Position: Customer Success Manager, Project Manager
Category: Other
English level: fluent
Years of experience: 5

Successfully managed 50+ customers’ accounts simultaneously.
Worked on at least 4 implementation projects simultaneously.
Resolved an average of 50+ inquiries per day.
Signed contracts for more than 800k USD in summary within the last year.
As a Success Manager (EMEA region), I am responsible for developing a positive customer experience, fostering relationships, and supporting brand loyalty.

I am responsible for the negotiations and contract signing, and I lead the customers' payment process: starting from the invoice issue and finishing with the payment gathering activities. 

In my current position, I work closely with software developers and business analysts and play the project manager role for implementing clients' systems. 

I am quite familiar with MSSQL and PostgreSQL databases, Agile concept, and SCRUM methodology. I am closely familiar with the SaaS development and delivery processes. 

The latest projects I participated in: 
1. System implementation for the medical equipment rental sphere.
2. System implementation for a financial brokerage firm.
3. System implementation for energy economics and sustainability providing service company. 

Certification passed: 
IT Project Management: Delivering successful IT projects
The Project Management Course: Beginner to Project Manager

General work experience — 5 years, 2 months. 
Work experience in leading Ukrainian IT company - 3 years, 2 months.