Hawaii Administrative Rules › Title 6 - DEPARTMENT OF BUDGET AND FINANCE › Division - PUBLIC UTILITIES COMMISSION › Chapter 80 - COMPETITION IN TELECOMMUNICATIONS SERVICES › Subchapter 8 - STANDARDS FOR TELECOMMUNICATIONS SERVICE › Section 6-80-87 - Operating standards for telecommunications service - general

Current through June, 2024
A telecommunications carrier shall:
(1) Provide telecommunications services on a
				  non-discriminatory basis to all customers similarly situated or within a
				  reasonably constituted class, according to any applicable commission standards
				  or any tariffs on file with the commission;
(2) Employ prudent management and engineering
				  practices that ensure the availability of sufficient facilities and personnel
				  to achieve the standards of service quality required by prudent
				  telecommunications industry practice, and this chapter;
(3) Provide telecommunications service in its
				  service exchange twenty-four hours a day. The carrier shall provide sufficient
				  equipment and operating capabilities at all times, including during the average
				  busy hour and average busy season. As used in this paragraph, "busy hour" means
				  the hour each day during which the greatest volume of traffic is handled in the
				  central office, and "busy season" means the consecutive thirty-day period of
				  the year during which the greatest volume of traffic is handled in the central
				  office;
(4) Design, construct,
				  install, operate, and maintain its plants, facilities, and equipment in a
				  manner consistent with prudent and generally accepted telecommunications
				  industry practices and standards, except as modified by the
				  commission;
(5) Keep all meters and
				  recording devices used to record data and prepare customers' bills and the
				  controlling channel equipment associated with such meters and recording devices
				  in good operating condition, and periodically inspect and test the equipment to
				  ensure proper functioning;
(6) Make
				  reasonable provision for emergencies resulting from power failures, unusual and
				  prolonged increases in telecommunications traffic, or lack of personnel and
				  from fire, storm, hurricane, or other acts of God;
(7) Adopt and adhere to a maintenance program
				  to ensure safe, adequate, and reliable service at all times;
(8) Adopt and maintain customer response
				  procedures and standards;
(9) Adopt
				  and maintain service reliability procedures and standards;
(10) Maintain sufficient records of its
				  operations, and make such records available to the commission and the consumer
				  advocate at any time upon request;
(11) Maintain current and accurate records of
				  its customers;
(12) Adopt and
				  maintain a suitable safety program;
(13) Adopt and maintain measures that ensure
				  that a customer's choice of carriers or services will not be changed or
				  modified without the customer's authorization, including a stand alone form for
				  written authorizations;
(14) As
				  soon as practical, notify its customers in writing of any changes in price,
				  scope, or quality of service;
(15)
				  Adopt and maintain standards and procedures for respecting and safeguarding
				  personally identifiable customer information, equipment, and records;
(16) Maintain on file in each of its instate
				  business offices its complete tariffs and exchange maps and make them available
				  for public inspection during regular business hours;
(17) Permit all carriers to have
				  nondiscriminatory access to telephone numbers, operator services, directory
				  assistance, and directory listing, with no unreasonable dialing delays;
				  and
(18) To the extent readily
				  achievable, ensure that telecommunications service is accessible to and usable
				  by individuals with disabilities, as that term is defined by §3(2)(A) of
				  the Americans with Disabilities Act of 1990 (
				  42 U.S.C.
				  §12102(2)(A)
				  ).