reglab/statecodes huggingface dataset:
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart B - PROCEDURE FOR LEVEL 1 CARRIERS › Section 731.220 - Wholesale Service Quality Plan Filing Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
a) The wholesale service quality plan filing
				requirements set forth in this Section are designed to assist the Commission and
				Commission Staff in performing a review of wholesale service quality plan filings
				under this Part. Information and schedules contained in the filing requirements may
				be designed to provide evidence to support the carrier's position or to provide
				supplemental information to facilitate the Commission Staff's review of the filing.
				The information supplied under the filing requirements shall not be construed as
				evidence or made part of the record unless it is offered by a party under the
				applicable Commission rules (83 Ill. Adm. Code
				200.610
				to
				200.700
				).
b) Each carrier subject to this
				Subpart shall, on the date specified in Section
				731.205
				for the filing of its wholesale service quality plan, file the prepared direct
				testimony and exhibits of carrier personnel and any expert witnesses in support of
				the carrier's plan. Prepared direct testimony shall be in compliance with the
				Commission's Rules of Practice (83 Ill. Adm. Code 200). The pre-triennial filing
				requirements of this subsection shall only apply to the initial filings under
				Section
				731.205(a)
				and the initial filing under Section
				731.205(b),
				and shall not apply to any interim filing prior to the end of a triennial period. At
				a minimum, the prepared direct testimony and exhibits shall address and/or include
				the following:
1) The carrier's wholesale service
				quality record over the last two years, including a summary of performance and of
				any remedy payments or credits paid, given and/or assessed over that time
				period;
2) All changes to the carrier's
				wholesale service quality plan most recently approved by the Commission or, if the
				carrier does not have a previously approved wholesale service quality plan but does
				have a preexisting plan, all changes to the carrier's preexisting plan, and the
				basis for all such changes relied upon by the carrier;
3) Compliance of the carrier's wholesale service
				quality plan with the requirements of Subpart C of this Part;
4) Compliance of the carrier's wholesale service
				quality plan with the criteria for review described in Subpart D of this
				Part;
5) A listing of proposed changes
				to the carrier's existing wholesale service quality plan;
6) The probable impact of proposed changes to the
				carrier's existing wholesale service quality plan; and
7) Support for the impact of proposed
				changes.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart B - PROCEDURE FOR LEVEL 1 CARRIERS › Section 731.230 - Effective Wholesale Service Quality Plan Pending Review and Approval by the Commission

Current through Register Vol. 48, No. 28, July 12, 2024
a) For a carrier with a
				preexisting plan, its preexisting plan shall be its effective wholesale service
				quality plan from September 1, 2004 through the effective date of its plan due to be
				filed on or before September 15, 2004, under Section
				731.205.
b) For a carrier designated by the Commission as a
				Level 1 carrier pursuant to Sections
				731.110 and
				731.635,
				that carrier shall not have an effective plan pending the effective date of its
				initial plan to be filed under Section
				731.205
				unless the Commission orders or establishes an interim wholesale service quality
				plan. If the Commission orders an interim wholesale service quality plan under
				Section 731.635, the interim wholesale service quality plan shall be that carrier's
				effective wholesale service quality plan pending the effective date of its plan to
				be filed under Section 731.205.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart C - PLAN REQUIREMENTS FOR LEVEL 1 CARRIERS › Section 731.300 - Applicability of Subpart C

Current through Register Vol. 48, No. 28, July 12, 2024
The provisions of Subpart C are applicable to all Level 1
				  carriers.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart C - PLAN REQUIREMENTS FOR LEVEL 1 CARRIERS › Section 731.305 - General Plan Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
Each wholesale service quality plan shall include, at a minimum,
				  the following components:
a) A
				comprehensive set of wholesale measures and standards covering all necessary parts
				of a carrier's interaction with its wholesale customers. These measures and
				standards should include, but not be limited to, the following activities:
				pre-ordering, ordering, provisioning, maintenance and repair, billing, and change of
				management. (See Section
				731.310.)
b) Fully defined business rules on a per measure
				basis that are sufficient to describe what is being reported by the measure.
				Business rules shall include an applicable title, detailed definition, any
				exclusions, applicable standards or benchmarks, levels of disaggregation, and the
				specific calculation methodology used by the carrier. (See Section
				731.315.)
c) Self-executing remedy provisions deemed
				sufficient to modify a Level 1 carrier's actions in the event of noncompliance with
				the standards contained in the plan. (See Section
				731.320.)
d) Established benchmarks and standards on a per
				measure basis that set forth the minimum performance level the carrier intends to
				provide. (See Section 731.315.)
e)
				Reporting policies and procedures so that all parties understand exactly when and
				how the Level 1 carrier will report data. (See Section
				731.325.) These policies and
				procedures shall also cover data and remedy restatements in addition to the regular
				monthly reporting of carrier performance.
f) A review process scheduled at regular intervals
				(i.e., month) by which parties may propose changes to the performance measures
				contained in the wholesale service quality plans as changes occur in the
				industry.
g) Audits scheduled at regular
				intervals (i.e., annually, biannually) to ensure that the data reported by the
				carrier is valid, reliable and adheres to the published business rules. (See Section
				731.330.) The carrier must
				retain for three years, for purposes of regular audits, the original source data
				used to calculate the performance measurement results in its original, raw, or
				unmodified form. Regular audits shall validate both the measure data being reported
				as well as the remedy calculations.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart C - PLAN REQUIREMENTS FOR LEVEL 1 CARRIERS › Section 731.310 - Types of Service Covered

