reglab/statecodes huggingface dataset:
Connecticut Administrative Code › Title 16 - Public Service Companies › 1 - Rules Of Practice › Article 4 - MISCELLANEOUS PROCEEDINGS › Part 6 - Extended Local Calling Telephone Service › Section 16-1-131 - Hearing

Current through July 10, 2024
The Authority shall hold a hearing on all petitions for the
					 transfer of subscribers from one exchange to another to determine if the
					 petition in all respects satisfies the criteria set forth in section
					 16-1-129 of
					 the Regulations of Connecticut State Agencies, that a previous petition has not
					 been denied in the eighteen (18) month period prior to the filing of the
					 current petition and if the public interest would be served by the proposed
					 transfer. For the purpose of this section and section
					 16-1-132 of the
					 Regulations of Connecticut State Agencies, the Authority shall consider,
					 without limitation, the following factors in determining whether a proposed
					 area transfer is in the public interest:
(1) the estimated cost of implementing the
				  transfer;
(2) the number of
				  customers who would be transferred;
(3) the estimated impact of the transfer upon
				  rates, charges, and service for other customers of the company, and upon the
				  company's revenue requirements; and
(4) the relationship between implementing the
				  proposed area transfer and the company's modernization program.
Correction to replace history notes inadvertently left
						out of 3/11/16 publication. (March 17,
						2016)
Connecticut Administrative Code › Title 16 - Public Service Companies › 1 - Rules Of Practice › Article 4 - MISCELLANEOUS PROCEEDINGS › Part 6 - Extended Local Calling Telephone Service › Section 16-1-132 - Subscriber votes

Current through July 10, 2024
(a) In all cases
				  where a petition is found to be in the public interest and otherwise conforms
				  to these rules, the Authority shall direct the telephone company to conduct a
				  survey of all subscribers in the area proposed to be transferred. The vote of
				  subscribers shall be initiated within sixty (60) days after the hearing
				  required in Section
				  16-1-131 of
				  the Regulations of Connecticut State Agencies. Each separately billed
				  subscriber is entitled to only one vote. Responses to such a ballot shall be
				  submitted to the telephone company no later than thirty (30) days after the
				  expiration of the sixty (60) day voting period for counting under the direction
				  of the Authority. The ballots for such votes shall clearly and plainly state:
(1) The change in local service rates, if
				  any, to which the subscribers would be subject due to different exchange
				  classifications under currently effective tariffs, if the area transfer were
				  approved.
(2) The exchanges, towns
				  and three (3) digit telephone number prefixes which would be accessible to the
				  subscribers if the area transfer were approved.
(3) The exchanges, towns and three (3) digit
				  telephone number prefixes which would no longer be accessible to the
				  subscribers if the area transfer were approved.
(4) The three (3) digit telephone number
				  prefix(es) to which subscribers telephone numbers would be changed if the area
				  transfer were approved.
Connecticut Administrative Code › Title 16 - Public Service Companies › 1 - Rules Of Practice › Article 4 - MISCELLANEOUS PROCEEDINGS › Part 6 - Extended Local Calling Telephone Service › Section 16-1-133 - Telephone company modernization

Current through July 10, 2024
An area transfer petition which otherwise meets the
					 conditions set forth in these rules may, upon approval by the Authority, be
					 coordinated in implementation with the telephone company's modernization
					 programs. In no event shall the delay exceed twelve (12)
					 months.
Connecticut Administrative Code › Title 16 - Public Service Companies › 1 - Rules Of Practice › Article 5 - UNCONTESTED PROCEEDING › Part 1 - Participants, Hearings, General Provisions › Section 16-1-134 - Uncontested Proceedings. When appropriate

Current through July 10, 2024
(a) Sections
				  16-1-134 to
				  16-1-137,
				  inclusive, of the Regulations of Connecticut State Agencies shall not apply to
				  declaratory ruling proceedings. The Authority shall hold an uncontested
				  proceeding when specifically required by statute or regulation. The Authority
				  may hold an uncontested proceeding on its own motion or in response to a
				  request, petition or application that is not a contested case for purposes of
				  section
				  4-166 of the
				  Connecticut General Statutes. Unless otherwise required by statute or
				  regulation, there is no right to a hearing in an uncontested proceeding. The
				  conducting of an elective hearing held in the agency's sole discretion pursuant
				  to section
				  16-1-136
				  of the Regulations of Connecticut State Agencies shall not cause such
				  uncontested proceeding to become a contested case for purposes of sections
				  4-166,
				  4-183 or
				  any other provision of Chapter 54 of the Connecticut General
				  Statutes.
(b) No later than 60 days
				  after the initiation of an uncontested proceeding, the Authority shall issue a
				  notice of proceeding to designated participants and make available on the
				  Authority's website a time schedule and service list pertaining to the
				  proceeding. The notice of proceeding shall specify the docket number and title
				  of the proceeding, the legal authority and jurisdiction under which the
				  proceeding is to be conducted, and the purpose and other procedural
				  requirements of the proceeding.
Connecticut Administrative Code › Title 16 - Public Service Companies › 1 - Rules Of Practice › Article 5 - UNCONTESTED PROCEEDING › Part 1 - Participants, Hearings, General Provisions › Section 16-1-135 - Uncontested Proceedings. Designation and Role of Participants

