Pennsylvania Code › Title 4 - ADMINISTRATION › Part I - GOVERNOR's OFFICE › Chapter 5 - COUNCILS AND COMMITTEES › Subchapter YYY - COMMONWEALTH OFFICE OF DIGITAL EXPERIENCE › Section 5.1063 - Responsibilities

Current through Register Vol. 54, No. 28, July 13, 2024
CODE PA shall:
(1)
				  Prioritize digital services that create or unlock economic opportunities for
				  residents of this Commonwealth, including pathways to family sustaining
				  careers; upskilling and training opportunities; access to vital government
				  resources or licenses, occupations and certifications; and opportunities to
				  improve outcomes and advance equity for users.
(2) Be empowered to generate qualitative and
				  quantitative research and insights about users to drive the redesign of the
				  user experience in accordance with Commonwealth data privacy policy; iterate on
				  new designs to transform the user experience with scalable low to extensive
				  code solutions in accordance with Commonwealth best practices; and holistically
				  approach these efforts with curiosity, empathy and integrity.
(3) Collaborate with OIT to review and assess
				  all requests from Commonwealth agencies for new or redesigned applications to
				  evaluate the most optimal design and development approach including those that
				  encourage in-house development.
(4)
				  Collaborate and coordinate with the Department of General Services and the OIT
				  leadership team to study innovative procurement practices to the acquisition of
				  digital products by and for Commonwealth agencies, to facilitate the rapid
				  provision of high-quality digital services that are based on users' needs and
				  comply with Commonwealth best practices regarding data privacy, security and
				  accessibility.
(5) Enable an online
				  service delivery system that would provide a universal entry way to all
				  Commonwealth programs, services and resources organized by users' needs and
				  life experiences rather than agency program areas by:
(i) Delivering a consistent and friendly user
				  experience across all Commonwealth agencies informed by human-centered design
				  principles and user research.
(ii)
				  Incorporating user feedback continuously into digital applications to ensure
				  users' expectations and needs are better met.
(iii) Partnering with the OA's Chief Data
				  Officer and the Office of General Counsel to promote where possible the sharing
				  and integration of data across agencies to glean users' insights and measure
				  experience, including satisfaction and trust across Commonwealth
				  services.
(iv) Supporting the CIO's
				  efforts to consolidate or eliminate outdated technologies and systems that are
				  costly or challenging to maintain, insecure or no longer impactful with the
				  goal of minimizing or preventing the Commonwealth from incurring technical
				  debt.
(v) Designing digital
				  services that incorporate best practices regarding data privacy, security and
				  accessibility associated with Commonwealth data, devices and materials to
				  provide comprehensive protections and manage risk.
(vi) Following Commonwealth data source
				  standards to facilitate better connections and access of user
				  data.