Operations Engineer (Network) – Shift Role Location: Dhaka Who are we? As the winners of the Deloitte Technology Fast 50 for the last two years we have been repeatedly recognised as the most innovative and rapidly expanding Irish technology company. Established in 2006 ezetop is the world's largest provider of international mobile phone top-up and long distance calling. ezetop provides an important service connecting friends and families around the world and is currently partnered with over 300 mobile operator partners and 450,000+ retail locations covering over 100 countries, as well as an increasing online presence. Why ezetop? We know that there are quite a few companies out there currently recruiting but we think we're pretty special. We are offering people the chance to join our team, make an impact and be part of making us a huge success. We're a truly global organization with nearly 200 team members worldwide but we're still small enough that you can put your own stamp on your area, whilst knowing that you are part of a team spreading top-up around the world! At ezetop we believe our passion for what we do is infectious and we believe our people are key to our success. With diverse backgrounds and talents our team is filled with bright, passionate and tireless people who are genuinely excited about making ezetop great. Who doesn't want to be on a team like this? Don't be under any illusions though, it's hard work here and everyone needs to roll up their sleeves and get stuck in. You need to get through high volumes of work and still come back asking for more! We will provide you with challenging work and although we take our work and responsibilities seriously, we don't take ourselves too seriously so a sense of humor is also essential! The Role As Operations Engineer (Network) you will be responsible for monitoring and maintaining the transaction health of ezetop's global network sales channels. Reporting into the Production Support Manager based in Dublin, Ireland. You will often be the first point of contact for issues where urgent analysis and escalation is required to ensure there is minimum interruption to end users. The successful candidate will be expected to work shifts on a rota providing 24/7/365 cover; this includes night and day shifts. Key Responsibilities Monitor our Production Systems, Networks and Applications using Nagios, Logic Monitor and Zabbix Provide immediate engagement and escalation on all failure/issues with a strong ability to make decisions with little or no management intervention You will also be responsible troubleshooting issues according to procedures and ensuring a timely resolution of issues Daily interaction with our partners to raise and resolve incidents with their services. Take lead role in incident management processes Provision of support/communication to the business, especially during a major incident. Ability to work on a shift rota providing 24/7/365 support, include night and day shifts. 1st to 2nd level system administration and support as deemed by 2nd and 3rd level teams – Networks, Database and Windows Contribution to and production of daily/weekly and monthly management reports Operate a system of continuous improvement Requirements Bachelor's degree in Networking, Computer Science, Electrical Engineering or IT related field. Ability to work under pressure Good knowledge of supervision tools (Nagios, Logic Monitor, Zabbiz) Good network knowledge CCNA certified Good knowledge of operating systems Good knowledge of web applications an advantage Good knowledge of databases an advantage Excellent English, both written and verbal Key Attributes Organised, committed to bettering the tech environment Good ability to prioritise work load and manage expectations under pressure Excellent troubleshooting skills This is a high paced role with a lot of responsibility where the successful candidate will be expected to consistently produce high quality work within tight deadlines.