reglab/statecodes huggingface dataset:
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-19 - Delinquent residential bills

Current through all regulations
			 passed and filed through July 1, 2024
In addition to the requirements of Chapter 4901:1-18 of the
				Administrative Code, no electric utility may disconnect service to a
				residential customer when:
(A) That
			 customer fails to pay any charge for a non-tariffed service, including
			 competitive retail electric service (CRES).
(B) Any authorized agent or CRES provider
			 providing billing and collection services for the electric utility fails to
			 submit payment for the customer's tariffed distribution and/ or transmission
			 service(s) rendered by that electric utility.
(C) The customer fails to pay any amount in
			 bona fide dispute. Where the customer has registered a complaint with the
			 commission's call center or filed a formal complaint with the commission which
			 reasonably asserts a bona fide dispute, the electric utility
			 cannot
			 disconnect service when the customer pays either the undisputed portion of the
			 bill or the amount paid for the same billing period in the previous
			 year.
(D) The electric utility
			 issues a disconnection notice which fails to separate regulated from
			 non-tariffed charges, including CRES charges.
(E) The electric utility fails to include on
			 the disconnection notice a statement that:
(1)
			 Failure to pay charges for non-tariffed products or services may result in loss
			 of those products or services.
(2)
			 Failure to pay charges for CRES may result in cancellation of the customer's
			 CRES contract by the CRES provider, and return to the electric utility's
			 standard-offer generation service. This provision is applicable only on
			 accounts issued a consolidated bill for electric services.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-20 - Fraudulent act, tampering, and theft of service

Current through
			 all regulations passed and filed through July 1, 2024
(A) Disconnection of
			 service for tampering or unauthorized reconnection.
(1) An electric utility may disconnect
			 service for safety reasons without prior notice to a customer in either of the
			 following circumstances:
(a) The electric
			 service meter, metering equipment, or associated property was damaged,
			 interfered or tampered with, displaced, or bypassed.
(b) A person not authorized by the electric
			 utility has reconnected service.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-21 - Customer complaints and complaint-handling procedures

Current
			 through all regulations passed and filed through July 1,
			 2024
(A) As used in this
			 rule, customer/consumer complaint means a customer/consumer contact when such
			 contact necessitates follow-up by or with the electric utility to resolve a
			 point of contention.
(B) Each
			 electric utility shall make good faith efforts to settle unresolved disputes,
			 which efforts may include meeting with the customer/consumer at a reasonable
			 time and place.
(C) Except as
			 ordered by the commission or directed by the staff in disconnection or
			 emergency cases, each electric utility shall investigate
			  complaints and provide a
			 status report within three business days of the date of receipt of the
			 complaint.
(D) If an investigation is not completed
			 within ten business days, the electric utility shall provide status reports,
			 either orally or in writing, to update the customer/consumer, or to update the
			 customer/consumer and staff, where appropriate, every three business days until
			 the investigation is complete, unless agreed to otherwise.
(E) The electric utility shall inform the
			 customer/consumer, or the customer/consumer and staff, where appropriate, of
			 the results of the investigation, orally or in writing, no later than five
			 business days after completion of the investigation. The customer/consumer or
			 staff may request the final report to be in writing.
(F) If the customer/consumer disputes the
			 electric utility's report(s), the electric utility shall inform the
			 customer/consumer that the commission staff is
			 available to mediate complaints. The company shall provide the
			 customer/consumer with the 
								contact
			 information for the commission.
(G) If a customer
			 contacts an electric utility concerning competitive retail electric service
			 (CRES) issues, the electric utility shall take the following actions:
(1) Review the issue with the customer to
			 determine whether it also involves the electric utility.
(2) Coordinate the resolution of any joint
			 issues with the CRES provider.
(3)
			 Refer the customer to the appropriate CRES provider only in those instances
			 where the issue lacks any electric utility involvement.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-23 - Billing adjustments

Current through all regulations passed and
			 filed through July 1, 2024
(A) When an electric utility has undercharged
			 any nonresidential customer as the result of a meter or metering inaccuracy,
			 billing problem, or other continuing problem under the electric utility's
			 control, unless the customer and the electric utility agree otherwise, the
			 maximum portion of the undercharge that may be billed to the customer in any
			 billing month, based upon the appropriate rates, shall be determined by
			 dividing the amount of the undercharge by the number of months of undercharged
			 service. The electric utility shall only bill the customer for the amount of
			 the total undercharge amount rendered in the thirty-six month period
			 immediately prior to the date the company remedies the metering inaccuracy.
			 Each electric utility shall state the total amount to be collected in the first
			 bill under this rule. This rule shall not affect the electric utility's
			 recovery of regular monthly charges.
(B) Pursuant to section
			 4933.28 of the Revised Code, the
			 company may only bill the residential customer for the amount of the unmetered
			 electricity rendered in the three hundred sixty-five days immediately prior to
			 the date the company remedies the meter inaccuracy.
(C) This rule does not apply
			 to tampering with or unauthorized reconnection of the meter, metering
			 equipment, or electric utility's property which causes meter or metering
			 inaccuracies or no measurement of service.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-24 - Customer safeguards and information

