Position: Community Manager
Category: Marketing
English level: fluent
Years of experience: 4

Ukrainian - Native
English - C2
Korean - B2
German - A1

I am most proud of maintaining a balance between being a brand advocate and being a voice of the customer inside of the team, driving brand adoption and improvement of the product itself.

As a Customer Experience Advocate at monday.com, I was able to consistently solve issues of clients with an Average CSAT 9.2/10, including particularly escalated billing issues and complex setups.

As Community Manager, I have been able to organize volunteers to translate the game to 10 languages, create and manage loyalty programs with creators, advocate for the game to media and visitors of the Indie Game Showcase on G-Star Global Game Exhibition 2019, that eventually got our game a second-place prize in the competition among 30 other participants.
Community Manager at SOC Prime

01/2022 - Present

Customer Experience Advocate at monday.com

12/2020 - 01/2022

- communicating with customers over email, zoom calls, and helping them in resolving their issues;
- over 300+ public comments per week through channels
such as Zendesk;
- handling screen shares on a variety of topics including
account workflow, feature requests, external
integrations, and billing;
- conducting webinars (product walkthroughs) for new
users;
- handling escalated issues related to billing and a/b test
of the product;


 Global Community Manager at Nimble Neuron

07/2018 - 04/2020, Seoungnam-si, South Korea 

- Planning and execution of community activities from the
ideation stage to execution: game events, tournaments, Twitch live-streams; 
- Game publishing on Steam, Google Play Store, App
Store, Galaxy Store: ASO, Graphic Assets production, Featuring Application. Customer Support through Zendesk, Google Play Store, Steam; 
- Community moderation at MINImax Tinyverse Discord. Game localization(English to Russian): MINImax
Tinyverse, Black Survival: Eternal Return. 
- Support of game production: game testing, voice acting, management in-game news, strategy, and community
parts of game UI;
I am looking for a team with a clear communication style that has not only a vision, but also consistent strategies to implement it.