reglab/statecodes huggingface dataset:
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-110 - Water companies › Part IV - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Reporting Requirements › Section 480-110-505 - Accounting and reporting requirements and regulatory fees

Current through Register Vol. 24-14, July 15, 2024
(1) Water companies
				  must use the uniform system of accounts (USOA) published by the National
				  Association of Regulatory Utility Commissioners (NARUC). Information about the
				  USOA regarding the version adopted and where to obtain it is set out in WAC
				  480-110-999
				  (Adoption by reference). The USOA sets out the accounting requirements for
				  Class A, B, and C water companies.
Water companies are classified by revenues.
Class
Annual Gross Operating Revenue
A
$1,000,000 or more
B
$200,000 to $999,999
C
Less than $200,000
(2) A water company may use the accounting
				  requirements for a higher class if it chooses.
(3) The commission will distribute an annual
				  report form that each water company must complete and file with the commission
				  for the prior calendar year. The annual report must be filed, and the company's
				  regulatory fee paid, no later than May 1st of each year.
(4) A written request for the extension of
				  the time for filing the annual report can be made prior to May 1st. The
				  commission does not grant an extension of time for payment of regulatory
				  fees.
(5) The maximum water company
				  regulatory fee is set by statute at one-tenth of one percent of the first
				  $50,000 of gross intrastate operating revenue plus four-tenths of one percent
				  of any gross operating revenue in excess of $50,000.
(a) The maximum regulatory fee is assessed
				  each year, unless the commission issues an order establishing the regulatory
				  fee at an amount less than the statutory maximum.
(b) The minimum regulatory fee that a water
				  company must pay is $20.
(c) The
				  $20 minimum regulatory fee is waived for any water company with less than
				  $20,000 in gross intrastate operating revenue.
(d) The commission does not grant extensions
				  for payment of regulatory fees.
(e)
				  If a company does not pay its regulatory fee by May 1st, the commission will
				  assess an automatic late fee of two percent of the amount due, plus one percent
				  interest for each month the fee remains unpaid.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-110 - Water companies › Part IV - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Reporting Requirements › Section 480-110-515 - Reports of accidents

Current through Register Vol. 24-14, July 15, 2024
Each water company must notify the commission within
					 seventy-two hours after every accident resulting in death or serious injury to
					 any person occurring in its plant or through contact with its facilities. At a
					 minimum, the report must include the name of the injured person, time and place
					 of the accident, and an explanation of the accident. The water company may
					 notify the commission by phone, but must provide a written report within five
					 business days.
Statutory Authority:
						RCW
						80.01.040,
						80.04.160,
						81.04.160 and
						34.05.353. 05-06-051 (Docket No.
						A-021178 and TO-030288, General Order No. R-518), § 480-110-515, filed
						2/28/05, effective 3/31/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-110 - Water companies › Part IV - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Reporting Requirements › Section 480-110-525 - Issuing securities

Current through Register Vol. 24-14, July 15, 2024
(1) Before a
				  water company issues stocks, stock certificates, other evidence of interest or
				  ownership, bonds, notes other than those notes exempted from reporting under
				  RCW
				  80.08.043, or other evidences of
				  indebtedness, or assumes any obligation or liability as guarantor subject to
				  reporting under
				  RCW
				  80.08.130, it must file with the commission:
(a) A description of the purposes for which
				  the issuance will be made, including a certification by an officer authorized
				  to do so, that the proceeds from any such financing is for one or more of the
				  purposes allowed by
				  RCW
				  80.08.030;
(b) A description of the proposed issuance,
				  including the terms of financing; and
(c) A statement as to why the transaction is
				  in the public interest.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-110 - Water companies › Part IV - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Reporting Requirements › Section 480-110-535 - Transferring cash or assuming obligations

Current through Register Vol. 24-14, July 15, 2024
(1) At least five business days before a
				  water company that is not rated investment grade or its subsidiary transfers
				  cash to any of its affiliated interests or subsidiaries or assumes an
				  obligation or liability of any of its affiliated interests or any of its
				  subsidiaries, the company must report to the commission an estimate of the
				  amount to be transferred and the terms of the transaction when the transaction
				  will exceed thresholds as described in (a) or (b) of this subsection.
(a) The company must report if the cumulative
				  transactions to a subsidiary or affiliated interest for the prior twelve months
				  exceed a threshold of five percent, which is based on the prior calendar year
				  gross operating revenue from Washington intrastate operations subject to
				  commission jurisdiction.
(b) When
				  the threshold in (a) of this subsection has been reached, the company must
				  report each subsequent transaction exceeding a threshold of one percent for the
				  prior twelve-month period, which is based on the prior calendar year gross
				  operating revenue from Washington intrastate operations subject to commission
				  jurisdiction.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-110 - Water companies › Part IV - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Reporting Requirements › Section 480-110-545 - Affiliated interests - Contracts or arrangements

