Position: Customer Support
Category: Support
English level: fluent
Years of experience: 6


Sales Manager/ Client relations/ Customer Support
08.2015 - current
Armor Workshop, Kyiv (Medieval Armor Production)

The Armor Workshop produces and sells medieval armor to people all over the world. In this position I:

- Acted as the main contact for customers via email, chat, and in-person.
- Managed orders, supervised stock.
- Delivered great customer service skills and a commitment to customer satisfaction.
- Settled any customer disputes in a professional manner.
- Managed social media such as Instagram, Facebook.

Translator/ Interpreter/ Subtitler
08.2015 - current
Freelance (YouTube Channel)

- Provided translation services (written, in-person, subtitling).
- Created, edited, and added English subtitles to YouTube videos shot in Russian and Ukrainian.