Source document: sykes-enterprises-incorporated_2019

Question: What was the  Total Americas  amount in 2019?
Facts: 1,296,660
Answer: 1,296,660 thousand

Question: What was the Total EMEA amount in 2018?
Facts: 294,954
Answer: 294,954 thousand

Question: In which years is the disaggregation of revenue from contracts with customers by delivery location provided?
Facts: 2017; 2018; 2019
Answer: 2019; 2018; 2017

Question: In which year was Total Other largest?
Facts: 2018
Derivation: 95>89>82
Answer: 2018

Question: What was the change in Total Other in 2018 from 2017?
Facts: 82; 95
Derivation: 95-82
Answer: 13 thousand

Question: What was the percentage change in Total Other in 2018 from 2017?
Facts: 82; 95
Derivation: (95-82)/82
Answer: 15.85 percent

Question: What was the amount for Land in 2019?
Facts: $1,949
Answer: $1,949 thousand

Question: What was the amount for  Buildings and leasehold improvements in 2018?
Facts: 129,582
Answer: 129,582 thousand

Question: In which years was the amount of property and equipment, net calculated?
Facts: 2018; 2019
Answer: 2019; 2018

Question: In which year was the amount of Transportation equipment larger?
Facts: 2018
Derivation: 636>613
Answer: 2018

Question: What was the change in Transportation equipment in 2019 from 2018?
Facts: 613; 636
Derivation: 613-636
Answer: -23 thousand

Question: What was the percentage change in Transportation equipment in 2019 from 2018?
Facts: 613; 636
Derivation: (613-636)/636
Answer: -3.62 percent

Question: What was the amount of Value added tax receivables, net, noncurrent in 2019?
Facts: 592
Answer: 592 thousand

Question: What was the amount of  Rent and other deposits  in 2018?
Facts: 5,687
Answer: 5,687 thousand

Question: In which years were Deferred charges and other assets calculated?
Facts: 2018; 2019
Answer: 2019; 2018

Question: In which year was Value added tax receivables, net, noncurrent larger?
Facts: 2019
Derivation: 592>519
Answer: 2019

Question: What was the change in Value added tax receivables, net, noncurrent in 2019 from 2018?
Facts: 519; 592
Derivation: 592-519
Answer: 73 thousand

Question: What was the percentage change in Value added tax receivables, net, noncurrent in 2019 from 2018?
Facts: 519; 592
Derivation: (592-519)/519
Answer: 14.07 percent

Question: What was the amount of deferred rent in 2019?
Facts: 558
Answer: 558 thousand

Question: What was the amount of Other current assets in 2018?
Facts: 2,374
Answer: 2,374 thousand

Question: What are the components under other current assets in the table?
Facts: Deferred rent; Financial derivatives; Investments held in rabbi trust; Other current assets
Answer: Investments held in rabbi trust; Financial derivatives; Deferred rent; Other current assets

Question: In which year was the amount of Other current assets larger?
Facts: 2019
Derivation: 2,667>2,374
Answer: 2019

Question: What was the change in total other current assets in 2019 from 2018?
Facts: 16,761; 20,525
Derivation: 20,525-16,761
Answer: 3764 thousand

Question: What was the percentage change in total other current assets in 2019 from 2018?
Facts: 16,761; 20,525
Derivation: (20,525-16,761)/16,761
Answer: 22.46 percent

Question: In which years was the Income Statement Data provided for
Facts: 2015; 2016; 2017; 2018; 2019
Answer: 2019; 2018; 2017; 2016; 2015

Question: What is the basic net income per common share in 2019?
Facts: $1.54
Answer: $1.54

Question: For which items in the table does the amount for 2017 includes the sum related to the impact of the 2017 Tax Reform Act?
Facts: Balance Sheet Data; Net Income Per Common Share; Net income
Answer: Net income; Net Income Per Common Share; Balance Sheet Data

Question: In which year was the Diluted Net Income per Common Share largest?
Facts: 2015
Derivation: 1.62>1.53>1.48>1.16>0.76
Answer: 2015

