Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 45 - Gas Service Utilities › Subchapter 11 - Customer Service › Part 1 - INITIATION OF SERVICE › Section 165:45-11-2 - Right to refuse service

Current through Vol. 41, No. 20, July 1, 2024
(a)
				  The utility may refuse to provide service to an applicant or consumer from whom
				  there remains owing an unpaid account for service of a similar character
				  previously supplied to such applicant or consumer at any location within that
				  utility's service territory by a gas utility governed by this Chapter, or a
				  judgement arising from an unpaid account remains unpaid in the applicant's
				  name.
(b) The utility shall not
				  deny service to a consumer for failure to pay any obligation to the utility
				  except the amount due for utility service. Utilities shall not deny service to
				  a consumer for nonpayment of an amount past due for more than three (3) years
				  if the utility cannot substantiate the charges with a copy of the consumer's
				  complete billing history reflecting usage, consumption and relevant
				  charges.
(c) The utility may refuse
				  to provide service to an applicant for misrepresentation of identity or facts
				  for the purpose of obtaining service or use of an alias, trade name, business
				  name, relative's name or another person's name as a device to escape payment of
				  an unpaid obligation for utility service provided to the consumer.
(d) The utility shall provide documentation
				  to the consumer indicating the reason(s) that service is being withheld, upon
				  request of the consumer.
(e) The
				  utility may refuse to provide service to an applicant when the applicant is not
				  in compliance with a Commission order, a deferred payment agreement, or an
				  extension agreement with the utility entered into with respect to service
				  previously rendered by the utility to the applicant.
(f) The utility may refuse to provide service
				  to an applicant when the applicant has not paid the utility an approved fee,
				  charge, or deposit as provided for in this Subchapter or the utility's approved
				  tariffs.
(g) The utility may refuse
				  to provide service to an applicant when the applicant has not furnished
				  adequate assurance of payment in the form of a deposit or other security for
				  service within twenty (20) calendar days of an order for relief under the
				  United States Bankruptcy Code, U.S.C.A. Title 11 Section 366.
(h) The utility may refuse to provide service
				  to an applicant when there is evidence that the applicant is using service in
				  an unauthorized manner or is tampering with the equipment furnished and owned
				  by the utility.
(i) The utility may
				  refuse to provide service to an applicant when the applicant has not provided
				  an acceptable valid and non-expired proof of identity. Acceptable valid and
				  non-expired proof of identity may include the following:
(1) Driver's license or state identification
				  card.
(2) Department of Defense
				  identification.
(3) Employment
				  identification.
(4) Social security
				  card.
(5) Student identification
				  card.
(6) Passport.
(7) Birth certificate.
(8) Any other verifiable proof which would
				  establish identity.