reglab/statecodes huggingface dataset:
Connecticut Administrative Code › Title 16 - Public Service Companies › 245 - Licensing Electric Suppliers › Section 16-245-1 - Definitions

Current through July 10, 2024
As used in sections 16-245-1 to 16-245a-2, inclusive, of the
				Regulations of Connecticut State Agencies:
(1) "Alternative compliance payment" means the
			 payment required pursuant to section 16-245(k) or 16-244c(h)(1) of the Connecticut
			 General Statutes for failure to meet the renewable energy portfolio
			 standards;
(2) "Applicant" means any
			 person, as defined in section 16-1 of the Connecticut General Statutes, who applies
			 for a license to become an electric supplier in this state pursuant to section
			 16-245 of the Connecticut General Statutes, and any municipal electric utility that
			 applies, pursuant to section 16-245c of the Connecticut General Statutes, for a
			 license to provide electric generation services to end use customers outside of its
			 service area using the transmission or distribution system or facilities of an
			 electric distribution company, as defined in section 16-1 of the Connecticut General
			 Statutes;
(3) "Authority" means the
			 Public Utilities Regulatory Authority or its successor;
(4) "Class I renewable energy source" has the same
			 meaning as provided in section 16-1 of the Connecticut General Statutes;
(5) "Class II renewable energy source" has the
			 same meaning as provided in section 16-1 of the Connecticut General
			 Statutes;
(6) "Class III source" has the
			 same meaning as provided in section 16-1 of the Connecticut General
			 Statutes;
(7) "Electric distribution
			 company" has the same meaning as provided in section 16-1 of the Connecticut General
			 Statutes;
(8) "Electric supplier" has
			 the same meaning as provided in section 16-1 of the Connecticut General
			 Statutes;
(9) "ISO" means ISO - New
			 England, Inc. and includes any successor organization thereto;
(10) "Municipal electric utility" means a
			 municipal electric utility established under chapter 101 of the Connecticut General
			 Statutes or any other electric utility owned, leased, maintained, operated, managed
			 or controlled by any unit of local government under any general statute or any
			 public or special act;
(11) "NEPOOL"
			 means the New England Power Pool and includes any successor organization
			 thereto;
(12) "NEPOOL GIS" means the
			 generation information system and associated operating rules that govern the
			 tracking of generation attributes, as approved by NEPOOL, and as amended from time
			 to time;
(13) "Participating municipal
			 electric utility" has the same meaning as provided in section 16-1 of the
			 Connecticut General Statutes;
(14)
			 "Security" means a bond, letter of credit, guarantee, or other appropriate financial
			 instruments approved by the Authority from a creditworthy financial institution; and
(15) "Total output or services" means
			 an electric supplier's or electric distribution company's pool transmission facility
			 load obligation data assignment in the NEPOOL GIS.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245 - Licensing Electric Suppliers › Section 16-245-3 - Post-licensing requirements

Current through July 10, 2024
(a) In addition to
			 the conditions described in subsection (g) of section
			 16-245
			 of the Connecticut General Statutes, it shall be a condition of continuing
			 licensure for an electric supplier to provide:
(1) Any and all information requested by the
			 department for the purpose of compiling quarterly disclosure reports required
			 pursuant to section
			 16-245p
			 of the Connecticut General Statutes;
(2) Any and all information requested by the
			 department in its implementation of section
			 16-245x
			 of the Connecticut General Statutes; and
(3) Any and all information that the electric
			 supplier is required to provide pursuant to section
			 16-245y(b)
			 of the Connecticut General Statutes.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245 - Licensing Electric Suppliers › Section 16-245-4 - Security

Current through July 10, 2024
(a) An electric supplier shall maintain
			 security in an amount that will ensure its financial responsibility and its
			 supply of electricity to end use customers in accordance with contracts,
			 agreements or arrangements. An electric supplier may elect to maintain security
			 in the amount of $250,000 or five per cent of its estimated gross receipts for
			 its first full year of operation. Such security shall name the department as
			 obligee. Failure to pay the full amount of taxes or assessments due, or failure
			 to supply electricity or other services in accordance with contracts,
			 agreements, or arrangements may cause payments to be made under the
			 security.
(b) Security based on an
			 electric supplier's gross receipts shall be subject to annual adjustment. The
			 department may require an increase in the amount of the security if the
			 electric supplier's annual gross receipts increase more than ten percent from
			 the gross receipts amount previously used by the department to determine the
			 level of security required, except in no event shall the department require
			 security in excess of $250,000.
(c)
			 An electric supplier that petitions the department to expand the authority
			 granted in its license shall maintain security in an amount that will ensure
			 its financial responsibility and its supply of electricity to end use customers
			 in accordance with contracts, agreements or arrangements, and may elect to
			 maintain security in the amount of $250,000 or five per cent of the electric
			 supplier's estimated gross receipts for its first full year of expanded
			 operation. The security shall be subject to annual adjustment by the department
			 pursuant to subsection (b) of this section.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245 - Licensing Electric Suppliers › Section 16-245-6 - Enforcement