Question: What was the change in the basic net income per common share in 2019 from 2018?
Facts: 1.16; 1.54
Derivation: 1.54-1.16
Answer: 0.38

Question: What was the percentage change in the basic net income per common share in 2019 from 2018?
Facts: 1.16; 1.54
Derivation: (1.54-1.16)/1.16
Answer: 32.76 percent

Question: What is the number of Basic Weighted average common shares outstanding in 2019?
Facts: 41,649
Answer: 41,649 thousand

Question: What is the number of Total weighted average diluted shares outstanding in 2018?
Facts: 42,246
Answer: 42,246 thousand

Question: In which years is the Total weighted average diluted shares outstanding calculated?
Facts: 2017; 2018; 2019
Answer: 2019; 2018; 2017

Question: In which year was the Anti-dilutive shares excluded from the diluted earnings per share calculation largest?
Facts: 2019
Derivation: 69>46>46
Answer: 2019

Question: What was the change in the Anti-dilutive shares excluded from the diluted earnings per share calculation in 2019 from 2018?
Facts: 44; 69
Derivation: 69-44
Answer: 25 thousand

Question: What was the percentage change in the Anti-dilutive shares excluded from the diluted earnings per share calculation in 2019 from 2018?
Facts: 44; 69
Derivation: (69-44)/44
Answer: 56.82 percent

Question: What was the Other miscellaneous income (expense) in 2019?
Facts: (857)
Answer: (857) thousand

Question: What was the Net investment gains (losses) on investments held in rabbi trust in 2017?
Facts: 1,619
Answer: 1,619 thousand

Question: Which years was Other income (expense), net calculated?
Facts: 2017; 2018; 2019
Answer: 2019; 2018; 2017

Question: In how many years was Other income, net a negative value?
Facts: 2018; 2019
Derivation: 2019##2018
Answer: 2

Question: What was the overall change in Net investment gains  on investments held in rabbi trust in 2019 from 2017?
Facts: 1,619; 2,379
Derivation: 2,379-1,619
Answer: 760 thousand

Question: What was the overall percentage change in Net investment gains  on investments held in rabbi trust in 2019 from 2017?
Facts: 1,619; 2,379
Derivation: (2,379-1,619)/1,619
Answer: 46.94 percent

Question: Where is stock-based compensation (expense) included?
Facts: in "General and administrative" costs in the accompanying Consolidated Statements of Operations.
Answer: in "General and administrative" costs in the accompanying Consolidated Statements of Operations.

Question: Where is Income tax benefit included?
Facts: in "Income taxes" in the accompanying Consolidated Statements of Operations.
Answer: in "Income taxes" in the accompanying Consolidated Statements of Operations.

Question: In which years is income tax benefit calculated?
Facts: 2017; 2018; 2019
Answer: 2019; 2018; 2017

Question: In which year was the income tax benefit smallest?
Facts: 2019
Derivation: 1,775<1,810<2,858
Answer: 2019

Question: What was the change in income tax benefit in 2019 from 2018?
Facts: 1,775; 1,810
Derivation: 1,775-1,810
Answer: -35 thousand

Question: What was the percentage change in income tax benefit in 2019 from 2018?
Facts: 1,775; 1,810
Derivation: (1,775-1,810)/1,810
Answer: -1.93 percent

Question: What was the amount of cash and cash equivalents in 2019?
Facts: $127.2 million
Answer: $127.2 million

Question: What does restricted cash include?
Facts: includes cash whereby the Company’s ability to use the funds at any time is contractually limited or is generally designated for specific purposes arising out of certain contractual or other obligations.
Answer: includes cash whereby the Company’s ability to use the funds at any time is contractually limited or is generally designated for specific purposes arising out of certain contractual or other obligations.

