This remote is really great, when it works.Pros: This remote is easy to program, easy to use, and the web setup is amazing.Cons: Unfortunately the hardware is not as good as the software and user interface design. My first unit had to be returned because the tilt sensor quit. Both units I have owned are VERY finiky in the charger. Sometimes it just doesn't want to make contact and charge. Worst of all, after about a year, the buttons don't work nearly as well as when it was new. I searched online and this is a common problem. After your 1 year is up the maker will only fix it for $$$I really like the product. The user interfaces are easy and very powerful. It's a shame the hardware is nowhere near as well done. 

Question: What is the quality of support?
Answer: This is great