Position: Senior Customer Success Manager/ Project Manager/ Integration Manager
Category: Sales
English level: fluent
Years of experience: 4

- no churn for key and strategic clients 
- increasing client MRR on 280%
- upselling 90% of existing customers
- increased NPS from 35 to 56 (in Saas company)
Hi there and thanks for your interest. 
I specialize in growing businesses by adding long-term value from customers, markets, and relationships. 

Short facts I'd like to share with you:
- 4.5 years in IT product companies and 6 years of customer care experience in total.
- Increased key clients MRR at 280%. 
- Took care of key customers' journey processes: integration, adoption, full-scaling and retention. 
- Handled 6 integrations simultaneously.
- Increased NPS from 35 to 56 (in Saas company)
- Conducted complex negotiations applying effective ways of resolving disputes. 
- I always take full responsibility for customer success and long-lasting relations with customers. 

Looking for a cool result-oriented team in a product company (preferably) to enhance it with own expertise and ideas.
- Work with EMEA or US clients (preferably) 
- Product company (preferably)
- Transparent processes 
- Fair compensation based on your experience 
- European working hours