Position: Customer support agent
Category: Support
English level: intermediate
Years of experience: 5


Upwork
Freelance Graphic Designer
04/2020 - 04/2023
I develop a quality graphic product for the needs of the customer.
This is creative work based on proper interaction with the client, understanding
his desires and achieving mutual understanding.

Monobank
Caring Service Agent.
03/2022-10/2022
A telephone customer service operator, I advise customers on tariffs and terms of service, guide them through the banking application, solve technical difficulties, help them find the right place in the customer's city and much more.

Amazon USA (Private Label)
Account Manager
07/2016 - 12/2021
Maintain the company's Amazon account on the PL strategy.
In-depth analysis of the niche and competitors, product selection and ordering,
communication with suppliers and customers, correspondence with Amazon
support.
I have a lot of experience communicating and supporting clients in different industries, now I would like to help clients in the gaming industry, I'm interested.