Louisiana Administrative Code › Title 70 - TRANSPORTATION AND DEVELOPMENT › Part IX - Intermodal Transportation › Subpart B - Network › Chapter 50 - Transportation Network Companies › Section IX-5011 - Permit Application

Current through Register Vol. 50, No. 6, June 20, 2024
A. Permit
				  applications shall be submitted to the Office of the Secretary, of the agency
				  at least 30 days prior to planned operations within the state of
				  Louisiana.
B. Upon filing an
				  application, a company shall be required to provide the department with proof
				  of the following items:
1. certificate of
				  insurance verifying compliance with
				  R.S.
				  45:201.6 and listing the department as a
				  certificate holder;
2. service of
				  process. A company shall maintain an agent for service of process in the state
				  of Louisiana;
3. nondiscrimination
				  policies; accessibility:
a. the company shall
				  provide a nondiscrimination policy in compliance with all applicable laws
				  regarding nondiscrimination against drivers, riders or potential riders on the
				  basis of destination, race, color, national origin, religious belief or
				  affiliation, sex, disability, age, sexual orientation, or gender identity and
				  shall inform drivers of such policy;
b. the company shall comply with all
				  applicable non-discrimination laws with respect to contracting with
				  drivers;
c. a policy indicating
				  drivers shall comply with all applicable nondiscrimination laws;
d. a policy indicating drivers shall comply
				  with all applicable laws relating to transporting service animals;
4. zero tolerance policy
				  addressing the use of drugs or alcohol while a driver is providing prearranged
				  rides or is logged into the company's digital network, regardless of whether
				  the driver is providing prearranged rides:
a.
				  the company shall provide notice of this policy on its website as well as
				  procedures to report a riders complaint about a driver with whom a rider was
				  matched and whom the rider reasonably suspects was under the influence of drugs
				  or alcohol during the course of the prearranged ride;
b. upon receipt of a rider's complaint
				  alleging a violation of the zero tolerance policy, the company shall
				  immediately suspend the alleged driver's ability to accept trip requests
				  through the company's digital network and shall conduct an investigation into
				  the reported incident. The suspension shall last the duration of the
				  investigation;
c. records relevant
				  to this policy shall be maintained for two years from the date of the
				  complaint;
5. fare
				  transparency the company must provide proof that one of the two options are
				  provided to riders:
a. if a fare is collected
				  from a rider, the company discloses to the rider the fare or fare calculation
				  method located on its website or within the online-enabled technology
				  application service prior to the start of the prearranged ride;
b. if the fare is not disclosed to the rider
				  prior to the beginning of the prearranged ride, the rider shall have the option
				  to receive an estimated fare before the start of the prearranged
				  ride;
6. the company
				  shall have a policy and the infrastructure in place to perform the necessary
				  actions:
a. the company's digital network
				  displays a picture of the driver and the license plate number of the motor
				  vehicle used for providing the prearranged ride before the rider enters the
				  driver's vehicle;
b. at the request
				  of a rider, a driver shall present his physical license or digitized driver's
				  license to the rider prior to the start of each prearranged ride;
c. transmit an electronic receipt to the
				  rider on behalf of the driver which include all of the following:
i. the origin and destination of the
				  trip;
ii. the duration and distance
				  of the trip;
iii. the total fare
				  paid for the trip.