Position: Support engineer
Category: QA
English level: intermediate
Years of experience: 2.5


Team Lead of Support Department
- Introduction of a ticket system;
- Training of new employees;
- Team management;
- Load regulation for engineers;
- Organization of user trainings;
- Comunication with customers (email, phone, skype);
- Cooperation with developers and testing teams;
- Testing web and mobile products;
- Regression testing after upgrades;
- Promotion of products changes for quality improvement;
- Development of reports for customer (“Next Report”);
- Work with Jira, Confluens, internal Storage and Cloud.