North Carolina Administrative Code › Title 04 - COMMERCE › Chapter 11 - UTILITIES COMMISSION › Chapter 10 › Section 11 R10-16 - UTILITY'S DISCONTINUANCE OF SERVICE

Current through Register Vol. 39, No. 2, July 15, 2024
(a) Violation
				of Rules. - Neglect or refusal on the part of a customer to comply with these
				rules or the utility's rules properly filed with the Commission shall be deemed
				to be sufficient cause for discontinuance of service on the part of the
				utility. Whenever sewer service is discontinued for any reason the utility
				shall send a report of termination of service to the local county board of
				health for compliance with
				G.S.
				130A-335.
(b) Access to Property. - The utility shall
				at all reasonable times have access to service connections, and other property
				owned by it on customer's premises for purposes of maintenance and operation.
				Neglect or refusal on the part of the customer to provide reasonable access to
				his premises for the above purposes shall be deemed to be sufficient cause for
				discontinuance of service on the part of the utility.
(c) Notice of Discontinuance. - No utility
				shall discontinue service to any customer for violation of its rules or
				regulations without first having diligently tried to induce the customer to
				comply with its rules and regulations. After such effort on the part of the
				utility, service may be discontinued only after at least five days' written
				notice excluding Sundays and holidays shall have been given the customer by the
				utility, provided, however, where an emergency exists or where fraudulent use
				is detected, or where a dangerous condition is found to exist on the customer's
				premises, the sewer service may be cut off without such notice.
(d) Disputed Bills. - In the event of a
				dispute between the customer and the utility respecting any bill, the utility
				shall make forthwith such investigation as shall be required by the customer.
				In the event that the matter in dispute cannot be compromised or settled by the
				parties, either party may submit the facts to the Commission for its decision,
				and pending such decision, service shall not be discontinued.
(e) Reconnection Charge. - Whenever the sewer
				service is cut off for the violation of rules and regulations, or nonpayment of
				bill, the utility may make a reconnection charge, approved by the Commission,
				payable in advance, for restoring the service. The fee shall be no more than
				fifteen dollars ($15.00) for restoring said service; except, if the utility
				proves that its actual and reasonable cost for restoring the service is greater
				than fifteen dollars ($15.00), the fee may be set at no more than the proven
				cost.
(f) Report of Discontinuance
				of Service to Be Filed with Health Department. - Whenever sewer service is
				discontinued for any reason the utility shall send a report of termination of
				service to the local county board of health for compliance with
				G.S.
				130A-335.
NCUC Docket No. S-100,
				  Sub 1, 8/23/67; NCUC Docket No. M-100, Sub 28, 5/6/70, effective 7/1/70; NCUC
				  Docket No. W-100, Sub 48, 12/31/09; NCUC Docket No. M-100, Sub 140,
				  12/03/13.