Michigan Administrative Code › Department - Licensing and Regulatory Affairs › Bureau of Construction Codes › Manufactured Housing › Part 1 - GENERAL PROVISIONS › Section R. 125.1192a - Complaint Process

Current through Vol. 24-12, July 15, 2024
Rule 192a.
(1) The
				  complainant shall send an alleged complaint to the respondent in writing of the
				  alleged violation, giving the respondent 10 business days to respond.
(2) A person may file a complaint with the
				  department, on a form prescribed by the department, pertaining to a violation
				  of the act and rules.
(3) The
				  department shall send the complaint to the respondent if the department
				  determines there is a potential violation of the act or rules.
(4) The respondent shall respond to the
				  complaint in writing to the department within 10 business days after receipt
				  from the department or attempted delivery of the complaint.
(5) If the respondent does not respond to the
				  complaint in writing within 10 business days after receipt, the department
				  shall send the complaint to the alleged respondent a second time.
(6) The respondent shall respond to the
				  complaint in writing to the department within 5 business days after receipt
				  from the department under subrule (5) of this rule.
(7) If the respondent does not respond to the
				  complaint under subrule (6) of this rule, then the department shall send an
				  order to answer via certified mail to the respondent directing a
				  response.
(8) Under subrule (7) of
				  this rule, the respondent shall respond to the order to answer within 10
				  business days after receipt from the department or attempted delivery of the
				  complaint.
(9) If the respondent
				  does not respond to the order to answer under subrule (8) of this rule, then
				  the department shall initiate administrative action against the
				  respondent.
(10) If the respondent
				  responds to the complaint or order to answer, the department shall send the
				  response to the complainant.
(11)
				  The complainant shall respond to the response in writing to the department
				  within 10 business days after receipt.
(12) If the complainant does not respond to
				  the response within 10 business days after its receipt, or notifies the
				  department in writing that the response is satisfactory, then the department
				  shall close the complaint file.
(13) If the complainant notifies the
				  department in writing that the response is not satisfactory, then the
				  department shall determine whether the respondent has violated the act or these
				  rules.
(14) If the department
				  determines that the respondent has not violated the act or rules, then the
				  department shall notify the complainant and the respondent in writing and shall
				  close the complaint file.
(15) If
				  the department determines that the respondent has violated the act or rules,
				  then the department shall notify the complainant and the respondent in writing
				  of the required remedial action and the deadline by which the remedial action
				  shall be completed.
(16) When the
				  remedial action is complete, the respondent shall notify the department in
				  writing and provide documentation that the remedial action is
				  complete.
(17) If the department is
				  satisfied that the remedial action is complete, then the department shall
				  notify the respondent and complainant of this determination and then shall
				  close the file.