Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › WATER SERVICE AND SEWAGE SERVICE › Utilities That Service Limited Number of Customers: Rates and Service › Section 704.627 - Inspection; survey of customers; report of findings and recommendations; utility's response

Current through June 11,
				2024
1. The Regulatory
				Operations Staff will conduct a periodic inspection of the facilities, books
				and records of each public utility subject to the provisions of NAC 704.570 to
				704.628, inclusive. The frequency of the inspections will be based on the
				growth in customer base, customer satisfaction or any other change in the
				utility that would provide a reason for an inspection, or on the request of the
				Commission.
2. The Regulatory
				Operations Staff will notify the utility and the Bureau of Consumer Protection
				that an inspection will be made in accordance with this section. Within 30 days
				after the utility receives notice of the inspection, the utility shall provide
				the Commission with adhesive mailing labels individually addressed to each
				customer. The Regulatory Operations Staff, through the Division of Consumer
				Complaint Resolution, will mail a survey to each customer of the utility which
				is scheduled for inspection.
3.
				After completing the inspection, the Regulatory Operations Staff will submit a
				written report of its findings and recommendations to the Commission, the
				utility and the Bureau of Consumer Protection. If the conclusion of the report
				is that the utility is not in compliance with the standards of service set
				forth in NAC 704.628, the utility shall submit to the Commission, within 30
				days after its receipt of the report, its written response to the findings and
				recommendations of the Regulatory Operations Staff. The utility may contest the
				findings and recommendations and request a hearing before the Commission. If no
				hearing is requested, the utility's response must indicate how the utility
				intends to comply with the recommendations set forth in the report of the
				Regulatory Operations Staff. If expenditures for construction are required for
				compliance, the utility shall include a timetable for the construction, an
				estimate of its cost, and an estimate of the effect, if any, of the expenditure
				on the utility's rates. Upon its receipt of the utility's response, the
				Regulatory Operations Staff will place the matter before the Commission.
				Whether or not a hearing is requested, the Commission may schedule a session to
				receive comments from the utility's customers on the quality of its service.
				The Commission will consider the survey of customers, the Regulatory Operations
				Staff's report, the utility's response and the record of any hearing held
				before it approves or disapproves the findings and recommendations of the
				Regulatory Operations Staff or makes any findings and recommendations of its
				own.
Added to NAC by Pub.
				  Service Comm'n, eff. 10-26-84; A by Pub. Utilities Comm'n by R079-99, 11-16-99;
				  R047-02, 10-24-2002; R036-10, 12-16-2010
NRS
					 703.025,
					 704.210