reglab/statecodes huggingface dataset:
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › BILLING › Section 31.41.01.201 - ISSUANCE OF BILLING STATEMENTS - CONTENTS OF BILLS - RESIDENTIAL AND SMALL BUSINESS SERVICE

Current through August 31, 2023
01.
Local
				Exchange Service
. Billing statements for residential and small business
				local exchange service will be regularly issued and must contain the following
				information: (3-31-22)
a. The date the billing
				statement is issued; (3-31-22)
b.
				The time period covered by the billing statement; (3-31-22)
c. The due date by which payment must be
				received, unless the customer has authorized automatic monthly payment. If
				automatic payment is authorized, the customer must be informed in writing when
				funds will be withdrawn from a bank account or charged to a credit card
				account. In addition, the billing statement must state the actual or earliest
				possible date that funds will be withdrawn or the credit card charged unless
				the customer consents otherwise in writing at the time automatic payment is
				authorized; (3-31-22)
d. Any
				amounts transferred from another account; (3-31-22)
e. Any amounts past due; (3-31-22)
f. Any payments or credits applied to the
				customer's account since the last bill; (3-31-22)
g. The total amount due; (3-31-22)
h. Names of all telephone companies or
				entities providing goods and services for which the customer is billed,
				sufficient information to readily identify the goods and services provided, and
				the amounts charged; (3-31-22)
i.
				The toll-free telephone number(s) available to customers for answering
				inquiries and resolving complaints about goods and services billed;
				(3-31-22)
j. An itemization of
				charges for goods and services provided to the customer and any associated
				fees, taxes, surcharges or subscriber line charges. Charges for each good or
				service provided as part of a package under a single price, or calling plans in
				which individual calls are billed at a flat rate regardless of usage need not
				be separately itemized. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › BILLING › Section 31.41.01.202 - DUE DATE OF BILLS - DELINQUENT BILLS

Current through August 31, 2023
The telephone company may require that bills for service be
				  paid within a specified time after the billing date. The minimum specified time
				  after the billing date is fifteen (15) days (or twelve (12) days after mailing
				  or delivery of a paper or electronic bill, if bills are mailed or delivered
				  more than three (3) days after the billing date). Upon the expiration of this
				  time without payment, the bill may be considered delinquent. With the
				  customer's approval, automatic monthly payments made by withdrawal from a bank
				  account or charged to a credit card account may take place prior to the normal
				  due date if the customer has authorized such a payment. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › BILLING › Section 31.41.01.203 - BILLING ERRORS, BILLING UNDER INCORRECT RATES, OR FAILURE TO BILL

Current through August 31, 2023
01.
Billing Errors -- Failure to
				Bill
. Whenever the billing for telephone service was not accurately
				billed because of malfunction in billing equipment or error in preparation of
				bills, the telephone company shall prepare a corrected billing. If the
				telephone company has not billed a customer for service provided, the telephone
				company shall prepare a bill for the period in which service was provided and
				the customer was not billed. At its discretion, the telephone company may waive
				rebilling for undercharges. (3-31-22)
02.
Billing Under Incorrect
				Rates
. A customer has been billed under an incorrect rate if the
				customer was billed under a rate for which the customer was not eligible or the
				customer, who is eligible for billing under more than one (1) rate, was billed
				under a rate contrary to the customer's election or the election was made based
				upon erroneous information provided by the telephone company. If a customer is
				billed under an incorrect rate, the telephone company must recalculate the
				customer's past bills and correctly calculate future bills based on the
				appropriate rate. The telephone company is not required to adjust bills when it
				has acted in good faith based upon information provided by the customer.
				(3-31-22)
03.
Rebilling Time
				Period
. (3-31-22)
a. If the time when
				the billing error, billing under incorrect rates, or failure to bill
				(collectively referred to as "billing problem") began cannot be reasonably
				determined to have occurred within a specified billing period, the corrected
				billings will not exceed the most recent six (6) months before the discovery of
				the billing problem. (3-31-22)
b.
				If the time when the billing problem began can be reasonably determined, and
				the telephone company determines the customer was overcharged, the corrected
				billings will go back to that time, but not to exceed three (3) years from the
				time the billing problem occurred as provided by Section
				61-642, Idaho Code.
				(3-31-22)
c. If the time when the
				billing problem began can be reasonably determined and the telephone company
				determines the customer was undercharged, the company may rebill for a period
				of six (6) months unless a reasonable person should have known of the
				inaccurate billing, in which case the rebilling may be extended for a period
				not to exceed three (3) years. The telephone company is responsible for
				identifying customers who have not been billed or who have been inaccurately
				billed. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › BILLING › Section 31.41.01.204 - BILLING PROHIBITED - BILLING DISPUTES

