Position: Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 0


I have been working at my current job for over 3 years. For more than 2 of them, I have held the position of Temlid / Mentor in the support department.
Currently, my main responsibilities are:
- daily quality checks by representatives of the support service (team up to 10 people), control of the workflow, delegation of tasks, and verification of the final result of the work;
- participation in interviews with potential candidates, adaptation and training of new employees;
- creating and maintaining up-to-date working documentation in Confluence;
-creating and conducting seminars to improve knowledge and support skills;
- monitoring the shares of support service representatives, creating and testing their knowledge tests;
- resolution of conflict and emergency situations;
- holding 1-1 meetings with the team;
- participation in the continuous improvement of our processes and many more.

However, I feel a need in myself to improve and move forward to build my career. I am interested in project management since I  think it's fascinating to work on multiple different projects with a team of people who share the same passion for creating something useful and important for people.