reglab/statecodes huggingface dataset:
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-2a - Designated emergency number

Current through July 10, 2024
The digits "9-1-1" shall be the only emergency number
				advertised for use at a company, corporation or institution served by a public
				safety answering point or a private safety answering point.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-3a - Answering point contact

Current through July 10, 2024
Each public safety answering point and private safety answering
				point providing 9-1-1 service shall designate a person to serve as the contact
				with the municipality or municipalities in whose area the public safety
				answering point or privacy safety answering point operates, the Department of
				Emergency Services and Public Protection Division of Statewide Emergency
				Telecommunications, and the certified telecommunications providers, for all
				issues regarding 9-1-1 service.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-5a - Ten-digit telephone lines

Current through July 10, 2024
(a) Each public
			 safety answering point and private safety answering point shall maintain at
			 least one published ten-digit telephone number to be used to communicate with
			 local public safety agencies and for receipt of incoming emergency calls
			 transferred to the public safety answering point or the private safety
			 answering point by a telephone company operator.
(b) Each public safety answering point and
			 private safety answering point shall maintain at least two unlisted and
			 unpublished (generally not available) ten-digit telephone circuits to be used
			 to communicate with local public safety agencies and other public safety
			 answering points and for receipt of incoming emergency calls from central
			 station alarm companies or incoming calls rerouted by the next generation 9-1-1
			 telecommunication system.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-6a - Physical and data security

Current through July 10, 2024
(a) All entrances
			 to public safety answering points and private safety answering points shall be
			 locked to prevent entry by unauthorized persons. Entry shall be gained only by
			 authorized key holders or by lock release initiated by public or private safety
			 answering point personnel.
(b)
			 Nine-one-one workstations and equipment capable of receiving 9-1-1 calls shall
			 not be connected to any device or network not specifically approved by the
			 Division of Statewide Emergency Telecommunications.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-7a - Security clearance

Current through July 10, 2024
Each public safety answering point and private safety answering
				point shall establish personnel security clearance standards that are
				acceptable to the municipality and local public safety agencies in whose
				jurisdiction the facility is located.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-8a - Call handling procedures

Current through July 10, 2024
(a) Each public
			 safety answering point shall have the ability to respond to all 9-1-1 calls
			 received from its service area by dispatching appropriate private or public
			 safety agencies to the emergency or through transfer of the call to a secondary
			 dispatch point having the required dispatching capability
(b) Each private safety answering point shall
			 have the ability to transfer 9-1-1 calls to public safety answering points or
			 secondary dispatch points, relay information to a public safety agency or
			 dispatch a private safety agency.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-9a - Emergency power source

Current through July 10, 2024
(a) Each public
			 safety answering point and private safety answering point shall be equipped
			 with an emergency power generator and fuel capable of providing for the
			 essential power requirements of the facility to ensure continuous operation for
			 seventy-two hours during commercial power outages. The requirements for
			 performance, operation, testing and maintenance of generators shall conform to
			 the applicable provisions of National Fire Protection Association 110,
Standard for Emergency and Standby Power Systems,
Type 10,
			 Level 1, Class 75. The local authority responsible for the public safety
			 answering point or private safety answering point may require a higher class if
			 necessary to comply with the emergency power requirements of the public safety
			 answering point or private safety answering point. The generator shall be
			 tested or "exercised" at least once per month, under load, for a minimum of 30
			 minutes, using one or both of the following methods:
(1) Under normal operating temperature
			 conditions and at least thirty per cent of the emergency power supply nameplate
			 kilowatt rating; or
(2) Loading
			 that maintains the minimum exhaust gas temperatures as recommended by the
			 manufacturer.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-10a - Training

Current through July 10, 2024
(a) The company, corporation or institution
			 managing a private safety answering point shall provide training on all 9-1-1
			 equipment and systems installed by the company, corporation or institution for
			 all private safety answering point personnel directly involved in the operation
			 of 9-1-1 equipment, systems and functions.
(b) Public safety answering point and private
			 safety answering point telecommunicators shall comply with telecommunicator
			 training requirements provided in section 28-30 of the Connecticut General
			 Statutes.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-11a - Call answer threshold

