Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 67 - SERVICE OUTAGES › Section 67.1 - General provisions

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
				  Electric, gas, water, steam and telephone utilities holding certificates of
				  public convenience under
				  66 Pa.C.S. §
											§
											1101 and
				  1102 (relating to
				  organization of public utilities and beginning of service; and enumeration of
				  acts requiring certificate) shall adopt the following steps to notify the
				  Commission with regard to unscheduled service interruptions.
(b) All electric, gas, water, steam and
				  telephone utilities shall notify the Commission when 2,500 or 5.0%, whichever
				  is less, of their total customers have an unscheduled service interruption in a
				  single event for 6 or more projected consecutive hours. Steam utilities with
				  fewer than 50 customers shall provide notice when 10% of total customers
				  experience an interruption. A service outage report shall be filed with the
				  Commission within 10 working days after the total restoration of service. Where
				  storm conditions cause multiple reportable interruptions as defined by this
				  section, a single composite service outage report shall be filed for the event.
				  Each report must contain the following information:
(1) The approximate number of customers
				  interrupted during the event.
(2)
				  The approximate number of trouble cases for each county affected during the
				  event. Trouble cases are non-outage cases such as primary and secondary
				  line-down calls and emergency calls.
(3) The approximate number of outage cases
				  for each county affected during the event.
(4) The number of outage cases exceeding 6 or
				  more hours in duration.
(5) A
				  listing of each outage case exceeding 6 or more hours in duration, including
				  the following:
(i) Approximate geographic
				  location (county, city, municipality or township).
(ii) Total number of customers
				  affected.
(iii) Duration of the
				  outage.
(iv) Initial date and time
				  of the outage.
(v) Restoration time
				  and date.
(6) The reason
				  for the interruption.
(7) The
				  projected time for service restoration of the event.
(8) A listing of the number of utility
				  workers assigned specifically to the repair work by general function, that is
				  linemen, troublemen, tree crew, and the like.
(9) A listing of the number of contract
				  workers assigned specifically to the repair work by company and by general
				  function, that is linemen, troublemen, tree crew, and the like.
(10) A listing of the number of workers
				  received as mutual aid by company and by general function, that is linemen,
				  troublemen, tree crew, and the like.
(11) The date and time of the first
				  information of a service interruption.
(12) The date and time that repair crews were
				  assembled.
(13) The actual time
				  that service was restored to the last affected customer.
(14) A general description of the physical
				  damage sustained by the utility facilities as a result of the event. The
				  description must include facilities replaced due to damage and a listing of the
				  number of poles, transformers, spans of wire, pipes or valves
				  replaced.
(15) For weather-related
				  events, the utility's weather reports, outlooks or scenarios for the day before
				  and the day of the interruption event.
(16) For all interruption events that caused
				  outages to more than 10% of customers in the utility's service territory, and
				  to the best of the utility's ability to access historical data, the historical
				  ranking of the event in terms of the number and duration of outages and
				  examples of two comparable events, including the number and duration of outages
				  for those comparable events.