Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 1.5

Had an impact in improving customer support service on my previous workplace, Wirex. Was one of the first workers who were engaged in the phone calls (at the time, we only used ticket system and live chat support). Developed quite quick reaction due to the fact that I was mostly working on chats, day and night shifts.
I was a part of the Wirex community since the year 2021, working on resolving issues of many customers throughout my work history. I am familiar with the ticket system, quite quick in troubleshooting and overall can evolve well in the FinTech workplace. I have a good ton of knowledge in the psychology field, and believe that this impacts my work with customers well. I  overall enjoy talking to other people and resolving their troubles in one way or another.