Position: Deliverability & Abuse Specialist
Category: Other
English level: upper
Years of experience: 2


Responsibilities:

— Investigate, diagnose and remediate email deliverability issues by working with customers and with support at ISPs, email blacklists and anti-spam technology providers, DNS management;
— Research and keep informed on deliverability as a subject matter expert;
— Build and maintain relationships with email service providers;
— Proactively manage IP reputation and deliverability for all of our clients and enforce compliance and best practice sending behaviors;
— Manage internal and external deliverability tools and the distribution of IP addresses;
— Build and maintain strong relationships with our customers, ISPs, tech support, sales, operations and dev teams;
— Assist technical support team when responding to deliverability related support tickets or customer concerns, being the expert escalation point on specific customer issues;
— Assist with new client on-boarding with regards to deliverability issues;
— Support sales team with deliverability best practice advice and solutions for potential new clients. Attending (pre)sales calls to address issues of said potential new customers;
— Reviewing accounts to control their delivery statistics;
— Reviewing and analyzing available data in relation to possible violations.