Position: Technical Support
Category: Sysadmin
English level: intermediate
Years of experience: 1


Hello team!

Right now, I'm working in technical support (help desk).
My responsibilities include:

- Technical support (L1-L2 level) of users in the ticket system via email, messagers, etc.;
- Search and elimination of platform issues;
- Prompt restoration of customer services in case of errors or failures, informing about events and the status of their solution;
- consulting users about their work and interactions with the platform;
- Investigation of the incidents and tickets related to the operation of the platform.
- search and selection of complex solutions to incidents or situations;

Othervise, I`m trying to learn more about system administrator tools, like PowerShell, that can help me resolve problems faster or without my direct presence. I also intend to begin studying for the CCNA course in the near future.