Position: Project Manager / Product Manager / Account Manager
Category: Project Manager
English level: intermediate
Years of experience: 2


I am a proactive manager with nearly 3-years of experience in IT (in different positions).
Have experience in building a team from scratch. I also have experience in marketing and sales, as well as in event management on a large scale.

My responsibility:
- Managing a team of developers and support managers (a team of 8 people);
- Planning and prioritization of tasks;
- Writing technical requirements for tasks and new functionality;
- UX/UI design. Make prototypes in Figma;
- Monitoring tasks progress for each developer and manager;
- Conduct day-to-day project coordination, planning, risk analysis, and implementation across multiple teams;
- Reporting on project development statuses and existing problems;
- Team coaching and mentoring a team;
- Facilitation of team decision-making and problem-solving processes;
- Measuring customer satisfaction with products.

Skills:
- Product Management
- Project Management
- Planning - WBS
- Prioritization
- Problem-Solving
- Team building
- Risk management 
- Technical writing
- Customer Service Management
- Requirements management
- UX/UI design
- Sales and marketing

Methodologies: Scrum, Kanban.

Software:
Asana, Cklikup, Figma, Google services, Zendesk, Crisp, Bitrix24, Slack, Discord.

Languages:
* English - B1+
* Ukrainian - Native
* Russian - Fluent

Summary experience:
- Project Manager - 1,5 year
- Customer Support Team Lead - 1 year
- Account Manager - 10 months