Position: Middle QA Engineer
Category: QA
English level: intermediate
Years of experience: 4


Responsible QA Acceptance engineer (SRE & OPS/IT department) with 4 years of experience in Web, Desktop, Mobile, and PBX telephone services testing. Well-known in project testing procedures and methodologies. Hands-on experience with writing/supporting test documentation, leading the Major/Minor releases verification (front-end, back-end). Quick learner, self-motivated, and able to work in a team. I'm focused on applying and further developing my skills.

Responsibilities:
- Leading the regular Major/Minor releases on schedule from SRE team
- Post deployment verification for multiple projects (Phone/Messaging/Video services) on pre-pro and production environments
- Acceptance testing for web/desktop/mobile applications and PBX telephone services on each release
- Executing manual acceptance tests (E2E testing, accept/moderate manual scripts designed by embedded teams, functional testing of new features on pre-pro and production)
- Executing PDV acceptance autotests / Regular results review, reporting issues to increase pass rates
- Post deployment verification of system infrastructure changes (firmware/builds updates for servers, HTTP routers, IP-phones, security patches, etc) 
- Post deployment app verification for third-party integrations with Google/Salesforce/HubSpot/Microsoft Teams/Zoom/Cloud storages (Box, Dropbox, SFTP, etc)
- Verification of system infrastructure and main system application services (Phone/Messaging/Video) during DDoS attacks emulation
- Reporting defects, primary analysis, localization and investigation of found issues taking into account pre-pro and production specific
- Maintaining test documentation: creation and support up-to-date test documentation (test-planes, test-cases, checklists, bug reports and technical documentation in internal wiki)
- Working with logs in Kibana/Empirix (in terms of production routing)
- Interfacing with QA automation teams (in questions of increasing coverage and support pass rate)
- Maintain 24x7 production environment with a high level of service availability (support of verification after changes on PRO in all available Maintenance Windows: US, EU, APAC)
- Participating in emergency resolving of Incidents on PRO
- Interfacing with another teams to identify root cause analysis to prevent future issues and outages
- Monitoring testing process: partnering with team members in defining and implementing improvements in testing processes
- Mentoring junior team members