Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 2

Strong team player with ambitions to improve personally and professionally. Highly motivated to work hard for the best outcome. In the Support position gained enough technical and soft skills such as troubleshooting, multytasking, hardworking, team management,  communication and leadership skills. Hardworking, driven and focused on accurately and effectively managing team and daily tasks. Gained great experience in Customer service, remote connection, troubleshooting. Always ready to work under pressure
Monitored requests, needs review, cross-sells, Reminder tasks, CSATs, Utilization Rate per shift, reports in Sales Force ( team's and department's) prove it zone task, made changes on Confluence, worked with department's schedule, extra shifts. Applied strong leadership talents and problem- solving skills to maintain team efficiency and organized workflows to meet any daily demand. Provided high-quality technical support service via phone, email, chat, remote connection.Troubleshooted  different software and hardware issues at customer's devices. Created cases and requests in SalesForce according to the problem. Configured hardware, devices and software to set up work stations for customers. Explained technical information in clear terms to non-technical individuals to  promote better understanding.
Ready to work from office or remotely. Interested with flexible schedule (m/d/e/n) without or minimum night shifts. Ready for hardworking with new team and projects.