reglab/statecodes huggingface dataset:
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.375 - Termination of service: Miscellaneous restrictions

Current through
			 June 11, 2024
1. Except
			 as otherwise provided in subsections 1 and 2 of NAC 704.350, a utility may not
			 terminate service to a customer on a weekend, on a holiday or on the day before
			 a weekend or a holiday.
2. Except
			 as otherwise provided in subsections 1 and 2 of NAC 704.350, an electric
			 utility may terminate service to an advanced service delivery meter customer
			 between the hours of 7:30 a.m. and 12:30 p.m. only.
3. Except as otherwise provided in
			 subsections 1 and 2 of NAC 704.350, a utility may not terminate service to a
			 customer if the utility has knowledge that the customer or a permanent resident
			 of the customer's household:
(a) Is confined
			 to the location where service is provided;
(b) Is on a life support device which, to
			 operate effectively at that location, requires service to be provided by the
			 utility; and
(c) Is likely to die
			 without the aid of the life support device if the utility terminates
			 service.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.380 - Termination of service: Restrictions regarding certain delinquent bills

Current through June 11, 2024
1. A utility may not terminate residential
			 service to a customer because of the failure to pay a delinquent bill for a
			 nonresidential class of service.
2.
			 A utility may not terminate service to a customer because of delinquent bills
			 that were incurred by the previous occupant of the location where service is
			 provided.
Pub. Service Comm'n,
				Gen. Order 27 § 5.3, eff. 8-21-81-NAC A 1-5-89; A by Pub. Utilities Comm'n
				by R198-01, 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.383 - Resumption of service

Current through June 11,
			 2024
1. A utility shall
			 resume service to a customer:
(a) If the
			 customer has complied with the requirements of the utility set forth in its
			 tariff;
(b) Upon the order of any
			 court of competent jurisdiction or the Commission; or
(c) If the statement conforms to the
			 requirements of that paragraph, immediately upon its receipt of the statement
			 described in paragraph (a) of subsection 1 of NAC 704.370.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.385 - Written notice to customers and outreach concerning elderly persons and persons with disability

Current through June 11,
			 2024
1. A utility shall
			 give written notice to:
(a) Each new customer
			 at the time the customer applies for service; and
(b) Each customer at least once annually by
			 means of a notice enclosed with a bill,
that special assistance is available to elderly persons and to
				persons with a disability who are unable to pay their bills on a timely basis
				and that such a person must communicate with the utility if the person wishes
				to benefit from that special assistance.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES › Section 704.390 - Notice of termination of service to customer who is elderly or who is person with disability

Current through June 11,
			 2024
1. A utility may
			 not terminate service to a customer who is elderly or who is a person with a
			 disability, or whose household includes a person who is elderly or a person
			 with a disability, unless the utility has notified the customer or another
			 resident of the customer's household who is 18 years of age or older at the
			 address where service is provided at least 48 hours before the date upon which
			 the termination would occur.
2. An
			 electric utility shall make the notification required by subsection 1 in
			 person. For the purposes of this subsection, "in person" means a method of
			 notice provided by an electric utility in which a representative of the utility
			 visits the premises where an advanced service delivery meter is located and
			 makes a reasonable attempt to contact the customer at the premises.
3. A gas utility shall make the notification
			 required by subsection 1 in person or by telephone.
4. When providing the notice required by
			 subsection 1, the utility shall explain to the customer or other adult resident
			 each item of information which subsection 7 of NAC 704.360 requires to be
			 included in a written notice of intent to terminate service.
5. In addition to the notice required by
			 subsection 1, the utility shall notify governmental agencies or other
			 organizations which have notified the utility that they will assist customers
			 in paying their utility bills.
Pub. Service Comm'n,
				Gen. Order 27 § 6.2, eff. 8-21-81-NAC A 1-5-89; A by Pub. Utilities Comm'n
				by R198-01, 2-17-2005; R035-11, 10-26-2011
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.391 - Definitions

