Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-22 - Electric utility customer billing and payments

Current through
			 all regulations passed and filed through July 1, 2024
(A) This rule applies to electric utility
			 bills that do not include any competitive retail electric service (CRES)
			 provider charges. Requirements for consolidated billing appear in rule
			 4901:1-10-33 of the
			 Administrative Code.
(B) Customer
			 bills issued by or for the electric utility shall be accurate, shall be
			 rendered at monthly intervals. Each bill shall state at
			 least the following information:
(1) The
			 customer's name, billing address, service address, and account
			 number.
(2) The electric utility's
			 name and its payment address.
(3)
			 The electric utility's twenty-four hour local and toll-free telephone numbers
			 for reporting service emergencies.
(4) A statement that customers with billing
			 questions or complaints should call or write the electric utility first. The
			 bill shall list the electric utility's  toll-free telephone numbers and the address where a question or
			 complaint may be sent.
(5) The
			 following text:
"If your complaint is not resolved after you have called your
				electric utility, or for general utility information, residential and business
				customers may contact the public utilities commission of Ohio (PUCO) for
				assistance at 1-800-686-7826 (toll free) from eight a.m. to five p.m. weekdays,
				or at
http://www.puco.ohio.gov
.
				Hearing or speech impaired customers may contact the PUCO via 7-1-1 (Ohio relay
				service)."
The Ohio consumers' counsel (OCC) represents utility customers
				in matters before the PUCO. The OCC can be contacted at 1-877-742-5622 (toll
				free) from eight a.m. to five p.m. weekdays, or at
http://www.pickocc.org
."
(6) The rate schedule, if
			 applicable.
(7) Dates of the
			 service period covered by the bill.
(8) The billing determinants applicable:
(a) Beginning meter reading(s)
(b) Ending meter reading(s).
(c) Demand meter reading(s).
(d) Multiplier(s).
(e) Consumption(s) for each pricing
			 period.
(f) Demand(s).
(9) An identification of estimated
			 bills.
(10) The due date for
			 payment. The due date for residential bills shall not be less than
			 twenty-one days from the date of postmark.
(11) The current
			 billing that reflects the net-metered usage for customer generators, if
			 applicable.
(12) Any late payment
			 charge or gross and net charges, if applicable.
(13) Any unpaid amounts due from previous
			 bills, any customer credits, and the total amount due and payable.
(14) The current balance of the account, if
			 the residential customer is billed according to a budget plan.
(15) The current gas and electric charges
			 separately, if the customer is billed for gas and electric service on the same
			 bill.
(16) If applicable, each
			 charge for non-jurisdictional services, and the name and toll-free telephone
			 number of each provider of each service.
(17) Any nonrecurring charge.
(18) Any payment(s) or credit(s) applied to
			 the account during the current billing period.
(19) Any applicable percentage of income
			 payment program (PIPP) billing information:
(a) Current PIPP payment.
(b) PIPP payments defaulted (i.e., past
			 due).
(c) Total PIPP amount
			 due.
(d) Total account
			 arrearage.
(20) An
			 explanation of codes and abbreviations used.
(21) At a minimum, definitions for the
			 following terms, or like terms used by the company, if applicable: customer
			 charge, delivery charge, estimated reading, generation charge, kilowatt hour,
			 and late payment charge.
(22) If
			 applicable, the name of the CRES provider and a statement that such provider is
			 responsible for billing the supplier charges.
(23) A numerical representation of the
			 customer's historical consumption during each of the preceding twelve months,
			 with a total and average consumption for such twelve-month period.
(24) The price-to-compare notice on
			 residential customer bills and a notice that such customers can obtain a
			 written explanation of the price-to-compare from their electric
			 utility.
(25) Other information
			 required by Ohio law or commission rule or order.