Position: media buyer
Category: Marketing
English level: upper
Years of experience: 0.5

My main achievements are:
- TSAT (member's satisfaction rate) score for the past few months was 100%
- Junior staff mentorship
- Team lead substitution (mentoring of a team of ~10 people)
- Ability to study a new field (digital marketing) while having a full-time job
- B2-C1 level of English
I have been working as a Health Care Support Agent for a few past years (now I am a Senior grade).
My main responsibilities are to interact with US members via telephone to assist and support an appropriate level of care, and to communicate with medical providers and their offices to fulfill the requests of our customers. I always try to provide the best possible solution and meet all of the client's preferences. 
I have experience working with such systems as CRM, OTRS, Jira, Confluence, and Google Sheets.

Currently,  I am seeking a role in digital marketing, so I am a switcher. I have already taken a few professional courses and will not stop adding knowledge and improving my skills until I find the most suitable role in performance marketing for me. 

Also, I would like to become a team lead in the future and embrace my leadership potential.