reglab/statecodes huggingface dataset:
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.14 - Billing information

Current through Register Vol. 54, No. 28, July 13, 2024
(a) Every
					 bill rendered must clearly state the following information:
(1) The date of the bill.
(2) The due date on or before which payment
					 shall be received to avoid an account being considered delinquent.
(3) The beginning and ending dates of the
					 billing period for service, excluding toll usage and equipment.
(4) The amount due for basic service,
					 nonbasic service, and taxes and applicable surcharges, during the current
					 billing period.
(5) An itemized
					 statement of toll charges listing the date, time, destination, duration and
					 rate period for each toll call unless the customer subscribes to an unlimited
					 toll service plan or toll service is included as part of the customer's bundled
					 service package.
(6) The amounts
					 for security deposits owed by or credited to existing customers. This amount
					 shall be separately stated on each bill if a security deposit remains
					 unpaid.
(7) The total amount of
					 payments and other credits made to the account during the current billing
					 period.
(8) The amount of late
					 payment charges.
(9) The total
					 amount due.
(10) A statement
					 directing the customer to register a question or complaint about the bill prior
					 to the due date, with the address and telephone number where the customer may
					 direct questions or complaints.
(11) A statement that a rate schedule, an
					 explanation of how to verify the accuracy of a bill, and an explanation of the
					 various charges, if applicable, can be obtained by contacting the business
					 office of the LEC.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.15 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.15 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.16 - Accrual of late payment charges

Current through Register Vol. 54, No. 28, July 13, 2024
(a) A
					 LEC is prohibited from levying or assessing a late payment charge on an overdue
					 bill in an amount which exceeds 1.25% per month on the full unpaid and overdue
					 balance of the bill. These charges are to be calculated only on the overdue
					 portions of the bill. The rate, when annualized, may not exceed 15% per
					 annum-computed by the simple interest method-and may not include previously
					 accrued late payment charges. A late payment charge may not be assessed against
					 an outstanding security deposit.
(b) An additional charge, fixed fee or
					 penalty designed to recover the cost of a subsequent rebilling may not be
					 charged.
This section cited in 52 Pa. Code §
													64.19 (relating to rebilling); and
						  52 Pa. Code §
													64.171 (relating to duties of
						  parties: undisputed portion of bills; interest on
						  overpayment).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.17 - Partial payments for current bills

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
					 Payments received by an LEC which are insufficient to pay the total amount due
					 for the current bill, when there is no past due balance, shall first be applied
					 to basic service.
(b) This section
					 does not apply when the customer supplies instructions specifying how a partial
					 payment should be applied.
The provisions of this §
													64.17 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301 and
						  1501.
This section cited in 52 Pa. Code §
													64.24 (relating to provision of
						  bundled service packages).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.18 - Application of partial payments between past and current bills

Current through Register Vol. 54, No. 28, July 13, 2024
In the absence of instructions from a customer, or a
						disputed bill or a payment arrangement, payments received by the LEC which are
						insufficient to pay a balance due for both past and current bills shall first
						be applied to the balance due for past due basic service, then to other past
						due charges, including late payment charges.
This section cited in 52 Pa. Code §
													64.24 (relating to provision of
						  bundled service packages).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.19 - Rebilling

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Underbilling
. A LEC may issue a make-up bill for unbilled
					 services resulting from a billing error accrued within 4 years of the date of
					 the bill under the following conditions:
(1)
					 The LEC shall provide the ratepayer with a written explanation of the reason
					 for the make-up bill and a statement that the customer may spread the payments
					 over a period, as described in paragraph (2).
(2) The payment period may, at the option of
					 the customer, be at least as long as the period during which the excess amount
					 accrued or at least as long as necessary so that the total amount billed in 1
					 month is not greater than the average amount billed for 1 month plus 50%,
					 whichever period is greater. A late payment charge may not be assessed on
					 unbilled service when payments are made as described in this
					 paragraph.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.20 - Transfer of account