Current through July 10, 2024
(a) Any person granted permission by the
				  Authority to take part in an uncontested proceeding shall be designated a
				  participant.
(b) Except as provided
				  under section
				  16-19pp
				  of the Connecticut General Statutes, the Authority shall determine the nature
				  and extent of a participant's participation in the uncontested proceeding,
				  taking into account whether such participation will furnish assistance to the
				  Authority in resolving the issues of the uncontested proceeding.
Connecticut Administrative Code › Title 16 - Public Service Companies › 1 - Rules Of Practice › Article 5 - UNCONTESTED PROCEEDING › Part 1 - Participants, Hearings, General Provisions › Section 16-1-136 - Uncontested Proceedings. Presentation of facts and argument

Current through July 10, 2024
(a) The Authority may hold a hearing or
				  technical meeting in an uncontested proceeding. Nothing in this section shall
				  be construed to require the Authority to hold a hearing or technical meeting in
				  an uncontested proceeding. The Authority may also permit submission of evidence
				  or written sworn testimony in an uncontested proceeding.
(b) The Authority may permit participants to
				  file comments, briefs, exceptions, or present oral arguments in an uncontested
				  proceeding. If exceptions or oral arguments are permitted, the Authority shall
				  issue a notice to specify the time and place for the submission of exceptions
				  or presentation of oral arguments.
Connecticut Administrative Code › Title 16 - Public Service Companies › 1 - Rules Of Practice › Article 5 - UNCONTESTED PROCEEDING › Part 1 - Participants, Hearings, General Provisions › Section 16-1-137 - Uncontested Proceedings. Notice of hearings or technical meetings

Current through July 10, 2024
(a) The Authority shall give written notice
				  of any hearing or technical meeting to all participants in advance of such
				  hearing or meeting. The Authority may give notice by newspaper publication and
				  such other means as the executive secretary deems appropriate and
				  advisable.
(b) Contents of notice.
				  Notice of a hearing or technical meeting shall include, but need not be limited
				  to:
(1) the time, place and nature of the
				  hearing or technical meeting;
(2)
				  the legal authority and jurisdiction under which the hearing is to be held;
(3) reference to the particular
				  sections of the statutes and regulations involved; and
(4) a short and plain statement describing
				  the nature or purpose of the hearing or technical meeting.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 1 - Introduction › Section 16-2-5 - Creation and authority

Current through July 10, 2024
The Public Utilities Control Authority was established in the
				  executive branch of the state government by
				  Public Act
				  486 of the 1975 General Assembly. The Authority
				  operates according to powers conferred in various titles of the General
				  Statutes relating to the regulation and supervision of public utilities and
				  according to the constitutions of Connecticut and the United States. The
				  principal title governing the operation of the Authority is Title
				  16.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 1 - Introduction › Section 16-2-6 - Purpose and functions

Current through July 10, 2024
The Public Utilities Control Authority is charged by statute
				  with the regulation of public service companies, including railroad, street
				  railway, motor bus, electric, gas, telephone, telegraph, pipeline, sewage,
				  water and community antenna television companies; also motor carriers of
				  property for hire; taxicabs, motor vehicles in livery service. This regulation
				  function embodies the following activities: review and establishment of rates
				  charged; investigation of complaints; inspection of plant and equipment;
				  issuance of certificates of authority; investigation of fatal accidents;
				  issuance of certificates and permits to motor truck and passenger carriers; and
				  all other regulatory activities provided by law as set forth in Title 16 of the
				  General Statutes.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 1 - Introduction › Section 16-2-8 - Basic organization

Current through July 10, 2024
The Public Utilities Control Authority consists of:
(1) the Office of the
				Commissioners;
(2) the Office of
				the Executive Secretary;
(3) the
				Consumer Assistance and Information Division;
(4) the Engineering Division;
(5) the Rate Analysis, Statistics and
				Research Division;
(6) the
				Utilities Operations and Management Analysis Division;
(7) the Regulatory Accounting and Auditing
				Division.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 1 - Introduction › Procedures for Maintenance of Personal Data Personal Data Act › Section 16-2-8b - Categories of information in the department's personal data system

