Ohio Administrative Code › Title 109:4 - Consumer Protection › Chapter 109:4-5 - Informal Dispute Resolution Mechanisms for Settlement of New Motor Vehicle Warranty Disputes › Section 109:4-5-02 - Application for qualification

Current through all regulations passed and filed through July 1, 2024
(A) Application by a board for certification
			 as a qualified board shall be made in writing to the attorney general.
(B) Applications shall include at
			 least the following information unless specific exceptions are provided in this
			 rule:
(1) Name, address, and telephone number
			 of the board. In the event the applicant does not maintain one or more Ohio
			 addresses and telephone numbers at the time of application, the application
			 shall set forth the specific plans for making the board accessible to Ohio
			 consumers.
(2) The manufacturers,
			 vehicle makes and vehicle models for which the board is authorized to hear
			 disputes and render decisions and copies of such authorization.
(3) Copies of all warranty documents and
			 disclosure information used to alert consumers to the board and the warranty
			 proffered by the manufacturer for each vehicle make and model, together with
			 any other informational material, advertising copy or other notices used to
			 inform consumers concerning warranties, the availability and operation of the
			 board and any other manufacturer dispute resolution procedures.
(4) Copies of all written operating standards
			 and procedures promulgated by the board, as required by paragraph (C)(1) of
			 rule 109:4-4-04 of  the Administrative Code.
(5) A
			 description of the general qualifications and the duties of the arbitrators,
			 neutral technicians or consultants, and all other persons employed by the
			 board.
(6) A description of all
			 training programs conducted for the board's arbitrators, and the plans for any
			 such programs should approval be granted.
(7) Copies of the indices required by
			 paragraphs (D)(2), (D)(3), and (D)(4) of rule 109:4-4-04 of  the Administrative Code for the record year preceding the application.
(8) Copies of the semiannual statistical
			 compilations required by paragraphs (D)(5) and (D)(6) of rule 109:4-4-04 of  the Administrative Code for the preceding year.
(9) Copies of all annual audits previously
			 compiled pursuant to paragraph (E) of rule 109:4-4-04 of  the Administrative Code.
(10) Copies
			 of ten per cent, but not in any event less than twenty-five per cent, of the
			 written decision documents issued by the board to Ohio consumers during the
			 preceding year, representing a randomly selected cross-section of such
			 decisions. The attorney general may, upon notice, have these opinions selected
			 by personnel from his office or under his direction.
(11) Statistics for the previous record year
			 showing, for each warrantor served by the board, the number of oral
			 presentations in person and the number of oral presentations by telephone
			 conference call conducted under paragraph (C)(7) of rule 109:4-4-04 of  the Administrative Code conducted for each warrantor served by the board, and the number of times such a presentation presentations was were requested.
(12) Such other or additional
			 information as the attorney general might request after initial review of the
			 application.