Connecticut Administrative Code › Title 17b - Social Services › 179(m) - Title IV-D Child Support Enforcement Program › Section 17b-179(m)-11 - Administration

Current through July 10, 2024
(a)
BCSE or department functions
BCSE, the department, or an entity under contract with the department shall perform the following administrative functions.
(1) Federal reports
Prepare the federal reports required by OCSE for the IV-D program.
(2) Fair hearings
Provide obligors aggrieved by an alleged action or inaction with an opportunity for a fair hearing on matters concerning the withholding of state and federal income tax refunds; placement of liens on real or personal property; reporting overdue support to consumer reporting agencies; withholding of lottery winnings; SED determinations not to pursue motions for modification; certifications for passport denial, revocation, restriction or limitation, and administrative offset of federal payments; and seizure of financial assets.
(3) Oversight
Ensure that the functions delegated to cooperating agencies pursuant to the IV-D state plan are being carried out properly, efficiently and effectively.
(4) CCSES reports
Provide existing reports, and create and provide new reports, that are appropriate and necessary for the administration of the Connecticut IV-D program based on information contained in CCSES.
(5) Labor department cooperative agreement
Maintain a cooperative agreement with the state labor department that defines procedures for serving income withholding orders on the labor commissioner against the unemployment compensation benefits of child support obligors. The cooperative agreement shall also provide for payment of the labor department's costs by the IV-D program.
(6) Access to automated databases
Ensure access by SED to the automated databases of the departments of labor, motor vehicles, correction, and others as available, through CCSES.
(7) Automated interface
Arrange for and maintain an automated interface capability between CCSES and the department's Eligibility Management System for referral and information exchange in assistance and Medicaid cases.
(8) Bad checks
Receive IV-D support checks which have been charged back and returned by financial institutions, establish a bad check recovery disposition on CCSES, and return the original charged back check to the payer with appropriate notification and instructions.
(9) Returned checks
Receive IV-D support checks returned by the post office as undeliverable and remail such checks to a more recent valid address if one appears on CCSES. If a more recent valid address does not appear on CCSES, void such checks and invalidate the custodial party's address on CCSES using a unique code.
(10) Refunds
Process all refund requests and respond to all inquiries concerning such refunds other than those related to the preparation of the request itself.
(11) Recovery of retained direct support
Recover child support payments received directly and retained by custodial parties.
(12) Recovery of misapplied child support payments
Recover misapplied child support payments in accordance with section 17b-179(a) -3 of the Regulations of Connecticut State Agencies.
(13) Resolution of inquiries and complaints
Assist in the resolution of inquiries and complaints.
(14) Administrative enforcement inquiries
Accept and respond to initial telephone inquiries regarding the administrative enforcement mechanisms for which BCSE is responsible under subsection (c) of section 17b-179(m) -9 of the Regulations of Connecticut State Agencies.
(15) IV-D management forum
Establish a forum for the cooperating agencies at the managerial level to maintain open communications between the primary agencies involved in the administration of the IV-D program for the State of Connecticut. Such forum shall hold regular meetings for the purpose of identifying and resolving any functional issues not otherwise adequately addressed, maintaining a clear and unified vision of the aims and policies of the IV-D program, and planning for the implementation of any new federal or state requirements.