Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 6

- Building customer support processes from scratch;
- Getting multiple "MVP of the team" awards;
- Onboarding and mentoring new agents;
- Taking quality control over tickets;
- Strong soft skills that cool down the ardor of the most furious players.
5+ years experience in Customer Support, mostly in the gaming industry. 

Worked with AAA projects: 
- **Fortnite** *(Epic Games)*;
- **Black Desert** *(Pearl Abyss)*;
- **Century: Age of Ashes** *(Playwing)*;
- **State of Survival** *(FunPlus).*

Also, experienced in gambling and betting. 

I know Jira, Confluence, Zendesk, Helpshift, DeskPro, Intercom and, other tools to comfortably integrate into any project and provide the best support possible!