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Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-30 - Main extensions and related facilities

Current through all
			 regulations passed and filed through July 1, 2024
If a waterworks company and/or sewage disposal system company
				enters into a main extension agreement, the following provisions shall
				constitute the standards for the extension of water mains and sewer mains and
				related facilities by a company. These provisions are not intended to prohibit
				the extension of water mains and sewer mains and related facilities at the
				initiative of the waterworks company and/or sewage disposal system company.
(A) All agreements entered into
			 concerning main extensions, related facilities or both, funded by contributions
			 in aid of construction, advances in aid of construction, or some combination of
			 both, shall be in writing and signed by the company and the parties involved or
			 the duly authorized agents of each. These written agreements shall embody in
			 their terms and conditions the provisions of this rule.
(B) Waterworks companies and/or sewage
			 disposal system companies shall extend mains and related facilities to serve
			 new customers subject to the provisions of this rule.
(C) As used in this rule:
(1) "Main extension" means an extension,
			 including any fire hydrants if fire protection is provided by the waterworks
			 company, from the nearest existing adequate main along a route determined in
			 accordance with reasonable utility engineering practices to a point
			 perpendicular to the most remote structure to be served fronting the main
			 extension.
(2) "Related
			 facilities" means all fittings, valves, connections, and other facilities
			 associated with the main extension and required in accordance with reasonable
			 utility engineering practices to provide service to a point perpendicular to
			 the most remote structure to be served fronting the main extension.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-32 - Uniform system of accounts for waterworks and sewage disposal companies

Current through all regulations passed and filed through July 1,
			 2024
(A)
								The commission adopts the three uniform systems of
			 accounts prepared by the "National Association of Regulatory Utility
			 Commissioners," as described in paragraph (B) of this rule, and requires all
			 waterworks companies under its jurisdiction to conform their accounting
			 practices to the applicable uniform system.
(B)
								Waterworks
			 companies should use the uniform systems of accounts that were adopted by the
			 "National Association of Regulatory Utility Commissioners" in 1973. The three
			 systems of accounts in the series are entitled:
(1)
									"Uniform System
			 of Accounts for Class A and B Water Utilities," (utilities having annual
			 operating revenues of two hundred fifty thousand dollars or
			 more).
(2)
									"Uniform System of Accounts for Class C Water
			 Utilities," (utilities having annual operating revenues of over fifty thousand
			 dollars but less than two hundred fifty thousand dollars).
(3)
									"Uniform System
			 of Accounts for Class D Water Utilities," (utilities having annual operating
			 revenues of less than fifty thousand dollars).
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-33 - Complaints and complaint handling procedures

Current through all
			 regulations passed and filed through July 1, 2024
(A) Each waterworks company and/or sewage
			 disposal system company shall accept and process both oral and written
			 complaints.
(B) Each company shall
			 investigate each complaint in a fair and complete manner and report the results
			 to the customer, either orally or in writing, within ten business days after
			 the date of the receipt of the complaint.
(C) Complaint records will be kept in
			 accordance with paragraph (E) of rule
			 4901:1-15-14
			 of the Administrative Code.
(D) If
			 the complainant is not satisfied with the company's report(s), the company
			 shall promptly inform the customer of the availability of the commission's
			 complaint handling procedures, including the then current address and the local
			 or toll-free telephone number of the commission's call center.
(E) Each company shall, in addition to the
			 requirements imposed by any other provisions of this chapter, make a fair and
			 complete investigation of any customer's complaint referred by the
			 commission.
(F) Each company shall
			 submit a report to the commission within ten business days after the receipt of
			 a commission request for information concerning a complaint(s). The report
			 shall outline the company's investigation and any corrective measure(s) taken.
			 The company shall submit reports in writing upon commission request.
Effective: 11/2/2017
Five Year Review
				(FYR) Dates: 8/17/2017 and
				08/17/2022
Promulgated
				Under: 111.15
Statutory
				Authority: 4905.04
Rule
				Amplifies: 4905.06
Prior
				Effective Dates: 12/12/91, 3/24/03,
				8/22/08
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-34 - Water conservation restriction regulation

