reglab/statecodes huggingface dataset:
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part III - PAYMENTS AND DISPUTES › Section 480-120-165 - Customer complaints

Current through Register Vol. 24-14, July 15, 2024
(1) Each
				company must have adequate personnel available during regular business days to
				address customer complaints.
(2)
				When a company receives an oral or written complaint from an applicant or
				customer regarding its service or regarding another company's service for which
				it provides billing, collection, or responses to inquiries, the company must
				acknowledge the complaint as follows:
(a)
				Provide the name of the company's contact to the complainant;
(b) Investigate the complaint
				promptly;
(c) Report the results of
				the investigation to the complainant;
(d) Take corrective action, if warranted, as
				soon as appropriate under the circumstances;
(e) Inform the complainant that the decision
				may be appealed to a supervisor at the company; and
(f) Inform the complainant, if still
				dissatisfied after speaking to a supervisor, of the right to file a complaint
				with the commission and provide the commission address and toll-free telephone
				number.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part III - PAYMENTS AND DISPUTES › Section 480-120-166 - Commission-referred complaints

Current through Register Vol. 24-14, July 15, 2024
(1) Each
				company must keep a record of all complaints concerning service or rates for at
				least two years and, on request, make them readily available for commission
				review. The records must contain complainant's name and address, date and the
				nature of the complaint, action taken, and final result.
(2) Each company must have personnel
				available during regular business days to respond to commission
				staff.
(3) Applicants, customers,
				or their authorized representatives, may file with the commission an informal
				complaint as described in WAC
				480-07-910 (Informal complaints)
				or a formal complaint against a company when there are alleged violations of
				statutes, administrative rules, or tariffs as provided by WAC
				480-07-370 (Pleadings --
				General).
(4) When the commission
				staff refers an informal complaint to a company, the company must:
(a) Stop any pending action involving the
				issues raised in the complaint provided any amounts not in dispute are paid
				when due (e.g., if the complaint involves a disconnect threat or collection
				action, the disconnect or collection must be stopped);
(b) Thoroughly investigate all issues raised
				in the complaint and provide a complete report of the results of its
				investigation to the commission, including, if applicable, information that
				demonstrates that the company's action was in compliance with commission rules;
				and
(c) Take corrective action, if
				warranted, as soon as appropriate under the circumstances.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part III - PAYMENTS AND DISPUTES › Section 480-120-167 - Company responsibility

Current through Register Vol. 24-14, July 15, 2024
When a customer informs the commission that the customer has
				  identified a problem with service or billing or other matters and the customer
				  has been told by two or more companies that the problem is not the responding
				  company's responsibility but another company's responsibility, commission staff
				  will inform the companies.
Once the commission has contacted the companies, the
				  companies must confer with each other within three business days and determine
				  which company will take the lead responsibility to resolve the customer's
				  problem. The company accepting lead responsibility must contact the commission
				  and begin resolution of the problem on the first business day following the
				  three business days allotted by this subsection for a conference between the
				  companies.
Companies must confer, allocate responsibility between the
				  companies, and the company with lead responsibility must contact the
				  commission, as required by this section. After conferring, if the companies
				  cannot resolve the matter and neither one will accept the lead, each company
				  must contact the commission and report the status of the dispute within five
				  days of the date commission staff contacted the companies. The report must
				  contain detailed explanations of the company's position.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-167, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part IV - DISCONTINUING AND RESTORING SERVICE › Section 480-120-171 - Discontinuing service - Customer requested

Current through Register Vol. 24-14, July 15, 2024
(1) This section applies to residential,
				business, and resale services discontinued at the customer's request. The
				customer must notify the company of the date the customer wishes to discontinue
				service. If the customer moves from the service address and fails to request
				discontinuation of service, the customer must pay for service taken at the
				service address until the company can confirm that the customer has vacated the
				premises or a new party has taken responsibility for the service.
(2) A company must stop a customer's monthly
				recurring or minimum charges effective on the requested discontinuation date.
				The customer may be held responsible for use charges incurred after the
				requested discontinuation date when the company can prove that the calls were
				made or authorized by the customer of record. This section does not preclude a
				company from collecting minimum service commitment penalties when a customer
				disconnects service prior to fulfilling the tariff or contract
				commitment.
(3) The company must
				discontinue service as follows:
(a) For
				services that do not require a field visit, the company must discontinue
				service not later than one business day from the date requested by the
				customer; and
(b) For services that
				require a premises visit to complete the request, the company must disconnect
				service no later than two business days from the date requested by the
				customer.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part IV - DISCONTINUING AND RESTORING SERVICE › Section 480-120-172 - Discontinuing service - Company initiated

