for every mission : ” leaders need to work with others and build coalitions if they want to get things done. ” he said. what things do we want to get done? and why are we concerned with financial inclusion at de nederlandsche bank? financial inclusion relates directly to sustainable prosperity. and that's definitely an area that concerns us at the central bank. because contributing to sustainable prosperity is an issue at the top of our agenda. that is why, six years ago, we added the word'sustainable'to our mission statement. although that's just one word. it can make a big difference. our mission statement now reads : we seek to safeguard financial stability and thus contribute to sustainable prosperity in the netherlands. we don't just do this by focusing on ourselves, following the principles of corporate social responsibility, however important that is. we also focus on the outside world, considering how we can incorporate sustainability in our role as central bank and supervisor of the financial sector. this is what our stakeholders ask us to do : use that influence, use your influence, your convening power, use the leverage that you have. international and national that is why, in the sustainability debate, we act as a catalyst, and bring our convening power into play. because we're committed to sustainable prosperity, we're also concerned with raising awareness of financial inclusion. and we aim to do this both at home and abroad. on the international stage, we share our knowledge and insights of payment systems. many countries do not have the same level of basic efficiency in this area as we do here in the netherlands. we do what we can to help improve these systems around the world. we did so in indonesia, macedonia and aruba, for instance. we visit these countries to help them develop a stable and secure payment system. i'm sure you're fully aware of the challenges facing many countries. as members of this platform, you are active in over 90 countries and together you invest almost 2. 8 billion euros in the financial inclusion sector. praiseworthy efforts indeed. but we also still face challenges here in the netherlands. although these challenges are of a very different order to those in many other parts of the world. that's because in the netherlands, a lot is already very well arranged. for example, we have a stable system of payments, and everyone has access to financial products and services, such as bank accounts, insurance and pensions. over 99 % of

person a loan to set up a small business. but there is also another darker to this coin, also in the netherlands. in addition to the potential violation of privacy, data analysis can also lead to the exclusion of some customers. they may, for example, be excluded from certain financial services, if, by shrewdly combining various databases, it becomes clear that they have a high risk profile, or low profit expectations. national issue # 3 : understanding the third and final aspect of financial resilience i'd like to discuss concerns people's understanding of financial products. getting a mortgage or choosing a pension is not an easy process. the information provided is often highly complex. if someone takes out a mortgage they can't afford, or chooses the wrong pension, it can lead to serious financial problems. the combination of honest communication and understandable products is an important concern in this respect. ‘ consider the vulnerable people ’ i'm sure you're familiar with these examples. but i've mentioned them for a very good reason. when you're designing a product or a service, i urge you, as representatives of the financial sector, to please always stop and ask yourself the question : " have i considered the more vulnerable people among us? " examples systemic dnb approach at dnb, we don't just consider the impact on individuals or groups, we also look at the bigger systemic structures in society. and how they could affect financial inclusion. let me give you a couple of examples of these. starting with pensions. now you may be thinking : isn't that actually a great example of inclusion? and you're right – it is. the way pension schemes are organised in the netherlands – with mandatory participation – means a large group of dutch citizens will be provided for in their old age. the flip side of this is that we currently have a system which makes a substantial number of people feel non - included. our pension schemes leave relatively little room for people to make their own choices. there's a large group of people out there, who don't really know what's going into their pension pot. and they may only realise their pension does not meet their expectations when they retire. this may negatively impact people ’ s confidence in the system. this is the kind of systemic vulnerability we need to address. that's why we're committed to a modern pension system, that engages people with their own financial future. long household balance sheets are a