Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 11

- Creation of a successful franchise network with 46 stores and management with an annual turnover of more than 3 million euros
  - Creation of a network of authorized service centers throughout Ukrain
  - Building and managing customer service;
  - Creation of the sales department from scratch;
  - Established the import of products from Europe and China;
  - Adjust export products to CIS countries;
  - The output new products on the Ukraine market;
april 2017 – present  (Ukraine, Kyiv):
  - Achieved success with the Franchise project of 46 stores
  - Created a franchise development strategy
  - Create and implementation of all standards and employee adaptation
  - Establishing partnerships with a high level of loyalty
  - Training personnel and helping team members of Franchise develop their skills.
  - Collaborate with cross-functional teams for develop of franchisees
  - Created the uniqueness of the project and bring the company to a new category of clients
  - Solutions to non-standard situations
  - Achievement of the financial plan and KPI
  - Analytics and creation of an individual development plan for each franchisee
  - Development of a process for the franchisee to work with CRM (terms of reference, description of processes)
  - Continuous improvement of processes to achieve high performance

april 2012 г. - nov. 2016 (Ukraine, Kyiv):
  - Management of the sales department
  - Development of the dealer network and current dealers in accordance with work standards
  - Formation of conditions for cooperation
  - Negotiating and concluding contracts
  - Sales volume planning (quarter, year, 3 years)
  - Achievement of the financial plan
  - Analysis of the competitive environment
  - Participation in tenders
Working for an ambitious company Implementation of interesting and complex projects. Opportunity to develop professional skills and personal growth.