Exerpeutic 4000 Magnetic Recumbent Bike with 12 Workout Programs Item may ship in more than one box and may arrive separately The Air Soft seat is large and oversized and utilizes aerodynamic health care technology, allowing air to breathe through the fabric The molded mesh and contoured designed backrest together with the elbow rest pads will help reduce any back stress and provide real comfort when working out A 12 Workout Programmable Computer with time, distance, RPM, Watts, Heart Rate Control and 4 individual settings The 24 level Magnetic Tension system is adjusted by the user via the computer console.Gel pad for mobile devices included for extra stability Extended Weight Capacity up to 325lbs.Kindly refer the user manual attached below for troubleshooting steps and instructions.