Position: Business Analyst
Category: Project Manager
English level: upper
Years of experience: 3


Intechsoft - Operational Manager
(Dec 2019 – Mar 2022) 

Project description: “Continuity and KPI”  project was aimed at minimizing IT crisis risks, developing IT crisis scenarios and algorithms, creating recovery plans and fast recovery of processes in case of emergency.
Responsibilities and Key Accomplishments: 
•	KPI reports development
•	Incident management, Change coordination 
•	Customer support (Use cases analysis, User Stories for business requirements management)
Technologies: Power BI Server, Excel, Oracle DB, SCRUM, Jira, Confluence,

Project description: “Capacity and Availability” project was a part of asset management. It collects data on available domains and devices, hardware and service part, virtual machines, phone and number accounting, tracks changes on the quantity, measures quality, works with budget etc.
Responsibilities and Key Accomplishments:
•	BMW operation systems support in the asset management domain for EMEA, APAC, and America locations 
•	Customer support (User Stories for business requirements management)
•	Incident/Problem management, Change coordination
•	Documentation management
	Technologies: Excel, Informatica, Oracle DB, SCRUM, ITIL standards, Jira, Confluence, Bizagi process diagrams

Philip Morris Ukraine - IT System Analyst
(Jun 2016 – Oct 2019) 

•	Local leading and successful implementation of the Electronic Data Interchange (EDI) project with “METRO Cash and Carry” (managing technical requirements via Bizagi process diagrams, Sketches, Business Case, Interviews and Workshops)
•	First line support for SAP Financial accounting, Controlling, Material management domains (Ukraine, Georgia, Armenia, Kazakhstan)
•	Organizing and conducting SAP trainings and testing for business users
•	E-banking solution implementation (SAP Finance) for Ukraine and Georgia (requests’ processing, TS clarification, continuous communication with developers, testing)
•	Requests’ processing for Operation Systems via Service-Now
•	Local reports’ creation and fixing (SQL Server Reporting Services, SQL Business Intelligence)
•	Logisticts/Manufacturing reports’ structuring and optimization (SQL Server Reporting Services, SQL Business Intelligence)
•	Business Academy 4.0 (people and materials organization) 


Privat Bank - Soft Collection call center operator
(2015 – 2016) 

•	Communicating with bank clients to resolve the problems with credit debts