reglab/statecodes huggingface dataset:
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.07 - Required Disclosures

Current through Register Vol. 51, No. 14, July 12, 2024
A. Contract Summary.
(1) Either prior to or at the same time as a contract for a subscription to a CSEGS or authority to act per COMAR Regulation .01B of this chapter is executed, a subscriber organization or a subscription coordinator shall present the customer with a completed Contract Summary Disclosure using a form that is approved by the Commission.
(2) The customer shall initial a copy of the Contract Summary Disclosure to acknowledge receipt of the Contract Summary, and:
(a) If a subscription contract is completed through the Internet, the complete d Contract Summary shall be:
(i) Available online and made available for download by the customer at the time of contracting; and
(ii) Transmitted to the customer by the subscriber organization by mail or by email if the customer consents to receipt of email disclosures; and
(b) Whether a subscription contract is completed in person or electronically, a subscriber organization shall allow the subscriber to retain a signed version of the executed contract and an initialed version of the Contract Summary Disclosure form.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.08 - Contracts for Customer Subscription in a Community Solar Energy Generation System

Current through Register Vol. 51, No. 14, July 12, 2024
A. Minimum Contract Requirements.
(1) A subscribing organization's subscription contract shall contain all material terms and conditions, including:
(a) A plain language disclosure of the subscription, including:
(i) The terms under which the pricing will be calculated over the life of the contract and a good faith estimate of the subscription price expressed as a flat monthly rate or on a per-kilowatt-hour basis; and
(ii) Whether any charges may increase during the course of service, and, if so, how much advance notice is provided to the subscriber;
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.09 - Share Transfers and Portability

Current through Register Vol. 51, No. 14, July 12, 2024
A. A CSEGS Subscription may be transferred or assigned to a CSEGS subscriber organization or to any person or entity who qualifies to be a subscriber in the CSEGS.
B. A CSEGS subscriber who desires to transfer or assign all or part of his subscription to the CSEGS subscriber organization, in its own name, or to become unsubscribed shall notify the CSEGS subscriber organization and the transfer of the subscription to the CSEGS subscriber organization shall be effective upon such notification, unless the CSEGS subscriber specifies a later effective date.
C. A CSEGS subscriber who desires to transfer or assign all or part of his subscription to another eligible customer desiring to purchase a subscription may do so only in compliance with the terms and conditions of the subscription and will be effective in accordance therewith.
D. The CSEGS subscriber organization and the electric company shall jointly verify that each CSEGS subscriber is eligible to be a subscriber in the CSEGS under Public Utilities Article, §7-306.2, Annotated Code of Maryland. Changes in the subscriber rolls of the CSEGS, including the effective date of changes, shall be communicated by the CSEGS subscriber organization to the electric company, in written or electronic form, as soon as practicable but no less than 30 days.
E. Prices paid for subscriptions in a CSEGS may not be subject to regulation by the Commission.
F. A subscriber that moves to a premise located within the service territory served by the CSEGS may change the premises to which the CSEGS electricity generation shall be attributed to the new premise, and a subscriber organization may not charge an unreasonable transfer fee to such a customer.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.10 - Disclosure of Subscriber Information

Current through Register Vol. 51, No. 14, July 12, 2024
A. Except as provided in COMAR 20.62.04 and §B of this regulation, a subscriber organization may not disclose energy usage or personally identifiable information about a subscriber, or a subscriber's billing, payment, and credit information, without the subscriber's consent.
B. A subscriber organization may disclose a subscriber's billing, payment, and credit information for the sole purpose of facilitating billing, bill collection, and credit reporting.
C. A subscriber organization shall provide a customer with a copy of the subscriber organization's customer information privacy policy.
D. A subscriber organization shall treat information received from prospective customers, including those who do not subscribe, in accordance with §§A and C of this regulation.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.11 - Escrow of Prepaid Subscription Fees

Current through Register Vol. 51, No. 14, July 12, 2024
Subscriber funds collected by the CSEGS subscriber organization in advance of commercial operation of the CSEGS shall be held in an escrow account in a manner approved by the Commission. The escrow shall be maintained by its terms until such time as the CSEGS commences commercial operation as certified by the electric company's acceptance of energy from the CSEGS.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.12 - Notice of Contract Expiration or Cancellation

