Position: Junior QA
Category: Support
English level: fluent
Years of experience: 2

- Student exchange experience in the U.S.;
- Development of the reoccurring training on politeness and communication techniques for sales agents;
- Creating scorecard and evaluation flow for the customer support department.
Having experience as a Support agent and as a QA specialist, I've gained a set of skills, practice, and a comprehensive understanding of customer service delivery, objective evaluation, and constructive feedback. I quickly adjust to new conditions and find a common language with various people.
Excellent product with the ambitious people behind the brain. I would appreciate becoming a part of a company with clear values and aims.