NFP is a leader in the delivery of benefits solutions for companies of all sizes and in the delivery of life insurance and wealth management solutions for high net worth individuals. Our leading, independent broker/dealer offers a wide range of choices from some of the nation's top investment companies. NFP operates and reports in three segments that provide diverse products and services to corporate and high net worth individual clients: the Corporate Client Group, the Individual Client Group and the Advisor Services Group. NFP HR Services is part of our Corporate Client Group and is leading this search on behalf of our incredibly cool client company to recruit for a dynamic Director of Operations to join their team of high performing professionals. JOB DESCRIPTION The Director of Operations is responsible for tactical and strategic operations management across all business functions of the Company, including complete; distribution strategy; operations information management; forecasting, planning and use of resources (inventory, capital, people, technology); and day-to-day operations. The position will also be responsible for various projects and other duties as requested or required. The objective of the Director of Operations is to effectively plan, execute and continuously evaluate the Company's operating plan, in order to ensure the Company's effectiveness, efficiency, revenue growth, cost management and competitive position in the marketplace. ESSENTIAL FUNCTIONS: Effectively plans and manages order fulfillment and overall daily operations of the Company, including sales, order fulfillment, logistics, inventory management and distribution of products. Effectively manages compliance to protocols and procedures in order to ensure accurate shipping and archiving of shipment details. Develops and implements product/marketing strategies, including advertising and sales promotions, in collaboration with sales managers. Develops and executes the Company's distribution strategy; evaluates and adjusts strategy and plans as required to sustain high levels of customer satisfaction and to grow the Company's market position. Generates and effectively uses financial statements, sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas for potential cost reduction and improvement. Establishes and implements operational objectives (short-term and long-term), and policies/procedures, in collaboration with all partners. Collaborates with sales managers to develop annual sales forecast; incorporates forecast into operational plans, goals and objectives. Provides regular information resources (reports, verbal communication, dashboard, etc.) to communicate operational results, trends and costs. Establishes and communicates performance standards and expectations to staff; coaches, guides and motivates staff; monitors performance and provides regular feedback, development and evaluation. Effectively recruits and hires staff; manages staff, assigns specific duties, and reviews and approves work schedules. Establishes and maintains cooperative, constructive interpersonal relationships with the Company staff at all levels. Establishes and maintains constructive communications and relationships with third parties, such as suppliers, distribution channels, financial institutions and customers; uses effective negotiation skills and resolves conflicts. Adheres to the Company's value statements in all work activities and interactions with others. Performs projects as requested or required.