Current through
			 all regulations passed and filed through July 1, 2024
(A) Conditions beyond the control of the
			 waterworks companies may necessitate waterworks companies to impose water usage
			 restrictions to ensure that the supply is adequate for public fire service
			 and/or basic human needs.
(B) A
			 waterworks company must notify the commission's director of the service
			 monitoring and enforcement department  of any proposed water usage restrictions.
			 Subsequent to this notification the restrictions may be implemented
			 immediately. The required notification 
								may be provided
			 either in hard copy or electronically via the internet in a manner prescribed
			 by the commission.
(C) Within two
			 business days following the implementation of water restrictions, the company
			 shall file with the director of the service monitoring and enforcement
			 department  a
			 detailed description outlining the restrictions. The commission may suspend the
			 restrictions if the commission finds the restrictions to be unreasonable or
			 discriminatory.
(D) When it is
			 determined, in the opinion of the waterworks company, that a threat to the
			 integrity of its water supply exists, the waterworks company may implement
			 restrictions on water consumption as necessary to reserve a sufficient water
			 supply for public fire protection and/or basic human needs as follows:
(1) Level 1 - partial ban on all lawn
			 watering.
(2) Level 2 - complete
			 ban on all lawn watering, car washing, and pool filling.
(3) Level 3 - ban on all nonessential uses of
			 water.
All levels implemented include the restriction in the lower
				levels of conservation. (level 3 includes levels 1 and 2.)
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-35 - Information requirements for infrastructure improvement surcharge filings

Current through all regulations passed and filed through July 1,
			 2024
An application filed by a waterworks company and/or a sewage
				disposal system company for an infrastructure improvement surcharge under
				section 4909.172 of the Revised Code,
				should contain the basic information necessary to support the company's rate
				request and shall conform to the information filing requirements set forth in
				the appendix to this rule. If the company believes that additional information
				is necessary to support its case, the company should supplement its application
				. Also,
				the commission staff may require a company to supply information to supplement
				these requirements during the course of the staff's investigation.
Click to view
				Appendix
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-02 - Purpose and scope

Current through all regulations passed and filed
			 through July 1, 2024
(A)
			 The rules contained in this chapter prescribe:
(1) Gas pipeline safety and drug and alcohol
			 testing requirements to protect the public safety.
(2) Procedures for the staff to administer
			 and enforce the pipeline safety code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-03 - Adoption of United States department of transportation gas pipeline safety regulations

Current through all regulations passed
			 and filed through July 1, 2024
The commission hereby adopts the gas
				pipeline safety regulations of the United States department of transportation
				contained in 49 C.F.R.
				40,
				191,
				192 and
				199 as effective on the date
				referenced in paragraph (D) of rule
				4901:1-16-02 of the
				Administrative Code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-04 - Records, maps, inspections, leak management, and service line abandonment

Current through all regulations passed
			 and filed through July 1, 2024
(A)
								Each operator
			 shall maintain all records necessary to ensure compliance with applicable
			 sections of the pipeline safety code, and keep such records readily available
			 for inspection by the commission, its staff, or its authorized
			 representative(s).
(1)
									Unless otherwise provided by this chapter, each
			 operator shall retain records for three years to show compliance with the
			 requirements of the Pipeline Safety Code.
(2)
									Each operator
			 shall retain records of each leak survey, as required by 49 C.F.R.
			 192.723 as effective on the date
			 referenced in paragraph (D) of rule
			 4901:1-16-02 of the
			 Administrative Code, for five years.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-05 - Notice and reports of service failures and incidents; twenty-four hour contacts; and post-incident testing

Current through all regulations
			 passed and filed through July 1, 2024
(A)
								Telephone notice
			 of incidents and service failures.
(1)
									Operators shall notify the state of Ohio on all
			 incidents by calling 1-844-OHCALL1 (1-844-642-2551) within one hour of
			 discovery unless notification within that time is impracticable under the
			 circumstances. This includes any telephone notice which is required to be made
			 to the United States department of transportation pursuant to
			 49 C.F.R.
			 191.5 as effective on the date referenced in
			 paragraph (D) of rule
			 4901:1-16-02 of the
			 Administrative Code.
(2)
									Operators shall notify the state of Ohio on all service
			 failures, which involve an interruption of service to one hundred or more
			 customers for a period of two hours or more, by calling 1-844-OHCALL1
			 (1-844-642-2551) within one hour after discovery unless notification within
			 that time is impracticable under the circumstances.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-06 - Construction reports

Current through all regulations passed and
			 filed through July 1, 2024
(A) Each operator shall submit reports for
			 each important addition of its intrastate gas pipeline facilities. As used in
			 this rule, an "important addition" means construction or alteration of
			 a contiguous section of an operator's intrastate
			 gas pipeline facility within a defined time
			 frame,
								 which
			 involves an expenditure of either:
(1) More
			 than five hundred thousand dollars.
(2) An amount which is more than ten per cent
			 of the value of the operator's intrastate gas pipeline facility, provided such
			 amount exceeds one hundred thousand dollars.
.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-07 - Master meter systems and safety inspections

