Job Title: Data analyst
Company: Aer Lingus
Location: Dublin, County Dublin, Ireland
Description:
Your role

Applications are currently being invited for the role of Data Analyst reporting into the Data & Insights Manager. We are seeking a highly motivated and data-driven individual to join our Global Contact Centre team as a Data Analyst. In this role, you will play a critical role in driving business decisions through data analysis, visualizations, and insights. You will work closely with the Data and Insights Manager and cross-functional teams to provide actionable insights to improve the customer experience.

We offer a fast-paced and dynamic working environment, with opportunities for growth and development. If you are a data-driven individual with a passion for customer experience, we encourage you to apply for this exciting opportunity and join our growing data analytics team

Principal Accountabilities/Responsibilities


Utilize SQL and/or Python to extract, clean and analyse large datasets from various sources.
Design, develop and implement data visualizations to effectively communicate complex data insights to stakeholders.
Collaborate with cross-functional teams to identify key business questions and provide actionable insights to support decision making.
Be the data point of contact for the Head of the Contact Centre.
Communicate insight to the Head of Contact Centre, Head of Customer Experience, and the CCO.
Monitor and analyse key performance metrics to identify trends, patterns and opportunities for improvement and support data-driven strategies.
Bridge the gap between raw data and actionable business insights for decision-making.
Develop and maintain data dashboards, reports and tools to enable self-service analytics.
Stay up-to-date with the latest data analysis and visualization techniques and tools to continuously improve data insights


Your Qualifications And Key Criteria

To be considered for the role of Customer Contact Centre Data Analyst, candidates must meet the following:


Bachelor's degree in a relevant field such as Mathematics, Statistics, Computer Science, or Economics or proven background in the area of data analysis or similar field.
2-4+ years of experience in a data analysis role, with a focus on customer experience
Strong SQL and/or Python skills (Python desired, but not required), with a proven ability to manipulate large datasets.
Experience with data visualization tools such as Tableau, PowerBI, or QlikView.
Knowledge of AWS Connect system beneficial.
Strong analytical skills, with a passion for solving complex problems through data.
Excellent communication skills with the ability to translate complex data insights into actionable recommendations and proven strength in storytelling with data.
A passion for improving customer experience and driving business outcomes.


Closing Date: 24th April 2025

At Aer Lingus, we embrace diversity and believe in providing equal opportunities to all qualified individuals. We are dedicated to cultivating an inclusive and respectful work environment that values employees' unique backgrounds, experiences, and perspectives. We do not discriminate based on race, gender, sexual orientation, age, disability, or any other protected status. If you have any questions or require any accommodations to support you in your application, please contact us at recruit@aerlingus.com.

Division / Department

Customer - Commercial Business Management
Show more