reglab/statecodes huggingface dataset:
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart A - GENERAL PROVISIONS › Section 733.30 - Provision of Advanced Telecommunications Services

Current through Register Vol. 48, No. 28, July 12, 2024
Every ILEC shall offer or provide advanced telecommunications
				  services to not less than 80% of its customers by January 1, 2005. [220
				  ILCS 5/13-517(a) ]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart A - GENERAL PROVISIONS › Section 733.40 - Monitoring

Current through Register Vol. 48, No. 28, July 12, 2024
a) Every ILEC shall
				report to the Commission information concerning its deployment of advanced
				telecommunications services. The required information shall be provided annually by
				March 1. The information provided shall include:
1) The total number of customers of the
				ILEC;
2) The total number of ILEC
				customers offered advanced telecommunications services;
3) The total number of ILEC customers actually
				provided advanced telecommunications services;
4) A description of all technologies used to offer
				or provide advanced telecommunications services;
5) The number of ILEC customers offered advanced
				telecommunications services identified by each technology, where more than one
				technology is employed; and
6) The
				number of ILEC customers actually provided advanced telecommunications services
				identified by each technology, where more than one technology is employed.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart B - WAIVERS › Section 733.100 - Waiver

Current through Register Vol. 48, No. 28, July 12, 2024
a) The Commission is
				authorized to grant a full or partial waiver of the requirements of Section
				13-517(a) of the Actupon verified petition of any ILEC that demonstrates that full
				compliance with the requirements of Section 13-517(a) of the Act would be unduly
				economically burdensome or technically infeasible or otherwise impractical in
				exchanges with low population density. Notice of any such petition must be given to
				all potentially affected customers. If no potentially affected customer requests the
				opportunity for a hearing on the waiver petition, the Commission may, in its
				discretion, allow the waiver request to take effect without hearing.
b) The Commission shall grant such petition for
				waiver to the extent that, and for such duration as, the Commission determines that
				such waiver:
1) is necessary:
A) to avoid a significant adverse economic impact
				on users of telecommunications services generally;
B) to avoid imposing a requirement that is unduly
				economically burdensome;
C) to avoid
				imposing a requirement that is technically infeasible; or
D) to avoid imposing a requirement that is
				otherwise impractical to implement in exchanges with low population density;
				and
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart B - WAIVERS › Section 733.105 - Application of Waiver Standards

Current through Register Vol. 48, No. 28, July 12, 2024
a) In
				determining whether the requested waiver is necessary to avoid a significant adverse
				economic impact on users of telecommunications services generally, the factors which
				may be considered by the Commission include, but are not limited to, the following:
1) the impact on the quality of telecommunications
				services provided by the ILEC to users of telecommunications services;
2) the impact on the rates of telecommunications
				services provided by the ILEC to users of telecommunications services;
3) the impact on the availability of existing and
				new telecommunications services provided by the ILEC to users of telecommunications
				services;
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart B - WAIVERS › Section 733.110 - Notice of Application for Waiver

Current through Register Vol. 48, No. 28, July 12, 2024
An ILEC seeking a full or partial waiver of the requirements of
				  Section 13-517(a) of the Act shall notify all potentially affected customers in its
				  service area. Notification shall be made via a direct mailing to all potentially
				  affected customers of the ILEC prior to the filing of a petition. The direct mail
				  notice shall state the reasons for the waiver request, state the anticipated effect
				  of the waiver request on those customers, and inform those customers of the
				  opportunity to request a hearing on the waiver request at the
				  Commission.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart B - WAIVERS › Section 733.120 - Deadline for Application for Waiver

Current through Register Vol. 48, No. 28, July 12, 2024
An ILEC seeking a waiver of the requirements of Section 13-517(a)
				  of the Act by January 1, 2005 shall file an application for waiver no later than
				  July 1, 2004.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart B - WAIVERS › Section 733.130 - Application for Waiver

