Position: Customer support specialist, Dispatcher,Sales manager,Call Operator,Dietician
Category: Support
English level: fluent
Years of experience: 3

This happened when i was working with an American company as a support manager and i have to calm the broker down due to situation beyond my control. I did it professionally and swiftly and at the end of it, we gain the broker's trust back and also delivered the load that we were tasked to deliver as well.
Technical Specialist in AT&T in Bratislava, Slovakia
January 2020- June 2021
Provide administrative and support services on an organizational or departmental level; information,
statistical aand/orcumentation services.
Ensuring timely and professional management of all issues to enhance our customer’s experience. Updating
internal databases with up to dup-to-dateation.

Interact with internal and external AT&T resources to establish the validity of information and identify root
cause.
Processing responsible activities in line with AT&T contractual obligation.

Completing assigned tasks according to respective team´s processes and supervisor´s instructions.

CUSTOMER SUPPORT SPECIALIST(IQ Option software) Remote position-September 2018 - December 2019

Answering incoming chats, tickets, and emails from English-speaking users.
Assisting customers and resolving any issues related to the company's services.
Asking people from other departments for assistance if you realize you aren't able to readjustmentssue on your own.
Talking to callers like they are your friend. For instance, you can ask them about the weather in their area, — but only if you're truly interested.

DISPATCHER- Global Express Logistics-Kiev-February 2017 - September 2018

Assigns drivers to convey freight as requested by customers, in compliance with DOT regulations and company guidelines.
•	Utilizes load boards, call lists and other options to solicit work for available drivers.
•	Communicates and confirms assigned dispatch for all assigned drivers.
•	Communicates with customers on orders and schedules drivers based upon customer needs and driver availability.
•	Makes adjustments with dispatch based upon changing customer needs and driver avaiviolations	Communicates customer, DOT compliance, violations and safety concerns to drivers as necessary. Manages issues and handles required discipline until escalated to the management team.
•	Solicits and secures outside carrier support when work volume exceeds Company capacity.
•	Works with Director of Sales to prioritize customer loads and ensures dispatch and sales are in alignment
•	Works with drivers to ensure they are being efficient and productive.

SALES MANAGER-Capital Global financial Company-Kiev-March 2016 - January 2017

Help Direct The Team's Focus, Set Goals, Look At Data, Motivate And Help Create Training Opportunities •Analysis Budgets, And Determine Ways To Streamline And Improve The Sales Process.
It's my dream to work with a reputable organization playing a challenging role in contributing to the achievements of the company’s vision and to skillfully executive quality practices to satisfy customer’s interests. And i am now looking to further an already successful career by working for a caring, reputable and ambitious institution.I want to help the company achieve its goal and be a team player to count on.