Position: Customer support agent\manager
Category: Support
English level: upper
Years of experience: 3


Mostly my experience was all about coordinating work in the sphere of insurance and medical care services as well as assistance in concierge service for foreigners and businesses.
Below you can read more about the processes I coordinated and responded to. 
Liaison with insurance companies:
- establishing interaction between insurance companies and our own medical assistance company;
- preparation of financial reports, payment and reimbursement reports, analysis of contracts, analysis of loss ratio, and forecasting;
- usage of the company's specific software.

Liaison with corporate clients:
- presentation of insurance products (critical illness insurance and voluntary medical insurance);
- development of an individual insurance plan for a corporate client;
- maintenance of document flow (contracts, invoices, certificates, etc.), conclusion and prolongation of insurance contracts, maintenance, and support of corporate clients, resolution of disputable issues, explaining the terms of the contract to the insured, interaction with insured persons and medical institutions, analyzing the causes of contract breach and taking measures to eliminate them.

 I was responsible for the coordination of medical evacuations, organization of emergency medical, and technical help, consulting services, and organization of any needed kind of assistance on the territory of Ukraine;

Working with foreign nationals and partners, provided 24/7 support in organizing concierge services in Ukraine, such as assistance with relocation, accommodation, booking of tickets and hotels, hiring staff, organization of medical services, logistics of cargo, and resolved all household issues of the customer, etc.

Now I'm considering moving into the IT segment, I'd like to start with QA, I'm happy to consider training programs from companies. But I also like working as a manager or coordinator, I would like to try myself in other areas of business.