Position: Quality manager, Customer Support Manager
Category: Support
English level: upper
Years of experience: 3


Administrative assistant - used Microsoft programme
Worked in the hotel as a guest service agent for 1 year 
Programme used - Opera PMS
Bolt -CS agent for 6 months
Bolt - CS Team Lead more than 1 year
Programmes used -Trello, Confluence, slack,google sheets.
Worked in projects such as quality improvement, Outsourcing and In house team processes alignment,
KB articles analysis, Decreasing of market CCPO and so on.
I would like to improve team engagement and make them more involved to the projects globally on which i am working on now, also market processes and also time management ( which on the stage of getting better , but a lot of work still should be done) - work in progress.