Position: Technical Support Team Lead
Category: Support
English level: fluent
Years of experience: 3

I managed to upsell a new service model to a Client who was not too eager to do that, while trying to squeeze the most from what they had. Having prepared an action plan and a roadmap, I managed to convince the Client that this decision was due for a long time, and they finally agreed to the new service model, and got extremely satisfied with what they ended up getting.
Experienced Account Manager with a demonstrated history of working in the information technology and services industry. Skilled in negotiating and account management.
 
Contributed to the development of effective solutions by analyzing and interpreting data for software based on AI algorithms. Successfully resolved technical issues for customers and developed strategies to improve the team's performance. 

Effectively communicated with clients to ensure their needs and requirements are met while providing high-quality services with the focus on Customer Satisfaction and Client Retention rates. 

Strong management professional with the proven set of analytical, problem-solving, and crisis-management skills.

6+ years of experience in IT sphere
14 months of L2 technical support experience
18 months of L2/L3 technical support team leadership
20 months of account management experience 
Experience with handling multiple projects at a time. 
Managing several teams with 5+ people.
Experienced account manager with the record of successful B2C and B2B interactions is looking for new career opportunities to apply the acquired skill-set to the new environment. I would not consider customer or technical support positions.