QA Manager (Cable) Job Summary As a member of the Service Provider Engineering team, you will be responsible for managing a lab and team of Test Engineers to qualify Cable products. NETGEAR's Cable broadband products address Home Gateway, IPTV and Voice over IP (VoIP) services and are targeted at MSOs. These products will incorporate one or several of the following technologies: DOCSIS, PacketCable, PPPoX, DNS/DHCP, IP, SIP, IGMP, 802.11 Wireless, Ethernet, VPN, Firewalls. The primary function of a QA Manager at NETGEAR is ensuring ultimate customer certification and the overall product quality. . Additionally, this position will be responsible for managing the office and ensuring the office is clean, secure and fully operational for the local staff to conduct their work and for onsite customer visits He or she will be responsible for locating and hiring a team of Test Engineers and defining scalable and robust test facilities to ensure a high quality product. Job Responsibilities Manage the Cable Lab. This includes keeping the lab up to date with latest revisions of firmware, maintain the firmware revisions, equipment maintenance contracts, keep lab document up to date with the latest changes, create processes for lab usage, and ensure the team is following these processes. Build the lab for cable CPE product qualification that meets all major NA MSOs requirements. Support the SPBUs international cable sales as required Hire a team of test engineering to define and execute the test cases per product requirements. Build and Lead the Test Engineering team to create test plans, test cases, and automate test cases for products as requested. Manage the work-load for test engineers and prioritize as needed. Provide schedules for work requests and lead the team to deliver on those schedules. Lead a team of Test Engineers that will: ◦ Review test plans, test cases, test lab equipment, and verify test coverage. ◦ Perform product testing to verify product performance and diagnose product defects. ◦ Perform verification and regression testing for bug fixes. Log, track and drive to closure all bugs directly with overseas developers. ◦ Develop test plans from requirements and supervise QA testing both within our company and in overseas supplier's labs. ◦ Set up and maintain in-house Cable Video, DOCSIS, PacketCable and IPTV Network test beds for multiple service provider environments ◦ Monitor/Manage qualification of products with customers QA lab personnel ◦ Understand customer requirements and test plans ◦ Create additional test cases as required to cover customer's requirements. ◦ Review customer test plans, and integrate into the master test plan. ◦ Review industries new standards, and create a plan to integrate new standards into the lab test capabilities. ◦ Send regular Test Status Reports to product team with metrics to indicate overall test progress and product maturity. ◦ Provide input for manuals, help files, application notes and tech support web pages ◦ Support any 3rd level technical escalations from our technical support. Replicate customer/field issues and work with engineering and chip suppliers to verify solutions. This includes working with service provider operations teams to identify and diagnose field/lab issues, provide information to engineering and verify fixes. ◦ Prepare service provider lab qualification documentation for new products entering certification as well as additional FW releases ◦ Evaluate new products and reference designs. Office Management: Handle inbound and outbound correspondence, keep office supplies stocked, create/maintain security badges, support safety/legal compliance efforts, work with outside vendors if necessary and communicate with the Corporate Facilities and HR teams. Make the lab a clean and safe environment for Test Engineers.