Position: Customer Success Specialist
Category: Support
English level: pre
Years of experience: 4


For the last 4 years I'm working at the one providing advertising and technology company which based on Ukraine.
I'm working as a Customer Success Specialist for a 2 years. Before I have been working as an Operation Manager and as an Account Manager for a 2 years in this company.
Company have crated and supporting several SaaS products such as DSP platform with our own SSP and DMP.

My main responsibilities are: 
- supporting clients, helping with new functional and troubleshooting complex customer's issues with platform
- tracking and analysis of all campaigns running on our platform to achieve the success of the advertising campaign
- providing onboarding for new clients
- tracking all active or non active advertisers
- document management such as invoices, contracts
- working with Jira system and tools like HelpDesk, Zendesk

Talking about my professional development I would like to become a Project Manager and now I'm interested in this direction
The most value is personal growth, friendly collective, strong and transparent values of the company, attitude to employees.

What I do not like to do is direct sales.