Position: Project Manager
Category: Project Manager
English level: basic
Years of experience: 4

• Successful project to transfer all business processes of the company from a self-written CRM program to 1C BAS ERP.
• Implemented a successful project to modernize the Contact Center to integrate all communications with the client (telephony, chats, mailings) into a single CRM Bitrix24 window.
• Successfully completed the project to completely update the sites Dybok.ua, Skladmebliv.ua and their synchronization of data exchange with 1C BAS ERP.
• Implemented 18 projects to launch new stores, providing facilities with technical support, purchase and installation of security and computer equipment.
• Carried out a successful reorganization of the company's transport service, the transition from its own vehicles to the use of transport contractors, which allowed to quickly increase the fleet and coverage areas from 1 to 5 areas.
• Management of 5 successful warehousing infrastructure optimization projects and opening of 5 new warehouses in Ukraine.
• Managed projects for automation of warehouse and procurement business processes for the implementation of its own labeling, synchronization of the range of suppliers and automation of the transfer of orders to suppliers.
Metinvest Digital Solution development manager

• Performed resource planning and write-off of labor costs for 25 developers of the department.
• Controlled the life cycle of SAP software development.
• Developed and controlled plans-schedules of SAP development projects.
• Controlled and distributed incidents (ITSM) among performers and monitored compliance with SLA deadlines.
• Developed and agreed on technical and regulatory documentation for developers.
• Interacted and supervised contractors, enforced Fixed Price, Time and Material and SLA.
• Ensured that the KPIs of the entire Enterprise Development Department were met.

Dybok.ua Chief Information ocer (CIO)

Dybok.ua is a furniture sales company represented by a retail network and e-shop, which is included in the TOP 5 furniture sites in Ukraine.
• Managed successful projects to launch crm, erp, e-shop systems.
• Provided projects with reporting and contractual documentation, estimates, specifications, NDA-agreements, compliance with SLA terms.
• Negotiated negotiations for cooperation agreements and dispute resolution with contractors.
• Selected the project team and project management methodology, assessed risks, ensured control of budgets, deadlines, testing, technical debt closure and transfer of development in support.
• Managed projects to configure 1C BAS ERP and API integration with other software environments, implementation of CRM programs, IP-telephony and virtual PBX. Organized and managed technical support services, maintaining F.A.Q. for more than 200 users.