Position: Customer Care Agent
Category: Support
English level: upper
Years of experience: 2

Developed and implemented a marketing plan that increased brand awareness;
PROFESSIONAL EXPERIENCE
Customer Care Agent at Apple Flame, Kyiv
Duration: April 2021 - May 2023 Tasks:
 Communication with clients, sale of website services;
 Monitored customer feedback to identify potential issues and trends in order to improve
service;
 Created knowledge base articles to provide customers with quick access to solutions
and reduce the number of incoming inquiries;
 Utilized customer feedback to identify areas for improvement and suggest changes to
management.