Position: Customer support, специалист поддержки
Category: Support
English level: upper
Years of experience: 5


09.2020 – 12.2021
Company: Cryptocurrency
Position: Customer support specialist Responsibilities:
• Work with incoming requests from international users;
• Identification of problems with users and identifying their causes;
• Providing information on the mechanics of the application, consultation on all
possible questions about the product;
• Providing solutions to problems;
• Work in the admin panel of the site (updating user data, charging funds, deleting, blocking an account, etc.). 
• Interaction with developers.
• Live Chat, Email.

04.2018 – 08.2020
Company: Coingaming 
Position: Customer support specialist Responsibilities:
• Work with incoming requests from international users;
• Identification of problems with users and identifying their causes;
• Providing information on the mechanics of the application, consultation on all
possible questions about the product;
• Providing solutions to problems;
• Work in the admin panel of the site (updating user data, charging funds, deleting, blocking an account, etc.).
• Interaction with developers.
• Jira, Live Chat, Email, Slack, FB, YouTube.

05.2017 – 03.2018
Company: EVO Company 
Position: Customer support specialist 
Responsibilities:
• Work with incoming requests from users of the resource;
• Identification of problems with users and identifying their causes;
• Providing information on the mechanics of the application, consultation on all
possible questions about the operation of the product. • Providing solutions to problems;
• Interaction with developers.
• Zendesk, Email, Slack.
• Moderation of announcements and reviews. • Work in the admin panel of the site.