New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 10 - TELECOMMUNICATIONS › Subchapter 12 - MASS MIGRATION UPON TSP DEPARTURE FROM A SERVICE TERRITORY › Appendix A

Current through Register Vol. 56, No. 14, July 15, 2024
Sample Notice Letters
Letter # 1: Sample End user Notification Letter (with
				  acquiring TSP)
Date (30 Days prior to planned departure date)
End user Name
Address
City, NJ zip
Re: Your Service will be Transferred to (Name of Acquiring
				  TSP) Unless You Choose A New Local Telephone Service
Provider By (date)
Dear Telephone Service Customer:
We regret to inform you that as of (planned departure date),
				  XYZ Company will no longer provide local telephone service in (their city).
				  (Explanation of specific company circumstances).
You have two options:
OPTION 1: You can select a different local telephone service
				  provider on or before (date). If you do this, XYZ company will allow your
				  service to be transferred to your selected provider immediately, and you will
				  assume responsibility for any charges associated with the transfer of your
				  account from XYZ Company to your selected local telephone provider.
OPTION 2: You can do nothing, and let (name of acquiring TSP)
				  automatically become your local telephone service provider. If you do this, XYZ
				  company will transfer your service to (name of acquiring TSP) on (date).
If you do not want service from (name of acquiring
				  TSP), your action is required! You must choose option 1 and select a new local
				  telephone provider as quickly as possible, AND no later than
				  (date.)
IF YOU CHOOSE OPTION 1:
If you choose OPTION 1 and select a new local telephone
				  service provider, you should also contact your local toll provider and your
				  long-distance provider. Tell them to ensure that neither your current local
				  toll plan nor your long distance calling plan is changed as the result of your
				  change in local service. If you do not contact these providers, they may charge
				  you different rates than before for local toll and long distance calls. You
				  should also request that your new local telephone provider place any requested
				  freezes on your account. However, if you choose OPTION 1 and select another
				  provider of your choice, you will incur additional charges. If you choose to
				  transfer your service to a telephone service provider other than (name of
				  acquiring TSP), every effort will also be made to keep your telephone number
				  and services the same as they are with (name of departing TSP).
IF YOU CHOOSE OPTION 2:
If you choose OPTION 2, you will not be charged for the
				  change to (name of acquiring TSP).
Even if you choose OPTION 2, you will still keep the option
				  to select another local telephone service provider in the future, but if you do
				  select another provider in the future, there will be a delay in transferring
				  your service to your selected provider until after the change to (name of
				  acquiring TSP).
XYZ company will make every effort to transfer your telephone
				  service to (name of acquiring TSP) in a way that will keep your local telephone
				  number the same, and your existing local service and calling features will be
				  transferred to (name of acquiring TSP).
If you have any questions regarding the discontinuance of XYZ
				  Company's local telephone service, please call (toll free number). Questions
				  regarding (acquiring TSP) should be directed to (toll free number of acquiring
				  TSP). XYZ Company regrets any inconvenience this change may cause you.
Sincerely,
Letter #2: Sample End user Notification Letter (without
				  Acquiring TSP)
Date (30 Days prior to the planned departure date)
End user Name
Address
City, NJ zip
Re: You Must Choose a New Local Telephone Service Provider by
				  (date)
Dear Telephone Service Customer:
We regret to inform you that as of (departure date), XYZ
				  Company will no longer provide local telephone service in New Jersey (or their
				  city). (Explanation of specific company circumstances).
Your action is required! You must select a new local
				  telephone service provider as quickly as possible, AND no later than (date) or
				  you may lose your local telephone service.
You can usually find a list of local telephone service
				  providers in your local telephone directory or on the Board's website at
www.bpu.state.nj.us
. If you require
				  assistance, please contact XYZ Company (current company) at (toll free
				  number).
After selecting a new local telephone provider, you should
				  also contact your current local toll provider and your long distance provider
				  to ensure that neither your current intraLATA toll calling plan nor your long
				  distance calling plan is changed as the result of your change in local service.
				  If you do not contact these providers to ensure that your current calling plans
				  remain in place after you transfer your local service, you may be charged basic
				  rates (non-calling plan rates) for local toll and long distance calls.
XYZ Company regrets any inconvenience this change may cause
				  you.
Sincerely,