reglab/housing_qa huggingface dataset:
DC Code § 1-327.32 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part B - Customer Service Operations Unit|§ 1-327.32. Establishment of the Customer Service Operations Unit; Duties

(a) There is hereby established the Customer Service Operations Unit within the Executive Office of the Mayor. (b) The Customer Service Operations Unit shall be the District of Columbia’s primary point of entry for citizens and customers attempting to access nonemergency services, solicit information, or register a complaint or comment about an agency. The calls to the Customer Service Operations Unit shall be tracked, monitored, and reported to all necessary agencies. The information collected from the calls to the Customer Service Center Operations Unit shall be used in determining where additional services are required, where specific services need improvement, and which current services are effective.  (Oct. 1, 2002, D.C. Law 14-190, § 1202, 49 DCR 6968.)  Prior Codifications 2001 Ed., § 1-328.02. Section References This section is referenced in § 1-327.33 and § 1-327.51. Emergency Legislation For temporary (90 day) addition, see §§ 3202 to 3208 of Fiscal Year 2005 Budget Support Emergency Act of 2004 (D.C. Act 15-486, August 2, 2004, 51 DCR 8236). For temporary (90 day) addition, see §§ 3202 to 3208 of Fiscal Year 2005 Budget Support Congressional Review Emergency Act of 2004 (D.C. Act 15-594, October 26, 2004, 51 DCR 11725).
DC Code § 1-327.33 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part B - Customer Service Operations Unit|§ 1-327.33. Transfers; abolishment

All personnel, property, records, functions, and unexpended balances of funds from the following agencies, offices, or units are transferred to the Customer Service Operations Unit, established pursuant to § 1-327.32: (1) The Citywide Call Center established in § 1-327.01 [repealed]; (2) The Mayor’s Correspondence Unit, established in Mayor’s Order 73-172, issued November 5, 1973; and (3) The Tester Program in the Executive Office of the Mayor.  (Oct. 1, 2002, D.C. Law 14-190, § 1203(a), 49 DCR 6968.)  Prior Codifications 2001 Ed., § 1-328.03.
DC Code § 1-327.34 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part B - Customer Service Operations Unit|§ 1-327.34. Applicability

This part shall apply as of October 1, 2002.  (Oct. 1, 2002, D.C. Law 14-190, § 1204, 49 DCR 6968.)  Prior Codifications 2001 Ed., § 1-328.04.
DC Code § 1-327.51 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part C - Office of Unified Communications|§ 1-327.51. Definitions

For the purposes of this part, unless otherwise required by the context, the term: (1) “Agencies” means the Metropolitan Police Department, the Fire and Emergency Medical Services Department, and the Customer Service Operations Unit. (2) “Call center” means the telephone-based call center and associated operation involving any department or agency throughout the District government that operates the District’s 911, 311, and 727-1000 systems or other facilities for emergency and non-emergency calls. The term “call center” shall include the Citywide Call Center that is responsible for the receipt and processing of 727-1000 calls, but shall not include any other component of the Customer Service Operations Unit established by § 1-327.32. (3) “Call center technology” means computer-aided dispatch systems and related public safety answering point technologies and telecommunications devices, and related equipment and appurtenances, including automatic call distribution equipment and any related equipment that manages, stores, channels or otherwise processes telephone calls, mobile communications devices, cellular communications, automatic vehicle location devices, global positioning technologies, and supporting metropolitan area network-based communications and supporting local area networks, that may be used in a call center. (4) “Customer service” means activities involved in the receipt and processing of emergency, non-emergency, and citizen service requests by the agencies’ call centers. (5) “Director” means the Director, Office of Unified Communications. (6) “Office” means the Office of Unified Communications established by this part. (7) “Radio technology” means public safety voice radio communications systems and other public safety wireless communications systems and resources. (8) “Unified Communications Center” means the control center for radio and call center technology, and customer service, within the Office.  (Dec. 7, 2004, D.C. Law 15-205, § 3202, 51 DCR 8441.)  Short Title Short title of subtitle B of title III of Law 15-205: Section 3201 of D.C. Law 15-205 provided that subtitle B of title III of the act may be cited as the Office of Unified Communications Establishment Act of 2004.
DC Code § 1-327.52 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part C - Office of Unified Communications|§ 1-327.52. Establishment of Office of Unified Communications

