New York Codes, Rules and Regulations › Title 9 - EXECUTIVE DEPARTMENT › Subtitle A - Governor's Office › Chapter I - Executive Orders › Part 4 - Executive Orders (Mario M. Cuomo) › Section 4.164 - Executive order no. 164: establishing quality through participation in state government

Current through Register Vol. 46, No. 28, July 10, 2024
WHEREAS, in the public sector, taxpayer demand for
					 cost-effective services and responsive government requires New York State
					 government to improve continuously the quality of the services it delivers and
					 the products it produces;
WHEREAS, there is substantial evidence that the principles
					 and techniques for organizational excellence (known internationally as total
					 quality management) improve organizational performance, productivity, employee
					 relations, and competitiveness not only in the private sector, but in
					 government as well;
WHEREAS, many of the present examples of excellence in
					 management and responsiveness to customer needs and expectation are to be found
					 in the private sector;
WHEREAS, a number of New York State's leading corporations
					 are willing, in partnership with New York government, to share their experience
					 in developing, implementing, and expanding total quality management
					 programs;
WHEREAS, the effectiveness of State government in meeting
					 the needs of New Yorkers is further enhanced by a coherent, coordinated
					 approach among our many agencies;
WHEREAS, State employees constitute a diverse and vastly
					 skilled work force with the creativity, knowledge, ability, and commitment to
					 reshape operations for better results;
WHEREAS, improving government cannot be achieved without
					 cooperation among many parties, especially government managers and employees,
					 unions, the Legislature, and our customers - the public;
NOW, THEREFORE, I, MARIO M. CUOMO, Governor of the State of
					 New York, by virtue of the authority vested in me by the Constitution and Laws
					 of the State of New York, do hereby order as follows:
I. Quality through Participation (QtP)
				  Initiative
There is hereby created a statewide Quality through
					 Participation (QtP) initiative. Quality through Participation will seek to
					 achieve the following long-term vision for State government:
New York State government will lead the nation in pleasing
					 its citizens with the quality of its public programs and services. Consistent
					 with the State's motto, "Excelsior," confidence in governmental effectiveness
					 will grow each year. Four cornerstones of our quality vision shall be:
Customer-Oriented Public Service - A public service system
					 that seeks and sustains a high level of constituent and client satisfaction.
					 All State employees and work groups will understand, meet, and track the
					 changing requirements of their customers, both outside and inside government.
					 Full involvement of citizens in helping to plan and choose services will ensure
					 a system that the public values and supports.
Best process - A state workplace where the job gets done
					 right the first time, by eliminating unnecessary steps, delays, and errors in
					 the work process. Every State program represents an opportunity to redesign the
					 way we work and to meet defined goals, through diligent use of quality
					 improvement techniques. Products and processes are well-coordinated across
					 agencies, ensuring the most timely and effective application of resources and
					 services to our customers' needs.
Empowered Employees - A work environment where employees at
					 all levels can make the most of their expertise and creativity and make
					 decisions that support improved service. Employees will have the information,
					 skills, technology, and authority they need to work together effectively and
					 grow professionally. Strong labor-management partnerships will support this
					 work environment.
Continuous Improvement - A government where consistent
					 evaluation and improvement, using key quality criteria, are built into all
					 operations. Individuals and work groups will routinely assess and refine
					 programs, procedures, and policies in the interest of better meeting the
					 public's changing requirements and standards of excellence.
II. Overall Coordination and Support
The Director of the Governor's Office of Employee Relations
					 shall be responsible for working with all relevant parties to plan, coordinate,
					 and support the QtP initiative. The Governor's Office of Employee Relations
					 shall:
1. Assist state agencies in
				  planning and implementing QtP by providing consultative and training
				  resources.
2. Coordinate and
				  support the activities of the QtP Steering Committee and the Interagency QtP
				  Coordinating Group toward the development and implementation of a statewide
				  quality strategy and interpretation of that strategy into the State's operating
				  plans.
3. Foster labor involvement
				  in, and support of, the QtP initiative.
4. Ensure that statewide training programs
				  developed in partnership with labor, as well as statewide management
				  development programs, support the quality management and the provision of
				  quality services.
5. Research
				  issues and establish benchmarks related to quality management in the public
				  sector such as experiences of other states and governmental entities, employee
				  reward and incentive systems, and reforms in personnel and budgeting
				  practices.
6. Work with the
				  agencies and labor representatives to identify and recommend changes in
				  statewide administrative systems that would enhance the capacity of state
				  agencies to implement QtP.
7.
				  Disseminate information about QtP principles and practices, training programs,
				  and successful quality improvements on the part of prototype agencies as well
				  as other agencies.
8. Assist
				  agencies in developing ways to measure the quality outcomes of this
				  initiative.
9. Prepare periodic
				  reports to the Governor on progress of the QtP initiative.