reglab/statecodes huggingface dataset:
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.13 - Prompt restoration standards

Current through Register Vol. 56, No. 14, July 15, 2024
(a) All cable
				television operators shall dispatch personnel to begin corrective action within
				two hours of notification of any total loss of service affecting five or more
				contiguous customers within the cable system.
1. In situations where a system experiences
				multiple simultaneous or near-simultaneous outages due to weather or other
				causes beyond the cable television operator's control, the cable television
				operator shall make every reasonable attempt to respond to and restore the
				multiple outages as soon as possible.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.14 - Availability of special equipment

Current through Register Vol. 56, No. 14, July 15, 2024
(a) The cable
				television operator shall provide, upon the request of the customer, the
				following equipment:
1. A parental lock to
				allow customer blocking of a specified cable service or channel as required by
				47 U.S.C. §
											544(d)(2); and
2. Devices to insure adequate access to cable
				television service for hearing-impaired persons pursuant to
				47 U.S.C. §
											543(e)(2).
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.15 - Trial and promotional services

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Customers who
				affirmatively agree to take a trial or promotional service offering marketed by
				the cable television operator for a specified period on a free or reduced price
				basis shall not be charged for the disconnection or downgrade of the service
				provided the customer notifies the cable television operator prior to the end
				of the trial or promotional period that they no longer want the
				service.
(b) Cable television
				operators shall maintain records of all such trial services clearly outlining
				the terms and scope of offering for inspection by the Office for a period of
				three years and shall provide copies of such records to the Office upon
				request.
(c) Cable television
				operators shall maintain records of all promotional service offerings for
				public inspection for a period of three years clearly outlining the terms and
				scope of the offering.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.18 - Periodic notices to customers

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Each cable
				television operator shall provide annual notice to each customer of the
				following:
1. Notice of all monthly service
				packages and corresponding rates available according to the customer's billing
				classification (for example, residential, commercial, hotel/motel);
2. The privacy notice as required by
				47 U.S.C. §
											551(a)(1) and
				48:5A-56(b);
3. Notice of the advance payment discount if
				the cable television operator's filed schedule of prices, rates, terms and
				conditions provides for payments more than 30 days in advance, as required by
				14:18-3.8(c);
4. Notice of the availability of devices for
				hearing impaired as required by
				14:18-3.1 4(a)2;
				and
5. Notice of the availability
				of parental lock devices as required by
				14:18-3.1 4(a)1
				and
				47 U.S.C. §
											544(d)(2).
6. Notice of receipt of termination notice by
				a third-party designee, pursuant to N.J.S.A. 48:5A-36.1.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.19 - Interest on uncorrected billing errors

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Subscribers are
				entitled to credit with interest for any overpayments due to a billing error
				which are not refunded or corrected within two billing cycles after the
				subscriber notifies the cable television operator in writing.
(b) The interest rate shall be equal to the
				IRS rates for over and underpayments utilized by the FCC at
				47
				C.F.R. §
										76.942(e),
				incorporated herein by reference, compounded daily through the date of
				distribution.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.20 - Discounts for senior and/or disabled citizens

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Prior to
				offering a senior and/or disabled citizen discount, a cable television company
				shall:
1. Specify the rates, terms, and
				conditions for the discount, and which services are included;
2. Provide notice prior to the effective date
				to each customer and municipality served; and
3. Provide notice prior to the effective date
				to the Office of Cable Television along with a revised schedule of prices,
				rates, terms and conditions showing any such changes.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.21 - Avoidance of interruption; prompt restoration

Current through Register Vol. 56, No. 14, July 15, 2024
Each cable television company shall exercise reasonable
				  diligence to avoid interruptions, curtailments or deficiencies of service and,
				  when such interruptions occur, service shall be restored as promptly as
				  possible, consistent with safe practice.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.22 - Notice of planned interruptions

Current through Register Vol. 56, No. 14, July 15, 2024
Planned interruptions for operating reasons shall always be
				  preceded by reasonable notice, preferably on a locally originated channel, to
				  all affected customers, and the work shall be planned to minimize customer's
				  inconvenience.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.23 - Reimbursement for lost, stolen or damaged equipment

