New Mexico Administrative Code › Title 15 - GAMBLING AND LIQUOR CONTROL › Chapter 11 - ALCOHOLIC BEVERAGES LICENSING › Part 31 - ALCOHOL SERVER TRAINING - CERTIFICATION › Section 15.11.31.10 - ADMINISTRATION OF CERTIFIED SERVER TRAINING PROGRAM

Current through Register Vol. 35, No. 13, July 16, 2024
A.
Providers' responsibility in
				administering a certified program:
It is the responsibility of providers
				to ensure that they and any instructors employed by them are teaching a
				certified program.
B.
Course
				materials:
Providers shall ensure that each student is provided complete
				course materials at the beginning of each certified program. Providers who
				administer an on-line program shall ensure that each student either has
				electronic access to course materials or is able to print out course materials
				for quick reference after satisfactory completion of the program. All course
				materials shall be presented by instructors in a manner that does not indicate
				which material is selected for the proctored test.
C.
Prior approval required:
Providers must obtain prior approval from the director before changing the
				required content of a certified program.
D.
Proctored tests:
Proctored
				tests must be administered in person immediately after completion of a
				classroom program. Students may not have access to course materials during
				administration of the proctored test. Exam questions must be rotated on a
				regular basis to ensure exam validity and security. Providers may allow an
				applicant who fails the test to re-take it at another time in the presence of
				an instructor. Proctored tests must be graded by a certified instructor and
				cannot be graded by a student.
E.
On-line tests:
On-line tests must be available to be administered
				immediately after students complete the course or complete a particular module
				of the course. Exam questions must be rotated on a regular basis to ensure exam
				validity and security. Students may not have access to course materials during
				administration of the on-line test. Providers administering on-line tests shall
				provide the necessary security measures to the satisfaction of the director to
				combat the potential for cheating. Examples of security measures include, but
				are not limited to, shuffling exam questions each time a new exam begins,
				prohibit students from stopping and resuming the exam session, implement a
				reasonable time limit on the exam, present security questions at random
				throughout the exam. The results of the on-line test must be given to the
				student after completion of the on-line test, and providers shall provide a
				score report indicating wrong answers by referencing course content
				section.
F.
ADA
				compliance:
Providers and instructors are required to comply with the
				Americans with Disabilities Act (ADA) and ensure that students with
				disabilities are provided with reasonable accomodation for instructional and
				learning purposes to the extent required by law.
G.
Administration of on-line
				programs:
Providers who administer an on-line program without the
				presence of a live instructor must ensure the following:
(1)a secure login process is in place to
				confirm the identity of the person taking the course;
(2)students may not be allowed to
				fast-forward through the instruction portion of the course;
(3)students must have adequate access to a
				help desk or customer service to resolve technical problems without delaying
				the flow of instruction, as well as access to a person who can answer
				substantive questions that may arise in the course of the training within 72
				hours of the student asking the question;
(4)no advertisements appear during course
				instruction; and
(5)students either
				have electronic access to course materials or are able to print out course
				materials for quick reference after satisfactory completion of the on-line
				program as required by these rules.