Position: Technical writer, knowledge manager
Category: Technical Writing
English level: upper
Years of experience: 3

Developed comprehensive project documentation and knowledge base from scratch within 3 month
10 years of experience with texts and content, 3+ years of work in product teams

1. Technical Writer/Documentation Manager, AgVend Inc., USA, 02/2022 - Present
- Developing an up-to-date knowledge base for developers and sales managers
- Gathering, structuring and proofreading information on platform functionality, used models, integrations, including financial and CRM systems
- Collaborating with QA and product managers

2. Technical Writer, MoodroIt, Ukraine, 12/2019-02/2022
- Wrote user instructions for chatbot development, including no-code and JS agent guides
- Described platform architecture and developed project documentation
- Participated in platform testing to ensure quality and reliability
- Contributed to the development and support of complex scenarios and agents for clients

3. Author, Cityfrog, Ukraine, 07/2019-04/2020
- Created articles, marketing texts, thematic collections, event reports and reviews
- Edited and proofread 
- Interacted with customers

4. Copywriter, Editor, freelance, 2013-2019
- Created articles, marketing texts and social media content in various fields (IT, medicine and healthcare, real estate, education, etc.)
Full circle content management, knowledge bases, QA collaboration, AI projects, ecological projects