reglab/statecodes huggingface dataset:
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 10 - Utilities › Section 20 CSR 4240-10.075 - Staff Assisted Rate Case Procedure

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule prescribes the process to be
				  followed when the commission processes a utility rate case for certain small
				  utilities.
(1) Definitions.
				As used in this rule, the following terms mean:
(A) A small utility means a gas utility
				serving ten thousand (10,000) or fewer customers, a water or sewer utility
				serving eight thousand (8,000) or fewer customers, or a steam utility serving
				one hundred (100) or fewer customers; and
(B) A disposition agreement is a document
				that sets forth the signatories' proposed resolution of some or all of the
				issues pertaining to a small utility rate case, and has the same weight as a
				stipulation and agreement as defined in
				4 CSR
				240-2.115.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 10 - Utilities › Section 20 CSR 4240-10.085 - Incentives for Acquisition of Nonviable Utilities

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: The purpose of this proposed rule is to
				  create a process for a water or sewer utility to propose an acquisition
				  incentive to encourage acquisition of nonviable water or sewer utilities by a
				  water or sewer utility with the resources to rehabilitate the acquired utility
				  within a reasonable time frame.
(1) As used in this rule, the following terms
				mean:
(A) Acquisition incentive-A rate of
				return premium, debt acquisition adjustment, or both designed to incentivize
				the acquisition of a nonviable utility;
(B) Debit acquisition adjustment. Adjustments
				to a portion or all of an acquiring utility's rate base to reflect a portion or
				all of the excess acquisition cost over depreciated original cost of the
				acquired system;
(C) Nonviable
				utility-A small water or sewer utility, serving eight thousand (8,000) or fewer
				customers that:
1. Is in violation of
				statutory or regulatory standards that affect the safety and adequacy of the
				service provided, including, but not limited to, the Public Service Commission
				law, the federal clean water law, the federal Safe Drinking Water Act, as
				amended, and the regulations adopted under these laws;
2. Has failed to comply with any order of a
				federal agency, the Department of Natural Resources, or the commission
				concerning the safety and adequacy of service;
3. Is not reasonably expected to furnish and
				maintain safe and adequate service and facilities in the future; or
4. Is insolvent;
(D) Plant-in-service study. A report
				detailing a determination of the value of the original costs of the property of
				a public utility that requires the acquiring utility to accumulate the records
				and accounting details in order to support reasonable plant, reserve, and
				contributions in aid of construction balances; and
(E) Rate of return premiums. Additional rate
				of return basis points, up to one hundred (100) basis points, applied to either
				the acquiring utility's entire rate base or to the newly acquired rate base,
				awarded at the commission's discretion in recognition of risks involved in
				acquisition of nonviable utilities and the associated system improvement
				costs.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 10 - Utilities › Section 20 CSR 4240-10.095 - Environmental Improvement Contingency Fund

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule provides parameters and procedures
				  for small water and/or sewer utilities to request a special fund to collect
				  revenue from customers to make improvements necessitated by environmental
				  regulations.
(1) For the
				purposes of this rule only, a water or sewer utility serving eight thousand
				(8,000) or fewer customers shall be considered a small utility.
(2) A small utility, Public Counsel, or
				commission staff may request establishment of an Environmental Improvement
				Contingency Fund (EICF) during the course of a rate case, whether filed
				pursuant to 4 CSR 240-10.075 or section
				393.150,
				RSMo. The commission may establish an EICF if it finds that doing so is in the
				public interest.
(3) Following the
				request for an EICF, the staff will-
(A)
				Investigate the small utility's financial resources and its ability to finance
				capital improvements;
(B) Conduct a
				managerial audit to determine the quality of the small utility's management;
				and
(C) Conduct a comprehensive
				review of the necessary improvements at the small utility.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 10 - Utilities › Section 20 CSR 4240-10.105 - Filing Requirements for Electric, Gas, Water, Sewer, and Steam Heating Utility Applications for Authority to Sell, Assign, Lease, or Transfer Assets

