Position: Technical Support
Category: Support
English level: intermediate
Years of experience: 5


Providing technical support to customers by phone, email or in person
Providing technical assistance and customer service to customers who own Apple products
Hardware and software troubleshooting with HP, Leovo and Acer products
Diagnosing system and hardware errors using HP, Acer and Lenovo diagnostic tools
Troubleshooting Windows operating system
Installation and configuration of systems according to customer requirements
Diagnosing network problems and implementing solutions
Keeping accurate records of service calls and repairs
Completion of all repairs within the specified time frame