Position: System administrator
Category: Support
English level: fluent
Years of experience: 1


Carry out assessments to determine the need for changes in hardware/ software configurations
Explain and provide IT solutions to customers in non-technical and comprehensible terms
Prepare and present reports to update management on IT support operations
Operate and work with equipment such as external storage devices, computer diagnostic tools, printers etc.
Respond to inquiries about hardware or software issues
Perform scheduled maintenance on computer systems to ensure efficient operations
Repair or replace faulty components of a computer/network system Design and maintain applications/websites for clients
Talk to customers’ over the phone or via email to provide solutions to technical problems
Manage Active Directory (AD) accounts that are synchronized with SharePoint Online
Perform diagnostic tests and troubleshooting to identify clients issues Develop and implement technical procedures effective in quickly addressing user's problems to minimize downtime