reglab/statecodes huggingface dataset:
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 3 - Certificates, Reports and Records › Section 165:56-3-2 - Notice requirements when filing for Certificate of Convenience and Necessity

Current through Vol. 41, No. 20, July 1, 2024
Applicants seeking a CCN shall meet all notice requirements
				  set forth in this Section.
(1)
				Requirements for filing an Application of a CCN. An application of a CCN shall
				be delivered by mail, electronic mail or by personal service to the following
				people and/or entities:
(A) The Oklahoma
				Attorney General;
(B) The
				Commission's Director of the Public Utility Division;
(i) The Application delivered to the Director
				of the Public Utility Division shall be file-stamped by the Commission's Court
				Clerk and shall be delivered to the Director of the Public Utility Division in
				electronic copy form only.
(ii) The
				Director of the Public Utility Division shall update and post a report that
				includes reference to the Application of CCN on the Commission's website,
				within five (5) business days of receipt.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 3 - Certificates, Reports and Records › Section 165:56-3-3 - Company contact names

Current through Vol. 41, No. 20, July 1, 2024
Each reseller shall notify, in writing, the Director of the
				  Public Utility Division and the Director of the Consumer Services Division
				  within thirty (30) days of a change in the company-designated contacts for
				  Public Utility Division and Consumer Services Division issues.
(1) The update shall include the name(s),
				address(es) and/or telephone number(s) of the designated
				individual(s).
(2) The contact
				name(s) provided pursuant to this subsection shall be the individual(s)
				primarily responsible for:
(A) Providing
				customer service;
(B) Repair and
				maintenance;
(C) Answering
				complaints;
(D) Authorizing and/or
				furnishing refunds to customers; and,
(E) Tariff issues.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-1 - Tariffs and/or Terms of Service required

Current through Vol. 41, No. 20, July 1, 2024
(a) All
				resellers must file a tariff describing the services offered, the terms and
				conditions under which each of the services are provided and all effective
				rates and charges. Except as provided in this Subchapter, only those services
				contained in the reseller's tariff filed and approved by the Commission or
				Terms of Service may be provided to customers and only those rates and charges
				contained in the reseller's tariff on file with the Commission or Terms of
				Service may be charged to customers. The filed tariffs or Terms of Service are
				binding on the reseller and no deviation of any kind from the filed tariff or
				Terms of Service is permitted. Notwithstanding the foregoing and OAC
				165:56-3-1(c)(8),
				a reseller, shall not be required to file a written tariff with the
				Commission.
(b) A reseller which
				has a written tariff on file with the Commission may withdraw the tariff if the
				reseller:
(1) provides written notice to the
				Director of the Public Utility Division and the Oklahoma Attorney General, that
				it is withdrawing the tariff,
(2)
				posts the Terms of Service, and
(3)
				provides the Commission with the web page information where the language is
				posted.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-2 - Information to be included in tariffs

Current through Vol. 41, No. 20, July 1, 2024
The tariff shall include the following information:
(1) Table of contents.
(2) Symbols for changes in tariff.
(3) Applicability of the tariff.
(4) Accessibility and availability of tariff.
				Each reseller shall, upon request by an end-user, provide a copy of any
				relevant portion of this Chapter, and/or the applicable portion of the
				requested tariff(s) to such customer, at a reasonable charge.
(5) Detailed billing and collection
				information.
(6) Detailed credit
				requirements and deposit information.
(7) Detailed information regarding
				disconnection by reseller of customer/past due accounts.
(8) Detailed information regarding handling
				of complaints and disputed charges.
(9) All services provided by the reseller and
				a detailed explanation of each.
(10) A schedule of all rates and charges
				applicable to services provided in Oklahoma.
(11) Title sheet.
Added at 12 Ok Reg 2147,
				  eff 7-1-95; Amended at 14 Ok Reg 2855, eff 7-15-97; Amended at 20 Ok Reg 2316,
				  eff 7-15-03
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-3 - Requirements as to size, form, and identification of tariffs

