Position: Support Specialist / Data Analyst
Category: Support
English level: upper
Years of experience: 4

- I was working with our dev team on a large automation project. The project consisted of data analysis, algorithms, logical design that helped us filter out fraud and spam. 
- Drew up the guidelines for new employees 
- Proposing multiple new ideas on improving our UI design 
- I introduced a new type of reports for our department. The reports included: work type, time allocation by tasks, labor costs, etc. 
- I created a training program for new employees in several departments.
I have been working in the IT field for 5 years, with 2 years as a team lead. I have been doing 1st line client and user support, data analysis, researches, pre-sale inspection, content moderation. Besides this, I worked on UI design for backend users and performance optimization. 
My daily duties included:
- Mail, chats, and tasks in Jira check, answer questions, forward to proper departments
- Website content check and trends define;
- Bug reporting;
- Creation of tickets in Jira
As a team lead, my duties were:
-	Assigning tasks to team members
-	Present monthly reports
-	Conduct presentations for upper management
-	Collaborating with other departments on cross-tasks.
It would be great to have both options to work from the office and remotely. 
I prefer to work during European business hours.