Position: Trainee
Category: Other
English level: upper
Years of experience: 0

At my previous job, I worked for just over a year and a half and grew from the lowest position in the department to the department head, which demonstrates my determination and dedication to my work. I adapt quickly to change and am always ready for new challenges.
07/2019 - 03/2020
Guest Relations Officer (Egypt)
Jaz Belvedere Resort

Responsibilities:

Communicating with guests
Conducting daily surveys with guests about the quality of hotel services
Handling guest requests and complaints
Providing information and advice to guests about the hotel and its services
Ensuring that service standards are met by the staff
Communicating with department managers to address guest complaints and suggestions
Checking the cleanliness of guest rooms
Resolving conflicts or problematic situations with hotel guests
Calling guests to provide necessary information
Conducting informative tours of the hotel grounds for visiting groups of travel agents
Creating daily reports using MS Office systems about guest comments and reviews of the hotel on internet platforms
Personally reporting urgent cases to the General Manager of the hotel.

03/2021 - 02/2023
From Account Manager to The Head of Package Support Department
USS - Express delivery company (remote)  Account Manager

Managed the company's FB account to attract new employees.
Processed documentation for interested clients.
Worked with Panda Doc/Thunderbird mail clients.
Added new employees to the corporate CRM system.
Manager of the Package Support Department
Controlled and supported employees at each stage of processing mail shipments in the corporate CRM system.
Communicated with employees via email and corporate SIP softphone Bria or Bitrix.
Resolved conflicts with employees and communicated with other company departments regarding mail processing (Shipping Department) and financial matters (Finance Department).
Head of Package Support Department
Supervised and reviewed the work of the Package Support Department managers.
Communicated with the company's clients and updated them on the current status of mail shipments.
Reviewed and approved compensation for employee expenses related to work processes.
Participated in testing and refining the new CRM system and provided reports to the IT Department.
Updated department regulations.
Compiled weekly reports on the work of managers and problem situations with clients and employees, including proposed solutions for senior management.