Position: Customer Care Representative / IT Support
Category: Support
English level: fluent
Years of experience: 6

.Satisfied and Happy Customers.
.Helped to resolve recurring product complaint by analyzing reports and identifying a major process bottle neck which led to a 90% reduction in the number of tickets for this specific issue.
.Maintained customer retention rate 35% above company average

.I have been able to automate various number of shopping malls, using various software's, both off the shelve and in house developed. Such as QuickBooks, Sage, Retail plus; Manage data transition from excel to Microsoft SQL server, Azure. Deployed application on Azure and manage various forms of cloud based application deployment.
.Making Customers satisfied and happy
.Setting up of Customer service unit
.Prepared monthly reports on customer satisfaction
.Maintained a customer account database
.Use of CRM Software's (Zendesk, HubSpot, Microsoft Dynamics 365)
.Successful deployment of retail application that automate the sales process, creating a local area network, training of staff, System maintenance, zero down time operation, Database admin, network admin, IT support, Bank payment terminal reconciliation.
Maintained Git workflows for version control (source code management);
.Developed and maintained automated CI/CD pipelines for code deployment using Jenkins; 
.Provisioned Servers and deployment features using Ansible; 
.Built and deployed Docker containers for implementing Microservice Architecture from monolithic Architecture; Orchestrated Docker container cluster using Kubernetes