Position: Project Manager, Team Lead, Product Owner
Category: Project Manager
English level: upper
Years of experience: 3


Hi, 
I've worked for 3+ years in customer care service of a European hosting company. Now I'm working as a Project Manager and looking forward to new interesting projects and challenges as Project Manager, Head of customer care etc. in the technical field. 
I'm trully believe that business success stands on the field of good quality customer service.

Hard skills:

- Proficient x86 User (Windows, Linux);
- Made external/internal procedures;
- Working in various CRM systems;
- Black box web services testing, depending on the service - can do grey box technic;
- Documentation translating English/Ukrainian/Russian;
- Succesfully trained people to the Customer Care Manager position;
- Provided technical audits and made successful offers to various clients;
- Took a part in developing new internal procedures and it's implementation in the company (including closure stage);

Soft skills:

- Scientific approach to tasks;
- Hard working;
- Rely on the common sense;
- non-conflict personality;
- people mostly like working with me;
- eager to study and grow as a top tier specialist;

About me:

- Tech enthusiast;
- Studying Programming: Python: Flask, Django, IoT: Arduino, Raspberry etc;
- Interesting in software monetization models and building stable reliable internal processes.
- Inspired by management techniques from John Karmack, Vince Zampella, Rod Fergusson, Phil Spencer.
Definitely, I don't want to be responsible of the motivation of uninterested employees, or to work with such teams.