reglab/statecodes huggingface dataset:
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 7 - Directories, Telephone Numbers, and Customer-Provided Equipment › Section 165:55-7-3 - Trouble caused by customer-provided equipment (CPE) or inside wiring

Current through Vol. 41, No. 20, July 1, 2024
The customer will be liable for charges incurred as a result
				  of a premises visit by the telecommunications service provider for a trouble
				  report caused by nonregulated customer provided equipment or inside wiring. The
				  customer shall be advised of the potential for charges prior to the premises
				  visit if the customer reports the trouble. If the telecommunications service
				  provider finds the trouble through routine checks of its system, the customer
				  will be notified of the charges before any work is done by the
				  telecommunications service provider. The customer shall not be charged for a
				  premises visit if the customer reports the trouble before the visit and is not
				  advised before the visit of the potential for charges relating to the proposed
				  visit by the telecommunications service provider.
Amended at 13 Ok Reg
				  2437, eff 7-1-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 7 - Directories, Telephone Numbers, and Customer-Provided Equipment › Section 165:55-7-4 - Availability of rules and tariffs

Current through Vol. 41, No. 20, July 1, 2024
A telecommunications service provider shall maintain and make
				  available for public inspection a copy of this Chapter and a printed copy of
				  its tariffs. Conspicuous signs shall be posted at its office(s) in the State of
				  Oklahoma indicating that this tariff information is available for public
				  inspection. Further, information will be maintained and made available to the
				  public upon request indicating the websites at which the TSP's posted Terms of
				  Service are available. Any telecommunications service provider that does not
				  maintain an office in the State of Oklahoma shall, upon request by an end-user,
				  provide a copy of this Chapter, or any relevant portion thereof, and the
				  requested printed tariff(s) to such end-user, free of charge.
Amended at 13 Ok Reg
				  2437, eff 7-1-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:55-9-1 - Billing period

Current through Vol. 41, No. 20, July 1, 2024
(a) All TSPs and
				  IXCs shall comply with the Truth-in-Billing Rules
				  47 C.F.R. §
											64.2401.
(b) All end-users who are residential
				  customers as of July 1, 2012, shall receive their bills via the United States
				  Mail, unless the end-user opts to receive a bill through different means, such
				  as electronically, via the internet. Residential customers who begin service
				  with a provider after July 1, 2012, may be provided an electronic bill unless
				  the end-user opts to receive a bill through the United States Mail. All
				  end-users who are business customers may be provided an electronic bill unless
				  the end-user business customer opts to receive the bill through the United
				  States Mail. In no event shall there be a charge for providing a bill through
				  the United States Mail. Whatever the method of delivery, bills shall comply
				  with OAC 165:55-9-2.
Amended at 13 Ok Reg
					 2437, eff 7-1-96; Amended at 16 Ok Reg 2261, eff 7-1-99; Amended at 18 Ok Reg
					 2415, eff 7-1-01; Amended at 29 Ok Reg 1549, eff
					 7-12-12
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:55-9-2 - Content of bills

Current through Vol. 41, No. 20, July 1, 2024
(a)
				  Telecommunications service provider's and IXC's bills should comply with the
				  Federal Truth-in-Billing standard.
				  47 C.F.R. §
											64.2401.
(b)
Disclosure of inquiry
				  contacts.
(1) Telecommunications
				  service providers and IXCs shall prominently display on each bill, a toll-free
				  number or numbers by which end-users may inquire or dispute any charges on the
				  bill. Where the end-user does not receive a paper copy of his or her telephone
				  bill, but instead accesses that bill only by e-mail or internet, the
				  telecommunications service provider and IXC may comply with this requirement by
				  providing the disclosure information on the bill, an e-mail, or web site
				  address. Each telecommunications service provider and IXC must make a business
				  address available upon request from an end-user.
(2) A telecommunications service provider and
				  IXC may list a toll-free number for itself, a clearinghouse, or other third
				  party, provided such party possesses sufficient information to answer questions
				  concerning the end-user's account and is fully authorized to resolve the
				  end-user's complaints on the service provider's behalf.
(3) A telecommunications service provider and
				  IXC shall also provide a phone number for CSD.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:55-9-2.1 - Bills rendered by a billing agent

Current through Vol. 41, No. 20, July 1, 2024
(a) A telecommunications service provider or
				  an IXC shall not act as a billing agent for an IXC, reseller or another
				  telecommunications service provider, unless the telecommunications service
				  provider or IXC fully discloses on the bill the toll-free number of the
				  certificated entity for whom the bill is being rendered or, if the billing
				  agent has been given authority to make adjustments to the customer's bill, its
				  toll-free number.
(b) A
				  telecommunications service provider or IXC shall not utilize the services of a
				  billing agent unless the telecommunications service provider or IXC requires
				  that the billing agent follow the procedures set forth in in this
				  Subchapter.
Added at 15 Ok Reg
					 3054, eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:55-9-3 - Due date and penalty