Current through July 10, 2024
Each public safety answering point and private safety answering
				point shall have sufficient 9-1-1 workstations and personnel to ensure that
				ninety percent of all 9-1-1 calls are answered in no more than ten seconds
				during normal peak operating periods.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-12a - Number of 9-1-1 workstations

Current through July 10, 2024
There shall be no fewer than two 9-1-1 workstations established
				at each public safety answering point and private safety answering point. The
				Division of Statewide Emergency Telecommunications shall determine the proper
				number of 9-1-1 workstations based on the population served, actual 9-1-1 call
				volume and operational factors specific to the public or private safety
				answering point.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-13a - Grade of service

Current through July 10, 2024
The grade of service provided by the network utilized for the
				delivery of 9-1-1 calls to public safety answering points or private safety
				answering points shall be equal to P.01 or better. A P01 grade of service means
				that not more than one 9-1-1 call in 100 will receive a busy signal during the
				average busiest hour.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-14a - Call status indicators

Current through July 10, 2024
All 9-1-1 workstations at a public safety answering point or
				private safety answering point shall indicate incoming emergency calls by both
				audible and visual indicators.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-15a - Requirements of 9-1-1 workstations

Current through July 10, 2024
Public safety answering points and private safety answering
				points that connect to the next generation 9-1-1 telecommunication system shall
				use 9-1-1 equipment approved by the Division of Statewide Emergency
				Telecommunications. Public safety answering point and private safety answering
				point 9-1-1 workstations shall display the automatic number identification and
				the automatic location identification of the calling party with a map that
				automatically displays the location of the 9-1-1 calling
				party.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-16a - Equipment safeguards

Current through July 10, 2024
(a) Service
			 entrances for commercial power and telephone service at public safety answering
			 points and private safety answering points shall be installed underground for
			 all such facilities. All commercial power and telephone lines entering the
			 facility shall be encased in protective sheathing.
(b) All facilities and equipment associated
			 with 9-1-1 service shall be provided with protective measures to prevent
			 accidental worker contact. Each protected termination shall be clearly
			 identified.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-17a - Private Safety Answering Point Location Information

Current through July 10, 2024
(a) Private
			 safety answering points shall transmit updates to the State of Connecticut
			 ("State") location data management system on a daily basis, in a manner to be
			 determined by the Division of Statewide Emergency Telecommunications, unless no
			 updates are necessary.
(b) Private
			 safety answering points that use the established State location data management
			 system shall transmit updates to the State location data management system on a
			 daily basis, in a manner to be determined by the Division of Statewide
			 Emergency Telecommunications.
(c)
			 Private safety answering points that use an in-house location database shall
			 make updates daily and ensure all updates are completed within two days of any
			 change. Private safety answering points shall maintain a record of all updates
			 to the in-house location database.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-18a - Private safety answering point contingency re-route plans

Current through July 10, 2024
All private safety answering points shall have back-up routing
				capability that provides for the rerouting of 9-1-1 calls to the local public
				safety answering point when any 9-1-1 call cannot be delivered or answered at
				the intended private safety answering point.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-19a - Public and private safety answering point inspections

Current through July 10, 2024
The Division of Statewide Emergency Telecommunications may
				inspect each public safety answering point and private safety answering point
				to determine if it meets the standards for public and private safety answering
				points.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-20a - Private safety answering point planning and coordination

Current through July 10, 2024
(a)
			 Each private safety answering point shall coordinate with the chief executive
			 officer of the municipality in whose area the private safety answering point
			 operates to develop and implement a plan in concert with the respective chief
			 or head of the police, fire or emergency medical service department or provider
			 for the transfer of 9-1-1 calls or to relay information in accordance with
			 criteria established by the municipality.
(b) The plan for transferring or reporting
			 police, fire or emergency medical service incidents shall be submitted as part
			 of the private branch exchange 9-1-1 utilization plan submitted to the Division
			 of Statewide Emergency Telecommunications in accordance with section 28-25b(e)
			 of the Connecticut General Statutes.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-21a - Private safety answering point decertification

