reglab/statecodes huggingface dataset:
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Table A - Causes of Interruptions

Current through Register Vol. 48, No. 28, July 12, 2024
Interruption Cause Categories
Interruption Code Description
Other Alternative Retail Electric Supplier or Other
							 Utility
Loss of Supply
Operating Event
Jurisdictional Entity/Contractor Personnel-Errors
Unclassified Error
Switching Error
Accident by Jurisdictional Entity
Testing Error
Dig-In by Jurisdictional Entity
Accident by Jurisdictional Entity
Contractor
Dig-In by Jurisdictional Entity
Contractor
Customer
Overload
Customer Request
Customer Equipment
Non-payment of Bill
Tampering with Service
Access to Equipment Denied
Interruptible Service Tariff or Contract
Public
Foreign Object
Fire
Vandalism
Accident by Others
Dig-In by Others
Vehicles
Weather Related
Lightning
Wind
Ice
Extreme Cold
Extreme Heat
Flooding
Animal Related
Wildlife
Birds
Snakes
Squirrels
Other
Tree Related
Tree Contact
Primary
Secondary
Service Drop
Limb Broken
Primary
Secondary
Service Drop
Overhead Equipment Related
Contamination
Malfunction
Broken Fuse Link
Underground Equipment Related
Underground Failure
Contamination
Malfunction
Intentional
Scheduled Construction, Maintenance or Repair
Emergency Repairs
Protection of System Integrity
Transmission and Substation Equipment Related
Contamination
Transmission System Outage
Substation Equipment
Unknown
Unknown*
Other
Other
* This category shall not be used if a reasonable and
				  customary investigation should be expected to determine the proper cause of the
				  interruption for which one of the other categories would be more
				  appropriate.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart A - GENERAL › Section 412.15 - Compliance

Current through Register Vol. 48, No. 28, July 12, 2024
Each ARES shall be in full compliance with each requirement set
				  forth in this Part on or before May 1, 2023 unless the Commission grants an
				  extension of time to an ARES for cause. Nothing in these rules modifies or limits
				  compliance by the ARES with any requirement set forth in Public Act 101-590
				  beginning January 1, 2020.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart A - GENERAL › Section 412.20 - Waiver

Current through Register Vol. 48, No. 28, July 12, 2024
a) The Commission, on
				application or petition of an ARES or non-ARES electric utility, may grant a
				temporary or permanent waiver from this Part, or any applicable subsections
				contained in this Part, in individual cases in which the Commission finds:
1) the provision from which the waiver is granted
				is not statutorily mandated;
2) no party
				will be injured by the granting of the waiver; and
3) the rule from which the waiver is granted
				would, as applied to the particular case, be unreasonable or unnecessarily
				burdensome.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart A - GENERAL › Section 412.40 - Alternative Electric Supplier Utility Assistance Recipient

Current through Register Vol. 48, No. 28, July 12, 2024
An alternative retail electric supplier shall not
				  knowingly submit an enrollment to change a customer's electric supplier if the
				  electric utility's records indicate that the customer either received financial
				  assistance in the previous 12 months from the Low Income Home Energy Assistance
				  Program, Low Income Home Water Assistance Program (LIHWAP), or, at the time of
				  enrollment is participating in the Percentage of Income Payment Plan,
				  unless:
a)
the customer's
				change in electric supplier is pursuant to a government aggregation program adopted
				in accordance with Section 1-92 of the Illinois Power Agency Act,
				or
b)
the customer's
				change in electric supplier is pursuant to a Commission-approved savings guarantee
				plan as described in the Act.
[220 ILCS
				5/16-115E]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.80 - Application of Subpart B

Current through Register Vol. 48, No. 28, July 12, 2024
The provisions of this Subpart shall only apply to an ARES serving
				  or seeking to serve residential or small commercial retail customers, and only to
				  the extent that an ARES provides services to residential or small commercial retail
				  customers.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.100 - Marketing Materials

Current through Register Vol. 48, No. 28, July 12, 2024
a)
All
				marketing materials, including, but not limited to, electronic marketing materials,
				in-person solicitations, and telephone solicitations
of retail sale of
				electric power and energy
shall contain information that adequately
				discloses the prices, terms, and conditions of the products or services and shall
				disclose the current utility electric supply Price to Compare ("PTC").
[220 ILCS
				5/16-115A(e)(i)]
b)
All marketing materials, including, but
				not limited to, electronic marketing materials, in-person solicitations, and
				telephone solicitations, shall include the following statement:
"(Name of the alternative retail electric supplier) is not
				  the same entity as your electric delivery company. You are not required to enroll
				  with (name of alternative retail electric supplier). Beginning on (effective date),
				  the electric supply price to compare is (price in cents per kilowatt-hour). The
				  electric utility electric supply price will expire on (expiration date). The utility
				  electric supply price to compare does not include the purchased electricity
				  adjustment factor. For more information go to the Illinois Commerce Commission's
				  free website at
www.pluginillinois.org
."
If applicable, the statement shall also include the
				  following statement:
"The purchased electricity adjustment factor may range
				  between +.5 cents and -.5 cents per kilowatt hour."
[220 ILCS
				  5/16-115A(e)(i)]
c) Subsections (a) and (b) do not apply to
				goodwill or institutional advertising.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.105 - Use of Utility Logo and Name