Current through Register Vol. 24-14, July 15, 2024
(1) A company may discontinue service without
				notice or without further notice when after conducting a thorough
				investigation, it finds the customer has used deceptive means to initiate or
				continue service including, but not limited to:
(a) Tampering with the company's
				property;
(b) Using service through
				an illegal connection; or
(c)
				Unlawfully using service or using service for unlawful purposes.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part IV - DISCONTINUING AND RESTORING SERVICE › Section 480-120-173 - Restoring service after discontinuation

Current through Register Vol. 24-14, July 15, 2024
(1) A company must restore a discontinued
				service when:
(a) The causes of
				discontinuation not related to a delinquent balance have been removed or
				corrected. In the case of deceptive means, as described in WAC
				480-120-172(1),
				this means the customer has corrected the deception and has paid the estimated
				amount of service that was taken through deceptive means, all costs resulting
				from the deception, any applicable deposit, and any delinquent balance owed to
				the company by that customer for the same class of service. A company may
				require a deposit from a customer that has obtained service deceptively as
				described in WAC
				480-120-172(1).
				A company is not required to allow six-month arrangements on a delinquent
				balance as provided for in WAC
				480-120-174(1) 
				when it can demonstrate that a customer obtained service through deceptive
				means in order to avoid payment of a delinquent amount owed to that
				company;
(b) Payment or
				satisfactory arrangements for payment of all proper charges due from the
				applicant, including any proper deposit and reconnection fee, have been made as
				provided in WAC
				480-120-122 (Establishing credit
				-- Residential services) and 480-120-174 (Payment arrangements); or
(c) The commission staff directs restoration
				pending resolution of any dispute between the company and the applicant or
				customer over the propriety of discontinuation.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part IV - DISCONTINUING AND RESTORING SERVICE › Section 480-120-174 - Payment arrangements

Current through Register Vol. 24-14, July 15, 2024
(1)
General
. Applicants or customers, excluding telecommunications
				companies as defined in
				RCW
				80.04.010, are entitled to, and a company
				must allow, an initial use, and then, once every five years dating from the
				customer's most recent use of the option, an option to pay a prior obligation
				over not less than a six-month period. The company must restore service upon
				payment of the first installment if an applicant is entitled to the payment
				arrangement provided for in this section and, if applicable, the first
				installment of a deposit is paid as provided for in WAC
				480-120-122 (Establishing credit
				Residential services).
(2)
Restoring service based on federal enhanced tribal lifeline program
				eligibility
. Local exchange companies (LECs) must restore service for
				any customer who has had basic service discontinued for nonpayment under WAC
				480-120-172 (Discontinuing
				serviceCompany initiated) if the customer was not a participant in the federal
				enhanced tribal lifeline program at the time service was discontinued and if
				the customer is eligible to participate in the federal enhanced tribal lifeline
				program at the time the restoration of service is requested. To have service
				restored under this subsection, a customer must establish eligibility for the
				federal enhanced tribal lifeline program, agree to continuing participation in
				the federal enhanced tribal lifeline program, and agree to toll restriction, or
				ancillary service restriction, or both, if the company requires it, until the
				unpaid amounts are paid. Companies must not charge for toll restriction when
				restoring service under this section.
In the event a customer receiving service under this
				  subsection fails to make a timely payment for either monthly basic service or
				  for unpaid basic service or ancillary service, the company may discontinue
				  service pursuant to WAC
				  480-120-172.
(3) Nothing in this rule precludes the
				company from entering into separate payment arrangements with any customer for
				unpaid toll charges or over a longer period than described in this rule as long
				as both the company and the customer agree to the payment arrangement. Longer
				payment arrangements as described in this subsection satisfy the requirements
				in subsection (1) or (2) of this section.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 05-03-031 (Docket No.
					 UT 040015, General Order No. R-516), § 480-120-174, filed 1/10/05,
					 effective 2/10/05; 03-01-065 (Docket No. UT-990146, General Order No. R-507),
					 § 480-120-174, filed 12/12/02, effective
					 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part V - POSTING AND PUBLICATION NOTICE › Section 480-120-193 - Posting of tariffs for public inspection and review

