Oklahoma Administrative Code › Title 260 - Office of Management and Enterprise Services › Chapter 135 - Service Oklahoma › Subchapter 3 - Licensed Operators › Part 9 - OPERATION OF SERVICE OKLAHOMA LOCATION BY LICENSED OPERATOR › Section 260:135-3-47 - Summary of operational requirements

Current through Vol. 41, No. 20, July 1, 2024
The following is a summary of operational requirements for
					 licensed operators:
(1) Licensed
				  Operators are required to operate the Service Oklahoma location forty (40)
				  hours a week, of which at least four (4) hours are after normal business hours
				  or on Saturday. The number of operating hours required of a specific Service
				  Oklahoma location may be reduced upon written approval from the Service
				  Oklahoma Operator Board.
(2)
				  Licensed Operators are required to collect fees as outlined by state statute,
				  and issue all documents and items prescribed by Service Oklahoma.
(3) Licensed Operators are required to
				  deposit all monies required by Service Oklahoma into the designated Service
				  Oklahoma bank account within one (1) banking day of collection, preparing an
				  Advice of Deposit which is to be submitted to Service Oklahoma in the manner
				  prescribed by Service Oklahoma.
(4)
				  Licensed Operators are required to prepare semimonthly reports to be received
				  by Service Oklahoma within the time frame outlined in OAC
				  260:135-3-19.
(5) Licensed Operators must perform all
				  necessary inspections required by Service Oklahoma Licensed Operator
				  manual.
(6) Licensed Operators are
				  required to provide a notary within their Service Oklahoma location.
(7) Licensed Operators are required to insure
				  that all transactions are processed and entered to the Service Oklahoma
				  computer system on a daily basis.
(8) The Advice of Deposit shall be submitted
				  to Service Oklahoma in the manner prescribed by Service Oklahoma. Advice of
				  Deposit information is to be entered to the Service Oklahoma Licensed Operator
				  deposit entry system immediately following depositing of the funds.
(9) Licensed Operators are responsible for
				  errors in tax computations and/or fee computations and collections as
				  determined by Service Oklahoma.
(10) A Licensed Operator shall follow the
				  process and procedures set forth in OAC
				  260:135-3-34 for reporting and
				  collecting dishonored checks on Service Oklahoma transactions.
(11) Licensed Operators are required to
				  maintain files of all receipts and required reports issued by their office,
				  including those of a former Licensed Operator, if applicable, for at least two
				  (2) years.
(12) Licensed Operators
				  must pay or account for all missing items identified by an inventory
				  audit.
(13) Licensed Operators
				  shall not issue any type of document or items until payment of all applicable
				  taxes and fees has been received in full. Payment may be made by cash, money
				  order, personal or company check, cashier's check, or by a nationally
				  recognized credit or debit card. Service Oklahoma shall determine which
				  nationally recognized credit or debit cards will be required to be accepted by
				  Licensed Operators, ensuring no loss of state revenue results from their use.
				  All checks and money orders are to be made payable to Service
				  Oklahoma.
(14) Licensed Operators
				  are required to maintain strict compliance with the Motor Vehicle Licensing and
				  Registration Act and with the rules, regulations, fee schedule, and procedures
				  as set forth in the Licensed Operator Manual of Procedure and instructional
				  material periodically issued by Service Oklahoma.
(15) Licensed Operators are responsible for
				  keeping abreast of, as well as implementing, statutory and procedural changes
				  and instructions issued by Service Oklahoma. Annual area schools conducted by
				  Service Oklahoma are an important component in disseminating such instruction.
				  Area school attendance is not mandatory, unless specifically mandated by
				  Service Oklahoma, but is strongly encouraged.
(16) Licensed Operators are required to post
				  the Public Notice Fee Chart, in addition to any other required public notices
				  provided by Service Oklahoma, in a conspicuous location in the Service Oklahoma
				  location.
(17) All customers'
				  checks are to be made payable to: Service Oklahoma. One of the following
				  identifying numbers must be listed on the face of the check: the remitter's
				  driver license number or a Service Oklahoma identification number.
(18) Licensed Operators are authorized to
				  perform additional duties as directed by Service Oklahoma, in compliance with
				  Oklahoma statutory guidelines.
(19)
				  Licensed Operators must maintain a clean, orderly office environment, conducive
				  to customer service.
(20) Agents
				  shall comply with Service Oklahoma policies relating to the provision and
				  maintenance of equipment furnished by Service Oklahoma.
(21) Licensed Operators will utilize a single
				  website, designated by Service Oklahoma, for the distribution of services
				  provided by Service Oklahoma with motor vehicle services to be fulfilled by
				  Licensed Operators.
(22) Licensed
				  Operators must meet standardization and branding requirements established by
				  the Service Oklahoma Operator Board, upon recommendations from Service
				  Oklahoma.