Position: L2 support specialist or Head of technical support
Category: Support
English level: upper
Years of experience: 8


Head of technical support at Fondy.eu
 October 2017 — till present time

Main responsibilities:
- Managing 2 company departments(support and settings)
- Communication with VIP clients regarding: terms and conditions, settings and integration via API, etc
- Quality control of the technical support department.
- Making of educational videos and instructions, and updating of the knowledge base.

Account manager at RBKmoney
March 2017 — April 2017

- Consulting clients by phone, skype and via email.
- Selling additional products to customers.
- Establishing and developing strong long-term partnerships based on the consideration of mutual interests in business.
- Participation in updating of the knowledge base.

Have experience using: Jira, Zendesk, Zoho desk, Creatio, Postman, different CRMs.
Basic knowledge of SQL.