Position: Customer Support
Category: Support
English level: upper
Years of experience: 1.5


2016-2020	Self-employed	Zhytomyr, Ukraine
Tutor (English)		
•	Provided services of teaching English to children (6-14 years old)
•	Planned various learning and social activities for children 
•	Helped children to learn and improve their English 
		
2015, 2017, 2018 (seasonal employment)	Club Calimera Serra Palace	Antalya, Turkey
Receptionist 		
•	Assisted clients in solving their problems
•	Provided consulting to guests in relation to accommodation, check-ins and check-outs, room changing
•	Answered, screened and forwarded incoming phone calls 
•	Prepared bills and took payments

2018	IBE-commerce (remote)	Zhytomyr, Ukraine
Customer support manager		
•	Communicated with clients on Amazon
•	Solved problems 
•	Placed orders
•	Filled in tables with the required information

2019-2020	Davinci TS (remote)	Zhytomyr, Ukraine
Regional manager		
•	Looked for new partners for future cooperation
•	Solved unexpected problems 
•	Made agreements with hotels
•	Followed the payments and other financial operations

2020-2021	Choice QR (remote)	Zhytomyr, Ukraine
Customer support manager
•	Consulted potential clients
•	Solved incoming requests
•	Helped to install all the company’s tools and functions 
•	Conducted onboardings for new clients and employees 
•	Made reports about working results weekly

2021-2022	Choice QR (remote)	Zhytomyr, Ukraine
Customer success manager + CS team lead
•	Contacted clients for the retention
•	Researched clients problems and offer the best solution
•	Helped customers find success with the product over time
•	Was upselling and cross-selling company’s features 
•	Issued invoices and collected payments for plans
•	Hold meetings for the team to discuss questions and problems
•	Checked KPI of the team and work on the improvement 
•	Organized daily checkups to set a plan for each team member