reglab/housing_qa huggingface dataset:
TX Util § 64.153 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 64 - Customer Protection|Subchapter D. Protection Against Unauthorized Charges|Section 64.153. Records of Disputed Charges

Sec. 64.153.  RECORDS OF DISPUTED CHARGES.  (a)  Every service provider shall maintain a record of every disputed charge for a product or service placed on a customer's bill.(b)  The record required under Subsection (a) shall contain for every disputed charge:(1)  any affected telephone numbers or addresses;(2)  the date the customer requested that the billing utility remove the unauthorized charge;(3)  the date the unauthorized charge was removed from the customer's telephone bill;  and(4)  the date action was taken to refund or credit to the customer any money that the customer paid for the unauthorized charges.(c)  The record required by Subsection (a) shall be maintained for at least 24 months following the completion of all steps required by Section 64.152(a).|Added by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.|
TX Util § 64.154 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 64 - Customer Protection|Subchapter D. Protection Against Unauthorized Charges|Section 64.154. Notice

Sec. 64.154.  NOTICE.  (a)  A billing utility shall provide notice of a customer's rights under this section in the manner prescribed by the commission.(b)  Notice of a customer's rights must be provided by mail to each residential and retail business customer within 60 days of the effective date of this section or by inclusion in the publication of the telephone directory next following the effective date of this section.  In addition, each billing utility shall send the notice to new customers at the time service is initiated or to any customer at that customer's request.|Added by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.|
TX Util § 64.155 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 64 - Customer Protection|Subchapter D. Protection Against Unauthorized Charges|Section 64.155. Providing Copy of Records

Sec. 64.155.  PROVIDING COPY OF RECORDS.  A billing utility shall provide a copy of records maintained under Sections 64.151(c), 64.152, and 64.154 to the commission staff on request.  A service provider shall provide a copy of records maintained under Sections 64.151(b) and 64.153 to the commission on request.|Added by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.|
TX Util § 64.156 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 64 - Customer Protection|Subchapter D. Protection Against Unauthorized Charges|Section 64.156. Violations

Sec. 64.156.  VIOLATIONS.  (a)  If the commission finds that a billing utility violated this subchapter, the commission may implement penalties and other enforcement actions under Chapter 15.(b)  If the commission finds that any other service provider or billing agent subject to this subchapter has violated this subchapter or has knowingly provided false information to the commission on matters subject to this subchapter, the commission may enforce the provisions of Chapter 15 against the service provider or billing agent as if it were regulated by the commission.(c)  Neither the authority granted under this section nor any other provision of this subchapter shall be construed to grant the commission jurisdiction to regulate service providers or billing agents who are not otherwise subject to commission regulation, other than as specifically provided by this chapter.(d)  If the commission finds that a billing utility or service provider repeatedly violates this subchapter, the commission may, if the action is consistent with the public interest, suspend, restrict, or revoke the registration or certificate of the telecommunications service provider, by this action denying the telecommunications service provider the right to provide service in this state, except that the commission may not revoke a certificate of convenience and necessity of a telecommunications utility except as provided by Section 54.008.(e)  If the commission finds that a service provider or billing agent has repeatedly violated any provision of this subchapter, the commission may order the billing utility to terminate billing and collection services for that service provider or billing agent.(f)  Nothing in this subchapter shall be construed to preclude a billing utility from taking action on its own to terminate or restrict its billing and collection services.|Added by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.|
TX Util § 64.157 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 64 - Customer Protection|Subchapter D. Protection Against Unauthorized Charges|Section 64.157. Disputes

