reglab/statecodes huggingface dataset:
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0045 - Installation of Electric Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1)
			 For the connection of its distribution system to the customer's premises, an
			 electric company shall, with the exceptions provided under its extension rules,
			 furnish service connections to the customer's service entrance.
(2) The electric company shall furnish, own,
			 operate, maintain, and replace the service connections with the exceptions as
			 may be listed in these rules or its tariff for line extensions.
(3) The service entrance on a customer's
			 premises shall be so located as to make the meter and service easily accessible
			 from the electric company's distribution lines and convenient for the
			 installation, operation, and maintenance of the company's meters and
			 equipment.
(4) The electric company
			 will not be required to install or maintain more than one service connection
			 directly from its distribution lines to the premises of any customer. Each
			 customer may be required to install and maintain, at their own expense, all
			 wiring and equipment needed to be installed on their premises to enable the
			 company to furnish and meter, at a single point on the customer's premises, all
			 service to be used by the customer. If conditions make it advisable for the
			 company to use a single connection from its distribution line to furnish
			 service to two or more customers on the same or different premises, the service
			 connection shall be of adequate capacity for the purpose, and the service
			 furnished to each customer shall be metered and billed separately.
Statutory/Other Authority: ORS 183, ORS 756 & ORS
				  757
Statutes/Other Implemented: ORS
				  756.040
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0050 - Installation of Gas Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1)
			 Each gas utility shall furnish, a gas service from the gas main adjacent to the
			 customer's premises to and including the meter. Each gas utility shall develop,
			 with the Commission's approval, a uniform policy governing the amount of
			 service extension that will be made free to connect a new customer. This policy
			 should be related to the investment that can prudently be made for the probable
			 revenue.
(2) Each gas utility shall
			 furnish, own, operate, maintain, and replace the service connections when
			 needed.
(3) The gas utility will
			 not be required to make more than one connection to its main to furnish service
			 to the premises of any customer and will not be required to install or maintain
			 pipes for the distribution of gas beyond a single point of delivery to points
			 of use upon the customer's premises.
(4) Each gas utility shall not be responsible
			 for the condition or maintenance of the piping or appliances installed by the
			 customer.
Stat. Auth.: ORS 183 & ORS 756
Stats. Implemented: ORS
				  756.040
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0051 - Main Extensions for Gas Service

Current through Register Vol. 63, No. 7, July 1, 2024
Each gas utility shall develop, with the Commission's approval,
				a uniform policy governing the amount of main extension which will be made free
				to connect a new customer. This policy should be related to the investment that
				can prudently be made for the probable revenue.
Stat. Auth.: ORS 183 & ORS 756
Stats. Implemented: ORS
				  756.040
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0055 - Temporary Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
Each energy or large telecommunications utility may render
				temporary service to a customer and may require the customer to bear all the
				cost of installing and removing the service in excess of any salvage realized.
				The length of temporary service shall be specified in the applicable tariffs
				approved by the Commission.
Stat. Auth.: ORS 183 & ORS 756
Stats. Implemented: ORS
				  756.040
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0057 - Connection of Residential Energy Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1) This rule applies to the connection of
			 energy service for an applicant or customer who has satisfied the requirements
			 of all applicable rules and regulations, and requested connection. This rule
			 applies for connection at a location with existing service facilities where the
			 utility need only activate service, or after any necessary line extension,
			 construction or repair work has been completed.
(2) Each energy utility must provide a means
			 by which an applicant or customer may contact the utility on a Business Day so
			 that the applicant or customer may pay applicable charges, submit any necessary
			 credit information and request connection of service. For purposes of this
			 rule, Business Day is defined as Monday through Friday, 8:00 a.m. to 5:00 p.m.,
			 excluding state- or utility-recognized holidays.
(3) An energy utility must connect service as
			 soon as reasonably possible, within the normal course of business, after an
			 applicant or customer has satisfied the requirements for and requested
			 connection. At a minimum, service must be connected within two Business Days,
			 except as provided in section (4) of this rule.
(4) This section only applies to a natural
			 gas service connection that is completed between September 15 and November 15
			 of each year, at an address where the applicant received service at any time
			 during the past 12 months that was disconnected, but not reconnected within 20
			 days. Service must be connected as soon as reasonably possible, within the
			 normal course of business, after an applicant or customer has satisfied the
			 requirements for and requested connection. At a minimum:
(a) Service must be connected within two (2)
			 Business Days when the applicant's prior service at the address was
			 disconnected from August 15 to November 15 of the current year.
(b) Service must be connected within five (5)
			 Business Days when the applicant's prior service at the address was
			 disconnected from November 16 of the previous year to August 14 of the current
			 year.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0120 - Meter Readings and Bill Forms

