Position: Help Desk Technician
Category: Support
English level: fluent
Years of experience: 1


• Led the high-risk machines project and participated in telecommunication projects.
• Educated users on the ways to individually address and troubleshoot recurring issues.
• Provided IT Help Desk emergency call-center coverage on daily basis for three hours.
• Handled regular tickets coming through the ticketing system from the users within the SLA.
• Assisted users with non-regular tickets incoming through different communication methods.