Position: Customer support Manager
Category: Support
English level: fluent
Years of experience: 3

Experience at Customer Support - I get the highest Quality Assurance estimations.
Dec’17 - Mar'19 	Koolibri Publishing (Estonia)

Sales Trainee, B2B

Principal duties
•	Implementation of Sales Strategy 2018 (Latvia and Lithuania)
•	Cooperation with Amazon	
•	Participation in Estonian Days in Finland


Apr’16 - Mar'19 	WebHelp (Estonia)

Customer Support Specialist (Norwegian Airlines)

Principal duties
•	Customer support for Norwegian Air
•	People training and coaching	
•	Generating sales leads


Nov’10 – Nov’13	Samsung Electronics (Ukraine) (200 employees)

Mar’13 – Nov’13 Corporate Marketing Project Manager

Responsible for Sponsorship, BTL, Event functions & Partners relationship management (PRM):

Principle duties 
•	Market survey (investigation of competitors’ | partner’s appropriate activity as well as best world practices of Sponsorship and Event activities)
•	Strategy (development of principle vision of Sponsorship activity improvement | development of the appropriate business environment for BTL and PRM activities – negotiating best cooperation conditions with business partners, improving tender procedure, sorting out mutual cooperation between corporate divisions)
•	SM management
•	Briefing (engagement of the subcontractor)
•	Monitoring (progress monitoring, handling of the issues; business trips)
•	Reporting | motivation (appreciations, claims, etc.)
Key accomplishments/achievements 
- 2 Samsung brand shops opening, 2 PRM events, 6 BTL events
- development of the effectiveness assessment plan for Sponsorship | BTL events
- development of Sponsorship strategy
Learn new things and upgrade myself.