Current through Register Vol. 48, No. 28, July 12, 2024
a) An ARES shall not
				use the logo of a public utility in any manner.
b) An ARES shall not use the name of a public
				utility in any manner that is deceptive or misleading, including, but not limited
				to, implying or otherwise leading a customer to believe that an ARES is soliciting
				on behalf of or is an agent of a utility.
c) An ARES shall not use the name, or any other
				identifying insignia, graphics or wording that has been used at any time to
				represent a public utility company or its services, to identify, label or define any
				of its electric power and energy service offers. However, an ARES may state the name
				of a public electric utility in order to accurately describe the electric utility
				service territories in which the supplier is currently offering an electric power
				and energy service.
d) Notwithstanding
				anything in this Subpart B or elsewhere in this Part 412, an ARES that is an
				affiliate of an Illinois public utility, and that was doing business in Illinois
				providing ARES service as of January 1, 2016, may continue to use that public
				utility's name, logo, identifying insignia, graphics, or wording in its business
				operations occurring outside the service territory of the public utility with which
				it is affiliated.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.110 - Minimum Contract Terms and Conditions

Current through Register Vol. 48, No. 28, July 12, 2024
The sales contract shall, in plain language, contain the
				  disclosures specified in this Section in 12-point type size or larger, in the order
				  presented in this Section, and in the same language as the sales solicitation. The
				  Uniform Disclosure Statement (UDS), which shall be in the same language as the sales
				  contract and the sale solicitation, shall be appended to the sales contract. The
				  disclosures specified in this Section shall appear at the beginning of the sales
				  contract; no other contract terms, other than the disclosures required under Part
				  512 if the ARES is also offering natural gas supply, shall precede these
				  disclosures. Any additional contract language shall use 10-point type size or
				  larger. The sales contract shall include the following disclosures:
a) The legal name of the ARES and the name under
				which the ARES will market its products, if different;
b) The business address of the ARES;
c) The charges for service for the length of the
				contract by billing month and, if any charges are variable during the term of the
				contract,
1) an explanation of how the variable
				charges are determined;
2) the current
				rate per kWh price and a one-year price history or, if it has been offered for less
				than one year, the price history for the life of the product;
3) the statement: "Variable. The variable rate may
				go up or down" followed by one of the following:
A) "and is subject to the savings guarantee
				described below" if the ARES provides a guarantee of savings pursuant to subsection
				(j);
B) "and will be less than the
				Electric Utility's Price to Compare ("PTC") (plus Purchased Electricity Adjustment)
				during" and describe the intervals during which the rate is guaranteed to be at or
				below the Price to Compare or Price to Compare plus Purchased Electricity
				Adjustment;
C) "and will be equal to the
				Electric Utility's Price to Compare ("PTC") (plus Purchased Electricity Adjustment)
				during" and describe the intervals during which the rate is guaranteed to equal the
				Price to Compare or Price to Compare plus Purchased Electricity Adjustment;
				or
D) "and the rate may be higher than
				the Electric Utility's Price to Compare ("PTC") during any given period" if none of
				the above statements apply.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.115 - Uniform Disclosure Statement

Current through Register Vol. 48, No. 28, July 12, 2024
a) All ARES product
				offers for customers require a one-page (front and back of one
				8.5 x 11 sheet of paper or, if
				delivered electronically, a file that is printable at 100% scale to such dimensions)
				Uniform Disclosure Statement (UDS) using the form in Appendix A.
1) All text in the UDS shall be printed in a
				12-point type or larger.
2) The UDS may
				include a logo of the ARES.
3) The UDS
				shall not contain any items other than those found in Appendix A or described in
				this Section.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.120 - In-person Solicitation

