Position: Customer Support
Category: Support
English level: fluent
Years of experience: 2


Customer support manager at online-store Makeup.uk, 12.2020 - 03.2022

My tasks included:
- orders processing in 1С;
- communication with the clients per email and over the phone, consulting the clients regarding the products presented on the website, general questions regarding the store and delivery;
- problem-solving;
- replying to the clients' comments on the website and facebook;
- keeping in touch with the delivery services, claims submissions.

Editor-translator (the Dutch language) at Makeupshop.nl:
03.2022 - until now

- translation of the site interface, advertising texts, banners, social media posts and slogans;
- translation of product names;
- translation and writing of product descriptions in Dutch;
- communication with the clients in Facebook and Instagram, answering the comments.