Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 2


2022-06 -
present
Technical Support Engineer
Avenga
Business domain: Software
-Monitoring current system through Grafana, search and elimination of
platform issues
-Tracking, follow-up and resolving issues in a timely manner
-Elicitation and suggesting possible improvements of system monitoring
and alerting
-Report and elimination of critical incidents
-Follow-up and update current system status to the customer
-Preparing documentation and reports
Environment and Tools: Grafana, Prometheus, Loki, AWS (EKS),
Kubectl, Jira/Confluence, Google services


2019-10 -
2021-11
L2 Support agent
TVBET
Business domain: Software
-Partners support and processing their requests in chats
-Monitoring of rejected transactions
-Participation in API integration process
-Providing back-end testing for clients
-Creation tickets for development team
-Change management
-Problem solving analysis
Environment and Tools: Kibana, Backoffice, Postman, Youtrack

2018-03 -
2019-10
CMM Programmer
Materialise Ukraine
Business domain: Software
-PDCA-cycle
-DMIS programming
-Quality control of Fixtures and Jigs for automotive industry
-Development of measurement programs for Computer Measurement
Machine
-Quality analysis of new design solutions
Environment and Tools: CAMIO, GOM ATOS, Teamcenter, Epicor

2016-06 -
2018-03
Production planning Engineer
Kostal Ukraine Ltd.
Business domain: Automotive
-Overall responsibility of project planning Individual parts and Injection
molding tools for production
-Coordination production process between designers, quality
department, suppliers and serial production department
-Kaizen planning
-Lean Six Sigma
-Root cause analysis
-Tools validation
-Production Part Approval Process (PPAP)
-Process instructions development
-In house tool correction kick-off
-Correction presentations for suppliers
-Communication with suppliers
Environment and Tools: PolyWorks, CATIA, CDB, PowerPoint, Exel,
Jira, SAP
Ready to consider remote work or part-time work.