The Customer Service Associate will be based in Austin, TX. The right candidate will be an integral part of our talented team, supporting our continued growth. Attire: Professional, Business-Casual attire required Monday through Friday Lobby Appearance: Lobby ambassadors are responsible for maintaining a pleasant and businesslike atmosphere in their lobby. The lobby ambassador is responsible for submitting cases through on-line case management system for all maintenance or janitorial issues regarding the lobby as well following up as needed to ensure timely completion. To assure a pleasant, businesslike atmosphere in the lobbies and avoid giving the appearance of a distribution center, all incoming and outgoing packages must be kept behind the reception desk. Only business related material may be displayed on lobby tables. All promotional materials displayed in the lobbies must be pre-approved Guest Activity: The lobby ambassadors (LAs) responsibility is to provide callers with professional, courteous and prompt assistance. Ensure all admissions onto property possess a badge i.e. employee, temporary, guest badge The lobby ambassador is responsible for notifying employees or contractors that they have guests waiting for them in the lobby. Heavy customer interaction Full support provided to all customers, partners, and guests Consistent lobby coverage with timely attention to information requests Respond to all emails within a 48 hour time period Respond to all voicemails within a 24 hour time period and/or next business day Hand out floor plans to site residents and guests as requested Collect and document lobby activity on a daily basis Administrative & Workplace Resource Support: Lobby ambassadors are available to work on various projects for employees: moderate to complex clerical and administrative assignments on an as needed basis. Post and distribute signage for events as needed and approved Parking pass/validation as needed Responsible for site notification through manager of lobby schedule changes Interact with cross functional teams Submit WPR service requests for facility related cases as identified by the lobby ambassador or employees Liaison to building planner from site contacts Recommendations for updates to floor plans Conduct and submit audits as requested Concierge Support: Lobby ambassadors are also responsible for maintaining a pleasant and businesslike atmosphere in their lobby. Forward landlord updates regarding events/activities: repairs, holiday/weekend/late night hours, security, parking, shuttle services etc. Provide assistance regarding: Addresses to key hotels Medical businesses Fitness centers: Off-Site Fitness Program Global Fit & IFCN Transit information Florists Caterers near site Directions from the site & recommendations from residents on points of interest Travel resources: Airline links, Limo Services, Bus information {public and private} Safety & Security: Lobby Ambassador will assure that security policies and procedures are strictly enforced. Comply with (Federal) employee/guest requirements (applicable to specific lobbies) Comply with employee Temporary badge policies Maintain lobby emergency reference information Assists with all access control issues for and Building Management Badge request Distributes badges Authorized Badge Photographer as based on SAS requests/requirements Comply with Federal I-9 requirements (applicable to specific lobbies) Distribution: Support and comply with WPR Distribution Program per defined standards and process The lobby ambassador will assist with incoming and outgoing packages. (applicable to specific lobbies) Post & distribute mail daily (applicable to specific locations) Maintain & organize mail room (applicable to specific locations) Direct employees as needed to the Mail Distribution Center for additional support Office Supplies: Support and comply with WPR Office Supply Program per defined standards and process Direct employees to iProcurement for orders Conference Room Assistance: Direct catering coordination of delivery for customer events and staff meetings If available onsite, priority catering through Bon Appetit Advise and confirm conference room logistics: size, capacity, location, setup, equipment, proxy information, and/or availability Act as proxy for all offline/private conference Spot check and light cleaning of the rooms Straighten chairs and maintain proper furniture arrangements. Remove any trash left in rooms as necessary Provide AV basic set-up and minor trouble-shooting support (Access, power on/off, TV, VCR/mobile unit set up). Contact audio/video tech support to troubleshoot any issues Submit WPR case should rooms require IT support, cleaning, repairs, maintenance, or equipment/furniture replacement TelePresence (TP) Meeting Room(s) Liaison: TelePresence is a high definition resolution technology category using advanced visual, audio, and interactive technologies that delivers a unique, real time, "in person" conferencing experience via a network. Spot check and light cleaning of the rooms Straighten chairs and maintain proper furniture arrangements. Remove any trash left in rooms as necessary DO NOT provide scheduling or technically related support to the TP rooms; direct TP booking inquires to internal Cisco resources Coordinate TP escort for guests with onsite Administrative Support Escort meeting participants to and from the TP conference room(s) as needed (not applicable to all lobbies)