Question: In which years was Cash and cash equivalents calculated?
Facts: 2016; 2017; 2018; 2019
Answer: 2019; 2018; 2017; 2016

Question: In which year was Restricted cash included in "Other current assets" the lowest?
Facts: 2018
Derivation: 149<154<160<568
Answer: 2018

Question: What was the change in Restricted cash included in "Deferred charges and other assets" in 2017 from 2016?
Facts: 759; 917
Derivation: 917-759
Answer: 158 thousand

Question: What was the percentage change in Restricted cash included in "Deferred charges and other assets" in 2017 from 2016?
Facts: 759; 917
Derivation: (917-759)/759
Answer: 20.82 percent

Question: What was the amount for Other in 2019?
Facts: 13,440
Answer: 13,440 thousand

Question: What was the amount for  Receivables, gross in 2018?
Facts: 350,521
Answer: 350,521 thousand

Question: In which years is the amount of Receivables, net calculated?
Facts: 2018; 2019
Answer: 2019; 2018

Question: In which year was the amount of Less: Allowance for doubtful accounts larger?
Facts: 2019
Derivation: 3,480>3,096
Answer: 2019

Question: What was the change in Income taxes receivable in 2019 from 2018?
Facts: 1,571; 916
Derivation: 1,571-916
Answer: 655 thousand

Question: What was the percentage change in Income taxes receivable in 2019 from 2018?
Facts: 1,571; 916
Derivation: (1,571-916)/916
Answer: 71.51 percent

Question: What was the Balance at the end of the period in 2019?
Facts: $2,711
Answer: $2,711 thousand

Question: What was the Balance at the beginning of the period in 2018?
Facts: $1,342
Answer: $1,342 thousand

Question: For which years were the tabular reconciliation of the amounts of unrecognized net tax benefits calculated?
Facts: 2017; 2018; 2019
Answer: 2019; 2018; 2017

Question: In which year was the Balance at the end of the period the largest?
Facts: 2018
Derivation: 2,720>2,711>1,342
Answer: 2018

Question: What was the change in the Balance at the end of the period in 2019 from 2018?
Facts: 2,711; 2,720
Derivation: 2,711-2,720
Answer: -9 thousand

Question: What was the percentage change in the Balance at the end of the period in 2019 from 2018?
Facts: 2,711; 2,720
Derivation: (2,711-2,720)/2,720
Answer: -0.33 percent

Question: What was the Service cost in 2019?
Facts: $405
Answer: $405 thousand

Question: What was the interest cost in 2018?
Facts: 196
Answer: 196 thousand

Question: In which years is the information about the net periodic benefit cost and other accumulated comprehensive income for the Pension Plans provided?
Facts: 2017; 2018; 2019
Answer: 2019; 2018; 2017

Question: In which year was Net periodic benefit cost the largest?
Facts: 2017
Derivation: 594>586>573
Answer: 2017

Question: What was the change in interest cost in 2019 from 2018?
Facts: 196; 254
Derivation: 254-196
Answer: 58 thousand

Question: What was the percentage change in interest cost in 2019 from 2018?
Facts: 196; 254
Derivation: (254-196)/196
Answer: 29.59 percent

Question: Why does the Company expect to recognize the majority of the customer arrangements with termination rights into revenue?
Facts: as the Company has not historically experienced a high rate of contract terminations.
Answer: as the Company has not historically experienced a high rate of contract terminations.

Question: How long do the estimated refund liabilities take to be generally resolved?
Facts: 180 days, once it is determined whether the requisite service levels and client requirements were achieved to settle the contingency.
Answer: 180 days, once it is determined whether the requisite service levels and client requirements were achieved to settle the contingency.

Question: What are the different types of components making up the deferred revenue and customer liabilities?
Facts: Customer arrangements with termination rights; Deferred revenue; Estimated refund liabilities
Answer: Deferred revenue; Customer arrangements with termination rights; Estimated refund liabilities

Question: In which year was deferred revenue larger?
Facts: 2018
Derivation: 3,655>3,012
Answer: 2018

Question: What was the change in deferred revenue in 2019 from 2018?
Facts: 3,012; 3,655
Derivation: 3,012-3,655
Answer: -643 thousand

Question: What was the percentage change in deferred revenue in 2019 from 2018?
Facts: 3,012; 3,655
Derivation: (3,012-3,655)/3,655
Answer: -17.59 percent

