Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 1

-more than 30 successfully completed projects (with 98% quality and all deadlines were met);
-career development from junior to senior GIS specialist;
-on average around 100 project hours saved on each project;
-high flexibility and switching between different project without loosing high performance;
-project documentation analyzing and improvement
I was working as a GIS specialist for more than 10 years. My main responsibilities were: updating database for navigation purpose, communication with customers (written and verbal), analyzing and making edits to project documentation, team management, newcomers mentoring, tasks breakdown and assignment, searching and analyzing information according to different sources, working with lidar data. I'm familiar with JIRA, Confluence, Scrum and Canban methodologies, GIS tools. 
For a half a year I was working as a Customer support specialist. Im familiar with Zendesk, Solidgate, live chat.