Position: Account Manager/Customer Success manager
Category: Other
English level: fluent
Years of experience: 4

As account manager: Client satisfaction rate – 90%.  Client retention rate – 81%.

As Sales manager (B2C): Accomplishments: 175 sales over 1 year for more than 275,000$ of net profit.
Account manager
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In the main area as "Customer Support outsourcing", as well as "Technical/IT outsourcing", "Marketing outsourcing", "Sales outsourcing". 

Responsibilities:
Managing 10+ B2B/B2C projects simultaneously;
Leading a total of 50+ Customer Support consultants at a time;
Developing product and training documentation;
Defining KPIs and setting SLAs;
Providing reporting and further metric analysis (QA, etc.);
Providing best practices for clients based on data analysis;
Onboarding new clients;
Conducting interviews with candidates, evaluating their skills as per project requirements;
Overseeing client billing and payments integrity (account receivables);

Accomplishments: Client satisfaction rate – 90%.  Client retention rate – 81%.
Detail-oriented client manager with expertise in the customer service area, client facing roles since 2014 with a positive and upbeat approach to work. Extremely excited about developing relationships with customers and finding unordinary solutions to issues and challenges. Looking for a project that won't confine my skills to a specific role within the company but will serve as a springboard for my professional development and will give a possibility to work with a great team and grow together with the business.