Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 1.5

The company started with just 2 clinics/clients and we have expanded to more than 60 clinics in the span of 4 years and we are still growing. We are able to retain our patron clients since they started their partnership with us. I am also proud of creating and implementing the company's SOP's and KPIs.

I am also an ICAgile Certified Professional.
Currently I'm working as an Engagement Team - Team Lead/Project Manager for a US based healthcare company. My roles include but are not limited to:
- Oversees a team of 12+ professionals to successfully manage over 60+ clinic accounts.
- Lead all aspects of the daily operation including daily stand-up, capacity planning, resource allocation, client engagement and meeting KPIs.
- Trains and supports both clients and team members with using the company software and technologies.
- Proactively created processes to improve efficiency and productivity.
- Addresses team risks and roadblocks to efficiently complete deliverables.
 - Created and executed processes and protocols to ensure an organized and flawless implementation and client engagement.
- Increased client satisfaction through monthly retrospective and supplemental trainings.
My expectation is to develop and grow more as a project manager in the IT industry. To be able to apply and share my expertise and knowledge with my colleagues and new company at the same time learn from them.