grievance mechanisms. besides, customers also desire proper handling and maintenance of their accounts, and privacy of their personal financial information. for cost effective and quick redressal, sbp has issued necessary guidelines to the banks regarding complaint handling along with institutionalization of the banking mohtasib pakistan. the state bank has also taken considerable interest in enhancing the capacity of its own human resource as well as that of the banking sector that is an important element for ensuring the effective implementation of the regulatory requirements. sbp through its subsidiary, nibaf, is providing world class training and arranging specialized courses in banking, economics and finance. further, sbp also encourages its employees to gain international certifications like the cfa, to boost their professional capacity. i am confident that the steps taken by the sbp to promote financial literacy and inclusion and capacity building of the banking sector professionals will be highly useful in creating a professional, sound and vibrant financial culture. similarly, the regulations to promote corporate governance are also expected to promote corporate ethics in the banking sector. it bis central bankers ’ speeches is now up to the young generation – like many of you to improve the skill - set and take keen interest in striving for excellence and maintaining professionalism. the state bank looks forward to working with you and the whole community towards achieving our shared goals of economic growth and social prosperity. thank you. bis central bankers ’ speeches

during this year has decided to place under temporary administration the insurer " kosova e re ". this decision is a continuation of a series of measures taken by the cbk to increase the sustainability of the insurance sector, in order to ensure a stable sector and in accordance with the legal requirements of the cbk. regarding the pension sector, despite the decline in the value of investments at the beginning of the pandemic, the performance of international financial markets has steadily improved in recent months and the value of the decline in the value of these investments has already recovered. the return on investment of the kosovo pension savings trust by the end of september 2020 was positive at a rate of 12. 5 percent. the economic recovery package envisions injecting a significant amount of money into the economy ( around € 220 million ) enabling pension contributors to withdraw 10 per cent of their pension savings. the cbk has played a very important role in the operational realization of this process by providing the funds with the data of the bank accounts of the pension contributors through the register of bank accounts in order to validate the accounts of the contributors, and to eliminate the errors of possible in making the 10 percent payment. * * * despite the situation created due to the pandemic and not very favorable conditions in international markets, the central bank of the republic of kosovo has managed to maintain its financial stability and good performance of the institution. the cbk remains committed to continue its activity in the service of stability and development of the country's economy, creating the conditions for the development of a stable financial infrastructure, in line with contemporary developments in this field, including the development of new segments of the financial system such as the capital market, which requires a broad interinstitutional interaction. also, the cbk remains committed to base the development of the financial system on the principles of developing sound competition and free movement of capital, thus promoting the continuous increase of efficiency in the financial system. let me express my gratitude to the organization for security and co - operation in europe ( osce ) and the office of the language commissioner for awarding the 2020 “ best practice in law enforcement for the use of languages " for the cbk. also, i would like to inform you that the cbk this year has continued with the announcement of the competition, already traditional, for the award " young economist ", in which case i would like to thank and congratulate all candidates for the works they have submitted within this