reglab/statecodes huggingface dataset:
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL COMMERCIAL; DEPOSITS › Section 31.21.01.101 - DEPOSIT REQUIREMENTS

Current through August 31, 2023
01.
Residential Customers
. Utilities will not demand or hold a deposit from
				any current residential customer or applicant for residential service without
				proof that the customer or applicant is likely to be a credit risk or to damage
				the property of the utility. A lack of previous history with the utility does
				not, in itself, constitute such proof. Utilities will not demand or hold a
				deposit under this rule as a condition of service from a residential customer
				or applicant unless one or more of the following criteria applies: (3-31-22)
a. The customer or applicant has outstanding
				a prior residential service account with the utility that accrued within the
				last four (4) years and at the time of application for service remains unpaid
				and not in dispute. (3-31-22)
b.
				The customer's or applicant's service from the utility has been terminated
				within the last four (4) years for one (1) or more of the following reasons:
				(3-31-22)
i. Nonpayment of any undisputed
				delinquent bill; (3-31-22)
ii.
				Obtaining, diverting or using service without the utilities authorization or
				knowledge. (3-31-22)
c.
				The utility has determined that information provided by the applicant upon
				application for service is materially false or materially misrepresents the
				applicant's true status. (3-31-22)
d. The applicant has not had service with the
				utility for a period of at least twelve (12) consecutive months during the last
				four (4) years, and does not pass an objective credit screen.
				(3-31-22)
e. The applicant requests
				service at a residence where a former customer who owes a past due balance for
				service incurred at that location still resides. (3-31-22)
f. The utility has given the customer two (2)
				or more written final notices of termination within the last twelve (12)
				consecutive months. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL COMMERCIAL; DEPOSITS › Section 31.21.01.102 - OTHER DEPOSIT STANDARDS PROHIBITED - RESIDENTIAL CUSTOMERS

Current through August 31, 2023
Utilities will not require a deposit or other guarantee as a
				  condition of new or continued residential utility service based upon
				  residential ownership or location, income level, source of income, employment
				  tenure, nature of occupation, race, creed, sex, age, national origin, marital
				  status, number of dependents, or any other criterion not authorized by these
				  rules. Rules governing deposits will be applied uniformly. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL COMMERCIAL; DEPOSITS › Section 31.21.01.104 - EXPLANATION FOR REQUIREMENT OF DEPOSIT

Current through August 31, 2023
If the utility requires a cash deposit as a condition of
				  providing service, then it will immediately notify the applicant or customer
				  verbally or in writing why a deposit is required. The applicant or customer
				  will have an opportunity to rebut those reasons. The notice will also advise
				  the applicant or customer that if there is a dispute, an informal or formal
				  complaint may be filed with the Commission. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL COMMERCIAL; DEPOSITS › Section 31.21.01.105 - AMOUNT OF DEPOSIT

Current through August 31, 2023
01.
Amount of
				Deposit
. A deposit allowed pursuant to Rule
				101 as a condition of service will
				not exceed one-sixth (1/6) the amount of reasonably estimated billing for one
				(1) year at rates then in effect. Where gas service is used for space heating
				purposes only, the deposit will not exceed the total of the two (2) highest
				months' bills during the previous twelve (12) consecutive months, adjusted for
				currently effective rates. Deposit amounts will be based upon the use of
				service at the premises during the prior year or upon the type and size of
				equipment using the utility's service. (3-31-22)
02.
Installment Payments of
				Deposit
. The utility will advise the applicant or customer that the
				deposit may be paid in two (2) installments. One-half (1/2) of the deposit
				amount is due immediately with the remaining installment payable in one (1)
				month. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL COMMERCIAL; DEPOSITS › Section 31.21.01.106 - INTEREST ON DEPOSITS

Current through August 31, 2023
01.
Interest
				Payable
. Interest will be payable on all deposited amounts at the rate
				provided by Subsection
				106.02 of this rule. Interest
				will accrue from the date the deposit or deposit installment is made until the
				deposit is refunded or applied to the customer's utility bill; however,
				interest will not accrue on a deposit or deposit installment if: (3-31-22)
a. Service is terminated temporarily at the
				request of a customer who leaves the deposit with the utility for future use as
				a deposit; or (3-31-22)
b. Service
				has been permanently terminated and the utility has been unsuccessful in its
				attempt to refund a deposit. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL COMMERCIAL; DEPOSITS › Section 31.21.01.107 - RETURN OF DEPOSIT

