Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 2

Desktop APP product delivery + sites update
Transferred our outstanding support team workflow from email clients to the Helpdesk system.
Implementation of AI-based Chat bot+ FAQ in our company projects.
Greetings!
I am looking for the position of Project Manager/Operations Manager.
I have 2+ years of experience as Operations and Product Manager in a Forex-oriented IT-product company.
Have been working with remote teams (up to 15 people) from different countries and time zones for 5 years.
I have a technical background (work experience as a windows administrator for IBM products and SQL databases in a logistics company) and strong knowledge of the software development lifecycle. 
My experience:
- Iteration/milestones planning;
- Product backlog creation, prioritizing and managing; 
- Risk and bottlenecks determining;
- Team management, moral support and care;
- Producing and managing project documentation (backlog, user story maps, use cases, test cases, user manuals, project roadmap, project charter)
- Setting tasks and monitoring implementation for designers/copywriters/developers /QAs
- Mentoring and integrating new employees into the project;
- Short-term project budget planning;
- Customer Development;
- Alpha testing of new products in related projects with detailed feedback;
- Customer care and service via email, chat, TeamViewer, Anydesk.

I am a power user in GitLab, Jira, Asana, Trello, PayPro, Google Services, Upwork, Facebook Business, and Zammad Helpdesk; experience in Miro, Google Analytics(GA4), Figma, Canva, DialogFlow, and Zendesk.
If you use any other system, it's not a problem to deal with.
Wouldn't want to work in a company where a project manager has to manage many projects or combine the position of a support manager, HR, QA and copywriter.;)