Current through Vol. 41, No. 20, July 1, 2024
(a) All tariffs
				shall be in loose leaf form of a size eight and one-half inches by eleven
				inches (8-1/2" × 11") and shall be plainly printed or reproduced on only
				one side of paper of good quality. The tariff shall be in the format presented
				in Appendix B to this Chapter. The front page of the tariff shall contain the
				name of the reseller, including all trade names under which the reseller is
				providing telecommunications service in the State of Oklahoma, and the location
				of its principal office.
(b) Tariff
				sheets are to be numbered consecutively per schedule. Each sheet shall show the
				Cause Number, wherein the tariff was approved by the Commission, and, where
				applicable, the Order Number for such approval. Each sheet shall show an
				effective date, an issue date, a revision number, section number or title,
				sheet number, name of the reseller, along with all trade names used by the
				reseller in the State of Oklahoma, and the name of the tariff in a consistent
				manner. Sheets issued under new numbers are to be designated as original
				sheets. Sheets being revised should show the number of the revision, and the
				sheet numbers shall be the same.
Added at 12 Ok Reg 2147,
				  eff 7-1-95; Amended at 14 Ok Reg 2855, eff 7-15-97; Amended at 15 Ok Reg 3075,
				  eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-4 - Symbols for changes

Current through Vol. 41, No. 20, July 1, 2024
(a) Each
				reseller shall include in their tariff, notations indicating each change made
				with the proposed application revision. Notations (referred to as tariff
				symbols) to be used are:
(1)
(AT) means addition to text.
(2)(C) means correction.
(3)(CP) means change in practice.
(4)(CR) means change in rate.
(5)(CT) means change in text.
(6)(DR) means discontinued rate.
(7)(FC) means change in format lettering or
				numbering.
(8)(MT) means moved
				text.
(9)(NR) means new rate.
(10)(RT) means removal of text.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-5 - Revisions to tariffs

Current through Vol. 41, No. 20, July 1, 2024
(a)
				Resold interexchange services are determined to be competitive.
(b) New or revised tariffs describing resold
				interexchange services shall have an effective date on or after the day
				following the day the submission is delivered to the Director of the Public
				Utility Division, subject to the following conditions:
(1) The submission delivered to the Public
				Utility Division shall include a cover letter, a mark-up copy of the new or
				revised tariff pages in legislative format, and a final copy of the new or
				revised tariff pages.
(2) The
				effective date of the new or revised tariff submitted to the Commission shall
				be stated on the face of the new or revised tariff pages.
(3) A new or revised tariff submitted to the
				Commission shall comply with the notice requirements of OAC
				165:56-5-12. A
				copy of the notice shall accompany the submission and shall include the date
				sent to customers.
(4) The
				Commission may permit electronic submission of new or revised tariffs when
				technically feasible.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-5.1 - Confidential information related to tariffs

Current through Vol. 41, No. 20, July 1, 2024
(a) With the exception of information and
				data related to the dollar and percentage impacts of the proposed change(s) on
				end-user rates and the rationale for the proposed tariffs, any additional
				financial or cost data, or data which is identifiable to a specific customer,
				that is requested by the Public Utility Division Staff shall be deemed
				confidential records or trade secrets of the reseller under the Oklahoma Open
				Records Act as provided for by 51 O.S. §
									24A.22
				and shall be kept confidential by the Commission, unless successfully
				challenged.
(b) All confidential
				information and data submitted to the Public Utility Division Staff under
				subsection (a) of this Section shall be conspicuously labeled "Confidential
				information and data submitted pursuant to OAC 165:56-5-5.1 ".
(c) For each tariff filing submitted by a
				reseller in accordance with OAC
				165:56-5-5,
				the same confidential information and data provided to the Public Utility
				Division Staff shall also be provided to the Office of the Attorney General
				upon the signing of a Proprietary Agreement by the Attorney General or its
				representative.
(d) All
				confidential information and data provided to the Office of the Attorney
				General of the State of Oklahoma under subsection (c) of this Section shall be
				conspicuously labeled "Confidential information and data submitted pursuant to
				OAC 165:56-5-5.1."
Added at 15 Ok Reg 3075,
				  eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-5.2 - Competitive services [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 16 Ok Reg 2290,
				  eff 7-1-99; Amended at 19 Ok Reg 2000, eff 7-1-02; Revoked at 21 Ok Reg 2123,
				  eff 7-1-04
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-5.3 - Name changes and/or trade name additions

Current through Vol. 41, No. 20, July 1, 2024
Tariff revisions to reflect a change to the name and/or
				  change, deletion or addition of a trade name under which the reseller will be
				  doing business in the State of Oklahoma shall become effective, without
				  Commission order, the date of filing such tariffs, provided the filing contains
				  the attestation required by paragraph (5) of this Section. The request for name
				  change or request for change, addition, or deletion of a trade name shall be
				  accompanied by the following, as applicable:
(1) An amended Certificate of Incorporation
				effecting a change of name pursuant to 18 O.S. §
									1076,
				1077
				or
				1031;
(2) A Trade Name Report filed with the
				Secretary of State as provided in 18 O.S. §
									1140;
(3) A Withdrawal of Trade Name Report filed
				with the Secretary of State as provided in 18 O.S. §
									1140.1;
(4) A Transfer of Trade Name Report filed
				with the Secretary of State as provided in 18 O.S. §
									1140.2;
				and,
(5) An attestation that the
				tariffs are identical to the existing tariffs of the reseller except for the
				name change or change, addition or deletion of a trade name.
Added at 16 Ok Reg 2290,
				  eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-6 - Suspension

