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from being held hostage to latecomers, nor were we the first to confront the challenge of getting the word out about our online services. if we had been part of a network that might, at some point in its programme of activities, have included experiences of publishers and editors, we might have been spared the agony of having to rediscover the wheel, in this case. it is this kind of networking and dialogue that i suggest the isb should seek to facilitate, going forward. i could give many other examples of the need to share experiences to improve effectiveness and efficiency ; many are in areas where i for one have not yet found a satisfactory solution, and there is at least one area where i have an amazing programme which i find absolutely indispensable, which no - one else seems to find useful. i ’ m really curious to know why. however, i want to end these brief remarks with a suggestion for treating with an issue that needs to be high on the isb ’ s agenda going forward, and it has to do with the process by which organizations and businesses approach the design of major new systems. that process, when it is well done, begins with a thorough discussion of the user ’ s needs for the future, so that the new systems can be designed to satisfy those needs as fully as possible. no matter how carefully this process is carried out, however, the resulting system never quite seems to be satisfactory, and sometimes the users are quite dissatisfied with the product. this frustrates the it staff, who rightly point out that they have only provided the users with what they asked for. the users then feel stupid for not anticipating what they really needed, and put up with what they have, but with ill grace. the users should not feel stupid. the reality, which i myself have only very recently come to accept, largely but not wholly as a result of my experiences at ccmf, is that you cannot know what you really want until you have had a chance to test drive the product. i do not consider myself a fool for not anticipating that electronic publishing of statistics would liberate the publisher from the tyranny of latecomers. it is not by accident that the things we do with computers resemble the things we used to do before we had computers. no matter how inventive we are, our imaginations are bounded ultimately by what we know. the beauty of it is that it has introduced us to a whole new world