reglab/statecodes huggingface dataset:
Connecticut Administrative Code › Title 16 - Public Service Companies › 10a - Excessive Rates Pursuant to Public Act 94-219 › Comparatively Excessive Rates › Section 16-10a-1 - Definitions

Current through July 10, 2024
As used in this section:
(a) "Company" means any public service comany
				as defined in §
									16-1(4)
				of the Connecticut General Statutes, that has 5,000 or fewer customers, other
				than a community antenna television company as defined in section
				16-1(14),
				and including any water company as defined in section
				16-1(10)
				regardless of the size of the customer base.
(b) "Customer" means any person, firm,
				corporation, company, association, governmental unit, or lessee who by the
				terms of a written lease is responsible for a water bill or owner of property
				furnished utility service by a service company.
(c) "Department" means the Department of
				Public Utility Control.
(d)
				"Economic Development" means the maintenance and improvement of business,
				industry and commerce and tourism in the state.
(e) "Petition" means a request for department
				review of a company's rates that meets the requirements of section
				16-10a-2 and
				is in compliance with the provisions governing petitions to the department in
				general, sections
				16-1-10 through
				16-1-15 and
				sections
				16-1-45
				to
				16-1-52, the
				suitable form to be provided by the department.
(f) "Rates" means any tariff, rate, charge,
				or contract authorized by the department pursuant to sections
				16-19
				or
				16-19e
				of the General Statutes.
(g) "Same
				or similar service" means a company provides the types and mix of services
				(residential only; residential and commercial; residential, commercial and
				industrial) offered by a company that is the subject of the petition.
(h) "Unreasonable cost" means that rates are
				excessive based upon factors including but not limited to, tax liability, size,
				supply source, age/condition of infrastructure and compliance with state and
				federal regulations, and other relevant factors pertinent to public service
				companies.
Connecticut Administrative Code › Title 16 - Public Service Companies › 10a - Excessive Rates Pursuant to Public Act 94-219 › Comparatively Excessive Rates › Section 16-10a-2 - Petitions

Current through July 10, 2024
The petition must contain information establishing that
				  another company (or companies) with the same or similar service has
				  comparatively lower rates. The petition must also contain information that the
				  comparatively higher rates charged by the company have been at that level for
				  five consecutive years preceding the filing of the petition; and inhibit the
				  economic development of the area served by the company or impose an
				  unreasonable cost on the customers. The petition must contain information
				  establishing that the costs of the subject company are unreasonable when
				  compared with another company (or companies) with the same
				  characteristics.
Connecticut Administrative Code › Title 16 - Public Service Companies › 10a - Excessive Rates Pursuant to Public Act 94-219 › Comparatively Excessive Rates › Section 16-10a-3 - Hearing

Current through July 10, 2024
The department may hold a hearing on a petition regarding
				  comparatively excessive rates if (1) it determines that the petition satisfies
				  the criteria set forth in section
				  16-10a-1(e),
				  and (2) a previous petition has not been acted upon by the department in the 18
				  month period prior to the petition or within an 18 month period subsequent to a
				  rate proceeding involving the Company.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part I - Definitions › Section 16-11-1 - Gas company

Current through July 10, 2024
The term "gas company," when used in these regulations,
				  includes every corporation, company, association, joint stock association,
				  partnership or person, or lessee thereof, owning, leasing, maintaining,
				  operating, managing or controlling mains, pipes or other fixtures, in public
				  highways or streets, for the transmission or distribution of gas not in excess
				  of an internal gas pressure of two hundred pounds per square inch gauge for
				  sale for light, heat or power within this state, or engaged in the manufacture
				  of gas to be so transmitted or distributed for such purpose.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part I - Definitions › Section 16-11-6 - Cubic foot

