reglab/statecodes huggingface dataset:
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter B - PROCUREMENT REQUESTS › Section .1400 - RECORDS › Section 06B .1402 - PROCUREMENT FILE RECORDS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) The
				  purchasing agency shall identify each paper or electronic contract record
				  individually so it can be located and referenced.
(b) The purchasing agency shall document all
				  purchase transactions. As applicable, each paper or electronic procurement file
				  shall include the following records:
(1)
				  Requisition;
(2) Approval to
				  proceed with acquisition;
(3) Each
				  original executed offer if in writing, or written documentation of verbal offer
				  received;
(4) Documentation
				  supporting whether each offeror is responsive and responsible to terms of the
				  solicitation, the use of a competitive range selection and rejection of
				  offerors for negotiations, best and final offers (BAFO), award, or cancellation
				  or other disposition of the solicitation as may be applicable;
(5) Worksheets/evaluations of individual
				  offers;
(6) Vendor distribution
				  list or proof of fulfilling advertisement requirements, and any conditions and
				  approval for waiver to advertise, publish, and notify any part of a procurement
				  action;
(7) Written justification
				  for limitation or waiver of competition, or emergency purchase, or waiver of
				  any rule during the solicitation process;
(8) Tabulation of offers received;
(9) State CIO approval of award
				  recommendation;
(10) Purchase order
				  or other payment verification;
(11)
				  Reason(s) for receiving only one offer in response to a solicitation;
(12) Summary of vendor debriefing, if
				  any;
(13) Signed contracts or
				  agency acceptance of offer(s); and
(14) Protest documents.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0101 - FORMS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) The 911 Board shall prescribe forms by or
				  for use by Public Safety Answering Points (PSAPs), service providers, and any
				  other parties as may be needed to ensure uniformity in the operation of these
				  Rules and policies adopted by the Board.
(b) All forms referenced in this Subchapter
				  are published on the Board's website at
https://www.nc911.nc.gov
and may be
				  accessed free of charge.
Authority
					 G.S.
					 62A-42;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0102 - PHYSICAL ADDRESS OF 911 BOARD

Current through Register Vol. 39, No. 2, July 15, 2024
(a) The
				  physical and mailing address of the 911 Board is:
911 Board
c/o NC Department of Information Technology3700 Wake Forest
					 Road
Raleigh, NC 27609
(b) Contact information for staff is located
				  on the Board's website at
https://www.nc911.nc.gov
.
Authority:
					 G.S.
					 62A-42;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0104 - FAILURE TO COMPLY WITH RULES

Current through Register Vol. 39, No. 2, July 15, 2024
If the Board determines that a PSAP or CMRS service
					 provider is not adhering to an approved plan or is not using funds in the
					 manner prescribed in these Rules or G.S. 62A, the Board may, after notice and
					 hearing, take action authorized by G.S. 62A affecting distributions or
					 reimbursements until satisfactory evidence of compliance is provided to the
					 Board.
Authority
					 G.S.
					 62A-42;
					 62A-46;
					 62A-48;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0105 - SERVICE PROVIDER FAILURE TO COMPLY WITH RULES

Current through Register Vol. 39, No. 2, July 15, 2024
(a) If the
				  Board determines that a service provider does not appear to have complied with
				  G.S. Chapter 62A, these Rules, or the requirements of the FCC Order, a
				  certified, return receipt letter shall be mailed to the company representative
				  known to the Board. The letter shall request justification or an explanation
				  from the service provider for the apparent non-compliance. The service provider
				  shall have 15 calendar days to respond to the letter.
(b) Board staff shall send a report to the
				  Board. The Board shall review the staff's report. If it appears to the Board
				  that the service provider has failed to comply with applicable law, these
				  Rules, or the FCC Order, the Board shall notify the service provider to that
				  effect and to the consequences arising from such failure, and shall provide an
				  opportunity for the service provider to appear before the Board.
(c) If the non-compliant service provider is
				  a CMRS service provider eligible for reimbursement pursuant to
				  G.S.
				  62A-45, all reimbursements shall be suspended
				  until compliance with applicable law, these Rules, or the FCC Order has been
				  completed.
(d) If after notice and
				  hearing, the Board determines that the service provider's failure was caused by
				  one or more primary PSAPs, Rule .0106 and procedures regarding PSAP compliance
				  shall be followed.
Authority G.S
					 .62A-42; 62A-48; Part 20 of Title 47 of the Code of Federal
					 Regulations;
Eff. July 1, 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0106 - PSAP FAILURE TO COMPLY WITH RULES