Current through Register Vol. 56, No. 14, July 15, 2024
(a) The cost
				charged to customers by cable television operators to replace lost or stolen
				converters or other auxiliary equipment shall be in an amount not to exceed the
				cable television operator's current replacement cost of the
				equipment.
(b) The cost charged to
				customers by cable television operators for damaged equipment shall not exceed
				the reasonable repair costs or actual replacement cost, whichever is
				lesser.
(c) A cable television
				company shall not charge a customer for any damage to converters or other
				auxiliary equipment which may have resulted from the design, operation or
				maintenance of the equipment or from normal wear and tear.
(d) In the event the cable television company
				seeks to impose a charge for a customer pursuant to this section, the cable
				television company shall give written notice to the customer of the amount
				sought and the reasons for the charge. The customer shall also be notified of
				the opportunity to refer the matter to the Office of Cable Television or the
				appropriate complaint officer pursuant to
				48:5A-26.
(e) Cable television operators shall provide
				written notification to all new customers and customers receiving new or
				additional equipment of the rights and obligations of this section.
(f) The cable television operator's
				replacement cost may include normal postage, shipping and handling
				costs.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.24 - Late fees and charges

Current through Register Vol. 56, No. 14, July 15, 2024
(a) In the event a
				cable television operator imposes an additional fee or charge or penalty to a
				customer for billing balances which are considered past due or late, the cable
				television operator shall clearly specify the amount of the fee, charge or
				penalty on the customer bill. The cable television company shall also specify
				the method of calculation of the fee, charge or penalty on the bill.
(b) A cable television operator shall not
				impose an additional fee, charge or penalties specified in (a) above on any
				account balance less than 30 days past due.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.25 - Refunds and credits

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Where a
				customer is due a refund, refund checks shall be issued promptly, but no later
				than either:
1. The customer's next billing
				cycle following the resolution of the issue giving cause for the rebate, or 30
				days whichever is earlier; or
2.
				The return of the equipment supplied by the cable television operator if
				service is terminated.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.26 - Pre-termination access to cable home wiring

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Prior to
				termination of service, a customer may install or provide for the installation
				of their own cable home wiring, or connect additional home wiring, splitters or
				other equipment within their premises to the wiring owned by the cable
				television operator, so long as no electronic or physical harm is caused to the
				cable television system and the physical integrity of the cable television
				operator's wiring remains intact.
(b) Cable television operators may require
				that home wiring (including passive splitters, connectors and other equipment
				used in the installation of home wiring) meets reasonable technical
				specifications, not to exceed the technical specifications of such equipment
				installed by the cable television operator; provided, however, that if
				electronic or physical harm is caused to the cable television system, the cable
				television operator may impose additional technical specifications to eliminate
				such harm. To the extent a customer's installation or rearrangement of wiring
				degrades the signal quality of or interferes with other customers' signals or
				causes electronic or physical harm to the cable television system, the cable
				television operator may discontinue service to that customer until such
				degradation or interference is resolved.
(c) Customers shall not physically cut,
				substantially alter, improperly terminate or otherwise destroy cable television
				operator owned home wiring.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 3 - CUSTOMER RIGHTS › Section 14:18-3.27 - Furnishing information and notices to customers in electronic form

Current through Register Vol. 56, No. 14, July 15, 2024
(a) For any
				customer who opts to receive electronic only delivery of monthly bills, notice
				on the electronic bill shall be the equivalent of notice on the paper
				bill.
(b) Except as otherwise
				specified in this chapter and not inconsistent with Federal law, any notice or
				information required to be provided by a cable television company to a customer
				under this chapter may be provided electronically, so long as the customer
				affirmatively provides explicit consent (segregated from the general terms and
				conditions of service) to receive such information or notice in electronic
				fashion. Receipt of service cannot be conditioned upon a customer's consent to
				receiving electronic notice.
(c) A
				customer shall have the right to opt-out or otherwise withdraw consent of
				receiving electronic notice at any time and for any reason.
(d) The provisions of this section shall not
				apply to any notice of discontinuance required to be furnished under
				14:18-3.9 or 4.3.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.1 - Permits

