reglab/statecodes huggingface dataset:
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter E - Uniform Systems Of Accounts › Article 2 - Classes C and D › Part 577 - Instructions-water Plant Accounts › Section 577.1 - Water plant to be recorded at original cost

Current through Register Vol. 46, No. 28, July 10, 2024
(a) All amounts included in subaccounts
					 1301-1336 of accounts 1101 to 1104 for water plant (except as otherwise
					 provided in account 1302, Franchises and Consents) shall be the original cost
					 (see definition §
											575.1,
					 subd. [a] [8]) of such water plant. (See also paragraphs B and C of account
					 1106.)
(b) When the term cost is
					 used in the detailed water plant accounts (1301- 1336), it shall mean the
					 original cost unless otherwise specified and shall include not only the
					 materials, supplies, labor, services and other items consumed or employed in
					 the construction and installation of water plant, but also the cost of
					 preliminary studies, plans, surveys, engineering, supervision, and general
					 expenses, which contribute directly and immediately to water plant without
					 duplication of such cost.
(c) When
					 the consideration given for property is other than cash, the value of such
					 consideration shall be determined on a cash basis. In the entry recording such
					 transaction the actual consideration shall be described with sufficient
					 particularity to identify it. The utility shall be prepared to furnish the
					 commission the particulars of its determination of the cash value of the
					 consideration, if other than cash.
(d) When property is purchased under a plan
					 involving deferred payments, no charge shall be made to the water plant
					 accounts for interest, insurance, or other expenditures occasioned solely by
					 such form of payment.
(e) Water
					 plant contributed to the utility or constructed by it from contributions to it
					 of cash or its equivalent shall be charged to the water plant accounts at cost
					 (see §
											575.1,
					 subd. [a] [6]) to the utility (i.e., original cost less the portion thereof
					 contributed by, or on behalf of customers). Records shall be kept so that the
					 utility can readily furnish information as to the source, purpose, and amount
					 of each contribution, the property to which each contribution relates, and the
					 conditions, if any, upon which each contribution was made.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter E - Uniform Systems Of Accounts › Article 2 - Classes C and D › Part 577 - Instructions-water Plant Accounts › Section 577.2 - Additions and retirements of water plant

Current through Register Vol. 46, No. 28, July 10, 2024
(a) For the purpose of avoiding undue
					 refinement in accounting for additions to and retirements and replacements of
					 water plant, all property shall be considered as consisting of units of
					 property or retirement units and minor items. Units of property means those
					 items of water plant which are sufficiently distinct or important so that when
					 they are retired with or without being replaced by other units of the same type
					 or use, they are accounted for by crediting the amount at which they are
					 carried on the books to the water plant account in which included. All other
					 items are to be considered as minor items. These retirement units should not be
					 confused with continuing property record units filed by utilities with annual
					 operating revenues in excess of $50,000; the latter are units for which the
					 cost will be shown separately in the continuing property records. Whenever
					 units of property are mentioned in this system of accounts, the term refers to
					 retirement units and not to continuing property record units. Each utility may
					 adopt its own list of units of property for the purpose of this instruction
					 until such time as the commission shall prescribe a list of units.
(b) Units of property.
(1) When a unit of property is added to water
					 plant, the cost thereof shall be added to the appropriate water plant
					 account.
(2) When a unit of
					 property is retired from water plant (i.e., is removed, sold, abandoned,
					 destroyed or otherwise ceases to be used or useful in water service), whether
					 or not replaced by another unit of the same type or use, the amount at which it
					 is carried on the books shall be credited to the water plant account in which
					 it is included (determined in the manner set forth in subd. [d], below) and
					 charged to the depreciation reserve provided for such property.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter E - Uniform Systems Of Accounts › Article 2 - Classes C and D › Part 577 - Instructions-water Plant Accounts › Section 577.4 - Work order system required (class c utilities only)

