Position: Compliance manager, verficator (KYC/AML) / Customer Support/ Project manager
Category: Support
English level: fluent
Years of experience: 10

Learned blockchain sphere, cryptocurrency payments, financial monitoring for anti-fraud and anti-money-laundering purposes.
Also, worked for a year in translation agency as project manager.
Experienced in customer verification.
Compliance Support Manager
 «TRASTRA» (service that provides crypto debit card issue)
25.03.2021 - 10.09.2021
Responsibilities were on the border of customer support and the compliance:
	•	Manual handling of verifications that were rejected by automated system;
	•	Careful verification of addresses to avoid the problems with card delivery;
	•	Checking the client's ID documents for forgery;
	•	Request for documents confirming the source of income from clients, carefully checking these documents;
	•	Communication with clients about their documents on the source of income, clarification, detailing, request for specific documents;
	•	 Calls to the clients regarding their source of funds documentation. 
Customer Support Specialist (operations)
«Nustay» (Danish hotel booking platform)
18.02.2019 – 26.03.2020
Main responsibilities were the communication with the suppliers and the hotels and offering a good customer experience by meeting the following key duties:
	Contacting hotel suppliers in regards of reservation / booking details by phone and email;
	Providing relevant parties with necessary information (suppliers, clients, management, 1st level of support);
	Helping with customer communication if needed. 

Transaction Monitoring Specialist in Compliance department (compliance officer)
«CEX.IO LTD» / «СІ.ЕКС. АЙ.ОУ. ЛАБС»
(Multi-functional cryptocurrency exchange platform) 
08.2017 – 01.2018
Users’ identity verification, require to provide the company with reliable, independent source documents, data or information for the AML/KYC Policy purposes. Confirm the authenticity of documents and information.
Ensure the effective implementation and enforcement of the AML/KYC Policy (prevent and enforce possible risks of the platform being involved in any kind of illegal activity by analyzing and monitoring Users’ transactional patterns, investigating any significant deviations from normal activity, and taking action in case of any form of suspicious activity).
No sales.