Position: Product Support Engineer
Category: Support
English level: upper
Years of experience: 9


- Provide the front support service for B2B customers and internal customer via all communication channels.
- Analyze support cases, validate and identify the cases.
- Report all support cases to ticketing system and assign the tickets to the relevant resources.
- Monitor the system and services
- Provide immediate respond for any alert.
- Liaise with Tier-3, 3rd parties, suppliers for technical escalations, management and customers (B2B and Internal).
- Provide regular reports of incidents, problems, change, risk analysis and any other IT operation reports