reglab/statecodes huggingface dataset:
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 250 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Exhibit A - Grievance Form

Current through Register Vol. 48, No. 28, July 12, 2024
Grievance
Discrimination Based on
				Disability
It is the policy of the Illinois Department of Insurance to
				provide assistance in filling out this form. If assistance is needed, please
				ask:
ADA Coordinator - Department of Insurance
320 West Washington Street
Springfield IL 62767-0001
(217)782-4515 (Voice); (866)323-5321 (TDD)
Name:
				________________________________________________________________
Address:
				______________________________________________________________
City, State and Zip Code:
				__________________________________________________
Telephone No.:
				__________________________________________________________
The Best Means and Time for Contacting:
				______________________________________
Program, Service, or Activity to which Access was Denied or in
				which Alleged Discrimination Occurred:
				____________________________________________________________________
Date of Alleged Discrimination:
				______________________________________________
Nature of Alleged Discrimination:
				_____________________________________________
(Attach additional sheets, if necessary. If the grievance is
				based on a denial of requested reasonable modification, please fill out the
				back of this form.)
I certify that I am qualified or otherwise eligible to
				participate in the program, service or activity and the above statements are
				true to the best of my knowledge and belief.
Signature
____________________
Date
____________________
Complainant/Authorized
						  Agent
Please give to the ADA Coordinator at the address listed
				above.
For Office Use Only
Date Received: ______________________ By:
				_____________________
(BACK OF FORM)
Please fill out this part of the form if this grievance is
				based upon the denial of a requested reasonable modification. A reasonable
				modification will be made to make programs, services and activities accessible.
				Reasonable accommodations could include such things as providing auxiliary
				aides and devices and changing some policies and requirements to allow an
				individual with a disability to participate. This portion of the form should be
				filled in to the extent you know the answers. The form may be submitted even if
				this portion is incomplete.
Reasonable modification requested:
The date the reasonable modification was
				requested:
The person to whom the request was made:
The reason for denial:
Estimated cost of modification (if an assistive
				device, such as a TDD or optical reader, or commodity or service to which a
				cost is readily known):
Why is the requested modification necessary to use
				or participate in the program, service or activity?
Alternative accommodations that may provide
				accessibility:
Any other information you believe will aid in a fair
				resolution of this grievance:
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 275 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 275.10 - Purpose

Current through Register Vol. 48, No. 28, July 12, 2024
a) This ADA
			 Grievance Procedure (Procedures) is established pursuant to The Americans With
			 Disabilities Act of 1990 ( 42 USC Section 12101 et seq.) (ADA), and
			 specifically Section 35.107 of the Title II regulations ( 28 CFR Part 35 )
			 requiring that a grievance procedure be established to resolve grievances
			 asserted by qualified individuals with disabilities. Should any individual
			 desire to review the ADA or its regulations to understand the rights,
			 privileges and remedies afforded by it, please contact the Designated
			 Coordinator of the Department of Professional Regulation (the Department), 320
			 W. Washington, Springfield, Illinois 62786.
b) In general, the ADA requires that each
			 program, service and activity offered by the Department, when viewed in its
			 entirety, be readily accessible to and usable by qualified individuals with
			 disabilities.
c) It is the
			 intention of the Department to foster open communication with all individuals
			 requesting readily accessible programs, services and activities. The Department
			 encourages supervisors of programs, services and activities to respond to
			 requests for modifications before they become grievances.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 275 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 275.20 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
a) Who May File a
			 Grievance. Any individual with a disability may file a grievance with the
			 Department if the individual:
1) meets the
			 essential eligibility requirements for participation in or receipt of the
			 benefits of a program, activity or service offered by the Department;
			 and
2) believes he/she has been
			 excluded from participation in or denied the benefits of any program, service
			 or activity of the Department or has been subject to discrimination by the
			 Department.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 275 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 275.30 - Procedure

Current through Register Vol. 48, No. 28, July 12, 2024
a) The Department
			 shall, upon being informed that an individual desires to file a formal
			 grievance, instruct the individual how to receive a copy of this Procedure and
			 the Grievance Form.
b) Grievances
			 must be submitted in accordance with the steps and time limits set forth in
			 Section
			 275.40
			 and
			 275.50. It is
			 mutually desirable and beneficial that grievances be satisfactorily resolved in
			 a prompt manner. Time limits established in this procedure are in calendar
			 days, unless otherwise stated, and may be extended by mutual agreement in
			 writing by the complainant and the Designated Coordinator.
c) A complainant's failure to submit a
			 grievance, or to submit or appeal it to the next level of procedure within the
			 specified time limits, shall mean that the complainant has withdrawn the
			 grievance or has accepted the last response given in the grievance procedure as
			 the Department's last response.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 275 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 275.40 - Designated Coordinator Level

