reglab/statecodes huggingface dataset:
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 410 - STANDARDS OF SERVICE FOR ELECTRIC UTILITIES AND ALTERNATIVE RETAIL ELECTRIC SUPPLIERS › Subpart B - ELECTRIC METERING STANDARDS › Section 410.190 - Meter Tests Requested by Customer

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				Upon customer request, the entity providing metering service to that customer shall
				test the customer's meter within 30 days after receiving the request, unless the
				customer agrees to a later time. The meter test shall be performed between 7 a.m.
				and 4 p.m. Monday through Friday, excluding holidays, unless some other time is
				agreed upon by the entity and the customer. The test shall be performed at the meter
				installation location and in the customer's presence, unless the customer gives
				consent for the meter to be removed and/or tested outside the customer's
				presence.
b) If the customer's meter has
				been tested at the request of another entity or customer while in service at the
				same location within the past 6 months, the entity may provide the results of that
				test in reply to the customer's request in lieu of the test specified in subsection
				(a).
c) An entity shall not require any
				payment from the customer for a meter test, unless a test has been performed on that
				meter at that customer's request within the previous 12 months, or information has
				been provided as in subsection (b) within the past 6 months. In such cases, the
				customer shall be required to pay $40 to the entity. The entity shall refund the $40
				deposit to the customer if the entity finds that the meter over-registers by more
				than 2%.
d) Commission referee tests
1) Upon written application to the Commission by
				any customer, the entity providing metering service shall test the customer's meter
				within 30 days after receiving notice of the written request from a Commission
				representative, unless the customer agrees to a later time. The application for a
				Commission referee test shall be accompanied by a fee of $20. The entity shall
				conduct this test under the supervision of a representative of the
				Commission.
2) On receipt of the request
				from a customer, a Commission representative shall notify the entity. After the
				entity has received notice that application has been made for a referee test, the
				entity shall not disturb the meter in any way, unless the customer or the Commission
				gives written permission for the meter to be removed.
3) The entity shall furnish to the Commission's
				representative such assistance as may be required to make the test. The Commission
				shall make a written report of the results of the test to the customer within 30
				days after the test.
4) If upon test the
				meter is found to over-register by more than 2%, the entity shall reimburse the
				customer the amount paid to the Commission for the test. The entity shall also make
				any necessary metering data adjustment.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 410 - STANDARDS OF SERVICE FOR ELECTRIC UTILITIES AND ALTERNATIVE RETAIL ELECTRIC SUPPLIERS › Subpart B - ELECTRIC METERING STANDARDS › Section 410.195 - Meter Tests Requested by Entity

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				Upon another interested entity's request, the entity providing metering service
				shall test the meter within 30 days after receiving the request, unless the
				requesting entity agrees to a later time. The meter test shall be performed between
				7 a.m. and 4 p.m. Monday through Friday, excluding holidays, unless some other time
				is agreed upon by the entities. The test shall be performed at the meter
				installation location and in the presence of a representative of the requesting
				entity, unless the requesting entity gives consent for the meter to be removed
				and/or tested without the representative's presence.
b) If the meter has been tested at the request of
				another party while in service at the same location within the past 6 months, the
				entity may provide the results of that test in reply to the entity's request in lieu
				of the test specified in subsection (a).
c) Meter tests requested by other entities may be
				performed at any time agreeable to both entities if the customer's electrical
				service will not be interrupted by the test. If the customer's electrical service
				will be interrupted by the test, the testing entity or requesting entity shall
				obtain permission from the affected customer to interrupt the service before the
				test is performed.
d) The entity
				requesting the meter test shall be required to pay the actual cost (not to exceed
				$250) of performing the test to the entity performing the test. The entity
				performing the test shall refund the payment to the other entity if the meter
				over-registers by more than 2%. No entity shall induce a customer to request a meter
				test on behalf of that entity to avoid paying the actual cost of the meter
				test.
e) The entity providing metering
				service shall not be required to provide more than 1 test on the same meter at the
				same location more than once every 3 years at the request of another entity, unless
				the other entity requests a Commission referee test.
f) If an entity requests a Commission referee
				test, the requesting entity shall pay $20 to the Commission and the actual cost (not
				to exceed $250) of the test to the entity providing metering service. If the meter
				over-registers by more than 2%, the entity providing metering service shall refund
				both fees to the requesting entity and make any necessary meter data adjustment. The
				entity providing metering service shall not be required to provide a Commission
				referee test on the same meter at the same location more than once every 12
				months.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 410 - STANDARDS OF SERVICE FOR ELECTRIC UTILITIES AND ALTERNATIVE RETAIL ELECTRIC SUPPLIERS › Subpart C - CUSTOMER INFORMATION › Section 410.210 - Information to Customers

