Grafana dashboard: GLPI - ASSISTENCIA
Description: Dashboard fornece estatísticas sobre Tickets e Ativos do GLPI através do Data-Source MySQL. TICKETS GLPI > NOVOS TICKETS; > ABERTO; > PENDENTE; > NÃO ATRIBUIDOS; > ATRIBUIDOS; > SOLUCIONADOS HOJE; > SOLUCIONADOS; > ENCERRADOS; > PRIORIDADE: MÉDIA, ALTA e CRÍTICA; > RANGINK DE TICKETS; > ATRIBUIDOS / TECNICOS; > EM ATENDIMENTO / TECNICOS; > TICKETS RECEBIDOS POR DIA; > TICKETS SOLUCIONADOS / ENCERRADOS POR DIA; > Nº TICKETS EM ABERTOS POR DIA ( ULTIMOS 30 DIAS );


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                  "Tickets"
                ],
                "type": "alias"
              }
            ]
          ],
          "sql": {
            "columns": [
              {
                "parameters": [],
                "type": "function"
              }
            ],
            "groupBy": [
              {
                "property": {
                  "type": "string"
                },
                "type": "groupBy"
              }
            ],
            "limit": 50
          },
          "table": "glpi_tickets",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            },
            {
              "datatype": "int",
              "name": "",
              "params": [
                "status",
                "=",
                "2"
              ],
              "type": "expression"
            }
          ]
        }
      ],
      "transparent": true,
      "type": "timeseries"
    },
    {
      "datasource": {
        "type": "mysql",
        "uid": "${DS_MYSQL}"
      },
      "description": "",
      "fieldConfig": {
        "defaults": {
          "color": {
            "mode": "thresholds"
          },
          "decimals": 0,
          "mappings": [],
          "min": 0,
          "noValue": "Nº DE TICKETS EM ABERTO POR DIA ( ULT 30 DIAS)",
          "thresholds": {
            "mode": "absolute",
            "steps": [
              {
                "color": "#450552"
              }
            ]
          }
        },
        "overrides": []
      },
      "gridPos": {
        "h": 2,
        "w": 24,
        "x": 0,
        "y": 30
      },
      "id": 74,
      "options": {
        "colorMode": "background",
        "graphMode": "area",
        "justifyMode": "auto",
        "orientation": "auto",
        "reduceOptions": {
          "calcs": [
            "lastNotNull"
          ],
          "fields": "",
          "values": false
        },
        "text": {
          "valueSize": 25
        },
        "textMode": "auto"
      },
      "pluginVersion": "9.2.4",
      "transparent": true,
      "type": "stat"
    },
    {
      "datasource": {
        "type": "mysql",
        "uid": "${DS_MYSQL}"
      },
      "description": "Open Tickets per Day | (Approx.)\nBilhetes Abertos por Dia | (Aproximadamente.)",
      "fieldConfig": {
        "defaults": {
          "color": {
            "fixedColor": "#2b6d58",
            "mode": "thresholds"
          },
          "custom": {
            "axisCenteredZero": false,
            "axisColorMode": "text",
            "axisLabel": "",
            "axisPlacement": "right",
            "axisSoftMin": 0,
            "fillOpacity": 100,
            "gradientMode": "hue",
            "hideFrom": {
              "legend": false,
              "tooltip": false,
              "viz": false
            },
            "lineWidth": 0,
            "scaleDistribution": {
              "type": "linear"
            }
          },
          "mappings": [],
          "thresholds": {
            "mode": "absolute",
            "steps": [
              {
                "color": "green"
              }
            ]
          }
        },
        "overrides": []
      },
      "gridPos": {
        "h": 6,
        "w": 24,
        "x": 0,
        "y": 32
      },
      "id": 41,
      "options": {
        "barRadius": 0.5,
        "barWidth": 0.36,
        "groupWidth": 1,
        "legend": {
          "calcs": [],
          "displayMode": "list",
          "placement": "bottom",
          "showLegend": false
        },
        "orientation": "auto",
        "showValue": "auto",
        "stacking": "normal",
        "text": {
          "valueSize": 10
        },
        "tooltip": {
          "mode": "single",
          "sort": "none"
        },
        "xTickLabelRotation": -45,
        "xTickLabelSpacing": 100
      },
      "targets": [
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE(), count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() >= date(glpi_tickets.date_creation) AND\n      CURDATE() < date(glpi_tickets.solvedate)OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "AE",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 1 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 1 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 1 DAY < date(glpi_tickets.solvedate)OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "A",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 2 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 2 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 2 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "B",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 3 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 3 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 3 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "C",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 4 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 4 DAY > date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 4 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "D",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 5 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 5 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 5 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "E",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 6 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 6 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 6 