reglab/statecodes huggingface dataset:
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-50 - Definitions

Current through July 10, 2024
As used in sections 16-11-50 to
					 16-11-97,
					 inclusive:
(1) "Commission" means the
				  public utilities commission of the state of Connecticut;
(2) "Company" or "utility" includes every
				  person, partnership, corporation, company, association, joint stock
				  association, or lessee thereof, owning, maintaining, operating, managing or
				  controlling any pond, lake, reservoir or distributing plant employed for the
				  purpose of supplying water for general domestic use in any town, city or
				  borough, or portion thereof, within this state;
(3) "Class 1 utilities" means water companies
				  having annual revenues of twenty thousand dollars or more;
(4) "Class 2 utilities" means water companies
				  having annual revenues of less than twenty thousand dollars;
(5) "Customer" means any person, firm,
				  corporation, company, association, governmental unit, lessee who by the terms
				  of a written lease is responsible for the water bill, or owner of property
				  furnished water service by a water company.
(6) "Meter" means any device for measuring
				  the quantity of water used as a basis for determining charges for water service
				  to a customer;
(7) "Premises" shall
				  include but is not restricted to the following:
(A) A building or combination of buildings
				  owned or leased by one customer, in one common enclosure, occupied by one
				  family as a residence or one corporation or firm as a place of business,
				  or
(B) each unit of a multiple
				  house or building separated by a solid vertical partition wall occupied by one
				  family as a residence or one firm as a place of business, or
(C) a building owned or leased by one
				  customer and having a number of apartments, offices or lofts which are rented
				  to tenants using in common one hall and one or more means of entrance,
				  or
(D) a building two or more
				  stories high under one roof owned or leased by one customer and having an
				  individual entrance for the ground floor occupants and one for the occupants of
				  the upper floors, or
(E) a
				  combination of buildings owned by one customer, in one common enclosure, none
				  of the individual buildings of which is adapted to separate ownership,
				  or
(F) a public building,
				  or
(G) a single plot, used as a
				  park or recreational area;
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-51 - Records

Current through July 10, 2024
All records required by these regulations or necessary for
					 the administration thereof shall be kept within this state, unless otherwise
					 authorized by the commission. Said records shall be available for examination
					 by the commission or its authorized representatives during all reasonable
					 business hours.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-52 - Preservation of records

Current through July 10, 2024
Unless otherwise specified by the commission, all such
					 records shall be preserved for the period of time specified in the latest
					 edition of the national association of railroad and utilities commissioner's
					 publication, "Regulations to govern the preservation of records of electric,
					 gas and water utilities."
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-53 - Documents filed with commission

Current through July 10, 2024
The utility shall file with the commission the following
					 documents and information, and shall maintain such documents and information in
					 a current status:
(1) A copy of the
				  company's tariff, which shall include but not be limited to:
(A) A copy of each schedule of rates for
				  service, together with the applicable riders;
(B) A copy of the company's rules, or terms
				  and conditions, describing the company's policies and practices in rendering
				  service. These rules shall include:
(I) A
				  list of items which the company normally furnishes, owns and maintains on the
				  customer's premises;
(II) The
				  utility's extension plan or plans as required in section
				  16-11-61;
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-54 - Protection against hazards. Assistance to commission

Current through July 10, 2024
(1) Every company shall use every effort to
				  warn and protect the public from danger and shall exercise all possible care to
				  reduce the hazard to which customers, employees and others may be subjected by
				  reason of its equipment and facilities.
(2) Every company shall make available to the
				  commission all records, data, reports and statements of employees and shall
				  assist the commission in promptly examining into the causes of and the
				  circumstances connected with each accident which is the subject of commission
				  investigation.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-55 - Sale on meter measurement basis

Current through July 10, 2024
(1) All water sold
				  by a utility shall be on the basis of meter measurements or as otherwise
				  provided for in its rate schedules.
(2) Wherever practicable, consumption of
				  water within the utility itself, or by administrative units associated with it,
				  shall be metered.
(3) Separate
				  premises shall be separately metered and billed. Combined billing will not be
				  permitted except on the same premises. Any other arrangement shall require
				  prior approval of the commission.
(4) Submetering shall be permitted only with
				  the approval of the commission.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-56 - Meter reading sheets or cards

