New Jersey Administrative Code › Title 17 - TREASURY - GENERAL › Chapter 24 - 9-1-1 EMERGENCY TELEPHONE SYSTEM › Subchapter 1 - GENERAL PROVISIONS › Section 17:24-1.2 - Definitions

Current through Register Vol. 56, No. 14, July 15, 2024
The following words and terms, as used in this chapter,
				  shall have the following meanings, unless the context clearly indicates
				  otherwise:
"Abandoned call" means a call placed to 9-1-1 in which the
				  caller disconnects before the call can be answered by the PSAP.
"Automatic Location Identification (ALI)" means the automatic
				  display of the calling party's telephone number, address and supplementary
				  information at the PSAP.
"Automatic Number Identification (ANI)" means the automatic
				  display of the calling party's telephone number.
"Average busiest hour" means the one-hour period during each
				  week in which the most emergency telephone calls are received.
"Blind transfer" means failing to advise the calling party
				  that the call is being transferred and failing to remain on the line until
				  there is confirmation that the appropriate transfer has been made.
"Call relay" means pertinent information is received by the
				  PSAP operator and relayed to the proper dispatch center.
"Call referral" means callers are referred to secondary
				  numbers for response to their needs.
"Call transfer" means the PSAP operator determines the proper
				  responding agency and connects the caller to that agency which then performs
				  the necessary dispatching.
"Calling party hold" means a feature that prevents the
				  calling party from disconnecting the call even if the caller hangs up the
				  telephone.
"Commission" means the New Jersey State Public Safety
				  Communications Commission established pursuant to
				  52:17C-2 which shall oversee the
				  Office of Emergency Telecommunications Services in the planning, design, and
				  implementation of the Statewide emergency enhanced 9-1-1 telephone
				  system.
"Computer Aided Dispatch (CAD)" means a computer system
				  designed to assist PSAP/PSDP operators and dispatchers to increase the
				  efficiency and accuracy of dispatching public safety services.
"Dedicated trunks" means telephone lines used exclusively for
				  transmission of 9-1-1 calls. Other trunks are shared by multiple telephone
				  numbers.
"Dial tone first" means the allowance of a 9-1-1 or "0"
				  Operator calls to be completed without the deposit of a coin or credit
				  card.
"Direct dispatch" means 9-1-1 call answering and public
				  safety dispatching is done by the personnel at the PSAP.
"Emergency Service Zone" (ESZ) means the geographical area
				  having a unique combination of police, fire, and EMS services.
"Enhanced 9-1-1" means an emergency telephone system that
				  provides sophisticated features via computers and electronic switches so that
				  calls can be selectively routed to one of multiple PSAPs and, when answered,
				  provides an ANI and/or ALI display at the PSAP.
"Forced disconnect" means the capability of a PSAP to
				  disconnect a 9-1-1 call to avoid caller jamming of the incoming phone
				  lines.
"Instant playback recorder" means a device that records voice
				  or voice/ALI data and is capable of instantly replaying the same.
"Logging recorder" means a device that electronically records
				  all voice communications and transactions on the 9-1-1 network at PSAPs and
				  PSDPs. A logging recorder provides date/time information, is operative on a
				  continuous or controlled basis, and is primarily for archival purposes.
"Master Street Address Guide (MSAG)" means the computer file
				  containing address ranges and communities that define the emergency service
				  zones.
"OETS" means the Office of Emergency Telecommunications
				  Services in the New Jersey Office of Information Technology.
"P.01 grade of service" means a grade of emergency telephone
				  service where no more than one call in 100 attempts will be blocked during the
				  average busiest hour.
"Public Safety Answering Point (PSAP)" means the first point
				  of reception of a 9-1-1 call.
"Public Safety Dispatch Points (PSDP)" means a location which
				  provides dispatch services for one or more public safety agencies.
"Public safety agency" means a functional division of a
				  public agency which provides firefighting, police, EMS, or other emergency
				  service.
"Ringback" means a feature that permits the PSAP to ring the
				  hung up telephone on a held circuit.
"Ringdown time" means the length of time that a phone rings
				  before it is answered. This factor affects both the number of telephone lines
				  and the number of 9-1-1 call-takers that are required at the PSAP.
"Selective routing" means a feature that routes a 9-1-1 call
				  from a central office to the designated PSAP based upon the identified number
				  of the calling party, or in the case of a cellular call, a unique 10-digit
				  identification number for each cell site, or if so configured, each sector at
				  the cell site.
"Telephone company" means the organization that provides
				  switched local telephone exchange access service or equivalent.
"TTY" means a telecommunication device for the deaf, speech
				  or hearing impaired.
"Wireless telephone company" means any person providing
				  commercial mobile radio service as defined in
				  47 U.S.C. §
										332(d).