Victor is now seeking a highly motivated individual to acquire new Russian speaking members. As part of a dynamic and innovative start-up company, the individual will need to be hands-on, flexible and self-sufficient. The candidate should have a strong interest in being part of a real innovation in the online travel and private aviation industries. The role will help promote a new, exciting and aspirational brand to prospective high net worth individuals and affiliated luxury services providers across Europe, with particular emphasis on Russian speaking countries (Russia, Ukraine, Kazakhstan) and Russian speaking communities (London, Paris, South of France, New York). Victor has already attracted a significant number of registered Russian speaking members during its initial phase through an effective media campaign in those countries and by asking members to help shape a service that they would use, support and refer other prospective and like-minded individuals. Purpose of the role 1 To source new Victor members to purchase private aircraft flights, empty legs and seats on the Victor platform with a particular emphasis on Russian speaking countries and Russian speaking communities. 2 To contact potential new members and sell the advantages of using Victor and encourage membership. 3 To call existing members to ascertain where and when they are travelling next, in order to provide opportunities for sales conversion. 4 Full hands on training will be provided. Responsibilities The start-up nature of the business means that all members of the team are expected to be hands on and self-sufficient. It is also a very dynamic sector of the market and flexibility is a key requirement for team members. Daily responsibilities will consist of maintaining ongoing contact with Russian speaking Victor members, from registration through to ongoing client relationship management. The role requires working closely with the two Senior Vice President in London, the Business Development managers in Moscow and in London, the Member Services Manager and the Flight Operations Team. There will be daily contact with Russian speaking Victor members, prospective, current and lapsed through a range of communication routes, primarily telephone and email. The role will require an individual with an excellent telephone manner, fluency in Russian, knowledge of the Victor brand (after training) and an ability to communicate with high net worth individuals (HNWI) and Corporate Big whales prospects. The following is an indicative list of the kind of responsibilities and activity that the successful candidate will be expected to undertake: Call new members to Victor and take them through a prescribed verification process and determine how they could use the Victor platform. Ensure new members are fully informed about the benefits Victor can offer. Contact existing members on a regular basis (by telephone or email) to ascertain future travel plans and encourage them to request quotes. Input, maintain and continually update relevant information and member details and contact on the client database. Compile a list of potential Victor members from a variety of sources (newspaper articles, media channels, contact lists, etc) and determine a 'prospect' target list. Project manage a prospect target programme of phone calls and email communication to potential members to invite them to join Victor. Reactivate Russian speaking members who have not visited the Victor site over a specified time period. Complete user profiles and help develop the CRM process for members. Research data sources for High Net Worth individuals and for target lists. Log statistical data on number of call conversions, current members, lapsed members, re-activated members. Support the activity of the other colleagues as required Answer call for tender for Big whale corporate prospects Key Performance Indicators Acquisition of about 30 new Russian speaking members per quarter Transformation of Russian members into flying Victor customers Quarterly turnover of about £500K Quarterly Gross Margin (5% online; 10% off line) Commission payable in addition to basic salary