Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 1325 - STANDARDS OF SERVICE APPLICABLE TO 9-1-1 EMERGENCY SYSTEMS › Subpart A - GENERAL PROVISIONS › Section 1325.101 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
"9-1-1 Authority" means the ETSB or qualified governmental entity
				  that provides for the management and operation of a 9-1-1 system within the scope of
				  those duties and powers as prescribed by the Emergency Telephone System Act (ETSA) [
				  50 ILCS 750 ].
"9-1-1 Network" means the network used for the delivery of 9-1-1
				  emergency calls over dedicated and redundant facilities, as required by 83 Ill. Adm.
				  Code 725 to a PSAP or backup PSAP that meets the applicable grade of service.
"9-1-1 System" means the geographic area that has been granted an
				  order of Authority by the Administrator to use "9-1-1" as the primary emergency
				  telephone number.
"9-1-1 System Provider" means any person, corporation, limited
				  liability company, partnership, sole proprietorship, or entity of any description
				  that acts as a 9-1-1 system provider within the meaning of ETSA Section 2 by
				  contracting to provide 9-1-1 network and database services and that has been
				  certified by the Commission pursuant to the Public Utilities Act [
				  220
				  ILCS 5/13-900 ].
"9-1-1 Traditional Legacy Service" means that an arrangement of
				  channels, such as loops, trunks and associated switching facilities to exchange
				  voice and data.
"Access Line" means the connecting facility between a customer's
				  premises network interface device and the local exchange carrier's facility that
				  provides access to the switching network for local exchange and interexchange
				  telecommunications service.
"Act" or "ETSA" means the Emergency Telephone System Act [ 50 ILCS
				  750 ].
"Adjacent Agencies" means any public or private safety agencies
				  (police, firefighting, emergency medical and ambulance services or other emergency
				  services) whose jurisdiction is outside the 9-1-1 system jurisdiction, but that is
				  adjacent to or touches that 9-1-1 system's boundary.
"Administrator" means the Statewide 9-1-1 Administrator.
"Aid Outside Normal Jurisdiction Boundaries Agreement" means a
				  written cooperative agreement entered into by all participating and adjacent
				  agencies and public safety agencies providing that, once an emergency unit is
				  dispatched to a request through a system, that unit shall render its services to the
				  requesting party without regard to whether the unit is operating outside its normal
				  jurisdictional boundaries.
"Audible Signal" means a buzzer, bell or tone device used to alert
				  an individual that appropriate action is required.
"Automatic Alarm"
or
"Automatic Alerting
				  Device" means any device that will access the 9-1-1 system for emergency services
				  upon activation
. [
				  50
				  ILCS 750/2 ]
"Automatic Location Identification" or "ALI" means the automatic
				  display at the PSAP of the caller's telephone number, the address/location of the
				  telephone, and supplementary emergency services information.
"Automatic Number Identification" or "ANI" means the automatic
				  display of the telephone number associated with the access line from which a call
				  originates on the PSAP monitor.
"Backup PSAP" means a public safety answering point that serves as
				  an alternate to the PSAP for enhanced systems and is at a different location and
				  operates independently from the PSAP. A backup PSAP may accept overflow calls from
				  the PSAP or be activated in the event that the PSAP is disabled.
"Busy Day" means a consecutive 24-hour period during which the
				  greatest volume of traffic is handled in the central office.
"Busy Hour" means the two consecutive half-hours each day during
				  which the greatest volume of traffic is handled in the central office.
"Busy Tone" means an audible signal indicating a call cannot be
				  completed because the called access line is busy. The tone is applied 60 times per
				  minute.
"Call Referral" means a 9-1-1 service in which the PSAP
				  telecommunicator provides the calling party with the telephone number of the
				  appropriate public safety agency or other provider of emergency services.
"Call Relay" means a 9-1-1 service in which the PSAP
				  telecommunicator takes the pertinent information from a caller and relays that
				  information to the appropriate public safety agency or other provider of emergency
				  services.
"Call Transfer" means a 9-1-1 service in which the PSAP
				  telecommunicator receiving a call transfers the incoming call to the appropriate
				  public safety agency or other provider of emergency services.
"Carrier" means a telecommunications carrier and a wireless
				  carrier.
"Central Office" means the site where switching equipment is
				  located. A local central office, also called an end office, is the switching office
				  where individual subscriber's access lines appear. It houses the equipment that
				  receives calls transmitted on the local loop and routes the call over the switched
				  network either directly to the person called, if the call is placed to a location
				  served by the same local central office, or to another central office, if the call
				  is placed to a customer served by a different central office.
