KEY RELATIONSHIPS The Manager, Information and Communications Technology, carries primary responsibility for the leadership, management and oversight of the ICT function and support service to the company. Together with other functional heads, the position provides critical leadership support to the Operations Manager in the pursuit of the company's strategic goals and objectives. JOB OBJECTIVE To provide strong support to the Manager, Operations in the design and implementation ICT strategies, policies and initiatives, and the management of the hardware and software resources to enable achievement of the company's goals and objectives. KEY RESPONSIBILITIES Develop the company's ICT Plan, ensuring alignment with business strategies, enterprise innovation and transformation objectives, and technology goals. Provide strong support to business units through the accurate interpretation and analysis of business needs, justification of ICT solutions where applicable, and the design of relevant strategies to leverage ICT capability. Facilitate the development of a capable, motivated and productive ICT workforce to effectively service the company's diverse, growing ICT needs. Build and maintain a robust ICT operating environment, ensuring network systems and infrastructure integrity, and enhancement of the ICT capability of the organization's people resources. Design and coordinate identified ICT projects, programs and initiatives, ensuring accurate implementation, on-time completion and full attainment of promised systems gains. Manage the interface with ICT consultants, contractors and service providers, safeguarding the company's interests and ensuring compliance with all contractual requirements, service and security standards, program budgets and risk controls. KEY FUNCTIONS Develop the organisation's Strategic ICT Plan. Implement integrated solutions that meet current and future business needs, including process re-design. Actively monitor / seek opportunities, new methods and trends in ICT capabilities and products to support organization growth and development. Develop and implement policies for the management of ICT including security and sustainability, service standards, information management strategy and records management. Develop and execute the ICT Annual Business Plan, including management of the ICT budget. Plan and manage ICT resources and develop ICT capability of the organization's human resources. Provide oversight of ICT consultants, contractors and service providers to ensure proper system requirements, specifications, costs and timelines. Provide reports to senior management on the progress and status of plans. Coordinate all aspects of management of the life cycle of information systems. Develop and implement the information architecture. Develop corporate Information security policy, standards and guidelines. Complete project installations and management. Design, procure, install, upgrade, operate, control and maintain ICT infrastructure components. Develop and implement Business Continuity and Disaster Recovery plans. Monitor the market to gain knowledge and understanding of currently emerging technologies. Identify new and emerging hardware and software technologies and products, and assess their relevance and potential value to the organization.