Connecticut Administrative Code › Title 12 - Taxation › 865 - Online Casino Gaming, Retail and Online Sports Wagering, Fantasy Contests, Keno and Online Sale of Lottery Tickets › Section 12-865-30 - Consumer Disclosure

Current through July 10, 2024
(a) Online gaming
			 operators shall disclose to consumers their license information on the footer
			 of the online gaming operator's home landing webpage and on any webpages
			 through which patrons located in the state may place a wager or enter a fantasy
			 contest, and where general contact information is posted in the mobile
			 application. The online operator shall disclose this information in the
			 following format: (Online gaming operator's name) is licensed in the State of
			 Connecticut - License (#####).
(b)
			 All terms and conditions for internet gaming accounts shall be accessible
			 through a link on the footer on any webpages through which patrons located in
			 the state may place a wager or enter a fantasy contest and where general
			 contact information is posted in the mobile application. Additionally, they
			 shall be included as an appendix to the internal controls of the licensee.
			 Terms and conditions for internet gaming accounts shall address all aspects of
			 the operation, including the following:
(1)
			 Name of the party or parties with whom the patron is entering into a
			 contractual relationship, including any licensee;
(2) Patron's consent to have the licensee
			 confirm the patron's age and identity;
(3) Rules and obligations applicable to the
			 patron other than rules of the game including, but not limited to:
(A) Prohibition from allowing any other
			 individual to access or use the patron's internet gaming account;
(B) Prohibition from engaging in gaming
			 activity, unless the patron is physically present in Connecticut;
(C) A patron may only place a wager on
			 internet games authorized by the act while physically in the state;
(D) Consent to the monitoring and recording
			 by the online gaming operator or the department of any wagering communications
			 and geographic location information;
(E) Consent to the jurisdiction of the State
			 of Connecticut to resolve any disputes arising out of internet gaming other
			 than fantasy contests; and
(F)
			 Prohibition against utilizing automated computerized software or other
			 equivalent mechanism, such as a "bot," to engage in play.
(4) Full explanation of all fees and charges
			 imposed upon a patron related to gaming transactions;
(5) Availability of account statements
			 detailing internet gaming account activity;
(6) Privacy policies, including information
			 access;
(7) Legal age policy,
			 including a statement that it is a criminal offense to allow an individual who
			 is under the permitted minimum age to participate in internet games;
(8) Notification that if the patron's
			 internet gaming account remains dormant according to the Connecticut General
			 Statutes and sections 12-865-1 to 12-865-34, inclusive, of the Regulations of
			 Connecticut State Agencies, any funds remaining on deposit shall be forfeited
			 and remaining funds shall be remitted pursuant to the state's unclaimed
			 property requirements;
(9) Patron's
			 right to set responsible gaming limits and to self-exclude;
(10) Patron's right to suspend the patron's
			 internet gaming account for a period of no less than seventy-two
			 hours;
(11) Actions that will be
			 taken in the event a patron becomes disconnected from the electronic wagering
			 platform during game play;
(12)
			 Notice of when a wager may be voided;
(13) Estimated time period for withdrawal of
			 funds from an internet gaming account; and
(14) Process for a patron to file a complaint
			 with the licensee and subsequently file with the department an unresolved
			 complaint after all reasonable means to resolve the complaint with the gaming
			 entity licensee have been exhausted.