reglab/statecodes huggingface dataset:
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › GENERAL PROVISIONS › Section 64.133 - Termination stayed

Current through Register Vol. 54, No. 28, July 13, 2024
Except as otherwise provided in this chapter, when a
						  dispute is properly registered in accordance with this subchapter, suspension
						  or termination based on disputed portions of the bill is prohibited until
						  resolution of the dispute. However, the disputing party shall pay, or enter
						  into a reasonable payment agreement for all undisputed portions of the bill. If
						  the disputing party does not do so, the LEC may suspend or terminate service
						  based on the nonpayment, if the suspension or termination is otherwise
						  permitted under this chapter.
The provisions of this §
														64.133 amended under the Public
							 Utility Code,
							 66 Pa.C.S. §
															§
															501,
							 504-506,
							 1301 and
							 1501.
This section cited in 52 Pa. Code §
														64.153 (relating to Commission
							 informal complaint procedures).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › GENERAL PROVISIONS › Section 64.134 - Effect of failure to timely register a termination dispute

Current through Register Vol. 54, No. 28, July 13, 2024
Failure to timely register a dispute, except for good
						  cause, shall constitute a waiver of applicable rights to retain service without
						  complying with the termination notice, suspension notice or LEC written
						  summary, and may constitute a waiver of rights to file an informal complaint
						  under this chapter.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › TELEPHONE COMPANY DISPUTE PROCEDURES › Section 64.141 - General rule

Current through Register Vol. 54, No. 28, July 13, 2024
If, at any time before suspension or termination of
						  service, a customer registers a dispute, the LEC shall do the following:
(1) Not issue a suspension or termination
						notice based on the disputed subject matter.
(2) Investigate the matter using resonable
						methods which may include telephone contacts and personal contacts with the
						customer.
(3) In a manner clear to
						the customer, set aside the disputed charges pending resolution of the dispute
						and demand payment of undisputed charges only.
(4) Provide the customer with the information
						necessary to arrive at an informed judgment, including, but not limited to,
						relevant portions of tariffs and statements of account.
(5) Within 30 days of the registration of the
						dispute, review findings with the customer in a manner which outlines clearly
						the results of the investigation and which indicates what action will be
						necessary for the customer to continue service. The findings shall be
						summarized in a report as follows, and the LEC shall inform the customer that a
						copy of the report is available upon request:
(i) If the complainant is not satisfied with
						the dispute resolution, the LEC report shall be in writing and conform to
						§
													64.142 (relating to contents of
						the LEC report). In these instances, the written report shall be sent to the
						complaining party if requested, or if deemed necessary by the LEC. The written
						report shall also be sent to the Commission upon request.
(ii) If, however, the complaining party is
						satisfied with the orally conveyed dispute resolution, the written LEC report
						may be limited to the information required by §
													64.142(1) and
						(2), and, if applicable, §
						64.142(7).
(iii) If the complaining
						party expresses satisfaction but requests a written report, the report shall
						conform with § 64.142 in its entirety.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › TELEPHONE COMPANY DISPUTE PROCEDURES › Section 64.142 - Contents of written summary by the LEC

Current through Register Vol. 54, No. 28, July 13, 2024
The LEC report shall include the following:
(1) A statement of the claim or dispute and a
						copy thereof if the claim or dispute was made in writing.
(2) The position of the LEC and the results
						of investigation.
(3) An itemized
						statement of the account, specifying amounts credited or due as a result of the
						disputed subject matter.
(4) A
						statement that service will not be suspended pending completion of the dispute
						process, including both informal and formal complaints, so long as the
						customer:
(i) Pays all nondisputed
						amounts.
(ii) Files an informal
						complaint with the Commission within 10 days of the date on which the LEC
						mailed the written summary to the customer.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › INFORMAL COMPLAINT PROCEDURES › Section 64.151 - Time for filing

