FL Stat § 825.1035 (2021)
2021 Florida Statutes|Title XLVI - Crimes|Chapter 825 - Abuse, Neglect, and Exploitation of Elderly Persons and Disabled Adults|825.1035 - Injunction for Protection Against Exploitation of a Vulnerable Adult.

825.1035 Injunction for protection against exploitation of a vulnerable adult.—(1) INJUNCTION CREATED.—There is created a cause of action for an injunction for protection against exploitation of a vulnerable adult.(2) WHO MAY FILE; VENUE; RECORDING.—(a) The cause of action may be sought in an adversary proceeding by:1. A vulnerable adult in imminent danger of being exploited;2. The guardian of a vulnerable adult in imminent danger of being exploited;3. A person or organization acting on behalf of the vulnerable adult with the consent of the vulnerable adult or his or her guardian;4. An agent under a valid durable power of attorney with the authority specifically granted in the power of attorney; or5. A person who simultaneously files a petition for determination of incapacity and appointment of an emergency temporary guardian with respect to the vulnerable adult.(b) A sworn petition for an injunction for protection against exploitation of a vulnerable adult may be filed regardless of whether any other cause of action is currently pending between either the petitioner and the respondent or the vulnerable adult and the respondent. However, the pendency of any such cause of action must be noted in the petition.(c) A person temporarily or permanently vacating a residence or household in an attempt to avoid exploitation does not affect his or her right to petition for an injunction.(d) Parties to an injunction for protection against exploitation of a vulnerable adult may not be required to be represented by an attorney.(e) There is no minimum requirement of residency to petition for an injunction for protection against exploitation of a vulnerable adult. It is not required as a prerequisite of filing a petition for or issuance of an injunction under this section for exploitation to have already occurred.(f) If a proceeding concerning the vulnerable adult under chapter 744 is pending at the time of the filing, the petition must be filed in that proceeding. Otherwise, a petition for an injunction for protection against exploitation of a vulnerable adult may only be filed in the circuit where the vulnerable adult resides.(g) All proceedings conducted pursuant to this subsection must be recorded. Recording may be by electronic means as provided by court rule.(3) FORM OF PETITION.—(a) A sworn petition filed under this section must allege the existence of exploitation, or the imminent exploitation, of the vulnerable adult and must include the specific facts and circumstances for which relief is sought. The sworn petition must be in substantially the following form:PETITION FOR INJUNCTION FOR PROTECTIONAGAINST EXPLOITATION OF A VULNERABLE ADULTBefore me, the undersigned authority, personally appeared Petitioner   (Name)  , who has been sworn and says that the following statements are true:1. The petitioner’s name is:  2. The petitioner’s address is:  3. The petitioner’s relationship to the vulnerable adult is:  4. How long has the petitioner known the vulnerable adult:  5. The vulnerable adult’s name is:  6. Aliases of the vulnerable adult are:  7. The vulnerable adult’s date of birth is:  8. The vulnerable adult’s address is:  9. Does the vulnerable adult have one or more impairments that impact his or her ability to perform normal activities of daily living or to provide for his or her own care or protection?Yes    No  If so, what are this person’s impairments?   (check all that apply)   Long-term physical disability Sensory disability (e.g., hearing or vision impaired) Cognitive disability Mental or emotional disability Developmental disability Infirmity of aging Other (explain)10. The respondent’s last known address is:  11. The respondent’s last known place of employment is:   (name of business and address)  .12. Physical description of the respondent:  Race  Sex  Date of birth  Height  Weight  Eye color  Hair color  Distinguishing marks or scars  13. Aliases of the respondent:  14. The respondent is associated with the vulnerable adult as follows: 15. The following describes any other cause of action currently pending between the petitioner and the respondent, any proceeding under chapter 744 concerning the vulnerable adult, and any previous or pending attempts by the petitioner to obtain an injunction for protection against exploitation of the vulnerable adult in this or any other circuit; related case numbers, if available; and the results of any such attempts: 16. The following describes the petitioner’s knowledge of any reports made to a government agency, including, but not limited to, the Department of Elderly Affairs, the Department of Children and Families, and the adult protective services program relating to the abuse, neglect, or exploitation of the vulnerable adult; any investigations performed by a government agency relating to abuse, neglect, or exploitation of the vulnerable adult; and the results of any such reports or investigations: 17. The petitioner knows the vulnerable adult is either a victim of exploitation or the petitioner has reasonable cause