Position: ICT Specialist, Subject Matter Expert, Solution Architect
Category: Lead
English level: fluent
Years of experience: 5

Created a knowledge management process for a big corporation based on ITIL and KCS(Knowledge Centric Services approach). Created an api script for extracting knowledge from ServiceNow using Knowledge and Table APIs.
Worked as Tech Process Analyst/ Service Delivery Supported, created/improved Knowledge management process for Digital Workplace. Worked during Project Transitions and application implementation for big international corporations on the position of Subject Mater Expert/Solution Architect being responsible for communication with the client, creation and updating the technical documentation regarding the project: project plans, high and low level designs.