Current through Register Vol. 48, No. 28, July 12, 2024
a) Bills rendered to
				retail customers for service shall clearly show at least the following:
1) The date of the meter reading, the number of
				days in the billing period, the energy used, the meter constant if applicable, the
				type of service rendered, a complete description of the service or rate
				classification under which the customer receives service, and the type of reading
				that was used in the bill calculation (such as actual, estimated or customer
				reading), and, for meters for which beginning and ending meter readings are used as
				billing determinants, the reading of the meter at the beginning and the reading of
				the meter at the end of the period for which the bill is rendered.
2) In the event that a bill rendered to retail
				customers is not based on usage derived from meter readings, the bill must indicate
				the period of time for which the bill is rendered, the type of service rendered, and
				a complete description of the service or rate classification under which the
				customer receives service.
3) The total
				amount of the bill and, when applicable, the following portions that make it up,
				listed vertically for easy readability:
A) the
				monthly customer charge or portion thereof;
B) the demand charges;
C) the cost of energy detailed by the energy used
				and the price per unit for each change in the unit price;
D) the cost of fuel adjustment;
E) any other applicable adjustments (other charges
				not under categories of charges but relating to services, energy, or other programs
				provided to customers by the entity);
F)
				State tax;
G) municipal tax;
H) infrastructure maintenance fee;
I) transition charge; and
J) optional services listed separately;
4) The due date of the bill.
5) Definitions or explanations of any
				abbreviations and technical words used on the bill.
6) The name and the toll-free telephone number of
				each service provider whose services to the customer appear on the bill.
7) The average use per day for the period over
				which the bill is rendered and for the comparable period one year earlier, and an
				indication of the difference in temperatures between the two periods. If this
				information is not available for a customer, the bill shall so state.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 410 - STANDARDS OF SERVICE FOR ELECTRIC UTILITIES AND ALTERNATIVE RETAIL ELECTRIC SUPPLIERS › Subpart D - ELECTRIC SERVICE STANDARDS › Section 410.300 - Voltage Regulation

Current through Register Vol. 48, No. 28, July 12, 2024
a) Standard voltage.
				Each entity supplying electrical energy for general use shall adopt a standard
				service voltage of 120 volts (when measured phase to neutral) and shall maintain the
				service voltage within the allowable variations from that value at all
				times.
b) Allowable voltage variations.
				For service rendered at the standard service voltage, voltage variations as measured
				at any customer's point of delivery shall not exceed a maximum of 127 volts nor fall
				below a minimum of 113 volts for periods longer than two minutes in each instance.
				For service rendered at voltages other than the standard voltage value, voltage
				variations as measured at any customer's point of delivery shall not exceed 10%
				above or below the service voltage for a longer period than two minutes in each
				instance.
c) Variations of voltage in
				excess of those specified above shall not be considered a violation of this Section
				if caused:
1) by operations of a retail customer
				in violation of an agreement with or the rules of the entity;
2) by the operation of apparatus on a retail
				customer's premises that results in large inrush currents;
3) by infrequent and unavoidable fluctuations of
				short duration due to system operation; or
4) by acts of nature or other situations beyond
				the entity's control.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 410 - STANDARDS OF SERVICE FOR ELECTRIC UTILITIES AND ALTERNATIVE RETAIL ELECTRIC SUPPLIERS › Subpart D - ELECTRIC SERVICE STANDARDS › Section 410.310 - Voltage Surveys

Current through Register Vol. 48, No. 28, July 12, 2024
a) Each entity shall
				make voltage surveys of its system to keep itself informed regarding the character
				of the service being furnished from the system. Such surveys may be made by
				recording instruments, analytical methods, or a combination of these
				methods.
b) All charts or readings taken
				or analyses made in voltage surveys shall be retained for at least 5 years and kept
				in a systematic manner. The entity shall record the date, hour and place of the
				test, distance from the transformers, size of transformers, the instruments used,
				and the name of the persons making the test.
c) For use in making voltage surveys, each entity
				shall provide portable recording voltmeters. These instruments shall be of a type
				and range suited to the voltage supplied.
d) Each entity shall install and maintain
				recording voltmeters on its system to indicate the adequacy of voltage control
				methods and equipment.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 410 - STANDARDS OF SERVICE FOR ELECTRIC UTILITIES AND ALTERNATIVE RETAIL ELECTRIC SUPPLIERS › Subpart D - ELECTRIC SERVICE STANDARDS › Section 410.320 - Standard Frequency

