Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart F - Competitive Markets › Chapter 111 - MARKETING AND SALES PRACTICES FOR THE RETAIL RESIDENTIAL ENERGY MARKET › Section 111.2 - Definitions

Current through Register Vol. 54, No. 28, July 13, 2024
The following words and terms, when used in this chapter,
					 have the following meanings, unless the context clearly indicates
					 otherwise.
Act
-Telemarketer Registration Act
					 (73
					 P. S. §§
											2241-2249).
Agent
-A person who conducts marketing or
					 sales activities, or both, on behalf of a licensed supplier. The term includes
					 an employee, a representative, an independent contractor or a vendor. The term
					 also includes subcontractors, employees, vendors and representatives not
					 directly contracted by the supplier who conduct marketing or sales activities
					 on behalf of the supplier.
Commission
-The Pennsylvania Public Utility
					 Commission.
Customer
-A natural person in whose name a
					 residential EDC, NGDC, EGS or NGS service account is listed and who is
					 primarily responsible for payment of bills rendered for the service.
Disclosure statement
-A written disclosure
					 of the terms of service between a supplier and a customer that satisfies the
					 definition of "consumer contract" in section 3 of the Plain Language Consumer
					 Contract Act (73 P. S. §
											2203)
					 containing information as required in, and developed consistent with, §
										54.5 (relating to disclosure
					 statement for residential and small business customers) for electric generation
					 service and §
										62.75 (relating to disclosure
					 statement for residential and small business customers) for natural gas supply
					 service.
Distribution company
-An EDC or an
					 NGDC.
Door-to-door sales
-A solicitation or sales
					 method whereby an agent proceeds randomly or selectively from residence to
					 residence.
EDC-Electric distribution company
-The term
					 as defined in
					 66 Pa.C.S. §
											2803
					 (relating to definitions).
EGS-Electric generation supplier
-The term
					 as defined in
					 66 Pa.C.S. §
											2803.
Electric generation service
-Electricity
					 and related services.
Energy service
-Electric generation service
					 or natural gas supply service.
NGDC-Natural gas distribution company
-The
					 term as defined in
					 66 Pa.C.S. §
											2202
					 (relating to definitions).
NGS-Natural gas supplier
-The term as
					 defined in
					 66 Pa.C.S. §
											2202.
Natural gas supply services
-The term as
					 defined in
					 66 Pa.C.S. §
											2202.
Public event
-An event in a public location
					 which may facilitate sales and marketing activities or may result in a customer
					 enrollment transaction.
Sales and marketing
-The extension of an
					 offer to provide services or products communicated orally, electronically or in
					 writing to a customer.
Supplier
-An EGS or an NGS.
Telemarketing
-An activity, plan, program
					 or campaign using one or more telephones that is conducted to induce customers
					 to purchase goods or services. See section 2 of the act (73 P. S. §
											2242), regarding definitions.
Transaction
-A process by which a customer
					 authorizes the transfer of his account to the supplier.
Transaction document
-Contracts and forms
					 used by a supplier to enroll a customer for service.
Verification
-Customer validation of his
					 intent to enter into a contract and receive service from a supplier.
Verification process
-An action by means of
					 written, audio or electronic documentation by which a customer validates his
					 intent to enter into a contract and receive service from a
					 supplier.