Position: Customer Support / Account Manager
Category: Project Manager
English level: upper
Years of experience: 2


LCF IN PEACE CORPS • 2018/2019
Responsibilities:
•	Writing or modifying daily language lesson plans using Peace Corps Cambodia Competency-Based Curriculum (CBC) design and sends them to LCC to approve before classes.
•	Conducting language classes, making appropriate lesson modifications based upon the learning needs of the Trainees and feedback received from them.
•	Preparation all necessary materials, visual aids, activities, worksheets independently and/or under the guidance of LCC.
•	Helping Trainees to acquire cross-cultural knowledge and skills by acting as a language and cultural information liaison, by integrating cultural situations and discussions into language classes, and creating opportunities for Trainees to interact and ask questions in an open and unthreatening forum.
•	Submitting weekly progress report regarding Trainee progress in language acquisition, and cultural understanding. Providing timely and regular feedback to Trainees on progress in Language, cross culture and other areas. Makes recommendations regarding Trainee language status at the end of the training program.
•	Assisting Trainees in practicing language learning outside the classroom, especially language that relates to safety and cultural integration, encourages Trainees to interact with community people, establish contacts with institutions and obtaining resources at the local level.
•	Assuring appropriate technical vocabulary/language has been covered before field trips, school visits and facilitates practice of technical Language. Asks for assistance from trainers if necessary background materials have not been provided in a timely manner.
METHODIST OF INTRODUCTORY LESSONS  / SALES MANAGER • 2020/2021/2022
•	Conducting the first meeting with a potential client (demo English lesson).
•	Determination of the level of the English language (according to the CEFR system) and the recommendation of the course of study at the  school.
•	Presentation of the benefits of studying at EglishDom to a potential client.
•	Dealing with doubts and objections of the client.
•	Keeping records of lessons learned.