Position: Head of Customer Support
Category: Support
English level: fluent
Years of experience: 8

My personal achievements, among others, include CS team's transition to a new schedule - 24/7, and creation of one of the best Community management teams in the field of crypto gaming (p2e).
My main focus and field of activity is Customer Support. For over 8 years I've been providing a professional remote customer support services for : PSPs (payment processors), blockchain projects, trading platforms, gambling platforms, e- commerce, etc.

I was taking part in all operations, from interviews with candidates and developing work procedures, to new clients onboarding and corporate finances managing.

My personal achievements, among others, include transition to a new format of work 24/7 and creation of one of the best Community management teams in the field of crypto gaming (p2e).

I know exactly how to:
- define tactical and strategic goals;
- handle clients activity;
- build and lead a strong team of people who complement each other and don't need oversight; - build work procedures to optimize workflow;
- drive a successful activity pursuing a company's goals.