Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 11

Achievements/Tasks:
 - Established an effective delivery organization of 50+ people (4 accounts in total)
 - Was personally responsible for scope elaboration, commitment planning (SOW, release plan, etc.), financial planning (GM and CM), team ramp-up, setting up a reliable delivery process, delivery supervision, client governance, business development support, staffing, people management
 - 24x7 on-call clients’ support (working under pressure with aggressive deadlines)
 - Improved group communication and coordination in the organization. Established monthly review meetings with customer stakeholders
 - Sufficiently improved competence of PMs in the unit that helped in reaching a better delivery quality and customer satisfaction level (Exceed Expectations)
 - Enhancing test efficiency across teams in working on common projects by sharing, leveraging and implementing best practices, tools, and process
 - Building up a QA team from scratch and having a successful transition from a different company Locations
 - Repeatedly achieved high customer satisfaction score within the different projects
 - Built an effective cross-functional Agile QA team
 - Dramatically improved a product quality
Experienced Senior Project Manager with over 8 years of experience in Program and Project Management and overall 10 years of software testing experience. Released more than 10 projects in multiple domains: E-commerce, Transport, Digital for outsourcing, and product companies. Successfully led teams up to 50+ persons in large distributed projects. Good communicator with an emphasis on building strong relationships and interfacing with Client Companies, Marketing, Human Resources, and Engineering. Quick learner that rapidly adapts to emerging technologies. Working effectively in building processes, creation of delivery structures, mentoring and coaching, motivating teams, problem-solving, and teaching people new technologies and approaches.

WORK EXPERIENCE:
Feb 2018 – present Head of Unit (NDA)
Responsibilities:
 - Safeguarding the quality of delivery
 - Managing continuous improvement
 - Managing customer and employee satisfaction
 - Supporting delivery managers and scrum masters whenever required
 - Pre-sales support
 - Software development process setup and tailoring 
 - Team management and staffing
 - Progress tracking/reporting
 - Working with requirements

Jun 2013 – Feb 2018  Department Manager (NDA)
Responsibilities:
 - Project management of the various accounts with a total of 30 people
 - Acting as a crisis project manager – taking the most complex and challenging projects, leading them to the success 
 - Conducting a scrum master role in two teams
 - Managed all Quality Assurance assets including hiring, salary negotiation, salary reviews, bonus reviews, and performance issues