Customer Care Agent (Night Shift with Spanish) Are you looking for an opportunity to join an exciting company and be part of something really special? Well how about this… ding* (known as ezetop in our past life) is looking for a vibrant and energetic Customer Care Agent to join our fast growing Online Operations team! Our Customer Operations Supervisors are searching for someone who is quick thinking, patient and passionate about providing a professional, world class Customer Care experience for our customers around the globe. Comprehensive on-going training will be provided but a positive, proactive attitude is the key to being successful in this role! You'll also be contributing ideas and identifying key trends in queries from our customers and relaying this to the business. Here's what you'll do day to day: Manage and resolve customer and client queries raised by phone, email and live chats Identify emerging trends and issues and escalate these to your Team Lead Ensure our customers take an awesome experience away from ding* whether online or in retail locations Ensure responses are sent in a timely, professional manner and meet all established quality and customer satisfaction metrics Provide feedback and information to the business to ensure we continually improve our customer experience! Be part of our 24/7 Customer Care Team And here's what we're looking for: Fluent written and spoken Spanish and English Knowledge of Microsoft technologies – Outlook, Word, Excel A desire to learn, continually improve and a passion for troubleshooting are essential Strong time management skills, high attention to detail, and the ability to prioritise workload A good attitude to customer care is vital! Ability to work and contribute as part of a small but dedicated and fast-growing team P.S. • Previous Customer Care or night shift experience would be great! • Experience working with CRM and contact centre software is an advantage • Additional languages (Italian or French would be a distinct advantage) • Knowledge of e-commerce, online payments, and/or fraud would be fantastic So what's it like working here? ding* is currently providing 200 people the opportunity to top-up their careers every day. If you're looking for a regular 9-5 role then this isn't the place for you. If you want lots of challenges, a long to do list and plenty of opportunities then we're your kind of place. Like our service, we're all super fast and super reliable. We're informal but productive. You'll be expected to get through high volumes of work and to keep coming back looking for more. In return we throw great parties and like to mark record days or other occasions with impromptu surprises. Working at ding* gives you the opportunity to work with, and learn from, genuinely passionate and driven people. Like our customers, our team members have joined us from all around the world. We come from different cultures, speak different languages yet we all share one thing in common; we care about sending top-up instantly and reliably. If you're lucky enough to join the team, you'll get to work in a great office environment without a gimmicky music room or sleep area but with truly spectacular coffee. And the best bit……we don't hire schmucks, only team players with a sense of fun. ding* ding* is the world's largest top-up provider. Created to help people working abroad to support and keep in touch with loved ones back home, ding* provides the simplest, quickest and best top-up service ever. By keeping mobiles topped up, ding* is making a real difference to people's lives. We've our head office in Dublin and also have homes in Miami, Dubai, Bucharest, Barcelona, Dhaka and San Salvador.