reglab/statecodes huggingface dataset:
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 11 - Unlawful Practices › Part 1 - SLAMMING › Section 165:56-11-1.7 - Preferred carrier freezes

Current through Vol. 41, No. 20, July 1, 2024
(a)
				  A preferred carrier freeze (or freezes) prevents a change in an end-user's
				  preferred carrier selection unless the end-user gives the carrier from whom the
				  freeze was requested his or her express consent. All local exchange carriers
				  who offer preferred carrier freezes must comply with the provisions of this
				  Section.
(b) All local exchange
				  carriers who offer preferred carrier freezes shall offer freezes on a
				  nondiscriminatory basis to all end-users, regardless of the end-user's carrier
				  selections.
(c) Preferred carrier
				  freeze procedures, including any solicitation, must clearly distinguish among
				  telecommunications services (e.g., local exchange, intraLATA/intrastate toll,
				  interLATA/interstate toll, and international toll) subject to a preferred
				  carrier freeze. The carrier offering the freeze must obtain separate
				  authorization for each service for which a preferred carrier freeze is
				  requested.
(d)
Solicitation
				  and imposition of preferred carrier freezes.
(1) All carrier-provided solicitation and
				  other materials regarding preferred carrier freezes must include:
(A) An explanation, in clear and neutral
				  language, of what a preferred carrier freeze is and what services may be
				  subject to a freeze;
(B) A
				  description of the specific procedures necessary to lift a preferred carrier
				  freeze; an explanation that these steps are in addition to the Commission's
				  verification rules in
				  165:55-19-1.4
				  and
				  165:55-19-1.5
				  for changing an end-user's preferred carrier selections; and an explanation
				  that the end-user will be unable to make a change in carrier selection unless
				  he or she lifts the freeze; and
(C)
				  An explanation of any charges associated with the preferred carrier
				  freeze.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 11 - Unlawful Practices › Part 3 - CRAMMING › Section 165:56-11-2 - RESERVED

Current through Vol. 41, No. 20, July 1, 2024
Reserved at 15 Ok Reg
					 3075, eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 11 - Unlawful Practices › Part 3 - CRAMMING › Section 165:56-11-3 - Cramming

Current through Vol. 41, No. 20, July 1, 2024
(a) Cramming is
				  prohibited.
(b) Resellers, after a
				  complaint of cramming by the customer, shall not disconnect or seek payment of
				  the charge(s) pending resolution of the dispute.
(c) The reseller shall be subject to a fine,
				  per day per occurrence, for any violation of this Section, on an intrastate
				  basis. The amount of the fine shall be determined pursuant to 17 O.S. §
										1
				  et. seq., after notice and hearing.
Added at 15 Ok Reg
					 3075, eff 7-15-98; Amended at 16 Ok Reg 2290, eff
					 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 12 - Service Denial › Section 165:56-12-1 - Denial or termination of service without notice

Current through Vol. 41, No. 20, July 1, 2024
A reseller may refuse service or terminate existing service
				  to an end-user without notice for tampering with the reseller's equipment, or
				  misuse or abuse thereof in order to avoid payment of lawful charges or use
				  thereof in such manner as to create danger to life or property of the reseller
				  or other end-users.
Added at 15 Ok Reg 3075,
				  eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 12 - Service Denial › Section 165:56-12-2 - Denial or termination of service after notice

Current through Vol. 41, No. 20, July 1, 2024
(a) A reseller may refuse service or
				terminate existing service to a customer pursuant to the disconnect procedure
				provided in OAC
				165:56-9-4
				for any of the following reasons:
(1)
				Nonpayment of a bill within the period prescribed by this Chapter.
(2) Failure to make a security deposit as set
				forth in this Chapter.
(3)
				Violation of or noncompliance with any provision of law, or of this Chapter, or
				of the tariffs or terms and conditions of service of the reseller filed with
				and approved by the Commission.
(4)
				Refusal to permit the reseller reasonable access to its telecommunications
				facilities for recovery, maintenance, and inspection thereof.
(5) Interconnection of a device, line, or
				channel to the reseller's facilities or equipment contrary to the reseller's
				terms and conditions of service on file with and approved by the
				Commission.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 14 - Notification of Transactions Affecting Customers or Business Operations › Section 165:56-14-2 - RESERVED

Current through Vol. 41, No. 20, July 1, 2024
Reserved at 15 Ok Reg
				  3075, eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 14 - Notification of Transactions Affecting Customers or Business Operations › Section 165:56-14-3 - Cessation of business in Oklahoma

