Position: Customer Service
Category: Support
English level: upper
Years of experience: 11

possess an enormous experience in sales and customer service;
If you want to boos sales, make sure to have experienced customer service team. Indirect sales executed by customer service retain the customers and decrease churn rate. Highly qualified customer service manager with experience in international companies in the IT-related sphere (and others) and outstanding communication skill. My duties included but not limited to:
-  processing requests from the customers,  dealing with leads , providing a comprehensive info regarding product awarenesss, and forwarded tickets required custom development review.
- following up on the prospects: email, phone calls;
- Inbound calls: handling any issues that might happen during regular course of the business:
- outbound calls: keeping up communication bridge, etc.
No cold callings.