Position: Founding Sales Director / Chief Operating Officer
Category: Sales
English level: fluent
Years of experience: 8

Some of my achievements:

- Managed customer portfolio for a SaaS business evaluated in $25 million ($660k in ARR)
- Identified the investment opportunity and fundraised $500k of seed investments from the VC fund
Founder at own consulting agency
COO at early-stage e-commerce SaaS

Previously:
Chief Customer Officer at mobile data analytics SaaS

- Managing portfolio of clients for a mobile analytics solution, ensuring subscription renewals $660k/ARR
- Developing Customer Success framework & sales strategy
- Assisting with implementations, educating customers
- Handling and managing support processes 

Customer Success Manager 
- Handling pre-sales questions and daily customer support duties
- Investigating and resolving implementation issues, working closely with the engineering and professional services team
- Upselling additional services to the customers & handling cancellation requests
- Working closely with the CS team on developing customer success strategies and processes
- Identifying prospectives, handling pre-sales questions and issues

Chief Customer Officer
- Took inbound tech support tickets, dealt with questions efficiently and effectively, turning objections into sales opportunities.
- Assisted in training of customer service staff
- Implemented customer support tools, KPIs, SLAs policies company-wide
- Worked to ensure all individual and team targets were met
- Supported sales reps and managers by providing information on various matters and making adjustments to accounts as needed.

Side-projects:

Business Development Manager:
- Doing research for early clients and fundraising opportunities for an early-stage venture
- Communicating closely with VC funds, C-level executives, family offices, and private investors

Community manager:
- Creating community posts and announcements through various social media channels and the Steam store.
- Helping players to troubleshoot and fix various issues related to the game client. Forming bug reports and delivering them to the dev team
Job expectations:
Flexible working schedule