Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 9

Wrote at least several shell scripts that helps to automate a huge process of manual work and prevents from human errors therefore improves the total number of solved tasks overall.
- First one is basically a configuration tool which saves ~2 man-hours per run. Plus its continuous development for compliance with every new release.
- Second one is basically DB data optimization/restoration tool which saves ~1 man-hour per run. However, mostly its main goal is to exclude human factor because doing mistakes here leads to business loss.
- Providing tier 1/2/3 level of support of company's product via ticketing system, IM and phone;
- System/server provisioning based on Linux, FreeBSD and further setup, optimization, upgrades, migrations, system/data recovering;
- Remote system health monitoring;
- Conference calls with existing customers and potential prospects;
- Startup programs for new customers and online trainings;
- Deployment of Lab environments for development/tests;
- Automation of complicated procedures jobs needed for support;
- Writing internal and external documentation;
- Involved into QA and Development work (rarely).
I expect that job is well paid with a possibility to grow not only through the rank, but also to broaden my horizons in terms of knowledge.
Prefer to work in the office as a part of the team. Remote is also acceptable.
Mainly interested in software support:
- Tier 2 technical support: helping customers by answering questions, troubleshooting issues, dealing with challenging and complicated tasks.
- Tier 3: always open to any other kind of tasks assigned in addition.