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Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter IV - Electric Billing and Payment Procedures › Section PSC 113.0407 - Dispute procedures

Current through June 24, 2024
(1) Whenever the customer disputes the
				utility's request for a deposit or other guarantee, or advises the utility's
				designated office that all or any part of any billing as rendered is in
				dispute, or that any matter related to the disconnection or refusal of service
				is in dispute, the utility shall:
(a)
				Investigate the dispute promptly and completely.
(b) Advise the customer of the results of the
				investigation.
(c) Attempt to
				resolve the dispute.
(d) Provide
				the opportunity for the residential customer to enter into a deferred payment
				agreement under s.
				PSC
				113.0404 when applicable in order to resolve the
				dispute.
(e) When a utility
				designates an agent to handle disputes and inquiries and when the agent refuses
				or fails to adequately address the disputes and inquiries, upon complaint or
				other indicator of such refusal or failure, the dispute resolution
				responsibility required under this section reverts to the utility.
(f) When utility payments are made
				electronically or through vendors, credit cards, or other third party and when
				these third parties have a contractual relationship with the utility, the
				dispute/inquiry resolution responsibility remains with the utility.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter IV - Electric Billing and Payment Procedures › Section PSC 113.0409 - Application for commercial and farm service

Current through June 24, 2024
(1) For purposes of
				this section, "written" or "in writing" means legibly printed on paper or, with
				the intended recipient's permission, legibly printed in an electronic form that
				the recipient can electronically store and retrieve for future
				reference.
(2)
(a) A user of electric service shall apply
				for service in a form specified by the utility.
(b) A utility may require a verbal or written
				application for commercial or farm service. The utility shall establish a
				written policy for when a written application is required. A utility may accept
				an application for service from a person other than the user or potential user
				of service.
(c) The utility may
				only require that an applicant provide the following information in an
				application:
1. Legal name of the user of
				service and the person responsible for bill payment, if different than the
				user.
2. Telephone number of the
				user of service and the person responsible for bill payment, if different than
				the user.
3. Address where service
				is to be provided.
4. Mailing
				address if different from service address.
5. Date requested for service to
				begin.
6. The most recent previous
				address of the person responsible for bill payment.
7. Credit information under par.
				(e).
8. Initial identification data
				under par. (f).
(d) A
				utility may request information other than that listed in par. (c), but before
				requesting it the utility shall inform the applicant that providing that
				information is optional.
(e) A
				utility may request reasonable credit information from a commercial or farm
				applicant as part of its application for service. A utility shall establish a
				written policy about when it will request credit information and what credit
				information it will request.
(f) A
				utility shall accept any of the following items as adequate initial
				identification data, although it may accept other forms of identification:
1. Federal employer identification number or
				proof that it has been applied for but not yet granted.
2. Wisconsin department of financial
				institutions identification number.
3. Wisconsin seller's permit identification
				number.
(g) A utility
				may refuse or disconnect service for failure to provide any information
				specified in pars. (c) 1. to 7. or (f).
Note:
See sub. (3) (a) about what can be
				  required if an applicant refuses to provide the initial identification data
				  under par. (c) 8.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter IV - Electric Billing and Payment Procedures › Section PSC 113.0410 - Billing statement inserts

Current through June 24, 2024
No offer, advertisement, solicitation, announcement,
				  statement, representation or other material shall be placed on a customer's
				  billing statement unless it meets the criteria of s.
				  196.595(2),
				  Stats., or ch. PSC 113.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter IV - Electric Billing and Payment Procedures › Section PSC 113.0412 - Limiting connected load

Current through June 24, 2024
If the utility maintains a rate based on connected load,
				  provision shall be made in its rules whereby the customer may arrange his or
				  her load or wiring in such manner as is reasonably acceptable to the utility,
				  whether by the use of double-throw switches or such other devices as may be
				  approved by the utility, so that only a portion of the load may be served at
				  one time and whereby, in such cases, the connected load to be used for the
				  computation of charges shall be the largest load which can be served at any one
				  time.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0502 - Planned service interruptions

