reglab/statecodes huggingface dataset:
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 8 - PROCEDURES FOR SHUTOFF AND RESTORATION OF SERVICE › Section R. 460.139 - Notice of shut off

Current through Vol. 24-12, July 15, 2024
Rule 39.
(1) Not
				  less than 10 days before the proposed shut off of service, pursuant to the
				  provisions of
				  R
				  460.140,
				  R
				  460.142 and
				  R 460.143, a utility shall send a
				  notice to the customer by first-class mail, or personal service.
(2) The utility shall send the 10-day notice
				  to the account name and address and to the address where service is provided if
				  the service address is different and the notice can be delivered at that
				  address. A utility shall maintain a record of the date the notice was
				  sent.
(3) A utility shall permit a
				  customer to designate a consenting individual or agency to receive a copy of a
				  notice of shut off.
(4) Not less
				  than 30 days before the proposed shut off of service to a single-metered
				  dwelling that is used as a residence for 3 or more separate households, a
				  utility shall transmit a notice to each dwelling unit that indicates that the
				  customer of record, the landlord, has failed to pay an outstanding bill and is
				  subject to shutoff of service on or after a specified date.
(5) Not less than 10 days before the proposed
				  shut off of service to a nonresidential facility that is occupied by more than
				  5 business entities that are not responsible for payment of the bill, a utility
				  shall make a reasonable attempt to notify each occupant that service may be
				  subject to shut off after a specified date.
(6) For an involuntary shut off, at least 1
				  day before shut off of service, the utility shall make not less than 2 attempts
				  to contact the customer by telephone, if a telephone number is available to the
				  utility, to advise the customer of the shutoff and what steps the customer must
				  take to avoid shutoff. If the utility uses an automated notification system,
				  the utility shall document the process for ensuring that at least 2 attempts
				  are made to notify the customer of the pending shutoff. If the telephone number
				  is not available, the customer has no telephone, or the utility chooses not to
				  make telephone contacts, the utility shall either leave a notice at the
				  premises advising the customer that service will be shut off on or after the
				  next business day or send notice by first-class mail postmarked at least 5
				  business days before shutoff of service is scheduled. The utility shall
				  document all attempts to contact the customer. The 10-day notice sent under
				  subrule (1) or (5) of this rule shall be considered as 1 attempt.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 8 - PROCEDURES FOR SHUTOFF AND RESTORATION OF SERVICE › Section R. 460.140 - Form of notice

Current through Vol. 24-12, July 15, 2024
Rule 40.
(1) A
				  notice of shut off of service shall contain all of the following information:
(a) The name and address of the customer, and
				  the address at which service is provided, if different.
(b) A clear and concise statement of the
				  reason for the proposed shut off of service.
(c) The date on or after which the utility
				  may shut off service, unless the customer takes appropriate action.
(d) That the residential and small
				  nonresidential customer may have the right to enter into a payment plan with
				  the utility for an amount owed to the utility that is not in dispute and that
				  the customer is presently unable to pay in full.
(e) That the residential and small
				  nonresidential customer may have the right to enter into a settlement agreement
				  with the utility if the claim is for an amount that is in dispute.
(f) That the customer has the right to file a
				  complaint disputing the claim of the utility before the proposed date of the
				  shut off of service.
(g) That the
				  customer has the right to request a hearing before a hearing officer if the
				  customer disputes the reasonableness of the payment plan or settlement
				  agreement offered by the utility or if the complaint cannot be otherwise
				  resolved and that the customer must pay to the utility that portion of the bill
				  that is not in dispute within 10 business days of the date that the customer
				  requests a hearing.
(h) That the
				  customer has the right to represent himself or herself, to be represented by
				  counsel, or to be assisted by other persons of his or her choice in the
				  complaint process.
(i) That the
				  utility will not shut off service pending the resolution of a complaint that is
				  filed with the utility or the commission pursuant to these rules.
(j) The telephone number and address of the
				  utility where the customer may make inquiry, enter into a payment plan or
				  settlement agreement, or file a complaint.
(k) That the utility may require a deposit
				  and restoration charge if the utility shuts off service for nonpayment of a
				  delinquent account or for unauthorized use of utility service.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 8 - PROCEDURES FOR SHUTOFF AND RESTORATION OF SERVICE › Section R. 460.141 - Time of shut off

