Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 2

As a business analyst, I have successfully contributed to the implementation and extension of over 15 major projects.
Developed workable solutions that significantly improved existing workflows, resulting in increased efficiency and productivity.
Proactively identified and escalated any internal issues or blocking points through Jira and direct communication with clients.
As a customer service specialist, I have introduced innovative customer service initiatives, such as implementing a new ticketing system or developing self-service resources, resulting in improved customer support and reduced resolution times. Consistently achieved high customer satisfaction scores, surpassing established targets through exceptional service delivery and problem-solving skills.
Results-oriented Business Analyst with experience in implementing and extending large-scale projects. 
Skilled in gathering requirements, performing data analysis, and providing effective solutions to improve workflows. Excellent documentation and communication abilities with a strong focus on user satisfaction and cross-functional collaboration.
Continuous Learning and Adaptability by staying updated on industry trends, best practices, and emerging technologies relevant to the domain.