Position: Junior QA
Category: SQL
English level: upper
Years of experience: 1

I am proud of the fact that I gained a lot of knowledge about working on Linux, various service control panels and in general added to my knowledge about IT in general thanks to my places of work. For example: how data centres look like (it is one thing to see them on pictures and quite another to work with them/in them), working with servers via terminal; I learned about some types of ticketing systems and how to work in them; I know more about different CMS for websites and what kind of control panels there are (cPanel, ISPManager, Plesk).
At the last place of work I got a lot of useful skills to work not only as Support. Also the last place of work helped me to understand better what I am interested in in IT sphere and what I like to do most of all - QA/working with SQL
1) from 04.2019 to 10.2019 (6 month)
------Responsibilities:
- Prescribing connectivity for clients in a card in the console (adding ip address, setting up monitoring, prescribing on/position of equipment);
- Patchcord laying for client equipment;
- processing of requests in the ticket system;
- Connecting and configuring ipkvm;
- Working environment on Ubuntu OS;
- Work with terminal (experience with mutt, editing client cards, ping, mtr and traceroute commands).
- Filling out paperwork when replacing/removing equipment;
- Crimping patchcords when necessary.
accomplishments:
- Learned how to properly crimp Ethernet links to servers and test them with the SC-8108 cable tester;
- Gained skills on OC Ubuntu, also in terminal;
- New knowledge about ip addresses, mac addresses and networking in principle (what addresses are needed for, the difference between mac address and ip address, what exactly is used when transmitting packets within the local network and in the general etc.);
- Also familiarisation with consoles for other platforms: PuTTY (Windows) and JuiceSSH (Android).
- Learned how to properly install various equipment in racks
- Skilled in working with equipment over IPMI;

2) 10.2019-04.2021 (1 year 6 months)
------Responsibilities:
- Supporting customers with their service issues in WHMCS system;
- Accepting and processing shared hosting and VPS orders;
- Creating custom VPS servers (adding IP addresses, installing OS (Debian, CentOS), configuring required resources) in the Virtualizor interface;
- Installation of the necessary software panel on VPS (ISPManager, Plesk) through the console interface;
- Working environment on Linux Mint;
- Monitoring of services in Nagstamon.
------Achievements:
- Experience with cPanel;
- Learned how to connect to servers in Asbru Connection Manager;
- Gained skills in ISPManager / Plesk;
- Skill to view domain information via whois service in console;
- Skills to work with FileZilla, Thunderbird;

3) 15.06.2021 - 04.09.2023 (2 years 2 months)
------Responsibilities:
- Checking logs in Kibana
- Writing SQL queries of small and medium difficulty
- Consulting clients on the use of the platform in tickets and Telegram chats
- Solving customer problems in Jira
- Checking graphs in Grafana
------Achievements:
- Gained skills in working with APIs (as I needed to test a lot for clients, almost QA)
- I have experience in Postman with JSON requests
- I have experience in writing queries and connecting to the database in PHP
In my new job, I expect new knowledge in the field of IT, at the moment I am interested in 2 areas - QA and Data Analyst (or something similar), as I am interested in checking something, working with files and/or tables for results, grouping data, working with SQL queries. I would like to develop myself in one of these areas. I haven't worked in any of them fully, so I can't give preference to any one yet
The company's friendly team is also important, and I value people I can rely on in my work
I never want to work as a support specialist again, neither customer support nor technical support