"Circuit" means the physical connection (or path) of channels,
				  conductors and equipment between two given points through which an electronic or
				  optical signal may be established.
"Commission" means the Illinois Commerce Commission.
"Customer Premises Equipment" or "CPE" means communications or
				  terminal equipment located in the customer's facilities/terminal equipment at a
				  PSAP.
"Default Routing" means a feature that allows emergency calls to
				  be routed to a designated default PSAP if the incoming emergency call cannot be
				  selectively routed due to ANI failure, garbled digits, or other causes that prevent
				  selective routing.
"Department" means the Department of State Police.
"Direct Dispatch" means a 9-1-1 service that provides for the
				  direct dispatch, by a PSAP telecommunicator, of the appropriate unit upon receipt of
				  an emergency call and the decision as to the proper action to be taken.
"Diverse Routing" means the practice of routing circuits along
				  different physical or electrical paths in order to prevent total loss of 9-1-1
				  service in the event of a facility or hardware failure.
"E9-1-1 Selective Router" means a telecommunications carrier
				  switching office, or stand alone selective routing switch, equipped with enhanced
				  9-1-1 service capabilities. This switch serves as an E9-1-1 selective router for
				  emergency calls from other local offices in the 9-1-1 service area.
"Emergency Call" means any type of request for emergency
				  assistance through the 9-1-1 network, not limited to voice. This may include a
				  session established by signaling with two-way, real-time media and involves a human
				  making a request for help.
"Emergency Service Number" or "ESN" is sometimes known as
				  emergency service zone (ESZ). An ESN is a three- to five-digit number representing a
				  unique combination of public safety agencies (police, fire and emergency medical
				  service) designated to serve a specific range of addresses within a particular
				  geographic area or ESZ. The term ESZ refers to the geographic area itself and is
				  generally used only during the ESN definition process to label specific areas. The
				  ESN facilitates the selective routing of calls to appropriate PSAPs in a traditional
				  legacy 9-1-1 system.
"Emergency Telephone System Board" or "ETSB" means a board
				  appointed by the corporate authorities of any county or municipality that provides
				  for the management and operation of a 9-1-1 system within the scope of the duties
				  and powers prescribed by ETSA. The corporate authorities shall provide for the
				  manner of appointment, provided that members of the board meet the requirements of
				  the statute.
"English Language Translation" or "ELT" means an alphanumeric
				  description of the primary law enforcement, fire and emergency medical service
				  agencies associated with a given emergency services zone number. The ELT (also known
				  as an "agency file" or "tell tale" in some systems) includes the name of the
				  first-responder agency and may include its station number (for dispatch purposes)
				  and telephone number.
"Enhanced 9-1-1" or "E9-1-1" means an emergency telephone system
				  that includes dedicated network, selective routing, database, ALI, ANI, selective
				  transfer, fixed transfer, and a call back number.
"Error ratio" means the percentage of database records that are
				  not Master Street Address Guide valid for a specific 9-1-1 traditional legacy
				  service system.
"Exchange" means a defined area, served by one or more telephone
				  central offices, and approved by the Commission, within which a local exchange
				  carrier furnishes service. Exchanges are identified on exchange boundary maps on
				  file with the Commission.
"Geospatial Mapping Data" means accurate references to a precise
				  location on the earth's surface using latitude, longitude, elevation and datum that
				  identifies the coordinate system used.
"Geographic Information System" or "GIS" means a system for
				  capturing, storing, displaying, analyzing and managing data and associated
				  attributes that are spatially referenced.
"Grade of Service" means P.01 for Basic 9-1-1 or Enhanced 9-1-1
				  services or NENA i3 Solution standard for NG9-1-1 services.
"Interconnected Voice Over Internet Protocol Provider" or
				  "Interconnected VoIP Provider" means every corporation, company, association, joint
				  stock company or association, firm, partnership, or individual, their lessees,
				  trustees or receivers appointed by any court whatsoever that owns, controls,
				  operates, manages, or provides within this State, directly or indirectly,
				  Interconnected VoIP, service,
or the
meaning prescribed in
				  47 CFR
				  9.3
[
				  220
				  ILCS 5/13-234 and 13 -235]. VoIP service is a service
				  that:
enables real-time, two-way voice communications;
requires a broadband connection from the user's location;
requires Internet protocol-compatible customer premises equipment;
				  and
permits users generally to receive calls that originate on the
				  public switched telephone network and to terminate calls to the public switched
				  network.
"IP" means Internet Protocol.
"IP Gateway" means the point at which a circuit-switched call is
				  encoded and repackaged into IP packets. Equipment that provides interconnection
				  between two networks with different communications protocols.
