Position: Customer Support
Category: Support
English level: upper
Years of experience: 2


Worked as a customer support agent for 2 years. Handled customer complaints with empathy and composure. Responded to emails, and handled chats and hot calls. Have experience in working with zendesk chat, zopim, binotel, confluence. Helped management identify workflow issues and find solutions. Trained, coached, and supervised new staff members.