Position: Customer Care Agent/ Technical Support Agent
Category: Support
English level: fluent
Years of experience: 2


- Accounting and Sales Agent 
TrackEnsure, Odesa/Mykolaiv
October 2021 - Present
Communicated with customers through email and phone calls, providing prompt and efficient assistance.
Trained new employees on company policies, procedures, and customer service techniques. 
Conducted presentations to promote the services offered by the company.
Conducted custom invoices for specific services by customer's request.

- Personal Tutor
Self-employed, Mykolayiv
December 2019 - July 2021
Conducted individual English lessons for students, tailoring the curriculum to their specific needs and goals.
Assisted students with homework assignments and preparation for exams or tests.
Developed and provided learning materials to enhance language acquisition.