Position: Customer Support Team Lead
Category: Support
English level: upper
Years of experience: 6


1. Analyze new user questions, issues, and concerns;
2. Collect user feedback on the product and feature rollouts;
3. Investigate user issues and work closely with the Development team to resolve them; 
4. Control the quality of support responses and moderation;
5. Help to create the best user experience and the most smooth workflow for the team; 
6. Answer customer support chats and tickets via Zendesk;
7. Create a schedule for the whole team.

Knowledge in Zendesk, Confluence, Power BI, Klaus.
Experience working with refunds (Google Console), reviews in the App Store and Google Play.