Position: CTO, Head of IT, Head of  Technical Support
Category: Other
English level: upper
Years of experience: 11

I perform cross-business duties as a single point of contact for all Businesses in the company and partners, which has simplified communication and increased effective interaction.
• I introduced the outsourcing of printing in the company, which allowed me to free up human resources and save the company's money (savings from UAH 1 million per year).
• I changed the process of providing services, which allowed to reduce the time of processing and execution of requests by technical teams. support twice.
• I increased user NPS by 20% to 85%.
• I developed and launched a new innovative product (device), which is 25% cheaper than existing analogues on the market. Managed production and deployment, including technical and business aspects.
• I received confirmation of interest in the product (device) from other manufacturers and the economic feasibility of its use.
• I introduced new innovations in the equipment of the Silpo chain of stores, which allowed to improve the user experience of customers and improve the work of the staff.
• I introduced new innovations in TRASH network stores, which improved the user experience, reduced labor costs and reduced the cost of equipment by 70%.
• In crisis situations, ensured stable provision of Business services to clients without quality loss when reducing support teams.
• Ensured a 20% reduction in the company's equipment outsourcing costs.
More than 15 years in IT.
Starting from the position of computer systems engineer to the position of deputy head of the IT support department.
Participated in and led projects to optimize the company's IT infrastructure, optimize and reduce costs, as well as projects to automate the company's business processes. Organized the technical start-up of the company's new businesses.
Successful experience in recruiting, team building, writing and monitoring road maps, setting goals.
Good contract drafting and negotiation skills.
Good budgeting and planning, cost control and KPI skills.
Ability to lead processes of creation and implementation of new technical solutions and products.
I can work effectively under pressure
I am looking for a company in which I can apply all my knowledge and skills for fruitful cooperation, increase of profits, development, improvement of reputation. I am also interested in my professional growth as a specialist and the team I plan to work with.