Current through Register Vol. 63, No. 7, July 1, 2024
(1) Every energy utility providing metered
			 service will clearly indicate on the meter the units of service for which the
			 charge is made to the customer. The energy utility will clearly and plainly
			 mark on the meter the proper constant to be applied when the dial reading on an
			 electric meter must be multiplied by a constant to obtain the units
			 consumed.
(2) All bills must
			 display:
(a) The total consumption for the
			 billing period;
(b) The beginning
			 and ending meter readings for the billing period, where available;
(c) The beginning and ending dates of the
			 billing period;
(d) The number of
			 units of service supplied;
(e) The
			 schedule number under which the bill was computed; and
(f) Any other information needed to compute
			 the bill. Each bill will specify the delinquent date of the bill. When there is
			 good reason for so doing, the energy utility may submit estimated bills. The
			 energy utility will clearly note on the bill when total consumption is
			 estimated for more than twenty-four hours in one billing period.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0125 - Due and Payable Period

Current through Register Vol. 63, No. 7, July 1, 2024
(1)
			 Each energy or large telecommunications utility shall establish procedures to
			 ensure that the period from the billing transmittal for all current charges,
			 including payment for final bills, to the due date is not less than 15
			 days.
(2) If the bill is delivered
			 by US mail, the due and payable period begins the day after the US Postal
			 Service postmark or the day after the date of postage metering.
Stat. Auth.: ORS 183, 756, 757 & 759
Stats. Implemented: ORS
				  756.040
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0126 - Late-Payment Charge

Current through Register Vol. 63, No. 7, July 1, 2024
(1) Except as
			 provided in section (2) of this rule, an energy or large telecommunications
			 utility may apply a late-payment charge to customer accounts not paid in full
			 each month, provided the utility has filed the late-payment charge in its rate
			 schedule.
(2) An energy utility
			 shall not impose late-payment charges on residential customers unless:
(a) The energy utility offers residential
			 customers a preferred billing date option under which the customer can select
			 or change a bill date. Utilities shall not be required to change a customer's
			 bill date more than once in any 12-month period;
(b) The energy utility's rate schedule
			 provides that the late charge is not applied on residential balances less than
			 $200; or
(c) The charge is applied
			 only to amounts carried forward for two consecutive months.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0130 - Meter Test

Current through Register Vol. 63, No. 7, July 1, 2024
(1) Any customer
			 may ask the energy utility to test a meter. Such tests shall be made within 20
			 working days of the request at no cost to the customer. If a customer requests
			 more than one meter test within any 12-month period, the energy utility may
			 charge the customer to recover the reasonable cost of the test. The energy
			 utility may not charge the customer if the meter is found to register outside
			 the 2 percent accepted tolerance standard under normal operating
			 conditions.
(2) A customer and/or a
			 designated representative shall have the right to be present at any meter test.
			 The test shall be conducted at a mutually acceptable time during regular
			 business hours.
(3) A written
			 report showing the customer's name, the request date, the address where the
			 meter has been installed, the meter's number, the date tested, and the test
			 result shall be supplied to the customer within a reasonable time after
			 completing the test.
Stat. Auth.: ORS 183, 756 & 757
Stats. Implemented: ORS
				  756.040 &
				  757.255
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0135 - Adjustment of Utility Bills

Current through Register Vol. 63, No. 7, July 1, 2024
(1)
			 Except as provided in section (7) of this rule, when a large telecommunications
			 utility has incorrectly billed a customer, the large telecommunications utility
			 must take corrective action as follows:
(a) If
			 the date of the error can be determined, the large telecommunications utility
			 must issue a bill credit or refund for the over charge or a corrected bill for
			 the under charge back to such date. If the date of the error cannot be
			 determined, the large telecommunications utility must refund the over charge or
			 rebill the under charge for no more than six months' usage; and.
(b) In no event may a large
			 telecommunications utility issue a corrected bill or refund for more than three
			 years of incorrectly billed charges.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0180 - Verification of Eligibility for Low-Income Residential Customers

