Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 0

Certainly, I've achieved significant milestones that I'm proud to share. In recent times, I've completed several valuable courses that have expanded my skill set. Notably, I successfully finished the “Responsive Web Design” course through freeCodeCamp, which equipped me with the expertise to create responsive and user-friendly web interfaces. Additionally, I completed the “JavaScript Web Projects: 20 Projects to Build Your Portfolio” course offered by Zero To Mastery Academy. This experience enriched my JavaScript proficiency and enabled me to build a diverse range of projects that showcase my abilities. Furthermore, I undertook the comprehensive “The Complete Web Developer in 2023: Zero to Mastery” course from the same academy, further honing my skills in web development and ensuring I am up-to-date with the latest industry trends. These accomplishments demonstrate my unwavering dedication to continuous growth and my pursuit of becoming a highly skilled professional in the field.
While I don't have direct experience in a Remote Work specifically for Customer Support, I am fully equipped to thrive in such an environment. I have all the necessary tools and resources required for remote work, including a well-prepared home setup. 

My experience in creating projects further demonstrates my readiness. For instance, I've developed a full stack web application called “Face Recognition,” which effectively detects faces in images. This involved using React for the front-end, Node.js and Express.js for the back-end, and PostgreSQL for the database.

 Additionally, I've successfully completed 20 web development projects in JavaScript, showcasing my ability to independently manage tasks and stay productive while working remotely. For more details and links to these projects, you can visit my GitHub repository. This experience, coupled with my technical skills and self-driven approach, enables me to confidently excel in a work from home environment.
When it comes to expectations, I have a clear understanding of the role I would excel in and the areas that may not align with my strengths. I thrive when engaging with users through communication channels that allow for thoughtful and detailed interactions. I am particularly drawn to supporting users via email, ticket support, or live chat. These methods provide the space needed to thoroughly address inquiries and provide well-considered responses. On the other hand, I might find tasks that involve phone-based customer support or extensive call center interactions to be less aligned with my preferences. I believe that my strength lies in written communication and providing comprehensive solutions, making email, ticket, and live chat support the avenues where I can truly shine.