Position: Support
Category: Support
English level: upper
Years of experience: 1.5

• travel lover 
• fond of dancing
• passionate about reading 
• a member of Oxford Professional Development Webinar
• ZNO: Ukranian 181
Customer support representative, (Gambling) November 2021 – March 2023
• providing support for clients via email 
• documents checking and editing
• verifying 
Tools: Trello, HelpDesk, Google Spreadsheets
English teacher of middle and high school students September 2022 – April 2023
• teaching students through providing multimedia resources
• homework checking
• integration and creativity
Tools: Quizlet, Kahoot, WordWall, PowerPoint, Word
Customer support representative, call-center operator (Teleperformance) October 2020 -
September 2021
• supporting clients at any stage of their problems (calls, emails) 
• making calls to clients 
• dealing with complain
• providing clients with additional services of the company
Tools: CRM, Zendesk, Avaya