Position: Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 4

- Guideline for main patterns of the warehouse system was created.
- Business process of interaction between support and dev team was created.
- Developed and implemented life cycle of the ticket.
- Channels for communication with clients were added.
- Technical support team lead with 3 years of experience in the IT industry.
- Understanding of software development lifecycle.
- Skilled with Redmine, Jira, Git, Wiki, CRM-system and other tools.
- Planning and time management.
- Great experience in working with clients.
- Reaching KPI and SLA compliance.
- Good testing experience.