Position: Team Lead
Category: Support
English level: intermediate
Years of experience: 2


I currently work as a Team Lead, my main responsibilities include but are not limited to taking care of the main products of this company and its agents, supporting and monitoring shift attendee’s performance, being responsible for administrative requests, documentation, side tasks, and reporting, giving positive feedback and constructive criticism to the agents, providing scheduling for all teams. I also worked as a Sales Agent and maintained high KPIs most of the time. And I have an experience working as SMM manager, archivarius and English teacher