Exempt SHIFT WORKED Monday-Sundays, Days, Nights SALARY $65,000 starting salary; ramping up as stores open in market. Bi-annual performance bonus opportunity. POSITION OVERVIEW Manages the overall operation of their home store and exercises discretion while doing so. Ensures company standards are met and ensures store Associates comply with policies and procedures. Develops and ensures compliance with Corporate Store policies and procedures. Upholds and executes the vision and mission of Yogurtland. Assists the ROM by overseeing and helping Store Managers resolve operational issues for two or more stores in their area. CULTURAL QUALIFICATIONS Humble – We are modest, respectful, open and never arrogant, despite our successes. We grow by giving and accepting honest feedback, even when it is personally challenging. Teamwork – We work collaboratively by capitalizing on the strengths of every member of our team and collectively own both our successes and our shortcomings. Passionate – We love what we do, reach for the best, and strive to positively impact the lives of our guests, colleagues, franchisees, and vendors. Innovative – With an open mind and fresh ideas with are continuously evolving and creating new possibilities in our products, the way we do business, and our interactions with others. THTK: Totally Honest – Totally Kind - We work and live with great integrity, accountability, and compassion. KEY METRICS Successful opening of new stores. Same Store Sales Increase. Food Cost. Labor Cost. Net Profit. ESSENTIAL JOB FUNCTIONS Cash Handling (bank deposits, safe deposits, etc.) is accountable for all funds. Scheduling of Associates effectively and efficiently. Controls store operational cost (food, labor, etc.). Maintain adequate inventory levels. Ensures all Associates adhere to all company standards, policies and procedures. Coordinates and communicates assignments throughout shift. Coordinates training, coaching and development of newly hired Associates. Ensures all Associates adhere to meal and break periods. Taste product to ensure quality standards are met. Is the "role-model" for outstanding customer service and Associate standards. Ensures cleanliness, health, security and safety standards are maintained at all times. Maintains building, machines and store operating equipment and schedules preventive maintenance. Conducts Associate meetings as needed. Maintains and creates reports and records based company standards and in compliance of local, state and federal regulations. Maintains a cooperative and interactive relationship with the YLSC. Provides counseling, coaching, discipline and mentoring to Associates as warranted. Other job-related activities as requested. Assists/teaches assigned Store Managers with the above. CORE COMPETENCIES Ability to exercise mature judgment and reasoning. Ability to problem solve quickly and effectively. Effective customer service skills delivered with a friendly disposition. Ability to communicate clearly and concisely. Ability to actively listen and address Associates' concerns, comments and/or issues. Ability to lead others in always upholding company standards. Knowledge of staffing, scheduling and inventory processes. Internally motivated and ability to motivate others. Ability to act independently and effectively. Knowledge of organizational and planning skills. Knowledge of team-building, leadership, coaching and mentoring skills.