reglab/statecodes huggingface dataset:
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 3 - Central Station Hot Water Heating Utilities › Section 3-22 - Payment for heating service; recommended payment schedule

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-4
Affected: IC
				  8-1-2-33;
				  IC
				  8-1-2-38;
				  IC
				  8-1-2-39
Sec. 22.
Payment for Heating Service.
(a) All hot water heating service shall be
				furnished on a season basis and bills shall be payable monthly from October 1st
				to April 1st, inclusive. The per cent of the total heating bill that should be
				due per month of service shall be determined by the utility, subject to the
				approval of the commission and included as a part of the contract with the
				consumer.
The following payments for heating service are
				  recommended:
October 1st
				  ..............................................................................
				  10 per cent.
November 1st
				  ............................................................................ 15
				  per cent.
December 1st
				  ............................................................................ 15
				  per cent.
January 1st
				  ..............................................................................
				  20 per cent.
February 1st
				  .............................................................................
				  20 per cent.
March 1st
				  ...............................................................................
				  10 per cent.
April 1st
				  ................................................................................
				  10 per cent.
(b) A consumer
				receiving service as per his request for a period less than the full heating
				season shall be charged one-half of the regular rate for that portion of the
				heating season in which service is not taken and at the full rate for that part
				of the season in which service is taken.
(c) All contracts for hot water heating
				service should be made in duplicate, one copy of which shall be given to the
				consumer and the other copy retained on file by the utility.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 3 - Central Station Hot Water Heating Utilities › Section 3-23 - Heating season defined

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-4
Affected: IC
				  8-1-2-33
Sec. 23.
Heating Season. Each utility shall contract to maintain
				  regular heating service from October 1st to April 30th, whenever the outside
				  temperature is at a point below 60 degrees F., and at such other times after
				  September 14th and before May 21st when the outside temperature is 60 degrees
				  F., or below.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 3 - Central Station Hot Water Heating Utilities › Section 3-24 - Radiation requirements; temperature in consumer's premises

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-4
Affected: IC
				  8-1-2-38;
				  IC
				  8-1-2-39
Sec. 24.
Radiation Requirements-Temperature in Consumer's Premises.
				  Each utility shall contract to deliver hot water in sufficient quantities to
				  maintain in the consumer's premises the agreed upon temperature when the
				  outside temperature is zero degrees Fahr., provided, however, that doors,
				  windows and ventilators are closed and tight and the premises are in evidence
				  of good repair and that there is sufficient radiation set.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 3 - Central Station Hot Water Heating Utilities › Section 3-26 - Rate schedules, rules and regulations; filing; public inspection

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-4
Affected: IC
				  8-1-2-13
Sec. 26.
File of Rate Schedules, Rules, and Regulations of the
				  Utility and of the Commission.
(a)
				Copies of all schedules of rates for service, forms of contracts, charges for
				service connections and extensions of lines and of all rules and regulations
				covering the relations of consumers and utility shall be filed by each utility
				in the office of the commission. Complete schedules, contract forms, rules and
				regulations, etc., as filed with the commission, shall also be open to the
				inspection of the public.
(b) It is
				recommended that a copy of the rules and regulations for central station hot
				water heating service as published by the Indiana utility regulatory commission
				should be on file and open to the inspection of the public.
(c) It is recommended that the attention of
				the public be called to these files of schedules, rules and regulations, by
				placing a suitable placard in the office of the utility.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 3 - Central Station Hot Water Heating Utilities › Section 3-27 - Station flow temperature table

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-4
Affected: IC
				  8-1-2-13
Sec. 27.
Table A.
TABLE A Station Flow Temperatures
Day Schedule
Permissible Night Schedules
Outside Temperature Degrees Fahrenheit
6:00 a.m. to 6:00 p.m.
6:00 p.m. to 9:30 p.m. 3:30 a.m. to 6:00 a.m.
9:30 pm. to 3:30 a.m.
70
85
90
75
65
97
103
87
60
109
115
99
55
120
125
110
50
130
135
120
45
139
144
129
40
148
152
139
35
156
160
148
30
164
167
158
25
171
174
167
20
178
179
176
15
185
185
185
10
190
190
190
5
195
195
195
zero
200
200
200
-5
203
203
203
-10
206
206
206
-15
208
208
208
-20
210
210
210
NOTE.-In case of difficulty in maintaining the average
				  temperatures with these flow temperatures, increase the rate of
				  pumpage.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-1 - "Application for water tracker" defined