Current through July 10, 2024
(a)
Records Maintained
(1) Affirmative Action Plan
(2) Applications for employment
(3) Arbitration folder
(4) Certification and exam request
				  forms
(5) Certification of
				  eligibles
(6) CETA
(7) Correspondence relating to personnel
				  action
(8) Credit Union
				  deductions
(9) Employee Health
				  Benefit form after termination other than retirement
(10) Employee history cards
(11) Employee performance appraisals,
				  including Managerial MIP
(12)
				  Employees' time sheets
(13) Former
				  employees' permanent files
(14)
				  Inquiry regarding availability for appointment
(15) Job specifications
(16) Longevity increases
(17) Medical certificates
(18) Medical forms/Option changes in medical
				  coverage
(19) Military
				  service
(20) Monthly Personnel
				  Status Reports
(21) MPS exam and
				  records
(22) Notice of Personnel
				  Action
(23) Personnel Position
				  Change
(24) Prior State
				  service
(25) Record of overtime
				  pay
(26) Records of
				  grievances
(27) Records of
				  recruitment for individual vacancies
(28) Request for temporary service
(29) Request for temporary service in higher
				  class
(30) Request for
				  transfer
(31) Resumes
(32) Retirement forms including retirement
				  applications, refund of retirement money
(33) Routine correspondence
(34) Salary schedules
(35) Tuition reimbursements
(36) Unemployment slips
(37) Waiver of appointments
(38) Workers' Compensation records
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 1 - Introduction › Procedures for Maintenance of Personal Data Personal Data Act › Section 16-2-8c - General nature and purpose of personal data system

Current through July 10, 2024
(a)
				  The nature and purpose of the employee personal data file system is to maintain
				  accurate and current information regarding department employees' employment
				  qualifications; employment history; relevant tax information; payroll related
				  data and any other information necessary for the conduct of the department's
				  personnel and employee related functions.
(b) The employee personal data file system is
				  both manual and automated and is located at the office of the Department of
				  Public Utility Control, One Central Park Plaza, New Britain, Connecticut. The
				  department is responsible for maintaining the system and requests for
				  disclosure or amendment of information should be made in care of the
				  department's personnel director.
(c) Employee personal data system is
				  comprised of information contained in the individual employment files of each
				  department employee.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 1 - Introduction › Procedures for Maintenance of Personal Data Personal Data Act › Section 16-2-8e - Disclosure of employee personal data file system information

Current through July 10, 2024
(a) Any individual may request from the
				  department whether the agency maintains personal data on that individual; the
				  category and location of the personal data maintained on that individual and
				  procedures available to review said information. Within four business days of
				  receipt of said written request, the agency shall mail or deliver to the
				  requesting individual a written response in plain language.
(b) Except where prohibited by law, the
				  department shall disclose to any person upon request all personal data
				  concerning that person which is maintained by the department. Such disclosure
				  shall be conducted so as not to disclose any personal data concerning persons
				  other than the individual requesting such information.
(c) Agency personnel shall verify the
				  identity of any person requesting access to his or her own personal
				  data.
(d) The department may refuse
				  to disclose to a person medical, psychiatric or psychological data regarding
				  that person if it is determined by the agency that such disclosure would be
				  detrimental to the person, or if such nondisclosure is otherwise permitted or
				  required by law. If the department refuses to disclose medical, psychiatric or
				  psychological data to a person, it must inform the person of his or her right
				  to seek judicial relief pursuant to the Personal Data Act.
(e) If the department refuses to disclose
				  medical, psychiatric or psychological data to a person based on its
				  determination that disclosure would be detrimental to that person and the
				  nondisclosure is not mandated by law, the department shall, at the written
				  request of such person, permit a qualified medical doctor to review the
				  personal data contained in the person's record to be determined if the personal
				  data should be disclosed. If nondisclosure is recommended by such person's
				  medical doctor, the department shall not disclose the personal data and shall
				  inform such person of the judicial relief provided under the Personal Data
				  Act.
(f) A record shall be
				  maintained of each person, individual, agency or organization who has obtained
				  access to or whom disclosure has been made of personal data in accordance with
				  Section
				  4-193(c)
				  of Connecticut General Statutes, together with a reason for each such
				  disclosure or access. This log must be maintained for not less than five years
				  from the date of such disclosure or access or for the life of the personal data
				  record, whichever is longer.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 1 - Introduction › Procedures for Maintenance of Personal Data Personal Data Act › Section 16-2-8f - Procedures for contesting content

Current through July 10, 2024
The following procedure shall be used in order to provide
					 an opportunity to contest the accuracy, completeness or relevancy of personal
					 data:
(a) Any individual may file a
				  request with this department for correction of personal data pertaining to him
				  or her.
(b) Within thirty days of
				  receipt of such request, the department shall notify such individual that it
				  will make the correction, or if the correction is not to be made as submitted,
				  the department shall state the reason for its denial of such request and notify
				  the person of his or her right to add his or her own statement to his or her
				  employee personal data file.
(c)
				  Following such denial by the department, the individual requesting such
				  correction shall be permitted to add a statement to his or her personal data
				  record setting forth what that person believes to be an accurate, complete and
				  relevant version of the personal data in question. Such statements shall become
				  a permanent part of the department's employee personal data system and shall be
				  disclosed to any individual, agency or organization to which the disputed
				  personal data is disclosed.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 1 - Introduction › Procedures for Maintenance of Personal Data Personal Data Act › Section 16-2-8g - Uses to be made of the personal data

