Position: Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 8

I previously worked as a Customer Support Team Lead. I have played an instrumental part in monitoring and improving team performance. My main responsibilities were:
-  lead the team of customer support specialists 
- monitor team performance and prepare feedback
- manage customer support knowledgebase
- onboard new agents
- alert product and engineering teams in case of urgent issues reported by customers
- investigate user issues and work closely with the Development team to resolve them
Senior Technical Support Engineer 
Nov 2020 - Present time

Customer Success Manager
Oct 2019- Oct 2020

Customer Support Team Lead 
Oct 2017 – Mar 2019, Kyiv

Support Shift Lead & Sales Manager
Jul 2016 – Mar 2017, Kyiv

Customer Support Representative
Sep 2014 – Jul 2016, Kyiv
I'm looking for a job in a product company with opportunities for professional growth, where I can apply my knowledge to help support team execute on improving customer experience and developing a product.