Current through Register Vol. 54, No. 28, July 13, 2024
(a) In the
					 event of termination or discontinuance of service within the last 4 years, the
					 LEC may transfer an outstanding amount due to a new or existing residential
					 service account of the same customer.
(b) In the event of discontinuance of
					 service, the LEC may continue pending termination procedures at a new or
					 existing residential service account of the same customer.
(c) In the event of a termination of service,
					 the LEC may transfer to the account of a third party guarantor an amount not to
					 exceed the limit of the guarantee.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.21 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													64.21 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301 and
						  1501.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.22 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													64.22 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  1301-1325 and
						  1501-1511; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.23 - Standardizing LEC responses to customer contacts alleging unauthorized charges added to the customer's bill (cramming) and unauthorized changes to the customer's long distance carrier (slamming)

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Cramming.
Upon contact
					 from a customer alleging that cramming has occurred on the bill rendered to the
					 customer by the LEC, the LEC shall do the following:
(1) Identify the charges, and clarify that
					 the customer's complaint is that the customer did not authorize the charges or
					 order or use the services or products associated with the charges.
(2) Inform the customer that the charges will
					 be removed from the LEC bill and that basic local service cannot be
					 disconnected for failure to pay cramming charges.
(3) Inform the customer that the LEC will
					 instruct the billing agent or service provider, or both, to take the steps
					 necessary to prevent further billing of those charges or types of charges to
					 the customer's account.
(4) Inform
					 the customer that removal of the charges from the LEC bill does not guarantee
					 that the service provider or its billing agent will not use other collection
					 remedies, including direct billing of the removed charges or use of a
					 collection agency.
(5) Provide
					 notice of a customer's right to pursue a complaint. To customers who indicate a
					 desire to receive complaint disclosure information, the LEC shall provide
					 information about how to pursue the complaint against the service provider or
					 billing agent by contacting the Bureau of Consumer Protection, (800) 441-2555,
					 of the Pennsylvania Office of Attorney General, the Federal Communications
					 Commission (FCC), and the Federal Trade Commission.
(6) Maintain for a minimum of 3 years records
					 of all customer complaints of cramming in order to monitor adherence to the
					 terms of the billing contract the LEC has with the service provider or billing
					 agent, or both, relating to cancellation of the contract for excessive cramming
					 complaints.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter B - PAYMENT AND BILLING STANDARDS › Section 64.24 - Provision of bundled service packages

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Right to offer bundled
					 services
. Nothing in this chapter prohibits an LEC from offering
					 bundled service packages, as defined in §
											64.2 (relating to definitions), at
					 a single price selected by the LEC.
(b)
Exemption from certain
					 regulations
. An LEC that offers a single-rate bundled service package
					 shall be exempt from certain sections of this chapter regarding payment and
					 billing standards. The sections subject to exemption for bundled service
					 packages are:
(1) Section
					 64.14(a)(4) and (5)
					  (relating to billing information).
(2) Section
					 64.17 (relating to partial
					 payments for current bills).
(3)
					 Section 64.18 (relating to application of
					 partial payments between past and current bills).
(4) Section
					 64.63(1) and (2)
					 (relating to unauthorized suspension of service).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.31 - LEC credit and deposit policies

Current through Register Vol. 54, No. 28, July 13, 2024
A LEC shall describe its credit and deposit standards,
						which must be reasonable under
						66 Pa.C.S. §
												1501
						(relating to character of service and facilities), in a tariff, product guide
						or similar document.
The provisions of this §
													64.31 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301 and
						  1501; amended under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.32 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													64.32 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  1301-1325 and
						  1501-1511; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.33 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.33 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.34 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													64.34 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301,
						  1501; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.35 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.35 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.36 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													64.36 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  1301-1325 and
						  1501-1511; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.37 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.37 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.38 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.38 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
This section cited in 52 Pa. Code §
													64.39 (relating to periodic
						  review).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.39 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.39 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.40 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.40 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter C - CREDIT AND DEPOSIT STANDARDS POLICY › Section 64.41 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													64.41 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  1301-1325 and
						  1501-1511; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter D - RESERVED › Section 64.51 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.51 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter D - RESERVED › Section 64.52 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.52 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter D - RESERVED › Section 64.53 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													64.53 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  1301-1325 and
						  1501-1511; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › GROUNDS FOR SUSPENSION › Section 64.61 - Authorized suspension of service

