reglab/statecodes huggingface dataset:
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 9 - Records, Reports, and Filing Requirements › Section 165:65-9-2 - Interruptions of service

Current through Vol. 41, No. 20, July 1, 2024
Each utility shall make reasonable efforts to avoid
				  interruption of service. When an interruption occurs service shall be
				  re-established as soon as possible.
(1) Each utility shall keep a record of
				interruptions of service on its primary distribution system, including a
				statement of the time, duration and cause of each such interruption. The record
				shall be available to the Commission or its representative on request.
(2) The log for each unattended
				substation shall show interruptions that require attention to restore service
				with the estimated time and duration of interruption.
(3) Any planned interruption shall be made at
				a time that will not cause unreasonable inconvenience to consumers and shall be
				preceded by at least a two (2) day notice to consumers affected.
(4) The utility is required to report cyber
				security or infrastructure security events that affect customers immediately to
				the PUD Director or designee.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 9 - Records, Reports, and Filing Requirements › Section 165:65-9-4 - Records of service complaints; investigation

Current through Vol. 41, No. 20, July 1, 2024
(a) Each utility shall make a full and prompt
				investigation of every complaint made to it by a consumer, either directly or
				through the Commission. It shall keep a record of all such complaints received,
				which record shall show the name and address of the complainant, the date and
				character of the complaint, and the adjustment or disposal made thereof. This
				record shall be open at all times for inspection by the Commission or its
				representatives.
(b) In the event
				of a dispute between the consumer and the utility respecting the accuracy of a
				metering device, the utility shall make such investigation as shall be required
				by the particular case, and report the result thereof to the consumer. In the
				event that the complaint is not reconciled, the utility or the consumer may
				make application to the Commission for review of the complaint.
(c) When a utility has been notified that a
				complaint regarding meter accuracy has been referred to the Commission, the
				questioned meter set assembly shall not be changed in any manner without prior
				authorization of the Commission. Violation of this provision will be considered
				as substantiation of the complainant's contentions.
(d) Whenever a special meter reading is
				required following a complaint by a consumer the utility shall not make a
				charge for the special meter reading whether or not its tariff authorizes a
				charge for a special meter reading.
(e) The utility shall provide each consumer a
				local telephone number and mailing address where either oral or written
				complaints may be received by the utility. If the utility utilizes an
				electronic notification any such address (es) shall also be provided to all
				consumers of the utility.
Amended at 16 Ok Reg
				  2380, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 9 - Records, Reports, and Filing Requirements › Section 165:65-9-5 - Record of meter and meter test

Current through Vol. 41, No. 20, July 1, 2024
(a) Whenever any service meter is tested, the
				original tests records shall be preserved, including the information necessary
				for identifying the meter, the reason for making the test, the reading of the
				meter, the reason for making test, the reading of the meter before and after
				the test, together with all data taken at the time of the test in sufficiently
				complete form as to permit the convenient checking of the method employed and
				the calculations. On removal from service, only the record of the latest test
				need be preserved.
(b) A record
				shall be made for each meter owned or used by any utility, showing the date of
				acquisition, a record of the use, repairs, and the most recent test to which it
				has been subjected, and its present location. The record shall be retained
				until six (6) months after the meter is permanently retired from
				service.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 9 - Records, Reports, and Filing Requirements › Section 165:65-9-6 - Record of accidents [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Revoked at 16 Ok Reg
				  2380, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 9 - Records, Reports, and Filing Requirements › Section 165:65-9-7 - Filing of rate schedules, contracts, agreements, and rules

Current through Vol. 41, No. 20, July 1, 2024
(a) It shall be
				unlawful for a utility to furnish, charge for, or receive payment for water
				service except strictly in accordance with a tariff or rate schedule on file
				with and approved by the Commission.
(b) No tariff or rate schedule shall be
				added, deleted, changed, closed or discontinued after the effective date of the
				rules in this Chapter except pursuant to order of the Commission upon
				application of the utility and after notice and hearing.
(c) A utility shall not demand or accept
				payment for service of any kind of a sum greater or less than specified in an
				approved tariff.
(d) A special
				contract or agreement other than a filed tariff under which water service is
				furnished to one or more consumers shall be deemed a tariff for purposes of
				this Section. From and after the effective date of the rules in this Chapter,
				no service shall be furnished pursuant to such a contract that has not been
				filed with and approved by the Commission. Any special contract for water
				service made after the effective date of the rules in this Chapter shall not
				become effective except after approval by order of the Commission.
(e) The utility shall maintain and furnish to
				a member of the public on request:
(1) A copy
				of every tariff and rate schedule under which water service is being furnished
				to consumers within the area serviced by that local office or agent.
(2) A copy of the approved Water Service
				Utilities rules.
(3) A copy of this
				Chapter, and all amendments thereto.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 9 - Records, Reports, and Filing Requirements › Section 165:65-9-8 - Filing of maps

