Position: Change Manager | Transformations | Operations
Category: Other
English level: fluent
Years of experience: 8

Established new functions from ground zero in different organizations: 
- Customer Service function
- VIP Management function
- PMO Development function
Introduced new processes to the organization, and adjusted existing processes to improve their efficiency.
With over nine years of progressive experience in business process and project management, I have a proven track record of leading change management initiatives, developing efficient processes, and driving operational effectiveness. I have successfully managed diverse projects ranging from departmental shifts to organization-wide transformations, always aligning change initiatives with business goals.

My expertise in developing and implementing automated workflows has resulted in significant productivity gains. I have been instrumental in the creation of organization-wide automated project portfolios, defining and tracking key performance indicators, and streamlining reporting processes.

In terms of team management, I have had the opportunity to establish departments from scratch and lead high-performing teams. My roles have also allowed me to develop a deep understanding of resource governance and the importance of maintaining efficient project portfolios.

As a liaison between business and IT functions, I've ensured clear and effective communication while also focusing on continuous improvement of organizational process assets. I also bring experience in customer support and VIP management, having established these functions in previous roles.

Furthermore, I have extensive experience working with a variety of systems and tools such as Salesforce CRM, OnePoint, GSuite, Oracle BI, Jira/Confluence, Zendesk, and Tableau. My broad set of skills, including strategic planning, problem-solving, and technical expertise, make me a versatile professional capable of addressing complex business challenges.
I am interested in roles that focus on transformations and internal initiatives to improve business operations. I firmly believe that successful change management isn't just about implementing new systems or processes—it's about guiding people, nurturing their potential, and enabling them to thrive amidst change.