Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 5


I currently work as a Customer Success Manager for an American leading EdTech SaaS company, managing a portfolio of 200+ accounts, mostly American and European educational institutions. I onboard and educate customers on the product, as well as perform up-sales activities. As a part of the team, I help to maintain a high LTV and keep the churn rate under 5%. 
I also have experience in managing a Support team and Support Quality Assurance.
Working for a product company, I've always been interested in converting user feedback into new features by collaborating closely with the Product team. In 2022 I completed a course on Product Management and Product Analytics, and I am currently looking for a role where these skills can be useful.