Helen, if you're still reading. An example right now, a senior WC/government employee apparently has uni-laterally decided departmental practice and policy - 'rules and regulations' - don't work for him, and in a VERY sensitive case. It's not for improved service delivery, but personal interpretation of policy and convenience, not clients'. And management at director level, by their silence, apparently are OK with this. No reference to the policy where exceptions are permitted. If you make one exception for no good reason, you may as well throw out the rule book. 
As a former accountant I KNOW problems occur like night follows day when procedures are not followed. The 'red tape' you find so hard to follow are there to prevent and protect against that eventuality and for the organisation to run efficiently. So stop complaining about how hard it is to get a clean audit and take responsibility and firm action against offenders, unless your comments here are disingenuous 'bunkum'.

Labels: moderation: safe