Current through July 10, 2024
In determining the appropriate sanction for violation of any
				licensing requirement, the department shall consider the following:
(1) The appropriateness of the sanction or
			 fine to the size of the business of the person charged;
(2) The gravity of the violation;
(3) The number of past violations by the
			 person charged;
(4) The good faith
			 effort to achieve compliance;
(5)
			 The proposed programs and procedures to ensure compliance in the future;
			 and
(6) Such other factors deemed
			 appropriate and material to the particular circumstances of the
			 violation.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245a - Administration of Renewable Energy Portfolio Requirements › Section 16-245a-1 - Reporting requirement. Operating rules. Renewable energy portfolio deficiencies

Current through July 10, 2024
(a)
Electric
			 Supplier Annual Reporting Requirement.
Each electric supplier shall submit to
			 the Authority annually, on or before the date published by the Authority in its
			 annual notice of the renewable energy portfolio compliance docket, a report
			 demonstrating such electric supplier's compliance with the renewable energy
			 portfolio standards set forth in sections 16-245a and 16-243q of the Connecticut
			 General Statutes and in any other applicable law, for the previous calendar year.
			 The report shall be based exclusively on certificates issued by the NEPOOL GIS. The
			 electric supplier shall submit a report to the Authority pursuant to this subsection
			 regardless of whether such electric supplier served load during the previous
			 calendar year. The report, which shall be completed accurately and in its entirety,
			 shall be on a form prescribed by the Authority, which may include the following
			 information:
(1) Name, address and phone number of
			 the electric supplier;
(2) Name,
			 address, phone number and electronic mail address of the contact person of the
			 electric supplier;
(3) Amount of full
			 load served, renewable energy certificates required, renewable energy certificates
			 purchased, renewable energy certificates deficient, and alternative compliance
			 payments owed;
(4) Copies of all
			 quarterly and annual reports issued by the NEPOOL GIS during the previous calendar
			 year;
(5) The per cent of total output
			 or services generated from Class I renewable energy sources and Class II renewable
			 energy sources and obtained from Class III sources to meet the renewable energy
			 portfolio standards during the previous calendar year;
(6) The electric supplier's calculations used to
			 determine the percentages provided in subdivision (5) of this subsection;
(7) Any revisions necessary to the amount of the
			 security as a result of variations in the amount of the forecast year load pursuant
			 to subdivision (2) of subsection (b) of this section;
(8) An attestation that the electric supplier is
			 in compliance with the requirement in subsection (b) of this section to maintain a
			 security, except that no attestation shall be necessary for any such electric
			 supplier exempt from such requirement pursuant to subdivision (5) of said
			 subsection; and
(9) Any other
			 information which the Authority deems necessary.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245a - Administration of Renewable Energy Portfolio Requirements › Section 16-245a-2 - Registration of renewable energy electric generating units

Current through July 10, 2024
(a)
Units located within New
			 England.
The department shall issue registration numbers to electric
			 generation units eligible as Class I or Class II renewable energy sources that
			 have submitted a registration application to the NEPOOL GIS. Such renewable
			 energy electric units shall apply for registration on a form prescribed by the
			 department.
(b)
Facilities
			 located outside New England.
The department shall issue registration
			 numbers to electric generation units eligible as Class I or Class II renewable
			 energy sources located outside NEPOOL as permitted by section
			 16-245a(a)(2)
			 of the Connecticut General Statutes. Such renewable energy electric generation
			 units shall apply for registration on a form prescribed by the
			 department.
(c)
Facilities
			 subject to emissions limitations.
Each electric generation unit subject
			 to the average nitrogen oxide rate restrictions contained in the definitions of
			 Class I and Class II renewable energy sources shall file with the department
			 within forty-five (45) days of the end of each calendar quarter an affidavit
			 attesting to the unit's average nitrogen oxide emission rate per million BTU of
			 heat input for such quarter. Upon receipt of such information, the department
			 shall notify the applicable generation information system administrator of such
			 unit's eligibility for trading as a renewable energy resource in Connecticut.
			 Failure to file such affidavit may result in the revocation of the renewable
			 energy unit's registration number, rendering energy generated by the unit
			 ineligible for trading as a renewable energy resource in Connecticut.
(d)
Audits.
The department may
			 audit any renewable energy electric generation unit at any time to determine
			 the unit's eligibility as a Class I or Class II renewable energy
			 source.
(e)
Objections to
			 classification.
Any person that objects to the department's
			 classification of an electric generating unit pursuant to this section may
			 request a declaratory ruling from the Department of Public Utility Control
			 pursuant to section
			 4-176
			 of the Connecticut General Statutes as to the electric generating unit's
			 eligibility as a Class I or Class II renewable energy source.
(f)
Notification of changed
			 information.
If any of the information provided in a registration
			 application submitted pursuant to this section changes, the department shall be
			 notified of any such changes within 10 days. Failure to notify the department
			 of such changed information within 10 days may result in the revocation of the
			 renewable energy unit's registration number.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245c - Municipal Electric Utilities to Become Participating Municipal Electric Utilities › Section 16-245c-1 - Definitions

