Reporting to the Chief Operating Officer, the Emergency Medical Technician – Paramedic (EMT-P) is responsible for following organizational direction and meeting established expectation when performing required operational duties; and for assessment, treatment and transport of ill or injured patients at the Advanced Life Support Level. This will be accomplished through effective communication, initiative and insight, with a foundation of sound technical and professional knowledge. The EMT-P is the primary caregiver and is responsible for coordinating the clinical activities during treatment and transport. Patient Care / Operational Duties Adapts well to a dynamic working environment and duties which can change with minimal notice. Operates all vehicles in a safe and professional manner with respect to environmental condition, vehicle abilities, driver abilities, agency expectations (policies/procedures/directives), and in compliance with New York State Vehicle and Traffic Law. Provides scene assessment, patient assessment, patient treatment, and patient transport at the EMT-P in accordance with State, Regional, Local protocols and Medical Direction. Work in hazardous environments to insure safety and stabilization of the patient. Work with local EMS, Fire, and Law Enforcement agencies as part of a team for a coordinated effort on the patient's behalf. Documents all assessments and treatments accurately, timely, and legible. Maintains vehicles, equipment, supplies, and quarters in a state of readiness and cleanliness twenty-four (24) hours a day, seven (7) days a week. Participate in the training and evaluation of student and volunteer staff Act in a professional manner and handle conflict situations with good judgment. Shall follow the Wilton Emergency Squad, Inc. chain of command. Actively participate in the Wilton Emergency Squad, Inc. Quality Management / Quality Improvement Program. Customer Service Displays high quality service delivery to customers (patients). Undertakes efforts to meet and exceed customer expectations. Supportively seeks customer feedback, taking timely action to resolve problems. Interpersonal Skills Communication Promotes constructive interpersonal relationships between staff. Written / Documentation Accurately and consistently completes all required documentation, including but not limited to Patient Care Reports, Inventory Tracking Forms, Equipment Maintenance Forms, Memorandums, Payroll and Time off Forms, and Incident Reports. Adheres to agency directives with respect to completion of written documentation. Written communication is clear accurate and complete. Typing, writing, or printing is done in a legible manner Conflict Resolution Constructively handles conflict situations Acknowledges conflict situations, brings them out into the open, and works towards resolution of them. Asks questions to understand all sides of the conflict situation before offering feedback, making judgments or decisions. Expresses concerns constructively and positively. Educational / Regulatory Keeps up-to-date with job related innovations, including but not limited to, protocols, policies, procedures, new trends, equipment, and technological changes. Attends required training and in-services. Maintains all required certifications and regulatory requirements. Participates in orientation programs. Maintains competency relative to job requirements. Provides beneficial educational experience and preceptorship to students as necessary/required. Working Environment Due to the nature of EMS working conditions employee may be exposed to inclement weather, potential hazardous conditions, diseases and other illnesses. Frequent is continuously faced with a number of projects considered to be high priority. Employee is subject to continually changing deadlines. While performing the duties of this job, the employee is occasionally required to travel and attend both regular and unscheduled meetings, some of which take place outside of regular working hours.