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Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-14 - Uniform Purchased Gas Adjustment Clause › Section 4901:1-14-04 - Reports

Current through all regulations passed and filed through July 1,
			 2024
Each gas or natural gas company subject to the provisions of
				this chapter shall file with the commission's docketing division quarterly gas
				cost recovery reports. With commission approval, the gas or natural gas company
				may revise the expected gas cost component of the gas cost recovery report on a
				monthly basis. Unless otherwise determined by the commission, the expected gas
				cost component may be revised, as market conditions warrant, and filed with the
				commission's docketing division no later than fourteen days prior to the
				effective date of the gas cost recovery rate.  Each gas cost recovery report shall contain:
(A) An updated gas cost recovery rate,
			 determined in accordance with rule
			 4901:1-14-05 of the
			 Administrative Code and its appendix;
(B) The data and calculations used to
			 determine the updated gas cost recovery rate;
(C) Where appropriate, notations indicating
			 the use of weather-normalized or forecasted sales volumes in the gas cost
			 recovery report and/or updates; and
(D) The frequency of revisions to the
			 expected gas cost component, the effective dates, and the dates such revisions
			 will be filed with the commission.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-14 - Uniform Purchased Gas Adjustment Clause › Section 4901:1-14-05 - Gas cost recovery rate

Current through all regulations passed
			 and filed through July 1, 2024
(A) The gas cost recovery rate equals:
(1) The gas or natural gas company's expected
			 gas cost for the upcoming quarter, or other period as approved by the
			 commission, pursuant to paragraph (K) of rule
			 4901:1-14-01 of the
			 Administrative Code, plus or minus;
(2) The supplier refund and reconciliation
			 adjustment, which reflects:
(a) Refunds
			 received from the gas or natural gas company's interstate pipeline suppliers or
			 other suppliers or service providers plus ten per cent annual interest;
			 and
(b) Adjustments ordered by the
			 commission following hearings held pursuant to rule
			 4901:1-14-08 of the
			 Administrative Code, plus ten per cent annual interest, plus or
			 minus;
(3) The actual
			 adjustment, which compensates for differences between the previous quarter's,
			 or other commission-approved period's, expected gas cost and the actual cost of
			 gas during that period, plus or minus; and
(4) The balance adjustment, which compensates
			 for any under- or overcollections which have occurred as a result of prior
			 adjustments, plus or minus.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-14 - Uniform Purchased Gas Adjustment Clause › Section 4901:1-14-06 - Customer billing

Current through all regulations passed and
			 filed through July 1, 2024
(A) Unless otherwise ordered by the
			 commission, the quarterly updated gas cost recovery rate filed in accordance
			 with rule
			 4901:1-14-04 of the
			 Administrative Code 
								is effective on or after the thirtieth day
			 following the filing date or as otherwise established by the commission.
			 Revisions made to the expected gas cost component
			 pursuant to rule
			 4901:1-14-04 of the
			 Administrative Code
								 do not affect the effective date of the gas cost recovery
			 rate. The new gas cost recovery rates may be applied to customer accounts on a
			 service-rendered or bills-rendered basis, at the option of the gas or natural
			 gas company. The commission may at any time order a reconciliation adjustment
			 as a result of errors or erroneous reporting.
(B) Except as provided in paragraph (C) of
			 this rule, if the gas cost recovery rate changes during a customer's billing
			 cycle and the gas or natural gas company elects to bill on a service-rendered
			 basis, the gas or natural gas company shall apply a weighted average gas cost
			 recovery (WGCR) rate to its customer bills. The WGCR rate shall be determined
			 in accordance with the following:
(1) GCR1
			 equals the gas cost recovery rate in effect during the first part of the
			 billing cycle.
(2) GCR2 equals the
			 gas cost recovery rate in effect during the latter part of the billing
			 cycle.
(3) V34 equals a variable
			 representing the total number of days in the billing cycle.
(4) V34.1 equals a
			 variable representing the total number of days in the billing cycle when GCR1
			 was in effect.
(5) V34.2 equals a variable
			 representing the total number of days in the billing cycle when GCR2 was in
			 effect.
(6) WGCR = [GCR1 x (V34.1 Ã·
			 V34)] + [GCR2 x (V34.2 Ã· V34)].
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-14 - Uniform Purchased Gas Adjustment Clause › Section 4901:1-14-07 - Audits

