Position: Retention/Support Manager
Category: Support
English level: upper
Years of experience: 1


When I worked as a Retention Manager at an IT company, I had the opportunity to work with a diverse range of clients primarily from the United Kingdom, as well as a substantial number of European users. In this role, my primary focus was on ensuring the satisfaction and continued engagement of our existing client base.

One of my key responsibilities was effectively addressing client inquiries and concerns, providing prompt solutions to their issues, and offering comprehensive information about the latest tools and features available on our website. To streamline these processes, I relied on our internal CRM system, which enabled me to efficiently manage and interact with our client database.

I pride myself on being a team player, valuing collaboration and actively contributing to the overall success of the company. My flexibility allows me to adapt to changing circumstances and swiftly prioritize tasks, while my well-honed time-management skills ensure that deadlines are met effectively.