Position: Business analyst
Category: Business Analyst
English level: intermediate
Years of experience: 4


RFI, RFP, Bid documentation, Gantt Chart, Use cases, User Guide, User Story, Workflows,  Redmine, Axure, Balsamiq, Bizagi, MS Excel, Prezi, Office 365, Salesforce, Scrum, Requirements analysis
Responsibilities & Experience (non IT)
Providing technical support, processing client's requests, searching the root cause of incidents and alternative solution, investigating systems’ failures, writing detailed manuals about applications or exact functionality which are used by client, designing, preparation of business proposal,offer consultative service to clients, exceeding expectations and delivering first class service, manage projects throughout the entire lifecycle, conducting how-to seminars and presentation