Current through Register Vol. 39, No. 2, July 15, 2024
(a) If the
				  Board determines that a Primary PSAP does not appear to have complied with G.S.
				  62A, these Rules, or the requirements of FCC Order, a certified, return receipt
				  letter shall be mailed to the PSAP representative known to the Board. The
				  letter shall request justification or an explanation from the Primary PSAP for
				  the apparent non-compliance. The Primary PSAP shall have 15 calendar days to
				  respond to the letter.
(b) Board
				  staff shall send a report to the Board. The Board shall review the staff's
				  report. If it appears to the Board that the PSAP has failed to comply with
				  applicable law, these Rules, or the FCC Order, the Board shall notify the PSAP
				  to that effect and to the consequences arising from such failure, and shall
				  provide an opportunity for the PSAP to appear before the Board.
(c) If after notice and hearing, the Board
				  determines that the Primary PSAP is not at fault, the Board shall investigate
				  to determine the cause of failure and take action to achieve a reasonable
				  solution. A "reasonable solution" shall be defined as one that complies with
				  applicable law, these Rules, or the FCC Order within 30 days or upon such other
				  conditions as the Board may find reasonable.
Authority G.S
					 .62A-46; 62A-48;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0107 - REVIEW 911 FUNDS EXPENDITURES, DISBURSEMENTS AND REIMBURSEMENTS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) PSAPs shall maintain books and records of
				  911 Funds received and use of such funds in accordance with the Local
				  Government Budget and Fiscal Control Act
				  G.S.
				  159-7 et seq. PSAPs shall maintain these
				  books and records to support Fund distributions, reviews, or audits, in
				  accordance with the funding formula adopted by the Board pursuant to
				  G.S.
				  62A-46(a)(3). All books and
				  records shall be available for review by the Board or its representatives, or
				  audit by other governmental entities with such authority. If any review or
				  audit indicates excess distributions to a PSAP, the Board shall adjust future
				  or final distributions otherwise due. If no distributions are due and owed to a
				  PSAP, or if the excess distribution exceeds the amount otherwise due during
				  that fiscal year, the PSAP shall refund all amounts due to the 911 Fund as
				  requested by the Board.
(b) PSAPs
				  shall provide copies of any audit reports to the Board if such audit reports
				  include receipts or expenditures for 911 systems.
(c) CMRS service providers subject to
				  G.S.
				  147-64.7 shall maintain records related to
				  service charges remitted, and records necessary to support requested
				  reimbursements in accordance with applicable law and generally accepted
				  accounting principles. If any audit or review indicates excess distributions to
				  a CMRS service provider, or subcontractor, the Board shall adjust future or
				  final distributions otherwise due. If no distributions are due and owed to a
				  CMRS service provider, or if the excess distribution exceeds the amount
				  otherwise due during that fiscal year, the CMRS service provider shall refund
				  all amounts that may be due to the 911 Fund.
Authority
					 G.S.
					 62A-42(a)(5);
					 62A-46(d);
					 62A-46(e);
					 62A-48;
					 62A-50;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0108 - WAIVER OF RULES

Current through Register Vol. 39, No. 2, July 15, 2024
Upon receipt of a written request to waive a rule, the
					 Board shall consider the request and may waive any rule in this Chapter. The
					 factors the Board shall use in determining whether to grant a waiver
					 are:
(1) Whether the requested waiver
				  is consistent with Article 3 of Chapter 62A or other North Carolina
				  Statutes;
(2) Whether any
				  applicable Rule should be amended;
(3) Costs to the 911 Fund if the waiver is
				  granted;
(4) Costs to the party
				  requesting a waiver if the waiver is not granted;
(5) Whether granting the waiver is consistent
				  with the statewide 911 plan;
(6)
				  The benefit to the public;
(7)
				  Whether granting the waiver is consistent with the requirements and intent of
				  the FCC Order;
(8) Prior,
				  concurrent, or similar waiver requests; and
(9) Whether the waiver is supported or
				  opposed by PSAPs or service providers.
Authority
					 G.S.
					 62A-42;
					 150B-19(6);
Eff. July 1, 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0109 - HEARINGS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) The following,
				  if aggrieved pursuant to G.S. 62A in connection with any action by the Board,
				  may request a hearing before the Board:
(1) A
				  PSAP; or
(2) A service
				  provider.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0110 - DECLARATORY RULINGS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) Any request for
				  a determination regarding the application of a rule, statute, or order
				  established by the 911 Board to a specific factual situation shall be directed
				  to the Board Chair or Executive Director at the address in Rule .0102 of this
				  Section. The request for a ruling shall follow Rules .0109 through .0114 of
				  this Section. A declaratory ruling proceeding may include written submissions,
				  an oral hearing, or other procedure as may be appropriate in the circumstances
				  of the particular request.
(b)
				  Declaratory rulings pursuant to
				  G.S.
				  150B-4 shall be issued by the Board only on
				  the validity of a rule or on the applicability of a statute, rule, or order of
				  the Board to stipulated facts. A declaratory ruling shall not be issued on a
				  matter requiring an evidentiary proceeding.
(c) A person aggrieved must possess such an
				  interest in the question to be ruled on that the petitioner's need to have such
				  a ruling in order to comply with statutory requirements, rules, or standards
				  shall be apparent from the petition and shall be explained therein.
Authority
					 G.S.
					 62A-42(a)(4);
					 62A-46(e)(5);
					 150B-4;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0111 - REQUESTS FOR DECLARATORY RULINGS