Current through Register Vol. 54, No. 28, July 13, 2024
Within 10 days of the notification or mailing of a LEC
						  written summary and not thereafter, except for failure to receive notice or
						  other good cause, an informal complaint shall be filed by the customer or
						  customer designee with the Commission.
This section cited in 52 Pa. Code §
														63.15 (relating to complaint
							 procedures); and 52 Pa. Code §
														64.153 (relating to Commission
							 informal complaint procedures).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › INFORMAL COMPLAINT PROCEDURES › Section 64.152 - Informal complaint filing procedures

Current through Register Vol. 54, No. 28, July 13, 2024
(a) An informal complaint may be filed orally
						or in writing and shall include the following information:
(1) The name of the customer.
(2) The address of the customer and, if
						different, the address at which service is provided.
(3) The telephone number of the
						account.
(4) The telephone number
						at which the customer can be reached during the day and evening.
(5) The name of the LEC.
(6) A brief statement of the
						dispute.
(7) Whether the dispute
						formerly has been the subject of a LEC investigation and written
						summary.
(8) Whether the dispute
						formerly has been the subject of a Commission informal or formal
						complaint.
(9) The date, if any, of
						the proposed suspension or termination.
(10) The relief sought.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › INFORMAL COMPLAINT PROCEDURES › Section 64.153 - Commission informal complaint procedures

Current through Register Vol. 54, No. 28, July 13, 2024
(a) The timely filing of an informal
						complaint acts as a limited stay and the LEC may not suspend or terminate
						service based on the complaining party's nonpayment of any billed amount which
						is contested in the informal complaint until the complaint is resolved. The LEC
						may not suspend or terminate service based on the complaining party's
						nonpayment of additional billed amounts that reflect the same underlying
						problem, other than a claimed inability to pay, as the billed amounts contested
						in the informal complaint. This limited stay does not prevent the LEC from
						suspending or terminating service based on the complaining party's nonpayment
						of other billed amounts, where the suspension or termination is otherwise
						permitted under this chapter. this subsection shall be read in conjunction with
						§
												§
												64.141-64.152 and
						64.154-64.171 when applicable to
						residential utility service.
(a.1)
						Upon the filing of an informal complaint related to a billing dispute that
						complies with §
												§
												64.131-64.133, the Bureau of Consumer
						Services of the Commission can seek to immediately and contemporaneously
						transfer the customer to its LEC for resolution to address the complaint in the
						following manner:
(1) The transfer will occur
						with the customer's explicit consent.
(2) The transfer will be made to a live
						operator or customer service representative of the LEC.
(3) The LEC shall maintain a dedicated
						toll-free telephone number for the automatic customer transfer
						process.
(4) In the event that the
						customer's billing complaint cannot be resolved by the LEC or the customer
						expresses dissatisfaction with the LEC's attempt to resolve the billing
						dispute, it will be referred back to the Bureau of Consumer Services of the
						Commission for resolution in accordance with the provisions of subsection
						(c).
(5) The Commission's Bureau of
						Consumer Services and participating LECs may establish automated electronic
						communication links, electronic data interfaces, or appropriate web page
						access, for the exchange of information and data in the automatic customer
						transfer. These links shall be used only by authorized Commission and the LEC'S
						personnel shall safeguard the customer's personal data and billing information
						from public disclosure.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › INFORMAL COMPLAINT PROCEDURES › Section 64.154 - Bureau of Consumer Services

Current through Register Vol. 54, No. 28, July 13, 2024
The Bureau of Consumer Services shall have primary
						  jurisdiction over all complaints arising under this chapter.
This section cited in 52 Pa. Code §
														63.15 (relating to complaint
							 procedures); and 52 Pa. Code §
														64.153 (relating to Commission
							 informal complaint procedures).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › FORMAL COMPLAINTS › Section 64.161 - General rule

