Position: System administrator
Category: Sysadmin
English level: fluent
Years of experience: 5

Created several multi-staged internal procedures for setting up Apache, Nginx, and IIS web servers, and peculiarities of the SSL installation process on these web servers. 

Performed multiple SSL installations on different web servers such as:
Apache
Apache Tomcat
Nginx
IIS (6-10)
GlassFish
NodeJs. 

Arranged the onboarding, training, and supervision of new hires and assisted them in the early stages of their professional development.
Namecheap, June 2018 - Current  - Dnipro, Ukraine

Support Engineer - Provided pre-sales and technical support related to SSL/Hosting/webserver administration via Live Chat and Support Ticket systems.

Subject Matter Expert - Provided L2 support for internal clients.

CS Quality Analyst - Gathered performance statistics of customer support representatives, marking mistakes, and providing solutions applicable to certain situations.

Trainer-Supervisor - Organized training and supervision process of new employees and guided them through the initial stages of their development in my field.