reglab/statecodes huggingface dataset:
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RULES FOR DEPOSIT, DENIAL, AND TERMINATION OF SERVICE FOR INDUSTRIAL, LARGE COMMERCIAL, AND IRRIGATION CUSTOMERS › Section 31.21.01.604 - GROUNDS FOR TERMINATION OF SERVICE WITHOUT PRIOR NOTICE

Current through August 31, 2023
A utility may terminate service without prior notice to the
				  customer as specified in Rule
				  602 only: (3-31-22)
01.
Dangerous Conditions
. If a
				condition immediately dangerous or hazardous to life, physical safety, or
				property exists, or if necessary to prevent a violation of federal, state or
				local safety or health codes. (3-31-22)
02.
Order to Terminate
. Upon
				order by any court, the Commission, or any other duly authorized public
				authority. (3-31-22)
03.
Illegal Use of Utility
. If such service is obtained, diverted or used
				without the authorization or knowledge of the utility; or (3-31-22)
04.
Unable to Contact Customer
.
				If the utility has tried diligently to meet the notice requirements of Rule
				602, but has been unsuccessful in
				its attempt to contact the customer. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RULES FOR DEPOSIT, DENIAL, AND TERMINATION OF SERVICE FOR INDUSTRIAL, LARGE COMMERCIAL, AND IRRIGATION CUSTOMERS › Section 31.21.01.605 - NOTICE TO COMMISSION PRIOR TO TERMINATION

Current through August 31, 2023
A utility will provide written notice to the Commission of
				  its intent to terminate service to an industrial or large commercial customer
				  at least seven (7) days before the scheduled termination date. The Commission
				  may stay termination if it finds that the public interest requires service to
				  be maintained to the customer. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › RULES FOR DEPOSIT, DENIAL, AND TERMINATION OF SERVICE FOR INDUSTRIAL, LARGE COMMERCIAL, AND IRRIGATION CUSTOMERS › Section 31.21.01.606. - 699 - RESERVED

Current through August 31, 2023
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.21.01 - CUSTOMER RELATIONS RULES FOR GAS, ELECTRIC, AND WATER PUBLIC UTILITIES (THE UTILITY CUSTOMER RELATIONS RULES) › SUMMARY OF CUSTOMER RULES › Section 31.21.01.700 - INFORMATION TO CUSTOMERS

Current through August 31, 2023
01.
Required
				Information
. Each utility will provide the following information to its
				customers: (3-31-22)
a. A summary of the terms
				and conditions under which service is provided, including the conditions under
				which the utility may request a deposit or deny or terminate service;
				(3-31-22)
b. A statement that:
				(3-31-22)
i. The utility is willing to make
				reasonable payment arrangements; (3-31-22)
ii. The customer may file a complaint with
				the utility and the Commission and that termination of service is prohibited
				while a complaint is pending with the Commission or with a court in the state
				of Idaho; (3-31-22)
iii.
				Termination of service may be postponed due to serious illness or medical
				emergency (residential customers only). (3-31-22)
c. A clear and concise explanation of rate
				schedule(s) applicable to the customer's class of service.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.26.01 - MASTER-METERING RULES FOR ELECTRIC UTILITIES › Section 31.26.01.000 - LEGAL AUTHORITY

Current through August 31, 2023
These rules are adopted under the general legal authority of
				the Public Utilities Law, chapters 1 through 7, Title 61, Idaho Code, and the
				specific authority of Sections
				61-301,
				61-302,
				61-303,
				61-315,
				61-503,
				61-507, and
				61-520, Idaho Code, with regard to
				service. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.26.01 - MASTER-METERING RULES FOR ELECTRIC UTILITIES › Section 31.26.01.001 - TITLE AND SCOPE

Current through August 31, 2023
The name of this chapter is "Master-Metering Rules for Electric
				Utilities." This chapter has the following scope: All electric utilities are
				required to abide by these rules defining when and under what circumstances
				their customers may master-meter tenants of the customer. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.26.01 - MASTER-METERING RULES FOR ELECTRIC UTILITIES › Section 31.26.01.002 - WRITTEN INTERPRETATIONS - AGENCY GUIDELINES

Current through August 31, 2023
Written interpretations to these rules can be obtained from the
				Secretary of the Idaho Public Utilities Commission and are available from the
				office of the Commission Secretary. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.26.01 - MASTER-METERING RULES FOR ELECTRIC UTILITIES › Section 31.26.01.003 - ADMINISTRATIVE APPEALS

