2023 Delaware Code › Title 6 - Commerce and Trade › Chapter 22. CREDIT AND IDENTITY THEFT PROTECTION › § 2203. Security freeze.

§ 2203. Security freeze.
(a) Definitions. — For the purposes of this section, the following terms shall have the following meanings:
(1) “Reviewing the account” or “account review” includes activities related to account maintenance, monitoring, credit line increases, and account upgrades and enhancements.
(2) “Security freeze” means a notice, at the request of the consumer and subject to certain exceptions, that prohibits the consumer reporting agency from releasing all or any part of the consumer's credit report or any information derived from it without the express authorization of the consumer. If a security freeze is in place, such a report or information may not be released to a third party without prior express authorization from the consumer. This chapter does not prevent a consumer reporting agency from advising a third party that a security freeze is in effect with respect to the consumer's credit report.
(b) Security freeze:
timing, covered entities, cost. — (1) A consumer may elect to place a security freeze on that consumer's own credit report by making a request by mail or, through an electronic mail method when such method is made available. By January 31, 2009, consumer reporting agencies shall make available an electronic mail method of requesting a security freeze.
(2) A consumer reporting agency shall place a security freeze on a consumer's credit report no later than 5 business days after receiving a consumer's request. By September 29, 2007, a consumer reporting agency shall place a security freeze on a consumer's credit report no later than 3 business days after receiving a request from a consumer.
(3) The consumer reporting agency shall send a written confirmation of the security freeze to the consumer within 5 business days of placing the freeze and at the same time shall provide the consumer with a unique personal identification number or password to be used by the consumer when providing authorization for the release of that consumer's credit for a specific period of time, or when permanently lifting the freeze.
(4) If the consumer wishes to allow that consumer's own credit report to be accessed for a specific period of time while a freeze is in place, that consumer shall contact the consumer reporting agency, at a point of contact made available by the agency to receive requests such as via telephone, U.S. mail, certified mail, overnight mail, or secure electronic mail, with a request that the freeze be temporarily lifted, and provide the following:
a. Proper identification,
b. The unique personal identification number or password provided by the consumer reporting agency pursuant to paragraph (b)(3) of this section, and
c. The time period for which the report shall be available to users of the credit report.
(5) A consumer reporting agency that receives a request from a consumer to temporarily lift a freeze on a credit report pursuant to paragraph (b)(4) of this section shall comply with the request no later than 3 business days after receiving the request. By no later than January 31, 2009, a consumer reporting agency shall honor such a request made by electronic mail or by telephone within 15 minutes of receiving the request.
(6) A consumer reporting agency shall develop procedures involving the use of telephone, or upon the consent of the consumer in the manner required by the Electronic Signatures in Global and National Commerce Act [E-Sign] for legally required notices, by the Internet, e-mail, or other electronic media to receive and process a request from a consumer to temporarily lift a freeze on a credit report pursuant to paragraph (b)(4) of this section in an expedited manner.
(7) A consumer reporting agency shall remove or temporarily lift a freeze placed on a consumer's credit report only in the following cases:
a. Upon consumer request, pursuant to paragraph (b)(4) or paragraph (b)(9) of this section;
b. If the consumer's credit report was frozen due to a material misrepresentation of fact by the consumer. If a consumer reporting agency intends to remove a freeze upon a consumer's credit report pursuant to this paragraph, the consumer reporting agency shall notify the consumer in writing 5 business days prior to removing the freeze on the consumer's credit report.
(8) If a third party requests access to a consumer credit report on which a security freeze is in effect, and this request is in connection with an application for credit or any other use, and the consumer does not allow that consumer's own credit report to be accessed for that specific period of time, the third party may treat the application as incomplete.
(9) A security freeze shall remain in place until the consumer requests that the security freeze be removed. A consumer reporting agency shall remove a security freeze within 3 business days of receiving a request for removal from the consumer, who provides both of the following:
a. Proper identification; and
b. The unique personal identification number or password provided by the consumer reporting agency pursuant to paragraph (b)(3) of this section.
(10) A consumer reporting agency shall require proper identification of the person making a request to place or remove a security freeze.
(11) A consumer reporting agency may not suggest or otherwise state or imply to a third party that the consumer's security freeze reflects a negative credit score, history, report or rating.
(12) The provisions of this section do not apply to the use of a consumer credit report by any of the following:
a. A person, or the person's subsidiary, affiliate, agent, or assignee with which the consumer has or, prior to assignment, had an account, contract, or debtor-creditor relationship for the purposes of reviewing the account or collecting the financial obligation owing for the account, contract, or debt.
b. A subsidiary, affiliate, agent, assignee, or prospective assignee of a person to whom access has been granted under paragraph (b)(4) of this section for purposes of facilitating the extension of credit or other permissible use.
c. Any person or entity acting pursuant to a court order, warrant, or subpoena.
d. A State or local agency which administers a program for establishing and enforcing child support obligations.
e. The Department of Justice, law-enforcement agencies, and the Department of Health and Social Services and their agents or assigns acting to investigate fraud.
f. The State Division of Revenue or its agents or assigns acting to investigate or collect delinquent taxes or unpaid court orders or to fulfill any of its other statutory responsibilities.
g. A person or entity for the purposes of prescreening or postscreening as permitted by the Federal Fair Credit Reporting Act [15 U.S.C. § 1681 et seq.].
h. Any person or entity administering a credit file monitoring subscription service to which the consumer has subscribed.
i. Any person or entity for the purpose of providing a consumer with a copy of that consumer's own credit report upon the consumer's request.
j. Any property and casualty insurance company for use only in setting or adjusting a rate or underwriting for property and casualty insurance purposes.
