Position: Customer service representative
Category: Sales
English level: intermediate
Years of experience: 7


Respond to customer inquiries, Answer customer queries, provide product/service information, and address concerns through various communication channels such as phone, email. Investigate and resolve customer complaints, troubleshoot technical problems, and provide appropriate solutions to ensure customer satisfaction.Assist customers with order placement, modifications, cancellations, and tracking to ensure accurate and timely order fulfillment. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Empathy and patience in dealing with customers' concerns and resolving issues.
Attention to detail and accuracy in data entry and documentation.