Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2110 - Missouri Dental Board › Chapter 2 - General Rules › Section 20 CSR 2110-2.200 - Uniform Complaint Handling

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule establishes a procedure for the
				  receipt, handling and disposition of public complaints to the Missouri Dental
				  Board.
(1) Any person or
				other entity who believes that a registered and licensed dentist or a
				registered and licensed dental hygienist or unlicensed individual has so acted
				or failed to act that his/her Certificate of Registration or License, or both,
				under the provisions of Chapter 332, RSMo, should be suspended, revoked or
				other action taken against him/her, or who believes that any applicant for a
				Certificate of Registration or License to Practice Dentistry or to practice as
				a dental hygienist is not entitled under provisions of Chapter 332, RSMo may
				file a complaint with the executive director of the board.
(2) All complaints, other than those provided
				for in section 332.341.5, RSMo, shall be in writing, fully shall specify the
				nature of the complaint and shall be signed by the complainant and contain the
				name and address of the complainant. Written but unsigned communications will
				not be considered or processed as a complaint. Complaints are to be addressed
				to the following: Executive Director, Missouri Dental Board, PO Box 1367,
				Jefferson City, MO 65102.
(3) Each
				complaint received under this rule shall be logged in a book maintained by the
				board for that purpose. Complaints shall be logged in consecutive order as
				received. The log book shall contain a record of each complainant's name and
				address; the name and address of the subject of the complaint; the date each
				complaint was received by the board; a brief statement of the acts complained
				of, including the name of any person injured or victimized by the alleged acts
				or practices; and a notation indicating whether the complaint resulted in its
				dismissal by the board, whether formal charges have been filed with the
				Administrative Hearing Commission or the ultimate disposition of the
				complaint.
(4) Each complaint made
				in accordance with this rule shall be acknowledged in writing and may be
				investigated by the board. If a complaint is investigated, the complainant
				shall be informed in writing after the investigation is completed as to whether
				the investigation resulted in the dismissal of the complaint by the board,
				whether formal charges have been filed will be filed with the Administrative
				Hearing Commission or the ultimate disposition of the complaint.
(5) Nothing in this rule shall be construed
				so as to prevent the board on its own initiative from instituting and
				conducting investigations or from conducting investigations of an individual
				beyond the scope of a formal complaint and based on that complaint to make
				written complaints to the Administrative Hearing Commission.
(6) Any complaint, investigation or log book
				shall be deemed a closed record under the provisions of section
				610.025,
				RSMo.
(7) The board interprets this
				rule to exist for the benefit of those members of the public who submit
				complaints to the board.
*Original authority: 332.031.1, RSMo 1969, amended 1981;
					 332.341, RSMo 1969, amended 1981 and 620.010.16(6), RSMo 1973, amended 1981,
					 1983, 1986.