Position: IT Recruiter (Researcher)/HR
Category: HR
English level: upper
Years of experience: 0


-----Technical Customer Support Representative-----
Namecheap, Inc
June 2020 — Now
• Providing customer service through e-mail and chat in timely and accurate manner;
• Identifying customer needs and help customers use specific features.
• Following up with customers to ensure their technical issues are resolved;
• Communicating customer feedback to the corresponding departments/staff in order to develop processes for better serving customers;
• Maintaining reports on processed customer inquiries as required;
• Engaging in continuous training and self-education.

-----Project Manager-----
IVAN FRANKO NATIONAL UNIVERSITY OF LVIV MARKETING DEPARTMENT
July 2017 - June 2019
• Organization of various events for students of the University, including "Welcome Week" for first-year students, Charity Viennese Ball, "Trade Fair" for students of all specialities Managing social network accounts and created content for daily postings (Instagram, Telegram);
• Communication with students and entrants, providing them with all necessary information about University life;
• Writing Erasmus + projects and its translation
Managing "Franko Store" and "University Open Space"projects.

-----Interviewer-----
SOCIOLOGICAL AGENCY "FAMA"
February 2015 - March 2016
• Сonducting different types of interviews with respondents of various quotas within the framework of sociological researches.