Current through Register Vol. 24-14, July 15, 2024
Prior to the effective date of any contract or arrangement
					 described in
					 RCW
					 80.16.020, each water company must file a
					 verified copy or a verified summary, if unwritten, of contracts or
					 arrangements, except for transactions provided at tariff rates, with any
					 affiliated interest. Prior to the effective date of any modification or
					 amendment, the company must file verified copies of the modifications or
					 amendments to the contracts or arrangements. If the contract or arrangement is
					 unwritten, the company must file a verified summary of any modification or
					 amendment. The commission may institute an investigation and disapprove the
					 contract or arrangement if the commission finds the company has failed to prove
					 that it is reasonable and consistent with the public
					 interest.
Statutory Authority:
						RCW
						80.01.040,
						80.04.160,
						81.04.160 and
						34.05.353. 05-06-051 (Docket No.
						A-021178 and TO-030288, General Order No. R-518), § 480-110-545, filed
						2/28/05, effective 3/31/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-110 - Water companies › Part IV - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Reporting Requirements › Section 480-110-555 - Transfers of property

Current through Register Vol. 24-14, July 15, 2024
Before selling, leasing, or assigning any of its property
					 or facilities which are necessary or useful in the performance of its duties to
					 the public, or before acquiring property or facilities of another public
					 utility, a water company must obtain from the commission an order authorizing
					 such transaction in accordance with chapters 80.12 RCW (Transfers of property)
					 and 480-143 WAC (Commission general -- Transfers of
					 property).
Statutory Authority:
						RCW
						80.01.040,
						80.04.160, and
						81.04.160. 05-17-026 (Docket No.
						A-021178 and TO-030288, General Order No. R-522), § 480-110-555, filed
						8/5/05, effective 9/5/05. Statutory Authority:
						RCW
						80.01.040,
						80.04.160,
						81.04.160 and
						34.05.353. 05-06-051 (Docket No.
						A-021178 and TO-030288, General Order No. R-518), § 480-110-555, filed
						2/28/05, effective 3/31/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-110 - Water companies › Part IV - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Reporting Requirements › Section 480-110-565 - Securities report

Current through Register Vol. 24-14, July 15, 2024
Each water company that has issued securities must file
					 with the commission an annual securities transaction report. The report is due
					 ninety days from the end of the company's reporting period, whether a fiscal or
					 calendar year. At a minimum, the report must contain:
(1) A schedule of the securities issued
				  during the reporting period including a detailed description of the final
				  agreements;
(2) A description of
				  the use of proceeds stating the amounts used for each purpose allowed by
				  RCW
				  80.08.030;
(3) The level of expenses for each of the
				  securities transactions for the reporting period;
(4) A schedule of securities retired,
				  refunded, repurchased, or otherwise removed from the company's capitalization;
				  and
(5) A schedule of securities
				  scheduled to mature in the fiscal or calendar year following the reporting
				  period.
Statutory Authority:
						RCW
						80.01.040,
						80.04.160, and
						81.04.160. 05-17-026 (Docket No.
						A-021178 and TO-030288, General Order No. R-522), § 480-110-565, filed
						8/5/05, effective 9/5/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-110 - Water companies › Part IV - FINANCIAL RECORDS AND REPORTING RULES › Subpart B - Reporting Requirements › Section 480-110-575 - Affiliated interest and subsidiary transactions report