(a) There is established, as a subordinate agency under the Mayor in the executive branch of the government of the District of Columbia, an Office of Unified Communications. The Office shall centralize the customer service functions and activities of the District government’s 911, 311, and 727-1000 systems, and other facilities for emergency, non-emergency, and citizen service calls, and be responsible for the operation and maintenance of the District government’s radio technology and call center technology. (b) The Office shall be under the supervision of a Director, Office of Unified Communications, who shall carry out the functions and authorities assigned to the Office.  (Dec. 7, 2004, D.C. Law 15-205, § 3203, 51 DCR 8441.)  Short Title Short title: Section 3041 of D.C. Law 17-20 provided that subtitle E of title III of the act may be cited as the “Communications Reports Act of 2007”. Editor's Notes Communications reports: Section 3042 of D.C. Law 17-20 provided: “By October 1, 2008, the Office of the Attorney General, the Metropolitan Police Department, the Fire and Emergency Medical Services Department, the Department of Corrections, the Homeland Security and Emergency Management Agency, the Office of Administrative Hearings, and the Office of Unified Communications shall each provide a report to the Council on its efforts to identify efficiencies and reduce telephone and communications costs, including: “(1) Identification of the number of active phone lines within the agency and used by the agency; “(2) Identification of the service provider and the rate for each active phone line; and “(3) Strategies to implement cost-savings.”
DC Code § 1-327.53 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part C - Office of Unified Communications|§ 1-327.53. Transfers

(a) All of the authority, responsibilities, duties, and functions of the agencies’ call centers and radio technology shall be transferred from the agencies to the Office of Unified Communications within such reasonable period of time as the Mayor may designate. The transfer shall include all 911, 311, and 727-1000 call center authority, responsibilities, duties, functions, and infrastructure. (b) All vacant and filled positions, personnel, property, and unexpended balances of appropriations, allocations, and other funds available or to be made available to the agencies to perform the functions set forth in § 1-327.54 shall be transferred to the Office of Unified Communications within such reasonable period of time as the Mayor may designate. (c) The Mayor, or the Mayor’s designee, may organize the personnel and property transferred to the Office from the agencies into such organizational components as the Mayor or the Mayor’s designee deems appropriate, and may develop any reports and evaluation systems necessary to assess the effectiveness of the reorganization plan authorized by this part. (d) All authority and operations related to the Emergency and Non-Emergency Number Telephone Calling Systems Fund, established by § 34-1801, shall be transferred to the Office of Unified Communications.  (Dec. 7, 2004, D.C. Law 15-205, § 3204, 51 DCR 8441.)
DC Code § 1-327.54b (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part C - Office of Unified Communications|§ 1-327.54b. Emergency medical information profile program. [Repealed]

Repealed.  (Dec. 7, 2004, D.C. Law 15-205, § 3205b; as added Apr. 1, 2017, D.C. Law 21-225, § 2(a), 64 DCR 154; Sept. 11, 2019, D.C. Law 23-16, § 7185, 66 DCR 8621.)  Applicability Applicability of D.C. Law 21-225: § 4 of D.C. Law 21-225 provided that the creation of this section by § 2(a) of D.C. Law 21-225 is subject to the inclusion of the law’s fiscal effect in an approved budget and financial plan. Therefore that amendment has not been implemented. Emergency Legislation  For temporary (90 days) repeal of amendments to this section, see § 7185 of Fiscal Year 2020 Budget Support Congressional Review Emergency Act of 2019 (D.C. Act 23-112, Sept. 4, 2019, 66 DCR 11964).   For temporary (90 days) repeal of amendments to this section, see § 7185 of Fiscal Year 2020 Budget Support Emergency Act of 2019 (D.C. Act 23-91, July 22, 2019, 66 DCR 8497).
DC Code § 1-327.54a (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part C - Office of Unified Communications|§ 1-327.54a. Development of emergency medical application

