reglab/statecodes huggingface dataset:
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 1 - Automatic Dialing-Announcing Devices › Section 2874.

2874. (a) Whenever telephone calls are placed through the use of an automatic dialing-announcing device, the device may be operated only after an unrecorded, natural voice announcement has been made to the person called by the person calling. The announcement shall do all of the following:
(1) State the nature of the call and the name, address, and telephone number of the business or organization being represented, if any.
(2) Inquire as to whether the person called consents to hear the prerecorded message of the person calling.
(b) The calling person described in subdivision (a) shall disconnect the automatic dialing-announcing device from the telephone line upon the termination of the call by either the person calling or the person called.
(Amended by Stats. 1989, Ch. 100, Sec. 1.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 1 - Automatic Dialing-Announcing Devices › Section 2875.

2875. No person shall connect any automatic dialing-announcing device to any telephone line without first making written application to the telephone corporation within whose service area telephone calls through the use of such device are proposed to be placed. In such application, the person shall provide information as to the type of automatic dialing-announcing device proposed to be connected, the time of day such telephone calls are proposed to be placed using such device, the anticipated number of calls proposed to be placed during the specified calling period, the average length of a completed call, and such additional information as the corporation or the commission may require. Upon receiving such an application for service, the corporation shall review the furnished information and, if it appears that calling patterns would create a traffic overload condition or the service would be detrimental to the services of other customers of the corporation, it may deny the application or modify the application and grant the application as so modified.
(Added by renumbering Section 2825 by Stats. 1980, Ch. 373, Sec. 10.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 1 - Automatic Dialing-Announcing Devices › Section 2875.5.

2875.5. (a) On and after July 1, 2002, no person operating any automatic equipment that incorporates a storage capability of telephone numbers to be called or a random or sequential number generator capable of producing numbers to be called may make a telephone connection for which no person, acting as an agent or telemarketer, is available for the person called.
(b) Notwithstanding subdivision (a), the commission shall establish an acceptable error rate for telephone connections made in violation of subdivision (a). The commission shall determine the error rate, if any, before July 1, 2002.
(c) The commission may require any person operating equipment as described in subdivision (a) to maintain records of telephone connections made for which no person, acting as an agent or telemarketer, is available for the person called. The commission may require copies of those records to be submitted to the commission.
(Added by Stats. 2001, Ch. 696, Sec. 1. Effective January 1, 2002.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 1 - Automatic Dialing-Announcing Devices › Section 2876.

2876. Any person violating this article is guilty of a civil offense and is subject to either or both of the following penalties:
(a) A fine of not to exceed five hundred dollars ($500) for each violation, levied and enforced by the commission, on complaint or on its own motion, pursuant to Chapter 11 (commencing with Section 2100) of Part 1.
(b) Disconnection of telephone service to the automatic dialing-announcin g device for a period of time which shall be specified by the commission.
(Added by Stats. 1987, Ch. 732, Sec. 2.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2881.1.

2881.1. (a) In addition to the requirements of Section 2881, the commission shall design and implement a program to provide a telecommunications device capable of servicing the needs of the deaf or severely hard of hearing, together with a single party line, at no charge additional to the basic exchange rate, to any subscriber that is an agency of state government and that the commission determines serves a significant portion of the deaf or severely hard-of-hearing population, and to an office located in the State Capitol and selected by the Joint Rules Committee, for purposes of access by the deaf or severely hard of hearing to Members of the Legislature.
(b) The commission shall permit providers of equipment and service specified in subdivision (a) to recover costs as they are incurred under this section pursuant to subdivision (g) of Section 2881.
(c) The commission may direct any telephone corporation subject to its jurisdiction to comply with its determinations pursuant to this section.
(Amended by Stats. 2016, Ch. 94, Sec. 22. (AB 1709) Effective January 1, 2017.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2884.2.

