Position: Project Manager / Project coordinator
Category: Project Manager
English level: intermediate
Years of experience: 11

Recent responsibilities:
• Managing the day-to-day operations of the product support team.
• Manage ticket queues and processes related to support for all customers.
• Provide mentoring to the local support team.
• Work creatively and analytically in a problem-solving environment, demonstrating teamwork.
• ITSM
• Reporting on digital technology asset risk remediation and optimization progress.
• Ensuring accurate and timely reporting, and promptly identifying data completeness and quality issues and escalating them to those responsible for data or processes.
• Ensuring access to technology asset data to support the core activities required to run the business effectively.
• Maintaining tasks in the Redmine tracking system, auditing and escalating tickets
• Organization and control of preparation for new employees
• Updating procedures and instructions for users
• Summarizing the results of meetings
• Preparation of notification letters, reminders, mail audit
• Constant analysis of user feedback, reports
• Communication with other departments, coordination of maintenance
My role at the moment is the coordinator in an IT company.
I am a resourceful and multidisciplinary project coordinator who has worked for over 2 years in the IT sector. 
An ability to work independently, efficiently, and productively under time pressure and to achieve results by critical deadlines.
I am a person who is committed to learning, goal-oriented and success-oriented.