Current through Vol. 41, No. 20, July 1, 2024
Each utility shall provide upon request within ten (10)
				  business days to the Commission suitable, detailed maps, a size and media as
				  agreed by the utility and the PUD Director, of its general system and shall
				  maintain suitable, detailed maps of its entire system, which shall be made
				  available to the Commission on request. The general system maps may be provided
				  by sections or counties where necessary to meet size requirements. Such maps
				  shall be brought up to date annually, not later than ninety (90) calendar days
				  after the end of the utility's fiscal year.
Amended at 16 Ok Reg
				  2380, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 9 - Records, Reports, and Filing Requirements › Section 165:65-9-9 - Cost of services, material, or facilities for other types of business or subsidiaries

Current through Vol. 41, No. 20, July 1, 2024
(a) When
				a utility is engaged in any type of non-utility business or operations, through
				subsidiaries or otherwise, or in any business not considered in the ratemaking
				process, and personnel, material, equipment, or any facility of the utility is
				supplied for the operation of such other type of business or subsidiary, the
				utility shall keep an accurate account or allocation of all of the cost of
				personnel, services, material, equipment, or any facility between utility and
				non-utility operations. There shall be a written accounting thereof between
				utility and non-utility operations on a monthly basis. This accounting will
				clearly delineate company's utility and non-utility expenses and revenues for
				the purposes of accurate ratemaking.
(b) The cost of keeping the records and any
				other expense caused by furnishing such services, materials, or facilities
				shall be charged to the recipient thereof. "All of the cost" in this Section
				shall mean actual cost plus any direct or indirect charges related to the cost
				of services, materials, or facilities calculated on the same basis used in
				allocating direct and indirect charges to the utility operations.
(c) Records of and reports on services,
				materials, or facilities to other types of business or subsidiaries referred to
				in this Section shall be available to PUD or its representatives.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 9 - Records, Reports, and Filing Requirements › Section 165:65-9-10 - Accounting

Current through Vol. 41, No. 20, July 1, 2024
(a) The "Uniform
				System of Accounts" applicable to water utilities published by the National
				Association of Regulatory Utility Commissioners (NARUC) or other uniform system
				acceptable to the PUD shall be adopted by a utility.
(b) All water utilities that have multi-state
				operations shall maintain records in such detail that the costs of property
				located and business done in the State of Oklahoma in accordance with
				geographic boundaries can be accurately and readily ascertained.
(c) No change in or departure from the system
				used by the utility will be permitted except upon order of the Commission after
				notice and hearing.
(d) Every water
				utility shall file with the PUD an annual report on a form furnished by the
				PUD, the amount of property, revenues, expenses, taxes, depreciation, etc.,
				utilized in or incurred from the furnishing of utility service in the State of
				Oklahoma. Any cost allocations necessary in developing results of operations
				for the State of Oklahoma separately shall be accomplished on a basis
				acceptable to the PUD. The annual report form may be changed by the PUD
				Director or designee upon notice being given by posting on the Commission's
				website the proposed changes, provided such changes must be posted no later
				than December 31 of the year for which the proposed changes are to be
				effective.
(e) The results of
				operations reported by each water utility in its annual report to the PUD shall
				be reconciled with the results of operations shown on its books, records, and
				in its other reports to the Commission.
(f) Each utility shall report to the PUD at
				the end of the utility's fiscal year, on summary sheets furnished or approved
				by the PUD, the book value of its utility plant. These reports and annual
				reports required by (d) of this Section shall be delivered to the PUD not later
				than one-hundred twenty (120) calendar days after the end of the fiscal year,
				provided that the PUD may grant an extension for good cause shown.
(g) Each utility shall make special reports
				at such time and in such form as the PUD may from time to time require.
Amended at 16 Ok Reg
				  2380, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 9 - Records, Reports, and Filing Requirements › Section 165:65-9-11 - Relief from rate increase requirements

