Grafana dashboard: Display RightITnow ECM KPIs and time series using Grafana
Description: Using the Grafana tool, you can display various RightITnow ECM KPIs and historical event time series 
into a great looking dashboard for your customers 

RightITnow ECM Demo Dashboard

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    },
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      "content": "</br></br><center><h1>www.rightitnow.com</h1></center>",
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        "h": 4,
        "w": 6,
        "x": 0,
        "y": 13
      },
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        "#bf1b00",
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      "datasource": "${DS_RIGHTITNOW}",
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      "mappingTypes": [
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      "tableColumn": "count(*)",
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          "format": "table",
          "rawSql": "select count(*) from entity;",
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      "thresholds": "",
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      "id": 20,
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      "showHeader": true,
      "sort": {
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      "styles": [
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          "colorMode": null,
          "colors": [
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            "rgba(237, 129, 40, 0.89)",
            "rgba(50, 172, 45, 0.97)"
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          "dateFormat": "YYYY-MM-DD HH:mm:ss",
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          "mappingType": 1,
          "pattern": "last_occurred",
          "thresholds": [
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            "rgba(237, 129, 40, 0.89)",
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          "dateFormat": "YYYY-MM-DD HH:mm:ss",
          "decimals": 2,
          "mappingType": 1,
          "pattern": "event_count",
          "thresholds": [
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            "200",
            "500"
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          "type": "string",
          "unit": "short"
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          "alias": "Connector",
          "colorMode": null,
          "colors": [
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            "rgba(237, 129, 40, 0.89)",
            "rgba(50, 172, 45, 0.97)"
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          "dateFormat": "YYYY-MM-DD HH:mm:ss",
          "decimals": 2,
          "mappingType": 1,
          "pattern": "name",
          "thresholds": [
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          ],
          "type": "string",
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        {
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            "rgba(245, 54, 54, 0.9)",
            "rgba(237, 129, 40, 0.89)",
            "rgba(50, 172, 45, 0.97)"
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          "dateFormat": "YYYY-MM-DD HH:mm:ss",
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          "pattern": "message",
          "thresholds": [],
          "type": "number",
          "unit": "short"
        }
      ],
      "targets": [
        {
          "alias": "",
          "format": "table",
          "rawSql": "select last_occurred, message, event_count, b.name, c.name \nfrom alert a, connector b, entity c\nwhere a.connector_id = b.id \nand a.entity_id = c.id \nand state <> 'CLOSED' \nand $__timeFilter(last_occurred) \nORDER BY last_occurred desc;",
          "refId": "A"
        }
      ],
      "title": "Last  Opened Alerts",
      "transform": "table",
      "type": "table"
    },
    {
      "aliasColors": {},
      "bars": false,
      "dashLength": 10,
      "dashes": false,
      "datasource": "${DS_RIGHTITNOW}",
      "fill": 2,
      "gridPos": {
        "h": 9,
        "w": 12,
        "x": 12,
        "y": 17
      },
      "id": 27,
      "legend": {
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      "pointradius": 5,
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      "spaceLength": 10,
      "stack": false,
      "steppedLine": false,
      "targets": [
        {
          "alias": "",
          "format": "time_series",
          "rawSql": "SELECT date_add(day, interval 5 year) as time_sec, service as metric, sum(alerts) as value FROM demo_summary WHERE service in ('Coupon Redemption System','HR database','Inventory System','Microsoft Exchange Services') AND day BETWEEN '2010-03-26 00:00:00' AND '2018-10-26 00:00:00' group by day, service;",
          "refId": "A"
        }
      ],
      "thresholds": [],
      "timeFrom": null,
      "timeShift": null,
      "title": "All alerts per Tag - Sample",
      "tooltip": {
        "shared": true,
        "sort": 0,
        "value_type": "individual"
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          "max": null,
          "min": null,
          "show": true
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        "x": 12,
        "y": 26
      },
