Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 2.5

Certificates:
2019 – QATestLab ″The Fundamentals of Software Testing″
2019 – SoloLearn ″SQL Fundamentals″
2017 – Cisco Network Academy ″IT Essentials″
1. Customer Support Representative / Team Lead Assistant: 
technical support for the company's customers in chats and tickets;
training and evaluating staff;
oversee internal processes and procedures to ensure quality;
creation knowledge bases, internal documentation and other instructions for staff and customers.

2. Front-End Developer:
mobile apps developing;
websites developing.
Personal and career grows, difficult and interesting projects.