Louisiana Administrative Code › Title 42 - LOUISIANA GAMING › Part III - Gaming Control Board › Chapter 3 - Compulsive and Problem Gambling › Section III-301 - Problem Gambling Programs

Current through Register Vol. 50, No. 6, June 20, 2024
A. As used in
				this Chapter,
licensee
shall mean all persons licensed or
				otherwise authorized to conduct gaming operations pursuant to the provisions of
				Chapters 4, 5, 7, and 10 of the Louisiana Gaming Control Law,
				R.S.
				27:1 et seq., including the casino operator,
				casino manager, sports wagering licensees, and sports wagering platform
				providers, but not including persons only licensed pursuant to Chapter 8 of the
				Louisiana Gaming Control Law. As used in this Chapter,
sports wagering
				platform
includes all websites and mobile applications used to place
				sports wagers.
B. Each licensee
				shall post or provide written materials concerning the nature and symptoms of
				problem gambling in conspicuous places within the gaming establishment in or
				near gaming areas and areas where cash or credit is made available to patrons,
				including cash dispensing machines. Licensees shall include access to such
				information on its sports wagering platform.
C. Each licensee shall post one or more
				signs, as approved by the division, at points of entry to casino gaming
				establishments to inform customers of the toll free telephone number available
				to provide information and referral services regarding compulsive or problem
				gambling. The toll free number shall be provided by the division. Licensees
				shall include such information and toll free number on its sports wagering
				platform.
D. Failure by the casino
				operator or casino manager or a licensee to comply with the provisions of
				Subsections B or C above shall constitute violations of this Section. The
				penalty for violation of Subsection B or C shall be $1,000 per day or
				administrative action including but not limited to suspension or
				revocation.
E.
1. All licensees shall develop a
				comprehensive program for its property or properties and sports wagering
				platform(s) that address, at a minimum, the areas of concern described in
				R.S.
				27:27.1.C which are designed to:
a. provide procedures designed to prevent
				employees from willfully permitting a person identified on a self-exclusion
				list from engaging in gaming activities at the licensed establishment or
				facility or on the sports wagering platform;
b. provide procedures to offer employee
				assistance programs or equivalent coverage. The procedures shall be designed to
				provide confidential assessment and treatment referral for gaming employees
				and, if covered, their dependents who may have a gambling problem;
c. provide procedures for the development of
				programs to address issues of underage gambling and unattended minors at gaming
				facilities and on sports wagering platforms;
d. provide procedures for the training of all
				employees that interact with gaming patrons in gaming areas to report suspected
				problem gamblers to supervisors who shall be trained as provided in this
				Paragraph. The training shall, at a minimum, consist of information concerning
				the nature and symptoms of compulsive and problem gambling behavior and
				assisting patrons in obtaining information about compulsive and problem
				gambling and available options for seeking assistance with such
				behavior;
e. provide procedures
				designed to prevent serving alcohol to intoxicated gaming patrons consistent
				with the provisions of
				R.S.
				26:931 et seq.;
f. provide procedures for removing or
				excluding self-excluded persons from the licensed establishment or facility or
				sports wagering platform. These procedures may include, if necessary,
				procedures that include obtaining the assistance of the division or local law
				enforcement;
g. provide procedures
				preventing any person identified on the self-exclusion list from receiving any
				advertisement, promotion, or other targeted mailing after ninety days of
				receiving notice from the board that the person has been placed on the
				self-exclusion list;
h. provide
				procedures for the distribution or posting on or within the gaming
				establishment, facility, or sports wagering platform of information that
				promotes public awareness about problem gambling and provides information on
				available services and resources to those who have a gambling
				problem;
i. provide procedures for
				the distribution of responsible gaming materials to employees;
j. provide procedures for the posting of
				local curfews or laws and prohibitions, if any, regarding underage gambling and
				unattended minors;
k. provide
				procedures to prevent any person placed on the Self-Exclusion List from having
				access to credit or from receiving complimentary services, check cashing
				services, and other club benefits;
l. provide procedures designed to prevent
				persons from gaming after having been determined to be intoxicated for the
				purposes of
				R.S.
				27:27.1.C.(5).