New Jersey Administrative Code › Title 17 - TREASURY - GENERAL › Chapter 20 - RULES OF THE LOTTERY COMMISSION › Subchapter 12 - COURIER SERVICES › Section 17:20-12.17 - Delivery, retention, and storage of tickets by courier service

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Tickets are
				bearer instruments and ownership is not established until the back of the
				ticket is physically signed by the courier customer. A printed name shall not
				be considered to be the courier customer's signature, as required for prize
				redemption by this subsection. If a winning ticket prize is under $ 600.00, the
				printed courier customer name on the back of the ticket shall suffice as a
				signed ticket as long as the courier customer who purchased the ticket
				authorizes it in writing according to the courier customer terms and
				conditions.
(b) A courier service
				shall employ method(s) for secure delivery of winning tickets to the correct
				courier customer. A courier service shall propose secure methods(s) and
				timeframe(s) for delivering tickets to courier customers during the application
				process. Any such methods shall be verifiable; that is, proof that the correct
				ticket(s) are delivered to the correct courier customer. See N.J.A.C.
				17:20-12.4(a)14. Approved methods of delivery cannot be changed except as
				specifically approved, in writing, by the Director.
(c) A courier service shall store each
				physical ticket purchased and retained on behalf of a courier customer in New
				Jersey, in a secure safe or vault with a minimum fire rating of Class 150-1
				Hour issued by Underwriter Laboratories Inc., or such equivalent rating
				approved by the Director. The premises housing such safe or vault shall be
				protected by a burglar and fire alarm system with 24-hour central station
				monitoring. Additionally, the safe or vault shall be subject to access control
				rules implemented by the courier service and be continuously monitored and
				recorded by security cameras 24 hours a day, seven days per week. All
				recordings must be securely stored for a minimum of 30 days. The courier
				service shall fully describe its access control rules in its
				application.
(d) A courier service
				shall maintain a secure database of all stored tickets, linking each ticket to
				the courier customer who purchased it.
(e) A courier service is wholly responsible
				to its customers for lost, damaged, destroyed, stolen, or missing tickets,
				notwithstanding the degree of care that they may have exercised with regard to
				the tickets.
(f) A courier service
				is responsible to its customers for the foreseeable consequences of the loss of
				tickets, or for other breaches of these rules or game rules.
(g) In the event that a courier service is
				unable deliver a winning ticket to a courier customer using the information
				provided during the account sign-up, the courier service shall make all
				reasonable attempts to locate the courier customer prior to the expiration of
				the prize. If after all reasonable attempts fail, and the ticket expires, the
				courier service shall retain all evidence of its attempts to make contact with
				the courier customer. Should the courier customer contact the courier service
				after the ticket is expired, it is the responsibility of the courier service to
				explain what steps were taken to find the customer prior to the expiration of
				the ticket.
(h) As tickets are held
				in trust, and not owned by the courier service, under no circumstance shall a
				winning ticket for a prize of $ 600.00 or more that is about to expire be
				redeemed by anyone except the courier customer who purchased the
				ticket.
(i) The Division shall bear
				no responsibility or liability for locating courier customers having winning
				ticket(s) who have not been found by the courier service.
(j) The Division shall bear no responsibility
				or liability to a courier customer when a winning ticket expires.
(k) A courier service shall retain all
				non-winning tickets and winning tickets redeemed by the courier service until
				at least 90 days have passed from the expiration of the applicable period in
				which a prize claim may be made validly to the Division in regard to such
				ticket.
(l) A courier service shall
				report to the Division within two hours of discovery regarding any theft from,
				or unauthorized entry upon, its premises, including whether any tickets or
				property appear to be missing at the time, and shall supplement such report
				regarding any missing tickets or property immediately upon obtaining additional
				information thereon.