Position: Business analyst
Category: Business Analyst
English level: fluent
Years of experience: 5

Project Manager
Telecommunication
June 2022 till date
• Monitored the development of a CRM to improve customer experience and retention, and improve sales for the organisation by15%. 
• Prepared and communicated the project plan with the development team and business stakeholders throughout the project's lifecycle, including any revisions. I ensured that tasks were appropriately assigned and reported within the team despite limited resources during the project's development phase, my team provided high-quality work on time.
•Executed 4+ and monitored 8+ projects whilst collaborating with cross-functional teams to ensure the successful implementation of the projects and the elimination of paperwork by 80%.

Business Analyst
Telecommunications
August 2021 till date
• Led and owned 5+ requirement elicitation processes and ensured that the appropriate systems are implemented to achieve predetermined business objectives.
• Tackled business flow issues in the infrastructure, engineering, product, and sales departments which improved business processes by 10%. 
• Investigated bottlenecks, eliminated waste, and revamped internal processes such as inventory, pre-sales, and vendor management, increasing and improving the capabilities of the processes by 10%.
• Authored business and technical documents, including the scope of works, use cases, epic, user stories, system requirements, and functional requirements, for over 6+ proprietary software applications which were translated into the developed product.

Business Analyst
CSDC Enterprise Solutions | Software development 
January 2018 – July 2021
• Facilitated and upheld partnerships with stakeholders for the AMANDA project in 3 states. 
• Discovered the 5+ process requirements and communicated expectations to the agile software development team throughout the delivery of government
A value-driven business analyst with strong business analysis, stakeholder management and systems implementation experience. Led Implementation of ERP, CRM, Self-service and payment solutions for 5+ organisations in both traditional and agile environments for private and government services. Professionally trained in technology, entrepreneurship, and design in addition to my certification in business analysis and management communications as well as a knowledge of Python, and Oracle SQL. Focused on shaping projects to successfully deliver on KPIs to budget and quality standards.
I want to advance my career by working for a company that focuses on solving problems. A company with a diverse team and flexible work structure would be an advantage.