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      "spaceLength": 10,
      "stack": false,
      "steppedLine": false,
      "targets": [
        {
          "alias": "",
          "format": "time_series",
          "rawSql": "SELECT date_add(day, interval 5 year) as time_sec, owner as metric, sum(alerts) as value FROM demo_summary WHERE owner in ('alfred.peterson','andrea.delstefano','hermann.vanruisbroek') AND day BETWEEN '2010-03-26 00:00:00' AND '2018-10-26 00:00:00' group by day, owner;",
          "refId": "A"
        }
      ],
      "thresholds": [],
      "timeFrom": null,
      "timeShift": null,
      "title": "All alerts per Owner - Sample",
      "tooltip": {
        "shared": true,
        "sort": 0,
        "value_type": "individual"
      },
      "type": "graph",
      "xaxis": {
        "buckets": null,
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        "show": true,
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      "yaxes": [
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          "show": true
        },
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    },
    {
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      "bars": true,
      "dashLength": 10,
      "dashes": false,
      "datasource": "${DS_RIGHTITNOW}",
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      "gridPos": {
        "h": 9,
        "w": 12,
        "x": 0,
        "y": 29
      },
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      "legend": {
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        "min": false,
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        "total": true,
        "values": true
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      "lines": false,
      "linewidth": 2,
      "links": [],
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      "percentage": false,
      "pointradius": 5,
      "points": false,
      "renderer": "flot",
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      "stack": false,
      "steppedLine": false,
      "targets": [
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          "alias": "",
          "bucketAggs": [
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              "field": "last_occured",
              "id": "2",
              "settings": {
                "interval": "auto",
                "min_doc_count": 0,
                "trimEdges": 0
              },
              "type": "date_histogram"
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          ],
          "format": "time_series",
          "metrics": [
            {
              "field": "select field",
              "id": "1",
              "type": "count"
            }
          ],
          "rawSql": "select \n  last_occurred as time_sec,\n  (case when severity = 0 then 'CLEAR' \n        when severity = 1 then 'INFORMATIONAL' \n\t\t    when severity = 2 then 'WARNING' \n        when severity = 3 then 'MINOR' \n        when severity = 4 then 'MAJOR' \n        when severity = 5 then 'CRITICAL' \n   else '' end) as metric,\n    count(*) as value\nfrom alert \nwhere state = 'OPEN' \n  and $__timeFilter(last_occurred)\ngroup by severity, priority \norder by severity, priority;",
          "refId": "A",
          "timeField": "last_occured"
        }
      ],
      "thresholds": [],
      "timeFrom": null,
      "timeShift": null,
      "title": "Open Alerts by Severity",
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          "refId": "A"
        }
      ],
      "thresholds": [],
      "timeFrom": null,
      "timeShift": null,
      "title": "Open alerts per Entity Group - Sample",
      "tooltip": {
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        "sort": 0,
        "value_type": "individual"
      },
      "type": "graph",
      "xaxis": {
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          "show": true
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        "show": true,
        "total": true,
        "values": true
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          "format": "time_series",
          "metrics": [
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              "field": "select field",
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          ],
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      ],
      "thresholds": [],
      "timeFrom": null,
      "timeShift": null,
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      },
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      "stack": false,
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      "targets": [
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          "alias": "",
          "format": "time_series",
          "rawSql": "SELECT\n  1 as time_sec,\n  count(*) as value,\n  state as metric\nFROM alert\nWHERE state <> 'CLOSED' \n  AND $__timeFilter(last_occurred)\nGROUP BY state\nORDER BY count(*) desc;",
          "refId": "A"
        }
      ],
      "thresholds": [],
      "timeFrom": null,
      "timeShift": null,
      "title": "Alerts by Status",
      "tooltip": {
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        "sort": 0,
        "value_type": "individual"
      },
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        }
      ],