Current through all regulations passed and filed through July 1,
			 2024
(A)
								The commission shall conduct, or cause to be conducted,
			 periodic financial audits of each gas or natural gas company subject to the
			 provisions of this chapter and division (C)(4) of section
			 4905.302 of the Revised Code.
			 Except as provided in paragraph (B) of this rule and division (C) of section
			 4905.302 of the Revised Code,
			 and unless otherwise ordered by the commission, each audit shall be conducted
			 by a qualified independent auditing firm.
(B)
								The commission
			 may, upon the request of any party or upon its own initiative, conduct the
			 audits required under this rule. In determining whether to do so, the
			 commission may consider:
(1)
									The number of customers served by the
			 company;
(2)
									The cost of employing an independent
			 auditor;
(3)
									The availability of the commission staff to conduct the
			 required audits; and
(4)
									Such other factors as the commission considers
			 appropriate.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-14 - Uniform Purchased Gas Adjustment Clause › Section 4901:1-14-08 - Hearings

Current through all regulations passed and filed through July 1,
			 2024
(A) At least sixty
			 days after the filing of each audit report required under rule
			 4901:1-14-07 of the
			 Administrative Code, the commission shall hold a public hearing to review:
(1) The audit findings, conclusions, and
			 recommendations; and
(2) Such other
			 matters relating to the gas or natural gas company's gas cost recovery rates as
			 the commission considers appropriate.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-14 - Uniform Purchased Gas Adjustment Clause › Section 4901:1-14-09 - Tariffs

Current through all regulations passed and filed through July 1,
			 2024
Each gas or natural gas company subject to the provisions of
				this chapter shall file tariffs with the commission which incorporate this
				chapter in its entirety.
R.C. 119.032 review dates:
				01/29/2014 and
				01/29/2019
Promulgated
				Under: 111.15
Statutory Authority: 4905.04, 4905.05,
				4905.06
Rule Amplifies: 4905.302, 4905.303
Prior
				Effective Dates: 10/28/78
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-01 - Definitions

Current through all regulations passed and filed through July 1,
			 2024
As used in this chapter:
(A) "Collection main" means a pipe that
			 collects or transports wastewater from the service lines of a wastewater
			 customer.
(B) "Company service
			 line" means that portion of the service line between the distribution or
			 collection main up to and including the curb stop, water outlet connection, or
			 sewer inlet connection at or near the property line, right-of-way, or easement
			 line, maintained at the cost of the company.
(C) "Commission" means the public utilities
			 commission of Ohio.
(D) "Consumer
			 complaint" means a customer/consumer contact when such contact necessitates
			 follow-up by or with the utility to resolve a point of contention.
(E) "Customer" means any person who enters an
			 agreement with the company to receive waterworks and/or sewage disposal
			 service.
(F) "Customer service
			 line" means that portion of the service line from the company's service line to
			 the structure or premises which is supplied, installed, and maintained at the
			 cost of the customer.
(G) "Dead-end
			 main" means a section of a water distribution system consisting of pipe greater
			 than two inches that is not connected to another section of pipe by means of a
			 connecting loop and serves more than one customer, unless the company can
			 demonstrate that the water within the main circulates on a monthly basis or
			 less.
(H) "Distribution main" means
			 a pipe that transports or distributes water from the supply system to the
			 service lines of a water customer.
(I) "Major operational event" means a
			 significant change to a system's normal operations.
(J)
								"Non-revenue
			 water" means the components of system input volume that are not billed and
			 produce no revenue. Non-revenue water equals unbilled authorized consumption
			 plus apparent and real losses.
(K) "Outage" means any
			 interruption of a company system, other than a customer service line, which
			 causes the cessation of water service.
(L) "Service
			 connection" means the connection of the company's service line with the
			 customer's service line at or near the property line, which connection enables
			 the customer to receive service.
(M) "Tap-in" means the
			 connecting of a company service line to the distribution or collection
			 main.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-02 - General provisions

Current through all regulations passed and
			 filed through July 1, 2024
(A) The rules and regulations contained in
			 this chapter govern the furnishing of water and sewage disposal service and
			 facilities to the public by waterworks companies and/or sewage disposal system
			 companies subject to the jurisdiction of the commission.
(B)
								
								The commission 
								may:
(1) Pursue formal action, at
			 
									any
			 time, to alter or amend this chapter.
(2)
									
									Prescribe
			 different standards for the rendering of water service and/or sewage disposal
			 service as deemed necessary by the commission in any proceeding.
(3)
									
									Upon an application or a
			 motion filed by a party, waive any requirement of this chapter, other than a
			 requirement mandated by statute, for good cause shown.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-03 - Failure to comply with the rules or commission orders