Current through
			 all regulations passed and filed through July 1, 2024
(A) Each operator of a master meter system
			 shall establish and maintain maps which identify its distribution pipeline
			 system.
(B) Each operator of a
			 master meter system shall file an annual report on its system on the form
			 provided by the commission. This annual report shall be submitted to the chief
			 not later than March fifteenth of each year.
(C) Safety inspections.
(1) Unless otherwise provided in this
			 paragraph, each operator of a master meter system shall conduct safety
			 inspections as required by the pipeline safety code.
(2) The commission may direct or order a
			 natural gas company which distributes gas to a master meter system to perform a
			 safety inspection on that system when the public interest so requires, or when
			 an operator of a master meter system:
(a) Has
			 violated paragraph (B) or (C)(1) of this rule; or
(b) Requests an inspection.
The staff shall notify such natural gas company by letter and
				mail a copy of the notice to the operator of the master meter system.
(3) Each operator of a master meter system
			 shall permit employees and agents of the natural gas company performing the
			 safety inspection to review the operator's maps and records.
(4) Each natural gas company shall submit a
			 report of its findings of the safety inspection to the chief within thirty days
			 after the inspection.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-08 - Service of notices and investigative reports

Current through all
			 regulations passed and filed through July 1, 2024
(A) This rule governs service of:
(1) Notices of probable noncompliance,
			 proposed compliance orders, proposed forfeitures and amendments thereto under
			 rule 4901:1-16-09 of the
			 Administrative Code.
(2) Notices of
			 hazardous facility and amendments thereto under rule
			 4901:1-16-10 of the
			 Administrative Code.
(3) Gas
			 pipeline safety investigative reports under rule
			 4901:1-16-12 of the
			 Administrative Code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-09 - Notice of probable noncompliance; proposed compliance order; and/or proposed forfeiture

Current through all regulations passed and
			 filed through July 1, 2024
(A) After an inspection or investigation, the
			 staff may issue a notice of probable noncompliance.
(B)
								The staff
								 may issue with the notice of probable
			 noncompliance or separately thereafter:
(1) A
			 proposed compliance order.
(2) A proposed forfeiture.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-10 - Hazardous pipeline facilities: inspection and notice

Current
			 through all regulations passed and filed through July 1,
			 2024
(A) After an
			 inspection or investigation, the staff may issue a notice of hazardous
			 facility. The notice may include a proposed compliance order.
(B) The staff may issue an amended notice or
			 proposed compliance order at any time prior to the commencement of a
			 gas pipeline safety
								 proceeding brought pursuant to rule
			 4901:1-16-12
			 of the Administrative Code in order to modify or include additional hazards,
			 facts, and proposed compliance orders. This rule
			 should not be construed to prevent the staff,
			 during the course of a gas pipeline safety
								proceeding, from seeking a finding of hazardous facility not
			 listed in the notice or amended notice, from
								 rescinding or refraining from seeking a
			 finding of hazardous facilities, or from
			 seeking a compliance order that varies from previous notices issued under this
			 rule, provided that the staff's proposed findings and/or violations relate to
			 the same incident, investigation, or safety
			 audit(s).
(C) Any notice of
			 hazardous facility, proposed compliance order, or
			 amendments thereto shall be served pursuant to rule
			 4901:1-16-08
			 of the Administrative Code.
(D)
			 The staff findings contained in the notice and proposed compliance order
			 represent the results of the staff investigation. Such findings are not
			 intended to represent the views of the commission or otherwise bind the
			 commission.
Five Year Review (FYR) Dates:
				09/26/2014 and
				09/26/2019
Promulgated
				Under: 111.15
Statutory
				Authority: 4905.91
Rule
				Amplifies: 4905.91
Prior
				Effective Dates: 2/1/91, 10/13/94, 1/6/05,
				7/12/10
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-11 - Settlement agreements and stipulations

Current through all
			 regulations passed and filed through July 1, 2024
(A) If the staff and operator
			  reach agreement regarding any of the following: the
			 occurrence of a noncompliance; the occurrence of a hazardous condition of a
			 facility; the violation of a commission order; a compliance order or remedy; or
			 the amount of a forfeiture, compromise forfeiture, or other payment, the
			 agreement may be reduced to writing in a settlement agreement and/or
			 stipulation. Such agreement shall be signed by the operator
			  or its attorney, and an authorized representative of the
			 staff. Except as otherwise provided in paragraphs (B) and (E) of this rule, the
			 settlement agreement and/or stipulation shall not be effective until it is
			 filed with the commission and approved by the commission.
(B) If the settlement agreement and/or
			 stipulation provides for the payment of a forfeiture, compromise forfeiture, or
			 other payment by the operator  of ten thousand dollars
			 or less, the agreement shall be fully binding upon the commission and the
			 operator  upon its execution.
(C) Unless contained in or otherwise provided
			 in a settlement agreement and/or stipulation, no statement or conduct during
			 settlement negotiations is admissible in any other commission proceeding
			 regarding the noncompliance, hazardous facility, or violation.
(D) Where the operator
			  has demonstrated to the staff that the violation(s) listed in
			 the notice, or amended notice, of probable noncompliance or gas pipeline safety
			 investigative report has been corrected and where the operator
			  submits full payment of the proposed forfeiture prior to the
			 execution of a written settlement agreement and/or stipulation, or final
			 commission order, the violation(s) listed in such notice of probable
			 noncompliance shall be considered by the commission as part of the operator's
			  history of violations in determining the appropriate
			 forfeiture for any future violation.
(E) If the operator
			  pays a proposed forfeiture of more than ten thousand dollars
			 without executing a written settlement agreement and/or stipulation, the
			 payment shall be fully binding upon the commission and the operator
			  when approved by the commission.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-12 - Commission proceedings

