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Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 17 - Frequency, Voltage, and Equipment Servicing Requirements › Section 165:35-17-2 - Voltage limits

Current through Vol. 41, No. 20, July 1, 2024
(a)
Secondary voltages.
The voltage at the utility's point of
				delivery, as installed for each consumer, shall be maintained within the limits
				specified in (1) through (4) of this subsection. If a utility adopts any
				standard voltage not included in the table in (4) of this subsection, it shall
				advise the Commission in order that the Commission may establish appropriate
				voltage limits. Where three-phase service is provided, the utility shall
				exercise reasonable care to assure that the phase voltages are balanced. The
				preferred and tolerable voltage ranges conform to the current version of ANSI
				Standard C84.1, or equivalent ANSI standard as later amended.
(1)
Preferred secondary
				voltages.
The secondary voltage described above shall normally be
				maintained within the preferred range specified in the table in (4) of this
				subsection.
(2)
Tolerable
				secondary voltage.
The secondary voltage described above will be
				permitted in the tolerable range specified in the table in (4) of this
				subsection under abnormal conditions if it is limited in frequency of
				occurrence and duration, providing that measures are initiated within a
				reasonable period of time to bring the voltage within the preferred
				range.
(3)
Emergency
				secondary voltages.
Voltages outside the limits specified in (4) of this
				subsection may infrequently occur due to:
(A)
				Addition of significant loads without proper notice to the utility.
(B) Adverse action of the elements.
(C) Failure of principal supply line or
				equipment necessitating use of alternate routes.
(D) Temporary separation of part of the
				system from the main system.
(E)
				Causes beyond the control of the utility.
(4)
Table.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 17 - Frequency, Voltage, and Equipment Servicing Requirements › Section 165:35-17-3 - Servicing utilization control equipment

Current through Vol. 41, No. 20, July 1, 2024
Each utility shall service and maintain any equipment it
				  installs, owns, and uses on consumer's premises and shall correctly set and
				  keep in proper adjustment any thermostats, clocks, relays, time switches, or
				  other devices which control the consumer's service.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 1 - CONSUMER RECORDS, INFORMATION, AND INTERRUPTIONS OF SERVICE › Section 165:35-19-1 - Consumer records

Current through Vol. 41, No. 20, July 1, 2024
(a) The
				  utility shall maintain such records of each consumer as may be necessary to
				  reflect compliance with the Commission's rules, which shall be retained for the
				  period prescribed in OAC165:35-1-3.
(b) Records referred to in subsection (a) of
				  this Section, where applicable, shall show, but not be limited to:
(1) KWH meter readings per billing
				  period.
(2) KWH consumption per
				  billing period.
(3) KW meter
				  readings per billing period.
(4) KW
				  measured demand per billing period.
(5) KW billing demand per billing
				  period.
(6) Total amount of bill
				  per billing period.
(7) Dates and
				  amounts of payments by consumers.
(8) Adjustments of bills.
(9) In service performance meter and/or
				  equipment test.
(10) Complaints by
				  name and account number in accordance with OAC
				  165:35-23-2(a)
				  that such records be maintained in a matrix format with the type (or category)
				  of complaint listed across the top and the consumer's name or account number
				  listed down the left hand side. However, if the account number only is
				  utilized, a cross reference with the consumer's name must also be readily
				  available.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 1 - CONSUMER RECORDS, INFORMATION, AND INTERRUPTIONS OF SERVICE › Section 165:35-19-1.1 - Consumer electric usage data

Current through Vol. 41, No. 20, July 1, 2024
The standards for consumer electric usage data shall be
					 governed by the Electric Usage Data Protection Act codified at 17 O.S. §
					 710.1 et seq., and future amendments or supplements thereto.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 1 - CONSUMER RECORDS, INFORMATION, AND INTERRUPTIONS OF SERVICE › Section 165:35-19-2 - Consumer information

