Position: Billing Manager
English level: fluent
Years of experience: 1.5


Work experience:
Billing Manager 
January 2019
-	carry out daily monitoring of statistics on key KPIs (passability of payments, risk metrics), operational routing of traffic
-	manual check of transactions using Konnective CRM System
-	CHB & Refund management
-	Generate periodical financial reports and perform specific analysis, as requested
-	Analyze database in order to improve the approval rate of the payments according to the country/bank/bin info 
-	conduct experiments aimed at increasing profitability of the specific location/bank/bin
-	execution of the mitigation plans

Customer Support Representative 
July 2018 – January 2019
       -	Client full support (incoming calls, incoming and outgoing correspondence distribution)
-	Resolve client’s subscription/access/payment issues
-	Experience with tools like Zendesk/Konnective CRM

English Tutor 
Sep 2015 – July 2018
 
-	Work with corporative clients / teenagers / kids 
-	Practice modern methods of learning English 
-	Prep for international exams TOEFL and IELTS.

    Personal Assistant (communication in English only)
   May 2017 – Nov 2017

-	Manage schedule, meetings
-	Provide assistance and support for CEO
-	Handle internal reporting, expense reports, payments management
-	Official letters preparation, sign off and managing official replies
-	Handle a range of tasks and working with sensitive and confidential information
-	Assist on urgent needs and requests (24/7)
-	Daily routine/document flow, CRM reports
-	Handle other administrative issues
-	Translation at meetings with Ukrainian partners;


Customer Support Representative 
March 2016 - Dec 2016  LIMITED LIABILITY COMPANY FORTEL (LLC FORTEL)
-	receive incoming and outgoing calls;
-	provide customers with all the necessary information regarding the products;
-	entering all the information into the database.