Position: Customer support Representative, Customer support Specialist / Assistant
Category: Support
English level: upper
Years of experience: 3

French C1+
Customer Support Specialist January 2020 – April 2022
Avanquest Software, Kharkiv Ukraine
• My responsibilities comprise research client's issues in a timely manner and follow up with the
customer with recommendations and action plans.
• Assisted around 250 clients every day by phone, email (Zendesk) and Live Chats (Zendesk) with
installing and activating software, solving technical issues.
• Work was related to software for editing PDF documents (PDF Suite, Expert PDF, Soda PDF),
photo and video editing and processing (Inpixio Photo Studio, Movavi Video Converter),
Antiviruses (Adaware, System Mechanic), computer drivers (Driver Updater), Backup &
Recovery (OneSafe), PC Optimisation (PC Cleaner), CAD (TurboCAD), design (Architect 3D, 3D
Arvhitect), etc;
• Additionally made the company near 25 000$ with sales by contacting customers about potential
service upgrades and new services.

Administrative assistant May 2022 - October 2022
LE PEY-MAROUAT

• Accounting support
• support employees with billing papers