Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 2


I was working as a customer support agent.  My responsibilities were:
Supporting 7 different projects simultaneously, 
Managing large amounts of incoming customers' questions
Providing appropriate solutions to customers' complaints within the time limits
Answering customers' questions with accuracy and efficiency
Resolving any emerging problems that our customer accounts had
Building customer loyalty and sustainable relationships Processing customer accounts and file documents.
Working with Zendesk, Intercom,Slack,Salesforce, Microsoft Teams,Jira.