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: Applications to the commission for the
				  authority to sell, assign, lease, or transfer assets must meet the requirements
				  set forth in this rule. As noted in the rule, additional requirements
				  pertaining to such applications are set forth in
				  4 CSR
				  240-2.060(1).
(1) In addition to the requirements of
				4 CSR
				240-2.060(1), applications for
				authority to sell, assign, lease, or transfer assets shall include:
(A) A brief description of the property
				involved in the transaction, including any franchises, permits, operating
				rights, or certificates of convenience and necessity;
(B) A copy of the contract or agreement of
				sale;
(C) The verification of
				proper authority by the person signing the application or a certified copy of
				resolution of the board of directors of each applicant authorizing the proposed
				action;
(D) The reasons the
				proposed sale of the assets is not detrimental to the public
				interest;
(E) If the purchaser is
				subject to the jurisdiction of the commission, a balance sheet and income
				statement with adjustments showing the results of the acquisitions of the
				property;
and
(F) A
				statement of the impact, if any, the sale, assignment, lease, or transfer of
				assets will have on the tax revenues of the political subdivisions in which any
				structures, facilities, or equipment of the companies involved in that sale are
				located.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 10 - Utilities › Section 20 CSR 4240-10.115 - Filing Requirements for Electric, Gas, Water, Sewer, and Steam Heating Utility Applications for Authority to Merge or Consolidate

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: Applications to the commission for the
				  authority to merge or consolidate must meet the requirements set forth in this
				  rule. As noted in the rule, additional requirements pertaining to such
				  applications are set forth in
				  4 CSR
				  240-2.060(1).
(1) In addition to the requirements of
				4 CSR
				240-2.060(1), applications for
				authority to merge or consolidate shall include:
(A) A copy of the proposed plan and agreement
				of corporate merger and consolidation, including organizational charts
				depicting the relationship of the merging entities before and after the
				transaction;
(B) A certified copy
				of the resolution of the board of directors of each applicant authorizing the
				proposed merger and consolidation;
(C) The balance sheets and income statements
				of each applicant and a balance sheet and income statement of the surviving
				corporation;
(D) The reasons the
				proposed merger is not detrimental to the public interest;
(E) An estimate of the impact of the merger
				on the company's Missouri jurisdictional operations relative to the merger and
				acquisition in question; and
(F) A
				statement of the impact, if any, the merger or consolidation will have on the
				tax revenues of the political subdivision in which any structures, facilities,
				or equipment of the companies involved are located.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 10 - Utilities › Section 20 CSR 4240-10.125 - Filing Requirements for Electric, Gas, Water, Sewer, and Steam Heating Utility Applications for Authority to Issue Stock, Bonds, Notes, and Other Evidences of Indebtedness

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: Applications to the commission for the
				  authority to issue stock, bonds, notes, or other evidences of indebtedness must
				  meet the requirements set forth in this rule. As noted in the rule, additional
				  requirements pertaining to such applications are set forth in
				  4 CSR
				  240-2.060(1).
(1) In addition to the requirements of
				4 CSR
				240-2.060(1), applications for
				authority to issue stock, bonds, notes, and other evidences of indebtedness
				shall contain the following:
(A) A brief
				description of the securities which applicant desires to issue;
(B) A statement of the purpose for which the
				securities are to be issued and the use of the proceeds;
(C) Copies of executed instruments defining
				the terms of the proposed securities-
1. If
				these instruments have been previously filed with the commission, a reference
				to the case number in which the instruments were furnished;
2. If these instruments have not been
				executed at the time of filing, a statement of the general terms and conditions
				to be contained in the instruments which are proposed to be executed; and
3. If none of these instruments is
				either executed or to be executed, a statement of how the securities are to be
				sold;
(D) A certified
				copy of resolutions of the directors of applicant authorizing the issuance of
				the securities;
(E) A balance sheet
				and income statement with adjustments showing the effects of the issuance of
				the proposed securities upon-
1. Bonded and
				other indebtedness; and
2.  Stock
				authorized and outstanding;
(F) A statement of what portion of the issue
				is subject to the fee schedule in section
				386.300,
				RSMo; and
(G) A five- (5-) year
				capitalization expenditure schedule as required by section
				393.200,
				RSMo.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 10 - Utilities › Section 20 CSR 4240-10.135 - Filing Requirements for Electric, Gas, Water, Sewer, and Steam Heating Utility Applications for Authority to Acquire the Stock of a Public Utility

