This position acts independently to provide management, interpret policy, make timely decisions, ensure timely and effective communication and collaboration among departments, and hospital staff, and provide operational oversight throughout the Hospital. Employee will be the administrative liaison to owners, staff, and external customers. ESSENTIAL FUNCTIONS: Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the Hospital. Coordinate operations and personnel activities to meet CCSPCA, Hospital and Annex objectives related to the provision of services within designated areas. Oversee patient care flow while redirecting and allocating resources. Determine necessary space, equipment, supplies, and support systems to ensure effective functioning of unit/department. Manage ordering, receiving and check-in of shipments, inventory control and pricing. Investigate patient/visitor concerns and implements appropriate courses or action. Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules. Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation, and decision-making. Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues. Document pertinent information, actions, and decisions and communicate to appropriate leadership. Support clinical, operational and facility services throughout the entire Hospital. Attend events and participates as needed; provide feedback for staff. Assist in evaluating and reassigning staff. Coach staff in problem solving, effective communication strategies and conflict resolution. Ensure protection and security of files and records. Partner with the Veterinarian and Supervisors to interview, select, train, develop, coach, mentor, and if necessary, discipline and terminate staff. Direct, lead, and mentor the staff to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results. Create a collaborative environment and develop an efficient, productive team that provides the highest quality care and service to the most pets and clients at the CCSPCA. Develop annual planning, budgeting and hospital productivity levels for the hospital to the Executive Director. Manage and drive consistent revenue growth and profitability improvements in the hospital within the CCSPCA mission statement and goals as a humane organization. Monitor all financial and operational metrics ensuring deviations from plan are addressed timely and appropriately. Manage daily operations of hospital to deliver consistent growth, market penetration and client retention. Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours. Responsible for cost containment, cash control/banking, loss prevention, office and medical supply ordering and inventory management, maintaining acceptable audit scores. Ensure compliance with all practice policies and procedures and with all local, state and federal laws. Responsible and held accountable for the fiduciary operations of the hospital. Work collaboratively with the Annex department by supporting administrative functions such as hiring, termination, disciplinary actions, and recruitment.