Position: Head of sales and service sector
Category: Support
English level: upper
Years of experience: 3

Increased sales in the sector by 45% Proactively developed texts for articles about the company on the website and aids for employees to improve the quality of work.
Initiated a change in the incentive system for employees, which resulted in high-quality advice + sales.
Reduced staff turnover by 20%.
From 2018 to 2020, l worked as a sales manager, gained useful communication skills, including with negative customers.
Since February 2020, I started working at Volia as an operator, and since August 2021 as a team leader, with the main focus on customer support (1st line) and sales. Today, I am the Head of Service Sales, having been promoted to this position in February 2023.