Current through Register Vol. 48, No. 28, July 12, 2024
a) If an individual desires to file a formal
			 written grievance, the individual shall promptly, but no later than 180 days
			 after the alleged discrimination, submit the grievance to the Designated
			 Coordinator in writing on the Grievance Form. The Grievance Form must be
			 completed in order to receive proper consideration by the Designated
			 Coordinator.
b) Upon request,
			 assistance shall be provided by the Department to complete the Grievance
			 Form.
c) The Designated
			 Coordinator, or his/her representative, shall investigate the grievance and
			 shall make (reasonable) efforts to resolve the grievance at this level. The
			 Designated Coordinator shall provide a written response to the complainant and
			 the Director within ten (10) business days after receipt of the Grievance
			 Form.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 275 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 275.50 - Final Level

Current through Register Vol. 48, No. 28, July 12, 2024
a) If the
			 grievance has not been resolved at the Designated Coordinator Level to the
			 satisfaction of the complainant, the complainant may submit a copy of the
			 Grievance Form and Designated Coordinator's response to the Director for final
			 review. The complainant shall submit these documents to the Director, together
			 with a short written statement explaining the reasons(s) for dissatisfaction
			 with the Designated Coordinator's written response, within five (5) business
			 days after receipt by the complainant of the Designated Coordinator's
			 response.
b) The Director shall
			 appoint a 3-member panel to review the grievance at the Final Level. One member
			 shall be designated as chairman.
c)
			 The complainant shall be given an opportunity to appear before the panel. The
			 complainant shall have a right to appoint a representative to appear on his/her
			 behalf. The panel shall review the Designated Coordinator's written response,
			 conduct interviews and seek advice as it deems appropriate.
d) Upon reaching a majority decision, the
			 panel shall make a recommendation in writing to the Director as to the proper
			 resolution of the grievance. All recommendations shall include reasons for the
			 recommendations and shall be signed by the members concurring in the majority
			 decision. A dissenting member of the panel may make a recommendation to the
			 Director in writing and shall also sign such recommendation.
e) Upon receipt of the recommendation from
			 the panel, the Director shall approve, disapprove or modify the panel
			 recommendations, shall render a decision in writing, shall state the basis for
			 the decision and shall send a copy of the decision to the complainant. The
			 Director's decision shall be final. If the Director disapproves or modifies the
			 Panel's recommendations, the Director shall include written reasons for such
			 disapproval or modification.
f) The
			 Grievance Form, the Designated Coordinator's response, the statement of reason
			 for dissatisfaction, the recommendations of the panel and the decision of the
			 Director shall be maintained in accordance with the State Records Act (Ill.
			 Rev. Stat. 1991, ch. 116, par. 43.3 et seq.) or as otherwise required by
			 law.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 275 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 275.70 - Case-by-Case Resolution

Current through Register Vol. 48, No. 28, July 12, 2024
Each grievance involves a unique set of factors which include
				but are not limited to: the specific nature of the disability; the essential
				eligibility requirements; the benefits to be derived; the nature of the
				service, program or activity at issue; the health and safety of others; and,
				whether or not an accommodation would constitute a fundamental alteration to
				the program, service or activity or undue hardship on the Department.
				Accordingly, termination of a grievance at any Level, whether through the
				granting of relief or otherwise, shall not constitute a precedent on which any
				other complainants should rely.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 300 - AMERICANS WITH DISABILITIES ACT AND SECTION 504 GRIEVANCE PROCEDURE › Section 300.10 - Purpose