Current through June 11, 2024
As used in NAC 704.391 to 704.3936, inclusive, unless the
				context otherwise requires, the words and terms defined in NAC 704.3912 to
				704.3922, inclusive, have the meanings ascribed to them in those
				sections.
Added to NAC by Pub.
				Utilities Comm'n by R126-02, eff. 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3912 - "Customer" defined

Current through June 11,
			 2024
"Customer" means a person:
1. Who receives or applies to receive
			 residential water service from a utility or landlord;
2. In whose name such service is or is to be
			 provided, as evidenced by a signature on the application or contract for such
			 service; or
3. In whose name such
			 service is or is to be provided, as may be established by other demonstrable
			 evidence that the person requested the utility or landlord to provide such
			 service in that person's name.
Added to NAC by Pub.
				Utilities Comm'n by R126-02, eff. 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3914 - "Division" defined

Current through June 11,
			 2024
"Division" means the Division of Consumer Complaint Resolution
				of the Commission.
Added to NAC by Pub.
				Utilities Comm'n by R126-02, eff. 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3916 - "Especially dangerous to health" defined

Current through June 11,
			 2024
"Especially dangerous to health" means a condition or event
				likely to cause serious impairment to the health of a person who appears to be
				unable, without assistance, to manage his or her own resources, carry out the
				activities of daily living, or protect himself or herself from neglect or a
				hazardous situation.
Added to NAC by Pub.
				Utilities Comm'n by R126-02, eff. 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3918 - "Landlord" defined

Current through June 11,
			 2024
"Landlord" means a landlord of a mobile home park:
1. Who is subject, in whole or in part, to
			 the provisions of chapter 118B of NRS; and
2. Who pays a provider for water service and
			 who distributes or resells the water to one or more residential
			 tenants.
Added to NAC by Pub.
				Utilities Comm'n by R126-02, eff. 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.392 - "Termination of service" defined

Current through June 11,
			 2024
"Termination of service" means the intentional cessation of
				service by a utility or landlord to a customer which has not been requested by
				the customer and, in the case of a utility, which occurs pursuant to the
				tariffs of the utility.
Added to NAC by Pub.
				Utilities Comm'n by R126-02, eff. 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3922 - "Utility" defined

Current through June 11,
			 2024
"Utility" means a public utility, as defined in
				NRS
				704.020, that furnishes residential water
				service to customers.
Added to NAC by Pub.
				Utilities Comm'n by R126-02, eff. 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3924 - Terms of agreement with customer

Current through June 11,
			 2024
1. Except as
			 otherwise provided in this section, a utility or landlord may not enter into
			 any agreement with a customer under terms that are inconsistent with the
			 provisions of NAC 704.391 to 704.3936, inclusive.
2. Notwithstanding the provisions of NAC
			 704.391 to 704.3936, inclusive:
(a) A utility
			 may enter into an agreement with a customer under terms that are more favorable
			 to the customer than those provided by NAC 704.391 to 704.3936, inclusive, if
			 the more favorable terms are consistent with the tariffs of the
			 utility.
(b) A landlord may enter
			 into an agreement with a customer under terms that are more favorable to the
			 customer than those provided by NAC 704.391 to 704.3936, inclusive.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3926 - Termination without prior notice

Current through June 11,
			 2024
A utility or landlord may terminate water service without prior
				notice only:
1. If an unsafe or
			 hazardous condition related to water service is found to exist on the
			 customer's premises;
2. If the use
			 of water service on the customer's premises is found to be detrimental or
			 damaging to the facilities or services of the utility or the landlord, or to
			 other customers;
3. Upon the order
			 of any court or the Commission;
4.
			 If the acts of the customer or the conditions upon the customer's premises are
			 such as to indicate to the utility or landlord that the customer intends to
			 defraud it;
5. If the utility or
			 landlord has tried diligently to meet the requirements for notice set forth in
			 NAC 704.393 but has not been able to give such notice;
6. If an event occurs which could not have
			 been reasonably anticipated or controlled and which requires the termination of
			 service;
7. If the location where
			 service is provided has been abandoned;
8. If the customer obtained service without
			 the specific credit authorization of the utility or landlord; or
9. If the termination without prior notice is
			 otherwise authorized pursuant to NAC 704.391 to 704.3936, inclusive.
Added to NAC by Pub.
				Utilities Comm'n by R126-02, eff. 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3928 - Termination after notice

