Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 2


February 2021 - May 2023
Home Tutor Self-employed | Online, Ukraine/Poland:

• Assisted students of all skill levels in core subjects, including maths
and English.
• Helped students complete homework by explaining questions,
processes and problem-solving.
• Encouraged students to achieve exceptional results, celebrating
successes and using positive reinforcement.
• Analysed student progress and prepared feedback to improve test
results.
• Offered subject specialist information, advice and support to learners
as part of teaching duties.
• Received, processed and organised deliveries within tight deadlines.
• Provided helpful, attentive sales support to generate positive
customer feedback.

June 2021 - November 2021
Sales Assistant Nashe Pyvo | Khmelnytskyi, Ukraine :

• Promoted special offers and loyalty programme with upselling skills.
• Processed cash and card payments during busy shopping periods to
minimise customer waiting times.
• Received and inspected incoming shipments, recording inventory
transactions with RF scanners to maintain accurate records.
• Kept sufficient inventory supply and stock on shelves and in
storerooms