Position: Quality Assurance Lead (Sales) /Compliance
Category: Other
English level: upper
Years of experience: 5

I've helped to build the Quality Assurance process from scratch for the outsourcing project our company worked with and drove an increase of Compliance Scores by 8% in the first year of the cooperation and maintained the achieved level of over 95% for over 2 years.
I have spent the past 3 years as a Lead of a Quality Assurance department for Clario Tech managing 11 QA managers. 
This role has given me a versatile experience in leadership, organizing and delegating projects, making decisions aimed at customer experience improvement. 
My responsibilities included:
- Identifing team goals quarterly to support Sales and Compliance aims;
- Developing team relations;
- Setting up projects from scratch, creating action plans and keeping all accompanying documentation;
- Delegating tasks, controlling their timely implementation and providing feedback;
- Coordinating team meetings aimed at operational excellence and teambuilding;
- Building process of Sales Agents coaching aimed at constant feedback on quality and compliance improvement;
- B2B cooperation and close communication with the Client.