Position: Support manager
Category: Other
English level: upper
Years of experience: 2

I am proud that in each of my job positions, my English has improved over time. So I was inspired to learn other foreign languages as well.
1) 4writers Research Group is a company that writes scientific and commercial papers and is targeting the English-speaking population of any country (but most clients are from the US). My job at this company included writing and editing texts according to clients’ instructions, developing plans and projects, creating presentations.

2) The experience of this work is related to an informal private company that prepares prospective students for the tests of External Independent Assessment, introduced as a mandatory test before entering higher education.

3) Responsibilities in this position included communication with clients in the mode of correspondence on the website. This includes financial, technical issues and problems, as well as advice needed by customers to make better use of the website.

4) Job includes a large pool of responsibilities: viewing publishers’ registrations in the Affise CRM system and establishing contacts with them; moderation of publishers and identification of potential opportunities for cooperation, activation of client accounts in the CRM system; consultation and assistance in the selection of offers, settings, optimization, formation of payments for some clients; timely verification of the quality of publishers’ traffic and its analysis with Fraudscore tool; formation of monthly statistics of publishers’ registrations and identification of the most promising Internet resources for campaigning active clients; calculation of ROI and actual income from cooperation with active partners (monthly).