Current through July 10, 2024
(a) The following
				  types of users have routine access to the records listed, for the purpose set
				  forth:
(1) Administrative Services Officer 3:
				  administers personal policies;
(2)
				  Administrative Services Officer 1: administers personnel policies;
(3) Senior Affirmative Action Officer:
				  monitors personnel actions for compliance with affirmative action
				  policies;
(4) Business Services
				  Officer: performs payroll related functions;
(5) Personnel Assistant: processes and files
				  personal data records;
(6)
				  Administrative Secretary: files and maintains personal data records;
(7) Payroll Clerk: performs payroll related
				  functions;
(8) Senior Clerk: files
				  and maintains personal data records.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 1 - Introduction › Procedures for Maintenance of Personal Data Personal Data Act › Section 16-2-8h - Record retention schedule

Current through July 10, 2024
Record Title
Minimum Retention Required
Affirmative Action Plan
7 years or until superceded, whichever is
								later
Applications for employment (hired)
permanent employee file*
Applications for employment (not
								hired)
5 years
Arbitration folder (suggested arrangement by
								subject)
5 years
Certification and Exam request forms (form 8 and
								9)
1 year after life of list
Certification of Eligibles
1 year after life of list
CETA
1 year after audit-Central CETA file kept by State
								Personnel
Correspondence relating to personnel
								action
3 years
Credit Union Deductions
until audited, or 3 years, whichever is
								later
Employee Health Benefit form after termination
								other than retirement
1 year after date of employee
								termination
Employee history cards
55 years after termination
Employee performance appraisals, including
								Managerial MIP
permanent employee file*
Employees' time sheets
until audited, or 3 years, whichever is
								later
Former employees' permanent files (terminated
								files)
55 years after termination
Inquiry regarding availability for
								appointment
5 years
Job Specifications
until superceded
Longevity Increases
until audited, or 3 years, whichever is
								later
Medical Certificates (P33)
permanent employee file*
Medical Forms/Options changes in medical
								coverage
permanent employee file*
Military Service
permanent employee file*
Monthly Personnel Status Reports (sent to
								OPM)
1 year
MPS exam and records
5 years or as prescribed by an inhouse plan,
								whichever is later -
Notice of Personnel Action (201)
permanent employee file*
Personnel Position Change (200)
3 years
Prior State Service
permanent employee file*
Record of Overtime Pay
until audited, or 3 years, whichever is
								later
Records of grievances
5 years
Records of recruitment for individual
								vacancies
5 years
Request for Temporary Service
1 year
Request for Temporary Service in Higher
								Class
permanent employee file*
Request for Transfer
varies depending on collective bargaining
								agreement
Resumes (not hired)
5 years
Retirement Forms including retirement application,
								refund of retirement money, etc.
permanent employee file*
Routine Correspondence
2 years
Salary Schedules
until superceded
Tuition Reimbursements
until audited, or 3 years, whichever is
								later
Unemployment slips (UC-61)
permanent employee file*
Waiver of Appointments
1 year after life of list
Workers' Compensation Records
permanent employee file*
* Fourteenth item entitled "Former employees'
								permanent files (terminated files)," specifies retention period for this record
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 2 - Course and Method of Operation › Subpart A - Office of the Commissioners › Section 16-2-9 - Commissioners

Current through July 10, 2024
The Authority consists of five commissioners who have
					 overall responsibility for the operation of the Authority. Each commissioner is
					 appointed by the governor with the advice and consent of the general assembly.
					 The commissioners exercise equal responsibilities and duties in all policy,
					 planning and quasi-judicial functions. The commissioners elect a chairperson
					 and vice-chairperson who serve one year terms. The commissioners are assisted
					 in performing their administrative and quasi-judicial functions by assistants
					 to the commissioners.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 2 - Course and Method of Operation › Subpart A - Office of the Commissioners › Section 16-2-10 - Chairperson

Current through July 10, 2024
The chairperson may assign panels of three commissioners to
					 any matter coming before the Authority. The chairperson serves as the chief
					 executive of the Authority for administrative purposes. The chairperson is
					 assisted in his administrative and quasi-judicial functions by an assistant to
					 the chairperson.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 2 - Course and Method of Operation › Subpart B - Adjudication Division › Section 16-2-13 - Adjudication division

