305 ILCS 5/5-30.1
2021 Illinois Compiled Statutes|Chapter 305 - PUBLIC AID|305 ILCS 5/ - Illinois Public Aid Code.|Article V - Medical Assistance

(Text of Section from P.A. 102-4 and 102-43)Sec. 5-30.1. Managed care protections.(a) As used in this Section:"Managed care organization" or "MCO" means any entity which contracts with the Department to provide services where payment for medical services is made on a capitated basis."Emergency services" include:(1) emergency services, as defined by Section 10 of     the Managed Care Reform and Patient Rights Act;(2) emergency medical screening examinations, as     defined by Section 10 of the Managed Care Reform and Patient Rights Act;(3) post-stabilization medical services, as defined     by Section 10 of the Managed Care Reform and Patient Rights Act; and(4) emergency medical conditions, as defined by     Section 10 of the Managed Care Reform and Patient Rights Act.(b) As provided by Section 5-16.12, managed care organizations are subject to the provisions of the Managed Care Reform and Patient Rights Act.(c) An MCO shall pay any provider of emergency services that does not have in effect a contract with the contracted Medicaid MCO.  The default rate of reimbursement shall be the rate paid under Illinois Medicaid fee-for-service program methodology, including all policy adjusters, including but not limited to Medicaid High Volume Adjustments, Medicaid Percentage Adjustments, Outpatient High Volume Adjustments, and all outlier add-on adjustments to the extent such adjustments are incorporated in the development of the applicable MCO capitated rates.(d) An MCO shall pay for all post-stabilization services as a covered service in any of the following situations:(1) the MCO authorized such services;(2) such services were administered to maintain the     enrollee's stabilized condition within one hour after a request to the MCO for authorization of further post-stabilization services;(3) the MCO did not respond to a request to authorize     such services within one hour;(4) the MCO could not be contacted; or(5) the MCO and the treating provider, if the     treating provider is a non-affiliated provider, could not reach an agreement concerning the enrollee's care and an affiliated provider was unavailable for a consultation, in which case the MCO must pay for such services rendered by the treating non-affiliated provider until an affiliated provider was reached and either concurred with the treating non-affiliated provider's plan of care or assumed responsibility for the enrollee's care.  Such payment shall be made at the default rate of reimbursement paid under Illinois Medicaid fee-for-service program methodology, including all policy adjusters, including but not limited to Medicaid High Volume Adjustments, Medicaid Percentage Adjustments, Outpatient High Volume Adjustments and all outlier add-on adjustments to the extent that such adjustments are incorporated in the development of the applicable MCO capitated rates.(e) The following requirements apply to MCOs in determining payment for all emergency services:(1) MCOs shall not impose any requirements for prior     approval of emergency services.(2) The MCO shall cover emergency services provided     to enrollees who are temporarily away from their residence and outside the contracting area to the extent that the enrollees would be entitled to the emergency services if they still were within the contracting area.(3) The MCO shall have no obligation to cover medical     services provided on an emergency basis that are not covered services under the contract.(4) The MCO shall not condition coverage for     emergency services on the treating provider notifying the MCO of the enrollee's screening and treatment within 10 days after presentation for emergency services.(5) The determination of the attending emergency     physician, or the provider actually treating the enrollee, of whether an enrollee is sufficiently stabilized for discharge or transfer to another facility, shall be binding on the MCO. The MCO shall cover emergency services for all enrollees whether the emergency services are provided by an affiliated or non-affiliated provider.(6) The MCO's financial responsibility for     post-stabilization care services it has not pre-approved ends when:(A) a plan physician with privileges at the         treating hospital assumes responsibility for the enrollee's care;(B) a plan physician assumes responsibility for         the enrollee's care through transfer;(C) a contracting entity representative and the         treating physician reach an agreement concerning the enrollee's care; or(D) the enrollee is discharged.(f) Network adequacy and transparency.(1) The Department shall:(A) ensure that an adequate  provider network is         in place, taking into consideration health professional shortage areas and medically underserved areas;(B) publicly release an explanation of its         process for analyzing network adequacy;(C) periodically ensure that an MCO continues to         have an adequate network in place;(D) require MCOs, including Medicaid Managed Care         Entities as defined in Section 5-30.2,  to meet provider directory requirements under Section 5-30.3; and(E) require MCOs to ensure that any         Medicaid-certified provider under contract with an MCO and previously submitted on a roster on the date of service is paid for any medically necessary, Medicaid-covered, and authorized  service rendered to any of the MCO's enrollees, regardless of inclusion on the MCO's published and publicly available directory of available providers.(2) Each MCO shall confirm its receipt of information     submitted specific to physician or dentist additions or physician or dentist deletions from the MCO's provider network within 3 days after receiving all required information from contracted physicians or dentists, and electronic physician and dental directories must be updated consistent with current rules as published by the Centers for Medicare and Medicaid Services or its successor agency.(g) Timely payment of claims.(1) The MCO shall pay a claim within 30 days of     receiving a claim that contains all the essential information needed to adjudicate the claim.(2) The MCO shall notify the billing party of its     inability to adjudicate a claim within 30 days of receiving that claim.(3) The MCO shall pay a penalty that is at least     equal to the timely payment interest penalty imposed under Section 368a of the Illinois Insurance Code for any claims not timely paid.(A) When an MCO is required to pay a timely         payment interest penalty to a provider, the MCO must calculate and pay the timely payment interest penalty that is due to the provider within 30 days after the payment of the claim. In no event shall a provider be required to request or apply for payment of any owed timely payment interest penalties.(B) Such payments shall be reported separately         from the claim payment for services rendered to the MCO's enrollee and clearly identified as interest payments.