Current through July 10, 2024
The meter reading sheets or cards shall show:
(1) The customer's name, address and service
				  classification;
(2) the identifying
				  number or description of the meter;
(3) meter readings and dates;
(4) identification of an estimated
				  bill.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-57 - Reading of meters

Current through July 10, 2024
Meters shall be scheduled to be read at least quarterly
					 except for seasonal customers. Utilities shall avoid, insofar as practicable,
					 sending a customer two successive estimated bills. Estimated bills of
					 residential customers shall be rendered in accordance with the provisions of
					 section
					 16-3-102 of the
					 regulations of Connecticut state agencies.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-58 - Meter test records

Current through July 10, 2024
Each utility shall maintain records of each test made of a
					 meter for not less than two years. Test records shall include the following:
(1) The date and reason for the test;
(2) the type and capacity of the
				  meter;
(3) the reading of the meter
				  before making the test;
(4) the
				  accuracy "as found" at each rate of flow;
(5) the accuracy "as left" at each rate of
				  flow;
(6) if the test of the meter
				  is made by using a standard meter, the utility shall retain all data taken at
				  the time of the test in sufficient form to permit the convenient checking of
				  the test methods and the calculations.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-59 - Records relating to meters

Current through July 10, 2024
Each utility shall maintain records of the following data,
					 where applicable, for each meter and associated metering device until
					 retirement:
(1) The complete
				  identification, including manufacturer, number, type, capacity and units;
(2) the dates of installation and
				  removal from service, together with the location.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-60 - Cost for temporary or intermittent service

Current through July 10, 2024
When the utility renders temporary or intermittent service
					 to a customer, it may require that the customer bear all the cost of installing
					 and removing the service in excess of any salvage realized.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-62 - Service connection costs: Class 1 utilities

Current through July 10, 2024
In the case of class 1 utilities
(1) the utility shall furnish, install, own
				  and maintain at its expense all new service connections, provided the costs of
				  excavation, backfill, and removal and replacement of paving, walks, curbs,
				  etc., necessarily incurred in respect to new services, shall be borne by the
				  customer or other applicant for service;
(2) the utility shall furnish, install, own
				  and maintain at its expense all replacements of service connections, including
				  the cost of excavation, backfill and removal and replacement of paving, walks,
				  curbs, etc., necessarily incurred in respect to each replacement;
(3) as used herein, service connection means
				  the service pipe from the main to the curb stop, at or adjacent to the street
				  line or the customer's property line and such other valves, fittings, etc., as
				  the utility may require at or between the main and the curb stop, but does not
				  include the curb box. All service connections shall include a curb
				  stop;
(4) the customer at his own
				  expense shall furnish, install, own and maintain the necessary curb box and the
				  service pipe from the curb stop to the place of consumption and shall keep them
				  in good repair and in accordance with reasonable requirements of the utility. A
				  curb box shall be installed at each curb stop;
(5) the utility shall, with the cooperation
				  of the customer, make an adequate inspection of the customer's service pipe in
				  order to determine that it complies with company requirements, and
(6) all replacements and repairs of service
				  connections owned by the utility shall be at its own expense.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-63 - Service connection costs: Class 2 utilities

Current through July 10, 2024
In the case of class 2 utilities:
(1) The customer at his own expense shall
				  furnish, install and maintain all new service pipes from the connection at the
				  main to the curb or property line and shall furnish, install, own and maintain
				  all new service pipes from the curb or property line to the place of
				  consumption, including excavation, backfill, removal, replacement of paving,
				  walks, curbs, etc., and shall keep them in good repair in accordance with
				  reasonable requirements of the utility. A curb stop and box shall be required
				  on each service;
(2) the utility
				  shall, with the cooperation of the customer, make an adequate inspection of the
				  customer's service pipe in order to determine that it complies with company
				  requirements;
(3) the customer at
				  his own expense shall replace and maintain the service pipe from the main in
				  the street to the premises served, including excavation, backfilling and
				  replacement of paving.
(4) the
				  utility shall be responsible for tapping of the main and furnishing the
				  corporation cock for which a reasonable charge may be made.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-64 - Location of service pipe

