Armor People Link is currently seeking a Staffing Support professional. This position requires the qualified individual to have a great sense of customer service, working with our clients, and our associates. Principle Functions: - Answer phones, and direct to appropriate individuals - Update candidate files as they call in - Manage flow of drop in candidate registration; ensure all candidates are completing all required documentation and testing - Ensure all documentation is scanned and attached to associates files - Update forms, and make sure you have enough stock on hand - Understand candidate profiles and requirements through communication amongst the team to ensure proper placement - Perform interviews to understand candidates skills, and qualifications - Complete reference checking and criminal background checks, based on each client orders unique needs. - Maintain StaffTrak at 100% accuracy at all times to ensure superior communication - Document all communications with clients and associates in Quick notes to facilitate team communication - Participate in special projects as assigned Skills: - Must have good solid computer skills, Word, basic excel - Good phone and customer service manner, must be positive, patience, yet work in a fast paced environment, making sure to remain focused! - Solid organizational skills Requirements: - Minimum secondary education, but post secondary education preferred; ideally in business or human resources - Must be flexible with their work schedule as required to assist with job orders past normal working hours as required - Ability to work Monday to Wednesday from 9am – 5pm, Thursday's from 9:30am – 6pm and Friday's from 9am – 4:30pm - Must be flexible to assist on the odd Saturday as required; prior notice will be given. Core Competencies Customer Service – provide utmost, professional assistance to all clients and candidates in meeting their requirements Teamwork – work cooperatively with others throughout the organization to achieve organizational goals; contribute to the professional environment by encouraging sharing of responsibilities and tasks Communication – effective verbal and written communication including the documentation of notes in StaffTrak is vital to the success of the team as a group; active listening and understanding are also important components; integrity is core to the business Technical/Professional Knowledge – good understanding of office environments and business terms and equipment is an asset; previous experience with recruitment, customer service and/or sales is beneficial; good basic understanding of numbers is an asset. Education – post secondary education an asset Adaptability – retain stability of performance and energy levels under pressure, uncertainty and change Problem Solving – identify and analyze situations and information, discuss with available resources (i.e. other Talent Specialists, Director); make decisions and implement solutions Initiative and Creativity – take initiative and accountability to improve work environment and methods; work with enthusiasm and creativity to attract new applicants and clients Pay rate: $12.50 per hour Start Date: August 6th 2013 – December 2013 (with possibility to go longer)