Current through all
			 regulations passed and filed through July 1, 2024
(A) Each electric utility shall notify
			 customers annually, by bill insert or other notice, about its summary of
			 customer rights and responsibilities, as prescribed by rule
			 4901:1-10-12 of the
			 Administrative Code, and how to request a copy from the electric utility.
(B) Customer education
			 and marketing practices.
Each electric utility shall provide informational, promotional,
				and educational materials that are non-customer specific and explain services,
				rates, and options to customers. The staff may review and/or request
				modification of informational, promotional, and educational materials. Such
				materials, shall include the following information:
(1) An explanation of the service, its
			 application, and any material exclusions, reservations, restrictions,
			 limitations, modifications, or conditions.
(2) If services are bundled, an
			 identification and explanation of service components and associated
			 prices.
(3) An identification and
			 explanation of:
(a) Any one-time or
			 nonrecurring charge(s) (e.g., penalties and open-ended clauses).
(b) Recurring charge(s) (e.g.,
			 usage).
(4) An
			 explanation of how the customer can access the approximate generation resource
			 mix and environmental disclosure data, as prescribed in rule
			 4901:1-10-31 of the
			 Administrative Code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-26 - Annual system improvement plan report

Current through all
			 regulations passed and filed through July 1, 2024
(A) Each electric utility and transmission
			 owner shall report annually regarding its compliance with the minimum service
			 quality, safety, and reliability requirements for noncompetitive retail
			 electric services.
(B) Annual
			 report. On or before March thirty-first of each year, each electric utility and
			 transmission owner shall file with the commission an annual report for the
			 previous calendar year by the utility's chief executive officer or other senior
			 officer responsible for the service quality, safety, and reliability of the
			 electric utility's and transmission owner's transmission and/or distribution
			 service. The annual report shall include:
(1)
			 A plan for investment in and improvements to the electric utility's or
			 transmission owner's transmission and distribution facilities/equipment.
									 Each plan shall:
(a) Cover all of the electric utility's
			 service territory, and shall describe the relevant characteristics of the
			 service territory including the following:
(i)
			 Miles of overhead distribution.
(ii) Miles of underground
			 distribution.
(iii) Miles of
			 overhead transmission.
(iv) Miles
			 of underground transmission.
(v)
			 Any other notable characteristics.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-27 - Inspection, maintenance, repair, and replacement of transmission and distribution facilities (circuits and equipment)

Current through
			 all regulations passed and filed through July 1, 2024
(A) This rule applies to the inspection,
			 maintenance, repair, and replacement of utility transmission and distribution
			 system facilities (circuits and equipment). The rebuttable presumption that an
			 electric utility and/or transmission owner is providing adequate service
			 pursuant to paragraph (F) of rule
			 4901:1-10-02 of the
			 Administrative Code, does not apply to this rule.
(B) Transmission system
			 performance assessment. Every five years each electric utility and transmission
			 owner shall file with the commission a report setting forth its methodology
			 used to assess the reliability of its transmission circuits. That methodology
			 shall be subject to review and acceptance by the director of the rates and
			 analysis department.
(1) Each electric utility
			 or transmission owner shall submit a method to assess circuit reliability based
			 on the total number of sustained outages per circuit per calendar year and
			 other factors proposed by the electric utility, or required by the electric
			 reliability organization (ERO), the regional reliability organization (RRO), or
			 the regional transmission operator, which affect circuit performance, together
			 with supporting justification for that method.
(a) If the electric utility and/or
			 transmission owner and the director of the rates and analysis department can
			 not agree on a method to assess transmission circuit reliability, the electric
			 utility and/or transmission owner shall apply, within ninety calendar days
			 after the submission of its proposal, to the commission for a hearing and shall
			 file a written report along with documentation supporting its
			 methodology.
(b) Revisions to a
			 previously accepted methodology for assessing the reliability of its
			 transmission circuits, shall be submitted for review and acceptance along with
			 supporting justification to the director of the utilities department, no later
			 than ninety calendar days prior to the beginning of the next succeeding
			 calendar year.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-28 - Net metering

