Position: Project Manager/ Customer Success Officer
Category: Support
English level: fluent
Years of experience: 2.5


Implement customer retention strategies to increase loyalty and retain 
business
 Updating customer’s profile and logging complaints using available tools. 
I.e. CRM, Workdesk, IMAL
 Creating strategies on how to make customer engage better with 
company’s product and services
 Create strategic plans to enable customer improve and maintain the 
overall brand experience
 Analysing customer feedback on product ranges and new releases, as well 
as preparing reports
 Collaborating with IT developers, as well as the production, marketing, and 
sales teams to enhance customer services and brand awareness.
 Documenting processes and logging technical issues, as well as customer 
compliments and complaints.
 Aligning customer experience strategies with marketing initiatives. as well as 
informing customers about new product features and functionalities.
 identifying customer needs and taking proactive steps to maintain 
positive experiences
 Tracking customer experiences across online and offline channels, devices, 
and touchpoints.
 Defining and driving implementation of a holistic retention strategy to drive 
revenue from existing customers.
 Defining and driving the strategy for communication of new products and 
services to market.
 Collaborating with other business areas, acting as the voice of the 
customer.
 Leading and managing the customer journey, working with other teams to 
support and improve the customer Journey 
 Working with the product team to create a user story that would ensure 
easy and smooth on boarding process for consumers.