reglab/statecodes huggingface dataset:
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.54 - Record retention

Current through Register Vol. 54, No. 28, July 13, 2024
(a) A
					 jurisdictional telecommunications public utility shall retain for at least 90
					 days the information contained in customer bills and used by the public utility
					 in compiling customer bills. Billing information on an account for which a
					 dispute is pending shall be retained until the dispute has been finally
					 resolved.
(b) A jurisdictional
					 telecommunications public utility shall retain for at least a minimum 3-year
					 period the service records related to all of the following:
(1) Call answering times under §
												63.59 (relating to call answering
					 measurements).
(2) Service
					 complaints and trouble reports under §
												63.22 (relating to service
					 records).
(3) Surveillance level
					 investigations under §
												63.55 (relating to surveillance
					 levels).
(4) Service outages under
					 §
												63.22 and §
												63.57 (relating to customer
					 trouble reports) of this chapter.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.55 - Surveillance levels

Current through Register Vol. 54, No. 28, July 13, 2024
(a) On request
					 from the Commission, a jurisdictional telecommunications public utility shall
					 provide to the Commission a report detailing the results of any investigation
					 into a failure to meet the quality of service standards set forth in Chapter 15
					 of the Public Utility Code, or violations of Subchapter E of Chapter 63 of the
					 Commission's regulations, and any steps, studies and further action undertaken
					 or commenced by the utility to determine the cause and to remedy the inadequate
					 performance.
(b)
					 [Reserved].
(c)
					 [Reserved].
The provisions of this §
													63.55 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501,
						  1504 and
						  2901; amended under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
This section cited in 52 Pa. Code §
													63.54 (relating to record
						  retention); and 52 Pa. Code §
													63.57 (relating to customer
						  trouble reports).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.56 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.56 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501,
						  1504 and
						  2901; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.57 - Customer trouble reports

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
					 [Reserved].
(b) A jurisdictional
					 telecommunications public utility shall respond to out-of-service trouble
					 reports within 24 hours unless a different period of time is agreed to by the
					 customer.
(c) A jurisdictional
					 telecommunications public utility shall keep commitments made to its customers
					 and applicants, unless timely notice of unavoidable changes is given to the
					 customer or applicant or a reasonable attempt is made to convey the
					 notice.
(d) If unusual repairs are
					 required or other factors preclude the prompt clearing of reported trouble,
					 reasonable efforts shall be made to notify affected customers.
(e) [Reserved].
(f) It shall be substandard performance for a
					 jurisdictional telecommunications public utility to receive more than 5.5
					 customer trouble reports per 100 lines per month. A jurisdictional
					 telecommunications public utility receiving greater than 5.5 customer trouble
					 reports per 100 lines per month is subject to the reporting requirements set
					 forth in §
											63.55 (relating to surveillance
					 levels).
The provisions of this §
													63.57 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501,
						  1504 and
						  2901; amended under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
This section cited in 52 Pa. Code §
													63.54 (relating to record
						  retention).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.58 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.58 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501,
						  1504 and
						  2901; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.59 - Call answering measurements

Current through Register Vol. 54, No. 28, July 13, 2024
A jurisdictional telecommunications public utility shall
						take measures necessary and keep sufficient call answering records to monitor
						answering times for calls as follows:
(1) The percent of calls answered at each
					 jurisdictional telecommunications public utility's call center or business
					 office, or both, within 30 seconds with the public utility representative ready
					 to render assistance and to accept information necessary to process the call.
					 An acknowledgment that the customer or applicant is waiting on the line does
					 not constitute an answer. If the utility records data for more than one call
					 center or business office, the utility should also record the combined percent
					 of calls answered within 30 seconds for the public utility as a
					 whole.
(2) The average busy-out
					 rate for each call center or business office, or both. If the jurisdictional
					 telecommunications public utility records data for more than one call center or
					 business office, the utility should also record the combined busy-out rate for
					 the utility as a whole.
(3) The
					 call abandonment rate for each call center or business office, or both. If the
					 jurisdictional telecommunications public utility records data for more than one
					 call center or business office, the utility should also record the combined
					 call abandonment rate for the utility as a whole.
The provisions of this §
													63.59 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501,
						  1504 and
						  2901; amended under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
This section cited in 52 Pa. Code §
													63.54 (relating to record
						  retention).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.60 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.60 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501,
						  1504 and
						  2901; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.61 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.61 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501,
						  1504 and
						  2901; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.62 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.62 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501,
						  1504 and
						  2901; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.63 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.63 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501,
						  1504 and
						  2901; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.64 - Metering inspections and tests