(4)(A) The Department shall require MCOs to expedite     payments to providers identified on the Department's expedited provider list, determined in accordance with 89 Ill. Adm. Code 140.71(b), on a schedule  at least as frequently as the providers are paid under  the Department's fee-for-service expedited provider  schedule.(B) Compliance with the expedited provider     requirement may be satisfied by an MCO through the use of a Periodic Interim Payment (PIP) program that has been mutually agreed to and documented between the MCO and the provider, if the PIP program ensures that any expedited provider receives regular and periodic payments based on prior period payment experience from that MCO. Total payments under the PIP program may be reconciled against future PIP payments on a schedule mutually agreed to between the MCO and the provider.(C) The Department shall share at least monthly its     expedited provider list and the frequency with which it pays providers on the expedited list.(g-5) Recognizing that the rapid transformation of the Illinois Medicaid program may have unintended operational challenges for both payers and providers:(1) in no instance shall a medically necessary     covered service rendered in good faith, based upon eligibility information documented by the provider, be denied coverage or diminished in payment amount if the eligibility or coverage information available at the time the service was rendered is later found to be inaccurate in the assignment of coverage responsibility  between MCOs or the fee-for-service system, except for instances when an individual is deemed to have not been eligible for coverage under the Illinois Medicaid program; and(2) the Department shall, by December 31, 2016, adopt     rules establishing policies that shall be included in the Medicaid managed care policy and procedures manual addressing payment resolutions in situations in which a provider renders services based upon information obtained after verifying a patient's eligibility and coverage plan through either the Department's current enrollment system or a system operated by the coverage plan identified by the patient presenting for services:(A) such medically necessary covered services         shall be considered rendered in good faith;(B) such policies and procedures shall be         developed in consultation with industry representatives of the Medicaid managed care health plans and representatives of provider associations representing the majority of providers within the identified provider industry; and(C) such rules shall be published for a review         and comment period of no less than 30 days on the Department's website with final rules remaining available on the Department's website.The rules on payment resolutions shall include, but     not be limited to:(A) the extension of the timely filing period;(B) retroactive prior authorizations; and(C) guaranteed minimum payment rate of no less         than the current, as of the date of service, fee-for-service rate, plus all applicable add-ons, when the resulting service relationship is out of network.The rules shall be applicable for both MCO coverage     and fee-for-service coverage.If the fee-for-service system is ultimately determined to have been responsible for coverage on the date of service, the Department shall provide for an extended period for claims submission outside the standard timely filing requirements.(g-6)  MCO Performance Metrics Report.(1) The Department shall publish, on at least a     quarterly basis, each MCO's operational performance, including, but not limited to, the following categories of metrics:(A) claims payment, including timeliness and         accuracy;(B) prior authorizations;(C) grievance and appeals;(D) utilization statistics;(E) provider disputes;(F) provider credentialing; and(G) member and provider customer service.(2)  The Department shall ensure that the metrics     report is accessible to providers online by January 1, 2017.(3) The metrics shall be developed in consultation     with industry representatives of the Medicaid managed care health plans and representatives of associations representing the majority of providers within the identified industry.(4) Metrics shall be defined and incorporated into     the applicable Managed Care Policy Manual issued by the Department.(g-7)  MCO claims processing and performance analysis. In order to monitor MCO payments to hospital providers, pursuant to this amendatory Act of the 100th General Assembly, the Department shall post  an analysis of MCO claims processing and payment performance on its website every 6 months.  Such analysis shall include a review and evaluation of a representative sample of hospital claims that are rejected and denied for clean and unclean claims and the top 5 reasons for such actions and timeliness of claims adjudication, which identifies the percentage of claims adjudicated within 30, 60, 90, and over 90 days, and the dollar amounts associated with those claims.(g-8)  Dispute resolution process. The Department shall maintain a provider complaint portal through which a provider can submit to the Department unresolved disputes with an MCO.  An unresolved dispute means an MCO's decision that denies in whole or in part a claim for reimbursement to a provider for health care services rendered by the provider to an enrollee of the MCO with which the provider disagrees.  Disputes shall not be submitted to the portal until the provider has availed itself of the MCO's internal dispute resolution process.  Disputes that are submitted to the MCO internal dispute resolution process may be submitted to the Department of Healthcare and Family Services' complaint portal no sooner than 30 days after submitting to the MCO's internal process and not later than 30 days after the unsatisfactory resolution of the internal MCO process or 60 days after submitting the dispute to the MCO internal process. Multiple claim disputes involving the same MCO may be submitted in one complaint, regardless of whether the claims are for different enrollees, when the specific reason for non-payment of the claims involves a common question of fact or policy.  Within 10 business days of receipt of a complaint, the Department shall present such disputes to the appropriate MCO, which shall then have 30 days to issue its written proposal to resolve the dispute.  The Department may grant one 30-day extension of this time frame to one of the parties to resolve the dispute. If the dispute remains unresolved at the end of this time frame or the provider is not satisfied with the MCO's written proposal to resolve the dispute, the provider may, within 30 days, request the Department to review the dispute and make a final determination.  Within 30 days of the request for Department review of the dispute, both the provider and the MCO shall present all relevant information to the Department for resolution and make individuals with knowledge of the issues available to the Department for further inquiry if needed.  Within 30 days of receiving the relevant information on the dispute, or the lapse of the period for submitting such information, the Department shall issue a written decision on the dispute based on contractual terms between the provider and the MCO, contractual terms between the MCO and the Department of Healthcare and Family Services and applicable Medicaid policy.  