Position: Head of Client Success
Category: Support
English level: fluent
Years of experience: 10

- Defined a clear vision and strategy for Account Management function;
- Increased revenue >12% in 2021 as a result of implementing a growth strategy for active clients;
- Generated >$600K profit in Q1-Q3 2022 following new-product release in Q4 2021;
- Mitigated the risk of losing ~20% of market share, by insisting on timely product adjustment after Google Core Web Vitals roll out;
- Improved NPS by a 70% increase in Promoters from 2021; and
Decreased Churn Rate 30% from 2021.
- Talent management: Managing section leaders, as well as staff; leading multinational, multicultural & diverse global teams; promoting a motivating atmosphere; recruiting, onboarding/offboarding, and developing talent 
- Organizational development: Designing & building team structures; developing job descriptions & defining career paths and goals
- Digital advertising & project management: Leading various processes & projects designed for sustainable business growth; making quick, effective decisions under pressure; managing risk & change in fast-paced environment
- Technologies & tools: Hubspot, Slack, Tableau, Redash, Jira, Confluence, Trello, PowerPoint, Google office suite, GAM, GMP (GA, DV360), as well as familiarity with HTML & CSS
- Methodologies: NPS, Churn rate, SLA, SAFe (as a member of Lean Portfolio Management Team)