Current through Vol. 24-12, July 15, 2024
Rule 41.
(1)
				  Subject to the requirements of these rules, a utility may shut off service to a
				  customer on the date specified in the notice of shut off or at a reasonable
				  time following that date. If a utility does not shut off service and mails a
				  subsequent notice, then the utility shall not shut off service before the date
				  specified in the subsequent notice. Shut off shall occur only between the hours
				  of 8:00 a.m. and 4:00 p.m.
(2) A
				  utility shall not shut off service on a day, or a day immediately preceding a
				  day, when the services of the utility are not available to the general public
				  for the purpose of restoring service and shall not shut off service on a Friday
				  during the heating season to a customer who has defaulted on a shutoff
				  protection program under these rules.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 8 - PROCEDURES FOR SHUTOFF AND RESTORATION OF SERVICE › Section R. 460.142 - Manner of shutoff

Current through Vol. 24-12, July 15, 2024
Rule 42.
(1)
				  Immediately preceding the shut off of service, an employee of the utility who
				  is designated to perform that function may identify himself or herself to the
				  customer or another responsible person at the premises and may announce the
				  purpose of his or her presence.
(2)
				  The employee shall have in his or her possession a copy of the delinquent
				  account of the customer and request any available verification that the
				  outstanding claims have been satisfied or are currently in dispute. Unless the
				  customer presents evidence that reasonably indicates that the claim has been
				  satisfied or is currently in dispute, the employee may shut off
				  service.
(3) The employee may be
				  authorized to accept payment and shall not shut off service if the customer
				  offers payment in full, together with a commission-approved collection charge
				  for sending the employee to the premises, if provided in the utility's schedule
				  of rates and tariffs.
(4) The
				  customer may pay in any reasonable manner, including by personal check, credit
				  card, or debit card. Payment by personal check, credit or debit card is not
				  reasonable if the customer has paid with a personal check, credit card, or
				  debit card within the last 12 months and at least 1 check has been returned for
				  insufficient funds or no account, or at least 1 credit card or debit card
				  payment has been denied excluding financial institution error.
(5) After notice has been provided pursuant
				  to
				  R
				  460.139, and if the customer does not respond, the
				  employee may shut off service.
(6)
				  When the utility employee shuts off service, the employee shall leave a notice
				  in a conspicuous place upon the premises. For all forms printed after the
				  effective date of these rules, the notice shall state that service has been
				  shut off, the address and telephone number of the utility where the customer
				  may arrange to have service restored, and that any efforts by the customer to
				  restore his or her own service are unlawful and dangerous.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 8 - PROCEDURES FOR SHUTOFF AND RESTORATION OF SERVICE › Section R. 460.143 - Manner of shut off for service provided with remote shut off and restoration capability

Current through Vol. 24-12, July 15, 2024
Rule 43.
(1) For an
				  involuntary shut off of service using meters with remote shut off and
				  restoration capability, at least 1 day before shut off of service, the utility
				  shall make at least 2 attempts to contact the customer by 1 of the methods
				  listed in R 460.139(6). The
				  notice must conspicuously state that the disconnection of service will be done
				  remotely and that a utility representative will not return to the premises
				  before disconnection.
(2) The
				  utility shall document all attempts to contact the customer.
(3) If the utility contacts the customer or
				  other responsible adult in the customer's household or premises by telephone on
				  the day service is to be shut off, the utility shall inform the customer or
				  other responsible adult that shutoff of service is imminent and the steps
				  necessary to avoid shut off. Unless the customer presents evidence that
				  reasonably demonstrates that the claim is satisfied or is in dispute, or the
				  customer makes payment, the utility may shut off service.
(4) If the utility complies with the notice
				  requirements of this rule, no further customer contact regarding the shut off
				  is required on the day service is to be shut off and the utility may shut off
				  service.
(5) After the utility
				  shuts off service, no later than the fifth business day after service was
				  disconnected, the utility shall send notice to the customers that remain shut
				  off. The utility shall notify the customer via automated or manual telephone
				  call, electronic mail, text message, or United States Postal Service. The
				  notice must state that service has been shut off, the utility's address and
				  phone number where the customer may arrange to have service restored, and that
				  any efforts by the customer to restore his or her own service are unlawful and
				  dangerous.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 8 - PROCEDURES FOR SHUTOFF AND RESTORATION OF SERVICE › Section R. 460.144 - Restoration of service

