Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 7


I have 7 years of experience in Customer Support, mostly in a role of Team Leader/Head of Department. I created two teams: for online shop support and fraud check, also for igaming website. I have been working as a Team Lead in already formed multicultural teams and succeeded in helping them to grow and improve internal processes. 

I am pro in team building, mentorship, as well as in customer care. I am also an innovator myself and perfectly work with other people's ideas implementation. I have a special power in translating float of thoughts into structured tasks. 

I am looking for new opportunities as Customer Success or Account manager. Also would give it a try as Product Owner. 

I know how to work with different software like Jira and Zendesk kind of stuff. Even if i have not used the soft your company uses, believe me I will learn fast and will find new ways of using it (beneficial for the team and company, of course) 

Let me know if you need more details regarding my experience, skills or my personality.