Uh are you dimwitted or what? If you don't know these laws you should google something or speak with the professionals.  You do travel with papers that are signed by a doctor that verify your need for a service animal.  It can be a note scribbled on a prescription pad or a short letter but it never says why you need the animal.  

Only simply that you do need the animal.  That's the point, she had the email from her doctor specifiying her need for the animal which is all that's required.  These people wanted to know the reason for her need of the dog and that's NONE OF THEIR DAMN BUSINESS.  Now this is what will happen.  I know from personal experience. Quite a few ppl will be fired because crap rolls downhill.  She will settle this out of court they will give her free flights for like a year and some monetary amount that she won't be able to discuss because they don't want the negative publicity.  I've gone this road and won more than once.

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