(a) The Office shall develop an emergency medical application to aid a trained user in providing cardiopulmonary resuscitation to an individual reported to be exhibiting signs of cardiac arrest while emergency medical service providers are dispatched to the individual's location. At a minimum, the emergency medical application shall: (1) Notify a trained user that he or she is within a certain distance from an individual that is experiencing a cardiac arrest in a public location; (2) Notify a trained user of the nearest location of a publicly accessible defibrillator; (3) Assist emergency medical service providers in monitoring patients or relaying information to hospital emergency rooms; and (4) Allow a trained user to alert the Office if an individual is experiencing a health emergency. (b) The Director shall ensure that staff are adequately trained to assist trained users in the use of the emergency medical application. (c) Notwithstanding any other law, a trained user shall have the same protections as provided in § 7-401, and shall not be subject to criminal or, in the absence of gross negligence, civil liability for administering cardiopulmonary resuscitation or using an automated external defibrillator pursuant to this part: (1) In good faith to treat a person who he or she reasonably believes is experiencing a cardiac arrest; (2) Outside of a hospital or medical office; and (3) Without the expectation of receiving or intending to seek compensation for such service or acts. (d) For the purposes of this section, the term: (1) "Emergency medical application" means a website or mobile platform where trained users can interact with the Office during medical emergencies. (2) "Trained user" means a District resident or visitor using an emergency medical application who has been trained by an organization recognized by the Department of Health to provide cardiopulmonary resuscitation to a victim of a cardiac arrest.  (Dec. 7, 2004, D.C. Law 15-205, § 3205a; as added Oct. 8, 2016, D.C. Law 21-160, § 3112, 63 DCR 10775.)
DC Code § 1-327.56 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part C - Office of Unified Communications|§ 1-327.56. Coordination with agencies

(a) The Office shall enter into memoranda of understanding with the agencies, as necessary, to define the Office’s obligations to the agencies, and associated procedures and performance standards, with respect to custody and sharing of data generated in the operations of the Office, support for the agencies’ dispatch operations and priorities, production of radio transmission transcripts, the provision of customer service to the hearing impaired, and such other matters as the Office and the agencies deem appropriate. (b) The Office shall coordinate with the Fire and Emergency Medical Services Department to cross-train, on an annual basis, public safety telecommunicators with firefighters, and emergency medical service providers.  (Dec. 7, 2004, D.C. Law 15-205, § 3207, 51 DCR 8441; Oct. 8, 2016, D.C. Law 21-160, § 3142(b), 63 DCR 10775.)
DC Code § 1-327.56a (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part C - Office of Unified Communications|§ 1-327.56a. Authorized use of 911

(a) The District’s 911 call system shall be reserved exclusively for emergency calls. (b) The Mayor shall not use the 911 call system for administrative purposes, for placing outgoing calls, or for receiving non-emergency calls. (c) Upon March 19, 2013, the Mayor shall publicize that the 911 call system shall be used exclusively for emergency calls. Any current or future publication or outreach conducted by the Mayor related to the 911 call system shall comply with the requirements of this section.  (Dec. 7, 2004, D.C. Law 15-205, § 3207a; as added Mar. 19, 2013, D.C. Law 19-248, § 2, 60 DCR 112.)  Effect of Amendments The 2013 amendment by D.C. Law 19-248 added this section.
DC Code § 1-327.57 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part C - Office of Unified Communications|§ 1-327.57. Rules

(a) The Mayor, pursuant to subchapter I of Chapter 5 of Title 2, may issue rules to implement the provisions of this part. (b) Repealed.  (Dec. 7, 2004, D.C. Law 15-205, § 3208, 51 DCR 8441; Apr. 1, 2017, D.C. Law 21-225, § 2(b), 64 DCR 154; Sept. 11, 2019, D.C. Law 23-16, § 7185, 66 DCR 8621.)  Applicability Applicability of D.C. Law 21-225: § 4 of D.C. Law 21-225 provided that the change made to this section by § 2(b) of D.C. Law 21-225 is subject to the inclusion of the law’s fiscal effect in an approved budget and financial plan. Therefore that amendment has not been implemented. Emergency Legislation  For temporary (90 days) repeal of amendments to this section, see § 7185 of Fiscal Year 2020 Budget Support Congressional Review Emergency Act of 2019 (D.C. Act 23-112, Sept. 4, 2019, 66 DCR 11964).   For temporary (90 days) repeal of amendments to this section, see § 7185 of Fiscal Year 2020 Budget Support Emergency Act of 2019 (D.C. Act 23-91, July 22, 2019, 66 DCR 8497).  Delegation of Authority Delegation of Authority pursuant to the Emergency and Non-Emergency Number Telephone Calling Systems Fund Act of 2000 and Section 3208 of the Office of Unified Communications Establishment Act of 2004, see Mayor’s Order 2009-85, May 27, 2009 ( 56 DCR 6826).
DC Code § 1-327.71 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part D - D.C. One Card|§ 1-327.71. Definitions