Current through Vol. 41, No. 20, July 1, 2024
Unless otherwise authorized by the Commission, bills shall
					 be payable immediately upon receipt and past due fifteen (15) days after the
					 date of the telecommunications service provider mailing or after any deferred
					 payment date previously established either by oral or written agreement between
					 an end-user and the telecommunications service provider. The date after which
					 the bill is past due shall be stated on the bill. If the bill is not paid when
					 past due, the telecommunications service provider may apply late payment
					 charges of 1.5% unless otherwise approved on any unpaid balance for regulated
					 telecommunications services as provided in its filed, approved tariffs. Payment
					 shall not be considered late if it is received by the due date at an authorized
					 office.
Amended at 13 Ok Reg
					 2437, eff 7-1-96; Amended at 18 Ok Reg 2415, eff 7-1-01; Amended at 20 Ok Reg
					 2301, eff 7-15-03; Amended at 21 Ok Reg 2101, eff
					 7-1-04
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:55-9-4 - Request for payments other than normal billings

Current through Vol. 41, No. 20, July 1, 2024
The telecommunications service provider shall issue a bill
					 for any additional charges other than those charges normally billed on the
					 regular billing cycle. The telecommunications service provider shall not issue
					 a notice of disconnection prior to five days after providing notice/issuance of
					 a bill for additional charges. Additional billings could include but are not
					 limited to:
(1) New or additional
				  deposits.
(2) High toll
				  charges.
(3) Other advance
				  payments.
Amended at 13 Ok Reg
					 2437, eff 7-1-96; Amended at 16 Ok Reg 2261, eff 7-1-99; Amended at 29 Ok Reg
					 1549, eff 7-12-12
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:55-9-5 - Billing disputes

Current through Vol. 41, No. 20, July 1, 2024
(a) In
				  the event of a dispute between an end-user and a telecommunications service
				  provider, the telecommunications service provider shall make such investigation
				  as is required by the particular case, and report the results thereof to the
				  end-user. A TSP shall not make any attempt to collect disputed amounts or
				  disconnect service over the disputed portion of a bill for sixty (60) calendar
				  days from the date the dispute is received.
(b) In the event the dispute is not resolved,
				  the telecommunications service provider shall inform the end-user that the
				  end-user may utilize the complaint procedures of CSD. The information to be
				  provided to consumers shall be:
(1) The
				  street address of CSD, which is Oklahoma Corporation Commission, Consumer
				  Services Division, 2101 N. Lincoln Blvd. Suite 580, Oklahoma City, OK
				  73105.
(2) The mailing address of
				  the Consumer Services Division, which is P.O. Box 52000, Oklahoma City, OK
				  73152-2000.
(3) The telephone
				  numbers of the Consumer Services Division, which are (405) 521-2331 and (800)
				  522-8154.
(4) The hours of
				  operation of the Consumer Services Division, which are 8:00 a.m. to 4:30 p.m.
				  Monday through Friday, excluding State holidays.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:55-9-6 - Refunds for service interruptions

Current through Vol. 41, No. 20, July 1, 2024
Whenever service to any customer is inoperative, other than
					 by reason of negligence, or willful act of the customer, or causes beyond the
					 control of the telecommunications service provider, and remains inoperative for
					 more than twenty-four (24) consecutive hours after being reported by the
					 customer or having been found to be interrupted by the telecommunications
					 service provider, the telecommunications service provider shall refund upon
					 request of the customer the prorated part of that month's local exchange
					 service charges and any regulated equipment charges for the period of days
					 during which the telephone service was not provided. The refund may be
					 accomplished by an identified credit, on the next bill for telephone service.
					 The maximum credit during a single billing period shall not exceed the amount
					 of local exchange service charges. There shall be no diminution of allowed
					 message units where billing is on a message unit basis or for toll charges. The
					 telecommunications service provider shall have no other liability for service
					 interruptions.
Amended at 13 Ok Reg
					 2437, eff 7-1-96; Amended at 16 Ok Reg 2261, eff
					 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:55-9-8 - Customer preferences

Current through Vol. 41, No. 20, July 1, 2024
The terms and conditions of Subchapter 9 may be changed,
					 modified, revised, supplemented or deleted upon written agreement between a
					 business end-user and the telecommunications service provider or IXC. This
					 Section shall not apply to residential end-users.
Added at 18 Ok Reg
					 2415, eff 7-1-01; Amended at 26 Ok Reg 1127, eff 7-1-09; Amended at 29 Ok Reg
					 1549, eff 7-12-12
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 3 - CREDIT REQUIREMENTS › Section 165:55-9-10 - Establishment of credit for residential applicants and customers

