Position: Client Manager
Category: Support
English level: fluent
Years of experience: 2


Daily cooperation with end-users (emails, Jira tickets, calls):
- helping with system questions;
- organizing and conducting demo calls;
- preparing bills for new features and extra developments;
Interaction with the dev and support teams:
- double-checking tricky and common user's questions with the team;
- submitting bugs in Jira;
- organizing and conducting calls with the dev, support and product parts of the team.
Extra responsibilities:
- work with Confluence: collecting and transferring all existing system documents to one place;
- interaction with Confluence team for better organizing of our internal library.
- creating own articles.
Writing release notes after each weekly deployment release.