Position: Release Manager
Category: DevOps
English level: fluent
Years of experience: 5


RPA:
- Managed 5 dev teams and qa team for resources allocation to deliver production requests and issues;
- Held the Daily Stand-Up, Backlog grooming, Prioritization and Retrospective meetings;
- Held the Knowledge Sharing meetings with customers and 3rd party dev teams;
- Built and improved the Support/Production Delivery processes;
- Improved the Risk Management strategy (weekly risk meetings and preventive activities)
- Provision of root cause analysis and preventive activities for potential issues and blockers;
- Creation and update of technical documentation and knowledge base articles;
- Constant business communication with customers and POCs;

Telecom service management:
- L-2 technical support team management, new candidates interviewing;
- Weekly/monthly business calls;
- Weekly/monthly incident reports for engagement and account managers;
- ServiceNow platform administration;
- Solution provision and root cause analysis of business requests and platform/product issues;
- Business LDAP configuration and prevention of potential synchronization issues;
- JAVA scripts analysis for potential issues and inconsistencies;
- Hotfix development and regression tests on business DEV and TEST instances with subsequent Production deployment;