Current through Register Vol. 24-14, July 15, 2024
Each company offering intrastate telecommunications service
				  under tariff must make available for public inspection and review all tariffs
				  governing its provision of service, as required by
				  RCW
				  80.36.100. To comply with this requirement, a
				  company must fulfill the provisions of either subsection (1) or (2) of this
				  section.
(1)
Web, telephone, and
				mail access.
The company must:
(a)
				Maintain a complete copy of its tariff or tariffs and all proposed tariff
				changes on an Internet web site accessible to the public using generally
				available browser software;
(b)
				Provide a toll-free telephone number by which customers and applicants can
				obtain assistance during normal business hours from a company agent qualified
				to assist the customer in locating, interpreting, and applying tariff
				provisions;
(c) Upon written or
				oral request by any customer or applicant, deliver at no charge a copy of any
				current, proposed or most recently canceled tariff page that relates to the
				customer's or applicant's service; and
(d) Include on each customer bill and notice
				the address of the tariff web site and the toll-free telephone
				number.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part V - POSTING AND PUBLICATION NOTICE › Section 480-120-194 - Publication of proposed tariff changes to increase charges or restrict access to services

Current through Register Vol. 24-14, July 15, 2024
Each company offering intrastate telecommunications service
				  under tariff must publish all proposed changes to its tariff for at least
				  thirty days, as required by
				  RCW
				  80.36.110. For any proposed tariff change
				  that would increase recurring or per-occurrence charges or restrict access to
				  services (e.g., discontinue a service, or limit access to service by imposing a
				  new usage level on existing services), a company must fulfill the requirements
				  of subsection (1), (2), or (3) of this section. For any other proposed tariffs,
				  the company must fulfill the requirements of WAC
				  480-120-195. The company will not
				  be required to accomplish publication under this section if it has agreed to
				  suspend its tariff filing and to provide notice as provided under WAC
				  480-120-197.
(1)
Thirty-day notice to individual
				customers.
To comply under this method, the company must, at least
				thirty days before the stated effective date of the proposed change, mail the
				posting to each customer that would be affected by the proposed change. The
				posting must include the information listed in subsection (4) of this
				section.
(2)
Published
				notice.
To comply under this method, the company must, at least thirty
				days before the stated effective date of the proposed change, publish notice of
				the proposed change within the geographical areas where it offers service. To
				meet minimum publication requirements, a company must:
(a) Distribute copies of the published notice
				to community agencies and organizations in the geographic area where the
				company offers service for posting and publication by the agency or
				organization. The company must include in its distribution list any agency or
				organization that requests these notices;
(b) Cause to be printed in large print, as a
				paid advertisement, a complete copy of the published notice in the daily
				newspaper of general circulation with the greatest number of subscribers in
				each geographic area or each of the areas affected by the proposed
				tariff;
(c) Provide to the news
				editor of every newspaper, television station, and radio station, in the
				geographic area within which it offers service a news release or public service
				announcement summarizing the published notice. The release or announcement must
				include a toll-free number that customers can use to obtain more information
				from the company. The commission will maintain a list of area newspapers,
				television and radio stations and will provide it on request to any company;
				and
(d) Post a complete copy of the
				published notice on an Internet web site accessible to the public using
				generally available browser software.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part V - POSTING AND PUBLICATION NOTICE › Section 480-120-195 - Notice of tariff changes other than increases in recurring charges and restrictions in access to services

