Position: Scrum master
Category: Project Manager
English level: upper
Years of experience: 10

- Designed and implemented a set of processes which helped improve customer service level (before working as SM)
- Successfully raised 3 self-organized teams with effective internal communication
- Taught the teams to resolve blockers and remove any other obstacles, which threaten the sprint result
- Raised teams' level of motivation
- Implemented and supported a process of continuous development with frequent releases (every 4-5 days)
May 2010 – Sep 2012: Manager of Technical Support
- Working with English-speaking clients, helping them use the product the company developed (CMS system)
- Verbal and written communication (phone, chat, e-mails)

Sep 2012 – Jan 2016: Customer Care Manager
- Heading a 24/7 team of 10 support operators and webmasters
- Gathering requirements for clients' projects
- Approving time, cost and content of projects with clients
- Distributing workload among webmasters

Jan 2016 – Jun 2019: Scrum master
- Working with up to 4 Agile teams, both locally and remotely
- Implementing the principles and practices of Agile development approach
- Working with Scrum, Kanban and Scrumban frameworks
- Improving team's internal communication
- Delivering increments of product on time

Aug 2018 – Jul 2019: Product Manager/Product Delivery Manager
- Working with business on short-term and long-term goals for the development team (strategic and tactical planning)
- Working on hypotheses backlog based on the performance of the new product
- Determining priorities for product designers and supplying them with design backlog
- Launching A/B tests/experiments to see the performance of the new product compared to the old one (GA and HotJar)
- Re-organizing development teams, interviewing new team members
- Setting monthly goals for CTO, Architect and team leads to help improve the technical aspect of development (new approaches and technologies, better methods of development, implementation of best practices etc.)
- Working with stakeholders on requirements and priorities for releases
- Team motivation: using a system of levels for successful sprints with small bonuses for the whole team, team choosing best performer of the sprint, organizing informal meet-ups for local teams etc.
Looking forward to work in a motivated team, with clear understading of goals and results that are expected. Expect regular feedback to improve comminucation with the team and improve the team's results.