Position: Team Lead of Account Managers
Category: Project Manager
English level: fluent
Years of experience: 2

2019 – 2020 – Clients portfolio growth +20%, NPS increase +11%, 92% annual prolongation, international payment system pre-launch and post-launch testing which lead to successful acquisition of EU markets (one of the executed projects), ‘cold sales’ result +5 new international clients (not main area of responsibility), new brand’s launch ‘4Testers’.
3+ years of experience in customer satisfaction management across the globe, loyalty programs development and support, brand awareness measurement and digital products testing. With the background in mystery shopping, team leading, projects design and management, I am currently providing the client service and expertise for worldwide companies aiming at revenue increase, clients retention, products development and staff training in retail, automotive, fintech, banking, software development, healthcare, delivery, AI and manufacture sectors. 

50+ projects executed in 54 countries (Europe, USA, CIS, Africa).

Currently I am looking for the opportunities in IT field.