The decision of the Department shall be final. By January 1, 2020, the Department shall establish by rule further details of this dispute resolution process.  Disputes between MCOs and providers presented to the Department for resolution are not contested cases, as defined in Section 1-30 of the Illinois Administrative Procedure Act, conferring any right to an administrative hearing.(g-9)(1) The Department shall publish annually on its website a report on the calculation of each managed care organization's medical loss ratio showing the following:(A) Premium revenue, with appropriate adjustments.(B) Benefit expense, setting forth the aggregate     amount spent for the following:(i) Direct paid claims.(ii) Subcapitation payments.(iii)  Other claim payments.(iv)  Direct reserves.(v)  Gross recoveries.(vi) Expenses for activities that improve health         care quality as allowed by the Department.(2) The medical loss ratio shall be calculated consistent with federal law and regulation following a claims runout period determined by the Department.(g-10)(1) "Liability effective date" means the date on which an MCO becomes responsible for payment for medically necessary and covered services rendered by a provider to one of its enrollees in accordance with the contract terms between the MCO and the provider. The liability effective date shall be the later of:(A)  The execution date of a network participation     contract agreement.(B) The date the provider or its representative     submits to the MCO the complete and accurate standardized roster form for the provider in the format approved by the Department.(C) The provider effective date contained within the     Department's provider enrollment subsystem within the Illinois Medicaid Program Advanced Cloud Technology (IMPACT) System.(2) The standardized roster form may be submitted to the MCO at the same time that the provider submits an enrollment application to the Department through IMPACT.(3)  By October 1, 2019, the Department shall require all MCOs to update their provider directory with information for new practitioners of existing contracted providers within 30 days of receipt of a complete and accurate standardized roster template in the format approved by the Department provided that the provider is effective in the Department's provider enrollment subsystem within the IMPACT system. Such provider directory shall be readily accessible for purposes of selecting an approved health care provider and comply with all other federal and State requirements.(g-11) The Department shall work with relevant stakeholders on the development of operational guidelines to enhance and improve operational performance of Illinois' Medicaid managed care program, including, but not limited to, improving provider billing practices, reducing claim rejections and inappropriate payment denials, and standardizing processes, procedures, definitions, and response timelines, with the goal of reducing provider and MCO administrative burdens and conflict.  The Department shall include a report on the progress of these program improvements and other topics in its Fiscal Year 2020 annual report to the General Assembly.(g-12) Notwithstanding any other provision of law, if the  Department or an MCO requires submission of a claim for payment  in a non-electronic format, a provider shall always be afforded  a period of no less than 90 business days, as a correction  period, following any notification of rejection by either the  Department or the MCO to correct errors or omissions in the  original submission.Under no circumstances, either by an MCO or under the  State's fee-for-service system, shall a provider be denied  payment for failure to comply with any timely  submission  requirements under this Code or under any existing contract,  unless the non-electronic format claim submission occurs after  the initial 180 days following the latest date of service on  the claim, or after the 90 business days correction period  following notification to the provider of rejection or denial  of payment.(h) The Department shall not expand mandatory MCO enrollment into new counties beyond those counties already designated by the Department as of June 1, 2014 for the individuals whose eligibility for medical assistance is not the seniors or people with disabilities population until the Department provides an opportunity for accountable care entities and MCOs to participate in such newly designated counties.(i) The requirements of this Section apply to contracts with accountable care entities and MCOs entered into, amended, or renewed after June 16, 2014 (the effective date of Public Act 98-651).(j) Health care information released to managed care organizations. A health care provider shall release to a Medicaid managed care organization, upon request, and subject to the Health Insurance Portability and Accountability Act of 1996 and  any other law applicable to the release of health information, the health care information of the MCO's enrollee, if the enrollee has completed and signed a general release form that grants to the health care provider permission to release the recipient's health care information to the recipient's insurance carrier.(k) The Department of Healthcare and Family Services, managed care organizations, a statewide organization representing hospitals, and a statewide organization representing safety-net hospitals shall explore ways to support billing departments in safety-net hospitals.(l) The requirements of this Section added by this  amendatory Act of the 102nd General Assembly shall apply to  services provided on or after the first day of the month that  begins 60 days after the effective date of this amendatory Act  of the 102nd General Assembly. (Source: P.A. 101-209, eff. 8-5-19; 102-4, eff. 4-27-21; 102-43, eff. 7-6-21.)(Text of Section from P.A. 102-144)Sec. 5-30.1. Managed care protections.(a) As used in this Section:"Managed care organization" or "MCO" means any entity which contracts with the Department to provide services where payment for medical services is made on a capitated basis."Emergency services" include:(1) emergency services, as defined by Section 10 of     the Managed Care Reform and Patient Rights Act;(2) emergency medical screening examinations, as     defined by Section 10 of the Managed Care Reform and Patient Rights Act;(3) post-stabilization medical services, as defined     by Section 10 of the Managed Care Reform and Patient Rights Act; and(4) emergency medical conditions, as defined by     Section 10 of the Managed Care Reform and Patient Rights Act.(b) As provided by Section 5-16.12, managed care organizations are subject to the provisions of the Managed Care Reform and Patient Rights Act.(c) An MCO shall pay any provider of emergency services that does not have in effect a contract with the contracted Medicaid MCO.  The default rate of reimbursement shall be the rate paid under Illinois Medicaid fee-for-service program methodology, including all policy adjusters, including but not limited to Medicaid High Volume Adjustments, Medicaid Percentage Adjustments, Outpatient High Volume Adjustments, and all outlier add-on adjustments to the extent such adjustments are incorporated in the development of the applicable MCO capitated rates.