Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 1


Senior Laboratory Assistant/Lecturer at Yerevan State University
Sep 2013 - Feb 2015 · 1 yr 6 months
Collection of documents for further redirection to Supreme Certifying Committee.
Schedule replacement of lecturers.

Direct Sales and Service Specialist (Phone/Mobile/Internet Banking Specialist) at HSBC
Feb 2015 - Jul 2019 · 4 yrs 6 months
Answering 60+ inbound calls per day and directing to designated individuals or departments.
Establishing membership loyalty, executing flawless customer retail account management.
Working with managers to develop service improvement initiatives.
Delivering fast, friendly and knowledgeable service for routine questions and service complaints.
Keeping detailed records of customer accounts, including actions taken, issues resolved and bank secrecy related information.
 Provide excellent customer service
 Deliver fair outcomes for our customers and ensure conduct maintains the orderly and transparent operation of financial markets
 Offer value added products and services based on customer needs
 Accept inbound calls( general inquires, transaction requests)
 Customer needs identification and cross-selling via Internet, Phone and mobile banking
 Conduct outbound calls ( sales and different lists)
 Testing in scope of digital channels development projects

IT Project Manager at Candy Wings
Jun 2021 - Apr 2022, 11 months
Organizing and facilitating sprint planning, daily stand- ups, retrospectives and other scrum-related meetings.
Work with Business Analysts, Developers, Testers, and Support and Marketing teams to deliver projects on time
Inform all and any change requests to the project team and ensure their incorporation in applications and timely delivery.


IT Project Manager / Product Owner at Armeconombank
Apr 2022 - Present
•Mobile banking project
•Facilitation and coordination of all Scrum events (e.g planning, stand up, grooming, reviews, and retrospectives)
• Creation of Roadmaps, Product Backlogs, User stories
• Facilitation of internal communication and effective collaboration
• Resolve conflicts and remove obstacles that occur
• Work with project and task management tools: Jira, Trello, Asana, etc.
Successfully fulfilled projects:
- Apple Pay, NFC
- Mobile application development