Iowa Administrative Code › Agency 877 - Workforce Development Board and Workforce Development Center Administration Division › Chapter 7 - Iowa Workforce Investment Act Program › Rule 877-7.13 - Regional Customer Service Plan

Current through Register Vol. 47, No. 3, July 24, 2024
Each regional workforce investment board, in partnership with
				the chief elected official board, shall develop and submit to the governor a
				five-year comprehensive plan that is in compliance with the state's workforce
				investment plan. A region must have an approved plan in place prior to
				receiving funds.
(1) The plan shall
			 contain the following elements:
a. Workforce
			 development services available in the region.
b. An explanation of how customers access the
			 services.
c. Statement of the
			 region's workforce development priorities.
d. An identification of the workforce
			 investment needs of businesses, job seekers, and workers in the
			 region.
e. Current and projected
			 employment opportunities, and the job skills necessary to obtain such
			 opportunities.
f.A description of
			 the regional workforce development center system, including the locations of
			 access points, such as the region's one-stop center, satellite workforce
			 development centers, resource centers, and other locations within the region
			 where access to services shall be provided (including the access point in each
			 county for department services that is required by state law); what products
			 and services will be delivered at each of these locations and how access to
			 those services will be provided at that location; identification of the
			 products and services that may be provided upon a fee basis and an explanation
			 of the amount and circumstances when the fee will be applied; and a description
			 or flowchart of the service delivery system, identifying how customers will be
			 served and referred within the center system, and when necessary, how program
			 services, including the adult, dislocated worker and youth programs, will be
			 provided to employers, and to other customers through the adult, dislocated
			 workers, rapid response, and youth programs.
g. Description of the region's policies
			 regarding issues such as activities and services, eligibility, selection,
			 enrollment, and applicant and participant processes.
h. If a region will be sharing the costs of
			 delivering services with another region within a labor market area, that
			 arrangement and cost-sharing agreement shall be described.
i. Identification of the chief elected
			 official board's and regional workforce investment board's oversight policies
			 concerning the region's performance standards and continuous improvement
			 activities.
j. Identification of
			 how the regional workforce investment board and chief elected official board
			 will evaluate the service delivery process and service providers'
			 performance.
k. Description of the
			 annual budget development, review and monitoring process for the
			 region.
l. Description of how
			 economic development groups, older workers, disabled individuals, and partners
			 are provided an opportunity to provide periodic and meaningful input regarding
			 the operation of the workforce development system.
m. Identification of the subrecipient or
			 entity responsible for the disbursal of grant funds.
n. Attachments, including the regional needs
			 assessment and analysis; region's negotiated performance measures; the region's
			 memorandum of understanding; a copy of the region's complaint procedures;
			 procurement procedures; and any documentation customers will be asked to
			 provide for enrollment.
o. Public
			 input process, including proof of publication for public notices soliciting
			 public input for the plan.
p.
			 Limitations on the dollar amount or duration of an individual training account
			 (ITA), or both. There may be a limit for an individual participant that is
			 based on the needs identified in the individual employment plan, as documented
			 by an individual needs determination, or there may be a maximum amount applied
			 to all ITAs. The amount of any ITA must be decreased by the amount of any Pell
			 Grant awarded to a participant.