Current through July 10, 2024
(1) "Applicant" means any municipal electric
			 utility that applies for a license to provide electric generation services to
			 end use customers outside of its service area using the transmission or
			 distribution system or facilities of an electric distribution company, as
			 defined in section
			 16-1 of
			 the Connecticut General Statutes;
(2) "Electric supplier" means "electric
			 supplier" as defined in section
			 16-1 of
			 the Connecticut General Statutes;
(3) "ISO" means the New England Regional
			 Independent System Operator;
(4)
			 "Municipal electric utility" means a municipal electric utility established
			 under chapter 101 of the Connecticut General Statutes or any other electric
			 utility owned, leased, maintained, operated, managed or controlled by any unit
			 of local government under any general statute or any public or special
			 act;
(5) "Participating municipal
			 electric utility" means "participating municipal electric utility" as defined
			 in section
			 16-1 of
			 the Connecticut General Statutes;
(6) "Service area" means "service area" as
			 defined in section
			 16-245c
			 of the Connecticut General Statutes; and
(7) "Stranded costs" means a municipal
			 electric utility's legitimate, verifiable and unmitigable generation-related
			 costs, as identified and calculated by the municipal electric utility, which
			 costs were made unrecoverable as a result of the municipal electric utility's
			 entrance into the competitive electric generation market.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245c - Municipal Electric Utilities to Become Participating Municipal Electric Utilities › Section 16-245c-2 - Application to become a participating municipal electric utility

Current through July 10, 2024
Any application to become a participating municipal electric
				utility shall consist of the following:
(1) Proof of open and nondiscriminatory
			 access to all distribution facilities the applicant owns or operates by all
			 electric suppliers pursuant to section
			 16-245c-3
			 of the Regulations of Connecticut State Agencies;
(2) Proof that the applicant has unbundled
			 and separated all of its generation assets and all generation-related
			 operations and functions pursuant to section
			 16-245c-4 of
			 the Regulations of Connecticut State Agencies; and
(3) A licensing application filed pursuant to
			 section
			 16-245-1
			 to section
			 16-245-6,
			 inclusive, of the Regulations of Connecticut State Agencies.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245c - Municipal Electric Utilities to Become Participating Municipal Electric Utilities › Section 16-245c-3 - Open and nondiscriminatory access

Current through July 10, 2024
To demonstrate its capability to provide to all electric
				suppliers open and nondiscriminatory access to all distribution facilities it
				owns or operates, an applicant shall submit with its licensing application the
				following:
(1) All relevant tariffs
			 for the electric transmission and electric distribution services the applicant
			 offers, along with all supporting cost documentation and work papers for such
			 tariffs;
(2) If the applicant
			 proposes to recover stranded costs from customers located within its service
			 area as it existed prior to July 1, 1998, a description of the costs to be
			 recovered, the amount of costs to be recovered, the basis for the determination
			 of those costs, and a description of the rate mechanism through which such
			 costs would be recovered;
(3) Proof
			 of the applicant's ability to coordinate activities with the ISO for purposes
			 of allowing electric suppliers to serve end use customers of the applicant;
			 and
(4) Proof that the applicant's
			 electric distribution services customers are allowed to choose among electric
			 suppliers for electric generation services on an equivalent basis with end use
			 customers of electric distribution companies. To demonstrate such an equivalent
			 choice, an applicant shall submit:
(A) The
			 applicant's billing and metering protocols and any statement of terms and
			 conditions to which electric suppliers would be expected to abide;
(B) The procedures to be used by the
			 applicant to effectuate a change in electric supplier for its electric
			 distribution services customers;
(C) Any municipal ordinances, regulations or
			 bylaws that pertain to the delivery of electric generation services;
			 and
(D) The terms and conditions
			 under which an electric distribution services customer will be allowed to
			 return as an electric generation services customer of the applicant after
			 having chosen another electric supplier.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245c - Municipal Electric Utilities to Become Participating Municipal Electric Utilities › Section 16-245c-4 - Unbundled generation