Current through Register Vol. 48, No. 28, July 12, 2024
a) An ILEC may petition
				under Section 13-517(b) of the Act [220
				ILCS 5/13-517(b) for a full or partial
				waiver of the requirements of Section 13-517(a) of the Act.
b) A verified petition for a waiver submitted
				pursuant to Section 13-517(b) of the Act shall include, at a minimum, the following
				information:
1) A description of the ILEC's service
				territory for which waiver is sought, identification of each exchange for which
				waiver is sought, and the number of potentially affected customers;
2) The identification of the specific conditions
				or provisions of Section 13-517(b) under which waiver is sought;
3) All information required by Section
				733.40, utilizing the most
				recent information available as of the date the petition is filed; and
4) A copy of notices required by Section
				733.110.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart B - WAIVERS › Section 733.140 - Prepared Direct Testimony

Current through Register Vol. 48, No. 28, July 12, 2024
At the time it files its verified petition for waiver, each ILEC
				  shall file the prepared direct testimony of all witnesses and all exhibits the ILEC
				  intends to rely upon to support its waiver request. For each exchange for which a
				  waiver is sought, the ILEC's prepared direct testimony shall include, at a minimum,
				  the following information:
a) A
				presentation of all reasons and arguments supporting its waiver request;
				and
b) A description of all reports,
				studies, forecasts, projections, and other documentary material that the ILEC relies
				upon to support its waiver request.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart B - WAIVERS › Section 733.150 - Commission Action Upon Petition

Current through Register Vol. 48, No. 28, July 12, 2024
The Commission shall act upon any petition filed under Section
				  13-517(b) of the Act within 180 days after receiving the petition. [220
				  ILCS 5/13-517(b) ]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 733 - PROVISION OF ADVANCED TELECOMMUNICATIONS SERVICES › Subpart B - WAIVERS › Section 733.160 - Reconsideration of Waiver

Current through Register Vol. 48, No. 28, July 12, 2024
a) The Commission may,
				upon complaint or on its own motion, hold a hearing to reconsider its grant of a
				waiver in whole or in part. In the event that the Commission, following hearing,
				determines that the affected ILEC no longer meets the requirements of Section
				13-517(b)(2) of the Act, the Commission shall by order rescind such waiver, in whole
				or in part.
b) In the event and to the
				degree the Commission rescinds such waiver, the Commission shall establish an
				implementation schedule for compliance with the requirements of Section 13-517 of
				the Act. [220
				ILCS 5/13-517 ]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart A - GENERAL PROVISIONS › Section 734.10 - Procedure Governed

Current through Register Vol. 48, No. 28, July 12, 2024
This Part governs practice and procedure before the Illinois
				  Commerce Commission (Commission) in the consumer mediation proceedings required by
				  Section 13-713 of the Public Utilities Act [220
				  ILCS 5/13-713 ].
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart A - GENERAL PROVISIONS › Section 734.20 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
The following terms as used in this Part shall have the following
				  meanings:
"Consumer" means the person who initiates a mediation procedure
				  pursuant to Section
				  734.100.
"Mediation" means a process in which an impartial third party
				  works with the disputing parties to facilitate and, if possible, to reach a mutually
				  acceptable resolution of all of the issues in a dispute.
"Mediator" means an independent neutral third-party or trained
				  member of Commission staff who acts in a non-judicial capacity to facilitate
				  communication, promote understanding, focus the parties on their interests, and seek
				  creative problem solving to enable the parties to reach their own resolution of the
				  dispute.
"Party" means a person who initiates a mediation proceeding by
				  filing a written request for mediation or a telecommunications carrier that responds
				  to the request for mediation pursuant to Section 13-713 of the Public Utilities
				  Act.
"Person" means any individual, partnership, corporation, or
				  unincorporated association.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart A - GENERAL PROVISIONS › Section 734.30 - Appointment of Mediator

Current through Register Vol. 48, No. 28, July 12, 2024
The Executive Director of the Commission or his/her designee shall
				  appoint a mediator who shall not have any financial or personal interest in the
				  result of the mediation.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart B - REQUEST FOR MEDIATION › Section 734.100 - Request for Mediation

Current through Register Vol. 48, No. 28, July 12, 2024
A residential consumer or business consumer with fewer than 20
				  lines shall have the right to request mediation for resolution of a dispute with a
				  telecommunications carrier upon completion of the Commission's informal complaint
				  process (see 83 Ill. Adm. Code
				  735.200 ) and prior to the
				  initiation of a formal complaint as described in Commission Rules of Practice (see
				  83 Ill. Adm. Code 200). [220 ILCS 13 -713(c)]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart B - REQUEST FOR MEDIATION › Section 734.110 - Submitting a Request for Mediation