Current through Register Vol. 48, No. 28, July 12, 2024
a) An ARES
				sales agent shall state that the agent represents an independent seller of electric
				power and energy service certified by the Illinois Commerce Commission and is not
				employed by, representing, endorsed by, or acting on behalf of, a utility or a
				utility program, a consumer group or consumer group program, unless the ARES is,
				through the consumer group, offering services at prices, terms, and conditions that
				are available solely to members of that organization, or a governmental body or
				program of a governmental body, unless the ARES has entered into a contractual
				arrangement with the governmental body and has been authorized by the governmental
				body to make the statements.
b) When it
				would be apparent to a reasonable person that a customer's language skills in the
				language used for the solicitation are insufficient to allow the customer to
				understand and respond to the information conveyed by the agent in that language, or
				when the customer or another person informs the agent of this circumstance, the ARES
				sales agent shall find another representative fluent in the customer's language, use
				an interpreter, or terminate the in-person contact with the customer. If the ARES
				sales agent, individually or through an interpreter, makes a sales solicitation in a
				language other than English for any reason, the ARES sales agent shall present the
				UDS, sales contract, and third-party verification in the same language as the sales
				presentation. When the use of an interpreter is necessary, a form consistent with
				Section 2N of the Consumer Fraud and Deceptive Business Practices Act [815 ILCS
				505] must be completed.
c) ARES sales agents who engage in in-person
				solicitation to sell electric power and energy service offered by the ARES shall
				display identification on an outer garment. This identification shall be visible at
				all times and prominently display the following:
1) The ARES sales agent's full name in reasonable
				size font;
2) An ARES sales agent ID
				number;
3) A photograph of the ARES
				sales agent; and
4) The trade name and
				logo of the ARES the sales agent is representing. If the agent is selling electric
				power and energy services from multiple ARES to the customer, the identification
				shall display the trade name and logo of the agent, broker or consultant entity as
				that entity is defined in Section 16-115C of the Act.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.140 - Inbound Enrollment Calls

Current through Register Vol. 48, No. 28, July 12, 2024
a) An ARES sales agent
				shall state that the agent represents an independent seller of electric power and
				energy service certified by the Illinois Commerce Commission. An ARES sales agent
				shall not state or otherwise imply that agent is employed by, representing, endorsed
				by, or acting on behalf of, a utility or a utility program, a consumer group or
				consumer group program, unless the ARES is, through the consumer group, offering
				services at prices, terms and conditions that are available solely to members of
				that organization, or a governmental body or program of a governmental body, unless
				the ARES has entered into a contractual arrangement with the governmental body and
				has been authorized by the governmental body to make the statements;
b) When it would be apparent to a reasonable
				person that a caller's language skills are insufficient to allow the customer to
				understand and respond to a telephone conversation or solicitation in the language
				spoken by the sales agent, or the customer or another person informs the agent of
				this circumstance, the agent must transfer the customer to a representative who
				speaks the customer's language, if such a representative is available, or terminate
				the call. When an interpreter is used, a form consistent with Section 2N of the
				Consumer Fraud and Deceptive Business Practices Act [815 ILCS 505] must
				be completed.
c) The ARES sales agent
				shall verbally disclose the items listed in Section
				412.110(a) and (c) through
				(n). An ARES sales agent may disclose the items in
				any order so long as all applicable items are explained to the customer during the
				sales presentation;
d) All inbound
				enrollment calls that lead to an enrollment shall be recorded, and the recordings
				shall be retained for a minimum of two years. An inbound enrollment call that does
				not lead to an enrollment but lasts at least two minutes shall be retained for a
				minimum of six months. The recordings shall be provided upon request to Commission
				Staff or a customer who has completed a telephone enrollment;
e) The ARES shall send the UDS and contract to the
				customer within three business days after the electric utility's confirmation to the
				ARES of an accepted enrollment.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.150 - Direct Mail

Current through Register Vol. 48, No. 28, July 12, 2024
a) If an ARES sales
				agent contacts customers for enrollment for electric power and energy service by
				direct mail, the direct mail material shall include all the disclosures required in
				Section 412.110(a), (b), and
				(n) for the service being solicited.
b)
				Statements in direct mail material shall not claim that the ARES sales agent
				represents, is endorsed by, or is acting on behalf of, a utility or a utility
				program, a consumer group or consumer group program, unless the ARES is, through the
				consumer group, offering services at prices, terms and conditions that are available
				solely to members of that organization, or a governmental body or program of a
				governmental body, unless the ARES has entered into a contractual arrangement with
				the governmental body and has been authorized by the governmental body to make the
				statements. Statements in direct mail material shall not utilize false, misleading,
				materially inaccurate or otherwise deceptive language.
c) If a direct mail solicitation includes a
				written Letter of Agency ("LOA"), the direct mail solicitation shall include the
				items listed in Section 412.110(a) and (c) through
				(n) and also the UDS described in Section
				412.115. The UDS shall be provided on
				a separate page from the other marketing materials included in the direct mail
				solicitation. If a written LOA is being used to authorize a customer's enrollment,
				the written LOA shall comply with Section 2EE of the Consumer Fraud and Deceptive
				Business Practices Act [815 ILCS 505] and shall contain a
				statement that the customer has read and understood each of the disclosures required
				by Section 412.110(a), (c), and
				(e) through (m). The LOA to be signed and returned to the ARES shall be separate
				from the documents containing the Section
				412.110 disclosures and from the UDS,
				such that they can remain with the customer.
d) If the direct mail solicitation allows a
				customer to enroll by telephone, and the customer elects to do so, Section
				412.140 shall apply. If the direct
				mail solicitation allows a customer to enroll online, and the customer elects to do
				so, Section 412.160 shall apply.
e) A copy of the contract must be sent to the
				customer within three business days after the electric utility's confirmation to the
				ARES of an accepted enrollment.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.160 - Online Marketing

