California Code of Regulations › Title 10 - Investment › Chapter 5 - Insurance Commissioner › Subchapter 7.5 - Unfair or Deceptive Acts or Practices in the Business of Insurance › Article 1 - Fair Claims Settlement Practices Regulations › Section 2695.82 - Questionnaire for the Standardized Labor Rate Survey

Current through Register 2024 Notice Reg. No. 28, July 12, 2024
QUESTIONNAIRE FOR THE STANDARDIZED LABOR RATE
					 SURVEY
To: (Auto Body Repair
							 Facility)
From: (Insurance Company name, address,
							 telephone number, email address)
Instructions: We are conducting a survey of auto body
					 repair labor rates for all auto body repair shops in your area. Please ensure
					 that this questionnaire is completed by an authorized representative of the
					 auto body repair facility to which it is addressed, and returned to [Insurance
					 Company] at [insert address] no later than [insert due date]. If the
					 information is not complete, the survey may be rejected.
FAILURE TO COMPLETE THIS QUESTIONNAIRE IN FULL MAY
					 RESULT IN ITS EXCLUSION FROM THE AUTO BODY LABOR RATE SURVEY FILED WITH THE
					 CALIFORNIA DEPARTMENT OF INSURANCE. HOWEVER, YOU ARE NOT REQUIRED TO COMPLETE
					 THIS SURVEY. IF YOU CHOOSE NOT TO COMPLETE THIS SURVEY, OR IF YOUR SHOP IS NOT
					 ELIGIBLE TO PARTICIPATE IN THIS SURVEY, PLEASE RETURN IT TO US FOR OUR RECORDS.
					 IF YOU CHOOSE TO NOT COMPLETE THIS SURVEY, PLEASE CHECK THE FOLLOWING
					 DECLINATION:
I DECLINE TO PARTICIPATE IN THIS SURVEY:
__________
Question 1:
The survey may only use labor
					 rates of auto body repair shops registered with, or licensed by, the California
					 Bureau of Automotive Repair as an auto body and/or paint shop. Is your shop
					 duly registered or licensed as an auto body and/or paint shop with or by the
					 California Bureau of Automotive Repair?
YES _____
NO_______
If you answered
Yes
to question 1, please
					 provide your license number with the California Bureau of Automotive
					 Repair__________.
If you answered
No
to question 1, stop here,
					 proceed to declaration to complete your survey and return the survey
					 questionnaire to us.
Question 2:
We may only use labor rates in a
					 survey reported by auto body repair shops that meet certain specific standards.
					 Please confirm below whether you meet all of the following specific
					 standards:
In order for a shop labor rate to be used in a survey it
					 must:
1. Meet all equipment
				  requirements for auto body repair shops, as required by the Bureau of
				  Automotive Repair and as described in California Code of Regulations, Title 16,
				  Division 33, Chapter 1, Article 6, Section
				  3351.5, Equipment Requirements for
				  Auto Body Repair Shops, and any amendments thereto;
2. Have proof of garage keeper's liability
				  and workers' compensation insurance or equivalent;
3. Have electrical or hydraulic equipment
				  capable of making simultaneous multiple body or structural pulls;
4. Have a spray booth that meets current
				  federal, state and local requirements;
5. Have the ability to complete and verify
				  four-wheel alignment through computer printout either from an in-house
				  alignment system with at least one technician that is certified or qualified or
				  by utilizing a qualified sublet provider;
6. Have the ability to (1) remove and
				  reinstall frame, suspension, engine, and drive train components, or (2) use a
				  qualified sublet provider;
7. Have
				  the ability to evacuate, reclaim, and recharge vehicles air conditioning system
				  using EPA compliant in-house equipment and certified technicians or use a
				  qualified sublet provider; and
8.
				  Subscribe to a provider of structural specifications with periodic updates
				  covering the vehicle structure for the make, model, and year of the vehicle(s)
				  being repaired and wheel alignment specifications for the make, model, and year
				  of the vehicle(s) being repaired.
I confirm that this auto body repair shop meets all
					 of the above standards:
YES _____
NO_______
If you answered
NO
to question 2, stop here,
					 proceed to declaration to complete your survey and return this survey
					 questionnaire to us.
Question 3: Hourly Rate Charged
-- Please
					 indicate the hourly rate charged by your facility for non-Direct Repair Program
					 or other non-discounted auto body repair work for each category of repair
					 identified below.
(a) Auto Body/Sheet
				  Metal Labor Rate: __________per hour.
(b) Structural Labor Rate: __________per
				  hour.
(c) Frame Labor Rate:
				  __________per hour.
(d) Mechanical
				  Labor Rate: __________per hour.
(e)
				  Refinish Labor Rate: __________per hour.
(f) Aluminum Repair Labor Rate: __________per
				  hour.
(g) Carbon Fiber Labor Rate:
				  __________per hour.
(h) Fiberglass
				  Labor Rate: __________per hour.
Question 4:
Does your repair shop have a
					 contract or agreement with this insurer to perform repair work for a discounted
					 rate or other considerations in exchange for referrals by the insurer?
YES _____
NO_______
If you answered YES to Question 4, you may not include
					 discounted rates in your response to Question 3, above. Your response to
					 Question 3 must only reflect the hourly rate charged by your facility for
					 non-Direct Repair Program or other non-discounted auto body repair work for
					 each category of repair identified.
PLEASE MAKE A COPY OF THIS SIGNED AND COMPLETED
					 QUESTIONNAIRE FOR YOUR RECORDS AND MAIL TO THE ADDRESS SHOWN ON THIS
					 QUESTIONNAIRE
DECLARATION
By signing below, I declare that the information
					 provided above is true and correct.
___________________________
Signature:
Date:
Print Name:
________________________________________
Title:
________________________________________
Telephone:
________________________________________
Email Address
					 (optional):
______________________________
Physical Address of Repair Shop:
______________________________