Position: Customer Support Team Lead / Operations Manager
Category: Lead
English level: upper
Years of experience: 4


• Customer support experience and Client-facing orientation;
• Lead a team of Customer Support specialists;
• Establish KPIs and processes to measure and optimize team performance;
• Work with Engineering and Product leaders to surface, prioritize, and track customer feedback;
• Experience with incident tracking tools and JIRA, ITSM Tools from Support Processes management side;
• Experience in system log analysis and associated root cause investigation;
• Strong understanding of Operation Processes;
• Good troubleshooting skills;
• Great communication skills; experience in conflicts resolution with Client and within Internal Teams.
Low bureaucracy, opportunities for improving skills, flexible working hours.