Current through August 31, 2023
01.
Unauthorized Charges
. No telephone company will bill for unanswered or
				unaccepted telephone calls, telephone calls placed to a toll-free number, or
				telephone service or other goods and services not ordered or otherwise
				authorized by the customer of record. A telephone company that unknowingly
				submits a bill containing charges for unanswered or unaccepted telephone calls,
				telephone calls placed to a toll-free number, or telephone service or other
				services or goods not ordered or otherwise authorized by the customer of record
				shall be considered in violation of this rule unless the disputed amounts are
				removed from the customer's bill within two (2) billing cycles of the
				customer's notification to the company. (3-31-22)
02.
Billing Disputes
. A
				telephone company that bills and collects for other telephone companies or
				entities is responsible for either addressing billing disputes regarding
				unauthorized goods and services for which it bills or advising customers how to
				contact the providers of those goods and services. If a customer is unable to
				either contact or successfully resolve a dispute about unauthorized goods and
				services for which the telephone company bills, a credit equal to the disputed
				charges must be applied to the customer's account within two (2) billing cycles
				of the customer's notification to the company. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › BILLING › Section 31.41.01.205 - RESPONSIBILITY FOR PAYMENT OF RESIDENTIAL SERVICE BILLS

Current through August 31, 2023
01.
Customer Defined
. For
				purposes of this rule, "customer" means a person whose name appears on the
				telephone company's regular bill for residential service or who signed a
				written application for residential service or another document informing the
				customer that he or she was assuming an obligation for payment of service.
				(3-31-22)
02.
Customer's
				Responsibility
. A telephone company will not hold a customer responsible
				for paying an amount not billed for the customer's own service or through use
				of the customer's own credit or facilities and whose own name does not appear
				on the current bill or application for service, unless: (3-31-22)
a. The customer expressly accepts
				responsibility for payment of the other person's bill; or (3-31-22)
b. The customer has a legal obligation to pay
				the other person's bill. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › BILLING › Section 31.41.01.206. - 299 - RESERVED

Current through August 31, 2023
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.300 - EXPLANATION FOR DENIAL OF A SERVICE TO A CUSTOMER

Current through August 31, 2023
If a telephone company intends to deny service to a customer
				  under Rule 301, the telephone company will
				  provide an explanation to the customer stating the reasons for the telephone
				  company's refusal to provide service and the necessary action(s) to be taken to
				  receive service. In the event of a dispute, the customer will be advised that
				  an informal or formal complaint concerning denial of service may be filed with
				  the Commission. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.301 - GROUNDS FOR DENIAL OR TERMINATION OF LOCAL EXCHANGE SERVICE WITH PRIOR NOTICE

Current through August 31, 2023
A telephone company may deny or terminate local exchange
				  service to a customer without the customer's permission, but only after
				  adequate notice has been given in accordance with these rules, for one (1) or
				  more of the following reasons: (3-31-22)
01.
Customer Did Not Pay Undisputed
				Bills
. With respect to undisputed past due bills for local exchange
				service, the customer: (3-31-22)
a. Failed to
				pay; (3-31-22)
b. Paid with a
				dishonored check; or (3-31-22)
c.
				Made an electronic payment drawn on an account with insufficient funds.
				(3-31-22)
d. The customer failed to
				make a security deposit, when one is required. (3-31-22)
e. The customer failed to abide by the terms
				of a payment arrangement. (3-31-22)
f. The telephone company determines as
				prescribed by relevant state or other applicable standards that the customer is
				willfully wasting or interfering with service through improper equipment or
				otherwise. (3-31-22)
g. The
				customer is a minor not competent to contract as described in Sections
				29-101 and
				32-101, Idaho Code.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.302 - GROUNDS FOR DENIAL OR TERMINATION OF A SERVICE, WITHOUT PRIOR NOTICE

