Position: Senior Customer support/team lead/quality control
Category: Support
English level: upper
Years of experience: 6

6 years in customer experience/almost 2 years in IT

Deep knowledge of MS Office and expertise in Salesforce.
I am also a quick learner and have recently started developing my skills in SQL and Azure.
Dealing with clients for over 6 years in my career, including my current role in IT in the product company as a Technical Support Engineer. My experience has given me a deep understanding of how to deliver excellent customer service and manage conflicts in a professional manner. 

In addition, I have provided product training and onboarded new employees while also delivering KPI feedback to management.
I am specifically looking for a position that does not involve sales, cold/hot outbound calls, and night shifts.