Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2117 - Office of Statewide Electrical Contractors › Chapter 4 - Complaints › Section 20 CSR 2117-4.010 - Complaint Handling and Disposition Procedure

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: To establish the procedures for the filing
				  and handling of complaints against licensees and political
				  subdivisions.
(1) Any person,
				entity, or political subdivision may file a complaint with the division
				alleging violation of the statewide electrical contractor statutes or the
				regulations promulgated thereunder. Complaints must be filed on complaint forms
				provided by the division. Each complaint shall contain the name and address of
				the person making the complaint, the name, address, and license number (if
				known) of the licensee, a brief statement of the complaint and any additional
				information the complainant wishes to provide for the division to consider in
				its review of the complaint.
(2)
				Any licensee, person, entity, or political subdivision may file a complaint
				with the division alleging that a political subdivision failed to recognize a
				statewide license in lieu of a local license for the purposes of performing
				contracting work or obtaining permits to perform work within the political
				subdivision. These complaints must be filed on forms provided by the division
				and shall contain the name, address, and contact information of the person
				making the complaint; the name, address, and a contact person (if known) of the
				political subdivision against whom the complaint is filed, a brief statement of
				the facts supporting the violation, and any additional information for the
				division to consider in its review of the complaint.
(3) Anonymous complaints will not be
				accepted.
(4) Any division staff or
				investigator may file a complaint against either a licensee or a political
				subdivision.
(5) The division shall
				receive complaints by mail to PO Box 1335, 3605 Missouri Boulevard, Jefferson
				City, MO, 65102-1335, by fax to 573-751-6301, by email to OSEC@pr.mo.gov, or by
				personal delivery or other means of delivery.
(6) Each complaint and the information
				contained in the complaint received by the division will be logged in a
				database maintained by the division. This database shall be a closed record of
				the division.
(7) Each complaint
				received under this rule shall be acknowledged in writing. The division shall
				notify the complainant as to the final outcome of the complaint be it
				dismissal, discipline, or other action. If the final disposition is any type of
				order or agreement, the division will provide access of that final order or
				agreement to the complainant.
(8)
				Upon receipt of a complaint, the division shall investigate each complaint.
				Each complaint will be sent to the person or entity against whom violations are
				alleged and that person or entity will be given a reasonable time to make a
				written response to the division. The division may conduct any additional
				investigation, in its discretion deemed necessary to determine whether there is
				cause for discipline or further action.