reglab/statecodes huggingface dataset:
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter E - COMPETITIVE SAFEGUARDS › Section 54.121 - Purpose

Current through Register Vol. 54, No. 28, July 13, 2024
The purpose of these competitive safeguards is to assure
						the provision of direct access on equal and nondiscriminatory terms to all
						customers and generation suppliers, prevent discrimination in rates, terms or
						conditions of service by electric distribution companies, prevent the cross
						subsidization of service amongst customers, customer classes or between related
						electric distribution companies and electric generation suppliers, to forbid
						unfair or deceptive practices by electric generation companies and electric
						generation suppliers, and to establish and maintain an effective and vibrant
						competitive market in the purchase and sale of retail electric energy in this
						Commonwealth.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter E - COMPETITIVE SAFEGUARDS › Section 54.123 - Transfer of customers to default service

Current through Register Vol. 54, No. 28, July 13, 2024
The following standards apply to the transfer of a retail
						customer's electric generation service from an EGS to a default service
						provider within the meaning of §
											54.182 (relating to
						definitions):
(1) An EGS may not
					 transfer a retail customer from its electric generation service to the default
					 service provider without the consent of the default service provider, except in
					 the following situations:
(i) Upon Commission
					 approval of the abandonment, suspension or revocation of an EGS license,
					 consistent with §
												§
												54.41 and
					 54.42 (relating to transfer or
					 abandonment of license; and license suspension; license revocation).
(ii) Upon nonpayment by a retail customer for
					 services rendered by the EGS.
(iii)
					 To correct an unauthorized or inadvertent switch of a retail customer's account
					 from default service to an alternative EGS's service, consistent with §
												57.177 (relating to customer
					 dispute procedures).
(iv) Upon the
					 normal expiration of contracts.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter F - REPORTING REQUIREMENTS FOR QUALITY OF SERVICE BENCHMARKS AND STANDARDS › Section 54.151 - Purpose

Current through Register Vol. 54, No. 28, July 13, 2024
This subchapter establishes a means by which the
						Commission can develop uniform measurement and reporting to assure that the
						customer services of the EDCs are maintained, at a minimum, at the same level
						of quality under retail competition. This subchapter sets forth uniform
						measurements and reporting requirements for monitoring the level of the EDCs'
						customer service performance. This subchapter also establishes the effective
						dates of the reporting requirements.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter F - REPORTING REQUIREMENTS FOR QUALITY OF SERVICE BENCHMARKS AND STANDARDS › Section 54.153 - Reporting requirements

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Reporting requirements
.
(1)
					 Unless otherwise specified in this subchapter, each EDC shall file its first
					 report with the Commission on or before August 1, 1999. The August report shall
					 contain data, reported by month, from the first 6 months of the calendar year,
					 as well as a 6-month cumulative average.
(2) Each EDC shall file its second report on
					 or before February 1, 2000. The February report shall contain data, reported by
					 month, from the second 6 months of the year as well as 6-month cumulative
					 average and a 12-month cumulative average for the preceding calendar
					 year.
(3) Thereafter, the EDCs
					 shall file reports annually with the Secretary of the Commission on or before
					 February 1. Each report shall contain data, reported by month, as well as a
					 12-month cumulative average for the preceding calendar year. Each report shall
					 include the name and telephone number of the utility contact person responsible
					 for the report.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter F - REPORTING REQUIREMENTS FOR QUALITY OF SERVICE BENCHMARKS AND STANDARDS › Section 54.154 - Customer surveys

