Position: Sales Manager; Retention manager
Category: Sales
English level: fluent
Years of experience: 1

Retention manager:

-Utilized knowledge of customer experience to create specialized plans for customer retention. Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
-Evaluated current customer retention strategies and recommended improvements.
-Built constructive customer relationships to improve loyalty and recommendations.
-Analyzed customer behavior and data to identify trends and develop customer retention strategies.   Advocated for staff members, helping to identify and resolve conflicts.
-Collaborated with managers to identify and address employee relations issues.
-Updated database and kept accurate records. Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.

Sales manager:

-Resolved customer issues quickly to close deals and boost client satisfaction. Closed lucrative sales deals using strong negotiation and persuasion skills.

 -Demonstrated products to show potential customers benefits and advantages and encourage purchases.
 -Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues. Resolved problems with high-profile customers to maintain relationships and increase return customer base.
 -Managed accounts to retain existing relationships and grow share of business.
 -Built relationships with customers and community to establish long-term business growth. Prepared sales presentations for clients showing success and credibility of products. Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
-Presented professional image consistent with company's brand values.
-Identified new business opportunities through cold calling, networking, marketing and
 prospective database leads.
 -Informed customers of promotions to increase sales productivity and volume.
 -Attended monthly sales meetings and quarterly sales trainings.
 -Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
 -Built relationships with customers and community to promote long term business growth.
 -Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Hello,

My name is Denys, and I am an experienced sales manager who is dedicated to meeting company expectations. I possess strong written and verbal English skills that have been effectively utilized in my previous work experiences. With over a year of experience in the Fintech industry, I have developed and maintained a wide range of skills.

As a sales manager, I have successfully handled sales operations and engaged in intensive communication with clients through various channels, such as phone calls, emails, and networking. I have a proven track record in resolving technical issues, working with CRM systems, generating sales reports, managing databases, and efficiently handling both incoming inquiries and existing client databases. Building and nurturing strong client relationships, ensuring client retention, collaborating with team members, actively participating in company briefings, and offering assistance and expertise to colleagues.

I'm looking forward to hearing from you.

Best Regards,
Denys Smyrnov
I'm not interested in night shifts; work regarding financial market, gambling; lead generation.