Pengurusan konflik

Pengurusan konflik ialah proses mengehadkan aspek negatif konflik sambil meningkatkan aspek positif konflik. Matlamat pengurusan konflik ialah untuk meningkatkan pembelajaran dan hasil kumpulan, termasuk keberkesanan atau prestasi dalam persekitaran organisasi. Konflik yang diurus dengan betul boleh meningkatkan hasil kumpulan.

Rujukan

Bacaan lanjut 
 
 
 Baron, R. A. (1997). Positive effects of conflict: Insights from social cognition. In C. K. W. DeDreu & E. Van de Vliert (Eds.), Using conflict in organizations (pp. 177–191). London: Sage.
 Batcheldor, M. (2000) The Elusive Intangible Intelligence: Conflict Management and Emotional Intelligence in the Workplace. The Western Scholar, Fall, 7-9
 
 Blake, R. R., & Mouton, J. S. (1964). The managerial grid. Houston, TX: Gulf.
 
 Borisoff, D., & Victor, D. A. (1989). Conflict management: A communication skills approach. Englewood Cliffs, NJ: Prentice-Hall.
 
 
 Eunson, Baden: Conflict Management. John Wiley & Sons, Australia 2012, .
 Follett, M. P. (1940). Constructive conflict. In H. C. Metcalf & L. Urwick (Eds.), Dynamic administration: The collected papers of Mary Parker Follett (pp. 30–49). New York: Harper & Row. (originally published 1926).
 
 
 
 
 
 
 
 
 
 Rahim, M. A. (1992). Managing conflict in organizations (2nd ed.). Westport, CT: Praeger.
 
 
 
 
 Thomas, K. W. (1976). Conflict and conflict management. In M. D. Dunnette (Ed.), Handbook in industrial and organizational psychology (pp. 889–935). Chicago: Rand McNally.
 
 
 
 
 
 Ishak, A. W., & Ballard, D. I. (2012). Time to re-group: A typology and nested phase model for action teams. Small Group Research, 43(1), 3-29. oi:10.1177/1046496411425250

Pautan luar 
 Conflict Management Articles - a collection of conflict management articles
 Search For Common Ground - one of the world's largest non-government organisations dedicated to conflict resolution
 CUNY Dispute Resolution Consortium
 The Johns Hopkins University School of Advanced International Studies (SAIS) Conflict Management Toolkit
 Party-Directed Mediation: Facilitating Dialogue Between Individuals'' by Gregorio Billikopf, free complete book PDF download, at the University of California (3rd Edition, posted 24 March 2014)
 Party-Directed Mediation: Facilitating Dialogue Between Individuals'' by Gregorio Billikopf, free complete book download, from Internet Archive (3rd Edition, multiple file formats including PDF, EPUB, and others)
 Conflict Prevention, Management & Resolution, in: Berghof Glossary on Conflict Transformation, 2012. edited by Berghof Foundation, Berlin, Germany.
 Conflict Management Processes - effective conflict resolution techniques

Konflik