Position: Help Desk Engineer
Category: Sysadmin
English level: fluent
Years of experience: 4


July 2016 - January 2017
Working as a junior technical support engineer in the Tekrum company:
- Mentoring operators with software/hardware usage
- Dealing with foreign ISP's
- Creating and managing company's CRM accounts
- Setting up softphones
- Documentation
- Installing new workstations
- Installing software and OS'es
- PC/laptop assembling/cleaning
- Searching for potentially useful software
- Ordering new machines and audio devices

May 2018 - February 2019
Working as a junior technical support engineer in the Innovecs company:
- Preparing workstations for newcomers
- Applying minor repairment and coolant system cleanup for corporate workstations
- Creating and managing user accounts in CRM and AD
- Replacing empty toners for corporate printers
- Installing and configuring SIP softphones
- Managing Ethernet cables
- Managing access cards authority levels and providing access cards for newcomers
- Supporting Windows and Linux/Ubuntu based workstations
- Supporting remote coleagues
- Taking part in various English speaking negotiations with support representatives of Microsoft/Adobe etc.

February 2019 - April 2019
Working as a system administrator in the Teva company:
- Preparing workstations for newcomers
- Creating and managing user accounts in CRM and AD
- Supporting Windows based workstations
- Configuring SQL and migrating database

April 2019 - September 2020
Working as a freelance technical support engineer:
- Remote OS deployment
- Configuring remote SSH connection with PKI
- Deploying SW builds via Jenkins
- Supporting and monitoring remote Windows based servers

September 2020 - May 2021
Working as a system administrator/helpdesk engineer in Data Systems Development company:
- Preparing newcomer workstations
- Managing accounts and licenses for the employees
- Ordering new HW/SW
- Resolving Jira tickets in a timely manner
- Managing and creating new policies in GPO and Jamf
- Monitoring Jamf for software deployment
- Assisting remote offices (English only)
- Mentoring remote system administrators/helpdesk engineers
- Managing access cards authority levels and providing access cards for newcomers
- Supporting Windows, MacOS and Linux/Ubuntu based workstations
- Managing stock/inventory
- Creating guides/tutorials in Confluence for employees