reglab/housing_qa huggingface dataset:
TX Util § 15.051 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 15 - Judicial Review, Enforcement, and Penalties|Subchapter C. Complaints|Section 15.051. Complaint by Affected Person

Sec. 15.051.  COMPLAINT BY AFFECTED PERSON.  (a)  An affected person may complain to the regulatory authority in writing setting forth an act or omission by a public utility in violation or claimed violation of a law that the regulatory authority has jurisdiction to administer or of an order, ordinance, or rule of the regulatory authority.(b)  The commission shall keep for a reasonable period information about each complaint filed with the commission that the commission has authority to resolve.  The information shall include:(1)  the date the complaint is received;(2)  the name of the complainant;(3)  the subject matter of the complaint;(4)  a record of each person contacted in relation to the complaint;(5)  a summary of the results of the review or investigation of the complaint; and(6)  if the commission took no action on the complaint, an explanation of the reason the complaint was closed without action.(c)  The commission shall keep a file about each written complaint filed with the commission that the commission has authority to resolve.  The commission shall provide to the person filing the complaint and to each person or entity complained about information concerning the commission's policies and procedures on complaint investigation and resolution.  The commission, at least quarterly and until final disposition of the complaint, shall notify the person filing the complaint and each person or entity complained about of the status of the complaint unless the notice would jeopardize an undercover investigation.|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.Amended by: Acts 2005, 79th Leg., Ch. 797 (S.B. 408), Sec. 8, eff. September 1, 2005.|
TX Util § 15.052 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 15 - Judicial Review, Enforcement, and Penalties|Subchapter C. Complaints|Section 15.052. Complaint Regarding Recreational Vehicle Park Owner

Sec. 15.052.  COMPLAINT REGARDING RECREATIONAL VEHICLE PARK OWNER.  (a)  An affected person may complain to the regulatory authority in writing setting forth an act or omission by a recreational vehicle park owner who provides metered electric service under Subchapter C, Chapter 184, in violation or claimed violation of a law that the regulatory authority has jurisdiction to administer or of an order, ordinance, or rule of the regulatory authority.(b)  The commission shall keep for a reasonable period an information file about each complaint filed with the commission relating to a recreational vehicle park owner.(c)  The commission, at least quarterly and until final disposition of the written complaint, shall notify the parties to the complaint of the status of the complaint unless the notice would jeopardize an undercover investigation.|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.|
TX Util § 15.101 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 15 - Judicial Review, Enforcement, and Penalties|Subchapter D. Cease and Desist Orders|Section 15.101. Application of Subchapter

Sec. 15.101.  APPLICATION OF SUBCHAPTER.  This subchapter applies only to a person to whom Subtitle B applies.|Added by Acts 2013, 83rd Leg., R.S., Ch. 170 (H.B. 1600), Sec. 1.06, eff. September 1, 2013.|
TX Util § 15.102 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 15 - Judicial Review, Enforcement, and Penalties|Subchapter D. Cease and Desist Orders|Section 15.102. Rules

Sec. 15.102.  RULES.  The commission shall adopt rules to implement this subchapter.|Added by Acts 2013, 83rd Leg., R.S., Ch. 170 (H.B. 1600), Sec. 1.06, eff. September 1, 2013.|
TX Util § 15.103 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 15 - Judicial Review, Enforcement, and Penalties|Subchapter D. Cease and Desist Orders|Section 15.103. Proceedings Under Other Law

Sec. 15.103.  PROCEEDINGS UNDER OTHER LAW.  The commission may proceed solely under this subchapter or under this subchapter in conjunction with other applicable law.|Added by Acts 2013, 83rd Leg., R.S., Ch. 170 (H.B. 1600), Sec. 1.06, eff. September 1, 2013.|
TX Util § 15.104 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 15 - Judicial Review, Enforcement, and Penalties|Subchapter D. Cease and Desist Orders|Section 15.104. Authority to Issue Order

Sec. 15.104.  AUTHORITY TO ISSUE ORDER.  (a)  The commission on its own motion may issue a cease and desist order:(1)  after providing notice and an opportunity for a hearing if practicable or without notice or opportunity for a hearing; and(2)  if the commission determines that the conduct of a person:(A)  poses a threat to continuous and adequate electric service;(B)  is hazardous;(C)  creates an immediate danger to the public safety; or(D)  is causing or can be reasonably expected to cause an immediate injury to a customer of electric services and that the injury is incapable of being repaired or rectified by monetary compensation.(b)  The commission by order or rule may delegate to the executive director the authority to issue cease and desist orders under this subchapter.|Added by Acts 2013, 83rd Leg., R.S., Ch. 170 (H.B. 1600), Sec. 1.06, eff. September 1, 2013.|
TX Util § 15.105 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 15 - Judicial Review, Enforcement, and Penalties|Subchapter D. Cease and Desist Orders|Section 15.105. Notice

