Position: System Administrator | IT-Support
Category: Sysadmin
English level: intermediate
Years of experience: 5

For my previous job, I was responsible for setting up and maintaining computer systems, local networks, security cameras, and other office equipment, as well as providing remote support. I also managed procurement, monitored payments, and liaised with technical support. Additionally, I configured and maintained domain and email, set up servers, virtual machines, and OpenVPN, and managed TeamViewer. I was also responsible for backups, access control, onboarding new employees, and troubleshooting.

As a system administrator, I have experience in developing and maintaining computer networks, optimizing system performance and security, implementing network systems such as VPNs and firewalls, monitoring network traffic and performance, providing technical support, and creating/maintaining documentation and procedures.
As a system administrator and technical support specialist, I have a proven track record of effectively managing a range of responsibilities. At a small company, I purchased and configured hardware and software, set up networks, VPNs, and proxies, monitored services, and resolved issues. I also optimized daily operations and collaborated with outsourcing companies, set up PBX, virtual numbers, IVR, and call scripts, and managed websites and backups.

In my previous role as a technical support specialist for call center agents, I provided expert assistance and solutions to fellow company employees. My skillset includes troubleshooting hardware and software problems, resolving user complaints and inquiries, providing guidance and advice on product usage and functionality, and delivering user training and support. Additionally, I deployed systems and applications to users, managed user accounts, monitored network performance, and investigated and responded to user feedback and complaints. I also updated user service documentation and procedures to ensure accurate and effective support.
As a System Administrator or Technical Specialist, I am seeking an opportunity to join a reputable company where I can continue to develop my skills and grow as a professional within a team-oriented environment. It is important to me that the company provides ongoing training and support so that I can make a meaningful contribution to the success of the organization. I hope to be recognized for my contributions and to have opportunities for professional development.