Position: Sales Team Lead, Operations Manager, Project Manager, Product Owner
Category: Sales
English level: fluent
Years of experience: 9

development and implementation of a functional scheme of work, quality control, performance control, and necessary interfaces for the sales department; development of professional tools for sales and retentions department; automation of business procedures and processes
TemplateMonster, 2012 - 2020
2012 - 2016 - Sales Manager/Shift Manager
- hot and cold sales via phone, chat, email
- sales reports management
- employees work analysis
- sales channels analysis and optimization
- sales scripts development
- sales training organization

2017 - 2018 - Sales/Retention Team Lead
- sales reports management
- material and non-material motivation systems development
- KPIs - development and implementation
- daily monitoring of sales and quality indicators
- development and implementation of QA system
- phone, chat, and email scripts development
- customer portrait development
- procedures and workflow development

2017 - 2020 - Project Manager/Product Owner (CRM/Chat/Chatbot) / Business Analyst
- systems management and administration
- dev team recruitment
- development and implementation of new features
- analysis of business processes with further implementation within the tools
- writing technical description
- controlling and testing completed tasks

2019 - 2020 - Sales Operations Lead / Sales Operations Tech Lead / Business Analyst
- development of a personnel training system
- training of new personnel
- optimization and automation of internal processes of the department
- administration of working tools of the sales department
- sales analytics
- sales report management

Opinov8, 2020 - current time
Sales and Marketing Operations / Data Analytic / Partnership Manager
- development of sales and marketing automated reports
- data processing, management, and analysis
- optimization and automation of sales/marketing/recruitment procedures
- documenting business procedures (inner/outer projects)
- managing partnership relationships with vendors (GCP, AWS, MS)
- CRM administration
not interested in sales manager and business development manager positions