Position: Customer success team lead
Category: Other
English level: fluent
Years of experience: 10

I'm really fast at learning new things, new industries. I see opportunities for business growth and how to reach it, furthermore patient enough to build the process so the growth is reached. I can lead a few big projects at a time and make sure they are successful
Manage and coach a team of Customer Success reps to develop 
customer success strategies and fulfill all aspects of their 
responsibilities to enable revenue retention and growth; including 
campaign set up, management, and optimization, troubleshooting technical issues, and partnering with multiple stakeholders
Provide regular updates to management on my team’s book of 
business; including team activities, risk of key accounts, and 
forecasted fulfillment
Conducted hiring, training, and onboarding of new personnel
Participate in Customer Success automation processes
Manage and supervise the Renewal Process to ensure timely renewals
Support customers with any mid-cycle contractual negotiations and billing queries
Safeguard and nurture key stakeholder relationships
Manage internal communications to enable high-quality value creation (support, onboarding, professional 
services, sales, product, marketing)
Help identify and work with my team on cross-sell and up-sell opportunities
Identify and mitigate churn risk
Serve as the voice of the customer and customer advocate to facilitate feedback and influence on Enestech
products and services
Provide early insight and adoption recommendations for new products and product features
Conduct training on Client Service to all teams who work directly with a customer
I'd like to work with English speaking market