Texas Administrative Code › Title 10 - COMMUNITY DEVELOPMENT › Part 1 - TEXAS DEPARTMENT OF HOUSING AND COMMUNITY AFFAIRS › Chapter 6 - COMMUNITY AFFAIRS PROGRAMS › Subchapter B - COMMUNITY SERVICES BLOCK GRANT › Section 6.207 - Eligible Entity Requirements

Current through Reg. 49, No. 28; July 12, 2024
(a) An Eligible
				  Entity shall submit information regarding the planned use of funds as part of
				  the CAP as described in §
										6.206 of this subchapter (relating
				  to Strategic Plan, Community Assessment, and Community Action Plan).
(b) HHS issues terms and conditions for
				  receipt of funds under the CSBG. Eligible Entities must comply with the
				  requirements of the terms and conditions of the CSBG award.
(c) CSBG Eligible Entities, and other CSBG
				  organizations where applicable, are required to coordinate CSBG funds and form
				  partnerships and other linkages with other public and private resources and
				  coordinate and establish linkages between governmental and other social service
				  programs to assure the effective delivery of services and avoid duplication of
				  services.
(d) CSBG Eligible
				  Entities will provide, on an emergency basis, the provision of supplies and
				  services, nutritious foods, and related services as may be necessary to
				  counteract the conditions of starvation and malnutrition among low-income
				  individuals. The nutritional needs may be met through a referral source that
				  has immediate resources available to meet the needs.
(e) CSBG Eligible Entities and other CSBG
				  organizations are required to coordinate for the provision of employment and
				  training activities through local workforce investment systems under the
				  Workforce Innovation and Opportunity Act, as applicable.
(f) CSBG Eligible Entities are required to
				  inform custodial parents in single-parent families that participate in
				  programs, activities, or services about the resources available through the
				  Texas Attorney General's Office with respect to the collection of child support
				  payments and refer eligible parents to the Texas Attorney General's Office of
				  Child Support Services Division.
(g) Documentation of Services. Eligible
				  Entities must maintain a record of referrals and services provided.
(h) Intake Form. To fulfill the requirements
				  of 42 U.S.C. §
											9917, Eligible Entities must complete and
				  maintain an intake form that screens for income, assesses customer needs, and
				  captures the demographic and household characteristic data required for the
				  Monthly Performance and Expenditure Report, referenced in Subchapter A of this
				  chapter (relating to General Provisions), for all Households receiving a
				  community action service. Eligible Entities must complete and maintain a manual
				  or electronic intake form for all customers at least every twelve
				  months.
(i) Case Management.
(1) An Eligible Entity is required to provide
				  integrated case management services. Eligible Entities are required to identify
				  and set goals for Households they serve through the case management process.
				  Eligible Entities are required to evaluate and assess the effect its case
				  management system has on the short-term (less than three months) and long-term
				  (greater than three months) impact on customers, such as enabling the customer
				  to move from poverty to self-sufficiency, to maintain stability. CSBG funds may
				  be used for short term case management to meet immediate needs. In addition,
				  CSBG funds may be used to provide long-term case management to persons working
				  to transition out of poverty and achieve self-sufficiency.
(2) An Eligible Entity must have and maintain
				  documentation of case management services provided.
(3) An Eligible Entity is assigned a minimum
				  TOP goal by the Department. Eligible Entities must provide ongoing case
				  management services for these TOP Households. The case management services must
				  include the components described in subparagraphs (A) - (L) of this paragraph.
				  Eligible Entities must also provide case management clients with a Customer
				  Satisfaction Survey, described in subparagraph (M) of this paragraph, for the
				  client to complete anonymously. At least annually, Eligible Entities must
				  evaluate the effectiveness of their case management services, as described in
				  subparagraph (N) of this paragraph. The forms or systems utilized for each
				  component may be manual or electronic forms provided by the Department or
				  manual or electronic forms created by the Eligible Entity that at minimum
				  contain the same information as the Department-issued form:
(A) Self-Sufficiency Customer Questionnaire
				  to assess a customer's status in the areas of employment, job skills,
				  education, income, housing, food, utilities, Child care, Child and family
				  development, transportation, healthcare, and health insurance;
(B) Self-Sufficiency Outcomes Matrix to
				  assess the customer's status in the self-sufficiency domains;
(C) Case Management Screening Questions to
				  assess the customer's willingness to participate in case management services on
				  an ongoing basis;
(D) For customers
				  who are willing to engage in long term case management services, a Case
				  Management Agreement between the Eligible Entity and customer;
(E) Release of Information Form;
(F) Case Management Service Plan to document
				  planned goals agreed upon by the case manager and customer along with steps and
				  timeline to achieve goals;
(G) Case
				  management follow-up, which provides a system to document customer progress at
				  completing steps and achieving goals. Case management follow-up should occur,
				  at a minimum, every 30 days, either through a meeting, phone call or email. In
				  person meetings should occur, at a minimum, once a quarter;
(H) A record of referral resources and
				  documentation of the results;
(I) A
				  system to document services received and to collect and report NPI
				  data;
(J) Case Management Closure
				  form to document persons that have exited case management;
(K) TOP Income Tracker form to document
				  income for persons that have maintained an income level above 125% of the
				  Federal Poverty Income Guidelines for 90 days;
(L) A system to document and notify customers
				  of termination of case management services;
(M) Customer Satisfaction Survey;
				  and
(N) On an annual basis, an
				  Eligible Entity should determine the effectiveness of its case management
				  services and identify strategies for improvement, including identification of
				  reasons for customer terminations and strategies to limit their
				  occurrence.