The opportunity Victor is now seeking a highly motivated individual to manage Member Services for German speaking members. As part of a dynamic and innovative start-up company, the individual will need to be hands-on, flexible and self-sufficient. The candidate should have a strong interest in being part of a real innovation in the online travel and private aviation industries The role will help promote a new, exciting and aspirational brand to prospective high net worth individuals and affiliated luxury services providers across Europe, with particular emphasis on German speaking countries (Germany, Austria, Switzerland). Victor has already attracted a significant number of registered German speaking members during its initial phase through an effective media campaign in those countries and by asking members to help shape a service that they would use, support and refer other prospective and like-minded individuals. Purpose of the role 1 To ensure exiting customers get the best service around the request and bookings with a particular emphasis on German speaking countries. 2 To contact new members and sell the advantages of using Victor and encourage membership 3 To call existing members to ascertain where and when they are travelling next, in order to provide opportunities for sales conversion. 4 Full hands on training will be provided. Responsibilities The start-up nature of the business means that all members of the team are expected to be hands on and self-sufficient. It is also a very dynamic sector of the market and flexibility is a key requirement for team members. Daily responsibilities will consist of maintaining ongoing contact with German speaking Victor members, from registration through to ongoing client relationship management. The role requires working closely with the Project Director, the Member Services Manager, the Business Development Manager and the Flight Operations Team. There will be daily contact with German speaking Victor members, prospective, current and lapsed through a range of communication routes, primarily telephone and email. The role will require an individual with an excellent telephone manner, fluency in German, knowledge of the Victor brand (after training) and an ability to communicate with high net worth individuals. The following is an indicative list of the kind of responsibilities and activity that the successful candidate will be expected to undertake: Call new members to Victor and take them through a prescribed verification process and determine how they could use the Victor platform. Ensure new members are fully informed about the benefits Victor can offer. Contact existing members on a regular basis (by telephone or email) to ascertain future travel plans and encourage them to request quotes. Contact existing customers regarding their booking request and flight bookings Input, maintain and continually update relevant information and member/customer details and contact on the client database. Reactivate German speaking members as well as customers who have not visited the Victor site over a specified time period. Complete user profiles and help develop the CRM process for members. Research data sources for High Net Worth individuals and for target lists. Log statistical data on number of call conversions, current members, lapsed members, re-activated members. Support the activity of the other colleagues as required.