Position: Customer Support Manager/Supervisor/QA/Team Lead
Category: Support
English level: fluent
Years of experience: 3

In 2 years as a Support Supervisor, I have mentored almost 20 team members to become confident and customer-oriented support team representatives. 7 of them have been promoted to Advanced Support Reps, and 3 - to Shift Leads.
I am an experienced Customer Support Specialist with a demonstrated history of working in customer services. My track record in Customer Support shows successful performance in different job positions: Customer Support Representative, Team Lead, and Support Team Supervisor. I have excellent skills in Customer Support & Customer Care, Quality Assurance, Coaching, and Team Management. Currently, I am working in a marketplace company in the educational services segment, and I aspire to get experience in Product IT. Also, because of personal reasons, I'm considering part-time positions in support.