Current through Register Vol. 39, No. 2, July 15, 2024
(a)
				  Requests for a declaratory ruling shall be in writing and dated.
(b) The request shall contain:
(1) The petitioner's name, address, and
				  telephone number;
(2) The rule,
				  statute, or order referred to;
(3)
				  A statement of facts supporting the petitioner's request for a declaratory
				  ruling;
(4) A statement of the
				  manner in which the petitioner is aggrieved by the rule, statute, or standard,
				  or its potential application to the petitioner;
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0112 - RESPONSE TO A REQUEST FOR A DECLARATORY RULING

Current through Register Vol. 39, No. 2, July 15, 2024
(a) The Board
				  shall consider the request within 30 days of receipt. The Board shall issue a
				  ruling except:
(1) When the Board finds that
				  the person making the request is not a "person aggrieved," as defined in
				  G.S.
				  150B-2(6);
(2) When the petition does not provide the
				  information required in Rule .0111 of this Section, the question is presented
				  in such a manner that the Board cannot determine what the question is, or that
				  the Board cannot respond with a specific ruling that shall be binding on all
				  parties;
(3) When the Board has
				  made a determination in a similar contested case, or where the factual context
				  being raised for a declaratory ruling was specifically considered upon the
				  adoption of the rule or directive being questioned, as evidenced by the
				  rulemaking record; or
(4) Where the
				  subject matter of the request is involved in pending litigation or contested
				  case in any state or federal court in North Carolina.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0113 - DURATION OF A DECLARATORY RULING

Current through Register Vol. 39, No. 2, July 15, 2024
For purposes of this Section, a declaratory ruling shall be
					 deemed to be in effect until:
(1) The
				  portion of the statute, rule, or order interpreted by the declaratory ruling is
				  amended or repealed;
(2) The Board
				  changes the declaratory ruling prospectively; or
(3) Any court sets aside the
				  ruling.
Authority
					 G.S.
					 62A-42;
					 150B-4(a);
Eff. July 1, 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0100 - FORMS, DEFINITIONS, ADMINISTRATION › Section 06C .0114 - RECORD OF RULING

Current through Register Vol. 39, No. 2, July 15, 2024
A record of all declaratory ruling proceedings shall be
					 maintained at the Board's office and shall be available for public inspection
					 during business hours.
Authority
					 G.S.
					 62A-42;
					 150B-4;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0201 - PSAP ELIGIBILITY

Current through Register Vol. 39, No. 2, July 15, 2024
(a) Before
				  receiving distributions from the 911 Fund, a primary PSAP shall meet the
				  following criteria and confirm in writing to the Board:
(1) The PSAP is separately identified in its
				  governing agency's budget and in any audit conducted under the Local Government
				  Budget and Fiscal Control Act.
(2)
				  The PSAP meets the definition of primary PSAP under
				  G.S.
				  62A-40. Callers shall be able to reach the
				  PSAP by placing a call using only the digits 911. The PSAP shall operate an
				  Enhanced 911 system.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0202 - PSAP ELIGIBLE EXPENSES

