denny h kalyalya : broadening financial services provision opening remarks by dr denny h kalyalya, deputy governor - operations of the bank of zambia ; at the opening of the pilot financial inclusion advisors ( fia ) programme, lusaka, 6 april 2009. * * * chairperson the deputy minister of finance and national planning, ms chileshe kapwepwe, mp dr mahaela smith, co - founder and ceo, the commonwealth partnership for technology management ( cptm ) deputy governor – central bank of swaziland distinguished resource persons and representatives from bank negara malaysia regional central bank representatives distinguished participants ladies and gentlemen on behalf of the bank of zambia and indeed on my own behalf, it gives me great pleasure to welcome you all to this pilot financial inclusion advisers programme and to zambia for our colleagues from other countries. before going any further, please allow me to convey the governor ’ s regret for not being able to be with us. he is attending to another important assignment, the aerc senior policy seminar on the global financial crisis and its implications for african economies, also here in lusaka. nonetheless, he extends his welcome and good wishes for a successful programme. this important conference has brought together practitioners and regulators of microfinance institutions from different countries to share experiences. i also note that participants have been drawn from central banks in the region, the public sector, commercial banks, microfinance institution and other non - bank financial institutions. chairperson : the bank of zambia, in conjunction with the bank negara malaysia ( the central bank of malaysia ) is pleased and greatly honoured to co - host this pilot financial inclusion advisers conference. we have no doubt that this conference will provide the necessary impetus to advance the frontiers of financial services provision to our people in the region. ladies and gentlemen : the genesis for this important forum goes back to the langkawi international dialogue, in 2007 at which the governor of the central bank of malaysia proposed this initiative. the purpose was to bring together practitioners and regulators of microfinance to learn from each other on how to deepen and broaden financial services provision. the proposal was concretized at the global southern africa international dialogue under the cptm smart partnership movement, held here in lusaka, in august 2008 following an agreement between the bank of zambia and bank negara malaysia to conduct the first financial inclusion advisers programme in zambia. distinguished guests and participants : as you may know, the debate on financial inclusion has been going on for some time now.

a common understanding arising from this debate is that financial exclusion has negative economic and social effects on society. for instance, lack of access to financial services tends to restrict the economic opportunities open to the poor and makes them vulnerable to adverse events. the absence of savings products in particular makes it difficult to build up capital. this conference is therefore, aimed at enhancing financial inclusion by equipping practitioners and regulators with tools to promote financial literacy and to expand the provision of financial services. chairperson : allow me to give some highlights of the status of financial inclusion in zambia. like in many other developing countries, the financial sector in zambia still faces a number of challenges. the joint imf / world bank, financial sector assessment programme ( fsap ) report of 2002, highlighted a number of these, including limited access to financial services by the rural and peri - urban population and doubtful sustainability of financial services in zambia. in light of these findings, and in recognition of the strategic importance of the development of the financial sector in contributing to sustainable economic growth and poverty reduction, the government of the republic of zambia developed and launched the financial sector development plan ( fsdp ) in 2004. the fsdp is a comprehensive five year strategy to build and strengthen the financial sector infrastructure to enable it to support economic diversification and sustainable growth. under the fsdp, two important studies, namely, the finscope™ surveys of 2005 and 2007, on the demand for and supply of financial services in zambia have been undertaken. these studies have augmented the earlier findings of the fsap with respect to the key developmental challenges for the financial sector in zambia. the key findings of the finscope survey on the demand for financial services included the following : • only one third ( 33. 3 % ) of the population were “ financially served ”, i. e., used formal and / or informal financial products, whilst two thirds ( 66. 7 % ) had no access to financial services ; • 77. 5 % of zambians report to have never had a bank product or service ; • 40 % of salaried staff reported not having bank accounts, signifying that they received money in cash rather than through the financial system ; and • the barriers to accessing financial services include cost, distance, time and transport to reach the bank or financial service provider. in addition, the finscope™ survey noted that microfinance institutions although used by only 5 % of the adult population plays an important role in increasing levels of