Ohio Administrative Code › Title 5101:9 - ODJFS Practices › Chapter 5101:9-9 - Federal Tax Return Information Safeguarding Procedures › Section 5101:9-9-17 - Technology and service support policy (TSSP)

Current through all
			 regulations passed and filed through July 1, 2024
(A) The Ohio department of job and family
			 services (ODJFS), in a continuing effort to improve the level of customer
			 service and responsiveness to county agencies, developed the technology and
			 service support policy (TSSP). The TSSP represents a commitment by ODJFS to
			 provide quality, cost-effective networking products, services, and solutions to
			 the county agencies throughout the state.
The TSSP operates within the framework of the
				master service agreement (MSA) as detailed in the
				MSA and
				rule 5101:9-9-15 of the
				Administrative Code.
(B)
			 The TSSP is the policy by which county agencies request information technology
			 (IT) equipment and services from the ODJFS office of information services
			 (OIS). All county agency requests for network equipment, installation of
			 third-party software applications, or OIS assistance with equipment moves to
			 new sites, require completion of the JFS 01321 "TSSP County Request."
(C) TSSP coordinators in OIS oversee the
			 request process and are responsible for working with the county agencies to
			 determine financial responsibilities and costs, verify staff levels, track the
			 progress of requests, and serve as the ODJFS contact for county agency
			 information related to the TSSP.
(D) As part of completing the JFS 01321, the
			 county agency will estimate the financial responsibilities associated with its
			 request and submit the information to the TSSP coordinators in OIS.
(E) Whenever financial responsibilities are
			 determined to be greater than those estimated on the JFS 01321, OIS will
			 contact the technical point of contact (TPOC) in the county agency. OIS will
			 obtain the county agency's consent before continuing the fulfillment
			 process.
(F) Financial
			 responsibilities are enumerated in the TSSP. All ODJFS commitments relative to
			 networking products, services, and solutions are subject to and contingent on
			 the availability of state and federal funds. Whenever financial
			 responsibilities are determined to be different from those estimated in the
			 agency's original request, OIS will notify the county agency to obtain its
			 consent before fulfilling the agency's request. Equipment acquisitions that may
			 affect the ODJFS network, regardless of the cost or financial responsibility,
			 must be approved by ODJFS before the agency purchases the equipment. Approval
			 may be obtained through the TSSP request process.
(G) ODJFS retains ownership of networking
			 products unless ODJFS specifically transfers ownership in accordance with
			 procedures in rule
			 123:5-2-01 of the
			 Administrative Code.
(H) Through
			 TSSP, ODJFS seeks to do the following:
(1)
			 Ensure timely and efficient delivery of IT products and services to ODJFS's
			 customers;
(2) Increase the
			 flexibility for county agencies to select networking products, services, and
			 solutions that best meet their needs;
(3) Maintain continuity of a safe, sound, and
			 secure computer environment; and
(4) Ensure budgetary predictability and
			 cost-effectiveness of networking solutions for ODJFS and county
			 agencies.