Position: Support Lead
Category: Support
English level: intermediate
Years of experience: 8


L1\L2 support, customer support, organization team work, manage corporate systems, Jira, Confluence, etc CRM system, Office365, manage users and administration, preparation and implementation of changes in process logic
- manage the support team;
- monitor the KPI of the team, the quality of service and the correctness of answers to customers;
- to guarantee that no client will be left without an answer and will receive advice on all his concerns;
- form a team, participate in the hiring process;
- to automate and improve work processes;
- participate in global projects and within the company to improve products and optimize user experience