Position: Head of VIP/Support team, Team Lead, Project manager
Category: Other
English level: upper
Years of experience: 4

I have a master's degree in project management, 4 years of experience in the gambling industry from a support manager to a VIP department supervisor, and I also take courses from Google on digital marketing.
Support manager - 1 year(omnidesk, softswiss, calls, emails)
Head of support team - 1 year(training of new managers, control of managers, solving complex cases)
VIP manager - 1 year(VIP customer support, SMS, letters and calls)
Head of VIP team - 1 year(administration of TrueLabel, Softswiss, EazyRocket, training of new vip managers, control of work of the vip team, creation of reports and communication with other departments related to vip players and the team)
4 years of experience in the gambling industry - I plan to continue developing in it.