Current through Register Vol. 48, No. 28, July 12, 2024
a) This Grievance
			 Procedure (Procedure) is established pursuant to the Americans With
			 Disabilities Act of 1990,
			 42 USC 12101
			 et seq., and specifically
			 28
			 CFR 35.107, requiring that a grievance
			 procedure be established to resolve grievances asserted by qualified
			 individuals with disabilities concerning programs, services or activities
			 provided by DHS. This procedure also is established to resolve grievances
			 pursuant to Section 504 of the Rehabilitation Act of 1973, as amended (
			 29 USC
			 794 ) and federal rules. Should any
			 individual desire to review the ADA or Section 504 or the regulations to
			 understand the rights, privileges and remedies afforded by it, the ADA/504
			 Coordinator shall provide such information.
b) In general, the ADA requires that each
			 program, service and activity offered by the Illinois Department of Human
			 Services (DHS), when viewed in its entirety, be readily accessible to and
			 usable by qualified individuals with disabilities. Specifically, Title II of
			 the ADA states that no otherwise qualified disabled individual shall solely by
			 reason of such disability be excluded from participation in the benefits of or
			 subjected to discrimination in programs, services, or activities sponsored by
			 the Department.
c) Section 504
			 requires that no otherwise qualified person with a disability shall, on the
			 basis of disability, be excluded from participation in, be denied the benefits
			 of, or be subject to discrimination under any program or activity that receives
			 or benefits from federal financial assistance. Federal financial assistance
			 means any grant, loan, contract (other than a procurement contract or a
			 contract of insurance or guaranty), or any other arrangement by which the
			 federal government provides or otherwise makes available assistance in the form
			 of funds, services, or federal personnel or real or personal
			 property.
d) It is the intention of
			 DHS to foster open communication with all individuals requesting readily
			 accessible programs, services and activities. DHS encourages supervisors of
			 programs, services and activities to respond to requests for modifications
			 before they become grievances.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 300 - AMERICANS WITH DISABILITIES ACT AND SECTION 504 GRIEVANCE PROCEDURE › Section 300.20 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
a) Complainant
A "Complainant" is an individual who files a grievance form
				provided by DHS under this Procedure.
b) ADA/504 Coordinator
The "ADA/504 Coordinator" is the person designated by the DHS
				Secretary who is responsible for the coordination of efforts of DHS to comply
				with and carry out its responsibilities under Titles I and II of the ADA and
				Section 504, including investigation of grievances filed by complainants. The
				ADA/504 Coordinator may be contacted at:
DHS - ADA/504 Coordinator
Chief, Bureau of Accessibility & Workplace Safety
401 S. Clinton, 7th Floor
Chicago IL 60607
c) Grievance
A "Grievance" is any complaint under the ADA by an individual
				or individuals with a disability, or by an individual or entity who has a known
				relationship or association with an individual with a disability, who:
1) meets the essential eligibility
			 requirements for participation in or receipt of the benefits of a program,
			 activity or service offered by DHS, and
2) believes he or she has been excluded from
			 participation in, or denied the benefits of, any program, service or activity
			 of DHS or has been subject to discrimination by DHS.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 300 - AMERICANS WITH DISABILITIES ACT AND SECTION 504 GRIEVANCE PROCEDURE › Section 300.30 - Procedures

Current through Register Vol. 48, No. 28, July 12, 2024
a) DHS shall, upon
			 being informed of an individual's desire to file a formal grievance, instruct
			 the individual how to receive a copy of this Procedure and a grievance
			 form.
b) Grievances must be
			 submitted through the process described below in the form and manner as
			 described within the specified time limits. It is mutually desirable and
			 beneficial that grievances be satisfactorily resolved in a prompt manner. Time
			 limits established in this Procedure are in calendar days, unless otherwise
			 stated, and may be extended by mutual agreement in writing by the Complainant
			 and the ADA/504 Coordinator and Final Review by the Secretary.
c) A Complainant's failure to submit or
			 appeal a grievance to the next level of procedure within the specified time
			 limits shall mean that the Complainant has withdrawn the grievance or has
			 accepted the last response given in the grievance procedure as DHS' last
			 response.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 300 - AMERICANS WITH DISABILITIES ACT AND SECTION 504 GRIEVANCE PROCEDURE › Section 300.40 - ADA/504 Coordinator Review

Current through Register Vol. 48, No. 28, July 12, 2024
a) If an individual desires to file a formal
			 written grievance under this Part, the individual shall promptly, but no later
			 than 30 days after the alleged discrimination, submit the grievance to the
			 ADA/504 Coordinator in writing on the grievance form prescribed for that
			 purpose. The grievance form must be completed in full in order to receive
			 proper consideration by the ADA/504 Coordinator.
b) The grievance form shall include:
1) The Complainant's name, and if applicable,
			 address and telephone number;
2)
			 the best means and time for contacting the Complainant;
3) the program, activity or service that was
			 denied Complainant or in which alleged discrimination occurred;
4) the date and nature of the alleged denial
			 or discrimination;
5) the signature
			 of the Complainant, or his/her authorized designee.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 300 - AMERICANS WITH DISABILITIES ACT AND SECTION 504 GRIEVANCE PROCEDURE › Section 300.50 - Secretary Review

