Position: L2-L3 Customer Support Manager
Category: Support
English level: fluent
Years of experience: 10

Built the entire support system from scratch. From choosing the right software to training the second line support managers. Wrote the knowledge base, FAQ, scripts, and algorithms.
Reduced the estimated ticket resolve time from 72 hours to 6 hours in a year.
Extensive work experience in web projects

Able to build support from scratch

Familiar with all the major CMS

Basic SQL

10+ years of experience with client management and support

Literate writing and speaking

I do enjoy working a lot, so I'm okay with overtimes :)
My goal is to achieve and maintain the highest level of customer satisfaction with your product.
- Please NO night shifts in the office