Position: Social Media Manager
Category: Marketing
English level: upper
Years of experience: 5

Successfully handled over 200 customer chats, calls, and emails daily, maintaining a high level of professionalism and customer satisfaction.
Consistently achieved top scores in customer service evaluations, showcasing exceptional problem-solving and communication skills.
Transformed the social media presence of multiple companies, resulting in a significant increase in followers, engagement, and brand visibility.
Created and executed innovative social media campaigns that led to a 50% boost in website traffic and a 25% increase in conversion rates.
Designed and implemented a content calendar that resulted in a consistent posting schedule, driving a 30% growth in social media followers within six months.
Successfully managed and executed events and photoshoots, resulting in a 40% increase in engagement and traffic.
Crafted compelling copy and visually stunning graphics, resulting in a 15% click-through rate increase in social media advertisements.
Navigated diverse industries, including online gambling/entertainment, B2B sports content providers, and product retail, demonstrating adaptability and a broad skillset.
Leveraged industry-specific knowledge to create tailored social media strategies that resonated with target audiences, leading to increased user engagement and conversions.
Successfully coordinated with cross-functional teams and external agencies to ensure seamless execution of marketing campaigns.
With 6+ years of experience in customer service and social media marketing, I have developed skills in using social media platforms to drive conversion rates, improve online engagement, grow followers, as well as provide high-quality customer service and resolve issues.

Generating content an average of 7-8 times a day to keep followers engaged
Responsible for comment moderation, consumer interaction, and answering customer inquiries
Utilizing Meta Ads Manager tools to create and activate posts across social media platforms
Film, shoot and edit image and video form content for social media platforms in use
Analyzing and reporting social media presence, engagement, and effectiveness on all platforms
Generating content an average of 3 times a day to keep followers engaged
Creating and completing SM promotions that resulted in increase of engagement and followers
Utilizing Meta Ads Manager tools to create and activate ads across social media platforms,
Resolve technical issues related to the ads
Responsible for comment moderation, consumer interaction, and diffusing any online issues
Generating casino and sport content, creating image and animated video posts for SM channels
Creating weekly reports of client and competitor social activities
Creating ad campaigns for Facebook and Instagram
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Assist in training junior Customer Support Representatives
Familiarizing myself with new casino and sport products and services as they are introduced.