django-ticket 3.1.3
A ticket application for Django projects
Keywords: django, database, ticket

# django-ticket
Ticket application for django project

## Repository

You can find the source code and contribute to the project at the following link:

[GitHub Repository](https://github.com/HosseinSayyedMousavi/django-ticket)

## Contributors

- [Abbas Ebadian](https://github.com/AbbasEbadian) - Founder of the project
- [Hossein Sayyedmousavi](https://github.com/HosseinSayyedMousavi) - Primary Developer and Contributorand Contributor


## Installation
### 1. install package
```
pip install django-ticket
```

### 2. add this application in settings.INSTALLED_APPS :
```
INSTALLED_APPS = [
    # ...
    'ticket',
    # ...
]
```
### 3. create and migrate migrations in BASE_DIR: 
    python manage.py migrate ticket

### 4. in core application include application urls:
```
from django.urls import path , include

urlpatterns += path("ticket/", include("ticket.urls"))
```

when you pass this missions you will see this in your admin panel:


![Screenshot from 2024-01-14 10-07-30](https://github.com/HosseinSayyedMousavi/django-ticket/assets/104124540/15d7ba19-c157-4cb0-a4a5-330101641b19)


## API Documentation:
You can create a Ticket from admin panel for a user to  admin.
Note that and you can do all this operations from admin to a user

### /ticket/
Create a ticket from user to admin and add a new message:

method: ```POST```

required keywords :  ```("title","section","priority","message")```

### /ticket/
Get all tickets of user as a list

method: ```GET```

required keywords : ```just must to be authorized.```


### /ticket/id/
Add message to a ticket with its id :

method: ```POST```

required keywords : ```("message",)```

Note: id means ticket's id

### /ticket/id/
Get a specific ticket by detail with its messages by it's id and Change ticket to seen state from user

method: ```GET```

required keywords :  ```just must to be authorized.```

Note: id means ticket's id

### /ticket/id/
Close ticket.

method: ```PATCH```

required keywords :  ```just must to be authorized.```

Note: id means ticket's id



## A little more Professional
You can filter and have not seen tickets in admin panel:
### settings.py:

### 1. Add 'ticket/templates' to DIRS of TEMPLATES:
```
TEMPLATES = [
    {
        # ...
        'DIRS': [
            # ...
            'ticket/templates'
            # ...
                    ],
        # ...
    }
]
```

### 2.Add 'ticket.context_processors.get_pending_tickets' to context_processors OPTIONS:
```
TEMPLATES = [
    # ...
            "OPTIONS": {
            # ...
            "context_processors": [
                # ...
            'ticket.context_processors.get_pending_tickets'
                # ...
            ]
            # ...
    }
]
```
Finally your application is complete to use:


![Screenshot from 2024-01-14 10-19-39](https://github.com/HosseinSayyedMousavi/django-ticket/assets/104124540/c68600d9-1e9f-4f5a-9a7a-8ba4644a8bec)

Let's enjoy!


# Changelog

## [Version 3.1.1] - 2024-10-29
### Added
- `soft_delete` attribute ticket and messages.
- `viewed` attribute view time of a message.
- `viewer` attribute viewer user of a message.
- `swagger` api docs and schemas.

### Changed
- Make urls `RESTFUL`. just one address -> /ticket/

### Deprecated
- See ticket with an endpoint. `seen_by_user` by get ticket in detail

### Fixed
- `seen_by_admin` switches to True when open ticket object in admin panel