Irate Customers . Do you spit in their eye or swallow your pride ? Do you listen to the problem patiently , not interrupting , and then offer a solution ? or Do you butt in , argue the toss , and stand your ground ?

Question: Why is the writer struggling between these choices ?
Answer: They want to make the morally acceptable choice .They do not value customer service .They struggle with a violent streak .None of the above choices .