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Each utility shall record all changes,
					 such as installations, additions, retirements or replacements in water plant
					 used wholly or partly in water operations by means of a work order or job order
					 system. Such work orders and supporting records shall be permanently
					 preserved.
(b) All installations,
					 additions, retirements, or replacements shall be covered by work orders.
					 Standing work orders may be used for projects of less than $250 each, such as
					 for mains, services, and meters.
(c) The work order shall include the
					 following particulars:
(1) A work order
					 number;
(2) A description and the
					 location of the work to be done (or the purchase to be made), the dates between
					 which such work (or purchase) is to be accomplished, the date when the work was
					 begun and the date when finished, the estimated cost of the project, together
					 with maps, plans, diagrams, specifications, etc., applicable to the
					 project;
(3) The accumulated
					 charges applicable to each particular job or project and the total cost of the
					 completed project; the cost of removal shall also be shown. When any project
					 involves charges to more than one account, the work order shall be so kept as
					 to show the amount chargeable to each account. Every charge or credit on work
					 orders shall refer to the voucher, journal, or other source from which the
					 entry therein was made.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter E - Uniform Systems Of Accounts › Article 2 - Classes C and D › Part 577 - Instructions-water Plant Accounts › Section 577.5 - Transfers of property

Current through Register Vol. 46, No. 28, July 10, 2024
(a) When
					 property is transferred from one account for water plant to another, from one
					 utility department to another, such as from water to electric, to or from
					 accounts, 1101, Water Plant in Service, 1102, Water Plant Leased to Others, and
					 1104, Water Plant Held for Future Use, the transfer shall be recorded by
					 transferring the book cost thereof from the one account, department or division
					 to the other, and likewise any related amounts carried in the depreciation and
					 amortization reserves and other accounts shall be transferred in accordance
					 with the segregation of such reserves and other accounts. When property (except
					 customers' meters) in connection with which installation costs have been
					 incurred is physically transferred it shall be accounted for as provided in
					 water plant instruction section
					 577.2.
(b) When property subject to depreciation is
					 transferred from the water plant accounts to account 1110, Other Physical
					 Property, the transfer shall be accomplished by crediting the water plant
					 accounts and charging the depreciation reserve with the book cost of the item
					 transferred; the depreciation reserve shall then be credited and account 1110,
					 Other Physical Property, charged with the fair value of the property
					 transferred.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter E - Uniform Systems Of Accounts › Article 2 - Classes C and D › Part 577 - Instructions-water Plant Accounts › Section 577.6 - Expenditures on property leased for use in water operations

Current through Register Vol. 46, No. 28, July 10, 2024
(a) The cost of additions and betterments,
					 excluding replacements by lessee of units of property installed by lessor, to
					 property leased from others shall be charged to separate subdivisions of the
					 water plant accounts appropriate for the class of property leased. Depreciation
					 thereon shall be computed on a basis consistent with the duration of the
					 lease.
(b) The cost of initial
					 repairs and rearrangements to adapt the property for use in water operations
					 shall be charged to a subdivision of account 1132, Prepayments, and amortized
					 over the life of the lease through credits to that account with concurrent
					 debits to the rent account appropriate for the class of property
					 involved.
(c) If, in the case of
					 leased property, replacements of units of property installed by the lessor
					 become necessary, the utility shall make application to the commission for
					 instructions regarding the accounting procedure to be followed and shall submit
					 full particulars of the nature and extent of the replacements.
(d) When expenditures on property leased from
					 others for use in water operations are relatively minor, or the period of the
					 lease is less than one year, the cost shall be charged to the account
					 appropriate for the cost of repairs of such plant.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter E - Uniform Systems Of Accounts › Article 2 - Classes C and D › Part 578 - Instructions-operating Revenue Accounts › Section 578.1 - Purpose of operating revenue accounts

Current through Register Vol. 46, No. 28, July 10, 2024
The operating revenue accounts (1601 to 1615.2) are
						designed to show the amounts of money which the utility becomes entitled to
						receive from furnishing water utility service and from service incidental
						thereto, including amounts for services rendered but not yet billed when the
						utility exercises its option to record in account 1133, Miscellaneous Current
						and Accrued Assets, such accrued water revenue.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter E - Uniform Systems Of Accounts › Article 2 - Classes C and D › Part 578 - Instructions-operating Revenue Accounts › Section 578.2 - Basis of credits to operating revenue accounts

Current through Register Vol. 46, No. 28, July 10, 2024
Credits to the operating revenue accounts shall be made
						on the basis of the net tariff rates. Discounts forfeited for delayed payments
						shall be credited to account 1613, Customers' Forfeited Discounts. Corrections
						of overcharges and overcollections theretofore credited, authorized abatements
						and allowances, and other corrections shall be charged to the revenue accounts
						to which they relate.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter E - Uniform Systems Of Accounts › Article 2 - Classes C and D › Part 578 - Instructions-operating Revenue Accounts › Section 578.3 - Commissions on water sales