Sec. 64.157.  DISPUTES.  (a)  The commission may resolve disputes between a retail customer and a billing utility, service provider, or telecommunications utility.(b)  In exercising its authority under Subsection (a), the commission may:(1)  order a billing utility or service provider to produce information or records;(2)  require that all contracts, bills, and other communications from a billing utility or service provider display a working toll-free telephone number that customers may call with complaints and inquiries;(3)  require a billing utility or service provider to refund or credit overcharges or unauthorized charges with interest if the billing utility or service provider has failed to comply with commission rules or a contract with the customer;(4)  order appropriate relief to ensure that a customer's choice of a telecommunications service provider is honored;(5)  require the continuation of service to a residential or small commercial customer while a dispute is pending regarding charges the customer has alleged were unauthorized;  and(6)  investigate an alleged violation.(c)  The commission shall adopt procedures for the resolution of disputes in a timely manner, which in no event shall exceed 60 days.|Added by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.|
TX Util § 64.158 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 64 - Customer Protection|Subchapter D. Protection Against Unauthorized Charges|Section 64.158. Consistency With Federal Law

Sec. 64.158.  CONSISTENCY WITH FEDERAL LAW.  Rules adopted by the commission under this subchapter shall be consistent with and not more burdensome than applicable federal laws and rules.|Added by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.|
TX Util § 64.201 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 64 - Customer Protection|Subchapter E. Publication of Mobile Service Customer Telephone Numbers|Section 64.201. Definition

Sec. 64.201.  DEFINITION.  In this subchapter, "commercial mobile service provider" means a provider of commercial mobile service as defined by Section 332(d), Communications Act of 1934 (47 U.S.C. Section 151 et seq.), Federal Communications Commission rules, and the Omnibus Budget Reconciliation Act of 1993 (Pub. L. No. 103-66).|Added by Acts 2005, 79th Leg., Ch. 226 (H.B. 2553), Sec. 1, eff. September 1, 2005.|
TX Util § 64.202 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 64 - Customer Protection|Subchapter E. Publication of Mobile Service Customer Telephone Numbers|Section 64.202. Consent Required

Sec. 64.202.  CONSENT REQUIRED.  (a)  A commercial mobile service provider doing business in this state may not publish in a directory or provide for publication in a directory the name and telephone number of a mobile service customer in this state without the express consent of the customer. The consent of a customer must be given:(1)  in writing on a separate document that includes the customer's signature and the date;(2)  verbally; or(3)  on a website maintained by the commercial mobile service provider.(b)  Before a customer consents under Subsection (a), a commercial mobile service provider must disclose to the customer in writing or verbally, as appropriate, that:(1)  by consenting the customer agrees to have the customer's telephone number sold or licensed as part of a list of customers and the customer's telephone number may be included in a publicly available directory; and(2)  if the customer's calling plan bills the customer for unsolicited calls or text messages from a telemarketer, by consenting to have the customer's telephone number sold or licensed as part of a list of customers or be included in a publicly available directory, the customer may incur additional charges for receiving unsolicited calls or text messages.(c)  A customer who consents under Subsection (a) may revoke that consent at any time. A commercial mobile service provider shall comply with the customer's request not later than the 60th day after the date the request is made.(d)  A commercial mobile service provider may not bill a mobile services customer for not consenting under Subsection (a).|Added by Acts 2005, 79th Leg., Ch. 226 (H.B. 2553), Sec. 1, eff. September 1, 2005.|
TX Util § 64.203 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 64 - Customer Protection|Subchapter E. Publication of Mobile Service Customer Telephone Numbers|Section 64.203. Violations

Sec. 64.203.  VIOLATIONS.  (a)  The attorney general may investigate violations of this subchapter and file civil enforcement actions seeking injunctive relief, attorney's fees, and civil penalties in an amount not to exceed $1,000 for each violation.  If the court finds the defendant wilfully or knowingly violated this subchapter, the court may increase the amount of the civil penalties to an amount not to exceed $3,000 for each violation.(b)  Chapter 15 does not apply to a violation of this subchapter.|Added by Acts 2005, 79th Leg., Ch. 226 (H.B. 2553), Sec. 1, eff. September 1, 2005.|
TX Util § 65.001 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 65 - Deregulation of Certain Incumbent Local Exchange Company Markets|Subchapter A. General Provisions|Section 65.001. Statement of Policy

