reglab/statecodes huggingface dataset:
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 729 - ADMINISTRATION OF FUNDS CREATED BY THE WIRELESS EMERGENCY TELEPHONE SAFETY ACT (REPEALED) › Subpart G - MISCELLANEOUS (REPEALED) › Appendix B - Format of Carrier Remittance Transmittal (Repealed)

Current through Register Vol. 48, No. 28, July 12, 2024
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart A - GENERAL › Section 730.100 - Application of Part

Current through Register Vol. 48, No. 28, July 12, 2024
a) This Part shall apply
				to all local exchange carriers offering or providing noncompetitive
				telecommunications services as defined in Section 13-210 of the Universal Telephone
				Service Protection Law of 1985 (Law) [220 ILCS 5 ], except this Part does not apply
				to Electing Providers as defined in Section 13-506.2(a)(1) of the Public Utilities
				Act [220 ILCS 5/13-506.2(a)(1)],
				and except that Sections
				730.115(b),
				730.535(c),
				730.540(d) and
				(e), and
				730.545(h) and
				(i) are not applicable to telephone cooperatives
				as defined in Section 13-212 of the Law pursuant to Section 13-701 of the Law. This
				Part shall only apply to the relationship between a serving local exchange carrier
				and its end user. This Part shall not apply to the relationship between a serving
				local exchange carrier that provides wholesale facilities or services to another
				serving local exchange carrier for provisioning of services to its retail end user
				customers.
b) This Part does not
				supersede the authority of, nor prohibit, the Commission from imposing different,
				additional, or more stringent service quality standards, reporting requirements or
				penalties upon a carrier pursuant to Section 13-506.1 of the Public Utilities Act
				(Alternative forms of regulation for noncompetitive services).
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart A - GENERAL › Section 730.110 - Waiver

Current through Register Vol. 48, No. 28, July 12, 2024
The Commission, on application of a company, customer, applicant,
				  or end user or on its own motion, may grant a temporary or permanent waiver from
				  this Part, or any subsections contained in this Part, in individual cases where the
				  Commission finds that:
a) The provision
				from which the waiver is granted is not statutorily mandated;
b) No party will be injured by the granting of the
				waiver; and
c) The rule from which the
				waiver is granted would, as applied to the particular case, be unreasonable or
				unnecessarily burdensome.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart A - GENERAL › Section 730.115 - Reporting

Current through Register Vol. 48, No. 28, July 12, 2024
a) All reports required
				to be submitted to either the Staff or to the Illinois Commerce Commission under
				this Part 730 shall be certified by an authorized agent of the reporting carrier.
				All such reports will be public records available for inspection, copying and
				posting to the Commission's website.
b)
				Disaggregation
1) Each telecommunications carrier
				shall provide to the Commission, on a quarterly basis and in a form suitable for
				posting on the Commission's website, a public report that includes monthly
				performance data for basic local exchange service quality of service as required to
				be collected and reported pursuant to this Part. The performance data shall be
				disaggregated for each geographic area and each customer class of the State for
				which the telecommunications carrier internally monitored performance data as of
				March 2, 2001. The report shall include, at a minimum, operator answer time - toll
				and assistance, Section
				730.510(a)(1)(A);
				operator answer time - information, Section
				730.510(a)(1)(B);
				repair office answer time, Section
				730.510(b)(1);
				business or customer service answer time, Section
				730.510(b)(1);
				percent of service installations, Section
				730.540(a);
				percent of lines out of service for more than 30 hours, including monthly
				itemization of the "w" variable via attachment, Section
				730.535(a);
				trouble reports per 100 access lines, Section
				730.545(a);
				percent of repeat trouble reports, Section
				730.545(c);
				percent of installation trouble reports, Section
				730.545(f);
				missed repair appointments, Section
				730.545(h);
				and missed installation appointments, Section
				730.540(d).
2) Carriers shall disaggregate their performance
				data at least to the extent required pursuant to this Section and Section 13-712(f)
				of the Act and, by January 1, 2004, shall provide to the Commission a certification
				by an authorized officer of the carrier specifying the disaggregation that is
				required as well as supporting documentation sufficient to demonstrate the required
				disaggregation (specifically identifying the geographic and customer class
				disaggregation). The carriers shall bear the burden of proof with respect to the
				required disaggregation. The certification and supporting documentation shall be
				delivered in a form that can be made publicly available and posted upon the
				Commission's website.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart A - GENERAL › Section 730.120 - Penalties

