Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2193 - Interior Design Council › Chapter 6 - Complaint Handling and Disposition › Section 20 CSR 2193-6.010 - Public Complaint Handling and Disposition Procedure

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: The council is correcting statutory
				  references.
PURPOSE: This rule establishes a procedure for the
				  receipt, handling and disposition of public complaints pursuant to the mandate
				  of section 324002., RSMo.
(1) The Division of Professional
				Registration/Interior Design Council will receive and process each complaint
				made against any registrant, applicant or unregistered individual or entity,
				when the complaint alleges certain acts or practices that may constitute one
				(1) or more violations of the provisions of sections
				324400. through
				324439., RSMo. Any member of the
				public or the profession, or any federal, state or local official, may make and
				file a complaint with the Interior Design Council. Complaints will be received
				from sources both within and without Missouri and processed in the same manner
				as those originating within Missouri. No member of the Interior Design Council
				may file a complaint with the council while serving in that capacity, unless
				that member is excused from further deliberation or activity concerning the
				matters alleged within that complaint. The executive director or any division
				staff member may file a complaint pursuant to this rule in the same manner as
				any member of the public.
(2) All
				complaints shall be made in writing on a form approved by the division and
				shall fully identify the complainant by name and address. Complaints may be
				based upon personal knowledge or beliefs based on information received from
				other sources. Oral or telephone communications will not be considered or
				processed as complaints. The person making these communications will be asked
				to file a written statement.
(3)
				Complaints shall be mailed or delivered to the following address: The Division
				of Professional Registration or the Interior Design Council, P.O. Box 1335,
				3605 Missouri Boulevard, Jefferson City, MO 65102.
(4) Each complaint received under this rule
				pursuant to sections
				324400. through
				324439., RSMo
				will be maintained by the division. The complaint file will contain a record of
				each complainant's name and address of the subject(s) of the complaint; the
				date each complaint is received by the division; a brief statement of the
				complaint, including the name of any person injured or victimized by the
				alleged acts or practices; and the ultimate disposition of the complaint. This
				complaint file shall be a closed record of the division.
(5) Each complaint received under this rule
				shall be acknowledged in writing to the complainant. The complainant shall be
				notified of the ultimate disposition of the complaint.
(6) This rule shall not be deemed to limit
				the council's authority to file a complaint with the Administrative Hearing
				Commission charging a registrant with any actionable conduct or violation. The
				complaint filed by the council need not be limited to the acts charged in a
				public complaint.
(7) The
				division/council interprets this rule, which is required by law, to exist for
				the benefit of those members of the public who submit complaints to the
				division/council. This rule does not create any cause of action for registrants
				against those whom the division has instituted or may institute administrative
				or judicial proceedings concerning possible violations of the provisions of
				sections 324.400-324.439, RSMo.
*Original authority: 324.412, RSMo 1998, amended 1999;
					 324.436, RSMo 1998; and 620.010.15(6), RSMo 1973, amended 1981, 1983, 1986,
					 1989, 1990, 1993, 1994, 1995, 1999.