Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 7 - Directories, Telephone Numbers, and Customer-Provided Equipment › Section 165:55-7-2 - Telephone numbers and changes

Current through Vol. 41, No. 20, July 1, 2024
(a) A telephone number shall be deemed a
				national resource and is not the property of either the telecommunications
				service provider or the end-user. Initial telephone numbers for end-users
				establishing a local exchange service account shall be assigned by the
				telecommunications service provider then serving the end-user. Local exchange
				service end-users shall not be required to change telephone numbers solely due
				to a change in telecommunications service providers. The telecommunications
				service provider may change the number assigned to a customer upon reasonable
				notice but only in order to give better service and not as an accommodation to
				another customer. Changes in telephone numbering plans may be made upon
				reasonable notice, in order to meet the needs of expansion or better service.
				Unless changed by the number portability requirements or the numbering
				administration guidelines established by the FCC, a customer who supersedes an
				account in order to obtain the telephone number of a previous customer will
				accept all liabilities for that account. The superseding customer will then
				retain the telephone number until the account is superseded or the superseding
				customer has no further use of it for service purposes. Any unresolved dispute
				arising between end-users or between an end-user and a telecommunications
				service provider over use of a telephone number may be mediated by
				CSD.
(b) Whenever an end-user's
				number is changed on the initiative of the telecommunications service provider
				after the directory has been issued, the telecommunications service provider
				shall at no charge to the end-user intercept all calls to the former number and
				give the calling party the new number. Such intercept service shall be provided
				until the next directory is published, if the central office equipment permits
				and the number is not in service or the end-user agrees otherwise. Such numbers
				have last priority for reassignment. In the event the change in an end-user's
				telephone number is necessitated by action of the telecommunications service
				provider providing intercept service, the telecommunications service provider
				serving the end-user shall be exempt from any charges for intercept
				service
(c) Whenever the end-user's
				number is changed by reason of change of location or service to the end-user,
				or at their request, intercept service will be provided for a reasonable time
				(of at least thirty (30) days) if central office equipment permits and the
				number is not in service.
(d) In
				the event of error in the listed number of any end-user in the
				telecommunications service provider's directory, the telecommunications service
				provider shall, at no charge to the end-user, intercept all calls to the listed
				number until the next directory is published provided central office equipment
				permits and the number has not been assigned to another end-user, or make other
				reasonable arrangements. In such case, and in the case of an error in or
				omission of the name listing of an end-user, the correct listing and number
				shall be available through directory assistance. If the directory listing error
				is caused by the telecommunications service provider providing intercept
				service, the telecommunications service provider serving the end-user shall be
				exempt from any charges for intercept service.
(e) In areas equipped with E911 emergency
				service, whenever the end-user's number is changed by reason of change of
				location or service to the end-user or there is a change in service provider
				with or without a change to the end-user's number, the telecommunications
				service provider shall report such changes to the appropriate E911 emergency
				number database within two (2) business days, or as required by agreement with
				appropriate E911 agencies within the state, after completion of service orders.
				In the event of an error report, the telecommunications service provider shall
				correct the error within two (2) business days, unless the agreement with the
				appropriate E911 agency allows otherwise. This subsection shall not apply to
				telecommunications service providers who provide data service only.
Amended at 13 Ok Reg
				  2437, eff 7-1-96; Amended at 16 Ok Reg 2261, eff 7-1-99; Amended at 18 Ok Reg
				  2415, eff 7-1-01