Position: Customer support
Category: Support
English level: upper
Years of experience: 2


A result-driven customer support agent with 2+ years of experience aimed at providing quality service to the customers.
Skilled in communication, teamwork and problem-solving.
Based on my psychology background I have a deep understanding of the appropriate style of communication with team and customers. 

My main responsibilities on the recent position:
Providing support via eDesk for online stores on Amazon
Appealing claims on the European marketplaces 
Communicating with our partners (such as warehouses and return centers)
Creating and updating guidelines for working process
Training new employees
Recruitment

On my last position I received profound skills in customer service, but now I’m looking forward to expand my skill level in scheduling, management and hiring new people. Learning new skills, helping people, the opportunity for future growth in the company are my main interests for the new job.