Position: support
Category: Support
English level: upper
Years of experience: 5


September 2016 — December 2018
Hosting center LLC "Dom dlya sayta"
nvhost.ru

Account manager, 1st line support

- Customer support (Russian, English) - hosting, domains, server hardware, interface assistance and education;
- Maintaining the billing system;
- Contracting, solving documentation issues;
- HTML editing;
- Correspondence management;
- 1 year experience working remotely from home.

December 2013 — March 2016
LLC Corporation "Sibirskoe zdorove"
siberianhealth.com

Logistics manager

- Stock level control in region (Kazakhstan, West and South areas of Russia);
- Sales forecast;
- Delivery time and cost optimisation;
- Customer support, resolving problems and complaints; 
- participation in software development and testing utilites intended for customers;
- Webinars, staff and customers training.

December 2012 — December 2013
1 year 1 month
NOMOS Bank, Moscow
Lead verification group specialist
Data entry, processing loan application data.