Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 2.5

• Created dashboards for customers using internal Service-now tools and Power BI;
• Created instructions from scratch for new colleagues for approximately 20 customers;
• Mentoring of 8 Ukrainian and 2 more Filipino agents;
• Created about 30 videos for the company's LMS platform about the workflow step-by-step.
Team leader of Data entry/Data analysis agent team. Able to find common language with anyone. I have an analytical mindset and am a quick learner. I am also attentive to details, and can handle any task efficiently. One of my strengths is my ability to train new employees well and proficient. Also, I skillfully use time management .

Main Skills:
• Incidents management;
• Monitoring Teams KPIs;
• Working with world-known telecom providers (Verizon, AT&T, T-Mobile, etc.);
• Working with Customers from fortune 500 (Nokia, Tesla, Genesis, etc.);
• Correspondence with customers via email/phone, establishing and maintaining relationships with clients, acknowledgment of clients’ requirements;
• Have a knowledge on Jira/Confluence;
• Analyzing a large amount of information with the help of various utilities, both internal and external.

Other Skills:
• Scrum;
• Kanban;
• PowerBI;
• Office (Word, Excel, PowerPoint);
• Google Ads + Google Trends;
• HTML/CSS;
• JavaScript;
• Python;
• GitHub, Git;
• Bootstrap;
• PowerBI;
• SQL, phpMyAdmin;
• Service-now