Position: Customer Support (English/Spanish)
Category: Support
English level: fluent
Years of experience: 4


I am an English and Spanish speaking Ukrainian with a Master Degree in Roman Philology. I use Spanish and English languages on a daily basis, providing consecutive interpreting for business related communication.

My key experience includes finding quick solutions for force majoure situations, multitasking, and generally making the team's life at work easier.

I've held several customer service jobs, including customer support manager in a transfer company (calls\email\chats), mostly with English and Spanish speaking customers. 
- Executed daily client support via phone/email/chat with minimal waiting time;
- Assisted with special booking requests for VIP customers;
- Found quick solutions for resolving force majeure situations;
- Monitored complaints and reached out booking agencies and customers to provide assistance;
- Conducted business correspondence (e-mail, instant messengers) and online conferences with foreign suppliers and partners;
- Scheduled and made passes for vendors (business aviation terminals, private company properties, luxury hotels);
- Negotiated prices;
- Worked with Google spreadsheets.

My last job position's (IT company Gravilink) responsibilities were about helping the engineering team with relocation to Mexico:
- Consecutive interpreting for employees;
- Website content editing and translating;
- Communication with local banking, businesses and delivery services;
- Communicating with housing staff and resolving issues;
- Making and managing medical appointments;
- Managing travel documents.

For now, I am based in Georgia, Tbilisi but willing to relocate.