Current through Register Vol. 48, No. 28, July 12, 2024
a) A
				request for mediation shall be in writing, shall be submitted to the Chief Clerk of
				the Commission and shall include the informal complaint number assigned by the
				Consumer Services Division.
b) A request
				for mediation shall also include:
1) A brief
				statement of the issues to be addressed in the mediation;
2) The billing telephone number (the telephone
				number associated with the dispute), billing name (the person whose name appears on
				the bill), and account number (the account number associated with the dispute);
				and
3) The specific relief
				requested.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart B - REQUEST FOR MEDIATION › Section 734.120 - Telecommunications Carrier Participation

Current through Register Vol. 48, No. 28, July 12, 2024
A telecommunications carrier that is a respondent to a consumer's
				  request for mediation shall participate in the mediation process. [220 ILCS 13
				  -713(c)]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart B - REQUEST FOR MEDIATION › Section 734.130 - Notice of Mediation

Current through Register Vol. 48, No. 28, July 12, 2024
a) Within seven
				calendar days after receipt of a consumer's request for mediation, the Chief Clerk
				of the Commission shall notify in writing the consumer and the respondent
				telecommunications carrier.
b) The
				notice shall explain the mediation process and a copy of the request for mediation
				submitted to the Chief Clerk of the Commission pursuant to Section
				734.110 shall be provided
				to the respondent telecommunications carrier.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart C - MEDIATION PROCEDURE › Section 734.200 - Authority of the Telecommunications Carrier Representative

Current through Register Vol. 48, No. 28, July 12, 2024
A person who has authority to mediate and bind the
				  telecommunications carrier to any agreement that is reached in mediation shall
				  represent the respondent telecommunications carrier.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart C - MEDIATION PROCEDURE › Section 734.220 - Confidentiality

Current through Register Vol. 48, No. 28, July 12, 2024
a) All oral
				communications or documents received by a mediator during the mediation process
				shall be confidential.
b) All notes and
				writings pertaining to settlement discussions related to the mediation shall be
				exempt from discovery and shall be inadmissible in any agency or court proceeding.
				[220
				ILCS 5/13-713(g) ] Documents or
				information relevant to the dispute that are obtained by either party independent of
				the mediation process are not to be treated as confidential or exempt from discovery
				or inadmissible in any agency or court proceeding even if they are received by a
				mediator during the mediation process.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart C - MEDIATION PROCEDURE › Section 734.230 - Duration of Mediation

Current through Register Vol. 48, No. 28, July 12, 2024
The mediation process shall be completed no later than 45 days
				  after the consumer submits a written request for mediation. [220 ILCS 13
				  -713(d)]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart C - MEDIATION PROCEDURE › Section 734.240 - Settlement Shall be Reduced to Writing

Current through Register Vol. 48, No. 28, July 12, 2024
a) If
				agreement is reached, the agreement shall be reduced to writing by the mediator at
				the conclusion of the mediation. [220
				ILCS 5/13-713(e) ]
b) The writing shall contain mutual conditions,
				payment arrangements, or other terms that resolve the dispute in its entirety.
				[220
				ILCS 5/13-713(e) ]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart D - POST-MEDIATION PROCEDURE › Section 734.300 - Failure to Agree

Current through Register Vol. 48, No. 28, July 12, 2024
a) If the parties are
				unable to reach agreement at the end of 45 days, the mediation is
				terminated.
b) If the parties are unable
				to reach agreement or after 45 days, whichever occurs first, the consumer may file a
				formal complaint with the Commission as described in 83 Ill. Adm. Code 200.
				[220
				ILCS 5/13-713(e) ]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 734 - MEDIATION PRACTICE › Subpart D - POST-MEDIATION PROCEDURE › Section 734.310 - Enforcement of Settlement Agreement

Current through Register Vol. 48, No. 28, July 12, 2024
If either the consumer or the carrier fails to abide by the terms
				  of the settlement agreement, either party may exercise any rights it may have as
				  specified in the terms of the agreement or as provided in 83 Ill. Adm. Code 200.
				  [220
				  ILCS 5/13-713(f) ]
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.10 - Definitions

