Position: Application Support Engineer
Category: Support
English level: fluent
Years of experience: 11

- Introduced Help Desk Support procedures from scratch;
- More than 90% KPI within 2 years;
Experienced Application Support Engineer with a profound understanding what excellent customer service is and how much it is important for the successful business.

Languages:
- English: Advanced (IELTS certificate CEFR: C1);
- Spanish: Beginner;
- Macedonian: Elementary;
- Ukrainian: Native.

Soft skills:
- Communication;
- Teamwork;
- Interpersonal skills;
- Leadership;
- Problem solving;
- Customer Service.

Professional skills:
- Troubleshooting;
- Customer Service;
- Service Desk;
- Web development;
- Linux;
- SQL;
- Programming Principles;
- Remedy, Jira, Mantis, ZenDesk, Salesforce;
- Nagios, AppDynamics, Elastic Search.
Looking for a four-day workweek schedule