Position: Account manager
Category: Product Manager
English level: upper
Years of experience: 8


Account Manager, Idenon (full-time)

February 2015 – September 2021 
Providing operational support to clients (chats 24/7, monitoring system)
Counselling the existing products (games) and services
Communication with clients regarding settings and integration via API
Diagnostics and solving of problems based on received requests from the client, 
self-elimination of these problems or assignment of tasks to those in charge
Working with other cross-functional teams (Sales Dept., Developers team, Finance 
Dept.) at the client's request or for the improvement of internal work processes
Updating and providing to clients the new versions of products and services
Experience in office and collaboration tools (JIRA, Wiki, G-suit, own CRM, Airtable, Slack)
General understanding of software repositories tools (Git/Jenkins) and data 
visualization tool Kibana
The preparation of financial statements


Sales Manager, SoftCom LLC (full-time)
2012 – 2014
Processing clients base
Conduct negotiations with clients for phone calls
Consulting clients in the 1С software
Invoicing and making commercial offers

EDUCATION
2006 – 2012 National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic 
Institute”. 
Departments of Energy Saving and Energy Management Institute.

LANGUAGES
Russian Fluent 
English Intermediate+
Ukrainian Fluent 

SOFT SKILLS
Responsible
Fast Learner
Team player
Good communicator


HOBBIES
Psychology, waste sorting, vocal, krav maga
Remote work. Health insurance would be an advantage.