Position: Customer support team lead
Category: Support
English level: fluent
Years of experience: 8

My previous company Webhelp opened new office located in Lviv. I was one of 3 people chosen to be relocated for 3 months to help with project development in new location. Gathering initial team, supporting and teaching them, positive approach have given great results. Initial group that was chosen to work there as support agents, mostly, now work as team leaders in other companies.
Currently working at WIX, Ukraine. More than 7 years of experience as Team Leader with team of 12-16 subordinates. I’ve been working with different people, know how to get right with troublesome people, know how to convert negative things into positive. I have experience working with groups up to 20 people (training, presentations).
Have previous experience as an agent serving phone calls/chats/emails, was senior agent with extra tasks, has been a trainer for online chat task with examination of English language level.
I know all possible stages from agent to team leader position from my own experience.
Overall experience in customer support is 8+ years.
Additionally gained experience in risk&fraud, legal and billing fields while working at Wix.
I’m looking for an interesting project that will give me opportunity to gain new skills and face new challenges. Ideally, I’d like to keep working with team up to 10 people, in my opinion it’s a good number that can combine quality and quantity and keep a good level of productivity.
P. S. I am not looking for the agent/expert position. Please don’t offer late evening and night schedules. Thanks for understanding.