That was a very kind gesture from your team to allow me the privilege of signing up to your services at the reduced price that Steve mentioned on his Blog . Although I run a very small company , and you working for such a large company , I still had the feeling that you cared and took special interest in addressing my request . Even if you had come back and said " sorry , we ca n't offer you the discount " , I would still feel that Steve , Clive and you had a pleasant personal touch addressing me by first name and replying to emails and phone calls almost immediately . To be perfectly honest with you , I thought that my original email to Steve would have had an automated reply and that it would be the end of the story .

Question: Why is the narrator so pleased with the business ?
Answer: They got a welcome letter from Steve .They got a discount .They got a date with Steve .They got a welcome letter from Clive .