Mississippi Administrative Code › Title 32 - Rehabilitation And Disabilities › Part 24 - REACH Manual › Chapter 13 - (1M) Information Measurement and Management › Section 32-24-13.00 - Outcomes Measurement System

Current through June 25, 2024
The Center has an Outcomes Measurement System, which meets the following criteria:
1. Measures
				results of programs and services
2.
				Includes all programs
3. Includes
				all persons served
4. Measures
				regularly the progress of those being served in relation to program
				goals
5. Evaluates information
				after completion of services
The Center's Outcomes System includes the following:
1. Each program of services provided by the
				CRPPersonal Adjustment Training and Vocational Evaluation has an individual
				Outcomes component to determine the degree to which persons served meet the
				goals of their individual program plans and their satisfaction with the service
				delivery system. (
Reference: "Outcomes Measurement System"
				file
.)
2. The Outcomes
				Measurement System has in written form for both Personal Adjustment Training
				services and Vocational Evaluation services entrance criteria, a listing of
				services, measurable objectives, specification of the time each measure is
				applied, measures of effectiveness and efficiency, and measures of satisfaction
				of persons served with the program.
(
Reference: Center Manual and "Outcomes Measurement
				  System" file
.) The System tracks at least the following:
1. Caseload characteristics (diagnoses and
				incidence of secondary disabilities)
2. Services received
3. Dates of services (entrance and
				exit)
4. Outcomes of services
				provided by each program Outcomes management reports include the following:
1. Measures of effectiveness
2. Measures of efficiency
3. Measures of satisfaction of persons served
				with the programs
4.
				Characteristics of the persons served
5. Interpretation of the results through a
				narrative report
6. Actions taken
				or planned to improve performance.
Information generated by the Outcomes System is made
				  available to appropriate levels of management. Information is analyzed,
				  interpreted, and used to provide the basis for the development of an annual,
				  comprehensive report that assesses all programs operated by the Center. Such
				  information is used by management to maintain, modify, or improve individual
				  programs. The Outcomes System structure includes the following:
1. A mechanism to identify performances less
				than acceptable
2. When performance
				is less than acceptable, reasons are noted and identified
3. Management action taken to improve
				performance to an acceptable level
4. Follow-up and monitoring of corrective
				action that takes place at specific times with results documented
There is evidence that Outcomes information is utilized at
				  every level of the Center to continually improve services.
Incorporated into the Annual Management Report is a review of
				  the Outcomes System by the Center to analyze the nature of the caseload. This
				  review includes the following:
1. The
				consideration of the appropriateness of the caseload for the intensity and type
				of services provided
2. The
				determination as to whether changes in characteristics of the persons served
				indicate a need for program modification or expansion.
Following the reporting period, Outcomes information is
				  disseminated in an understandable fashion to the Department administrative
				  staff, the Governing Authority, Center staff, and the Center's public including
				  persons served, contributors, supporters, referring counselors, and
				  others.
The Center portrays itself in a manner, which is accurate and
				  valid. The information is consistent with results shown in the Center's
				  Outcomes System.
An ongoing review of the effectiveness of the Center is
				  undertaken by the Center Director through the Outcomes Measurement
				  System.
The Center provides for a continuous review of the Outcomes
				  Measurement System and its adequacy. (
Reference: "Outcomes Management
				  System" file
.) This review ensures that:
1. Formal reviews take place on an annual
				basis
2. Center staff and the
				persons served have an opportunity to recommend or make modifications
3. A determination of the efficiency of the
				Outcomes System is documented