Current through Register Vol. 54, No. 28, July 13, 2024
(a) [Reserved].
(b) [Reserved].
(c) If a meter is used in connection with
					 telecommunications service, it shall be read, where applicable, at monthly
					 intervals. The meter reading records from which the customers' bills are
					 prepared shall show all of the following:
(1)
					 Identifying number or means to determine readily the customer's name, address
					 and service classification.
(2)
					 Meter readings.
(3) Date of meter
					 reading.
(4) Multiplier or constant
					 if used.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter E - TELECOMMUNICATIONS QUALITY SERVICE STANDARDS › Section 63.65 - Safety

Current through Register Vol. 54, No. 28, July 13, 2024
A public utility shall adopt and implement a safety
						program fitted to the size and type of its operation and shall conform to the
						Occupational Safety and Health Act (OSHA) standards,
						29 CFR Parts
						1910-1999 as amended from time to
						time.
The provisions of this §
													63.65 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504,
						  1501,
						  1508 and
						  2901; amended under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter F - RESERVED › Section 63.71 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.71 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501 and
						  1501; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter F - RESERVED › Section 63.72 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.72 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501 and
						  1501; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3)
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter F - RESERVED › Section 63.72a - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 63.72a issued under
						  66 Pa.C.S. §
														501;
						  deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter F - RESERVED › Section 63.73 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.73 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501 and
						  1501; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter F - RESERVED › Section 63.74 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.74 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501 and
						  1501; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter F - RESERVED › Section 63.75 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.75 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501 and
						  1501; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter F - RESERVED › Section 63.76 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.76 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501 and
						  1501; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter F - RESERVED › Section 63.77 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.77 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501 and
						  1501; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter G - RESERVED › Section 63.91 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.91 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301-1325,
						  1501-1511 and
						  2911-2915; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter G - RESERVED › Section 63.92 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.92 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301-1325,
						  1501-1511 and
						  2911-2915; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter G - RESERVED › Section 63.93 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.93 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301-1325,
						  1501-1511 and
						  2911-2915; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter G - RESERVED › Section 63.94 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.94 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301-1325,
						  1501-1511 and
						  2911-2915; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter G - RESERVED › Section 63.95 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.95 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301-1325,
						  1501-1511 and
						  2911-2915; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter G - RESERVED › Section 63.96 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.96 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301-1325,
						  1501-1511 and
						  2911-2915; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter G - RESERVED › Section 63.98 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this §
													63.98 issued under the Public
						  Utility Code,
						  66 Pa.C.S. §
														§
														501,
						  504-506,
						  1301-1325,
						  1501-1511 and
						  2911-2915; deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter J - CONFIDENTIALITY OF CUSTOMER COMMUNICATIONS AND INFORMATION › Section 63.131 - General provisions

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
					 [Reserved].
(b) A
					 telecommunications company subject to this subchapter shall treat customer
					 communications and customer information as confidential. Except for the limited
					 instances provided in this subchapter, release of customer information to the
					 public shall be permitted only on the authority of the customer. When a
					 telecommunications company or its authorized employees, agents or independent
					 contractors utilize customer information, they shall do so only when necessary
					 and only to the extent necessary to accomplish legitimate and authorized
					 purposes, as set forth in this subchapter. Telecommunications companies and
					 their employees, agents or independent contractors shall make every reasonable
					 effort to avoid the unauthorized dissemination of customer information to the
					 public. A telecommunications company, its employee, its affiliates or
					 subsidiaries, or an agent or independent contractor that has entered into a
					 contractual relationship with the telecommunications company and handles
					 customer communications and customer information is subject to this
					 subchapter.
(c) Nothing in this
					 subchapter supersedes the Wiretap Act, or permits a telecommunications company
					 service or activity which is otherwise prohibited by the Wiretap Act.
The provisions of this § 63.131 amended under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter J - CONFIDENTIALITY OF CUSTOMER COMMUNICATIONS AND INFORMATION › Section 63.133 - Confidentiality

Current through Register Vol. 54, No. 28, July 13, 2024
A telecommunications company shall distribute a written
						statement of its fundamental policy and obligation to maintain the
						confidentiality of customer communications and customer information to its
						customers annually. The written statement shall declare the responsibility of
						each employee, agent or independent contractor to maintain the confidentiality
						of customer communications and customer information in accordance with
						applicable State and Federal law.
The provisions of this § 63.133 amended under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter J - CONFIDENTIALITY OF CUSTOMER COMMUNICATIONS AND INFORMATION › Section 63.134 - Commitment to confidentiality of customer communications and customer information

