Position: QA Engineer
Category: QA
English level: intermediate
Years of experience: 0


Customer Support Lead & Affiliate Manager & Support Manager
1) During each 12-hour shift, I provided assistance to more than 120 clients using a variety of communication channels such as live chat, email, and messengers.
2) To improve response time to client inquiries, I created and implemented a helpdesk system which resulted in a 30% reduction.
3) Additionally, I conducted testing for over 70 games and 5 websites and prepared detailed reports with recommendations for improvements.
4) As a content manager, I created and translated more than 500 materials for website publication in Ukrainian, English, and Russian.
5) In order to maintain strong relationships, I resolved over 300 inquiries and requests from more than 50 webmasters.