Current through August 31, 2023
There are no administrative appeals under these rules because
				they are not procedural rules. If an issue should arise calling for a
				proceeding to apply these rules, that proceeding would be conducted under the
				Commission's Rules of Procedure, IDAPA 31.01.01.000 et seq. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.26.01 - MASTER-METERING RULES FOR ELECTRIC UTILITIES › Section 31.26.01.005 - DEFINITIONS

Current through August 31, 2023
As used in these rules: (3-31-22)
01.
Electric Utility
. Electric
			 utility or utility means an "electrical corporation" as defined by statute in
			 Chapter 1, Title 61, Idaho Code, and orders of the Idaho Public Utilities
			 Commission and decisions of the Supreme Court of Idaho construing those
			 statutes. (3-31-22)
02.
Tenant -- Mobile Home Park
. A tenant of a mobile home park is a person
			 defined as a resident and not a transient by the Manufactured Home Residency
			 Act, Section
			 55-2001 et seq., Idaho Code, and
			 in particular by Section
			 55-2003(164)  and
			 55-2003(195),
			 Idaho Code. (3-31-22)
03.
Tenant -- Multi-Unit Residential or Commercial Building
. A tenant
			 of a multi-unit residential building is a person who is not a transient and who
			 intends to reside in or be a commercial tenant in one (1) of the building's
			 units for a period not less than one (1) month. (3-31-22)
04.
Master-Metering
. Provision
			 of service to multiple tenants through one meter, which measures the aggregate
			 usage of all tenants. Typically, the utility bills the property owner or
			 landlord based on measurement by the master meter. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.26.01 - MASTER-METERING RULES FOR ELECTRIC UTILITIES › MASTER-METERING RULES FOR ELECTRIC UTILITIES › Section 31.26.01.100 - MASTER-METERING AND INDIVIDUAL METERING IN MOBILE HOME PARKS

Current through August 31, 2023
01.
Master Metering Prohibited
.
				Master-metering, whether or not in conjunction with sub-metering of electric
				service by the park operator, is prohibited for any mobile home park connected
				for service by the utility after July 1, 1980. After that date, tenants
				(excluding transients) of mobile home parks must be individually metered and
				billed by the electric utility. (3-31-22)
02.
Exception for Sub-Metered
				Parks
. Any mobile home park connected for service on or before July 1,
				1980 whose spaces for non-transient tenants are been fully sub-metered for
				electricity by the park owners need not be individually metered by the electric
				utility supplying the park. A mobile home park sub-metered by the park operator
				must charge each of their tenants the same rate for electric service that a
				residential customer of the utility serving the park would charge the tenant if
				the tenant were directly metered and billed by the utility. Upon request, the
				utility will provide written instruction on how to calculate bills for
				sub-metered tenants in conformance with the utility's applicable rate schedule.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.26.01 - MASTER-METERING RULES FOR ELECTRIC UTILITIES › MASTER-METERING RULES FOR ELECTRIC UTILITIES › Section 31.26.01.101 - MASTER-METERING AND INDIVIDUAL METERING IN MULTI-OCCUPANT RESIDENTIAL BUILDINGS

Current through August 31, 2023
Multi-occupant residential buildings connected for electric
				  service after July 1, 1980, if the dwelling units for nontransient tenants
				  contain an electric space heating, water heating, or air-conditioning (space
				  cooling) unit that is not centrally controlled and for which the dwelling
				  unit's tenants individually control electric usage. In such case, non-transient
				  tenants will be individually metered and billed by the electric utility.
				  (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.26.01 - MASTER-METERING RULES FOR ELECTRIC UTILITIES › MASTER-METERING RULES FOR ELECTRIC UTILITIES › Section 31.26.01.102 - MASTER-METERING AND INDIVIDUAL METERING IN COMMERCIAL BUILDINGS AND SHOPPING CENTERS

Current through August 31, 2023
Commercial buildings and shopping centers connected for
				  electric service after July 1, 1980, may not be master metered if the units for
				  non-transient tenants contain an electric space heating, water heating, or
				  air-conditioning (space cooling) unit that is not centrally controlled and for
				  which the unit's tenants individually control electric usage. Any non-transient
				  tenants in otherwise master-metered buildings will be individually metered and
				  billed by the utility if the tenant's electric load is significantly greater
				  than that of other tenants in the building or shopping center or exceeds the
				  individual metering threshold found in the utility's tariffs. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › Section 31.31.01.000 - LEGAL AUTHORITY