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-42; IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 1.
As used in this rule, "application for water tracker" means
				  an application submitted to the engineering division of the commission in
				  accordance with section 7 of this rule and IC
				  8-1-2-42
				  that functions as a request or in support of a request for a water
				  tracker.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-2 - "Commission" defined

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 2.
As used in this rule, "commission" refers to the Indiana
				  utility regulatory commission.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-3 - "Supplier" defined

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 3.
As used in this rule, "supplier" means a utility supplying
				  water to a water utility.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-4 - "Water tracker" defined

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 4.
As used in this rule, "water tracker" means the procedure
				  available to a water utility under this rule to recover an increase or a
				  decrease in costs associated with purchased water due to a change in the
				  supplier's rates.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-5 - "Water tracker information form" defined

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 5.
As used in this rule, "water tracker application form" means
				  the forms, schedules, and instructions provided by the engineering division of
				  the commission under this rule. The commission staff shall develop the forms,
				  schedules, and instructions that comprise the water tracker application form
				  and shall revise the water tracker application form as needed.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-6 - "Water utility" defined

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 6.
As used in this rule, "water utility" means a utility
				  supplying water service to the public at rates that are subject to the
				  jurisdiction of the commission and that purchases water for ultimate resale to
				  the public.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-7 - Water tracker procedure

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 7.
A water utility may apply to the commission to recover an
				  increase or decrease in the costs associated with purchased water by submitting
				  an application for water tracker to the engineering division of the commission.
				  The application must include the following:
(1) A completed water tracker application
				form. The form is available from the engineering division of the
				commission.
(2) Proof of
				publication of notice in accordance with section 8 of this rule.
(3) A copy of:
(A) the resolution or ordinance of the water
				utility's governing body authorizing the application for water tracker;
				or
(B) the minutes of the meeting
				of the water utility's governing body where the application for water tracker
				was authorized.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-8 - Publication of notice

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-42; IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 8.
A water utility that files an application for water tracker
				  shall publish notice of the filing at least twenty (20) days prior to the
				  proposed effective date of the water tracker. Notice must be published in a
				  newspaper of general circulation in all counties in which the water utility
				  renders service. The notice must contain the following:
(1) The amount of the water tracker to be
				applied to the water utility's schedule of rates.
(2) A statement that the rate change is based
				solely on the change in the cost of water purchased by the water
				utility.
(3) The name of the
				supplier.
(4) A statement that the
				rate change will apply to the next practical consumption period following final
				approval by the commission in accordance with IC
				8-1-2-42.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-9 - Application of water tracker

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 9.
Once a water utility employs the water tracker procedure of
				  this rule to recover an increase in the cost associated with purchased water,
				  the utility must use the water tracker to offset its rates by any decrease the
				  water utility experiences in the cost of purchased water. A water utility
				  required to offset its rates by any decrease must make its application within
				  thirty (30) days of the implementation of the decrease.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-10 - Commission review

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 10.
The commission staff shall review each application for water
				  tracker submitted to the commission. The review must include an investigation
				  into the following:
(1) Whether or not
				the revised purchased water costs are true and correct.
(2) Whether or not the proposed revised rates
				filed by the water utility are equal to the actual increase or decrease in the
				purchased water expense.
(3)
				Whether or not the water utility's calculations are mathematically
				accurate.
(4) The effective date of
				the supplier's rates and the nature and permanency of those rates.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 6 - WATER UTILITIES › Rule 5 - Water Tracker Procedure › Section 5-11 - Commission action

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-42; IC
				  8-1-2-47
Affected: IC
				  8-1-2-125;
				  IC 8-1-2.7
Sec. 11.
(a) After
				conducting its review in accordance with section 10 of this rule, the
				commission staff shall report its recommendations in writing to the
				commission.
(b) After reviewing the
				staff's recommendations the commission may:
(1) approve the application;
(2) disapprove the application; or
(3) approve a modified version of the
				application.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.1 - Standards of Service › Section 1.1-19 - Unauthorized switching of telecommunications providers; billing for telecommunications or other services added without customer's consent

