Position: Customer support
Category: Support
English level: upper
Years of experience: 4


Victory sports academy- customer support 
APRIL 2023 - JULY 2023

- Interacting with customers in multiple ways
- Recognizing and solving customer objections
- Communicating and coordinating with partners 
- Collecting and analyzing customer feedback
- Processing orders and transactions

Tommy Hilfiger - store manager
JUNE 2022 - JANUARY 2023

- Hiring, trainig and overseeing new staff
- Reaching sales goals by trainig, motivating, mentoring and providing feedback to sales staff
- Conducting personnel performance appraisals to assess training needs and build career paths
- Complete store administration
- Responding to customer complaints and concerns in a professional manner
- Maintaining outstanding store condition and visual merchandising standards

Tommy Hilfiger - shop assistant
OCTOBER 2018 - JUNE 2022
- Assisting customers in locating desired shop items Informing customers of shop promotions to encourage purchases
- Addressing and resolving customers complaints in a proffessional manner
- Processing customer payments using the shop`s 1C system
- Receiving, processing and organizing shipments and deliveries
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established VM guidelines