Position: Customer Care Manager, Project Manager
Category: Project Manager
English level: fluent
Years of experience: 3

•   Managed successful sales in 20 branch offices (construction market)
•    Prepared and coached a “Hitting goals written сommunication” course resulted in the improved  customer relationship level.  Developed a specialized course “A Client Call Simulation” resulted   in  switching  from  just   written  communication   to more   skype  calls  and  Google  hangouts
•    Coached  5  employees  to  pass  a  promotion   interview  successfully.  
•   Developed  a  special Intensive  English  course, so that 12 employees grew  from beginner up to  intermediate  level.  
•    Launched a new TM to a construction market of Ukraine   
•    Won 3% of the market introducing a brand-new product (roofing membrane)
•	3  years’ experience in IT field working on 
      client`s E-trade projects 
•	FLUENT written and spoken ENGLISH
•	Building WOW client relationships 
•	Requirements definition and management   
•	Software Development Life Cycle
•	AGILE /SCRUM methodology	
•	Managed sales in 20 branch offices 
•	Launched a new TM in Ukraine
•	Strong negotiation, presentation skills 
•	JIRA, OTRS
•	UML, Justinmind Prototyper 
•	Goal oriented “Can Do” attitude
•	Strong motivator
Talented leaders. Engaging projects. Friendly colleagues.