Washington Administrative Code › Title 246 - Health, Department of › HEALTH INFORMATION › Chapter 246-480 - Drug take-back program › Section 246-480-080 - Program operator annual report

Current through Register Vol. 24-14, July 15, 2024
(1)
				Each program operator shall submit an annual report to the department by July
				1st in the format provided by the department.
(2) To ensure consistency of program operator
				reporting and ensure the department can accurately analyze the data, the annual
				program report must include:
(a) A list of
				covered manufacturers participating with the program operator.
(b) The amount, by weight, of covered drugs
				collected, including the amount by weight from each collection method
				used.
(c) The list of collection
				sites with addresses must:
(i) Indicate
				collection sites added since previous annual report was submitted to the
				department;
(ii) Also be provided
				as a map; and
(iii) Identify any
				retail pharmacy, hospital or clinic with an on-site pharmacy, or law
				enforcement agency that offered to participate and was not included as an
				authorized collector within 90 days of the program operator receiving offer.
(A) If potential authorized collector was
				included later, describe reason for delay.
(B) If potential authorized collector was not
				included, describe reason for exclusion.
(d) A description of prompt collection,
				maintenance, and kiosk inner liner supply requests.
(i) Describe whether agreements with
				collection sites include requirement for collection site to report need for
				prompt collection, maintenance, or inner liner supplies.
(ii) Describe any instances where program
				operator identified issues related to collection receptacle (kiosk) not being
				available to accept covered drugs when collection site was open for business,
				including issues identified during program operator inspection of receptacles;
				number of requests for prompt collection, maintenance, or inner liner supplies;
				and average number of days between request and collection or
				response.
(iii) Describe any
				instances where requests for prompt collection, maintenance, or inner liner
				supplies were not provided by the program operator as described in their
				approved plan. The description shall include the reason prompt collection,
				maintenance, or inner liner supplies were not provided and the number of days
				between request and collection or response.
(e) The number of mailers provided as
				reported by zip code and must include the number of mailers provided for each
				of the following categories:
(i) Directly to
				individuals as the result of requests made through website or toll-free
				telephone number;
(ii) Directly to
				households without anyone requesting them;
(iii) To retail pharmacies that are not
				mail-back distribution locations;
(iv) To other businesses or organizations
				that are not mail-back distribution locations; and
(v) To mail-back distribution
				locations.
(f) The
				locations where mailers were provided and must include a list of:
(i) Zip codes where individuals requested
				mailers from the single website, single toll-free telephone number, program
				operator specific website, or program operator specific telephone
				number;
(ii) Zip codes where
				households were sent mailers directly without requesting them. This list must
				indicate the percentage of households per zip codes that were sent
				mailers;
(iii) Nonresidential
				locations that are not mail-back distribution locations with addresses;
				and
(iv) Mail-back distribution
				locations with addresses.
(g) Dates and locations of collection events
				held.
(h) A description of
				collection sites, mail-back distribution locations, take-back events, and other
				methods for accessing safe medication return in areas outside of population
				centers.
(i) List all law enforcement, retail
				pharmacies, and hospitals or clinics with on-site pharmacies on islands and
				outside population centers and indicate whether they are authorized
				collectors.
(ii) For each law
				enforcement facility, retail pharmacy, and hospital or clinic with on-site
				pharmacy that is not an authorized collector, describe the reason they are not
				participating. Include recruitment efforts and the result of those
				efforts.
(i) Transporters
				and disposal facilities used.
(j)
				Safety or security problems including, but not limited to, all instances where
				collection, transportation, or disposal did not follow processes described in
				the approved plan, including processes for prompt collection and maintenance.
				Safety and security problems described must include any instances where a
				secure collection receptacle (kiosk) is opened for a reason other than
				packaging the inner liner for shipping, installing a new inner liner, or
				maintenance on a kiosk that does not contain an inner liner. The description of
				whether safety or security problems occurred during collection, transportation,
				or disposal of covered drugs must include:
(i)
				Whether the problem occurred during collection, transportation, or
				disposal;
(ii) Whether the problem
				met criteria for reporting to law enforcement, Washington state pharmacy
				quality assurance commission, United States Drug Enforcement Administration, or
				other entity and whether the operator can confirm that the reporting
				happened;
(iii) If covered drugs
				were lost during transportation, whether transporter has policies for safely
				managing undeliverable packages that might include drugs;
(iv) If transporter delivered covered drugs
				to the wrong address, description of attempts to retrieve covered drugs and
				whether those attempts were successful;
(v) Program operator actions to ensure
				problem was reported, if required; appropriate investigation occurred; and risk
				of similar problem occurring in the future was minimized; and
(vi) Changes to policies, procedures, or
				tracking mechanisms to address the problem and improve safety and
				security.
(k) A
				description of public education, outreach, and evaluation activities
				implemented and shall include the following. "Promotional material" shall have
				the same definition as in WAC 246-480-070(4):
(i) List of languages that printed or
				downloadable public promotional material are available in, with description of
				any printed or downloadable promotional material not available in these
				languages. List or description of languages used in any television, radio,
				social media, or other nonprint promotional material;
(ii) List or description of languages
				available on the single website and program operator specific website; the
				single toll-free telephone number and program operator specific telephone
				number; and call centers associated with the single toll-free telephone number
				and program operator specific telephone number. This list or description must
				include the name of language service providers where applicable;
(iii) Description of how these languages or
				language services meet the language needs of people in Washington;
(iv) Copies of all public promotional
				material, including signage and changes to websites and telephone number
				scripts, developed since last annual report;
(v) Description of how education and outreach
				efforts were implemented including:
(A) Date,
				type, and description of all social media and email promotion
				activity;
(B) Date, frequency,
				reach, and description of outreach for radio, television, print, and digital
				media platforms;
(C) List of
				brochures and posters available from single website and program operator
				specific website, number of times each was viewed, and number of times each was
				downloaded;
(D) Name, address,
				facility type, and date of email or hard copy distribution of brochures and
				posters to nonresidential entities; and
(E) Total number of views and number of
				unique visitors for each page of single website and program operator specific
				website.
(vi)
				Description of evaluation activities shall include:
(A) Evaluation of comments, questions, and
				concerns received from the public including evaluation of feedback themes and
				actions program operator has implemented or planned in response to feedback;
				and
(B) Evaluation of public
				education and outreach efforts, including evaluation of education and outreach
				implementation described in (g)(v) of this subsection.
(l) A description of how
				collected packaging was recycled to the extent feasible.
(m) A summary of the program's goals for
				collection amounts and public awareness shall include:
(i) Description of goals for the reporting
				year;
(ii) Description of goals for
				the following year, including identification of any unmet goals carried
				forward; and
(iii) Description of
				how program operator calculates or quantifies progress toward goals, including
				any percentages included in goals.
(n) A summary of degree of success in meeting
				goals shall include description of why goals were not met and what effort
				program operator will make to achieve those goals the following year.
(o) The program's annual expenditures,
				itemized by program category shall be organized using the criteria described in
				WAC 246-480-040(5).