reglab/housing_qa huggingface dataset:
CA Pub Util Code § 2889.4 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 2 - Customer and Subscriber Services|Section 2889.4.

2889.4.  (a) A local exchange service provider that offers and charges for pay per use features that do not require an access code to be dialed to activate the service shall provide a new residential subscriber, including an existing residential customer ordering an additional line, during the verbal service order process, with information about those features. The representatives of a provider shall offer that subscriber blocking options for those features.(b) (1) A local exchange service provider that offers the features described in subdivision (a) shall advise an existing residential subscriber who inquires about the features, or who seeks a bill adjustment for the inadvertent or unauthorized use of those per use custom calling features, that the features can be blocked and shall inquire as to whether the subscriber would like to block any or all of the features.(2) (A) A local exchange service provider that offers the features described in subdivision (a) shall provide notice to all existing residential subscribers not later than May 1, 2000, describing all features provided on a per use basis, the charge for each activation, any additional usage or other charges, and detailed information about the ability to block these features.(B) The notice shall contain a toll-free number for further information and shall contain a noticeable postcard size bill insert that may be returned in the subscriber’s bill envelope if they wish to block any or all of the per use features described in subdivision (a).(c) A local exchange service subscriber that has not blocked per use features in accordance with this section is entitled to a one-time bill adjustment which shall equal the sum of the charges for every incident that occurred during the first billing cycle pursuant to which the subscriber notifies the local exchange service provider that inadvertent or unauthorized activation occurred with regard to those per use services that do not require coded dialing to activate. The one-time bill adjustment shall include an adjustment for any additional usage charges occurring as a result of inadvertent or unauthorized activation. The adjustment shall take the form of a credit to the subscriber’s account if the existing technology or facilities of the local exchange service provider measure usage and permit a usage credit to be determined and provided.(d) Nothing in this section prohibits a local exchange service provider from providing additional bill adjustments at its discretion in connection with charges imposed for features described in subdivision (a).(Added by Stats. 1999, Ch. 384, Sec. 1. Effective January 1, 2000.)
CA Pub Util Code § 2889.6 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 2 - Customer and Subscriber Services|Section 2889.6.

2889.6.  The commission shall, by rule or order, require all local exchange carriers to do both of the following:(a) Include in their telephone directory information concerning emergency situations which may affect the telephone network. The information shall include the procedures which the corporation will follow during emergencies, how telephone subscribers can best use the telephone network in an emergency situation, and the emergency services available by dialing “911.”(b) Annually provide to all subscribers in the form of a billing insert, which need not be a separate document, information concerning emergency situations which may affect the telephone network. The information shall include the procedures which the corporation will follow during emergencies, how telephone subscribers can best use the telephone network in an emergency situation, and the emergency services available by dialing “911.” The billing insert shall additionally direct the subscriber to consult the telephone directory for similar information concerning the use of the telephone in emergency situations.(Added by Stats. 1990, Ch. 524, Sec. 1.)
CA Pub Util Code § 2889.8 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 2 - Customer and Subscriber Services|Section 2889.8.

2889.8.  The commission periodically shall assess the reliability of the public telecommunications network and, if necessary, develop recommendations for improvement. The assessment shall include, but not be limited to, all of the following:(a) An analysis of those factors that pose a risk to network reliability, including the adequacy of independent sources of reserve power.(b) Consideration as to whether development of reliability standards is appropriate.(c) Consideration as to whether procedures should be developed to notify customers about accessing other telecommunications companies in the event of a service disruption.(Amended by Stats. 1999, Ch. 1005, Sec. 65. Effective January 1, 2000.)
CA Pub Util Code § 2890.1 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 2 - Customer and Subscriber Services|Section 2890.1.

2890.1.  The commission shall, on or before July 1, 2001, adopt any additional rules it determines to be necessary to implement the billing safeguards of Section 2890, for the inclusion of noncommunications-related products and services in telephone bills.(Added by Stats. 2000, Ch. 931, Sec. 5. Effective January 1, 2001.)
CA Pub Util Code § 2890.2 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 2 - Customer and Subscriber Services|Section 2890.2.

