### Human: Can you tell about Alert - A160167 - File Server HA state. ### Assistant: Alert to notify when a Files Cluster is in an HA state. This Nutanix article provides the information required for troubleshooting the alert File-Server-HA-state for your Nutanix Files cluster.
Alert Overview

The File-Server-HA-state alert is generated when Files is in a High Availability state.

Sample Alert

Block Serial Number: 16SMXXXXXXXX
Output messaging

Check ID160167DescriptionFile Server HA stateCause of failureFile Server is in High Availability StateResolutionsRefer to KB article 14282. Contact Nutanix support if issue still persists or assistance needed.ImpactFile Server Performance might get affected.Alert IDA160170 Alert TitleFile Server HA stateAlert Message "File Server Performance might get affected."
 . Resolving the IssueNote: This alert can trigger as an "INFO" event during Nutanix Files upgrades.  This is expected behavior. 

Login to one of the FSVMs and confirm that this is not a false positive.

nutanix@NTNX-A-FSVM:~$ afs ha.minerva_check_ha_state
Confirm if FSVMs are up and contactable. The emboldened text below points out where an FSVM is inaccessible. 

nutanix@NTNX-A-FSVM:~$ afs ha.minerva_check_ha_state
Confirm via the Prism GUI that the FSVMs are powered on. The name of the FSVM will start NTNX then contain the name of the Files Server. For example: NTNX-Files1-1.If the FSVM is powered on, please open the Console of the FSVM to see if there is any output displayed. Please gather logs using the below guide and attempt restarting the FSVM before providing the logs to Nutanix Support. 
Collecting Additional Information

Before collecting additional information, upgrade NCC. For information on upgrading NCC, see KB 2871.Run a complete NCC health_check on the cluster. See KB 2871.Collect Files related logs. For more information on Logbay, see KB-3094.
	CVM logs stored in ~/data/logs/minerva_cvm*
		NVM logs stored within the NVM at ~/data/logs/minerva*
		
		To collect the file server logs, run the following command from the CVM, ideally run this on the Minerva leader as there were issues seen otherwise, to get the Minerva leader IP, on the AOS cluster, run

		nutanix@NTNX-A-FSVM:~$ afs ha.minerva_check_ha_state

		Once you are on the Minerva leader CVM, run:
			nutanix@NTNX-A-FSVM:~$ afs ha.minerva_check_ha_state

			For example:

			nutanix@NTNX-A-FSVM:~$ afs ha.minerva_check_ha_state
			
		
	

Attaching Files to the Case

To attach files to the case, follow KB 1294.If the size of the files being uploaded is greater than 5 GB, Nutanix recommends using the Nutanix FTP server due to supported size limitations.

Requesting Assistance

If you need assistance from Nutanix Support, add a comment in the case on the support portal asking Nutanix Support to contact you. If you need urgent assistance, contact the support team by calling one of our Global Support Phone Numbers. You can also press the Escalate button in the case and explain the urgency in the comment, and then Nutanix Support will be in contact.

Closing the Case

If this KB resolves your issue and you want to close the case, click on the Thumbs Up icon next to the KB Number in the initial case email. This informs Nutanix Support to proceed with closing the case. You can also update the support case saying it is okay to close the case and Nutanix Support will close the case.. ### Human: Now explain this as a Nutanix support agent summarizing the answer step by step. In case, you don't know the answer say - I don't know.