Position: Product manager, Project manager, Product analyst, Analyst
Category: Product Manager
English level: fluent
Years of experience: 3


Bolt. Supportability Analyst.
Tallinn. Estonia.
08/2021 – ongoing
- Extracted and compiled relevant data for the analysis using Looker and Sheets.
- Conducted data analysis and deep-dive to find technical and root causes of user friction.
- Documented and communicated findings to the relevant stakeholders from product and design departments. 

Bolt. CS for Eng/Rus speaking markets. 
Tallinn. Estonia.
07/2019 – 08/2021
- Addressed customer queries in a timely manner (calls, emails, chats).
- Participated in several side-projects with Operations & Fraud teams to smoothen the communication between the departments.  Enhance cross-functional team collaboration. 
- Created automations for internal procedures for CS agents and Team Leads.

Igluna. Taltech. Swiss Space Center. Project Management. Research. Team Lead. 
Tallinn. Estonia.
09/2018 – 07/2019
- Coordinated communication between Taltech University teams and Swiss Space Center representatives for 5 projects and a demonstrator in Zermatt, Switzerland. 
- Presented findings to ESA(European Space Agency) director, astronauts, students and scientists at the event.
- Conducted research on hypothetical autonomous long-term human habitat on the moon.

Digital Aid. Taltech. Project Management. Market Research. Design.
Tallinn. Estonia.
09/2018 – 01/2019
- Created 4 different iterations of medicine management product (digital concepts), which was in the top 10 Mektory, top 30 Ajujaht, and top 5 Riga Hackathon. Each iteration matched specific market need, for active people with chronic illnesses which required daily medication. 

CSB Battery. Hitachi Chemical. Sales. Customer Support. 
Rotterdam. The Netherlands. 
04/2016 – 08/2016.  
- Managed sales region and our largest customers. Assisted Sales lead in full sales cycles duties. 
- Conducted quantitative analysis of sales and tendencies. Automated ordering process in Excel.
I enjoy working with product since this is what I've been doing for the past 3 years in my Master's degree. Additionally, this type of work (mix of analytics + product + human-centred design) is something that I know I am very good at, and enjoy spending my time on. 

Culture is just as important. I would like to work in a team in which knowledge sharing, inclusiveness and openness to feedback is part of the culture.