reglab/statecodes huggingface dataset:
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 7 - Gas Pressure, Measurement, and Odorization › Part 3 - GAS MEASUREMENT › Section 165:45-7-12 - Measurement of gas under high pressure

Current through Vol. 41, No. 20, July 1, 2024
(a) When gas is measured through positive or
				  linear meters at a pressure greater than the pressure base used for
				  measurement, such meters shall either be equipped with reliable pressure-volume
				  recording gauges or compensating devices, as necessary or as otherwise required
				  by the Commission, for accurately determining, in accordance with contracts or
				  other tariff provisions, the quantity of gas that has passed through the meter,
				  or the dial reading of the meter shall be multiplied by a correction
				  factor.
(b) In computing the volume
				  of gas on a given pressure base from a pressure volume chart, the multiplier
				  shall be obtained by the weighted average method, which method consists of
				  determining the average pressure for each unit volume indicated on the
				  chart.
(c) In computing the volume
				  of gas on a given pressure base from an orifice meter chart or charts, the
				  average static pressure and the average differential pressure shall be
				  determined for periods not exceeding one (1) hour. Where pressure variations
				  are extreme during the hour, such average should be based on measurements taken
				  at no more than fifteen (15) minute intervals.
(d) The calculation of volume shall be made
				  in accordance with the Ideal Gas Law and may be corrected for deviations from
				  Boyle's Law, all in accordance with methods and tables generally recognized by
				  and commonly used in the natural gas industry.
Amended at 13 Ok Reg
					 3259, eff 7-25-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 7 - Gas Pressure, Measurement, and Odorization › Part 3 - GAS MEASUREMENT › Section 165:45-7-13 - Calorimeter equipment and heating value requirements

Current through Vol. 41, No. 20, July 1, 2024
(a)
Method of determining heat
				  content.
Each utility shall maintain or have access to an approved type
				  calorimeter or other accurate method of determining heat content, and shall
				  periodically test representative samples of gas being distributed in its
				  system.
(1) A recording calorimeter shall be
				  checked at least once a month with an approved standard calorimeter or by some
				  other accurate means.
(2) Whenever
				  the utility materially changes its operations or source of gas, a new test will
				  be made of the heating content of gas furnished.
(3) Both calorimeter and method of testing
				  shall be subject to inspection and approval by a representative of the
				  Commission.
(4) The results of all
				  tests shall be kept on file by the utility for a period of three (3)
				  years.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 7 - Gas Pressure, Measurement, and Odorization › Part 5 - ODORIZATION AND PURITY OF GAS › Section 165:45-7-20 - Odorization and purity of gas

Current through Vol. 41, No. 20, July 1, 2024
(a) Odorization of gas will comply with the
				  U.S. Department of Transportation Regulations for Transportation of Natural and
				  Other Gas By Pipeline - Title
				  49 C.F.R.
				  192.625.
(b) The purity of all gas distributed shall
				  be substantially free from dangerous or objectionable quantities of impurities
				  such as hydrogen sulphide, nitrogen, or other combustible or noncombustible
				  constituents which, if the gas is completely burned, yield noxious or toxic
				  products of combustion.
Amended at 13 Ok Reg
					 3259, eff 7-25-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 9 - Records and Reports › Section 165:45-9-1 - Preservation and availability of records; reporting contact persons

Current through Vol. 41, No. 20, July 1, 2024
(a) Unless
				otherwise specified, all records required by this Subchapter shall be preserved
				by the utility in the form and for a period of time not less than that
				specified by rules of FERC or, in the absence thereof, for two (2) years.
(b) All records required by this
				Subchapter shall be kept within the State of Oklahoma at the office or offices
				of the utility, and shall be open for examination by the Commission or its
				authorized representatives; provided, if the principal place of business of the
				utility is located outside of the State of Oklahoma, the records may be kept at
				the principal place of business of the utility or at such other location where
				the records are regularly kept. Each utility shall maintain accurate and
				detailed records reflecting the original cost of property located in and
				required for doing business in the State of Oklahoma, including the cost of
				fuel. The utility shall make any such records available for examination by the
				Commission or its authorized representative. Each utility shall notify the
				Commission as to the location of the office or offices at which the various
				classes of records are kept, and shall file with the Commission's Court Clerk
				such reports as the Commission may from time to time require.
(c)
Contact persons.
Each
				utility shall notify in writing, the PUD Director within thirty (30) days of a
				change in the company-designated contacts for PUD and CSD issues.
(1) The update shall include the name(s),
				physical street address(es), electronic mail addresses and telephone number(s)
				of the designated individual(s), and shall be furnished applicable to each
				operating district, town or any segment of the utility so that PUD will be able
				to reach the responsible person at any time. If this information is
				unavailable, the utility may seek a waiver from the PUD Director by making the
				request in writing.
(2) The contact
				name(s) provided pursuant to this subsection shall be the individual(s)
				primarily responsible for:
(A) Providing
				customer service;
(B) Repair and
				maintenance;
(C) Answering
				complaints;
(D) Authorizing and/or
				furnishing refunds to customers;
(E) Tariff issues;
(F) Regulatory matters;
(G) PUD Fee Assessment (and Fee Assessment
				Payments, if different);
(H)
				Primary emergency;
(I) After hours
				emergency;
(J) Annual reporting;
(K) Attorney for regulatory
				matters;
(L) Community liaison;
				and
(M) Engineering operations,
				meter tests and repairs.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 9 - Records and Reports › Section 165:45-9-2 - Interruptions of service