Sec. 15.105.  NOTICE.  (a)  Notice of a proposed order must be given not later than the 10th day before the date set for a hearing if the commission requires notice and hearing before issuing the order.(b)  On issuance of an order under Section 15.104 with or without a hearing, the commission shall serve on the person affected by the order an order that:(1)  contains a statement of the charges; and(2)  requires the person immediately to cease and desist from the acts, methods, or practices stated in the order.(c)  The commission shall serve the order by registered or certified mail, return receipt requested, to the person's last known address.|Added by Acts 2013, 83rd Leg., R.S., Ch. 170 (H.B. 1600), Sec. 1.06, eff. September 1, 2013.|
TX Util § 15.106 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 15 - Judicial Review, Enforcement, and Penalties|Subchapter D. Cease and Desist Orders|Section 15.106. Hearing

Sec. 15.106.  HEARING.  (a) Chapter 2001, Government Code, does not apply to the issuance of a cease and desist order under this subchapter without a hearing.  A hearing conducted before or after issuance of an order under this subchapter is a contested case under Chapter 2001, Government Code.(b)  If the commission issues an order under this subchapter without a hearing, the person affected by the order may request a hearing to affirm, modify, or set aside the order.  A request must be submitted not later than the 30th day after the date the person receives the order.  The commission shall set the hearing for a date that is:(1)  not later than the 10th day after the date the commission receives a request for a hearing; or(2)  agreed to by the person and the commission.(c)  At or following the hearing, the commission shall wholly or partly affirm, modify, or set aside the order.  If the person affected by an order does not request a hearing in the manner provided by Subsection (b) and the commission does not hold a hearing on the order, the order is affirmed without further action by the commission.(d)  The commission may hold a hearing under this subchapter or may authorize the State Office of Administrative Hearings to hold the hearing.|Added by Acts 2013, 83rd Leg., R.S., Ch. 170 (H.B. 1600), Sec. 1.06, eff. September 1, 2013.|
TX Util § 15.107 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 15 - Judicial Review, Enforcement, and Penalties|Subchapter D. Cease and Desist Orders|Section 15.107. Effect of Order Pending Hearing

Sec. 15.107.  EFFECT OF ORDER PENDING HEARING.  Pending a hearing under this subchapter, an order continues in effect unless the order is stayed by the commission.|Added by Acts 2013, 83rd Leg., R.S., Ch. 170 (H.B. 1600), Sec. 1.06, eff. September 1, 2013.|
TX Util § 16.001 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 16 - Commission Financing|Subchapter A. Assessment on Public Utilities|Section 16.001. Assessment on Public Utilities

Sec. 16.001.  ASSESSMENT ON PUBLIC UTILITIES.  (a)  To defray the expenses incurred in the administration of this title, an assessment is imposed on each public utility, retail electric provider, and electric cooperative within the jurisdiction of the commission that serves the ultimate consumer, including each interexchange telecommunications carrier.(b)  An assessment under this section is equal to one-sixth of one percent of the public utility's, retail electric provider's, or electric cooperative's gross receipts from rates charged to the ultimate consumer in this state.(c)  An interexchange telecommunications carrier that does not provide local exchange telephone service may collect the fee imposed under this section as an additional item separately stated on the customer bill as "utility gross receipts assessment."|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.  Amended by Acts 1999, 76th Leg., ch. 405, Sec. 10, eff. Sept. 1, 1999.|
TX Util § 16.002 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 16 - Commission Financing|Subchapter A. Assessment on Public Utilities|Section 16.002. Payment Dates

Sec. 16.002.  PAYMENT DATES.  (a)  The assessment is due August 15.(b)  A public utility may instead make quarterly payments due August 15, November 15, February 15, and May 15.|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.|
TX Util § 16.003 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 16 - Commission Financing|Subchapter A. Assessment on Public Utilities|Section 16.003. Late Payment Penalty

Sec. 16.003.  LATE PAYMENT PENALTY.  (a)  An additional fee equal to 10 percent of the amount due shall be assessed for any late payment of an assessment required under this subchapter.(b)  An assessment delinquent for more than 30 days accrues interest at an annual rate of 12 percent on the amount of the assessment and penalty due.|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.|
TX Util § 16.004 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 16 - Commission Financing|Subchapter A. Assessment on Public Utilities|Section 16.004. Collection by Comptroller

