Position: Technical Support Specialist L1
Category: Support
English level: upper
Years of experience: 2

I believe that the best achievement is progressing at written and verbal English as well as technical knowledge of website front and backend architecture.
Have experience in technical customer support in web-hosting company.
My responsibilities included:
- communicating with the clients in chats and tickets
- issues troubleshooting
- providing proactive supports and guiding clients
- escalating issues to technicians L2/L3
I don’t consider night shifts.