er hub retail banking – delivering for consumers? - deputy governor ed sibley 12 november 2019 speech the banking & payments federation ireland ( bpfi ) - national retail banking conference – “ delivering for the customer ’ 12 november 2019. introduction1 good morning ladies and gentleman. i am delighted to be here today at the banking & payments federation ireland ( bpfi ) annual retail banking conference. the theme of the conference “ delivering for the customer ” is clearly important – arguably never more important, given the low levels of trust that customers have in the retail banks operating in ireland. indeed, this is so problematic that an entirely new organisation, the irish banking culture board ( ibcb ), has been set up with one overriding mission : “ to make banking in ireland trustworthy again. 2 ” while not unique to ireland, it is remarkable that this is necessary. moreover, as is evident from the agenda of and speakers at today ’ s conference, the approach to delivering for your customers is undergoing fundamental change. the central bank ’ s mission is to serve the public good by safeguarding monetary and financial stability and working to ensure that the financial system is operating in the best interests of consumers and the wider economy. the central bank ’ s aspiration is for a functioning financial services system that sustainably serves the needs of the economy and its consumers. this requires functioning and trustworthy financial markets and firms. it also requires that the financial system and firms operating within it are resilient – this resilience being a fundamental aspect of protecting consumers. the functioning of the retail banking market and how it delivers for its customers is clearly important to the delivery of this aspiration. today, i am going to focus my remarks on : 1. the theme of delivering for your customers, and the continued dissonance between what you say and what some of your customers ’ experience. i will highlight that delivering for your customers requires more than branding and marketing slogans – being trustworthy requires you to deliver in line with them on a consistent basis. 2. technology risk, noting that more needs to be done to build operational resilience at the same time as developing innovative solutions to deliver in line with your customers ’ needs. 3. some of the environmental issues facing the retail banking sector - encouraging you to take a long - term view in building sustainable business models, such that the foundations of the irish retail banking sector are strong enough to continue to serve the needs of your customers over the long term. delivering for the customer

remarks by tiff macklem governor of the bank of canada canadian chamber of commerce february 9, 2022 ottawa, ontario ( delivered virtually ) the role of canadian business in fostering non - inflationary growth introduction it is a pleasure to join this summit to talk about the economic recovery. i ’ m particularly pleased to be here to discuss the challenges canada must overcome to sustain strong growth. and when i say, “ sustain strong growth, ” to be clear, that means “ non - inflationary growth. ” there is no better time than now to have this discussion. our economic recovery from the deepest recession on record has been strong. canadian businesses and workers have shown impressive ingenuity and resilience. employment is robust, household savings are high, and immigration is rebounding. as we emerge from the covid - 19 pandemic, canada has the opportunity to make long overdue gains in productivity. in the years ahead, business investment decisions will determine the path of canada ’ s productivity growth. and productivity growth is vital to non - inflationary growth and rising standards of living. at a time when inflation is already well above our target, this is more vital than ever. today, i ’ d like to talk to you about two things. first, i want to unpack what is behind the bank of canada ’ s latest economic projection and explain why we expect a pickup in investment and productivity growth. and second, i ’ d like to outline the path to get there — crossing a bridge from the ingenuity we ’ ve seen through the pandemic to long - term productivity growth. unpacking the projection canada has come through the pressure cooker of the pandemic with impressive resilience, and critical business investments in digital technologies were an important element of this success. those of us who could shifted to remote work. almost everyone learned how to buy and sell online, and many businesses shifted supply chains as borders closed. by january 2021, during the second canadian lockdown, one - third of canadian employees worked most of their i would like to thank tatjana dahlhaus, christopher hajzler, james ( jim ) c. macgee, temel taskin and ben tomlin for their help in preparing this speech. not for publication before february 9, 2022 12 : 00 pm eastern time - 2hours from home, compared with just 4 % in 2016. 1 these digital investments have been essential to sustaining our economy through the pande