Position: COO, Head of IT(CTO),  Technical operations manager
Category: Lead
English level: intermediate
Years of experience: 10


More than 8 years of experience in IT. 
Creation of a service desk department
Resource planning and budget control.
ITIL processes implementation and support(problem management, incident management, change management)
Presales manager for key accounts infrastructure project. 
Supporting public cloud infrastructure.
Successful completion of the project to migrate the company's servers to another data center.
Produce policy, procedures and standards to ensure consistent, high quality delivery of services.
Service management strategies.
Budgeting and cost control.
Process development and management(BPMN, ITIL, ITSM).