New Mexico Administrative Code › Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES › Chapter 11 - TELECOMMUNICATIONS › Part 22 - QUALITY OF SERVICE › Section 17.11.22.8 - REPORTING REQUIREMENTS FOR ILECS

Current through Register Vol. 35, No. 13, July 16, 2024
Unless otherwise specified, an ILEC shall provide data both
				  by wire center listed alphabetically by name, and on a statewide average basis.
				  An ILEC shall submit all reports to the commission in printed and electronic
				  spreadsheet format. An ILEC shall file separate reports for nondesigned and
				  designed services for the categories specified in subsections A through F. An
				  ILEC shall file reports quarterly, except for held order reports, which shall
				  be filed monthly, but shall compile data on a monthly basis. Reports shall be
				  filed with the commission within thirty (30) days of the period covered by the
				  report.
A.
Trouble
				reports.
An ILEC shall maintain an accurate and complete record of all
				trouble reports, categorized as out-of-service trouble reports or all other
				trouble reports, and shall note the wire center associated with each trouble
				report. Trouble reports received after 4:00 p.m. Monday through Friday shall be
				deemed received at 8:00 a.m. the following business day. Each ILEC shall report
				the number of trouble reports in each category received at each wire center and
				the number of access lines in service at each wire center.
B.
Trouble report rate.
An ILEC
				shall report the trouble report rate for out-of-service and all other trouble
				reports for each wire center (number of trouble reports per hundred access
				lines per wire center) and, where applicable, the reason a wire center exceeded
				the trouble report rate.
C.
Trouble reports cleared.
An ILEC shall report the percentage of
				out-of-service and all other trouble reports cleared by each wire center within
				twenty-four (24) hours, and the average repair interval for out-of-service
				trouble reports.
D.
Repeat
				trouble report rate.
An ILEC shall report the repeat trouble report rate
				for out-of-service and all other trouble reports for each wire center (number
				of repeat trouble reports per hundred access lines per wire center) and, where
				applicable, the reason a wire center exceeded the applicable repeat trouble
				report rate.
E.
Installation
				of primary local exchange lines within established time frames.
An ILEC
				shall calculate and report by wire center the percentage of orders for primary
				local exchange lines installed within the time frames established in
				17.11.22.12 NMAC, excluding installations not completed due to circumstances
				beyond the reasonable control of the ILEC or for which a waiver or variance has
				been granted.
F.
Average
				repair interval.
An ILEC shall report, by wire center, the average
				interval for repairing service.
G.
Held orders.
(1)
Non-designed services
. An ILEC shall report, by wire center and on a
				statewide average basis, the number of held orders for non-designed services in
				each of the following categories, and shall, upon request of the commission,
				provide an explanation for the level of held orders in any particular category.
				For primary local exchange lines, an ILEC shall also report the number of held
				orders as a percentage of the total switched access lines in service each
				month:
(a) total;
(b) business customers;
(c) residence customers;
(d) primary local exchange lines;
(e) additional lines;
(f) orders held for 15-30 days;
(g) orders held 31-90 days;
(h) orders held 91-180 days;
(i) orders held over 180 days;
(j) orders for which waiver petitions are
				pending or have been granted; and
(k) orders cancelled by the
				customer.