communication between users and providers of banking products and services. therefore, we extend our warm welcome to the initiative of procredit bank and the brochure “ how to talk to banks ”, which will doubtless make rights and obligations arising from the use of specific financial products and services more easily comprehensible to customers. this brochure shall certainly also contribute to better compliance with good business practices and improve the level of proficiency and expertise of members of staff of financial institutions. as the world around us is becoming increasingly complex, financial services are also evolving. more tailored to the needs of clients, financial services are at times very complex and difficult to understand, let alone put into practice. instead of being angry with banks and the central bank, this and other brochures should be made good use of all the way from here to frankfurt. “ lucky are those who know the limits of their knowledge and wish to broaden their horizons ” for they are the ones who will make the best use of this brochure.

banking. for those who do not know, since the formation of the public oversight board, which is in charge of overseeing audit firms in serbia, the nbs has made a key contribution to the development of this type of supervision through its participation, first as a member of the board, and later by chairing it, bringing its experience as a supervisor of financial institutions. what is particularly important for our meeting today is the fact that communication has become one of the important instruments of the nbs monetary policy, in the form of truthful, timely and transparent dissemination of information to the broader and expert public. such manner of communication also significantly contributed to the anchoring of inflation expectations, and thus to the easing of inflationary pressures. one of the most important channels of communication between the nbs and the public is its website, which contains numerous services and daily information important for the economy and citizens in the fields of all the numerous competences of the nbs. the section " it's good to know " was added to the nbs website, where comprehensive responses to the media are published, which has significantly improved the accurate and complete transmission of information. in addition, as one of the producers of official statistics, the nbs significantly contributes to the further development of the work of the professional public and the improvement of standards through the publication of professional reports and analyses. this is part of what we have worked on together – the nbs, banks, insurance companies in serbia... you will speak on the panels about the balance sheet amounts, other indicators, such as capital adequacy, and you can also obtain information on our website. i felt the need to present these results as the ones we achieved together because i really feel uncomfortable when in front of foreign guests i need to encapsulate in one sentence that " the banking sector in serbia is highly liquid, capitalised and stable ". behind that one sentence there is so much effort, so much daily work, and i can say without modesty that the nbs is not encouraged by others to lead development in the field of financial services, but it does so on its own, and in many segments ahead of the ecb practice. but i must say that our commercial banks, all twenty of them, are keeping up with our joint efforts to make the life of citizens in serbia easier, better, more certain and as safe as possible. and to conclude with that opening sentence – he who does good is expected to do even