Current
			 through all regulations passed and filed through July 1,
			 2024
Any waterworks company and/or sewage disposal system company
				that fails to comply with the rules and standards in this chapter or commission
				order may, after due notice, be subject to any and all of the following
				available under the law, including but not limited to:
(A) Forfeiture to the state of not more than
			 ten thousand dollars for each such failure. Each day's continuance of the
			 violation is a separate offense.
(B) Corrective action to effectuate
			 compliance.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-05 - Application for certificate of public convenience and necessity

Current through all regulations passed and filed through July 1,
			 2024
(A) Any person,
			 firm, or corporation desiring to obtain a certificate of public convenience and
			 necessity authorizing such person, firm, or corporation to construct and/or
			 operate a waterworks system and/or a sewage disposal system or to expand the
			 area in which such a system is operated, shall file an application in the form
			 and with the content specified in this rule. 
			 The required number of copies to be filed with the commission of applications
			 made pursuant to this rule is set forth in rule
			 4901-1-02 of the Administrative
			 Code.
(B) All applications and
			 exhibits shall be typewritten, filed electronically pursuant to paragraph (D)
			 of rule 4901-1-02 of the Administrative
			 Code, printed, or reproduced by some other equally legible and permanent
			 process on good quality paper, eight and one-half inches by eleven inches
			 nominal size.
(C) Applications and exhibits must be signed
			 by the applicant or his/her attorney and shall show the complete post office
			 address of the person whose signature is affixed. If the applicant is a
			 partnership, one partner may sign for all; if a corporation, the president, a
			 vice-president, secretary, or other duly authorized officer may sign. The
			 applicant shall serve a copy of the application, the exhibits, and all other
			 filings upon the Ohio environmental protection agency (OEPA) at Columbus, Ohio,
			 and shall indicate this service on the copies filed with the commission. Any of
			 the exhibits which are currently on file with the OEPA may be
			 omitted.
(D)
								
								The following exhibits shall be filed with each
			 application :
(1) Exhibit one
(a) If applicant is a corporation, it shall
			 file both of the following:
(i) A list of the
			 officers, directors, and the ten largest shareholders of the corporation, the
			 address of each, and the number of shares held by each. If there are not as
			 many as ten shareholders, a statement to that effect.
(ii) The nature, character, and extent of the
			 interest, if any, of any of the above officers, directors, or shareholders in
			 any other waterworks company and/or sewage disposal system company, or in any
			 other partnership or corporation that holds an interest in any other waterworks
			 company and/or sewage disposal system company.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-06 - Fiduciary operation of waterworks companies and/or sewage disposal system companies

Current through all regulations passed and
			 filed through July 1, 2024
Upon the occurrence of a change in the operation of a
				waterworks company and/or sewage disposal system company under the jurisdiction
				of the commission, such that a personal representative, surviving partner,
				receiver, trustee or other fiduciary continues the operation of the company,
				written notice setting forth the change in the operation of the company and
				explaining the reason for the change shall be filed with the commission within
				thirty days.
Five Year Review (FYR) Dates:
				08/17/2017 and
				08/17/2022
Promulgated
				Under: 111.15
Statutory
				Authority: 4905.04
Rule
				Amplifies: 4905.06
Prior
				Effective Dates: 2/3/77, 12/12/91
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-07 - Amendment of certificates for waterworks companies and/or sewage disposal system companies

Current through all regulations passed and
			 filed through July 1, 2024
(A) Before extending a waterworks system
			 and/or a sewage disposal system beyond the boundaries of the area for which a
			 certificate of public convenience and necessity has previously been granted,
			 the holder of the certificate shall apply to the commission for an amendment to
			 the certificate for the proposed expansion area.
(B)
								 Public hearing on and notice of an application to amend a
			 certificate of public convenience and necessity shall be governed by rule
			 4901:1-15-05 of the
			 Administrative Code. If the event requiring the certificate to be amended,
			 results in a change in the information required by rule
			 4901:1-15-05 of the
			 Administrative Code, this information shall be updated and filed along with the
			 below information:
(1) A statement stating
			 whether or not additional construction (excluding any main extensions) will be
			 necessary to serve the new territory. If new construction will be required, the
			 applicant shall file:
(a) A general
			 description of the facility to be constructed. If the applicant is proposing a
			 self-contained water or sewer plant or system, the applicant shall file the
			 information required by paragraph (D)(7) of rule
			 4901:1-15-05 of the
			 Administrative Code.
(b) The
			 approximate cost of the additional facility.
(c) A statement explaining how soon
			 construction will begin, assuming the commission grants the
			 amendment.
(d) A statement
			 explaining how soon, after construction is commenced, the applicant will be
			 able to initiate service to the amended service area.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-08 - Abandonment, cancellation, and substitution of service

