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 tikit group plc
12 gough square
london ec4a 3dw
t 44 0 20 7400 3737
f 44 0 20 7400 3738
wwwtikitcom
stock code tik
 annual report and financial statements 
year ended 31 december 2008
 professional it
for law ﬁ rms and accountancy practices
tikit group plc annual report and financial statements year ended 31 december 2008
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about tikit
tikit is a leading supplier of software solutions and services to legal and 
accounting ﬁ rms worldwide
tikit’s client list totals more than 1000 legal and accounting ﬁ rms in the uk 
europe and the united states these include more than 90 of the uk’s top 100 
law ﬁ rms 20 of the top 50 us law ﬁ rms and 18 of the top 50 uk accountancy 
ﬁ rms
tikit combines an unmatched understanding of the technology needs of legal 
and accounting ﬁ rms with a broad portfolio of solutions and services to match 
those needs
tikit’s solutions and services span the it spectrum and include ﬁ nancial and 
practice management content management document production customer 
relationship management and infrastructure services 
tikit is listed on the london stock exchange aimtik  
our services
n client relationship management
n content management
n finance  business process 
 management
n document productivity
n online learnings
n practice management software for 
midsized legal firms
n network  integration services
n managed services and support
1999
june
1999
tikit 
emarketing
launched
1999
june 
2001
tikit listed
on aim
2001
november 
2001
aurra 
consulting
acquired
2001
august 
2002
granite  
comfrey 
acquired
2002
august 
2004
lecsoft 
acquired
2004 1994
january
1994
tikit founded
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highlights
 cautionary statement
this annual report contains forward looking statements which are made in good faith based on the information available at the time of its approval
it is believed that the expectations reﬂ ected in these statements are reasonable but they may be affected by a number of risks and uncertainties that
are inherent in any forward looking statement which could cause actual results to differ from those currently anticipated
contents
01 highlights
 02 chairman’s statement  
06 chief executive’s statement
 10 about tikit
 20 financial review
 22 group directors
 24 corporate governance statement
 26 remuneration report
 28 report of the directors
 33 statement of directors’ responsibilities
 34 report of the independent auditors
 36 consolidated income statement
 37 consolidated statement of recognised   
  income and expense
 38 consolidated balance sheet
 39 consolidated cash flow statement
 40 notes to the consolidated
  financial statements
 74 company balance sheet
 75 notes to the company financial
  statements
 85 notice of agm
2008
april
2008
tfb
acquired
2005
june
2005
tikit spain
founded
2005
september
2005
shamrock
marketing
acquired
2005
february
2005
ressoft
acquired
key financial results presented under ifrs
   increase 
 2008 2007 decrease
revenues £285m £264m 8
operating proﬁ t before sharebased 
charges and amortisation £42m £36m 16
proﬁ t before taxation £35m £34m 3
earnings per share before sharebased 
charges and amortisation 220p 203p 8
basic earnings per share 181p 186p 3
dividend per share 60p 50p 20
net cash at year end £03m £25m
1
december
2004
tikit acquires
nis systems
 from myob
2004
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mike mcgoun 

Summary:
 6
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david lumsden
chief executive’s statement
sales of tikit 
developed software 
were £16m an 
increase of 100 
over the prior year 
i am pleased to report that we continue to 
make good progress with the group’s strategy 
of increasing revenues from our proprietary 
software and support operations our leading 
position in the uk legal market sector enables 
us to design software that meets our clients’ 
requirements and provide a depth and breadth 
of support that is unmatched by our competitors 
our managed services business performed 
particularly well and made a positive contribution 
to the group’s results
it was evident in the spring of last year that the 
weakening economic conditions caused many law 
firms to revise their capital expenditure budgets 
and we saw a subsequent reduction of spend in 
largescale software projects from june onw ar ds   
as a result our consultancy business was 
affected by lower than planned implementation 
revenues and software sales in the second half of 
the year were disappointing
the group currently operates and is managed 
across three core business streams consultancy 
managed services and software sales clients 
are delivered an integrated solution based upon a 
managed blend of these three areas of expertise
the table below summarises group revenues by 
business category
twelve months to   increase
31 dec 2008 2007 decrease
 £ m £ m 
consultancy 80 79   1
managed services 125 96 30
software sales 69 81 15
other incl hardware 11 08 50
total 285 264   8
acquisition of tfb
in april 2008 tikit acquired tfb a leading 
supplier of practice management systems to 
the midmarket and smaller uk law firms this 
transaction not only added almost 500 new law 
david lumsden
chief executive
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firms to tikit’s client base but also enhanced 
the strength of the senior management team 
in line with our stated strategy it increased our 
managed services revenues through its strong 
support business and also added important 
tikitowned software revenues the benefit 
of crossselling opportunities is starting to 
come through and this midmarket expertise 
strengthens the tikit proposition revenues from 
tfb’s contracted managed services now cover 
