Position: Traffic Analyst / Customer Support Manager
Category: Support
English level: upper
Years of experience: 3

Given the specific nature of the work I did in my previous job, it is difficult to identify outstanding accomplishments. I would say the main one is the speed of my learning and setting a certain algorithm for analysis, the development of observation and concentration, which happened in the process.
While working at Cyren, I used to do URL filtering. In fact, it's an analysis of various web resources to detect potential malicious content. Depending on the results, I assigned each individual link a category. 
Occasionally clients would ask me to review decisions regarding certain sites, and I can only call my experience in the Customer Support field a small communication with them.