to believe the vulnerable adult is, or is in imminent danger of becoming, a victim of exploitation because the respondent has:   (describe in the spaces below the incidents or threats of exploitation)    18. The following describes the petitioner’s knowledge of the vulnerable adult’s dependence on the respondent for care; alternative provisions for the vulnerable adult’s care in the absence of the respondent, if necessary; available resources the vulnerable adult has to access such alternative provisions; and the vulnerable adult’s willingness to use such alternative provisions:  19. The petitioner knows the vulnerable adult maintains assets, accounts, or lines of credit at the following financial institution(s):   (list name, address, and account number of each)  .20. The petitioner believes that the vulnerable adult’s assets to be frozen are:   (mark one)  . Worth less than $1500; Worth between $1500 and $5000; or Worth more than $5000.21. The petitioner genuinely fears imminent exploitation of the vulnerable adult by the respondent.22. The petitioner seeks an injunction for the protection of the vulnerable adult, including:   (mark appropriate section or sections)  . Prohibiting the respondent from having any direct or indirect contact with the vulnerable adult. Immediately restraining the respondent from committing any acts of exploitation against the vulnerable adult. Freezing the assets of the vulnerable adult held at   (name and address of depository or financial institution)   even if titled jointly with the respondent, or in the respondent’s name only, in the court’s discretion. Freezing the credit lines of the vulnerable adult at   (name and address of financial institution)   even if jointly with the respondent, in the court’s discretion. Providing any terms the court deems necessary for the protection of the vulnerable adult or his or her assets, including any injunctions or directives to law enforcement agencies.23. Should the court enter an injunction freezing assets and credit lines, the petitioner believes that the critical expenses of the vulnerable adult will be paid for or provided by the following persons or entities, or the petitioner requests that the following expenses be paid notwithstanding the freeze:   (for each expense, list the name of the payee, address, account number if known, amount, and a brief explanation of why payment is critical)  .(b) Each petition for an injunction for protection against exploitation of a vulnerable adult must contain, directly above the signature line, a statement in all capital letters and bold type not smaller than the surrounding text, as follows:I ACKNOWLEDGE THAT PURSUANT TO SECTION 415.1034, FLORIDA STATUTES, ANY PERSON WHO KNOWS, OR HAS REASONABLE CAUSE TO SUSPECT, THAT A VULNERABLE ADULT HAS BEEN OR IS BEING ABUSED, NEGLECTED, OR EXPLOITED HAS A DUTY TO IMMEDIATELY REPORT SUCH KNOWLEDGE OR SUSPICION TO THE CENTRAL ABUSE HOTLINE. I HAVE REPORTED THE ALLEGATIONS IN THIS PETITION TO THE CENTRAL ABUSE HOTLINE.I HAVE READ EACH STATEMENT MADE IN THIS PETITION AND EACH SUCH STATEMENT IS TRUE AND CORRECT. I UNDERSTAND THAT THE STATEMENTS MADE IN THIS PETITION ARE BEING MADE UNDER PENALTY OF PERJURY PUNISHABLE AS PROVIDED IN SECTION 837.02, FLORIDA STATUTES.(c) Upon the filing of the petition, the court shall schedule a hearing on the petition on the earliest possible date.(4) CLERK’S DUTIES, RESPONSIBILITIES, AND CHARGES.—(a) The clerk of the circuit court shall assist the petitioner in filing an injunction for protection against exploitation of a vulnerable adult and any petition alleging a violation thereof.(b) The clerk of the circuit court shall provide simplified petition forms for the injunction for protection against exploitation of a vulnerable adult, and any modifications thereto, and for the enforcement thereof, and instructions for completion of such forms.(c) The clerk of the circuit court shall, to the extent practicable, ensure the petitioner’s privacy while completing such forms.(d) The clerk of the circuit court shall provide the petitioner with two certified copies of the petition for an injunction without charge, and shall inform the petitioner of the steps necessary for service of process and enforcement.(e) If an injunction is entered, the clerk of the circuit court shall provide, without charge, the petitioner with certified copies of an order of injunction that may be served upon any person holding property, upon any financial institution holding property or accounts, or upon any financial institution with an open line of credit that is subject to the freeze, and shall inform the petitioner of the service of process and enforcement.(f) The clerk of the circuit court and appropriate staff in each county shall receive training in the effective assistance of petitioners as provided or approved by the Florida Association of Court Clerks.(g) The clerk of the circuit court in each county shall produce an informational brochure and provide it to the petitioner at the time of filing for an injunction for protection against exploitation of a vulnerable adult. The brochure must include information about the exploitation of vulnerable adults and the effect of providing false information to the court. The clerk of the circuit court in each county shall also make available informational brochures on the exploitation of vulnerable adults to local senior centers, local aging and disability resource centers, or appropriate state or federal agencies.