Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 9

Ability to do my job for 200% and fast learning.
Customer service consultant at US Embassy (full-time), Lviv
November 2019 — Present
Responsibilities:
- Support applicants in incoming chats / calls / emails;
- Understand the client's needs and find the best possible solution;
- Analyze the subject of the client's request and pass the request to the needed department;
- Maintained a friendly manner and calm, positive demeanor when handling complaints
- Maintain a customer account information data based

Manager (part-time) at Well Clean , Warsaw
August 2020 — August 2021
Responsibilities:
- Interact with clients directly to understand their needs and get a clear idea of the cleaning services they require.
- Manage all scheduling, staffing, and hiring or cleaning associates to ensure that personnel are highly skilled and competent.
- Maintain high standard of results that clients and corporate alike can rely on for exemplary cleanliness.

US Visas Company founder (full time, full remote)
December 2021 - Present
Responsibilities:
- Contacting with clients
- Analyzing client´s life history and understand chance for US Visa receiving
- Completing application forms
- Appointment scheduling 
- Preparing clients for successfully interview pass.
It always depends on company to company, but I am always expecting to have a good and friendly team.