Position: Head of Sales and Customer Service Sales team
Category: Sales
English level: upper
Years of experience: 5

o	Built a customer retention strategy that increased customers’ loyalty and gave an opportunity to hit highest level of NPS – 51 (industry average 34). Implemented service dashboard system in customer relations division which helped to improve the level of clients’ satisfaction and receive crucial feedback from the market
o	Hired and trained (incl. Miller Heiman training) highly qualified business development team which showed outstanding results in 2021 by bringing of 100+ brand new customers onboard (the best annual result since 2006)
o	Increased revenue volume generated by the department from 10 up to 50 Mio USD since 2019
-Identifying business growth opportunities and develop strategies to increase company profit
-Management the team (organized the department from "0", conducted interviews, adapt newcomers, teach, direct, coach, control the efficiency of the department, develop motivation for employees, create procedures, scripts, business processes, regulations and job instructions)
-Development of the KPI for the sales team
Analyzing financial data and developing effective strategies to reduce business costs and increase company profits
-Development, automated and implementation of a new sales strategy, optimization of business processes
-Developed metrics and dashboards in Salesforce for sales analysis
-Recruiting, training, and guiding business development staff
-Developing and sustaining solid relationships with company stakeholders and customers
-Conducting market research to identify new business opportunities