Current through July 10, 2024
The Division of Statewide Emergency Telecommunications shall
				rescind its approval of any private safety answering point that fails to comply
				with the standards set for such facilities. In the event of such action, the
				private safety answering point may appeal to the Commissioner of Emergency
				Services and Public Protection.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › Section 28-27-22a - Compliance with federal requirements for access to emergency 9-1-1 services by telecommunications devices for the deaf (TDD)

Current through July 10, 2024
Each public and private safety answering point shall be
				equipped with TDD communication functionality in compliance with
				28 CFR
				35.162.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS › Section 28-27-23a - Requirement to connect; diversity of connections

Current through July 10, 2024
All telecom providers providing service in Connecticut shall
				  connect with the 9-1-1 system at the interconnection points designated by the
				  Division. The interconnections shall be geographically diverse and provide a
				  grade of service of P.01 or better for the delivery of 9-1-1 calls from their
				  respective networks.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS › Section 28-27-24a - Emergency call traces

Current through July 10, 2024
(a) Each telecom
				provider shall identify how emergency call traces will be initiated by PSAPs
				when a 9-1-1 call from a subscriber is received and the address cannot be
				determined. Each telecom provider shall identify call trace contacts with
				telephone numbers so that call traces may be initiated at the request of the
				PSAP and completed in a timely manner. Such contact shall be available at all
				times.
(b) Each telecom provider
				shall update call trace contacts as changes occur and shall promptly provide
				such updated contact lists to the Division so that the Division can distribute
				the information to PSAPs.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS › Section 28-27-25a - Subscriber updates

Current through July 10, 2024
(a) Each telecom
				provider shall transmit subscriber telephone number and address records to the
				State of Connecticut ("State") location data management system, in accordance
				with the National Emergency Number Association (NENA) 02-011,
Recommended Data Standards for Local Exchange Carriers, ALI Service
				Providers and 9-1-1 Jurisdictions.
Each telecom provider shall
				cooperate with the 9-1-1 database manager to ensure prompt correction of
				location data management system errors.
(b) Upon receipt of a complaint regarding a
				database error, the Division may request that the telecom provider responsible
				for the error provide a written analysis of the circumstances of the error and
				a correction action plan. The analysis and plan shall be submitted to the
				Division within five days or such other period of time as the Division deems
				appropriate given the circumstances.
(c) Telephone companies shall transmit
				updates to the State location data management system on a daily basis in a
				manner to be determined by the Division.
(d) Providers of wireless telecommunications
				service and VOIP service providers shall provide a call back number and a
				location in accordance with the NENA i3 standard. For wireless 9-1-1 call
				locations, such data shall be capable of updating with each rebid.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS › Section 28-27-26a - 9-1-1 call routing

Current through July 10, 2024
Each telecom provider shall connect each of its
				  telecommunications call routing facilities responsible for delivering 9-1-1
				  calls to not less than two geographically diverse interconnection points
				  designated by the Division and, as required by section 28-27-13a of the
				  Regulations of Connecticut State Agencies, maintain a grade of service of P.01
				  or better for the interconnection pathways.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS › Section 28-27-27a - Performance reports

Current through July 10, 2024
(a) Telecom
				providers shall submit a written grade of service network performance report
				and data management system update report to the Division on a quarterly basis.
				The following information shall be provided:
(1) Grade of service performance of the
				interconnections between the telecom provider's call routing facilities and the
				interconnection points designed by the Division; and
(2) For telephone companies and VOIP service
				providers, the number of subscriber records updated to the State location data
				management system and the number of days required to perform the
				updates.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS › Section 28-27-28a - Default routing plans

Current through July 10, 2024
(a) If the
				telephone number or location information that is necessary to normally route a
				9-1-1 call is unavailable from a telecom provider, then the telecom provider
				shall forward sufficient information to the 9-1-1 system to allow the call to
				be routed to a default PSAP.
(1) The telecom
				provider shall submit for approval to the Division written default routing
				plans.
(2) Approved default routing
				plans shall be in place prior to the provision of revenue service by a telecom
				provider.
(3) The default PSAP
				selected by the telecom provider for each numbering plan area (area code) shall
				be the PSAP serving the largest concentration of the telecom provider's
				subscribers within that numbering plan area once approval is received from the
				Division.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS › Section 28-27-29a - Outage notification