Current through June 11,
			 2024
Except as otherwise provided in NAC 704.391 to 704.3936,
				inclusive, a utility or landlord may terminate water service to a customer
				without the consent of the customer, after adequate notice has been given
				pursuant to NAC 704.393, for any of the following reasons:
1. Nonpayment of a delinquent bill for water
			 service.
2. Failure to make a
			 security deposit for water service, an installment payment on a delinquent bill
			 or security deposit for water service, or a guarantee, when required.
3. Negligent or wasteful use of water on the
			 premises of the customer.
4.
			 Violation of any rule of the utility or landlord relating to water
			 service.
Added to NAC by Pub.
				Utilities Comm'n by R126-02, eff. 2-17-2005
NRS
				  703.025,
				  704.1835,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.393 - Provision of notice of termination

Current through June 11,
			 2024
1. Except as
			 otherwise provided in NAC 704.3932, if a utility or landlord has a reason for
			 the termination of service pursuant to NAC 704.3928 and intends to terminate
			 service, the utility or landlord shall in every case send a written notice of
			 its intended action to the customer at least 10 days before it carries out the
			 action.
2. If the utility or
			 landlord receives no response to the initial notice, it shall send a second
			 notice to the customer using a method which ensures that the notice is
			 delivered to the customer or the customer's premises at least 48 hours before
			 it terminates service.
3. The
			 initial notice must be served upon the customer:
(a) By personal service; or
(b) By depositing the notice with the United
			 States Postal Service, properly addressed and postage prepaid, for delivery by
			 first-class mail to the customer's last known mailing address.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3932 - Program of deferred payments

Current through June 11,
			 2024
1. Except as
			 otherwise provided in this section, if a utility or landlord intends to
			 terminate service to a customer because of nonpayment, the utility or landlord
			 shall first offer the customer a program of deferred payments.
2. A program of deferred payments must
			 require the customer to pay:
(a) The
			 arrearage within 60 days after the execution of the agreement, in three equal
			 payments, with the first payment to be made upon the execution of the
			 agreement; and
(b) All future bills
			 when due.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3934 - Postponement of termination during forecasted period of extreme heat

Current through June 11, 2024
1. If a utility or landlord intends to
			 terminate service to a customer because of nonpayment, the utility or landlord
			 shall postpone the termination if the termination would occur during a
			 forecasted period of extreme heat for the local geographical area which
			 encompasses the location where service is provided and which typically
			 experiences similar temperature conditions as the location where service is
			 provided.
2. As used in this
			 section:
(a) "Forecasted period of extreme
			 heat" means any period of 24 hours for which the National Weather Service has
			 issued a forecast predicting that, at some point during the period of 24 hours,
			 the outside temperature will be 105 degrees Fahrenheit or higher.
(b) "National Weather Service" means the
			 National Weather Service of the National Oceanic and Atmospheric Administration
			 of the United States Department of Commerce.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › TERMINATION OF RESIDENTIAL WATER SERVICE › Section 704.3936 - Postponement of termination when dangerous to health

