reglab/housing_qa huggingface dataset:
66 PA Cons Stat § 1405 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1405 - Payment arrangements

§ 1405. Payment arrangements. (a) General rule.--The commission is authorized to investigate complaints regarding payment disputes between a public utility, applicants and customers. The commission is authorized to establish payment arrangements between a public utility, customers and applicants within the limits established by this chapter.  (b) Length of payment arrangements.--The length of time for a customer to resolve an unpaid balance on an account that is subject to a payment arrangement that is investigated by the commission and is entered into by a public utility and a customer shall not extend beyond:  (1) Five years for customers with a gross monthly household income level not exceeding 150% of the Federal poverty level.  (2) Three years for customers with a gross monthly household income level exceeding 150% and not more than 250% of the Federal poverty level.  (3) One year for customers with a gross monthly household income level exceeding 250% of the Federal poverty level and not more than 300% of the Federal poverty level.  (4) Six months for customers with a gross monthly household income level exceeding 300% of the Federal poverty level.  (c) Customer assistance programs.--Customer assistance program rates shall be timely paid and shall not be the subject of payment arrangements negotiated or approved by the commission.  (d) Number of payment arrangements.--Absent a change in income, the commission shall not establish or order a public utility to establish a second or subsequent payment arrangement if a customer has defaulted on a previous payment arrangement established by a commission order or decision. A public utility may, at its discretion, enter into a second or subsequent payment arrangement with a customer.  (e) Extension of payment arrangements.--If the customer defaults on a payment arrangement established under subsections (a) and (b) as a result of a significant change in circumstance, the commission may reinstate the payment arrangement and extend the remaining term for an initial period of six months. The initial extension period may be extended for an additional six months for good cause shown.  (f) Failure to comply with payment arrangement.--Failure of a customer to comply with the terms of a payment arrangement shall be grounds for a public utility to terminate the customer's service. Pending the outcome of a complaint filed with the commission, a customer shall be obligated to pay that portion of the bill which is not in dispute and subsequent bills which are not in dispute.  (Oct. 22, 2014, P.L.2545, No.155, eff. 60 days)   2014 Amendment. Act 155 amended the section heading and subsecs. (a), (b) intro. par. and (2), (c), (d), (e) and (f).
66 PA Cons Stat § 1408 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1408 - Surcharges for uncollectible expenses prohibited

§ 1408. Surcharges for uncollectible expenses prohibited. The commission shall not grant or order for any public utility a cash receipts reconciliation clause or another automatic surcharge mechanism for uncollectible expenses. Any orders by the commission entered after the effective date of this chapter for a cash receipts reconciliation clause or other automatic surcharge for uncollectible expenses shall be null and void. This section shall not affect any clause associated with universal service and energy conservation.
66 PA Cons Stat § 1409 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1409 - Late payment charge waiver

§ 1409. Late payment charge waiver. A public utility shall waive late payment charges on any customer accounts if the charges were improperly assessed. The commission may order a waiver of any late payment charges levied by a public utility as a result of a delinquent account for customers with a gross monthly household income not exceeding 150% of the Federal poverty level.  (Oct. 22, 2014, P.L.2545, No.155, eff. 60 days)
66 PA Cons Stat § 1410 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1410 - Complaints filed with commission

§ 1410. Complaints filed with commission. The following apply: (1) The commission shall accept formal and informal complaints only from customers or applicants who affirm that they have first contacted the public utility for the purpose of resolving the problem about which the customer wishes to file a complaint. If the customer has not contacted the public utility, the commission shall direct the customer to the public utility.  (2) Pending the outcome of a formal or informal complaint filed with the commission, the customer shall be obligated to pay that portion of the bill which is not in dispute and subsequent bills which are not in dispute.  (3) For a formal complaint filing to be valid, the customer or applicant must provide a statement attesting to the truth as to the facts alleged in the complaint. All testimony in formal complaint proceedings must be under oath.  (Oct. 22, 2014, P.L.2545, No.155, eff. 60 days)   Cross References. Section 1410 is referred to in section 1410.1 of this title.
66 PA Cons Stat § 1410.1 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1410.1 - Public utility duties

