Oklahoma Administrative Code › Title 340 - Department of Human Services › Chapter 50 - Supplemental Nutrition Assistance Program › Subchapter 13 - Fair Hearings and Quality Control › Section 340:50-13-3 - Quality control

Current through Vol. 41, No. 20, July 1, 2024
(a)
Legal
				authority.
The Oklahoma Department of Human Services federal and state
				legal authority for providing a systematic Supplemental Nutrition Assistance
				Program (SNAP) quality control (QC) process and administrative operation to
				assure state accountability is vested in Sections
				241
				through
				244
				of Title 56 of the Oklahoma Statutes. SNAP QC reviews are conducted per
				Sections 275.10 through 275.14 of Title 7 of the Code of Federal Regulations,
				7 C.F.R. §
										275.10 through
				275.14, and the
				United States Department of Agriculture Food and Nutrition Services (FNS) FNS
				310 Quality Control Handbook. The USDA mandates parameters for the QC process
				including but not limited to conducting household interviews, type of reviewer
				inquiries, method of verification, and appropriateness of collateral
				contacts.
(b)
Sampling
				plan.
The annual sampling plan is developed by the Oklahoma Department
				of Human Services (DHS) Office of Performance Outcomes and Accountability
				(OPOA) in compliance with federal regulations at
				7 C.F.R.
				§
										275.11. Methodologies are outlined in
				detail and submitted to USDA for approval.
(c)
Random sample.
A random
				sample of SNAP applications, reapplications, and other case actions is
				generated monthly by the Oklahoma Office of Management and Enterprise Services
				Information Services Division.
(d)
Case assignment.
The cases in the monthly random sample are
				assigned to and reviewed by an Adult and Family Services (AFS) SNAP QC reviewer
				for verification of conditions of eligibility and for procedural errors related
				to denials and terminations. All errors are referred to SNAP program field
				representative staff, who notifies county offices and support centers of errors
				found on sampled cases.
(e)
Refusal to cooperate.
When, at any point in the SNAP QC review
				process, a household refuses to cooperate with the AFS SNAP QC reviewer, the
				SNAP QC administrator sends the Notice of Refusal to Cooperate with Quality
				Control to SNAP program field representative staff to notify them of the
				household's refusal.
(1) AFS SNAP program
				field representative staff closes the food benefits on refusal to cooperate
				with the SNAP QC review for the next advance-notice effective date per DHS
				Appendix B-2, Deadlines for Case Actions.
(2) A household closed for refusal to
				cooperate with a SNAP QC review may reapply and be certified for SNAP
				participation only after the household cooperates fully and completely with
				SNAP QC in the completion of the QC review or when the penalty period ends per
				Section 273.2(d)(2) of Title 7 of the Code of Federal Regulations. The penalty
				period ends 125-calendar days from the end of the SNAP QC review period,
				October 1 through September 30th. Refer to OAC
				340:50-3-2(g)
				for more information.