2023 New York Laws › PBA - Public Authorities › Article 5 - Public Utility Authorities › Title 11 - Metropolitan Commuter Transportation Authority › 1276-F - Metropolitan Transportation Authority Transit Performance Metrics.

§  1276-f.  Metropolitan  transportation authority transit performance
metrics. 1. Definitions. For the purposes of this section, the following
terms shall have the following meanings:
(a) "additional platform time" means for the subways the average added
time that customers spend waiting on the platform for a train,  compared
with their scheduled wait time.
(b)  "additional  train  time"  means  for  the  subways  the  average
additional time customers spend onboard the train, compared  with  their
scheduled on-train time.
(c)  "customer  journey  time  performance"  means for the subways the
percentage of customer trips with an estimated total travel time  within
five minutes of the scheduled total travel time.
(d)  "elevator  availability"  means  percentage  of  facilities  that
require the use of stairs and have an operational elevator.
(e) "escalator  availability"  means  percentage  of  facilities  that
require the use of stairs and have an operational escalator.
(f)  "additional  journey  time"  means  for the subways comparison of
measured or estimated actual journey time compared to schedule.
(g) "journey time" means for the subways time on platform and the time
on train. Journey time is calculated as either actual journey times that
customers experience, or as scheduled journey times.  Journey  time  and
its  components  may  be based on a manual or an automatically generated
sample.
(h) "major incidents" mean (1) for the  subway  incidents  that  delay
fifty  or  more trains where a train is considered delayed if it is more
than five minutes late or skips planned stops, and (2) for the  commuter
railroads  incidents  that  delay  ten  or more trains greater than five
minutes and fifty-nine seconds.
(i) "lost time accidents" means a job related incident that results in
the inability of an employee to perform full job duties for at least one
working day beyond the day of the incident. Rates are based on lost time
accidents per one hundred employees.
(j) "employees' lost time days" means for the commuter  railroads  the
total  number of calendar days employees' treating medical professionals
have determined that they cannot work due to  an  occupation  injury  or
illness.
(k)  "employee  lost  time  rate" means for the commuter railroads the
number of occupational injuries or illnesses per  two  hundred  thousand
employee hours worked.
(l)  "terminal  on-time  performance"  means  (1)  for the subways the
percentage  of  trains  arriving  at  their  destination  terminals   as
scheduled  with  a  train  counted  as  on-time  if  it  arrives  at its
destination early, on time, or no more than five minutes late,  and  has
not  skipped  any  planned stops, and (2) for the commuter railroads the
percentage of trains arriving at their final  destination  terminals  as
scheduled  with  a  train  counted  as  on-time  if  it  arrives  at its
destination early, on-time or no more than five minutes  and  fifty-nine
seconds  late.  Provided  that  the percentage of trains not arriving at
their final destinations shall include unscheduled cancellations.
(m) "additional data" means (1) for  the  subways  the  percentage  of
trains  arriving  at  their  scheduled  terminals  between four and five
minutes after  their  scheduled  arrival  time;  (2)  for  the  commuter
railroads the percentage of trains arriving at their scheduled terminals
between  four  and  five  minutes  and  fifty-nine  seconds  after their
scheduled arrival time; and (3) for commuter  rails  the  percentage  of
cancelled trains.
2.  Reporting.  The  authority  shall take all practicable measures to
collect, compile and  publish  meaningful  and  informative  performance

metrics  for  all  customer  trips provided by the New York city transit
authority subways,  Long  Island  rail  road  and  Metro-North  commuter
railroad on a monthly basis including all applicable performance metrics
as  defined  in subdivision one of this section. If the authority cannot
practicably collect and  compile  any  such  performance  metric  for  a
customer  trip  type, it may, subject to the approval by the chairman of
the metropolitan  transportation  authority,  substitute  an  equivalent
performance  metric based on international public transport benchmarking
and best practices  that  comparably  measures  system  performance  and
service delivery.
3.  International  benchmarking.  (a)  The  authority shall publish an
annual report presenting the authority's performance in comparison  with
other  national  and  international  peer  agencies.  This  report shall
include, but not be limited to, the following metrics:
(i) total operating cost per car per mile;
(ii) maintenance cost per car per mile;
(iii) passenger journeys per total staff and contractor hours; and
(iv) staff hours lost to accidents.
(b) The authority shall also provide an annual  implementation  report
to  the  governor, the temporary president of the senate, the speaker of
the assembly, the minority leader of the assembly and  senate,  and  the
chairs  and  ranking  members  of  the  transportation and corporations,
authorities and commissions committees on or before January thirty-first
every year, and publish such report on its website.