Wisconsin Administrative Code › Public Service Commission › Chapter PSC 185 - Standards For Water Public Utility Service › Subchapter VII - Meter Testing › Section PSC 185.77 - Request and referee tests

Current through June 24, 2024
(1) REQUEST TESTS.
				Each utility shall promptly make an accuracy test without charge of any
				metering installation upon request of the customer if 24 months or more have
				elapsed since the last customer requested test of the meter in the same
				location. If less than 24 months have elapsed, an amount equal to one-half the
				estimated cost of the meter test shall be advanced to the utility by the
				customer. The amount shall be refunded if the test shows the meter to be
				over-or under-registering by more than 2%. A report giving the results of the
				test shall be made to the customer and a complete original test record shall be
				kept on file in the office of the utility. Upon request, the test shall be made
				in the presence of the customer during normal business hours.
(2) REFEREE TESTS. Any customer may request
				to have an official test of the meter observed by the commission.
(3) METER RETENTION.
(a)
Definitions.
For
				purposes of this subsection, "as found" means retained, filled with water and
				capped without any other adjustments being made since the last test was
				performed.
(b)
After a
				customer requested test.
When a utility performs a customer requested
				test on a customer's meter under sub. (1) or when the commission requests that
				a meter be tested, the utility shall keep the tested meter, in "as found"
				condition, at a designated location on the utility's premises for at least one
				full billing period plus four weeks after the test result report is issued so
				that the meter is available should another meter test be requested. If the
				meter tests as accurate, the utility may choose to keep the tested meter
				installed at the customer's premises for the designated time period rather than
				storing it at the utility's premises.
(c)
After a referee test.
When a utility or third party retests a customer's meter under sub. (2), the
				utility shall keep the tested meter, in "as found" condition, at a designated
				location on the utility's premises for at least 10 business days after the test
				result report is issued so that the meter is available should further testing
				or review be needed. If the meter tests as accurate, the utility may choose to
				keep the tested meter installed at the customer's premises for the designated
				time period rather than storing it at the utility's premises.
(d)
When a complaint or dispute
				occurs.
When a utility receives a complaint under s.
				PSC
				185.42 or is notified about a dispute under s.
				PSC
				185.39 involving a meter-related issue, the utility
				shall keep the meter, in "as tested" condition, at a designated location on the
				utility's premises for at least one full billing period plus four weeks after
				the complaint or dispute and any appeal of that dispute is resolved so that the
				meter is available should testing be requested. If the meter was tested during
				the complaint or dispute process, and it tested as accurate, the utility may
				choose to keep the tested meter installed at the customer's premises for the
				designated time period rather than storing it at the utility's
				premises.