Current through Register Vol. 46, No. 28, July 10, 2024
If the utility distributes all or a part of its water
						through an agent but the sales are made to customers under rate schedules filed
						by the utility, the utility shall credit its revenue accounts with the full
						amount of sales to customers. The commission paid to the agent shall be charged
						to account 1800, Other General Expenses, and any distribution expenses charged
						by the agent shall be debited to the appropriate expense accounts. Agents shall
						credit the amount of commissions earned to operating revenue account 1615.2,
						Miscellaneous Water Revenues.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter E - Uniform Systems Of Accounts › Article 2 - Classes C and D › Part 578 - Instructions-operating Revenue Accounts › Section 578.4 - Water supplied without direct charge

Current through Register Vol. 46, No. 28, July 10, 2024
Water supplied to municipalities, or to other
						governmental units, without charge, in accordance with franchise and similar
						requirements, shall be charged to account 1805, Franchise Requirements, and
						credited concurrently to account 1806, Duplicate
						Charges--Credit.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter E - Uniform Systems Of Accounts › Article 2 - Classes C and D › Part 578 - Instructions-operating Revenue Accounts › Section 578.5 - Water, steam or other power used by utility

Current through Register Vol. 46, No. 28, July 10, 2024
(a) If the utility desires to charge the
					 appropriate accounts in any of its water operations with the cost of water,
					 steam or other power used from its own supply, the credit therefor shall not be
					 made to operating revenue accounts, but to account 1806, Duplicate
					 Charges--Credit.
(b) Water supplied
					 by the utility from its own supply to other departments shall be credited to
					 account 1608, Interdepartmental Sales. Steam or other power supplied from the
					 water plant to other departments shall be credited to account 1730, Power
					 Transferred--Credit, except when such production of steam or other power is
					 treated as a joint facility, in which case it shall be accounted for as
					 provided in accounts 1808-1809.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter F - Miscellaneous › Part 585 - Utility Contract And Procurement Procedures › Section 585.1 - Utility contract and procurement procedures

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Every water-works corporation subject to
				  the jurisdiction of this commission with annual gross operating revenues in
				  excess of $1,500,000 shall file, in accordance with the requirements of section
				  3.5 
				  of this Title, with this commission the procedures which govern the contracting
				  for and procurement of services, equipment or materials to be used in its
				  utility operations. The statement shall:
(1)
				  Describe the circumstances in which cost estimates will be prepared and the
				  procedures for awarding a contract which exceeds such an estimate. Such
				  estimates, when prepared:
(i) shall be related
				  to market conditions and trends as well as the utility's own experience;
				  and
(ii) where competitive bidding
				  is employed, shall remain confidential until after the bids are
				  opened.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter F - Miscellaneous › Part 585 - Utility Contract And Procurement Procedures › Section 585.2 - Filing of changes in procedures

Current through Register Vol. 46, No. 28, July 10, 2024
Each such water-works corporation shall file with this
					 commission any change in these procedures at least 30 days before they are to
					 be effective, unless otherwise authorized by this commission.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter F - Miscellaneous › Part 586 - Contracts Or Agreements For The Construction, Improvement, Extension Or Maintenance Of Utility Plants › Section 586.1 - Filing of proposed contract

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Every public utility company subject to
				  the jurisdiction of this commission shall file, in accordance with the
				  requirements of section
				  3.5 
				  of this Title, with this commission one copy of every proposed cost-plus
				  contract or agreement, including those contracts or agreements in which the
				  payment to be made by the utility is based on time and material consumed
				  regardless of the number of units completed, for the construction, improvement
				  or extension of its plant, works or system exceeding in amount $100,000 in any
				  calendar year, and a list of any other offers received, and such contract or
				  agreement shall not become effective until it has been on file with this
				  commission for 30 days, or until the commission has notified the utility that
				  such contract or agreement may be made effective immediately. If during the 30
				  day period, the commission determines that it is in the public interest for the
				  contract or agreement for the work proposed to be performed to be let after
				  public bidding, the commission will notify the public utility company, and the
				  filed contract or agreement will not become effective. In such circumstances
				  the public utility shall proceed to make a public offering of the proposed work
				  in accordance with the direction of the commission.
(b) When the accumulated amount of all other
				  such contracts or agreements awarded to a single contractor in any calendar
				  year has exceeded $100,000, a list of such contracts, including any other
				  offers received, shall be filed, in accordance with the requirements of section
				  3.5 
				  of this Title, with the commission by March 1st of the succeeding
				  year.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter F - Miscellaneous › Part 586 - Contracts Or Agreements For The Construction, Improvement, Extension Or Maintenance Of Utility Plants › Section 586.2 - Subcontract on cost-plus basis

