Position: Technical support, HelpDesk
Category: Support
English level: pre
Years of experience: 5


“Flames Group”, voice traffic transit operator, 04.2020 – 06.2020, 
NOC specialist (remote)
Duties:
•	manual testing of communication routes in different directions, finding problems with routes;
•	traffic monitoring in the billing system, work with price lists;
•	communication with foreign customers and suppliers via chat & mail;

“Sherlockhost” hosting, 12.2019 – 04.2020, Technical support (remote)
Duties:
•	consulting clients  via chat and tickets;
•	resolving web site issues;
•	site migration from another hosting;
•	work in billing system; 
“Intensys”, 11.2016 – 11.2019, Technical support (remote)
Duties:
•	consulting users, supporting Solaris software for SportLife, Human sport centers;
•	accepting tickets and troubleshooting issues related to the Solaris system;
•	helpdesk L1, L2 (supporting: net printers, fiscal printers, IP telephony, video monitoring, tourniquets, TV;
•	purchasing necessary equipment;
 “Morion”,  11.2011 – 10.2016 Technical specialist
Duties:
•	planning for purchasing necessary equipment (computers, network equipment, fiscal printers) for further implementation of  “Account System for The Drug-stores” software;
•	work place organization;
•	installing and setting up network equipment, software;
•	consulting clients on “Accounting System for drug-stores” software;
•	supporting of drug-stores computer hardware operability.