predecessor, governor rafael buenaventura was management man of the year in 2004 ; governor gabriel singson in 1998 ; governor jose cuisia, jr. in 2007 ; and governor jobo fernandez in 1989. another former cb governor, jimmy laya was once the president of map. for this award, and for consistently demonstrating trust in the central bank and the role it plays, maraming salamat po sa map. i cannot receive this honor without sharing it. with my wife, elma ; my children patrick and miko, eula and mia, whose support and encouragement allowed me to seek out my own true north even amidst trying times. i share this too with my grandchild zara who gives us much joy in the family. i pray that they would each continuously listen to their own internal and moral compass. with the men and women who with me, serve in the bsp with integrity, excellence and honor – members of the monetary board, officers and staff, past and present, who have ensured that the bsp stay its course, maraming salamat sa inyo. thank you all for listening. to the management association of the philippines, it is with deep gratitude and honor that i accept the award you have bestowed on me ; my family ; and ultimately, on the magnificent team that comprises the bangko sentral ng pilipinas. mabuhay at maraming salamat muli. bis central bankers ’ speeches

more comprehensive and responsive manner. to us at the bangko sentral ng pilipinas, this is good news indeed. as one of several core organizations in the banking sector, bmap ’ s continuing advocacy for banking reforms and for strengthening consumer information and protection …. is certain to strengthen our partnership in working toward a responsive and globally competitive banking system. with the economy on the rise and savings rate on the upswing, this is the perfect time for bmap members to take the lead in ensuring that marketing of bank products and services are done in accordance with the good governance tenets of fairness, accountability and transparency. you and i know a bad egg can unfairly spoil and soil the well - guarded reputation of banks. it is imperative therefore that bmap does its share in policing its own ranks in accordance with the standards set in your brainchild that is the “ service code for consumer banking in the philippines. ” this is the only way we can sustain public confidence in the banking system. as bmap itself said : “ bank - client relationship is based on mutual trust, and fair banking practices produce optimum results for both parties. therefore, adherence to high service standards remains to be the primary concern of members of the banking industry. ” i hope therefore that bmap will sustain its efforts in providing truthful, useful information, and responsive service to its clients. i am pleased to note that some of our recommendations are being implemented by some banks. for instance, several atm machines now indicate its fees before a transaction is initiated. i hope that within the year, we would see all atm machines doing the same. as a public service, i also recommend that all banks and its branches prominently display in their premises the names and contact details of bank officers they can call or write to for concerns that remain unattended. i say this because the bangko sentral ng pilipinas has been receiving more and more complaints against banks which do not respond to their queries or request for clarification. ladies and gentlemen of the banking community. listen to your clients …. take care of them … fulfill the promise of service you gave them when you marketed your products and services. you have it in you to facilitate the deepening of our capital markets by nurturing public confidence in the banking system. economic trends to anchor your marketing efforts, i will give you a brief overview of our economy in general and our banking sector in particular. as you all know, our economy