"Joint ETSB" means a Joint Emergency Telephone System Board
				  established by intergovernmental agreement of two or more municipalities or
				  counties, or a combination thereof, to provide for the management and operation of a
				  9-1-1 system.
"Local Loop" means a channel between a customer's network
				  interface and its serving central office. The most common form of loop, a pair of
				  wires, is also called a line.
"Logging Recorder" means a device that records, stores and is
				  capable of playing back all communication media with the domain to which it is
				  assigned. Media can include, but is not limited to, voice, radio, text and network
				  elements involved with routing a 9-1-1 call. Logging recorders should have the
				  capability to simultaneously record from several sources.
"Master Street Address Guide" or "MSAG" means the computerized
				  geographic file that either consists of all street and address data or its
				  functional equivalent (i.e., Geospatial Mapping Data) within the 9-1-1 system area.
				  This database is the key to the selective routing capability of E9-1-1 systems. It
				  matches an originating caller to a specific answering point based on the address
				  data. The MSAG will require updating after the initial file is created.
"Mechanical Dialer" means a device that either manually or
				  remotely triggers a dialing device to access the 9-1-1 system.
[
				  50
				  ILCS 750/2 ]
"National Emergency Number Association" or "NENA" means the
				  international not-for-profit organization whose purpose is to lead, assist and
				  provide for the development, availability, implementation and enhancement of a
				  universal emergency telephone number or system common to all jurisdictions through
				  research, planning, publications, training and education.
"NENA i3 Solution standard" means the NENA 08-003 Detailed
				  Functional and Interface Standard for NG9-1-1 (i3), published by the National
				  Emergency Number Association, 1700 Diagonal Rd., Suite 500, Alexandria VA 22314
				  (www.NENA.org) (June 14, 2011). These standards are hereby incorporated by reference
				  and do not include any later amendments or additions.
"Network Connection" means a voice grade communication
				  channel directly between a subscriber and a telecommunications carrier's public
				  switched network, without the intervention of any other telecommunications carrier's
				  switched network, that would be required to carry the subscriber's interpremises
				  traffic. The connection either is capable of providing access through the public
				  switched network to a 9-1-1 system, if one exists; or, if no system exists at the
				  time a surcharge is imposed under ETSA Section 15.3
,
would be
				  capable of providing access through the public switched network to the local 9-1-1
				  system if one existed
. [
				  50
				  ILCS 750/2 ]
"Network costs" means those recurring costs that directly relate
				  to the operation of the 9-1-1 network, including costs for interoffice trunks,
				  selective routing charges, transfer lines and toll charges for 9-1-1 services,
				  Automatic Location Information (ALI) database charges, call box trunk circuit
				  (including central office only and not including extensions to fire stations),
				  independent local exchange carrier charges and nonsystem provider charges, carrier
				  charges for third-party database for on-site customer premises equipment, backup
				  PSAP trunks for nonsystem providers, periodic database updates as provided by
				  carrier (also known as "ALI data dump"), regional ALI storage charges, circuits for
				  call delivery (fiber or circuit connection), NG9-1-1 costs, and all associated fees,
				  taxes and surcharges on each invoice. "Network Costs" shall not include radio
				  circuits or toll charges that are for other than 9-1-1 services.
"Network Diagram" means a schematic flow chart that shows the
				  actual network pieces and flow of activities in a picture.
"NG9-1-1" or "Next Generation 9-1-1 Service" means a system
				  comprised of managed IP-based networks, gateways, functional elements and databases
				  that augment or replicate present day E9-1-1 features and functions and provide new
				  capabilities. NG9-1-1 is designed to provide access to emergency services from all
				  sources, and to provide multimedia data capabilities for PSAPs and other emergency
				  service organizations.
"On-site Database" means a copy of the database that resides with
				  the local 9-1-1 Authority.
"Order of Authority" means an order from the Administrator that
				  authorizes public agencies or public safety agencies to provide 9-1-1 service in a
				  geographical area.
"Originating Service Provider" or "OSP" means a communications
				  provider that allows its users or subscribers to originate 9-1-1 voice or nonvoice
				  messages from the public to the 9-1-1 Authority.
"Outbound Notification Systems" means a community outreach tool
				  that automatically disperses information to the public and is not considered a
				  function or part of a 9-1-1 system (see "System").
"Overflow" means a call or position used when a call is blocked or
				  rerouted due to excessive traffic.
"P.01" means the probability (P), expressed as a decimal fraction
				  of an emergency call being blocked. P.01 is the grade of service reflecting the
				  probability that one call out of 100 during the average busy hour of the average
				  busy day will be blocked, or the number of 9-1-1 circuits or facilities from the
				  9-1-1 system provider's routing equipment to the primary PSAP or PSAPs that is
				  sufficient to complete 99% of all requests for emergency service during the average
				  busy hour of the average busy day.