§ 1410.1. Public utility duties. When a customer or applicant contacts a public utility to make a payment agreement as required by section 1410 (relating to complaints filed with commission), the public utility shall:  (1) Provide information about the public utility's universal service programs, including a customer assistance program.  (2) Refer the customer or applicant to the universal service program administrator of the public utility to determine eligibility for a program and to apply for enrollment in a program.  (3) Have an affirmative responsibility to attempt to collect payment on an overdue account. The utility shall report to the commission annually residential customer accounts which have accumulated $10,000 or more in arrearages and shall demonstrate what efforts are being taken to collect the arrearages. Failure to make reasonable attempts to collect payments on overdue accounts with arrearages in excess of $10,000 may result in civil fines or other appropriate sanctions by the commission.  (4) Report to the commission on an annual basis the number of medical certificates and renewals submitted and accepted in the service territory.  (Oct. 22, 2014, P.L.2545, No.155, eff. 60 days)   2014 Amendment. Act 155 added section 1410.1.
66 PA Cons Stat § 1411 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1411 - Automatic meter readings

§ 1411. Automatic meter readings. All readings by an automatic meter reader device shall be deemed actual readings for the purposes of this title. Upon a customer request, the public utility shall secure an in-person meter reading to confirm the accuracy of an automatic meter reading device when a customer disconnects service or a new service request is received. A public utility may charge a fee, as provided in a commission-approved tariff.  (Oct. 22, 2014, P.L.2545, No.155, eff. 60 days)
66 PA Cons Stat § 1412 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1412 - Reporting of delinquent customers

§ 1412. Reporting of delinquent customers.  A city natural gas distribution operation shall report to the Pennsylvania Intergovernmental Cooperation Authority established pursuant to the act of June 5, 1991 (P.L.9, No.6), known as the Pennsylvania Intergovernmental Cooperation Authority Act for Cities of the First Class, an assisted city or corporate entity of an assisted city, as those terms are defined in the Pennsylvania Intergovernmental Cooperation Authority Act, that has not paid in full for charges for service by the due dates stated on the bill or otherwise agreed upon.
66 PA Cons Stat § 1413 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1413 - Reporting of recipients of public assistance

§ 1413. Reporting of recipients of public assistance. The Department of Public Welfare shall annually provide a city natural gas distribution operation with the listing of recipients of public assistance in a city of the first class. A city natural gas distribution operation shall not use the listing for anything but qualification and continued eligibility for a customer assistance program or LIHEAP.    References in Text. The Department of Public Welfare, referred to in this section, was redesignated as the Department of Human Services by Act 132 of 2014.
66 PA Cons Stat § 1414 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1414 - Liens by city natural gas distribution operations

§ 1414. Liens by city natural gas distribution operations.   (a) General rule.--A city natural gas distribution operation furnishing gas service to a property is entitled to impose or assess a municipal claim against the property and file as liens of record claims for unpaid natural gas distribution service and other related costs, including natural gas supply, in the court of common pleas of the county in which the property is situated or, if the claim for the unpaid natural gas distribution service does not exceed the maximum amount over which the Municipal Court of Philadelphia has jurisdiction, in the Municipal Court of Philadelphia, pursuant to sections 3 and 9 of the act of May 16, 1923 (P.L.207, No.153), referred to as the Municipal Claim and Tax Lien Law, and Chapter 22 (relating to natural gas competition).  (b) Residential field visit charge.--A city natural gas distribution operation is authorized to charge a minimum fee of $10 for each instance in which its representative is required to visit the residence of a customer in the process of attempting to complete required service termination steps.  (c) Refusal of service.--The commission shall permit a city natural gas distribution operation to refuse to provide service to an applicant if the applicant has a pending lien or civil judgment by the city natural gas distribution operation outstanding against the applicant or against property owned in whole or in part by the applicant unless the applicant enters into a payment arrangement for the payment of the amount associated with the lien or judgment that remains outstanding at the time of the application.
66 PA Cons Stat § 1415 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1415 - Reporting to General Assembly and Governor

§ 1415. Reporting to General Assembly and Governor. No later than five years following the effective date of this chapter and every five years thereafter, the commission shall submit a report to the Governor, the Chief Clerk of the House of Representatives and the Secretary of the Senate reviewing the implementation of the provisions of this chapter. The report shall include, but not be limited to:  (1) The degree to which the chapter's requirements have been successfully implemented. (2) The effect upon the cash working capital or cash flow, uncollectible levels and collections of the affected public utilities.  (3) The level of access to utility services by residential customers, including low-income customers.  (4) The effect upon the level of consumer complaints and mediations filed with and adjudicated by the commission.  Public utilities affected by this chapter shall provide data required by the commission to complete this report. In its recommendations, the commission may also propose any legislative or other changes which it deems appropriate to the Governor and the General Assembly.  (Oct. 22, 2014, P.L.2545, No.155, eff. 60 days)   2014 Amendment. Act 155 amended the intro. par.
66 PA Cons Stat § 1416 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1416 - Notice

