Position: Art manager / Support manager/ Community manager / Junior PM
Category: Other
English level: fluent
Years of experience: 8


Customer support manager/Community manager
 Global Virtual Opportunities Company (gogvo.com)

* Voice support (consulting customers regarding the valid accounts and fixing various issues)
* Resolving of product or service problems by clarifying the customer's complaint; determining the cause of problem; selecting and explaining the best way to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Translating manuals and other materials from English into Russian for the Russian Speaking customers.

Customer Relationship Manager
Catalyst Apps (Web and Mobile game development).

* Maintaining long-term relationships with customers to ensure they continue receiving on-going value and satisfaction from the product they are investing in.
* Collaboration with PM, QA Engineers, Game Producers to ensure successful implementations based on customers' needs, suggestions feedback.
* Managing Facebook community pages and groups.
* Training Junior Support managers, improving overall department and organisation efficiency and performance by identifying opportunities to enhance internal processes.

Game Content Manager

* Generation of gameplay and game content for Pet Buddies iOS game. 
* Researching and creative thinking on concepts and ideas.
* Coordinating tasks and priorities with artists, programmers, game director.
* Taking part in daily creative discussions with game director and focus group based in the USA and UK.
* Task assigning, further coordination of the developers, QA and designers team. Developing schedule for the release completion.

Product Owner of the FamilyArtClub shop on Etsy

* Creation and fulfilling the shop from scratch.
* Collaboration with 2D artists to ensure successful design  implementation based on customers' inquiries. Maintaining long-term relationships with customers to ensure they purchase again in future. 
* Promoting the shop using internal Etsy marketing tools as well as FB and Instagram.
As a very friendly, communicative and creative person, I’m seeking to leverage my skills and ideas to create something amazing within a company. Having the experience in team coordination as well as community management I am searching for a position where I can express my enthusiastic personality, use creative approaches to complete tasks and build communications with the teams and customers.