Position: Customer Support
Category: Support
English level: fluent
Years of experience: 4


Worked as a Customer Support Representative at Refix Academy, where I spearheaded assistance of clients on questions about the academy and how to best use 
our services.
Trouble-shooted technical issues interfering with a client's learning and 
communicating with the clients via e-mail and phone calls to resolve these issues and 
ensuring they have a great learning experience.
Collecting and Analyzing customer feedbacks and relating relevant feedbacks to the 
team on how improvements could be made to ensure customer satisfaction.

I made use of Asana (for project management), Microsoft Excel (For Data Entry) and Bigin (CRM)