reglab/statecodes huggingface dataset:
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 18 - RENEWABLE ENERGY STANDARD AND TARIFF › Appendix A - Sample Tariff

Current through Register Vol. 30, No. 28, July 12, 2024
Unless otherwise ordered by the Commission, the renewable
				  energy standard surcharge shall be assessed monthly to every retail electric
				  service. This monthly assessment will be the lesser of $0.004988 per kWh
				  or:
1. For residential customers,
				$1.05 per service;
2. For
				non-residential customers, $39.00 per service;
3. For non-residential customers whose
				metered demand is 3,000 kW or more for three consecutive months, $117.00 per
				service;
4. For non-metered
				services, the lesser of the load profile or otherwise estimated kWh required to
				provide the service in question, or the service's contract kWh shall be used in
				the calculation of the surcharge.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1901 - Definitions

Current through Register Vol. 30, No. 28, July 12, 2024
A. "Authorized Carrier" means any Telecommunications Company
				  that submits, on behalf of a Customer, a change in the Customer's selection of
				  a provider of telecommunications service, with the Subscriber's authorization
				  verified in accordance with the procedures specified in this Article.
B. "Commission" means Arizona Corporation Commission.
C. "Customer" means the person or entity in whose name
				  service is rendered, as evidenced by the signature on the application or
				  contract for service, or by the receipt or payment of bills regularly issued in
				  their name regardless of the identity of the actual user of service.
D. "Executing Telecommunications Carrier" means a
				  Telecommunications Company that effects a request that a Subscriber's
				  Telecommunications Company be changed.
E. "Letter of Agency" means written authorization, including
				  internet enabled with electronic signature, by a Subscriber authorizing a
				  Telecommunications Company to act on the Subscriber's behalf to change the
				  Subscriber's Telecommunications Company.
F. "Subscriber" means the Customer identified in the account
				  records of a Telecommunications Company; and any person authorized by such
				  Customer to change telecommunications services or to charge services to the
				  account; or any person contractually or otherwise lawfully authorized to
				  represent such Customer.
G. "Telecommunications Company" means a public service
				  corporation, as defined in the Arizona Constitution, Article 15, § 2,
				  which provides telecommunications services within the state of Arizona and over
				  which the Commission has jurisdiction.
H. "Unauthorized Carrier" means any Telecommunications
				  Company that submits, on behalf of a Customer, a change in the Customer's
				  selection of a provider of telecommunications service without the subscriber's
				  authorization verified in accordance with the procedures specified in this
				  Article.
I. "Unauthorized Change" ("slamming") means a change in a
				  Telecommunications Company submitted on behalf of a Subscriber that was not
				  authorized in accordance with
				  R14-2-1904
				  or not verified in accordance with
				  R14-2-1905.
J. "Unauthorized Charge" means any charge incurred as a
				  result of an Unauthorized Change.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1902 - Purpose and Scope

Current through Register Vol. 30, No. 28, July 12, 2024
These rules shall be interpreted to ensure that all Customers
				  in this state are protected from an Unauthorized Change in their intraLATA, or
				  interLATA long-distance Telecommunications Company. The rules shall be
				  interpreted to promote satisfactory service to the public by local and
				  intraLATA or interLATA long-distance Telecommunications Companies and to
				  establish the rights and responsibilities of both company and Customer. The
				  rules shall be interpreted to establish liability standards and penalties to
				  ensure compliance.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1903 - Application

Current through Register Vol. 30, No. 28, July 12, 2024
These rules apply to each Telecommunications Company. These
				  rules do not apply to providers of wireless, cellular, personal communications
				  services, or commercial mobile radio services.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1904 - Authorized Telecommunications Company Change Procedures