Current through Vol. 41, No. 20, July 1, 2024
(a) At least thirty (30) days before the
				effective date of the cessation of the provisioning of telecommunications
				service(s) in the State of Oklahoma, a reseller shall file an original and
				eight (8) copies of an application for withdrawal of its Certificate of
				Convenience and Necessity and cancellation of its tariffs and provide Notice of
				such filing to the Attorney General of the State of Oklahoma.
(b) An application for withdrawal shall
				include as attachments the following information, which must be certified as
				true and correct by an officer of any corporate applicant, or an authorized
				representative of an unincorporated applicant:
(1) The contact person who will be
				responsible for concluding all outstanding business with the Commission and
				customers;
(2) A statement
				regarding the amount of any outstanding customer deposits and the date refund
				checks will be sent to customers; and,
(3) The date of withdrawal;
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 16 - Pay-Per-Call Services › Section 165:56-16-1 - Prohibition of certain pay-per-call services or interactive programs

Current through Vol. 41, No. 20, July 1, 2024
Each reseller is prohibited from violating 17 O.S. §
									140.1 et
				  seq.
Added at 16 Ok Reg 2290,
				  eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 17 - Service Quality Standards › Section 165:56-17-1 - Response to customer complaint inquiries

Current through Vol. 41, No. 20, July 1, 2024
A reseller shall respond to the Commission upon written or
				  electronic inquiry from the Commission within the following time
				  periods:
(1) Inquiries regarding
				disconnection, suspension or termination of service - within one (1) business
				day of receipt of inquiry from the Commission.
(2) Inquiries other than for disconnection,
				suspension or termination of service - within three (3) business days of
				receipt of inquiry from the Commission.
Added at 18 Ok Reg 2437,
				  eff 7-1-01
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 17 - Service Quality Standards › Section 165:56-17-2 - Customer access to reseller

Current through Vol. 41, No. 20, July 1, 2024
Any reseller that utilizes a mechanized answering system for
				  answering of any customer calls regarding billing or repair during regular
				  business hours must provide access to a live customer representative during the
				  recitation of the mechanized options. If a customer is utilizing a rotary dial
				  phone, they should be transferred to live customer representative during the
				  recitation of the mechanized options.
Added at 18 Ok Reg 2437,
				  eff 7-1-01
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-1 - Purpose; short title

Current through Vol. 41, No. 20, July 1, 2024
(a) This
				Chapter establishes the Oklahoma Corporation Commission rules and regulations
				governing the regulation and operation of operator service providers (OSPs)
				operating in Oklahoma which may be cited by the short title as the Oklahoma
				Operator Service Provider Rules.
(b) This Chapter is intended to protect
				consumers who make intrastate calls using the assistance of a live or automated
				operator or store and forward devices from pay telephones, hotels and
				hospitals, and other public locations and presubscribed customers against
				unreasonable charges and anti-competitive practices. This Chapter defines good
				business practices and adequate service standards, prevents unfair rates and
				charges, ensures that consumers can make an informed choice regarding OSPs and
				protects OSPs from unreasonable demands. This Chapter is further intended to
				include all OSP services provided to all subscribers in Oklahoma including
				operator services provided by IXCs, telecommunications service providers,
				payphone service providers and Resellers.
(c) This Chapter is further intended to allow
				Oklahoma consumers to receive timely benefits from lawful market driven price
				and service competition among OSPs by applying only such regulatory
				requirements to those companies as are necessary to assure public access to
				telecommunications services under tariff provisions which are not unjustly
				discriminatory and to preclude unjust and unreasonable rates or charges in the
				operator services market.
Added at 12 Ok Reg 2157,
				  eff 7-1-95; Added at 14 Ok Reg 2872, eff 7-15-97; Amended at 15 Ok Reg 3092,
				  eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-2 - Jurisdiction

Current through Vol. 41, No. 20, July 1, 2024
The Oklahoma Corporation Commission, by virtue of Article IX
				  § 18 et seq. of the Constitution of the State of Oklahoma and Title 17 of
				  the Oklahoma Statutes Sections
				  131
				  et seq., has authority and responsibility to supervise, regulate, and control
				  OSPs in Oklahoma and to enact rules and regulations in connection
				  therewith.
Added at 12 Ok Reg 2157,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-3 - Application of rules

Current through Vol. 41, No. 20, July 1, 2024
This Chapter shall apply to every OSP in Oklahoma, which
				  provider is by law subject to the jurisdiction of the Commission, including but
				  not limited to operator services provided by IXCs, telecommunications service
				  providers, payphone service providers and Resellers.
Added at 12 Ok Reg 2157,
				  eff 7-1-95; Amended at 14 Ok Reg 2872, eff
				  7-15-97
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-5 - Interpretation of rules

