reglab/statecodes huggingface dataset:
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › DISCLOSURES TO CUSTOMERS BY CERTAIN ELECTRIC UTILITIES › Section 704.2765 - "Biomass" defined

Current through June 11,
			 2024
"Biomass" has the meaning ascribed to it in
				NRS
				704.007.
Added to NAC by Pub.
				Utilities Comm'n by R145-01, eff. 1-22-2002
NRS
				  703.025,
				  704.210,
				  704.763
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › DISCLOSURES TO CUSTOMERS BY CERTAIN ELECTRIC UTILITIES › Section 704.2767 - "Electric utility" defined

Current through June 11,
			 2024
"Electric utility" has the meaning ascribed to it in
				NRS
				704.187.
Added to NAC by Pub.
				Utilities Comm'n by R145-01, eff. 1-22-2002
NRS
				  703.025,
				  704.210,
				  704.763
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › DISCLOSURES TO CUSTOMERS BY CERTAIN ELECTRIC UTILITIES › Section 704.2769 - "Excluded sale" defined

Current through June 11,
			 2024
"Excluded sale" means electricity that an electric utility
				sells to any person or entity other than its retail customers in this
				State.
Added to NAC by Pub.
				Utilities Comm'n by R145-01, eff. 1-22-2002
NRS
				  703.025,
				  704.210,
				  704.763
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › DISCLOSURES TO CUSTOMERS BY CERTAIN ELECTRIC UTILITIES › Section 704.2771 - "Generation asset" defined

Current through June 11,
			 2024
"Generation asset" means any plant, facility, equipment or
				system which is located within or outside this State and which converts
				nonelectrical energy into electrical energy or otherwise produces electrical
				energy.
Added to NAC by Pub.
				Utilities Comm'n by R145-01, eff. 1-22-2002
NRS
				  703.025,
				  704.210,
				  704.763
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › DISCLOSURES TO CUSTOMERS BY CERTAIN ELECTRIC UTILITIES › Section 704.2773 - "Heavy metal" defined

Current through June 11,
			 2024
"Heavy metal" means any heavy metal which is released in
				quantities that must be reported to the United States Environmental Protection
				Agency pursuant to
				42 U.S.C. §
									11023 and 40 C.F.R. Part 372.
Added to NAC by Pub.
				Utilities Comm'n by R145-01, eff. 1-22-2002
NRS
				  703.025,
				  704.210,
				  704.763
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › DISCLOSURES TO CUSTOMERS BY CERTAIN ELECTRIC UTILITIES › Section 704.2775 - "Native generation" defined

Current through June 11,
			 2024
1. "Native
			 generation" means electricity which is generated from a generation asset that
			 is owned by or under contract to an electric utility.
2. The term does not include purchased
			 power.
Added to NAC by Pub.
				Utilities Comm'n by R145-01, eff. 1-22-2002
NRS
				  703.025,
				  704.210,
				  704.763
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › DISCLOSURES TO CUSTOMERS BY CERTAIN ELECTRIC UTILITIES › Section 704.2777 - "Purchased power" defined

Current through June 11,
			 2024
"Purchased power" means electricity that an electric utility
				purchases from another person or entity pursuant to a purchase
				agreement.
Added to NAC by Pub.
				Utilities Comm'n by R145-01, eff. 1-22-2002
NRS
				  703.025,
				  704.210,
				  704.763
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › DISCLOSURES TO CUSTOMERS BY CERTAIN ELECTRIC UTILITIES › Section 704.2783 - Distribution and formatting of disclosure statements

Current
			 through June 11, 2024
1.
			 On a semiannual basis before the close of the billing cycles for January and
			 July of each calendar year, each electric utility shall provide to its retail
			 customers a disclosure statement that discloses the information required by NAC
			 704.2785 and 704.2787.
2. Each
			 electric utility shall:
(a) Include the
			 disclosure statement as an insert to the bills that the electric utility sends
			 to its retail customers; and
(b) If
			 the electric utility maintains a website on the Internet or any successor to
			 the Internet, post the disclosure statement on that website.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › DISCLOSURES TO CUSTOMERS BY CERTAIN ELECTRIC UTILITIES › Section 704.2785 - Contents of disclosure statement: Information relating to certain sales, energy sources and emissions