Current through Register Vol. 24-14, July 15, 2024
(1) Each Class A water company must file an
				  annual report summarizing all transactions, except for transactions provided at
				  tariff rates, that occurred between the company and its affiliated interests,
				  and the company and its subsidiaries. The report is due one hundred twenty days
				  from the end of the company's reporting period, whether a fiscal or calendar
				  year. The report must include a corporate organization chart of the company and
				  its affiliated interests and subsidiaries.
(2) When total transactions with an
				  affiliated interest or a subsidiary are less than twenty-five thousand dollars
				  for the reporting period, the company must provide the name of the affiliated
				  interest or subsidiary participating in the transactions and the total dollar
				  amounts of the transactions. When total transactions with an affiliated
				  interest or subsidiary equal or exceed twenty-five thousand dollars for the
				  reporting period, the company must provide:
(a) A balance sheet and income statement for
				  such affiliated interest;
(b) A
				  description of the products or services provided to or from the company and
				  each such affiliated interest or subsidiary;
(c) A description of the pricing basis or
				  costing method, and procedures for allocating costs for such products or
				  services, and the amount and accounts charged during the year;
(d) A description of the terms of any loans
				  between the company and each such affiliated interest or subsidiary and a
				  listing of the year-end loan amounts and maximum loan amounts outstanding
				  during the year;
(e) A description
				  of the terms and total amount of any obligation or liability assumed by the
				  company for each such affiliated interest or subsidiary;
(f) A description of the activities of each
				  such affiliated interest or subsidiary with which the company has transactions;
				  and
(g) A list of all common
				  officers and directors between the water company and each such affiliated
				  interest or subsidiary, along with their titles in each organization.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-110 - Water companies › Part V - ADOPTION BY REFERENCE › Section 480-110-999 - Adoption by reference

Current through Register Vol. 24-14, July 15, 2024
In this chapter, the commission adopts by reference all or
				  portions of regulations and standards identified below. They are available for
				  inspection at the commission branch of the Washington state library. The
				  publications, effective date, references within this chapter, and availability
				  of the resources are as follows:
(1)
				The
Uniform System of Accounts for Water Utilities
is published by the National Association of Regulatory Utility
				Commissioners (NARUC).
(a) The commission
				adopts the version in effect in 1996.
(b) This publication is referenced in WAC
				480-110-505
				(Accounting, and reporting requirements and regulatory fees).
(c) The
Uniform System of Accounts
				for Water Utilities
is a copyrighted document. Copies are available
				from NARUC, in Washington, D.C.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part I - GENERAL RULES › Section 480-120-011 - Application of rules

Current through Register Vol. 24-14, July 15, 2024
(1) The rules in
				this chapter apply to any company that is subject to the jurisdiction of the
				commission as to rates or services under the provisions of
				RCW
				80.01.040 and chapters 80.04 and
				80.36 RCW.
(2) Tariffs filed by companies must conform
				to these rules. If the commission accepts a tariff that conflicts with these
				rules, the acceptance is not a waiver of these rules unless the commission
				specifically approves the variation consistent with WAC
				480-120-015 (Exemptions from
				rules in chapter 480-120 WAC). Tariffs that conflict with these rules without
				approval are superseded by these rules.
(3) Any affected person may ask the
				commission to review the interpretation of these rules by a company or customer
				by posing an informal complaint under WAC
				480-07-910 (Informal complaints),
				or by filing a formal complaint under WAC
				480-07-370
				(Pleading-General).
(4) No
				deviation from these rules is permitted without written authorization by the
				commission. Violations will be subject to penalties as provided by
				law.
Statutory Authority:
					 RCW
					 80.36.010,
					 80.36.110,
					 80.36.320,
					 80.36.330,
					 80.36.333,
					 80.36.338,
					 80.01.040 and
					 80.04.160. 07-08-027 (Docket
					 UT-060676, General Order R-540), § 480-120-011, filed 3/27/07, effective
					 4/27/07. Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-24-028 (General
					 Order R-510, Docket No. A-010648), § 480-120-011, filed 11/24/03,
					 effective 1/1/04; 03-01-065 (Docket No. UT-990146, General Order No. R-507),
					 § 480-120-011, filed 12/12/02, effective 7/01/03; 01-15-022 (Docket No.
					 UT-990146, General Order No. R-480), § 480-120-011, filed 7/11/01,
					 effective 8/11/01. Statutory Authority:
					 RCW
					 80.01.040 and 1985 c 450. 85-23-001 (Order
					 R-242, Cause No. U-85-56), § 480-120-011, filed 11/7/85; Order R-25,
					 § 480-120-011, filed 5/5/71. Formerly WAC
					 480-120-010.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part I - GENERAL RULES › Section 480-120-015 - Exemptions from rules in chapter 480-120 WAC