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: Applications to the commission for the
				  authority to acquire the stock of a public utility must meet the requirements
				  set forth in this rule. As noted in the rule, additional requirements
				  pertaining to such applications are set forth in
				  4 CSR
				  240-2.060(1).
(1) In addition to the requirements of
				4 CSR
				240-2.060(1), applications for
				authority to acquire the stock of a public utility shall include:
(A) A statement of the offer to purchase
				stock of the public utility or a copy of any agreement entered with
				shareholders to purchase stock;
(B)
				A certified copy of the resolution of the directors of the applicant
				authorizing the acquisition of the stock; and
(C) Reasons why the proposed acquisition of
				the stock of the public utility is not detrimental to the public
				interest.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities › Section 20 CSR 4240-13.010 - General Provisions

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule describes in general terms, the
				  provisions of this chapter.
(1) This chapter applies to residential
				utility service provided by all electric, gas, sewer, and water public
				utilities, referred to in this chapter as utilities, which are subject to the
				jurisdiction of the Public Service Commission under the laws of the
				state.
(2) A utility shall not
				discriminate against a customer, or applicant for service, for exercising any
				right granted by this chapter.
(3)
				A utility shall adopt rules governing its relations with customers and
				applicants for service which are consistent with this chapter. The rules shall
				be part of a utility's tariffs and shall be consistent with this chapter. Any
				tariff revisions, if required to comply with this chapter or to reflect any
				variances previously granted by the commission, shall be filed by the utility
				within ninety (90) days of the effective date of this rule. Once such revised
				tariffs become effective, the utility's tariffs shall be deemed to be in full
				compliance with this chapter.
*Original authority: 386.250(6), RSMo 1939, amended 1963,
					 1967, 1977, 1980, 1987, 1988, 1991, 1993, 1995, 1996 and 393.140(11), RSMo
					 1939, amended 1949, 1967.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities › Section 20 CSR 4240-13.020 - Billing and Payment Standards

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule establishes reasonable and uniform
				  billing and payment standards for residential service to be observed by
				  utilities and customers.
(1)
				A utility shall render a bill for each billing period to every residential
				customer in accordance with commission rules and its approved tariff.
(2) Each billing statement rendered by a
				utility shall be computed on the actual usage during the billing period except
				as follows:
(A) A utility may render a bill
				based on estimated usage-
1. To seasonally
				billed customers, provided that an approved tariff reflecting seasonal
				estimation is on file with the commission and an actual reading is obtained
				before each change in the seasonal cycle;
2. When extreme weather conditions,
				emergencies, labor agreements, or work stoppages prevent actual meter
				readings;
3. When the utility is
				unable to obtain a meter reading for reasons beyond the utility's reasonable
				control, including an inability to access the customer's premises as necessary.
				If the utility is unable to obtain an actual correct meter reading for these
				reasons, where necessary it shall undertake reasonable alternatives to obtain a
				customer reading of the meter, for example mailing or leaving postpaid,
				preaddressed postcards upon which the customer may note the reading unless the
				customer requests otherwise;
4.
				When the utility does not obtain an accurate or correct meter reading due to
				equipment or mechanical failure, when the company could not reasonably detect
				such failure given variability in usage at that customer location;
5. When a utility is unable to accurately
				obtain a meter reading due to human or billing system error;
6. When the utility does not obtain an
				accurate or correct meter reading due to equipment or mechanical failure,
				including a remote meter reading device's failure to transmit a reliable
				reading; and
7. When the utility
				does not obtain an accurate or correct meter reading due to failure to detect
				and verify usage at the customer's location, i.e., vacant with usage;
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities › Section 20 CSR 4240-13.025 - Billing Adjustments

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule establishes the requirements for
				  making billing adjustments in the event of an overcharge or an
				  undercharge.
(1) For all
				billing errors, the utility will determine from all related and available
				information the probable period during which the condition causing the errors
				existed and shall make billing adjustments for that period as follows:
(A) In the event of an overcharge, an
				adjustment shall be made for the entire period that the overcharge can be shown
				to have existed not to exceed sixty (60) consecutive monthly billing periods,
				or twenty (20) consecutive quarterly billing periods, calculated from the date
				of discovery, inquiry, or actual notification of the utility, whichever comes
				first;
(B) In the event of an
				undercharge, an adjustment shall be made for the entire period that the
				undercharge can be shown to have existed not to exceed twelve (12) monthly
				billing periods or four (4) quarterly billing periods, calculated from the date
				of discovery, inquiry, or actual notification of the utility, whichever was
				first;
(C) In the event of an
				undercharge, the utility shall offer the customer the option to pay the
				adjusted bill over a period at least double the period covered by the adjusted
				bill;
(D) No utility is required to
				issue a billing adjustment if the full amount of the adjustment is less than
				one dollar ($1);
(E) No billing
				adjustment shall be made if, upon test, an error in measurement is found to be
				within the limits prescribed by commission rules; and
(F) If evidence of tampering is found, or if
				the customer has made misrepresentations of the use of service, the utility
				shall calculate the billing adjustment period in accordance with the applicable
				statute of limitations for the prosecution of such claim after determining the
				probable period during which such condition existed from all related and
				available information.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities › Section 20 CSR 4240-13.030 - Deposits and Guarantees of Payment

