Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 2.5

1. Participation in the development of a new feature according to the TOP client’s request which has brought an extra profit to the company.
2. Successful handling of client's complaints which helped to reduce bounce rate.
3. Launching of cold B2B lead generation email campaigns which has attracted new clients.
4. Communication with new partners concerning cross-platform API and S2S postback integration which has allowed our company to launch a new feature and to increase the profit.
5. Successful mentoring of a new employee which helped to strengthen our team with a good specialist.
Work experience: Account manager and Sales manager at Traffic DNA 

Period of employment: January 2019 – August 2021 (2,6 years)

Tasks:
Account management activities: 
-	technical support of current clients, conducting of demo calls, processing client’s feedback and complaints; 
-	handing billing documentation and contracts;
-	communication with new partners concerning cross-platform API and S2S postback integration;
-	participation in the development of a new feature according to the TOP client’s request: collection of his requirements, communication with Product manager, creation of mockup and processing the client’s feedback when the feature was released.

Sales & PR activity: 
-	cold B2B, B2C lead generation via LinkedIn, Telegram and email campaigns.
-	writing of promotional posts at thematic forums (Affiliatefix, Afflift, Quora, Reddit);
-	communication with influencers concerning the advertising and  cross-promotion;
-	networking at conferences: Kyiv Affiliate Conference (MAC) and CPAConf.

Other activities: 
-	creating of weekly newsletters using  HTML templates;
-	mentorship of a new team members;
-	analysis of competitors;
-	creation of Buyer persona portrait, SWOT and USP;
-	writing of articles for website blog and external placements in accordance with technical requirements (article’s volume: 600-1300 words).
I would like to work as a Business Analyst or Product manager, because it is interesting for me to communicate with clients concerning their expectations and participate in the development of the product or feature which can satisfy clients' needs. 

My previous work experience has provided me with relevant knowledge and skills, which can be applied for such position as Business Analyst or Product manager.