Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 3

Multi-lingual: native Ukrainian; advanced Polish, English and German
I have experience in managing large teams in outsourcing environment (customer support, technical support, content moderation) of over 200 employees, including direct management of 5-7 team leads
My current office is based in Poland but I cooperate daily with international stakeholders mainly from the EU region but also Asia Pacific and China.
My responsibility in my current team is making sure all client's KPIs and SLAs are met and all tasks are delivered by the account. This includes: headcount management (cooperation with HR), hiring strategy, employee onboarding and training resources, successful running of a production phase, regular reporting (weekly, monthly, quarterly and ad hoc), quality management and employee development
In my day-to-day work I am using Zoom, MS Office (Teams, Excel, Onenote, Powerpoint, Word, Sharepoint), Lark suite (client platform), Google workspace, as well as various project management tools (instagantt, Trello, Asana, Monday.com etc.)