2884.2. (a) Except as specified in subdivision (b), the billing and collection practices of a telephone corporation for services rendered to or for an information service that contains harmful matter, as defined in subdivision (a) of Section 313 of the Penal Code, are not subject to the jurisdiction and control of the commission, notwithstanding Section 2884, but are a matter for contractual arrangement between the telephone corporation and the information provider.
(b) Nothing in subdivision (a) affects the commission’s jurisdiction over billing and collection for any other information service.
(c) The commission may, on complaint or on its own motion, after a hearing, find and determine that circumstances including, but not limited to, anticompetitive results, require the exercise of jurisdiction and control by it over those matters removed from its jurisdiction and control by subdivision (a), and may then exercise that jurisdiction and control.
(d) Subdivision (a) applies only to that class of information-access telephone service furnished within or between service areas, as defined in Section 230.3, through the use of either a “976” prefix or a “900” access code telephone number, and applies only to billing and collection services in that class of service.
(e) The commission may investigate and consider, for purposes of establishing telephone rates, revenues and expenses related to any billing or collection services rendered by a telephone corporation to or for an information provider.
(f) A telephone corporation shall, before refusing to provide billing and collection services for any information service, give the information provider of that service and the commission not less than 30 days’ advance notice.
(g) If a telephone corporation elects to enter into a contractual arrangement to provide billing and collection services to an information provider, the telephone corporation shall provide those services to the information provider under the same terms, conditions, and rates that the service is offered to all other information providers contracting for the services. The telephone corporation shall provide copies of the contracts to the commission and, on request, to any other interested party.
(h) Notwithstanding Section 17024 of the Business and Professions Code, billing and collection services described in subdivision (a) are services subject to Part 2 (commencing with Section 16600) of Division 7 of that code. A person or firm claiming a violation of Section 17045 of that code, with respect to those services, may proceed in accordance with Article 4 (commencing with Section 17070) of Chapter 4 of Part 2 of Division 7 of that code, or pursue any other remedy available under law.
(Amended by Stats. 1995, Ch. 170, Sec. 1. Effective July 24, 1995.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2884.5.

2884.5. Notwithstanding Section 2884, the commission shall require that telephone subscriber access to information services providing messages which constitute harmful matter, as defined in Section 313 of the Penal Code, be furnished by an information provider or its agent on a subscription basis only.
(Added by Stats. 1988, Ch. 567, Sec. 1. Effective August 26, 1988.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2884.6.

2884.6. (a) The commission shall require telephone corporations and providers of information-access telephone services to institute a method of handling subscriber complaints concerning these services, which shall include provision for a waiver of all of the charges for these services for a first occasion of their inadvertent or mistaken use.
(b) Every telephone corporation and provider of information-access telephone services providing messages that constitute harmful matter, as defined in Section 313 of the Penal Code, shall provide for a one-time waiver of all subscriber charges associated with a collect call when the call contains harmful matter and the person making or accepting the call is a minor.
(Amended by Stats. 1995, Ch. 170, Sec. 2. Effective July 24, 1995.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2885.

2885. The commission shall, on or before July 1, 1987, determine the feasibility of requiring that, whenever a call is placed from a cellular telephone, the person receiving the call receive a notification indicating that the call is being placed from a cellular telephone and that the telephone conversation may not be totally private. The determination of feasibility shall include findings and conclusions on the necessity for, and the costs of, implementing a cellular telephone call notification system and on subscriber reaction to the notification system or systems proposed or employed. If the commission determines, in view of its findings and conclusions, that it is feasible for telephone corporations to implement a cellular telephone call notification system, it shall, by rule or order, require telephone corporations operating cellular telephones to implement that system.
(Added by Stats. 1986, Ch. 1101, Sec. 1.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2885.6.

2885.6. (a) The commission shall require mobile telephony service, as defined in Section 224.4, carriers to provide the commission, within six months of the effective date of the act that adds this section, and thereafter as requested by the commission, with information, as specified by the commission, concerning service quality and customer complaints.
(b) In addition to any other sanctions available, the commission shall have the authority to assess any and all of the following specific penalties for mobile telephony carrier noncompliance with commission rules, practices, and procedures respecting the filing of required periodic information and reports to the commission:
(1) The revocation or suspension, on an expedited basis, of temporary tariffing authority granted the carrier.
(2) The revocation or suspension, on an expedited basis, of other rate flexibility or promotional program authority granted the carrier.
(Amended by Stats. 2006, Ch. 198, Sec. 17. Effective January 1, 2007.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2886.

