reglab/statecodes huggingface dataset:
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 4 - CUSTOMER RELATIONS › Section 103-540 - System Which Utility Must Maintain

Current through Register Vol. 48, No. 6, June 28, 2024
Each utility, unless specifically relieved in any case by the
				  commission from such obligation, shall operate and maintain in safe, efficient
				  and proper conditions of all of its facilities and equipment used in connection
				  with the services it provides to any customer up to and including the point of
				  delivery from systems or facilities owned by the customer.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 4 - CUSTOMER RELATIONS › Section 103-541 - Contracts

Current through Register Vol. 48, No. 6, June 28, 2024
No utility shall execute or enter into any agreement or
				  contract with any person, firm, partnership, or corporation or any agency of
				  the Federal, State or local government which would impact, pertain to, or
				  effect said utility's fitness, willingness, or ability to provide sewerage
				  service, including but not limited to the collection or treatment of said
				  wastewater, without first submitting said contract in form to the commission
				  and the ORS and obtaining approval of the commission.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 5 - ENGINEERING › Section 103-550 - Good Engineering Practice

Current through Register Vol. 48, No. 6, June 28, 2024
The sewerage plant of the utility shall be constructed,
				  installed, maintained and operated in accordance with accepted good engineering
				  practice to assure, as far as reasonably possible, continuity of service,
				  uniformity in the quality of service furnished, and the safety of persons and
				  property.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 5 - ENGINEERING › Section 103-551 - Design and Construction Requirements

Current through Register Vol. 48, No. 6, June 28, 2024
The design and construction of the sewerage plant shall
				  conform to the requirements of the Bureau of Water of the South Carolina
				  Department of Health and Environmental Control.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 5 - ENGINEERING › Section 103-552 - Acceptable Standards

Current through Register Vol. 48, No. 6, June 28, 2024
Unless otherwise specified by the commission, each utility
				  shall use the guidelines of the South Carolina Department of Health and
				  Environmental Control as minimum standards of good engineering
				  practices.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 5 - ENGINEERING › Section 103-553 - Adequacy of Sewerage Plant

Current through Register Vol. 48, No. 6, June 28, 2024
The capacity of the utility's plant for the collection,
				  transmission, treatment and disposal of sewage, sewage effluent and other
				  removed substances must be sufficiently large to meet all normal demands for
				  service and provide a reasonable reserve for emergencies.
The utility shall furnish the ORS with the following:
1) Statement by the South Carolina Department
				of Health and Environmental Control that the design has been
				approved;
2) Statement by the South
				Carolina Department of Health and Environmental Control that the utility was
				installed according to plans and specifications;
3) Statement by a professional engineer that
				the utility design meets his approval and the utility was installed with the
				approval of a professional engineer; and
4) Copy of "as built" plans and
				specifications approved by a professional engineer.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 5 - ENGINEERING › Section 103-554 - Inspection of Sewerage Plant

Current through Register Vol. 48, No. 6, June 28, 2024
Each utility must adopt a program of regular inspection of
				  its sewerage plant in order to determine the necessity for replacement and
				  repair. The frequency of the various inspections shall be based on the
				  utility's experience and accepted good practice. Each utility shall keep
				  sufficient records to substantiate compliance with its inspection
				  program.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 5 - ENGINEERING › Section 103-555 - Service Pipe Connections

Current through Register Vol. 48, No. 6, June 28, 2024
A.
				Utility's Service Pipe--The utility shall install and maintain that portion of
				the service pipe from the main to the boundary line of the property being
				served, public road, or street under which such main may be located. The
				connection of the service pipe to the main must be made using appropriate wyes,
				saddles, or other acceptable fittings.
B. Customer's Service Pipe--The customer
				shall install and maintain that portion of the service pipe from the end of the
				utility's service pipe into the premises served. The portion of the service
				pipe installed and maintained by the customer shall conform to all reasonable
				rules and regulations of the utility. It must be constructed of approved
				materials and must be installed and maintained in accordance with accepted good
				practice and in conformance with applicable codes of governmental regulations.
				Each customer's service pipe shall serve no more than one customer.
C. Restrictions on Installation--A sewer
				service pipe shall not be laid in the same trench with water pipe unless the
				water service pipe is laid on a shelf on the side of the trench, not less than
				eighteen (18) inches above and not less than eighteen (18) inches horizontally
				away from the sewer pipe.
D.
				Inspection--If a governmental agency requires an inspection of the customer's
				plumbing, the utility shall not connect the customer's service pipe until it
				receives a notice from that governmental agency certifying that the customer's
				plumbing conforms to those standards set by the agency.
E. Service Pipe Connection--The utility shall
				be responsible for providing the location for the connection of the customer's
				service pipe to the utility's service pipe or the utility's main, whichever is
				applicable, at the utility's expense, and at no expense to the customer. The
				utility shall have the right to inspect the service connection to the utility
				service line at the time of the completion of connection, and the service may
				not be provided to such connection until the utility inspects the service
				line.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 5 - ENGINEERING › Section 103-556 - Engineering Analysis

Current through Register Vol. 48, No. 6, June 28, 2024
A. The ORS may
				survey anticipated extensions of sewer lines and the utility will assist in
				such survey and provide all pertinent data necessary to determine the cost and
				feasibility of extending such lines.
B. The utility shall provide the ORS access
				to all utility property when the ORS undertakes to verify the inventories of
				utility plant systems, or obtain other necessary information.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 6 - INSPECTION AND TESTS › Section 103-560 - Utility Inspection and Test

Current through Register Vol. 48, No. 6, June 28, 2024
A.
				Each utility shall adopt a program of periodic tests, inspections, and
				preventive maintenance designed to achieve and maintain efficient operation of
				its system and the rendition of safe, adequate and continuous
				service.
B. Each utility shall
				maintain or have access to test facilities enabling it to determine the
				operation and collecting capabilities of all equipment and facilities provided
				by the utility. These test facilities shall be sufficient for routine
				maintenance and for trouble location. The actual collection performance of each
				sewerage system shall be monitored regularly in order to determine if the
				established objectives and operating requirements are met.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 6 - INSPECTION AND TESTS › Section 103-561 - ORS Inspection and Test

Current through Register Vol. 48, No. 6, June 28, 2024
When tests are conducted by the ORS, to insure that, or
				  determine if, the provisions of these rules are being adhered to, each utility
				  shall assist with such tests as requested, provided such request is in
				  accordance with all legal requirements and sanctions.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 6 - INSPECTION AND TESTS › Section 103-562 - Testing Facilities

Current through Register Vol. 48, No. 6, June 28, 2024
Each utility shall make such tests as are prescribed under
				  these rules with such frequency and in such manner and at such places as is
				  herewith provided or as requested by ORS or as may be approved or ordered by
				  the commission.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 6 - INSPECTION AND TESTS › Section 103-563 - Trouble Reports

Current through Register Vol. 48, No. 6, June 28, 2024
A. Each utility
				shall provide for the receipt of customer trouble reports at all hours and make
				a full and prompt investigation of all complaints. Each utility shall maintain
				an accurate record of trouble reports made by its customers. This record shall
				include appropriate identification of the customer or service affected the
				time, the date, and nature of the report, the action taken to alleviate the
				trouble or satisfy the complaint, and the date and time of trouble clearance or
				other disposition of the complaint. This record shall be available to the
				commission and ORS upon request at any time within the period prescribed for
				retention of such records.
B.
				Provisions shall be made to clear trouble of any emergency nature at all times,
				consistent with the needs of customers and the personal safety of utility
				personnel.
C. Provisions shall be
				made to keep all commitments to customers. If unusual repairs are required, or
				other factors preclude clearing of reported trouble promptly, reasonable
				efforts shall be made to notify affected customers.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 6 - INSPECTION AND TESTS › Section 103-564 - Maintenance of Plant and Equipment

