Currently, it is coming into effect and should raise consumer protection. For the public, this will mean a simpler short procedure of dispute settlement with financial organisations. We realise that customers are often weak in disputes with financial organisations, but we are offering them protection. We continue to develop financial literacy programmes, which has also raised many questions. The regulator will not be able to effectively protect customers without providing information and education to the public. We are working together with the Ministry of Education. The financial literacy module has been included in the school curriculum (29,000 schools or roughly 70% of all secondary schools already have this module in their curriculum). We conduct online and offline workshops and lectures for the public, and we also offer special programmes for orphans and elderly people. We post advertising materials, including on public transport. Our regional branches are making a large contribution, which we find extremely important. I would like to conclude by saying a few words about financial inclusion. Many deputies are concerned about this issue and raise it at almost every parliamentary group meeting, because voters are concerned about it. The overall level of financial inclusion in the country is adequate and new technologies are developing faster in Russia than in many other countries. Certainly, they offer new opportunities to households and businesses. This is, certainly, an average indicator typical of big cities. In some regions, where there are many remote and thinly populated towns and rural areas, financial inclusion is low.

Therefore, we ask you to authorise the Central Bank to promptly block websites advertising illegal financial operations, among other things. We have already forwarded the respective bill to the State Duma and look forward to your support. In order to reduce the chances of the public getting trapped by illegal lenders, since last year, we have been working together with Yandex on a joint project aimed at labelling websites of legal trustworthy microfinance organisations registered with the Central Bank with special symbols. We are discussing similar projects with other search engines. Development of the Mir card Currently, as many as 59 million cards have been issued; the share of the Mir card has been growing both in issue volumes and cashless operations. Countrywide, people use cards on a daily basis; in more than half of Russian regions, transport cards, and in some regions, also 4/7  BIS central bankers' speeches  social cards are attached to the Mir card. We hope this trend will continue. Mir cards are accepted in member states of the Eurasian Economic Union and Turkey (last year we told you we were conducting negotiations). In the near future, we are planning to ensure that these cards are accepted in non-CIS countries popular with Russian tourists, and to expand their acceptance in CIS countries. The development of cashless payments is not restricted to the use of Mir cards. Last year, we completed the development of the Bank of Russia’s special project, Faster Payments System (FPS), which we launched early this year.