2886. (a) The commission shall require every telephone corporation furnishing mobile telephony service, as defined in Section 224.4, to establish a pricing system made available to subscribers that shall distinguish on the billing invoice charges to a subscriber for calls not completed from any other service charge on the billing invoice.
(b) The commission shall require that those calls which are not completed shall not be charged more than 50 percent of the charge established for completed subscriber initiated calls.
(c) For purposes of this section, a call is not completed when it originates from the mobile telephony service handset and any of the following occurs:
(1) The terminating line is busy and the originator receives a busy signal.
(2) The terminating line does not answer and the originator receives an audible ring.
(3) No radios are available and the originator receives a reorder signal.
(4) The mobile telephony switching office cannot connect the call to the public network and the originator receives a reorder signal.
(5) The public network cannot complete the call to the terminating number and the originator receives a reorder signal.
(Amended by Stats. 2006, Ch. 198, Sec. 18. Effective January 1, 2007.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2888.

2888. The commission shall pursue all available legal remedies to redraw intrastate inter-exchange, also known as local access and transport area, or LATA, boundaries for the purpose of eliminating restrictions that result in discriminatory costs, added inconvenience, and less service for consumers of telecommunications services solely in and between the Counties of Monterey and Santa Cruz.
(Added by Stats. 1994, Ch. 941, Sec. 1. Effective January 1, 1995.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2889.

2889. (a) An information provider engaged in furnishing any live, recorded, or recorded-interactive audio text through information access telephone service shall provide a (1) delayed timing of information charges and (2) price disclosure message.
(b) The telephone corporation shall provide information providers, described in subdivision (a), with a period of a minimum of 12 seconds for a delayed timing of information charges and price disclosure message. If the delayed timing period is exceeded, a consumer shall be billed from the time of the initial connection, and transport charges shall be billed to the information provider from the time of the initial connection. If the consumer disconnects the call within the delayed timing period, no information charge shall be billed to the caller.
(c) (1) During the delayed timing period, the information provider shall inform the consumer of all of the following:
(A) The name of the programs.
(B) The information charge for the call.
(C) The date the information was recorded, if the information is a recorded message.
(D) That if the caller disconnects the call within the delayed timing period, the consumer will not be charged for the call.
(2) This information shall be provided at the beginning of every call and at least three seconds shall be allowed at the end of the message within the delayed timing period for the consumer to hang up without being charged if he or she has not already disconnected the call. The information provider shall provide a tone to indicate the end of the delayed timing period.
(d) This section does not apply to audiotex programs with restricted access via personal identification number (PIN) code or special password.
(e) As used in this section, “delayed timing of information charges” means a service feature which delays commencement of billing of charges for a minimum of 12 seconds in order to provide the information required by subdivision (c).
(f) Every violation of this section is a misdemeanor.
(Added by Stats. 1990, Ch. 1317, Sec. 2. Operative July 1, 1991, by Sec. 3 of Ch. 1317.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2889.2.

2889.2. No telephone corporation or provider of information-access telephone services shall charge the subscribing party for a call made to a telephone number with an “800” prefix, unless the telephone number with an “800” prefix is an information service complying with the presubscription requirements imposed by Federal Communications Commission Docket No. 93–22.
(Added by Stats. 1995, Ch. 170, Sec. 3. Effective July 24, 1995.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2889.3.

2889.3. (a) (1) Before a telephone corporation exits the business of providing interexchange services to all of its customers or to an entire class of its customers, the telephone corporation or any person, firm, or corporation representing the telephone corporation, shall provide those affected customers with a written notice at least 30 days prior to the proposed transfer of those customers to another telephone corporation. The notice shall include all of the following:
(A) A straightforward description of the proposed transfer.
(B) All applicable rates, terms, and conditions of the new service.
(C) A statement of the customer’s right to transfer to another telephone corporation.
(D) A toll-free customer service telephone number for the purpose of responding to customers’ questions.
(2) Any transfer of customer services shall be effectuated without charge.
(b) Subdivision (a) does not apply when the telephone corporation has entered into a written contract with the customer and when the change in telephone corporation results in no rate increase for the customer.
(Added by Stats. 1998, Ch. 663, Sec. 1. Effective January 1, 1999.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2889.4.