Current through Register Vol. 48, No. 28, July 12, 2024
"Act" - the Public Utilities Act [220 ILCS 5 ].
"Applicant" - a person who applies for telecommunications service.
				Includes persons seeking reconnection of their service after Company-initiated
				termination.
"Business Service" - is telephone service where the use of the
				service is primarily or substantially of a business, professional, institutional, or
				otherwise occupational nature and as further defined in the Company's
				tariffs.
"Commission" - the Illinois Commerce Commission.
"Company" - telephone company or telecommunications carrier under
				the jurisdiction of the Illinois Commerce Commission.
"Customer" - any person who agrees to pay for telecommunication
				services provided by a telephone company.
"Discontinuance" - temporary (10 days or less) disconnection of
				telecommunications service.
"Electing Provider" - has the same meaning as ascribed in Section
				13-506.2(a)(1) of the Act.
"Network Access Line" - the connecting facility between a customer's
				premises network interface device and the local exchange carrier's facility that
				provides access to the switching network for local exchange and interexchange
				telecommunications service. This includes the network interface or equivalent, the
				outside plant facilities, the office frame and frame wiring, and the office line
				termination.
"NSF Check" - any negotiable instrument returned by a bank, savings
				institution, or other eligible institution that is returned by that institution with
				one of the following instructions:
* not sufficient funds;
* uncollectible funds;
* account closed;
* account frozen;
* no account.
"Person" - a natural person, firm, partnership, corporation,
				association, municipality, cooperative, organization, governmental agency, real
				estate trust, or other legal entity.
"Residential Service" - telephone service where the major use of the
				service is of a social or domestic nature and business use, if any, is merely
				incidental; and where the service is located in a residence or, in the case of
				combined business and residential premises, where the service is located in bona
				fide residential quarters of the premises and business service is located in the
				business quarters of the same premises, and as further defined in the Company's
				tariffs.
"Termination" - permanent disconnection of telecommunications
				service.
"User" - any person who uses telecommunications service provided by
				a company under the jurisdiction of the Illinois Commerce
				Commission.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.20 - Policy

Current through Register Vol. 48, No. 28, July 12, 2024
The purpose of this Part is to establish fair and equitable rules
				and procedures governing the establishment of credit, billing, deposits and
				termination of service for telephone utilities taking into account the duty of the
				company, customer, applicant, and user to demonstrate good faith in all transactions
				and disputes.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.30 - Scope and Application

Current through Register Vol. 48, No. 28, July 12, 2024
a) This Part
			 shall apply to all telephone companies under the jurisdiction of the Commission in
			 the offering or providing of noncompetitive telecommunications services as defined
			 in Section 13-210 of the Act and shall regulate the:
1) establishment of procedures governing
			 eligibility for service, billing, deposits, and payment practices; and
2) establishment of conditions under which service
			 may be discontinued or terminated.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.40 - Discrimination Prohibited

Current through Register Vol. 48, No. 28, July 12, 2024
No company shall discriminate against or penalize a customer in any
				way for exercising any right or remedy granted by this Part.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.50 - Variance

Current through Register Vol. 48, No. 28, July 12, 2024
The Commission, on application of a company, customer, applicant, or
				user or on its own motion, may grant a temporary or permanent variance from this
				Part in individual cases where the Commission finds that:
a) The provision from which the variance is
			 granted is not statutorily mandated;
b)
			 No party will be injured by the granting of the variance; and
c) The rule from which the variance is granted
			 would, in the particular case, be unreasonable or unnecessarily
			 burdensome.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.60 - Saving Clause

Current through Register Vol. 48, No. 28, July 12, 2024
The adoption of this Part shall in no way preclude the Commission
				from altering or amending it, in whole or in part, or from requiring or authorizing
				rules containing other provisions whenever it shall be deemed in the public interest
				to do so.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.70 - Customer Billing

