Position: Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 1

Responsible for change management process in changing Freshdesk to Jira Cloud Software & ServiceDesk. Configured Jira services from scratch for the customers' and team's needs.
- Management of a Kanban & Scrum projects aimed at improving the system
- Successfully led a team for a system change project (Freshdesk to Jira) using a Change Management framework and completing it in three months
- Documented the processes and guidelines
- Freshdesk & Jira Cloud Software/ServiceDesk setup & automation
- Resolved customers' inquiries via tickets
- Delivered presentations and instructions to the customers
- Mentored and managed the team members by ensuring their constant development and engagement in the processes
- Support and setup of LastPass, Slack, Zoom & Zapier