Position: Financial manager
Category: Support
English level: upper
Years of experience: 3


Financial support specialist
з 12.2022 по 04.2023
Focus Media, Kyiv (Advertising and PR)

Work with payment systems and cryptocurrency solutions
(Binance, Coinbase, Revolut, Wise, Payoneer, MoneyGram, WesternUnion)
Work in the CRM system
Assisting the sales department in solving technical problems during the payment process
Solving problems with PSP
Customer verification (Verification of documents for compliance with company requirements)
Maintenance of tables and reports
Withdrawing customer funds
Payment support specialist
з 06.2022 по 12.2022
Focus Media, Kyiv (Advertising and PR)

Reporting defects in IT/development;
Assist the sales team in resolving technical issues that arise during payment procedures
Documenting new procedures and resolving issues
Work with the Asana system;
Monitoring all vendor platforms, resolving issues with PSPs (payment service providers); Timely updating of the database to reflect payments/adjustments;
Assist the sales team in resolving technical issues during payments; 
Provide payment solutions
Customer verification
Payment support specialist
з 02.2021 по 09.2021
A-Z Ecommerce, Kyiv (IT)

Customer support (Monitoring of chats, mail, assistance to clients in solving their questions)
Customer verification (Verification of documents for compliance with company requirements)
Fixing technical problems on the site in Backoffice
Working with PSP (Receiving information about new payment solutions, reporting on payment progress, reporting on technical problems during payment) 
Assisting the sales department during payment
Technical support manager
з 04.2019 по 03.2020
Suntech Innovation, Kyiv (IT)

Moderation and technical support of websites 
(Displaying live broadcasts, setting the visibility of the main customer menu, and schedule)
Customer support
(Receiving requests from customers by phone, chats, Slack) 
Delegating tasks to Devops (Jira)
Monitoring Backoffice and reporting

Assistant to the head
з 06.2018 по 05.2019
Fashion Skills School, Kyiv (Design)

Client management (B2B sales, negotiations)
Working in Bitrix
Office management
Document management, simple financial accounting
Organization of photo shoots, presentations, and school workshops
Creating and organization of training courses (organized 2 streams of 7 people each) SMM of the school's social networks