After yesterday 's terrible mistake , the senior staff in World Travel Agency came herself to pick us up today . She introduced herself as Lily , and apologized for their mistake yesterday(totally forgetting to pick us up ) . However , she never came to the point where we wholeheartedly hope for a refund or something else to make us up .

Question: What may be the reason for a senior staff member of the Word Travel Agency to pick you up ?
Answer: They made a huge error and wanted to fix it .None of the above choices .Lily was there to help us through the refund process .They wanted us to stop asking for a refund .