Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2150 - State Board of Registration for the Healing Arts › Chapter 8 - Licensing of Clinical Perfusionists › Section 20 CSR 2150-8.130 - Complaint Handling and Disposition Procedure

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: The Missouri State Board of Registration for
				  the Healing Arts receives public complaints concerning alleged violations of
				  Chapter 324, RSMo. This rule establishes a procedure for the handling of public
				  complaints.
(1) Public
				complaints concerning alleged violations of Chapter 324, RSMo shall be handled
				as follows:
(A) Any member of the public or
				the profession, or any federal, state or local official, may make and file a
				complaint with the board based upon personal knowledge or upon information
				received from other sources. The complaint may be against any licensed
				perfusionist or unlicensed individual or entity and may allege acts or
				practices, which may constitute a violation of any provision of Chapter 324,
				RSMo. No member of the board or member of the Advisory Commission for Clinical
				Perfusionists shall file a complaint with this board while holding that office
				unless that member is excused from further board or commission deliberations or
				activity concerning the matters alleged within that complaint. The executive
				director or any administrative staff member of the board may file a complaint
				in the same manner as any member of the public;
(B) Each complaint must be typed or
				handwritten and signed by the complainant. Oral, telephone or written, but
				unsigned, communications will not be considered or processed as complaints.
				Complaints shall fully identify the nature of the complaint; show the name,
				address and telephone number of the complainant; and be mailed or delivered to
				the following address: Missouri State Board of Registration for the Healing
				Arts, P.O. Box 4, Jefferson City, MO 65102;
(C) Each signed, written complaint received
				under this section shall be logged in and maintained by the board. Complaints
				shall be logged in consecutive order as received. The log shall contain, if
				known by the board, a record of each complainant's name and address; the name
				and address of the subject of the complaint; the date each complaint is
				received by the board; a brief statement of the acts complained of, including
				the name of any person injured, aggrieved or victimized by the alleged acts or
				practices; a notation indicating whether the complaint resulted in its
				dismissal by the board, or whether formal charges have been or will be filed
				with the Administrative Hearing Commission, or what the ultimate disposition of
				the complaint was; and further information as the board may direct;
(D) Each complaint made in accordance with
				this rule shall be acknowledged in writing and may be investigated by the
				board. If a complaint is investigated, the complainant and licensee shall be
				informed in writing of the status of the complaint at least as frequently as
				quarterly and until final disposition of the complaint unless such notice would
				jeopardize an ongoing investigation. After the investigation is completed, the
				complainant shall be advised, in writing, as to whether the complaint resulted
				in its dismissal by the board, or whether formal charges have been or will be
				filed with the Administrative Hearing Commission, or what the ultimate
				disposition of the complaint was. The provisions of this subsection shall not
				apply to complaints filed by staff members of the board based on information
				and belief, acting in reliance on third-party information received by the
				board; and
(E) Each complaint
				investigated shall be reviewed and pursued as provided in section (2) of this
				rule.