Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter J - CONFIDENTIALITY OF CUSTOMER COMMUNICATIONS AND INFORMATION › Section 63.132 - Definitions

Current through Register Vol. 54, No. 28, July 13, 2024
The following words and terms, when used in this
						subchapter, have the following meanings, unless the context clearly indicates
						otherwise:
Agent
-An individual or entity that
						performs work on behalf of a telecommunications public utility who is the
						principal in the contractual relationship with the agent.
Customer communications
-A customer voice
						or data communication made in whole or in part by wire, cable, microwave or
						other means for the transmission by a telecommunications company of
						communications between the point of origin and the point of reception by a
						telecommunications company.
Customer information
-Information
						regarding a customer of a telecommunications company or information regarding
						the services or equipment ordered and used by that customer. The term includes
						a customer's name, address and telephone number, occupation, information
						concerning toll calls, collect calls and third-party billed calls, local
						message detail information and information concerning services ordered or
						subscribed to by a customer. The term also includes bills, statements, credit
						history, toll records whether on paper, microfiche or electromagnetic media;
						computer records; interexchange carrier selection, service problems and
						annoyance call records.
Destruction
-The mutilation of documents
						in a manner which insures that their content is obliterated by sufficiently
						tearing or shredding prior to collection by public waste or trash collectors or
						by appropriately erasing information stored electromagnetically.
Employee
-An individual who works
						directly for and is paid a salary by a telecommunications company subject to
						this subchapter.
Independent contractor
-An individual or
						entity that is not an employee or agent of the telecommunications company but
						performs work on behalf of a telecommunications company pursuant to a
						contractual relationship.
Security department
-The department or
						individuals with responsibility for the prevention and investigation of the
						loss, destruction or theft of telecommunications company property, the
						unauthorized or unlawful use of telecommunications company equipment or
						services and the unlawful conduct of telecommunications company employees,
						agents or independent contractors which occurs during the course of
						employment.
Service evaluation and
						monitoring
-Evaluation and monitoring of telecommunications company
						operations, including communications, to maintain or improve the quality of
						service to the customer. The term includes review of employee, agent or
						independent contractor relationships with customers, system checks and facility
						maintenance.
Telecommunications company
-A public
						utility which provides telecommunication services subject to Commission
						jurisdiction.
Telecommunications services
-The offering
						of the transmission of messages or communications for a fee to the
						public.
Wiretap Act-
Title 18 of the
Pennsylvania Consolidated Statutes
§§ 5701-5781
						(relating to Wiretapping and Electronic Surveillance Control Act).
The provisions of this § 63.132 amended under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).