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    },
    {
      "columns": [],
      "datasource": "${DS_RIGHTITNOW}",
      "fontSize": "100%",
      "gridPos": {
        "h": 5,
        "w": 12,
        "x": 0,
        "y": 47
      },
      "id": 21,
      "links": [],
      "pageSize": null,
      "scroll": true,
      "showHeader": true,
      "sort": {
        "col": null,
        "desc": false
      },
      "styles": [
        {
          "alias": "Group ID",
          "colorMode": null,
          "colors": [
            "rgba(245, 54, 54, 0.9)",
            "rgba(237, 129, 40, 0.89)",
            "rgba(50, 172, 45, 0.97)"
          ],
          "dateFormat": "YYYY-MM-DD HH:mm:ss",
          "decimals": 2,
          "mappingType": 1,
          "pattern": "group_id",
          "thresholds": [],
          "type": "hidden",
          "unit": "short"
        },
        {
          "alias": "Metric",
          "colorMode": null,
          "colors": [
            "rgba(245, 54, 54, 0.9)",
            "rgba(237, 129, 40, 0.89)",
            "rgba(50, 172, 45, 0.97)"
          ],
          "dateFormat": "YYYY-MM-DD HH:mm:ss",
          "decimals": 2,
          "mappingType": 1,
          "pattern": "metric",
          "thresholds": [],
          "type": "number",
          "unit": "short"
        },
        {
          "alias": "Value",
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          "colors": [
            "rgba(245, 54, 54, 0.9)",
            "rgba(237, 129, 40, 0.89)",
            "rgba(50, 172, 45, 0.97)"
          ],
          "dateFormat": "YYYY-MM-DD HH:mm:ss",
          "decimals": 2,
          "mappingType": 1,
          "pattern": "value",
          "thresholds": [
            "30",
            "100"
          ],
          "type": "string",
          "unit": "short"
        }
      ],
      "targets": [
        {
          "alias": "",
          "format": "table",
          "rawSql": "SELECT \n    g.id AS group_id,\n    g.name AS metric,\n    COUNT(e.id) AS value\nFROM\n    alert a\n        LEFT JOIN\n    entity e ON a.entity_id = e.id\n        LEFT JOIN\n    entity_group_members m ON e.id = m.entity_id\n        RIGHT JOIN\n    entity_group g ON g.id = m.entity_group_id\n        LEFT JOIN\n    user u ON u.id = a.user_id\nWHERE a.state = 'OPEN'\nand $__timeFilter(last_occurred)\nGROUP BY g.name\nORDER BY 3 desc;",
          "refId": "A"
        }
      ],
      "title": "Alert by Entity Group",
      "transform": "table",
      "type": "table"
    },
    {
      "aliasColors": {},
      "bars": false,
      "dashLength": 10,
      "dashes": false,
      "datasource": "${DS_RIGHTITNOW}",
      "fill": 1,
      "gridPos": {
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        "w": 12,
        "x": 12,
        "y": 52
      },
      "id": 28,
      "legend": {
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        "avg": false,
        "current": false,
        "hideEmpty": false,
        "hideZero": false,
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        "min": false,
        "rightSide": true,
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        "total": false,
        "values": false
      },
      "lines": true,
      "linewidth": 2,
      "links": [],
      "nullPointMode": "null",
      "percentage": false,
      "pointradius": 5,
      "points": false,
      "renderer": "flot",
      "seriesOverrides": [],
      "spaceLength": 10,
      "stack": false,
      "steppedLine": false,
      "targets": [
        {
          "alias": "",
          "format": "time_series",
          "rawSql": "SELECT $__timeGroup(last_occurred, '1h') as time_sec,\n    g.name AS metric,\n    count(*) AS value\nFROM\n    alert a\n        LEFT JOIN\n    entity e ON a.entity_id = e.id\n        LEFT JOIN\n    entity_group_members m ON e.id = m.entity_id\n        RIGHT JOIN\n    entity_group g ON g.id = m.entity_group_id\n        LEFT JOIN\n    user u ON u.id = a.user_id\nWHERE a.state = 'OPEN'\n  AND a.tenant_id = 1\n  and $__timeFilter(last_occurred) \nGROUP BY time_sec, metric\nORDER BY time_sec DESC",
          "refId": "A"
        }
      ],
      "thresholds": [],
      "timeFrom": null,
      "timeShift": null,
      "title": "All alerts per Entity Group",
      "tooltip": {
        "shared": true,
        "sort": 0,
        "value_type": "individual"
      },
      "type": "graph",
      "xaxis": {
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      },
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          "show": true
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          "show": true
        }
      ],
      "yaxis": {
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        "alignLevel": null
      }
    },
    {
      "aliasColors": {},
      "bars": false,
      "dashLength": 10,
      "dashes": false,
      "datasource": "${DS_RIGHTITNOW}",
      "fill": 2,
      "gridPos": {
        "h": 9,
        "w": 12,
        "x": 12,
        "y": 61
      },
      "id": 32,
      "legend": {
        "alignAsTable": true,
        "avg": false,
        "current": false,
        "hideEmpty": false,
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        "max": false,
        "min": false,
        "rightSide": true,
        "show": true,
