making a survey of access to cash services in different parts of the country. the continued dialogue with the banks will show whether the riksbank needs to take any further measures. starting from 2015, we will carry out extensive information campaigns aimed at both market participants and the general public. the effects of more electronic payments the challenges regarding electronic payments are essentially very different. the challenges i have mentioned include shortfalls in capacity on the telecommunications network, accessibility and user problems for some vulnerable groups and possible fragmentation of some segments of the market. but there are other challenges, too. common to these is that the riksbank does not have any formal tools to manage the problems. often the primary responsibility for these areas lies with another authority and often there are many different parties involved who need to cooperate to resolve the problems. for instance, the county administrative boards and the swedish post and telecom authority have the task of ensuring bis central bankers ’ speeches that everyone has access to basic payment services. finansinspektionen ( the swedish financial supervisory authority ) has responsibility for financial supervision. the swedish competition authority is responsible for ensuring there is suitable competition on the payments market, and so on. the banks, other providers of payment services and the retail trade are on different sides of the market, but their participation is often a decisive factor for bringing about a change. the riksbank is inviting to a new retail payments council i believe that the riksbank is well - positioned to take part in managing the challenges arising from a changing payments market. but as i mentioned earlier, successful management depends on the various market participants talking to one another and working together. at present, there is no suitable forum for these discussions. the riksbank, which is a centrallylocated and independent participant, can contribute by creating a forum where stakeholders can discuss and try to resolve problems on the market. this is why the riksbank sent out an invitation to take part in a new retail payments council last week. the idea is to bring together public authorities and market participants from both the supply and demand sides of the market. the council will not make decisions, but will act as a discussion forum that will identify and analyse problems and shortcomings on the market and propose possible ways of counteracting and resolving them. the council can thus become a joint resource for all of the parties involved. examples of questions that may be discussed include how to improve the situation for vulnerable groups, how to remove obstacles to competition or to improve

the amount and signed it and showed your id. this was not as simple and easy as the chip and pin code in today ’ s card terminals. thirdly, payment services must be accessible to households and accepted by companies and public authorities. accessibility means it is easy to get hold of cash when you need it, that it is not too expensive or complicated to acquire a card or online banking services or that the mobile network has good cover if i want to use mobile payment or banking services. the same reasoning also applies, of course, to the recipient of a payment. willingness to accept various types of payment may be undermined by factors such as technical problems, high costs and difficulty in depositing daily takings. accessibility is also closely linked to uniform payments standards. the methods of payment should be predictable and this is the case if by hijacking a card, we mean skimming and similar activities where the card data is secretly scanned and then used for fraudulent purposes. bis central bankers ’ speeches we all agree on how payments will be made. the more of us that are in agreement the better, as we can then make use of the network effects and economies of scale that are inherent in the mediation of payments. for instance, this type of unanimity means we can be fairly certain that it is possible to pay by card or in cash at the nearest shop. the reason for a positive attitude towards innovation and development is that they enable us to have safe, efficient and accessible payment services. i believe we can all agree that it is easier to use banknotes and coins today than it was a couple of hundred years ago, and that it is easier, quicker and safer to use chips and pin codes than paper slips for card payments. cards are in turn preferable to cheques. what about the swedish payments market? does it give us payment services that are uniform, safe, efficient and accessible? the transformation of the swedish retail payments market as the market changes rapidly through technological advances and through the establishment of new operators, it is important that the riksbank follows and analyses the swedish retail payments market. the results i am about to describe come from a telephone interview survey about households ’ payment behaviour that the riksbank regularly carries out. high accessibility and high level of confidence if we look at the most common payment services we use when we pay at points of sale, 96 % of the respondents said that they had access to cash, and almost 99 % said they had access to a bank or