As Product Manager Content Services you will be driving the product strategy and definition, planning, scoping and delivery for several content services, with the goal to enable sustainable commercial success as measured in revenue, EBITDA and product-specific KPIs. You will drive user experience and product lifetime development across multiple channels, from simple SMS to hi-fidelity html 5 site and native app, adjusting it to and taking advantage of the specificities of these environments. You need to be a focused, proactive self-starter who can operate in a diverse, open-minded and constantly evolving team environment, interfacing with a global team consisting of marketing, sales, product development, campaign management and other teams. To succeed, you need to have the ability to work effectively with cross-functional and remote teams in a collaborative manner. The position reports to the Product and Innovation Director and maybe based out of Athens or London. How does the role add value? Possessing strong product management experience and understanding, drive product development according to market opportunities and client requirements. Learn new market and product mechanisms and adjust them to the needs of your products to build the best offering for B2C users and B2B customers alike. Bringing strong understanding in the areas of mobile services and apps. Support all pre-sales and marketing activities Key Accountabilities Product Planning and Sales Responsibility for each content service product, tool and experience to deliver against the product and business strategy. Contribution to the overall product and business strategy of Upstream Collect and generate new product ideas from stakeholders within or outside the company, as well as users and the mobile content and app market. Introduce enhancements to content services across channels, not only influencing your product but also other Upstream products and platform. Development and ownership of the roadmap of your area. The product roadmap is created by collecting, analyzing and supporting prioritization of projects based on customer, business needs and market/tech requirements for all channels, determining the product effort and negotiating the launch timeframes with project management and development teams Creation of product requirements and specifications for complex products, features and tools, using the right requirements format for the built product, from classic specifications to more agile discovery in sprints Documentation: business cases, opportunity assessment, scope document, PRD, dependency checklist Discovery: prototyping, specing, user testing Prioritize allocation of resources based on roadmap in order to maximize returns Work with the RA, development and QA teams and other internal functions to ensure timely and flawless delivery of releases for our customers. Ensure quality of your product by monitoring and participating in the QA & UAT process. Analyze results and identify potential improvements both for internal and external communication Capture past learnings in a systematic way and create a knowledge repository Liaise on a regular basis with your manager, the product and technology teams and engagement & campaign management teams to ensure product development remains on track and delivers previously agreed commercial objectives. Regular interaction with senior management Development, monitoring and improving KPIs of your product and features. Monitoring of product performance and quality, optimization or instant problem solving. Regularly conducting and publishing of market intelligence and competitive analysis on your product area's position in the market, identifying areas of opportunity, change and improvement. Work closely with the Presales team to develop collateral and product specific documentation. Product ambassador with clients to provide (and capture) product and market insights Ensuring that all content service product work is embedded in the overall platform, which it is deeply connected with. Other areas: Be an advocate for user experience and player journey throughout team and whole company. Build successful relationships throughout the company across all functions and jurisdictions. Negotiate and influence solutions, communicate complex information to all levels across the business. Ability to clearly communicate scope and timelines of one's products and features, set expectations, deliver possibly difficult messages to colleagues and the business, without being impacted by any political influence. Work with Alliance Management to select and maintain external relations with vendors required for product development. Responsibility of partner, software and game supplier relationships, including relationship management, software/product selection and integration management. What are the key initiatives and challenges facing the role over the next 6 months to 2 years? Time to market: defining the product, via own market research or customer request, to the first deployment with MNOs. Getting both consumer and MNO demand right for new content services, using competitive and market research, as well as close cooperation with sales. Building a scalable product which can be easily configured, launched and maintained by operational and tech teams. Supporting extension of content services to new territories beyond its current core markets. Aligning with other departments including Sales and Engagement, Project, Campaign Management to ensure streamlined optimal delivery and performance. Development of strategy and roadmap to hit long-term company goals while maximizing ongoing revenues.