I have had numerous universal remotes (phillips pronto, home theatre master, logitech etc.) over the years and this is the best yet.  For the first time I pulled the batteries and put all my other remotes in the closet.  For about $160 you can't beat this remote.  Good button layout.  Buttons are large enough and well spaced so even larger hands should be fine.  The only tight spot is the directional pad with OK in the middle.  Need to be directly on the OK button to get it right but I have large fingers and have had trouble with remotes, phones etc forever.  Lights up as soon as you pick it up.  Activities buttons (macro) work perfectly everytime to turn on/off all the equipment you need.  Switching between Watch TV, Watch DVD/CD or Play XBox360 works perfectly everytime and the remote switches to all the essential controls you need.  Press Devices button and you get access to each individual units controls, so if you need to adjust color on your tv or turn up the sub woofer on your processor it is easily accessed. Nice functional touch screen.  Fits the hand nicely and isn't heavy or clumsy. There is a little rattle but it is the sensor that makes it light up when moved, this is a functional feature not a defect.  Buttons are solid and overall it feels well constructed.  Very simple to setup with the guided internet program included.  First time users need a little bit more time to setup as you will need make and model number of all the equipment you want to program, but once you have that it won't take long to get up and running.  If you aren't computer friendly or slightly tech minded you may want some help.  Extensive listing of equipment, so should be no problem finding yours.  I previously had a logitech harmony 520 and this is such a great upgrade.  I plan to get my Dad one (and set it up for him) due to its simplicity he will love it.I read the numerous warnings about battery swell.  Did some research into lithium ion batteries and found out heat and over charging are the culprits.  So never leave it on charger for long periods and do not charge every day.  I toss it on there for one or two hours every few days.  Other interesting points about his type of battery: You should not let it go completely uncharged, ever.  If going to store it for a prolonged period try to get it around 40% to 50% charged before storing.  No need to worry about letting it lose most or all of it's charge before recharging, that applies to ni-cad batteries. Replacement batteries are all over the internet ranging from $6 to $20, so I plan to check monthly and pick up a new one at any sign of swelling, although I bet overcharging is the main reason most people get swollen battery. 

Question: How many small complaints are there about this?
Answer: I read the numerous warnings about battery swell