Current through Register Vol. 63, No. 7, July 1, 2024
(1) A residential
			 customer shall qualify as an eligible low-income residential customer for
			 purposes of these Division 21 rules through the following methods:
(a) The customer is a recipient of energy
			 assistance within the past 12 months through the Low-Income Home Energy
			 Assistance Program (LI HEAP) or the Oregon Energy Assistance Program (OEAP) or
			 an energy assistance program offered by an energy utility; or
(b) The customer is enrolled in any of the
			 utility's income-qualified energy assistance programs or qualifies to enroll in
			 any program offered by a utility to residential customers based on differential
			 energy burdens based on factors that affect affordability pursuant to ORS
			 757.230(1).
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0170 - Billing Error Reporting

Current through Register Vol. 63, No. 7, July 1, 2024
(1) As
			 used in this rule, "billing error" means an error by an energy utility in the
			 calculation of tariffed amounts billed to customers that:
(a) Is due to a single, specific event,
			 reason, or condition;
(b) Resulted
			 in the issuance of a corrected bill; and
(c) Affected an estimated 0.5 percent or more
			 of customer bills issued in any billing month by an average of $5.00 or
			 more.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0200 - Establishing Credit for Residential Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1) An applicant or customer may demonstrate
			 satisfactory credit for new or continuing service by showing any of the
			 following, provided that a deposit is not required under section (2) of this
			 rule:
(a) Received 12 months of continuous
			 utility service of the same type applied for (energy or telecommunications)
			 during the preceding 24 months and the utility can verify a prior service
			 account in the customer or applicant's name, either by the applicant's account
			 history with the utility or by contacting a former utility or through an
			 authorized letter provided by the applicant or customer from the former utility
			 on utility letterhead that includes the following:
(A) Name(s) of the responsible person(s) on
			 the account;
(B) Date of
			 service;
(C) A statement that the
			 customer was not disconnected for nonpayment during the final 12 months of
			 service; and
(D) A statement that
			 the applicant or customer voluntarily terminated service and timely paid for
			 all services rendered.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0210 - Interest on Deposits for Residential and Nonresidential Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1) Each year, the
			 Commission shall establish an annual interest rate that must be paid on
			 customer deposits. The Commission will base the rate upon consideration of the
			 effective interest rate for new issues of one-year Treasury Bills issued during
			 the last week of October, the interest rate on the most recent issuance of
			 one-year Treasury Bills, or the effective interest rate for the average yield
			 of Treasury Bills of the closest term issued during the last week of October.
			 This interest rate, rounded to the nearest one-half of one percent, shall apply
			 to deposits held during January 1 through December 31 of the subsequent year.
			 The Commission will advise all energy and large telecommunications utilities of
			 the changes in the rate to be paid on customer deposits held as
			 needed.
(2) Upon payment of a
			 deposit, the energy or large telecommunications utility shall provide the
			 customer documentation showing the date, name of the applicant or customer, the
			 service address, the amount of deposit, a statement that the deposit will
			 accrue interest at the rate prescribed by the Commission, and an explanation of
			 the conditions under which the deposit will be refunded.
(3) If the deposit is held beyond one year,
			 accrued interest will be paid by a credit to the customer's account. If held
			 less than one year, interest will be prorated. An energy or large
			 telecommunications utility shall keep a detailed record of each deposit
			 received until the deposit is credited or refunded.
