First off this is a great little gadget. I bought the Roku 2XS and heavily considered the Apple TV before this one (I have an Iphone and Ipad). I ended up returning the Roku, not ordering the Apple TV and keeping this one. Why? Please read along.FYI, you can jump right into the PROS and CONS if you don't want to see my rationale and comparison of WD to Roku and AppleTVMy decision on buying and keeping the WD was heavily influenced by its claim (and now after trying it for a month, I declare it "truth") that it plays any format of video you throw at it. It does. AVI, MKV, MP4, MPEG, anything. You throw it in, it plays to perfection. On comparison, AppleTV barely plays anything non-Apple supported and the Roku was miserable in playing video formats. Other than every other MKV it played NOTHING. Deal breaker.If your main or primary goal is streaming I would suggest the Roku over the WD. Especially if you have Amazon Prime (not supported by WD). It is sleeker, has a much more elegant remote and a smaller box.Coming back the WD: The main function, streaming, works flawlessly in HD setting (at my internet speed of 20MBPs download, 3MBPS upload). Navigation menu is easy to navigate and is well laid out. Not as good as Roku,I might add.Overall it is good but not great and a quick recap as to why is below in the PROS and CONSPROS+ Plays ANYTHING you throw at it via USB+ HD playback is excellent+ You can skip to "desired time" as opposed to going with the 2X to 16X forward speed. Sounds trivial but is very helpful when tried+ Has a free remote APP you can download from the APP store (don't know about Android)CONS- No Amazon Prime (I don't get this. Understand AppleTV not offering it but why WD, why?)- Terrible remote like the 1980's VHS player remotes) . You need to push the keys really harr and have close to perfect line of sight to the box- Netflix app asks you to confirm your account every other day. Annoying. Needs an update to fix this.Finally, which player is better fit for who:- WD : If you have multiple formats of videos to watch on your TV and use Netflix, hulu, hulu+ or vudu (plus pandora and a few other music stations) this is for you- Roku : If you want to watch all the mainstream streaming services and Amazon Prime and not care for USB video playback of various video formats, this is for you- AppleTV: If you want to remain in the Apple universe, have an extremely slick gadget (and remote), have the ability to mirror your IPAD or IPhone on your HDTV, and you don't care for Amazon Prime then this is for youOverall, I am very happy with my purchase despite it comes with a remote, that at first look wants you wonder what the heck they were thinking. 

Question: What is the quality of support?
Answer: Apple supported and the Roku was miserable in playing video formats