I copied a lot of files off of it onto my only other computer with a floppy drive - my slightly less ancient 1998/99 era Windows 98 workstation which also still worked fine . That one is with Best Buy 's Geek Squad right now getting the files copied onto some DVDs now because after the easy things failed , I decided to pay the pros rather than devote my limited time to the project . It took over two years ( almost 4 years ) to finally get around to trying to recover the files , and I did n't want to delay any longer . I may not have bothered except for the fact that when I went to work on updating my photo album 2 years ago I realized that the Win 98 machine has all my digital photos from when I lived in Europe .

Question: Why may it be hard to get at the files they need ?
Answer: None of the above choices .Their MAC is old .Their Mac is from 98 .Their computer is old .