Current through Register Vol. 48, No. 28, July 12, 2024
Each entity that supplies alternating current for use by retail
				  customers in this State shall operate its equipment in a manner that the frequency
				  of the alternating current maintained by the operation of the interconnected
				  transmission systems is not degraded as a result of any action or lack of action on
				  the part of the entity.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 410 - STANDARDS OF SERVICE FOR ELECTRIC UTILITIES AND ALTERNATIVE RETAIL ELECTRIC SUPPLIERS › Subpart D - ELECTRIC SERVICE STANDARDS › Section 410.330 - Service Connections

Current through Register Vol. 48, No. 28, July 12, 2024
An entity providing distribution services shall furnish and
				  install without charge a service connection of reasonable length from the
				  distribution system to the point of delivery on the customer's property, unless
				  otherwise provided for in the utilities' tariffs.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 410 - STANDARDS OF SERVICE FOR ELECTRIC UTILITIES AND ALTERNATIVE RETAIL ELECTRIC SUPPLIERS › Subpart E - EXTENSION OF LINES › Section 410.400 - Application of Subpart E

Current through Register Vol. 48, No. 28, July 12, 2024
This Subpart shall not apply to applicants for auxiliary, standby
				  or temporary service. Each entity providing distribution services shall file line
				  extension provisions with the Commission that set forth conditions and terms for
				  provision of auxiliary, standby, or temporary service.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 410 - STANDARDS OF SERVICE FOR ELECTRIC UTILITIES AND ALTERNATIVE RETAIL ELECTRIC SUPPLIERS › Subpart E - EXTENSION OF LINES › Section 410.410 - Extension Provisions

Current through Register Vol. 48, No. 28, July 12, 2024
a) If an extension
				of a entity's distribution system is necessary in order to serve an applicant or
				group of applicants, the entity providing distribution services, upon written
				request for service by the applicants, shall make the necessary line extension. The
				line extension shall be made along a street, highway or other right-of-way to the
				nearest point adjacent to the point of delivery for the applicants. The applicant or
				group of applicants must agree to the provisions of this Section before the line
				extension is made.
1) The entity providing
				distribution services may file a line extension provision in conjunction with its
				rate schedule. If the entity providing distribution services files a line extension
				provision, that provision shall be worded so that the applicant will have a choice
				of obtaining the extension under the provision or obtaining the extension under
				subsections (b) and (c). If the line extension provision is permitted to become
				effective by the Commission, then the applicant may proceed under the line extension
				provision or under subsections (b) and (c).
2) Alternatively, the filed line extension
				provision may be in lieu of subsections (b) and (c) instead of an option; however,
				if the entity providing distribution services files a line extension provision in
				lieu of subsections (b) and (c), the line extension provision shall not become
				effective unless the entity providing distribution services demonstrates that the
				line extension provision is generally more favorable to applicants than the
				provisions of subsections (b) and (c). After specific action by the Commission by
				order, the line extension provision shall become effective.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart A - GENERAL › Section 411.10 - Purpose

Current through Register Vol. 48, No. 28, July 12, 2024
a) The Commission's
				policies for reliability of facilities and service have been developed from the
				following basic principles incorporated in the Public Utilities Act.
1) Reliability encompasses more than statistical
				data, and the simple absence or occurrence of outages alone may not reflect the true
				system reliability. The risks of future outages, as indicated by the age, condition,
				design, and performance of transmission and distribution facilities and by a
				jurisdictional entity's investment in the maintenance, repair, replacement, and
				upgrade of its facilities and equipment, are no less important than the past
				occurrence of outages in assessing system reliability.
2) Potential service reliability improvements
				should be evaluated considering the costs and benefits of the improvements to the
				jurisdictional entity and to customers.
3) Reliable electric service is essential to the
				health, safety and welfare of the citizens of the State of Illinois.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart A - GENERAL › Section 411.50 - Commission Design of Customer Survey