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule establishes reasonable and uniform
				  standards regarding deposits and guarantees required by
				  utilities.
(1) A utility may
				require a deposit or other guarantee as a condition of new residential service
				if-
(A) The applicant has a past-due bill,
				which accrued within the last five (5) years and, at the time of the request
				for service, remains unpaid and not in dispute with a utility for the provision
				of the same type of service;
(B)
				The applicant has, in an unauthorized manner, within the last five (5) years
				prior to applying for service, interfered with or diverted the service of a
				utility in the provision of the same type of service; or
(C) The applicant is unable to establish an
				acceptable credit rating under standards contained in the utility's
				commission-approved tariffs. If the applicant has insufficient credit history
				to determine a credit score, then the applicant shall be deemed to have
				established an acceptable credit rating if the customer meets any of the
				following criteria:
1. Owns or is purchasing a
				home;
2. Is and has been regularly
				employed on a full-time basis for at least one (1) year;
3. Has a regular source of income;
				or
4. Can provide adequate credit
				references from a commercial credit source.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities › Section 20 CSR 4240-13.040 - Inquiries

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule establishes procedures to be
				  followed when customers make inquiries of utilities so customer inquiries are
				  handled in a reasonable manner.
(1) A utility shall adopt procedures which
				shall ensure the prompt receipt, thorough investigation and, where possible,
				mutually acceptable resolution of customer inquiries. The utility shall submit
				the procedures to the commission for approval and the utility shall notify the
				commission and the public counsel of any substantive changes in these
				procedures prior to implementation.
(2) A utility shall establish personnel
				procedures which, at a minimum, ensure that-
(A) At all times during normal business hours
				qualified personnel shall be available and prepared to receive and respond to
				all customer inquiries, service requests, safety concerns, and complaints. A
				utility shall make necessary arrangements to ensure that customers unable to
				communicate in the English language receive assistance;
(B) At all times during normal business
				hours, qualified personnel responsible for and authorized to enter into written
				agreements on behalf of the utility shall be available to respond to customer
				inquiries and complaints;
(C)
				Qualified personnel shall be available at all times to receive and initiate
				response to customer contacts regarding any discontinuance of service or an
				emergency condition related to the utility's operations occurring within the
				utility's service area; and
(D)
				Names, addresses, and telephone numbers of personnel designated and authorized
				to receive and respond to the requests and directives of the commission
				regarding customer inquiries, service requests and complaints shall be provided
				to the commission.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities › Section 20 CSR 4240-13.050 - Discontinuance of Service

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule prescribes the conditions under
				  which service to a customer may be discontinued and procedures to be followed
				  by utilities and customers regarding these matters so that reasonable and
				  uniform standards exist for the discontinuance of service.
(1) Service may be discontinued for any of
				the following reasons:
(A) Nonpayment of an
				undisputed delinquent charge;
(B)
				Failure to post a required deposit or guarantee;
(C) Water service may be discontinued for
				nonpayment of a bill for sewer service, either provided by the water utility if
				it is also the sewer utility, or by the terms of a contract between the water
				utility and any sewer provider;
(D)
				Unauthorized use, interference, or diversion of the utility service situated or
				delivered on or about the customer's premises;
(E) Failure to comply with terms of a
				settlement agreement;
(F) Refusal
				after reasonable notice to permit inspection, maintenance, replacement, or
				meter reading of utility equipment. If the utility has a reasonable belief that
				health or safety is at risk, notice at the time inspection is attempted is
				reasonable;
(G) Misrepresentation
				of identity in obtaining utility service;
(H) Violation of any other rules of the
				utility approved by the commission which adversely affects the safety of the
				customer or other persons or the integrity of the utility's system;
				or
(I) As provided by state or
				federal law.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities › Section 20 CSR 4240-13.060 - Settlement Agreement and Payment Agreement

