Position: Head of Business and System Analysts Department
Category: Business Analyst
English level: intermediate
Years of experience: 11

EXPERIENCED LEAD: 15 years in IT; 3 years of leading the Department of Business and System Analysys
ORIGINATOR: building a departmental work system, including during crisis situations (such as lockdowns or wars)
SHARPENED FOR BUSINESS: having the ability to listen and understand the needs, objectives, and mission
ANALYTICAL MIND: a self-motivated, analytical, and structured approach
ALWAYS UP TO DATE: continuous self-improvement and learning new skills and knowledge
SOFT SKILLS ON TOP: efficient communication and empathy skills 
FEEDBACK FROM CO-WORKERS: subordinates and colleagues have characterized me as a strong and wise manager
I GROW ANALYSTS FROM SCRATCH: development and implementation of a customized education and onboarding system, including the creation of a training course for the company
- Developing BA office structure and building high-performance team.
- Collaborating with business owners to clarify their requirements for business processes/products.
- Collaborating with development teams to understand architecture implications for business decisions.
- Working closely with stakeholders and senior management to understand their business processes, defining system goals and technical system requirements.
- Aligning BA office strategy with company strategy.
- Setting up and managing BA competency matrix and BA career path.
- Setting up and managing internal resource management process.
- Growing BA talent pool and newbie mentoring.
- Building and maintaining healthy BA community and culture.
- Establishing continuous improvement and learning.
- Authoring and creating the internal school of business and systems analysis (holding a qualification certificate).