Grafana dashboard: GLPI Dashboard (Tickets)
Description: GLPI Dashboard
Show somes informations on tickets

# Informations

This dashboard  is based on the original from the GLPI Plugin, he's provide you clears statistics about your tickets from GLPI.

## Setup

Your URL need to have the **/** at the end like :http://my-glpi-server.com/ and not http://my-glpi-server.com

# Changelogs

## v0.1
### Import
* Added the choice of the datasource ($DS_GLPI) during the import
* Added a field for the GLPI url ($URL_GLPI) when importing


### Dashboard
* Histogram of Incidents / Request
* SingleStat with: New Ticket, Ticket waiting for validation, Ticket unresolved, number of tickets created with time range 24h
* Modification of the "Last Ticket" table that displayed the HTML tags in the column Applicant

Resume variables for creating different panels.

# To improve
Retrieve the URL directly from the plugin configuration but removing the "apirest.php"

{
  "__inputs": [
    {
      "name": "DS_GLPI",
      "label": "GLPI Datasource",
      "description": "Select your GLPI Datasource",
      "type": "datasource",
      "pluginId": "ddurieux-glpi-datasource",
      "pluginName": "GLPI API"
    },
    {
      "name": "URL_GLPI",
      "label": "GLPI URL",
      "description": "Your URL must be like : http://my-glpi-server.com/ or http://10.0.0.1/",
      "type": "constant"
    }
  ],
  "__requires": [
    {
      "type": "grafana",
      "id": "grafana",
      "name": "Grafana",
      "version": "4.4.1"
    },
    {
      "type": "datasource",
      "id": "ddurieux-glpi-datasource",
      "name": "GLPI API",
      "version": "4.0.3"
    },
    {
      "type": "panel",
      "id": "singlestat",
      "name": "Singlestat",
      "version": ""
    },
    {
      "type": "panel",
      "id": "table",
      "name": "Table",
      "version": ""
    }
  ],
  "annotations": {
    "list": [
      {
        "builtIn": 1,
        "datasource": "-- Grafana --",
        "enable": true,
        "hide": true,
        "iconColor": "rgba(0, 211, 255, 1)",
        "name": "Annotations & Alerts",
        "type": "dashboard"
      }
    ]
  },
  "editable": true,
  "gnetId": 7568,
  "graphTooltip": 0,
  "id": 32,
  "iteration": 1534441585999,
  "links": [],
  "panels": [
    {
      "aliasColors": {},
      "bars": true,
      "dashLength": 10,
      "dashes": false,
      "datasource": "$DS_GLPI",
      "decimals": null,
      "fill": 1,
      "gridPos": {
        "h": 6,
        "w": 5,
        "x": 0,
        "y": 0
      },
      "id": 15,
      "legend": {
        "alignAsTable": false,
        "avg": false,
        "current": false,
        "max": false,
        "min": false,
        "rightSide": false,
        "show": true,
        "total": false,
        "values": false
      },
      "lines": false,
      "linewidth": 1,
      "links": [],
      "nullPointMode": "null",
      "percentage": false,
      "pointradius": 5,
      "points": false,
      "renderer": "flot",
      "seriesOverrides": [],
      "spaceLength": 10,
      "stack": false,
      "steppedLine": false,
      "targets": [
        {
          "alias": "Incident",
          "channel": {
            "name": ""
          },
          "col_0": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_1": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_10": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_11": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_2": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_3": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_4": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_5": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_6": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_7": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_8": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_9": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "console": false,
          "counter": true,
          "datefield": {
            "group": "Special / be careful",
            "label": "Do not use date search (get all data)",
            "number": "-1"
          },
          "dayhours": false,
          "device": {
            "name": ""
          },
          "dynamicsplit": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "errors": {},
          "functions": [],
          "group": {
            "name": ""
          },
          "histogram": false,
          "options": {
            "includeDeviceName": false,
            "includeSensorName": false,
            "mode": {
              "filterProperty": {},
              "name": "Metrics",
              "textProperty": {},
              "textValueFrom": {},
              "value": 1
            }
          },
          "query": "${URL_GLPI}front/ticket.php?is_deleted=0&as_map=0&criteria[0][field]=14&criteria[0][searchtype]=equals&criteria[0][value]=1&search=Rechercher&itemtype=Ticket&start=0",
          "raw": {
            "queryString": "",
            "uri": ""
          },
          "refId": "A",
          "sensor": {
            "name": ""
          },
          "table": false
        },
        {
          "alias": "Request",
          "col_0": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_1": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_10": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_11": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_2": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_3": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_4": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_5": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_6": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_7": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_8": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_9": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "console": false,