Current through June 24, 2024
(1) Unless
				conditions of an actual or potential emergency nature require otherwise, each
				utility shall strive to give reasonable advance notice to affected customers of
				each planned service interruption expected to last more than 30 minutes. No
				such notification is necessary when applying load control or on-peak control
				systems.
(2) Whenever feasible,
				interruptions expected to last more than 1 hour and affect more than 100
				customers, or interruptions to critical loads, shall be scheduled for periods
				which will cause a minimum of customer inconvenience.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0503 - Telephone answering time

Current through June 24, 2024
(1) In this
				section:
(a) "Computerized call center
				system" means a system where an automatic call distributor is used to manage
				incoming calls and to place calls in a queue and that has the capability to
				generate significant statistical information.
(b) "Speed of answer" means the amount of
				time it takes for a call to be connected to either a live agent or an automated
				system that is ready to assist the customer and is measured beginning from the
				point when the call is first queued to be connected.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0504 - Change in type of service

Current through June 24, 2024
(1) If a change in
				type of service, such as from 25 to 60 Hertz, or a change in voltage to a
				customer's substation, is effected at the insistence of the utility and not
				solely by reason of increase in the customer's load or change in the character
				thereof, the utility shall share equitably in the cost of changing the
				equipment of the customers affected as determined by the commission in the
				absence of agreement between utility and customer.
Note:
The change in customer's equipment should
				  be made with the greatest possible economy to the customer and final settlement
				  made at the time of the change. Substantially the following basis was
				  prescribed by the commission in Jackman v. Janesville Electric Co., 17 W.R.C.R.
				  356 and has been customarily adopted as the basis for settlement:
Payment by the utility to the customer of:
1. The remaining value of the customer's
				electrical equipment which is made obsolete;
2. The cost of making the resulting necessary
				change in interior wiring; and
3.
				The cost of installing the new equipment and removing the old, less the salvage
				value of such equipment as the customer retains.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0505 - Low-income service requirements

Current through June 24, 2024
(1) A utility shall
				maintain and deliver services that ensure safe, affordable, reliable service
				and attempt to mitigate and prevent energy hardships before they arise. The
				utility shall strive to meet the following five goals: to serve the target
				population of customers with actual or potential energy hardships, to provide
				customers with the assistance they need, to educate internal utility staff so
				that they understand low-income households and are aware of services offered by
				the utility and outside resources, to adapt and improve and to establish and
				maintain inter-utility coordination. The utility shall maintain sufficient data
				on its performance with regard to the goals and parameters of this section in a
				manner satisfactory to the commission. Effectiveness in meeting the service
				requirements shall be monitored and measured against the following parameters:
(a) A description of the utility's
				low-income/at-risk customer services including the mission/vision/goals and
				organizational staffing structure. The report shall include the organizational
				staffing structure, name, telephone number, location, position description and
				training of representatives who staff the services for low-income/at-risk
				customers.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0506 - Stray voltage service fees

Current through June 24, 2024
(1) All
				investor-owned electric utilities which have annual gross operating revenues
				related to electricity of less than $100,000,000 and all electric cooperatives
				with retail customers organized under ch. 185, Stats., will be assessed a
				service fee of $500 per investigation under the scope of the stray voltage
				program.
(2) All investor-owned
				electric utilities which have annual gross operating revenues related to
				electricity of more than $100,000,000 shall be assessed according to s.
				196.857(1m),
				Stats.
(3) Electric cooperatives
				with retail customers organized under ch. 185, Stats., will be assessed a total
				of $50,000 annually. Each electric cooperative shall provide an equal portion
				for this assessment. The amounts received under this paragraph shall be
				credited to the appropriation made in s.
				20.155(1)
				(L), Stats., and credited against the
				assessment collected under s.
				196.857(1m)
				(a), Stats. The cooperatives shall pay the
				total amount that is assessed within 30 days after it receives a bill for that
				amount from the commission. The bill constitutes notice of assessment and
				demand of payment.
(4) Each
				applicant for stray voltage program services may be assessed a fee not to
				exceed $300.
(5) Reasonable fees,
				based on actual costs, may be assessed for services rendered other than those
				for the on-farm site-related fees in subs. (1) and (4). The fees collected in
				this paragraph shall be credited to the appropriation account under s.
				20.155(1)
				(L), Stats.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0507 - Unconscionability

