jessica chew cheng lian : generating new solutions for remittances in malaysia remarks by ms jessica chew cheng lian, deputy governor of the central bank of malaysia, at the launch of project greenback 2. 0 kota kinabalu, kota kinabalu, 4 march 2018. * * * it is my great pleasure to be here today for the launch of the greenback 2. 0 project in kota kinabalu. first of all, on behalf of bank negara malaysia, i would like to thank dewan bandaraya kota kinabalu for agreeing to host this project. we are sincerely honoured by the presence of yb datuk hajah jainab at today ’ s launch event. and of course, the world bank has been a truly committed and equal partner in this project with bank negara malaysia, and as we concluded our collaboration in johor bahru last year, we are excited to begin another chapter in this journey together with the world bank. kota kinabalu is malaysia ’ s second remittance champion city and only the third champion city for the greenback project in asia. through the project, our aim is to help more people living and working in sabah remit moneys whether for business or personal purposes, safely and at lower costs. to achieve this, we want to provide people in sabah with information, with access and with the confidence to use remittance services. and we want to encourage more competitive remittance services in sabah that will better serve the community. you may ask what is the significance of being a champion city? the selection of a champion city recognises the enormous potential of cities across malaysia, where three quarters of our population live, to be the engines of innovation. in our work at bank negara on a range of issues – whether it is to improve access to financing, promote financial inclusion or lift economic efficiency through migration to electronic payments – our collaboration with cities and their leaders has been the source of many solutions and breakthroughs in addressing the challenges that we face. this reflects the close and vibrant communities and networks within cities that can be drawn upon much more quickly and effectively to deliver solutions that will benefit the community. as a champion city for remittances, kota kinabalu will similarly be able to show the way in generating new solutions for remittances. there are many valuable lessons that we can take from our recent experience with the greenback project in johor bahru. but it will be important for

zeti akhtar aziz : developing a robust competency framework for the malaysian banking industry opening speech by dr zeti akhtar aziz, governor of the central bank of malaysia, at the industry competency framework study focus group discussion, kuala lumpur, 6 december 2005. * * * saya berasa amat bangga kerana diberi peluang untuk menyampaikan sepatah dua kata dan seterusnya merasmikan sesi wacana institut bank - bank malaysia. saya ingin mengucapkan terima kasih atas penyertaan anda dalam temu ramah eksekutif yang merupakan input yang amat bernilai dalam pembentukan rangka kerja kompetensi industri yang akan dibincangkan hari ini. the banking sector will remain the pillar of our financial system, as it evolves to offer more innovative financial solutions to meet the changing needs of the economy. the industry however, needs to be well positioned in a financial landscape that is continuously being redefined. while new opportunities have emerged, there are also new challenges on the horizon. foremost amongst these is intensified competitive pressures, spurred by financial liberalisation and technological revolution. other challenges include the growing demands of customers for differentiated product offerings and valueadded services at more competitive prices, excellent service quality, and superior level of efficiency. strategic opportunities also arise from new growth areas and a larger marketplace as economic integration regionally and globally gather pace, driven by increasing regional and global trades and investment flows. banking institutions must be ready for the challenges and be well equipped with distinct capabilities to take advantage of the opportunities that the new environment accords. banking is a knowledge - intensive, skills - based and relationship - rich industry. in an increasingly complex and a more liberalised environment, the competitiveness of banking institutions will depend critically on the quality of human intellectual capital and the extent to which the industry is able to leverage on these talents. to compete effectively, banking institutions need professionals with the requisite skills and expertise not only at the strategic and management level, but also at the technical and operational level. successful institutions will be the ones which accord high priority to effective placements, rewards, retention and most importantly, lifelong learning and the continuous enhancement of human capital. lifelong learning is becoming increasingly important in this knowledge - based economy where knowledge and skills need to be