Current through Vol. 24-12, July 15, 2024
Rule 44.
(1) After
				  a utility has shut off service, it shall restore service promptly upon the
				  customer's request when the cause has been cured or credit arrangements
				  satisfactory to the utility have been made.
(2) When a utility is required to restore
				  service at the customer's meter manually, the utility shall make every effort
				  to restore service on the day the customer requests restoration. Except for
				  reasons beyond its control, including excavation or reconnection at a pole, the
				  utility shall restore service not later than the first working day after the
				  customer's request.
(3) For
				  utilities using meter technology with remote shutoff and restoration
				  capability, service shall be restored on the day the customer requests
				  restoration, except in the case of documented equipment failure.
(4) The utility may assess the customer a
				  charge, including reasonable costs, for restoring service and relocating the
				  customer's meter as specified in the utility's approved schedule of rates and
				  tariffs.
(5) In cases of
				  unauthorized use, a utility may reestablish electric or natural gas service if
				  the legal owner cannot provide documentation establishing the identity of the
				  tenant responsible for the prior unauthorized use, proves that he or she is the
				  legal owner of the property, and agrees to payment of the additional fees for
				  reestablishing electric or natural gas service at the location as provided in
				  section 9d(4) of 1939 PA 3, MCL
				  460.9d(4).
(6) Nothing in these rules shall prohibit the
				  prosecution of an individual or customer for unauthorized use, sale, or
				  transfer of service as permitted by law.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 9 - CUSTOMER RELATIONS AND UTILITY PROCEDURES › Section R. 460.145 - Applicability

Current through Vol. 24-12, July 15, 2024
Rule 45. The rules in this part apply to all customer
					 inquiries, service requests, and complaints that are made to a utility
					 regarding utility service and charges.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 9 - CUSTOMER RELATIONS AND UTILITY PROCEDURES › Section R. 460.146 - Payment plan procedures for residential and small nonresidential customers

Current through Vol. 24-12, July 15, 2024
Rule 46.
(1) A
				  utility shall establish a policy to allow a residential or small nonresidential
				  customer the opportunity to enter into a minimum of 2 documented payment plans
				  for an amount owed to the utility that is not in dispute, if a customer claims
				  an inability to pay in full.
(2) In
				  negotiating a payment plan due to the customer's inability to pay an
				  outstanding bill in full, the utility shall not require the residential or
				  small nonresidential customer to pay more than a reasonable amount of the
				  outstanding bill upon entering into the plan, and not more than reasonable
				  installments until the remaining balance is paid. For purposes of determining
				  reasonableness, the parties shall consider all of the following factors:
(a) The size of the delinquent
				  account.
(b) The customer's ability
				  to pay.
(c) The time that the debt
				  has been outstanding.
(d) The
				  reasons that the customer has not paid the bill.
(e) The customer's payment history.
(f) Any other relevant factors concerning the
				  circumstances of the customer.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 9 - CUSTOMER RELATIONS AND UTILITY PROCEDURES › Section R. 460.147 - Personnel procedures

Current through Vol. 24-12, July 15, 2024
Rule 47. A utility shall establish personnel procedures
					 that, at a minimum, ensure all of the following:
(a) That qualified personnel are available
				  and prepared at all times during normal business hours to receive and respond
				  to all customer inquiries, service requests, and complaints. A utility shall
				  make the necessary arrangements to ensure that customers who are unable to
				  communicate in the English language receive prompt and effective
				  assistance.
(b) That qualified
				  personnel who are responsible for, and authorized to enter into, payment plans
				  or settlement agreements on behalf of the utility are available at all times
				  during normal business hours to respond to customer inquiries and
				  complaints.
(c) That qualified
				  personnel are available at all times to receive and respond to customer
				  contacts regarding any shut off of service and emergency conditions that occur
				  within the utility's service area.
(d) That the names, business addresses, and
				  telephone numbers of personnel who are designated and authorized to receive and
				  respond to the requests and directives of the commission regarding customer
				  inquiries, service requests, and complaints during business hours are current
				  and on file with the commission. The utility shall also provide a contact for
				  emergency situations that may arise after business hours.
(e) That upon request, the utility
				  representative reading the meter shall provide the customer or other household
				  member with appropriate picture identification confirming the representative's
				  employment with the company.
(f)
				  That employees are informed of their responsibility to protect customers'
				  information and data.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 9 - CUSTOMER RELATIONS AND UTILITY PROCEDURES › Section R. 460.148 - Publication of procedures for residential and small nonresidential customers

