Position: Customer Support
Category: Support
English level: fluent
Years of experience: 3


I've been working as a technical support representative for more than 3 years now
I am a middle support agent and at the same time sub Team Lead, so I know perfectly how to work in a team and how to organize team members. During that time I learned how to optimize work processes to become more productive, how to deal with stressful situations and angry/dissatisfied customers, how to teach and navigate newcomers and how to communicate with colleagues and customers.
I have advanced knowledge of Mac OS, iOS and iPad OS, advanced terminal user, have basic skills of Jira and SalesForce
Also, taking into account the fact that I speak with native speaker both on a call and in a chat for more than 3 years now, I am fluent in English