Source document: zendesk_2019

Question: What was the increase in marketing program costs from 2017 to 2018?
Facts: $10 million
Answer: $10 million

Question: What is the difference between the increase sales and marketing expenses from 2018 to 2019 and 2017 to 2018?
Facts: 105; 80
Derivation: 105 - 80 
Answer: 25 million

Question: What is the driver for an increase in marketing program costs from 2018 to 2019?
Facts: The increase in marketing program costs was driven by increased volume of advertising activities.
Answer: The increase in marketing program costs was driven by increased volume of advertising activities.

Question: What is the percentage increase in sales and marketing expenses from 2017 to 2019?
Facts: 211,918; 396,514
Derivation: (396,514 - 211,918) / 211,918 
Answer: 87.11 percent

Question: What was the percentage increase in sales and marketing expenses from 2018 to 2019?
Facts: 36%
Answer: 36%

Question: What was the increase in sales and marketing expenses from 2017 to 2019?
Facts: 105; 80
Derivation: 80 + 105 
Answer: 185 million

Question: How much was the increase in Research and Development expenses from 2018 to 2019?
Facts: $47 million
Answer: $47 million

Question: What are the primary components in the increase of Research and Development from 2017 to 2018? 
Facts: The overall increase was primarily due to increased employee compensation-related costs of $36 million, driven by headcount growth, and increased allocated shared costs of $6 million.
Answer: The overall increase was primarily due to increased employee compensation-related costs of $36 million, driven by headcount growth, and increased allocated shared costs of $6 million.

Question: What is the difference in the increase between Research and Development expenses from 2018 to 2019 and 2017 to 2018?
Facts: 45; 47
Derivation: $47 million - $45 million 
Answer: 2 million

Question: What is the driver for an increase in employee compensation-related costs in 2019?
Facts: driven by headcount growth
Answer: driven by headcount growth

Question: What is the percentage increase in Research and Development expense from 2017 to 2019?
Facts: 115,291; 207,548
Derivation: ((207,548 - 115,291)/115,291) 
Answer: 80.02 percent

Question: What is the total increase in allocated shared costs from 2017 to 2019?
Facts: 6; 8
Derivation: 6 + 8 
Answer: 14 million

Question: What is the percentage increase in General and Administrative expenses from 2018 to 2019
Facts: 36%
Answer: 36%

Question: What was the increase in general and administrative expenses from 2017 to 2018?
Facts: 22
Answer: 22 million

Question: What is the difference between the increase in general and administrative expenses from 2018 to 2019 and 2017 to 2018?
Facts: 22; 38
Derivation: 38 - 22 
Answer: 16 million

Question: What are the components of the costs associated with acquisition of Smooch in 2019?
Facts: The overall increase was also driven by costs associated with our acquisition of Smooch in 2019 including transaction costs of $3 million and a one-time share-based compensation charge of $3 million related to accelerated stock options of Smooch.
Answer: The overall increase was also driven by costs associated with our acquisition of Smooch in 2019 including transaction costs of $3 million and a one-time share-based compensation charge of $3 million related to accelerated stock options of Smooch.

Question: What is the increase in percentage of general and administrative expenses from 2017 to 2019?
Facts: 141,076; 81,680
Derivation: (141,076 - 81,680)/81,680 
Answer: 72.72 percent

Question: What is the overall increase in general and administrative expenses from 2017 to 2019?
Facts: 22; 38
Derivation: 38 + 22 
Answer: 60 million