Position: Customer Support Team Leader
Category: Support
English level: fluent
Years of experience: 3


As a Service Delivery Manager I've had multiple responsibilities:
- Collecting and analyzing consultants’ feedback on a weekly basis about the company, project, team and further feedback analysis;
- Arranging team training sessions with a client;
- Managing consultants’ schedule requests along with the client's requirements;
- Monitoring team discipline and ensuring corporate culture within the team;
- Conducting interviews and milestone talks with consultants;
- Monitoring internal product documentation on a monthly basis and ensuring the supervisor keeps KB and TP up to date;
- Ensuring consultants’ professional growth and regular encouragement;
- Monitoring client billing process;
- Ensuring SLA and client contract compliance;
- Cooperating with HR, Finance, Technical departments to ensure client's success.