Position: customer support, account manager, team lead, customer care lead
Category: Support
English level: fluent
Years of experience: 7

Developing confident negotiation skills through career choices enabled me to contribute in expanding an existing client base in one of my recent companies. 
As I mediated between online calls and meetings with clients and collaboration with the recruitment departments, I implemented strategies to present relevant candidates to the clients in line with their requirements.
Having all that experience helped me to reach a team lead position that later on gave me an opportunity to build a new customer support project from scratch.
Skills:
•	Lead generation
•	Confident presenter and negotiator
•	Requirements engineering and analysis
•	Team mentoring and supervision
•	CRMs: Zendesk, Hubspot; Tools: Slack, Asana, MS Office, Jira



Experience:
Worked as a customer support and affiliate manager account/business development manager for over 6 years 
3 years of experience as customer care lead
Experience building projects from scratch 

Languages:
Ukrainian­ native
English ­ fluent
French ­ intermediate
Having reached the stage where I am assertive in my work and focused on outcome, I look for a post that will employ these qualities in a fast-moving, positive environment