Position: Customer support specialist
Category: Support
English level: intermediate
Years of experience: 3


06.2020 – 11.2021| Customer advisor at Zara, Poland Wroclaw. 
Achievements:
• Contributed to good customer service.
• Assisted onboarding new 5 employees during my time at the company. 
• Precisely processed customer transactions. 
• Provided exceptional customer service. 
01.2018 – 05.2018 | Financial consultant at First Ukrainian International Bank. 
Achievements:
• Provided efficient support to the clients. 
• Processed customer transaction with attention to details on a daily basis. 
• Processed withdrawals, deposits, transfers, loan payments.
• Educated customers and potential clients who had questions about FUIB policies or products.
• Resolved customer problems and complaints by clarifying the issue by explaining the best solution. 
11.2016-03.2017| Economist of Card business department at UniCredit bank
 - Answering questions about a company’s products or services.
-Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company’s offerings.
- Handling customer complaints.