Florida Administrative Code › 63 - DEPARTMENT OF JUVENILE JUSTICE › 63F - Division of Administration › Chapter 63F-11 - CENTRAL COMMUNICATIONS CENTER › Section 63F-11.003 - Reporting Incidents

Current through Reg. 50, No. 138; July 16, 2024
(1) All
				designated incident types shall be reported to the CCC within two (2) hours of
				the department, facility, office, program or contracted staff learning or
				gaining knowledge of the incident or event.
(a) The reporting facility/program staff
				shall provide all of the basic information currently known at the time the
				report is made, including the names of the youth and staff involved, the nature
				of the incident, the time and location and, when available, any incident number
				generated by other agencies.
(b) If
				the CCC is not staffed or if all operators are busy at the time the call is
				placed, the call will be transferred to a voicemail system where the reporting
				staff must leave a voice message with his or her name, program affiliation and
				a telephone number with area code where a person can be reached for additional
				information.
1. In the case of a serious
				incident where safety or security is compromised, or a youth at a state or
				provider-operated facility or program has died or has an incapacitating illness
				or injury, has escaped or attempted escape, the program must contact its
				Regional Director or designee and report available details within the required
				two-hour reporting time, in addition to the voicemail reporting described
				above.
2. The Regional Director or
				designee receiving a report of a death or incapacitating illness, injury,
				escape or attempted escape must notify the Assistant Secretary of the pertinent
				program area, who will ensure that all appropriate notifications are made and
				CCC reporting is initiated.
(c) CCC duty officers are required to return
				all voice messages. Upon opening the CCC for operations, following any
				scheduled or unscheduled period in which the CCC is not staffed, it is the
				responsibility of the CCC duty officers to return all messages received on the
				voicemail system, beginning with the calls described in subparagraph 1., above.
				Other calls will be returned in the order in which they were received.
1. If the reporting person or other
				facility/program staff person with information about the incident or event is
				not available when the call is returned, the duty officer will leave a message
				on voice-mail or with another person that the call has been returned. The
				obligation will then pass to the reporting person to contact the CCC.
2. If there is no answer by a person or
				voicemail at the number left by the reporting person, the duty officer will
				make a maximum of two additional return calls within a 24-hour period. After 24
				hours, the obligation will pass to the reporting person to again contact the
				CCC.
(d) Facility/Program
				staff shall provide an update of any pertinent information missing from the
				initial incident report by 10:00 a.m. the day after the incident was reported
				to the CCC. If applicable, this update shall include updated medical status,
				any action taken by the facility/program, as well as any additional previously
				unreported information such as dates and times, etc. The update shall be made
				by calling the CCC.