Start date October 2013 Reports to CEO Company overview Amplifier Strategies is a social impact agency. We work with strategic philanthropists and visionary implementers who are tackling tough social and environmental challenges and taking their solutions to scale. We are a multidisciplinary team of strategists, designers and technologists who together offer a full suite of capabilities for our target markets. Position overview The Agency Manager designs and manages business processes that allow us to cultivate and sustain client relationships and deliver high quality services seamlessly. The Agency Manager ensures that systems and infrastructure are in place, staff are deployed, and actionable information is available to keep our business profitable, to grow and scale substantially over the next five years, and to nurture our people. He or she works closely with the leadership team and board to define and manage key performance indicators for the business. The Agency Manager works in ways that is consistent with, and an expression of, Amplifier Strategies' culture and values. He or she embodies service leadership. As Agency Manager at Amplifier Strategies you will be accountable for: Evaluating and improving current business processes and systems, including resource allocation and scheduling; project planning and costing; project management; company-, project- and staff-level performance management; sales pipeline; and customer relationship management. Ensuring that all business processes and systems are implemented consistently and effectively. Monitoring staff utilization and productivity. This includes: Defining utilization and productivity targets with leadership team and staff. Establishing incentives and performance management mechanisms for staff to achieve targets, and for managing our staff who consistently do not meet targets. Identifying performance issues in a timely way and advising the CEO and senior-level staff on how to address them. Monitoring project- and company-level performance against a variety of key performance indicators and milestones. This includes: Defining KPIs with leadership team and board. Developing, preparing and presenting weekly, monthly, quarterly and annual profitability and performance reports for the leadership team and project managers. Identifying performance issues in a timely way and advising the CEO and project managers on how to address them. Managing allocation/scheduling of team resources to projects. This includes: Preparing a monthly time allocation for each team member, with team support. Maintaining a resource backlog. Managing the business development function from opportunity identification and assessment through outreach, relationship building, proposal preparation and negotiation/closing. This includes: Managing the sales pipeline and a roster of business development opportunities for the CEO and key staff Monitoring staff and company-wide achievement of business development metrics Working with the design team to deploy communications products into the marketplace. Performing account management and outreach activities as needed Specific business development initiatives you will manage in the first year include: Implementing Salesforce CRM Revisions to the Amplifier Strategies website Outreach campaign to top 100 potential foundation and high net worth clients Managing hiring/contracting and HR system: Preparing and posting job descriptions, offer letters and contracts, with team support. Managing relationships with recruitment and employment agencies. Managing pipeline of potential hires: resume review and prioritization, scheduling interviews, communication with candidates. Overseeing new employee/contractor onboarding. Maintaining employee and contractor files. Acting as company liaison with HR consultant and benefits broker. Acting as liaison between employees/contractors and CEO on HR issues. Managing financial and administrative systems: Maintaining the company's books in QuickBooks. Preparing and presenting monthly, quarterly and annual financial reporting materials and metrics. Processing payroll monthly. Managing accounts payable and receivable. Overseeing the company's online project management system in Mavenlink. Managing electronic and hard copy files. Preparing tax forms and other corporate documents with the leadership team. Coordinating audit activities. Managing the annual budgeting process, regular financial forecasting, and cash flow for the agency, with leadership team support. Managing our physical infrastructure and system maintenance (phones, IT, etc.), in partnership with two office managers. We anticipate that you will have the following resources: Outsourced HR support Outsourced or insourced bookkeeping and budgeting support Outsourced marketing and campaigns support from copywriters and design staff Dotted line support from CEOs Executive Assistant Your skills and experience should include: At least 8-10 years of professional experience in agency management, preferably in highly entrepreneurial companies. Experience designing and managing business processes and systems that demonstrably improved efficiency, performance and profitability. Experience developing and successfully managing individual-, project- and agency-level KPIs. Resource allocation experience. Exceptional project management, logistics and coordination skills. Facility with QuickBooks. Experience in accounting or bookkeeping a plus. Ability to build strong relationships, interact within all levels of the company – from executives and investors to junior staff – and achieve results through others Excellent people skills. Ability to work under pressure, adapt easily to changing situations and priorities, and meet multiple deadlines. Ability to deal with highly confidential information. Facility with Mavenlink and Basecamp project management software a big plus. Budgeting and financial modeling experience a big plus. Salary: Competitive and commensurate with experience. TO APPLY: Please submit a detailed resume and cover letter to highlight your relevant experience.