Position: Data Analyst
Category: Data Analyst
English level: intermediate
Years of experience: 1


EXPERIENCE
Project manager for the call center  12.2022 - present time

training of the team, support and technical settings of the programs;
analysis of big data, customer problems and search for appropriate solutions;
working with Oracle, visualizations in Power BI reports and working with reports in Excel;
creation of User Story Mapping, MVP, SMART methodologies;
creation of projects for the department of services for individuals;
research of the client database, determination of behavioral factors.