Current through Register Vol. 48, No. 6, June 28, 2024
A.
				Each sewerage utility shall adopt and pursue a maintenance program aimed at
				achieving and maintaining efficient operation of its system so as to permit the
				rendering of safe, adequate and continuous service at all times.
B. Maintenance shall include keeping all
				plant and equipment in a good state of repair, consistent with safety and
				adequate performance factors.
1) Broken,
				damaged, or deteriorated parts which are no longer serviceable shall be
				repaired or replaced.
2) Adjustable
				apparatus and equipment shall be readjusted as necessary when found to be in an
				unsatisfactory operating condition.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 7 - STANDARDS AND QUALITY OF SERVICE › Section 103-570 - Quality of Service

Current through Register Vol. 48, No. 6, June 28, 2024
A. Each utility
				shall provide sewerage service insofar as practicable free from objectionable
				odors. Each utility must have a permit as required by the health laws of the
				State of South Carolina, and shall comply with all laws and regulations of
				State and local agencies pertaining to sewerage service.
B. It shall be the obligation of each utility
				dependent upon its ability to procure and retain suitable facilities and rights
				for the construction and maintenance of the necessary system to furnish
				adequate sewerage service to customers in the area or territory in which it
				operates. Such service is to be rendered according to lawfully established and
				approved rates and charges for the specific territory involved.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 7 - STANDARDS AND QUALITY OF SERVICE › Section 103-571 - Interruptions of Service

Current through Register Vol. 48, No. 6, June 28, 2024
A. Each
				utility shall make reasonable efforts to avoid interruptions of service, but
				when such interruptions occur, service shall be re-established within the
				shortest time practicable, consistent with considerations of safety.
B. Scheduled interruptions shall be made at a
				time that will not cause unreasonable inconvenience to customers and shall be
				preceded by adequate notice to those who will be affected.
C. Each utility shall maintain records and
				notify the commission and the ORS of any interruption in its service in
				accordance with 103-514.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 8 - SAFETY › Section 103-580 - Acceptable Standards

Current through Register Vol. 48, No. 6, June 28, 2024
As criteria of accepted good safety practice the commission
				  will use the applicable provisions of the standards referred to in
				  103-551.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 8 - SAFETY › Section 103-581 - Protective Measures

Current through Register Vol. 48, No. 6, June 28, 2024
A. Each utility
				shall exercise reasonable care to reduce the hazards to which its employees,
				its customers, and the general public may be subjected.
B. The utility shall give reasonable
				assistance to the ORS in the investigation of the causes of accidents and shall
				give reasonable assistance to the commission and the ORS in the determination
				of suitable means of accident prevention.
C. Each utility shall maintain a summary of
				all reported accidents arising from its operations.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 5 - SEWERAGE UTILITIES › Subarticle 8 - SAFETY › Section 103-582 - Safety Program

Current through Register Vol. 48, No. 6, June 28, 2024
Each utility shall devise and implement a safety program,
				  adapted to the size and type of its operations. At a minimum, the safety
				  program should:
(a) Require the
				employees to use suitable tools and equipment in order that they may perform
				their work in a safe manner;
(b)
				Instruct employees in safe methods of performing their work; and
(c) Instruct employees who, in the course of
				their work, are subject to the hazard of electrical shock, asphyxiation or
				drowning, in accepted methods of artificial respiration.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 1 - GENERAL › Section 103-600 - Authorization of Rules

Current through Register Vol. 48, No. 6, June 28, 2024
A. Section
				58-9-810
				of the Code of Laws of South Carolina, 1976, provides:
"The commission may make such rules and regulations not
				  inconsistent with law or statute as may be proper in the exercise of its powers
				  or for the performance of its duties under Articles 1 through 13 of this
				  chapter all of which shall have the force of law."
In accordance with the above provisions, the Public Service
				  Commission has adopted the following rules and regulations and fixed the
				  following standards to govern telephone and telegraph service by telephone and
				  telegraph utilities.
All previous rules and regulations or standards are hereby
				  annulled, revoked and superseded.
B. The adoption of these rules shall in no
				way preclude the Public Service Commission from altering, amending or revoking
				them in whole or part, or from requiring any other or additional service,
				equipment, facility or standard, either upon complaint or upon its own motion,
				or upon the application of any telephone or telegraph utility.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 1 - GENERAL › Section 103-601 - Application of Rules

