Position: Customer Success Representative
Category: Support
English level: upper
Years of experience: 4

My skills are alike requirements that may be required for Customer Success or related positions with soft and tech skills (organized, computer-literate, client-oriented, able to prioritize multiple demands).  

At the same time, I am eager to learn fast to fit any strategy and task.
I already have valuable experience in a branch of Customer Service and enjoy working in a multinational team. I have been working in SaaS companies, taking Customer Support and Customer Success Positions for 4 years already. 
My tasks included a set of steps: 
Handling all inbound communications, providing customers with necessary instructions, troubleshooting issues, and reporting those to different teams. Work on preparing Standards and Guidelines for client support best practice. Build a customer success plan.

Additionally, participated in the marketing of both previous companies: creating blog posts, polls, responding to comments, and private messages on Facebook/Twitter/Google Play. 

I find it easy to build successful relationships with customers from the moment they contact support till they become loyal customers (and after, for sure).
Standard day shift with no night shifts. Professional development and growth opportunities (the company fully/partially covers the сost of conferences, seminars, courses; English lessons, corporate library, and events