Position: Менеджер по продажам
Category: Sales
English level: fluent
Years of experience: 2


Talented Customer Service Manager bringing 2 years of work experience. Maintains positive client relations and solves problems with excellent communication skills. Hardworking professional possesses knowledge of management methods and techniques.

Responsibilities taken on the previous working place:
Customer support, including for individual orders
All messages from customers in all stores in social networks, website live chats and emails
Listing assignments
Replacement of other managers (vacation, sick leave, time off and assistance with a heavy workload)
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Followed through with client requests to resolve problems.
Training new employees
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.