Current through Register Vol. 48, No. 28, July 12, 2024
Upon complaint or its own motion and after notice and a hearing,
				  the Commission may assess fines, penalties or impose other enforcement mechanisms
				  against a carrier that fails to meet the requirements or standards established in
				  this Part. In determining the appropriate fines, penalties or other enforcement
				  mechanisms, the Commission shall consider, at a minimum, the carrier's gross annual
				  intrastate revenue; past performance; the frequency, duration, severity, and
				  recurrence of the violation or violations; and the relative harm caused to the
				  affected customer or other users of the network. In imposing fines, the Commission
				  shall take into account compensation or credits paid by the telecommunications
				  carrier to its customers. In addition, carriers subject to alternative regulation
				  may have fines, penalties and other enforcement mechanisms determined in a company
				  specific docket and fines, penalties or other enforcement mechanisms as part of an
				  alternative regulation plan.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart B - RECORDS AND REPORTS › Section 730.200 - Preservation of Records

Current through Register Vol. 48, No. 28, July 12, 2024
All records required by this Part shall be preserved in accordance
				  with provisions of 83 Ill. Adm. Code 705.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart C - ENGINEERING › Section 730.300 - Construction

Current through Register Vol. 48, No. 28, July 12, 2024
a) Each local exchange
				carrier shall place a minimum of 80% of all newly constructed outside cable plant
				facilities (measured in sheath miles) underground.
b) The telecommunications outside plant shall be
				designed, constructed, maintained, and operated in accordance with the provisions of
				83 Ill. Adm. Code 305 and 83 Ill. Adm. Code 265.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart C - ENGINEERING › Section 730.305 - Maintenance of Plant and Equipment

Current through Register Vol. 48, No. 28, July 12, 2024
Each local exchange carrier shall:
a) adopt a maintenance program for its equipment
				based on the minimum standards set forth in this Part, which program shall be
				updated regularly but not less than every two years unless an earlier update is
				requested by the Commission.
b) inspect
				every two years, in accordance with the National Electric Safety Code (NESC)
				standards identified in 83 Ill. Adm. Code 305, its electrical grounding equipment
				owned by such carrier for each central office, including, without limitation, the
				component of such system commonly known as the master ground bar, to ascertain the
				integrity of the central office ground field, and maintain a copy of the test
				results in the office and available for inspection.
The inspection shall be performed annually if one of the following
				  events occurs: an office conversion (replacement of the current switching
				  equipment), a building addition to a central office, or renovations to the building
				  facilities and grounds, such as water, sewer, gas, electric facilities or parking
				  lot.
c) copy, on a monthly
				basis, its database for switching equipment applicable to each central office and
				store such copy off-site or in a fireproof on-site storage for use in emergency
				restoration purposes (such copying and storage to be performed in accordance with
				current software backup procedures).
d)
				copy, on a monthly basis, its digital access and cross-connect system (DACS)
				database for each central office, if technically feasible, and store such copy
				off-site or in a fireproof on-site storage for use in emergency restoration purposes
				(such copying and storage to be performed in accordance with current software backup
				procedures).
e) copy, on a monthly
				basis, its fiber optic terminal database for each central office, if technically
				feasible, and store such copy off-site or in a fireproof on-site storage for
				emergency restoration purposes (such copying and storage to be performed in
				accordance with current software backup procedures).
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart C - ENGINEERING › Section 730.320 - Network Service

Current through Register Vol. 48, No. 28, July 12, 2024
Local exchange carriers shall retain control of the network and
				  not provide service to lines that introduce energy into the network at levels or
				  frequencies that will interfere with other users.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart C - ENGINEERING › Section 730.325 - Emergency Operation

