Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 0

Career Growth Impact: Facilitated the career growth of numerous team members who participated in my training and supervision sessions. Guided individuals to secure positions as team leads, shift leads, team managers, and project managers.

Complex Problem Solving: Successfully tackled non-trivial and intricate challenges that demanded in-depth analysis and creative thinking. Offered optimal solutions that brought together diverse stakeholders and departments, contributing to achieving collective goals.

Onboarding and Training Excellence: Orchestrated seamless onboarding and training processes for new team members, constantly enhancing the training and supervision procedures and related documentation. Ensured the maximal development of newcomers within the team.

Team Dynamics Building: Promoted the development of collaborative team relationships and fostered a culture of cooperation. Facilitated understanding of colleagues' needs and perspectives, nurturing dialogue and conflict resolution, leading to improved team dynamics.

Client Feedback: Received praise from clients for high-quality communication and positive collaboration experiences. Satisfied clients highly appreciated my ability to comprehend their needs and deliver effective solutions.
During my latest Project Management study program, I was working on an individual course project. The main goal of the project was to create a web platform for rating TV series and dubbing available for them in Ukrainian. Main related activities were:
- project planning, developing project documentation, including SoW, WBS, etc.:
- introducing the Scrum framework, including establishing Scrum roles and describing regular Scrum events;
- working with epic, user stories, and tasks in Jira.

With over 9 years of experience, I have held roles ranging from Customer Support Specialist to CS QA Team Lead. My journey involved enhancing customer experiences, managing teams, and fostering professional growth. I am passionate about project management and continually seek new challenges for personal and professional development. I am now looking for opportunities to apply my skills and expertise to make a meaningful impact on future projects.

CS QA Team Lead
Sep 2020 - Sep 2022

Leading the CS QA team, responsible for selecting, interviewing, and onboarding new team members.
Fostering individual and team professional development to enhance team performance.
Assessing and assigning the scope of work within the team to optimize productivity.

CS Quality Assurance Analyst
May 2014 - Sep 2020

Ensured high-quality customer support to clients by conducting regular chats/email reviews.
Provided constructive feedback to the team based on the results of reviews.
Utilized CS Quality Assurance skills to maintain service excellence.

Customer Support Trainer/Supervisor
Jun 2013 - Apr 2014 

Delivered training and supervision to new department members, aiding in their onboarding.
Updated and improved the training/supervision processes and related documentation.
Developed strong training delivery, onboarding, and supervisory skills.

Customer Support Specialist
Nov 2012 - May 2013 

Assisted clients with various domain management-related requests, including registration and renewal.
Handled tasks such as DNS setup and cancellations to ensure excellent customer support.
Proficiently used Jira, Kayako, Trello, and other tools for efficient customer assistance.
I am looking for a Junior Project Manager or Scrum Master position in a true technology company with clear and transparent processes to try theoretical knowledge in practice and contribute to the team and company's success. 

I am passionate about engaging with people, learning about their stories, and fostering connections between individuals and departments. Solving complex challenges that unite diverse teams also brings me great satisfaction. I find motivation in tackling intricate tasks that require in-depth exploration and creativity, especially when they involve bringing relief and joy to clients or team members.

I am eager to gain practical experience in Agile development and understand how a Scrum-based team operates. I am excited to explore how effective communication processes can be established transparently and efficiently within a team.

Ultimately, I desire to witness tangible results from my work and to feel appreciated by my professional peers. I am enthusiastic about contributing to projects across various domains, gaining valuable experiences, and continuously expanding my skill set.

I am not interested in positions that do not promote a collaborative and inclusive work environment where team members support and motivate each other.

I am not inclined to work on projects that lack a clear vision or purpose, as I believe in contributing to meaningful and impactful initiatives.