Position: Customer Support Director/Operations Manager
Category: Support
English level: upper
Years of experience: 11

Three departments(Customer Support, Social Media monitoring&reporting, and Customer Success) were successfully launched and grew up from 1 to 60 people. Up to 20 successful projects launched.
Managing the teams (remote and on-site) is the biggest passion of my professional career. My career started over 17 years as a Customer Support representative and over the years I was able to grow to a  Senior Operations Manager, with responsibilities to: 
- Lead, motivate and support a large International team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution. 
- Manage timely data collection to update operations metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service.
- Partner with cross-functional teams in improving the proprietary tools and systems.
- Conduct budget reviews and report cost plans to upper management.