Sec. 16.004.  COLLECTION BY COMPTROLLER.  The comptroller shall collect the assessment and any penalty or interest due under this subchapter.|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.|
TX Util § 16.021 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 16 - Commission Financing|Subchapter B. Grants and Other Financial Assistance|Section 16.021. Grants of Federal Funds

Sec. 16.021.  GRANTS OF FEDERAL FUNDS.  (a)  The commission may apply to an appropriate agency or officer of the United States to receive and spend federal funds available by grant or other similar form of financial assistance.(b)  This section does not impair the ability of the commission to contract with or receive assistance from a state, local, or other authorized source of funds.|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.|
TX Util § 16.041 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 16 - Commission Financing|Subchapter C. Money Disposition, Accounting, and Budget|Section 16.041. Application of State Funds Reform Act

Sec. 16.041.  APPLICATION OF STATE FUNDS REFORM ACT.  Money paid to the commission or to the office under this title is subject to Subchapter F, Chapter 404, Government Code.|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.|
TX Util § 16.042 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 16 - Commission Financing|Subchapter C. Money Disposition, Accounting, and Budget|Section 16.042. Accounting Records

Sec. 16.042.  ACCOUNTING RECORDS.  The commission shall keep the accounting records required by the comptroller.|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.|
TX Util § 16.043 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 16 - Commission Financing|Subchapter C. Money Disposition, Accounting, and Budget|Section 16.043. Audit

Sec. 16.043.  AUDIT.  The financial transactions of the commission are subject to audit by the state auditor under Chapter 321, Government Code.|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.|
TX Util § 16.044 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 16 - Commission Financing|Subchapter C. Money Disposition, Accounting, and Budget|Section 16.044. Approval of Budget

Sec. 16.044.  APPROVAL OF BUDGET.  The commission budget is subject to legislative approval as part of the General Appropriations Act.|Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.|
TX Util § 17.001 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 17 - Customer Protection|Subchapter A. General Provisions|Section 17.001. Customer Protection Policy

Sec. 17.001.  CUSTOMER PROTECTION POLICY.  (a)  The legislature finds that new developments in telecommunications services and the production and delivery of electricity, as well as changes in market structure, marketing techniques, and technology, make it essential that customers have safeguards against fraudulent, unfair, misleading, deceptive, or anticompetitive business practices and against businesses that do not have the technical and financial resources to provide adequate service.(b)  The purpose of this chapter is to establish retail customer protection standards and confer on the commission authority to adopt and enforce rules to protect retail customers from fraudulent, unfair, misleading, deceptive, or anticompetitive practices.(c)  Nothing in this section shall be construed to abridge customer rights set forth in commission rules in effect at the time of the enactment of this chapter.(d)  This chapter does not limit the constitutional, statutory, and common law authority of the office of the attorney general.(e)  Nothing in this chapter authorizes a customer to receive retail electric service from a person other than a certificated retail electric utility.|Added by Acts 1999, 76th Leg., ch. 1579, Sec. 3, eff. Aug. 30, 1999.|
TX Util § 17.002 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 17 - Customer Protection|Subchapter A. General Provisions|Section 17.002. Definitions

Sec. 17.002.  DEFINITIONS.  In this chapter:(1)  "Billing agent" means any entity that submits charges to the billing utility on behalf of itself or any provider of a product or service.(2)  "Billing utility" means any telecommunications provider, as defined by Section 51.002, retail electric provider, or electric utility that issues a bill directly to a customer for any telecommunications or electric product or service.(3)  "Certificated telecommunications utility" means a telecommunications utility that has been granted either a certificate of convenience and necessity, a certificate of operating authority, or a service provider certificate of operating authority.(3-a)  "Critical care residential customer" means a residential customer who has a person permanently residing in the customer's home who has been diagnosed by a physician as being dependent upon an electric-powered medical device to sustain life.(3-b)  "Critical load industrial customer" means an industrial customer for whom an interruption or suspension of electric service will create a dangerous or life-threatening condition on the customer's premises.(4)  "Customer" means any person in whose name telephone or retail electric service is billed, including individuals, governmental units at all levels of government, corporate entities, and any other entity with legal capacity to be billed for telephone or retail electric service.(5)  "Electric utility" has the meaning assigned by Section 31.002.(6)  "Retail electric provider" means a person that sells electric energy to retail customers in this state after the legislature authorizes a customer to receive retail electric service from a person other than a certificated retail electric utility.(7)  "Service provider" means any entity that offers a product or service to a customer and that directly or indirectly charges to or collects from a customer's bill an amount for the product or service on a customer's bill received from a billing utility.(8)  "Telecommunications utility" has the meaning assigned by Section 51.002.|Added by Acts 1999, 76th Leg., ch. 1579, Sec. 3, eff. Aug. 30, 1999.Amended by: Acts 2021, 87th Leg., R.S., Ch. 426 (S.B. 3), Sec. 8, eff. June 8, 2021.|
TX Util § 17.003 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 17 - Customer Protection|Subchapter A. General Provisions|Section 17.003. Customer Awareness

