NeatReceipts Mobile Document Scanner and Digital Filing System for PC and Mac (Certified Refurbished) Includes a free 30-day trial of NeatCloud, to sync and back up Neat files, and access them anywhere from browser or mobile device.Slim and lightweight, can run on USB from your computer, Neat reads and extracts the information from whatever you scan - creating digital content For El Capitan users: In recent testing, the latest version of Neat for Mac drivers appears to resolve the underlying Mac Image Capture issue and allows you to scan from within Neats desktop software environment. If you are having difficulties getting your Neat scanner to either connect to your computer or scan then please follow the steps below. Check the connections Make sure that both ends of the USB cable are properly and securely connected to your device and Mac. Try unplugging your device and then plugging it back in. If you have a NeatDesk, make sure the power cable is plugged in as well.Power Cycle Your Scanner Try turning your device off, waiting 5 seconds and then back on. If you have a Neat Check USB Device Tree Plug the device directly into a USB port on the computer. Avoid plugging the device into a keyboard, display, or standalone hub.Quit associated applications Try quitting Neat and then opening it again. Also, make sure that you do not have Image Capture open.