Position: Customer Success/Account Manager/Project Manager/ Customer Support Manager
Category: Support
English level: fluent
Years of experience: 10

4 months experience of living and working abroad as a Work and Travel participant.

Woked 2 contracts on USA cruise ships.

Certified interpreter.

English, CRM, Jira, troubleshooting, Microsoft Office, Google Doc’s, customer service, support, customer care, communication skills, ability to learn quickly, customer support, HelpDesk, test documentation
Relevant experience:
Translator in OOO Tak-Agro 2015-2018
Customer support in SupportYourApp 2018-2019
Customer support in Genesis 2019- February 2021
Communication Manager in Cytellect startup from February 2021 -to August 2021
Project manager- MFour- October 2021- June 2022

Interaction with managers of clubs and concerts - Daily update of information, tracking relevance - Work with clients (consultation on the products and services of the company and processing of incoming calls and emails) - Working with specific CRM - Partnerships development - Resolving conflict situations with clients - Knowledge of the rules, forms, and methods of customer service
Would like to find a company that inspires and shares my values which are devotion to what you do and loyalty to those you are doing it with.