Current through Register Vol. 48, No. 28, July 12, 2024
a) Each local
				exchange carrier shall make provisions to meet emergencies resulting from failures
				of commercial or power service, sudden and prolonged increases in traffic, illness
				of personnel, fire, storm, or other natural disasters. Each local exchange carrier
				shall inform employees as to procedures to be followed in the event of emergency in
				order to prevent or minimize interruption or impairment of telecommunications
				service.
b) Each existing central office
				will contain a reserve battery supply of 5 hours where emergency power generators
				are not installed and 3 hours where they are in place. Central office batteries
				shall be maintained in accordance with Institute of Electrical and Electronic
				Engineers (IEEE) standards as adopted in Section
				730.340,
				and records verifying such maintenance shall be kept on site. New central offices or
				central offices being replaced shall contain a reserve battery supply of 8 hours
				where emergency power generators are not installed and 5 hours where they are in
				place. In central offices without installed emergency power generators, a mobile
				power unit shall be available that can be delivered and connected within 5
				hours.
c) In new central offices
				exceeding 3,000 working lines, a permanent power generator shall be installed. For
				existing central offices having over 3,000 lines, permanent power generators shall
				be installed at the time of office replacement or battery replacement.
d) Emergency generator units shall have available
				at least a 12 hour fuel supply.
e)
				Emergency generator units shall be tested under load once a month. A record of the
				test results shall be maintained.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart C - ENGINEERING › Section 730.330 - Construction Work Near Utility Facilities

Current through Register Vol. 48, No. 28, July 12, 2024
a) A
				local exchange carrier, upon receipt of written or verbal notification of work that
				may affect its facilities, will be responsible for investigating and deciding what
				action, if any, must be taken to protect any underground service to the public in
				accordance with 83 Ill. Adm. Code 265.
b) The local exchange carrier shall have the
				responsibility to protect, remove, alter, or reconstruct its facilities, provided
				that nothing in this Section shall be deemed to affect any right the local exchange
				carrier may have to require advance payment or adequate assurance of payment of the
				cost thereof to the local exchange carrier by the property owner or
				contractor.
c) The local exchange
				carrier may, in order to protect its interest, require that the owner or contractor
				perform certain work (such as providing ducts, conduit space, or working space) upon
				that part of the service piping or wiring on, or being removed from, the property on
				which the work is being performed. This Section is not intended to affect the
				responsibility of the contractor or owner, or the liability or legal rights of any
				party.
d) Coordination of all
				construction and maintenance work between local exchange carriers and other public
				utilities shall be in accordance with 83 Ill. Adm. Code 265.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart C - ENGINEERING › Section 730.335 - Network Interface

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				Telecommunications carriers shall have in place, no later than December 31, 2003,
				external combination protector/demarcation interfaces for all one- and two-line
				customers in single tenant residences and commercial buildings.
b) The network interface for a residential
				customer shall be located on a structure owned, rented, or leased by the customer,
				in which the customer resides.
c) The
				network interface for business customers shall be located outside structures owned,
				rented, or leased by the customer, in which the customer is conducting business. The
				demarcation point shall be located at the minimum point of penetration of the
				network cable to the building, normally within 25 feet. Deviation from this location
				must be mutually agreeable to the building owner and the telecommunications
				provider.
d) Network interfaces shall
				not be located on fence posts, utility poles, or cable pedestals.
e) Network interfaces for temporary services or
				serving trailers, boats, or customer-owned pay telephones shall be located on
				structures provided by the customer or on a utility pole.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart C - ENGINEERING › Section 730.340 - Incorporation of National Codes and Standards

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				The Commission adopts as its rules the following portions of the National Electrical
				Safety Code (NESC) (2017 edition, approved April 26, 2016, published by the
				Institute of Electric and Electronic Engineers, Inc., 3 Park Avenue, New York, New
				York 10016-5997):
1) Section 2 (Definitions of
				Special Terms).
2) Section 9 (Grounding
				Methods of Electric Supply and Communications Facilities).
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart D - CALL DATA, INSPECTIONS, AND TESTS › Section 730.400 - Provisions for Testing

Current through Register Vol. 48, No. 28, July 12, 2024
Each local exchange carrier shall provide, or have access to, test
				  facilities that will enable it to determine the operating and transmission
				  capabilities of channel and switching equipment, either for routine maintenance or
				  for fault location.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart D - CALL DATA, INSPECTIONS, AND TESTS › Section 730.405 - Call Data Records

Current through Register Vol. 48, No. 28, July 12, 2024
Recording devices, when used in connection with telecommunications
				  service to collect call data from which the customer's bills are prepared, shall
				  show:
a) Called customer's telephone
				number;
b) Calling customer's telephone
				number;
c) Date;
d) Time of day; and
e) Duration of message.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart D - CALL DATA, INSPECTIONS, AND TESTS › Section 730.415 - Call Data Recording Equipment and Test Facilities

