Position: Head of Payments\Product Manager\Product owner
Category: Product Manager
English level: upper
Years of experience: 6

quick сareer progress from customer service to product development in payments industry which caused by commitment to performance. Unfortunately covered by NDA.
However mostly all of examples are related to internal systems.
Profile

Dynamic, self-motivated and qualified specialist with analytical thinking. Working with cross-functional teams and highload complex systems. Have a proven records and experience from rendering qualified end user services to performance and development of business demands.

Job experience

Head of Billing department at NDA gambling company
October 2019 - October 2022

Product Manager at international payment service provider
April 2018 -  October 2019

-Managing key aspects of payments and data platform from strategic planning to deployment, bug handling, and optimization
- Collecting and analyzing metrics to drive implementation decisions
- Improving engineering standards and procesesses
-Collaborating closely with Dev,QA and other teams to define requirements, and set clear measurable goals for the team
-Working with partners to identify key needs, perform gap analysis,assess potential capabilities

Risk&Frad Manager at international payment service provider
January 2017 - April 2018

-Monitoring and handling of daily various risk and fraud metrics
-Analyzing and examination traffic behavior
-Estimating risk predicts
-Chargebacks and fraud alerts issues handling
-Optimization of clients conversion
-Cooperating with clients and partners in the matter of risk,fraud and billing

Customer Support Manager at global dating alliance
2016-2017

-handling 100+ calls per shift at English hotline with duties included signing up new customers, retrieveing customer data, presenting relevant product information,cancelling services etc.
-processing of incoming billing requests: refunds, discounts and chargeback inquiries etc
-troubleshooting customer payment issues
-Received an average 95% customer satisfaction rating
-Research complicated cases with prompting to provide more comprehensive service to customers
Looking for company with clear and adjusted processes (both business and administrative) as for employee as for employer