Position: Operations Manager
Category: HR
English level: fluent
Years of experience: 4

Achievements: 
• About 60+ created files and templates adjusted to company specific (based on PMO knowledge areas) with described processes and instructions.
• About 10+ created company dashboards (efficiency management): Delivery Projects Status, PM checklist/documentation tracker, People HealthCheck, Projects Bench Summary dashboard, etc.
• Projects Audits.
• Developed and sustained long-standing relationships with company-approved vendors.
• Continually monitoring sales trends to determine which projects technologies are needed for company. 
• Implemented vendor selection programs to ensure that the best vendors are secured.
Made significant contributions to company growth and improved delivery process and operational efficiency by implementing effective coordination resources and tools.
Developed best practices and company-specific standards for project management and established a delivery workflow.
Created and maintained a repository of project templates and documents, ensuring up-to-date information was accessible to team members.
Conducted quality audits of projects to identify areas for improvement.
Participated in the interview process for potential Project Managers.
Designed a Competency Matrix for Project Managers, Business Analysts and Developers to assess their skills and knowledge.
Curated company-wide newsletter
Created landing pages for better attraction of resources.
 Achievements: 
Designed and created over 60 files and templates tailored to company-specific PMO knowledge areas, including detailed processes and instructions.
Developed over 10 company dashboards for efficiency management, including Delivery Project Status, PM Checklist/Documentation Tracker, People HealthCheck, Projects Bench Summary, and others.
Re-set the onboarding flow and documentation into company. Successfully onboarded 230 freelancers with it.
Conducted regular projects audits to assess performance and identify areas for improvement.
Built and maintained strong relationships with company-approved vendors, ensuring seamless collaboration and communication.
Kept a close eye on sales trends to determine the technologies needed for the company's projects.
Built a Slack bot and Hubspot <> Slack bot.