Position: Operation Support
Category: Support
English level: upper
Years of experience: 4

On site experience in the customer's office.
MIDDLE CUSTOMER SUPPORT ANALYST at Netcracker Technologies (05.2019-02.2021). 
Troubleshooting and resolving reported issues and incidents according to the SLA. Resolving customer's requests. Root cause analysis using UI behavior, design specification documents, and Database Analysis. BA and development team involvement.  What exactly the problem is? Gather more details, eliminate variables. Reproduce the problem, develop a hypothesis of the root cause. Creating strategy for a fix. Fix applying, verifying the results, and delivering to the client.  Error reporting to the development team. Working under pressure, escalated issues. Datafix and workaround delivering. Organization and prioritization of problems. 

Operational Support Specialist at BMW AG (02.2021-Present).
Installation, administration, operation, and monitoring of .NET-based Windows applications. Planning and implementation of changes. Implementation of application updates. The incident, problem, and change management as well as troubleshooting and analysis of system messages and log files. Collaboration with other teams. Processing of technical escalations, independent troubleshooting.
Interesting project.