Position: Certified Salesforce Administrator / Technical Support Engineer / Reporting Specialist
Category: Lead
English level: intermediate
Years of experience: 5

For over a year I've been supporting users of salesforce in a large international iT company around the world using Jira and SFDC.
For another company, I've implemented two additional projects on the platform salesforce.com, while supporting existing users and performing other tasks.
Strong Experience with Salesforce Administrator and / Technical Support Service Leader;
• Perform data loading and merging/processing of duplicate records 
• Collaborated with a software team
• Develop and manage reports and dashboards 
• Maintain Territory Management within Salesforce 
• Create and maintain workflows, approval processes, and validation rules 
• Identify Salesforce usage problems and craft technical /communication plans to remedy 
• Help integrate new functionality from Salesforce releases and upgrades, including plugins 
• Continuously improve user's Salesforce experience; focusing on speed, efficiency and shortening the sales cycle 
• Troubleshoot escalated issues and tickets with Salesforce.com
• Providing support and administration. Developing and maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports and any other customization
  Experience in managing by the working group;
• Accuracy and attentiveness to details;
• Self-organization and high level of responsibility;
• Natural curiosity and eagerness to learn and grow.