Position: Product manager, Business analyst lead
Category: Product Manager
English level: upper
Years of experience: 4


05.2021 – till now
Product manager for Digital channels analytical systems, JSC “Bank Pivdenny”
	Communication to stakeholders and organize assessments for digital channels (internet-banking for PI, digital wallets, etc.);
	Managing analytical team;
	Implementation and deploying monitoring system, developing interactive dashboards;
	Arrange surveys, assessments, customer funnels, digital payments funnels, A/B testing for the application;
	Create a Data Warehouse for digital channels data, set up schedulers/jobs/etc to aggregate data.
07.2019 – 05.2021
Product manager for Digital channels analytical systems/Head of CI, “Raiffeisen Bank Aval”
	Communication to stakeholders and organize assessments for digital channels (internet-banking for PI, internet-banking  for SME and CORP, web-site, digital wallets, etc.);
	Managing analytical team;
	Implementation and deploying monitoring system;
	Developing reports over digital over digital service and sale channels (MS PowerBI);
	Arrange surveys, assessments, customer funnels, digital payments funnels, A/B testing for all the digital products;
08.2017 – 07.2019
Product manager of internet-banking for SME & Corporate customers, “Raiffeisen Bank Aval”
	Communication to stakeholders and organize customer assessments to find out customer needs;
	Managing road-map and prioritize features.
	Motivating, coaching and providing mentorship to team members;
	Communication to outsource vendors;
	Managing agile project team for a new internet-banking platform developing and support team of internet banking;
09.2012 – 08.2017
Head of an Internet-banking support team, “Raiffeisen Bank Aval”
	Developing team’s year strategy;
	Developing the way to optimize team’s working processes, using LEAN principles;
	Providing new functional of customers service by the help of market research;
	Developing motivation programs for team members;
	Providing coaching, testing and mentorship to team members.