Current through August 31, 2023
01.
Former
				Customers
. Upon termination of service, the utility will credit the
				deposit (with accrued interest) to the final bill and promptly return any
				remaining balance to the customer. (3-31-22)
02.
Existing Customers
. If the
				customer has paid all undisputed bills and has no more than one (1) late
				payment during the past twelve (12) consecutive months of service, the utility
				will promptly return the deposit (with accrued interest) by either crediting
				the customer's current account or issuing a refund. (3-31-22)
03.
Retention During Dispute
.
				The utility may retain the deposit pending the resolution of a dispute over
				termination of service. If the deposit is later returned to the customer, the
				utility will pay interest at the annual rates established in Rule
				106 for the entire period over
				which the deposit was held. (3-31-22)
04.
Early Return of Deposit
. A
				utility may refund a deposit plus accrued interest in whole or in part at any
				time before the time prescribed in this rule. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL COMMERCIAL; DEPOSITS › Section 31.21.01.108 - TRANSFER OF DEPOSIT

Current through August 31, 2023
Deposits will not be transferred from one customer to another
				  customer or between classes of service, except at the customer's request. When
				  a customer with a deposit on file transfers service to a new location within
				  the same utility's service area, the deposit (with accrued interest) will be
				  either transferred to the account for the new location or credited to the
				  customer's current account. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL COMMERCIAL; DEPOSITS › Section 31.21.01.109 - RECORDS OF DEPOSIT

Current through August 31, 2023
01.
Records
				of Deposit
. Each customer paying a deposit or the initial installment on
				a deposit must be provided the following information in writing: (3-31-22)
a. Name of customer and service address for
				which deposit is held; (3-31-22)
b.
				Date of payment(s); (3-31-22)
c.
				Amount of payment(s); and (3-31-22)
d. Terms and conditions governing the return
				of deposits. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL COMMERCIAL; DEPOSITS › Section 31.21.01.110 - UNCLAIMED DEPOSITS AND ADVANCE PAYMENTS

Current through August 31, 2023
01.
Presumption of Abandonment
. Pursuant to Section
				14-508, Idaho Code, any deposit or
				advance payment made to obtain or maintain utility service that is unclaimed by
				the owner for more than one (1) year after termination of service is presumed
				abandoned. (3-31-22)
02.
Financial Assistance Program
. A utility may apply to the
				Commission for approval to pay unclaimed deposits and advance payments presumed
				to be abandoned to a financial assistance program which assists the utility's
				low income and disadvantaged customers with payment of utility bills. The
				utility will file its report of such abandoned property as required by Section
				14-517, Idaho Code, and retain
				records as required by Section
				14-531, Idaho Code.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › BILLING › Section 31.21.01.200 - FURTHER DEFINITION

Current through August 31, 2023
As used in Rules
				  201 through
				  207, "bill" or "billing statement"
				  refers to a written request for payment listing charges for services provided.
				  An electronic billing statement may be provided upon customer request. Oral
				  notice of the amount of charges pending is not a bill. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › BILLING › Section 31.21.01.201 - ISSUANCE OF BILLS - CONTENTS OF BILLS

Current through August 31, 2023
01.
Billing
				Statements
. Billing statements will be issued regularly and will contain
				the following information: (3-31-22)
a. The
				date the billing statement was issued. (3-31-22)
b. The time period covered by the billing
				statement. (3-31-22)
c. The
				beginning and ending meter readings and the quantity of service provided, if
				service is metered. The billing statement must be clearly marked as estimated
				if meter data is unavailable. (3-31-22)
d. The due date of the bill and, if automatic
				payment is authorized by the customer, the date funds will be withdrawn or the
				credit card charged. (3-31-22)
e.
				An itemization of all charges, both recurring and nonrecurring.
				(3-31-22)
f. Any amount transferred
				from another account. (3-31-22)
g.
				Any amount past due. (3-31-22)
h.
				Any payments or credits applied to the customer's account since the last
				billing statement. (3-31-22)
i. The
				total amount due. (3-31-22)
j.
				Contact information for the utility, including the toll-free telephone
				number(s) available to customers for answering billing inquiries.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › BILLING › Section 31.21.01.202 - DUE DATE OF BILLS - DELINQUENT BILLS

