Position: Junior Sales Manager, Customer care
Category: Sales
English level: upper
Years of experience: 0

• customer loyalty and satisfaction (NPS and CSI) analysis project creation and management, conversion 64, 8%
• DMC personnel training project launch and handling (theory+week practice for 150 employees)
• formation of compensation algorithms to the final consumer, approval with the top management
• marketing standardization at DMC 
• B2C sales - excursions and other company offers (maintaining the average bill at the level of 108% of the plan)
Quality-oriented professional with 10+ years experience and a proven knowledge of customer service, complaint resolution, sales and tour planning. 
Work experience detailes mentioned in CV attached.
Aim to leverage my skills in IT sales, customer care or project management  and trully think that this will give me an opportunity of a new start, professional growth and decent income.