Current
			 through June 11, 2024
1.
			 If a utility or landlord intends to terminate service to a customer because of
			 nonpayment, the utility or landlord shall postpone the termination for 30 days
			 after the day on which it receives both of the following:
(a) A statement from a licensed physician,
			 public health official or advanced practice registered nurse certifying that
			 any termination of service would be especially dangerous to the health of the
			 customer or another person who is a permanent resident of the premises where
			 service is being provided and would constitute an emergency affecting the
			 health of the person. The licensed physician, public health official or
			 advanced practice registered nurse may consider the feebleness, advanced age,
			 physical disability, mental incapacity, serious illness or other infirmity of
			 the person affected and may also consider the necessity of cooling to maintain
			 the health of the person affected, such as the necessity of cooling provided by
			 an evaporative cooler or similar device. Except as otherwise provided in this
			 paragraph, the statement must be in writing and include:
(1) The address where service is
			 provided;
(2) The name of the
			 person whose health would be especially endangered;
(3) A clear description of the nature of the
			 emergency; and
(4) The name, title
			 and signature of the licensed physician, public health official or advanced
			 practice registered nurse certifying the emergency.
The statement may be made by telephone if a written statement
				is sent for confirmation to the utility or landlord within 5 days after the
				oral statement is made.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.395 - Definitions

Current through June 11, 2024
As used in NAC 704.395 to 704.421, inclusive, unless the
				context otherwise requires, the words and terms defined in NAC 704.3955 to
				704.403, inclusive, have the meanings ascribed to them in those
				sections.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A by Pub. Utilities Comm'n by R059-02,
				2-17-2005
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.3955 - "Connection fee" defined

Current through June 11,
			 2024
"Connection fee" means the charge for establishing service to a
				customer, defined in the tariff of the utility as the installation or service
				connection charge.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.396 - "Cosigner" defined

Current through June 11,
			 2024
"Cosigner" means a person who assumes liability for the payment
				for service provided by a utility if a customer fails to pay for the
				service.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.3965 - "Customer" defined

Current through June 11,
			 2024
"Customer" means a person:
1. Who receives or applies to receive any
			 residential telecommunication service from a utility;
2. In whose name such service is or is to be
			 provided, as evidenced by a signature on the application or contract for such
			 service; or
3. In whose name such
			 service is or is to be provided, as may be established by other demonstrable
			 evidence that the person requested the utility to provide such service in that
			 person's name.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A by Pub. Utilities Comm'n by R059-02,
				2-17-2005
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.397 - "Deposit" defined

Current through June 11,
			 2024
"Deposit" means money provided by a customer to ensure payment
				for service provided by a utility.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.3975 - "Division" defined

Current through June 11,
			 2024
"Division" means the Division of Consumer Complaint Resolution
				of the Commission.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.398 - "Elderly" defined

Current through June 11,
			 2024
"Elderly" means a person who is 60 years of age or
				older.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.3985 - "Especially dangerous to health" defined

Current through June 11,
			 2024
"Especially dangerous to health" means a condition or event
				likely to cause serious impairment to the health of a person who appears to be
				unable, without assistance, to manage his or her own resources, carry out the
				activities of daily living, or protect himself or herself from neglect or a
				hazardous situation.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.399 - "Guarantor" defined

Current through June 11,
			 2024
"Guarantor" means a person who assumes liability for the
				payment of a deposit if a customer fails to pay the deposit.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.3995 - "Person with a disability" defined

Current through June 11,
			 2024
"Person with a disability" means a person who has a physical or
				mental disability for which he or she receives benefits from a governmental
				agency.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.401 - "Satisfactory credit" defined

Current through June 11,
			 2024
"Satisfactory credit" means credit that is not unsatisfactory
				credit.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4015 - "Termination of service" defined

Current through June 11,
			 2024
"Termination of service" means the intentional cessation of
				service by a utility to a customer that has not been requested by the
				customer.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.402 - "Third person" defined

Current through June 11,
			 2024
"Third person" includes any person or public agency other than
				the customer making the designation or the utility.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4025 - "Unsatisfactory credit" defined