Current through August 31, 2023
01.
Ordinary Due Date
. The utility may require that bills for service
				be paid within a specified time after the billing date. The minimum specified
				time after the billing date is fifteen (15) days (or twelve (12) days after
				mailing or delivery, if bills are mailed or delivered more than three (3) days
				after the billing date.) Upon the expiration of this time without payment, the
				bill may be considered delinquent. (3-31-22)
02.
Hardship Exemption
. When a
				residential customer certifies in writing to the utility that payment by the
				ordinary due date creates a hardship due to the particular date when the
				customer receives funds, the utility will either extend the due date up to an
				additional fifteen (15) days or bill the customer in a cycle that corresponds
				to the customer's receipt of funds. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › BILLING › Section 31.21.01.203 - BILLING ERRORS, BILLING UNDER INCORRECT RATES, OR FAILURE TO BILL FOR SERVICE

Current through August 31, 2023
01.
Billing
				Errors -- Failure to Bill
. Whenever the billing for utility service was
				not accurately determined for reasons such as a meter malfunction or failure,
				incorrect installation or programming of metering equipment, or errors in
				preparation of bills, the utility will prepare a corrected billing. If the
				utility has failed to bill a customer for service provided, the utility will
				prepare a bill for the period during which service was provided and the
				customer was not billed. At its discretion, the utility may waive rebilling for
				undercharges. (3-31-22)
02.
Billing Under Incorrect Rates
. A customer has been billed under an
				incorrect rate if the customer was billed under a rate for which the customer
				was not eligible or the customer, who is eligible for billing under more than
				one (1) rate, was billed under a rate contrary to the customer's election or
				the election was made based upon erroneous information provided by the utility.
				If a customer is billed under an incorrect rate, the utility must recalculate
				the customer's past bills and correctly calculate future bills based on the
				appropriate rate. The utility is not required to adjust bills when it has acted
				in good faith based upon information provided by the customer.
				(3-31-22)
03.
Rebilling Time
				Period
. (3-31-22)
a. If the time when
				the billing error, billing under incorrect rates, or failure to bill
				(collectively referred to as "billing problem") began cannot be reasonably
				determined to have occurred within a specific period, the corrected billings
				will not exceed the most recent six (6) months before the discovery of the
				billing problem. (3-31-22)
b. If
				the time when the billing problem began can be reasonably determined and the
				utility determines the customer was overcharged, the corrected billings will go
				back to that time, but not to exceed three (3) years from the time the billing
				problem occurred as provided by Section
				61-642, Idaho Code.
				(3-31-22)
c. If the time when the
				billing problem can be reasonably determined and the utility determines the
				customer was undercharged, the utility may rebill for a period of six (6)
				months unless a reasonable person should have known of the inaccurate billing,
				in which case the rebilling may be extended for a period not to exceed three
				(3) years. Utilities must implement procedures designed to monitor and identify
				customers who have not been billed or who have been inaccurately billed.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › BILLING › Section 31.21.01.206 - RESPONSIBILITY FOR PAYMENT OF BILLS - RESIDENTIAL CUSTOMERS

Current through August 31, 2023
01.
Customer Defined
. For
				purposes of this rule, "customer" means a customer whose name appears on the
				utility's regular bill for residential service or who signed a written
				application for service or other document informing the customer that he or she
				was assuming an obligation for payment for service. (3-31-22)
02.
Customer's Responsibility
. A
				utility will not hold a customer responsible for paying an amount owed by
				anyone who resides at the customer's premises or is a member of the customer's
				household, but whose name does not appear on the current bill or application
				for service, unless: (3-31-22)
a. The customer
				signs a written agreement to pay or otherwise expressly accepts responsibility
				for payment of the other person's bill; or (3-31-22)
b. The customer has a legal obligation to pay
				the other person's bill. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › BILLING › Section 31.21.01.207 - BILLING PROHIBITED