Current through June 24, 2024
(1) If the commission finds that any conduct
				or aspect of a transaction directed against a customer by a utility is
				unconscionable, it may refuse to enforce any unconscionable aspect or conduct
				to avoid any unconscionable result.
(2) Without limiting the scope of sub. (1),
				the commission may consider, among other things, the following as pertinent to
				the issue of unconscionability:
(a) That the
				practice unfairly takes advantage of the lack of knowledge, ability, experience
				or capacity of customers.
(b) That
				those engaging in the practice know of the inability of customers to receive
				benefits properly anticipated from the goods or services involved.
(c) That there exists a gross disparity
				between the price of goods or services and their value as measured by the price
				at which similar goods or services are readily obtainable by other customers,
				or by other tests of true value.
(d) That the practice may enable merchants to
				take advantage of the inability of customers to reasonably protect their
				interests by reason of physical or mental infirmities, illiteracy or inability
				to understand the language of the agreement, ignorance or lack of education or
				similar factors.
(e) That the terms
				of the transaction require customers to waive legal rights.
(f) That the terms of the transaction require
				customers to unreasonably jeopardize money or property beyond the money or
				property immediately at issue in the transaction.
(g) That the natural effect of the practice
				would reasonably cause or aid in causing customers to misunderstand the true
				nature of the transaction or their rights and duties thereunder.
(h) That the writing purporting to evidence
				the obligation of the customer in the transaction contains terms or provisions
				or authorizes practices prohibited by law.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0508 - Oppressive and deceptive practices prohibited

Current through June 24, 2024
A utility shall not engage in any oppressive or deceptive
				  practices. It shall not do any of the following:
(1) Use or threaten force or violence to
				cause physical harm to the person, dependents, or property of the
				ratepayer.
(2) Threaten criminal
				prosecution without merit or authority.
(3) Initiate or threaten to initiate
				communications with the ratepayer's employer except as permitted by
				statute.
(4) Engage in any conduct
				which can reasonably be expected to threaten or harass a ratepayer.
(5) Claim or attempt to claim to enforce a
				right, with knowledge or reason to know that the right does not
				exist.
(6) Use obscene,
				threatening, or abusive language in communicating with a ratepayer or a person
				related to a ratepayer.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0509 - Landowner easements

Current through June 24, 2024
(1) When approaching a landowner in the
				course of negotiating new easements or renegotiating existing easements, the
				utility shall provide the landowner with materials approved or prepared by the
				commission describing the landowner's rights and options in the easement
				negotiation process. The landowner shall have, unless voluntarily waived by the
				landowner, a minimum period of five days to examine these materials before
				signing any new or revised easement agreement.
(2) High-voltage transmission line easements
				shall describe the interest transferred by specifying, in addition to the
				length and width of the right-of-way, the number, type and maximum height of
				all structures to be erected thereon, the minimum height of the transmission
				lines above the landscape and the number and maximum voltage of the lines to be
				constructed and operated thereon, as required by s.
				182.017(7),
				Stats.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0510 - Tree trimming contacts

Current through June 24, 2024
When trimming trees and other vegetation in electric line
				  right-of-way maintenance, the utility shall make a reasonable attempt to
				  contact the landowner a minimum of twenty-four hours prior to beginning of work
				  on the landowner's property. This contact may take the form of a written notice
				  delivered to the landowner's residence, a telephone call to the landowner, or
				  an in-person contact. Reasonable effort shall be made by the utility to
				  accommodate a landowner's desire to be present when work is done on his or her
				  property. Emergency repairs are exempted from this notification
				  requirement.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0511 - Oak tree cutting and pruning

