Position: Director of Operations and Risk
Category: Other
English level: fluent
Years of experience: 5


Head Of Operations - Pepper Pay LLC (Contract) - Dec 2020 - Present
Miami, Florida, United States (Remote)

Pepper Pay is a registered ISO of several sponsor banks. It is in business of merchant processing. 

- Project management;
- Working with product concept creation, settings tasks, and monitoring their completion;
- Working with ISO bank and processing platforms implementation and underwriting teams to meet project requirements and deadlines;
- Preparing project policies and guidelines for underwriting, risk , settlement and accounting departments;
- Conducting internal trainings; 
- Implementation and testing of third party platforms, CRM systems, and software to integrate into project's processes;


Head Of Operations - High Risk Commerce LLC (Contract)
Jul 2018 - Present 
Miami, Florida, United States (Remote)

- Managing Client Relations and Underwriting Teams;
- Internal communication within the team and company members, tracking the tasks to be accomplished on time, and establishing internal processes;
- Providing related guides and documentation to optimize company's workload; 
- Implementation and integration of new software and processes to improve internal efficiency; 
- Maintaining and developing relationship with high priority Clients;
- Negotiating terms and requirements with potential Partners (Banks and Processors);
- Planning and coordinating meetings;
- Supporting financial and legal company processes