Position: Support
Category: Support
English level: fluent
Years of experience: 5


Successful customer support representative with over 5 years within the industry, helping address customer requests and concerns. Experienced in resolving customer complaints within company guidelines and using my own initiative. Implemented customer follow-up system to uphold standards and guarantee customer satisfaction and improve internal processes for easier cross-functional support. I am a team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.
In my current job I was promoted to senior agent after my trial period thanks to my great results and using my initiative helping other agents. I am one of the top performers each month. I created a workaround for one of the bugs on my own. I always have ideas on how to improve.