Position: Customer support
Category: Support
English level: fluent
Years of experience: 1

Advanced English. Experience with CRM, Microsoft Office.Fundamental knowledge in the IT-sphere due to being a student of computer engineering faculty.Experience in working with American customers via live chats and calls.
Experience in:
working with English speaking customers,live chat, email and phone support;
Consulting clients about service, features, payment options, etc.;
Troubleshooting various operational issues;
Following communication procedures, guidelines and policies;