Position: Customer support
Category: Sales
English level: fluent
Years of experience: 3

Was a part of the managers team which helped other agents in solving problems and finding answers for the questions they had about the working process. Also, was a part of the training team, helped train new agents.
Got 3 years of experience in sales and customer service. Understanding customers needs, helping through the process of purchasing and answering questions regarding the products or post sale.
09/2015 - 06/2018 - Automative American company, Customer Support and Sales agent: 
- assisting customers in pre-sale and post-sale questions by phone, email and in online chat;
- doing up to 80 e-mails and 60 phone calls per day;
- guiding clients throught transaction process and futher work;
- persuasion in cooperation;
- cheking conversations, e-mails and chats between agents/clients for quality assurance;
- work remotely at least 4 times a month;
- experience with such programs as Nice inContact, LiveChat, HelpSpot and CRM.

Language skills:
- Ukrainian and Russian - native;
- English - fluent.
Looking for a long-term job, preferably remotely. Would like to find a place where my skills can be useful with a good team and interesting projects. I am responsible for remote work. I do not work night shifts in the office.