Position: Technical Support Specialist
Category: Support
English level: upper
Years of experience: 2

Improved my english level, technical and interpersonal skills in general.
Hello! My name is Mihail and I am technical support specialist. I also have a solid grip of the fundamentals of 
web development using HTML, CSS and JavaScript.
What did I do on my previous position:
1. Communicated clearly asking informed questions and listening actively to provide targeted support for 
technical issues.
2. Guided users through detailed hardware installations and technical fixes via phone call and email.
3. Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
4. Solving technical problems and providing step-by-step guidance