Position: Virtual Assistant/Customer Service/ Technical Support
Category: Support
English level: fluent
Years of experience: 10

I escalated the organization's database from 14,000 to 600,000 verified and accurate data from my time of employment.
I developed a Google sheet that concatenates different data columns using formulas that facilitate the data entry process.
I created a flow that notifies all staff with the company’s official email address and automatically saves all email attachments to the company’s google drive using the Microsoft Power Authomate System.
I have acquired extensive knowledge in the use of various web and desktop screen-sharing applications such as AnyDesk, Team Viewer, etc. I am also now adept with the use of Google Sheets, Docs, Drives, and Meets. This project had indeed shaped my listening, time management, communication organizational, and administrative skills while working with clients of different races both as an Independent Contractor and as a team member with little or no oversight.
Project description
Virtual Assistant - Digi Mdd, Interwise, and Vagan Digital
	ROLES
Emailed multiple Leads daily and updates the Amo CRM.
Conducted Location Analysis for new Leads with Google Maps.
Maintained and Updated Lead’s data in the Amo/Kommo CRM.
Cold-called leads to advertising new products and career opportunities.
Scheduled and Conducted one-on-one interviews with Leads using the Zadarma/Call Gear Softphone Application.
Conducted market research to ascertain the lead's compensation.
Maintained and updated all project pipelines in the CRM.
Liaise with the technical team for effective CRM functionality and escalate potential issues.
Improved call center team by recruiting and hiring candidates with optimal knowledge and personalities for call center work.
Fielded escalated customer issues and resolved complaints to recapture loyalty.
Developed early warning systems to proactively identify and mitigate trending customer issues.
Coordinated hiring, performance reviews, and training for call center staff.
Managed daily workloads by organizing schedules and delegating tasks.
Eliminated resource waste through monitoring and improved controls.
Oversaw employee recruitment, training, and onboarding processes.
Kept paperwork updated with internal standards and legal requirements.
Investigated customer complaints, identifying and changing processes to remove faults.
Monitored employee performance using real-time data and reports.
Simplified project management processes using task mana

Executive Administrative Assistant - P23 LABS
     		  ROLES
Coordinated scheduling for internal and external meetings, travel plans, conference calls, and day-to-day executive obligations.
Completed ad-hoc projects for executives to support personal events.
Developed presentations, reports, and minutes of meetings for the d

Via these roles, I have acquired extensive knowledge in the use of various web and desktop applications such as;
Microsoft Power Automate
Amo CRM
AnyDesk
Call Gear
Team Viewer
Google Sheets, Docs, Drives, and Meets
Workbench
Subtitle edit, Microsoft 365 Workspace
Amo CRM 
Zardama Call App. 
Microsoft Office Suites
Google Translate.
Skype
Slack
Telegram
As a tech-savvy, customer-centric, and resourceful problem-solver with a strong administrative background, my ideal work environment is one that cherishes these qualities;

 I possess strong organization and problem-solving skills with a passion for learning and utilizing new technologies.