remain flexible, constantly iterating financial education approaches to adapt to what works best in the given context. this is where fresh ideas are welcomed, like those being featured and celebrated today. on this, i would specifically acknowledge and congratulate the three winners of the best paper awards today. i understand that the winners and other shortlisted papers will be given the opportunity to publish their research in a renowned academic journal or an edited publication. i trust that their exemplary work will inspire many others to contribute to this area of research. in closing, i am hopeful that all of us here today can be increasingly effective in our shared aim to promote financial literacy in malaysia. today's event is a step in that direction. let us take this opportunity to learn from one another and reimagine new paths forward – helping malaysians regain financial resilience and improve their financial well - being. thank you. 3 / 3 bis - central bankers'speeches

jessica chew cheng lian : building back better together through a sustainable and future - ready workforce keynote address by ms jessica chew cheng lian, deputy governor of the central bank of malaysia ( bank negara malaysia ), at the 24th world conference of banking institutes, kuala lumpur, 28 june 2023. * * * introduction it is my delight and great pleasure to be a part of the 24th world conference of banking institutes hosted in malaysia this year. let me start by congratulating the joint organisers, the asian institute of chartered bankers ( aicb ) and the global banking education standards board ( gbestb ) for putting together what promises to be great event, the first physical instalment since before the pandemic in 2019. of the many challenges and equally, opportunities, that are facing the financial sector today, none in my view come close to the importance of understanding the implications of the profound change we are seeing in world of finance for its workforce. the latest future of jobs report released by the world economic forum last month revealed that over 80 % of organisations surveyed identify higher adoption of frontier technologies, broadening digital access and the application of environmental, social and governance ( esg ) standards as key trends most likely to drive workforce transformation. it might surprise some of you to know that early thinkers predicted similar trends on the future of work as far back as the 20th century. aldous huxley who wrote the " brave new world " in the 1930s believed technology and automation would put workers on the fast track for better pay, better hours, better relationships with bosses, and a better workplace environment. ( i will let you be the judge of how far that is true today ). science - fiction writer and futurist, sir arthur clarke, predicted in the 1960s, " a world in which we can be in instant contact with each other, wherever we may be, and that it will be possible for a man to conduct his business from tahiti or bali just as well as he could from london. " this is certainly true today. in the 1980s, many predicted jobs that would be extinct and replaced by robots, such as cashiers, bank tellers, receptionists, servers, floor workers. today, automation has changed these roles for sure, but it may interest you to know that only one occupation appears to have been fully eliminated in the last 60 years – and that is the elevator operator! 1 / 5 bis - central bankers'speeches roy amara, american scientist and researcher,