anita angelovska bezoska : let's get digital speech by ms anita angelovska bezhoska, governor of the national bank of the republic of macedonia, at the nbrm ’ s 11th conference on payments and market infrastructures “ let's get digital ”, ohrid, 6 - 8 june 2018. * * * distinguished guests, ladies and gentlemen, it is my great pleasure to welcome you to the 11th edition of the conference on payments and market infrastructures hosted by the national bank of the republic of macedonia. the organization of this conference has been traditionally supported by de nederlandsche bank for which we are very thankful and over time, this initial bilateral cooperation attracted involvement of other central banks and ifis. in this context, i would like to extend our appreciation to banco de portugal for its contribution in the past editions, as well as to the bank of italy, the national bank of belgium and the national bank of serbia for their contribution to this conference. also, particularly valuable is the continued participation of the european central bank, the bank for international settlement and the european commission given the prominent role these institutions play in the payments area. this year ’ s conference focuses on digital transformation, a process that is heavily penetrating across all segments of our business and private lives and will take even greater significance in the years to come. the digital transformation in finance has been rapidly evolving with the emergence of fintech sector. according to the ernst & young ’ s fintech adoption index, one - third of consumers utilize at least two or more fintech services and they are becoming increasingly aware of fintech as a part of their daily lives. the fintech adoption index for services offered by fintech organizations under five broad categories – money transfers and payment services, financial planning tools, savings and investments, borrowing and insurance, indicates that money transfers and payment services are continuing to lead the fintech change, with adoption standing at 50 % in 2017 and 88 % of consumers anticipating of doing so in the future. thus, the global payments industry is currently undergoing a paradigm shift driven by rapid advances, the influx of new technologies and evolving consumer behavior as digital generations come of age. the emerging fintech enhances the transformative power of digital payments via innovation. the irruption of digital payments relates to its many opportunities. embracing payments digitalization has the potential to substantially reduce the costs, increase the efficiency and enable broader access to payment services. with the rise of new payment digital technologies developed by

the fintech, and increasingly adopted by banks, consumers and merchants nowadays have a wide range of payment products to choose from. innovation developments, such as instant payments, payment initiation services, person - to - person mobile payments and contactless proximity payments have the digitization process accompanied by innovative solutions in their essence. the payment innovations and digitization process also have an impact on the transformation of payment market infrastructures. these developments, however, have raised various issues related to the requirements for bank openness, customer security, transparency and trust in the payment services market as well as consumer rights protection. consequently, the regulators have to adopt appropriate legislative framework that supports digitalization, innovation and competition, but also take care of security and protection. in this context, it can be noticed that the european union is a global leader in this domain. by revising the payment services directive ( psd2 ), the european union enables stronger competition and 1 / 3 bis central bankers'speeches innovation by allowing entrance of fintech payment service providers that will eventually lead to greater choice and better prices for consumers, it will fosters cyber resilience of the payment service providers as well as enhance protection of payment services users. in this way, the european union created a sound legal framework for digitalized payments landscape that enhances the integration of the single payment. at the same time, it sets an example for other countries around the world how to support digitalization trends by balancing between innovation and competition, on the one hand, and security and protection, on the other hand. the new regulatory framework implies that banks will no longer only be competing against banks, but everyone offering financial services, i. e. the customers will be able to create a set of providers of different financial services instead of relining on one bank for all services. the belief that nonbank fintech companies will play a significant role in the future financial landscape is well established if we look at investments in fintech industry. the cumulative investments globally have more than ten - doubled the last five years and are estimated to exceed $ 150bn the next 3 - 5 years. this, in addition to changed customer expectation and increased digitalisation, may be the reason why today we are witnessing a trend of stronger cooperation between banks and fintechs, including in the area of innovation labs. the new technologies, such as blockchain and distributed ledger technology, though young and still - evolving, show the potential of restructuring financial industry, even encouraging discussions for cashless society