Position: Technical Support Specialist/Technical Support Engineer
Category: Support
English level: upper
Years of experience: 7


As a Technical Support Engineer I've been working in Billing application, HCM application, automation of bank documents for USA, mobile games industry, gambling. Experience from these different workplaces helps me to adapt to new systems in fastest and most efficient way. Working in small companies and big companies taught me to understand better conditions of working in such environments and focus on delivery with available resources. I construct good relationship with my team and trying to help through research as much as I can.
My duties included:
- constant collaboration with customers, including writing and online-meeting;
- search through specifications, help articles, previous cases, logs, Internet to find a solution for customer or workaround while fix is getting prepared;
- reporting issues in details for developers;
- testing of web-applications, API;
- work with database through SQL scripts to get data from it;
- monitoring alerts through different apps to inform Operations team about issues;
- definition of priorities of issues reported by clients to react accordingly, escalations of issues based on internal rules;
- preparing help articles and specifications updates.

In future I would like to try Lead position because through these years I learnt a lot from different teams. Now I have my own vision how support team should work. I hope you're not tired of reading the presentation of me.