Position: Technical support
Category: Support
English level: fluent
Years of experience: 3

I have 3 years of experience working with Microsoft as Tech support agent. I am learning fast and always trying to improve myself and adapt.
*Taking ownership of customer issues reported and seeing problems through to resolution

*Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

*Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

*Improving customer service experience, create engaged customers and facilitate organic growth

*Auditing 

*virtualization systems
I prefer small teams with friendly colleagues and ability to grow up and improve.