Position: Customer Support Specialist
Category: Support
English level: intermediate
Years of experience: 1


- Handling incoming customer communication (via tickets)
- Identifying trending issues and bugs and communicating them to the appropriate teams
- Processing user requests within the framework of targets (KPI)
- Making case by case user-focused decisions in order to provide the best user experience possible
- working cooperatively with the team of customer support specialists and other departments answering clients' inquiries over the phone, email and live chat