Position: Customer support, customer care, assistant
Category: Support
English level: upper
Years of experience: 7


2013-2014	School for foreign languages “Elite Gold”

2014-2015   	The volunteer projects “Fenster zu Deutschland“ (Window on Germany) and Window on America
Cooperation with the Germans within the project.  Preparation of presentations while working and conducting lessons.


2015-2016	School for foreign languages “Yes”
Teaching English mostly


2017-2023	German affiliated company “Anton Ohlert”
Sales Director’s Assistant and Customer Support:  
Responsibilities:
-	Customer support when the customer had a problem:
•	Direct communication with the customer via messengers, email and phone
•	Specification of the customer’s problem
•	Forwarding the specified customer’s problem to the corresponding department and specialists 
•	Assisting the customer till the problem is solved

-	Handling customer’s request for production lines, units and spare parts, that means:
•	Specification of the request with a customer and preparing a complete technical task
•	Translation of the request into English/German, forwarding to the corresponding company
•	Receiving the offer, translation of the offer into Ukrainian, russian.
•	Work with contracts when the customer was ready to buy the equipment
-	Responsible for the correspondence of the director in 2 languages, in English mostly
-	Interpretation during negotiations in the meetings
-	Hotel booking, communication with the manufacturers of the equipment, with project managers from Europe, technical departments, provision of the office with everything necessary