Position: Penetration tester
Category: Support
English level: fluent
Years of experience: 1

Successfully resolved over 90% of technical issues reported to the support team within 48 hours.
    Implemented a new remote support process that reduced the need for on-site visits by 50%.
    Trained and mentored new team members on technical support best practices.
    Consistently received positive feedback from clients regarding the quality and speed of technical support provided.
    Cut downtime by 30% by coordinating with different internal teams and implementing regular system maintenance
Provided technical support for both Windows and Linux systems, resolving hardware and software issues for clients. Troubleshooted and solved network connectivity problems, assisted with system and server maintenance, provided training and guidance to end users. Utilized remote access tools to resolve issues for clients remotely. Performed hardware upgrades and replacements as needed. Maintained inventory of spare parts and equipment. Documented all troubleshooting steps and resolutions in a ticketing system. Communicated effectively with clients to understand and resolve their technical issues.
I already have some experience in technical support for sometime in an office and I think it;s better to do the job remotely where I can be able to move around without being held in one place. I also think it's better to explore in different companies and meet new people and have new experiences and learn from them.