Oklahoma Administrative Code › Title 165 - Corporation Commission › Chapter 55 - Telecommunications Services › Subchapter 19 - Unlawful Practices › Part 1 - SLAMMING › Section 165:55-19-1.2 - Letter of agency form and content

Current through Vol. 41, No. 20, July 1, 2024
(a) A telecommunications carrier may use a
				  letter of agency to obtain written authorization and/or verification of an
				  end-user's request to change his or her preferred carrier selection. A letter
				  of agency that does not conform to this Section is invalid for purposes of Part
				  1 of this Subchapter.
(b) The
				  letter of agency shall be a separate document (or an easily separable document)
				  containing only the authorizing language described in (e) of this Section
				  having the sole purpose of authorizing a telecommunications carrier to initiate
				  a preferred carrier change. The letter of agency must be signed and dated by
				  the end-user to the telephone line(s) requesting the preferred carrier
				  change.
(c) The letter of agency
				  shall not be combined on the same document with inducements of any
				  kind.
(d) Notwithstanding (b) and
				  (c) of this Section, the letter of agency may be combined with checks that
				  contain only the required letter of agency language as prescribed in (e) of
				  this Section and the necessary information to make the check a negotiable
				  instrument. The letter of agency check shall not contain any promotional
				  language or material. The letter of agency check shall contain in easily
				  readable, bold-face type on the front of the check, a notice that the end-user
				  is authorizing a preferred carrier change by signing the check. The letter of
				  agency language shall be placed near the signature line on the back of the
				  check.
(e) At a minimum, the letter
				  of agency must be printed with a type of sufficient size and readable type to
				  be clearly legible and must contain clear and unambiguous language that
				  confirms:
(1) The end-user's billing name and
				  address and each telephone number to be covered by the preferred carrier change
				  order;
(2) The decision to change
				  the preferred carrier from the current telecommunications carrier to the
				  soliciting telecommunications carrier;
(3) That the end-user designates the named
				  carrier to act as the end-user's agent for the preferred carrier
				  change;
(4) That the end-user
				  understands that only one telecommunications carrier may be designated as the
				  end-user's interstate or interLATA preferred interexchange carrier for any one
				  telephone number. To the extent that a jurisdiction allows the selection of
				  additional preferred carriers (e.g., local exchange, intraLATA/intrastate toll,
				  interLATA/interstate toll, or international interexchange) the letter of agency
				  must contain separate statements regarding those choices, although a separate
				  letter of agency for each choice is not necessary; and,
(5) That the end-user understands that any
				  preferred carrier selection the end-user chooses may involve a charge to the
				  end-user for changing the end-user's preferred carrier.