For the purposes of this part, the term: (1) “DC One Card” means a credential issued by the District government as a single credential for purposes of accessing multiple District facilities, programs, and benefits, including public libraries, facilities of the Department of Parks and Recreation, and public schools. (2) “Electronic chip” means a smart chip, radio frequency identification chip, or other contact or contact-less electronic media, including a Washington Metropolitan Area Transit Authority Smartrip chip, embedded in a DC One Card, to be read by participating agencies and programs for identification of the cardholder.  (Mar. 3, 2010, D.C. Law 18-111, § 1002, 57 DCR 181.)  Emergency Legislation For temporary (90 day) addition, see § 1002 of Fiscal Year 2010 Budget Support Second Emergency Act of 2009 (D.C. Act 18-207, October 15, 2009, 56 DCR 8234). For temporary (90 day) addition, see § 1002 of Fiscal Year Budget Support Congressional Review Emergency Amendment Act of 2009 (D.C. Act 18-260, January 4, 2010, 57 DCR 345). Short Title Short title: Section 1001 of D.C. Law 18-111 provided that subtitle A of title I of the act may be cited as the “Technology Services Support Act of 2009”.
DC Code § 1-327.72 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part D - D.C. One Card|§ 1-327.72. Replacement fee

A nonrefundable fee of $5 for replacement of any DC One Card that contains an electronic chip shall be collected by the agency issuing the replacement card at the point of issuance of the replacement card.  (Mar. 3, 2010, D.C. Law 18-111, § 1003, 57 DCR 181.)  Emergency Legislation For temporary (90 day) addition, see § 1003 of Fiscal Year 2010 Budget Support Second Emergency Act of 2009 (D.C. Act 18-207, October 15, 2009, 56 DCR 8234). For temporary (90 day) addition, see § 1003 of Fiscal Year Budget Support Congressional Review Emergency Amendment Act of 2009 (D.C. Act 18-260, January 4, 2010, 57 DCR 345).
DC Code § 1-327.73 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII - Customer Service Operations|Part D - D.C. One Card|§ 1-327.73. Rules

The Mayor, pursuant to subchapter I of Chapter 5 of Title 2 [§ 2-501 et seq.], shall issue rules to implement the provisions of this part.  (Mar. 3, 2010, D.C. Law 18-111, § 1004, 57 DCR 181.)  Emergency Legislation For temporary (90 day) addition, see § 1004 of Fiscal Year 2010 Budget Support Second Emergency Act of 2009 (D.C. Act 18-207, October 15, 2009, 56 DCR 8234). For temporary (90 day) addition, see § 1004 of Fiscal Year Budget Support Congressional Review Emergency Amendment Act of 2009 (D.C. Act 18-260, January 4, 2010, 57 DCR 345).
DC Code § 1-328.02 (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII-A - Grant Administration|Part A - Grant Transparency|§ 1-328.02. Grants for planning and planning implementation purposes

