Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 0.5

During my work, I provided advice to a maximum of 10 clients at the same time, while not losing the speed of finding an answer for the client and its content. I also contributed to the development of user-friendly support in the company.
I have relevant experience of working with customers as I used to be a customer support specialist for 8 months in the gambling domain. My main duties were responding to incoming customer requests, assisting in resolving issues related to the service functionality, communicating with the CS team and other company's departments in order to provide the customer with an answer regarding his\her issue and to resolve the issue itself. To perform our duties, such technologies as Slack, Salesforce and internal CRM system were used.
Currently, I am in a search for working in a department that provides support through written channels (online chat, e-mail etc). My expectations from the employer include such items as a correct corporate culture and transparent opportunities for growth as a professional.