Current through Vol. 41, No. 20, July 1, 2024
(a) Each
				  telecommunications service provider may require a residential applicant for
				  service to satisfactorily establish credit, but such establishment of credit
				  shall not relieve the end-user from complying with the telecommunications
				  service provider's policy(ies) regarding the prompt payment of bills.
(b) For purposes of this Section, "applicant"
				  is to be defined as a person who applies for service for the first time or
				  reapplies at a new or existing location after a previous discontinuance of
				  service; "customer" is defined as someone who is currently receiving
				  service.
(c) Subject to this
				  Chapter, a residential applicant shall not be required to pay a deposit:
(1) If it can be verified that the
				  residential applicant has been an end-user of any telecommunications service
				  provider in the State of Oklahoma for the same type of service within the last
				  two years and is not currently delinquent in payment of any such
				  telecommunications service provider account provided however, a
				  telecommunications service provider may elect to require a deposit if, during
				  the last twelve (12) consecutive months, the residential applicant:
(1) was delinquent in the payment of a
				  telecommunications service provider account on more than two (2) occasions;
(2) presented a dishonored check
				  for payment of a telecommunications service account; or,
(3) had service disconnected due to
				  nonpayment of a telecommunications service account.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 3 - CREDIT REQUIREMENTS › Section 165:55-9-11 - Establishment of credit for business service

Current through Vol. 41, No. 20, July 1, 2024
In the case of business service, if the credit of an
					 applicant for telecommunications service has not been established to the
					 satisfaction of the telecommunications service provider, the applicant may be
					 required to make a deposit.
Amended at 13 Ok Reg
					 2437, eff 7-1-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 3 - CREDIT REQUIREMENTS › Section 165:55-9-12 - New or additional collateral from existing customers [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Revoked at 10 Ok Reg
					 2649, eff 6-25-93
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 3 - CREDIT REQUIREMENTS › Section 165:55-9-13 - Reestablishment of credit

Current through Vol. 41, No. 20, July 1, 2024
Any applicant who previously has been an end-user of a
					 telecommunications service provider and whose service has been suspended or
					 disconnected for nonpayment of bills shall be required, before service is
					 rendered by that TSP, to pay all amounts due the telecommunications service
					 provider for regulated telecommunications services or execute a deferred
					 payment agreement, if offered, in accordance with OAC
					 165:55-11-3(d),
					 and reestablish credit as provided in OAC
					 165:55-9-10
					 through OAC
					 165:55-9-14
					 or apply for a less than basic local exchange service, if offered in an
					 approved tariff.
Amended at 10 Ok Reg
					 2649, eff 6-25-93; Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 16 Ok Reg
					 2261, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 3 - CREDIT REQUIREMENTS › Section 165:55-9-14 - Deposits and interest

Current through Vol. 41, No. 20, July 1, 2024
(a) Each
				  telecommunications service provider shall prepare and submit a plan containing
				  the criteria for deposits to the Commission for approval. The plan shall
				  include criteria for residential and nonresidential consumers with residential
				  being defined in each telecommunications service provider's tariffs.
(1) The residential plan shall conform to all
				  subsections of this Section.
(2)
				  The nonresidential plan shall conform to all subsections of this Section except
				  for (b), (c), (d), and e(1) .
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 3 - CREDIT REQUIREMENTS › Section 165:55-9-15 - Records of deposits [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Revoked at 10 Ok Reg
					 2649, eff 6-25-93
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 9 - Customer Billing and Deposits › Part 3 - CREDIT REQUIREMENTS › Section 165:55-9-16 - Refund of deposits [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Revoked at 10 Ok Reg
					 2649, eff 6-25-93
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 1 - NOTICE REQUIREMENTS › Section 165:55-11-1 - Denial or termination of service without notice

Current through Vol. 41, No. 20, July 1, 2024
A telecommunications service provider may refuse service or
					 terminate existing service to an end-user without notice for tampering with the
					 telecommunications service provider's equipment, or misuse or abuse thereof in
					 order to avoid payment of lawful charges or use thereof in such manner as to
					 create danger to life or property of the telecommunications service provider or
					 other end-users.
Amended at 13 Ok Reg
					 2437, eff 7-1-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 1 - NOTICE REQUIREMENTS › Section 165:55-11-2 - Denial or termination of service after notice

