Position: Operations Engineer / Customer Support
Category: Support
English level: fluent
Years of experience: 4


Early 2016 I started as a Customer Support Representative in a web hosting company.
Mainly I worked with domain names, but around a year after starting there, I took over more complicated hosting-related responsibilities. As my additional task in that time I was an infospace coordinator in the department, handling creation and update of both internal and external documentation.

In early 2018, I worked abroad as a Subject Matter Expert (Latin America). This was a brief business trip, for a total of three month.

Since coming back to Ukraine, I passed additional training and overtook the responsibilities of a Team Leader. For around a year I've been managing a team of around ten representatives of different skills, experience levels and background.

In 2020 I've decided to leave and challenge myself at a more tech-oriented position - a Support Engineer at a high-profile fintech company. Since then I've been working as a Support Engineer / Python Scripter / Dev integrator in a couple of Fintech companies.
My responsibilities there were mostly maintaining of client and demo environments - technical investigation of product issues, communication with clients and the Dev team, some Python scripting and general Linux troubleshooting.