Position: Customer support coordinator
Category: Support
English level: fluent
Years of experience: 1.5


Started working in an outsource company in 2021, September, as a customer support representative, got promoted few times and gained new skills. 
Provided exceptional customer service to clients, handling inquiries and resolving complaints.
Met and exceeded key performance metrics, including customer satisfaction, resolution time, and call quality.
Managed a portfolio of client accounts, providing excellent customer service and ensuring their needs were met.
Designed and delivered training programs for customer support representatives. 
Develop and implement training programs for new and existing staff to improve overall performance.