(h) The clerk of the circuit court shall provide a copy of all petitions filed pursuant to this section and all orders entered on such petitions to the adult protective services program. Within 72 hours after receipt of such orders or petitions, the adult protective services program shall submit to the court overseeing proceedings on the petition the results of any relevant investigations relating to the vulnerable adult.(i) Notwithstanding any other provision of law, the clerk of the circuit court may not assess an initial filing fee or service charge for petitions filed under this section. However, subject to legislative appropriation, the clerk of the circuit court may, on a quarterly basis, submit a certified request for reimbursement to the Office of the State Courts Administrator for the processing of such petitions, at the rate of $40 per petition. The request for reimbursement must be submitted in the form and manner prescribed by the office. From each reimbursement received, the clerk of the circuit court shall pay any law enforcement agency serving the injunction for protection against exploitation of a vulnerable adult the fee requested by the law enforcement agency, to not exceed $20.(5) TEMPORARY INJUNCTION; SERVICE; HEARING.—(a)1. The court may grant a temporary injunction ex parte, pending a full hearing, and may grant such relief as the court deems proper if the court finds that:a. An immediate and present danger of exploitation of the vulnerable adult exists.b. There is a likelihood of irreparable harm and nonavailability of an adequate remedy at law.c. There is a substantial likelihood of success on the merits.d. The threatened injury to the vulnerable adult outweighs possible harm to the respondent.e. Granting a temporary injunction will not disserve the public interest.f. Such injunction provides for the vulnerable adult’s physical or financial safety.2. Such relief the court deems proper may include, but is not limited to, injunctions doing any of the following:a. Restraining the respondent from committing any acts of exploitation against the vulnerable adult.b. Awarding to the vulnerable adult the temporary exclusive use and possession of the dwelling that the vulnerable adult and the respondent share, or barring the respondent from the residence of the vulnerable adult. The court shall confirm the availability of any required services or alternative caregivers that may be necessary to ensure the vulnerable adult’s safety.c. Freezing any assets of the vulnerable adult in any depository or financial institution whether titled solely in the vulnerable adult’s name, solely in the respondent’s name, jointly with the respondent, in guardianship, in trust, or in a Totten trust, provided that:(I) Assets held by a guardian for the vulnerable adult may be frozen only by an order entered by the court overseeing the guardianship proceeding.(II) Assets held by a trust may be frozen only by an order of the court if all the trustees of the trust are served with process and are given reasonable notice before any hearing on the petition.(III) Assets held solely in the name of the respondent may only be frozen on an ex parte basis if the petition and affidavit demonstrate to the court probable cause that such assets are traceable to the unlawful exploitation of the vulnerable adult, that such assets are likely to be returned to the vulnerable adult after a final evidentiary hearing, and that no other adequate remedy at law is reasonably available.d. Freezing any line of credit of the vulnerable adult at any depository or financial institution whether listed solely in the vulnerable adult’s name or jointly with the respondent.(I) Lines of credit held by a guardian for the vulnerable adult may be frozen only by an order entered by the court overseeing the guardianship proceeding.(II) Lines of credit held by a trust may be frozen only by an order of the court if all the trustees of the trust are served with process and are given reasonable notice before any hearing on the petition.e. Prohibiting the respondent from having direct or indirect contact with the vulnerable adult.f. Providing directives to law enforcement agencies.g. If the court has ordered an asset and credit freeze, ordering that specified living expenses of the vulnerable adult continue to be paid.h. Ordering any financial institution holding assets of the vulnerable adult to pay the clerk of the circuit court from unencumbered assets of the vulnerable adult, if any, a fee of $75 if the assets of the petitioner are between $1,500 and $5,000 or a fee of $200 if the assets are in excess of $5,000. The court may rely on the estimate of the value of the assets in the petition when assessing the fee. The fee shall be taxed as costs against the respondent if the court enters an injunction.(b) Except as provided in s. 90.204, in a hearing ex parte for the purpose of obtaining an ex parte temporary injunction, only verified pleadings or affidavits may be used as evidence unless the respondent appears at the hearing or has received reasonable notice of the hearing. A petition under this section shall be considered a family case for purposes of s. 90.204(4).