Position: Lead/Senior Support
Category: Support
English level: fluent
Years of experience: 3

My current company’s main goal is to provide the clients with the payments structure and necessary instruments to grow and evolve, and I’m happy that I deepened my knowledge of the industry enough to help them start that journey.

However, my main achievement here is that the hunger for knowledge is still there, and I’m ready to learn more and work hard
Current functions on a daily basis:
- onboarding new merchants to the gateway
- updating both internal Knowledge Base and Help Portal with the latest payments industry info
- constantly optimizing the internal processes
- mentoring Customer Success agents
- setting up CRM automation
- sending API requests based on the specifications for testing purposes

I would like to keep deepening the knowledge and evolving my current set of skills, while learning a new product or a system and managing a team or a project
I would prefer learning, researching, planning and setting up the team processes or a project, over operational work, and certainly a cozy lounge over noisy parties

But I’m ready for new challenges and open for the opportunities