Position: Customer Support Specialist
Category: Support
English level: intermediate
Years of experience: 1


Hi, there fellow recruiter! 
Below you can see the most crucial part of my experience, but those are only parts :) 
For now, I am studying Python, and JavaScript basics (progressing through CS50 course), also I finished QA Manual courses and just doing my best to become Junior Automation QA Engineer ;)  
But theoretical knowledge won`t pay the bills, so I am ready to become part of your Support team, I hope you don't mind :)

1 year of experience as an L1 Support:
- support for access to databases;
- a compilation of technical specifications
- the creation of new documents, and instructions for employees
- troubleshooting;
- supporting and assisting the clients and the customer managers;
- assisting/verifying payments

1 year of experience in Customer Support service:
- maintaining relationships with existing clients;
- advising on the range, purpose, features, and functions of software products;
- maintaining documentary support;
- formation of statistical reporting;
- monitoring of client payments;
- assisting/verifying payments