Current through Register Vol. 46, No. 28, July 10, 2024
In view of the fact that a so-called subcontract covering
					 any part of the work to be performed under a cost-plus contract or agreement
					 entered into by a public utility company is, in effect, the contract or
					 agreement of the public utility company within the meaning of section 115  of the Public Service Law, every such
					 subcontract on a cost-plus basis, proposed to be let under a principal contract
					 or agreement which is subject to section
					 586.1 
					 of this Part, shall be filed, in accordance with the requirements of section
					 3.5 
					 of this Title, with this commission in accordance with the requirements of
					 provisions of such section. All such contracts or agreements shall contain
					 suitable provisions to give effect to the provisions of this Part. This section
					 shall not apply to a subcontract which provides by its terms that the maximum
					 payment thereunder shall not exceed the sum of $5,000.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter F - Miscellaneous › Part 586 - Contracts Or Agreements For The Construction, Improvement, Extension Or Maintenance Of Utility Plants › Section 586.3 - Emergency contract

Current through Register Vol. 46, No. 28, July 10, 2024
In case a storm, flood, accident or similar emergency
					 requires that a contract or agreement be made without complying with the
					 foregoing provisions of this Part in order to maintain or restore the company's
					 service, immediate notice shall be given to the commission by telephone of the
					 making of such contract or agreement, and a copy thereof shall be filed, in
					 accordance with the requirements of section
					 3.5 
					 of this Title, as soon as possible, but not later than 10 days after the making
					 thereof, and such contract or agreement shall be exempted from the other
					 provisions of this Part.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter F - Miscellaneous › Part 586 - Contracts Or Agreements For The Construction, Improvement, Extension Or Maintenance Of Utility Plants › Section 586.4 - Quarterly filing of contract

Current through Register Vol. 46, No. 28, July 10, 2024
Every public utility company subject to the jurisdiction of
					 this commission shall file with this commission quarterly, one copy of every
					 contract or agreement for the construction, improvement, extension or
					 maintenance of its plant, works or system exceeding in amount $1,000,000 in any
					 calendar year, and a list of any other offers received.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter V - WATERWORKS CORPORATIONS › Subchapter F - Miscellaneous › Part 586 - Contracts Or Agreements For The Construction, Improvement, Extension Or Maintenance Of Utility Plants › Section 586.5 - Waiver of rule

Current through Register Vol. 46, No. 28, July 10, 2024
Any public utility company may apply to this commission for
					 a waiver or modification of all or part of the requirements of this Part upon a
					 showing that compliance therewith would be impracticable or unduly burdensome
					 in connection with a particular project, contract or
					 agreement.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 600 - Rules Governing The Provision Of Telephone Service To Non-residential Customers › Section 600.1 - Deposits

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Each and every
				  telegraph corporation, telephone corporation and telegraph and telephone
				  corporation holding subscriber deposits shall allow to each depositor simple
				  interest on the amount deposited. The interest rate to be applied to the amount
				  deposited shall be a composite yield of intermediate term, A-rated corporate
				  bonds, as reported in financial publications, less costs of administering
				  deposits of 1.75 per centum per annum. The rate shall be updated effective
				  January 1st each year, based upon yield information available on the first
				  Friday of October of the preceding year. The commission will issue an advisory
				  letter which publicizes the information to assure consistency. Each corporation
				  shall credit such interest to each depositor, by paying such interest in cash
				  or deducting it from the amount of a bill for service at the time prescribed by
				  law or more frequently.
(b) The
				  prudent period of deposit retention referred to in Public Service Law section
				  117 may not exceed two years of nondelinquency in payment of bills
				  rendered.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 600 - Rules Governing The Provision Of Telephone Service To Non-residential Customers › Section 600.2 - Notice of discontinuance-definitions