Current through Vol. 41, No. 20, July 1, 2024
(a) Water utilities, having less than
				$400,000 in annual gross revenue within the state, shall not be subject to the
				requirements of OAC
				165:70-7-4 rate regulation as
				prescribed in Chapter 70, the general rate regulation requirements, unless a
				water utility proposes an increase in rates and charges which exceeds a fifteen
				percent (15%) annual increase in revenue, based on the previous twelve (12)
				months gross revenue generated by the existing water usage rates.
(b) A water utility may not submit more than
				two (2) consecutive annual submissions using the provisions of this Subchapter,
				nor may a water utility submit more than three (3) submissions within the most
				recent five (5) year period using the procedures set forth in this Subchapter.
(c) Each water utility desiring to
				increase its water rates pursuant to this section shall provide notice to its
				water customers in no less than two (2) billing cycles with the second notice
				being given at least sixty (60) calendar days before the effective date of the
				proposed rate increase. Notice shall be made by regular mail or personal
				service and be included with each customer's regular bill. Notice to the water
				utility's customers shall include the following:
(1) Existing rate and proposed rate;
(2) Average dollar increase per
				customer per rate class;
(3)
				Percentage of total company regulated revenues increase; and
(4) The procedure necessary for a customer to
				petition the Commission to examine and determine the reasonableness of the
				proposed rate increase, pursuant to Section (h) of this Subchapter.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 9 - Records, Reports, and Filing Requirements › Section 165:65-9-12 - Utility acknowledgement of customer complaint inquiries

Current through Vol. 41, No. 20, July 1, 2024
If PUD contacts a utility concerning a customer complaint,
				  the utility shall respond to PUD within the following time periods:
(1) Inquiries regarding disconnection,
				suspension, or termination of service shall be acknowledged by the utility
				within one (1) business day of receipt of inquiry from PUD.
(2) Inquiries other than for disconnection,
				suspension, or termination of service shall be acknowledged by the utility
				within three (3) business days of receipt of inquiry from PUD.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 1 - DEPOSITS AND BILLING › Section 165:65-11-1 - Information on bills

Current through Vol. 41, No. 20, July 1, 2024
The utility shall bill each consumer as promptly as
					 possible following the reading of his meter. The consumers shall receive their
					 bills by mail, or by electronic notification to consumers who make an
					 affirmative election to receive electronic notification of such information. In
					 no event shall there be a charge for providing a bill through the United States
					 Mail or though different means. The bill shall show:
(1) The reading of the meter at the end of
				  the period for which the bill is rendered.
(2) The date on which the meter was read.
(3) The number and kind of units
				  metered.
(4) The applicable rate
				  schedule or identification of the applicable rate schedule. If the actual rates
				  are not shown, the bill shall carry a statement to the effect that the
				  applicable rate schedule will be furnished on request.
(5) The total amount due for water used. In
				  the case of prepayment meters, the amount of money collected shall be shown.
(6) The date by which the consumer
				  must pay the bill in order to avoid addition of a penalty.
(7) The total amount due after addition of
				  any penalty for nonpayment within a designated period. The terms "gross bill"
				  and "net bill" or other similar terms implying the granting of a discount for
				  prompt payment shall not be used where a penalty is added for nonpayment within
				  a designated period.
(8) A distinct
				  marking to identify an estimated bill.
(9) Any conversions from meter reading units
				  to billing units, or any calculations to determine billing units from recording
				  or other devices, or any other factors used in determining the bill.
(10) The name and toll-free telephone number
				  of the Commission's CSD, to which the end-user may direct complaints and
				  questions regarding utility services.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 1 - DEPOSITS AND BILLING › Section 165:65-11-2 - Penalty or charge for late payment of bills

Current through Vol. 41, No. 20, July 1, 2024
(a) A utility may make a penalty charge in an
				  amount not to exceed one and one-half (1 1/2%) for delay in receipt of payment
				  by the utility past the due date of the bill, unless otherwise ordered by the
				  Commission. The due date shall be stated on the face of the bill and shall not
				  be earlier than ten (10) days after the bill was mailed, except that for
				  residential consumers, it shall not be earlier than twenty (20) days after the
				  bill is mailed or hand delivered.
(b) A utility shall clearly state upon the
				  face of its bills the amount of late payment penalty, and the date on or before
				  which payment must be received in order to avoid paying the late payment
				  penalty. In its billing, the utility shall not use the term "prompt payment
				  discount" or other words of similar import that suggest the consumer will
				  receive a discount or reduction of charges for water service for payment prior
				  to a certain date. The late payment penalty may be applied to any unpaid
				  balance due at each monthly billing period.
Amended at 16 Ok Reg
					 2380, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 1 - DEPOSITS AND BILLING › Section 165:65-11-3 - Deposits and interest