Current through Register Vol. 48, No. 28, July 12, 2024
The types of service to be covered for a Level 1 carrier shall
				  include, but not be limited to, wholesale service covered in the carrier's most
				  recent wholesale service quality plan approved pursuant to this Part or, if the
				  carrier does not have a wholesale service quality plan approved pursuant to this
				  Part but does have a preexisting plan, wholesale service covered in the carrier's
				  preexisting plan. The services to be covered for a Level 1 carrier shall include
				  wholesale special access service and shall include wholesale special access measures
				  for ordering, provisioning, maintenance and repair. The Commission may, for good
				  cause shown, as is defined in Section
				  731.105, include wholesale
				  service not yet provided by the carrier (including but not limited to emerging
				  service) or exclude specific wholesale service in approving each carrier's wholesale
				  service quality plan.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart C - PLAN REQUIREMENTS FOR LEVEL 1 CARRIERS › Section 731.315 - Measures and Standards

Current through Register Vol. 48, No. 28, July 12, 2024
Each wholesale service quality plan shall include measures and
				  standards consistent with the requirements of Section
				  731.305(a).
				  The specific measures and standards included in each wholesale service quality plan
				  shall be as determined by the Commission pursuant to Section
				  731.505.
				  No measures or standards may be added, modified, or deleted from a wholesale service
				  quality plan approved by the Commission pursuant to Subpart E without the review and
				  approval of the Commission.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart C - PLAN REQUIREMENTS FOR LEVEL 1 CARRIERS › Section 731.320 - Remedies

Current through Register Vol. 48, No. 28, July 12, 2024
Each wholesale service quality plan shall include self executing
				  remedy provisions consistent with the requirements of Section
				  731.305(c).
				  The specific remedy provisions included in each wholesale service quality plan shall
				  be determined by the Commission in accordance with this Part. The remedy provisions
				  included in the plan filed by a Level 1 carrier shall be consistent with the remedy
				  provisions included in the plan most recently approved pursuant to this Part by the
				  Commission or, if such carrier does not have a wholesale service quality plan
				  approved pursuant to this Part but does have a preexisting plan, the remedy
				  provisions included in such carrier's preexisting plan. No changes may be made to
				  the remedy provisions included in any plan approved by the Commission without the
				  review and approval of the Commission.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart C - PLAN REQUIREMENTS FOR LEVEL 1 CARRIERS › Section 731.325 - Reporting

Current through Register Vol. 48, No. 28, July 12, 2024
a) Each carrier's
				wholesale service quality plan shall provide that the Level 1 carrier will report
				monthly data to the Commission and to each carrier purchasing wholesale service. At
				a minimum, the monthly data shall include the total number of transactions on a per
				measure basis, the number of instances in which standards contained in the Level 1
				carrier's wholesale service quality plan were not met on a per measure basis, and
				calculations supporting any remedies paid pursuant to the wholesale service quality
				plan. Although aggregate data must be made available to the Commission and all
				carriers purchasing wholesale service, carrier specific data shall only be made
				available to the Commission and carriers for their own (i.e., the purchasing
				carrier's) business transactions.
b)
				Each carrier's wholesale service quality plan shall indicate the process it will
				follow each month for reporting, including, without limitation, the date performance
				data and remedy amounts will be made available. The reporting process shall also
				include the timelines and procedures the carrier will follow when making data and or
				remedy restatements.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart C - PLAN REQUIREMENTS FOR LEVEL 1 CARRIERS › Section 731.330 - Auditing

