Position: Customer Support || Technical Writer || Content Writer
Category: Technical Writing
English level: fluent
Years of experience: 6

In my previous job, I implemented an efficient customer feedback system that saved the organization 10% in cost annually. I also successfully managed an online community that improved investors satisfaction by 15%

I have successfully maintained positive relationship with key stakeholders, including employers, customers, and vendors for most of organization I have worked with.
I have successful worked with British Medical Journal (BMJ) West Africa Edition from 2010 to 2013, Handled technical writings for International Capacity Development Institute (ICDI) etc. And as Customer Support, Online Community manager, content developer and Technical writer, I have worked for the following: EVOS Crypto Platform (EVOS), Market Arbitrage Coin (MARC), Merebel Coin (MERI), and Concierge Shopper (CCC) have enjoyed my satisfactory services.

My work experiences include handling customer queries, resolving complaints, Editing technical documents, writing technical papers, managing escalation, and ensuring that customer satisfaction remains the top priority. 

I have worked with customers over various channels, including Discord, Telegram, phone, email, chat, slack, trello etc. 

In online communities, I have competence in Setting up bots, channels, and overall  infrastructure, Onboard new members into the community in a way that drives positive engagement and sentiment in the community & introduces people to the project in a way that stands out from other projects, Engage community members via announcements, questions, polls, compelling news, events, campaigns, and other methods/ideas that may come up, Amplify Twitter and Instagram content in relevant channels, Protect the community against spammers/bots and direct traffic appropriately. 

Also, I am skilled in finding like-minded communities and potential partners  to collaborate and invite to join community, Interface with the internal team to keep track of upcoming event schedules and key announcements to keep our community informed and up-to-date, Set up & coordinate AMAs and/or virtual hangouts etc.
Currently looking for a remote job as a Technical writer, Customer Support, or Community Growth Manager -especially in a Web3 or Tech project community. While being eager to join a dynamic and rapidly growing industry at the forefront of technological innovation and to contribute meaningfully to the implementation of the organization goals, I am open to new vacancies and opportunities where I can learn and grow within the industry.