Position: Customer Support manager
Category: Support
English level: upper
Years of experience: 3

- Automated and improved some work processes, which led to the growth of the company
- Formed technical specifications for the development of CRM system that meets the specific requirements of the business environment
Working in customer support for 3 years in Israeli iGaming company.
 
Experienced user of different CRM systems: 
- Digitain 
- Betconstruct
- Custom CRM systems

Working with betting managers, users, B2B:
- Taking chats (English, Hebrew)
- Tickets from customers
- Troubleshoot
- Report bugs
- Collaborate with cross-functional teams
- Help Support peers

Partly perform the duties of an analyst. 

Also:
- Mentoring
- Writing technical specifications for the development of CRM iGaming system
I am looking for a company in which I could develop and grow as a specialist, learn new things and be inspired by my profession. 

Ideally no night shifts.