Position: Technical support engineer/Network engineer/DevOps
Category: Sysadmin
English level: upper
Years of experience: 4


Technical Support Engineer(Sisense)
Mar 2021 - Present

Technical Support Engineer(Omilia)
Oct 2020 - Mar 2021
• Monitoring. maintenance and troubleshooting of Omilia products.
• Providing support to Omilia customers.
• Cooperate with the R&D and Deployment team.
• Preparing internal documentation
• Documenting system events and team actions with Jira.

Technical Support Engineer(GlobalLogic)
Jun 2018 - Oct 2020
• Monitoring. maintenance and troubleshooting of CMTS.
• Troubleshooting of HFC networks.
• Providing support to CMTS customers.
• Cooperate with TAC and R&D.
• Documenting system events and team actions with Salesforce, Jira, Confluence.

NOC Engineer(Lanet Network)
Apr 2017 - Jun 2018
• Monitoring network channels, devices(routers, switches, wireless access points, etc.), servers, services(DHCP, DNS, Radius, Tacacs+, Zabbix, etc.) and responded quickly to events;
• Cooperate with another company’s which provide network sevices (such as L2VPN, BGP Full-view, and many others)
• Documenting system events and all team actions with Kanbanize and Active Collab;
• Providing Tier-3 technical support to clients users and office employees;
• Troubleshooting and escalation problems.

Monitoring services: Zabbix, Grafana, SmokePing, J-flow.
Network vendors: Edge-core, D-link, Juniper. Extreme Networks, Alcatel.