Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 6


A dedicated, result-oriented professional with over six years of experience and a reputation for analyzing customer needs, refreshing current market trends, examining product requirements, and developing appropriate programs to ensure successful delivery.



I've built 4 complex Learning Management Systems in addition to training materials for team members and know how to create a proper educational process. 

I've worked as a CS manager for long enough to learn that a great Customer Experience should start with empathy and understanding, this is why I develop my career in Client Success and UI/UX Design since this is the way to enhance the product and user experience.