(c) A denial of a petition for an ex parte injunction must be by written order and must note the legal grounds for denial. When the only ground for denial is failure to demonstrate appearance of an immediate and present danger of exploitation of a vulnerable adult, the court must set a full hearing on the petition for injunction at the earliest possible date. Nothing in this paragraph affects a petitioner’s right to promptly amend any petition consistent with court rules.(d) An ex parte temporary injunction may be effective for a fixed period not to exceed 15 days unless good cause is shown to extend the injunction. The ex parte temporary injunction may be extended one time for up to an additional 30 days. A full hearing, as provided by this section, must be set for a date no later than the date when the ex parte temporary injunction ceases to be effective.(6) REASONABLE CAUSE.—In determining whether a petitioner has reasonable cause to believe that the vulnerable adult is, or is in imminent danger of becoming, a victim of exploitation, the court shall consider and evaluate all relevant factors, including, but not limited to, any of the following:(a) The existence of a verifiable order of protection issued previously or from another jurisdiction.(b) Any history of exploitation by the respondent upon the vulnerable adult in the petition or any other vulnerable adult.(c) Any history of the vulnerable adult being previously exploited or unduly influenced.(d) The capacity of the vulnerable adult to make decisions related to his or her finances and property.(e) Susceptibility of the vulnerable adult to undue influence.(f) Any criminal history of the respondent or previous probable cause findings by the adult protective services program, if known.(7) NOTICE OF PETITION AND INJUNCTION.—(a) The respondent shall be personally served, pursuant to chapter 48, with a copy of the petition, notice of hearing, and temporary injunction, if any, before the final hearing.(b) If the petitioner is acting in a representative capacity, the vulnerable adult shall also be served with a copy of the petition, notice of hearing, and temporary injunction, if any, before the final hearing.(c) If any assets or lines of credit are ordered to be frozen, the depository or financial institution must be served as provided in s. 655.0201.(8) FINAL HEARING ON PETITION.—(a)1. The court may grant such relief as the court deems proper when, upon notice and hearing, it appears to the court that:a. The vulnerable adult is the victim of exploitation or that the vulnerable adult is in imminent danger of becoming a victim of exploitation.b. There is a likelihood of irreparable harm and nonavailability of an adequate remedy at law.c. The threatened injury to the vulnerable adult outweighs possible harm to the respondent.d. Where the injunction freezes assets of the respondent, the court finds probable cause that exploitation has occurred, the freeze only affects the proceeds of such exploitation, and there is a substantial likelihood that such assets will be ordered to be returned to the vulnerable adult.e. The relief provides for the vulnerable adult’s physical or financial safety.2. Such relief may include, but need not be limited to, injunctions doing any of the following:a. Continuing the temporary injunction in part or in whole.b. Restraining the respondent from committing any acts of exploitation.c. Awarding to the vulnerable adult the exclusive use and possession of the dwelling that the vulnerable adult and the respondent share or excluding the respondent from the residence of the vulnerable adult. The court shall confirm the availability of any required services or alternative caregivers that may be necessary to ensure the vulnerable adult’s safety.d. Ordering the respondent to participate in treatment, intervention, or counseling services to be paid for by the respondent.e. Directing that assets under temporary freeze by injunction be returned to the vulnerable adult, or directing that those assets remain frozen until ownership can be determined; and directing that the temporary freeze on any line of credit be lifted.f. Where the court has found that the respondent has engaged in exploitation of the vulnerable adult, entering a final cost judgment against the respondent and in favor of the petitioner for all taxable costs, and entering a final cost judgment against the respondent and in favor of the clerk of the circuit court for all the clerk’s filing fees and service charges that were waived by operation of this section.g. Ordering such other relief as the court deems necessary for the protection of a victim of exploitation, including injunctions or directives to law enforcement agencies, as provided in this section.(b) The court must allow an advocate from a state attorney’s office, a law enforcement agency, or the adult protective services program to be present with the petitioner or the respondent during any court proceedings or hearings related to the injunction, provided the petitioner or the respondent has made such a request and the advocate is able to be present.