Position: Junior project manager/ Account manager/ Customer support agent
Category: Support
English level: upper
Years of experience: 1


06.2021-06.2022    Customer support manager, NDA, IT online entertainment: 

Skills and achievements: 
	problem-solving;
	multitasking;
	delivering high-quality service;
	the ability to work within tight time frames;
	supportive teamwork;
	fast immersion to a new industry.

Responsibilities:
	work with CRM (Customer Care Management) system;
	provided superior customer through three channels: incoming/outgoing calls, chats, and emails;
	assisted customers in any way possible to make processes, procedures, and resources clear and easy to use and understand
	quickly identified and addressed various issues to generate strong satisfaction levels;
	escalated issues when appropriate based on established standards;
	maintenance of basic reporting;
	payment assistance: payment methods, declines, chargebacks/refunds.



03.2019-06.2021   Sound engineer, KWA Sound Production,  Film industry:

Skills and achievements: 
	creation and delivering high-quality sound products;
	a collaboration with creative and technical departments within a project;
	developing new technological approaches to the sound post-production process.

Responsibilities:
	sound mixing of Tv and Film products.

07.2015-12.2018     Head of Kyiv sound department, DAU, Phenomen Films, Film industry:

Skills and achievements: 
	long-term project planning, scheduling, performance tracking;
	supportive team-leading;
	searching for new information to improve the project;
	a high volume of responsibility and problem-solving;
	writing technical manuals, technological instructions, and other documentation;

Responsibilities:
	leading team with 20-25 employees;
	managing sound post-production 2000 hours of sound for the digital platform;
	creating reports and handling all documentation;
	developing post-production methodology specifically for the project;
	creative management of 10 directors;
	support communication and collaboration with Kharkiv and London departments; 



09.2013-07.2015       Sound assistant, DAU, Phenomen Films, Film industry:

Skills and achievements: 
	striving for the highest quality performance;
	fast immersion to the post-production technologies;
	curiosity about details outside of my responsibilities;
	fast professional growth.

 Responsibilities: 
	dialog editing sessions preparation;
	dialog editing;