Current through Register Vol. 24-14, July 15, 2024
The commission may grant an exemption from the provisions of
				  any rule in this chapter in the same manner and consistent with the standards
				  and according to the procedures set forth in WAC
				  480-07-110 (Exceptions from and
				  modifications to commission rules).
Statutory Authority:
					 RCW
					 80.01.040,
					 80.04.160,
					 81.04.160 and
					 34.05.353. 05-06-051 (Docket No.
					 A-021178 and TO-030288, General Order No. R-518), § 480-120-015, filed
					 2/28/05, effective 3/31/05. Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-24-028 (General
					 Order R-510, Docket No. A-010648), § 480-120-015, filed 11/24/03,
					 effective 1/1/04; 03-01-065 (Docket No. UT-990146, General Order No. R-507),
					 § 480-120-015, filed 12/12/02, effective 7/1/03; 01-15-022 (Docket No.
					 UT-990146, General Order No. R-480), § 480-120-015, filed 7/11/01,
					 effective 8/11/01.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part I - GENERAL RULES › Section 480-120-016 - Additional requirements

Current through Register Vol. 24-14, July 15, 2024
(1) These rules
				do not relieve any company from any of its duties and obligations under the
				laws of the state of Washington.
(2) The commission retains the authority to
				impose additional or different requirements on any company in appropriate
				circumstances, consistent with the requirements of law.
Statutory Authority:
					 RCW
					 80.04.160 and
					 80.01.040. 01-15-022 (Docket No.
					 UT-990146, General Order No. R-480), § 480-120-016, filed 7/11/01,
					 effective 8/11/01; Order R-25, § 480-120-016, filed 5/5/71. Formerly WAC
					 480-120-020.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part I - GENERAL RULES › Section 480-120-017 - Severability

Current through Register Vol. 24-14, July 15, 2024
If any provision of this chapter or its application to any
				  person or circumstance is held invalid, the remainder of the chapter or the
				  application of the provision to other persons or circumstances is not
				  affected.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 and 03-03-090
					 (Docket No. UT-990146, General Order No. R-507 and R-507A), § 480-120-017,
					 filed 12/12/02 and 1/16/03, effective
					 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part I - GENERAL RULES › Section 480-120-019 - Telecommunications performance requirements - Enforcement

Current through Register Vol. 24-14, July 15, 2024
The commission may enforce the performance requirements set
				  forth in this chapter by imposing administrative penalties under
				  RCW
				  80.04.405,
				  80.04.380, or other appropriate
				  penalty statutes. These performance requirements are not intended to establish
				  civil duties owed to any individual or class for any other
				  purpose.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 and 03-03-090
					 (Docket No. UT-990146, General Order No. R-507 and R-507A), § 480-120-019,
					 filed 12/12/02 and 1/16/03, effective
					 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part I - GENERAL RULES › Section 480-120-026 - Tariffs

Current through Register Vol. 24-14, July 15, 2024
Companies that provide their customers with tariffed
				  services must file those tariffs in accordance with chapter 480-80 WAC,
				  Utilities general-Tariffs and contracts. This rule does not apply to companies
				  competitively classified under
				  RCW
				  80.36.320.
Statutory Authority:
					 RCW
					 80.36.010,
					 80.36.110,
					 80.36.320,
					 80.36.330,
					 80.36.333,
					 80.36.338,
					 80.01.040 and
					 80.04.160. 07-08-027 (Docket
					 UT-060676, General Order R-540), § 480-120-026, filed 3/27/07, effective
					 4/27/07. Statutory Authority:
					 RCW
					 80.04.160 and
					 80.01.040. 01-15-022 (Docket No.
					 UT-990146, General Order No. R-480), § 480-120-026, filed 7/11/01,
					 effective 8/11/01; Order R-25, § 480-120-026, filed 5/5/71. Formerly WAC
					 480-120-040.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part I - GENERAL RULES › Section 480-120-028 - Registration

Current through Register Vol. 24-14, July 15, 2024
Companies must file registration applications as required by
				  RCW
				  80.36.350 and in accordance with chapter
				  480-121 WAC, Registration, competitive classification of telecommunications
				  companies.
Statutory Authority:
					 RCW
					 80.36.010,
					 80.36.110,
					 80.36.320,
					 80.36.330,
					 80.36.333,
					 80.36.338,
					 80.01.040 and
					 80.04.160. 07-08-027 (Docket
					 UT-060676, General Order R-540), § 480-120-028, filed 3/27/07, effective
					 4/27/07. Statutory Authority:
					 RCW
					 80.04.160 and
					 80.01.040. 01-15-022 (Docket No.
					 UT-990146, General Order No. R-480), § 480-120-028, filed 7/11/01,
					 effective 8/11/01.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part I - GENERAL RULES › Section 480-120-034 - Classification of local exchange companies as Class A or Class B

