Carol Shoes Women Lace-up Chunky Heel Oxfords patent-leather Rubber sole Patent Leather Manmade Material Heel Height: 2.2" Round Toe Return Policy: Carolbar accepts returns if you are not satisfied with your item(s). But the item(s) must be returned within 2 months of purchase and be in original condition. If your order had been overdued and beyond expiration of the returns period, and it's not conform to the amazon return policy, so we are very sorry that we could not deal with your return request.