Position: Customer Support Engineer
Category: Support
English level: upper
Years of experience: 1

Timely resolution of customer requests according to SLA, improvement of skills in working with databases.
Supporting users of software products (web application, mobile application) on 7 projects of European FMCG clients in the Image Recognition project team. Resolving user incidents (system failures, data synchronization/import/export problems). Installation and configuration of the system in the client environment. Consultation of clients on the installation and operation of the system. Preparation of documentation on the use of products according to the client's scenarios. Escalation of requests to responsible parties. Monitoring the status and progress in resolving all open incidents. Working with databases in MS SQL (data analysis, updating master data). Took a part in user acceptance testing. I would like to develop yourself in QA profession.
Night shifts are not preferred.