Current through Register Vol. 51, No. 14, July 12, 2024
A. A CSEGS subscriber organization shall provide the customer with notice at least 30 days before expiration or cancellation of a subscription contract.
B. Contents of Notice. The subscriber organization's expiration or cancellation notice required under §A of this regulation shall include:
(1) Final bill payment instructions; and
(2) The toll-free telephone number and the website address of the subscriber organization and the Commission.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.13 - Assignment of Subscription Contract

Current through Register Vol. 51, No. 14, July 12, 2024
A. At least 30 days prior to the effective date of any assignment or transfer of a subscription contract from one subscriber organization to another, the subscriber organizations shall jointly provide written notice of the assignment or transfer to the customers of the subscriber organization, the Commission, the electric company, and the Office of People's Counsel.
(1) Notice to Customer. The subscriber organizations shall jointly send notice to the customer informing them of the assignment or transfer. The letter shall include:
(a) A description of the transaction in clear and concise language including the effective date of the assignment or transfer;
(b) Customer service contact information for the assignee; and
(c) A statement that the terms and conditions of the customer's contract at the time of assignment shall remain the same for the remainder of the contract term.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.14 - Subscription Disputes

Current through Register Vol. 51, No. 14, July 12, 2024
A. A customer alleging a violation of this subtitle may file a dispute with the Commission's Office of External Relations.
B. Upon proof of the allegations, the customer's remedy through the Office of External Relations is limited to a refund of any overcharge and any fees or penalties paid by the customer as a result of the unauthorized subscription or other violation.
C. This subtitle does not limit:
(1) The authority of the Commission under Public Utilities Article, Annotated Code of Maryland;
(2) The authority of the Attorney General to investigate violations of consumer protection or other legal requirements; or
(3) The ability of a customer to pursue other relief against a subscriber organization or other party.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.15 - Subscriber Organizations Responsible for the Actions of Its Agents or Subscription Coordinators

Current through Register Vol. 51, No. 14, July 12, 2024
A. A subscriber organization may use an agent or subscription coordinator to conduct marketing or sales activities.
B. A subscriber organization is responsible for any fraudulent, deceptive, or other unlawful marketing performed by its agent or subscription coordinator while marketing or selling subscriptions on behalf of the subscriber organization.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.16 - Agent Qualifications and Standards

Current through Register Vol. 51, No. 14, July 12, 2024
A. A subscriber organization or subscription coordinator shall develop standards and qualifications for individuals it chooses to hire as its agents. A subscriber organization or subscription coordinator may not hire an individual that fails to meet its standards.
B. A subscriber organization or subscription coordinator may not permit a person to conduct door-to-door activities until it has obtained and reviewed a criminal history record in the same manner as provided in COMAR 20.53.08.
C. When a subscriber organization or subscription coordinator contracts with an independent contractor or vendor to perform door-to-door activities, the subscriber organization or subscription coordinator shall document that the contractor or vendor has performed criminal background investigations on an agent in accordance with this regulation and with the standards set by the subscriber organization or subscription coordinator. A subscriber organization or subscription coordinator may satisfy this requirement by obtaining from the independent contractor or vendor a written statement affirming that the criminal background check was performed by them or under their supervision in accordance with this regulation and with standards set by the subscriber organization or subscription coordinator and presented in writing.
D. A subscriber organization or subscription coordinator shall periodically audit whether the background checks completed by its independent contractor or vendor have been completed in accordance with this regulation.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.17 - Agent Training

Current through Register Vol. 51, No. 14, July 12, 2024
A. A subscriber organization or subscription coordinator shall ensure the training of its agents on the following subjects:
(1) Local, State and federal laws and regulations that govern marketing, telemarketing, consumer protection, and door-to-door sales as applicable to the types of marketing and jurisdiction in which the agent shall engage or operate;
(2) Responsible and ethical sales practices;
(3) The subscriber organization's products and services;
(4) The subscriber organization's or subscription coordinator's rates, rate structures, and payment options;
(5) The customer's right to rescind and cancel contracts;
(6) The applicability of an early termination fee for contract cancellation when the subscriber organization has one;
(7) The necessity of adhering to the script and knowledge of the contents of the script if one is used;
(8) The proper completion of transaction documents;
(9) The subscriber organization's or subscription coordinator's Contract Summary Disclosure;
(10) Information about how customers may contact the subscriber organization or subscription coordinator to obtain information about billing, disputes, and complaints; and
(11) The confidentiality and protection of customer information.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.18 - Agent Identification and Misrepresentation

