I was going to downgrade to the most basic of basic packages . Fortunately for me , however , the employee on the phone could n't figure out how to enter the right codes into the computer to downgrade my package . After a few minutes , he gave up in frustration and gave me a new 6 month promotional package - for only $ 69 a month I 'd have the EXACT same package that I was paying $ 130 for !

Question: What would have happened had the employee figured out how to enter the right codes to downgrade your package ?
Answer: I would have complained that I would not be will to accept the downgradeI would have switched to a company providing a better package at a better priceI would have still paid the same sum but my package would have been much worse quality than what I have nowI would have reported the employee for his unfair treatment