Current through August 31, 2023
These rules are adopted under the general legal authority of
				the Public Utilities Law, chapters 1 through 7, Title 61, Idaho Code, and the
				specific authority of Sections
				61-301,
				61-302,
				61-303,
				61-315,
				61-503,
				61-507,
				61-515, and
				61-520, Idaho Code, with regard to
				safety and service. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › Section 31.31.01.001 - TITLE AND SCOPE

Current through August 31, 2023
The name of this chapter is the "Gas Service Rules." This
				chapter has the following scope: All gas utilities are required to abide by
				these rules in their provision of gas service. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › Section 31.31.01.002 - WRITTEN INTERPRETATIONS - AGENCY GUIDELINES

Current through August 31, 2023
Written interpretations to these rules can be obtained from the
				Secretary of the Idaho Public Utilities Commission and are available from the
				office of the Commission Secretary. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › Section 31.31.01.003 - ADMINISTRATIVE APPEALS

Current through August 31, 2023
There are no administrative appeals under these rules because
				they are not procedural rules. If an issue should arise calling for a
				proceeding to apply these rules, that proceeding would be conducted under the
				Commission's Rules of Procedure, IDAPA 31.01.01.000 et seq. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › Section 31.31.01.005 - DEFINITIONS

Current through August 31, 2023
As used in these rules, gas utility or gas corporation means a
				"gas corporation" as defined by statute in Chapter 1, Title 61, Idaho Code, and
				orders of the Idaho Public Utilities Commission and decisions of the Supreme
				Court of Idaho construing those statutes. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › CONSTRUCTION, OPERATION, AND MAINTENANCE OF FACILITIES FOR TRANSMISSION AND DISTRIBUTION OF GAS › PRELIMINARIES FOR SERVICE › Section 31.31.01.101 - MAPS OF FACILITIES

Current through August 31, 2023
01.
Maps,
				  Plans, and Records
. Gas corporations must maintain maps, plans, and
				  records as prescribed by this rule. The gas corporation will keep in the
				  principal office of each of its division or district a map or maps and
				  information about the distribution system that will enable the local
				  representatives to furnish information about the gas corporation regarding
				  rendering of service to existing and prospective customers of the gas
				  corporation. The maps will show the size, character, and location of each
				  street main, district regulator, street valve and drip, and when practicable,
				  each service connection in the corresponding territory served. In lieu of
				  showing date of installation and service locations on maps, a card record or
				  other suitable means may be used. (3-31-22)
02.
Maps of Manufacturing, Mixing,
				  Compressor, and Storage Facilities
. Each gas manufacturing or mixing
				  plant and each compressor station and storage facility shall be provided with
				  an accurate ground plan drawn to a suitable scale, showing the entire layout of
				  the plant or station, the location, size, and character of plant, equipment,
				  major pipelines, connections, valves, and other facilities used for the
				  production and delivery of gas, all properly identified. (3-31-22)
03.
Inspection of Facilities
. In
				  determining whether these rules are being complied with, the Commission may
				  inspect facilities and records as necessary, as provided in Section
				  61-521, Idaho Code.
				  (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › CONSTRUCTION, OPERATION, AND MAINTENANCE OF FACILITIES FOR TRANSMISSION AND DISTRIBUTION OF GAS › PRELIMINARIES FOR SERVICE › Section 31.31.01.102 - INSPECTION OF CUSTOMER'S FACILITIES

Current through August 31, 2023
The gas corporation shall inspect the customer's
					 installation before the connection of a meter to ascertain that the
					 installation conforms to the provisions contained in the National Fuel Gas Code
					 and the Uniform Mechanical Code, as adopted by the Commission. If the
					 installation on the customer's premises does not meet these requirements, the
					 Company shall refuse to connect the meter and shall advise the customer in
					 writing the reasons for such refusal. See Customer Relations Rule
					 301, IDAPA 31.21.01.301; see Safety
					 and Accident Reporting Rules
					 201, IDAPA 31.11.01.201.
					 (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › CONSTRUCTION, OPERATION, AND MAINTENANCE OF FACILITIES FOR TRANSMISSION AND DISTRIBUTION OF GAS › STANDARDS FOR SERVICE › Section 31.31.01.151 - STANDARD FOR SERVICE (RULE 151)