Current through Register Vol. 48, No. 28, July 12, 2024
a) If after
			 receipt of the ADA/504 Coordinator's written response the grievance has not
			 been resolved at the ADA/504 Coordinator Level to the satisfaction of the
			 Complainant, the Complainant may submit a copy of the grievance form and
			 ADA/504 Coordinator's response to the Secretary of DHS for final review. The
			 Complainant shall submit these documents to the Secretary, together with a
			 short written statement explaining the reason(s) for dissatisfaction with the
			 ADA/504 Coordinator's written response, within 10 business days after receipt
			 by the Complainant of the ADA/504 Coordinator's response.
b) The Secretary shall appoint a person(s) to
			 review the grievance.
c) The
			 Complainant shall be afforded an opportunity to appear before the Secretary's
			 appointee. Complainant shall have the right to appoint a representative to
			 appear on his/her behalf. The Secretary's appointee shall review the ADA/504
			 Coordinator's written response and may conduct interviews and seek advice as
			 he/she deems appropriate.
d) Within
			 45 days after receipt of the Complainant's written response, the appointee
			 shall make recommendations in writing to the Secretary as to the proper
			 resolution of the grievance. All recommendations shall include reasons for such
			 recommendations. A dissenting appointee may make a recommendation to the
			 Secretary in writing and shall also sign such recommendation.
e) Within 45 days after receipt of
			 recommendations from the appointee, the Secretary shall approve, disapprove or
			 modify the recommendations, shall render a written decision stating the basis
			 therefor, and shall cause a copy of the decision to be served on the parties.
			 The Secretary's decision shall be final.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 300 - AMERICANS WITH DISABILITIES ACT AND SECTION 504 GRIEVANCE PROCEDURE › Section 300.70 - Case-by-case Resolution

Current through Register Vol. 48, No. 28, July 12, 2024
Each grievance involves a unique set of factors that includes
				but is not limited to: the specific nature of the disability; the essential
				eligibility requirements, the benefits to be derived, the nature of the
				service, program or activity; the health and safety of others; and whether an
				accommodation would constitute a fundamental alteration to the program, service
				or activity or undue hardship on DHS. Accordingly, termination of a grievance
				at any level, whether through the granting of relief or otherwise, shall not
				constitute a precedent on which any other Complainants should
				rely.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 300 - AMERICANS WITH DISABILITIES ACT AND SECTION 504 GRIEVANCE PROCEDURE › Section 300.80 - ADA/504 Notice

Current through Register Vol. 48, No. 28, July 12, 2024
A public notice shall be posted informing applicants,
				participants, beneficiaries and other interested persons of DHS' compliance
				with the Americans With Disabilities Act and, as appropriate, the provisions of
				Section 504 of the Rehabilitation Act as applicable to the services, programs,
				or activities of the Department.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 325 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 325.110 - General Purposes

Current through Register Vol. 48, No. 28, July 12, 2024
a) This
			 ADA Grievance Procedure (Procedure) is established pursuant to the Americans
			 with Disabilities Act of 1990 ( 42 USC Section 122.10 et seq.) (ADA) and
			 specifically Section 35.107 of the Title II regulations, 28 CFR Part 35,
			 requiring that a grievance procedure be established to resolve grievances
			 asserted by qualified individuals with disabilities. Should any individual
			 desire to review the ADA or its regulations to understand the rights,
			 privileges and remedies afforded by it, please contact the Designated
			 Coordinator.
b) In general, the ADA
			 requires that each program, service, and activity offered by the Department,
			 when viewed in its entirety, be readily accessible to and usable by qualified
			 individuals with disabilities.
c)
			 It is the intention of the Department to foster open communication with all
			 individuals requesting readily accessible programs, services and activities.
			 The Department encourages supervisors of programs, services and activities to
			 respond to requests for modifications before they become grievances.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 325 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 325.120 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
a) Grievance
A grievance is any complaint under the ADA by an individual
				with a disability who:
1) meets the
			 essential eligibility requirements for participation in or receipt of the
			 benefits of a program, activity or service offered by the Department,
			 and
2) believes he or she has been
			 excluded from participation in, or denied the benefits of any program, service
			 or activity of the Department or has been subject to discrimination by the
			 Department.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 325 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 325.130 - Procedure

Current through Register Vol. 48, No. 28, July 12, 2024
a) Grievances must
			 be submitted through the channels defined below in the form and manner as
			 described within the specified time limits. It is mutually desirable and
			 beneficial that grievances be satisfactorily resolved in a prompt manner. Time
			 limits established in this procedure are in calendar days, unless otherwise
			 stated, and may be extended by mutual agreement in writing by the complainant
			 and the reviewer at the Designated Coordinator and Final Levels.
b) A complaint's failure to submit a
			 grievance, or to submit or appeal it to the next level of procedure within the
			 specified time limits, shall mean that the complainant has withdrawn the
			 grievance or has accepted the last response given in the grievance procedure as
			 the Department's last response.
c)
			 The Department shall, upon being informed of that individual's desire to file a
			 formal grievance, instruct the individual how to receive a copy of this
			 Procedure and the Grievance Form.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 325 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 325.140 - Designated Coordinator/Designated Liaison Level

