Code of Massachusetts Regulations › 103 CMR - DEPARTMENT OF CORRECTION › Title 103 CMR 482.00 - Telephone Access And Use › Section 482.06 - Institution Procedures for Inmate Telephone Access and Use

Current through Register 1525, July 5, 2024
(1)
General
. Each
			 Superintendent shall develop procedures to insure that inmates have access to
			 telephones. Access should be regulated in such a manner as to provide for the
			 orderly and safe use of telephones by inmates.
(2)
Inmate Telephone
			 Use
. Each Superintendent shall make arrangements to have an
			 adequate number of inmate telephones available for inmate use. Institution
			 business telephones shall not be used for inmate telephone contact except in
			 emergency or unusual situations (
e.g
., seriously ill family
			 member or oral arguments for Court hearings) and then only with the permission
			 of the Superintendent or a designee. Outgoing telephone calls only shall be
			 allowed, subject to the conditions authorized by
			 103 CMR
			 482.00.
(3)
Inmate Telephone
			 Restrictions
.
(a) Inmate
			 telephone calls shall be placed as either a collect call or a pre-paid debit
			 call, all utilizing an automated operator. A transfer of money from personal
			 funds to a debit phone account must be done prior to making debit calls. All
			 international calls shall be debit calls.
(b) Direct dialed calls, three way or
			 conference calling and calls to 411, 800, 900, 550, 976 or other multiple long
			 distance carriers are prohibited, except upon the approval of the
			 Commissioner.
(c) Inmates may be
			 allowed a total of 15 telephone numbers authorized for use in conjunction with
			 the inmate's PIN. Five of these numbers shall be reserved for attorney
			 telephone numbers.
(d) All inmate
			 telephone calls, except calls to pre-authorized attorney telephone numbers, a
			 foreign national's pre-authorized telephone number for his or her consular
			 officer or diplomat, pre-authorized clergy telephone numbers and pre-authorized
			 licensed psychologist, social worker and/or mental health professional
			 telephone numbers are subject to telephone monitoring.
(e) All inmate telephone calls are subject to
			 duration limits, or other restrictions such as authorized calling hours as
			 determined by procedures developed by the Superintendent of each
			 institution.
(f) All inmate
			 telephone calls require positive call acceptance by the called party prior to
			 the call being connected. Passive acceptance of inmate calls may be allowed
			 with the approval of the Deputy Commissioner of the Prison Division, Director
			 of Administrative Services, or Superintendent. The telephone system shall use a
			 pre-recorded name to announce who the call is from.
(g) All inmate telephone calls to the North
			 American Dialing Plan shall contain a prerecorded announcement identifying that
			 the collect call is originating from an inmate at a Massachusetts Department of
			 Correction (institution) shall indicate that the call is subject to being
			 recorded, and shall indicate that any attempt to access a three-party line or
			 conference call will cause the system to immediately disconnect the call. This
			 announcement may be played at various intervals during all telephone calls
			 subject to monitoring and/or recording. (h) An inmate's telephone privileges,
			 with the exception of attorney telephone calls or a foreign national's call to
			 his or her consular officer or diplomat, may be suspended or curtailed pending
			 either disciplinary action, administrative action, or as part of a disciplinary
			 sanction.