Position: Support manager junior
Category: Support
English level: basic
Years of experience: 1


WORK EXPERIENCE
Support Manager
Uployal | May 2021 - February 2022
Communication with clients (chats, calls)
Initial processing of customer / end user requests Customer's inquiries and troubleshooting researching Distribution of collected technical appeals between the relevant departments
Providing clear instructions for solving emerging problems Reporting
Distance training of representatives of the client's company as users of the software product
Formation of a database of requests based on frequent requests
Identification of issues in the work of the product, receiving recommendations to improve its performance Monitoring the stability and technical serviceability of the product developed by the company
Working with the CRM system
Managing Trello project
Bank Specialist/Cashier

Pravex Bank | July 2019 - May 2021
Cash and current operating work of the bank Work with documentation
Conducting foreign exchange transactions Current customers
Sale of banking products
Work with the CRM system
Signing and filling out contracts and related documentation
Work with Jira
 
 Travel agent
SlavaTour | Jan 2016 - June 2019
Consultation of the client, definition of his needs, sale of a tourist product and documentation of the permit Organization and creation tours
Accompaniment of the tourist group as a guide Completion of visa applications, insurance, preparation of documents for submission to the consulate / visa center Calling customers who have left a request for a consultation
Working with the client during the provision of services Reporting
Training of trainees, and assistance in adaptation to new employees
Taking an active part in organizing social events of the company

EDUCATION HIGHLIGHTS Lviv Polytechnic National University
Administration and Management | 2015 - 2017 Chernivtsi Industrial Colledge
Tourism organization | 2011 - 2015

LANGUAGES SPOKEN Ukrainian: Native
English: A2