Position: Support manager, Account manager
Category: Support
English level: upper
Years of experience: 2


I have experienced as support manager for almost 2 years. 
As a support manager I monitored and sorted incoming letters from clients using ticket tracking system. Collected and provided of data for improvement of user experience and customer needs. Analyzed incoming issues and created action items for other departments. Created technical documentation and write articles for the knowledgebase in English.
I’m quick learner with strong organizational, planning and problem’s solving skills.
I am looking for a position of account manager or customer support manager with friendly team and with future prospects of development to gain new skills and experience.