I had another sneaky trip to Costa Coffee today . My pc at work died on me and I had to run an emergency mission to Maplin to purchase a new KVM switch ( trust me , not as exciting as it sounds ) . Not only did the child serving in the shop fail to know what it was asking for , he then told me they did nt sell them . Despite the huge display of exactly what I wanted about 2 feet away from him .

Question: What is most likely true about the employee at the store .
Answer: He is incompetent .He knows a lot about coffee .He 's familiar with the inventory .He 's good at his job .