Position: Salesforce Developer
Category: Salesforce
English level: upper
Years of experience: 5

- Salesforce Certified Platform Developer II - Multiple Choice
- Salesforce Certified Platform Developer I
- Advanced Java Development
2021 - Present
- Led project planning, execution, and delivery, ensuring timely completion within budgetary constraints.
- Integrated a well-organized knowledge base within Salesforce, facilitating easy access for SF agents.
- Optimized search functionality, enabling swift retrieval of
knowledge items based on keywords and topics.
- Developed a user-friendly content layout for efficient knowledge presentation to SF agents.
- Ensured secure user authentication and data protection in compliance with organizational standards.
- Conducted rigorous testing and quality assurance to identify and resolve potential issues.
- Collaborated with cross-functional teams for seamless Salesforce integration.
- Assisted in building custom reports and tables for real-time event management.
- Contributed to the development of template features for process efficiency

2019 - 2021
- Led successful Voicenter service integration with Salesforce, enhancing call management efficiency.
- Collaborated with stakeholders to align project goals with organizational objectives.
- Oversaw seamless implementation of Click2Call, Pop-Up Screen, CDR Notification, Call Log, Productive Dialer, and Real-Time services.
- Conducted rigorous testing for smooth functionality and optimal user experience.
- Monitored project progress, communicated updates for effective project management.

2018 - 2019
- Utilized administrative features like flows, workflow rules, and process builders for task execution.
- Conducted unit testing for existing Apex classes to ensure code quality.