(d) An MCO shall pay for all post-stabilization services as a covered service in any of the following situations:(1) the MCO authorized such services;(2) such services were administered to maintain the     enrollee's stabilized condition within one hour after a request to the MCO for authorization of further post-stabilization services;(3) the MCO did not respond to a request to authorize     such services within one hour;(4) the MCO could not be contacted; or(5) the MCO and the treating provider, if the     treating provider is a non-affiliated provider, could not reach an agreement concerning the enrollee's care and an affiliated provider was unavailable for a consultation, in which case the MCO must pay for such services rendered by the treating non-affiliated provider until an affiliated provider was reached and either concurred with the treating non-affiliated provider's plan of care or assumed responsibility for the enrollee's care.  Such payment shall be made at the default rate of reimbursement paid under Illinois Medicaid fee-for-service program methodology, including all policy adjusters, including but not limited to Medicaid High Volume Adjustments, Medicaid Percentage Adjustments, Outpatient High Volume Adjustments and all outlier add-on adjustments to the extent that such adjustments are incorporated in the development of the applicable MCO capitated rates.(e) The following requirements apply to MCOs in determining payment for all emergency services:(1) MCOs shall not impose any requirements for prior     approval of emergency services.(2) The MCO shall cover emergency services provided     to enrollees who are temporarily away from their residence and outside the contracting area to the extent that the enrollees would be entitled to the emergency services if they still were within the contracting area.(3) The MCO shall have no obligation to cover medical     services provided on an emergency basis that are not covered services under the contract.(4) The MCO shall not condition coverage for     emergency services on the treating provider notifying the MCO of the enrollee's screening and treatment within 10 days after presentation for emergency services.(5) The determination of the attending emergency     physician, or the provider actually treating the enrollee, of whether an enrollee is sufficiently stabilized for discharge or transfer to another facility, shall be binding on the MCO. The MCO shall cover emergency services for all enrollees whether the emergency services are provided by an affiliated or non-affiliated provider.(6) The MCO's financial responsibility for     post-stabilization care services it has not pre-approved ends when:(A) a plan physician with privileges at the         treating hospital assumes responsibility for the enrollee's care;(B) a plan physician assumes responsibility for         the enrollee's care through transfer;(C) a contracting entity representative and the         treating physician reach an agreement concerning the enrollee's care; or(D) the enrollee is discharged.(f) Network adequacy and transparency.(1) The Department shall:(A) ensure that an adequate  provider network is         in place, taking into consideration health professional shortage areas and medically underserved areas;(B) publicly release an explanation of its         process for analyzing network adequacy;(C) periodically ensure that an MCO continues to         have an adequate network in place;(D) require MCOs, including Medicaid Managed Care         Entities as defined in Section 5-30.2,  to meet provider directory requirements under Section 5-30.3; and(E)    require MCOs, including Medicaid Managed         Care Entities as defined in Section 5-30.2, to meet each of the requirements under subsection (d-5) of Section 10 of the Network Adequacy and Transparency Act; with necessary exceptions to the MCO's network to ensure that admission and treatment with a provider or at a treatment facility in accordance with the network adequacy standards in paragraph (3) of subsection (d-5) of Section 10 of the Network Adequacy and Transparency Act is limited to providers or facilities that are Medicaid certified.(2) Each MCO shall confirm its receipt of information     submitted specific to physician or dentist additions or physician or dentist deletions from the MCO's provider network within 3 days after receiving all required information from contracted physicians or dentists, and electronic physician and dental directories must be updated consistent with current rules as published by the Centers for Medicare and Medicaid Services or its successor agency.(g) Timely payment of claims.(1) The MCO shall pay a claim within 30 days of     receiving a claim that contains all the essential information needed to adjudicate the claim.(2) The MCO shall notify the billing party of its     inability to adjudicate a claim within 30 days of receiving that claim.(3) The MCO shall pay a penalty that is at least     equal to the timely payment interest penalty imposed under Section 368a of the Illinois Insurance Code for any claims not timely paid.(A) When an MCO is required to pay a timely         payment interest penalty to a provider, the MCO must calculate and pay the timely payment interest penalty that is due to the provider within 30 days after the payment of the claim. In no event shall a provider be required to request or apply for payment of any owed timely payment interest penalties.(B) Such payments shall be reported separately         from the claim payment for services rendered to the MCO's enrollee and clearly identified as interest payments.(4)(A) The Department shall require MCOs to expedite     payments to providers identified on the Department's expedited provider list, determined in accordance with 89 Ill. Adm. Code 140.71(b), on a schedule  at least as frequently as the providers are paid under  the Department's fee-for-service expedited provider  schedule.(B) Compliance with the expedited provider     requirement may be satisfied by an MCO through the use of a Periodic Interim Payment (PIP) program that has been mutually agreed to and documented between the MCO and the provider, and the PIP program ensures that any expedited provider receives regular and periodic payments based on prior period payment experience from that MCO. Total payments under the PIP program may be reconciled against future PIP payments on a schedule mutually agreed to between the MCO and the provider.(C) The Department shall share at least monthly its     expedited provider list and the frequency with which it pays providers on the expedited list.