Position: Support Agent
Category: Support
English level: fluent
Years of experience: 2

I become a favorite agent among customers quite often. While working in Gambling I built up a full metal jacket on my nervous system. Also, I am a reliable mediator between users and the Technical team.

On the last project, I contributed my personal experience in CS by writing Communication Guidelines for colleagues and future team members. And managed to simplify numerous internal processes within the team.
Hi there,

Please let me provide you here with a brief intro and key points of my resume:

My skills are based on four years of experience in content writing and advertising in digital marketing. Nevertheless, I reinvented myself as a Support Agent almost two years ago.

I gained solid experience in Gambling, FinTech, and Operational Platform.

Tools I am familiar with: G Suite, Zendesk, Freshdesk, Jira, Confluence, Miro, Polly, Lucidchart, Asana, Monday, Intercom, Notion. General understanding of how different CRMs and admin panels work included.
Remote job and friendly diversified team of professionals, for sure.

One important point – I would not like to collaborate with trading platforms.

Thank you for your attention. Stay safe!