Texas Administrative Code › Title 16 - ECONOMIC REGULATION › Part 2 - PUBLIC UTILITY COMMISSION OF TEXAS › Chapter 26 - SUBSTANTIVE RULES APPLICABLE TO TELECOMMUNICATIONS SERVICE PROVIDERS › Subchapter N - PAY TELEPHONE SERVICE › Section 26.347 - Fraud Protection for Pay Telephone Service

Current through Reg. 49, No. 28; July 12, 2024
(a) Notwithstanding the provision of §
										RSA
				  26.319<subdiv>(1)(C)</subdiv> of
				  this title (relating to Access to the Operator of a Local Exchange Company
				  (LEC)) that would otherwise require notice to interexchange carriers, an
				  operator services provider (OSP) must not bill the pay telephone service (PTS)
				  provider for charges for any call billed to a pay telephone line where the call
				  originated at that pay telephone by use of "1010XXX+0", "1010XXX+01",
				  "950-XXXX", or "1-800" or "1-888" access codes, or where the call(s) originated
				  at that pay telephone and otherwise reached an operator position, if the
				  originating telephone line was subscribed to outgoing call screening and the
				  call was placed after the effective due date of the outgoing call screening
				  service order.
(b) An OSP or PTS
				  provider that uses automated call completion technology to complete operator
				  service calls must not bill charges for any collect or third number billed call
				  to a PTS provider if the pay telephone line to which the call was billed was
				  subscribed to incoming call screening and the call was placed after the
				  effective due date of the incoming call screening service order.
(c) Any calls billed through a certificated
				  telecommunications utility in violation of subsections (a) and (b) of this
				  section must be removed from the PTS provider's bill by the certificated
				  telecommunications utility upon identification and verification that the
				  violation occurred. If it is determined that, at the time of the violation, the
				  appropriate incoming or outgoing call screening was available to the OSP or PTS
				  provider that uses automated call completion technology to complete operator
				  service calls at the time of the call, the certificated telecommunications
				  utility may return the charges for said call to the OSP or PTS provider as
				  unbillable.
(d) Any calls billed
				  directly by an OSP or PTS provider that uses automated call completion
				  technology to complete operator service calls in violation of subsection (a) or
				  (b) of this section must be removed from the PTS provider's bill by the OSP or
				  PTS provider upon identification. The OSP or PTS provider using automated call
				  completion technology to complete operator service calls may request an
				  investigation of such a call by the certificated telecommunications utility
				  serving the pay telephone to which the call was billed. If the certificated
				  telecommunications utility (CTU) determines that the appropriate incoming or
				  outgoing call screening was not available to the OSP or PTS provider using
				  automated call completion technology to complete operator service calls at the
				  time of the call, the OSP or PTS provider may bill the charges for said call to
				  the relevant certificated telecommunications utility.