Position: Customer / Technical Support
Category: Support
English level: intermediate
Years of experience: 2.5


Technical and customer support
I-Media Ukraine
2021– up to now
Initial setup of customer projects that included such services: calltracking, formtracking, emailtracking, chttracking, end-to-end analytics, setting up and placing a callback widget. Integration with other CRM-services, advertising, analytical. Setting up call forwarding to phone numbers, SIP/IP telephony Further support of clients at all stages of cooperation as a personal manager, that obliged constant communication and solving all problems and issues related to our service . Focus on keeping every customer satisfied.
Maintaining, in particular, large customers and connecting callscoring services.. Basic knowledge of call tagging and speech analytics.
Work with CRMs, bug tracking systems, and Helpdesk services. Using youtrack to communicate with developers, re-testing of already fixed bugs, and detection of new ones.

Publisher manager
Phoenix Native
June 2019– November 2019 
Creation and placement of banner, contextual, and native advertising widgets based on customer needs and aims. Formation of daily and weekly reports of all sites with which we cooperated, where the main indicators of advertising were displayed and compared (traffic, CPC, СPL, RIO, etc.). Generated other types of reports.. Analyzing reports and comparing with past ones - offered clients options for improving performance indicators.
I was also engaged in mailing with offers of cooperation and attracting new customers. Communicated with regular and potential customers by mail, phone, online chat.