Position: Customer success manager
Category: Support
English level: fluent
Years of experience: 5

- Effective communication with European and US clients in the Medical and Healthcare segment.
- Delivery of high-level technical concepts to non-technicalstakeholders
Customer success manager (Austria, Germany, Switzerland, Canada)
- Provide day to day service provision for customers.
- Identifying critical needs of the customers and mapping appropriate resources cross-functionally including: product management, education, support, professional services,coaching, and partners
- Working closely with design, development, QA and marketing teams to determine the bestrequirements,design, and vision for the product.
- Develop and maintain positive customer relations and satisfaction
- Cooperating with all the stakeholders to define the product strategy and roadmapaccording to business values