Position: Project Manager\Head of technical support
Category: Project Manager
English level: upper
Years of experience: 4


Support service coordination. Assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members.
Administration and configuraton Jira Service Desk/ Jira Software/ Confluence
Understanding and following Agile principles
Business processes development and system architecture
Creation of user documentation
Atlassian products consulting
Configuration of complex workflows
Boards, dashboards, reports, filters creation
Configuration schemes creation
Work experience with plugins (Insight, ScriptRunner, Eazy BI, Extension, Backbone, Actions and etc.)