Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 3


AUGUST 2022 - PRESENT DAY
Product owner/ INGO, Ukraine
Insurance company
Product owner of CRM implementation project.
NOVEMBER 2021 – JULY 2022
Business analyst / Banza, Ukraine
IT company, vendor of low-code platform Creatio.
Analytics of the "Credit Conveyor in CRM" project for one of the system banks of Uzbekistan (scrum).
Database structure modeling (UML), business case creation, business processes modeling for the case (BPMN 2.0), development of functional requirements for processes implementation, description of integration methods with customer microservices and external sources. Taking a product demo.

SEPTEMBER 2018 – OCTOBER 2021
Business Analyst / INGO, Ukraine
Insurance company
Analyst of the Project Management Office. Analyst of the projects: "Improvement of the operational environment of the Contact Center" (scrum) and "Transformation of the loss settlement model" (waterfall, also PM at the project). Pre-project analysis. Identification and management of business requirements. Stakeholder relationship management. Modeling of business processes. Development of functional requirements. Maintenance of project documentation (MS Project). Taking a product demo. Operational tasks of the "retail business" direction (development of functional requirements)