Current through Register Vol. 54, No. 28, July 13, 2024
Telecommunications service to a dwelling may be
						  suspended for any of the following reasons:
(1) Nonpayment of an undisputed delinquent
						account or the undisputed portion of an account where a dispute exists as to
						part but not all of an amount billed by the LEC.
(2) Failure to post a deposit, provide a
						guarantee or establish credit.
(3)
						Unreasonable refusal to permit access to service connections, equipment and
						other property of the LEC for maintenance or repair.
(4) The use of service so as to interfere
						with or impair the use of service rendered to other customers.
(5) Failure to comply with the material terms
						of a payment agreement.
(6) Fraud
						or material misrepresentation of identity to obtain telecommunications
						service.
(7) Violation of tariff
						provisions on file with the Commission so as to threaten the safety of a person
						or the integrity of the service delivery system of the LEC.
(8) Unpaid indebtedness for
						telecommunications service previously furnished by the LEC in the name of the
						customer within 4 years of the date the bill is rendered.
(9) Abusive, illegal or fraudulent
						activity.
The provisions of this § 64.61 amended under
							 66 Pa.C.S. §
															3019(b)(2) and
							 (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › GROUNDS FOR SUSPENSION › Section 64.62 - Days suspension or termination of service are prohibited

Current through Register Vol. 54, No. 28, July 13, 2024
Except for emergency situations, suspension or
						  termination of service for nonpayment of charges may not commence on any of the
						  following:
(1) Saturday or
						Sunday.
(2) A bank
						holiday.
(3) A holiday observed by
						the LEC. A holiday observed by the LEC means a day when the business office of
						the company is closed.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › GROUNDS FOR SUSPENSION › Section 64.63 - Unauthorized suspension of service

Current through Register Vol. 54, No. 28, July 13, 2024
Unless expressly and specifically authorized by the
						  Commission, basic service may not be suspended and a suspension notice may not
						  be sent for any of the following reasons:
(1) Nonpayment for nonbasic
						services.
(2) Nonpayment of
						delinquent fees for toll service where the LEC is technically capable of
						terminating toll service without also terminating basic service.
(3) Nonpayment for commercial service
						received at the same or different location.
(4) Nonpayment of delinquent charges based on
						previously unbilled telephone service resulting from LEC billing error if these
						charges exceed the otherwise normal, average bill by 50%. This paragraph may
						not prohibit suspension when the LEC reviews the charges with the customer and
						offers to enter into a payment agreement which, at the option of the customer,
						may extend at least as long as necessary to ensure that the bill in one billing
						period will not be greater than the normal, average bill for the period plus
						50%.
(5) Noncompliance with the
						payment agreement before the date set for payment in the payment
						agreement.
(6) Nonpayment of
						charges for telephone service furnished more than 4 years before the date the
						bill is rendered.
(7) Nonpayment
						for residential service already furnished in the name of persons other than the
						customer unless a court, district justice, or administrative agency has
						determined that the customer is legally obligated to pay for the service
						previously furnished. This paragraph may not affect the creditor's rights and
						remedies of the LEC otherwise permitted by law.
(8) Nonpayment of a delinquent account which
						accrued within the two most recent billing periods and which amounts to a total
						arrearage of less than $20 unless the arrearage represents the balance of a
						broken payment agreement.
(9)
						Evidence that full payment of all delinquent accounts has been made.
(10) Certification in accordance with §
												§
												64.101-64.103 (relating to general
						provision; postponement of suspension pending receipt of certificate; and
						medical certification).
This section cited in 52 Pa. Code §
														64.24 (relating to provision of
							 bundled service packages).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › NOTICE PROCEDURES PRIOR TO SUSPENSION › Section 64.71 - General notice provisions

