Position: Middle Manual / Junior Automation QA
Category: QA
English level: fluent
Years of experience: 10

Middle Manual QA with 5+ years of experience.
Junior Automation QA(Cypress) with 1 year of experience.
Customer support Specialist for 5 years.
Fluent in English.
Can prove skills if needed.
Current daily activities:
Performing as scrum master - hosting retro/review planning sessions for several agile teams.
Creating/translating technical documentation, user manuals.
Performing regression, integration, UI, cross-browser testing.
Automation of QA process using Cypress.

Previous experience:
API testing via Postman.
Installation/configuration of various software products such as Wordpress themes, plugins, addons etc.
Work with Jira bug tracking system.
Handling customer requests by phone and mail.
Remote customer support via Teamviewer.
Cooperation with 3 lvl of technical support.
Remote tech support of clients from 100+ countries all over the world.
* 5 years of Wordpress themes/plugins support and testing
*Crossbrowser/crossdevice testing
*HTML, CSS, basic SQL
*Miro boards, Jira, Servicedesk 
*Functional testing, Documentation creating, Localization, UI testing, Test cases/checklists creation