Position: Application support engineer
Category: Support
English level: fluent
Years of experience: 6


I would like to become an automation QA engineer, that's why I'm currently learning Python. Below are the tools that I'm using and briefly regarding my previous experience.

Application Support Technician

SQL (Postgres), Jira, Kibana, Grafana, (REST API) Postman, Zendesk & Salesforce, Azure.

L2 Technical support

•Taking care of the most sophisticated problems that were reported.
•Proper investigation in accordance with the set standards in the company. 

Shift Lead

•Escalating the most critical issues to the Dev teams and management.
•Assigning and sorting tickets among the team members on shifts.
•Being on the cutting edge of all the ongoing problems.•Escalating the most critical issues to the Dev teams and management. •Assigning and sorting tickets among the team members on shifts. 

Technical Support Professional

•Working as L1 support with external/internal vendors and B2B partners.
•Reporting bugs/release issues and forwarding requests to the relevant departments.
•Managing daily tasks by using Jira, Azure Devops, Grafana, Kibana, ServiceNow and different CRMs.
•Work shoulder to shoulder with Dev teams to meet ETA for vendors.
•Meeting an SLA on assigned tasks and supervising other teams for the same.