Current through Register Vol. 48, No. 28, July 12, 2024
By December 10, 1998, the Commission shall initiate a rulemaking
				  to design and approve a single customer survey that is applicable to each
				  jurisdictional entity's compliance with the requirements of this Part. Until the
				  Commission designs and approves a customer survey, each jurisdictional entity,
				  except for jurisdictional entities exempt under Section
				  411.110(b),
				  shall comply with the requirements of this Part using a customer survey of its own
				  selection or design. At the conclusion of the Commission initiated proceeding, each
				  jurisdictional entity shall replace, for purposes of the annual reliability reports,
				  its customer survey with the customer survey designed and approved by the
				  Commission.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart B - REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES › Section 411.100 - Reliability Obligations

Current through Register Vol. 48, No. 28, July 12, 2024
a) Each
				jurisdictional entity shall provide services and facilities that, in accordance with
				the Act and other applicable statutes, provide an adequate, efficient and reasonable
				level of reliability giving appropriate consideration to the costs and benefits of
				changing or maintaining the level of reliability.
b) Each jurisdictional entity shall plan, design,
				construct, operate and maintain its facilities, including equipment, apparatus,
				systems, and property, to prevent controllable interruptions of service and to meet
				the requirements of this Part, consistent with the requirements in subsection (a).
				If such interruptions occur, the jurisdictional entity shall reestablish service as
				soon as it can and in a time consistent with general safety and public
				welfare.
c) Each jurisdictional entity
				shall adopt and implement procedures for restoration of transmission and
				distribution services to customers after an interruption on a non-discriminatory
				basis without regard to the identity of the provider of power and energy.
d) Whenever a jurisdictional entity intends to
				interrupt electric service for the purpose of working on the system, the
				jurisdictional entity shall make reasonable efforts to notify those customers who
				may be affected by such interruption in advance of the construction, repair, or
				maintenance.
e) Each jurisdictional
				entity shall design its system according to generally accepted engineering
				practices, including consideration of normally expected weather, animal activity and
				other conditions.
f) Each jurisdictional
				entity shall adopt and maintain appropriate operating procedures and reliability
				related administrative procedures.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart B - REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES › Section 411.110 - Record-Keeping Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
a) Required
				records. Except as provided in subsection (b) below, a jurisdictional entity shall
				maintain, for the most recent five-year period, the records listed below.
1) Records sufficient to determine a history of
				electric service interruptions experienced by each customer at the customer's
				current location. The records shall be sufficient to determine the information
				listed below for each interruption.
A) Starting
				date of the interruption.
B) Starting
				time of the interruption.
C)
				Interruption duration.
D) Description of
				the cause of the interruption.
E)
				Operating areas affected.
F) Circuit
				number(s) of the distribution circuit(s) affected.
G) Number of customers affected.
H) Service account number of each customer
				affected.
I) Address of each affected
				customer location.
J) Name of each
				affected customer's electric energy supplier, if known.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart B - REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES › Section 411.120 - Notice and Reporting Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				Telephone or Facsimile Notice. A jurisdictional entity must provide notice by
				telephone or by facsimile transmission to the Consumer Services Division of the
				Commission when any single event (e.g., storm, tornado, equipment malfunction, etc.)
				causes interruptions for 10,000 or more of the jurisdictional entity's customers for
				three hours or more. After these interruptions have continued for three hours, a
				jurisdictional entity must provide notice within one hour when the notice would be
				provided during normal business hours, or within the first hour of the next business
				day. A jurisdictional entity shall provide updates every two hours during the normal
				business day until service is restored to all customers involved. To the extent that
				data and information are known, the notice shall include the data and information
				listed in this subsection (a).
1) An estimate of
				the number of customers the interruptions affect.
2) Starting date of the interruptions.
3) Starting time of the interruptions.
4) Duration of the interruptions.
5) Locations of the interruptions, described as
				precisely as possible in generally recognized and geographically oriented terms such
				as street address, subdivision, or community.
6) Description of the cause of the
				interruptions.
7) The date and time when
				the jurisdictional entity expects to restore electric service.
8) The name and telephone number of a
				jurisdictional entity representative the Commission Staff can contact for more
				information about the interruptions.
9)
				Customer call volume to the jurisdictional entity during the interruption as
				compared to normal call volume and the steps the jurisdictional entity is taking to
				address call volume.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart B - REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES › Section 411.130 - Interruption Cause Categories

Current through Register Vol. 48, No. 28, July 12, 2024
In adhering to the interruption record-keeping and reporting
				  requirements set forth in this Part, each jurisdictional entity shall classify and
				  report on the cause of each interruption using the cause categories and interruption
				  code descriptions given in Table A of this Part.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart B - REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES › Section 411.140 - Reliability Review