Current through August 31, 2023
A telephone company may deny or terminate a service or all
				  services without prior notice to the customer and without the customer's
				  permission for any of the following reasons: (3-31-22)
01.
Dangerous Condition
. A
				condition immediately dangerous or hazardous to life, physical safety, or
				property exists, or it is necessary to prevent a violation of federal, state or
				local safety or health codes. (3-31-22)
02.
Ordered to Terminate
				Service
. The telephone company is ordered to terminate service by any
				court, the Commission, or any other duly authorized public authority.
				(3-31-22)
03.
Illegal Use of
				Services
. The service(s) was (were) obtained, diverted or used without
				the authorization or knowledge of the telephone company. (3-31-22)
04.
Customer Unable to Be
				Contacted
. The telephone company has tried diligently to meet the notice
				requirements of Rule 303, but has
				been unsuccessful in its attempt to contact the customer. (3-31-22)
05.
Misrepresentation
. The
				telephone company has determined that information provided by the customer is
				materially false or materially misrepresents the customer's true status.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.303 - REQUIREMENTS FOR NOTICE BEFORE TERMINATION OF LOCAL EXCHANGE SERVICE

Current through August 31, 2023
01.
Initial Notice
. If the
				telephone company intends to terminate local exchange service under Rule
				301, it will send to the customer
				written notice of termination mailed at least seven (7) calendar days before
				the proposed date of termination. Written notice may be provided by electronic
				mail (i.e. e-mail) if the customer is billed electronically and separately
				consents in writing to receiving electronic notification. This written notice
				will contain the information required by Rule
				304. (3-31-22)
02.
Final Notice
. At least
				twenty-four (24) hours before actual termination, the telephone company will
				diligently attempt to contact the customer to apprise the customer of the
				proposed action and the steps the customer must take to avoid or delay
				termination. This oral notice will contain the same information required by
				Rule 304. (3-31-22)
03.
Additional Notice
. If the
				telephone company has not terminated service within twenty-one (21) days after
				the proposed termination date as specified in a notice, the telephone company
				will again provide notice under Rules
				303.01 and
				303.02 if it still intends to
				terminate service. (3-31-22)
04.
Failure to Pay
. No additional notice of termination is required
				if, upon receipt of a termination notice: (3-31-22)
a. The customer makes a payment arrangement
				and subsequently fails to keep that arrangement; (3-31-22)
b. The customer tenders payment with a
				dishonored check; or (3-31-22)
c.
				Makes an electronic payment drawn on an account with insufficient funds.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.304 - CONTENTS OF NOTICE OF INTENT TO TERMINATE LOCAL EXCHANGE SERVICE

Current through August 31, 2023
01.
Contents of Notice
. The
				written, electronic or oral notice of intent to terminate local exchange
				service required by Rule
				303 will state: (3-31-22)
a. The reason(s), citing these rules, why
				service will be terminated and the proposed date of termination;
				(3-31-22)
b. Actions the customer
				may take to avoid termination; (3-31-22)
c. That a certificate notifying the local
				exchange company of a serious illness or medical emergency in the household may
				delay termination under Rule
				306; (3-31-22)
d. That an informal or formal complaint
				concerning termination may be filed with the telephone company or the
				Commission, and that service will not be terminated on grounds relating to the
				dispute between the customer and telephone company before resolution of the
				complaint (the Commission's mailing address, Internet address, and telephone
				number must be given to the customer); (3-31-22)
e. That the telephone company is willing to
				make payment arrangements (in a written notice this statement must be in bold
				print); and (3-31-22)
f. What
				amount must be paid in order to avoid termination of local exchange service and
				that partial payments will be applied toward past due charges for local
				exchange service first. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.305 - SERIOUS ILLNESS OR MEDICAL EMERGENCY

