Position: Head of customer support
Category: Support
English level: fluent
Years of experience: 5

Experience in building the department from the scratch to completely functional department
Leading of 10+ employees team
Experience in recruiting and training the employees
Experience in setting goals for the department, KPI
Experience with enterprise clients
Experience with a complex product with 6M+ users
High KPI of the managed teams
Experience in the providing of high-quality service and support.
Good organization skills and system thinking
Leading remote Core support team
Setting KPIs for the team
Creating workflows and optimizing existing  flows
Managing internal knowledge base
Managing user’s knowledge base
Managing product incidents and bugs
Creating incidents reports
Creating monthly, quarterly and yearly reports
Working with users feedback in AppStore, PlayMarket
Communication with developers, product owners and other teams 
Training of new employees, performance reviews, 1&1 meeting


I have an experience with the following tools:

Intercom, Zendesk, Zoho
Jira SD, Jira Confluence
Jenkins(basic)
Python(basic)
Different CRM systems
I'm interested in working in a stable company with interesting and useful products in the fields of finances, sales, crypto. I would like to have a responsibility and freedom for decision making, ability to build and improve service based on the skills I've gained. I can join the existing team or create a new one to show the top service in the niche