Position: Business Analyst / System Analyst
Category: Business Analyst
English level: pre
Years of experience: 2.5


Six years of experience in banking
- Experience in customer support
- Practical experience in business automation without code / low-code.
- Development and improvement of business process architecture.

PrivatBank: 
- From 2014 to 2015, worked as a Call-Centre operator

- 2016-2019 HelpDesk technical support operator.

- 2019-2020 Business Process Automation Specialist
-- Building business processes on Corezoid
-- At this stage of the work, I gained an understanding of how the construction of business processes works, who is responsible for what, and how IT interacts with the business client.

- From March 2020 to the present, I have been working as a business analyst in the information systems development department.
 -- At the moment, I manage three projects related to the provision of services to legal entities (clients).
 -- I work with two different front-end and back-end development teams.
In the team I am responsible for:
 -- communication with customers, reception and discussion of tasks, collection and processing of requirements from them, I also help in writing the technical task;
 -- formulation and description of the task for developers;
 -- Scrum planning, managing BackLog tasks;
 -- conducting internal StendUp with the command and meetings with project customers;
 -- writing technical and user documentation;
 -- project support, in case of questions or problems with the work of processes
The main thing for me in my work is the stability of the company, a decent level of remuneration, a friendly team and interesting projects that will provide not only professional growth, but also emotional satisfaction.