Current through August 31, 2023
01.
Medical
				Certificate -- Postponement of Termination of Local Exchange or Long-Distance
				Services
. A telephone company offering local exchange or long-distance
				service between a residential customer and the customer's nearest community
				providing necessary medical facilities or services must postpone termination of
				local exchange or long-distance service to a residential customer for thirty
				(30) calendar days from the date of receipt of a written certificate signed by
				a licensed physician or public health official with medical training. The
				certificate must contain the following information: (3-31-22)
a. A statement that the customer, a member of
				the customer's family, or other permanent resident of the premises where
				service is provided, is seriously ill or has a medical emergency or will become
				seriously ill or may have a medical emergency because of termination of
				service; and that termination of local exchange service would adversely affect
				the health of that customer, member of the customer's family, or resident of
				the household. (3-31-22)
b. If the
				customer requests that termination of long-distance service be postponed, a
				statement that termination of long-distance service would impair the customer's
				ability to communicate with necessary medical facilities or services.
				(3-31-22)
c. The name of the person
				whose serious illness or medical emergency would be adversely affected by
				termination and the relationship to the customer. (3-31-22)
d. The name, title, and signature of the
				person certifying the serious illness or medical emergency.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.306 - MEDICAL FACILITIES - SHELTER CARE

Current through August 31, 2023
Where local exchange or long-distance services are provided
				  to a customer known by the telephone company to be or identifying itself as a
				  medical care facility, including a hospital, medical clinic with resident
				  patients, nursing home, intermediate care facility or shelter care facility,
				  notice of pending termination will be provided to the Commission as well as to
				  the customer. Upon request from the Commission, a delay in termination of no
				  less than seven (7) calendar days from the date of notice will be allowed so
				  that action may be taken to protect the interests of the facility's residents.
				  (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.307 - INSUFFICIENT GROUNDS FOR TERMINATION OF LOCAL EXCHANGE SERVICE

Current through August 31, 2023
01.
Termination Prohibited
.
				Telephone companies will not terminate service or provide notice of intent to
				terminate service if the unpaid bill cited as grounds for termination is:
				(3-31-22)
a. Less than thirty ($30) dollars;
				(3-31-22)
b. For telephone service
				provided to any other customer or former customer (unless that customer has a
				legal obligation to pay the other bill) or for a class of service (business or
				residential) other than the one to which the customer currently subscribes;
				(3-31-22)
c. For MTS or other goods
				and services provided by the telephone company or for which the telephone
				company bills; (3-31-22)
d. For
				service provided four (4) or more years ago unless the customer made a payment
				on the bill within the past four (4) years, or the customer signed a written
				payment agreement and then failed to pay; (3-31-22)
e. The subject of an informal or formal
				complaint filed with the Commission; or (3-31-22)
f. Is at issue in a case pending before a
				court in the state of Idaho unless termination is authorized by court order.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.308 - RESTRICTIONS ON TERMINATION OF LOCAL EXCHANGE SERVICE - OPPORTUNITY TO AVOID TERMINATION OF LOCAL EXCHANGE SERVICE

