"Pride is a personal commitment. It is an attitude which separates excellence from mediocrity." – Author Unknown As employees at Healthy Spot we feel pride in the work that we do. We believe in inspiring healthy pet lifestyles by creating authentic experiences with customers and fostering a sense of community. At Healthy Spot, employees are team members, caregivers to four-legged friends, public educators, and role models. Our pride in our work is what allows us to exceptionally serve dogs, customers, the Healthy Spot team, and our communities. We are looking for a passionate individual to assume the role of the Retail Manager. This leadership position will require the superstar individual to ubiquitously indoctrinate the culture of Healthy Spot, from instilling within the retail staff members the core values of Healthy Spot, to building rapport and trust with the customers and the community through product knowledge and providing unparalleled customer service. The Retail Manager's position is to make a difference by always keeping the best interest of the animal at heart. This passion combined with personal pride is what Healthy Spot is looking for in this unique individual! The location is TBD but will be on the Westside in Los Angeles. The Ideal Candidate… MUST LOVE DOGS! MUST LOVE PEOPLE! Must be a passionate leader Must believe in high standards - does not accept mediocrity Must have retail management experience of at least an Assistant Manager for 1 -3 years Must have prior and extensive retail experience managing employees Must be an extrovert who loves interacting with and serving customers Must have a high level of dedication to learn Must be driven and committed Must have excellent oral communication skills Must have a highly contagious energy around people Must be detailed oriented and enthusiastic about cleanliness Must be flexible, punctual and reliable Must be able to lift 30 lbs Must be capable of working independently and in a team environment Must be capable of dealing with various types of clients Must be capable of handling a fast pace, high stress environment Must be a self-starter and quick learner The Retail Manager Will… -Lead by the highest example in customer service, communication with staff, and indoctrination of Healthy Spot's culture, mission statement, and core values -Train and coach team members on a consistent basis, ensuring that Healthy Spot's WECARE is being performed at the utmost standard in providing quality customer service -Develop and coach each team member in helping the individual reach his or her potential, including the Assistant Retail Manager -Identify future leaders and develop staff members to become managers -Ensure that each team member has the highest level of product knowledge in the products and services sold at the store location -Ensure that the store maintains its cleanliness and that products are presented properly in a timely manner -Meet or exceed retail sales goals and store goals through working closely with team members -Oversee inventory control and communicate frequently with Headquarters regarding inventory -Perform and teach Healthy Spot's POS for employee purchases and returns -Effectively communicate with the Daycare and Grooming Departments to ensure that the operations of the store as a whole are running efficiently and smoothly -Oversee accuracy of team member time sheets, personnel files, and other administrative paperwork -Provide coaching and execute disciplinary action as required -Work with the community for specific events such as adoption events and holiday events -Attend management meetings and training as required -Perform other duties as assigned Company Description We are a fast growing, upscale, upbeat, healthy and earth friendly pet products and services store. As our company grows, we are always looking to add new members to our team. We look for team members to grow with our company and are looking for individuals to stay with us long term. In that sense, our recruiting efforts are stringent to find the unique individual. We realize our success is based on our team members. Without the individual personalities and quirks that shine in and out of the Healthy Spot atmosphere, Healthy Spot would not exist. As such, we love to promote from within and spend time and resources to foster each team member's growth. We are proud to see team members grow from entry level to manager positions and see them gain skills and confidence both professionally and personally! Our Los Angeles based stores make customers feel welcomed and at ease. We are committed to unleashing each family's passion for their dogs by offering the finest products and services, quality information and highest care while breeding social awareness of humane compassion and canine education for the community -- all for your dog's mind, body, and bowl.