Current through Vol. 41, No. 20, July 1, 2024
(a) A telecommunications service provider may
				  refuse service or terminate existing service to an end-user pursuant to the
				  suspension and disconnect procedure provided in Part 3 of this Subchapter for
				  any of the following reasons:
(1) Nonpayment
				  of a bill for regulated telecommunications services within the period
				  prescribed by this Chapter.
(2)
				  Failure to make a security deposit as set forth in this Chapter.
(3) Violation of or noncompliance with any
				  provision of law, or of this Chapter, or of the tariffs or terms and conditions
				  of service of the telecommunications service provider filed with and approved
				  by the Commission.
(4) Refusal to
				  permit the telecommunications service provider reasonable access to its
				  telecommunications facilities for recovery, maintenance, and inspection
				  thereof.
(5) Interconnection of a
				  device, line, or channel to telecommunications service provider facilities or
				  equipment contrary to the telecommunications service provider's terms and
				  conditions of service on file with and approved by the Commission.
(6) Use of telephone service in such manner
				  as to interfere with reasonable service to other end-users.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 1 - NOTICE REQUIREMENTS › Section 165:55-11-3 - Responsibility for accounts

Current through Vol. 41, No. 20, July 1, 2024
(a) A
				  telecommunications service provider shall not be required to provide service to
				  an applicant or end-user who has not paid for prior telephone service rendered
				  by a telecommunications service provider in the same or different location, and
				  furnished to the same person or legal entity.
(b) A telecommunications service provider
				  shall not be required to furnish or continue furnishing service when applied
				  for in the name of another person or legal entity, or a fictitious name or
				  other member of the same household, for the purpose of avoiding payment of an
				  unpaid obligation for telephone service previously furnished.
(c) Customers shall not be held responsible
				  for the nonpayment of another customer's bill unless the customer superseded
				  the service or was a co-applicant or guarantor for the service or shared the
				  service of the nonpaid account.
(d)
				  The telecommunications service provider shall be required to extend a payment
				  arrangement to an applicant for a prior bill, unless the applicant has not
				  fulfilled prior payment arrangements within the past twelve (12)
				  months.
Amended at 12 Ok Reg
					 2143, eff 7-1-95; Amended at 13 Ok Reg 2437, eff
					 7-1-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 1 - NOTICE REQUIREMENTS › Section 165:55-11-4 - Insufficient reasons for denial or suspension or disconnection of service

Current through Vol. 41, No. 20, July 1, 2024
(a) A
				  telecommunications service provider may not refuse service or suspend existing
				  service or disconnect existing service by reason of nonpayment for telephone
				  service by a previous occupant at the premises for which service is sought, or
				  by reason of nonpayment of any amount back-billed due to misapplication of
				  rates provided the applicant enters into a deferred payment plan. The
				  telecommunications service provider shall not disconnect or suspend service
				  without issuing a bill to the end-user for the amount due to the
				  telecommunications service provider in accordance with OAC
				  165:55-9-4.
(b) Residential service cannot be suspended
				  or disconnected for failure to pay a bill for a business service.
(c) Business service cannot be suspended or
				  disconnected for failure to pay a bill for a residential service.
(d) Service may not be withheld from an
				  end-user whose name was fraudulently used to obtain service at another location
				  without the end-user's permission or knowledge.
(e) The telecommunications service provider
				  shall not deny service to an end-user for nonpayment of an amount past due for
				  more than three (3) years, if the company cannot substantiate the charges with
				  a copy of the end-user's bill.
(f)
				  Service shall not be suspended or discontinued to a current end-user in good
				  standing who accepts an additional household member owing a previous bill to
				  the telecommunications service provider, unless that additional household
				  member is listed on the lease arrangements or another utility service as a
				  responsible party, or unless the household member shared service with the
				  end-user at a different or same location.
(g) No telecommunications service provider
				  shall provide billing and collection for any provider of intrastate
				  telecommunications services who does not have proper authority to operate in
				  the State of Oklahoma.
(h) Local
				  exchange service shall not be denied or terminated for nonpayment of
				  not-regulated services or disputed charges in accordance with OAC
				  165:55-9-5, OAC
				  165:55-11-6, or
				  OAC
				  165:55-19-3.
Amended at 12 Ok Reg
					 2143, eff 7-1-95; Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 16 Ok Reg
					 2261, eff 7-1-99; Amended at 18 Ok Reg 2415, eff 7-1-01; Amended at 29 Ok Reg
					 1549, eff 7-12-12
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 1 - NOTICE REQUIREMENTS › Section 165:55-11-5 - Suspended accounts

Current through Vol. 41, No. 20, July 1, 2024
A telecommunications service provider may require each
					 end-user whose service has been suspended for nonpayment of bills, to pay all
					 amounts due the telecommunications service provider for regulated services or
					 execute a deferred payment agreement, if offered, in accordance with OAC
					 165:55-11-3(d),
					 before service is restored.
Amended at 12 Ok Reg
					 2143, eff 7-1-95; Amended at 13 Ok Reg 2437, eff
					 7-1-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 1 - NOTICE REQUIREMENTS › Section 165:55-11-6 - Service disputes