Current through Vol. 41, No. 20, July 1, 2024
(a) Each
				  utility shall:
(1) Maintain maps, plans, or
				  records of its transmission and distribution systems, with such other
				  information as may be necessary to enable the utility to advise prospective
				  consumers and others entitled to the information as to the facilities available
				  for serving in any locality.
(2)
				  Transmit to each of its consumers no less frequently than once each year:
(A) A clear and concise summary of the
				  existing rate schedules applicable to each of the major classes of its
				  consumers for which there is a separate rate.
(B) An identification of any classes whose
				  rates are not summarized.
(3) Upon request of a consumer, but not more
				  frequently than once each calendar year, provide a clear and concise statement
				  of such consumer's actual consumption of electric energy for each billing
				  period during the prior year.
(4)
				  Assist the consumer or prospective consumer in selecting the most economical
				  rate schedule.
(5) Provide
				  information to each new consumer at the time of application or by enclosure
				  with the first month's bill or by separate mailing, or by electronic
				  notification to customers who make an affirmative election to receive
				  electronic notification of such information, prior to the first month's bill as
				  to the correct method of reading watt hour meters.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 1 - CONSUMER RECORDS, INFORMATION, AND INTERRUPTIONS OF SERVICE › Section 165:35-19-3 - Interruptions of service

Current through Vol. 41, No. 20, July 1, 2024
(a)
				  Whenever service is interrupted other than under emergency conditions, the
				  interruption shall be made at a time which will cause least reasonable
				  inconvenience to consumers, and where feasible, installations affected (such as
				  hospitals, police, fire, schools, and other public buildings affected with
				  interest of public health and safety) will be notified in advance.
(b) Each utility shall keep a record of any
				  condition resulting in an interruption of service affecting its entire system
				  or major division thereof, including the time, duration, and cause of any such
				  interruption, and such record shall be available to the Commission or its
				  representative upon request.
(c) A
				  utility may cause emergency interruption of service without notice when
				  required by failure of equipment, unexpected and prolonged increase in load,
				  fire, storm, strike, or other cause beyond its control. Each utility shall
				  establish and train employees in emergency procedures designed to prevent or
				  shorten service interruption where conditions require. The utility may, in good
				  faith, select the areas or consumers whose service is interrupted as emergency
				  conditions require.
Amended at 10 Ok Reg
					 2633, eff 6-25-93; Amended at 19 Ok Reg 1968, eff
					 7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 3 - DEPOSITS › Section 165:35-19-10 - Deposits and interest

Current through Vol. 41, No. 20, July 1, 2024
(a) Each
				  utility shall prepare and submit a plan containing criteria for deposits to the
				  Commission for approval. The plan shall include criteria for residential and
				  nonresidential consumers with residential being defined in each utility's
				  tariff.
(1) The residential plan shall
				  conform to all subsections of this Section.
(2) The nonresidential plan shall conform to
				  all subsections of this Section except (b), (c), (e), and (l).
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 3 - DEPOSITS › Section 165:35-19-11 - Interest on deposits required by cooperative

Current through Vol. 41, No. 20, July 1, 2024
A utility having provision in its bylaws for assignment of
					 margins to members or consumers shall be required to pay interest on security
					 deposits deposited after the effective date of this Chapter in compliance with
					 OAC165:35-19-10.
					 [Order No. 326194, issued May 23, 1988]
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 5 - BILLING › Section 165:35-19-30 - Information on bills

Current through Vol. 41, No. 20, July 1, 2024
The utility shall bill each consumer as promptly as
					 possible following the reading of his/her meter. The bill shall show:
(1) The reading of the meter at the end of
				  the period for which the bill is rendered.
(2) The date on which the meter was read, or
				  the end of the billing period.
(3)
				  The number and kind of units used for billing.
(4) The total amount due for electricity
				  used.
(5) Items of tax separately
				  billed, pursuant to OAC
				  165:35-27-2.
(6) The date by which the consumer must pay
				  the bill to avoid addition of a penalty.
(7) The total amount due after addition of
				  any penalty for nonpayment within a designated period. The terms "gross bill"
				  and "net bill" or other similar terms implying the granting of a discount for
				  prompt payment shall not be used where a penalty is added for nonpayment within
				  a designated period.
(8) A distinct
				  marking to identify an estimated bill.
(9) If there is a conversion from meter
				  reading units to billing units, or any calculation to determine billing units
				  from recording or other devices, or any other factors used in determining the
				  bill, full information shall be furnished on request.
(10) In the case of a special form of
				  billing, such as a level payment plan, any of the above information which is
				  inappropriate may be omitted.
(11)
				  The fuel adjustment or purchased power adjustment factor associated with the
				  respective clauses on the consumer's bill.
(12) The electric bill submitted by the
				  utility furnishing electric service to the consumer shall be allocated to the
				  party(ies) affected by such consumer submeters in a manner approved by and on
				  file with the PUD Director.
(13)
				  Utilities that serve 150,000 Oklahoma customers or more shall provide
				  historical usage information, e.g., a chart, table or graph, which shall be
				  displayed prominently on each bill, and depict the actual usage of the
				  residential consumer, at the place of service for which the bill is issued.
				  Such historical usage shall be tracked and displayed over the previous twelve
				  (12) month period.
(14) Utilities
				  that serve less than 150,000 Oklahoma Customers consumers shall provide, in a
				  conspicuous manner, notice on each residential consumer bill that historical
				  usage information is available at no charge, upon the consumer's request.
(15) The name and toll-free
				  telephone number of the Commission's CSD, to which the end-user may direct
				  complaints and questions regarding utility services.
Amended at 19 Ok Reg
					 1968, eff 7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 5 - BILLING › Section 165:35-19-31 - Average monthly payment plan [AMPP]

