Position: Customer Success Manager/Account Manager
Category: Support
English level: fluent
Years of experience: 0


Customer Service Expert
-	Maintain and develop long-term relationships with customers of corporation
-	Control processes in projects for CS, identify red flags to prevent customers issues
-	Engage and collaborate with overseas customers and partners to find win-win structure of relationships for all parties
-	Maintain higher than industry average NPS score
-	Analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
-	Generating new systems in customer service compensation policy
-	Implementation and roll out of new projects 
-	Ensuring the highest standards of customer service is provided 
-	Conducting refresher trainings on all side duties.
-	Review nature of all complaints/problems and assist the guests in providing a satisfactory solution following company guidelines. 
-	Follow established procedures to maintain, safeguard, balance and reconcile assigned cash float.  
-	Maintaining a high standard when handling personal information such as bank cards statements and credit card details.