Position: Head of customer support
Category: Other
English level: intermediate
Years of experience: 11

- 11 years of experience in the gambling industry,

- developed and implemented a unified training system, with the successful result of being selected and trained more than a hundred of specialists for 10 Contact Centers, including distributed locations in Ukraine, Romania, Croatia, the Republic of Belarus, Georgia, Latvia, Serbia and Brazil;

- the author of the unique trainings "Betting basics" and "How to serve conflict and gambling customers"

- remotely created 2 contact centers  from scratch with distributed locations in Ukraine, Latvia and  Serbia, Brazil
Specialist in building and managing contact centers in the gambling industry. 11 years of experience in this field, 8 years in leadership positions.

I have experience in developing and implementing a unified training system for customer service specialists. Also, I specialize in the development and implementation of customer service processes and procedures, the development and analysis of the reporting of the work of Contact Centers, the development of a quality control system and a motivation system for CC employees, optimization of processes in the Contact Center and creating Сontact Сenters for the gambling industry from scratch, including in a remote format.

I provide services for auditing the work of Сontact Сenters and recommendations for improving the work of the CC.

I provide services for drawing up a plan for creating a Сontact Сenter from scratch for your project with the calculation of the budget for the СС and launch  the project with further support and calibration of the processes of the Сontact Сenter from 1 month.