MAC Property Management is dedicated to providing an exemplary living experience, the highest possible quality of service and a superior value for our residents. We are committed to building better neighborhoods wherever we are, not only for our residents, but for the greater community. At MAC, it is important for us to preserve the environment, improve infrastructures, and enhance the beauty of our settings. MAC currently serves apartment communities in the metropolitan areas of Chicago, St. Louis and Kansas City. We are in the process of acquiring new properties in these existing markets as well as expanding to new markets across the country. MAC Property Management, LLC is an Equal Opportunity Employer. JOB DESCRIPTION The Service Technician III is attentive to MAC Property Management's goals relative to resident satisfaction and resident retention. The Service Technician III is responsible for executing maintenance requests by diagnosing problems and making repairs in order to maintain the physical condition of the community according to operating and safety standards and to ensure the service requests and repairs are made in a timely manner. The Service Technician III manages a team servicing a zone in the Hyde Park portfolio of Kansas City. Being on-call is required for this role. Essential Functions: Diagnose and perform minor and routine maintenance/repair involving apartment turnover on a daily basis Electrical and plumbing repair including rodding sewer lines HVAC Domestic water systems (proper certification may be required for some repairs) Appliances (when applicable) Tile, Carpet, wood flooring Interior/Exterior lights, ceiling fans Fireplaces Gas fixtures and appliances (when applicable) Shutters, doors, cabinets, windows, sliding glass doors, boiler, gas and electric Door locks, P.O. Boxes repining and locks Security systems, fire protection equipment, entry systems, emergency power systems Walls – drywall and plaster repair Finish carpentry and hardware installation Waste management repairs (chutes, compactors) Complete assigned service requests and repairs consistent with company operating and equipment/supply standards and in a timely manner. Assist with organizing and prioritizing service requests and general maintenance tasks. Ensure vacant apartment homes are rent-ready in a timely manner. Perform make ready work as required Maintain company customer service standards. Respond to resident requests and work with resident to minimize/resolve problems and complaints. Follow through to ensure work is completed to residents' satisfaction. Inspect vacated apartments and complete make-ready checklists. Inform Service Director of needed services and repairs. Routinely perform duties to restore apartments to "market ready" status. Re-inspect vacant apartments after make-ready operations have completed to determine quality of work performance. Maintain accurate records regarding service requests received and completed apartment make-ready status work in progress, etc. Constantly be aware of the condition of physical property throughout the community and immediately report unsafe conditions (i.e. broken gates leading to pools, broken steps, open holes, broken/burned out exterior lights). Report all major repairs and requisitions to the Service Director prior to any expenditure of funds. Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations. Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean outs, and prepare maps indicating same schedule and perform routine preventive maintenance on all make ready apartments. Inspect and maintain all tools in excellent condition. Apply all applicable MAC Property Management policies and procedures such as, but not limited to company operating and safety standards. Promote safe work practices among on-site staff. Ensure compliance with all federal, state and local laws, specifically Fair Housing regulations. Respond timely to all On-Call emergency requests. Weekend and after hours overtime required. Responsible for one or more direct reports within an assigned Zone. Performs other related duties as assigned. Supervising: Team of 4-6 including Service Tech II's and Painter