Position: Customer Support Specialist/Account Manager
Category: Support
English level: fluent
Years of experience: 2

• Completed the onboarding process for 175 B2B clients;
• Set up and launched 30 Facebook Ad Campaigns;
• Run 2 projects simultaneously, maintaining a team performance rate of 95% for 6 months straight;
• Managed and supervised a team of 7 personnel during day-to-day operations, as well as training workshops;
• Successfully trained and integrated 3 new employees into a team;
• Designed, documented, and implemented completely new 2 training programs as per company requirements;
• Sorted out 40+ customers' chat and email inquiries daily;
• Handled an average of 20 inbound calls per day
• 2 years of experience in a Customer Care field (IT, Adtech, E-commerce)

• Skilled in Customer Support for SaaS products

• Worked with B2B and B2C customers

• Experienced in Facebook Ad Campaigns
(setting up and launching; working with campaign analytics; deactivating disabled and unsettled Ad Accounts)
• No night shifts