Iowa Administrative Code › Agency 441 - Human Services Department › Title X - Support Recovery › Chapter 97 - Collection Services Center › Rule 441-97.6 - Authorization of Payment

Current through Register Vol. 47, No. 3, July 24, 2024
The collection services center must authorize the generation
				  of payments for support paid. The collection services center shall issue
				  payments as follows:
(1)
Submittal of information to department of administrative
				services.
In order to disburse payments to the obligee within two
				working days, the collection services center shall submit information daily to
				the department of administrative services to issue a warrant or electronic file
				transfer (EFT) payment to the obligee.
(2)
Release of funds.
The
				following workday an electronic transfer of funds shall be sent to the
				designated account of the obligee or an alternate account to be accessed by the
				obligee through an electronic access card, or if subrule 97.6(5) applies, a
				state warrant may be sent by regular mail to the last-known address of the
				obligee.
(3)
Electronic
				transfer.
Obligees who want electronic transfer of support payments to
				a designated account shall complete Form 470-2612 and submit it to the
				collection services center. Unless subrule 97.6(5) applies, any obligee not
				using automatic deposit to a designated account shall be issued an electronic
				access card for receipt of support payments.
(4)
Walk-ins.
Support
				payments shall not be hand-delivered to the obligee on a walk-in
				basis.
(5)
Warrants.
The collection services center may authorize
				generation of a warrant if any one of the following conditions applies:
a. Generation of a warrant is necessary to
				meet federal requirements to disburse a payment to an obligee within two
				working days when electronic transfer is not feasible.
b. The obligee has not requested automatic
				deposit to a designated account of the obligee, and payment is from a source
				that is nonrecurring or is not expected to continue in a 12-month
				period.
c. The obligee has not
				requested automatic deposit to a designated account of the obligee and has
				asserted in writing on Form 470-3972 that one of the exemptions listed in this
				paragraph applies. To claim an exemption, the obligee must return Form 470-3972
				to the collection services center within ten days of the date the form was
				issued. An exemption granted under this paragraph is subject to periodic review
				by the collection services center. The exemptions available under this
				paragraph are:
(1) A physical disability
				imposes a hardship in accessing an electronically transferred
				payment.
(2) A mental disability
				imposes a hardship in accessing an electronically transferred
				payment.
(3) A language barrier
				imposes a hardship in accessing an electronically transferred
				payment.
(4) A literacy barrier
				imposes a hardship in accessing an electronically transferred
				payment.
(5) The obligee's home and
				work addresses are more than 30 miles from an automated teller machine and more
				than 30 miles from a financial institution where the account funds can be
				accessed.
d. The
				representative payee, court appointee, or trustee notifies the collection
				services center or unit in writing that one of the following applies:
(1) The obligee is under a court-ordered
				guardianship or conservatorship.
(2) The obligee is involved in other legal
				proceedings, including bankruptcy, which require payments to be sent to a
				trustee or other representative payee.