It seems the internal battery had died and it was no longer revivable . True to personality , I went to the manufacturer 's website and initiated a live chat with a support representative . I could n't tell if I was chatting with a person or a computer and kept asking if I was really chatting with a person . He kept assuring me that he was human , but he could n't explain why he was giving me information that had nothing to do with what I was actually asking him about .

Question: Why was I uncertain about the humanity of the support agent ?
Answer: Because he was repeating himself and giving irrelevant informationBecause his messages were difficult to make out and seemed to be brokenNone of the above choices .Because he asked several questions that were inappropriate