Current through Vol. 41, No. 20, July 1, 2024
(a) It
				shall be the duty and responsibility of the utility to make reasonable effort
				to notify all affected consumers when the gas supply is to be turned off, or
				turned on after having been turned off.
(b) Whenever service is interrupted, other
				than under emergency conditions, the interruption shall be made whenever
				possible at a time which will cause the least inconvenience to consumers. Where
				feasible, the utility shall give advance notice to consumers who will be
				affected (including hospitals, police, fire, schools and other public buildings
				responsible for public health and safety).
(c) Each utility shall keep a record of any
				condition resulting in an interruption of service affecting its entire system,
				or major division thereof, including a statement of the time, duration, and
				cause of any such interruption and such record shall be available to the
				Commission or its authorized representative upon request. Class C and D
				utilities shall be required to keep records should an interruption of service
				occur affecting fifty (50) or more consumers, of the time and nature of the
				interruption of service, the time and method of restoration of service, and the
				approximate number of consumers affected and areas of the system affected.
				Class A and B utilities shall be required to keep records should an
				interruption of service occur affecting two hundred or more consumers, of the
				time and nature of the interruption of service, the time and method of
				restoration of service, and the approximate number of consumers affected and
				areas of the system affected. These records shall be retained for five (5)
				years.
(d) A utility may cause
				emergency interruption of service without notice when required by failure of
				equipment, unexpected and prolonged increase in load, fire, storm, strike, or
				other cause beyond its control. Each utility shall establish and train
				employees in emergency procedures designed to prevent or shorten service
				interruption where conditions require interruption of service. The utility may
				in good faith select the areas or consumers whose service is to be interrupted
				as emergency conditions require.
(e) Each utility shall prepare and maintain a
				plan for scheduled interruptions, emergency interruptions, and restoration of
				service which is consistent with this Section.
Amended at 13 Ok Reg
				  3259, eff 7-25-96; Amended at 19 Ok Reg 1977, eff
				  7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 9 - Records and Reports › Section 165:45-9-3 - Records of service complaints; investigations

Current through Vol. 41, No. 20, July 1, 2024
(a) Each utility shall make a full and prompt
				investigation of every formal complaint made to it by its consumers, either
				directly, or through the Commission after the consumer or other interested
				party has contacted the utility. It shall keep a record of all formal
				complaints received, which record shall show the name and address of the
				complainant, the date, the character of the complaint, and the adjustment, or
				disposal made thereof, which record shall be retained for examination by the
				Commission or its Staff. For purposes of this Section, a formal complaint is an
				oral or written communication by a consumer or other interested party to the
				utility's business office that prompts an investigation by the utility. All
				records of formal complaints shall be retained for a period of at least two (2)
				years from the date of final disposition.
(b) In the event of a dispute between the
				consumer and the utility regarding the accuracy of a metering device, the
				utility shall make such investigation as shall be required by the particular
				case and report the result thereof to the consumer. In the event that the
				complaint is not reconciled, the utility or the consumer may request that the
				Commission's CSD mediate the dispute, or make application to the Commission for
				review of the complaint.
(c) When a
				utility has been notified that a complaint regarding meter accuracy has been
				referred to the Commission, the questioned meter equipment shall be handled in
				accordance with OAC
				165:45-5-15. Violation of this
				subsection will be considered substantiation of the complainant's
				contentions.
Amended at 13 Ok Reg
				  3259, eff 7-25-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 9 - Records and Reports › Section 165:45-9-4 - Record of meter and meter test