Current through Register Vol. 48, No. 28, July 12, 2024
a) Where local exchange billing is based on the
				number and/or duration of messages, each local exchange carrier shall provide the
				facilities and equipment for testing recording equipment.
b) Any local exchange carrier may be exempted from
				the requirement by petitioning for a waiver from the Commission (see 83 Ill. Adm.
				Code 200). The Commission shall grant the waiver if the local exchange carrier has
				made arrangements to have its recording equipment tested by another local exchange
				carrier or by an organization engaged in the testing of metering
				equipment.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart D - CALL DATA, INSPECTIONS, AND TESTS › Section 730.420 - Call Data Recording Equipment Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
All recording devices used to record data and prepare customers'
				  bills shall be read and interpreted and shall not involve
				  approximations.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart D - CALL DATA, INSPECTIONS, AND TESTS › Section 730.425 - Initial Test

Current through Register Vol. 48, No. 28, July 12, 2024
Either the manufacturer, the local exchange carrier, or an
				  organization equipped for such testing shall test each recording device for accuracy
				  when the device is released for service.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart D - CALL DATA, INSPECTIONS, AND TESTS › Section 730.430 - As-Found Tests

Current through Register Vol. 48, No. 28, July 12, 2024
All call data recording devices tested in accordance with this
				  Part for either routine maintenance or a complaint shall be tested in their normal
				  operating location and wiring mode.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart D - CALL DATA, INSPECTIONS, AND TESTS › Section 730.435 - Routine Tests

Current through Register Vol. 48, No. 28, July 12, 2024
Each local exchange carrier shall have written procedures for the
				  periodic testing and maintenance of recording systems to assure the integrity of its
				  operation.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart D - CALL DATA, INSPECTIONS, AND TESTS › Section 730.440 - Request Tests

Current through Register Vol. 48, No. 28, July 12, 2024
Upon request of any customer, the local exchange carrier shall
				  make a test of any call data recording device related to billing, provided such a
				  request is not made more frequently than once every 6 months.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart D - CALL DATA, INSPECTIONS, AND TESTS › Section 730.445 - Referee Tests

Current through Register Vol. 48, No. 28, July 12, 2024
Any customer, by written request to the Telecommunications
				  Division of the Commission, may have a test of any recording device related to its
				  billing, conducted by the local exchange carrier in the presence of a representative
				  of the Commission, provided such request is not made more frequently than once every
				  6 months.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart D - CALL DATA, INSPECTIONS, AND TESTS › Section 730.450 - Test Records

Current through Register Vol. 48, No. 28, July 12, 2024
A record shall be made of all recording equipment tests and
				  adjustments with supporting data to allow checking of the results. Such record shall
				  include recording system identification, type, date and kind of test, and the
				  results of each test.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart E - STANDARDS OF QUALITY OF SERVICE › Section 730.500 - Adequacy of Service

Current through Register Vol. 48, No. 28, July 12, 2024
a) Traffic studies shall
				be made and records maintained to the extent and frequency necessary to determine
				that sufficient equipment and an adequate operating force are provided to meet the
				minimum standards of service set forth in Sections
				730.520 and
				730.525.
b) Each local exchange carrier shall employ
				adequate procedures for assignment of facilities. The assignment record shall be
				kept up to date and checked every six months to determine if adjustments are
				necessary to maintain proper balance in all trunk and equipment groups.
c) Local service furnished by pair gain devices at
				a given exchange shall provide service equivalent to that furnished other
				subscribers at that exchange served by means of normal physical loops.
d) Local exchange carrier employees shall be
				instructed to comply with the provisions of all applicable Federal and state laws in
				maintaining secrecy of communications (see 47 U.S.C. Sec. 605 and Ill. Rev. Stat.
				1989, ch. 38, pars. 14-1 to 14-9).
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart E - STANDARDS OF QUALITY OF SERVICE › Section 730.505 - Operator Handled Calls

Current through Register Vol. 48, No. 28, July 12, 2024
When an operator is notified by a customer that he has reached a
				  wrong number, has been cut off, or has experienced poor transmission, the operator
				  shall arrange for credit, except in cases where fraudulent activity is
				  demonstrable.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart E - STANDARDS OF QUALITY OF SERVICE › Section 730.510 - Answering Time

