Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 6

Built strong business relationships for our product with companies which provide automation services. (AutomationAnywhere, Blue Prism).
I started my career as Logistics Specialist in the trucking industry, where I improved my English and communication skills.

Having gained communication experience, I started working as an account manager for a trading company. During this period, my MS Office and CRM systems experience improved. 

Thereafter, I've been working in the Customer support industry and after one year I was promoted to the Project Manage position. I've managed a small team in a long-term healthcare product.

As part of my responsibilities, I was building my team's workflow, planning sprints, gathering Excel reports about system/batches errors and detecting bugs, monitoring database stability, supporting our customers via ticket system/phone calls/chats/emails, helping to improve the product with new features, building strong business relationship with representatives of partner companies, building friendly and performance-focused team.
In this position, I was deeply immersed in Zendesk, Freshdesk, and Atlassian environments.

My next position was Customer Support Engineer, where I was involved in AdTech infrastructure. I've gained extensive experience in building glossary structure for company's support department and gained solid knowledge in technical aspects of support activities.

After that I was working for an year as Logistics Coordinator in my parents company. 
There I've gained even more communication experience and learnt how to negotiate with big businesses. 

Then I've been working as Customer Support Shift Manager in gambling infrastructure. I've been responsible for the team management, workflow building and for the in-company presentations/workshops.
Looking for a new experience in project management and support. 
No sales positions please.