Current through Register Vol. 48, No. 28, July 12, 2024
a) Billing Procedures
Bills to customers shall be issued on a monthly basis. Bills shall
				be itemized as set forth in subsection (b) of this Section.
b) Itemization of Charges
1) All bills for residential and single-line
			 business customers shall contain an itemization of charges. Itemization of every
			 monthly billing shall include, but not be limited to:
A) exchange access (basic local service) as
			 requested by customer;
B) local
			 service;
C) extended area
			 service;
D) equipment;
E) enhanced and other local services;
F) the period of time for which the local service
			 and equipment charges apply;
G) if a
			 local exchange company has assumed responsibility of collection for toll calls, it
			 shall include an itemization of all toll calls charged to the account including, but
			 not limited to the date and time of the call, the rate which applied to the call,
			 the length of the call in minutes, the destination of the call, or point of origin
			 for collect and/or third party calls;
H)
			 the phone number of the appropriate company business office;
I) the due date of the bill; and
J) the separate listing of the following:
i) additional charges due to state messages
			 tax,
ii) municipal messages
			 tax,
iii) municipal consumer tax,
			 and
iv) federal excise tax.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.80 - Deferred Payment Agreements

Current through Register Vol. 48, No. 28, July 12, 2024
a)
			 Applicability
Residential customers who are indebted to a company for past due
				utility service shall have the opportunity to make arrangements with the company to
				retire the delinquent amount by periodic payments referred to hereinafter as a
				Deferred Payment Agreement. All applicants for service, nonresidential customers and
				customers who have failed to make payment under such a plan during the past twelve
				(12) months, who are indebted to a company for past due utility service, may have
				the opportunity, at the discretion of the company, to make arrangements with the
				utility to retire the debt by periodic payments referred to hereinafter as a
				Deferred Payment Agreement.
b)
			 Terms and Conditions
The terms and conditions of a Deferred Payment Agreement shall be
				determined by a company after consideration of the following:
1) size of the past due account;
2) customer's or applicant's ability to
			 pay;
3) customer's or applicant's
			 payment history;
4) reasons for the
			 delinquency; and
5) any other relevant
			 factors relating to the circumstances of the customer's or applicant's
			 service.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.90 - Preferred Payment Dates

Current through Register Vol. 48, No. 28, July 12, 2024
When a customer establishes the regular inability to pay the bill on
				the Due Date (Section
				735.160(a)
				) because of extenuating circumstances, such as the receipt of a monthly social
				security or benefit check which is out of the billing cycle, a company shall provide
				a Preferred Payment Date for that customer, not to exceed ten (10) days after the
				Due Date. If the customer fails to pay by the Preferred Payment Date more than one
				time in a six month period, the arrangement may be canceled and the original Due
				Date reestablished.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.110 - Present Customers

Current through Register Vol. 48, No. 28, July 12, 2024
a)
1) A company may request a deposit, pursuant to
			 Section
			 735.120 herein, from any
			 customer during the first twelve (12) months that a customer receives service if the
			 customer, during that period, pays late four times or has service discontinued for
			 nonpayment two times.
2) Prior to
			 requesting a deposit from a customer for reasons of late payment, the company shall
			 advise the customer of the availability of a Preferred Payment Date pursuant to
			 Section
			 735.90 of this
			 Part
3) A company may request a deposit
			 from any customer after the first twelve (12) months that the customer has received
			 service if the customer has had service discontinued two times in a twelve (12)
			 month period, or if the company provides evidence that the customer used a device or
			 scheme to obtain service without payment. The company may also request a deposit
			 from any nonresidential customer after the first twelve (12) months the customer has
			 received service if the customer pays late at least six (6) times during any twelve
			 (12) month period.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.120 - Deposits

Current through Register Vol. 48, No. 28, July 12, 2024
Conditions under which a company may request a deposit from
				applicants for service and present customers are set out in Sections
				735.100 and
				735.110 of this
				Part, respectively.
a) Amount of Deposits -
			 No company shall request a deposit from an applicant or customer in excess of the
			 estimated charges for 2 months for residential service, and 4 months for business
			 service. The estimated charges for customers shall be based on the average monthly
			 billing of the past 6 months to that customer. In the case of an applicant for
			 service or a present customer who does not have 6 months service with the company,
			 the company may use the average monthly bill for that class and type of service to
			 determine the correct amount for that deposit. The estimated deposit for an
			 applicant may take into consideration past billing history for service of another
			 company if service was provided within the State of Illinois and within 6 months of
			 the application. The Company's tariffs shall provide the methods by which deposits
			 shall be calculated. The amount of deposit may be adjusted by the company for a
			 customer pursuant to Section 735.110. The amount of the deposit may be adjusted at
			 the request of the customer, applicant or utility at any time when the character or
			 degree of use of the service materially changes or when it is clearly established
			 that the character or degree of use of the service will materially change in the
			 immediate future.
b) Payment of Deposits
			 - A utility may request that a maximum of 1/3 of the amount of a requested deposit
			 from any customer be paid within 12 days after the date of the request for deposit.
			 An applicant may be requested to pay no more than 1/3 of the deposit amount prior to
			 the establishment of service. At least two billing periods shall be allowed for the
			 balance of the deposit. A customer or applicant may, at their option, pay the
			 deposit on a more expedited schedule.
c)
			 Refund of Deposits
1) Deposits plus interest shall
			 be automatically refunded after being held for 12 months, so long as:
A) the customer has paid any past due bill for
			 service owed to the same company;
B)
			 service has not been discontinued for nonpayment,
C) the customer has not paid late 4 times,
			 or
D) the company has not provided
			 evidence that the customer used a device or scheme to obtain service without
			 payment.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.121 - Refunds of Additional Charges

