Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 3

1. The project «Create a new process online-payout from the State Guarantee Fund»
Implemented the February, 2017
The Project has implemented in a limited time, according to the requirements of the external regulator (the State Guarantee Fund). The functionality was developed from scratch in a CRM and C-Front platform. 
At the same time team has implemented the functionality for the own Call Center for effective customer-service and load distribution across bank branches. According to the information from the Guarantee Fund, the bank has showed the highest results among agent-banks in the amount of completed customer calls and payouts in first week interacting. 
2.  The project "Outsourcing Call-Centre" for  Bank, Implemented the august, 2018
The CRM Siebel based functionality has been developed, an external driver has been integrated for processing and transferring calls between Outsourcing Call-Centre and the Bank CRM System. As a result - savings in costs for the creation of a new own of branch Call-Centre, reducing labor costs. 
3. The project "Integration with the site ZakupkiPromUa"
Implemented the august, 2018 .
A functionality has developed for obtaining a request from the Client from site with a list of parameters for issuing a bank Guarantee.
As a result - the formation of a competitive product in the market of Guarantees (the Bank has expanded the partner network). The flow of incoming customer requests has increased. 
4. And even more than 10 less large-scale, but no less important projects for the development of CRM, card products, CFront, DWH and other.
I have more than 3 years of relevant IT project management experience scilicet:
carrying out assessment of the project works, taking a part in developing  project charter, negotiating with stakeholders, defining the project scope, collecting requirements , creating a project plan, appointing of executors on tasks, organizing and supporting team works, providing status reports, monitoring project progress, managing changes and risks, acceptancing results of work, organizing motivational events for the team.
As a Project Manager, I’m looking for opportunities to implement my professional potential in wide types of projects and enrich my experience and skills