Position: Account Manager
Category: Sales
English level: fluent
Years of experience: 5

- Achieved over 4,000 SME/enterprise customers in Africa, Europe, and Asia by leading four members in Nigeria and China and implementing operations.
- Increased merchant acquisitions by 20% and transaction volume by 17.5% month over month by optimizing user experience and sales/customer success operations.
- Achieved over 10m USD annual GMV within a year by acquiring B2B customers by setting up departmental KPIs and product development strategies.
- Managed a project team of 5
I have been working in a FinTech company for 1 year, which specialized in cross-border payment within and outside Africa. During this working period, I grew up from Sales and Account management executive to Account Manager/Success Project Manager.

As a Senior member of the Account Management department, Head I launched various project initiatives which have helped in acquiring over 4,000 SME/enterprise customers in Africa and across Europe and also consistently increase the growth of 20% month on month in merchant acquisitions and 17.5% in transaction volume by building sales/customer success operations and optimizing UX.

 Also, I've implemented improvement processes that have led to over 10m USD annual GMV within a year by planning B2B customer acquisition and product development strategies and setting up department KPIs. This also includes closely working with PSPs, merchants, and partners.

In my previous roles, I worked as a Sales Consultant for an Edtech/Consulting company where I performed functions such as lead generation, business correspondence, working with data, and ERP systems. The main task was to coordinate, support the sales team and also manage User requirements and stakeholder management.

Over the years, I've worked closely worked with tools such as Excel/Google Sheets, Jira, Trello, Asana, Canva, Basecamp, JIRA, Confluence, ClickUp, and CRM systems (Hubspot, Pipedrive)
Detailed onboarding 
Great company culture 
360 feedback policy
Growth opportunities
Autonomy