Position: Customer Happiness Expert
Category: Support
English level: fluent
Years of experience: 4


- Customer Support for 4+ years. 
- Exceeded established service level goals and KPIs (response time, NPS) by 20%
- Developed and implemented customer's WOW program
- Developed company processes, policies and scrips to resolve customer service issues (returns, refunds, product FAQ etc)
- Coached, supervised, and motivated 3 new agents in order to improve their performance and knowledge of the job