Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 5

Creation of a department from one person, which in 2 years turned into a department of 10 people in a new and difficult area. Not only my merit, but my contribution is tangible.
Busines analyt \ CRM administrator 
From 06.2022 to current time

Overall responsibilities:
Support of 3 company in house projects B2B, B2C, E-com. 3 sepret CRM, 3 sepret ERP and web sites

Requirements gathering 
Search for solutions concept
Writing dcumentation
Participation in the development and implementation of self-written CRM ERP integration modules Implementation of solutions based on platform capabilities (low-code)
Testing and updating corporative knowlege base
Users support and education

Head of Business Process Automation Department
From 04.2018 to 04.2022

Overall responsibilities:

Pre sail work with a client:
- Participation in "closing" presentations
-- Identification of real goals
-- Expectation control
-- Work with objections

Writing project documentation:
-- Interviews, communication with management, requirement gathering
-- Description of business logic (BPMN), technical logic (UML), work with Api documentation, etc., search and systematization of information 

Setting and admining Bitrix24 for clients 
-- Development testing and debugging of business processes
-- Formation of mini technical specifications for integration with software Web sites and 1C, extending platforn capobilytys to sute buisnes needs
-- Integration with ip telephony, social networks, mail, etc.
-- Consultations, training, recording of video lessons, teaching clients employee to administrate the system etc.

Team management: 2 sales manager, 2 CRM consultants, 4 php programmers, 1 content manager - marketer

-- definition of roles in the team and their tasks
-- distribution of areas of competence, the procedure for delegating tasks, planning the time of employees
-- input and control of the system of bonuses for the implementation of KPI
- in-company training of employees (CRM consulltants)
- control of current tasks and project's

Management and planning on the following issues:
- description and adaptation of own internal processes
- areas of marketing work (advertising content preparation) together with CEO CFO
- "packaging" of services for the sales department