Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 1

PM+ BA courses at Lemon School
BA Essentials course
11.2016 - 12.2018
Zone3000 (Namecheap)
Domains CS Specialist

- providing customer service through email and live chats;
- reporting and escalate issues and incidents based on guidelines;
- assistance with updating external client knowledgebases, as well as internal departmental documentation as required.

01.2018 - 08.2021
Zone3000 (Namecheap)
Domain Trainer and Supervisor

- participate in the Onboarding process for our new colleagues, as well as in the internal transitions;
- develop and improve training, supervision programs, follow-up lectures and presentations;
- assist with training activities;
- deliver supervision;
- deliver lectures for different CS departments.

02.2020 - 08.2021
Zone3000 (Namecheap)
Domains CS QA

- detailed QA reviews for chats and tickets based on departmental and company standards;
- providing assistance with continual education to CS team-mates;
- providing feedback to Team Leads on individual team-members’ performance;
- providing tips for CS regarding customer care, including nuances of current issues.

08.2021 - по настоящее время
N/A
Project Manager (eCommerce projects)

- leading projects from the Initiation phase to their Closing;
- leading support phase of the projects;
- budget management;
- risk management;
- requirements identification and description;
- communication with the stakeholders;
- team management.