(g-5) Recognizing that the rapid transformation of the Illinois Medicaid program may have unintended operational challenges for both payers and providers:(1) in no instance shall a medically necessary     covered service rendered in good faith, based upon eligibility information documented by the provider, be denied coverage or diminished in payment amount if the eligibility or coverage information available at the time the service was rendered is later found to be inaccurate in the assignment of coverage responsibility  between MCOs or the fee-for-service system, except for instances when an individual is deemed to have not been eligible for coverage under the Illinois Medicaid program; and(2) the Department shall, by December 31, 2016, adopt     rules establishing policies that shall be included in the Medicaid managed care policy and procedures manual addressing payment resolutions in situations in which a provider renders services based upon information obtained after verifying a patient's eligibility and coverage plan through either the Department's current enrollment system or a system operated by the coverage plan identified by the patient presenting for services:(A) such medically necessary covered services         shall be considered rendered in good faith;(B) such policies and procedures shall be         developed in consultation with industry representatives of the Medicaid managed care health plans and representatives of provider associations representing the majority of providers within the identified provider industry; and(C) such rules shall be published for a review         and comment period of no less than 30 days on the Department's website with final rules remaining available on the Department's website.The rules on payment resolutions shall include, but not be limited to:(A) the extension of the timely filing period;(B) retroactive prior authorizations; and(C) guaranteed minimum payment rate of no less than     the current, as of the date of service, fee-for-service rate, plus all applicable add-ons, when the resulting service relationship is out of network.The rules shall be applicable for both MCO coverage and fee-for-service coverage.If the fee-for-service system is ultimately determined to have been responsible for coverage on the date of service, the Department shall provide for an extended period for claims submission outside the standard timely filing requirements.(g-6)  MCO Performance Metrics Report.(1) The Department shall publish, on at least a     quarterly basis, each MCO's operational performance, including, but not limited to, the following categories of metrics:(A) claims payment, including timeliness and         accuracy;(B) prior authorizations;(C) grievance and appeals;(D) utilization statistics;(E) provider disputes;(F) provider credentialing; and(G) member and provider customer service.(2)  The Department shall ensure that the metrics     report is accessible to providers online by January 1, 2017.(3) The metrics shall be developed in consultation     with industry representatives of the Medicaid managed care health plans and representatives of associations representing the majority of providers within the identified industry.(4) Metrics shall be defined and incorporated into     the applicable Managed Care Policy Manual issued by the Department.(g-7)  MCO claims processing and performance analysis. In order to monitor MCO payments to hospital providers, pursuant to this amendatory Act of the 100th General Assembly, the Department shall post  an analysis of MCO claims processing and payment performance on its website every 6 months.  Such analysis shall include a review and evaluation of a representative sample of hospital claims that are rejected and denied for clean and unclean claims and the top 5 reasons for such actions and timeliness of claims adjudication, which identifies the percentage of claims adjudicated within 30, 60, 90, and over 90 days, and the dollar amounts associated with those claims. The Department shall post the contracted claims report required by HealthChoice Illinois on its website every 3 months.(g-8)  Dispute resolution process. The Department shall maintain a provider complaint portal through which a provider can submit to the Department unresolved disputes with an MCO.  An unresolved dispute means an MCO's decision that denies in whole or in part a claim for reimbursement to a provider for health care services rendered by the provider to an enrollee of the MCO with which the provider disagrees.  Disputes shall not be submitted to the portal until the provider has availed itself of the MCO's internal dispute resolution process.  Disputes that are submitted to the MCO internal dispute resolution process may be submitted to the Department of Healthcare and Family Services' complaint portal no sooner than 30 days after submitting to the MCO's internal process and not later than 30 days after the unsatisfactory resolution of the internal MCO process or 60 days after submitting the dispute to the MCO internal process. Multiple claim disputes involving the same MCO may be submitted in one complaint, regardless of whether the claims are for different enrollees, when the specific reason for non-payment of the claims involves a common question of fact or policy.  Within 10 business days of receipt of a complaint, the Department shall present such disputes to the appropriate MCO, which shall then have 30 days to issue its written proposal to resolve the dispute.  The Department may grant one 30-day extension of this time frame to one of the parties to resolve the dispute. If the dispute remains unresolved at the end of this time frame or the provider is not satisfied with the MCO's written proposal to resolve the dispute, the provider may, within 30 days, request the Department to review the dispute and make a final determination.  Within 30 days of the request for Department review of the dispute, both the provider and the MCO shall present all relevant information to the Department for resolution and make individuals with knowledge of the issues available to the Department for further inquiry if needed.  Within 30 days of receiving the relevant information on the dispute, or the lapse of the period for submitting such information, the Department shall issue a written decision on the dispute based on contractual terms between the provider and the MCO, contractual terms between the MCO and the Department of Healthcare and Family Services and applicable Medicaid policy.  The decision of the Department shall be final. By January 1, 2020, the Department shall establish by rule further details of this dispute resolution process.  Disputes between MCOs and providers presented to the Department for resolution are not contested cases, as defined in Section 1-30 of the Illinois Administrative Procedure Act, conferring any right to an administrative hearing.(g-9)(1) The Department shall publish annually on its website a report on the calculation of each managed care organization's medical loss ratio showing the following:(A) Premium revenue, with appropriate adjustments.(B) Benefit expense, setting forth the aggregate     amount spent for the following:(i) Direct paid claims.(ii) Subcapitation payments.(iii)  Other claim payments.(iv)  Direct reserves.(v)  Gross recoveries.(vi) Expenses for activities that improve health         care quality as allowed by the Department.(2) The medical loss ratio shall be calculated consistent with federal law and regulation following a claims runout period determined by the Department.