Position: Senior Account manager, Project manager
Category: Project Manager
English level: fluent
Years of experience: 5

- Formerly
1.  Implemented and managed communication processes with key partners, which resulted in higher engagement and customer satisfaction rates (product updates, newsletter, special channels for communication)
2. Implemented financial procedures such as revenue tracking, quarterly projections, and reporting
3. Built and nurtured relationships with partners, acting as a point of contact and a liaison, ensuring clients' interests are represented as we build a product roadmap
4. Helped  partners to set up their marketing programs to promote and launch the product, including assisting them with their GTM and CRM campaigns
5. Successfully guided and supported client base through the advent of the COVID-19 pandemic, a full rebranding of their landing pages, updating FAQ and marketing strategies; exceeded growth and retention targets at this time with a gross renewal rate (GRR) over 91%

- Currently
1. Constantly hold 97% quality of the annotated data across different projects
2. Responsible for the biggest customer of the company (94% revenue)
3. 95th percentile for NPS Score was achieved in Q4 2021
4. Managing team of 16 people: 8 Quality Assurance Managers and  8 Operation managers
3+ years of experience in B2B product company as Account Manager 
Deep understanding of customer success, project coordination, and people management. Experience working with foreign middle- and large-size companies. 

As a valid part of the BD team, I was responsible for: 
- growing the success of the business
- creating and managing GTM strategies
- monitoring and analyzing competitors 
- bringing an organized, structured, and effective approach to client relationship management
- boosting customer acquisition

Experience working as a Project manager in an outsourcing company:
 - play a key role in managing complex Data Annotation projects for the biggest customer (94% revenue) of the company
- responsible for retaining and expanding the project portfolio of the customer
- deeply involved in the projects, drive stakeholders to define project requirements and priorities, manage dependencies, risks, and changes effectively by optimizing schedule and resources accordingly.

Skillset:
 - Experience working with Zendesk, SalesForce, Github, Magento BI
 - Strategic planning and delivering complex DA project on-time and on-budget
 - Solid expertise working with SaaS products in B2B segment
 - Expertise in outsourcing business 
 - Understanding of SDLC, SaaS 
 - Experience in working with multi-divisional, multi-geographical customers
 - Strong verbal and written communication skills 
 - Experience in delivering client-focused solutions
 - Proactive, organized, and obsessed with details
Would like to find a product/project to fall in love with :) 
Eager to gain new experience, get more knowledge, interesting tasks, and be a part of an awesome team.