Current through June 24, 2024
(1) In
				urban/residential areas: From April 15 through July 1 of each year, no pruning
				or cutting of oak trees is permitted except in emergencies. Herbicide treatment
				of stumps to prevent sprouting may substitute for the painting of stumps. If a
				tree is dead at the time of cutting, no treatment is necessary.
(2) An urban/residential site is any site
				within incorporated village or city boundaries or any site in direct
				association with permanent or seasonal residences and dwellings. Residential
				sites include developed lawn areas and other intensively landscaped areas such
				as business and industrial properties, parks and golf courses. Residential
				sites include areas where the vegetation is intensively managed and typically
				involve yard and street trees of high landscape and ornamental value.
(3) In rural areas: From April 15 through
				July 1 of each year, pruning paint must be applied to all final cuts on oak
				trees immediately after cutting. Herbicide treatment of stumps to prevent
				sprouting may substitute for the painting of stumps. If a tree is dead at the
				time of cutting, no treatment is necessary.
(4) A rural site is any site not in direct
				association with a permanent or seasonal residence. Rural sites include sites
				in areas of agricultural and forest land use. Rural sites are not intensively
				developed and typically include areas occupied by native vegetation cover types
				and are stocked with naturally-occurring plants.
(5) Emergency pruning or removal of oaks
				within the April 15 to July 1 time period is permitted to maintain necessary
				levels of safety, service and reliability. Some situations where emergency tree
				pruning and removal may be necessary include:
(a) Storm-related damage to electrical
				facilities and/or adjacent trees has caused or could cause a power
				outage.
(b) Bringing electrical
				service into a new residence or business.
(c) Moving electrical facilities to
				accommodate road, pipeline, or building construction.
(d) Rebuilding or upgrading distribution
				facilities.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0512 - Identification of potential power line natural hazards

Current through June 24, 2024
(1) IDENTIFICATION
				OF POTENTIAL POWER LINE NATURAL HAZARDS. Utilities shall conduct a program of
				identification of potential power line natural hazards in accordance with
				training approved by the commission.
(2) INSPECTION TO IDENTIFY POTENTIAL POWER
				LINE NATURAL HAZARDS.
(a)
Inspection.
The utilities shall conduct inspections of its
				operations, including its transmission and distribution lines and facility
				rights-of-way, every 3 to 8 years and within 60 days of an order for inspection
				issued by the commission.
(b)
Request for inspection.
Any person, organization or agency may
				request the utility to make an inspection for potential power line natural
				hazards and the commission on its own motion, may order the utility to inspect
				its transmission and distribution lines and rights-of-way for potential power
				line natural hazards. The utility shall make such inspection upon a showing
				that potential power line natural hazards may exist.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0513 - Wetlands work

Current through June 24, 2024
Insofar as is practical, any electric transmission and
				  distribution line construction work in wetlands shall be scheduled and
				  completed at times when the wetlands are frozen in order to minimize damage or
				  disruption.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0601 - Standards for electric service reliability

Current through June 24, 2024
(1) The purpose of
				ss. PSC 113.0601 to is 113.0605 to establish standards and reporting
				requirements to provide consumers, the commission and electric utilities with a
				uniform method to monitor the reliability of electric service delivered in an
				electric utility's operating area. These rules adopt definitions and
				requirements for maintenance of interruption data, retention of records and
				report filing, in addition to those in the other sections of subch.
				IV.
(2) In general, utilities are
				expected to provide sufficient resources to assure reasonably adequate and
				reliable service to all of their customers under normal operating conditions.
				These standards establish the reliability of service on an annual basis under
				all operating conditions, including during major storms, major catastrophic
				events and police actions. A utility may supply supplemental reliability
				statistics excluding the aforementioned situations (in addition to the
				statistics with those events included) with a written justification for
				exclusion.
(3) The commission will
				use this information to measure and monitor overall reliability performance of
				individual utilities. The commission may review data by utility, trends of
				measures over time and comparison of measures between and among utilities of
				similar characteristics. Where necessary, the information may be used by the
				commission to take enforcement actions through other proceedings to maintain or
				improve reliability performance and to assure customers are receiving
				reasonably adequate service.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0603 - Recording standards

Current through June 24, 2024
(1) AGGREGATE SYSTEM RELIABILITY PERFORMANCE.
				Each electric utility with 100,000 customers or more shall keep a record of the
				necessary interruption data and calculate the SAIFI, SAIDI and CAIDI indices of
				its system and of each operating area, if applicable, at the end of each
				calendar year for the previous 12-month period.
(2) INDIVIDUAL CIRCUIT RELIABILITY
				PERFORMANCE. Each utility also shall, at the end of each calendar year,
				calculate the SAIFI, SAIDI and CAIDI indices for each circuit in each operating
				area. Each circuit in each operating area shall then be listed in order
				separately according to its SAIFI index, its SAIDI index and also its CAIDI
				index, beginning with the highest values for each index.
(3) Utilities shall maintain as much
				information as feasible on momentary outages. Each utility shall keep an annual
				count of recloser operations, or equivalent information through application of
				monitoring technology.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0604 - Annual report