Current through Register Vol. 48, No. 28, July 12, 2024
a) Each ARES
				offering electric power and energy service to customers online shall make all
				disclosures in Section 412.110 for any services offered
				through online enrollment before requiring the customer to enter any personal
				information other than zip code, electric utility service territory, and type of
				service sought, unless the ARES secures consent to obtain customer-specific
				information for the purposes of pricing a product through a letter of agency or
				another Commission-approved method. The ARES' marketing material shall not make any
				statements that it is a representative of, endorsed by, or acting on behalf of, a
				utility or a utility program, a consumer group or consumer group program unless the
				ARES is, through the consumer group, offering services at prices, terms, and
				conditions that are available solely to members of that organization, or, a
				governmental body or program of a governmental body, unless the ARES has entered
				into a contractual arrangement with the governmental body and has been authorized by
				the governmental body to make the statements.
b) The UDS and contract must be printable in a PDF
				format and shall be available electronically to the customer.
c) The ARES shall obtain, in accordance with 83
				Ill. Adm. Code 453 and Section 2EE(b) of the Consumer Fraud and Deceptive Business
				Practices Act [815 ILCS 505], an authorization to
				change ARES that confirms and includes appropriate verification data by encrypted
				customer input on the ARES website.
d)
				The enrollment website of the ARES shall, at a minimum, include:
1) All disclosures required by Section
				412.110;
2) A statement that electronic
				acceptance of the terms is an agreement to initiate service and begin
				enrollment;
3) A statement that the
				customer should review the contract and/or contact the current supplier to learn if
				any charges or fees for devices, equipment or other services provided by the utility
				or ARES are applicable; and
4) An email
				address and toll-free phone number of the ARES where the customer can express a
				decision to rescind the contract.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.180 - Records Retention and Availability

Current through Register Vol. 48, No. 28, July 12, 2024
a) An ARES
				must retain, for the longer of two years or the length of the contract, verifiable
				proof of authorization to change suppliers for each customer. Upon request by the
				Commission or Commission Staff, the ARES shall provide authorization records within
				seven business days.
b) Throughout the
				duration of the contract, and for two years thereafter, the ARES shall retain the
				customer's contract. Upon the customer's request, the ARES shall provide the
				customer a copy of the contract via email, U.S. mail or facsimile. The ARES shall
				send a copy of the contract within seven business days from receipt of the
				customer's request if the customer is currently taking service under the contract or
				within fourteen business days if the customer is not currently taking service under
				the contract. The ARES shall not charge a fee for the copies if a customer requests
				fewer than three copies in a 12-month period.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart B - MARKETING PRACTICES › Section 412.190 - Renewable Energy Product Descriptions

Current through Register Vol. 48, No. 28, July 12, 2024
a) No ARES
				shall state or imply in any marketing or promotional material that any electric
				power and energy service marketed or sold by the ARES is "green", "renewable", or
				"environmentally friendly" or provide any description that conveys the impression
				that the electric power and energy service has a reduced impact on the environment,
				unless the ARES purchases and retires the appropriate number of RECs.
b) An ARES marketing "green", "renewable" or
				"environmentally friendly" electricity offers, or other offers of any description
				that convey the impression that the electric power and energy service has a reduced
				impact on the environment, in compliance with subsection (a), shall comply with the
				following:
1) disclose, on all materials used in
				the marketing of these offers and on its website, the following information:
A) the total electric power and energy used to
				supply customers pursuant to the offer, the percentage of electricity paired with
				RECs;
B) the renewable energy resource
				type mix (i.e., corresponding percentage of each resource, such as X% wind, X%
				solar, etc.) represented by the percentage of electricity in subsection (b)(1)(A),
				of the RECs that were paired with the electric power and energy used in supplying
				electricity to customers pursuant to each offer;
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart C - RESCISSION, DEPOSITS, EARLY TERMINATION AND AUTOMATIC CONTRACT RENEWAL › Section 412.200 - Application of Subpart C