Current through Register Vol. 24-14, July 15, 2024
(1) Each local
				exchange company is classified as a Class A company or a Class B company, based
				on the number of access lines it provides to Washington state
				customers.
(2) The classification
				of a company as Class A or Class B is made without respect to the company's
				classification as a competitive company under
				RCW
				80.36.320.
(3) For purposes of classifying a company as
				Class A or Class B, the number of access lines served by the local exchange
				company includes the number of access lines served in this state by any
				affiliate of that local exchange company.
(4) Any company whose classification as Class
				A or Class B changes, due to a change in the number of access lines served, a
				change in affiliate relationships, or other reason, must notify the commission
				secretary of the change in classification within thirty days after the end of
				the month in which change in classification occurs.
(5) By July 1 of each year, the commission
				will publish on its web site the total number of access lines served by local
				exchange companies in Washington, based on information reported by companies
				for the previous calendar year, and a calculation of the two percent
				threshold.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 05-03-031 (Docket No.
					 UT 040015, General Order No. R-516), § 480-120-034, filed 1/10/05,
					 effective effective 2/10/05.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part I - GENERAL RULES › Section 480-120-061 - Refusing service

Current through Register Vol. 24-14, July 15, 2024
(1) A company may
				refuse to connect with, or provide service to, an applicant under the following
				conditions:
(a) When service will adversely
				affect the service to existing customers.
(b) When the installation is considered
				hazardous.
(c) When the applicant
				has not complied with commission rules, company tariff, or rates, terms and
				conditions pursuant to competitive classification, and state, county, or
				municipal codes concerning the provision of telecommunications service such as
				building and electrical codes.
(d)
				When the company is unable to substantiate the identity of the individual
				requesting service.
(i) Companies must allow
				the applicant to substantiate identity with one piece of identification chosen
				from a list, provided by the company, of at least four sources of
				identification. The list must include a current driver's license or other
				picture identification.
(ii)
				Company business offices and payment agencies, required under WAC
				480-120-104(5)
				and 480-120-162, must provide a means
				for applicants to provide identification at no charge to the
				applicant.
(e) When the
				applicant has previously received service from the company by providing false
				information, including false statements of credit references or employment,
				false statement of premises address, or use of an alias or false name with
				intent to deceive, until the applicant corrects the false information to the
				satisfaction of the company.
(f)
				When the applicant owes an overdue, unpaid prior obligation to the company for
				the same class of service, until the obligation is paid or satisfactory
				arrangements are made.
(g) When the
				applicant requests service at an address where a former customer is known to
				reside with an overdue, unpaid prior obligation to the same company for the
				same class of service at that address and the company determines, based on
				objective evidence, that the applicant has cooperated with the prior customer
				with the intent to avoid payment. However, a company may not deny service if a
				former customer with an overdue, unpaid prior obligation has permanently
				vacated the address.
(h) When all
				necessary rights of way, easements, and permits have not been secured. The
				company is responsible for securing all necessary public rights of way,
				easements, and permits, including rights of way on every highway as defined in
				RCW
				36.75.010(11) or created
				under RCW
				36.75.070 or
				36.75.080. The applicant is
				responsible for securing all necessary rights of way or easements on private
				property, including private roads or driveways as defined in
				RCW
				36.75.010(10). A private
				road or driveway is one that has been ascertained by the company not to be
				public.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part I - GENERAL RULES › Section 480-120-083 - Cessation of telecommunications services

Current through Register Vol. 24-14, July 15, 2024
(1) This rule applies to any
				telecommunications company that ceases the provision of any telecommunications
				service in all or any portion of the state (exiting telecommunications
				company). This rule does not apply to:
(a)
				Services offered by tariff that are subject to the statutory notice
				requirements of
				RCW
				80.36.110 (Tariff changes-Statutory
				notice-Exception);
(b)
				Discontinuance of service to an individual customer in compliance with WAC
				480-120-172 (Discontinuing
				service-Company initiated);
(c)
				Cessation of a service when the provider replaces the terminated service with
				comparable service without interruption. For example, the notice requirements
				of this rule do not apply when a local exchange carrier (LEC) providing
				Centrex-type service with one group of features replaces that service, without
				interruption, with a version of Centrex-type service that has a different group
				of features; and
(d) A service
				being discontinued that has no subscribers. Changes in customers' service
				providers for local exchange and intrastate toll services when there is a
				cessation of service are also subject to WAC
				480-120-147 (Changes in local
				exchange and intrastate toll services).
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-102 - Service offered

