Position: Customer support
Category: Support
English level: upper
Years of experience: 4


• Providing customers with L1/L2 support by phone, e-mail and chat, assisting with setting the client's mobile equipment up
• Creating, escalating and solving tickets
• Consulting customers about service, features, payment options, processing the customers' request or transferring it to a proper department of the company
• Interacting with customer support represantatives of various subscription services in other companies and USA mobile carriers (T-mobile, AT&T, Sprint)