South Carolina Code of Regulations › Chapter 103 - PUBLIC SERVICE COMMISSION › Article 6 - TELECOMMUNICATIONS UTILITIES › Subarticle 3 - CUSTOMER RELATIONS › Section 103-631 - Directories

Current through Register Vol. 48, No. 6, June 28, 2024
Each utility is responsible for having the name, address, and
				  telephone numbers of all of its customers listed in a telephone directory that
				  is published at regular intervals, except public telephone and telephone
				  service unlisted at customer's request.
A. The telephone utility shall list its
				customers with at least one provider of directory assistance services or with
				its own directory assistance operators to provide the requested telephone
				numbers based on the customer's name and address when such requests are made by
				communication users, except public telephones and telephone service unlisted at
				customer's request.
B. Upon
				issuance of the directory in which its customers' listings appear, each utility
				is responsible for distributing a copy of each directory to all customers
				served by that directory and a copy of each directory shall be furnished to the
				commission.
C. The name of the
				telephone utility, an indication of the area included in the directory and the
				month and year of issuance shall appear on the front cover or the spine of the
				directory. The utility shall take appropriate measures to have information
				pertaining to emergency calls such as for the police and fire departments
				appear conspicuously in the front pages of the directory, and such information
				shall be provided without charge to the agency located within the utility's
				certificated area. Also, the utility shall take appropriate measures to have
				the address and telephone number of the Public Service Commission and the
				Office of Regulatory Staff appear in the front portion of the directory in
				which its customers' listings appear.
D. The utility shall take appropriate
				measures to have the directory in which its customers' listings appear contain
				instructions concerning placing of long distance calls, calls to repair and
				directory assistance services, and calls for the establishment and maintenance
				of service.
E. At least one
				directory assistance provider used by the utility or the utility's own
				directory assistance operators shall have access to records of all telephone
				numbers in the area for which they are responsible for furnishing directory
				assistance service except telephone numbers not published at customer's
				request.
F. Each telephone utility
				shall make every effort to list its customers with at least one directory
				assistance provider used by the utility or the utility's own directory
				assistance operators as necessary for the directory assistance operators to
				provide the requested telephone numbers based on customer names and service
				locations to minimize "not found" numbers where the address is different from
				the address normally associated with an exchange directory.
G. In the event of an error in the listed
				numbers of any customer, the telephone utility shall intercept all calls to the
				listed number for a reasonable period of time provided existing central office
				equipment will permit and the number is not in service. In such event of an
				error or omission in the name listing of a customer, such customer's correct
				name and telephone number shall be in the files of the directory assistance
				provider used by the utility, or the utility's own directory assistance
				operators. The correct number shall be furnished to the calling party either
				upon request or interception.
H.
				Whenever any customer's telephone number is changed after a directory is
				published, the telephone utility shall intercept all calls to the former number
				for a reasonable period of time, and give the calling party the new number
				provided existing central office equipment will permit, and the customer so
				desires.
I. When additions or
				changes in plant or changes to any other telephone utility operations
				necessitates changing telephone numbers to a group of customers, reasonable
				notice shall be given to all customers so affected even though the additions or
				changes may be coincident with a directory issue.
J. Approval must be obtained from the
				commission prior to a reduction in the size of print in the alphabetical
				section of the directory.