Current through Register Vol. 56, No. 14, July 15, 2024
(a) The cable television company, where
				necessary, shall make application for any street opening permits for installing
				its cables and shall not be required to furnish service until after such
				permits are granted.
(b) The
				municipal charge, as set forth in N.J.S.A. 48:5A-3e and 30, for use of the
				streets shall be paid annually by the cable television company.
(c) A municipality may require that a cable
				television operator seek permits for work performed under this section.
				However, the fee provided in (b) above is in lieu of all other fees that may be
				assessed for road openings permits.
(d) The fee provided at (b) above is in lieu
				of all other fees, charges, or assessments that may be imposed in connection
				with costs or expenses related to the construction, presence, or operation of a
				cable television system within the municipality, including, without limitation,
				fees for any permits, legal fees for permit application reviews, and
				engineering fees.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.2 - Refusal to connect

Current through Register Vol. 56, No. 14, July 15, 2024
A cable television company may refuse to connect with any
				  customer's installation when it is not in accordance with the schedule of
				  prices, rates, terms, and conditions of the cable television company furnishing
				  the service which have been filed with the Office or posted on the company's
				  website with the provisions of applicable governmental
				  requirements.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.3 - Basis of discontinuance of service

Current through Register Vol. 56, No. 14, July 15, 2024
(a) The cable
				television company shall, upon reasonable notice when it can be reasonably
				given, have the right to suspend or curtail or discontinue service for the
				following reasons:
1. For the purpose of
				making permanent or temporary repairs, changes or improvements in any part of
				its system;
2. For compliance in
				good faith with any governmental order or directive, notwithstanding such order
				or directive subsequently may be held to be invalid;
3. For any of the following acts or omissions
				on the part of the customer:
i. Nonpayment of
				a valid bill due for service furnished at a present or previous location in
				accordance with the further requirements stipulated in
				14:18-3.9. However, nonpayment for
				business service shall not be a reason for discontinuance of residence service
				without the prior approval of the Office;
ii. Tampering with any facility of the cable
				television company;
iii. Fraudulent
				representation in relation to the use of the service within the customer's
				premises;
iv. Customer moving from
				the premises, unless the customer requests that service be continued;
v. Providing cable television service to
				others through the "tapping" of the cable television company's system without
				approval of the cable television company;
vi. Refusal to contract for service where
				such contract is required by the schedule of prices, rates, terms and
				conditions filed with the Office;
vii. Failure to make or increase an advance
				payment or deposit as provided for in these rules or the schedule of prices,
				rates, terms and conditions;
viii.
				Connecting and operating in such manner as to produce disturbing effects on the
				service of the cable television company or other customers;
ix. Failure of the customer to comply with
				any reasonable standard terms and conditions contained in the cable television
				company's schedule of prices, rates, terms and conditions;
x. Where the condition of the customer's
				installation presents a hazard to life or property; or
xi. Failure of customer to repair any faulty
				television or FM receiver or other cable television receiving facility
				belonging to the customer; or
4. For refusal of reasonable access to
				customer's premises for necessary purposes in connection with rendering of
				service, including the proper and legal maintenance or removal of the cable
				television company's property.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.4 - Access to customer's premises

Current through Register Vol. 56, No. 14, July 15, 2024
(a) The cable
				television company shall have the right of reasonable access to customer's
				premises, and to all property furnished the cable television company at all
				reasonable times for the purpose of inspection of premises incident to the
				installation of service, inspecting, testing or repairing its facilities used
				in connection with supplying the service or for the removal of its
				property.
(b) The customer shall
				obtain, or cause to be obtained, all permits needed by the cable television
				company for access to the cable television company's facilities at the
				customer's customer terminal.
(c)
				Access to the cable television company's facilities shall not be given except
				to authorized employees or agents of the cable television company or duty
				authorized governmental officials, who shall present proper
				identification.
(d) In the case of
				defective service, the subscriber shall not interfere or tamper with the
				apparatus belonging to the cable television company but shall immediately
				notify the cable television company to have the defects remedied.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.5 - Compensation for taking because of installation of cable television facilities