Current through Register Vol. 46, No. 28, July 10, 2024
As used in this Part:
(a) The term suspended or suspension shall
				  mean the interruption of outgoing service only.
(b) The terms terminated and termination
				  shall mean the interruption of both outgoing and incoming service.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 600 - Rules Governing The Provision Of Telephone Service To Non-residential Customers › Section 600.3 - Notice of discontinuance-time

Current through Register Vol. 46, No. 28, July 10, 2024
(a) No telephone corporation shall suspend
				  service for nonpayment of bills rendered for service, or for failure to post a
				  required deposit, until:
(1) at least five
				  days after written notice has been served personally upon the telephone
				  subscriber;
(2) at least eight days
				  after mailing written notice in postpaid wrapper to the telephone subscriber,
				  addressed to such subscriber at premises where service is rendered;
				  or
(3) at least five days after the
				  telephone subscriber has either signed for or refused a registered letter
				  containing written notice addressed to such subscriber at premises where
				  service is rendered.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 600 - Rules Governing The Provision Of Telephone Service To Non-residential Customers › Section 600.4 - Notice of discontinuance-format

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Every notice indicating suspension or
				  termination of service shall:
(1) clearly
				  indicate in nontechnical language and, where practicable, in a bilingual
				  format:
(i) the reason for suspension or
				  termination of service;
(ii) the
				  total amount required to be paid by the subscriber before service is
				  restored;
(iii) a method whereby
				  the subscriber may tender payment of the full sum due and owing, including any
				  required deposit, to avoid the discontinuance of his service;
(iv) the availability of company procedures
				  to consider customer complaints prior to discontinuance, including the address
				  and phone number of the office of the telephone company the subscriber may
				  contact in reference to his account; and
(v) the earliest date on which suspension or
				  termination may be attempted.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 600 - Rules Governing The Provision Of Telephone Service To Non-residential Customers › Section 600.5 - Suspension or termination for abandonment of facilities

Current through Register Vol. 46, No. 28, July 10, 2024
(a) No telephone corporation shall suspend or
				  terminate service on the grounds that a subscriber's facilities have been
				  abandoned or are being used by unauthorized persons unless such corporation
				  shall first determine by an on-premises inspection, or such other means as are
				  necessary, that such facilities have in fact been abandoned or are being used
				  by unauthorized persons.
(b) In the
				  event that telephone service is suspended or terminated in accordance with
				  subdivision (a) of this section, and that service is subsequently restored to
				  the same subscriber at the same location:
(1)
				  no charge shall be made for the period during which service had been suspended
				  or terminated; and
(2) no charge
				  shall be made for the restoration of that service if suspension or termination
				  was in error.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 600 - Rules Governing The Provision Of Telephone Service To Non-residential Customers › Section 600.6 - No discontinuance on saturday, sunday, public holiday, or day on which the main business office of the company is not open for business

Current through Register Vol. 46, No. 28, July 10, 2024
No telephone corporation shall discontinue service to any
					 person for nonpayment of bills or for failure to post a required deposit on a
					 Saturday, Sunday, public holiday, or day on which the main business office of
					 the company is not open for business. For purposes of this section, "public
					 holiday" shall refer to those holidays enumerated in the General Construction
					 Law.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 600 - Rules Governing The Provision Of Telephone Service To Non-residential Customers › Section 600.7 - No additional notice required when payment by check is subsequently dishonored

Current through Register Vol. 46, No. 28, July 10, 2024
Receipt of a subsequently dishonored negotiable instrument
					 in response to a notice of discontinuance shall not constitute payment of the
					 customer's account, and no telephone corporation shall be required to issue
					 additional notice prior to discontinuance.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 600 - Rules Governing The Provision Of Telephone Service To Non-residential Customers › Section 600.8 - Billing disputes

