Position: Data Analyst
Category: Data Analyst
English level: intermediate
Years of experience: 3


Partnered with customer service to pinpoint common customer complaints, generating process changes that increased positive feedback rating from 81% to 90% Gathered business intelligence on logistical processes, helping reduce yearly transportation costs by 10% ($500K)
Used trend data to reduce back-ordering by 19% for retail partners
Designed statistical analysis for large customer data sets, lowering cart abandonment rates by ~20% Developed an update process that rolled out changes to all systems simultaneously, reducing downtime and streamlining warehouse operations
Preparation of logistics cost forecast Defining KPIs and measurement plans
Preparing final analysis reports for the stakeholders, enabling them to make decisions
Performing ABC, RFM, and Churn analysis