Sec. 65.001.  STATEMENT OF POLICY.  It is the policy of this state to provide for full rate and service competition in the telecommunications market of this state so that customers may benefit from innovations in service quality and market-based pricing.|Added by Acts 2005, 79th Leg., 2nd C.S., Ch. 2 (S.B. 5), Sec. 26, eff. September 7, 2005.|
TX Util § 65.002 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 65 - Deregulation of Certain Incumbent Local Exchange Company Markets|Subchapter A. General Provisions|Section 65.002. Definitions

Sec. 65.002.  DEFINITIONS.  In this chapter:(1)  "Deregulated company" means an incumbent local exchange company for which all of the company's markets have been deregulated.(2)  "Market" means an exchange in which an incumbent local exchange company provides residential local exchange telephone service.(3)  "Regulated company" means an incumbent local exchange company for which none of the company's markets have been deregulated.(4)  "Stand-alone residential local exchange voice service" means:(A)  residential tone dialing service;(B)  services and functionalities supported under the lifeline program;(C)  access for all residential end users to 911 service provided by a local authority and access to dual party relay service;(D)  at the election of the incumbent local exchange company, mandatory residential extended area service arrangements, mandatory residential extended metropolitan service or other mandatory residential toll-free calling arrangements, mandatory expanded local calling service arrangements, or another service that a company is required under a tariff to provide to a customer who subscribes or may subscribe to basic network services;(E)  flat rate residential local exchange telephone service delivered by landline, but only if the service is ordered and received independent of:(i)  a service classified as a nonbasic service under Section 58.151 or residential call waiting service;(ii)  a package of services that includes a service classified as a nonbasic service under Section 58.151; or(iii)  another flat rate residential local exchange service delivered by landline; and(F)  residential caller identification services if the customer to whom the service is billed is at least 65 years of age.(5)  "Transitioning company" means an incumbent local exchange company for which at least one, but not all, of the company's markets has been deregulated.|Added by Acts 2005, 79th Leg., 2nd C.S., Ch. 2 (S.B. 5), Sec. 26, eff. September 7, 2005.|
TX Util § 65.003 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 65 - Deregulation of Certain Incumbent Local Exchange Company Markets|Subchapter A. General Provisions|Section 65.003. Commission Authority

Sec. 65.003.  COMMISSION AUTHORITY.  (a)  Notwithstanding any other provisions of this title, the commission has authority to implement and enforce this chapter.(b)  The commission may adopt rules and conduct proceedings necessary to administer and enforce this chapter, including rules to determine whether a market should remain regulated, should be deregulated, or should be reregulated.|Added by Acts 2005, 79th Leg., 2nd C.S., Ch. 2 (S.B. 5), Sec. 26, eff. September 7, 2005.|
TX Util § 65.004 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 65 - Deregulation of Certain Incumbent Local Exchange Company Markets|Subchapter A. General Provisions|Section 65.004. Information

Sec. 65.004.  INFORMATION.  (a)  The commission may collect and compile information from all telecommunications providers as necessary to implement and enforce this chapter.(b)  The commission shall maintain the confidentiality of information collected under this chapter that is claimed to be confidential for competitive purposes.  Information that is claimed to be confidential is exempt from disclosure under Chapter 552, Government Code.|Added by Acts 2005, 79th Leg., 2nd C.S., Ch. 2 (S.B. 5), Sec. 26, eff. September 7, 2005.|
TX Util § 65.005 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 65 - Deregulation of Certain Incumbent Local Exchange Company Markets|Subchapter A. General Provisions|Section 65.005. Customer Protection

Sec. 65.005.  CUSTOMER PROTECTION.  This chapter does not affect a customer's right to complain to the commission regarding a telecommunications provider.|Added by Acts 2005, 79th Leg., 2nd C.S., Ch. 2 (S.B. 5), Sec. 26, eff. September 7, 2005.|
TX Util § 65.051 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 65 - Deregulation of Certain Incumbent Local Exchange Company Markets|Subchapter B. Determination of Whether Market Should Be Regulated|Section 65.051. Markets Deregulated