Current through Register Vol. 48, No. 28, July 12, 2024
a) Each wholesale
				service quality plan approved by the Commission shall comply with the requirements
				of Section
				731.305(g).
				All plans must also provide for periodic audits of the wholesale performance data by
				an independent auditing firm, include the frequency and scope of the required
				audits, and indicate responsibility for payment of audits. Audits shall be provided
				for the measures being reported, as well as for any remedy payments. Level 1
				carriers shall follow the auditing requirements set forth in their respective
				wholesale service quality plans. Each plan shall provide for Commission initiated
				audits, pursuant to Section 8-102 of the Act [220 ILCS
				5/8-102 ], as well as audits initiated by requesting
				carriers. Payment for Commission-initiated audits shall be pursuant to Section 8-102
				of the Act.
b) Level 1 carriers shall
				retain all records required to support wholesale performance relative to this Part
				for at least three years. Audits are necessary to ensure that data reported by the
				carriers are valid and reliable and that they adhere to the carrier's filed
				plan.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart D - PROVISIONS APPLICABLE TO ALL LEVEL 1 CARRIERS › Section 731.400 - Applicability of Subpart D

Current through Register Vol. 48, No. 28, July 12, 2024
The provisions of Subpart D are applicable to all Level 1
				  carriers.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart D - PROVISIONS APPLICABLE TO ALL LEVEL 1 CARRIERS › Section 731.405 - Treatment and Effect of Wholesale Service Emergency Situations

Current through Register Vol. 48, No. 28, July 12, 2024
The standards contained in any plan will not be considered to be
				  violated for the period of any delay due to a wholesale service emergency situation.
				  Notwithstanding anything to the contrary in this Part, in those situations where a
				  standard cannot be satisfied at all as a result of a wholesale service emergency
				  situation, the failure to satisfy such standard shall not be deemed to be a
				  violation of the applicable standard set forth in the plan.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart D - PROVISIONS APPLICABLE TO ALL LEVEL 1 CARRIERS › Section 731.410 - Additional Reporting Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
a) A
				wholesale service quality plan approved pursuant to Subpart E shall be posted to
				both the Commission's web site, with a reference and a link to the pertinent
				carrier's wholesale service quality plan at its web site and the Level 1 carrier's
				web site no more than 30 days after entry of the Commission's order approving such
				plan.
b) Performance relative to a Level
				1 carrier's wholesale service quality plan shall be posted to the Level 1 carrier's
				web site and made available to the Commission and other carriers on a monthly basis.
				Level 1 carriers shall also make available to the Commission both aggregate and
				individual carrier performance data and shall make available to other carriers
				access to the aggregate data and their own performance data.
c) Additionally, Level 1 carriers shall report the
				following information monthly to the Commission:
1) The total dollar amount of wholesale service
				quality remedy payments and credits paid, given and/or assessed;
2) The five highest dollar credit and payment
				amounts assessed and/or paid on a per measure basis;
3) Any wholesale service quality remedy payments
				and credits not included in the amount reported under subsection (c)(1) but claimed
				due or owing by purchasing carriers; and
4) Any changes to previously reported metrics data
				or remedy payments or credits made by the carrier during the past month and a
				detailed explanation for why the changes to previously reported metrics data or
				remedy payments or credits occurred.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart D - PROVISIONS APPLICABLE TO ALL LEVEL 1 CARRIERS › Section 731.420 - Effect of Interconnection Agreements

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				A Level 1 carrier may provide wholesale service that does not conform to its
				wholesale service quality plan to another carrier pursuant to an interconnection
				agreement, if subsections (a)(1) through (a)(4) are met:
1) the two carriers negotiated the interconnection
				agreement or an amendment to their interconnection agreement after September 1,
				2004;
2) that interconnection agreement
				expressly references this Section;
3)
				that interconnection agreement sets forth how the standards and requirements
				contained in the Level 1 carrier's wholesale service quality plan do not apply to
				the carrier-signatories to the interconnection agreement; and
4) the changes in that agreement to the Level 1
				carrier's wholesale service quality plan are not contrary to the public
				interest.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart E - COMMISSION REVIEW AND APPROVAL OF PLANS FOR LEVEL 1 CARRIERS › Section 731.500 - Applicability of Subpart E

Current through Register Vol. 48, No. 28, July 12, 2024
The provisions of Subpart E are applicable to all Level 1
				  carriers.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart E - COMMISSION REVIEW AND APPROVAL OF PLANS FOR LEVEL 1 CARRIERS › Section 731.505 - Commission Review and Approval of Wholesale Service Quality Plans