Current through July 10, 2024
(a) The service
				  pipe shall extend through that point on the customer's property line or the
				  street line easiest of access to the utility from its existing distribution
				  system and, where practicable, from a point at right angles to the existing
				  distribution line in front of the premises to be served. Service pipes shall
				  not cross intervening properties or operate in place of a proper water main
				  extension running in the street and fronting the property except as noted in
				  subsection (b). The approval of the utility shall be secured as to the proper
				  location for the service pipe.
(b)
				  The utility or property owner, upon written request to the Department of Public
				  Utility Control, and with proper easements in place, may be granted an
				  exception to allow a service pipe to cross intervening properties. The utility
				  or property owner may request such exception only under very exceptional
				  hardship circumstances and then only on a case by case basis. Documentation
				  shall be furnished to demonstrate that the proposed service line will
				  ultimately serve no more than one premises, otherwise the water utility shall
				  install a company-owned main extension in accordance with Section
				  16-11-61.
				  The following shall generally not constitute sufficient cause for granting an
				  exception:
(1) When the intent is to avoid the
				  time and expense of a proper main extension, and proper service pipe
				  installation, or other reasonable engineering solution in conformance with good
				  engineering standards of practice, or
(2) When the intent is to perpetuate an
				  existing non-conforming condition through an extension or replacement of an
				  existing non-conforming service pipe, or
(3) When an easement is proposed without
				  sufficient evidence to show that alternative ownership of a suitable strip of
				  land to establish frontage on a road is not feasible.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-65 - Meter installation

Current through July 10, 2024
(1) Meter installed
				  out of doors shall be so located as to be accessible to the utility's
				  distribution line for proper service connection and so far as practicable the
				  location should be mutually acceptable to the customer and the utility. The
				  meter shall be installed so as to be unaffected by climatic conditions and
				  reasonably secure from injury. Meter pits shall be owned and maintained by the
				  property owner.
(2) Meters
				  installed inside the customer's building shall be located as near as possible
				  to the point where the service pipe enters the building and so as to be
				  reasonably secure from injury and readily accessible for reading and testing.
				  In case of multiple dwellings, such as two-family flats or apartment buildings,
				  the meter shall be located within the premises served or in a location
				  accessible to the customer and the utility.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-66 - Maintenance charges

Current through July 10, 2024
All maintenance charges, including thawing of frozen
					 services, shall be paid for by the party owning the service. Where the service
					 from the main to inside the cellar wall is in part owned by the company and in
					 part owned by the customer, the water company shall thaw out the frozen
					 service, and one-half the cost thereof shall be paid by the
					 customer.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-67 - Information to customers

Current through July 10, 2024
Each utility shall:
(1) Furnish rate schedules and such
				  additional information as the customer may reasonably request;
(2) upon request, infrom its customers as to
				  how meters are read and the method of computing the charges billed;
(3) notify customers affected by a change in
				  rates or rate classification;
(4)
				  maintain up-to-date maps, plans or records of its entire transmission and
				  distribution systems, with such other information as may be necessary to enable
				  the utility to advise prospective customers, and others entitled to the
				  information, as to the facilities available for service in any
				  locality.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-68 - Customer deposits

Current through July 10, 2024
(a) Each utility
				  may require from any customer or prospective customer a deposit to guarantee
				  payment of bills. Such deposits shall not exceed an amount equivalent to the
				  estimated maximum bill for ninety days.
(b) A company may not refuse to provide
				  utility service where a residential customer lacks the financial ability to pay
				  a security deposit, which is defined as:
(1) A
				  person receiving local, state, or federal public assistance including but not
				  limited to:
(A) aid to the blind;
(B) aid to families with dependent
				  children;
(C) old age
				  assistance;
(D) aid to the
				  disabled;
(E) medicaid;
(F) supplemental security income;
				  or
(G) general
				  assistance;
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-69 - Bill form

