Position: Customer / Technical Support
Category: Support
English level: fluent
Years of experience: 3


SAP Presales and Delivery Consultant, October 2021 – Present
•	Pre-sale and Up sell world's leading ERP solution to prospective clients.
•	Analyze client’s business processes and interpret best system configurations for client.
•	Deploy/Implement ERP solution (SAP) to meet clients' needs.
•	Train end users on solution/system usage.
•	Offer Technical support to clients after Go-live.
•	Use ManageEngine ServiceDesk plus to resolve clients support  tickets raised.


Contact Center Agent, February 2021 – June 2021
Guaranty Trust Bank PLC – Lekki, Lagos
•	Identify customers’ Internet Banking and other needs, clarify information, research every issue and provide solutions and/or escalate issue to appropriate teams when necessary for resolution.
•	Used Microsoft 365 CRM tools to keep records of all conversations in the contact center database in a comprehensible way and send information/requests to other members/teams in the organization.
•	Completely resolved 93.5% of customers’ complaints and eliminated needs for customer to repeatedly engage the contact center.


SEO Optimization (Consultant), April 2019 to February 2021
TC Imagery Photography Studios
•	Drafted and proofread marketing, advertising and website copy that was engaging and successful in conveying branding ideas.
•	Responsible for increasing brands online presence, Search Engine Marketing and Search Engine optimization.
•	Provided technical support post project.