**Table 3. Visit characteristics**

|Total wait time|<br>Total Interview<br>**Savings**|Product offered|Total wait time|<br>Total interview<br>|<br> <br>**Credit**|Approved|Amount offered -|
|---|---|---|---|---|---|---|---|
|<br>(minutes)|<br> <br>time (minutes)|<br>aligned with needs|<br>(minutes)|<br> <br>time (mintues)|<br> <sup>Total visits</sup>|<br>credit|<br>requested (USD)|
|(1)|(2)|(3)|(4)|(5)|(6)|(7)|(8)|
|HL * HI<br>-0.823|5.616**|-0.009|0.007|5.875**|-0.006|-0.004|-7.939|
|(1.220)|(2.493)|(0.077)|(1.438)|(2.528)|(0.087)|(0.064)|(70.678)|
|HL * LI<br>-0.919|3.977*|0.012|1.578|4.178**|-0.040|0.003|-46.016|
|(1.013)|(2.190)|(0.073)|(1.174)|(2.017)|(0.076)|(0.056)|(54.230)|
|Investment<br>0.548<br>(0.750)|1.683<br>(2.048)|0.036<br>(0.066)||||||
|High indebtedness|||0.713|2.264|-0.033|-0.021|-194.393***|
||||(1.240)|(2.048)|(0.085)|(0.056)|(55.355)|
|Formal dress<br>-0.213|0.394|-0.080**|1.441*|0.677|0.010|0.007|-49.061|
|(0.870)|(1.150)|(0.030)|(0.838)|(1.460)|(0.046)|(0.031)|(60.263)|
|R-squared<br>0.124|0.144|0.115|0.096|0.189|0.302|0.265|0.091|
|**Observations**<br>392|392|392|435|435|435|435|308|
|Peru<br>121|121|121|150|150|150|150|80|
|Mexico<br>105|105|105|115|115|115|115|88|
|Ghana<br>166<br>|166|166|170|170|170|170|140|
|**Means for control auditors**||||||||
|Dep. Variable<br>6.773|15.371|0.773|6.327|19.782|1.406|0.624|-11.297|
|<br>Peru<br>6.389|14.222|0.944|7.368|14.895|1.211|0.342|-70.571|
|Mexico<br>10.462|9.308|0.923|8.303|30.576|1.970|0.697|-73.750|
|Ghana<br>5.094|18.736|0.642|2.833|14.100|1.033|0.900|99.031|
|**P-value of test**||||||||
|_HL * HI = HL * LI_<br>0.935|0.255|0.698|0.100|0.396|0.591|0.903|0.619|
|_HL = 0_<br>0.640|0.095|0.925|0.129|0.060|0.794|0.992|0.694|
|**Panel A: Means**||||||||
|Commercial Banks<br>9.414|17.562|0.805|8.989|18.194|1.151|0.495|-0.937|
|Peru<br>8.460|20.800|0.900|10.500|20.479|1.208|0.417|-5.237|
|Mexico<br>15.909|11.667|0.818|11.895|16.158|1.158|0.263|97.500|
|Ghana<br>5.711|18.289|0.689|4.077|15.462|1.038|0.808|-27.060|
|Other Financial Inst.<br>5.439|18.220|0.792|4.277|20.482|1.337|0.713|-106.612|
|Peru<br>7.028|19.690|0.887|6.529|15.951|1.363|0.392|42.787|
|Mexico<br>7.153|14.292|0.958|4.456|37.544|2.018|0.807|-200.306|
|Ghana<br>3488|19694|0636|2611|16938|1049|0903|-132660|
|.<br>**Panel B: P-values of difference in means**|.|.|.|.|.|.|.|
|Mexico-Peru<br>0.080|0.000|0.585|0.624|0.000|0.000|0.000|0.003|
|Mexico-Ghana<br>0.000|0.000|0.000|0.000|0.000|0.000|0.000|0.441|
|Peru-Ghana<br>0.000|0.553|0.000|0.000|0.574|0.000|0.000|0.023|
|Commercial Banks - Other Fin. Inst.<br>0.000|0.596|0.765|0.000|0.070|0.000|0.000|0.096|
|_Commercial Banks_||||||||
|Mexico-Peru<br>0.004|0.000|0.288|0.646|0.269|0.644|0.248|0.026|
|Mexico-Ghana<br>0.000|0.002|0.201|0.018|0.853|0.172|0.000|0.012|
|Peru-Ghana<br>0.117|0.267|0.010|0.008|0.092|0.051|0.001|0.371|
