Position: Head of Business Operations
Category: Other
English level: upper
Years of experience: 6

Courses and experience:
Project and program management.
Digital Marketing.
Harvard Business School Online:
1) Economics for managers
2) Business analytics
3) Financial accounting
Experience in a company with ITIL methodology.
Control and achievement of the goals of operational activities. Managing a team of 10+ people.
Financial and resource planning, budgeting.
Audit, change and creation of business processes and interactions in the company.
Participation in the process of developing a software complex, prioritizing tasks. Scrum and Kanban frameworks.
Participation in recruitment. Initiation and implementation of a training and testing system for new employees, a knowledge base and an information space for employees.
Participation in the creation, development and achievement of the company's strategic goals.
Improving the efficiency of the department and the quality of customer service, creating and implementing a KPI model, standardizing and monitoring the performance indicators of the department, working with team motivation.
Predicting the load on the technical support department through regression analysis.
Change management and incident management
Initiation and implementation of the project for the implementation of the "Monitoring of clients" system.
Organization of UAT testing.
Interesting business tasks that would help me show my potential and increase the commercial success of the company.