Position: Support agent, support team lead, support lead
Category: Support
English level: fluent
Years of experience: 5

ACSP Certification
CompTIA Security + Certification
Top performer of the year
Mentoring agents from my ex-team to skilled support professionals 
Customers love :)
Present: Clario Support Agent
 Personal Cybersecurity Expert.
 Supporting world-class security solution customers.

2018-2020: Tech Supervisor
 Resolving and reporting advanced issues.
 Team management, mentoring, and help.
 Personal projects and researches.
 Automated optimization and fixing utility maintenance, integration, and development.

2017-2018: Remote Assistance Support Agent
Loggin and answering customers’ questions via chat, phone, and emails.
Troubleshooting advanced software-related issues on a remote connection.
Configuring, optimizing, and troubleshooting Mac, Windows, and mobile devices.

2016-2017: MacKeeper Support Agent
Providing customer support via chat, phone, and emails.
Handling and resolving customers’ issues.
Troubleshooting software-related issues on Mac on a remote connection.

2013: System Administration in the district heating facility
University practice. Maintaining computers and software