Position: VIP Customer Support
Category: Support
English level: upper
Years of experience: 2


Started working as a Customer Support in local company, afterwards after showing some great results and skills, changed the company and worked as a Personal VIP Manager.

My main responsibilities in my last company:

VIP Customer Relationship Management: Build and maintain strong, trusting relationships with VIP customers, serving as their primary point of contact within the company.
Personalized Service Delivery: Understand each VIP customer's preferences, needs, and playing habits to provide tailored assistance, recommendations, and offers.
Proactive Communication: Initiate regular communication with VIP customers through various channels (e.g., email, phone calls, chat) to provide updates, exclusive offers, and personalized promotions.
Issue Resolution: Address any concerns, inquiries, or issues raised by VIP customers promptly and effectively, ensuring their problems are resolved to their satisfaction.
VIP Retention Strategies: Develop and implement strategies to increase VIP customer retention and engagement, aiming to enhance their overall gaming experience.
Exclusive VIP Events and Promotions: Organize and manage exclusive events, tournaments, and promotions tailored to VIP customers, creating a sense of exclusivity and appreciation.
VIP Customer Feedback Analysis: Collect and analyze feedback from VIP customers to identify areas for improvement in the company's services and products.
Collaboration with Various Departments: Liaise with other teams such as marketing, product development, and finance to advocate for VIP customer needs and ensure seamless service delivery.
VIP Player Segmentation: Collaborate with data analysts to segment VIP customers based on their preferences and value, allowing for more targeted and effective marketing efforts.