Current through Register Vol. 24-14, July 15, 2024
(1)
				This section applies to tariff changes for other than those that are subject to
				WAC 480-120-194.
(2) A company that files a tariff change to
				increase any charge that a customer may incur without being quoted a rate or
				price (e.g., late payment fees, insufficient fund charges, or a one-time
				charge) must provide notice to each affected customer on or with the first bill
				after the change becomes effective.
(a) At a
				minimum, the notice must include the effective date, a clear description of
				changes to rates or services and a company contact number where customers may
				seek additional information.
(b)
				Methods of notice permitted include a bill insert, bill message, printing on
				the billing envelope, a separate mailing to all affected customers or, if the
				company has the capability and the customer has authorized, by
				e-mail.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part V - POSTING AND PUBLICATION NOTICE › Section 480-120-197 - Adjudicative proceedings where public testimony will be taken

Current through Register Vol. 24-14, July 15, 2024
(1) For adjudicated
				proceedings, when scheduling a hearing to take testimony from the public, the
				timing, location, and amount of notice to the public or to customers will be
				addressed in the prehearing conference order.
(2) The notice must include all information
				contained in WAC
				480-120-194(4),
				except the public involvement information in WAC
				480-120-194(4)(j).
				A company must include either of the following public involvement language:
(a) Commission-suggested language that is
				available from the commission's designated public affairs officer; or
(b) Company-developed language that must
				include the commission's mailing address, toll-free number, docket number, and
				a brief explanation:
(i) How to participate
				in the commission's process by mailing or faxing a letter, or submitting an
				e-mail;
(ii) How to contact the
				commission for process questions; and
(iii) The date, time and location of the
				public hearing.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part V - POSTING AND PUBLICATION NOTICE › Section 480-120-198 - Notice verification and assistance

Current through Register Vol. 24-14, July 15, 2024
(1) Within ten days of making a filing
				requiring posting, publication, or customer notice under WAC
				480-120-194,
				480-120-195, or
				480-120-197, but no sooner than
				when the tariff is filed with the commission, a company must file a statement
				with the commission's records center that the required notice has been posted,
				published, and/or mailed. The declaration must include:
(a) The methods used to post, publish, and/or
				give notice to customers;
(b) When
				and how the notice was posted, published, and/or issued to customers;
(c) How many customers are affected;
				and
(d) A copy of the
				notice.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part V - POSTING AND PUBLICATION NOTICE › Section 480-120-199 - Other customer notice

Current through Register Vol. 24-14, July 15, 2024
The commission may require notice to customers of tariff
				  changes other than those described in these rules when the commission
				  determines that additional customer education is needed.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.180. 02-11-081 (Docket No.
					 U-991301, General Order No. R-498), § 480-120-199, filed 5/14/02,
					 effective 6/17/02.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VI - CUSTOMER INFORMATION › Section 480-120-202 - Customer proprietary network information

Current through Register Vol. 24-14, July 15, 2024
(1) The commission adopts by reference the
				Federal Communications Commission's rules codified at sections 64.2003 through
				64.2009 of
				Title
				47 of the Code of Federal
				Regulations (47 C.F.R. §§ 64.2003 through 64.2009 ), concerning
				protection of Customer Proprietary Network Information, for application to all
				telecommunications carriers providing wireline, intrastate telecommunications
				service in Washington. The effective date for these sections is stated in WAC
				480-120-999 (Adoption by
				reference).
(2) Telecommunications
				carriers providing wireline, intrastate telecommunications service in
				Washington shall provide the commission with the same notice that carriers are
				required to provide the Federal Communications Commission under 47 C.F.R.
				§ 64.2009(f).
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 05-03-031 (Docket No.
					 UT 040015, General Order No. R-516), § 480-120-202, filed 1/10/05,
					 effective 2/10/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VI - CUSTOMER INFORMATION › Section 480-120-217 - Using privacy listings for telephone solicitation