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Every
				  telephone corporation shall establish procedures whereby any complaint filed
				  with such corporation by any customer thereof in regard to any bill for service
				  rendered, or any deposit required, will be promptly investigated in an
				  appropriate and fair manner, with the result of such investigation being
				  promptly reported to the complaining customer. Such procedures shall allow the
				  acceptance and processing of complaints submitted in simple manner and form.
				  Regardless of whether a notice of discontinuance has previously been sent, the
				  utility's procedures shall provide that, pending the utility's investigation,
				  it shall not discontinue service or issue a notice of discontinuance; provided,
				  however, the consumer may be required to pay the undisputed portion of a
				  disputed bill or deposit to prevent discontinuance of the issuance of a notice
				  of discontinuance.
(b) If, after
				  the completion of such an investigation, the utility determines that the
				  disputed service has been rendered, or that the disputed charge or deposit is
				  proper, in whole or in part, the utility may require the full bill or deposit
				  or the appropriate portion thereof to be paid; in such event, appropriate
				  notice of the determination shall be given to the customer, and where notice of
				  discontinuance of service has previously been sent, or is served with the
				  determination, such notice shall include a statement advising the customer of
				  the availability of the commission's complaint handling procedures. The
				  utility's procedures may provide for discontinuance of service if the customer
				  fails to pay such required amount after receipt of proper notice, provided that
				  a customer's service will not be discontinued until at least five days after
				  notice of the utility's determination, where personal service is made upon the
				  person supplied, or at least eight days after mailing of such a notice; and
				  provided further that no discontinuance may occur if so precluded by the
				  commission pursuant to section
				  11.2(d) 
				  of this Title.
(c) The utility's
				  procedures shall provide that, where the complaint procedures of the commission
				  pursuant to Part 12 of this Title have been invoked and it is determined that
				  the disputed service has been rendered, or that the disputed charge or deposit
				  is proper, in whole or in part, a customer's service will not be discontinued
				  for failure to pay the amount found appropriate until at least 15 days after
				  notice of the commission's determination.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 601 - Trial Service Installation › Section 601.1 - Free service prohibited

Current through Register Vol. 46, No. 28, July 10, 2024
Each and every telephone corporation within this State
					 subject to the jurisdiction of this commission shall be informed by circular
					 that the practice of free trial service installations is regarded by this
					 commission as unlawful, and the company engaging in the same is subject to the
					 forfeiture and penalties prescribed by section 25  of the Public Service Law.
Note:
The above section was promulgated in 1911 as case No. 2108
					 (second District).
The above section was promulgated in 1911 as case No.
						2108 (second District).
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 602 - Consumer Relations And Operations Management › Section 602.1 - Definitions

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Service
				  provider -- a telephone corporation certified in New York State with the
				  authority and tariff to provide local exchange service using either its own or
				  leased facilities.
(b) Basic local
				  service -- the provision of access to: one party line service, local/toll
				  calling, local usage, tone dialing, emergency services, assistance services,
				  telecommunications relay services, directory listings, privacy protections and
				  non-published service associated with the public switched network.
(c) Local exchange service -- any form of
				  switched telecommunications provided within a defined geographic area known as
				  the local calling area.
(d)
				  Customer service center -- any functional entity where consumers can initiate
				  communication with the service provider for installation, billing, repair,
				  operator and other services.
(e)
				  Access line -- a telecommunications channel of varying size with an associated
				  telephone number.
(f) Business
				  office -- any functional entity which accepts service orders, billing inquiries
				  and/or provides consumer information.
(g) Repair office -- any functional entity
				  which receives trouble reports.
(h)
				  Trouble -- a trouble is an impairment of the telephone network, or a deviation
				  from its design specifications.
(i)
				  Customer trouble report -- the record of when the repair office personnel
				  receives notification of a trouble or perceived trouble by a subscriber, third
				  party, or employee acting as a subscriber or when other employees receive
				  notification of a trouble or perceived trouble by a subscriber, third party, or
				  employee acting as a subscriber and refers the report to the repair
				  office.
(j) Initial report -- the
				  first customer trouble report associated with a specific trouble for which
				  there is no pending report.
(k)
				  Out-of-service -- a classification of a trouble report where the customer
				  indicates either:
(1) an inability to complete
				  incoming or outgoing calls; or
(2)
				  the presence of interference which causes connected calls to be
				  incomprehensible. Other service difficulties (slow dial tone, busy circuits,
				  etc.) shall not be considered out-of-service conditions.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 602 - Consumer Relations And Operations Management › Section 602.2 - General provisions

