Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 11

ACCOMPLISHMENTS 

Successfully completed 49 Technology projects of various scope and size across multiple countries with overall valuation of over $2 million USD. 

Efficiently managed 13 IT integration projects across 7 client schools for Educore Services in 2 years, serving more than 1500 users and led a successful acquisition and the subsequent technology implementation. 

Achieved Ruzawi’s IT 5 year plan within 3 years, including ICDL Training site accreditation, E-Learning environment, Project based learning, STAR MIS, staff IT proficiency and technology ownership.  

Oversaw IT support for 8 servers, 700 users and 125 desktops and laptops as well as Network Administrator for 3 Educore sites consisting of approximately 300 devices. 

Delivered training materials across different IT subjects for Staff and trainee teachers to ensure smooth adoption of newly acquired technologies as well as refresher courses to sustain IT proficiency. 

Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. 

Customer Service,
A multi-skilled IT professional who specializes in IT integration, training, project implementation and IT service management with good all-round supervisory and technical expertise, who has ITIL, PRINCE2, ICDL certification along with comparable experience of working to the highest standards, with a proven ability to ensure the smooth running of ICT systems and projects to provide IT services that will improve the efficiency and performance of a company or school. Having practical knowledge of systems builds, hardware, software testing, network support, technical support, teaching and training, I am able to work with teams on start-up/commissioning or established projects. Always wanting to be actively involved in all aspects of the project life -cycle to deliver high-value projects in matrixed organizations and across different geographies. 

KEY QUALIFICATIONS 

IT Management • IT Service Management • Service Strategy • Service Design • Service Transition• Service operation •Continuous Service Improvement • SLA Management • Staff Training & Development •IT Services Financial Management• Project management Prince2 Methodology • ICDL Trainer Project Planning/Management • Quality Improvement • Customer Relationship Management • Deployment & Installation • Project Implementation • Project Delivery • Vendor Management • Resource Management• IT Integration
A positive, motivational and goal oriented work environment that inspires growth & teamwork to achieve milestones of success for the employee and employer.