Current through June 24, 2024
(1) Beginning on May 1, 2001 and by May 1 of
				every year thereafter, each electric utility with 100,000 customers or more,
				shall file with the commission a report summarizing various measures of
				reliability. The form of the report shall be subject to review and approval by
				the commission staff. Names and/or numbers used to identify operating areas or
				individual circuits may conform to the utility's practice, but should allow
				ready identification of the geographic location or the general area served.
				Electronic (computer) recording and reporting of the required data and
				information is encouraged. The report shall include at least the following
				information:
(2)
(a) An overall assessment of the reliability
				performance including the aggregate SAIFI, SAIDI and CAIDI indices by system
				and each operating area, as applicable.
(b) A list of the worst-performing circuits
				based on SAIFI, SAIDI and CAIDI indexes, for the calendar year. This section of
				the report shall describe the actions that the utility has taken or will take
				to remedy the conditions responsible for each listed circuit's unacceptable
				performance. The action(s) taken or planned should be briefly described. Target
				dates for corrective action(s) shall be included in the report. When the
				utility determines that actions on its part are unwarranted, its report shall
				provide adequate justification for such a conclusion.
(c) Utilities that use or prefer alternative
				criteria for measuring individual circuit performance to those described in s.
				PSC
				113.0603 and which are required by this section to
				submit an annual report of reliability data, shall submit their alternative
				listing of circuits along with the criteria used to rank circuit
				performance.
(d) A report on the
				accomplishment of the improvements proposed in prior reports for which
				completion has not been previously reported.
(e) A description of any new reliability or
				power quality programs and changes that are made to existing
				programs.
(f) A status report of
				any long range electric distribution plans.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0605 - Initial historical reliability performance report

Current through June 24, 2024
(1) Each electric
				utility with 100,000 customers or more that has historically used measures of
				system, operating area and circuit reliability performance, shall initially
				submit annual SAIFI, SAIDI and CAIDI data for the previous three years. Those
				utilities that have this data for some time period less than three years shall
				submit data for those years it is available.
(2) Those utilities whose historical
				reliability performance data is similar or related to those measures defined
				above, but differs due to how the parameters are defined or calculated, should
				submit the data it has and explain any material differences from the prescribed
				indices. After the effective date of this section, utilities shall modify their
				reliability performance measures to conform to those specified herein for
				purposes of consistent reporting of comparable data in the future.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0606 - Interruptions of service

Current through June 24, 2024
(1) Each utility
				shall keep a record of all interruptions to service affecting the entire
				distribution system of any single community or an important division of a
				community and include in such record the location, date and time of
				interruption, the duration, the approximate number of customers affected, the
				circuit or circuits involved and, when known, the cause of each
				interruption.
(2) When complete
				distribution systems or portions of communities have service furnished from
				unattended stations, these records shall be kept to the extent practicable. The
				record of unattended stations shall show interruptions which require attention
				to restore service, with the estimated time of interruption. Breaker or fuse
				operations affecting service should also be indicated even though duration of
				interruption may not be known.
(3)
				Each utility shall notify the commission of any event described in par. (a),
				(b), (c), (d) or (e) involving bulk power supply facilities (any generating
				unit or electric facilities operating at a nominal voltage of 69 kV or higher):
(a) Any interruption or loss of service to
				customers for 15 minutes or more to aggregate firm loads in excess of 200,000
				kW. Such notification shall be made by telephone as soon as practicable without
				unduly interfering with service restoration and, in any event, within one hour
				after beginning of the interruption. A confirming written report shall be
				submitted within 2 weeks.
(b) Any
				interruption or loss of service to customers for 15 minutes or more to
				aggregate firm loads exceeding the lesser of 100,000 kW or half of the current
				annual system peak load and not required to be reported under par. (a). Such
				notification shall be made by telephone no later than the beginning of the
				commission's next regular work day after the interruption occurred. A
				confirming written report shall be submitted within 2 weeks.
(c) Any decision to issue a public request
				for reduction in use of electricity. Notification of such decision shall be
				made by telephone at the time of issuing such request. A confirming written
				report shall be submitted within 2 weeks.
(d) Any action to reduce firm customer loads
				by reduction of voltage for reasons of maintaining adequacy of bulk electric
				power supply. Notification of such action shall be made by telephone at the
				time of taking such action. A confirming written report shall be submitted
				within 2 weeks.
(e) Any action to
				reduce firm customer loads by manual switching, operation of automatic load
				shedding devices, or any other means for reasons of maintaining adequacy of
				bulk electric power supply. Notification of such action shall be made by
				telephone at the time of taking such action.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0608 - Emergency response

