Position: Account manager/customer support
Category: Other
English level: upper
Years of experience: 3


Freelance content creator 
Now 22 - now
- creating content, photos for the Instagram accounts 
  of the coffee shop and accessories store

Online gaming company
Account manager
jul 2021- dec 2021 
- consultation merchants
-work with the documentation required to verify 
  the merchant
-communication with providers

Fintech company
Traffic manager feb 2021 - jul 2021
-analysis of conversion in the context of payment methods and in the context of merchants using metabase 
- checking the functionality of payment methods 
- communication with providers 
- working with card payment methods and alternative payment methods
- understanding the principles of the anti-fraud system 

Fintech company 
Customer support representative oct 2020 - feb 2021
- supporting clients within email and ticket system
- consultation merchants( gambling, dating, etc)
- advising merchant of the list required documents for project/company verification

Trading company dec 2019- sep 2020
Customer support representative 
- client management for work in their personal account 
- work with the documentation required to verify the client 
- working with the CRM
- performing daily basic work procedures( receiving calls, chats, internal communication with clients)
- training new employees
I expect a friendly team,well-established work processes, development and new knowledge.