Current through Register Vol. 48, No. 28, July 12, 2024
In the event that the Commission orders a telecommunications carrier
				to refund incorrectly calculated additional charges made pursuant to Section 9-221
				or Section 9-222 of the Public Utilities Act, the telecommunications carrier shall
				pay interest on such refund at the rate established by the Commission to be paid on
				deposits in 83 Ill. Adm.
				735.120(h)(1).
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.130 - Discontinuance or Refusal of Service

Current through Register Vol. 48, No. 28, July 12, 2024
a) The
			 company may discontinue or refuse service for any of the following reasons:
1) For failure to make or increase a deposit
			 pursuant to Sections
			 735.100,
			 735.110, and
			 735.120;
2) For failure to pay a past due bill owed to the
			 company, including one for the same class of service furnished to the applicant or
			 customer at the same or another location, or where the applicant or customer
			 voluntarily assumed, in writing, responsibility for the bills of another applicant
			 or customer. For purposes of this subsection (a)(2), a company may discontinue
			 service if the current customer is liable for a past due bill for telephone service
			 pursuant to Section 15 of the Rights of Married Persons Act [750 ILCS
			 65/15 ], unless the customer, at the option of the company,
			 pays any past due bill and/or provides a deposit pursuant to Section
			 735.120 and/or enters into a
			 deferred payment agreement pursuant to Section
			 735.80;
3) For failure to provide company representatives
			 with necessary access to company-owned service equipment, after the company has made
			 a written request to do so;
4) For
			 failure to make payment in accordance with the terms of a deferred payment
			 arrangement;
5) When a company has
			 reason to believe that a customer has used a device or scheme to obtain service
			 without payment and where the company has so notified the customer prior to
			 disconnection;
6) For violation of or
			 noncompliance with a Commission order;
7) For violation of or noncompliance with any
			 rules of the company on file with the Commission for which the company is authorized
			 by tariff to discontinue service for violation or noncompliance on the part of the
			 customer or user;
8) For violation of or
			 noncompliance with municipal ordinances and/or other laws pertaining to service;
			 or
9) The customer's use of equipment
			 adversely affects the company's service to others. This disconnection may be done
			 without notice to the customer or user.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.140 - Illness Provision

Current through Register Vol. 48, No. 28, July 12, 2024
a) Certificate of
			 Illness
1) A Telephone company shall postpone
			 discontinuance of telephone service to a residential customer for thirty (30) days
			 from the date of certification by a licensed physician that discontinuance of
			 service will aggravate an existing medical emergency or create a medical emergency
			 for the customer or a permanent resident in the customer's household.
2) Initial certification shall prohibit
			 discontinuance of service for thirty (30) days. Certification may be renewed by the
			 customer for one additional thirty (30) day period by providing another certificate
			 to the utility. Failure to so renew the certificate shall entitle the utility to
			 initiate discontinuance procedures.
3)
			 Initial certification by the certifying physician may be by telephone if written
			 certification is forwarded within five (5) days.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.150 - Payment for Service