2889.4. (a) A local exchange service provider that offers and charges for pay per use features that do not require an access code to be dialed to activate the service shall provide a new residential subscriber, including an existing residential customer ordering an additional line, during the verbal service order process, with information about those features. The representatives of a provider shall offer that subscriber blocking options for those features.
(b) (1) A local exchange service provider that offers the features described in subdivision (a) shall advise an existing residential subscriber who inquires about the features, or who seeks a bill adjustment for the inadvertent or unauthorized use of those per use custom calling features, that the features can be blocked and shall inquire as to whether the subscriber would like to block any or all of the features.
(2) (A) A local exchange service provider that offers the features described in subdivision (a) shall provide notice to all existing residential subscribers not later than May 1, 2000, describing all features provided on a per use basis, the charge for each activation, any additional usage or other charges, and detailed information about the ability to block these features.
(B) The notice shall contain a toll-free number for further information and shall contain a noticeable postcard size bill insert that may be returned in the subscriber’s bill envelope if they wish to block any or all of the per use features described in subdivision (a).
(c) A local exchange service subscriber that has not blocked per use features in accordance with this section is entitled to a one-time bill adjustment which shall equal the sum of the charges for every incident that occurred during the first billing cycle pursuant to which the subscriber notifies the local exchange service provider that inadvertent or unauthorized activation occurred with regard to those per use services that do not require coded dialing to activate. The one-time bill adjustment shall include an adjustment for any additional usage charges occurring as a result of inadvertent or unauthorized activation. The adjustment shall take the form of a credit to the subscriber’s account if the existing technology or facilities of the local exchange service provider measure usage and permit a usage credit to be determined and provided.
(d) Nothing in this section prohibits a local exchange service provider from providing additional bill adjustments at its discretion in connection with charges imposed for features described in subdivision (a).
(Added by Stats. 1999, Ch. 384, Sec. 1. Effective January 1, 2000.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2889.6.

2889.6. The commission shall, by rule or order, require all local exchange carriers to do both of the following:
(a) Include in their telephone directory information concerning emergency situations which may affect the telephone network. The information shall include the procedures which the corporation will follow during emergencies, how telephone subscribers can best use the telephone network in an emergency situation, and the emergency services available by dialing “911.”
(b) Annually provide to all subscribers in the form of a billing insert, which need not be a separate document, information concerning emergency situations which may affect the telephone network. The information shall include the procedures which the corporation will follow during emergencies, how telephone subscribers can best use the telephone network in an emergency situation, and the emergency services available by dialing “911.” The billing insert shall additionally direct the subscriber to consult the telephone directory for similar information concerning the use of the telephone in emergency situations.
(Added by Stats. 1990, Ch. 524, Sec. 1.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2889.8.

2889.8. The commission periodically shall assess the reliability of the public telecommunications network and, if necessary, develop recommendations for improvement. The assessment shall include, but not be limited to, all of the following:
(a) An analysis of those factors that pose a risk to network reliability, including the adequacy of independent sources of reserve power.
(b) Consideration as to whether development of reliability standards is appropriate.
(c) Consideration as to whether procedures should be developed to notify customers about accessing other telecommunications companies in the event of a service disruption.
(Amended by Stats. 1999, Ch. 1005, Sec. 65. Effective January 1, 2000.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2890.1.

2890.1. The commission shall, on or before July 1, 2001, adopt any additional rules it determines to be necessary to implement the billing safeguards of Section 2890, for the inclusion of noncommunications-related products and services in telephone bills.
(Added by Stats. 2000, Ch. 931, Sec. 5. Effective January 1, 2001.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 2 - Customer and Subscriber Services › Section 2890.2.

