Position: Customer/Technical Support
Category: Support
English level: fluent
Years of experience: 3


•Oversaw setup, installation and configuration of newly acquired computers, printer and
other equipment for efficient service delivery.
• Enabled communication between computers and printers while providing technical support
to reduce the execution time and increase performances.
• Attended to malfunctioning computer hardware or software.
• Performed minor repairs on malfunctioning hardware, troubleshoot software and/or
peripheral equipment.
• Organised training for staff on using Microsoft excel.
• Maintained relationship with external technicians for service of major hardware or software problems.
• Recommended and procure new equipment and software solution packages.