Wisconsin Administrative Code › Public Service Commission › Chapter PSC 113 - Service Rules For Electrical Utilities › Subchapter V - Customer Service and Protection › Section PSC 113.0501 - Information available to customers

Current through June 24, 2024
(1) Each utility
				shall have available in its offices where payments are received and at area
				libraries, copies of its rates and rules applicable to the locality. The rates
				and rules shall be available for customer inspection by electronic, written or
				telephonic means and reasonable notice as to their availability shall be
				provided to customers.
(2) Each
				electric utility, for every municipality in which it serves shall provide in
				the respective telephone directories a telephone listing by which the utility
				can be notified during a 24-hour day of any utility service deficiency or
				emergency which may exist.
(3)
				Where a second language is common in a particular area served by the utility
				and so identified by the commission, all rules pertaining to billing and credit
				shall be available upon customer request, for distribution in English and that
				second language in every business office of the utility in that area accessible
				to the public and where customer payments are received.
(4) Each utility shall provide written notice
				to its residential customers annually and a written notice to all new
				residential customers, at a minimum, of the rules on deposits, payment options
				including deferred payment agreements and budget billing, disconnection and
				dispute procedures; of the availability of information on energy conservation
				practices, of the availability of a clear, concise record of the customer's
				actual electric consumption (or actual degree-day adjusted electric
				consumption) for each billing period during the prior 12 months or the actual
				number of months that the customer has lived at that location if less than 12
				months and of the availability of agencies or programs which may provide
				financial aid assistance or counseling; and contain a reply procedure to allow
				customers an opportunity to advise the utility of any special circumstances,
				such as the presence of infants or elderly persons or the use of human
				life-sustaining equipment and to advise the utility to contact a specific third
				party agency or individual prior to any disconnection action being
				taken.
(5) A utility shall provide
				on request to current or prospective customers, tenants or property owners
				residential energy consumption information. This information shall include
				either the average consumption for the prior 12-month period or figures
				reflecting the highest and lowest consumption amounts for the previous 12
				months. Provision of this information is neither a breach of customer
				confidentiality nor a guarantee or contract by the utility as to future
				consumption levels for the premises in question. The requestor shall be
				entitled to one such statement at a charge not in excess of $1 once every 12
				months. Additional statements shall be furnished if the customer pays the
				utility's reasonable costs of preparing and furnishing the statement.