New Jersey Administrative Code › Title 13 - LAW AND PUBLIC SAFETY › Chapter 74 - OFF-TRACK WAGERING AND ACCOUNT WAGERING › Subchapter 7 - STANDARDS FOR ACCOUNT WAGERING SYSTEM › Section 13:74-7.16 - Account wagering system records maintenance; account disputes

Current through Register Vol. 56, No. 14, July 15, 2024
(a) The account
				wagering licensee shall maintain complete records of every deposit, withdrawal,
				wager and winning payoff for each account wager, which records shall be made
				available to the Commission upon request.
(b) For account wagers and other transactions
				made by telephone, the account wagering licensee shall make a voice recording
				of the entire transaction and shall not accept any such wager or transaction if
				the voice recording system is inoperable. The voice recording of the account
				holders finalization of the wager, as required by
				13:74-7.6(b),
				shall be deemed to be the actual wager or record of transaction, regardless of
				what wager was recorded by the pari-mutuel system. The voice recording records
				shall be made available to the Commission upon request.
(c) For account wagers or transactions made
				by computer or other electronic means approved by the Commission, the account
				wagering licensee shall maintain a printable record of the entire transaction
				and shall not accept any such wager or transaction if the printable record
				system is inoperable. The record of the finalization of the wager, as required
				by 13:74-7.6(b),
				shall be deemed to be the actual wager or record of transaction, regardless of
				what wager was recorded by the pari-mutuel system. The records shall be made
				available to the Commission upon request.
(d) For account wagers or transactions made
				by an account holder in-person at an off-track wagering facility or permitted
				racetrack facility, the account wagering licensee shall maintain a printable
				record of the entire transaction and shall not accept any such wager or
				transaction if the printable record system is inoperable. The record of the
				finalization of the wager, as required by
				13:74-7.6(b),
				shall be deemed to be the actual wager or record of transaction, regardless of
				what wager was recorded by the pari-mutuel system. The records shall be made
				available to the Commission upon request.
(e) The account wagering licensee shall
				provide each account holder, upon reasonable request and consistent with its
				internal control policies, with a statement of account showing each wagering
				deposit, each wagering account withdrawal, each credit to the wagering account,
				and each debit to the wagering account made during the time period reported by
				the account statement. The account holder may dispute any transaction in
				accordance with the account wagering licensees dispute resolution procedure,
				which procedure shall be set forth in the account wagering licensee's internal
				control procedures. In any dispute initiated in accordance with such procedure,
				or as otherwise permitted by the account wagering licensee in its discretion,
				the account holder shall have the right to review the voice recorded or
				printable record of his or her wagering account transaction or wager as
				described in (b), (c) and (d) above. The decision of the account wagering
				licensee as to any dispute shall not be the subject of any appeal to the
				Commission, and shall constitute a final decision. The records referred to in
				this subsection shall be made available to the Commission upon
				request.
(f) The account wagering
				licensee shall maintain all records required by this section for a period of
				time consistent with the ability of an account holder to dispute a transaction
				consistent with its internal control procedures and, except as otherwise noted
				within this subsection, for a period of not less than six months from the date
				of the related wagering transaction. All telephone voice recordings of wagering
				transactions shall be maintained for a period of not less than 30 days from the
				date of the related wagering transaction. All wagering account applications or
				amendments thereto shall be retained by the account wagering licensee for a
				minimum period of one year following the rejection of the application by the
				account wagering licensee, or where an account has been established, for a
				minimum period of one year following the closure of the related wagering
				account.