2023 Indiana Code › Title 27. Insurance › Article 1. Department of Insurance › Chapter 43. Electronic Delivery of Notices and Documents › 27-1-43-3. Electronic Delivery of Notice or Document; Requirements

Sec. 3. (a) As used in this section, "online platform" means a web site or other digital application designed to facilitate the purchase of insurance policies by parties from a licensed insurer.
(b) Except as provided in subsection (d), a notice to a party, or another document, that:
(1) is legally required in an insurance transaction; or
(2) serves as evidence of insurance coverage;
may be electronically delivered, stored, and presented in compliance with IC 26-2-8.
(c) Electronic delivery of a notice or document under this section is considered to be equivalent to any legally required delivery method, including delivery by:
(1) first class mail;
(2) first class mail, postage prepaid;
(3) certified mail;
(4) certificate of mail; or
(5) certificate of mailing.
(d) Except as provided in subsection (e), electronic delivery of a notice or document by an insurer to a party is permitted under this chapter if all the following apply:
(1) The party has affirmatively consented to electronic delivery and has not withdrawn the consent.
(2) The party, before giving consent, is provided with a clear and conspicuous statement informing the party of all the following:
(A) Any right or option of the party to have the notice or document provided or made available in paper or another nonelectronic form.
(B) The right of the party to withdraw consent to electronic delivery of a notice or document and any fees, conditions, or consequences that will be imposed on the party if the party withdraws consent.
(C) Whether the party's consent applies:
(i) only to the particular transaction as to which the notice or document must be given; or
(ii) to identified categories of notices or documents subject to electronic delivery during the course of the party's relationship with the insurer.
(D) The:
(i) means, after consent is given, by which the party may obtain a paper copy of an electronically delivered notice or document; and
(ii) applicable fee for the paper copy.
(E) The procedure the party must follow to:
(i) withdraw consent to electronic delivery of a notice or document; and
(ii) update information needed to contact the party electronically.
(3) The party:
(A) before giving consent, is provided with a statement of the hardware and software requirements for access to and retention of an electronically delivered notice or document; and
(B) electronically:
(i) consents; or
(ii) confirms consent;
in a manner that reasonably demonstrates that the party is able to access information in the electronic form that will be used for electronic delivery of notices or documents to which the party has given consent.
(4) If, after the party has consented to electronic delivery of notices or documents, a change in the hardware or software requirements needed for the party to access or retain an electronically delivered notice or document creates a material risk that the party will not be able to access or retain a subsequent notice or document to which the consent applies, the insurer:
(A) provides the party with a statement of the:
(i) revised hardware and software requirements for access to and retention of an electronically delivered notice or document; and
(ii) right of the party to withdraw consent without the imposition of a fee, condition, or consequence that was not disclosed under subdivision (2)(B); and
(B) complies with subdivision (2).
(e) Notwithstanding any other provision of this chapter, if a party procures a policy of insurance through an online platform:
(1) the party affirmatively consents to have all notices and other documents related to the policy delivered to the party electronically; and
(2) the conditions set forth in subsection (d)(2) through (d)(4) do not apply to the electronic delivery to the party of notices and other documents related to the policy procured through the online platform.
However, if a party described in this subsection requests to receive notices and documents in paper format, the insurer shall provide all notices and other documents related to the policy to the party in paper format.
As added by P.L.119-2014, SEC.1. Amended by P.L.196-2021, SEC.29.