Current through July 10, 2024
The bill form used shall show:
(1) The name of the utility furnishing the
				  service;
(2) the reading of the
				  meter at the end of the period for which the bill is rendered;
(3) the present and previous meter reading
				  dates;
(4) the number and kind of
				  units metered;
(5) the applicable
				  rate schedule, or identification of the applicable rate schedule;
(6) the gross or net amount of the
				  bill;
(7) the date by which the
				  customer must pay the bill in order to benefit from any discount and to avoid
				  any penalty;
(8) a distinct marking
				  to identify an estimated bill;
(9)
				  any conversions from meter reading units to billing units or, in lieu of such
				  information, a statement advising that such information can be obtained by
				  contacting the utility's prinicipal office;
(10) the address or post office box where
				  payment may be made;
(11) telephone
				  number of officers where information may be obtained.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-70 - Customer billing records

Current through July 10, 2024
The utility shall retain customer billing records for the
					 length of time necessary to permit the utility to comply with section
					 16-11-52
					 of these regulations.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-71 - Adjustment of bills

Current through July 10, 2024
Bills which are incorrect due to meter or billing errors
					 shall be adjusted as follows:
(1)
				  Whenever a meter in service is tested and found to have over-registered more
				  than two per cent, the utility shall adjust the customer's bill for the excess
				  amount paid as determined below.
(A) If the
				  time at which the error first developed or occurred can be definitely
				  determined, the amount of overcharge shall be based thereon.
(B) If the time at which the error first
				  developed or occurred cannot be definitely determined, it shall be assumed that
				  the over-registration existed for a period equal to one-half of the time since
				  the meter was last tested. If more than one customer received service through
				  the fast meter during the period for which the refund is due, a refund shall be
				  paid to the present customer only for the time during which he received service
				  through the meter.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-74 - Restoration of discontinued service

Current through July 10, 2024
In all cases of discontinuance of service as herein
					 defined, where the cause for discontinuance has been corrected and all rules of
					 the utility on file with the commission have been complied with, the utility
					 shall promptly restore service to the customer.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-75 - Reconnection charge

Current through July 10, 2024
Where service has been discontinued in accordance with
					 subsection (b) of Section
					 16-3-100
					 of the Regulations of Connecticut State Agencies, the utility may make a
					 reasonable charge for reconnection of service. Such charge shall be applied
					 uniformly and shall be incorporated in the rules of the
					 utility.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-77 - Complaints

Current through July 10, 2024
For the purpose of this section, "complaint" means
					 objection to the charge, facilities or quality of service of a utility. When a
					 complaint, oral or written, is made to the utility by a customer, the utility
					 shall make a prompt and complete investigation and advise the complainant
					 thereof. It shall keep a record of each such complaint which shall show the
					 name and address of the complainant, the date and nature of the complaint and
					 the adjustment or disposition thereof. A record of the original complaint shall
					 be kept for a period of three years subsequent to the final settlement of the
					 complaint.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-78 - Identification of employees

Current through July 10, 2024
Any employee of a utility whose duties require him to enter
					 the customer's premises shall wear a distinguishing uniform identifying him as
					 an employee of the utility, or carry on his person a badge or other
					 identification prominently displayed which will identify him as an employee of
					 the utility.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-79 - Design and construction of plant

Current through July 10, 2024
The design and construction of the utility's water plant
					 shall conform to good standard engineering practice, including the minimum
					 standards of the American Water Works Association. It shall be designed to make
					 reasonable provision for the company's water supply requirements for a period
					 of at least fifteen years and operated so as to provide reasonably adequate and
					 safe service to its customers and shall conform to the requirements of the
					 state department of health with reference to sanitation and potability of
					 water.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-80 - Mains. Service pipes

Current through July 10, 2024
(1) Mains.
(A) Water mains shall be placed at such a
				  depth below ground level, or otherwise protected, as will prevent freezing
				  during the coldest weather experienced in the community in which laid, and will
				  prevent damage to traffic.
(B)
				  Insofar as practicable, the utility shall design its distribution system so as
				  to avoid dead ends in its mains. Where dead ends are necessary, the utility
				  shall provide hydrants or valves for the purpose of flushing the mains. Mains
				  with dead ends shall be flushed as often as necessary to maintain the quality
				  of the water.
(C) Valves or stop
				  cocks shall be provided at reasonable intervals in the mains so that repairs
				  may be effected by the utility with interruptions of service to a minimum
				  number of customers.
(D) All new
				  mains shall be disinfected before being connected to the system. The method of
				  disinfecting shall be in compliance with state department of health practices.
(E) Wherever feasible, the
				  distribution system shall be laid out in a grid so that, in case of breaks or
				  repairs, the interruptions of service to the customers shall be at a
				  minimum.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-81 - Meter testing equipment

