Position: customer care
Category: Support
English level: fluent
Years of experience: 4


Data Performance Engineer (SQUAD)
	•	Implemented marking objects on video and identified fluctuations on audio using a diverse set of tools and technologies.
•	Conducted detailed analysis of videos and audios based on specific predefined categories, ensuring accurate categorization and classification of content.
•	Produced comprehensive reports presenting the results of marking, providing valuable insights and actionable information to stakeholders and decision-makers.

Operator NBH (Ring Ukraine)
	•	Conducted rigorous content moderation in strict adherence to the company's policies and guidelines, ensuring a safe and respectful online environment for users.
•	Reviewed user-generated content to assess compliance with applicable laws and regulations, including identifying and addressing hate speech, bullying, harassment, and other prohibited content.
•	Scrutinized content for obscene language and assessed the presence of pornographic, violent, or mocking images such as photos or videos, diligently upholding state laws and safeguarding customers' positive experience.
•	Educated newcomers, imparting comprehensive training on content moderation procedures and company policies.

Projectionist (Movie Theater “Cinema Citi” LCC)	
•	Curated and designed playlists for weekly Digital Cinema features, ensuring a captivating and seamless cinematic experience for the audience.
•	Created DCP (Digital Cinema Package) content and features tailored to meet the specific requirements of clients and studios.
•	Conducted preventative maintenance on Digital Cinema servers and projectors, minimizing downtime and optimizing equipment performance.
•	Conducted preventative maintenance on 4DX technology equipment, ensuring optimal functionality and enhancing the immersive movie-going experience.
•	Troubleshooting complex technical issues, promptly resolving problems to maintain uninterrupted operations.
•	Educated newcomers, providing comprehensive training on Digital Cinema operations and technology, thereby fostering a skilled and efficient team.