Current through Register Vol. 48, No. 28, July 12, 2024
a) Approval. Following hearings on each plan or
				petition filed or any proceeding commenced pursuant to Section
				731.205,
				the Commission shall approve a wholesale service quality plan for each carrier. The
				plans approved by the Commission may be those plans as filed by the Level 1 carriers
				or as modified by the Commission.
b)
				Basis for approval. In approving a wholesale service quality plan for each carrier,
				the Commission shall address and consider each of the following:
1) Whether the plan contains articulated,
				pre-determined measures and standards that encompass a comprehensive range of
				carrier-to-carrier performance;
2)
				Whether each measure has an articulated definition, or "business rule", that sets
				forth the manner in which the data are to be collected by the carrier, lists any
				relevant exclusions, and states the applicable performance standards;
3) Whether the plan contains a mechanism that
				detects and sanctions
non-compliant performance when it occurs on both an individual
				  measure and aggregate basis;
4)
				Whether the plan subjects the Level 1 carrier to potential monetary liability that
				provides an incentive to comply with the designated performance standards;
5) Whether liability under the plan's enforcement
				mechanism would actually accrue at significant monetary levels when performance
				standards are missed;
6) Whether the
				plan contains a self-executing mechanism;
7) Whether the plan provides for data to be
				accurate and it provides that the reported data are able to be audited;
8) Whether the plan complies with the requirements
				set forth in Subparts B, C, D, and E of this Part, including but not limited to
				Section
				731.305.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart F - OBLIGATIONS OF LEVEL 2 CARRIERS › Section 731.600 - Applicability of Subpart F

Current through Register Vol. 48, No. 28, July 12, 2024
The provisions of Subpart F are applicable to all Level 2
				  carriers.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart F - OBLIGATIONS OF LEVEL 2 CARRIERS › Section 731.605 - Types of Service Covered by and Exemption from Reporting Requirements from Subpart F

Current through Register Vol. 48, No. 28, July 12, 2024
Types of service covered. Unless otherwise indicated in this
				  Subpart, the provisions of Subpart F are applicable to a Level 2 carrier to the
				  extent the Level 2 carrier provides or offers the applicable service. Level 2
				  carriers shall be subject to wholesale service quality standards as provided in this
				  Subpart for the following wholesale services, to the extent the carrier offers or
				  provides the service:
a) Unbundled local
				loops;
b) Interconnection
				trunks;
c) Resold local
				services;
d) Collocation;
e) Loss notification; and
f) Customer service record.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart F - OBLIGATIONS OF LEVEL 2 CARRIERS › Section 731.610 - Measures and Standards under Subpart F

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				Firm order confirmations
1) Level 2 Carriers shall
				provide FOCs or reject notices for wholesale service within the following
				timeframes, as measured from the time of receipt of an accurate and complete service
				request to the return of an FOC or reject notice:
A) Unbundled local loops - within 24
				hours
B) Interconnection trunks - within
				10 business days
C) Resold local service
				- within 24 hours
D) Collocation -
				within 10 business days
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart F - OBLIGATIONS OF LEVEL 2 CARRIERS › Section 731.615 - Remedies under Subpart F

Current through Register Vol. 48, No. 28, July 12, 2024
If a Level 2 carrier fails to comply with Section
				  731.610,
				  it shall provide credits to the purchasing carrier in the following amounts:
a) For firm order confirmation and reject notice
				failures, Level 2 carriers shall provide credits equal to 20% of the monthly
				recurring charge for the service covered in Section
				731.610(a);
b) For provisioning failures, Level 2 carriers
				shall provide credits equal to 20% of the monthly recurring charge for each day
				beyond the timeframe set forth in Section
				731.610(b)
				that the Level 2 carrier fails to provision a wholesale service covered in Section
				731.610(b);
c) For maintenance and repair failures, Level 2
				carriers shall provide credits equal to 20% of the monthly recurring charge for each
				day beyond the timeframe set forth in Section
				731.610(c)(1)
				and (c)(3) that the Level 2 carrier fails to clear
				a wholesale out of service trouble report for the services covered in Section
				731.610(c)(1)
				and (c)(3) and 10% of the monthly recurring charge
				for every eight hours beyond the timeframe set forth in Section
				731.610(c)(2)
				and (c)(4) that the Level 2 carrier fails to clear
				a wholesale out of service trouble report for the services covered in Section
				731.610(c)(2)
				and (c)(4);
d) For loss notification failures, Level 2
				carriers shall provide a credit of $1 per failure; and
e) For customer service record failures, Level 2
				carriers shall provide a credit of $1 per failure.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart F - OBLIGATIONS OF LEVEL 2 CARRIERS › Section 731.620 - Reporting under Subpart F

Current through Register Vol. 48, No. 28, July 12, 2024
a) Each Level 2
				carrier shall report monthly results on a quarterly basis to the Commission. At a
				minimum, the information reported shall include:
1) The total dollar amount of wholesale service
				quality credits on a per measure basis;
2) Any wholesale service quality credits not
				included in the amount reported under subsection (a)(1) but claimed due or owing by
				purchasing carriers;
3) The level of
				performance on an aggregate basis by measure (or as a whole with respect to all
				measures for service provided to all wholesale customers); and
4) The top 3 carriers receiving wholesale service
				quality credits from the Level 2 carrier.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart F - OBLIGATIONS OF LEVEL 2 CARRIERS › Section 731.625 - Auditing under Subpart F

