2023 Hawaii Revised Statutes › Title 25. Professions and Occupations › 437B. Regulation of Motor Vehicle Repairs › 437B-11 Prohibited practices.

§437B-11 Prohibited practices.
In addition to any other grounds for disciplinary action authorized by law, the following acts or omissions related to the repair of motor vehicles shall be grounds for invoking the enforcement procedures of section 437B-12:
(1) Making or authorizing in any manner or by any means whatever any statement written or oral which is untrue or misleading, and which is known, or which by the exercise of reasonable care should be known, to be untrue or misleading;
(2) Causing or allowing a customer to sign any work order that does not state the repairs requested by the customer or the automobile's odometer reading at the time of repair;
(3) Failing or refusing to give to a customer a copy of any document requiring the customer's signature, as soon as the customer signs the document;
(4) Any other conduct that constitutes fraud;
(5) Conduct constituting gross negligence;
(6) Failure to comply with this chapter or rules adopted pursuant to it;
(7) Any wilful departure from or disregard of accepted practices or professional standards;
(8) Making false promises of a character likely to influence, persuade, or induce a customer to authorize the repair, service, or maintenance of a motor vehicle;
(9) Having repair work subcontracted without the knowledge or consent of the customer unless the motor vehicle repair dealer, mechanic, or apprentice demonstrates that the customer could not reasonably have been notified;
(10) Conducting the business of motor vehicle repair in a place other than stated on the license except that mobile repair facilities may be permitted if the license so indicates;
(11) Rebuilding or restoring of rebuilt vehicles as defined in section 286-2 in such a manner that it does not conform to the original vehicle manufacturer's established repair procedures or specifications and allowable tolerances for the particular model and year;
(12) Subcontracting, recommending, or referring motor vehicle repair work to, or in any way assisting, a motor vehicle repair dealer or mechanic whose license or certification is not in full compliance with this chapter;
(13) Failure to directly supervise a motor vehicle mechanic apprentice/trainee or motor vehicle mechanic helper;
(14) Servicing mobile air conditioners without using refrigerant recovery and recycling equipment that is certified by Underwriters Laboratories, Incorporated or was in use by the motor vehicle repair industry prior to December 31, 1989;
(15) Performing service on any motor vehicle or mobile air conditioner after January 1, 1994, without successful completion of an appropriate training course in the recovery and recycling of CFC and HCFC refrigerants, which included instruction in the proper use of refrigerant recovery and recycling equipment that is certified by Underwriters Laboratories, Incorporated; and
(16) Violating chapter 342C. [L 1975, c 143, pt of §2; am L 1977, c 34, §2; am L 1984, c 276, §8; gen ch 1985; am L 1989, c 77, §7 and c 236, §1; am L 1990, c 316, §5; am L 1992, c 202, §33 and c 264, §6; am L 1998, c 199, §8]