Current through all regulations passed and
			 filed through July 1, 2024
(A) For purposes of this rule, the following
			 definitions  apply:
(1) "Advanced meter" means any electric meter
			 that meets the pertinent engineering standards using digital technology and is
			 capable of providing two-way communications with the electric utility to
			 provide usage and/or other technical data.
(2) "CRES provider" means any provider of
			 competitive retail electric service.
(3) "Customer-generator"
			 has
			 the meaning set forth in division (A)(29) of section
			 4928.01 of the Revised Code. A
			 customer that hosts or leases third party owned generation equipment on its
			 premises is considered a customer-generator.
(4) "Electric utility"
			 has
			 the meaning set forth in division (A)(11) of section 4928.1 of the Revised
			 Code.
(5) "Hospital"
			 has
			 the meaning set forth in division (C) of section
			 3701.01 of the Revised
			 Code.
(6) "Interval meter" means
			 any electric meter that is capable of measuring interval usage data on at least
			 an hourly basis.
(7) "Microturbine"
			  means a
			 turbine or an integrated modular turbine package with a capacity of two
			 megawatts or less.
(8) "Net
			 metering" has the meaning set forth in division (A)(30) of
			 section 4928.01 of the Revised
			 Code.
(9) "Net metering system"
			 has
			 the meaning set forth in division (A)(31) of section
			 4928.01 of the Revised Code. Net
			 metering system includes all facilities, regardless of whether the
			 customer-generator is on the electric utility's net metering tariff or engaged
			 in net metering with a CRES provider.
(10) "Third party" means a person or entity
			 that may be indirectly involved or affected but is not a principal party to an
			 arrangement, contract, or transaction between other parties.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-30 - Failures to comply with the rules or commission orders

Current
			 through all regulations passed and filed through July 1,
			 2024
(A) Any electric
			 utility or CRES provider that fails to comply with the rules and standards in
			 this chapter, or with any commission order, direction, or requirement
			 promulgated thereunder, may be subject to any and all remedies available under
			 the law, including but not limited to the following:
(1) Forfeiture to the state of not more than
			 ten thousand dollars for each such failure, with each day's continuance of the
			 violation being a separate offense.
(2) Corrective action to effectuate
			 compliance.
(3) Restitution or
			 damages to the customer/consumer.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-31 - Environmental disclosure

Current through all regulations passed and
			 filed through July 1, 2024
(A) This rule establishes a process by which
			 customers are assured of receiving information, in a timely and consistent
			 manner, concerning the approximate retail generation resource mix and
			 environmental characteristics associated with electric power offered in Ohio's
			 competitive marketplace.
(B) This
			 rule applies to all electric utilities providing a standard offer for retail
			 electric generation service.
(C)
			 Determination of environmental disclosure data.
(1) Contents of environmental disclosure
			 data.
(a) Approximate generation resource mix.
Each electric utility shall specifically identify each of the
				following generation sources used in the generation of the power that is made
				available under its standard offer: biomass power, coal-fired power, hydro
				power, natural gas-fired power, nuclear power, oil-fired power, other sources,
				solar power, and wind power.
(b) Environmental characteristics.
Electric utilities shall report the environmental
				characteristics typically associated with the generation resources used to
				generate the power that is made available under their respective standard
				offers.
Electric utilities shall also report the air emissions of
				nitrogen oxides, sulfur dioxide, and carbon dioxide associated with the
				generation of power being offered under their respective standard
				offers.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-32 - Cooperation with certified governmental aggregators

Current
			 through all regulations passed and filed through July 1,
			 2024
(A) Each electric
			 utility shall cooperate with governmental aggregators to facilitate the proper
			 formation and functioning of governmental aggregations. Upon the request of a
			 certified governmental aggregator or certified electric services company under
			 contract with the governmental aggregator, the electric utility shall provide
			 for all customers residing within the governmental aggregator's boundaries,
			 including those customers who have opted off the pre-enrollment list, the
			 following information:
(1) An updated list of
			 names, account numbers, service addresses, billing addresses, rate codes,
			 percentage of income payment plan codes, load data, and other related customer
			 information, consistent with the information that is provided to other electric
			 services companies, must be available in spreadsheet, word processing, or an
			 electronic non-image-based format, with formulas intact, compatible with
			 personal computers..
(2) An
			 identification of customers who are currently in contract with an electric
			 services company or in a special agreement with the electric utility.
(3) On a best efforts basis, an
			 identification of mercantile customers.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-34 - Compliance with PURPA

Current through all regulations passed and
			 filed through July 1, 2024
(A) For purposes of this rule, the following
			 definitions  apply:
(1) "Day-ahead energy market" means the
			 day-ahead hourly forward market in which participants offer to sell and bid to
			 buy energy.
(2) "Locational
			 marginal price" means the hourly integrated market clearing price for energy at
			 the location the energy is delivered or received.
(3) "PURPA" means the Public Utility
			 Regulatory Policies Act of 1978, as amended by the Energy Policy Act of 2005,
			 at 16 U.S.C.S. Section 824a-3.
(4)
			 "Qualifying facility" means a small power producer and/or cogenerator that
			 meets the criteria specified by the federal energy regulatory commission in
			 18 C.F.R. Sections
			 292.203.
(5) "RTO/ISO" means the regional transmission
			 organization or independent system operator.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-35 - Disclosures of renewable energy resource, energy efficiency, and peak demand reduction compliance costs