Current through Vol. 41, No. 20, July 1, 2024
(a) Whenever any service meter is tested, the
				original test record shall be preserved, including the information necessary
				for identifying the meter, the reason for making the test, the reading of the
				meter before and after the test, together with all data taken at the time of
				the test in sufficiently complete form as to permit the convenient checking of
				the method employed and the calculations. After removal from service, only the
				record of the latest test need be preserved.
(b) A record shall be made for each meter
				used by any utility showing the date of acquisition, the most recent test
				and/or repair to which it has been subjected, and its present location. The
				record shall be retained until six (6) months after the meter is permanently
				retired from service.
Amended at 13 Ok Reg
				  3259, eff 7-25-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 9 - Records and Reports › Section 165:45-9-6 - Filing of maps

Current through Vol. 41, No. 20, July 1, 2024
Each utility shall maintain suitable detailed maps of its
				  entire system, which shall be made available to the Commission upon request.
				  The general system maps shall be filed with the Commission when a utility files
				  its original application for approval of its rate schedules.
Amended at 13 Ok Reg
				  3259, eff 7-25-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 9 - Records and Reports › Section 165:45-9-7 - Reporting of storage gas

Current through Vol. 41, No. 20, July 1, 2024
Each utility having gas in underground storage shall report
				  to the Commission on or before the 60th day following the last day of each
				  month the amount and purchased cost of gas in storage as of the last day of the
				  preceding month as set forth in OAC
				  165:50-3-2(a)(2)(D).
				  The report shall be made as prescribed by the Director of the Public Utility
				  Division.
Amended at 12 Ok Reg
				  2127, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 9 - Records and Reports › Section 165:45-9-8 - Reporting of nonutility operations or subsidiaries

Current through Vol. 41, No. 20, July 1, 2024
(a) When a utility is engaged in any type of
				nonutility operations through subsidiaries or otherwise, or in any business not
				considered in the ratemaking process, and personnel, services, material,
				equipment, or the use of any facility of the utility is supplied for the
				operation of such other type of business or subsidiary, the utility shall keep
				an accurate account of the allocation of all such costs between utility and
				nonutility operations. All such costs shall mean actual cost plus any direct or
				indirect charges related to the cost of personnel, services, material,
				equipment or facilities calculated on the same basis used in allocating direct
				and indirect charges to the utility operations. There shall be a written
				accounting of the allocation of these costs between utility and nonutility
				operations on a monthly basis.
(b)
				The cost of keeping records and any other expense caused by furnishing such
				personnel, services, material, equipment or facilities shall be charged to the
				recipient thereof. Such costs shall be calculated as set forth in subsection
				(a) of this Section.
(c) Records of
				and reports on personnel, services, material, or facilities allocated to other
				types of business or subsidiaries referred to in this Section shall be
				available to the Commission or its representatives.
Amended at 13 Ok Reg
				  3259, eff 7-25-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 9 - Records and Reports › Section 165:45-9-9 - Reporting of purchased gas for adjustment purposes

Current through Vol. 41, No. 20, July 1, 2024
A utility having an adjustment for cost of purchased gas
				  clause in its approved tariffs shall file periodic and detailed reports of its
				  gas purchases in such form as the Commission may require and as set forth in
				  OAC 165:50.
Amended at 12 Ok Reg
				  2127, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 9 - Records and Reports › Section 165:45-9-10 - Accounting

Current through Vol. 41, No. 20, July 1, 2024
(a) Gas utilities
				operating within the State of Oklahoma shall be classified as prescribed by OAC
				165:70-1-4(a) and
				(b).
(b) All gas utilities having multi-state
				operations shall maintain records in such detail that the costs of property
				located in and required for doing business in the State of Oklahoma in
				accordance with jurisdictional boundaries can be accurately and readily
				ascertained.
(c) No change in or
				departure from the system used by the utility will be permitted except upon
				order of the Commission made after notice and hearing.
(d) The Annual Report FERC Form 2 - Class A
				and B Natural Gas Companies and FERC Form 2A - Class C and D Natural Gas
				Companies promulgated by the FERC are hereby adopted for purposes of the annual
				report to this Commission by all Class A, B, C, and D Gas Companies filing
				reports with the FERC. Each utility, in addition to filing with the Commission
				a copy of its annual report to the FERC, if any, shall file an annual report on
				a form furnished by the Commission of its utility service and operations in the
				State of Oklahoma. Any allocation of costs or revenues necessary in developing
				results of operations for the State of Oklahoma shall be accomplished on a
				basis approved by the Commission.
(e) The results of operations reported by
				each gas utility in its annual report to the Commission shall be reconciled
				with the results of operations shown on its books, records and in its other
				reports to the Commission.
(f) Each
				utility shall report to the Commission, at the end of the utility's fiscal year
				and on summary sheets furnished or approved by the Commission, the book value
				of its utility plant. These reports and the annual reports required by
				subsection (d) of this Section shall be delivered to the Commission not later
				than ninety (90) calendar days after the end of the fiscal year, provided that
				the Commission may grant an extension of time for good cause shown.
(g) Each utility shall make special reports
				at such time and in such form as the Commission may from time to time require.
Amended at 13 Ok Reg
				  3259, eff 7-25-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 9 - Records and Reports › Section 165:45-9-11 - Utility acknowledgement of customer complaint inquiries