Current through July 10, 2024
The Adjudication Division is headed by a director and
					 consists of the adjudication unit and the executive secretary's office.
(a) There is established a division of
				  adjudication within the Department of Public Utility Control. The staff of the
				  division shall include but not be limited to, hearing examiners appointed
				  pursuant to subsection (c) of Section
				  16-2
				  of the General Statutes of Connecticut. The responsibilities of the division
				  shall include, but not be limited to, hearing matters assigned under said
				  subsection and advising the chairperson of the public control authority
				  concerning legal matters.
(b) The
				  staff of the executive secretary's office is responsible for maintaining the
				  Authority's official dockets pertaining to all applications, petitions,
				  requests and other filings. The executive secretary's staff receives,
				  processes, and distributes records related to the dockets to technical staff
				  and participants in the docket. The staff provides incoming and outgoing mail
				  service for the agency. The staff is responsible for the distribution of draft
				  decisions, notices of hearings and meetings, the issuance of final decisions of
				  the authority and making the same available to the public. The staff manages
				  the agency's data processing activities by developing, revising, and
				  maintaining computer programs, maintaining computer hardware and software,
				  coordinating word and data processing training efforts; provides courier
				  services, manages and dispenses office supplies, and provides functional
				  support services. The executive secretary's staff is responsible for the
				  issuance of transportation certificates and permits.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 2 - Course and Method of Operation › Subpart C - Advocacy and Operations Division › Section 16-2-19 - Schedule for managerial audits; hearing examiners

Current through July 10, 2024
The electric, gas and telephone utilities are audited every
					 three years with a possible waiver to six years. Water companies are audited at
					 the discretion of the Authority. Staff members may be appointed to conduct
					 authority hearings and act as hearing examiners.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 2 - Course and Method of Operation › Subpart D - Utility Regulation and Research Division › Section 16-2-20 - Utility regulation and research division

Current through July 10, 2024
The Utility Regulation and Research Division is headed by a
					 director and consists of the Utility Regulation Unit and the Research and
					 Policy Unit. The staff provides information and analysis to the commissioners
					 for decisions in department cases including general rate proceedings and
					 generic investigations. The staff reviews filed material, submits
					 interrogatories, cross-examines witnesses, and participates in drafting agency
					 decisions for review by commissioners and hearing officers.
(a) The Research and Policy Unit Staff
				  reviews, analyzes and interprets agency activities and decisions in the light
				  of broad regulatory policy; conducts generic studies and investigations;
				  informs commissioners and staff about regulatory actions of other states;
				  analyzes data provided by parties in major dockets; cross-examines witnesses;
				  and coordinates the agency's legislative activities.
(b) The utility regulation unit consists of
				  the water section, gas section, transportation section, electric section and
				  telecommunications section. The five sections are each headed by a supervisor
				  who supervises technical staff trained in engineering, accounting, rates
				  design, finance, economics and transportation. The technical staff in each
				  section performs complex investigations of utility related rates, accounting,
				  finance, engineering and generic matters pending before the department. The
				  technical staff examines, calculates, and/or verifies current and proposed
				  rates and revenues of all regulated utilities; maintains the integrity of each
				  utility company's tariffs; addresses such other matters as new construction,
				  electric and gas fossil fuel clauses, utility conservation, cogeneration, and
				  various generic topics; applies results of cost-of-service analyses of utility
				  operations. The technical staff analyzes prior expense submissions, expense
				  projections, return on equity levels, revenue requirements, and proposals to
				  issue new debt or equity capital; monitors company's compliance with
				  appropriate accounting systems. The staff examines the design, construction,
				  and cost appropriateness of utility plant; reviews depreciation schedules;
				  monitors compliance with state and federal safety and other standards;
				  investigates utility related fatalities and accidents.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 3 - Public Information › Section 16-2-21 - Policy

Current through July 10, 2024
The Authority shall make available for public inspection all
				  files, records, documents and other materials within its possession and not
				  exempt from disclosure by statute. Disclosure shall be made pursuant to Section
				  16-2-22
				  of these regulations. The executive secretary's staff is responsibile for the
				  dissemination of public records in accordance with Chapter 3 of the General
				  Statutes.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 3 - Public Information › Section 16-2-22 - Requests for information

Current through July 10, 2024
The public may obtain information concerning the Authority by
				  writing to the Authority at its office address or by visiting its office during
				  normal business hours. Requests for information should be directed to the
				  Department of Public Utility Control, Executive Secretary, One Central Park
				  Plaza, New Britain, Connecticut 06051. There is no prescribed form for requests
				  for information. Requests should be sufficiently specific to permit easy
				  identification of the information requested. Simple requests may be made
				  orally, in person or by telephone; detailed requests should be in writing.
				  Persons requesting information will be required to pay reasonable reproduction
				  costs in accordance with Section
				  1-15 of the General
				  Statutes of Connecticut.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 3 - Public Information › Section 16-2-23 - Complaints

