Position: Account Manager
Category: Other
English level: fluent
Years of experience: 5


As an Account Manager, I
Provided our writers with quality assistance over the phone, email, and live chat.
Helped new writers adapt to the platform by providing them with various educational materials and support. 
Verified information and updated databases.
Implemented various ideas and projects as to how to improve our inner system and make it more user friendly.
Monitored the accounts of our system users on a daily basis. 
Attending weekly meetings to make sure that the tasks, plans, and metrics are on track.
Created and implemented various educational materials and presentations on our platform for our writers.
Created tasks in Jira for the product or dev team, providing detailed sub-task descriptions.