Stat. Auth.: ORS 183, 756, 757, 759 & Ch. 290, OL
				  1987
Stats. Implemented: ORS
				  756.040 & Ch. 290, OR Laws
				  1987
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0215 - Refund of Deposits for Residential and Nonresidential Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1) An energy or
			 large telecommunications utility shall promptly refund a customer's deposit
			 with accrued interest when service is terminated, provided a refund due shall
			 first be applied to any unpaid balance on the customer's account.
(2) Except as provided in section (6) of this
			 rule, an energy or large telecommunications utility may continue holding a
			 deposit until credit is satisfactorily established or reestablished. For
			 purposes of this rule, credit shall be considered to be established or
			 reestablished if one year after a deposit is made:
(a) The account is current;
(b) Not more than two five-day disconnection
			 notices were issued to the customer during the previous 12 months;
			 and
(c) The customer was not
			 disconnected for nonpayment during the previous 12 months.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0305 - Grounds for Disconnecting Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1) Utility service may be disconnected by an
			 energy utility or large telecommunications utility:
(a) When the applicant or customer fails to
			 pay a deposit or make payments in accordance with the terms of a deposit
			 payment arrangement;
(b) When the
			 applicant or customer provides false identification to establish service,
			 continue service, or verify identity;
(c) When the customer fails to pay Oregon
			 tariffed or price-listed charges due for services rendered;
(d) When the customer fails to abide by the
			 terms of a time-payment agreement;
(e) When the customer requests the utility to
			 disconnect service or close an account or when a co-customer fails to reapply
			 for service within 20 calendar days after a joint account is closed by the
			 other co-customer, so long as the utility has provided a notice of pending
			 disconnection;
(f) When the customer
			 does not cooperate in providing access to the meter;
(g) When facilities provided are unsafe or do
			 not comply with state and municipal codes governing service or the utility's
			 rules and regulations;
(h) When
			 there is evidence of meter-tampering, diverting service, or other theft of
			 service;
(i) When dangerous or
			 emergency conditions exist at the service premises under OAR
			 860-021-0315;
(j) When a customer
			 fails to disclose reasonably accurate customer load information which results
			 in damage to utility equipment; or
(k) When the Commission approves the
			 disconnection of service.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0310 - Voluntary Disconnection of Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
Every customer who is about to vacate any premises supplied
				with service by the energy or large telecommunications utility, or who for any
				reason wishes to have such service discontinued, shall give five days' notice
				in advance of specified date of discontinuance of service to the utility. Until
				the energy or large telecommunications utility shall have such notice, the
				customer shall be held responsible for all service rendered.
Stat. Auth.: ORS 183, ORS 756, ORS 757 & ORS 759
Stats. Implemented: ORS
				  756.040
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0315 - Emergency Disconnection of Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
In emergencies endangering life or property, an energy or large
				telecommunications utility may terminate service without following the
				procedures in division 021. However, the energy or large telecommunications
				utility shall immediately thereafter notify the Commission. In such cases, when
				the necessity for emergency termination was through no fault of the customer,
				the utility will not make a charge to restore service.
Stat. Auth.: ORS 183, ORS 756, ORS 757 & ORS 759
Stats. Implemented: ORS
				  756.040 & ORS
				  757.035
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0320 - Disconnection of Service on Weekends and Holidays