Current through July 10, 2024
All consumer complaints should be addressed to the Department
				  of Public Utility Control, Communications and Consumer Service Unit, One
				  Central Park Plaza, New Britain, Connecticut 06051. All other complaints should
				  be sent to the Department of Public Utility Control, Executive Secretary, One
				  Central Park Plaza, New Britain, Connecticut 06051.
Connecticut Administrative Code › Title 16 - Public Service Companies › 2 - Description of Organization › Part 3 - Public Information › Section 16-2-24 - Public inspection

Current through July 10, 2024
All regulations and all other written statements of policy or
				  interpretations formulated, adopted, or used by the Authority in the discharge
				  of its functions and all final orders, decisions and opinions of the Authority
				  are available to the public in the Office of the Executive Secretary, One
				  Central Park Plaza, New Britain, Connecticut, 06051.
Connecticut Administrative Code › Title 16 - Public Service Companies › 3 - Termination of Electric, Gas, Water and Sewage Utility Service › Appendix A

Current through July 10, 2024
RESIDENTIAL CUSTOMERS ONLY
"IMPORTANT NOTICE"
"Right to Residential Telephone Service During Serious
				Illness"
If you or any resident of your home is seriously ill, your
				telephone service will not be disconnected for non-payment during this illness,
				provided:
1. you have your doctor or
			 someone from the doctor's office call us within seven (7) days after you
			 receive a notice of possible disconnection. Within a week after calling us,
			 your doctor must send us a written certificate of serious illness stating the
			 nature and length of the serious illness, the name and address of the seriously
			 ill person, and the physician's office address and telephone number.
2. you have sent to us a renewal of the
			 physician's certification of serious illness, if the illness continues, no
			 later than the last day of the period specified by the physician as the length
			 of the illness, or every fifteen days if your doctor is unable to indicate the
			 length of the illness.
3. you make
			 equitable arrangements to pay your past due bills.
4. you pay all future bills on a current
			 basis, while the illness continues. However, termination may occur without
			 further notice upon failure to comply with 3 or 4 above.
If there is SERIOUS ILLNESS in your home, please have your
				doctor call a service representative at the local business office. The number
				is in the front of the local telephone directory. We have the right to contest
				before the Public Utilities Control Authority the validity of any serious
				illness certification we might receive.
Connecticut Administrative Code › Title 16 - Public Service Companies › 3 - Termination of Electric, Gas, Water and Sewage Utility Service › Appendix B

Current through July 10, 2024
*Appendix B is a suggested description of the customer's rights
				which is to be sent to all customers at least once and included with all
				termination notices. See Section
				16-3-101,
				C, 1.
IMPORTANT NOTICE
If you have a question or complaint or dispute any part of your
				telephone bill:
* Call a service representative at the nearest business office.
				The number is in the front of the local telephone directory.
* If satisfactory arrangements cannot be made with the service
				representative, you will have the opportunity to discuss the matter with local
				office supervision.
If satisfactory arrangements cannot be made and you still have
				a complaint, you may contact the company Review Officer. You must contact this
				Review Officer within seven (7) days after you have been notified that your
				service is going to be disconnected or within four days of notification of a
				decision by your service representative. The company Review Officer's name and
				number may be obtained by calling your local business office. Consideration for
				payment of your past due bills will be included in the Review Officer's
				investigation and decision on your complaint.
Your service will not be disconnected provided:
* Payments on the unpaid balance are made as agreed upon with
				the Review Officer.
* Payment of the undisputed portion of the bill is made.
* Future bills are paid on a current basis.
If you question the legality of any proposed or actual
				termination for any reason, you may also request review by the company.
If the dispute remains unresolved after you receive the Review
				Officer's decision, you may ask in writing the Connecticut Public Utilities
				Control Authority, Consumer Assistance Division, 165 Capitol Avenue, Hartford,
				Connecticut 06115 for further investigation and a hearing. The toll-free
				telephone number of the Consumer Assistance Division is 1-800-842-1904.
Your service may be disconnected without further notice
				if:
* You do not comply with the above.
* The charges incurred and outstanding after the initiation of
				your complaint exceeds on a monthly basis the average monthly bill for the
				previous three months and in addition is equal to or exceeds $50.00 or your
				deposit, if any, whichever is larger.
Connecticut Administrative Code › Title 16 - Public Service Companies › 3 - Termination of Electric, Gas, Water and Sewage Utility Service › Section 16-3-102 - Estimated billing

