Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 65 - Water Service Utilities › Subchapter 11 - Customer Service › Part 3 - DISCONNECTION OF SERVICE › Section 165:65-11-11 - Disconnection of service by a utility

Current through Vol. 41, No. 20, July 1, 2024
(a)
Sufficient reasons for
				  disconnection of service.
A utility may disconnect service to a consumer
				  for any of the following reasons:
(1)
				  Nonpayment of all or any portion of undisputed utility bills or a utility bill
				  which is no longer disputed or for which the Commission's dispute process has
				  been completed.
(2) Failure to
				  comply with the terms and conditions of a settlement agreement or any type of
				  deferred payment agreement or a Commission order.
(3) Failure to post a deposit as prescribed
				  in OAC 165:65-11-3.
(4) Failure to make application for service.
(5) Misrepresentation of identity
				  or facts for the purpose of obtaining service or use of an alias, trade name,
				  business name, relative's name or another person's name as a device to escape
				  payment of an unpaid obligation for utility service provided to the consumer.
(6) Violation of any rule or
				  regulation of the Commission or Commission-approved rule of the utility.
(7) Refusal to grant access at
				  reasonable times for the purpose of installation, inspection, maintenance,
				  replacement, or reading of utility equipment installed upon the premises of the
				  consumer, or maintaining any obstruction that would deny access for these
				  purposes.
(8) Potential adverse
				  effect of the service required by the consumer on the service of other
				  consumers of the utility, provided the consumer has been notified and given a
				  reasonable opportunity to correct the adverse effect.
(9) A consumer provides false or misleading
				  information to the utility in order to avail the consumer of the provisions
				  applicable to the financial assistance delay, deferred payment agreement or
				  Commission notification procedure for elderly and/or handicapped consumers.
(10) Where negligent or wasteful
				  use of water exists on a consumer's premises, which adversely affects the
				  general service, the utility may discontinue the service if the conditions are
				  not corrected. Where such waste threatens the supply to a substantial number of
				  other consumers, service may be discontinued immediately after notice.
(11) Abandonment of the premises
				  served.
(12) Upon request of the
				  consumer pursuant to OAC
				  165:65-11-10.
(13) Causing injury or threatening to cause
				  injury to an employee of the utility or the family of an employee of the
				  utility or the property of the utility for the purpose of preventing a utility
				  employee from engaging in activities authorized by law or in retaliation for
				  such activities.
(14) Whenever the
				  utility has reason to believe that continued service will create a condition on
				  the consumer's premises that is dangerous to persons or property.
(15) Violation of the utility's rules
				  regarding the operation of nonstandard equipment or unauthorized attachments,
				  if the consumer was notified first and given a reasonable opportunity to comply
				  with the rules.
(16) Violation of
				  federal, state, or local laws or regulations through use of the service.
(17) Causing damage to utility
				  property.
(18) A condition exists
				  which poses a health or safety hazard.
(19) Unauthorized use of water service
				  accomplished through bypassing of the utility's measuring equipment or
				  tampering with pipes, meters, or other utility equipment.
(20) The utility may disconnect service
				  twenty-four (24) hours after providing notice for violations of (3) through (9)
				  of this subsection.