Position: Customer support
Category: Support
English level: intermediate
Years of experience: 1.5

While working as an administrator on non-working days оrganized and conducted trainings for 4 different ages and skill level groups (30 people totally)
Represented the organization at city and national level championships
Administrator / Coach at gym  (2015 - 2020)

Responsibilities:

Creating schedule
Communication with clients
Keep records
Teaching / training clients
Creating specific training programs
Analyzing and providing feedback

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Customer Support Quality Assurance Manager  (2020 - 2021)

Responsibilities:

Assessment of calls from account managers to clients
Analyzing calls and providing feedback to managers
Communication with other departments
Personalized reports preparation
Research of best support practices and techniques
Language: Russian - native, Ukrainian - native, English - intermediate.