§ 1416. Notice.  Within 30 days of the effective date of this chapter, public utilities affected by this chapter shall provide notice to the customers explaining the changes to be implemented.
66 PA Cons Stat § 1417 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1417 - Nonapplicability

§ 1417. Nonapplicability. This chapter shall not apply to victims under a protection from abuse order as provided by 23 Pa.C.S. Ch. 61 (relating to protection from abuse) or a court order issued by a court of competent jurisdiction in this Commonwealth, which provides clear evidence of domestic violence against the applicant or customer.  (Oct. 22, 2014, P.L.2545, No.155, eff. 60 days)
66 PA Cons Stat § 1418 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1418 - Construction

§ 1418. Construction. Nothing in this chapter shall affect any rights or procedure under the act of November 26, 1978 (P.L.1255, No.299), known as the Utility Service Tenants Rights Act, or the provisions of Subchapter B of Chapter 15 (relating to discontinuance of service to leased premises).  (Oct. 22, 2014, P.L.2545, No.155, eff. 60 days)
66 PA Cons Stat § 1419 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 14 - Responsible Utility Customer Protection|Section 1419 - Expiration

§ 1419. Expiration. This chapter shall expire December 31, 2024. (Oct. 22, 2014, P.L.2545, No.155, eff. 60 days)   2014 Amendment. Act 155 added section 1419.
66 PA Cons Stat § 1501 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 15 - Service and Facilities|Section 1501 - Character of service and facilities

§ 1501. Character of service and facilities. Every public utility shall furnish and maintain adequate, efficient, safe, and reasonable service and facilities, and shall make all such repairs, changes, alterations, substitutions, extensions, and improvements in or to such service and facilities as shall be necessary or proper for the accommodation, convenience, and safety of its patrons, employees, and the public. Such service also shall be reasonably continuous and without unreasonable interruptions or delay. Such service and facilities shall be in conformity with the regulations and orders of the commission. Subject to the provisions of this part and the regulations or orders of the commission, every public utility may have reasonable rules and regulations governing the conditions under which it shall be required to render service. Any public utility service being furnished or rendered by a municipal corporation beyond its corporate limits shall be subject to regulation and control by the commission as to service and extensions, with the same force and in like manner as if such service were rendered by a public utility. The commission shall have sole and exclusive jurisdiction to promulgate rules and regulations for the allocation of natural or artificial gas supply by a public utility.    Cross References. Section 1501 is referred to in sections 102, 1353, 2205, 2207, 2807, 3205 of this title.
66 PA Cons Stat § 1501.1 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 15 - Service and Facilities|Section 1501.1 - Certain utilities prohibited from using foreign coal

§ 1501.1. Certain utilities prohibited from using foreign coal.   (a) General rule.--No public utility which provides electricity or heat to a State-owned facility shall use coal mined in a foreign country for the purpose of generating electricity or providing heat.  (b) Definition.--As used in this section the phrase "State-owned facility" means a building owned by the Commonwealth or any agency or authority of the Commonwealth.  (Dec. 20, 1985, P.L.363, No.103, eff. 60 days)    1985 Amendment. Act 103 added section 1501.1.
66 PA Cons Stat § 1502 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 15 - Service and Facilities|Section 1502 - Discrimination in service

§ 1502. Discrimination in service.  No public utility shall, as to service, make or grant any unreasonable preference or advantage to any person, corporation, or municipal corporation, or subject any person, corporation, or municipal corporation to any unreasonable prejudice or disadvantage. No public utility shall establish or maintain any unreasonable difference as to service, either as between localities or as between classes of service, but this section does not prohibit the establishment of reasonable classifications of service.
66 PA Cons Stat § 1503 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 15 - Service and Facilities|Section 1503 - Discontinuance of service

