Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 4


Outgoing, dedicated and open-minded customer service professional with 5+ years experience. Passionate about improving the quality of people’s lifestyle through unsurpassed care and service. Seeking to leverage my knowledge to empower customers within a people-driven organization.

My current role is a De-Esc Customer Care Expert at Wix.com.

๏ Building sustainable relationships and trust with customer accounts through open and interactive communication. 
๏ Conducting mentoring sessions on SEO topic and onboarding new team members.
๏ De-escalating customer issues with proven conflict mediation and problem-solving abilities. 
๏ Recommending potential products or services after analyzing customer needs.