Position: Project & Delivery Manager | CSM
Category: Project Manager
English level: fluent
Years of experience: 5


ICAgile Certified Project and Delivery Manager | ICP-APM® with a proven track record in the IT industry. With over 5 years of experience in client-service roles and Project Management, I am dedicated to serving teams, guiding clients, and ensuring that customers achieve their desired outcomes and value.

Experience with Business Process Model and Notation (BPMN) 2.0, Scrum, Kanban, and Waterfall. Experience with JIRA&JIRA Portfolio, Hubspot, Trello, Mirro, Figma, Invision, and Viso for user story mapping.

Domains experienced with Fintech, Blockchain, Wealth management, eCommerce, Real-estate, Travel tech, healthcare, Retail etc. 

Experience working in International Companies and with remote teams.
 
Recent responsibilities:

- Building and maintaining strong relationships with key stakeholders anticipating customer needs, and providing solutions to achieve mutual success.
- Pre-sale involvement. Allocate team, gather requirements, monitor, present, and defend estimation in front of the client. Initiate project.
- Establishing partnerships, and expanding customer base.
- Implementing strategies to drive customer satisfaction and loyalty.
- Ensuring customers receive exceptional service and support throughout their journey.
- Build a long-lasting relationship based on trust and respect.
- Worked closely with BA, Dev team, and C-level to analyze
requirements/proposals, present, and initiate development activities
towards existing and new prospects.
- Greatly improved communication strategy around follow-ups, notifications,
up/cross-sells in order to meet quarterly KPIs. 
- Analyzed weak spots and problem areas for every customer and defined best-case scenarios to turn them into success cases.
- Increased department revenue and customer satisfaction score.
- Delivery control. We must deliver regularly and according to the timeline to satisfy customers and prove ourselves, as reliable vendors.
- Attend pre-sale calls. Allocate team and conducted calls. 
- Collect key requirements. Outline process. Define critical milestones and potential
risks.
- Business analysis: took part in collecting, coordinating, and prioritizing project requirements. Backlog planning and project kick-off initiating.
 - MSA/SOW/NDA preparation and negotiation.
 - Manage 3-4 active internal projects simultaneously and oversee 1-2 projects handled by external partners
 - Educate teams on the SCRUM values.