Current through Register Vol. 54, No. 28, July 13, 2024
(a) Except as
						otherwise provided in this chapter, formal complaint proceedings shall proceed
						according to Chapters 3 and 5 (relating to special provisions; and formal
						proceedings).
(b) The timely filing
						of a formal complaint acts as a limited stay and the LEC may not suspend or
						terminate service based on the complaining party's nonpayment of any billed
						amount which is contested in the formal complaint until the complaint is
						resolved. This limited stay does not prevent the LEC from suspending or
						terminating service based on the complaining party's nonpayment of other billed
						amounts, if the suspension or termination is otherwise permitted under this
						chapter, and if the suspension or termination is preceded by the required
						notification.
The provisions of this §
														64.161 amended under the Public
							 Utility Code,
							 66 Pa.C.S. §
															§
															501,
							 504-506,
							 1301 and
							 1501.
This section cited in 52 Pa. Code §
														63.15 (relating to complaint
							 procedures); and 52 Pa. Code §
														64.153 (relating to Commission
							 informal complaint procedures).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › FORMAL COMPLAINTS › Section 64.162 - Time for filing

Current through Register Vol. 54, No. 28, July 13, 2024
Within 10 days of notification or mailing of the
						  informal complaint report, and not thereafter except for good cause, an appeal
						  from the report of the Consumer Service Representative may be filed by means of
						  a written intention to appeal.
This section cited in 52 Pa. Code §
														63.15 (relating to complaint
							 procedures); and 52 Pa. Code §
														64.153 (relating to Commision
							 informal complaint procedures).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › FORMAL COMPLAINTS › Section 64.163 - Formal complaint procedures

Current through Register Vol. 54, No. 28, July 13, 2024
All appeals from informal complaint reports shall be
						  heard de novo by the Commission, a Commissioner, or an Administrative Law
						  Judge.
(1)
Filing and
						docketing.
Appeals shall be filed and docketed as formal Commission
						complaints, under §
												5.22 and §
												5.61 (relating to contents of
						formal complaint; and answers to complaints and petitions).
(2)
Captions.
The parties to
						an appeal shall be stated in the caption as they stood upon the record of the
						informal complaint proceeding.
(3)
Hearings.
Hearings conducted by an Administrative Law Judge
						shall be held within 90 days after the filing of the complaint. The parties may
						incorporate portions of the conference report or informal complaint report upon
						which they agree.
(4)
Formal complaint report.
The Administrative Law Judge assigned
						to the formal complaint shall render a decision within 90 days after the record
						is closed unless the Commission allows an extension.
(5)
Exceptions.
A party to a
						proceeding may file exceptions to the decision of the Administrative Law Judge
						and appeal to the Commission from the ruling on the exceptions, in the manner
						set forth at
						66 Pa.C.S. §
													332(h) (relating to
						procedures in general). If no exceptions are filed or no appeal is taken, the
						Administrative Law Judge's decision or ruling will become final without further
						Commission action, unless two or more of the Commissioners request Commission
						review.
This section cited in 52 Pa. Code §
														63.15 (relating to complaint
							 procedures); and 52 Pa. Code §
														64.153 (relating to Commission
							 informal complaint procedures).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter G - DISPUTES; INFORMAL AND FORMAL COMPLAINTS › PAYMENT OF BILLS PENDING RESOLUTION OF DISPUTES AND COMPLAINTS › Section 64.171 - Duties of parties: undisputed portion of bills; interest on overpayment