Current through Register Vol. 48, No. 28, July 12, 2024
a) Beginning in the year
				1999 and at least every three years thereafter, the Commission shall assess the
				annual report of each jurisdictional entity and evaluate its reliability
				performance. Within thirty days after receiving the Commission's final report on
				such assessment, the jurisdictional entity may prepare a response to such report.
				Both the Commission's final report and the jurisdictional entity's response shall be
				filed with the Chief Clerk of the Commission.
1)
				The Commission recognizes that circumstances and events beyond a jurisdictional
				entity's control can affect reliability statistics and the interruptions experienced
				by customers. The Commission shall consider such circumstances and events when
				evaluating a jurisdictional entity's reliability performance.
2) The Commission evaluation shall:
A) Assess the jurisdictional entity's historical
				performance relative to established reliability targets.
B) Identify trends in the jurisdictional entity's
				reliability performance.
C) Evaluate the
				jurisdictional entity's plan to maintain or improve reliability.
D) Include specific identification, assessment,
				and recommendations pertaining to any potential reliability problems and risks that
				the Commission has identified as a result of its evaluation.
E) Include a review of the jurisdictional entity's
				implementation of its plan for the previous reporting period.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart B - REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES › Section 411.150 - Modification or Exemption

Current through Register Vol. 48, No. 28, July 12, 2024
a) Any
				jurisdictional entity may file an application requesting modification of or
				exemption from any Section of this Part as such Section applies to the
				jurisdictional entity filing the application. For good cause shown and upon a
				showing that such a waiver will not compromise the reliability obligations of the
				jurisdictional entity, the Commission may grant such a request for modification or
				exemption, except that the Commission may not grant any modification or exemption of
				specific requirements stated in Section 16-125 of the Act [220 ILCS
				5/16-125 ]. A petition for exemption or modification shall
				be filed pursuant to 83 Ill. Adm. Code 200 and shall set forth specific reasons and
				facts in support of the requested exemption or modification.
b) In determining whether good cause has been
				shown, the Commission shall consider, among other things, the information listed
				below.
1) The extent to which circumstances beyond
				the control of the jurisdictional entity have made compliance with the applicable
				Section extremely difficult.
2) Whether
				the jurisdictional entity has made a good faith effort to comply with the applicable
				Section in a timely fashion.
3) Whether
				other information, which the jurisdictional entity would provide if the waiver is
				granted, permits the Commission Staff to review the subject filing in a complete,
				timely and meaningful manner.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart B - REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES › Section 411.160 - Format and Disclosure of Reports

Current through Register Vol. 48, No. 28, July 12, 2024
The reports required to be filed by this Part shall be submitted
				  to the Commission and available to the public in both printed and electronic form.
				  The printed version shall be the official version filed with the Commission's Chief
				  Clerk. Computerized data and information filed as part of a report that is stored by
				  a jurisdictional entity on a personal computer shall be provided in Microsoft
				  Office, or other format agreed to by Commission Staff, and delivered to the
				  Commission's offices via electronic mail or portable storage media as agreed to by
				  the Commission Staff. Underlying data provided to the Commission shall be available
				  to the public to the extent that it is not proprietary information. A jurisdictional
				  entity shall report the required information on both a system-wide and operating
				  areas basis. A jurisdictional entity shall submit the required information in a
				  consistent format each year that facilitates comparisons across time periods and
				  that uses non-technical language. A jurisdictional entity's reports shall be
				  available to the public from the jurisdictional entity and from the Commission. A
				  jurisdictional entity shall keep copies of its reports at its public
				  offices.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart B - REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES › Section 411.170 - Exclusions

Current through Register Vol. 48, No. 28, July 12, 2024
The service reliability targets in this Part shall not apply to
				  customers served under a Commission approved tariff or contract, or contract for
				  competitive services as defined in Section 16-102 of the Act [220
				  ILCS 5/16-102 ], that specifies levels of service
				  reliability different from the service reliability targets in this
				  Part.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart B - REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES › Section 411.180 - System Protection

