Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 2

- Graduated from Ivan Franko National University of Lviv. Got Master’s degree in English philology with the avarage score 4.7/5.
- 2,5 years ago I had no undertsanding of how eveything functions when I started my journey in IT. Though, now I am quit good at it and I am ready to share my knowledge with the clients.
I have been working as a customer support specialist for 2 years. I am good at multitasking (as sometimes it was necessary to assist more than 3 costumers simultaneously) and received valuable experience in IT. Also such an experience made me stress-resistant and action-oriented. I am able to convey professional image to customers and fully understand that customer support representative is the face of the company. 

My main goal is to make clients happier than before they entered the chat conversation with me. The company I work for deals with the domain names, hosting, SSL certificates and multiple APPs. I am the representative of the Domains department , though, I have basic understanding of how all other things function. I also deal with the requests regarding account access issues and everything related to the pre-sales questions about the products we offer. I have experience in communicating with clients all over the world via chat and ticket systems. 

Also, I worked as a tutor of English language for 4 years in total. I really love observing the progress of other people . I adore interation between the teacher and student  That is also a really valuable experience since being a teacher/tutor provides you with the oppurtunity to understand people`s behaviour and 
psychology better.
I am looking forward  to new challanges . The thing I really love is educting other people. I am planning to become a team leader of the Customer Support team since it would give me the possibility to educate not only customers, but also my teammates. That is the field where I would like to try myself in the future.