Current through Vol. 41, No. 20, July 1, 2024
(a) Each utility shall offer to its
				  residential consumers the option of being billed on an "average monthly payment
				  plan" (AMPP). Each utility's plan shall be submitted to the Commission for
				  approval and shall then become a part of that utility's approved
				  tariffs.
(b) At least once a year,
				  and consistent with OAC
				  165:35-19-2(d)
				  above, the utility shall give written notice to its residential consumers of
				  the availability of an Average Monthly Payment Plan.
Amended at 19 Ok Reg
					 1968, eff 7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 5 - BILLING › Section 165:35-19-32 - Penalty or charge for late payment of bills and dishonored negotiable instruments

Current through Vol. 41, No. 20, July 1, 2024
(a)
Meters read by the utility.
A utility may make a penalty charge in
				  an amount not to exceed one and one-half percent (1.1/2%) for delay in receipt
				  of payment by the utility past the due date of the bill. The due date shall be
				  stated on the face of the bill and shall not be earlier than ten (10) days
				  after the bill is mailed or provided by electronic notification to customers
				  who make an affirmative election to receive electronic notification of such
				  information, except that for residential consumers it shall not be earlier than
				  twenty (20) days after the bill is mailed or provided electronically to
				  consenting consumers.
(b)
Late payment penalty.
A utility shall clearly state upon the face
				  of its bills the amount of any late payment penalty, and the date on or before
				  which payment must be received in order to avoid paying the late payment
				  penalty. In its billing, the utility shall not use the term "prompt payment
				  discount" or other words of similar import which suggest that the consumer will
				  receive a discount or reduction of charges for electric service for payment
				  prior to a certain date. The late payment penalty may be applied to any unpaid
				  balance due at each monthly billing period.
(c)
Meters read by the consumer.
A utility which allows its consumers to read their own meters may make a late
				  payment charge on past due bills, not to exceed one and one-half percent
				  (1.1/2%) of the amount due per billing period and, in such event, the due date
				  stated on the bill shall not be earlier than twenty (20) days after the bill is
				  mailed or provided by electronic notification to customers who make an
				  affirmative election to receive electronic notification of such
				  information.
(d)
Payment
				  acceptance.
The utility shall not refuse to accept payment by check from
				  any consumer unless the utility has, within the preceding twelve (12) months,
				  received as tendered payment of the consumer's account two (2) or more
				  negotiable instruments which were dishonored by the financial institution on
				  which they were drawn. The utility may make a charge outlined in its tariffs
				  for negotiable instruments which are dishonored.
Amended at 10 Ok Reg
					 2633, eff 6-25-93; Amended at 16 Ok Reg 2237, eff
					 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 7 - APPLICATION FOR SERVICE AND TAMPERING OF EQUIPMENT › Section 165:35-19-40 - Failure to make application for electric service

Current through Vol. 41, No. 20, July 1, 2024
(a) A utility may elect not to disconnect
				  electric service to a premises when an application or contract for service is
				  terminated, provided the meter is read and the reading recorded when service is
				  terminated and the meter is read and the reading recorded when initiating
				  service to subsequent consumer. Such election does not constitute consent of
				  the utility for a new occupant of such premises to use the service without
				  making proper application or contract for service.
(b) Any person who uses electric service of
				  the utility, but fails to make application or contract for such service of the
				  utility, shall be liable to the utility for payment therefore under the
				  applicable rate schedule. Proper notice as set forth in OAC
				  165:35-21-20(a)
				  must be given prior to the utility making a disconnection. The utility may
				  prorate the charge to this customer consumer, based on the date of
				  occupancy.
Amended at 23 Ok Reg
					 1674, eff 7-1-06
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 19 - Consumer Data, Deposits, and Billing › Part 7 - APPLICATION FOR SERVICE AND TAMPERING OF EQUIPMENT › Section 165:35-19-41 - Tampering with measuring equipment or other property