Current through Register Vol. 48, No. 28, July 12, 2024
a) In the event that
				the equipment or facilities of a customer or other entity are being operated in a
				manner that is inconsistent with the jurisdictional entity's tariffs, terms and
				conditions of service, or any contract between the jurisdictional entity and the
				customer or other entity, and such operation poses, in the reasonable judgment of
				the jurisdictional entity, an imminent threat to the reliability of service to
				customers or to person or property, the jurisdictional entity shall have the right,
				but not the obligation, to immediately discontinue service to those points of
				service that supply power or energy to such equipment or facilities until such time
				as the threat can be eliminated and service restored. The jurisdictional entity
				shall give as much notice of such discontinuance of service as is reasonably
				possible to the affected customer. Temporary discontinuance of service pursuant to
				this Section shall be deemed to be in compliance with 83 Ill. Adm. Code
				280.130(k).
b) Notwithstanding anything in the rules of the
				Commission to the contrary, a jurisdictional entity may lawfully take such actions
				as are required by federal law or standards adopted under federal law, or by an
				organization authorized by federal authority, to protect the security of the bulk
				power system and/or to provide for the continuous supply of power to facilities
				regulated under federal law.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart B - REQUIREMENTS FOR ALL JURISDICTIONAL ENTITIES › Section 411.190 - Approval of Vegetation Management Programs

Current through Register Vol. 48, No. 28, July 12, 2024
A jurisdictional entity may file with the Commission tariffs
				  describing programs and practices for the control of vegetation designed to maintain
				  or enhance service reliability. Such tariffs, if passed to file or accepted after
				  hearing, shall be deemed standards of the Commission with respect to vegetation
				  management by such jurisdictional entity and shall pre-empt contrary ordinances,
				  rules, and actions of units of local government. A jurisdictional entity will
				  provide notice to municipalities and counties directly affected thereby of the
				  filing, under this Section, of a proposed tariff or supporting materials relating to
				  the need for such a tariff.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart C - UTILITIES WITH 1,000,000 OR MORE CUSTOMERS › Section 411.200 - Specific Record-Keeping Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				Electric utilities with 100,000 or more customers must maintain service records
				detailing information on each interruption that affects 10 or more customers, or
				power fluctuations that affect 30,000 or more customers, or 0.8 % of the utility's
				total customers, whichever is less. The service record for each interruption shall
				be maintained for at least five years and shall include the following information:
1) Starting date of the interruption or power
				fluctuation.
2) Starting time of the
				interruption or power fluctuation.
3)
				Interruption or power fluctuation duration.
4) Number of customers affected by the
				interruption or power fluctuation.
5)
				Description of the cause of the interruption or power fluctuation.
6) Geographic area affected by the interruption or
				power fluctuation.
7) Specific equipment
				involved in the interruption or power fluctuation.
8) Description of measures taken to restore
				service or eliminate power fluctuation.
9) Description of measures taken to remedy the
				cause of the interruption or power fluctuation.
10) Description of measures taken to prevent a
				future interruption or power fluctuation.
11) Amount of remuneration, if any, paid to
				affected customers.
12) Statement of
				whether the fixed charge was waived for affected customers.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart C - UTILITIES WITH 1,000,000 OR MORE CUSTOMERS › Section 411.210 - Specific Notice and Reporting Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
Each electric utility having 100,000 or more customers shall
				  provide the following notice and reports:
a) Make the information, which the utility must
				maintain in accordance with Section
				411.200,
				available for public inspection at the utility's offices and provide copies of the
				information to the public upon payment of a fee not exceeding the reasonable cost of
				reproduction.
b) File, with the
				Commission's Chief Clerk, an annual report on or before June 1 of each year that
				includes the following information:
1) Each record
				that Section
				411.200
				requires the utility to maintain.
2) The
				projected load and peak demand for each of the utility's operating areas for the
				following three years.
3) The peak
				loading (as a percentage of rated normal and emergency capacity) on each
				transmission and distribution substation transformer operating during its peak
				loading period at or above 90 percent of normal rated capacity, except when that
				data would reveal information about loads of specific customers.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.300 - Purpose of Subpart D

Current through Register Vol. 48, No. 28, July 12, 2024
This Subpart provides specific instructions to the electric
				  service jurisdictional entities on how to administer the customer satisfaction
				  survey mandated by the Electric Service Customer Choice and Rate Relief Law of 1997
				  [220 ILCS 5 /Art. XVI]. Each jurisdictional entity is required to submit to the
				  Commission an annual report that includes the results of a customer satisfaction
				  survey. The customer satisfaction survey covers reliability of electric service,
				  customer service, and customer understanding of the jurisdictional entity's services
				  and prices.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.305 - Customer Survey Requirements