Current through July 10, 2024
The term "cubic foot" of gas has the following
				  meanings:
(1) In cases where gas is
				supplied and metered to customers at standard delivery pressure, a cubic foot
				of gas shall be defined to be the volume of gas which, at the temperature and
				pressure existing in the meter, occupies one cubic foot, except that a
				temperature and pressure correction to standard conditions shall be permissible
				at the gas company's option when large volumes of gas are being
				metered.
(2) In cases where gas is
				supplied to customers through orifice or positive displacement meters at other
				than standard delivery pressure, a cubic foot of gas shall be defined to be
				that volume of gas which, at 60° F. and at absolute pressure of 14.73
				pounds per square inch, (thirty inches of mercury) occupies one cubic foot;
				except that, in cases where different bases that are considered by the
				commission to be fair and reasonable are provided for in gas sales contracts or
				in rules or practices of a gas company, such different bases shall be
				effective.
(3) The standard cubic
				foot of gas for testing the gas itself for heating available shall be that
				volume of gas which, when saturated with water vapor and at a temperature of
				60° F., and under a pressure equivalent to that of thirty inches of mercury
				(mercury at 32° F., and under standard gravity), occupies one cubic
				foot.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part II - CONTINUITY OF SERVICE › Section 16-11-10 - Record of interruptions

Current through July 10, 2024
(a) Every gas
				company shall keep a record of each interruption of service to its entire
				system or major division thereof, including a statement of the time, cause,
				extent and duration of the interruption.
(b) Every gas company shall keep a record of
				the time of starting and shutting down its generating units, governors and
				compressors and of the indication of station instruments at sufficiently
				frequent intervals to show the characteristics of the service, and the details
				of any changes in operating practice when they occur.
(c) Planned interruptions shall always be
				preceded by adequate notice to all affected customers.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part II - CONTINUITY OF SERVICE › Section 16-11-11 - Accidents

Current through July 10, 2024
(a) Every gas company shall at all times use
				every effort to properly warn and protect the public from danger and shall
				exercise all possible care to reduce the hazard to which employees, customers
				and others may be subjected by reason of its equipment and
				facilities.
(b) Every gas company
				shall assist the commission in promptly examining into the causes of and the
				circumstances connected with all fatal accidents and other accidents of a
				serious nature.
[For statutory provisions relating to the reporting of
				  accidents, see appendix following section
				  16-11-48.]
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part II - CONTINUITY OF SERVICE › Section 16-11-12 - Gas leaks

Current through July 10, 2024
(a) A systematic
				inspection program shall be maintained for the purpose of detecting leaks and
				observing conditions which might cause or be connected with possible leaks.
				Leakage inspection may be accomplished by any single or combination of the
				following methods: Vegetation surveys, line patrolling, and the testing of
				bar-holes and utility manholes with a combustible gas indicator.
(b) Every gas company shall make prompt
				investigation of each report of a gas leak to discover and correct the cause. A
				record shall be kept of the condition found and the corrective measures
				taken.
(c) Each gas company shall
				report to the commission such leaks as are caused by broken mains, services,
				and defective joints which are of such a nature as might have resulted in
				serious consequences.
(d) Every gas
				company shall provide itself with one or more reliable devices for detecting
				the presence of combustible gas in the atmosphere.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Equipment, Standards, Records and Reports › Section 16-11-13 - Testing equipment and facilities

Current through July 10, 2024
(a) Every gas
				  company shall, unless specifically excused by the commission, provide for and
				  have available such shop facilities, instruments and other equipment and
				  accessories as may be necessary to carry out the tests required by these
				  regulations. All testing equipment shall be properly maintained, and shall be
				  available at all reasonable times for inspection, approval and use by the
				  commission or its qualified representatives. Gas companies may arrange for the
				  joint use of such facilities.
(b)
				  Testing equipment shall be so located and used that the samples of gas tested
				  shall be typical of the gas being distributed in the system.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Equipment, Standards, Records and Reports › Section 16-11-14 - Heating value