Current through Register Vol. 63, No. 7, July 1, 2024
Utility service shall not be disconnected for nonpayment on a
				weekend or a state- or utility-recognized holiday. Utility service shall not be
				disconnected for nonpayment on a Friday or the day before a state- or
				utility-recognized holiday unless mutually agreed upon by the customer,
				utility, and the Commission's Consumer Services Section.
Statutory/Other Authority: ORS 183, ORS 756, ORS 757 &
				  ORS 759
Statutes/Other Implemented: ORS
				  756.040 & ORS
				  757.760
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0325 - Accounts Not Related to Residential Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
An energy or large telecommunications utility may not deny or
				disconnect residential service due to the failure to pay for nonresidential
				service or to meet obligations in connection with nonresidential
				service.
Stat. Auth.: ORS 183, ORS 756, ORS 757 & ORS 759
Stats. Implemented: ORS
				  756.040
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0326 - Disconnection of Gas or Electric Service to Tenants

Current through Register Vol. 63, No. 7, July 1, 2024
(1) When an energy utility's records show
			 that a residential billing address is different from the service address, and
			 the utility has reason to believe that the service address is not occupied by
			 the customer or co-customer, the utility must provide a five-day disconnect
			 notice to the occupants of the premises in the manner described in OAR
			 860-021-0405(6). The five-day disconnect notice must be addressed to "tenant"
			 or "occupant" and must include a statement regarding the impending
			 disconnection of utility service, the earliest date for disconnection and an
			 explanation of the Commission's complaint process and toll-free number. The
			 notice to occupants need not include the dollar amount owing or the reason for
			 disconnection.
(2) When an energy
			 utility's records show that a residence is a master-metered multi-family
			 dwelling (including rooming houses), the utility must notify the Commission's
			 Consumer Services Section at least five business days before disconnecting the
			 service. The utility will use reasonable efforts to notify occupants of the
			 impending disconnection and alternatives available to them.
Statutory/Other Authority: ORS 183, ORS 756, ORS 757 & OL
				  1987, Ch. 290
Statutes/Other Implemented: ORS
				  756.040, ORS
				  757.760  & OL 1987, Ch. 290
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0328 - Reconnection of Residential Energy Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1) This rule applies to a service
			 reconnection requested within 20 calendar days of the date of disconnection,
			 after an applicant or customer has satisfied the requirements for service under
			 all applicable rules and regulations, and requested reconnection.
(2) Each energy utility must provide a means
			 by which an applicant or customer may contact the utility on a Business Day so
			 that the applicant or customer may pay applicable charges, apply for
			 verification as a low-income residential customer under OAR 860-021-0180,
			 submit any necessary credit information, and request reconnection of service. A
			 Business Day is defined as Monday through Friday, 8:00 a.m. to 5:00 p.m.,
			 excluding state- or utility-recognized holidays.
(3) For energy utility service that has been
			 disconnected in accordance with OAR 860-021-0305(1), (2), (4), (5), (10), (11) 
			 or involuntarily disconnected for failure to pay Oregon tariff charges:
(a) An energy utility must reconnect service
			 as soon as reasonably possible, within the normal course of business, after an
			 applicant or customer has satisfied the requirements for and requested
			 reconnection. At a minimum, service must be restored as follows:
(A) For a request for reconnection received
			 during the Business Day, Monday through Thursday, service must be restored by
			 5:00 p.m. the following day, except when the following day is a state- or
			 utility-recognized holiday.
(B) For
			 a request for reconnection received on a Friday Business Day before 3:00 p.m.,
			 service must be restored by 5:00 p.m. the following day.
(C) For a request for reconnection received
			 on a Friday Business Day between 3:00 p.m. and 5:00 p.m., service must be
			 restored by the end of the next Business Day.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0330 - Reconnection Fee for Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
When a utility service is disconnected pursuant to OAR
				860-021-0305, the energy or large telecommunications utility may charge the
				reconnection fee in its tariff, except as provided below:
(1) For electric utilities that have the
			 ability to perform remote reconnection, the electric utility may not assess a
			 reconnection fee for low-income residential customers for the first two
			 reconnections in a calendar year.
(2) For electric utilities that do not have
			 the ability to perform remote reconnection, the electric utility may not assess
			 a reconnection fee for low-income residential customers for the first
			 reconnection in a calendar year.
(3) For natural gas utilities, the natural
			 gas utility may not assess a reconnection fee for a low-income residential
			 customers for the first reconnection in a calendar year.
(4) Sections (1) (2), and (3) above do not
			 apply to After Hours Reconnect as described in OAR
			 860-021-0328(7)(b).
Statutory/Other Authority: ORS 183, ORS 756, ORS 757 &
				  ORS 759
Statutes/Other Implemented: ORS
				  756.040 & ORS
				  757.225
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0334 - Transfer Billings

