Position: customer service support
Category: Support
English level: fluent
Years of experience: 1.5

I managed large amounts of incoming phone calls successfully 
I generated sales leads.
I Identified and assess customers’ needs and resolved the issues satisfactorily.
I built a sustainable relationship and trust with customer accounts through open and interactive communication.
I provided accurate, valid and complete information by using the right methods and tools.
Meet personal/customer service team sales targets and call handling quotas
I handled customer complaints efficiently, provided appropriate  and timeous solutions and alternatives.
I followed up to ensure lasting resolution 
I Kept records of customer interactions, process customer accounts and file documents when necessary
I act as a liaison, provide product/services information, answer questions, respond to correspondences and resolve any emerging problems that our customer accounts might face with accuracy and efficiency at Airtel in Nigeria.

My role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

I would like to improve on exceeding customer's expectation.
My expectation is to work with a dynamic organization where I could utilize and maximize my skills and experience in giving client the satisfaction they deserve.