Current through Vol. 41, No. 20, July 1, 2024
The words contained in this Chapter shall be given their
				  ordinary and customary meaning, with technical terms and words being construed
				  as generally understood within the telecommunications industry, except where
				  otherwise expressly provided. Where, by its context, this Chapter establishes
				  service standards or objectives, substantial compliance under normal operating
				  conditions will be deemed in compliance with this Chapter. Where, by its
				  context, this Chapter imposes an absolute obligation upon the OSP, strict
				  compliance is required.
Added at 12 Ok Reg 2157,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-6 - Relief from rules

Current through Vol. 41, No. 20, July 1, 2024
Whenever compliance with any requirement of this Chapter
				  would result in unreasonable hardship upon or excessive expense to the OSP or
				  the consumer, or for other good cause shown, the Commission may, by order,
				  waive or modify the requirements of this Chapter, upon application of any
				  interested person, in accordance with the provisions of OAC 165:5. The
				  Commission may grant temporary relief pending hearing.
Added at 12 Ok Reg 2157,
				  eff 7-1-95; Added at 14 Ok Reg 2872, eff
				  7-15-97
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-7 - Exceptions or variances

Current through Vol. 41, No. 20, July 1, 2024
If an OSP seeks an exception or variance from this Chapter in
				  its tariffs, such exception or variance shall be clearly shown on such tariff,
				  sufficient to plainly bring to the Commission's attention the exact nature of
				  said exception or variance. Any exception not so marked or identified in such
				  tariff shall be superseded by this Chapter to the extent that said exception or
				  variance is in conflict therewith. Upon approval by the Commission, the
				  variance shall indicate the number of the pertinent Commission
				  order.
Added at 12 Ok Reg 2157,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-8 - Supremacy

Current through Vol. 41, No. 20, July 1, 2024
Every tariff, rule, regulation, or agreement relating to the
				  subject matter of this Chapter is superseded by this Chapter and is deemed
				  amended to conform with this Chapter. With regard to LECs and IXCs, this
				  Chapter is intended to supplement OAC 165:55, the Commission's rules, and where
				  a conflict arises, the provisions of this Chapter shall supersede OAC 165:55
				  with respect to LEC-provided and IXC-provided operator services
				  only.
Added at 12 Ok Reg 2157,
				  eff 7-1-95; Added at 15 Ok Reg 3092, eff
				  7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-9 - Rules conform to law

Current through Vol. 41, No. 20, July 1, 2024
This Chapter shall be construed to conform with the
				  Constitution and laws of the State of Oklahoma.
Added at 12 Ok Reg 2157,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-10 - Controversy over rules

Current through Vol. 41, No. 20, July 1, 2024
Whenever a controversy exists in connection with the
				  interpretation of this Chapter or its applicability, or any right or any duty
				  imposed thereby, the Commission, upon application of any interested person and
				  after notice and hearing, shall enter such order thereon as it may deem
				  appropriate.
Added at 12 Ok Reg 2157,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-11 - Severability

Current through Vol. 41, No. 20, July 1, 2024
This Chapter shall not relieve in any way an OSP or
				  aggregator from any of its duties under the laws of this State or the United
				  States. If any provision of this Chapter is held invalid, such invalidity shall
				  not affect other provisions or applications of this Chapter which can be given
				  effect without the invalid provision or application, and to this end, the
				  provisions of this Chapter are declared to be severable.
Added at 12 Ok Reg 2157,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-12 - Conflict with Commission order

Current through Vol. 41, No. 20, July 1, 2024
This Chapter shall not alter or amend any order of the
				  Commission directed to OSPs, except where the provisions thereof are in direct
				  conflict with any of this Chapter, in which case this Chapter shall supersede
				  the provisions of such order to the extent of conflict only.
Added at 12 Ok Reg 2157,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-13 - Conflict with filed tariffs

Current through Vol. 41, No. 20, July 1, 2024
All tariffs previously filed by an OSP and approved by the
				  Commission are not revoked, altered or amended by this Chapter, except to the
				  extent they are in direct conflict with any provision of this Chapter, in which
				  event such tariffs are superseded by this Chapter to the extent of conflict
				  only.
Added at 12 Ok Reg 2157,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-14 - Tariff conformance [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 12 Ok Reg 2157,
				  eff 7-1-95; Revoked at 14 Ok Reg 2872, eff
				  7-15-97
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-15 - Universal service

Current through Vol. 41, No. 20, July 1, 2024
Pursuant to OAC
				  165:59-3-40,
				  every entity that operates or provides telecommunications service within the
				  State of Oklahoma shall contribute, on a nondiscriminatory basis, into the
				  Oklahoma Universal Service Fund.
Added at 15 Ok Reg 3092,
				  eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 1 - General Provisions › Section 165:57-1-16 - Operator service intended for exclusive use of inmates

