2023 Texas Statutes › Insurance Code › Title 5 - Protection of Consumer Interests › Subtitle C - Deceptive, Unfair, and Prohibited Practices › Chapter 559 - Credit Scoring and Credit Information › Subchapter B. Use of Credit Scoring and Credit Information › Section 559.054. Notice of Action Resulting in Adverse Effect

Sec. 559.054.  NOTICE OF ACTION RESULTING IN ADVERSE EFFECT.  (a)  If, based in whole or in part on information contained in a credit report, an insurer takes an action resulting in an adverse effect with respect to an applicant for insurance coverage or insured, the insurer shall provide to the applicant or insured within 30 days:
(1)  written or electronic notice of the action resulting in an adverse effect and the reasons for that action;
(2)  the name, address, and telephone number of the consumer reporting agency, including a toll-free number established by the agency and the agency's Internet website, if applicable;
(3)  written or electronic notice that the consumer reporting agency did not make the decision to take the action resulting in an adverse effect and will be unable to provide the applicant or insured the specific reasons why the action was taken; and
(4)  written or electronic notice of the applicant's or insured's right to:
(A)  obtain a free copy of the consumer's credit report from the consumer reporting agency during the 60-day period after the date of the notice; and
(B)  dispute with the consumer reporting agency the accuracy or completeness of any information in the consumer's credit report furnished by the agency.
(b)  In the notice described by Subsection (a)(1), an insurer shall include a description of not more than four factors that were the primary influences of the action resulting in the adverse effect.
(c)  The use by an insurer of a generalized term such as "poor credit history," "poor credit rating," or "poor credit score" does not constitute sufficient notice under this section of the action resulting in the adverse effect.
(d)  Standardized credit explanations provided by a consumer reporting agency or other third-party vendor are also sufficient to comply with this section.
Added by Acts 2005, 79th Leg., Ch. 728 (H.B. 2018), Sec. 11.020(a), eff. September 1, 2005.
Sec. 559.055.  DISPUTE RESOLUTION; ERROR CORRECTION.  (a)  If it is determined through the dispute resolution process established under Section 611(a)(5), Fair Credit Reporting Act (15 U.S.C. Section 1681i), as amended, that the credit information of a current insured was inaccurate or incomplete or could not be verified and the insurer receives notice of that determination from the consumer reporting agency or from the insured, the insurer shall re-underwrite and re-rate the insured not later than the 30th day after the date the insurer receives the notice.
(b)  After re-underwriting or re-rating an insured under Subsection (a), an insurer shall make any adjustments necessary within 30 days, consistent with the insurer's underwriting and rating guidelines.  If an insurer determines that the insured has overpaid premium, the insurer shall credit the insured the amount of overpayment.  The insurer shall compute the overpayment back to the shorter of:
(1)  the last 12 months of coverage; or
(2)  the actual policy period.
Added by Acts 2005, 79th Leg., Ch. 728 (H.B. 2018), Sec. 11.020(a), eff. September 1, 2005.