Pennsylvania Code › Title 58 - RECREATION › Part VII - GAMING CONTROL BOARD › Subpart L - Interactive Gaming › Chapter 814a - COMPULSIVE AND PROBLEM GAMBLING REQUIREMENTS › Section 814a.3 - Compulsive and problem gambling plan

Current through Register Vol. 54, No. 28, July 13, 2024
(a) An interactive gaming certificate or
				  interactive gaming operator applicant shall submit a compulsive and problem
				  gambling plan for review at the time of submission of the application that
				  conforms with §
										501a.2 (relating to compulsive and
				  problem gambling plan).
(b) In
				  addition to the requirements in § 501a.2, an interactive gaming
				  certificate holder's or interactive gaming operator applicant's compulsive and
				  problem gambling plan must include all of the following:
(1) The goals of the plan.
(2) The identification of the individual who
				  will be responsible for the implementation and maintenance of the
				  plan.
(3) Policies and procedures
				  including all of the following:
(i) The
				  commitment of the interactive gaming certificate holder or interactive gaming
				  operator to train appropriate employees.
(ii) The duties and responsibilities of the
				  employees designated to implement or participate in the plan, including the
				  dedicated employee who is responsible for ensuring the operation and integrity
				  of interactive gaming and reviewing all reports of suspicious
				  behavior.
(iii) The responsibility
				  of registered players with respect to responsible gambling.
(iv) Procedures to identify registered
				  players and employees with suspected or known compulsive and problem gambling
				  behavior.
(v) Procedures for
				  prominently posting the message "IF YOU OR SOMEONE YOU KNOW HAS A GAMBLING
				  PROBLEM, HELP IS AVAILABLE, CALL 1-800-GAMBLER," or comparable language
				  approved by the Board, on all interactive gaming sites and displaying the
				  message to a person visiting or logging onto and logging off the interactive
				  gaming certificate holder or interactive gaming operator's interactive gaming
				  skin or interactive gaming web site.
(vi) Procedures on displaying the date and
				  time of the registered player's previous log on each time that registered
				  player logs on to his interactive gaming account.
(vii) Procedures for preventing an underage
				  person or a person on the interactive gaming self-exclusion list from being
				  mailed any advertisement, promotion or other target mailing, including those
				  sent electronically, no later than 5 business days after receiving notice from
				  the Board that the person has been placed on the interactive gaming
				  self-exclusion list.
(viii) A
				  policy and procedures for the display of the time in the time zone where the
				  registered player is physically located and the time elapsed while in the
				  current registered player session and the cause of a pop-up notification, at
				  least every hour, to be prominently displayed on the interactive gaming device
				  advising the registered player of the amount of time elapsed and the money
				  wagered since his log on.
(ix)
				  Procedures for offering registered players the option to select a pop-up
				  notification in 15-minute and 30-minute increments advising the registered
				  player of the amount of money wagered since his log on.
(x) Procedures for reviewing, updating and
				  posting information on the interactive gaming certificate holder or interactive
				  gaming operator's web site regarding gambling addiction treatment services,
				  gamblers anonymous programs, compulsive gambling organizations and
				  informational documents on all of the following:
(A) Rules of responsible gambling.
(B) Myths about gambling.
(C) Risks associated with gambling.
(D) Signs and symptoms of gambling
				  disorders.
(E) Randomness of
				  play.
(xi) Procedures for
				  posting links to all of the following organizations' web sites on the
				  interactive gaming certificate holder/operator licensee's web site:
(A) The Council on Compulsive Gambling of
				  Pennsylvania.
(B) The National
				  Council on Problem Gambling.
(C)
				  The Department of Drug and Alcohol Programs' (or successor agency) gambling
				  addiction participating provider list.
(D) Gamblers Anonymous of PA.
(E) Gam-Anon of PA.
(F) The Board's Office of Compulsive and
				  Problem Gambling.
(G) A
				  Pennsylvania or United States suicide prevention organization's webpage and
				  telephone number.
(xii)
				  Procedures for responding to registered player requests for information
				  regarding gambling addiction treatment services, gamblers anonymous programs,
				  compulsive gambling organizations, and other informational documents.
(A) The interactive gaming certificate holder
				  or interactive gaming operator shall provide examples of the materials to be
				  used as part of its plan, including the problem gambling helpline number and
				  message, informational documents and other posted material, including all of
				  the following:
(I) Rules of responsible
				  gambling.
(II) Myths about
				  gambling.
(III) Risks associated
				  with gambling.
(IV) Signs and
				  symptoms of gambling disorders.
(V)
				  Randomness of play.
(VI)
				  Self-exclusion brochure.
(4) Policies and procedures on the governing
				  of self-imposed limits and suspension.
(5) An employee training program as required
				  under this chapter, including training materials to be utilized and a plan for
				  annual reinforcement training.
(6)
				  A certification process established by the interactive gaming certificate
				  holder or interactive gaming operator to verify that each employee has
				  completed the training required by the plan.
(7) An estimation of the cost of development,
				  implementation and administration of the plan.
(8) Procedures to prevent underage gambling
				  as required under §
											513a.3(b)
				  (relating to responsibilities of licensees, permittees, registrants and
				  certification holders).
(9)
				  Procedures to prevent excluded persons from gambling.
(10) Procedures to prevent self-excluded and
				  temporarily suspended persons from gambling.
(11) Procedures to monitor all interactive
				  gaming sites for suspicious activity including those who are:
(i) Engaging in or attempting to engage in,
				  or who are reasonably suspected of, cheating, theft, embezzlement, collusion,
				  money laundering or any other illegal activities.
(ii) Required to be excluded under Board
				  regulations.
(iii) Prohibited by
				  the interactive gaming certificate holder or interactive operator licensee from
				  interactive gaming.
(12)
				  Procedures on the reporting of those who may have or have a known gambling
				  disorder.
(13) Details of outreach
				  programs which the interactive gaming certificate holder or interactive gaming
				  operator intends to offer to employees and individuals who are not employees of
				  the interactive gaming certificate holder or interactive gaming
				  operator.
(14) The plan for posting
				  the statement "If you or someone you know has a gambling problem, help is
				  available. Call 1-800-GAMBLER" on the interactive gaming certificate holder's
				  or interactive gaming operator's webpage and each skin.