|_Other Financial Inst._||||||||
|Mexico-Peru<br>0.927|0.011|0.113|0.835|0.000|0.000|0.000|0.005|
|Mexico-Ghana<br>0.000<br>|0.001|0.000|0.001|0.000<br>|0.000|0.026|0.433|
|Peru-Ghana<br>0.003|0.998|0.000|0.000|0.467|0.000|0.000|0.037|
|This table reports the estimation of the following speci<br>auditor,_j_ indexes the visiting institution,_HL i_ is an ind<br>|fication:_y ij = β 1 _<br>icator for high lite<br>|_HL i * HI ij + β 2 HL _<br>racy or experience,_H_<br>|_i * LI ij + β 3 INV_<br>_I ij_ takes value 1 i<br>|_i + β 4 F ij + β 5_<br>f auditor_i_ visiti<br>|_L i + β 6 C i _<br>ng institution <br>|_+ γ G i + ε ij_, <br>_j_ quotes a hi<br>|where_i_ indexes the<br>gh interest rate (high<br>|
|competition in case of savings), while_LI ij_ is an indicato|r for a low intere|st rate quote (low com|petition). In addit|ion,_INV i_ is a d|ummy that tak|es the value o|f 1 if auditor_i_ has a|
|<br>preference for an investment account or fixed term depo|sit (0 if transactio|n account), for credit|auditor-branch pa|irs it is replaced|with the dum|my_HD i_ tha|t takes the value of 1|
|iftheauditoraskedfor aloanamounting to70 percent|ofits household|income(0ifaskedfo|raloanof20 per|centofits hous|holdincome)|Thedumm|_F _takes value1if|
|<br>auditor_i_ visiting institution_j_ was dressed formally. To|<br>tal wait time in c|<br>olumns (1) and (4) rep|<br>ort the average w|<br>ait time in minu|.<br>tes for savings|<br>and credit a|_ij_ <br>uditors, respectively.|
|<br>Total interview time in columns (2) and (5) is the avera<br>auditor was offered the type of savings product he or sh|<br>ge face to face ti<br>e was looking for|<br>me with staff in minu<br>(investment/fixed ter|<br>tes. Dependent va<br>m or transaction).|<br>riable in column<br>Total visits in co|<br>(3) is a dum<br>lumn (6) is th|<br>my variable i<br>e number of|<br>ndicating whether an<br>visits in each auditor-|
|<br>branch pair. Approved credit in column (7) is a dumm|<br>y variable that ta|<br>kes the value of 1 if|<br> auditor qualified|<br> for credit. Colu|<br>mn (8) reports|<br> the differen|<br>ce between the loan|
|amount offered by the institution and the amount requ|ested by auditor,|converted to USD us|ing the prevailin|exchange rate|at the time of|the visit. All|regressions include|
|country fixed effects, auditor's gender, dummies for <br>(ht) d hd f f tti|visits to commer<br>f i dit|cial institutions and <br>l i f 20|provincial areas. <br>t f hh|Control auditor<br>ld i (l|s were assign<br>idbtd|ed the script <br>f dit|without experience<br>dit Stdd|
|neopye an a preerence or a ransacon accoun<br>are clustered at the auditor level and are reported in par|or savngs au<br>enthesis under coe|s or a oan sze o<br>fficient estimates. Le|percen o ouse<br>vels of significanc|o ncome ow<br>e * p<0.10 ** p|neeness<br><0.05 *** p<0|or cre a<br>.01.|s. anar errors|