Position: L3 support engineer, YouTuber
Category: Support
English level: pre
Years of experience: 11


Projects:
- Comodo Endpoint Security Manager (CESM);
- IT & Security Manager (ITSM);
- Comodo Client Security (CCS);
- Comodo Client Security for MAC (CCSM);
- Comodo Client Security for Linux (CCSL);
- Comodo Internet Security (CIS);
- Service Desk (SD);
- Secure Internet Gateway (SIG); 
- Secure Email Gateway (SEG). 

Responsibilities:
- Customers requests handling;
- Defects root causes investigation - Windows Events and applications logs investigation;
- Troubleshouting software problems on production;
- Creating defect reports for R&D teams;
- Preparing workarounds for existing software problems;
- SCRUM meetings participating.
- Meetings/remote sessions participation;
- Cooperation with R&D teams;
- Online consultations for sales managers and level 1, 2 support teams.

Responsibilities in other company:
- technical support of employees of the company (OS Windows, Mac OS) > 100 workstations and operators-homeworkers ~ 100-120 employees;
- preparation of new workplaces and the installation of the operating system and all necessary software;
- administration of office's network (switches) and multifunction devices;
- consultation of employees on operation with the PC and the software;
- writing of technical documentation (instructions), in particular for operators-homeworkers.