New Mexico Administrative Code › Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES › Chapter 11 - TELECOMMUNICATIONS › Part 27 - REPORTING REQUIREMENTS FOR ELIGIBLE TELECOMMUNICATIONS CARRIERS › Section 17.11.27.8 - REPORTING REQUIREMENTS

Current through Register Vol. 35, No. 13, July 16, 2024
On or before August 10, 2008, and on or before August 10 of
				  each year thereafter, each carrier designated by the commission as an ETC shall
				  submit a written report to the commission containing the information and
				  certifications set forth in this rule.
A. Supporting affidavit: each report shall be
				submitted with an affidavit by a person or officer of the carrier with personal
				knowledge of the contents of the report declaring that the contents of the
				report are correct.
B. Contents of
				report: each report shall contain the following certifications and information.
(1) Each ETC receiving federal high-cost USF
				support shall (i) certify that it will use the federal high-cost USF support
				only for the provision, maintenance and upgrading of facilities and services
				for which such support is intended; and (ii) for January 1 through December 31
				of the previous year, provide a factual presentation of the expenses and
				investments made with federal high-cost USF support and a narrative description
				of how the funds were spent. The factual presentation may consist of either
				cost documentation submitted by the carrier to the national exchange carrier
				association in its role as a contractor for the universal service
				administrative company for purposes of receiving federal high-cost support, or
				data that identifies total high-cost USF support received, network
				infrastructure maintenance and support costs, and capitalized costs. The
				narrative description shall consist of a service quality improvement plan for
				the current year and a progress report on the carrier's plan for January 1
				through December 31 of the previous year. The report, which may include maps,
				shall demonstrate how the support was used during the previous year to improve
				coverage, service quality or capacity throughout the service area for which the
				carrier is designated as an ETC, how the carrier will use the support to
				improve coverage, service quality or capacity throughout the service area in
				the current year, and an explanation regarding any network improvement targets
				that have not been completed.
(2)
				Each ETC receiving SRUSF support shall (i) certify that it will use the SRUSF
				support in a manner consistent with the New Mexico rural telecommunications
				act, the federal telecommunications act and the commission's rules and orders;
				and (ii) for January 1 through December 31 of the previous year, describe how
				the SRUSF support (excluding SRUSF support received in connection with revenue
				neutral recovery for access charge reductions implemented pursuant to law) was
				used to preserve and advance universal service.
(3) A certification that the ETC is in
				compliance with the requirements of the federal communications commission's
				Outage Report Regarding Disruptions to Communications,
				47
				C.F.R.63.100, and that it has provided the
				commission with a copy of any such outage reports for January 1 through
				December 31 of the previous year and the number filed in that period.
(4) Information on the number of requests to
				the ETC for USF supported services from potential customers within the ETC's
				service area that were unfilled for the previous year, together with a detailed
				explanation of how the ETC attempted to provide service to those potential
				customers.
(5) A certification that
				the ETC continues to provide its customers with the toll-free number for the
				commission's consumer relations division and to advise its customers that they
				may contact the commission if they are unable to resolve service or billing
				problems with the carrier.
(6)
				Information on the number of customer complaints reported to the commission
				relating to USF supported services per 1000 handsets or lines for January 1
				through December 31 of the previous year. Each complaint shall be identified in
				one of the following categories:
(a)
				out-of-service/trouble,
(b)
				billing,
(c) installation or
(d) other. The carrier shall
				provide a description of its efforts to resolve the complaints.
(7) A certification that the ETC
				is in compliance with applicable service quality standards and customer
				protection rules, including the CTIA consumer code for wireless
				service.
(8) A certification that
				the ETC is in compliance with its plan for emergency situations, including
				procedures for loss of a switch, maintaining sufficient reserve power, and
				minimizing service interruptions.
(9) A certification that the ETC advertises
				or publicizes the availability of and charges for USF supported services,
				lifeline/linkup services and tribal lifeline/linkup services using media of
				general distribution, including advertisements or publications reasonably
				calculated to reach those likely to qualify, and information on the number and
				location of such advertisements or publications for January 1 through December
				31 of the previous year.
(10) Each
				competitive ETC must certify that it is offering a local usage plan comparable
				to the plan offered by the incumbent carrier in the relevant service
				area.