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Results of telephone transaction surveys
. Each EDC shall
					 report to the Commission the results of telephone transaction surveys of
					 customers who have had interactions with the EDC.
(1) The purpose of the transaction surveys is
					 to assess the customer perception regarding the most recent interaction with
					 the EDC. Survey questions shall measure access to the utility, employe
					 courtesy, employe knowledge, promptness of EDC response or visit, timeliness of
					 EDC response or visit and satisfaction with the handling of the
					 interaction.
(2) The transaction
					 survey questions shall specifically address the circumstances that generated
					 the most recent transaction. Interaction categories include the following:
(i) Service installation.
(ii) Premise visit by company field personnel
					 for an activity other than service installation.
(iii) Service interruption.
(iv) Billing balance inquiry or
					 dispute.
(v) Request for
					 discontinuance of service.
(vi)
					 Application for service.
(vii)
					 Other similar interactions.
(3) The EDCs shall carry out the transaction
					 survey process using instruments and procedures that provide the Commission
					 with uniform data that can be used to directly compare customer service
					 performance among EDCs in this Commonwealth.
(4) A customer or consumer being surveyed
					 shall be contacted within 30 days of the date that the interaction with the EDC
					 took place.
(5) The sampling plan
					 shall be designed so that the results are statistically valid within plus or
					 minus 5%.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter F - REPORTING REQUIREMENTS FOR QUALITY OF SERVICE BENCHMARKS AND STANDARDS › Section 54.155 - Informal complaints to the BCS

Current through Register Vol. 54, No. 28, July 13, 2024
(a) The BCS will review and analyze
					 residential informal consumer complaints and payment arrangement requests filed
					 with the Commission and will report the justified consumer complaint rate and
					 the justified payment arrangement request rate to the Commission on an annual
					 basis.
(b) The BCS will report to
					 the Commission the number of informally verified infractions of applicable
					 statutes and regulations relating to the treatment of residential accounts by
					 each EDC. The BCS will calculate and report to the Commission an "infraction
					 rate" for each EDC.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter F - REPORTING REQUIREMENTS FOR QUALITY OF SERVICE BENCHMARKS AND STANDARDS › Section 54.156 - Public information

Current through Register Vol. 54, No. 28, July 13, 2024
The Commission will annually produce a summary report on
						the customer service performance of each EDC using the statistics collected as
						a result of these reporting requirements. The reports will be public
						information. The Commission will provide the reports to any interested party
						and post the reports on the Commission's Internet website.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter G - DEFAULT SERVICE › Section 54.181 - Purpose

Current through Register Vol. 54, No. 28, July 13, 2024
This subchapter implements
						66 Pa.C.S. §
												2807(e) (relating to duties
						of electric distribution companies), pertaining to an EDC's obligation to serve
						retail customers at the conclusion of the restructuring transition period. This
						subchapter ensures that retail customers who do not choose an alternative EGS,
						or who contract for electric energy that is not delivered, have access to
						generation supply procured by a DSP pursuant to a Commission-approved
						competitive procurement plan. The EDC or other approved entity shall fully
						recover all reasonable costs for acting as a default service provider of
						electric generation supply to all retail customers in its certificated
						distribution territory.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter G - DEFAULT SERVICE › Section 54.183 - Default service provider

Current through Register Vol. 54, No. 28, July 13, 2024
(a) The DSP
					 shall be the incumbent EDC in each certificated service territory, except as
					 provided for under subsection (b).
(b) The DSP may be changed by one of the
					 following processes:
(1) An EDC may petition
					 the Commission to be relieved of the default service obligation.
(2) An EGS may petition the Commission to be
					 assigned the default service role for a particular EDC service
					 territory.
(3) The Commission may
					 propose through its own motion that an EDC be relieved of the default service
					 obligation.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter G - DEFAULT SERVICE › Section 54.184 - Default service provider obligations

