reglab/housing_qa huggingface dataset:
CA Bus & Prof Code § 325 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 4 - Consumer Affairs|ARTICLE 5 - Consumer Complaints|Section 325.

325.  It shall be the duty of the director to receive complaints from consumers concerning (a) unfair methods of competition and unfair or deceptive acts or practices undertaken by any person in the conduct of any trade or commerce; (b) the production, distribution, sale, and lease of any goods and services undertaken by any person which may endanger the public health, safety, or welfare; (c) violations of provisions of this code relating to businesses and professions licensed by any agency of the department, and regulations promulgated pursuant thereto; (d) student concerns related to the Bureau for Private Postsecondary Education’s performance of its responsibilities, including concerns that arise related to the Bureau for Private Postsecondary Education’s handling of a complaint or its administration of the Student Tuition Recovery Fund, established in Article 14 (commencing with Section 94923) of Chapter 8 of Part 59 of Division 10 of Title 3 of the Education Code; and (e) other matters consistent with the purposes of this chapter, whenever appropriate.(Amended by Stats. 2016, Ch. 593, Sec. 1. (SB 1192) Effective January 1, 2017.)
CA Bus & Prof Code § 325.3 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 4 - Consumer Affairs|ARTICLE 5 - Consumer Complaints|Section 325.3.

325.3.  In addition to the duties prescribed by Section 325, it shall be the duty of the director to receive complaints from consumers concerning services provided by the entities described in paragraph (2) of subdivision (b) of Section 234 of the Public Utilities Code.(Added by Stats. 1995, Ch. 357, Sec. 1. Effective January 1, 1996.)
CA Bus & Prof Code § 326 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 4 - Consumer Affairs|ARTICLE 5 - Consumer Complaints|Section 326.

326.  (a) Upon receipt of any complaint pursuant to Section 325, the director may notify the person against whom the complaint is made of the nature of the complaint and may request appropriate relief for the consumer.(b) The director shall also transmit any valid complaint to the local, state or federal agency whose authority provides the most effective means to secure the relief.The director shall, if appropriate, advise the consumer of the action taken on the complaint and of any other means which may be available to the consumer to secure relief.(c) If the director receives a complaint or receives information from any source indicating a probable violation of any law, rule, or order of any regulatory agency of the state, or if a pattern of complaints from consumers develops, the director shall transmit any complaint he or she considers to be valid to any appropriate law enforcement or regulatory agency and any evidence or information he or she may have concerning the probable violation or pattern of complaints or request the Attorney General to undertake appropriate legal action. It shall be the continuing duty of the director to discern patterns of complaints and to ascertain the nature and extent of action taken with respect to the probable violations or pattern of complaints.(Amended by Stats. 1989, Ch. 1360, Sec. 1.)
CA Bus & Prof Code § 328 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 4 - Consumer Affairs|ARTICLE 5 - Consumer Complaints|Section 328.

328.  (a) In order to implement the Consumer Protection Enforcement Initiative of 2010, the director, through the Division of Investigation, shall implement “Complaint Prioritization Guidelines” for boards to utilize in prioritizing their respective complaint and investigative workloads. The guidelines shall be used to determine the referral of complaints to the division and those that are retained by the health care boards for investigation.(b) Neither the Medical Board of California nor the Podiatric Medical Board of California shall be required to utilize the guidelines implemented pursuant to subdivision (a).(c) On or before July 1, 2019, the director shall amend the guidelines implemented pursuant to subdivision (a) to include the category of “allegations of serious harm to a minor” under the “urgent” or “highest priority” level.(Amended by Stats. 2019, Ch. 351, Sec. 47. (AB 496) Effective January 1, 2020.)
CA Bus & Prof Code § 337 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 4 - Consumer Affairs|ARTICLE 6 - Information|Section 337.

