Position: Technical Support
Category: Support
English level: upper
Years of experience: 1.5

Maintained an excellent level (90%+) of KPI metrics in every helpdesk (Helpscout, Zendesk). Trained as billing support via separate internal exam (final mark: 80%+).
My projects and skills:
-- Cryptocurrency. Exchange services, blockchain fundamentals (including maths and security concepts behind crypto). Blockchain explorers such as Etherscan and Block Explorer.
-- Financial markets. Stock exchange, market monitoring tools such as Metatrader 5. Fundamentals behind world financial system, macroeconomics. I’ve been working with contracts for difference. 
-- CRMs. Each of my previous jobs had a variety of tools and CRMs, so I can master new ones promptly. I know Zendesk, Confluence, and JIRA. 
-- Billing support. I can solve hard cases, refunds, chargebacks, account reorganizations. I know transaction monitoring principles.  

I have developed the following skills:
-- Quality support. I can onboard swiftly, including accesses, studying documentation and ticket base. I can handle several projects simultaneously. I can cover solo shifts with little or no supervision. I cope with KPIs like solving 30+ tickets per shift. I can do multiprocessing with handling 5 chats at once. 
-- Miscellaneous. I am responsible for some non-support jobs as manual QA, writing instructions, and maintaining documentation.
-- Basic Web design. As a hobby, I’ve developed practical knowledge of Django, JSON, HTML, CSS, Python (standard library), basics of JS and C#. So I can handle both advanced technical documentation, and do basic scripting.
I wish to find a great team and an interesting and complicated project, where I could grow as a technical support, and dive into adjacent areas, such as development.