Current through June 11,
			 2024
1. The disclosure
			 statement must disclose:
(a) The total number
			 of megawatt-hours sold by the electric utility to retail customers in this
			 State, which must be calculated by taking the sum of native generation and
			 purchased power and reducing that sum by excluded sales; and
(b) For each energy source, the number of
			 megawatt-hours generated from the energy source and the percentage that those
			 megawatt-hours constitute of the total number of megawatt-hours sold by the
			 electric utility to retail customers in this State. The energy sources must be
			 identified in the disclosure statement as follows:
(1) Coal.
(2) Natural gas.
(3) Oil.
(4) Hydroelectric.
(5) Geothermal.
(6) Solar.
(7) Nuclear.
(8) Wind.
(9) Biofuel.
(10) Biomass.
(11) Other. The number of megawatt-hours
			 generated from other energy sources must be calculated and disclosed in an
			 aggregate amount. Each energy source contributing to the aggregate amount must
			 be specified in the disclosure statement.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › DISCLOSURES TO CUSTOMERS BY CERTAIN ELECTRIC UTILITIES › Section 704.2787 - Contents of disclosure statement: Information relating to certain products, services and programs

Current through June 11,
			 2024
1. The disclosure
			 statement must, without limitation:
(a)
			 Provide a summary of any programs and information relating to energy
			 conservation that is offered by the electric utility;
(b) Describe the procedures for enrolling in
			 the equal payment plan or for making alternative payment arrangements with the
			 electric utility;
(c) Describe any
			 energy programs that provide assistance to retail customers with low incomes
			 and explain how to apply for assistance from such programs;
(d) Identify any other energy programs which
			 may provide assistance to retail customers and which are operated by the
			 electric utility or by other sources known to the electric utility, including,
			 without limitation, federal, state and local governments; and
(e) Contain information about the safe
			 disposal and recycling of electronic waste, electrical systems and other waste,
			 including, without limitation, compact fluorescent light bulbs.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › ADVERTISING BY CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.280 - Definitions

Current through June 11, 2024
As used in NAC 704.280 to 704.295, inclusive, unless the
				context otherwise requires:
1.
			 "Advertising" means the commercial use of any medium, including the newspaper,
			 radio or television, or printed matter, by a utility to transmit a message to
			 its customers or to a substantial number of members of the public.
2. "Political advertising" means any
			 advertising whose purpose is to influence public opinion with respect to any
			 legislative, administrative, or electoral matter or any controversial issue of
			 public importance.
3. "Promotional
			 advertising" means any advertising whose purpose is to encourage persons to
			 select, use, or add the service of a utility or to select or install any
			 appliance or equipment designed to use the utility's service.
Pub. Service Comm'n,
				Gen. Order 28 § 2.0, eff. 8-21-81
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › ADVERTISING BY CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.285 - Applicability

Current through June 11, 2024
The provisions of NAC 704.280 to 704.295, inclusive, apply to
				all utilities which provide electric or gas service.
Pub. Service Comm'n,
				Gen. Order 28 § 1.2, eff. 8-21-81
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › ADVERTISING BY CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.290 - Promotional or political advertising

Current through June 11,
			 2024
No utility which provides electric or gas service may recover
				from any person other than its shareholders or other owners any of its
				expenditures, whether direct or indirect, for promotional or political
				advertising.
Pub. Service Comm'n,
				Gen. Order 28 § 3.1, eff. 8-21-81
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › ADVERTISING BY CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.295 - Exemptions

Current through June 11, 2024
The provisions of NAC 704.280 to 704.295, inclusive, do not
				apply to:
1. Advertising which informs
			 customers how they can conserve energy or reduce peak demand for
			 energy.
2. Advertising required by
			 law, including, without limitation, advertising required by
			 NRS
			 704.763 and NAC 704.2761 to 704.2787,
			 inclusive.
3. Advertising regarding
			 interruptions in service, safety measures or emergency conditions.
4. Advertising concerning opportunities for
			 employment with a utility.
5. Any
			 explanation of or justification for existing or proposed rate schedules, or
			 notifications of hearings thereon.
Pub. Service Comm'n,
				Gen. Order 28 § 3.2, eff. 8-21-81-NAC A by Pub. Utilities Comm'n by
				R145-01, 1-22-2002
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.302 - Definitions

