Position: Junior QA Engineer
Category: QA
English level: intermediate
Years of experience: 0


Customer Service Representative Boosta
Apr 2021 – Present 
- attracting potential customers by answering product and service questions; suggesting information about other products and services;
- resolving product or service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution;
- recommending potential products or services to management by collecting customer information and analyzing customer needs;
- up-selling company products and services to customers and meeting target sale conversions.

Customer support agent, Senior support group representative, B2B agent Tickets.ua
Oct 2017 – Jul 2019 
- providing fast and accurate support for customers via chats, tickets, and phone calls;
- assisting clients with avia-related requests;
- handling B2B requests, working with SRM systems;
- dealing with billing requests;

Besides my primary responsibilities, I initiated a few projects for work optimization: IVR, video instructions for customers, making changes to itinerary receipts, etc.