          "counter": true,
          "datefield": {
            "group": "Special / be careful",
            "label": "Do not use date search (get all data)",
            "number": "-1"
          },
          "dayhours": false,
          "dynamicsplit": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "histogram": false,
          "query": "${URL_GLPI}front/ticket.php?is_deleted=0&as_map=0&criteria[0][field]=14&criteria[0][searchtype]=equals&criteria[0][value]=2&search=Rechercher&itemtype=Ticket&start=0",
          "refId": "B",
          "table": false
        }
      ],
      "thresholds": [],
      "timeFrom": null,
      "timeShift": null,
      "title": "Incident / Request Stats",
      "tooltip": {
        "shared": false,
        "sort": 0,
        "value_type": "individual"
      },
      "type": "graph",
      "xaxis": {
        "buckets": null,
        "mode": "series",
        "name": null,
        "show": true,
        "values": [
          "total"
        ]
      },
      "yaxes": [
        {
          "format": "none",
          "label": null,
          "logBase": 1,
          "max": null,
          "min": null,
          "show": true
        },
        {
          "format": "short",
          "label": null,
          "logBase": 1,
          "max": null,
          "min": null,
          "show": false
        }
      ],
      "yaxis": {
        "align": false,
        "alignLevel": null
      }
    },
    {
      "cacheTimeout": null,
      "colorBackground": true,
      "colorValue": false,
      "colors": [
        "rgba(50, 172, 45, 0.97)",
        "rgba(50, 172, 45, 0.97)",
        "rgba(50, 172, 45, 0.97)"
      ],
      "datasource": "GLPI",
      "decimals": 0,
      "format": "none",
      "gauge": {
        "maxValue": 100,
        "minValue": 0,
        "show": false,
        "thresholdLabels": false,
        "thresholdMarkers": true
      },
      "gridPos": {
        "h": 6,
        "w": 4,
        "x": 5,
        "y": 0
      },
      "id": 11,
      "interval": null,
      "links": [],
      "mappingType": 1,
      "mappingTypes": [
        {
          "name": "value to text",
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        },
        {
          "name": "range to text",
          "value": 2
        }
      ],
      "maxDataPoints": 100,
      "minSpan": 6,
      "nullPointMode": "connected",
      "nullText": null,
      "postfix": "",
      "postfixFontSize": "50%",
      "prefix": "",
      "prefixFontSize": "50%",
      "rangeMaps": [
        {
          "from": "null",
          "text": "N/A",
          "to": "null"
        }
      ],
      "repeat": null,
      "sparkline": {
        "fillColor": "rgba(31, 118, 189, 0.18)",
        "full": false,
        "lineColor": "rgb(31, 120, 193)",
        "show": false
      },
      "tableColumn": "",
      "targets": [
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          "col_0": {
            "group": "Default",
            "label": "------",
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          },
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            "label": "------",
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          },
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            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "console": false,
          "counter": true,
          "datefield": {
            "group": "Special / be careful",
            "label": "Do not use date search (get all data)",
            "number": "-1"
          },
          "dayhours": false,
          "dynamicsplit": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "histogram": false,
          "query": "${URL_GLPI}front/ticket.php?is_deleted=0&as_map=0&criteria[0][field]=12&criteria[0][searchtype]=equals&criteria[0][value]=1&search=Search&itemtype=Ticket&start=0",
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          "table": false
        }
      ],
      "thresholds": "",
      "title": "New ticket",
      "transparent": false,
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    },
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      "colors": [
        "#3f6833",
        "#cca300",
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      "datasource": "GLPI",
      "format": "none",
      "gauge": {
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        "minValue": 0,
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        "thresholdLabels": false,
        "thresholdMarkers": true
      },
      "gridPos": {
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      "nullPointMode": "connected",
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      "postfixFontSize": "50%",
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      "prefixFontSize": "50%",
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            "label": "------",
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          },
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          "table": false
        }
      ],
      "thresholds": "0,30",
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      "datasource": "GLPI",
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            "group": "Default",
            "label": "------",
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          },
          "histogram": false,
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      ],
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      "title": "Ticket not solved",
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      "gridPos": {
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            "group": "Caractéristiques",
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            "number": "15"
