Position: Project ManagerAccount Manager
Category: Project Manager
English level: fluent
Years of experience: 2

Successfully built and maintained relationships with 10 clients and 5 stakeholders, resulting in a 15% increase in annual revenue through upselling and cross-selling opportunities.
Maintained a 95% client retention rate by providing exceptional customer service, promptly addressing client concerns, and consistently exceeding expectations.
Collaborated with cross-functional teams to resolve customer issues and improve customer experience. 
Developed and implemented a new onboarding process, resulting in a reduction in onboarding time and increased efficiency.
WSS.media – Project Manager 09.2022 – 12.2022

– Led multiple SEO/ASO/Analytics projects simultaneously.
– Created and maintained various types of documentation.
– Assured project work was delivered on time and on-budget.
– Coordinated all activities related to projects: syncs,
planning, meetings.
– Improved workflow that increased work efficiency: planning
and communication enhancement.
– Assisted product team with billing and budget planning.
– Implemented Scrum methodology that helped decrease the
number of blocker.
– Built profound relationships by using a personal approach to
each client to understand their specific needs.


Huawei – Search Operation Manager 10.2020 – 08.2022

– Project sprints creation, tracking, and coordination between international teams.
– Workflow optimization for work efficiency
– Jira, Confluence, backlog maintenance.
– Risks identification and reporting through the proper
communication channels.
– Writing manuals to ensure proper onboarding for
newcomers.
– All search product channels comprehensive evaluation &
analyses with reports.
– iOS & Android search app channels manual testing.
– Product linguistic and cultural localization.


Bear in the night studio – Content Manager 04.2020 – 07.2020

– Game promotion on Chinese platforms: QQ, Weibo, Baidu tieba.
– Product localization.
– Negotiations with Chinese bloggers on the advertisement.
No gambling, No part-time.