Position: IT Support
Category: Support
English level: fluent
Years of experience: 3


Helpdesk, IT Support Feb 2023 - Jun 2023
• Administering user permissions & administration;
• Preparing & problem solving;
• Documentation, records.
L1, Support Team Lead 2020 – 2022, SupportYourApp
• Processing and fulfillment of fin-tech related services and customer requests;
• Ticket management and escalation to the correspondent teams;
• Coach team members;
• Responsible for keeping track of and
structuring various tasks, employees
and documents;
• Write project related
documentation/instructions on how to process the incoming inquiries.

L1, Technical Support Engineer, 2019 – 2020,
Nextiva, Kyiv, Ukraine
• Solve customers’ general problems;
• Assist new customers with initial set
up of their phone system accounts;
• Accurately answer a variety of
technical questions about services;
• Notate tickets thoroughly and
properly in CRM.