Position: Program/Project Manager, business analyst
Category: Project Manager
English level: upper
Years of experience: 4


Current main tasks:	
Ensure consistency across 9 contries in Group voice of customer (VoC) program design (based on Vendor's experience cloud)
Detail and align business-functional requirements to VoC System
Manage IT implementation of Group Voice of the Customer Program
Methodological and practical support of contries in terms of implementation of customer experience management systems, closing the loop processes, using NPS in goal-setting, advising on the optimization of IT solutions within automation processes.
Statistical data analysis tools based on customer feedback - development and implementation.
Products usability methodology development across the lifecycle of customers and products.
Development of methodology and processes of imbedding customers' voice into the products design on the early stages of products development process.
Manages UAT and Launch of vendor's system in contries with company and vendor 
Support Launch communication and training activities
Playing SCRUM Master Role for supplier and OpCos  teams: facilitate discussion, decision making, and conflict resolution; arrange weekly/monthly/ad-hoc meetings with supplier and OpCos; manage support development team, monitor team performance, provide retrospective analysis feedback; help supplier to make the product backlogs in good shape and make them ready for the next sprint

I'm looking for an exciting Project Management or business analyst opportunity within a forward thinking and innovative organization