The Service Delivery Manager 1 will be located in San Rafael, CA. The right candidate will be an integral part of our talented team, supporting our continued growth. The Service Delivery Manager is responsible for all aspects of the contracted site services (Facilities/Shipping/Receiving/Logistics) and the on-site PBMS team at various locations. In order to achieve these objectives, the SDM is expected to: achieve financial results, enhance customer satisfaction, and increase employee engagement. RESPONSIBILITIES: Oversees and directs maintenance and janitorial personnel and workers engaged in equipment installations, facilities equipment repair and preventive maintenance. Manage and coordinate activities of outside / contract service providers. Develop and maintain positive relationships with vendors. Develop manage and monitor the implementation of a preventive maintenance schedule for all building system, generators, UPS and other system assigned by management. Ensures all work done on Pitney Bowes property is in compliance with Pitney Bowes, State and Federal codes and policies. Manage budget planning & forecasting activities. Responsible to coordinate and monitor on a daily basis contractor efforts, performance, and compliance with safety and environmental requirements Assists in the planning and coordination of moves and relocation of employees as required. Assists with development and implementation of emergency preparedness plans and functions as an emergency contact. Project management on all major capital projects Addresses and insures service and support needs are continuously addressed and met. Respond on an as-needed basis to emergencies - such as system failures, fire alarms, severe weather, etc., 24 x 7. Oversees the update of as-built drawings for facility electrical, plumbing, HVAC and structural systems. Interfaces with all levels of management, functional staffs, contractors and outside agencies. Regularly communicates with management to report operational status of facility. Ensures optimal customer relations are met by maintaining constant communications with customer. Will provide oversight to ensure that high quality operations and maintenance service is provided to assure proper performance of equipment and building systems. Will act as primary liaison with all customer departments. Provides regular monthly written status reports to customer and management. Manages staff including hiring, terminations, performance management and goal setting, and training and development in accordance with Pitney Bowes HR policies and practices Manages and oversees physical Security and mailroom operations. Perform other duties as assigned. Financial Performance Creates forecasts and revenue estimates Reviews monthly P & L statements for accuracy Manages expenses Analyzes asset performance and expenditures Employee Engagement Demonstrates exemplary ethical conduct that establishes an atmosphere of trust and support Recognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external customers Coaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivity Makes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulations Oversees training and provides development opportunities Effectively balances resources to maximize productivity and efficiency