Ohio Administrative Code › Title 4901:1 - Utilities › Chapter 4901:1-10 - Electric Companies › Section 4901:1-10-29 - Coordination with competitive retail electric service (CRES) providers

Current through all regulations passed and filed through July 1,
			 2024
(A) Each electric
			 utility shall coordinate with CRES providers to promote nondiscriminatory
			 access to electric services, to ensure timely enrollment with CRES providers to
			 maintain a customer's electric service, and to timely and correctly switch the
			 customer's electric service between CRES providers.
(B) Each electric utility shall adopt a
			 supplier tariff containing standardized requirements to the extent such
			 standardization is feasible. At a minimum, such tariff shall include
			 requirements for imbalances, load profiles, scheduling, billing (between the
			 electric utility and CRES provider), customer billing (options, collection, and
			 application of customer payments), metering, retail settlements, scheduling
			 coordinators, losses, customer information (procedures for disclosing load
			 profile, account information, and payment history), dispute resolution
			 processes (between the electric utility and CRES provider), standard operating
			 rules, performance incentives and standards, creditworthiness and default
			 security, supplier agreement, electronic data interchange protocols, CRES
			 provider enrollment with the electric utility, service termination and
			 disconnection (of end-user customer), certified CRES provider lists, return to
			 standard offer, customer enrollment and switching, supplier training, and
			 supplier proof of certification.
(C) An electric utility shall execute with
			 each CRES provider a supplier agreement to operate under the terms of the
			 supplier tariff.
(D) The electric utility and CRES provider
			 shall execute a standardized trading partner agreement, as required by the
			 standard electronic transmission protocols.
(E) Pre-enrollment. Electric utilities shall
			 make eligible-customer lists available to certified CRES providers in
			 spreadsheet, word processing, or an electronic non-image-based format, with
			 formula intact, compatible with personal computers. Such lists shall be updated
			 quarterly and comply with division (G) of section
			 4928.10 of the Revised
			 Code.
(F) Customer enrollment.
(1) Within two business days after confirming
			 the validated electronic data file for a CRES provider's customer enrollment
			 request, the electric utility shall mail or email with an electronic
			 notification of receipt, the customer a competitively neutral confirmation
			 notice stating:
(a) That the electric utility
			 has received a request to enroll the customer for competitive electric service
			 with the named CRES provider.
(b)
			 The date such service is expected to begin.
(c) That  customers have
			 seven days from the postmark date on the notice to contact the electric utility
			 to rescind the enrollment request or notify the electric utility that the
			 change of service provider was not requested by the customer.
(d) The electric utility's toll-free
			 telephone number.