Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:65-11-13 - Notice of disconnection of service

Current through Vol. 41, No. 20, July 1, 2024
(a)
Twenty-four hour notice.
Except as otherwise specifically provided for in this Subchapter (OAC
				  165:65-11-11 ), service shall be
				  disconnected only after at least twenty-four (24) hours written notice has been
				  given to the consumer by leaving a copy of such notice with the consumer or by
				  leaving a copy of such notice in a conspicuous place at the premises where
				  service is provided. This notice shall be in writing, in bolded lettering, and
				  state the reason for the disconnection, the amount due, if applicable, and the
				  utility company's name, telephone number, and contact information. After the
				  utility company's contact information, the notice shall include the telephone
				  number of CSD in a printed size smaller than the print size used for the
				  utility company's contact information, not bolded, and shall include the
				  following statement: "For clarification of statutes and rules governing
				  services, or escalations of disputes, you may contact the Oklahoma Corporation
				  Commission's Consumer Services Division." The utility shall submit a copy of
				  the notice to PUD for approval prior to usage.
(b)
Residential notice.
When
				  service to a residential consumer is to be disconnected for nonpayment of a
				  bill for utility service or failure to make a security deposit after a
				  reasonable time, the utility company shall give at least ten (10) days written
				  notice from the date of mailing to the consumer. Said written notice shall be
				  mailed by the utility company to the consumer's billing address, unless the
				  mail is returned from that address as undeliverable, in which case the notice
				  may be delivered to the premises at which the service was rendered.
(1) Notice will be deemed delivered to the
				  consumer three (3) business days after mailing by the utility company, which
				  shall not extend the ten (10) days written notice from the date of mailing to
				  the consumer written notice requirement above.
(2) A notice of disconnection shall contain
				  the following information:
(A) The words
				  "DISCONNECTION NOTICE" OR "CUT OFF NOTICE" in bold print no smaller than
				  one-fourth inch (1/4") tall.
(B)
				  The name and address of the consumer.
(C) A statement of the reason for the
				  proposed disconnection of service.
(D) The date on or after which service will
				  be disconnected unless appropriate action is taken.
(E) The telephone number in bold print of the
				  utility company where the consumer may make an inquiry.
(F) The approved charges for reconnection.
(G) A statement that the consumer
				  must contact the utility company regarding the disconnection, prior to
				  contacting the Commission's CSD, and should contact CSD if they cannot reach a
				  resolution with the utility.
(H)
				  The address and telephone number of the Commission's CSD, in print size which
				  is smaller than the print size used for the utility company's telephone number.
(I) A statement that advises the
				  consumer of the availability of a deferred payment agreement.
(J) A statement that advises the consumer of
				  the elderly/handicapped notification.
(K) A statement that advises the consumer of
				  the availability of the 20-day financial aid assistance delay.
(L) A statement that advises the consumer
				  there are agencies providing assistance to consumers for their utility bills as
				  well as provide the location of pay agents upon the consumer's request.
(3) The utility company
				  shall notify the consumers in writing, at least annually, of the name and
				  address of the authorized payment agencies, if other than the utility company's
				  offices, where consumers may make payments.