Position: Business Analyst CRM (Creatio)
Category: Business Analyst
English level: intermediate
Years of experience: 3


3+ year Business analyst CRM, responsibilities:
• collecting customer requirements for business process automation
• modeling and optimization of business process (BPMN, Creatio)
• system settings (access rights to objects and operations of CRM, creation, licensing and support of users, interface settings)
• product testing and system process debugging
• managing IT support requests
• personal\group consultations about CRM functionality
• preparation and updating of training materials for users (video tutorials, FAQ)
• email-marketing (design templates, result analysis of bulk email, A/B testing)
• configuration of system elements on demand by TOP managers, shareholders
• creating of KPI dashboards