Current through Register Vol. 54, No. 28, July 13, 2024
Pending resolution of a dispute, including a
						  termination dispute, the disputing party shall be required to pay the
						  undisputed portion of all bills, as described in this section:
(1)
Pending informal
						complaint.
Pending the outcome of an informal complaint, the disputing
						party shall be obligated to pay the portion of a bill which is not honestly
						disputed. Amounts ultimately determined, by the parties or the Commission, to
						have been validly due but not paid shall be paid with a late payment charge at
						the tariff rate filed under §
												64.16 (relating to accrual of late
						payment charges) except when late payment charges have been reduced or
						eliminated by the parties or the Commission to facilitate payment by the
						disputing party.
(2)
Pending formal complaint.
Before the hearing on a formal
						complaint or before the issuance of a Commission order when no hearing is to be
						held in a formal complaint proceeding, the customer shall be required to pay
						the amount which the Consumer Services Representative determines is not
						reasonably disputed.
(3)
Overpayments reimbursed with interest.
Amounts ultimately
						determined to have been overpaid by the disputing party shall be reimbursed
						with interest at the tariff rate filed under § 64.16.
(4)
Effect of offer of
						payment.
An offer by a ratepayer to pay all or a portion of a bill
						shall not be deemed a waiver of a right to reimbursement for all amounts
						subsequently deemed by the parties or the Commission to have been
						overpaid.
(5)
Effect of
						acceptance of partial payment.
The acceptance by a LEC of a partial
						payment for a bill pending final outcome of a dispute shall not be deemed an
						accord and satisfaction or waiver of the right of the utility to payment in
						full as subsequently agreed to by the parties or decided by the
						Commission.
This section cited in 52 Pa. Code §
														63.15 (relating to complaint
							 procedures); and 52 Pa. Code §
														64.153 (relating to Commission
							 informal complaint procedures).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter H - RESTORATION OF SERVICE › Section 64.181 - Restoration of service after suspension

Current through Register Vol. 54, No. 28, July 13, 2024
If service has been suspended, the LEC shall reconnect
						service by the end of the first full working day after the customer has
						complied with or provided adequate assurance of compliance with an applicable
						provision of Subchapter C (relating to credit and deposit standards policy) and
						one of the following:
(1) Full payment
					 of outstanding charges plus the reconnection fee listed in the LEC's lawful
					 tariff, pricing guide or similar document. The payment may not exceed the total
					 of applicable rates and reconnection fees specified in the LEC's tariff,
					 pricing guide or similar document. Payment of outstanding charges and the
					 reconnection fee may be spread out over a reasonable period. Factors to be
					 taken into account include the size of the unpaid balance, the payment history
					 of the ratepayer and the length of time over which the bill
					 accumulated.
(2) Payment of amounts
					 currently due according to a payment agreement, plus a reconnection fee, which
					 may be a part of the settlement or payment agreement.
(3) Payment of an amount deemed appropriate
					 by Commission staff upon its review of an informal complaint.
(4) Adequate assurances that unauthorized use
					 or practice will cease, plus full payment of the reconnection fee of the LEC,
					 which reconnection fee may be subject to a payment agreement.
The provisions of this §
													64.181 amended under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  1301-1325,
						  1501-1511 and
						  3019(b)(2) and
						  (3).
This section cited in 52 Pa. Code §
													63.15 (relating to complaint
						  procedures).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter H - RESTORATION OF SERVICE › Section 64.182 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.182 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter I - PUBLIC INFORMATION; RECORD MAINTENANCE › Section 64.191 - Public information

Current through Register Vol. 54, No. 28, July 13, 2024
(a) LEC
					 service representatives shall provide applicants who apply for residential
					 telecommunications service in person with a concise, easy-to-understand printed
					 price list showing all available service and equipment options. The price of
					 the least expensive single-party telecommunications service option shall be
					 clearly and conspicuously displayed on the list.
(b) If an applicant applies for service by
					 telephone, the LEC service representative shall:
(1) Explain and give the price of the least
					 expensive type of single-party telecommunications service.
(2) Determine whether the applicant wants
					 information about services for customers with disabilities.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter I - PUBLIC INFORMATION; RECORD MAINTENANCE › Section 64.192 - Record maintenance

Current through Register Vol. 54, No. 28, July 13, 2024
Each LEC shall preserve all written or recorded disputes
						and complaints for 4 years from the date of the written or recorded dispute or
						complaint. It shall also keep the records within this Commonwealth at an office
						located in the territory served by them, and shall make the records available
						for examination by the Commission or its staff. Information to be maintained
						shall include the following:
(1) The
					 payment performance of the disputing and complaining customers.
(2) The number of suspensions, terminations
					 and reconnections for each of the disputing and complaining
					 customers.
(3) Communications to or
					 from the disputing and complaining customers regarding matters which may be
					 broadly construed to fall within the purview of this chapter.
This section cited in 52 Pa. Code §
													63.15 (relating to complaint
						  procedures); 52 Pa. Code §
													63.221 (relating to customer
						  complaint procedures); and 52 Pa. Code §
													64.153 (relating to Commission
						  informal complaint proecedures).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter J - ANNUAL LEC REPORTING REQUIREMENTS › Section 64.201 - Reporting requirements

