Position: Technical Customer Support, Business Development, Sales
Category: Support
English level: fluent
Years of experience: 4

Developed and implemented a process for sales engagement with new partners from lead generation, qualification and validation through to close, follow up and client experience.
Implemented contracts with Tier 1s (including Etisalat Egypt, Telecom Malaysia, and Tata) by working with LinkedIn contacts; formed 22 partnerships with new companies after one telecom conference. I can manage a fast workflow, delivering excellent customer support.
3.5 years experience as a Business Development Manager in telecom (Searched for new partners, negotiated, calculated business cases, fraud checking, and conducted agreements. Implementing interconnections with existing and new carriers. Ensuring the interactions of new companies with all departments inside the company. Attending international conferences online (IWW, Capacity London, ITW)
2 years experience in Technical Customer Support in the SMS industry  (day-to-day support for customer escalations (Skype live chat) and incident tickets (Helpscout); Monitoring and supporting the core SMS messaging platform; Troubleshoot problems with and helping reconfigure the messaging platform as needed to ensure excellent service quality )
I have practical experience in Microsoft Office, Pipedrive CRM, Odoo, HubSpot, Confluence, Jira, Mattermost, Helpscout