Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 2.5

After 2 years of working in IT projects, I realized that, first of all, I like communication with people. New projects, tasks, goals, which, in turn, brings new experience and knowledge, as well as the opportunity to apply the knowledge already acquired.
Team lead of asian country managers | Korean Country Manager
NDA - iGaming - Tbilisi, GE

My job descriptions included: Representing the interests of the organization in the region. Study of the territory, knowledge of its specifics and features. Tracking the marketing policies of direct and indirect competitors. Attracting customers by demonstrating competitive advantages and reducing disadvantages. Search for business partners. Analysis of consumer activity in the region.

Also, my responsibilities included drawing up a work plan for the controlled geo, determining the ways in which the product will develop in the near future:

Product (based on analysis, setting tasks for the processing of certain points)

Internal marketing (Promote popular games; organize tournaments only for this geo; localize bonus offers; develop convenient communication channels for this geo -> localize email newsletters by language; )

External marketing (affiliation: buying advertising on an ongoing basis (sites, porn hosting, streams, bloggers, dating apps, etc.).)

Ability to understand complex business problems and find ways to optimize processes

SMM local (brand promotion in a local geo using existing external networks; daily posting, content planning, writing texts;)

Critical thinking and a systematic approach to work with an emphasis on high-quality standards of the result

Users (local support; availability of add-ons (auto and hands) for users); creation of VIP and retention departments in a controlled geo)

B2B (organization of conferences to attract new business partners and promote goods on the regional market or participate in such)

Team (analysis and assessment of human resources with a description of the role in the team for market development; drawing up requirements for the necessary tools;)

Reporting and analytics (regular reporting of all work done and the provision of documentation on it; analysis of the work of the supervised team;).

Management of a team of country managers. Exceptional organizational, communication, and leadership qualities;

Good practical knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM);

Korean customer support
NDA - iGaming
2020 – 2021
Responding to customer queries in a timely and accurate way, via phone, email and chat;
Gather customer feedback and share with our Product, Sales and Marketing teams;
- Fully remote work;

- Collaboration with various global projects;

- Professional growth supported by internal training sessions and a training budget;

- To play a key role in a rapidly growing company;

- Great opportunity for personal development, support, and training;

- Possibility to work in a friendly multinational team of experts;