Position: Head of Customer Support
Category: Other
English level: fluent
Years of experience: 3

- Created a training plan that allowed preparing new support agents to  work in 2 weeks.
- Set up a Customer Support Department for a company that operates in 71 countries.
- Enabled my team to reach and maintain 98% of Support Quality Globally.
- Built teams that were capable of mature, analytical thinking, self-organization and self-motivation.
-  Hands-on experience in creating the Support Team from scratch.
- Developed the customer support procedures and standards. Ensured the standards are met.
- Assessed and hired the Customer Support Representatives. Created training materials and implemented the onboarding process.
- Extensive experience in people management (conflict resolution, coaching, professional development, succession planning, dismissal, performance management, promotions and raises, etc.).
- Ensured that productive liaise with the third parties was maintained.
- Have experience in managing both in-office and remote teams
- Have basic experience working with MS/MySQL databases, and I'm able to train my teammates on the same.

My core strengths are agile thinking and open-mindedness. They allow me to find a workaround to any situation by seeing it from different angles. This features of mine also help me build and maintain a strong team culture.