Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 23 - Service Requirements › Section 165:35-23-8 - Request for service

Current through Vol. 41, No. 20, July 1, 2024
Every electric utility shall initiate service to each
				  qualified applicant for service within its service area in accordance with this
				  Section.
(1) Applications for new
				electric service under 500 kVA of connected demand not requiring line
				extensions or construction of new facilities shall be filled by the end of the
				fifth (5 th) business day after the applicant has
				met the credit requirements and complied with all applicable state and
				municipal regulations. This requirement must be met at least ninety-five
				percent (95%) of the time, weather permitting, and after the customer's
				location is ready for service.
(2)
				Applications for new or upgraded electric service under 500 kVA of connected
				demand requiring construction of new facilities shall be filled by the end of
				the ninetieth (90 th) business day, or within a time
				period agreed to by the customer and the electric utility, after the applicant
				has met the credit requirements, has made satisfactory payment arrangements for
				construction charges, and has complied with all applicable state and municipal
				regulations. This requirement must be met at least ninety-five percent (95%) of
				the time, weather permitting, and after the customer's location is ready for
				service.
(3) Applications for new
				or upgraded industrial electrical service over 500 kVA of connected demand
				requiring construction shall be completed within 180 calendar days, or within a
				time period agreed to by the customer and the electric utility, if the
				applicant has met the credit requirements, has made satisfactory payment
				arrangements for construction charges, and has complied with all applicable
				state and municipal regulations. This requirement must be met ninety-five
				percent (95%) of the time, weather permitting, and after the customer's
				location is ready for service.
(4)
				For customers with less than 500 kVA of connected demand, if facilities must be
				constructed, then the electric utility shall contact the customer within ten
				(10) business days of receipt of the application. The electric utility shall
				provide a cost estimate and estimated completion date within sixty (60)
				calendar days of receipt of the application and all necessary information being
				provided by the customer.
(5) For
				customers with over 500 kVA of connected demand, if facilities must be
				constructed, then the electric utility shall contact and meet with the customer
				within ten (10) business days of receipt of the application. The utility shall
				include customer representatives in the planning for the construction and
				assessment of the work during the actual construction, unless the customer
				affirmatively indicates no desire to be so involved. The electric utility shall
				provide a cost estimate and estimated completion date within ninety (90)
				calendar days of receipt of the application and all necessary information being
				provided by the customer.
(6)
				Unless the delay is beyond the reasonable control of the electric utility,
				where no construction is required for requests from customers with under 500
				kVA of connected demand, a delay of more than ten (10) business days and where
				construction is required for requests from customers under and over 500 kVA of
				connected demand a delay of more than 180 calendar days, shall constitute
				failure to serve unless the customer and electric utility have otherwise agreed
				in writing, to a longer term.
Added at 21 Ok Reg 2091,
				  eff 7-1-04