The Mayor may issue grants to individuals and organizations from local revenue, dedicated tax revenue, special purpose revenue, and capital funds in furtherance of the Mayor’s planning mission under § 1-204.23, subject to available appropriations, and subject to the provisions of § 47-368.06.  (Sept. 24, 2010, D.C. Law 18-223, § 2212, 57 DCR 6242; Oct. 8, 2016, D.C. Law 21-160, § 1082, 63 DCR 10775.)  Prior Codifications 2001 Ed., § 1-301.78. Section References This section is referenced in § 1-301.78. Emergency Legislation For temporary (90 day) addition, see § 2212 of Fiscal Year 2011 Budget Support Emergency Act of 2010 (D.C. Act 18-463, July 2, 2010, 57 DCR 6542). For temporary (90 day) addition, see § 402 of Fiscal Year 2010 Balanced Budget Support Emergency Act of 2010 (D.C. Act 18-450, June 28, 2010, 57 DCR 5635). For temporary (90 day) addition, see § 402 of Fiscal Year 2010 Balanced Budget Support Congressional Review Emergency Act of 2010 (D.C. Act 18-531, August 6, 2010, 57 DCR 8109). Temporary Legislation Section 402 of D.C. Law 18-222 added sections to read as follows: “Sec. 402. Grants for planning and planning implementation purposes. ”The Mayor may issue grants to individuals and organizations in furtherance of the Mayor’s planning mission under section 423 of the District of Columbia Home Rule Act, approved December 24, 1973 (87 Stat. 792; D.C. Official Code § 1-204.23), subject to appropriations and the provisions of D.C. Official Code § 47-368.06 from: “(1) Local revenue; “(2) Dedicated tax revenue; “(3) Special purpose revenue; and “(4) Capital funds.” Section 2002(b) of D.C. Law 18-222 provided that the act shall expire after 225 days of its having taken effect. Short Title Short title: Section 2211 of D.C. Law 18-223 provided that subtitle R of title II of the act may be cited as the “Planning Grant-making Authority Act of 2010”. Editor's Notes  Section 1082 of D.C. Law 21-160 provided the following: (a) In Fiscal Year 2017, the Director of the Mayor’s Office of Community Affairs (“Director”) shall have grant-making authority for the purpose set forth in subsection (b) of this section. (b)(1) In Fiscal Year 2017, the Director shall award a grant of up to $75,405 to provide housing-related assistance to members of the Caribbean population of the District; provided, that the funds shall be used only for research, reports, and outreach that promote housing initiatives for the Caribbean population of need. (2) Before issuing the grant, the Director shall consult with the Mayor’s Advisory Commission on Caribbean Community Affairs regarding grant solicitation.
DC Code § 1-328.02a (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII-A - Grant Administration|Part A - Grant Transparency|§ 1-328.02a. Rules

The Mayor, pursuant to subchapter I of Chapter 5 of Title 2 [§ 2-501 et seq.], may issue rules to implement the provisions of § 1-328.02.  (Sept. 24, 2010, D.C. Law 18-223, § 2213, 57 DCR 6242.)  Emergency Legislation For temporary (90 day) addition, see § 2213 of Fiscal Year 2011 Budget Support Emergency Act of 2010 (D.C. Act 18-463, July 2, 2010, 57 DCR 6542). For temporary (90 day) addition, see § 403 of Fiscal Year 2010 Balanced Budget Support Emergency Act of 2010 (D.C. Act 18-450, June 28, 2010, 57 DCR 5635). For temporary (90 day) addition, see § 403 of Fiscal Year 2010 Balanced Budget Support Congressional Review Emergency Act of 2010 (D.C. Act 18-531, August 6, 2010, 57 DCR 8109). Temporary Legislation Section 403 of D.C. Law 18-222 added sections to read as follows: “Sec. 403. Rules. The Mayor, pursuant to Title I of the District of Columbia Administrative Procedure Act, approved October 21, 1968 (82 Stat. 1204; D.C. Official Code § 2-501 et seq.), may issue rules to implement the provisions of this act.” Section 2002(b) of D.C. Law 18-222 provided that the act shall expire after 225 days of its having taken effect.
DC Code § 1-328.04a (2021)
2021 District of Columbia Code|Title 1 - Government Organization|Chapter 3 - Specified Governmental Authority|Subchapter XII-A - Grant Administration|Part A - Grant Transparency|§ 1-328.04a. Rules

 *NOTE: This section was created by emergency legislation with identical permanent legislation that will become effective in January, 2022.*  The Mayor may, pursuant to subchapter I of Chapter 5 of Title 2, issue rules to implement § 1-328.04.  (Aug. 23, 2021, D.C. Act 24-159, § 2133(a), 68 DCR 008602.)