Current through Register Vol. 24-14, July 15, 2024
(1) Classes of
				service. The classes of service are business and residential. Each local
				exchange company (LEC) must file with the commission, as part of its tariff a
				description of the classes and types of service available to customers in each
				class. LECs must record for each access line whether local exchange service is
				residential or business class.
(2)
				Types of service. LECs must offer, at a minimum, flat-rate local exchange
				service. In addition, companies may offer service alternatives, such as
				measured service.
(3) Grade of
				service. Local exchange service offered by companies must be only one-party
				service.
Statutory Authority:
					 RCW
					 80.36.010,
					 80.36.110,
					 80.36.320,
					 80.36.330,
					 80.36.333,
					 80.36.338,
					 80.01.040 and
					 80.04.160. 07-08-027 (Docket
					 UT-060676, General Order R-540), § 480-120-102, filed 3/27/07, effective
					 4/27/07. Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-102, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-103 - Application for service

Current through Register Vol. 24-14, July 15, 2024
(1) When
				contacted by an applicant, or when a company contacts a person, a company must:
(a) Accept and process applications when an
				applicant for service for a particular location has met all tariff requirements
				and applicable commission rules;
(b) Establish the due date as the date
				requested by the applicant but is not required to establish a due date that is
				fewer than seven business days after the order date. If the company establishes
				a due date other than the date requested by the applicant, it must inform the
				applicant of the specific date when service will be provided or state that an
				estimated due date will be provided within seven business days as required by
				subsection (2) of this section; and
(c) Maintain a record in writing, or in
				electronic format, of each application for service, including requests for a
				change of service.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-104 - Information to consumers

Current through Register Vol. 24-14, July 15, 2024
(1) Except for
				services provided under written contract pursuant to competitive
				classification, each company must provide an applicant for initial service with
				a confirming notice or welcome letter, either in writing or with permission of
				the customer, electronically. The confirming notice or welcome letter must be
				provided to the applicant or customer no later than fifteen days after
				installation of service and must provide, at a minimum:
(a) Contact information for the appropriate
				business office, including a toll-free telephone number, a TTY number, mailing
				address, repair number, electronic address if applicable, and business office
				hours, that the customer can contact if they have questions;
(b) Confirmation of the services being
				provided to the customer by the company, and the rate for each service. If the
				service is provided under a banded rate schedule, the current rate, including
				the minimum and maximum at which the customer's rate may be shifted;
				and
(c) If the application is for
				local exchange service, the LEC must either provide the following information
				or inform the customer that it may be found on the company's web site:
(i) Process for establishing credit and
				determining the need and amount for deposits;
(ii) Procedure by which a bill becomes
				delinquent;
(iii) Steps that must
				be taken by the company to disconnect service;
(iv) Washington telephone assistance program
				(WTAP);
(v) Federal enhanced tribal
				lifeline program, if applicable; and
(vi) Right of the customer to pursue any
				dispute with the company, including the appropriate procedures within the
				company and then to the commission by informal or formal complaint.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-105 - Company performance standards for installation or activation of access lines (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-105, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-112 - Company performance for orders for nonbasic services (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 05-03-031 (Docket No.
					 UT 040015, General Order No. R-516), § 480-120-112, filed 1/10/05,
					 effective 2/10/05; 03-01-065 (Docket No. UT-990146, General Order No. R-507),
					 § 480-120-112, filed 12/12/02, effective
					 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-122 - Establishing credit - Residential services

Current through Register Vol. 24-14, July 15, 2024
This section applies only to the provision of residential
				  services.
(1) For a local exchange
				company (LEC) that offers basic service as part of any bundled package of
				services, the requirements of this subsection apply only to its lowest-priced,
				flat-rated residential basic service offering. The LEC may require an applicant
				or customer of residential basic service to pay a local service deposit only
				if:
(a) The applicant or customer has
				received two or more delinquency notices for basic service during the last
				twelve month period with that company or another company;
(b) The applicant or customer has had basic
				service discontinued by any telecommunications company;
(c) The applicant or customer has an unpaid,
				overdue basic service balance owing to any telecommunications
				company;
(d) The applicant's or
				customer's service is being restored following a discontinuation for nonpayment
				or acquiring service through deceptive means under WAC
				480-120-172(1);
				or
(e) The applicant or customer
				has been disconnected for taking service under deceptive means as described in
				WAC 480-120-172(1).
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-123 - Establishing credit - Business services

