Less experienced flight crew members were encouraged to challenge their captains when they believed something was not correct, and captains were instructed to listen to their crew and evaluate all decisions in light of crew concerns.
Alentouse aos tripulantes menos experimentados a que desafiasen aos seus capitáns cando cresen que algo non era correcto, e os capitáns foron instruídos para escoitar a súa tripulación e avaliar todas as decisións que preocupasen aos seus compañeiros.