Position: CRM manager / Project manager
Category: Marketing
English level: upper
Years of experience: 11

- Increasing conversion of sales to double on channels Phone Call / Viber / SMS;
 - Reducing the amount of clients who gave up communication with a bank to 8 times due to normalization contact period;
 
Reducing cost of "sale" from CRM activities to 3 times due to segmentation of clients and relevanсe
suggestions;
 - Stable implementation of sales plan from CRM activities.
- Supervising of projects of department for integrations of CRM of the system and others;
 - Realization of CRM activity on the base of clients on directions:
1. Sales are Credit in cash \ Credit card \ Deposits;
2. Advancement of Internet Banking \ Chat Bot, etc.;
3. Portfolio activities: increasing level of utilization of credit cards \ activation-reactivation of the use.
 - Construction process of Retention on clients \ products;
 - Increasing the amount of products on a client;
 - Working with sales funnel: construction \ improvement of the stages;
 - Development of segmentation \ portfolio clients;
 - Working with personnel