Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 1325 - STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS › Subpart D - STANDARDS OF SERVICE › Section 1325.400 - 9-1-1 Authority

Current through Register Vol. 48, No. 28, July 12, 2024
The 9-1-1 Authority:
a)
				Shall obtain Administrator authorization pursuant to Section 1325.210 prior to
				operating or making a modification to a 9-1-1 system;
b) Shall provide continual review using recognized
				administrative, engineering, database and security procedures to assure adequate
				service to the general public in accordance with ETSA and this Part;
c) Shall comply with the provisions of all
				applicable federal or State laws regarding the provisioning of 9-1-1 services
				regarding wireline, wireless and VoIP or any other medium;
d) Shall provide the overall management for the
				9-1-1 system and all of its PSAPs and work in conjunction with the 9-1-1 system
				providers on initial installation, continued maintenance, and any future
				modifications to the system;
e) Shall
				enter into a service contract with one or more 9-1-1 system providers that have been
				authorized to operate in the State of Illinois pursuant to the Public Utilities Act
				[220
				ILCS 5/13-900 ] to provide 9-1-1 database, call routing,
				and other 9-1-1 duties and services associated with the 9-1-1 system that clearly
				delineates the responsibilities of the 9-1-1 system provider and 9-1-1 Authority. A
				copy of this contract shall be filed with the initial or modified plan to be
				approved by the Administrator pursuant to Section 1325.205. Parties to the contract
				may deem all or a portion of the contract as proprietary and confidential;
f) Shall ensure that contracts with multiple 9-1-1
				system providers clearly define the role of each 9-1-1 system provider as it relates
				to its responsibility for providing database, routing of emergency calls, and the
				building of the 9-1-1 network. The 9-1-1 Authority shall coordinate the tasks
				between 9-1-1 system providers;
g) Must
				maintain data in the MSAG or its functional equivalent for those 9-1-1 systems
				employing new and emerging technology;
h) Shall develop and utilize written 9-1-1
				Standard Operating Procedures (SOPs) for use by its telecommunicators and
				supervisory personnel (i.e., call trace for basic systems, service
				restoration/equipment failure, and disaster procedures in the event that critical
				functions of the PSAP are partially or totally disabled). Each PSAP shall be given a
				copy of the 9-1-1 SOPs that shall be kept on file at each PSAP;
i) Shall ensure that civic 9-1-1 locatable
				addresses, with U.S. Postal Service approval, are assigned to all subscribers with a
				static address and provided to the 9-1-1 system provider;
j) Shall coordinate with the appropriate
				authorities to ensure that the initial installation of road or street signs that are
				essential to the implementation of an E9-1-1 system will be installed prior to
				activating the system;
k)Shall accept
				all OSP end user emergency calls from its 9-1-1 system provider as long as it is
				technically feasible, regardless of the technology employed in generating the
				emergency call. The 9-1-1 Authorities may only accept emergency calls routed into
				their system from a certified 9-1-1 system provider; and
l) Shall ensure that emergency calls are not
				routed or transferred to an automated attendant or automated voice response
				system.