Current through July 10, 2024
(a) If the
			 applicant unbundled and separated all of its generation assets and
			 generation-related operations by sale or transfer to an unrelated entity, or by
			 transferring such assets and operations on a functional basis to one or more
			 separate divisions of the applicant, it shall submit with its licensing
			 application the following:
(1) A description
			 of the process used by the applicant to unbundle and separate its generation
			 assets and all generation-related operations and functions;
(2) Evidence that the unbundling and
			 separation occurred, including, as applicable, documentation of sale or
			 transfer to an unrelated entity, or of the transfer on a functional basis to
			 one or more separate divisions, in which case the applicant shall demonstrate
			 how the structural separation implemented safeguards against
			 cross-subsidization, including the applicant's code of conduct established to
			 ensure nondiscriminatory access and fair dealing between the municipal electric
			 utility, the separate division to which generation assets and
			 generation-related functions have been transferred, and electric
			 suppliers;
(3) Evidence that the
			 buyer or transferee in any sale or transfer related to unbundling and
			 separation will preserve labor agreements in effect at the time of the sale or
			 transfer; and
(4) Testimony or
			 other evidence supporting the unbundling and separation as meeting the
			 requirements of section
			 16-245c
			 of the Connecticut General Statutes.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245d - Standard Billing Format for Electric Distribution Companies › Section 16-245d-1 - Bill components

Current through July 10, 2024
(a)
Bills
			 issued by an electric distribution company.
Bills issued by an electric
			 distribution company shall contain the following information:
(1) Payment Information. Each electric
			 distribution company that is responsible for customer billing shall include the
			 following payment information in each customer's bill:
(A) The payment due date; and
(B) The total amount owed by the customer,
			 separated to show:
(i) Current charges;
			 and
(ii) Any unpaid amounts from
			 previous bills, except that an electric distribution company that bills for
			 electric generation services is required to maintain and show the customer's
			 outstanding electric generation services balances with an electric supplier in
			 only two customer bills after the relationship between the electric supplier
			 and the customer has ended for any reason.
Connecticut Administrative Code › Title 16 - Public Service Companies › 245d - Standard Billing Format for Electric Distribution Companies › Section 16-245d-2 - Billing relationship between electric distribution company and electric suppliers

Current through July 10, 2024
(a) For purposes of
			 this section, an electric distribution company shall classify current charges
			 and past due charges in accordance with its rules and regulations filed with
			 the department.
(b) Except as
			 provided in subsection (c), an electric distribution company that bills
			 customers for both electric distribution services and electric generation
			 services shall apply any partial bill payments or late bill payments as
			 follows:
(1) Total past due balances for the
			 competitive transition assessment, the systems benefits charge, applicable end
			 user taxes, the conservation and load management charge, the renewable energy
			 investment charge, electric transmission service, and electric distribution
			 service; then
(2) Total past due
			 balances for electric generation services from present electric suppliers;
			 then
(3) Total past due balances
			 for alternative transitional standard offer or alternative standard service;
			 then
(4) Current charges for the
			 competitive transition assessment, the systems benefits charge, applicable end
			 user taxes, the conservation and load management charge, the renewable energy
			 investment charge, electric transmission service, and electric distribution
			 service; then
(5) Current charges
			 for electric generation services; then
(6) Current charges for alternative
			 transitional standard offer or alternative standard service; then
(7) Total charges for electric generation
			 services from former electric suppliers, in which case the most recent electric
			 suppliers shall be paid first.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247c - Ancillary Specialized Telecommunications Services › Telecommunications Regulations › Section 16-247c-2 - Definitions

Current through July 10, 2024
As used in Sections 16-247c-2 to
				  16-247c-5, inclusive, of the
				  Regulations of Connecticut State Agencies:
(1) "Telecommunications Company" menas any
				person, firm or corporation certified by the department to provide intrastate
				telecommunications services pursuant to section
				16-247g
				of the Connecticut General Statutes.
(2) "Customer" means any person or entity who
				has contracted with a certified telecommunications company for intrastate
				telecommunications services.
(3)
				"Complaint" means any allegation of error in billing, disputed charge or claims
				of discriminatory or unfair practices, procedures or policies made against a
				certified telecommunications company.
(4) "Facilities-based Provider" means any
				person, firm or corporation that is certified by the department pursuant to
				section
				16-247g
				of the General Statutes and owns any of the instrumentalities, facilities, or
				apparatus, except for customer premises equipment, which are used for the
				provision of its telecommunications service.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247c - Ancillary Specialized Telecommunications Services › Telecommunications Regulations › Section 16-247c-5 - Access to the public right of way by certified competitive providers