Current through Vol. 41, No. 20, July 1, 2024
(a) No regulating or measuring equipment, or
				  other property or equipment owned by a utility, wherever situated, whether upon
				  consumer's premises or elsewhere, shall be tampered with or interfered with,
				  either for the purpose of adjustment or otherwise, except by representatives of
				  the utility owning it; and official responsibility under authority of a
				  municipal government shall not constitute an exception to this
				  Section.
(b) If the consumer
				  tampers with the utility's equipment or receives the benefit of the tampered
				  service, the utility may;
(1) Disconnect
				  service.
(2) Charge a tampering fee
				  in accordance with the utility's tariff.
(3) Charge a reconnect fee in accordance with
				  the utility's tariff.
(4) Charge a
				  deposit in accordance with the OAC
				  165:35-19-10
				  to be paid prior to restoration of service.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 1 - DISCONNECTION OF SERVICE › Section 165:35-21-1 - Disconnection of service by a consumer

Current through Vol. 41, No. 20, July 1, 2024
A consumer may be required to give up to five (5) days
					 notice, excluding legal holidays, Saturdays and Sundays, of intention to have
					 service disconnected or to have the account closed and shall be responsible for
					 all charges for service until the expiration thereof. This 5-day notice
					 provision may be waived by the utility. Such disconnection or closing of the
					 account does not relieve the consumer of obligations incurred prior to
					 disconnection. At the time the consumer requests disconnection or closing of
					 the account, the utility will advise the consumer of any reconnection and
					 service fees, if any reconnection and or service fee applies pursuant to the
					 utility's approved tariffs.
Amended at 12 Ok Reg
					 2115, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 1 - DISCONNECTION OF SERVICE › Section 165:35-21-3 - Utilities encouraged to keep current lists of energy assistance programs

Current through Vol. 41, No. 20, July 1, 2024
(a)
Compilation.
The utilities are strongly encouraged to compile a
				  list with the names, addresses, and phone numbers of known payment assistance
				  programs, including information regarding any bilingual services offered, that
				  are applicable to each service area within the utility's areas of operation.
				  The list should include but is not limited to: local, state, federal, and
				  tribal energy assistance programs. The list should also include public/private
				  charitable organizations offering or known to offer energy payment assistance,
				  which have given prior consent to their inclusion on this list. The utilities
				  are encouraged to use due diligence in compiling and updating this information,
				  with updates to occur on an annual basis. However, the Commission encourages
				  the addition of new assistance programs to the list, as the information becomes
				  available.
(b)
Availability.
The utility shall provide a copy of this list to any
				  consumer who asks for requests such assistance.
(c)
Liability.
The offer of any
				  such list under this Section is meant as an informative resource only, for the
				  utility to better assist its consumers. Failure of the consumer to gain funding
				  in full or in part, from any of the proffered resources under this Section
				  shall not result in any liability to the utility.
Added at 19 Ok Reg
					 1968, eff 7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 3 - SPECIAL PROVISIONS REGARDING RESIDENTIAL DISCONNECTION › Section 165:35-21-10 - Delays to disconnection of residential service

