He was really nice and patient and said that he wanted to keep me as a customer . So , they will reimburse me for the cost of the new hard drive that as installed by the third party they sent me to , and they will also replace my optical drive , which went down right after the warranty expired . This made me feel better , and renewed my faith in Mac . I have remained loyal since 1984 , and it 's nice to have my loyalty and faith restored in at least one area . Also , I got a nice note from Tanya who is half way round the world doing fieldwork .

Question: Why did Mac decide to reimburse them ?
Answer: They wanted to profit off of them as a customer .They were afraid of getting a harsh review .They wanted to satisfy them as a customer .None of the above choices .