Position: Quality control
Category: Support
English level: fluent
Years of experience: 8


Launching and training new castomer support agents at Cyprus for Parimatch, also organization and trainings of the Hindi support team at Tanzania for Parimatch. Creation psychological support team about gambling addiction for betting sites.

   Work experience:
1,5 years quality control manager/head of support at 4rabet (till now) 
5 years chief quality control and training manager at gr8.tech
2 years customer support agent at gr8.tech

What I can do: 
- recruting 
- onboarding 
- audit of support department
- quality control 
- trainings
- teaching 
- lanching support team on a turn-key
- static of support results 
- creation knowledge bases 
- processing management 
Etc.