Position: Head of Marketing
Category: Business Analyst
English level: fluent
Years of experience: 11

Migration to a new processing center
2019 - 2020  GRI Club                                                                       Business Development for CEE
Developed a successful sales strategy and as a result was first who analyzed existing Salesforce database in details and managed to regain  old customers for the most expensive event. 
Organized and conducted Club meeting for GRI members with a highest satisfaction rate.
Successfully negotiated with Real Estate Executives and as a result delivered 40% more than average person on the same position.
2016 - 2019 General Motors              
Travel & Expenses Specialist (for USA and GB) 
Provided high level information and technical support of GM employees related to corporate cards and Travel & Expense reporting system for 90000 active users and was names as the best trainer by the customers.
Initiated process optimization for opening card accounts (conducted analysis, time measurements, ect.) and as a result processes were improved and automated. 
Conducted pre-audit check of expense reports based on good knowledge of policy requirements that led to highest customer satisfaction.
Effectively collaborated with business partners/ project teams (banks, airlines, delivery services companies).
2016 - 2016 Google Project - Kelly Services                              
Senior Product Writer 
Managed to implement a creative approach in translation and transcreation in a very short term. 
2011 - 2014 Bank Finance and Credit 
Head of Cards Processes Optimization Department
Successfully managed the project for process optimization and automation as a result was first who managed to optimize card processes.
Provided full analysis of business processes and strongly collaborated with IT in terms of Business Requirements,  testing new products and services before implementation.
Elaborated new internal procedure and provided high level detailed information support of branches.
Assistance in reaching budget figures (reducing costs, increasing effectiveness.
Teamwork, interesting projects, an opportunity to develop.