Title: Chief Operating Officer Reports to: CEO, Board of Governor's We are an international company based in downtown Vancouver. We currently employ over 450 staff and require a Chief Operating Officer in our mix. Reporting to the CEO, the COO is responsible for managing all hands on operational aspects of the company. The COO will work in close partnership with the Chief Executive Officer and take a significant leadership role in building the business development, operational, and strategic functions necessary to deepen this organization's impact in the communities it serves. In addition to being a strategic thought partner to the CEO, the Board of Governors, and various members of the management team, the COO will have the opportunity to launch and execute this organization's growth plan for the future. This roll collaborates with the executive leadership team to develop corporate and operational strategies, and is charged with all elements of the execution of these strategies across our businesses. Through a respectful, constructive, and energetic style, guided by the cultural values of our business, the COO will provide the leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. Daily Responsibilities: Responsible for all activities in conjunction with the CEO and Board of Governors. Work closely with the CEO and Board to develop and accomplish goals and strategic plans as laid out. Spearhead the development, communication, and implementation of effective growth strategies and processes. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization. Responsible for the measurement and effectiveness of all processes, internal and external; provide timely, accurate, and complete reports on the operating condition of the Company. Motivate and lead a high performance management team; mentor direct reports to cultivate skills and to increase consciousness of the interrelationship between each department in the operations groups. Provide direction that mirrors the adopted mission and core values of our company. Remain knowledgeable of market and industry trends, competitors, and all aspects of our market. Establish key performance indicators for management of the operations group. Responsible for capital planning and expenditures as laid out in collaboration with the financial team. Establish training and short- and long-term goals for the operations groups. Gather and analyze trends to assist in developing corporate strategy. Represent our company at various community activities; Meet and network with business leaders in the community, as needed. Develop workable implementation plans, communicate changes effectively, build commitment and overcome resistance, prepare and support those affected by change; Monitor transition and evaluate results. Ability to assess strengths and weaknesses, pursue training and development opportunities, continuously build knowledge and skills, and share expertise with others.