Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 7 - Directories, Telephone Numbers, and Customer-Provided Equipment › Section 165:55-7-1 - Telephone directories

Current through Vol. 41, No. 20, July 1, 2024
(a)
Provision
				of directory to end-users; frequency.
Each telecommunications service
				provider shall provide in conjunction with the provisioning of local exchange
				service, or make arrangements to provide to its end-users an alphabetical
				telephone directory for each service territory, exchange or group of exchanges.
				Telecommunications service providers may furnish white page directories in a
				variety of electronic formats, including CD-ROM, via the internet, or as
				printed directories. Such directory shall be issued at intervals consistent
				with satisfactory service, which, in the absence of unusual circumstances, will
				be at least onceevery eighteen (18) months. However, if a telecommunications
				service provider received ten (10) or fewer requests for a printed paper
				directory for the area served by that directory in any year, the
				telecommunications service provider will not be required to print a paper
				directory for that area in following years. If any alternative format of a
				white page directory is to be provided in place of a printed paper directory,
				or if a printed paper directory will no longer be produced due to the absence
				of requests, impacted customers are to be furnished with notification that the
				telecommunications service provider will no longer provide a printed directory
				at least ninety (90) calendar days prior to the date the printed directory will
				no longer be made available. The notification to impacted customers shall, at a
				minimum, include notice by bill insert. A directory for an exchange or calling
				area may be issued.
(b)
Listing in directory.
Each telecommunications service provider
				shall provide its end-users in conjunction with the provisioning of local
				exchange service, without charge, one listing in the white page directory
				issued pursuant to this Chapter and inclusion in a database used to provide
				directory assistance for the end-user's geographic area.
(c)
Provision of directory.
Unless the Commission directs otherwise, a telecommunications service provider
				that issues a printed paper directory shall furnish each customer, at the
				customer service address, one (1) directory under current tariffs, unless the
				customer and the telecommunications service provider that issues a directory,
				regardless of format, agree this requirement can be fulfilled in an alternative
				manner. Each telecommunications service provider shall make available its
				directory to telecommunications service providers for distribution to their
				end-users.
(d)
Contents of
				directory.
The directory provided to end-users pursuant to this Section
				shall contain the following information:
(1)
				Minimum requirements. Each telecommunications service provider shall assure
				that its end-users receive a directory which includes the following
				information:
(A) The name of the exchange or
				area covered and the date of issue prominently displayed;
(B) Emergency numbers;
(C) Instructions to access directory
				assistance;
(D) Instructions to
				access repair service;
(E)
				Instructions for placing long distance and local calls;
(F) Instructions for obtaining an itemization
				of the end-user's current monthly statement;
(G) Instructions to access Telecommunication
				Relay Service; and
(H) A notice
				prominently displayed which shall state: "This directory contains important
				information about your rights as a telephone end-user described at (Here the
				telecommunications service provider will insert a clear reference to the
				location at which the notice shall appear)". Said notice shall be prominently
				displayed within the directory.