Position: Customer support Lead
Category: Support
English level: upper
Years of experience: 3


08.2022 - 04.2023
«TrackEnsure» Inc
Responsibilities:
receiving and solving user requests;
reporting on user requests with a detailed description of the actions performed and decisions made;
participation in the improvement of customer service processes and decision-making within the team.
08.2020 – 02.2022
«Medstar Solutions» LLC.
Customer Support Manager
Responsibilities:
 receiving and registering user requests;
 consulting users on standard solutions to problems arising in the operation of services (services);
 reporting on user requests with a detailed description of the actions performed and decisions made;
 entering the found solution into a single database of errors and problems for supported services;
 participation in the improvement of customer service processes and decision-making within the team.
09.2021 - 04.2023
Testbirds.
Tester.
Responsibilities:
 testing web applications using the "black box" method;
 maintaining technical documentation (creating test cases, introducing bugs into the bug tracking system, writing test reports);
 conducting regression testing.
Customer/Technical Support Specialist
Manual QA