I started using this router - the beginning of August, 2012. I had heard that the new software (Cisco Cloud Connect) was very intuitive and easy to use, despite some early controversy about it.  By the way, many of the 1 star reviews are based on concerns about privacy that have been put to rest by the manufacturer.This router is among a select few "state of the art" routers offering multiple but simultaneous operation on both the 2.4 and 5.0GHz bands - each band is capable of 3 streams (connections). This is a so called 900 router (the current gold standard for home routers).Much has been written about the new software - some of which was full of praise (including a glowing CNET review) and some of which is quite damning (including many 1 star reviews here on Amazon). The bottom line is that this software is wonderfully easy to use and any concerns that Cisco might be monitoring your internet activity have been put to rest by the manufacturer. Cisco has revised and clarified their policies to make it abundantly clear that this is a NON ISSUE. See Cisco's remarks posted right here on Amazon. So many of these 1 star reviews are quite dated.Also remember that Cisco allows you to opt out of this software altogether and administer your router locally with no connection to Cisco or the cloud (internet).What we have here is a "top of the line" advanced router that is very easy to set up thanks to its intuitive software.  That is exactly what I wanted ---- because routers can be quite difficult to setup/manage, particularly the very best (and most advanced) ones. The EA 4500 is very easy to setup and is a true "set and forget" type of device.So, what is not to like? The software and router are great and the fact that it can be managed in the cloud (meaning the router can be accessed via the internet) is largely unimportant. You will, most likely, just like me, simply set it up (using all or most of the simple software defaults) and forget about it! But for those of you who have the rare need to manage a router once it is set up , then you can access your router via any internet connection if you have passed Cisco's extensive security measures.As of August, 2012, the other competing routers you should look at are the Asus RT-N66U, WD (Western Digital) N900 and the Netgear R6300. I based my choice on Cisco's very intuitive software and very good range. While it may not always be the best (according to professional reviews), it has a better than average range.What may confuse many future buyers is that there is a new DRAFT (meaning far from finished) standard that is coming to Wi-Fi and routers. You will see, no doubt, many new routers coming to market boosting of conformance to the "draft" or the unfinished AC standard (802.11ac). The fact that NO clients (meaning there is NOT ONE real world receiving device) that exists for this new and yet to be finished standard is never pointed out. While meaningless, every router manufacturer will start to bring out new devices, or firmware upgrades to claim  "compliance" to this new DRAFT standard of AC. You can, at least for the next couple of years, largely ignore this spec.If you want a high performance router that simultaneously operates on both bands, can easily handle 3 simultaneous signals per band and works with all current standards and devices - then this is the one for you. If you want a set and forget type of device that is easy to setup ---this is also the one for you. Highly recommended.I should add this router also creates a GUEST network (a network that can never access your home files).Yet, if friends come over, they will be greeted with an easy Wi-Fi connection. You can turn off this feature easily in the setup but it is a real convenience that most people will like.  Frankly, I doubt there will be many that turn it off since it is both secure and really convenient for guests. Yet to be fair, most other new high end routers now also offer this same feature. So it is not unique to this router yet a welcome addition to the feature set of most newer high end routers.I'm hesitant to give performance figures. What I can say is that I have a large home. This router is located on the second story of my home, in the north most corner. I routinely connect on the first floor, on the south most corner, with excellent results. By accident, I had created a worse case scenario - yet I get top-notch results. There may be even better performing routers available but I'll take the easy set-up of this one versus all comers.I guess you could say I am happy with my purchase. 

Question: Does the software available?
Answer: I had heard that the new software