Position: System analyst
Category: Business Analyst
English level: fluent
Years of experience: 5

Experience of multiple successful implementations from product vision to production use: 
- 24/7 contact-center for bank (integrations with Cisco Unified Contact Center Enterprise, ABS, processing, internet-banking, reporting for management)
- CRM for bank’s corporate sales (long-term sales process, calculation of sales manager’s KPI’s, reporting)
- retail bank's front-office (sale and service functionality)
- Analytical tool for negotiation of individual rates for corporate clients (based on accumulated financial data)
- Front-office solution for microfinance company (all MFI business-processes for payday loans issue and maintenance)
SQL, JIRA, SVN, BPMN, UML, XML
Challenging tasks, professional team