Current through Vol. 41, No. 20, July 1, 2024
(a) In
				  case of controversy arising out of the refusal of a telecommunications service
				  provider to extend service or out of its efforts to disconnect existing
				  service, either party or the Commission staff may make application to the
				  Commission for relief pursuant to OAC
				  165:55-1-7,
				  OAC
				  165:55-1-10.
				  If there is an unresolved dispute pending with the Commission concerning a bill
				  and the end-user pays the undisputed portion of that bill, disconnection
				  procedures shall be held in abeyance until the dispute is resolved.
(b) If service is denied or terminated
				  pursuant to this Subchapter, the telecommunications service provider shall
				  advise the end-user of end-user's right to contact CSD and shall provide the
				  end-user with CSD's address and the telephone number.
(c) The telecommunications service provider
				  or the end-user may seek assistance from the Commission to review records of
				  the telecommunications service provider and the end-user concerning the
				  end-user's complaint.
(d) After the
				  Commission has notified the telecommunications service provider of a complaint
				  or inquiry from the end-user regarding the end-user's account, the
				  telecommunications service provider shall coordinate communication with the
				  Commission Staff regarding the complaint. The Commission Staff shall be the
				  intermediary between the telecommunications service provider and the end-user
				  until the resolution of the problem has been completed.
Amended at 12 Ok Reg
					 2143, eff 7-1-95; Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 16 Ok Reg
					 2261, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 1 - NOTICE REQUIREMENTS › Section 165:55-11-7 - Written correspondence

Current through Vol. 41, No. 20, July 1, 2024
(a)
				  Any written correspondence or notices to the end-user by the telecommunications
				  service provider or IXC relating to billing disputes or complaints, which are
				  not otherwise provided for in this Chapter, shall meet the following criteria:
(1) The correspondence shall be sent to the
				  end-user via the method of delivery chosen by the end-user as provided for in
				  OAC
				  165:55-9-1 or as
				  otherwise agreed by the end-user and telecommunications service provider. This
				  would include paper, electronic, or other delivery methods.
(2) The correspondence shall clearly state
				  that it is from the telecommunications service provider or IXC.
(3) The correspondence shall clearly state
				  any applicable deadlines within which the end-user must take the appropriate
				  action.
(4) The correspondence
				  shall clearly state that if the end-user is unable to resolve any disputes with
				  the telecommunications service provider or IXC regarding the subject of the
				  correspondence, the end-user may contact CSD at the address and telephone
				  numbers stated on the correspondence.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 1 - NOTICE REQUIREMENTS › Section 165:55-11-8 - Notice of suspension of service [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 16 Ok Reg
					 2261, eff 7-1-99; Revoked at 18 Ok Reg 2415, eff
					 7-1-01
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 3 - SUSPENSION AND DISCONNECTION PROCEDURES › Section 165:55-11-10 - Suspension or disconnection for nonpayment or failure to make security deposit

Current through Vol. 41, No. 20, July 1, 2024
(a) When service to
				  an end-user is to be disconnected for nonpayment of a bill for telephone
				  service after service has been suspended or failure to make a security deposit
				  after a reasonable time, the TSP shall give at least ten (10) days from the
				  date of notice to the end-user of the TSP's intent to discontinue service. Said
				  notice shall be given by the TSP as follows:
(1) mailed or delivered to the end-user's
				  billing address;
(2) electronically
				  via the internet to the electronic mail address provided by the end-user;
				  or
(3) telephonically to the
				  end-user's assigned telephone number or other number provided by the
				  end-user;
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 3 - SUSPENSION AND DISCONNECTION PROCEDURES › Section 165:55-11-11 - Suspension or disconnection for reasons other than nonpayment

Current through Vol. 41, No. 20, July 1, 2024
(a) Unless
				  otherwise provided in this Chapter, service to an end-user may be suspended or
				  disconnected only upon order of the Commission, upon application and after
				  notice and hearing. Prior to the merit hearing, the Commission may order
				  suspension or disconnection of service for good cause with or without notice to
				  the end-user.
(b) End-users that
				  communicate with the TSP's employee(s) in any manner that is reasonably
				  expected to frighten, abuse, torment, or harass such employee(s) or engage in
				  actions reasonably construed as threat(s) against the TSP's physical assets are
				  subject to immediate disconnection, without notice. A TSP that disconnects an
				  end-user's service under this section will:
(1) provide written or verbal notice to CSD
				  of the disconnect action prior to the actual disconnect;
(2) within three (3) business days of the
				  actual disconnect, provide a written description of the circumstances leading
				  to the disconnect action; and
(3)
				  give the customer written notice, which will include an address and telephone
				  number, for CSD.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 3 - SUSPENSION AND DISCONNECTION PROCEDURES › Section 165:55-11-12 - Notice of Disconnection and Notice of Suspension