Current through June 11, 2024
As used in NAC 704.302 to 704.390, inclusive, unless the
				context otherwise requires, the words and terms defined in NAC 704.3022 to
				704.317, inclusive, have the meanings ascribed to them in those
				sections.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A by Pub. Utilities Comm'n by R198-01,
				2-17-2005
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.3022 - "Advanced service delivery meter" defined

Current through June
			 11, 2024
"Advanced service delivery meter" means a digital device for
				measuring usage of electricity in discrete intervals of time which is capable
				of remotely connecting or disconnecting electric service to a residential
				customer of an electric utility and which is integrated into a functional
				system that is capable of remote connection and disconnection.
Added to NAC by Pub.
				Utilities Comm'n by R035-11, eff. 10-26-2011
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.3023 - "Advanced service delivery meter customer" defined

Current
			 through June 11, 2024
"Advanced service delivery meter customer" means a residential
				customer of an electric utility who is provided electric service by the
				electric utility through an advanced service delivery meter.
Added to NAC by Pub.
				Utilities Comm'n by R035-11, eff. 10-26-2011
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.303 - "Customer" defined

Current through June 11,
			 2024
"Customer" means a person:
1. Who receives or applies to receive
			 residential gas or electric service from a utility;
2. In whose name such service is or is to be
			 provided, as evidenced by a signature on the application or contract for such
			 service; or
3. In whose name such
			 service is or is to be provided, as may be established by other demonstrable
			 evidence that the person requested the utility to provide such service in that
			 person's name.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A by Pub. Utilities Comm'n by R198-01,
				2-17-2005
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.304 - "Deposit" defined

Current through June 11,
			 2024
"Deposit" means security provided by a customer to ensure
				payment for service provided by a utility.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.3055 - "Division" defined

Current through June 11,
			 2024
"Division" means the Division of Consumer Complaint Resolution
				of the Commission.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.3065 - "Elderly" defined

Current through June 11,
			 2024
"Elderly" means a person who is 62 years of age or
				older.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.307 - "Especially dangerous to health" defined

Current through June 11,
			 2024
"Especially dangerous to health" means a condition or event
				likely to cause serious impairment to the health of a person who appears to be
				unable, without assistance, to manage his or her own resources, carry out the
				activities of daily living, or protect himself or herself from neglect or a
				hazardous situation.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.309 - "Guarantor" defined

Current through June 11,
			 2024
"Guarantor" means a person who assumes liability for the
				payment of the bill of a customer in an amount not to exceed the appropriate
				amount of the deposit for the account of the customer.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.3105 - "Person with a disability" defined

Current through June 11,
			 2024
"Person with a disability" means a person who:
1. Is affected by any physical or mental
			 disability as described in
			 NRS
			 615.110 or a substantial handicap to
			 employment as defined in
			 NRS
			 615.130; or
2. Receives disability benefits from the
			 Social Security Administration.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.313 - "Rule" defined

Current through June 11,
			 2024
"Rule" means a provision, included in the tariff of a utility,
				which establishes the application of rates, charges, and standards for service
				and is not included in a rate schedule.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.314 - "Satisfactory credit" defined

Current through June 11,
			 2024
"Satisfactory credit" means the payment of bills for utility
				service for 12 consecutive months, without a termination of service and with
				not more than three payments during that period made after the date of issuance
				of the next monthly bill. Any history of payment that does not meet these
				requirements is unsatisfactory credit.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.315 - "Termination of service" defined

Current through June 11,
			 2024
"Termination of service" means the intentional cessation of
				service by a utility to a customer which has not been requested by the customer
				and which occurs pursuant to the tariff of the utility.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.316 - "Timely payment" defined

