Position: Product Designer
Category: Design
English level: intermediate
Years of experience: 5

Fintech:
Transformed the B2B banking limits function from a web page to a mobile banking application, enhancing user convenience and accessibility.
• Decreased customer service inquiries related to this function by 73%.
• Reduced the average time spent on completing the limits setup process by 74%. 
• Increased the number of users completing setup on their first attempt by 89%.

Revamped the operation filtering feature in a banking mobile app, improving its efficiency and user-friendliness.
• Increased the number of users reaching their goal on their first attempt by 66%.
• Reduced the average time spent filtering operations by 54%. 

Refined the voice biometrics submission scenario in a banking mobile app, enhancing its understandability and efficiency.
• Boosted biometrics necessity understanding in 84% of users.
• Reduced the average time to complete the biometric submission process by 58%.

Successfully redesigned the corporate career page on a bank's website.
• Increased the conversion rate of completed applications by 37%.
• Decreased the average time spent locating the page on the website by 56%.

E-commerce:
Enhanced the product catalog, including product lists and cards, boosting performance metrics and user experience.
• Increased the average user time spent on product pages by 10-15%.
• Boosted the number of products added to the shopping cart by 5-8%.
• Raised the number of products added to user wishlists by 7-16%.
• Improved the conversion rate on the new catalog page by 12%. 

Contributed to a team developing a healthy food delivery app for a major franchise, achieving significant results:
• Increased overall franchise revenue by 153% within the first 9 months.
• Enhanced the Customer Satisfaction Index (CSI) from 4.3 to 4.8.
I've been working as a designer for over 5 years now, and I've held various positions such as Product Designer, UX/UI Designer and Graphic Designer.

• Designed and launched successful products for various industries such as fintech, e-commerce, healthcare, etc., delivering value to both clients and end-users.
• Conducted extensive user research and usability testing in multiple e-commerce and fintech projects, resulting in improved user experience and higher usability of the interfaces.
• Created and maintained design systems and style guides, ensuring consistency and scalability of design across multiple platforms and products.
• Collaborated with cross-functional teams, including developers, product managers, and stakeholders, to ensure timely delivery of high-quality products.
• Developed and implemented design thinking workshops and training sessions for team members, resulting in improved understanding and adoption of design thinking principles.
• Conducted thorough market research and analyzed user needs to inform design decisions and product development strategies.
• Worked closely with product managers to define product vision, roadmap, and priorities, and ensured design solutions aligned with business objectives.
• Continuously monitored and evaluated product performance, and made data-driven design decisions to improve product outcomes and user experiences.
At this point, I'm really excited about pushing myself further in the design field, especially in the areas of UX research and user-centric design. I'm actively seeking out new projects and assignments that will challenge me and help me grow as a designer.