Alabama Administrative Code › Title 335 - ALABAMA DEPARTMENT OF ENVIRONMENTAL MANAGEMENT › WATER DIVISION - WATER SUPPLY PROGRAM › Chapter 335-7-14 - CONSUMER CONFIDENCE REPORTS › Section 335-7-14-.07 - Report Delivery And Recordkeeping

Current through Register Vol. 42, No. 9, June 28, 2024
(1) Each system shall deliver a copy of its
				CCR and certification form to the Department no later than July 1 of each year
				for the previous calendar year's information.
(2) A system serving a population of at least
				100,000 (~33,333 customers) shall mail a copy to
				each customer, make a good faith effort to reach consumers who do not receive
				bills, and post the CCR on a publicly accessible site on the
				internet.
(3) A system serving a
				population of at least 10,000 (~3,333 customers)
				shall mail a copy to each customer and make a good faith effort to reach
				consumers who do not receive a bill.
(4) A system serving a population of at least
				500 (~167 customers) but less than 10,000
				(~33,333 customers) may choose to mail the CCR;
				publish it in one or more local newspapers provided customers are informed in
				writing the CCR will not be mailed; or post the CCR on a publically accessible
				site on the internet and meet the requirements of paragraph (10) of this rule.
				The CCR shall be published in full in a size readable by the average
				consumer.
(5) If a system serving a
				population of less than 500 (~167 customers) chooses
				not to mail a copy of its CCR to each customer it, shall provide written notice
				to each customer that the CCR is available upon request. In addition, a copy of
				the CCR shall be displayed in a prominent place easily accessible to
				consumers.
(6) All systems shall
				provide a copy of its CCR to the health department of the county in which the
				system or a majority of the system is located.
(7) If a public library is located within
				five miles of the system office, a copy shall be provided to that
				library.
(8) If a system's rates
				are regulated by the Public Service Commission (PSC), a copy of the system's
				CCR shall be provided to the PSC.
(9) Water systems shall maintain copies of
				its CCR for a minimum of five (5) years, provide copies at no charge to
				customers, and make the reports available to the public when requested, at cost
				if necessary.
(10) A water system
				may post its CCR on a publically accessible site on the internet instead of
				mailing a copy to each customer if the following conditions are met:
(a) The water system shall provide a direct
				link or URL to the CCR to allow customers to navigate directly to the
				CCR;
(b) The water system shall
				provide customers the opportunity to elect to continue receiving a paper copy
				of the CCR. This option shall be made available on each bill sent to the
				customer, similar to a change in address or pay by credit card
				option;
(c) The water system shall
				assess the customers' preferred delivery method each year prior to
				certification of delivery. The previous year's delivery preference can be used
				if the customer has not communicated a change in the preference. Completion of
				this assessment shall be documented on the CCR certification form;
(d) The water system shall still make a good
				faith effort to provide a paper copy of the CCR to customers who do not receive
				a bill or are known not to have access to the internet and/or electronic
				delivery of the CCR;
(e) The water
				system shall display the direct link or URL to the CCR on each billing
				statement in a typeface that is at least as large as the largest type on the
				billing statement. The water system shall include the direct link or URL to the
				CCR on all correspondence or notifications to the customers;
(f) The water system shall include a short
				message to encourage readership of the CCR above or near the direct link or URL
				to the CCR when the most recent CCR includes a violation. If no violation is
				included in the most recent CCR, the short message to encourage readership is
				strongly recommended; and
(g) The
				water system shall send an email with a CCR related subject line to inform
				customers of the availability of the CCR each year. A copy of the email shall
				be sent to the Department.