Position: Customer support Team Lead
Category: Support
English level: intermediate
Years of experience: 5


Support/Technical Manager & Mentor, LetyShops Company (Vinnytsia, Ukraine)
[February 2018 - Present]

1. Provide technical support and assistance to customers, ensuring their issues are resolved promptly and effectively.
2. Lead a team of support representatives, assigning tasks, monitoring performance, and providing guidance and training.
3. Collaborate with cross-functional teams to improve product functionality and enhance the customer experience.
4. Developed and implemented support processes and procedures to streamline operations and improve efficiency.
5. Recognized for exceptional performance and promoted to the mentor position within 5 months of joining the company.
Team Lead, Direct-call (Vinnitsia, Ukraine)
[November 2017 - February 2018]

1. Managed a team of call center operators, providing coaching and guidance to optimize their performance.
2. Handled escalated customer issues and ensured resolution in a timely manner.
3. Monitored call center metrics and implemented strategies to improve productivity and customer satisfaction.
4. Collaborated with the management team to develop training programs for new hires.
1. Career Growth: I am seeking a position that offers opportunities for professional development and advancement. I would like to join a company that values employee growth and provides a clear career path. It is important for me to work in an environment where I can continuously learn, acquire new skills, and take on increasing levels of responsibility.

2. Skill Utilization: I am eager to apply and further develop my skills and capabilities in my new role. I want to contribute my expertise and make a meaningful impact on the organization. It would be ideal to work in a position that allows me to utilize my previous experience in call center operations, team leadership, and technical support management.

3. Friendly Atmosphere: A positive and supportive work environment is crucial for me. I thrive in a friendly and collaborative atmosphere where teamwork and mutual respect are valued. I believe that a supportive workplace fosters creativity, productivity, and overall job satisfaction.

4. Office Job Preference: I am specifically interested in an office-based role where I can work alongside colleagues and have face-to-face interactions. This allows for more effective communication, collaboration, and relationship-building within the team. Being in an office setting also provides a structured work environment that helps me maintain focus and productivity.

5. Company Culture: I am looking for a company with a strong culture that aligns with my values and promotes employee well-being. A company that encourages work-life balance offers employee development programs, and fosters a positive and inclusive culture is highly desirable to me. I value open communication, transparency, and opportunities for feedback and growth.

Overall, my expectations for my new job revolve around career growth, skill utilization, a friendly atmosphere, and an office-based position. I am eager to contribute my expertise, continue learning, and be a part of a supportive team in an organization that values its employees' growth and well-being.