Position: Customer support representative
Category: Support
English level: upper
Years of experience: 1.5


Work experience in the e-commerce company (online store of industrial products) on the US market. 

Resolved customer inquiries such as product information, delivery issues, warranties, payment terms.
Experience with CRM systems.

Communicated with factories and distributors and customers via e-mail and phone calls regarding products specifications and common pre-order issues.

Provided superior customer service via e-mail, live-chats and phone. Handled the most complicated cases in order to satisfy customers needs.

Improved the general procedure of requests processing by implementation speeding up tips.

Looking for a remote work on a decent interesting project in ethically acceptable sphere.
Not ready to work in the night (after 17:00 EST in US, 00:00 Kyiv time)