Position: Technical Support Specialist (L2/1)
Category: Support
English level: intermediate
Years of experience: 5


Total work experience 7 years.
At my first job, I achieved a team lead in a call center (retail), there were more than 60 people in charge, I optimized the work of the warehouse, logistics, and introduced reforms in the company to simplify work with users (customers).
The second job was related to gambling (12 projects), in which I learned that I was attracted to technical and analytical tasks. One of the significant achievements is the identification of a team of fraudsters, thereby saving a large amount for the company.

In the future, the goal is to grow and learn to DevOps. Open to new offers.
Remote work or office work is also not against relocation.

Key responsibilities in the previous job:
-Keep customers informed of progress during issue lifecycle and make follow-up calls
or communications in a timely manner.
-KYC/AML
-Maintain updated information about the company's products and services
-Training new employees
-Writing manuals
-Monitoring system’s activity, reacting to any issues or suspicions
-Assist team members and provide support and solutions to customer queries.
-Fraud Monitoring
-Solving of any technical and organizational issues
-User payout behavior