Current through Register Vol. 56, No. 14, July 15, 2024
(a) A cable television operator shall award $
				1.00 to a fee owner, as defined by
				48:5A-49(b)(1),
				in consideration of the access granted pursuant to the Cable Television Act,
				48:5A-49.
(b) Unless cable television service is being
				currently provided to a certain multifamily property, a cable television
				operator shall serve written notice to the fee owner, landlord or agent of its
				intent to install cable television service or facilities upon the fee owner's
				property at least 30 days prior to commencing such installation. Notice shall
				be served by certified mail and the form and content of such notice shall
				include at a minimum:
1. The name and address
				of the cable television operator;
2. The name and address of the fee owner,
				manager or superintendent;
3. The
				approximate date of the installation;
4. Citations from the Cable Television Act
				and New Jersey Administrative Code, specifically
				48:5A-49
				and
				48:5A-51,
				and 14:18-4.5;
5. A general
				description of the proposed method of installation;
6. Notice that the amount of $ 1.00 in
				consideration for the access granted pursuant to the Cable Television Act will
				be tendered when an agreement is signed.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.6 - Deposits to insure credit

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Where the
				credit of a customer is not established or where a customer is in default in
				the payment of bills, the cable television company may require a reasonable
				deposit as a condition of supplying service or continuing service.
(b) The credit established, by whatever
				method, shall apply at any location within the area of the cable television
				company furnishing the service; that is, service is not to be regarded as
				restricted to a particular location.
(c) The amount of a deposit shall be
				reasonably related to the charge for service during a billing period, provided
				such period does not exceed two months.
(d) In all cases where bills are rendered
				quarterly, semi-annually or annually, the amount of deposit shall not exceed
				the estimated average charge for service during any two months of the billing
				period.
(e) In determining the
				amount of any deposit, there shall be excluded from the average bill such
				portion thereof, if any, for which payment is received in advance.
(f) Interest, at the prevailing rate
				determined pursuant to
				14:18-3.1 9, shall be paid by the
				cable television company on all credit deposits held by it, provided the
				deposit has remained with the cable television company for at least six months.
				Moneys collected as deposits, pursuant to this section, shall be held in a
				separate account and shall not be used for any purpose other than the
				maintenance of customer accounts.
(g) Where a customer is in default in the
				payment of bills, service shall not be discontinued for failure to make such
				deposit except after proper notice, in accordance with
				14:18-3.9(b).
(h) If a customer who has made a deposit
				fails to pay a bill, the cable television company may apply such deposit
				insofar as is necessary to liquidate the bill and may require that the deposit
				be restored to its original amount.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.7 - Deposits on auxiliary equipment

Current through Register Vol. 56, No. 14, July 15, 2024
(a) When a cable
				television company supplies auxiliary equipment, such as a converter or other
				modifying device, to a customer's cable television receiving facility, the
				cable television company may require the payment of a reasonable deposit
				thereon, provided, however, that said deposit shall not exceed the replacement
				cost of the unit(s). Records of deposits on auxiliary equipment shall be kept
				in accordance with
				14:18-4.8.
(b) The interest provision of
				14:18-4.6 shall apply to auxiliary
				equipment deposits. However, moneys collected as deposits pursuant to this
				section may be used by the cable television company to defray the cost of and
				service to such unit(s).
(c) If the
				cable television company is required to replace or repair the unit(s) because
				of customer abuse, the cable television company may apply such deposit insofar
				as is necessary and may require that the deposit be restored to its original
				amount.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.8 - Receipts and records

Current through Register Vol. 56, No. 14, July 15, 2024
(a) The cable
				television company shall furnish a receipt to each customer who has made a
				deposit.
(b) Where return of the
				deposit is made in cash, surrender of the receipt or, in lieu thereof, proof of
				identity may be required.
(c) The
				cable television company and/or any successor to interest in the cable
				television company shall retain a record of each customer deposit for auxiliary
				equipment for the period of time while the customer is active and for three
				years beyond the date of permanent disconnection of the customer. The record
				shall consist of the amount of deposit and the date the deposit was made, as
				well as any refund or adjustments thereto. If, pursuant to
				14:18-4.9(b), the
				cable television company refunds the deposit to the customer, then the cable
				television company shall only be required to maintain the record of that
				customer for an additional three years.
1.
				"Permanent disconnection," for use in this subsection, shall mean the final
				physical disconnection of a customer either by request of the customer or due
				to company action. The term shall not include the electronic or physical
				disconnection on a temporary basis for non-payment of bill, repair of the
				system, or for any other reason.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.9 - Return of deposits

