Position: Customer/Technical Support
Category: Support
English level: fluent
Years of experience: 2


Customer support representative
Trackensure inc
As a customer support representative, I was responsible for handling questions, comments and complaints regarding technical issues of mobile application
My duties included responding to customer queries in a timely and accurate way, via phone or email. Also I used to analyze and report product malfunctions (for example, by testing new features of product) And last, but not least, I had experience of assisting in training junior customer support representatives.
Customer support team lead
Trackensure inc
Basically, I am in charge of leading, training and developing customer support team (4 members) to extend individual skills and achieve overall objectives.  Moreover, I deal with escalated issues and unique or complex requests from customers.