2890.2. (a) A provider of mobile telephony services, as defined in Section 224.4, shall provide subscribers with a means by which a subscriber can obtain reasonably current and available information, as determined by the provider, on the subscriber’s calling plan or plans and service usage, including roaming usage and charges.
(b) On or before January 1, 2007, a provider of mobile telephony services shall provide subscribers with a means by which a subscriber can obtain reasonably current and available information, as determined by the provider, on the subscriber’s text messaging and Internet usage and charges.
(c) Each provider of mobile telephony services shall inform subscribers at the time service is established of the availability of the information described in subdivisions (a) and (b) and how it may be obtained.
(Amended by Stats. 2006, Ch. 198, Sec. 19. Effective January 1, 2007.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 3 - Customer Right of Privacy › Section 2891.2.

2891.2. Telephone subscribers shall be annually notified that use of an “800” or “900” telephone number may result in the disclosure of the subscriber’s telephone number to the called party. The commission shall, by rule or order, impose the responsibility for the notification with the telephone corporation that offers the caller identification service, often known as automatic number identification, in connection with an “800” or “900” service.
(Added by Stats. 1993, Ch. 351, Sec. 1. Effective January 1, 1994.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 3 - Customer Right of Privacy › Section 2892.1.

2892.1. (a) For purposes of this section, “telecommunications service” means voice communication provided by a telephone corporation as defined in Section 234, voice communication provided by a provider of satellite telephone services, voice communication provided by a provider of mobile telephony service, as defined in Section 224.4, and voice communication provided by a commercially available facilities-based provider of voice communication services utilizing Voice over Internet Protocol or any successor protocol.
(b) The commission, in consultation with the Office of Emergency Services, shall open an investigative or other appropriate proceeding to identify the need for telecommunications service systems not on the customer’s premises to have backup electricity to enable telecommunications networks to function and to enable the customer to contact a public safety answering point operator during an electrical outage, to determine performance criteria for backup systems, and to determine whether the best practices recommended by the Network Reliability and Interoperability Council in December 2005, for backup systems have been implemented by telecommunications service providers operating in California. If the commission determines it is in the public interest, the commission shall, consistent with subdivisions (c) and (d), develop and implement performance reliability standards.
(c) The commission, in developing any standards pursuant to the proceeding required by subdivision (b), shall consider current best practices and technical feasibility for establishing battery backup requirements.
(d) The commission shall not implement standards pursuant to the proceeding required by subdivision (b) unless it determines that the benefits of the standards exceed the costs.
(e) The commission shall determine the feasibility of the use of zero greenhouse gas emission fuel cell systems to replace diesel backup power systems.
(Amended by Stats. 2020, Ch. 370, Sec. 254. (SB 1371) Effective January 1, 2021.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 3 - Customer Right of Privacy › Section 2892.3.

2892.3. (a) The commission shall require providers of mobile telephony service, as defined in Section 224.4, to report to the commission, as specified by the commission, on activities associated with customer fraud.
(b) Each report shall include a description of the types of fraud occurring, the amount of revenues that have been uncollectible because of fraud, and the actions undertaken by the mobile telephony service provider to combat fraud.
(c) The commission shall require mobile telephony service providers to provide their subscribers with a notice, to be reviewed by the commission, warning subscribers about problems associated with fraud, and informing them about ways to protect against fraud.
(Amended by Stats. 2006, Ch. 198, Sec. 21. Effective January 1, 2007.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 3 - Customer Right of Privacy › Section 2892.5.

2892.5. (a) As used in this section “public safety agency” means a “public safety agency” as defined in Section 53102 of the Government Code.
(b) A provider of commercial mobile radio service, as defined in Section 216.8, may enter into a contract with a public safety agency to give the transmissions of public safety agency end users of that service priority over the transmissions of other persons or entities. The contract shall comply with applicable federal law.
(Amended by Stats. 2006, Ch. 198, Sec. 22. Effective January 1, 2007.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 3 - Customer Right of Privacy › Section 2893.

