Position: Technical Support representative
Category: Support
English level: upper
Years of experience: 1.5


• Efficiently analyze customer issues and provide logical solutions;
• Assisting customers with the new setup of their phone system/ provide efficient resolution towards technical issues in a timely manner;
• Apply knowledge of supported software, devices' hardware, networking troubleshooting and procedures to solve problems;
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and or following verbal instructions;