Position: Data entry specialist
Category: Other
English level: upper
Years of experience: 5

Received Appreciation letter from my manager when i was working in Ethiopian airlines as Global call center as Travel agent for International Travelers and giving exceptional service for over 100+ customers on daily shift achieving sales and KPI target expectation from employee and also received verbal appreciation from my current company
I have been working for a travel agencies and for Ethiopian airlines and DE LA phone Technologies have garnered a lot of experience in making travel arrangements, using Galileo and sabre system, Microsoft Office, excel and other software programs prepared daily sales and monthly sales report and Organizes all the appropriate documentation from the payment vouchers attached and tickets issued to each airline and made flight arrangement ,Resolve issues with delayed and canceled flights, and help with lost or damaged luggage ,providing customer service in person, over the phone and through email, Skype. also solve issues regarding flight booking, flight changes, loyalty program details, have Demonstrated ability to work effectively in a fast-paced office environment achieved sales and KPI target expectation from employee and received appreciation letter from my manager when I was working for Ethiopian airlines global call center, able to manage multiple deadlines Excellent knowledge of handling IATA (Air Transport Association) Fares, Rules and Regulations. Answer international
inbound calls and Respond to customer inquiries, Generate customer interest in the services or products offered by the airline, Build customer loyalty by follow-up of customer calls, provide leisure travel suggestions, recommendations and Booking travel arrangements and reservations for flights, hotels and trains, work within a call center environment and other
departments to insure a successful customer experience, preparing refunds, reissues and exchanges and providing information for customers as a whole Ensuring passengers’ awareness about their travel information including check in time, arrival and departure information, baggage allowances ,cargo and transit hours. Checking e-mails every day to respond for clients, assisting international customers payment process using payment
link ,advising flight irregularities, send invoice attachments and providing services for passengers with special needs like wheelchair, pregnant, unaccompanied minor ,Coordinate the use of bonus miles and other rewards that clients want to use .In my present role at DeLa phone company monitoring, reconciling, processing and refunding ecommerce International Airlines Transactions and also at MMCY Tech company working as Travel consultant on US Non immigrant visa(DS-160) facilitation including filling forms, advising ,scheduling appointments coordinating Training on the interview