Position: Sales Manager
Category: Support
English level: fluent
Years of experience: 2


•English Teacher
Developed lesson plans and activities to engage students
Monitored student progress and provided individualized support to ensure academic success

•Beauty supplies store manager
At the young age of 17 I started my first business, at first offline and after online I was reselling beauty supplies from world famous brands.
Managing whole product journey - from the communication with the distributor to gift wrapping, packaging, and shipping items within twenty-four hours of order.
Utilized sales techniques and strategies to build customer relationships and close sales.
Analyzed sales trends and customer feedback to identify areas of improvement and recommend strategies for increasing sales
Constructed a strong customer base by engaging with customers in a sincere and understanding manner, quickly solving any issues, and following up with customers to see if they were satisfied with their purchase.
Accurately presented merchandise with high-quality photos and detailed descriptions.

•Customer Support Representative/ Shift Manager
Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently
Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
Used customer relationship management (CRM) systems to accurately track and manage customer data
Developed effective communication and interpersonal skills by working with customers, colleagues, and supervisors
Assisted customer support team with technical issues, troubleshooting a variety of hardware and software problems