Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 3


3+ Years experience in technical customer support, incoming and outgoing calls; Consulting users on the technical functionality of the website; Responding to incoming mail; Moderation of customers; Contracts signing control; Working with CRM (filling in data in the Bitrix system, lead processing; Creation and monitoring of tasks for the 2nd line of support in the CRM); communication with the specialists of the 2nd support line, users problems solving; Processing of unrecognised payments; Processing of requests from non-residents (communication with foreign clients - English); Creating user instructions for handling the product.
Not inerested in Sales.