Current through August 31, 2023
01.
When
				Termination Not Allowed
. Unless the customer affected has consented in
				writing, local exchange service will not be terminated on any Friday after
				twelve noon or on any Saturday, Sunday, legal holidays recognized by the state
				of Idaho, or after twelve noon on any day immediately before any legal holiday,
				or at any time when the telephone company's business offices are not open for
				business, except as authorized by Rules
				302.01 and
				302.02, or for non-residential
				customers, as authorized by any Subsection of Rule
				302. Local exchange services may be
				terminated only between the hours of 8 a.m. and 4 p.m., except as authorized by
				Rules 302.01 and
				302.02. (3-31-22)
02.
Personnel to Authorize
				Reconnection
. Each telephone company providing local exchange service
				will have personnel available after the time of termination who are authorized
				to reconnect service if the conditions cited as grounds for termination are
				corrected to the telephone company's satisfaction. Customers may be asked to
				pay reconnection fees before restoration of service. (3-31-22)
03.
Service to Persons Not
				Customers
. If local exchange service is provided to a residence and the
				account is in the name of one who does not reside there, the telephone company,
				prior to termination, will notify the person(s) receiving service and afford
				the person(s) a reasonable opportunity to negotiate directly with the telephone
				company to purchase service in the resident's(s') own name(s).
				(3-31-22)
04.
No Termination
				While Complaint Pending
. Except as authorized by order of the Commission
				or of the Judiciary, local exchange service will not be terminated for failure
				to pay amounts in dispute while a complaint over that telephone service filed
				pursuant to Rule 401 is
				pending before this Commission or while a case placing at issue payment for
				that telephone service is pending before a court in the state of Idaho.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.309 - PAYMENT ARRANGEMENTS

Current through August 31, 2023
01.
Arrangements Allowed
. When a customer cannot pay a bill in full, the
				telephone company may continue to serve the customer if the customer and the
				telephone company agree on a reasonable portion of the outstanding bill to be
				paid immediately, and the manner in which the balance of the outstanding bill
				will be paid. (3-31-22)
02.
Reasonableness
. In deciding on the reasonableness of a particular
				agreement, the telephone company will take into account the customer's ability
				to pay, the size of the unpaid balance, the customer's payment history and
				length of service, and the amount of time and reasons why the debt is
				outstanding. (3-31-22)
03.
Application of Payment
. Payments are to be applied first to the
				undisputed past due balance owed by the customer for local exchange services.
				In discussing or negotiating payment arrangements, the telephone company shall
				advise the customer what amount of payment the customer must allocate to local
				exchange service or to long-distance service or other goods and services in
				order to retain those goods and services. (3-31-22)
04.
Second Arrangement
. If a
				customer fails to make the payment by the agreed due date, the telephone
				company may, but is not obligated to, enter into a second arrangement.
				(3-31-22)
05.
When
				Arrangement Not Binding
. No payment arrangement binds a customer if it
				requires the customer to forego any right provided for in these rules.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.310 - DENIAL, RESTRICTION, MODIFICATION, OR TERMINATION OF LONG-DISTANCE SERVICE OR OTHER SERVICES

Current through August 31, 2023
01.
Compliance
. Telephone companies regulated under Title 61, Idaho Code,
				providing long-distance or other services must comply with Rules
				300,
				302,
				308.03,
				308.04, and
				309 in connection with denial,
				restriction, modification, or termination of those services. Telephone
				companies providing long-distance or other services must provide reasonable
				notice before terminating or restricting access to such services, except as
				provided by Rule 302.
				Telephone companies providing long-distance services must provide reasonable
				notice before modifying a customer's existing service. Nothing in this rule
				abrogates customers' rights under those telephone companies' tariffs or
				filings, written agreements with customer, or obligations otherwise imposed by
				statutory or common law. (3-31-22)
02.
Failure to Pay
. A
				customer's failure to pay for undisputed long-distance charges billed by the
				local exchange company may result in loss of 0+ or 0- and 1+ dialing access to
				long-distance services until such time as the customer pays the undisputed
				charges and any applicable reconnection charges. (3-31-22)
03.
Loss of Services
. Customer
				failure to pay undisputed charges for other services may result in loss of
				those services. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.311 - CESSATION OF SERVICE IN A SERVICE AREA