Current through Register Vol. 54, No. 28, July 13, 2024
A telecommunications company shall confirm with each
						employee, agent or independent contractor the responsibility to maintain the
						confidentiality of customer communications and customer information in
						accordance with applicable Federal and State law.
(1)
Securing commitment from
					 employees, agents or independent contractors.
A telecommunications
					 company shall, at the time a person commences employment or an agency or
					 independent contractor relationship, instruct that person regarding
					 telecommunications company policy covering the following points:
(i) State and Federal law generally prohibits
					 the interception, disclosure and use of customer communications.
(ii) An employee, agent or independent
					 contractor is prohibited from intercepting, using or disclosing customer
					 communications except in those limited instances which are a necessary incident
					 to:
(A) The provision of service.
(B) The protection of the legal rights or
					 property of the telecommunications company where the action is taken in the
					 normal course of employment.
(C)
					 The protection of the telecommunications company, an interconnecting carrier, a
					 customer or user of service from fraudulent, unlawful or abusive use of
					 telecommunications service.
(D)
					 Compliance with legal process or other requirements of law.
(iii) An employee, agent or
					 independent contractor is prohibited from using or disclosing customer
					 information except when the use or disclosure is authorized by this
					 subchapter.
(iv) Improper
					 interception, use or disclosure of customer communications or customer
					 information may result in disciplinary action, including dismissal or criminal
					 and civil proceedings, or both.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter J - CONFIDENTIALITY OF CUSTOMER COMMUNICATIONS AND INFORMATION › Section 63.135 - Customer information

Current through Register Vol. 54, No. 28, July 13, 2024
This section describes procedures for determining access
						to customer information and the purposes for which this information may be used
						by employees, agents or independent contractors responding to requests for
						customer information from persons outside the telecommunications company and
						the recording of use and disclosure of customer information.
(1)
Access to and use of customer
					 information.
Access to and use of customer information shall be
					 limited to employees, agents or independent contractors who have a legitimate
					 need to use the information in the performance of their work duties and,
					 because of the nature of their duties, need to examine the data to accomplish
					 the legitimate and lawful activities necessarily incident to the rendition of
					 service by the telecommunications company. An employee, agent or independent
					 contractor shall be prohibited from using customer information for personal
					 benefit or the benefit of another person not authorized to receive the
					 information.
(2)
Requests
					 from the public.
Customer information that is not subject to public
					 availability may not be disclosed to persons outside the telecommunications
					 company or to subsidiaries or affiliates of the telecommunications company,
					 except in limited instances which are a necessary incident to:
(i) The provision of service.
(ii) The protection of the legal rights or
					 property of the telecommunications company where the action is taken in the
					 normal course of an employee's, agent's or independent contractor's
					 activities.
(iii) The protection of
					 the telecommunications company, an interconnecting carrier, a customer or a
					 user of service from fraudulent, unlawful or abusive use of service.
(iv) A disclosure that is required by a valid
					 subpoena, search warrant, court order or other lawful process.
(v) A disclosure that is requested or
					 consented to by the customer or the customer's attorney, agent, employee or
					 other authorized representative.
(vi) A disclosure request that is required or
					 permitted by law, including the regulations, decisions or orders of a
					 regulatory agency.
(vii) A
					 disclosure to governmental entities if the customer has consented to the
					 disclosure, the disclosure is required by a subpoena, warrant or court order or
					 disclosure is made as part of telecommunications company service.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter J - CONFIDENTIALITY OF CUSTOMER COMMUNICATIONS AND INFORMATION › Section 63.136 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 63.136 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter J - CONFIDENTIALITY OF CUSTOMER COMMUNICATIONS AND INFORMATION › Section 63.137 - Reserved

Current through Register Vol. 54, No. 28, July 13, 2024
The provisions of this § 63.137 deleted under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter K - COMPETITIVE SAFEGUARDS › Section 63.141 - Statement of purpose and policy

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
					 This subchapter establishes competitive safeguards to:
(1) Assure the provision of adequate and
					 nondiscriminatory access by local exchange telecommunications companies to
					 competitive telecommunications carriers as the term is defined in this
					 subchapter for all services and facilities local exchange telecommunications
					 companies are obligated to provide competitive telecommunications carriers
					 under any applicable Federal or State law.
(2) Prevent the unlawful cross subsidization
					 or support for competitive services from noncompetitive services by local
					 exchange telecommunications companies.
(3) Prevent LECs from engaging in unfair
					 competition.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter K - COMPETITIVE SAFEGUARDS › Section 63.142 - Definitions