Current through Register Vol. 24-14, July 15, 2024
(1) As set forth in this section, a company
				may require a business applicant or customer to demonstrate satisfactory credit
				by reasonable means appropriate under the circumstances.
(2)
Amount of deposit.
When a
				company requests a deposit from an applicant or customer, the amount of the
				deposit may not exceed two months' customary use for an applicant or customer
				with previous verifiable service of the same class, or two months' estimated
				use for an applicant or customer without previous verifiable service. Customary
				use is calculated using charges for the previous three months'
				service.
(3)
Deposit
				payment.
Companies may withhold regulated services until the deposit
				amount associated with such services is paid in full.
(4)
Deposit requirement notice.
(a) When a company requests a new deposit or
				a larger deposit amount after service has been established, the company must
				provide a written notice of the reasons for the request in writing to the
				customer, state the date the deposit must be paid, and the actions the company
				may take if the deposit is not paid.
(b) Except for circumstances described in
				subsection (5) of this section, the deposit or additional deposit amount may
				not be due and payable before 5:00 p.m. of the sixth business day after notice
				of the deposit requirement is mailed or 5:00 p.m. of the second business day
				following delivery if the notice is delivered in person to the
				customer.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-124 - Guarantee in lieu of deposit (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-124, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-125 - Deposit or security - Telecommunications companies (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 02-21-067 (Docket No.
					 UT-990146, General Order No. R-503), § 480-120-125, filed 10/16/02,
					 effective 11/16/02.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-127 - Protecting customer prepayments (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 02-11-080 (General
					 Order No. R-499, Docket No. UT-991922), § 480-120-127, filed 5/14/02,
					 effective 6/17/02.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-128 - Deposit administration

Current through Register Vol. 24-14, July 15, 2024
(1)
Transfer of deposit.
A company must transfer a customer's deposit,
				less any outstanding balance, from the account at one service address to
				another service address, when a customer moves to a new address, is required to
				pay a deposit, and continues to receive service from that company.
(2)
Interest on deposits.
Companies that collect customer deposits must pay interest on those deposits
				calculated:
(a) For each calendar year, at
				the rate for the one-year Treasury Constant Maturity as of November 15 of the
				previous year, as calculated by the U.S. Treasury and published in the Federal
				Reserve's Statistical Release H.15; and
(b) From the date of deposit to the date of
				refund or when applied directly to the customer's account.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-132 - Business offices (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-132, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-133 - Response time for calls to business office or repair center during regular business hours

Current through Register Vol. 24-14, July 15, 2024
(1) Calls placed to
				a company's business or repair center during regular business hours must be
				answered either by a live representative or an automated call answering
				system.
(2) Companies that use an
				automated answering system must comply with the following requirements:
(a) Each month, the average time until the
				automated system answers a call must not exceed thirty seconds; and
(b) The automated system must provide a
				caller with an option to speak to a live representative within the first sixty
				seconds of the recorded message, or it must transfer the caller to a live
				representative within the first sixty seconds.
(i) A company may provide the live
				representative option by directing the caller to take an affirmative action
				(e.g., select an entry on the telephone) or by default (e.g., be transferred
				when the caller does not select an option on the telephone).
(ii) The recorded message must clearly
				describe the method a caller must use to reach a live representative.
(c) Each month, the average time
				until a live representative answers a call must not exceed sixty seconds from
				the time a caller selects the appropriate option to speak to a live
				representative.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-146 - Changing service providers from one local exchange company to another

