Texas Administrative Code › Title 25 - HEALTH SERVICES › Part 1 - DEPARTMENT OF STATE HEALTH SERVICES › Chapter 100 - IMMUNIZATION REGISTRY › Section 100.10 - Complaints

Current through Reg. 49, No. 28; July 12, 2024
(a) An adult or an
				individual's legally authorized representative may file a complaint with the
				department related to the department's alleged failure to comply with a request
				for exclusion of an individual from the immunization registry by mailing such a
				complaint to: Manager, Department of State Health Services, Immunization Unit,
				MC-1946, P.O. Box 149347, Austin, Texas 78714-9347, or by courier to Manager,
				Immunization Unit, Department of State Health Services, 1100 West 49th Street,
				MC-1946, Austin, Texas 78756; or by e-mail to the attention of Manager,
				Immunization Unit at feedback.ImmDirector@dshs.state.tx.us. The department
				shall respond to the written complaint within 30 days after receipt of that
				complaint.
(b) An adult or an
				individual's legally authorized representative may report an incident of
				discrimination for requesting exclusion of an individual from the immunization
				registry, or for using an exemption for a required immunization, by mailing
				written notification to: Manager, Department of State Health Services,
				Immunization Unit, MC-1946, P.O. Box 149347, Austin, Texas 78714-9347, or by
				courier to Manager, Immunization Unit, Department of State Health Services,
				1100 West 49th Street, MC-1946, Austin, Texas 78756; or by e-mail to the
				attention of Manager, Immunization Unit at
				feedback.ImmDirector@dshs.state.tx.us. The department shall respond to the
				written notification within 30 days after receipt of that
				notification.
(c) The department
				shall report to the Legislative Budget Board, the governor, the lieutenant
				governor, the speaker of the House of Representatives, and appropriate
				committees of the legislature not later than September 30 of each even-numbered
				year. The report shall:
(1) include the
				number of complaints received by the department related to the department's
				alleged failure to comply with requests for exclusion of individuals from the
				immunization registry;
(2) identify
				all reported incidents of discrimination for requesting exclusion of
				individuals from the immunization registry or for using an exemption for a
				required immunization;
(3) include
				the number of complaints received by the department related to the department's
				alleged failure to remove information from the immunization registry as
				required by §
										100.7
				of this title (relating to Potential and Declared Disasters, Public Health
				Emergency, Terrorist Attack, Hostile Military or Paramilitary Action, and
				Extraordinary Law Enforcement Emergency Event) after an event described in that
				section; and
(4) include the number
				of complaints received by the department related to the department's alleged
				failure to comply with written requests for the removal of information relating
				to first responders and their immediate family under §
										100.8
				of this title (relating to First Responder Immunization Information).