Current through all regulations passed and
			 filed through July 1, 2024
(A) The commission may initiate a gas
			 pipeline safety proceeding after:
(1) An
			 incident has occurred.
(2) A notice
			 of probable noncompliance is served.
(3) A notice of hazardous facility is
			 served.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-13 - Emergency proceedings

Current through all regulations passed and
			 filed through July 1, 2024
(A) The commission may initiate an emergency
			 gas pipeline safety
								 proceeding consistent with section
			 4905.95 of the Revised Code.
(B) The commission shall conduct
			 such proceedings in accordance with Chapter 4901-1 of the Administrative Code,
			 except where inconsistent with this rule.
(C) Prior to a hearing under this rule, the
			 commission may, without notice, find an emergency exists, may order the attorney
			 general to seek remedies as provided in section
			 4905.96 of the Revised Code, and
			 shall provide for an expedited hearing to begin no later than thirty days
			 thereafter.
The order shall remain in effect no longer than forty days
				after the date it was approved.
Five Year Review (FYR) Dates:
				09/26/2014 and
				09/26/2019
Promulgated
				Under: 111.15
Statutory
				Authority: 4905.91
Rule
				Amplifies: 4901.13,
				4905.91,
				4905.95
Prior
				Effective Dates: 10/13/94, 1/6/05,
				7/12/10
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-16 - Gas Pipeline Safety › Section 4901:1-16-14 - Payment of forfeitures and payments made pursuant to stipulation

Current through all regulations passed and filed through July 1,
			 2024
(A) All forfeitures
			 ordered by the commission or any payments made pursuant to stipulation shall be
			 paid by certified check or money order made payable to "Public Utilities
			 Commission of Ohio," and shall be mailed or delivered to:
"Public Utilities Commission of Ohio
180 East Broad Street
Columbus, Ohio 43215-3793"
(B) The commission shall deposit such
			 payments in the state treasury to the credit of the general revenue
			 fund.
(C) No operator
			  may recover any forfeiture or other payment made pursuant to
			 stipulation in any pending or subsequent proceeding before the
			 commission.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-17 - Establishment of Credit for Residential Service › Section 4901:1-17-01 - Definitions

Current through all regulations passed and filed through July 1,
			 2024
For purposes of this chapter, the following definitions shall
				apply:
(A) "Applicant" means any
			 person who requests or makes application with a utility company for any of the
			 following residential services: electric, gas, natural gas, waterworks, or
			 sewage disposal.
(B) "Class of
			 service" means a description of utility service furnished to a customer used to
			 denote its use either as residential or nonresidential.
(C) "Consumer" means any person who is an
			 ultimate user of the electric, gas, natural gas, waterworks, or sewage disposal
			 utility services.
(D) "Customer"
			 means any person who enters into an agreement, whether by contract or under a
			 tariff, to purchase: electric, gas, natural gas, waterworks, or sewage disposal
			 utility service.
(E) "Fraudulent
			 act" means an intentional misrepresentation or concealment by the customer or
			 consumer of a material fact that the electric, gas, natural gas, waterworks, or
			 sewage disposal system utility company relies on to its detriment. "Fraudulent
			 act" does not include tampering.
(F) "Past due" means any utility bill balance
			 that is not paid by the bill due date.
(G) "Percentage of income payment plan plus"
			 (PIPP plus) means the income-based payment plan for low-income, residential
			 customers served by a regulated gas or natural gas utility company.
(H) "Regulated service" means a service
			 offering regulated by the commission.
(I) "Tampering" means to interfere with,
			 damage, or by-pass a utility meter, conduit, or attachment with the intent to
			 impede the correct registration of a meter or the proper functions of a conduit
			 or attachment so as to reduce the amount of utility service that is registered
			 on the meter. Tampering includes the unauthorized reconnection of an
			 electric, gas, natural gas, or waterworks meter
			 or a conduit or attachment that has been disconnected by the utility
			 company.
(J) "Utility company"
			 means all persons, firms, or corporations in the business of providing
			 electric, gas, natural gas, waterworks, or sewage disposal service to consumers
			 as defined in division (A)(4) of section
			 4905.03,
			 division (G) of section
			 4929.01,
			 and divisions (A)(7) and (A)(13) of section
			 4905.03
			 of the Revised Code, respectively.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-17 - Establishment of Credit for Residential Service › Section 4901:1-17-02 - General provisions

