Position: Customer Support Specialist (French / English)
Category: Support
English level: fluent
Years of experience: 5

As to the achievements, I am most proud of Companies trusting me with on-boarding of new people, or guiding them when new employees only start their journey.
Also, I am a Premium Instructor on Udemy which brings me excitement and self-actualization.
My job experience has been majorly formed by the three worlds so far – the one of Logistics, Customer Support of an airline and SSL certificates. They have taught me how to deliver (pun unintended), communicate, explain, search, teach and learn. 

Logistics:
- Gained experience in effective communication – you don’t have time for meaningless explanations or reminiscing on the bad day. 
- Learnt business communication – how to talk/write to a customer or how to behave/talk/write  if you are a customer. 
- Dealt with all the aspects of freight transportation:  calling warehouses, processing orders in the system, booking appointments, resolving multiple issues as they appeared while  the freight gets from the point A to B etc. 

Customer Support of an airline:
- Bootcamp to practice all the communication skills I gained before. Plus, got to know how an airline functions.  
- I was handling customer support lines (calls and complaints) in 4 languages (Ukrainian, English, French and the dead one which I don’t use for work anymore or for any reasons whatsoever).
- Used various CRM systems, like Salesforce, Zendesk.

SSL certificates:
- Through these cyber security products I got to get acquainted with  the tech industry which only continues to lure me in.
- Worked with the full cycle of the  issuance of the SSL certificate – from getting of order in the system to fixing issues with domain control validation and “releasing” the certificate to the customer. 
- Got familiar with different domain verifying resources, CA/Browser forum guidelines, worked a bit more with Salesforce.
Given the occasion, I would love to continue growing in this field. Welcoming new opportunities, too, though.

All the Companies I was happy to work with had their own systems designed specifically for the needs of their product, and I had no difficulty in getting familiar with them pretty quickly. I learn fast. 
To me, the work is a pleasure when it is thought stimulating and is contributing to the welfare of others.
I am open to learning new jobs, however, the one thing I wouldn't agree to at this point is a kind of Customer Support where the agent would need to be "in line" for 8hrs straight with short breaks of 10 min and a lunch of 20 min. I definitely need more flexibility in the working process, that is in the 8-hour working day. Adding that detail because I wouldn't agree to night shifts either or work day that would start anywhere later then 10 am.