Position: Team Lead
Category: Support
English level: fluent
Years of experience: 3

I helped an average of 60 customers per day  while maintaining an outstanding customer satisfaction rate. 

I Expanded client base by 7% over the course of 4 months. 

Received 81% customer satisfaction rate in 2021.
•Providing leadership, guidance, and support to a team of customer service representatives, and delivering superior customer service to all members both internally and externally through example.

•Also providing regular feedback to a team to assist with development, growth and appropriate adherence to guidelines, regulations, policies, and procedures.

•Dealing with people in a manner which shows sensitivity, tact, and professionalism, internally and externally.

•Acting as an impartial advocate to ensure that all individuals receive fair and equitable treatment.

•Assisting with training and orientation activities as needed or directed.
Providing information to employees on where and how information can be found.

•Assisting in training new associates, troubleshooting and problem resolution of issues.

•Assisting in creating and maintaining training completion records for all team members may assist and answer employee inquiries concerning policy or rule applications per department specifics.

•As needed, assisting with inbound calls to ensure appropriate response time to customers needs are met.
I enjoy working with an active team ready to carry out tasks and smash organizational goals.