Current through July 10, 2024
(a) No certified telecommunications company
				shall install, maintain, operate, manage or control facilities under or over
				any public highway or street for the provision of telecommunications service
				without the approval of the department for each such facility.
(b) Applications for approval to install,
				maintain, operate, manage or control facilities over or under any public street
				or highway shall be filed at least 90 days prior to the commencement of
				construction, and shall include the following information:
(1) the specific location of the proposed
				facilities;
(2) a detailed
				description of the proposed facilities, including:
(A) all applicable National Electric Safety
				Code design standards and;
(B)
				construction standards;
(3) the purpose, intended use and need for
				the proposed facilities;
(4)
				proposed specifications, plans and procedures to protect the public safety
				during the construction, operation and maintenance of the proposed
				facilities.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247c - Ancillary Specialized Telecommunications Services › Telecommunications Regulations › Section 16-247c-6 - Contracts for access and wiring between telecommunications providers and owners of occupied buildings

Current through July 10, 2024
(a) In contracts
				pertaining to access and wiring between telecommunications providers and owners
				of occupied buildings, the following terms shall not be included:
(1) Any term that unreasonably restricts the
				ability of a telecommunications provider to enter an occupied building to
				restore service to a tenant in the event of a service interruption.
(2) Any term that interferes with the ability
				of the owner of an occupied building to guarantee building safety and security
				and which unreasonably interferes with the operation of existing
				tenants.
(3) Any term that grants
				an exclusive license to any telecommunications provider.
(4) Any term that precludes any
				telecommunications provider from negotiating with the owner of an occupied
				building at a tenant's request pursuant to subsection (c) of section
				16-247
l
of the Connecticut general statutes.
(5) Any term that has the effect, directly or
				indirectly, of diminishing or interfering with the right of tenants to use or
				receive telecommunications service from other telecommunications
				providers.
(6) Any term that
				discriminates in favor of any one telecommunications service provider with
				respect to the provision of access or compensation requested.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247d - Compensation to Owners of Occupied Buildings › Section 16-247d-1 - Rights of owners to just compensation

Current through July 10, 2024
The owners of occupied buildings may apply to the Department of
				Public Utility Control for compensation for any taking of property associated
				with the installation of wiring and ancillary facilities by a
				telecommunications provider for the provision of telecommunications services to
				the occupied building, in accordance with the criteria outlined in Section
				16-247d-7.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247d - Compensation to Owners of Occupied Buildings › Section 16-247d-2 - Notice to owners regarding intent to install telecommunications facilities

Current through July 10, 2024
The telecommunications provider seeking permission to install
				facilities in an occupied building shall notify the owner of the building not
				fewer than thirty days before the proposed date on which installation is to
				commence. The telecommunications provider shall include in this notice its
				proposed plan of installation for the telecommunications service. Said notice
				shall be sent by certified mail, return receipt requested.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247d - Compensation to Owners of Occupied Buildings › Section 16-247d-3 - Notice to department, telecommunications provider and OCC regarding intent to seek compensation

Current through July 10, 2024
Any owner of an occupied building who wishes to petition for
				compensation shall file an application with the department no later than thirty
				days following receipt of the Notice of intent to install telecommunications
				facilities, required under section
				16-247d-2.
				The owner also shall send a copy of said application to the telecommunications
				provider seeking to install facilities and to the Office of Consumer Counsel.
				This application shall include the amount of compensation being sought and the
				basis for such claim. Failure of the owner to petition the department within
				the time limit specified under this section shall be deemed a waiver by the
				owner of the right to seek compensation for said
				installation.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247d - Compensation to Owners of Occupied Buildings › Section 16-247d-5 - Authorization for negotiations

Current through July 10, 2024
Upon the filing of the application authorized under Section
				16-247d-3,
				the owner of an occupied building and the telecommunications provider shall
				attempt to reach a mutually acceptable agreement regarding the amount of
				reasonable compensation due the owner as a result of the installation of
				telecommunications facilities in the occupied building. Upon request of either
				the owner or the telecommunications provider, the Office of Consumer Counsel
				may participate in such negotiations.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247d - Compensation to Owners of Occupied Buildings › Section 16-247d-6 - Department proceedings

