Position: Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 1

As a team leader my work included:
 — Team management
 — Risk management
 — Project management
 — Interaction with stakeholders
 — Team coaching
 — Use of assessment and planning techniques
 — Budget management

Working in this position, I showed high responsibility and the ability to adapt to a busy work schedule, which allowed me to perform work on time and with high quality.  I am open to constructive criticism and ready to work on improving my skills. We  I led the team to achieve common goals, created team spirit and increased employee motivation.

 I have experience in leading a customer support team, where I ensured the efficient operation of the department of refunds, reviews and complaints, the incoming call line and cooperation with the charitable foundation.  I am responsible for the training and development of the team, and I do my best to ensure that customers receive high-quality support and answers to their questions.

 I am responsible for the development and implementation of new processes and procedures that help increase department efficiency and improve customer satisfaction.

 In addition, I have experience in cooperation with charitable organizations and partners, so I can help in the development of socially responsible programs and projects that contribute to increasing the company's reputation and improving its relations with customers.
 I have excellent communication and organizational skills, I can quickly react to unforeseen situations and look for constructive solutions.  My goal is to provide the highest quality service and satisfaction of customer needs with the help of a strong team of motivated employees.
Team Lead of Client Support
JustSchool
September 2021 - June 2023
• Team management
• Risk management
• Project management
• Stakeholder management
• Team coaching
• Use of estimation and planning techniques 
• Budget management

Client Support
JustSchool
October 2020- August 2021
• Managing stakeholders expectations Quality 
• Management