Current through August 31, 2023
01.
Single
				Local Service Provider
. A telephone company that intends to terminate a
				service regulated under Title 61, Idaho Code, and an eligible
				telecommunications carrier that intends to terminate its universal service
				obligation in an area where it is the only eligible telecommunications carrier,
				must comply with the following: (3-31-22)
a.
				Petition the Commission for authority to terminate the service at least ninety
				(90) days before the company intends to terminate the service. If the
				Commission does not deny the petition or set it for hearing within ninety (90)
				days after receiving the petition, it shall be deemed approved;
				(3-31-22)
b. Mail a notice to each
				affected customer and to each telecommunications provider affected by the
				proposed cessation no later than ten (10) days after filing its petition with
				the Commission. (3-31-22)
c.
				Include with its petition a copy of the notice to customers and the number of
				customers affected by the proposed cessation; (3-31-22)
d. Demonstrate that the termination will not
				deprive the public of necessary telephone services; (3-31-22)
e. Obtain Commission approval before
				transferring customers to other telecommunications providers.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › DENIAL, RESTRICTION, AND TERMINATION OF SERVICE › Section 31.41.01.312. - 399 - RESERVED

Current through August 31, 2023
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › COMPLAINT PROCEDURE › Section 31.41.01.400 - COMPLAINT TO TELEPHONE COMPANY

Current through August 31, 2023
01.
Compliant
. A customer for service may complain to the telephone company
				about any deposit or guarantee required as a condition of service, billing,
				termination of service, quality or availability of service, or any other matter
				regarding telephone company services, policies or practices for local exchange
				service, and other services. Complaints to the telephone company may be made
				orally or in writing. A complaint is considered filed when received by the
				telephone company. In making a complaint, the customer will state the
				customer's name, service address, telephone number and the general nature of
				the complaint. (3-31-22)
02.
Investigation by Utility
. The telephone company will promptly,
				thoroughly and completely investigate the complaint, notify the customer of the
				results of its investigation and make a good faith attempt to resolve the
				complaint. The oral or written notification will advise the customer that the
				customer may request the Commission to review the telephone company's proposed
				disposition of the complaint. (3-31-22)
03.
Service Maintained
. The
				telephone company will not terminate service based upon the subject matter of
				the complaint while investigating the complaint or making a good-faith attempt
				to resolve the complaint. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › COMPLAINT PROCEDURE › Section 31.41.01.401 - COMPLAINT TO COMMISSION

Current through August 31, 2023
01.
Informal
				Complaint
. The Commission has authority to investigate and resolve
				complaints made by subscribers to telecommunication services that concern the
				quality and availability of local exchange service, or whether price and
				conditions of service are in conformance with filed tariffs or price lists,
				deposit requirements for such service or disconnection of such service. If a
				customer who has complained to a telephone company is dissatisfied with a
				telephone company's proposed disposition of the complaint, the customer may
				request the Commission to review informally the disputed issue and the
				telephone company's proposed disposition of the complaint. The Commission may
				consider complaints regarding any telephone services over which the Commission
				has authority. (3-31-22)
02.
Termination of Service - Undisputed Bills
. Telephone service will not be
				terminated nor shall termination be threatened by notice or otherwise while the
				complaint is pending before the Commission. The telephone company may continue
				to issue bills and request payment from the customer of any undisputed amounts.
				(3-31-22)
03.
Rights
				Protected
. No customer will be denied the opportunity to file an
				informal or formal complaint with the Commission. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › COMPLAINT PROCEDURE › Section 31.41.01.402 - RECORD OF COMPLAINTS

Current through August 31, 2023
01.
Recordkeeping
. Each telephone company must keep a record of written
				complaints pursuant to Rules
				400 and
				401. These records must be retained
				for a minimum of one year by the telephone company where the complaints were
				received. These written records are to be readily available upon request by the
				complaining customer, the customer's agent possessing written authorization, or
				the Commission. (3-31-22)
02.
Reporting
. When previously requested by the Commission, a
				telephone company must submit a report to the Commission that states and
				classifies the number of complaints made to the telephone company pursuant to
				Rules 400 and
				401 and the general subject matter
				of the complaints. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › COMPLAINT PROCEDURE › Section 31.41.01.403 - TELEPHONE COMPANY RESPONSE TO INFORMAL COMPLAINTS