Current through July 10, 2024
(a) Any proposed
			 agreement between the owner of an occupied building and the telecommunications
			 provider shall be submitted to the department within sixty days of the date of
			 the application submitted under Section
			 16-247d-3
			 for approval by the department. Such agreement shall contain the criteria
			 considered, as outlined in Section
			 16-247d-7,
			 upon which the amount of compensation was calculated. The department shall
			 render a final decision either approving or denying said proposed agreement
			 within ninety days of the receipt of the agreement by the department. The
			 department may hold a public hearing on the proposed agreement before rendering
			 its decision.
(b) If the owner and
			 the telecommunications provider are unable to reach an agreement within the
			 sixty days provided under Section 16-247d-6(a), or if the department has denied
			 the agreement submitted by the owner and the telecommunications provider, the
			 department shall commence proceedings for a hearing to determine the
			 appropriate compensation. The telecommunications provider, the owner and the
			 Office of Consumer Counsel shall be designated as parties to such proceeding.
			 The department shall complete such investigation and render a decision not
			 later than ninety days after initiation of the proceeding.
(c) Nothing in Section
			 16-247d-6
			 shall be deemed to impair or delay the right of the telecommunications provider
			 to install, maintain or remove telecommunications facilities, or to provide
			 service to an individual unit in the subject premises, during the pendency of
			 these proceedings.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247d - Compensation to Owners of Occupied Buildings › Section 16-247d-7 - Criteria

Current through July 10, 2024
In its determination of an appropriate award of compensation
				due the owner, the department shall consider the following:
(1) The location and amount of space occupied
			 by the installation;
(2) Any
			 evidence that the owner has a specific alternative use for any space which
			 would be occupied by the telecommunications facilities, the loss of which will
			 result in a specific quantifiable loss to the owner;
(3) The value of the applicant's property
			 before the installation of telecommunications facilities, and the value of the
			 property subsequent to the installation of telecommunications facilities and
			 the method or methods used to determine such values;
(4) Whether the installation of the
			 telecommunications facilities will interfere with the use and occupancy of the
			 building, which interference would cause a decrease in the rental or resale
			 value of the building; and
(5) Any
			 actual costs incurred by the property owner directly related to the
			 installation of the telecommunications facilities.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247d - Compensation to Owners of Occupied Buildings › Section 16-247d-8 - Appeal

Current through July 10, 2024
Any determination made by the department under Section
				16-247d-6
				of these regulations may be appealed by an aggrieved party in accordance with
				the provision contained in Section
				4-183 of
				the General Statutes of Connecticut.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247g - Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers › Section 16-247g-1 - Definitions

Current through July 10, 2024
(1) "Basic service" means basic monthly
			 service, intrastate toll service provided by the same company, FCC-authorized
			 access, white pages listings, message units, and such other items as the
			 department may designate.
(2)
			 "Company" means any telecommunications provider.
(3) "Company complaint" means any matter that
			 is communicated by telephone, letter, facsimile, e-mail, in person or by any
			 other means to a telecommunications provider by any person expressing
			 dissatisfaction with the company's information or services and such matter is
			 escalated to the telecommunications provider's next level of complaint
			 resolution.
(4) "Customer" means
			 any person who has contracted with a telecommunications provider for
			 telecommunications service.
(5)
			 "Department" means the Department of Public Utility Control.
(6) "Department complaint" means any matter
			 that is communicated to the department by any person who has contacted a
			 telecommunications service provider concerning information or service in the
			 categories of billing, security deposit, installation, line extension, outage,
			 payment arrangement, quality of service, termination, workmanship, employee
			 attitude in serving the public, or other complaint, and such person remains
			 dissatisfied with the company's handling of the complaint.
(7) "Facilities-based provider" means a
			 telecommunications provider that provides telecommunications services using its
			 own or leased facilities.
(8)
			 "Non-basic service" means intrastate toll provided by a company other than that
			 providing basic service, interstate toll, special circuits, terminal equipment,
			 directory advertising, inside wire maintenance, operator service providers,
			 900-calls, purchased equipment, internet service, voice mail, and such other
			 items as the department may designate.
(9) "Reseller provider" means a
			 telecommunications provider that provides telecommunications services using the
			 facilities of underlying carriers.
(10) "Telecommunications provider" means any
			 telephone company, certified local exchange carrier or certified
			 telecommunications provider as defined in section
			 16-1 of
			 the Connecticut General Statutes.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247g - Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers › Section 16-247g-2 - Quality of service standards

