West Virginia Code of State Rules › Agency 150 - Public Service Commission › Title 150 - EXEMPT LEGISLATIVE RULE PUBLIC SERVICE COMMISSION › Series 150-21 - Certification of Operation of Telecommunication Relay Services (TRS) › Section 150-21-9 - Service and operational standards

Current through Register Vol. XLI, No. 28, July 12, 2024
9.1. TRS shall be designed to provide a means
				whereby a deaf, hard of hearing or speech impaired person using a text
				telephone (TT) can communicate with a non-TT user over the existing
				telecommunication network. All applications for a TRS certificate must
				demonstrate an understanding of and ability to comply with all operational,
				technical and functional standards prescribed by the Commission on Form 5.1.
				All applicants for a TRS certificate must submit a fully completed Form 5.1,
				with attachments addressing all standards.
FORM No. 5.1
APPLICATION FOR A CERTIFICATE OF CONVENIENCE AND NECESSITY TO
				  PROVIDE
TELECOMMUNICATION RELAY SERVICE (TRS)
State of West Virginia
Public Service Commission
Charleston
Case No. __________________
Application of
				  __________________________________________________ for a certificate of
				  convenience and necessity to provide telecommunication relay service for
				  customers within the entire State of West Virginia. Applicant proposes to
				  provide TRS from facilities located and manned (within) (outside) the State of
				  West Virginia.
Basic information required to be submitted:
1. Applicant's full name and address:
____________________________________________________________________________________________
				  ____________________________________________________________________________________________
				  ____________________________________________________________________________________________
				  ____________________________________________________________________________________________
2. Applicant's Telephone number:
				_______________________________________________________________
3. Applicant's Tax ID numbers: Federal:
				___________________ West Virginia: _______________________
4. If applicant is owned or controlled by a
				parent company, provide the information required in paragraphs 1 through 3
				above for the parent.
Name and Address:
				  ________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Telephone number: __________________________
Tax ID numbers: Federal: _______________________________ West
				  Virginia:__________________________
Application
				  of________________________________________________________________________________.
5. Specific location(s) of TRS
				facility:
___________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
_________________________________________________________________________________________
6. Provide the date proposed by
				the applicant for initiation of service under the certificate:
___________________________________________________________________________________________
Form 5.1, page 2
Application of
				  ___________________________________________________________.
7. If the applicant, or an affiliate,
				presently operates any TRS facility, this Application must include attachments
				listing the location of such facility(ies) and the names, titles, addresses and
				telephone numbers of contact persons for each facility at the State's
				equivalent to the PSC.
8. Provide
				an organizational chart showing the staffing and lines of authority for key
				personnel to be used, including subcontractors. Also provide a complete
				description of the personnel, including supervisory personnel, necessary for
				increasing levels of call volumes and a discussion as to how such personnel
				will be screened, selected and trained.
9. Provide the following financial
				information for the applicant, its parent company (if applicable) and any
				contractor or subcontractor which is expected to receive ten percent (10%) or
				more of the total revenues from the service (if applicable):
1. Audited Financial Statements for the most
				recent two (2) years.
2. Letter of
				reference or financial commitment from primary banking source.
3. Any rating agency reports or investment
				advisories issued during the past (2) two years.
10. Provide a statement detailing applicant's
				managerial expertise in the telecommunications industry and in dealing with the
				deaf, hearing impaired and speech impaired communities.
11. Provide a statement detailing applicant's
				technical expertise in the telecommunications industry and in dealing with
				telecommunications as related to the deaf, hearing impaired and speech impaired
				communities.
12. Attach a complete
				description of the TRS facilities to be used, the general staffing and
				operations of the facilities and any problems and solutions to said problems
				the applicant perceives in providing full TRS in compliance with all
				requirements of the Public Service Commission.
13. Appendix A to this form provides a full
				and complete description of operational, technical and functional standards
				required by the Public Service Commission. Applicant must address, on
				attachments hereto, the standards set by the Commission and clearly describe
				how the applicant will meet or exceed these standards. Mandatory standards must
				be met under all circumstances. Required standards must be met unless
				specifically waived by the Commission in the Order granting the certificate.
				Enhancements will be considered by the Commission in determining the
				desirability of each application for TRS.
14. Attach a complete description of the
				rates and charges proposed by the applicant. Rates must be structured on a per
				minute basis for the time (measured in fractional minutes) necessary to
				complete a call. This time shall include call set-up, call wrap-up and actual
				conversation time. Proposed rates must be structured as follows:
Form 5.1, page 3.
Calls Per Month
Price Per Minute for all Minutes
0 to 3,999
4,000 to 5,999
6,000 to 7,999
8,000 to 9,999
10,000 to 11,999
Over 12,000
Enhanced functions and any proposed outreach to customers
				  should be priced separately and include a description of how these enhancements
				  will be furnished.
(Add a verification page signed by an authorized officer of
				  applicant. Verification must indicate an understanding and full agreement to
				  comply with the provisions of paragraph 6 of the Commission's Rules Governing
				  Certification and Operation of Telecommunication Relay Service.)
VERIFICATION
State of West Virginia
County of Kanawha, ss.
____________________________, a duly authorized
				  representative of ___________________________________, the Applicant named in
				  the foregoing application, being duly sworn says that the facts and allegations
				  therein contained are true except so far as they are therein stated to be on
				  information, and that, so far as they are therein stated to be on information,
				  he/she believes them to be true.
________________________________________________
Affiant
Taken, sworn to and subscribed before me this the _______ day
				  of __________________, 2_____.
________________________________________
Notary Public in and for said County
My commission expires on the ______ day of _____________,
				  2_____.
Appendix A to
PSC FORM 5.1