Current through all regulations
			 passed and filed through July 1, 2024
(A) For purposes of this rule, the following
			 definitions  apply:
(1) "Energy efficiency" has the meaning set
			 forth in paragraph (N) of rule
			 4901:1-39-01 of the
			 Administrative Code.
(2) "Renewable
			 energy resource" has the meaning set forth in division (A)(37) of section
			 4928.01 of the Revised
			 Code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-12 - Ohio Coal Research and Development Rate › Section 4901:1-12-01 - Definitions

Current through all regulations passed and filed through July 1,
			 2024
(A) "Commission"
			 means the public utilities commission.
(B) "Gas company" and "natural gas company"
			 have the meanings set forth in section
			 4905.03 of the Revised
			 Code.
(C) "Ohio coal research and
			 development cost adjustment" means a provision in a schedule of a gas or
			 natural gas company that requires or allows the company to, without adherence
			 to section 4909.18 or
			 4909.19 of the Revised Code,
			 recover on a uniform basis per unit of sales Ohio coal research and development
			 costs, determined to be reasonable by the commission.
(D) "Ohio coal research and development
			 costs" has the same meaning as in section
			 4905.01 of the Revised
			 Code.
(E) "Ohio coal research and development
			 project" means any coal research and development, or any coal research and
			 development facility with all or a part of the cost thereof being paid from a
			 loan or grant from the Ohio coal development office or a loan guaranteed by the
			 office under division (C) of section
			 1555.01 of the Revised
			 Code.
(F) "Ohio coal research and
			 development rate" means the updated semiannual research and development cost
			 adjustment determined in accordance with rule
			 4901:1-12-06 of the
			 Administrative Code.
(G) "Mcf"
			 means a unit of gas equal to one thousand cubic feet.
(H) "Ccf" means a unit of gas equal to one
			 hundred cubic feet.
(I) "Customer"
			 means each billing account of a gas or natural gas company.
(J) "Total sales" means all sales of
			 includable gas supplies to retail customers. "Total sales" does not include
			 volumes transported to consumers under self-help arrangements.
(K) "Jurisdictional sales" means total sales,
			 less sales to customers under municipal ordinances rates, except sales under
			 municipal ordinances which have adopted, by reference or otherwise, rates
			 established by the commission.
(L)
			 "Reconciliation adjustment" means a positive or negative adjustment to future
			 Ohio coal research and development recovery rates ordered by the commission
			 pursuant to rule
			 4901:1-12-06 of the
			 Administrative Code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-12 - Ohio Coal Research and Development Rate › Section 4901:1-12-02 - Purpose

Current through all regulations passed and filed through July 1,
			 2024
(A) The purpose of
			 this chapter is to:
(1) Establish a uniform
			 Ohio coal research and development cost recovery clause to be included in the
			 schedules of gas and natural gas companies subject to the jurisdiction of the
			 commission.
(2) Establish an Ohio
			 coal research and development cost recovery process, which is designed to
			 separate the cost of Ohio coal research and development projects from all other
			 costs incurred by gas or natural gas companies.
(3) Provide for each gas or natural gas company's recovery of the cost of
			 its includable Ohio coal research and development expenditures from its
			 customers by means of the semiannual updated Ohio coal research and development
			 rate and other provisions of this chapter.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-12 - Ohio Coal Research and Development Rate › Section 4901:1-12-03 - Scope

Current through all regulations passed and filed through July 1,
			 2024
(A) Once the Ohio
			 coal development office approves a coal research and development project for
			 the purpose of section
			 4905.304 of the Revised Code,
			 the director of the coal development office is to submit to the commission a
			 report recommending that the commission allow the recovery of costs associated
			 with the facility or project including the reasons for the recommendation. Such
			 a report shall include the total cost of the project and the part of the costs
			 thereof being paid from a loan, loan guarantee, or grant.
(B) Once the report has been received by the
			 commission and the recommendation by the director has been accepted by the
			 commission, the gas or natural gas company may apply for the recovery of
			 reasonable costs associated with the project and incurred since the approval by
			 the coal development office less any expenditures of grant moneys, to be
			 recovered under section
			 4905.304 of the Revised Code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-12 - Ohio Coal Research and Development Rate › Section 4901:1-12-04 - Applicability

