Position: QA agent (CS team)
Category: Support
English level: upper
Years of experience: 2


I have great experience working in Binance as CS agent and QA agent for the CS team. 
Have implemented improvements for work optimization, provided trainings, quizzes, coachings to CS agents as well as established internal processes and procedures. Managed the team up to 20 persons. 
As CS agent I worked a lot without loosing concentration and constantly being in TOP performance agents.

Flexible mind, good with multitasking, learning fast and well are my key qualities while getting used to new roles and accepting new challenges. 

Fell free to get in touch with me.