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Upon closing
				any account, the balance of any deposit remaining after the closing bill for
				service has been settled shall be returned promptly to the depositor with
				interest due from the date of deposit through the date the customer terminates
				service. No deposit is required to be refunded until the customer returns the
				units for which the deposit was required, pursuant to (c) below.
(b) With reference to
				14:18-4.6, Deposits to insure
				credit, each cable television company shall review a customer's account at
				least once every two years, and if such review indicates that the customer has
				established credit satisfactory to the cable television company, then the
				outstanding deposit shall be refunded to the customer.
(c) With reference to
				14:18-4.7, Deposits on auxiliary
				equipment, the amount of deposit shall be refunded to the customer upon
				termination of service and return of the unit(s) in good condition, reasonable
				wear and tear excepted. If any portion of the deposit is required to offset the
				cost of replacement or repair necessitated by customer abuse to such unit(s),
				the difference between such cost and the amount of deposit shall be refunded to
				the customer. The cable television company shall refund the deposit, as
				adjusted for any amount owed as provided in subsection (a) and this subsection,
				if necessary, within two billing cycles after the customer returns the cable
				television company's equipment.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.10 - Consolidated notice

Current through Register Vol. 56, No. 14, July 15, 2024
All notices required by
				  14:18-3.1 8(a) or (b) may be
				  provided to customers in a single annual or quarterly notice, respectively, to
				  each customer as long as all required information for each item is
				  included.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.11 - Disposition of cable home wiring

Current through Register Vol. 56, No. 14, July 15, 2024
(a) The following
				applies to all individual customer's home wiring:
1. Upon voluntary termination of cable
				television service by a customer in a single unit installation, a cable
				television operator shall not remove the cable home wiring unless it gives the
				customer the opportunity to purchase the wiring at the replacement cost, and
				the customer declines. If the customer declines to purchase the cable home
				wiring, the cable television system operator shall then remove the cable home
				wiring within seven days of the customer's decision, under normal operating
				conditions, or make no subsequent attempt to remove it or to restrict its
				use.
2. Upon voluntary termination
				of cable television service by an individual customer in a multiple-unit
				installation, a cable television operator shall not be entitled to remove the
				cable home wiring unless: it gives the customer the opportunity to purchase the
				wiring at the replacement cost; the customer declines, and neither the MDU
				owner nor an alternative MVPD, where permitted by the MDU owner, has provided
				reasonable advance notice to the incumbent provider that it would purchase the
				cable home wiring pursuant to this section if and when a customer declines. If
				the cable television system operator is entitled to remove the cable home
				wiring, it shall then remove the wiring within seven days of the customer's
				decision, under normal operating conditions, or make no subsequent attempt to
				remove it or to restrict its use.
3. The cost of the cable home wiring is to be
				based on the replacement cost per foot of the wiring on the customer's side of
				the demarcation point multiplied by the length in feet of such wiring, and the
				replacement cost of any splitters or other passive equipment located on the
				customer's side of the demarcation point.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.12 - Home run wiring in MDU settings

Current through Register Vol. 56, No. 14, July 15, 2024
(a) The following
				applies to home run wiring where an MDU owner has an ownership interest:
1. Where an MDU owner has an ownership
				interest in the home run wiring utilized by the incumbent franchised cable
				operator, and the MDU owner desires to utilize the home run wiring for services
				to be provided by an alternate MVPD, it is the MDU owner's responsibility to
				ensure that any actions taken to gain control of the home run wiring are
				consistent with the mandatory access rights granted to the cable television
				operator under
				48:5A-49,
				48:5A-51, and
				14:18-4.5. Pursuant to these
				sections, no MDU owner may terminate access to existing home run wiring in
				which it has an ownership interest without proper notice to the incumbent
				franchised cable television operator and without affording the incumbent cable
				television operator an opportunity to replace existing home run wiring in the
				MDU.
2. No MDU owner or agent of an
				MDU owner shall deny any tenant of a dwelling under its control access to the
				services of a franchised cable television operator, nor otherwise abridge the
				rights or discriminate against any such tenant receiving cable television
				service; in accordance with the provisions of
				48:5A-49 and any other relevant
				rule or statute now in effect or hereinafter enacted.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 4 - CABLE TELEVISION OPERATOR RIGHTS › Section 14:18-4.13 - Access to molding