Current through all regulations passed and
			 filed through July 1, 2024
(A) The rules in this chapter apply to all
			 electric, gas, natural gas, waterworks, and sewage disposal utility companies
			 who provide service to residential customers.
(B) Nothing contained in this chapter shall
			 in any way preclude the commission from any of the following:
(1) Altering or amending, in whole or in
			 part, these rules and regulations.
(2) Prescribing different standards for the
			 establishment of credit for utility service as deemed necessary by the
			 commission in any proceeding.
(3)
			 Waiving any requirement, standard, or rule set forth in this chapter for good
			 cause shown, as supported by a motion and supporting memorandum. The
			 application for a waiver shall include the specific rule(s) requested to be
			 waived. If the request is to waive only a part or parts of a rule, then the
			 application should identify the appropriate paragraphs, sections, or
			 subsections to be waived. The waiver request shall provide sufficient
			 explanation, for each rule provision sought to be waived, to allow the
			 commission to thoroughly evaluate the waiver request.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-17 - Establishment of Credit for Residential Service › Section 4901:1-17-03 - Establishment of credit

Current through all regulations passed and
			 filed through July 1, 2024
(A) Each utility company may require an
			 applicant for residential service to satisfactorily establish financial
			 responsibility. If the applicant has previously been a customer of that utility
			 company, the utility company may require the residential applicant to establish
			 financial responsibility pursuant to paragraph (C) of rule
			 4901:1-17-04
			 of the Administrative Code. Each utility company may use a credit check,
			 pursuant to paragraph (A)(2) of this rule, as the first criterion by which an
			 applicant may establish financial responsibility. If the results of the credit
			 check, at the time of the application do not establish financial responsibility
			 for the applicant or the applicant refuses to provide his/her social security
			 number, each utility company shall then advise the applicant of each of the
			 remaining criteria available under this rule to establish financial
			 responsibility. If the utility company requires an applicant to provide
			 additional information to establish financial responsibility, such as
			 identification or written documentation, then the utility company shall confirm
			 with the applicant when it receives the requested information. An applicant's
			 financial responsibility will be deemed established if the applicant meets any
			 one of the following criteria:
(1) The
			 applicant is the owner of the premises to be served or of other real estate
			 within the territory served by the utility company and has demonstrated
			 financial responsibility under either of the following conditions:
(a) With respect to that property, if the
			 applicant owns only the premises to be served.
(b) With respect to any other real estate
			 within the service territory served by the utility company, if the applicant
			 owns multiple properties.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-17 - Establishment of Credit for Residential Service › Section 4901:1-17-04 - Deposit to reestablish creditworthiness

Current through all
			 regulations passed and filed through July 1, 2024
(A) A utility company may require a customer
			 to make a deposit or an additional deposit on an account, as set forth in this
			 rule and pursuant to rules
			 4901:1-17-03
			 and
			 4901:1-17-05
			 of the Administrative Code, to reestablish creditworthiness for tariffed
			 service based on the customer's credit history on that account with that
			 utility company. The utility company may require a customer whose service has
			 been disconnected to pay a deposit, in addition to any charges under the
			 applicable reconnection rules in Chapter 4901:1-15 of the Administrative Code
			 (waterworks and/or sewage disposal) and Chapter 4901:1-18 of the Administrative
			 Code (electric, gas, and natural gas).
(B) After considering the totality of the
			 customer's circumstances, a utility company may require a deposit if the
			 customer has not made full payment or payment arrangements for
			 two
			 consecutive bills containing a  past due balance for regulated services
			 provided by that utility company.
(C) A utility company may require a deposit
			 if the applicant for service was a customer of that utility company, during the
			 preceding twelve months, and had service disconnected for nonpayment, a
			 fraudulent act, tampering, or unauthorized reconnection.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-17 - Establishment of Credit for Residential Service › Section 4901:1-17-05 - Deposit administration provisions

Current through all
			 regulations passed and filed through July 1, 2024
(A) No  utility company,
			 as defined in this chapter shall require a cash deposit to
			 establish or reestablish credit in an amount in excess of one-twelfth of the
			 estimated charge for regulated service(s) provided by that
			  utility
			 company for the ensuing twelve months, plus
			 thirty per cent of the monthly estimated charge.  Each utility
			 company, upon request, shall furnish a copy of
			  rules 4901:1-17-03 to 4901:1-17-06 of the Administrative
			 Code, to the applicant/customer from whom a deposit is required. If a
			 copy of 
								the rules in this chapter is provided to
			  the
			 applicant/customer, the utility
			 company shall also provide the name, address,
			 website address, and telephone number of the public utilities commission of
			 Ohio.
(B) Upon receiving a cash
			 deposit, the utility company shall furnish to the
			 applicant/customer a receipt that displays all of the following information:
(1) The name of the applicant/customer.
(2) The address of the premises to
			 be served.
(3) The billing address
			 for the service.
(4) The amount of
			 the deposit and a statement that the rate of interest to be paid on the deposit
			 will be not less than three per cent per annum if the deposit is held for one
			 hundred eighty days or longer.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-17 - Establishment of Credit for Residential Service › Section 4901:1-17-06 - Refund of deposit and release of guarantor