Current through August 31, 2023
Utilities will not bill for non-utility service(s) or
				  merchandise not ordered or otherwise authorized by the customer of record. Any
				  charges for these services that appear on a customer's bill will be removed
				  from the customer's bill within two (2) billing cycles after the customer
				  notifies the utility. A utility that unknowingly submits a bill containing
				  charges for non-utility service(s) or merchandise not ordered or otherwise
				  authorized by the customer of record will not have violated this rule if the
				  disputed amounts are removed from the customer's bill. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.300 - FURTHER DEFINITIONS

Current through August 31, 2023
As used in Rules
				  301 through
				  313: (3-31-22)
01.
Applicant
. "Applicant" is
				restricted from its general definition to refer only to applicants for
				residential or small commercial service, unless further restricted by the rule.
				(3-31-22)
02.
Customer
. "Customer" is restricted from its general definition to refer
				only to residential or small commercial customers, unless further restricted by
				the rule. (3-31-22)
03.
Non-Utility Service
. "Non-utility service" means: (3-31-22)
a. Service for which the Commission does not
				regulate rates, charges, or availability of service; (3-31-22)
b. Service for which no rate or charge is
				contained in the utility's tariffs; or (3-31-22)
c. Merchandise or equipment or charges for
				merchandise or equipment not required as a condition of receiving utility
				service. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.301 - EXPLANATION FOR DENIAL OF SERVICE TO APPLICANT

Current through August 31, 2023
01.
Explanation to Applicant
. If the utility intends to deny service
				to an applicant under Rule
				302, the utility will notify the
				applicant verbally or in writing why the utility will deny service. The utility
				will advise the applicant what action(s) the applicant will take to receive
				service, and that if there is a dispute, the applicant may file an informal or
				formal complaint with the Commission. (3-31-22)
02.
Written Notice
. If service
				is currently being provided to the premises occupied by an applicant, the
				utility will provide written notice of its refusal to serve pursuant to Rule
				312. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.302 - GROUNDS FOR DENIAL OR TERMINATION OF SERVICE WITH PRIOR NOTICE

Current through August 31, 2023
01.
Reasons for Denial or Termination
				of Service
. A utility may deny or terminate service to a customer or
				applicant without the customer's or applicant's permission, but only after
				adequate notice has been given in accordance with these rules, for one (1) or
				more of the following reasons: (3-31-22)
a.
				With respect to undisputed past due bills the customer or applicant: (3-31-22)
i. Failed to pay; (3-31-22)
ii. Paid with a dishonored check; or
				(3-31-22)
iii. Made an electronic
				payment drawn on an account with insufficient funds.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.303 - GROUNDS FOR DENIAL OR TERMINATION OF SERVICE WITHOUT PRIOR NOTICE

Current through August 31, 2023
A utility may deny or terminate service without prior notice
				  to the customer or applicant and without the customer's or applicant's
				  permission for one (1) or more of the following reasons: (3-31-22)
01.
Dangerous Conditions
. A
				condition immediately dangerous or hazardous to life, physical safety, or
				property exists, or if necessary to prevent a violation of federal, state or
				local safety or health codes. (3-31-22)
02.
Order to Terminate Service
.
				The utility is ordered to terminate service by any court, the Commission, or
				any other duly authorized public authority. (3-31-22)
03.
Illegal Use of Service
. The
				service is obtained, diverted or used without the authorization or knowledge of
				the utility. (3-31-22)
04.
Unable to Contact Customer
. The utility has tried diligently to meet the
				notice requirements of Rule
				304, but has been unsuccessful in
				its attempts to contact the customer affected. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.304 - REQUIREMENTS FOR NOTICE TO CUSTOMERS BEFORE TERMINATION OF SERVICE