Current through Register Vol. 56, No. 14, July 15, 2024
(a) An MVPD shall
				be permitted to install one or more home run wires within the existing molding
				of an MDU where the MDU owner finds that there is sufficient space to permit
				the installation of the additional wiring without interfering with the ability
				of an existing franchised cable television operator to provide service, and
				gives its affirmative consent to such installation. This subsection shall not
				apply where the incumbent provider has an exclusive contractual right to occupy
				the molding.
(b) If an MDU owner
				finds that there is insufficient space in existing molding to permit the
				installation of the new wiring without interfering with the ability of an
				existing franchised cable television operator to provide service, but gives its
				affirmative consent to the installation of larger molding and additional
				wiring, the MDU owner (with or without the assistance of the incumbent and/or
				the alternative provider) shall be permitted to remove the existing molding,
				return such molding to the incumbent, if appropriate, and install additional
				wiring and larger molding in order to contain the additional wiring. This
				subsection shall not apply where the incumbent franchised cable television
				operator possesses a contractual right to maintain its molding on the premises
				without alteration by the MDU owner.
(c) The alternative provider shall be
				required to pay any and all installation costs associated with the
				implementation of (a) or (b) above, including the costs of restoring the MDU
				owner's property to its original condition, and the costs of repairing any
				damage to the incumbent franchised cable television operator's wiring or other
				property.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 5 - OFFICES › Section 14:18-5.2 - Personnel to be contacted

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Each cable
				television company shall furnish to the Office and keep current a list of
				names, addresses and telephone numbers of responsible officials to be contacted
				in connection with routine matters during normal working hours.
(b) Each cable television company shall also
				furnish to the Office and keep current a list of names, addresses and telephone
				numbers of responsible officials who may be contacted in event of emergency
				during other than normal work-hours.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 6 - RECORDS › Section 14:18-6.1 - Availability of records

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Each cable
				television company shall notify the Office, upon request, of the location of
				its office or offices within the State at which various records may be made
				accessible for review by Office staff within five days of request.
(b) These records shall be open for
				examination by the Office's representatives.
(c) Records shall be deemed accessible for
				review within the meaning at (a) above if they are maintained in electronic
				form, so long as a computer terminal capable of accessing the records is made
				available at an office or offices within the State and that office or those
				offices, upon request, are identified to the Office in accordance with (a)
				above.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 6 - RECORDS › Section 14:18-6.2 - Plant and operating records

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Each cable
				television company shall maintain adequate maps or records reflecting the
				latest available information and data concerning the size, type, location and
				date of construction and installation of its major units of property.
(b) Each office within the State shall
				maintain copies of filings required by the FCC to be maintained at that
				office.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 6 - RECORDS › Section 14:18-6.3 - Accidents or injury to personnel

Current through Register Vol. 56, No. 14, July 15, 2024
Each cable television company shall keep a record of, and
				  report to the Office, any serious accident or any serious injury to or death of
				  personnel involved in the operation or maintenance of its system or any serious
				  accident resulting from the operation or maintenance of its system on forms
				  prescribed and furnished by the Office in addition to providing a detailed
				  narrative explaining the cause of the accident, any corrective action taken, as
				  well as copies of any police reports generated as a result of the
				  accident.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 6 - RECORDS › Section 14:18-6.4 - Public records

Current through Register Vol. 56, No. 14, July 15, 2024
All records, which are required to be made, maintained or
				  kept by and for the Office concerning cable television companies shall be
				  subject to the Board's Open Public Records Act found at N.J.A.C.
				  14:1-12.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 6 - RECORDS › Section 14:18-6.6 - Reporting and records of interruptions and outages

