Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 1.5

Joined Giggster with no formal experience in Customer Support and was able to train 4 newly onboarded trainees after 4 months of practicing my job. Resolved over 300 claims, prevented 3 cases of fraud, created video guides for users from scratch, and devoted the majority of my time to the company.
Customer Support Agent (US company that went global in 2021)
Experienced YL, ESL, Business English teacher, based on CEFR and communicative approach. Exam preparation course for Ukraine.

Customer Support Agent:

 replying to user's inquiries via chat/email/phone, troubleshooting in timely manner  reporting bugs to the tech team
 claim investigation and resolution
 updating bookings 
 charges and payouts via Stripe
 fraud detection
 tax forms (W9, W8 BEN, W8BEN E) review and completion 
 new employees training
 locations review and onboarding
 creation of video guides
I am up to pretty much anything as I am a fast learner, however, pushy sales is not something I am a fan of.