Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-30 - Passenger transportation companies › Part 7 - TARIFFS, TIME SCHEDULES, RATES, AND RATE FILINGS › Section 480-30-356 - Tariffs and time schedules, tariff rules

Current through Register Vol. 24-14, July 15, 2024
(1) Tariff rules must be stated in clear
				language and explicit terms, setting forth all standards and policies that will
				govern how the auto transportation company assesses rates to its
				customers.
(2) All provisions
				contained in an auto transportation company's tariff must be clearly labeled as
				to the type of service to which they apply. Example: Scheduled, door-to-door,
				by reservation only.
(3) Auto
				transportation company tariffs must contain rules addressing at least the
				following subjects:
(a) Children's fares.
				Rules must clearly indicate the ages for which children's fares
				apply.
(b) Baggage. Rules must
				state the amount of baggage that may be transported free of additional charge,
				baggage liability (see WAC
				480-30-476 ), and overweight or
				excess baggage charges. Baggage rules must also state company policies
				regarding carry-on items such as skis and bicycles.
(c) Refunds for unused and partially used
				tickets.
(i) Rules must state, "Subject to
				the exceptions of (d)(ii) and (iii) of this subsection unused tickets will be
				redeemed at the purchase price and unused portions of round-trip or commutation
				tickets will be redeemed by charging the regular fare or fares for the portion
				or portions used, and refunding the balance of the purchase price."
(ii) A company offering "door-to-door"
				service or "by reservation only" service may assess an administrative fee in
				those instances where a cost is incurred because the customer requested a
				change. If a company assesses an administrative fee, the tariff must include
				rules that clearly identify the fee and under what circumstances the fee will
				be assessed. Example of an administrative fee rule: A ten-dollar administrative
				fee will be assessed for customer requested changes made less than twenty-four
				hours in advance of the scheduled departure time. Administrative fees are
				deducted from ticket refunds.
(iii)
				A customer who has made a reservation but fails to cancel, reschedule, or
				appear at the designated pick-up point by the scheduled departure time is not
				eligible for a refund unless the failure was caused by an airline delay or
				cancellation.
(d) Long
				haul/short haul provisions. Rules must state that no customer will be required
				to pay more for transportation to an intermediate point along a route than is
				charged for a longer trip over that same route.
(e) Areas or zones to which rates apply. When
				fares to or from a named point include stops beyond the regular terminal, or
				where no regular terminal is maintained, the tariff must define the zone within
				which fares to and from a named point apply. For example: "Rates apply within
				five road miles of points named."
(f) Commuter fares, if offered by the
				company.
(g) Whether alternate
				means of transport will be provided by the company when it is unable to provide
				transportation at the time and place specified in the reservation that the
				company has accepted for that passenger.
(h) Holidays observed by the
				company.