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "F",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 7 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 7 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 7 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "G",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 8 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 8 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 8 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "H",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 9 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 9 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 9 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "I",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 10 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 10 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 10 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "J",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 11 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 11 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 11 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "K",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 12 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 12 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 12 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "L",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 13 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 13 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 13 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "M",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 14 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 14 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 14 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "N",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 15 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 15 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 15 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "O",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 16 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 16 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 16 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "P",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 17 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 17 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 17 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "Q",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 18 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 18 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 18 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "R",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 19 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 19 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 19 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "S",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 20 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 20 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 20 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "T",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 21 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 21 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 21 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "U",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 22 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 22 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 22 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "V",
          "select": [
            [
              {
                "params": [
                  "id"
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                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 23 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 23 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 23 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "W",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 24 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 24 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 24 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "X",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
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          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 25 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 25 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 25 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "Y",
          "select": [
            [
              {
                "params": [
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                "type": "column"
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          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
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          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
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        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 26 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 26 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 26 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "Z",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 27 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 27 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 27 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "AA",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 28 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 28 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 28 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "AB",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 29 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 29 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 29 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "AC",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        },
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "format": "table",
          "group": [],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "select CURDATE() - Interval 30 DAY, count(glpi_tickets.id)\nfrom glpi_tickets\nwhere CURDATE() - Interval 30 DAY >= date(glpi_tickets.date_creation) AND\n      CURDATE() - Interval 30 DAY < date(glpi_tickets.solvedate) OR\n      glpi_tickets.solvedate IS NULL;",
          "refId": "AD",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              }
            ]
          ],
          "table": "glpi_domainrecords",
          "timeColumn": "date_mod",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            }
          ]
        }
      ],
      "transparent": true,
      "type": "barchart"
    },
    {
      "datasource": {
        "type": "mysql",
        "uid": "${DS_MYSQL}"
      },
      "description": "",
      "fieldConfig": {
        "defaults": {
          "color": {
            "mode": "thresholds"
          },
          "decimals": 0,
          "mappings": [],
          "min": 0,
          "noValue": "TOTAL TICKETS ATRIBUIDOS / POR TECNICO",
          "thresholds": {
            "mode": "absolute",
            "steps": [
              {
                "color": "#450552"
              }
            ]
          }
        },
        "overrides": []
      },
      "gridPos": {
        "h": 2,
        "w": 12,
        "x": 0,
        "y": 38
      },
      "id": 81,
      "options": {
        "colorMode": "background",
        "graphMode": "area",
        "justifyMode": "auto",
        "orientation": "auto",
        "reduceOptions": {
          "calcs": [
            "lastNotNull"
          ],
          "fields": "",
          "values": false
        },
        "text": {
          "valueSize": 25
        },
        "textMode": "auto"
      },
      "pluginVersion": "9.2.4",
      "transparent": true,
      "type": "stat"
    },
    {
      "datasource": {
        "type": "mysql",
        "uid": "${DS_MYSQL}"
      },
      "description": "Technician Assignments\nTotal de Chamados Atribuídos / Por Técnicos ",
      "fieldConfig": {
        "defaults": {
          "color": {
            "mode": "continuous-GrYlRd"
          },
          "mappings": [],
          "max": 300,
          "thresholds": {
            "mode": "absolute",
            "steps": [
              {
                "color": "green"
              },
              {
                "color": "red",
                "value": 80
              }
            ]
          }
        },
        "overrides": []
      },
      "gridPos": {
        "h": 11,
        "w": 12,
        "x": 0,
        "y": 40
      },
      "id": 95,
      "maxDataPoints": 1000,
      "options": {
        "displayMode": "lcd",
        "minVizHeight": 10,
        "minVizWidth": 0,
        "orientation": "horizontal",
        "reduceOptions": {
          "calcs": [],
          "fields": "",
          "values": true
        },
        "showUnfilled": true
      },
      "pluginVersion": "9.2.4",
      "targets": [
        {
          "datasource": {
            "type": "mysql",
            "uid": "${DS_MYSQL}"
          },
          "editorMode": "code",
          "format": "table",
          "group": [
            {
              "params": [
                "1d",
                "previous"
              ],
              "type": "time"
            }
          ],
          "hide": false,
          "metricColumn": "none",
          "rawQuery": true,
          "rawSql": "SELECT  \r\n        COUNT(tickets_id) ticketCount,\r\n        glpi_users.firstname\r\nFROM    glpi_tickets_users\r\nINNER JOIN glpi_users\r\nON      glpi_tickets_users.users_id = glpi_users.id\r\nwhere   type = 2 AND glpi_users.firstname != \"\"\r\nGROUP BY glpi_users.firstname\r\nORDER BY ticketCount DESC",
          "refId": "A",
          "select": [
            [
              {
                "params": [
                  "id"
                ],
                "type": "column"
              },
              {
                "params": [
                  "count"
                ],
                "type": "aggregate"
              },
              {
                "params": [
                  "Tickets"
                ],
                "type": "alias"
              }
            ]
          ],
          "sql": {
            "columns": [
              {
                "parameters": [],
                "type": "function"
              }
            ],
            "groupBy": [
              {
                "property": {
                  "type": "string"
                },
                "type": "groupBy"
              }
            ],
            "limit": 50
          },
          "table": "glpi_tickets",
          "timeColumn": "date",
          "timeColumnType": "timestamp",
          "where": [
            {
              "name": "$__timeFilter",
              "params": [],
              "type": "macro"
            },
            {
              "datatype": "int",
              "name": "",
              "params": [
                "status",
                "=",
                "1"
              ],
              "type": "expression"
            }
          ]
        }
      ],
      "transparent": true,
      "type": "bargauge"
    }
  ],
  "refresh": "30s",
  "schemaVersion": 37,
  "style": "dark",
  "tags": [],
  "templating": {
    "list": []
  },
  "time": {
    "from": "now-30d",
    "to": "now"
  },
  "timepicker": {},
  "timezone": "browser",
  "title": "GLPI - ASSISTENCIA",
  "uid": "r3X6LnW4",
  "version": 9,
  "weekStart": "monday",
  "gnetId": 17441,
  "description": "Dashboard fornece estatísticas sobre Tickets e Ativos do GLPI através do Data-Source MySQL. TICKETS GLPI > NOVOS TICKETS; > ABERTO; > PENDENTE; > NÃO ATRIBUIDOS; > ATRIBUIDOS; > SOLUCIONADOS HOJE; > SOLUCIONADOS; > ENCERRADOS; > PRIORIDADE: MÉDIA, ALTA e CRÍTICA; > RANGINK DE TICKETS; > ATRIBUIDOS / TECNICOS; > EM ATENDIMENTO / TECNICOS; > TICKETS RECEBIDOS POR DIA; > TICKETS SOLUCIONADOS / ENCERRADOS POR DIA; > Nº TICKETS EM ABERTOS POR DIA ( ULTIMOS 30 DIAS );"
}