Current through Register Vol. 51, No. 14, July 12, 2024
A. A subscriber organization or subscription coordinator shall issue an identification badge to agents to be worn and prominently displayed when conducting door-to-door activities or appearing at public events on behalf of a subscriber organization or subscription coordinator. The badge shall:
(1) Accurately identify the subscriber organization or subscription coordinator, its trade name, and its logo;
(2) Display the agent's photograph;
(3) Display the agent's full name; and
(4) Display a customer service phone number for the subscriber organization or subscription coordinator.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.19 - Door-to-Door Sales

Current through Register Vol. 51, No. 14, July 12, 2024
A. A subscriber organization or subscription coordinator and its agents shall comply with the Maryland Door-to-Door Sales Act, local government ordinances regarding door-to-door marketing and sales activities, and any other applicable consumer protection law.
B. A subscriber organization's or subscription coordinator's agent shall:
(1) Prominently display an identification badge; and
(2) Offer a business card or other material that lists:
(a) The subscriber organization's or subscription coordinator's name and contact information, including telephone number;
(b) The Maryland approval number of the subscriber organization's CSEGS project or for subscription coordinators the CSEGS project the subscription coordinator is affiliated with and the subscription coordinator's Commission approval number; and
(c) The agent's name and any other identification numbers provided to the sales agent by the subscriber organization or agent.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS › Chapter 20.62.05 - Consumer Protection › Section 20.62.05.20 - Notifications Regarding Door-to-Door Activity

Current through Register Vol. 51, No. 14, July 12, 2024
A. When a subscriber organization or subscription coordinator engages in door-to-door activity, the subscriber organization or subscription coordinator shall notify CAD no later than the morning of the day that the activity begins. The notification shall include general, nonproprietary information about the activity, the period involved, and a general description of the geographical area.
B. A subscriber organization or subscription coordinator shall provide the utility with general, nonproprietary information about the door-to-door activity that caused the subscriber organization or subscription coordinator to provide notice to the Commission. The subscriber organization or subscription coordinator shall provide this general information to the utility no later than the morning of the day that the sales and marketing activities begin. The utility shall use this information only for acquainting its customer service representatives with sales and marketing activity occurring in its service territory so that they may address customer inquiries knowledgably. A utility may not use the information for other purposes.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.01 - General › Section 20.63.01.02 - Landlord-Tenant Service Agreements

Current through Register Vol. 51, No. 14, July 12, 2024
Electric companies shall maintain existing arrangements for landlord-tenant service agreements which may not be affected by a CCA Pilot Program.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.03 - CCA Pre-Enrollment Information › Section 20.63.03.01 - CCA Customer Consent - Pre-Enrollment

Current through Register Vol. 51, No. 14, July 12, 2024
A. A CCA is deemed to have obtained a customer's consent required by COMAR 20.53.03.01A(2)  to request the customer's pre-enrollment information from the electric company after the Commission has approved the CCA's Aggregation Plan.
B. A CCA is not required to notify a customer of its intention to obtain customer information from an electric company if the customer's consent is deemed to have been obtained according to §A of this regulation.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.03 - CCA Pre-Enrollment Information › Section 20.63.03.02 - Pre-Enrollment Information Format

Current through Register Vol. 51, No. 14, July 12, 2024
A. An electric company shall provide to the CCA customer account pre-enrollment information on a per-account basis using electronic transactions per COMAR 20.53.03.02 after the Commission has approved the CCA's Aggregation Plan.
B. A CCA may not make the request described in §A of this regulation unless the CCA is in possession of a customer's account number or equivalent retail choice identification number.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.03 - CCA Pre-Enrollment Information › Section 20.63.03.03 - CCA Formation Notice Information

