Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 5

• Communication with users and providing technical support;
• Manual and Web App testing;
• Processing of large amounts of data;
• Familiar with bug tracking system Jira and tools like HelpDesk, Zendesk. 
• Troubleshooting FTP Publishing connections
• Worked with website builders
• Advanced knowledge of DNS, HTTP Protocol, TCP/IP
L2 Technical Support Engineer/TechOps Engineer 05.2022 - 07.2023

• Submitting bugs to devs using JIRA
• Work with logs, API
• Troubleshoot different issues using Android Studio
• Create internal/external support documentation
• Working with QA and Dev teams
• Involved in deployment/hot fixes and releases
• Creating Confluence-knowledge base/WIKI

L1/L2 Technical Support Engineer 01.2019 - 05.2022

- became a product expert in a POS application for IOS and website builder.
- working with crypto projects by supporting crypto wallets.
- working in shifts (24/7 support service);
- providing remote sessions upon request;

Utilized and familiar with:

Jira, Confluence, HelpDesk, GitHub, Git, Trello, Notion, Jenkins, Kobiton.
- No night shifts
- No calls