Position: Data Analyst
Category: Data Analyst
English level: upper
Years of experience: 0


Customer Service Agent at 5CA, Lublin
December 2022 — June 2023
- Answering customer messages and assisting with internal information systems - Assisting the business in obtaining outstanding customer service ratings
- Managing Zendesk, Teams
Customer Service Specialist at CCIG Group , Warsaw
October 2021 — Present
- Responding to customer messages and supporting internal information systems - Helping the company earn excellent customer service ratings - Handling confluence, slack, and Helpshift.
OTC/ITC Process Associate, at Genpact, Lublin
December 2019 — December 2020
- Maintaining the general ledger and reconciling transactions both monthly and annually.
- Performing customer reconciliation monthly.
- Clearing customers' payments with invoices and answering pay status inquiries. Prices and discount updates.
- Preparing monthly VAT reports.