Current
			 through all regulations passed and filed through July 1,
			 2024
Applications by waterworks companies and/or sewage disposal
				system companies for authority to abandon, cancel, or substitute all or any
				portion of their service shall comply with the requirements set forth in
				paragraphs (B) and (C) of rule
				4901:1-15-05 of the
				Administrative Code, and shall fulfill all the following requirements:
(A) The application for abandonment must be
			 filed in accordance with sections
			 4905.20 and
			 4905.21 of the Revised
			 Code.
(B) The application shall
			 contain a complete description of the nature of any operations proposed to be
			 abandoned, cancelled, or substituted and the portion or portions of the service
			 area to be abandoned, cancelled, or substituted and shall set forth the reasons
			 for the abandonment, cancellation, or substitution.
(C) The application shall be accompanied by
			 an affidavit attesting to and adopting all filings submitted with the
			 application. The affiant shall not be the applicant's attorney, but may be any
			 other person qualified to sign the application pursuant to paragraph (C) of
			 rule 4901:1-15-04 of the
			 Administrative Code.
(D) A copy of
			 the application shall be served by the applicant upon the
			 
								OEPA at Columbus, Ohio, and this service shall be
			 indicated on the copies of the application filed with the commission.
(E) Public hearing on and notice of an
			 application filed under this rule shall be governed by rule
			 4901:1-15-04 of the
			 Administrative Code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-11 - Access to customer's premises

Current through all regulations
			 passed and filed through July 1, 2024
(A) No tariffs of waterworks companies and/or
			 sewage disposal system companies shall contain provisions by which a company,
			 its employees, or agents have or will claim the right to enter into the
			 dwelling or structure of any customer except by permission granted by a person
			 holding himself or herself as being responsible for the dwelling or structure.
(B) This rule shall not be
			 construed to prevent a company from discontinuing service, as specified in rule
			 4901:1-15-27
			 of the Administrative Code, to a customer for the unreasonable denial of access
			 to a dwelling or structure required for the rendering of utility service in
			 accordance with a company's tariff approved by the commission. This rule also
			 shall not be construed as limiting or eliminating property rights granted to
			 waterworks companies and/or sewage disposal system companies by easements or
			 other estates or interests in land.
(C) Any employee or agent of a company
			 seeking access to the dwelling or structure of a customer shall voluntarily
			 identify himself or herself, provide proper company photo identification, and
			 state the reason for the visit. The employee or agent shall, in all cases,
			 direct himself or herself to a person holding himself or herself as being
			 responsible for the dwelling or structure. Entrance will not be sought or
			 gained by subterfuge or force.
Five Year Review (FYR) Dates:
				08/17/2017 and
				08/17/2022
Promulgated
				Under: 111.15
Statutory
				Authority: 4905.04
Rule
				Amplifies: 4905.06
Prior
				Effective Dates: 6/1/77, 10/30/87,
				12/12/91
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-12 - Emergency operations

Current through all regulations passed and
			 filed through July 1, 2024
(A) Each waterworks company and/or sewage
			 disposal system company shall make every reasonable effort to have on site,
			 within twenty-four hours of a failure of any system component that would
			 prohibit the company from providing service to any of its customers, necessary
			 back-up equipment to keep its system in operation. The company shall maintain a
			 current inventory record and a list of sources of back-up equipment.
(B) Each waterworks company and/or sewage
			 disposal system company shall have posted both in its plant(s) and office(s) a
			 list of procedures to be followed in the event of a failure of its system as
			 described in paragraph (A) of this rule. The names, addresses, and telephone
			 numbers of key operating personnel and contractors shall be posted in a
			 conspicuous area. This list shall be updated at least annually
			 .
(C)
			 Each waterworks company and/or sewage disposal system company shall make every
			 effort to avoid service outages. When an outage occurs, service shall be
			 restored as quickly as possible, consistent with safe procedures.
(D) In
			 the event of an unplanned service outage affecting one hundred customers or ten
			 per cent of the system's customers, whichever number is smaller, and expected
			 to last over four hours, or a major operational event, each waterworks company
			 shall promptly notify the commission's director of the service monitoring and
			 enforcement department or the director's designee. The notification, either in
			 hard copy or via the internet electronically, shall include, but not be limited
			 to, the system affected, outage location, estimated number of customers
			 affected, the steps taken to notify the affected customers, action taken or to
			 be taken to restore service, and the approximate time when service will be
			 restored. The company shall update the commission's director of the service
			 monitoring and enforcement department  of the situation and indicate the approximate
			 length of time it will take to restore service and any boil advisory
			 information.
(E) In the event of a
			 sewerage back-up in a collection main, or a major operational event, each
			 sewage disposal system company shall promptly notify the commission's director
			 of the service monitoring and enforcement department . The notification shall
			 include, but not be limited to the system affected, back-up location, estimated
			 number of customers affected, action taken or to be taken to eliminate the back
			 up, and the approximate length of time when the back-up will be eliminated. The
			 required notification shall be provided either in hard copy or electronically
			 via the internet.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-15 - Minimum contents of a waterworks company and/or sewage disposal system company tariff

