Position: Представник служби підтримки кліентів
Category: Support
English level: upper
Years of experience: 3

Quickly learned project and mastered the entirely new field of activity.
Ability to handle conflict cases and turning those into "happy customers".
I have been working as a Customer Support representative at FilmOn Customer Support (the USA-based company FilmOn TV Networks) since June 2018 (had worked as an offshore doctor in international crews before 2018).
Managing user accounts and working with customer’s emails/queries (using the Kayako Help Desk Software) is the hallmark of my Customer Support career. 
Other highlights of my job that demonstrate my experience in this position :
- Assist the Manager of Customer Support in recognizing orders that require long routine handling.
- Manage customers’ accounts ( subscriptions activation/deactivation; help with password change), consideration of refunds 
- Respond to customer inquiries and problem-solving in a way that is a win-win situation for the customer and the company.
- Test software features and provide feedback about the performance. Reproduce issues and bugs reported by customers
- Monitor the channels’ performance and provide the daily report. 
I am seeking a remote Customer Support Representative job.
Friendly team, preferrable remote job, professional growth