Position: Community Manager
Category: Support
English level: fluent
Years of experience: 6

High score on KPI as a support agent: 1 minute average response time, user  acquisition based on 20% monthly target, on-boarding users during events, responding to products enquiry, escalating and resolving issues with clients.
I am a crypto enthusiast with 7 years of experience. I started with affiliate networking, trading and scalping. I worked in organisation like WB Exchange, Ecoin. I have years of experience as a community manager, marketing team lead and customer support. I equally served as Lead source and Marketing Head (Middle East/Subsahara Africa) for Ecoin.
 Within this period, I brought ideas that led to wide scale adoption of her utilities such as partnership with a Nigerian phone OEM dealer (phonizi), hotcashbacks.com, retail recharge merchants and thecoin.exchange (Peer to peer trading platform). 
In June 2022 I became a support specialist for one of the biggest crypto Exchange in Europe. 
I am very active online, highly fluency in English language. I have excellent knowledge of CRM tools (Zendesk, Tawk.to, Jira). I equally possessed good communication skill, skilled in data analytics tools: SPSS, E-Views, Google docs, spreadsheet apps, Slack and so on. 

My telegram Id is Bizecoin