Current through Vol. 41, No. 20, July 1, 2024
(a)
Limitations on
				  disconnections.
After notice and hearing, the Commission may issue an
				  order that may include limitations on disconnection of residential utility
				  service used or needed for the primary heating or cooling source.
(b)
Temporary ban on
				  disconnections.
The Commission shall have the authority to order a
				  temporary ban on any or all disconnections during periods of extremely severe
				  weather or when circumstances exist such that disconnection could create a
				  situation dangerous to the life or health of consumers or to property.
(c)
Severe weather.
(1) If the NWS issues a local forecast
				  predicting the temperature will drop below 32 degrees Fahrenheit for any time
				  period during the following twenty-four (24) hours, the utility shall suspend
				  its disconnection of service if the electric service is used for heating
				  purposes. The utility must obtain the most recent local forecast for the
				  customer's location from the NWS reports between the hours of 6:00 a.m. and
				  8:00 a.m. on the morning of the day that the customer's shut-off is scheduled.
				  If the NWS issues an updated forecast on the day of disconnection, then such
				  updated forecast shall be used in place of the earlier obtained forecast.
(2) If the NWS issues a local
				  forecast predicting the heat index will be 101 degrees Fahrenheit or higher on
				  the day of disconnection, or if the actual heat index is 101 degrees Fahrenheit
				  or higher, the utility shall suspend its disconnection of service activity if
				  the electric service is used for cooling purposes. The utility must obtain the
				  most recent local forecast for the customer's location from the NWS reports
				  between the hours of 6:00 a.m. and 8:00 a.m. on the morning of the day that the
				  customer's shut-off is scheduled. If the NWS issues an updated forecast on the
				  day of disconnection, then such updated forecast shall be used in place of the
				  earlier obtained forecast.
(3)
				  Nothing in this Section shall prohibit a utility from establishing a higher
				  temperature threshold for residential heating purposes below which it will not
				  discontinue utility service or from establishing a lower temperature threshold
				  for residential cooling purposes above which it will not discontinue utility
				  service. The utility may continue to disconnect utility service for
				  unauthorized use of the utility's measuring equipment or tampering with wires,
				  pipes, meters, or any other utility equipment or obtaining service without
				  contract.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 3 - SPECIAL PROVISIONS REGARDING RESIDENTIAL DISCONNECTION › Section 165:35-21-11 - Commission notification procedure for the elderly and/or consumers with disabilities

Current through Vol. 41, No. 20, July 1, 2024
(a) At
				  any time prior to disconnection of service, the notification procedure shall be
				  available to those elderly and/or consumers with disabilities who have notified
				  the utility that they wish to be included in the following notification
				  procedure:
(1) For those who have registered
				  with the utility as elderly and/or consumer with disabilities, the utility
				  shall delay disconnection of service for five (5) additional business days upon
				  request of the Commission's CSD.
(2) Elderly and/or consumers with
				  disabilities are those consumers who have notified the utility in writing that
				  they:
(A) Have a permanent impairment which
				  substantially limits the disabled consumer's ability to pay for utility
				  service; or
(B) Are sixty-five (65)
				  years of age or older.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 3 - SPECIAL PROVISIONS REGARDING RESIDENTIAL DISCONNECTION › Section 165:35-21-12 - Financial assistance delays [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Revoked at 12 Ok Reg
					 2115, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 3 - SPECIAL PROVISIONS REGARDING RESIDENTIAL DISCONNECTION › Section 165:35-21-13 - Deferred payment plan (DPP) [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Revoked at 12 Ok Reg
					 2115, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 3 - SPECIAL PROVISIONS REGARDING RESIDENTIAL DISCONNECTION › Section 165:35-21-14 - Service limiters and other restrictions on utility service

Current through Vol. 41, No. 20, July 1, 2024
(a) If a utility
				  has met all of the conditions delineated in this Subchapter and the consumer is
				  now subject to disconnection of service, the utility may, with the consumer's
				  permission, place a service limiter on the consumer's meter to restrict usage
				  in lieu of disconnecting the consumer's service.
(b) If the consumer has consented and a
				  limiter is placed on the consumer's meter, the utility will leave proper
				  notification that a limiter has been placed on the electric meter and
				  information on how to reset the limiter if an overload should occur.
(c) Any costs incurred by the utility in
				  placing or removing this limiter shall not be passed on directly to that
				  consumer, unless specifically outlined in the utility's terms and conditions of
				  service. [Per Order No. 326294, issued May 23, 1988].
Amended at 12 Ok Reg
					 2115, eff 7-1-95; Amended at 19 Ok Reg 1968, eff
					 7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 3 - SPECIAL PROVISIONS REGARDING RESIDENTIAL DISCONNECTION › Section 165:35-21-15 - Life-threatening situations [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Revoked at 12 Ok Reg
					 2115, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 5 - NOTICE REQUIREMENTS › Section 165:35-21-21 - Manner of disconnection of service

