Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 2.5

Project Development: designed from scratch forecasting model for resource management and risk reducing to improve efficiency, cost saving.

Analytics Skills: based on data analysis formulated actionable recommendations for customer satisfaction indexes that led to increased CSI and NPS by 20% on average.

Knowledge Sharing: provided internal coaching and workshops on Google Sheet formulas & advanced features for 23 employees
Business Solutions Analyst (GlobalLogic, Jul 2022 – Apr 2023)
• Implemented project: forecasting model for change management to improve efficiency, cost saving.
• Managed solutions requirements for operations analytics for ongoing projects and ad-hocs.
• Created bi-weekly reports, dashboards, summarizing business data for management review.
• Evaluated business processes, defined workflow and solutions to support business goals and reducing risks.
• Wrote software tools and formulas to automate processes and data analysis.
• Provided internal coaching, mentorship, and workshops on Google Sheet formulas & advanced features for 23 employees.

Business Analyst (WeirdStuff, Feb 2022 – Apr 2022)                                                                                                                                                    
• Applied quantitative analysis and data visualization to deliver captivating dashboards.
• Tracked progress of implementation in-house CRM, testing execution, user experience analytics.
• Developed and maintained sales analytics reports and dashboards to provide actionable insights in Tableau Online.

Junior Marketing Analyst (DEZEGA, Jul 2020 – Aug 2021)
• Designed and produced Global market research of the world mining industry, SCSR market presented as a report for high-level decision-making.
• Discovered business growth opportunities via data collection and analysis, resulting in entering a new market in Latin America. 
• Delivered analytical reports - competitors’ analysis, cost & sales reports, research final report - influenced managerial decisions.
• Analyzed key performance indicators and formulated actionable recommendations for customer satisfaction indexes - CSI, NPS - led to increased customer satisfaction by 20% on average.
• Supported the annual planning process with analytical insights, and discovered opportunities by leveraging in-depth understanding of available data.
• Maintained relationships with stakeholders on all levels of organisation
I want to work with operational analytics and grow as a professional with a focus on facilitating data-driven decisions in fast-pathed trustworthy tech company