Position: Customer Support
Category: Support
English level: intermediate
Years of experience: 4


The English language school "EnglishDom" is the curator of a group of teachers and students
Responsibilities: supporting teachers after the training phase, analyzing the work of teachers every month, working with students: collecting feedback on training, selecting a teacher, selecting a student's schedule, solving administrative issues. Work in the CRM system.
English language school "Skyeng" - United teachers care manager
Responsibilities: supporting teachers after the training phase, analyzing the work of teachers every month, solving administrative issues, dismissing teachers, holding personal meetings with teachers (on average 65 personal meetings per month), working with teachers' metrics and indicators. Work in Crm-system, Tableau, TRM, HRM, Megaplan, JIRA, Confluence, Notion, Omnidesk, Trello, AmoCRM.
She worked as the head of the quality control department, as well as the manager of work with recruiters