Position: Support Representative
Category: Support
English level: fluent
Years of experience: 3


Monitored delivery operations, closing 100+ Intercom tickets by customers, merchants and couriers per day. Maintained customer satisfaction above 90% and first response time under 30 sec.
Improved my communication and conflict resolution skills. Maintained Key Performance Indicators, trained 12 newcomers on different positions in Support and retrained 7 teammates.