(g-10)(1) "Liability effective date" means the date on which an MCO becomes responsible for payment for medically necessary and covered services rendered by a provider to one of its enrollees in accordance with the contract terms between the MCO and the provider. The liability effective date shall be the later of:(A)  The execution date of a network participation     contract agreement.(B) The date the provider or its representative     submits to the MCO the complete and accurate standardized roster form for the provider in the format approved by the Department.(C) The provider effective date contained within the     Department's provider enrollment subsystem within the Illinois Medicaid Program Advanced Cloud Technology (IMPACT) System.(2) The standardized roster form may be submitted to the MCO at the same time that the provider submits an enrollment application to the Department through IMPACT.(3)  By October 1, 2019, the Department shall require all MCOs to update their provider directory with information for new practitioners of existing contracted providers within 30 days of receipt of a complete and accurate standardized roster template in the format approved by the Department provided that the provider is effective in the Department's provider enrollment subsystem within the IMPACT system. Such provider directory shall be readily accessible for purposes of selecting an approved health care provider and comply with all other federal and State requirements.(g-11) The Department shall work with relevant stakeholders on the development of operational guidelines to enhance and improve operational performance of Illinois' Medicaid managed care program, including, but not limited to, improving provider billing practices, reducing claim rejections and inappropriate payment denials, and standardizing processes, procedures, definitions, and response timelines, with the goal of reducing provider and MCO administrative burdens and conflict.  The Department shall include a report on the progress of these program improvements and other topics in its Fiscal Year 2020 annual report to the General Assembly.(h) The Department shall not expand mandatory MCO enrollment into new counties beyond those counties already designated by the Department as of June 1, 2014 for the individuals whose eligibility for medical assistance is not the seniors or people with disabilities population until the Department provides an opportunity for accountable care entities and MCOs to participate in such newly designated counties.(i) The requirements of this Section apply to contracts with accountable care entities and MCOs entered into, amended, or renewed after June 16, 2014 (the effective date of Public Act 98-651).(j) Health care information released to managed care organizations. A health care provider shall release to a Medicaid managed care organization, upon request, and subject to the Health Insurance Portability and Accountability Act of 1996 and  any other law applicable to the release of health information, the health care information of the MCO's enrollee, if the enrollee has completed and signed a general release form that grants to the health care provider permission to release the recipient's health care information to the recipient's insurance carrier. (Source: P.A. 101-209, eff. 8-5-19; 102-144, eff. 1-1-22.)(Text of Section from P.A. 102-454)Sec. 5-30.1. Managed care protections.(a) As used in this Section:"Managed care organization" or "MCO" means any entity which contracts with the Department to provide services where payment for medical services is made on a capitated basis."Emergency services" include:(1) emergency services, as defined by Section 10 of     the Managed Care Reform and Patient Rights Act;(2) emergency medical screening examinations, as     defined by Section 10 of the Managed Care Reform and Patient Rights Act;(3) post-stabilization medical services, as defined     by Section 10 of the Managed Care Reform and Patient Rights Act; and(4) emergency medical conditions, as defined by     Section 10 of the Managed Care Reform and Patient Rights Act.(b) As provided by Section 5-16.12, managed care organizations are subject to the provisions of the Managed Care Reform and Patient Rights Act.(c) An MCO shall pay any provider of emergency services that does not have in effect a contract with the contracted Medicaid MCO.  The default rate of reimbursement shall be the rate paid under Illinois Medicaid fee-for-service program methodology, including all policy adjusters, including but not limited to Medicaid High Volume Adjustments, Medicaid Percentage Adjustments, Outpatient High Volume Adjustments, and all outlier add-on adjustments to the extent such adjustments are incorporated in the development of the applicable MCO capitated rates.(d) An MCO shall pay for all post-stabilization services as a covered service in any of the following situations:(1) the MCO authorized such services;(2) such services were administered to maintain the     enrollee's stabilized condition within one hour after a request to the MCO for authorization of further post-stabilization services;(3) the MCO did not respond to a request to authorize     such services within one hour;(4) the MCO could not be contacted; or(5) the MCO and the treating provider, if the     treating provider is a non-affiliated provider, could not reach an agreement concerning the enrollee's care and an affiliated provider was unavailable for a consultation, in which case the MCO must pay for such services rendered by the treating non-affiliated provider until an affiliated provider was reached and either concurred with the treating non-affiliated provider's plan of care or assumed responsibility for the enrollee's care.  Such payment shall be made at the default rate of reimbursement paid under Illinois Medicaid fee-for-service program methodology, including all policy adjusters, including but not limited to Medicaid High Volume Adjustments, Medicaid Percentage Adjustments, Outpatient High Volume Adjustments and all outlier add-on adjustments to the extent that such adjustments are incorporated in the development of the applicable MCO capitated rates.(e) The following requirements apply to MCOs in determining payment for all emergency services:(1) MCOs shall not impose any requirements for prior     approval of emergency services.(2) The MCO shall cover emergency services provided     to enrollees who are temporarily away from their residence and outside the contracting area to the extent that the enrollees would be entitled to the emergency services if they still were within the contracting area.(3) The MCO shall have no obligation to cover medical     services provided on an emergency basis that are not covered services under the contract.(4) The MCO shall not condition coverage for     emergency services on the treating provider notifying the MCO of the enrollee's screening and treatment within 10 days after presentation for emergency services.(5) The determination of the attending emergency     physician, or the provider actually treating the enrollee, of whether an enrollee is sufficiently stabilized for discharge or transfer to another facility, shall be binding on the MCO. The MCO shall cover emergency services for all enrollees whether the emergency services are provided by an affiliated or non-affiliated provider.