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Annual report.
Within 90 days after the end of each calendar
					 year, each LEC with residential accounts shall file with the Commission an
					 annual report containing residential account information as listed in
					 subsection (b) for the previous calendar year.
(b)
Elements of periodic
					 reporting.
The following must be included in periodic reporting as
					 required under this section:
(1) The average
					 number of residential accounts per month.
(2) The average residential customer bill per
					 month for basic service.
(3) The
					 average number of overdue residential accounts per month.
(4) The average overdue residential customer
					 bill per month for basic service.
(5) The average number of residential basic
					 service suspension notices sent per month.
(6) The average number of residential basic
					 service suspensions per month.
(7)
					 The average number of residential basic service terminations per
					 month.
(8) LEC gross revenue from
					 all residential accounts for basic service.
(9) LEC gross write-offs of uncollectible
					 residential accounts for basic service.
(10) LEC net write-offs of uncollectible
					 residential accounts for basic service.
(11) The total number of Chapter 64 disputes
					 handled.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter J - ANNUAL LEC REPORTING REQUIREMENTS › Section 64.202 - Petition for waiver

Current through Register Vol. 54, No. 28, July 13, 2024
If unreasonable hardship to an LEC would result from
						compliance with this subchapter, the LEC may petition for
						waiver.
The provisions of this §
													64.202 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501 and
						  1504.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter K - GENERAL PROVISIONS › Section 64.211 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 64.211 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter K - GENERAL PROVISIONS › Section 64.212 - Applications for modification or exception

Current through Register Vol. 54, No. 28, July 13, 2024
(a) If unreasonable hardship to a customer or
					 to a LEC results from compliance with this chapter, application may be made to
					 the Commission for modification of the section or for temporary exemption from
					 its requirements. The adoption of this chapter by the Commission will in no way
					 preclude the Commission from altering or amending this chapter under applicable
					 statutory procedures, nor will the adoption of this chapter preclude the
					 Commission from granting exemptions in exceptional cases.
(b) A customer, customer designee or LEC that
					 files an application under this section shall provide notice to persons who may
					 be affected by the modification or waiver. Notice may be made by a bill insert
					 or in another reasonable manner.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter K - GENERAL PROVISIONS › Section 64.213 - Repealers

Current through Register Vol. 54, No. 28, July 13, 2024
A tariff provision inconsistent with this chapter will be
						deemed inoperative and superseded by this chapter.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter K - GENERAL PROVISIONS › Appendix A - MEDICAL EMERGENCY NOTICE

Current through Register Vol. 54, No. 28, July 13, 2024
If you, or anyone presently and normally living in your
						home is SERIOUSLY ILL, WE WILL NOT CUT OFF YOUR TELEPHONE SERVICE for up to 30
						days during such illness provided you:
(a) Have a physician certify by phone or in writing that
						such an illness exists and that the person will be endangered if your telephone
						service is stopped.
(b) Make some equitable arrangement to pay the LEC your
						past due and current bills for service.
(c) Contact us by calling the following number
(LEC) Phone Number:
(LEC) Address
This appendix cited in 52 Pa. Code §
													64.72 (relating to suspension
						  notice information).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 64 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL TELECOMMUNICATIONS SERVICE › Subchapter K - GENERAL PROVISIONS › Appendix B - MEDICAL EMERGENCY RESTORATION NOTICE

