Position: Customer support (non-technical)
Category: Support
English level: fluent
Years of experience: 5

Building a well-coordinated work of many processes, achieving significant results in negotiations with partners for collaboration and integration, writing a large number of manuals necessary for use by team members and customers, etc.
Customer support L1/L2. Processing all requests from users. Distribution of requests by departments, control of request processing at all stages, responses to users. Customer feedback through the ticket system, e-mails, social networks. Correspondence with partners and clients. Settlement of difficult situations, problematic requests, and payment queries.