annual report and accounts    2010 1 highlights
2 chairman’s statement 
4 chief executive’s report 
6 finance director’s review
8 board of directors
10 directors  advisers
11 directors’ report
13 statement of directors’ responsibilities
14 remuneration report
15 report of the independent auditor
16 consolidated statement of comprehensive income 
17 consolidated statement of financial position
18 company statement of financial position
19 consolidated statement of changes in equity
20 consolidated cash flow statement
21 company cash flow statement
22 notes to the accounts
37 financial calendar
with a national network of 71 accident repair
centres and a fleet of mobile vans located
across england scotland and wales employing
over 2200 people it is the largest dedicated
provider of accident repair services in the uk 
nationwide provides
automotive crash repair 
and accident administration
services principally to the 
uk insurance industry
nationwide accident repair services plc annual report and accounts 2010 “against trading conditions which showed no material
improvement on the prior year our results show a 19
rise in profit before tax this increase in profitability was
helped by an improvement in gross margins reflecting
our continued focus on operational efficiencies and on
the cost base as well as a more favourable mix of repair
work undertaken
growth opportunities for us in both the insurance and
non

Summary:
 chief executive’s report
michael wilmshurst
chief executive
4 nationwide accident repair services plc annual report and accounts 2010
introduction
i am pleased to report on our progress at the end
of the first year of our three year growth plan
after a good first half we closed the year having
delivered a strong overall trading performance
with gross margins for the 12 months up by over
one percentage point on last year to 472 and
earnings per share after non