Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 1

•	Optimized the service to cover more customers and increased profit by 2.8 times
•	Launch and control of a charity program for the military
•	Rapid optimization of critical business processes for wartime
•	Building, management and optimization of business processes using BPMN and UML
•	Controlling, tracking and analyzing of CX metrics (NPS/CSI), Contact Center performance and KPIs including SL, AR, ACHT, etc. with SQL
•	Working with documentation and writing technical specifications
•	Assigning tasks to the development team
•	Launching and maintaining new services
•	User behavior analysis, studying the needs of the user and drawing up their portrait