Position: customer support
Category: Support
English level: upper
Years of experience: 1.5

Successful experience in international company with advancement on the career ladder.
During my career I acquired teamwork skills, as well as analysis, planning and management, resolving various situations in a short time. I quickly adapt in any area of   business. Conscientious, friendly, team player, excellent communication skills, fair, initiative, highly organized and self-disciplined , fast learner, logical thinking, self-motivation and stress resistance, "I strive for excellence in my profession," good sense of humor.  not afraid of learning new things
:     Communicate daily with clients via chat, e-mails.
Accept incoming calls.
Identify and analyze their issues and offer the right solutions.
Provide sale technical support for our clients.
Closely cooperate Sales department.
Conduct a dialogue with clients competently and tactfully.
Collection and analysis of feedback.
Timely and correct reaction in different situations.
Work in CRM .
Make clients happy.

Position:                          Sommelier, Supervisor 
Company’s name City/Country:    Celebrity Cruises, Miami, USA
Position:                          Sommelier, Supervisor 
Company’s name City/Country:    Celebrity Cruises, Miami, USA

:    People management experience (up to 20 people), provided excellent guest service to the customers and crew, solving issues, minimizing the deviation from procedures by staff, team playing experience, analytical and proactive thinking, practice active listening skills,
trained and developed crew, diminished discrepancies, managing quality process control procedures, eliminating downtime to maximize revenue., respond to requests and enquiries in a prompt and effective manner, communicating relevant matters to management in a clear and effective manner. Following the USPH standards and company rules throughout the ship
learning new things, team work and good salary