Current through Vol. 24-12, July 15, 2024
Rule 48.
(1) A
				  utility shall prepare a publication that summarizes, in easily understood
				  terms, the rights and responsibilities of its residential and small
				  nonresidential customers pursuant to these rules and other applicable
				  provisions of statutes, rules, and tariffs.
(2) A utility shall display the publication
				  prominently at all utility office locations open to the general public and make
				  it available to residential and small nonresidential customers. A utility shall
				  also make the information available on its website. A utility shall transmit
				  the publication to each new residential and small nonresidential customer via
				  the customer's preferred method upon the commencement of service and shall
				  provide it at all times upon request. When substantial revisions to or new
				  information required by the provisions of subrule (3) of this rule occur, the
				  utility shall provide the changes to all current residential and small
				  nonresidential customers by a bill insert, revised publication, or a periodical
				  that is sent to all current residential and small nonresidential customers of
				  the utility and to the commission. The form of this transmittal shall be at the
				  discretion of the utility.
(3) The
				  publication shall contain all of the following information:
(a) Billing procedures and estimation
				  standards.
(b) Methods for
				  customers to verify billing accuracy and procedures to correct or change the
				  customer's personal information associated with their account.
(c) Instructions on accessing customer data
				  electronically and the information or data available through such
				  access.
(d) An explanation of the
				  power supply cost recovery or gas cost recovery procedures.
(e) Customer payment standards and
				  procedures.
(f) Security deposit
				  and guarantee standards.
(g)
				  Shutoff and restoration of service procedures.
(h) Inquiry, service, and complaint
				  procedures.
(i) Procedures for
				  terminating service.
(j)
				  Instructions on accessing the utility's data privacy tariff.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 9 - CUSTOMER RELATIONS AND UTILITY PROCEDURES › Section R. 460.149 - Access to rules and rates

Current through Vol. 24-12, July 15, 2024
Rule 49.
(1) A
				  utility, except for a rural electric cooperative, shall provide to each
				  customer, within 60 days of commencing service, within 60 days after issuance
				  of a new rate case order, and at least once each year, all of the following
				  information with a copy to the commission:
(a) A clear and concise explanation of all
				  rates for which the customer may be eligible.
(b) A notice that complete rate schedules are
				  available upon request.
(c) A
				  notice of the availability of company assistance in determining the most
				  appropriate rate if the customer is eligible to receive service under more than
				  1 rate.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 9 - CUSTOMER RELATIONS AND UTILITY PROCEDURES › Section R. 460.150 - Complaint procedures

Current through Vol. 24-12, July 15, 2024
Rule 50.
(1) A
				  utility shall establish complaint procedures, promptly and thoroughly
				  investigate customer complaints, and, when possible, resolve all customer
				  inquiries, service requests, and complaints and report the resolution of
				  commission-referred complaints to the commission staff.
(2) The utility shall keep records of
				  customer complaints that will enable the utility to review and analyze its
				  procedures and actions. The records shall be available to the
				  commission.
(3) After referral of a
				  customer's complaint from the commission, a utility shall make reasonable
				  attempts to contact the customer within 2 business days and shall develop and
				  report to the commission within 10 days after referral its plan for resolution
				  of the complaint.
(4) A utility
				  shall provide to customers who are not satisfied with the utility's resolution
				  of a complaint or inquiry the toll-free telephone number and internet address
				  of the commission.
(5) A utility
				  shall obtain commission approval of any substantive changes in its
				  procedures.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 9 - CUSTOMER RELATIONS AND UTILITY PROCEDURES › Section R. 460.151 - Reporting requirements

Current through Vol. 24-12, July 15, 2024
Rule 51.
(1) A
				  utility shall file with the commission quarterly reports that disclose all of
				  the following:
(a) The payment performance of
				  its customers in relation to established due and payable periods.
(b) The number and general description of all
				  complaints registered with the utility.
(c) The number of shut off notices issued by
				  the utility and the reasons for the notices.
(d) The number of hearings held by the
				  utility, the types of disputes involved, and the number of complaint
				  determinations issued.
(e) The
				  number of written settlement agreements entered into by the utility.
(f) The number of shut offs of service and
				  the number of reconnections.
(g)
				  Any other customer service quality information requested by the commission
				  staff.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 9 - CUSTOMER RELATIONS AND UTILITY PROCEDURES › Section R. 460.152 - Inspection

Current through Vol. 24-12, July 15, 2024
Rule 52. A utility shall permit authorized staff of the
					 commission to inspect all of the utility's operations that relate to customer
					 service.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 9 - CUSTOMER RELATIONS AND UTILITY PROCEDURES › Section R. 460.153 - Customer access to consumption data and confidentiality

