Position: Community Building Enthusiast
Category: Marketing
English level: upper
Years of experience: 4

Community manager at EdTech company.
Over 4 years of work experience with IT (SolaaS)
Over 8 years of work experience with NGOs.

Political consultant at NGO. Government relations.
Master of political sciencе.
Ph.D. researcher in Political science.
Community Manager, Beetroot Academy
March 2021 — Present
• Work with EdTech delivery through Agile frameworks (Scrum, OKR).
• Building content and event strategy from scratch.
• Event management (organized more than 35 offline/online conferences, workshops, webinars, and strategic sessions per year).
• Content management (media planning for Telegram and Discord
communities, interviewing, blogging, contributors engagement, activities analysis).
• Reached from 400 to 2500 subscribers for half-year in Telegram and 250
subscribers in Discord for 1 month using only organic traffic.

Regional Manager, Beetroot Academy
July 2018 — March 2021
• Course delivery while maintaining a positive and hassle-free customer experience (launched more than 30 groups and 350 customers, who successfully finished the courses).
• Lessons coordination, networking activities, and Slack channels participants pushing (teachers, students, partners).
• Work with the LMS team to ensure program data. Quality controls the platform before launch (6 courses).
• Increased customer retention rates, and partnership relations.

Executive Manager, Online media "Sovremennik"
May 2017 — May 2018
• Team coordination and leading (5+ team members).
• Company's budgeting and forecasting (adv, salary, internal spendings for equipment, etc).
• Partnership management (+5 new partners: city council, region
administration, etc).
• Strategic revision and KPIs setting/monitoring/reaching.
• Building customer journey focused on engagement and delight.
         
Program Manager, Students fellowship centre
November 2016 — April 2017
• Engaged with program participants through events, focused on community building and networking (more than 15 interns has successfully pass the Fellowship program at city council).
• Support the program couches, including onboarding, scheduling, and ensuring program standards.
• Participant's onboarding activities (program enrollments, meetings, live-session plannings).
• Tracking program expenses.
• Cross-functional work for improving program delivery processes.

Chairman's Adviser, Mykolaiv Regional State Administration
September 2014 — October 2016
• Taking part in planning and executing the Chairman's various engagements with investors and clients.
• Preparing the Chairman for internal leadership events and meetings.
• Coordination with business leaders across to ensure the execution of cross-functional projects.
I am committed to utilize my skills for the company's mission. Adept in various social media platforms and graphic editors. I have a proven ability to establish and maintain excellent relationships with customers. I am experienced in managing customer activities and community programs, dedicated to directing business operations, and skilled in multitasking. Bilingual, hardworking, and ready to join my next team.