Wisconsin Administrative Code › Public Service Commission › Chapter PSC 134 - Standards For Gas Service › Section PSC 134.051 - Application for residential service

Current through June 24, 2024
(1) For purposes of
			 this section, "written" or "in writing" means legibly printed on paper or, with
			 the intended recipient's permission, legibly printed in an electronic form that
			 the recipient can electronically store and retrieve for future
			 reference.
(2)
(a) A residential user of gas service shall
			 apply for service.
(b) A utility
			 may require a verbal or written application for residential service. The
			 utility shall establish a written policy for when a written application is
			 required. A utility may accept an application for service from a person other
			 than the user or potential user of service.
(c)
1.
			 Except as provided in par. (d) and sub. (3), a utility may only require that an
			 applicant provide the following information in an application:
a. Legal name and birthdate of the user of
			 service and the person responsible for bill payment, if different than the
			 user.
b. If the user of service has
			 telephone service, the telephone number of the user of service. If the person
			 responsible for bill payment is different than the user and the person
			 responsible for bill payment has telephone service, the utility may also
			 require the telephone number of the person responsible for bill payment. Lack
			 of telephone service is not grounds for service refusal.
c. Address where service is to be
			 provided.
d. Mailing address if
			 different from service address.
e.
			 Date requested for service to begin.
f. The most recent previous address of the
			 person responsible for bill payment.
g. Initial identification data under subd.
			 2.
2. A utility shall
			 accept any of the following items as adequate initial identification data,
			 although it may accept other forms of identification:
a. Driver's license number.
b. State identification card
			 number.
c. Passport
			 number.
d. Social security number
			 or the last 4 digits of the social security number.
3. If a utility requests the initial
			 identification data under subd. 2., it shall inform the applicant of all
			 acceptable forms of initial identification data and allow the applicant to
			 choose which the applicant wishes to provide.
(d) If a utility determines that an
			 applicant's response under par. (c) 1. a. to f. indicates that additional
			 information is necessary to further evaluate the applicant's credit history or
			 identity, the utility may require the applicant's addresses for the past 6
			 years as part of its application for service. Each utility shall establish a
			 written policy for requesting the application information under this paragraph.
Note:
Also see s.
				PSC
				134.061, which allows a request for a deposit if an
				applicant has an outstanding account balance that accrued within the last 6
				years.
(e) A utility may
			 request information other than that listed in pars. (c) and (d), but before
			 requesting it the utility shall inform the applicant that providing that
			 information is optional.
(f) A
			 utility may refuse or disconnect service for failure to provide any information
			 specified in par. (c) 1. a., c., e., and f. or par. (d).
Note:
See sub. (3) (a) about what can be
				required if an applicant refuses to provide the initial identification data
				under s. PSC 134.051(2) (c) 1. g.