Position: CRM Lead
Category: Lead
English level: fluent
Years of experience: 11


I have more than 15 years experience in IT area, and more than 10 years of CRM (such as Siebel, SalesForce, Oracle CX) consulting/developer experience.

I worked in various industries, lion's share relates to banking and telecommunications. Beside CRM consulting, development and configuration I worked on several integration related tasks.

I have experience in the following areas: Call Center, Sales, Financial Services, Marketing, Power Communications, Field Service, Telco industry.

Learned Cloud technologies: Docker, Kubernetes

Certifications:
SalesForce Administrator
Oracle Cloud Infrastructure 2021 Certified Architect Associate
Oracle Cloud Infrastructure Foundations 2021 Certified Associate 
Google Digital Garage: Fundamentals of digital marketing certification

Key Courses and Trainings:
IBM Cloud trainings
Siebel Order Management
Oracle Field Service Cloud
Oracle Sales Cloud
Oracle Engagement Cloud
Oracle Integration Cloud
SalesForce various trainings

Badges:
Introduction to Jenkins by Skillsoft 
Microservices with Istio and IBM Cloud Kubernetes Service
Containers & Kubernetes Essentials
IBM Cloud Essentials
IBM Blockchain Essentials