Current through all regulations passed and
			 filed through July 1, 2024
(A) As a part of its tariff(s), each
			 waterworks company and/or sewage disposal system company shall maintain on file
			 with the commission all of the following:
(1)
			 The items required by section
			 4905.30 of the Revised
			 Code.
(2) A statement that nothing
			 within the company's tariff shall take precedence over the rules set forth in
			 this chapter, unless otherwise specifically ordered by the commission pursuant
			 to rule
			 4901:1-15-02 of the
			 Administrative Code.
(3) A table of
			 contents.
(4) A complete tariff
			 subject index in alphabetical order, showing the organization of the tariff and
			 the effective date of each subject.
(5) A definition section with the words or
			 phrases to be defined in alphabetical order.
(6) Rate schedule(s) and miscellaneous
			 charge(s).
(7) A copy of each type
			 of application-for-service form used by the company.
(8) Rules and regulations under which service
			 is furnished shall include, but not be limited to:
(a) Provisions addressing company service
			 lines.
(b) Provisions addressing
			 customer service lines.
(c)
			 Disconnect and reconnect provisions.
(d) Service connection and tap-in
			 provisions.
(e) Meter installation,
			 if applicable.
(f) Curb stops, main
			 extensions, and access to premises.
(g) Complaints.
(9) Provisions addressing bills and payments
			 which includes, but is not
			  limited to, billing intervals and
			 procedures, due date(s), and late payment procedures.
(10) Provisions addressing contracts for
			 service which 
									includes, but is
			 not  limited to, contracts for service,
			 special contracts, temporary service, and customer deposits.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-16 - Notification of customer rights

Current through all regulations
			 passed and filed through July 1, 2024
(A) Each waterworks company and/or sewage
			 disposal system company shall provide, at the time service is initiated, to new
			 customers and upon the request of an existing customer a summary of their
			 rights and obligations under these rules. The notice shall include current
			 information, be in plain language, and shall be delivered to customers
			 separately by mail or in person. Electronic notice
			 shall be provided, if requested by the customer. The notice shall
			 include, but not be limited to, all of the following:
(1) A description of the complaint procedures
			 available at the waterworks company and/or sewage disposal system company and
			 the commission. The notice shall clearly state the means by which a complaint
			 can be made to the company, including a local or toll free telephone number.
			 The notice shall further include the following statement:
If your complaint is not resolved after you have called (name
				of utility), or for general utility information, residential and business
				customers may contact the public utilities commission of Ohio PUCO for
				assistance at 1-800-686-7826 (toll free) from eight a.m. to five p.m. weekdays,
				or
http://www.puco.ohio.gov
.
				Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay
				service).
The Ohio consumers' counsel (OCC) represents residential
				utility customers in matters before the PUCO. The OCC can be contacted at
				1-877-742-5622 (toll free) from eight a.m. to five p.m. weekdays, or at
http://www.occ.ohio.gov
.
(2) A listing of the rights and
			 obligations of customers relating to the installation of service, payment of
			 bills, disconnection of service, reconnection of service, and testing of meters
			 and of the utility's business office and availability of customer
			 representatives.
(3) A description
			 of the customer's rights regarding the holding and demanding of security
			 deposits by the company; and any other methods used by the company to establish
			 a residential customer's creditworthiness, as set forth in the company's tariff
			 and in Chapter 4901:1-17 of the Administrative Code.
(4) A statement that the customer has a right
			 to see a proper company photo identification whenever company employee(s) or
			 agent(s) seek access to the customer's premise(s).
(5) A statement that the company's rates,
			 rules, and regulations (tariff) are available for review upon
			 request.
(6) Customer notification
			 of the availability of a medical certificate.
(7) A statement that the commission has
			 adopted a comprehensive set of minimum standards for waterworks companies
			 and/or sewage disposal system companies, as set forth in this chapter which is
			 available from the company or from the commission for review upon
			 request.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-17 - Business offices