(c) The terms of an injunction restraining the respondent as provided in paragraph (a) remain in effect until the injunction is modified or dissolved.(9) PROVISIONS REQUIRED IN ANY TEMPORARY OR PERMANENT INJUNCTION.—A temporary or final judgment on an injunction must, on its face, indicate:(a) That the injunction is valid and enforceable in all counties of this state.(b) That law enforcement officers may use their arrest powers under s. 901.15(6) to enforce the terms of the injunction.(c) That the court had jurisdiction over the parties and subject matter under state law and that reasonable notice and opportunity to be heard were given to the person against whom the order was sought, in a manner that was sufficient to protect that person’s right to due process.(d) If any assets or lines of credit are ordered to be frozen, the date that the depository or financial institution was served with the injunction as provided in s. 655.0201.(e) The date the respondent was served with the petition for injunction.(10) TRANSMITTAL TO SHERIFF; SERVICE.—(a)1.a. The clerk of the circuit court shall furnish a copy of the petition, the financial affidavit, the notice of hearing, and any temporary injunction to the sheriff or a law enforcement agency of the county in which the respondent resides or can be found, who shall serve it upon the respondent as soon thereafter as possible on any day of the week and at any time of the day or night. At the request of the sheriff, the clerk of the circuit court may transmit a facsimile copy of an injunction that has been certified by the clerk of the circuit court pursuant to subparagraph 4., and this facsimile copy may be served in the same manner as a certified copy. The clerk of the circuit court shall also furnish to the sheriff such information on the respondent’s physical description and location as is required by the Department of Law Enforcement to comply with the verification procedures set forth in sub-subparagraph b.b. Upon receiving a facsimile copy, the sheriff must verify receipt with the clerk of the circuit court before attempting to serve it upon the respondent. If the sheriff is in possession of an injunction that has been certified by the clerk of the circuit court, the sheriff may transmit a facsimile copy of that injunction to a law enforcement officer who shall serve it in the same manner as a certified copy.c. Notwithstanding any other provision of law, the chief judge of each judicial circuit, in consultation with the appropriate sheriff, may authorize a law enforcement agency within the jurisdiction to effect service. A law enforcement agency performing service pursuant to this section shall use service and verification procedures consistent with those of the sheriff.2.a. Except where the vulnerable adult is the petitioner, the clerk of the circuit court shall furnish a copy of the petition, the financial affidavit, the notice of hearing, and any temporary injunction to the sheriff or a law enforcement agency of the county in which the vulnerable adult resides or can be found, who shall serve it upon the vulnerable adult as soon thereafter as possible on any day of the week and at any time of the day or night. At the request of the sheriff, the clerk of the circuit court may transmit a facsimile copy of an injunction that has been certified by the clerk of the circuit court pursuant to subparagraph 4., and this facsimile copy may be served in the same manner as a certified copy. The clerk of the circuit court shall also furnish to the sheriff such information on the vulnerable adult’s physical description and location as is required by the Department of Law Enforcement to comply with the verification procedures set forth in sub-subparagraph b.b. Upon receiving a facsimile copy, the sheriff must verify receipt with the clerk of the circuit court before attempting to serve it upon the vulnerable adult. If the sheriff is in possession of an injunction that has been certified by the clerk of the circuit court, the sheriff may transmit a facsimile copy of that injunction to a law enforcement officer, who shall serve it in the same manner as a certified copy.c. Notwithstanding any other provision of law, the chief judge of each judicial circuit, in consultation with the appropriate sheriff, may authorize a law enforcement agency within the jurisdiction of the circuit to effect service. A law enforcement agency performing service pursuant to this section shall use service and verification procedures consistent with those of the sheriff.3. When an injunction for protection against exploitation of a vulnerable adult is issued, if the petitioner requests that a law enforcement agency assist the vulnerable adult, the court may order that an officer from the appropriate law enforcement agency accompany the vulnerable adult and assist in the service or execution of the injunction, including returning possession of a dwelling or residence to the vulnerable adult. A law enforcement officer shall accept a copy of an injunction, certified by the clerk of the circuit court pursuant to subparagraph 4., from the petitioner and immediately serve it upon a respondent who has been located but not yet served. The law enforcement agency must also serve any injunction freezing assets on