Position: Customer service representative
Category: Support
English level: upper
Years of experience: 4

With my professionalism, enthusiasm and passion for excellence, I've been able to help the companies I worked for:
*  Achieve their goals and objectives
 Increase their yearly revenue and customer loyalty
 * Acquire more customers for their companies and rank them high on peoples lists of problem-solving companies.

I have also been able to efficiently lift off the weight of administrative tasks on CEOs, managers and executives by taking on the position of being their VA ( Virtual Assitant).
With over 4 years of experience in customer service, my work experience over the years cuts across delivering exceptional customer services to customers in the companies and agencies that I've worked with such as E-commerce, Shopify, Real estate, B2B, B2C, SAAS and start-ups, some of my duties were : 

* Handling  customers with empathy and care

* Prioritizing customer's needs and  making them feel that they are loved and cared for

* Providing FAQs to varieties of customers questions

* Resolving complaints and processing orders in a timely and professional manner 

* Providing information about products or services to customers over the phone or via email or chat applications such as slack and zendesk

 * Proactively researching more ways to satisfy customers

* Requesting customers feedback and directing the feedback on improvement to the appropriate teams 

* Interacting with customers via 
  zendesk ticketing.

* Collaborating with other team members via intercom and slack 

* Managing incoming calls and customer service inquiries

 * Generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

* Explaining new or existing products or services to customers via phone, email, or live chat sessions

* Escalating issues to the appropriate teams or individuals and increasing customer's lifetime experience


My dedication, enthusiasm, and passion for excellence have been my motivation in going the extra mile to ensure total customer success resulting in customer loyalty, recommendations, 5-star reviews from customers,  more customers, and an increase in sales by over 100%.

 I also managed  various administrative tasks for executives and managers, some of the tasks were: 

* Inbox management
* Calendar management
* Travel booking
* Email management 
* Web research 
* Data entry
* Presentation
* Project management 

Taking off the weight of worrying about 
administrative tasks have helped the managers and executives that I've worked with to increase their productivity, ease the stress of administrative tasks, keep them focused on other aspects of their company's growth and boost their overall life experience.

I would love to utilize my professionalism and skills to work with you and your company in making your company great.

SOUNDS LIKE A FIT? Send me an invite and let's discuss your company further.