Position: System administrator / DevOPS
Category: DevOps
English level: upper
Years of experience: 2

Prevented infrastructure issues with the KVM nodes due to poor configuration choices of the responsible department. 
Handled complicated cases with the Python based web applications such as flask/jango for clients.
Employment History:
 Customer Support at Namecheap, Kharkiv
June 2016 — October 2017
Assisting with customer requests related to company products such as shared hosting,
Private Email (SaaS), EasyWP (PaaS) via ticketing systems and chats.
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Technical Support L2 at Namecheap, Kharkiv
October 2017 — May 2018
Performing administrating tasks on a shared servers, transferring data, troubleshooting
various server-wide and  client-specific issues (from apache/named/haproxy configuration
to wordpress-specific site  errors).
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Technical Support L3 at Namecheap, Kharkiv
May 2018 — February 2021
Administrating customer infrastructure in terms of VPS/DS servers with
CentOS/Cloudlinux/Ubuntu distros. Resolving issues related to software, control panels or
websites.
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Technical Support R&D at Namecheap, Kharkiv
March 2021
Optimizing the software stack on the cPanel servers (VPS/DS), developing solutions for the
present issues within the budget and opensource software. Development of the automation
tool for L3 engineers for daily tasks on Flask + celery, following the CI/CD principles via GitLab
Expecting to master skills with on-premise cases and develop skills with cloud technologies/providers.