Current through June 24, 2024
Each utility with 25,000 customers or more shall establish
				  procedures to record and monitor its response times for emergencies, such as
				  calls for assistance from police, fire, emergency medical services officials
				  and any calls or reports of wire contacts, dig-ins, wires down, utility
				  facilities on fire, unauthorized entry into utility facilities, unsecured
				  public access to energized equipment, or any similar activity on or near
				  utility facilities constituting a hazardous condition or an immediate threat or
				  danger to persons, customers' property, customers business operations or
				  general property. In general, the records of these calls should include the
				  date and time received; the identity (if known) of the caller; the identity of
				  the person receiving the call; the location and nature of the problem,
				  incident, or accident; the time the utility responder arrived at the location;
				  the total time to respond; and the final disposition or resolution of the
				  problem.
It is recognized that strict compliance with this rule may
					 be difficult during major system-wide or large area emergencies, for example,
					 major wind or ice storms where many outage reports may also involve reports of
					 "wires down." However, reasonable efforts should still be made to identify and
					 give priority response to calls for assistance from police and fire officials
					 who may be "first responders." This will allow these locations to be secured so
					 the police or fire units can be released to pursue other duties.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0609 - Customer satisfaction surveys

Current through June 24, 2024
(1) Using methods
				approved by the commission, each municipally owned electric public utility and
				each investor-owned utility with a customer count of 20,000 or less, as
				directed by the commission where there is cause to do so, and each
				investor-owned electric public utility with a customer count greater than
				20,000, on an annual basis, shall fund quantitative assessments, made by an
				independent entity, of the satisfaction of all customer classes with the
				services they have received from the utility. The results of these assessments
				shall be filed with the commission. The utility shall provide to the commission
				a detailed report of the information from any research it has conducted in the
				past year to help assess:
(a) The
				satisfaction of the utility's customers with the services they have received
				from the utility.
(b) The specific
				new services or alterations to existing services desired by
				customers.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0610 - Customers' complaints

Current through June 24, 2024
(1) Each utility
				shall investigate and keep a record of complaints received by it from its
				customers in regard to safety, service, or rates and the operation of its
				system with appropriate response times designated for critical safety and
				monetary loss situations. The record shall show the name and address of the
				complainant, the date and nature of the complaint, the priority assigned to the
				assistance and its disposition and the time and date thereof.
(2) Each utility also shall document all
				contacts and action relative to deferred payment agreements and
				disputes.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0612 - Employee safety

Current through June 24, 2024
Each public utility subject to the accident reporting
				  requirements of OSHA shall provide a safety performance report annually to the
				  commission at the same time it is submitted to OSHA. The report shall include
				  the OSHA Incidence Rate and Lost Time Rate. The report shall also include the
				  last 3 years' average for each of these rates.
Also see ch. PSC 104, Recording and Reporting Utility
					 Accidents.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0613 - Maps and diagrams

Current through June 24, 2024
Each utility shall have record systems (maps, records,
				  diagrams, drawings or computer display systems) showing the location of its
				  property, in sufficient detail so that the adequacy of service to existing
				  customers may be checked and facilities located.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0614 - Preservation of records

