Washington Administrative Code › Title 246 - Health, Department of › FACILITY STANDARDS AND LICENSING › Chapter 246-335 - In-home services agencies › Part 3 - Requirements Specific to Home Health Agency Services › Section 246-335-535 - Bill of rights

Current through Register Vol. 24-14, July 15, 2024
A home health agency at the time of admission must provide
					 each patient, designated family member, or legal representative with a written
					 bill of rights affirming each patient's right to:
(1) Receive effective treatment and quality
				  services from the home health agency for services identified in the plan of
				  care;
(2) Be cared for by
				  appropriately trained or credentialed personnel, contractors and volunteers
				  with coordination of services;
(3)
				  A statement advising of the right to ongoing participation in the development
				  of the plan of care;
(4) A
				  statement advising of the right to have access to the department's listing of
				  licensed home health agencies and to select any licensee to provide care,
				  subject to the individual's reimbursement mechanism or other relevant
				  contractual obligations;
(5) A
				  listing of the total services offered by the home health agency and those being
				  provided to the patient;
(6) Refuse
				  specific treatments or services;
(7) The name of the individual within the
				  home health agency responsible for supervising the patient's care and the
				  manner in which that individual may be contacted;
(8) Be treated with courtesy, respect, and
				  privacy;
(9) Be free from verbal,
				  mental, sexual, and physical abuse, neglect, exploitation, and
				  discrimination;
(10) Have property
				  treated with respect;
(11) Privacy
				  and confidentiality of personal information and health care related
				  records;
(12) Be informed of what
				  the home health agency charges for services, to what extent payment may be
				  expected from health insurance, public programs, or other sources, and what
				  charges the patient may be responsible for paying;
(13) A fully itemized billing statement upon
				  request, including the date of each service and the charge. Agencies providing
				  services through a managed care plan are not required to provide itemized
				  billing statements;
(14) Be
				  informed about advanced directives and POLST and the agency's scope of
				  responsibility;
(15) Be informed of
				  the agency's policies and procedures regarding the circumstances that may cause
				  the agency to discharge a patient;
(16) Be informed of the agency's policies and
				  procedures for providing back-up care when services cannot be provided as
				  scheduled;
(17) A description of
				  the agency's process for patients and family to submit complaints to the home
				  health agency about the services and care they are receiving and to have those
				  complaints addressed without retaliation;
(18) Be informed of the department's
				  complaint hotline number to report complaints about the licensed agency or
				  credentialed health care professionals; and
(19) Be informed of the DSHS end harm hotline
				  number to report suspected abuse of children or vulnerable adults.
(20) The home health agency must ensure that
				  the patient rights under this section are implemented and updated as
				  appropriate.