Current through July 10, 2024
If 9-1-1 service is unavailable to a telecom provider's
				  subscribers for a period exceeding two hours, the telecom provider shall notify
				  the Division of the outage, employing notification procedures provided by the
				  Division.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS › Section 28-27-30a - Municipalities; responsibility to provide address data

Current through July 10, 2024
(a) Each
				municipality shall provide to the Division the street name and address data
				necessary for the call routing and mapping capability of the 9-1-1 emergency
				telecommunications system. Within sixty days of receipt of the appropriate map
				from the Division, each municipality shall:
(1) Correct or verify the accuracy of the
				street and address information for its local area;
(2) Where necessary, supplement the street
				and address information; and
(3)
				Label the map to indicate political boundaries, fire service zones, emergency
				medical service zones and police service zones.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS › Section 28-27-31a - Wireless 9-1-1 call routing assignment

Current through July 10, 2024
The Division shall make wireless 9-1-1 call routing PSAP
				  assignments. Until the capability of delivering latitude and longitude
				  information with sufficient accuracy for call routing is reached, PSAP
				  assignment shall be based upon the cell site sector orientation and radius and
				  cell tower sector coverage maps, which shall be provided by the providers of
				  wireless telecommunications service.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27 - Establishment and Operation of Public Safety Answering Points and Private Safety Answering Points › REQUIREMENTS RELATING TO TELEPHONE COMPANIES, VOIP SERVICE PROVIDERS AND WIRELESS TELECOMMUNICATIONS CARRIERS › Section 28-27-32a - VOIP telecom service providers and Connecticut 9-1-1 telecommunications fund surcharge

Current through July 10, 2024
As provided by section 28-30d of the Connecticut General
				  Statutes, all VOIP service providers shall pay the monthly Connecticut 9-1-1
				  telecommunications fund surcharge for each of their subscribers. The fee shall
				  be assessed as required by statute and remitted to the Enhanced 9-1-1
				  Telecommunications Fund.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27a - Final Enhanced 9-1-1 Service Utilization Plan › Section 28-27a-1a - Definitions

Current through July 10, 2024
As used in this section and sections
				28-27a-2 a
				and 28-27a-3a of the Regulations of Connecticut State Agencies:
(1) "Answering position" means a workstation
			 at the public safety answering point, PSAP, dedicated to receiving 9-1-1
			 calls.
(2) "Automatic location
			 identification" has the same meaning as provided in section 28-25 of the
			 Connecticut General Statutes;
(3)
			 "Automatic number identification" has the same meaning as provided in section
			 28-25 of the Connecticut General Statutes;
(4) "Division" has the same meaning as
			 provided in section 28-25 of the Connecticut General Statutes;
(5) "Public safety agency" has the same
			 meaning as provided in section 28-25 of the Connecticut General
			 Statutes;
(6) "Public safety
			 answering point" or "PSAP" has the same meaning as provided in section 28-25 of
			 the Connecticut General Statutes;
(7) "PSAP director" means an individual
			 responsible for operational control of the PSAP, and the PSAP"s employees,
			 policies and procedures;
(8)
			 "Secondary PSAP or secondary dispatch location" means a facility operated on a
			 twenty-four hour basis that receives 9-1-1 calls, including automatic number
			 identification and automatic location identification, if equipped to receive
			 this data, from one or more PSAPs by call transfer or other means, and
			 dispatches to the appropriate public safety agency; and
(9) "Telecommunicator" has the same meaning
			 as provided in section 28-30 of the Connecticut General
			 Statutes.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27a - Final Enhanced 9-1-1 Service Utilization Plan › Section 28-27a-2a - 9-1-1 PSAP service utilization plan

Current through July 10, 2024
(a) Each 9-1-1 PSAP
			 Service Utilization Plan ("the plan") shall contain:
(1) The name of the municipality or
			 municipalities submitting the plan;
(2) The name, address and telephone number of
			 the PSAP director;
(3) The name and
			 location of the PSAP;
(4) The
			 public safety agencies served by the PSAP and the method of dispatch for
			 each;
(5) The 9-1-1 call transfer
			 requirements to secondary PSAPs or secondary dispatch locations;
(6) The emergency re-route designations for
			 the PSAP; and
(7) Any secondary
			 PSAP or secondary dispatch location that will receive 9-1-1calls transferred
			 from the PSAP shall be identified in the plan.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 27a - Final Enhanced 9-1-1 Service Utilization Plan › Section 28-27a-3a - 9-1-1 PSAP service utilization plan certification