Current through July 10, 2024
(a) Each gas
				  company shall file by statement, with the commission, as a part of its schedule
				  of rates or rules and regulations, the heating value of the gas being
				  distributed. The heating value of the gas shall be maintained with as little
				  deviation as practicable; and to this end the average heating value on any one
				  day should not vary by more than five per cent from the monthly average except
				  when a substitute gas is used in accordance with the provisions of subsection
				  (c).
(b) In maintaining the
				  established heating value, the chemical composition and specific gravity shall
				  be such as to attain satisfactory combustion in the customer's appliances at
				  all times without repeated readjustment of the burners.
(c) When supplemental or substitute gas is
				  distributed by a gas company, the gas quality shall be such that the
				  utilization performance, when used as a fuel, will be satisfactory regardless
				  of the heating value of the gas.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Equipment, Standards, Records and Reports › Section 16-11-15 - Heating value tests-records and reports

Current through July 10, 2024
(a) Every gas
				  company shall regularly determine the heating value of the gas as supplied to
				  the customers, using standard calorimeter equipment in accordance with accepted
				  methods. At least one such determination shall be made each day except on
				  Sundays and holidays.
(b) Each
				  determination of heating value shall be recorded originally upon a form adopted
				  for that purpose.
(c) When two or
				  more communities are served entirely from a common gas supply, the commission
				  may permit the heating value to be determined at a single suitable
				  location.
(d) The gas company
				  supplying natural gas shall make sufficient tests, or have access to such tests
				  made by its suppliers, as to ascertain the heating value.
(e) These tests shall be made at a location,
				  or locations, which will insure a representative sampling of the gas being sent
				  out to the distribution systems.
(f) Every gas company shall report to the
				  commission, not later than the tenth day of each month, the monthly average,
				  together with the number of tests included in the average, and the maximum and
				  minimum day averages of the heating value of the gas supplied during the
				  calendar month preceding.
(g) The
				  average for any day shall be determined from the record of a recording
				  calorimeter where such record is available, or it shall be taken as the average
				  of the results of all tests of heating value made on that day. The average of
				  all such day averages shall be taken as the monthly average.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Equipment, Standards, Records and Reports › Section 16-11-16 - Calorimeter equipment

Current through July 10, 2024
The gas company shall maintain or have access to a standard
					 type calorimeter in an adequate testing station located as specified in section
					 16-11-13.
					 The gas company may use a standard recording calorimeter which shall be
					 maintained in proper working order and shall be checked periodically with a
					 standard calorimeter or against a standard gas. Both calorimeter and method of
					 testing shall be subject to inspection and approval by the
					 commission.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Equipment, Standards, Records and Reports › Section 16-11-17 - Gas odor

Current through July 10, 2024
All gas supplied to customers shall possess a distinctive
					 odor to act as an indicator to its presence. Any gas which does not naturally
					 possess such an odor shall have added to it an odorant to meet this
					 requirement. Upon request of the commission, the company shall report the kind
					 and method of odorization.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Equipment, Standards, Records and Reports › Section 16-11-18 - Purity of gas

Current through July 10, 2024
(a) Every gas
				  company supplying manufactured gas shall daily, except Sundays and holidays,
				  test the gas for the presence of hydrogen sulphide in the manner specified in
				  the following subsection.
(b) The
				  hydrogen sulphide in the gas shall be considered negligible if a strip of white
				  filter paper moistened with a solution containing five per cent by weight of
				  lead acetate is not distinctly darker than a second paper freshly moistened
				  with the same solution, after the first paper has been exposed for one minute
				  in an apparatus through which a stream of the gas is flowing at the rate of
				  approximately five cubic feet per hour, the gas not impinging directly from the
				  jet upon the test paper.
(c) All
				  gas sold for heating or lighting shall contain not more than thirty grains
				  total of sulphur per one hundred cubic feet nor more than five grains of
				  ammonia per one hundred cubic feet.
(d) No gas shall contain impurities which may
				  cause excessive corrosion of mains or piping or form corrosive or harmful fumes
				  when burned in a properly designed and adjusted burner.
(e) Every gas company producing more than one
				  hundred million cubic feet of manufactured gas per year, containing sulphur or
				  ammonia, shall provide and maintain such apparatus and facilities as are
				  necessary for the determination of total sulphur and ammonia in the gas; and
				  each such gas company shall at least once each month determine the amount of
				  total sulphur and ammonia in the manufactured gas distributed by it.
(f) When two or more communities are served
				  entirely from a common supply of gas, the commission may permit tests for
				  impurities to be made at a single suitable location.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Equipment, Standards, Records and Reports › Section 16-11-19 - Maintenance of utilization pressure