Current through Vol. 41, No. 20, July 1, 2024
Operator services provided to payphones located in a state,
				  federal, local, or county jail or in a correctional facility, which are
				  intended for the exclusive use of prisoners, shall not be required to meet the
				  minimum service requirements set forth in OAC
				  165:57-3-1(a)(6)(A)
				  and (B), OAC
				  165:57-3-2(b)(1),(2),(3),(4),
				  and (7), OAC
				  165:57-3-2(c),
				  and OAC
				  165:57-3-3.
Added at 16 Ok Reg 2312,
				  eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 3 - Operations › Section 165:57-3-2 - General operations - aggregators

Current through Vol. 41, No. 20, July 1, 2024
(a) An OSP and, to the extent permitted by
				law, a payphone service providerwill have joint responsibility and liability
				for noncompliance as aggregators, unless otherwise agreed to in writing by the
				parties. This "joint aggregator" status must be determined based on the facts
				of each situation.
(b)
				Aggregators/joint aggregators shall:
(1) Post
				signage on or near telephones that are presubscribed to an OSP. The signage
				will state the following information:
(A) The
				name, address, and toll-free telephone number of the OSP.
(B) A written disclosure that the rates for
				all operator-assisted calls are available on request, and that consumers have a
				right to obtain access to the intrastate carrier of their choice and may
				contact their preferred intrastate carriers for information on accessing that
				carrier's service using that telephone.
(C) The name, address, hours of operation
				(8:00 a.m. - 4:30 p.m., Monday through Friday), and toll free telephone number
				of the Consumer Services Division of the Commission, to which the end-user may
				direct complaints and questions regarding operator services.
(D) The amount of any property surcharge
				applicable to the aggregator's phones and billed and collected by the
				OSP.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 3 - Operations › Section 165:57-3-3 - Immediate routing of emergency calls

Current through Vol. 41, No. 20, July 1, 2024
OSPs shall connect an emergency call immediately to the
				  emergency service provider that responds to the type of reported emergency at
				  the site of the emergency, if known, or, if not known, to the local exchange
				  provider at the originating location of the call. In the case of automated
				  systems, the end-user will be directed through a call sequence that allows them
				  to speak with a live operator who will process the emergency
				  call.
Added at 12 Ok Reg 2157,
				  eff 7-1-95; Amended at 15 Ok Reg 3092, eff
				  7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 5 - Certificates, Reports, and Records › Part 1 - CERTIFICATES OF CONVENIENCE AND NECESSITY › Section 165:57-5-2 - Notice of hearing for Certificate of Convenience and Necessity [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 16 Ok Reg
					 2312, eff 7-1-99; Amended at 21 Ok Reg 2126, eff
					 7-1-04
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 5 - Certificates, Reports, and Records › Part 1 - CERTIFICATES OF CONVENIENCE AND NECESSITY › Section 165:57-5-2.1 - Notice requirements when filing an Application for Certificate of Convenience and Necessity

Current through Vol. 41, No. 20, July 1, 2024
Applicants seeking a Certificate of Convenience and
					 Necessity shall meet all notice requirements set forth in this Section.
(1) Requirements for filing an Application of
				  a Certificate of Convenience and Necessity. An Application for a Certificate of
				  Convenience and Necessity shall be delivered by mail, electronic mail or by
				  personal service to the following people and/or entities:
(A) The Oklahoma Attorney General;
(B) The Commission's Director of the Public
				  Utility Division;
(i) The Application
				  delivered to the Director of the Public Utility Division shall be file-stamped
				  by the Commission's Court Clerk and shall be delivered to the Director of the
				  Public Utility Division in electronic copy form only.
(ii) The Director of the Public Utility
				  Division shall update and post a report that includes reference to the
				  Application of Certification of Convenience and Necessity on the Commission's
				  website, within five (5) business days of receipt.
(C) The governing body of each Enhanced 911
				  Public Safety Answering Point (E911 PSAP) operating in the proposed service
				  territory of the Applicant.
(D) The
				  ILEC in the proposed service territory.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 5 - Certificates, Reports, and Records › Part 1 - CERTIFICATES OF CONVENIENCE AND NECESSITY › Section 165:57-5-3 - Approval of initial tariffs

