Position: Middle Customer Support Agent
Category: Support
English level: upper
Years of experience: 2


Responding to customer queries in a timely and accurate manner via emails and chats (using inner ticket system)
Developing positive customer experience
Maintaining communication with other departments
Gathering user feedback
Providing reports to the development team
Setting and tracking tasks in Asana/Jira
Performing Microsoft PowerPoint presentations on different topics for inner departments
Replying to reviews in Google Play Console
Processing Excel documents
Creating and editing in-app FAQs