Position: Customer Support / Sales
Category: Other
English level: fluent
Years of experience: 2


- Excellent written and spoken languages (Russian, Ukrainian, German B2, English B2)
 - Management of the delivery teams (hospitality industry, customer support industry)
 - Daily communication with the clients and partners. Conflict management, clients issues solving.
 - Project documentation preparation (working schedules, inventory documentation, procurement planning, etc.)
 - Work onboarding, briefing, and setting up the tasks. Monitoring the quality of the deliverables and giving feedback 
 - Ability to think critically, strong strategic planning and project/program management skills, multitasking
 - Work with Management services (BitBox CRM, RKeeper, etc), MS Office, and Google Suite skills 
 - Excellent organizational skills (team management, event organization, building internal infrastructure, keeping the workflow and deadlines, etc.)

9/2020  - current time
German IT Company
Team Lead of Customer support department

- Directing employees engaged in accepting and receiving inquiries and calls, evaluating, investigating, and settling claims and complaints of customers. 
- Providing support, mentoring, and professional growth development for employees, conducting workshops. 
- Analyzing statistics, recruiting, and mentoring customer service agents.
- Managing new tools implementation process/team onboarding (LeadDesk)
- Supervise schedules and assignment of duties for the customer service team 
- Target counties: DACH region.


6/2020 -9/2020
German IT Company
Foreign Trade Manager

Responsible for daily communication with the clients, tickets processing and procurement documentation maintenance, taking part in new employees onboarding.

6/2019-12/2019 
AIDA Cruises
The Restaurant Manager
Europe, Caribbean

Responsible for overseeing the daily operations of a restaurant, hiring and training restaurant staff following company policies, speaking with diners to address concerns or solve problems, and creating work schedules for restaurant staff.
I'm open-minded and ready to dive into new areas and grow as a professional.