Position: Customer support representative
Category: Support
English level: upper
Years of experience: 3

Almost three years of Customer support experience.
Bachelor's degree in English philology and a Master's degree as an English Teacher.
I have been working as a Customer Support representative for almost 2 and a half years already. My current place is kind of my first decent job occupation. Before that I made a living with the help of freelance and other minor jobs. When working in such versatile and catching area, you always want to learn more and achieve more, I'd say to conquer new peaks and use any opportunity to get even better, that is why I am constantly looking for some challenging work. Over almost 2.5 year experience I've managed to master my soft and hard skills so I can use them properly.

Currently, my responsibilities are mostly: 
-Communication and providing solutions for clients via Zendesk, Zoho, Jira, Intercom and other ticket systems.
-Replying to a variety of calls, understanding, looking for the best way to solve the issue.

I also used to provide support to a server backup solution company and had some minor tasks, like creating labels for newcomers.
When I only started working I happened to be in a role of a technical support engineer for a month or so and it was pretty tough, as I had to learn from the very beginning and the clients needed me at that time, thankfully I managed to help them in most cases even not being experienced enough in such role. There wasn't a single task I refused to atleast give a try and I believe I am good at resolving people's issues. 
Moreover, I am a really kind, responsible, friendly and open-hearted person, I am not afraid of stressful situations. I have a decent English level as I've got a Bachelor's degree in English philology and literature and simply a talanted and smart person.
I'd appreciate having a job with:
-Remote/Relocation
-Business hours schedule 
-Possibility to work overtime hours
-Worthy salary