Current through Register Vol. 48, No. 28, July 12, 2024
a) Operator Offices
1) Operator offices shall be staffed so that the
				average answer time, calculated on a monthly basis, shall not exceed 10 seconds for
				the following types of calls:
A) toll and
				assistance; and
B)
				information.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart E - STANDARDS OF QUALITY OF SERVICE › Section 730.515 - Central Office Administrative Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				Central office capacity and equipment shall be sufficient to provide a dial tone
				within three seconds on 95% of all calls placed during the busy hour of any given
				day. Whenever the dial tone rate falls below 95%, the local exchange carrier shall
				take corrective action and report such action to the Commission within 15% business
				days after the end of the month in which the violation occurred.
b) For purposes of subsection (a), the percent of
				calls that obtained dial tone within three seconds shall be derived by dividing the
				total number of customer dialing attempts during the busy hour that obtained dial
				tone within three seconds by the total number of customer attempts to obtain dial
				tone during the busy hour.
c) Each
				central office shall be equipped with alarms to indicate failures or improper
				functions.
d) Either operator or
				mechanized intercept service shall be provided for nonworking or changed terminating
				numbers until the numbers are assigned or reassigned.
e) All remote switching units are to be equipped
				to continue to perform basic internal switching functions if a base unit connection
				is interrupted.
f) Whenever a local
				exchange carrier fails to meet the monthly objectives contained in this section, it
				shall report that fact to the Commission's Telecommunications Division, with a
				statement of the reasons for such failure, within 15 days after the end of the
				respective month.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart E - STANDARDS OF QUALITY OF SERVICE › Section 730.520 - Interoffice Trunks

Current through Register Vol. 48, No. 28, July 12, 2024
a) Local interoffice
				trunks and intraoffice trunks, interoffice toll trunks, and the intertoll trunk and
				any related switching components shall be engineered so that at least 98% of calls
				shall not encounter an All Trunks Busy (ATB) condition and at least 98% of properly
				dialed incoming interMSA calls, during the busy hour, shall receive ringing signal,
				station busy tone, or intercept (other than ATB) on the first attempt. When the
				completion rate falls below 98% for three consecutive months, corrective action
				shall be initiated and such action reported to the Commission.
b) For purposes of subsection (a), the information
				required to be reported shall be calculated by capturing total call attempts (local,
				toll, DDD, or inter/intraoffice) and calls that do not encounter an ATB condition
				that are going through trunk groups controlled by the reporting entity during the
				busy hour. Calls that do not encounter an ATB condition should be divided by Total
				Trunk Attempts to derive the percent of calls completed without encountering an ATB.
				The calculation should be performed for each base unit and all remotes that home on
				each base. Measurements for all of the base and remote units should be added to
				provide a statewide basis.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart E - STANDARDS OF QUALITY OF SERVICE › Section 730.525 - Transmission Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
Local exchange carriers shall furnish and maintain plant,
				  equipment and facilities to meet the following minimum transmission standards. The
				  transmission standards set forth in this Section are based upon measurements from
				  the network interface at the customer premises through the local loop to a nominal
				  48-volt central office and measured at a frequency of 1004 hertz.
a) Local line analog loops shall have a loop
				resistance not exceeding the operating design of the associated central office
				equipment. Longer loops may be used by deployment of loop range extenders.
b) All analog loops are to be maintained to a
				minimum of 40,000 ohms insulation resistance.
c) Transmission loss of analog local loop shall be
				engineered not to exceed 10.0 dB when measured in accordance with subsection (a).
				The local loop transmission loss shall be adjusted to 10.0 dB or less if it exceeds
				10.0 dB.
d) Transmission loss in analog
				interoffice trunks shall be engineered not to exceed 7 dB. If the loss exceeds
				expected design loss by + or - 3.5 dB, it shall be corrected to within 1 dB of the
				design loss.
e) Transmission loss on
				analog toll terminating trunks shall be engineered not to exceed 4 dB. If the loss
				exceeds expected design loss by + or - 3.5 dB, it shall be corrected to within 1 dB
				of the design loss.
f) Transmission loss
				on all digital interoffice trunks shall be engineered and maintained not to exceed 6
				dB.
g) Loop current shall be maintained
				at 20 milliamperes or greater.
h) Power
				influence (Noise to Ground) shall not exceed 90 dBrnc.
i) Circuit noise (Noise Metallic) shall not exceed
				30 dBrnc.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart E - STANDARDS OF QUALITY OF SERVICE › Section 730.535 - Interruptions of Service

