Position: Computer science
Category: Other
English level: upper
Years of experience: 5


IT Support: Adesoye College,Offa, Kwara State NIGERIA – 2018 – 2019/12, 

 Innoson Kiara Academy, Emene, Enugu State NIGERIA (ICT Lecturer) – 2021/07 – 2023
 
Sunflag Nigeria Limited, Surulere Lagos State – 2012 (SIWES). 

Provided 1st level and 2nd technical support for users.

Ensured quick resolution of user concerns on IT issues.

Managed the computer lab effectively.

Achieved a user satisfaction rating of 4.9/5.0(17%higher than 
average);consistently logged and monitored ticket status to ensure fast, quality 
resolution of every issue

Provided 1st level and 2nd technical support for 150+users.

Created support documentation that empowered and enabled user community to 
extend skills, leverage system features and find resolutions to questions without 
intervention from support team.