Ohio Administrative Code › Title 4901:2 - Motor Carriers › Chapter 4901:2-19 - Common Carriers Engaged in the Transportation of Household Goods › Section 4901:2-19-08 - Estimates by the carrier

Current through all regulations passed and filed through July 1, 2024
(A) Except as otherwise provided for in
			 paragraphs (E), (F), and (G) of this rule, all estimates shall be in writing,
			 either on a hard copy or an electronic version, in plain and understandable
			 English.
(B) Estimates may be
			 offered on a nonbinding, binding, or guaranteed-not-to-exceed basis.
(C) No provision contained in any tariff
			 filed by the carrier or on the bill of lading accompanying a shipment of
			 household goods 
								is considered binding upon the consumer unless it
			 is also disclosed to the consumer in the estimate for such shipment.
(D)
								
								Estimates include the following:
(1) The name, address and certificate number
			 of the carrier that is to perform the transportation service.
(2) The name and signature of the person
			 preparing the estimate and the date on which the estimate is made.
(3) The type of estimate being provided:
			 nonbinding, binding, or guaranteed-not-to-exceed.
(4) The name and address of the
			 consumer.
(5) A description of the
			 shipment and any charges to be assessed for the shipment.
(6) A description of all services to be
			 provided and all charges to be assessed for those services.
(7) The origin and the destination of the
			 proposed shipment; if the estimate is made based upon the miles between the
			 origin and the destination, the mileage must be listed.
(8) The estimated total weight of the
			 shipment if the carrier's rate is based on the weight of the
			 shipment.
(9) All costs related to
			 storage time, if applicable.
(10)
			 The planned pickup and delivery dates for the shipment; in the event that the
			 pickup and delivery dates have not been determined by the consumer, the
			 estimate must indicate "telephone notification" in the space provided for the
			 pickup and delivery dates.
(11) The
			 carrier's choice of reimbursement option(s) for the consumer as required in
			 rule 4901:2-19-06 of the
			 Administrative Code.
(12) If the
			 carrier chooses the right to repair any damaged goods in lieu of reimbursement,
			 a statement explaining this right.
(13) If the consumer and the carrier agree to
			 a deductible amount against any reimbursement for lost or damaged goods, a
			 statement identifying the amount of the deductible and a place for the consumer
			 to initial the agreement to signify that the consumer elects such
			 limitation.
(14) The total
			 estimated cost for the shipment.
(15) A statement of the specific methods of
			 payment that the carrier will accept on delivery.
(16) The following statement regarding
			 consumers' rights and responsibilities in Ohio:
"You have a minimum of sixty days from the date of the move to
				file a claim for any damaged or missing goods. The carrier must acknowledge
				receipt of your claim within fifteen days after receiving it and must respond
				to you within thirty days. If your complaint is not resolved after you have
				called the carrier, you may contact the public utilities commission of Ohio
				(PUCO) for assistance at 1-800-686-7826 (toll free) from eight a.m. to five
				p.m. weekdays, or at
http://www.puco.ohio.gov
Hearing or
				speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay
				service)."
(17) A signature
			 line for the consumer to sign to accept the estimate. The signature line must
			 include the date on which the estimate was accepted. The following statement
			 must be entered in boldface type or contrasting color above the signature line:
"I accept the above estimate by ____(carrier). I understand
				that by accepting this estimate, I am entering into a contract with____
				(carrier) to perform the work described in the estimate."