Position: Customer support
Category: Support
English level: fluent
Years of experience: 1

Hi all!
Here's the list of things I'm good at and what I'm proud of so far:
- English-Ukrainian/Russian Translation (Master's Degree)
- Customer Support
- Wedding/Party Organization (Have a Wedding Coordinator
certificate)
- Teaching/Tutoring in English (Bachelor's Degree)
- Music (Piano - Diploma with honors)
- Travel organization (Tickets, bookings etc.)
- Youth Conference in Germany (The theme was about social prejudices and how we can overcome those)
-Translating job for a company from Zhytomyr at IMM Cologne 2018 (Cologne, Germany)
Work Experience: 
Ignite Outsourcing
Computer Customer Support Specialist at Waze (Google Vendor)
February 2018 - Present Time
Zhytomyr Region, Ukraine
- customer support of Waze users and partners (municipalities, organizations)
via ticketing system
- crisis support: searching for relevant crises online (e.g. flooding, hurricane),
searching and uploading shelter/road closure information, reaching out to
users/partners
- walking customers through the problem
-solving process 
- bug reporting 
- editing the Waze map 
- updating the knowledge base and FAQ

Independent Translator (Freelance)
january  2012 - february 2018
Translation from English into Russian, Ukrainian and back

Wedding Factory - Zhytomyr
Wedding Coordinator
november 2017 - april 2018 
-Problem solving
-Partnership deals

English Tutor
seprember 2013 - may 2017 
Creating specific lesson outlines for individual lessons for kids and adults

IntellectRoom - Zhytomyr
English Language Teacher
september 2016 - april 2017 
- organizing lessons for groups of adults and children 
- organizing and leading Cooking Classes in English
- creating specific lesson outlines for individual classes

Education:
Zhytomyr Ivan Franko State University
Bachelor's degree, Teaching English as a Second Language (2013-2018)
Master's degree, English and German Philology · (2013 - 2018)
What I aspire to get from my new place of work is growth. That's pretty much the main thing. I know every position in the company is important in the grand scheme of things but I would love a job where I can develop and grow as a person and a specialist. 
Communication is quite important too, so I hope people at the office are nice and friendly. Competitive, but in a good way. Who doesn't like a bit of competition? 
I the product is challenging and innovating and not boring at the same time, I'm in.