Current through all regulations passed and filed through July 1,
			 2024
(A) The provisions
			 of this chapter shall apply to any gas or natural gas company subject to the
			 jurisdiction of the commission, with respect to the establishment or approval
			 by the commission of a uniform rate or provision pursuant to section
			 4905.304 of the Revised Code,
			 and as provided under paragraph (A) of rule
			 4901:1-12-06 of the
			 Administrative Code.
(B) The commission may,
			 upon an application or a motion filed by a party, waive any requirement of this
			 chapter, other than a requirement mandated by statute, for good cause
			 shown.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-12 - Ohio Coal Research and Development Rate › Section 4901:1-12-05 - Semiannual reports

Current through all regulations passed and
			 filed through July 1, 2024
(A)
								Semiannual
			 reports.
Each gas or natural gas company subject
				to the provisions of this chapter shall submit semiannual Ohio coal research
				and development reports. The semiannual report shall include the data required
				by the Ohio coal research and development cost form to calculate the Ohio coal
				research and development rate as specified in paragraphs (B), (C), and (D) of
				rule 4901:1-12-06 of the
				Administrative Code.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-12 - Ohio Coal Research and Development Rate › Section 4901:1-12-06 - Ohio coal research and development rate

Current through all
			 regulations passed and filed through July 1, 2024
(A) The Ohio coal research and development
			 component equals the costs to be recovered less the costs to be refunded.
(1) Costs to be recovered: Each gas or
			 natural gas company
									 for which Ohio coal research and
			 development projects or facilities are recommended to and accepted by the
			 commission pursuant to division (B)(7) of section
			 1551.33 of the Revised Code
			 shall recover those reasonable incurred costs associated with projects for the
			 reporting period, less any expenditures of grant moneys. The coal research and
			 development costs to be included shall equal the reasonable coal research and
			 development costs incurred. These costs include all reasonable costs incurred
			 through the most recent month for which actual data is available at the time of
			 filing the initial application allowed by paragraph (B) of rule
			 4901:1-12-03 of the
			 Administrative Code and each subsequent semiannual report required by paragraph
			 (B) of rule
			 4901:1-12-05 of
			 the Administrative Code, which costs have not been included previously in the
			 gas or natural gas company's Ohio coal research and development component as a
			 cost to be recovered.
(2) Costs to
			 be refunded: Each gas or natural gas company
									 shall refund all rents, royalties,
			 income or other profits received by the company
									 as a result of the developments,
			 discoveries, or inventions, including patents or
			 copyrights, which result in whole or in part from
			 coal research and development projects and/or facilities in proportion to the
			 share of ratepayer financing to the project.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-12 - Ohio Coal Research and Development Rate › Section 4901:1-12-07 - Customer billing

Current through all regulations passed and
			 filed through July 1, 2024
(A) Unless otherwise ordered by the
			 commission, the semiannual updated Ohio coal research and development rate
			 filed in accordance with rule
			 4901:1-12-05 of
			 the Administrative Code shall become effective and shall be applied to customer
			 bills for service rendered on or after the thirtieth day following the filing
			 date established by the commission, or, at the option of the gas or natural gas
			 company, on or after the first day of the month following the thirtieth day
			 after the filing date established by the commission. The commission may at any
			 time order a reconciliation adjustment as a result of errors or erroneous
			 reporting.
(B) Each gas or natural
			 gas company shall indicate on each customer bill:
(1) The Ohio coal research and development
			 rate expressed in dollars and cents per Mcf or Ccf.
(2) The total charge attributable to the Ohio
			 coal research and development rate expressed in dollars and cents.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-12 - Ohio Coal Research and Development Rate › Section 4901:1-12-08 - Audits and hearings

Current through all regulations passed and
			 filed through July 1, 2024
(A) The commission shall examine the Ohio
			 coal research and development costs incurred by the gas or natural gas company
			 once every six months in proceedings limited to that purpose. The company must
			 file with the commission all of the information filed with the coal development
			 office, including the semiannual project progress reports. All costs incurred
			 on the project during the period to be considered are to be itemized in
			 accordance with the uniform system of accounts. These costs shall delineate
			 total costs, costs/expenditures of grant moneys, and costs requested to be
			 recovered. This information shall be submitted concurrently with the semiannual
			 report required by paragraph (B) of rule
			 4901:1-12-05 of the
			 Administrative Code.
(B)
The
				commission may hold a hearing to examine the report and recommendations
				submitted by the director of the Ohio coal development office, all facts, data,
				and other information pertinent to the coal research and development costs.
(C) The
			 commission shall conduct or cause to be conducted periodic audits of each gas
			 or natural gas company subject to the provisions of this chapter.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-12 - Ohio Coal Research and Development Rate › Section 4901:1-12-09 - Tariffs

