Position: Customer Service Agent
Category: Support
English level: fluent
Years of experience: 5

Achievements:
•	Ensured 100% availability of stationery supplies in the office.
•	Reduced the running cost of the reception desk by 30%.
•	Attained a 99% customer satisfaction rate based on the company’s feedback form.
Emsam Blinds and Curtain Limited (May 2021- till date)
Executive Assistant
Job Description:

•	Organizing meetings and booking meeting spaces 
•	Handling mail addressed to management
•	Creating detailed travel itineraries and travel arrangements
•	Taking dictation and minutes and subsequently writing them up
•	Creating presentations and reports
•	Keeping the current filing and database system in good working order, as well as looking for methods to improve it

Azuzu Interior Concepts Limited (October 2017-April 2019)
Customer Service Representative
Job Description:
•	Greeting visitors entering the office, inquiring about their needs, and directing visitors to the appropriate section.
•	Responding to visitors’ inquiries about the organization’s services.
•	Attending inbound and outbound calls.
•	Responsible for sorting emails and sending them to the appropriate quarter.
•	Maintaining the filling of customers’ treatment cards and updating customers’ information.
•	Assist in providing a professional solution to suit customers’ needs.
•	Ensure that receipt and issuances of items going to the warehouse are accurate and complete. 
Achievements:
•	Ensured 100% availability of stationery supplies in the office.
•	Reduced the running cost of the reception desk by 30%.
•	Attained a 99% customer satisfaction rate based on the company’s feedback form.

Shod Systems Nigeria Limited (August 2015-March 2016)
Administrative Officer/Secretary
Job Description:

·      Oversees and administers the office's day-to-day activities; develops policies, procedures, and systems that ensure productive and efficient office operation.

·        Assists the office with staff support, including handling walk-in and telephone interactions, maintaining calendars and travel plans, screening, analyzing, and responding to incoming correspondence, handling day-to-day problems and situations, and providing secretarial support.
·         Coordinates and attends meetings, conferences, and other special events; participate in committee discussions, if necessary.
·         Recording Office expenditures and filing of records.
Achievements:
·         Learned to operate new office technologies as they were launched and implemented.
·         Established good working relationships among clients/customers.