New Mexico Administrative Code › Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES › Chapter 11 - TELECOMMUNICATIONS › Part 24 - QUALITY OF SERVICE STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS › Section 17.11.24.8 - REPORTING REQUIREMENTS FOR LILECs

Current through Register Vol. 35, No. 13, July 16, 2024
Unless otherwise specified, a LILEC shall provide data both
				  by wire center listed alphabetically by name, and on a statewide average basis.
				  A LILEC shall submit all reports to the commission in printed and electronic
				  spreadsheet format. A LILEC shall file separate reports for non-designed and
				  designed services for the categories specified in subsections A through F. A
				  LILEC shall file reports on an annual basis, but shall compile data on a
				  monthly basis. Reports shall be filed with the commission within 30 days of the
				  period covered by the report.
A.
Trouble reports.
A LILEC shall maintain an accurate and complete
				record of all trouble reports, categorized as out-of-service trouble reports or
				all other trouble reports, and shall note the wire center associated with each
				trouble report. Trouble reports received after 4:00 p.m., Monday through Friday
				shall be deemed received at 8:00 a.m. the following business day. Each LILEC
				shall report the number of trouble reports in each category received at each
				wire center and the number of access lines in service at each wire
				center.
B.
Trouble report
				rate.
A LILEC shall report the trouble report rate for out-of-service
				and all other trouble reports for each wire center (number of trouble reports
				per hundred access lines per wire center) and, where applicable, the reason a
				wire center exceeded the trouble report rate.
C.
Trouble reports cleared.
A
				LILEC shall report the percentage of out-of-service and all other trouble
				reports cleared by each wire center within 24 hours.
D.
Repeat trouble report rate.
A
				LILEC shall report the repeat trouble report rate for out-of-service and all
				other trouble reports for each wire center (number of repeat trouble reports
				per hundred access lines per wire center) and, where applicable, the reason a
				wire center exceeded the applicable repeat trouble report rate.
E.
Installation of primary local
				exchange lines within established time frames.
A LILEC shall calculate
				and report by wire center the percentage of orders for primary local exchange
				lines installed within the time frames established in
				17.11.24.12 NMAC,
				excluding installations not completed due to circumstances beyond the
				reasonable control of the LILEC or for which a waiver or variance has been
				granted.
F.
Average repair
				interval.
A LILEC shall report, by wire center, the average interval for
				repairing service.
G.
Held
				orders.
(1)
Non-designed
				services
. A LILEC shall report, by wire center and on a statewide
				average basis, the number of held orders for non-designed services in each of
				the following categories, and shall, upon request of the commission, provide an
				explanation for the level of held orders in any particular category. For
				primary local exchange lines, a LILEC shall also report the number of held
				orders as a percentage of the total switched access lines in service each
				month:
(a) total;
(b) business customers;
(c) residence customers;
(d) primary local exchange lines;
(e) additional lines;
(f) orders for which waiver petitions are
				pending or have been granted; and
(g) orders cancelled by the customer.