Position: Social Media and Community Engagement Manager
Category: Marketing
English level: fluent
Years of experience: 8

• Increased social media lead generation by 46%, generating over $1.8M in revenue through organic and paid campaigns.

• Discovered best-fit visual content creators for brand goals resulting in improved content production quality and a 50% reduction in turnaround time. 

• Recruited affiliates and retailers through social media, increasing wholesale volume by 46%.

• Strengthened customer service activities on Facebook, Instagram, and TikTok, expedited complaint resolution, and developed strong positive relationships resulting in over 64% improvement in the average response time across channels.

• Grew the community of loyal customers by 500% in a Facebook Group.

• Coordinated the development of brand identity, marketing strategy, and creatives that promoted brand recognition and boosted reach by over 700%; supervised the activities of 2 brand executives.

• Produced over 500 pieces of engaging, original, and error-free content including sales copies, articles, blogs, social media posts, audio, and video scripts.

• Managed a team of 40 older women to launch and promote 14 products.

• Trained 3 new Social Media Manager hires
Resourceful Communications Specialist with 5+years of experience in Content Creation, Marketing and Branding, delivering profitable solutions to drive sales, retain, and satisfy customers. 

Advanced user of Microsoft Office Tools and many web applications including Planoly, Canva, Klaviyo, Grin, Asana, Meta Business Suite, TikTok, YouTube, Facebook, Instagram, Google Workspace, and Shopify; demonstrated high aptitude with a steep learning curve hence can quickly become proficient at new software intricacies.


As a freelancer, I have worked with over 100 startups and SMEs, as well as on 3rd party contracts from top-rated companies including Google, Oracle and GSK to attain their bespoke goals, which included but were not limited to:
• Improved lead generation, 
• Increased sales, 
• Increased social capital 
• Reputation management, 
• Customer journey Mapping
• Improved Customer Experience 

I am a dependable team player. My mission is TO ENSURE THAT YOUR BUSINESS IS ADEQUATELY EQUIPPED TO SMASH YOUR GOALS.

It would be my pleasure to serve your vision.
I want to help brands improve customer experience because good experiences lead to better customer retention, more referrals and repeat purchases.

I have provided communication leadership to some of the world’s most innovative brands, developing media strategies to build trust, drive authentic engagement, foster community development, and raise brand equity through social media. 


Plato said: 
"Those who tell the stories rule society" 

I help brands tell their unique stories in a compelling manner since great stories build relationships and make people care. 

At the end of the day - in business, life, and society - this makes a lot of difference.

I could be your customer champion, channeling my experiences as a customer support professional, community manager and social media expert to accomplish your goals.