Code of Maine Rules › 16 - DEPARTMENT OF PUBLIC SAFETY › 633 - GAMBLING CONTROL BOARD › Chapter 54 - FACILITY OPERATOR OPERATIONAL REQUIREMENTS

Current through 2024-29, July 17, 2024
1. A facility
			 operator shall include, at a minimum, the following departments and/or
			 positions. Each of these departments and/or positions shall be required to
			 cooperate with, yet perform independently of, all other departments or
			 positions. Mandatory departments or positions are as follows:
A. A sport wagering department or position(s)
			 that during times of operation report to an owner, supervisor or
			 highest-ranking position for the operator of the facility. The sports wagering
			 department shall be responsible for all sports wagering activity including the
			 use and operation of sports wagering kiosks.
B. A surveillance department or position(s)
			 that during times of operation report to an owner or highest-ranking position
			 for the operator at the facility.
(1) The
			 surveillance department or positions shall be responsible for, without
			 limitation, the following:
(a) The clandestine
			 and continual video surveillance and recording of all areas where sports
			 wagering, and sports wagering-related activities is occurring. These video
			 surveillance recordings must be retained or electronically filed for a period
			 of no fewer than 14 calendar days;
(b) The detection of cheating, theft,
			 embezzlement, and other illegal activities in the vault, count room, wagering
			 cashiers' counter or windows and the notification of the appropriate owners,
			 supervisors and the Unit upon the detection of listed activities; and
(c) Identify, record and report any potential
			 violations of statute, rules or internal controls.
(2) The video surveillance system must
			 include components that meet or exceed the following requirements or listed
			 features:
(a) Installation which prevents
			 obstruction, tampering, or disabling;
(b) Data storage redundancy to prevent the
			 loss of any data;
(c) Date and time
			 stamps on all digital recordings that are visible on all monitors based on a
			 synchronized and accurate clock;
(d) The ability to provide exported copies of
			 video, audio (if applicable), and image recordings. The system must include a
			 mechanism for authenticating exported recordings;
(e) Audible and visual notification of any
			 failure of recording;
(f) Secure
			 and separated from other systems, either entirely or by appropriate firewalls,
			 so that access to the surveillance system is restricted only to appropriately
			 designated persons;
(g) Reformat
			 and erase capabilities must be restricted to appropriate personnel and all
			 actions taken to reformat or erase digital recordings must be documented to a
			 permanent and auditable file;
(h)
			 Access must be limited to Unit personnel and users authorized by the operator
			 and must be secured by unique user identification and a confidential password;
			 and
(i) Passwords must be specific
			 to each user and must be changed at least annually.
(3) The surveillance system must monitor and
			 record the following:
(a) General activities
			 in the sports wagering area;
(b)
			 The entrances and exits to the sports wagering facility or designated area with
			 enough clarity to identify all persons entering or leaving the sports wagering
			 facility or designated area;
(c)
			 Each cashier station or window, covering all activity, with enough clarity to
			 identify the employees performing the different functions, patrons conducting
			 transactions, and the values of cash or other instruments presented by or
			 returned to patrons;
(d) An
			 overview of each kiosk or self-service sports wagering terminal with enough
			 clarity to identify all persons accessing the kiosk, and to determine if an
			 individual is participating in sports wagering;
(e) Wagers be embedded or stamped into the
			 monitoring and recording; and
(f)
			 All areas where cash or cash equivalents may be stored or counted.
(4) All images and video and audio
			 recordings of activities perceived by sports wagering employees to be
			 suspicious, suspected criminal activity, or in violation of Title 8 M.R.S.,
			 Chapter 35 or the rules adopted thereunder, or recorded at the request of the
			 Unit, must be retained until the Director or his/her designee gives approval to
			 delete or destroy the recordings, or as required to by law, including upon
			 issuance of a valid subpoena, court order, or other similar document.
