Position: Customer / Technical Support
Category: Support
English level: pre
Years of experience: 2.5


2 years working at Samsung with an interesting pool of tasks to help and take care of customers. Remotely assisting customers in solving problems with Samsung appliances or related software, resolving complex issues, and referring to the appropriate departments. Providing a service that exceeds customer expectations. Communication channels: calls, chats, emails. 
1 year of working in iGaming. At the time - new work format, lots of information, new working environment and software. Providing the best service, helping with account issues, monitoring activity, balance errors. Channels of communication: calls, chats, emails.