Current through Register Vol. 48, No. 28, July 12, 2024
a) The survey
				addresses the following topics:
1) Residential and
				non-residential screening;
2) Overall
				satisfaction;
3) Reliability
				performance;
4) Customer service
				performance;
5) Understanding of
				services;
6) Tree-trimming
				performance;
7) Billing; and
8) Demographics and firmographics.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.310 - General Characteristics of the Customer Survey

Current through Register Vol. 48, No. 28, July 12, 2024
a) The customer survey shall start no earlier than
				September 1 and be completed by the end of the calendar year.
b) The survey can be conducted either over the
				phone, by electronic mail, U.S. mail or online or any combination of the
				preceding.
c) For residential and
				nonresidential customers selected in the sample, the method used must be consistent
				with the contact information provided by the customer. For example, if a customer
				does not provide an e-mail address, then that customer shall not be surveyed via
				e-mail, and therefore must be surveyed via telephone, online, or U.S.
				Mail.
d) The survey questions shall be
				identical for all jurisdictional entities.
e) The survey shall be conducted for residential
				and non-residential customers. For the residential population, the survey respondent
				shall be the person in the household who is most familiar with the household's
				electric service. For non-residential customers, the survey respondent shall be the
				person who is most familiar with electric service in the organization.
f) For each jurisdictional entity, the sample size
				shall be adequate to ensure that answers are reflective of the population at a
				specified statistical level of confidence and confidence interval as follows:
1) For residential customers, sample size shall be
				sufficient to achieve a 95% confidence level with a confidence interval of ±
				4.0 %. This confidence level and confidence interval equates to 600 respondents for
				utilities with 10,000 or more residential customers. The sample size for utilities
				with fewer than 10,000 residential customers would be adjusted by a finite
				population correction factor calculated as (N-n)/(N-1), where N = population size
				and n = originally required sample size.
2) For non-residential customers, sample size
				shall be sufficient to achieve a 95% confidence level with a confidence interval of
				±
										4.9 %. This level of
				confidence and confidence interval equates to 400 respondents for utilities with
				10,000 or more non-residential customers and accordingly fewer (i.e., (N-n)/(N-1))
				for smaller jurisdictional entities.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.315 - Survey Implementation

Current through Register Vol. 48, No. 28, July 12, 2024
a) The
				jurisdictional entities shall comply with the following requirements in implementing
				the survey:
1) Each jurisdictional entity shall
				identify the most effective sampling frame from which to draw the sample. Whichever
				sampling frame option is chosen, a jurisdictional entity should continue with the
				chosen option for all subsequent tracking studies unless the independent reviewer
				finds cause to recommend an alternative sampling frame. Sampling frame options
				include:
A) A jurisdictional entity's customer
				database. If the jurisdictional entity does not have the contact information for a
				randomly selected customer, it shall attempt to locate the contact information in
				other available utility databases or purchase the contact information from an
				outside data provider;
B) Random digit
				dial for telephone surveys; and
C)
				Purchased lists;
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.320 - Format for Results of the Customer Satisfaction Survey

Current through Register Vol. 48, No. 28, July 12, 2024
Each jurisdictional entity shall present the survey responses as
				  part of the annual report to the Commission as required by 83 Ill. Adm. Code
				  411.120(b)(3)(G)(v).
				  The annual report shall include the following information regarding the results of
				  the customer satisfaction survey, described in greater detail in Sections
				  411.325 through
				  411.360 of this
				  Part:
a) General information regarding the
				survey population, sampling frame, sample size and response rates;
b) An executive summary;
c) Summary descriptive information about survey
				responses for each question and for correlated questions, known as descriptive
				statistics, according to a standard format for all jurisdictional
				entities;
d) Statistically significant
				contingency between demographic questions cross-tabulated with each of: rating
				questions, yes/no questions, and categorical questions;
e) Statistically significant contingency between
				rating questions cross-tabulated with each of: yes/no questions, demographic
				questions, and categorical questions; and
f) Comparative responses for the current year and
				the preceding four years.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.323 - Raw Data

Current through Register Vol. 48, No. 28, July 12, 2024
Each jurisdictional entity shall make the raw data of survey
				  responses available to the Commission for a period of five years after the submittal
				  date of the annual report presenting the results of the survey. The Commission shall
				  maintain the confidentiality of the raw data of survey responses.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.325 - Survey Parameters

Current through Register Vol. 48, No. 28, July 12, 2024
Each jurisdictional entity must provide the following general
				  information about the survey parameters:
a)
				Population;
b) Sampling frame;
c) Sample size; and
d) Number of respondents and number of
				non-respondents.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.330 - Categories of Responses for Survey Questions

