2023 New York Laws › PBS - Public Service › Article 1 - The Department of Public Service › 23 - Service and Effect of Orders; Stay.

§ 23. Service  and  effect  of  orders;  stay.  1.  Every order of the
  commission shall be served  upon  every  person  or  corporation  to  be
  affected  thereby  by electronic service in a manner and format provided
  for in regulations established by the commission  or  alternatively,  if
  non-electronic  service  is  requested  by  such  person or corporation,
  either by personal delivery of a copy thereof, or by the  mailing  of  a
  copy thereof, in a sealed package with postage prepaid, to the person to
  be  affected thereby or, in the case of a corporation, to any officer or
  agent thereof upon whom a summons may be served in accordance  with  the
  provisions  of  the  civil  practice law and rules. The commission shall
  provide, upon request, a  certified  copy  thereof  or  a  copy  thereof
  bearing the seal of the commission. Within a time specified in the order
  of  the  commission  every person and corporation upon whom it is served
  must if so required in the order  notify  the  commission,  in  writing,
  whether  the  terms  of the order are accepted and will be obeyed and in
  the case  of  a  corporation  such  notification  shall  be  signed  and
  acknowledged  by  a person or officer duly authorized by the corporation
  to execute such acceptance and agreement. Every order of the  commission
  shall  take  effect  at  a  time therein specified and shall continue in
  force either for a period which  may  be  designated  therein  or  until
  changed   or   abrogated   by  the  commission,  unless  such  order  be
  unauthorized by this chapter or any other act or be in  violation  of  a
  provision of the constitution of the state or of the United States.
2.  No  order  staying or suspending an order of the commission fixing
  any rate, fare or charge or joint rate, fare or charge shall be made  by
  the  supreme  court otherwise than upon notice and after hearing; and if
  the order of the commission is suspended, the order suspending the  same
  shall  contain  a  specific finding based upon evidence submitted to the
  court and identified by reference thereto, that  great  and  irreparable
  damage  would  otherwise  result  to  the  petitioner and specifying the
  nature of the damage.
3. Notwithstanding the provisions of subdivision one of this  section,
  the  commission,  or a person designated by the commission to act in its
  place, may, verbally or in writing, order a public  utility  company  or
  municipality  to  initiate, continue or restore service to a residential
  customer, whenever a reasonable question regarding the circumstances  of
  a  termination  or  refusal  of  service exists, whenever a dispute with
  respect  to  utility  charges  or  service  is  pending,   or   whenever
  termination  or refusal of service is likely to affect a person's health
  and safety; provided that, a verbal order  shall  be  confirmed  by  the
  commission  or  its  designee  by  sending  within  five business days a
  written notice to the utility. The commission  shall  issue  regulations
  implementing this section.