Current through Vol. 41, No. 20, July 1, 2024
(a)
				  No later than twelve (12) months after being granted a Certificate of
				  Convenience and Necessity, pursuant to OAC
				  165:57-5-1,
				  an operator service provider shall file an Application requesting approval of
				  its initial tariffs, unless filed pursuant to OAC
				  165:57-5-1(c)(8),
				  which include the terms and conditions of service and all rates and charges for
				  each service classification, in a format consistent with Subchapter 5 of this
				  Chapter.
(b) All entities seeking
				  approval of an initial tariff shall serve the file-stamped Application by mail,
				  electronic mail, or personal service to the Oklahoma Attorney General and the
				  Director of the Public Utility Division.
(c) The initial tariffs shall not become
				  effective except by order of the Commission after such notice and hearing, if
				  any, as directed by the Commission.
(d) No later than thirty (30) days after
				  approval of the initial tariffs, an original and two (2) copies of the approved
				  tariffs, which conform to OAC
				  165:57-7-3,
				  shall be provided to the Public Utility Division.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 5 - Certificates, Reports, and Records › Part 3 - GENERAL REQUIREMENTS FOR RECORDS AND REPORTS › Section 165:57-5-20 - Who shall file

Current through Vol. 41, No. 20, July 1, 2024
The record keeping, reporting, and filing requirements
					 listed in this Chapter shall apply to all OSPs operating in the State of
					 Oklahoma.
Added at 12 Ok Reg
					 2157, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 5 - Certificates, Reports, and Records › Part 3 - GENERAL REQUIREMENTS FOR RECORDS AND REPORTS › Section 165:57-5-21 - Location of records

Current through Vol. 41, No. 20, July 1, 2024
All records required by this Chapter shall be kept at a
					 location which has been identified to the Commission's Director of the Public
					 Utility Division. The records required by this Chapter shall be made available
					 to the Commission or its authorized representative at any reasonable time upon
					 request.
Added at 12 Ok Reg
					 2157, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 5 - Certificates, Reports, and Records › Part 3 - GENERAL REQUIREMENTS FOR RECORDS AND REPORTS › Section 165:57-5-22 - Retention of records

Current through Vol. 41, No. 20, July 1, 2024
All records required by this Chapter shall be preserved for
					 two (2) years.
Added at 12 Ok Reg
					 2157, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 5 - Certificates, Reports, and Records › Part 3 - GENERAL REQUIREMENTS FOR RECORDS AND REPORTS › Section 165:57-5-23 - Records to be provided to the Commission

Current through Vol. 41, No. 20, July 1, 2024
(a)
Annual report of operations.
Not later than April 1 of the year following the reporting year each OSP shall
				  provide to the Director of the Public Utility Division an annual report in a
				  format approved by the Director of the Public Utility Division. In addition,
				  OSPs shall file a copy of any annual reporting form required by the FCC. The
				  Oklahoma annual report will contain only Oklahoma operations.
(b)
Other information.
Each OSP
				  shall promptly furnish such other information as the Commission Staff may
				  request, unless otherwise ordered by the Commission.
(c)
Contact names.
Each OSP
				  shall notify, in writing, the Director of the Public Utility Division and the
				  Director of the Consumer Services Division within thirty (30) days of a change
				  in the company-designated contacts for Public Utility Division and Consumer
				  Services Division issues. If the below information is unavailable, the OSP may
				  seek a waiver from the PUD Director by making a request in writing.
(1) The update shall include the name(s),
				  address(es) and/or telephone number(s) of the designated individual(s).
(2) The contact name(s) provided
				  pursuant to this subsection shall be the individual(s) primarily responsible
				  for:
(A) Providing customer service;
(B) Repair and maintenance;
(C) Answering complaints;
(D) Authorizing and/or furnishing
				  refunds to customers;
(E) Tariff
				  issues;
(F) Billing inquiries;
(G) Regulatory matters;
(H) Oklahoma Universal Service Fund (and
				  Monthly Payout, Fee Assessment, Requests for Funding, if different);
(I) PUD Fee Assessment (and Fee Assessment
				  Payments, if different);
(J)
				  Primary emergency;
(K) Afterhours
				  emergency;
(L) Annual reporting;
(M) Attorney for regulatory
				  matters; and
(N) Community
				  Liaison.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 5 - Certificates, Reports, and Records › Part 3 - GENERAL REQUIREMENTS FOR RECORDS AND REPORTS › Section 165:57-5-24 - Record of customer complaints

Current through Vol. 41, No. 20, July 1, 2024
(a) Each OSP shall maintain a record of
				  customer complaints, in the format suggested by the Director of the Consumer
				  Services Division and included as Appendix H to this Chapter, that compiles
				  complaints that have been received by the company and includes, at a minimum:
(1) The aggregators and/or end-users
				  name;
(2) The account
				  number;
(3) The applicable
				  complaint code;
(4) The date the
				  complaint was filed; and,
(5) The
				  resolution of the complaint, to include the amount of refund, if any,
				  given.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 5 - Certificates, Reports, and Records › Part 3 - GENERAL REQUIREMENTS FOR RECORDS AND REPORTS › Section 165:57-5-25 - Report attestation

