Position: Customer Support Manager, Junior Project Manager
Category: Support
English level: upper
Years of experience: 1

The indicators of my work are: 25% higher performance of my team than the other eight teams; the friendly atmosphere in the team; all delegated work was done on time, and I was aware of almost all problems of agents because we have trusted relationships in my team. I want to grow professionally and am ready for difficult situations to manage.
My experience was gained while working with a big team as a Team Leader because I frequently had to perform the duties of our Project Manager. I understand that just one year of experience in this position would not impress anybody, but I know I can handle the PM role.