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC 8-1-29
Affected: IC
				  8-1-2-4
Sec. 19.
(a) For
				purposes of this rule, the following definitions apply:
(1) "Electronic letter of agency" or "ELOA"
				means an electronically signed written statement that:
(A) authorizes a change to the customer's
				primary interexchange carrier or primary local exchange carrier; and
(B) includes the consumer disclosures
				required by Section 101(c) of the Electronic Signatures in Global and National
				Commerce Act,
				15 U.S.C.
				7001(c).
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.2 - Obligations of Eligible Telecommunications Carriers; Local Exchange Carriers; Communications Service Providers › Section 1.2-1 - Applicability and scope

Current through July 10, 2024
Authority: IC 8-1
Affected: IC 8-1
Sec. 1.
(a) This rule
				applies to any ETC that is now, or may hereafter be, designated as such by the
				commission, as further defined by this title. This rule is intended to result
				in the provision of safe and adequate telecommunications services to the public
				and to establish the obligations of the ETC and the customer.
(b) This rule applies to all CSPs not listed
				in subsection (a) to the extent necessary to comply with IC 8-1-32.5 and IC
				8-1-2.613.
(c) An ETC that fails to
				provide reasonable service shall be subject to all legal remedies provided by
				law. Upon complaint or its own motion and after notice and a hearing, the
				commission may order lawful enforcement mechanisms against a carrier that fails
				to meet applicable federal or state law regarding an ETC.
(d) Upon the filing of a verified complaint
				filed by ten (10) or more customers, the utility consumer counselor, or any
				class satisfying the standing requirements of IC
				8-1-2-54,
				alleging that a service over which the commission has jurisdiction is unsafe,
				unjustly discriminatory, or inadequate, or that any service cannot be obtained,
				the commission may conduct an investigation on an expedited basis and, after
				notice and an opportunity for hearing, take any actions in accordance with
				applicable federal and state law, including those enumerated in IC
				8-1-29.5-6(b).
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.2 - Obligations of Eligible Telecommunications Carriers; Local Exchange Carriers; Communications Service Providers › Section 1.2-2 - Definitions

Current through July 10, 2024
Authority: IC 8-1
Affected: IC 8-1
Sec. 2.
The following definitions apply throughout this rule:
(1) "Business days" means all days other than
				a:
(A) Saturday;
(B) Sunday; or
(C) legal holiday.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.2 - Obligations of Eligible Telecommunications Carriers; Local Exchange Carriers; Communications Service Providers › Section 1.2-3 - Records and reports

Current through July 10, 2024
Authority: IC 8-1
Affected: IC 8-1-2-52
Sec. 3.
(a) The ETC
				shall timely furnish the commission with any information concerning the ETC's
				facilities or operations that the commission may request and require.
(b) Where an ETC is operated with another
				business that is not regulated by the commission, data and records of the ETC
				shall be separate such that the results of the ETC's intrastate telephone
				operations may be determined at any time at the level of detail prescribed
				under applicable state and federal law. The requirements of this section shall
				not apply if the commission order designating the carrier as an ETC specifies
				alternative requirements for maintaining the ETC's data and records.
(c) Each ETC shall maintain suitable maps and
				records to show the location and description of its network and facilities and
				the extent of area served by the ETC.
(d) Any ETC that receives high cost universal
				service support shall report how many requests for service from potential
				customers were unfulfilled for the past year and the number of complaints per
				one thousand (1,000) handsets or lines on forms prescribed by the
				commission.
(e) Each ETC shall:
(1) provide notice to the commission's
				consumer affairs division and the utility consumer counselor of outages as
				required by
				47 CFR
				4.9 * for all outages meeting that criteria
				and affecting at least ten percent (10%) of the end users served in a
				designated service area or a 911 special facility as that term is defined in
				47
				CFR 4.5(e) * within one
				hundred twenty (120) minutes during normal work hours of the business day after
				the ETC becomes aware of the interruption to service; and
(2) notify the consumer affairs division and
				the utility consumer counselor when service has been restored.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.2 - Obligations of Eligible Telecommunications Carriers; Local Exchange Carriers; Communications Service Providers › Section 1.2-4 - Rate for local exchange service; maps of service areas