Current through all regulations passed and filed through July 1,
			 2024
Each gas or natural gas company desiring to avail itself of the
				provisions of this chapter shall file tariffs with the commission, which incorporate this rule in its entirety.
Effective: 11/17/2016
Five Year
				Review (FYR) Dates: 09/01/2016 and
				09/02/2021
Promulgated
				Under: 111.15
Statutory
				Authority: 4905.304
Rule
				Amplifies: 1551.33,
				1555.01,
				4905.01,
				4905.304
Prior
				Effective Dates: 5/5/1988, 10/10/11
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-02 - Purpose and scope

Current through all regulations passed and filed
			 through July 1, 2024
(A)
			 The rules in this chapter:
(1) Apply to
			 investor-owned gas or natural gas companies, as defined in this
			 chapter.
(2) Are intended to
			 promote reliable service to consumers and the public, and to provide minimum
			 standards for uniform and reasonable practices.
(3) Unless otherwise specified, apply to both
			 residential and nonresidential gas or natural gas service.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-03 - Retention of records and access to records and business activities

Current through all regulations passed and filed through July 1,
			 2024
(A) The regulations
			 governing the retention and preservation of gas or natural gas company records
			 are set forth in the appendix to rule
			 4901:1-9-06 of the
			 Administrative Code.
(B) Unless otherwise
			 specified in this chapter, each gas or natural gas company shall maintain
			 records for three years that are sufficient to demonstrate compliance with the
			 rules of this chapter.
(C) Access to records
			 and business activities includes such records and activities as would allow the
			 commission staff to effectively monitor Ohio-specific customer calls made to
			 the gas or natural gas company. Access includes the ability of commission staff
			 to adequately monitor gas or natural gas company customer call center
			 interactions with Ohio customers either at a location in Ohio or in a manner
			 agreed to by the commission staff. Gas and natural gas companies, other than
			 small gas and small natural gas companies, shall provide access to monitor
			 customer/consumer calls without the customer service representative's knowledge
			 of the monitoring.
(D) Each gas or natural
			 gas company (for records retention related to competitive retail natural gas
			 services) shall establish and maintain records and data sufficient to:
(1) Verify its compliance with the
			 requirements of any applicable commission rules.
(2) Support any investigation of customer
			 complaints.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-04 - Metering

Current through all regulations passed and filed through July 1,
			 2024
(A) Service
			 provided by a gas or natural gas company shall be metered, except where it is
			 impractical to meter the gas usage, such as in street lighting and temporary or
			 special installations. The usage in such exceptions may be calculated or billed
			 in accordance with an approved tariff on file with the commission.
(B) A customer's usage shall be metered by
			 commercially acceptable measuring devices.
(C) Gas or natural gas company
			  authorized agents
			  shall have
			 the right of access to metering equipment .
(D) Meter test at customer's request.
(1) Upon
			 request by a customer, the company shall test its meter to verify its
			 compliance with section
			 4933.09 of the Revised Code,
			 within thirty business days after the date of the request.
(2) The customer or the customer's
			 representative has the right to be present when the meter test is performed at
			 the customer's request.
(3) A written explanation of the test results
			 shall be provided to the customer within ten business days of the completed
			 test.
(4) Each company shall notify
			 the customer of applicable tariff charges prior
			 to the test.
(5) If
			 the accuracy of the meter is found to be outside the tolerances specified in
			 section 4933.09 of the Revised Code, the
			 gas or natural gas company shall do all of the following:
(a) Not charge a fee or recover any testing
			 expenses from the customer.
(b)
			 Provide a properly functioning meter without charge to the customer.
(c) Within thirty days, pay or credit, at the
			 customer's discretion, any overpayment to the customer, in accordance with one
			 of the following billing adjustments:
(i) When
			 the company or customer has reasonably established the approximate period of
			 meter inaccuracy, the overcharge shall be computed on the basis of a customer's
			 metered usage prior and/or subsequent to such period consistent with the rates
			 in effect during that period.
(ii)
			 When the company and customer cannot reasonably establish the approximate
			 period of meter inaccuracy, the overcharge period shall be determined to be the
			 most recent twelve months, or the period since the date of the most recent
			 meter test performed, whichever is less. The rates applicable shall be those in
			 effect during the period of inaccuracy in order to determine the appropriate
			 credit or refund.
Paragraph (D)(5) of this rule does not apply
				in the event there has been either tampering with or unauthorized reconnection
				of the meter, metering equipment, or other property of the gas or natural gas
				company during the involved period of time, where such activity causes meter or
				metering inaccuracies or no measurement of service.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-05 - Minimum customer service levels

