Nebraska Administrative Code › Topic - HEALTH AND HUMAN SERVICES SYSTEM › Title 475 - SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM › Chapter 5 - ELECTRONIC BENEFITS TRANSFER CARD ISSUANCE AND ACCOUNTABILITY › Section 475-5-004 - ELECTRONIC BENEFIT TRANSFER BENEFIT ADJUSTMENTS

Current through June 17, 2024
If a system error occurs when the household is using its Electronic
	 Benefit Transfer card at an authorized retailer, the household's Electronic
	 Benefit Transfer card will be corrected through an adjustment process. These
	 adjustments may occur after the benefit availability date and may result in
	 either a debit or credit to the household.
004.01
HOUSEHOLD-INITIATED
  ADJUSTMENTS.
Households have 90 calendar days from the date of the
  error to initiate a correction request claim. Household-initiated credit
  adjustments must be adjudicated and processed within 15 calendar days from the
  date the household reports the error. This timeframe also applies if the
  Department or entity other than the household discovers a system error that
  requires a credit adjustment to the household.
004.02
RETAILER-INITIATED
  ADJUSTMENTS.
Retailers have nine calendar days from the original
  date of a system error to identify the error. Retailers must submit the
  correction request to the issuer and request that an adjustment be processed
  against the cardholder's account.
(A) A
  notice will be sent to the household upon receipt of the notification and data
  pertaining to the requested adjustment from the Electronic Benefit Transfer
  Claim Tracking System through the Electronic Benefit Transfer contractor. The
  household's notice must provide specific detailed information about the error
  transaction and must advise the household of the right to a fair
  hearing.
(B) No hold will be placed
  on the account balance for the amount of the adjustment.
(C) If the household disputes the requested
  adjustment and requests a fair hearing within the 15 calendar day timeframe, no
  further action would be taken to debit the household's account until the fair
  hearing decision is rendered.
(i) If the fair
  hearing decision is rendered in the household's favor, no further action is
  needed.
(ii) If the decision is
  rendered in favor of the State Agency, collection activity will begin
  immediately against the current account balance. The contractor will reopen the
  claim and will attempt daily to make the adjustment. No debit adjustment will
  occur unless the account has sufficient balance to complete the total amount of
  the adjustment by the end of the next calendar month. Nebraska will not settle
  partial adjustments.
(D)
  If the household does not request a fair hearing within 15 calendar days, the
  system will automatically begin the collection process upon expiration of that
  time period. If the account does not contain sufficient funds to cover the
  entire debit adjustment amount, the system will attempt daily to make the
  adjustment until the end of the next calendar month. No debit adjustment will
  occur unless the account contains sufficient balance for the total amount of
  the adjustment. The Department will not settle partial adjustments.