Position: Manager
Category: Other
English level: fluent
Years of experience: 1


Project Manager

Render Vision | January 2022 - July 2022

- Translation of text materials from German into Russian and preparation of briefings;
- Communication with English-speaking clients in oral and written forms;
- Implementation of projects in accordance with the agreed time frame;


Customer Care Agent

Gameloft | September 2018 - January 2020

- identification and investigation of gameplay issues via web tools;
- escalating issues to corresponding dev teams;
- analysis and interpretation of users' profile information in the database;
- communication with game mini-teams;
- modification and creation of templates for correspondence with customers;
- processed up to 5000 customer requests;
- 4.5 - average customer feedback score

Copywriter

EnglishOnRails | July 2016 - September 2017

- Copywriting articles for the English blog
- Making posts on blog's social media (VK, Facebook)
- Communicating with blog readers
- work/life balance