Current through all regulations passed and
			 filed through July 1, 2024
(A) All waterworks companies and/or sewage
			 disposal system companies shall provide both an address to which a customer may
			 write and a local or toll-free number a customer may call to obtain information
			 relating to services, rates, and the customer's bill.
(B) All waterworks companies and/or sewage
			 disposal system companies shall maintain a staffed business office located in
			 the customer's local service territory or provide a knowledgeable company
			 representative with the authority to resolve disputes, to meet, by timely
			 appointment, with customers in their local service territory to discuss
			 billing- or service-related concerns.
(C) Each waterworks company and/or sewage
			 disposal system company shall notify its customers, the commission, and the
			 Ohio consumers' counsel of any planned change of address or telephone number of
			 the company at least thirty days prior to the change. If a waterworks company
			 and/or sewage disposal system company has a web site, then it must post on its
			 web site any planned change of address or change of telephone number of the
			 company by the date of the change. In the event of an unplanned change, the
			 company shall notify the commission and the Ohio consumers' counsel
			 immediately, change its website as soon as practicable, and notify its
			 customers as soon as possible, but not later than thirty days after it has
			 notified the commission. The required notifications to the commission and the
			 Ohio consumers' counsel shall be provided either in hard copy or electronically
			 via the internet in a manner prescribed by the commission.
(D) An authorized agent is any individual or
			 business designated by the waterworks company and/or sewage disposal system
			 company to act as its representative in the conduct of its business, including
			 the collection of monies and the issuance of receipts for payments of bills.
			 When a customer pays a bill at the waterworks company and/or sewage disposal
			 system company business office or to an authorized agent, that payment,
			 including any partial payment, shall be credited to the customer's account as
			 of the date it was received by the waterworks company and/or sewage disposal
			 system company or an authorized agent.
Any charge or fee added to a customer's bill by an authorized
				agent must be reasonable. Each waterworks company and/or sewage disposal system
				company shall maintain records of such charges or fees for two years
				.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-18 - Public information

Current through all regulations passed and
			 filed through July 1, 2024
(A) Each waterworks company and/or sewage
			 disposal system company shall provide to the customer within ten business days
			 after the request, each of the following:
(1)
			 Sections of Chapter 4901:1-15 of the Administrative Code, that pertain to the
			 customer's concern.
(2) Publicly
			 announced information concerning present and intended future availability of
			 services.
(3) Services and rates
			 as proposed in pending tariff(s) or rate case filing(s).
(4) All tariffs and rules applicable to the
			 customer's concern in the company's service area.
(Upon agreement with the customer, a company may provide the
				information on its web site or by e-mail.)
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-19 - Meter reading, inspecting, testing, and the location of meters

Current through all regulations passed and filed through July 1,
			 2024
(A) This rule only
			 applies to waterworks companies and/or sewage disposal system companies
			 providing metered service. Each company shall read customer meters at least
			 once during a three-month period unless access to the meter is unobtainable. If
			 access to a meter is unobtainable on a quarterly basis, then each company must
			 read each customer's meter at least once per year. The reading of a
			 generator-type or pulse-type remote meter device does not satisfy this
			 requirement.
(B) Inspecting and
			 testing
(1) All billing meters and testing
			 equipment shall comply with the industry accuracy standards such as those set
			 forth by the American water works association.
(2) Each company shall perform routine
			 testing of billing meters and maintain records of individual meters. Such
			 records shall contain numerical identification of the meter, meter size,
			 testing conditions, test results, testing date, and name of the meter
			 tester.
(3) Each company shall
			 perform either an on-site or bench meter test once every three years, without
			 charge, if requested by the customer. The meter test shall be performed within
			 thirty days from the request. The company may request a reasonable
			 justification for a meter test. Results of an on-site meter test shall be
			 provided to the customer at the time of the test. Should the onsite meter test
			 indicate primary meter inaccuracy, the primary meter shall be removed and bench
			 tested in accordance with the accuracy standards set forth in paragraph (B)(1)
			 of this rule. If an on-site meter test is conducted or, if the primary meter is
			 removed for off-site testing, the company shall provide the customer the test
			 results and any associated billing adjustments in writing. If the primary meter
			 fails to meet the accuracy standards, the company shall, within thirty days,
			 perform any necessary billing adjustments.
(4) The customer has
			 the right to be notified of the scheduled test date and, at the customer's
			 request, the customer or the customer's representative may be present when the
			 meter test is performed.
(5) Records of all
			 tests shall be maintained for a period of not less than three years.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-20 - Quality and adequacy of service

