Position: Customer Support/Engagement Manager
Category: Support
English level: fluent
Years of experience: 11


Here are lists of my proficiencies with tasks and softwares:
⇒ Initiating negotiations, demos, follow up and converting prospects to loyal customers.
⇒ Outbound prospecting through cold calling, warm calling, email marketing and copywriting.
⇒ Inbound lead generation, prospects handling, sales qualification and closing of phone, live chat and email inquiries.
⇒ Communicating, managing, tracking and reporting on sales activities.
⇒ Executing strategies, updating and developing new methodology to win new business deals over and secure recurring sales transactions.
⇒Identifying prospects' individual/business challenges and recommending relevant and corresponding solutions
⇒ Staying updated on product information, industry trends, competition and market situations.
⇒ Offering support to other Sales departmental colleagues, Product Developers, Technical Support team and the executive office.

SOFTWARES/TOOLS:

*Google Workspace
* Microsoft Office
* CRM Tools: { Podio, Mojosells, Zoho, TheCustomerFactor, Quickbooks, Reflection, Hubstaff, Bitrix24, Nextiva, Vumber, CallRail, DialPad, Telzio, Zaiper, Xlite, RingCentral, Kixie, Mojo }
* SendBloom | SalesforceIQ | RelateIQ |
* Pipeline Deal | SugarCRM | Zopim |
* GTM | JoinMe | Asana
* Slack, SalesLoft, RainKing & DiscoverOrg
* Zoom | Clickup | Hubspot

Open to learning about new tools and softwares during onboarding processes. I am available to hop on an interview right away, do send an invitation let's discuss.