Texas Administrative Code › Title 40 - SOCIAL SERVICES AND ASSISTANCE › Part 20 - TEXAS WORKFORCE COMMISSION › Chapter 806 - PURCHASES OF PRODUCTS AND SERVICES FROM PEOPLE WITH DISABILITIES › Subchapter C - CENTRAL NONPROFIT AGENCIES › Section 806.32 - Performance Standards and Goals for a Central Nonprofit Agency

Current through Reg. 49, No. 28; July 12, 2024
(a) A CNA shall meet performance standards in
				  carrying out the terms and conditions of the contract.
(b) Operating pursuant to statute and rules,
				  a CNA must manage and coordinate the day-to-day operation of the state use
				  program including, but not limited to, the following activities:
(1) Increase employment opportunities for
				  individuals with disabilities, including employment paying minimum wage or
				  higher, by promoting the development of person-centered planning, which
				  documents employment goals, employment counseling, and placement services
				  provided by CRPs;
(2) Increase
				  employment opportunities, including those paying minimum wage or higher, for
				  individuals with disabilities by researching new products, services, and
				  markets; improving existing products and services; and reporting to the Agency
				  on a quarterly basis the status of these activities;
(3) Work with CRPs to develop employment
				  opportunities;
(4) Provide superior
				  customer relations by monitoring customer satisfaction with products and
				  services, responding to customer complaints within one business day or less,
				  and reporting to the Agency on a quarterly basis the level of consumer
				  satisfaction for each CRP, based on complaints as to products or services
				  provided, with a goal of incurring no more than five complaints per year that
				  have not been resolved to customer satisfaction;
(5) Provide quarterly regional information
				  workshops to promote the state use program throughout the year and across the
				  state;
(6) Provide training
				  programs to CRPs on the requirements to participate in the state use program,
				  governmental contracting, and procurement procedures and laws;
(7) Resolve contract issues and/or problems
				  as they arise between the CRPs, the CNA, and/or customers, referring those that
				  cannot be resolved to the Agency and submitting quarterly status reports on
				  issues and referrals;
(8) Provide
				  an annual report that includes the CNA's audited financial statements, an
				  updated strategic plan, and an updated projected schedule of expenses that
				  details how the management fee is being allocated to directly support the state
				  use program and what amount of funds are being devoted to expanding direct
				  services to programs that enhance the lives of individuals with disabilities
				  and what percentage of funds will be used for administrative overhead, such as
				  salaries;
(9) Demonstrate
				  compliance with state and federal tax laws and payroll laws by submitting
				  quarterly reports of sales and taxes paid to the Texas Comptroller of Public
				  Accounts and the Internal Revenue Service (IRS);
(10) Maintain a system in accordance with
				  generally accepted accounting principles that will record information related
				  to purchase orders, invoices, and payments to each CRP to facilitate the
				  preparation and submission of the annual report;
(11) Create a database of state agency and
				  political subdivision purchases to promote sales of state use program products
				  and services;
(12) Conduct business
				  ethically and submit detailed reports on a quarterly basis of any conflicts
				  between the CRPs and the CNA;
(13)
				  Create and maintain automated tracking and monitoring of product/service sales
				  and submit quarterly reports to the Agency regarding delivery turnaround times
				  and contract performance for each CRP;
(14) Respond to inquiries about individual
				  sales and/or total sales within five business days or sooner and submit
				  quarterly reports regarding the number of inquiries and average response time
				  in conjunction with the report described in paragraph (12) of this
				  subsection;
(15) Maintain knowledge
				  of governmental contracting and procurement processes and laws;
(16) Provide general administration of the
				  state use program with performance criteria and timely submission of reports
				  required by these rules;
(17)
				  Monitor CRP compliance and promptly report violations to the Agency, offering
				  assistance as needed to achieve compliance; and
(18) Maintain and dispose of records in
				  accordance with the laws and directives set forth by the Agency and submit any
				  or all records requested within three weeks of the request. Disclosure to the
				  public of any and all CNA records shall be subject to the Public Information
				  Act.