Current through Register Vol. 30, No. 28, July 12, 2024
A. A Telecommunications Company shall not
				submit a change on behalf of a Subscriber prior to obtaining authorization from
				the Subscriber and obtaining verification of that authorization in accordance
				with
				R14-2-1905.
B. A Telecommunications Company submitting a
				change shall maintain and preserve records of verification of individual
				Subscriber authorization for 24 months.
C. An Executing Telecommunications Carrier
				shall not contact the Subscriber to verify the Subscriber's selection received
				from a Telecommunications Company submitting a change.
D. An Executing Telecommunications Carrier
				shall execute such changes as promptly as reasonable business practices will
				permit, which shall not exceed 10 business days from the receipt of a change
				notice from a submitting Telecommunications Company. The Executing
				Telecommunications Carrier shall have no liability for processing an
				Unauthorized Change.
E. If a
				Telecommunications Company is selling more than one type of service, for
				example, local, intraLATA, or interLATA, it may obtain authorizations from the
				Subscriber for all services authorized during a single contact.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1905 - Verification of Orders for Telecommunications Service

Current through Register Vol. 30, No. 28, July 12, 2024
A. A Telecommunications Company shall not
				submit a change order unless it confirms the order by one of the following
				methods:
1. The Telecommunications Company
				obtains the Subscriber's written authorization, including internet enabled
				authorization with electronic signature, in a form that meets the requirements
				of this Section.
2. The
				Telecommunications Company obtains the Subscriber's electronic or
				voice-recorded authorization for the change that meets the requirements of this
				Section.
3. An independent third
				party, qualified under the criteria set forth in subsection (F), obtains and
				records the Subscriber's verbal authorization for the change that confirms and
				includes appropriate verification data pursuant to the requirements of this
				Section.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1906 - Notice of Change

Current through Register Vol. 30, No. 28, July 12, 2024
When an Authorized Carrier changes a Subscriber's service,
				  the Authorized Carrier, or its billing and collection agent, shall clearly and
				  conspicuously identify any change in service provider, including the name of
				  the new Authorized Carrier and its telephone number on a bill, a bill insert,
				  or in a separate mailing to the Subscriber. The notice of change shall be
				  printed in both English and Spanish.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1907 - Unauthorized Changes

Current through Register Vol. 30, No. 28, July 12, 2024
A. A
				Subscriber shall notify the alleged Unauthorized Carrier within a reasonable
				period of time after receiving notice of an Unauthorized Change. Any period of
				time of 60 days or less shall automatically be presumed to be reasonable, and
				any period of time longer than 60 days may be reasonable based on the
				circumstances.
B. After a
				Subscriber notifies the alleged Unauthorized Carrier that the change was
				unauthorized, the alleged Unauthorized Carrier shall take all actions within
				its control to facilitate the Subscriber's return to the original
				Telecommunications Company as promptly as reasonable business practices will
				permit, but no later than five business days from the date of the Subscriber's
				notification to it.
C. If an
				alleged Unauthorized Carrier has been notified that an Unauthorized Change has
				occurred and the alleged Unauthorized Carrier cannot verify within five
				business days that the change was authorized pursuant to
				R14-2-1905,
				the alleged Unauthorized Carrier shall:
1.
				Pay all charges to the original Telecommunications Company associated with
				returning the Subscriber to the original Telecommunications Company as promptly
				as reasonable business practices will permit, but no later than 30 business
				days from the date of the alleged Unauthorized Carrier's failure to confirm
				authorization of the change;
2.
				Absolve the Subscriber of all charges incurred during the first 90 days of
				service provided by the alleged Unauthorized Carrier if a Subscriber has not
				paid charges to the alleged Unauthorized Carrier;
3. Forward relevant billing information to
				the original Telecommunications Carrier within 15 business days of a
				Subscriber's notification. The original Telecommunications Company may not bill
				the Subscriber for unauthorized service charges during the first 90 days of the
				alleged Unauthorized Carrier's service but may thereafter bill the Subscriber
				at the original Telecommunications Company's rates; and
4. Refund to the original Telecommunications
				Company, 100% of any alleged Unauthorized Carrier's charges that a Subscriber
				paid to the alleged Unauthorized Carrier. The original Telecommunications
				Company shall apply the credit of 100% to the Subscriber's authorized
				charges.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1908 - Notice of Subscriber Rights

