Position: Team Lead, Customer Success Manager, Customer Support
Category: Support
English level: fluent
Years of experience: 3


Experience in providing support services for clients/ vip clients.
 Team Lead ( including positions of Sales Manager and Risk Manager). 

Experience in:    
- constant help, teaching, explanation of tasks (for newbies and support agents), managing the team and ensuring the tasks are completed correctly and according to SLA. 
- tickets/chats/emails/calls processing;
- CRM, Confluence, Monday, MS office;
- dealing with problematic clients (refunds/chargebacks/ problematic prevention). In most cases, with a positive resolution of the situation for the benefit of the company and customer satisfaction with the final result.
- dealing with first time, or returning clients; Ensuring that the company’s services are the best on the market. Leading the clients to buy the product. 
- dealing with vip-clients; resolving manager’s requests. 
- coaching new agents. 

I'm an experienced agent in the field of providing customer support.
I am interested in the professional growth, self-development and working with the company which can provide an opportunity to develop, improve skills and gain knowledge. 
My previous work is English Teacher (about 10 years of experience). I worked with companies and on a self-employment basis.  

Also, I took a course on how to use the Telegram app (sales, content creation, tik tok traffic, creation of channels, etc.) 
 I am planning to take a course on UI/UX design to obtain more knowledge in IT and combine all my skills.
No night shifts. 
Late evening shifts are possible.