Position: Technical Support Specialist/Junior manual QA Engineer
Category: QA
English level: intermediate
Years of experience: 3


Dear Recruiters, please, take into account that my level of English is Intermediate and I can't communicate orally on a high level.

I have near 3+ years experience in the technical support sphere (b2b, b2c) and 2 years+ commercial experience in testing.

The latest experience:
November 2021 - till present
Manual QA/Technical Support Specialist. B2B clients

- Provide support of products to customers (email, calls)
- Setting up the platform for customers due to their needs
- Analysis of client requirements, construction of client process logic and creation of appropriate documentation based on client needs (features, test plans, test cases)
- Administration through admin of all projects
- Testing new functionality and reporting (bug reports)
- Providing a description of located bugs and submitting them to JIRA and GitHub

Tools and technologies I've worked with
PostgreSQL, MySQL, MongoDB, Microsoft SQL, 
Zendesk, Medeir, Bitrix24, 1С
Jira, Confluence, Git, GitHub, Postman
Модель OSI, HTML, CSS, API testing
Knowledge of Agile practices (Scrum, Kanban)