Current through June 11,
			 2024
Except as otherwise provided in NAC 704.339, "timely payment"
				means the payment of a bill for service by a customer before the date the bill
				is past due.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.317 - "Utility" defined

Current through June 11,
			 2024
"Utility" means a public utility, as defined in
				NRS
				704.020, which furnishes gas or
				electricity.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.320 - Records of utility

Current through June 11,
			 2024
1. Each utility
			 shall prepare and maintain records for at least 3 years. The records must
			 contain:
(a) For each of its customers:
(1) His or her payment performance;
(2) His or her usage of gas or electric
			 energy for each billing period; and
(3) The amount of his or her bill for each
			 billing period.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.321 - Terms of agreement with customer

Current through June 11,
			 2024
1. Except as
			 otherwise provided in this section, a utility may not enter into any agreement
			 with a customer under terms that are inconsistent with the provisions of NAC
			 704.302 to 704.390, inclusive.
2.
			 Notwithstanding the provisions of NAC 704.302 to 704.390, inclusive, a utility
			 may enter into an agreement with a customer under terms that are more favorable
			 to the customer than those provided by NAC 704.302 to 704.390, inclusive, if
			 the more favorable terms are consistent with the tariffs of the
			 utility.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A by Pub. Utilities Comm'n by R198-01,
				2-17-2005
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.322 - Form for complaint by customer

Current through June 11,
			 2024
A utility shall make available a standard form to be used by
				its customers for the purpose of making written complaints to the utility. The
				form must be available at each office of the utility.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.323 - Transmittal of information to customers

Current through June 11,
			 2024
1. A utility shall
			 send to each of its customers a statement containing a clear and concise
			 explanation of its existing rate schedules which are applicable to the
			 customer. The statement must be sent to each customer:
(a) At the time the customer makes
			 application for service; and
(b) In
			 the next bill sent to the customer after any change applicable to that customer
			 is made in a rate schedule, except for quarterly adjustments to its base tariff
			 energy rate and, if applicable, for quarterly adjustments to its deferred
			 energy accounting adjustment for which notice was provided pursuant to
			 subsection 4 or 5 of NAC 704.118.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.326 - Application for service; provision of range of historical energy use at location of service

Current through June 11,
			 2024
1. Except as
			 otherwise provided in subsection 2, a customer may make an application for
			 service by mail.
2. A customer who
			 is applying for service from a utility for the first time, or who has not
			 received service from the utility during the preceding 2 years, may be required
			 by the utility to apply for service in person unless this will cause undue
			 hardship.
3. Upon the request of a
			 customer who has applied for service from a utility, the utility shall provide
			 the customer, or any other person or entity designated by the customer in
			 writing, with a range of historical energy use at the location where service is
			 to be provided to the customer. In providing the information to the customer or
			 the customer's designee, the utility shall take appropriate measures to protect
			 confidential customer information regarding all prior customers at that
			 location.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A by Pub. Utilities Comm'n by R198-01,
				2-17-2005
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.327 - Establishment of credit

Current through June 11,
			 2024
1. A utility may
			 require a customer to establish credit before it furnishes service.
2. A customer may establish credit if he or
			 she:
(a) Submits payment of a cash deposit to
			 ensure the payment of a bill issued to him or her for service;
(b) Has been a customer of the utility within
			 the preceding 2 years and has established satisfactory credit;
(c) Has been a customer of another municipal
			 or regulated energy utility within the preceding 2 years and has made timely
			 payment of each bill issued to him or her during the 12 months immediately
			 preceding the request for service; or
(d) Has otherwise established credit that is
			 acceptable to the utility.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.328 - Deposit: Generally

Current through June 11,
			 2024
1. Except as
			 otherwise provided in subsections 2 and 3, a deposit for each service provided
			 by a utility must not exceed an amount equal to 150 percent of the estimated
			 average monthly bill of the customer for each such service. Deposits for
			 multiple types of utility service from the same utility must be calculated
			 separately.
2. If an elderly
			 customer establishes credit by making a deposit, the deposit must not exceed 50
			 percent of the deposit established pursuant to subsection 1.
3. If service to a customer has been
			 terminated, the deposit required by the utility for resumption of service must
			 not exceed an amount equal to 150 percent of the estimated average monthly bill
			 of the customer for service to be resumed.
4. A utility may require:
(a) An elderly customer who has had a
			 termination of service or made four or more payments after the issuance of the
			 next monthly bill within a 12-month period to provide the remaining 50 percent
			 of the deposit.
(b) A customer, who
			 has not been required to provide a deposit, to provide a deposit once the
			 customer's credit has become unsatisfactory.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.329 - Deposit: Alternatives

