Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2115 - State Committee of Dietitians › Chapter 1 - General Rules › Section 20 CSR 2115-1.030 - Complaint Handling and Disposition

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This amendment removes a phone number from
				  the rule.
(1) The Division of
				Professional Registration, in coordination with the State Committee of
				Dietitians, will receive and process each complaint made against any licensed
				dietitian in which the complaint alleges certain acts or practices that may
				constitute one (1) or more violations of the provisions of sections
				324.200-324.225, RSMo, or administrative rules. Any member of the State
				Committee of Dietitians may file a complaint with the division or committee
				while holding office provided that member is excused from further committee
				deliberation or activity concerning the matters alleged within that complaint.
				Any division staff member or committee member may file a complaint pursuant to
				this rule in the same manner as any member of the public.
(2) Complaints shall be mailed or delivered
				to the following address: State Committee of Dietitians, 3605 Missouri
				Boulevard, P.O. Box 1335, Jefferson City, MO 65102.
(3) All complaints shall be made in writing
				and shall fully identify the complainant by name and address. Verbal or
				telephone communication will not be considered or processed as a complaint,
				however, the person making such communication will be asked to supplement the
				communication with a written complaint. Complaints may be based upon personal
				knowledge, or upon information and belief, reciting information received from
				other sources. Individuals with special needs, as addressed by the Americans
				with Disabilities Act, may notify the committee office at (573) 522-3438 for
				assistance.
(4) Each complaint
				received under this rule will be logged and maintained by the division. The log
				will contain a record of each complainant's name; the name and address of the
				subject(s) of the complaint; the date each complaint was received by the
				division/committee; a brief statement concerning the alleged acts or practices
				and the ultimate disposition of the complaint. This log shall be a closed
				record of the division.
(5) Each
				complaint received under this rule shall be acknowledged in writing. The
				complainant and licensee shall be notified of the ultimate disposition of the
				complaint.
(6) This rule shall not
				be deemed to limit the authority of the committee to file a complaint with the
				Administrative Hearing Commission charging the licensee with any actionable
				conduct or violation, whether or not such a complaint exceeds the scope of the
				acts charged in a preliminary public complaint filed with the
				committee.
(7) The division shall
				interpret this rule, which is required by law, to exist for the benefit of
				those members of the public who submit complaints to the committee. This rule
				is not deemed to protect, or inure the benefit of those licensees or other
				persons against whom the committee has instituted or may institute
				administrative or judicial proceedings concerning possible violations of the
				provisions of sections 324.200-324.225, RSMo.
*Original authority: 324.217, RSMo 1998, amended 1999;
					 324.228, RSMo 1998, amended 1999; 620.010.15(6), RSMo 1973, amended 1981, 1983,
					 1986, 1989, 1990, 1993, 1994, 1995,
					 1999.