California Code of Regulations › Title 10 - Investment › Chapter 5 - Insurance Commissioner › Subchapter 1 - Production of Insurance › Article 6.5 - Prelicensing and Continuing Education › Section 2188.2.5 - Online Prelicensing Course Approval

Current through Register 2024 Notice Reg. No. 28, July 12, 2024
(a) Every provider desiring to obtain
				  approval of an online prelicensing course, in addition to meeting the course
				  approval requirements of Sections
				  2188.2 (a), (c), (d), (e), (f), (g), (i), (p), and
				  (q) shall include the following in the
				  course:
(1) Clear instructions to the student
				  on how to access and participate in the course;
(2) A methodology to ensure that the student
				  taking the course cannot complete the course in less time than the period for
				  which the course certification is granted by the Commissioner;
(3) An electronic component that:
(A) Monitors, tracks and provides rosters on
				  the student's time spent completing each section/chapter of the
				  course;
(B) Authenticates the
				  student's identity on a periodic basis, including upon entering and during the
				  course (i.e. employs miscellaneous types of questions that only the student
				  would know and requires the student to answer correctly);
(C) Prevents the student from skipping the
				  course content materials before answering the review questions; and,
(D) Logs the student out of the course after
				  a period of inactivity of twenty minutes, requiring the student to log back in
				  and re-enter the course;
(4) Encryption of all non-public personal
				  student information so that the information cannot be read as it passes across
				  the internet;
(5) A participatory
				  component that:
(A) Requires students to
				  answer the review questions after each section/chapter or requires a minimum of
				  four interactive multiple choice inquiry periods during each hour of the
				  course. Inquiry periods shall occur at regular intervals and shall cover
				  material presented in that section/chapter of the course;
(B) Identifies all incorrect responses and
				  informs the student of the correct response with an explanation of the correct
				  answer. Examples include but are not limited to, a response to the student with
				  a correct answer and explanation or a reference back to the student with the
				  section/chapter/screen that pertains to the question;
(C) Requires students to answer one hundred
				  percent (100%) of the review questions before allowing the student to proceed
				  to the next section/chapter or to complete the course;
(D) Provides the student with the ability to
				  review any section/chapter of the course at any time; and
(E) Provides the student with the ability to
				  contact an online prelicensing course instructor/subject matter expert
				  regarding course material. Online prelicensing course instructors/subject
				  matter experts shall be available by telephone or email within one (1) business
				  day, excluding state holidays, to respond to student questions. Questions asked
				  during weekends shall be answered by close of business on the following Monday.
				  Technical questions regarding course requirements and materials may be
				  responded to by staff of the provider.