the issue with this package is that from the camcorder to the PC, the picture is quite good.  That is, their hardware is good and it shows up on the screen as a good picture.  So when you watch it live it looks good.  Now, the problem comes in when you record it using their encoders.  The package lets you save it avi or mp4 but when you play back, it's not quite as good as the signal coming from the camcorder.  I'm still tinkering with it, but I get better recordings when I use Screencast-o'matic ($15 pro version) to capture the video and audio as it shows up on my high resolution monitor. 

Question: How is the hardware?
Answer: their hardware is good