Position: Junior QA Engineer
Category: QA
English level: intermediate
Years of experience: 0

Best of the Best Award Winner - Best Customer Service Excellence

Best Personal Manager - for providing the best service
I want to completely change the field of activity. Ready to work hard, learn a lot and develop to achieve the best performance of our team.

Oschadbankbank (2015 - осt. 2022)
08.2021 – 10.2022 – Bank branch manager.
08.2018 – 08.2021 – Вank branch deputy manager.
04.2016 – 08.2018 – Chief of Sales organization dept.
 10.2015 – 04.2016 – Chief of Payment cards dept.
I had a practice:

- Participation in mobile banking beta testing.
- Testing of online banking web version for business.

Organization of meetings and presentations with the management of partner companies for:
          - engaging them for service from salary projects;
          - sales of retail products to their employees;
          - maintaining relations with companies/partners;

Preparation of commercial offers and necessary materials for presentations (advertising booklets, questionnaires, presentations, etc.);
Attracting and expanding the base of partners and customers to:
          - acquiring service;
          - collection service;
          - mortgage and car lending;
          - service of micro, small and medium-sized businesses;
Organization and quality service of premium clients; 
Establishment of partnership relations;
Individual approach and customer service;
Establishment of planned indicators by the accountable department;
Control and ensuring the implementation of planned indicators;
Organization and control of sales of retail business products in accountable departments;
Increasing the volume of sales of banking products;
Collection, analysis, consolidation and sending of reports on operations and products of retail business;
Ensuring timely delivery of sales reports;
Development of sales of retail business products;
Organization and control of financial monitoring.
Inspection of institutions on retail business issues;

Alfa-Bank Ukraine (2010-2015)

Сhief specialist of direct sales dept. (02.2014 – 10.2015)
Chief specialist of retail products sales 
        to corporate clients (07.2013 – 02.2014)
Chief specialist to key clients (04.2013 – 07.2013)
Lead Specialist of operational and cash service (11.2012 – 04.2013)
Senior Specialist of operational and cash service (09.2011 – 11.2012)
Specialist of operational and cash service (09.2010 – 09.2011)
Office administrator (04.2010 – 09.2010)

Courses:
QA Engineer
11.2022 – 01.2023 
Prog Academy