2890.2.  (a) A provider of mobile telephony services, as defined in Section 224.4, shall provide subscribers with a means by which a subscriber can obtain reasonably current and available information, as determined by the provider, on the subscriber’s calling plan or plans and service usage, including roaming usage and charges.(b) On or before January 1, 2007, a provider of mobile telephony services shall provide subscribers with a means by which a subscriber can obtain reasonably current and available information, as determined by the provider, on the subscriber’s text messaging and Internet usage and charges.(c) Each provider of mobile telephony services shall inform subscribers at the time service is established of the availability of the information described in subdivisions (a) and (b) and how it may be obtained.(Amended by Stats. 2006, Ch. 198, Sec. 19. Effective January 1, 2007.)
CA Pub Util Code § 2891.2 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 3 - Customer Right of Privacy|Section 2891.2.

2891.2.  Telephone subscribers shall be annually notified that use of an “800” or “900” telephone number may result in the disclosure of the subscriber’s telephone number to the called party. The commission shall, by rule or order, impose the responsibility for the notification with the telephone corporation that offers the caller identification service, often known as automatic number identification, in connection with an “800” or “900” service.(Added by Stats. 1993, Ch. 351, Sec. 1. Effective January 1, 1994.)
CA Pub Util Code § 2892.1 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 3 - Customer Right of Privacy|Section 2892.1.

2892.1.  (a) For purposes of this section, “telecommunications service” means voice communication provided by a telephone corporation as defined in Section 234, voice communication provided by a provider of satellite telephone services, voice communication provided by a provider of mobile telephony service, as defined in Section 224.4, and voice communication provided by a commercially available facilities-based provider of voice communication services utilizing Voice over Internet Protocol or any successor protocol.(b) The commission, in consultation with the Office of Emergency Services, shall open an investigative or other appropriate proceeding to identify the need for telecommunications service systems not on the customer’s premises to have backup electricity to enable telecommunications networks to function and to enable the customer to contact a public safety answering point operator during an electrical outage, to determine performance criteria for backup systems, and to determine whether the best practices recommended by the Network Reliability and Interoperability Council in December 2005, for backup systems have been implemented by telecommunications service providers operating in California. If the commission determines it is in the public interest, the commission shall, consistent with subdivisions (c) and (d), develop and implement performance reliability standards.(c) The commission, in developing any standards pursuant to the proceeding required by subdivision (b), shall consider current best practices and technical feasibility for establishing battery backup requirements.(d) The commission shall not implement standards pursuant to the proceeding required by subdivision (b) unless it determines that the benefits of the standards exceed the costs.(e) The commission shall determine the feasibility of the use of zero greenhouse gas emission fuel cell systems to replace diesel backup power systems.(Amended by Stats. 2020, Ch. 370, Sec. 254. (SB 1371) Effective January 1, 2021.)
CA Pub Util Code § 2892.3 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 3 - Customer Right of Privacy|Section 2892.3.

2892.3.  (a) The commission shall require providers of mobile telephony service, as defined in Section 224.4, to report to the commission, as specified by the commission, on activities associated with customer fraud.(b) Each report shall include a description of the types of fraud occurring, the amount of revenues that have been uncollectible because of fraud, and the actions undertaken by the mobile telephony service provider to combat fraud.(c) The commission shall require mobile telephony service providers to provide their subscribers with a notice, to be reviewed by the commission, warning subscribers about problems associated with fraud, and informing them about ways to protect against fraud.(Amended by Stats. 2006, Ch. 198, Sec. 21. Effective January 1, 2007.)
CA Pub Util Code § 2892.5 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 3 - Customer Right of Privacy|Section 2892.5.

2892.5.  (a) As used in this section “public safety agency” means a “public safety agency” as defined in Section 53102 of the Government Code.(b) A provider of commercial mobile radio service, as defined in Section 216.8, may enter into a contract with a public safety agency to give the transmissions of public safety agency end users of that service priority over the transmissions of other persons or entities. The contract shall comply with applicable federal law.(Amended by Stats. 2006, Ch. 198, Sec. 22. Effective January 1, 2007.)
CA Pub Util Code § 2893 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 3 - Customer Right of Privacy|Section 2893.