337.  (a) The Board of Behavioral Sciences, the Board of Psychology, the Medical Board of California, and the Osteopathic Medical Board of California shall prepare and disseminate an informational brochure for victims of psychotherapist-client sexual behavior and sexual contact and their advocates. This brochure shall be developed by the Board of Behavioral Sciences, the Board of Psychology, the Medical Board of California, and the Osteopathic Medical Board of California.(b) The brochure shall include, but is not limited to, the following:(1) A legal and an informal definition of psychotherapist-client sexual behavior and sexual contact.(2) A brief description of common personal reactions.(3) A client’s bill of rights.(4) Instructions for reporting psychotherapist-client sexual behavior and sexual contact.(5) A full description of administrative complaint procedures.(6) Information that other civil and criminal remedies may also be available to them in regards to the incident.(7) A description of services available for support of victims.(c) The brochure shall be provided to each individual contacting the Board of Behavioral Sciences, the Board of Psychology, the Medical Board of California, or the Osteopathic Medical Board of California regarding a complaint involving psychotherapist-client sexual behavior and sexual contact.(d) The brochure shall be made available on the Internet Web sites of the Board of Behavioral Sciences, the Board of Psychology, the Medical Board of California, and the Osteopathic Medical Board of California.(Amended by Stats. 2018, Ch. 778, Sec. 1. (AB 2968) Effective January 1, 2019.)
CA Bus & Prof Code § 465 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 1 - Legislative Purpose|Section 465.

465.  The Legislature hereby finds and declares all of the following:(a) The resolution of many disputes can be unnecessarily costly, time-consuming, and complex when achieved through formal court proceedings where the parties are adversaries and are subjected to formalized procedures.(b) To achieve more effective and efficient dispute resolution in a complex society, greater use of alternatives to the courts, such as mediation, conciliation, and arbitration should be encouraged. Community dispute resolution programs and increased use of other alternatives to the formal judicial system may offer less threatening and more flexible forums for persons of all ethnic, racial, and socioeconomic backgrounds. These alternatives, among other things, can assist in the resolution of disputes between neighbors, some domestic disputes, consumer-merchant disputes, and other kinds of disputes in which the parties have continuing relationships. A noncoercive dispute resolution forum in the community may also provide a valuable prevention and early intervention problem-solving resource to the community.(c) Local resources, including volunteers reflective of the diversity of the community and available public buildings should be utilized to achieve more accessible, cost-effective resolutions of disputes. Additional financial resources are needed to expand, stabilize, and improve existing programs and entities which sponsor alternative dispute resolution.(d) Courts, prosecuting authorities, law enforcement agencies, and administrative agencies should encourage greater use of alternative dispute resolution techniques whenever the administration of justice will be improved.(e) Counties should consider increasing the use of alternative dispute resolution in their operations as plans for court reform are developed and implemented. (f) The Judicial Council should consider, in redrafting or updating any of the official pleading forms used in the trial courts of this state, the inclusion of information on options for alternative dispute resolution.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 465.5 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 1 - Legislative Purpose|Section 465.5.

465.5.  It is the intent of the Legislature to permit counties to accomplish all of the following:(a) Encouragement and support of the development and use of alternative dispute resolution techniques.(b) Encouragement and support of community participation in the development, administration, and oversight of local programs designed to facilitate the informal resolution of disputes among members of the community.(c) Development of structures for dispute resolution that may serve as models for resolution programs in other communities.(d) Education of communities with regard to the availability and benefits of alternative dispute resolution techniques.(e) Encouragement of courts, prosecuting authorities, public defenders, law enforcement agencies, and administrative agencies to work in cooperation with, and to make referrals to, dispute resolution programs.At the time that the state assumes the responsibility for the funding of California trial courts, consideration shall be given to the Dispute Resolution Advisory Council’s evaluation of the effectiveness of alternative dispute resolution programs and the feasibility of the operation of a statewide program of grants, with the intention of funding alternative dispute resolution programs on a statewide basis.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 466 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 2 - Definitions|Section 466.

466.  As used in this chapter:(a) “Dispute resolution” includes, but is not limited to, mediation, conciliation, and arbitration.(b) “Program” means an entity that provides dispute resolution.(c) “Advisory Council” means the Dispute Resolution Advisory Council.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 467 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 3 - Establishment and Administration of Programs|Section 467.

