Position: Billing manager
Category: Other
English level: upper
Years of experience: 3


Merchant's transactions flow monitoring:

- Work with Tableau reports for KPIs monitoring (Approval rate, ChB/Refund rate, Retention Rate, etc )
- Work with Konnektive CRM for manual transactions handling and user history review
- Escalation and fixing issues with transactions approval rate, mainteinence it on a stably high level
- Processing errors handling
- Detection of anomalies and patterns in transactions flow
- Billing logics creating and improvement
 
Risks estimation:

- Managing a traffic volume among the MIDs based on an acquirer bank requirements and risk assessment
- Development and implementation of Action Plans on merchant's Chargeback/Fraud rates mitigation according to VISA/MC regulation
- Monitoring and improvement statistics and forecast reports

Business communication:

- Correspondence with PSPs on operational issues, proposals for effective cooperation
- Collaboration with marketing, support, and analyst departments

Managment of payment-related part of product :

- Payment pages enhancement for the better user experience
- Searching for the core points to uplift billing metrics
- Informing users about changes in deposit/withdrawal processes
- Monitoring of payment transactions and solving payment-related questions

Quality control:

- Review and evaluation of activities within the billing department 
- Workflow optimization, drive efficiency improvement on daily tasks 
- Maintaining documentation up to date
Interested in positions demanding deep understanding of online payment processes, vision of metrics improvement approaches