Current through July 10, 2024
(a) The
			 plan shall be certified by the chief executive officer of the municipality and
			 the PSAP director. For multi-town and regional PSAPs, the chief executive
			 officers of the member towns or cities and the PSAP director of the multi-town
			 or regional PSAP shall certify the changes. Any changes in the plans shall be
			 certified and submitted to the division for approval at least 90 days in
			 advance of the effective date of the changes.
(b) Each PSAP director shall annually certify
			 to the division that the information contained in the plan is accurate. Such
			 certification shall occur no later than the first day of January and shall be
			 made on such forms as the division may prescribe.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 30 - Emergency Telecommunicator Training and Certification › Section 28-30-1 - Public safety telecommunicator instructors certification definitions

Current through July 10, 2024
Those definitions set forth in C.G.S. Sec.
				28-25
				and C.G.S Sec.
				28-30
				shall govern the provisions of Sections 28-30-1 through
				28-30-10,
				inclusive, in addition to the following:
Functional Areas.
Functional areas of emergency
				telecommunications shall include but not be limited to the following:
1. Interpersonal Communications;
2. Organization of the Communications
			 Function and the telecommunicator role in public safety;
3. Public Safety Telecommunications
			 Systems;
4. Basics of Radio
			 Broadcasting;
5. Public safety
			 telecommunications record systems;
6. Broadcast Rules and Procedures;
7. Telephone Techniques
8. Enhanced 9-1-1 Systems and Operating
			 Procedures;
9. Overview of the
			 police function, Telephone complaint or Report Processing Procedures and
			 pre-arrival instructions;
10.
			 Overview of the fire function, Telephone Complaint or Report Processing
			 Procedures and pre-arrival instructions;
11. Overview of the EMS function, emergency
			 medical dispatch and pre-arrival instructions;
12. Telecommunicator Legal Issues;
			 and
13. Hazardous materials
			 awareness.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 30 - Emergency Telecommunicator Training and Certification › Section 28-30-2 - Requirements for public safety telecommunicator instructor certification

Current through July 10, 2024
(a)
Persons Required to Hold
			 Certificates.
Any person holding the position of public safety
			 telecommunicator instructor in Connecticut shall hold a valid certificate for
			 such position.
(b)
Application Procedures.
Applications for public safety
			 telecommunicator instructor certification shall be on forms furnished by, and
			 filed with the Office of State-Wide Emergency Telecommunications, P.O. Box
			 2794, 1111 Country Club Road, Middletown, CT 06457-9294.
(c)
Documents Required of
			 Applicants.
To apply for certification as a public safety
			 telecommunicator instructor, an applicant shall submit the following documents
			 to the Office of State-Wide Emergency Telecommunications at the address listed
			 in section (b) above:
(1) A completed
			 application form (available from the Office of State-wide Emergency
			 Telecommunications); and
(2)
			 Written documentation of the applicant's telecommunications, communication, or
			 public safety work experience.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 30 - Emergency Telecommunicator Training and Certification › Section 28-30-3 - Types of certificates and requirements

Current through July 10, 2024
Two types of public safety telecommunicator instructor
				certificates are issued by the Office of State-Wide Emergency
				Telecommunications: Public Safety Telecommunicator Instructor Level I and
				Public Safety Telecommunicator Instructor Level II. The Public Safety
				Telecommunicator Instructor Level I certificate shall be valid for a period of
				one year. The Public Safety Telecommunicator Instructor Level II certificate
				shall be valid for a period of three years. An applicant who has met the
				minimum requirements shall be entitled to receive one of the following
				certificates:
(a)
Public Safety
			 Telecommunicator Instructor - Level I.
To receive a Public Safety
			 Telecommunicator Instructor Level I certificate, an applicant shall present
			 evidence of meeting the following minimum requirements:
(1) A High School Diploma or equivalent or a
			 waiver of such requirement based upon experience or training, by the Office of
			 State-Wide Emergency Telecommunications;
(2) Evidence of successful completion of a
			 Teaching or Instructors Methods Course or its equivalent as approved by the
			 Office of State-Wide Emergency Telecommunications; and
(3) No less than two (2) years experience in
			 emergency telecommunications or an area of telecommunications or communications
			 which has a direct bearing on emergency telecommunications principles or
			 practices. Specialized or advanced training in a functional area of
			 telecommunications or communications may be substituted for experience on the
			 basis of fifteen (15) college semester hours equalling one-half (1/2) year of
			 experience to a maximum of one (1) year.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 30 - Emergency Telecommunicator Training and Certification › Section 28-30-4 - Re-certification of public safety telecommunicator instructors

