Position: Operations manager
Category: Support
English level: upper
Years of experience: 5

Great engagement in launching new businesses on the market. Have a proven record of surpassing operations targets and boosting orders. 
Human Dimension Implementation Meetings 2018-2019, Warsaw, speaker.
Experienced in IT, FoodTech, FinTech, ex-Glovo. Good at training and mentoring new members of staff. Self-motivated manager with strong organizational and interpersonal skills. Always looking to a new challenges, taking on extra responsibilities, and growing professionally.

Roles:
- project manager
- operations manager
- Head of operations

Employment: 

Crypto Exchange - Payments Operation Manager: 
- Withdrawals and deposits executed without delays - ensure clients to feel control under their money
- Excellent and transferrable operations to make clients and teammates consistently successful (consistent delivery of key results with right people to the right places with well-defined roles and tools), 
- Workflow (Miro, BPMN), Checklists and Click Up tasks, 
- Manage talent: Hire, replace, onboard (score, rate)
- Make processes supportive (prefer to reuse and develop existing tools)

Food delivery - Head of Operations: 
- Improving the regional operations by ensuring ambitious targets, Driving projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of courier forecast, 
- Analyzing daily and weekly operation metrics with a macro view of the long-term success of the region, having a complete understanding of the local supply situation at all times, 
- Ensuring the best customer experience and high customer satisfaction, 
- Working closely with all the verticals from the Operations team (Supply Growth, Supply Excellence, RTO) to plan, execute, and monitor projects related to operations and the couriers/partners contribution to the user experience, 
- Thinking out of the box to bring new ideas of process improvements that will be a game-changer to ensure the best user experience

Software house - Project manager:
- Carry out cross-cutting project responsibilities, including creating and managing project plans and team development, close cooperation with the team lead of the development and key stakeholders,
- Execute project strategy, risks management,
- Deliver great user experience.