Current through July 10, 2024
Authority: IC 8-1
Affected: IC
				  8-1-2-38;
				  IC
				  8-1-2-39
Sec. 4.
Each ETC shall do the following:
(1) Report annually its current rate for
				local exchange service to the commission. The report may be made by providing
				the commission with a specific link to the rate on an ETC's website. For
				providers that are required to be recertified annually to receive high cost
				support, this submission may be made as part of the recertification
				process.
(2) Submit to the
				commission maps depicting the ETC's local exchange service areas. The maps
				shall:
(A) cover all territory included in
				the ETC's designated service area; and
(B) delineate the local exchange service area
				boundaries in sufficient detail to permit the boundaries to be located in the
				field.
For ETCs that are providers of last resort, the maps shall be
				  maintained on a current basis, with signatures of concurrence from duly
				  accredited representatives of each affected ILEC for abutting exchanges, where
				  necessary.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.2 - Obligations of Eligible Telecommunications Carriers; Local Exchange Carriers; Communications Service Providers › Section 1.2-7 - Response to commission staff inquiries

Current through July 10, 2024
Authority: IC 8-1
Affected: IC
				  8-1-2-53
Sec. 7.
Each CSP, other than providers of commercial mobile service,
				  shall fully and promptly answer all inquiries received from the commission
				  staff concerning services over which the commission has jurisdiction, as
				  provided by the statute. Each CSP shall fully and promptly answer the requests,
				  at the earliest possible date, or as requested by staff.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.2 - Obligations of Eligible Telecommunications Carriers; Local Exchange Carriers; Communications Service Providers › Section 1.2-9 - Availability of service

Current through July 10, 2024
Authority: IC 8-1
Affected: IC 8-1-2-4
Sec. 9.
Each ETC shall provide at a minimum the supported services
				  outlined at
				  47 CFR
				  54.101 * or as outlined in the commission
				  order designating the carrier as an ETC throughout its designated service area
				  to all prospective customers who make a reasonable request for service. An ETC
				  that is a provider of last resort is required to offer local exchange service
				  as defined at
				  47
				  U.S.C. 153(47) * throughout
				  its designated service area.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.2 - Obligations of Eligible Telecommunications Carriers; Local Exchange Carriers; Communications Service Providers › Section 1.2-18 - Emergency operation

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2.6-13
Affected: IC
				  8-1-2-4
Sec. 18.
(a) Each ETC
				shall do the following:
(1) Make reasonable
				provisions to meet emergencies resulting from commercial electrical failure and
				sudden, prolonged increases in traffic due to extraordinary
				circumstances.
(2) Instruct
				employees on procedures to be followed in the event of such emergencies in
				order to prevent or mitigate interruption or impairment of supported
				services.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.3 - Communications Customer Service Rights and Responsibilities › Section 1.3-1 - Purpose and scope

Current through July 10, 2024
Authority: IC
				  8-1-1-3
Affected: IC
				  8-1-2-1; IC
				  8-1.5-1-10
Sec. 1.
(a) This rule
				applies to any CSP that is now, or may hereafter be, engaged in the business of
				rendering communications services to the public under the jurisdiction of the
				commission.
(b) No CSP shall
				discriminate against or penalize a customer for exercising any right granted by
				this rule.
(c) Any CSP subject to
				the customer service rights and responsibilities set forth in this rule that
				fails to meet the standards shall be subject to all legal remedies provided by
				law. Upon complaint or its own motion and after notice and a hearing, the
				commission may order lawful enforcement mechanisms against a carrier that fails
				to meet the requirements or standards established in this rule. Nothing in this
				rule shall prevent the commission from exercising any authority it may have
				under applicable law to enforce this rule in the event any CSP fails to
				comply.
(d) The adoption of this
				rule shall in no way preclude the commission, upon complaint by a customer,
				upon its own motion, or upon the petition of any utility or the office of the
				utility consumer counselor, after notice and hearing, from taking any of the
				following actions:
(1) Altering or amending
				this rule in whole or in part.
(2)
				Making such modifications with respect to the application of this rule as may
				be found necessary to meet exceptional conditions.
(3) At its sole discretion, grant, in whole
				or in part, permanent or temporary waivers from this rule on an expedited
				basis.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.3 - Communications Customer Service Rights and Responsibilities › Section 1.3-2 - Definitions

Current through July 10, 2024
Authority: IC 8-1-1-3
Affected: IC 8-1-2-1; IC 8-1.5-1-10
Sec. 2.
The following definitions apply throughout this rule:
(1) "Business days" means all days other than
				a:
(A) Saturday;
(B) Sunday;
(C) legal holiday as defined by statute;
				or
(D) day that the utility (or
				service provider) office is closed during regular business hours.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.3 - Communications Customer Service Rights and Responsibilities › Section 1.3-5 - Notice of proposed rate change

