Position: Сustomer support manager
Category: Support
English level: basic
Years of experience: 9

- successfully achieved career growth from a support operator to a manager for the organization of consulting services;
- according to the results of the KPI, I have been at the highest level for 2 years;
- created internal instructions for training new employees of the department.
Support Manager of Consulting Services
- customer service;	
- resolving contentious issues;	
- resolving administrative issues;	
- working with data in internal CRM, Jira SM, Monday;	
- оptimisation of business processes;	
- organization and control of work in the department;	
- training and support of new employees.

In the course HR Generalist in IT from "Beetroot Academy" gained knowledge and skills: 
- key aspects of the IT industry;
- basic knowledge of programming languages and roles in IT;
- Miro, Trello, Jira, Monday, Loom, GWS;
- development methodology;
- formation of vacancies, sourcing strategies, recruiting, X-Ray, Boolean search, StackOverflow, Github; 
- e-mail communication;
- interviews by participants in recruiting and HR processes; 
- culture, ethics, and brand of the company;
- acquainted with ATS and HRIS;
- onboarding, retention, offboarding.

Higher education: Specialty "psychology".

I like working with people. All my work experience is actively connected with interaction with different people in different activities. I enjoy helping colleagues and clients, maintaining and organizing the team, and working atmosphere.  I believe that I have developed excellent communication skills, working with large amounts of information in multitasking mode. I am interested in professional development in the field of working with staff and clients to help both employees and the company to develop and achieve their goals. If you need a dedicated team player that is ready to learn and achieve results - then we need to meet.
I won't work night shifts