Position: Customer/Tech Support Manager
Category: Support
English level: upper
Years of experience: 1

Finished my bachelors degree studies in Poland. Went on Erasmus program to Czech Republic.
Finished university in Poland, Kielce, speak and write in Polish fluently. English-B2. Studied Management in English in Czech Republic for half a year. My work experience:
“Data call” Sales Manager -1 year
Sales in polish language 
“DFL” Logistics Company Manager- 9 months
Manager and recruiter 
“AMFG” Customer Support - 6 months 
-receive incoming tickets from clients (ticket system in Jyra) 
- processing complaints, providing solutions and assistance to clients within a - specified time frame due to internal SLA) 
- testing bugs 
- task managing (set-up templates, whitelisting,JSON, zendesk access, SSO, CSV reports)
- compose, split/distribute tasks between other internal departments
Currently looking for a job of a customer/technical support manager.