Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-18 - Termination of Residential Service › Section 4901:1-18-17 - Removal from or termination of customer participation in the percentage of income payment plan plus

Current through all regulations
			 passed and filed through July 1, 2024
(A) The gas or natural gas utility company
			 shall remove a percentage of income payment plan plus (PIPP plus) customer from
			 PIPP plus when the customer fails to comply with the requirements set forth in
			 paragraph (B), (C), or (D) of rule
			 4901:1-18-12
			 of the Administrative Code.
(B) If
			 a customer is removed from PIPP plus for failure to timely reverify eligibility
			 and fails to reverify and re-enroll in PIPP plus or to qualify for graduate
			 PIPP plus pursuant to paragraph (D) of rule
			 4901:1-18-16
			 of the Administrative Code, the entire account arrearage will become due. The
			 gas or natural gas utility company shall offer the customer an extended payment
			 plan pursuant to paragraph (B) of rule
			 4901:1-18-05
			 of the Administrative Code. If the customer fails to make payment under the
			 agreed payment plan, the former PIPP plus customer's service may be subject to
			 disconnection in accordance with rules
			 4901:1-18-03
			 to
			 4901:1-18-06
			 of the Administrative Code.
(C)
			 Fraudulent act. The gas or natural gas utility company shall terminate a
			 customer's participation in PIPP plus or graduate PIPP plus when it is
			 determined by the gas or natural gas utility company that the PIPP plus or
			 graduate PIPP plus customer was fraudulently enrolled in the program or when
			 the customer is found to be non-compliant by the Ohio department of development . The customer shall be required to
			 pay the gas or natural gas utility company the difference between any PIPP plus
			 and/or graduate PIPP plus income-based payments made and the actual bill amount
			 and to pay any arrearage credits accrued for timely payments during the period
			 the customer was fraudulently enrolled in PIPP plus and/or graduate PIPP plus.
			 The gas or natural gas utility company shall credit such amounts received to
			 the company's PIPP rider. The customer shall not be eligible to participate in
			 PIPP plus, graduate PIPP plus, or to receive any other benefits available to
			 PIPP plus customers or graduate PIPP plus customers for twenty-four months from
			 when the customer is removed from PIPP plus or graduate PIPP plus and until any
			 demand for restitution is satisfied. For this twenty-four month period, the gas
			 or natural gas utility company shall treat such customer as subject to rules
			 4901:1-18-01 to
			 4901:1-18-11
			 of the Administrative code, should the customer return to the gas or natural
			 gas utility company.
(D) Any PIPP
			 plus customer who tampers with the gas or natural gas utility company's meter,
			 metering equipment, or other property, or is the
			 beneficiary of such act, shall comply with the requirements of paragraphs
			 (E)(2)(a) to (E)(2(d) of
			 rule
			 4901:1-18-07
			 of the Administrative Code. Furthermore, to clarify the application of
			 paragraph (E)(2)(b) of rule
			 4901:1-18-07
			 of the Administrative Code, the amount of the arrearages generated by the
			 unauthorized usage shall be removed from the customer's arrearages and shall be
			 paid by the customer before service is restored. Any usage charges previously
			 credited to the customer as a result of the arrearage crediting program shall
			 be reversed and are also due before service shall be restored.