Louisiana Administrative Code › Title 4 - ADMINISTRATION › Part VII - Governor's Office › Chapter 17 - Women's Services › Subchapter B - Family Violence Program Minimum Standards › Section VII-1727 - Staff and Volunteer Management

Current through Register Vol. 50, No. 6, June 20, 2024
A.
				  Basic Considerations. These standards encourage strong professional values.
				  They assume that written policies and consistent practice are the cornerstone
				  of a quality human resource system.
B. Standards
1. Policies for the management of staff and
				  volunteers are comprehensive and practical.
2. Relevant goals, objectives and plans are
				  established for staff and volunteer administration.
3. The administration of staff and volunteers
				  is in accordance with applicable professional, ethical and legal
				  principles.
4. The program employs
				  sufficient staff and delegates sufficient authority to ensure the
				  responsibilities the program undertakes are adequately carried out.
5. Comprehensive performance evaluations are
				  conducted to measure the efficiency and effectiveness of staff and volunteer
				  administration.
6. The program
				  promulgates personnel policies that attract and retain qualified
				  personnel.
7. A comprehensive
				  manual containing all personnel policies is maintained, kept current, and made
				  available to all staff.
8. The
				  personnel policies provide for hours, leave and benefits that are designed to
				  attract and retain qualified staff.
9. The program establishes written
				  qualifications for all positions and employs persons who meet or exceed those
				  qualifications.
10. Acceptable
				  practices are followed for recruiting, hiring and assigning staff.
				  Responsibility for hiring is clearly defined.
11. A written employee grievance policy is
				  provided.
12. Acceptable screening
				  practices which serve to protect the program and its clientele are clearly
				  defined and followed. Employers, staff, or others responsible for the actions
				  of one or more persons who have been given or have applied to be considered for
				  a position of supervisory or disciplinary authority over children, with the
				  permission of said person, will have a criminal history records check conducted
				  (R.S.
				  15:587.1).
13. The program recruits a diverse staff
				  which is reflective of the community and geographic area in which the program
				  is located.
14. Acceptable
				  practices are followed for orientation, development and training of staff.
				  Training content is compatible with OWS and LCADV's statement of philosophy.
				  Forty hours of family-violence related training is required for staff. Sixteen
				  hours of orientation for new staff is required plus 20 hours of training in the
				  first year. Experienced staff accompany new employees at all times and they are
				  not given sole responsibility for working with survivors until orientation is
				  complete.
15. Acceptable practices
				  are followed in supervising and evaluating staff. Clear times of supervision
				  and reporting are established.
16.
				  Acceptable practices are followed in terminating employment of staff.
				  Responsibility for terminating employment is clearly defined.
17. A job classification system and salary
				  ranges are maintained to attract and retain qualified personnel.
18. Comprehensive and current job
				  descriptions are available for all staff positions.
19. A comprehensive confidential personnel
				  record is maintained for each staff member.
20. Staff providing direct services are
				  provided opportunities for debriefing to prevent burnout in an on-going forum,
				  such as weekly staffing, maintenance or supervision meetings.
21. The program determines the need for
				  volunteer services and utilizes the services of volunteers as
				  appropriate.
22. The program adopts
				  policies that attract and retain qualified volunteers.
23. A comprehensive volunteer manual
				  containing all volunteer polices and practices is maintained, kept current and
				  made available to volunteers. This manual includes policies and procedures
				  regarding recruitment, screening, training, supervision and/or dismissal of
				  volunteers used to provide both direct and non-direct services. The manual
				  clarifies the roles and contributions of volunteers to the program's provision
				  of service, with specific detail addressing how, when, where and the frequency
				  with which volunteers will be used.
24. Comprehensive and current job
				  descriptions are available for volunteer positions.
25. A comprehensive, confidential personnel
				  record is maintained for each volunteer which includes, but is not limited to a
				  signed confidentiality statement and a record of trainings completed by the
				  volunteer.
26. The volunteer
				  policies provide for hours, benefits and recognition that are designed to
				  attract and retain qualified volunteers.
27. Acceptable practices are followed in
				  recruiting, screening and assigning volunteers. Screening practices serve to
				  protect the program and its clients.
28. Acceptable practices are followed in the
				  orientation and training of volunteers. The organization must provide
				  volunteers with 20 hours of training. Training content is compatible with OWS
				  and LCADV's statements of philosophy.
29. Acceptable practices are followed in the
				  supervision, evaluation and termination of the participation of
				  volunteers.
30. Volunteers are
				  qualified for their responsibilities.