Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2150 - State Board of Registration for the Healing Arts › Chapter 4 - Licensing of Speech-Language Pathologists and Audiologists › Section 20 CSR 2150-4.090 - Public Complaint Handling and Disposition Procedure

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: The Missouri Speech-Language Pathology and
				  Audiology Advisory Commission receives public complaints concerning alleged
				  violations of Chapter 345, RSMo. This rule establishes a procedure for the
				  receipt, handling and disposition of public complaints pursuant to section
				  345.065,
				  RSMo.
(1) Consumer complaints
				concerning alleged violations of Chapter 345, RSMo shall be handled as provided
				in this section.
(A) Any member of the public
				or profession, or any federal, state or local official, may make and file a
				complaint with the commission. The complaint may be against anyone licensed
				under Chapter 345, RSMo or an unlicensed individual or entity and may allege
				acts or practices which may constitute a violation of any provision of Chapter
				345, RSMo. No member of the commission shall file a complaint with the
				commission while holding that office unless that member is excused from further
				commission deliberations or activity concerning the matter alleged within that
				complaint. The executive secretary or any administrative staff member of the
				commission or board may file a complaint in the same manner as any member of
				the public.
(B) Each complaint must
				be typed or handwritten and signed by the complainant. Oral, telephone or
				written, but unsigned, communications will not be considered or processed as
				complaints. Complaints shall fully identify the nature of the complaint, show
				the name, address and telephone number of the complainant and be mailed or
				delivered to the following address: Missouri Speech-Language Pathology and
				Audiology Advisory Commission, P.O. Box 4, Jefferson City, MO 65102.
(C) Each signed, written complaint received
				under this notice shall be logged in and maintained by the commission.
				Complaints shall be logged in consecutive order as received. The log shall
				contain, if known by the commission, a record of each complainant's name and
				address; the name and address of the subject of the complaint; the date each
				complaint is received by the commission; a brief statement of the acts
				complained of, including whether the complaint resulted in its dismissal by the
				board or whether formal charges have been or will be filed with the
				Administrative Hearing Commission or what the ultimate disposition of the
				complaint was; and further information as the board may direct.
(D) Each complaint made in accordance with
				this rule shall be acknowledged in writing and may be investigated. If a
				complaint is investigated, the complainant shall be informed in writing after
				the investigation is completed as to whether the investigation resulted in the
				complaint's dismissal by the board or whether formal charges have been or will
				be filed with the Administrative Hearing Commission or what the ultimate
				disposition of the complaint was. The provisions of this subsection shall not
				apply to complaints filed by staff members of the commission or board based on
				information and belief, acting in reliance to third-party information received
				by the commission or board.