Current through Vol. 41, No. 20, July 1, 2024
All reports required by this Chapter to be submitted to the
					 Commission shall be attested to by an officer or manager of the OSP under whose
					 direction the report is prepared, or if under trust or receivership, by the
					 receiver or a duly authorized person, or if not incorporated, by the
					 proprietor, manager, superintendent, or other official in charge of the OSP's
					 operation.
Added at 12 Ok Reg
					 2157, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 7 - Tariffs › Section 165:57-7-1 - Tariffs and/or Terms of Service required

Current through Vol. 41, No. 20, July 1, 2024
(a) All OSPs
				must file a tariff describing the services offered, the terms and conditions
				under which each of the services are provided and all effective rates and
				charges for operator services. Only those services contained in the OSP's
				tariff filed and approved by the Commission or Terms of Service may be provided
				to customers and only those rates and charges contained in the OSP's tariff on
				file with the Commission or Terms of Service may be charged to customers. The
				filed tariffs and/or Terms of Service are binding on the OSP and no deviation
				of any kind from the filed tariff or Terms of Service is permitted.
(b) Except as required in OAC
				165:57-7-5,
				not later than thirty (30) days after the effective date of the tariff, an
				original and two (2) copies of the approved tariff which conforms to OAC
				165:57-7-3
				shall be provided to the Public Utility Division.
(c) An operator service provider which has a
				written tariff on file with the Commission may withdraw the tariff if the
				operator service provider:
(1) provides
				written notice to the Director of the Public Utility Division and the Oklahoma
				Attorney General that it is withdrawing the tariff,
(2) posts the Terms of Service, and
(3) provides the Commission with the web page
				information where the language is posted.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 7 - Tariffs › Section 165:57-7-2 - Information to be included in an OSP's tariff

Current through Vol. 41, No. 20, July 1, 2024
The tariff shall include the following information:
(1) Table of contents.
(2) Symbols for changes in tariff.
(3) Applicability of the tariff.
(4) Accessibility and availability of
				tariffs. Each OSP shall, upon request by an aggregator or end-user, provide a
				copy of any relevant portion of this Chapter, and/or the applicable portion of
				the requested tariff(s) to such aggregator or end-user, at a reasonable
				charge.
(5) Detailed billing and
				collection information.
(6)
				Detailed information regarding handling of complaints and disputed
				charges.
(7) All services provided
				by the company and a detailed explanation of each.
(8) All rates and charges applicable to
				services provided in Oklahoma.
Added at 12 Ok Reg 2157,
				  eff 7-1-95; Amended at 14 Ok Reg 2872, eff
				  7-15-97
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 7 - Tariffs › Section 165:57-7-3 - Requirements as to size, form and identification of tariffs

Current through Vol. 41, No. 20, July 1, 2024
(a) All tariffs shall be in loose leaf form
				of a size eight and one-half inches by eleven inches (8-1/2' x 11') and shall
				be plainly printed or reproduced on only one side of paper of good quality. The
				tariff shall be in the format presented in Appendix B to this Chapter. The
				front page of the tariff shall contain the name of the OSP and location of its
				principal office.
(b) Tariff sheets
				are to be numbered consecutively. Each sheet shall show the Cause Number,
				wherein the tariff was approved by the Commission, and, where applicable, the
				Order Number for such approval. Each sheet shall show an effective date, an
				issue date, a revision number, section number or title, sheet number, name of
				the OSP along with all trade names used by the OSP, and the name of the tariff
				in a consistent manner. Sheets issued under new numbers are to be designated as
				original sheets. Sheets being revised should show the number of the revision,
				and the sheet numbers shall be the same.
Added at 12 Ok Reg 2157,
				  eff 7-1-95; Amended at 14 Ok Reg 2872, eff 7-15-97; Amended at 15 Ok Reg 3092,
				  eff 7-15-98; Amended at 19 Ok Reg 2005, eff
				  7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 7 - Tariffs › Section 165:57-7-4 - Symbols for changes

Current through Vol. 41, No. 20, July 1, 2024
(a) Each
				OSP shall include in their tariff, notations indicating each change made with
				the proposed application or revision. Notations (referred to as tariff symbols)
				to be used are:
(1) "AT" means addition to
				text.
(2) "C" means
				correction.
(3) "CP" means change
				in practice.
(4) "CR" means change
				in rate.
(5) "CT" means change in
				text.
(6) "DR" means discontinued
				rate.
(7) "FC" means a change in
				format lettering or numbering.
(8)
				"MT" means moved text.
(9) "NR"
				means new rate.
(10) "RT" means
				removal of text.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 7 - Tariffs › Section 165:57-7-5 - Revisions to tariffs