Current through June 11,
			 2024
"Unsatisfactory credit" means the credit of a customer who,
				within the preceding 12 months:
1. Has
			 had his or her service terminated for nonpayment of a delinquent bill or any
			 installment due on such a bill; or
2. Has had dishonored two or more checks
			 drawn by him or her in payment for service.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.403 - "Utility" defined

Current through June 11,
			 2024
"Utility" means a public utility, as defined in
				NRS
				704.020, that furnishes basic service.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A 10-25-95
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.404 - Applicability; purpose

Current through June 11,
			 2024
The provisions of NAC 704.395 to 704.421, inclusive:
1. Apply to telephone service furnished to
			 residential customers by a telecommunication provider which provides basic
			 service.
2. Provide guidance to a
			 small-scale provider of last resort that is not a competitive supplier and
			 which provides service through less than 10,000 access lines regarding the
			 scope and substance of the issues which must be addressed in the tariffs that
			 must be filed with the Commission.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A 10-25-95; A by Pub. Utilities Comm'n by R059-02,
				2-17-2005; R136-07, 1-30-2008; R040-08, 9-18-2008
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4045 - Records of utility

Current through June 11,
			 2024
1. Each utility
			 shall prepare and maintain records for at least 1 year.
2. The records must contain:
(a) The number and accumulated amounts of
			 deposits that have been collected and returned; and
(b) For each of its customers:
(1) His or her payment performance;
(2) The amount for each billing
			 period;
(3) The number and general
			 description of the written complaints filed with the utility;
(4) The number of agreements for payment
			 entered into by the utility; and
(5) The number of terminations and
			 reconnections of service.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4051 - Dissemination of information concerning customers

Current through
			 June 11, 2024
Except for information contained in its telephone directory
				list, a utility may not provide any information concerning its customers to any
				person for commercial purposes without the approval of the Commission. Nothing
				in this section shall be deemed to preclude a utility from providing any
				person, including any other utility or telecommunication provider, with
				information necessary to provide utility services.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A 10-25-95; A by Pub. Utilities Comm'n by R136-07,
				1-30-2008
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.406 - Availability of information to customers

Current through June 11,
			 2024
Each utility shall make available to each of its customers,
				upon request, information describing the services it provides and specifying
				the rates and charges for those services.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4065 - Notice of programs for customers with special needs

Current
			 through June 11, 2024
1.
			 A utility shall notify each customer that special programs may be available for
			 customers who are elderly or persons with a disability or have other special
			 needs.
2. The notice required by
			 subsection 1 must:
(a) Be made by means of a
			 notice on a bill or enclosed with a bill;
(b) Be made not less frequently than once
			 each year;
(c) State that
			 information concerning these programs may be found in NAC 704.395 to 704.421,
			 inclusive, or obtained from the business office of the utility; and
(d) Be printed in a type size that is not
			 smaller than 12-point type or font.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.407 - Terms of agreement with customer

Current through June 11,
			 2024
1. Except as
			 otherwise provided in subsection 2, a utility may not enter into any agreement
			 with a customer under terms that are inconsistent with the provisions of NAC
			 704.395 to 704.421, inclusive, unless it informs the customer of his or her
			 rights under those sections.
2.
			 Notwithstanding the provisions of NAC 704.395 to 704.421, inclusive, a utility
			 may enter into an agreement with a customer under terms that are more favorable
			 to the customer than those provided by NAC 704.395 to 704.421, inclusive, if
			 the more favorable terms are consistent with the tariffs of the
			 utility.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89; A by Pub. Utilities Comm'n by R059-02,
				2-17-2005
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.408 - Application for service

Current through June 11,
			 2024
1. Except as
			 otherwise provided in subsection 2, a customer may make an application for
			 service by mail or by telephone.
2.
			 If there is reason to believe that a customer applying for service has
			 defrauded, is defrauding, or intends to defraud the utility, or if other good
			 cause exists, the utility may refuse to accept an application for service made
			 by mail or by telephone.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4085 - Establishment of credit