Current through Register Vol. 56, No. 14, July 15, 2024
(a) All outages
				where service to customers is interrupted for at least two hours and which
				affect 50 or more customers shall be reported by each cable television company
				to the Office on a form prescribed by the Director.
1. Such reports shall be collected and filed
				electronically with the Office monthly within 15 days of the end of the month
				for which said report is filed.
2.
				Cable television companies must report to the Office by email to designated
				personnel during the course of the outage, all outages which exceed one hour in
				length and affect more than 500 customers.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 6 - RECORDS › Section 14:18-6.7 - Complaint recording and reporting

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Each cable
				television company shall keep, for at least a period of three years beyond the
				close of the calendar year of the report in (g) below, a record of all
				complaints received at its offices, which shall include the name and address of
				the customer, the date, the nature of the complaint, any corrective action
				taken, and the final disposition of the complaint.
(b) Each cable television company shall seek,
				collect and document consent from each customer for the release of personally
				identifiable information, as defined by
				48:5A-55(d), to
				the Board and to the Office, as follows:
1.
				Upon a new request for service, the cable television company shall provide an
				initial written notice seeking the customer consent required under this
				subsection. Such consent shall be confirmed in writing;
2. At least once per calendar year, the cable
				television company shall notify customers that the customer may provide the
				consent required above. The notice may be given through a bill insert, bill
				notice, direct first class mailing or through another manner if specifically
				directed by the Board. This notice shall, at a minimum, provide the customer
				with a method of responding to the cable television company so that consent can
				be recorded and retained by the cable television company. The method of
				response may be in either a physical or electronic format;
3. The cable television company shall obtain
				the approval of the Office for the written initial and annual notices required
				under this subsection prior to sending the notice to customers; and
4. A refusal on the part of a customer to
				provide consent does not release the cable television company from the
				requirements for recording, retaining and reporting all complaints received in
				accordance with this section, except as provided in (d) and (e)
				below.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 7 - REPORTS AND FILINGS › Section 14:18-7.1 - Periodic reports

Current through Register Vol. 56, No. 14, July 15, 2024
(a) Each certified cable television company
				shall file with the Office a Cable Facts Questionnaire as listed in Appendix A
				of this Chapter, no later than March 1st of each year.
(b) Each cable television company shall file
				with the Office on or before March 31 of each year a summary of its finances
				and operations for the preceding calendar year on forms prescribed and
				furnished by the Office.
(c) Other
				periodic reports shall be filed on or before the due date noted on the report
				form or as otherwise required by law.
(d) Reports required in (b) and (c) above, as
				well as reports required pursuant to
				48:5A-34.a, may be prepared on a
				system-level, legal entity-, regional-, or Statewide-level (that is,
				multi-system) basis except for certain financial, statistical, and ownership
				information, as specified in the form, which shall continue to be required on a
				system-level basis.
(e) Reports
				required by (b) and (c) above that are not independently audited may be
				provided on an unaudited basis, if accompanied by a certification by the
				operator's financial officer, attesting to the truth, completeness, and
				accuracy of the filed reports.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 7 - REPORTS AND FILINGS › Section 14:18-7.2 - Special reports

Current through Register Vol. 56, No. 14, July 15, 2024
In special instances, cable television companies may be
				  required to submit reports quarterly, monthly or at any other interval as
				  directed by the Board or Office.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 7 - REPORTS AND FILINGS › Section 14:18-7.3 - Other filings

Current through Register Vol. 56, No. 14, July 15, 2024
(a) All cable television companies shall
				provide to the Office upon request copies of any executed pole attachment
				agreements and amendments thereto.
(b) Each cable television company shall file
				electronically with the Board its current schedule of prices, rates, terms, and
				conditions applicable to the services available, pursuant to the provisions of
				48:5A-1 et seq., as applicable,
				with revised individual sheets to reflect any changes. Should the company seek
				to file the revision in paper form, one copy of the individual sheets
				reflecting the revised changes in the current schedule of prices, rates, terms,
				and conditions will be accepted in lieu of filing the entire
				document.
(c) Each cable television
				company shall file with the Office of Cable Television within five business
				days upon request, a copy of any FCC document required to be kept locally by
				14:18-6.2(b).
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 7 - REPORTS AND FILINGS › Section 14:18-7.4 - Notification of system rebuilds, upgrades, hub, and headend relocations

