Position: Technical Support
Category: Support
English level: intermediate
Years of experience: 7

I took part in Senior Experten Service (SES) and helped to improve the organization of structural divisions at the enterprise. I am performing also quick and effective customer support. I speak German fluently.
07. 2019 - present - AddSalesforce LLC – Customer Support Agent:
	Communicate with current and potential clients via telephone, email, online chat, or social media; 
	Maintain updated knowledge of all company products and services;
	Document personal information to create, update, or adjust customer accounts;
	Provide and respond to feedback about any aspect of the job or its duties; 
	Provide information and instructions about relevant products and services;
	Make product and service suggestions to meet the customer’s specific needs;
	Collect and record customer feedback and information, and share with appropriate departments and team members;
	Attend all required customer service-related meetings;
	Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
	Build sustainable relationships of trust through open and interactive communication Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies.

04.2019 - 06.2019 - Unisoft Book Factory – Interpreter (German/Russian/German, consecutive translation):
	Provide parties with clear and exact translations of written materials, and interpretations of verbal communication;
	Provide interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication;
	Take part in the international project "Senior Expert Service" (Germany) Completion of daily activity logs and other documentation;
	Comply with applicable ethics and standards.

08.2018 - 05.2021 - Self-employment – Tutor for children and students (German):
	Tutor children and students on an individual basis
	Plan, prepare and deliver lessons to a range of classes and age groups Prepare and set tests, examination papers and exercises
	Create lesson plans and modify them accordingly throughout the year Create a positive educational climate for students to learn in