Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 11

As Manager l work proactively to retain and grow our customers by helping them achieve their goals and be successful. I have a customer-centric mind and strive to deliver value to our customers in every interaction they have with the company.
Helped to develop internal procedures and maintaine application agreements.
Increase brand recognition and awareness
Customer Success  Manager     Aug 2017 –  Present

Growing and developing existing clients: working closely with all parts of our company to improve business processes, and tune “way of selling” on existing customers; identify opportunities for upsell and create and present pitches (understand customer needs and translate it into a solution).
Reach out with value-added ideas: work actively to know our customers' solutions, as well as analyze trends and share this knowledge with the customer, write newsletters to existing customers and share case studies.
Take customer temperature through periodic health checks and regular meetings: responsible for creating and tracking results from surveys; making sure that our customers can grow and create value and at the same time receive an excellent customer experience in interaction with us.
Create Customer Success reports and work proactively, both with support and continuous improvement of clients solutions, to make sure they achieve success. 
Perform  work related to CRO, SEO and accessibility, to make sure that clients solutions are meeting standards. 


Project manager    September 2010 – Aug 2017


Manage 200-300h projects with teams of 2-5 people and over 1500h large-scale projects with teams over 10 members
Write  project documentation, analyze requirements, resource planning and risk planning
Split projects into sprints, manage tasks in jira, control projects across all phases of development, work closely with the team to reach project milestones and deadlines.
Prepare client status reports and estimations
Project testing with QA team and preparation  for client review, write status reports
Facilitate meetings, take part in Scrum meetings