Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 4

Reached Team Lead position for less than two years. Passed internal apple certification. The fast learner is all about me.
Worked as a web developer, have advanced knowledge in HTML/CSS, PHP. Experienced in the monitoring of networks using Nagios, Munin, etc. 
Developed templates to differents CMS such as OpenCart, WordPress, ImageCMS, etc. Improved in-built functionality by creating some specific modules. 
Used Photoshop to create eye-catching templates, banners, web-elements.

The past 3 years worked as a Customer representative and reached Team Lead position, had a team of 13 members.
As a customer support representative, I had to deal with different technical issues of our customers. Most of them were Mac OS troubleshooting (reinstallation of OS, backup, and recovery, setting up network devices and configuring mail clients.) 
When I became Team Leader I had to analyze team stats, collaborate with the QA team to improve coworkers. Coached new team members and mentored them until they reached the needed level. 

I would like to continue working in this sphere because I like to deal with different problems and troubleshoot some issues. It would be great to lead a project as I have huge experience in team management.
I can't deal with sales because I think I can't sell anything. Or maybe it's just lack of experience.