Position: Customer Service Supervisor
Category: Support
English level: fluent
Years of experience: 2.5


Customer Service & Quality Control Manager with 2+ years experience.

I am an experienced customer service professional who is passionate about improving customer satisfaction and retention through efficient team management, quality control, and process improvement.
As a Co-Founder and Customer Service Executive at CallBro, I built the company structure and implemented recruitment and onboarding programs that improved employee engagement, productivity, and retention. 
As a former Customer Service Supervisor at Creative Force, I developed a long-term strategy that improved customer satisfaction and retention. 
At Diagnostech, I rebuilt the Quality Control department, developed a comprehensive system, and implemented SOP standardization for increased efficiency. 
I have also worked as a Service Dispatcher and Customer Service Representative at Leotech Solutions & Techledge Services and Terminal 42, where I honed my communication, organization, and problem-solving skills.