Role (summary): Campaign Managers have responsibility for the smooth running of projects from end-to-end, ensuring the highest quality of deliverables within agreed time and costs. They are expected as such to provide strong leadership and direction to project teams, taking ownership for the development of project scope and implementation. As part of the role the Campaign Manager is charged with ensuring clear lines of communication, managing internal and client expectations appropriately through all stages of delivery and working closely with the account team to deliver against wider strategic programme goals. Challenges: To set standards for delivery that inspire and motivate others within project teams they may be involved with. Ensure all projects are managed on time and to agreed cost, using the most appropriate. resources and best approach to deliver the project. Work hand in hand with the Account Handler to manage, build and grow ongoing client relationships. To effectively manage multiple projects/workstreams where required. To be analytical with great attention to detail ensuring we meet the highest quality standards. Exceed the expectations of a prestigious and luxury brad in the work we deliver, whilst ensuring value. Key responsibilities: Deliver projects on time and on budget, to a high standard of quality. Extraction, development and clarification of requirements from clients/Account Management team Effective development of project briefs with clear timescales, scope, skills and effort required Management of email and SMS broadcast process and scheduling Work with account management, strategy and production teams to create, deliver, track, optimise and automate email marketing campaigns as well as triggered and transactional communications. Management of segmentation and data filtering to ensure the optimism audience is targeted. Ambassador for quality and the final check-point of work that is delivered from the agency. Work with the account team to setup campaigns and review campaign performance. Strive for continual improvement of process and efficiency for campaign automation and delivery. Project management of delivery to agreed timescales, costs whilst driving the project teams and client to the very highest quality of work and solution Pre-empt project risk and manage stakeholder expectations appropriately to mitigate as required Manage project resource requirements and bookings to get the right person on the right job, including the management of 3rd parties where appropriate Management of Project reviews where required Managing the accurate and timely collation and reporting of time spent by teams on projects that are running including projections of work to completion Key relationships: Client: communication and presentation of scope, design, copy and final project and status throughout delivery Account teams: account planning and strategy, collaboration to ensure best solution for client and VML Creative services team: resource scheduling Production Director: Delivery methodology/approach & department escalation Executive Producer: Line management, Senior Producer: Mentor and guidance on specific account Implementation personnel: staff, workstream and project delivery Third parties: briefings, managing workflow and project delivery Managing all projects appropriately within agreed timescales, cost and quality Help us drive quality and effectiveness through the work for our clients Broad targets and goals: Billable utilisation of time in excess of 80%