Current through Register Vol. 54, No. 28, July 13, 2024
The LEC shall mail or deliver written notice to the
						  customer at least 7 days before the date of proposed suspension regardless of
						  the grounds upon which suspension is sought, with the exception of the
						  following: Failure to comply with the material terms of a payment agreement for
						  toll or nonbasic service, or both. In these cases, the LEC shall comply with
						  §
												64.81 (relating to limited notice
						  upon noncompliance with report or order). In lieu of mailing or otherwise
						  physically delivering written notice of suspension, the LEC may transmit the
						  notice electronically, so long as the LEC obtains the prior written consent of
						  the customer to receive suspension notices electronically.
The provisions of this §
														64.71 amended the Public Utility
							 Code,
							 66 Pa.C.S. §
															§
															501,
							 504-506,
							 1301-1325 and
							 1501-1511; amended under
							 66 Pa.C.S. §
															3019(b)(2) and
							 (3).
This section cited in 52 Pa. Code §
														64.109 (relating to suspension
							 prior to expiration of medical
							 certification).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › NOTICE PROCEDURES PRIOR TO SUSPENSION › Section 64.72 - Suspension notice information

Current through Register Vol. 54, No. 28, July 13, 2024
A notice of suspension must clearly and fully include
						  the following information, when applicable, in conspicuous print:
(1) The reason for the proposed
						suspension.
(2) A statement of
						amounts past due, and of a required deposit. The suspension notice must
						identify the amount past due for basic service which the customer shall pay to
						avoid the suspension of basic service.
(3) A statement that a specific reconnection
						fee will be required to have service restored after it has been suspended if
						the reconnection fee is a part of the approved tariff of the LEC.
(4) The date on or after which service will
						be suspended unless one of the following occurs:
(i) Payment in full is received.
(ii) The grounds for suspension are otherwise
						eliminated.
(iii) A payment
						agreement is entered into.
(iv) A
						dispute is filed with the LEC.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › NOTICE PROCEDURES PRIOR TO SUSPENSION › Section 64.73 - Notice when dispute pending

Current through Register Vol. 54, No. 28, July 13, 2024
(a) A
						LEC shall not mail or deliver a notice of suspension if a notice of dispute, as
						defined in §
												64.2 (relating to definitions),
						has been filed and is unresolved and if the subject matter of the dispute forms
						the grounds for the proposed suspension.
(b) A notice mailed or delivered contrary to
						the requirements of this section shall be void.
The provisions of this § 64.73 amended under
							 66 Pa.C.S. §
															3019(b)(2) and
							 (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › NOTICE PROCEDURES PRIOR TO SUSPENSION › Section 64.74 - Procedures upon customer contact before suspension

Current through Register Vol. 54, No. 28, July 13, 2024
(a) If, at a time after the issuance of the
						suspension notice and before the suspension of service, a customer contacts the
						LEC concerning the proposed suspension, an authorized LEC employee shall fully
						explain, when applicable, the following:
(1)
						The reasons for the proposed suspension.
(2) The available methods of avoiding a
						suspension including:
(i) Tendering the past
						due amount as specified on the suspension notice or otherwise eliminating the
						grounds for suspension.
(ii)
						Entering a payment agreement.
(iii)
						The right of the customer to file a dispute with the telecommunications company
						and, thereafter, an informal complaint with the Commission.
(3) The procedures for resolving disputes
						relating to charges on the notice and the procedures for filing informal
						complaints to request payment terms on the basic service portion of the
						account, including the address and the telephone number of the nearest regional
						Commission office.
(4) The duty of
						the customer to pay a portion of a bill not honestly disputed.
(5) [Reserved].
(6) The medical emergency
						procedures.
(7) That upon failure
						to timely appeal from or comply with a telecommunications company report, as
						defined in §
													64.142 (relating to contents of
						written summary by the LEC), an informal complaint report, or an order from a
						formal complaint-the LEC is not required to give further written notice before
						suspension.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › NOTICE PROCEDURES PRIOR TO SUSPENSION › Section 64.75 - Exception for suspension based on occurrences harmful to person or property