Current through July 10, 2024
(1) Each utility
				  furnishing metered water service shall provide the necessary standard
				  facilities instruments and other equipment for testing its meters in compliance
				  with these regulations. Any utility may be exempted from this requirement by
				  the commission if satisfactory arrangements are made for tests of its meters by
				  another utility or approved agency equipped to test meters in compliance with
				  these regulations.
(2) The
				  utility's meter test shop shall, insofar as practicable, simulate the actual
				  service conditions of temperature, inlet pressure and outlet pressure. It shall
				  be provided with the necessary fittings, including a quick acting valve for
				  controlling the starting and stopping of the test and a device for regulating
				  the flow of water through the meter under test within the requirements of these
				  regulations.
(3) The over-all
				  accuracy of the test equipment and test procedures shall be sufficient to
				  enable tests of service meters within the requirements of these regulations.
(4) Where a standard test meter is
				  used for field testing of service meters, such device shall be checked in an
				  approved meter shop for accuracy at least once a year, adjustments made when
				  necessary and a record kept of such tests and adjustments.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-82 - Pre-installation testing. Storage

Current through July 10, 2024
Every water meter shall be tested as required by these
					 regulations prior to its installation either by the manufacturer, the utility
					 or any commission approved laboratory equipped for meter testing. Meters with
					 oil-enclosed gear trains should be stored in an inverted position and, if not
					 so stored, shall be tested immediately before installation.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-83 - Test flows

Current through July 10, 2024
(1) All meters used
				  for measuring the quantity of water delivered to a customer shall be in good
				  mechanical condition and shall be adequate in size and design for the type of
				  service which they measure and shall be accurate to the following
				  standards.
(2) For determination of
				  minimum test flow over normal test flow limits, the commission will use as a
				  guide the appropriate standard specifications of the American Water Works
				  Association for the various types of meters. These test flows for positive
				  displacement type cold water meters are as follows:
FLOW IN G.P.M.
Nominal
Meter Size
Minimum
Intermediate
Maximum
5/8"
0.25
2
15
¾"
0.50
3
25
1"
0.75
4
40
1½"
1.50
8
80
2"
2.00
15
120
3"
4.00
20
250
4"
7.00
40
350
6"
12.00
60
700
(3) Displacement meters shall be tested at
				  each of the rates of flow stated above for the various size meters. A meter
				  shall not be placed in service if it registers less than ninety-five per cent
				  of the water passed through it at the minimum test flow or over registers or
				  under registers more than one and one-half per cent at the intermediate or
				  maximum limit. A repaired meter shall not over register or under register more
				  than one and one-half per cent of the intermediate and maximum flows.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-84 - Periodic and complaint tests

Current through July 10, 2024
All meters tested in accorance with these regulations for
					 periodic or complaint tests shall be tested in the condition in which found in
					 the customer's service prior to any alteration or adjustment in order to
					 determine the average meter error. Tests shall be made at the intermediate and
					 maximum rates of flow and the average meter error shall be one-half the
					 algebraic sum of the errors of the two tests.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-85 - Seal

Current through July 10, 2024
Upon completion of adjustment and test of any water meter
					 under the provisions of these regulations, the utility shall affix thereto a
					 suitable seal in such a manner that adjustment or registration of the meter
					 cannot be changed without breaking the seal.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-86 - Reports of tests

Current through July 10, 2024
Each utility shall furnish to the commission, at intervals
					 not exceeding one year, a report of the summary of all meter tests made. This
					 report shall be in such detail as may be prescribed by the commission from time
					 to time.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-87 - Restoration of meters removed from service

