Position: Content Writer
Category: Marketing
English level: fluent
Years of experience: 3

I started my work at Allset three years ago as a Support Agent and got promoted to a Content Writer position within a year without any prior experience simply because my TeamLead "really liked the emails I wrote to customers."
As a Content Writer at Allset I have:
- Generated content for 300k user-base communications via promo campaigns (email, in-app, push, SMS)
- Managed corporate social media accounts (Instagram, Medium)
- Resolved customer-related issues in comments and DMs on social media
- Revised and timely updated corporate texts (Terms of Use, FAQ, etc.)
- Researched the tone of voice of the restaurants/chains to preserve their on-brand aspects in Allset communications
- Replied to customer reviews on Google Play and App Store
- Supervised key-visual and design preparation
- Prepared HTML design drafts, test emails, and scheduled campaigns via sending platforms (Intercom, Mailchimp, etc.)
- Kept track of the promo performance statistics (open rates, audience size, code activations, etc.)
- Collected customer feedback on promo campaigns
- Collaborated with Data Analyst to frame TA segmentation in Power BI
- Resourced and uploaded user data to sending platforms (including custom attributes for email personalization)
After three years in a food-tech start-up, I look forward to expanding my expertise to other fields and deep diving into new developing projects that can benefit from my set of skills. Also, I am no stranger to on-the-go research and truly thrive in developing fast-paced environments.