2893. (a) The commission shall, by rule or order, require that every telephone call identification service offered in this state by a telephone corporation, or by any other person or corporation that makes use of the facilities of a telephone corporation, shall allow a caller to withhold display of the caller’s telephone number, on an individual basis, from the telephone instrument of the individual receiving the telephone call placed by the caller. However a caller shall not be allowed to withhold the display of the caller’s business telephone number when that number is being used for telemarketing purposes.
(b) There shall be no charge to the caller who requests that his or her telephone number be withheld from the recipient of any call placed by the caller.
(c) The commission shall direct every telephone corporation to notify its subscribers that their calls may be identified to a called party either:
(1) Thirty or more days before the telephone corporation commences to participate in the offering of a call identification service.
(2) By March 1, 1990, if the telephone corporation is participating in a call identification service prior to January 1, 1990.
(d) This section does not apply to any of the following:
(1) An identification service which is used within the same limited system, including, but not limited to, a Centrex or private branch exchange (PBX) system, as the recipient telephone.
(2) An identification service which is used on a public agency’s emergency telephone line or on the line which receives the primary emergency telephone number (911).
(3) Any identification service provided in connection with legally sanctioned call tracing or tapping procedures.
(4) Any identification service provided in connection with any “800” or “900” access code telephone service until the telephone corporation develops the technical capability to comply with subdivision (a), as determined by the commission.
(e) Until the market for local telephone service is competitive, a telephone corporation shall not charge any subscriber for having an unlisted or unpublished telephone number. However, nothing in this subdivision shall be interpreted by the commission to reduce the revenues of telephone corporations. Any actions of the commission pursuant to this subdivision shall be implemented on a competitively neutral basis. This charge shall not be eliminated prior to the effective date upon which offsetting rates are implemented by the commission.
(Amended by Stats. 1996, Ch. 675, Sec. 2. Effective January 1, 1997.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 3 - Customer Right of Privacy › Section 2893.5.

2893.5. (a) This section shall be known, and may be cited, as the Consumer Call Protection Act of 2019.
(b) On or before January 1, 2021, each telecommunications service provider shall implement Secure Telephony Identity Revisited (STIR) and Secure Handling of Asserted information using toKENs (SHAKEN) protocols or alternative technology that provides comparable or superior capability to verify and authenticate caller identification for calls carried over an internet protocol network.
(c) (1) Pursuant to the authority granted to states in Section 227 of Title 47 of the United States Code, the commission and the Attorney General may take all appropriate actions to enforce that section and any regulation promulgated under that section.
(2) The commission may, at the request of the Attorney General, work with the Attorney General for the purposes of the enforcement of subdivisions (e) and (g) of Section 227 of Title 47 of the United States Code.
(d) A good faith effort to comply with the requirements of subdivision (b) shall be a defense to a claim for violating this section brought pursuant to Chapter 5 (commencing with Section 17200) of Part 2 of Division 7 of the Business and Professions Code.
(Added by Stats. 2019, Ch. 471, Sec. 2. (SB 208) Effective January 1, 2020.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 3 - Customer Right of Privacy › Section 2894.

2894. (a) Notwithstanding subdivision (e) of Section 2891, the disclosure of any information by an interexchange telephone corporation, a local exchange telephone corporation, or a provider of commercial mobile radio service, as defined in Section 216.8, in good faith compliance with the terms of a state or federal court warrant or order or administrative subpoena issued at the request of a law enforcement official or other federal, state, or local governmental agency for law enforcement purposes, is a complete defense against any civil action brought under this chapter or any other law, including, but not limited to, Chapter 1.5 (commencing with Section 630) of Part 1 of Title 15 of the Penal Code, for the wrongful disclosure of that information.
(b) As used in this section the following terms have the following meanings:
(1) “Interexchange telephone corporation” means a telephone corporation that is a long-distance carrier.
(2) “Local exchange telephone corporation” means a telephone corporation that provides local exchange services.
(Amended by Stats. 2006, Ch. 198, Sec. 23. Effective January 1, 2007.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 3 - Customer Right of Privacy › Section 2894.10.

