Our client, a Leading Telecommunications/Media Company serving 3.5 million customers nationwide is conducting a search for a Manager of Process Design and Improvement. under the general guidance from the Director of Process Engineering and Integration, this individual will be responsible for leading and executing assigned initiatives initiated by or impacting Customer Service department. The manager will analyze data to identify opportunities to meaningfully drive the business forward. Responsible for designing and implementing creative solutions, instituting rigor and consistency around implementation approach, as well as driving success-based metrics for assigned project initiatives. The Manager interfaces with senior management throughout the company to collaborate on strategic and tactical solutions that impact Customer Service operations. • Bachelor degree • Six Sigma Certification (Black Belt) or commitment to achieving it in mutually agreed-upon timeframe. • Project Management Professional (PMP) certification preferred. • Seven to Ten years of experience in business process re-engineering or process improvement desirable, involving broad-based information systems and utilizing tools and techniques to effect business change. • Seven to Ten years of experience in development, implementation and maintenance of large-scale process changes preferably across multiple organizations. • Seven to Ten years of experience in organizing, planning and executing large-scale projects from conception through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives. • Seven to Ten years of hands-on project/program management experience demonstrating the strategic use of technology to improve business processes and to support critical business strategies. • Seven to Ten years of facilitation/leadership experience, where drive, entrepreneurship, structured thinking, strategic insights, and relationship-building were demonstrated. • Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors. • An ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics, is persuasive and promotes consensus. • Strong analytical, problem-solving and conceptual skills. • Ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer. • Highly flexible, creative and inquisitive. • Experience interfacing with senior leaders. • Proficiency in analyzing data from systems (e.g. Cable data, existing reporting portals) to identify improvement opportunities. • Ability to perform root cause analysis to identify and drive improvement on key performance indicators, through process enhancement / design. • Expertise in formal project management methodologies and their implementation. • Broad understanding of business processes, challenges and opportunities. • Broad experience in the introduction of new technologies and standards. • Ability to effectively adapt to and apply rapidly changing technology to business needs.