Current through Register Vol. 39, No. 2, July 15, 2024
(a) Expenses that
				  are solely incurred to enable a PSAP to receive and utilize the voice and data
				  elements necessary for wireline 911 and wireless Phase I or Phase II compliance
				  may be fully paid from a PSAP's 911 Fund distributions if approved by the
				  Board. A PSAP may submit a request for approval for an expense by identifying
				  the expense item together with an explanation of the necessity of the expense
				  item to the Executive Director.
(1) Eligible
				  costs for necessary computer hardware include Computer Aided Dispatch (CAD)
				  workstation computers, servers, and ancillary equipment; GIS workstation
				  computers, servers, and ancillary equipment; and voice logging recorder
				  computers;
(2) Eligible costs for
				  necessary computer software include software used in conjunction with the
				  computer hardware to provide callers with access to the PSAP by dialing
				  911;
(3) Database provisioning
				  includes creation of the automatic location identification (ALI) database and
				  the GIS base map database;
(4) GIS
				  base map eligible expenses include mapped street centerlines, together with
				  costs for creation and maintenance of the base map;
(5) Nonrecurring costs of establishing a
				  wireless Enhanced 911 system include emergency generator or uninterruptible
				  power supplies, and telecommunicator furniture necessary for 911 system
				  operation; and
(6) Rates associated
				  with local telephone companies' charges related to the operation of the 911
				  system include monthly charges for delivery of 911 calls, automatic number
				  identification (ANI), ALI, and monthly charges for telephone interpreter
				  services.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0203 - EFFECT OF 911 FUND DISTRIBUTION TERMINATIONS AND SUSPENSIONS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) A primary PSAP operated by or for a local
				  government that is not identified or included in its governing agency's budget
				  or in any audit conducted pursuant to the Local Government Budget and Fiscal
				  Control Act shall not be eligible for distributions from the 911
				  Fund.
(b) 911 Fund distributions
				  that lapse due to termination of a primary PSAP shall be re-allocated by the
				  Board.
(c) 911 Fund distributions
				  that are suspended shall be maintained by the Board until such time as the PSAP
				  entitled to such distributions complies with the requirements of applicable
				  statutes, these Rules, and the Board's standards, policies policies, and
				  procedures.
(d) Primary PSAPs that
				  cease independent operation due to consolidation with other such PSAPs, or that
				  are consolidated with newly formed PSAPs, shall give notice to the Board. 911
				  Fund distributions for such PSAPs that cease operations shall revert to the 911
				  Fund for distribution under
				  G.S.
				  62A-46.
Authority
					 G.S.
					 62A-46;
					 62A-48;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0204 - PSAP REPORTING

Current through Register Vol. 39, No. 2, July 15, 2024
(a) PSAPs shall
				  submit the following to the Board by September 1of each year:
(1) A copy of the PSAP's governing agency's
				  approved budget;
(2) A report
				  detailing the revenues and expenditures associated with the operation of its
				  911 system; and
(3) Additional
				  information if requested by the Board including installation schedules,
				  installation expenses, anticipated 911 system changes, other system related
				  costs, expenses and other information deemed necessary by the Board or by the
				  PSAP to ensure funding in compliance with
				  G.S.
				  62A-46(e).
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0205 - COMPREHENSIVE EMERGENCY MANAGEMENT PLAN (CEMP)

Current through Register Vol. 39, No. 2, July 15, 2024
(a) Each PSAP
				  shall have a written Comprehensive Emergency Management Plan (CEMP) that
				  includes:
(1) An emergency fire
				  plan;
(2) A damage control plan;
				  and
(3) A back-up PSAP plan that
				  includes alternate 911 call routing conforming to
				  47 C.F.R.
				  20.18 and
				  G.S.
				  62A-49.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0206 - BACK-UP PSAPS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) Each Primary
				  PSAP shall establish a back-up PSAP or have an arrangement for back-up provided
				  by another PSAP. Agencies may also pool resources and create regional back-up
				  centers. Alternate methods for receiving and processing 911 calls may include
				  interlocal agreements among one or more PSAPs for sharing physical resources,
				  entail a use of portable equipment that may be implemented wherever secure
				  network connectivity is accessible, construction and maintenance of a back-up
				  PSAP facility that would only be utilized when the Primary PSAP is inoperable,
				  or other alternative solution.
(b)
				  Back-up Plan. There shall be a local management approved, written, dated, and
				  annually tested back-up PSAP plan.
(c) The Board shall disburse 911 Funds for
				  back-up PSAPs to the extent eligible expenses are incurred for such PSAPs, and
				  provided:
(1) A back-up PSAP plan is submitted
				  to the 911 Board. The plan shall include start-up costs, projected recurring
				  expenses, and any local agreements which may exist, or which are anticipated,
				  that provide for the back-up PSAP.
(2) Any back-up PSAP plan revisions have been
				  provided to the 911 Board staff.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0207 - PSAP OPERATIONS AND MANAGEMENT

