Virginia Administrative Code › Title 20 - PUBLIC UTILITIES AND TELECOMMUNICATIONS › Agency 5 - STATE CORPORATION COMMISSION › Chapter 425 - RULES GOVERNING ENHANCED 911 (E-911) SERVICE › Section 20VAC5-425-20 - General provisions

Current through Register Vol. 40, No. 24, July 15, 2024
A LEC shall:
1.
				Provide to its end-user customers access to E-911 service on all
				NALs;
2. Provide each relevant PSAP
				with a means for immediate access to LEC personnel that are capable of
				providing information related to the PSAP's E-911 services. Such LEC contact
				shall be available on a 24-hour basis, 365 days a year. Any changes to this
				contact information shall be communicated in writing, including email, text, or
				facsimile, to affected PSAPs within 24 hours;
3. Provide LEC company identification codes
				on each ALI record submitted to the E-911 ALI database provider;
4. Provide ALI record information such that
				its E-911 database error rate, for a given PSAP, is no greater than 1.0%. The
				ALI database error rate shall be the number of a LEC's incorrect ALI address
				records divided by the total number of a LEC's ALI records queried during a
				calendar quarter;
5. Submit, or
				cause to be submitted, no less than 95% of all E-911 ALI database affecting
				changes (including nonpublished and nonlisted telephone numbers) to the E-911
				ALI database provider within 48 hours of the LEC's receipt of notice of the
				change and 100% within 72 hours, excluding holidays and weekends;
6. Correct, or cause to be corrected, any ALI
				record within 48 hours of receiving written notification, including email,
				text, and facsimile, excluding holidays and weekends;
7. Exclude, or cause to be excluded, from the
				ALI database, ALI records that contain telephone numbers that cannot convey
				ANI;
8. Provide ALI record
				information relating to an E-911 emergency immediately upon the request of a
				verified authorized agent of the PSAP;
9. Advise customers applying for foreign
				exchange, foreign central office service, or any other wireline service, when
				there is the potential for problems in reaching the appropriate PSAP;
10. Render to a requesting PSAP, where the
				LEC provides ALI database services, detail sufficient to verify the accuracy of
				ALI database telephone number, name, and address information and company
				identification codes for each ANI. Such information shall be provided to the
				PSAP by the LEC on no more than a semi-annual basis and at a reasonable
				cost;
11. Render to a PSAP, upon
				request, on no more than a semi-annual basis, at no charge, detail sufficient
				to verify the accuracy of its E-911 services billing. This shall include (i)
				the total number of LEC ANI records of customers within the PSAP's jurisdiction
				served at each LEC end office, and (ii) the names of the other PSAPs served by
				each LEC end office where it serves more than one jurisdiction; and
12. Notify each relevant PSAP at least 30
				days prior to the commencement or discontinuance of local exchange
				telecommunications services.
Statutory Authority: §
											12.1-13
					 of the Code of Virginia.