Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 56 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL PUBLIC UTILITY SERVICE › Subchapter V - Reserved › Appendix C - DEFINITIONS (Section 56.231)

Current through Register Vol. 54, No. 28, July 13, 2024
This data dictionary and the following definitions are to
						be used in relation to the reporting requirements in §
											56.231 (relating to reporting
						requirements).
Annual collections operating
						expenses
-Use the definition in § 54.72 or § 62.2, "include
						administrative expenses associated with termination activity, field visits,
						negotiating payment arrangements, budget counseling, investigation and
						resolving informal and formal complaints associated with payment arrangements,
						securing and maintaining deposits, tracking delinquent accounts, collection
						agencies' expenses, litigation expenses other than Commission-related, dunning
						expenses and winter survey expenses." Report the cumulative total as of the end
						of the calendar year. Exclude customer assistance program expenses including
						customer assistance program administrative expenses, customer assistance
						program credits, also known as revenue shortfall, customer assistance program
						arrearage forgiveness and any other expenses directly related to customer
						assistance programs.
Annual residential billings
-Report the
						cumulative total dollar amount in residential billings as of the end of the
						calendar year. This includes "normal tariff billings," universal service
						program billings including customer assistance programs, and "miscellaneous
						billings." The latter category includes billings for late payment fees.
Average monthly bill for the previous year for a
						heating customer
-Report the aggregate average monthly bill by
						calculating the average of the 12 monthly average bills for heating customers.
						Report the average as of the end of the calendar year.
Average monthly bill for the previous year for a
						nonheating customer
-Report the aggregate average monthly bill by
						calculating the average of the 12 monthly average bills for nonheating
						customers. Report the average as of the end of the calendar year.
Average monthly usage for a heating
						customer
-Report the aggregate average monthly usage by calculating the
						average of the 12 monthly average usages for heating customers. Report the
						average as of the end of the calendar year.
Average monthly usage for a nonheating
						customer
- Report the aggregate average monthly usage by calculating
						the average of the twelve monthly average usages for nonheating customers.
						Report the average as of the end of the calendar year.
Total dollar amount of active residential
						accounts in arrears and not on a payment arrangement
-Report the total
						dollar amount as of the end of the calendar month. The due date should be
						considered to be day zero (0) in the determination of when account is overdue.
						Exclude customer assistance program recipients.
Total dollar amount of active residential
						accounts in arrears and on a payment arrangement
-Report the total
						dollar amount as of the end of the calendar month. The due date should be
						considered to be day zero (0) in the determination of when account is overdue.
						Exclude customer assistance program recipients.
Total dollar amount of gross residential
						write-offs
- Report the cumulative total dollar amount as of the end of
						the calendar year. Do not include customer assistance program credits, also
						known as revenue shortfall, or customer assistance program arrearage
						forgiveness in this category.
Total dollar amount of inactive residential
						accounts in arrears
-An account that has been terminated or
						discontinued, the final bill due date has passed, and the amount owed has not
						yet been written off. Report the total dollar amount as of the end of the
						calendar month. The due date should be considered to be day zero (0) in the
						determination of when an account is overdue. A terminated or final-billed
						account becomes inactive on the day after the final bill is due and
						payable.
Total dollar amount of net residential
						write-offs
-Net write-offs are calculated by subtracting recoveries
						from gross write-offs. Include all residential recoveries regardless of the
						year the recovered dollars were actually written off. Report the cumulative
						total dollar amount as of the end of the calendar year. Do not include customer
						assistance program credits, also known as revenue shortfall, or customer
						assistance program arrearage forgiveness in this category.
Total dollar amount in security deposits
						on-hand
- Report the dollar amount as of the end of the calendar year.
						Exclude accrued interest.
Total dollar amount in security deposits that are
						requested or billed to applicants
-Report the cumulative total dollar
						amount as of the end of the calendar month.
Total dollar amount in security deposits that are
						requested or billed to customers
-Report the cumulative total dollar
						amount as of the end of the calendar month.
Total number of active residential accounts in
						arrears and not on a payment arrangement
-Report the total as of the
						end of the calendar month. The due date should be considered to be day zero (0)
						in the determination of when account is overdue. Exclude customer assistance
						program recipients.
Total number of active residential accounts in
						arrears and on a payment arrangement
-Report the total as of the end of
						the calendar month. The due date should be considered to be day zero (0) in the
						determination of when account is overdue. Exclude customer assistance program
						recipients.
Total number of applicants that are requested or
						billed a security deposit
-Report the cumulative number as of the end
						of the calendar month.
Total number of customers that are requested or
						billed a security deposit
-Report the cumulative number as of the end
						of the calendar month.
