Position: Technical Support (Team Lead)
Category: Support
English level: intermediate
Years of experience: 9


Professional summary: enthusiastic technical support engineer with 7 years' proven troubleshooting experience. Seeking Support/Data analyst position in a dynamic IT department.
Personal profile: verbal communication and listening, technical and software knowledge, problem-solving and critical thinking under pressure, time-management and multitasking

What I do: 
Working with gambling projects, solving technical problems/tasks (Jira), communication with b2b partners, active participation in various integrations, communication with DEV/QA/PM teams, minimal testing, reading documentation, editing documentation(Confluence)

Experience:
	Technical support engineer 2nd level(pre team lead) at Innovation Group (12/2019 - until now) - Remote (UA).
	Warehouse employee, logistics at "Booxpress Gmbh" (02/2019-09/2019) - Berlin (DE)
	Lead of photo equipment repair department at “Paparazzi”(8/2014-11/2018) - Odessa (UA).
	Assessor at "Yandex" (4/2014 - 8/2014) - Odessa (UA)
	IT monitoring\support specialist "Fermer"(9/2010 - 4/2014) - Odessa (UA)