This position will serve as liaison between the customer and the company by collecting relevant information such as blueprints, property survey and electrical load summaries. Furthermore, this position will be required to balance workloads and assign work requests to the appropriate electrical distribution designers depending on complexity of the job (residential electrical services, leased lighting, commercial services or reliability work orders). Jobs will be distributed based upon criteria set by the manager. Additional responsibilities may include customer facing work, responsible for high levels of customer satisfaction and communication together with the design and project execution of smaller to medium distribution work orders. focusing on residential, leased lighting or commercial work requests serving new or existing customers and reliability work requests, with advancement to more complex customer facing and reliability work orders. Major Job Duties -Learn and practice a "Safety First" attitude incorporating company safety rules and policies in all aspects of daily work. -Collect appropriate information from customers to setup appointments for other designers to meet clients depending on scope of job or meet with customers in the field to determine power requirements and design necessary distribution power facilities to satisfy customer needs within negotiated timeframes. -Analyze customer blueprints/provided information to determine project power requirements. -Coordinate closely with customer to insure all obligations are met prior to construction. -Communicate via written and verbal means to keep internal and external customers informed of project status. -Be the single point of customer contact for residential, commercial, subdivision, private area light and overhead to underground service conversion type projects. -Prepare estimates and work requests for single customer private area lighting and smaller commercial lighting installations. -Take responsibility and ownership of customer facing projects from inception to completion: initial customer notification to meter set. Manage multiple projects and customers in order to assure timely, successful completion of projects resulting in high levels of customer satisfaction and company/departmental/individual goal achievement. -Perform field investigation and design for non-customer facing work including but not limited to pad-mounted transformer, underground cable, and pole replacement projects. -Learn and incorporate company safety rules and policies, company design standards and governing authority regulations into daily work and designs. Designs will meet all requirements of applicable company safety standards, company distribution construction standards, and governing authority regulations. -Learn and use company design platforms (WMIS and G-Net Viewer) to prepare and input work order packages, specify labor and materials required to build projects, create construction prints, and develop customer invoicing. Develop cost estimates for options to provide power to customers. - Develop and incorporate private property, easement and road right of way knowledge into daily work and designs. Work with land agent staff to secure easements from customers. - Consult closely with crew members and crew management to fully understand operational nature of distribution power systems, construction requirements and learn material used in the industry. - Coordinate projects for construction across multiple departments to accomplish timely construction and meet customer needs within a negotiated timeframe. - Be available for and perform major and minor storm restoration duties including extended working hours, field work and/or specific storm assignments. - Work independently and under general supervision performing tasks indicative of the job. - Must be customer focused and possess a comfort working with customers on a daily basis. Required Basic Qualifications - A graduate from a college or university with an Associate Degree in Engineering Technology (or equivalent) or 2 to 4 years of equivalent experience with no degree. - Experience and demonstrated written and oral communications skills, including the ability to present information, facilitate meetings and provide direction to others. Desired Qualifications - Experience in electric utility industry - Understanding of basic principles of project management - Must be customer focused, work well in a team, analytical, organized and possess negotiation skills - Experience working with general public including written or verbal communication through job, internship, or volunteer history