Position: Head of Operations / Director
Category: Other
English level: fluent
Years of experience: 7

- Helped scale a bootstrapped SaaS startup x3.5 in revenue.
- Completed acquisition process.
- Developed leaders in six teams (tech and non-tech).
- Managed up to 20 people directly and 70+ indirectly.
- Launched fully remote operations, hired people in 7 locations across Ukraine, Russia, and the US.
- Closed deals up to $20K. Geo: US and Europe.
- 4.5+ years in a management consulting firm focused on international expansion. 
- 5.5+ years in operations management in the IT industry.
- Scaled a SaaS startup (x3.5 in revenue, x2.3 in headcount).
- Streamlined general operations (legal, finance, recruiting & HR).
- Developed sales operations and market research teams.
- Worked with customer success and support leaders to optimize processes. 
- Defined and reported on SaaS metrics.
- Acted as a cross-functional and a cross-country liaison.
- Spearheaded data projects and annual revenue projections.
- Supported due diligence process for fundraising and acquisition.
- Improved performance with OKRs, KPIs, and dashboards.
- Made over 100 tech, non-tech and leadership hires.
- Provided direct assistance to the clients. The customer satisfaction score was at 95.8%.
- Built a healthy collaboration culture and a strong employer brand.
- Culture: transparency, honesty, trust, collaboration, result-oriented processes, care about people.
- High-level impact, worthwhile projects.
- Continuous feedback exchange.
- Less direct recruiting activities (preferably).