Current through all regulations
			 passed and filed through July 1, 2024
(A) Each waterworks company and/or sewage
			 disposal system company shall provide service to the public in its service
			 territory twenty-four hours per day, every day, except as provided for
			 elsewhere in this chapter.
(B) Each
			 waterworks company and/or sewage disposal system company shall:
(1) Comply with its approved tariff(s)  on file with the commission.
(2) Place the responsibility for the
			 technical operation and maintenance of the system(s) under the charge of an
			 "operator of record" who holds a certificate of a level at least equal to that
			 of the classification of the waterworks system and/or sewage disposal system as
			 designated by the 
									OEPA, or has obtained
			 authorization from the director of the 
									OEPA.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-21 - Service applications and contracts

Current through all
			 regulations passed and filed through July 1, 2024
(A) Any waterworks company and/or sewage
			 disposal system company that offers customers or potential customers contracts
			 in writing, or by telephone, or by making application through the company's web
			 site shall not obligate the customer to do more than the following:
(1) Accept the service applied for.
(2) Use and pay for such service
			 in accordance with specific conditions set forth on the form or in the
			 company's tariff.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-22 - Liability - customer to company and/or company to customer or others

Current through all regulations passed and filed through July 1,
			 2024
No tariffs of a waterworks company and/or sewage disposal
				system company shall incorporate exculpatory clauses, which purport to limit or
				eliminate liability on the part of the company to its customers or others as a
				result of willful misconduct. No waterworks company and/or sewage disposal
				system company tariffs shall incorporate provisions which purport to establish
				liability on the part of the company's customers for acts or failures to act
				involving a company's facilities, which are beyond the control of the customer.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-23 - Customer bill format

Current through all regulations passed and
			 filed through July 1, 2024
(A) Each customer bill shall be accurate and
			 rendered at regular intervals and contain the following information:
(1) Customer name, billing address, service
			 address, and account number.
(2)
			 Company name, telephone number(s), and mailing address.
(3) Address or P.O. box where payment may be
			 made.
(4) Billing date.
(5) Payment due date.
(6) Amount due if paid on or before due
			 date.
(7) Amount due if paid after
			 due date.
(8) Miscellaneous charges
			 and credits, if any.
(9) If metered
			 service is provided, previous and current meter readings and billed
			 volume.
(10) Dates of service
			 covered by bill.
(11) The
			 applicable rate schedule or a statement to the effect that the applicable rate
			 schedule will be furnished on request.
(12) A distinct marking to identify an
			 estimated bill.
(13) The current
			 local or toll free telephone number of the commission's call center or the
			 following statement for all waterworks companies and sewage disposal system
			 companies that serve fifteen thousand or more customers, (companies that serve
			 less than fifteen thousand customers, shall work with staff):
"If your complaint is not resolved after you have called (name
				of provider), or for general utility information, residential and business
				customers may contact the public utilities commission of Ohio (PUCO) for
				assistance at 1-800-686-7826 (toll free) from eight a.m. to five p.m. weekdays,
				or at
www.puco.ohio.gov
. Hearing
				or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay
				service).
The Ohio consumers' counsel (OCC) represents residential
				utility customers in matters before the PUCO. The OCC can be contacted at
				1-877-742-5622 (toll free) from eight a.m. to five p.m. weekdays, or at
www.occ.ohio.gov
."
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-24 - Billing and billing adjustments

Current through all
			 regulations passed and filed through July 1, 2024
(A) All bills shall be mailed or, if
			 requested by the customer, e-mailed no later than the billing date.
(B) All bills and notices shall be sent to
			 the premises served unless otherwise requested by the customer in writing or
			 unless e-mail notices have been requested by the customer.
(C) If a meter is found to be inaccurate or
			 an estimated bill is issued, the bill shall be based on average historical
			 consumption during corresponding periods for that specific customer. If
			 consumption history for the customer does not exist, the same system class
			 average consumption shall be used.
(D) If a bill is found to have been
			 improperly calculated, a credit or charge shall be made by the company within
			 thirty days or on the next bill.
(E) The company shall allow a customer up to
			 the same period of time for which the customer was previously undercharged to
			 pay any additional charges found proper due to inaccurate meters or incorrect
			 bill calculation, unless the inaccuracy is caused by the customer.
Five Year Review (FYR) Dates:
				08/17/2017 and
				08/17/2022
Promulgated
				Under: 111.15
Statutory
				Authority: 4905.04
Rule
				Amplifies: 4905.06
Prior
				Effective Dates: 12/12/91, 3/24/03,
				8/22/08
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-25 - Payment responsibilities

Current through all regulations
			 passed and filed through July 1, 2024
Failure to receive bills or notices 
								does not
				relieve the customer of responsibilities or obligations set forth in the bills
				or notices.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-26 - Past due bills

