Florida Administrative Code › 25 - PUBLIC SERVICE COMMISSION › 25 - Departmental › Chapter 25-6 - ELECTRIC SERVICE BY ELECTRIC PUBLIC UTILITIES › Part VI - CUSTOMER RELATIONS › Section 25-6.100 - Customer Billings

Current through Reg. 50, No. 138; July 16, 2024
(1) Bills shall be
				  rendered monthly and as promptly as possible following the reading of
				  meters.
(2) Each customer's bill
				  shall show at least the following information:
(a) The meter reading and the date the meter
				  is read, in addition to the meter reading for the previous period. If the meter
				  reading is estimated, the word "estimated" shall be prominently displayed on
				  the bill.
(b)
1. Kilowatt-hours (KWH) consumed including on
				  and off peak if customer is time-of-day metered.
2. Kilowatt (KW) demand, if applicable,
				  including on and off peak if customer is time-of-day
				  metered.
(c) The dollar
				  amount of the bill, including separately:
1.
				  Customer, Base or Basic Service charge.
2. Energy (KWH) charges, exclusive of fuel,
				  in cents per KWH, and applicable cost recovery clause charges.
3. Demand (KW) charges, exclusive of fuel, in
				  dollar cost per KW, if applicable, for any demand charges included in the
				  utility's rate structure and applicable cost recovery clause charges.
4. Fuel (KWH) charges in cents per KWH (no
				  fuel costs shall be included in the Energy or Demand charges).
5. Total electric cost which, at a minimum,
				  is the sum of charges 1 through 4 above but can include other line item charges
				  (e.g., Florida Gross Receipts Tax, etc.).
6. Franchise fees, if applicable.
7. Taxes, as applicable on purchases of
				  electricity by the customer.
8. Any
				  discount or penalty, if applicable.
9. Past due balances shown
				  separately.
10. The gross and net
				  billing, if applicable.
11. The
				  rate and amount of the "Asset Securitization Charge, " pursuant to Section
				   366.95(4)(b),
				  F.S., if applicable.
(d)
				  Identification of the applicable rate schedule.
(e) The date by which payment must be made in
				  order to benefit from any discount or avoid any penalty, if
				  applicable.
(f) The average daily
				  KWH consumption for the current period and for the same period in the previous
				  year, for the same customer at the same location.
(g) The delinquent date or the date after
				  which the bill becomes past due.
(h) Any conversion factors which can be used
				  by customers to convert from meter reading units to billing units. Where
				  metering complexity makes this requirement impractical, a statement must be on
				  the bill advising where and how such information may be obtained from the
				  utility.
(i) Where budget billing
				  is used, the current month's actual consumption and charges should be shown
				  separately from budgeted amounts.
(j) If applicable, the information required
				  by Section  366.8260(4),
				  F.S., and Section  366.95(4),
				  F.S.
(k) The name and address of
				  the utility and the telephone number(s) and web address where customers can
				  receive information about their bill as well as locations where the customers
				  can pay their utility bill. Such information must identify those locations
				  where no surcharge is incurred.