Current through June 11,
			 2024
1. A utility may
			 require a customer to establish credit before it:
(a) Furnishes service; or
(b) Resumes service after a termination of
			 service, if the customer:
(1) Has not
			 previously paid a deposit to the utility; or
(2) Has paid a deposit, but it has been
			 returned to the customer in whole or in part, applied to his or her account, or
			 treated as part of a new deposit.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.409 - Deposit: Generally

Current through June 11,
			 2024
1. A customer may
			 be required to pay a deposit or the balance of a deposit if the customer has
			 unsatisfactory credit or cannot establish credit in any other manner permitted
			 by subsection 2 of NAC 704.4085 and:
(a) He
			 or she has not previously paid a deposit;
(b) He or she has paid less than the full
			 amount of the deposit otherwise required pursuant to subsection 4; or
(c) His or her deposit has been returned in
			 whole or in part, applied to his or her account, or treated as part of a new
			 deposit.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4095 - Payment of deposit and connection fee

Current through June 11,
			 2024
1. A customer who
			 pays a deposit or a connection fee, or both, may:
(a) Be required to pay the entire amount of
			 the deposit and connection fee before service is provided; or
(b) Enter into an agreement with the utility
			 for payment of the deposit and connection fee in installments if the customer's
			 credit is satisfactory and the total amount of the deposit and connection fee:
(1) Exceeds $50; or
(2) Is less than $50, if the customer
			 contacts the utility and indicates the existence of circumstances that would
			 result in hardship if the customer were required to pay the deposit and
			 connection fee in one installment.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4105 - Deposit: Return

Current through June 11,
			 2024
If a deposit has been paid by a customer and the customer has
				established a record of timely payments for 12 consecutive months, the utility
				shall return the deposit to the customer.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.411 - Cosigners and guarantors

Current through June 11,
			 2024
1. A cosigner or
			 guarantor must be a customer of the utility providing service to the customer
			 for whom the cosigner or guarantor is acting.
2. The liability of a:
(a) Cosigner ceases after the customer has
			 made 12 consecutive timely monthly payments to the utility.
(b) Guarantor is limited to the amount of the
			 deposit owed by the customer and ceases after the date the deposit is required
			 to be returned to the customer pursuant to NAC 704.4105.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.412 - Contents of bill for service

Current through June 11,
			 2024
Each bill for service issued by a utility to a customer must
				set forth:
1. Any previous
			 balance;
2. The amount due for
			 service provided during the current billing period;
3. Sufficient information upon which to
			 calculate any charge for late payment;
4. Any other authorized charge or
			 tax;
5. Any unregulated
			 charge;
6. The total of the
			 preceding amounts;
7. The first and
			 last day of the billing period for local service;
8. The date the bill is past due;
9. A summary of the provisions of NAC
			 704.4145, as required by subsection 4 of that section; and
10. The telephone number of the utility where
			 the customer may obtain information about his or her bill or the service
			 provided.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4125 - Payment of bill for service

Current through June 11,
			 2024
1. A bill for
			 service issued by a utility is due:
(a) Upon
			 deposit of the bill with the United States Postal Service for delivery to the
			 customer by first-class mail; or
(b) In the case of delivery by other means,
			 upon delivery of the bill to the billing address of the customer.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.413 - Agreement for deferred payment of bill

Current through June 11,
			 2024
1. Except as
			 otherwise provided in subsection 2, if a customer is delinquent in the payment
			 of any bill and requests that the utility accept deferred payment, the utility
			 shall do so if the customer signs a written agreement to pay:
(a) At least 40 percent of the delinquent
			 amount of the bill at the time of the agreement;
(b) The balance of the bill, in three equal
			 monthly installments, within 90 days after the date of the agreement;
			 and
(c) All future bills when
			 due.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4135 - Apportionment of partial payment of bill

