Position: Support manger
Category: Support
English level: intermediate
Years of experience: 3

Building a support team from scratch
Support for a complex, multifunctional, and loaded product
For 2.5 years of work in the company, the port team has not lost a single employee.
• Localization testing of games on multiple platforms (Xbox 360, Xbox One, Android, iOS, Nintendo Switch, Windows );
    • Reporting found issues with international standards through bug-tracking software
    • Performing basic Compliance testing;
    • Executing tests through various testing methods.
    • Working with an internal team of testers on Test Cases creation for various areas of the titles;
    • Reporting the status of assigned title areas to the superiors and suggesting ideas for   further testing approaches.
    • The support function after the company is founded
    • Distribution of the support team
    • Interaction between the support team and the development team
    • Building a support team from scratch
    • Creating internal documentation
I am looking for an interesting job in my specialty. I am also interested in new experiences, and ready to consider other positions. I am ready to relocate or work remotely. Feel free to ask me for details.