Current through all
			 regulations passed and filed through July 1, 2024
(A) Service initiation and upgrades. Each gas
			 or natural gas company shall complete the installation of new service as set
			 forth in this paragraph. Percentages shall be calculated as monthly averages.
(1) Ninety per cent of residential and small
			 commercial new service requests requiring no installation of gas pipelines
			 shall comply with either one of the following requirements:
(a) Requests will be completed within three
			 business days after the gas or natural gas company has been notified that the
			 customer's service location is ready for service.
(b)
			 Requests will be completed by the requested installation date, when a customer
			 requests an installation date more than three business days after the
			 customer's service location is ready for service.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-06 - Provision of customer rights and obligations

Current through all
			 regulations passed and filed through July 1, 2024
(A) Each gas or natural
			 gas company shall prominently post on its website and shall provide new
			 customers, upon application for service, and existing customers upon request, a
			 written summary of their rights and obligations under this chapter.
			  For purposes of this rule, "new
			 customer" means a customer who opens a new account and has not received the
			 current version of the summary information.
(B) At a minimum, the
			 summary information shall include the following items:
(1) Complaint procedures available at the gas
			 or natural gas company and the commission.
(2) Customer rights and responsibilities
			 including installation of service, payment of bills, disconnection and
			 reconnection of service, meter testing, security deposits, usage history,
			 deferred payment plans, low-income assistance, information relating to the
			 area's "one-call" or "call-before-you-dig" protection services, and service
			 line responsibilities.
(3)
			 Requirements applicable to company personnel on customer premises.
(4) Availability of rate information and
			 alternatives upon request.
(5) A
			 statement that customers may review a copy of the minimum gas service standards
			 on the commission's website or obtain a copy from the commission upon
			 request.
(6) Privacy
			 rights.
(7) Actual meter
			 readings.
(8) Gas choice programs
			 available to its customers, including information on slamming.
(9) Instructions on how to get further
			 information orally or in writing.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-07 - Employee identification

Current through all regulations passed
			 and filed through July 1, 2024
Any gas or natural gas company 
								authorized agent seeking access to
				
								a premises shall, upon request,
				 provide company
				photo identification, and state the reason for the visit.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-08 - Standards specific to the provision of small commercial gas service

Current through all regulations passed and filed through July 1,
			 2024
This rule addresses standards involving creditworthiness,
				deposits, bases for denial or disconnection, notice requirements and
				reconnection for small commercial customers.
(A) Creditworthiness for establishing small
			 commercial gas service.
(1) Each gas or
			 natural gas company shall establish equitable and nondiscriminatory written
			 procedures to determine creditworthiness of customers for small commercial gas
			 service.
(2) Upon request, each gas or natural gas
			 company shall provide small commercial gas service customers with their credit
			 history with that company, a copy of this rule, the commission's website, and
			 the toll-free number of the commission's consumer hotline. Hearing or speech
			 impaired customers may contact the commission via 7-1-1 (Ohio relay
			 service).
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-09 - Fraudulent practice, tampering, and theft of gas service

Current
			 through all regulations passed and filed through July 1,
			 2024
(A) Disconnection of
			 service for tampering or unauthorized reconnection.
(1) A gas or natural gas company may
			 disconnect service without prior notice to a customer when either of the
			 following occurs:
(a) The gas service meter,
			 metering equipment, or associated property was damaged, interfered with,
			 displaced, bypassed, or otherwise tampered with by a customer, consumer, or
			 other person.
(b) A person not
			 authorized by the gas or natural gas company has reconnected service.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-12 - Consumer safeguards and information

Current through all
			 regulations passed and filed through July 1, 2024
(A) The commission
			 staff may review and/or request modification of informational, promotional, and
			 educational materials.
(B) Unfair and
			 deceptive acts or practices.
No gas or natural gas company shall commit an unfair or
				deceptive act or practice in connection with the promotion or provision of
				service, including an omission of material information. An unfair or deceptive
				act/practice includes, but is not limited to, the following:
(1) A gas or natural gas company representing
			 to a customer that distribution service will or may be disconnected unless the
			 customer pays any amount due for nonregulated, nontariffed service.
(2) A gas or natural gas company charging a
			 customer for a service for which the customer did not make an initial
			 affirmative order. An affirmative order means that a customer must positively
			 elect to subscribe to a service before it is added to the account. Failure to
			 refuse an offered or proposed service is not an affirmative order for the
			 service.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-13 - Uniform system of accounts for gas companies

Current through
			 all regulations passed and filed through July 1, 2024
(A)
								
