Position: HR manager
Category: HR
English level: upper
Years of experience: 2.5


“Playtika” Ltd, online gaming company. Position: administartive manager, HR.
Responsibilities:
- organization of events, meet-ups, conferences
- onboarding process
- search for new contractors and concluding agreements with them
- cafeteria arrangement
- purchases support
- scheduling meetings and appointments
- organization and control of business trips
- agenda preparation
- managing of vacations
- providing employees with medical insurance
- organization of English classes, etc.
2015-2017
“Ciklum”, software engineering company. Position: support manager on different projects.
Responsibilities:
- resolve complex technical issues through research, log analysis and advanced troubleshooting (using SQLyog knowledge and basic knowledge of html, xml, json)
- service desk management. Incident Management
- interfaces directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution
2013-2015
International Airport Dnipropetrovsk. Position: service organization agent of handling company, flight check-in agent.
Responsibilities:
- check in passengers and their baggage on to their flights
- maintain and control ground operations and on-ground aircraft servicing 
- gate area passengers boarding
2011-2013
«Aerosvit» Airlines company. Position: manager dealing with VIP clients.
Responsibilities:
- book flights for VIP clients (GDS systems: Amadeus, Galileo)
- find the best route
- make payments through different systems
- issue, rebook and refund of tickets
2011
“British Council Ukraine”. Position: intern.
Responsibilities:
 - translation and editing of charitable projects and banking agreements
- creating charitable projects for specific group of people (adaptation for recently released prisoners)