Position: Digital Marketer
Category: Marketing
English level: fluent
Years of experience: 5


Sales – Onboarding Telemarketer at MAX-MIGOLD, Lagos August 2022 – Present  
• Conduct client or market surveys, and type detailed notes regarding sales for goods or services 
• Research and obtain customer information and enter with or without orders into Company CRM portal 
• Explain products or services and prices, and answer questions from customers 
• Maintain records of contacts, accounts, and orders on Company CRM portal 
• Follow sales scripts and probe to better target the needs and interests of clients.

Sales Team Manager at SABI, Lagos March 2022 – July 2022 
• On-boarding, training, constant development, and supervision of sales team 
• Presenting, promoting and selling company’s products to existing and prospective merchants 
• Drive sales revenue 
• Generating performance reports using Microsoft Excel Sheet & delivering performance feedbacks via emails and/or other platforms 
• Set KPIs and revenue targets for members of the sales team 
• Perform cost-benefit and needs analysis of existing and prospective customers in order to meet their needs 
• Educate existing and prospective merchants with useful information about company’s product(s) and policies.

Sales Supervisor at OMNIBIZ, Lagos October 2019 – Nov 2021 
• Create performance reports (Microsoft Excel/word) & Delivering performance feedback (via phone/email).
• Set reasonable customer satisfaction goals and regularly work with the team to meet them on a consistent basis. 
• Ensure accurate record and documentation of all customer service activities and discussions. 
• Measure the progress of agents in tandem with the set objectives. 
• Oversee and respond to customer service issues in a timely manner. 
• Create and implement an effective customer loyalty program. 
• Interacts with customers on a daily basis, responding to their questions and guiding them to the appropriate service.

Business Relationship Officer at STANDARD LEGACY GROUPS (Investments and Credits), Lagos April 2017 – July 2018 
• Cold calling and source new clients. 
• Build, track and optimize all processes surrounding. 
• Deliver against revenue targets and all key performance metrics. 
• Offer financial advice, funds arrangement and documentation from time to time to customers.  
• Manage investment portfolios in compliance with regulatory policies. 
• Timely issuance of various circulars in order to align with the apex institution regulations.