Summary Are you a meticulous end user advocate, a highly structured thinker and a natural coordinator with a passion for great technology products? As the Product Manager your strategic objective is to transform our most advanced product into a highly scalable robust package that can be delivered into multiple events across the globe every weekend while enabling faster and more reliable innovation. Your energy will be key to support the migration of our software development from our outsourced team to in-house. You will serve as the CTO's second-in-command and work directly with the Founding team. You keep open lines of communication, are a self-starter, develop solutions for key business problems and will build an international cross-functional career. We have options for you to be based either in Madrid or in London. Location options will be discussed with successful candidates, however be prepared to enjoy visiting both cities regularly wherever you are located as well as travelling to numerous exotic locations around the globe. The job DESIGN SOLUTIONS Use your technical background and excellent understanding of our unique business to see the world and collect first-hand feedback from all types of users and stakeholders to understand their expectation and experience with our product Design software solutions by writing amazingly clear user stories and creating user journey flows. Draft UI sketches to achieve maximum value for the client and great ease of use for scalability. Use your understanding of the risks of deploying new features in financial software used by inexperienced users in an unpredictable environment and suggest how can we improve the QA process. Create automatic alerting tools and visual reports to allow potential bugs, transactions inconsistencies or risky situations to surface early in the cycle and be highly visible for us to take immediate action and ensure that live deliveries are flawless. ALIGN THE TEAM AND INFORMATION Become a primary communication champion between the management team and all software developers who are currently working here in Madrid. Communicate user stories and acceptance criteria in person and in a visual way so that we can ensure the high quality of our software Be an excellent coordinator and organiser of information to make sure ideas, bugs, new product features and internal manuals are well documented in a known place, accessible when needed by all members of the team Proactively create information loops between everyone on the team about the way system is used, what engineers are doing, the bugs identified and customer feedback. LEAD A VARIETY OF STARTUP PROJECTS Take ownership of and be proactive in leading high-impact projects that come up as business priorities and allow you to engage yourself in matters outside of a usual Product Manager role. This includes helping the team manage delivery at festivals, organising QA parties, testing brand new hardware etc. Keep an open mind as sometimes the next product step is not internal development but rather a partnership, use of an SaaS product, use of different hardware or a change to the delivery process. Introduce change in the company by rolling out new tools (e.g. for bug tracking), changing internal processes (e.g. how we collect feedback during the festivals), introducing new habits (e.g. sending regular e-mails about new product features to the team and key partners) etc.