Current through Register Vol. 30, No. 28, July 12, 2024
A.
				A Telecommunications Company shall provide to each of its Subscribers notice of
				the Subscriber's rights regarding Unauthorized Changes and Unauthorized
				Charges.
B. The Subscriber notice
				shall include the following:
1. The name,
				address and telephone numbers where a Subscriber can contact the
				Telecommunications Company;
2. A
				Telecommunications Company is prohibited from changing telecommunications
				service to another company without the Subscriber's permission;
3. A Telecommunications Company that has
				switched telecommunications service without the Subscriber's permission is
				required to pay all charges associated with returning the Customer to the
				original Telecommunications Company as promptly as reasonable business
				practices will permit, but no later than 30 business days from the Subscriber's
				request;
4. An Unauthorized Carrier
				shall absolve a Subscriber of all unpaid charges which were incurred during the
				first 90 days of service provided by the Unauthorized Carrier;
5. If a Subscriber incurred charges for
				service provided during the first 90 days of service with the Unauthorized
				Carrier, the Unauthorized Carrier shall forward the relevant billing
				information to the original Telecommunication Company. The original
				Telecommunications Company may not bill the Subscriber for unauthorized service
				charges during the first 90 days of the Unauthorized Carrier's service but may
				thereafter bill the Subscriber at the original Telecommunications Company's
				rates;
6. If a Subscriber has paid
				charges to the Unauthorized Carrier, the Unauthorized Carrier must pay 100% of
				the charges to the original Telecommunications Company and the original
				Telecommunications Company shall apply the 100% as credit to the Customer's
				authorized charges;
7. A Subscriber
				who has been slammed can contact the Unauthorized Carrier to request the
				service be changed back in accordance with
				R14-2-1907;
8. A Subscriber who has been slammed can
				report the Unauthorized Change to the Arizona Corporation Commission;
9. The name, address, web site, and toll free
				consumer services telephone number of the Arizona Corporation Commission;
				and
10. A Subscriber can request
				their local exchange company place a freeze on the Customer's long distance
				telecommunications service account.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1909 - Customer Account Freeze

Current through Register Vol. 30, No. 28, July 12, 2024
A. A
				Customer account freeze prevents a change in a Subscriber's intraLATA and
				interLATA Telecommunications Company selection until the Subscriber gives
				consent to lift the freeze to the local exchange company that implemented the
				freeze.
B. A local exchange company
				that offers a freeze shall do so on a nondiscriminatory basis to all
				Subscribers.
C. A
				Telecommunications Company that offers information on freezes shall clearly
				distinguish intraLATA and interLATA telecommunications services.
D. A local exchange carrier shall not
				implement or remove a freeze without authorization obtained consistent with
				R14-2-1904 and verification consistent with
				R14-2-1905.
				However, a local exchange carrier shall remove a freeze if authorized by the
				subscriber in a three-way conference call meeting the requirements of
				47 C.F.R.
				64.1190(e)(2) incorporated
				by reference. This reference to
				47 C.F.R.
				64.1190(e)(2) is to the
				version in effect as of January 1, 2004 and no future editions or amendments.
				Copies of
				47 C.F.R.
				64.1190(3)(2) are available
				from the Federal Communications Commission at 445 12th Street SW, Washington
				D.C. 20554 and at the offices of the Arizona Corporations Commission at 1200 W.
				Washington Street, Phoenix, Arizona 85007 and online at
www.gpoaccess.gov
and are on file with
				the Office of the Secretary of State.
E. A Telecommunications Company shall not
				charge the Customer for imposing or removing a freeze except under a Commission
				approved tariff.
F. A
				Telecommunications Company shall maintain records of all freeze authorizations
				and repeals for the duration of the Customer account freeze or at least 24
				months following the cancellation of the Customer account freeze or
				discontinuance of service provided to that account.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1910 - Informal Complaint Process

Current through Register Vol. 30, No. 28, July 12, 2024
A.
				A Subscriber may file an informal complaint within 90 days of receiving notice
				of an Unauthorized Charge, or, thereafter, upon a showing of good cause. The
				complaint shall be submitted to the Commission Staff in writing,
				telephonically, or via electronic transmission, and shall include:
1. Complainant's name, address, telephone
				number;
2. The names of the
				Telecommunications Companies involved;
3. The approximate date of the alleged
				Unauthorized Change;
4. A statement
				of facts, including documentation, to support the complainant's
				allegation;
5. The amount of any
				disputed charges, including any amount already paid; and
6. The specific relief sought.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1911 - Compliance and Enforcement

