Washington Administrative Code › Title 388 - Social and Health Services, Department of › AGING AND ADULT SERVICES › Chapter 388-112A - Residential long-term care services training › ORIENTATION AND SAFETY TRAINING › Section 388-112A-0210 - What content must be included in facility and long-term care worker orientation?

Current through Register Vol. 24-14, July 15, 2024
(1) For
				  those individuals identified in WAC
				  388-112A-0200(1)
				  who must complete facility orientation training:
(a) Orientation training may include the use
				  of videos, audio recordings, and other media if the person overseeing the
				  orientation is available to answer questions or concerns for the person(s)
				  receiving the orientation. Facility orientation must include introductory
				  information in the following areas:
(i) The
				  care setting;
(ii) The
				  characteristics and special needs of the population served;
(iii) Fire and life safety, including:
(A) Emergency communication (including phone
				  system if one exists);
(B)
				  Evacuation planning (including fire alarms and fire extinguishers where they
				  exist);
(C) Ways to handle resident
				  injuries and falls or other accidents;
(D) Potential risks to residents or staff
				  (for instance, challenging resident behaviors and how to handle them);
				  and
(E) The location of home
				  policies and procedures;
(iv) Communication skills and information,
				  including:
(A) Methods for supporting
				  effective communication among the resident/guardian, staff, and family
				  members;
(B) Use of verbal and
				  nonverbal communication;
(C) Review
				  of written communications and documentation required for the job, including the
				  resident's service plan;
(D)
				  Expectations about communication with other home staff; and
(E) Who to contact about problems and
				  concerns;
(v) Standard
				  precautions and infection control, including:
(A) Proper hand washing techniques;
(B) Protection from exposure to blood and
				  other body fluids;
(C) Appropriate
				  disposal of contaminated/hazardous articles;
(D) Reporting exposure to contaminated
				  articles, blood, or other body fluids; and
(E) What staff should do if they are
				  ill;
(vi) Resident
				  rights, including:
(A) The resident's right to
				  confidentiality of information about the resident;
(B) The resident's right to participate in
				  making decisions about the resident's care and to refuse care;
(C) Staff's duty to protect and promote the
				  rights of each resident and assist the resident to exercise these
				  rights;
(D) How staff should report
				  concerns they may have about a resident's decision pertaining to their care and
				  who they should report these concerns to;
(E) Staff's duty to report any suspected
				  abuse, abandonment, neglect, or exploitation of a resident;
(F) Advocates that are available to help
				  residents (such as long-term care ombudsmen and organizations); and
(G) Complaint lines, hot lines, and resident
				  grievance procedures such as, but not limited to:
(I) The DSHS complaint hotline at
				  1-800-562-6078;
(II) The Washington
				  state long-term care ombudsman program;
(III) The Washington state department of
				  health and local public health departments;
(IV) The local police;
(V) Facility grievance procedure;
				  and