Position: IT Support Manager, Customer Support Manager
Category: Project Manager
English level: fluent
Years of experience: 8


Strong expert with the long records of professional achievements in CSM with 7 years in customer service management and an before 1,5 years as a customer support representative, that knows all the scene behind the curtain. :) Eager to grow customer loyalty to product and their satisfaction and best experience by creating and developing the highest level of customer service. Strongly believe that customer's complaint is a gift for Company.

Key Qualifications & Responsibilities:
- Manual Operations team Management- Resource Planning, Staffing, Reporting.
- Team KPI's and motivation strategy implementation with a regular performance review. 
- People Management/Motivation. Build IDP (individual development plan) for team members.
- Cross-teams cooperation and communication management.
- New Clients on-boarding.
- Business requirements agreement with Stakeholders and translate it to development backlog items.
- Incident Management.