Current through June 24, 2024
A utility shall preserve the following records in a readable
				  format and keep them available for inspection by the commission for the periods
				  indicated. The list is not a complete list of all types of utility
				  records.
Description of Records
Period to be Retained
(1) Maps showing the location and physical
								characteristics of existing facilities
Perpetually
(2) Engineering records in connection with
								construction projects if construction of projects results wholly or in
								part
Until record is superseded or 6 years after plant
								is retired
Production Records:
(3) Station and system generation records
Permanently
(4) All other records taken in the plant
6 years
Operating Records:
(5) Load dispatcher data
6 years
(6) Interruption records
6 years
(7) Meter test records
Until the information in the meter test
Note that if meter test records are being used as
								meter history records under
								PSC 113.0919(2)
								(b), the meter test records must be preserved
								for the time period required for meter history records.
record is entered in the meter history record and
								the meter is tested again
(8) Meter history records
Life of meter plus 6 years
(9) Annual meter accuracy summary
6 years
(10) Voltmeter records
2 years or until replaced by more recent
								records
(11) All other records of operation
6 years
Equipment Records:
(12) Must be placed in mortality study before
								destroying
Life of equipment
Customers' Records:
(13) Inspection of customers' premises
6 years
(14) Customers' complaint record
6 years after complaint is resolved
(15) Meter reading records used for billing
6 years
(16) Billing record
6 years
(17) Customer deposits
6 years after refund
(18) Filed rates and rules
Permanently
See also Investigation to Consider Proposed Changes to
					 Records Retention Requirements for Electric, Gas and Water Utilities adopted by
					 the commission in docket 5-US-114, December 12, 2006, as amended March 19,
					 2009, for a more comprehensive listing of retention periods of specific
					 records.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VI - Safety and Service Standards › Section PSC 113.0615 - Inventory of conductors

Current through June 24, 2024
Each utility shall maintain an inventory of Copperweld
				  conductor, sizes 6A and smaller that is more than 50 years old (as of January
				  1, 1998). The inventory shall include the amount of such conductor by size and
				  age and its location as needed in the distribution system. Each utility shall
				  submit its inventory to the public service commission every four years until
				  all of this conductor is retired and removed from service.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VII - Voltage Bandwidth and Voltage Distortion Requirements › Section PSC 113.0701 - Definitions

Current through June 24, 2024
(1) "Flicker" or "voltage flicker" means a
				variation of input voltage sufficient in duration to allow visual observation
				of a change in electric light intensity.
(2) "Harmonic distortion" means the
				mathematical representation of the distortion of the pure sine waveform.
				Distortion of the pure sine waveform is typically caused by loads that draw
				current discontinuously or whose impedance varies during the cycle of the input
				ac voltage waveform.
(3) "Point of
				service" means the connection point between the customer electrical system and
				the utility electrical system.
(4)
				"Power quality" means the concept of powering and grounding sensitive
				electronic equipment in a manner that is suitable to the operation of that
				equipment.
(5) "Retail power
				service" means service furnished principally for electromotive or industrial
				purposes and may include service for lighting incidental thereto, as defined in
				the utility's rates and rules.
(6)
				"Sag" means an rms reduction in the ac voltage, at the power frequency, for
				durations from a half-cycle to a few seconds.
(7) "Swell" means an rms increase in the ac
				voltage, at the power frequency, for durations from a half-cycle to a few
				seconds.
(8) "Transient" means a
				subcycle disturbance in the ac waveform that is evidenced by a sharp but brief
				discontinuity of the wave form. A transient may be of either polarity and may
				be additive to or subtractive from the nominal waveform.
Note:
The definitions used in subsections (1),
				  (2), (4), (7), and (8) are based on the definitions in Authoritative Dictionary
				  of IEEE Standards Terms-7 th Ed.
(9) "Steady state voltage" means the rms
				voltage after all sags, swells and transients have decayed to a negligible
				value.
(10) "Service voltage" means
				the steady state voltage at the point of service.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VII - Voltage Bandwidth and Voltage Distortion Requirements › Section PSC 113.0702 - Standard and maintenance of a service voltage

