Pennsylvania Code › Title 52 - PUBLIC UTILITIES › Part I - Public Utility Commission › Subpart C - Fixed Service Utilities › Chapter 56 - STANDARDS AND BILLING PRACTICES FOR RESIDENTIAL PUBLIC UTILITY SERVICE › Subchapter M - BILLING AND PAYMENT STANDARDS › GENERAL › Section 56.265 - Billing information

Current through Register Vol. 54, No. 28, July 13, 2024
A bill rendered by a public utility for metered
						  residential public utility service must state clearly the following
						  information:
(1) The beginning and
						ending dates of the billing period.
(2) If applicable, the beginning and ending
						meter readings for the billing period. If a bill is estimated, it must contain
						a clear and conspicuous marking of the word "Estimated."
(3) The due date on or before which payment
						shall be made or the account will be delinquent.
(4) The amount due for service rendered
						during the current billing period, specifying the charge for basic service, the
						energy or fuel adjustment charge, State tax adjustment surcharge if other than
						zero, State Sales Tax if applicable and other similar charges. The bills should
						also indicate that a State Gross Receipts Tax is being charged and a reasonable
						estimate of the charge. A Class A utility shall include a statement of the
						dollar amount of total State taxes included in the current billing period
						charge. For the purpose of this paragraph, a Class A utility shall also include
						a Class A telephone utility as defined under §
												63.31 (relating to classification
						of public utilities).
(5) Amounts
						due for reconnection charges.
(6)
						Amounts due for security deposits.
(7) The total amount of payments and other
						credits made to the account during the current billing period.
(8) The amount of late payment charges,
						designated as such, which have accrued to the account of the customer for
						failure to pay bills by the due date of the bill and which are authorized under
						§
												56.272 (relating to accrual of
						late payment charges).
(9) The
						total amount due.
(10) A clear and
						conspicuous marking of estimates.
(11) A statement directing the customer to
						"register any question or complaint about the bill prior to the due date," with
						the address and telephone number where the customer may initiate the inquiry or
						complaint with the public utility.
(12) A statement that a rate schedule, an
						explanation of how to verify the accuracy of a bill and an explanation, in
						plain language, of the various charges, if applicable, is available for
						inspection in the local business office of the public utility and on the public
						utility's web site.
(13) A
						designation of the applicable rate schedule as denoted in the officially filed
						tariff of the public utility.
(14)
						Public utilities shall incorporate the requirements in §
												§
												54.4 and
						62.74 (relating to bill format for
						residential and small business customers).
The provisions of this §
														56.265 amended under the Public
							 Utility Code,
							 66 Pa.C.S. §
															§
															501,
							 1301,
							 1401-1419,
							 1501 and
							 1509.