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
					 While an EDC collects either a competitive transition charge or an intangible
					 transition charge or until 100% of an EDC's customers have electric choice,
					 whichever is longer, an EDC as a default service provider shall be responsible
					 for the reliable provision of default service to retail customers who are not
					 receiving generation services from an alternative EGS within the certificated
					 territory of the EDC that it serves or whose alternative EGS has failed to
					 deliver electric energy.
(b) A DSP
					 shall comply with the code and Chapter 1 (relating to rules of administrative
					 practice and procedure) to the extent that the obligations are not modified by
					 this subchapter or waived under §
											5.43 (relating to petitions for
					 issuance, amendment, repeal or waiver of regulations).
(c) Following the expiration of an EDC's
					 obligation to provide electric generation supply service to retail customers at
					 capped rates, if a customer contracts for electric generation supply service
					 and the chosen EGS does not provide the service, or if a customer does not
					 choose an alternative EGS, the default service provider shall provide electric
					 generation supply service to that customer pursuant to a Commission-approved
					 competitive procurement process that includes one or more of the following:
(1) Auctions.
(2) Requests for proposals.
(3) Bilateral agreements entered into at the
					 sole discretion of the default service provider which shall be at prices that
					 are either of the following:
(i) No greater
					 than the cost of obtaining generation under comparable terms in the wholesale
					 market, as determined by the Commission at the time of execution of the
					 contract.
(ii) Consistent with a
					 Commission-approved competition procurement process. Agreements between
					 affiliated parties, including bilateral agreements between electric utilities
					 and affiliated generators, shall be subject to review and approval of the
					 Commission under
					 66 Pa.C.S. §
														§
														2101-2107 (relating to relations with
					 affiliated interests). The cost of obtaining generation from any affiliated
					 interest may not be greater than the cost of obtaining generation under
					 comparable terms in the wholesale market at the time of execution of the
					 contract.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter G - DEFAULT SERVICE › Section 54.186 - Default service procurement and implementation plans

Current through Register Vol. 54, No. 28, July 13, 2024
(a) A DSP shall acquire electric generation
					 supply at the least cost to customers over time for default service customers
					 in a manner consistent with procurement and implementation plans approved by
					 the Commission.
(b) A DSP's
					 procurement plan must adhere to the following standards:
(1) The procurement plan shall be designed so
					 that the electric power procured under §
												54.184(c)
					 (relating to default service provider obligations) includes a prudent mix of
					 the following:
(i) Spot market
					 purchases.
(ii) Short-term
					 contracts.
(iii) Long-term purchase
					 contracts, entered into as a result of auction, request for proposal or
					 bilateral contract that is free of undue influence, duress or favoritism of
					 greater than 4 years in length but not greater than 20 years. The default
					 service provider shall have sole discretion to determine the source and fuel
					 type. Long-term purchase contracts must be 25% or less of the DSP's projected
					 default service load unless the Commission, after a hearing, determines for
					 good cause that a greater portion of load is necessary to achieve least cost
					 procurement.
(A) EDCs or Commission-approved
					 alternative suppliers may offer large customers with a peak demand of 15
					 megawatts or greater at one meter at a location in its service territory any
					 negotiated rate for service at all of the customers' locations within the
					 service territory for any duration agreed upon by the EDC or alternative
					 supplier and the large customer.
(B) The Commission may determine that a
					 contract is required to be extended for longer than 20 years if the extension
					 is necessary to ensure adequate and reliable service at least cost to customers
					 over time.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter G - DEFAULT SERVICE › Section 54.187 - Default service rate design and the recovery of reasonable costs

Current through Register Vol. 54, No. 28, July 13, 2024
(a) The Commission
					 may modify contracts or disallow costs when after a hearing the party seeking
					 recovery of the costs of a procurement plan is found to be at fault for either
					 of the following:
(1) Not complying with the
					 Commission-approved procurement plan.
(2) The commission of fraud, collusion or
					 market manipulation with regard to these contracts.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter G - DEFAULT SERVICE › Section 54.189 - Default service customers

Current through Register Vol. 54, No. 28, July 13, 2024
(a) At the
					 conclusion of an EDC's Commission approved generation rate cap, retail
					 customers who are not receiving generation service from an EGS shall be
					 assigned to the Commission-approved DSP in that service territory.
(b) A DSP shall accept applications for
					 default service from new retail customers when the customers comply with
					 Commission regulations pertaining to applications for service, including those
					 in Chapter 56 (relating to standards and billing practices for residential
					 utility service) and accept all retail customers assigned to its default
					 service who switch from an EGS.
(c)
					 A DSP shall treat a customer who leaves an EGS as it would a new applicant for
					 default service.
(d) A default
					 service customer may choose to receive its generation service from an EGS at
					 any time, if the customer complies with all Commission regulations pertaining
					 to changing generation service providers in Chapter 57 (relating to electric
					 service).
(e) A DSP may not charge
					 a fee to a retail customer for changing its generation service provider in a
					 manner consistent with Commission regulations.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter G - DEFAULT SERVICE › Section 54.190 - Universal interest applicable to over collections and under collections resulting from reconciliation of automatic adjustment clauses costs and revenues related to electric default service

