Oregon Administrative Rules › Chapter 860 - PUBLIC UTILITY COMMISSION › Division 21 - UTILITY REGULATION › Section 860-021-0206 - Payment Arrangements for Deposit and Installation Charges for Residential Telecommunications Utility Service

Current through Register Vol. 63, No. 7, July 1, 2024
(1) Time payments for deposits and
			 nonrecurring charges shall be limited to charges for residential service and
			 intraLATA toll. When the large telecommunications utility requires deposits
			 and/or nonrecurring charges to establish or reestablish service from an
			 applicant, the applicant shall pay one-fourth of the deposit and/or
			 nonrecurring charges immediately. The customer or applicant shall pay the
			 remainder in three equal installments, which shall be due 30, 60, and 90 days,
			 respectively, after the date the payment agreement is executed. Except for the
			 last payment, installments shall be the greater of $20 or one-fourth of the
			 total deposit. In communicating with an applicant to establish service or to
			 require a deposit and/or nonrecurring charge, the large telecommunications
			 utility shall inform the applicant of the availability of Link-Up America and
			 Oregon Telephone Assistance Program benefits and inform the applicant that
			 details are available from the Commission.
(2) When a customer makes an installment
			 payment or a deposit with a payment for telecommunications utility service, the
			 large telecommunications utility shall first apply the amount paid toward the
			 amount due for deposit and/or nonrecurring charges.
(3) A customer who is required to pay an
			 additional deposit shall pay one-fourth of the total deposit within five days
			 to the large telecommunications utility. The remainder of the deposit is due
			 under the terms of section (1) of this rule. If the customer has an existing
			 deposit installment agreement, the remaining installment payments will be
			 adjusted to include the additional deposit; however, two installment payments
			 cannot be required within the same 30-day period.
(4) When a customer enters into an
			 installment agreement for payment of a deposit and/or nonrecurring charges
			 under section (1) of this rule, the large telecommunications utility shall
			 provide written notice explaining its deposit and nonrecurring charges
			 requirements. The notice shall specify the date each installment payment shall
			 be due and shall include a statement printed in bold-face type informing the
			 customer that utility service will be disconnected if payment is not received
			 when due.
(5) If a customer fails
			 to abide by the terms of an installment agreement, the large telecommunications
			 utility may disconnect local exchange service after providing a written
			 five-day notice. The notice shall contain the information set forth in OAR
			 860-021-0505(3)(a) through (e)  and shall be served as required by in
			 860-021-0505(4) and (5). In lieu of permanent disconnection, the large
			 telecommunications utility may curtail service pursuant to
			 860-021-0505(7).
(6) When good
			 cause exists, the large telecommunications utility may provide or the
			 Commission may require, more liberal arrangements for payment of deposits
			 and/or nonrecurring charges than those set forth in this rule. The large
			 telecommunications utility shall keep a written record of the reasons for such
			 action.
(7) If disconnection for
			 nonpayment of a deposit and/or nonrecurring charges occurs, the customer
			 disconnected shall pay the full amount of the deposit, and/or nonrecurring
			 charges, any applicable reconnection fee, late-payment fee, and past due tariff
			 and price-listed amount before service is restored. A customer may continue
			 with an existing medical certificate time-payment agreement by paying all
			 past-due installments.
Stat. Auth.: ORS 183, 756 & Ch. 290, OL 1987
Stats. Implemented: ORS
				  756.040 & Ch. 290 OL
				  1987