Current through Vol. 41, No. 20, July 1, 2024
(a) A notice of disconnection or suspension
				  shall contain the following information:
(1)
				  The words "NOTICE OF DISCONNECTION" or "NOTICE OF SUSPENSION" or words with the
				  same meaning, in print type larger than the print type of the notice
				  text.
(2) The name and address and
				  the telephone number of the end-user.
(3) A statement of the reason for the
				  proposed disconnection or suspension of service.
(4) The date on or after which service will
				  be disconnected or suspended unless appropriate action is taken.
(5) The telephone number in bold print of the
				  telecommunications service provider where the end-user may make an
				  inquiry.
(6) The approved charges
				  and procedure for reconnection or approved charges and procedure to avoid
				  suspension.
(7) A statement that
				  the end-user must contact the telecommunications service provider regarding the
				  disconnection or suspension, prior to contacting CSD.
(8) The address and telephone number of CSD,
				  in print size which is smaller than the print size used for the
				  telecommunications service provider's telephone number.
(9) The services that are being disconnected
				  or suspended, whether local and/or toll, and if the service to be disconnected
				  or suspended is local service, a statement that the end-user must also contact
				  their IXC if such end-user wishes to terminate such service in order to avoid
				  incurring additional charges for such service.
(10) Notice of suspension of service relating
				  to past-due amounts shall inform the end-user that the total amount due may
				  include charges for non-deniable and/or not regulated services which would not
				  cause interruption of local service. The notice must indicate a toll-free
				  telephone number of a service center where questions can be referred and
				  payment arrangements made.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 3 - SUSPENSION AND DISCONNECTION PROCEDURES › Section 165:55-11-12.1 - Emergency service following suspension

Current through Vol. 41, No. 20, July 1, 2024
Regardless of the reason for suspension of service, if the
					 end-user is served by a central office capable of providing emergency service
					 following suspension, the telecommunications service provider shall also
					 provide access to 911 or E911 service, where available, for a period of at
					 least thirty (30) days.
Added at 13 Ok Reg
					 2437, eff 7-1-96; Amended at 18 Ok Reg 2415, eff
					 7-1-01
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 3 - SUSPENSION AND DISCONNECTION PROCEDURES › Section 165:55-11-13 - Reconnection

Current through Vol. 41, No. 20, July 1, 2024
(a) Where service
				  to any end-user has been refused or disconnected as authorized by
				  165:55-11-11,
				  the telecommunications service provider shall not be required to connect or
				  reconnect service except by order of the Commission and, if so ordered, only
				  upon the terms and conditions specified in the order.
(b) When service to any end-user has been
				  suspended or disconnected pursuant to this Subchapter, upon reconnection, the
				  telecommunications service provider shall be authorized to make a reconnection
				  charge prescribed in its approved tariffs or Terms of Service.
(c) Except in those instances where an order
				  of the Commission is required prior to reconnection, once the reason for
				  suspension or disconnection has been remedied, the telecommunications service
				  provider shall restore service as soon as practical.
Amended at 12 Ok Reg
					 2143, eff 7-1-95; Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 16 Ok Reg
					 2261, eff 7-1-99; Amended at 18 Ok Reg 2415, eff 7-1-01; Amended at 20 Ok Reg
					 2301, eff 7-15-03; Amended at 29 Ok Reg 1549, eff
					 7-12-12
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 11 - Service Denial, Suspension and Disconnection › Part 3 - SUSPENSION AND DISCONNECTION PROCEDURES › Section 165:55-11-14 - Multi-State customers

Current through Vol. 41, No. 20, July 1, 2024
The terms and conditions of Subchapter 11 may be changed,
					 modified, revised, supplemented or deleted upon written agreement between a
					 business end-user and the telecommunications service provider or IXC. This
					 Section shall not apply to residential end-users.
Added at 26 Ok Reg
					 1127, eff 7-1-09; Amended at 29 Ok Reg 1549, eff
					 7-12-12
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 13 - Operating and Maintenance Requirements › Part 1 - NEW AND UNFILLED APPLICATIONS FOR SERVICE › Section 165:55-13-1 - Service objectives; service period

