Position: Head of customer support; Sales operations specialist; project manager assistant
Category: Support
English level: fluent
Years of experience: 4

Achievements:
Educated Sales team on sales management processes in CRM;
Developed new customized ideas for Sales CRM;
Analyzed workflow and effectively strategized it in regard to business goals, deadlines, needed resources;
Worked with two different CRMs; 
Jira, Confluence knowledge; 
Figma;
Coordinated money withdrawals:
Helped with chargeback disputes;
Conducted an office opening in Berlin remotely;  Documents translation, web-site translation;
Created templates for effective communication with clients;
Mastered a three weeks Canadian training for trading policy and commercial diplomacy
Kyiv National Economic University;
Studied one semester in University of Konstanz (management and economics);
Experience with MC Office, Photoshop;
Communicational skills gained through the work in the custommer service, as a translator in the international events, teaching and project managing
At my first job I have been involved in the international financial industry for 3 years, starting as a back-office support worker in GCG-Trust and promoted to the back-office support supervisor.
This position made me familiar with customer expectation regarding sales support level on international scale. 
My background experience helped me to deal with hard situations where complex technical issues and sensitive data were involved. It naturally educed my attention to details. 
Since I had begun with a newly formed support department, I faced a lot of constant changes and improvements, which redounded to my advantage in form of flexibility and ability to adapt. Listening, understanding, quick and comprehensive solutions of issues are my core principals that I use to maintain great support. 

After this job I decided to switch position to Sales operations specialist role in Infopulse to educate myself more on the Sales process more and deep dive to CRM processes. 
Now my main tasks are:
- Offering ideas on how to optimize the sales process, customize CRM to Sales needs
- Finding the best use of the many tools company have to make Sales and Support teams work more efficient
- Creating instructions, presentations and conducting short trainings for Sales team to guide them through CRM and informing them about all the updates and shortcuts, educating them on Opportunity management in CRM
- Determine how effectively and efficiently the members of sales support team are doing their jobs.

I am looking forward to diversify my competencies and skill set. I am genuinely interested in the atmosphere where my work has a direct impact on the product or service.
Interested in good and healthy, non-formal team atmosphere.