Iowa Administrative Code › Agency 129 - Chief Information Officer, Office of The › Title I - General Office Procedures › Chapter 2 - Public Records and Fair Information Practices › Rule 129-2.3 - Requests for Access to Records

Current through Register Vol. 47, No. 3, July 24, 2024
(1)
Location of record.
A
				request for access to a record under the jurisdiction of the OCIO shall be
				directed to the office where the record is kept. If the location of the record
				is not known by the requester, the request shall be directed to the Office of
				the Chief Information Officer, Hoover State Office Building, Level B, 1305 East
				Walnut Street, Des Moines, Iowa 50319. The OCIO shall forward the request
				appropriately. If a request for access to a record is misdirected, office
				personnel will forward the request to the appropriate person within the
				office.
(2)
Office
				hours.
Open records shall be made available during all customary
				office hours, which are 8 a.m. to 4:30 p.m., Monday through Friday, excluding
				holidays.
(3)
Request for
				access.
Requests for access to open records may be made in writing, in
				person, by e-mail or other electronic means, or by telephone. Requests shall
				identify the particular record sought by name or description in order to
				facilitate the location of the record. Mail, electronic, or telephone requests
				shall include the name, address, and telephone number of the person requesting
				the information to facilitate the office's response, unless other arrangements
				are made to permit production to a person wishing to remain anonymous. A person
				shall not be required to give a reason for requesting an open record.
(4)
Response to requests.
The custodian of records under the jurisdiction of the office is authorized to
				grant or deny access to a record according to the provisions of this chapter
				and directions from the office. The decision to grant or deny access may be
				delegated to one or more designated employees.
a. Access to an open record shall be provided
				promptly upon request unless the size or nature of the request makes prompt
				access infeasible. If the size or nature of the request for access to an open
				record requires time for compliance, the custodian shall comply with the
				request as soon as feasible. Access to an open record may be delayed for one of
				the purposes authorized by Iowa Code section
				22.8(4)
				 or
				22.10(4).
				The custodian shall promptly give notice to the requester of the reason for any
				delay in access to an open record and an estimate of the length of that delay
				and, upon request, shall promptly provide that notice to the requester in
				writing.
b. The custodian of a
				record may deny access to the record by members of the public only on the
				grounds that such a denial is warranted under Iowa Code sections
				22.8(4)
				 and
				22.10(4),
				or that it is a confidential record, or that its disclosure is prohibited by a
				court order. Access by members of the public to a confidential record is
				limited by law and, therefore, may generally be provided only in accordance
				with the provisions of rule 129-2.4 (8B,17A,22) in this chapter and other
				applicable provisions of law.