Position: Підтримка
Category: Support
English level: fluent
Years of experience: 3

Team leader at financial company
2019-present – Customer support representative
•	Advise on the order procedures;
•	Provide assistance with the web interface;
•	Handle complaints and issues;
•	Cooperate with other teams to reach goals;
• 2018 – 2019 –  Retention  Sales
Working with an extensive base of above 200 customers;
Building customers confidence and trust in order to extend the life time of 
every customer;

• 2017 – 2018  worked as Conversion Sales. 
Working with CRM system; Working with hot and cold data base; 

• 2016-2017 – Worked as a manger in the sport club in the center of Kiev
Control all the work processes during the day  
Check the quality of the administration work 

• 2015-2016 – Specialist in translation 
All the time had deals and conversations with clients
Resolving all the issues that could take place.