Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-6 - Retail Telecommunication Services › Section 4901:1-6-07 - Customer notice requirements

Current through all regulations
			 passed and filed through July 1, 2024
(A) Except for notices for abandonment or
			 withdrawal of telecommunications service pursuant to rules
			 4901:1-6-26 and
			 4901:1-6-25 of the
			 Administrative Code, respectively, and upward alterations of basic local
			 exchange service (BLES) rates pursuant to rule
			 4901:1-6-14 of the
			 Administrative Code, a 
								customer notice is to be provided consistent with the
			 requirements of division (A) of section
			 4927.17 of the Revised
			 Code. Customer notice is not required for a decrease in rates.
(B) For abandonment or withdrawal of
			 telecommunications service and upward alterations of BLES rates, a telephone
			 company will provide at least thirty days advance notice to
			 its affected customers in accordance with rules
			 4901:1-6-26,
			 4901:1-6-25, and
			 4901:1-6-14 of the
			 Administrative Code, respectively.
(C) For every customer notice, a telephone
			 company will provide to the commission a copy of the actual
			 customer notice and an affidavit verifying that the customer notice was
			 provided to affected customers. A copy of the applicable customer notice
			 is to be
			 provided to commission staff no later than the date it is provided to customers
			 by emailing the text of the customer notice to a commission-provided electronic
			 mailbox at: Telecomm-Rule07@puc.state.oh.us.
(D) Every customer notice
			 will
			 identify the name of the company or brand name familiar to the customer (i.e.
			 the company's "doing business as" name) and the company's customer service
			 toll-free telephone number and web site (if one exists), along with a clear
			 description of the impact on the customer. If the notice is informing a
			 customer of a material change in the rates, terms, or conditions of service,
			 the notice will also name the service offering being changed, a
			 description of the change including any increase in rate(s), the effective date
			 of the change, and the company's contact information.
(E) Notice will be provided
			 to affected customers in any reasonable manner, including bill insert, bill
			 message, direct mail, or, if the customer consents, electronic means.
(F) For change in operation applications
			 filed pursuant to rule
			 4901:1-6-29 of the
			 Administrative Code, the customer notice is to explain how
			 the customer will be directly impacted by the application and what customer
			 action, if any, is necessary as a result of such application.
(G) At a minimum, the notice for a withdrawal
			 or abandonment of service should provide the proposed effective date of the
			 service withdrawal, instructions to the customers on how they may obtain
			 replacement service(s), and the commission's toll-free and TTY-TDD telephone
			 numbers.
(H) In the event that the
			 commission staff determines that a notice provided to customers is not
			 consistent with the law or commission rules, the commission staff may require
			 the company to re-notice customers.