Position: Quality compliance specialist
Category: Salesforce
English level: upper
Years of experience: 4


GotYourBack support
QA sales
Working as a QA sales where got acquainted with the rules and regulations Of calls and chats.
• Supported the company in maintaining a work environment focused on quality, communication, and collaboration. integration and teamwork.
• Provided in-depth analysis of calls and chats providing feedback to agents with recommendations and guidelines.
• Discuss and explain feedback with agents in regular meetings.
• Help agents improve their performance with specific instructions and constant support. • Create reports that reflect support performance.
• Participate in calibration sessions to maintain consistency in internal evaluations.
• Developed improvement and corrective action plan to bring operations in line with requirements.
 • Preparing and implementing quality assurance policies and procedures. • Addressing and discussing issues and proposed solutions with superiors. • Creating training materials.

Sales agent

Worked as a sales agent at GotYourBack Support
where gained extensive experience in written and verbal communication skills with people from different countries. With this position developed emotional stability and the ability to react quickly in a stressful situation.
• Launched new projects, and products.
• Solved problems or challenges.
• Presented, promoted, and sold products and services.