Current through Register Vol. 30, No. 28, July 12, 2024
A. A
				Telecommunications Company shall provide a copy of its records of Subscriber
				verification and Unauthorized Changes maintained under the requirements of this
				Article to Commission Staff upon request.
B. If the Commission finds that a
				Telecommunications Company is in violation of this Article, the Commission
				shall order the company to take corrective action as necessary, and the
				Commission may impose such penalties as are authorized by law. The Commission
				may sanction a Telecommunications Company in violation of this Article by
				prohibiting further solicitation of new customers for a specified period, or by
				revocation of its Certificate of Convenience and Necessity. The Commission may
				take any other enforcement actions authorized by law.
C. The Commission Staff shall coordinate its
				enforcement efforts regarding the prosecution of fraudulent, misleading,
				deceptive, and anti-competitive business practices with the Arizona Attorney
				General.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1912 - Severability

Current through Register Vol. 30, No. 28, July 12, 2024
If any provision of this Article is found to be invalid, it
				  shall be deemed severable from the remainder of this Article and the remaining
				  provisions of this Article shall remain in full force and
				  effect.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 19 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHANGES › Section R14-2-1913 - Script Submission

Current through Register Vol. 30, No. 28, July 12, 2024
A. Each
				Telecommunications Company shall file under seal in a docket designated by the
				Director of the Utilities Division ("Director") a copy of all sales or
				marketing scripts used by its (or its agent's) sales or customer service
				workers. For the purpose of this rule, "sales or marketing scripts" means all
				scripts that involve proposing a change in Telecommunications Company or
				responding to an inquiry regarding a possible change in Telecommunications
				Company.
B. A Telecommunications
				Company shall make the filing described in
				R14-2-1913(A)
				at the following times:
1. 90 days from the
				day these rules are first published in a Notice of Final Rulemaking in the
				Arizona Administrative Register;
2.
				On April 15 of each year;
3.
				Whenever directed to do so by the Director; and
4. Whenever a material change to a script
				occurs or a new script is used that is materially difference from a script on
				file with the Director.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2001 - Definitions

Current through Register Vol. 30, No. 28, July 12, 2024
A. "Commission" means the Arizona Corporation
				  Commission.
B. "Customer" means the person or entity in whose name
				  service is rendered, as evidenced by the signature on the application or
				  contract for service, or by the receipt or payment of bills regularly issued in
				  their name regardless of the identity of the actual user of service.
C. "Subscriber" means the Customer identified in the account
				  records of a Telecommunications Company; any person authorized by such Customer
				  to change telecommunications services or to charge services to the account; or
				  any person contractually or otherwise lawfully authorized to represent such
				  Customer.
D. "Telecommunications Company" means a public service
				  corporation, as defined in the Arizona Constitution, Article 15, § 2, that
				  provides telecommunications services within the state of Arizona and over which
				  the Commission has jurisdiction. The phrase "Telecommunications Company" does
				  not include providers of wireless, cellular, personal communications services,
				  or commercial mobile radio services.
E. "Unauthorized Charge" ("cramming") means any recurring
				  charge on a Customer's telephone bill that was not authorized or verified in
				  compliance with
				  R14-2-2005.
				  This does not include one-time pay-per-use charges or taxes and other
				  surcharges that have been authorized by law to be passed through to the
				  Customer.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2002 - Purpose and Scope

Current through Register Vol. 30, No. 28, July 12, 2024
The provisions of this Article shall be interpreted to ensure
				  all Customers in this state are protected from Unauthorized Charges on their
				  bill from a Telecommunications Company.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2003 - Application

Current through Register Vol. 30, No. 28, July 12, 2024
This Article applies to each Telecommunications
				  Company.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2004 - Requirements for Submitting Authorized Charges

