Position: Support Team Lead
Category: Support
English level: fluent
Years of experience: 4


For the last four years, I worked in Customer Care on different positions. On my last position as a Billing Team Lead I: 

- Created a Risk Management team from scratch 
- Successfully merged two different sub-teams with different schedules, KPI's and responsibilities into one
- Led a team of 13 people
- Reported on main metrics of Billing
Team, monthly
- Participated in building a system of KPIs and business metrics
- Collaborated with other teams in order to
improve the processes of working with chargebacks and antifraud, as well as with
payments and refunds

Mostly worked with Zendesk and custom CRMS. Have basic SQL and Python skills, started to learn Tableau.