Position: Сustomer support rep/manager
Category: Support
English level: fluent
Years of experience: 1.5


My total experience of work in the customer support field is 1,5 years including 1 year as a customer support representative at Intent Solutions and 6 months as a customer support manager ar Sure Lock&Key. Both positions required communication with foreign customers. As a CSR I was toubleshooting customers' issues and providing them with technical support, filling in Google Spreadsheet and MS Excel tables, collecting clients' data. As a CS manager I was dealing with difficult customers, conducting sales calls (both cold and warm), managing the staff of the CSR department, arranging meetings and creating timetables, partly overseeing the billing.