semvec/pypi-packages huggingface dataset:
pyznuny 0.0.17
A Python client for interacting with the Znuny ticketing system API.
License: MIT
Requires Python: >=3.10

# pyznuny

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A Python client for interacting with the Znuny ticketing system API.

## Features

- Simple, typed client built on httpx
- Ticket create, update, and get routes
- Easy custom endpoint configuration

## Installation

```console
pip install pyznuny
```

Or with uv:

```console
uv add pyznuny
```

## Documentation

For a complete API Reference and guide on how to use pyznuny, please visit our [documentation](https://pyznuny.readthedocs.io/en/latest/)

## Quick start

Create a client and authenticate using environment variables.

```python
from pyznuny import TicketClient
from dotenv import load_dotenv
import os

load_dotenv()

client = TicketClient(
    base_url=os.getenv("HOST"),
    username=os.getenv("USER_LOGIN"),
    password=os.getenv("PASSWORD"),
)
```

Example `.env`:

```ini
HOST=https://your-znuny-instance.com
USER_LOGIN=your-username
PASSWORD=your-password
```

## Usage examples

### Create a ticket

```python
payload = {
    "Ticket": {
        "Title": "Ticket Title",
        "Queue": "Ticket queue",
        "State": "Ticket state",
        "Priority": "Ticket priority",
        "CustomerUser": "customer@example.com",
    },
    "Article": {
        "Subject": "Ticket subject",
        "Body": "Ticket body...",
        "ContentType": "text/plain; charset=utf-8",
        "From": "customer@example.com",
    },
}

response = client.ticket.create(payload=payload)
print(response.json())
```

### Get a ticket by ID

```python
# default endpoint is GET /Ticket/{ticket_id}
response = client.ticket.get(ticket_id=1234)
print(response.json())
```

### Update a ticket

```python
response = client.ticket.update(
    ticket_id=1234,
    Ticket={"State": "open"},
)
print(response.json())
```

### Customize endpoints

If your Znuny instance uses different paths, set them with the endpoint setter.

```python
# Example: custom ticket get endpoint and identifier
client.set_endpoint.ticket_get(endpoint="Tickets/{id}", identifier="id")

response = client.ticket.get(ticket_id=1234)
```

## Notes

- When `username` and `password` are provided, the client logs in and stores
  `session_id` automatically.
- You can pass a pre-configured `httpx.Client` via `client=...` if needed.
- You can send payloads as plain dicts using the same attributes shown in the
  examples.