          },
          "dayhours": false,
          "dynamicsplit": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "histogram": false,
          "query": "${URL_GLPI}front/ticket.php?is_deleted=0&as_map=0&criteria[0][field]=12&criteria[0][searchtype]=equals&criteria[0][value]=all&search=Rechercher&itemtype=Ticket&start=0",
          "refId": "A",
          "table": false
        }
      ],
      "thresholds": "600,800",
      "timeFrom": "24h",
      "timerangefield": "date_creation",
      "title": "Number of tickets created (24 last hours)",
      "type": "singlestat",
      "valueFontSize": "150%",
      "valueMaps": [
        {
          "op": "=",
          "text": "N/A",
          "value": "null"
        }
      ],
      "valueName": "total"
    },
    {
      "columns": [],
      "datasource": "GLPI",
      "filterNull": false,
      "fontSize": "100%",
      "gridPos": {
        "h": 12,
        "w": 24,
        "x": 0,
        "y": 6
      },
      "height": "460px",
      "id": 9,
      "links": [],
      "pageSize": 10,
      "scroll": true,
      "showHeader": true,
      "sort": {
        "col": 4,
        "desc": true
      },
      "styles": [
        {
          "alias": "",
          "colorMode": null,
          "colors": [
            "rgba(245, 54, 54, 0.9)",
            "rgba(237, 129, 40, 0.89)",
            "rgba(50, 172, 45, 0.97)"
          ],
          "dateFormat": "YYYY-MM-DD HH:mm:ss",
          "decimals": 2,
          "pattern": "Titre",
          "sanitize": true,
          "thresholds": [],
          "type": "string",
          "unit": "short"
        },
        {
          "alias": "",
          "colorMode": null,
          "colors": [
            "rgba(245, 54, 54, 0.9)",
            "rgba(237, 129, 40, 0.89)",
            "rgba(50, 172, 45, 0.97)"
          ],
          "dateFormat": "YYYY-MM-DD HH:mm:ss",
          "decimals": 2,
          "mappingType": 1,
          "pattern": "Demandeur",
          "preserveFormat": false,
          "sanitize": true,
          "thresholds": [],
          "type": "string",
          "unit": "short"
        }
      ],
      "targets": [
        {
          "col_0": {
            "group": "Caractéristiques",
            "label": "Titre",
            "number": "1"
          },
          "col_0_alias": "",
          "col_1": {
            "group": "Demandeur",
            "label": "Demandeur",
            "number": "4"
          },
          "col_10": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_11": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_1_alias": "",
          "col_2": {
            "group": "Caractéristiques",
            "label": "Priorité",
            "number": "3"
          },
          "col_2_alias": "",
          "col_3": {
            "group": "Caractéristiques",
            "label": "Entité",
            "number": "80"
          },
          "col_3_alias": "",
          "col_4": {
            "group": "Caractéristiques",
            "label": "Date d'ouverture",
            "number": "15"
          },
          "col_5": {
            "group": "Caractéristiques",
            "label": "Catégorie",
            "number": "7"
          },
          "col_6": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_7": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_8": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "col_9": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "cols": {
            "0": "1",
            "1": "4",
            "2": "3"
          },
          "colsa": {
            "group": "Caractéristiques",
            "label": "Titre",
            "number": "1"
          },
          "console": false,
          "counter": "yes",
          "datefield": {
            "group": "Special / be careful",
            "label": "Do not use date search (get all data)",
            "number": "-1"
          },
          "dayhours": false,
          "dynamicsplit": {
            "group": "Default",
            "label": "------",
            "number": "0"
          },
          "histogram": false,
          "query": "${URL_GLPI}front/ticket.php?is_deleted=0&as_map=0&criteria[0][field]=12&criteria[0][searchtype]=equals&criteria[0][value]=notold&search=Search&itemtype=Ticket&start=0",
          "refId": "A",
          "table": true
        }
      ],
      "title": "Last tickets",
      "transform": "table",
      "type": "table"
    }
  ],
  "refresh": "1m",
  "schemaVersion": 16,
  "style": "dark",
  "tags": [
    "glpi-app",
    "imported"
  ],
  "templating": {
    "list": [
      {
        "current": {
          "text": "GLPI",
          "value": "GLPI"
        },
        "hide": 2,
        "label": "GLPI Datasource",
        "name": "DS_GLPI",
        "options": [],
        "query": "ddurieux-glpi-datasource",
        "refresh": 1,
        "regex": "",
        "type": "datasource"
      },
      {
        "current": {
          "text": "$URL_GLPI",
          "value": "$URL_GLPI"
        },
        "hide": 2,
        "label": null,
        "name": "URL_GLPI",
        "options": [
          {
            "selected": true,
            "text": "$URL_GLPI",
            "value": "$URL_GLPI"
          }
        ],
        "query": "$URL_GLPI",
        "type": "constant"
      }
    ]
  },
  "time": {
    "from": "now-2d",
    "to": "now"
  },
  "timepicker": {
    "nowDelay": "",
    "refresh_intervals": [
      "5s",
      "10s",
      "30s",
      "1m",
      "5m",
      "15m",
      "30m",
      "1h",
      "2h",
      "1d"
    ],
    "time_options": [
      "5m",
      "15m",
      "1h",
      "6h",
      "12h",
      "24h",
      "2d",
      "7d",
      "30d"
    ]
  },
  "timezone": "browser",
  "title": "GLPI Dashboard (Tickets)",
  "version": 5,
  "description": "GLPI Dashboard\r\nShow somes informations on tickets"
}