Washington Administrative Code › Title 246 - Health, Department of › FACILITY STANDARDS AND LICENSING › Chapter 246-335 - In-home services agencies › Part 2 - Requirements Specific to Home Care Agency Services › Section 246-335-435 - Bill of rights

Current through Register Vol. 24-14, July 15, 2024
A home care agency at the time of admission must provide
					 each client, designated family member, or legal representative with a written
					 bill of rights affirming each client's right to:
(1) Receive quality services from the home
				  care agency for services identified in the plan of care;
(2) Be cared for by appropriately trained or
				  credentialed personnel, contractors and volunteers with coordination of
				  services;
(3) A statement advising
				  of the right to ongoing participation in the development of the plan of
				  care;
(4) A statement advising of
				  the right to have access to the department's listing of licensed home care
				  agencies and to select any licensee to provide care, subject to the
				  individual's reimbursement mechanism or other relevant contractual
				  obligations;
(5) A listing of the
				  total services offered by the home care agency and those being provided to the
				  client;
(6) Refuse specific
				  services;
(7) The name of the
				  individual within the home care agency responsible for supervising the client's
				  care and the manner in which that individual may be contacted;
(8) Be treated with courtesy, respect, and
				  privacy;
(9) Be free from verbal,
				  mental, sexual, and physical abuse, neglect, exploitation, and
				  discrimination;
(10) Have property
				  treated with respect;
(11) Privacy
				  and confidentiality of personal information and health care related
				  records;
(12) Be informed of what
				  the home care agency charges for services, to what extent payment may be
				  expected from care insurance, public programs, or other sources, and what
				  charges the client may be responsible for paying;
(13) A fully itemized billing statement upon
				  request, including the date of each service and the charge. Agencies providing
				  services through a managed care plan are not required to provide itemized
				  billing statements;
(14) Be
				  informed about advanced directives and POLST, and the agency's scope of
				  responsibility;
(15) Be informed of
				  the agency's policies and procedures regarding the circumstances that may cause
				  the agency to discharge a client;
(16) Be informed of the agency's policies and
				  procedures for providing back-up care when services cannot be provided as
				  scheduled;
(17) A description of
				  the agency's process for clients and family to submit complaints to the home
				  care agency about the services and care they are receiving and to have those
				  complaints addressed without retaliation;
(18) Be informed of the department's
				  complaint hotline number to report complaints about the licensed agency or
				  credentialed health care professionals; and
(19) Be informed of the DSHS end harm hotline
				  number to report suspected abuse of children or vulnerable adults.
(20) The home care agency must ensure that
				  the client rights under this section are implemented and updated as
				  appropriate.