Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2235 - State Committee of Psychologists › Chapter 4 - Public Complaint Handling and Disposition Procedures › Section 20 CSR 2235-4.030 - Public Complaint Handling and Disposition Procedure

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule establishes a procedure for the
				  receipt, handling and disposition of public complaints pursuant to the mandate
				  of section 620.010.15(6), RSMo.
(1) The State Committee of Psychologists will
				receive and process each complaint made against any licensee, registrant of the
				committee or unlicensed individual or entity, which complaint alleges certain
				acts or practices which may constitute one (1) or more violation(s) of the
				provisions of Chapter 337, RSMo. Any member of the public, the profession, or
				any federal, state or local official may make and file a complaint with the
				committee. Complaints will be received from sources both within and without
				Missouri and processed in the same manner as those originating within Missouri.
				No member of the State Committee of Psychologists may file a complaint with
				this committee while holding that office, unless that member is excused from
				further committee deliberation or activity concerning the matters alleged
				within that complaint. The executive director or any committee staff member may
				file a complaint pursuant to this rule in the same manner as any member of the
				public.
(2) Complaints shall be
				mailed or delivered to the following address: State Committee of Psychologists,
				3605 Missouri Boulevard, P.O. Box 1335, Jefferson City, MO 65102. Complaints
				may be based upon personal knowledge or upon information and belief reciting
				information received from other sources.
(3) All complaints shall be made in writing.
				Oral or telephone communications will not be considered or processed as
				complaints, but the person making those communications will be asked to
				supplement those communications with a written statement.
(4) Each complaint received under this rule
				will be maintained in a log kept by the committee. The log will contain a
				record of each complainant's name and address, if given; the name and address
				of the subject(s) of the complaint; the date each complaint is received by the
				committee; a brief statement of the acts complained of, including the name of
				any person injured or victimized by the alleged acts or practices; a notation
				whether the complaint resulted in its dismissal by the committee or in formal
				charges being filed with the Administrative Hearing Commission; and the
				ultimate disposition of the complaint. This log shall be a closed record of the
				committee.
(5) Each complaint
				received under this rule shall be acknowledged in writing. The complainant
				shall be notified of the ultimate disposition of the complaint.
(6) This rule shall not be deemed to limit
				the committee's authority to file a complaint with the Administrative Hearing
				Commission charging a licensee or registrant of the committee with any
				actionable conduct or violation, whether or not a complaint exceeds the scope
				of the acts charged in a preliminary public complaint filed with the committee
				and whether or not any public complaint has been filed with the
				committee.
(7) The committee
				interprets this rule, which is required by law, to exist for the benefit of
				those members of the public who submit complaints to the committee. This rule
				is not deemed to protect or inure to the benefit of those licensees,
				registrants or other persons against whom the committee has instituted or may
				institute administrative or judicial proceedings concerning possible violations
				of the provisions of Chapter 337, RSMo.
*Original authority: 337.050.9, RSMo 1977, amended 1981,
					 1989, 1993, 1995, 1996, 1998 and 620.010.15(6), RSMo 1973, amended 1981, 1983,
					 1986, 1989, 1990, 1993, 1994, 1995.