Position: Team Lead
Category: Support
English level: upper
Years of experience: 2.5


Working in the biggest US Telephone company for 2 years, showing great results in KPI. Also, have experience working as a lead, as in the same position served as Technical Lead. 
 As a Tech Lead, I was replicating, isolating, and troubleshooting T2/L2/Advanced Support tickets, helping agents with day-to-day questions/tasks in educating manner, as well as pointing them at areas of improvement and sources of motivation, helping with the creation of educating materials for agents.  Keeping the atmosphere of a caring and positive mindset to promote a healthy and happy culture in the company