Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 5

Quick promotion to leading positions in several companies due to my outstanding communication and technical skills, goal-oriented focus, proactivity and leadership.
Robust experience in Technical Support with:

- Enterprise B2B and B2C support via calls, emails and chats
- Platform monitoring, L1-L2 tickets resolution and Root Cause Analysis afterwards 
- Account Management and Business Analysis
- Collaboration with Development, QA and BA teams on supporting clients’ solutions 
- Building bots on a low code platform that involved using API and HTTP requests, JSON and XML formats, Postman
- Throughout my tasks was involved in checking Logs in CloudWatch on AWS, using PHP scripts to pull SMS logs from the Voice provider database

Experience and familiarity with:

- SDLC, Video Streaming support, Jira, Zendesk, Monday, GitHub, Confluence, Trello, Miro, Technical Specification Writing, Team Viewer, VMware, FFmpeg, Docker
Open-minded and friendly team, a product that impacts human lives, professional management, a perspective of career growth.