Texas Administrative Code › Title 16 - ECONOMIC REGULATION › Part 2 - PUBLIC UTILITY COMMISSION OF TEXAS › Chapter 24 - SUBSTANTIVE RULES APPLICABLE TO WATER AND SEWER SERVICE PROVIDERS › Subchapter F - CUSTOMER SERVICE AND PROTECTION › Section 24.153 - Customer Relations

Current through Reg. 49, No. 28; July 12, 2024
(a) Information to
				  customers.
(1) Upon receipt of a request for
				  service or service transfer, the utility shall fully inform the service
				  applicant or customer of the cost of initiating or transferring service. The
				  utility shall clearly inform the service applicant which service initiation
				  costs will be borne by the utility and which costs are to be paid by the
				  service applicant. The utility shall inform the service applicant if any cost
				  information is estimated. Also see § 24.161 of this title (relating to
				  Response to Requests for Service by a Retail Public Utility Within Its
				  Certificated Area).
(2) The utility
				  shall notify each service applicant or customer who is required to have a
				  customer service inspection performed. This notification must be in writing and
				  include the applicant's or customer's right to get a second customer service
				  inspection performed by a qualified inspector at their expense and their right
				  to use the least expensive backflow prevention assembly acceptable under 30 TAC
				  §
											RSA
				  290.44<subdiv>(h)</subdiv>
				  (relating to Water Distribution) if such is required. The utility shall ensure
				  that the customer or service applicant receives a copy of the completed and
				  signed customer service inspection form and information related to thermal
				  expansion problems that may be created if a backflow prevention assembly or
				  device is installed.
(3) Upon
				  request, the utility shall provide the customer or service applicant with a
				  free copy of the applicable rate schedule from its approved tariff. A complete
				  copy of the utility's approved tariff must be available at its local office for
				  review by a customer or service applicant upon request.
(4) Each utility shall maintain a current set
				  of maps showing the physical locations of its facilities. All facilities
				  (production, transmission, distribution or collection lines, treatment plants,
				  etc.) must be labeled to indicate the size, design capacity, and any pertinent
				  information that will accurately describe the utility's facilities. These maps,
				  and such other maps as may be required by the commission, shall be kept by the
				  utility in a central location and must be available for commission inspection
				  during normal working hours.
(5)
				  Each utility shall maintain a current copy of the commission's substantive
				  rules of this chapter at each office location and make them available for
				  customer inspection during normal working hours.
(6) Each water utility shall maintain a
				  current copy of 30 TAC Chapter 290, Subchapter D (relating to Rules and
				  Regulations for Public Water Systems), at each office location and make them
				  available for customer inspection during normal working
				  hours.