Position: CS Team Leader
Category: Support
English level: upper
Years of experience: 6

-Strong familiarity with the gambling industry. Sharp eye to details.
-Excellent working knowledge of communication CRM and QA tools, Zendesk
-Basic knowledge of SQL, DTP, InDesign, SDL Trados
-Dealing with administrative/management tasks (team-leading, training, quality assurance, interviewing, etc.) 
-Enthusiastic team player. 
- A flexible, stress-resistant person with great management, strong organizational skills, and perfect timing.
- Strong knowledge of Microsoft Risk and Fraud analysis
- Payment checking + Refunds
- Legal and BBB complaints research Full Moderation process
Experience in support 6 years 
Experience in hr +2 years 
Experience in managing a team 4 years
Having been involved in the customer service sector for 6 years. For the last 4 years working as a support manager.
As I appreciate the roles and responsibilities of the junior employee, I have always been able to establish a working rapport with other team members. This helps to breed a sense of solidarity and cohesion within what can only be called an extremely challenging atmosphere. Although I am interested in improving my current talents, I also hope to contribute to the success of the firm as a whole.
A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support, and training to team members and individuals. Additionally, I have experience in building a project from scratch and am most interested in such offers.