Position: Operations Manager, Head of Support, Account Manager
Category: Other
English level: fluent
Years of experience: 6

High analytical skills, extremely fast adaptation to the enviroment
Experience working with B2B and B2C as a Operations manager,Support manager, Customer Care manager, Account manager
I had been participated in the Work And Travel USA exchange program, worked in American companies at various positions.
Creating a customer care team from the scratch.
I'm working on my childhood dream - get as many knowledge as I can in High-Speed Railway Operation)
IT PM - graduated from the course "Project Management"
Dynamic and experienced Business and Management professional adept with 6+ years expirience in overseeing and directing all management processes, 5+ years of experience in leading several projects, 3+ years experience in troubleshooting. Committed to creative problem solving and implementing best practices to boost revenue. A strong leader with the ability to develop strategies to retain customers and employees. 

Monitor and supervise production process to ensure smooth operations and outcome.
Manage workforce, including task allocation, setting deadlines, monitoring performance.
Proven track record of successfully managing multiple projects in multicultural 
environment, managing technicians on the field, improvement their performance.
Possess excellent communication, reporting and analytical skills.
Adept at providing regular reports to upper management.
Demonstrated proficiency in project and team management while achieving sales 
targets, doing process management, creating policies and SOP.

Supervising activities of Customer service, Dispatchers team, Marketing team and HR.
Internal business processes and solving current problems of departments.
Define, track and analyze company data.
Creating a customer support and customer success team from the scratch.
Managing and running support, fulfillment, customer success teams.
Conducting interviews, selection, training, control and organization of work. Developing team members skills, coaching and mentoring.
Creating, implementing, improving processes, scripts, guides and templates.
Developing content for product and company collateral. Articulating the company’s distinctive competence & the product’s uniqueness.

Strong communication and presentation skills, relationship skills, and the ability to work collaboratively;
Ability to make accurate yet fast decisions with limited, complex, or conflicting information;
Communication skills to resolve issues of various departments and control their work;
Strategic thinking.
Interesting projects and companies with possibility to grow as a specialist and help company to grow,  implementing new ways of work, people/project management.