Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 1325 - STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS › Subpart E - OPERATIONS › Section 1325.520 - 9-1-1 Traditional Legacy Service Database

Current through Register Vol. 48, No. 28, July 12, 2024
a)
				9-1-1 database queries will only be allowed by PSAPs, backup PSAPS, SAPs and VAPs
				for purposes of dispatching or responding to an emergency call or for database
				integrity verification as set forth in subsection (c).
b) Prior to an initial database integrity
				verification, the 9-1-1 Authority shall obtain a court order detailing the
				information that is to be disclosed and the reason for disclosure.
c) The 9-1-1 database shall have the capability of
				allowing database verification queries, provided that the following procedures are
				adhered to:
1) The 9-1-1 Authority shall be
				responsible for providing a level of security and confidentiality to the database
				that will prohibit random inquiries.
2)
				Direct access to 9-1-1 database information will be under strict control and, when
				technically feasible, a password will be assigned for access by authorized persons
				only.
3) Database verification queries
				shall be by subscriber number only and as necessary for purposes of database
				integrity. Queries in excess of 10 per 24-hour period will only be done with 2 or
				more days advance notice to the respective 9-1-1 system provider for scheduling
				purposes. Queries may be for the specific purpose of cross-checking information in
				the 9-1-1 database with other sources of information, including telephone and other
				directories, maps, municipal database listings, etc., and for verifying that
				database update information provided to the 9-1-1 system provider has indeed been
				posted and is correct. On-site 9-1-1 databases are exempt from 9-1-1 system provider
				advance notification requirements of this Section.
4) Information retrieved will be used exclusively
				for the maintenance, update and verification of the 9-1-1 database, except as
				otherwise specified in subsection (a). Any other use is expressly prohibited. The
				information is subject to strict nondisclosure agreements between the various OSPs
				and 9-1-1 system providers and the 9-1-1 Authority. All personnel associated in any
				way with the 9-1-1 Authority and the 9-1-1 systems are bound by these
				agreements.
5) Trunks/facilities that
				are not used to transport 9-1-1 emergency calls into the PSAP are prohibited from
				being connected to the 9-1-1 CPE in any way to allow for queries of the 9-1-1
				database.
6) Database queries for the
				purpose of database verification shall be limited to off-peak times.
7) Database queries shall not be made if there is
				any known outage or impairment in the database system, including a database data
				link outage. In the event of an outage, the 9-1-1 system provider shall treat outage
				notification of the 9-1-1 Authority regarding database query suspension as a
				priority. When practicable, this notification shall be made no later than 15 minutes
				after a confirmed incident that will cause database queries to be
				suspended.