Supervisor, Implementation Solutions The Implementation Solutions Supervisor is responsible for leading and managing a dynamic team Implementation Specialist and Product Engineers. The Implementation Solution Supervisor is ultimately responsible for the implementation and training with specific accountability for the department's overall customer and employee satisfaction. Implementation Solution Supervisors will also be accountable for providing support for escalated implementation issues; ensuring Implementation Specialists are meeting quality standards, following methodology, monitoring metrics, and analyzing reports to ensure service quality and efficiency. Implementation Solution Supervisors will contribute to the development of new systems, take part in recruiting and interviewing Implementation Specialists, and contribute to the software development process. Duties and Specifications Demonstrates strategic leadership by creating a clear vision of quality-based values, by being a visible role model as a consultant, and by skillful decision-making based on the Implementations and Training's mission. Creates and inspires a supportive climate by keeping employees motivated and focused on the business priorities; engages in team-building activities and supports innovation in meeting customer needs. Empowered to manage the Implementations with a focus on company financial goals as stated in revenue and margin while achieving client metrics. Creates a disciplined culture of achievement by evaluating the results of implementations and training regularly and reporting department's performance. Holds daily, weekly, and monthly communications meetings with management to reinforce financial and employee engagement goals and objectives. Serves as a player/coach and is actively engaged in projects to understand the process to provide insight to improvements. Contribute to the ongoing development and enhancement of the implementation Methodology "The Horizon Way" to ensure best in class professional services. Partners with the Implementation Team Lead to standardize Implementation Methodology across markets. Coordinates training and managing cross application knowledge. Acting as an information source and answering implementation specialists or engineer questions, assigning tasks, following up and giving instructions as needed. Acting as the gatekeeper to R&D when implementation specialists report potential bugs or enhancements to ensure all issues are thoroughly vetted before being submitted to R&D. Sets and manages expectations and effectively responds to escalations. Ensure Quality of implementation by auditing Methodology compliance Ensuring that the team members acquire and maintain the appropriate level of knowledge, tools and training to provide outstanding customer support for all of Horizon's products Carrying out quality and performance measurement and evaluation of all implementation specialists and engineers to improve individual and team quality and efficiency Ensure consistent professional development of implementation specialists and engineers Works collaboratively with Project Coordination to ensure resources are fully utilized on both customer billable projects and productive projects. Develop, maintains and executes a solid plan that considers clients, resources, and risks with success in mind without any room for delays or changes. Practice and ensure team is consistently demonstrating Horizon's Core Values