Current through August 31, 2023
Service to the customer shall assure the customer of
					 adequate pressure, a definite heat content, and accurate measurement of gas.
					 (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › CONSTRUCTION, OPERATION, AND MAINTENANCE OF FACILITIES FOR TRANSMISSION AND DISTRIBUTION OF GAS › STANDARDS FOR SERVICE › Section 31.31.01.152 - PERIODIC TESTS OF CUSTOMER METERS (RULE 152)

Current through August 31, 2023
01.
Testing of Smaller Capacity Meters
. All meters with capacities up
				  to and including four hundred (400) cubic feet per hour (cfh) that have been in
				  service ten (10) or more years as established by last set date shall be tested
				  within a prescribed sample size as determined in accordance with ANSI/ASQ Z1.4
				  and Z1.9 2003 (R2018), which are incorporated by reference into these rules,
				  which can be found at
https://webstore.ansi.org/Standards/ASQ/
ANSIASQZ1SamplingProcedures. (3-31-22)
02.
Testing of Larger Capacity
				  Meters
. All meters from four hundred one (401) to three thousand (3,000)
				  cfh that have been in service ten (10) years as established by last set date
				  shall be replaced or field tested. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › CONSTRUCTION, OPERATION, AND MAINTENANCE OF FACILITIES FOR TRANSMISSION AND DISTRIBUTION OF GAS › STANDARDS FOR SERVICE › Section 31.31.01.153 - METER PROVING (RULE 153)

Current through August 31, 2023
01.
Meter
				  Provers
. Each gas corporation shall own at least one (1) meter prover of
				  a type approved by the Commission and shall maintain such equipment in proper
				  adjustment and so calibrated that the error of indication shall not exceed
				  one-half percent. No meter prover shall be so placed as to subject it to
				  excessive temperature variation and each meter prover shall be equipped with
				  suitable thermometers and other necessary accessories. Additional meter proving
				  station shall be installed when and where found necessary by the Commission.
				  (3-31-22)
02.
Testing
				  Apparatus for Large Capacity Meters
. Each gas utility using orifice
				  meters, high pressure meters, proportional meters, or other large capacity
				  meters shall own and maintain testing apparatus of a type approved by the
				  Commission. (3-31-22)
03.
Accuracy of Meter Provers and Testers
. The accuracy of all provers and
				  methods of operation may be established from time to time by a representative
				  of the Commission. Any alterations, accidents, or repairs that might affect the
				  accuracy of any meter prover, or the method of operating it, shall be promptly
				  reported in writing to the Commission. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › CONSTRUCTION, OPERATION, AND MAINTENANCE OF FACILITIES FOR TRANSMISSION AND DISTRIBUTION OF GAS › STANDARDS FOR SERVICE › Section 31.31.01.154 - CUSTOMER METER ACCURACY REQUIREMENTS (RULE 154)

Current through August 31, 2023
01.
Accuracy of Meters
. A new gas meter installed for the use of any
				  customer shall not be more than two percent (2%) slow and not more than one
				  percent (1%) fast. Every meter removed from service when opened for repairs
				  shall be adjusted to be not more than two percent (2%) slow and not more than
				  one percent (1%) fast before being reset; and if not opened for repairs may be
				  reset without adjustment if found to be not more than two percent (2%) in error
				  fast or slow, when passing as in both instances at the test rates provided for
				  in Rule 155 (Customer
				  Meter Test Loads). (3-31-22)
02.
Removal of Defective Meters From Service
. No meter that is
				  mechanically defective shall be placed in service or allowed to remain in
				  service after the defect has been discovered. When any gas meter is not
				  connected in service, the inlet and outlet shall be capped to prevent the
				  drying out of the diagrams. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › CONSTRUCTION, OPERATION, AND MAINTENANCE OF FACILITIES FOR TRANSMISSION AND DISTRIBUTION OF GAS › STANDARDS FOR SERVICE › Section 31.31.01.155 - CUSTOMER METER TEST LOADS (RULE 155)

Current through August 31, 2023
01.
Testing
				  of Meters
. All tests to determine the accuracy of registrations of gas
				  service meters shall be made with a suitable meter prover or testing equipment.
				  Unless exempted by order of the Commission, at least two (2) test runs shall be
				  made on each bellows type displacement meter, the results of which shall agree
				  with each other within one-half of one percent (.5%). (3-31-22)
02.
Gas Flows During Testing
.
				  The rate of flow to be used in testing meters having capacities up to and
				  including three thousand (3,000) cubic feet per hour shall be twenty percent
				  (20%) and one hundred percent (100%) of the rated capacity. The one hundred
				  percent (100%) capacity or open run test shall not be taken into consideration
				  in arriving at the accuracy of these meters. Meters having capacities of above
				  three thousand (3,000) cubic feet per hour, except orifice meters, shall be
				  tested both at twenty percent (20%) and one hundred percent (100%) of their
				  capacity. For the purpose of determining the accuracy of these meters, the
				  average of twenty percent (20%) and one hundred percent (100%) tests shall be
				  used. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.31.01 - GAS SERVICE RULES › CONSTRUCTION, OPERATION, AND MAINTENANCE OF FACILITIES FOR TRANSMISSION AND DISTRIBUTION OF GAS › STANDARDS FOR SERVICE › Section 31.31.01.156 - CUSTOMER METER TEST RECORDS (RULE 156)

