3-Year Service Plan for MP3 Players, PDAs, Handhelds & GPS Two or three years of service protection--100% parts and labor coverage--from the date of purchase. 24-hour, toll-free customer assistance at (800) 861-9387. Nationwide service from more than 25,000 prescreened service professionals, with in-home service on qualifying products. Not available in Maine, Guam, or the U.S. Virgin Islands. If it breaks, we fix it. If we can't fix it, we replace it.