Position: Account manager/Specialist of software implementation
Category: Support
English level: upper
Years of experience: 8

We started as a small team as a startup with one client and grew up to a company with 30-40 team members and 70 clients in the medicine domain in Ukraine.

I taught more than 3000 doctors to use the products of our company. I can explain hard things easily.

Also, I have experience communicating with foreign customers in goods logistics and route tracking.

I try to help the client in every situation. I do not leave the client alone with his problem and try to provide the maximum level of service.
- gathering requirements
- writing instructions, and guidelines for users
- writing user stories
- writing release notes 
- making guidelines (docs and video)
- communication with clients via chats
- product presentation
- the supporting process of software implementation in client for client
- Resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Determining charges for services requested, collecting deposits or payments, or arranging for billing.
- Contacting customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.