Current through August 31, 2023
01.
Records of Meter Tests
. Annually each gas utility will make tabulations
				  of the results of all meter accuracy tests required by these rules and keep
				  records of tests of the accuracy of each of its meters, until superseded by a
				  later test, but not less than two (2) years. These records shall give:
				  (3-31-22)
a. Sufficient information to
				  identify the meter; (3-31-22)
b.
				  The reason for the test; (3-31-22)
c. The date of the test and reading of the
				  meter; (3-31-22)
d. The name of the
				  person making the test; and (3-31-22)
e. The accuracy as found and as left,
				  together with enough of the data taken at the time of the test to permit the
				  convenient checking of the methods employed and the calculations.
				  (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.36.01 - POLICIES AND PRESUMPTIONS FOR SMALL WATER COMPANIES › Section 31.36.01.000 - LEGAL AUTHORITY

Current through August 31, 2023
These rules are adopted under the general legal authority of
				the Public Utilities Law, chapters 1 through 7, Title 61, Idaho Code, and the
				specific authority of Sections
				61-301,
				61-302,
				61-303,
				61-315,
				61-501,
				61-502,
				61-503,
				61-507,
				61-508,
				61-515,
				61-520, and
				61-523, Idaho Code, with regard to
				valuation and service. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.36.01 - POLICIES AND PRESUMPTIONS FOR SMALL WATER COMPANIES › Section 31.36.01.001 - TITLE AND SCOPE

Current through August 31, 2023
The name of this chapter is "Policies and Presumptions for
				Small Water Companies." This chapter has the following scope: All small water
				companies created or certified after the effective date of these rules
				(November 1, 1987) are subject to the policies and presumptions of these rules.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.36.01 - POLICIES AND PRESUMPTIONS FOR SMALL WATER COMPANIES › Section 31.36.01.002 - WRITTEN INTERPRETATIONS - AGENCY GUIDELINES

Current through August 31, 2023
Written interpretations to these rules can be obtained from the
				Secretary of the Idaho Public Utilities Commission and are available from the
				office of the Commission Secretary. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.36.01 - POLICIES AND PRESUMPTIONS FOR SMALL WATER COMPANIES › Section 31.36.01.003 - ADMINISTRATIVE APPEALS

Current through August 31, 2023
There are no administrative appeals under these rules because
				they are not procedural rules. If an issue should arise calling for a
				proceeding to apply these rules, that proceeding would be conducted under the
				Commission's Rules of Procedure, IDAPA 31.01.01.000 et seq. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.36.01 - POLICIES AND PRESUMPTIONS FOR SMALL WATER COMPANIES › Section 31.36.01.005 - DEFINITIONS

Current through August 31, 2023
As used in these rules, water utility, water company, or water
				corporation means a "water corporation" as defined by statute in Chapter 1,
				Title 61, Idaho Code, and orders of the Idaho Public Utilities Commission and
				decisions of the Supreme Court of Idaho construing those statutes.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.36.01 - POLICIES AND PRESUMPTIONS FOR SMALL WATER COMPANIES › Section 31.36.01.101 - SMALL WATER COMPANIES DEFINED

Current through August 31, 2023
Small water companies are water corporations as defined by the
				Public Utilities Law that: (3-31-22)
01.
Gross Revenue
. Have or
			 anticipate not more than fifty thousand dollars ($50,000) annual gross revenues
			 from water operations, or (3-31-22)
02.
Customer Base
. Provide
			 service to fewer than three hundred (300) customers or propose initially to
			 provide service to fewer than three hundred (300) customers.
			 (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.36.01 - POLICIES AND PRESUMPTIONS FOR SMALL WATER COMPANIES › Section 31.36.01.102 - PRESUMPTION OF CONTRIBUTED CAPITAL

