Position: Customer support manager
Category: Support
English level: intermediate
Years of experience: 2.5


I’m a pharmacist with 5+ years of experience in Pharmacy. And customer support manager with 2+ 
years of experience in customer service at High-IoT (Akita. cloud).
During the work, I acquired the skills of communicating with people, troubleshooting, and helping the customers resolve issues. Provided service for the customers via email with the tool  Zendesk.
Customer support manager 2019- present time
The role includes communicating with customers, answering questions, supporting incoming issues from customers' Zendesk ticket system. Supporting customers around the world. Resolving issues with a device and the app. Helping users to set up their device and get ready to work it perfectly. Preparing customer's requests for escalation to the neхt level of support.