"Participating Agencies" means any public or private safety agency
				  (police, firefighting, emergency medical and ambulance services or other emergency
				  services, pursuant to ETSA Section 4) whose jurisdiction is located within the 9-1-1
				  system boundaries.
"Primary Point of Contact" or "9-1-1 Contact Person" means the
				  individual designated by the 9-1-1 Authority as the contact point for the
				  participating telecommunications carriers.
"Private Branch Exchange" or "PBX" means a private telephone
				  system and associated equipment located on the user's property that provides
				  communications between internal stations and external networks.
"Public Agency" means the State or any unit of local
				  government or special purpose district located in whole or in part within this State
				  that provides police, firefighting, medical or other emergency services
or
				  has authority to do so. [
				  50
				  ILCS 750/2 ].
"Public Safety Agency" means a functional division of a public
				  agency that provides police, firefighting, medical or other emergency
				  services.
"Public Safety Answering Point" or "PSAP" means the initial
				  answering location of an emergency call.
"Secondary Answering Point" or "SAP" means a location, other than
				  a PSAP, that is able to receive the voice, data and call back number of E9-1-1 or
				  NG9-1-1 emergency call transferred from a PSAP and completes the call taking process
				  by dispatching police, medical, fire or other emergency responders.
"Selective Routing" means a switching system that automatically
				  routes calls to predetermined PSAPs based on the location of the calling telephone
				  number.
"Service Address" means the location of the primary use of the
				  network connection or connections.
"Sexual Assault" or "Sexual Abuse" means an act of nonconsensual
				  sexual conduct or sexual penetration, as defined in Section 12-12 of the Criminal
				  Code of 1961 or Section 11-0.1 of the Criminal Code of 2012 [ 720 ILCS 5 ],
				  including, without limitation, acts prohibited under Sections 12-13 through 12-16 of
				  the Criminal Code of 1961 or Sections 11-1.20 through 11-1.60 of the Criminal Code
				  of 2012.
"Split Exchange" means an exchange shared with more than one 9-1-1
				  system.
"Surcharge" means a monthly amount imposed, pursuant to ETSA
				  Section 20, on all customers of telecommunications carriers, wireless carriers and
				  interconnected VoIP providers for the purpose of installing and maintaining an E
				  9-1-1 or NG9-1-1 system, with the exception of a municipality with a population of
				  500,000 or greater.
"System" means the communications equipment and related software
				  applications required to produce a response by the appropriate emergency public
				  safety agency or other provider of emergency services as a result of an emergency
				  call.
"TDD" means a telecommunications device for the deaf. See
				  "TTY".
"Telecommunications Carrier" or "Carrier" shall have the same
				  meaning ascribed in Section 13-202 of the Public Utilities Act [
				  220
				  ILCS 5/13-202 ], including those carriers acting as
				  resellers of telecommunications services. It includes telephone systems operating as
				  mutual concerns, but does not include a wireless carrier.
"Telecommunications Service" shall have the meaning ascribed in
				  the Public Utilities Act [
				  220
				  ILCS 5/13-203 ].
"Telecommunicator" means a person who is trained and employed in
				  public safety telecommunications and is qualified to answer incoming emergency calls
				  and/or provides for the appropriate emergency response, either directly or through
				  communication with the appropriate PSAP, SAP or VAP.
"Terminal Equipment" means telephone station apparatus.
"Transfer" means a feature that allows the PSAP telecommunicator
				  to transfer emergency calls to a specific location or secondary PSAP.
"Trunk" means a transmission path between switching units,
				  switching centers and/or toll centers.
"TTY" or "Teletypewriter" means a telegraph device capable of
				  transmitting and receiving alphanumeric information over communications channels and
				  capable of servicing the needs of those persons with a hearing or speech
				  disability.
"Uninterruptible Power Supply" means an emergency power source
				  that can detect any change in power line frequency or voltage and automatically
				  compensates for these changes by supplying additional power or converting to an
				  auxiliary power source, without any loss of voltage or frequency.
"Vendor" means an entity that provides some or all elements of
				  E9-1-1, 9-1-1, and/or other services for which it incurs network costs for one or
				  more 9-1-1 Authorities.
"Virtual Answering Point" or "VAP" means a temporary or
				  nonpermanent location that:
is capable of receiving an emergency call;
contains a fully functional worksite that is not bound to a
				  specific location, but rather is portable and scalable, connecting emergency call
				  takers or dispatchers to the work process; and
is capable of completing the call dispatching
				  process.