Position: Business Analyst | Product Owner
Category: Business Analyst
English level: fluent
Years of experience: 3

Facilitated the implementation of a complex custom CPQ solution built entirely on the Salesforce platform for a LED applications manufacturer which significantly improved dealer engagement.

Successfully delivered a solution that automated event management in Salesforce and Outlook for a mid-market healthcare provider, streamlining processes, enhancing efficiency, and improving the overall event management experience.
Highly skilled business analyst/product owner with proven experience in the e-commerce, CRM, and blockchain domains for the manufacturing, healthcare, software development industries.
Salesforce Administrator certified.
Implementation of such Salesforce Clouds as: Commerce Cloud, Experience Cloud, Sales Cloud, Service Cloud.
Business Analyst | Product Owner role that included: 
- capturing and analyzing customer requirements
- driving solution design and development
- facilitating stakeholder engagement
- conducting solution live demos and sprint demos
- collaborating with cross-functional teams (DEV, QA, UI/UX) to translate their technical vision into customer-centric solutions
- Documenting customer requirements utilizing such techniques as user stories, wireframes, and process models (sequence diagrams, data flow diagrams)