Current through Register Vol. 54, No. 28, July 13, 2024
Notwithstanding another provision of this chapter, when
						  a suspension is based on an occurrence which endangers the safety of a person
						  or appears likely to prove physically harmful to the service delivery system of
						  the LEC, the telephone company need give no written notice before suspension if
						  the LEC honestly and reasonably believes the grounds do exist. At the time of
						  suspension, the LEC shall mail a notice of suspension to the customer's billing
						  address.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › NOTICE PROCEDURES AFTER DISPUTE FILED › Section 64.81 - Limited notice upon noncompliance with report or order

Current through Register Vol. 54, No. 28, July 13, 2024
Upon the customer's failure to timely appeal from or
						  comply with a LEC report as defined in §
												64.142 (relating to contents of
						  the LEC report), an informal complaint report, an order from a formal
						  complaint, or a payment agreement negotiated for toll or nonbasic service, or
						  both, the original grounds for suspension shall be revived and the LEC may not
						  be required to give further written notice before suspension if the telephone
						  company makes a reasonable attempt to contact the customer personally at least
						  24 hours before suspension.
This section cited in 52 Pa. Code §
														64.71 (relating to general notice
							 provisions).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › EMERGENCY PROVISIONS › Section 64.101 - General provision

Current through Register Vol. 54, No. 28, July 13, 2024
No LEC may suspend or refuse to restore service to a
						  dwelling when an occupant in the dwelling is certified by a physician to be
						  seriously ill or affected with a medical condition which will be aggravated by
						  a complete cessation of service except where access to emergency services by
						  telephone is retained.
This section cited in 52 Pa. Code §
														64.63 (relating to unauthorized
							 suspension of service).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › EMERGENCY PROVISIONS › Section 64.102 - Postponement of suspension pending receipt of certificate

Current through Register Vol. 54, No. 28, July 13, 2024
If, before suspension of service, a LEC employe is
						  informed that an occupant is seriously ill or is affected with a medical
						  condition, that the occupant will be endangered by a cessation of service, and
						  that a medical certification will be procured, suspension may not occur for at
						  least 3 days. Service may be suspended if no certification is produced within
						  the 3-day period.
This section cited in 52 Pa. Code §
														64.63 (relating to unauthorized
							 suspension of service); and 52 Pa. Code §
														64.104 (relating to length of
							 postponement; renewals).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › EMERGENCY PROVISIONS › Section 64.103 - Medical certification

Current through Register Vol. 54, No. 28, July 13, 2024
Certifications initially may be written or oral,
						  subject to the right of the LEC to verify the certification by calling the
						  physician or to require written confirmation within 7 days. All certifications,
						  whether written or oral, shall include all of the following information.
(1) The name, address and telephone number of
						the customer in whose name the account is registered.
(2) The name and address of the afflicted
						person and the afflicted person's relationship to the customer.
(3) The nature and anticipated length of the
						affliction.
(4) The name, office
						address and telephone number of the certifying physician.
(5) The specific reason why access to
						telecommunications service must be maintained.
The provisions of this § 64.103 amended under
							 66 Pa.C.S. §
															3019(b)(2) and
							 (3).
This section cited in 52 Pa. Code §
														64.63 (relating to unauthorized
							 suspension of service); and 52 Pa. Code §
														64.104 (relating to length of
							 postponement; renewals).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › EMERGENCY PROVISIONS › Section 64.104 - Length of postponement; renewals