Current through June 11,
			 2024
1. A utility may
			 not require a customer to provide a deposit if the customer:
(a) Has established satisfactory credit with
			 the utility or any other municipal or regulated energy utility;
(b) Uses a guarantor with satisfactory
			 credit; or
(c) Receives benefits
			 from a retirement plan or the Social Security Administration, unless the
			 customer has had a termination of service or has made four or more payments
			 after the issuance of the next monthly bill within a 12-month period.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.330 - Deposit: Additional amount

Current through June 11,
			 2024
1. A utility may
			 require a customer who is subject to the termination of service and who
			 requests the resumption or continuation of service to provide a deposit in
			 addition to any other deposit made by the customer pursuant to NAC 704.328 only
			 if the initial deposit has been returned to the customer or more than one-half
			 of the deposit has been applied to the account of the customer. In no event may
			 the amount of a deposit held by a utility exceed the amounts specified in NAC
			 704.328.
2. If a utility requires a
			 customer to provide a deposit pursuant to subsection 1, the deposit may be
			 combined with any arrearage, and the customer may pay the deposit and the
			 arrearage pursuant to an agreement for deferred payment in accordance with NAC
			 704.341.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A by Pub. Utilities Comm'n by R198-01,
				2-17-2005
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.331 - Deposit: Notification of requirement

Current through June 11,
			 2024
A utility shall notify the customer after the third late
				payment that a deposit will be required after the fourth late payment if the
				utility wishes to require a deposit pursuant to:
1. Paragraph (a) of subsection 4 of NAC
			 704.328;
2. Paragraph (c) of
			 subsection 1 of NAC 704.329.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.332 - Deposit: Payment in installments

Current through June 11,
			 2024
1. A customer who
			 is required to pay a deposit must be permitted to enter into a written
			 agreement with the utility for payment of the deposit in
			 installments.
2. Except as
			 otherwise provided in NAC 704.341, if such an agreement is entered into:
(a) The customer may be required to pay:
(1) An amount equal to at least one-third of
			 the deposit, if it is more than $50, before service is provided;
(2) The remainder of the deposit, in not more
			 than two equal installments, not later than 30 and 60 days, respectively, after
			 the date of the agreement; and
(3)
			 Interest, at a rate set forth in the tariff of the utility, on the unpaid
			 portion of the deposit.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.333 - Deposit: Return

Current through June 11,
			 2024
A utility shall return any deposit paid by a customer if he or
				she has made timely payments for 12 consecutive months.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.334 - Guarantors

Current through June 11, 2024
1. A guarantor must be a customer of the
			 utility providing service to the customer for whom the guarantor is
			 acting.
2. The liability of a
			 guarantor is limited to the amount of the deposit that the customer otherwise
			 would have been required to pay and ceases after the date the deposit otherwise
			 would have been required to be returned.
3. A guarantor who is required to make any
			 payment for a customer may pay the amount owed within a period of not more than
			 3 months. If payment is not made within that period, the utility may terminate
			 service to the guarantor without notice.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.336 - Basis and contents of bill for service