Sec. 65.051.  MARKETS DEREGULATED.  A market that is deregulated as of September 1, 2011, shall remain deregulated.  Notwithstanding any other provision of this title, the commission may not reregulate a market or company that has been deregulated.|Added by Acts 2005, 79th Leg., 2nd C.S., Ch. 2 (S.B. 5), Sec. 26, eff. September 7, 2005.Amended by: Acts 2011, 82nd Leg., R.S., Ch. 98 (S.B. 980), Sec. 14, eff. September 1, 2011.|
TX Util § 65.052 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 65 - Deregulation of Certain Incumbent Local Exchange Company Markets|Subchapter B. Determination of Whether Market Should Be Regulated|Section 65.052. Determination of Whether a Market Should Remain Regulated

Sec. 65.052.  DETERMINATION OF WHETHER A MARKET SHOULD REMAIN REGULATED.  (a)  An incumbent local exchange company may petition the commission to deregulate a market of the company that the commission previously determined should remain regulated.  Notwithstanding any other provision of this title, only the incumbent local exchange company may initiate a proceeding to deregulate one of the company's markets.  Not later than the 90th day after the date the commission receives the petition, the commission shall:(1)  determine whether the regulated market should remain regulated; and(2)  issue a final order classifying the market in accordance with this section.(b)  In making a determination under Subsection (a), the commission may not determine that a market should remain regulated if:(1)  the population in the area included in the market is at least 100,000; or(2)  the population in the area included in the market is less than 100,000 and, in addition to the incumbent local exchange company, there are at least two competitors operating in all or part of the market that:(A)  are unaffiliated with the incumbent local exchange company; and(B)  provide voice communications service without regard to the delivery technology, including through:(i)  Internet Protocol or a successor protocol;(ii)  satellite; or(iii)  a technology used by a wireless provider or a commercial mobile service provider, as that term is defined by Section 64.201.(c)  If the commission deregulates a market under this section and the deregulation results in a regulated or transitioning company no longer meeting the definition of a regulated or transitioning company, the commission shall issue an order reclassifying the company as a transitioning company or deregulated company, as those terms are defined by Section 65.002.(d)  Repealed by Acts 2011, 82nd Leg., R.S., Ch. 98, Sec. 21(3), eff. September 1, 2011.(e)  Repealed by Acts 2011, 82nd Leg., R.S., Ch. 98, Sec. 21(3), eff. September 1, 2011.(f)  Repealed by Acts 2011, 82nd Leg., R.S., Ch. 98, Sec. 21(3), eff. September 1, 2011.|Added by Acts 2005, 79th Leg., 2nd C.S., Ch. 2 (S.B. 5), Sec. 26, eff. September 7, 2005.Amended by: Acts 2011, 82nd Leg., R.S., Ch. 98 (S.B. 980), Sec. 15, eff. September 1, 2011.Acts 2011, 82nd Leg., R.S., Ch. 98 (S.B. 980), Sec. 21(3), eff. September 1, 2011.|
TX Util § 65.053 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 65 - Deregulation of Certain Incumbent Local Exchange Company Markets|Subchapter B. Determination of Whether Market Should Be Regulated|Section 65.053. Incumbent Local Exchange Company Markets

Sec. 65.053.  INCUMBENT LOCAL EXCHANGE COMPANY MARKETS.  (a)  Notwithstanding Section 65.052, an incumbent local exchange company may elect to have all of the company's markets remain regulated on and after January 1, 2006.(b)  To make an election under Subsection (a), an incumbent local exchange company must file an affidavit with the commission making that election not later than December 1, 2005.(c)  If an incumbent local exchange company makes an election under this section, the commission shall issue an order classifying the company as a regulated company that is subject to the provisions of this title that applied to the company on September 1, 2005.  This subsection does not affect the authority of a regulated company to elect under Chapter 58 or 59 after January 1, 2005, and to be regulated under the chapter under which the company elected.|Added by Acts 2005, 79th Leg., 2nd C.S., Ch. 2 (S.B. 5), Sec. 26, eff. September 7, 2005.|
TX Util § 65.101 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 65 - Deregulation of Certain Incumbent Local Exchange Company Markets|Subchapter C. Deregulated Company|Section 65.101. Issuance of Certificate of Operating Authority

