Position: Quality Assurance Manager / Customer Support /Team Lead / Account Manager
Category: Support
English level: upper
Years of experience: 3


-Resolving basic to complex support issues for customer inquiries received via email and live chats
-Ensuring customers satisfaction
-Providing help to inlead and outlead clients via the phone
-Fullfilling montly KPI's
- Building KPI/QA check system and bonus system
- Tracking if Support Team agents fullfill all KPI's and quality standars of the company
- Proofreading and listening to calls, chats and tickets of all the Support agents
- Building training system for newcomers and current Support agents from scratch
- Providing monthly reports on Team's performance to Head of Support
- Working with different payment systems and crypto currencies.
- Partner support for the brands who is dealing with company, providing them with the information/solution on any case