Current through July 10, 2024
Certified Level I or II Public Safety Telecommunicator
				Instructors shall apply to the Office of State-Wide Emergency
				Telecommunications of the Department of Public Safety for re-certification
				thirty (30) days prior to the expiration of their current certification
				term.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 30 - Emergency Telecommunicator Training and Certification › Section 28-30-5 - Telecommunicator training and certification definitions

Current through July 10, 2024
As used in sections 28-30-5 to
				28-30-10,
				inclusive, of these regulations:
(a) "
			 Certificate of completion" means certification issued by the Office of
			 State-Wide Emergency Telecommunications of the Department of Public Safety to a
			 public safety telecommunicator or private safety telecommunicator upon the
			 successful completion of a state-approved telecommunicator training program and
			 the receipt of a passing grade on the state telecommunicator exam.
(b) "Enhanced 9-1-1 telephone system" means a
			 system consisting of enhanced 9-1-1 telephone network features and public
			 safety answering points equipped with enhanced 9-1-1 terminal equipment,
			 provided for users of the public telephone system to reach public safety
			 answering points by dialing the digits "9-1-1." Such a system directs 9-1-1
			 calls to appropriate public safety answering points by selective routing based
			 on the geographical location from which the call originated and provides the
			 capability for automatic number identification and automatic location
			 identification features.
(c)
			 "Successful completion of a state-approved telecommunicator training program"
			 means submission of evidence of completion of a telecommunicator training
			 program which is in conformance with Section
			 28-30-7
			 of this regulation.
(d) "Written
			 acknowledgement of achievement" means recognition of experience or specialized
			 training and competence in the performance of training standards set forth in
			 section
			 28-30-7
			 of this regulation.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 30 - Emergency Telecommunicator Training and Certification › Section 28-30-6 - Employment and certification status

Current through July 10, 2024
(a) Any individual
			 seeking certification who is currently employed as a public safety
			 telecommunicator or private safety telecommunicator shall be certified by the
			 Office of State-Wide Emergency Telecommunications upon successful completion of
			 a state-approved telecommunicator training program and the successful
			 completion of a probationary work period as verified by the agency having
			 jurisdiction.
(b) Any individual
			 not currently employed as a public safety telecommunicator or private safety
			 telecommunicator shall be certified by the Office of State-Wide Emergency
			 Telecommunications upon his or her appointment as a public safety
			 telecommunicator or private safety telecommunicator up to one (1) year after
			 successful completion of a state-approved telecommunicator training
			 program.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 30 - Emergency Telecommunicator Training and Certification › Section 28-30-7 - Public safety telecommunicator and private safety telecommunicator training standards

Current through July 10, 2024
Any individual requiring certification as a public safety
				telecommunicator or a private safety telecommunicator in accordance with
				Connecticut General Statutes subsection (c) of section
				28-30
				shall successfully complete a state-approved telecommunicator training program
				in which:
(a) The telecommunicator
			 shall demonstrate an understanding of interpersonal communications, to include:
(1) The forms of communication;
(2) The factors that influence and complicate
			 communications;
(3) SMCR (Sender or
			 Source, Message or Method, Channel, Receiver) concept of
			 communications;
(4) Loop of
			 understanding and feedback;
(5)
			 Barriers to effective communications;
(6) Communication symbols and the social
			 environment; and
(7) Stress
			 Management.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 30 - Emergency Telecommunicator Training and Certification › Section 28-30-8 - Repeat examinations

