Position: Customer support (3CX,Mailing, Zoho,IT, implementation)
Category: Support
English level: intermediate
Years of experience: 9


15/12.2011 - Present day

- Maintenance of computers;
- Maintenance of office equipment operability (fax machines, scanners, printers);
- Ordering and replacing office equipment components;
- Installation, set-up of new equipment;
- Network administration (introduction of new working stations into network, ensuring correct
operation of the network, ensuring operability of the network services, responsible for users'
work);
- Diagnostics of servers, working stations;
- Server support (Windows Server 2003, Windows Server 2008);
- Support 3CX VOIP for Windows (creating new numbers, connecting users, creating a
corporate network to several cities, setting up groups).

Zoho implementation
  -system setup from scratch
  -setting up roles and rights for users
  -implementation of third-party programs via api using Zaiper
  -Parser setup, filter by letter
  -setting up automatic mailing
  -Installing CRM, Zoho Mail, Zoho One, Zoho Recruit