Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 3


EPAM SYSTEMS
Business Analyst
November 2021 - 


Premmerce/SoftBlues 
Customer Relations Manager
August 2018 — November 2021
-Search for customers on Codeable,Upwork, and other marketplaces (in addition to the results of pre-sales team);
-Update and maintain the Lead database
-Support the customer engagement process
-General support for the Business Development team

TemplateMonster 
Sales Manager
September 2012 — May 2018
- Assist with the sales process via chats, calls for English and Russian speaking customers.
- Ascertain customers' needs and wants
- Processing emails with a help of ticketing tools and CRM