Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2233 - State Committee of Marital and Family Therapists › Chapter 1 - General Rules › Section 20 CSR 2233-1.030 - Complaint Handling and Disposition

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This amendment clarifies the public
				  complaint procedure.
(1) The
				State Committee of Marital and Family Therapists will receive and process each
				complaint made against any licensed marital and family therapist (LMFT),
				provisional licensed marital and family therapist (PLMT), supervised marital
				and family therapist (S-MFT), applicant for licensure or supervision, or
				unlicensed individual or entity, in which the complaint alleges certain acts or
				practices may constitute one (1) or more violations of the provisions of
				sections 337.700-337.739, RSMo, or the administrative rules. No member of the
				State Committee of Marital and Family Therapists may file a complaint with the
				division or state committee while holding that office, unless that member is
				excused from further state committee deliberation or activity concerning the
				matters alleged within that complaint. Any division staff member or the state
				committee may file a complaint pursuant to this rule in the same manner as any
				member of the public.
(2)
				Complaints will be mailed or delivered to the following address: Missouri State
				Committee of Marital and Family Therapists, 3605 Missouri Boulevard, P.O. Box
				1335, Jefferson City, MO 65102. However, actual receipt of the complaint by the
				state committee at its administrative offices in any manner will be
				sufficient.
(3) All complaints
				shall be made in writing and fully identify the complainant by name and
				address. Verbal or telephone communications may be considered or processed as
				complaints, however, the person making such communication must supplement the
				communication with a written complaint. Individuals with special needs as
				addressed by the Americans with Disabilities Act may notify the state committee
				office at (573) 751-0870 for assistance. The TTY number for the hearing
				impaired is (800) 735-2966 through Relay Missouri and (800) 735-2466 through
				Voice Relay Missouri.
(4) Each
				complaint received under this rule will be logged and maintained by the state
				committee. The log will contain a record of each complainant's name; the name
				and address of the subject(s) of the complaint; the date each complaint is
				received by the state committee; a brief statement concerning the alleged acts
				or practices; a notation indicating the complaint resulted in its dismissal by
				the division or disciplinary action by the Administrative Hearing Commission;
				and the ultimate disposition of the complaint. This log shall be a closed
				record of the state committee.
(5)
				Each complaint received under this rule shall be acknowledged in writing. The
				complainant and complaint respondent will be notified of the ultimate
				disposition of the complaint.
*Original authority: 337.700, RSMo 1995, amended 2007,
					 2008, 2010 and 337.727, RSMo 1995, amended 2009, 2 010
					 .