Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 1.5

Since 2018 I have been working as an Education Project Manager / COO.
Reduced the time of hiring new professionals by 30% by implementing a new onboarding procedure. Implemented improvement to client service and educational product creating a 10 % increase in retention and 75 % loyalty of returning customers. Opened 2 new locations from scratch (within the first 3 months 50% of annually planned growth was reached). Increased operational efficiency by automatizing monthly reports for clients and renovating of operating system in the company. Have launched an educational process for a corporate client with 18 groups of students with the personalized educational program within 3 weeks since the application. Reduced the number of dismissals by 60% by establishing transparent OKRs & KPIs for each professional.
A multi-faceted PM with successful experience in education management. Have optimized operational processes to increase productivity and reduce the usage of resources. Have managed the operations for the educational process of 4 schools, 1000+ students. Have led сompany development and change management while guiding teams of up to 35 members.