Position: Customer support
Category: Support
English level: intermediate
Years of experience: 4

Understanding of SDLC, Waterfall, SCRUM, Kanban
Complete course "Excel for business"
Course "Project management in IT" is in progress
Сourse to improve the level of English is in progress
Supervisor of Incoming line  Parimatch Tech

- Analysis of the product to determine its effectiveness, convenience, practicality.
- Conducting research on the relevance of the product to users.
- Experience in managing a team and building a workflow.
- Data analysis and improvement of work processes.
- Defining goals and introducing projects to achieve them.
- Employee monitoring, KPI setting, dismissal, online and offline training.
- Statistics and SLA, quantitative indicators of each employee.
- Constant work with tables Google, Excel, OFFICE, Calendar, Documents


Customer Support operator
- Incoming calls.
- Chats.
- Sending letters.
- Work with internal CRM systems.
- Dealing with customer objections
- Project outgoing calls users to identify needs
- Processing requests of the operational component
- Work in Zendesk, Salesforce, Talkdesk