Position: Chief Customer Officer\ Director(Head) of Customer Success\ Director(Head) of Support \ Director(Head) of Professional Services
Category: Support
English level: fluent
Years of experience: 11

Building from scratch SaaS Support organization with great customer satisfaction rating and strict SLAs. 
Building from scratch Customer Success organization with goals and achievements that go well beyond standard support.
Managing software development and services teams\departments with over $2,000,000 revenue yearly for multiple years. Great customer satisfaction rates.
Presenting at multiple major events worldwide as a speaker (US, Europe, Australia, Asia).
Working directly with C- and D-level executives of major worldwide companies.
15+ years in customer-facing roles in software development. (mostly B2B SaaS)
Experienced in building from scratch and managing Customer Success, Customer Support and Customer Services teams. Both local and remote. Creating teams for new Products\Services, implementing SLAs, KPIs and other metrics and tools that drive Customer Success and improve retention.
Building long-term relationships with the customer teams, executive Account Management with pre-sales and post-sales\retention. Managed a services team with over $2,000,000 revenue yearly.
Experienced with presentations both onsite and remote and working with C- and D-level executives with Fortune-500 companies Worldwide. 
Fluent in English (IELTS 8.5)
Open to new opportunities in similar fields.
Managing Customer Success, Customer Support or Services\Implementations teams or a similar field