Position: Support Monitoring Team Lead
Category: Support
English level: intermediate
Years of experience: 5

- Conducted a webinar to sell services to potential clients
- Created a successful monitoring team
- Created procedures for interaction between departments
Monitoring team lead with 5+ years of experience. I started as a support agent and now I lead a team of assistants. I worked with all types of customer support (inbound/outbound/chat/email/social media). I created and implemented interaction processes, quality scorecards, and motivational schemes. I have formed an effective team that consistently achieves its goals (average team score for 2022 is 4.1). I like to learn something new and apply it in my work or life. I have uninterrupted internet and electricity.