Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 11

I've implemented Genesys Call Center and built business processes from zero, integrated MS Dynamics CRM and Bitrix24 in my companies. I pushed customers to a new App developed for self-service. I've integrated a knowledge base on SharePoint, internal portals on SharePoint and Bitrix. Also, I made reporting requirements for a whole company.
I have 16 years overall experience working with CRM, Contact Center software, frontend tools in Banking, e-commerce, insurance, retail, logistics, education businesses. I was working on the client-side developing IT tools for my employees working in sales, service, and marketing. I can see the big picture when all IT infrastructure is described with integrations required for business processes. Also, I can zoom a picture for a single user focusing on his UX, developing the best ergonomic interfaces with minimum actions to perform their duties.
Also, I managed sales so I can speak with a client to make a sale, upsell, cross-sale, and retention. I have lot other experiences that will help me to be more efficient in my role. Let's discuss your challenges )
I want to bring value to a Company with my versatile experience and grow inside IT.