Mississippi Administrative Code › Title 32 - Rehabilitation And Disabilities › Part 24 - REACH Manual › Chapter 4 - (1D) Input from Persons Served and Other Stakeholders › Section 32-24-4.03 - Mechanisms Used to Obtain Input

Current through June 25, 2024
The methods include but are not limited to the following:
1.
Client/Director Meetings
- The Center Director or
				designee meets with the persons served periodically. The purpose of this
				meeting is for the persons served to have direct access to the top management
				at the Center in order to pose questions, state concerns, and provide input
				into the operation of the Center. Although information is disseminated to them
				during these meetings, the main purpose is to solicit feedback and questions
				from those served in a group setting.
(Reference: "Client / Director
				Meetings" file)
2.
Human Rights Committee
- The committee meets quarterly
				or on an "as needed" basis. It is composed of three clients, the Center
				director and the chair of the committee. The purpose of this committee is to
				provide a mechanism for complaints and/or concerns to be identified and
				presented, as appropriate, for management response or action. This is to ensure
				that the persons served have input into service delivery and Center management
				as it pertains to their rights. The committee examines and evaluates any
				restrictions and practices that may affect the human rights of a single client
				or the entire client population. The Center Director is designated to serve as
				an advisor to this committee. (Reference:
"Rights of Persons Served"
				file)
3.
Suggestion Box
- In order to promote input from those
				served, a suggestion box is located in the client lounge on the second floor.
				Suggestions are discussed during Client/Director Meetings, Center Staff
				Meetings, and/or Human Rights Committee Meetings as appropriate.
4.
Client Advisory
				Committee
- A group of three clients is chosen at random and
				serves voluntarily to gather input from their peers. This input is shared with
				staff at the Psychosocial Committee meetings. Oral and written input from
				individual clients is solicited from those served through each phase of the
				service delivery process (from intake to program planning and service
				implementation, to progress reviews, exit and follow-up). The Center's Program
				Managers are charged with maintaining regular and ongoing contact with clients
				assigned to their caseloads. Program Managers document all significant
				communication with or about clients on their respective caseloads in the client
				file's running records. Program Managers also maintain regular contact with
				referring district counselors of each client, informing them immediately,
				either orally or in writing, of any significant issue that may arise.
5.
Public Meetings
-
				Input from those served and the general public is solicited and secured
				annually at regional meetings for the public review of the Mississippi OVR/VRB
				State Plan. Meeting locations and schedules are advertised and other informal
				means are used to encourage participation from advocacy groups, consumers, and
				the general public. The Mississippi OVR/VRB State Plan is available for review
				by persons with disabilities and/or other interested parties during regular
				office hours at the Department's central administrative office and certain
				district locations, including the REACH Center for the Blind. The State Plan is
				provided in alternate media for access by people who are blind or visually
				impaired.
6.
Facilities
				Advisory Committee
- Input is solicited from the representatives
				of the service community and blind consumers through the quarterly meeting of
				the Facilities Advisory Committee. (
Reference: "Facilities Advisory
				Committee" file
.)
The Center develops and maintains an annual comprehensive,
				  written consumer-based management plan. This plan is the result of the Center's
				  investigations and its mission in the community. As a minimum, this plan
				  includes:
1. A
prioritized
set of objectives
2. An action plan to accomplish the
				objectives
3. Identification of
				responsibilities for accomplishment of the planning objectives to include who
				will be responsible for what and the time frames that are projected for their
				accomplishment
4. An evaluation of
				performance toward objectives (minimum of annually)
(
Reference: "Outcomes Measurement System" and
				  "Strategic Management Plans" files
.)