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule establishes procedures where a
				  customer may enter into a settlement agreement or obtain an extension of time
				  in which to pay charges due a utility so that reasonable and uniform standards
				  are established with regard to payment.
(1) When a utility and a customer arrive at a
				mutually satisfactory settlement of any dispute or the customer does not
				dispute liability to the utility but claims inability to pay the outstanding
				bill in full, a utility and the customer may enter into a settlement agreement.
				A settlement agreement which extends beyond ninety (90) days shall be in
				writing and mailed or otherwise delivered to the customer.
(2) Every payment agreement resulting from
				the customer's inability to pay the outstanding bill in full shall provide that
				service will not be discontinued if the customer pays the amount of the
				outstanding bill specified in the agreement and agrees to pay a reasonable
				portion of the remaining outstanding balance in installments until the bill is
				paid. For purposes of determining reasonableness, the parties shall consider
				the following: the size of the delinquent account, the customer's ability to
				pay, the customer's payment history, the time that the debt has been
				outstanding, the reasons why the debt has been outstanding, and any other
				relevant factors relating to the customer's service. Such a payment agreement
				shall not exceed twelve (12) months duration, unless the customer and utility
				agree to a longer period.
(3) If a
				customer fails to comply with the terms and conditions of a settlement
				agreement, a utility may discontinue service after notifying the customer in
				writing by personal service or first class mail in accordance with
				4 CSR
				240-13.050 -that the customer is in default of the
				settlement agreement; the nature of the default; that unless full payment of
				all balances due is made, the utility will discontinue service; and the date
				upon or after which service will be discontinued.
*Original authority: 386.250(6), RSMo 1939, amended 1963,
					 1967, 1977, 1980, 1987, 1988, 1991 and 393.140(11), RSMo 1939, amended 1949,
					 1967.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities › Section 20 CSR 4240-13.065 - Variance

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule establishes the procedure to be
				  followed by a utility seeking a variance from any provision of this
				  chapter.
(1) Any utility may
				file an application with the commission seeking a variance from all or parts of
				Chapter 13, which may be granted for good cause shown.
(2) A utility filing an application for a
				variance with the commission shall mail, contemporaneously with the filing,
				copies of the application by first class mail to the newspaper with the largest
				circulation in each county within the utility's service area affected by the
				variance, the public counsel and each party in the utility's most recent rate
				case who represented residential customers.
(3) Any variance granted by the commission
				shall be reflected in a tariff.
*Original authority: 386.250(6), RSMo 1939, amended 1963,
					 1967, 1977, 1980, 1987, 1988, 1991 and 393.140(11), RSMo 1939, amended 1949,
					 1967.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities › Section 20 CSR 4240-13.070 - Commission Complaint Procedures

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule sets forth the procedures to be
				  followed prior to and in filing formal or informal complaints with the
				  commission regarding matters covered in this chapter.
(1) Prior to filing an informal or formal
				complaint, the customer shall pursue remedies directly with the utility as
				provided in this chapter. The commission specifically reserves the right to
				waive this requirement when circumstances so require.
(2) Any person aggrieved by a violation of
				any rules in this chapter or the Public Service Commission laws of Missouri
				relating to utilities may file an informal or formal complaint under
				4 CSR
				240-2.070.
(3) If a utility and a customer and/or
				applicant fail to resolve a matter in dispute, the utility shall advise the
				customer and/or applicant of his/her right to file an informal complaint with
				the commission under 4 CSR 240-2.070.
(4) If the staff is unable to resolve the
				informal complaint to the satisfaction of the parties, the staff shall call the
				complainant and utility and note such conversation into the commission's
				electronic file and information system and send a dated letter or email to that
				effect to the complainant and to the utility. Staff shall also advise the
				customer of his/her right to file a formal complaint with the commission under
				4 CSR
				240-2.070.
(A) Upon
				request, the staff shall send to the complainant a copy of the appropriate
				rules and the formal complaint form.
(B) If the complaint concerns a bill, the
				nonpayment of which could subject the complainant to discontinuance of service
				under the provisions of
				4 CSR
				240-13.050, the staff's letter shall advise the
				complainant that if a formal complaint is not filed within thirty (30) days of
				the date of the letter, the complainant may become subject to discontinuance of
				service.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities › Section 20 CSR 4240-13.075 - Service Disconnection Reporting Requirements for Electric, Gas, Sewer, and Water Utilities

