Position: Customer Success Manager, Client Support Specialist, Help Desk Support Specialist, HR
Category: Support
English level: upper
Years of experience: 11


Experience:
1). September 2019 - Present: I'm a Customer Success Manager in Newoldstamp. I'm responsible for developing customer relationships that promote retention and loyalty. My main job is to work closely with customers to ensure they are satisfied with their services and improve upon dissatisfaction. I work with customers to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. Please check my Linkedin profile to check more information about me :) 
2). May 2019 – August 2019: I worked as a Global Mobility Program Specialist in HR Center of Excellence (SoftServe) and I was responsible for effective support of the Global Mobility Program and such services as the International Assignment, International Assignment Extension, Repatriation. My main tasks were to assisting associates with international assignments, acting as subject matter specialist for international assignments related activities by advising associates and managers on Global Mobility Program processes and policy, serving as a liaison between all stakeholders and departments, and ensuring a smooth transition of associates to host locations by applying the single point of coordination concept and providing ongoing support during the Global Mobility Program processes including repatriation where appropriate.
3). 5 years experience in IT technical support for 4,000+ users  of the company SoftServe;
4). Jul 2012 – Nov 2013 - I worked as Project Manager in the Polish IT company Comarch;
5). 3+ years experience in the Comarch Customer Support;
6). 2 years experience in office management, Polish company Igloo.
I am an open-minded, hardworking, positive, and huge people-person that spent several years in IT HelpDesk.

For now, as Customer Success Manager, I'm responsible for the effective support of Newoldstamp's customers and service. I'm responsible for developing customer relationships that promote retention and loyalty. 

I'm looking for professional growth, work in a friendly team, interesting and challenging tasks, and innovative management.