Position: Technical account manager, OPS, Support L2
Category: Other
English level: upper
Years of experience: 8


Managing VoIP Cloud based technologies. Integration of VoIP services to client's business processes and to CRM systems. Customer management and support L2, onboarding training with follow-up technical support for worldwide clients. Creation and configuration of PBX and related services. Project management and optimization of work environment.

Technical Skills
- API tools: Postman
- Ticketing: Zendesk, Freshdesk
- Task tracking system: ClickUp, Jira
- VoIP and basic network protocols knowledge
- Monitoring tools: Kibana, Grafana
- Analytics: Google Analytics, Sisense
- Design Apps: Photoshop, CorelDraw.
- Project-management apps: Teamwork, Monday.