Position: Customer Support\Service specialist
Category: Support
English level: intermediate
Years of experience: 3

SC Adidas Ukraine 											 Kyiv, Ukraine
Specialist Customer Service Adidas Commercial Wholesale				         February 2021 – Present
Specialist E-commerce 										   July 2021 – Present

• Cooperating with Global Sales clients in B2B, B2C, G2C 
• Preparing and presenting deliverables to the stakeholders
• Supporting cross-functional interaction with different departments within the company
• Experience in E-commerce (sales analysis, inventory analysis, product shipments)
• Participation in UAT as a manual tester before web-site launch www.adidas.ua (bug reports, communication with the development team)
• Participation in the new “Click” project using JIRA to track tasks (localization into Ukrainian, manual test-ing, bug reports, communication with the development team)
• Conducting different types of analysis (sales, inventory, product shipments)
• Solving multiple complex support issues for customer requests

State Enterprise “Document”										 Kyiv, Ukraine
Project manager (new project VIP service)						   September 2018 – July 2020

•Participated in briefing sync-ups and conferences weekly\monthly with the team and departments 
• Involvement in the development of technical specifications and design for the website (vip.pasport.org.ua)
• Performed manual testing of the website and CRM system and cooperated with the development team regarding the feedback
• Prepared and presented the project vision
• Contributed to the project development: upheld new services, sections, advertising channels, etc.
• Gathered and analyzed statistical data, created corresponding reports (pricing policy development, ad-vetiing effectiveness analysis, sales analysis, consumer experience study, sales forecasting)
• Conducted competitors monitoring for the future strategy
• Assistance in recruitment, onboarding, knowledge sharing, motivation of the newcomers
• Control of acceptance of applications for paperwork 
• Provided feedback and ideas for improving user experience of the service
Skills
• HTML & CSS, JavaScript 
• Database Systems: SQL Server (familiar).
• SDLC: Agile (Scrum). 
• Operating Systems: Windows, MacOS. 
• Additional tech skills: Business applications ERP SAP (PGR, RETAIL), Microsoft Office (strong knowledge of Excel).
• Design Tools: Adobe Photoshop.
• Certificates: 2023 GoIT - Front-end developer, 2019 Modern photoshoot - Adobe Photoshop.
• Soft skills: able to find common language with clients, has problem-solving and fast-learning skills, a team player, patient, reliable and open-minded, ability to work in a high-paced environment.