Question: What was the Number of share awards granted in 2019?
Facts: 34
Answer: 34 thousand

Question: What was the Fair value of share awards vested in 2017?
Facts: $850
Answer: $850 thousand

Question: In which years was the Number of share awards granted calculated?
Facts: 2017; 2018; 2019
Answer: 2019; 2018; 2017

Question: In which year was the Weighted average grant-date fair value per share award the largest?
Facts: 2017
Derivation: $32.93>$27.68>$25.41
Answer: 2017

Question: What was the change in Fair value of share awards vested in 2019 from 2018?
Facts: 840; 880
Derivation: 840-880
Answer: -40 thousand

Question: What was the percentage change in Fair value of share awards vested in 2019 from 2018?
Facts: 840; 880
Derivation: (840-880)/880
Answer: -4.55 percent

Question: What was the interest expense in 2019?
Facts: $3,465
Answer: $3,465 thousand

Question: What does interest expense exclude?
Facts: the amortization of deferred loan fees and includes the commitment fee.
Answer: the amortization of deferred loan fees and includes the commitment fee.

Question: In which years is information related to the credit agreements provided?
Facts: 2017; 2018; 2019
Answer: 2019; 2018; 2017

Question: In which year was the amount of Interest expense the smallest?
Facts: 2019
Derivation: 3,465<3,817<6,668
Answer: 2019

Question: What was the change in Interest expense in 2019 from 2018?
Facts: 3,465; 3,817
Derivation: $3,465-$3,817
Answer: -352 thousand

Question: What was the percentage change in Interest expense in 2019 from 2018?
Facts: 3,465; 3,817
Derivation: ($3,465-$3,817)/$3,817
Answer: -9.22 percent

Question: What was the amount of Accrued purchases in 2019?
Facts: $4,328
Answer: $4,328 thousand

Question: What was the amount of Accrued legal and professional fees  in 2018?
Facts: 3,380
Answer: 3,380 thousand

Question: In which years were the Other accrued expenses and current liabilities calculated?
Facts: 2018; 2019
Answer: 2019; 2018

Question: In which year were Accrued roadside assistance claim costs larger?
Facts: 2019
Derivation: 1,709>1,330
Answer: 2019

Question: What was the change in Accrued roadside assistance claim costs in 2019 from 2018?
Facts: 1,330; 1,709
Derivation: 1,709-1,330
Answer: 379 thousand

Question: What was the percentage change in Accrued roadside assistance claim costs in 2019 from 2018?
Facts: 1,330; 1,709
Derivation: (1,709-1,330)/1,330
Answer: 28.5 percent

Question: What was the service cost in 2019?
Facts: 405
Answer: 405 thousand

Question: What was the  Interest cost  in 2018?
Facts: 196
Answer: 196 thousand

Question: In which years is the reconciliation of the change in the benefit obligation for the Pension Plans and the net amount recognized calculated?
Facts: 2018; 2019
Answer: 2019; 2018

Question: In which year was service cost larger?
Facts: 2018
Derivation: 448>405
Answer: 2018

Question: What was the change in interest cost in 2019 from 2018?
Facts: 196; 254
Derivation: 254-196
Answer: 58 thousand

Question: What was the percentage change in interest cost in 2019 from 2018?
Facts: 196; 254
Derivation: (254-196)/196
Answer: 29.59 percent

Question: What was the total income before income taxes in 2019?
Facts: $85,923
Answer: $85,923 thousand

Question: What was the  Foreign  income before income taxes in 2018?
Facts: 49,946
Answer: 49,946 thousand

Question: What are the components under income before income taxes?
Facts: Domestic (U.S., state and local); Foreign
Answer: Domestic (U.S., state and local); Foreign

Question: In which year was income before income taxes the largest?
Facts: 2019
Derivation: $85,923>$81,307>$56,917
Answer: 2019

Question: What was the change in Foreign in 2019 from 2018?
Facts: 47,251; 49,946
Derivation: 47,251-49,946
Answer: -2695 thousand