Current through Vol. 41, No. 20, July 1, 2024
A telecommunications service provider shall install service
					 consistent with the service objectives within the TSP's tariff or Terms of
					 Service. Service orders should be filled as quickly as practicable, but within
					 no longer than thirty (30) days unless unavoidable delays are
					 experienced.
Amended at 13 Ok Reg
					 2437, eff 7-1-96; Amended at 29 Ok Reg 1549, eff
					 7-12-12
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 13 - Operating and Maintenance Requirements › Part 1 - NEW AND UNFILLED APPLICATIONS FOR SERVICE › Section 165:55-13-2 - Unfilled applications

Current through Vol. 41, No. 20, July 1, 2024
Priority in filling unfilled applications will be given to
					 furnishing service essential to public health and service, after which priority
					 will be given to furnishing residential service to premises not otherwise
					 served. The telecommunications service provider will prepare and shall submit
					 the plan to the Commission upon request.
Amended at 13 Ok Reg
					 2437, eff 7-1-96; Amended at 29 Ok Reg 1549, eff
					 7-12-12
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 13 - Operating and Maintenance Requirements › Part 3 - SERVICE STANDARDS › Section 165:55-13-10 - Minimum service standards

Current through Vol. 41, No. 20, July 1, 2024
A telecommunications service provider shall meet service
					 standards within the terms and conditions of service stated within the TSP's
					 tariff or Terms of Service.
Amended at 11 Ok Reg
					 2585, eff 6-13-94; Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 15 Ok Reg
					 3054, eff 7-15-98; Amended at 16 Ok Reg 2261, eff 7-1-99; Amended at 19 Ok Reg
					 1985, eff 7-1-02; Amended at 20 Ok Reg 2301, eff 7-15-03; Amended at 29 Ok Reg
					 1549, eff 7-12-12
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 13 - Operating and Maintenance Requirements › Part 3 - SERVICE STANDARDS › Section 165:55-13-10.1 - Calling areas

Current through Vol. 41, No. 20, July 1, 2024
(a) Wide Area
				  Calling Plans ("WACPs") and Extended Area Service ("EAS") arrangements
				  established as of the effective date of this Section, and any modifications
				  thereafter approved by the Commission, shall be the standard level of service
				  provided by all incumbent LECs providing service within said WACPs and EAS
				  arrangements, unless the end-user elects otherwise pursuant to subsection (b)
				  of this Section.
(b) An incumbent
				  LEC may offer a calling scope which is different than an established WACP or
				  EAS arrangement as an optional service, after notice and hearing, provided
				  however, that end-users shall be deemed to have elected to receive the entire
				  EAS or WACP area until such time as the end-user makes an affirmative election
				  of a different calling scope.
(c)
				  In the event the competitive LEC provides an optional toll service that is
				  consistent with an EAS or WACP calling scope, the competitive LEC shall be
				  required to pay any contribution associated with minutes of use as established
				  by the Commission in Order No. 399040, issued in Cause Nos. PUD 950000117 and
				  PUD 950000119.
Added at 13 Ok Reg
					 2437, eff 7-1-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 13 - Operating and Maintenance Requirements › Part 3 - SERVICE STANDARDS › Section 165:55-13-11 - Maximum number of parties on one line [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Revoked at 13 Ok Reg
					 2437, eff 7-1-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 13 - Operating and Maintenance Requirements › Part 3 - SERVICE STANDARDS › Section 165:55-13-12.1 - New Developments

Current through Vol. 41, No. 20, July 1, 2024
A TSP may require a developer desiring an extension to a
					 prospective real estate subdivision to post a surety bond or make a cash
					 deposit or bank letter of credit (at the option of the developer) equal to the
					 estimated total costs of the extension before the construction of the extension
					 is commenced. Total cost of construction shall not include drops to individual
					 users off the telephone distribution facilities. At least annually, for a
					 period of five (5) years, the TSP shall give the developer a credit equal to
					 the percentage which the number of installations made in said twelve (12)
					 months period bears to seventy-five percent (75%) of the total number of
					 installations contemplated by the developer and the TSP for the completed
					 subdivision. The credit referred to in this Chapter, in the case of deposit,
					 shall be returned to the developer annually; with respect to a surety bond
					 posted by the developer, the credit shall be in the form of an annual reduction
					 of the face amount of the surety bond posted. Upon the developer receiving the
					 applicable credit for each installation as set forth in this Chapter, the TSP
					 shall release or cause to be released the obligation of the developer and the
					 surety, if a surety bond was posted; provided, however, if within five (5)
					 years from the date of the surety bond or cash deposit, the proposed
					 development area has not been developed in a sufficient amount for the
					 developer to receive credit for the total cost of extension to the development
					 as agreed upon, then the developer shall be obligated to pay the TSP the total
					 construction costs reduced by all credits previously allowed. In the event that
					 said amount is not paid within sixty (60) days of the date due and a surety
					 bond has been posted, the TSP may declare a default and shall have the right to
					 call upon the surety for payment of the remaining unpaid amount due. In the
					 event of dispute over the circumstances requiring the posting of a surety bond
					 or cash deposit, and/or the reasonableness of the face amount of such bond or
					 cash deposit, a TSP or the developer may apply to the Commission for an
					 appropriate order resolving the dispute.
Added at 29 Ok Reg
					 1549, eff 7-12-12
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 13 - Operating and Maintenance Requirements › Part 3 - SERVICE STANDARDS › Section 165:55-13-13 - Network development schedules [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 11 Ok Reg
					 2585, eff 6-13-94; Amended at 13 Ok Reg 2437, eff 7-1-96; Revoked at 16 Ok Reg
					 2261, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 13 - Operating and Maintenance Requirements › Part 3 - SERVICE STANDARDS › Section 165:55-13-14

