Position: Customer support manager, Lead research manager
Category: Support
English level: intermediate
Years of experience: 7


Customer support manager

Concert.ua
09.2014 - 11.2019
Kyiv

- Interaction with managers of clubs and concerts

- Daily update of information, tracking its relevance

- Work with clients (consultation on the products and services of the company and processing of incoming calls and emails)

- Working with specific CRM

- Partnerships development

- Resolving conflict situations with clients

- Knowledge of the rules, forms and methods of customer serviceCustomer support manager


Lead Research Manager

Freelance
11.2019 - 2021
Kyiv

- Lead research and data enrichment

- Searching for potential clients, identifying decision makers

- Working with various Lead Generation orders for outbound sales campaigns

- Conducting market researches for the sense of market capacity, payability, leads quality

- Assisting SDR's

- Working with CRM and Google Spreadsheets