Position: Senior Technical Support Engineer, Team Lead
Category: Support
English level: fluent
Years of experience: 11

Creating a product technical support team. Developing own Service Request (ticketing) system and Knowledge Base system.
Launching bank branches in several cities.
I have 13 years of experience as a Technical Support Engineer and Team Leader, providing support for resellers and customers worldwide for Incident Management systems and Enterprise Product Data Management (PDM) systems. 

My experience in IT also includes system/database administration, software engineering, and QA.

My English level is Advanced.

I'm located in Dnipro city, Ukraine, and can work remotely as an outsourced worker.
I expect a remote position in a friendly international team.