Position: Customer Support Engineer, Sales Manager
Category: Support
English level: fluent
Years of experience: 5


My most recent job was in the IT company Ciklum as a Customer Support Engineer on a financial project. In this project, I provided an assist to customers who encountered general, technical, and financial problems when using our services. As an experienced Customer Support Specialist, I am well-versed in many aspects of communication with clients, I am able to respond to customer queries in a timely and accurate way, via email and chat, identify customer needs, and help customers use specific features, and analyze and reporting product malfunctions. Besides, I had a working experience in Bulgaria in the same position.
I have a Bachelor's degree in International Economics from Lviv Polytechnic National University. I have knowledge in international economics, management, investments, logistics, statistic, and accounting. Besides, I am additionally studying English, to improve my skills in this area. Also, I started learning Spanish.
My goal is to develop my knowledge in theory and practice and gain a great experience in well-known, successful companies. I am seeking a position, where I will be able to apply my skills and experience while increasing my knowledge and gaining career growth.