Position: Chargeback Specialist
Category: Support
English level: fluent
Years of experience: 4

For the year 2021 implemented the financial strategy that brought an additional $68000 for the company I worked for.

For the past 4 years learned the high-risk industries and found the strategy for successful fraud prevention.
Chargeback management:
- assisted the Compliance Team with performing the daily tasks necessary to achieve the objectives of the Company’s fraud prevention and identification program.
- day-to-day fraud/chargeback management activities
- worked closely with the product and big data team on fraud prevention with tailored risk models, rules, and plans, and assisted customers in chargeback (dispute), fraud monitoring programs to mitigate losses, and scheme sanctions.
- Communicated with business partners, advisors, and service providers from various jurisdictions
- created Privacy Policy and Terms and Conditions.
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Past due invoices recovery strategy:
- Analyzed the involuntary subscriber churn;
- Performed A/B tests related to declined payments recovery process;
- Found the optimal solution;

The result of my work was a significant increase in the number of recovered payments

Built an effective support team
- created a team of professionals
- taught, and supported at all stages of work, raised motivation
- achieved significant KPI indicators

...and many more ;)
I'm open to new tasks, and projects.