Position: Business Analyst
Category: Support
English level: fluent
Years of experience: 1

To date, the organization has received an average customer satisfaction rating 
of 85 percent, which is 15% better than the industry average.
• Two new employees were trained on how to enter client data and organize 
customer interaction logs.
Sign up new clients, retrieve customer data, display relevant product 
information, and cancel services 
• Suggestion of a new strategy to persuade canceling clients to stay with 
the company, which resulted in a 5% reduction in cancellations.
• To provide more complete support to customers, research hard 
instances without prompting.