continually strengthening and providing opportunities for our respective institutions, in order to share their best practices, implementation experiences, and novel proposals, to address the issues that emerge in this dynamic, evolving and challenging risk environment. for us, at banco de mexico, it is a privilege to be part of the international operational risk working group ( iorwg ) and i am sure that during these three days of work, in this space and platform, countless ideas and strategies will arise that will allow us to expand our vision to successfully address the challenges that we are all facing. once again, i welcome you all to banco de mexico and i thank you in advance for your valuable contributions to these topics of interest to all of us.

opening remarks by gerardo esquivel hernandez, deputy governor of banco de mexico, on the occasion of the 16th annual conference of the international operational risk working group ( iorwg ) mexico city, september 20, 2022 good morning, good afternoon, good evening, everyone. on behalf of banco de mexico, i am pleased to welcome you to the 16th annual conference of the international operational risk working group ( iorwg ), hosted by banco de mexico, and jointly organized along with banco de espana and the federal reserve bank of philadelphia. this event takes place in a context in which the covid - 19 pandemic has tested the resilience of countries and institutions, including central banks. we have faced unprecedented challenges to achieve an extremely difficult balance between different objectives : maintaining the continuity of central banks'operations, prioritizing the health of the staff, and making sure that central banks are able to fully perform their functions and attain their objectives and purposes. although central banks already had operational continuity strategies, most of them were not entirely prepared for the type of contingency we experienced during the pandemic. however, the mere existence of these strategies was a key element that helped us to rapidly find new ways to perform and maintain operations. in fact, the pandemic contingency transformed our institutions into even more resilient organizations, capable of coping with adverse scenarios, by developing prevention, response, adaptation, recovery, and learning mechanisms. the degree of commitment and responsibility that we have with our institutions, which is a fundamental pillar of financial stability in our countries, was truly brought out during this emergency. in terms of resilience, we rapidly adapted our work schemes and transitioned to a general remote work setting which, in the case of banco de mexico, had only been implemented as a business continuity strategy for critical processes and in very specific areas. by doing so, we confirmed that the central bank staff is the most important and valuable asset of the institution. its capabilities, solidarity, adaptability, and flexibility were key elements in getting through the pandemic, and contributed decisively to fulfill the mission of our institution uninterruptedly. the lessons learned from what we have undergone over the last two years will certainly strengthen us as central banks. we must now adjust to the challenges that this new environment imposes on us. we are now moving from a world of face - to - face interaction to a hybrid reality that has allowed us to broaden the possibilities