Current through Register Vol. 51, No. 14, July 12, 2024
A. An electric company shall provide to a county in the process of forming a CCA, upon written request, information regarding each residential and small commercial customer in the county from the applicable electric company.
B. An electric company shall respond to the request in §A of this regulation within 10 business days.
C. The electric company shall provide the following information:
(1) Aggregate usage information for each applicable service class, which the CCA may request quarterly; and
(2) A list of each residential and small commercial electric customer accounts in the county, including the following information for each account:
(a) Account name;
(b) Service address;
(c) Billing address; and
(d) Utility rate class or code.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.03 - CCA Pre-Enrollment Information › Section 20.63.03.04 - Information Required for the CCA Opt-Out Notice

Current through Register Vol. 51, No. 14, July 12, 2024
A. An electric company shall provide to a CCA, upon written request, customer account information regarding each customer in the requesting county after the Commission has approved the CCA's Aggregation Plan.
B. An electric company shall respond to the request in §A of this regulation within 30 calendar days.
C. The electric company shall provide the following information for each account:
(1) Account name;
(2) Service address;
(3) Utility rate class or code;
(4) Billing address;
(5) Retail choice status; and
(6) Electric company recorded SOS request or CCA opt-out status.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.03 - CCA Pre-Enrollment Information › Section 20.63.03.05 - Recording Customer Information Decisions

Current through Register Vol. 51, No. 14, July 12, 2024
A. A CCA shall retain records of customer affirmative requests for CCA service, including:
(1) CCA service requested; and
(2) The time and date of the request.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.04 - Transfers of Service › Section 20.63.04.01 - Transition from Standard Offer Service

Current through Register Vol. 51, No. 14, July 12, 2024
A. Customer Information Update for the Opt-Out Notice. A county may request, from an electric company, the data provided under COMAR 20.63.03.04C.
B. CCA Opt-Out Notice. No less than 45 days prior to the start of CCA service, a county shall mail a notice, including the following information, to all residential and small commercial customers:
(1) Name, Commission Supplier License number, and identification of which Aggregation Suppliers are providing CCA Basic Service and, if applicable, CCA Optional Services;
(2) Terms and conditions of service for CCA Basic Service and, if applicable, CCA Optional Services;
(3) Rates, charges, and fees for CCA Basic Service and, if applicable, CCA Optional Services;
(4) A comparison of the CCA Basic Service and CCA Optional Services rates with applicable SOS rates;
(5) Information on how a customer may select:
(a) SOS service by contacting the electric company;
(b) CCA service by responding to the notice affirmatively selecting the CCA or through a direct application process; or
(c) Competitive retail supply by visiting the Commission's shopping website (
www.mdelectricchoice.com
) and contacting a competitive supplier to enroll;
(6) Information on the total renewable component of electricity provided under:
(a) CCA Basic Service; or
(b) CCA Optional Supply Services, if applicable;
(7) A comparison of the renewable content of the CCA Basic Service with that required by current State law;
(8) An explanation of the following enrollment procedures:
(a) The means a customer may use to refuse to participate in the CCA service;
(b) That the customer will receive CCA Basic Service if they take no action unless the customer is served by a retail supplier; and
(c) That the CCA will not switch a customer on a retail choice contract to the CCA without the customer's affirmative selection of the applicable CCA service;
(9) Information on how to access a copy of the CCA's customer information privacy policy;
(10) Information about customer protection; and
(11) A reference to the CCA's website for the information in this section.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.04 - Transfers of Service › Section 20.63.04.02 - Procedure for Enrolling New Accounts by Default

Current through Register Vol. 51, No. 14, July 12, 2024
A. Upon completion of enrollment of customers under Regulation .01 of this chapter, a CCA may request every business day a list of all customers not included in the list provided in COMAR 20.63.03.04C as well as customers dropped from retail supply service to SOS service since the last list was provided.
B. For each new customer, this list shall include:
(1) Account name;
(2) Service address;
(3) Billing address;
(4) Retail choice status;
(5) CCA opt-out status;
(6) Utility rate class or code;
(7) Account numbers for customers who have not selected a retail supplier or have not contacted the utility to select SOS or have declined to participate in the CCA; and
(8) Any additional information needed to enroll a customer to retail supply service for customer accounts for which account numbers are provided according to §B(7) of this regulation.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.05 - CCA Utility Coordination and Billing › Section 20.63.05.01 - CCA-Utility Coordination and Billing