95 of its overheads making this a particularly 
strong business in the current environment the 
benefits of being part of tikit group in terms of 
financial strength and industry expertise have 
accelerated tfb’s customer mandates against 
weaker competitors in the sector tfb’s practice 
management software won many awards during 
the year culminating in its highest accolade 
as the law society’s top practice managment 
system pms product
consultancy 
revenues from consultancy services were 
maintained at the same level as 2007 which was 
lower than planned as a result of the reduction in 
software capital spend by some of our c us t omer s   
however our utilisation and daily rate levels were 
higher than last year particularly in our financial 
application areas 
there were two large scale customer 
relationship management crm implementation 
projects undertaken during 2008 at ashurst 
and mayer brown we believe both will provide 
excellent reference points for other law firms 
considering investment in this application area
document management the backbone 
application for tikit over the past 14 years has 
moved on now to encompass the whole content 
management area within law firms and large 
accountancy practices enterprise search and 
web portal access now form an integral part 
of the expertise needed to be credible with 
clients and tikit are recognised as the leading 
consultants in all of these areas significant 
content management and enterprise search 
projects were undertaken at taylor wessing 
bechbruun and plesner as well as new 
customers in the financial services market
our specialist practice management consulting 
team has now established an excellent 
reputation in its field with law firms and has 
won significant business with larger firms 
such as allen  overy and dwf additionally it 
entered into a partnership with elite a thomson 
reuters business where tikit is the preferred 
implementation partner for elite in europe
managed services 
revenues from managed services increased by 
30 in 2008 to £125 million 2007 £96m 
tikit now has approximately 1000 clients taking 
contracted support services 18 of which are 
in mainland europe and 89 of which are in the 
usa contract retention rate remains steady at 
approximately 95 the consolidation of our 
helpdesks into a single client interface and the 
implementation of the client care management 
integrated software have not only improved 
our service to clients but has also improved 
the efficiency of our own operations clients 
can now receive selfservice support and 
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chief executive’s statement continued
our management reports guide us to further 
opportunities for tikit to offer other services for 
example training 
our technology infrastructure business nis 
had a very good year implementing a number 
of complex citrix installations including 
accountancy client mercer  hole tikit are now 
established as the leading uk consultancy and 
implementation experts for riverbed a product 
used to resolve remote networking performance 
issues and have now successfully deployed this 
exciting product andor citrix into 14 large uk 
clients including kingston smith sj berwin 
clyde  co and thomas eggar
software sales
revenues from software sales fell to £69m 
2007 £81mas a result of the deferment 
by some clients of capital projects as well 
as a lower than anticipated take up of newly 
introduced products such as redwood analytics 
the group has invested considerable resources 
in the development of applications which provide 
‘outofbox’ workflow solutions to our clients 
based upon the metastorm bpm software and 
although some sales were made in the final 
quarter of 2008 the momentum now attached to 
this offering should lead to better levels of sales 
in 2009
sales of the marketleading crm lexisnexis 
interaction software were lower than 
anticipated with a commensurate shortfall in 
implementation revenues however sales of 
our own addon software tikit emarketing 
were encouraging following the release of an 
updated version late in 2007 sales in the usa 
where there are over 500 potential sites were 
particularly strong 
sales of tikit developed software the intellectual 
property rights ipr to which are vested in 
the group were encouraging especially in the 
second half total sales of tikit ipr were £16m 
including a contribution of £07m from tfb 
an increase of 100 over the prior year 
2007 £08m
outlook
given the tougher trading conditions expected 
over the next 12 to 18 months we will continue 
to focus on providing excellent service levels in 
order to maintain the high renewalrate of our 
managed services contracts revenues from 
these contracts represented 44 of the group’s 
revenues in 2008 and are a key element of the 
group’s strategy
our continued focus on tikit’s own software 
should enable our clients to capitalise on their 
existing investment in crm and document 
management systems as we provide highvalue 
lowcost addon applications in addition we 
anticipate increased penetration by tfb into the 
midsize law firm market as a result of it being 
part of tikit group
the operational focus for 2009 will be to 
continue to place particular emphasis on 
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tikitowned software sales better utilisation 
of resources strong cost control and cash 
management in order to deliver increased 
margins from an improved business mix
 
trading in the first 10 weeks of 2009 has been 
satisfactory and we expect to meet our internal 
first quarter targets tight cost control in 2009 
should help to mitigate our exposure to any 
further capital project deferrals by our clients
david lumsden
chief executive
tikit group plc
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