Current through Register Vol. 39, No. 2, July 15, 2024
(a)
				  Personnel:
(1) PSAP equipment and systems
				  shall be under the oversight of an employee or employees of the PSAP.
(2) The PSAP Emergency services dispatching
				  entities shall have trained and qualified technical assistance available for
				  trouble analysis and repair by in-house personnel or by authorized outside
				  contract maintenance services. Where maintenance is provided by an organization
				  or person other than an employee of the PSAP, written records of all
				  installation, maintenance, test, and extension of the system shall be forwarded
				  to the responsible employee of the PSAP. Maintenance performed by an
				  organization or person other than an employee of the PSAP shall be by written
				  contract that contains a guarantee of performance.
(3) Maintenance personnel other than an
				  employee of the PSAP shall be approved by the PSAP pursuant to its access
				  controls as presenting no threat to the security of the facility or the
				  employees and equipment within it.
(4) All equipment shall be accessible to the
				  PSAP for the purpose of maintenance.
(5) When a device monitoring the 911 system
				  for integrity indicates that trouble has occurred, the telecommunicator shall
				  act as follows:
(A) Take appropriate steps as
				  provided in the PSAP manual or operating procedures to repair the
				  fault.
(B) If the telecommunicator
				  determines repair is not possible, isolate the fault and notify the official
				  responsible for maintenance.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0208 - TELECOMMUNICATOR QUALIFICATIONS, TRAINING AND STAFFING

Current through Register Vol. 39, No. 2, July 15, 2024
(a) There shall be sufficient
				  telecommunicators available to complete the call taking process for 911
				  calls.
(b) Where communications
				  systems, computer systems, staff, or facilities are used for both emergency and
				  non-emergency functions, the non-emergency use shall not delay use of those
				  resources for 911 operations.
(c)
				  911 calls for service and completing the call taking process shall have
				  priority above nonemergency activities.
(d) The PSAP shall provide standard operating
				  procedures to its telecommunicators.
(e) Telecommunicators shall not be assigned
				  any duties prohibiting them from receiving 911 calls and completing the call
				  taking process in accordance with Rule .0209(a) of this Section and the PSAP
				  standard operating procedures.
Authority
					 G.S.
					 62A-42(a)(4);
Eff. July 1, 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0209 - PSAP 911 CALL OPERATING PROCEDURES

Current through Register Vol. 39, No. 2, July 15, 2024
(a)
				  Ninety percent of 911 calls received on emergency lines shall be answered
				  within 10 seconds, and 95 percent of 911 calls received on emergency lines
				  shall be answered within 20 seconds. The PSAP and the Board shall evaluate call
				  answering times monthly by using data from the previous month.
(b) When 911 calls need to be transferred to
				  another PSAP, the telecommunicator shall transfer the call without delay. The
				  Telecommunicator shall advise the caller of the transfer. The telecommunicator
				  shall maintain the call connection until it is certain that the transfer is
				  complete and verified by the agency receiving the call transfer.
(c) An indication of the status of all
				  Emergency Response Units shall be available to Telecommunicators at all
				  times.
(d) The PSAP shall establish
				  and maintain standard operating procedures including:
(1) The procedures shall specify that the
				  telecommunicator is expected to perform without direct supervision;
(2) The procedures shall specify operations,
				  facilities, and communications systems that receive 911 calls from the
				  public;
(3) An implementation plan
				  for testing and fail-over operation to a back-up PSAP pursuant to Rule .0206 of
				  this Section;
(4) Procedures
				  related to the CEMP required in Rule .0205 of this Section;
(5) Emergency response personnel
				  emergencies;
(6) Activation of an
				  emergency distress function;
(7)
				  Assignment of incident radio communications plan;
(8) Time limit for acknowledgment by units
				  that have been dispatched;
(9)
				  Responding to and processing TDD /TTY calls or other calls from hearing
				  impaired callers;
(10) Providing
				  requirements for dispatching of appropriate emergency response
				  personnel;
(11) A policy that
				  limits access to the PSAP to authorized personnel;
(12) Procedures for answering open-line or
				  "silent calls"; and
(13)
				  Maintaining training records for each employee required by the PSAP.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0210 - PUBLIC SAFETY ANSWERING POINT (PSAP) FACILITIES

Current through Register Vol. 39, No. 2, July 15, 2024
(a) All
				  911 system equipment, software, and services used in the operation of the PSAP
				  shall be implemented and maintained to ensure continuity of 911 call taking.
(1) Systems that are essential to the
				  operation of the PSAP shall be designed to accommodate peak
				  workloads.
(2) PSAPs shall be
				  designed to accommodate the staffing level necessary to accommodate peak
				  workloads.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0211 - TELEPHONES