Current through Vol. 41, No. 20, July 1, 2024
(a) Any tariff
				filed with the Commission pursuant to OAC
				165:56-5-5
				may be suspended by Commission order, with or without notice or hearing, upon
				recommendation by the Commission Staff. The Commission may also order
				suspension of proposed revisions on motion by an aggrieved party, after notice
				and hearing.
(b) To lift the
				suspension of any filing made by a reseller pursuant to this Chapter, whether
				the application has been subsequently amended after the suspension or not:
(1) The applicant shall file a motion
				pursuant to OAC
				165:5-9-2(b),
				which requests that the suspension be lifted, giving notice to the Attorney
				General of the State of Oklahoma and to all parties of record; or,
(2) The application may be set for hearing on
				the merits at a time to be agreed upon by the Public Utility Division and the
				applicant.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-7 - Objections

Current through Vol. 41, No. 20, July 1, 2024
Any entity wishing to object to the proposed tariff change,
				  new service offering or revision filed pursuant to this Chapter may file
				  objections with the Commission's Court Clerk's office within fifteen (15) days
				  after the proposed tariff is filed. Any such objection shall comply with the
				  requirements of the Commission's Rules of Practice and this Chapter, and must
				  contain a specific description of the basis for the objection and all
				  information necessary to allow evaluation of the objection. The objecting
				  entity shall promptly serve its objection on the reseller which filed the
				  proposed tariff changes or new service offering, the Director of the Public
				  Utility Division and the State Attorney General.
Added at 12 Ok Reg 2147,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-8 - Conflict with filed tariffs

Current through Vol. 41, No. 20, July 1, 2024
All tariffs heretofore filed by a reseller and approved by
				  the Commission are not revoked, altered or amended by this Chapter, except to
				  the extent they are in direct conflict with any provision of this Chapter, in
				  which event such tariffs are superseded by this Chapter to the extent of
				  conflict only.
Added at 12 Ok Reg 2147,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-9 - Promotional offerings

Current through Vol. 41, No. 20, July 1, 2024
(a)
				Resellers may offer Promotional rates and/or terms and conditions of services
				for any purpose. Promotional offerings are not intended to replace any
				obligation of a reseller to submit tariffs or to post the Terms of
				Service.
(b) Resellers must
				maintain a log of all current promotional offerings and shall provide the log
				to the Commission upon request.
Added at 12 Ok Reg 2147,
				  eff 7-1-95; Amended at 14 Ok Reg 2855, eff 7-15-97; Amended at 16 Ok Reg 2290,
				  eff 7-1-99; Amended at 19 Ok Reg 2000, eff 7-1-02; Amended at 26 Ok Reg 1137,
				  eff 7-1-09
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-12 - Type of notices

Current through Vol. 41, No. 20, July 1, 2024
End-user notice of rate increase. Prior to or concurrent with
				  the effective date of any increased rate to a residential customer, for a
				  service determined to be competitive, each reseller, shall provide notice to
				  the affected end-users of the rate increase. The notice shall be provided by
				  any of the following:
(1) Prominent
				display on the end-user's bill;
(2)
				Direct mailing;
(3) Prominent
				display on an insert in the end-user's bill; or,
(4) Any other method approved by the Director
				of the Public Utility Division.
Added at 16 Ok Reg 2290,
				  eff 7-1-99; Amended at 17 Ok Reg 20, eff 9-27-99 (emergency); Amended at 17 Ok
				  Reg 2333, eff 7-1-00
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 5 - Tariffs › Section 165:56-5-13 - Flow through of net reductions in access charges

Current through Vol. 41, No. 20, July 1, 2024
(a) All net reductions to billings to
				resellers directly resulting from flow through of access charge rate reductions
				received by IXCs, which are ordered by State statute and/or the Commission,
				shall be flowed through to customers by resellers in a manner approved by the
				Commission.
(b) The
				application/notice to flow through net reductions in billings from IXCs to
				resellers, directly resulting from flow through of access charge rate
				reductions by IXCs pursuant to OAC
				165:55-5-12.1,
				shall be filed thirty (30) days after the effective date of the IXC's tariff.
				Such reduction shall be effective the same date as the IXCs tariffs reflecting
				the reduction was effective. Upon request, the Director of the Public Utility
				Division may extend the filing period an additional thirty (30) days.
Added at 16 Ok Reg 2290,
				  eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 7 - Record Requirements › Section 165:56-7-1 - Who shall file

