West Virginia Code of State Rules › Agency 150 - Public Service Commission › Title 150 - EXEMPT LEGISLATIVE RULE PUBLIC SERVICE COMMISSION › Series 150-04 - Government of Gas Utilities and Gas Pipeline Safety › Section 150-4-4 - Customer Relations

Current through Register Vol. XLI, No. 28, July 12, 2024
4.1.
				Customer information.
4.1.1. Each utility
				shall, upon request, give its customers such information and assistance as is
				reasonable, in order that customers may secure safe and efficient service. The
				information contained in the utility's safety requirements concerning customer
				connections required to be filed pursuant to Rule 8.3., infra, shall be
				furnished to all customers installing new or revising existing customer service
				piping.
4.1.2. Explanation of meter
				readings -- Each utility shall adopt some means of informing its customers as
				to the method of reading meters, either by a printed description on its bills,
				or by a notice to the effect that the method will be explained at the office of
				the utility upon request. It is recommended that an exhibition meter be kept on
				display in each sales office maintained by a utility.
4.1.3. Explanation of rates -- It shall be
				the duty of the utility to explain to the customer, at the beginning of
				service, or whenever the customer shall request the utility to do so, the
				utility's rates applicable to the type of service furnished to the customer and
				all other classes of customers, and to assist him/her in obtaining the rate
				which is most advantageous to his/her requirement for service. The
				responsibility for the selection however, must rest with the applicant. In the
				event that the customer's use of service is later such that an applicable rate
				schedule, other than the one initially selected, proves to be more favorable,
				the responsibility for requesting a change in rate schedule consistent with the
				provisions of the service agreement, shall rest with the customer. The utility
				shall, on its periodic statements, annually inform its customers that, if they
				so request, it shall supply the customers with a copy of the utility's rate or
				rates applicable to the type of service to be furnished to them and to all
				other classes of customers with a concise written explanation of the rates, and
				an identification of any classes of customer whose rates are not
				summarized.
4.1.4. Posting of law,
				rates, rules and regulations.
4.1.4.a. Every
				utility shall maintain in its office for inspection by the public the
				following:
4.1.4.a.1. A copy of the rates,
				rules and regulations of the utility, and forms for contracts and applications
				applicable to the territory served from that office.
4.1.4.a.2. A copy of Chapter 24, Code of West
				Virginia.
4.1.4.a.3. A copy of the
				Commission's Rules for the Government of Gas Utilities and Gas Pipeline
				Safety.
4.1.4.b. A
				suitable placard, in large type, shall be exhibited in a conspicuous location,
				giving information to customers that a copy of the law, the rules of the Public
				Service Commission and the schedule of rates are kept for their
				inspection.