Position: Account Management Lead
Category: Other
English level: upper
Years of experience: 8


Outsourcing company:

Head of Account Management (USA, European, Israeli markets):
- Drive and develop account specific growth strategies and approaches;
- Build strong and long-lasting relationships with customers through the creation of long term planning and understanding;
- Develop and maintain healthy relationships with senior managers for all key accounts in order to guarantee their smooth execution;
- Accountable for the achievement of the department’s assigned targets and achievement of the business’s overall objectives;
- Team management, onboarding, mentoring.


Product development company (gambling):

As Head of the Account/Integration Managers Team, I was responsible for:
- Leading Team workload and taking responsibility for the team’s deliverables, schedule and quality; Team processes improvement; 
- Effective process organization in stressful situations;
- Close collaboration with Partners/Providers on new game releases, new integrations both of game and payment Providers;
- Contact person for resolving of technical or legal issues between game and payment Providers and our internal team;
- Investigation of the causes of technical problems, both on our side and on the side of Providers;
- Responsible person for the correct entry of technical integration credentials into the system (duty of the Account/Integration Team);
- Define project requirements by identifying project milestones, tracking progress, resolving problems, communicating progress and recommending actions;
- Interaction with all levels of the company's Management, including the Executive Board;
- Team hiring, creation of a personal onboarding plan for newcomers, communication with the Team about their performance on a regular basis.