Current through August 31, 2023
In issuing certificates for a small water company or in setting
				rates for a small water company, it will be presumed that the capital
				investment in plant associated with the system is contributed capital, i.e.,
				that this capital investment will be excluded from rate base. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.000 - LEGAL AUTHORITY

Current through August 31, 2023
These rules are adopted under the general legal authority of
				the Public Utilities Law, Chapters 1 through 7, Title 61, Idaho Code, and the
				Telecommunications Act of 1988, Chapter 6, Title 62, Idaho Code, and the
				specific authority of Sections
				61-301,
				61-302,
				61-303,
				61-315,
				61-503,
				61-507,
				61-520,
				62-605,
				62-606,
				62-612,
				62-616, and
				62-622, Idaho Code, with regard to
				service. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.001 - TITLE AND SCOPE

Current through August 31, 2023
The name of this chapter is the "Customer Relations Rules for
				Telephone Corporations Providing Services in Idaho Subject to Customer Service
				Regulation by the Idaho Public Utilities Commission," (The Telephone Customer
				Relations Rules). For companies subject to Commission regulation under Title
				62, Idaho Code, these rules apply to companies providing local exchange service
				as defined in Section
				62-603, Idaho Code. This chapter
				has the following scope: These rules provide a set of fair, just, reasonable,
				and non-discriminatory rules to address recurring areas of disagreement between
				local exchange companies and other telephone companies and customers with
				regard to deposits, guarantees, billing, application for service, denial of
				service, termination of service, complaints to telephone companies, billing for
				interrupted service, and provision of certain information about customers to
				authorities. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.002 - WRITTEN INTERPRETATIONS - AGENCY GUIDELINES

Current through August 31, 2023
Written interpretations to these rules can be obtained from the
				Secretary of the Idaho Public Utilities Commission and are available from the
				office of the Commission Secretary. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.003 - ADMINISTRATIVE APPEALS

Current through August 31, 2023
This rule governs formal complaints and requests for exemption
				under these rules. Any telephone company or customer requesting and receiving
				an informal staff determination with regard to a complaint may formally request
				the Commission to review the staff's determination. If unusual hardships result
				from the application of any of these rules, any telephone company or customer
				may apply to the Commission for, or the Commission on its own motion may order,
				a permanent or temporary exemption. A formal complaint or request for exemption
				must be filed with the Commission pursuant to the Commission's Rules of
				Procedure, IDAPA 31.01.01.000 et seq. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.005 - DEFINITIONS

Current through August 31, 2023
The following definitions are used in this title and chapter:
				(3-31-22)
01.
Customer
. A
			 "customer" is a person or entity who has requested service or currently
			 receives service from a telephone company or has assumed responsibility for
			 payment of service provided to another person or entity. Any person whose
			 service has been temporarily disconnected for non-payment will continue to be a
			 "customer" for the purposes of these rules until such time as service is
			 permanently disconnected. (3-31-22)
02.
Local Exchange Company
			 (LEC)
. "Local exchange company" (LEC) is a telephone company providing
			 local exchange service to end-users. (3-31-22)
03.
Message Telecommunications Service
			 (MTS)
. "MTS" (commonly known as "long-distance service") means the
			 transmission of two-way interactive switched voice communication between local
			 exchange areas. (3-31-22)
04.
Other Services
. "Other services" mean all services except local
			 exchange and MTS services provided, billed, or collected by a telephone
			 company. (3-31-22)
05.
Residential Service
. "Residential service" means telecommunication
			 service furnished and maintained at a dwelling primarily for personal or
			 domestic purposes and not for business, professional or institutional purposes,
			 i.e., service provided to residential customers as defined in Section
			 62-603(9), Idaho
			 Code. (3-31-22)
06.
Small
			 Business Service
. "Small business service" means telecommunication
			 service furnished to a business or institutional entity, whether an individual,
			 partnership, corporation, association or other business or institutional form,
			 for occupational, professional, or institutional purposes, to customers who do
			 not subscribe to more than five (5) local access lines which are billed to a
			 single billing location, i.e., service provided to small business customers as
			 defined in Section
			 62-603(11), Idaho
			 Code. (3-31-22)
07.
Telephone
			 Company
. Unless further restricted by definition within a rule or a
			 group of rules, "telephone company" means any entity subject to this
			 Commission's regulation as a provider of telecommunication services to
			 end-users under the Public Utilities Law (Idaho Code, Title 61, Chapters
			 1-7) or subject to this
			 Commission's authority under the Telecommunications Act of 1988, as amended,
			 (Idaho Code, Title 62, Chapter 6) or the federal Telecommunications Act of 1996
			 (47 U.S.C.
			 151 et seq). (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.006. - 007 - RESERVED