Total number of dwellings receiving termination
						notices sent to occupants other than the customer
-The grounds for
						termination are customer nonpayment of usage-based billings or nonpayment of a
						security deposit. Use this category when the termination notice was delivered
						to someone other than the customer, for example, a termination notice to a
						tenant because of nonpayment of a landlord-ratepayer. This does not include
						copies of termination notices sent in accordance with the third-party
						notification procedures in §
											56.131. Report the cumulative
						number as of the end of the calendar month. Include customer assistance program
						recipients.
Total number of 48-hour termination notices
						posted
- The grounds for termination are customer nonpayment of
						usage-based billings or nonpayment of a security deposit. Report the cumulative
						number as of the end of the calendar month. Include customer assistance program
						recipients. The termination notice was posted at the customer's residence in
						accordance with § 56.95.
Total number of inactive residential accounts in
						arrears
-An account that has been terminated or discontinued, the final
						bill due date has passed, and the amount owed has not yet been written off.
						Report the total as of the end of the calendar month. The due date should be
						considered to be day zero (0) in the determination of when an account is
						overdue. A terminated or final-billed account becomes inactive on the day after
						the final bill is due and payable.
Total number of reconnections for customer
						submission of medical certification
-Includes only reconnections
						because the customer has supplied the company with a valid medical certificate
						as the condition of reconnection. Report the cumulative number as of the end of
						the calendar month. Include customer assistance program recipients.
Total number of reconnections for full customer
						payment, partial payment or payment arrangement
-A reconnection is any
						residential account that was terminated for any reason covered under §
											56.81 or §
											56.98 and subsequently restored
						after the customer paid in full the outstanding balance of the account, made a
						partial payment or entered into a payment arrangement regardless of whether the
						customer's current status is that of applicant or customer per the definitions
						in §
											56.2. Four criteria must be met:
						the reconnection is for the same customer/applicant that was terminated; the
						location of the reconnection is the same location as the location of the
						termination; the dollars in debt that are the subject of the customer payment
						and/or customer payment arrangement are for the same customer/applicant while
						at the same location; and the time that has passed since the final bill due
						date does not exceed 4 years. Report the cumulative number as of the end of the
						calendar month. Include customer assistance program recipients.
Total number of reconnections for reasons other
						than customer payment or medical certification
-Report the cumulative
						number as of the end of the calendar month. This category includes any
						reconnection not reported under reconnections for payment/partial payment/
						payment arrangement or reconnections for submission of a medical certificate.
						Include customer assistance program recipients.
Total number of residential heating
						customers
-Report the number as of the end of the calendar month.
						Report each individually billed account under a unique residential account
						number and residential tariff rate (Count the number of residential bills that
						you issue). Include customer assistance program recipients.
Total number of residential nonheating
						customers
- Report the number as of the end of the calendar month.
						Report each individually billed account under a unique residential account
						number and residential tariff rate (Count the number of residential bills that
						you issue). Include customer assistance program recipients.
Total number of security deposits
						on-hand
-Report the number as of the end of the calendar year.
Total number of 10-day termination notices issued
						by the public utility
-The grounds for termination are customer
						nonpayment of usage-based billings or nonpayment of a security deposit. Report
						the cumulative number as of the end of the calendar month. Include customer
						assistance program recipients.
Total number of terminations for
						nonpayment
-The grounds for termination are customer nonpayment of
						usage-based billings or nonpayment of a security deposit. Report the cumulative
						number as of the end of the calendar month. Include customer assistance program
						recipients.
Total number of terminations for nonpayment and
						reasons other than nonpayment categorized by the first three digits of each
						account's postal code
-The grounds for termination are customer
						nonpayment of usage-based billings or nonpayment of a security deposit, failure
						to permit access, unauthorized use of service, fraud, meter tampering, and
						safety. Report the cumulative number as of the end of the calendar month.
						Include customer assistance program recipients. Categorize by the first three
						digits of the postal code of the customer's service address.
Total number of terminations for reasons other
						than nonpayment
-The reasons for termination include failure to permit
						access, unauthorized use of service, fraud, meter tampering, and safety. Report
						the cumulative number as of the end of the calendar month. Include customer
						assistance program recipients.
Total number of 3-day termination notices
						completed by electronic messaging formats
-The grounds for termination
						are customer nonpayment of usage-based billings or nonpayment of a security
						deposit. Report the cumulative number as of the end of the calendar month.
						Include customer assistance program recipients. The customer was contacted
						using email, text message or other electronic messaging format in accordance
						with §
											56.93.
Total number of 3-day termination notices
						completed by personal contact in person
-The grounds for termination
						are customer nonpayment of usage-based billings or nonpayment of a security
						deposit. Report the cumulative number as of the end of the calendar month.
						Include customer assistance program recipients. The customer was contacted in
						person in accordance with §
											56.93.
Total number of 3-day termination notices
						completed by telephone
-The grounds for termination are customer
						nonpayment of usage-based billings or nonpayment of a security deposit. Report
						the cumulative number as of the end of the calendar month. Include customer
						assistance program recipients. The customer was contacted using the telephone
						in accordance with §
											56.93.