Position: Junior Project Manager
Category: Business Analyst
English level: upper
Years of experience: 2

One of the creator of a powerful team of 30+ astonishing experts in 1 year.
Experience:

Quality Control Lead Manager
Dec 2021 - Mar 2023

- Project Quality management for a rapidly growing team (from 4 to 40 employees)
- Control over performance standards
- Providing of quality feedback based on performance
- Analysis of performance
- Competitors Analysis
- Team management
- Monthly performance report
- Weekly performance report
- CSAT analysis
- Improving team performance
- Creating flow charts
- Work on CRM improvement

Customer Care Specialist
Jun 2021 - Dec 2021

- Communication with customers through tickets and live chat
- Resolving of critical issues
- Knowledge management- Communication with customers through tickets and live chat - Resolving of critical issues - Knowledge management
Skills: Zendesk · CRM · Communication · Customer Service · Customer Satisfaction · Teamwork

Community manager \ SMM

May 2014 - till now, "Renatus" www.renatus.com 
•	Marketing researches, planning strategy promotion in social network.
•	Creating, writing, planning different types of content for a company's service (in English) - articles for blogs, scripts for the video, SMM (facebook posts).
•	Tasks for designers (for example, creating infographics) on a daily basis
•	Cooperation with PR department and designers
•	Analysing results and impact of social content and social publishing in order to optimise performance.
•	- Create video game materials
•	- Moderation.
•	- Support users.
•	- Conduct in-game events and actions.
•	- Creating and populating of content gaming communities (Facebook. Vkontakte, Odnoklassniki, My World, Twitter.)
•	- Statistics of fanpages.
•	- Statistics of Apps.
•	- Monthly analysts of other gaming communities and project.

Community manager \ SMM

October 2013 - May 2014 "Clonefish" ("Evoplay")  www.evoplay.com
•	Creating, writing, planning different types of content for a company's service (in English) - articles for blogs, scripts for the video, SMM (facebook posts).
•	- Moderation.
•	- Support users.
•	- Conduct in-game events and actions.
•	- Creating and populating of content gaming communities (Facebook. Vkontakte, Odnoklassniki, My World, Twitter.)
•	- Statistics of fanpages.
•	- Statistics of Apps.
•	- Work with Photoshop editor. Art self filling of fanpages and groups.
•	- Monthly analysts of other gaming communities and project.
Looking for the great team to work with and build great products\services