Position: Senior/Lead Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 11

Multicultural on-site experience (EMEA, NAC, CIS)
Successfully launched numerous enterprise business transformation projects in Telco, Banking, Professional Services.
An experienced Lead Business Analyst with a strong Customer Relationship Management (CRM) background and vast on-site experience (NAC, EMEA, CIS).

Business Domains: 
- Telecommunications BSS (10+ years experience) 
- Retail & Corporate Banking | Risk Management | Debt Collection  (8 years experience)

Certifications: 
- Certified Business Analysis Professional (CBAP) by International Institute of Business Analysis (IIBA) 
- Oracle Certified Expert (OCE), Siebel CRM Business Analyst
- Microsoft Certified Technology Specialist (MCTS), Dynamics CRM Implementation