Position: підтримка старших клієнтів
Category: Support
English level: fluent
Years of experience: 3

What I am most proud of is being a team player. I was able to train over 40 people of different nationalities within a short period of time and they performed very well at their duties. That made me proud seeing my team grow and achieve.
I worked with a danish company Nustay in kiev as a  night shift supervisor and senior customer support specialist. 
I was in charge of training new team members and handling cases (disputes) between hotels and the company’s partners.
I also confirm bookings made via the company’s website(booking platform) and if client has a specific request such as airport pickups, specific things in the room booked I contact both parties via phone calls and email as a follow up. Below are the programs I used.
Helpscout: communication between client and company partners.
Travo: we use it to book and compare hotel prices for our clients.
Slack: This program we use for internal communication regarding updates on bookings with colleagues.