Position: Manual QA Engineer
Category: QA
English level: fluent
Years of experience: 0

Recently, I have finished Manual QA course and I am strongly encouraged to work in this area.
Operations Manager - 2 years
modification and managing of customized sales CRM, implementation of new CRM features;
manage the relationship with PSPs, gateways, banks, and partners; 
work with different types of transactions, testing the payments, dealing with refunds and chargebacks; 
ensuring all operations are carried on in an appropriate, cost‑effective way; 
develop, implement and review operational policies and procedures;

Sales Team Manager - 2 years.
training sales team to use new CRM capabilities; 
development of sales quality assurance process, creating scripts;
creating of FAQ, guides, maintain documentation;

Customer Solution Specialist - 2 years. 
managing and upholding the troubleshooting escalation process; implementing customer support processes to enhance customer satisfaction;
conducting product presentation, understanding clients' goals; built and maintain strong client relationships.