Current through Register Vol. 48, No. 28, July 12, 2024
a) If an individual desires to file a formal
			 written grievance, the individual shall promptly, but no later than 180 days
			 after the alleged discrimination, submit the grievance to the Designated
			 Coordinator in writing on the Grievance Form prescribed for that purpose. The
			 Grievance Form must be completed in full in order to receive proper
			 consideration by the Designated Coordinator/Designated Liaison.
b) Upon request, assistance shall be provided
			 by the Department to complete the Grievance Form.
c) The Designated Coordinator, or the
			 Designated Liaison, shall investigate the grievance and shall make reasonable
			 efforts to resolve it. The Designated Coordinator shall provide a written
			 response to the complainant and Director within ten (10) business days after
			 receipt of the Grievance Form.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 325 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 325.150 - Final Level

Current through Register Vol. 48, No. 28, July 12, 2024
a) If the
			 grievance has not been resolved at the Designated Coordinator Level to the
			 satisfaction of the complainant, the complainant may submit a copy of the
			 Grievance Form and Designated Coordinator's response to the Director of the
			 Department for final review. The complainant shall submit these documents to
			 the Director, together with a short written statement explaining the reason(s)
			 for dissatisfaction with the Designated Coordinator's written response, within
			 five (5) business days after receipt by the complainant of the Designated
			 Coordinator's response.
b) The
			 Director shall appoint a 3-member panel to review the grievance at the Final
			 Level. One member so appointed shall be designated chairman.
c) The complainant shall be afforded an
			 opportunity to appear before the panel. Complainant shall have a right to
			 appoint a representative to appear on his/her behalf. The panel shall review
			 the Designated Coordinator's written response and may conduct interviews and
			 seek advice as it seems appropriate.
d) Upon reaching a concurrence, the panel
			 shall make recommendations in writing to the Director as to the proper
			 resolution of the grievance. All recommendations shall include reasons for such
			 recommendations and shall bear the signatures of the concurring panel members.
			 A dissenting member of the panel may make a recommendation to the Director in
			 writing and shall also sign such recommendation.
e) Upon receipt of recommendations from a
			 panel, the Director shall approve, disapprove or modify the Panel
			 recommendations, shall render a decision thereon in writing, shall state the
			 basis therefore, and shall cause a copy of the decision to be served on the
			 parties. The Director's decision to be served on the parties. The Director's
			 decision shall be final. If the Director disapproves or modifies the Panel
			 recommendations, the Director shall include written reasons for such
			 disapproval or modification.
f) The
			 Grievance Form, the Designated Coordinator's response, the statement of reasons
			 for dissatisfaction, the recommendations of the panel and the decision of the
			 Director shall be maintained in accordance with the State Records Act (Ill.
			 Rev. Stat. 1991, ch. 116, par. 43.3 et seq.) or as otherwise required by
			 law.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 325 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 325.170 - Case-by-Case Resolution

Current through Register Vol. 48, No. 28, July 12, 2024
Each grievance involves a unique set of factors which include
				but are not limited to: the specific nature of the disability; the essential
				eligibility requirements, the benefits to be derived, and the nature of the
				service, program or activity at issue; the health and safety of others; and,
				whether or not an accomodation would constitute a fundamental alteration to the
				program, service or activity or undue hardship on the Department. Accordingly,
				termination of a grievance at any Level, whether through the granting of relief
				of otherwise, shall not constitute a precedent on which any other complainants
				should rely.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 350 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 350.110 - Purposes

Current through Register Vol. 48, No. 28, July 12, 2024
a) This Part
			 establishes an Americans With Disabilities Act (ADA) Grievance Procedure
			 (procedure) pursuant to the Americans With Disabilities Act of 1990 (
			 42 U.S.C.
			 12101 et seq.), and specifically that a
			 grievance procedure be established to resolve grievances asserted by qualified
			 individuals with disabilities. Should any individual desire to review the ADA
			 or its regulations to understand the rights, privileges and remedies afforded
			 by it, please contact the Designated Coordinator.
b) In general, the ADA requires that each
			 program, service and activity offered by the Office of the Treasurer (Office),
			 when viewed in its entirety, be readily accessible to and usable by qualified
			 individuals with disabilities.
c)
			 It is the intent of the Treasurer to foster communication with all individuals
			 requesting ready access to programs, services and activities. The Treasurer
			 encourages supervisors of programs, services and activities to respond to
			 requests for modifications before they become grievances.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 350 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 350.120 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
"Complainant" is an individual with a disability who files a
				grievance form provided by the Office in accordance with this Part.
"Designated Coordinator" is the person appointed by the
				Treasurer to coordinate the Office's efforts to comply with and carry out its
				responsibilities under Title II of the ADA, including investigation of
				grievances filed by complainants. The Designated Coordinators for the Office
				can be contacted at Suite 15-600, State of Illinois Center, Chicago IL 60601 or
				by telephone at (312)814-3571, and at 300 West Jefferson, Springfield IL 62702
				or by telephone at (217)782-6540.
"Disability" means, with respect to an individual, a physical
				or mental impairment that substantially limits one or more of the major life
				activities of such individual; a record of such impairment; or being regarded
				as having such an impairment.
"Grievance" is any complaint under the ADA by an individual
				with a disability who meets the essential eligibility requirements for
				participation in or receipt of the benefits of a program, activity or services
				offered by the Office, and who believes he or she has been excluded from
				participation in or denied the benefits of any program, service or activity of
				the office, or has been subject to discrimination by the Office, on the basis
				of his or her disability.
"Qualified individual with a disability" means an individual
				with a disability who, with or without reasonable modifications to rules,
				policies or practices, the removal of architectural, communication or
				transportation barriers, or the provision of auxiliary aids and services, meets
				the essential eligibility requirements for the receipt of services or the
				participation in programs or activities provided by the
				Office.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 350 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 350.130 - Procedure