Current through Vol. 41, No. 20, July 1, 2024
If PUD contacts a utility concerning a customer complaint,
				  the utility shall respond to PUD within the following time periods:
(1) Inquiries regarding disconnection,
				suspension, or termination of service shall be acknowledged by the utility
				within one (1) business day of receipt of inquiry from PUD.
(2) Inquiries other than for disconnection,
				suspension, or termination of service shall be acknowledged by the utility
				within three (3) business days of receipt of inquiry from PUD.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 1 - INITIATION OF SERVICE › Section 165:45-11-1 - Deposits and interest

Current through Vol. 41, No. 20, July 1, 2024
(a) Each
				  utility shall prepare and submit a plan containing criteria for deposits to the
				  Commission for approval. The plans shall include criteria for residential and
				  nonresidential consumers with residential being defined in each utility's
				  tariff.
(1) The residential plan shall
				  conform to all subsections of this Section.
(2) The nonresidential plan shall conform to
				  all subsections of this Section except (b), (c), (d) and (k).
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 1 - INITIATION OF SERVICE › Section 165:45-11-3 - Connection, disconnection, and reconnection charges

Current through Vol. 41, No. 20, July 1, 2024
The utility shall make no charge for connection,
					 disconnection or reconnection of gas service for a consumer except the charges
					 specified in the approved tariffs and terms and conditions of service of the
					 utility.
Amended at 12 Ok Reg
					 2129, eff 7-1-95; Amended at 15 Ok Reg 2177, eff
					 7-1-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 1 - INITIATION OF SERVICE › Section 165:45-11-4 - Consumer information

Current through Vol. 41, No. 20, July 1, 2024
(a) Each
				  utility shall:
(1) Maintain maps, plans or
				  records of its transmission and distribution systems, with such other
				  information as may be necessary to enable the utility to advise prospective
				  consumers and others entitled to the information as to the services available
				  in any locality; and,
(2)
				  Annually, transmit to each of its nonresidential consumers a statement that the
				  rate tariff on which they are served is available upon request. Additionally,
				  the consumer shall be advised that the utility company, upon request, will
				  review the consumer's applicable rate tariff to determine if the consumer is
				  receiving the rate tariff that is best suited to the
				  consumer.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 1 - INITIATION OF SERVICE › Section 165:45-11-5 - Identification of class of service

Current through Vol. 41, No. 20, July 1, 2024
(a) Upon application for service by the
				  consumer, it is the responsibility of the utility to provide each consumer,
				  orally or in writing, if requested, with the proper tariff and the identity of
				  the consumer's respective class of service. The utility may rely upon the
				  information supplied by the consumer to the utility for purposes of identifying
				  the proper class of service and appropriate tariff rate. Upon notice from the
				  consumer or upon discovery by the utility in the normal course of business of
				  an alleged incorrect service classification, tariff rate or apparent change in
				  the consumer's type of service, the utility shall make a prompt review and,
				  when appropriate, change the consumer's account to the appropriate service
				  classification, tariff rate or any other service modifications which are
				  necessary to ensure future service is delivered under the proper service
				  classification and tariff rate.
(b)
				  If the consumer has not been charged the appropriate tariff rate for that
				  consumer's class of service, the utility shall be responsible for correcting
				  the billings that have occurred since the last notification of available rates
				  by the utility as set forth in OAC 165:45-114(a)(2). In the absence of such
				  notification, the period of time for which billing corrections shall be made
				  shall not exceed three (3) years from the date of discovery. When the billing
				  corrections result in a credit account balance for the consumer, the utility
				  shall apply the credit to future billings or, at the consumer's request, refund
				  the credit account balance to the consumer.
(c) Utilities that have volumetric tariffs
				  that do not classify consumer accounts by type of service shall not be subject
				  to the retroactive billing corrections as stated in subsection (b) of this
				  Section, except in the following circumstances:
(1) The consumer's volumetric billing rate
				  was changed without written notification to the affected consumer and the
				  utility had available to it historical volume usage levels which contradict the
				  volumetric rate applied to the consumer's billing; or
(2) The utility failed to complete reasonable
				  investigation of consumer-supplied estimates of volume usage used to identify
				  the tariff for billing purposes.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:45-11-10 - Discontinuance of service by a consumer