Current through Vol. 41, No. 20, July 1, 2024
The record keeping, reporting, and filing requirements listed
				  in this Chapter shall apply to all resellers operating in the State of
				  Oklahoma.
Added at 12 Ok Reg 2147,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 7 - Record Requirements › Section 165:56-7-2 - Location of records

Current through Vol. 41, No. 20, July 1, 2024
All records required by this Chapter shall be kept at a
				  location which has been identified to the Commission's Director of the Public
				  Utility Division. The records required by this Chapter shall be made available
				  to the Commission or its authorized representative at any reasonable time upon
				  request.
Added at 12 Ok Reg 2147,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 7 - Record Requirements › Section 165:56-7-3 - Retention of records

Current through Vol. 41, No. 20, July 1, 2024
All records required by this Chapter shall be preserved for
				  two (2) years.
Added at 12 Ok Reg 2147,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 7 - Record Requirements › Section 165:56-7-4 - Records to be provided to the Commission

Current through Vol. 41, No. 20, July 1, 2024
(a)
Annual report.
Not later
				than April 1 of the year following the reporting year, each reseller shall
				provide to the Director of the Public Utility Division an annual report, in the
				format developed by the Director of the Public Utility Division and approved by
				the Commission after notice and hearing. The Oklahoma annual report will
				contain only Oklahoma operations.
(b)
Other information.
Each
				reseller shall promptly furnish such other information as the Commission Staff
				may request, unless otherwise ordered by the Commission.
(c)
Contact names.
Each reseller
				shall notify, in writing, the Director of the Public Utility Division and the
				Director of the Consumer Services Division within thirty (30) days of a change
				in the company-designated contacts for Public Utility Division and Consumer
				Services Division issues. If the below information is unavailable, the reseller
				may seek a waiver from the PUD Director by making a request in writing.
(1) The update shall include the name(s),
				address(es) and/or telephone number(s) of the designated individual(s).
(2) The contact name(s) provided
				pursuant to this subsection shall be the individual(s) primarily responsible
				for:
(A) Providing customer service;
(B) Repair and maintenance;
(C) Answering complaints;
(D) Authorizing and/or furnishing
				refunds to customers;
(E) Tariff
				issues;
(F) Billing inquiries;
(G) Regulatory matters;
(H) Oklahoma Universal Service Fund (and
				Monthly Payout, Fee Assessment, Requests for Funding, if different);
(I) PUD Fee Assessment (and Fee Assessment
				Payments, if different);
(J)
				Primary emergency;
(K) Afterhours
				emergency;
(L) Annual reporting;
(M) Attorney for regulatory
				matters; and
(N) Community
				Liaison.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 7 - Record Requirements › Section 165:56-7-5 - Record of customer complaints

Current through Vol. 41, No. 20, July 1, 2024
(a) Each reseller shall maintain a record of
				customer complaints that compiles complaints that have been received by the
				company and includes, at a minimum:
(1) The
				customer name;
(2) The account
				number;
(3) The applicable
				complaint code;
(4) The date the
				complaint was filed; and,
(5) The
				resolution of the complaint, to include the amount of refund, if any,
				given.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 7 - Record Requirements › Section 165:56-7-6 - Report attestation

Current through Vol. 41, No. 20, July 1, 2024
All reports required by this Chapter to be submitted to the
				  Commission shall be attested to by an officer or manager of the reseller under
				  whose direction the report is prepared, or if under trust or receivership, by
				  the receiver or a duly authorized person, or if not incorporated, by the
				  proprietor, manager, superintendent, or other official in charge of the
				  reseller's operation.
Added at 12 Ok Reg 2147,
				  eff 7-1-95
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 9 - Suspension and Disconnection › Section 165:56-9-1 - Billing disputes [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 12 Ok Reg 2147,
				  eff 7-1-95; Amended at 14 Ok Reg 2855, eff 7-15-97; Revoked at 15 Ok Reg 3075,
				  eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 9 - Suspension and Disconnection › Section 165:56-9-2 - Deposits and interest [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 12 Ok Reg 2147,
				  eff 7-1-95; Revoked at 15 Ok Reg 3075, eff
				  7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 9 - Suspension and Disconnection › Section 165:56-9-3 - Denial or termination of service after notice [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 12 Ok Reg 2147,
				  eff 7-1-95; Amended at 14 Ok Reg 2855, eff 7-15-97; Revoked at 15 Ok Reg 3075,
				  eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 9 - Suspension and Disconnection › Section 165:56-9-4 - Notice of Disconnection and Notice of Suspension

