Position: Technical Support
Category: Sysadmin
English level: upper
Years of experience: 6


Providing support for hosting company customers via LiveChat and HelpDesk;
• Performed investigation and troubleshooting issues related to Apache/IIS/MySQL/MSSQL servers, PHP/ASP/ASP,net/CSS/HTML;
• Problem identification and fixing issues related to popular CMS and their plugins: WordPress, Prestashop, Joomla, Oscommerce, Drupal, Zen Cart;
• Problem analysis and providing support for issues related to mail service: mail delays, setting up mail clients, mail forwards and autoresponders, blacklisting/whitelisting, mailing lists;
• Assisting customers with technical and billing questions;
• Escalating customers' issues and handling cross-department communications;
• Consistently improve customer satisfaction through an expert resolution of conflicts, issues, and concerns.
- Assisting and fixing problems with cPanel and WHM.
- Working with VPS and Dedicated servers.
- Fixing problems with the DNS system and zone.
- Helping with problems related to spam or mass mailing activity, blacklisting/whitelisting, spam filters.