Current through Register Vol. 24-14, July 15, 2024
(1) A local exchange company may not make
				telephone solicitation or telemarketing calls using its list of customers with
				nonpublished or unlisted numbers unless it has notified each such customer at
				least once in the past year that the company makes such calls to its customers
				with nonpublished or unlisted numbers and that the customer has a right to
				direct that the company make no such calls.
(2) When the company provides the notice
				required in subsection (1) of this section in writing, the notice must include
				a toll-free number and an electronic mail address the customer may use to state
				that solicitation should not be made.
(3) When the company provides the notice in
				subsection (1) of this section by phone call, the customer must be informed
				that inclusion in a solicitation list may be declined and if declined, the
				company must not make any additional solicitation.
(4) If a company uses or provides subscriber
				list information for purposes other than directory publishing or compliance
				with 47 U.S.C. Sec. 251 (b)(3), it must exclude from use or disclosure the
				subscriber list information of any customer who subscribes to a privacy
				listing, including a non-published or unlisted number, or who directs the
				company to exclude subscriber list information relating to his or her
				service.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 02-23-004 (General
					 Order No. R-505, Docket No. UT-990146), § 480-120-217, filed 11/7/02,
					 effective 1/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VI - CUSTOMER INFORMATION › Section 480-120-218 - Using subscriber list information for purposes other than directory publishing (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 02-23-004 (General
					 Order No. R-505, Docket No. UT-990146), § 480-120-218, filed 11/7/02,
					 effective 1/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VI - CUSTOMER INFORMATION › Section 480-120-219 - Severability (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 02-23-004 (General
					 Order No. R-505, Docket No. UT-990146), § 480-120-219, filed 11/7/02,
					 effective 1/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-251 - Directory listings

Current through Register Vol. 24-14, July 15, 2024
(1) Basic local
				exchange service includes access to directory listings comprised of the name,
				address, and primary telephone number for each customer that the local exchange
				company (LEC) serves in a local calling area unless the customer requests to
				exclude some or all of this information from the LEC's directory
				listings.
(2) A LEC must ensure
				that its basic local exchange service customers have access to directory
				listings for the customers' local calling area by making those listings
				available electronically via a document, data base, or link on the LEC's web
				site. The LEC also must distribute or arrange to distribute printed directory
				listings to all of the LEC's customers who request a printed directory. A LEC
				is not otherwise required to distribute a printed directory.
(3) If the LEC distributes or arranges for a
				third-party to distribute printed directory listings to the LEC's customers who
				have not requested a printed directory, the LEC must not distribute or arrange
				to distribute printed directory listings to any customer who requests not to
				receive a printed directory.
(4) A
				LEC must establish or arrange for reasonable means for its customers to request
				to exclude some or all of their information from the LEC's directory listings
				and to request to receive, or not to receive, a printed directory.
(5) The directory listings must be updated no
				less frequently than every fifteen months.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 13-09-051 (Docket
					 UT-120451, General Order R-570), § 480-120-251, filed 4/16/13, effective
					 5/17/13; 03-01-065 (Docket No. UT-990146, General Order No. R-507), §
					 480-120-251, filed 12/12/02, effective
					 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-252 - Intercept services (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-252, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-253 - Automatic dialing-announcing device (ADAD)

Current through Register Vol. 24-14, July 15, 2024
(1) An automatic dialing and announcing
				device (ADAD) is a device that automatically dials telephone numbers and plays
				a recorded message once a connection is made.
(2) "Commercial solicitation" means an
				unsolicited initiation of a telephone conversation for the purpose of
				encouraging a person to purchase property, goods, or services.
(3) This rule regulates the use of ADADs for
				purposes other than commercial solicitation.
				RCW
				80.36.400 prohibits the use of an ADAD for
				purposes of commercial solicitation intended to be received by telephone
				customers within the state.
(4)
				This rule does not apply to the use of ADADs by government agencies to deliver
				messages in emergency situations.
(5) Except for emergency notification as
				provided for in subsection (6) of this section, an ADAD may be used for calls
				to telephone customers within the state only if:
(a) The recorded message states the nature of
				the call, identifies the individual, business, group, or organization for whom
				the call is being made, and telephone number to which a return call can be
				placed;
(b) The ADAD automatically
				disconnects the telephone connection within two seconds after the called party
				hangs up the receiver; and
(c) The
				ADAD does not dial designated public service emergency telephone numbers as
				listed in published telephone directories, or any telephone number before 8:00
				a.m. or after 9:00 p.m.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-254 - Telephone solicitation