Current through July 10, 2024
The pressure of the gas, measured at the outlet of the
					 service meter of any customer, shall be maintained at a pressure that will
					 provide safe, efficient utilization of the gas as a fuel in any customer's
					 properly adjusted appliance.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Equipment, Standards, Records and Reports › Section 16-11-20 - Pressure testing and maintenance of standards

Current through July 10, 2024
(a)
				  Every gas company shall make such determination and keep such records of
				  pressure as will enable it to have at all times a substantially accurate
				  knowledge of the pressure existing in every part of its distributing
				  system.
(b) The pressure records
				  shall be properly identified, dated and filed.
(c) All recording pressure gauges shall be
				  tested periodically and maintained in an accurate condition.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Meters: Use, Location, Accuracy Tests › Section 16-11-21 - Use of meters

Current through July 10, 2024
All gas sold by a gas company and all gas consumed by the
					 gas company shall be metered, except in case of emergency, or when otherwise
					 authorized by the commission. Each meter shall bear an identifying number and
					 shall be plainly marked to indicate the units of the meter index. When gas is
					 sold at higher pressure or in large volumes, the contract or rate schedule
					 shall specify the method to be used to correct the gas volume. Prepayment
					 meters shall not be installed except where there is no other satisfactory
					 method of collecting payment for the service
					 rendered.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Meters: Use, Location, Accuracy Tests › Section 16-11-22 - Meter location

Current through July 10, 2024
(a) Meters may be
				  located inside or outside of a building depending upon local conditions and all
				  meters shall be accessible for reading.
(b) When located inside a building, the meter
				  shall be installed as near as practicable to the point of entrance of the
				  service, be in a clean, dry, safe place and be supported in such a manner as to
				  be as free as possible from damage that will render it unsafe or
				  inaccurate.
(c) When located
				  outside a building, the meter shall be installed as near as practicable to the
				  building and be supported in such a manner as to be as free as possible from
				  damage that will render it unsafe or inaccurate. The gas company shall install
				  an accessible shut-off cock ahead of the meter.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Meters: Use, Location, Accuracy Tests › Section 16-11-23 - Meter accuracy

Current through July 10, 2024
(a) Every gas
				  service meter, before being installed for the use of any customer, shall be in
				  good order and shall be adjusted by the gas company or its agents to register
				  correctly within the tolerances herein specified. Tests at a rate of flow of
				  one-fifth or less of rated capacity and at a rate of flow equal to or greater
				  than the rated capacity of the meter are required for this determination. The
				  tests at the two rates of flow shall agree within one per cent and the accuracy
				  of the meter at the lower rate of flow shall be within a tolerance of plus or
				  minus one per cent.
(b) Every gas
				  meter removed from service, if practicable, shall be tested for accuracy, at a
				  rate of flow of approximately one-fifth of the rated capacity of the meter, and
				  a record kept of such "as found" tests until the meter is permanently retired
				  from service.
(c) At the time the
				  meter is placed in service either the meter index shall be set at zero or the
				  meter index reading shall be recorded.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Meters: Use, Location, Accuracy Tests › Section 16-11-24 - Meter-periodic tests

Current through July 10, 2024
No gas meter shall be allowed to remain in service more
					 than sixty months without being retested and if necessary being adjusted to
					 register within the tolerance prescribed in subsection (a) of section
					 16-11-23. The
					 commission may permit a gas company to vary this maximum period for certain
					 classes of meters where it can be shown that the revised schedule is
					 justified.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Meters: Use, Location, Accuracy Tests › Section 16-11-25 - Meter tests by request

