Arkansas Administrative Code › Agency 016 - DEPARTMENT OF HUMAN SERVICES › Division 20 - Division of County Operations › Rule 016.20.99-001 - TEA Policy 3430 and 5160 Extended Case Management Services

Current through Register Vol. 49, No. 6, June, 2024
Work Activity Supportive Services Educational Expenses
Education Training is the most appropriate activity and that no
				other funding is available to pay for the needed activity.
The request to use TEA funds to pay for tuition, fees, books,
				etc. for Vocational SucS mS amoved by the ES County Administrator/Designee.
Jobs Skills Training
- The cost associated with
				this activity may be paid by TEA funds.
Educational expenses under TEA 3422 are separate from the
				activity related expenses in TEA 3420
Example
- Mr. Smith would like to become a plumber
				and has found out that a course in plumbing is currently being taught at the
				local community college but the school has no more financial aid available. If
				the Case Manager agrees that the proposed course of study is appropriate and
				has validated that no other funding is available, then the Case Manager may
				submit a request to the County Administrator/Designee for approval to use TEA
				funds to pay for needed training expenses.
3430 Case Management
				Services
* Case management is the process of coordinating and brokering
				the multiple services needed to achieve progress toward self-sufficiency. Case
				Managers serve as a point of contact for clients and a point of accountability
				for the agency. The TEA Case Manager has overall responsibility for working
				with clients from initial assessment until case closure.
* Case management services will be provided to those
				individuals who need assistance before and after accepting employment. This
				service will be provided as long as the customer is eligible, and up to 12
				months after cash assistance has been terminated due to employment. (Refer to
				TEA policy 5160)
*
5160
Extended Case
				Management Services
Case Management is the process of coordinating and brokering
				the multiple services needed to achieve progress toward self-sufficiency. Case
				Managers serve as a point of contact for recipients and a point of
				acc6untability for management. The TEA Case Manager has overall responsibility
				for recipients from initial assessment until case closure.
One aspect of case management is to provide the recipient with
				sufficient information on what to expect regarding changes and challenges in
				the world of work.
Extended Case Management services will be provided to
				individuals whose cases are dosed due to employment. Services may be provided
				for up to a maximum of 12 calendar months after an individual's cash assistance
				case has closed.
*
5161
Employment
				Follow-ups
One of the most important aspects of case management is the
				follow-up after a recipient has entered employment. The follow-up with the
				recipient or employer should occur soon after employment begins and then
				continue periodically throughout the Extended Case Management period.
At
a
minimum, the Employment Follow-up contacts
				will occur according to the following schedule.
Initial Follow-up:
Within 5 days of recipient
				entering employment or agency learns of employment.
A
30-Day Follow-up:
Thirty
				(30) calendar days following the initial follow-up.
On-Going
Follow-ups:
Every 90 days during the
				remaining Extended Case
Management period.
A The following information will be
				discussed during the follow-up's as appropriate;
* Employment Information: Recipient
-Verify
				employment information (e.g. name of employer, employer address, job title,
				start date, hourly wage, hours worked per week, length of employment,
				etc.).
Employer
- Advise employer of eligibility for tax
				credit if appropriate. If the employment was developed by TEA, then during the
				placement remind the employer to contact the worker if problems began to
				surface.
* Supportive Services:
Ensure recipient has
				information on available services
(e.g. childcare, transportation, employment bonus and etc.,).
				Follow-up with service providers to determine if any problems have
				arisen.
*
Counseling/Coaching:
Provide encouragement to
				the client, discuss any problems he or she may be having on the job, remind him
				or her not to quit their job without contacting TEA program staff first,
				etc.
* Other:
Follow up with the employer or providers
				to determine if any problems have arisen.
*
5162 Counseling/Coaching
				Services
General Counseling
- The TEA case worker may
				arrange or provide, general counseling related to attitudes, motivation, and
				barriers to employment and personal situations related to work. Former TEA
				recipients may need supportive counseling to build their self-confidence.
				Counseling is guided conversation between the recipient and the
TEA
caseworker designed to solve personal problems relating to work. The
				objectives of counseling are to improve the client's problem solving abilities,
				and to help the client take responsibility for his or her own employment
				decisions.
Employment Counseling
- In employment counseling
				or coaching the
TEA
worker helps the client better understand how
				he or she fits into the working world and also assists clients in solving
				existing problems. The worker should determine whether the client and client's
				children are experiencing difficulty in adjusting to the client's dual
* role as employee and parent. Discuss potential financial
				management problems once Extended TEA services are terminated, e.g., health
				insurance, and day care (if needed) and other issues related to transition from
				welfare to employment. The following clients are likely to have a need for
				employment counseling:
* Clients entering employment for the first time.
* Clients reentering the labor market after a period of
				unemployment.
* Clients who had to be re-trained due to the current labor
				market requirements.
* Clients with unsatisfactory work experience/history.
*
Group Counseling
- Group counseling may be
				needed to assist other counseling efforts. Group settings are beneficial
				because the client may relate his or her problems to peers better than he or
				she would to professional staff (TEA).
NOTE:
Clients who have been
				successfully employed could be used as role models for recipients who
are
having problems. Group sessions may be
				conducted by the TEA caseworker or may be provided by another agency or
				organization. Topics for discussion may include but are not limited to: low
				self-esteem, uncertain childcare, inadequate housing, etc.
*
5163 Other
Services
The need for other supportive services or assistance may become
				apparent during the Extended Case Management period. The TEA worker should be
				prepared to assist clients needing other services through referrals to
				appropriate service providers or agencies. Such services or assistance may
				include Homemaker Services, Housing Assistance, Transportation Assistance,
				etc.
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