Current through Register Vol. 24-14, July 15, 2024
(1) Local
				exchange companies (LECs) must notify customers of their rights under
				RCW
				80.36.390 with respect to telephone
				solicitation.
(2) For purposes of
				this section, "telephone solicitation" means the unsolicited initiation of a
				telephone call by a commercial or nonprofit company to a residential customer
				for the purpose of encouraging that person to purchase property, goods, or
				services or soliciting donations of money, property, goods, or services.
				"Telephone solicitation" does not include:
(a)
				Calls made in response to a request or inquiry by the called party. This
				includes calls regarding an item that has been purchased by the called party
				from the company or organization during a period not longer than twelve months
				prior to the telephone contact;
(b)
				Calls made by a not-for-profit organization to its own list of bona fide or
				active members of the organization;
(c) Calls limited to polling or soliciting
				the expression of ideas, opinions, or votes; or
(d) Business-to-business contacts.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-255 - Information delivery services

Current through Register Vol. 24-14, July 15, 2024
(1) For
				purposes of this section:
"Information-delivery services" means telephone recorded
				  messages, interactive programs, or other information services that are provided
				  for a charge to a caller through an exclusive telephone number prefix.
"Information provider" means the persons or corporations that
				  provide the information, prerecorded message, or interactive program for the
				  information-delivery service.
"Interactive program" means a program that allows a caller,
				  once connected to the information provider's announcement machine, to access
				  additional information by using the caller's telephone.
(2) Local exchange companies (LECs) offering
				access to information-delivery services must provide each residential customer
				the opportunity to block access to all information delivery services offered by
				that company.
(3) The LEC must
				inform residential customers of the blocking service through a bill insert and
				publication of a notice in a conspicuous location on the company's web site or
				in the consumer information pages of the local white pages telephone directory.
				The LEC must include in the notice and bill insert the residential customers'
				rights under the law to request blocking a statement that these services often
				are called "900" numbers, and the telephone number to call to request blocking.
(4) Any company that provides
				billing, customer service, or collection services for an information provider
				must require, as a part of its contract for that service, that the information
				provider include in any advertising or promotion a prominent statement of the
				cost to the customer of the information service.
Statutory Authority:
					 RCW
					 80.36.010,
					 80.36.110,
					 80.36.320,
					 80.36.330,
					 80.36.333,
					 80.36.338,
					 80.01.040 and
					 80.04.160. 07-08-027 (Docket
					 UT-060676, General Order R-540), § 480-120-255, filed 3/27/07, effective
					 4/27/07. Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-255, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-256 - Caller identification service

Current through Register Vol. 24-14, July 15, 2024
The company that provides caller identification service must
				  provide its retail customers the capability of blocking the delivery of their
				  numbers, names, or locations both on a per call basis and on a per line basis.
				  The company must not charge a monthly fee or per call fee for caller
				  identification blocking. The company must not charge a nonrecurring fee for
				  caller identification blocking:
(1)
				When the service is requested at the time an access line is
				connected;
(2) The first time the
				service is added to an access line; or
(3) The first time the service is removed
				from an access line.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-256, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-257 - Emergency services

Current through Register Vol. 24-14, July 15, 2024
(1) At least once
				every twenty-four hours, each local exchange company and each interexchange
				company owning, operating, or maintaining any portion of any dedicated 911
				circuit must manually test, for continuity, the portion of the 911 circuit
				which it owns, operates, or maintains. This section does not apply to any
				dedicated 911 circuit, or portion thereof, if either (a), (b), or (c) of this
				subsection is satisfied:
(a) The circuit is
				carried by a transmission system (e.g., T-1 carrier) that is equipped with one
				or more alarms to detect loss of signal continuity;
(b) The circuit is equipped with one or more
				alarms to detect loss of signal continuity; or
(c) The circuit is automatically tested for
				signal continuity at least once every twenty-four hours.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-261 - Operator services

Current through Register Vol. 24-14, July 15, 2024
(1) An operator
				service provider must protect the confidentiality of all communications it
				carries, processes, or transmits unless otherwise authorized by law.
(2) Each operator service provider must
				develop procedures its employees must follow to provide operator assistance to
				customers, ensure that when automated operator services are provided by it,
				customers can access a live operator, ensure that call timing for
				operator-assisted calls provided by its operators is accurately recorded, and
				ensure that its operators receiving 0- and E911 calls are capable of routing
				calls in a manner that will allow access to the proper local emergency service
				agency and connecting calls twenty-four hours a day.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-261, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-263 - Pay phone service providers (PSPs)

