Position: Head of Success/Account Team or Project/Product Manager
Category: Project Manager
English level: fluent
Years of experience: 5

Achievements: 
- Upselling deals closing (European clients);
- Procedures creation and implementation (onboarding; offboarding; upselling; retro; internal processes);
- Clients Lifetime and LTV increase;
- Departments methodology forming and implementation; 
- Responsibility zones' description.

Courses (without certification):
2023 MoneyTalks. Unpacking
2022 Team lead (SkillBox)
2022 The Badass b2b growth guide (Josh Brown)
2021 Sales manager (laba)
2021 Not only magic (intensive by Lera Borodina)
2020 Customer engagement (Futurelearn)
2019 Successful negotiation: essential strategies and skills (Coursera)
2018 Customer insights: quantitative techniques (Coursera)
5+ years in IT; 4+ years in clients communications. 
Stress-resistant and skilled in planning and goal achievement. 
I have fluent English and experience in communicating with native speakers.

IT experience
- Customer Success Manager (2022 - ...) 
Long-term relationships with customers building;
participation in the product backlog forming; 
processes implementation (upsell; onboarding; offboarding etc.);
retro & weekly implementation and mediation;
tasks distribution and performance control; 
new teammates mentoring.

- Account Manager (iGaming) (2021 - 2022) 
Long-term relationships with customers building (European clients);
processes description and implementation;
upsell opportunity identification and deals closing, 
participation in KPI forming. 

- Customer Success Manager, ABM Cloud (2020 - 2021) 
Partnership with the clients throughout the customer journey;
client's product usage consistent monitoring;
product hypothesis formulation and validation; 
case studies creation and confirmation;
procedures development and implementation. 

- PMA, Luxoft (2019-2020)
Invoicing procedure and project report activities
coordination;
participation in onboarding procedures and team building'
organization.

- Research specialist, YouScan (2018-2019)
Definition of client's requirements and system setup
accordingly;
data analysis and interpretation;
consumer insights research and definition;
new teammates mentoring.

Non-IT experience
- Marketing Specialist, Dessange (educational vertical)
Google and social media strategies forming and realization

- PM (junior to middle, project job), Polaris
Project requirements elicitation;
communication with the client's teams and deadline control;
tasks distribution and project execution control. 

- Pricing specialist, Cosmo (drugstore retail)
Cooperation with operational, commercial, and marketing teams on pricing strategy development.
B2B solutions, SAAS/PAAS