Position: Customer Solutions Coordinator
Category: Support
English level: upper
Years of experience: 5

I work for a firm that sells and maintains generators, and I was assigned to a project where we have a number of client complaints, mostly regarding our 30 kVA power producing set, which consistently shuts down during the rainy season due to a malfunctioning alternator. Data was gathered, examined, and it was found that this had been occurring over time. The data was provided to FG Wilson, the company that makes generating sets, who worked on it and made the necessary corrections to the gen set. We haven't had any complaints about the 30KVA generator set that clients bought in the last six months, and as a result, we've been able to build long-lasting relationships with them.
Communicate between the company and clients by executing close of all pending jobs, handling job requests and managing it to sign off. 
	Successfully upsold clients on other products and developed a sustainable relationship with clients for future sale: provided information to the manager on work accomplishments on individuals or team challenges.
	Participate and provide inputs in operational meetings by ensuring effective execution of day-to-day operations and resolve operational issues.
	Ensuring that proper regulations to safety and work permit are observed to ensure a safe work environment.