Question: What was the percentage change in Foreign income before income taxes in 2019 from 2018?
Facts: 47,251; 49,946
Derivation: (47,251-49,946)/49,946
Answer: -5.4 percent

Question: What was the amount of Accrued severance and related costs in 2019?
Facts: 485
Answer: 485 thousand

Question: What was the amount of  Accrued employment taxes  in 2018?
Facts: 15,598
Answer: 15,598 thousand

Question: In which years were the Accrued employee compensation and benefits calculated?
Facts: 2018; 2019
Answer: 2019; 2018

Question: In which year was the amount of Other larger?
Facts: 2019
Derivation: 6,766>6,473
Answer: 2019

Question: What was the change in Accrued severance and related costs in 2019 from 2018?
Facts: 485; 793
Derivation: 485-793
Answer: -308 thousand

Question: What was the percentage change in Accrued severance and related costs in 2019 from 2018?
Facts: 485; 793
Derivation: (485-793)/793
Answer: -38.84 percent

Question: How much has the Company paid in total in 2019?
Facts: a total of $12.3 million in cash through December 31, 2019, of which $10.4 million related to the Americas 2018 Exit Plan and $1.9 million related to the Americas 2019 Exit Plan.
Answer: a total of $12.3 million in cash through December 31, 2019, of which $10.4 million related to the Americas 2018 Exit Plan and $1.9 million related to the Americas 2019 Exit Plan.

Question: Where are the Severance and related costs included in the accompanying Consolidated Statements of Operations?
Facts: Direct salaries and related costs; General and administrative
Answer: General and administrative; Direct salaries and related costs

Question: For which years is the Americas Exit Plan accounted for?
Facts: 2018; 2019
Answer: 2019; 2018

Question: In which year was Non-cash impairment charges larger?
Facts: 2018
Derivation: 5,875>1,582
Answer: 2018

Question: What was the change in non-cash impairment charges in 2019 from 2018?
Facts: 1,582; 5,875
Derivation: 1,582-5,875
Answer: -4293 thousand

Question: What was the percentage change in non-cash impairment charges in 2019 from 2018?
Facts: 1,582; 5,875
Derivation: (1,582-5,875)/5,875
Answer: -73.07 percent

Question: What was the amount of prepaid expenses in 2019?
Facts: $20,868
Answer: $20,868 thousand

Question: What was the amount of Prepaid maintenance in 2018?
Facts: $5,888
Answer: $5,888 thousand

Question: What are the items considered under prepaid expenses in the table?
Facts: Prepaid insurance; Prepaid maintenance; Prepaid other; Prepaid rent; Prepaid software
Answer: Prepaid maintenance; Prepaid insurance; Prepaid software; Prepaid rent; Prepaid other

Question: In which year was the amount of prepaid insurance larger?
Facts: 2019
Derivation: 5,321>4,500
Answer: 2019

Question: What was the change in prepaid insurance in 2019 from 2018?
Facts: 4,500; 5,321
Derivation: 5,321-4,500
Answer: 821 thousand

Question: What was the percentage change in prepaid insurance in 2019 from 2018?
Facts: 4,500; 5,321
Derivation: (5,321-4,500)/4,500
Answer: 18.24 percent

Question: What is the Number of restricted shares/ RSUs granted in 2019?
Facts: 508
Answer: 508 thousand

Question: What is the Fair value of restricted shares/RSUs vested  in 2018?
Facts: $8,342
Answer: $8,342 thousand

Question: In which years is the Fair value of restricted shares/RSUs vested calculated?
Facts: 2017; 2018; 2019
Answer: 2019; 2018; 2017

Question: In which year was the Number of restricted shares/ RSUs granted the largest?
Facts: 2019
Derivation: 508>492>480
Answer: 2019

Question: What was the change in Number of restricted shares/ RSUs granted in 2019 from 2018?
Facts: 492; 508
Derivation: 508-492
Answer: 16 thousand

Question: What was the percentage change in Number of restricted shares/ RSUs granted in 2019 from 2018?
Facts: 492; 508
Derivation: (508-492)/492
Answer: 3.25 percent