Position: Delivery Manager
Category: Project Manager
English level: fluent
Years of experience: 9


9 years overall experience in IT industry
Current project:
Delivery manager for Pega development project
Team composition: 7 Pega developers, 2 BA, 2 QA

Previous projects:
IT service manager & resource manager with extensive experience in Application support and IT production operations
Practical experience in coordinating distributed teams of 4-30 people from different locations (EMEA, APAC, LATAM) 
Practical experience in IT support service delivery management
Participation in pre-sales activities: RFP, estimates, SOW creation, negotiations