Iowa Administrative Code › Agency 441 - Human Services Department › Title I - General Departmental Procedures › Chapter 9 - Public Records and Fair Information Practices › Rule 441-9.3 - Requests for Access to Records

Current through Register Vol. 47, No. 3, July 24, 2024
(1)
Location of record.
A request for access to a record should be
				directed to the Director's Office, 321 East 12th Street, Des Moines, Iowa
				50319. If a request for access to a record is misdirected, department personnel
				will promptly forward the request to the department's records
				officer.
(2)
Office
				hours.
Open records shall be made available during all customary
				office hours, which are 8 a.m. to 4:30 p.m. daily, excluding Saturdays, Sundays
				and legal holidays.
(3)
Request for access.
Requests for access to open records may be
				made in writing, in person, or by telephone. Requests shall identify the
				particular records sought by name or description. Mail or telephone requests
				shall include the name, address, and telephone number of the person requesting
				the information.
(4)
Response to requests.
Access to an open record will be
				provided upon request unless the size or nature of the request makes prompt
				access infeasible. If the size or nature of the request for access to an open
				record requires time for compliance, the custodian shall comply with the
				request as soon as feasible. Access to an open record may be delayed for one of
				the purposes authorized by Iowa Code section
				22.8(4)  or
				22.10(4).
The custodian of a record may deny access to the record by
				  members of the public only on the grounds that such a denial is warranted under
				  Iowa Code sections 22.8(4)  and
				  22.10(4), or
				  that it is a confidential record, or that its disclosure is prohibited by a
				  court order. Access by members of the public to a confidential record is
				  limited by law and, therefore, may generally be provided only in accordance
				  with the provisions of rule
				  441-9.4 (17A,22) and other
				  applicable provisions of law.
(5)
Security of record.
No
				person may, without permission from the custodian, search or remove any record
				from department files. Examination and copying of department records shall be
				supervised by the custodian or a designee of the custodian. Records shall be
				protected from damage and disorganization.
(6)
Copying.
A reasonable
				number of copies of an open record may be made in the department office. If
				photocopy equipment is not available in the department office where an open
				record is kept, the custodian shall permit its examination in that office and
				shall arrange to have copies promptly made elsewhere.
(7)
Fees.
The department may
				charge fees as permitted by Iowa Code chapter 22. The department will publish a
				fee schedule for open records on its website. The department may charge a fee
				for the cost of preparing an explanation or summary of health information. The
				department and the subject requesting the information shall agree to the amount
				of any fee imposed before the department prepares the explanation or
				summary.