Position: Manager
Category: Project Manager
English level: upper
Years of experience: 6


Leadership and Team Management:
I have held positions such as Area Manager, Regional Operations Manager, Head of the kitchen, and Bakery Manager, where I have successfully led and managed teams of up to 35 employees. I have been responsible for assigning and managing technicians, mentoring team members, and conducting staff training.
Operations Management:
My expertise lies in overseeing the operations of different departments, including locksmithing, food service, and bakery. I excel at organizing and controlling department operations, ensuring compliance with sanitary and hygienic norms, and implementing efficient technological processes.
Problem-solving and Troubleshooting:
Throughout my roles, I have actively solved technical issues within my areas of responsibility. Whether it's addressing technical issues in a specific region, troubleshooting problems in the kitchen, or resolving issues related to phone conversations between technicians and customers, I have a proven track record of analyzing problems and finding effective solutions.
Customer Relations and Sales:
In positions such as Regional Operations Manager and Bakery Manager, I have been directly involved in managing customer relations. I have successfully handled customer issues, conducted initial negotiations with clients, and developed new sales options. I am experienced in conducting sales analysis, planning and protecting goals for increased turnover and margins. Additionally, I have a knack for customer acquisition and managing customer expectations.
Scheduling and Planning:
I have significant experience in creating work schedules for coordinators, technicians, and employees in the bakery department. I am adept at managing team load, optimizing productivity, and adapting product ranges based on sales analysis and market competition.
Inventory Management and Financial Reporting:
Throughout my career, I have effectively managed inventories, conducted inventory accounting, and ensured proper control over raw material stocks. I have also been responsible for primary financial reporting and selecting reliable suppliers. My financial acumen enables me to make informed decisions that positively impact the organization.
Communication and Collaboration:
I understand the importance of effective communication and collaboration. I have successfully cooperated with other departments, utilized various apps and tools like Workiz, CTM, Google Sheets, Slack, and Trello, and maintained seamless commun