Current through Register Vol. 39, No. 2, July 15, 2024
(a) Equipment and
				  Operations.
(1) PSAPS shall be equipped with
				  telephone lines and telephone devices as follows:
(A) A minimum of two 911 telephone lines and
				  911 telephone devices shall be assigned exclusively for receipt of 911 calls.
				  These lines shall appear on at least two telephone devices within the
				  PSAP.
(B) Additional 911 telephone
				  lines and 911 telephone devices shall be provided as necessary for the volume
				  of calls handled by the PSAP.
(C)
				  Additional telephone lines shall be provided for the normal business
				  (non-emergency) use as needed.
(D)
				  At least one outgoing-only line and telephone device shall be
				  provided.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0212 - DISPATCHING SYSTEMS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) A 911 call
				  dispatching system shall be designed, installed, operated, and maintained to
				  provide for the receipt and retransmission of calls.
(b) Telecommunicators who receive 911 calls
				  shall have redundant means within the PSAP premises to dispatch
				  calls.
(c) The failure of any
				  system component or one dispatching means shall not affect the operation of
				  another dispatching means.
Authority
					 G.S.
					 62A-42;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0213 - COMPUTER AIDED DISPATCHING (CAD) SYSTEMS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) PSAPs
				  shall use computer-aided dispatching (CAD) systems. The CAD system shall
				  contain all hardware and software components necessary for interface with the
				  911 system.
(1) The CAD system shall include
				  data entry; resource recommendations, notification, and tracking; store records
				  relating to all 911 calls and all other calls for service and status changes;
				  and track those resources before, during, and after emergency calls, preserving
				  records of those 911 calls and status changes for later analysis by the
				  PSAP.
(2) The CAD system shall
				  include a data backup system, utilizing either removable media or independent
				  disk storage arrays dedicated to the backup task and additional equipment as
				  needed, as determined by the PSAP.
(3) The failure of any single component shall
				  not disable the entire system.
(A) The CAD
				  system shall provide automatic switchover in case of failure of the required
				  system component(s).
(B) Manual
				  intervention by telecommunicators or others shall not be required.
(C) Notwithstanding automatic switchover, the
				  CAD system shall provide the capability to manually initiate
				  switchover.
(D) CAD systems that
				  utilize server and workstation configuration shall accomplish automatic
				  switchover by having a duplicate server available with access to all the data
				  necessary and required to restart at the point where the primary server
				  stopped.
(E) CAD systems that
				  utilize distributed processing, with workstations in the operations room also
				  providing the call processing functions, shall be considered to meet the
				  requirements of automatic switchover, as long as all such workstations are
				  continuously sharing data and all data necessary to pick up at the point where
				  the failed workstation stopped are available to all other designated dispatch
				  workstations.
(4) The
				  system shall continuously monitor the CAD interfaces for equipment failures,
				  device exceptions, and time-outs. Upon detection of faults or failures, the
				  system shall send an appropriate message consisting of visual and audible
				  indications to personnel designated by the PSAP. A log of system messages and
				  transactions shall be generated and maintained as determined by the
				  PSAP.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0214 - TESTING

Current through Register Vol. 39, No. 2, July 15, 2024
(a) Tests and
				  inspections of all systems necessary for receiving 911 calls and completing the
				  call taking process shall be made at the intervals specified in a PSAP standard
				  operating procedures conforming to Rules .0207, .0209, and .0210 of this
				  Section.
(b) All equipment shall be
				  restored to operating condition after each test or 911 call for which the
				  equipment functioned.
(c) When
				  tests detect failure or poor performance anywhere on the system, the PSAP shall
				  take appropriate steps to repair or isolate the failure or poor performance and
				  notify the person(s) responsible for repair or maintenance.
(d) All new equipment shall be tested in
				  accordance with the manufacturers' specifications and accepted PSAP practices
				  before being placed in service. PSAPs shall provide equipment operation manuals
				  for operations and testing procedures to PSAP personnel.
Authority
					 G.S.
					 62A-42;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0215 - RECORDS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) PSAPs shall
				  maintain records to ensure operational capability of all system functions for
				  at least five years.
(b) After
				  completion of acceptance tests, the PSAP shall retain:
(1) A set of reproducible, as-built
				  installation drawings;
(2)
				  Operation and maintenance manuals;
(3) Written sequence of operation;
				  and
(4) Results of all operational
				  tests and values at the time of installation.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0200 - PUBLIC SAFETY ANSWERING POINTS (PSAPS) › Section 06C .0216 - ASSESSING PSAP OPERATIONS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) The
				  Board shall conduct annual reviews of PSAP operations to determine whether a
				  PSAP meets the requirements of Section .0200 of these Rules. Reviews shall be
				  conducted by at least two persons selected by the Board based on each person's
				  knowledge and experience of 911 systems and PSAP operations. The Board shall
				  provide notice to a PSAP at least 90 days in advance of a review. The notice
				  shall include the scope of the review and shall identify the
				  reviewers.
(b) A written report
				  shall be provided to a PSAP within 30 days of the date of review. The report
				  shall state any deficiencies that identify a failure to fulfill the
				  requirements of Section .0200 of these Rules.
(c) The report shall include procedures and
				  recommendations to remediate the identified deficiencies. PSAPs shall respond
				  to the report no more than 30 days following receipt and identify actions taken
				  or planned to remediate deficiencies.
(d) Notwithstanding the annual review in
				  Paragraph (a) of this Rule, a PSAP having no deficiencies or remediating
				  deficiencies identified within 30 days of the report delivery date shall not be
				  subject to review for three years.
Authority
					 G.S.
					 62A-42(a)(4);
					 62A-42(a)(5);
Eff. July 1, 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0300 - COMMERCIAL MOBILE RADIO SERVICE (CMRS) PROVIDERS › Section 06C .0301 - REGISTRATION OF CMRS SERVICE PROVIDERS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) CMRS
				  service providers or resellers of any CMRS that receive authority to serve any
				  area within the State of North Carolina, shall register with the Board within
				  30 calendar days of the later of receiving authority to operate, or of
				  beginning operations, in North Carolina.
(b) Such registration shall be filed with the
				  Commission's Executive Secretary and shall include the following information:
(1) The legal name of CMRS service
				  provider;
(2) All business names
				  used by the CMRS service provider in North Carolina;
(3) The name, title, mailing address,
				  telephone number, fax number, and email address (if available) of the person to
				  be contacted regarding 911 matters;
(4) A listing of all areas in which the CMRS
				  service provider is authorized to serve any portion of North Carolina;
				  and
(5) The FCC filer ID and FCC
				  Registration Number of the CMRS service provider.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0300 - COMMERCIAL MOBILE RADIO SERVICE (CMRS) PROVIDERS › Section 06C .0302 - CMRS SERVICE PROVIDER REIMBURSEMENT

