Position: Head of e-commerce, E-commerce manager, Head of Sales Departament, Customer support
Category: Sales
English level: intermediate
Years of experience: 10


Head of Sales, e-commerce (O bag, Bimba Y Lola, АСВС)
06/2021 to present
Organizing the work of the department, planning sales and monitoring the implementation of KPIs. Control and monitoring of the website. Automation and optimization of work processes. Setting and monitoring the implementation of technical specifications by contractors. Analytical reporting and planning. Work with Google Analytics, CRM Bitrix24, Binotel, OpenCart. Creation and development of a calendar of marketing activities and its analysis. Analysis of competitors' work. Development and implementation of department development strategies. Writing and development of instructions and training material for training new employees, conducting trainings and certifications. Controlling the work of the contact center. Standardization of work with scripts. Service quality control (evaluation of telephone communications and chats). Monitoring the work of the logistics department.

Wholesale manager (O bag, Bimba Y Lola, AСВС)
06/2019 - 06/2021
Organization and control of the existing customer base (offline and online). Searching for new partners and expanding sales channels. Preparation of commercial proposals, negotiations, conclusion of contracts, and document management. Ensuring timely debt repayment. Participation in the implementation of marketing programs and development of the marketing calendar. Maintaining reports on work with clients. Analyzing the work of competitors. Development of instructions for working with online platforms and call centers. Filling the sites with goods, preparing training material and recommendations for working with goods. Launching online sales on marketplaces (Intertop, MD-Fashion, Rozetka, Kasta, Lamoda).

Retail store manager (O bag)
12/2018 - 06/2019

Retail store manager (LTB)
05/2015 - 11/2018

Retail store manager (New Look)
10/2013 - 01/2015

Retail store manager (Lee Cooper)
 07/2012 - 01/2013