Louisiana Administrative Code › Title 35 - HORSE RACING › Part XIII - Wagering › Chapter 120 - Account Wagering › Section XIII-12035 - Account Operations and Procedures

Current through Register Vol. 50, No. 6, June 20, 2024
A. Account wagers shall be accepted during
				such times and on such days as designated by the licensee, subject to state
				law.
B. The account holder shall
				provide the licensee with the correct personal identification account number
				previously assigned by the licensee to the holder of the wagering account, as
				well as the account holder's confidential identification code.
C. Any account wagering system must provide
				for the account holder's review and finalization of a wager or information
				assisting in the placement of a wager before it is accepted by the licensee.
				The wager shall not be changed after the account holder has reviewed and
				finalized the wager, and the conversation or wagering transaction has been
				concluded.
D. Payment on winning
				account wagers shall be posted as a credit to the account of the account holder
				as soon as practicable after the race is declared official.
E. No licensee may accept an account wager,
				or series of account wagers, in an amount in excess of funds on deposit in the
				account of the account holder placing the wager. Funds on deposit include
				amounts credited and in the account at the time the account wager or account
				wagers are placed. Account wagers will not be accepted which would exceed the
				available balance in the account.
F. When an account holder is entitled to a
				payout or refund, such monies will be credited to the respective accounts, thus
				increasing the credit balance. It is the responsibility of the account holder
				to verify proper credits and, if in doubt, notify the licensee within the
				agreed upon time frame for consideration. Unresolved disputes may be forwarded
				to the commission by the licensee or the account holder. No claim will be
				considered by the commission unless submitted in writing and accompanied by
				supporting information or evidence.
G. Monies deposited with the licensee for
				account wagering shall not bear any interest to the account holder.
H. The licensee shall maintain equipment
				capable of recording all wagering conversations and transactions conducted
				through the account wagering system. The recording device must be used at all
				times when wagering communications are received.
I. For wagers made by voice telephone, the
				licensee shall make a voice recording of the entire transaction and shall not
				accept any such wager if the voice recording system is inoperable. The voice
				recording of the transaction shall be deemed to be the actual wager, regardless
				of what was recorded by the pari-mutuel system.
J. All wagering conversations, transactions
				or other wagering communications through the account wagering system, verbal or
				electronic, shall be recorded by means of the appropriate electronic media, and
				the tapes or other records of such communications kept by the account wagering
				center for a period of time which the commission may establish. These tapes and
				other records shall be made available to commissioners, employees and/or
				designees of the commission in accordance with the
Rules of
				Racing
.
K. The address
				provided in writing by the account holder to the account wagering center is
				deemed to be the proper address for the purposes of mailing checks, account
				statements, account withdrawals, notices, or any other appropriate
				correspondence. It is the account holder's responsibility to maintain a current
				address of record with the account wagering center. The mailing of checks or
				other correspondence to the address given by the account holder shall be at the
				sole risk of the account holder.
L.
				The account wagering center shall, from time to time, but not less than once
				per year, provide written statements of account activity during the period to
				all account holders. In addition, an account holder has the right to request
				and be provided a statement at any time. Unless written notice to the contrary
				is received by the licensee within 30 days of the date that any such statement
				is rendered to an account holder, said statement shall be deemed accepted as
				correct in any and all particulars.
M. Subject to commission approval, the
				licensee may implement procedures for the use of wagering accounts for wagering
				while at facilities in this state where pari-mutuel wagering is permitted and
				for wagering by any other electronic means.
N. The commission may review and audit the
				account wagering system's equipment configuration and account wagering center.
				Any telephone communications system, whether touch tone, voice response, or
				operator controlled, and all other electronic media utilized for account
				wagers, shall be linked to a totalizator system in a manner approved by the
				commission. For the purposes of account wagering, totalizator equipment
				utilized by or linked to the licensee shall be capable of accounting for all
				wagering and other transactions which may affect customer accounts. The
				licensee must maintain complete records of every deposit, withdrawal, wager,
				refund and winning payout for each account. These records shall be made
				available to the commission in accordance with the
Rules of
				Racing
.
AUTHORITY NOTE:
				  Promulgated in accordance with
				  R.S.
				  4:149,
				  R.S.
				  4:149.1,
				  R.S. 4:149.2
				  and
				  R.S.
				  4:149.5.