opportunities in the nigerian banking sector as a result of the consolidation exercise. many mous for consolidation have been signed and progress on their implementation is steady. the cbn branches nationwide have a very prominent role to play both in the reform process and in fulfilling the bank ’ s major challenge of being an efficient service provider to its customers. during this conference, you will be faced with the task of identifying possible areas of improvement in the quality of our service delivery. for this reason, i understand that some guest speakers have been invited to highlight customers ’ perception of our services. this will afford us the opportunity of appreciating customers ’ expectations as a basic guide to improving the quality of our services. our quest for excellence in service delivery could be measured by five basic principles that both private and public sector agencies have to comply with to be able to deliver effective customer services, namely : • embracing change and persistently striving to improve on it ; • continually asking the target customers what they want and then giving it to them ; • harnessing the power of information ; • establishing an enabling infrastructure ; and • empowering, supporting and rewarding the personnel. the new cbn service delivery charter will emphasize these principles. part of the change being introduced under project eagles has been necessitated by the deficiencies in the bank ’ s old structure which included duplication of functions and non - optimal span of control. hence we have introduced a new structure in which our departments have been reduced from 23 to 17, with the aim of improving the efficiency of our service delivery. the activities of project eagles are continuing and have entered the third and final phase which involves such activities as implementing the it programme, reform of the budget and procurement processes and staff realignment. our efforts to ensure efficiency in service delivery to customers are not limited to the internal activities of the central bank. the restructuring exercise at the nigerian security printing and minting ( nspm ) plc - the mint will be of interest to the branch controllers and currency officers. in line with the federal government ’ s approval, the central bank has taken over the mint and has developed a business plan to restructure and strengthen the company as a world class competitive firm. our goal is to stop importing finished banknotes within three years and to meet the banknote and security printing requirements of the nigerian economy and those of west and central africa in the longer - term. despite the milestones we have achieved on various aspects of our reform programme, there are still challenges ahead in several

constitutes 46 % of total financing3. we are also grateful that our islamic capital market ( icm ) experienced substantial growth and remains a key component of the malaysian capital market, contributing 63 % to its total size4. 1 / 4 bis - central bankers'speeches isdb, on the other hand, stands as a beacon of progress, embodying a commitment to fostering economic development and social progress in its 57 member countries and muslims worldwide. a prominent issuer of high - quality sukuk with a broad investor base, isdb deploys the proceeds of its sukuk to fund programmes that help shape the future of islamic banking, benefiting a diverse portfolio of development projects and enriching markets. in malaysia, the isdb has made significant strides, leaving a positive and lasting footprint. in fact, bank negara malaysia ( bnm ) has long been an investor in the isdb public sukuk issuances and remains a major investor today. one particular success story is also the international islamic liquidity management corporation ( iilm ), in which both bnm and isdb played key foundational roles during its establishment alongside several other central banks. iilm facilitates cross - border liquidity management among global financial institutions through the issuance of highquality, short - term usd sukuk. today, iilm has successfully established a track record and has issued a cumulative over usd100 billion short - term tradable usd sukuk5. it is now looking at its next development phase, scaling up to meet the ever - growing demand for short - term paper in the islamic financial market. three critical impetuses to further unlock malaysia - isdb potential synergy in islamic finance in light of the success stories that we share, malaysia looks forward to further bolstering our partnership potential in islamic finance. i would like to propose three critical impetuses for this : first, strategic alignment is driven by aims to advance the ummah. identifying common priorities for the isdb and malaysia will enable us to channel resources and focus efforts more effectively. the signing of the murabahah master agreements today marks another milestone in achieving this, building upon a memorandum of understanding in 2021 between the government of malaysia and isdb to cultivate cooperation on islamic finance and related domains. it is instrumental in facilitating a deeper understanding of each other's investment preferences and risk appetites, paving the way for mutually beneficial investment linkages. another shared priority is our respective focus on green