Administrative Rules of Montana › Department 37 - PUBLIC HEALTH AND HUMAN SERVICES › Chapter 37.62 - CHILD SUPPORT ENFORCEMENT SERVICES › Subchapter 37.62.5 - Nonpublic Assistance Services › Rule 37.62.501 - TERMS AND CONDITIONS

Current through Register Vol. 13, July 5, 2024
(1) Under
				40-5-203,
				MCA, the CSSD will provide services to any obligee or obligor who files an
				application for services with the CSSD. If public assistance was previously
				paid to an obligee, the CSSD will continue to provide services to the obligee
				without need for an application. However, if the obligee refused or terminated
				continued services following the last payment of public assistance, the obligee
				must file an application. An application for services or an obligee's
				acceptance of continued services after termination of public assistance shall
				constitute the applicant's or obligee's agreement to the following terms and
				conditions.
(2) For the purposes of
				this rule, "customer" means any person or entity who applies for CSSD services
				or who is receiving CSSD services.
(3) To receive and to continue to receive
				CSSD services under
				40-5-205,
				MCA, a customer must:
(a) pay any application
				fee and any other fee which may be charged under
				40-5-210,
				MCA;
(b) provide original
				certified copies of all child support orders, modifications of child support
				orders, whether issued by a Montana court or agency or by an out-of-state court
				or agency;
(c) provide certified
				copies of all payment records if support was ordered to be paid through the
				clerk of court, central registry or other public entity. If support was ordered
				to be paid directly to the obligee, provide any records, receipts or other
				materials which document payments made or received;
(d) upon request of the CSSD, promptly
				provide any information, documents, statements, exhibits, and other materials
				which the CSSD, in its judgment, may determine relevant to the case or which
				the CSSD finds is a necessary predicate to taking any action in the case. The
				customer must promptly advise the CSSD of any later changes or additions to the
				information and materials previously provided to the CSSD;
(e) promptly advise the CSSD in writing of
				any change of address or status, or any new information about the customer or
				other parties in the case, including changes in physical custody of the child,
				or of any adoption proceedings;
(f)
				cooperate with the CSSD in appearing at the time and place requested for
				interviews, hearings, depositions, blood draws, and other called for
				appearances where the presence of the customer is necessary for preparing
				testimony and evidence, providing information, testifying as witness and
				similar case pertinent activities;
(g) to ensure accurate payment records, if
				the obligee is the customer, the customer must promptly turn over to the CSSD
				all child support payments received from the obligor. If the obligor is the
				customer, the customer must pay child support through the CSSD for subsequent
				distribution to the obligee;
(h)
				let the CSSD know immediately if the customer or any other party initiates any
				action, whether judicial, administrative or private, which competes with, is an
				alternative to, is inconsistent with, or which may in any way affect the action
				the CSSD is taking in the case;
(i)
				except for the information available through the CSSD 's voice response unit
				(VRU) or the CSSD 's online payment lookup web site, submit all requests for
				specific case information in writing to the CSSD. In making any request for
				information, the customer must provide sufficient information to identify the
				customer as the person or entity entitled to receive the information.