Current through July 10, 2024
Every gas company shall, upon written request of a
					 customer, and, if he so desires, in his presence or that of his authorized
					 representative, make a test of the accuracy of the meter in use at his
					 premises; provided the meter has not been verified by the gas company within
					 the period of one year previous to such request and provided the customer will
					 agree to abide by the results of such tests as the basis for the adjustment of
					 disputed charges. Upon such request by a customer, or upon an order for a meter
					 test made by the department, the company shall notify the customer, in writing
					 and within one week of the request for the meter test, that he, or his
					 authorized representative, has the right to be present at the meter test. If
					 said customer, or his authorized representative, desires to be present at the
					 meter test, the customer or his authorized representative shall contact the
					 company within 10 (ten) days of the written notification to arrange to be
					 present at the test. Upon such notification, the company shall schedule a meter
					 test, at a time during the normal operating hours of the company's meter
					 testing facility, which is convenient to both the customer, or his authorized
					 representative, and the company, as soon as possible. A written report of the
					 results of the test shall be furnished the customer by the gas
					 company.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Meters: Use, Location, Accuracy Tests › Section 16-11-26 - Meter test-referee

Current through July 10, 2024
A gas company, after notification by the commission that a
					 test is to be made pursuant to the provisions of section
					 16-259 of
					 the general statutes, shall not adjust, disturb or remove the meter in
					 question, except as directed by the authorized representative of the
					 commission.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Meters: Use, Location, Accuracy Tests › Section 16-11-27 - Meter test-methods

Current through July 10, 2024
(a) All meter tests
				  shall be made by thoroughly trained personnel.
(b) All tests in determining accuracy of any
				  gas service meter shall be made with a meter prover, unless, because of the
				  unusual capacity or construction of the meter, such method of test is
				  considered impracticable, and another method of test has received the approval
				  of the commission.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Meters: Use, Location, Accuracy Tests › Section 16-11-28 - Meter testing equipment

Current through July 10, 2024
(a) Every gas
				  company furnishing metered gas service shall have access to at least one
				  suitable meter prover maintained in good condition and correct adjustment so
				  that it shall be capable of determining the accuracy of any service meter to
				  within one-half of one percent.
(b)
				  Every meter prover shall be supplied with all accessories needed for accurate
				  meter testing and shall be located in a room suitable for the work to be done,
				  protected from draughts and excessive changes of temperature.
(c) Every prover shall be accompanied by a
				  certificate signed by a proper authority, giving the date when such prover was
				  last tested and adjusted, or a tag referring to such certificate may be
				  attached when more practicable. These certificates when superseded shall be
				  kept on file in the office of the gas company. Every gas company shall keep the
				  commission informed as to the prover equipment in use, reporting the accuracy
				  at the time of each certification, and notify the commission in writing of any
				  alteration, accident or repair whch might affect the accuracy of any
				  prover.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Meters: Use, Location, Accuracy Tests › Section 16-11-29 - Records of meters and meter tests

Current through July 10, 2024
(a)
Meter
records shall be kept
and
systematically arranged, indicating the date of the purchase of each meter, its
				  size or capacity rating, the date and place of * * *
the
				  latest
installation
or
removal * * *. These records
				  shall be preserved * * *
for the life of
the meter * *
				  *.
(b) * * * A
record shall
				  be prepared
of every meter test, indicating the information necessary
				  for identifying the meter, the reading of the meter just prior to the test, the
				  computed accuracy of registration both as found and as left, together with the
				  data taken at the time of the test, to permit the convenient checking of the
				  methods employed and of the computations leading to the result. These records
				  shall be preserved until a new meter test record has been obtained.
Test records of meters destroyed or permanently removed from service
				  shall be preserved for at least two years.
(c) Every gas company shall report annually
				  or more often, if requested by the commission, a summary of the "as found"
				  tests in such form as may be designated by the commission.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Customer Relations › Section 16-11-30 - Information to customers

Current through July 10, 2024
(a) Every gas
				  company shall, upon request, give its customers such information as is
				  reasonable in order that the customers may secure safe, adequate and proper
				  service, and inform customers as to how meters may be read; and it shall render
				  its customers reasonable assistance in securing appliances properly adapted and
				  readjusted to the service furnished.
(b) Every gas company shall, upon request,
				  render a statement of the past readings of a customer's meter for any period
				  not necessarily in excess of fifteen months.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Customer Relations › Section 16-11-31 - Utilization by customers

