Background At Videoplaza we help some of the largest media companies in the world stay profitable as they make the move away from traditional broadcasting methods to the new IP-delivered TV. Videoplaza's core offering is Karbon, an ad serving platform built for IP-delivered video. This technology is used by broadcasters and publishers around the world to deliver ads around their content and by using our platform they maximise their advertising revenue and monetise video experiences across a multitude of different video players and devices. We're really good at what we do which is why we are venture capital backed and have clients in more than 20 markets worldwide and growing rapidly. Videoplaza is headquartered in London and has offices across Europe and Asia. We are looking to recruit an Account Manager (AM) for the UK/NL market who will pay a key role in this growing market for Videoplaza. The role As an AM you will be involved both in new sales processes as well as ongoing account management. In terms of pre-sales, you will be responsible for supporting throughout the sales process. This will mean handling all technical needs of prospective clients; opening and showcasing demo accounts, working on prototypes as well as ensuring all key technical aspects of a partnership are known. On the account management side, you will take ownership of the day-to-day liaison with existing clients ensuring they're as successful as possible. This will involve continued product training as new features are released, supporting customers on their own new initiatives, introducing new ideas and best practice from other markets, understanding customers needs and feeding back those needs to the commercial leadership and the product development team in Stockholm. You need to cultivate strong relationships with clients and must be happy to be a main point of contact for different types of queries and support. Given the close client contact, this role is fundamental to ensure Videoplaza understands the needs of the market and prioritize and develop the right product features. It will furthermore be the joint responsibility of the AM and the sales lead for UK/NL to achieve significant commercial growth from existing clients. You will report to the Regional Director for Nordics, UK & NL who sits in Stockholm and work alongside a UK/NL sales lead who is located in London. There is an AM team lead as well as AM counterparts in all main markets and you need to develop close working relationships with them all to enable information sharing and establishment of best practice. Essential Duties and Responsibilities Main point of contact and relationship manager for the client's AdOps, AdTech and Sales staff Coordinate relevant Videoplaza resources for integration and custom development projects Account optimization Take on sales engineering responsibilities Identify product needs and gather feature requests Transform client feedback into working ideas and test them with clients Up-sell Videoplaza's Professional Services range Coordination of Quarterly Business Reviews First line support and support escalations (as agreed with Regional Director) Assist Regional Director in client contract renewals