Current through August 31, 2023
01.
Initial Notice
. If the
				utility intends to terminate service to a customer under Rule
				302, the utility will send to the
				customer written notice of termination mailed at least seven (7) calendar days
				before the proposed date of termination. Written notice may be provided by
				electronic mail (i.e. e-mail) if the customer is billed electronically and
				separately consents in writing to receiving electronic notification. This
				written notice will contain the information required by Rule
				305. (3-31-22)
02.
Final Notice
. The utility
				may mail a final written notice to the customer at least three (3) calendar
				days, excluding weekends and holidays, before the proposed date of termination.
				Regardless of whether the utility elects to mail a written notice, at least
				twenty-four (24) hours before the proposed date of termination, the utility
				must diligently attempt to contact the customer affected, either in person or
				by telephone, to advise the customer of the proposed action and steps to take
				to avoid or delay termination. This final notice will contain the same
				information required by Rule
				305. (3-31-22)
03.
Additional Notice
. If
				service is not terminated within twenty-one (21) calendar days after the
				proposed termination date as specified in a written notice the utility will
				again provide notice under Subsections
				304.01 and
				304.02 if it still intends to
				terminate service. (3-31-22)
04.
Failure to Pay
. No additional notice of termination is required
				if, upon receipt of a termination notice, the customer: (3-31-22)
a. Makes a payment arrangement and
				subsequently fails to keep that arrangement; (3-31-22)
b. Tenders payment with a dishonored check;
				or (3-31-22)
c. Makes an electronic
				payment drawn on an account with insufficient funds.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.305 - CONTENTS OF NOTICE OF INTENT TO TERMINATE SERVICE

Current through August 31, 2023
01.
Contents of Notice
. The
				written or oral notice of intent to terminate service required by Rule
				304 will state: (3-31-22)
a. The reason(s), citing these rules, why
				service will be terminated and the proposed date of termination;
				(3-31-22)
b. Actions the customer
				may take to avoid termination of service; (3-31-22)
c. That a certificate notifying the utility
				of a serious illness or medical emergency in the household may delay
				termination as prescribed by Rule
				308; (3-31-22)
d. That an informal or formal complaint
				concerning termination may be filed with the utility or the Commission, and
				that service will not be terminated on the ground relating to the dispute
				between the customer and the utility before resolution of the complaint (the
				Commission's address and telephone number will be given to the customer); and
				(3-31-22)
e. That the utility is
				willing to make payment arrangements (this statement will be in bold print on
				written notices). (3-31-22)
f. That
				for purposes of termination, partial payments will be applied toward utility
				service charges first, unless the customer requests otherwise, and that charges
				for non-utility services cannot be used as a basis for termination.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.306 - TERMINATION OF RESIDENTIAL GAS AND ELECTRIC SERVICE - WINTER PAYMENT PLAN

Current through August 31, 2023
01.
Restrictions on Termination of
				Service to Households with Children, Elderly, or Infirm
. Except as
				provided in Rule 303, no gas
				or electric utility may terminate service or threaten to terminate service
				during the months of December through February to any residential customer who
				declares that he or she is unable to pay in full for utility service at the
				primary household and whose primary household includes children, elderly or
				infirm persons. (3-31-22)
02.
Definitions for This Rule
. For purposes of this rule: (3-31-22)
a. "Children" means persons eighteen (18)
				years of age or younger, but customers who are emancipated minors are not
				children under this rule. (3-31-22)
b. "Elderly" means persons sixty two (62)
				years of age or older. (3-31-22)
c.
				"Infirm" means persons whose physical health or safety would be seriously
				impaired by termination of utility service. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.307 - THIRD-PARTY NOTIFICATION - RESIDENTIAL SERVICE

Current through August 31, 2023
Each gas and electric utility must provide a program for its
				  residential customers known as Third-Party Notification. Under this program,
				  the utility will, at the request of the customer, notify orally or in writing a
				  third-party designated by the customer of the utility's intention to terminate
				  service. The third-party will be under no obligation to pay the bill, but as
				  provided in Rule 313.08, no
				  customer can be considered to have refused to enter a payment arrangement
				  unless either the customer or the designated third-party has been given notice
				  of the proposed termination of service and of the customer's opportunity to
				  make payment arrangements. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.308 - SERIOUS ILLNESS OR MEDICAL EMERGENCY

Current through August 31, 2023
01.
Medical
				Certificate -- Postponement of Termination of Service
. A utility will
				postpone termination of utility service to a residential customer for thirty
				(30) calendar days from the date of receipt of a written certificate signed by
				a licensed physician or public health official with medical training. The
				certificate must contain the following information: (3-31-22)
a. A statement that the customer, a member of
				the customer's family, or other permanent resident of the premises where
				service is rendered is seriously ill or has a medical emergency or will become
				seriously ill or have a medical emergency because of termination of service,
				and that termination of utility service would adversely affect the health of
				that customer, member of the customer's family, or resident of the household.
				(3-31-22)
b. The name of the person
				whose serious illness or medical emergency would be adversely affected by
				termination and the relationship to the customer, and (3-31-22)
c. The name, title, and signature of the
				person certifying the serious illness or medical emergency.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.309 - MEDICAL FACILITIES - SHELTER CARE

