Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 11

- Implemented Medical information system in over 100 clinics with over 10000 users; 
- Implemented and supported projects in agricultural sector with several external integrations (more than 1500 customers in more than 400 locations);
- Implemented and supported CRRegister;
- Created the technical support department for clients from medical institution (100 to 900 calls daily, about 20 members of department)
1. Project manager of complex information system for one of state organisation in medical sector in Ukraine.
- Upgraded old system;
- Implemented new subsystems;
- Participation in the construction and implementation of CISS (Comprehensive Information Security System).

2. Team Lead of Technical Support of medical information system. (management of more than 20 team members):
- Building a user support process:
- Search and selection of specialists in the department;
- Training for specialists;
- Connecting and configuring telephony;
- Connection and configuration of the helpdesk system (Atlassian JIRA);
- Creation and maintenance of an information site for users - news and instructions (Confluence);
- Planning of webinars, training, and user testings;
- Interaction with the product development department;
- management of the performance indicators of the department.
Built department, management of the performance indicators of the department (less than 2% missed calls, over 93% of user requests successfully processed according to SSL).

3. Participation as a Project manager of the healthcare system (MIS, LIS)

4. Project manager of CRRegister
- Manage the project, including planning, management of tasks, priorities, risks, and doing;
- Team management;
- Communications with the customers and administrators of the System;
- Participation in the construction and implementation of CISS (Comprehensive Information Security System);
- Implementation of the System;
- Support users of the System.

5. Project Manager of Veterinary information Systems.
Implementated the Unified Information Analytical System of the State Veterinary and Phytosanitary Service of Ukraine

15 years of experience in the development/implementation of IT systems

Improving my English and soft skills