Position: Operations Manager
Category: Support
English level: fluent
Years of experience: 4

-Implementing Zendesk automation.
-Creating a comprehensive Help Center.
-Developing an efficient online onboarding process.
-Facilitating cross-team collaborations.
I have gained valuable experience in various leadership roles, including Team Lead, QA Lead, and Operations Manager. Throughout my career, I have progressed from an agent to a manager position, demonstrating my dedication to professional growth and advancement. Currently, I am actively seeking new opportunities and projects that will contribute to my ongoing development.

In my role as an Operations Manager, I have successfully undertaken the following key responsibilities:
-Led and managed teams, focusing on training and establishing comprehensive training programs and onboarding processes.
-Developed and implemented Key Performance Indicators (KPIs) to effectively measure the success of solutions and created transparent organizational dashboards.
-Enhanced internal policies and procedures by continuously identifying areas for improvement and implementing strategic changes.
-Designed and constructed an employee knowledge database to ensure easy access to crucial information.
-Oversaw the creation and management of a Help Center.
-Prepared detailed performance reports by meticulously collecting and analyzing data from various customer service functions.

Through my experience and expertise, I have consistently contributed to optimizing operations, enhancing team performance, and driving organizational success. I am excited to bring my skills to new challenges and contribute to the growth and development of future projects.
I am seeking a professional environment that fosters a friendly team dynamic and cultivates a strong sense of companionship. It is important to me to be part of a team that values collaboration, support, and open communication. I am motivated to contribute to a positive work culture where individuals can thrive and work together harmoniously.

In terms of management, I prefer to work under a supervisor who promotes a constructive and empowering leadership style. I value leaders who trust their team members, provide guidance when needed, and encourage autonomy and growth. (no seagull management)