we are providing the banking sector with utmost modern standards of financial regulation and oversights, thus making banks and other financial institutions in kosovo operate pursuant to rules that are applicable in all developed faqe 3 nga 5 countries. also, the cbk provides the banking sector with a modern financial infrastructure. the interbank payment system, a modern, efficient and secure system, and the credit registry, which offer banks the most modern services in this field, are good examples to illustrate the financial infrastructure development in kosovo. * * * in recent years, the cbk has increased its engagement in the function of protecting the rights of financial service consumers, thus directly serving to the protection of public interest. financial education activities represent a very important part of this intervention aimed at providing the public with clear information regarding opportunities offered by the financial system and their rights in the use of financial services. for the purpose of protecting citizens and businesses more effectively, we have drafted a regulation on the disclosure of information by banks, and have established the division for dealing with complaints by users of financial services, which addresses all complaints against financial institutions. the cbk, from the moment it became functional, has and still fully supports the development of the financial system ; however i would like to emphasize that we are committed to ensuring that the financial institutions ’ development takes place in full compliance with the principles of protecting consumer rights in this regard, we are determined to further increase our commitment for protecting the rights of financial services users and requests from banks to carefully consider their legal requirements and policies in order to avoid any unreasonable obstacle that would impede normal interaction between citizens and the banking sector. we are committed and expect that the continuous development of the banking sector will create conditions for easier access and more favourable conditions for faqe 4 nga 5 citizens and businesses in the banking services. this is in line with the sustainable development objectives, prepared by the united nations, whereby under the objective of economic growth at global level, the requirement of improving access to financial services for ensuring sustainable and inclusive economic growth is clearly emphasized. * * * at the end of my speech, i would like to reiterate that kosovo ’ s banking sector is in a sound financial situation and with a constant increase of funding to kosovo ’ s sustainable economic development ; however, it requires an even greater interinstitutional commitment for creating the necessary conditions so that this sector ’ s contribution to the country's economy is even greater. the cbk will continue to support all aspects

of banking sector development, by providing the entire necessary both financial and regulatory infrastructure. the close cooperation between the cbk and the banking sector, facilitated to a great extent by the kosovo banking association, has allowed us to effectively address the needs for developing and maintaining the sector ’ s stability and we are therefore committed to further advance our constructive cooperation. faqe 5 nga 5