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule sets forth the requirement and
				  standards for the submission of reports regarding and related to the cessation
				  of services provided to customers by those investor-owned electric, gas, sewer,
				  and water utilities that serve more than two thousand (2,000) residential
				  customers and that are subject to the jurisdiction of the
				  commission.
(1) For purposes
				of this rule-
(A) Residential meter(s) means a
				device or devices, owned by a utility, used for measuring the volume of
				services of a customer's electric, gas, sewer, or water consumption for
				residential service at a single point of delivery; and
(B) Average customer arrearage means the mean
				average of the total of all delinquent charges, late payment charges, and
				reconnection fees per residential meter. This shall be calculated as the sum of
				all delinquent charges, late payment charges, and reconnection fees associated
				with all residential meters as of 24:00 on the last calendar day of the
				calendar month, divided by the total number of residential meters with
				delinquent charges, late fees, or reconnection fees as of 24:00 on the last
				calendar day of the calendar month.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 14 - Utility Promotional Practices › Section 20 CSR 4240-14.030 - Promotional Practices Standards

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule prescribes standards governing
				  promotional practices that are not prohibited or for which a variance has been
				  granted by the commission.
(1) All promotional practices of a public
				utility or its affiliate shall be just and reasonable, reasonable as a business
				practice, economically feasible and compensatory and reasonably calculated to
				benefit both the utility and its customers.
(2) No public utility or its affiliate,
				directly or indirectly, in any manner or by any device whatsoever, shall offer
				or grant to any person any form of promotional practice except as is uniformly
				and contemporaneously extended to all persons in a reasonable defined class. No
				public utility or its affiliate, in the granting of a promotional practice,
				shall make, offer or grant any undue or unreasonable preference or advantage to
				any person or subject any person to any undue or unreasonable prejudice or
				disadvantage. No public utility or its affiliate shall establish or maintain
				any unreasonable difference in the offering or granting of promotional
				practices either as between localities or as between classes to whom
				promotional practices are offered or granted.
(3) The promotional practices of a public
				utility or affiliate shall not vary the rates, charges and rules of the tariff
				pursuant to which service is rendered to a customer. No new promotional
				practice which has not been previously filed with the commission shall be made
				or offered unless first filed on a tariff with the commission.
*Original authority: 386.040, RSMo 1939; 386.250, RSMo
					 1939, amended 1963, 1967, 1977, 1980, 1987, 1988, 1991; 386.610, RSMo 1939; and
					 393.140, RSMo 1939, amended 1949, 1967.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 18 - Safety Standards › Section 20 CSR 4240-18.010 - Safety Standards for Electrical Corporations, Telecommunications Companies, and Rural Electric Cooperatives

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This amendment changes the edition of the
				  National Electrical Safety Code that the Public Service Commission adopts for
				  the minimum safety standards applicable to electrical corporations,
				  telecommunications companies, and rural electric cooperatives, and clarifies
				  that the new standards apply only to new installations and
				  extensions.
(1) The minimum
				safety standards relating to the operation of electrical corporations,
				telecommunications companies, and rural electric cooperatives are Parts 1, 2,
				and 3 and Sections 1, 2, and 9 of the
National Electrical Safety
				Code
(NESC); 2023 Edition, as approved by the American National
				Standards Institute on August 1, 2022, and published by the Institute of
				Electrical and Electronics Engineers, Inc., 3 Park Avenue, New York, NY
				10016-5997. The NESC is composed of four (4) different parts and four (4)
				sections, each of which pertain to different aspects of the electric and
				telecommunications industries. Part 1 specifies rules for the installation and
				maintenance of equipment normally found in electric generating plants and
				substations. Part 2 pertains to safety rules for overhead electric and
				communication lines. Part 3 contains safety rules for underground electric and
				communication lines. Section 1 is an introduction to the NESC, Section 2
				defines special terms, and Section 9 requires certain grounding methods for
				electric and communications facilities. The full text of this material is
				available at the Industrial Analysis Division - Engineering Analysis Department
				of the Public Service Commission, Suite 700, 200 Madison, Jefferson City,
				Missouri. This rule does not incorporate any subsequent amendments or
				additions.
(2) Electrical
				corporations, telecommunications companies, and rural electric cooperatives
				subject to regulation by this commission pursuant to Chapters 386, 392-394,
				RSMo shall comply with the safety standards established by this rule for new
				installations and extensions as described in the NESC.
(3) Incident reporting requirements for
				electrical corporations and rural electric cooperatives are found in
				4 CSR
				240-3.190(4).
(4) Those who excavate near underground
				facilities or conduct activities within ten feet (10') of overhead power lines
				are required to notify area utilities prior to engaging in such action,
				pursuant to the Underground Facility Safety and Damage Prevention Act, section
				319.010, RSMo, and
				the Overhead Power Line Safety Act, section
				319.075,
				RSMo.
*Original authority: 386.310, RSMo 1939, amended 1979,
					 1989, 1996 and 394.160, RSMo 1939, amended
					 1979.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 20 - Electric Utilities › Section 20 CSR 4240-20.030 - Uniform System of Accounts-Electrical Corporations

