Position: Customer/Technical Support
Category: Support
English level: fluent
Years of experience: 7

IT Unit Policy formulation and Setting up of IT Unit 
LAN Network design, implementation and maintenance
Business operation software requirement specification gathering, modification, software testing
IT Procurement and installations
Database administrative-related tasks
I am an excellent Customer Experience/Technical Support specialist with 6+ years of experience. I strive to understand what the SLAs are and am committed to delivering consistently on the KPIs.
I am a good team player with strong self-motivation and good communication skills, I love learning new technologies and solving hard tasks, I enjoy my work and always strive to do my best to have customers satisfied.
Other Projects
Design and deployment of WordPress website
IT Unit Policy formulation and Setting up of IT Unit 
Web development and maintenance (funbelldiagnostics.com)
LAN Network design, implementation and maintenance 
Customer and Technical Support 
Business operation software requirement specification gathering, modification, software testing and Staff training on software usage. 
IT Procurement and installations
Database administrative-related tasks