The penny - counting , quarter - scrounging I did on my lunch break in an attempt to avoid the overdraft fee was for nothing . The overdraft fee will hit the account at midnight , at the same time as my paycheck . I sincerely hope nothing happens to delay my direct deposit paycheck or the pooch shall be screwed . The customer service rep tells me that if I call back tomorrow , they 'll be able to take the charge off the account .

Question: What is the narrator trying to work on ?
Answer: Their customer service skills .Their finances .Their direct attitude with others .Their gym fees .