Current through Vol. 41, No. 20, July 1, 2024
(a) Each
				  utility shall prepare and submit a plan containing criteria for deposits to the
				  Commission for approval. The plan shall include criteria for residential and
				  nonresidential consumers with residential being defined in each utility's
				  tariff.
(1) The residential plan shall
				  conform to all subsections of this Section.
(2) The nonresidential plan shall conform to
				  all subsections of this Section except (b), (c), (d), and (j).
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:65-11-10 - Disconnection of service by a consumer

Current through Vol. 41, No. 20, July 1, 2024
A consumer may be required to give up to five (5) business
					 days written notice, excluding legal holidays, Saturdays and Sundays, of
					 intention to have service disconnected or to have the account closed and shall
					 be responsible for all charges for service until the expiration thereof. This
					 5-day written notice provision may be waived by the utility. Such disconnection
					 or closing of the account does not relieve the consumer of obligations incurred
					 prior to disconnection. At the time the consumer requests disconnection or
					 closing of the account, the utility will advise the consumer of any
					 reconnection and service fees, if any reconnection and or service fee applies
					 pursuant to the utility's approved tariffs.
Amended at 12 Ok Reg
					 2167, eff 7-1-95; Amended at 20 Ok Reg 2322, eff
					 7-15-03
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:65-11-12 - Insufficient reasons for disconnection of service [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 12 Ok Reg
					 2167, eff 7-1-95; Amended at 16 Ok Reg 2380, eff 7-1-99; Revoked at 20 Ok Reg
					 2322, eff 7-15-03
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:65-11-14 - Commission notification procedure for elderly and/or consumers with disabilities

Current through Vol. 41, No. 20, July 1, 2024
(a) At
				  any time prior to disconnection of service, the notification procedure shall be
				  available to those elderly and/or consumers with disabilities who have notified
				  the utility in writing that they wish to be included in the following
				  notification procedure:
(1) For those who
				  have registered with the utility as elderly and/or consumer with disabilities,
				  the utility shall delay disconnection of service to the elderly and/or
				  consumers with disabilities for five (5) additional business days upon request
				  of the Commission's CSD.
(2)
				  Elderly and/or consumers with disabilities are those consumers who have
				  notified the utility in writing that they:
(A) Have a permanent impairment which
				  substantially limits the disabled consumer's ability to pay for utility
				  service; or
(B) Are sixty-five (65)
				  years of age or older.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:65-11-15 - Delays to disconnection of residential service

Current through Vol. 41, No. 20, July 1, 2024
(a)
Limitations on
				  disconnection.
After notice and hearing, the Commission may issue an
				  order that may include limitations on disconnection of residential utility
				  service.
(b)
Temporary ban on
				  disconnections.
The Commission shall have the authority to order a
				  temporary ban on any or all disconnections during periods of extremely severe
				  weather or when circumstances exist such that disconnection could create a
				  situation dangerous to the life or health of consumers or to
				  property.
(c)
Severe
				  weather.
(1) If the NWS issues a local
				  forecast predicting the temperature will drop below 32 degrees Fahrenheit for
				  any time period during the following twenty-four (24) hours, the utility shall
				  suspend its disconnection of service if the water service is used for heating
				  purposes. The utility must obtain the most recent local forecast for the
				  customer's location from the NWS reports between the hours of 6:00 a.m. and
				  8:00 a.m. on the morning of the day that the customer's shut-off is scheduled.
				  If the NWS issues an updated forecast on the day of disconnection, then such
				  updated forecast shall be used in place of the earlier obtained forecast.
(2) If the NWS issues a local
				  forecast predicting the temperature will be 101 degrees Fahrenheit heat index
				  or higher on the day of disconnection, or if the actual heat index is 101
				  degrees Fahrenheit or higher, the utility shall suspend its disconnection of
				  service activity if the service is used for cooling purposes. The utility must
				  obtain the most recent local forecast for the customer's location from the NWS
				  reports between the hours of 6:00 a.m. and 8:00 a.m. on the morning of the day
				  that the customer's shut-off is scheduled. If the NWS issues an updated
				  forecast on the day of disconnection, then such updated forecast shall be used
				  in place of the earlier obtained forecast.
(3) Nothing in this Section shall prohibit a
				  utility from establishing a higher temperature threshold for residential
				  heating purposes below which it will not discontinue utility service or from
				  establishing a lower temperature threshold for residential cooling purposes
				  above which it will not discontinue utility service. The utility may continue
				  to disconnect utility service for unauthorized use of the utility's measuring
				  equipment or tampering with pipes, meters, or any other utility equipment or
				  obtaining service without contract.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:65-11-16 - Reconnection of service

