Position: Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 0


2021 July -  till now  - Sigma University - Internship - IT Project manager:
Reequipments management;
- Scope Management 
- Schedule Management
- Budget Management
- Change Management 

Customer Solutions Expert
Wix.com | IT company | Aug 2019 - present 
- Managing proactive communication with the users via ticketing system;
- Resolving users inquires following FCR(first contact resolution) approach;
- Experience in communication with users, developers, QA;
- Pretesting of the issue before escalating to the developer team;
- Writing bug reports to forward the issue to the developers/QA;
- Enhancement of user experience. Using a customer care approach, analyze the user's site to suggest improvements;
- Analyzing users requests to define discoverability, usability, missing features and trends in users voice, brainstorm action items to resolve any of the above issues;
- Conducting trainings, practice, and Q&A sessions during the onboarding process for the newcomers.

USUAL TOOLS: Jira, Confluence, Answers, User journey tool, Power Point.