(5) Sports wagering activity will cease in
			 any area of the sports wagering facility where an outage or other malfunction
			 of the surveillance system prevents the operator from maintaining, monitoring,
			 and recording the area, as required by this chapter.
(6) The sports wagering facility must report
			 to the Unit and Director by phone and email, when surveillance equipment no
			 longer meets the standards set forth in these rules.
(7) The sports wagering facility must keep
			 its surveillance system, including any stations used to access the system, in
			 secured areas that are effectively restricted to authorized
			 personnel.
(8) The sports wagering
			 facility must provide "real time live" remote access, meeting ONVIF Profile S
			 and Profile G standards to permit IP based cameras, networks and video encoders
			 to transmit video data over an IP network to the Unit at its main offices in
			 Augusta, Maine.
(9) The sports
			 wagering facility system shall retain over-ride capabilities.
(10) Images captured from video or audio
			 recordings made by the facility's surveillance system shall not be transferred
			 to anyone other than the Unit unless the transfer is approved by the facility's
			 owner or highest-ranking employee or officer and the Director is notified.
			 Violation of this requirement may lead to discipline imposed on the individual
			 or facility.
(11) All events that
			 involve suspicious activity, or suspected violations of criminal laws or Maine
			 sports wagering laws or rules must be initially reported within 12 hours to the
			 Unit by email or phone as under investigation. The operator must thereafter
			 submit a completed investigation, security and surveillance report within 72
			 hours.
(12) Surveillance reports
			 must be maintained and stored electronically, organized chronologically, and
			 include the following information:
(a) The
			 date and time of each entry;
(b)
			 The identity of the employee making the entry;
(c) A narrative summary of the event
			 recorded;
(d) Details of the result
			 of any surveillance monitoring;
(e)
			 Details of any copies made of recordings of the activity;
(f) The details of steps or procedures
			 undertaken to investigate the incident and the results of those investigative
			 steps or procedures; and
(g) Any
			 additional information deemed necessary by the sports wagering operator or its
			 employees.
(13) The Unit
			 shall have complete access to all surveillance reports upon request.
(14) The sports wagering facility must
			 maintain the surveillance system and equipment to ensure its operation and
			 security continue to function as designed and remain compliant with the
			 requirements of this rule. Routine and emergency maintenance of any and all
			 surveillance equipment must be completed without compromising any of the
			 required surveillance coverage under this chapter.
C. A security department or position(s)
			 during times of operation who report to an owner or highest-ranking position
			 for the operator at the facility.
(1) The
			 security department or position(s) shall be responsible for, without
			 limitation, the following:
(a) The physical
			 safety of personnel employed by the operator;
(b) The physical safeguarding of assets
			 transported to and from the sports wagering kiosks;
(c) The protection of the operator's
			 property;
(d) The maintenance of a
			 security log of all routine and non-routine security department assignments
			 and/or incidents;
(e) The means by
			 which access to assets, sports wagering equipment, or the sensitive areas will
			 be controlled;
(f) Security
			 training; and
(g) Security
			 staffing.
(2) Sports
			 wagering facilities must have at least one sports wagering occupational
			 licensed security officer stationed in the sports wagering facility whenever
			 the sports wagering facility is open for business, where applicable.
(3) Occupational licensed security officers
			 shall be responsible for not allowing those under the age of 21 to wager on
			 sports events.
D. An
			 accounting department or position(s) during times of operation who report to an
			 owner or highest-ranking position for the operator at the facility. The
			 accounting department shall be responsible for, without limitation, the
			 following:
(a) Accounting controls;
(b) The preparation and control of records
			 and data;
(c) The control of stored
			 data, the supply of unused forms, and the accounting for and comparing of forms
			 used in operations;
(d) The
			 operation of the count rooms;
(e)
			 The operation of a vault or money room other than a count room; and
(f) The custody of currency, coin, tickets,
			 documents and records normally associated with the operation of the sports
			 wagering department.