467.  (a) There is in the Division of Consumer Services of the Department of Consumer Affairs a Dispute Resolution Advisory Council. The advisory council shall complete the duties required by this chapter no later than January 1, 1989. (b) The advisory council shall consist of seven persons, five of whom shall be appointed by the Governor. One member shall be appointed by the Senate Rules Committee, and one member shall be appointed by the Speaker of the Assembly. At least four of the persons appointed to the advisory council shall be active members of the State Bar of California, and at least four persons appointed to the advisory council shall have a minimum of two years of direct experience in utilizing dispute resolution techniques. The members of the advisory council shall reflect the racial, ethnic, sexual, and geographic diversity of the State of California.(c) The members of the advisory council shall not receive a salary for their services but shall be reimbursed for their actual and necessary travel and other expenses incurred in the performance of their duties.(Amended by Stats. 1987, Ch. 28, Sec. 1. Effective May 28, 1987.)
CA Bus & Prof Code § 467.1 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 3 - Establishment and Administration of Programs|Section 467.1.

467.1.  (a) A program funded pursuant to this chapter shall be operated pursuant to contract with the county and shall comply with all of the requirements of this chapter and the rules and regulations of the advisory council.(b) Counties may establish a program of grants to public entities and nonpartisan nonprofit corporations for the establishment and continuance of programs to be operated under the requirements of this chapter and the standards developed by the advisory council. The board of supervisors of a county in which, because of the county’s size, the distribution authorized by Section 470.5 is insufficient to establish a county program may enter into an agreement with the board of supervisors of one or more other such counties to establish a program authorized by this chapter on a regional basis.(Amended by Stats. 2005, Ch. 75, Sec. 2. Effective July 19, 2005. Operative January 1, 2006, by Sec. 156 of Ch. 75.)
CA Bus & Prof Code § 467.2 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 3 - Establishment and Administration of Programs|Section 467.2.

467.2.  A program shall not be eligible for funding under this chapter unless it meets all of the following requirements:(a) Compliance with this chapter and the applicable rules and regulations of the advisory council.(b) Provision of neutral persons adequately trained in conflict resolution techniques as required by the rules and regulations promulgated by the advisory council pursuant to Section 471.(c) Provision of dispute resolution, on a sliding scale basis, and without cost to indigents.(d) Provision that, upon consent of the parties, a written agreement or an award resolving a dispute will be issued setting out a settlement of the issues involved in the dispute and the future responsibilities of each party.(e) Provision of neutral procedures applicable equally to all participants without any special benefit or consideration given to persons or entities providing funding for the programs.(f) Provision that participation in the program is voluntary and that the parties are not coerced to enter dispute resolution.(g) Provision of alternative dispute resolution is the primary purpose of the program.(h) Programs operated by counties that receive funding under this chapter shall be operated primarily for the purposes of dispute resolution, consistent with the purposes of this chapter.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 467.3 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 3 - Establishment and Administration of Programs|Section 467.3.

467.3.  Programs funded pursuant to this chapter shall provide persons indicating an intention to utilize the dispute resolution process with a written statement prior to the dispute resolution proceeding, in language easy to read and understand, stating all of the following:(a) The nature of the dispute.(b) The nature of the dispute resolution process.(c) The rights and obligations of the parties, including, but not limited to, all of the following:(1) The right to call and examine witnesses.(2) The right of the parties to be accompanied by counsel, who may participate as permitted under the rules and procedures of the program.(d) The procedures under which the dispute resolution will be conducted.(e) If the parties enter into arbitration, whether the dispute resolution process will be binding.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 467.4 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 3 - Establishment and Administration of Programs|Section 467.4.

467.4.  (a) An agreement resolving a dispute entered into with the assistance of a program shall not be enforceable in a court nor shall it be admissible as evidence in any judicial or administrative proceeding, unless the consent of the parties or the agreement includes a provision that clearly states the intention of the parties that the agreement or any resulting award shall be so enforceable or admissible as evidence.(b) The parties may agree in writing to toll the applicable statute of limitations during the pendency of the dispute resolution process.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 467.5 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 3 - Establishment and Administration of Programs|Section 467.5.

467.5.  Notwithstanding the express application of Chapter 2 (commencing with Section 1115) of Division 9 of the Evidence Code to mediations, all proceedings conducted by a program funded pursuant to this chapter, including, but not limited to, arbitrations and conciliations, are subject to Chapter 2 (commencing with Section 1115) of Division 9 of the Evidence Code.(Amended by Stats. 1997, Ch. 772, Sec. 1. Effective January 1, 1998.)
CA Bus & Prof Code § 467.6 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 3 - Establishment and Administration of Programs|Section 467.6.

