Position: Technical Support Lead, Customer/Technical Support, Monitoring
Category: Support
English level: fluent
Years of experience: 7

Creating a team .
WORK EXPERIENCE:
24/7 Chat Support Technical Lead
Access Softek | Feb 2022
-Managing team of 7 people.
- Calls with clients.
-Establishing connection with implementation team.
- Creating onboarding plan.
-Creating schedules and procedures for the team. 

Technical support rep:
Access Softek | Feb 2019
- Understanding banking software and apps in-depth;
- Tracking project statuses, meeting deadlines, and launching new products;
- Training clients on mobile and online technology while communicating
technical concepts at an appropriate level;
- Configuring mobile banking apps and performing some technical
configurations;
-Coordinating integrations with third party financial services;
-Coordinating with software technicians, technical support, and developers as
needed;
-Examining technical logs to troubleshoot and resolve issues encountered
during implementation;
-Performing basic QA tests after implementing changes.


NomanGaming Ltd | Jun.2019 - Nov 2019
Project manager-Moderation/Support lead
- Was managing group of 5 people, creating schedule and paying salary;
- Supervising the work, covering shifts when needed;
- Setting up communication with the owner;
- Setting up automating and the processes to speed up the work.

Miratech | Oct.2018
Technical Engineer
- Monitoring SQL databases for errors and Alerts and dealing with them
on Windows Server;
- Working with Transact-SQL.;
- Communication with other departments in order to deal with alerts;
- Working with Jira, reporting systems

Kromtech. ZoomSupport | Apr.2015- Feb 2019
Computer software engineer
- providing remote technical support;
- handling and resolving English-speaking customers’ requests;
- developing and mastering experimental troubleshooting techniques
on the way of resolving unusual cases;
- cooperation with Sales department to resolve issues and consulting sales
agents on the pre-sale stage;
-providing feedback regarding the software related issues;
-night shifts.
Flexible schedule, not night hours, preferable morning shifts