Position: CIO/CTO
Category: Lead
English level: upper
Years of experience: 7

- Implement and maintain Disaster Recovery (DRP) and Business Continuity Plans (BCP)
- Build reliable IT infrastructure on all levels: location, engineering communications, network, hardware, software. Most infrastructure problems have not become incidents and solved automatically
- IT team has become a business partner and help all teams to be more effective
- Formed command culture
- Bus factor >2 on all IT services and qualifications (including mine)
- Rapid (3 days) and effective (92% feel positive or no changes) move employees and adapt processes for work from home reality. Thanks to DRP developed and tested before.
- Asset management system. Every valuable asset is under control.
- Adapt IT workplace and its lifecycle for employees (personal, command, and business requirements). As result employees have become more effective and satisfied. Expenses for the workplace is transparent for the long period
- Developed and teaching own Service Management courses for both IT and non-IT departments
- Implement Kanban methodology for effective resource allocation
- Implement fast, stable, and seamless Wi-Fi. Satisfaction changed from "not satisfied" to "satisfied most of time".
- Develop, implement, review IT strategy
- Interface with senior management, internal customers, internal and external auditors (all was passed), regulators, and partners as necessary to consult on DR
- Made stable and effective cross-office IT teams communication and relationship
- Ensure that all IT services are provided on the agreed SLA.
- Continual Service Improvement
- Manage IT budget. Oversight <10%
- Team leads couching. They become effective and independent.