Position: Account Manager, Program Manager, Customer Success Manager
Category: Project Manager
English level: fluent
Years of experience: 8


Build the Account strategy for mid- and long-term perspectives; correct the tactics of up-sale according to company marketing strategy
Sustain the existing and develop new opportunities within the accounts, including expanding to new divisions and clusters, thus increasing company revenue
Execute meetings with customers and present company solutions, collect & analyze high-level requirements
Devise a scalable onboarding process for the strategic account while communicating with decision-makers and stakeholders on the customer side
Create and implement workflow and process improvements to innovate the current operational process.
Drive internal change in their company, as needed, to maximize account growth
Initiate hiring at HR, training and developing professionals in the corresponding teams to ensure providing world-class customer service.
Provide supervision, direction, and leadership for a variety of internal operational activities (including staff and process development, business management and project management).
Support service team so that they are able to maintain a positive customer relationship through both written and verbal communication as well as high levels of customer satisfaction by accurately fulfilling customer orders and resolving customer problems on time, with high quality and a positive attitude.
Initiate, provide the vision, and manage the successful execution of high-level division projects & sales.
Interface directly with corporate functions (including Finance & Accounting, Legal and Human Resources), internal business units and departments
Ensure all policies and procedures are followed when service team constructs work orders.
Customer success management, project leading and management, process optimisation