Position: Customer Success Specialist
Category: Support
English level: intermediate
Years of experience: 3


- Facilitating the onboarding process for new customers;
- Gathering and evaluating customer feedback to shape product requirements, features;
- Collaborating with the Tech and Product teams to troubleshoot complex problems;
- Creating and updating educational materials;
- Delivering workshops for various stakeholders such as accountants, recruiters, HR managers, employees, and C-level executives;
- Recruitment and onboarding new employee;
- Managing personnel, including conducting one-on-one meetings and fostering teamwork;
- Composing technical tasks for CRM system and website enhancement;
- Implementing contact center software (telephony system and chatbot);
- Overseeing project scope, timeline, and contact center team management;
- Establishing service standards for contact center employees;
- Generating client invoices.