Position: Customer success manager, account manager, quality manager
Category: Sales
English level: fluent
Years of experience: 7

- Experience
I have more than 7 years of experience in sales, account management, and support.

- Skills
I can work in a multi-tasking environment, am a stress-resistant person, can put myself in customers’ shoes, and deeply understand what exactly they need. Also, I can analyze and create account plans which help to meet customers' objectives and make their journey with the company easy and productive.

- Performance
As Customer Success Manager at Bolt, I worked with more than 250 companies at the same time. GMV volumes increase up to 10% monthly, churn is less than 5%. According to a survey, all companies are satisfied with my work.
I have experience in account management and customer service for more than 7 years. My last relevant experience was at Bolt, have been working as a customer success manager for 1 year and 2 months. At the moment I'm interested in a position that will allow me to maintain relationships with top or key clients or obtain a role of a quality manager who understands which service the company’s clients have to be provided.
Teamwork, structured tasks, development

Insurance, days off, official employment, optional office visiting