Current through
			 all regulations passed and filed through July 1, 2024
(A) After discontinuing service, the utility
			 company shall promptly apply the customer's
			 deposit, including any accrued interest, to the final bill. The utility
			 company shall promptly refund to the customer any
			 deposit, plus any accrued interest, remaining, unless
			 the amount of the refund is less than one dollar. A transfer of service
			 from one customer location to another within the service area of the utility
			 company does not prompt a refund of the deposit
			 or a release of the guarantor.
(B)
			 The utility company shall review each account
			 holding a deposit or a guarantor agreement every twelve months and promptly
			 refund the deposit, plus any accrued interest in
			 accordance with paragraph (A) of this rule, or release the guarantor, if
			 the account meets the following criteria:
(1)
			 The customer has paid his/her bills for service for twelve consecutive months
			 without having had service disconnected for nonpayment.
(2) The customer has not had more than two
			 occasions in the preceding twelve months on which
			 his/her bill was not paid by the due date.
(3) The customer is not
			  delinquent in the payment of his/her
			 bills at the time of the review.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-17 - Establishment of Credit for Residential Service › Section 4901:1-17-07 - Record of deposit

Current through all regulations passed and
			 filed through July 1, 2024
Each utility company holding a cash deposit shall maintain, for
				at least three years after the deposit is refunded or otherwise
				disposed of in accordance with applicable law, a record that displays all of
				the following information:
(A) The
			 name and current or last known billing address of each depositor.
(B) The amount and date of the
			 deposit.
(C) Each transaction
			 concerning the deposit.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-17 - Establishment of Credit for Residential Service › Section 4901:1-17-08 - Applicant and/or customer rights

Current through all regulations
			 passed and filed through July 1, 2024
(A) Each utility company that requests a cash
			 deposit shall notify the applicant/customer of all options available to
			 establish credit as listed in paragraph (A) of rule
			 4901:1-17-03
			 of the Administrative Code.
(B) If
			 an applicant for gas or natural gas service indicates that his/her household
			 income is such that the applicant may be eligible for the gas percentage of
			 income payment plan (PIPP) program, the gas or natural gas utility company
			 shall advise the applicant that he/she may apply for the gas PIPP program, in
			 accordance with rule
			 4901:1-18-12
			 of the Administrative Code.
(C) If
			 a utility company requires a cash deposit to establish or reestablish service
			 and the applicant/customer expresses dissatisfaction with the utility company's
			 decision, the utility company shall inform the applicant/customer of the
			 following:
(1) The reason(s) for its decision
			 and how the deposit was calculated.
(2) How to contest the utility company's
			 decision .
(3) The
			 right to have the utility company's decision reviewed by an appropriate utility
			 company supervisor.
(4) The right
			 to have the commission staff verify whether the
			 utility company's decision complies with these
			 rules, and provide the applicant/customer the
			 telephone number, address, and the website address of
			 the public utilities commission of Ohio as stated below:
"If you wish to have the commission staff
				review the company's decision for a security deposit, you may call the
				Public Utilities Commission of Ohio for assistance at 1-800-686-7826 (toll
				free)  from 8:00 a.m. to 5:00 p.m. weekdays, or at
http://www.PUCO.ohio.gov/puco
. Hearing or speech impaired customers may contact the PUCO
				via 7-1-1 (Ohio relay service)."
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-18 - Termination of Residential Service › Section 4901:1-18-02 - General provisions

Current through all regulations passed and
			 filed through July 1, 2024
(A) The rules in this chapter apply to all
			 electric, gas, and natural gas utility companies that provide service to
			 residential customers, including residential consumers in master-metered
			 premises, and residential consumers whose utility services are included in
			 rental payments.
(B) Nothing
			 contained in this chapter shall in any way preclude the commission from any of
			 the following:
(1) Altering, or amending, in
			 whole or in part, the rules and regulations in this chapter.
(2) Prescribing different standards for the
			 disconnection and reconnection of electric, gas, or natural gas service as
			 deemed necessary by the commission.
(3) Waiving any requirement, standard, or
			 rule set forth in this chapter for good cause shown, as supported by a motion
			 and supporting the memorandum. The application for a waiver shall include the
			 specific rule(s) requested to be waived. If the request is to waive only a part
			 or parts of a rule, then the application should identify the appropriate
			 paragraphs to be waived. The waiver request shall provide sufficient
			 explanation, by rule, to allow the commission to thoroughly evaluate the waiver
			 request.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-18 - Termination of Residential Service › Section 4901:1-18-03 - Reasons for disconnecting residential electric, gas, or natural gas service