Current through Register Vol. 48, No. 28, July 12, 2024
The provisions of this Subpart shall only apply to an ARES serving
				  or seeking to serve residential or small commercial retail customers and only to the
				  extent the ARES provides services to residential or small commercial retail
				  customers. In addition, Section
				  412.210 shall apply to non-ARES
				  electric utilities.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart C - RESCISSION, DEPOSITS, EARLY TERMINATION AND AUTOMATIC CONTRACT RENEWAL › Section 412.215 - Deposits

Current through Register Vol. 48, No. 28, July 12, 2024
Any other provision of this Part notwithstanding, an ARES shall
				  not require a customer deposit if the ARES is selling the receivables for electric
				  power and energy for that customer to the electric utility pursuant to Section
				  16-118(c) of the Act.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart C - RESCISSION, DEPOSITS, EARLY TERMINATION AND AUTOMATIC CONTRACT RENEWAL › Section 412.210 - Rescission of Sales Contract

Current through Register Vol. 48, No. 28, July 12, 2024
a) The customer may
				rescind a contract with an ARES without penalty before the ARES submits the
				enrollment request to the electric utility. Within one business day after processing
				a valid electronic enrollment request from the ARES, the electric utility shall
				notify the customer in writing of the scheduled enrollment and provide the name of
				the ARES that will be providing electric power and energy service. The customer may
				also rescind the contract with the ARES without penalty within 10 calendar days
				after the date of the electric utility's notice to the customer. The electric
				utility shall provide confirmation of an accepted enrollment to the ARES, including
				the date of the notice to the customer, at the same time that it provides a written
				enrollment notice to the customer. The written enrollment notice from the electric
				utility shall state the last day to make a request rescinding the enrollment and
				provide contact information for the ARES. The written enrollment notice from the
				electric utility shall also provide information regarding the customer's rights
				under this Section, including contact information for the utility and the
				Commission, if the enrollment has been made in error or without the customer's
				consent.
b) A customer wishing to
				rescind the pending enrollment with the ARES may do so by contacting either the ARES
				or the electric utility within 10 calendar days after the effective date of the
				enrollment shown on the electric utility notice to the customer.
c) If the 10th calendar
				day falls on a non-business day, the rescission period will be extended through the
				next business day.
d) In the event the
				customer provides notice of rescission to the electric utility, the electric utility
				shall notify the ARES within one business day after processing a valid rescission
				request from the customer.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart C - RESCISSION, DEPOSITS, EARLY TERMINATION AND AUTOMATIC CONTRACT RENEWAL › Section 412.220 - Termination of Sales Contract

Current through Register Vol. 48, No. 28, July 12, 2024
a) Residential
				and small commercial customers shall have a right to terminate their contracts with
				alternative retail electric suppliers at any time without any termination fees or
				penalties. The contract shall disclose the right to terminate and provide a
				toll-free phone number that the customer may call in order to terminate the
				agreement. This requirement does not relieve the customer of obligations to pay for
				services rendered under the contract until service is terminated. The caps on early
				termination fees and penalties shall not apply to charges or fees for devices,
				equipment, or other services provided by the utility or alternative retail electric
				supplier. The ARES shall document and retain for a period of two years all such
				customer requests to terminate service with the ARES. If unforeseen circumstances
				delay the transmission of the request to the utility, the ARES must transmit the
				request to the utility within the following two (2) business days, provided,
				however, that the ARES must detail the reason for the delay in its
				records.
b) An ARES must process any
				Customer's termination request by transmitting a termination request to the utility
				within one business day after receipt of the termination request from the customer.
				The ARES shall document and retain for a period of two years all such customer
				requests to terminate service with the ARES. If unforeseen circumstances delay the
				transmission of the request to the utility, the ARES must transmit the request to
				the utility within the following two business days, provided, however, that the ARES
				must detail the reason for the delay in its records.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart C - RESCISSION, DEPOSITS, EARLY TERMINATION AND AUTOMATIC CONTRACT RENEWAL › Section 412.230 - Contract Renewal