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-32.5-11
Affected: IC
				  8-1-2-40
Sec. 5.
(a) This
				section shall apply to all CSPs with the exception of CMRS providers.
(b) Each CSP shall furnish advance notice of
				rate increases to its affected customers that fairly summarizes the nature and
				extent of the increase.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.3 - Communications Customer Service Rights and Responsibilities › Section 1.3-6 - Bills for utility service

Current through July 10, 2024
Authority: IC 8-1
Affected: IC
				  8-1-2-4
Sec. 6.
(a) Bills
				rendered periodically to customers for telecommunication services, excluding
				CMRS, shall be clearly organized and must include the following required
				information:
(1) The name for the service
				provider associated with each charge shall be clearly identified.
(2) Where charges for two (2) or more
				telephone carriers appear on the same telephone bill, the charges shall be
				separated by service provider, and the billing entity shall provide clear and
				conspicuous notification of any change in service provider, including
				notification to the customer that a new service provider has begun providing
				service. The notification shall describe the nature of the relationship with
				the customer, including a description of whether the new service provider is
				the presubscribed:
(A) LEC;
(B) intra-LATA IXC; or
(C) inter-LATA IXC.
(3) Charges contained on telephone bills
				shall be accompanied by a brief, clear, nonmisleading, plain language
				description of the individual service or services rendered. The description
				shall be sufficiently clear in presentation and specific enough in content so
				that:
(A) a customer can accurately assess
				that the services for which he or she is billed correspond to those that he or
				she has requested and received; and
(B) the costs assessed for those services
				conform to the customer's understanding of the price charged.
(4) Telephone bills shall contain
				clear and conspicuous disclosure of any information that the customer may need
				to make inquiries about, or contest charges on, the bill. The bill shall
				contain a clear and conspicuous notice that the customer may dispute charges on
				the bill prior to payment, including, but not limited to, the following:
(A) A prominent display on each bill of a
				toll free number of the carrier by which a customer may inquire or dispute any
				charge contained on the bill.
(B) A
				carrier may list a toll free number for a billing agent, clearinghouse, or
				other third party, provided that the party:
(i) possesses sufficient information to
				answer questions concerning the customer's account; and
(ii) is fully authorized to resolve consumer
				complaints on the carrier's behalf.
Where the customer does not receive a paper copy of his or
				  her telephone bill, but instead accesses that bill only by email or Internet,
				  the carrier may comply with this subdivision by providing on the bill an e-mail
				  or website address. Each carrier shall make a business address available upon
				  request from a customer.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.3 - Communications Customer Service Rights and Responsibilities › Section 1.3-7 - Billing adjustments

Current through July 10, 2024
Authority: IC 8-1
Affected: IC
				  8-1-2-34.5
Sec. 7.
A billing error may be adjusted:
(1) to the known date of error; or
(2) for a period of eighteen (18) months;
whichever period is shorter.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 1.3 - Communications Customer Service Rights and Responsibilities › Section 1.3-9 - Customer complaints to the commission

Current through July 10, 2024
Authority: IC 8-1
Affected: IC
				  8-1-2-34.5
Sec. 9.
(a) An
				individual or entity may informally complain to the commission's consumer
				affairs division with respect to any matter within the jurisdiction of the
				commission. The complaints may be made:
(1) in
				person;
(2) by telephone;
(3) in writing; or
(4) by completing a form available from the
				consumer affairs division.
A complaint shall be considered filed upon receipt by the
				  commission, except mailed complaints shall be considered filed as of the
				  postmark date. In making a complaint, the customer shall state, at a minimum,
				  his or her name, service address, telephone number, and the general nature of
				  his or her complaint.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 2.1 - Classification of Accounts for Class A and B Telephone Companies › Section 2.1-1 - Uniform system of accounts for Class A and B companies; adoption by reference

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2.6-13
Affected: IC 8-1-2
Sec. 1.
(a) The rules
				and regulations governing the classification of accounts for Class A and B
				telephone companies operating within the state of Indiana as approved,
				prescribed, and promulgated by the Federal Communications Commission, as set
				out in Part 32, 51 Fed. Reg. 43498 (1986) and as amended by 53 Fed. Reg. 30058
				(1988), FCC Rules and Regulations areadopted by reference.
(b) Copies of the Uniform System of Accounts
				prescribed for Class A and B telephone companies, as approved, prescribed, and
				promulgated by the Federal Communications Commission, as set out in Part 32, 51
				Fed. Reg. 43498 (1986) and as amended by 53 Fed. Reg. 30058 (1988) FCC Rules
				and Regulations, are available for purchase from the Superintendent of
				Documents, U.S. Government Printing Office, Washington, D.C. 20402.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 6 - Disconnection of a Local Exchange Carrier by Another Local Exchange Carrier; Notice of Bankruptcy; Relinquishment of Service; Revocation of Certificate of Territorial Authority › Section 6-1 - Policy and scope