Current through Register Vol. 48, No. 28, July 12, 2024
a) Grievances shall
			 be submitted in accordance with the procedures established in Sections
			 350.140
			 of this Part, in the form and manner described, and within specified time
			 limits. Time limits established in this procedure are in calendar days, unless
			 otherwise stated, and may be extended by mutual agreement in writing by the
			 complainant and the reviewer at the Designated Coordinator and Final
			 Levels.
b) A complainant's failure
			 to submit a grievance, or to submit or appeal it to the next level of
			 procedure, within the specified time limits shall mean that the complainant has
			 withdrawn the grievance or has accepted the last response given in the
			 grievance procedure as the Office's final response.
c) The Office shall, upon being informed of
			 an individual's desire to file a formal grievance, instruct the individual how
			 to receive a copy of this procedure and the grievance form.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 350 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 350.140 - Designated Coordinator Level

Current through Register Vol. 48, No. 28, July 12, 2024
a) If an individual desires to file a formal
			 written grievance, the individual shall promptly, but no later than 180 days
			 after the alleged discrimination, submit the grievance to the Designated
			 Coordinator in writing on the grievance form prescribed for that purpose. The
			 grievance form shall be completed in full in order to receive proper
			 consideration by the Designated Coordinator, and shall include:
1) the complainant's name and, if applicable,
			 address and telephone number;
2)
			 the best means and time for contacting the complainant;
3) the program, activity or service which was
			 denied complainant or in which alleged discrimination occurred;
4) the date and nature of the alleged denial
			 or discrimination;
5) the signature
			 of the complainant.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 350 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 350.150 - Review Panel

Current through Register Vol. 48, No. 28, July 12, 2024
a) If the
			 grievance has not been resolved at the Designated Coordinator Level to the
			 satisfaction of the complainant, the complainant may submit a copy of the
			 Grievance Form and Designated Coordinator's response to the Treasurer for final
			 review. The complainant shall submit these documents to the Treasurer, together
			 with a short written statement explaining the reason(s) for dissatisfaction
			 with the Designated Coordinator's written response, within five (5) business
			 days after receipt by the complainant of the Designated Coordinator's
			 response.
b) The Treasurer shall
			 appoint a 3-member panel to review the grievance at the Final Level. One member
			 so appointed shall be designated chairman.
c) The complainant shall be afforded an
			 opportunity to appear before the panel. Complainant shall have a right to
			 appoint a representative to appear on his/her behalf. The panel shall review
			 the Designated Coordinator's written response and may conduct interviews and
			 seek advice as it deems appropriate.
d) Upon reaching a concurrence, the panel
			 shall make recommendations in writing to the Treasurer as to the proper
			 resolution of the grievance. All recommendations shall include reasons for such
			 recommendations and shall bear the signatures of the concurring panel members.
			 A dissenting member of the panel may make recommendation to the Treasurer in
			 writing and shall also sign such recommendation.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 350 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 350.160 - Final Level

Current through Register Vol. 48, No. 28, July 12, 2024
a) Upon receipt
			 of recommendations from a panel, the Treasurer shall approve, disapprove or
			 modify the panel recommendations, shall render a decision thereon in writing,
			 shall state the basis therefor, and shall cause a copy of the decision to be
			 served on the parties. The Treasurer's decision shall be final. If the
			 Treasurer disapproves or modifies the panel recommendations, the Treasurer
			 shall include written reasons for such disapproval or modification.
b) The grievance form, the Designated
			 Coordinator's response, the statement of reasons for dissatisfaction, the
			 recommendations of the panel and the decision of the Director shall be
			 maintained in accordance with the State Records Act (Ill. Rev. Stat. 1991, ch.
			 116, par. 43.4 et seq.) [5 ILCS 160 ], or as otherwise required by
			 law.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 350 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 350.180 - Case-by-Case Resolution