Current through Register Vol. 48, No. 28, July 12, 2024
a) Non-Automatic
				Renewal. The ARES shall clearly and conspicuously disclose any renewal terms in its
				contracts, including any cancellation procedure. The ARES shall send a notice of
				contract expiration separate from the bill at least 30 but no more than 60 days
				prior to the date of contract expiration. Nothing in this Section shall preclude an
				ARES from offering a new contract to the customer at any other time during the
				contract period. If the customer enters into a new contract prior to the end of the
				contract expiration notice period, the notice of contract expiration under this
				Section is not required. The separate written notice of contract expiration shall
				include:
1) A statement printed or visible from
				the outside of the envelope or in the subject line of the email (if customer has
				agreed to receive official documents by email) that states "Contract Expiration
				Notice";
2) The anticipated bill cycle
				in which the existing contract will expire;
3) A full description of the renewal offer,
				including the date service would begin under the new offer, if a renewal offer was
				provided. If the new contract's terms differ from the existing contract, the ARES
				shall include a UDS that identifies the new terms, as well as a side-by-side
				comparison of the material changes between the existing contract and the new
				contract; and
4) A statement, in at
				least 12-point font, that the customer must provide affirmative consent to accept
				the renewal offer, that establishing service with another ARES can take up to 45
				days, and that failure to renew the existing contract or switch to another ARES may
				result in the customer being reverted to the electric utility default service. The
				statement shall provide the length of the electric utility tariff minimum stay
				period, if applicable.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart C - RESCISSION, DEPOSITS, EARLY TERMINATION AND AUTOMATIC CONTRACT RENEWAL › Section 412.240 - Assignment

Current through Register Vol. 48, No. 28, July 12, 2024
An ARES that is certified to serve residential or small commercial
				  customers shall not assign an agreement with a customer to any different ARES
				  unless:
a) The new supplier is an ARES
				certified by the Commission;
b) The new
				ARES is in compliance with all applicable requirements of the Commission and the
				electric utility to provide electric service;
c) The customer is given written notice by the
				ARES of the assignment no less than 30 days prior to the assignment.
d) The written notice shall include contact
				information for the new supplier, contact information for the default electric
				supplier should the customer not wish to take service with the new ARES, and contact
				information for the Commission's Consumer Services Division; and
e) The Commission's Customer Service Division and
				the Office of Retail Market Development are given written notice of the assignment
				no less than 30 days prior to the assignment. The ARES assigning the contract
				provides contact information that a customer can use to resolve a dispute.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart C - RESCISSION, DEPOSITS, EARLY TERMINATION AND AUTOMATIC CONTRACT RENEWAL › Section 412.250 - Assignment

Current through Register Vol. 48, No. 28, July 12, 2024
If an RES is surrendering or otherwise cancelling its certificate
				  of service authority or is no longer seeking to serve certain customers, the RES
				  shall not assign the contract to a different RES unless:
a) The new supplier is an RES;
b) The new RES is in compliance with all
				applicable requirements of the Commission and the electric utility to provide
				electric service;
c) The rates, terms
				and conditions of the contract being assigned do not change during the remainder of
				the time period covered by the contract; provided, however, the assigned contract
				may be modified during the term of the contract if the new RES and the retail
				customer mutually agree to the changes or revisions of the contract after assignment
				of the contract and so long as the customer is provided the disclosures described in
				Section
				412.110;
d) The customer is given 15 calendar days' prior
				written notice of the assignment by the current RES; and
e) Prior to the assignment, the new RES provides
				the customer with a toll-free phone number for billing questions, disputes and
				complaints.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart D - DISPUTE RESOLUTION AND CUSTOMER COMPLAINT REPORTS › Section 412.300 - Application of Subpart D

Current through Register Vol. 48, No. 28, July 12, 2024
The provisions of this Subpart shall only apply to an ARES serving
				  or seeking to serve residential or small commercial retail customers and only to the
				  extent the ARES provides services to residential or small commercial retail
				  customers. In addition, Section
				  412.320(c)(1)(B) and
				  (c)(1)(E) shall apply to non-ARES electric
				  utilities.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart D - DISPUTE RESOLUTION AND CUSTOMER COMPLAINT REPORTS › Section 412.310 - Required ARES Information

Current through Register Vol. 48, No. 28, July 12, 2024
a) Prior to the ARES
				initiating marketing to residential and small commercial retail customers, and
				annually on or before June 1 thereafter, the ARES shall file electronically with the
				Chief Clerk of the Commission the following documents and information:
1) A copy of its bill formats (if it bills
				customers directly rather than using electric utility consolidated billing)
				(combined billing for RES services and electric utility services on the electric
				utility bill);
2) Standard customer
				contract;
3) Customer complaint and
				resolution procedures; and
4) The name,
				telephone number and email address of the company representative whom Commission
				employees may contact to resolve customer complaints and other matters.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart D - DISPUTE RESOLUTION AND CUSTOMER COMPLAINT REPORTS › Section 412.320 - Dispute Resolution