Current through Vol. 41, No. 20, July 1, 2024
When service is disconnected at the premises of the
					 consumer:
(1) The utility employee may
				  receive payment of past due bills or accept a copy of the consumer's payment
				  assistance application, or accept a copy of the cancelled check or a utility
				  company receipt showing payment; and upon the receipt thereof, cancel the
				  disconnection order. If payment is offered in a form other than cash or
				  negotiable instrument, the utility employee may verify the payment with the
				  appropriate entity involved. If payment is offered by negotiable instrument,
				  the utility employee may contact the financial institution involved for
				  verification of sufficient funds in the account to cover the negotiable
				  instrument. If the account does not contain sufficient funds for payment, then
				  the utility employee may reject the offered negotiable instrument for payment
				  for past due bills.
(2) Receipt of
				  a subsequently dishonored negotiable instrument in response to a notice of
				  disconnection shall not constitute payment of the consumer's account, and after
				  the consumer is notified of such, the utility shall allow one (1) business day
				  for the consumer to make payment at the utility company or its authorized
				  agent(s) in cash, cashiers check, money order, or a check from a social service
				  agency.
(3) The utility employee
				  shall leave a written statement at the premises that service has been
				  disconnected, the reason for the disconnection, and the telephone number and
				  address where the consumer may arrange to have the service
				  reconnected.
Amended at 10 Ok Reg
					 2633, eff 6-25-93; Amended at 12 Ok Reg 2115, eff 7-1-93; Amended at 19 Ok Reg
					 1968, eff 7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 7 - EXCEPTIONS AND RECONNECTION PROCEDURES › Section 165:35-21-30 - Disconnection of service without notice

Current through Vol. 41, No. 20, July 1, 2024
Notwithstanding any other Section regarding disconnection
					 of service, a utility may at any time disconnect service without notice and
					 without delaying disconnection of service as prescribed in other Sections of
					 this Part, if:
(1) It reasonably
				  believes that such action is necessary to correct a condition that poses a
				  health or safety hazard to the consumer, the general public, or the equipment
				  of the utility. Prior to or immediately upon disconnection of service, the
				  utility shall make a good faith effort to notify the consumer of the reason for
				  disconnection either by telephone , electronic notification, by personal
				  contact, or by notice left at the premises.
(2) For the purpose of essential repair,
				  maintenance, or testing of utility equipment, the utility shall make such
				  efforts as are reasonable under the circumstances to minimize the adverse
				  effects of disconnection of service and to inform affected consumers prior to
				  disconnection of service.
(3) The
				  utility may disconnect for unauthorized use of electricity accomplished through
				  bypassing of the utility's measuring equipment or tampering with wires, pipes,
				  meters, or any other utility equipment or obtaining service without a contract.
				  Prior to or immediately upon disconnection of service, the utility shall make a
				  good faith effort to notify the consumer of the reason for disconnection either
				  by telephone, electronic notification, by personal contact, or by notice left
				  at the premises. If service is disconnected under this paragraph, the utility
				  may require the consumer to pay the following applicable charges before service
				  is restored:
(A) The applicable charges for
				  reconnecting service prescribed in the utility's approved tariffs.
(B) The amount due for unmetered or unpaid
				  usage, if such usage can be determined exactly. If the exact usage cannot be
				  determined, the utility may compute and charge for the previous six (6) months
				  an estimated usage based on historical usage from the previous two (2) years
				  billing period or billing information; and/or
(C) The cost associated with the testing,
				  repair, or replacement of any damaged equipment.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 7 - EXCEPTIONS AND RECONNECTION PROCEDURES › Section 165:35-21-31 - Reconnection of service

Current through Vol. 41, No. 20, July 1, 2024
(a) A
				  utility shall reconnect service upon the consumer's request as soon as the
				  reason for disconnection of service has been eliminated. The utility shall give
				  precedence to reconnection of service when disconnection was the fault of the
				  utility; the utility shall reconnect service in the normal course of its
				  reconnection workload, as soon as possible but no later than twenty-four (24)
				  hours after the consumer eliminates the reason for disconnection and requests
				  reconnection, when disconnection of service was the fault of the consumer. If
				  the reason for disconnection is unauthorized use of electricity accomplished
				  through bypassing the utility's measuring equipment or tampering with the
				  wires, pipes, meters, or other utility equipment, the utility may, prior to
				  reconnecting service, require a reasonable payment for estimated service
				  rendered or may refuse to reconnect service until ordered by the Commission. A
				  utility may require payment of a reconnection charge when disconnection of
				  service was the fault of the consumer, if such a charge is provided in the
				  utility's tariffs.
(b) When the
				  disconnection of service was for nonpayment of service and disconnection took
				  place on a Friday morning, service shall be restored as soon as possible, but
				  no later than twenty-four (24) hours from when the consumer eliminates the
				  reason for disconnection and requests reconnection, subject to an intervening
				  Act of God.
(c) When a
				  disconnection for nonpayment of service has occurred immediately preceding
				  periods of severe weather as described in OAC
				  165:35-21-10(c),
				  the utility shall reconnect service as soon as possible but no later than
				  twenty-four (24) hours, subject to an intervening Act of God, upon receipt of
				  one of the following:
(1) Payment of the past
				  due bill for which service was disconnected.
(2) Submission of a life-threatening
				  certificate from the consumer pursuant to OAC
				  165:35-21-10.
(3) Guarantee by a federal, state, or local
				  social service agency that payment will be made directly to the
				  utility.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 9 - MEDIATION AND COMMISSION REVIEW › Section 165:35-21-40 - Mediation

