Position: Technical Support Manager, Customer Success,Account Manager,Project ManagerManager,Business Development Manager
Category: Support
English level: fluent
Years of experience: 8

I'm a results-driven professional, with a total of 8 years of experience working in Customer Support and Performance Marketing in international companies. I always focus on results and develop my negotiation skills. I have the ability to multitask and flexibility in working hours. A motivated and passionate learner with organizing skills.
Responsibility is my priority in all aspects of my  life.


Courses:
Prometheus Certificate 'Основи тестування програмного забезпечення' issued by Lviv IT School

Computer school Hillel 'Manual QA'
Skills & Abilities:
- Understanding of Agile methodologies;
- Understanding of SDLC and STLC;
- Understanding of ISO certification;
-Testing Theory (test types, test cases, bug reports, check-list etc);
- Knowledge of  basic SQL requests;
- Knowledge of Windows, MS Office;
- Understanding of API Testing (Postman);
- Understanding of JSON;
- Understanding of Jmeter performance testing tool;
- Bugtracking tools (Jira,Trello);
- Experience in testing on websites while studying at Manual QA course;
- Skype,Zoom,Discord,Slack,Email Agents,Google Chat;
- Kayako CRM, Intercom chat/email/help center to communicate with the clients;
- Confluence, Notion;

Support/Sales/Business Development Experience:
- Experience with CRM ticket systems, Customers' Live chats/emails;
- Writting articles in Help center;
- Onboarding of newcomers;
- Establishing new partnerships with agencies and developers. Analyzing market, growth opportunities, business models and internal performance; 
- Support team in strategizing and helping to execute the building of businesses with new and existing partners; 
- Various tracking system working experiences(Affise,HasOffers etc.); 
- Working with international partners all over the world;
- Understanding customer product issues by clarifying the customer's complaint;
-  Interaction between Development department, QA team, and other staff;
-  Collecting customers' feedback, analyzing customers' requests and needs;
-  Preparing and editing user manuals, how-to guides, FAQ etc.
 

Languages:
Ukrainian,Russian,English,Portuguese