Current through Register Vol. 48, No. 6, June 28, 2024
1.
				Jurisdiction. These rules and regulations shall apply to any person, firm,
				partnership, cooperative or corporation, which is now or may hereafter become
				engaged as a telephone utility in the business of furnishing communications
				service to any customer within the State of South Carolina and to the customers
				of such telephone utility.
2.
				Purpose. These rules and regulations are intended to define good practices.
				They are intended to insure adequate and reasonable service. The utilities
				shall assist the commission with the implementation of these rules and
				regulations.
3. Waiver of Rules. In
				any case where compliance with any of these rules and regulations introduces
				unusual difficulty or where circumstances indicate that a waiver of one or more
				rules or regulations is otherwise appropriate, such rule or regulation may be
				waived by the commission upon a finding by the commission that such a waiver is
				not contrary to the public interest.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 1 - GENERAL › Section 103-602.3 - Customer

Current through Register Vol. 48, No. 6, June 28, 2024
Any person, firm, association or corporation, or any agency
				  of the Federal, State or local government, being supplied telecommunications
				  service by a utility.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 1 - GENERAL › Section 103-602.7 - Radio Common and Cellular Carrier

Current through Register Vol. 48, No. 6, June 28, 2024
A mobile telecommunications carrier licensed by the Federal
				  Communications Commission (FCC) and authorized by the FCC to receive and
				  transmit signals from mobile transmitter within a specified geographic
				  area.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 1 - GENERAL › Section 103-602.8 - Reference

Current through Register Vol. 48, No. 6, June 28, 2024
For the purpose of these rules and regulations the reference
				  as specified in R.103-642
				  will be used for the definitions of terms, abbreviations, units of measure,
				  etc.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 1 - GENERAL › Section 103-603 - Authorization for Rates and Charges

Current through Register Vol. 48, No. 6, June 28, 2024
A. No schedules of rates or tariffs involving
				rates under the jurisdiction of the commission shall be changed until after
				proposed change has been approved by the commission, unless they are exempt
				from such approval by statute, order of the commission, or other provision of
				law.
B. All rates, tolls, or
				charges involving rates under the jurisdiction of the commission proposed to be
				put into effect by any telephone utility shall be first approved by the
				commission before they shall become effective, unless they are exempt from such
				approval by statute, order of the commission, or other provision of
				law.
C. No rate or toll charge
				involving rates under the jurisdiction of the commission of any telephone
				utility shall be deemed approved nor consented to by the mere filing of a
				schedule or other evidence thereof in the offices of the commission, unless
				otherwise provided for by law.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 1 - GENERAL › Section 103-604 - Territory and Certificated Area

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility shall provide regulated service only
				  within the areas authorized by the commission, unless exempt by commission
				  action, order or statute.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 1 - GENERAL › Section 103-605 - Telephone Utility Rules and Regulations

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility shall adopt such rules, regulations,
				  operating procedures, policies and instructions as may be necessary to govern
				  all aspects of telephone service to its customers so long as those rules and
				  regulations, operating procedures, policies and instructions are not in
				  contradiction to rules and regulations and orders of the commission or other
				  statutory laws.
All rules and regulations, operating procedures, policies and
				  instructions as outlined above are subject to review by the commission. Upon
				  request, each utility shall make a copy of such rules and regulations,
				  operating procedures, policies and instructions available to the
				  ORS.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 1 - GENERAL › Section 103-606 - Service Offerings

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility is authorized to offer such types,
				  class, grades, classification and forms of service as it may deem
				  necessary.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 1 - GENERAL › Section 103-607 - Bonds or Other Security Mechanisms