Current through Register Vol. 54, No. 28, July 13, 2024
Service may not be suspended for the period specified
						  in the medical certification; however, the maximum length of the certification
						  shall be 30 days.
(1)
Time not
						specified.
If no time is specified or if the time is not readily
						ascertainable, service may not be suspended for at least 30 days.
(2)
Renewals.
An initial
						certification may be renewed for an additional period of up to 30 days in the
						same manner provided in §
												§
												64.102 and
						64.103 (relating to postponement
						of suspension pending receipt of certificate; and medical certification) and
						this section. A postponement shall not extend beyond 70 days from the date of
						the initial certification.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › EMERGENCY PROVISIONS › Section 64.105 - Restoration of service

Current through Register Vol. 54, No. 28, July 13, 2024
When service is required to be restored due to
						  emergency medical certification, the LEC shall make a diligent effort to have
						  service restored on the date of the medical certification. Service shall be
						  restored before the end of the next working day. Each LEC shall have employes
						  available or on call to restore service in emergencies.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › EMERGENCY PROVISIONS › Section 64.106 - Duty of customer to pay bills

Current through Register Vol. 54, No. 28, July 13, 2024
Whenever service is restored or suspension postponed
						  under the medical emergency procedures, the customer shall:
(1) Make timely payment for all service
						provided by the LEC after the date on which service is restored or suspension
						postponed.
(2) Restrict toll usage
						to an amount no greater than $25 in a billing period while the medical
						certification is in effect.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › EMERGENCY PROVISIONS › Section 64.107 - Suspension upon expiration of medical certification

Current through Register Vol. 54, No. 28, July 13, 2024
When the certification has expired, the original
						  grounds for suspension shall be revived and the LEC may suspend service without
						  additional written notice, if notice previously has been mailed or delivered,
						  if the customer has failed to make or to maintain an agreement on payment
						  arrangements, and if the LEC makes a reasonable attempt to contact the customer
						  at least 24 hours before suspension.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › EMERGENCY PROVISIONS › Section 64.108 - Right of LEC to petition the Commission

Current through Register Vol. 54, No. 28, July 13, 2024
(a) To completely suspend service before the
						expiration of the medical certification, except when allowed under §
												64.109 (relating to suspension
						prior to expiration of medical certification), an LEC may petition the
						Commission for waiver from the medical certification procedures to contest the
						validity of a certification.
(b) A
						LEC shall continue to provide access to emergency telephone services while a
						final Commission adjudication on the petition is pending.
(c) Upon the filing of a petition for waiver
						of medical certification, Commission staff will review the facts and issue an
						informal written decision.
(d) A
						party to the proceeding may, within 20 days of the informal decision, and not
						thereafter except for good cause shown, appeal by filing with the Secretary of
						the Commission a letter stating the basis for appeal. An appeal from the
						informal decision will be assigned to the Office of Administrative Law Judge
						for hearing and decision.
The provisions of this §
														64.108 amended under the Public
							 Utility Code,
							 66 Pa.C.S. §
															§
															331,
							 501,
							 504-506,
							 1301 and
							 1501.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › EMERGENCY PROVISIONS › Section 64.109 - Suspension prior to expiration of medical certification

Current through Register Vol. 54, No. 28, July 13, 2024
A telephone company may suspend service prior to the
						  expiration of the medical certification when the customer fails to make timely
						  payments for service provided by the LEC after the date on which service is
						  restored or suspension postponed. The company must follow notice procedures
						  prior to suspension according to §
												64.71-64.74.
The provisions of this §
														64.109 issued under the Public
							 Utility Code,
							 66 Pa.C.S. §
															§
															501,
							 504-506,
							 1301 and
							 1501.
This section cited in 52 Pa. Code §
														64.108 (relating to right of LEC
							 to petition the Commission).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter E - SUSPENSION OF SERVICE › THIRD-PARTY NOTIFICATION › Section 64.111 - Third-party notification