Current through July 10, 2024
A.
Definitions.
1. Residential
			 customer as used in Section 16-3-102 means any person to whom a utility company
			 has agreed to supply utility services at residential premises occupied by that
			 person alone or with others as a single housekeeping unit.
2. Company as used in Section 16-3-102 means
			 any gas, electric or water company, corporation or other such entity under the
			 jurisdiction of the Public Utilities Control Authority which provides utility
			 services.
3. Utility service as
			 used in Section 16-3-102 means gas, electric or water service provided by a
			 utility company to a residential customer at retail rates based upon metered
			 consumption.
4. Actual reading as
			 used in Section 16-3-102 means a meter reading obtained directly from the
			 metering device.
5. Customer
			 reading as used in Section 16-3-102 means an actual reading obtained by the
			 customer of the utility service.
6.
			 Company reading as used in Section 16-3-102 means an actual reading obtained by
			 a representative of the company.
7.
			 Actual bill as used in Section 16-3-102 means a bill for utility service
			 submitted to a residential customer which is based upon an actual
			 reading.
8. Estimated bill as used
			 in Section 16-3-102 means a bill for utility service submitted to a residential
			 customer with charges calculated in accordance with formulae employed to
			 estimate utility service consumption.
Connecticut Administrative Code › Title 16 - Public Service Companies › 8 - Generally Accepted Management Audit Standards › Consultant Standards and Ethics for Performance of Management Analysis › Section 16-8-1 - All audits to be performed in accordance with generally accepted management standards

Current through July 10, 2024
(a) All audits
				authorized pursuant to §
									16-8
				of the General Statutes of Connecticut shall be performed in accordance with
				generally accepted management audit standards. Such generally accepted
				management audit standards shall include, but not be limited to, the
				"Consultant Standards and Ethics for Performance of Management Analysis,"
				approved by the National Association of Regulatory Utility Commissioners in
				July 1989, as revised by the Department of Public Utility Control.
(b) The revised "Consultant Standards and
				Ethics for Performance of Management Analysis" are set forth in §§
									16-8-2 through
				16-8-4
				Regulations of Connecticut State Agencies.
Connecticut Administrative Code › Title 16 - Public Service Companies › 8 - Generally Accepted Management Audit Standards › Consultant Standards and Ethics for Performance of Management Analysis › Section 16-8-2 - General standards

Current through July 10, 2024
(a)
Competence and qualifications of consulting firms and consultants
(1) Management audit teams or independent
				consulting firms shall propose an engagement only if the consultants proposed
				to perform the engagement possess qualifications at least comparable to those
				of recognized professionals in the area in which advice and assistance is to be
				rendered, and shall ensure that others assigned to the engagement, including
				subcontractors, are similarly qualified.
(2) The consultants proposed to perform the
				engagement must collectively possess adequate technical training and
				professional proficiency in each discipline needed to carry out the audit
				responsibilities. All consultants proposed to perform the engagement must have
				adequate technical training and professional proficiency in the assigned area
				and adequate experience as auditors.
(3) Other qualifications include, but are not
				limited to, standards adhered to in performance of the engagement, conceptual
				approach to project and administrative management of the audit, thoroughness of
				the workplan, ability to guarantee stability in assigned staff, experience in
				management process reviews, experience in the industry, and availability to
				begin and complete the review in a timely fashion.
Connecticut Administrative Code › Title 16 - Public Service Companies › 8 - Generally Accepted Management Audit Standards › Consultant Standards and Ethics for Performance of Management Analysis › Section 16-8-3 - Examination and workpaper standards

Current through July 10, 2024
(a)
Engagement management
(1) The
				consulting firm's or management audit team's Engagement Director and/or Project
				Manager shall properly manage the audit. This individual shall have sole
				responsibility and authority over the work performed by the team assigned, and
				shall ensure that every aspect of the engagement is adequately planned and
				assistants, if any, are properly supervised. The Engagement Director and/or
				Project Manager shall be the primary contact with the department.
(2) As part of the control over the
				engagement, the Engagement Director and/or Project Manager shall also establish
				and oversee plans to carry out the responsibilities of each team member to
				ensure that the project is completed on time and in a manner satisfactory to
				the department.
Connecticut Administrative Code › Title 16 - Public Service Companies › 8a - Protection of Whistle-Blowers › Section 16-8a-1 - Definitions