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-5;
				  IC
				  8-1-2-34.5;
				  IC
				  8-1-2.6-1.5;
				  IC 8-1-32.4; IC 8-1-32.5
Affected: IC 8-1
Sec. 1.
(a) This rule
				is intended to establish a procedure for providing notice to customers when a
				LEC:
(1) is disconnected from another
				LEC;
(2) files for bankruptcy;
				or
(3) relinquishes all or part of
				its services or operating authority; with special provisions for a LEC that is
				a provider of last resort.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 6 - Disconnection of a Local Exchange Carrier by Another Local Exchange Carrier; Notice of Bankruptcy; Relinquishment of Service; Revocation of Certificate of Territorial Authority › Section 6-2 - Definitions

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-5;
				  IC
				  8-1-2-34.5;
				  IC 8-1-32.4; IC 8-1-32.5
Affected: IC 8-1
Sec. 2.
The following definitions apply throughout this rule:
(1) "Local exchange carrier" or "LEC" means a
				local service telephone utility that provides telephone service to customers in
				the geographic territory served by the local exchange.
(2) "Provider of last resort" means a
				provider that:
(A) holds a certificate of
				territorial authority issued by the commission; and
(B) is required to offer local exchange
				service throughout a defined geographic area.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 6 - Disconnection of a Local Exchange Carrier by Another Local Exchange Carrier; Notice of Bankruptcy; Relinquishment of Service; Revocation of Certificate of Territorial Authority › Section 6-3 - Notice to the commission; notice to customers

Current through July 10, 2024
Authority: IC 8-1
Affected: IC 8-1-2-58; IC 8-1-2-69
Sec. 3.
(a) When a
				LEC serves a notice of disconnection upon another LEC, the notice of
				disconnection shall be served simultaneously upon the following:
(1) The communications division director of
				the commission via personal service or certified mail, return receipt
				requested.
(2) The LEC that is
				subject to disconnection via certified mail, return receipt
				requested.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 6 - Disconnection of a Local Exchange Carrier by Another Local Exchange Carrier; Notice of Bankruptcy; Relinquishment of Service; Revocation of Certificate of Territorial Authority › Section 6-4 - Notice of bankruptcy

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-34.5;
				  IC 8-1-32.4; IC 8-1-32.5
Affected: IC 8-1
Sec. 4.
(a) If a LEC,
				the utility holding company of a LEC, or the corporate parent of a LEC is the
				subject of a bankruptcy proceeding, the LEC shall provide the commission with
				written notice and a complete copy of the bankruptcy petition within sixty (60)
				calendar days of the date the bankruptcy petition is filed.
(b) Notice to the commission shall include at
				least the following:
(1) The number of
				customers the utility has in Indiana, which shall be deemed confidential on a
				preliminary basis by the commission.
(2) The types of services provided.
(3) The name, mailing address, e-mail
				address, and telephone number of any of the following:
(A) A bankruptcy trustee.
(B) An attorney representing the utility in
				bankruptcy.
(C) A designated
				contact person at any company proposing to acquire the assets of the
				utility.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 6 - Disconnection of a Local Exchange Carrier by Another Local Exchange Carrier; Notice of Bankruptcy; Relinquishment of Service; Revocation of Certificate of Territorial Authority › Section 6-5 - Relinquishment of service by a LEC