Current through Register Vol. 54, No. 28, July 13, 2024
Each LEC shall permit its customers to designate a
						  consenting individual or agency which is to be sent, by the LEC, a duplicate
						  copy of all suspension and termination notices issued by the LEC. When contact
						  with a third party is made, the LEC shall advise the third party of the pending
						  action and the efforts which must be taken to avoid termination. Each LEC shall
						  institute and maintain a program:
(1)
						To allow customers to designate third parties to receive copies of a customer's
						or customers' groups' notices of suspension or termination.
(2) To advise customers at least annually of
						the availability of a third-party notification program and to encourage its
						use.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter F - TERMINATION OF SERVICE › GROUNDS FOR TERMINATION › Section 64.121 - Authorized termination of service

Current through Register Vol. 54, No. 28, July 13, 2024
When at least 10 days have passed since suspension of
						  service, the company may terminate service for failure to pay a reconnection
						  fee and to remedy the original grounds for suspension due to any of the
						  following reasons:
(1) Failure to make
						satisfactory arrangements to pay arrearages.
(2) Failure to post a deposit, furnish a
						third-party guarantee or otherwise establish credit.
(3) Failure to meet the requirements of a
						payment agreement.
(4) Failure to
						give adequate assurances that an unauthorized use or practice will
						cease.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter F - TERMINATION OF SERVICE › GROUNDS FOR TERMINATION › Section 64.122 - Unauthorized termination of service when dispute pending

Current through Register Vol. 54, No. 28, July 13, 2024
Unless expressly and specifically authorized by the
						  Commission, service may not be terminated if both of the following
						  exist:
(1) A notice of dispute has
						been filed and is unresolved and if the subject matter of the dispute forms the
						grounds for termination.
(2) The
						customer is making a good faith effort to pay or make payment arrangements to
						pay all undisputed bills and undisputed portions of disputed bills.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter F - TERMINATION OF SERVICE › GROUNDS FOR TERMINATION › Section 64.123 - Termination notice

Current through Register Vol. 54, No. 28, July 13, 2024
Immediately after service is suspended, a termination
						  notice which conforms substantially to the suspension notice and which
						  indicates how the customer may arrange to have service restored shall be mailed
						  to the customer's billing address. In lieu of mailing written notice of
						  termination, the LEC may transmit the notice electronically, so long as the LEC
						  obtains the prior written consent of the customer to receive termination
						  notices electronically. The termination notice must include:
(1) The amount past due for basic service
						which the customer shall pay to avoid the termination of basic
						service.
(2) A medical emergency
						restoration notice substantially in the form set forth in Appendix B (relating
						to Medical Emergency Restoration Notice).
(3) A statement that service will be
						terminated on or after a specified date and a clear explanation that the
						customer shall request service as a new applicant, subject to additional
						charges, if termination occurs.
The provisions of this §
														64.123 amended under the Public
							 Utility Code,
							 66 Pa.C.S. §
															§
															501,
							 1301-1325,
							 1501-1511 and
							 3019(b)(2) and
							 (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › GENERAL PROVISIONS › Section 64.131 - Dispute procedures

Current through Register Vol. 54, No. 28, July 13, 2024
A dispute shall proceed in accordance with this
						  subchapter before an informal complaint can be filed.
This section cited in 52 Pa. Code §
														64.153 (relating to Commission
							 informal complaint procedures).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › GENERAL PROVISIONS › Section 64.132 - Time for registering dispute

Current through Register Vol. 54, No. 28, July 13, 2024
To be timely registered a dispute must be brought to
						  the attention of the LEC orally or in writing by the customer or the customer's
						  designee before actual suspension or termination of service.
This section cited in 52 Pa. Code §
														64.153 (relating to Commission
							 informal complaint procedures).