Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 5

I have an extensive knowledge in banking industry
Flexible in IT industry: quickly adapt to new technologies and gain skills
Fluently speak Russian and English
MBA candidate at American University in Armenia (BA Concentration)
I'm a result driven Business Analyst with almost 5 years of working experience, 3.5 of which in Banking industry where I worked for 7 years:
Have extensive knowledge on Bank Products and Customer Service, 
Worked in Innovation Department, as a BA was Involved in different projects: Remote customer Onboarding,  Distance Channels implementation, CRM)
Looking for new exiting job to add business value and efficiently collaborate with teammates and external stakeholders.

July 2021- Present
Business Analyst at EPAM Systems Armenia
Project: Client is a world known company, that provides technology for electronic payment and POS transactions
Role Activities:
Working closely with Business Stakeholders on Business requirements (new Acquirers, Merchants, APM and Card Brands integration to the system, best-known retail brands payment support)
Creating functional requirements, refinement sessions with architects and engineering team, all scrum events.
Creating Mapping documentation between different APIs.
Tools: Jira, Confluence, Functional Specification and API documentations.

January 2019- July 2021 
Business Analyst at Ameriabank CJSC 
Project : Replacement of existing CRM Terrasoft with new Microsoft Dynamics 365, CRM Dynamics modules: Correspondences, Loan origination, Contracts, Marketing campaigns, sales. 
CRM Integration with core banking functionalities and Avaya
Role activities:
Requirements elicitation by using different techniques and tools: interviews, document analysis, website analyses, use cases, user stories etc.
Understand business needs for change, collaborate with stakeholders to confirm elicitation results and define the scope
Write business and functional requirements and trace the requirements status.

Tools: CRM, JIRA, Confluence, Core Banking Software
January 2018- January 2019
Methodology Specialist at Ameriabank CJSC
Project: New Live chat Service for Customer support
Activity: Requirements, live chat tools and vendor comparison analysis.
I'm interested in projects where I can see best defined business need and added value for the company and its stakeholders.
Would like to work in friendly team, with modern technologies.