Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 1.5

2014-2023
- Developed web site /community government information system/ performance metrics by 35%
- Increased documentflow by 10%
- Seccusfully realised modules and products (e-tax system)
- Successfully completed more than 40 community projects including: preparation, planning, scheduling, conducting and coordinating of all activities on assigned project
I have 1,5 years experience as IT Business Analyst and 6 years’ experience in Project Management.

Key responsibilities and skills: 
- Collaboration with stakeholders (teams, clients, etc.);
- BPMN, UML modelling (used tools: Gliffy, Camunda, Lucidchart
- Knowledge of SDLS Methodologies: Waterfall, Agile (Scrum, Kanban)
- Analyzing, gathering, eliciting and managing requirements throughout the project lifecycle;
- Using different types of elicitation techniques (interviews, brainstorms, document analysis, etc);
- Analyzing as-is business processes, identifying gaps and designing to-be processes;
- Experience in working with Jira,Confluence;
- Creating User Stories, Use Cases
- Creating wireframes (used tool: Balsamiq.);
- Good communication, problem-solving, presentation and documentation skills;
- Management of change requests;
- Designing, discussing, and documenting business solutions by creating requirements specification and BPMN, Use Case documents;
- Demo presentation of delivered product;
- Knowledge of SQL database querying.

Domain knowledge:
- Community government
- E-taxation
- E- learning

Languages:
- Armenian (Native)
- English (Upper-Intermediate)
- Russian (Intermediate)
- German (Elementary)
I’m looking for an opportunity to put my abilities and continue growing and contributing as an IT Business Analyst to a company that I work for.