Current through Register Vol. 48, No. 6, June 28, 2024
This regulation applies to telephone utilities who provide
				  retail residential local exchange services and who individually or together
				  with their affiliates, have not invested at least five million dollars in
				  telecommunications facilities in the State of South Carolina. The commission
				  may waive this requirement upon petition by the telephone utility if the
				  telephone utility provides evidence of financial stability as deemed
				  appropriate by the commission. This regulation does not apply to Commercial
				  Mobile Radio Services. The commission shall determine the type and the amount
				  of bond or other security mechanism to be filed by the carrier with the
				  commission and the ORS. The commission may order the carrier to file a
				  performance bond or post an irrevocable letter of credit or certificate of
				  deposit. In determining the amount of the performance bond, irrevocable letter
				  of credit, or certificate of deposit, the commission may use, at a minimum, any
				  commercially reasonable, acceptable method, including the following criteria:
				  number of customers, retail price for service, and financial resources of the
				  carrier.
a. Performance Bond.
				Performance bonds must be issued by an A-grade insurer acceptable to the
				commission and must be posted with the commission and a copy provided to the
				ORS. However, the amount of the bond shall be no less than $100,000. An updated
				bond shall be filed with the commission and a copy provided to the ORS
				annually.
b. Irrevocable Letter of
				Credit. An irrevocable letter of credit shall be issued by a financial
				institution acceptable to the commission. The amount of the irrevocable letter
				of credit shall be determined by the commission; however, the amount of the
				letter of credit shall be no less than $100,000. An updated irrevocable letter
				of credit shall be filed with the commission and a copy provided to the ORS
				annually.
c. Certificate of
				Deposit. The certificate of deposit shall be issued by a financial institution
				acceptable to the commission and shall be no less than $50,000. An updated
				certificate of deposit shall be filed with the commission and a copy provided
				to the ORS annually.
Forfeiture of Bond or Other Security Mechanism
The commission, after notice and hearing, may order all or
				  part of any bond or other security forfeited upon finding that the telephone
				  utility has abandoned service to customers.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 2 - RECORDS AND REPORTS › Section 103-610 - Location of Records and Reports

Current through Register Vol. 48, No. 6, June 28, 2024
All records required by these rules or necessary for the
				  administration thereof, shall be kept within the State, unless otherwise
				  authorized by the commission. These records shall be available for examination
				  by the ORS, or its authorized representatives at all reasonable
				  hours.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 2 - RECORDS AND REPORTS › Section 103-611 - Retention of Records

Current through Register Vol. 48, No. 6, June 28, 2024
Retention of records shall be as specified in the Federal
				  Communications Commission's Rules and Regulations, Part 42, unless otherwise
				  directed by the commission. Further, the telephone utility shall maintain
				  sufficient records necessary to verify and substantiate all requirements
				  included in these rules. These records include, but are not limited to, trouble
				  reports, service orders, itemized customer billing records, customer deposits,
				  and complaints.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 2 - RECORDS AND REPORTS › Section 103-612 - Data to Be Filed with the Commission and Provided to the ORS

Current through Register Vol. 48, No. 6, June 28, 2024
The telephone utility shall file the following documents and
				  information:
1. Annual Report. Each
				telephone utility operating in the State shall file an annual report with the
				commission and provide a copy to the ORS, giving such information as the
				commission may direct.
2.
2.1. Tariff. Unless otherwise provided by
				law, each telephone utility shall file for approval with the commission and
				serve on the ORS a tariff with respect to all regulated services offered by the
				utility.
A. Each telephone utility must
				provide the ORS a copy of its most recent tariffs.
B. The telephone utility's tariff shall
				include:
a. A copy of the telephone utility's
				rules, terms, or conditions, describing the telephone utility's policies and
				practices in rendering regulated services.
b. A list of all types, grades,
				classifications and forms of regulated service offered.
c. The non-recurring charges, recurring
				charges, and the termination charges, if any, that apply to the
				services.
d. Definitions of all
				types, classes, grades, classifications, and forms of regulated service
				offered.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 2 - RECORDS AND REPORTS › Section 103-614 - Interruption of Service

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility shall keep a record of any condition
				  resulting in any interruption of service affecting its entire system or major
				  division of a telephone exchange, including a statement of the time, duration,
				  cause of any such interruption, and steps taken to correct the interruption.
				  The utility shall report any information required to be reported to the FCC
				  regarding outages to the commission and provide a copy electronically to the
				  ORS. This information should be submitted as soon as practicable, and a copy of
				  any written report submitted to any Federal jurisdictional entity shall also be
				  submitted to the commission and a copy provided to the ORS.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 2 - RECORDS AND REPORTS › Section 103-615 - Accidents