Current through July 10, 2024
(a) Any individual
			 who fails to achieve a passing grade on the written examination may retake the
			 examination after a waiting period of thirty (30) days, commencing from the
			 date notification is mailed.
(b)
			 Any individual who fails to achieve a passing grade on the written examination
			 after three attempts may be required to repeat his or her attendance at
			 sections of the training program, as determined by the Department of Public
			 Safety, Office of State-Wide Emergency Telecommunications, prior to taking the
			 examination again.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 30 - Emergency Telecommunicator Training and Certification › Section 28-30-9 - Certification of individuals who have been issued a written acknowledgement of achievement

Current through July 10, 2024
(a) Individuals who
			 have been issued a written acknowledgement of achievement under the provisions
			 of Connecticut General Statutes subsection (d) of section
			 28-30
			 shall be eligible to take the written examination for certification conducted
			 by the Office of State-Wide Emergency Telecommunications.
(b) Issuance of a written acknowledgement of
			 achievement is contingent upon presentation of evidence of experience as a
			 public safety telecommunicator or successful completion of specialized training
			 in the area of public safety telecommunications to the Office of State-Wide
			 Emergency Telecommunications.
Connecticut Administrative Code › Title 28 - Civil Preparedness and Emergency Services › 30 - Emergency Telecommunicator Training and Certification › Section 28-30-10 - Maintaining certification

Current through July 10, 2024
(a) All certified
			 public safety telecommunicators or private safety telecommunicators, except
			 those automatically certified under the provisions of Connecticut General
			 Statutes subsection (f) of section
			 28-30,
			 shall renew their certification every five (5) years.
(b) The Department of Public Safety, Office
			 of State-Wide Emergency Telecommunications shall renew the certification of a
			 public safety telecommunicator or private safety telecommunicator who has
			 performed the duties for which certification was granted, has maintained
			 minimum skills and documents employment in good standing as a public safety
			 telecommunicator or private safety telecommunicator for no less than four (4)
			 years over the five (5) year period.
(c) Public safety telecommunicators and
			 private safety telecommunicators seeking renewal of certification shall submit
			 documented proof of employment in good standing to the Department of Public
			 Safety, Office of State-Wide Emergency Telecommunications, 1111 Country Club
			 Road, P.O. Box 2794, Middletown, Connecticut 06457- 9294, one (1) month prior
			 to the expiration of their current certification.
(d) Public or private safety
			 telecommunicators who fail to meet requirements for recertification, under
			 subsection (b) of this section, must retake the written examination and achieve
			 a passing grade in order to be recertified. Public and private safety
			 telecommunicators seeking recertification, who are not currently employed as
			 public or private safety telecommunicators, are subject to the provisions of
			 subsection (b) of section
			 28-30-6
			 of these regulations.
Connecticut Administrative Code › Title 29 - Public Safety and State Police › 2 - Procedures for Hearings › Section 29-2-1 - Applicability, definitions

Current through July 10, 2024
(a) These hearing
			 procedures shall apply to all compliance meetings and contested cases held by
			 the Department of Public Safety, except those hearings held under the
			 provisions of other regulations of the Department of Public Safety.
(b) As used herein "agency" means the
			 Department of Public Safety.
(c) As
			 used herein, "certificate" includes the whole or part of any Department of
			 Public Safety permit which the department issues under authority of the General
			 Statutes and which (1) authorizes practice of the profession by certified
			 persons, (2) prohibits a person from falsely representing that he is certified
			 to practice the profession unless the person holds a certificate issued by the
			 department and (3) requires as a condition of certification that a person
			 submit specified credentials to the department which attest to qualifications
			 to practice the profession.
(d) As
			 used herein, "license" includes the whole or part of any Department of Public
			 Safety permit, approval, or similar form of permission which the department
			 issues under authority of the General Statutes and which requires;
(1) practice of the profession by licensed
			 persons only,
(2) demonstration of
			 competence to practice by examination or other means and meeting of certain
			 minimum standards and
(3)
			 enforcement of standards by the department.
Connecticut Administrative Code › Title 29 - Public Safety and State Police › 2 - Procedures for Hearings › Section 29-2-2 - Opportunity to show compliance

