Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 6

Increase customer satisfaction. I effectively utilize my communication and empathy skills to consistently ensure high levels of customer satisfaction. As a result, there has been an increase in positive feedback about the company.

Effective problem-solving. Due to my in-depth understanding of the product and processes, I successfully resolve complex situations and customer issues. I always strive to achieve the best possible outcome.

Implementation of customer support strategies. As part of my responsibilities, I collaborate with the team to develop and implement customer support strategies aimed at improving service quality, ensuring effective communication, increasing customer satisfaction, and reducing response times to customer requests.
I actively communicate with clients through various channels, such as online chat, Zendesk ticketing system, phone, email, and social media. As a team member, I effectively cooperate with colleagues and other departments to efficiently resolve complex client issues and address inquiries. 

My role in the team is to be the voice of the customer in all business communications and deliver exceptional customer service. Additionally, I set personal key results (OKRs) on a monthly basis to achieve departmental and personal development goals. 

I aspire to hold a Team Lead position and expand my skills in using data analytics to identify trends and enhance product/program quality based on customer feedback. I also aim to actively contribute to the planning and development of communication strategies, utilizing customer satisfaction insights to improve the overall customer experience.