Position: Billing Manager
Category: Support
English level: upper
Years of experience: 7


Sales Agent (about 2+ years)
Sales QA Coordinator (about 
3+ years):
-control and distribute tasks;
- Performed Quality Monitoring and Quality Assurance of B2C calls (PC)
- worked on developing QSD for compliance evaluation
- worked on launching the evaluation process

Billing Support Lead (about 1+ year):
— develop and implement refund/retention strategies
— lead the team of billing support and cancellation agents
— encourage collaboration across departments

Billing Product Manager (2 years)