Position: Service Engagement Manager
Category: Support
English level: fluent
Years of experience: 7


I have 5 years of experience in account and project management working and fully dedicated to big customers and their projects. In general 7 years of experience related to the customer support.
My main responsibilities now are:
- Owning end-to-end solution delivery on the assigned account;
- Being a primary point of responsibility over any delivery related matters, including escalations, upsells, etc;
- Helping customer to implement services and plan projects effectively;
- Preparing reports on project performance; 
- Maintaining contact with all of the members of a team who are dedicated to providing client satisfaction in order to ensure that goals are being met.

Personal and Professional Skills:
- Strong communication and presentation skills (written and spoken) and problem resolution experience (working with complex cases and disputes);
- Experience working as a Team Lead (team of 6 people);
• Stress resistant and fast learner;
• Experience working with foreign customers including APAC and MENA region.
I'm looking forward and always ready for new challenges