Washington Administrative Code › Title 246 - Health, Department of › FACILITY STANDARDS AND LICENSING › Chapter 246-335 - In-home services agencies › Part 4 - Requirements Specific to Hospice Agency Services › Section 246-335-635 - Bill of rights

Current through Register Vol. 24-14, July 15, 2024
A hospice agency at the time of admission must provide
					 each patient, designated family member, or legal representative with a written
					 bill of rights affirming each patient's right to:
(1) Receive effective pain management and
				  symptom control and quality services from the hospice agency for services
				  identified in the plan of care;
(2)
				  Be cared for by appropriately trained or credentialed personnel, contractors
				  and volunteers with coordination of services;
(3) A statement advising of the right to
				  ongoing participation in the development of the plan of care;
(4) Choose his or her attending
				  physician;
(5) A statement advising
				  of the right to have access to the department's listing of licensed hospice
				  agencies and to select any licensee to provide care, subject to the
				  individual's reimbursement mechanism or other relevant contractual
				  obligations;
(6) A listing of the
				  total services offered by the hospice agency and those being provided to the
				  patient;
(7) Refuse specific
				  services;
(8) The name of the
				  individual within the hospice agency responsible for supervising the patient's
				  care and the manner in which that individual may be contacted;
(9) Be treated with courtesy, respect, and
				  privacy;
(10) Be free from verbal,
				  mental, sexual, and physical abuse, neglect, exploitation, discrimination, and
				  the unlawful use of restraint or seclusion;
(11) Have property treated with
				  respect;
(12) Privacy and
				  confidentiality of personal information and health care related
				  records;
(13) Be informed of what
				  the hospice agency charges for services, to what extent payment may be expected
				  from health insurance, public programs, or other sources, and what charges the
				  patient may be responsible for paying;
(14) A fully itemized billing statement upon
				  request, including the date of each service and the charge. Agencies providing
				  services through a managed care plan are not required to provide itemized
				  billing statements;
(15) Be
				  informed about advanced directives and POLST and the agency's scope of
				  responsibility;
(16) Be informed of
				  the agency's policies and procedures regarding the circumstances that may cause
				  the agency to discharge a patient;
(17) Be informed of the agency's policies and
				  procedures for providing back-up care when services cannot be provided as
				  scheduled;
(18) A description of
				  the agency's process for patients and family to submit complaints to the
				  hospice agency about the services and care they are receiving and to have those
				  complaints addressed without retaliation;
(19) Be informed of the department's
				  complaint hotline number to report complaints about the licensed agency or
				  credentialed health care professionals; and
(20) Be informed of the DSHS end harm hotline
				  number to report suspected abuse of children or vulnerable adults.
(21) The hospice agency must ensure that the
				  patient rights under this section are implemented and updated as
				  appropriate.