Position: Customer support, e-commerce manager,
Category: Support
English level: upper
Years of experience: 3


E-commerce manager
Nipoon LLC, USA, (Remote)
• Planning, coordinating, and monitoring logistics operations
• Working with postal services ( FedEx, UPS, USPS)
• Full delivery coordination to recipient
• Manage and develop logistics staff
• Planning and monitoring of deliveries
• Organization of warehouse
• Responding to any issues or complaints.
• Researching ideal shipping techniques and carriers.
• Working with big amounts of goods
HR manager assistant
Nippon LLC, USA, (Remote)
• Manage the staffing process, including recruiting, interviewing, hiring
• Vacancy posting, researching of resumes
• Conducting telephone interviews
• Organization and implementation of new employees
• Reporting on work results
Customer support representative
Nippon LLC, USA, (Remote)
• Working with CRM system
• Manage large amounts of incoming and outcoming calls
• Identify customer's needs
• Handle customers complaints, provide appropriate solutions
• Keep records of customer interactions, process customer accounts and file documents