Current through Register Vol. 48, No. 28, July 12, 2024
a)
The
				Commission
has
jurisdiction
over
any complaint
				alleging an ARES has violated or is in nonconformance with its obligations under
				Section 16-115
(Certification) and/or
Section 16-115A
(Obligation as an ARES), has violated or is in nonconformance with customer
				contracts, applicable tariffs, and applicable sections of the Act. [220 ILCS
				5/16-115B]
b)
				Complaints may be filed by a consumer or by the Commission on its own motion when it
				appears that an ARES has provided service not in compliance with Section 2EE of the
				Consumer Fraud and Deceptive Practices Act [815 ILCS
				505].
c) A
				prospective customer has the right to make a formal or informal complaint to the
				Commission. An ARES contract cannot impair this right.
d) A customer, including a prospective customer
				for electric power and energy service may submit a complaint by U.S. mail, facsimile
				transmission, email or telephone to an ARES. The ARES shall initiate an
				investigation and advise the complainant of the status or any results of the
				investigation within 14 calendar days. If the ARES responds to the customer's or
				prospective customer's complaint verbally, the ARES shall inform the customer or
				prospective customer of the ability to request and obtain the ARES's response in
				writing. When the ARES responds, a customer or prospective customer shall be
				informed of the right to file a complaint with the Commission and the Office of the
				Illinois Attorney General.
e) Complaints
				to the Commission
1) Informal Complaints (see 83
				Ill. Adm. Code 200.160)
A) The ARES shall inform the complainant of the
				complainant's ability to file an informal complaint with the Commission's Consumer
				Services Division (CSD) and provide contact information for the CSD. Informal
				complaints may be filed with the CSD by phone, via the internet, by fax or by mail.
				Information required to process a customer's informal complaint includes:
i) The customer's name, mailing and service
				addresses, and telephone number;
ii) The
				name of the ARES;
iii) The customer's
				electric utility and ARES account numbers;
iv) An explanation of the facts relevant to the
				complaint;
v) The complainant's
				requested resolution; and
vi) Any
				documentation that supports the complaint, including copies of bills or terms of
				service documents.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart D - DISPUTE RESOLUTION AND CUSTOMER COMPLAINT REPORTS › Section 412.330 - Failure to Comply

Current through Register Vol. 48, No. 28, July 12, 2024
Unless otherwise noted, a violation of this Part shall be subject
				  to the fines and penalties set forth in the Act and in Section 2EE of the Consumer
				  Fraud and Deceptive Business Practices Act [815 ILCS
				  505].
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart D - DISPUTE RESOLUTION AND CUSTOMER COMPLAINT REPORTS › Section 412.340 - Severability

Current through Register Vol. 48, No. 28, July 12, 2024
If any provision of this Part is found invalid by a court of
				  competent jurisdiction, the remaining provisions shall remain in full force and
				  effect.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 412 - OBLIGATIONS OF RETAIL ELECTRIC SUPPLIERS › Subpart D - DISPUTE RESOLUTION AND CUSTOMER COMPLAINT REPORTS › Appendix A - Uniform Disclosure Statement

Current through Register Vol. 48, No. 28, July 12, 2024
UNIFORM DISCLOSURE STATEMENT
Name:
Address:
Internet Address:
Phone and hours of operation:
Click
				  here to view image
This is a sales solicitation and the seller is (insert ARES Name),
				  an independent retail electric supplier. If you enter into a contract with the
				  seller, (insert ARES name) will be your retail electric supplier. The seller is not
				  endorsed by, representing, or acting on behalf of, a utility or utility program, a
				  consumer group or consumer group program, unless the ARES is, through the consumer
				  group, offering services at prices, terms and conditions that are available solely
				  to members of that organization, or a governmental body or program of a governmental
				  body, unless the ARES has entered into a contractual arrangement with the
				  governmental body and has been authorized by the governmental body to make the
				  statements.
If you have any concerns or questions about this sales
				  solicitation, you may contact the Illinois Commerce Commission's Consumer Services
				  Division at 800-524-0795. For information about the price to compare (PTC)of your
				  electric utility and offers from other retail electric suppliers, please visit
				  PlugInIllinois.org.
Date:_____________________Agent
				  Name ID:_____________________
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 415 - UNIFORM SYSTEM OF ACCOUNTS FOR ELECTRIC UTILITIES › Subpart A - GENERAL PROVISIONS AND ADOPTION OF CFR PROVISIONS BY REFERENCE › Section 415.10 - Adoption of 18 CFR 101 by Reference

