Position: Account manager
Category: Support
English level: upper
Years of experience: 0

I worked in different departments at five-star hotels, so I know everything about WOW-service, meeting guests' expectations and problem solving. 
Also I am a great teamplayer and coordinator since as an Administrator I managed to coordinate other departments' work.
Front Desk Administrator at the hotel
As a hotel's representative who guests are contacting with 24/7 my aim was to predict guests' desires and needs so I could provide superior customer service. Also handling complaints and finding a quick and quality solution was crucial part of my everyday work. During every shift I managed to combine all the task into the smooth flow.
Also my work tasks inkluded:
-working with PMS and CRM-systems
-working with MS Office, Google Sheets
-working with cash register and different types of cash transactions
-working with different types of documenation: personal, financial, inventory and supplying
-coordinating work process of other hotel departments