Position: Support Engineer/ Customer Support Agent
Category: Support
English level: upper
Years of experience: 2.5

I have provided technical support/ customer support to about 300 plus clients resolving customers' issues whether over the phone or email.
I have been working for three years now as a Technical/Customer support personnel for large and medium scale organizations.

I have provided technical assistance and answer to users questions, assisting users by troubleshooting problem with computer hardware and software

I have collaborated with senior staff to research and solve problems which has helped in building susitance relationship with customers.