Current through Vol. 41, No. 20, July 1, 2024
A consumer may be required to give up to five (5) business
					 days notice of intention to have service disconnected or to have the account
					 closed and shall be responsible for all charges for service until the
					 expiration thereof. This 5-day notice provision may be waived by the utility.
					 Such disconnection or closing of the account does not relieve the consumer of
					 obligations incurred prior to disconnection. At the time the consumer requests
					 disconnection or closing of the account, the utility will advise the consumer
					 of any reconnection and or service fees, if any reconnection and or service fee
					 applies pursuant to the utility's approved tariff.
Amended at 12 Ok Reg
					 2129, eff 7-1-95; Amended at 15 Ok Reg 2177, eff
					 7-1-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:45-11-11 - Physical disconnection of service by a utility

Current through Vol. 41, No. 20, July 1, 2024
(a)
Sufficient reasons for physical
				  disconnection of service.
A utility may physically disconnect service to
				  a consumer for any of the following reasons:
(1) Nonpayment of all or any portion of
				  undisputed utility bills.
(2)
				  Nonpayment of an account for service of a similar character previously supplied
				  to such applicant or consumer by the utility.
(3) Failure to comply with the terms and
				  conditions of a settlement agreement or any type of deferred payment agreement
				  or with a Commission order.
(4)
				  Failure to post a deposit as prescribed in OAC
				  165:45-11-1.
(5) Failure to make application for service.
(6) Misrepresentation of identity
				  or facts for the purpose of obtaining service or use of an alias, trade name,
				  business name, relative's name or another person's name as a device to escape
				  payment of an unpaid obligation for utility service provided to the consumer.
(7) Violation of any rule or
				  regulation of the Commission or Commission-approved rule of the utility.
(8) Unauthorized use of gas
				  accomplished through bypassing of the utility's measuring equipment or
				  tampering with pipes, meters, or other utility equipment.
(9) Whenever the utility has reason to
				  believe that continued service will create a condition on the consumer's
				  premises that is dangerous to persons or property.
(10) Refusal to grant access at reasonable
				  times for the purpose of installation, inspection, maintenance, replacement, or
				  reading of utility equipment installed upon the premises of the consumer, or
				  maintaining any obstruction that would deny access for these purposes.
(11) Potential adverse effect of
				  the service required by the consumer on the service to other consumers of the
				  utility, provided the consumer has been notified and given a reasonable
				  opportunity to correct the adverse effect.
(12) Abandonment of the premises served.
(13) Upon request of the consumer
				  pursuant to OAC
				  165:45-11-10.
(14) Causing injury or threatening to cause
				  injury to an employee of the utility or the family of an employee of the
				  utility or the property of the utility for the purpose of preventing a utility
				  employee from engaging in activities authorized by law or in retaliation for
				  such activities.
(15) Violation of
				  the utility's terms and conditions regarding the operation of nonstandard
				  equipment or unauthorized attachments, if the consumer was notified first and
				  given a reasonable opportunity to comply with the terms and
				  conditions.
(16) Violation of
				  federal, state, or local laws or regulations through use the service.
(17) Causing damage to utility property.
(18) A condition exists which
				  poses a health or safety hazard.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:45-11-12 - Utilities encouraged to keep current lists of energy assistance programs

Current through Vol. 41, No. 20, July 1, 2024
(a)
Compilation.
The utilities are strongly encouraged to compile a
				  list with the names, addresses, and phone numbers of known payment assistance
				  programs, including information regarding any bilingual services offered, that
				  are applicable to each service area within the utility's areas of operation.
				  The list should include but is not limited to: local, state, federal, and
				  tribal energy assistance programs and public/private charitable organizations
				  offering or known to offer energy payment assistance, which have given prior
				  consent to their inclusion on this list. The utilities are encouraged to use
				  due diligence in compiling this information and updating this information, with
				  updates to occur on an annual basis. However, the Commission encourages the
				  addition of new assistance programs to the list, as the information becomes
				  available.
(b)
Availability.
The utility shall give a copy of this list to any
				  consumer who asks for such assistance.
(c)
Liability.
The offer of any
				  such list under this Section is meant as an informative resource only, for the
				  utility to better assist its consumers. Failure of the consumer to gain funding
				  in full or part, from any of the proffered resources under this Section shall
				  not result in any liability to the utility.
Added at 19 Ok Reg
					 1977, eff 7-1-02
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:45-11-13 - Commission notification procedures for the elderly and/or consumers with disabilities