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule directs electrical corporations
				  within the commission's jurisdiction to use the uniform system of accounts
				  prescribed by the Federal Energy Regulatory Commission for major electric
				  utilities and licensees, as modified herein. Requirements regarding the
				  submission of depreciation studies, databases and property unit catalogs are
				  found at 4
				  CSR 240-3.160 and
				  4 CSR
				  240-3.175.
(1) Beginning January 1, 1994, every
				electrical corporation subject to the commission's jurisdiction shall keep all
				accounts in conformity with the Uniform System of Accounts Prescribed for
				Public Utilities and Licensees subject to the provisions of the Federal Power
				Act, as prescribed by the Federal Energy Regulatory Commission (FERC) and
				published at 18 CFR Part 101 (1992) and 1 FERC Stat. & Regs. paragraph
				15,001 and following (1992), except as otherwise provided in this rule. This
				uniform system of accounts provides instruction for recording financial
				information about electric utilities. It contains definitions, general
				instructions, electric plant instructions, operating expense instructions, and
				accounts that comprise the balance sheet, electric plant, income, operating
				revenues, and operation and maintenance expenses.
(2) When implementing section (1), each
				electrical corporation subject to the commission's jurisdiction shall-
(A) Keep its accounts in the manner and
				detail specified for electric utilities and licensees classified as major at
				Part 101 General Instructions 1.A. and paragraph 15,011.1.A.; and
(B) Assemble by July 1, 1996, and maintain
				after that, a property unit catalog which contains for each designated property
				unit, in addition to the provisions of Part 101 General Instructions 6. and
				paragraph 15,016-
1. A description of each
				unit;
2. An item list;
				and
3. Accounting instructions,
				including instructions for distinguishing between operations expense,
				maintenance expense and capitalized plant improvements.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 20 - Electric Utilities › Section 20 CSR 4240-20.045 - Electric Utility Applications for Certificates of Convenience and Necessity

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This proposed rule outlines the requirements
				  for applications to the commission, pursuant to section 393.170.1 and
				  393.170.2,
				  RSMo, requesting that the commission grant a certificate of convenience and
				  necessity to an electric utility for a service area or to operate or construct
				  an electric generating plant, an electric transmission line, or a gas
				  transmission line that facilitates the operation of an electric generating
				  plant.
(1) Definitions. As
				used in this rule, the following terms mean:
(A) Asset means:
1. An electric generating plant, or a gas
				transmission line that facilitates the operation of an electric generating
				plant, that is expected to serve Missouri customers and be included in the rate
				base used to set their retail rates regardless of whether the item(s) to be
				constructed or operated is located inside or outside the electric utility's
				certificated service area or inside or outside Missouri; or
2. Transmission and distribution plant
				located outside the electric utility's service territory, but within
				Missouri;
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 20 - Electric Utilities › Section 20 CSR 4240-20.050 - Individual Electric Meters-When Required

