# **GLOBAL FINDEX QUESTIONNAIRE**

|**1**<br>Do you, either by yourself or together with someone else,<br>currently have an account at any of the following places? An ac-|**4**<br>In a typical month, about how many times is money deposited<br>into your personal account(s)? This includes cash or electronic|
|---|---|
|<br>count can be used to save money, to make or receive payments,<br>or to receive wages and remittances. Do you currently have an|<br>deposits, or any time money is put into your account(s) by your-<br>self or others. (Read 1-4)|
|<br>account at (read A and then B, where applicable)?<br>|1<br>0|
|**A**<br>A bank or credit union (or another fnancial institution, where<br>|2<br>1 - 2 times|
|applicable – for example,cooperatives in Latin America)<br>|3<br>3 - 5 times|
|**B**<br>The Post Offce (for example, [insert local example])|4<br>6 times or more|
|1<br>Yes||
||5<br>(DK)|
|2<br>No<br><br>|6<br>(Refused)|
|3<br>(DK)<br>|**5**<br>In a typical month, about how many times is money taken out|
|4<br>(Refused)|of your personal account(s)? This includes cash withdrawals,|
|**2**<br>Do you use your account(s) for personal transactions, business|electronic payments or purchases, checks, or any other time<br>|
|purposes, or both?|money is removed from your account(s) by yourself or others.<br>|
|1<br>Personal transactions|(Read 1-4)<br><br>|
|2<br>Businesspurposes|1<br>0|
|3<br>Both|2<br>1 - 2 times|
|4<br>(DK)|3<br>3 - 5 times|
|5<br>(Refused)|4<br>6 times or more|
|**2a**<br>A microfnance institution is an organization that provides small|5<br>(DK)|
|<br>loans [(where applicable, read:) such as INSERT LOCAL EX-<br>|6<br>(Refused)|
|AMPLES]. Are you aware of any microfnance institutions?*|**6**<br>When you need to get cash (paper or coins) from your|
|1<br>Yes|<br>account(s),doyou usually get it (read 1-4)?|
|2<br>No|1<br>At an ATM|
|3<br>(DK)|2<br>Over the counter in a branch ofyour bank or fnancial institution|
|4<br>(Refused)|3<br>Over the counter at a retail store,or|
|**2b**<br>In the past 12 months, have you borrowed any money from a<br>microfnance institution?*|4<br>From some other person who is associated with your bank or<br>fnancial institution|
|1<br>Yes|5<br>(Do not withdraw cash)|
|2<br>No|6<br>(DK)|
|3<br>(DK)|7<br>(Refused)|
|4<br>(Refused)|**7**<br>When you put cash (paper or coins) into your account(s), do you|
|**2c**<br>In the past 12 months, have you saved any money at a microf-|usuallydo it (read 1-4)?|
|nance institution?*|1<br>At an ATM|
|1<br>Yes|2<br>Over the counter in a branch ofyour bank or fnancial institution|
|2<br>No|3<br>Over the counter at a retail store,or|
|3<br>(DK)|4<br>Using some other person who is associated with your bank or<br>|
|4<br>(Refused)|fnancial institution|
|**3a**<br>A debit card [(where applicable, read:) sometimes called [insert|5<br>(Do not deposit cash)|
|local example(s) here - a bank card, bank book or salary card]<br>|6<br>(DK)|
|is a card that allows you to make payments, get money, or buy|7<br>(Refused)|
|things and the money is taken out of your bank account right<br>|**8**<br>In the past 12 months have you used any of the following to|
|away. Do you have a debit card?<br><br>|,<br>make payments on bills or to buy things using money from your|
|1<br>Yes|account(s)? (Read A-B)|
|2<br>No|<br>**A**<br>Checks|
|3<br>(DK)|**B**<br>Electronic payments that you make or that are made automati-|
|4<br>(Refused)|<br>cally,includingwire transfers orpayments made online|
|**3b**<br>A credit card is like a debit card, but the money is not taken|1<br>Yes|
|from your account right away. You get credit to make payments<br>|2<br>No|
|or buy things, and you can pay the balance off later. Do you have<br>a credit card?|3<br>(DK)|
||4<br>(Refused)|
|1<br>Yes||
|2<br>No||
|3<br>(DK)||
|4<br>(Refused)||

**57**

MEASURING FINANCIAL INCLUSION