Position: IT Support Engineer
Category: Sysadmin
English level: upper
Years of experience: 7


Ciklum (2019 - 2023) 
IT Support Engineer
Advanced knowledge of hardware and office infrastructure. An expert in
end-user support.
Troubleshooting skills for basic and complex technical support issues.
Providing timely support and resolved tickets related to hardware, software issues.
Troubleshooting, diagnosing, and resolving hardware, software, and network issues.
Support for up-to-date workstations, software.
Experience in systems Jira, ServiceNow,
Microsoft Dynamics NAV
Remote diagnostics and troubleshooting of software problems.

Interpipe Ukraine
(March 2016 - Sep. 2019)
Hardware & Software user support
LAN and computer maintenance
Work with backup and recovery of user data
Diagnostics and repair of computer and office equipment
Remote technical support for users of all company assets
Performing remote diagnostics of computer and office equipment,performing remote work to restore their work.