Position: support manager
Category: Support
English level: fluent
Years of experience: 1

upplier Manager, Win Win Commerce LLC (May 2021 — Mar 2023)
Negotiated vendor contracts resulting in cost savings of 15%, improving the company's profit margins.
Streamlined supply chain processes, reducing delivery times by 20%, and ensuring on-time product delivery.
Implemented a vendor performance evaluation system that enhanced supplier accountability and quality control.
Support Manager, Vale Inc. (Dec 2022 — Present)
Significantly improved customer satisfaction ratings by 25% through prompt and effective issue resolution.
Developed and executed a customer service training program, resulting in a 30% reduction in response times.
Produced engaging video content and social media posts that boosted online engagement by 40%, enhancing brand visibility and loyalty.
Supplier Manager, Win Win Commerce LLC (May 2021 — Mar 2023)

Proactively managed vendor relationships and successfully negotiated contracts to ensure favorable terms.
Streamlined supply chain processes, resulting in on-time delivery of high-quality products.
Meticulously processed purchases and maintained accurate documentation.
Contributed to the optimization of procurement strategies, enhancing operational efficiency.
Support Manager, Vale Inc. (Dec 2022 — Present)

Expertly handle a wide range of customer service inquiries, providing timely and effective solutions.
Develop and implement customer service policies and procedures to enhance the overall customer experience.
Create engaging video content and social media posts to foster meaningful customer engagement.
Proficiently manage customer accounts, ensuring their satisfaction and loyalty.
I'm passionate about engaging in meaningful communication, whether with team members, potential clients, or customers, via emails or calls. My ideal role involves building connections, providing assistance, and offering solutions to various stakeholders. I aim to enhance collaboration within teams, foster relationships with clients, and deliver exceptional service. Effective communication is my driving force, and I'm dedicated to making a positive impact in any role that involves connecting with people.