Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-15 - Waterworks Companies and Sewage Disposal System Companies › Section 4901:1-15-14 - Records and reports

Current through all regulations passed and
			 filed through July 1, 2024
(A) Unless otherwise authorized by the
			 commission, all records required by these rules shall be made available to the
			 commission or its authorized representatives within ten business days of the
			 date requested and comply with appendix A to rule
			 4901:1-9-06 of the
			 Administrative Code.
(B)
			 Access to records and business activities includes such records and activities
			 as would allow the commission staff to effectively monitor Ohio-specific
			 customer calls made to the waterworks company and/or sewage disposal system
			 company other than small waterworks companies and/or sewage disposal system
			 companies of fifteen thousand customers or less. Access includes the ability of
			 commission staff to adequately monitor waterworks company's and/or sewage
			 disposal system company's customer call center interactions with Ohio customers
			 either at a location in Ohio or in a manner agreed to by the commission staff.
			 
								Staff
			 may
								 monitor customer/consumer
			 calls of waterworks companies and/or sewage disposal
			 system companies without the customer service representative's knowledge
			 of the monitoring.
(C) All
			 
								waterworks companies' 
			 records,  shall be
			 retained as set forth in this rule and in appendix A to rule
			 4901:1-9-06 of the
			 Administrative Code. Records include, but are not
			 limited to, interruptions, outages, main flushings, and pertinent
			 service-related tests.
(D)
			 Each waterworks company and/or sewage disposal system company shall keep a
			 customer record showing revenues by customer account, billing dates, meter
			 reading data when applicable, a designation of the applicable rate schedule,
			 and any additional information required in the computing of bills. The customer
			 record shall also illustrate, by customer account, the revenues generated by
			 each miscellaneous charge. Such record(s) shall be retained for a minimum of
			 three years.
(E) Each waterworks
			 company and/or sewage disposal system company shall investigate and maintain a
			 record of all consumer complaints made either in person, in writing, or by
			 telephone. The record shall include the name and address of the customer or
			 consumer, identification of the specific water and/or wastewater system serving
			 the customer or consumer, the date and nature of the issue, and the date and
			 nature of the resolution.
(F) Waterworks company and/or sewage disposal
			 system company operation records:
(1) Each
			 waterworks company shall maintain a record of the amount of water pumped into
			 the distribution system each day. Each sewage disposal system company shall
			 maintain a record of the amount of wastewater effluent discharged from the
			 plant.
(2) Each
			 waterworks company and/or sewage disposal system company shall keep a current
			 maintenance log of equipment pertaining to production, treatment, distribution,
			 storage, and collection facilities, specifying type and date of
			 maintenance.
(3) Each waterworks
			 company and/or sewage disposal system company shall keep a record of the
			 operation of its plant, which so far as practical, shall show such details of
			 plant operation as may be necessary to substantially reproduce the daily
			 history of its operation. The records shall be maintained in accordance with
			 rule 4901:1-9-06 of the
			 Administrative Code.
(4) Each
			 waterworks company shall maintain records of flushing which include, but are
			 not limited to:
(a) Date of
			 flushing.
(b) Location of
			 flushing.
(c) Duration of
			 flushing.
(d) Maintenance or repair
			 made or needed of flushing facilities.