Current through August 31, 2023
Within ten (10) business days of receiving notification that
				  an informal complaint involving the telephone company has been filed with the
				  Commission, telephone companies must respond either orally or in writing to the
				  Commission. A telephone company will be granted an extension of time to prepare
				  its response if it represents that it is making a good faith effort to resolve
				  the matter in dispute. A full and complete response should be submitted to the
				  Commission no later than thirty (30) days after receipt of notification from
				  the Commission. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › COMPLAINT PROCEDURE › Section 31.41.01.404. - 499 - RESERVED

Current through August 31, 2023
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › QUALITY OF SERVICE › Section 31.41.01.500 - QUALITY OF SERVICE

Current through August 31, 2023
01.
Service
				Standards
. Each telephone company providing local exchange service
				pursuant to Title 61 or Title 62, Idaho Code, as applicable, and each eligible
				telecommunications carrier (ETC) is required to employ prudent management and
				engineering practices to ensure that customers receive the best quality of
				service practicable. Each telephone company is required to adopt and pursue a
				maintenance program aimed at achieving efficient operation of its systems to
				render safe, adequate and uninterrupted service. These programs must include
				guidelines for keeping all plant and equipment in good repair, including the
				following: (3-31-22)
a. Broken, damaged or
				deteriorated equipment must be promptly repaired or replaced; and
				(3-31-22)
b. Transmission problems
				(including induction, cross-talk, or other poor transmission on any line) must
				be promptly corrected when located or identified. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › QUALITY OF SERVICE › Section 31.41.01.501 - RESPONSE TO SERVICE OUTAGE

Current through August 31, 2023
01.
Receipt
				and Recording of Reports
. Each telephone company providing local
				exchange service will provide for the receipt of customer trouble reports at
				all hours and make a full and prompt investigation of and response to all
				reports. The telephone company will maintain an accurate record of trouble
				reports made by its customers. This record will include accurate identification
				of the affected customer or service, the time, date and nature of the report,
				the action taken to clear the trouble or satisfy the customer, and the date and
				time of trouble clearance or other disposition. This record will be available
				to the Commission or its authorized representatives upon request at any time
				within two (2) years of the date of the record. (3-31-22)
02.
Repair Commitments
.
				Commitments to customers for repair service will be set in accordance with Rule
				502. Each telephone company will
				make every reasonable attempt to fulfill repair commitments to customers.
				Customers shall be timely notified of unavoidable changes. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › QUALITY OF SERVICE › Section 31.41.01.502 - REPAIR SERVICE STANDARDS

Current through August 31, 2023
01.
Restoration of Service
. When a telephone company providing local
				exchange service is informed by a customer of a service outage as described in
				Rule 500.02, the telephone company
				will restore service within forty-eight (48) hours after the report of the
				outage, except: (3-31-22)
a. Restore service
				within sixteen (16) hours after the report of the outage if the customer
				notifies the telephone company that the service outage creates an emergency for
				the customer; or (3-31-22)
b. For
				outages reported on Friday, Saturday or Sunday, the company must restore
				service no later than the following Tuesday by 6 p.m.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › QUALITY OF SERVICE › Section 31.41.01.503 - PAYTELEPHONE EMERGENCY ACCESS REQUIRED

Current through August 31, 2023
01.
Access to
				Emergency Services
. All telephones connected to an OSP are required:
				(3-31-22)
a. To provide direct access to a
				local exchange company operator for access to emergency services by dialing "0"
				(except for OSP customers like hotels, motels, hospitals, dormitories, etc.,
				that direct "0" calls to a person on the OSP customer's premises), and
				(3-31-22)
b. Where available, to
				provide direct access to emergency service providers by dialing "911", unless
				exempted by the Commission pursuant to Rule
				102.02 of this rule. Unless
				exempted, access to the OSP network (other than the local exchange company's)
				may be made through any other access number or keypad symbol. Exempted
				providers are required to maintain current lists of local emergency numbers.
				(3-31-22)
c. Provide or pass
				through the information required by Enhanced 911 service providers, including
				but not limited to, signaling system seven ("SS7") and automatic number
				identification ("ANI"). (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › QUALITY OF SERVICE › Section 31.41.01.504 - PAYTELEPHONE APPROVED INSTRUMENTS - OPERATION OF INSTRUMENTS

