Position: Product Manager
Category: Product Manager
English level: fluent
Years of experience: 2.5

As a Product Manager at Lemmi:
- Came up with a product positioning
- Developed a product strategy based on the market and competitor's research 

As a Junior Product Manager in Livingston Research:
- Bug-reporting and fixing system created from scratch. Increased the quality of the product and decreased the number of bugs by 50%.
- Increased revenue by 5-10% due to various initiatives implemented.
- Reduced the number of cases where the initiative failed due to poor implementation to 0.
- Improved the user experience in my products through various user-oriented initiatives.

As a Head of Order Support and Quality Assurance:

- Increase employee satisfaction rate in both teams
- Created brand new bonus systems for both teams
- Implemented new hiring and feedback cycle, increasing the quality of hired agents
- Created an automated capacity model for hiring and forecasting needs
- Implemented new fraud prevention procedures, increasing the precision of fraud detection
- Implemented staffing models for precise week-to-week staffing in accordance with the workload
- Created a load calculation system for teams with different streams of work
- Implemented outcome-based quality assessment system for evaluation of operators
Product Manager - Lemmi, Kyiv, Kyiv City, Ukraine | March 2023 - Present

Gained experience in all stages of the product management lifecycle, including market analysis, product ideation, and AI integration.
Collaborated with AI teams to design and implement AI-powered features, enhancing user experience and solving customer pain points.

Product Manager - Livingston Research, Kyiv, Kyiv City, Ukraine | July 2022 - Present

Managed two central products, achieving 5-10% revenue growth through strategic AI initiatives.
Implemented a bug-tracking system, facilitated collaboration with IT and design teams, and harmonized stakeholders' efforts with product development, leveraging user feedback and hypothesis-driven testing for continuous improvement.

Order Support and Quality Assurance Team Manager - Livingston Research, Kyiv, Kyiv City, Ukraine | March 2021 - August 2022

Developed and implemented procedures to ensure customer orders are processed accurately and efficiently.
Successfully managed order support and quality assurance teams, providing clear direction and guidance to ensure all team members meet deadlines and customer expectations.