Current through July 10, 2024
(a) No revocation
			 or suspension of any certificate, license or registration is lawful unless
			 prior to the institution of agency proceedings, the agency gave notice by mail
			 to the practitioner of facts or conduct which warrant the intended action, and
			 the practitioner was given the opportunity to show compliance with all lawful
			 requirements for the retention of the certificate, license or
			 registration.
(b) Notification of
			 such compliance conference shall be by certified mail. Said notice shall
			 contain:
(1) A statement of the time, date
			 and place of the compliance conference;
(2) A reference to the statute(s) or
			 regulation(s) allegedly violated;
(3) A clear and concise factual statement
			 sufficient to inform each respondent of the acts or practices alleged to be in
			 violation of the law; and
(4) A
			 statement that each respondent may be represented by counsel.
Connecticut Administrative Code › Title 29 - Public Safety and State Police › 2 - Procedures for Hearings › Section 29-2-3 - Contested cases

Current through July 10, 2024
(a) A contested
			 case means a proceeding, including but not restricted to licensing, in which
			 the legal rights, duties or privileges of a party are required by statute to be
			 determined by the Department of Public Safety after an opportunity for hearing
			 or in which a hearing in fact is held, but does not include hearings referred
			 to in Section
			 4-168
			 of the Connecticut General Statutes.
(b) When the department has reason to believe
			 there has been a violation of the statute(s) or regulation(s) administered by
			 the department, it shall issue a complaint by certified mail to the
			 respondent.
(c) The notice in
			 contested cases shall contain:
(1) A statement
			 of the statutory authority and jurisdiction for instituting the
			 proceedings;
(2) A reference to the
			 specific statutory sections(s) or regulations alleged to be violated;
(3) A short and plain statement of the
			 matters asserted sufficient to inform each respondent of the acts or practices
			 alleged to be in violation of the law;
(4) The time, date, place and nature of the
			 hearing; and
(5) A statement that
			 each respondent may, if he desires, be represented by an attorney.
Connecticut Administrative Code › Title 29 - Public Safety and State Police › 2 - Procedures for Hearings › Section 29-2-4 - Pre-hearing procedure in contested cases

Current through July 10, 2024
(a) Any time
			 after the issuance of a complaint and before the scheduled hearing date, the
			 commissioner may order or a respondent may request an informal pre-hearing
			 conference. The granting or denial, or a request for a pre-hearing conference
			 is within the complete discretion of the commissioner or his
			 designee.
(b) A pre-hearing
			 conference may be held for any of the following purposes:
(1) to narrow the scope of the issues in
			 dispute;
(2) to obtain stipulations
			 as to matters of fact;
(3) to
			 stipulate as to the authenticity of documents which are to be offered in
			 evidence;
(4) to stipulate as to
			 the qualification of any expert witnesses who are to testify at the hearing;
			 and
(5) to discuss the possibility
			 of an informal disposition of the complaint.
Connecticut Administrative Code › Title 29 - Public Safety and State Police › 2 - Procedures for Hearings › Section 29-2-5 - Conduct of adjudicative hearings in contested cases

Current through July 10, 2024
(a) Hearings in contested cases shall be
			 presided over by the commissioner or his designated hearing officer.
(b) Said commissioner or hearing officer
			 shall have the power to:
(1) Regulate the
			 course of the hearing and the conduct of the parties and their counsel
			 therein;
(2) Insure that all
			 testimony is given under oath;
(3)
			 Rule upon offers of proof and receive evidence;
(4) Consider and rule upon all motions;
			 and
(5) Require any additional
			 written and/or oral argument.
Connecticut Administrative Code › Title 29 - Public Safety and State Police › 2 - Procedures for Hearings › Section 29-2-6 - Transcript of the proceedings

Current through July 10, 2024
(a) At the close of
			 the reception of evidence, the respondent or any other party of record may file
			 a written request addressed to the agency for a written transcript of the
			 proceedings. If no such written request is filed, the department may order that
			 a written transcript be prepared.
(b) If any party of record desires a copy of
			 the transcript, it will be made available to him upon written request and the
			 tendering of the appropriate cost.