Position: Technical, customer support, IT specialist, SLS
Category: Support
English level: fluent
Years of experience: 4

Learned to troubleshoot any hardware and software related issues. 
Gained valuable communication and negotiation skills as a sales agent.
Worked as B2C sales rep for 2 years communicating with people across the globe (mainly USA, Canada and UK) over the phone. I do have great communication skills and I'm able to persuade without pushing too hard. I was selling software and services. Later on I was technical support troubleshooting different hardware and software related issues on OSX, Windows, android, iOS and other peripheral devices such as printer's, scanner's etc. Whatever could've been done over the phone and remote session I should've done. Worked as customer support for a product of company too. Can provide step by step instructions both written and verbally. Reporting bugs. Working night shifts, holidays. Creating technical documentation/guide how to act in case of an incident or issue. Troubleshooting network issues. Familiar and have experience with multiple "ticket" systems - jira, snow. Used salesforce for a while, Google tools, VoIP, confluence. Zabbix, grafana, elk, apps, newrelic.
Stable income. Self-development, love to communicate with people. Looking for a place to stay for a while. Would love to invest my knowledge, skills and ideas into common good of the company.