Current through Vol. 41, No. 20, July 1, 2024
(a) A
				  utility shall reconnect service upon the consumer's request as soon as the
				  reason for disconnection of service has been eliminated. The utility shall give
				  precedence to reconnection of service when disconnection was the fault of the
				  utility; the utility shall reconnect service in the normal course of its
				  reconnection workload, as soon as possible but no later than twenty-four (24)
				  hours, after the consumer eliminates the reason for disconnection and requests
				  reconnection, when disconnection of service was the fault of the consumer. If
				  the reason for disconnection is unauthorized use of water accomplished through
				  bypassing the utility's measuring equipment or tampering with the pipes,
				  meters, or other utility equipment, the utility may, prior to reconnecting
				  service, require a reasonable payment for estimated service rendered or may
				  refuse to reconnect service until ordered by the Commission. A utility may
				  require payment of a reconnection charge when disconnection of service was the
				  fault of the consumer, if such a charge is provided in the utility's
				  tariffs.
(b) When the disconnection
				  of service was for nonpayment of service, and disconnection took place on a
				  Friday morning, service shall be restored as soon as possible, but no later
				  than twenty-four (24) hours from when the consumer eliminates the reason for
				  disconnection and requests reconnection, subject to an intervening Act of
				  God.
(c) Once the customer has
				  remedied the disconnection problem, the company shall provide a written
				  statement to the customer of the recommended procedures the customer should
				  undertake to insure the customer has safe and reliable water.
(d) Reconnection or continuance of service
				  under this Section shall not in any way relieve the consumer of the consumer's
				  liability incurred for utility service.
Added at 12 Ok Reg
					 2167, eff 7-1-95; Amended at 16 Ok Reg 2380, eff 7-1-99; Amended at 20 Ok Reg
					 2322, eff 7-15-03
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:65-11-17 - Mediation

Current through Vol. 41, No. 20, July 1, 2024
(a) Whenever there
				  is a dispute between the utility and the consumer as to the following, the
				  matter may be brought by either party to the Commission's CSD:
(1) The existence of elderly or handicapped
				  status.
(2) The question of
				  financial assistance or guarantee of payment by a federal, state or local
				  social service agency.
(3) The
				  provisions of a deferred payment agreement.
(4) The terms and conditions of payment of
				  any part of a bill as rendered.
(5)
				  The proper interpretation of this Chapter.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:65-11-18 - Commission review

Current through Vol. 41, No. 20, July 1, 2024
The utility's disconnect notice, service violation
					 disconnection notice, and any notice or form used by the utility to comply with
					 the requirements of this Subchapter shall be submitted to the Commission for
					 approval. Upon approval, the forms or notice shall become a part of the
					 utility's approved tariff.
Added at 12 Ok Reg
					 2167, eff 7-1-95; Amended at 20 Ok Reg 2322, eff
					 7-15-03
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:65-11-19 - Utilities encouraged to keep current lists of utility assistance programs

Current through Vol. 41, No. 20, July 1, 2024
(a)
Compilation.
The utilities are strongly encouraged to compile a
				  list with the names, addresses, and phone numbers of known payment assistance
				  programs, including information regarding any bilingual services offered, that
				  are applicable to each service area within the utility's areas of operation.
				  The list should include but is not limited to: local, state, federal, and
				  tribal water assistance programs. The list should also include public/private
				  charitable organizations offering or known to offer water payment assistance,
				  which have given prior consent to their inclusion on this list. The utilities
				  are encouraged to use due diligence in compiling and updating this information,
				  with updates to occur on an annual basis. However, the Commission encourages
				  the addition of new assistance programs to the list, as the information becomes
				  available.
(b)
Availability.
The utility shall give a copy of this list to any
				  consumer who asks for such assistance.
(c)
Liability.
The offer of any
				  such list under this Section is meant as an informative resource only, in order
				  for the utility to better assist its consumers. Failure of the consumer to gain
				  funding in full or in part, from any of the proffered resources under this
				  Section shall not result in any liability to the utility.
Added at 20 Ok Reg
					 2322, eff 7-15-03
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 5 - CHARACTER OF SERVICE › Section 165:65-11-20 - Temporary service

Current through Vol. 41, No. 20, July 1, 2024
A consumer requiring temporary service shall pay the
					 regular rates applicable to the class or classes of service rendered for all.
					 In addition, the consumer shall pay the installation and removal cost, less
					 salvage value, of facilities installed by the utility to furnish temporary
					 service to the consumer. The utility may require a deposit of such cost in
					 advance.
Amended at 16 Ok Reg
					 2380, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 5 - CHARACTER OF SERVICE › Section 165:65-11-21 - Service to mobile or modular homes and parks

