Position: IT Recruiter
Category: Recruiter
English level: upper
Years of experience: 0.5

Courses: Hillel IT School -IT Recruitment & HR
Customer Support Manager Shpock
MAY 2020-AUGUST 2020
• Consulting of clients;
Identification user needs and effectively resolve customer issues via emails and chats ;
Assistance to clients in organizational matters
Reception of incoming calls, telephone negotiations on the approved script;
Staying in contact with the client until all his problems are solved;
Hotline service - dealing with complaints and requests
Processing of requests by e-mail and in Messengers

Customs Broker 
MAY 2021-SEPTEMBER 2022 
• Consulting clients on customs clearance;
Preparation and completion of necessary documents for customs clearance;
Calculation of customs payments;
Customs clearance of cargo or goods;
Preparation of import, export and re-export customs declarations;
Working with MD Declaration;
Working with QD PRO;
Working with the Customs Code of Ukraine;
Interaction with customs authorities;
Other work with custom and inspectors;


Administrator
Beauty studio "Upgrade"
SEPTEMBER 2022-PRESENT
• Meeting and communication with salon guests and
 Consulting on the presented products and services;
 Organization of craftsmen's work (monitoring compliance with standards, order and discipline);
 Informing guests about existing and planned activities and special offers, days beauty;
 Creating a favorable atmosphere and a high level of service in the salon.
Administrating finance