Position: Customer Support Rep
Category: Support
English level: fluent
Years of experience: 6

Became the Team Lead at the age of 20
Was awarded as the best Team Lead of the Sales Department in 'Zoom Support'
Was the first agent in the support team who reached the level of the Senior Customer Support Agent
Always had a high level of FCR and QA while handling tickets
I worked as a Sales Agent and a Customer Support Rep in the company 'Zoom Support'. Worked mostly with customers from the USA, Great Britain, Canada, Europe, and Australia. In the 'Sales department' was primarily in charge of selling customers products and services of the company showing them the main benefits and advantages. In the Support department, I provided quick and efficient support in terms of helping them with their software, PCs, and MACs (e.g. activating the software, providing guides on how to work with it, running system check-ups, analyzing the condition of computers, etc.), and other various special requests related to their computers, the work of the computers or other devices;

For the other 2 years worked as a Team Lead (Supervisor) of a Sales Team. The main responsibility was connected with making a team as much efficient and result-oriented as possible. Within this period I was an organizer, a motivator, a supervisor, and a manager whose main aim was to maintain and therefore improve the results of the team by setting the goals individually for each agent and helping to reach them. Besides, in case of any issues my agents experienced with a customer, I was a Closer and handled the cases further by myself.

I also used to work in a company the name of which cannot be mentioned due to privacy reasons. The experience is equal to 2 years. The work was based on tickets handled through Zendesk where I had correspondences with multiple customers by answering their questions, providing instructions, investigating their issues, reporting them to other departments.

The last workplace was in the IT company dedicated to Online Gaming, in the Customer Support team providing customers with support and assistance based on the company’s products. Worked as a Senior Customer Support Representative.

Worked with Zendesk, Slack, Confluence, Jira, CRM, SalesForce, PeopleForce.
Would like to work in the sphere of Customer Support related to communication with English-speaking customers from all over the world.

Can work in the sphere of Sales as well; however, the work through tickets and emails is preferred.

Ready to work as a Team Lead since already have 2-year experience in it.

Can be easily taught new projects