Current through July 10, 2024
(a) All maintenance
				  and repairs, including replacement where necessary, of the service pipe,
				  between the main and the customer's house up to and including the meter, shall
				  be performed by the gas company at its own expense.
(b) The gas company shall be required to test
				  the customer's piping for gas leaks, at time of turn on by the gas company, by
				  observing that no gas passes through the meter when all appliances are turned
				  off. The gas company shall refuse to serve until all gas leaks so disclosed
				  have been properly repaired by the customer.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Customer Relations › Section 16-11-32a - Customer deposits

Current through July 10, 2024
(a) Each gas
				  company may require from any customer other than residential customers as
				  defined in section
				  16-3-200(a)
				  (3) or prospective customer other than a prospective residential customer as
				  defined in section
				  16-3-200(a)
				  (4) a deposit to guarantee payment of bills. Such deposit shall not exceed an
				  amount equivalent to the estimated maximum bill for ninety days.
(b) Each utility having on hand deposits from
				  customers, or hereafter receiving deposits from customers, shall keep records
				  to show:
(i) the name of the customer making
				  the deposit;
(ii) the account
				  number of other identification of the premises occupied by the customer when
				  the deposit was made;
(iii) the
				  amount and date of making the deposit;
(iv) a record of each transaction concerning
				  the deposit.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Customer Relations › Section 16-11-33 - Customer service requests

Current through July 10, 2024
Every gas company shall make prompt and full investigation
					 of each complaint and other service requests made to it, either at its office
					 or in writing by any customer; and it shall keep a record of all substantial
					 complaints, which shall show the name and address of the complainant, the date
					 and nature of the complaint and the adjustment or disposal thereof. Records of
					 such complaints shall be kept for a period not less than three
					 years.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Customer Relations › Section 16-11-34 - Meter reading and bill form

Current through July 10, 2024
(a) Meters shall be
				  read each month at regular scheduled intervals, unless special permission is
				  granted. Bills shall be rendered promptly after a reasonable period for
				  preparing the bills. When there is good reason for doing so, estimated bills
				  may be submitted. Estimated bills of residential customers shall be rendered in
				  accordance with the provisions of section
				  16-3-102 of the
				  regulations of Connecticut state agencies.
(b) Every gas company shall show, on all
				  periodically rendered bills, the present and previous reading dates, the
				  quantity of gas consumed, the rate code, the fuel charge, if any, the amount of
				  the bill, and such other information as will, in conjunction with its published
				  rates, make possible a convenient recomputation of the charges
				  assessed.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Customer Relations › Section 16-11-35 - Adjustment of bills for meter error

Current through July 10, 2024
(a) Whenever the
				  test of a meter reveals it to be fast by more than four per cent, the gas
				  company shall refund to the customer such percentage of the amount of bills
				  covering the consumption indicated by the meter for the previous six months as
				  the meter was found to be in error at the time of test, unless it can be shown
				  from the records of either party that the error found has existed for a greater
				  or lesser period, in which case the refund shall cover such actual
				  period.
(b) In the case of a
				  nonregister meter, the customer may be billed on an estimate based on previous
				  bills for similar usage.
(c) If
				  unmetered gas is used without permission, the customer may be billed on a
				  reasonable estimate of the gas consumed.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Customer Relations › Section 16-11-36 - Rate schedules

Current through July 10, 2024
(a) Every gas
				  company shall keep on file, in its local office, open to public inspection,
				  copies of all schedules of rates for each class and type of service, forms of
				  agreement, and all rules and regulations respecting the relations of the
				  customer and gas company.
(b) Every
				  gas company shall, upon request, furnish a customer with the schedule of rates
				  applicable to such customer.
(c)
				  Every gas company shall render service to a customer only at rates provided for
				  in the rate schedules on file with the commission, or as prescribed by order of
				  the commission, except as provided in subsection (f).
(d) Every new schedule of rates and any
				  change in rates to be established by any gas company pursuant to statute shall
				  be filed with the commission not less than ten days in advance of the date upon
				  which it is to become effective.
(e) Every gas company shall file with the
				  commission any change made in the filed rules and regulations respecting the
				  relations of the customer and the gas company not less than ten days in advance
				  of the date upon which such change is to become effective.
(f) Every gas company shall file with the
				  commission all special contracts or agreements for billing of gas service to
				  any customer or other utility where the rate to be billed is other than that on
				  file with the commission.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Customer Relations › Section 16-11-37 - Change in gas characteristics

