Mississippi Administrative Code › Title 9 - Education- Mississippi Community College Board › Part 8 - Policies And Procedures Manual › Appendix 9-8-H - MSVCC Student Services Survey

Current through June 25, 2024
I. General Information
1. How many previous online courses have you completed?
a. None
b. One
c. Two
d. Three or more
2. Classification
a. Freshman
b. Sophomore
c. Dual Enrolled
d. Non-degree seeking
3. Ethnicity
a. Nonresident alien
b. Black, Non-Hispanic
c. American Indian or Alaskan Native
d. Asian or Pacific Islander
e. Hispanic
f. White, Non-Hispanic
g. Prefer not to respond
4. Gender
a. Female
b. Male
c. Prefer not to respond
5. Age Group (Select box for Age Groups)
a. 16 - 17
b. 18 - 24
c. 25 - 29
d. 30 - 39
e. 40 - 49
f. 50 - 59
g. 60 +
6. Marital Status
a. Single
b. Married
c. Divorced/Separated
d. Widow/Widower
e. Prefer not to respond
7. Curriculum/Major
a. Academic (University Parallel)
b. Technical
c. Career/Vocational
8. What is your primary reason for taking an online course?
a. Transportation Issues
b. Class was unavailable or a traditional section was not open
c. Online classes fit my job/work hours better
d. Family/Home (including child care)
e. Recommendation by my advisor
f. Recommendation by a friend
g. I wanted to try taking classes this way
h. Online experience was positive
i. Easy alternative to regular classes
j. Other
9. If online courses were not available, would you have
				enrolled in regular classroom courses?
a. Definitely would have taken a regular class
b. Probably would have taken a regular class
c. Probably would not have taken a regular class
d. Definitely would not have taken a regular class
10. Based on your experience so far, how do you feel the
				quality of online instruction compares with traditional classroom instruction?
a. Online instruction is better
b. Instructional quality is about the same
c. Traditional classroom instruction is better
11. Based on your experience so far, how do you feel the
				integrity of online instruction compares with traditional courses you have
				taken?
a. Online instruction integrity is better
b. Integrity is about the same
c. Traditional classroom integrity is better
II.
Student Services
Please respond using the following scale:
4 - Strongly Agree, 3 - Agree, 2 - Disagree, 1 - Strongly
				Disagree, 0 - Not Applicable
1. General information regarding the college was accessible or
				was provided to me.
2. Registration for online courses was easy and adequately
				supported.
3. Information regarding college policies and procedures was
				made available to me.
4. Program and course advisement services were made available
				to assist me in course selection and placement.
5. Please rate your satisfaction with communication with the
				following student service offices. (If you do not utilize a service, please
				select Not Applicable.)
a. Admissions/Records
b. Counseling/Advising
c. Financial Aid
d. Business Services
e. Housing
f. Recruiting
g. Bookstore
h. eLearning/Distance Learning
6. The college provided adequate access to textbook services
				and course materials.
7. The college provided adequate access to financial aid
				services.
8. Information regarding campus activities was accessible.
9. What suggestions do you have for improving Student
				Services? (COMMENT BOX)
III. Library Resources/Services
Please respond to questions 1 - 5 using the following
				scale: 1 - Yes, 0 - No.
1. The course(s) that I am currently taking require(s) library
				resources/research. If your answer is no, please skip questions 2 - 8 of this
				section and proceed to section IV. Technology.
2. For my online course assignments, I needed resources,
				books, and magazines which were NOT available online.
3. If I needed resources, books, and magazines which were NOT
				available online, an alternate method for obtaining the resources was
				available.
4. Instructions for using library resources were provided in
				the following ways (select all that apply):
a. Online through the MELO website
b. Online through my institution
c. Handouts
d. Librarians
e. Faculty Instruction
5. Instructions for using library resources were adequate and
				effective.
6. Check the following electronic resources that you have used
				(select all that apply):
a. MELO (MS Electronic Libraries Online)
b. MAGNOLIA/(EBSCO Host)
c. College library website
7. During the semester, I used library resources in the
				following ways (select all that apply):
a. Accessed my institution's library website
b. Talked in person to someone
c. Used Ask A Librarian 24/7 Live Chat service
d. Called on the phone
e. Accessed through my Canvas course
8. What suggestions do you have for improving Library
				Resources/Services? Comments:
IV.
Technology
Please respond using the following scale:
4 - Strongly Agree, 3 - Agree, 2 - Disagree, 1 - Strongly
				Disagree, 0 - Not Applicable
1. I understood that this course would be conducted completely
				online.
2. Prior to enrolling in an online course, I was made aware
				that I must have access to a reliable computer with consistent internet
				connectivity.
3. I was appropriately prepared with the technical skills
				needed to be successful in an online course.
4. Canvas functioned properly with minimal problems.
5. The software used in my course(s) functioned properly and
				was adequately supported.
Please include the name(s) of the software application(s) you
				used. Comments:
6. Technical support was adequate.
7. Please list any areas where technical support was
				inadequate. Please be detailed and include specific names, offices, or
				resources you used for support. (COMMENT BOX)
V.
Comments
Please list any additional comments or suggestions. Comments: