Position: Data Analyst
Category: Data Analyst
English level: upper
Years of experience: 4


Head of Data Analytics unit at Senpex Delivery, CA, US (Apr 2021 - Present)
• Churn analysis of customers
• Revenue and cost analysis of customers
• Providing real time sales and customer reports
• Getting key features from ID card images of drivers using AI
• Sentiment analysis of unstructured customer reviews using AI
• Creating detailed delivery dashboard for the clients
• Building cloud dataflows from Stripe, Quickbooks, Pipedrive, Google Maps, Google Drive etc. using APIs

Senior Data Analyst at Kapital Bank OJSC (Jan 2021 - Jul 2022)
• Pre and Post analysis of streaming push and SMS data
• Behavioral analysis of customers
• Providing leads for communications channels
• Cleaning customer data and finding duplicate customer ids for merging
• Analyzing control group and target group segments

Senior Data Analyst at 166 Logistics and Freight transportation(Jun 2019 - Jan 2021)
• Segmented customers based on their purchase behaviour using clustering
• Identified associations between services and customer's behaviour
• Recency, Frequency and Monetary analysis of customers
• Built Classification and Regression models related to fuel consumption and maintenance costs of vehicles
• Revealed relationship between marketing activities and sales
• Prepared AI enabled reporting systems that support Azerbaijani language
• Analysed individual and corporate sales and revealed churned customers
• Created employee's performance evaluation dashboards and calculated necessary KPIs
• Built interactive dashboards related to customer satisfaction
• Enhanced current data with additional information sources using APIs
• Ensured cloud-based reporting system that provides users (50+ users) with real time evaluation of business
• Training of employees on Interactive Dashboards and establishing Data culture inside company