One person you might talk to is completely ecstatic you fixed the problem and will always try to call just you back . Other callers are pissed and frustrated at their situation and let that come out on the phone ( as if I caused the problem directly ) . They could care less about anybody , only the problem .

Question: What might the narrator do ?
Answer: A police officerNone of the above choices .A nurse practitionerTelephone support worker