Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 9


June 2021 - now
YayPay by Quadient
Position: Technical Customer Support Specialist
Main activities and responsibilities:
·	Email and chat support;
·	Ticket processing;
·	Troubleshoot issues escalated by monitoring systems;
·	Working with Developers/Engineering teams using Jira/Confluence.


March 2018 - June 2020
Elixinol LLC
Position: Customer service manager
Main activities and responsibilities:
·	Phone support;
·	Customer retention;
·	Email and chat support;
·	Ticket processing;
·	Disputes handling.

May 2016 - March 2018
Global Bilgi Ukraine
Position: Monitoring specialist
Main activities and responsibilities: 
·	Online monitoring of projects according to KPI;
·	Informing company employees about KPI deviations, developing an action plan;
·	Exchange management, attendance reporting;
·	Participation in automation, search for solutions.

September 2014 - May 2016
Global Bilgi Ukraine
Position: Reservation and ticketing agent of Turkish Airlines call center; Newcomers mentor
Main activities and responsibilities: 
·	Creating new reservations;
·	Ticketing for existing reservations;
·	Reissue and refund transactions;
·	Providing passengers with any kind of information about the flight.