Position: Technical Support Engineer/Customer Service
Category: Support
English level: fluent
Years of experience: 11

Over 1,500 support tickets attended in different modalities (inbound & outbound phone calls, emails, chats).
An average of 4.8 customer support rating.
Supported customers across North America, Asia, Europe, Middle East, and Africa.
Currently a freelance Office 365 administrator.
Over 18months of Microsoft Office 365 Deployment and Administration (support).
About 12Months of Installing and supporting Oracle Hospitality Software (Point of Sale) in top hotels (Hilton, Sheraton, FourPoints, Radisson Blu etc.) within Nigeria.
Web design and management/content management.