Current through August 31, 2023
Where service is provided to a customer known to the utility
				  to be or identifying itself as a medical care facility, including a hospital,
				  medical clinic with resident patients, nursing home, intermediate care facility
				  or shelter care facility, a final notice of pending termination will be
				  provided to the Commission as well as to the customer. Upon request from the
				  Commission, a delay in termination of no less than seven (7) calendar days from
				  the date of notice will be allowed so that action may be taken to protect the
				  interests of the facility's residents. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.310 - INSUFFICIENT GROUNDS FOR TERMINATION OR DENIAL OF SERVICE

Current through August 31, 2023
01.
Termination of Service
.
				Utilities will not terminate service or provide notice of intent to terminate
				service if the unpaid bill cited as grounds for termination is: (3-31-22)
a. Less than fifty dollars ($50) or two (2)
				months' charges for service, whichever is less. (3-31-22)
b. For utility service to any other customer
				(unless that customer has a legal obligation to pay the other customer's bill)
				or for any other class of service. (3-31-22)
c. For the purchase of non-utility goods or
				services. (3-31-22)
d. For service
				provided four (4) or more years ago unless the customer has promised in writing
				to pay or made a payment on the bill within the last four (4) years.
				(3-31-22)
e. The subject of an
				informal or formal complaint filed with the Commission, except as provided for
				under Rule 401. (3-31-22)
f. At issue in a case pending before a court
				in the state of Idaho unless termination is authorized by court order.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.311 - TIMES WHEN SERVICE MAY BE TERMINATED - OPPORTUNITY TO AVOID TERMINATION OF SERVICE

Current through August 31, 2023
01.
When
				Termination of Service Is Prohibited
. Except as authorized by Rule
				303 or this rule, service provided
				to a customer, applicant, resident or occupant shall not be terminated:
				(3-31-22)
a. On any Friday, Saturday, Sunday,
				legal holidays recognized by the state of Idaho, or on any day immediately
				preceding any legal holiday; or (3-31-22)
b. At any time when the utility is not open
				for business. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.312 - DENIAL OR TERMINATION OF SERVICE TO MASTER-METERED ACCOUNTS AND RESIDENTS OR OCCUPANTS WHO ARE NOT CUSTOMERS

Current through August 31, 2023
01.
Notice to
				Occupants or Residents Not Customers
. Except as provided in Rules
				303.01 and
				303.02, utilities will not deny
				or terminate service without providing written notice to the residents or
				occupants of: (3-31-22)
a. A building or
				mobile home court where service is master-metered; (3-31-22)
b. A residence where the customer billed for
				service is not a resident or occupant of the premises being served; or
				(3-31-22)
c. Premises where service
				is being provided on an interim basis to a resident or occupant following a
				customer's request to terminate service. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.313 - PAYMENT ARRANGEMENTS

Current through August 31, 2023
01.
Arrangements Allowed
. When a customer cannot pay a bill in full, the
				utility will continue to serve the customer if the customer and the utility
				agree on a reasonable portion of the outstanding bill to be paid immediately,
				and the manner in which the balance of the outstanding bill will be paid. For
				customers who are unable to come to the utility's local office to make payment
				arrangements, a gas or electric utility must, upon request by the customer,
				make payment arrangements over the telephone, by mail or at the customer's
				home. (3-31-22)
02.
Reasonableness
. In deciding on the reasonableness of a particular
				agreement, the utility will take into account the customer's ability to pay,
				the size of the unpaid balance, the customer's payment history, and the amount
				of time and reasons why the debt is outstanding. (3-31-22)
03.
Application of Payment
.
				Unless the customer designates otherwise, payments are to be first applied to
				the undisputed balance owed by the customer for utility services and associated
				installation charges, taxes, franchise fees and surcharges. (3-31-22)
04.
Second Arrangement
. If a
				customer fails to make the payment agreed upon by the date that it is due, the
				utility may, but is not obligated to, enter into a second such agreement.
				(3-31-22)
05.
When
				Arrangement Not Binding
. No payment arrangement binds a customer if it
				requires the customer to forego any right provided for in these rules.
				(3-31-22)
06.
Level Pay Plans
				Acceptable Payment Arrangement
. Payment arrangements may be in the form
				of a Level Pay Plan that will equalize monthly payments of all arrears, if any,
				and anticipated future bill amounts over a period of not less than one (1)
				year. No customer agreeing to a reasonable payment arrangement is required to
				choose this plan. (3-31-22)
07.
Third-Party Contact
. If a utility has been unable to contact a
				customer concerning termination, but has contacted the customer's third-party
				designated under Rule
				307 and has failed to receive a
				response from the customer within seven (7) days after the third-party was
				contacted, the utility may treat the customer as one who has been contacted and
				has declined to enter into a reasonable payment arrangement.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › DENIAL AND TERMINATION OF SERVICE AND PAYMENT ARRANGEMENT RULES FOR RESIDENTIAL AND SMALL COMMERCIAL CUSTOMERS › Section 31.21.01.314. - 399 - RESERVED