Current through June 24, 2024
Each utility shall adopt standard nominal service voltages
				  for each of the several areas into which the distribution system or systems may
				  be divided and shall file with the commission a statement of the standard
				  voltages adopted. The service voltage shall be reasonably constant within the
				  following limits:
(1) For all retail
				service, except retail power service, the service voltage shall not vary by
				more than 5% above or below the standard voltage.
(2) For retail power service furnished to
				customers having demands of 500 kilowatts or less, the service voltage shall be
				no more than 5% above or 10% below the standard nominal voltage.
(3) For retail power service furnished to
				customers having demands of more than 500 kilowatts, the service voltage shall
				not vary by more than 10% above or 10% below the standard nominal
				voltage.
(4) For polyphase voltage
				unbalance issues, ANSI C.84.1-1989 Appendix D is the reference that will be
				followed. The utility and its customers may agree to not be constrained to the
				reference if it is economically beneficial to the customer.
(5) For service rendered to public utilities
				and others for resale the standard nominal voltage shall be as mutually agreed
				upon by the parties concerned. If no formal agreement exists, the standard
				nominal voltage shall vary by no more than 10% above or below the secondary
				nominal voltage.
(6) The variation
				in service voltage referred to in subs. (1) to (3) inclusive shall refer to a
				steady state voltage.
(7) Upon
				customer request, the utility shall investigate line voltage variations and
				disturbances, associated with voltage sags, swells and transients, at the point
				of service. Requests for tests may be limited in availability, number or
				frequency for the same customer at the same location where previous tests have
				indicated that the variations and disturbances are within acceptable industry
				limits. The utility may establish rules for certain customers to decrease the
				incidents of these variations and disturbances as seen by other
				customers.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VII - Voltage Bandwidth and Voltage Distortion Requirements › Section PSC 113.0703 - Variations of voltage

Current through June 24, 2024
(1) Service
				interruptions, or voltage sags, swells and transients caused by the action of
				the elements, temporary separation of parts of the system from the main system,
				infrequent or unavoidable fluctuations of short duration, equipment failure,
				normal system operations necessary operations to safeguard employees or the
				general public, or other causes beyond the control of the utility shall not be
				considered a violation of these rules.
Note:
Voltage fluctuations, transients, sags
				  and swells may affect the performance of certain types of equipment or
				  operations and should be considered by the customer. Customers having equipment
				  or operations that are sensitive to such voltage fluctuations, or that require
				  service other than that specified by these rules may find it necessary to
				  install, at their own expense, power conditioning equipment or other
				  modifications to protect, mitigate or otherwise provide the type of service
				  needed.
(2) In order to
				limit the impact of voltage variations, utilities may establish starting and
				operating criteria for equipment on customer premises. Customer loads shall be
				sized and operated in accordance with such criteria.
(3) If procedures for voltage reduction
				during emergency operating conditions have been filed with and accepted or
				approved by the commission, variations of voltage in excess of those specified
				in ss.
				PSC
				113.0702 and 113.0703, resulting from implementation
				in accordance with the specified procedures, shall not be considered a
				violation of these rules.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VII - Voltage Bandwidth and Voltage Distortion Requirements › Section PSC 113.0704 - Harmonics of 60 Hz voltage waves

Current through June 24, 2024
Utilities shall make reasonable efforts to investigate
				  equipment operating problems suspected to be associated with harmonic
				  distortion of the 60 Hz voltage sinewave at the point of service. When the
				  source of the harmonic distortion is determined to be equipment operated by a
				  specific customer, the utility shall notify the customer and it shall be the
				  customer's responsibility to correct the problem. When corrective action is
				  necessary, the guideline to be used is the 1992 IEEE Standard 519.
See s.
					 PSC
					 113.0201.
Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter VII - Voltage Bandwidth and Voltage Distortion Requirements › Section PSC 113.0705 - Power quality diagnostic services

Current through June 24, 2024
(1) Each utility
				shall own or otherwise arrange to have available when needed, suitable
				monitoring equipment for surveying its system and the electrical system of its
				customers at the point of service for power quality problems; such as harmonic
				distortion, voltage sags and swells, transients and flicker; that may adversely
				affect or interfere with the overall adequacy of service to its customers. If
				the source of the power quality problem is determined to be equipment operated
				by a specific customer, the utility shall notify the customer and it shall be
				the customer's responsibility to correct the problem. If the problem is caused
				by the utility delivery system operating outside the limits set forth in s.
				PSC
				113.0702 the responsible utility shall correct the
				problem.
(2) The utility and the
				affected and/or offending customer shall cooperate as necessary to promptly
				investigate, diagnose and resolve power quality complaints and problems. The
				utility shall share the results of its investigation with the affected and/or
				offending customer. If a utility offers power quality correction or mitigation
				services or equipment through a non-regulated affiliate or otherwise as a
				non-utility service, it may advise the customer of this option, but shall
				disclose the non-utility nature of this offering and that the customer is not
				obligated to take such services from the utility or its affiliate.