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
General rule.
This
					 section applies to automatic adjustment clauses related to electric default
					 service filed with the Commission by a DSP under §
											54.187(b)
					 (relating to default service rate design and the recovery of reasonable
					 costs).
(b)
Definitions.
The following words and terms, when used in this
					 section, have the following meaning, unless the context clearly indicates
					 otherwise:
Costs
-The total amount of expenses, or
						class of expenses incurred, which is the basis of the automatic adjustment
						clause.
Over collection
-The amount equal to
						revenues received under an automatic adjustment clause which exceeds the amount
						of costs incurred.
Revenue
-The total proceeds received
						under the automatic adjustment clause.
Under collection
-The amount equal to
						costs incurred under an automatic adjustment clause which exceeds the amount of
						revenues received.
(c)
Interest collectible on over collections and under
					 collections.
When revenues exceed costs, the over collections shall be
					 refunded to customers with interest. When costs exceed revenues, the under
					 collections shall be collected from customers with interest. Interest on over
					 collections and under collections shall be computed at the prime rate of
					 interest for commercial banking, not to exceed the legal rate of interest, in
					 effect on the last day of the month the over collection or under collection
					 occurs, as reported in the
Wall Street Journal
. Interest shall
					 be computed monthly from the month the over collection or under collection
					 occurs to the effective month that the over collection is refunded or the under
					 collection is collected.
This section cited in 52 Pa. Code §
													54.187 (relating to default
						  service rate design and the recovery of reasonable
						  costs).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter H - RETAIL ELECTRICITY CHOICE SALES ACTIVITY REPORTS › Section 54.201 - Purpose

Current through Register Vol. 54, No. 28, July 13, 2024
This subchapter establishes reporting requirements
						applicable to EDCs and active EGSs and requires the reporting of information
						related to retail electric generation sales activity. The Commission will use
						this information to fulfill its duty to monitor the Commonwealth's retail
						electric generation market and to police and arrest instances of market power
						abuse and discriminatory conduct. (See
						66 Pa.C.S. §
												2811
						(relating to market power remediation).) The information shall be used to
						conduct milestone reviews of the development of the retail market for the
						supply of electricity. (See
						66 Pa.C.S. §
												2804(12) (relating to
						standards for restructuring of electric industry).)
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter H - RETAIL ELECTRICITY CHOICE SALES ACTIVITY REPORTS › Section 54.202 - Definitions