Current through Register Vol. 30, No. 28, July 12, 2024
A. A Telecommunications Company shall provide
				its billing agent with its name, telephone number, and a list with detailed
				descriptions of the products and services it intends to charge on a Customer's
				bill so that the billing agent may accurately identify the product or service
				on the Customer's bill.
B. A
				Telecommunications Company or its billing agent shall specify the product or
				service being billed and all associated charges.
C. A Telecommunications Company or its
				billing agent shall provide the Subscriber with a toll-free telephone number
				the Subscriber may call for billing inquiries.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2005 - Authorization Requirements

Current through Register Vol. 30, No. 28, July 12, 2024
A. A
				Telecommunications Company shall record the date of a service request and shall
				obtain from the Subscriber requesting a product or service the following:
1. The name and telephone number of the
				Customer,
2. Verification that
				Subscriber is authorized to order the product or service, and
3. Explicit Subscriber acknowledgement that
				the charges will be assessed on the Customer's bill.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2006 - Unauthorized Charges

Current through Register Vol. 30, No. 28, July 12, 2024
A. Upon
				discovery of an Unauthorized Charge or upon notification by a Subscriber of an
				Unauthorized Charge, the billing Telecommunications Company shall:
1. Immediately cease charging the Customer
				for the unauthorized product or service;
2. Remove the Unauthorized Charge from the
				Customer's bill within 45 days;
3.
				Refund or credit to the Customer all money paid by the Customer at the
				Customer's option for any Unauthorized Charge. If any Unauthorized Charge is
				not refunded or credited within two billing cycles, the Telecommunications
				Company shall pay interest on the amount of any Unauthorized Charges at an
				annual rate established by the Commission until the Unauthorized Charge is
				refunded or credited;
4. Provide
				the Subscriber all billing records under the control of the Telecommunications
				Company related to any Unauthorized Charge. The billing records shall be
				provided within 15 business days of the Subscriber's notification;
				and
5. Maintain a record of each
				Unauthorized Charge of every Customer who has experienced any Unauthorized
				Charge for 24 months. The record shall include:
a. The name of the Telecommunications
				Company,
b. Each affected telephone
				number,
c. The date the Subscriber
				requested the Unauthorized Charge be removed from the Customer's bill,
				and
d. The date the Customer was
				refunded or credited the amount that the Customer paid for any Unauthorized
				Charge.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2007 - Notice of Subscriber Rights

Current through Register Vol. 30, No. 28, July 12, 2024
A.
				A Telecommunications Company shall provide to each of its Subscribers a notice
				of the Subscriber's rights regarding Unauthorized Charges.
B. The notice may be combined with the notice
				required by
				R14-2-1908.
C. The notice shall include the following:
1. The name, address and telephone number
				where a Subscriber can contact the Telecommunications Company;
2. A statement that a Telecommunications
				Company is prohibited from adding products and services to a Customer's account
				without the Subscriber's authorization;
3. A statement that the Telecommunications
				Company is required to return the service to its original service provisions if
				an Unauthorized Charge is added to a Customer's account;
4. A statement that the Telecommunications
				Company shall not charge for returning the Customer to their original service
				provisions;
5. A statement that the
				Telecommunications Company must refund or credit, at the Customer's option, to
				the Customer any amount paid for any Unauthorized Charge. If any Unauthorized
				Charge is not refunded or credited within two billing cycles, the
				Telecommunications Company shall pay interest on the amount of any Unauthorized
				Charges at an annual rate established by the Commission until the Unauthorized
				Charge is refunded or credited;
6.
				A statement that a Customer who has been crammed can report the Unauthorized
				Charge to the Arizona Corporation Commission; and
7. The name, address, web site, and toll-free
				consumer services telephone number of the Arizona Corporation
				Commission.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2008 - Informal Complaint Process

Current through Register Vol. 30, No. 28, July 12, 2024
A.
				A Subscriber may file an informal complaint within 90 days of receiving notice
				of an Unauthorized Charge, or, thereafter, upon a showing of good cause. The
				complaint shall be submitted to the Commission Staff in writing, telephonically
				or via electronic transmission, and shall include:
1. Complainant's name, address, telephone
				number;
2. The name of the
				Telecommunications Company that submitted the alleged Unauthorized
				Charge;
3. The approximate date of
				the alleged Unauthorized Charge;
4.
				A statement of facts, and documentation, to support the complainant's
				allegation;
5. The amount of any
				disputed charges including the amount already paid; and
6. The specific relief sought.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2009 - Compliance and Enforcement