Current through June 11,
			 2024
If a utility receives from a customer a partial payment for
				local and toll service, with no explanation of the manner in which the payment
				is to be applied, the utility shall apportion the payment in the ratio that the
				charge for local service bears to the charge for toll service.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.414 - Credit to account of customer

Current through June 11,
			 2024
1. A utility shall,
			 if it verifies that a credit is required under the provisions of this section,
			 credit the account of a customer for incomplete calls, unanswered calls, wrong
			 numbers, or poor quality of transmission.
2. The requirements of this section apply
			 only to:
(a) IntraLATA toll calls;
			 and
(b) InterLATA toll calls for
			 which the utility is directed to allow a credit by the carrier or its
			 agent.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4145 - Resolution of dispute regarding bill, charge or service

Current
			 through June 11, 2024
1.
			 If a customer disputes any bill, charge or service, the utility shall promptly
			 investigate the matter and report its determination to the customer. If the
			 customer so requests, the report must be made in writing. Whether or not a
			 written report is requested, upon an adverse determination by the utility, it
			 shall inform the customer of the right to file a complaint with the
			 Division.
2. If the customer is not
			 satisfied with the utility's determination, he or she may file a complaint with
			 the Division.
3. Except as
			 otherwise provided in NAC 704.4151, if the customer files a complaint with the
			 Division, the customer may be required by the utility to pay any disputed
			 amount to the utility pending resolution of the complaint unless the utility
			 agrees to waive the requirement. If such a payment is made, the utility shall
			 refund any money found by the Commission to have been charged
			 improperly.
4. A summary of the
			 provisions of this section must be:
(a)
			 Printed on the front or back of each bill or notice of termination issued by a
			 utility; or
(b) Set forth in a
			 section of each telephone directory issued by a utility. If this method is
			 used, a reference to that section of the directory must be included on the
			 front or back of each bill or notice of termination issued by the utility.
The summary must include the mailing address, telephone number
				and toll-free telephone number of the Division.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4151 - Furnishing local service to customer who fails to pay disputed toll charges and files complaint; action upon resolution of complaint

Current through June 11, 2024
1. If a customer fails to pay disputed toll
			 charges and files a complaint with the Division, the utility shall continue to
			 furnish local service to the customer pending resolution of the dispute if the
			 customer brings current all outstanding charges for local service. If toll
			 restriction is available from the utility, the customer shall pay the rates and
			 charges for toll restriction set forth in the tariff of the utility.
2. If the Commission resolves the complaint
			 in favor of the customer, the utility shall reimburse the customer for:
(a) Any disputed charges which the customer
			 paid to the utility and which are resolved by the complaint;
(b) Any rates and charges for toll
			 restriction which the customer paid to the utility and which are related to the
			 complaint; and
(c) Any other
			 amounts which the customer paid to the utility and which are related to the
			 complaint.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4155 - Continuation of certain services upon temporary suspension of basic service because of nonpayment

Current through June 11,
			 2024
If a utility temporarily suspends basic service to a customer
				because of nonpayment, the utility shall, if it has the technology, continue to
				provide the customer with access to:
1. Emergency 911 service;
2. At least one telephone number for
			 reporting trouble to the utility; and
3. At least one telephone number for the
			 business office of the utility.
Added to NAC by Pub.
				Utilities Comm'n by R059-02, eff. 2-17-2005
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.416 - Grounds for termination of service

Current through June 11,
			 2024
Except as otherwise provided in NAC 704.395 to 704.421,
				inclusive, a utility may terminate service to a customer without the consent of
				the customer, after giving any notice required by NAC 704.4165 and 704.417, for
				any of the following reasons:
1.
			 Failure of the customer or any cosigner of the customer to pay a delinquent
			 bill or any installment due on such a bill, including a bill for service
			 received:
(a) At a previous location;
			 or
(b) If the customer receives
			 service at more than one location, at any such location.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4165 - Notice of intended termination of service

