Washington Administrative Code › Title 110 - Children, Youth, and Families, Department of › Chapter 110-15 - Working connections and seasonal child care subsidy programs › Part II - WORKING CONNECTIONS CHILD CARE › Rights and Responsibilities › Section 110-15-0025 - Consumers' rights

Current through Register Vol. 24-14, July 15, 2024
When consumers apply for or receive WCCC benefits, they
					 have the right to:
(1) Be free from
				  discrimination in accordance with all applicable federal and state
				  nondiscrimination laws, regulations, and policies;
(2) Have WCCC eligibility determined within
				  30 days from the application date per WAC
				  110-15-0095;
(3) Be informed, in writing, of their legal
				  rights and responsibilities related to WCCC benefits;
(4) Receive a written notice at least 10 days
				  before DCYF makes changes to lower or stop benefits except as stated in WAC
				  110-15-0115;
(5) Ask for an administrative hearing under
				  WAC
				  110-15-0280
				  if they disagree with DCYF about a decision;
(6) Ask a supervisor or administrator to
				  review a decision or action affecting their benefits without affecting their
				  right to an administrative hearing;
(7) Have an interpreter or translator service
				  provided by DCYF within a reasonable amount of time and at no cost to
				  them;
(8) Choose a provider as long
				  as the provider meets the requirements in WAC
				  110-15-0125;
(9) Ask the fraud early detection (FRED)
				  investigator from the DSHS office of fraud and accountability (OFA) to come
				  back at another time. Consumers do not have to let an investigator into their
				  homes. These requests will not affect their eligibility for benefits.
				  Consumers' refusal to provide information to an OFA investigators request could
				  affect their eligibility for benefits;
(10) Access their children at all times while
				  the children are in child care;
(11) Terminate child care without cause and
				  without notice to providers. Notice must be given to DCYF within five days of
				  termination;
(12) Not be charged by
				  the consumer's licensed, certified, or license-exempt provider, or be made to
				  pay for the difference between the provider's private rate and the state
				  maximum rate, when the provider's private rate for child care is higher than
				  the maximum state rate;
(13) Not be
				  charged by their licensed or certified providers, or otherwise be made to pay
				  for:
(a) The difference between providers'
				  registration fees and the state's maximum registration fee, when the providers'
				  registration fees are higher;
(b)
				  Any day when their children are absent;
(c) Vacation days when their providers'
				  choose to close;
(d) A higher
				  amount than the state allows for field trips. If the consumers request, and
				  providers have a written policy in place, consumers may voluntarily pay the
				  difference between the amount that the state allows and the actual cost of the
				  field trip;
(e) A preschool tuition
				  fee in addition to regular child care services; or
(f) Child care services after the final day
				  of care, when their providers stop caring for their children.