Position: head of customer success
Category: Marketing
English level: fluent
Years of experience: 11

Achievements:
 NPS growth from 3.8 to 9.5 out of 10 in just 3 years
 40% of clients extended annual contracts without tenders
 up to 90% of the company's vacancies were filled by internal resources - through development
и роста сотрудников
13+ years at marketing &amp; communications and 9+ years of experience with global corporations at
managerial roles: from launching new brands to new market expansions. Lately was managing 20+ people,
working with EU, US, CAR, and CIS markets. Building effective and productive relationships with clients with
proven results: 9,5 (out of 10) evaluation grade received from ABInbev client, changed only in 2 years,
starting grade was 3,8. Ukrainian team grade is the highest not only in the EMEA region but also in the world.
Advanced user of digital &amp; non digital marketing channels (SEO, SMM, FB Ads, PPC, influencer marketing,
TV, OOH, Radio, Digital media)
I provide an enthusiastic and coaching approach to motivate teams to bring the best results. I offer a
great combination of leadership experience that gives the advantage to understand business and drive
transformation at every level in the VUCA world.