Position: Product Manager
Category: Product Manager
English level: fluent
Years of experience: 3

1. Analyzed customer feedback to develop requirements and implement improvements that successfully increased customer satisfaction scores by 10%.

2. Led a cross-functional team of 5 people to design, develop and successfully launch two (2) new features (Tax Identification Number (TIN) Registration, and CAC Business Registration) that increased corporate account opening by 40%
1. Successfully managed relationships with cross-functional teams of 7+ members to ensure timely feedback on product development iterations.

2. Analyzed customer feedback to develop requirements and implement improvements that successfully increased customer satisfaction scores by 10%.

3. Worked closely with the product marketing team to ensure all messaging was on-brand and aligned with company objectives.

4. Successfully planned and executed a 2-day physical product rollout event at various locations, resulting in the onboarding of over 100 users.

5. Carried out one-on-one sessions with internal stakeholders to collect feedback and provide timely feedback on development iterations

6. Reviewed and analyzed the user interface and experience of the platform on different devices, developed product documentation (flowcharts, wireframes), and then supervised the implementation of approved recommendations.

7. Collaborated with back-office staff to document support needs and re-design the admin portal which improved customer verification speed and reduced customer churn at verification by 30%

8. Increased our daily transactions by providing a payment processing alternative that improved customer account funding success by 80%

9. Facilitated the use of Scrum practices (planning, stand-up & prioritization) for product development

10. Implemented processes that have decreased time taken to solve customer issues by 25%

11. Led 5-person cross-functional team across engineering, design, quality assurance and data, using Agile Scrum.

12. Implemented RESTful web services on checkout page to aid payment, improving customers experience 

13. Created a Database Management System using NodeJS, AdonisJS, SQL, and Edge for an existing merchants database to allow merchants access products catalog and make approved changes 

14. Worked with ReactJS to fix bugs and deploy features on the site
I would like to continue my career path in Product Management. I am looking for an interesting project in which I can apply my existing skills and gain new knowledge. For me, it's important to have a friendly team and no toxic relationships on the team.