# **<u>Table A14. Consumer Protection: Selected Responses</u>**

||**ALL**|**ADV**|**EMDEs**|
|---|---|---|---|
|**A. In Order to Enforce Consumer Protection Laws and Regulations:**|**% Yes**|**% Yes**|**% Yes**|
|Your agencycan issue warnings to financial institutions.|69|71|67|
|Your agencycan requireproviders to refund excess charges.|33|26|35|
|Your agencycan requireproviders to withdraw misleadingadvertisements.|56|66|52|
|Your agencycan impose fines andpenalties.|59|54|59|
|Your agencycan issuepublic notice of violations.|41|71|28|
|Your agencycan withdraw the offending provider’s license to operate.|41|57|34|
|**B.**<br>**By Law or Regulation, the Following is Part of the Disclosure**<br>**Requirements that Banks Need to Comply with Upon Signing any**<br>**Financial Product Contract:**|**% Yes**|**% Yes**|**% Yes**|
|Plain language requirement (Clear and simple language that can be readily understood<br>byanycustomer).|61|64|60|
|Local language requirement.|49|50|48|
|Prescribed standardized disclosure format(e.g.,one-page "KeyFacts" document).|37|47|33|
|Clearlyspell out recourse rights andprocesses.|50|53|49|
|**C. By Law or Regulation, the Following is Part of the Disclosure**<br>**Requirements that Banks Need to Comply with Upon Signing a Deposit**<br>**Contract:**|**% Yes**|**% Yes**|**% Yes**|
|Annualpercentageyield and interest rate.|66|58|69|
|Method of compounding.|47|46|47|
|Minimum balance requirements.|50|44|52|
|Fees andpenalties.|62|61|62|
|Earlywithdrawalpenalties.|59|61|57|
|**D. By Law or Regulation, the Following is Part of the Disclosure**<br>**Requirements that Banks Need to Comply with Upon Signing a Credit**<br>**Contract:**|**% Yes**|**% Yes**|**% Yes**|
|Annualpercentage rate usinga standard formula.|64|53|69|
|Fees.|66|56|71|
|Computation method(average balance,interest).|53|47|56|
|Required insurance.|46|42|48|
|**E.**<br>**By Law or Regulation, the Following is Part of the Disclosure**<br>**Requirements for Periodic Statements for Deposit Products:**|**% Yes**|**% Yes**|**% Yes**|
|Annualpercentageyield calculated usinga standard formula.|37|36|38|
|Amount of interest earned.|44|39|46|
|Fees imposed.|42|42|42|
|Account balance.|49|39|53|
|**F.**<br>**By Law or Regulation, the Following is Part of the Disclosure**<br>**Requirements for Periodic Statements for Credit Products:**|**% Yes**|**% Yes**|**% Yes**|
|All transactions concerningthe account for theperiod covered bythe statement.|51|53|50|
|Annualpercentage rate(applied duringtheperiod).|48|44|49|
|Interest charged for theperiod.|55|50|57|
|Fees charged for theperiod.|54|47|57|
|Minimum amount due.|44|42|45|
|Date due.|48|50|48|
|Outstandingbalance.|48|50|48|
|**G. Specific Provisions in the Existing Laws and Regulations Restrict:**|**% Yes**|**% Yes**|**% Yes**|
|Deceptive advertising.|66|78|62|
|Unfair or high-pressure selling practices.|51|68|44|
|Abusive collectionpractices.|42|50|38|
|Unauthorized use of client data or breach of client confidentiality.|70|78|67|

Source: Calculations based on the 2011–12 Bank Regulation and Supervision Survey. Notes: ADV: advanced economies, EMDEs: emerging and developing economies (Table 1 provides the complete list of countries). Values in parentheses refer to the 2007 Bank Regulation and Supervision Survey.

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