Position: Operations/Integration Engineer| L3 Technical Support Team Lead
Category: Support
English level: fluent
Years of experience: 11

10 years of helping people to get their tech things done.
Thousands of handled tickets.
Hundreds of automated tasks.
Hundreds of satisfied customers.
Dozens of integrated products.
Hundreds of thousands dollars saved.
Hundreds of thousands dollars earned.
· Soft-skilled nerd with 10 years of commercial IT experience
· System thinking approach, facilitation, mediation
· Exceptional managerial skills, delicate ability to persuade
· Excellent in-between teams player
· Experience in virtualization, data storage systems
· Integration assistance and supervision, pre and after-sales service & support

See me as the best point of contact for anyone within the company. I can freely communicate with any kind of people without any tension, can help to translate human language into tech language and vice versa.

Technologies and software that I have experience with:
Chrome DevTools, Postman, API, JSON, XML, XLIFF, JIRA, VirtualBox, Vagrant, XTM, MySQL, PHP, Elasticsearch, Grafana, Kibana, Microsoft Windows Server, Microsoft Active Directory, Group Policy Management, Microsoft Deployment Toolkit, Windows Deployment Server, DHCP, psexec, powershell, Marval, Bugzilla, wiki, CentOS, Ubuntu, Apache, Tomcat, tcpdump, wireshark, SNMP, DHCP, CMTS, MySQL, bash, coax, RF, VMware vSphere ESXi Hypervisor, Microsoft Hyper-V, Failover Cluster, High Availability, Citrix XenServer, Microsoft Windows Server, IOmeter, JIRA, salesforce, NAS, SAN, RAID, iSCSI, LSFS.
It's all about clear and transparent communication.