Position: Customer Support/Technical Support/Support Lead/QA Engineer
Category: Support
English level: fluent
Years of experience: 5


1st Job position (Domain and Hosting company) : 
- Supporting clients
- Billing operations
- Operation with Domain Name system
- Hosting administration
- Quality Assurance
- Training Students
- Team Leading
- Business English classes
- Writing guides
- Writing internal documentation
- Creating internal procedures

2nd Job position (Insurance Licencies) :
- Supporting clients
- Phone supports
- Working with documentation
- Billing operations
- Searching and reporting of bugs

3rd Job position (Vinted.fr sale site) :
- Supporting clients
- Writing guides
- Teaching new students

4th Job position (Avia Supporting Company):
- Supporting clients
- Writing guides
- Testing
- Reporting bugs and creating test-cases
- Leading the support team
- Creating procedures
- Creating documentation
- Creating reports
- regression testing


5th Job position (Customer Support Lead/QA Engineer)
- building a support system
- creating the SLPs for the team
- creating the knowledgebase
- work meetings and communication
- creating weekly and monthly reports
- monitoring of team work
- creating internal documentation
- creating procedures
- creating and providing internal lectures
- checking user stories
- creating bug reports
- creating test cases
- smoke testing
- regression testing
- meeting sessions regarding the app improve

6th Job position (Manual QA Engineer)
- checking user stories
- creating bug reports
- creating test cases
- smoke testing
- regression testing
- meeting sessions regarding the app improve