Position: Senior Support Team Coordinator
Category: Support
English level: fluent
Years of experience: 3

- 5000+ resolved technical support cases
- successful onboarding of 70+ newcomers
- setting up and coordinating a fully functioning team from 
  scratch with no prior experience in team management
- enabled my team to reach and maintain the highest quality 
  support level and fast case resolution
- writing internal technical articles 

During a short period of time, I became a team coordinator and a technically skilled problem solver. 

I was the only person on the project who was handling requests and complaints for almost 2 months, and this experience helped me to be more stress-resistant and tech-savvy. During this period I was also onboarding the newcomers in my team, so it helped to improve my time management. In my opinion, the achievement was shown in the ability to multitask in complicated situations.
3.5 years of experience in customer support. Extensive knowledge in the It industry, working with such tools as CRM, Elevio, Jira, and Trello. 

Highly skilled in training/onboarding newcomers and team coordination. Conducting the product training among customer support agents (2nd and 3rd line).

I’m a stress-resistant and multitasking employee, who is detail-oriented and a fast learner. My progressive and adaptable work style allows me to take the responsibility for all projects and processes and perform the task up to the highest standards.

Now I am working as a Support Team Coordinator (senior customer support consultant). I am in charge of onboarding newcomers, teamwork coordination, and tasks prioritization.  I  have been working directly with the resellers as their Relationship Manager for 7 months as an additional duty to my current position. My responsibilities include monthly meetings, where we discuss technical issues, and new updates, and share the reports of solved cases. Also, I participate in discussions for special offers for my clients with Area Sales Managers and Product Managers and deal with any types of escalations from them.
I am looking for a position of Customer Care Team Leader, as I have good communication and organization skills. I like to take the responsibility for all that goes on. I know how to motivate the team and provide the customer with excellent customer service on a high level. 

Also, I am interested in the position of Customer Relationship (Success) Manager, as this person is one, who knows, what is good service and how communication can help in solving critical situations between the company and the customer.