Current through all regulations passed and filed through July 1,
			 2024
Electric, gas, or natural gas utility companies under the
				jurisdiction of the commission may disconnect service to residential customers
				only for the following reasons:
(A)
			 When a customer/consumer uses electricity, gas, or natural gas in a manner
			 detrimental to the service to other consumers.
(B) When providing service is in conflict or
			 incompatible with any order of the commission, court of law, laws of the state
			 of Ohio or any political subdivision thereof, or of the federal government or
			 any of its agencies.
(C) When the
			 customer has moved from the service location, and the property owner is subject
			 to notice under paragraph (A)(3)(d) of rule
			 4901:1-18-06
			 of the Administrative Code.
(D)
			 When supplying electricity, gas, or natural gas creates a safety hazard to
			 consumers or their premises, the public, or to the company's personnel or
			 facilities or where, because of conditions beyond the consumer's premises,
			 disconnection of the supply of electricity, gas, or natural gas is reasonably
			 necessary. The company shall not restore service until the hazardous
			 condition(s) has been corrected.
(E) When a customer, consumer, property
			 owner, landlord, or his/her agent does any of the
			 following:
(1) Prevents utility company
			 personnel from reading the meter for a year or more.
(2) After notice and a reasonable period of
			 time, prevents utility company personnel from accessing, calibrating, maintaining, or replacing the utility
			 company's meter, metering equipment, or other utility company property used to
			 supply service.
(3) Resorts to any
			 fraudulent act to obtain electric, gas, or natural gas service, is the
			 beneficiary of the fraudulent act, or tampers with the utility company's meter,
			 metering equipment, or other property used to supply the service.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-18 - Termination of Residential Service › Section 4901:1-18-04 - Delinquent bills

Current through all regulations passed and filed
			 through July 1, 2024
(A)
								 Individually metered residential service accounts will
			 be considered delinquent and subject to the utility company's disconnection
			 procedures for nonpayment if the account meets one of the following
			 criteria:
(1)
									
			 The customer has not made full payment or arrangements for payment by the due
			 date, for any given bill containing a previous balance for regulated services
			 provided by the utility company.
(2)
									 The customer is
			 in default on an extended payment plan.
(3)
									 The customer
			 fails to make the initial payment on an extended payment plan.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-18 - Termination of Residential Service › Section 4901:1-18-07 - Reconnection of service

Current through all regulations passed and
			 filed through July 1, 2024
(A) Upon payment or proof of payment of the
			 delinquent amount as stated on the disconnection notice, or of an amount
			 sufficient to cure the default on an extended payment plan or the percentage of
			 income payment plan plus (PIPP plus)
								and applicable reconnection charge, the utility
			 company shall reconnect service that has been disconnected for nonpayment
			 pursuant to the following provisions:
(1) For
			 customers disconnected from service for ten business days or less, the utility
			 company may assess a reconnection charge and shall reconnect service by the
			 close of the following regular utility company working day. Pursuant to rule
			 4901:1-18-05
			 of the Administrative Code, the amount sufficient to cure the default for
			 customers on extended payment plans shall include all amounts that would have
			 been due and owing under the terms of the applicable extended payment plan,
			 absent default, on the date that service is reconnected. Under paragraph
			 (D)(2)(b) of rule
			 4901:1-18-12
			 of the Administrative Code, the amount sufficient to cure the default for PIPP
			 customers includes all amounts that would have been due for any missed PIPP
			 plus payments, but not more than the arrearage balance.
(2) For customers disconnected from service
			 for more than ten business days, the utility company may treat the customers as
			 new customers and connect service consistent with the timeframes in rules
			 4901:1-10-09,
			 4901:1-13-05
			 and paragraph (C) of rule
			 4901:1-17-04
			 of the Administrative Code. In addition, the utility company may assess the
			 customer a reconnection charge in accordance with approved tariffs. Pursuant to
			 paragraph (D)(2)(b) of rule
			 4901:1-18-12
			 of the Administrative Code, PIPP plus customers shall be required to pay any
			 missed PIPP plus payments but not more than the arrearage balance. PIPP plus
			 customers shall not be required to pay a deposit pursuant to rule
			 4901:1-18-15
			 of the Administrative Code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-18 - Termination of Residential Service › Section 4901:1-18-08 - Landlord-tenant provisions

