Position: Customer Support/Quality Control
Category: Support
English level: fluent
Years of experience: 4


- Support Quality Control Specialist  2019- 2020
responsibilities: monitoring department’s activities to ensure internal and external Compliance standards are met, support department’s performance, monitoring NPS,FCR, and CSR rates, creating FAQ base (both internal based on use cases as well as external one for the website), creating/conducting tests for internal  grading system, monitoring bad feedback clients.
- Sales Quality Control Specialist 2018-2019
responsibilities: monitoring department’s activities to ensure internal and external Compliance standards are met, monitoring sales agents’ performance, monitoring retention rate, conducting regular feedback sessions for sales department.
- Customer Care and Research Specialist 2017-2018
Working with bad feedbacks, onboarding clients, conducting user interviews, taking part in testing and gathering feedbacks on new products
- B2C sales representative 2015-2017

Other skills: completed course and obtained AML/BSA certificate