New Mexico Administrative Code › Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES › Chapter 9 - ELECTRIC SERVICES › Part 560 - SERVICE STANDARDS FOR ELECTRIC UTILITIES › Section 17.9.560.10 - RECORDS AND REPORTS

Current through Register Vol. 35, No. 13, July 16, 2024
A.
Location of records.
The location of records shall be as
				prescribed in Section
				62-6-17
				NMSA 1978.
B.
Retention of
				records.
Records shall be retained as prescribed in 17.3.310
				NMAC.
C.
Data to be filed
				with the commission.
The utility shall maintain the following documents
				and information on a current basis. Upon commission request, the utility shall
				provide the following information to the commission within 10 working days:
(1) a copy of utility's drawings or rules, if
				any, published or furnished by the utility for the use of engineers,
				architects, electrical contractors, etc., covering meter and service
				installations;
(2) a map or series
				of maps showing the geographical location of the utility system outside the
				limits of an incorporated community together with a schematic drawing which
				shows:
(a) generating stations, with the
				individual unit nameplate kilowatt capability and total capability of all units
				shown;
(b) transmission lines, with
				operating and design voltages and types and sizes of conductors
				shown;
(c) sub-transmission lines,
				with operating and design voltages and types and sizes of conductors
				shown;
(d) utility-owned
				transmission and sub-transmission substations and switching stations, with the
				capacities and voltages shown;
(e)
				state boundary crossings of utility's lines, with sources of generation from
				other states shown;
(f) intrastate
				and interstate connections with other utilities, with metering points, names of
				other utilities, and nature of service furnished or taken shown;
(g) names of all incorporated communities
				served;
(3) the name,
				title, address, and telephone number of the person or persons who should be
				contacted by the commission in connection with:
(a) general management duties;
(b) customer relations
				(complaints);
(c) engineering
				operations;
(d) meter tests and
				repairs; and
(e) emergencies during
				non-office hours;
(4) a
				list of those items such as meters, meter sockets, instrument transformers,
				enclosures, and service entrances along with all other equipment which is
				furnished and maintained by the utility in its regular rates for
				service;
(5) report detailing the
				results of all meters (excluding new meters) tested during the year showing:
(a) total of meters tested;
(b) percentage of breakdown of reasons for
				tests;
(c) number of meters found
				to be more than two percent fast; and
(d) number of meters found to be more than
				two percent slow;
(6) a
				list detailing all genuine customer voltage complaints and investigations along
				with the corrective measures taken to correct high or low voltage system
				conditions;
(7) the location at
				which the utility keeps the various classes of records required by these
				rules;
(8) information regarding
				any generating units which are not available for service, either scheduled or
				nonscheduled, which may affect reliability, and the arrangements to maintain
				service:
(a) scheduled-by advance letter
				advice of scheduled maintenance by the owning utility, or if the utility is a
				member of any power pool the pool schedule should be furnished in advance; if a
				unit is not returned to service by the scheduled date, such supplemental notice
				as will enable the commission to be fully advised will be required;
(b) nonscheduled-by telegraph in the event a
				unit in not available for service for a period of 24 hours or longer due to any
				reason not covered by Subparagraph (a) above;
(9) A list detailing the continuity of
				service (short planned outages for routine maintenance, system improvements,
				etc., are not considered as a customer hours outage).
Continuity = Customer hours actually served / Maximum
				  customer hours possible to serve x 100%