Position: Technical Support engineer
Category: Support
English level: upper
Years of experience: 6


L1/L2 support engineer - Moneyveo
January 2023 - up to now
Maintenance of software systems and complexes assistance to users with office software
Assistance to developers with desktop settings gitlab MySQL VPN
Monitoring ServiceDesk
Optimization support work;

Support Monitoring QA Patrianna Limited
June 2022 - November 2022
Investigation and solution of technical problems for customers
Assistance to the support team in solving technical problems
Investigation and solution of system incidents
writing checklists, test cases and manual testing;

First line support Moneyveo
March 2021 - February 2022
Y Soft Safe Q5 - supporting
Monitoring ServiceDesk
optimization of the work of the first and second lines of technical support
Active directory - administration;

Technical support of information technologies
Media Group Ukraine LLC· 
September 2019 - March 2021 
Y Soft Safe Q5 - supporting, FortiEMS - operator, Aruba Clear Policy - analyst, Asterisk - supporting, Active directory - operator, Microsoft Exchange - supporting;

Help Desk Specialist
UATV Channel · 
February 2017 - September 2019  
Computer network engineering, Windows Active directory - operator, Microsoft Exchange -operator, DNS - supporting, STRATUS servers - supporting;