Position: Senior Project/ Program Manager
Category: Project Manager
English level: intermediate
Years of experience: 11

For the previous period:
Improved the workflow in support and development of Big Data project.
Increased delivery of releases from one to three times per month.
Adjusted the customer support levels of L1,2,3 up to 20-minute by SLA.
Solved the issue with the instability of the platform behavior at peak load.
These and other initiatives increased customer satisfaction from 68% to 92%, increasing customer retention by almost 84%, as well as new customer growth by almost twice.
13+ years in IT (Big Data, Blockchain, eCommerce, Embedded, Web&mobile) on lead management positions;
Working at the companies of different sizes and cultures, founding personal projects and startups have given me a broader vision that is necessary for solid management solutions.
 I often can see something that everyone else is missed in the general picture, something that makes the difference and might be a driver of the change.
Looking for the Turquoise Company where I can contribute and use my knowledge and skills while taking a lead part in creating outstanding products.