Position: Customer Advocate, Technical Account Manager, Pre-Sales Manager, Delivery Manager, Customer Success Manager
Category: Project Manager
English level: fluent
Years of experience: 10

Successfully communicated and launched projects with partners all around the world. All the projects I've been engaged with indicate sustainable growth of clients and revenue.
Happy to assist IT companies with the delivery of their products to end customer and pre-sales activities. I perfectly know how to plan a project from scratch and manage it or give a push to a stuck project in order to finish it ASAP.

Over 5 years of expertise in project and pre-sales management for clients from the USA, Brazil, Italy, Germany, Switzerland and many other countries allow me to properly manage the projects, taking into account the peculiarities of clients and their use cases. Great delivery and support processes let partners promptly launch their business projects and this naturally leads to the lead conversion boost and revenue growth.

My core responsibilities are: 
 Project management: planning, calls with clients, control over the tasks, reporting, webinars, support training;
 Channel management: analysis of analytical reports, elaboration of suggestions aimed to improve business metrics;
 Pre-sales: demonstration of product abilities, assisting with testing activities, CRM management;
 Post-sales: organization of task implementation, preparation of task description, control over the task implementation, reporting, verification of results, collection of feedback;
 Team leadership: hiring, onboarding, team weekly planning, control over the tasks processing, JIRA management, performance review, weekly reporting to top management.
Customer advocate\Success management (stepping in to solve complex situations with partners to ensure the highest customers’ satisfaction level, business metrics analysis, detection of bottlenecks and elaboration on the preventive measures to ensure stable business growth)
I am ideally looking for a long-term business relationship. Hope to find a stable yet proactive IT company for getting mutual benefits and reaching the highest business score.