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        "values": false
      },
      "lines": true,
      "linewidth": 2,
      "links": [],
      "nullPointMode": "null",
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      "pointradius": 5,
      "points": true,
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      "spaceLength": 10,
      "stack": false,
      "steppedLine": false,
      "targets": [
        {
          "alias": "",
          "format": "time_series",
          "rawSql": "select a.last_occurred as time_sec,\n\t   c.tag as metric,\n       count(*) as value\n  from alert a, \n       alert_service_tag b,\n       service_tag c\n where a.id = b.alert_id\n   and b.service_tag_id = c.id\n   and a.tenant_id = 1\n group by time_sec, metric\n order by time_sec;",
          "refId": "A"
        }
      ],
      "thresholds": [],
      "timeFrom": null,
      "timeShift": null,
      "title": "All alerts per Tag",
      "tooltip": {
        "shared": true,
        "sort": 0,
        "value_type": "individual"
      },
      "type": "graph",
      "xaxis": {
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        }
      ],
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        "alignLevel": null
      }
    },
    {
      "aliasColors": {},
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      "dashLength": 10,
      "dashes": false,
      "datasource": "${DS_RIGHTITNOW}",
      "fill": 2,
      "gridPos": {
        "h": 9,
        "w": 12,
        "x": 12,
        "y": 70
      },
      "id": 33,
      "legend": {
        "alignAsTable": true,
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        "current": false,
        "hideEmpty": false,
        "hideZero": false,
        "max": false,
        "min": false,
        "rightSide": true,
        "show": true,
        "total": false,
        "values": false
      },
      "lines": true,
      "linewidth": 2,
      "links": [],
      "nullPointMode": "null",
      "percentage": false,
      "pointradius": 5,
      "points": true,
      "renderer": "flot",
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      "spaceLength": 10,
      "stack": false,
      "steppedLine": false,
      "targets": [
        {
          "alias": "",
          "format": "time_series",
          "rawSql": "select last_occurred as time_sec, \n\t   b.username as metric,\n       count(*) as value\n  from alert a, user b\n where a.user_id = b.id\n   and a.tenant_id = 1\n group by last_occurred, metric;",
          "refId": "A"
        }
      ],
      "thresholds": [],
      "timeFrom": null,
      "timeShift": null,
      "title": "All alerts per Owner - Sample",
      "tooltip": {
        "shared": true,
        "sort": 0,
        "value_type": "individual"
      },
      "type": "graph",
      "xaxis": {
        "buckets": null,
        "mode": "time",
        "name": null,
        "show": true,
        "values": []
      },
      "yaxes": [
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          "format": "short",
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          "max": null,
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          "show": true
        },
        {
          "format": "short",
          "label": null,
          "logBase": 1,
          "max": null,
          "min": null,
          "show": true
        }
      ],
      "yaxis": {
        "align": false,
        "alignLevel": null
      }
    }
  ],
  "refresh": false,
  "schemaVersion": 16,
  "style": "dark",
  "tags": [],
  "templating": {
    "list": [
      {
        "allValue": null,
        "current": {},
        "datasource": "${DS_RIGHTITNOW}",
        "hide": 0,
        "includeAll": true,
        "label": null,
        "multi": true,
        "name": "Connectors",
        "options": [],
        "query": "select name from connector where active = 1;",
        "refresh": 1,
        "regex": "",
        "sort": 1,
        "tagValuesQuery": "",
        "tags": [],
        "tagsQuery": "",
        "type": "query",
        "useTags": false
      },
      {
        "allValue": null,
        "current": {},
        "datasource": "${DS_RIGHTITNOW}",
        "hide": 0,
        "includeAll": true,
        "label": null,
        "multi": true,
        "name": "Entities",
        "options": [],
        "query": "select name from entity order by name;",
        "refresh": 1,
        "regex": "",
        "sort": 1,
        "tagValuesQuery": "",
        "tags": [],
        "tagsQuery": "",
        "type": "query",
        "useTags": false
      }
    ]
  },
  "time": {
    "from": "2015-07-06T16:32:46.035Z",
    "to": "2015-07-22T08:05:39.175Z"
  },
  "timepicker": {
    "refresh_intervals": [
      "5s",
      "10s",
      "30s",
      "1m",
      "5m",
      "15m",
      "30m",
      "1h",
      "2h",
      "1d"
    ],
    "time_options": [
      "5m",
      "15m",
      "1h",
      "6h",
      "12h",
      "24h",
      "2d",
      "7d",
      "30d"
    ]
  },
  "timezone": "",
  "title": "Display RightITnow ECM KPIs and time series using Grafana",
  "uid": "d1VGMXbmz1",
  "version": 1,
  "description": "Using the Grafana tool, you can display various RightITnow ECM KPIs and historical event time series \ninto a great looking dashboard for your customers "
}