Position: Junior Product Manager
Category: Product Manager
English level: fluent
Years of experience: 0.5

As a Customer Success Lead (2021-2022):  
 Initiated a development plan to enhance Account Managers' professional competencies;
 Adjusted onboarding flow according to the company's new vision;
 Developed a cross-team communication and synchronization tool, which helped optimize Account Managers' workflow & make cross-team communication more transparent.

As an Advertising Account Manager (2020-2021): 
 Accumulated users' feedback for Product and Marketing teams to rely on when making product decisions;
 Offered solutions to high-level Facebook-related problems and challenges that might have put the product in jeopardy;
 Consistently met KPIs set for the role.

As a Quality Control Manager (2019): 
 Brought the quality of Sales Team communication up to standard by conducting regular reviews and providing feedback. The improved quality positively affected the Time-To-Close metric and increased the conversion rate.
After 5 years in Customer Service, I decided to take my career in another direction and embarked on a quest for a Junior Product Manager role.

Over the past 1.5 years, I have been developing the necessary skills for the upcoming career switch.

I completed a 3-month Product Management Internship, which helped me validate the "Is Product Management the right thing for me?" hypothesis.
By the end of the internship, I got acquainted with PdM's scope of work, acquired the basic set of product skills, and developed a feature that was confirmed to act as an extra revenue source.

What I did during the Product Management Internship: developed a feature that was confirmed to act as an extra revenue source.
In details: 
Suggested a hypothesis based on qualitative & quantitative user research findings;
Under the direction of a Senior Product Manager, took the lead in developing a feature to test the aforementioned hypothesis;
By the end of my internship, the feature was released for all users. The hypothesis was confirmed;
Got a grasp of Product Management fundamentals in a short period:
- Navigated through the steps and processes of the Software Development Life Cycle;
- Learned about key product metrics;
- Conducted user and competitor research;
- Learned to write a PRD and decompose it into stories and tasks;
- Worked closely with analysts, designers, and developers.

My knowledge also comes from tight collaboration with the Product Team, previous experience in Customer Service, courses, and books.
Currently, I am taking a Product Management course at Kyiv Academy of Media Arts. 
I will graduate in Aug, and, by that time, I'll obtain +3 mo. of practical PM experience :) 

Can't wait to put my skills and knowledge into developing a product as a PM, so don't hesitate to let me know about yours!

Appreciate your time and be safe.