Position: Project Manager/Customer Success Manager
Category: Recruiter
English level: fluent
Years of experience: 3

Being promoted to a program lead after joining my last organization
Initiated and developed successful relationships with internal, external stakeholders and industry partners to promote a new program (CS+ X), which resulted in 136% growth over projected goals in the first 2 years of the program launch bringing in $600K extra revenue.
Managed new customer onboarding (on-site and remote), developed and fostered relationships with a portfolio of 300+ customers by acting as their main point person and liaison between different departments.
Key member of the software implementation team, provided onboarding and training to 20+ team members.
6+ years of professional experience in the United States focused on:
- customer success and retention;
- project management
- relationship management (where building long-term relationships was paramount to our success of our company). 

Skills and Competencies:
CRM: HubSpot, Salesforce, Slate, Ellucian’s Banner, EAB.
Productivity & Project Management: MS Suite, Google Workspace (Docs, Sheets, Slides), Asana/Trello, Slack.
Languages: English (Advanced), Ukrainian & Russian (native proficiency), French (intermediate); Java and R (limited working knowledge).

I consider myself a Subject Matter Expert on all things U.S. higher education system, educational technologies, needs and challenges universities have, so it would be natural for me to join a B2B IT company that is offering solutions to colleges/universities/students in Europe/U.S.
I am looking to join a mission-driven and outcomes-focused B2B or B2C company with an interesting product, where I will get to utilize my analytical problem-solving and relationship management skills. 
I am also looking to join a team with a positive culture, where the management supports my professional growth and development.

Looking for a fully remote position at this time (occasional travel is OK).