Current through Vol. 41, No. 20, July 1, 2024
(a) No utility shall be required to furnish
				  water service to a mobile home park until the utility has been furnished, at no
				  cost to the utility, the necessary easements. Such easements may terminate when
				  the property ceases to be used as a mobile home park if the utility no longer
				  needs the easement to maintain service to other consumers adjacent to or beyond
				  the park.
(b) A mobile home shall
				  be served by an individual meter under the same terms as a single residence.
				  Service to mobile home parks existing on or before the effective date of this
				  Chapter may continue to be provided with a single or multiple meter.
(c) Mobile home parks shall be served under
				  the same terms and conditions as residential subdivisions.
(d) Where mobile or modular homes or parks
				  are being served in any manner other than provided in this Section upon the
				  effective date of the rules in this Chapter, the utility shall immediately take
				  whatever steps are necessary to comply with this Chapter.
Amended at 16 Ok Reg
					 2380, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 5 - CHARACTER OF SERVICE › Section 165:65-11-22 - Change in character of service

Current through Vol. 41, No. 20, July 1, 2024
(a) Each utility shall, upon request, give
				  its consumers such information and assistance as is reasonable in order that
				  consumers may secure safe and efficient service.
(b) No change in the characteristics of the
				  water service that may impair the safeand efficient utilization of the water
				  shall be made.
(c) In order to
				  protect itself against serious and unnecessary waste or misuse of water, the
				  utility may meter any flat rate service connection and apply the regularly
				  established meter rates where the consumer continues to waste or misuse water
				  two (2) business days after the utility has notified him in writing to
				  discontinue such practice.
(d) The
				  utility may require water saving devices to be installed on air conditioning
				  and refrigeration devices of over three (3) tons.
(e) If a change in service to a consumer is
				  required for the convenience or benefit of the utility, the utility shall pay
				  such part of the cost of changing the consumer's equipment as determined by
				  mutual agreement, or by the Commission in the absence of such an agreement,
				  including the cost of making the necessary change in consumer piping.
Amended at 16 Ok Reg
					 2380, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 13 - Promotional Policies and Practices › Section 165:65-13-1 - Provisions governing promotional policies and practices [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Revoked at 16 Ok Reg
				  2380, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 13 - Promotional Policies and Practices › Section 165:65-13-2 - Promotional practices prohibited

Current through Vol. 41, No. 20, July 1, 2024
The following practices, whether or not commonly considered
				  promotional practices, are specifically prohibited:
(1) The furnishing of utility service, or the
				furnishing or installation of wiring, piping, appliances or equipment to any
				person at no cost, or at less than cost; or the furnishing of repair,
				modification, or maintenance of appliances, equipment, wiring, or piping to any
				person at no cost or at less than cost; except in accordance with the terms and
				conditions of service on file with an approved by the Commission and this
				Chapter governing the furnishing of utility service.
(2) The guarantee of a maximum cost of
				utility service to any person or for any premises or installation.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 13 - Promotional Policies and Practices › Section 165:65-13-3 - Promotional practices permitted

Current through Vol. 41, No. 20, July 1, 2024
The following practices, whether or not commonly considered
				  as promotional practices, are specifically permitted:
(1) Providing emergency service, inspection
				and adjustment of appliances, and repair and maintenance or similar benefits or
				services all in accordance with the terms and conditions of service on file
				with and approved by the Commission and in accordance with the Chapters of the
				Commission governing such services.
(2) The installation of all pipes, lines,
				service, and equipment appropriate to provide adequate utility service to the
				consumer at the point of delivery.
(3) Providing exhibitions, demonstrations,
				instruction, tests or experiments to schools, fairs, communities, religious,
				and charitable functions.
(4)
				Normal sales and consumer relations activities, including:
(A) Contacting customers and potential
				customers.
(B) Advice and
				consultation with customers.
(C)
				Investigation and correction of complaints, and efforts to improve
				service.
(D) Collection of
				accounts.
(E) Securing compliance
				with terms and conditions of service.
(F) Technical, informational, and educational
				assistance (not otherwise prohibited by this Chapter) to customers on the use
				of energy, the planning or design of utility service to be offered, or the use
				of maintenance of appliances or equipment.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 13 - Promotional Policies and Practices › Section 165:65-13-4 - Advertising expenditures prohibited

