Position: Customer support representative
Category: Support
English level: upper
Years of experience: 3


Freelancer (June 2015- January 2019) - worked as an event photographer and tutored people in French and English

English Teacher at Mandarin Language Club (January 2019 - August 2020):
- conducted individual and group lessons;
- prepared materials and activities for teenagers and adults;
- encouraged classroom discussions and participation in speaking clubs.

Customer support representative at Support Lab (January 2019-currently)
- handle customer requests via live chat and emails;
- participate in monthly meetings aimed to discuss customer needs and ways to improve the quality of the service.