Current through Register Vol. 51, No. 14, July 12, 2024
A. A CCA, an Aggregation Supplier, or an energy service provider working as the agent of a CCA shall follow the supplier requirements of COMAR 20.53.05.01, 20.53.05.02, 20.53.05.03, and 20.53.05.05.
B. An electric company providing services related to electric energy scheduling, load assignment, and utility consolidated billing to a CCA, an Aggregation Supplier, or an energy service provider working as the agent of a CCA shall follow the requirements of COMAR 20.53.05 for services provided to a supplier.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.05 - CCA Utility Coordination and Billing › Section 20.63.05.02 - CCA Bill Messaging

Current through Register Vol. 51, No. 14, July 12, 2024
A. CCA Bill Item Identification.
(1) A bill sent to electric customers that participate in the aggregation activities of a CCA shall identify the CCA as the electricity supplier.
(2) An electric company shall use the name provided by Montgomery County or its designee as the identification of the CCA on a customer bill.
(3) An Aggregation Supplier or energy service provider contracted to provide services for the CCA shall transmit billing information using a distinct identification for service provided in the aggregation program from service that is provided to its other retail customers.
(4) A bill including CCA-provided services may identify any commodity services provided with a line item description that displays the rates, fees, or charges separately.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.05 - CCA Utility Coordination and Billing › Section 20.63.05.03 - CCA Price to Compare

Current through Register Vol. 51, No. 14, July 12, 2024
A. An electric company shall display its SOS rate information on each eligible customer's bill as the price to compare with retail supply offers, unless otherwise directed by the Commission.
B. A CCA shall display the SOS price to compare and the CCA Basic Service rate on the CCA website.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.01 - Scope

Current through Register Vol. 51, No. 14, July 12, 2024
This chapter applies to electricity supply services that a CCA or its designated agents provide to residential and small commercial electric customers.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.02 - Disclosure of Customer Information

Current through Register Vol. 51, No. 14, July 12, 2024
A CCA shall follow the disclosure of customer information regulations, as described in COMAR 20.63.16.04.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.03 - Creditworthiness

Current through Register Vol. 51, No. 14, July 12, 2024
A. A CCA may not refuse CCA Basic Service to an eligible customer based on creditworthiness.
B. A CCA shall apply uniform income, deposit, and creditworthiness standards for CCA Optional Services, if applicable.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.04 - CCA Service Territory

Current through Register Vol. 51, No. 14, July 12, 2024
A county which has formed a CCA shall offer supply service throughout its jurisdiction to all eligible customers that receive distribution service from the local utility.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.05 - Enrollment Disputes

Current through Register Vol. 51, No. 14, July 12, 2024
A. A customer alleging a violation of this regulation shall initially submit any inquiry or dispute directly to a Community Choice Aggregator for resolution.
B. A customer alleging a violation of this regulation may, at any time, file a dispute with the Commission's Consumer Affairs Division.
C. The CCA may not enroll a customer's account who has an active retail supply contract, has affirmatively selected Standard Offer Service, or who has previously opted-out of the CCA, without the customer affirmatively selecting the CCA.
D. A CCA may not assign a customer to optional service unless the customer has affirmatively selected that optional service.
E. Upon a determination by the Consumer Affairs Division that an enrollment by the CCA was unauthorized, the Consumer Affairs Division may order the CCA to issue a refund to the customer in an amount, determined by the Consumer Affairs Division, intended to hold the customer harmless relative to the price the customer would have paid had the unauthorized enrollment not occurred, including any related early termination penalties.
F. If the charges have been billed by and the receivable purchased by the utility from the CCA, the refund of charges determined by the Consumer Affairs Division shall be remitted to the utility by the CCA. The refund determined by the Consumer Affairs Division shall be applied to the customer's utility account current balance, and the excess returned to the customer upon request. If the customer is no longer served by the CCA, the refund shall be returned to the customer.
G. Upon purchase of any receivable under this section, the utility shall be entitled to collect from the customer, and the customer shall be responsible to pay the utility, the total amount billed less any refund determined by the Consumer Affairs Division.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.06 - Termination

Current through Register Vol. 51, No. 14, July 12, 2024
A. Except as provided under §B of this regulation, a utility may not terminate service for failure of a customer to pay CCA charges.
B. If a utility purchases the receivables of a CCA under COMAR 20.53.05.03, the purchased CCA receivables become utility charges for the purpose of termination of service under COMAR 20.31.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.07 - Advertising and Solicitations