Current through June
			 11, 2024
1. Except as
			 otherwise provided in NAC 704.418, a utility that intends to terminate service
			 to a customer shall give written notice of the termination to the customer and
			 make a reasonable effort to notify any:
(a)
			 Cosigner or guarantor of the customer; and
(b) Third person designated by the customer
			 pursuant to NAC 704.4175.
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.417 - Special notice of proposed termination when dangerous to health

Current through June 11, 2024
Unless extraordinary circumstances exist, a utility which
				receives notice that a termination of service would be especially dangerous to
				the health of the customer or other person who is a permanent resident of the
				premises affected shall make a reasonable effort to give notice of the
				termination as provided in this section. This notice is in addition to the
				notice required by NAC 704.4165 and must be given in person or by telephone, at
				least 48 hours before the scheduled time of the termination, by a
				representative of the utility to the customer or to some adult resident of the
				location affected. The representative shall explain to the customer or resident
				each item of information required by subsection 3 of NAC 704.4165 to be
				included in a notice given pursuant to that section.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4175 - Designation and notification of third persons

Current through June
			 11, 2024
1. A customer
			 may, at any time, designate in writing a third person to receive notice of any
			 pending termination of the service of the customer. A person so designated is
			 not, because of that designation or because of any notice given pursuant to
			 this section, liable for any obligation of the customer.
2. If a utility intends to terminate the
			 service of the customer and notice of the termination is required pursuant to
			 NAC 704.4165 or 704.417, the utility shall make a reasonable effort to notify
			 any person designated pursuant to subsection 1. A utility that complies with
			 the provisions of this subsection does not incur any liability because of a
			 failure to give actual notice to the designated person.
3. Each customer who applies for service must
			 be given notice by the utility of the provisions of this section if the
			 customer gives notice to the utility that he or she is elderly or a person with
			 a disability.
Added to NAC by Pub.
				Service Comm'n, eff. 1-5-89
NRS
				  703.025,
				  704.210
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.418 - Refusal of service and termination without notice

Current through
			 June 11, 2024
A utility may refuse service, refuse to resume service or
				terminate service without giving the notice otherwise required by NAC
				704.4165:
1. If an unsafe or hazardous
			 condition related to the service exists on the premises of the
			 customer;
2. If the use of the
			 service on the premises of the customer is determined by the utility to be
			 detrimental or damaging to the facilities or services of the utility or its
			 customers;
3. Upon the order of any
			 court of competent jurisdiction or the Commission;
4. Upon a written determination by a
			 magistrate that there is probable cause to believe that the service:
(a) Is prohibited by law; or
(b) Is used or to be used, directly or
			 indirectly, to violate or assist in a violation of the law;
Nevada Administrative Code › Chapter 704 - Regulation of Public Utilities Generally › RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN TELECOMMUNICATION PROVIDERS › Section 704.4185 - Postponement of termination when dangerous to health

Current
			 through June 11, 2024
1.
			 Unless extraordinary circumstances exist, if the local service of a customer is
			 being terminated, the utility shall postpone the termination for 30 days after
			 it receives both of the following:
(a) A
			 statement from a licensed physician, public health official or advanced
			 practice registered nurse certifying that the termination would be especially
			 dangerous to the health of the customer or other person who is a permanent
			 resident of the premises affected. The licensed physician f}, public health
			 official or advanced practice registered nurse may consider the feebleness,
			 advanced age, physical disability, mental incapacity, serious illness, or other
			 infirmity of the person affected. Except as otherwise provided in this
			 paragraph, the statement must be in writing and include:
(1) The address where service is
			 provided;
(2) The name of the
			 person whose health would be especially endangered;
(3) A clear description of the nature of the
			 emergency; and
(4) The name, title,
			 and signature of the licensed physician, public health official or advanced
			 practice registered nurse making the statement.
The statement may be made by telephone if a written statement
				is sent for confirmation to the utility within 5 days after the oral statement
				is made.