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule prescribes individual metering for
				  new multiple occupancy buildings and new mobile home parks for all electric
				  corporations under the jurisdiction of the Public Service Commission. This rule
				  is aimed at compliance with Sections 113(b)(1) and 115(d) of Title I of the
				  Public Utility Regulatory Policies Act of 1978 (PURPA), PL 95-617,
				  16 USC
				  2601.
PUBLISHER'S NOTE: The secretary of state has
				  determined that the publication of the entire text of the material which is
				  incorporated by reference as a portion of this rule would be unduly cumbersome
				  or expensive. Therefore, the material which is so incorporated is on file with
				  the agency who filed this rule, and with the Office of the Secretary of State.
				  Any interested person may view this material at either agency's headquarters or
				  the same will be made available at the Office of the Secretary of State at a
				  cost not to exceed actual cost of copy reproduction. The entire text of the
				  rule is printed here. This note refers only to the incorporated by reference
				  material.
(1) For the
				purposes of this rule-
(A) A building is
				defined as a single structure, roofed and enclosed within exterior walls, built
				for permanent use, erected, framed of component structural parts and unified in
				its entirety both physically and in operation for residential or commercial
				occupancy;
(B) Commercial adjacent
				buildings are defined as buildings on a contiguous plot of land owned by one
				(1) person, which buildings are occupied and used by one (1) person for single
				type of commercial operation. A person for the purpose of this definition
				includes any type of business entity;
(C) A commercial unit is defined as that
				portion of a building or premises which by appearance, design or arrangement is
				normally used for commercial purposes, whether or not actually so
				used;
(D) Construction begins when
				the footings are poured;
(E) A
				mobile home park is defined as a contiguous parcel of land which is used for
				the accommodation of occupied mobile homes;
(F) A multiple-occupancy building is defined
				as a building or premises which is designed to house more than one (1)
				residential or commercial unit; and
(G) A residential unit is defined as one (1)
				or more rooms for the use of one (1) or more persons as a housekeeping unit
				with space for eating, living and sleeping, and permanent provisions for
				cooking and sanitation.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 20 - Electric Utilities › Section 20 CSR 4240-20.060

Current through Register Vol. 49, No. 14, July 15, 2024
*Original authority: 386.250, RSMo 1939, amended 1963,1967,
					 1977, 1980, 1987, 1988, 1991, 1993, 1995, 1996 and 393.140, RSMo 1939, amended
					 1949, 1967.
Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 4240 - Public Service Commission › Chapter 20 - Electric Utilities › Section 20 CSR 4240-20.105 - Filing Requirements for Electric Utility Rate Schedules

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule updates language and streamlines
				  provisions formerly in Chapter 3.
(1) Every electrical corporation, as defined
				in section
				386.020, RSMo,
				engaged in the manufacture, generation, furnishing, or transmission of
				electricity for light, heat, or power within Missouri is directed to have on
				file with this commission a schedule of all rates, rentals, and charges of
				whatever nature made by the electrical corporation for each kind of service it
				renders which are in force, together with proper supplements covering all
				changes in rate schedules authorized by this commission, if any.
(2) Every electrical corporation is directed
				to keep a paper copy of its rate schedules approved by this commission in its
				main or principal Missouri operating office and to make those rate schedules
				readily accessible to the public upon demand during regularly scheduled
				business hours of that office. Every electrical corporation shall also publish
				a currently effective rate schedule on its website and make the electronic
				schedule readily available to the public. The electrical corporation shall
				provide access in person or by telephone during regular business hours to
				customer service representatives who can aide customers in determining
				accurately the rate or charge applicable to any particular kind of electrical
				service.
(3) All schedules of
				rates, rentals, and charges, or rules relating and applying to service rendered
				in connection with the supplying of electrical energy for light, heat, and
				power or for any service rendered in connection with electrical energy supply,
				lawfully on file with the commission will be considered as continuing in force
				and may be amended in the manner provided in this rule.
(4) All schedules of rates must conform to
				this rule or they will be subject to rejection by the commission when tendered
				for filing. The commission reserves the right to direct the reprinting of any
				schedule at any time.
(5) In
				classifying rates for electrical service the following uniform system of
				classification will be followed as closely as practical:
(A) All lighting rates for residences,
				business places, theaters, public buildings, and the like will be placed under
				the head of commercial lighting;
(B) All power rates, including rates for
				battery charging, will be placed under the head of commercial power;
				and
(C) All rates for street
				lighting, including municipal street lighting and the free lighting of public
				buildings as is done in connection with street lighting will be placed under
				the head of street lighting.