Current through Vol. 41, No. 20, July 1, 2024
(a) Whenever there
				  is a dispute between the utility and the consumer as to the following, the
				  matter may be brought by either party to CSD:
(1) The existence of or seriousness of a
				  life-threatening situation.
(2) The
				  existence of elderly or handicapped status.
(3) The question of financial assistance or
				  guarantee of payment by a federal, state, or local social service
				  agency.
(4) The provisions of a
				  deferred payment agreement.
(5) The
				  terms and conditions of payment of any part of a bill as rendered.
(6) The proper interpretation of this
				  Section.
(7) Other issues addressed
				  in this Chapter.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 21 - Disconnection of Service › Part 9 - MEDIATION AND COMMISSION REVIEW › Section 165:35-21-41 - Commission review

Current through Vol. 41, No. 20, July 1, 2024
The utility's disconnect notice, service violation
					 disconnection notice, life-threatening certificate, and any notice or form used
					 by the utility to comply with the requirements of this Subchapter shall be
					 submitted to the Commission for approval. Upon approval, the forms or notice
					 shall become a part of the utility's approved tariff.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 23 - Service Requirements › Section 165:35-23-1 - Denial of service to a consumer

Current through Vol. 41, No. 20, July 1, 2024
(a) A utility may refuse to provide service
				to an applicant or consumer from whom there remains owing an unpaid account for
				service of a similar character previously supplied to such applicant or
				consumer at any location in Oklahoma by an electric utility governed by this
				Chapter. The utility shall not be required to provide service to an applicant
				or consumer who uses an alias, trade name, business name, the name of a
				relative or other person as a device to escape payment of an unpaid obligation
				for utility service provided to such applicant or consumer; however, subject
				only to the above, the utility may not require a payment of unpaid utility
				bills of any other person, except where the previous consumer remains an
				occupant or user, as a condition to furnishing utility service.
(b) A utility shall not deny service to a
				consumer for failure to pay any obligation to the utility except the amount due
				for utility service actually furnished.
(c) The utility may refuse to provide service
				to an applicant when the applicant has not provided an acceptable valid and
				non-expired proof of identity. Acceptable valid and non-expired proof of
				identity may include the following:
(1)
				Driver's license or state identification card;
(2) Department of Defense identification;
(3) Employment identification;
(4) Social Security card;
(5) Student identification card;
(6) Passport;
(7) Birth certificate; or
(8) Any other verifiable proof which would
				establish identity.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 23 - Service Requirements › Section 165:35-23-2 - Records of complaints as to service

Current through Vol. 41, No. 20, July 1, 2024
(a) Each utility shall make a full and prompt
				investigation of every complaint made to it by its consumers, and or members of
				the public, either directly or through the Commission. It shall keep a record
				of each complaint received, which record shall show the name and address of the
				complainant, the date and character of the complaint, and the adjustment or
				disposal made thereof, which record shall be retained for two (2) years.
				Records shall be kept of all complaints as defined by this Chapter.
(b) In the event of a dispute between the
				consumer and the utility as to the accuracy of a metering device, the utility
				shall make such investigation as shall be required by the particular case and
				report the result thereof to the consumer. In the event that the complaint is
				not reconciled, the utility or the consumer may make application to the
				Commission for review of the complaint.
(c) When a utility has been notified that a
				complaint regarding meter accuracy has been referred to the Commission, the
				questioned metering equipment shall not be changed in any manner without prior
				authorization of the Commission. Violation of this provision will be considered
				as a substantiation of the complainant's contentions.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 23 - Service Requirements › Section 165:35-23-3 - Replacement of meters

