Position: Customer support manager
Category: Support
English level: intermediate
Years of experience: 2


My first experience in working with clients as a support was 9 month job as a Sales Manager in  German , processed cold and hot leads 
Then I worked 1 year as a Customer Support Manager in German Language, my tasks: control of chats, working with clients in chat, answering emails, voice consultation.
I have experience in working with CRM, Jira, Confluence and account management