Position: Customer Support Lead
Category: Support
English level: upper
Years of experience: 6

Growing from sales representative representative to Support Department Lead. Managing department of up to 60 people.
6+ years of Customer Support Experience. Hardworking, motivated and reliable team player. Managing department of 60 Customer Support Specialists. Full cycle of people's management (from hire to fire)
Managing and coordinating few teams of support professionals (up to 60 people); measuring and analyzing team performance; measuring different KPI (NPS,CSR,CRR,Utilization rate, etc); working with Salesforce (creating reports and dashboards); working with Jira and Confluence, managing department schedule and workload.
Further professional growth either in Customer Experience department or Project Management;

Remote Work