Position: Project Manager, Customer Service Manager, Customer Success Manager, Product Owner, Project Coordinator, IT Project Manager, Technical Project Manager
Category: Project Manager
English level: fluent
Years of experience: 4

Certifications: 
- Google Project Management Certification
- AWS Certified Cloud Practitioner
- Certified ScrumMaster (CSM)
Employee of the Month in DoTerra LLC
Project Manager and Customer Success Team Lead possessing strong leadership and interpersonal skills. Experience in Project Coordination, Customer Service and Team Management. Certified Scrum Master.

Experience: 
- PM in E-commerce B2C, D2C, leading a dev team of 5-12 people, online and in-office. Worked in both product company and an outsourcing agency. 
- Customer Success Team Lead: managing, supporting, coaching, coordinating and supervising a multinational team of Customer Service Representatives (up to 24 people), assisting customers on EU, RU, UKR, US markets. Led team of work-from-office and remote employees. 

I'm a people-person, and always putting the most effort into building a reliable team and maintains a friendly uplifting environment, contributing to the overall success of the project. Highly motivated in working in a good friendly team to develop skills, learn and provide value for the company.

As I look to the next steps in my career, I would like to acquire skills in product ownership and product management. This will involve working closely with customers to gather feedback and utilizing it to enhance the product. I am motivated to lead and inspire team to achieve our shared goals.