Current through June 11,
			 2024
1. Except as
			 otherwise provided in NAC 704.337, each bill for service issued by a utility
			 must be based upon a reading of the meter of the customer or the applicable
			 flat rate.
2. Each bill for service
			 must include:
(a) Any previous
			 balance;
(b) The amount due for
			 service provided during the current billing period, with the date upon which
			 this amount is past due;
(c) Any
			 approved charge for late payment of a bill, with the date upon which that
			 charge begins to accrue;
(d) The
			 customer charge;
(e) The fuel
			 adjustment cost and gas adjustment cost;
(f) Any other authorized fee, charge, or
			 tax;
(g) Any unregulated
			 charge;
(h) The total of the
			 preceding amounts;
(i) The meter
			 readings for the first and last day of the billing period;
(j) The quantity of gas or electric energy
			 consumed;
(k) The date the meter
			 was read;
(l) The next date the
			 meter will be read;
(m) The summary
			 of the provisions of NAC 704.346 required by subsection 4 of that section;
			 and
(n) The telephone number and
			 address of the office of the utility where a customer may obtain information
			 concerning his or her bill or the service provided.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.337 - Billing based upon estimated usage

Current through June 11,
			 2024
1. Except as
			 otherwise provided in subsection 4, if a utility is unable, because of
			 circumstances beyond its control, to read the meter of a customer on the date
			 scheduled, it may bill the customer based upon the customer's estimated usage
			 for the billing period.
2. For the
			 purposes of this section, circumstances beyond the control of a utility
			 include:
(a) Severe weather;
(b) The presence of an animal on the premises
			 of the customer which prevents an employee of the utility from reading the
			 meter without risk of injury; or
(c) Any other circumstance which makes it
			 unreasonably difficult to read the meter.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.338 - Program for equalized billing for service

Current through June 11,
			 2024
1. Except as
			 otherwise provided in this section, a utility shall offer a program of
			 equalized billing to any customer whose utility service is connected at the
			 time the request is made.
2. If a
			 customer requests to enter into the program of equalized billing and the
			 customer has an arrearage when the request is made, the customer may not enter
			 into the program unless the customer:
(a)
			 Pays at least 50 percent of the arrearage upon entering into the program;
			 and
(b) Agrees to pay, in amounts
			 that are apportioned over the first year of participation in the program, the
			 remaining arrearage.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.339 - Billing and payment for service

Current through June 11,
			 2024
1. A utility shall
			 deliver a bill to a customer:
(a) By
			 depositing the bill with the United States Postal Service, properly addressed
			 and postage prepaid, for delivery by first-class mail to the billing address of
			 the customer;
(b) By another means
			 of delivery of the bill to the billing address of the customer; or
(c) If requested by the customer and within
			 the capability of the utility, by sending an electronic bill via the Internet
			 to the electronic address of the customer. The electronic bill must contain the
			 same content and be presented in the same or a similar format as a bill
			 delivered to the customer pursuant to paragraph (a).
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.341 - Program for deferred payment of delinquent bill

Current through
			 June 11, 2024
1. Except
			 as otherwise provided in this section and NAC 704.338, a utility shall provide
			 a program for the deferred payment of a delinquent bill for any customer who
			 requests the program and agrees in writing to pay:
(a) The arrearage within 90 days after the
			 execution of the agreement, in four equal payments, with the first payment to
			 be made upon the execution of the agreement; and
(b) All future bills when due.
The 90-day period otherwise provided for payment of the
				arrearage may be extended at the discretion of the utility.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.342 - Program to pay bills of customers under financial hardship; coordination with other entities providing assistance to lower-income customers

Current through June 11, 2024
1. A utility shall provide a program for the
			 payment of bills for customers who have difficulty paying their bills because
			 of financial hardship.
2. A utility
			 shall coordinate with governmental agencies and other entities that provide
			 energy assistance to lower-income customers and with governmental agencies and
			 other entities that provide services for weatherization and energy efficiency
			 to lower-income customers to enable such agencies and entities to administer
			 efficiently and effectively their assistance and services to lower-income
			 customers.
3. A utility shall
			 disclose to the agencies and entities described in subsection 2 information
			 concerning the energy use of a customer, if the customer signs a release
			 authorizing the utility to disclose that information.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A by Pub. Utilities Comm'n by R198-01,
				2-17-2005
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.3425 - Visits for service and repair

Current through June 11,
			 2024
1. If a customer is
			 required to be present at a location for a service or repair visit by a
			 utility, the utility shall arrange with the customer, by mutual agreement:
(a) A 4-hour time span during which the visit
			 will be scheduled; or
(b) An
			 alternate method of entry to the location.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.343 - Testing meters for accuracy

