Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 3 - Operations › Section 165:57-3-1 - General operations - operator service providers

Current through Vol. 41, No. 20, July 1, 2024
(a) Every OSP shall:
(1) Brand to the end-user at the beginning of
				each telephone call. For third party or collect calls, similar identification
				shall be made to the consumer who is responsible for payment.
(2) If subscribing to a LEC's 0- Transfer or
				similar service, not knowingly take any action that would deny other OSPs who
				subscribe to said 0- Transfer or similar service an equal opportunity of being
				offered to and chosen by the end-user where the end-user is indifferent to the
				OSP who carries the call. LECs who provide a 0- Transfer or similar service
				shall administer said service in a manner designed to assure that OSPs who
				subscribe to said service have an equal opportunity of being offered to and
				chosen by the calling party where the calling party does not have a
				preference.
(3) Permit the end-user
				to terminate the telephone call at no charge before the call is
				connected.
(4) Disclose immediately
				to the end-user, upon request and at no charge to the end-user:
(A) A quote of its rates or charges for the
				call.
(B) The methods by which such
				rates or charges will be collected.
(C) The methods by which complaints
				concerning such rates, charges, or collection practices will be
				resolved.
(5) Ensure, by
				contract or tariff, that each aggregator for which such provider is the
				presubscribed provider of operator services is in compliance with the
				requirements of this Chapter.
(6)
				Withhold payment (on a location by location basis) of any compensation,
				including commissions, to aggregators if such provider reasonably believes that
				the aggregator is:
(A) Blocking access to
				intrastate common carriers by means of "800", "888", "950", or IOXXX access
				codes.
(B) Blocking access to the
				LEC operator on 0- calls.
(C)
				Blocking access to emergency services in violation of the requirements of this
				Chapter.
(7) Not bill
				for unanswered telephone calls in areas where equal access and answer
				supervision is available.
(8) Not
				knowingly bill for unanswered telephone calls where equal access is not
				available.
(9) Not engage in call
				splashing, unless the end-user requests to be transferred to another provider
				of operator services, and the end-user consents to be transferred after it has
				been informed, prior to incurring any charges, that the rates for the call may
				not reflect the rates from the actual originating location of the
				call.
(10) Except as provided in
				(9) of this subsection, not bill for a call that does not reflect the location
				of the origination of the call.
(11) Be prohibited from billing and
				collecting any aggregator surcharges not specifically outlined in the tariffs
				required to be filed with the Commission under the provisions of this Chapter.
				In no case shall the tariffed aggregator surcharge exceed the amount of one
				dollar ($1.00).