Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › ADDITIONAL REGULATIONS CONCERNING CERTAIN TELECOMMUNICATION SERVICES › Fund to Maintain the Availability of Telephone Service › Section 704.680476 - Termination of Lifeline service; enrollment of subscriber with unpaid toll charges into Lifeline or Tribal Link Up program; waiver of requirements; notice to Eligibility Administrator; inconsistency of eligibility determinations

Current through June 11,
				2024
1. If an eligible
				telecommunications carrier has a reasonable basis to believe that a subscriber
				of Lifeline service no longer meets the criteria to be considered a qualifying
				low-income subscriber, the carrier shall provide to the subscriber, and the
				eligibility responsibility party, if applicable, written notice of impending
				termination of the Lifeline service. The notice must be written in easily
				understood language and delivered to the subscriber separate from the
				subscriber's bill, if one is provided. The eligible telecommunications carrier
				shall terminate the Lifeline service provided to the subscriber if the
				subscriber does not provide proof of continued eligibility to receive Lifeline
				service in a manner consistent with the provisions of
				47 C.F.R. §
										54.405(e)(1).
2. If the Universal Service Administrative
				Company provides notice to an eligible telecommunications carrier that a
				subscriber is receiving Lifeline service from another eligible
				telecommunications carrier or that more than one member of the subscriber's
				household is receiving Lifeline service, the carrier must de-enroll the
				subscriber from participation in the carrier's Lifeline program within 5
				business days after receiving such notice from the Universal Service
				Administrative Company. The eligible telecommunications carrier is not eligible
				for reimbursement for Lifeline service provided to a de-enrolled subscriber
				after the date on which the subscriber is de-enrolled.
3. If a subscriber of Lifeline service does
				not use a Lifeline service that does not require an eligible telecommunications
				carrier to assess or collect a monthly fee from its qualifying low-income
				subscribers for the period of time specified in
				47 C.F.R. §
										54.405(e)(3), the carrier
				must provide to the subscriber written notice regarding the potential
				termination of the Lifeline service pursuant to
				47 C.F.R. §
										54.405(e)(3). A carrier
				shall not terminate Lifeline service for non-usage, as described in
				47 C.F.R. §
										54.405(e)(3), unless the
				requirements set forth in
				47 C.F.R. §
										54.405(e)(3) are met. As
				used in this subsection, "use" has the meaning ascribed to the term "usage" in
				47 C.F.R. §
										54.407(c)(2).
4. If an eligible telecommunications carrier
				receives a request from a subscriber to de-enroll, the eligible
				telecommunications carrier must de-enroll the subscriber pursuant to
				47 C.F.R. §
										54.405(e)(5).
5. Any recertification request made by the
				eligibility responsibility party to a subscriber of Lifeline service must
				comply with the provisions of
				47 C.F.R. §§
										54.405(e)(4) and
				54.410(f).
6. Except as otherwise provided in subsection
				8, an eligible telecommunications carrier shall not disconnect service provided
				pursuant to a Lifeline program solely on the basis that the subscriber fails to
				pay charges for toll calls.
7. An
				eligible telecommunications carrier shall enroll a subscriber who is eligible
				for the Lifeline program or the Tribal Link Up program, or both, but who has
				outstanding unpaid toll charges if the subscriber agrees to toll blocking
				service and sets up a payment arrangement with the carrier for the payment of
				the unpaid toll charges. To reestablish toll service, the subscriber must pay
				the outstanding toll charges in full.
8. An eligible telecommunications carrier may
				file with the Commission an application for a waiver from the requirements of
				subsections 6 and 7.
9. The
				Commission will approve an application for such a waiver only upon determining
				after investigation that the eligible telecommunications carrier:
(a) Would incur substantial costs to comply
				with the provisions of subsections 6 and 7;
(b) Offers, at no charge, toll limitation
				service to its consumers that qualify as low-income subscribers; and
(c) Provides service within a service area in
				which the level of telephone subscription among low-income subscribers is equal
				to or greater than the national average rate of subscription for low-income
				subscribers.