Current through August 31, 2023
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › COMPLAINT PROCEDURE › Section 31.21.01.400 - COMPLAINT TO UTILITY

Current through August 31, 2023
01.
Complaint
. A customer or applicant for service may complain at any time
				to the utility about any deposit or written guarantee required as a condition
				of service, billing, termination of service, quality or availability of
				service, or any other matter regarding utility services, policies and
				practices. The customer or applicant may request a conference with the utility,
				but this provision does not affect any statute of limitation that might
				otherwise apply. Complaints to the utility may be made orally or in writing. A
				complaint is considered filed upon receipt by the utility. In making a
				complaint or request for conference, the customer or applicant will state the
				customer's or applicant's name, service address, and the general nature of the
				complaint. (3-31-22)
02.
Investigation by Utility
. The utility will promptly, thoroughly and
				completely investigate the complaint, notify the customer or applicant of the
				results of the investigation, and make a good-faith attempt to resolve the
				complaint. The oral or written notification will advise the customer or
				applicant that the customer or applicant may request the Commission to review
				the utility's proposed disposition of the complaint. (3-31-22)
03.
Service Maintained
. The
				utility will not terminate service based upon the subject matter of the
				complaint while investigating the complaint or making a good-faith attempt to
				resolve the complaint. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › COMPLAINT PROCEDURE › Section 31.21.01.401 - COMPLAINT TO COMMISSION

Current through August 31, 2023
01.
Informal
				Complaint
. If a customer or applicant who has complained to a utility is
				dissatisfied with a utility's proposed disposition of the complaint, the
				customer or applicant may file an informal complaint with request the
				Commission. Customers and applicants are encouraged, but not required, to
				contact the utility before filing an informal complaint. (3-31-22)
02.
Termination of Service - Undisputed
				Bills
. Utility service must not be terminated nor termination threatened
				by notice or otherwise while the complaint is pending before the Commission.
				The utility may continue to issue bills and request payment from the customer
				of any undisputed amounts. (3-31-22)
03.
Customer's Rights Protected
.
				No customer or applicant will be denied the opportunity to file an informal or
				formal complaint with the Commission. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › COMPLAINT PROCEDURE › Section 31.21.01.402 - RECORD OF COMPLAINTS

Current through August 31, 2023
01.
Recordkeeping
. Each utility must keep a written record of complaints
				made under Rules 400 and
				401. These records must be retained
				for a minimum of one (1) year by the utility. These written records are to be
				readily available upon request by the concerned customer, the customer's agent
				possessing written authorization, or the Commission. (3-31-22)
02.
Reporting
. Each utility
				must, at the Commission's request, submit a report to the Commission that
				states and classifies the number of complaints made to the utility pursuant to
				Rules 400 and
				401, and the general subject matter
				of the complaints. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › COMPLAINT PROCEDURE › Section 31.21.01.403 - UTILITY RESPONSE TO INFORMAL COMPLAINTS

Current through August 31, 2023
01.
Response to Commission
. Within ten (10) business days of receiving
				notification that an informal complaint involving the utility has been filed
				with the Commission, the utility must respond verbally or in writing to the
				Commission. A utility will be granted an extension of time to prepare its
				response if it represents that it is making a good faith effort to resolve the
				matter in dispute. A full and complete response should be submitted to the
				Commission no later than thirty (30) days after receipt of notification from
				the Commission. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RULES FOR DEPOSIT, DENIAL, AND TERMINATION OF SERVICE FOR INDUSTRIAL, LARGE COMMERCIAL, AND IRRIGATION CUSTOMERS › Section 31.21.01.600 - DEFINITIONS

