Code of Maine Rules › 29 - DEPARTMENT OF THE SECRETARY OF STATE › 250 - BUREAU OF MOTOR VEHICLES › Bureau of Motor Vehicles › Chapter 105 - GRIEVANCE PROCEDURES FOR THE HANDICAPPED › Section 250-105-504 - GRIEVANCE PROCEDURE

Current through 2024-29, July 17, 2024
Secretary of State -- Motor Vehicle has adopted the
					 following internal grievance procedure providing for prompt and equitable
					 resolution of complaints alleging any action prohibited by federal regulations
					 implementing Section
					 504 of the Rehabilitation Act of
					 1973, as amended (
					 29 U.S.C.
					 §
											794 ).
Section
					 504 states, in part, that "No
					 otherwise qualified handicapped individual shall, solely by reason of his
					 handicap, be excluded from the participation in, be denied the benefits of, or
					 be subjected to discrimination under any program or activity receiving Federal
					 financial assistance..."
This 504 grievance procedure is not meant to preclude other
					 avenues of relief for the grievant.
The law and regulations may be examined in the office
					 of:
Paul Potvin
Director - Administrative Services
Bureau of Motor Vehicles
29 State House Station
Augusta, ME 04333
(207) 624-9004
who has been designated to coordinate the efforts of the
					 Bureau of Motor Vehicles to comply with the regulations.
1. A complaint must be filed in writing or
				  verbally within 180 days of the alleged violation with the Agency 504
				  Coordinator, contain the name and address of the person filing it, and describe
				  the action alleged to be prohibited by the regulations.
2. The Agency 504 Coordinator or his designee
				  shall conduct an investigation to determine the validity of the complaint. The
				  investigation shall include an opportunity for the grievant, by requesting an
				  informal conference within 30 days of filing the complaint, to confront the
				  people responsible for the action complained against. The 504 Coordinator
				  shall, immediately upon receipt of the complaint, inform the grievant in
				  writing of his right to request a conference. If the grievant requests and
				  participates in a conference, he shall have an opportunity to present evidence
				  and arguments on all issues, to cross-examine any person present and
				  testifying, and to be represented at the conference. The 504 Coordinator shall
				  be responsible for creating and maintaining a record or report of the
				  conference. If the grievant does not request a conference, he shall still have
				  the right to present evidence such as documents and written statements to the
				  504 Coordinator for consideration during the investigation. The Agency 504
				  Coordinator shall provide the Agency head with a written report of the findings
				  of the investigation, including the record or report of the informal
				  conference, if such a conference occurred.
3. The agency head shall issue a written
				  decision within 60 days of the date the complaint was filed describing what
				  action, if any, she/he will take regarding the complaint.
4. The 504 Coordinator will maintain the 504
				  complaint files of the agency for two years.