Position: Technical Support Specialist/Technical writer
Category: Support
English level: fluent
Years of experience: 2


I am a technical support specialist, an network automation specialist and a technical writer. I have 2 years in technical specialist where I have been to solve both hardware, software and internet related issues for Computer users in my organization. I also helped in documenting IT security procedures and rules for the organization. I am top tier help desk manager, I help client in solving their technical issues. I also provide  answer to their tickets raised. I helped in configuring and setting up network and software to set up IPTV and encoder and also configure Digital signage devices and other hardware. I have installed and set up a virtual machine also. I create email for users. I have certification in networking, cyber security, phyton, html, Css and java . I am a problem solver and what I do everyday is solving technical problems. Putting a smile on clients' faces by solving technical issues is very paramount to me.