Current through Register Vol. 51, No. 14, July 12, 2024
A. A CCA may conduct advertising for CCA services.
B. A CCA may not engage in a marketing or trade practice that is unfair, false, misleading, or deceptive.
C. A CCA shall conduct any marketing, subject to the rules in COMAR 20.53.07.07, with the exception of COMAR 20.53.07.07B(1), and subject to the rules of COMAR 20.53.10.
D. Disclosures.
(1) All CCA marketing or solicitation information shall identify the Montgomery County CCA in a clear and conspicuous manner.
(2) If a price or rate is quoted, the following statements are required:
(a) The price or rate quoted is only for the specified commodity provided by the CCA;
(b) The price or rate quoted does not include any tax, electric company distribution charge, or other electric company fee or charges; and
(c) The CCA's price or rate is not regulated by the Commission.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.08 - CCA Terms of Service

Current through Register Vol. 51, No. 14, July 12, 2024
A CCA shall follow the approved terms of service directed by the Commission when approving the CCA's Aggregation Plan.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.09 - Notice of Enrollment

Current through Register Vol. 51, No. 14, July 12, 2024
A. A CCA shall provide notice of enrollment of a customer to a utility in a format consistent with the Commission-accepted electric utility supplier coordination agreement.
B. A CCA shall provide written notice to customers within 5 business days upon change in CCA service option.
C. Utility Notice of Enrollment to Customer. An electric company shall provide written notice to a customer upon enrollment by a CCA.
D. Notice of enrollment under this regulation shall include the following:
(1) Customer name;
(2) Customer service address;
(3) Billing name;
(4) Billing address;
(5) Utility name;
(6) Utility account number;
(7) CCA name;
(8) Commodity provided; and
(9) Effective date of the enrollment.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.10 - Notice of Change in Rates

Current through Register Vol. 51, No. 14, July 12, 2024
The CCA shall notify customers by posting to the CCA website any change in rates at least 30 days prior to the change in rates going into effect. The CCA website shall include instructions for contacting the CCA regarding changes in rates.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.11 - CCA Customer Deposits

Current through Register Vol. 51, No. 14, July 12, 2024
The CCA may not require a customer deposit to participate in CCA Basic Service or any optional service billed through the utility consolidated billing.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.12 - CCA Late Payment Charges

Current through Register Vol. 51, No. 14, July 12, 2024
The CCA may not charge customers late payment charges for CCA Basic Service or any optional service billed through utility consolidated billing.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.13 - CCA Dispute Resolution

Current through Register Vol. 51, No. 14, July 12, 2024
The CCA and its customers are subject to the dispute procedures and regulations in COMAR 20.32.01.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.07 - Customer Protection › Section 20.63.07.14 - Website Information

Current through Register Vol. 51, No. 14, July 12, 2024
The CCA website shall provide the following information to customers:
A. Current rates;
B. Effective period for current rates;
C. Terms of service;
D. Renewable content;
E. Summary of the type of costs included in rates;
F. Contact information for CCA;
G. When to contact CCA;
H. Contact information for electric companies;
I. When to contact electric companies;
J. CCA opt-out information, including an explanation of the means to opt-out or refuse CCA service;
K. CCA enrollment information;
L. CCA customer information privacy policy;
M. A copy of the full text of the CCA Aggregation Plan; and
N. Information about customer protection.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.11 - CCA Aggregation Plan Requirements and Application Process › Section 20.63.11.01 - Scope

Current through Register Vol. 51, No. 14, July 12, 2024
This chapter applies to Montgomery County when seeking to form a Community Choice Aggregator (CCA) in Maryland.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.11 - CCA Aggregation Plan Requirements and Application Process › Section 20.63.11.02 - Aggregation Plan Requirements

Current through Register Vol. 51, No. 14, July 12, 2024
A. A county seeking to form a CCA shall submit an Aggregation Plan for Commission approval.
B. A county shall include the following in its Aggregation Plan:
(1) A description of the following:
(a) The CCA's service territory, including:
(i) Electric company service territories; and
(ii) Differences between electric company service territories, if applicable;
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.11 - CCA Aggregation Plan Requirements and Application Process › Section 20.63.11.03 - Aggregation Plan Approval Process