Current through Register Vol. 24-14, July 15, 2024
When a customer migrates from one local exchange company
				  (LEC) to another, where applicable, the carriers involved must perform local
				  number portability (LNP) in compliance with the Federal Communications
				  Commission (FCC)-approved method and time frame for disconnecting that service
				  following the scheduled port under
				  Title
				  47, Chapter I, Part 52.26 of
				  the Code of Federal Regulations. Part 52.26 adopts the North American Numbering
				  Council (NANC) recommendations on local number portability administration,
				  "Working Group Report" with certain qualifications and additions. The effective
				  date for 47 C.F.R. § 52.26 is stated in WAC
				  480-120-999.
When the underlying carrier is providing local exchange
				  services for resale by a LEC and then facilitates migration of that service to
				  another LEC or back to itself, the underlying carrier shall notify the old LEC
				  when the customer's service has been transferred.
The requirements of this section do not apply if the customer
				  submitted the cancellation order directly to the LEC providing existing
				  service.
Statutory Authority:
					 RCW
					 80.01.040,
					 80.04.160, and
					 34.05.330. 04-09-068 (Docket No.
					 UT-030964, General Order No. R-513), § 480-120-146, filed 4/19/04,
					 effective 5/20/04. Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-146, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part II - ESTABLISHING SERVICE AND CREDIT › Section 480-120-148 - Canceling registration (Repealed)

Current through Register Vol. 24-14, July 15, 2024
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-148, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part III - PAYMENTS AND DISPUTES › Section 480-120-161 - Form of bills

Current through Register Vol. 24-14, July 15, 2024
(1)
Bill
				frequency.
Companies must offer customers, at a minimum, the opportunity
				to receive billings on a monthly interval, unless subsection (11) of this
				section applies.
(2)
Length
				of time for payment of a bill.
Bill due dates must reflect a date which
				at a minimum allows a customer fifteen days from the date of mailing for
				payment.
(a) Upon showing of good cause, a
				customer may request and the company must allow the customer to pay by a date
				that is not the normally designated payment date on their bill. Good cause may
				include, but not be limited to, adjustment of the billing cycle to parallel
				receipt of income.
(i) A company may not
				assess late payment fees for the period between the regularly scheduled due
				date and the customer-chosen due date so long as the customer makes payment in
				full by the customer-chosen due date.
(ii) A company may refuse to establish a
				preferred payment date that would extend the payment date beyond the next
				normally scheduled payment or due date.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part III - PAYMENTS AND DISPUTES › Section 480-120-162 - Cash and urgent payments

Current through Register Vol. 24-14, July 15, 2024
(1) Each
				local exchange company (LEC) must establish and maintain payment agencies for
				receipt of cash and urgent payments. For purposes of this section, a payment
				agency may be a business office of the company that accepts customer payments.
				An urgent payment is a payment that the company requires upon threat of
				discontinuation of service. Each LEC must use the following criteria when
				determining the number of payment agencies required:
(a) Exchanges serving over seventy-five
				thousand access lines must have a minimum of one payment agency within the
				exchange for every fifty thousand access lines.
(b) Exchanges serving twenty-five thousand to
				seventy-five thousand access lines must have a minimum of one payment agency
				within the exchange.
(c) LECs that
				do not have exchanges that meet the criteria in (a) or (b) of this subsection
				must have at least one payment agency.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part III - PAYMENTS AND DISPUTES › Section 480-120-163 - Refunding an overcharge

Current through Register Vol. 24-14, July 15, 2024
A company must refund overcharges to the customer with
				  interest, retroactive to the time of the overcharge, up to a maximum of two
				  years, as set forth in
				  RCW
				  80.04.230 and
				  80.04.240. This rule does not
				  limit other remedies available to customers.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-163, filed 12/12/02,
					 effective 7/1/03.
Washington Administrative Code › Title 480 - Utilities and Transportation Commission › Chapter 480-120 - Telephone companies › Part III - PAYMENTS AND DISPUTES › Section 480-120-164 - Pro rata credits

Current through Register Vol. 24-14, July 15, 2024
Every telecommunications company must provide pro rata
				  credits to customers of a service whenever that service is billed on a monthly
				  basis and is not available for more than a total of twenty-four hours in a
				  billing cycle. The minimum amount of pro rata credit a company must provide is
				  the monthly cost of service divided by thirty, then multiplied by the number of
				  days or portions of days during which service was not provided.
For example:
(Cost of Service)
X
(Number of days or portions of days without
								service) = Pro Rata Credit
(Thirty)
Pro rata credits are not required when force majeure,
				  customer premises equipment, or inside wiring is the proximate cause for the
				  unavailability of a service. If a company provides a credit amount for
				  unavailable service that is equal to or greater than the credit amount required
				  by this rule, the amount of credit required by this rule need not be
				  provided.
Statutory Authority:
					 RCW
					 80.01.040 and
					 80.04.160. 03-01-065 (Docket No.
					 UT-990146, General Order No. R-507), § 480-120-164, filed 12/12/02,
					 effective 7/1/03.