Current through Register Vol. 48, No. 28, July 12, 2024
a) Carriers
				purchasing wholesale service from a Level 2 carrier may request an independent audit
				of the reported results. To the extent the independent audit confirms the specific
				concern of the carrier purchasing wholesale service from a Level 2 carrier, as
				specifically identified in writing to the Level 2 carrier prior to requesting the
				audit, the Level 2 carrier shall be responsible for the cost of the independent
				auditor associated with the specific concern identified in writing prior to the
				audit. If the independent auditor does not confirm the concern of the carrier
				purchasing wholesale service from a Level 2 carrier, the carrier purchasing
				wholesale services will be responsible for the cost of the independent audit. Any
				dispute over payment of audit costs will be resolved by the Commission pursuant to a
				petition filed with the Commission by either party pursuant to 83 Ill. Adm. Code
				200.
b) Carrier-initiated audits of a
				Level 2 carrier's records shall be limited to no more than two per calendar year per
				purchasing carrier.
c) A Level 2 carrier
				shall make all records required by this Part available to the Commission or its
				authorized representatives at any time upon request. A carrier shall make customer
				proprietary network information available to the Commission. A carrier shall retain
				all records required by this Part for at least three years.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart F - OBLIGATIONS OF LEVEL 2 CARRIERS › Section 731.630 - Effect of Interconnection Agreement

Current through Register Vol. 48, No. 28, July 12, 2024
If a Level 2 carrier provides wholesale service to another carrier
				  pursuant to an interconnection agreement and those carriers have negotiated the
				  interconnection agreement or an amendment to the interconnection agreement after
				  September 1, 2004 that expressly references this Section and it amends any of the
				  standards and requirements contained in this Subpart, those standards and
				  requirements contained in this Subpart shall not apply to such carriers if, but only
				  to the extent that, it is so provided in the interconnection agreement or amendment,
				  and provided further that the changes from or to the standards and requirements
				  contained in this Subpart are not contrary to the public interest. The standards and
				  measures in this Subpart shall apply to: negotiated agreements or amendments to
				  interconnection agreements effective after September 1, 2004; negotiated
				  interconnection agreements that do not expressly reference this Section; and
				  negotiated agreements that do not expressly amend any of the standards and
				  requirements contained in this Subpart.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart F - OBLIGATIONS OF LEVEL 2 CARRIERS › Section 731.635 - Application of Level 1 Requirements to Level 2 Carriers and Conversion to Level 1

Current through Register Vol. 48, No. 28, July 12, 2024
If a Level 2 carrier is asked to or required to provide wholesale
				  services other than those set forth in Section
				  731.610,
				  it must petition the Commission for a determination as to whether it should be
				  required to comply with Level 1 requirements for the provision of the service or
				  services in question.
a) A Level 2 carrier
				may be required to comply with some or all of the Level 1 requirements established
				in Subparts B, C, D, and E of this Part only after the Commission considers and
				rules upon the following items:
1) The technical
				feasibility of compliance with each Subpart B, C, D, and E requirement;
2) The economic feasibility of compliance with
				each Subpart B, C, D, and E requirement;
3) The expected volume of wholesale service
				activity to be provisioned by the Level 2 carrier;
4) Whether the benefits expected to accrue to
				requesting carriers justify the costs expected to be incurred by the provisioning
				carrier to comply with each Subpart B, C, D, and E requirement; and
5) With which Subpart B, C, D, and E requirements
				that carrier must comply and within what time period.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart G - PROVISIONS APPLICABLE TO LEVEL 3 CARRIERS › Section 731.700 - Applicability of Subpart G

Current through Register Vol. 48, No. 28, July 12, 2024
The provisions of Subpart G are applicable to all Level 3
				  carriers. Subparts B, C, D, E, and F of this Part shall not apply to LECs with rural
				  exemptions pursuant to section 251(f) of the federal Telecommunications
				  Act.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart G - PROVISIONS APPLICABLE TO LEVEL 3 CARRIERS › Section 731.705 - Conversion to Level 2