Current through Vol. 24-12, July 15, 2024
Rule 53.
(1) A
				  utility shall provide to each customer, upon request, a clear and concise
				  statement of the customer's actual energy usage, or weather adjusted
				  consumption data for each billing period during the last 12 months, or both. A
				  utility shall notify its customers at least once each year by whatever method
				  is used to transmit the customers' bills, that a customer may request energy
				  usage, or weather-adjusted consumption data, or both.
(2) Each electric and natural gas utility
				  shall file with the commission, for the commissions approval, a customer data
				  privacy tariff that contains a customer data privacy policy. The privacy policy
				  shall do all of the following:
(a) Encompass
				  all customer information or data collected or maintained by the
				  utility.
(b) Clearly define
				  customer information or data that the utility collects or maintains.
(c) Protect all customer information or data
				  collected for the utility from unauthorized use or disclosure by the utility,
				  its affiliates, or contractors.
(d)
				  Ensure that, for secondary purposes, customer usage data, personally
				  identifiable information, and certain other customer information are only
				  disclosed to third parties with the customer's written consent.
(e) Specify that customer information may be
				  disclosed without consent in response to a warrant or court order, as required
				  for collection activities, or as necessary for primary purposes.
(f) Permit a customer to share his or her
				  information with a third party that is not affiliated with the utility. The
				  utility may elect to insert language in the privacy policy stating that the
				  utility is not responsible, in this circumstance, for a third party's
				  unauthorized disclosure or use of this information.
(g) Provide clear instructions regarding the
				  method by which a customer and a third party, authorized by the customer, may
				  obtain customer usage data in a timely manner and a readily accessible format
				  from the utility.
(h) Indicate that
				  the policy does not apply to aggregate data, containing general characteristics
				  of a customer group, which is used for analysis, reporting, or program design
				  purposes.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 10 - DISPUTES, HEARINGS AND SETTLEMENTS › Section R. 460.154 - Disputed matters

Current through Vol. 24-12, July 15, 2024
Rule 54.
(1) If a
				  customer advises a utility, or if the utility is notified by a regulation
				  officer on behalf of a customer, before the date of the proposed shut off of
				  service, that all or part of a bill is in dispute, then the utility shall do
				  all of the following:
(a) Immediately record
				  the date, time, and place the customer made the complaint and transmit
				  verification to the customer.
(b)
				  Investigate the dispute promptly and completely.
(c) Advise the customer of the results of the
				  investigation.
(d) Attempt to
				  resolve the dispute informally in a manner that is satisfactory to both
				  parties.
(e) Provide the
				  opportunity for the customer to settle the disputed claim or to satisfy any
				  liability that is not in dispute.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 10 - DISPUTES, HEARINGS AND SETTLEMENTS › Section R. 460.155 - Customer hearing and hearing officers for residential and small nonresidential customers

Current through Vol. 24-12, July 15, 2024
Rule 55.
(1) If
				  the parties are unable to resolve the dispute, the utility shall offer the
				  customer the opportunity for a customer hearing before a hearing officer
				  selected from a list of hearing officers filed with the commission.
(2) If the customer requests a customer
				  hearing with the utility or with the commission regulation officer, the utility
				  shall place a hold on any action to shut off or suspend service until 1 of the
				  following occurs:
(a) The customer fails to
				  complete his or her responsibilities required for a customer hearing.
(b) The customer withdraws the
				  request.
(c) The utility and the
				  customer settle the dispute.
(d)
				  The customer hearing officer issues a decision finding that shut off or
				  suspension of service is appropriate.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 10 - DISPUTES, HEARINGS AND SETTLEMENTS › Section R. 460.156 - Notice of hearing

Current through Vol. 24-12, July 15, 2024
Rule 56.
(1) On
				  the day a utility schedules the hearing, the utility shall send or personally
				  serve the customer with written notice of the time, date, and place of the
				  hearing.
(2) The notice shall
				  describe the hearing procedures as specified in
				  R
				  460.157.
(3) The notice shall specify the amount of
				  required payment and the due date, which shall be 10 business days from the
				  date the notice was sent to the customer.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 10 - DISPUTES, HEARINGS AND SETTLEMENTS › Section R. 460.157 - Customer hearing procedures

