Arizona Administrative Code › Title 14 - PUBLIC SERVICE CORPORATIONS; CORPORATIONS AND ASSOCIATIONS; SECURITIES REGULATION › Chapter 2 - CORPORATION COMMISSION - FIXED UTILITIES › Article 2 - ELECTRIC UTILITIES › Section R14-2-215 - Termination of Service Reporting Requirements

Current through Register Vol. 30, No. 28, July 12, 2024
Beginning on April 15, 2022, and on each July 15, October
				  15, January 15, and April 15 thereafter, each regulated Class A, B, and C
				  electric utility that provides residential electric service shall file a
				  quarterly report providing the following information for each month of the
				  previous quarter:
1. The number of
				residential customers whose electric service was terminated by zip code, and,
				if termination of service was prohibited under
				R14-2-211(A)(11)
				and the utility's tariffs, the number of residential accounts that would have
				been subject to termination if not for the prohibition;
2. The number of residential customers by zip
				code who have payment arrearages;
3. The total dollar amount of arrearages, by
				zip code;
4. The average dollar
				amount in arrearages per residential customer, by residential customer rate
				plan;
5. The number of commercial
				customers by zip code whose electric service was terminated;
6. The number of commercial customers by zip
				code who have payment arrearages;
7. The average amount in arrearages per
				commercial customer, by commercial class;
8. The number of residential accounts
				enrolled in a deferred payment arrangement and the number of those residential
				accounts in compliance with the deferred payment arrangement;
9. The number of active and delinquent
				residential accounts with an arrearage of $100 or more, disaggregated into
				"limited income" accounts, "accounts with documentation from a licensed medical
				practitioner," and "other residential accounts";
10. The percentage of limited-income
				customers in arrears who have received customer assistance due to inability to
				pay in the most recent quarter;
11.
				The number of active and delinquent residential accounts with an arrearage of
				$100 or more, disaggregated into "limited income" accounts, "accounts with
				documentation from a licensed medical practitioner," and "other residential
				accounts," and further disaggregated to show the duration of the arrearages (up
				to 30 days, 30 to 60 days, and 60 to 90 days);
12. A brief narrative discussing the
				information contained in the report; and
13. A description of how the utility is
				assisting customers who indicate they may have an inability to pay, including
				details regarding the specific steps taken to direct the customers to
				appropriate resources, and including the following metrics:
a. Number of calls received from residential
				customers asking for bill assistance during the most recent quarter;
b. Number of customers notified about tariffs
				for limited-income customers, or other available tariffs, as of the most recent
				quarter;
c. Cumulative number of
				customers enrolled in limited-income tariffs, or other available tariffs, as of
				that most recent quarter;
d.
				Cumulative number of customers receiving assistance through the Low-Income Home
				Energy Assistance Program of that most recent quarter; and
e. Number of customers notified of energy
				efficiency and weatherization options during that most recent
				quarter.