Current through Register Vol. 30, No. 28, July 12, 2024
A. A
				Telecommunications Company shall provide a copy of records related to a
				Subscriber's request for services or products to Commission Staff upon
				request.
B. If the Commission finds
				that a Telecommunications Company is in violation of this Article, the
				Commission shall order the company to take corrective action as necessary, and
				the company may be subject to such penalties as are authorized by law. The
				Commission may sanction a Telecommunications Company in violation of this
				Article by prohibiting further solicitation of new customers for a specified
				period, or by revocation of its Certificate of Convenience and Necessity. The
				Commission may take any other enforcement actions authorized by law.
C. The Commission Staff shall coordinate its
				enforcement efforts regarding the prosecution of fraudulent, misleading,
				deceptive, and anti-competitive business practices with the Arizona Attorney
				General.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2010 - Severability

Current through Register Vol. 30, No. 28, July 12, 2024
If any provision of this Article is found to be invalid, it
				  shall be deemed severable from the remainder of this Article and the remaining
				  provisions of this Article shall remain in full force and
				  effect.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 20 - CONSUMER PROTECTIONS FOR UNAUTHORIZED CARRIER CHARGES › Section R14-2-2011 - Script Submission

Current through Register Vol. 30, No. 28, July 12, 2024
A. Each
				Telecommunications Company shall file under seal in a docket designated by the
				Director of the Utilities Division ("Director") a copy of all sales or
				marketing scripts used by its (or its agent's) sales or customer service
				workers. For the Purposes of this rule, "sales or marketing scripts" means all
				scripts that involve an offer to sell a product or service or a response to a
				request for a product or service, including all scripts for unrelated matters
				that include a prompt for the sales or customer service workers to offer to
				sell a product or service.
B. A
				Telecommunications Company shall make the filing described in
				R14-2-2011(A)
				at the following times:
1. 90 days from the
				day these rules are first published in a Notice of Final Rulemaking in the
				Arizona Administrative Register;
2.
				On April 15 of each year;
3.
				Whenever directed to do so by the Director; and
4. Whenever a material change to a script
				occurs or a new script is used that is materially different from a script on
				file with the Director.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2101 - Application

Current through Register Vol. 30, No. 28, July 12, 2024
These rules govern the treatment of Customer Proprietary
				  Network Information (CPNI) for all telecommunications carriers that provide
				  telecommunications service in Arizona. In addition, the Commission adopts,
				  incorporates, and approves as its own
				  47 CFR 64.2001
				  through 2009, revised as of September 20, 2002 (and no future amendments),
				  incorporated by reference and copies available from the Commission Office,
				  Legal Division, 1200 West Washington, Phoenix, Arizona 85007 and the United
				  States Government Printing Office, P.O. Box 371975M, Pittsburgh, Pennsylvania
				  15250-7975. These rules are in addition to the FCC rules and together with the
				  FCC rules govern the release of CPNI in Arizona.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2103 - Obtaining Customer Approval to Use, Disclose, or Permit Access to CPNI to Affiliates, Joint Venture Partners and Independent Contractors Providing Communications-Related Services

Current through Register Vol. 30, No. 28, July 12, 2024
A. A telecommunications carrier may, subject
				to obtaining opt-out approval or opt-in approval:
1. Disclose its customer's individually
				identifiable CPNI, for the purpose of marketing to that customer
				communications-related services of a category to which the customer does not
				already subscribe, to its agents; its affiliates that provide
				communications-related services; and its joint venture partners and independent
				contractors;
2. Permit such persons
				or entities to obtain access to such CPNI for such purposes.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2104 - Obtaining Customer Approval to Use, Disclose, or Permit Access to CPNI to Third Parties and Affiliates That Do Not Provide Communications-Related Services