(6) The MCO's financial responsibility for     post-stabilization care services it has not pre-approved ends when:(A) a plan physician with privileges at the         treating hospital assumes responsibility for the enrollee's care;(B) a plan physician assumes responsibility for         the enrollee's care through transfer;(C) a contracting entity representative and the         treating physician reach an agreement concerning the enrollee's care; or(D) the enrollee is discharged.(f) Network adequacy and transparency.(1) The Department shall:(A) ensure that an adequate  provider network is         in place, taking into consideration health professional shortage areas and medically underserved areas;(B) publicly release an explanation of its         process for analyzing network adequacy;(C) periodically ensure that an MCO continues to         have an adequate network in place; and(D) require MCOs, including Medicaid Managed Care         Entities as defined in Section 5-30.2,  to meet provider directory requirements under Section 5-30.3.(2) Each MCO shall confirm its receipt of information     submitted specific to physician or dentist additions or physician or dentist deletions from the MCO's provider network within 3 days after receiving all required information from contracted physicians or dentists, and electronic physician and dental directories must be updated consistent with current rules as published by the Centers for Medicare and Medicaid Services or its successor agency.(g) Timely payment of claims.(1) The MCO shall pay a claim within 30 days of     receiving a claim that contains all the essential information needed to adjudicate the claim.(2) The MCO shall notify the billing party of its     inability to adjudicate a claim within 30 days of receiving that claim.(3) The MCO shall pay a penalty that is at least     equal to the timely payment interest penalty imposed under Section 368a of the Illinois Insurance Code for any claims not timely paid.(A) When an MCO is required to pay a timely         payment interest penalty to a provider, the MCO must calculate and pay the timely payment interest penalty that is due to the provider within 30 days after the payment of the claim. In no event shall a provider be required to request or apply for payment of any owed timely payment interest penalties.(B) Such payments shall be reported separately         from the claim payment for services rendered to the MCO's enrollee and clearly identified as interest payments.(4)(A) The Department shall require MCOs to expedite     payments to providers identified on the Department's expedited provider list, determined in accordance with 89 Ill. Adm. Code 140.71(b), on a schedule  at least as frequently as the providers are paid under  the Department's fee-for-service expedited provider  schedule.(B) Compliance with the expedited provider     requirement may be satisfied by an MCO through the use of a Periodic Interim Payment (PIP) program that has been mutually agreed to and documented between the MCO and the provider, and the PIP program ensures that any expedited provider receives regular and periodic payments based on prior period payment experience from that MCO. Total payments under the PIP program may be reconciled against future PIP payments on a schedule mutually agreed to between the MCO and the provider.(C) The Department shall share at least monthly its     expedited provider list and the frequency with which it pays providers on the expedited list.(g-5) Recognizing that the rapid transformation of the Illinois Medicaid program may have unintended operational challenges for both payers and providers:(1) in no instance shall a medically necessary     covered service rendered in good faith, based upon eligibility information documented by the provider, be denied coverage or diminished in payment amount if the eligibility or coverage information available at the time the service was rendered is later found to be inaccurate in the assignment of coverage responsibility  between MCOs or the fee-for-service system, except for instances when an individual is deemed to have not been eligible for coverage under the Illinois Medicaid program; and(2) the Department shall, by December 31, 2016, adopt     rules establishing policies that shall be included in the Medicaid managed care policy and procedures manual addressing payment resolutions in situations in which a provider renders services based upon information obtained after verifying a patient's eligibility and coverage plan through either the Department's current enrollment system or a system operated by the coverage plan identified by the patient presenting for services:(A) such medically necessary covered services         shall be considered rendered in good faith;(B) such policies and procedures shall be         developed in consultation with industry representatives of the Medicaid managed care health plans and representatives of provider associations representing the majority of providers within the identified provider industry; and(C) such rules shall be published for a review         and comment period of no less than 30 days on the Department's website with final rules remaining available on the Department's website.The rules on payment resolutions shall include, but not be limited to:(A) the extension of the timely filing period;(B) retroactive prior authorizations; and(C) guaranteed minimum payment rate of no less than     the current, as of the date of service, fee-for-service rate, plus all applicable add-ons, when the resulting service relationship is out of network.The rules shall be applicable for both MCO coverage and fee-for-service coverage.If the fee-for-service system is ultimately determined to have been responsible for coverage on the date of service, the Department shall provide for an extended period for claims submission outside the standard timely filing requirements.(g-6)  MCO Performance Metrics Report.(1) The Department shall publish, on at least a     quarterly basis, each MCO's operational performance, including, but not limited to, the following categories of metrics:(A) claims payment, including timeliness and         accuracy;(B) prior authorizations;(C) grievance and appeals;(D) utilization statistics;(E) provider disputes;(F) provider credentialing; and(G) member and provider customer service.(2)  The Department shall ensure that the metrics     report is accessible to providers online by January 1, 2017.(3) The metrics shall be developed in consultation     with industry representatives of the Medicaid managed care health plans and representatives of associations representing the majority of providers within the identified industry.(4) Metrics shall be defined and incorporated into     the applicable Managed Care Policy Manual issued by the Department.(g-7)  MCO claims processing and performance analysis. In order to monitor MCO payments to hospital providers, pursuant to this amendatory Act of the 100th General Assembly, the Department shall post  an analysis of MCO claims processing and payment performance on its website every 6 months.  