Current through Register Vol. 48, No. 28, July 12, 2024
a) On a monthly basis,
				each local exchange carrier shall clear 95% of all out of service troubles up to the
				customer network interface within 30 hours after the troubles are reported by the
				customer.
b) For purposes of maintaining
				records or reporting information relating to the requirement set forth in subsection
				(a), the information required to be so maintained or reported shall be calculated as
				follows:
1) Each occurrence shall be measured from
				the "create date and time" to the "cleared date and time".
2) The requirement set forth in subsection (a)
				shall be calculated as follows:
(a)
-
(c+d+e+f+g+h+i)
=
o
or the "adjusted number of out of service conditions not
							 repaired within 30 hours"
(b)
-
(c+d+e+f+g+h+i)
=
p
or the "adjusted number of out of service calls"
Image
(100 - x)
=
percent repaired within 30 hours
Variables used in the above formulas are defined as
				  follows:
a
=
Total number of out of service conditions not repaired
							 within 30 hours
b
=
Total number of out of service calls received by the
							 company
c
=
Subsequent reports for the same out of service
							 condition
d
=
Condition caused by payphone equipment
e
=
Condition caused by customer premises equipment (CPE) or
							 inside wire
f
=
Exclusion due to no access to the property (when access is
							 required)
g
=
Exclusion due to customer requested later
							 appointment
h
=
Exclusion due to emergency situations
i
=
Exclusion due to negligent or Willful Act on part of
							 customer
o
=
Adjusted number of out of service conditions not repaired
							 within 30 hours
p
=
Adjusted number of out of service calls received by the
							 company
w
=
Out of service conditions due to a severe storm, tornado,
							 earthquake, flood or fire, including any severe storm, tornado, earthquake, flood or
							 fire that prevents the local exchange carrier from restoring service due to
							 impassable roads, downed power lines, or the closing off of affected areas by public
							 safety officials. This variable "w" shall be itemized monthly, via attachment, in
							 the reporting LECs quarterly report as provided in Section 730.115(b).
3)
				Whenever a local exchange carrier fails to meet the monthly requirements contained
				in this Section, it shall file a monthly report relating to the failed requirement
				to the Staff of the Illinois Commerce Commission, Telecommunication Division, with a
				statement of the reasons for the failure, within 15 business days after the end of
				each month in which the failure occurred.
4) The information to be reported pursuant to this
				Section shall include out of service troubles occurring on holidays or
				weekends.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart E - STANDARDS OF QUALITY OF SERVICE › Section 730.550 - Network Outages and Notification

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				Notification
1) Each local exchange carrier shall
				inform the Commission by telephone or by e-mail of any service interruption
				exceeding 30 minutes' duration caused by a complete or partial central office
				failure or complete or partial isolation of an exchange due to toll circuit failure,
				including cut cables. A reportable outage is any one of the following occurrences
				with a duration, unless otherwise specified, of at least 30 minutes affecting more
				than 50% of the customers and affecting more than 100 access lines in the affected
				exchange:
A) Toll isolation;
B) Loss of dial tone;
C) Isolation of one or more end offices or
				host/remote clusters from 9-1-1 service;
D) Loss of ANI/ALI processing;
E) Simplex conditions exceeding 5 days.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart F - SAFETY › Section 730.600 - Safety Program

Current through Register Vol. 48, No. 28, July 12, 2024
Each local exchange carrier shall adopt and implement a safety
				  program, fitted to the size and type of its operations. At a minimum, the safety
				  program shall:
a) Require employees to use
				suitable tools and equipment in order that they may perform their work in a safe
				manner;
b) Instruct employees in safe
				methods of performing their work; and
c)
				Instruct employees who, in the course of their work, are subject to the hazards of
				electric shock, asphyxiation, or drowning, in accepted methods of cardiopulmonary
				resuscitation.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart G - BOUNDARIES › Section 730.700 - Map Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
Each local exchange carrier shall have on file with the Commission
				  an exchange area boundary map for each of its exchanges within the State of
				  Illinois.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart G - BOUNDARIES › Section 730.705 - Map Specifications

Current through Register Vol. 48, No. 28, July 12, 2024
a) A local
				exchange carrier boundary map filed after the effective date of this Part shall be
				in accordance with an already existing certificate of service authority, a petition
				for a new certificate of service authority, or a notice submitted pursuant to 83
				Ill. Adm. Code
				730.711.
b) Each map shall show the boundary lines of the
				area the local exchange carrier holds itself out to serve in connection with the
				exchange. Exchange boundary lines shall be located by appropriate measurement to an
				identifiable location if that portion of the boundary line is not otherwise located
				on section lines, waterways, railroads or roads.
c) The name of the local exchange carrier filing
				the map shall be placed at the left side of the top of the map, and the name of the
				exchange followed by the words "(Name of carrier) Exchange Area Boundary Map" shall
				be placed at the right side of the top of the map. The first filing of a map shall
				be designated by the word "Original" placed just below the words "(Name of carrier)
				Exchange Area Boundary Map". If the map is subsequently refiled, the words "First
				Revisions" shall be substituted for the word "Original", and on each subsequent
				refiling the next higher number shall be substituted for the number preceding the
				word "Revision" on the last map filed. The date of the issuance of the new boundary
				map shall be placed under the word "Original" or "Revision".
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart G - BOUNDARIES › Section 730.711 - Changes to Existing Boundaries