Current through Register Vol. 48, No. 28, July 12, 2024
a) Payment shall be
			 made by the due date shown on the monthly bill and will be by check, draft or other
			 negotiable instrument denominated in U.S. dollars acceptable to the company or in
			 United States currency.
b) If the
			 customer remits to the company on more than one occasion during a twelve (12) month
			 period a check, draft, or other instrument which is dishonored the company may
			 refuse acceptance of further checks and place the customer on a "cash" basis
			 pursuant to its tariffs. Under a "cash" basis the company may refuse acceptance of
			 anything as payment other than United States currency, U.S. Postal Service money
			 orders, or an instrument denominated in U.S. dollars and guaranteed by or issued by
			 a third party acceptable to the company. The company shall advise the customer in
			 writing of the restriction and of the various options available in paying by
			 "cash."
c) Receipt of a subsequently
			 dishonored negotiable instrument in response to a notice of discontinuance shall not
			 constitute payment of a customer's account and no utility shall be required to issue
			 additional notice prior to discontinuance. However, three (3) banking days must be
			 allowed for redemption of such instrument.
d) The company may assess a charge for dishonored
			 checks in accordance with tariffs approved by the Commission.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.160 - Past Due Bills

Current through Register Vol. 48, No. 28, July 12, 2024
a) Due Date.
1) The company shall retain documentation for a
			 period of two years of the following:
A) the due
			 date of each bill; and
B) the date each
			 bill was mailed, delivered, sent or made available to each customer.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.170 - Service Restoral Charge

Current through Register Vol. 48, No. 28, July 12, 2024
a) When
			 service has been discontinued pursuant to Section
			 735.130
			 herein, the company may charge and collect the restoral charge, if any, set forth in
			 its rules, regulations or terms and conditions of service which are on file with the
			 Commission. Such rules, as filed, shall provide for automatic waiver of the
			 customer's first service restoral charge of each calendar year.
b) When service has been discontinued for
			 nonpayment and payment has not been received or satisfactory payment arrangements
			 have not been made for a period of ten (10) calendar days the company may consider
			 the service terminated and the equipment owned by the company may be removed.
			 Reconnection may be considered as a new installation as provided in the company
			 tariffs.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.180 - Directories

Current through Register Vol. 48, No. 28, July 12, 2024
a)
1) Primary telephone directories of all exchanges
			 shall be revised, printed and distributed to customers at least once each year. Each
			 directory shall list the name, address and telephone number of all customers, except
			 public telephones. At the customer's request, that customer's listing or a portion
			 of that listing, may be omitted. A company may charge for listing additional names
			 for each main station on separate directory lines.
2) For the purpose of consolidating directories,
			 variation in publisher's printing schedules, coordination with a large number of
			 telephone number changes, or other good and sufficient reason, publication may be
			 delayed thirty (30) days on written notification to the Commission. In addition to
			 said delay in publication, an additional sixty (60) days may be allowed by the
			 Commission upon notification by letter of the rescheduled publication dates and
			 reason for the additional delay. In deciding whether to grant the delay, the
			 Commission shall consider, among other things, physical impossibility and the
			 consolidation of exchanges.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.190 - Dispute Procedures

Current through Register Vol. 48, No. 28, July 12, 2024
a) The company shall
			 assign one or more of its personnel in each of its offices where it transacts
			 business with the public the duty of hearing, in person, any dispute by an
			 applicant, customer or user. Such personnel shall consider the complainant's
			 allegations and shall explain the complainant's account and the Company's assertions
			 in connection therewith. Such personnel shall be authorized to act on behalf of the
			 company in resolving the complaint and shall be available during all business hours
			 for the duty hereinabove described.
b)
			 If the company does not maintain an office where it transacts business in the
			 community/exchange where the complainant resides and/or receives service, the
			 company shall upon request meet with the customer at a mutually acceptable location
			 in the community lacking such business office. The company shall notify the customer
			 of its willingness to meet in the customer's exchange to resolve the
			 dispute.
c) The company shall direct its
			 personnel engaged in personal contact with the applicant, customer, or user seeking
			 dispute resolution under the provisions of this Part to inform the customer of their
			 right to have the problem considered and acted upon by supervisory personnel of the
			 company where any dispute cannot be resolved. The company shall further direct such
			 supervisory personnel to inform such applicant, complainant, or user who expresses
			 nonacceptance of the decision of such supervisory personnel of their right to have
			 the problem reviewed by the Commission and shall furnish them with the telephone
			 number and address of the Consumer Affairs Division of the Illinois Commerce
			 Commission.
d)
1) When a customer disputes a particular bill, the
			 company shall not discontinue service for nonpayment so long as the customer:
A) pays the undisputed portion of the bill;
			 and
B) pays all future periodic bills by
			 the due date; and
C) enters into
			 discussions with the company to settle the dispute with dispatch.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.200 - Commission Complaint Procedures

