Position: QA engineer
Category: QA
English level: intermediate
Years of experience: 3

Выступление на конференции, робота с vip клиентами
Comarch 2016-2018                                  Providing technical support in Comarch EDI software system for suppliers and retailers;
- Conducting negotiations with clients and their support at all stages of development;
- Performing technical settings for suppliers accounts;
- Timely acknowledge and resolving request/incident/failure tickets in Jira Beta, CRM;
- Reviewing, analyzing and determining the types of resolution or escalation paths for the incidents/cases according to them;
- Knowledge Base, instructions and procedures;
- Properly escalate incidents to the appropriate level of support, development team, PM’s;
- Consulting suppliers in case of questions;
- Reporting for bugs and failures to appropriate department;
- Analyzing document failures in EDI system (Tracking Tool) and inform suppliers about them;
- Preparing reports for failures.  

Softserve busines system 2018-up today