Position: Account Manager/Customer Success Manager
Category: Other
English level: upper
Years of experience: 5


6+ years in lead generation, business development and account management. 

For the past 3,5 years, I've been working within the account management field building and maintaining clients and partner relationships with US and European companies. As an account manager, I've been working with development teams of various sizes (up to 10+ devs on one project) on multiple projects (up to 20 projects at once). My responsibilities included outstaff teams management, client requests management, working with NPS, contracts extensions, gathering clients' feedback for social media profiles, and building referral programs with existing clients and partners.  
As for internal communication, I've been working closely with tech, financial, HR, recruitment and delivery departments to create a stable workflow within the company. 

Also, I have experience working with cold requests, making estimations and proposals for potential clients with technical teams, and presenting ready offers to clients.
I'd like to avoid any direct sales activity including cold mailing/calling, but I'm fine with upsell activities. 
I won't work with any clients or teams from russia, even if they've relocated somewhere else.