Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 8


Customer Support Consultant 
Feb 2023
Support Your App
Up-to-date with the cutting-edge technology
Apply the latest and most excellent customer practices
Provide omnichannel support (via phone, email, chat, and social media)
Communication with developers and other departments of various IT companies;
Product expert and constantly growing.
Teaching Partner  
Feb 2020 - June 2022
Pechersk School International, LLC ESL student support  
Monitoring the progress of the educational process
Delegating work effectively using different leadership styles
Managing the resource of time
Making sure the work is done to the exemplary standards
Media Center Coordinator  
Aug 2019 - Feb 2020 (7 months)  
British International School  
Create opportunities to lead in the development of the school's culture  irrespective of  academic ability 
Conduct a range of events, creatively and innovatively to ensure that all members of  the community are engaged in the process 
Organize various school projects 
Educational project coordinator  
Oct 2018 - May 2019 (8 months)  
Target Language Academy  
Introduction of extracurricular projects  
Creation of an academic environment 
Organizing and motivating the team
Estimating and developing the budget
Development and leading of educational projects
Conducting workshops for staff 
Participation in interviews  
Account Manager (Sales)  
Feb 2018 - May 2019 (1 year 4 months)  
Target Language Academy  
Developing positive relationships and handling customers' needs 
Analyzing and managing risks
Generating new sales using existing and potential customer networks
Resolve conflicts and provide solutions to customers promptly 
Suggest actions to improve sales performance and identify opportunities for growth