North Carolina Administrative Code › Title 04 - COMMERCE › Chapter 11 - UTILITIES COMMISSION › Chapter 13 › Section 11 R13-05 - GENERAL REQUIREMENTS - SERVICE AND EQUIPMENT

Current through Register Vol. 39, No. 2, July 15, 2024
(a) The PSP
				is responsible for the installation, maintenance, and operation of PSP
				instruments and other terminal equipment.
(b) The PSP is responsible for meeting all
				federal, state, and local requirements with respect to provision of
				customer-provided telephone equipment for use by hearing-impaired and
				handicapped persons.
(c) The PSP
				may not contract with, or arrange for his PSP instruments to automatically
				access, any non-certified carrier for completion of intrastate calls.
(d) The PSP may not contract with, or arrange
				for his PSP instruments to automatically access, any carrier to carry local
				intrastate calls originated from his PSP instruments unless that carrier has
				been certified by the Commission to complete and bill local calls.
(e) All PSP instruments and all other
				terminal equipment must be connected to the telephone network in compliance
				with Part 68 of the FCC Rules and Regulations as well as the regulatory and
				certification requirements of the North Carolina Utilities Commission. PSP
				subscribers may, upon request, be required to provide the access line provider
				with the FCC registration number of each item of terminal equipment to be
				connected prior to its connection.
(f) All PSP instruments and all other
				terminal equipment must be installed in compliance with the current National
				Electrical Code and National Electrical Safety Code.
(g) All PSP instruments must be capable of
				completing local and long distance calls; provided, however, that sent-paid
				international calling capability may be blocked.
(h) All PSP instruments must allow the end
				user to access the access line provider operator by dialing "0." All PSP
				instruments must allow completion of 0- local and 0- long distance calls billed
				to a commercial credit card, a calling card, a third number, or the called
				number (collect) at no charge to the end user.
(i) All PSP instruments must allow completion
				of 0+ local and long distance calls billed to a commercial credit card, a
				calling card, a third number, or the called number (collect).
(j) All PSP instruments must allow access to
				911 Emergency Service, where available, at no charge to the end user.
(k) All PSP instruments must provide access
				to local and long distance directory assistance.
(l) All PSP instruments must allow receipt of
				incoming calls at no charge for an initial period of at least ten (10) minutes.
				After the initial period, PSPs may impose a charge for the continued use of the
				PSP Instrument in an amount equal to the charge for a local call.
(m) All PSP instruments must allow access to
				all available interexchange carriers on a non-discriminatory basis. In an equal
				access environment, this requires that the end user be allowed to access a
				chosen carrier by dialing 10xxx-0+, 101xxxx-0+, 10xxx-0-, 101xxxx-0-, toll free
				1-8XX numbers, or 950-xxxx. The requirement for 10xxx-0+ and 10xxx-0- access
				will remain in effect until September 1, 1998, or the dialing sequences are
				disallowed by the FCC, whichever is later. Access through 10xxx-1+, 101xxxx-1+,
				10xxx-011+, or 101xxxx-011+ is not required.
(n) Coin-operated PSP instruments must be
				equipped to return the coins to the caller in the case of an incomplete
				call.
(o) Coin-operated PSP
				instruments must be equipped to accept nickels, dimes, and quarters. The coin
				chute capacity of any PSP instrument must be sufficient to enable an end user
				to complete any sent-paid call using a single type of coin or any combination
				of nickels, dimes, and quarters.
(p) The PSP shall at all times maintain a
				current and complete local telephone directory, including white and yellow
				pages, at each PSP instrument.
(q)
				Notwithstanding any other rules in this chapter, a PSP may restrict incoming
				and/or outgoing calls at any specific PSP instrument in the interest of public
				safety and welfare under the following conditions:
(1) Such restrictions have been requested in
				writing as to the specific PSP instrument from the chief local law enforcement
				officer acting within his apparent jurisdiction stating that the specific
				restrictions requested are needed in the interest of public safety and welfare.
				The PSP shall keep a copy of such requests from the chief local law enforcement
				officer on file for inspection and upon request by the Commission or the Public
				Staff shall provide copies of the requests for restrictions. The PSP shall
				retain copies of the requests for restrictions so long as the pay phones remain
				restricted.
(2) A notice of the
				restrictions applicable to a PSP instrument must be posted at the instrument.
				The information must be printed sufficiently large and posted close enough to
				the telephone to be easily readable from the telephone.
(3) Access to 911 emergency service may not
				be prevented.