Current through Vol. 41, No. 20, July 1, 2024
(a) Expenditures for advertising in support
				of or in opposition to governmental action of any kind; or in support of or in
				opposition to the selection or appointment of any person to a position in
				government is specifically prohibited.
(b) For the purposes of this Subchapter,
				advertising shall include display, classified, and any other advertising in
				printed publications, broadcast advertising by radio or television, outdoor
				advertising, direct mail advertising, bill inserts, and personal contact or
				solicitation of conversion from one form of energy to another.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 13 - Promotional Policies and Practices › Section 165:65-13-5 - Advertising expenditures permitted

Current through Vol. 41, No. 20, July 1, 2024
The following expenditures for advertising shall be permitted
				  without limitation as to amount:
(1)
				Consumer advertising, which is advertising designed primarily to inform the
				consumer of available rates for utility service, benefits for prompt payment,
				deposit and billing practices, safety inspection and meter reading practices,
				and similar terms and conditions of service to consumers; procedures to be
				followed in emergencies, proper use of equipment and appliances, safety
				precautions, and similar matters of benefit to customers; and other services
				and benefits available to the consumer in connection with utility service;
				provided that advertising designed to attract new customers, or to encourage
				greater consumption, or to encourage the use of one form of energy in
				preference to another, which advertising is prohibited by OAC
				165:65-13-4
				shall not be permitted by this Section.
(2) Conservation advertising, which is
				advertising designed primarily to inform the consumer of means whereby energy
				may be conserved and energy consumption reduced, and urging the adoption of
				those means by consumers.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 13 - Promotional Policies and Practices › Section 165:65-13-6 - Contributions

Current through Vol. 41, No. 20, July 1, 2024
(a) All gifts,
				donations, and contributions made by the regulated utility shall be treated as
				"below the line" expenses and excluded from operating expenses allowable for
				rate making purposes; including, but not limited to the following:
(1) Contributions to charitable, religious,
				or educational institutions or associations.
(2) Contributions to civic, community,
				social, or public welfare organizations or associations.
(3) Payments to cities or towns in excess of
				franchise taxes or charges that the regulated utility is obligated to pay
				pursuant to an enforceable written contract or franchise.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 13 - Promotional Policies and Practices › Section 165:65-13-7 - Submission of promotional practices

Current through Vol. 41, No. 20, July 1, 2024
The utility shall submit an annual submission of current
				  promotional practices by May 1, and as programs are updated, to PUD. The report
				  shall include a list and description of all promotional practices and
				  activities. Although submission by the utility shall not assume approval by
				  PUD, it will allow PUD and the utility to review and dialogue as to the
				  appropriateness of the promotional practices, whether or not the expenses
				  should be recovered through rates, and ensure that the promotional practices
				  are provided on a nondiscriminatory basis.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 13 - Promotional Policies and Practices › Section 165:65-13-8 - Exceptions; prior conditions and rules

Current through Vol. 41, No. 20, July 1, 2024
(a) This Subchapter shall not apply to
				affiliated or subsidiary corporations except where a regulated utility, for its
				own purposes and benefit, undertakes to perform any act through an affiliated
				or subsidiary which would violate the provisions of this Subchapter if
				performed by the utility itself, the act will be deemed the act of the
				regulated utility.
(b) This
				subchapter shall supersede all previous orders and Chapters by the Commission
				to the extent in conflict herewith and shall supersede all promotional
				practices on file with and approved by the Commission to the extent in conflict
				herewith; except that this Subchapter shall not amend or supersede the terms
				and conditions of service of any utility on file with and approved by the
				Commission or prior rules of the Commission relating to terms and conditions of
				service except as to provisions thereof relating to promotional
				practices.
(c) For good cause
				shown, the Commission may grant an exception to this Subchapter upon
				application of the utility or an interested party and after notice and
				hearing.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 70 - Minimum Standard Filing Requirements in Support of a Request by a Public Utility Doing Business in Oklahoma for a Proposed General Rate Change › Subchapter 1 - General Provisions › Section 165:70-1-1 - Purpose

Current through Vol. 41, No. 20, July 1, 2024
The purpose of this Chapter is to define the specific
				  financial and statistical information required to be filed and made available
				  with a request by a utility as defined herein (See "Utilities",
				  165:70-1-2 ) with
				  regard to an application for a general rate change. This Chapter is not
				  intended to establish any new ratemaking principles or to modify any provision
				  of the existing laws of the State of Oklahoma. It is intended to define the
				  information required to be filed and made available in connection with a
				  proposed general rate change in order to facilitate an investigation of and
				  hearing on such rates. This Chapter does not preclude the filing or provision
				  of any additional data, information, or calculations not herein specified. This
				  Chapter is not applicable to proceedings relative to the establishment or
				  continuation of the fuel adjustment clause.
Amended at 11 Ok Reg
				  3753, eff 7-11-94
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 70 - Minimum Standard Filing Requirements in Support of a Request by a Public Utility Doing Business in Oklahoma for a Proposed General Rate Change › Subchapter 1 - General Provisions › Section 165:70-1-3 - Applicability of rules

