Incident date: 2019-03-26
NAICS industry code: 624310

An employee was attempting to perform physical intervention techniques on an agitated individual in a bus seat while other employees were calming the agitated individual. The agitated individual head-butted the employee, who was hospitalized with a concussion, fractured nose, and bruising to the lip/cheek.

Hazard classification:
code_event: title: Hitting, kicking, beating, shoving
code_source: title: Other client or customer
code_nature: title: Fractures (except skull fractures) and concussions
code_body: title: Multiple head locations
severity: moderate