Current through Register Vol. 63, No. 7, July 1, 2024
(1) If an
			 energy or large telecommunications utility identifies a balance a customer owes
			 the utility from the customer's prior account for Oregon service, the utility
			 may transfer the amount to the customer's current account after giving the
			 customer notice of the transfer, the amount due under the prior account, the
			 period when the balance was incurred, and the service address or telephone
			 number under which the bill was incurred; or the utility may send a separate
			 notice to the customer giving the same information that would be included in
			 the transfer, but collecting the amount due separately from the customer's
			 current account. If the bill is identified when a customer changes residences,
			 the provisions of this rule apply. An energy or large telecommunications
			 utility may pursue disconnection for nonpayment of a customer's current utility
			 service only in compliance with OAR 860-021-0405  or OAR 860-021-0505.
(2) If the customer has six months or more
			 remaining on a time-payment agreement, the installment amount will be adjusted
			 to bring the account into balance within the time specified in the original
			 agreement. If the customer has less than six months remaining on a time-payment
			 agreement, the energy or large telecommunications utility will recalculate the
			 agreement to bring the account into balance within 12 months. The customer must
			 pay any past due time-payment installments before the energy or large
			 telecommunications utility adjusts or recalculates the agreement. Energy and
			 large telecommunications utilities may make more liberal payment arrangements
			 for customers on medical certificates who cannot reasonably be expected to pay
			 the outstanding balance in the time otherwise applicable under this
			 rule.
Stat. Auth.: ORS 183 & ORS 756
Stats. Implemented: ORS
				  756.040 & ORS
				  757.225
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0335 - Refusal of Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1)
			 Except as provided in section (2) of this rule and OAR 860-021-0330, an energy
			 utility may refuse to provide service to a customer or applicant until the
			 utility receives full payment of any overdue amount of an Oregon tariffed or
			 price-listed charge and any other like obligation related to an Oregon prior
			 account.
(2) Except for a
			 residential customer or applicant who was disconnected for theft of service, an
			 energy utility shall provide service to a residential customer or applicant
			 upon receiving payment equal to at least one-half of any overdue amount of an
			 Oregon tariffed or price-listed charge and any other like obligation related to
			 a prior account, except deposits which must be paid in full, provided the
			 customer or applicant has made reasonable partial payment on the account during
			 the time service has been discontinued. An energy utility may not require a
			 deposit to be paid by a low-income residential customer. The customer shall pay
			 the balance of the amount owed to the energy utility within two subsequent
			 billing cycles of the date service is initiated. Upon failure to pay, the
			 energy utility may disconnect service after providing a five-day notice to the
			 customer. The notice shall contain the information set forth in OAR
			 860-021-0405(2)(a), (b), (c), (d)(A) and (D)  and shall be served as required by
			 860-021-0405(5). If a customer or applicant whose service was terminated
			 applies for service within 20 days of the termination, the provisions of this
			 rule apply.
(3) If electric or gas
			 service is disconnected for a residential customer's failure to comply with the
			 payment terms in section (2) of this rule, the utility may refuse to restore
			 service until the utility receives full payment of any overdue obligation of an
			 Oregon tariffed or price-listed charge and any other like obligation related to
			 a prior account, including any reconnection fee, late payment fee, and past due
			 bill.
(4) Refusal of service by a
			 large telecommunications utility:
(a) A large
			 telecommunications utility may refuse to provide service to a customer or
			 applicant until the utility receives full payment of any overdue amount of an
			 Oregon tariffed or price-listed charge and any other like obligation related to
			 a prior account except for telecommunications service applicants who are
			 eligible for OTAP.
(b) A large
			 telecommunications utility may refuse to provide service to a residential
			 customer or applicant who is eligible for OTAP until the utility receives full
			 payment of any overdue amount relating to a prior account for tariffed local
			 exchange and price-listed services, excluding any toll charges.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0405 - Notice of Pending Disconnection of Residential Electric or Gas Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1) When a
			 written notice is given under these rules:
(a) The notice must conform to the
			 requirements of OAR 860-021-0010  concerning multilingual requirements and
			 service on any designated representative; and
(b) The notice must conform to the
			 requirements of OAR 860-021-0326  if the energy utility's records show the
			 billing address is different than the service address or the residence is a
			 master-metered multi-family dwelling. The notice may be addressed to "tenant"
			 or "occupant." The envelope must bear a bold notice stating, "Important notice
			 regarding disconnection of utility service," or words to that effect.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0406 - Wildfire Displacement Protection

Current through Register Vol. 63, No. 7, July 1, 2024
(1) An energy utility shall make best efforts
			 to put into effect a moratorium on the disconnection of residential and
			 commercial service for nonpayment on any day a residential or commercial
			 customer is under a level 2 or 3 evacuation notice due to wildfires.
(2) An energy utility shall make best effort
			 to put into effect a moratorium on the disconnection of residential and
			 commercial service for nonpayment on any day of a level 2 or 3 evacuation order
			 and the day after a level 2 or 3 evacuation order has been lifted.
(3) Upon request from a customer who has been
			 disconnected for non-payment within the previous 72 hours of a wildfire
			 evacuation, after the evacuation order has been lifted, an energy utility shall
			 make best efforts to reconnect the customer.
(4) An energy utility shall make best efforts
			 to have information available on its website concerning wildfire displacement
			 protections; and when practical, information from the energy utility that
			 includes energy utility contact information shall be available at local
			 emergency command centers, local community-based organizations, and local
			 media.
Statutory/Other Authority: ORS 183, ORS 756 & ORS
				  757
Statutes/Other Implemented: ORS
				  756.040 & ORS
				  757.760
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0407 - Severe Weather Moratorium on Involuntary Disconnection of Residential and Small Commercial Electric or Gas Utility Service for Nonpayment