Current through Register Vol. 39, No. 2, July 15, 2024
(a)
				  Sworn invoices shall be attested to by a person having authority to represent
				  the CMRS service provider. Only costs that are commercially reasonable are
				  eligible for cost recovery. The CMRS service provider may present costs as the
				  actual incurred costs of the CMRS service provider, an estimate of the incurred
				  costs, or the approved rate per subscriber multiplied by the actual subscriber
				  count. If estimated costs are used, the CMRS service provider shall annually
				  true up its costs to ensure that over-recovery does not occur. CMRS service
				  providers shall maintain records consistent with Generally Accepted Accounting
				  Principles as applied by the provider to demonstrate that costs were actually
				  incurred as submitted for reimbursement. Internal costs (engineering time,
				  facilities, proportionate share of software, etc.) shall be supported by
				  documentation. All costs are subject to review by the Board.
(b) As used in this Rule, "commercially
				  reasonable" shall mean the cost that takes into account the facts and
				  circumstances at the time the cost is incurred. The Board shall determine
				  whether costs are commercially reasonable pursuant to Chapter 25 of the General
				  Statutes.
Authority
					 G.S.
					 62A-45;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0300 - COMMERCIAL MOBILE RADIO SERVICE (CMRS) PROVIDERS › Section 06C .0305 - REMITTANCE OF SERVICE CHARGES

Current through Register Vol. 39, No. 2, July 15, 2024
(a)
				  Service providers shall remit service charges to the 911 Board at the address
				  listed in Rule .0102 of this Subchapter.
(b) Service providers may remit funds by
				  check payable to the Board, or by electronic funds transfer upon satisfaction
				  of transaction processing requirements.
(c) Voice communications service providers
				  that assess the service charge to resellers of their services shall remit such
				  service charges to the Board.
(d)
				  The Department of Information Technology Fiscal Services shall act as the
				  receiving agent for the service providers' monthly reimbursements and as the
				  administrator of the 911 Fund.
Authority
					 G.S.
					 62A-43;
					 147-86.11;
Eff. July
					 1, 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0300 - COMMERCIAL MOBILE RADIO SERVICE (CMRS) PROVIDERS › Section 06C .0306 - PREPAID WIRELESS SERVICE