Current through Register Vol. 30, No. 28, July 12, 2024
A. A
				telecommunications carrier may, subject to opt-in approval, use, disclose, or
				permit access to its customer's individually identifiable CPNI to affiliates
				that do not provide telecommunications-related services.
B. A telecommunications carrier may use,
				disclose, or permit access to its customer's individually identifiable CPNI to
				a third party only upon written, electronic, or oral request by the customer
				that specifically identifies the third party to whom the CPNI may be
				disseminated.
C. Any solicitation
				for customer approval must be accompanied by a notice to the customer of the
				customer's right to restrict use of, disclosure of, and access to that
				customer's CPNI. For the purpose of obtaining opt-in approval, the notice must
				comply with the requirements of Section
				R14-2-2105
				of these rules.
D. The
				telecommunications carrier shall be required to execute a proprietary agreement
				with all affiliates, joint venture partners, independent contractors that
				provide communications-related services, third parties, and affiliates that do
				not provide communications-related services to maintain the confidentiality of
				the customers' CPNI. The proprietary agreement must meet the minimum
				requirements set forth in
				47
				CFR 64.2007(b)(2), revised
				as of September 20, 2002 (and no future amendments), incorporated by reference
				and copies available from the Commission Office, Legal Division, 1200 West
				Washington, Phoenix, Arizona 85007 and the United States Government Printing
				Office, P.O. Box 371975M, Pittsburgh, Pennsylvania 15250-7975.
E. A telecommunications company relying on
				"Opt-In" approval must bear the burden of demonstrating that such approval has
				been given in compliance with sections
				R14-2-2104
				and R14-2-2105 of these rules.
F.
				This Article does not prohibit the use and disclosure of CPNI for the purpose
				of sharing customer records necessary for the provisioning of service by a
				competitive carrier as provided in section 222(c)(1) of the Communications Act
				of 1934, as amended (and no future amendments), incorporated by reference and
				copies available from the Commission Office, Legal Division, 1200 West
				Washington, Phoenix, Arizona 85007 and the United States Government Printing
				Office, P.O. Box 371975M, Pittsburgh, Pennsylvania 15250-7975.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2105 - Information Requirements for Customer CPNI Opt-In Notice

Current through Register Vol. 30, No. 28, July 12, 2024
A. A telecommunications carrier may provide
				notification to obtain opt-in approval through oral, written, or electronic
				methods. The contents of any such notification must:
1. Include language the same as or
				substantially similar to the definition of customer proprietary network
				information contained in
				47 U.S.C.
				222(h)(1); 1999 amendment
				(and no future amendments), incorporated by reference and copies available from
				the Commission Office, Legal Division, 1200 West Washington, Phoenix, Arizona
				85007 and the United States Government Printing Office, P.O. Box 371975M,
				Pittsburgh, Pennsylvania 15250-7975;
2. State that the customer has a right to
				direct the company not to use the customer's CPNI or limit the use, disclosure,
				and access to the customer's CPNI;
3. State that the telecommunications company
				has a duty to comply with the customer's limitations on use, disclosure of, and
				access to the information;
4. State
				that CPNI includes all information related to specific calls initiated or
				received by a customer;
5. Inform
				the customer that CPNI does not include published information, whether listed
				or non-listed, such as their name, telephone number, and address, and this
				information is not subject to the same limitations of use;
6. Inform the customer that deciding not to
				approve the release of CPNI will not affect the provision of any services to
				which the customer subscribes;
7.
				State that any customer approval for use, disclosure of, or access to CPNI may
				be revoked or limited at any time; and
8. Be posted on the company's web
				site.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2106 - Additional Information Requirements for Customer Opt-out Notice

Current through Register Vol. 30, No. 28, July 12, 2024
A. A
				telecommunications carrier may provide notification to obtain opt-out approval
				through, written, or electronic methods, but not orally (except as provided in
				Section
				R14-2-2107).
B. The contents of any such notification must
				comply with Section
				R14-2-2105
				and with the following requirements.
C. Telecommunications carriers must notify
				customers as to the applicable waiting period (minimum 30-days as provided in
				R14-2-2103(C)
				) for a response before opt-out approval is assumed.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2107 - Notification Requirements for Obtaining Customer Approval for Limited One-Time Use of CPNI for Inbound and Outbound Customer Telephone Contact