2893.  (a) The commission shall, by rule or order, require that every telephone call identification service offered in this state by a telephone corporation, or by any other person or corporation that makes use of the facilities of a telephone corporation, shall allow a caller to withhold display of the caller’s telephone number, on an individual basis, from the telephone instrument of the individual receiving the telephone call placed by the caller. However a caller shall not be allowed to withhold the display of the caller’s business telephone number when that number is being used for telemarketing purposes.(b) There shall be no charge to the caller who requests that his or her telephone number be withheld from the recipient of any call placed by the caller.(c) The commission shall direct every telephone corporation to notify its subscribers that their calls may be identified to a called party either:(1) Thirty or more days before the telephone corporation commences to participate in the offering of a call identification service.(2) By March 1, 1990, if the telephone corporation is participating in a call identification service prior to January 1, 1990.(d) This section does not apply to any of the following:(1) An identification service which is used within the same limited system, including, but not limited to, a Centrex or private branch exchange (PBX) system, as the recipient telephone.(2) An identification service which is used on a public agency’s emergency telephone line or on the line which receives the primary emergency telephone number (911).(3) Any identification service provided in connection with legally sanctioned call tracing or tapping procedures.(4) Any identification service provided in connection with any “800” or “900” access code telephone service until the telephone corporation develops the technical capability to comply with subdivision (a), as determined by the commission. (e) Until the market for local telephone service is competitive, a telephone corporation shall not charge any subscriber for having an unlisted or unpublished telephone number. However, nothing in this subdivision shall be interpreted by the commission to reduce the revenues of telephone corporations. Any actions of the commission pursuant to this subdivision shall be implemented on a competitively neutral basis. This charge shall not be eliminated prior to the effective date upon which offsetting rates are implemented by the commission.(Amended by Stats. 1996, Ch. 675, Sec. 2. Effective January 1, 1997.)
CA Pub Util Code § 2893.5 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 3 - Customer Right of Privacy|Section 2893.5.

2893.5.  (a) This section shall be known, and may be cited, as the Consumer Call Protection Act of 2019.(b) On or before January 1, 2021, each telecommunications service provider shall implement Secure Telephony Identity Revisited (STIR) and Secure Handling of Asserted information using toKENs (SHAKEN) protocols or alternative technology that provides comparable or superior capability to verify and authenticate caller identification for calls carried over an internet protocol network.(c) (1) Pursuant to the authority granted to states in Section 227 of Title 47 of the United States Code, the commission and the Attorney General may take all appropriate actions to enforce that section and any regulation promulgated under that section.(2) The commission may, at the request of the Attorney General, work with the Attorney General for the purposes of the enforcement of subdivisions (e) and (g) of Section 227 of Title 47 of the United States Code.(d) A good faith effort to comply with the requirements of subdivision (b) shall be a defense to a claim for violating this section brought pursuant to Chapter 5 (commencing with Section 17200) of Part 2 of Division 7 of the Business and Professions Code.(Added by Stats. 2019, Ch. 471, Sec. 2. (SB 208) Effective January 1, 2020.)
CA Pub Util Code § 2894 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 3 - Customer Right of Privacy|Section 2894.

2894.  (a) Notwithstanding subdivision (e) of Section 2891, the disclosure of any information by an interexchange telephone corporation, a local exchange telephone corporation, or a provider of commercial mobile radio service, as defined in Section 216.8, in good faith compliance with the terms of a state or federal court warrant or order or administrative subpoena issued at the request of a law enforcement official or other federal, state, or local governmental agency for law enforcement purposes, is a complete defense against any civil action brought under this chapter or any other law, including, but not limited to, Chapter 1.5 (commencing with Section 630) of Part 1 of Title 15 of the Penal Code, for the wrongful disclosure of that information.(b) As used in this section the following terms have the following meanings:(1) “Interexchange telephone corporation” means a telephone corporation that is a long-distance carrier.(2) “Local exchange telephone corporation” means a telephone corporation that provides local exchange services.(Amended by Stats. 2006, Ch. 198, Sec. 23. Effective January 1, 2007.)
CA Pub Util Code § 2894.10 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 3 - Customer Right of Privacy|Section 2894.10.