Sec. 65.101.  ISSUANCE OF CERTIFICATE OF OPERATING AUTHORITY.  (a)  A deregulated company may petition the commission to relinquish the company's certificate of convenience and necessity and receive a certificate of operating authority.(b)  The commission shall issue the deregulated company a certificate of operating authority and rescind the deregulated company's certificate of convenience and necessity if the commission finds that all of the company's markets have been deregulated under Subchapter B.(c)  A deregulated company that holds a certificate of operating authority is a nondominant carrier.|Added by Acts 2005, 79th Leg., 2nd C.S., Ch. 2 (S.B. 5), Sec. 26, eff. September 7, 2005.Amended by: Acts 2013, 83rd Leg., R.S., Ch. 210 (S.B. 259), Sec. 4, eff. September 1, 2013.|
TX Util § 65.102 (2021)
2021 Texas Statutes|Utilities Code|Title 2 - Public Utility Regulatory Act|Subtitle C - Telecommunications Utilities|Chapter 65 - Deregulation of Certain Incumbent Local Exchange Company Markets|Subchapter C. Deregulated Company|Section 65.102. Requirements

Sec. 65.102.  REQUIREMENTS.  (a)  A deregulated company that holds a certificate of operating authority issued under this subchapter  is not required to:(1)  fulfill the obligations of a provider of last resort;(2)  comply with retail quality of service standards or reporting requirements;(3)  file an earnings report with the commission unless the company is receiving support from the Texas High Cost Universal Service Plan; or(4)  comply with a pricing requirement other than a requirement prescribed by this subchapter.(b)  Notwithstanding any other provision of this title, the commission has only the authority provided by this section over a deregulated company that holds a certificate of operating authority issued under this subchapter.  Subject to Subsection (c), the following provisions apply to a deregulated company and may be enforced by the commission using the remedies provided by Subchapter B, Chapter 15, and Subsection (d):(1)  Subchapter A, Chapter 15;(2)  Subchapters A, C, and D, Chapter 17, as applicable to carriers holding a certificate of operating authority;(3)  Sections 52.007, 52.060, and 52.156;(4)  Sections 54.001, 54.002, 54.003, 54.004, 54.005, 54.006, 54.008(a), 54.101, 54.102, 54.103, 54.105, 54.151, 54.156, 54.158, 54.159, 54.255, 54.256, 54.257, 54.259, 54.260, and 54.261;(5)  Sections 55.010, 55.123, 55.133, 55.134, 55.136, and 55.137;(6)  Chapter 56, except Subchapters F and G;(7)  Chapter 60;(8)  Chapter 62;(9)  Subchapter E, Chapter 64;(10)  Sections 65.001, 65.002, 65.003, and 65.004, this subchapter, and Subchapter E of this chapter; and(11)  Chapter 66.(c)  Nothing in this subchapter affects the continuing applicability of the following provisions of this title:(1)  Sections 51.003 and 51.010(c);(2)  Section 52.002(d);(3)  Sections 54.204, 54.205, and 54.206; and(4)  Section 65.051.(d)  The commission may hear complaints of retail and wholesale customers against deregulated companies that are in the scope of the commission's authority provided by this section.|Added by Acts 2005, 79th Leg., 2nd C.S., Ch. 2 (S.B. 5), Sec. 26, eff. September 7, 2005.Amended by: Acts 2011, 82nd Leg., R.S., Ch. 98 (S.B. 980), Sec. 16, eff. September 1, 2011.Acts 2013, 83rd Leg., R.S., Ch. 210 (S.B. 259), Sec. 5, eff. September 1, 2013.Acts 2017, 85th Leg., R.S., Ch. 29 (S.B. 1003), Sec. 1, eff. September 1, 2017.|