Position: Account manager
Category: Support
English level: fluent
Years of experience: 4


- Respond to customer queries in a timely and accurate way, via email, skype or teams. - Working in crm system.
- Identify customer needs and help customers use specific features.
- Monitor customer complaints and forward to relevant department.
- Inform customers about new features and functionalities. - Solved issues with withdrawal tickets.

Managing a portfolio of 45+ employees in different countries;
Ensure timely collection of monthly payroll inputs;
Managing local Subcontractors for timely invoicing and calculations preparation as well as employment management;
Documentation management (Service agreements, Project Addendums, Employment agreements and related Addendums, Termination agreements, Resignation letters etc.); 
Maintaining monthly payroll breakdown for Client per project per employee;
Invoicing management: preparation of Client invoices, validating SubContractor invoices, monitoring Accounts receivable with assistance of Finance team, arranging outgoing payments with assistance of Finance team;
Additional benefits management – communication with SC/search of new local providers (car lease, insurance, fuel cards, office rent, mobile, office supply, etc); agree all terms and conditions with Client/SC/Employee, sign the agreements if needed, clarify process and procedure for Employee/Client;
Tracking of immigration status and ensuring work permit documentation is in place; i. Tracking holiday accruals and deposit usage; j.
Escalate any issues and difficulties to the management in a timely manner.
Preparation of commercial offers and Project Addendums with Clients and Subcontractors. Documentation management.
Ensure that clear instructions are received from Client to terminate an employee;
Consult Subcontractor on the termination process and timeline as well as related statutory compensations;
Ensure termination documentation has been drafted, approved and fully signed.