Position: Customer Support Engineer L2
Category: Support
English level: intermediate
Years of experience: 5

I attended the QA Test Lab Courses, and was introduced to the basic principles of software testing.
- Providing the best customer experience (phone calls, emails, online chats through Intercom, service desk management, Kayako business email-client)
- Tested new features as Manual QA to help the developers and learn new product’s features, reported bugs using Jira
- API, integration of platforms and databases for business processes automatization 
- Eliminated errors within the competence of available logs with Rest API using Postman
- Designed letter layouts with HTML
- Settings verification for domain authentication (spf, dkim, dmark)
- Moderation email campaigns in accordance with rules and policies 
- Creating technical documentationin Confluence for communication with corporate clients, filling the internal Knowledge Base
- Remote system administration and desktop OS administration
- Local networks and databases maintenance 
- Software and hardware troubleshooting
- Setting up and maintaining hardware for local network
Passionate about Game development, Email marketing, graphic design, 3D Animation, AR\VR, visual effects and movie production. I would like to work as a support or as a tester in companies that work in similar areas, so I have the opportunity to grow up.