Current through Register Vol. 54, No. 28, July 13, 2024
The following words and terms, when used in this
						subchapter, have the following meanings, unless the context clearly indicates
						otherwise:
Competitive service
-As defined in
						66 Pa.C.S. §
												3012
						(relating to definitions).
Competitive telecommunications
						carrier
-
(i) A local exchange
					 telecommunications services provider that has been certificated or given
					 provisional authority by the Commission as a competitive telecommunications
					 carrier under the Commission's procedures implementing the Telecommunications
					 Act of 1996, the act of February 8, 1996 (Pub.L. No. 104-104, 110 Stat.
					 56), or under the relevant provisions in
					 66 Pa.C.S. §
												3019(a) (relating to
					 additional powers and duties), and its successors and assigns.
(ii) The term includes any of the competitive
					 telecommunications carrier's affiliates, subsidiaries, divisions or other
					 corporate subunits that provide local exchange service.
LEC-Local exchange carrier
-A legal
						entity that is authorized to do business in this Commonwealth by the Department
						of State and has been certificated by the Commission to offer local exchange
						telecommunications service within a specified service area. LECs encompass both
						local exchange telecommunications companies and competitive telecommunications
						carriers.
Local exchange telecommunications
						company
-As defined in
						66 Pa.C.S. §
												3012.
Market price
-Prices set at
						market-determined rates.
Noncompetitive service
-As defined in
						66 Pa.C.S. §
												3012.
Telecommunications service
-The offering
						of the transmission of messages or communications for a fee to the
						public.
The provisions of this § 63.142 amended under
						  66 Pa.C.S. §
														3019(b)(2) and
						  (3).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter K - COMPETITIVE SAFEGUARDS › Section 63.143 - Code of conduct

Current through Register Vol. 54, No. 28, July 13, 2024
All LECs, unless otherwise noted, shall comply with the
						following requirements:
(1)
Nondiscrimination.
(i) A
					 local exchange telecommunications company may not give itself, including any
					 local exchange affiliate or division or other corporate subunit that performs
					 that function, or any competitive telecommunications carrier any preference or
					 advantage over any other competitive telecommunications carrier in the
					 preordering, ordering, provisioning, or repair and maintenance of any goods,
					 services, network elements (as defined under section 3(35) of the
					 Communications Act of 1934 (47 U.S.C.A. §
													153(35)), or
					 facilities.
(ii) A local exchange
					 telecommunications company may not condition the sale, lease or use of any
					 noncompetitive service on the purchase, lease or use of any other goods or
					 services offered by the local exchange telecommunications company or on a
					 written or oral agreement not to deal with any CLEC. In addition, a LEC may not
					 condition the sale, lease or use of any noncompetitive service on a written or
					 oral agreement not to deal with any other LEC. Nothing in this paragraph
					 prohibits a local exchange telecommunications company from bundling
					 noncompetitive services with other noncompetitive services or with competitive
					 services so long as the local exchange telecommunications company continues to
					 offer any noncompetitive service contained in the bundle on an individual
					 basis.
(iii) local exchange
					 telecommunications company shall offer to competitive telecommunications
					 carriers for resale any bundled competitive and noncompetitive services it
					 provides to end-users at the same price it offers the bundled services to
					 end-users less any applicable wholesale discount approved by the Commission,
					 and shall make the unbundled network elements associated with those services
					 available to competitive telecommunications companies as may be required by any
					 applicable State or Federal law.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter K - COMPETITIVE SAFEGUARDS › Section 63.144 - Remedies

Current through Register Vol. 54, No. 28, July 13, 2024
(a) A violation of
					 this subchapter allegedly harming a party may be adjudicated using the
					 Commission's
Interim Guidelines for Abbreviated Dispute Resolution
					 Process
, at Doc. Nos. P-00991648 and P-00991649, which were published
					 at 30 Pa.B. 3808 (July 28, 2000), or any successor Commission alternative
					 dispute resolution process, to resolve the dispute. This action, however, does
					 not preclude or limit additional available remedies or civil action, including
					 the filing of a complaint concerning the dispute or alleged violations with the
					 Commission under
					 66 Pa.C.S. §
												701
					 (relating to complaints) and §
											5.21(a) 
					 (relating to formal complaints generally).
(b) The Commission may also, when
					 appropriate, impose penalties under
					 66 Pa.C.S. §
												3301
					 (relating to civil penalties for violations) or refer violations of the code of
					 conduct provisions in this subchapter to the Pennsylvania Office of Attorney
					 General, the Federal Communications Commission or the United States Department
					 of Justice.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter L - UNIVERSAL SERVICE › Section 63.161 - Statement of purpose and policy

