Position: support agent
Category: Support
English level: fluent
Years of experience: 3


- сommunicating with customers over the phone and via email in a professional and timely manner.
 - providing assistance and tech support for customer (app and mobile assistance) 
- handling warranty tickets and technical issues; troubleshooting process. 
- clarifying details about the app details and logistics FMCSA rules 
- reports and analysis data provided to the management  
- leading team (group calls, updates meeting, troubleshooting) 
- training new employees