Position: Technical Support
Category: Support
English level: upper
Years of experience: 6

Many resolved technical issue throughout the years, many satisfied customers and merchants, created many technical tasks for the devs after in-depth investigation, held meetings, communicated with different teams, team leaders, and managers. Navigated and supervised many newbies in two companies.
5 years in the Customer Support field. 2 years as a Technical Support Agent in FinTech.

Technical Support Agent | Praxis - Atlas.tec | August 2021 – now
- L2 support level
- REST API (JSON)
- Logs analysis and investigation of technical issues by thorough analysis with the development team
- API documentation review
- Client-related administration and account configuration
- Communication with merchants and payment providers
- Creating and maintaining tasks in Jira and Monday, conducting daily meetings, tracking and active communication with developers on the ongoing tasks 

Part-time Supervisor | Namecheap, inc | March 2021 – August 2021
- Deliver lectures and workshops on related technical, procedural and corporate culture aspects
- Provide day-to-day feedback on the trainees’ work 
- Organisation of the working load for trainees 

Customer Support Representative | Namecheap, inc | Nov 2016 - March 2021
- Providing excellent customer service via tickets and chats
- Communicating customer feedback to the corresponding departments
- Developing and maintaining in-depth product knowledge
- Creating and maintaining external and internal documentation
- Performing other department related regular and adhoc tasks