Current through Vol. 41, No. 20, July 1, 2024
(a) New
				or revised tariffs describing operator services shall have an effective date on
				or after the day following the day the submission is delivered to the Director
				of the Public Utility Division, subject to the following conditions:
(1) The submission delivered to the Public
				Utility Division shall include a cover letter, a mark-up copy of the new or
				revised tariff pages in legislative format, and a final copy of the new or
				revised tariff pages.
(2) The
				effective date of the new or revised tariff submitted to the Commission shall
				be stated on the face of the new or revised tariff pages.
(3) A new or revised tariff submitted to the
				Commission shall comply with the notice requirements of this sub-chapter. A
				copy of the notice shall accompany the submission. The submission shall clearly
				identify the date of notice and the method used to provide notice.
(4) The Commission may permit electronic
				submission of new or revised tariffs when technically feasible.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 7 - Tariffs › Section 165:57-7-5.1 - Name changes and/or trade name additions

Current through Vol. 41, No. 20, July 1, 2024
Tariff revisions to reflect a change to the name and/or
				  change, deletion or addition of a trade name under which the OSP will be doing
				  business in the State of Oklahoma shall become effective, without Commission
				  order, the date of filing such tariffs, provided the filing contains the
				  attestation required by subparagraph (5) of this Section. The request for name
				  change or request for change, addition, or deletion of a trade name shall be
				  accompanied by the following, as applicable:
(1) An amended Certificate of Incorporation
				effecting a change of name pursuant to 18 O.S. §
									1076,
				1077
				or
				1031;
(2) A Trade Name Report filed with the
				Secretary of State as provided in 18 O.S. §
									1140;
(3) A Withdrawal of Trade Name Report filed
				with the Secretary of State as provided in 18 O.S. §
									1140.1;
(4) A Transfer of Trade Name Report filed
				with the Secretary of State as provided in 18 O.S. §
									1140.2;
				and,
(5) An attestation that the
				tariffs are identical to the existing tariffs of the OSP except for the name
				change or change, addition or deletion of a trade name.
Added at 16 Ok Reg 2312,
				  eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 7 - Tariffs › Section 165:57-7-5.5 - Confidential information related to tariffs

Current through Vol. 41, No. 20, July 1, 2024
(a) With the exception of information and
				data related to the dollar and percentage impacts of the proposed change(s) on
				aggregator or end-user rates and the rationale for the proposed tariffs, all
				information and data required by OAC
				165:57-7-5(d)
				to be delivered to the Public Utility Division Staff concurrent with the filing
				of a proposed tariff revision and any additional financial or cost data, or
				data which is identifiable to a specific customer, that is requested by the
				Public Utility Division Staff, shall be deemed confidential records or trade
				secrets of the IXC, telecommunications service provider, payphone service
				provider, reseller or OSP under the Oklahoma Open Records Act as provided for
				by 51 O.S. 24A.22 and shall be kept confidential by the Commission, unless
				successfully challenged.
(b) All
				confidential information and data submitted to the Public Utility Division
				Staff under subsection (a) of this Section shall be conspicuously labeled
				"Confidential information and data submitted pursuant to OAC
				165:57-7-5(d)."
(c) For each tariff filing submitted by an
				IXC, telecommunications service provider, payphone service provider, reseller
				or OSP in accordance with OAC
				165:57-7-5(d),
				the same confidential information and data provided to the Public Utility
				Division Staff shall also be provided to the Office of the Attorney General of
				the State of Oklahoma upon the signing of a Proprietary Agreement by the
				Attorney General or its representative.
(d) All confidential information and data
				provided to the Office of the Attorney General under subsection (c) of this
				Section shall be conspicuously labeled "Confidential information and data
				submitted pursuant to OAC
				165:57-7-5(d)."
Added at 14 Ok Reg 2872,
				  eff 7-15-97; Amended at 15 Ok Reg 3092, eff
				  7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 7 - Tariffs › Section 165:57-7-6 - Suspension

Current through Vol. 41, No. 20, July 1, 2024
(a) Any tariff
				filed with the Commission or submitted to the Director of the Public Utility
				Division pursuant to OAC
				165:57-7-5
				may be suspended by Commission Order, with or without notice or hearing, on
				recommendation by Public Utility Division Staff. The Commission may also order
				suspension of proposed revisions on motion by an aggrieved party, after notice
				and hearing.
(b) To lift the
				suspension of any filing or submission made by an OSP pursuant to this Chapter,
				whether the application has been subsequently amended after the suspension or
				not:
(1) The applicant shall file a motion
				pursuant to OAC
				165:5-9-2(b),
				which requests that the suspension be lifted, giving notice to the Oklahoma
				Attorney General and to all parties of record; or,
(2) The application may be set for hearing on
				the merits at a time to be agreed upon by the Public Utility Division and the
				applicant.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 7 - Tariffs › Section 165:57-7-7 - Objections

