Position: Customer Support/ Support Team lead
Category: Support
English level: fluent
Years of experience: 5


Support Team Representative
February 2018 – December 2021 (3 years 10 months)
UVOTEAM 
IT
This position taught me to define and meet customer’s needs, find common language with different types of customers, understand and explicitly broadcast company’s goals. I quickly learned how to adapt to fast-paced environment and to be flexible to all the innovations.

Support Supervisor/ Team Lead
December 2021 – present time (1 year 8 months)
UVOTEAM 
IT
I have learned how to organize the workflow efficiently and keep the spirit of my team on the highest level. This position taught me how to be proactive, take responsibility for my decisions and troubleshoot literally anything. Also, I learned how to complete much different work like KPIs and other analytical tasks in a short time. The strongest skill I gained, I believe, is to be a leader and find common language with any person I meet.