Position: Technical Support specialist
Category: Support
English level: fluent
Years of experience: 8


Engineering (5 years at car plant ZAO ZAZ)
Hospitality and Travel industry (10 years +)
IT, front-end, basic
Technical Support Representative Turnitin - Kyiv, Ukraine 
05/2021 - Current
Acted as the direct point of contact for any escalations from first-line engineers.
Produced documentation of technical procedures in confluence.
Managed the tooling processes for our service department in Ukraine.
Collaborated effectively with departments to complete all scheduled tasks.
Provided clear and concise step-by-step technical support.


Technical Support Analyst GeeksForLess - Kyiv, Ukraine 
01/2021 - 04/2021
Managed daily server backups on computers, in case of data loss due to computer malfunctions.
Responded to customer emails, calls, and live chats regarding technical malfunctions and issues to fix remotely.
Comminuted technical computer information to non-technical audiences through easy-to-understand presentations and demonstrations.
Provided effective system upgrades and support.