Current through Register Vol. 39, No. 2, July 15, 2024
(a) A
				  voice communications service provider of prepaid wireless service is not
				  eligible for reimbursements to CMRS providers.
(b) Rules .0109 through .0114 of this Chapter
				  governing hearings and declaratory rulings shall not apply to a voice
				  communications service provider of prepaid wireless service for issues arising
				  under the administration authority of the Department of Revenue.
(c) Contract or other information submitted
				  to the Board by a voice communications service provider of prepaid wireless
				  service may be proprietary under
				  G.S.
				  62A-52. Service providers shall mark any
				  proprietary or other non-public information as such before sending to the
				  Board.
Authority
					 G.S.
					 62A-43;
					 62A-44;
					 62A-52;
					 62A-54;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0300 - COMMERCIAL MOBILE RADIO SERVICE (CMRS) PROVIDERS › Section 06C .0401 - PSAP GRANTS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) When there are
				  funds available, the Board shall publish a notice on its website, as set forth
				  in Rule .0102 of this Subchapter, of grant availability to primary PSAPs and
				  governing entities operating primary PSAPs.
(b) Any primary PSAP or the governing entity
				  operating a primary PSAP may apply for a grant.
(c) Each applicant applying for grant funds
				  shall complete and submit an application that may be obtained from the Board
				  office or from the Board website at the address as set forth in Rule .0102 of
				  this Subchapter.
(d) The Board
				  shall accept grant applications as stated in the Board's published notice of
				  grant availability. Grant applications submitted that do not conform to the
				  Board's published requirements may be considered at the discretion of the
				  Board, provided that grant funds are not exhausted by conforming grant
				  applications and the non-conforming grant applications satisfy
				  G.S.
				  62A-47.
(e) Applications for grants for each item
				  over twenty-five thousand dollars ($25,000) shall be accompanied by at least
				  three written competitive quotes. The Board shall compare the three quotes to
				  any existing State contract in order to determine appropriate
				  funding.
Authority
					 G.S.
					 62A-47;
Eff. July 1,
					 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0300 - COMMERCIAL MOBILE RADIO SERVICE (CMRS) PROVIDERS › Section 06C .0402 - GRANTS FOR CONSTRUCTION OR RENOVATION

Current through Register Vol. 39, No. 2, July 15, 2024
(a) The
				  requirements in this Rule, Grants for Construction or Renovation, shall apply
				  only to new construction and construction renovations of an existing structure
				  or facility funded by the North Carolina 911 Board. PSAPs receiving grants for
				  construction or renovation shall ensure compliance with the provisions of this
				  Rule.
(b) HVAC.
(1) HVAC systems shall be designed to
				  maintain temperature and relative humidity within limits specified by the
				  manufacturer of the equipment critical to the operation of the PSAP.
(2) HVAC systems shall be independent systems
				  that serve only the PSAP.
(3) HVAC
				  system intakes for fresh air shall be arranged to minimize smoke intake from a
				  fire inside or outside the building and to resist intentional introduction of
				  irritating, noxious, toxic, or poisonous substances into the HVAC
				  system.
(4) HVAC emergency controls
				  shall be provided in the operations room to permit closing of outside air
				  intakes.
(5) Back-up HVAC systems
				  shall be provided for the operations room and other spaces housing electronic
				  equipment essential to the operation of the PSAP.
(6) HVAC systems shall be designed so that
				  the PSAP is capable of uninterrupted operation with the largest single HVAC
				  unit or component out of service.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0300 - COMMERCIAL MOBILE RADIO SERVICE (CMRS) PROVIDERS › Section 06C .0403 - GRANT AGREEMENTS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) Grant
				  agreements shall comply with
				  G.S.
				  62A-47.
(b) Unless otherwise determined by the Board
				  based upon the grant application, grant agreements shall be for a term not to
				  exceed one year.
(c) Grant
				  agreements shall include terms ensuring compliance with
				  G.S.
				  159-26,
				  G.S.
				  159-28, and
				  G.S.
				  159-34.
Authority
					 G.S.
					 62A-42;
					 62A-47;
					 143C-6-22;
					 143C-6-23;
Eff. July
					 1, 2016.
North Carolina Administrative Code › Title 09 - GOVERNOR AND LT. GOVERNOR › Chapter 06 - OFFICE OF INFORMATION AND TECHNOLOGY SERVICES › Subchapter C › Section .0300 - COMMERCIAL MOBILE RADIO SERVICE (CMRS) PROVIDERS › Section 06C .0404 - GRANT FUNDS

Current through Register Vol. 39, No. 2, July 15, 2024
(a) The grantee
				  shall deposit grant funds in a bank account maintained by the grantee and the
				  grantee shall assign each grant a unique accounting code designation for
				  deposits, disbursements, and expenditures. All grant funds in the account shall
				  be accounted for separately from other grantee funds. Grant funds may be used
				  only between the beginning and ending dates of the grant, unless the grantee
				  requests an extension and it is granted by the Board.
(b) Grant funds are not transferable to any
				  other entity. If equipment purchased using grant funds is sold or transferred
				  within three years of the end of the grant period, the grantee shall return the
				  grant funds to the Board on a pro-rata basis using depreciation
				  schedules.
Authority
					 G.S.
					 62A-47;
Eff. July 1,
					 2016.