COMPANY DESCRIPTION MAC Property Management leases and manages apartments. MAC Property Management is dedicated to providing an exemplary living experience, the highest possible quality of service and a superior value for our residents. We are committed to building better neighborhoods wherever we are, not only for our residents, but for the greater community. At MAC, it is important for us to preserve the environment, improve infrastructures, and enhance the beauty of our settings. MAC Property Management currently serves apartment communities in the metropolitan areas of Chicago, Kansas City and St. Louis. We are in the process of acquiring new properties in these existing markets as well as expanding to new markets across the country. MAC Property Management, LLC is an Equal Housing Opportunity organization. JOB DESCRIPTION The Shoreland is a historic lakefront landmark hotel, newly restored to its original glamour as contemporary high-end rental residences. This is a Part-Time role with the following schedule: Wednesday: 2:30pm-11:00pm Friday: 2:30pm- 11:00pm Saturday: 2:30pm - 11:00pm Overall Responsibility: The Resident Service Coordinator is a key member of the property management team and will perform essential functions as they relate to the maintenance and accessibility of the building. Primary resident contact for all service related issues including; service work, maintenance projects, parcel receiving and building access. Essential Functions: Responsibilities for this position include, but are not limited to the following: Fulfill customer requests Prevent solicitors from entering the building Process marketing and resident account information in Yardi Know emergency key procedures (Key Track, key box locations, fireman elevator keys, lock-outs, etc.) Monitor Cameras Warmly greet residents and register guests Answer all incoming calls and handle accordingly using MAC telephone greeting standards Accept and administer packages and distribute mail to resident's boxes Assist residents with move-in and move-out procedures, including the scheduling of elevator time Assemble collateral packages for prospective residents Assemble move-in packages for new residents Enter service requests in Yardi and ensure they are assigned to the appropriate staff member Conduct follow-up calls for resident service requests Conduct courtesy calls to resident (i.e. cabs, packages, deliveries) Be aware of MAC goals for resident satisfaction and resident retention Schedule all pre-move out inspections assist residents with move-in process including walking of unit, lease paperwork, and follow-up resident contact Conduct welcome and follow-up calls to all new move-ins to ensure resident satisfaction. Conduct pre-move out calls to confirm move-out dates and review MAC Property Management move-out procedures. Participate in ongoing resident relations including telephone calls and resident functions. Assist with resident concerns or related activities as requested by management Ensure that the office, clubroom and models are in perfect condition. Clean, vacuum, and dust when needed. Physically inspect property when on grounds, pick up litter, and report any service needs to the maintenance staff. Allow access to residents when appropriate (buzzing them in) Announce all visitors / deliveries to residents when applicable Assist in answering leasing phone calls and respond with appropriate information when applicable Assist Property Manager or Assistant Properyt Manager in various tasks as requested