Current through Vol. 41, No. 20, July 1, 2024
(a) When service to an end-user is to be
				disconnected for nonpayment of a bill for telephone service after service has
				been suspended or failure to make a security deposit after a reasonable time,
				the Reseller shall give at least ten (10) days notice of the Reseller's intent
				to discontinue service. Said notice shall be given by the Reseller as follows:
(1) mailed or delivered to the end-user's
				billing address;
(2) electronically
				via the internet to the email address provided by the end-user; or
(3) telephonically to the end-user's assigned
				telephone number or other number provided by the end-user;
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 9 - Suspension and Disconnection › Section 165:56-9-4.1 - Suspension or disconnection for reasons other than nonpayment

Current through Vol. 41, No. 20, July 1, 2024
(a) Unless
				otherwise provided in this Chapter, service to an end-user may be suspended or
				disconnected only upon order of the Commission after notice and hearing. Prior
				to the merit hearing, the Commission may order suspension or disconnection of
				service for good cause with or without notice to the end-user.
(b) End-users that communicate with the
				Reseller's employee(s) in any manner that is reasonably expected to frighten,
				abuse, torment, or harass such employee(s) or engage in actions reasonably
				construed as threat(s) against the Reseller's physical assets are subject to
				immediate disconnection, without notice. A Reseller that disconnects an
				end-user's service under this section will:
(1) provide written or verbal notice to the
				Consumer Services Division of the disconnect action prior to the actual
				disconnect;
(2) within three (3)
				business days of the actual disconnect, provide a written description of the
				circumstances leading to the disconnect action; and
(3) give the customer written notice, which
				will include an address and telephone number, for the Consumer Services
				Division.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 9 - Suspension and Disconnection › Section 165:56-9-4.2 - Notice of Disconnection or Notice of Suspension requirements

Current through Vol. 41, No. 20, July 1, 2024
(a) A notice of
				disconnection or notice of suspension shall contain the following information:
(1) The words "NOTICE OF DISCONNECTION" or
				"NOTICE OF SUSPENSION" or words with the same meaning, in print type larger
				than the print type of the notice text.
(2) Name, address, and telephone number of
				customer.
(3) Statement of reason
				for the proposed disconnection or suspension of service.
(4) The date on or after which service will
				be disconnected or suspended unless appropriate action is taken.
(5) The telephone number of the Reseller
				where the customer may make an inquiry.
(6) Charges and procedures for reconnection
				or approved charges and procedures to avoid suspension.
(7) The address and telephone number of the
				Commission's Consumer Services Division in print size which is smaller than the
				print size used for the Reseller's telephone number.
(8) A statement that the end-user must
				contact the Reseller regarding the disconnection or suspension, prior to
				contacting the Commission's Consumer Services Division.
(9) Notice of suspension of service relating
				to past-due amounts shall inform the end-user that the total amount due may
				include charges for non-deniable and/or not regulated services which would not
				cause interruption of local service. The notice must indicate a toll-free
				telephone number of a service center where questions can be referred and
				payment arrangements made.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 9 - Suspension and Disconnection › Section 165:56-9-5 - Notification when reseller withdraws from business [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 12 Ok Reg 2147,
				  eff 7-1-95; Revoked at 15 Ok Reg 3075, eff
				  7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 9 - Suspension and Disconnection › Section 165:56-9-6 - Notification of merger or acquisition [REVOKED]

Current through Vol. 41, No. 20, July 1, 2024
Added at 12 Ok Reg 2147,
				  eff 7-1-95; Revoked at 15 Ok Reg 3075, eff
				  7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 10 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:56-10-1 - Billing period

Current through Vol. 41, No. 20, July 1, 2024
Bills to end-users shall be issued monthly, unless the
					 reseller's approved terms and conditions of service prescribe a different
					 interval. Bills may be issued on a billing cycle. All end-users shall receive
					 their bills via the United States mail, unless the end-user agrees with the
					 reseller to receive a bill through different means, such as electronically via
					 the Internet. Whatever the method of delivery, bills shall comply with
					 165:56-10-2.
Added at 15 Ok Reg
					 3075, eff 7-15-98; Amended at 18 Ok Reg 2437, eff
					 7-1-01
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 10 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:56-10-1.1 - Request for payments other than normal billings

