Position: Support Engineer,Junior DevOps, Support TeamLead, Product/Project Manager.
Category: Support
English level: upper
Years of experience: 3

Fast analyzing and troubleshooting different issues related with company’s product. Ability to prioritize tasks and production cases. Providing education and guiding of support department. Explain technical information in simple way. Perform communication with potential clients.
Experience:
From 01.10.2015 till 01.11.2017 - technical support engineer  in hosting company  “HOSTPRO”
Main responsibilities:
Knowledge of Linux, Windows
Experience with control panels cPanel, ISPLite, Plesk
Ability to install and configure basic services: HTTP / DNS / SMTP / POP3 / IMAP / FTP / SSH / MySQL/MSSQL
Knowledge of virtualization technology KVM, Hyper-V
Experience with OC: CentOS, Debian, Ubuntu, Windows Server 2012
Duties:
Providing technical support to customers in the telephone, online chat, through the ticket system
Responding to problems and problems on servers
Maintenance of the company's hosting servers
Work with control panels with Panel, Plesk, ISP Lite

From 01.11.2017 till now – support specialist in “Vimmi Communications Ltd” (video content delivery and streaming). From 01.03.2018 due to the results of work and duties performing was promoted to sub-department team-lead.
Main responsibilities: 
Basic knowledge and understanding of protocols  HTTP, FTP, SMTP, DNS, IP, TCP, SSH, POP3, IMAP, UDP, RTMP.
Experience to work with OSs - Ubuntu
Experience to work with streaming engine - Wowza
Version control system: SVN 
Project management: • Redmine 
Virtualization software: KVM, Hyper-V, Proxmox 
Ticket system: OTRS, Kayako
Knowledge and understanding – Python(basic), Bash(intermediate)
Duties:
Work with clients via ticket system, chat and on phone. Analyzing and troubleshooting different issues related with company’s product. Monitoring server processes. Providing education of support department. Perform communication with  potential clients.
Work with complicated tasks, ability to use all my knowledge and more, self education.