Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2065 - Endowed Care Cemeteries › Chapter 1 - Organization and Description › Section 20 CSR 2065-1.050 - Complaint Handling and Disposition

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This amendment removes references to the
				  Endowed Care Cemetery Advisory Committee.
(1) The Division of Professional
				Registration, in coordination with the office, will receive and process each
				complaint made against any holder of a certificate of authority in which the
				complaint alleges certain acts or practices that may constitute one (1) or more
				violations of provisions of sections 214.270-214.516, RSMo, or administrative
				rules. Any division staff member may file a complaint pursuant to this rule in
				the same manner as any member of the public.
(2) Complaints shall be mailed or delivered
				to the following address: Office of Endowed Care Cemeteries, 3605 Missouri
				Boulevard, P.O. Box 1335, Jefferson City, MO 65102.
(3) All complaints shall be made in writing
				on a form provided by the division and shall fully identify the complainant by
				name and address. Verbal or telephone communication will not be considered or
				processed as complaints, however, the person making such communication will be
				asked to supplement the communication with a written complaint. Complaints may
				be based upon personal knowledge, or upon information and belief, reciting
				information received from other sources. Individuals with special needs, as
				addressed by the Americans with Disabilities Act, may notify the office at
				(573) 751-0849 for assistance. The text for the hearing impaired is (800)
				735-2966.
(4) Each complaint
				received under this rule will be logged and maintained by the division. The log
				will contain a record of each complainant's name, the name and address of the
				subject(s) of the complaint, the date each complaint was received by the
				division/ office, a brief statement concerning the alleged acts or practices,
				and the ultimate disposition of the complaint. This log shall be a closed
				record of the committee.
(5) Each
				complaint received under this rule shall be acknowledged in writing. The
				complainant and licensee shall be notified of the ultimate disposition of the
				complaint.
(6) This rule shall not
				be deemed to limit the authority to file a complaint with the Administrative
				Hearing Commission charging the licensee with any actionable conduct or
				violation, whether or not such a complaint exceeds the scope of the acts
				charged in a preliminary public complaint filed with the office.
(7) The division interprets this rule, which
				is required by law, to exist for the benefit of those members of the public who
				submit complaints to the office. This rule is not deemed to protect or inure
				the benefit of those licensees or other persons against whom the office has
				instituted or may institute administrative or judicial proceedings concerning
				possible violations of the provisions of sections 214.270-214.516,
				RSMo.
*Original authority: 214.392, RSMo 1994; 620.010, RSMo
					 1973, amended 1981, 1983, 1986, 1989, 1990, 1993, 1994, 1995,
					 1999.