Position: Project Manager
Category: Product Manager
English level: fluent
Years of experience: 2

I am a quick learner with proven abilities in strategic planning, data analysis and leading the different teams at the same time. 

From the first month of my leadership, we began to improve the KPI trend month by month and at the end of the quarter of my leadership we were able to achieve the Healthy Market KPIs that were not achieved for a long time. I understand the value of setting up clear expectations on time in order to have healthy communications in teams and to have projects done before the deadlines. 

Moreover I am a people person with high energy and I believe that I can add positive impact to the team spirit in general and support to improve the healthy team culture.
Operations

1. Monitoring day to day the Market Health KPIs.
2. Creating quarterly / yearly strategic operation plans to achieve the KPIs.
3. Develop operations in order to use the company's budget in the most productive way.


Data
1. Creating Weekly Business Reviews /Monthly Business Reviews and presenting to the upper management.
2. Analysing unexpected changes in KPIs and providing clear narrative with the action plan to the stakeholders.
3. Conducting research about the certain operations in different markets and business lines in order to find out new procedures and proceed with the most relevant one.
4. Identifying major trends with the customer dissatisfaction and providing the feedback with suggested actions to the stakeholders e.g. Product Team, Campaign Team, Ops etc.


Stakeholder management

1. Leading the leaders of OS partners with 80+ members.
2. Being in constant communication with the L&D, OPS and Product Team in order to deliver timely information to the stakeholders.
3. Daily allocation / monthly schedule check to make sure that we have enough coverage based on the heat map.
4. Reviewing the WBRs/MBRs and providing all the necessary feedback due to business needs.


Team management

1. Building a healthy environment for an In-house team of 6 specialists.
2. Creating the monthly schedules and calculating the worked hours for the payroll. 3. Setting up the monthly/quarterly goals for each individually.
4. Daily tracking the specialists' performance and filling the data to the Performance Sheet of each.
5. Finding out the outliers and creating the Coaching and Improvement plans.


Hiring

1. Reviewing the CVs and tasks of the applicants. 2. Conducting the first round of the interview.
3. Supporting the new joiner with the onboarding and probation time.
4. Evaluating candidates feet for the role through the early stages of recruitment til passing the test period.