Current through July 10, 2024
(a) Each
			 telecommunications provider, shall meet the following monthly quality of
			 service standards:
(1) Trouble Reports Per
			 Hundred Lines measures customer service trouble reports when customers are
			 isolated from the network, including but not limited to intermittent no dial
			 tone, cross-talk, static noises, error in termination calls, and repeat reports
			 on customer lines that had a prior trouble report cleared within the last 14
			 calendar days. Service trouble found to be located on the side of network
			 interface including customer premise equipment and subsequent trouble report
			 are excluded from the calculation. Trouble Reports Per Hundred Lines is
			 calculated in terms of customer service trouble reports per 100 working access
			 lines. The minimum standard requirement shall be 2.25.
(2) Maintenance Appointment Met measures
			 service repairs by percentage of customer appointments missed and is calculated
			 by dividing the number of appointments missed by the company by the total
			 number of initial service trouble reports. The minimum standard requirement
			 shall be 90 percent of appointments met.
(3) Installation Appointments Met measures
			 the percentage of missed appointments to the number of service orders. It is
			 calculated by dividing the number of appointments missed by the company by the
			 total number of service orders. The minimum standard requirement shall be 90
			 percent of appointments met.
(4)
			 Installation Interval standard upon customer request requires 95 percent of all
			 service orders to be completed by the company within 5 business days.
(5) Out of Service Repair standard requires
			 90 percent of all service repairs received by the company in any given 24-hour
			 period shall be cleared within 24 hours.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247g - Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers › Section 16-247g-3 - Notice of rates

Current through July 10, 2024
Each company shall by first class mail, or other written means
				acceptable to the department confirm in writing to the customer, within thirty
				days of the inception of service, a simple and clear description of the rates
				and services that the customer has chosen.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247g - Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers › Section 16-247g-4 - Billing practices

Current through July 10, 2024
Each telecommunications provider shall provide each customer
				with a description of the company's billing practices at the time of initial
				subscription and at least annually thereafter. The description shall at a
				minimum, include information on the following:
(1) billing period and frequency;
(2) security deposit requirements;
(3) late payment charges;
(4) returned check charges;
(5) credits for service outages; and
(6) whether the company provides
			 customer credit reports to credit agencies.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247g - Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers › Section 16-247g-5 - Information on bills

Current through July 10, 2024
In addition to the information required by section
				16-247c-4
				of the Regulations of Connecticut State Agencies, and section
				16-256j
				of the General Statutes of Connecticut, each telecommunications provider shall
				provide with all bills to customers: (1) the date on which any individually
				chargeable service is rendered; (2) the basic and non-basic amount due for the
				current billing period, identified separately from any prior basic and
				non-basic balances due; (3) the date by which payment must be received in order
				to avoid late payment charges; and (4) the current rates being charged for
				services.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247g - Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers › Section 16-247g-6 - Telephone answering standards

Current through July 10, 2024
(a) Each company
			 shall have sufficient employees on duty to respond promptly and accurately to
			 all inquiries, complaints and other service requests made to it by
			 telephone.
(b) Each company shall
			 provide for an answering service or other means to receive emergency calls
			 during non-business hours.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247g - Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers › Section 16-247g-7 - Company complaints

Current through July 10, 2024
(a) Each company
			 shall promptly acknowledge receipt of any person's complaint relating to the
			 provision of its telecommunications services and provide a substantive response
			 to the complainant within ten business days of receipt of the
			 complaint.
(b) Each company shall
			 maintain accurate electronic records of complaints, showing the name, address
			 and telephone number of the complainant, the telephone number complained of if
			 different, the date, the category of the complaint, a description of the
			 problem and a description of the company's response thereto.
(c) Retrievable records of all such
			 complaints, grouped by complaint category, including service quality reporting,
			 shall be kept for not less than three years and shall be provided to the
			 department within a reasonable period of time after request for such record is
			 made by the department.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247g - Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers › Section 16-247g-8 - Department complaints

Current through July 10, 2024
(a) Each company
			 shall assist the department in resolving department complaints and shall
			 provide the department as soon as possible with the name, address, telephone
			 number, facsimile number and e-mail address of primary and secondary employees
			 who are responsible for resolving department complaints.
(b) Each telecommunications provider shall
			 timely submit to the department any report, record, or data deemed necessary by
			 the department, in its review of department complaints.
Connecticut Administrative Code › Title 16 - Public Service Companies › 247g - Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers › Section 16-247g-9 - Remedies

Current through July 10, 2024
The Department may initiate a proceeding pursuant to Sections
				16-41
				and
				16-247g
				of the General Statutes of Connecticut to investigate any telecommunications
				provider that repeatedly fails to meet the minimal service standards or fails
				to comply with the service quality reporting requirements.
Connecticut Administrative Code › Title 16 - Public Service Companies › 250b - Conditions, Standards and Procedures for Regulating Cellular Mobile Telephone Service › Section 16-250b-1 - Definitions

Current through July 10, 2024
(a) 'Carrier,' for the purposes of sections 2
			 through 5, shall mean any carrier of cellular mobile telephone service who is
			 licensed by the Federal Communications Commission to operate within the
			 state.
Connecticut Administrative Code › Title 16 - Public Service Companies › 250b - Conditions, Standards and Procedures for Regulating Cellular Mobile Telephone Service › Section 16-250b-2 - Conditions under which the department may forbear from regulating cellular mobile telephone service

