Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 3


Account manager at Devellux, 2021
	•	Interviewed over 500 vendors during the hiring process.
	•	Assisted with account creation, verification, and payouts.
	•	Managed workflow and subsequent processes for 2T5 account holders.
	•	Briefed and mentored new vendors according to the service's quality standards.
	•	Tracked progress, analyzed data, and created reports for account holders and upper management.
	•	Responsible for quality assurance and quality control of end product, refund requests procession.

Abuse Specialist at Yola.com, 2020
	•	Provided account access and compliance assistance.
	•	Processed incoming reports and implied appropriate actions to each request.
	•	Researched, determined, and resolved TOS violations and other infringements.
	•	Collected, researched, and analyzed data for the prevention of service abuse.
	•	Assisted in the development of an infringement detection tool.
	•	Helped with incoming billing requests and associated procedures.

Customer Service Specialist at Trustech, 2020
	•	Service presentation to new customers (terms, prices, guarantees).
	•	Account-related assistance according to the user's request via phone, chat, and email.
	•	Assisted with billing verification and payment-related issues.
	•	Created reports and internal tickets for co-departments and partners.

Customer Support Specialist at Mobiiunity - Govitail, 2019
	•	Performed pre-sales and sales procedures, provided product presentation: details, features, pricing, guarantees according to client's needs.
	•	Processed and addressed client queries and requests via a multichannel platform.
	•	Executed vendor search based on client's preferences, assisted in mediation between vendors and Clients.
	•	Created tickets and tasks for interdepartmental interaction.
	•	Processed payments, tracked order process and completion through CRM.
	•	Accomplished quality control for the end product and further pre-release assistance.