I agree with comments already posted. As a customer for 29 years, I am ready to walk (and that says something, given the aggravation of changing in the Canadian oligopoly). I noticed an improvement in service under Lawrence and I see it has returned to the trash heap since then. Their website is absolutely abysmal and, although they encourage e-billing (which I prefer and have had for years), I cannot even download a monthly business invoice this month. Oligopoly, yes - that is a problem. But, regardless, this is a "semi" public corporation and leadership is responsible. Everything I observe and experience points to an out-of-touch executive office and absolutely abysmal performance. Nobody is feeling the heat and the family gets in the way.

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