Current through July 10, 2024
(a) Any change in
				  the heating value, utilization pressures, or other characteristics of the gas
				  which might impair the safe, efficient utilization of the gas as a fuel in the
				  customer's appliances shall not be made unless the gas company makes the
				  necessary adjustments to the customer's appliances.
(b) In the event of such change, the gas
				  company shall give adequate notice to the customers of the pending changes and
				  shall conduct the adjustment program without charge and with a minimum of
				  inconvenience to the customers, provided any change in heating value shall have
				  the approval of the commission as set forth in section
				  16-11-14.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Customer Relations › Section 16-11-39 - Reference to commission

Current through July 10, 2024
In the event of any dispute involving the interpretation of
					 these regulations, any aggrieved party may refer the dispute to the commission
					 for settlement.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Construction and Operation of Plant › Section 16-11-40 - Regulator stations

Current through July 10, 2024
(a)
Regulators
(1) All distribution
				  main systems, other than low-pressure systems, that are being supplied through
				  a pressure reducing valve or regulator, shall be protected by suitable safety
				  devices to insure that the failure of a regulator shall not impose pressure on
				  any part of a system beyond those for which it is designed to operate.
(2) In all low-pressure systems,
				  the down stream of the regulator station shall be protected to insure that the
				  pressure of gas shall at no time exceed a maximum of two pounds per square inch
				  gauge at the inlet of any gas service lateral.
(3) Regulators supplying distribution systems
				  shall be checked once a month to determine that there is no gas leakage in the
				  station and that the equipment is in operable condition. Once a year this
				  equipment shall be inspected internally, and overhauled if required.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Construction and Operation of Plant › Section 16-11-41 - Services

Current through July 10, 2024
(a)
Regulators.
(A device for
				  reducing and controlling pressures between the service and house piping)
(1) Any customer's service being supplied
				  through a customer service pressure regulator shall be protected by a suitable
				  safety device to prevent the development of pressures in excess of two pounds
				  per square inch gauge.
(2) Provision
				  shall be made for the venting of the diaphragms of service pressure regulators
				  and pressure relief devices to the outside atmosphere. The vent shall be of a
				  size no smaller than the connection provided by the manufacturer and so
				  installed as to relieve the entire capacity of the relieving device. Such vent
				  or vents shall terminate outside buildings, pits and confined spaces in
				  rain-proof fittings and shall be installed with due regard to hazards to life
				  and property by the venting of gas into the atmosphere.
(3) All service pressure regulators installed
				  on the customer's premises shall be maintained in proper working order and
				  shall be periodically inspected in place, preferably at the time of removal of
				  the meter for periodic testing. The inspection shall consist of external
				  examination of the regulator, its piping, seal, vent line and operating
				  condition.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Construction and Operation of Plant › Section 16-11-42 - Gas system construction and maintenance