Current through Register Vol. 63, No. 7, July 1, 2024
(1) Except as set
			 forth in section (10) of this rule, an energy utility must put into effect a
			 moratorium on the disconnection of residential service for nonpayment from
			 November through March on any day a temperature of less than 32 degrees
			 Fahrenheit is forecasted by the applicable weather reporting service or a
			 winter storm warning indicating weather conditions pose a threat to life or
			 property is issued by the applicable weather reporting service.
(2) An electric utility must put into effect
			 a moratorium on the disconnection of residential service for nonpayment on any
			 day a local Heat Advisory is issued by the applicable weather reporting
			 service.
(3) An energy utility must
			 put into effect a moratorium on the disconnection of residential and small
			 commercial service for nonpayment when the Air Quality Index is at or above 100
			 as issued on the website AirNow.gov or a similar air quality reporting service
			 that may be designated by the utility.
(4) Any moratorium activated as a result of
			 section (1), (2), or (3) of this rule must remain in effect at least through
			 the start of the next business day.
(5) For purposes of sections (1) and (2) of
			 this rule, an energy utility must base the need for a moratorium on data
			 available from the National Weather Service or another weather reporting
			 service that may be designated by the utility.
(6) An energy utility need only apply a
			 moratorium to the geographic area that meets the conditions in sections (1) to
			 (3) of this rule.
(7) The energy
			 utility must obtain the required forecast data no later than 8:00 a.m. each
			 business day.
(8) Each energy
			 utility must notify the Commission's Consumer Services Section which weather
			 reporting service and air quality service it will utilize in each geographic
			 area served by the utility in complying with the requirements of this rule; and
			 the energy utility must notify the Commission's Consumer Services Section upon
			 choosing a different weather reporting service.
(9) Upon request from a customer who has been
			 disconnected for nonpayment within the previous 72 hours of a severe weather or
			 air quality condition outlined in sections (1), (2), and (3) of this rule, an
			 energy utility must make best efforts to reconnect service. The energy utility
			 may apply reconnection fees authorized in OAR 860-021-0330  to any
			 reconnection.
(10) The temperature
			 threshold specified in section (1) of this rule does not apply if an energy
			 utility offers a Commission-approved winter protection program.
Statutory/Other Authority: ORS
				  756.060
Statutes/Other Implemented: ORS
				  756.040
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0408 - Disconnect Reporting Rule

Current through Register Vol. 63, No. 7, July 1, 2024
(1) As
			 used in this rule:
(a) "Energy assistance
			 recipient" means a residential customer who has received bill payment
			 assistance with an energy bill from any federal, state, ratepayer-funded, or
			 utility-supported bill payment assistance fund or program at least once within
			 the past 12 months.
(b)
			 "Companywide" means the geographic area served by a particular energy utility
			 within the state of Oregon.
(c)
			 "Local service area" means a smaller geographic unit within an energy utility's
			 companywide service area, such as zip code, city, county, or other similar
			 unit.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0410 - Emergency Medical Certificate for Residential Electric and Gas Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1) An energy
			 utility shall not disconnect residential service if the customer submits
			 certification from a qualified medical professional or self-certifies that
			 disconnection would significantly endanger the physical health of the customer
			 or a member of the customer's household. For the purposes of this rule,
			 "Qualified medical professional" means a licensed physician,
			 nurse-practitioner, or physician's assistant authorized to diagnose and treat
			 the medical condition described without direct supervision by a
			 physician.
(2) Any oral
			 certification by a qualified medical professional and any residential
			 customer's initial self certification to the utility must be confirmed in
			 writing within 30 days by a qualified medical professional prescribing medical
			 care. Written Certifications must include:
(a)
			 The name of the person to whom the certificate applies and relationship to the
			 customer;
(b) A complete description
			 of the health conditions;
(c) An
			 explanation of how the person's health will be significantly endangered by
			 terminating the service;
(d) A
			 statement indicating how long the health condition is expected to
			 last;
(e) A statement specifying
			 the particular type of utility service required (for example, electricity for
			 respirator); and
(f) The signature
			 of the qualified medical professional prescribing medical care.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0414 - Equal-Payment Plans for Residential and Small Commercial Electric and Gas Service

Current through Register Vol. 63, No. 7, July 1, 2024
Electric companies and gas utilities will make equal-payment
				plans available to residential and small commercial customers. A customer with
				no outstanding balance who agrees to remain on an equal-payment plan for 12
				months may enter into equal-payment agreement at any time during the year. The
				plan will provide for an annual adjustment between the estimated charge and the
				actual charges. If a customer changes residences or place of business during
				the term of the agreement, the payments may be adjusted to reflect the
				anticipated change in usage. Nothing in this rule is intended to restrict a
				utility's right to adopt additional payment options.
Statutory/Other Authority: ORS 183 & ORS 756
Statutes/Other Implemented: ORS
				  756.040, ORS
				  757.750  & ORS
				  757.760
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0415 - Time-Payment Agreements for Residential Electric and Gas Service (Nonmedical Certificate Customers)

