Position: IT Sales manager/Business development manager
Category: Sales
English level: fluent
Years of experience: 6

English level: Certified with a C2 Cambridge English Test (CAE) certificate.

By this point, English is part of my identity. 

As a misc. bonus, I also have diplomas from university Olympiads and I have been working as an interpreter with law enforcement during EURO 2012 in Kharkiv.

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Additional education:
-	101 course in Transactional Analysis in psychotherapy,
- 	101 course in Transactional Analysis in organizations,
-	Emotional literacy courses 1 & 2 in Transactional Analysis,
-	2 years of personal therapy in Transactional Analysis.

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-	I am a fully-independent senior specialist who doesn’t need hand-holding and am capable of
fully closing deals without additional help except for individual cases of the required tech
expertise from the team.
-	I am a soft-skills expert, have a knack for psychology and communication, and have experience in psychotherapy education and personal therapy in Transactional Analysis. This is a tremendous asset to figuring out potential issues with clients even before they arise.
-	Have skills to calmly resolve conflicts if they happen and, in some cases, before they happen.
-	Have training in and understanding of emotional literacy/emotional intellect and how to understand the tone of conversations to change them to the team’s needs or to figure out clients that are not possible to work with.
-	Hard-headed; can withstand emotional turmoil and manage heated conflicts and dissatisfied clients. Though I’d rather of course avoid them.
-	Do not tolerate bullshit, gaslighting, and manipulation, and expose these when meet them towards me.
-	Can say "No" to clients and look them in the eye.
-	Can admit my mistakes personally and on behalf on the team to accept responsibility as the point of contact between the client and the team.
Three latest places of employment:
-	2016-17: Intetics, Geocoder
-	2017-18: Hedgehog Technology, Sales manager
-	2019-Today: Dinamicka Development, Sales manager/Business development manager

Upwork experience: 5+ years in the full deal-closing cycle: 
-	lead verification, 
-	video calls, 
-	chat follow-ups, 
-	proposal preparation for the full SDLC business launch packages based on client requirements, materials, references, or general concept ideas from scratch,
-	post-sales relationship management and additional sales.
-	I have ideas for new directions of development for a team and how a team should be perceived publicly and in communication to attract high-paying customers. I always get Upwork feedbacks on closed contracts and successfully bring the JSS to 100% with Top-Rated Plus and Expert-Vetted badges. The team’s portfolio and work attitude should be, of course, of quality too to achieve the JSS.
-	I can explain to a client what they want, help them figure out what they do not understand, and explain why some of their thoughts or decisions might be wrong/not efficient for their intended product. The ethics of my work and all the teams I’ve been in is to establish long-term transparent collaborations/partnerships with clear requirements and no hidden agendas.
-	I help launch/revamp products and help a client feel trust, comfort, and achieve successful project deliveries. The goal is not to be silent contractors but senior proactive experts in the field that care about emotional well-being of the client. And it’s the best when this goes both ways.
I am a good presenter, communicator, and deal closer. Account management of building a long-term relationship with the client is not something I strive for. :)

I can jump in to fix tough situations, but would rather onboard and pass new deals to the team.