Grafana dashboard: Chamados - OTRS - 2019
Description: Mostra quantidade de chamados abertos, fechados, quantidade por usuário, por fila, top 10, etc.


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          "thresholds": "",
          "title": "Chamados Abertos  - 2019",
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              "rawSql": "SELECT ts.name, count(0) qtd \r\nFROM ticket t \r\ninner join ticket_state ts on t.ticket_state_id=ts.id \r\nwhere  ticket_state_id=3 and date(t.create_time) between '2019-01-01' and '2019-12-31'\r\ngroup by ts.name \r\n",
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              "alias": "",
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              "rawSql": "select t1.usuario, \r\nif(t3.aberto IS NOT NULL, t3.aberto, 0) aberto, \r\nif(t2.fechado IS NOT NULL, t2.fechado, 0) fechado, \r\nif(t1.total IS NOT NULL, t1.total, 0) total \r\nfrom \r\n(SELECT concat_ws(' ', u.first_name, u.last_name) usuario, count(0) total  \r\nFROM ticket t \r\ninner join users u on t.user_id=u.id \r\nwhere date(t.create_time) between '2019-01-01' and '2019-12-31' \r\ngroup by u.id) t1 \r\nleft join \r\n(SELECT concat_ws(' ', u.first_name, u.last_name) usuario, count(0) fechado \r\nFROM ticket t \r\ninner join users u on t.user_id=u.id \r\nwhere date(t.create_time) between '2019-01-01' and '2019-12-31' \r\nand ticket_state_id=2 \r\ngroup by u.id) t2 on t1.usuario=t2.usuario \r\nleft join \r\n(SELECT concat_ws(' ', u.first_name, u.last_name) usuario, count(0) aberto \r\nFROM ticket t \r\ninner join users u on t.user_id=u.id \r\nwhere date(t.create_time) between '2019-01-01' and '2019-12-31' \r\nand ticket_state_id=4 \r\ngroup by u.id) t3 on t1.usuario=t3.usuario",
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          "timeShift": "2m",
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          "type": "table"
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          "columns": [],
          "datasource": "${DS_OTRS}",
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          "id": 6,
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          ],
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              "rawSql": "SELECT q.name, count(0) qtd  \r\nFROM ticket t \r\ninner join queue q on t.queue_id=q.id \r\nwhere date(t.create_time) between '2019-01-01' and '2019-01-31' \r\ngroup by q.name \r\norder by 2 desc",
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          "hideTimeOverride": true,
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              "decimals": 10,
              "pattern": "total",
              "thresholds": [
                ""
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              "alias": "",
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              "hide": false,
              "rawSql": "SELECT concat_ws(' ', u.first_name, u.last_name) 'Nome do Usuário', count(0) Quantidade \r\nFROM ticket t \r\ninner join users u on t.user_id=u.id \r\nwhere date(t.create_time) between '2019-01-01' and '2019-12-01' \r\ngroup by u.id \r\norder by 2 desc\r\nlimit 10",
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          "title": "Top -10",
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  "templating": {
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  "title": "Chamados - OTRS - 2019",
  "version": 27,
  "description": "Mostra quantidade de chamados abertos, fechados, quantidade por usuário, por fila, top 10, etc."
}