Current through Register Vol. 51, No. 14, July 12, 2024
A. Filing Schedule and Requirements.
(1) A county, when initiating a process to form a CCA, shall file with the Commission the following:
(a) A notice of intent to form a CCA;
(b) A copy of the County's Aggregation Plan;
(c) A draft local law forming the CCA;
(d) Proposed terms of service;
(e) Proposed categories of charges;
(f) Proposed categories of fees; and
(g) Proposed costs unrelated to actual cost of the electricity supply.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.12 - CCA Pilot Program Termination › Section 20.63.12.01 - Scope

Current through Register Vol. 51, No. 14, July 12, 2024
This chapter applies to the planned or unplanned termination of Community Choice Aggregation (CCA) electric supply service.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.12 - CCA Pilot Program Termination › Section 20.63.12.02 - Termination Plan

Current through Register Vol. 51, No. 14, July 12, 2024
A CCA shall comply with the termination contingency plan approved for the CCA by the Commission.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.12 - CCA Pilot Program Termination › Section 20.63.12.03 - Notice of Planned Program Termination

Current through Register Vol. 51, No. 14, July 12, 2024
A. For the years 2028, 2029, and 2030, a CCA shall file with the Commission its current termination plan by April 15 of each year.
B. The CCA shall include in the filing the planned termination date, or range of dates, for each electric company service territory.
C. A CCA shall, no less than 16 months prior to the planned termination date of the pilot, notify the Commission and all affected electric distribution companies with CCA customers in the county of any planned program termination of CCA electric supply service that would result in CCA customers switching to SOS supply.
D. The CCA shall include in the notice required by §B of this regulation:
(1) The CCA electric supply services in each electric company service territory to be terminated;
(2) The planned date or range of dates of termination for each electric company service territory;
(3) The number of customers served, by rate class, for each electric company service territory that the CCA plans to be switched to SOS;
(4) An explanation of how affected customers enrolled in the CCA will be notified of the planned electric supply service termination no less than 90 days prior to the termination date; and
(5) An explanation of why the electric supply service is being terminated.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.12 - CCA Pilot Program Termination › Section 20.63.12.04 - Notice of Unplanned Program Termination

Current through Register Vol. 51, No. 14, July 12, 2024
A. The CCA shall notify the Commission, all residential and small commercial electric customers in the county, and all electric companies with CCA customers in the county of any unplanned termination of CCA electric supply service that would result in CCA customers receiving SOS supply as soon as practicable.
B. A CCA shall include in the notice to the Commission and electric distribution companies of unplanned CCA Pilot Program termination:
(1) The CCA electric supply services in each electric company service territory to be terminated;
(2) The planned date, or range of dates, of termination for each electric company service territory;
(3) The number of customers, by rate class, served for each electric company service territory that the CCA plans to be switched to SOS;
(4) An explanation of how affected customers enrolled in the CCA will be notified of the unplanned electric supply service termination; and
(5) An explanation of why the electric supply service is being terminated.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.12 - CCA Pilot Program Termination › Section 20.63.12.05 - CCA Termination

Current through Register Vol. 51, No. 14, July 12, 2024
A. A CCA shall coordinate with each electric company, the transfer of customers back to SOS upon termination of the CCA in order to mitigate the impact to SOS procurement.
B. A CCA that transfers all customers to SOS shall be considered to be dissolved.
C. A CCA may not re-form unless it has followed the procedures established by this subtitle for establishing a new CCA.
D. A CCA may not recover from electric company customers or electric companies any stranded costs for electricity supply contracts entered into by the CCA or generation owned by the CCA.
E. A county shall make reasonable efforts to mitigate any electric company SOS procurement costs associated with transferring CCA customers back to SOS upon termination of a CCA.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.12 - CCA Pilot Program Termination › Section 20.63.12.06 - Sale by the CCA of Contracted Energy Supplies

