Position: Customer Support Expert
Category: Support
English level: fluent
Years of experience: 8


As a Customer Support Agent, I have gained over 8 years experience in developing and implementing customer service strategies that enhance customer satisfaction and retention rates. I have conducted customer satisfaction surveys and analyzed feedback to identify areas for improvement. Additionally, I have created and maintained customer service policies and procedures and trained customer service representatives to improve their communication, problem-solving, and conflict resolution skills.

In my role, I have also been responsible for performing quality control checks on customer interactions to ensure that company standards are being met. I have identified areas for improvement in customer service processes and procedures and coordinated with other departments to ensure that customer needs are being met. Further, I have implemented and managed CRM software to improve customer interactions and data management, and developed customer service/quality analysis metrics to track and measure the effectiveness of customer service processes and procedures.

I have worked with various technologies such as Customer Relationship Management (CRM) software, call center software, help desk software, knowledge base software, live chat software, social media management software, feedback and survey tools, artificial intelligence (AI) and chatbots, and data analytics tools. These technologies are used to manage customer data, track customer interactions, automate customer service interactions, gather customer feedback, and analyze customer data to improve customer service processes and procedures. I have experience working with popular CRM software such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365, Intercom, Zendesk, and Avaya.

Currently, I am working as a Customer Success Expert and I am eager to learn more about using SQL queries to enhance data analysis and customer insights.