Hawaii Administrative Rules › Title 17 - DEPARTMENT OF HUMAN SERVICES › Department of Human Services › Chapter 681 - ISSUANCE OF BENEFITS › Subchapter 5 - ELECTRONIC BENEFIT TRANSFER › Section 17-681-51 - Definitions

Current through June, 2024
As used in this subchapter:
"Acquirer" means a financial institution that may:
(1) own or operate automated teller machines,
(2) sign merchant agreements with merchants for the
					 acceptance of the Hawaii EBT card, or
(3) sign agreements with ATM terminal drivers for the
					 acceptance of the Hawaii EBT card.
"Adjustments" means a credit or debit transaction to
					 correct a system error, correct an inaccurate record of a transaction, or to
					 correct an out-of-balance condition that is identified in the settlement
					 process.
"Alternate payee" means an adult designated by the primary
					 payee to receive an EBT card.
"Automated Clearing House" or "ACH" means the network
					 operated by the Federal Reserve and financial institutions to electronically
					 process and settle funds transfers between financial institutions.
"Automated teller machine" or "ATM" means a machine used to
					 withdraw financial assistance benefits.
"Bank day" means the weekday on which the bank is open for
					 business. It does not include weekends or holidays.
"Calendar day" means the actual day of the month. It
					 includes weekdays, weekends, and holidays.
"Dormant" means the inactive status of an EBT account after
					 ninety days of no debit transaction.
"Cash assistance households" means households receiving
					 cash payments from any of the employment and child care programs as defined in
					 chapters
					 17-794.1 and 17-798.2 and from any of
					 the financial assistance programs as defined in section 17-600-3, excluding
					 medical assistance, social services, and transportation assistance.
"Electronic benefit transfer system" or "EBT" means a
					 computer-based system in which the financial assistance and SNAP benefit
					 authorization is received from a central computer through an automated teller
					 machine or point-of-sale device.
"EBT card" means the card issued by the department which
					 will allow the holder to access benefits in an EBT account through an ATM or
					 POS device.
"EBT cash account" means an account or file that is
					 maintained by the EBT contractor on behalf of the household which contains the
					 household's authorized cash or financial assistance benefits.
"EBT SNAP account" means an account or file that is
					 maintained by the EBT contractor on behalf of the household which contains the
					 household's authorized SNAP benefits.
"EBT transaction" means a transaction authorized from
					 either the EBT cash account or EBT SNAP account in which the entire transaction
					 amount debited is from the corresponding EBT account.
"Expunged benefits" means benefits that are reverted back
					 to the State because the household failed to debit their benefits from their
					 EBT account within the required timeframes established by this
					 subchapter.
"Gateway" means a service provided by a network for access
					 to other regional or national networks.
"Hawaii Automated Network of Assistance system" or "HANA"
					 means the computerized eligibility system that is designed to provide on-line
					 client tracking, case management, payment, process automation and computerized
					 report capabilities for line staff and administration for the maintenance of
					 the employment and child care programs as defined in chapters
					 17-794.1 and 17-798.2
"Hawaii Automated Welfare Information system" or "HAWI"
					 means the computerized eligibility system that is designed to provide on-line
					 client tracking, case management, payment, process automation and computerized
					 report capabilities for line staff and administration for the maintenance of
					 the financial assistance and SNAP programs.
"Host computer" means the computer system that stores,
					 maintains and updates the EBT records and accounts.
"Misdispensement" means the failure of an automated teller
					 machine to dispense out the correct amount of cash.
"Network" means an organization or company that operates
					 computer hardware and software and telecommunication links to enable the
					 interchange of commercial debit transactions.
"Off-line" means a transaction that is processed manually
					 by a merchant because the merchant does not have a direct electronic connection
					 through the Gateway to the EBT system.
"Personal identification number" or "PIN" means a secret
					 number selected by the household to be used with the EBT card to receive
					 benefits.
"Point-of-sale device" or "POS" means a machine in a food
					 store that is used to allow SNAP recipients to purchase food items.
"Primary payee" means the primary information person
					 identified in the Hawaii Automated Welfare Information System.
"Processor" means any company processing transactions on
					 behalf of a financial institution, acquirer, or merchant.
"Provisional credit" means the process by which the EBT
					 account is immediately re-credited pending an audit review by the EBT
					 contractor whenever the system incorrectly debits the household's EBT account
					 due to an electronic malfunction of the system caused by a telecommunication
					 time-out or an error by the Processor.
"Re-presentment" means the process by which the EBT
					 contractor will seek repayment or debit an EBT account when a manual
					 authorization of the transaction is approved by the EBT contractor to the
					 merchant because the EBT host system is down and the transaction authorization
					 is based upon a backup data system. In the event the household's account
					 balance is insufficient to cover the amount of the manual transaction, the EBT
					 contractor may re-present or debit the disallowed transaction from benefits
					 deposited into the household's EBT account in future months.
"Reversal" means the electronic cancellation of a
					 transaction usually due to a system error.
"Surcharge" means a fee deducted from a cardholder's
					 account by a financial institution which owns or operates automated teller
					 machines that accepts the Hawaii EBT card.
"System error" means an error resulting from a malfunction
					 at any point in the redemption process: from the system host computer, to the
					 switch, to the third party processors, store host computer or POS device.