Current through Register Vol. 48, No. 28, July 12, 2024
a) A carrier whose rural
				exemption is terminated by a Commission order pursuant to section 251(f) of the
				federal Telecommunications Act will become a Level 2 carrier and shall comply with
				all of the Level 2 requirements established in Subpart F of this Part effective 90
				days after the date of the Commission's order, unless the Commission makes a
				determination that there is good cause to delay and that a different time period is
				necessary.
b) Notwithstanding subsection
				(a), a Level 3 carrier whose rural exemption is terminated by a Commission order
				pursuant to section 251(f) of the federal Telecommunications Act may petition the
				Commission for an exemption from some or all of the Level 2 requirements established
				in Subpart F of this Part. The burden of proof in establishing the right to an
				exemption under this subsection shall be upon the petitioner. The petition shall
				include facts demonstrating that the requested exemption would not harm consumers
				and will not impede the development or operation of a competitive market. In ruling
				on any such petition, the Commission shall consider and rule upon the following
				items, when applicable:
1) The technical
				feasibility of compliance with each Subpart F requirement;
2) The economic feasibility of compliance with
				each Subpart F requirement;
3) The
				expected demand for wholesale service covered under Subpart F;
4) Whether the benefits accrued to competing
				carriers justify the costs incurred by that carrier necessary to comply with each
				Subpart F requirement;
5) With which
				Subpart F requirements that carrier must comply and within what time period;
				and
6) Whether the carrier needs to
				comply with Subpart F if the carrier enters into an agreement with a competing
				carrier whereby the competing carrier agrees to accept different wholesale service
				quality standards than those contained in Subpart F.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart H - PROVISIONS APPLICABLE TO LEVEL 4 CARRIERS › Section 731.805 - Types of Service Covered by and Exemption from Certain Subparts

Current through Register Vol. 48, No. 28, July 12, 2024
Services Covered. Level 4 carriers shall be subject to the
				  wholesale service quality standards as provided in this Subpart for the following
				  services, to the extent the carriers offer or provide the service:
a) Customer service record;
b) Unbundled loop return; and
c) Loss notification.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart H - PROVISIONS APPLICABLE TO LEVEL 4 CARRIERS › Section 731.810 - Measures and Standards under Subpart H

Current through Register Vol. 48, No. 28, July 12, 2024
Level 4 carriers shall be subject to the following wholesale
				  service measures and standards as provided for the following types of service, to
				  the extent the carriers offer or provide the service:
a) Unbundled loop return for less than 20 loops -
				within 24 hours
b) Unbundled loop return
				for 20 or more loops - within 48 hours
c) Loss notification - within 24 hours
d) Customer service record - within 24
				hours
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart H - PROVISIONS APPLICABLE TO LEVEL 4 CARRIERS › Section 731.815 - Remedies under Subpart H

Current through Register Vol. 48, No. 28, July 12, 2024
a) If a Level 4
				carrier fails to comply with Section
				731.810,
				it shall provide credits to the purchasing carrier in the following amounts:
1) Unbundled loop return - $1 per
				failure
2) Customer service record
				failures - $1 per failure
3) Loss
				notification - $1 per failure
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart H - PROVISIONS APPLICABLE TO LEVEL 4 CARRIERS › Section 731.820 - Application of Level 2 Requirements to Level 4 Carriers and Conversion to Level 2

Current through Register Vol. 48, No. 28, July 12, 2024
a) If a Level 4 carrier
				receives a bona fide request for wholesale service and either agrees to provide that
				service or is obligated to provide that service under the Act or the federal
				Telecommunications Act, that carrier may be required, after notice and hearing, to
				comply with some or all of the Level 2 requirements established in Subpart F. In
				connection with any such hearing, the Commission shall consider and rule upon each
				of the following items:
1) The technical
				feasibility of compliance with each Subpart F requirement;
2) The economic feasibility of compliance with
				each Subpart F requirement;
3) The
				expected demand for wholesale service covered under Subpart F;
4) Whether the benefits accrued to competing
				carriers justify the costs incurred by that carrier necessary to comply with each
				Subpart F requirement;
5) With which
				Subpart F requirements that carrier must comply and within what time period;
				and
6) Whether the carrier needs to
				comply with Subpart F if the carrier enters into an agreement with a competing
				carrier whereby the competing carrier agrees to accept different wholesale service
				quality standards than those contained in Subpart F.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 731 - WHOLESALE SERVICE QUALITY FOR TELECOMMUNICATIONS CARRIERS › Subpart I - PROVISIONS APPLICABLE TO ALL CARRIERS › Section 731.905 - Notice of Termination of Wholesale Service

Current through Register Vol. 48, No. 28, July 12, 2024
Except where otherwise agreed to, in writing, by the carriers, no
				  provisioning carrier offering or providing wholesale service to a requesting carrier
				  shall terminate, discontinue, or abandon the service once initiated except upon at
				  least 35 days prior written notice (the termination notice) to the Commission and
				  the requesting carrier. Notwithstanding anything to the contrary in this Section, no
				  termination notice shall be required for interruptions in service due to wholesale
				  service emergency situations. Nothing in this Section shall be construed to abrogate
				  or diminish the rights and obligations of a carrier under the Act or Commission
				  rules (including, without limitation, Section 13-406 of the Act [220
				  ILCS 5/13-406 ] and 83 Ill. Adm. Code
				  735).
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 732 - CUSTOMER CREDITS › Section 732.5 - Application of Part