Current through Register Vol. 51, No. 14, July 12, 2024
A. Within 30 days of the termination date of the CCA, the county shall inform the Commission of any CCA power purchase agreements designated for the CCA loadfor electricity supply which will exceed necessary supply for CCA customers by filing with the Commission a notice of Excess Contracted Electricity Supply, as follows:
(1) The notice shall include a description of each power purchase agreement f or electricity supply which will exceed necessary supply for CCA customers, including:
(a) Power purchase agreement duration;
(b) Remaining amount due to the contracted supplier;
(c) Any plan to resell the power purchase agreement or renegotiate the contract; and
(d) A statement of how the county intends to recover any power purchase agreement costs that are not recovered from CCA participants.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.13 - Historical and Forecast Electricity Price Trends › Section 20.63.13.01 - Trend Analysis

Current through Register Vol. 51, No. 14, July 12, 2024
A county shall include in its Aggregation Plan an analysis of historical and forecast trends in electricity prices, including:
A. A graph or table of historical Residential and Type I SOS prices for the most recent 36 months of data available for each electric utility within the county; and
B. A graph or table of a 36-month or longer forecast of residential and small commercial customer energy rates meeting baseline State renewable energy goals for each electric utility within the county.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.14 - CCA Non-Commodity Fees and Charges Tariff Structure › Section 20.63.14.01 - Scope

Current through Register Vol. 51, No. 14, July 12, 2024
This chapter applies to the rates, fees, and charges that a CCA may charge electric distribution customers within the county.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.14 - CCA Non-Commodity Fees and Charges Tariff Structure › Section 20.63.14.02 - Permitted Fees, Taxes, and Charges

Current through Register Vol. 51, No. 14, July 12, 2024
A CCA or its designated agents may not assess any fee, tax, or other charge bundled into the aggregation charges or rates billed to CCA customers that is not related to the cost of:
A. Providing electricity supply and electricity supply service, including service from a generating station owned by the CCA;
B. Promoting the use of renewable energy;
C. Promoting electric company energy efficiency programs for electric companies within the county such that:
(1) Any promotion shall be conducted in consultation with the electric company and the Department of Housing and Community Development; and
(2) The county may not promote electric company energy efficiency programs not approved by the Commission; or
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.14 - CCA Non-Commodity Fees and Charges Tariff Structure › Section 20.63.14.03 - Description of Non-Commodity Charges and Rates

Current through Register Vol. 51, No. 14, July 12, 2024
A CCA shall separately state any components of bundled charges or rates permitted by Regulation .02 of this chapter as a separate line item in its published terms and conditions of service.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.14 - CCA Non-Commodity Fees and Charges Tariff Structure › Section 20.63.14.04 - Separate Billing of Non-Bundled Charges

Current through Register Vol. 51, No. 14, July 12, 2024
A CCA may not send a separate bill to a customer for the same costs the electric company purchases from the CCA, per COMAR 20.63.05.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.15 - Data Exchange › Section 20.63.15.01 - Scope

Current through Register Vol. 51, No. 14, July 12, 2024
This chapter applies to enrollment transactions and data exchanged between an electric distribution company and a CCA or its designated agents.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.15 - Data Exchange › Section 20.63.15.02 - Standards

Current through Register Vol. 51, No. 14, July 12, 2024
For all data exchanges aside from exchanges using Maryland standard electronic data exchange, per COMAR 20.53.01.03, electric companies and a CCA shall mutually agree upon a standardized approach subject to Commission approval.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.15 - Data Exchange › Section 20.63.15.03 - Cybersecurity

Current through Register Vol. 51, No. 14, July 12, 2024
CCA and electric companies shall maintain the exchange of data in a manner consistent with good cybersecurity practice.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.15 - Data Exchange › Section 20.63.15.04 - Electric Company Instructions

Current through Register Vol. 51, No. 14, July 12, 2024
A. An electric company shall provide a CCA with written instructions on how to access, via the approved Commission methods, the customer lists and other information provided under this chapter.
B. An electric company may provide data exchange procedures for CCAs via tariff.
Code of Maryland Regulations › Title 20 - PUBLIC SERVICE COMMISSION › Subtitle 63 - COMMUNITY CHOICE AGGREGATION › Chapter 20.63.16 - Data Privacy › Section 20.63.16.01 - Scope

Current through Register Vol. 51, No. 14, July 12, 2024
This chapter applies to electricity supply services that a CCA or its designated agents provide to residential and small commercial electric customers.