OUUO Cordless Stainless Steel Double Wall Electric Water Kettle 1.9 quart The OUUO Electric Kettle comes with 100% Stainless Steel Interior and housing. Stainless Steel housing, Stainless Steel pot, Stainless Steel Lid, Stainless Steel Spout, and Stainless Steel Rim. Easy "on/off" switch, auto shut-off, luminated LED power switch lights up when Kettle is on and automatically turns off when water has reached a rolling boil, with boil-dry protection. 1.8 Liter/ 1.9 Quart Capacity. 120V 60Hz, 360-degree power base for graceful cord-free serving.Non-artificial damage, one year free replacement warranty. NO plastic in contact with hot water. Double Wall Cool Touch Stainless Steel Exterior, No Scalding Hazard, Boils Water Quicker and Keeps Warm Longer. Saves Energy and Safe to Use. Troubleshooting Guide steps for frequent issues. 1. Plug in and does not heat water: a. Kettle not plugged in, Accidentally starting an empty kettle is prevented by unplugging the baseplate. Please put water in the kettle. b. Outlet not working properly. Presuming you have plugged in the power cord, the failure of the kettle to turn on may be due to a malfunctioning power outlet. c. Plug or cord damaged. Visually inspect the cord and the plug. If there is damage (bent/missing prongs or cuts in the cord) or a faulty connection at the baseplate or outlet, the kettle may not work. d. ON/OFF switch malfunctioning. If the ON/OFF switch is internally damaged or is not working properly, it will prevent voltage being applied to the heating element. 2 . Auto shut off after boiling does not work: a. Kettle lid not closed and properly seated. Inside the kettle there is a metal tube next to the handle. At the top of the tube is a hole. Steam from the boiling water enters that hole and flows down the tube to heat the thermostat. If the kettle lid is not properly seated, steam cannot build up inside the kettle lid 'dome' and the thermostat will not reach the desired temperature to trigger the automatic shut-off feature. Try boiling water again after reseating the kettle lid and ensuring that it is 'locked' in place. If the kettle still fails to shut off automatically, then you have a bad thermostat or thermostatic switch. Please contact us, we could re-send you a new kettle free, and you could keep the old one, no need to return to us. b. Automatic shutoff fails to operate. Maybe you have a bad thermostat or thermostatic switch. Please contact us, we could re-send you a new kettle free, and you could keep the old one, no need to return to us. 3. IT doesnt works: a. The kettle and indicator light do not work when the power switch is up. Make sure the kettle is seated properly on the power base and that the base is connected to a functioning electrical outlet. b. Kettle not plugged in, Accidentally starting an empty kettle is prevented by unplugging the baseplate. Please put water in the kettle. c. Outlet not working properly. Presuming you have plugged in the power cord, the failure of the kettle to turn on may be due to a malfunctioning power outlet. d. Plug or cord damaged. Visually inspect the cord and the plug. If there is damage (bent/missing prongs or cuts in the cord) or a faulty connection at the baseplate or outlet, the kettle may not work. e. ON/OFF switch malfunctioning. If the ON/OFF switch is internally damaged or is not working properly, it will prevent voltage being applied to the heating element. f. The heating element has failed completely.