Such analysis shall include a review and evaluation of a representative sample of hospital claims that are rejected and denied for clean and unclean claims and the top 5 reasons for such actions and timeliness of claims adjudication, which identifies the percentage of claims adjudicated within 30, 60, 90, and over 90 days, and the dollar amounts associated with those claims.(g-8)  Dispute resolution process. The Department shall maintain a provider complaint portal through which a provider can submit to the Department unresolved disputes with an MCO.  An unresolved dispute means an MCO's decision that denies in whole or in part a claim for reimbursement to a provider for health care services rendered by the provider to an enrollee of the MCO with which the provider disagrees.  Disputes shall not be submitted to the portal until the provider has availed itself of the MCO's internal dispute resolution process.  Disputes that are submitted to the MCO internal dispute resolution process may be submitted to the Department of Healthcare and Family Services' complaint portal no sooner than 30 days after submitting to the MCO's internal process and not later than 30 days after the unsatisfactory resolution of the internal MCO process or 60 days after submitting the dispute to the MCO internal process. Multiple claim disputes involving the same MCO may be submitted in one complaint, regardless of whether the claims are for different enrollees, when the specific reason for non-payment of the claims involves a common question of fact or policy.  Within 10 business days of receipt of a complaint, the Department shall present such disputes to the appropriate MCO, which shall then have 30 days to issue its written proposal to resolve the dispute.  The Department may grant one 30-day extension of this time frame to one of the parties to resolve the dispute. If the dispute remains unresolved at the end of this time frame or the provider is not satisfied with the MCO's written proposal to resolve the dispute, the provider may, within 30 days, request the Department to review the dispute and make a final determination.  Within 30 days of the request for Department review of the dispute, both the provider and the MCO shall present all relevant information to the Department for resolution and make individuals with knowledge of the issues available to the Department for further inquiry if needed.  Within 30 days of receiving the relevant information on the dispute, or the lapse of the period for submitting such information, the Department shall issue a written decision on the dispute based on contractual terms between the provider and the MCO, contractual terms between the MCO and the Department of Healthcare and Family Services and applicable Medicaid policy.  The decision of the Department shall be final. By January 1, 2020, the Department shall establish by rule further details of this dispute resolution process.  Disputes between MCOs and providers presented to the Department for resolution are not contested cases, as defined in Section 1-30 of the Illinois Administrative Procedure Act, conferring any right to an administrative hearing.(g-9)(1) The Department shall publish annually on its website a report on the calculation of each managed care organization's medical loss ratio showing the following:(A) Premium revenue, with appropriate adjustments.(B) Benefit expense, setting forth the aggregate     amount spent for the following:(i) Direct paid claims.(ii) Subcapitation payments.(iii)  Other claim payments.(iv)  Direct reserves.(v)  Gross recoveries.(vi) Expenses for activities that improve health         care quality as allowed by the Department.(2) The medical loss ratio shall be calculated consistent with federal law and regulation following a claims runout period determined by the Department.(g-10)(1) "Liability effective date" means the date on which an MCO becomes responsible for payment for medically necessary and covered services rendered by a provider to one of its enrollees in accordance with the contract terms between the MCO and the provider. The liability effective date shall be the later of:(A)  The execution date of a network participation     contract agreement.(B) The date the provider or its representative     submits to the MCO the complete and accurate standardized roster form for the provider in the format approved by the Department.(C) The provider effective date contained within the     Department's provider enrollment subsystem within the Illinois Medicaid Program Advanced Cloud Technology (IMPACT) System.(2) The standardized roster form may be submitted to the MCO at the same time that the provider submits an enrollment application to the Department through IMPACT.(3)  By October 1, 2019, the Department shall require all MCOs to update their provider directory with information for new practitioners of existing contracted providers within 30 days of receipt of a complete and accurate standardized roster template in the format approved by the Department provided that the provider is effective in the Department's provider enrollment subsystem within the IMPACT system. Such provider directory shall be readily accessible for purposes of selecting an approved health care provider and comply with all other federal and State requirements.(g-11) The Department shall work with relevant stakeholders on the development of operational guidelines to enhance and improve operational performance of Illinois' Medicaid managed care program, including, but not limited to, improving provider billing practices, reducing claim rejections and inappropriate payment denials, and standardizing processes, procedures, definitions, and response timelines, with the goal of reducing provider and MCO administrative burdens and conflict.  The Department shall include a report on the progress of these program improvements and other topics in its Fiscal Year 2020 annual report to the General Assembly.(h) The Department shall not expand mandatory MCO enrollment into new counties beyond those counties already designated by the Department as of June 1, 2014 for the individuals whose eligibility for medical assistance is not the seniors or people with disabilities population until the Department provides an opportunity for accountable care entities and MCOs to participate in such newly designated counties.(i) The requirements of this Section apply to contracts with accountable care entities and MCOs entered into, amended, or renewed after June 16, 2014 (the effective date of Public Act 98-651).(j) Health care information released to managed care organizations. A health care provider shall release to a Medicaid managed care organization, upon request, and subject to the Health Insurance Portability and Accountability Act of 1996 and  any other law applicable to the release of health information, the health care information of the MCO's enrollee, if the enrollee has completed and signed a general release form that grants to the health care provider permission to release the recipient's health care information to the recipient's insurance carrier. (Source: P.A. 101-209, eff. 8-5-19; 102-454, eff. 8-20-21.)