Log a call to have my keyboard replaced . The guy wanted me to run a diagnostic to see if it 's a software problem ... . Honestly , at this point I could n't help myself , and I started laughing ! The key is stuck !

Question: What may be a reason why they laughed ?
Answer: Because they tried that already .Because they could n't understand what was said .Because the suggestion was ridiculous .Because they did n't want to cry .