110 ILCS 992/5-60
2021 Illinois Compiled Statutes|Chapter 110 - HIGHER EDUCATION|110 ILCS 992/ - Student Loan Servicing Rights Act.|Article 5 - Student Loan Bill of Rights

Sec. 5-60. Requirements related to the transfer of servicing.(a) When acting as the transferor servicer, a servicer shall provide to each borrower subject to the transfer a written notice not less than 15 calendar days before the effective date of the transfer. The transferee servicer and transferor servicer may provide a single notice, in which case the notice shall be provided not less than 15 calendar days before the effective date of the transfer. The notice by the transferor servicer or, if applicable, the combined notice of transfer shall contain the following information:(1) the effective date of the transfer of servicing;(2) the name, address, and toll-free telephone number     for the transferor servicer's designated point of contact that can be contacted by the borrower to obtain answers to servicing inquiries;(3) the name, address, and toll-free telephone number     for the transferee servicer's designated point of contact that can be contacted by the borrower to obtain answers to servicing inquiries;(4) the date on which the transferor servicer will     cease to accept payments relating to the loan and the date on which the transferee servicer will begin to accept such payments; the dates shall either be the same or consecutive days;(5) a statement that the transfer of servicing does     not affect any term or condition of the loan other than terms directly related to the servicing of a loan;(6) information on whether the borrower's     authorization for recurring electronic fund transfers, if applicable, will be transferred to the transferee servicer; if any such recurring electronic funds transfers cannot be transferred, the transferee servicer shall provide information explaining how the borrower may establish new recurring electronic funds transfers with the transferee servicer; and(7) a statement of the current loan balance,     including the current unpaid amount of principal, interest, and fees.(b) When acting as the transferee servicer, a servicer shall provide to each borrower subject to the transfer a written notice not more than 15 calendar days after the effective date of the transfer. The transferee servicer and transferor servicer may provide a combined notice of transfer, in which case the notice shall be provided not less than 15 days before the effective date of the transfer. The notice by the transferee servicer or, if applicable, the combined notice of transfer shall contain the following information:(1) the effective date of the transfer of servicing;(2) the name, address, and toll-free telephone number     for the transferee servicer's designated point of contact that can be contacted by the borrower to obtain answers to servicing inquiries;(3) the date on which the transferor servicer will     cease to accept payments relating to the loan and the date on which the transferee servicer will begin to accept such payments; the dates shall either be the same or consecutive days;(4) a statement that the transfer of servicing does     not affect any term or condition of the student loan other than terms directly related to the servicing of a loan;(5) information on whether the borrower's     authorization for recurring electronic fund transfers, if applicable, will be transferred to the transferee servicer; if any such recurring electronic funds transfers cannot be transferred, the transferee servicer shall provide information explaining how the borrower may establish new recurring electronic funds transfers with the transferee servicer; and(6) a statement of the current loan balance,     including the current unpaid amount of principal, interest, and fees.(c) During the 60 calendar day period beginning on the effective date of transfer of the servicing of any loan, a payment timely made to the transferor servicer may not be treated as late for any purpose by the transferee servicer, including the assessment of late fees, accrual of additional interest, and furnishing negative credit information.(d) To the extent practicable, for at least 120 calendar days beginning on the effective date of transfer of servicing of any loan, when acting as the transferor servicer, a servicer shall promptly transfer payments received to the transferee servicer for application to the borrower's loan account.(e) Unless a borrower's authorizations for recurring electronic fund transfers are automatically transferred to the transferee servicer, when acting as transferee servicer, a servicer shall make available to a borrower whose loan servicing is transferred an online process through which a borrower may make a new authorization for recurring electronic fund transfers. A servicer shall also provide a process through which the borrower may make a new authorization for recurring electronic funds transfers by phone or through written approval.  (Source: P.A. 100-540, eff. 12-31-18.)