NY Pub Serv L § 44 (2021)
2021 New York Laws PBS - Public Service Article 2 - Residential Gas, Electric and Steam Utility Service 44 - Utility Bills; Informational Notices.

§ 44. Utility   bills;   informational   notices.   1.  Every  utility   corporation or municipality shall  assure  that  bills  for  service  to   residential  customers  adequately  explain  the  charges for service in   clear and understandable form and language.  The  commission  may,  from   time  to time, specify the form and content of such bills to further the   objectives of this subdivision.2. The public service commission and  the  state  board  of  elections   shall  coordinate  a  voluntary program with public utilities whereby at   the time service is initiated  to  a  residential  customer,  a  utility   corporation  or municipality may provide each such customer with a voter   registration and a change-of-residence registration form.3. At the time that service is initiated to  a  residential  customer,   and  at  least  once  every  year  thereafter,  a utility corporation or   municipality shall provide each such customer with an additional  notice   which  summarizes  the  rights  and obligations of residential customers   relating to the rendition of service. At the time  any  such  notice  is   provided a customer, a utility corporation or municipality shall inquire   as  to  the  customer's  eligibility  for  the  protection  afforded the   elderly, blind, disabled and other customers  under  this  article.  The   commission  shall, by regulation, establish procedures to assure, to the   extent practicable, that residential customers served by more  than  one   utility  corporation  or  municipality  for  gas service or for electric   service shall not receive duplicative annual notices in connection  with   such gas service or in connection with such electric service.4.   The   commission  shall  require  every  utility  corporation  or   municipality providing service to  a  county  wherein  at  least  twenty   percent  of the population regularly speak a language other than English   according to the most recent federal census to offer, at the request  of   a residential customer residing in such a county, to prepare and send to   such  customer its messages on bills and notices in both English and the   other language.5. At least once a year, every utility  corporation,  energy  services   company  or  municipality shall provide its customers with a notice that   billing statements are available in large  print  format.  Upon  written   request by a customer, a utility corporation, energy services company or   municipality  shall  provide  the  customer's  billing statements in the   large print format commencing no later than sixty days  after  the  date   upon  which  the  request is received by the utility corporation, energy   services company or municipality. The  provisions  of  this  subdivision   shall  apply  only  to  printed  statements.  For  the  purposes of this   section, "large print" shall mean a printed  font  size  of  sixteen  or   greater  to  illuminate  billing  information.  For the purposes of this   section, "energy services  company"  or  "ESCO"  shall  mean  an  entity   eligible  to  sell  energy  services  to  end-use  customers  using  the   transmission or distribution system of a utility corporation.