California Code of Regulations › Title 10 - Investment › Chapter 7.66 - Technology, Trade and Commerce Agency Hyperlink Criteria for Central Reservation Services › Section 5359.5 - Proposal Content and Scoring Criteria

Current through Register 2024 Notice Reg. No. 28, July 12, 2024
Proposals submitted by Central Reservation Services shall
				contain the information described in subsections (a) through (j).
(a) The name, address, telephone number,
			 e-mail address, and when available, facsimile number of the Central Reservation
			 Service.
(b) The name and title of
			 the Central Reservation Service's Authorized Representative.
(c) The name and title of the Central
			 Reservation Service's contact person, if different than subsection
			 (b)
(d) A description of the
			 Lodging Properties to be included in the Central Reservation Service's
			 inventory at the time that the hyperlink is established. This description shall
			 include the number of Lodging Properties that have the capacity to provide Real
			 Time Reservations, the number of Lodging Properties located in each of the
			 Tourism Marketing Regions, and the number of Lodging Properties that will be
			 depicted graphically or in photographs. A Specialty Central Reservation Service
			 shall also describe the category of Lodging Property to which its inventory
			 shall be dedicated, the number of Lodging Properties that exist in that
			 category statewide, and documentation that indicates how that number was
			 determined. (0 to 15 points)
(e) A
			 description of the method the Central Reservation Service shall use to display
			 Lodging Properties that meet a User's request. (0 to 10 points)
(f) A description of the Central Reservation
			 Service's User support component. This description shall include the number of
			 live operators available to respond to User's queries and the hours the
			 operators will be on duty. This description shall also identify any
			 subcontractor(s) that will provide User support, including the subcontractor's
			 name, address and telephone number, and a brief description of the
			 subcontractor's experience in User support. (0 to 15 points)
(g) A description of the application process
			 used by the Central Reservation Service when selecting Lodging Properties for
			 inclusion in its inventory. (0 to 5 points)
(h) A description of the measures the Central
			 Reservation Service shall take to prevent the pilferage of credit card numbers
			 and other personal information submitted by Users. (0 to 10 points)
(i) A description of the features the Central
			 Reservation Service shall include on its web site to assist Travel Agents in
			 identifying and booking commissionable Lodging Properties. (0 to 10
			 points)
(j) A description of the
			 Central Reservation Service's experience in providing consumer and travel
			 related services (0 to 10).
(k) A
			 certification signed and dated by the Central Reservation Service's Authorized
			 Representative. The certification shall include the following language: I
			 hereby certify, under penalty of perjury under the laws of the State of
			 California, that the information provided in this report is true and correct
			 and that I will inform the California Trade and Commerce Agency, Office of
			 Tourism immediately of any changes therein.
1. New section
				filed 7-20-2001; operative 8-19-2001 (Register 2001, No.
				29).
Note: Authority cited: Section
				  11152,
				  Government Code. Reference: Sections
				  15364.51(f)
				  and
				  15354.53,
				  Government Code.