Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 4


Handled a high volume of calls, emails, and social media posts.
Resolved JIRA and CRM cases.
Provided an immediate and accurate response to all customers on phone, social media, and email.
I have used quite a number of software programs, i.e., Atlassian Jira, Tennos System, Online 24, CRM, Amadeus, Prime, and Loop Software.
I am a customer support/customer experience agent.

I can improve on the following:
Personalization: Providing tailored interactions and solutions to meet each customer's needs by utilizing data and customer information.
Speed and efficiency: Providing prompt responses to customer inquiries and issues while reducing wait times.
Building and maintaining an extensive knowledge base will give customer service representatives access to current and accurate information that will help them offer effective support.
In order to make customer service more practical and approachable for customers, a variety of channels (like live chat, email, phone, and social media) are offered.
Proactive Communication: Anticipating and addressing potential issues or concerns before they arise by proactively reaching out to customers with relevant information.
Feedback and Continuous Improvement: Gathering feedback from customers to identify areas for improvement and implementing necessary changes to enhance the customer service experience