Current through Register Vol. 54, No. 28, July 13, 2024
The following words and terms, when used in this
						subchapter, have the following meanings, unless the context clearly indicates
						otherwise:
Active EGS
-An EGS that is licensed to
						provide retail electric generation service and is providing that service to one
						or more customers.
CEEP
-The Bureau of Conservation,
						Economics and Energy Planning or a successor Commission Bureau assigned the
						task of monitoring the retail electric generation market for anti-competitive
						behavior and abuse of market power.
Capped electric generation
						rates
-Electric Generation Rates established through restructuring
						plans approved by the Commission under 66 Pa.C.S. Chapter 28 (relating to the
						Electricity Generation Customer Choice and Competition Act).
EDC-electric distribution company
-The
						term as defined in
						66 Pa.C.S. §
												2803
						(relating to definitions).
EGS-electric generation supplier
-The
						term as defined in
						66 Pa.C.S. §
												2803.
Flat Rate Customer Account
-A customer
						account that is charged a fixed cents per kwh rate that changes no more
						frequently than monthly, excluding seasonal rates.
Green power customer account
-A retail
						customer account incorporating electric power supply that has greater than
						required renewable content as specified in section 3 of the Alternative Energy
						Portfolio Standards Act (73 P.S §
												1648.3).
Hybrid rate customer account
-A retail
						customer account that is charged via an electric generation pricing arrangement
						that incorporates hourly and block rates.
kW
-Kilowatts.
kWh
-Kilowatthour.
Large nonresidential
						customers
-Commercial and industrial customers with annual usage
						greater than 2,409,001 kWh.
Medium nonresidential
						customers
-Commercial and industrial customers with annual usage
						ranging from 120,451 up to and including 2,409,000 kWh.
MWh
-Megawatthours.
Small nonresidential
						customers
-Commercial and industrial customers with annual usage
						ranging from 0 up to and including 120,450 kWh.
TOU customer account-Time-of-use customer
						account
-A retail customer account that is charged a time of use
						rate.
Time-of-use rate-TOU
-A rate that
						reflects the costs of serving customers during different time periods,
						including off-peak and on-peak periods, but not as frequently as each
						hour.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 54 - ELECTRICITY GENERATION CUSTOMER CHOICE › Subchapter H - RETAIL ELECTRICITY CHOICE SALES ACTIVITY REPORTS › Section 54.204 - Public information

Current through Register Vol. 54, No. 28, July 13, 2024
The Commission will make available to the public on an
						aggregated basis information contained in sales activity reports that does not
						disclose individual EGS market shares.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter A - DISCONTINUATION OF SERVICE › Section 55.1 - Definitions

Current through Register Vol. 54, No. 28, July 13, 2024
The following words and terms, when used in this chapter,
						have the following meanings, unless the context clearly indicates
						otherwise:
Emergency
-An unforeseen combination of
						circumstances requiring temporary discontinuances of service in order to effect
						repairs or maintenance, or to eliminate an imminent threat to life, health,
						safety or property.
Personal contact
-Personal contact means
						any of the following:
(i) Contacting
					 the customer in person or by telephone.
(ii) Contacting in writing another person
					 whom the customer has designated to receive a copy of any notice of
					 disconnection, other than a member or employe of the Commission.
(iii) If the customer has not made a
					 designation, contacting in writing a community interest group or other entity,
					 including local police departments, which previously agreed to receive a copy
					 of the notice of disconnection and to attempt to contact the
					 customer.
(iv) If the customer has
					 not made a designation and a community interest group or other entity has not
					 previously agreed to receive a copy of the notice of disconnection, contacting
					 in writing the Commission's Harrisburg office.
Public utility
-Persons or corporations
						now or hereafter owning or operating in this Commonwealth, equipment or
						facilities for any of the following:
(i) Producing, generating, transmitting,
					 distributing or furnishing natural or artificial gas, electricity or steam for
					 the production of light, heat or power to or for the public for
					 compensation.
(ii) Diverting,
					 developing, pumping, impounding, distributing or furnishing water to or for the
					 public for compensation.
(iii)
					 Transporting or conveying natural or artificial gas, crude oil, gasoline or
					 petroleum products, materials for refrigeration, or oxygen or nitrogen or other
					 fluid substance, by pipe line or conduit, for the public for
					 compensation.
(iv) Wastewater
					 collection, treatment or disposal for the public for
					 compensation.
The provisions of this §
													55.1 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														501.
This section cited in 52 Pa. Code §
													55.115 (relating to coordination
						  with other regulations).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter A - DISCONTINUATION OF SERVICE › Section 55.2 - Personal contact before utility service discontinued

Current through Register Vol. 54, No. 28, July 13, 2024
(a) A public utility service, as defined in
					 this chapter, which is not subject to the requirements of Chapter 56 (relating
					 to standards and billing practices for residential utility service), shall
					 conform with the following:
(1) Except when
					 required to prevent or alleviate an emergency or upon request of a customer, a
					 public utility may not discontinue service without making personal contact with
					 the customer at least 3 days prior to the discontinuance, in addition to
					 providing other notice of discontinuance specified by the properly filed tariff
					 of the public utility or as otherwise required by the Commission.
(2) The form of service termination found in
					 subsection (b) shall be used.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter A - DISCONTINUATION OF SERVICE › Section 55.3 - Content of notice