Current through July 10, 2024
All water meters removed from service for repair or testing
					 in accordance with these regulations shall be restored to the prescribed limits
					 of accuracy as required by these regulations before again being placed in
					 service.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-88 - Periodic and routine tests

Current through July 10, 2024
Each utility shall adopt the following periodic and routine
					 test and repair schedule of its meters:
Size of Meter
Inches
Interval between
Test
								Years
5/8
8
¾
8
1
8
1½
4
2
4
3
3
4
2
6 & larger
(1) If a
				  utility's meters are maintained in compliance with the provisions for meter
				  testing herein and in accordance with the above schedule, (or as the test
				  interval has been extended in part as described below), and if the utility has
				  consistently demonstrated satisfactory compliance in its annual meter test
				  report submissions to the Authority over the most current consecutive
				  three-year period including the condition that the utility has not exceeded an
				  amount of overdue meters equal to ten percent (10%) of the total due tests in
				  any year over that three-year period, and if at least ninety percent (90%) of
				  the meters so tested register an accuracy of not less than ninety-six percent
				  (96%) nor more than one hundred two percent (102%) during the given three-year
				  period, such utility, upon request, may be granted an extension in the time
				  interval between test years. Such extension shall be in an increment of two
				  years and shall apply only to those meters in sizes of five-eighths inch,
				  three-quarters inch and one inch. Requests for subsequent two-year increment
				  extensions shall require the same satisfactory annual test reporting and
				  minimum three-year accuracy history and maximum allowed ten percent overdue
				  meters, as described above, for the then current test interval meters. The
				  maximum allowed meter test interval period shall be sixteen years.
(2) If a utility's water meter testing
				  program does not comply in whole or in part with the standards and requirements
				  prescribed in subsection (1) above during a consecutive three-year period, the
				  time interval between test years for those meters in sizes of five-eighths
				  through one inch may be reduced by the Authority to a period not less than six
				  years.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-89 - Tests on request of customers

Current through July 10, 2024
Each utility shall, upon written request of a customer and,
					 if he so desires, in his presence, or that of his authorized representative,
					 make without charge a test of the accuracy of the meter in use at his premises,
					 if the meter has not been tested by the company within the period of one year
					 previous to such request and provided the customer shall agree to abide by the
					 results of such test as the basis for any adjustment of disputed charges. Upon
					 such request by a customer, or upon an order for a meter test made by the
					 department, the company shall notify the customer, in writing and within one
					 week of the request for the meter test, that he, or his authorized
					 representative, has the right to be present at the meter test. If said
					 customer, or his authorized representative, desires to be present at the meter
					 test, the customer or his authorized representative shall contact the company
					 within 10 (ten) days of the written notification to arrange to be present at
					 the test. Upon such notification, the company shall schedule a meter test, at a
					 time during the normal operating hours of the company's meter testing facility,
					 which is convenient to both the customer, or his authorized representative, and
					 the company, as soon as possible. A written report of the results of the test
					 shall be furnished the customer.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-90 - Test by commission

Current through July 10, 2024
(1) In accordance
				  with section
				  16-259 of
				  the general statutes, the commission, upon request, shall cause to be tested
				  for accuracy the water meter at a customer's premises.
(2) A water company, after notification by
				  the commission that a test is to be made pursuant to the provisions of said
				  section
				  16-259,
				  shall not adjust, disturb or remove the meter in question, except as directed
				  by an authorized representative of the commission.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-91 - Standard installation method

Current through July 10, 2024
Each water utility shall adopt a standard method of meter
					 installation. Such method shall be set out with a written description or
					 drawings to the extent necessary for a clear understanding of the requirements.
					 Copies of approved standard methods shall be made available upon request to
					 prospective customers, contractors or others engaged in the business of placing
					 pipe for water utilization. All meters shall be set in place by the utility or
					 its agent.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-92 - Registration devices

Current through July 10, 2024
All meters used for metered sales shall have registration
					 devices indicating the volume of water in either cubic feet or United States
					 gallons. Where a constant or multiplier is necessary to convert the meter
					 reading to cubic feet or gallons, the constant shall be indicated upon the face
					 of the meter and on the meter reading sheet or card.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-93 - Charges to customers for devices

