Position: Customer Support
Category: Support
English level: fluent
Years of experience: 4


Experienced and self-motivated Customer Support Manager with four years of industry experience of working to achieve goals of the company.

Customer Support, Access Softek, Kiyv
September 2016 — January 2018

IT - Software development - Banking systems
• Provide excellent support service to Clients by phone system; answer questions and inquiries.
• Product knowledge skills; overcoming objections, closing sales.
• Reply to incoming customer requests and product information, providing appropriate and correct
answers.

Customer Support & Community Manager, Cubits, Kiyv
January 2018 — October 2018

• Creating the community around the brand;
• Work with YouTube, forums, Reddit, and Quora;
• Produce work in an efficient and timely manner according to the schedule; 
• Fluent English;
• Excellent verbal and written communication skills;
• General knowledge of IT marketing;
• Demonstrated ability to multi-task and work under pressure;

Customer Support, Adoriasoft LLC, Kiyv
October 2018 — September 2021

• Research and analytical skills;
• Results-based approach;
• Client orientation, quality assurance, self-management;
• Strong interpersonal skills and ability to work effectively with minimum supervision, take initiative
and be a part of the team;