New Jersey Administrative Code › Title 13 - LAW AND PUBLIC SAFETY › Chapter 72 - CASINO SIMULCASTING › Subchapter 2 - CONDUCT OF CASINO SIMULCASTING › Section 13:72-2.11 - Ticket claims

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Subject to the time limitations imposed
				by 13:72-2.12 and 2.12A, a winning
				pari-mutuel ticket or credit voucher purchased at a casino simulcasting
				facility shall be presented for cashing at a pari-mutuel window or a
				self-service pari-mutuel machine at that casino simulcasting facility or at any
				casino simulcasting facility in accordance with internal controls.
(b) No claim shall be considered for tickets
				which have been discarded, lost, altered, destroyed or mutilated beyond
				identification.
(c) Payment of
				wagers will be made only upon presentation of appropriate pari-mutuel
				tickets.
(d) A casino licensee may
				request the Supervisor of Mutuels to authorize a lost or stolen ticket or
				credit voucher to be locked on behalf of a patron. Locking a ticket or credit
				voucher will not preclude the ticket or credit voucher from expiring, after
				which it can no longer be cashed.
(e) To lock or unlock a ticket or credit
				voucher, a casino licensee's internal controls shall include procedures which
				provide for the following:
1. The use of a
				two-section form to request the locking/unlocking of a ticket or credit
				voucher. One section of the form shall be completed to request the locking of a
				ticket or credit voucher, and the other section of the form shall be completed
				to request the unlocking of the same ticket or credit voucher.
2. The form shall be prepared by a simulcast
				supervisor or simulcast manager and shall include, at a minimum, the following:
i. To lock a ticket or credit voucher:
(1) The date lock is requested;
(2) The time lock is requested;
(3) The reason for the request;
(4) The issuance date of the ticket or credit
				voucher;
(5) The issuance time of
				the ticket or credit voucher;
(6)
				The ticket or credit voucher number;
(7) The amount of the ticket or credit
				voucher;
(8) The location from
				where the ticket or credit voucher was issued;
(9) The patron name;
(10) The patron signature;
(11) The name of the employee preparing the
				form;
(12) The signature of the
				employee preparing the form;
(13)
				An indication that the lock has been approved or rejected;
(14) The name of the Supervisor of Mutuels
				approving the lock; and
(15) The
				date lock approved or rejected by the Racing Commission; and
ii. To unlock a ticket or credit
				voucher:
(1) The date unlock is
				requested;
(2) The time unlock is
				requested;
(3) The reason for the
				request, such as ticket or credit voucher found;
(4) The patron name;
(5) The patron signature;
(6) The name of the employee preparing the
				form;
(7) The signature of the
				employee preparing the form;
(8)
				The name of the Supervisor of Mutuels approving the unlock; and
(9) The date unlock approved.
3. To request that a
				ticket or credit voucher be locked, a simulcast manager or supervisor shall
				complete the lock section of the form required in (e)1 and 2i above, and e-mail
				or fax the completed form to the Supervisor of Mutuels located at the hub
				facility. The Supervisor of Mutuels will review the form and notify the casino
				licensee that the request has been approved or denied. The simulcast supervisor
				or simulcast manager shall note the decision of the Supervisor of Mutuels on
				the form and record the Supervisor of Mutuels' name, and the date of the
				decision, on the form. If the Supervisor of Mutuels approves the request, the
				Supervisor of Mutuels will instruct the hub to lock the ticket or credit
				voucher.
4. To request that a
				ticket or credit voucher be unlocked, a simulcast manager or supervisor shall
				complete the form required in (e)1 and 2ii above, and e-mail or fax the
				completed form to the Supervisor of Mutuels located at the hub facility. As
				required by the Racing Commission, the request to unlock a ticket or credit
				voucher must be accompanied by either an Uncontested Pari-Mutuel Ticket or
				Credit Voucher Certification Form if the patron information is the same in the
				lock and unlock sections of the request, or a Contested Pari-Mutuel Ticket or
				Credit Voucher Certification Form if the patron information is different in the
				lock and unlock sections of the form. The Supervisor of Mutuels will notify the
				casino licensee that the ticket or credit voucher has been unlocked and that
				the request has been approved. The simulcast manager or supervisor shall record
				the Supervisor of Mutuels' name and date of notification on the form.
5. All completed request forms and
				Uncontested Pari-Mutuel Ticket or Credit Voucher Certification Forms or
				Contested Pari-Mutuel Ticket or Credit Voucher Certification Forms shall be
				retained by the casino licensee for a period of one year from the date of the
				initial request.