Position: HRD
Category: HR
English level: intermediate
Years of experience: 5


Branch Manager
-	Start-up project’s
-	Participation in the selection of candidates
-	Development and implementation of project business processes
-	Development and implementation of KPIs
-	Development and implementation of personnel onboarding and motivation systems
-	Profile training and model training telephone service
-	Staff retention
-	Personnel development systems
-	Quality control of conversations
-	Control of administrative issues


HR DIRECTOR
-	Standardization and implementation of business processes
-	Recruitment
-	Training and adaptation
-	Contact center management
-	-Corporate culture
-	Conducting trainings on service
-	Conducting trainings sales
-	Conducting service trainings on direct contact

Branch Manager
-	Bringing location to the set KPI
-	Analysis of the existing system of motivation, development of proposals for its improvement
-	Working with statistics
-	Training of middle management
-	Onboarding and motivation of staff
-	staff management 450 people

Project manager
-	Star-up project
-	Participation in recruiting
-	Development and implementation of project business processes
-	Development and implementation of KPIs
-	Development and implementation of personnel adaptation and motivation systems
-	Profile training and model training telephone service
-	Staff retention
-	Personnel development systems
-	Quality control of conversations
-	Control of administrative issues