Louisiana Administrative Code › Title 28 - EDUCATION › Part LXXI - Bulletin 108-Marketing Education Content Standards Curriculum Framework › Chapter 5 - Strands, Standards, and Benchmarks › Section LXXI-507 - Strand 2.0: Communication and Interpersonal Skills

Current through Register Vol. 50, No. 6, June 20, 2024
A. Standard 2.1-Demonstrate the ability to
				apply the fundamentals of communication.
Benchmarks
Academic Cross-References
Louisiana
Foundation Skills
SCANS Skills
1. Understand the nature of effective
							 communications.
2. Apply effective listening skills.
3.Demonstrate effective oral and written
							 communication skills.
4. Demonstrate addressing people professionally.
5. Demonstrate use of proper telephone techniques.
6. Apply effective persuasive techniques.
7. Deliver oral presentations.
8. Recognize and apply characteristics of effective
							 written business communications.
9. Demonstrate the use of communication
							 technology/systems.
ELA
1-1, 3, 4
2-1, 2, 3, 4, 5
3-1, 2, 3
4-1
5-1, 2, 4
1, 2, 3, 4, 5
Competencies
Resources
Information
Interpersonal Skills
Systems
Technology
Foundations
Basic Skills
Thinking Skills
Personal Qualities
B.
				Standard 2.2-Demonstrate interpersonal skills that contribute to positive
				relationships.
Benchmarks
Academic Cross-References
Louisiana
Foundation Skills
SCANS Skills
1. Demonstrate procedures for following oral and
							 written directions
2. Identify the guidelines for communicating with
							 coworkers.
3. Recognize barriers to effective communication.
4. Generate directions for completing job tasks.
5. Demonstrate procedures for conducting meetings.
ELA
1-1, 3, 4
2-1, 6
4-1, 2, 4, 6
1, 2, 3, 4, 5
Competencies
Resources
Information
Interpersonal Skills
Systems
Foundations
Basic Skills
Thinking Skills
Personal Qualities
C.
				Standard 2.3-Demonstrate positive work ethics in the workplace.
Benchmarks
Academic Cross-References
Louisiana
Foundation Skills
SCANS Skills
1. Recognize privacy issues in the business
							 environment.
2. Understand reasons for safeguarding information.
3. Demonstrate ethical ways of communicating.
4. Understand the consequences of unethical conduct.
ELA
1-1, 3
1, 2, 3, 4, 5
Competencies
Interpersonal Skills
Systems
Foundations
Basic Skills
Thinking Skills
Personal Qualities
D.
				Standard 2.4-Demonstrate skills for positive working relationships.
Benchmarks
Academic Cross-References
Louisiana
Foundation Skills
SCANS Skills
1. Demonstrate procedures for treating coworkers
							 fairly.
2. Develop skills needed to maintain effective
							 working relationships.
3. Differentiate between leadership styles.
4. Demonstrate characteristics for working in teams.
ELA
1-1, 3
4-2, 4, 6
1, 2, 3, 4, 5
Competencies
Interpersonal Skills
Systems
Foundations
Basic Skills
Thinking Skills
Personal Qualities
E.
				Standard 2.5-Demonstrate the ability to interact with customers.
Benchmarks
Academic Cross-References
Louisiana
Foundation Skills
SCANS Skills
1. Demonstrate techniques for building positive
							 relations.
2. Demonstrate a customer-service mindset.
3. Demonstrate use of proper procedures for solving
							 customer issues.
4. Understand management's role in customer
							 relationships.
ELA
1-1, 3
7-2, 4
1, 2, 3, 4, 5
Competencies
Interpersonal Skills
Systems
Foundations
Basic Skills
Thinking Skills
Personal Qualities
F.
				Standard 2.6-Apply strategies for dealing with conflict.
Benchmarks
Academic Cross-References
Louisiana
Foundation Skills
SCANS Skills
1. Demonstrate ways to show empathy.
2. Demonstrate appropriate assertiveness.
3. Demonstrate problem-solving skills.
4. Utilize negotiation skills.
5. Demonstrate procedures for interpreting business
							 policies.
6. Demonstrate procedures for handling difficult
							 customers.
7. Understand strategies for adapting to change.
8. Demonstrate steps for conflict resolution.
9. Understand the importance of employee assistance
							 programs.
ELA
1-1, 3
4-1, 2, 3, 4, 6
7-1, 2, 4
1, 2, 3, 4, 5
Competencies
Information
Interpersonal Skills
Systems
Foundations
Basic Skills
Thinking Skills
Personal Qualities
AUTHORITY NOTE:
				  Promulgated in accordance with
				  R.S.
				  17:6(A)(10) and
				  R.S.
				  17:10.