Position: DevOps
Category: DevOps
English level: upper
Years of experience: 0.5


NOC Engineer
SMTP, Inc. 
July 2018 — Present

Monotoring on service alerts and ticketing system queue;
Handling service outages by taking proactive and reactive actions, troubleshooting of software/network malfunctions in the most expedient manner;
Maintenance stability of production, development and testing environments;
Working with issue management tool to identify repetitive incidents and support service improvements to negate reoccurrence of such cases in future;
Communicating, resolving and escalating issues as defined by local procedures and best practices;
Maintaining internal software and automation tools.

Support Agent
SMTP, Inc.
January 2017 — June 2018

Interaction with customers in order to provide information in response to inquiries, concerns and requests about product and service;
Diagnose and resolve issues in efficient and timely manner;
Delivery of service and support end-users via remote connection, phone calls or over the Internet;
Participation in development of a customer web-interface;
Creating and managing workarounds, removing once permanent fix is initiated.

Front-End Developer
Seine Media
July 2016 — December 2016

Converting mockups into HTML/CSS;
Integrating new pages and special sections into existing web sites;
Development of widgets using Javascript and jQuery;
Providing recommendations and implementing changes in the web-page structure that best suit from UI standpoint.
Not interested in local network administration routine, looking for interesting high load web projects where company can benefit from my system administration skills and help me to improve as a DevOps engineer.