Position: support representative
Category: Support
English level: upper
Years of experience: 1


2017-10 present
MTE Closures Specialist/Support Specialist
Ignite Outsourcing LTD
- responding to user and partner requests
- map bug fixing
- creating events based on the partners info
- creating events using info from free web search
- editing places and parking lots on user/community/partner requests
- keep track of created/submitted events 
- keep track of closure count (number of closed streets within one Major Traffic Event)
- quality assurance of events (number of mistakes within one MTE)
- create construction events (road closures caused by repair works on road)
- Waze Map Editor UI bug fixing
- event localization (translate event names into the English language according to the partners or user requirements)
- work with google case system (work with open cases with further status change to “closed”)
- meet deadlines
- improve user experience
- I improved my communication and time management skills 
- I improved my teamwork skills
I improved my time management skills
Support engineer, 2nd level agent 
Mobichord
use web interface to keep track of incomings cases
communicate  with users from Europe 
discuss workflow and individual performance with supervisor and company’s superiors in the US
red button duty — answer user questions 24/7 by phone 
use the product knowledge to answer user questions
answer user questions in German (rarely used skill)