Position: Сustomer Support Representative
Category: Support
English level: upper
Years of experience: 2.5


SALES MANAGER (2011 - 2013)
Providing a sales plan, maintaining a customer base, study of consumer demand,  conducting
presentations,  maintaining primary documentation, tracking payment, shipment

Self-employed (2013-2021)

Cooperation with specialized e-commerce platforms, provision of services for the supply and sale of in-game currency and property, dealing with incoming client requests, tracking payment, delivery.

EMERGENCY SUPPORT SPECIALIST (2021 - Present)

Processing support requests: letters, chats, calls, operative solution of incoming tasks, settlement of conflict situations

CUSTOMER SUPPORT OPERATOR ( April 2023- September 2023)

L1 support. Processing incoming calls and chats (Intercom). Providing accurate assistance. Creating cases (SalesForce )