Position: Technical support engineer
Category: Support
English level: fluent
Years of experience: 2


Tek-Experts Global Limited (July 2019 – Till Date)
Designation
Technical Support Engineer Level 3/T4 Trainer
(Exchange Online, Identity, Outlook, Share Point, Security and Compliance)

Key Responsibilities
•	Provides effective customer service technical support for all Microsoft customers across the globe in Exchange, Data Flow, Data Migration, Share Point and Security & Compliance.
•	Troubleshoot all types of client issues with Office 365, including Exchange Online, One Drive, MS Teams, SharePoint Online..
•	Resolved an average of 5 incidences per day on issues relating to all office 365 Exchange Online services for customers in the Europe, Middle East and Africa (EMEA) region and North American Region (NOAM).
•	Act as the Microsoft primary technical contact to both corporate customers and other Technical Support Engineers in delivering advanced technical troubleshooting and problem-solving solutions.
•	Collaborate on cross-team and cross-product technical issues by working with colleagues from 
other teams as needed to resolve customer problems.
•	Documents every customer's issue and different approaches to resolving the issues so as to have my own knowledge base for future references.
•	Create a perfect environment for sound service delivery whilst ensuring a positive client experience maintaining an impressive customer satisfaction grade of 4.5 on a scale of 5.