Position: Product manager
Category: Product Manager
English level: pre
Years of experience: 5


Started my career as a  Bank Call Center support specialist.
My responsibilities at Call Center were:
-Managing large amounts of inbound and outbound calls in a timely manner
-Following call center “scripts” when handling different topics
-Identifying customers’ needs, clarify information, research every issue and providing solutions 

I have a background in business skills, management, budgeting and analysis. I am an excellent communicator and comfortable managing multiple tasks,have a problem-solving aptitude.
Then I continue my career as a process expert at IVR and CRM projects.
For the last projects we implemented SCRUM, but before that I've also worked with Kanban or Waterfall based projects.