Position: Project Manager, Customer Support Manager
Category: Support
English level: fluent
Years of experience: 3

-Participation in the opening of the hotel
-Answers to customer questions in 4 foreign languages in 1 minute
-Organization of more than 20 tours from generating an idea to collecting feedback after the trip
Every achievement happened thanks to my effective communication with customers and solving their problems the best way.
Customer Support:
-provide support to the customers: identify and solve customer problems using dedicated web tools
-resolve product issues by clarifying the customer's complaint; determining the cause of the problem
selecting and explaining the best steps to solve the problem
-research the customers’ issues and making the relevant connections to the appropriate departments while providing the consumers with clear and concise information and solutions
-record actionable insights and data for the business in order to ensure that the consumers’ voices are heard

Product Manager, Tour Agent:
-creation of tours and dealing with guides, hotels, transport companies
-design of travel programs and maps in Adobe Photoshop or Illustrator
-work with the CRM system and the website (posting and editing tours)
-selling tours
-development of a tour calendar according to a marketing strategy
-assistance with all questions several weeks before a trip to a group of tourists in the messenger

Hotel Development Manager:
-customer support in various situations
-creation and promotion of content for Instagram
-work with a CRM system
-development of a loyalty and discount system
-processing of incoming booking requests
-work with group arrivals + event management (providing additional services: transfer, banquets, tickets,
information support)
-after-sale service (hotel, restaurant, spa, gym services)
-verification of reviews, work with negative customer experience and reputation building

Guest Service Officer on cruise ships.
No night shifts