Position: Customer Success Manager
Category: Support
English level: upper
Years of experience: 2.5


2,5 years in the Customer Support field, including team management  

Key competencies:

customer base development;
representation of the company's products;
management;
mentoring and training of new recruits;
result oriented.
secure user PC: MS Office (Word, Excel, Power Point), CRM.

Claim Justice ( April 2021 - July 2022 )
-Coordination and control of the work of the department (10 employees) and the Support Service of the branch;
-Comprehensive assistance and work with a group of technical specialists, the number of users is more than 500;
-Group work planning;
-Consult and maintain the current customer base; Provide information support to customers online and by phone.
-Work with the client on current issues, dispute resolution, and complaints about the quality of services provided.
-Responsible for generating sales of commercial bad debt recovery services through direct contact with the accounting departments of companies.

Brooklyn Medical Office (New York)| July 2022 — November 2022
Meeting, consultation of visitors;
-Keep customer records;
-Communication with potential patients of the company by phone;
-Incoming Calls;
-Receive and distribute incoming correspondence;
-Accompanying visitors to the office of specialists;
-Control of the purchase of inventory and consumables for commercial activities.

Now working in fintech field as a Customer Success manager (Haslle).
Responsibilies: 
Deliver professional solutions for
customer inquiries via email and online chats
feedback with developers team
Conducting interviews
Identify and implement new processes to improve customer
support service
Overseeing the onboarding processes for the customers