Position: French
Category: Support
English level: upper
Years of experience: 3

Management School including Courses on “Team and People Management”, “Communication”, “Empathy”, “Public Speaking”, “Conflict Management”, “Time Management” (2021);
Training on Coaching Techniques from Nataliya Romanenko (2019);
Training on Effective Communication from Mariya Artysh (2018);
Coaching Courses from Elena Ryzhkova (2018);
Training “Emotional Intelligence” (2017);
Training “Deep Motivation” (2017);
Public Speaking Courses from Andriy Stepura (2016);
All-Ukrainian Student Olympiad in French (2014).
Performance & Quality Assurance Coordinator at Clario
05/2019 - 09/2021
managing the team of sales coaches to achieve and exceed the company’s KPIs;
introducing and improving the sales techniques in Sales department;
preparing the sales scripts for new products and services provided by the company and its partners;
regular coaching and mentoring of Sales, Support and Billing Agents;
providing sales and motivational trainings for Sales, Support and Billing departments;
planning and implementation of different projects in order to achieve the business goals and company’s KPIs.


Sales Coach at Zoom Support
10/2015 - 05/2019 
regular coaching and mentoring of Sales, Support and Billing Agents;
providing sales and motivational trainings for Sales, Support and Billing departments;
preparing the sales scripts for new services provided by the company and its partners.