Current through July 10, 2024
(a) The Department
			 shall continue to regulate carriers, by each New England County Metropolitan
			 Area (NECMA) as defined by the Federal Communications Commission, for eighteen
			 months after two carriers begin to offer service in the NECMA. At the end of
			 this eighteen-month period, the Department shall conduct a public hearing to
			 determine whether to forbear from regulating the rates for cellular mobile
			 telephone service in the NECMA and shall issue a decision thereon. The
			 Department may forbear from regulating the rates for cellular mobile telephone
			 service in any NECMA when either of the following conditions in subdivisions
			 (1) or (2) prevails at the same time that the conditions in subdivisions (3)
			 and (4) prevail:
(1) two or more carriers are
			 licensed or permitted to provide service, and are offering service, in the
			 NECMA, or
(2) service reasonably
			 comparable in technology, price, and quality of service to cellular mobile
			 telephone service is available generally in the NECMA;
(3) no abusive practices are being undertaken
			 by carriers, including, but not limited to, predatory pricing and
			 discriminatory pricing to subscribers, and
(4) the standards in section 3 have been met,
			 and the Department is reasonably assured that those standards will continue to
			 be met by carriers and their service if the Department forbears from regulating
			 rates in the NECMA.
Connecticut Administrative Code › Title 16 - Public Service Companies › 250b - Conditions, Standards and Procedures for Regulating Cellular Mobile Telephone Service › Section 16-250b-3 - Standards for regulating cellular mobile telephone service

Current through July 10, 2024
The Department shall regulate, on an equal basis with regard to
				all carriers, the rates and charges, services, accounting practices, safety and
				conduct of operations of such carriers in accordance with the following
				standards:
(a) that the public
			 convenience, necessity and welfare are protected;
(b) that the service is provided adequately,
			 efficiently, and safely;
(c) that
			 rates and charges reasonably reflect prudent costs and market
			 conditions;
(d) that the technology
			 is allowed to develop to benefit the public interest;
(e) that no abusive practices are undertaken
			 by any carrier, including but not limited to, predatory pricing and
			 discriminatory pricing to subscribers;
(f) that sufficient capacity for cellular
			 mobile telephone service is provided, and
(g) that cellular mobile telephone service is
			 provided without unreasonable discrimination and that competitive service is
			 made available generally.
Connecticut Administrative Code › Title 16 - Public Service Companies › 250b - Conditions, Standards and Procedures for Regulating Cellular Mobile Telephone Service › Section 16-250b-4 - Procedures for regulating rates and charges

Current through July 10, 2024
In regulating carriers, the Department shall follow the
				procedures below.
(a)
(1)
Regulation of Rates.
For any
			 initial application and for any subsequent tariff filing which proposes to
			 alter existing rates and charges, the Department shall require each carrier to
			 submit an application or filing according to the procedures established in
			 sections
			 16-1-45
			 et seq. of these regulations and the provisions in subdivisions (2), (3) and
			 (4) of this subsection, in accordance with 16-1-1 et seq. of these
			 regulations.
(2)
Components
			 Required.
The Department shall require that all initial applications and
			 all filings submitted for cellular mobile telephone service which propose to
			 alter existing rates or charges shall include the following components, where
			 applicable, instead of the components described in sections
			 16-1-54 and
			 16-1-55
			 of these regulations:
(A) Supporting Data. The
			 Department shall require that all initial applications and all tariff filings
			 which propose to alter existing rates and charges shall be submitted to the
			 Department with sworn testimony on matters of public benefit from the affected
			 service and cost justification for the proposed rate. The Department may
			 require such additional data as it deems necessary.
(B) Effective Date. The Department shall
			 require that all initial applications and all tariff filings which propose to
			 alter existing rates and charges shall include a proposed effective date which
			 shall be no earlier than seven (7) days after the filing date. Such proposed
			 effective date shall be suspended, in any event, until after the Department
			 issues a decision on the application or filing.
(3)
Notice.
The Department, by
			 publication and written notice to any person who requests in writing to receive
			 notice, shall include the following in its notice: the carrier's name, the
			 application's or filing's proposed effective date, a description of the subject
			 matter in the application or filing, and a statement that the application or
			 filing, supporting testimony and cost study are on file at the Department's
			 offices for examination and comment by interested persons.
(4)
Hearing.
The Department
			 shall order a public hearing on the application or filing. A public hearing
			 shall be convened on or before thirty (30) days after the proposed effective
			 date in the application or filing. The Department shall issue its decision and
			 orders on or before thirty (30) days after the hearing, unless the applicant
			 waives such a deadline.