Current through Vol. 41, No. 20, July 1, 2024
(a) At
				  any time prior to disconnection of service, the notification procedure shall be
				  available to those elderly and/or consumers with disabilities who have notified
				  the utility that they wish to be included in the following notification
				  procedure:
(1) For those who have registered
				  with the utility as elderly and/or consumer with disabilities, the utility
				  shall delay disconnection of service to the elderly and/or consumers with
				  disabilities for five (5) additional business days upon request of the
				  Commission's CSD.
(2) Elderly
				  and/or consumers with disabilities are those consumers who have notified the
				  utility in writing that they:
(A) Have a
				  permanent impairment which substantially limits the disabled consumer's ability
				  to pay for utility service; or
(B)
				  Are sixty-five (65) years of age or older.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:45-11-14 - Delays to disconnection of residential service

Current through Vol. 41, No. 20, July 1, 2024
(a)
Limitations on
				  disconnection.
After notice and hearing, the Commission may issue an
				  order that may include limitations on disconnection of residential utility
				  service used or needed for the primary heating or cooling source.
(b)
Temporary ban on
				  disconnections.
The Commission shall have the authority to order a
				  temporary ban on any or all disconnections during periods of extremely severe
				  weather or when circumstances exist such that disconnection could create a
				  situation dangerous to the life or health of consumers or to property.
(c)
Severe weather.
(1) If the NWS issues a local forecast
				  predicting the temperature will drop below 32 degrees Fahrenheit for any time
				  period during the following twenty-four (24) hours, the utility shall suspend
				  its disconnection of service if the gas service is used for heating purposes.
				  The utility must obtain the most recent local forecast for the customer's
				  location from the NWS reports between the hours of 6:00 a.m. and 8:00 a.m. on
				  the morning of the day that the customer's shut-off is scheduled. If the NWS
				  issues an updated forecast on the day of disconnection, then such updated
				  forecast shall be used in place of the earlier obtained forecast.
(2) If the NWS issues a local forecast
				  predicting the temperature will be 101 degrees Fahrenheit heat index or higher
				  on the day of disconnection, or if the actual heat index is 101 degrees
				  Fahrenheit or higher, the utility shall suspend its disconnection of service
				  activity if the gas service is used for cooling purposes. The utility must
				  obtain the most recent local forecast for the customer's location from the NWS
				  reports between the hours of 6:00 a.m. and 8:00 a.m. on the morning of the day
				  that the customer's shut-off is scheduled. If the NWS issues an updated
				  forecast on the day of disconnection, then such updated forecast shall be used
				  in place of the earlier obtained forecast.
(3) Nothing in this Section shall prohibit a
				  utility from establishing a higher temperature threshold for residential
				  heating purposes below which it will not discontinue utility service or from
				  establishing a lower temperature threshold for residential cooling purposes
				  above which it will not discontinue utility service.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:45-11-17 - Manner of disconnection of service

Current through Vol. 41, No. 20, July 1, 2024
When service is disconnected at the premises of the
					 consumer:
(1) Receipt of a
				  subsequently dishonored negotiable instrument in response to a notice of
				  disconnection shall not constitute payment of the consumer's account, and after
				  the consumer is notified of such, the utility shall allow one (1) business day
				  for the consumer to make payment at the utility company or its authorized
				  agent(s) in cash, cashier's check, money order, or a check from a social
				  service agency.
(2) The utility
				  employee shall leave a written statement at the premises that service has been
				  disconnected, the reason for the disconnection, and the telephone number and/or
				  address where the consumer may arrange to have the service reconnected.
Amended at 12 Ok Reg
					 2129, eff 7-1-95; Amended at 19 Ok Reg 1977, eff 7-1-02; Amended at 22 Ok Reg
					 1808, eff 7-1-05
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:45-11-18 - Exceptions to Section regarding discontinuance of service

