2023 Texas Statutes › Utilities Code › Title 3 - Gas Regulation › Subtitle C - Propane Gas Distribution Systems › Chapter 141 - Standards for Distribution System Retailers › Section 141.005. Continuity of Service

Sec. 141.005.  CONTINUITY OF SERVICE.  (a)  A distribution system retailer shall make all reasonable efforts to prevent interruptions of service.  When an interruption occurs, the distribution system retailer shall reestablish service within the shortest possible time consistent with prudent operating principles so that the smallest number of customers are affected.
(b)  Excluding service interruptions under Section 141.006, a distribution system retailer shall keep complete records of all emergency and scheduled service interruptions lasting more than six hours and affecting more than two customers. The records must describe the cause, date, length, and location of each interruption, the approximate number of customers affected by the interruption, and, in the case of an emergency interruption, the remedy and steps taken to prevent a recurrence, if applicable. The distribution system retailer shall submit copies of the service interruption records to the commission quarterly.
(c)  The distribution system retailer shall notify the commission in writing not later than 48 hours after an interruption in service that affects the entire propane gas system, lasts more than four hours, represents an existing or probable hazard to persons or property, and requires immediate repair or continuous action until the conditions are no longer hazardous.  The notice shall include the distribution system report of a service interruption. A written report of a service interruption in another form, including a part of a safety report, is sufficient to comply with this subsection.
(d)  The commission shall establish and maintain a toll-free telephone number to enable a customer to notify the commission of a service interruption that does not involve a refusal to serve under Section 141.006.  The commission shall immediately investigate the notification.  A distribution system retailer shall notify the customer of the commission phone number on each billing statement.
(e)  To restore and maintain service, the commission may assume temporary operational control of a propane gas system that experiences a service interruption that affects the entire propane gas system and that:
(1)  continues to affect the entire propane gas system after the distribution system retailer has had direct access to and control of the system for more than 48 hours after the service interruption began;
(2)  occurs more than three times in one month; or
(3)  is the result of the distribution system retailer's failure or refusal to replenish the primary propane tank for a reason other than a general local market disruption, a restriction on wholesale propane supplies, mechanical failure, criminal activity, or an act of God.
(f)  The commission may draw down all or part of the financial surety posted under Section 141.009, as required, to restore and maintain service under Subsection (e).
(g)  At the request of the commission, the attorney general shall bring suit for the appointment of a receiver to collect the assets and carry on the business of a distribution system retailer that:
(1)  has abandoned operation of its facilities;
(2)  informs the commission that the owner is abandoning the system; or
(3)  experiences a service interruption as described under Subsection (e).
(h)  The court shall appoint a receiver if an appointment is necessary to guarantee:
(1)  the collection of assessments, fees, penalties, or interest; or
(2)  continuous and adequate service to the customers of the utility.
(i)  The receiver shall execute a bond to assure the proper performance of the receiver's duties in an amount to be set by the court.
(j)  After appointment and execution of bond, the receiver shall take possession of the assets of the utility specified by the court.  Until discharged by the court, the receiver shall perform the duties that the court directs to preserve the assets and carry on the business of the utility and shall strictly observe the final order involved.
(k)  On a showing of good cause by the distribution system retailer, the court may dissolve the receivership and order the assets and control of the business returned to the distribution system retailer.
(l)  Notwithstanding Section 64.021, Civil Practice and Remedies Code, a receiver appointed under this section may seek commission approval to acquire the distribution system retailer's facilities.
(m)  Subject to the approval of the court and after giving notice to all interested parties, the receiver may sell or otherwise dispose of all or part of the real or personal property of a propane gas system against which a proceeding has been brought under this subchapter to pay the costs incurred in the operation of the receivership.  The costs include:
(1)  payment of fees to the receiver for the receiver's services;
(2)  payment of fees to attorneys, accountants, engineers, or any other persons or entities that provide goods or services necessary to the operation of the receivership; and
(3)  payment of costs incurred ensuring that any property owned or controlled by a distribution system retailer is not used in violation of a final order of the court.
Added by Acts 2013, 83rd Leg., R.S., Ch. 1296 (H.B. 2532), Sec. 1, eff. September 1, 2013.