Position: Customer Support Agent
Category: Support
English level: upper
Years of experience: 2


CUSTOMER SUPPORT REPRESENTATIVE

- Worked with English-speaking customers around the world using remote
connections, calls and chats.
- Provided support assistance in handling different computer issues,
resolving customer complaints, troubleshooting system and network
problems, diagnosing and solving application, hardware faults.
- Achieved my own goal – became one of the best support agents in the
company. From a newcomer to senior support representative in 15 months.
- Passed integral exams as fast as possible, took part in an examination test
group for senior technicians.
- Organized and conducted different kinds of technical trainings,
troubleshooting for my team members. Was a mentor for a newcomer.
- Wrote articles for the company's knowledge base.

PIPELINE CONSULTANT-ENGINEER

- Designed the linear and mechanical part of the gas pipelines using
AutoCAD Software.
- Calculated performed works and materials for pipeline construction with
Microsoft Office environment.
- Developed and provided technical input on engineering specifications,
standards and procedures.
- Carried out various engineering calculations (pipe wall thickness, ballast
weight, pipe bending configuration).
- Helped colleagues in installing, activating, and configuring workspaces of
CAD, MS Office, LotWorks and other applications.