Current through Register Vol. 54, No. 28, July 13, 2024
If you or anyone presently and normally living in your
						home is seriously ill, we will restore your telephone service for up to 30 days
						during the illness if you:
(a) Have a
					 physician certify by phone or in writing that the illness exists and that the
					 person will be endangered if your telephone service is stopped.
(b) Make some equitable arrangement to pay
					 the LEC your past due and current bills for service.
(c) Contact us by calling the following
					 number:
(LEC) Phone Number.
(LEC) Address.
The provisions of this Appendix B issued under the
						  Public Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  1301-1325 and
						  1501-1511.
This appendix cited in 52 Pa. Code §
													64.123 (relating to termination
						  notice).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.2 - Accidents

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
General.
A public utility shall submit a report of each
					 reportable accident involving the facilities or operations of the public
					 utility in this Commonwealth. The reports shall be addressed to the Secretary
					 of the Commission.
(b)
Reportable accidents.
Reportable accidents are those involving
					 utility facilities or operations which result in one or more of the following
					 circumstances:
(1) The death of a
					 person.
(2) Injury to a person
					 sufficient that the injured person requires immediate treatment at a hospital
					 emergency room or in-patient admittance to a hospital, or both.
(3) An occurrence of an unusual nature,
					 whether or not death or injury of a person results, which apparently will
					 result in a prolonged and serious interruption of normal service.
(4) An occurrence of an unusual nature that
					 is a physical or cyber attack, including attempts against cyber security
					 measures as defined in Chapter 101 (relating to public utility preparedness
					 through self certification) which causes an interruption of service or over
					 $50,000 in damages, or both.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.3 - Complaints

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Investigations.
A public utility shall make a full and prompt
					 investigation of complaints made by the Commission or by others, including
					 customers, relating to service or facilities.
(b)
Records of complaints.
A
					 public utility shall preserve for a period of at least 5 years, written service
					 complaints showing the name and address of the complainant, the date and
					 character of the complaint and the final disposition of the
					 complaint.
The provisions of this §
													65.3 issued under the Public
						  Utility Code,
						  66 Pa. C.S. §
														§
														317,
						  501,
						  504,
						  506,
						  1301,
						  1304,
						  1501,
						  1502,
						  1503,
						  1504,
						  1507,
						  1508,
						  1701,
						  1702 and
						  1704.
This section cited in 25 Pa. Code §
													109.701 (relating to reporting and
						  recordkeeping).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.4 - Records

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
General.
Records required by this chapter shall be kept within
					 this Commonwealth at an office or offices of the public utility located in the
					 territory served by it and shall be open for examination by the Commission or
					 representative of the Commission.
(b)
Maps, plans and records.
A public utility shall keep complete maps, plans or records of its entire
					 distribution and other system showing the size, character and location of each
					 main, street valve and each company service line together with other
					 information that may be necessary. The maps, plans and records required by the
					 provisions of this section shall be kept current so that the utility may
					 furnish promptly and accurately copies of its maps or any information regarding
					 its facilities upon request by the Commission.
(c)
Preservation of records.
A public utility shall keep and preserve its records in conformity with the
					 April 1974 edition of the provisions applicable to it in the publication of the
					 National Association of Regulatory Commissioners; Post Office Box 684;
					 Washington, D.C. 20044 entitled
Regulations to Govern the Preservation
					 of Records of Electric, Gas and Water Utilities
.
The provisions of this §
													65.4 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														317,
						  501,
						  504,
						  506,
						  1301,
						  1304,
						  1501,
						  1502,
						  1503,
						  1504,
						  1507,
						  1508,
						  1701,
						  1702 and
						  1704.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.5 - Interruptions of service

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
General.
A public utility shall keep a record of each
					 prolonged interruption of service affecting its entire system or a part of its
					 system. This record shall contain the time, cause, extent and duration of the
					 interruption. Further, the interruptions shall be treated in accordance with
					 the provisions of §
											56.71 (relating to interruption of
					 service) and Chapter 67 (relating to service outages).
(b)
Scheduled interruptions.
Scheduled interruptions shall be made at hours that will provide least
					 inconvenience to the customers consistent with reasonable and economical
					 utility operating practices.
The provisions of this §
													65.5 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														317,
						  501,
						  1301,
						  1304,
						  1501,
						  1502,
						  1504,
						  1507,
						  1508,
						  1702 and
						  1704.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.7 - Metered service