Current through all regulations passed and
			 filed through July 1, 2024
This rule is to address circumstances where the utility company
				knows that the customer is the landlord for a multi-unit dwelling (i.e.,
				tenants who receive master-metered services) or for a single-occupancy dwelling
				where the utilities are included in the rent. A utility company may disconnect
				the utility service of these consumers, for nonpayment by the landlord, only in
				accordance with the following:
(A) The
			 utility company shall give a notice of disconnection of service to the
			 landlord/agent at least fourteen days before the disconnection would occur. If,
			 at the end of the fourteen-day notice period, the customer has not paid or made
			 payment arrangements for the bill to which the fourteen-day notice relates, the
			 utility company shall then make a good faith effort by mail, or otherwise, to
			 provide a separate ten-day notice of pending disconnection to the
			 landlord/agent, to each unit of a multi-unit dwelling (i.e., each tenant who
			 receives master-metered service), and to single-occupancy dwellings where the
			 utilities are included in the rent. This ten-day notice shall be in addition to
			 the fourteen-day notice given to the landlord/agent. This notice requirement
			 shall be complied with throughout the year. In a multi-unit dwelling, written
			 notice shall also be placed in a conspicuous place.
(B) The utility company shall also provide
			 all of the following information in its ten-day notice:
(1) A summary of the remedies tenants may
			 choose to prevent disconnection or to have service reconnected.
(2) A statement to inform tenants that a list
			 of procedures and forms to prevent disconnection or to have service reconnected
			 are available from the utility company upon request. A model form of the
			 tenants' ten-day notice is attached as appendix A to this rule.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-18 - Termination of Residential Service › Section 4901:1-18-09 - Combination utility companies

Current through all regulations
			 passed and filed through July 1, 2024
(A)
								 The residential
			 customers and consumers of a combination utility company that provides both
			 natural gas and electric service shall have the same rights pursuant to Chapter
			 4901:1-18 of the Administrative Code as customers and consumers who are served
			 by separate natural gas and electric companies. In the event of disconnection
			 or pending disconnection of both gas and electric services, a residential
			 customer of a combination utility company has the right to choose to retain or
			 have reconnected both utility services or one service, either gas or
			 electric.
(B)
								 A combination utility company shall apply the payments
			 from residential customers to their gas and electric accounts separately and
			 shall apportion the payments based on the total balance for each service,
			 including any arrearage plus the current month's charge(s). For purposes of
			 applying these payments:
(1)
									 For customers billed only for services provided by the
			 combination utility company, the utility company shall apply payments first to
			 past due amounts, then to current regulated charges, and finally to any
			 nontariffed charges.
(2)
									 For customers billed by the combination utility
			 company for any competitive services provided by either a competitive retail
			 natural gas supplier and/or a competitive retail electric provider, the utility
			 company shall apply payments as provided for under paragraph (H) of rule
			 4901:1-10-33
			 of the Administrative Code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-18 - Termination of Residential Service › Section 4901:1-18-10 - Insufficient reasons for refusing service or for disconnecting service

Current through all regulations passed and filed through July 1,
			 2024
The utility company shall not refuse
				service to or disconnect service to any applicant/customer for any of the
				following reasons:
(A)
								 Failure to pay for service furnished to a former
			 customer unless the former customer and the new applicant for service continue
			 to be members of the same household.
(B)
								 Failure to pay
			 for nonresidential service.
(C)
								 Failure to pay
			 any amount which is in bona fide dispute. Where the customer has registered a
			 complaint with the commission's call center or filed a formal complaint with
			 the commission that reasonably asserts a bona fide dispute, the utility company
			 shall not disconnect service if the customer pays either the undisputed portion
			 of the bill, if known or can reasonably be determined, or the amount billed for
			 the same billing period in the previous year.
(D)
								 Failure to pay
			 any nontariffed service charges, including competitive retail electric
			 service.
Replaces: 4901:1-18-11
Five Year Review (FYR) Dates:
				11/24/2014 and
				11/24/2019
Promulgated
				Under: 111.15
Statutory
				Authority: 4905.04
Rule
				Amplifies: 4905.06,
				4905.22,
				4905.261,
				4905.30,
				4933.17,
				4933.12,
				4933.121,
				4933.122
Prior
				Effective Dates: 10/6/82, 9/1/04,
				11/1/10
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-18 - Termination of Residential Service › Section 4901:1-18-11 - Restrictive language prohibition

Current through all regulations
			 passed and filed through July 1, 2024
Except as provided in Chapter 4901:5-37 and rule
				4901:5-25-06
				of the Administrative Code, or other commission-approved curtailment
				provisions, no gas, natural gas, or electric utility company shall deny service
				to a prospective customer or discontinue service to a present customer because
				the utility company would be or is providing only auxiliary, stand-by, or emergency service as an alternative energy
				source.
Upon application to and approval by the commission, a gas,
				natural gas, or electric utility company may file a separate applicable tariff
				containing rates which reflect the costs incurred by that company to provide
				such services.