Current through Vol. 41, No. 20, July 1, 2024
Added at 11 Ok Reg
					 2585, eff 6-13-94; Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 19 Ok Reg
					 1985, eff 7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 13 - Operating and Maintenance Requirements › Part 3 - SERVICE STANDARDS › Section 165:55-13-14.1 - Tribal Land Link-up program

Current through Vol. 41, No. 20, July 1, 2024
(a) Each telecommunications service provider
				  who has been designated as an ETC and is receiving high-cost support on Tribal
				  lands, pursuant to 47 CFR Part 54, Subpart D, shall file tariffs or post Terms
				  of Service which offer a Tribal Land Link-up assistance program. This program
				  shall offer:
(1) For an eligible resident
				  living on Tribal land, a reduction consistent with
				  47 CFR §
												54.413(a)(1). The charge
				  from which the reduction is made shall not exceed the customary charge for
				  commencing telecommunications service for a single telecommunications
				  connection at a subscriber's principal place of residence.
(2) A deferred payment schedule consistent
				  with
				  47 CFR §
												54.413(a)(2) may be offered
				  to the subscriber. The charge assessed for initiating service shall not exceed
				  the customary charge for commencing telecommunications service for a single
				  telecommunications connection at a subscriber's principal place of residence.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 13 - Operating and Maintenance Requirements › Part 5 - SERVICE QUALITY STANDARDS › Section 165:55-13-20 - Responsibility for adequate and safe service

Current through Vol. 41, No. 20, July 1, 2024
(a) A telecommunications service provider is
				  responsible for providing adequate and efficient telephone service to every
				  end-user served by it.
(b) A
				  telecommunications service provider that uses its own local exchange facilities
				  to provide service shall install and maintain its system so as to render safe,
				  efficient, and continuous service, and shall keep all of its lines, equipment,
				  and facilities in a good state of repair.
(c) The recommendations contained in the 2014
				  Edition of the National Electrical Code (NEC) and the 2012 Edition of the
				  National Electrical Safety Code (NESC) are hereby adopted as the minimum
				  standards governing the installation, construction, and maintenance of
				  communication lines. The recommendations contained in the 2014 NEC will apply
				  on a prospective basis effective September 1, 2017. Local and municipal
				  electrical codes shall not apply to the installation of telecommunications
				  facilities.
(d) The dominant
				  criteria for these standards is voice grade service quality.
(e) All telecommunications service providers
				  that install temporary drops and temporary cables as interim facilities to
				  ensure service to customers pending permanent placement of those facilities,
				  are required to permanently remove, bury, or install drops and temporary cables
				  as soon as practical, but in no circumstances shall that time exceed ninety
				  (90) days without notification and justification being provided to CSD prior to
				  expiration of the ninety (90) day period.
(f) If, after inspection, the PUD informs the
				  telecommunications service provider of any safety concerns relating to the
				  telecommunications service provider's plant, equipment, or facilities and
				  identifies the relevant National Electrical Code, National Electrical Safety
				  Code, Commission rule, or other applicable Federal or State laws implicated by
				  the safety concerns, the telecommunications service provider shall take steps
				  to correct the reported safety concerns and shall electronically provide
				  photographic evidence to the PUD showing completion of work and that the issue
				  has been resolved.
Amended at 13 Ok Reg 2437, eff 7-1-96 ; Amended at 14 Ok
						Reg 2847, eff 7-15-97 ; Amended at 16 Ok Reg 2261, eff 7-1-99 ; Amended at 19
						Ok Reg 1985, eff 7-1-02 ; Amended at 20 Ok Reg 2301, eff 7-15-03 ; Amended at
						29 Ok Reg 1549, eff 7-12-12 ; Amended at 30 Ok Reg 1565, eff
						7-11-13