Position: Customer Support
Category: Support
English level: fluent
Years of experience: 7


Experience

February 2022 - present day: freelancer during moscovian war against Ukraine. Glory to Ukraine! Death to enemies!

Lime Company

Customer Experience Team representative
•	Consulting, troubleshooting for customers worldwide (English, German, French, Korean, Polish, Dutch, Hebrew, Italian, Spanish);
•	Communication and business cooperation activity, satisfaction of customers’ needs (Zendesk, Jira, chat, email, phone);
•	App onboarding, retention, bugs reporting (GPS tracking, Payment processing, Fraud detection).

International contact center

Sales and Customer support manager
•	Text, voice support and troubleshooting for customers from all over the world;
•	App and Website onboarding, retention, bugs reporting;
•	Sales of the products of the companies we were dealing with;
•	Teaching and guiding company’s newcomers how to cooperate and satisfy client’s needs, how to sell online.

UniCreditBank

Salesperson, Customer Support agent
•	Sales of bank products and services;
•	Support and troubleshooting for bank customers (Payment processing, Fraud detection);
•	App and Website on-boarding, retention, bugs reporting.

EXPERIENCE:

	7+ years of omnipresent Customer Support experience
	Troubleshooting skills, App and Website onboarding, retention, bugs reporting
	Experience in Finance (Banking, Trading, Payment processing, Fraud detection)
	Experience in new technologies (Distributed ledger, Crypto)
	Sales skills
	Translation skill
	International communication skills (verbal and written), ability to find common ground