Current through Register Vol. 46, No. 28, July 10, 2024
As indicated by their wording, a number of regulations in
					 this Part prescribe the normal procedures and practices to be directed in good
					 faith by the service provider. However, the regulations in this Part are not
					 intended to govern the implementation of such procedures in individual
					 instances. The execution or non-execution of such procedures and practices in
					 individual instances is not the sole indicator of whether the service provider
					 has provided adequate service to a particular consumer or group of
					 consumers.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 602 - Consumer Relations And Operations Management › Section 602.3 - Customer service centers

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Service
				  providers shall ensure that customers have convenient access, by a toll free
				  telephone number or in person, to customer service centers.
(b) In instances where automated responses
				  are used to handle billing or repair issues, service providers shall configure
				  their menu system such that a consumer is able to be routed to a representative
				  for billing or repair issues within 60 seconds from the time the automated
				  response begins. In addition, service providers may use additional means of
				  access (e.g., the internet) that are not subject to this provision.
(c) Service providers shall provide notice to
				  their customers and to the public as to the means of contacting their customer
				  service centers by notice on the bill and other appropriate means.
(d) Customer service centers ordinarily shall
				  be accessible to consumers during the normal working hours in the community
				  being served and at such other times and in such other places as may be
				  warranted in sections
				  602.6(d)
				 and
				  602.7(b) 
				  of this Part.
(e) Service providers
				  shall strive to provide trained and qualified customer contact
				  personnel.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 602 - Consumer Relations And Operations Management › Section 602.4 - Public information

Current through Register Vol. 46, No. 28, July 10, 2024
Access to the following information shall be made available
					 upon request:
(a) Rate information
				  applicable to the area served by the service provider, as provided by Part 630
				  of this title.
(b) Where a
				  provider's rates are based upon rate area boundaries, maps, listings or other
				  formats used by the provider showing rate area boundaries sufficiently detailed
				  that mileage or zone charge can be determined.
(c) Information pertaining to changes in
				  services and rates as proposed in an informational filing or a pending tariff
				  or rate filing.
(d) Upon receipt of
				  a request from a consumer for copies of the above described information, the
				  service provider will provide a single copy of the information requested, up to
				  25 pages, without charge.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 602 - Consumer Relations And Operations Management › Section 602.5 - Service orders

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Service
				  providers shall receive and respond to applications for tariffed services in a
				  timely manner. Upon the request of a consumer, each service provider shall
				  provide an explanation of the rates, charges and provisions applicable to the
				  services available, respond to questions the consumer may have, and provide
				  additional appropriate information to assist the consumer in obtaining the
				  communication service(s) that meet the consumer's needs.
(b) Where special charges for extraordinary
				  construction, maintenance, replacement costs, expenses or overtime work are not
				  specifically set forth in a service provider's tariff, the consumer will be
				  advised of the options available. If the service provider is to perform any
				  such work for a special charge, the service provider shall offer the customer
				  the option of accepting a good faith estimate of the charge to be levied, or of
				  being billed on an actual cost basis. Once an estimate is accepted by the
				  customer it will become binding on both parties, and the customer pays the
				  estimated charge whether the actual cost is greater or less than the
				  estimate.
(c) Service providers
				  shall notify customers of connection fees and provide an estimated first bill,
				  not reflecting usage charges, prior to processing the customer's
				  request.
(d) Each service provider
				  shall inform new residential customers of a 60 day grace period whereby such
				  consumer may select a different type of basic local flat rate service or basic
				  local measured rate service from that provider without incurring any additional
				  connection or installation charges for basic local service. A grace period
				  applies only when the consumer actually incurred an installation charge for
				  basic local service.
(e)
(1) Normally, the service provider shall
				  offer a consumer applying for its initial basic local exchange service an
				  installation appointment interval (e.g., the period of time that a premise
				  visit is to take place) within five working days.
(2) After such an offer, the consumer may
				  nonetheless agree to other terms that better meet the needs of the consumer and
				  the provider (e.g., installation appointments for either morning or
				  afternoon).
(3) Prior to an
				  appointment, arrangements to access a necessary third party's premises shall be
				  discussed with the consumer.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 602 - Consumer Relations And Operations Management › Section 602.6 - Billing