Current through Register Vol. 63, No. 7, July 1, 2024
(1) An
			 energy utility may not disconnect residential service for nonpayment if a
			 customer enters into a written time-payment plan. An energy utility will offer
			 customers a choice of payment agreements. At a minimum, the customer may choose
			 between a levelized payment plan and an equal-pay arrearage plan.
(2) A customer who selects a levelized
			 payment plan will pay a down payment equal to the average annual bill including
			 the account balance, divided by 12, and a like payment each month for 11 months
			 thereafter:
(a) The energy utility shall
			 review the monthly installment plan periodically. If needed due to changing
			 rates or variations in the amount of service used by the customer, the
			 installment amount may be adjusted to bring the account into balance within the
			 time specified in the original agreement;
(b) If a customer changes service address at
			 any time during the period of a time-payment agreement, provided that payments
			 are then current and the customer pays other tariff charges associated with the
			 change in residence, the energy utility shall recalculate the customer's
			 deposit and/or monthly installment. The recalculated amount shall reflect the
			 balance of the account at the previous service address and the average annual
			 bill at the new service address for the months remaining in the original
			 time-payment agreement. When installments on a time-payment agreement have not
			 been kept current, a customer shall pay all past-due installments and any other
			 applicable charges before service is provided at the new residence.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0420 - Field Visit Charge

Current through Register Vol. 63, No. 7, July 1, 2024
A Commission approved fee may be charged whenever an energy
				utility visits a residential service address intending to reconnect or
				disconnect service, but due to customer action, the energy utility is unable to
				complete the reconnection or disconnection at the time of the visit. An energy
				utility shall waive the first field visit charge within a 12-month window to
				low-income residential customers.
Statutory/Other Authority: ORS 183, ORS 756 & ORS
				  757
Statutes/Other Implemented: ORS
				  756.040 & ORS
				  757.225
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0505 - Disconnection Procedures for All Commercial Electric and Gas Utility Customers and All Customers of Large Telecommunications Utilities

Current through Register Vol. 63, No. 7, July 1, 2024
(1) This rule
			 applies to the involuntary termination of all commercial electric and natural
			 gas customers and all utility services provided by large telecommunications
			 utilities.
(2) The energy or large
			 telecommunications utility must provide written notice to the customer at least
			 five business days before disconnecting service except when the disconnection
			 is made:
(a) At the request of the customer;
			 or
(b) When the facilities provided
			 are unsafe creating an emergency endangering life or property under OAR
			 860-021-0315.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0510 - Emergency Medical Certificate for Residential Telecommunications Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1) A
			 large telecommunications utility shall not disconnect local exchange
			 residential service if the customer submits certification from a qualified
			 medical professional stating that disconnection would significantly endanger
			 the physical health of the customer or a member of the customer's household.
			 "Qualified medical professional" means a licensed physician,
			 nurse-practitioner, or physician's assistant authorized to diagnose and treat
			 the medical condition described without direct supervision by a
			 physician.
(2) The oral
			 certification to the large telecommunications utility must be confirmed in
			 writing within 14 days by the qualified medical professional prescribing
			 medical care. A written certification must include:
(a) The name of the person to whom the
			 certificate applies and relationship to the customer;
(b) A complete description of the health
			 conditions;
(c) An explanation of
			 how the person's physical health will be significantly endangered by
			 terminating the service;
(d) A
			 statement indicating how long the health condition is expected to
			 last;
(e) A statement specifying
			 the particular type of service required (for example, electricity for
			 respirator); and
(f) The signature
			 of the qualified medical professional prescribing medical care.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0550 - Termination of Local Exchange Residential Service for Telecommunications Customers at Significant Risk

Current through Register Vol. 63, No. 7, July 1, 2024
(1)
			 "At significant risk" means:
(a) At risk of
			 domestic violence, as defined in ORS
			 135.230;
(b) At risk of unwanted sexual contact, as
			 defined in ORS 163.305;
(c) A person with disabilities, as defined in
			 ORS 124.005, who is at risk of
			 abuse, as defined in 124.005(1)(a), (1)(d), or
			 (1)(e);
(d) An elderly person, as defined in ORS
			 124.005, who is at risk of
			 abuse, as defined in 124.005(1)(a), (1)(d), or
			 (1)(e); or
(e) A victim of stalking, as described in ORS
			 163.732.
Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0575 - Time Payment Agreements for Large Telecommunications Utilities

Current through Register Vol. 63, No. 7, July 1, 2024
(1) A time payment
			 agreement must contain, at a minimum, the following terms:
(a) An initial customer down payment of $10
			 or 25 percent of the balance owing for tariffed or price-listed large
			 telecommunications utility services on file with the Commission, whichever is
			 greater;
(b) Full payment of the
			 overdue balance within 90 days of the date of the agreement; and
(c) Customer agreement to keep subsequent
			 bills current.