Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 5 - NOTICE REQUIREMENTS › Section 165:35-21-20 - Notice of disconnection of service

Current through Vol. 41, No. 20, July 1, 2024
(a)
Twenty-four hour notice.
Except as provided in subsections (b), (c) and (f) of this Section and OAC
				  165:35-21-30, service shall be
				  disconnected only after at least twenty-four (24) hours written notice has been
				  given to the consumer by leaving a copy of such notice with the consumer or by
				  leaving a copy of such notice in a conspicuous place at the premises where
				  service is provided. This notice shall be in writing, in bolded lettering, and
				  state the reason for the disconnection, the amount due, if applicable, and the
				  utility company's name, telephone number, and contact information. After the
				  utility company's contact information, the notice shall include the telephone
				  number of CSD in a printed size smaller than the print size used for the
				  utility company's contact information, not bolded, and shall include the
				  following statement: "For clarification of statutes and rules governing
				  services, or escalations of disputes, you may contact the Oklahoma Corporation
				  Commission's Consumer Services Division." The utility shall submit a copy of
				  the notice to PUD for approval prior to usage.
(b)
First residential notice.
When service to a residential consumer is to be disconnected for nonpayment of
				  a bill for utility service or failure to make a required security deposit, the
				  utility shall give at least ten (10) days written notice from the date of
				  mailing to the consumer (when the deposit is required as a condition of
				  service, the ten (10) day notice is not required. Refer to OAC
				  165:35-21-30(4)
				  Disconnection of service without notice). Said written notice shall be sent by
				  first-class mail, address correction requested, by the utility to the
				  consumer's billing address, unless the mail is returned from that address as
				  undeliverable, in which case the notice shall be delivered to the premises at
				  which the service was rendered.
(1) Notice
				  will be deemed delivered to the consumer three (3) business days after mailing
				  by the utility, which shall not extend the ten (10) days written notice from
				  the date of mailing to the consumer requirement above.
(2) A notice of disconnection shall contain
				  the following information:
(A) The words
				  "DISCONNECTION NOTICE" or "CUT OFF NOTICE" in bold print no smaller than
				  one-half inch (1/2") tall.
(B) The
				  name and address of the consumer.
(C) A statement of the reason for the
				  proposed disconnection of service.
(D) The date on or after which service will
				  be disconnected unless appropriate action is taken.
(E) The telephone number in bold print of the
				  utility where the consumer may make an inquiry.
(F) The approved charges for reconnection.
(G) A statement that the consumer
				  must contact the utility regarding the disconnection, prior to contacting CSD,
				  and should contact CSD if they cannot reach a resolution with the utility.
(H) The address and telephone
				  number of CSD, in print size which is smaller than the print size used for the
				  utility's telephone number.
(I) A
				  statement that advises the consumer of the availability of a deferred payment
				  agreement.
(J) A statement that
				  advises the consumer of the elderly/consumer with disabilities notification.
(K) A statement that advises the
				  consumer of the life-threatening certificate.
(L) A statement that advises the consumer of
				  the availability of the twenty (20) day financial aid assistance delay.
(M) A statement that advises the
				  consumer of the availability of a list of agencies providing assistance to
				  consumers for their utility bills as outlined by OAC
				  165:35-21-3.
(3) The utility shall provide to consumers,
				  upon request, the name and address of the authorized payment agencies, other
				  than the utility's offices, where consumers may make payments.