Position: Team Lead
Category: Support
English level: intermediate
Years of experience: 5


Head of customer care, Head of contact center
Managing the flow of day-to-day operations within the authority employees have. Analyse statistics or other data to determine the level of customer service or other services the team is providing. Creating daily productivity reports and ensuring fulfilment of those with each team member. Continuous training staff to deliver a high standard of customer service.

Head of delivery (restaurant industry) 
Delivery process management, delivery time control, budget planning, personnel management