Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 5

Implemented a Knowledge base system in the support organization
Trained the whole team on SSO configuration
DataRobot — Knowledge Base Engineer
AUGUST 2021 - PRESENT
Establishing workflows to support knowledge base (creation, curation).
Development of the Style Guide. Implementation of knowledge base
solution: scripting and integration with other systems. Developing style
guides. Conducting training sessions.

DataRobot — AI Support Engineer
MARCH 2019 - PRESENT
Assisting customers through the ticketing system. Attending
troubleshooting calls. Customer onboarding. Onboarding/mentoring new
agents. Performing Communicators role in in the Incident Response.
Developing Python scripts for repetitive administrative tasks. Contributing
to the support knowledge base. Reproducing and reporting bugs to the R&D
team.


Artkai — Project Manager
MARCH 2018 - MARCH 2022
Managing design and development teams. Overseeing project
documentation, participating in sales cycle, negotiations with the clients.

Software MacKiev, Technical Support Engineer
MAY 2016 - MARCH 2018
B2C technical support with Family Tree Maker Application through the
email and chat channels.