Position: Technical Support Engineer with DevOps skillset
Category: Support
English level: upper
Years of experience: 10

Successful project: Adbank 4, October 2013 - June 2015 (Adstream)
Web Academy, DevOps for System Administrator
Technical Support Engineer - Epicentr M

System monitoring, initial system analysis and further escalation (Grafana, Graylog, Prometheus).
Reproducing of bugs on test environments and creating tickets in bug tracking system, investigating unusual behavior of the system, services etc.(Rancher, RabbitMQ, MongoDB, Elasticsearch, pgAdmin, Swagger, bash, python etc)
Processing of incoming chats and applications in SD, their prioritization.
Providing consultations on working with the system to both external and internal clients.
Interaction with the development team.Updating knowledgebase, creating instructions for colleagues and clients.

Technical Support Engineer (DevOps Team) - PDFfiller.com 

Monitoring (Zabbix, Grafana, Kibana, Prometheus).
Familiar with log analysis tools such as ElasticSearch, Kibana.
Cloud experience with AWS (EC2, ECS, ECR, IAM, CloudWatch, ElastiCache, RDS).
Docker, DockerHub, GitHub (Management of users access, team management, repository creation, etc),
Experience with TeamCity (Investigation of failed\stuck builds, configuration of build steps, build configurations, changing variables, server diagnostics and logs, manage users permissions, groups, roles etc.), Jenkins.
Jira, Confluence.
Basic bash, Python
Basic Terraform

Middleware Support Specialist - PJSC "Alfa-Bank". 

   Support, configure, maintenance of WSO2 middleware products:Enterprise Service Bus, Web Services Application Server, Application Server based on RHEL,
  Deploying of proxy- and data- services to production environment, taking part in migration and upgrading different systems, supporting RabbitMQ, Flink Integration Platform, etc.
    Processing and resolving client's requests, regarding different issues with services and workflows on production environment, collecting info and analyzing logs, escalating issues to appropriate support teams, applying fixes, working closely with dev teams, DBA, Network etc.
Linux (command line),ESB, WSAS, AS, VisualVM, JMX, Windows, Zabbix,SQL,SVN, SOAP, XML, Oracle, PostgreSQL, Jira, Confluence, HPSM
Friendly team, comfortable office, professional growth, health insurance, English courses