Current through Register Vol. 48, No. 28, July 12, 2024
a)
1) Before the Commission will allow the filing of
			 a formal complaint by an applicant, customer, user or company an informal complaint
			 shall be filed with the Commission's Consumer Affairs Division.
2) The informal complaint:
A) should be in writing but may be initiated by
			 telephone or in person at the offices of the Commission; and
B) shall provide the following information to the
			 Commission:
i) the name, address and telephone
			 number of the applicant, customer, or user,
ii) the name of the company involved,
iii) the nature of the complaint in a clear and
			 concise manner,
iv) the specific relief
			 requested.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.210 - Public Notice of Commission Rules

Current through Register Vol. 48, No. 28, July 12, 2024
The company shall post in a public and conspicuous place in each of
				its offices where it transacts business with the public a notice not less than seven
				inches (7") by ten inches (10") in size, printed in black on a white background,
				substantially in the form shown on Appendix C herein.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.220 - Second Language

Current through Register Vol. 48, No. 28, July 12, 2024
Where there is a demonstrated need for second language notices in
				the service area of any utility, as determined by the Commission on the basis of
				census figures, the community area involved, and customer complaints and requests
				for such notice, notices as set out in Appendices A and B herein shall be sent to
				customers located within the area and contain the following warning in the
				appropriate second language: Important - This notice affects your rights and
				obligations and should be translated immediately. If you cannot find a person to
				translate for you, call the telephone company immediately.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Section 735.230 - Customer Information Booklet

Current through Register Vol. 48, No. 28, July 12, 2024
A customer information booklet which contains a utility's credit and
				collection practices shall be provided by each utility to all customers within 90
				days of the effective date of this Part, to all applicants for service and shall be
				available at all business offices.
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Appendix A - Notice of Discontinuance of Service

Current through Register Vol. 48, No. 28, July 12, 2024
IMPORTANT! READ THIS IMMEDIATELY
Click
				here to view image
Illinois Administrative Code › Title 83 - PUBLIC UTILITIES › Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS › Appendix B - Requirements to Avoid Shutoff of Service in the Event of Illness

Current through Register Vol. 48, No. 28, July 12, 2024
IF DISCONTINUANCE OF SERVICE WILL AGGRAVATE OR CREATE A MEDICAL
				EMERGENCY FOR A RESIDENT OF YOUR HOUSEHOLD, WE WILL NOT DISCONTINUE YOUR
				SERVICE.
WHAT YOU MUST DO
:
- YOU MUST
CONTACT
A PHYSICIAN OR LOCAL
				BOARD OF HEALTH.
- THEY MUST CALL ____(Utility Name)____ AT ____(Phone)_____
				RIGHT
- AWAY. THEY ALSO MUST SEND A WRITTEN CONFIRMATION, SIGNED BY A
				PHYSICAN, TO THE COMPANY WITHIN 5 DAYS WHICH CONTAINS THE FOLLOWING
				INFORMATION:
- Name of the person. A statement that the person is a resident of
				the premises in question; the name, business address, and telephone number of the
				certifying physician; the nature of the illness; the period of time during which
				discontinuance of telephone utility service will aggravate the illness.
HOW LONG IS THE CERTIFICATION VALID?
- THE CERTIFICATION IS VALID FOR ONE MONTH. IT CAN ALSO BE RENEWED
				FOR ONE MONTH IF THE PHYSICAN WRITES TO THE COMPANY AGAIN. IF THE CERTIFICATION IS
				NOT RENEWED, YOU TELEPHONE SERVICE MAY BE DISCONTINUED AFTER THE FIRST MONTH.
FOR MORE INFORMATION CALL ___(Utility Name)___ AT ___(Phone)___ OR
				CALL:
CONSUMER AFFAIRS DIVISION
ILLINOIS COMMERCE COMMISION
217-782-2024 (Springfield)
or
312-793-2887 (Chicago)