Position: Operations
Category: Other
English level: fluent
Years of experience: 3


English language teacher 
Taught English to non English speaking students (ESL) - Taught Corporate English

Translator,  Basketball Club Ukrainian Superleague
Translated sports magazine articles/interviews (Ukrainian – English / English – Ukrainian)

Health Client Concierge 
Processing the members’ requests (tickets) / Provider / facility search based on that suit the members’ needs and conducting further communication with the providers and health insurances

Operations Coordinator
Providing and facilitating Client / Provider schedules and making sure that clinicians have what they need to do their jobs safely and effectively / Coordinating with other departments to ensure that projects are completed on time and within budget
Creating various forms of team documentation and ensure that all are organized, distributed and maintained per established standards/ Coordinating and participating in teams meetings 
Qualification clients into ABA Program

Clinical Operations (Revenue Cycle Management Team)
Developing and implementing processes improvements for ABA Clinical Care Teams / Improving strategies for patient care regarding digital services 
Coordinating internal resources and third parties/vendors for the flawless execution of team’s projects 
Developing a detailed project plan to track progress / Collaborating with BCBAs to improve performance across the clients’ care teams 
Managing audits and creating tracking tools for Functional Behavior Assessment / Direct Intervention Authorizations to ensure both client and the company are not experiencing billing issues / Developing Salesforce Dashboards and Reports to Automate the Process and Workflow for Clinical Operations Team 

VOB/Prior Auth Specialist (Billing Team)
Verification of medical insurance benefits and eligibility for new and existing clients existing customers with changes in insurance, and reactivated patients / Submitting Prior Authorization requests to Insurances / Creating and analyzing Google Sheet Reports
Improving VOB/Prior Auth strategies within using digital services 
Working with clients ensuring they're receiving the tools and support needed to achieve their goals
I have always had lots of ideas about solving problems for people. In 2022 I completed Product Management course so now I know tools which will help me to build products from ideas and impact a large number of people. I have a goal to join Product Team in the near future. I will be a valuable asset to the team as I am ready to roll up my sleeves to learn and work until get success.