Position: Customer Success Agent
Category: Support
English level: intermediate
Years of experience: 0.5

Additional Training
• 23/06/2021 certification in “Business Analytics” online non-credit course authorized by the University of Pennsylvania and offered through Coursera;
• 16/07/2021 “Strategic Business Analytics” online non-credit course authorized by the ESSEC Business School and offered through Coursera;
• Game design courses on DevToDev
Skills
• Intermediate in Excel
• Understanding of Agile methodology
• Languages: English – Pre-Intermediate, Russian and Ukrainian – native
Additional information
• good organizational, interpersonal and trouble-shooting skills
• mobile, flexible, proactive, adaptive, self-motivated, result-oriented and curios
• ability to develop and maintain good relationships with counterparts in a multi-cultural environment.
Working Experience
• CRM Manager 09.2021-11.2021
• Junior Game Designer in BG games 12.2021-02.2022
• Customer Success Agent in TruePartners
10.2022-now
Mathematical calculation of game balance;
Compilation of game mechanics;
Developmen of new features and monetization opportunities;
Conducting business negotiations with customers;
Maintenance of technical documentation and preparation of technical tasks.
I’m seeking for a place  where I would constantly see growth in my personal and professional skills,use creativity in my work and establish close relationships with my co-workers.