Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 1

Got to a decent level of English (B2) on my own (no teachers or courses)
Retail Sales Consultant - 1 year
- Answered customers’ questions and helped them choose the right product
- Memorized the entire product line along with special discounts
- Remained polite and calm during moments of customer dissatisfaction
- Upsold complementary products
- Met sales KPIs