Current through Register Vol. 48, No. 28, July 12, 2024
This Part shall apply to all telecommunications carriers providing
				basic local exchange service as defined in Section 13-712 of the Public Utilities
				Act, except that this Part is not applicable to:
a) telephone cooperatives as defined in Section
			 13-212 of the Act, pursuant to Section 13-701 of the Act;
b) Electing Providers as defined in Section
			 13-506.2(a)(1) of the Act; and
c) local
			 exchange telecommunications service as defined in Section 13-204 of the Act, and
			 classified as competitive pursuant to either Section 13-502 or Section
			 13-506.2(c)(5) of the Act.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 732 - CUSTOMER CREDITS › Section 732.20 - Local Exchange Service Obligations

Current through Register Vol. 48, No. 28, July 12, 2024
Each telecommunications carrier must do all of the following:
a) Install basic local exchange service within 5
			 business days after receipt of an order from the customer unless the customer
			 requests an installation date that is beyond 5 business days after placing the order
			 for basic service. If installation of service is requested on or by a date more than
			 5 business days in the future, the telecommunications carrier shall install service
			 by the date requested. A telecommunications carrier offering basic local exchange
			 service utilizing the network or network elements of another carrier shall install
			 new lines for basic local exchange service within 3 business days after provisioning
			 of the line or lines by the carrier whose network or network elements are being
			 utilized is complete. This subsection does not apply to the migration of a customer
			 between telecommunications carriers, so long as the customer maintains dial
			 tone.
b) Restore basic local exchange
			 service for a customer within 30 hours after receiving notice that a customer is out
			 of service, including those service disruptions that occur when a customer switches
			 existing basic local exchange service from one carrier to another.
c) Keep all repair and installation appointments
			 for basic local exchange service, when a customer premises visit requires a customer
			 to be present.
d) Inform a customer when
			 a repair or installation appointment requires the customer to be present.
			 [220
			 ILCS 5/13-712(d) ]
e) At the time installation, repair or an
			 appointment is requested, inform the customer of its duty to install, repair, and
			 meet appointments within the specific timeframes set forth in this Part, as relevant
			 to the customer's request. Additionally, the telecommunications carrier shall inform
			 the customer at the time a request for installation, repair and/or an appointment is
			 made, whether or not the telecommunications carrier has the requisite information to
			 complete the request. If the telecommunications carrier requires additional
			 information or is waiting for the customer to provide information before the
			 installation, repair, and appointment can be completed, the customer shall be
			 informed at the time the request is made that the order is incomplete and what
			 information is needed from the customer to complete the order. Telecommunications
			 carriers that install service through multiple platforms and that need additional
			 information at the time of a customer request for installation shall inform the
			 customer by telephone not later than 2 business days after the receipt of the
			 installation request of its duty to install service by a specific date.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 732 - CUSTOMER CREDITS › Section 732.35 - ILEC-CLEC Reimbursement Mechanism

Current through Register Vol. 48, No. 28, July 12, 2024
If the violation of a basic local exchange service quality standard
				is caused by a carrier other than the carrier providing retail service to the
				customer, the carrier providing retail service to the customer (for purposes of this
				Section
				732.35,
				the "retail carrier") shall credit the customer as provided in this Section. The
				carrier causing the violation (for purposes of this Section 732.35, the "wholesale
				carrier") shall reimburse the carrier providing retail service the amount credited
				the customer. Such reimbursement by wholesale carrier to retail carrier shall be
				known as a recourse credit. When applicable, an interconnection agreement shall
				govern compensation between the carrier causing the violation, in whole or in part,
				and the retail carrier providing the credit to the customer. [220
				ILCS 5/13-712 ]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 732 - CUSTOMER CREDITS › Section 732.40 - Filing of Tariffs

Current through Register Vol. 48, No. 28, July 12, 2024
Carriers offering basic local exchange service shall be fully
				subject to the requirements of this Part and shall file tariffs to implement the
				requirements of this Part. These carriers shall track customer eligibility for
				credits , and the tariffs filed pursuant to this Section shall provide for the
				credits required by this Part.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 732 - CUSTOMER CREDITS › Section 732.50 - Customer Education