Current through Vol. 41, No. 20, July 1, 2024
(a) This
				Chapter shall apply to all electric, gas, telephone, and water utilities and
				rural electric cooperatives under the jurisdiction of the Commission. This
				Chapter is applicable to all filings made after the effective date of this
				Chapter, except as otherwise provided in this Chapter. This Chapter is not
				intended to prohibit a utility from providing additional schedules, exhibits
				and other documents which may be material to the rate proceeding nor is it
				intended to prohibit the Commission from considering such additional schedules,
				exhibits, or other materials relevant in making its determination. A waiver of
				compliance regarding any requirements of this Chapter must be obtained as
				outlined in
				165:70-3-6.
(b) Applications by utilities to reduce rates
				shall be exempt from the requirements of this Chapter, provided that a utility
				seeking to reduce rates shall provide adequate documentation to justify the
				reduction requested.
Amended at 11 Ok Reg
				  3753, eff 7-11-94
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 70 - Minimum Standard Filing Requirements in Support of a Request by a Public Utility Doing Business in Oklahoma for a Proposed General Rate Change › Subchapter 1 - General Provisions › Section 165:70-1-4 - Classifications of utilities

Current through Vol. 41, No. 20, July 1, 2024
(a)
Class divisions.
All utilities shall be divided into classes as
				prescribed in this Section. These classes conform to the Federal Energy
				Regulatory Commission (FERC), National Association of Regulatory Utility
				Commissioners (NARUC), and Federal Communication Commission (FCC)
				classifications, except for rural electric distribution cooperative
				classifications, which are provided by Title 17, Section
				158.27:
(1) Gas and Electric Companies:
(A) Class A - $2,500,000 or more annual gross
				operating revenue
(B) Class B -
				$1,000,000 or more but less than $2,500,000 annual gross operating
				revenue
(C) Class C - $150,000 or
				more but less than $1,000,000 annual gross operating revenue
(D) Class D - Less than $150,000 annual gross
				operating revenue
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 70 - Minimum Standard Filing Requirements in Support of a Request by a Public Utility Doing Business in Oklahoma for a Proposed General Rate Change › Subchapter 1 - General Provisions › Section 165:70-1-5 - 180-day review requirement

Current through Vol. 41, No. 20, July 1, 2024
(a) When any utility as defined in this
				Chapter shall file with the Commission a request for a review of its rates and
				charges, such request shall be given immediate attention.
(b) Unless otherwise allowed by law, the
				following requirements shall apply:
(1) The
				Commission shall complete any examination of such application within one
				hundred twenty (120) days from the date such application is filed.
(2) Public hearings on such application shall
				commence within thirty (30) days of the end of the Commission's examination of
				such application and in no event shall the conclusion of the Commission's
				examination of the application and the hearing conducted by the Commission
				exceed one hundred eighty (180) days from the date the application was
				filed.
(3) If the Commission's
				review of the application has not been completed and an order issued within one
				hundred eighty (180) days from the date of filing of the application, some or
				all of the request for change in the rates, charges and regulations made in
				such application shall be immediately placed into effect and collected through
				new tariffs on an interim basis at the discretion of the applicant
				utility.
(4) Should the Commission
				determine upon the completion of its examination and public hearings that a
				refund regarding the amount of interim relief is appropriate and necessary, the
				Commission shall order such refund, including reasonable interest at the
				one-year U.S. Treasury bill rate accruing on that portion of the rate increase
				to be refunded, for a period not to exceed ninety (90) days from the effective
				date of the rate increase which is being refunded.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 70 - Minimum Standard Filing Requirements in Support of a Request by a Public Utility Doing Business in Oklahoma for a Proposed General Rate Change › Subchapter 1 - General Provisions › Section 165:70-1-6 - Controversy over the rules of this Chapter

Current through Vol. 41, No. 20, July 1, 2024
Whenever a controversy exists in connection with the
				  interpretation of this Chapter and the applicability of the requirements set
				  forth herein, or any right or duty imposed thereby, the Commission, upon
				  application of any interested party and after notice and hearing, will enter
				  such order thereon as it may deem appropriate.
Added at 15 Ok Reg 3143,
				  eff 7-15-98