2894.10. (a) The Legislature finds and declares that a number of federal and state laws have been enacted to protect residential telephone subscribers’ privacy rights with respect to telephone solicitations. Various governmental agencies publish information that generally describes telephone subscribers’ rights under these laws. Examples of publications include the Federal Trade Commission’s brochure, “Straight Talk About Telemarketing,” and the Federal Communications Commission’s publication, “Consumer News, What You Can Do About Unsolicited Telephone Marketing Calls and Faxes.” The Legislature intends that telephone subscribers be provided with information regarding their privacy rights, under state and federal law, with respect to telephone solicitations.
(b) Every local exchange telephone corporation shall provide its residential customers with information regarding state and federal laws that protect the privacy rights of residential telephone subscribers with respect to telephone solicitations by providing on an annual basis one or more of the following items of information in the billing statement of each residential customer and in conspicuous notices in the consumer information pages of the local telephone directories distributed by that telephone corporation:
(1) A copy of a publication prepared by the Department of Consumer Affairs, the Public Utilities Commission, the Federal Trade Commission, or any other federal or state governmental agency that generally describes telephone subscribers’ privacy rights, under state and federal laws, with respect to telephone solicitations.
(2) A list of the titles of the publications identified in paragraph (1) and information on how to obtain those publications.
(c) A provider of local exchange service shall not be subject to any penalties if the provider makes a good faith effort to provide or identify the publications described in subdivision (b).
(Added by Stats. 1998, Ch. 473, Sec. 2. Effective January 1, 1999.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 4 - Telecommunication Services › Section 2895.

2895. This article shall be known and may be cited as the Telecommunications Customer Service Act of 1993.
(Added by Stats. 1993, Ch. 1233, Sec. 2. Effective January 1, 1994.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 4 - Telecommunication Services › Section 2896.

2896. The commission shall require telephone corporations to provide customer service to telecommunication customers that includes, but is not limited to, all the following:
(a) Sufficient information upon which to make informed choices among telecommunications services and providers. This includes, but is not limited to, information regarding the provider’s identity, service options, pricing, and terms and conditions of service. A provider need only provide information to its customers on the services which it offers.
(b) Ability to access a live operator by dialing the numeral “0” as an available, free option. The commission may authorize rates and charges for any operator assistance service provided subsequent to access.
(c) Reasonable statewide service quality standards, including, but not limited to, standards regarding network technical quality, customer service, installation, repair, and billing.
(d) Information concerning the regulatory process and how customers can participate in that process, including the process of resolving complaints.
(Added by Stats. 1993, Ch. 1233, Sec. 2. Effective January 1, 1994.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 4 - Telecommunication Services › Section 2896.1.

2896.1. A provider of commercial mobile radio service, as defined in Section 216.8, shall provide access for end users of that service to the local emergency telephone systems described in the Warren-911-Emergency Assistance Act (Article 6 (commencing with Section 53100) of Chapter 1 of Part 1 of Division 2 of Title 5 of the Government Code). “911” shall be the primary access number for those emergency systems. A provider of commercial mobile radio service, in accordance with all applicable Federal Communication Commission orders, shall transmit all “911” calls from technologically compatible commercial mobile radio service communication devices without requiring user validation or any similar procedure. A provider of commercial mobile radio service may not charge any airtime, access, or similar usage charge for any “911” call placed from a commercial mobile radio service telecommunications device to a local emergency telephone system.
(Added by Stats. 2016, Ch. 241, Sec. 3. (AB 1564) Effective January 1, 2017.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 4 - Telecommunication Services › Section 2897.

2897. Consistent with other provisions of this code, orders, rules, and applicable tariffs of telecommunications service providers, the commission shall apply these policies to all providers of telecommunications services in California. These policies are not exclusive and may be supplemented by the commission.
(Added by Stats. 1993, Ch. 1233, Sec. 2. Effective January 1, 1994.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 4 - Telecommunication Services › Section 2898.

