Position: Subject-matter expert
Category: Support
English level: upper
Years of experience: 6

Progress of the year Award Dec 2019
As a Subject Matter Expert, I have been involved in several exciting projects and diverse tasks. I was responsible for providing domain-related expertise,  and collaborating with cross-functional teams to ensure successful implementation.

Regarding the technologies I have used, my role has required a strong understanding of domain management systems, DNS protocols, and web hosting technologies. I have also utilized scripting languages like Python to automate routine tasks and improve operational efficiency. Furthermore, I have gained expertise in various customer support software, project management tools, and collaboration platforms.

Currently, my role within the team involves mentoring and training new team members, providing guidance on complex domain-related issues, and contributing to the development of company-wide policies and procedures. I am also involved in conducting training sessions for customer support representatives to enhance their knowledge and expertise.

Looking forward, I aspire to further develop my skills in emerging technologies such as cloud computing, cybersecurity, and machine learning. I believe that staying updated with the latest industry trends and continuously expanding my knowledge will enable me to contribute even more effectively to the growth and success of a company.