Current through June 11,
			 2024
1. Each utility
			 shall provide or have access to a facility to determine the accuracy of its
			 meters. A utility shall test the meter of a customer upon his or her
			 request.
2. No charge may be made
			 for performing a test once during any 12-month period. A utility may charge the
			 customer a fee, as set forth in its tariff, for any additional test conducted
			 during that period.
3. The customer
			 may be present and may request that a qualified representative of the
			 Commission be present at the time a test is conducted.
4. If a meter is tested at the request of a
			 customer, the utility shall, within a reasonable time after the test:
(a) Provide the customer with a written
			 statement of the results of the test; and
(b) Notify the customer in writing if the
			 meter is replaced or repaired.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.344 - Adjustment of bill when meter inaccurate

Current through June 11,
			 2024
1. If a meter is
			 tested pursuant to NAC 704.343 and is found to be inaccurate by more than 2
			 percent, the bill for service of any customer affected must be adjusted as
			 provided in this section.
2. Except
			 as otherwise provided in subsection 3, if the meter has:
(a) Under-recorded the usage of gas or
			 electric energy, the adjustment must be made only for the period of the most
			 recent 3 months of usage.
(b)
			 Over-recorded usage, the adjustment must be made only for the period of the
			 most recent 6 months of usage.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.346 - Resolution of dispute regarding bill, charge or service

Current
			 through June 11, 2024
1.
			 If a customer disputes any bill, charge, or service, the utility shall promptly
			 investigate the matter and report its determination to the customer. If the
			 customer so requests, the report must be made in writing. Whether or not a
			 written report is requested, the utility shall inform the customer of the right
			 to file a complaint with the Division.
2. If the customer is not satisfied with the
			 determination made by the utility, the customer may file a complaint with the
			 Division.
3. If a complaint is
			 filed, unless the utility agrees to waive the requirement at the request of the
			 Division, the customer may be required by the utility to pay any disputed
			 amount to the utility pending resolution of the complaint.
4. A summary of the provisions of this
			 section must be printed on the back of each bill or notice issued by a utility.
			 The summary must include the mailing address, telephone number, and toll-free
			 telephone number of the Division.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.348 - Refusal to provide service

Current through June 11,
			 2024
Except as otherwise provided in NAC 704.383, a utility may
				refuse service or refuse to resume service to a customer:
1. Until the customer complies with the
			 requirements of the Commission and set forth in the tariff of the
			 utility;
2. If the customer has
			 obtained or attempted to obtain service by fraudulent means, unless the
			 conditions constituting the fraud have been corrected; or
3. If there exists any of the conditions
			 described in NAC 704.350.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.350 - Termination of service: No prior notice

Current through June 11,
			 2024
A utility may terminate electric or gas service without prior
				notice only:
1. If an unsafe or
			 hazardous condition related to electric or gas service is found to exist on the
			 customer's premises;
2. If the use
			 of electric or gas service on the customer's premises is found to be
			 detrimental or damaging to the facilities or services of the utility or its
			 customers;
3. Upon the order of any
			 court or the Commission;
4. If the
			 acts of the customer or the conditions upon the customer's premises are such as
			 to indicate to the utility that the customer intends to defraud it;
5. If the utility has tried diligently to
			 meet the requirements for notice set forth in NAC 704.360 and 704.365 but has
			 not been able to give such a notice;
6. If an event occurs which could not have
			 been reasonably anticipated or controlled and which requires the termination of
			 service;
7. If the location where
			 service is provided has been abandoned;
8. If the customer obtained service without
			 the specific credit authorization of the utility; or
9. If the termination without prior notice is
			 otherwise authorized pursuant to NAC 704.302 to 704.390, inclusive.
Pub. Service Comm'n,
				Gen. Order 27 § 3.1, eff. 8-21-81-NAC A 1-5-89; A by Pub. Utilities Comm'n
				by R198-01, 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.355 - Termination of service: Prior notice