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility shall maintain adequate and accurate
				  records of each accident happening in connection with the operation of its
				  property, facilities, or service wherein any person shall have been killed or
				  whereby any serious property damage shall have been caused.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 2 - RECORDS AND REPORTS › Section 103-616 - Complaints Received from the ORS

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility shall keep a record of all complaints
				  received from the ORS. This record shall show the name and address of the
				  complainant, the date, the nature of the complaint, and the adjustment or
				  disposal thereof.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 2 - RECORDS AND REPORTS › Section 103-617 - Tests

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility shall keep a record of all tests
				  procedures which are performed as a result of these rules, unless otherwise
				  directed by the commission.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 2 - RECORDS AND REPORTS › Section 103-618 - Service Reports

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility shall provide the following service
				  reports to the ORS on a quarterly basis within thirty (30) days of the end of
				  each calendar quarter.
A. Trouble
				reports per hundred access lines:
The report shall contain the total number of actual customer
				  trouble reports received per hundred access lines for the telephone utility's
				  regulated operations.
B.
				Customer out of service trouble clearing times:
The report shall contain the percentage number of out of
				  service reports cleared within twenty four (24) hours, excluding weekends and
				  holidays.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 2 - RECORDS AND REPORTS › Section 103-619 - Held Applications/Availability of Service

Current through Register Vol. 48, No. 6, June 28, 2024
The following information shall be provided to the ORS on a
				  quarterly basis within thirty (30) days of the end of each calendar quarter.
				  Reported information which indicates that the commission's specified objectives
				  have not been met shall be accompanied by explanation. Reports shall show
				  results by wire center, central office, exchange or maintenance group. This
				  information shall be reported as a percentage of work order activity
				  characterized as follows:
a. The
				number of applications for new service held over thirty (30) days.
b. The number of applications for regrade
				held over thirty (30) days.
c. The
				total number of access lines.
d.
				The percentage of service orders for installations and re-installations
				completed within five (5) working days.
e. Commitments fulfilled.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-620 - Customer Information

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility shall:
a. Maintain up-to-date maps, plans, or
				records of its entire system, with other information as may be necessary to
				enable the telephone utility to advise prospective customers, and others
				entitled to the information, as to the facilities available for serving
				customers within its operating area.
b. If required by law and so directed by the
				commission, notify each customer affected in writing, of any proposed changes
				in rates and charges. The form of such notification shall be prescribed by the
				commission. A certification that the above notice requirement has been met
				shall be furnished to the commission and served on the ORS by the telephone
				utility.
c. Furnish to a customer,
				upon request, information as to the telephone utility's billing
				procedures.
d. Provide adequate
				means whereby each customer can contact repair service at all hours.
e. Notify its customers that the telephone
				utility is under the jurisdiction of the commission, and that its customers
				may, if necessary, seek assistance from ORS regarding the telephone utility's
				regulated operations or file a formal complaint with the commission regarding
				an unresolved dispute involving the telephone utility's regulated
				operations.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-621 - Customer Deposits

Current through Register Vol. 48, No. 6, June 28, 2024
A. Each
				telephone utility may require from any customer or from any prospective
				customer, a deposit intended to guarantee payment of bills for regulated
				service, if any of the following conditions exist:
1. The customer has had two 30-day arrearages
				in the past 24 months, or the customer has been sent two or more late payment
				notices in the past 9 months; or
2.
				A new customer cannot furnish either an acceptable co-signer or guarantor who
				is a customer of the utility within the State of South Carolina to guarantee
				payment; or
3. The customer's gross
				monthly billing increases; or
4. A
				customer has had his service terminated by any telephone utility for
				non-payment or fraudulent use; or
5. The utility determines, through use of
				commercially acceptable methods, that the customer's credit and financial
				condition so warrants.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-621.1 - Deposit Receipt

Current through Register Vol. 48, No. 6, June 28, 2024
Each utility shall maintain records of each deposit it
				  receives from a customer and shall provide means whereby a customer may
				  establish a claim regarding his deposit.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-621.2 - Amount of Deposit