								Gas or
			 natural gas companies subject to the jurisdiction of the public utilities
			 commission of Ohio shall keep their books of accounts and records in accordance
			 with the uniform system of accounts from time to time prescribed by the federal
			 energy regulatory commission except to the extent that the provisions of said
			 uniform system of accounts are inconsistent in any way with any outstanding
			 orders of the public utilities commission of Ohio.
(B) The public utilities commission of Ohio
			 reserves to itself the right to require the creation and maintenance of such
			 additional accounts as may hereafter be prescribed to cover the accounting
			 procedures of gas or natural gas companies
			 operating within the state of Ohio.
Effective: 4/9/2015
Five Year Review (FYR) Dates:
				01/21/2015 and
				01/21/2020
Promulgated
				Under: 111.15
Statutory
				Authority: 4905.04,
				4905.06,
				4905.22,
				4905.28
Rule
				Amplifies: 4905.13
Prior
				Effective Dates: 2/1/1991, 12/7/2006
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-13 - Gas Companies › Section 4901:1-13-14 - Coordination between gas or natural gas companies and retail natural gas suppliers or governmental aggregators

Current through all
			 regulations passed and filed through July 1, 2024
(A) At a minimum, the gas or natural gas
			 company tariff shall include provisions governing the relationship between the
			 retail natural gas supplier and the governmental aggregator for competitive
			 retail natural gas service. Such provisions shall address:
(1) Nomination and deliveries.
(2) Billing (between the gas or natural gas
			 company and the retail natural gas supplier or governmental
			 aggregator).
(3) Customer billing
			 (options, collection, application of customer payments).
(4) Measurement of delivered
			 volume.
(5) Shrinkage and
			 retainable factors.
(6) Customer
			 enrollment process information exchange.
(7) Dispute resolution process (between the
			 gas or natural gas company and the retail natural gas supplier or governmental
			 aggregator).
(8) Standard operating
			 rules.
(9) Performance standards of
			 the retail natural gas supplier or governmental aggregator.
(10) Creditworthiness and default
			 security.
(11) Supplier
			 agreement.
(12) A listing and
			 description of all fees and charges assessed to retail natural gas suppliers or
			 governmental aggregators.
(13)
			 Service termination and disconnection (of end-user customer).
(14) Conditions and processes for returning
			 customers to the gas or natural gas company's commodity service.
(15) Customer enrollment and
			 switching.
(16) Supplier proof of
			 certification.
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-14 - Uniform Purchased Gas Adjustment Clause › Section 4901:1-14-02 - Purpose and scope

Current through all regulations passed and
			 filed through July 1, 2024
(A) The purpose of this chapter is to
			 establish a uniform purchased gas adjustment clause to be included in the
			 schedules of gas and natural gas companies subject to the jurisdiction of the
			 commission. The provisions of this chapter establish a gas cost recovery
			 process, which is designed to separate the cost of gas from all other costs
			 incurred by gas or natural gas companies, to provide for each company's
			 recovery of the cost of its includable gas supplies from its customers by means
			 of the quarterly update (or other periodic update as approved by the
			 commission) of the gas cost recovery rate and other provisions of this chapter
			 and to balance the interest of retail sales customers with those of
			 transportation customers. The provisions of this chapter also establish
			 investigative procedures and proceedings, including periodic reports, audits,
			 and hearings, to examine the arithmetic and accounting accuracy of the gas
			 costs reflected in each company's gas cost recovery rate, and to review each
			 company's gas production and purchasing policies to the extent that those
			 policies affect the gas cost recovery rate.
(B)
								 The commission
			 may, upon an application or a motion filed by a party, waive any requirement of
			 this chapter, other than a requirement mandated by statute, for good cause
			 shown.
(C)
								 The rules of this
			 chapter supersede any inconsistent provisions, terms, and conditions of the gas
			 or natural gas company's tariffs.
Effective:
				4/17/2014
R.C. 119.032 review dates:
				01/29/2014 and
				01/29/2019
Promulgated
				Under: 111.15
Statutory Authority: 4905.04, 4905.05,
				4905.06
Rule Amplifies: 4905.302, 4905.303
Prior
				Effective Dates: 10/21/78, 1/1/80, 8/29/04,
				4/4/09
Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-14 - Uniform Purchased Gas Adjustment Clause › Section 4901:1-14-03 - Applicability

Current through all regulations passed and filed through July 1,
			 2024
The provisions of this chapter  apply to all gas and natural gas companies
				subject to the jurisdiction of the commission except as provided in divisions
				(C)(4) and (D) of section
				4905.302 of the Revised Code,
				with respect to all schedules of rates established or approved by the
				commission, including, but not limited to, rate schedules approved or
				established under sections
				4905.31,
				4909.19, and
				4909.39 of the Revised Code. The
				provisions of this chapter 
								do not apply to municipal ordinance rates
				established under section
				743.26 or
				4909.34 of the Revised Code or
				Article XVIII, Section 4 of the Ohio Constitution, except in instances where a
				municipal ordinance adopts, by reference or otherwise, rates established by the
				commission.