Position: Tech Support Specialist
Category: Support
English level: fluent
Years of experience: 3


5+ years of experience in Support/Customer Service

2021-2022
Content/Support Manager. Updating website content; keeping product pages up-to-date with new features. Verifying and publishing new software on the website. Processing Helpdesk tickets to resolve users’ inquiries. Reporting critical bugs through Jira ticketing system to the development department to be corrected. 

2018-2021
Sales Quality Assurance. Participated in developing company’s compliance regulations and customer service standards. Investigated customer complaints and non-conformance issues. Assessed and identified the reasons for each customer experience mistake in regular quality analyses reports.

2017-2018 
Worked as sales agent. Supported and provided world-class customer service for customers in the USA, Great Britain and Australia. Identified and assessed customer needs to achieve satisfaction; generated customer interest in the company’s products and services.