Position: Customer/Technical Support
Category: Support
English level: fluent
Years of experience: 2

During my work as a customer support specialist, my team and I were able to consistently achieve a customer satisfaction rating of 95% or higher through our prompt and effective resolution of customer inquiries and concerns. Additionally, I implemented a new training program for new hires that resulted in a 20% decrease in onboarding time and a 10% increase in first-call resolution rates. These achievements not only improved our team's performance metrics but also contributed to our customers' overall satisfaction and loyalty.
Customer Support Specialist at LYDIA
-Completed projects: Helped customers troubleshoot technical issues with the software and provided solutions via email and phone. Conducted product demos for potential customers and provided training to new users.

-Technologies and tools used: Zendesk, Salesforce, Google Suite, Zoom, and the company's software.

-Current role: As a member of the support team, I assist customers with any issues they encounter while using the software. I also collaborate with the product team to suggest improvements based on customer feedback.

-Areas for improvement: I would like to improve my communication skills to ensure that I'm delivering clear and concise instructions to customers. I also want to develop my technical knowledge to better understand the software and its underlying code.

Technical Support Specialist at DGH Recruitment
-Completed projects: Provided technical support to customers for various hardware and software products. Resolved technical issues through phone and email support, and remotely accessed customer devices to troubleshoot problems.

-Technologies and tools used: Jira, Slack, Zoom, Salesforce, and the company's products.

-Current role: As a technical support engineer, I'm responsible for resolving customer issues related to our products. I also work with the product team to identify and report any bugs or issues that need to be addressed.

-Areas for improvement: I would like to expand my knowledge of the company's product offerings to better assist customers with any technical issues they may face. Additionally, I want to develop my communication skills to provide better explanations of technical concepts to non-technical customers.
As for right now I would like to get better as a Customer Support Specialist, I really want to work with startups/ big company/project where people do care about their work.