Position: Customer Support representative
Category: Support
English level: upper
Years of experience: 2


Working in customer support for two years, I have acquired significant English language skills. Here are some of them:

Verbal Communication: I have developed my verbal communication skills in English, including clarity, expressiveness, and the ability to effectively convey information to customers.
Written Communication: I am proficient in creating professional, clear, and polite emails and messages in English. I have experience in crafting responses to emails and messages through chat.
Listening and Understanding: I am capable of understanding spoken English, including customer narratives and inquiries. I can identify key information and extract necessary data to address issues.
Terminology Usage: I have mastered specialized terminology related to customer support, enabling me to effectively communicate with customers and understand their problems.
Problem Solving: I have honed my English language skills in searching for and providing solutions to customer issues. I can provide clear instructions and recommendations for addressing technical or procedural queries.
These skills acquired in customer support work can be valuable in future careers where English proficiency is essential for effective communication.