Position: Support manager
Category: Support
English level: upper
Years of experience: 1.5


I have been working as a support manager for about 1.5 years in gambling. 
My first experience in this field was as a usual manager, so I helped our clients get into issues they faced and transfer them to the appropriate department.
Then, I have worked with our VIP customers, thus I was able to provide them with the issue solving by myself (chats/calls), and assure a special approach to each of them.

Currently, working as a technical support manager, so my responsibilities and skills are:
- take ownership of customers` issues and follow problems through to resolution;
- ability to think strategically;
- strong client-facing and communication skills;
- advanced troubleshooting and multitasking skills;
- customer service orientation.
Looking for an interesting project for a stable company where I can grow and master my knowledge and skills.