Current through Register Vol. 54, No. 28, July 13, 2024
On July 8, 1993, the General Assembly enacted 66 Pa.C.S.
						Chapter 30 (relating to alternative form of regulation of telecommunications
						services) which provides for the regulatory reform of the telephone industry in
						this Commonwealth.
(1) The General
					 Assembly's first declaration of policy in Chapter 30 is to "[m]aintain
					 universal telecommunications services at affordable rates while encouraging the
					 accelerated deployment of a universally available state-of-the-art,
					 interactive, public switched broadband telecommunications network in rural,
					 suburban and urban areas." See
					 66 Pa.C.S. §
												3001(1) (relating to
					 declaration of policy).
(2) The
					 General Assembly assigned to the Commission and this Commonwealth's
					 telecommunications providers responsibility for assuring and maintaining
					 universal service in this Commonwealth. Given an increasingly competitive
					 telecommunications marketplace, it is necessary to establish a
					 competitively-neutral universal service funding mechanism to assure and
					 maintain universal service and to promote the development of competition in
					 telecommunications markets throughout this Commonwealth.
(3) The purpose of the Fund is to maintain
					 the affordability of local service rates for end-user customers while allowing
					 rural telephone companies to reduce access charges and intraLATA toll rates, on
					 a revenue-neutral basis, thereby encouraging greater competition.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter L - UNIVERSAL SERVICE › Section 63.162 - Definitions

Current through Register Vol. 54, No. 28, July 13, 2024
The following words and terms, when used in this
						subchapter, have the following meanings, unless the context clearly indicates
						otherwise:
Assessment rate
-The percentage rate
						which when multiplied by each contributing telecommunications provider's total
						intrastate end-user telecommunications retail revenue for the prior month will
						determine that provider's monthly contribution to the annual Fund budget. The
						assessment rate is computed annually under §
											63.165 (relating to calculation of
						contributions).
Basic universal service
-An evolving set
						of telephone services, as defined by the Commission, which represents the set
						of services essential for a resident of this Commonwealth to participate in
						modern society at any point in time.
Contributing telecommunications
						providers
-Telecommunications carriers that provide intrastate
						telecommunications services. Whether a provider or class of providers is a
						telecommunications carrier will be determined based upon whether the provider
						or class of providers is considered a telecommunications carrier under Federal
						law as interpreted by the Federal Communications Commission except that
						wireless carriers are exempt from this subchapter under
						66 Pa.C.S. §
												102(2)(IV) (relating to
						definitions).
End-user revenue
-Revenues received from
						telecommunications subscribers who consume the final service unadjusted for any
						expense or other purpose. Total intrastate end-user telecommunications retail
						revenue does not include those revenues received from access, resale (toll or
						local), or the sale of unbundled network elements or other services which are
						essentially wholesale in nature.
Fund
-The Universal Service Fund.
Fund recipient
-An entity which receives
						funds from the Fund. Incumbent local exchange carriers operating in this
						Commonwealth, with the exception of Verizon Pennsylvania and Verizon North,
						Inc. are eligible Fund recipients.
Local service provider
-A
						telecommunications company to which retail customers subscribe for basic
						universal service.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter L - UNIVERSAL SERVICE › Section 63.163 - Universal service fund administration

