Position: IT Specialist
Category: Sysadmin
English level: fluent
Years of experience: 3


My work practice includes, but is not limited to:

- Administration and support of Windows and Linux infrastructures, both on-premises server clusters and desktop workstations;
- Active Directory administration (user onboarding, object management, GPO's, etc.);
- Deployment and maintenance of network appliances, such as APs, switches and routers of various brands;
- VoIP telephony administration (Yealink, Kerio, CUCM, 3CX);
- Familiarity with Service Desk platforms and ticket processing;
- Experience with relational databases (T-SQL);
 - Solid knowledge of networking fundamentals and TCP\IP suite;

I have extensive experience in troubleshooting and am able to successfully resolve problems via e-mail, text chat, voice\video calls, and remote accessing tools. 
My customer-oriented approach ensures that I am always focused on providing exceptional service to the end-user, with a goal of ensuring minimal downtime and maximum productivity.

In all of my previous roles, I have been praised for my ability to quickly troubleshoot and resolve technical issues, often exceeding client expectations.