Connecticut Administrative Code › Title 16 - Public Service Companies › 247c - Ancillary Specialized Telecommunications Services › Telecommunications Regulations › Section 16-247c-4 - Post-certification filing requirements and service standards

Current through July 10, 2024
(a) Any certified telecommunications company
				shall comply with the following post-certification filing requirements and
				service standards:
(1) File with the
				department, on an annual basis, the company's annual financial report, annual
				return or a summary financial statement.
(2) File with the department current listings
				of rates and charges for all certified services.
(3) File with the department annual reports
				on its Connecticut operations within 60 days of the close of its fiscal year.
				Such annual reports shall describe the status of its Connecticut operations and
				shall include at a minimum the following information:
(A) The number of customers for each
				certified service;
(B) A
				description of physical changes in or additions to existing facilities expected
				for the next fiscal year and any changed uses of those facilities;
(C) Any changes in the information which was
				filed with the department in the certification proceeding pursuant to section
				16-247c-3
				of the Regulations of Connecticut State Agencies.
(4) A corporation which is required to file a
				Form 10-K with the Securities and Exchange Commission shall provide copies of
				the Form 10-K and any other informational filings to the department at the time
				they are filed with the SEC.
(5)
				Make a prompt and reasonable investigation of each complaint including
				complaints regarding service requests, whether made in writing, in person, or
				by telephone.
(6) Provide with each
				bill to customers a toll-free telephone number and address of the certified
				telecommunications company to which complaints may be addressed. The
				accompanying message should include the following sentences: "either initially
				or upon dissatisfaction with our resolution of your complaint, you may notify
				the Department of Public Utility Control, Consumer Assistance, 10 Franklin
				Square, New Britain, CT 06051. The department may also be reached toll-free
				within Connecticut at 1-800-382-4586 or (860) 827-2622 from out of state."
				These complaints will be resolved by the department so as to provide a fair and
				reasonable determination of the dispute and to prevent discretionary, arbitrary
				or abusive practices by the provider of the service. The department may, upon
				showing of good cause by the certified provider, exempt one or more of the
				provider's services from the requirements of this paragraph.
(7) The certified telecommunications company
				shall issue a receipt to every customer from whom a deposit is received and
				shall provide means whereby the depositor will be refunded if the receipt is
				lost. Deposits shall be returned, with accrued interest, when good credit is
				established. The rate of interest paid by a certified telecommunications
				company on any security deposit received from a customer for each calendar year
				shall be not less than the deposit index as defined in section
				16-262j(d)
				of the Connecticut General Statutes for that year and rounded to the nearest
				one-tenth of one percentage point, except in no event shall the rate be less
				than one and one-half per cent. The deposit shall cease to draw interest on the
				date it is returned, on the date that service is terminated, or on the date
				that notice is sent to the customer's last known address that the deposit is no
				longer required. A record of each unclaimed deposit and the interest thereon
				shall be maintained until the funds are paid over to the state treasurer under
				the escheat provisions of the Connecticut General Statutes.