Position: Salesforce Certified Administrator
Category: Salesforce
English level: intermediate
Years of experience: 1


Salesforce Administrator | Hoohla Studio |  April 2022 - present
- Support routine tasks, including users and data management, security settings, and user support
- Automate processes using Salesforce automation tools (Flows, Formulas, Assignment Rules, E-mail automation process)
- Improve CRM data quality by developing standards for data quality (Workflow and Validation Rules, Duplicate Management, standardized Custom Fields, and Picklists)
- Build Apps, Reports, and Dashboards
- Troubleshoot and resolve issues

Customer Relationship Management Specialist | Hoohla LLC | Remote    April 2019 - April 2022
- Managed marketing campaigns, working closely with sales and marketing teams, and controlling deadlines for copywriters, developers, and illustrators
- Worked with the database (customers segmentation, analysis, and improving the quality of the database)
- Designed e-mail templates, landing pages, and blog posts using HTML/CSS
- Conducted A/B testing to drive landing pages, lead collection, and email performance optimization
- Transferred data from Zoho CRM to Salesforce with the developer team