Position: Sales Manager, Account Manager
Category: Sales
English level: upper
Years of experience: 1.5

Results-driven professional with a diverse background in telecommunications, customer support, and account management. Skilled in managing relationships with Mobile Network Operators and SMS-aggregators worldwide, negotiating agreements, and analyzing market trends. Highly knowledgeable in routing testing, performance analysis, and troubleshooting. A proactive and collaborative team player dedicated to driving success and achieving long-term sustainability in the telecom industry.
Account Manager 01.2022-present

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• Proactively search for potential partners in the telecom industry, ensuring a strong pipeline of leads for business growth;
• Manage and foster relationships with Mobile Network Operators and SMS-aggregators (SMS-hubs) worldwide;
• Oversee rates and qualities for all product offerings, ensuring optimal value and satisfaction for partners;
• Implement strategic measures to enhance customer profitability, including negotiating daily costs, prices, and volumes, and promoting new destinations;
• Conduct negotiations with MNOs and SMS-hubs to establish new interconnections globally;
• Ensure harmonization of working conditions by efficiently concluding contracts with clients;
• Maintain and nurture relationships with the existing client base, cultivating a friendly and collaborative atmosphere;
• Identify market needs and closely monitor and analyze competitors' activities in the regional telecom market;
• Collaborate with Wholesale Carriers to enhance their business opportunities, offering research insights and advice on alternative future models for long-term sustainability of SMS service delivery;
• Conduct comprehensive analysis of the SMS telecom market, keeping abreast of industry trends and developments.

Support Manager 06.2021-12.2021
Customer Care Specialist 07.2020-05.2021
Routing Tester 09.2019-07.2020