Position: Lead Business Analyst / Product Owner
Category: Product Manager
English level: upper
Years of experience: 5

- 7 Salesforce Certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant,  Community Cloud Consultant, Platform App Builder, Pardot Specialist
Lead BA / Product Owner 
• Product Development from Discovery & Ideation phase till successful Product launch and support
• Define product strategy, conduct market research and create a comprehensive roadmap to achieve product goals, negotiate sprint goals with stakeholders;
• Create Business Case, User Personas and User Journey
• Translate features into user stories within the team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements
• Lead requirements gathering - brainstorming sessions, workshops, interviews, etc.
• Create documentation (SOW, BRD, FRS, SRS, Test Cases)
• Manage functional & non-functional requirements. Use cases, user stories and acceptance criteria writing
• Prepare and present the demo to customers 
• Manage BA teams (3-5 BAs) in the projects
• Support complex systems UAT, product launch, product releases
• Create user training manuals and other guides. Train the end users about the product

Salesforce Consultant:
• Collaborate with Key Business Stakeholders to gather and analyze business requirements and proposed solutions by using the Salesforce CRM
• Define what can be done by standard functionality and what should be developed in order to provide solutions and meet the client's expectations 
• Implement Salesforce applications (Sales Cloud, Service Cloud, Community Cloud) which involved customization of Roles, Profiles, Permission Sets, Sharing Rules, Validation Rules, Workflows, Approval Processes, Data Import using Data Loader, Reports and Dashboards

Business domains knowledge:
• Retail, FMCG (Fast moving consumer goods)
• Healthcare
• Pharmacovigilance