PROJECT MANAGEMENT Title: Solutions Delivery Manager General Description: The Solution Delivery Manager (SDM) has overall responsibility for managing the technical resources within a project. As such, the SDM works with the business owners, sales, implementations and other key stakeholders to assign the appropriate resources for a project within the scope, schedule, and budget and to ensure that project deliverables are met. Specifically, the SDM works closely with business owners to gather customer requirements, translate them into clear compelling business cases and requirements documents, and then implement them to deliver solutions. The SDM also works closely with the project coordinators provide direct project governance and assistance to the Implementation Solutions coordination team to ensure a successful engagement, to include transition to Customer Support Center, resulting in outstanding customer satisfaction. Further, this role will be expected to travel to engagement sites inspecting and assisting with projects as required. In addition, the SDM will work with program management to help define operational processes, drive the launch, adoption, and training, support program development and execution, track customer feedback in order to build improvements into future solution requirements. Responsibilities: Collaborate with customers to find alternatives and solutions to business challenges; seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements; engage the business client early and effectively building solid relationships and pushing IT value upstream as key business direction is being set Identify, understand, negotiate and document business requirements with various groups; ensure all business requirements are accurate Manage the delivery of business cases, scope and requirements documents, use-case documentation, test plans, and rollout communications Develop and manage direct relationships with key stakeholders and technical lead to ensure the business solutions are aligned with their goals and priorities, and how process automation through IT solutions will help them reach their goals Balance the customer's requirements with technical constraints (e.g., application size, network bandwidth, hardware/software/equipment selections) to ensure that the value of the project is realized. Understand, clearly articulate and document existing "as-is" systems & business architecture and define strategy for "to-be" architecture. Implement the methodology adopted for the project; exercise independent judgment in developing methods, techniques, architectures and standards for obtaining solutions. Create and maintain a cohesive, coordinated plan to deliver solutions that meet the stakeholders priorities within budgetary and product requirements Provide in-depth business & technical strategy for systems solutions, identify business gaps and correlate to potential solutions Drive the prioritization process by which decisions are made around the final project scope Facilitate overall IT planning; execute on project plans and assist others in executing on project plans across the various groups Communicate project progress to business owners and key stakeholders; recommend scope/schedule/resources (including budget, trade-off recommendations) Ensure line of business priorities and IT capabilities (technology and resources) are aligned Demonstrate a sound understanding of how the overall business solution is positioned, deployed and supported.