Job Title: EDI Customer Service Represenative Department: Customer Service Reports to: Department Manager Schedule: As Posted - Overtime as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES: Processes orders for merchandise received by mail, telephone, fax, E-mail or personally from customer or company employee by performing the following duties. Primary duties and responsibilities: Handles all EDI order transmissions. Works with grocery retail customers. Edits orders received for price and nomenclature. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. Writes or types order form, or enters data into computer, to determine total cost for customer. Prints shipment documents and forwards to the Customer Service Manager for review. Records or files copy of orders received. Follows up on orders to ensure delivery by specified dates. Computes price, discount, sales representative's commission, and shipping charges as required. Prepares invoices and shipping documents such as export papers, commercial invoices. Checks shipping orders to ensure they are accurate with regards to quantity shipped, this is done by comparing shipping documents with computer generated reports. Specifies if special labeling is required for shipment and in some instances supplies to the shipping department. Receives and checks customer complaints. Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Compiles statistics and prepares various reports for management. Answers questions from customers or individuals on how a product operates or directs them to the person that is able to assist them. Makes sure that quotes are processed through the quoting process in a timely manner. Types quotes and maintains files for all quotes that are processed. Maintains customer name and address data base. Responsible for sending new pricing, with the correct multiplier, to all customers. Create no charge shippers for customer replacements. Education, prior work experience and specialized skills and knowledge: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School diploma or general education degree (GED); or one to three months related experience and/or training: or equivalent combination of education and experience. Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports and correspondence. Ability to speak and communicate well with customers. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be familiar with current software packages such as Microsoft Word and Excel Must be familiar with all products lines and customer base. Must be familiar with the software systems and be able to input and retrieve data. Physical environment/working conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion. Equipment and Machinery used: Traditional office equipment as found in a typical office environment. Other (e.g., customer contact or access to confidential information): Must be able to work as part of a team, in extreme temperatures, and various shifts.