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Service
				  providers shall clearly list all charges and credits on customers' bills, which
				  shall be issued monthly unless provided otherwise by tariff. Local service
				  charges may be billed one month in advance and may be listed as a single flat
				  fee. All toll charges shall be itemized to allow consumer identification unless
				  provided otherwise by tariff.
(b)
				  Credit shall be granted for any call for which a charge applies when the
				  consumer has reported that a wrong number was reached or for that portion of a
				  call the consumer has reported as inadequate for communication, unless there is
				  reason to believe that an adequate connection to the desired party was
				  effected.
(c) Service providers
				  shall require that agents authorized to receive bill payments on their behalf
				  normally mail or report consumers' payments within one business day.
(d) Service providers shall have a
				  representative available for the purpose of explaining charges on bills and to
				  adjust bill errors.
(e) Upon
				  reasonable consumer request, each service provider shall provide itemized
				  statements of charges, if feasible, and if a customer disputes a bill,
				  available call detail bill information shall be provided at no charge. However,
				  requests for detailed bill information normally bulk billed may be provided at
				  an additional charge pursuant to tariff.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 602 - Consumer Relations And Operations Management › Section 602.7 - Consumer complaints and trouble reports

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Service providers shall provide full and
				  prompt investigation of complaints, oral or written, received either through
				  normal reporting channels or through the commission, and appropriate responses
				  shall be made with respect to complaints.
(b) Service providers shall have a
				  representative available to receive customer trouble reports at all
				  hours.
(c) Troubles of an emergency
				  nature shall be cleared at all hours, consistent with the bona fide needs of
				  consumers and the personal safety of service provider personnel.
(d) All other out-of-service troubles not
				  requiring unusual repairs shall normally be cleared within 24 hours excluding
				  Sundays and holidays.
(e)
				  Commitments made with consumers should be kept. In the event of unavoidable
				  change by the service provider, such as if unusual repairs are required, or
				  rehabilitation programs or other factors preclude clearing of reported trouble
				  promptly, reasonable attempts shall be made to notify the customer as to when
				  the trouble will be cleared.
(f)
				  During major service outages of extended duration, the service provider shall
				  make every effort to inform the general public of the details of the outage,
				  including the areas affected and a schedule for expected service restoral.
				  Whenever reasonable and practical, affected offices shall be intercepted and
				  callers advised that a service outage has taken place, in accordance with
				  accepted industry standards.
(g)
				  All local service providers shall assist consumers reporting obscene,
				  threatening or harassing calls, to help in eliminating such calls.
New York Codes, Rules and Regulations › Title 16 - DEPARTMENT OF PUBLIC SERVICE › Chapter VI - TELEPHONE AND TELEGRAPH CORPORATIONS › Subchapter A - Service › Part 602 - Consumer Relations And Operations Management › Section 602.8 - Operator services

Current through Register Vol. 46, No. 28, July 10, 2024
(a) Each
				  service provider shall provide access from its exchanges at all hours to local
				  assistance operators who shall be capable of connecting calls to appropriate
				  emergency services and/or other operator services normally provided by local
				  exchange companies or their designees, if the service provider is responsible
				  for handling the call.
(b) All
				  telephone corporations, either individually or in concert with other telephone
				  corporations operating within the State, shall be responsible for insuring the
				  provision of a relay system to enable communications between persons with
				  hearing or speech disabilities, who use non-voice terminal devices, and persons
				  of normal hearing and or speech who use conventional telephones. The system
				  shall operate on a 24-hour basis. All telephone corporations shall provide
				  annual notice to advise customers of this service. Pertinent information
				  regarding the relay system shall be included in telephone
				  directories.
(c) All service
				  providers shall provide network overflow to local operators on all originating
				  trunking that carries emergency calls destined for enhanced 911 emergency
				  report centers. Each such call overflowing to the operator shall be identified
				  as an emergency call, and the operator shall have automatic number
				  identification on the telephone line used by the calling party. As an
				  alternative to provision of overflow to the operator on an originating basis,
				  service providers may install originating trunking from end offices to enhanced
				  911 emergency report centers in such a manner that blocking on such trunks is
				  engineered for less than half the normal blocking design of the public switched
				  network. On a terminating basis from the last central office to the emergency
				  report center, overflow to the operator (including automatic number
				  identification and an indication that the call was originally destined for an
				  emergency center) shall always be provided.