Do I have to download software ? What do you suggest ? And how do I burn a mix CD ? Save the songs on the hard drive and then burn it?Told you I was clueless . Solved the desk problem last night .

Question: What may be a fact about the speaker ?
Answer: They are trying to fix their computer issues on their own .None of the above choices .They need help with their computer at work .They are asking advice about their computer .