Position: Account Manager/Customer Success Manager
Category: Sales
English level: fluent
Years of experience: 5

From my recent work experience, I closed a sale of about $25,000 in the first 2 months. 
during my work in B2C at Clario I could spend 2 hours and more on the phone call to help clients and close the sale.
Resigned major client with price, which almost walk away to competitor.
Extensive experience as BDR and Telemarketer working with clients in the EMEA region, Canada, USA, South America. Mainly spent time on phone calls and video meetings, understanding clients, listening to their needs, and suit company offers to fit them. 
During my work as BDR at Forte Group, I've mostly contacted potential clients and maintained communication to lead them through the sales pipeline.
Working at Clario for 2 years, I've spent hours on phone calls presenting the services of my company and afterward selling the services and software to customers in USA and Canada. 
For a year I worked as a Legal Tech Innovation Consultant at Catware AS, a Norwegian IT consulting company that specializes in custom development for law firms, We helped law firms focus on billable hours while custom automation solutions take care of the routine. My duties were to: find leads, contact leads, invite them for a demo, prepare proposals, making notes on every action in CRM.
Currently, I am an Account Manager at an AI start-up specializing in preventing fraud. I am the main POC for the part of company’s accounts. My responsibilities include but are not limited to:
-Serving as the main point of contact in all matters related to client concerns and needs
-Building and strengthening client relationships to achieve long-term partnerships through emails, meetings, and calls.
-Maintaining accurate client records, keeping track of any contract updates and renewals
-Working closely with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
-Developing a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
-Handling inquiries and requests from customers and addressing their needs
-Staying on top of accounts, making sure they receive services that are within their budget and meet their needs
-Meeting regularly with other team members to discuss progress and find new ways to improve business
-Generating progress reports for clients and senior leaders within the organization
-Identifying upsell, cross-sell, and renewal opportunities and communicating with the sales team regularly