New Mexico Administrative Code › Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES › Chapter 11 - TELECOMMUNICATIONS › Part 25 - CONSUMER PROTECTION STANDARDS APPLICABLE TO LARGE INCUMBENT LOCAL EXCHANGE CARRIERS › Section 17.11.25.7 - DEFINITIONS

Current through Register Vol. 35, No. 13, July 16, 2024
As used in this rule:
A.
"Access line"
means a dial
				tone line that provides local exchange service from a LEC's switching equipment
				to a point of termination at the customer's network interface.
B.
"Basic local exchange
				service"
means the customer's voice grade access to the public switched
				network, dual tone multifrequency (DTMF) signaling or its functional
				equivalent, and access to emergency services (911 and E-911), operator
				services, toll services, directory assistance, and toll blocking services for
				qualifying low income customers, but does not include discretionary
				services.
C.
"Billing
				agent"
means any person that submits bills for telecommunications
				services to a customer on behalf of a carrier.
D.
"Carrier"
means any person
				that furnishes telecommunications service to the public subject to the
				jurisdiction of the commission, regardless of the facilities used and
				regardless of whether the person relies in part or entirely on another
				carrier's facilities, and includes wireless carriers.
E.
"Chronically delinquent"
means the status of a residential customer who during the prior 12 months has
				been disconnected by a carrier for non-payment or who on three or more
				occasions during the prior twelve months has not paid a bill by the date a
				subsequent bill is rendered.
F.
"Competitive local exchange carrier (CLEC)"
means a carrier that
				provides competitive local exchange service in its service area and is not an
				ILEC.
G.
"Complaint"
means an oral or written expression of dissatisfaction with a carrier's
				charges or services (including a request for repair) made to a carrier by or on
				behalf of a customer.
H.
"Customer"
means a person that has applied for or is currently receiving
				telecommunications services.
I.
"Delinquent"
means the status of a bill rendered to a residential
				customer for telecommunications service which remains unpaid after the due date
				of the bill.
J.
"Discontinuance of service"
means the intentional cessation of basic
				local exchange service by a LEC not voluntarily requested by a
				customer.
K.
"Discretionary
				service"
means voice mail, caller ID, caller name ID, call waiting,
				three-way calling, call forwarding, call return, call blocker, and auto redial,
				and any similar service sold as an add-on to a customer's basic local exchange
				service.
L.
"Incumbent local
				exchange carrier (ILEC)"
means a person that was authorized to provide
				local exchange service in New Mexico on February 8, 1996, or a successor or
				assignee of the person; a carrier will also be treated as an ILEC if the
				federal communications commission determines that such provider (or class or
				category of carrier) shall be treated as an ILEC pursuant to
				47 U.S.C. Section
				251(h)(2).
M.
"Large incumbent local exchange
				carrier (LILEC)'
means an ILEC with more than 50,000 access lines
				regulated pursuant to Section 63-9A NMSA 1978 of the Telecommunications
				Act.
N.
"Medical
				professional"
means a licensed physician, physician's assistant,
				osteopathic physician, osteopathic physician's assistant or certified nurse
				practitioner.
O.
"Network
				interface"
means the point at which the network side of
				telecommunications service meets the customer side.
P.
"Primary local exchange line"
means the first exchange access line installed by any LEC to serve a customer
				at the customer's premises, as distinct from additional lines that may be
				ordered at the same or a subsequent time at the same premises.
Q.
"Telecommunications service"
has the meaning given to the term "public telecommunications service" in
				Section
				63-9A-3
				NMSA 1978.
R.
"Wire
				center"
means a facility where local exchange access lines converge and
				are connected to a switching device which provides access to the public
				switched network, and includes remote switching units and host switching
				units;