Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.100 - Applicants for Service

Current through Register Vol. 48, No. 28, July 12, 2024
a) Where a company's
			 tariff provides for various types of service in an exchange, the applicant shall be
			 advised of the one-party service with the lowest basic monthly service charge and
			 lowest monthly charge for leased equipment or the lowest purchase price for
			 company-marketed equipment for the type of service (business or residential)
			 requested.
b) As a part of the first
			 bill rendered for utility service to a new residential or single-line business
			 customer, a company shall provide the customer with a listing of all services and
			 leased telephone equipment which shall be provided to that customer, with an
			 itemization of the monthly charges applicable thereto. The first bill shall also
			 show the lowest basic local service charge available for the type of service
			 supplied. If the customer notifies the company within 20 days after receiving
			 his/her first bill that the customer does not desire to receive certain services or
			 equipment, the company will delete such services or equipment from the customer's
			 account. The customer shall be responsible for all monthly usage and installation
			 charges incurred for the use of such service and equipment. No company, however,
			 shall charge a record keeping or service ordering charge for such deletion or
			 change.
c) A company shall establish a
			 written procedure governing requirements for establishment of credit.
d) A company shall provide a listing of acceptable
			 credit information, pursuant to its tariffs, to each applicant for service who is
			 required to furnish credit information. This listing shall indicate the order of
			 preference of this information, if any, and shall indicate what information that
			 particular applicant must furnish in order to obtain service.
e) Credit information
1) If an applicant for service is unable to
			 provide satisfactory credit information, the company may refuse to provide service
			 unless the applicant furnished a deposit, pursuant to Section
			 735.120.
2) For residential applicants for service,
			 satisfactory credit shall be based upon the following standards:
A) If the applicant has verifiable previous
			 service with any telephone company for at least twelve months and the payment record
			 on the account was satisfactory, the applicant would obtain service without a
			 deposit.
B) If the applicant had not
			 paid for the previous service, or the previous service had been disconnected for
			 nonpayment within the past twelve months, the company may require a deposit prior to
			 the connection of telephone service.
C)
			 If the applicant does not have verifiable service, or if the applicant had previous
			 service for less than one year, the applicant would be requested to provide further
			 credit information. The applicant would be requested to provide proof of:
i) home ownership;
ii) employment of two years or more with the
			 current employer;
iii) major oil company
			 credit card;
iv) major credit
			 card;
v) checking account;
vi) savings account;
vii) age of 50 years or more.
3) If the applicant is unable to
			 provide affirmative responses to two of these credit criteria in subsection (e)(2)
			 above, the company may request the applicant to furnish a deposit prior to the
			 connection of telephone service.
4) For
			 business customers, each company shall submit to the Commission a credit evaluation
			 plan. In evaluating the company's credit evaluation plan the Commission will take
			 into consideration whether the plan establishes reasonable criteria in relation to
			 the risks the company might expect to experience from business customers, whether
			 the criteria can be determined by objective, rather than subjective standards, and
			 whether the criteria do not unreasonably discriminate against any class or group of
			 commercial customers.