Position: System Administrator/Information Security Specialist
Category: Security
English level: fluent
Years of experience: 11


Current position
Provide VPN access to ISP infrastructure via Cisco ASA 
Create ACLs for the company's employees and customers
Troubleshoot and solve current security issues 

Previous job description 
Responsible for complaints/problems handling with Customer Care department on 2nd level (radio issues, coverage, 2G/3G/4G complaints, Core, SIM card, etc…)
 Organize second level troubleshooting
 Analyse and solve different issues troubles problems
 VoLTE, LTE, UMTS, GSM performance/KPIs checking (Nokia and Ericsson vendors)
KPIs troubleshooting, problems finding, analyzing
Organize internal and new employees’ training
Prepare reports
Organize attestations
Handle the most complex customer complaints