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Utility to provide metered service.
After August 15, 1981, a
					 public utility which is issued a certificate of public convenience permitting
					 it to begin to render water service and a currently existing public utility
					 which begins to render water service to an additional, noncontiguous, service
					 area shall be required to furnish metered service.
(b)
Utility to provide
					 meters.
Unless otherwise authorized by the Commission, a public
					 utility furnishing metered service shall provide; install at its own expense;
					 and continue to own, maintain and operate all meters. The customer, however,
					 shall properly protect the meter from damage by frost or other cause and shall
					 be held responsible for repairs or replacement of the meter made necessary by
					 the negligence or intentional act of the customer. Each utility seeking to
					 impose responsibility for damage to the meter caused by negligence of a
					 customer or intentional act shall first provide each customer with notice
					 explaining the proper maintenance which should be given to meters. The notice
					 shall be included in the "Rules and Regulations" of the utility.
(c)
Access to meters.
For
					 purposes of maintenance and operation, each public utility shall at all
					 reasonable times have access to meters, service connections, and other property
					 owned by it on the premises of customers. Neglect or refusal on the part of
					 customers to provide reasonable access to their premises for purposes of
					 maintenance shall constitute sufficient cause for termination of service under
					 §
											56.81(3)
					 (relating to authorized termination of service).
(d)
Universal metering.
A
					 public utility shall provide a meter to each of its water customers except fire
					 protection customers and shall furnish water service, except fire protection
					 service, exclusively on a metered basis; except that flat rate service may
					 continue to be provided pending implementation of a reasonable metering program
					 or under special circumstances as may be permitted by the Commission for good
					 cause.
The provisions of this §
													65.7 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  1301,
						  1304,
						  1501 and
						  1502.
This section cited in 52 Pa. Code §
													3.501 (relating to certificate of
						  public convenience as a water or wastewater collection, treatment and disposal
						  supplier).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.9 - Adjustment of bills for meter error

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Fast meters.
If upon
					 test of a meter, the meter is found to have an error of more than 4% fast, the
					 public utility shall refund to the consumer the overcharge based upon what the
					 meter would have registered had it not been fast or slow for a period equal to
					 1/2 the time elapsed since the last previous test but not to exceed 12 months.
					 If the period of registration error is fixed with a reasonable degree of
					 certainty, the overcharge shall be computed for the period. If the meter has
					 not been tested under §
											65.8 (relating to meters), the
					 period for which it has been in service beyond the regular test period shall be
					 added to the 12 months in computing the refund.
(b)
Slow meters.
If upon
					 test of a meter, the meter is found to have an error of more than 4% slow, the
					 public utility may render a bill for the water consumed but not covered by
					 previously rendered bills equal to 1/2 of the time elapsed since the last
					 previous test but not to exceed 12 months. If the period of registration error
					 is fixed with a reasonable degree of certainty, the charge may be computed for
					 the period. Payment of this previously unbilled consumption shall be under
					 §
											56.83(5)
					 (relating to unauthorized termination of service).
(c)
Nonregistering meters.
If a meter is found not to have registered for a period or not to have fully
					 measured the entire flow due to meter interference, the public utility shall
					 compute the water used by taking the average of the water used for the nearest
					 meter reading period immediately preceding and the meter reading period
					 immediately following the date when the meter was found to be not registering
					 or interfered with, which amount shall be assumed to be the amount of water
					 used by the customer during the billing period in which the meter was found not
					 to have registered. Exceptions may be made only if the facts clearly show that
					 the stated method does not give the correct consumption for the
					 period.
The provisions of this §
													65.9 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														317,
						  501,
						  1301,
						  1304,
						  1501,
						  1502,
						  1504,
						  1507,
						  1508,
						  1702 and
						  1704.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.10 - Disputed bills

