Position: Chief Customer Officer/ Head of Support / Head of Client Service
Category: Product Manager
English level: intermediate
Years of experience: 4

I have experience in startup projects (building up a team from scratch, onboarding process of new teammates, individual approach to each of the team, constant assistance and support during work process as a TeamLead.
Rapid growth from an average manager to Head of the department.
I have more than 4 years of practical experience in the IT (FinTech/HealthTech) and Medical industries. My experience includes:  
• Product management and Business development;
• Financial analysis / Risk management;
• Customer relationship/success management;
• Create a team or departments from scratch and regulate their work in an office or remote format;
• Create motivation systems and criteria for monitoring the effectiveness of each of the departments (KPI / OKR).
• KYC / KYB, Payment processing/AML procedure;
• Team management (Scrum / Kanban / Agile methodologies);
• Experiences user of Jira, Confluence, Trello, Notion, CRM (ZenDesk, Trengo, SendPulse, SalesForce, Monday, Bitrix24, HelpCrunch), Microsoft Power BI, Sumsub, CrystalBlockchain, various trading and payment monitoring tools.
I would like to be involved in a EdTech/HealthTech project as a Chief Customer Officer/ Head of Support / Head of Client Service department with the possibility of further development along with the company's growth. 
I expect to find a relevant position with a long-term project involvement.