Position: Sales Manager, client support manager, call-center
Category: Sales
English level: pre
Years of experience: 8


Co-owner of a private IT school
RoboCode Company (September 2018 - February 2022)

- support for the efficient operation of the department
- control of KPI indicators
- holding meetings with the team to set goals
- negotiation
- recruitment and training of employees
- generating reports
- profitability control
- increasing the company's sales by 45% in six months

Private IT school manager
RoboCode Company (September 2017 - August 2018)

- customer acquisition
- direct/telephone sales B2C
- organizing and conducting advertising campaigns
- conducting open lessons
- work with CRM
- advanced PC use (MS Office, Canva, Lightroom)
- assistance in the development of internal company standards
- mentoring the opening of new branches of the company
- personal responsibility for the result
- 90% satisfied customers

Hotel complex manager
"Chervona viburnum" (June 2017 - August 2017)

- meeting, accommodation and registration of guests
- coordinating the internal services of the hotel
- monitoring compliance with the rules and standards of the institution
- work with couriers
- prompt resolution of questions and requests of guests
- records management

Account manager/coach 
FitCurves Company (August 2014 - May 2017)

- monitoring the level of customer satisfaction
- holding lectures
- training
- conducting interviews
- generating reports
- winning the "Favorite trainer among club clients 2015" award