Position: Customer support/Customer care
Category: Support
English level: fluent
Years of experience: 2.5

I know that I had a bond with some loyal customers from my previous work. I always feel empathetic towards them and I want to help them as much as I can.
My main accomplishments are:
- a lot of customers were satisfied with the service I provided and left positive feedback
- I helped to solve 500+ complicated cases
- I trained 10+ new people to work in the company
- I wrote FAQ and Help guidelines for some of our products as well as some support guidelines based on incoming inquiry analysis
- I detected a chain of fraud accounts by noticing similarities in user profiles
Previously, I worked as a customer support specialist in a marketing company for over 2 years. I quit my job due to personal reasons (I was a university graduate at that time). 
My main responsibilities were :
-to consult customers about the service via phone, Zendesk, emails, CRM 
-to help them set up accounts, choose plans/features, 
-supervise their accounts and orders, help to solve any issues they could have in compliance with our company's policies.
-to participate in B2B and B2C negotiations on behalf of the company
 I was also promoted to supervise my junior colleagues, having worked a year and a half (these were additional responsibilities,not a new position)
I love helping others and I love problem-solving aspect of the job. 

Currently I am learning technical support fundamentals as my background is not technical
I want to find a company with great corporate culture, a company that will provide opportunities for professional growth and a friendly team I will work with.

P.S. I am not into sales and cold calling.

Thank you for looking at my profile.