Cuisinart CHW-12 Coffee Plus 12-Cup Programmable Coffeemaker with Hot Water System, Black/Stainless Fully automatic with 24-hour programmability, self-clean function and 1-4 cup setting.Please review the demo video under product images and also the User Manual for any troubleshooting Brew Pause feature, adjustable carafe temperature control (low, medium, high), adjustable auto-shutoff, hot Water System lets you enjoy instant teas, soups, cocoas and more 12-cup glass carafe has a drip-free pour spout and a comfortable handle for easy serving Product Built to North American Electrical Standards. Item does not have a back light feature. Refer user guide page 8 for trouble shooting steps Separate Hot Water System has its own power button and 54-ounce water reservoir, operates independently or at the same time as the coffeemaker