Virginia Administrative Code › Title 20 - PUBLIC UTILITIES AND TELECOMMUNICATIONS › Agency 5 - STATE CORPORATION COMMISSION › Chapter 330 - LIMITATIONS ON DISCONNECTION OF ELECTRIC AND WATER SERVICE › Section 20VAC5-330-40 - Limitations on service termination to residential customers

Current through Register Vol. 40, No. 24, July 15, 2024
A. Following the
				issuance of a notice of intent to terminate service pursuant to § 56-247.1A 4
				or 6 of the Code of Virginia, an investor-owned electric utility, electric
				cooperative, or public utility providing water service shall, upon request from
				a residential customer who has a Serious Medical Condition Certification Form
				filed with the utility, delay termination of service for a minimum of an
				additional 30 calendar days beyond the expiration of the notice.
B. Following the issuance of a notice of
				intent to terminate service pursuant to § 56-247.1A 4 or 6 of the Code of
				Virginia, an investor-owned electric utility, electric cooperative, or public
				utility providing water service shall, upon request from a residential customer
				who does not have a Serious Medical Condition Certification Form filed with the
				utility, delay termination of service for 10 calendar days upon oral or written
				notification from a residential customer that such customer or a family member
				residing with the customer has a serious medical condition. The 10-calendar day
				delay in service termination shall commence on the date the investor-owned
				electric utility, electric cooperative, or public utility providing water
				service receives notification. At the time of such notification, the
				investor-owned electric utility, electric cooperative, or public utility
				providing water service shall:
1. Advise the
				residential customer that service termination will be delayed for 10 calendar
				days pending receipt of the Serious Medical Condition Certification
				Form;
2. Provide the customer
				access to the Serious Medical Condition Certification Form via its website or
				advise the consumer that access can be obtained via the Commission's
				website;
3. Not later than two
				business days after receiving notification, mail, email, or deliver via
				facsimile transmission a copy of the Serious Medical Condition Certification
				Form upon a request from the customer; and
4. Not later than two business days after
				receiving notification, mail the customer a letter advising the customer:
a. The date notification was
				received;
b. The date that the
				10-calendar day delay expires; and
c. That upon receipt of a Serious Medical
				Condition Certification Form within the 10-calendar day time period provided
				for in this subsection, it will delay the termination of service 30 calendar
				days from the date of termination initially noticed.
Upon receipt of a Serious Medical Condition Certification
				  Form within the 10-calendar day time period provided for in this subsection, an
				  investor-owned electric utility, electric cooperative, or public utility
				  providing water service shall provide the 30-calendar day delay in termination
				  of service required in subsection A of this section. An investor-owned electric
				  utility, electric cooperative, or public utility providing water service shall
				  not be required to provide a 10-calendar day delay in service termination
				  pursuant to this subsection more than once in a 12-month period.