Current through July 10, 2024
Authority: IC 8-1
Affected: IC 8-1
Sec. 5.
A LEC that intends to cease providing services in all or
				  part of its operating area or relinquish some or all of its Indiana certificate
				  of territorial authority shall provide the following:
(1) Written notice to the commission, the
				utility consumer counselor, and any LEC from which it purchases services for
				resale, unbundled network elements, or with whose network the LEC that is
				ceasing operations or relinquishing authority is interconnected, sent at least
				sixty (60) calendar days before the date of cessation of operations or
				relinquishment. The notice to the commission shall include a customer list,
				which shall be deemed confidential on a preliminary basis by the commission. If
				the LEC that is ceasing operations or relinquishing authority is a provider of
				last resort, the notice to the commission must be provided on the form
				prescribed by the commission.
(2)
				At least sixty (60) calendar days before the date of cessation of operations or
				relinquishment, a notice to affected customers, which must include the
				following:
(A) A statement that the customer
				must contact the communications service provider of his or her choice for new
				service.
(B) The last date of
				guaranteed service by the LEC.
(C)
				The address and toll free number of the:
(i)
				commission; and
(ii) utility
				consumer counselor.
(D)
				A statement notifying the customer that if the customer fails to choose a new
				communications service provider on or before the date of cessation of
				operations or relinquishment, the customer will be without telephone
				service.
(E) At least one (1) toll
				free customer service telephone number maintained by the LEC that is ceasing
				operations or relinquishing authority to facilitate the:
(i) continuation of service; and
(ii) transition of customers to other
				providers;
if the LEC that is ceasing operations or relinquishing
				  authority is a provider of last resort.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 6 - Disconnection of a Local Exchange Carrier by Another Local Exchange Carrier; Notice of Bankruptcy; Relinquishment of Service; Revocation of Certificate of Territorial Authority › Section 6-6 - Revocation of certificate of territorial authority

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2-34.5;
				  IC
				  8-1-2.6-1.5;
				  IC 8-1-32.4; IC 8-1-32.5
Affected: IC
				  8-1-2-113;
				  IC 8-1-6
Sec. 6.
(a) A LEC has
				an affirmative duty to provide the following:
(1) The commission with current contact
				information.
(2) Notice as required
				under this rule.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 7 - Expedited Procedure for Resolving Interconnection Disputes Between Telecommunications Carriers › Section 7-1 - Policy and scope

Current through July 10, 2024
Authority: IC 8-1-1-3; IC 8-1-2.6-1.5
Affected: IC 8-1-2-54
Sec. 1.
(a) This rule
				is intended to establish an expedited procedure for resolving interconnection
				disputes between telecommunications carriers that arise from the
				Telecommunications Act of 1996, 47 U.S.C. § 251 et seq. Only those
				disputes that directly affect the ability of a party to provide uninterrupted
				service to its customers or preclude the provisioning of any service,
				functionality, or network element are entitled to expedited review.
(b) Expedited review pursuant to this rule
				shall not be used unless the parties have exhausted all dispute resolution
				procedures included in the commission approved interconnection agreement that
				is the subject of the dispute, if any. Any binding dispute resolution made
				pursuant to a commission approved interconnection agreement cannot be
				challenged under this rule.
(c)
				Expedited review pursuant to this rule shall be granted at the commission's
				sole discretion. An order dismissing a party's request for expedited review
				pursuant to this rule will be issued without prejudice for leave to file a
				formal complaint under IC 8-1-254 and related statutes.
(d) To the extent that this rule does not
				address issues of practice and procedure,
				170 IAC
				1-1.1 applies.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 7 - Expedited Procedure for Resolving Interconnection Disputes Between Telecommunications Carriers › Section 7-2 - Definitions

Current through July 10, 2024
Authority: IC
				  8-1-1-3;
				  IC
				  8-1-2.6-1.5
Affected: IC
				  8-1-2-4
Sec. 2.
The following definitions apply throughout this rule:
(1) "Complainant" means any
				telecommunications utility that files a complaint seeking relief from the
				commission pursuant to this rule.
(2) "Interconnection agreement" means an
				agreement executed pursuant to 47 U.S.C. §§ 251 and 252, including
				interconnection agreements, resale agreements, agreements for the purchase or
				lease of unbundled network elements, or statements of generally available terms
				and conditions, whether those agreements were entered into through negotiation,
				settlement, arbitration, or adoption of a prior agreement.
(3) "Respondent" means any telecommunications
				utility against whom a complaint is filed pursuant to this rule.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 7 - Expedited Procedure for Resolving Interconnection Disputes Between Telecommunications Carriers › Section 7-3 - Notice

