Position: Customer Support Team Lead
Category: Support
English level: upper
Years of experience: 5


Head of Customer Support

-  formed a team of multilanguage support desk. Trained and supervised a fast-growing team of customer support representatives (the team has grown from 2 to 15 people);

-  reduced customer outflow from 35% to 15%. Optimized and set customer processing channel network (~3000 customers per day); 

-  recruited and hired employees, through strategic management and measurement of team performance developed, planned and executed motivation system of employees;

-  reviewed and managed key performance metrics and indicators to proactively identify teams work.
I am particularly interested in the position of Team Leader of Support Department and I would like to grow professionally into the top manager.