Position: Sales Manager
Category: Sales
English level: fluent
Years of experience: 5

During my work in a position of Customer Support Lead at Ring I was directly responsible for resolving customer questions or complaints, developing programs and procedures to enhance productivity and performance, collaboration with sales to drive repeat customers and help organization meet profitability goals; overall delivering an outstanding customer service and develop long-lasting relationships with customers.

I am familiar working with such customer support platforms as Fresh Desk and Kustomer; I have used Stripe in my work to help resolve any payment issues, process refunds etc.
Customer Support Lead at Ring Ukraine

Directing and overseeing team members; Resolving customer questions or complaints; Developing programs and procedures to enhance productivity and performance; Helping organization to deliver an outstanding customer service and develop long-lasting relationships with customers; Collaboration with sales to drive repeat customers and help organization meet profitability goals; Cooperation with QA department;
I look forward to elaborating on how my specific skills and abilities will benefit your organization.