Illinois Administrative Code › Title 11 - ALCOHOL, HORSE RACING, LOTTERY, AND VIDEO GAMING › Part 325 - ADVANCE DEPOSIT WAGERING (ADW) › Section 325.30 - Advance Deposit Wagering Rules

Current through Register Vol. 48, No. 28, July 12, 2024
a) The ADW licensee shall notify the patron,
			 at the time of opening the account, of any rules the ADW licensee has made
			 concerning deposits, withdrawals, average daily balance, user fees, interest
			 payments and any other aspect of the operation of the account. The ADW licensee
			 shall notify the patron, whenever the rules governing the account are changed,
			 before the new rules are applied to the account and shall include the
			 opportunity for the patron to close or cash-in the account. The patron shall be
			 deemed to have accepted the rules of account operation upon establishing and
			 maintaining a balance on the account.
b) The ADW licensee reserves the right at any
			 time and for any reason to refuse to open a patron account, to accept a wager,
			 to accept a deposit, or to close an account.
c) Each account holder shall provide such
			 personal information as the ADW licensee and the Board require by mail, email
			 or on-line application, including an address to which communications are to be
			 delivered. The ADW licensee shall provide each account holder an account
			 number, username and password to be used by the patron to confirm the validity
			 of every account transaction. Each account holder shall be responsible for
			 keeping his or her username and password confidential and shall be deemed to be
			 aware of the status of that account at all times and responsible for all
			 activity on the account. Wagers shall not be accepted that would exceed the
			 available balance of that account. Any account not updated when a transaction
			 is completed shall be inoperable until the transaction is posted and the
			 account balance updated.
d) Account
			 deposits may be made in cash, check, money order, credit card, debit card,
			 other electronic fund transfers, or any other means if permitted by the ADW
			 licensee. As allowable by State and federal law, deposit holding periods will
			 be permitted by the ADW licensee. A receipt for the deposit, in hard copy or
			 electronic format, shall be issued to the account holder, but does not need to
			 reflect the current account balance.
e) When a customer account is entitled to a
			 payout or refund, monies shall be credited promptly to the respective accounts.
			 The account holder shall verify proper credits and notify the ADW licensee
			 pursuant to the terms of the customer agreement. Unresolved disputes may be
			 forwarded to the Board by the ADW licensee or the account holder. No claim
			 shall be considered by the Board unless submitted in writing and accompanied by
			 supporting evidence.
f) Account
			 Operation
1) The ADW licensee must maintain
			 complete records of every deposit, withdrawal, wager and winning payout. These
			 records shall be made available to the Board upon request.
2) For account wagers made by telephone, the
			 ADW licensee shall make a voice or data recording of the entire transaction and
			 shall not accept any wager if the voice or data recording system is inoperable.
			 Voice and data recordings shall be retained for not less than 6 months and
			 shall be made available to the Board upon request. In the case of a wager made
			 by telephone, the voice or data recording of the confirmation of the
			 transaction shall be deemed to be the actual wager, regardless of what was
			 recorded by the pari-mutuel system.
3) The ADW licensee shall provide for the
			 account holder's review and verification of a wager before it is accepted by
			 the ADW licensee. Neither the account holder nor the ADW licensee shall change
			 a wager after the account holder has reviewed and verified the wager. All
			 wagering cancellation policies shall be approved by the State Director of
			 Mutuels.