Current through Vol. 41, No. 20, July 1, 2024
Notwithstanding any other Section regarding disconnection
					 of service, a utility may at any time disconnect service without notice and
					 without delaying disconnection of service as prescribed in other Sections of
					 this Part, if:
(1) It reasonably
				  believes that such action is necessary to correct a condition that poses a
				  health or safety hazard to the consumer, the general public, or the equipment
				  of the utility. Prior to or immediately upon disconnection of service, the
				  utility shall make a good faith effort to notify the consumer of the reason for
				  disconnection either by telephone, electronic notification to customers who
				  make an affirmative election to receive electronic notification of such
				  information, by personal contact, or notice left at the premises.
(2) For the purpose of essential repair,
				  maintenance, or testing of utility equipment, the utility shall make such
				  efforts as are reasonable under the circumstances to minimize the adverse
				  effects of disconnection of service and to inform affected consumers prior to
				  disconnection of service.
(3) The
				  utility may disconnect for unauthorized use of gas accomplished through
				  bypassing of the utility's measuring equipment or tampering with pipes, meters,
				  or any other utility equipment or obtaining service without a contract. Prior
				  to or immediately upon disconnection of service, the utility shall make a good
				  faith effort to notify the consumer of the reason for disconnection either by
				  telephone, electronic notification to customers who make an affirmative
				  election to receive electronic notification of such information, personal
				  contact, or notice left at the premises. If service is disconnected under this
				  paragraph, the utility may require the consumer to pay the following applicable
				  charges before service is restored:
(A) The
				  applicable charges for reconnecting service prescribed in the utility's
				  approved tariffs.
(B) The amount
				  due for unmetered or unpaid usage, when such usage can be determined exactly.
				  If the exact usage cannot be determined, the utility may compute the charge for
				  the estimated usage based on historical usage from the date the consumer became
				  an occupant or user or began unauthorized use.
(C) The cost associated with the
				  disconnection, testing, repair, or replacement of any damaged
				  equipment.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:45-11-19 - Reconnection of service

Current through Vol. 41, No. 20, July 1, 2024
(a) The
				  utility shall give priority to reconnection of service when disconnection was
				  the fault of the utility.
(b) When
				  disconnection of service was the fault of the consumer, the utility shall
				  reconnect service in the normal course of its reconnection workload, as soon as
				  possible, but no later than two (2) business days, not to exceed three (3)
				  calendar days after the consumer eliminates the reason for disconnection and
				  requests reconnection, except as provided for in subsection c of this Section.
				  If the reason for disconnection is unauthorized use of gas accomplished through
				  bypassing the utility's measuring equipment or tampering with the pipes,
				  meters, or other utility equipment, the utility may, prior to reconnecting
				  service, require a reasonable payment for estimated service rendered or may
				  refuse to reconnect service until ordered by the Commission. A utility may
				  require payment of a reconnection charge when disconnection of service was the
				  fault of the consumer, if such a charge is provided in the utility's tariffs.
(c) During the time period of
				  November 15 through April 15, the utility shall reconnect service in the normal
				  course of reconnection workload, as soon as possible, but no later than
				  forty-eight hours; however, if disconnection for nonpayment of service has
				  occurred immediately preceding periods of severe weather pursuant to OAC
				  165:45-11-14(c),
				  the utility shall reconnect service as soon as possible but no later than
				  twenty-four (24) hours, while the consumer or the consumer's representative is
				  present, subject to an intervening Act of God, upon receipt of one of the
				  following:
(1) Payment of the past due bill
				  for which service was disconnected; or
(2) Submission of a Life-threatening
				  Certificate from the consumer as described in OAC
				  165:45-11-14.
(3) Guarantee by a federal, state, or local
				  social service agency that payment will be made directly to the utility.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:45-11-20 - Mediation

Current through Vol. 41, No. 20, July 1, 2024
(a) Whenever there
				  is a dispute between the utility and the consumer as to any of the following,
				  the matter may be brought by either party to the Commission's CSD:
(1) The existence of or seriousness of a
				  life-threatening situation.
(2) The
				  existence of elderly or handicapped status.
(3) The question of financial assistance or
				  guarantee of payment by a federal, state or local social service
				  agency.
(4) The provisions of a
				  deferred payment agreement.
(5) The
				  terms and conditions of payment of any part of a bill as rendered.
(6) The proper interpretation of this
				  Section.
(7) Other issues addressed
				  in this Chapter.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:45-11-21 - Commission review

Current through Vol. 41, No. 20, July 1, 2024
The utility's disconnect notice, service violation
					 disconnection notice, life-threatening certificate, and any notice or form used
					 by the utility to comply with the requirements of this Part shall be submitted
					 to the Commission for approval. Upon approval, the forms or notice shall become
					 a part of the utility's approved tariff.
Amended at 12 Ok Reg
					 2129, eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 5 - CHARACTER OF SERVICE › Section 165:45-11-30 - Service to irrigation consumers