Current through Vol. 24-12, July 15, 2024
Rule 57.
(1) A
				  utility shall establish hearing procedures that ensure the impartiality and
				  integrity of the hearing process and that provide the customer and the utility
				  with all of the following rights:
(a) The
				  right to represent themselves, to be represented by counsel, or to be assisted
				  by persons of their choice.
(b) The
				  right to examine, not less than 2 business days before the scheduled hearing, a
				  list of all witnesses who will testify and all documents, records, files,
				  account data, and similar material that may be relevant to the issues to be
				  raised at the hearing.
(c) The
				  right to present evidence, testimony, and oral and written arguments.
(d) The right to question witnesses who will
				  be appearing on behalf of the other party.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 10 - DISPUTES, HEARINGS AND SETTLEMENTS › Section R. 460.158 - Settlement agreement procedures for residential and small nonresidential customers

Current through Vol. 24-12, July 15, 2024
Rule 58.
(1) If
				  the utility and the residential or small nonresidential customer arrive at a
				  mutually satisfactory settlement of a matter in dispute, then the utility may
				  offer the residential or small nonresidential customer the opportunity to enter
				  into a settlement agreement, and the customer shall provide written
				  documentation of approval.
(2) The
				  utility shall confirm the terms of the settlement agreement with the
				  residential or small nonresidential customer and shall provide documentation of
				  the settlement to the customer or the customer's authorized representative. The
				  utility shall retain documentation of the original settlement agreement for the
				  term of the settlement agreement or 2 years, whichever is longer. In case of a
				  dispute over the terms of a settlement agreement, the utility shall have the
				  burden of proving that the residential or small nonresidential customer
				  understood and accepted the terms of the settlement agreement.
(3) Services shall not be shut off if the
				  residential or small nonresidential customer follows the terms of the
				  settlement agreement.
(4) A
				  settlement agreement that is offered by a utility shall state, immediately
				  preceding the space provided for the residential or small nonresidential
				  customer's signature and in bold print that is not less than 2 sizes larger
				  than any other print that is used on the form: "IF YOU ARE NOT SATISFIED WITH
				  THIS AGREEMENT, DO NOT SIGN. YOU MAY FILE A CUSTOMER COMPLAINT AND HAVE A
				  HEARING BEFORE A HEARING OFFICER BEFORE YOUR SERVICE MAY BE SHUT OFF. IF YOU
				  SIGN THIS AGREEMENT, YOU GIVE UP YOUR RIGHT TO A CUSTOMER HEARING BEFORE A
				  HEARING OFFICER ON ANY MATTER INVOLVED IN THIS DISPUTE, EXCEPT THE UTILITY'S
				  FAILURE OR REFUSAL TO FOLLOW THE TERMS OF THIS AGREEMENT."
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 10 - DISPUTES, HEARINGS AND SETTLEMENTS › Section R. 460.159 - Default of settlement agreement procedures for residential and small nonresidential customers

Current through Vol. 24-12, July 15, 2024
Rule 59.
(1) If a
				  residential or small nonresidential customer fails to comply with the terms and
				  conditions of a settlement agreement, the utility may shut off service after
				  notifying the customer in writing, by personal service, or first-class mail of
				  the following information:
(a) That the
				  residential or small nonresidential customer is in default of the settlement
				  agreement.
(b) The nature of the
				  default.
(c) That unless the
				  residential or small nonresidential customer pays in full the amount due within
				  10 business days of the date of mailing, the utility may shut off
				  service.
(d) The date the utility
				  may shut off service.
(e) That the
				  residential or small nonresidential customer has a right to do either of the
				  following:
(i) Request a hearing before a
				  hearing officer selected from a list on file with the commission, but only if
				  the customer alleges that the utility has failed or refused to follow the terms
				  of the settlement agreement.
(ii)
				  File a formal hearing request pursuant to the commission's rules of practice
				  and procedure in
				  R
				  792.10101 to
				  R
				  792.11903.
(f) The address and telephone number where
				  the residential or small nonresidential customer may file the request for a
				  hearing with the utility or the commission.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 11 - APPEAL PROCEDURES › Section R. 460.160 - Customer hearing appeal

Current through Vol. 24-12, July 15, 2024
Rule 60. Within 15 business days after a hearing officer
					 issues a written complaint determination, either party may make an informal
					 appeal to the commission staff.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 11 - APPEAL PROCEDURES › Section R. 460.161 - Filing procedures

Current through Vol. 24-12, July 15, 2024
Rule 61.
(1) A
				  party may make a customer hearing appeal which does not have to be in writing
				  but may be initiated by telephone, internet, mail, fax, or in person at the
				  offices of the commission.
(2) The
				  appealing party shall provide all of the following information:
(a) Name and address of the
				  customer.
(b) Name of the utility
				  involved.
(c) The nature of the
				  original complaint in a clear and concise manner.
(d) The hearing officer's decision.
(e) The relief requested.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 11 - APPEAL PROCEDURES › Section R. 460.162 - Customer hearing appeal procedures