Current through July 10, 2024
No utility shall charge for the installation of any devices
					 for metering service to a customer, except for temporary service where the
					 utility may charge the actual cost of installation and removal of metering
					 devices. The customer shall pay for any special device
					 requested.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-94 - Sanitation standards

Current through July 10, 2024
(1) Any utility
				  furnishing water service for human consumption or domestic use shall conform to
				  all requirements of the state department of health for construction and
				  operation of its water system as pertains to sanitation and potability of the
				  water.
(2) Each utility shall have
				  representative samples of the water supplied by it tested and analyzed by the
				  state or local departments of health or by a competent chemist and
				  bacteriologist, at intervals sufficient to insure a safe water
				  supply.
(3) If the above-prescribed
				  tests show that the water furnished by the utility is contaminated or otherwise
				  unsafe for human consumption, the utility shall forward a report of such test
				  to the commission or other state agency having correctional jurisdiction
				  without delay, and shall take immediate steps to correct the condition. Reports
				  of corrective action shall then be forwarded to the commission.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-95 - Standard pressure

Current through July 10, 2024
(1) Each utility
				  shall, subject to the approval of the commission, adopt and maintain a standard
				  pressure in its distribution system at locations to be designated as the point
				  or points of "standard pressure." At one such point a recording pressure gauge
				  shall be maintained in continuous service.
(2) Under normal conditions of use of water
				  the pressure at a customer's service connection shall be not less than 25
				  p.s.i.g. and not more than 125 p.s.i.g.
(3) Pressure outside the limits specified
				  will not be considered a violation when the variations arise from:
(A) The action of the elements;
(B) infrequent fluctuations not exceeding
				  five minutes duration;
(C) service
				  interruptions;
(D) causes beyond
				  the control of the utility;
(E)
				  service elevations.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-96 - Interruptions in service

Current through July 10, 2024
(1) Each utility
				  shall give prompt notice to the commission by telephone during regular business
				  hours of all interruptions, except those occurring in the course of routine
				  operations, to, or major impairment of, service for periods of duration of four
				  hours or more occurring on production works, storage works, transmission mains
				  or distribution mains or of accident or damage to portions of the plant which
				  might lead to such interruptions of service. Such notice shall be confirmed in
				  writing within five days.
(2) Each
				  utility shall make all reasonable efforts to prevent interruptions of service
				  and, when such interruptions occur shall endeavor to reestablish service with
				  the shortest possible delay consistent with the safety of its customers and the
				  general public. Where an emergency interruption affects fire protection
				  service, the utility shall immediately notify the fire chief or other
				  responsible local official.
(3)
				  Whenever any utility finds it necessary to schedule an interruption to its
				  service, it shall make all reasonable effort to notify all customers to be
				  affected by the interruption, stating the time and anticipated duration of the
				  interruption. Whenever possible, scheduled interruptions shall be at such hours
				  as will provide least inconvenience to the customer.
(4) Every utility shall maintain records of
				  interruptions for a period of at least two years.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-97 - Restrictions on water use

Current through July 10, 2024
(1) The utility
				  shall exercise reasonable diligence to furnish a continuous and adequate supply
				  of water to its customers and to avoid any shortage or interruptions of
				  delivery thereof.
(2) If a utility
				  finds that it is necessary to restrict the use of water, it shall notify its
				  customers, and give the commission written notice, before such restriction
				  becomes effective. Such notifications shall specify:
(A) The reason for the restriction;
(B) the nature and extent of the restriction,
				  i.e., on outdoor use of water, use by certain classes of customers,
				  etc.;
(C) the date such restriction
				  is to go into effect;
(D) the
				  probable date of termination of such restriction.
Connecticut Administrative Code › Title 16 - Public Service Companies › 11 - Gas Companies Operating Within the State of Connecticut › Part III - QUALITY CONTROLEquipment, Standards, Records and Reports › Service Supplied by Water Companies › Section 16-11-98 - Reconstruction not required

Current through July 10, 2024
Sections
					 16-11-50
					 to
					 16-11-97,
					 inclusive, shall not be constituted to require general reconstruction or
					 re-equipping to conform with the provisions contained
					 therein.