Yesterday I worked and it was ok . Got in " trouble " for my AHT . Meaning I talk too much on the phone / my calls are too long . Which has been an issue but wtf am I supposed to do .

Question: What may have caused you to get in trouble at work ?
Answer: I could n't end my talks with others .My calls were n't long enough .I ended my talks with others too fast .None of the above choices .