Position: Customer Support Representative/Team-Lead
Category: Support
English level: fluent
Years of experience: 8

I have a not once proven my fast learning ability and rapid progression, often leading to promotions. One notable accomplishment was securing a $30,000 contract with Amazon while working at a translation agency. Additionally, I successfully created and improved a customer support department in a previous company, enhancing its structure and processes independently. These achievements highlight my ability to achieve significant results and make me a valuable asset to any team or organization.
Based on my work experience, my skills include:
Customer service: I have extensive experience in customer service, including resolving complaints, negotiating, and selling services/products to customers. I have worked in various industries such as travel, online casinos, and appliance repair, which have honed my customer service skills.
Communication: I have strong communication skills, both written and verbal. I have experience in email communication, mass mailing, and maintaining connections with clients. I used to work in a translation agency, where I translated, edited, and proofread documents in English and Russian.
Management: I have experience managing teams and departments. I have managed a small team of people, monitoring their work and providing real-time assistance. I have managed customer care and quality control and played a significant role in business development by creating new products and adjusting departmental processes.
Technical skills: I have experience working with various technical tools such as admin panels, CRMs, and payment systems. I have also provided real-time assistance to support agents and resolved technical issues for customers.
Leadership: I have experience leading teams as a manager and volunteering as a leader in a summer camp for children and teenagers.
Organizational skills: I have experience creating manuals, working with statistics and data collection, and estimating the workload of other departments. I have also provided onboarding for newcomers.
Overall, I have a diverse skill set that includes customer service, communication, management, technical skills, leadership, and organizational skills.
At the beginning of my engagement with an employer, the following aspects are important to me:

1.Honesty and Transparency: I value honesty and transparency in communication, where there are no fake promises. I appreciate an open and straightforward approach from the employer.

2.Company Culture: Understanding the company's culture is crucial to me. I seek an environment that promotes teamwork, respects diversity, and fosters a friendly atmosphere.

3. Realistic Expectations and Goals: It is important for me to have clear and achievable expectations and goals set for my role. Realistic targets enable me to focus my efforts effectively and contribute meaningfully.

4.Communication and Employee Engagement: I value open communication channels with management. I appreciate a company that encourages and listens to employee feedback, as well as actively seeks and considers suggestions and offers from the team.

5. Growth Opportunities: I place great importance on opportunities for personal and professional growth within the organization. I am eager to develop my skills, take on new responsibilities, and progress in my career.

6. Non-discriminatory and Friendly Environment: I strongly value a workplace that promotes equality and inclusion, where all employees are treated with respect and fairness. A friendly and supportive environment contributes to employee satisfaction and overall well-being.

These factors are significant to me as they contribute to a positive and fulfilling work experience. By ensuring these aspects are present, I can thrive in my role and contribute to the success of the organization.