Position: 2D Motion designer (junior)
Category: Artist
English level: upper
Years of experience: 0.5

Courses & certifications

Projector
Motion design beginner (2023)

QATestLab
Fundamentals of software testing (2018)

CodeAcademy
HTML & CSS (basic) (2015)

Goethe-Institut
Goethe Certificate C1 (2010)
I want to start a career as a motion designer and have a great desire to develop in this direction. Currently working as a freelancer. Thanks to my previous work experience in Support I acquired and improved such skills as empathy, responsibility, attention to details which could be useful in my new position. 

Tech Support Agent (English+German)
September 2019 - 2023 
Software MacKiev
• Troubleshooting software and hardware issues through Helpdesk system (tickets, Live Chat)
• Handling and resolving customer's complaints and requests
• Software strings translation (English-German)
• Participation in LQA, bug reports submitting 
• Working with beta-testers 

Team Leader of Customer Service Department (German+English)
January 2017 – July 2019
Outdoorer (InnWert GmbH)
• Organization of work processes, examination of goal achievement
• Consulting and training of employees
• Development of coaching documentation 
• Coordination of the Social Media team
• Processing of customer complaints
• Customer support and consulting (cancellation, shipping, etc.) by email
• Carrying out the return management (as well as processing the refunds in ERP)
• Ukrainian-German translation
I'm looking for a job as a junior motion designer to implement my creativity and improve my skills.