Current through Vol. 41, No. 20, July 1, 2024
The reseller shall issue a bill for any additional charges
					 other than those charges normally billed on the regular billing cycle. The
					 reseller shall not issue a notice of disconnection prior to five days after the
					 mailing of a bill for additional charges. Additional billings could include but
					 are not limited to:
(1) New or
				  additional deposits.
(2) High toll
				  charges.
(3) Other advance
				  payments.
Added at 16 Ok Reg
					 2290, eff 7-1-99
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 10 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:56-10-2 - Content of bills

Current through Vol. 41, No. 20, July 1, 2024
(a)
Bill
				  organization.
Telephone bills shall be clearly organized, and must
				  comply with the following requirements:
(1)
				  The name of the service provider associated with each charge must be clearly
				  and conspicuously identified on the telephone bill.
(2) Where charges for two or more service
				  providers appear on the same telephone bill, the charges must be separated by
				  service provider.
(3) The telephone
				  bill must clearly and conspicuously identify any change in the service
				  provider, including identification of charges from any new service
				  provider.
(4) The telephone bill
				  shall clearly and conspicuously label all fees, surcharges, taxes, and usage
				  rates, associated with the customer's use of the provider's service, including
				  but not limited to, calling plans, universal service fees, access fees, and
				  other separated charges.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 10 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:56-10-3 - Bills rendered by a billing agent

Current through Vol. 41, No. 20, July 1, 2024
(a) A reseller shall not act as a billing
				  agent for an OSP, IXC, telecommunications service provider or another reseller,
				  unless the reseller fully discloses on the bill the toll-free number of the
				  certificated entity for whom the bill is being rendered or, if the billing
				  agent has been given authority to make adjustments to the customer's bill, its
				  toll-free number.
(b) A reseller
				  shall not utilize the services of a billing agent unless the reseller requires
				  that the billing agent follow the procedures set forth in OAC
				  165:56-10-1
				  through OAC
				  165:56-10-7
				  and OAC
				  165:56-10-11.
Added at 15 Ok Reg
					 3075, eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 10 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:56-10-4 - Due date and penalty

Current through Vol. 41, No. 20, July 1, 2024
Unless otherwise authorized by the Commission, bills shall
					 be payable immediately upon receipt and past due twelve (12) days after the
					 date of the reseller mailing, or after any deferred payment date previously
					 established either by oral or written agreement between an end-user and the
					 reseller. The date after which the bill is past due shall be stated on the
					 bill. If the bill is not paid when past due, the reseller may apply late
					 payment charges on any unpaid balance for regulated telecommunications services
					 as provided in its filed, approved tariffs. Payment shall not be considered
					 late if it is received by the due date at an authorized
					 office.
Added at 15 Ok Reg
					 3075, eff 7-15-98; Amended at 18 Ok Reg 2437, eff
					 7-1-01
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 10 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:56-10-5 - RESERVED

Current through Vol. 41, No. 20, July 1, 2024
Reserved at 15 Ok Reg
					 3075, eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 10 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:56-10-6 - Billing disputes

Current through Vol. 41, No. 20, July 1, 2024
(a) In
				  the event of a dispute between a customer and a reseller regarding charges
				  billed by the reseller, the reseller shall investigate the particular case and
				  report the results thereof to the customer. During the period that the disputed
				  amount is under investigation, the reseller shall not pursue any collection
				  procedures or assess late fees with regard to the disputed amount. The customer
				  shall be required to pay the undisputed part of the bill, and if not paid, the
				  reseller may discontinue service.
(b) In the event the dispute is not resolved,
				  the reseller shall inform the customer that the customer may utilize the
				  complaint procedures of the Commission's Consumer Services Division. The
				  information to be provided to consumers shall be:
(1) The street address of the Consumer
				  Services Division, which is Oklahoma Corporation Commission, Consumer Services
				  Division, 2101 N. Lincoln Blvd. Suite 460, Oklahoma City, OK 73105.
(2) The mailing address of the Consumer
				  Services Division, which is P. O. Box 52000, Oklahoma City, OK
				  73152-2000.
(3) The telephone
				  numbers of the Consumer Services Division, which are (405) 521-2331 and (800)
				  522-8154.
(4) The hours of
				  operation of the Consumer Services Division, which are 8:00 a.m. to 4:30 p.m.
				  Monday through Friday.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 10 - Customer Billing and Deposits › Part 1 - BILLING AND PAYMENT REQUIREMENTS › Section 165:56-10-7 - Refunds for service interruptions

