New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 5 - OFFICES › Section 14:18-5.1 - Location and closing

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Each cable
				television company issued a municipal consent or system-wide franchise shall
				maintain within its franchise service area or county of the area served, at a
				minimum, a local business office that meets the requirements at
				N.J.S.A.
				48:5A-26(d), and serves the
				purpose of receiving, investigating, and resolving complaints regarding the
				quality of service, equipment malfunctions, and similar matters, as well as
				applications for service, service inquiries, bill payments, and so
				forth.
(b) Each cable television
				company shall furnish the Office with the current location of its offices where
				maps and records showing the various services areas and facilities are
				available to supply, upon reasonable request, information to customers,
				governmental bodies, utilities, other cable television companies and
				contractors.
(c) At least 60 days
				prior to the closing or relocation of an office described at (a) or (b) above,
				where such office is expressly required pursuant to a municipal consent
				ordinance and Board order to be located within the municipality or other
				specific location; or where the office is to be relocated outside the cable
				television company's service territory; where the office is to be located
				outside the State of New Jersey; or where the office is the sole office located
				in either the county or the franchise territory of the cable system or legal
				operating entity under which the cable franchise is organized, a cable
				television company shall file a petition for approval with the Board
				demonstrating such closure or relocation is not unreasonable, will not unduly
				prejudice the public interest, and setting forth the means upon Board approval
				of the petition, by which customers and other interested parties will be
				adequately notified of the closing or relocation and alternatives available in
				the case of a closed office. The cable television company shall simultaneously
				notify its customers and the clerk of each affected municipality of the pending
				application for permission to relocate or close the subject office by means of
				posting notice at the office location and, within three days of filing the
				petition, by placing notice of the office closing or relocation in the
				newspaper(s) serving the affected area and providing a copy of the notice by
				mail to the clerk of each affected municipality. Said notice shall inform
				customers of the Office's toll free number and their right to present to the
				Board, in writing, any objections they may have to the office closure or
				relocation. The notice shall specify a date certain for submission of comments,
				which date shall not be less than 30 days after publication and posting. Such
				office shall not be closed or relocated until the cable television company has
				been informed, in writing, that the Board has approved such request.
(d) In all other instances, a cable
				television company must notify with the Board and its customers no later than
				30 days prior to the closure or relocation of the office.
1. Notice to the Board shall include a
				certification from a company officer certifying that notice has been provided
				to its customers; that the company will provide all services available at the
				existing office at the new or alternate location; and that there will be no gap
				in service if the office is relocated.