Position: Customer support
Category: Support
English level: intermediate
Years of experience: 0.5


I have half a year of experience working with foreign (French) clients as a QA and verifier, ensuring a high level of communication and speed in achieving results. 

My responsibilities
-Communicate with current and potential clients around the world via telephone, email, online chat, or social media.
- Handle customer complaints, provide appropriate solutions and alternatives.
- Communicate with colleagues. Follow communication procedures, guidelines, and policies.
- Keep records of customer interactions, process customer requests, and file documents.
-Assistance with filling templates for the department.
-Escalate unresolved issues to relevant internal teams.

MY ADVANTAGES:
Ability to quickly analyze new information.
Attention to details.
Excellent problem-solving skills.