Current through June 11,
			 2024
1. Except as
			 otherwise provided in NAC 704.302 to 704.390, inclusive, a utility may
			 terminate electric or gas service to a customer without the consent of the
			 customer, after adequate notice has been given pursuant to NAC 704.360 and
			 704.365, for any of the following reasons:
(a) Nonpayment of a delinquent
			 bill.
(b) Failure to make a
			 security deposit, an installment payment on a delinquent bill, or a security
			 deposit, or a guarantee, when required.
(c) Violation of any rule of the
			 utility.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.360 - Termination of service: Provision of notice

Current through June 11,
			 2024
1. If a utility has
			 a reason for the termination of service under NAC 704.355 and intends to
			 terminate service, the utility shall in every case send a written notice of its
			 intended action to the customer at least 10 days before it carries out the
			 action, except that if the customer has failed to comply with the terms of an
			 agreement for deferred payment, the utility may terminate service upon
			 48-hours' notice as provided in NAC 704.341.
2. If the customer is an advanced service
			 delivery meter customer, an electric utility must include a statement with the
			 initial notice required by subsection 1 stating that the electric utility will
			 notify the advanced service delivery meter customer or a third person
			 designated by the customer pursuant to NAC 704.365 in person before termination
			 of service if:
(a) The advanced service
			 delivery meter customer is elderly or is a person with a disability, or whose
			 household includes a person who is elderly or a person with a disability;
			 and
(b) The advanced service
			 delivery meter customer has notified the electric utility that the advanced
			 service delivery meter customer is elderly or is a person with a disability, or
			 whose household includes a person who is elderly or a person with a disability.
As used in this subsection, "in person" means a method of
				notice provided by an electric utility in which a representative of the
				electric utility visits the premises where an advanced service delivery meter
				is located and makes a reasonable attempt to contact the customer at the
				premises.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.365 - Termination of service: Designation and notification of third person

Current through June 11, 2024
1. A utility shall:
(a) Give written notice to each customer who
			 is elderly or who is a person with a disability that the customer may designate
			 a third person to receive notification of the pending termination of service.
			 The utility shall give the written notice:
(1) At the time the customer applies for
			 service; or
(2) If the customer
			 applies for service by telephone, at the time the customer receives the first
			 bill for service.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.370 - Termination of service: Postponement when dangerous to health

Current through June 11, 2024
1. A utility shall postpone the termination
			 of service to a customer for 30 days after the day on which it receives both of
			 the following:
(a) A statement from a
			 licensed physician, public health official or advanced practice registered
			 nurse certifying that any termination of service would be especially dangerous
			 to the health of the customer or another person who is a permanent resident of
			 the premises where service is being provided and would constitute an emergency
			 affecting the health of the person. The licensed physician, public health
			 official or advanced practice registered nurse may consider the feebleness,
			 advanced age, physical disability, mental incapacity, serious illness or other
			 infirmity of the person affected. Except as otherwise provided in this
			 paragraph, the statement must be in writing and include:
(1) The address where service is
			 provided;
(2) The name of the
			 person whose health would be especially endangered;
(3) A clear description of the nature of the
			 emergency; and
(4) The name, title
			 and signature of the licensed physician, public health official or advanced
			 practice registered nurse certifying the emergency.
The statement may be made by telephone if a written statement
				is sent for confirmation to the utility within 5 days after the oral statement
				is made.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.372 - Termination of service: Postponement upon agreement to pay delinquent bill

Current through June 11, 2024
1. If the service of a customer is being
			 terminated for nonpayment of a delinquent bill or any installment due on such a
			 bill, the utility may postpone the termination, regardless of whether the
			 customer is qualified to make deferred payments pursuant to NAC 704.338 or
			 704.341, if the utility determines that the customer is able to pay the amount
			 owed and the customer agrees to a plan for payment.
2. In determining whether a customer is able
			 to pay the amount owed, the utility shall consider:
(a) The amount owed;
(b) The length of time the bill or
			 installment is past due;
(c) The
			 date the account was established;
(d) The history of payment maintained by the
			 customer with the utility;
(e) The
			 credit history of the customer;
(f)
			 The period for payment;
(g) Any
			 extraordinary circumstances of the case; and
(h) Any information presented to the utility
			 by the customer.