Position: Support Specialist
Category: Support
English level: intermediate
Years of experience: 4

• Complete support, perfect product knowledge, efficient and competent solution of any cases with users,
handeled over 12,000 individual requests.
• Work with corporate clients, communication with the customer, full user support during the event.
• Work and communication with different departments, reporting, direct communication with developers.
• Experience at LAN events, connecting, configuring the PC required software, support and solution of any
cases.
• Working with budget
• Extensive editorial expertise, optimizing the guide-line, article, rules for users.
• Customization and addition of new features to optimize the work of tech supports.
• Full Discord Server Management, among them is one of the largest cybersports servers - WePlay Esports
(50,000+ users), GG.UA, DashFight, Digital Forces of Ukraine. • Understanding what the perfect server
structure should be, creating and configuring channels, roles, rights.
• Create or add existing Discord bots with subsequent configuration.
• Working with services: Zendesk, Tilda, Trello, Postman, Jira, Slack, Mira, Google Sheets, Documents etc.
- WePlay Holding
Content production company that combines the
best practices of esports, technology and
entertainment to provide cutting-edge products and
services worldwide.
- Implementation Support Specialist
Mar 2019 - Nov 2022 | 3 years 7 months
• Writing, updating and filling the help center with
guides.
• Discord server management
• Provide customer support via Zendesk and
Discord
• Bug reporting via Slack and Jira to development
team
• Administration Discord and Zendesk
• Communication with another departaments for
resolving user's needs