Position: Customer Success/Customer support
Category: Support
English level: upper
Years of experience: 3


Comunity Relations Specialist (2019 ‐2022) BlaBlaCar, Warsaw, PL

The operational responsibilities were divided into 3 main directions:

Quality assurance
Quality control of in-house and outsourcing support service employees, creation of methodological material and knowledge guidelines, holding training and coaching sessions, cooperation with the management of international outsourcing teams, reporting on project implementation;

Compliance
Control and monitoring user’s activity on the platform in accordance with the Terms of Service, countering illegal usage of the platform, participation in the process of developing international security systems and countermeasure algorithms;

Team engagement
Monitoring an atmosphere in the team and employee’s satisfaction at the workplace, organizing of the corporate activities, creative development of the strategies to increase employee’s loyalty.

Permanent participation in Fraud Security projects and Product calling campaigns.

Ukrainian (C2) Polski (B2/C1) English (B2)