Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 3


Started to work in IT area more than 7 years ago. Have an experience in working customer support and dealing with customer's complaints, project planning and management.

Worked with projects based on custom-built CMS as well as Wordpress, Prestashop, Magento, SaaS solution. Also, projects on .NET, Node.js, React Js, Angular

1. Tech support operator: site2you.com: October 2011 - December 2014
Responsibilities:
- providing tech support for clients by means of chat, phone and ticket system. 
- addressing customers concerns by means of chat, phone and ticket system;
- monitoring customers database with the purpose of converting trial users to long-standing subscribers.

2. Lead PM at site2you.com: January 2015 – March 2016
Responsibilities:
- dealing with customers complaints and finding solutions;
- making decisions regarding overall product development to satisfy clients needs.
- managing development team;

3. QA and tech support operator on Defrozo.com (April 2016 - May 2017 )
Responsibilities:
- manual testing;
- compiling check lists;
- writing documentation;
- providing tech support for the product in chat/email/ticket system;

4. PM in Web Studio TemplateMonster: July 2017 - September 2019.
- projects management using Kanban, XP and Scrum methodologies;
- providing estimate on projects on different complexity (HTML, Wordpress, Magento, Prestashop, Opencart, react JS,PHP) for e-commerce, real-estate, travel business;
- communication with customers via chat, phone and ticket system;
-  prioritizing customer’s tasks;
- risk management for delivering the project on deadlines and within scope.
- making up-sales on current projects to increase studio's profit;
- organizing weekly meetings to discuss the progress on the projects/issues that occurred. 
- account management

5. Project Manager at Softermii.com- September 2019- December 2019

Responsibilities:

- Scrum master activities;
- resource management;
- projects estimation;

6. Project manager in Svitla systems Jan 2020-present
My work should bring me constant professional and personal development, learning new technologies and ways of project management as well as quite new areas, like marketing/business analysis which might be important for a manager. I would like to deal with challenging tasks allowing me to get new experience.
I am looking for a company with loyal management and friendly team, where people really know what Agile processes are.