2898. (a) Notwithstanding any other provision of this part, upon receiving a request pursuant to subdivision (b), the mobile internet service provider shall not impair or degrade the lawful internet traffic of a first response agency’s identified account until the earlier of either the time when the account is no longer being used by the agency in response to the emergency or the end of the emergency, subject to reasonable network management.
(b) (1) A first response agency may submit a request to a mobile internet service provider to not impair or degrade the lawful internet traffic of an account used by the agency in response to an emergency. As part of the request, the first response agency shall identify the account number and lines for the mobile internet service provider.
(2) A first response agency that submits a request pursuant to paragraph (1) shall notify the mobile internet service provider upon the account no longer being used by the agency in response to the emergency.
(c) For purposes of this section, the following definitions apply:
(1) “Emergency” means the existence of conditions of disaster or of extreme peril to the safety of persons and property within the state, or the territorial limits of a county, city and county, or city, caused by a fire, flood, storm, riot, cyberterrorism, sudden and severe energy shortage, Governor’s warning of an earthquake or volcanic prediction, earthquake, or other similar condition.
(2) “First response agencies” has the same meaning as defined in Section 8592.1 of the Government Code, and shall include fire districts.
(3) “Mobile internet service provider” has the same meaning as defined in Section 3100 of the Civil Code.
(4) “Reasonable network management” has the same meaning as defined in Section 3100 of the Civil Code.
(Amended by Stats. 2020, Ch. 370, Sec. 255. (SB 1371) Effective January 1, 2021.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 2 - SPECIFIC PUBLIC UTILITIES › CHAPTER 10 - Telephone Corporations › ARTICLE 4 - Telecommunication Services › Section 2899.

2899. (a) For purposes of this section, “incarcerated persons calling services” means communication services rendered to incarcerated persons, including, but not limited to, voice communications.
(b) The commission shall establish service quality standards for incarcerated persons calling services to be adhered to by communication service providers rendering services to state or local correctional or detention facilities.
(Added by Stats. 2022, Ch. 827, Sec. 3. (SB 1008) Effective January 1, 2023.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 3 - SURRENDER OF MUNICIPAL CONTROL › CHAPTER 1 - Surrender of Control by Municipal Corporations › ARTICLE 1 - General Provisions and Definitions › Section 2901.

2901. Any municipal corporation may retain or surrender to the commission the powers of control vested in it to supervise and regulate the relationship between any one or more classes of public utilities, and their present or prospective customers, consumers, or patrons, and, if it has retained such powers over any class of public utilities, may thereafter surrender such powers to the commission.
(Enacted by Stats. 1951, Ch. 764.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 3 - SURRENDER OF MUNICIPAL CONTROL › CHAPTER 1 - Surrender of Control by Municipal Corporations › ARTICLE 1 - General Provisions and Definitions › Section 2902.

2902. This chapter shall not be construed to authorize any municipal corporation to surrender to the commission its powers of control to supervise and regulate the relationship between a public utility and the general public in matters affecting the health, convenience, and safety of the general public, including matters such as the use and repair of public streets by any public utility, the location of the poles, wires, mains, or conduits of any public utility, on, under, or above any public streets, and the speed of common carriers operating within the limits of the municipal corporation.
(Enacted by Stats. 1951, Ch. 764.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 3 - SURRENDER OF MUNICIPAL CONTROL › CHAPTER 1 - Surrender of Control by Municipal Corporations › ARTICLE 1 - General Provisions and Definitions › Section 2903.

2903. Unless the context otherwise requires, the definitions and general provisions set forth in this article govern the construction of this chapter.
(Enacted by Stats. 1951, Ch. 764.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 3 - SURRENDER OF MUNICIPAL CONTROL › CHAPTER 1 - Surrender of Control by Municipal Corporations › ARTICLE 1 - General Provisions and Definitions › Section 2904.

2904. “Municipal corporation” means a city and county or incorporated city.
(Enacted by Stats. 1951, Ch. 764.)
2023 California Code › Public Utilities Code - PUC › DIVISION 1 - REGULATION OF PUBLIC UTILITIES › PART 3 - SURRENDER OF MUNICIPAL CONTROL › CHAPTER 1 - Surrender of Control by Municipal Corporations › ARTICLE 1 - General Provisions and Definitions › Section 2905.

2905. “Legislative body” means the board of supervisors, municipal council, commission, or other legislative or governing body of a municipal corporation.
(Enacted by Stats. 1951, Ch. 764.)