DeLonghi America ECAM28465M Prima Donna Fully Automatic Espresso Machine with Lattecrema System Patented Single Touch Latte Crema System Stainless Steel Housing with Digital Display Memory Function MAINTENANCE: DeLonghi machines require half the cleaning time of other brands, unlike competitor machines, which require chemical cleaning tablets monthly. Hot Water Spout to be used for Tea or Hot Chocolate NOTE: Refer user manual - attched in this page Utilize De'Longhi's specialized call center for help in setting up and maintaining your machine at 866-528-8323 (LatteBest)