Florida Administrative Code › 60 - DEPARTMENT OF MANAGEMENT SERVICES › 60FF - Technology Program › Chapter 60FF-2 - STATE COMMUNICATIONS ORDER PROCESSING AND BILLING › Section 60FF-2.005 - SUNCOM Charges and Billing

Current through Reg. 50, No. 138; July 16, 2024
(1) SUNCOM
				Charges to Customers.
(a) The Department
				provides SUNCOM invoices and invoicing detail to Customers electronically
				through the secure Web site: http://suncombilling.myflorida.com.
(b) Payment Processes -
1. To properly satisfy an invoice the
				Customer must provide complete information with the payment that is sufficient
				to ensure that the Department receives the credits and they are attributable to
				the correct invoice.
2. Customers
				who properly satisfy the invoice through the State accounting system (with a
				Journal Transfer) need not provide any other documentation to the
				Department.
3. Customers who
				properly satisfy the invoice through other electronic methods established by
				the State Chief Financial Officer need not provide any other documentation to
				the Department.
4. Customers
				properly satisfying the invoice via any other means shall send one copy of the
				summary element with the payment to:
Department of Management Services
Division of Telecommunications (SUNCOM)
Post Office Box 6448
Tallahassee, Florida 32314-6448.
(c) The entire amount of the bill is due
				within 30 days from the date the invoice was printed.
1. Non-payment of the bill within 31 days
				from the date the invoice was printed shall result in a notice of nonpayment
				describing potential consequences of failure to make a timely payment in
				accordance with the provisions in paragraph 60FF-2.005(1)(d), F.A.C., and
				criteria in paragraph 60FF-2.005(1)(e), F.A.C.
2. Non-payment of the bill within 60 days
				from the date the invoice was printed shall result in a second notice of
				nonpayment warning the Customer of the potential consequences of failure to
				make a timely payment in accordance with the provisions in paragraph
				60FF-2.005(1)(d), F.A.C., and criteria in paragraph 60FF-2.005(1)(e),
				F.A.C.
3. Non-payment of the bill
				within 90 days from the date the invoice was printed shall result in a third
				notice of nonpayment warning the Customer of the potential consequences of
				failure to make a timely payment in accordance with the provisions in paragraph
				60FF-2.005(1)(d), F.A.C., and criteria in paragraph 60FF-2.005(1)(e),
				F.A.C.
4. Non-payment of the bill
				within 120 days from the date the invoice was printed shall result in a fourth
				notice of nonpayment warning the Customer of the potential consequences of
				failure to make a timely payment in accordance with the provisions in paragraph
				60FF-2.005(1)(d), F.A.C., and criteria in paragraph 60FF-2.005(1)(e),
				F.A.C.
(d) The remedies
				and consequences for failure to make timely payment may include:
1. Prohibition on obtaining new SUNCOM
				services; and,
2. Suspension of
				services; and,
3. Use of debt
				collection processes to obtain payment; and,
4. Suspension of the services related to the
				unpaid invoices; and,
5. Suspension
				of all SUNCOM services to the Customer that has failed to make timely
				payment.
(e) The
				Department shall consider the following criteria in determining remedies for
				non-payment:
1. The length of time the invoice
				has not been paid; and
2. The
				existence of related legitimate and timely charge disputes from the Customer in
				accordance with subsection 60FF-2.005(6), F.A.C.; and,
3. The risk that the Customer will exist in
				the future as an ongoing operation and thus will be able to satisfy the debt in
				the future; and,
4. The size of the
				debt; and,
5. The Customer's good
				faith commitments and efforts to satisfy the debt; and,
6. The public service ramifications from
				suspension.
(f) Disputing
				Charges - If the Customer disputes any of the charges on a SUNCOM invoice, the
				Customer shall submit a "charge dispute" via electronic mail to the following
				address: SUNCOMInv@dms.myflorida.com.
1. The
				electronic mail shall contain the following:
(I) The phrase "Charge Dispute-Invoice
				Number" followed by the name of the Customer in the subject line of the
				electronic mail.
(II) A detailed
				description of the dispute. The simplest and most effective description shall
				cite CSA data that indicates that the charge is unwarranted. Absent CSA data
				that supports the Customer's claim, the description shall cite other
				documentation and provide a thorough rationale for the claim including an
				explanation regarding why the CSA data does not support the claim.
(III) Supporting
				attachments.
2. In spite
				of the Customer's dispute of a portion of the charges, the Customer shall pay
				the entire invoice, including the disputed charges, and await resolution of the
				dispute and a subsequent credit from the Department.
(I) However, if the Customer makes a good
				faith determination that the disputed charge constitutes an onerous obligation
				and the Customer has a good faith belief that the charge is unwarranted, the
				Customer may withhold payment for the corresponding portion of the charge that
				is in dispute. If the Customer chooses to exercise this option, the Customer
				shall include a statement akin to the following in their charge dispute:
				"Because this disputed charge constitutes an onerous cost and the Customer is
				confident that the disputed charge is unwarranted, the Customer is withholding
				payment for the portion of the invoice related to the disputed
				charge."
(II) The Customer shall
				never withhold payment for charges that are unrelated to the specific charge
				that is disputed. If an invoice includes disputed charges, the Customer must
				satisfy the invoice for an amount equal to the portion of the invoice that is
				not disputed.
3. Barring
				prohibitively complicated factors, the Department shall resolve the disputed
				charge within two billing cycles from the date of the charge notification.
(I) If the Department concurs with the
				Customer, the Department shall inform the Customer via a reply to the charge
				dispute via electronic mail and issue a credit for the amount of the dispute on
				the next amendable invoice.
(II) If
				the Department does not concur with the Customer, the Department shall inform
				the Customer and provide the rationale for its conclusion in a reply to the
				charge dispute via electronic mail.