Position: Head of operation, Head of call-center
Category: Sales
English level: basic
Years of experience: 11


Operating process development and launch from scratch: online application process, underwriting, sales support, abandoned customers processing, debt collection, customer support.
Integration of external IT services: affiliates, credit bureaus, messaging services, liveness detection.
Implementation of an automated dialing process using predictive dialing technologies.
Implementation of special telephone sales techniques.
Management of operating team.