Current through Register Vol. 48, No. 6, June 28, 2024
A. For a new
				customer, a maximum deposit may be required up to an amount equal to an
				estimated two (2) months (60 days) total bill (including toll and taxes). For
				an existing customer, a maximum deposit may be required up to an amount equal
				to the total actual bills of the highest two (2) consecutive months within the
				preceding six (6) months.
B. All
				deposits may be subject to review based on the actual experience of the
				customer. The amount of the deposit may be adjusted upward or downward to
				reflect the actual billing experience and the payment habits of the
				customer.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-621.3 - Interest on Deposits

Current through Register Vol. 48, No. 6, June 28, 2024
A. Simple
				interest on deposits at the rate not less than that as prescribed by the
				commission shall be paid by the telephone utility to each customer required to
				make such deposit for the time it is held by the telephone utility.
B. The interest shall be accrued annually and
				payment of such interest shall be made to the customer at least every two (2)
				years and at the time the deposit is returned.
C. The deposit shall cease to draw interest
				on the date it is returned, the date service is terminated, or on the date
				notice is sent to the customer's last known address that the deposit is no
				longer required.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-621.4 - Deposit Records

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility shall keep records to show:
a. The name and address of each
				depositor.
b. The amount and date
				of the deposit.
c. The last
				transaction concerning the deposits.
d. The reasons why deposit retained after two
				year retention period. (See R.
				103-621.5)
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-621.5 - Deposit Retention

Current through Register Vol. 48, No. 6, June 28, 2024
Deposits shall be refunded completely with interest after two
				  years unless the customer has had two 30-day arrearages in the past 24 months,
				  or has had service denied or interrupted for non-payment of bills, or has been
				  sent more than two late payment notices in the past 9 months, or has a returned
				  check in the past 6 months.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-621.6 - Unclaimed Deposits

Current through Register Vol. 48, No. 6, June 28, 2024
A record of each unclaimed deposit must be maintained for at
				  least two years, during which time the telephone utility shall make a
				  reasonable effort to return the deposit. Unclaimed deposits, together with
				  accrued interest, shall be treated in accordance with law.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-621.7 - Deposit Credit

Current through Register Vol. 48, No. 6, June 28, 2024
Where a customer has been required to make a deposit, that
				  deposit shall not relieve the customer of the obligation to pay the service
				  bill when due, but where such deposit has been made and service has been
				  disconnected because of nonpayment of account, then unless the customer shall,
				  within seventy-two hours after service has been disconnected, apply for
				  reconnection of service and pay the account, the account may be discontinued.
				  If the telephone utility discontinues the account, the telephone utility shall
				  apply the deposit of such customer toward the discharge of such account and
				  shall refund to the customer any excess.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-622.1 - Bill Forms

Current through Register Vol. 48, No. 6, June 28, 2024
Each telephone utility's bill must comply with the Federal
				  Communications Commission's "Truth in Billing Requirements" that are in effect
				  at the time the utility's bill is prepared.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-622.2 - Late Payment Charges

Current through Register Vol. 48, No. 6, June 28, 2024
A maximum of one and one half percent (1 1/2 %) may be added
				  to any unpaid balance brought forward from the previous billing date to cover
				  the cost of collection and carrying accounts in arrears. This method of late
				  payment charge will be made in lieu of any other penalty.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-622.3 - Disconnection and Reconnection

Current through Register Vol. 48, No. 6, June 28, 2024
Whenever regulated telephone service is denied or
				  discontinued for any appropriate reason, the telephone utility may make a
				  tariffed charge for cost incurred in disconnecting or discontinuing the
				  regulated telephone service and reconnecting it after restoration and may
				  require payment for service not previously billed.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-622.4 - Payment by Check

Current through Register Vol. 48, No. 6, June 28, 2024
The telephone utility, at its option for good cause, may
				  refuse to accept a check tendered as payment on a customer's
				  account.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-622.5 - Deferred Payment Plan

Current through Register Vol. 48, No. 6, June 28, 2024
The telephone utility may provide for the arrangement of a
				  deferred payment plan to enable a residential customer to make payment by
				  installments where such customer is unable to pay the amount due for service.
				  The deferred payment plan may require the affected customer to maintain his
				  account current and pay not less than 1/6 of the outstanding balance for a
				  period not to exceed six months. The outstanding balance may include the late
				  payment charge authorized by R.
				  103-622.2. A
				  deferred payment plan is any agreement to defer a payment to the next billing
				  cycle.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-623 - Adjustment of Bills