Current through Vol. 41, No. 20, July 1, 2024
Whenever service to any customer is inoperative, other than
					 by reason of negligence, or willful act of the customer, or causes beyond the
					 control of the reseller, and the service remains inoperative for more than
					 twenty-four (24) consecutive hours after being reported by the customer or
					 having been found to be interrupted by the reseller, the reseller shall refund,
					 upon request of the customer, the prorated part of that month's monthly
					 charge(s) for the period of days during which the telephone service was not
					 provided. Credit shall be identified on the bill. The maximum credit during a
					 single billing period shall not exceed the amount of toll charges and monthly
					 recurring charges. The refund may be accomplished by a credit on the next bill.
					 The reseller shall have no other liability for service
					 interruptions.
Added at 15 Ok Reg
					 3075, eff 7-15-98
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 10 - Customer Billing and Deposits › Part 3 - DEPOSITS AND INTEREST › Section 165:56-10-11 - Deposits and interest

Current through Vol. 41, No. 20, July 1, 2024
(a) Each
				  reseller shall prepare and submit a plan containing criteria for deposits to
				  the Commission for approval. The plan shall include criteria for residential
				  and nonresidential consumers with residential being defined in each reseller's
				  tariffs.
(1) The residential plan shall
				  conform to all subsections of this Section.
(2) The nonresidential plan shall conform to
				  all subsections of this Section except for (b), (c), (d), and (k).
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 11 - Unlawful Practices › Part 1 - SLAMMING › Section 165:56-11-1 - Slamming

Current through Vol. 41, No. 20, July 1, 2024
Slamming is prohibited.
Added at 14 Ok Reg
					 2855, eff 7-15-97; Amended at 15 Ok Reg 3075, eff 7-15-98; Amended at 16 Ok Reg
					 2290, eff 7-1-99; Amended at 18 Ok Reg 2437, eff
					 7-1-01
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 11 - Unlawful Practices › Part 1 - SLAMMING › Section 165:56-11-1.1 - Verification of orders for telecommunications service

Current through Vol. 41, No. 20, July 1, 2024
(a) No telecommunications carrier shall
				  submit or execute a change on the behalf of an end-user in the end-user's
				  selection of a provider of telecommunications service except in accordance with
				  the procedures prescribed in Part 1 of this Subchapter.
(1)
Requirement for submission of
				  changes of provider.
No submitting carrier shall submit a change on the
				  behalf of an end-user in the end-user's selection of a provider of
				  telecommunications service prior to obtaining:
(A) Authorization from the end-user,
				  and
(B) Verification of that
				  authorization in accordance with the procedures prescribed in this Section. The
				  submitting carrier shall maintain and preserve records of verification of
				  end-user authorization for a minimum period of two years after obtaining such
				  verification.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 11 - Unlawful Practices › Part 1 - SLAMMING › Section 165:56-11-1.3 - Carrier liability for slamming

Current through Vol. 41, No. 20, July 1, 2024
(a)
Carrier liability for
				  charges.
Any submitting telecommunications carrier that fails to comply
				  with the procedures prescribed in Part 1 of this Subchapter shall be liable to
				  the end-user's properly authorized carrier in an amount equal to 150% of all
				  charges paid to the submitting telecommunications carrier by such end-user
				  after such violation, as well as for additional amounts as prescribed in
				  165:56-11-1.6.
				  The remedies provided in Part 1 of this Subchapter are in addition to any other
				  remedies available by law.
(b)
End-user liability for charges.
Any end-user whose selection of
				  telecommunications services provider is changed without authorization verified
				  in accordance with the procedures set in Part 1 of this Subchapter is liable
				  for charges as follows:
(1) If the end-user
				  has not already paid charges to the unauthorized carrier, the end-user is
				  absolved of liability for charges imposed by the unauthorized carrier for
				  service provided during the first 30 days after the unauthorized change. Upon
				  being informed by an end-user that an unauthorized change has occurred, the
				  authorized carrier, the unauthorized carrier, or the executing carrier shall
				  inform the end-user of this 30-day absolution period. Any charges imposed by
				  the unauthorized carrier on the end-user for service provided after this 30-day
				  period shall be paid by the end-user to the authorized carrier at the rates the
				  end-user was paying to the authorized carrier at the time of the unauthorized
				  change in accordance with the provisions of
				  165:56-11-1.5(e).
(2) If the end-user has already paid charges
				  to the unauthorized carrier, and the authorized carrier receives payment from
				  the unauthorized carrier as provided for in
				  165:56-11-1.2(a),
				  the authorized carrier shall refund or credit to the end-user any amounts
				  determined in accordance with the provisions of
				  165:56-11-1.5(c).
(3) If the end-user has been absolved of
				  liability as prescribed by this Section, the unauthorized carrier shall also be
				  liable to the end-user for any charge required to return the end-user to his or
				  her properly authorized carrier, if applicable.
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 11 - Unlawful Practices › Part 1 - SLAMMING › Section 165:56-11-1.4 - Procedures for resolution of unauthorized changes in preferred carrier