Current through Register Vol. 48, No. 28, July 12, 2024
a) Each
			 telecommunications carrier shall include in the informational pages in the front
			 portion of regularly published telephone directories educational material(s) about
			 the requirements to install, repair, and meet appointments within the specified
			 amount of time, the availability and issuance of customer credits and alternative
			 telephone service, and the applicable exemptions. This information shall be of a
			 similar level of detail as that set forth in Section 13-712 of the Act
			 [220
			 ILCS 5/13-712 ]. Telecommunications carriers that do not
			 publish their own directories shall take steps to ensure that the directory that
			 lists their customers contains the required information. Until such time as a
			 telecommunications carrier's directory contains such educational materials, the
			 telecommunications carrier shall utilize at least once each quarter bill inserts,
			 bill messages, or direct mailings containing a detailed description of the
			 identified information. The bill inserts, bill messages, or direct mailings shall
			 also indicate that this information will appear in the telecommunications carrier's
			 next directory.
b) Following a
			 telecommunications carrier's publication of its directory containing the educational
			 materials described in subsection (a), each telecommunications carrier shall also
			 include on its bill to each customer at least twice each year the following bill
			 message: "The law obligates all telecommunications carriers to provide installation
			 and repair in a timely manner. Credits or other remedies may be available for delays
			 in repair, installation or missed appointments." The biannual bill message shall
			 also direct customers to the directory for more information.
c) Educational material(s) shall be prominently
			 displayed, clear, accurate and printed in bold and type of sufficient size and
			 readability. The Consumer Services Division of the Commission shall develop and post
			 on the Commission's website standard minimum education material language that may be
			 used by telecommunications carriers in their directories and bill inserts, bill
			 messages, or direct mailings. Any telecommunications carrier who does not use the
			 language posted on the Commission's website shall use language substantially similar
			 to that suggested by the Consumer Services Division. Each telecommunications carrier
			 shall also provide a forum or forums for continuous public education that may
			 include, but not be limited to, company web site(s), voice response unit(s), or
			 information posted in public location(s).
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 732 - CUSTOMER CREDITS › Section 732.60 - Reporting

Current through Register Vol. 48, No. 28, July 12, 2024
a) All reports required
			 to be submitted to either the Staff or to the Commission under this Part 732 shall
			 be certified by an authorized agent of the reporting carrier. All such reports will
			 be public records available for inspection, copying, and posting to the Commission's
			 website.
b) Each telecommunications
			 carrier shall provide to the Commission, on a quarterly basis and in a form suitable
			 for posting on the Commission's website, a report that includes monthly performance
			 data for basic local exchange service obligations as required to be collected and
			 reported pursuant to this Part. The report shall be provided to the Commission
			 within 30 days after the end of each calendar quarter. The monthly performance data
			 shall be disaggregated for each customer class in each geographic area for which the
			 telecommunications carrier internally monitored performance data as of March 2,
			 2001. The report shall include, at a minimum:
1)
			 With regard to credits due in accordance with Section
			 732.30(a)
			 (Out of Service More than 30 Hours):
A) Total
			 dollar amount of any customer credits paid;
B) Number of credits issued for repairs between
			 30-48 hours;
C) Number of credits issued
			 for repairs between 48-72 hours;
D)
			 Number of credits issued for repairs between 72-96 hours;
E) Number of credits used for repairs between
			 96-120 hours;
F) Number of credits
			 issued for repairs greater than 120 hours; and
G) Number of exemptions claimed for each of the
			 categories identified in Section
			 732.30(e).
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart A - GENERAL PROVISIONS › Section 733.10 - Applicability

Current through Register Vol. 48, No. 28, July 12, 2024
This Part applies to Incumbent Local Exchange Carriers (ILECs)
				  subject to the requirements of Section 13-517 of the Public Utilities Act
				  [220
				  ILCS 5/13-517 ]. Pursuant to Section 13-506.2(k) of the
				  Act, Section 13-517 of the Public Utilities Act does not apply to electing
				  providers, as that term is defined in Section 13-506.2(a)(1) of the
				  Act.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart A - GENERAL PROVISIONS › Section 733.20 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
Terms used in this Part have the following meanings:
"Act" means the Public Utilities Act [220 ILCS 5 ].
"Advanced telecommunications services" means services capable of
				  supporting, in at least one direction, a speed in excess of 200 kilobits per second
				  (kbps) to the network demarcation point at the subscriber's premises. [220
				  ILCS 5/13-517(c) ]
"Commission" means the Illinois Commerce Commission.
"Customer" means a customer of an incumbent local exchange carrier
				  (ILEC) that is an end user (as defined in Section 13-217 of the Act [220
				  ILCS 5/13-217 ]) provided with a telecommunications service
				  by either the ILEC or by another local exchange carrier through network facilities
				  of the ILEC, provided that the network facilities of the ILEC utilized by the other
				  local exchange carrier are capable of delivering advanced telecommunications
				  services. An end user provided telecommunications service at multiple locations is
				  considered a customer at each location.
"Incumbent local exchange carrier" or "ILEC" means the same as the
				  term is defined in Section 13-202.5 of the Act [220
				  ILCS 5/13-202.5].