Position: Technical/Customer Support Representative, Customer Support Quality Control
Category: Support
English level: fluent
Years of experience: 1.5

1) Enhanced my communication skills.
2) Knowledgeable in Jira, Confluence, Wiki, HubSpot, and multiple CRM systems.
3) Data analyses 
4) Able to learn fast and adapt to changes
I was woking for an outsourcing company and was involved in 2 projects. The first project is SaaS, I was working as a technical support agent and my main duties were: communicating with customers via email, chat and phone, troubleshooting customers' issues, creating bug reports using Jira. The other project is an online retail store, main duties are: helping customers with placing their orders, considering their return/refund queries, and cold mailing.
Previously, I was working as an English teacher in the IT-sphere for 3 years and my major tasks were creating and condiction lessons to IT specialists, and preparing them for international exams.
Preferable working during business hours or in morning shifts. NO night shifts.