Position: Monitoring Specialist | Technical Support
Category: Support
English level: upper
Years of experience: 3

• Understanding and writing skills on SQL.
• Programming skills on C++, C#, Java.
• Setting up office hardware: routers, printers, monitors.
• Work in emulators: BlueStacks, VirtualBox, VMware.
• OSINT skills.  
• Ethical Hacking & Cybersecurity skills based on Parrot OS, Kali Linux.
• Work with Metasploit and OWASP.
Two years of experience as a Technical Support Engineer.
• Service monitoring with Grafana, Kibana, Zabbix.
• Technical documentation writing.
• Collaborating with dev teams in order to drive continuous improvement of internal and external processes.
• Daily support B2B services, resolve issues and redirecting them appropriate resource
• Creation and monitoring technical Incidents in Jira.
• Prioritization of a technical Incidents, their escalation, assistance in investigation.

Partially related to Antifraud Management team:
• Searching restreamers via OSINT technique.
• Monitoring users activity.
• Checked profiles for a presence of fraud.
• Searching and banning Brute-force profiles.


One year of experience as a Customer Support.
• Analyzing of customer needs
• Resolve customer complaints via phone
• Trained new employees
I am interested in the changing work schedule: like 2/2, 3/3, night shifts are perceived only positively! :)
I consider "Monitoring specialist" the most priority vacancies for me.
"Customer support" - not interested.