Position: Technical Product Support Expert
Category: Support
English level: fluent
Years of experience: 4

- Resolved many usability issues by gathering all required data from customers' complains and communicating to development team regarding optimizing the product the best way possible
- Created multiple product knowledge base articles and training materials
- Presented support department on company guild days in front of a huge international audience
Current responsibilities: 
- Analyzing user behavior, content suitability
- Identifying top issues for different sub-products
- Developing and maintaining positive customer relations and satisfaction
- Product ownership of multiple projects
- Writing of technical articles for both internal and external knowledge base for customer’s use; creating posts on Monday board
- Testing and giving feedback for new features on different stages of their development
- Updating CC experts on new features
- Reporting on any bugs and issues in Jira
- Conducting Q&A sessions with new trainees
- Handling escalated cases
- Looking for a long term partnership
- Having the opportunity to progress in my career within the company
- Having a supervisor who is competent, considerate and fair
- Work that makes the best use of my abilities
- Being paid at least enough to meet my needs and being paid fairly
- However, whatever you may need - we can always negotiate :)