2894.10.  (a) The Legislature finds and declares that a number of federal and state laws have been enacted to protect residential telephone subscribers’ privacy rights with respect to telephone solicitations. Various governmental agencies publish information that generally describes telephone subscribers’ rights under these laws. Examples of publications include the Federal Trade Commission’s brochure, “Straight Talk About Telemarketing,” and the Federal Communications Commission’s publication, “Consumer News, What You Can Do About Unsolicited Telephone Marketing Calls and Faxes.” The Legislature intends that telephone subscribers be provided with information regarding their privacy rights, under state and federal law, with respect to telephone solicitations.(b) Every local exchange telephone corporation shall provide its residential customers with information regarding state and federal laws that protect the privacy rights of residential telephone subscribers with respect to telephone solicitations by providing on an annual basis one or more of the following items of information in the billing statement of each residential customer and in conspicuous notices in the consumer information pages of the local telephone directories distributed by that telephone corporation:(1) A copy of a publication prepared by the Department of Consumer Affairs, the Public Utilities Commission, the Federal Trade Commission, or any other federal or state governmental agency that generally describes telephone subscribers’ privacy rights, under state and federal laws, with respect to telephone solicitations.(2) A list of the titles of the publications identified in paragraph (1) and information on how to obtain those publications.(c) A provider of local exchange service shall not be subject to any penalties if the provider makes a good faith effort to provide or identify the publications described in subdivision (b).(Added by Stats. 1998, Ch. 473, Sec. 2. Effective January 1, 1999.)
CA Pub Util Code § 2895 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 4 - Telecommunication Services|Section 2895.

2895.  This article shall be known and may be cited as the Telecommunications Customer Service Act of 1993.(Added by Stats. 1993, Ch. 1233, Sec. 2. Effective January 1, 1994.)
CA Pub Util Code § 2896 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 4 - Telecommunication Services|Section 2896.

2896.  The commission shall require telephone corporations to provide customer service to telecommunication customers that includes, but is not limited to, all the following:(a) Sufficient information upon which to make informed choices among telecommunications services and providers. This includes, but is not limited to, information regarding the provider’s identity, service options, pricing, and terms and conditions of service. A provider need only provide information to its customers on the services which it offers.(b) Ability to access a live operator by dialing the numeral “0” as an available, free option. The commission may authorize rates and charges for any operator assistance service provided subsequent to access.(c) Reasonable statewide service quality standards, including, but not limited to, standards regarding network technical quality, customer service, installation, repair, and billing.(d) Information concerning the regulatory process and how customers can participate in that process, including the process of resolving complaints. (Added by Stats. 1993, Ch. 1233, Sec. 2. Effective January 1, 1994.)
CA Pub Util Code § 2896.1 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 4 - Telecommunication Services|Section 2896.1.

2896.1.  A provider of commercial mobile radio service, as defined in Section 216.8, shall provide access for end users of that service to the local emergency telephone systems described in the Warren-911-Emergency Assistance Act (Article 6 (commencing with Section 53100) of Chapter 1 of Part 1 of Division 2 of Title 5 of the Government Code). “911” shall be the primary access number for those emergency systems. A provider of commercial mobile radio service, in accordance with all applicable Federal Communication Commission orders, shall transmit all “911” calls from technologically compatible commercial mobile radio service communication devices without requiring user validation or any similar procedure. A provider of commercial mobile radio service may not charge any airtime, access, or similar usage charge for any “911” call placed from a commercial mobile radio service telecommunications device to a local emergency telephone system.(Added by Stats. 2016, Ch. 241, Sec. 3. (AB 1564) Effective January 1, 2017.)
CA Pub Util Code § 2897 (2021)
2021 California Code|Public Utilities Code - PUC|DIVISION 1 - REGULATION OF PUBLIC UTILITIES|PART 2 - SPECIFIC PUBLIC UTILITIES|CHAPTER 10 - Telephone Corporations|ARTICLE 4 - Telecommunication Services|Section 2897.

2897.  Consistent with other provisions of this code, orders, rules, and applicable tariffs of telecommunications service providers, the commission shall apply these policies to all providers of telecommunications services in California. These policies are not exclusive and may be supplemented by the commission.(Added by Stats. 1993, Ch. 1233, Sec. 2. Effective January 1, 1994.)