Position: Financial support manager
Category: Support
English level: upper
Years of experience: 4

I have an extensive experience in working with b2c clients and I strive to become a highly qualified specialist in the field of finance. I am currently taking an online financial analytics course at Skillbox.
I am a responsible and motivated worker. Also, I have analytical skills and team-oriented mentality. I am able to learn quickly, manage multiple projects at the same time and keep calm during stress situations. I strive to become a highly qualified specialist in the field of finance, so I am currently taking an online financial analytics course at Skillbox.

2021- till now - IT-company, Online-school “EnglishDom”
Post:  financial support manager.
Key responsibilities: financial and technical support; payment transactions monitoring; troubleshooting and problem isolation; workflow optimization; interaction with the company's divisions; periodic reports.

2017-2020 - IT-company, Online-school “EnglishDom”
Post:  customer support manager.
Key responsibilities: customer support and product consultation services; communication with customers via chat and phone calls; customer retention and motivation; teacher supervision and guidance; assistance in establishing contact between students and teachers; troubleshooting and problem isolation; supervision and guidance of the on-duty customer service personnel; quality control; improvement of customer service processes and increasing customer satisfaction.

Tools: MS Office, Slack, Zoom, IP-telephony, payment systems (Fondy, WFP, Ecommpay).
Due to the unstable situation and hostilities in Ukraine, I recently moved to Turkey, Alanya, and would prefer to continue working remotely. No night shifts.