Position: Data analyst
Category: Data Science
English level: upper
Years of experience: 1

I was proud to be a leader of a customer support sub-team. We managed to reach not only an excellent level of performance but also built a team where everyone stands for each other and is ready to go the extra mile whenever necessary.
Customer Support Rep. --> Shift Supervisor --> CS Squad Lead (2017 - Sep. 2019)
- QA over Support Agents from the squad
- Vendors management
- Mentoring Junior/Middle Support Representatives
- Analyzing squad results according to set KPIs and reporting to higher management
- Distributing the work processes during the shift
- Handling clients' complaints and providing solutions
- Helping other agents with complicated cases

 Analyst (Sep. 2019 - Feb. 2020)
- Analyzed processes/features in the internal CRM and offered
possible technical improvements to increase its usability
- Performed data cleaning, analysis, and visualization (using MS Excel, Tableau) to draw insights about customer behavior and overall effectiveness of work processes: worked on an analysis of client retention and churn, examined the efficacy of different
communication channels for product sales purposes, and gained
various valuable insights

I am passionate about numbers, and I look forward to the position of Data analyst.
It is essential for me to have a trustful and open relationship with my colleagues. I firmly believe that communication is the key, and to me, it matters more than the size of the company or its business domain.