Position: Customer support engineer
Category: Support
English level: intermediate
Years of experience: 11


11.2018 – 12.2019 - Middle System Engineer (Perfectial). Installation and configuration user workplace, solving typical user incidents, support services (installation/maintenance) for Corporate hardware/software and related technologies: Servers, Desktops, and Laptops; Network devices; Printers, maintain Active Directory and Group Policies for computers & user accounts, apply operating system updates, patches, and configuration changes,a analyze system logs and identifying potential issues for corporate resources, A/V and conference room setup/maintenance and other duties and special projects as assigned.
09.2015 – 10.2018 – Users support specialist in IT Department  (concern “Galnaftogaz”). 
Responsibilities: Providing advice to employees witch soft and hardware, solving incidents and service requests (2-d line of support), providing non-stop work of personal workstations of users and peripherals equipment, installation of  operating systems and their configuration, installation of system application software and configuration, connection of workstation and peripheral equipment information network of the enterprise ensuring the maintenance of hardware company, primary repair of equipment, support of current inventory of main assets related to information technology, etc. Support  of  Windows OS, Active Directory, Group Policy, DNS; Knowledge of network protocols such as  DNS, DHCP, TCP/IP, HTTP. Experience in support and management of Local Area Networks (LAN), Virtual Private Networks (VPN).
10.2007 - 03.2014 – engineer of 2nd category in Lviv Branch of “Golden Telecom” (Since 11.2009-05.2012 JSC
Started working in Lviv Branch of "Golden Telecom" (since 11.2009-05.2012 p. JSC "Ukrainian Radio Systems" (TM "Beeline")).
Responsibilities: monitoring and organization of contractors, work about restoration customer service Internet, development of technical problems, solving emergency situations related which  service work (Trouble Tickets in system Helpdesk, Service Desk and TTWOS WO) witch clients accompaniment of contracts witch contractors companies about connection and operation of the emergency-renewable, carried connected out preventative measures to support the work of equipment connected with network access development and network reconfiguration, recording of equipment and network technology, access equipment management, solving conflict situation related to quality and speed of internet services according to customers contract and others.