Current through all regulations passed and
			 filed through July 1, 2024
(A) All bills shall be due not less than
			 fourteen days from the billing date as shown on the bill. The billing date
			 shall be no earlier than the postmark on the billing mailer or, if e-mailed,
			 the date that the e-mail is sent. If not paid by the due date shown on the
			 bill, the bill will be considered past due and may be subject to a late payment
			 charge, if any, as set forth in the company's tariff(s) and as approved by the
			 commission.
(B) Service
			 
								may be
			 subject to disconnection for nonpayment.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-27 - Disconnection procedures

Current through all regulations passed and
			 filed through July 1, 2024
(A) Service may not be refused or
			 disconnected to any customer or refused to any applicant for service unless the
			 company complies with all of the disconnection procedures contained in this
			 rule. Service shall not be disconnected to any customer unless the
			 disconnection conditions in this rule may be specifically applied to that
			 customer.
(B) Service may be
			 refused or disconnected to any customer or refused to any applicant for service
			 as stated in this paragraph. In an instance where a customer's service could be
			 disconnected under more than one of the following conditions, the minimum
			 notice provision (which includes no notice) will be provided.
(1) No notice is required in any of the
			 following instances:
(a) For tampering with
			 any main, service line, meter, curb stop, curb box, seal, or other appliance
			 under the control of, or belonging to, the company.
(b) For connecting the service line or any
			 pipe directly or indirectly connected to it with any other source of supply or
			 with any apparatus which may, in the opinion of the company, contaminate the
			 company's water supply or threaten the integrity of the system.
(c) For any other violation of or failure to
			 comply with the regulations of the company which may in the opinion of the
			 company or any public authority, create an emergency situation.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-28 - Reconnection of service

Current through all regulations passed and
			 filed through July 1, 2024
(A) A waterworks company and/or sewage
			 disposal system company shall reconnect previously disconnected service, unless
			 prevented by circumstances beyond the company's control, or unless a customer
			 requests otherwise, by the close of the following regular company business day
			 after any of the following:
(1) Receipt by
			 the company of the full amount of arrears for which service was disconnected,
			 including any required deposit or reconnection charge.
(2) The elimination of conditions that
			 warranted disconnection of service.
(3) Agreement by the company and the customer
			 on a deferred payment plan and a payment, if required under the plan.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-29 - Relationships with nonutility entities

Current through all
			 regulations passed and filed through July 1, 2024
(A) Owners, directors, officers, or employees
			 of a waterworks company and/or sewage disposal system company may not use their
			 utility position as a means to benefit themselves financially by providing
			 service to a customer through a nonutility entity, unless they disclose to the
			 customer the nature of their interest in the nonutility entity providing the
			 service and the customer has the option of selecting an alternative entity to
			 perform or provide the service.
(B) Where installation of service facilities
			 is performed, not by a waterworks company and/or sewage disposal system company
			 itself, but in whole or in part, by a nonutility entity in which any of the
			 waterworks company and/or sewage disposal system company's owners, directors,
			 officers, or employees has an interest, the waterworks company and/or sewage
			 disposal system company must include in the notification to its customers
			 required by rule
			 4901:1-15-16
			 of the Administrative Code, a disclosure of the nature of the relationship
			 which exists between the company and the nonutility entity. Such disclosure
			 must also be made by the utility to a customer when a request to install or
			 provide utility service is initiated.
(C) Where installation of service facilities
			 is performed, not by a waterworks company and/or sewage disposal system company
			 itself, but in whole or in part, by a nonutility entity in which any of the
			 waterworks company and/or sewage disposal system company's owners, directors,
			 officers, or employees has an interest, the contract for performance by the
			 nonutility entity, and all billing and collection pursuant to such contract,
			 shall be between the entity performing the installation and the customer
			 requiring installation of the service facilities, and not between the
			 waterworks company and/or sewage disposal system company and either its
			 customer or the nonutility entity performing the work.
(D) A waterworks company and/or sewage
			 disposal system company may administer fees relating to the installation of
			 service facilities when such installation is not performed by the company. Such
			 fees shall be tariffed fees and shall be charged directly to the customer
			 regardless of which nonutility is chosen to perform such installation.
Five Year Review (FYR) Dates:
				08/17/2017 and
				08/17/2022
Promulgated
				Under: 111.15
Statutory
				Authority: 4905.04
Rule
				Amplifies: 4905.06
Prior
				Effective Dates: 12/12/91, 3/24/03, 2/11/05,
				8/22/08