New Mexico Administrative Code › Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES › Chapter 11 - TELECOMMUNICATIONS › Part 16 - CONSUMER PROTECTION › Section 17.11.16.7 - DEFINITIONS

Current through Register Vol. 35, No. 13, July 16, 2024
As used in this rule:
A.
access line
means a dial
				tone line that provides local exchange service from a LEC's switching equipment
				to a point of termination at the customer's network interface;
B.
basic local exchange service
means the customer's voice grade access to the public switched network, dual
				tone multifrequency (DTMF) signaling or its functional equivalent, and access
				to emergency services (911 and E-911), operator services, toll services,
				directory assistance, and toll blocking services for qualifying low income
				customers, but does not include discretionary services;
C.
billing agent
means any
				person that submits bills for telecommunications services to a customer on
				behalf of a carrier;
D.
carrier
means any person that furnishes telecommunications service to
				the public subject to the jurisdiction of the commission, regardless of the
				facilities used and regardless of whether the person relies in part or entirely
				on another carrier's facilities, and includes wireless carriers;
E.
chronically delinquent
means
				the status of a residential customer who during the prior twelve (12) months
				has been disconnected by a carrier for nonpayment or who on three (3) or more
				occasions during the prior twelve months has not paid a bill by the date a
				subsequent bill is rendered;
F.
competitive local exchange carrier (CLEC)
means a carrier that
				provides competitive local exchange service in its service area and is not an
				ILEC;
G.
complaint
means an oral or written expression of dissatisfaction with a carrier's charges
				or services (including a request for repair) made to a carrier by or on behalf
				of a customer;
H.
customer
means a person that has applied for or is currently receiving
				telecommunications services;
I.
delinquent
means the status of a bill rendered to a residential
				customer for telecommunications service which remains unpaid after the due date
				of the bill;
J.
discontinuance of service
means the intentional cessation of basic local
				exchange service by a LEC not voluntarily requested by a customer;
K.
discretionary service
means
				voice mail, caller ID, caller name ID, call waiting, 3-way calling, call
				forwarding, call return, call blocker, and auto redial, and any similar service
				sold as an add-on to a customer's basic local exchange service;
L.
incumbent local exchange carrier
				(ILEC)
means a person that was authorized to provide local exchange
				service in New Mexico on February 8, 1996, or a successor or assignee of the
				person; a carrier will also be treated as an ILEC if the federal communications
				commission determines that such provider (or class or category of carrier)
				shall be treated as an ILEC pursuant to
				47 U.S.C. Section
				251(h)(2);
M.
incumbent rural telecommunications
				carrier (IRTC)
has the meaning given in NMSA 1978 Section
				63-9H-3;
N.
local exchange carrier (LEC)
includes incumbent local exchange carriers and competitive local exchange
				carriers;
O.
medical
				professional
means a licensed physician, physician's assistant,
				osteopathic physician, osteopathic physician's assistant or certified nurse
				practitioner;
P.
network
				interface
means the point at which the network side of
				telecommunications service meets the customer side;
Q.
primary local exchange line
means the first exchange access line installed by any LEC to serve a customer
				at the customer's premises, as distinct from additional lines that may be
				ordered at the same or a subsequent time at the same premises;
R.
small business customer
means a customer subscribing to ten (10) or fewer exchange access
				lines;
S.
telecommunications
				service
has the meaning given to the term "public telecommunications
				service" in NMSA 1978 Section
				63-9A-3;
T.
wire center
means a facility
				where local exchange access lines converge and are connected to a switching
				device which provides access to the public switched network, and includes
				remote switching units and host switching units;
U.
wireless carrier
means a
				telecommunications carrier licensed by the federal communications commission to
				provide wireless service in New Mexico.