Current through Register Vol. 56, No. 14, July 15, 2024
(a)
				A cable television company shall provide advanced written notification to the
				Office prior to any major system rebuild, upgrade, headend, or hub relocation,
				and/or significant changes in system design as described in the cable
				television company's initial filing for certificate of approval or renewal
				thereof. As used in this section, "major system" refers to any system rebuild
				or upgrade that affects one or more municipalities; or where a headend or hub
				is relocated; or where significant changes to system design would affect the
				cable television company's infrastructure in an entire system (geographically
				contiguous), or region (several systems).
1.
				Notice of significant system design changes shall be accompanied by the cable
				television company's last proof-of-performance tests, as well as new
				theoretical system performance specifications.
2. Notice of headend or hub relocation shall
				include new signal surveys for off-air channels and other appropriate satellite
				or microwave surveys.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 7 - REPORTS AND FILINGS › Section 14:18-7.5 - Written procedures for use of public, educational and governmental access channels

Current through Register Vol. 56, No. 14, July 15, 2024
(a) All cable
				television operators which have managerial or operational control over an
				access channel shall develop written guidelines concerning the use of channel
				capacity designated as public, educational and/or governmental access channels.
				These guidelines shall contain information on the following:
1. The designation of and restrictions upon
				any channels available for such use;
2. The number of channels available for such
				use and the normal hours of operation of each channel;
3. The municipalities served by each
				channel;
4. The procedure by which
				persons arrange to use each channel;
5. The cost, if any, for use of each
				channel;
6. The method by which
				persons deliver programs for insertion on channel;
7. The studio and production equipment
				available, including costs and restrictions on use;
8. The method by which persons arrange to use
				any available studio or production equipment;
9. The training which is available in use of
				any studio or production equipment;
10. A written agreement between user groups,
				cable television operators, and companies which states the rights and
				responsibilities of each; and
11. A
				specified contact person to see that interested parties are
				accommodated.
New Jersey Administrative Code › Title 14 - PUBLIC UTILITIES › Chapter 18 - REGULATIONS OF CABLE TELEVISION › Subchapter 7 - REPORTS AND FILINGS › Section 14:18-7.6 - Telephone system information

Current through Register Vol. 56, No. 14, July 15, 2024
(a) When a cable
				television operator has failed to demonstrate compliance with the provisions of
				N.J.A.C.
				14:18-7.8, the Board or Board staff may
				request, in writing, that the following information concerning the operation of
				the cable television company's telephone system be filed with the Office of
				Cable Television:
1. The location of each
				office at which telephone calls from customers and the general public are
				normally received and the number of customers served by the office;
2. The days of the week and the hours in
				which an office is open to conduct business with the public and receive
				telephone calls;
3. The telephone
				numbers by which customers may call the cable television operator;
4. The method by which customers are informed
				of the telephone number(s) used to contact the cable television
				operator;
5. The total number of
				customer service representatives (CSRs) normally available to answer calls. If
				CSRs are segregated by department, the total number of CSRs available for each
				department;
6. If the assignment of
				CSRs varies by hour, day or other time period, the cable television operator
				shall describe the variation in the assignment;
7. A brief description of the initial and
				ongoing training provided to the CSRs;
8. A brief description of the billing cycle
				including dates on which bills are mailed;
9. Whether the CSRs have access to computer
				terminals for billing or service information and, if so, a brief description of
				the information available to the CSR;
10. Whether the telephone system serving the
				office has automated call distribution capability for the entire office or for
				specific departments. If so, the cable television operator shall supply a brief
				description on the method of call distribution;
11. Whether the telephone system places
				incoming calls in queue, and the maximum number of callers that can be placed
				in queue;
12. Whether the telephone
				system has an Automated Response Unit (ARU) and a description of the routing
				options available to callers through the ARU;
13. Whether the telephone system provides
				recorded messages to callers and a description of the messages
				provided;
14. Whether telephone
				answering machines or devices are used, the hours which they are used, the
				departments in which they are used and the time it takes, typically, on
				average, and in the worst case to return the call to the customer;
				and
15. The name and address of the
				answering service, if used, and the hours in which the service is used. Also,
				indicate whether the answering service receives all incoming calls or specific
				departments.