a financial institution where assets subject to dissipation are held, or where a credit line may be exploited. Service upon the depository or financial institution must be served as provided in s. 655.0201.4. The clerk of the circuit court shall certify a copy of all orders issued, changed, continued, extended, or vacated subsequent to the original service of the original petition, notice of hearing, or temporary injunction and deliver the certified copy to the parties at the time of the entry of the order. The parties may acknowledge receipt of a certified order in writing on the face of the original order. If a party fails or refuses to acknowledge the receipt of a certified copy of an order, the clerk of the circuit court must note on the original petition that service was effected. If delivery at the hearing during which an order is issued is not possible, the clerk of the circuit court shall mail certified copies of the order to the parties at their respective last known mailing addresses; except that service upon a depository or financial institution must be served as provided in s. 655.0201. Service by mail is complete upon mailing. When an order is served pursuant to this subparagraph, the clerk of the circuit court shall notify the sheriff of the service and prepare a written certification to be placed in the court file specifying the time, date, and method of service.5. If the respondent has been previously served with the temporary injunction and has failed to appear at the initial hearing on the temporary injunction, any subsequent petition for an injunction seeking an extension of time may be served on the respondent by the clerk of the court by certified mail in lieu of personal service by a law enforcement officer.(b)1. Within 24 hours after the court issues an injunction for protection against exploitation of a vulnerable adult or changes, continues, extends, or vacates such an injunction, the clerk of the circuit court must forward a certified copy of the order to the sheriff with jurisdiction over the residence of the petitioner for service in accordance with this subsection.2. Within 24 hours after service of an injunction for protection against exploitation of a vulnerable adult upon a respondent, the law enforcement officer who served the injunction must forward the written proof of service to the sheriff with jurisdiction over the residence of the petitioner.3. Within 24 hours after the sheriff receives a certified copy of the injunction for protection against exploitation of a vulnerable adult, the sheriff must make information related to the injunction available to this state’s law enforcement agencies by electronically transmitting such information to the Department of Law Enforcement.4. Within 24 hours after the sheriff or other law enforcement officer has made service upon the respondent and the sheriff has been so notified, the sheriff must make information relating to the service available to other law enforcement agencies by electronically transmitting such information to the Department of Law Enforcement.5. Within 24 hours after an injunction for protection against exploitation of a vulnerable adult is terminated or otherwise rendered no longer effective by ruling of the court, the clerk of the circuit court must notify the sheriff receiving original notification of the injunction as provided in subparagraph 1. The sheriff shall, within 24 hours after receiving such notification from the clerk of the circuit court, notify the Department of Law Enforcement of such court action.(11) ENFORCEMENT.—(a) As to the respondent, the court may enforce a violation of an injunction for protection against exploitation of a vulnerable adult through a civil or criminal contempt proceeding, and the state attorney may prosecute it as a criminal violation under s. 825.1036. Any assessment or fine ordered by the court enforcing such injunction shall be collected by the clerk of the circuit court and transferred on a monthly basis to the Department of Revenue for deposit in the Domestic Violence Trust Fund.(b) If the respondent is arrested by a law enforcement officer under s. 901.15(6) or for a violation of s. 825.1036, the respondent must be held in custody until he or she is brought before the court, which must occur as expeditiously as possible, for the purpose of enforcing the injunction for protection against exploitation of a vulnerable adult and for admittance to bail in accordance with chapter 903 and the applicable rules of criminal procedure, pending a hearing.(12) JUDGMENT FOR DAMAGES.—Actual damages may be assessed against the petitioner in a proceeding under this section if the court finds that the petition lacks substantial fact or legal support.(13) MODIFICATION OR DISSOLUTION OF INJUNCTION.—The petitioner, respondent, or vulnerable adult may move at any time to modify or dissolve the injunction in part or in whole. No specific allegations are required for modification or dissolution of the injunction, which may be granted in addition to other civil or criminal penalties. The court shall promptly hear a motion to modify or dissolve an injunction.(14) LIMITATION.—Nothing in this section may affect title to real property.History.—s. 2, ch. 2018-100; s. 8, ch. 2021-221.