This bag has sold , and when she got it , one of the screws had come out of the handle . She sent it back to me and I made a different strap type handle . She thought she would like that better and requested it .

Question: What may be a fact about this person and their bag ?
Answer: They are getting a refund for their bag .They are having their bag handle fixed .They are getting a brand new bag .None of the above choices .