Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2150 - State Board of Registration for the Healing Arts › Chapter 1 - Organization › Section 20 CSR 2150-1.011 - Complaint and Report Handling and Disposition Procedure

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule establishes a procedure for the
				  handling of complaints, reports of claims for medical malpractice, and reports
				  for disciplinary actions and voluntary resignations.
(1) Complaints concerning alleged violations
				of Chapter 334, RSMo, shall be handled as follows:
(A) Any member of the public or the
				profession, or any federal, state, or local official, may make and file a
				complaint with the board based upon personal knowledge or upon information
				received from other sources. The complaint may be against any licensee, permit
				holder, registrant of the board, or unlicensed individual or entity and may
				allege acts or practices which may constitute a violation of any provision of
				Chapter 334, RSMo. No member of the board shall file a complaint with this
				board while holding that office unless that member is excused from further
				board deliberations or activity concerning the matters alleged within that
				complaint. The executive director or any administrative staff member of the
				board may file a complaint in the same manner as any member of the
				public;
(B) Each complaint must be
				typed or hand written and signed by the complainant. Oral, telephone, email, or
				unsigned written communications will be considered at the discretion of the
				board. Complaints shall fully identify the nature of the complaint; list the
				name, address, and telephone number of the complainant; and be mailed or
				delivered to the following address: Missouri State Board of Registration for
				the Healing Arts, PO Box 4, Jefferson City, MO 65102;
(C) Each complaint received under this
				section shall be logged in and maintained by the board. The log shall contain,
				if known by the board-
1. A record of each
				complainant's name and address;
2.
				The name and address of the subject of the complaint;
3. The date each complaint is received by the
				board;
4. A brief statement of the
				acts complained of, including the name of any person injured, aggrieved, or
				victimized by the alleged acts or practices;
5. A notation indicating whether the
				complaint resulted in its dismissal by the board, whether formal charges have
				been or will be filed with the Administrative Hearing Commission, or what the
				ultimate disposition of the complaint was; and
6. Further information as the board may
				direct;
(D) Each
				complaint made in accordance with this rule shall be acknowledged in writing
				and may be investigated by the board. If a complaint is investigated, the
				complainant shall be informed in writing after the investigation is completed
				as to the ultimate disposition of the complaint. The provisions of this
				subsection shall not apply to complaints filed by staff members of the board
				based on information and belief, acting in reliance on third-party information
				received by the board; and
(E) Each
				complaint investigated shall be reviewed and pursued as provided in section (4)
				of this rule.