Position: Customer support
Category: Support
English level: pre
Years of experience: 4


Started out as an intern in customer support.
As customer support, my duties were : 
Support customers via on-line chat / in-out calls / emails. 

 At the moment, I am a shift-lead.  
Worked my way up from intern to lead in 2.5 years. 
My current duties are :
Shift supervision;
Maintaining discipline and solving conflicts within the shift;
Notifying the supervisor of problems of any nature within the shift;
assisting in resolving issues of line operators and call operators;
solving technical tickets within the limits of authority;
and  other.