Current through Register Vol. 54, No. 28, July 13, 2024
If personal contact is made under the requirements of
						this chapter, the person, group, agency or other entity which is contacted
						shall be advised of the following:
(1)
					 The name, address and if known the telephone number, of the customer whose
					 service is to be discontinued; the address of the location where service is to
					 be discontinued.
(2) The date and
					 time after which service may be discontinued.
(3) The reason for the proposed
					 discontinuance of service.
(4) The
					 action that can be taken to avoid discontinuance.
(5) The address and telephone number of the
					 utility where billing adjustments may be made, bills paid or information
					 obtained.
(6) The address and
					 telephone number of the nearest regional office and of the Harrisburg office of
					 the Commission, where complaints may be filed seeking a stay of discontinuance,
					 or where further information obtained.
This section cited in 52 Pa. Code §
													55.115 (relating to coordination
						  with other regulations).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter A - DISCONTINUATION OF SERVICE › Section 55.4 - Third-party notification program

Current through Register Vol. 54, No. 28, July 13, 2024
A utility shall institute and maintain a program in
						accordance with the following:
(1) To
					 allow customers to designate third parties to receive copies of notices of
					 discontinuance of service for a customer or group of customers.
(2) To advise customers of the availability
					 of a third party notification program and to encourage their use
					 thereof.
(3) To solicit community
					 interest groups and police to accept third party notices in order to assist in
					 preventing unnecessary disconnections and protecting the public health and
					 safety.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter A - DISCONTINUATION OF SERVICE › Section 55.5 - Reporting requirements

Current through Register Vol. 54, No. 28, July 13, 2024
Within 15 days after the end of each quarter, an
						electric, gas and steam heat utility shall file with the Commission a report
						containing the following information for that quarter:
(1) Total number of accounts, categorized by
					 classification as commercial or industrial.
(2) Number of overdue accounts, categorized
					 as follows:
(i) By amount overdue-$250 or
					 less, $251-$500, $501-$1000, $1001-$2000, $2001-$4000, and more than
					 $4000.
(ii) By time overdue-30 days
					 or less, 31-60 days, 61-90 days, 91-120 days, and more than 120 days.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter A - DISCONTINUATION OF SERVICE › Section 55.6 - Effective date

Current through Register Vol. 54, No. 28, July 13, 2024
(a) This chapter is
					 effective immediately, except that §
											55.5 (relating to reporting
					 requirements) is not effective until January 15, 1977, for the month ending
					 December 31, 1976.
(b) The
					 information required by §
											55.5 shall be submitted in a
					 manner prescribed by, or on forms prepared by the Commission.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.101 - Purpose

Current through Register Vol. 54, No. 28, July 13, 2024
The purpose of this subchapter is to establish
						requirements for advance notice to health care facilities, and to the agencies
						of the Commonwealth that regulate the facilities, of termination of electric,
						gas, steam heat, water, sewer and local exchange telephone service to health
						care facilities. Advance notice of the termination of utility services is
						required so that alternative arrangements for the care of affected patients or
						residents who are dependent upon others due to permanent or temporary
						disabilities can be made by affected health care facilities, and by the
						agencies regulating them, prior to the actual cessation of utility
						services.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.103 - Responsibility for identification of health care facilities subject to advance notice