Current through Register Vol. 48, No. 6, June 28, 2024
If it is found that a telephone utility has directly or
				  indirectly, by any devise whatsoever, demanded, charged, collected or received
				  from any customer a greater or lesser compensation for any service rendered or
				  to be rendered by such telephone utility than that prescribed in the schedules
				  of such telephone utility applicable thereto then filed in the manner provided
				  in Title 58 of the South Carolina Code of Laws, or if it is found that any
				  customer has received or accepted any service from a telephone utility for a
				  compensation greater or lesser than prescribed in such schedules; or if, for
				  any reason, billing error has resulted in a greater or lesser charge than that
				  incurred by the customer for the actual service rendered, then the method of
				  adjustment for such overcharge or undercharge shall be as provided by the
				  following:
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-623.1 - Customer Willfully Overcharged

Current through Register Vol. 48, No. 6, June 28, 2024
If the telephone utility has willfully overcharged any
				  customer, the telephone utility shall refund the difference, plus interest, as
				  prescribed by the commission, for the period of time that can be determined
				  that the customer was overcharged.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-623.2 - Customer Inadvertently Overcharged

Current through Register Vol. 48, No. 6, June 28, 2024
If the telephone utility has inadvertently overcharged a
				  customer as a result of a misapplied schedule or any other human or machine
				  error, the telephone utility shall, for any amount of one dollar ($1.00) or
				  more (amounts less than $1.00 will be credited to account) at the customer's
				  option, credit, or refund the excess amount paid by that customer or credit the
				  amount billed as provided by the following:
a. If the interval during which the customer
				was overcharged can be determined, then the telephone utility shall credit or
				refund the excess amount charged during the interval, provided that the
				applicable statute of limitations shall not be exceeded.
b. If the interval during which the customer
				was overcharged cannot be determined, then the telephone utility shall credit
				or refund the excess amount charged during the 12-month period preceding the
				date when the error was discovered.
c. If the exact amount of the overcharge
				incurred by the customer during the billing periods subject to adjustment
				cannot be determined, then the credit or refund shall be based on an
				appropriate estimated amount of excess payment.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-623.3 - Customer Undercharged Due to Willfully Misleading Company

Current through Register Vol. 48, No. 6, June 28, 2024
If the telephone utility has undercharged any customer as a
				  result of a fraudulent or willfully misleading action of that customer, or any
				  action by any person (other than the employees or agents of the telephone
				  utility), such as tampering with the facilities, when it is evident that such
				  tampering or bypassing occurred during the residency of that customer, or if it
				  is evident that a customer has knowledge of being undercharged without
				  notifying the telephone utility as such, then the telephone utility shall
				  recover the deficient amount provided as follows:
a. If the interval during which the customer
				was undercharged can be determined, then the telephone utility shall collect
				the deficient amount incurred during the entire interval, provided the
				applicable statute of limitations is not exceeded.
b. If the interval during which the customer
				was undercharged cannot be determined, then the telephone utility shall collect
				the deficient amount incurred during the 12-month period preceding the date
				when the billing error was discovered by the telephone utility.
South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-623.4 - Customer Undercharged Due to Human or Machine Error

Current through Register Vol. 48, No. 6, June 28, 2024
If the telephone utility has undercharged any customer as a
				  result of a misapplied schedule, or any human or machine error then the
				  telephone utility may recover the deficient amount as follows:
a. If the interval during which a customer
				was undercharged can be determined, then the telephone utility may collect the
				deficient amount incurred during the entire interval up to a maximum period of
				six months.
b. If the interval
				during which a customer was undercharged cannot be determined, then the
				telephone utility may collect the deficient amount incurred during the six
				month period preceding the date when the billing error was discovered by the
				telephone utility.
c. The customer
				shall be allowed to pay the deficient amount, in equal installments added to
				the regular monthly bills devoid of late charges, over the same number of
				billing periods which occurred during the interval the customer was subject to
				pay the deficient amount.