Position: Customer support specialist
Category: Support
English level: fluent
Years of experience: 3


October 2019 – present
Snov.io  
Customer care agent	
Providing customer service via a live chat, email and phone. Dealing with a wide range of cases such as general questions about the service, issue reports, billing operations, service testing including API and submitting bug reports based on users’ complaints.         

August 2018 – September 2019 
Netflix
English-Russian subtitle translator. 
Responsibility for translation of English subs into Russian using a specific Netflix software. I was to meet specific criteria of target text correspondence with shot changes, original speech, maximal number of characters per one subtitle, reading speed etc.
  
November 2016 – July 2019 
Zlovy.com  
Copywriter and translator from English into Ukrainian and Russian.
Creating unique descriptions in Ukrainian basing on original English catalogs. 
 
January – June 2016 
Malavida
Freelance translator from English into Russian.
Translating software descriptions from English into Russian.