Position: Head of the Support department
Category: Support
English level: fluent
Years of experience: 7

In my former company, I succeeded in creating team KPIs and keeping the team performance at a consistently high level. Reduced attrition by selecting the right candidates and proper training period. The result I am proud of the most is 2 teams with stunning performance and trustworthy relations with the clients, as a result.
4 years in Customer Service service in an outsourcing company. 
2 years worked as a Customer support representative on 2 different projects. (Tickets and chats).
2 years worked as a team leader; managed 2 teams for 2 different vendors. The total amount of agents varied from 12 to 22.
My primary duties as a team leader were to track agents performance, make sure that we were delivering the expected level of service to the client; hold team meetings and coaching sessions with agents, identify improvement opportunities areas; prepare reports and hold client meetings; etc. I was managing remote multi-national Customer Support teams.
Can provide full CV if required
Would love to join the project to bring the value and experience I already have and will be happy to enrich my skills and knowledge.