Current through Register Vol. 48, No. 28, July 12, 2024
Each grievance involves a unique set of factors that includes,
				but is not limited to: the specific nature of the disability; the essential
				eligibility requirements, the benefits to be derived, and the nature of the
				service, program or activity at issue; the health and safety of others; and
				whether an accommodation would constitute a fundamental alteration to the
				program, service or activity or undue hardship on the Office. Accordingly,
				termination of a grievance at any level, whether through the granting of relief
				or otherwise, shall not constitute a precedent on which any other complainants
				should rely.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 375 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 375.10 - Purposes

Current through Register Vol. 48, No. 28, July 12, 2024
a) This Americans
			 With Disabilities Act Grievance Procedure ("Procedure") is established pursuant
			 to the Americans With Disabilities Act of 1990, 42 USC Section 12101 et seq.
			 ("ADA"), and specifically Section 35.107 of the Title II regulations, 28 CFR
			 Part 35, requiring that a grievance procedure be established to resolve
			 grievances asserted by qualified individuals with disabilities. Should any
			 individual desire to review the ADA or its regulations to understand the
			 rights, privileges and remedies afforded by it, please contact the Designated
			 Coordinator.
b) In general, the ADA
			 requires that each program, service and activity offered by the Office of Banks
			 and Real Estate ("Agency"), when viewed in its entirety, be readily accessible
			 to and usable by qualified individuals with disabilities.
c) It is the intention of the Agency to
			 foster open communication with all individuals requesting readily accessible
			 programs, services and activities. The Agency encourages supervisors of
			 programs, services and activities to respond to requests for modifications
			 before they become grievances.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 375 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 375.20 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
"Commissioner" is the Commissioner of Banks and Real
				Estate.
"Complainant" is an individual with a disability who files a
				Grievance Form provided by the Agency under this Procedure.
"Designated Coordinator" is the person appointed by the
				Commissioner who is responsible for the coordination of efforts of the Agency
				to comply with and carry out its responsibilities under Title II of the ADA
				including investigation of grievances filed by complainants. The Designated
				Coordinator may be contacted at Room 100, 117 S. Fifth, Reisch Building,
				Springfield, Illinois, 62701. See
				28
				CFR 35.107.
"Grievance" is any complaint under the ADA by an individual
				with a disability who meets the essential eligibility requirements for
				participation in or receipt of the benefits of a program, activity or service
				offered by the Agency, and who believes he or she has been excluded from
				participation in or denied the benefits of any program, service or activity of
				the Agency, or has been subject to discrimination by the
				Agency.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 375 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 375.30 - Procedure

Current through Register Vol. 48, No. 28, July 12, 2024
a) Grievances must
			 be submitted in accordance with the steps and time limits set forth in Sections
			 375.40
			 and
			 375.50.
			 It is mutually desirable and beneficial that grievances be satisfactorily
			 resolved in a prompt manner. Time limits established in this Procedure are in
			 calendar days, unless otherwise stated, and may be extended by mutual agreement
			 in writing by the complainant and the reviewer at the Designated Coordinator
			 and Final Levels.
b) A
			 complainant's failure to submit a grievance, or to submit or appeal it to the
			 next level of Procedure within the specified time limits shall mean that the
			 complainant has withdrawn the grievance or has accepted the last response given
			 in the Procedure as the Agency's last response.
c) The Agency shall, upon being informed of
			 that individual's desire to file a formal grievance, instruct the individual
			 how to receive a copy of this Procedure and the Grievance Form.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 375 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 375.40 - Designated Coordinator Level

Current through Register Vol. 48, No. 28, July 12, 2024
a) If an individual desires to file a formal
			 written grievance, the individual shall promptly, but no later than 180 days
			 after the alleged discrimination, submit the grievance to the Designated
			 Coordinator in writing on the Grievance Form prescribed for that purpose. The
			 Grievance Form must be completed in full in order to receive proper
			 consideration by the Designated Coordinator.
b) Upon request, assistance shall be provided
			 by the Agency to complete the Grievance Form.
c) The Designated Coordinator, or his/her
			 representative, shall investigate the grievance and shall make reasonable
			 efforts to resolve it. The Designated Coordinator shall provide a written
			 response to the complainant and Commissioner within ten (10) business days
			 after receipt of the Grievance Form.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 375 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 375.50 - Final Level