§ 1503. Discontinuance of service.   (a) Days discontinuance prohibited.--Except when required to prevent or alleviate an emergency as defined by the commission, except in the case of danger to life or property, no public utility, as defined in paragraph (1)(i), (ii), (v) or (vii) of the definition of "public utility" in section 102 (relating to definitions), shall discontinue, and the commission shall not authorize such a public utility to discontinue, except upon request of the customer, for nonpayment of charges or for any other reason, the rendering of service during the following periods: (1) On Friday, Saturday or Sunday. (2) On a bank holiday or on the day preceding a bank holiday. (3) On a holiday observed by the public utility or on the day preceding such holiday. A holiday observed by a public utility shall mean any day on which the business office of the public utility is closed to observe a legal holiday, to attend public utility meetings or functions or for any other reason. (4) On a holiday observed by the commission or on the day preceding such holiday.  (b) Personal contact before service discontinued.--Except when required to prevent or alleviate an emergency as defined by the commission or except in the case of danger to life or property, no public utility referred to in subsection (a) shall discontinue, and the commission shall not authorize such a public utility to discontinue, except upon request of a customer, for nonpayment of charges or for any other reason, the rendering of service without personally contacting the customer at least three days prior to such discontinuance, in addition to any written notice of discontinuance of service. Personal contact shall mean: (1) contacting the customer by means other than writing; or (2) contacting another person whom the customer has designated to receive a copy of any notice of disconnection; or (3) if the customer has not made such designation, contacting a community interest group or other entity, including local police departments, which have previously agreed to receive a copy of the notice of disconnection and to attempt to contact the customer; or (4) if the customer has not made such designation and no such community interest group or other entity has previously agreed to receive a copy of the notice of disconnection, contacting the commission or such other local government unit as the commission shall, by rule or regulation, designate.    Cross References. Section 1503 is referred to in section 1406 of this title.
66 PA Cons Stat § 1504 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 15 - Service and Facilities|Section 1504 - Standards of service and facilities

§ 1504. Standards of service and facilities.  The commission may, after reasonable notice and hearing, upon its own motion or upon complaint: (1) Prescribe as to service and facilities, including the crossing of facilities, just and reasonable standards, classifications, regulations and practices to be furnished, imposed, observed and followed by any or all public utilities. (2) Prescribe adequate and reasonable standards for the measurement of quantity, quality, pressure, initial voltage or other condition pertaining to the supply of the service of any and all public utilities. (3) Prescribe reasonable regulations for the examination and testing of such service, and for the measurement thereof. (4) Prescribe or approve reasonable rules, regulations, specifications and standards to secure the accuracy of all meters and appliances for measurement. (5) Provide for the examination and testing of any and all appliances used for the measurement of any service of any public utility.
66 PA Cons Stat § 1505 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 15 - Service and Facilities|Section 1505 - Proper service and facilities established on complaint; authority to order conservation and load management programs

§ 1505. Proper service and facilities established on complaint; authority to order conservation and load management programs.   (a) General rule.--Whenever the commission, after reasonable notice and hearing, upon its own motion or upon complaint, finds that the service or facilities of any public utility are unreasonable, unsafe, inadequate, insufficient, or unreasonably discriminatory, or otherwise in violation of this part, the commission shall determine and prescribe, by regulation or order, the reasonable, safe, adequate, sufficient, service or facilities to be observed, furnished, enforced, or employed, including all such repairs, changes, alterations, extensions, substitutions, or improvements in facilities as shall be reasonably necessary and proper for the safety, accommodation, and convenience of the public.  (b) Authority to order conservation and load management.--In determining or prescribing safe, adequate and sufficient services and facilities of a public utility, the commission may order the utility to establish a conservation or load management program that the commission determines to be prudent and cost-effective.  (July 10, 1986, P.L.1238, No.114, eff. imd.)    Cross References. Section 1505 is referred to in section 102 of this title.
66 PA Cons Stat § 1506 (2021)
2021 Pennsylvania Consolidated & Unconsolidated Statutes|Title 66 - PUBLIC UTILITIES|Chapter 15 - Service and Facilities|Section 1506 - Copies of service contracts, etc., to be filed with commission

§ 1506. Copies of service contracts, etc., to be filed with commission.  Any public utility shall, when required by the commission, file with the commission verified copies of any and all contracts, writings, agreements, leases, arrangements, or other engagements, in relation to its public service, entered into by such public utility with any person, corporation, State Government, or the Federal Government, or any branch or subdivision thereof, or any other public utility.