Position: Support Engineer
Category: Support
English level: pre
Years of experience: 1

Commercial development experience in this company:
- creating a price update module from an online Google spreadsheet;
- finalization of the module for attaching a file to a product in an order;
- deployment of projects on a local computer from remote repositories or hosting for further work on them;
- studied the technical documentation for development under OkayCMS, and mastered the Smarty template engine.
Support Engineer
PortaOne, Inc. is a global telecommunication software
platform developer (IP PBX)

June 2022 – July 2023

- Experience in working with client requests
- Found solutions for complex client tasks
- Troubleshooting the issues 


Received practical skills in the following technologies:
Voice-over-IP (VoIP)
SIP (current de-facto standard for communications)
RADIUS
Modern telecom billing systems
Architecture and administration of integrated softswitch and billing platform
Writing queries to MySQL and Oracle databases
Linux, Bash, Nagios.

Main Responsibilities:
– Troubleshoot and debug issues related to SIP call flows, signaling errors, media quality, and network connectivity.
– Configure and maintain SIP-based systems, including VoIP platforms, softswitches, and IP-PBX systems.
– Collaborate with cross-functional teams, including network engineers, software developers, and VoIP service providers.
– Assisting technical teams with tasks that require optimization and modifications to the current infrastructure.

I used modern communication and customer-centric strategy at work.

Junior PHP developer
January 2022 - February 2022

Internship at a local company OkayCMS, which develops and maintains its product - e-commerce CMS.

Currently I live in Romania.

**Skills**
*Skills in the operating system Linux and networks operations*: 
- Linux management – Bash shell, file systems, processes, system utilities,
- Installing and updating the software (repositories, yum, rpm),
- The functionality of IP networks, the OSI model, and the TCP/IP protocol stack, protocols, essential utilities,
- Addressing and routing in IP networks, Network modeling, traffic analyzer, network security,
- Installing and working with Percona MySQL DBMS,
- Web server application part – Apache, virtual hosts, encryption, LAMP stack.
- Installation and configuration: PHP, MySQL, postfix, git


I use Git both locally and to work with a remote repository (GitHub, Bitbucket).

*Languages*
English — A2
Romanian — elementary level
Ukrainian — native

*Courses, training*
- at the moment I study the framework Symfony;
- php.zone: ООP in PHP;
- skillUp: PHP-Developing.

*Education*
University, Master diploma (DIIT, Dnipro city, Ukraine)