Current through Vol. 41, No. 20, July 1, 2024
(a) A
				request from a consumer for replacement of the service meter on his/her
				premises because of alleged inaccuracy of the meter shall be deemed a request
				for the test of the meter, pursuant to OAC
				165:35-15-20.
(b) The utility shall make no charge for
				initial connection of electric service for a consumer except the charges
				specified in the approved tariffs and rules of service of the utility; provided
				that for each disconnection and reconnection of service requested for the same
				consumer at the same location within twelve (12) months after the most recent
				connection of service, the utility may make a charge prescribed in its approved
				tariffs.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 23 - Service Requirements › Section 165:35-23-4 - Service to consumer's appliances or electrical installations

Current through Vol. 41, No. 20, July 1, 2024
(a) Upon the
				effective date of this Chapter, each electric utility shall file with the
				Commission a detailed statement of all free service of any nature furnished or
				offered to any consumer or class of consumers. The utility shall offer the same
				free service to all consumers of the same class. The utility shall not
				discontinue, change, or amend its policy or offer any new free service or type
				of free service to any consumer or class of consumers except upon order of the
				Commission, made upon application, notice, and hearing.
(b) A utility shall not, without approval of
				the Commission, service or repair appliances or electrical installations of its
				consumers beyond the point of delivery as defined in
				165:35-9-1. The
				Commission, upon application of the utility and after notice and hearing, may
				grant the utility authority to service and repair all types of appliances or
				specified types of electrical installations or specified types of appliances of
				consumers in a specified town, city, or locality for the sole reason that
				service and repair facilities for the type of appliances or electrical
				installations are otherwise not available. The Commission may revoke the
				authority as to any city, town, or locality on application of any person, and
				after notice and hearing, upon a showing that facilities for such service and
				repair are available.
Amended at 16 Ok Reg
				  2237, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 23 - Service Requirements › Section 165:35-23-5 - Service to mobile home parks

Current through Vol. 41, No. 20, July 1, 2024
(a) No utility shall be required to furnish
				electrical service to a mobile home park until the utility has been furnished,
				at no cost to the utility, any necessary easements which may terminate when the
				property ceases to be used as a mobile home park.
(b) After the effective date of this Chapter,
				mobile home spaces shall be served by the utility through individual meters and
				billed under the residential rate.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 23 - Service Requirements › Section 165:35-23-6 - Standby service

Current through Vol. 41, No. 20, July 1, 2024
A utility shall not supply standby or breakdown service to
				  consumers whose premises are regularly serviced with light, electrical heat or
				  power from a source or supply other than the utility, except pursuant to a
				  tariff or special contract filed with and approved by the
				  Commission.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 23 - Service Requirements › Section 165:35-23-7 - Temporary service

Current through Vol. 41, No. 20, July 1, 2024
(a) A
				consumer requiring temporary service shall pay the regular rates applicable to
				the class or classes of service rendered for all energy used and in addition
				shall pay the installation and removal cost, less salvage value, of facilities
				installed by the utility to furnish temporary service to the
				consumer.
(b) Temporary service is
				defined as service for purposes which by their very nature indicate short
				duration, and shall not exceed ninety (90) calendar days without notification
				and justification being provided to CSD prior to the expiration of the ninety
				(90) calendar day period .
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 23 - Service Requirements › Section 165:35-23-9 - Utility acknowledgement of customer complaint inquiries

Current through Vol. 41, No. 20, July 1, 2024
If PUD contacts a utility concerning a customer complaint,
				  the utility shall respond to PUD within the following time periods:
(1) Inquiries regarding disconnection,
				suspension, or termination of service shall be acknowledged by the utility
				within one (1) business day of receipt of inquiry from PUD.
(2) Inquiries other than for disconnection,
				suspension, or termination of service shall be acknowledged by the utility
				within three (3) business days of receipt of inquiry from PUD.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 35 - Electric Utility Rules › Subchapter 25 - Operations Requirements for Utilities › Part 1 - OPERATION MAINTENANCE AND RECORDS › Section 165:35-25-1 - Clearance for house and equipment moving

Current through Vol. 41, No. 20, July 1, 2024
Where a house, structure, or equipment is to be moved upon,
					 across or over roadways, or along a way over which electric wires are strung,
					 advance notice in writing must be made to the utility of the dimensions of the
					 object, the time to be moved, and the precise route over which to be moved.
					 Payment shall be made in advance to the utility of the cost of providing
					 clearance of wires. In no case shall anyone other than authorized employees of
					 the utility remove, cut, rise, or handle any wires in connection with the
					 moving and providing of clearance.