Position: Customer support representative
Category: Support
English level: upper
Years of experience: 0.5

Languages	Ukrainian — Native
Russian — Native 
English — B2 — Upper Intermediate
German — A1 — Basic

Computer knowledge: MS office: Word, Excel, Power Point, Outlook, Fidelio, Opera, Servio, Salesforce. Able to find the information in a short time.
I am client-oriented person and I can use my previous experience and knowledge to build strong long-term relationships with customers, support and help them, solve their problems.I have 13 years of work experience in a hotel and lifestyle industry, as well as a personal assistant both in large international companies and in family-offices. A few words about my main responsibilities:  
       As a Lifestyle Concierge I was in charge of VIP treatment, support and personalized concierge services for club members all over the world during 24 hours a day, seven days a week. My main duties were: travel and hotel bookings; restaurant reservations and recommendations; tours and leisure activities; personal shopping; event planning; flowers and presents deliveries; arranging tickets to ceremonies, concerts, sport events, fashion shows; booking transportation (cars, limousines, private jets, etc.). 
       As a Deputy General Manager I was in charge of the main hotel of the chain, consisting of 45 rooms and 10 apartments. Under my management was a team of 15 people. My main responsibilities were: recruiting, training and supervising hotel staff; finding new clients and keeping in touch with regular clients; promoting and marketing; handling customer complaints and queries; managing budgets; maintaining statistical and financial records; planning maintenance work, events and room bookings; ensuring compliance with health and safety legislation and licensing laws. The hotel's rating on Booking.com has been raised to 9 points during my work.