Position: customer care
Category: Support
English level: fluent
Years of experience: 1


My last concluded project was with PTAD Pension Transitional Arrangement Directorate, under CSPD  Civil Service Pension Department, where there was so much complaints coming from the pensioners of CSPD over the years. I and my team were able to sort all the complaints. For instance, I was in charge of the customer service center where I took all the calls regarding their complaints. I also collected data  for my record keeping using MICROSOFT EXCEL. At the end, we were able to sort all the complaints, and place all the pensioners who needed to be placed back on the monthly pensions. I would love to improve more on Customer service and data collections skills.