Position: Technical support engineer
Category: Support
English level: intermediate
Years of experience: 5

Communication with users and technical support;
Manual and Web App testing;
Processing of large amounts of data;
Work with tracking system Jira;
HTML5, CSS3;
Basic knowledge of MySQL;
Basic knowledge of scripting languages JavaScript and Python;
Work with REST API (Postman);
SCRUM / AGILE methodologies;
Creating and managing README documentation;
Creating and managing inner Confluence documentation;
Work with Mailchimp marketing automation platform;
Work with Adobe PS, Illustrator applications;
Basic knowledge of Microsoft Excel; 
CMS: Wordpress, Joomla, Drupal, OpenCart, NetHunt.
Molto
Oct 2016 – Dec 2018
Technical Support Engineer L1
Communication with users and technical support;
Work with bug tracking system Jira;
Creating support documentation in Confluence;
Manual testing.
Growing Digits
Dec 2018 – Mar 2021
Technical Support Engineer L2
Communication with users and technical support;
Work with bug tracking system Jira;
Testing browser applications;
Processing of large amounts of data with the help of databases;
Creating support documentation in Confluence;
Manual Testing.
KastaPost
May 2021 - Feb 2022
Technical Support Engineer
Communication with users
Work with bug tracking system YouTrack
Manual testing
Work with API in Postman
Participation in large projects that I can be proud of.
Getting experience in communicating with more experienced specialists in this field.