Position: Delivery Manager/Director
Category: Project Manager
English level: upper
Years of experience: 11

Professional with 18 years of successful experience in different domains: Automotive, E-commerce, IT-Security/Infrastructure and Banking.

11 years in project and program management areas execution on the scale of ~118 employees and ~10M USD budget.

16 years in people management in several countries. 

Hands-on experience in building and management distributed cross-located and multicultural teams.
Delivery manager:
1. Responsible for all aspects of program and projects portfolio delivery.
2. Overall customer satisfaction responsibility within each account. 
3. Providing regular governance meetings with senior client stakeholders and/or internal management regarding engagement evolution, risks and issues.
4. Management of Project Managers and Tech/Team Leads.
5. Identifying and development of new business opportunities. Pre-sales support. 
6. People management for 54 FTEs: personal growth, staff risks management, personnel appraisals, overall retention and attrition responsibility. 
7. Recruitment for all accounts. 
8. Portfolio budget management: revenue, cost and gross margin for each account. Client interaction regarding SoWs and billing process.
1. Challenges.
2. Company development strategy.
3. Mentorship.