MO Rev Stat § 393.260 (2021)
2021 Missouri Revised Statutes|Title XXV - Incorporation and Regulation of Certain Utilities and Carriers|Chapter 393 - Gas, Electric, Water, Heating and Sewer Companies|Section 393.260 - Complaints as to quality and price of gas, water, electricity and sewer service — investigation by commission — form of complaints.

Effective - 28 Aug 1967   393.260. Complaints as to quality and price of gas, water, electricity and sewer service — investigation by commission — form of complaints. — 1. Upon the complaint in writing of the mayor or the president or chairman of the board of aldermen, or a majority of the council, commission or other legislative body of any city, town, village or county within which the alleged violation occurred, or by not less than twenty-five consumers or purchasers, or prospective consumers or purchasers of such gas, electricity, water or sewer, as to the illuminating power, purity, pressure or price of gas, the efficiency of the electric incandescent lamp supply, the voltage of the current supplied for light, heat or power, or price of electricity sold and delivered in such municipality, or the purity, pressure or price of water or the adequacy, sanitation or price of sewer service, the commission shall investigate as to the cause of such complaint.  2. When such complaint is made, the commission may, by its agents, examiners and inspectors, inspect the works, system, plant, devices, appliances and methods used by such person or corporation in manufacturing, transmitting and supplying such gas, electricity or water or furnishing said sewer service, and may examine or cause to be examined the books and papers of such person or corporation pertaining to the manufacture, sale, transmitting and supplying of such gas, electricity or water or furnishing of such sewer service.  3. The form and contents of complaints made as provided in this section shall be prescribed by the commission. Such complaints shall be signed by the officers, or by the customers, purchasers or subscribers making them, who must add to their signatures their places of residence, by street and number, if any. ­­-------- (RSMo 1939 § 5658, A.L. 1967 p. 578)  Prior revisions: 1929 § 5202; 1919 § 10490  (1964) A telephone utility could not annex additional territory to its certificated service area by the simple act of filing a map of the area and order of public service commission requiring another telephone company whose existing lines were closer to the unserved area to extend service into the area was based on competent and substantial evidence and was not in excess of its statutory power. State ex rel. Doniphan Telephone Co. v. Public Serv. Comm'n (A.), 377 S.W.2d 469. (1976) File and suspend method of seeking rate increase by utility did not result in denial of due process of law or equal protection to utility consumers. State ex rel. Jackson County v. Public Serv. Comm'n (Mo.), 532 S.W.2d 20. (1976) Sections 386.390 and 393.260 specifically enumerate the parties qualified to file a complaint as to the reasonableness of a utility's rates and charges, and utilities are not among them, and section 386.400 gives utilities the right to file complaints only on matters other than as to reasonableness of their rates. State ex rel. Jackson County v. Public Serv. Comm'n (Mo.), 532 S.W.2d 20.