SwissGear Skyscraper Backpack With 16" Laptop Pocket nylon zipper closure Brand-new authentic merchandise. Authorized dealer-warranty is valid. Covers failures due to structural defects, stains, rips or tears, seam separation, loss of latex backing and more. No deductibles or hidden fees. Shipping included on all repairs. Fully transferable. Easy claims process online 24/7. If we can't fix it, we will send you an Amazon e-Card reimbursement for your product purchase price. Plan term and select coverage begins date of purchase and is inclusive of the manufacturer's warranty. All other coverage begins after the manufacturer's warranty expires. Plan is fully refunded if canceled within 30 days. Plan contract will be emailed from Asurion within 24 hours of purchase. This will not ship with your product.