Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 3


[GoReel] Integration manager & Tech Support L2
L2 Technical Support
B2B integration management
Logs analysis (Kibana), occasionally Grafana researching.
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[SandSIV] Technical support representative
Providing technical support to clients (B2B). Bug reports. Analysis and troubleshooting (as far as possible) of problems.
Analysis of system logs, monitoring, and subsequent issues report:
K9S
Google Cloud Platform 
Airflow 
RabbitMQ
Bare logs

Experienced with Zendesk, Jira, Confluence.
Occasionally:
Analysis and correction of bash scripts and DAG files for Airflow (Python basics)
Researching through MySQL, (rarely) MongoDB
Logs checking via Grafana
(rarely) Providing minor configurations within Cloudflare (DKIM, SPF, DNS recheck)
(very rarely) Checking traffic via Wireshark or analyzing .pcap files
Debug sessions of Asterisk via Docker Container, checking SIP logs
Creating simple logs-based / metric-based alerts within GCP
A bit of experience with Prometheus, site24x7, Grafana
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[VRTelecom] QA/QC & Technical Support
Administration, monitoring, quality control, technical support L0-L1-L2 international VoIP communication. 
 
Experienced with such tools as:
	•	5GVision (including SIP logs investigations)
	•	MVTS 2.0
	•	OTRS
	•	Zoiper
	•	iTest
No night shifts (GMT +3 TimeZone)

Acceptable shifts in range 8:00 - 01:00 (GMT +3)