or business community whether they are satisfied with the level of services it provides? • do we encourage the poles to assist in making public services more efficient? • do we have a system of financial and other incentives to encourage the public servants to assume relevant attitude so that the citizens and the companies are satisfied with the public services provided? • do we use properly the joint potential and synergy of the private and public sectors including, in particular, the financial sector, to build an e - economy able to meet the requirements of the xxi century? • are we ready to change the way we act and do the things we have never done before? if the response to most of the questions is “ no ”, it means that we must jointly undertake activities to reduce the distance between the e - economy of poland and that of other countries. i hope the first congress of e - economy will inspire us to undertake such actions. thank you for your attention.

##ourced its research and analyses department. following the completion of each research, there is a follow - up research to check customer satisfaction ; moreover, outsourcing has made it possible to launch new products and improve quality. for example, thanks to lowering the costs and increasing the number of analysts, it was possible to start analysing small and medium - sized listed companies, which had not been possible before, due to a high cost of an analyst. outsourcing of knowledge processes is covering more and more areas and requires, as opposed to the outsourcing of business processes, a close collaboration of the customer and the end - user. more and more companies are planning on developing products / services through adopting a global product development strategy. this means that more and more forms of activity will be generated by international optimisation of business processes. this in turn will force individual countries / regions to increase their attractiveness for the global business, which requires an active attitude of local selfgovernments. for instance, dubai outsource zone is a government initiative, aimed to make dubai a highly attractive international off - shoring / outsourcing centre. the concept of multi - off - shoring appears, where a decision on globalization of manufacturing entails starting business activity ( routing orders ) in several locations. there is a lot being said and written on the impact of globalization on the us economy, but there is a lot going on across europe as well. off - shoring of manufacturing and services to other countries is not the key reason for restructuring yet ; however its significance grows year by year. the european restructuring monitor 15 website, at the end of 2005, contained a description of ca. 3500 cases of company restructuring in europe, which has been announced in the media ( international and national ) since 2002. in the years 2002 - 2005 there were only 202 cases of company restructuring ( i. e. 6 % of total ) which, as their main reason, reported the transfer of manufacturing or service abroad ( that is colloquially called off - shoring ), whereas in 47 % the reason was internal restructuring, which could have partly resulted from the growing competitive pressure ensuing from globalization. the eu enlargement in 2004 led to significant changes in the off - shoring process across europe. in the years 2002 - 2003 the largest job destruction was reported in the uk, as a result of transferring manufacturing and services to india, and to a lesser degree to china and other asian countries ( a total of