Current through July 10, 2024
(a) The gas
				  company shall maintain its entire plant, and all facilities owned or operated
				  by it and used in furnishing gas, in such condition as to render adequate and
				  continuous service. Every gas company shall at all times use every effort to
				  properly protect the public from danger and shall exercise due care to reduce
				  the hazards to which employees, customers and others may be subjected by reason
				  of its equipment and facilities.
(b) Unless some other material is approved by
				  the commission, cast iron, wrought iron, steel or copper shall be used for
				  mains and services in low pressure and intermediate pressure systems, and
				  wrought iron or steel in pressure systems operated in excess of one hundred
				  pounds per square inch gauge.
(c)
				  Mechanical or flexible couplings shall be used on cast iron mains and services,
				  but cement or lead joints may be used when soil conditions assure satisfactory
				  foundations.
(d) Flexible couplings
				  or welded joints shall be used on wrought iron or steel mains and services but
				  screwed couplings may be used for pipe four inches in diameter or
				  less.
(e) Provisions for expansion,
				  by expansion joints or otherwise, shall be made where necessary on runs of
				  exposed pipe.
(f) As far as
				  practicable, all pipe shall be laid below average frost line but for cast iron
				  pipe the top of the bell shall be a minimum of thirty inches below the ground
				  surface.
(g) Whenever normal
				  excavation discloses unsatisfactory foundation, one or more of the following
				  corrective measures shall be adopted:
(1)
				  Excavate to good bearing soil and backfill to pipe grade with suitable material
				  well tamped to provide adequate support;
(2) support with a concrete slab;
(3) support with piling;
(4) use steel or wrought iron pipe with
				  flexible couplings and, in unusually wet or corrosive soil, treat the steel
				  pipe with a protective coating.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Gas Company System Records › Section 16-11-43 - Maps and records

Current through July 10, 2024
(a) The gas company
				  shall keep maps or records to show the size, location, character, and date of
				  installation, of major items of its plant.
(b) Upon request, the gas company shall file
				  with the commission an adequate description or maps, to define the territory
				  served. All records which the commission may require the gas company to file
				  except maps which shall be the gas company's standards shall be in a form
				  satisfactory to the commission.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Gas Company System Records › Section 16-11-44 - Operating records

Current through July 10, 2024
The gas company shall keep appropriate operating records
					 for use in statistical and analytical studies for regulatory purposes. Such
					 records shall include at least the following data: Gas manufactured, produced
					 or purchased; real amount of gas sent out; the amount of coal, oil, electric
					 energy and gas used; and labor charged against the
					 above.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Gas Company System Records › Section 16-11-45 - Availability of records

Current through July 10, 2024
All records and reports as required under these regulations
					 shall be kept at the office or offices of the gas company, within the state
					 unless permission is granted otherwise. Such records shall be preserved in
					 complete form for at least three years, unless a longer period is specified,
					 and shall be open for inspection by the commission or its authorized
					 representatives at any and all reasonable times.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Gas Company System Records › Section 16-11-46 - Property identification

Current through July 10, 2024
Each group of buildings or structures used in the
					 production, refining or distribution of gas shall be provided with such signs
					 as will definitely designate the name of the gas company owning or having the
					 custody or maintenance of the same.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Gas Company System Records › Section 16-11-47 - Reports to commission

Current through July 10, 2024
The gas company shall furnish to the commission, at such
					 times and in such form as the commission may require, the results of any
					 required tests and summaries of any required records. The gas company shall
					 also furnish the commission with any information concerning the gas company's
					 facilities or operations which the commission may request and need for
					 determining rates or judging the practices of the gas
					 company.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Gas Company System Records › Section 16-11-48 - Reconstruction not required

Current through July 10, 2024
These regulations shall not be construed to require general
					 reconstruction or reequipping on the part of the gas company to conform with
					 regulations for equipment or construction contained herein, not in force when
					 such equipment was installed or construction made. The commission reserves the
					 right to deal with specific cases as the particular conditions
					 require.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Gas Company System Records › Appendix - Appendix

Current through July 10, 2024
Report of accidents-Sec.
					 16-16,
					 General Statutes.
Repealed, July 7, 2010.
Inspection of meters-Sec.
					 16-259,
					 General Statutes.
Upon petition of any person and the payment of a fee of
					 one dollar for each meter, the commission shall cause to be inspected any meter
					 used in measuring electricity, gas or water supplied to such petitioner. The
					 commission may prescribe such limits of variation from accurate registration by
					 such meters as it determines to be reasonable. The company supplying
					 electricity, gas or water through any such meter shall reimburse the petitioner
					 for such inspection fee if such meter is found out to register accurately
					 within the limit of variation so prescribed, and shall not again use such meter
					 until it is corrected and approved by the commission.