Position: Senior Lead Engineer
Category: Sysadmin
English level: fluent
Years of experience: 10


• Provide Incident Management, Problem Management, Change Management, Management, Application / Service Level Management
•  Management and Communication regarding major incidents and outages
•  Business support for a wide business area
•  Initial point of contact for all business requests, communication etc.
•  Root cause analysis for business related major incidents (e.g. vendor issues, user education etc)
•  Proactive monitoring of applications to ensure maximum system uptime
•  Diagnose / troubleshoot production issues and user queries
•  Coordination and collaboration with other departments
•  Manage team operational issues and tasks