Current through Vol. 41, No. 20, July 1, 2024
Any entity wishing to object to an initial tariff filed
				  pursuant to this Chapter may file objections with the Commission's Court Clerk
				  within fifteen (15) days after the proposed tariff is filed. Any such objection
				  shall comply with the requirements of OAC 165:5, the Commission's Rules of
				  Practice, and this Chapter, and must contain a specific description of the
				  basis for the objection and all information necessary to allow evaluation of
				  the objection. The objecting entity shall promptly serve its objection on the
				  OSP which filed the proposed initial tariff, the Director of the Public Utility
				  Division and the Oklahoma Attorney General.
Added at 12 Ok Reg 2157,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 9 - Billing, Disputes and Ceasing Operations [Revoked] › Section 165:57-9-1 - Billing for unanswered calls [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 12 Ok Reg 2157,
				  eff 7-1-95; Revoked at 15 Ok Reg 3092, eff
				  7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 9 - Billing, Disputes and Ceasing Operations [Revoked] › Section 165:57-9-2 - Disputed charges [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 12 Ok Reg 3334,
				  eff 8-11-95; Amended at 14 Ok Reg 2872, eff 7-15-97; Revoked at 15 Ok Reg 3092,
				  eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 9 - Billing, Disputes and Ceasing Operations [Revoked] › Section 165:57-9-3 - Notification when an OSP withdraws from business [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 12 Ok Reg 3334,
				  eff 8-11-95; Revoked at 15 Ok Reg 3092, eff
				  7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 10 - Billing and Billing Payment Requirements › Section 165:57-10-1 - Billing period

Current through Vol. 41, No. 20, July 1, 2024
Bills to customers shall be issued monthly, unless the OSP's
				  approved terms and conditions of service prescribe a different interval. Bills
				  may be issued on a billing cycle. All end-users shall receive their bills via
				  the United States mail, unless the end-user agrees with the operator service
				  provider to receive a bill through different means, such as electronically via
				  the Internet. Whatever the method of delivery, bills shall comply with
				  165:57-10-3.
Added at 15 Ok Reg 3092,
				  eff 7-15-98; Amended at 19 Ok Reg 2005, eff
				  7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 10 - Billing and Billing Payment Requirements › Section 165:57-10-2 - Bills rendered by a billing agent

Current through Vol. 41, No. 20, July 1, 2024
(a) An OSP shall not act as a billing agent
				for a reseller, telecommunications service provider, IXC or another OSP, unless
				the OSP fully discloses on the bill the toll-free number of the certificated
				entity for whom the bill is being rendered or, if the billing agent has been
				given authority to make adjustments to the customer's bill, its toll-free
				number.
(b) An OSP shall not
				utilize the services of a billing agent unless the OSP requires that the
				billing agent follow the procedures set forth in OAC
				165:57-10-5
				through OAC
				165:57-10-11.
Added at 15 Ok Reg 3092,
				  eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 10 - Billing and Billing Payment Requirements › Section 165:57-10-3 - Content of bills

Current through Vol. 41, No. 20, July 1, 2024
(a)
Bill
				organization.
Telephone bills shall be clearly organized, and must
				comply with the following requirements:
(1)
				The name of the service provider associated with each charge must be clearly
				and conspicuously identified on the telephone bill.
(2) Where charges for two or more service
				providers appear on the same telephone bill, the charges must be separated by
				service provider.
(3) The telephone
				bill must clearly and conspicuously identify any change in the service
				provider, including identification of charges from any new service
				provider.
(4) The telephone bill
				shall clearly and conspicuously label all fees, surcharges, taxes, and usage
				rates, associated with the customer's use of the provider's service, including
				but not limited to, calling plans, universal service fees, access fees, and
				other separated charges.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 57 - Operator Service Providers Telecommunications Services › Subchapter 10 - Billing and Billing Payment Requirements › Section 165:57-10-5 - Due date and penalty

Current through Vol. 41, No. 20, July 1, 2024
Unless otherwise authorized by the Commission, bills shall be
				  payable immediately upon receipt and past due twelve (12) days after the date
				  of the OSP mailing or after any deferred payment date previously established
				  either by oral or written agreement between an end-user and the OSP. The date
				  after which the bill is past due shall be stated on the bill. If the bill is
				  not paid when past due, the OSP may apply late payment charges on any unpaid
				  balance as provided in its filed, approved tariffs. Payment shall not be
				  considered late if it is received by the due date at an authorized
				  office.
Added at 15 Ok Reg 3092,
				  eff 7-15-98