Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 3

I am proud of being a team-player. I have reduced the number of mistakes in the whole team. 
Reducting of number of refunds in the company is essential as well : )
Smile Open Source Solutions ( 6 months)

- Attracting corporate clients(cold calls,meetings,presentations)
- Development and sales of integrated IT-solutions
- Full cycle sales management (customer search,identification of needs,the presentation of services

Brighta.biz ( 3 years)

- Provide customer support via chat and phone
- Provide support for existing clients
- Ensure that each customer receives outstanding service by providing a friendly environment
- Promote self-service plans to reduce the number of incidents
- Create a content for the social networks
- Being responsible for the new employee onboarding
I would like to be a member of company that allows me to develop my professional skills. Corporative culture at work should be on the high level, where everyone respects each other and tries to help in the different situation. It can be a product company or outsourcing, it actually does not matter.