Current through August 31, 2023
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.008 - EXERCISE OF RIGHTS BY CUSTOMER

Current through August 31, 2023
Telephone company will not discriminate against or penalize a
				customer for exercising any right granted by these rules. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.009 - INFORMAL COMPLAINTS AND INTERPRETATION OF RULES

Current through August 31, 2023
Commission staff may informally interpret these rules and
				tariffs or other filings of telephone companies and investigate complaints made
				to the Commission. The Commission may issue orders interpreting these rules,
				telephone company tariffs or similar filings, and resolving formal complaints.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.010 - CONFLICT WITH TELEPHONE TARIFFS OR PRICE LISTS

Current through August 31, 2023
If a telephone company's tariff or price list denies or
				restricts customer rights protected by these rules, these rules supersede
				conflicting tariff or price list provisions. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.011 - INCORPORATION BY REFERENCE - CODE OF FEDERAL REGULATIONS

Current through August 31, 2023
Rules
				701 through
				703 incorporate by reference
				federal regulations issued by the Federal Communications Commission. The
				incorporated regulations are found in the Code of Federal Regulations available
				from the U.S. Government Printing Office. Incorporated materials are also
				available for inspection and copying at the offices of the Public Utilities
				Commission. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › Section 31.41.01.012. - 099 - RESERVED

Current through August 31, 2023
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL BUSINESS DEPOSIT › Section 31.41.01.100 - DEPOSIT REQUIREMENTS - LECS

Current through August 31, 2023
01.
Residential Customers
. Telephone companies providing local exchange
				service will not demand or hold any deposit from any residential customer for
				service without proof that the customer is likely to be a credit risk or to
				damage the property of the local exchange company or other companies for which
				it bills. A history of late payment or lack of previous history with the local
				exchange company does not, in itself, constitute such proof. A local exchange
				company will not demand or hold a deposit under this rule as a condition of
				service from a residential customer unless one (1) or more of the following
				criteria applies: (3-31-22)
a. The customer
				has outstanding a prior residential service account and at the time of
				application for service remains unpaid and not in dispute. (3-31-22)
b. The customer's service has been
				temporarily denied or terminated within the past four (4) years for one (1) or
				more of the following reasons: (3-31-22)
i.
				Non-payment of any undisputed delinquent bill; (3-31-22)
ii. Obtaining, diverting or using telephone
				service without the authorization or knowledge of the telephone company.
				(3-31-22)
c. The customer
				does not have verifiable previous telephone service that was in existence for a
				period exceeding twelve (12) months and does not pass an objective credit
				screen. (3-31-22)
d. The telephone
				company has determined that information provided by the customer is materially
				false or materially misrepresents the customer's true status.
				(3-31-22)
e. The customer requests
				service at a residence where a prior subscriber still resides and where any
				balance for service to that prior subscriber incurred at that location is past
				due or owing. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL BUSINESS DEPOSIT › Section 31.41.01.101 - OTHER DEPOSIT STANDARDS PROHIBITED

Current through August 31, 2023
A local exchange company will not require a deposit or other
				  guarantee as a condition of new or continued residential telephone service
				  based upon residential ownership or location, income level, source of income,
				  employment tenure, nature of occupation, race, creed, sex, age, national
				  origin, marital status, number of dependents, or any other criterion not
				  authorized by these rules. Rules governing deposits will be applied uniformly.
				  If the customer, either residential or small business, selects another company
				  to provide services and arranges to be billed directly by that company rather
				  than through the local exchange company, no deposit may be collected by the
				  local exchange company for the services provided by the other company.
				  (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL BUSINESS DEPOSIT › Section 31.41.01.102 - EXPLANATION FOR DENIAL OF SERVICE OR REQUIREMENT OF DEPOSIT - LECS

Current through August 31, 2023
If the local exchange company requires a deposit as a
				  condition of providing service, then it will immediately provide an explanation
				  to the customer why a deposit is required. The customer will be given an
				  opportunity to rebut these reasons. The notice will also advise the customer
				  that if there is a dispute an informal or formal complaint may be filed with
				  the Commission. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL BUSINESS DEPOSIT › Section 31.41.01.103 - AMOUNT OF DEPOSIT - LECS