Current through Vol. 24-12, July 15, 2024
Rule 62.
(1) The
				  commission staff shall assign the customer hearing appeal to a regulation
				  officer who shall do all of the following:
(a)
				  Advise the appealing party by telephone or in writing of the procedures of the
				  commission.
(b) Advise the other
				  party that a customer hearing appeal has been filed.
(c) Issue interim determinations as necessary
				  and as provided in
				  R
				  460.163.
(d) Review or investigate the
				  appeal.
(e) Issue a customer
				  hearing appeal decision.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 11 - APPEAL PROCEDURES › Section R. 460.163 - Interim determination

Current through Vol. 24-12, July 15, 2024
Rule 63.
(1) After
				  receiving the hearing record and pending the final resolution of a customer
				  hearing appeal, the regulation officer may issue an interim determination with
				  appropriate terms and conditions. In the case of an appeal regarding a bill or
				  deposit, the regulation officer may require a customer to pay the undisputed
				  portion of a claim in order to continue the prohibition against the shut off of
				  service. The regulation officer may consider the amounts that reasonably appear
				  to reflect the cost of utility service in determining the undisputed portion of
				  a claim.
(2) If a customer fails to
				  abide by the terms and conditions of an interim determination within 10 days of
				  the date of personal service or mailing of the interim determination by
				  first-class mail, then the utility may shut off service as provided in
				  R
				  460.137.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 11 - APPEAL PROCEDURES › Section R. 460.164 - Appeal review

Current through Vol. 24-12, July 15, 2024
Rule 64. The regulation officer shall thoroughly review the
					 customer hearing appeal and, when necessary, conduct further investigation. A
					 party may offer new evidence if the regulation officer determines that it is
					 relevant. When further investigation is necessary, the regulation officer may
					 request additional evidence or, at his or her own initiative, may hold a
					 customer hearing appeal conference with the parties or their representatives at
					 a time and place designated by the officer. If either party fails to appear at
					 the conference without a good reason or without having requested an
					 adjournment, the right of the absent party to appear at the conference shall be
					 waived. At the customer hearing appeal conference, the parties may do any of
					 the following:
(a) Represent
				  themselves, be represented by counsel, or be assisted by other persons of their
				  choice.
(b) Offer oral and
				  documentary evidence, which may be considered at the discretion of the
				  regulation officer.
(c) Refute, in
				  a reasonable manner, the evidence of the other party.
(d) Submit an oral or written statement of
				  position.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 11 - APPEAL PROCEDURES › Section R. 460.165 - Customer hearing appeal decision

Current through Vol. 24-12, July 15, 2024
Rule 65. The regulation officer shall, within 30 days after
					 the utility files the certified record, issue a written customer hearing appeal
					 decision affirming, modifying, or reversing the customer hearing determination.
					 In reversing or modifying the customer hearing determination, the decision
					 shall set forth the terms and conditions for continued service, shut off, or a
					 proposed settlement agreement as required by the facts and circumstances. The
					 decision shall state the relevant findings of fact, the reasons for the
					 decision, and remedies for failure to comply with the customer hearing appeal
					 decision. A copy of the customer hearing appeal decision shall be served
					 personally, or by first-class mail, on the parties.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 11 - APPEAL PROCEDURES › Section R. 460.166 - Failure to comply with customer hearing appeal decision

Current through Vol. 24-12, July 15, 2024
Rule 66. Failure of either party to comply with the
					 decision within 10 days after the date that decision was served by mail shall
					 permit implementation of the action or remedy provided by the
					 decision.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 11 - APPEAL PROCEDURES › Section R. 460.167 - Same dispute

Current through Vol. 24-12, July 15, 2024
Rule 67. The commission staff may dismiss a subsequent
					 informal appeal that involves the same question or issue based upon the same
					 facts without following every procedure set forth in these
					 rules.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 11 - APPEAL PROCEDURES › Section R. 460.168 - Formal appeal

Current through Vol. 24-12, July 15, 2024
Rule 68. Either party may appeal before the commission the
					 decision of the regulation officer by filing a formal hearing request pursuant
					 to the rules of practice and procedure before the commission in
					 R
					 792.10101 to
					 R
					 792.11903. If a formal hearing request is filed, the
					 terms of the customer hearing appeal decision shall be held in abeyance unless
					 otherwise ordered by the commission or the presiding officer who is assigned to
					 the formal complaint.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Consumer Standards And Billing Practices For Electric And Gas Residential Service › Part 11 - APPEAL PROCEDURES › Section R. 460.169 - Other remedies