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Utility responsibility for existing customers.
The
					 Commission's Bureau will obtain from the Departments of Aging, Health and
					 Public Welfare current listings of the name, address, county, telephone number,
					 and if available, the name of the administrator or contact person for each
					 health care facility licensed by the respective regulatory agency. The
					 Departments of Aging, Health and Public Welfare should each provide to the
					 Commission's Bureau an annual revised and updated listing of licensed health
					 care facilities. Each utility subject to this subchapter is responsible for
					 identifying its customers from these listings and for appropriately coding its
					 records so as to assure compliance with this subchapter.
(b)
Utility responsibility for new
					 service applicants.
When a nonresidential applicant applies for
					 utility service, the utility shall ascertain whether that applicant is a health
					 care facility subject to this subchapter, code its records appropriately if the
					 applicant is a health care facility and identify the name, job title or office,
					 address, telephone number and facsimile number of a designated individual. The
					 utility shall inform the health care facility of its continuing obligation to
					 notify the utility of any change in information regarding the designated
					 individual.
(c)
Health care
					 facility responsibility.
The health care facility is responsible for
					 providing to the utility a copy of its current license or operating certificate
					 issued by its regulatory agency, if requested, so that the utility can verify
					 the identification of the customer as a health care facility. The health care
					 facility is responsible for providing to the utility current information
					 regarding the designated individual, as well as informing the utility of any
					 changes in this information. The health care facility is responsible for
					 providing to the utility documentation and information within 10 days of the
					 utility's request.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.104 - Required 37-day notice before termination of service

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Thirty-seven day written notice
					 to health care facilities.
Except when required to prevent or
					 alleviate an emergency, a utility shall, at least 37 days before terminating
					 service to a health care facility, send to the affected facility a service
					 termination notice in the form specified in §
											55.108 (relating to form of
					 notice).
(b)
Thirty-seven
					 day notice to agencies.
On the same day that a utility sends the
					 37-day notice to the health care facility as required by subsection (a), the
					 utility shall also send a copy of the notice to the following:
(1) The regulatory agency of the health care
					 facility as identified on the listings available from the Commission's Bureau
					 or from the license or operating certificate provided by the health care
					 facility.
(2) The Commission's
					 Bureau.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.105 - Required 10-day notice before termination of service

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Ten-day notice to health care
					 facilities.
Except when required to prevent or alleviate an
					 emergency, a utility may not terminate service without personally contacting
					 the designated individual, or administrator of the health care facility when no
					 designated individual is identified, at least 10 days prior to the expiration
					 of the 37-day termination notice period required in §
											55.104 (relating to required
					 37-day notice before termination of service). This 10-day notice shall be in
					 addition to the 37-day notice required under § 55.104. To satisfy the
					 requirement of 10-day personal contact:
(1)
					 The utility shall contact the designated individual, or the administrator of
					 the health care facility if no designated individual is identified, in person
					 or by telephone. For purposes of this subsection, leaving a message on an
					 answering machine will not be deemed personal contact.
(2) If the health care facility refuses to
					 accept personal contact for more than 48 hours, the utility shall so inform the
					 Commission's Bureau by telephone, letter or facsimile before proceeding further
					 with termination of service. Unless otherwise directed by the Bureau, the
					 utility may thereafter proceed with termination of service.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.106 - Coordination of termination of utility service with regulatory agencies and termination date

Current through Register Vol. 54, No. 28, July 13, 2024
The health care facility is responsible for cooperating
						with the involved regulatory agencies to ensure that there is a safe and
						orderly transfer of the residents or patients to alternative facilities prior
						to the scheduled date for termination of service. If residents or patients
						remain in the health care facility at the end of the 10-day termination period,
						the utility shall, at the request of the Commission's Bureau, continue to
						provide service for an additional 30 days or until the Bureau notifies the
						utility that all residents or patients are removed, whichever occurs first.
						Unless the Commission's Bureau makes a request, the utility may proceed with
						termination of service at the end of the 10-day period.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.107 - Newly discovered health care facilities

Current through Register Vol. 54, No. 28, July 13, 2024
If a customer which had not been previously identified as
						a health care facility identifies itself as such in response to a notice of
						termination, the health care facility shall provide verification of its status
						to the utility within 3 days after being requested by the utility to do so. If
						the customer is a health care facility, the utility shall renotify the customer
						of termination under this subchapter. Thereafter, both the health care facility
						and the utility shall comply with the applicable provisions of this subchapter.
						If the customer does not provide the verification within the 3-day period, the
						utility may proceed with termination of service by serving a 48-hour
						notice.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.109 - Customer obligation upon receipt of service termination notice

