Position: Quality Control Specialist (Customer Support)
Category: Support
English level: upper
Years of experience: 2

- Constant improving existing regulations in customer support  realm
- Along with some fixed rules of evaluation I developed my own approach to evaluation each CS agent by analizing every particular situation from different angles, so it allows to determin vulnerabilities, eliminate them and subsequently improve customer support servise itself, thus eventualy we are step by step closer to reaching the best service
Control, evaluation, improving of customer support service, make it better using various tools and approaches