Current through August 31, 2023
As used in Rules
				  601 through
				  605. (3-31-22)
01.
Advance Payment
. "Advance
				payment" means a payment made prior to receiving service that will be credited
				to the customer's account at a later date. (3-31-22)
02.
Applicant
. "Applicant" means
				an applicant for industrial, large commercial or irrigation service.
				(3-31-22)
03.
Customer
. "Customer" means an industrial, large commercial or irrigation
				customer, unless further restricted by the rule. The Commission will maintain
				on file a list of which customer classes of a given utility are industrial,
				large commercial, and irrigation. (3-31-22)
04.
Deposit
. "Deposit" means any
				payment held as security for future payment or performance that is
				reimbursable. (3-31-22)
05.
Written Notice
. "Written notice" of the utility's intent to deny or
				terminate service may be mailed or otherwise delivered to the applicant,
				occupant or customer. Written notice may be provided by electronic mail (i.e.,
				e-mail) if the customer is billed electronically and separately consents in
				writing to "opt-in" to receiving electronic notification. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RULES FOR DEPOSIT, DENIAL, AND TERMINATION OF SERVICE FOR INDUSTRIAL, LARGE COMMERCIAL, AND IRRIGATION CUSTOMERS › Section 31.21.01.601 - DEPOSIT REQUIREMENTS AND ADVANCE PAYMENTS

Current through August 31, 2023
An applicant or customer may be required to pay a deposit or
				  make an advance payment in accordance with the utility's tariff filed with the
				  Commission. If an applicant or customer has sought any form of relief under the
				  Federal Bankruptcy Laws, has been brought within the jurisdiction of the
				  bankruptcy court for any reason in an involuntary manner, or has had a receiver
				  appointed in a state court proceeding, then a deposit may be demanded as
				  allowed by the Federal Bankruptcy Laws, or as directed by the state court.
				  (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RULES FOR DEPOSIT, DENIAL, AND TERMINATION OF SERVICE FOR INDUSTRIAL, LARGE COMMERCIAL, AND IRRIGATION CUSTOMERS › Section 31.21.01.602 - GROUNDS FOR DENIAL OR TERMINATION OF SERVICE WITH PRIOR NOTICE

Current through August 31, 2023
A utility may deny or terminate service to an industrial,
				  large commercial or irrigation customer without its permission, but only after
				  adequate notice has been given in accordance with these rules, for one (1) or
				  more of the following reasons: (3-31-22)
01.
Any Reason Listed in Rule
				302.01.a. Through
				302.01.f.
(3-31-22)
02.
Failure to Make Advance Payment or Provide Guarantee
. The customer
				or applicant failed to make a required advance payment, pay a deposit or
				provide an acceptable guarantee, when required by the applicable tariff or
				contract. (3-31-22)
03.
Failure to Apply for Service
. The customer or applicant failed to
				apply for service with the utility. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RULES FOR DEPOSIT, DENIAL, AND TERMINATION OF SERVICE FOR INDUSTRIAL, LARGE COMMERCIAL, AND IRRIGATION CUSTOMERS › Section 31.21.01.603 - REQUIREMENTS FOR AND CONTENTS OF NOTICE BEFORE TERMINATION OF SERVICE

Current through August 31, 2023
01.
Initial Notice
. If the
				utility intends to terminate service under Rule
				602, the utility will mail the
				customer written notice of termination at least seven (7) calendar days before
				the proposed termination date. The written notice of termination will state:
				(3-31-22)
02.
Final
				Notice
. The utility may mail a final written notice to customers at
				least three (3) calendar days, excluding weekends and holidays, before the
				proposed date of termination. Regardless of whether the utility elects to mail
				a written notice, at least twenty-four (24) hours prior to actual termination,
				the utility will diligently attempt to contact the customer affected, either in
				person or by telephone, to apprise the customer of the proposed action. This
				final notice will contain the same information required above for written
				notice. Each utility will maintain clear, written records of oral notices,
				showing dates and the utility employee giving the notices. (3-31-22)