Current through August 31, 2023
A deposit allowed pursuant to Rule
				  100 as a condition of service by a
				  local exchange company must not exceed two (2) months' charges for local
				  exchange service. Additional deposits for damage or other reasons independent
				  of usage may be in reasonable amounts. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL BUSINESS DEPOSIT › Section 31.41.01.104 - INTEREST ON DEPOSITS

Current through August 31, 2023
01.
Interest
				Payable
. Interest will be payable on the deposited amounts at the rate
				provided by Rule 104.02.
				Interest will accrue from the date the deposit is made until the deposit is
				refunded or applied to the customer's bill; however, interest will not accrue
				on a deposit if: (3-31-22)
a. Service is
				terminated temporarily at the request of the customer who leaves the deposit
				with the telephone company for future use as a deposit; or (3-31-22)
b. Service has been permanently terminated
				and the telephone company has been unsuccessful in its attempt to refund a
				deposit. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL BUSINESS DEPOSIT › Section 31.41.01.105 - RETURN OF DEPOSIT - LECS

Current through August 31, 2023
01.
Former
				Customers
. Upon termination of service the telephone company will credit
				the deposit (with accrued interest), to the final bill then promptly return any
				remaining balance to the customer. (3-31-22)
02.
Existing Customers
. If the
				customer has paid all undisputed bills and has no more than one (1) late
				payment during the past twelve (12) consecutive months of service, the
				telephone company will promptly return the deposit (with accrued interest) by
				crediting the customer's current account or issuing a refund.
				(3-31-22)
03.
Retention
				During Dispute
. The local exchange company may retain the deposit
				pending resolution of a dispute over termination of service. If the deposit is
				later refunded to the customer, the local exchange company will pay interest at
				the annual rates established in Rule
				104 for the entire period over
				which the deposit was held. (3-31-22)
04.
Early Return of Deposit
. A
				local exchange company may refund a deposit plus accrued interest in whole or
				part at any time before the time prescribed in this rule. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL BUSINESS DEPOSIT › Section 31.41.01.106 - TRANSFER OF DEPOSIT

Current through August 31, 2023
Deposits will not be transferred from one (1) customer to
				  another customer or between classes of service, except at the customer's
				  request. When a customer with a deposit on file transfers service to a new
				  location within the same telephone company's service area in Idaho, the deposit
				  and any outstanding balance will be transferred to the account for the new
				  location. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL BUSINESS DEPOSIT › Section 31.41.01.107 - RECORDS OF DEPOSITS

Current through August 31, 2023
01.
Receipts
. Each customer paying a deposit will be provided the following
				information: (3-31-22)
a. Name of customer and
				service address for which deposit is held; (3-31-22)
b. Date of payment; (3-31-22)
c. Amount of payment; and (3-31-22)
d. Terms and conditions governing the return
				of deposits. (3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL BUSINESS DEPOSIT › Section 31.41.01.108 - UNCLAIMED DEPOSITS AND ADVANCE PAYMENTS

Current through August 31, 2023
01.
Presumption of Abandonment
. Pursuant to Section
				14-508, Idaho Code, any deposit or
				advance payment made to obtain or maintain local exchange service or other
				services that is unclaimed by the owner for more than one (1) year after
				termination of service is presumed abandoned. (3-31-22)
02.
Financial Assistance
				Program
. A telephone company may apply to the Commission for approval to
				pay unclaimed deposits and advance payments presumed to be abandoned to a
				financial assistance program which assists the telephone company's low income
				and disadvantaged customers with payment of utility bills. The telephone
				company will file its report of such abandoned property as required by Section
				14-517, Idaho Code, and retain
				records as required by Section
				14-531, Idaho Code.
				(3-31-22)
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › RESIDENTIAL AND SMALL BUSINESS DEPOSIT › Section 31.41.01.109. - 199 - RESERVED

Current through August 31, 2023
Idaho Administrative Code › Title IDAPA 31 - Public Utilities Commission › Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES) › BILLING › Section 31.41.01.200 - FURTHER DEFINITION

Current through August 31, 2023
As used in Rules
				  201 through
				  205, "bill" or "billing statement"
				  refers to a written request for payment listing charges for goods and services
				  that is mailed or otherwise delivered to the customer for payment. A billing
				  statement may be provided to the customer in an electronic format with the
				  customer's consent. Oral notice of the amount of charges pending is not a bill.
				  Bills include requests for payments for services rendered by other telephone
				  companies or other entities that are not telephone companies. This rule does
				  not apply to billings between or among telephone companies. (3-31-22)