Position: Customer Support, Account Manager, Customer Care, Technical Support, Customer Service
Category: Support
English level: fluent
Years of experience: 1

Currently, I am successfully leading a project to increase service sales in the region's countries.
Nominated as employee of the month at Caesars Palace in Dubai.
Have pass course and certificated as "On Job Trainer".
Compleating course "Become a Product Manager | Learn the Skills & Get the Job" at Udemy.com
An experienced specialist with a proven work history in the hotel industry in Ukraine, Qatar, and the United Arab Emirates. I have experience in preparing for the opening of international hotels and stores, team management, customer service, sales, and management. I am procient in Microsoft Ofce, as well as PowerBI, CRM, PulseCX, IShare, Google Analytics, and Micros.
My last position is Service Experience Specialist in international retail company. Initially, I established communication between the store and service providers, launched monitoring and feedback collection for store services to identify problematic areas (and subsequently worked on resolving them regularly). I placed service-related communications at all customer touchpoints (store, pickup points, online store), which increased the sales of services. I updated information about service terms and made it more accessible, reducing the number of negative reviews. I developed a business case for launching a new service, monitored competitors in the market, and adjusted conditions and prices for product delivery. I created a concise version of the description for all store services and placed it in all store departments, increasing employees' awareness of the store services, resulting in improved service satisfaction and the percentage of service sales. On the other hand, I worked with the region, received and implemented new service standards, prepared reports on service sales and satisfaction indicators.
I expect to have the opportunity to expand my knowledge and skills in the technical field as well as in the customer service and also work in the environment of professional growth and career development. Would love to work in a friendly and fun team of professionals.