Position: Account Manager, Project Coordinator, Project Manager, Business Administrator
Category: Project Manager
English level: fluent
Years of experience: 4

Workflow and standard operation processes optimization, successfully managing and making sure my team’s tasks are completed and met. Successfully maintaining and administrating a Salesforce lead/records database. Running and administrating 2 e-commerce businesses at the same time.
Job Title: Project Coordinator

Tasks: 

My tasks as Project Coordinator in Upwork Premium Services team included:
* Measuring the efficiency of the services our team provided by means of contrastive analysis & reporting
* Delivering overall administrative support of the program
* Importing & maintaining lead data in Salesforce
* Monitoring & reporting team's activity on overdue tasks/tickets
* Handling high-value escalations sent by internal teams 
* Revising current processes and making improvements/amendments


Job Title: Online Store Project Manager (remote)

When working on this project I managed to optimize the workflow by delivering high-quality customer service, handling a big volume of time-sensitive tasks and being result-oriented.

My tasks included:
- Managing backend admin panel
- Working with hosting infrastructure (managing dedicated servers and businesses, 1-st line support)
- Dispatch management
- Resolving support tickets

Job Title: Talent Agent Admin & Talent Specialist

My role as the Admin & Talent Specialist included:
* Sourcing high caliber talent for Upwork internal teams and Upwork Clients
* Conducting video interviews with Upwork Freelancers from Americas, Europe & Asia
* Creating & handling Jira tickets
* Optimizing operations and looking for ways to improve both the efficiency and quality of the program
* Creating, maintaining and improving SOP documentation

Job Title: Magento E-Commerce Project Manager

My key responsibilities as Project Manager and Business Manager included:

- Creating and assigning tasks to the dev team, improving UI optimization
- Cooperation with SEO and marketing team
- Conducting performance review meetings
- Establishing cooperation with manufacturers/suppliers worldwide and setting them up as vendors
- Managing stock, configuring payment, shipping methods and shipping rates in Magento
- Managing orders, dispatch, and refunds
- Dealing with customer inquiries and resolving complaints
Big project, with a well-structured team, standardized operational procedures, yet with room for improvement. It can be both an outsourcing or a product project.