Ohio Administrative Code › Title 3772 - Casino Control Commission › Chapter 3772-74 - Fantasy Contests › Section 3772-74-10 - Fantasy contest operator internal procedures

Current through all regulations passed and filed through July 1, 2024
(A)
								Fantasy contest
			 operators shall draft written internal procedures, which shall, at a minimum,
			 include procedures for ensuring compliance with all the following:
(1)
									Complying with
			 all applicable state and federal requirements, as well as industry-standard
			 procedures, to protect the privacy and online security of fantasy contest
			 players and their accounts, including procedures preventing unauthorized
			 withdrawals from fantasy contest player accounts;
(2)
									Suspending or
			 banning the account of fantasy contest players who violate a fantasy contest
			 operator's internal procedures, the rules or terms of a fantasy contest, or
			 fantasy contest law, applicable to a fantasy contest player;
(3)
									Providing fantasy
			 contest players with free and immediate access to information on playing
			 responsibly and seeking assistance for compulsive behavior, including at a
			 minimum:
(a)
										The national council on problem gambling's twenty-four hour
			 confidential helpline, the problem gambling hotline number established under
			 section 3772.062 of the Revised Code, or
			 another helpline approved by the executive director that is free of charge to
			 the fantasy contest player; and
(b)
										Educational
			 information from a reputable mental health or addiction services organization
			 on identifying, monitoring, and managing compulsive behavior, including
			 information for individuals assisting a person in doing so;
(4)
									
			 Establishing the maximum number of entries that a fantasy contest player may
			 submit to each fantasy contest and clearly and conspicuously notifying fantasy
			 contest players of what that limit is prior to the player paying any entry
			 fee;
(5)
									Verifying the identity of fantasy contest
			 players;
(6)
									Prohibiting the following:
(a)
										Fantasy contest
			 operator employees, relatives living in the same household as those employees,
			 and athletes, coaches, referees, and other participants in the underlying
			 professional sports competitions from competing in any public fantasy contest
			 offered by a fantasy contest operator; and
(b)
										Anyone from
			 sharing material nonpublic information gained from a fantasy contest operator
			 with third parties;
(7)
									Governing fantasy
			 contest operator employees', relatives' living in the same household as those
			 employees, and athletes', coaches', referees', and other participants'
			 competition in private fantasy contests to prohibit the misuse of material
			 nonpublic information gained from a fantasy contest operator in any private
			 fantasy contest entered;
(8)
									Ensuring that fantasy contest operators prohibit access
			 to all the following:
(a)
										Individuals under eighteen years of
			 age;
(b)
										Individuals who, upon request, seek to restrict
			 themselves from entering fantasy contests; and
(c)
										Fantasy contest
			 players who have been permanently barred or whose accounts have been suspended
			 by the operator for violating a fantasy contest operator's internal procedures,
			 the rules or terms of a fantasy contest, or fantasy contest law, applicable to
			 the fantasy contest player;
(9)
									Ensuring that
			 fantasy contest operators protect fantasy contest player funds from operational
			 funds in a manner consistent with division (A)(3) of section
			 3774.03 of the Revised Code and
			 that fantasy contest player funds are shielded from creditors other than the
			 fantasy contest players for whose benefit and protection the segregation or
			 reserve has been established;
(10)
									Describing how
			 entry fees will be returned to fantasy contest players in the event a fantasy
			 contest is canceled after entry fees have been paid;
(11)
									Detailing how
			 fantasy contest operators will process unclaimed funds in accordance with
			 Chapter 169. of the Revised Code;
(12)
									Ensuring that
			 fantasy contest operators complete all the following within five business
			 days:
(a)
										
			 Deposit cash and cash equivalent prizes won from fantasy contests into a
			 fantasy contest player's account;
(b)
										Fund withdrawal
			 requests from a fantasy contest player's account, unless the fantasy contest
			 operator believes in good faith that the fantasy contest player engaged in
			 either fraudulent conduct or other conduct that would put the operator in
			 violation of fantasy contest operator's internal procedures, the rules or terms
			 of the fantasy contest, fantasy contest law, or other legal requirements. In
			 which case, the operator may decline to honor the request for withdrawal for a
			 reasonable investigatory period until its investigation is resolved. For
			 purposes of this provision, a request for withdrawal will be considered honored
			 if it is processed by the operator but delayed by a payment processor, credit
			 card issuer, or by the custodian of a financial account; and
(c)
										Requests to close
			 a fantasy contest player's account;
(13)
									Detailing how
			 non-cash or non-cash equivalent prizes will be given or otherwise made
			 available to fantasy contest players;
(14)
									Prescribing
			 requirements related to beginning players and highly experienced players,
			 including, at a minimum:
(a)
										The definitions of a beginning player and a highly
			 experienced player;
(b)
										The method by which fantasy contests operators will
			 clearly and conspicuously identify highly experienced players in fantasy
			 contests;
(c)
										How the fantasy contest operator will offer some
			 fantasy contests open only to beginning players; and
(d)
										The process by
			 which fantasy contest operators will offer introductory procedures for fantasy
			 contests for beginning players, which shall:
(i)
											Be clearly and
			 conspicuously offered to a beginning player before that player has paid any
			 entry fee to the fantasy contest operator;
(ii)
											Explain fantasy
			 contest play, what the definition of a highly experienced player is, and how to
			 identify highly experienced players; and
(iii)
											Recommend
			 beginning player-only contests as a learning experience;
(15)
									Operating a voluntary restriction program for those
			 individuals who seek to restrict themselves from entering fantasy contests.
			 This program shall include all the following:
(a)
										All notifications
			 or restrictions offered to players, which shall include complete exclusion and
			 may include contest entry, entry fee, and deposit limits, among other
			 notifications or restrictions;
(b)
										How fantasy
			 contest players may request a notification or restriction;
(c)
										How fantasy
			 contest operators will clearly and conspicuously make the program available to
			 fantasy contest players;
(d)
										How fantasy contest players may request to have their
			 selected notification or restriction adjusted or removed, including allowing
			 them to have the option to adjust these notifications or restrictions to make
			 them more restrictive as often as they like but not allowing them to have the
			 option to remove or make notifications or restrictions less restrictive within
			 90 days of setting the notification or restriction at issue;
(e)
										How the fantasy
			 contest operator will keep the name and other personal information of those
			 participating in the program confidential. Nothing in this provision restricts
			 operators from sharing this information with each other for the sole purpose of
			 operating joint voluntary restriction programs;
(f)
										The duties of the
			 fantasy contest players enrolled in the voluntary restriction program;
			 and
(g)
										The duties of the fantasy contest operator with respect
			 to the program, including how the operator will identify and prevent those on
			 the program from participating in fantasy contests in violation of the selected
			 restriction or being targeted by the operator's advertisements;
(16)
									Identifying authorized scripts that are made readily
			 available to all fantasy contest players and detecting and preventing
			 unauthorized scripts and access;
(17)
									Creating and
			 following a third-party audit schedule compliant with rule
			 3772-74-15
			 of the Administrative Code;
(18)
									Investigating
			 fantasy contest player complaints that a violation of fantasy contest law has
			 occurred;
(19)
									Monitoring, identifying, investigating, correcting, and
			 reporting to the executive director any violations in the internal procedures
			 adopted pursuant to this rule; and
(20)
									Any other
			 internal procedures required by the commission at a meeting held under section
			 3772.02 of the Revised
			 Code.