Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Section R. 460.102a - Definitions; G to P

Current through Vol. 24-12, July 15, 2024
Rule 2a. As used in these rules:
(a) "Gas cost recovery" means the adjustment
				in rates to recognize the cost of purchased natural gas.
(b) "Hearing officer" means a notary public
				who is qualified to administer oaths to conduct customer hearings against the
				utility company and who is on a list filed with the commission.
(c) "Heating season" means the period between
				November 1 and March 31.
(d) "In
				dispute" means that a matter is the subject of an unresolved disagreement,
				claim, or complaint against a utility by a customer, or the customer's
				authorized agent.
(e) "Informal
				complaint" means a matter that requires follow-up action or investigation by
				the utility or the commission to resolve the matter without a customer hearing
				or formal hearing.
(f) "Inquiry"
				means a question regarding a utility matter that is asked by the customer and
				answered by the utility or the commission.
(g) "Large nonresidential customer" means a
				nonresidential customer with usage of 300 Mcf or more of natural gas per year
				or 30,000 kWh or more of electric usage per year, including schools and
				centrally metered apartment buildings.
(h) "Late payment charge" means a finance,
				service, carrying, or penalty charge that is assessed by a utility because a
				bill or portion of a bill is delinquent.
(i) "Medical emergency" means an existing
				medical condition of the customer or a member of the customer's household, as
				defined and certified by a physician or public health official on a
				commission-approved medical certification form, that will be aggravated by the
				lack of utility service.
(j)
				"Meter" means a utility-owned device that measures the quantity of natural gas
				used by a customer, including a device that measures the heat content of
				natural gas or a utility-owned device that measures and registers the amount of
				electrical power used.
(k) "Meter
				creep" means a continuous apparent accumulation of energy in a meter with
				voltage applied and the load terminals open circuited.
(l) "Meter error" means a failure to
				accurately measure and record all of the natural gas or electrical quantities
				used that are required by the applicable rate or rates.
(m) "New customer" means a customer that has
				not received the utility's service within the previous 6 years.
(n) "Occupant" means an individual or entity,
				other than the customer of record, occupying a premises.
(o) "Peak season" means the period during
				which a utility experiences its maximum demand for electric or natural gas
				service.
(p) "Positive
				identification information" means a consistently used appropriate
				identification including, but not limited to, either of the following:
(i) A driver license, identification card
				issued by a state, United States military card, United States military
				dependent's identification card, Native American tribal document, passport, or
				other government-issued identification containing a photograph.
(ii) Articles of incorporation, tax
				identification documents, business license, certificate of authority, or
				similar documents proving identity of a business.