Position: Junior Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 0

Poltava National Technical University named after Yuri Kondratyuk
Master of Enterprise Economy	2014 - 2015
Faculty of Enterprise Economics
Enterprise Economics and Resources Management  Department
ADDITIONAL EDUCATION
Business analysis course of Hillel school
Head of internal audit (part of the operating system)  August 2020 – December 2022
Inksystem 
Responsibilities:
- Informing customers about the status of the claims. Registration of customer responses to claims.
- Development and making proposals to improve the organization of the department.
- Preparation of analytical information and reporting
- Participation in the formation of orders and customer retention
- Resolving exchange / return issues
- Audit of the company's business processes
- Leading a team of 4 employees
Extremely motivated for career change goal. Getting a position of Junior Business Analyst in a software development or product company, where I can get new knowledge and improve their. The opportunity of professional and career growth is important.