Position: Support, техническая поддержка
Category: Support
English level: intermediate
Years of experience: 2


Worked in a major Internet provider "Matrix" as a technical support engineer. Responsibilities: Consultation of the Company's clients on technical, financial and organizational issues.
Assistance to customers in using the Company's internal resources.
Setup and primary diagnostics of the equipment of clients.
Initial configuration of the client's managed equipment.
Registration of applications for all received customer issues, distribution of applications for departments responsible for their decision.
Skills:
Knowledge of the Windows OS family.
Knowledge of the principles of organization and construction of networks, as well as their maintenance.
Sociability.
Attention to details.
Punctuality.
Teamwork skills.
The ability to explain, find information and navigate it.