Current through Register Vol. 48, No. 28, July 12, 2024
a) There are three categories of responses for the
				questions on the customer satisfaction survey:
1)
				Rating questions;
2) Yes/no questions;
				and
3) Categorical questions.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.332 - Descriptive Statistics

Current through Register Vol. 48, No. 28, July 12, 2024
a) The results of
				the customer satisfaction survey shall list, for each question, the number and
				percent of responses tabulated in each response category, including the total number
				of respondents and not including non-respondents. Responses that are reported in
				percentages shall be carried out to one decimal point.
b) The jurisdictional entities shall refer to
				Sections
				411.335,
				411.340, and
				411.345 of this
				Part in presenting the results of the customer satisfaction survey as part of the
				annual report to the Commission. Each entity shall provide information on a
				question-by-question basis, including every survey question, in conformance with the
				specifications listed in Sections 411.335, 411.340, and 411.345 of this
				Part.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.335 - Rating Questions

Current through Register Vol. 48, No. 28, July 12, 2024
a) For the questions
				in the results of the customer satisfaction survey where there is a range of answers
				from 0-10, the descriptive statistics shall include the following information:
1) The total number of responses and non-responses
				(N/As);
2) The number and percentage of
				respondents that answered in each response category;
3) The mean response;
4) The median response;
5) The modal response; and
6) The range of responses.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.340 - Yes/No Questions

Current through Register Vol. 48, No. 28, July 12, 2024
a) For the questions
				in the results of the customer satisfaction survey where the response is "yes/no,"
				the following descriptive statistics shall be included:
1) The number and percent of responses and
				non-responses; and
2) The number and
				percent of yes and no responses.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.345 - Categorical Questions

Current through Register Vol. 48, No. 28, July 12, 2024
a) For the
				categorical questions in the results of the customer satisfaction survey, the
				following descriptive statistics shall be included:
1) The number and percent of responses and
				non-responses;
2) The number and percent
				of responses in each category;
3) The
				modal response; and
4) A ranking of the
				responses from the most frequent to the least frequent.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.350 - Data Comparisons

Current through Register Vol. 48, No. 28, July 12, 2024
a) The
				jurisdictional entities shall cross-tabulate data for the following two groupings of
				survey results:
1) Demographic Cross-Tabulations -
				Responses to demographic questions shall be cross-tabulated by each of: rating
				questions, yes/no questions, and categorical questions; and
2) Rating Cross-Tabulations - Responses to rating
				questions shall be cross-tabulated by each of: yes/no questions, categorical
				questions and demographic questions;
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.355 - Tracking the Results of the Customer Satisfaction Survey

Current through Register Vol. 48, No. 28, July 12, 2024
a) The initial results of the customer
				satisfaction survey shall establish a baseline of responses and serve as a point of
				comparison for future responses.
b)
				After the first year that each question is used, each jurisdictional entity shall
				provide a comparison of the current year responses to the historical responses. For
				years two, three and four, the jurisdictional entities shall show historical
				responses for two, three and four years, respectively. For the fifth year and after,
				jurisdictional entities shall show comparative responses for the current year and
				the preceding four years (five years in total).
c) If a question is deleted, then it shall not be
				necessary to present historical information in the annual report for the deleted
				question.
d) If a question is modified,
				then the modified question shall establish a new baseline of responses and serve as
				a point of comparison for future responses.
e) For modified questions, after the first year,
				each jurisdictional entity shall provide a comparison of the current year responses
				to the historical responses. For years two, three and four, the jurisdictional
				entities shall show historical responses for two, three and four years,
				respectively. For the fifth year and after, jurisdictional entities shall show
				comparative responses for the current year and the preceding four years (five years
				in total).
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 411 - ELECTRIC RELIABILITY › Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY › Section 411.360 - Executive Summary

Current through Register Vol. 48, No. 28, July 12, 2024
Jurisdictional entities shall submit, in accordance with Section
				  411.160,
				  an executive summary describing in narrative form the meaning of the statistical
				  information derived from the survey results. This executive summary shall be
				  sufficient to communicate to the Commission customers' responses on all the survey
				  questions, with emphasis on:
a) Areas of
				particular satisfaction and dissatisfaction;
b) Changes over time; and
c) Statistically significant relationships between
				rating questions and other questions and demographic questions and other
				questions.