Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 0.5


Managing technical support team (8 people), monitoring team performance, preparing reports, checking that all customer inquiries and issues are solved correctly and in a prompt and professional manner.
Leading team meetings to improve the agents’ responses, creating scripts and support material for the team.
Providing direct supervision of the technical support staff: recruitment, evaluations, and disciplinary actions, creating KPI for the team, managing the schedule.
Taking part in company’s discussions, weekly meetings, and strategic sessions.
Selecting urgent tasks from the customer care team and transferring to the dev team.
Creating comparative analysis of the company’s products, taking part in product price formation.
Dealing with chargebacks, refunds.