Position: Customer support specialist
Category: Support
English level: fluent
Years of experience: 3


Ambisafe
Customer support specialist,
trainee QA engineer
I worked as a customer support specialist at
Blockchain company for 1.2 years. I was responsible
for answering customer queries and monitoring
incoming messages across all customer channels
(using GetGist), social media, creating bug reports
for engineers according to a defined flow,
collaborating with QA and development teams. I was
also responsible for verifying accounts, checking and
verifying documentation (using Onfido). I also
created user support documentation. Besides the
customer support specialist, I worked as a QA
engineer intern for 6 months. I created bug reports
using Jira, test cases using test rails. I did site
functionality testing, Smoke testing, regression
testing and other types of testing, collaborating with
QA teem. It was a completely remote job.
Customer support advisor
Conducting polls, surveys on different areas,
communicating with people.
Webhelp
I was working in Webhelp BPO company (previously
known as Runway), Norwegian Airlines Project, on a
position of a customer support advisor. My job
consisted of providing full information about the
company's services tickets booking over the phone,
advising and supporting customers about different
issues with the website and personal profiles, also
solving some irregularities which can occur (in
English). This job requested high stress resistance
and responsibility
Dating, Adult, Gambling.