Position: QA Engineer
Category: QA
English level: upper
Years of experience: 11

~ 4 years in teaching (computer science);
~ 9 years in tech-support;
- 3 months experience as QA engineer (scrum, desktop app)
- QATestLab certification course
- QA Automation basics, JS (EPAM self-education program)
Technical support vs manual testing;
Identifying, diagnosing, researching and troubleshooting customer's issues or software faults;
Workflows and processes optimization; creating referable documentation on applications and issues;
Working with Helpdesk and bug tracking systems;
Developing the onboarding program;
Mentoring newcomers.
I am looking for a QA engineer position.

I have a basic education in biology and have experience teaching others and technical support. I am perfectly suited as a collaborator for projects combining the fields of biology, chemistry, physics, medicine, education and information technology. Nevertheless, I am open to new and ready to consider projects in any field.