Position: Influencer Marketing Manager
Category: Marketing
English level: fluent
Years of experience: 2

Conducted training in Business Communication in
2018, where I was describing various techniques of communication and discussing the adaptive approach as opposed to the preliminary categorization of the interlocutors; 
Conducted a U-learn workshop in the field of
Business Communication in 2019; 
Courses I took recently: 
Google Analytics Online Intensive at Bazilik School;
SЕО Full course at Bazilik School;
SEO Online Intensive at Bazilik School;
Product Management at L.A.B.A. School
Excel Full course at L.A.B.A. School
At my last job, I was covering three positions: Customer experience manager; People Partner; Support team member. 
Apart from the regular tasks of a support team member - establishing proper communication between clients and executors, business communication in written and verbal forms, sails skills, searching for optimal solutions - my responsibilities included teaching, mentoring, and evaluating the performance of the new staff.

As a Customer Experience Manager, I worked with international clients who were dissatisfied with their experience, so the core of my day-to-day tasks was to diffuse conflicts and return users after their unpleasant experience with the company. This presupposed an overarching approach of addressing the negative emotions of the interlocutors, mirroring and re-directing the tone of the conversation in order to achieve the desired result. 
Subtlety of communication can be compared to art. 

Additionally, I have analyzed the problems, looked for potential ways of improvement for the company; searched for methods and techniques of returning lost and disappointed customers.

My current position is Junior SEO Specialist, and I am advancing my technical skills and expanding my knowledge and experience in the digital marketing field. 
Responsibilities: On-page and off-page optimization; work with the semantic kernel, metatags, content adaptation, backlinks analysis and collection, analysis of competing websites, technical issues; searching for ways to increase organic traffic. I work with copywriters on a daily basis, establish long-term cooperation with people from 5 different countries. All communication is conducted in English. Tools: Ahrefs, Google Analytics, GTMetrix, SurferSEO, SEMRush, Serpstat, ScreamingFrog.

My plan is to work as an Influencer Marketing Manager, use my skills in the SEO field as well as Business Communication strategies I have developed and enhanced within 5+ years of experience.