Current through Register Vol. 54, No. 28, July 13, 2024
Upon receipt of a 37-day service termination notice, a
						health care facility is expected to immediately contact its regulatory agency
						and the public utility involved to eliminate the reason for termination,
						establish payment terms, close down the health care facility or pursue other
						action as appropriate.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.110 - Notice when dispute, informal complaint or formal complaint pending

Current through Register Vol. 54, No. 28, July 13, 2024
A utility may not serve any notice of termination if a
						dispute, informal complaint or formal complaint has been filed with the
						Commission and is unresolved if the subject matter of the dispute, informal
						complaint or formal complaint forms the grounds for the proposed termination. A
						notice of termination mailed or delivered in violation of this section is void.
						Pending resolution of a dispute, the utility is entitled to bill for and
						collect the undisputed portion of its utility bills.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.111 - Days termination prohibited

Current through Register Vol. 54, No. 28, July 13, 2024
Except when required to prevent or alleviate an
						emergency, or upon request of the health care facility, a public utility may
						not terminate or authorize termination on the following days:
(1) On Friday, Saturday or Sunday.
(2) On a bank holiday or on the day preceding
					 a bank holiday.
(3) On a holiday
					 observed by the public utility or on the day preceding the holiday. A holiday
					 observed by a public utility means any day on which the business office of the
					 public utility is closed for any reason.
(4) On a holiday observed by the Commission
					 or on the day preceding the holiday.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.112 - Use of termination notice solely as collection device prohibited

Current through Register Vol. 54, No. 28, July 13, 2024
A utility may not threaten to terminate service when it
						has no present intent to terminate service or when actual termination is
						prohibited. Notice of the intent to terminate shall be used only as a warning
						that service will in fact be terminated unless the health care facility
						remedies the situation which gave rise to the notice.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.113 - Exception for terminations based on occurrences harmful to person or property

Current through Register Vol. 54, No. 28, July 13, 2024
When a service termination is undertaken due to a
						situation which endangers the safety of a person or which may prove harmful to
						the facilities of the utility, the utility may terminate service without
						written notice if that the utility reasonably and in good faith believes the
						basis for termination to exist. At the time of the actual termination, the
						utility shall make a bona fide attempt to deliver a notice of termination to a
						responsible person at the affected premises and shall also notify the involved
						regulatory agency and the Commission's Bureau.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.114 - Inconsistent tariff provisions

Current through Register Vol. 54, No. 28, July 13, 2024
A tariff provision inconsistent with this subchapter will
						be deemed inoperative and superseded by this subchapter.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 55 - NONCARRIER RATES AND PRACTICES › Subchapter B - TERMINATION OF UTILITY SERVICE TO HEALTHCARE FACILITIES › Section 55.115 - Coordination with other regulations

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Subchapter A (relating to
					 discontinuation of service).
With respect to termination of utility
					 service to health care facilities, this subchapter supersedes §
											§
											55.1-55.3 (relating to definitions;
					 personal contact before utility service discounted; and content of
					 notice).
(b)
Chapters 56
					 and 64 (relating to standards and billing practices for residential utility
					 service; and standards and billing practices for residential telephone
					 service).
(1) When a dispute,
					 informal complaint or formal complaint is filed, §
												56.2 and Chapter 56, Subchapter F
					 (relating to definitions; and disputes; termination disputes; informal and
					 formal complaints) apply for electric, gas, water, sewer and steam heat
					 utilities except to the extent specifically superseded in this subchapter.
					 Section 64.2 and Chapter 64, Subchapter G
					 (relating to definitions; and disputes; informal and formal complaints) apply
					 for telephone utilities except to the extent specifically superseded in this
					 subchapter.
(2) With respect to a
					 residential account of a patient or resident in a health care facility,
					 Chapters 56 and 64 apply.