Position: Product Owner
Category: Product Manager
English level: upper
Years of experience: 11

In this project, I had a high goal: to improve the quality of customer service and achieve a wow effect.
And by being directly involved at all stages of product creation, I was able to solve the pains of users and achieve the goal, which is confirmed by the recommendation metric of 93%
Experience summary. Products: 
- SaaS products, B2B and B2C relations; 
- AI (Deep Learning) driven products (image / video / texts); 
- E-commerce products: CMS, marketplace; 
- Lead generation product, CRO; 
 
Product and project management (10+ years): 
Product design and business growth strategy; Market research, product marketing management; Customer development, CJM, segmentation; Business metrics hierarchy design; Business analysis; Roadmap: planning, prioritizing (value/effort), documentation (Jira, Confluence); Project management (Agile Scrum, Lean); 
Hypothesis testing (A/B testing, PoC); RnD management; ‘AI’ products (ML/DL) with proven business impact; Product marketing management; New markets research and expansion; PnL planning; Operational management;

    Product owner at vio.lpmotortest.com (stopped because of war)
 
- Requirements Gathering and Analysis: Created a service for automating order lifecycle (e.g., updates and notifications via Viber bot, email, etc.) for the businesses located in UA
- Planning and Evaluation: prioritize the features of the product and sets a timeline and budget for its development.
- Development and Testing: crm system, algorithms of the program, sales algorithms and analysis
- Deployment and support: involve in processing user feedback and planning the next stages of product development.
- Measuring Product Success: Product conversion 48%, User recommendations 93%, Holding 76%.