Position: Customer Support
Category: Support
English level: intermediate
Years of experience: 3

Cultural and social activities:
I was and still am the deputy head of the literary studio "Every 9".
Organized and participated in poetry readings, and literary performances.
I had publications in the Almanac of the literary studio and in the magazine.
Among other things, he was engaged in the organization of stand-up performances.
Organized art exhibitions.
I have basic knowledge of copyright and administrative law.
1. Journalist (Apprentice) 
Smoloskyp, Kyiv, 
My duties included communication with various people to gather important information and use it later in the articles. 
From 2018 to 2019

2. Social Media Manager 
Radio Hromadske, Kyiv, Ukraine
I Created, edited, and posted news articles on the website and on media platforms.
In 2019

3. Head of the department of large format printing 
Copy Center, Kyiv, Ukraine 
I maintained strong knowledge of all products, procedures, pricing plans, promotions, and service features. Managed a team of 5 people including creating weekly and monthly schedules.
From February 2019 to May 2019 

4. General Client Manager 
Copy Center, Kyiv, Ukraine 
In this position, I have maximized positive customer experience. I managed a team of 10 people and worked with CRM systems. Trained newcomers, and educate them on working procedures and safety precautions.
From May 2019 to April 2021 

5. Head of the department of large format printing 
ABC -Creative, Kyiv, Ukraine 
My duties included designing and helping others with designing various products that the company offered and adjusting to customers' requests. Worked with professional printing software and hardware. Worked with CRM systems.
From April 2021 to January 2022
I am looking for a new job that will inspire me! I want to work in a motivated team that is focused on results.