467.6.  Each program shall maintain those statistical records required by Section 471.5, and as may be required by the county. The records shall maintain the confidentiality and anonymity of the parties.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 467.7 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 3 - Establishment and Administration of Programs|Section 467.7.

467.7.  (a) Unless the parties have agreed to a binding award, nothing in this chapter shall be construed to prohibit any person who voluntarily enters the dispute resolution process from revoking his or her consent, withdrawing from dispute resolution, and seeking judicial or administrative redress.(b) In cases in which a criminal complaint has been filed by a prosecutor, other than for an infraction, the advice of counsel shall be obtained before any dispute resolution process is initiated. Nothing in this subdivision shall be construed to preclude a defendant from knowingly and voluntarily waiving the right to counsel. A defendant who indicates a desire to waive the right to counsel shall be encouraged to consult with the public defender or private counsel before waiving that right.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 468 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 4 - Application Procedures|Section 468.

468.  All funds available to a county for the purposes of this chapter shall be utilized for projects proposed by eligible programs.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 468.1 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 4 - Application Procedures|Section 468.1.

468.1.  Programs shall be selected for funding by a county from the applications submitted therefor.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 468.2 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 4 - Application Procedures|Section 468.2.

468.2.  Applications submitted for funding shall include, but need not be limited to, all of the following information:(a) Evidence of compliance with Sections 467.2, 467.3, and 467.4.(b) A description of the proposed community area of service, cost of the principal components of operation, and any other characteristics, as determined by rules of the advisory council.(c) A description of available dispute resolution services and facilities within the defined geographical area.(d) A description of the applicant’s proposed program, by type and purpose, including evidence of community support, the present availability of resources, and the applicant’s administrative capability.(e) A description of existing or planned cooperation between the applicant and local human service and justice system agencies.(f) A demonstrated effort on the part of the applicant to show the manner in which funds that may be awarded under this program may be coordinated or consolidated with other local, state, or federal funds available for the activities described in Sections 467.2, 467.3, and 467.4.(g) An explanation of the methods to be used for selecting and training mediators and other facilitators used in the dispute resolution process.(h) Such additional information as may be required by the county.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 468.3 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 4 - Application Procedures|Section 468.3.

468.3.  Data supplied by each applicant shall be used to assign relative funding priority on the basis of criteria developed by the advisory council. The criteria may include, but shall not be limited to, all of the following, in addition to the criteria set forth in Section 468.2:(a) Unit cost, according to the type and scope of the proposed program.(b) Quality and validity of the program.(c) Number of participants who may be served.(d) Administrative capability.(e) Community support factors.(Added by Stats. 1986, Ch. 1313, Sec. 1.)
CA Bus & Prof Code § 469 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 5 - Payment Procedures|Section 469.

469.  Upon the approval of the county, funds available for the purposes of this chapter shall be used for the costs of operation of approved programs. Not more than 10 percent of funds available for the purposes of this chapter shall be used to finance the administration of the program by a county with a population of 500,000 or more persons, and no more than 20 percent may be so used if its population is less than that amount. All moneys allocated for the purposes of this chapter shall be apportioned and distributed to programs in the county, taking into account the relative population and needs of a community as well as the availability of existing dispute resolution facilities offering alternatives to the formal judicial system. If any program receives funding from any other county fee enhancements collected for the purpose of funding alternative dispute resolution services, the county shall consider that fact in determining the appropriate level of funding for a particular program. The methods of payment or reimbursement for dispute resolution costs shall be specified by the county and may vary among programs. All such arrangements shall conform to the regulations of the advisory council.(Amended by Stats. 1992, Ch. 685, Sec. 1. Effective September 14, 1992.)
CA Bus & Prof Code § 470 (2021)
2021 California Code|Business and Professions Code - BPC|DIVISION 1 - DEPARTMENT OF CONSUMER AFFAIRS|CHAPTER 8 - Dispute Resolution Programs|ARTICLE 6 - Funding|Section 470.

470.  A county may accept and disburse funds from any public or private source for the purposes of this chapter.(Added by Stats. 1986, Ch. 1313, Sec. 1.)