Current through Register Vol. 24-14, July 15, 2024
(1)
				A local exchange company (LEC) within the state of Washington must allow pay
				phone service providers (PSPs) to connect pay phones to its network, and a LEC
				must file a tariff with the commission to include the rates and conditions
				applicable to providing service to pay phones via its network. For services
				provided to pay phones pursuant to competitive classification, information
				about such services must be made available in accordance with WAC
				480-120-266 (Information about
				telecommunications services provided pursuant to competitive
				classification).
(2)
Registration and application of rules.
(a) PSPs operating a pay phone within the
				state of Washington must register by:
(i)
				Submitting a master business application to the master license service,
				department of licensing; and
(ii)
				Obtaining a unified business identifier (UBI) number. A PSP that already has a
				UBI number need not reapply.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-264 - Prepaid calling services

Current through Register Vol. 24-14, July 15, 2024
(1) For
				the purposes of this section, prepaid calling services (PPCS) means any
				transaction in which a customer pays for service prior to use and applies only
				to those services where the number of available minutes decreases as the
				customer uses the service. Prepaid calling services do not include flat-rated
				basic local service that is billed in advance of use.
(a) PPCS may require the use of an access
				number or authorization code.
(b)
				This section excludes credit cards and cash equivalent cards. Services provided
				at pay telephones using these cards are regulated under the provisions of WAC
				480-120-263 (Pay phone service
				providers (PSPs)).
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-265 - Local calling areas

Current through Register Vol. 24-14, July 15, 2024
(1)
				Customers must make requests for expanded local calling areas under
				RCW
				80.04.110 (the commission's complaint
				statute).
(2) The commission will
				order expansion of local calling areas only for compelling reasons. The
				commission will generally rely on long distance competition, local competition,
				and optional calling plans that assess additional charges only to participating
				customers, to meet customer demand for alternate or expanded calling.
In evaluating requests for expanded local calling, the
				  commission will consider whether the local calling area is adequate to allow
				  customers to call and receive calls from community medical facilities, police
				  and fire departments, city or town government, elementary and secondary
				  schools, libraries, and a commercial center.
The commission will consider the overall
				  community-of-interest of the entire exchange, and may consider other pertinent
				  factors such as customer calling patterns, the availability and feasibility of
				  optional calling plans, and the level of local and long distance
				  competition.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-265, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VII - TELECOMMUNICATIONS SERVICES › Section 480-120-266 - Information about telecommunications services provided pursuant to competitive classification

Current through Register Vol. 24-14, July 15, 2024
(1) Rates,
				terms and conditions for telecommunications services offered pursuant to
				competitive classification must conform to all applicable laws, rules, and
				orders.
(a) The commission does not review or
				approve rates, terms and conditions of services offered pursuant to competitive
				classification.
(b) The commission
				will, when appropriate, investigate or complain against a rate, term or
				condition provided pursuant to competitive classification.
(c) If the commission determines that a rate,
				term or condition for service offered pursuant to competitive classification is
				ambiguous, there is a rebuttable presumption that the ambiguity should be
				construed in the favor of the customer unless the rate, term or condition was
				not proposed by the company.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VIII - FINANCIAL RECORDS AND REPORTING RULES › Subpart A - General Rules › Section 480-120-325 - Definitions (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
						RCW
						80.01.040,
						80.04.160,
						81.04.160 and
						34.05.353. 05-06-051 (Docket No.
						A-021178 and TO-030288, General Order No. R-518), § 480-120-325, filed
						2/28/05, effective 3/31/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VIII - FINANCIAL RECORDS AND REPORTING RULES › Subpart A - General Rules › Section 480-120-331 - Filing information (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
						RCW
						80.01.040,
						80.04.160, and
						81.04.160. 05-17-026 (Docket No.
						A-021178 and TO-030288, General Order No. R-522), § 480-120-331, filed
						8/5/05, effective 9/5/05. Statutory Authority:
						RCW
						80.01.040,
						80.04.160,
						81.04.160 and
						34.05.353. 05-06-051 (Docket No.
						A-021178 and TO-030288, General Order No. R-518), § 480-120-331, filed
						2/28/05, effective 3/31/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VIII - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Accounting Requirements › Section 480-120-335 - Additional reports (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
						RCW
						80.01.040,
						80.04.160,
						81.04.160 and
						34.05.353. 05-06-051 (Docket No.
						A-021178 and TO-030288, General Order No. R-518), § 480-120-335, filed
						2/28/05, effective 3/31/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VIII - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Accounting Requirements › Section 480-120-339 - Streamlined filing requirements for Class B telecommunications company rate increases

