Washington Administrative Code › Title 388 - Social and Health Services, Department of › ASSISTANCE PROGRAMS › Chapter 388-412 - Benefit issuances › Section 388-412-0040 - Can I get my benefits replaced?

Current through Register Vol. 24-14, July 15, 2024
Under certain conditions, we may replace your
				  benefits.
(1) You may get either your
				EBT cash or food assistance, or both replaced if:
(a) We make a mistake that causes you to lose
				benefits;
(b) The EBT card mailed
				to you is stolen from the mail, you never had the ability to use the benefits,
				and you lost benefits;
(c) You left
				a drug or alcohol treatment facility on or before the 15th of the month and the
				facility does not have enough food assistance benefits in their EBT account for
				one-half of the allotment that they owe you;
(d) Your EBT benefits that were recently
				deposited into an inactive EBT account were canceled by mistake; or
(e) The food that your household purchased
				with food assistance benefits was destroyed in a household disaster or
				misfortune; and
(i) You reported the loss to
				the department within 10 days from the date of the loss; and
(ii) You submitted a signed statement
				attesting to the household's loss within 10 days from the date the loss was
				reported.
(iii) We replace the
				amount of your loss up to a one-month benefit amount.
(iv) There is no limit to the number of
				replacements for food destroyed in a household misfortune.
(f) Your food benefits were stolen, despite
				your EBT card being in your possession, via card skimming, cloning, or other
				similar fraudulent method between October 1, 2022, and September 30, 2024; and
(i) The head of household of your assistance
				unit submitted a completed and signed claim within 30 days of discovering the
				loss; and
(ii) You have not already
				received two food replacements in the current federal fiscal year.
(iii) We replace the amount of your loss or
				the amount of twice your food assistance allotment that was issued immediately
				prior to the date of the theft, whichever is less.
(iv) Retroactive claims for food assistance
				stolen between October 1, 2022, and August 22, 2023, must be reported no later
				than October 22, 2023.
(v)
				Replacement of benefits stolen via card skimming, cloning, or other similar
				method is contingent upon federal approval.
(g) Your cash benefits were stolen, despite
				your EBT card being in your possession, via card skimming, cloning, or other
				similar fraudulent method on or after July 1, 2024; and
(i) The head of household of your assistance
				unit submitted a completed and signed claim within 30 days of discovering the
				loss; and
(ii) You have not already
				received two cash replacements in the current federal fiscal year;
				and
(iii) You received cash
				benefits through one of these programs: temporary assistance for needy families
				(TANF), state family assistance (SFA), pregnant women assistance (PWA), refugee
				cash assistance (RCA), or aged, blind, or disabled (ABD) cash
				assistance.
(iv) We replace the
				amount of your loss or the amount of twice your cash assistance allotment that
				was issued immediately prior to the date of the theft, whichever is
				less.
(v) Replacement of cash
				benefits stolen via card skimming, cloning, or other similar method will end on
				September 30, 2024, or on the date that the federal government ends the
				requirement that food benefits must be replaced, whichever is later.
(vi) Replacement of cash benefits stolen via
				card skimming, cloning, or other similar method will end if state funds
				appropriated for this purpose are exhausted.