Current through Vol. 41, No. 20, July 1, 2024
(a) Irrigation consumers are to be served
				  pursuant to tariffs on file for irrigation consumers.
(b) Irrigation consumers being served under
				  special contracts, which are on file with this Commission, shall continue to be
				  served under such contracts.
(c)
				  The utility may adopt a policy for extensions to be made for the purpose of
				  serving irrigation wells and for deposits for payment of all or part of the
				  cost thereof by the consumer, which policy shall be prescribed in its approved
				  tariffs.
Amended at 13 Ok Reg
					 3259, eff 7-25-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 5 - CHARACTER OF SERVICE › Section 165:45-11-31 - Temporary service

Current through Vol. 41, No. 20, July 1, 2024
(a) A
				  consumer requiring temporary service shall pay the regular rates applicable to
				  the class or classes of service rendered for all energy used. In addition, the
				  consumer shall pay the installation and removal cost, less salvage value, of
				  facilities installed by the utility to furnish temporary service to the
				  consumer. The utility may require a deposit of such cost in advance.
(b) "Temporary service" is defined as service
				  for purposes which, by their very nature, indicate short duration, and shall
				  not exceed ninety (90) calendar days without notification and justification
				  being provided to CSD prior to the expiration of the ninety (90) calendar day
				  period.
Amended at 13 Ok Reg
					 3259, eff 7-25-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 5 - CHARACTER OF SERVICE › Section 165:45-11-32 - Service to mobile homes and mobile home parks

Current through Vol. 41, No. 20, July 1, 2024
(a) No utility shall be required to furnish
				  gas service to a mobile home park until the utility has been furnished, at no
				  cost to the utility, the necessary easements. Such easements may terminate when
				  the property ceases to be used as a mobile home park if the utility no longer
				  needs the easement to maintain service to other consumers adjacent to or beyond
				  the park.
(b) A mobile home shall
				  be served by an individual meter under the same terms as a single residence.
				  Service to mobile home parks existing on or before the effective date of this
				  Chapter may continue to be provided with a single or multiple meter.
Amended at 13 Ok Reg
					 3259, eff 7-25-96
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 5 - CHARACTER OF SERVICE › Section 165:45-11-33 - Service from other than distribution system

Current through Vol. 41, No. 20, July 1, 2024
(a) When a consumer desires natural gas
				  service from a production, gathering or transmission line which is not a part
				  of the distribution system, the utility may, at its sole discretion, make a tap
				  on the line and furnish the consumer with natural gas service under the
				  applicable rate schedule approved by the Commission for the type of service
				  rendered or, if there is no such rate schedule, pursuant to a Special Contract
				  approved by the Commission. When necessary for operational efficiencies or
				  safety reasons, the utility may discontinue or abandon service to the
				  nondistribution system consumer or remove, abandon or relocate the pipeline
				  from which the nondistribution system consumer is furnished natural gas
				  service, upon thirty (30) calendar days written notice to the consumer at the
				  consumer's last known address. If the pipeline is owned and operated by a
				  company that also has a gas distribution system, the pipeline will be
				  considered part of the distribution system if, for a period of three (3) years,
				  the volume of gas sold off the pipeline is equal to or more than fifty percent
				  (50%) of the gas transported by the pipeline. The utility may seek a waiver of
				  an impending recharacterization before or after the three (3) year period if
				  the pipeline leakage is minimal and the utility desires to continue to provide
				  natural gas service from the pipeline.
(b) If a consumer requests service from a
				  transmission line that is not owned by the utility and the company owning the
				  line assesses a fee for making the tap, the consumer requesting the tap will be
				  responsible for paying the fee.
(c)
				  Unless otherwise ordered by the Commission, after notice and hearing, a utility
				  shall not provide service from a production, gathering or transmission line
				  unless the gas in the line is of a suitable quality and free of liquid
				  hydrocarbons. When it has come to the attention of the utility that a temporary
				  gas quality problem exists in a line, the utility shall be allowed a reasonable
				  time in which to correct the problem. This subsection shall not apply to
				  existing consumers receiving service.
(d) Under this Section, a private line served
				  from other than a distribution system will not be considered to be a
				  distribution system, and private line customers on these systems will be
				  considered as a single service under the master meter agreement for purposes of
				  abandonment.
Amended at 13 Ok Reg
					 3259, eff 7-25-96