Administrative Rules of Montana › Department 38 - PUBLIC SERVICE REGULATION › Chapter 38.5 - UTILITY DIVISION › Subchapter 38.5.33 - Telecommunications Service Standards › Rule 38.5.3336 - DIRECTORIES

Current through Register Vol. 13, July 5, 2024
(1) An incumbent local exchange carrier must
				provide its customers telephone directories at regular intervals (not to exceed
				18 months), listing all customers' names, addresses, and telephone numbers,
				except public telephones, addresses, and telephone service not published at the
				customer's request.
(2) Each local
				exchange carrier must list its customers (except those customers requesting
				otherwise) with the directory assistance operators within three business days
				of service connection. If directory assistance (DA) is provided by another
				company, the local exchange carrier must submit the DA listing updates to the
				DA provider within three business days and the DA provider must update its
				listings within the following three business days.
(3) Upon issuance, a copy of each directory
				shall be distributed free to all customers served by that directory. Free
				copies shall also be made available to any public library in the state
				requesting a directory.
(4)
				Information pertaining to emergency calls, such as for the police and fire
				departments, must be conspicuously printed on the inside front cover of the
				directory.
(5) The directory must
				contain instructions on placing local and long distance calls, calls to repair
				and directory assistance services, and locations and telephone numbers of
				exchange carrier business offices within the appropriate service
				area.
(6) Incumbent local exchange
				carriers shall make available at a reasonable charge space in the front part of
				the directory for other carriers' information and rates.
(7) Each directory must contain, in the
				instructional section, the commission's address and telephone number and an
				explanation of the customer's right to bring complaints and inquiries to the
				commission.
(8) Except when the
				number listed in error is in use by another customer or is assigned to a
				different carrier, if there is an error in the directory listing for a
				customer, the local exchange carrier must intercept all calls to the listed
				number at no charge, for six months or until a new directory is published,
				whichever occurs first. Alternatively, the local exchange carrier may forward
				all calls to the listed number to the correct number. If there is an error or
				omission in the name listing of a customer, the correct name and telephone
				number must be placed in the files of the directory assistance and/or intercept
				operators and the correct number furnished the calling party upon request or
				interception. Competitive local exchange carriers are exempt from this
				requirement if technically unable to comply with it.
(9) When additions or changes in plant or
				changes to any other local exchange carrier operations necessitate changing
				telephone numbers to a group of customers, reasonable notice must be given to
				all affected customers.
69-3-103,
					 MCA; IMP,
					 69-3-102,
					 69-3-201,
					 MCA;