Hello Kitty Canvas Backpack Bag w/ Bow & Ears (Black & White Stripe) Official Licensed Product Full Size 16" School Backpack 3D DENIM BOW, AND DENIM EARS. 12" x 16" x5" What's Covered: mechanical and electrical failures during normal use, 100% parts and labor Get fast repairs or replacements from SquareTrade, an Allstate company 24/7 customer support, free shipping for all repairs, no deductibles or hidden fees Cancel anytime, full refund in first 30 days, fully transferable with gifts SquareTrade Protection Plans are only valid for new or Amazon certified refurbished products purchased at Amazon in the last 30 days. By purchasing this Protection Plan you agree to the Protection Plan Terms & Conditions (http://www.squaretrade.com/terms-standard). Your Protection Plan Terms & Conditions will be delivered via email within 24 hours of purchase