Missouri Code of State Regulations › Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE › Division 2232 - Missouri State Committee of Interpreters › Chapter 1 - General Rules › Section 20 CSR 2232-1.030 - Complaint Handling and Disposition

Current through Register Vol. 49, No. 14, July 15, 2024
PURPOSE: This rule establishes a procedure for the
				  receipt, handling and disposition of complaints involving
				  interpreters.
(1) The
				Division of Professional Registration, in coordination with the Missouri State
				Committee of Interpreters, will receive and process each complaint made against
				any licensed interpreter, unlicensed individual or entity, in which the
				complaint alleges certain acts or practices may constitute one (1) or more
				violations of provisions of sections 209.319-209.339, RSMo, or the
				administrative rules involving interpreters. Any division staff member or
				committee member may file a complaint pursuant to this rule in the same manner
				as any member of the public.
(2)
				Complaints may be mailed or delivered to the following address: Missouri State
				Committee of Interpreters, 3605 Missouri Boulevard, PO Box 1335, Jefferson
				City, MO 65102. However, actual receipt of the complaint by the committee at
				its administrative offices in any manner shall be sufficient. Complaints may be
				based upon personal knowledge, or upon information and belief, reciting
				information received from other sources.
(3) All complaints shall be made in writing
				or by audiotape or videotape and shall fully identify the complainant by name
				and address. At the discretion of the committee, communication in person, via
				telephone or TTY may be considered and processed as a complaint. However, the
				person making such communication will be asked to supplement the communication
				with a written or taped complaint. Individuals with special needs as addressed
				by the Americans with Disabilities Act may notify the committee office at (573)
				526-7787 (Voice) for assistance. The TTY number for Relay Missouri is (800)
				735-2966 and for Voice Relay Missouri the telephone number is (800)
				735-2466.
(4) Each complaint
				received under this rule will be logged and maintained by the division. The log
				will contain a record of each complainant's name; the name and address of the
				subject(s) of the complaint; the date each complaint is received by the
				committee; a brief statement concerning the alleged acts or practices; a
				notation indicating the complaint was closed by the committee or a disciplinary
				action was filed with the Administrative Hearing Commission; and the ultimate
				disposition of the complaint. This log shall be a closed record of the
				committee.
(5) Each complaint
				received according to this rule shall be acknowledged in writing. The
				complainant and the subject of the complaint shall be notified in writing of
				the ultimate disposition of the complaint.
(6) This rule shall not be deemed to limit
				the authority to file a complaint with the Administrative Hearing Commission
				charging the licensee with any actionable conduct or violation, whether or not
				such a complaint exceeds the scope of the acts charged in a complaint filed
				with the committee.
(7) This rule
				exists for the benefit of those members of the public who submit complaints to
				the committee. This rule is not deemed to protect or inure to the benefit of
				those licensees or other persons against whom the committee has instituted or
				may institute administrative or judicial proceedings concerning possible
				violations of the provisions of sections 209.319-209.339, RSMo.
*Original authority: 209.328, RSMo 1994 and 620.010, RSMo
					 1973, amended 1981, 1983, 1986, 1989, 1990, 1993, 1994,
					 1995.