Position: Technical support and customer relations
Category: Support
English level: fluent
Years of experience: 7


• System installation and Configuration
My work entitled doing hardware configuration and networking, installation of our customized software in the client site doing data entry and configuring the system according to the client’s needs.
• Trainer
My work entitled training all the staff in an organization on how to use the system in various departments mainly, E-Marketing/Digital Marketing Platforms 
 Front office management, Inventory management, food & beverage management generating reports needed by the management.
• Project manager/Supervisor
my work entitled making sure the new staff who were absorbed in the company were trained on the way the system works on what is needed of them and offering support to them when need be also anytime we have a potential new client or an exhibition I was to go and do a demo presentation of our system and show them the capability of the system and the various reports in the system and anything else concerning the system.
Generating reports at the end of every module implementation outlining the various milestones and challenges experienced loopholes that I had found in their day to day running of the company and also advising on what is needed to be done to rectify or make work easier.

• Customer care 
My work entitled offering technical/software support to the various customers either online via telephone or by onsite support and to do backup of the clients data just in case there is a problem on site we have backup for them.
• Once in a client site I had the responsibilities of collecting data so that we could improve the system to be easy to use by the staff to be competitive in the industry and also take incase the management had suggestions on how they wanted the reports and the system to be it was my work to make sure I coordinate our company with the client on the changes needed and make sure all is done at the required time span.