Position: Customer Care Executive
Category: Support
English level: fluent
Years of experience: 2.5

1 At Safetrac Limited, I was able to reduce debt by 70% (client over 90 days) I a span of 5 months,
2 I collaborated with the sales team and grew business-Atleast 5 clients enrolled in a month,
3 Due to great customer service I retained  90% of all my existing clients for the time  worked at Safetrac,
4.Introduced Kaizen module of working to ease data tracing in the system or Manual
1. As an account manager at Safetrac Limited, I was able to maintain good customer relations with my clients (Portfolio)and this resulted in the retention of the clients and growth of the business through referrals of the existing loyal customers.
2. Customer service Month Project - As a Customer Care Executive in Colnet, I was able to reach out to all my clients via email or phone to appreciate the clients for the period they Joined the company by offering a free garbage collection day depending on the area of residence.

Technologies 

Quick books -This module assists in keeping the client account up to date.
Social Networking- enables one to identify prospective clients in order to develop business after the sales pitch is done to the clients.

What I would want to improve:

1 Communication- I believe nd know communication across all departments is key in order to work as a team to offer clients the best service.
My expectations for the company/Job/Project would be remunerated for the value and experience I bring to solve the company’s problems within my key performance areas or KPI and that this job offers me the therapeutic reward of being employed and provide a work environment in which I can contribute to the team, receive appreciation for my contributions, have job stability and the ability to grow with the company.