Position: Customer Service Specialist (Team Lead and similar roles)
Category: Support
English level: fluent
Years of experience: 3


Current job: Graphic Designer at the Behavioral Science Institute at the American University Kyiv

Before that: Customer Support Team Lead. Total customer support experience: 3+ years

Customer Support Team Lead
Oct 2020 - Oct 2021 
— proudly led a small international team of young intellectuals;
— wrote company's internal documentation;
— held internal webinars;
— trained new team members;
— set up team's schedule, ensuring full product coverage;
— performed quality assessment, reporting and analysis;
— took care of products’ documentation and training programs;
— dealt with e-commerce (Shopify);
— resolved payment disputes (PayPal, Stripe and Shopify);
— monitored stock levels and order compilation process at the UK and USA warehouses through Shopify and other systems;
— provided customer support replying to emails and live chats via CRM, social media (Instagram/Facebook), other communication channels (Amazon, Kickstarter).

Customer Support Product Expert — Apr 2020 - Oct 2020 
Customer Support Project Supervisor — Nov 2018 - Apr 2020
Customer Support Consultant — Sept 2018 - Nov 2018
Not interested in customer support roles that deal with night shifts and/or phone/video calls.

Looking for a respectful work environment with growth opportunities.