Position: Senior Account manager/Customer Success Manager
Category: Sales
English level: fluent
Years of experience: 8

-growing accounts from 1 iteration to solid teams in 6 months
-doubled average check of the majority of the new and existing clients
-building of unique whitelabling partnership with one of the clients and build up to 5 ready solutions
-successfully managed conflicts and maintain client's retention
-expanding the base of strategic partners and increasing total turnover up to 30 % with EU and US customers
-introducing and implementing new services 
-identifying inefficiencies in company processes and making recommendations for improvements
-identifying inefficiencies and implement necessary improvements of the CRM and successful  together with the product development team, 
-taking part in documenting of company processes for ISO certification
-building highly motivated and result oriented teams
-increasing the quality of provided services and efficiency of team work
-expanding the number of happy clients
I am passionate about making all client's interactions being exceptional and make sure the customer experience is on a high level. Expand accounts of any size from early stage start up to enterprise, using unique approaches. Build highly efficient, result oriented teams to reach client's goals on the way to success of their products. Build and maintain referral network program within existing customers. 

IT Account Manager:

Responsibilities:
Build and maintain mutually beneficial and long-lasting relationships with clients, Expand business by investigating new possible opportunities and grow them, Clients’ and team retention 
Smooth and successful conflicts/reclamation resolution, Continuous upsale activities, Win-win negotiation , Advocating between client and development team and guarding the interests/expectations, Promote company services and maintain company appearance on public platforms, Provide consultancy services according to client's needs, Risk mitigation, Using up to date metrics for evaluation of client’s satisfaction NPS, CSAT, CES, etc.

Team Leader

Lead and grow the team of project managers and vendor manager, building a highly motivated group, reports of progress and forecasts, acquire a thorough understanding of key customer needs and requirements and share among the team, expand the relationships with existing customers by continuously proposing solutions that meet their objectives, deal with complaints to maintain trust, analyze internal operations and identify areas of process enhancement, drive innovative behavior and encourage team to add the customer value through Continuous Improvement, Controlling projects profitability: profit margins and costs, introducing tactical initiatives to address losses

Project Manager of DevOps Department
Leading DevOps department of 7 members, managing up to 25 projects with many moving dependencies at once, practicing agile methodologies such as Scrum and Kanban for managing projects, defining and managing project scope, objectives, schedule, metrics and cost of technical projects, producing and maintaining detailed project plans covering full project lifecycle - initiation, requirement gathering, design, development & build, test, integration and launch. interfacing between technical team and clients in the delivery of installations, implementing, and executing processes to streamline workflows, ongoing communication of planning, project status
interesting projects, development, new skills, new challenges, professional growth