Current through Register Vol. 54, No. 28, July 13, 2024
(a) The Commission will designate within the
					 context of a competitive bidding process a third-party administrator and a fund
					 auditor to maintain and audit the Fund consistent with this
					 subchapter.
(b) The Fund shall be
					 administered in a manner ensuring that the Fund is exempt from State, Federal,
					 and local taxes. The Fund administrator shall seek tax exempt status from the
					 Internal Revenue Service.
(c) The
					 Fund shall be established and kept separate from any other Commonwealth general
					 fund.
(d) The administrator shall
					 be responsible for assessing contributing telecommunications providers for
					 contributions to the Fund as provided for in §
											63.165 (relating to calculation of
					 contributions). The administrator shall also be responsible for receiving
					 contributions, validating contributions and distributing payments to fund
					 recipients.
(e) The administrator
					 shall file with the Commission by September 1 of each year an annual report
					 which shall include an income statement of the Fund's activity for the
					 preceding calendar year, a list of recommendations pertaining to operations of
					 the Fund, and a proposed budget and assessment rates for the upcoming year. A
					 copy of the report will be served contemporaneously upon the Office of Consumer
					 Advocate, Office of Small Business Advocate and all telecommunications carriers
					 participating in the Fund.
(f)
					 Interested parties shall be provided the opportunity to file comments to the
					 administrator's report within 30 days of its submission to the Commission.
					 Replies to comments shall be filed within 15 days thereafter. Comments should
					 be addressed to the Pennsylvania Public Utility Commission's Secretary's
					 Bureau, Post Office Box 3265, Harrisburg, Pennsylvania 17105-3265. The comments
					 should be filed at Docket No. M-00001337.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter L - UNIVERSAL SERVICE › Section 63.164 - Commission oversight

Current through Register Vol. 54, No. 28, July 13, 2024
The Commission will issue an order within 90 days of
						receipt of the administrator's annual report, which establishes the size of the
						Fund, a budget, assessment rate for contributing telecommunications providers,
						and administrative guidelines for the upcoming calendar year.
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter L - UNIVERSAL SERVICE › Section 63.165 - Calculation of contributions

Current through Register Vol. 54, No. 28, July 13, 2024
(a)
					 Contributing telecommunications providers shall submit an affidavit to the
					 administrator by March 31 of each year, identifying the provider's total
					 intrastate end-user telecommunications retail revenue for the previous calendar
					 year. A copy shall be served upon the Commission.
(b) In determining the annual assessment
					 rate, the administrator will utilize the following calculation:
Click
						to view image
W = Increase in funding requirement due to growth in
						access lines of recipient carriers. W equals the access line growth percentage
						for each recipient carrier multiplied by each recipient carriers' prior year
						net support (prior year funding minus prior year payment). The individual
						recipient carriers' required fund increases are totaled to yield W. W = ALG x
						(PYF-PYP).
X = Prior year's size of fund minus the estimated surplus
						from the prior year or plus any shortfall from the prior year.
Y = Surcharge for uncollectables is 1% times (X +
						W).
Z = Commission approved administrative and auditing
						expenses.
A = Aggregate Statewide end-user intrastate retail
						revenue of all contributing telecommunications providers for the previous
						calendar year.
B = Individual contributing telecommunications provider's
						end-user intra-state retail revenue for the prior calendar year.
C = Individual contributing telecommunications provider's
						monthly contribution.
(c) To
					 the extent the funding received from providers in any 1 year exceeds the
					 disbursements required for the Fund plus the cost of administering the Fund
					 (including 1% of the total size of the Fund to cover delinquent accounts and
					 contingencies), the excess shall remain in the Fund, and the subsequent year's
					 Fund size reduced by that surplus.
This section cited in 52 Pa. Code §
													63.162 (relating to definitions);
						  52 Pa. Code §
													63.163 (relating to universal
						  service fund administration); and 52 Pa. Code §
													63.169 (relating to collection of
						  universal service fund
						  contributions).
Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 63 - TELECOMMUNICATIONS SERVICE › Subchapter L - UNIVERSAL SERVICE › Section 63.166 - Administrator criteria

Current through Register Vol. 54, No. 28, July 13, 2024
The administrator shall meet the following
						criteria:
(1) The administrator shall
					 be neutral, impartial and independent from telecommunications service providers
					 operating in this Commonwealth.
(2)
					 The administrator may not advocate specific positions before the Commission in
					 nonuniversal service administrative proceedings related to telecommunications
					 issues.
(3) The administrator may
					 not be an affiliate of any provider of telecommunications services. The
					 administrator may not be closely associated with any provider of
					 telecommunications services in a dependent or subordinate position.
(4) If the administrator has a board of
					 directors that includes members with direct financial interests in entities
					 that contribute to or receive support from the Fund, no more than a third of
					 the board members may represent any one category (for example, local exchange
					 carriers or interexchange carriers) of contributing carriers or support
					 recipients, and the Board's composition shall reflect the broad base of
					 contributors to and recipients of Fund assets. For purposes of this
					 restriction, a direct financial interest exists when the administrator or Board
					 member:
(i) Is an employee of a
					 telecommunications carrier.
(ii)
					 Owns any equity interests in bonds or equity instruments issued by any
					 telecommunications carrier.
(iii)
					 Owns mutual funds that invest more than 50% of its assets in telecommunications
					 securities.