Position: Customer Support representative
Category: Support
English level: fluent
Years of experience: 2


**Helpware | Payment specialist**
*September 2021 - present*

-  Communicate with the European payment providers: Mangopay, Adyen, etc.
-  Provide documents of successful payment such as refunds or payouts to clients.
-  Conduct guidelines and suggestions to 70+ agents in different cases. 
-  Investigate of problems related to payments.
-  Creating weekly and monthly activity reports.

**Helpware | Customer support representative**
*August 2020 - September 2021*

- Work in ticket-system
- Acknowledge and resolve customer complaints
- Focus on increasing quality assessment
- Follow communication procedures, guidelines, and policies

**Mindy team | Support agent**
*September 2019 - March 2020*

- Provide proper solutions to customer issues within reasonable time limits.
- Handle customer requests through live chat and emails.
- Work in MS Office applications, including Word, Excel, Powerpoint.