Current through Register Vol. 24-14, July 15, 2024
(1) A Class B
				  company, as defined in WAC
				  480-120-021 (Definitions), may
				  use the streamlined treatment described in this section for seeking a general
				  rate increase, as an alternative to the requirements in WAC
				  480-07-510 (General rate
				  proceedings Electric, natural gas, pipeline, and telecommunications
				  companies).
(2)
General
				  information required.
A Class B company seeking streamlined treatment
				  for a proposed general rate increase must submit the following information at
				  the time of filing or prior to its first notice to customers, whichever occurs
				  first:
(a) A copy of its customer notice as
				  specified in subsection (6) of this section.
(b) A results-of-operations statement, on a
				  commission basis, demonstrating that the company is not presently exceeding a
				  reasonable level of earnings. If the company is exceeding a reasonable level of
				  earnings, the proposed increase must be reduced accordingly.
(c) All supporting documentation used to
				  develop the results-of-operations statement, including supporting documentation
				  for all adjustments.
(d) The
				  results-of-operations statement filed under this subsection must include
				  Washington intrastate results of operations and total Washington results of
				  operations. If a company cannot provide Washington intrastate results of
				  operations with reasonable accuracy, the commission may consider the total
				  Washington results of operations including the interstate
				  jurisdiction.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VIII - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Accounting Requirements › Section 480-120-344 - Expenditures for political or legislative activities (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
						RCW
						80.01.040,
						80.04.160,
						81.04.160 and
						34.05.353. 05-06-051 (Docket No.
						A-021178 and TO-030288, General Order No. R-518), § 480-120-344, filed
						2/28/05, effective 3/31/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VIII - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Accounting Requirements › Section 480-120-349 - Retaining and preserving records and reports

Current through Register Vol. 24-14, July 15, 2024
(1) Companies must keep all records and
				  reports required by these rules or commission order for three years unless
				  otherwise specified in subsection (2) of this section. No records may be
				  destroyed before the expiration of three years or the time specified in
				  subsection (2) of this section, whichever is applicable.
(2) Companies must adhere to the retention
				  requirements published by the Federal Communications Commission in
				  Title
				  47, Code of Federal
				  Regulations, Part 42, Preservation of Records of Communication Common Carriers
				  and Part 54, Universal Service. The effective date is stated in WAC
				  480-120-999, Adoption by
				  reference.
Statutory Authority:
						RCW
						80.01.040 and
						80.04.160. 05-03-031 (Docket No.
						UT 040015, General Order No. R-516), § 480-120-349, filed 1/10/05,
						effective 2/10/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VIII - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Accounting Requirements › Section 480-120-352 - Washington Exchange Carrier Association (WECA) (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
						RCW
						80.36.010,
						80.36.110,
						80.36.320,
						80.36.330,
						80.36.333,
						80.36.338,
						80.01.040 and
						80.04.160. 07-08-027 (Docket
						UT-060676, General Order R-540), § 480-120-352, filed 3/27/07, effective
						4/27/07. Statutory Authority:
						RCW
						80.01.040,
						80.04.160,
						81.04.160 and
						34.05.353. 05-06-051 (Docket No.
						A-021178 and TO-030288, General Order No. R-518), § 480-120-352, filed
						2/28/05, effective 3/31/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part VIII - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Accounting Requirements › Section 480-120-355 - Competitively classified companies (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
						RCW
						80.01.040,
						80.04.160,
						81.04.160 and
						34.05.353. 05-06-051 (Docket No.
						A-021178 and TO-030288, General Order No. R-518), § 480-120-355, filed
						2/28/05, effective 3/31/05.