Opening Remarks Veerathai Santiprabhob, Governor of the Bank of Thailand  ASEAN Banking Cybersecurity Conference 2019 Crystal Hall, 3rd Floor, The Athenee Hotel, Bangkok, Thailand 6 September, 2019  TBA Board of Directors, TBA members, Members of ASEAN banking community, Distinguished guests, Ladies and gentlemen, I am delighted to be here with you this morning, and I would like to thank TB-CERT for inviting me to speak at this event. Technology and the internet have undeniably become integrated into our daily lives. Customers’ behaviors continue to evolve and adapt to the technological progresses. In response, new technologies are developed to serve and accommodate customers’ ever-evolving needs. A prime example is the invention of smartphone over a decade ago, which has completely transformed our ways of lives and increased people’s connectivity to unprecedented levels. The banking industry, too, is undergoing massive digitalization, from the user-facing tools like mobile banking apps to backend infrastructure and essentially everything in between. These developments are the key drivers behind the convenience and productivity that we all enjoy today. But, inherent to any invention, these technological revolutions come with their own form of risk: cyber risks. The more “digital” banks become, the more channels for potential points of attacks from cyber criminals, who are constantly evolving to exploit new loopholes. Even when these loopholes are identified and patches are issued, delayed updates could also pose potential risk. We have repeatedly witnessed that the various—and many times severe—cyberrelated incidents often revolve around financial institutions.

And even if they could replicate them, humans might still prefer humans to carry them out. The future could see a world of work in which EQ rivals IQ for skill supremacy. Professions involving high degrees of personal and social interaction – such as health, caring, education and leisure – could see demand rise. Indeed, it is possible the balance between cognitive and social skills might alter significantly even among jobs which traditionally have been cognitively-intense. Take medicine. The doctor of the future might be valued far less for their clinical competence in diagnosing illness and prescribing solutions. In a world of individual medical records and data-hungry diagnostic algorithms, much of the process of diagnosis and prescription might fall to machine rather than human. Indeed, the UK Prime Minister has recently suggested a strategy to deliver just that. 60  But that is unlikely by itself to eradicate the need for doctors. Patients are still likely to want to discuss their diagnosis and prescription. And they will want this advice delivered personally and empathetically. In surveys of patient satisfaction it is a doctor’s bedside manner, rather than clinical competence, that matters most. 61  In future, that balance between social and clinical skills may shift further. And, most likely, those  social skills will be demanded from flesh-and-blood rather than robo-doctors. If both the nature of a career and the skills it requires are changing, does this carry implications for educational institutions? That seems likely.