Position: Business Analyst, Integration Business Analyst, Project Manager
Category: Support
English level: upper
Years of experience: 11

Banking:
•	SWIFT payments implementation in mobile banking application. Collected functional and non-functional requirements and agreed with units and prepared to SRS. Developed and tested Camunda process, ESB and OKD services.
•	Automatization of mortgage loan process. Customer forms development.
•	Integration of mortgage loan process with state personal data system Diia API. Integration micro service development and testing.
•	Development and EMV certification of POS-terminal SW for international payment systems VISA and MasterCard
•	Implementation and administration of a Local payment cards system

B2B Sales:
•	Sale and delivery process automatization. Defined Business process, approved BRD with Business owner and automated in Bitrix24 CRM.
•	HR processes of onboarding, dismissal and vacation defined, BRD approved with HR Director and implemented in Bitrix24 CRM.

IT service management:
•	Service delivery processes automatization. Created, described and implemented processes to the Service Desk system based on Microsoft Dynamic CRM.
•	Integration of the Service Desk system with customers issue tracking systems. Created, described and implemented integration protocol in API
More than 20 years of experience in business analysis, project management and processes automatization for different business domains for international companies.
•	Business domains experience: Payment technologies, Finance, B2B sales, IT Service Management.
•	Organized effective communication between IT and business units for the development, implementation and support of new systems and enhancements.
•	Supported and facilitated the gathering of business needs and objectives to evaluate a new or enhanced functionality.
•	Participated in business development and Project discovery phase.
•	Defined and optimized Business processes workflow. Created automated business processes from the scratch.
•	Developed project artifacts: BRD, Vision, Project Profile, Software Requirement Specification.
•	Project Management according PMBOOK and Agile best practices.
•	Managed project teams up to 15 employees and department up to 100 employees.
Business Analyst position is preferred. Could be partly combined with a Project Management.