Current through Register Vol. 48, No. 28, July 12, 2024
a) If the
			 grievance has not been resolved at the Designated Coordinator Level to the
			 satisfaction of the complainant, the complainant may submit a copy of the
			 Grievance Form and Designated Coordinator's response to the Commissioner for
			 final review. The complainant shall submit these documents to the Commissioner,
			 together with a short written statement explaining the reason(s) for
			 dissatisfaction with the Designated Coordinator's written response, within five
			 (5) business days after receipt by the complainant of the Designated
			 Coordinator's response.
b) The
			 Commissioner shall appoint a 3-member panel to review the grievance at the
			 Final Level. One member so appointed shall be designated chairman.
c) The complainant shall be afforded an
			 opportunity to appear before the panel. Complainant shall have a right to
			 appoint a representative to appear on his/her behalf. The panel shall review
			 the Designated Coordinator's written response and may conduct interviews and
			 seek advice as it deems appropriate.
d) Upon reaching a concurrence, the panel
			 shall make recommendations in writing to the Commissioner as to the proper
			 resolution of the grievance. All recommendations shall include reasons for such
			 recommendations and shall bear the signature of the concurring panel members. A
			 dissenting member of the panel may make a recommendation to the Commissioner in
			 writing and shall also sign such recommendation.
e) Upon receipt of recommendations from the
			 panel, the Commissioner shall approve, disapprove or modify the panel
			 recommendations, shall render a decision thereon in writing, shall state the
			 basis therefore, and shall cause a copy of the decision to be served on the
			 parties. The Commissioner's decision shall be final. If the Commissioner
			 disapproves or modifies the panel recommendations, the Commissioner shall
			 include written reasons for such disapproval or modification.
f) The Grievance Form, the Designated
			 Coordinator's response, the statement of reasons for dissatisfaction, the
			 recommendations of the panel and the decision of the Commissioner shall be
			 maintained in accordance with the State Records Act [5 ILCS 160 ], or as
			 otherwise required by law.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 375 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 375.70 - Case-by-case Resolution

Current through Register Vol. 48, No. 28, July 12, 2024
Each grievance involves a unique set of factors that includes
				but is not limited to: the specific nature of the disability; the essential
				eligibility requirements, the benefits to be derived, and the nature of the
				service, program or activity at issue; the health and safety of others; and,
				whether an accommodation would constitute a fundamental alteration to the
				program, service or activity or undue hardship on the Agency. Accordingly,
				termination of a grievance at any Level, whether through the granting of relief
				or otherwise, shall not constitute a precendent on which any other complainants
				should rely.
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 400 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 400.10 - Purposes

Current through Register Vol. 48, No. 28, July 12, 2024
a) These ADA
			 grievance procedures are established pursuant to the Americans with
			 Disabilities Act of 1990, 42 U.S.C. Section 12101 et seq. ("ADA"), and
			 specifically Section 35.107 of the Title II regulations, 28 CFR Part 35,
			 requiring the adoption of grievance procedures providing for prompt and
			 equitable resolution of complaints alleging any action that would be prohibited
			 by 28 CFR Part 35. These procedures are to be construed as neither expanding
			 nor diminishing the rights, privileges and remedies otherwise afforded by
			 applicable law.
b) In general, the
			 ADA requires that each program, service and activity offered by the Illinois
			 Commerce Commission ("Commission"), when viewed in its entirety, be readily
			 accessible to and usable by qualified individuals with disabilities.
c) It is the intent of the Commission to
			 foster open communication with all individuals seeking access to programs,
			 services and activities. The Commission encourages prompt responses to requests
			 for modifications before they become grievances.
d) Any individual who wishes to review the
			 ADA and applicable regulations to understand the rights, privileges and
			 remedies they afford may contact the Commission's designated
			 coordinator.
e) The grievance
			 procedures set forth in this Part are informal and do not give rise to a
			 "contested case" for purposes of the Illinois Administrative Procedure Act
			 (Ill. Rev. Stat. 1991, ch. 127, par. 1001-1 et seq.) or the Commission's Rules
			 of Practice (83 Ill. Adm. Code 200).
Illinois Administrative Code › Title 4 - DISCRIMINATION PROCEDURES › Part 400 - AMERICANS WITH DISABILITIES ACT GRIEVANCE PROCEDURE › Section 400.20 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
Complainant - An individual with a disability or representative
				of such an individual who files a grievance form provided by the Commission
				under this Part. The address of the Commission is 527 Capitol Avenue,
				Springfield, Illinois 62706.
Designated Coordinator - The person appointed by the
				Commission's Executive Director who is responsible for the coordination of the
				Commission's efforts to comply with and carry out its responsibilities under
				Title II of the ADA, including the investigation of grievances filed by
				complainants.
Grievance - A complaint by or on behalf of an individual with a
				disability who believes he or she has been excluded from participation in, or
				denied the benefits of, any program, service or activity of the Commission or
				has been subject to discrimination by the Commission in violation of the
				ADA.