Position: Customer experience manager (former)
Category: Support
English level: fluent
Years of experience: 4


I have 2 years experience of being a Customer care representative. That includes 24/7 customer support via all means of communication (chats, calls, CRM). Solving problems, creating long-term value for customers, and stewardship of the communication between the customer and the freelancer over CRMs.

Then was promoted to a Customer Experience Manager position, which included handling complaints and providing appropriate solutions, building client relationships by responding to inquiries, and identifying and assessing customers’ needs. Have experience working with Jira. 

Looking for something that includes interaction with customers, working in CRM, and using critical thinking and creativity to find solutions and satisfy customers' needs. I am a quick learner and always ready to face new challenges.