Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 3


May 2020 – Aug 2023: Nix Solutions
Position: Business Analyst
•	Analyzed and documented business and technical requirements from various stakeholders.
•	Closely worked with stakeholders and technical specialists to ensure successful project delivery.
•	Led the presale, discovery phases, managing the team project tasks.
•	Used UX prototyping tools to validate requirements and provide UX recommendations.
•	Built a well-organized confluence space with all project requirements.
•	Created the project documentation and artifacts: Vision&Scope, Feature List, Users Stories, Use Case scenarios, UML, BPMN diagrams.
•	Managed a backlog and decomposed, prioritizing tasks in Jira.
•	Organized workshop with focus group of end users to elicit requirements and align their expectations.
Experience in domains: E-commerce, Sports betting platform, Pharmacy, Smart Home, IoT, Healthcare (IVF), media platform.
May 2015 – Feb 2020: KALBOARD Inc.
Position: PR/Sale manager
•	Promoted the company’s services and products to the European market.
•	Analyzed market trends and competitor activity.
•	Built partnerships with organizations, influencers, stakeholders.
•	Organized and supervised trade shows, press conferences, product launches.
•	Recruited, hired, trained and onboarded new sales staff.
•	Built and maintained strong relationships with new and key clients.
•	Identified potential risks and challenges in the sales process and developed mitigation strategies.
Experience in domains: E-learning.
Sept 2010 – Apr 2015: TCO boards company
Position: Lead CRM manager
•	Collected, organized, and maintenance the customer data within the CRM system.
•	Developed and executed CRM strategies in alignment with the company's overall business goals.
•	Tailored marketing campaigns and communication strategies.
•	Led and managed a CRM department team, providing guidance, support, and mentorship.
•	Assigned tasks, set priorities, and monitored team performance.
•	Managed and administered the CRM platform.
Experience in domain: educational technology.