Current through July 10, 2024
Authority: IC
				  8-1-1-3
Affected: IC
				  8-1-2-58;
				  IC
				  8-1-2-69
Sec. 3.
(a) At least
				ten (10) business days prior to filing a complaint with the commission, a
				complainant shall serve written notice upon all parties to the dispute and to
				the commission's telecommunications division director that the complainant
				intends to file a complaint alleging a violation of a commission approved
				interconnection agreement or an interconnection-related commission
				order.
(b) The written notice to
				the respondent shall identify the provisions of the order or interconnection
				agreement that the complainant alleges have been violated by the respondent and
				the specific acts or omissions causing the violation. The written notice to
				respondent shall also identify the circumstances that directly affect the
				complainant's ability to provide uninterrupted service to its customers or
				preclude the provisioning of any service, functionality, or network element
				which entitle the dispute to expedited review.
(c) If the complainant fails to serve written
				notice of its intent to file a complaint as required in subsection (a), the
				presiding officer may extend any deadline imposed by this rule.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 7 - Expedited Procedure for Resolving Interconnection Disputes Between Telecommunications Carriers › Section 7-4 - Complaint

Current through July 10, 2024
Authority: IC
				  8-1-1-3
Affected: IC
				  8-1-2-58;
				  IC
				  8-1-2-69
Sec. 4.
(a) The
				complaint shall contain the following:
(1) A
				detailed statement of the facts supporting the complainant's position and
				demonstrating that despite good faith efforts, the complainant was unable to
				resolve its dispute with the respondent. The statement of facts must be:
(A) supported by testimony or affidavits;
				and
(B) made by persons with
				personal knowledge of the relevant facts.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 7 - Expedited Procedure for Resolving Interconnection Disputes Between Telecommunications Carriers › Section 7-5 - Expedited procedural schedule

Current through July 10, 2024
Authority: IC
				  8-1-1-3
Affected: IC
				  8-1-2-58;
				  IC
				  8-1-2-69
Sec. 5.
(a) Upon the
				filing of a complaint pursuant to this rule, the presiding officer shall
				immediately fix a procedural schedule that includes, but is not limited to, the
				following:
(1) Deadlines for the filing of
				all pleadings and briefs.
(2) The
				date for a settlement conference.
(3) The date for an evidentiary
				hearing.
(4) The deadline for the
				issuance of a commission order.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 7 - Expedited Procedure for Resolving Interconnection Disputes Between Telecommunications Carriers › Section 7-6 - Service of complaint

Current through July 10, 2024
Authority: IC
				  8-1-1-3
Affected: IC
				  8-1-2-58;
				  IC
				  8-1-2-69
Sec. 6.
The complainant shall serve a copy of the complaint to the
				  respondent, the respondent's authorized representative, attorney of record, or
				  designated agent for service of process on the same day the complaint is filed
				  with the commission.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 7 - Expedited Procedure for Resolving Interconnection Disputes Between Telecommunications Carriers › Section 7-7 - Answer

Current through July 10, 2024
Authority: IC
				  8-1-1-3
Affected: IC
				  8-1-2-58;
				  IC
				  8-1-2-69
Sec. 7.
(a) An answer
				to the complaint shall be filed within ten (10) business days after service of
				the complaint.
(b) The answer shall
				contain the following:
(1) A response to each
				allegation in the complaint, setting forth any affirmative defenses.
(2) A statement of the facts supporting the
				respondent's position. The statement of facts must be:
(A) supported by testimony or affidavits;
				and
(B) made by persons with
				personal knowledge of the relevant facts.
(3) A statement of applicable law, supported
				by appropriate citations.
(4) The
				name, address, and telephone number of the respondent's attorney, including
				local counsel.
Indiana Administrative Code › Title 170 - INDIANA UTILITY REGULATORY COMMISSION › Article 7 - TELEPHONE UTILITIES › Rule 7 - Expedited Procedure for Resolving Interconnection Disputes Between Telecommunications Carriers › Section 7-8 - Reply

Current through July 10, 2024
Authority: IC
				  8-1-1-3
Affected: IC
				  8-1-2-58;
				  IC
				  8-1-2-69
Sec. 8.
(a) The
				complainant must reply to an answer that contains affirmative
				defenses.
(b) The reply must be
				filed with the commission no later than ten (10) business days after the answer
				is filed.
(c) The complainant shall
				serve the reply upon all parties on the same day the reply is filed with the
				commission.
(d) If the reply
				contains new facts or legal issues not raised in the complaint, the reply shall
				comply with section 4(a)(2) through 4(a)(4) of this rule. In addition, if the
				reply contains new facts or legal issues not raised in the original complaint,
				the presiding officer may set a new procedural schedule pursuant to section 5
				of this rule.