Position: Support Engineer
Category: Support
English level: upper
Years of experience: 8


Epam:
Monitoring and application support
Participation in incidents investigation and resolution.
Creating and updating technical documentation for app support. Jira and Service Now ticket management, SLA compliance. Communication between different squad levels L1/L3.
Technologies: Apache Tomcat, SQL, Linux terminal, Jira, Service Now, Confluence, IT Infrastructure Library (ITIL), Redash for MariaDB, SumoLogic, Grafana, MobaXterm, Microsoft Office, Nginx, Sensu, Atlassian stack (Jira, Confluence), ServiceNow, Rundeck.
KSTT:
I've provided technical support service for B2B and internal customers;
Performed monitoring of infrastructure and services.
I've performed investigations for technical problems and root cause analysis.
I've responded to any alerts or requests according to the SLA.
I was involved in communication with the R&D team and third parties.
I performed regular reports for internal users and external customers.
Technologies: Linux, AWS, SQL, CRM, Windows, Java, Mobile(Android/iOS) apps, 	AWS, Linux, Windows, Applications on Java and JS, Docker, Kibana, Sentry, CheckMk, Appdynamics, Testrail, Atlassian stack (Bitbucket, Bamboo, Jira, Confluence), Checkpoint Dome9, Imperva.