(13) A consumer reporting agency may charge a consumer for a security freeze service only in the following discrete circumstances:
a. Ten dollars for the initial application for the consumer's first personal identification number or password.
b. Five dollars for the initial application for a person age 65 years or over.
c. If the consumer fails to retain the original personal identification number or password provided by the agency, the consumer may not be charged for a 1-time reissue of the same or a new personal identification number or password; however, the consumer may be charged no more than $10 for subsequent instances of loss and reissuance of a new personal identification number or password.
d. No consumer who has been a victim of identity theft shall be charged any fee for placement of a security freeze on the consumer's own report.
(14) The following agencies are not required to place a security freeze on a credit report:
a. A consumer reporting agency that acts only as a reseller of credit information by assembling and merging information contained in the data base of another consumer reporting agency or multiple consumer reporting agencies, and does not maintain a permanent data base of credit information from which new consumer credit reports are produced. However, a consumer reporting agency acting as a reseller shall honor any security freeze placed on a consumer credit report by another consumer reporting agency.
b. A check services or fraud prevention services company which issues reports on incidents of fraud or authorizations for the purpose of approving or processing negotiable instruments, electronic funds transfers, or similar methods of payments.
c. A deposit account information service company which issues reports regarding account closures due to fraud, substantial overdrafts, ATM [automatic teller machine] abuse, or similar negative information regarding a consumer to inquiring banks or other financial institutions for use only in reviewing a consumer request for a deposit account at the inquiring bank or financial institution.
d. A consumer reporting agency database or file that consists entirely of consumer information concerning, and used solely for:
1. Criminal record information;
2. Personal loss history information;
3. Fraud prevention or detection;
4. Employment screening; or
5. Tenant screening.
(c) Notice of rights. — At any time that a consumer is required to receive a summary of rights required under § 609 of the Federal Fair Credit Reporting Act [15 U.S.C. § 1681g], the following notice shall be included:
Delaware Consumers Have the Right to Obtain a Security Freeze.
You may obtain a security freeze on your credit report for no more than ten dollars to protect your privacy and ensure that credit is not granted in your name without your knowledge. You have a right to place a security freeze on your credit report pursuant to Delaware law. The security freeze will prohibit a consumer reporting agency from releasing any information in your credit report without your express authorization or approval. You must separately request, by certified mail, that it be frozen by the three consumer reporting agencies and pay each a ten dollar fee to do so. After January 31, 2009, you will be able to request this freeze from the agencies by e-mail.
The security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. When you place a security freeze on your credit report, you will be sent a personal identification number or password to use if you choose to remove the freeze on your credit report or to temporarily authorize the release of your credit report for a specific period of time after the freeze is in place. To provide that authorization, you must contact the consumer reporting agency and provide all of the following:
1. The unique personal identification number or password provided by the consumer reporting agency.
2. Proper identification to verify your identity.
3. The proper information regarding the period of time for which the report shall be available to users of the credit report.
4. A consumer reporting agency that receives a request from a consumer to lift temporarily a freeze on a credit report shall comply with the request no later than three business days after receiving the request. By January 31, 2009, the consumer reporting agency must temporarily lift the freeze within 15 minutes of receiving the request.
A security freeze does not apply to circumstances where you have an existing account relationship and a copy of your report is requested by your existing creditor or its agents or affiliates for certain types of account review, collection, fraud control or similar activities.
If you are actively seeking a new credit, loan, utility, telephone, or insurance account, you should understand that the procedures involved in lifting a security freeze may slow your own applications for credit. You should plan ahead and lift a freeze with enough advance notice before you apply for new credit for the lifting to take effect. Until January 31, 2009, you should lift the freeze at least 3 business days before applying, and after that date you should lift the freeze at least 15 minutes before applying for a new account.
You have a right to bring a civil action against someone who violates your rights under the credit reporting laws. The action can be brought against a consumer reporting agency.
(d) Violations; penalties. — If a consumer reporting agency negligently, violates the security freeze by releasing credit information that has been placed under a security freeze, the affected consumer is entitled to:
(1) Notification within 5 business days of the release of the information, including specificity as to the information released and the third party recipient of the information.
(2) File a complaint with the Federal Trade Commission.
(3) In a civil action against the consumer reporting agency recover:
a. Injunctive relief to prevent or restrain further violation of the security freeze; and/or
b. A civil penalty in an amount up to $1,000 for each violation plus any damages available under other civil laws; and
c. Reasonable expenses, court costs, investigative costs, and attorney's fees.
(4) Each violation of the security freeze shall be counted as a separate incident for purposes of imposing penalties under this section.
75 Del. Laws, c. 328, §  1;  70 Del. Laws, c. 186, §  1;  79 Del. Laws, c. 109, §  1;