Position: Руководитель отдела IT, ITSM consultant, ITIL process manager
Category: Support
English level: upper
Years of experience: 11

Professional skills
• Conducting IT audit and development IT strategy of company.
• Knowledge of ITIL, MOF, ITSM.
• Experience in designing and implementing automation systems for
support services (Help Desk).
• Management of IT-Assets.
• Development, optimization and analysis of business processes - IDF0,
eEPC notations.
• Construction of econometric models based on sample surveys.
• Audit of corporate IT infrastructure for compliance with security standards.
• Development of solutions for managing corporate IT infrastructure.
• Development of regulatory documents

Certificates
- ITIL Foundation v.3 (Coach)
- IBM Certified Advanced Deployment Professional - Tivoli Enterprise Management Solutions
- Microsoft Certified Solutions Expert: Private Cloud
- ITSM
- Microsoft Cloud Services
- Mobile Device Management (MDM) - MobileIron
- IBM SPSS
- IBM MAXIMO
- IBM Control Desk
- IBM Application Performance Management
- DLP – Digital Guardian, McAfee
- Tenable Network Security
- McAfee
Work experience
Process Manager – company MEGOGO
2019– July 2020
• Development and implement IT processes - Service Request, Incident Management, Problem Management, Availability Management.
• Coordinate of interaction between L2 and L3 support lines.
• Development of performance metrics for support lines L2 and L3, and
for external partners.
• Development documentations (Instructions and procedures for L2,
describe of Catalog Services, knowledge base of Incidents).
• Service Monitoring - Prometheus, Grafana, Zabbix, New Relic.
• Process Automation - Atlassian JIRA.
• Create CMDB.
Head of the Department of Software Solutions and Information Security - company Avalis
2017 – 2019
• Projects - IT security systems based on McAfee solutions (DLP, SIEM, sandbox).
• Pilot projects - "umbrella monitoring" based on IBM products (Netcool, APM).
• Implement EAM (Enterprise Asset Management) System based on IBM Maximo. Development and implement processes – Service Request, Work Orders, Maintenance management.
Business Development Manager (Security Department) - company Bakotech
2016 – 2017
• Vendors - Tenable, Digital Guardian, MobileIron, AlienVault, FireMon.
• Territory - the Baltic countries, Ukraine, Georgia, Azerbaijan,
Kazakhstan, Armenia, Uzbekistan, Moldova.
Microsoft Virtual Technology Solution Professional (“VTSP”) - company Microsoft
2013 – 2016
Core Infrastructure Optimization (“CORE IO”) - Data Center Services (Including Datacenter Management & Virtualization, Server Security, Networking, Storage)
Head of sector management systems IT-infrastructure - company SI BIS
2008 – 2016
Projects -
• Automation of business processes.
• Implementation of service management systems and technical
systems user support (Service Desk).
• IT asset lifecycle management.
• IT audit - allow completely cover the existing IT infrastructure and IT
management processes, diagnose, develop comprehensive recommendations and assess risks.
One of the projects -
Migrating IT-infrastructure to the Cloud Windows Azure in Platinum Bank.
This decision was award as one of the best solutions in cloud services at the Microsoft Worldwide Partner Conference - WPC 2013, held in Houston.
Leader of group sales & implementation IBM Tivoli Software - company System Integration Service
2003 - 2008
Projects -
Implementation of IT infrastructure management systems based on IBM Tivoli products.