Current through Register Vol. 48, No. 28, July 12, 2024
The Illinois Commerce Commission ("Commission") adopts 18 CFR 101,
				  as of November 27, 2013, as its uniform system of accounts for electric utilities,
				  subject to the exceptions set forth in Section
				  415.200 et seq. of this
				  Part. No incorporation in this Part includes any later amendment or
				  edition.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 415 - UNIFORM SYSTEM OF ACCOUNTS FOR ELECTRIC UTILITIES › Subpart B - ADDITIONS TO AND DELETIONS FROM CFR PROVISIONS › Section 415.200 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
Definition 7, "Commission," is deleted and replaced by the
				  following: "'Commission' means the Illinois Commerce Commission when not otherwise
				  indicated in the context." References to "Commission" in relation to "licensed
				  projects" under the provisions of the Federal Power Act shall be construed to refer
				  to the Federal Energy Regulatory Commission.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 415 - UNIFORM SYSTEM OF ACCOUNTS FOR ELECTRIC UTILITIES › Subpart B - ADDITIONS TO AND DELETIONS FROM CFR PROVISIONS › Section 415.210 - General Instruction 1

Current through Register Vol. 48, No. 28, July 12, 2024
General Instruction 1, "Classification of Utilities," is deleted
				  and replaced by the following:
"A. This
				system of accounts applies to all utilities; provided, however, if in the opinion of
				any utility having annual operating revenues of less than $10,000,000, this system
				of accounts should prove to be unduly burdensome, such utility may, with the
				approval of the Director of Accounting of the Commission, group or combine certain
				accounts herein in order that the accounting requirements for small utilities may
				conform more nearly to the nature and volume of business transacted. Requests to
				group or combine accounts shall be made in writing, including a statement of the
				proposed modifications. In determining whether this system of accounts is unduly
				burdensome with respect to a utility, the Director of Accounting shall consider,
				among other things, whether compliance will require additional resources. The
				Director of Accounting shall make this determination within six months of receiving
				the written request. Having obtained such approval, the utility shall continue to
				use the system as modified on a consistent basis.
B. For purposes of implementation, all electric
				utilities subject to Illinois Commerce Commission jurisdiction shall be regarded as
				"major" utilities. Account designations, instructions, interpretations, and
				references to "nonmajor" utilities will not apply.
C. The Commission does not commit itself to the
				approval or acceptance of any item set out in any account, for the purpose of fixing
				rates or in determining other matters before the Commission."
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 415 - UNIFORM SYSTEM OF ACCOUNTS FOR ELECTRIC UTILITIES › Subpart B - ADDITIONS TO AND DELETIONS FROM CFR PROVISIONS › Section 415.250 - General Instruction 5

Current through Register Vol. 48, No. 28, July 12, 2024
In General Instruction 5, "Submittal of Questions," the phrase
				  "Director of Accounting of the" is added between "the" and
				  "Commission."
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 415 - UNIFORM SYSTEM OF ACCOUNTS FOR ELECTRIC UTILITIES › Subpart B - ADDITIONS TO AND DELETIONS FROM CFR PROVISIONS › Section 415.340 - General Instruction 13

Current through Register Vol. 48, No. 28, July 12, 2024
In General Instruction 13, "Accounting for Other Departments," the
				  term "proper authority" is deleted and replaced by the phrase "the
				  Commission."
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 415 - UNIFORM SYSTEM OF ACCOUNTS FOR ELECTRIC UTILITIES › Subpart B - ADDITIONS TO AND DELETIONS FROM CFR PROVISIONS › Section 415.380 - General Instruction 17

Current through Register Vol. 48, No. 28, July 12, 2024
In General Instruction 17, "Long-Term Debt: Premium, Discount and
				  Expense, and Gain or Loss on Reacquisition," in Paragraph J, "Alternate method," the
				  phrase "Where a regulatory authority or group of regulatory authorities having prime
				  rate jurisdiction over the utility" is deleted and replaced by the phrase "When the
				  Commission."
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 415 - UNIFORM SYSTEM OF ACCOUNTS FOR ELECTRIC UTILITIES › Subpart B - ADDITIONS TO AND DELETIONS FROM CFR PROVISIONS › Section 415.390 - General Instruction 18

Current through Register Vol. 48, No. 28, July 12, 2024
In General Instruction 18, "Comprehensive Interperiod Income Tax
				  Allocation," in Paragraph B, the phrase "regulatory authority having rate
				  jurisdiction over the utility" is deleted and replaced by the word
				  "Commission".
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 415 - UNIFORM SYSTEM OF ACCOUNTS FOR ELECTRIC UTILITIES › Subpart B - ADDITIONS TO AND DELETIONS FROM CFR PROVISIONS › Section 415.410 - General Instruction 20

Current through Register Vol. 48, No. 28, July 12, 2024
In General Instruction 20, "Accounting for leases" in paragraph A,
				  second sentence the phrase which reads "is effective January 1, 1984" is replaced
				  with "was effective August 15, 1985". In the third sentence of this paragraph, the
				  phrase "reporting to the FERC," is amended to read "reporting to the
				  Commission."