annual report and accounts    2010 1 highlights
2 chairman’s statement 
4 chief executive’s report 
6 finance director’s review
8 board of directors
10 directors  advisers
11 directors’ report
13 statement of directors’ responsibilities
14 remuneration report
15 report of the independent auditor
16 consolidated statement of comprehensive income 
17 consolidated statement of financial position
18 company statement of financial position
19 consolidated statement of changes in equity
20 consolidated cash flow statement
21 company cash flow statement
22 notes to the accounts
37 financial calendar
with a national network of 71 accident repair
centres and a fleet of mobile vans located
across england scotland and wales employing
over 2200 people it is the largest dedicated
provider of accident repair services in the uk 
nationwide provides
automotive crash repair 
and accident administration
services principally to the 
uk insurance industry
nationwide accident repair services plc annual report and accounts 2010 “against trading conditions which showed no material
improvement on the prior year our results show a 19
rise in profit before tax this increase in profitability was
helped by an improvement in gross margins reflecting
our continued focus on operational efficiencies and on
the cost base as well as a more favourable mix of repair
work undertaken
growth opportunities for us in both the insurance and
non

Summary:
 introduction
i am pleased to report that nationwide
continues to make progress against trading
conditions which showed no material
improvement on the prior year results show a
19 rise in profit before tax this increase in
profitability was helped by a one percentage
point improvement in gross margins reflecting
our continued focus on operational efficiencies
and on the cost base as well as a more
favourable mix of repair work undertaken
during the year we also invested significantly in
our corporate infrastructure and in equipment 
the group’s balance sheet and cash position
remain very strong and we are pleased to be
recommending an increase in the final dividend
i reported in my half year statement that we
had commenced a three year growth plan
aimed at developing our activities in our core
insurance marketplace and increasing our
presence in the non