Position: Operations manager/Project Management Officer/Project manager
Category: Project Manager
English level: upper
Years of experience: 11

Operations manager
 - Successful development and implementation of the new, efficient and transparent process of communication with the client, together with project health KPIs tracked internally.
 - Simplifying the resource planning process and client hours forecasting with increased accuracy.

Project management officer
 - Successful implementation of continuous improvement framework based on employee feedback and best practices implementation.
 -Building and maintaining a trustful and healthy cooperation environment with delivery teams with the highest eNPS rate across the whole company. 
 - Measuring and balancing efforts we spend on clients and internally

Project management
 - Stabilising and continuously improving delivery outcomes to one of the key clients
 - Implementing a transparent and effective delivery process 
 - Coaching and development of delivery team members together with supporting their growth inside the company

Development 
 - Being a senior Android developer built trustful relations with the client and became a team representative in a foreign office.
Management of a business unit/company [Spheremall/Vaimo] - a wide range of responsibilities and practical experience, starting with the management and budgeting of the office of a small startup, ending with the development of strategic planning, business plan, resource planning, participation in sales, execution and closing of projects. I was also responsible for the identification, development, implementation and maintenance of work processes (Development, recruiting, performance review, salary house)

Project management[Spheremall/Vaimo/Unibit] - Participation in the search for potential customers, recruitment of the development team, and project management. Management and technical support of the development team. Implementation of effective and transparent methods of communication (internal and external). Scrum process setup and maintenance(Release, iteration and daily planning, backlog refinement, estimation process setup, sprint review process setup). Leadership and people development. Budget and risk management.

Development[Infopulse, Global Logic, Beeptify, Codevog] - development of mobile applications(mainly banking and/or payments sector). Working with clients on-site. Participation in Scrum ceremonies.

Quality assurance[ISM] - manual and automated testing. Development of testing automation framework based on WebDriver + Java. Reporting, Jira tickets creation.