Position: Account/Client Manager
Category: Sales
English level: fluent
Years of experience: 5

I served as the product owner for both the Human Resource Management (HRM) system and the internal resources management system. In this role, I was responsible for ensuring that these systems met the needs of our organization and effectively supported our workforce.

As a member of an outsourcing company, I actively participated in sales calls alongside the sales team. During these calls, I provided technical expertise and insights to help potential customers understand how our services could meet their needs. By working closely with the sales team, I was able to ensure that our messaging was consistent and accurate, while also building relationships with potential clients.
2.5 years of experience in Account management
2 years in staffing, 1 year and 4 months as a Staffing Lead

As an Account Manager and Staffing Partner Team Lead in the past I have an extensive experience in stakeholder relations, I have developed a keen understanding of how to build strong relationships with customers to ensure their satisfaction. I have strategies to help you grow and develop your existing customer accounts effectively.

My expertise in talent operation management, including hiring, retention, highlighting attrition, 1-to-1 meetings, and redundancies, has allowed me to anticipate and address customer needs proactively. I am adept at building departmental processes that are aligned with the company's policies and compliance requirements, ensuring that the customer's needs are always at the forefront.

My experience in upselling and pre-sales staffing has given me the opportunity to work directly with customers and team coordination, which has further honed my ability to build strong customer relationships. I have also worked closely with Delivery and Project Managers to achieve mutual goals, processing people for outsourcing/outstaffing projects to build dedicated teams, which has allowed me to understand the importance of delivering high-quality services to meet the customer's needs.

My upper-intermediate level of English ensures that I can communicate effectively with customers, team members, and stakeholders. I am confident that my experience and skills make me an ideal candidate for any position that requires a focus on customer relations.
I have a strong passion continue working directly with clients and seeking a role in customer relations. Through my previous experiences, I have developed strong communication and relationship-building skills that enable me to deliver exceptional customer service. I am eager to leverage these skills and work collaboratively with clients to understand their needs, identify opportunities to enhance their experiences, and drive business growth.