Current through Register Vol. 54, No. 28, July 13, 2024
In the event of a dispute between a customer and a public
						utility respecting a bill, the utility shall immediately make the investigation
						required by the particular case and report the result of the investigation to
						the customer in accordance with the provisions of Chapter 56, Subchapter F
						(relating to disputes; termination disputes; informal and formal
						complaints).
The provisions of this §
													65.10 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														317,
						  501,
						  1301,
						  1304,
						  1501,
						  1502,
						  1504,
						  1507,
						  1508,
						  1702 and
						  1704.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.11 - Mandatory conservation measures

Current through Register Vol. 54, No. 28, July 13, 2024
(a) If a public utility is experiencing a
					 short term supply shortage that public utility may request general conservation
					 of inside water uses and may impose mandatory conservation measures to reduce
					 or eliminate nonessential uses of water. Jurisdictional water utilities shall
					 file plans of their contingent mandatory conservation measures with the
					 Commission as part of their tariff rules and regulations. Notice of the plans
					 shall be sent to all customers or be provided by radio, television or newspaper
					 advertisements.
(b) If, after
					 reasonable notice to the Commission and customers that the contingent
					 conservation measures are to be activated, a customer refuses to comply
					 therewith, the customer may be subject for the duration of the water shortage
					 to the utility either adjusting the outside water value connection in a manner
					 which will restrict water flow by up to 1/2 or otherwise restricting flow such
					 as by the insertion of a plug device. Prior to the valve adjustment or other
					 flow restriction being imposed, an authorized utility employe shall make a bona
					 fide attempt to deliver notice of the valve adjustment or other flow
					 restriction to a responsible person at the affected premises and fully explain
					 the reason for the proposed flow restriction and the means by which the
					 customer may eliminate the grounds for such flow restriction. A jurisdictional
					 utility may impose less restrictive means to secure the compliance.
(c) These conservation measures shall be
					 terminated at such time as the supply shortage is eliminated.
(d) Complete termination may be imposed by an
					 Administrative Law Judge or other presiding officer after an expedited hearing
					 has been held providing the affected customer with an opportunity to be
					 heard.
The provisions of this §
													65.11 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														317,
						  501,
						  1301,
						  1304,
						  1501,
						  1502,
						  1504,
						  1507,
						  1508,
						  1702 and
						  1704.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.12 - Notice of desire to have service discontinued

Current through Register Vol. 54, No. 28, July 13, 2024
A customer who is about to vacate any premises supplied
						with service by a public utility or who for any reason wishes to have service
						discontinued shall give at least 3 days notice to the utility, specifying the
						date on which it is desired that service be discontinued. In the absence of
						notice, the customer shall be responsible for service rendered until the time
						that the utility shall have actual or constructive notice of the intent to
						discontinue by the customer.
The provisions of this §
													65.12 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														317,
						  501,
						  1301,
						  1304,
						  1501,
						  1502,
						  1504,
						  1507,
						  1508,
						  1702 and
						  1704.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.13 - Temporary service

Current through Register Vol. 54, No. 28, July 13, 2024
In the case of temporary service for short-term use, a
						public utility may require the customer to pay costs of making the service
						connection and removing the material after the service has been discontinued,
						or to pay a fixed amount in advance to cover such expenses. However, if the
						material is removed the customer shall be credited with the reasonable salvage
						which the public utility will receive on discontinuance of
						service.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 65 - WATER SERVICE › Subchapter A - SERVICE GENERALLY › Section 65.14 - Measurement

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
Measuring devices.
Within 3 years after the effective date of
					 this section, each utility shall install a suitable measuring device at each
					 source of supply in order that a record may be maintained of the quantity of
					 water produced by each source.
(b)
Records.
At least once each month, the quantity produced from
					 each source of supply shall be determined. Twelve month totals by sources shall
					 be recorded and transmitted to the Commission with the annual report of the
					 utility to the Commission. The records shall further show actual annual metered
					 consumption and any other properly estimated revenue-producing unmetered
					 water.
The provisions of this §
													65.14 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														317,
						  501,
						  1301,
						  1304,
						  1501,
						  1502,
						  1504,
						  1507,
						  1508,
						  1702 and
						  1704.