Neato XV-21 Pet & Allergy Automatic Vacuum Cleaner Neato XV-21 Pet and allergy automatic vacuum, charging base, boundary marker Features: Powerful cleaning system specially designed for pet owners and allergy sufferers High performance vacuum removes all kinds of dirt and cleans all floors: carpets, rugs, hardwood, laminates, tile, and stone Clean the charging contacts on the back of the robot as well as on the front of the charging base with a soft cloth Automatically returns to charging base when vacuuming is concluded, kindly refer the video and the user manual given below for troubleshooting steps