Position: Customer support, community manager, account manager
Category: Support
English level: upper
Years of experience: 1.5


Diia, Customer support specialist (06/2022 – 09/2022), Kyiv, UA
- providing written support through CRM Consultation how to use the application and website «DIIA»;
- assistance in obtaining public services;
- creating user comfort and support;
- cooperating with state organisations regarding customer issues;
- teamwork and advanced training in communication with users;
- teaching beginners in communication

Bodo, Service quality manager (01/2020 - 09/2020)
- resolving basic to complex issues for customer inquires;
- maintaining good KPIs in order to deliver great customer support;
- cooperating with logistics department regarding urgent customer issues;
- training and mentoring newcomers regarding the company’s procedures, culture and practices;
- collaborating with cross-functional teams to improve user experiences based on customers feedback

Bodo, Customer support specialist (09/2019 - 01/2020)
- providing written and oral support through 1C and phone support;
- worked with a team to drive up-sales within the business;
- communicating with representatives from various companies;
- providing full information about products and services of the company