Position: Sales Manager
Category: Sales
English level: fluent
Years of experience: 4

Skills:
4 years of B2B marketing
fluent English
SaaS and PaaS experience
Outbound and Inbound experience
team and operations management
market research and competitor analysis
coaching and training
time management and team capacity planning
leading and managing an international team (USA, Mexico, Ukraine, Philippines)
Achievements:
Sales QA Manager
 Teaching and coaching QA specialists without any sales QA experience in the shortest terms 
 Creating an onboarding course for QA specialists
 Developing QA schedule for a team of 50+ SDRs (from daily to biweekly QA depending on the results) 
 Setting OKRs/KPIs for the team and achieving personal ones
 Transition from PaaS to SaaS, adjusting QA materials accordingly
 Hosting educational knowledge-sharing sessions, webinars, stand-ups for Inbound and Outbound teams
Sales QA Specialist
 Overseeing up to 50 SDRs simultaneously
 Working with Inbound and Outbound teams
 Held rate was increased for 15% after QA process was implemented
 Open&Reply rates were increased after QA process was implemented (depending on the campaign up to 15% for OR and up to 7% for RR)
Sales Development Representative
 Targeted US, UK and Europe markets
 Generated leads according to the ICP
 Worked with such industries as Human Resources Services, Media Production, IT Services and IT Consulting
 Going with over quota every month for 2/3 clients (140-160%)
 Received positive Clutch review from the client (Magna5) at the end of cooperation
Sales QA Manager
Managing the QA Process in all teams (overseeing and refining the QA scorecards on quarterly basis, setting standards and playbooks for messaging specialist and caller training, continuously revising the  internal courses for subspecialized roles and working with TMs on the curriculum updates, implementing new training initiatives in accordance with role requirements, implementing new sales tactics & playbooks across all teams and ensuring the proper execution by each team member through the QA process))
Qualifying the performance of TLs (developing QA process for TLs, quality review of each TL’s performance (average team QA result, quality & structure on 1x1 session, team meetings and training sessions).
Developing and implementing new QA operations updates & policies globally, QA resource management, onboarding and offboarding of the contractors, assisting the QA team with day-to-day matters, from SDR response help to TL substitution
Working side-by-side with Head of Sales Development and Sales Development Manager, making adjustments to the outreach strategies according to the market needs (30+ campaigns)
Sales QA specialist
Developed and implemented QA system from scratch for email, call and social outreach (inbound & outbound teams)
Evaluated SDRs weekly (provided the score + detailed feedback on each category of SDR activity + highlighted missed opportunities/areas of improvement
Handled QA discussions (scheduling and hosting live sessions to share QA feedback, knowledge, break down strategies, demonstrate different areas of SDR opportunities to improve performance and achieve the goals/quotas)
Collaboration in the training initiatives (keeping the current training & onboarding materials and marketing collateral up to date, updating the curriculums upon need)
Sales Development Representative
Analyzed prospect’s business needs, determined their requirements, ascertained potential solutions, qualified and scheduled sales appointments, and moved quality opportunities through the sales funnel
Managed high-volume personalized email, call & social outreach campaigns
Client and Customer success reporting on weekly calls, working on the ways of improvement and adjusting the strategy according to the market changes