Position: Бізнес аналітик / Business analyst
Category: Business Analyst
English level: intermediate
Years of experience: 5


For the past 5 years, I have experience in modeling business processes, identifying business needs, forming requirements and implementing Bitrix24 CRM. 
My tasks included:
• Consultation with clients regarding the functionality and capabilities of Bitrix24;
• Conducting interviews and identifying business needs, forming requirements;
• Modeling, implementation, and auditing of automated business processes;
• Compiling a technical specification for implementation and refinement of CRM;
• Configuring Bitrix24 in accordance with the TS and automating the company's business processes in Bitrix24;
• Integration of CRM with external services and company software, such as telephony, email, and other services;
• Testing of user functionality;
• Writing instructions for the client company's employees;
• Training the client company's employees;
• User support and resolving requests for error correction in the CRM system;
• Project management (planning project stages, setting priorities, project assessment).

In result, 50+ projects in systematizing and automating business processes using CRM in the following areas: retail and wholesale sales, beauty and health, auto services, service industries, agriculture, manufacturing, construction, logistics, leasing, lending, legal services, consulting and IT, advertising and event agencies, recruiting, and many others