Position: Multilingual Customer Success Manager/Multilingual Account manager/Multilingual Customer Success Associate
Category: Support
English level: upper
Years of experience: 5

- I know the specifics of work in sales, as well as the features of communication with customers. I can handle high loads at work, being stress-resistant. During my work as a support, I processed more than 50,000 customer's phone calls and mails. I have ability to multi-tasking. 
- There were constantly various innovations and updates in my work (transition to new software or changes in the work regulations), so I learned quickly.
- I was constantly involved in improving the work of the support department. Basically, I gave recommendations and a list of issues that need to be fixed.
- I know which person would be suitable to work in support team. I have interviewed and approved new employees, who performed well later. 
- I have completed project management courses, so I have knowledge of time, scope and cost management. I know development models like waterfall and agile.
I've been working in the customer support department for more than 5 years. 
I started as customer support manager for polish clients.
In this position I performed the following duties: 
- B2C sales; 
- customer support through calls, email or in social media.
Later I became a support team lead of the scattered team (10 employees).
As a team lead, my main responsibilities were:  
- teamwork planning;
- monitoring the implementation of team's KPI;
- motivating employees to improve their results. 
I also was a mentor and organized the work of new employees of the support department. 
I had an experience of interaction with other divisions and departments in the company to improve processes. 
I worked with QA on testing software and apps, worked with the marketing department for customer focus, with offices in other countries, like Germany and Poland, to make operational decisions on customer requests.
I am looking for a position in an IT company with a good reputation where I can meet good people, implement my key skills and build a career.