Virginia Administrative Code › Title 20 - PUBLIC UTILITIES AND TELECOMMUNICATIONS › Agency 5 - STATE CORPORATION COMMISSION › Chapter 342 - RULES GOVERNING MULTI-FAMILY SHARED SOLAR PROGRAM › Section 20VAC5-342-50 - Marketing and enrollment

Current through Register Vol. 40, No. 24, July 15, 2024
A. A
				subscriber organization shall not enroll customers until after it receives the
				executed Small Generator Interconnection Agreement pursuant to
				20VAC5-314-40 through
				20VAC5-314-70, and any other
				applicable local and state permits for the shared solar facility.
B. A subscriber organization shall maintain
				adequate records allowing it to verify the customer's enrollment authorization.
				Authorization shall be in the form of a written contract with affirmed written
				signature, electronic signature, or recorded verbal affirmation. The subscriber
				organization shall maintain a copy of the contract for at least one year after
				the date of expiration. Such enrollment contracts shall be provided within five
				business days to the customer, the utility, or the commission staff upon
				request.
C. A subscriber
				organization shall provide accurate and understandable information in any
				advertisements, solicitations, marketing materials, or customer service
				contracts. All such materials shall, in a manner that is not misleading,
				include a statement that the price for the subscription does not include
				charges to be billed by the utility.
D. A subscriber organization shall provide to
				prospective subscribers, prior to executing a written contract, consumer
				disclosure information and a description of how the multi-family shared solar
				program will function. Such description shall include explanations of the
				respective roles of the subscriber organization and the utility, and a detailed
				description of how customers will be billed.
E. Subscriber contracts shall include, at a
				minimum, the following information:
1.
				Contract price expressed in per-kilowatt-hours, or if price is not easily
				specified, an explanation of how the subscription price will be calculated.
2. Size of the subscriber
				subscription in kilowatt-hours. The contract must address modification of
				subscriptions in the event a shared solar facility underperforms during a
				period.
3. Length of the contract.
4. Provisions for terminating the
				contract, including any termination fees.
5. Location of the shared solar facility.
6. Size of the shared solar
				facility.
7. Description of billing
				terms and conditions.
8. List of
				applicable fees, including start up fees, cancellation fees, late payment fees,
				and fees for returned payments for insufficient funds.
9. Clear descriptions of the responsibilities
				of the subscriber organization and the utility, consistent with this
				chapter.
10. Contact information
				for complaints and inquiries.
11.
				A clear statement that (i) the maximum size of the subscriber's subscription
				shall not exceed their estimated annual usage, (ii) each customer may only
				participate in one shared solar facility or one multi-family solar facility,
				and (iii) a net metering customer may not participate in this program.
12. In a conspicuous location,
				confirmation of the customer's authorization for the utility and subscriber
				organization to exchange, at a minimum, the following billing information:
a. Customer name;
b. Billing address and premise address;
c. Utility account number; and
d. Share solar subscription
				information, including, at a minimum:
(1)
				Pricing;
(2) Subscription size;
(3) Contract start date and
				length; and
(4) Terms of
				subscription.
13. In a conspicuous location, signatures
				confirming the customer's request to enroll and the approximate date the
				enrollment will be effective.