Current through Vol. 24-12, July 15, 2024
Rule 69. Nothing in these rules shall be construed to
					 prevent a party at any time from pursuing appropriate legal and equitable
					 remedies.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Mergers and Acquisitions › Section R. 460.301 - Scope

Current through Vol. 24-12, July 15, 2024
Rule 1.
(1) The
				prior approval of the commission is required when any of the following occurs:
(a) A person acquires or merges with a
				jurisdictional regulated utility.
(b) A transaction involves the transfer of
				control of a jurisdictional regulated utility.
(c) A jurisdictional regulated utility sells,
				assigns, transfers, or encumbers assets to another person, except if such sale,
				assignment, transfer, or encumbrance of assets occurs in the normal course of
				business.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Electric Interconnection Standards

Current through Vol. 24-12, July 15, 2024
DEPARTMENT OF CONSUMER AND INDUSTRY
				SERVICES
PUBLIC SERVICE COMMISSION
ELECTRIC INTERCONNECTION STANDARDS
By Authority conferred on the public service commission by
				  section 7 of 1909 PA 106, MCL 460.557, section 5 of 1919 PA 419, MCL 460.55,
				  and sections 4, 6, and 10e of 1939 PA 3, MCL 460.4, 460.6, and
				  460.10e
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Underground Electric Lines › Section R. 460.511 - Payment of difference in costs

Current through Vol. 24-12, July 15, 2024
Rule 1. In the case of all underground extensions of electric
				  distribution facilities as covered by these rules, the real estate developer or
				  customer shall make a contribution in aid of construction to the utility in an
				  amount equal to the estimated difference in cost between overhead and
				  underground facilities. "Distribution facilities" means those operated at
				  15,000 volts or less to ground for ___ connected systems and 20,000 volts or
				  less for delta connected systems.
For the effective
				  dates of R 460.511 and
				  R
				  460.514 to
				  R
				  460.519, see
				  R
				  460.519.
Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Public Service Commission › Underground Electric Lines › Section R. 460.512 - Extensions of residential distribution and service lines in the lower peninsula mainland

Current through Vol. 24-12, July 15, 2024
Rule 2.
(1) The
				distribution system in a new residential subdivision and an existing
				residential subdivision in the lower peninsula mainland in which electric
				distribution facilities have not already been constructed shall be placed
				underground, except that a lot facing a previously existing street or county
				road and having an existing overhead distribution line on its side of the
				street or county road shall be served with an underground service from these
				facilities and shall be considered a part of the underground service
				area.
(2) The owner or developer of
				such subdivisions shall be required to make a nonrefundable contribution in aid
				of construction to the utility in an amount equal to the sum of the lot
				front-foot measurements multiplied by an amount to be fixed or changed in
				appropriate rate-making proceedings, which amount shall be considered to be the
				difference in cost between overhead and direct burial underground
				facilities.
(3) The front-foot
				measurement of each lot to be served by a residential underground distribution
				system shall be made along the contour of the front lot line. The front lot
				line is that line that usually borders on, or is adjacent to, a street.
				However, when streets border on more than 1 side of a lot, the shortest
				dimension shall be used. In case of a curved lot line that borders on a street
				or streets and represents at least 2 sides of the lot, the front-foot
				measurement shall be considered as 1/2 the total measurement of the curved lot
				line. Where a lot is served by an underground service from an overhead
				distribution line under the provision of rule 2(1), the lot front-foot
				measurement of the lot to be served shall be deleted.
(4) The construction provided for in subrule
				(2) includes the extension of electric distribution facilities to the lot line
				of each lot in the subdivision.
(5)
				The use of the lot front-foot measurement in these rules shall not be construed
				to require that the underground electric distribution facilities be placed at
				the front of the lot.
(6) The
				utility shall install, own, and maintain the service line from the property
				line to the customer's meter.
(7)
				For a normal installation, the developer or customer shall make a contribution
				in aid of construction to the utility in an amount equal to the product of the
				straight line distance in feet from the termination of the utility's facilities
				at the front or rear property line to a point directly below the customer's
				meter multiplied by an amount to be fixed or changed in appropriate rate-making
				proceedings. Where special routing of the service line is required by the
				customer, this amount per foot will apply to the route of the line as
				installed.