New Mexico Administrative Code › Title 10 - PUBLIC SAFETY AND LAW ENFORCEMENT › Chapter 6 - LOCAL GOVERNMENT LAW ENFORCEMENT AGENCIES › Part 2 - ENHANCED 911 REQUIREMENTS › Section 10.6.2.11 - PSAP EQUIPMENT, ACQUISITION AND DISBURSEMENT OF FUNDS

Current through Register Vol. 35, No. 13, July 16, 2024
A. The PSAP
				equipment must be capable of handling emergency call volumes to meet the needs
				of the public. This equipment must be compatible with that of the
				telecommunication company providing the 911 network and database.
B. In order to qualify for a PSAP, an
				applicant shall have a 24 hour, 7 days per week (24/7) communication
				facility.
C. A public safety
				answering point, at a minimum shall be equipped with the following features:
(1) ANI;
(2) ALI;
(3) call detail information;
(4) default routing (default answering) until
				selective routing is approved by the division;
(5) ability to print call detail information
				with either paper or electronic media;
(6) ability to transfer voice or TDD/TTY and
				data;
(7) selective and fixed
				button transfer on E911 systems;
(8) a minimum of thirty (30) minutes
				uninterruptible power supply;
(9)
				TDD/TTY communications capability at each 911 answering position;
(10) switch hook status;
(11) for basic 911 be able to "ring back",
				i.e. phone back the 911 caller, put the caller on hold: disconnect the
				caller;
(12) 911 related calls,
				which pass through switching equipment, must provide transfer, conference,
				speed dialing and supervision of all calls until successfully transferred or
				terminated;
(13) each PSAP shall be
				equipped with at least one E911 answering position; when there is more than one
				answering position, they shall be similarly equipped with access to all
				incoming 911 lines, outgoing dedicated/switched lines, tie lines, and dial out
				lines;
(14) each PSAP shall be
				equipped with a continuous logging recorder; this logging recorder shall have:
(a) the capacity to record both sides of a
				conversation on each incoming 911 call and all radio communications while
				dispatching the 911 call;
(b) the
				ability to continuously document the year, date and time of each recorded event
				and the capability to record both voice and TDD/TTY;
(15) to maintain reliability, each PSAP shall
				be equipped with instant playback voice recorders at each call answering and
				radio position;
(16) each 911 trunk
				will have incoming emergency calls identified by both audible and visual and
				different indicators for landline and wireless trunks;
(17) each PSAP shall have sufficient 911
				answering positions and staff to ensure that ninety percent (90%) of all 911
				calls are answered in no more than ten (10) seconds and the balance of the
				calls within twenty (20) seconds during normal peak operating periods; staffing
				levels may vary during the working day to meet this requirement;
(18) for quality assurance and training
				purposes, PSAP answering equipment shall be provided for supervisors so they
				can monitor incoming emergency calls;
(19) each PSAP may be provided equipment
				furniture to adequately support the E911 and radio equipment, and the
				telecommunicators and dispatchers;
(20) each PSAP will have a back-up generator
				capable of keeping the PSAP operating until commercial power is restored;
				and
(21) each PSAP will have a
				written agreement with a fully equipped PSAP capable of taking the PSAP's calls
				and dispatching the appropriate emergency response; PSAP transfer is
				accomplished by use of the "make busy" circuit, or calling the E911 center to
				reroute their 911 calls to the agreed upon PSAP.