Position: SAP Consultant
Category: Other
English level: upper
Years of experience: 8


Dec 2014 - Present
SAP Competence Center for Foreign customer Support Project

• L1/L2 SAP support
• Communication with and support of SAP end-users
• Implementation of a new SAP functionality

Business-oriented analysis: Identifying business needs and determining standard SAP solutions or develop customer-specific solutions, SAP end-user trainings remotely and on the customer’s side, business and SAP process documentation, assistance in the preparation of SAP Knowledge Base.

First-level support: Including incident management, native end-users communication (French and English), SAP user maintenance, remote assistance to solve day-to-day problems reported by SAP system users.

Second-level support: SAP implementation projects, configuration and customization according to the current customer’s needs, integration projects between SAP and different business applications and systems

Functional Analyst, Business Projects DivisionFunctional Analyst, Business Projects Division
Nov 2008 - Dec 2014 
- study and analysis of insurance, scoring and SMS-Gateway software parameters in view of specifications preparation taking into account the requirements of Marketing and Risk Departments;
- design of business processes and requirements for automation;
- assessment of new business processes implementation
- testing of standard and optional updates of software;
- consultative assistance to the requestor of software modifications, cooperation with external software developer;
- preparation of technology and user documentation, training of bank users;
- team-work with other participants of the Project on the part of BNP Paribas supporting of effective cooperation with other bank units.