Position: customer support, project manager, account manager
Category: Project Manager
English level: fluent
Years of experience: 10

- concluded affiliate contracts with more than 20 international partners
- initialized the project related to new service` provision to the customers and completed it
- organized and managed the provision of new service by the representatives of the company
- raised the amount of provided services from 0 to more than 1000 monthly 
- solved more than 1000 customers complaints
- found more than 30 productive employees to work in a team
Last position - Deputy director / Ukrtransagent CF LLC (Kiev, Ukraine)
Main obligations:
- implementing all administrative strategies within required time-frame
- creating  bylaw and policies
- employees onboarding/transfers/ offboarding
- monitoring staff activities according to existing policies
- maintaining competency in all organization policies
- building relationship with international partners
- analyzing the quality of providing services to the customers
- solving customers complaints
- planning marketing and sales strategy 
I am good at projects coordinating, enjoy communicating with partners, clients and colleagues. My goal is to input in the development of the company where I work.
I am very sociable and result-oriented person. I love managing teams and being responsible for the achieved result. I suppose that effective communication is vital part of the working process. I enjoy taking care of the customers and paying attention to all their quires, finding solutions and responding in a prompt manner. I am strict to myself – always want to obtain the best result of my work. I do not stop studying – it is my hobby to go forward.