Position: Business Analyst / Product / Project Manager
Category: Business Analyst
English level: intermediate
Years of experience: 3

Please, see my profile on LinkedIn
As a Business Analyst, I can be useful for your project based on my experience and skills in the following: I have expertise in different domains: IT product development & implementation (CRM systems), IT consulting, e-commerce, marketing, telecom, automotive, finance, energy & gas, and agriculture. More than 8 years of experience in IT and business process & solutions consulting. Experience in project management from conceptualization to deployment (SDLC). Interviewing to understand customer insights and translate them to business, stakeholders, and solutions requirements. Management and prioritization of requirements. Preparation of functional and non-functional requirements, decomposition. Modeling of business processes (BPMN, UML diagrams), and prototyping (Moqups, Miro, Balsamiq). 
Expertise in implementation of CRM systems (Creatio, Maxbill), BPM class solutions, MS Office365, document management systems, contact centers, video surveillance, AR (augmented reality), management & security of printing infrastructure to improve sales and service processes for corporate clients, contact centers, document management, and marketing. 
I prefer to use an Agile approach in my work.
Acted as a Module Lead in the enterprise implementation project of the target system Billing&CRM Maxbill for modules: Sales & Retention & Customer Care for B2B clients. Module users: 200, system scale: 1300 users.
I have professional skills and 12 years of practical experience in sales & services, including successful management experience in 3 teams from different regions with a total of up to 45 people. 
I have good organizational and management skills. Team player. Able to make decisions independently and take responsibility. Ambitious and creative. I build individual approaches to determining the motivation of each team member and creating a positive microclimate in the team.
Looking for the position of Business analyst | Product | Project manager | CRM | Business process transformation (IT, customer service, fintech) | Head of Customer Care.
I don't accept offers: Sales Manager.