Current through Register Vol. 48, No. 28, July 12, 2024
No telecommunications carrier shall make a change to any of its
				  exchange area boundaries, except upon 45 days notice to any affected customers and
				  90 days notice to the Commission. These notices shall meet the following
				  requirements:
a) Notice to the Commission
				shall be filed with the Office of the Chief Clerk with a copy to the Chief Telephone
				Engineer. The Chief Telephone Engineer will have the notice posted to the
				Commission's web site within seven calendar days after receipt. This notice shall be
				accompanied by a new exchange area boundary map for any exchange area affected by
				the revision, with the new maps conforming to the provisions of Section
				730.705. If there
				are any customers whose local exchange service will be affected by the proposal,
				then the Commission notice shall also be accompanied by a copy of the customer
				notice as well as the names, addresses and telephone numbers of each customer being
				sent a copy of the notice. If the proposed revision affects the boundary line of
				more than one carrier, the notice shall also be accompanied by a verified statement
				that the revised boundary lines have been agreed to by the other local exchange
				carriers adjoining the boundary lines to be changed.
b) Notice to Customers. The carrier shall provide
				notice to those customers located within the area being changed, and the notice
				shall be dated and sent by mail to the affected customers. The notice shall provide
				specific details as to the carrier's proposal, including what impact it will have on
				the customer's telephone number, calling areas and rates. The notice shall also
				specifically inform the customer that he or she has 45 days after the mailing of the
				dated notice to express opposition to, or support for, the proposed boundary change
				by calling the Commission's Chief Telephone Engineer at (217)524-5072.
c) Proposed boundary changes shall go into effect
				after the stated 90 days notice, unless the Commission, upon its own motion or upon
				complaint, initiates an investigation of the proposed exchange area boundary. In
				such cases, the Commission may, after notice and hearing, prohibit the proposed
				exchange area boundary change if the Commission finds that the change would be
				contrary to the public interest.
d) For
				any boundary change that will result in the elimination of an exchange in its
				entirety, the carrier shall file a petition with the Commission seeking the issuance
				of a new certificate of service authority.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS › Subpart G - BOUNDARIES › Section 730.715 - Service Outside Exchange Boundaries

Current through Register Vol. 48, No. 28, July 12, 2024
a) No
				telecommunications service will be established outside the exchange boundary of the
				exchange that normally would provide service except on an emergency temporary basis
				or after the serving local exchange carrier has filed a notice of proposed boundary
				change with the Commission.
b) In cases
				where local exchange telecommunications service is provided outside the exchange
				boundary of the normal serving exchange without authorization of the Commission
				(other than foreign exchange service) and the location of the service is in the
				exchange of another local exchange carrier certificated by the Commission, the
				service shall be discontinued as soon as facilities are made available from the
				exchange in which the service is located. The customer whose service is affected by
				this Section shall be given at least 90 days notice prior to the time service can be
				provided from the proper telephone exchange.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart A - GENERAL › Section 731.100 - Purpose and Application of Part

Current through Register Vol. 48, No. 28, July 12, 2024
This Part governs carrier to carrier wholesale service quality
				  standards and remedies in accordance with Section 13-712(g) of the Public Utilities
				  Act [220
				  ILCS 5/13-712(g) ], including, but not
				  limited to, establishing guidelines for the development and submission of wholesale
				  service quality plans for Level 1 carriers establishing wholesale service quality
				  obligations for Level 2 carriers, and establishing the criteria pursuant to which
				  certain carriers are or may be exempt from Subparts B, C, D, E, and F of this Part.
				  Unless otherwise indicated, the provisions of this Part are applicable to all
				  providers of wholesale service to the extent that they are providing wholesale
				  service.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart A - GENERAL › Section 731.110 - Classifications of Carriers