Current through Register Vol. 30, No. 28, July 12, 2024
A telecommunications carrier may use oral notice to obtain
				  limited, one-time use of CPNI for inbound and outbound customer telephone
				  contacts for the duration of the call, regardless of whether telecommunications
				  carriers use opt-out or opt-in approval based on the nature of the
				  contact.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2108 - Verification of Customer Opt-Out Approval to Use CPNI

Current through Register Vol. 30, No. 28, July 12, 2024
A. Verification of a customer's opt-out
				approval must be obtained within one year. Verification of the customer's
				approval shall be obtained in accordance with the procedures set forth below.
				Carriers may request an extension of the verification time period subject to
				Commission approval.
B.
				Verification of the customer's approval may be obtained through written, oral,
				or electronic methods. All verification methods shall be conducted in the same
				languages that were used in the initial notification and shall elicit at a
				minimum:
1. The identity of the
				customer;
2. Confirmation that the
				person responding to the verification request is authorized to make CPNI
				available to the telecommunications company;
3. Confirmation that the customer wants to
				make the CPNI release verification;
4. The telephone numbers for which CPNI
				information release is authorized; and
5. The types of service involved.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2109 - Confirming a Customer's Opt-In Approval

Current through Register Vol. 30, No. 28, July 12, 2024
A. Each time a telecommunications company
				receives a customer's "Opt-In" approval to allow the telecommunications company
				to make CPNI available to itself, its affiliates, independent contractors or
				joint venture partners, the telecommunications company must confirm in writing
				the change in approval status to the customer within ten days.
B. The written confirmation must be mailed or
				e-mailed to the customer.
C. The
				confirmation must be separate from any other mail from the telecommunications
				company.
D. The confirmation must
				clearly advise the customer of the effect of the customer's opt-in choice and
				must provide a reasonable method to notify the telecommunications company,
				including a toll free telephone number if the telecommunications company made
				an error in changing the customer's approval status.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2110 - Reminders to Customers of Their Current CPNI Release Election

Current through Register Vol. 30, No. 28, July 12, 2024
A.
				Telecommunications companies that have obtained opt-out or opt-in approval must
				notify customers of their current election regarding the treatment of their
				CPNI every twelve months.
1. In the case of
				opt-out approval, the notification must remind customers of their election to
				allow the company to:
a. Provide their
				information to its affiliates that provide communications-related services to
				which services that customer does not already subscribe; and
b. Provide their information to its joint
				venture partners and independent contractors that provide
				communications-related services.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2111 - Duration of Customer Approval or Disapproval to Disseminate the Customer's CPNI

Current through Register Vol. 30, No. 28, July 12, 2024
Any approval of the use of CPNI received by a
				  telecommunications carrier will remain in effect until the customer revokes,
				  modifies, or limits such approval.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 21 - CUSTOMER PROPRIETARY NETWORK INFORMATION › Section R14-2-2112 - Severability

Current through Register Vol. 30, No. 28, July 12, 2024
If any provision of this Article is found to be invalid, it
				  shall be deemed severable from the remainder of this Article and the remaining
				  provisions of this Article shall remain in full force and
				  effect.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 23 - NET METERING › Section R14-2-2301 - Applicability

Current through Register Vol. 30, No. 28, July 12, 2024
These rules govern the treatment of Electric Utility
				  Customers in Arizona who wish to interconnect with the Electric Utility which
				  serves them and engage in Net Metering operation as defined below. These rules
				  apply to all Electric Utilities, as defined in these rules.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 23 - NET METERING › Section R14-2-2303 - Requirements and Eligibility

Current through Register Vol. 30, No. 28, July 12, 2024
An Electric Utility shall interconnect with any retail
				  customer with a Net Metering Facility in the Electric Utility's service
				  territory.
Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 23 - NET METERING › Section R14-2-2304 - Metering

Current through Register Vol. 30, No. 28, July 12, 2024
The meter that is installed on Net Metering Facilities after
				  the effective date of these rules shall be capable of registering and
				  accumulating the kilowatt-hours ("kWh") of electricity flowing in both
				  directions in each billing period.