Position: Customer Support Executive
Category: Support
English level: fluent
Years of experience: 2

I helped the Collections department to achieve 62% recovery rate and retained some of their customers 

I came out Overrall best in my department and won the 2021 November Kpi prize
An Experienced Customer Support Officer working in a Financial Institution with a proven track record of Customer service, Debt recovery, Risk management, Fraud detection and Fraud prevention. A proactive individual with demonstrated experience in ensuring Customer Satisfaction and converting all prospects and enquirers into customers. Approves loans of customers and determining their capacity to repay the loan in order to reduce bad debts. Achieved a 50% Target of amount recovery from debtors, which was much to the admiration of the Team lead.
I want a company that values my hard work.