Current through Vol. 41, No. 20, July 1, 2024
(a)
Notification of alleged unauthorized carrier change.
Executing
				  carriers who are informed of an unauthorized carrier change by an end-user must
				  immediately notify both the authorized and allegedly unauthorized carrier of
				  the incident. This notification must include the identity of both
				  carriers.
(b)
Referral of
				  complaint.
Any carrier, executing, authorized, or allegedly
				  unauthorized, that is informed by an end-user or an executing carrier of an
				  unauthorized carrier change shall direct that end-user to the Commission for
				  resolution of the complaint.
(c)
Notification of receipt of complaint.
Upon receipt of an
				  unauthorized carrier change complaint, the Commission will notify the allegedly
				  unauthorized carrier of the complaint and order that the carrier remove all
				  unpaid charges for the first 30 days after the slam from the end-user's bill
				  pending a determination of whether an unauthorized change, as defined by
				  165:56-1-4, has
				  occurred, if it has not already done so.
(d)
Proof of verification.
Not
				  more than 30 days after notification of the complaint, or such lesser time as
				  is required by the Commission, the alleged unauthorized carrier shall provide
				  to the Commission a copy of any valid proof of verification of the carrier
				  change. This proof of verification must contain clear and convincing evidence
				  of a valid authorized carrier change, as that term is defined in 165:56-11-1.4
				  and
				  165:56-11-1.5.
				  The Commission will determine whether an unauthorized change, as defined by
				  165:56-1-4, has
				  occurred using such proof and any evidence supplied by the end-user. Failure by
				  the carrier to respond or provide proof of verification will be presumed to be
				  clear and convincing evidence of a violation.
Added at 18 Ok Reg
					 2437, eff 7-1-01
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 11 - Unlawful Practices › Part 1 - SLAMMING › Section 165:56-11-1.5 - Absolution procedures where the end-user has not paid charges

Current through Vol. 41, No. 20, July 1, 2024
(a)
Applicability.
This Section shall only apply after an end-user has
				  determined that an unauthorized change, as defined by
				  165:56-1-4, has
				  occurred and the end-user has not paid charges to the allegedly unauthorized
				  carrier for service provided for 30 days, or a portion thereof, after the
				  unauthorized change occurred.
(b)
Removal of charges for the first 30 days.
An allegedly
				  unauthorized carrier shall remove all charges incurred for service provided
				  during the first 30 days after the alleged unauthorized change occurred, as
				  defined by
				  165:56-1-4, from an
				  end-user's bill upon notification that such unauthorized change is alleged to
				  have occurred.
(c)
Challenging an end-user's allegation of unauthorized charges.
An
				  allegedly unauthorized carrier may challenge an end-user's allegation that an
				  unauthorized change, as defined by
				  165:56-1-4, occurred.
				  An allegedly unauthorized carrier choosing to challenge such allegation shall
				  immediately notify the complaining end-user that:
(1) The complaining end-user must file a
				  complaint with the Commission within 30 days of either:
(A) The date of removal of charges from the
				  complaining end-user's bill in accordance with (b) of this Section or
(B) The date the allegedly unauthorized
				  carrier notifies the complaining end-user of the requirements of this Section,
				  whichever is later; and
Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 56 - Resellers of Interexchange Telecommunications Services › Subchapter 11 - Unlawful Practices › Part 1 - SLAMMING › Section 165:56-11-1.6 - Reimbursement procedures where the end-user has paid charges

Current through Vol. 41, No. 20, July 1, 2024
(a)
Applicability.
The
				  procedures in this Section shall only apply after an end-user has determined
				  that an unauthorized change, as defined by
				  165:56-1-4, has
				  occurred and the end-user has paid charges to an allegedly unauthorized
				  carrier.
(b)
Order
				  requirements.
(1) If the Consumer
				  Services Division of the Commission determines after reasonable investigation
				  that an unauthorized change, as defined by
				  165:56-1-4, has
				  occurred, it shall issue a factual determination requiring the unauthorized
				  carrier to forward to the authorized carrier the following:
(A) An amount equal to 150% of all charges
				  paid by the end-user to the unauthorized carrier; and
(B) Copies of any telephone bills issued from
				  the unauthorized carrier to the end-user.