Position: QA Engineer
Category: QA
English level: upper
Years of experience: 5

- Worked with Atlassian: Jira, Confluence, TestRail and with Microsoft: Azure, Test Labs
- Experience working as first and only QA in a team;
- Experience working since project start;
- Experience working with multiple teams;
- Experience in writing, creating, updating, reviewing: test, development, onboarding, mentoring, configuring documentation;
- Experience working with integrations;
Functional & Integration testing of Product on platforms: ChatGPT, Copilot, SalesForce, Zendesk, Genesys, Five9, SAP C4C, Nice CXOne, Slack, Kustomer. 
 Product which can be described as: Knowledge Management System (SaaS, B2B) with CMS and TMS integrations with multiple smart features, for example: AI and/or Context Mapped Agent's answer Suggestions. 
 In this position key objectives worth mentioning are: 
- Obtained experience for configuring and working with communication channels of mentioned integrations: IVR, SMS, web Chat, Email, Voice call;
- Became Product & Integrations knowledge keeper; 
- Wrote comprehensive documentations and shortcuts on topic: "How to easy and painlessly configure and prepare test data" - thus described and optimized time required for testing: from 1 day spent on configuration of environment to 2-4 hours;
- Create and update UI and API test cases for every previously and new developed features;
- Conducted and prepared for Planning and Retrospective meetings;
Framework: CI/CD;
Tech Stack: Rest API, GraphQL, AWS (S3, DynamoDB), MongoDB, Kibana, CloudWatch, DataDog, Mixpanel;
Tools: Jira, Testrail, Confluence, Postman, web-browser developer tools;


Worked with product since BRD (business requirements document) to a release stage. 
 The Product: Web App based on WebInfinity Platform integrated into Microsoft Dynamics 365 CRM for business' clients like: Resellers, Retailers, Alliance, etc -- what would later on allow them to verify themselves as business client, handle marketing content, make orders and negotiate prices. Gained experience working and testing features as: SSO and 19 localization languages. Conduct static testing and provide user stories and suggestions for product development.
Gained extra or first experience with: API, Static testing, SSO, CRM.
Framework: Scrum;
Tech Stack: Rest API, Microsoft Azure;
Tools: Microsoft Test Labs, Postman, web-browser developer tools;


Worked with client-server desktop application "Ubisoft Connect" and internal web application (Portal) designated for Games distribution, promotions, sales.
 As an only and the 1st QA in new team focused on: creating test cases and test suites, writing documentation, integration testing, regression, features tests, preparing for SCRUM planning and new scrum iteration;
- Gained experience of working tightly in multiple Agile teams of developers and stakeholders according;
...
I don't have any NOs about future position.