Position: Customer Service
Category: Support
English level: upper
Years of experience: 5


- Reviewing websites to see whether the content reported is online or offline.
- Collecting data on online sellers.
- Analyzing support requests sent by customers by emails/chats.
- Taking decisions regarding open tickets.
- Editing and improving templates needed.
- Closing PayPal disputes.
- Optimizing different Google sheets/docs needed for team work.
- Mentoring and supervising newcomers.
- Leading different types of meetings (one to one, in groups) with the team on Customer Service Excellence .
- Monthly checking of team work quality, making reports.