Job Title: Customer Insights Analyst
Company: Nextdoor
Location: New York, NY
Description:
#TeamNextdoor

Nextdoor (NYSE: KIND) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com.

Meet your Future Neighbors

As an Insights Analyst at Nextdoor, you’ll leverage in-depth industry and company knowledge to generate actionable data-driven insights for Nextdoor’s customers (advertisers). In this role, you’ll collaborate with sales and product teams to demonstrate the value of Nextdoor to our customers through both quantitative and qualitative methods. You will analyze proprietary and third-party data to provide insights on Nextdoor’s audience and customers’ advertising performance. You also take the lead in surface trends and craft data-driven proof points for company marketing materials.

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees.

The Impact You’ll Make

If you want to tackle an open-ended challenge, master a broad range of skills and tools, and help grow a world-class Customer Insights & Analytics team from the ground up, this is the place for you.

Your Responsibilities Will Include


Conducting in-depth analysis to better understand how neighbors interact on Nextdoor and uncover emerging trends
Communicating complex quantitative data and research results to key business stakeholders and ensure findings are effectively applied
Leveraging data-driven insights to provide support during all phases of the sales cycle
Developing dashboards, templates, and tools that allow the Sales team to share actionable insights with all of Nextdoor’s customers
Partnering closely with cross-functional partners such across Sales, Marketing, and Product Development to design and implement effective solutions for customers
Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises
Build in-person relationships with team members and contribute to Nextdoor’s company culture


What You’ll Bring to The Team


2-4 years demonstrated experience and performance in a fast-paced work environment such as a fast-growing technology company, and/or the ability to perform at an advanced level in the domain
Educational (or extracurricular) background in quantitative fields such as analytics, statistics, mathematics, economics, or the social sciences
Experience analyzing and manipulating data sets (with spreadsheets, data visualization tools like Tableau/Looker/PowerBI or analytics tools like Jupyter notebooks) to understand patterns and provide insights
Familiarity with data extraction tools such as SQL and statistical software such as Python or R
Experience communicating quantitative data to all types of audiences
Foundational understanding of field experiment design, survey sampling, and statistical significance
You’re deeply curious about how to empower neighbors to strengthen their communities, how local businesses enhance their communities, and about what makes different neighborhoods around the globe thrive.
Bonus:
Experience with syndicated tools like GlobalWebIndex, Comscore, Simmons, MRI, etc.
Familiarity with survey tools such as Qualtrics or SurkeyMonkey

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create our rewards package. Total compensation will vary depending on your relevant skills, experience, and qualifications.

The starting salary for this role is expected to range from $105,000 - $130,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role. Compensation may also vary by geography.

We expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date will take place within 3 months of your start date.

When it comes to benefits, we have you covered! Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we serve. We encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.
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