Wisconsin Administrative Code › Department of Natural Resources › NR 800 - Environmental Protection - Water Supply › Chapter NR 809 - Safe Drinking Water › Subchapter V - Reporting, Consumer Confidence Reports and Record Keeping › Section NR 809.837 - Consumer confidence report delivery and recordkeeping

Current through June 24, 2024
(1) GENERAL
				  DELIVERY REQUIREMENTS. Except as provided in sub. (7), water suppliers for each
				  community water system shall mail or otherwise directly deliver one copy of the
				  report to each customer. Electronic delivery of the report is allowed if the
				  water supplier of a community water system uses paper or electronic
				  communication containing uniform resource locator (URL) information providing a
				  direct link to the report and if the communication prominently displays the URL
				  and a notice explaining the nature of the link. The electronic link shall take
				  the customer to the entire report without directing the customer to another
				  internet page.
(2) DELIVERY TO
				  CONSUMERS THAT ARE NOT BILLED. The water supplier shall make a good faith
				  effort to reach consumers who do not get water bills, using means recommended
				  by the department. EPA expects that an adequate good faith effort will be
				  tailored to the consumers who are served by the public water system but are not
				  bill-paying customers, such as renters or workers. A good faith effort to reach
				  consumers would include a mix of methods appropriate to the particular public
				  water system such as: Posting the reports on the Internet; mailing to postal
				  patrons in metropolitan areas; advertising the availability of the report in
				  the news media; publication in a local newspaper; posting in public places such
				  as cafeterias or lunch rooms of public buildings; delivery of multiple copies
				  for distribution by single-biller customers such as apartment buildings or
				  large private employers; delivery to community organizations.
(3) DELIVERY TO THE DEPARTMENT. No later than
				  the date the public water system is required to distribute the report to its
				  customers, the water supplier for each community water system shall also mail a
				  copy of the report to the department, along with a certification that the
				  report has been distributed to customers, and that the information is correct
				  and consistent with the compliance monitoring data previously submitted to the
				  department.
(4) DELIVERY TO OTHER
				  AGENCIES. No later than the date the public water system is required to
				  distribute the report to its customers, the water supplier for each community
				  water system shall deliver the report to any other agency or clearinghouse
				  identified by the department.
(5)
				  REPORT AVAILABILITY. The water supplier for each community water system shall
				  make its reports available to the public upon request.
(6) INTERNET POSTING. The water supplier for
				  each community water system serving 100,000 or more persons shall post its
				  current year's report to a publicly accessible site on the Internet.
(7) GOVERNOR'S WAIVER OF REPORT DELIVERY. The
				  Governor of Wisconsin or the governor's designee may waive the requirement of
				  sub. (1) for community water systems serving fewer than 10,000 persons.
(a) The water supplier for a public water
				  system that has received a waiver under this subsection shall do all of the
				  following:
1. Publish the reports in one or
				  more local newspapers serving the area in which the public water system is
				  located.
2. Inform the customers
				  that the reports will not be mailed, either in the newspapers in which the
				  reports are published or by other means approved by the department.
3. Make the reports available to the public
				  upon request.