Position: Support Engineer / Sysadmin
Category: Sysadmin
English level: intermediate
Years of experience: 2


IT engineer
Manage issue resolution including prioritization on time sensitive problems and escalations with corporate
Installs and tests various communications equipment and services to specified configurations and ensures proper working order for new or updated network service
Support end-users with application, computer, desk phone, printer and basic network related issues following established policies, processes and procedures
Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install workstations, laptops, printers and other desktop related equipment as directed by service request tickets, including asset tracking and systems monitoring
Create and maintain network documentation General network troubleshooting
Network printer installation
Software troubleshooting and configuration Various other IT specific tasks Demonstrated knowledge of TCP/IP networking and the OSI model