Current through July 10, 2024
For the purposes of section 16-8a-1 to
				16-8a-6,
				inclusive, of the Regulations of Connecticut State Agencies:
(a) "Company" means a public service company
			 as defined in section
			 16-1 of
			 the Connecticut General Statutes;
(b) "Holding Company" means any holding
			 company as defined in section
			 16-47
			 of the Connecticut General Statutes;
(c) "Licensee" means any federal Nuclear
			 Regulatory Commission licensee operating a nuclear power generating facility in
			 the State of Connecticut;
(d)
			 "Person" means one or more individuals, firms, corporations, joint ventures,
			 partnerships, associations, cooperative associations, business trusts, legal
			 representatives, or any organized groups of persons; and shall include any
			 trustees, receivers, assignees or personal representatives thereof;
(e) "Employer" means any company, holding
			 company, or licensee, or any contractor or subcontractor directly or indirectly
			 providing goods or services to a company, holding company, or
			 licensee;
(f) "Employee" means any
			 person engaged in service to an employer;
(g) "Authority" means the Public Utilities
			 Regulatory Authority;
(h)
			 "Facility" means a nuclear power generating facility in the State of
			 Connecticut;
(i) "Complaint" means
			 the transmission of facts and information to the Authority by an employee
			 having knowledge of any matter involving substantial misfeasance, malfeasance
			 or nonfeasance, or of the discharge, discipline or other penalizing of, or
			 threat of retaliatory action against a person reporting the misfeasance,
			 malfeasance or nonfeasance, in the management of a company or
			 facility;
(j) "Complainant" means
			 an employee who transmits a complaint to the Authority;
(k) "Equivalent position" means a position
			 that provides the same level of pay and benefits, and the same or similar
			 potential for career advancement for the employee as the employee's former
			 position. Whenever possible and practical the equivalent position shall be in
			 the same department, unit and location as the former position; and
(l) "Back pay" means payment of lost wages,
			 benefits and other forms of compensation from any date, as determined by the
			 Authority based on the relevant facts in each case, or from when the adverse
			 employment action occurred until reinstatement or other remedy is
			 made.
Connecticut Administrative Code › Title 16 - Public Service Companies › 8a - Protection of Whistle-Blowers › Section 16-8a-2 - Investigations by the Authority; limitations period for complaints; issuance of decisions by the Authority

Current through July 10, 2024
(a) Any employee
			 having knowledge of any matter involving substantial misfeasance, malfeasance
			 or nonfeasance, or of the discharge, discipline or other penalizing of, or
			 threat of retaliatory action against a person reporting the misfeasance,
			 malfeasance or nonfeasance, in the management of a company or facility may
			 transmit all facts and information in the possession of the employee concerning
			 such matter to the Authority in a form prescribed by the Authority.
(b) The Authority shall investigate any
			 complaint in accordance with the provisions of section
			 16-8
			 of the Connecticut General Statutes.
(c) Any complaint shall be made to the
			 Authority within two years of the date when any matter occurred, or was
			 discovered, or reasonably should have been discovered, concerning the subject
			 of the complaint.
(d) The Authority
			 shall notify the employer by certified mail not more than five (5) business
			 days after receiving a written complaint complying with the requirements of
			 section
			 16-8a-3(e)
			 of the Regulations of Connecticut State Agencies. The employer may file a
			 response and both the complainant and employer may submit within forty-five
			 business days from the date of the notice rebuttal statements or supporting
			 evidence in the form of affidavits from witnesses and relevant documents, and
			 may meet informally with the Authority to respond verbally. The Authority may
			 consider any such responses received after forty-five business days only upon a
			 showing of good cause and at the discretion of the Authority.
(e) The Authority shall make a preliminary
			 finding within ninety business days of receipt of a written complaint based on
			 such evidence submitted without a public hearing.
(f) The Authority shall initiate a full
			 investigatory proceeding not later than thirty days after making a preliminary
			 finding.
Connecticut Administrative Code › Title 16 - Public Service Companies › 8a - Protection of Whistle-Blowers › Section 16-8a-4 - No retaliation by employer

Current through July 10, 2024
(a) No employer or
			 person may take or threaten to take any retaliatory action against any employee
			 for the disclosure of information pursuant to the provisions of sections
			 16-8a
			 and
			 31-51m
			 of the Connecticut General Statutes.
(b) Any employee found to have knowingly made
			 a false report shall be subject to disciplinary action by his employer, up to
			 and including dismissal.
Connecticut Administrative Code › Title 16 - Public Service Companies › 8a - Protection of Whistle-Blowers › Section 16-8a-5 - Costs or expenses of a company related to Authority proceedings pursuant to section 16-8a of the Connecticut General Statutes

Current through July 10, 2024
No costs or expenses associated with any action brought under
				the provisions of section
				16-8a
				or
				31-51m
				of the Connecticut General Statutes, may be included in the rates or charges of
				any company until such time as the Authority or the Connecticut Department of
				Labor, in a final decision, finds in favor of the company; or if such action is
				appealed, until such time as the court finds, in a final decision, in favor of
				the company.
Connecticut Administrative Code › Title 16 - Public Service Companies › 8a - Protection of Whistle-Blowers › Section 16-8a-6 - Enforcement

Current through July 10, 2024
The Authority may issue orders, including cease and desist
				orders, under section
				16-9 of the
				Connecticut General Statutes, and the Authority may impose civil penalties
				under section
				16-41
				of the Connecticut General Statutes, and the Authority may order back pay and
				award attorney's fees as it deems appropriate to enforce the provisions of
				section
				16-8a
				of the Connecticut General Statutes.