Current through August 31, 2023
01.
Registered or Exempt
				Instruments
. All PSPs connecting pay telephones to the network must
				connect pay telephone instruments that: (3-31-22)
a. Are registered under 47 CFR Part 68 of the
				Federal Communications Commission (FCC) Rules and Regulations (October 1, 2000)
				and comply with all Americans with Disabilities Act (ADA) requirements listed
				in the Code of Federal Regulations at 28 CFR Part 36 (July 1, 2000) and the
				Americans with Disabilities Act Accessibility Guidelines for Buildings and
				Facilities ("ADAAG") (July 1, 2000). (3-31-22)
b. If not registered, are connected behind a
				protective coupler registered under Part 68 of the FCC Rules and Regulations;
				or (3-31-22)
c. Are exempted from
				registration by the FCC. See Title 47, Part 68.1 through 68.318 (October 1,
				2000). (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › QUALITY OF SERVICE › Section 31.41.01.505 - PAYTELEPHONE EMERGENCY NUMBERS

Current through August 31, 2023
Pay telephones must allow coin-free operator and emergency
				  911 access in any exchange in which 911 service is available. Where 911 service
				  is not available, instructions for completing coin-free emergency calls must be
				  posted on the pay telephone instrument as required in Rule
				  207. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › QUALITY OF SERVICE › Section 31.41.01.506 - CONNECTION OF PAY TELEPHONES

Current through August 31, 2023
Pay telephones shall be connected only to public access lines
				  (PAL). Every LEC must offer a PAL tariff or price list. There must be one (1)
				  PAL for each pay telephone instrument. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › QUALITY OF SERVICE › Section 31.41.01.507. - 599 - RESERVED

Current through August 31, 2023
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › MISCELLANEOUS PROVISIONS › Section 31.41.01.600 - INFORMATION TO CUSTOMERS

Current through August 31, 2023
01.
Required
				Information
. Each telephone company providing local exchange service
				will make the following information available to its customers: (3-31-22)
a. A summary of the general terms and
				conditions under which service is provided, referring to these rules as
				appropriate; (3-31-22)
b. A clear
				and concise explanation of: (3-31-22)
i. All
				the goods and services for which the customer is billed, including those goods
				and services provided as part of a package offered by the telephone company;
				(3-31-22)
ii. All recurring charges
				associated with individual goods and services or package of goods and services
				for which the customer is billed; (3-31-22)
iii. Any early termination fees that apply if
				the customer terminates service prior to the end of a service agreement or
				contract period; (3-31-22)
iv. The
				telephone company's dispute resolution procedures and a statement that an
				informal or formal complaint may be filed with the Commission; and
				(3-31-22)
v. If the customer
				subscribes to non-published service, the circumstances under which the
				telephone company will release information about the customer or the customer's
				service and to whom it will be released.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › MISCELLANEOUS PROVISIONS › Section 31.41.01.601 - ACCESS TO EMERGENCY SERVICES

Current through August 31, 2023
In counties where consolidated emergency communications
				  systems, as defined by Section
				  31-4802, Idaho Code, are
				  established, the local exchange company will provide access to those services
				  to all its customers. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › MISCELLANEOUS PROVISIONS › Section 31.41.01.602 - REQUEST FOR TELEPHONE COMPANY RECORDS

Current through August 31, 2023
01.
General Rule
. If any telephone company subject to these rules is
				directed by subpoena or court order to disclose customer records, as soon as
				practical, it will notify the customer what records were requested and of the
				company's response to the request. In no case will the reasonable period of
				time under this rule exceed two (2) business days after deciding to abide by
				that request. (3-31-22)
02.
Exceptions
. This rule does not apply if a judge of a court of competent
				jurisdiction has ordered a telephone company not to disclose that it has
				complied with a court order or subpoena to turn over a customer's telephone
				records. (3-31-22)