StayClassy is a fast-paced startup that develops web-based fundraising & engagement software that is used by thousands of Social Impact organizations, including Nonprofits and Social Enterprises. The company is also the host of the Classy Awards, the largest Social Impact awards show in the Country. We care passionately about delivering the best possible product to each organization that we work with and helping the Social Sector grow its overall impact. Our culture is young, vibrant, fast-paced and fun. We work hard and play hard in a very team-oriented, fun and energetic environment where achieving your personal and professional goals is both invigorating and exciting! Recently, the founders were selected by Bloomberg Businesweek as one of the top 5 most promising social entrepreneurs in America. Position Description Account Strategist is responsible for growing revenues of our existing client base. He/She will develop a consulting relationship with existing clients to ensure that clients are: Meeting and exceeding their fundraising goals and growing revenues on the platform Continuing to use the platform year over year Job Responsibilities: Develop and maintain a consulting relationship with nonprofit clients to ensure they meet and exceed fundraising goals for the year Build strong relationships with current clients understanding their organization and needs Provide best practices to drive fundraising success for existing and future campaigns Analyze client business for new opportunities, suggesting campaigns and events, and presenting market-specific content valuable to client growth Ensure clients are growing revenue on the platform each year Identify product and client training gaps Be a thought leader in online fundraising best practices Increase retention of clients year over year Manage renewal of client contracts year over year and meet goals on reducing the number of clients downgrading or leaving the platform Build relationships with contacts across the organization to drive retention primarily through regular, proactive contact Continually work towards a better understanding of client needs and how StayClassy can provide greater value to the organization Work closely with the Customer Success team to triage common issues, track product needs and fit, and develop meaningful, professional client-facing content to retain top-revenue clients. Identify at-risk clients early and escalate potential risks or challenges to manager Handle messaging and objection handling with clients regarding technical issues Increase number of organizations interested in providing referrals of other nonprofit organizations to the sales team. Become an internal client advocate Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing StayClassy's position as a leader in the market Other duties and responsibilities as required to meet company goals Candidate Requirements: Proven experience and success in a fundraising or marketing role in the nonprofit sector. Advanced project management and communication skills (oral and written) including objection-handling and conflict management skills Ability to leverage technology tools to fuel organization, efficiency, and productivity Thrive in an environment where you can be resourceful, adapt, and respond quickly to change Demonstrated ability to prioritize and multi-task in a deadline-driven environment Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision Ability to collaborate as a productive and active team member