Position: Head of Support
Category: Support
English level: fluent
Years of experience: 8


I have worked as a Senior Support Manager since February 2022 at my current company (US market). Responsibilities - managing the team of Customer Support representatives, creating KPIs and metrics, ensuring that the team meets them, working with other teams on workflows, and implementing them in supporting Mission Control and Hospitals. 
Previously I worked as a Project Coordinator at an outsourcing company, managing teams of digital marketing specialists, back office specialists, and customer support representatives. My primary responsibilities were leading the teams toward meeting the clients' needs and addressing the team's needs to the clients.