Sec. 17.003.  CUSTOMER AWARENESS.  (a)  The commission shall promote public awareness of changes in the electric and telecommunications markets, provide customers with information necessary to make informed choices about available options, and ensure that customers have an adequate understanding of their rights.(b)  The commission shall compile a report on customer service at least once each year showing the comparative customer information from reports given to the commission it deems necessary.(c)  The commission shall adopt and enforce rules to require a certificated telecommunications utility, a retail electric provider, or an electric utility to give clear, uniform, and understandable information to customers about rates, terms, services, customer rights, and other necessary information as determined by the commission.  The rules must include a list of defined terms common to the telecommunications and electricity industries and require that applicable terms be labeled uniformly on each retail bill sent to a customer by a certificated telecommunications utility, retail electric provider, or electric utility to facilitate consumer understanding of relevant billing elements.(d)  Customer awareness efforts by the commission shall be conducted in English and Spanish and any other language as necessary.(d-1)  An electric utility providing electric delivery service for a retail electric provider, as defined by Section 31.002, shall provide to the retail electric provider, and the retail electric provider shall periodically provide to the retail electric provider's retail customers together with bills sent to the customers, information about:(1)  the electric utility's procedures for implementing involuntary load shedding initiated by the independent organization certified under Section 39.151 for the ERCOT power region;(2)  the types of customers who may be considered critical care residential customers, critical load industrial customers, or critical load according to commission rules adopted under Section 38.076;(3)  the procedure for a customer to apply to be considered a critical care residential customer, a critical load industrial customer, or critical load according to commission rules adopted under Section 38.076; and(4)  reducing electricity use at times when involuntary load shedding events may be implemented.|Added by Acts 1999, 76th Leg., ch. 1579, Sec. 3, eff. Aug. 30, 1999.Amended by: Acts 2009, 81st Leg., R.S., Ch. 648 (H.B. 1822), Sec. 1, eff. September 1, 2009.Acts 2021, 87th Leg., R.S., Ch. 426 (S.B. 3), Sec. 9, eff. June 8, 2021.|
TX Util § 17.005 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle A - Provisions Applicable to All Utilities|Chapter 17 - Customer Protection|Subchapter A. General Provisions|Section 17.005. Protections for Customers of Municipally Owned Utilities

Sec. 17.005.  PROTECTIONS FOR CUSTOMERS OF MUNICIPALLY OWNED UTILITIES.  (a)  A municipally owned utility may not be deemed to be a "service provider" or "billing agent" for purposes of Sections 17.156(b) and (e).(b)  The governing body of a municipally owned utility shall adopt, implement, and enforce rules that shall have the effect of accomplishing the objectives set out in Sections 17.004(a) and (b) and 17.102, as to the municipally owned utility within its certificated service area.(c)  The governing body of a municipally owned utility or its designee shall perform the dispute resolution function provided for by Section 17.157 for disputes arising from services provided by the municipally owned utility to electric customers served within the municipally owned utility's certificated service area.(d)  With respect to electric customers served by a municipally owned utility outside its certificated service area or otherwise served through others' distribution facilities, after retail competition begins as authorized by the legislature, the provisions of this chapter as administered by the commission apply.(e)  Nothing in this chapter shall be deemed to apply to a wholesale customer of a municipally owned utility.(f)  A municipally owned utility shall periodically provide with bills sent to retail customers of the utility information about:(1)  the utility's procedure for implementing involuntary load shedding;(2)  the types of customers who may be considered critical care residential customers, critical load industrial customers, or critical load according to commission rules adopted under Section 38.076;(3)  the procedure for a customer to apply to be considered a critical care residential customer, a critical load industrial customer, or critical load according to commission rules adopted under Section 38.076; and(4)  reducing electricity use at times when involuntary load shedding events may be implemented.|Added by Acts 1999, 76th Leg., ch. 1579, Sec. 3, eff. Aug. 30, 1999.Amended by: Acts 2021, 87th Leg., R.S., Ch. 426 (S.B. 3), Sec. 10, eff. June 8, 2021.|