Current through Register Vol. 48, No. 28, July 12, 2024
a) Level 1 Carriers.
				For purposes of this Part, the following carriers shall be Level 1 carriers:
1) LECs in the State of Illinois that provide
				wholesale service and have a preexisting plan; or
2) LECs in the State of Illinois that have
				obligations pursuant to section 251(c) of the federal Telecommunications Act, with
				400,000 or more subscriber access lines in service; or
3) LECs in the State of Illinois that provide
				wholesale service and are directed pursuant to a Commission order to comply with all
				of the requirements of Subparts B, C, D, and E pursuant to Section
				731.635.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart B - PROCEDURE FOR LEVEL 1 CARRIERS › Section 731.200 - Applicability of Subpart B

Current through Register Vol. 48, No. 28, July 12, 2024
The provisions of Subpart B are applicable to all Level 1
				  carriers.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart B - PROCEDURE FOR LEVEL 1 CARRIERS › Section 731.205 - Submission of Wholesale Service Quality Plans

Current through Register Vol. 48, No. 28, July 12, 2024
a) Each time a Level 1 carrier's wholesale service
				quality plan is amended, that carrier shall submit a brief explanation of any
				changes to the plan, provided that the Level 1 carrier is not required to make a
				submission when the only change to the plan is an extension in its term.
b) Any carrier designated by the Commission as a
				Level 1 carrier pursuant to Section
				731.110 or
				731.635
				shall submit to the Director of the Policy Division its wholesale service quality
				plan within 90 days after its designation as a Level 1 carrier by the Commission,
				and, after one year from the submission of its initial wholesale service quality
				plan, shall submit all amended wholesale service quality plans pursuant to
				subsection (a).
c) If the Commission has
				reason to believe that implementation of a Level 1 carrier's wholesale service
				quality plan discriminates against a telecommunications carrier that is not a party
				to the agreement, or if the Commission has reason to believe that implementation of
				the plan is not consistent with the public interest, convenience and necessity, it
				may initiate a proceeding to investigate that wholesale service quality plan. After
				an investigation and notice and an opportunity to be heard, the Commission may
				modify, update, or in any way amend the plan prior to the end of the triennial
				period. If the Commission initiates a docket investigating a plan, a verified answer
				to the initiating order shall be filed and served on the appropriate parties within
				30 days after the date upon which the initiating order issued.
d) 45 days' prior notice of any proposed change or
				modification to a Plan, other than an extension in its term, shall be served on the
				Director of the Policy Division of the Commission and all affected carriers via
				mail, with postage prepaid, or fax, or e-mail and shall be available for inspection
				on that Level 1 carrier's website. Any carrier contesting the proposed change must
				file, within 30 days after the date of service of the notice of the proposed change,
				a complaint, with the Commission, in which the complaining carrier sets forth the
				reasons it contests the change. A verified answer to a complaint shall be filed and
				served on the appropriate parties within 30 days after the date upon which the
				complaint was filed.
e) At any hearing
				regarding a change or modification to a plan, the carrier proposing the change or
				modification to the plan shall have the burden of proof to establish the justness
				and reasonableness of the changes or modifications.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart B - PROCEDURE FOR LEVEL 1 CARRIERS › Section 731.210 - Investigation or Review of Wholesale Service Quality Plans

Current through Register Vol. 48, No. 28, July 12, 2024
For each investigation or review of a wholesale service quality
				  plan pursuant to Section
				  731.205(c),
				  unless otherwise ordered by an Administrative Law Judge or the Commission, if the
				  Administrative Law Judge or Commission determines that there is good cause to delay
				  the proceeding, the Commission shall initiate a proceeding and schedule a prehearing
				  conference (see 83 Ill. Adm. Code
				  200.300 ) to occur
				  no more than 21 days after the initiation of the proceeding. The carrier submitting
				  the plan shall be a party to the proceeding. Other parties may intervene, pursuant
				  to the Commission's Rules of Practice (83 Ill. Adm. Code 200). The proceeding will
				  be scheduled, unless otherwise ordered by the Administrative Law Judge or the
				  Commission, if the Administrative Law Judge or Commission determines that there is
				  good cause to delay the proceeding, so that a proposed order is presented to the
				  Commission by the Administrative Law Judge no later than 6 months after the date of
				  the initiation of the proceeding. The purpose of the investigation or review shall
				  be to determine if a carrier's plan complies with the requirements of Subparts B, C,
				  D and E of this Part.