Position: Sales Manager
Category: Support
English level: fluent
Years of experience: 2


Customer Support Engineer 
Responsibilities:
Provide first step awesome customer service while providing “wow” experience to the company’s
clients by e-mail;
Serve as the 1st and 2nd tier for customers seeking technical assistance;
Keep records of customer interactions, process customer accounts and file documents;
Perform remote troubleshooting through diagnostic techniques and pertinent questions by
customers;
Walk the customer through the problem-solving process;
Direct unresolved issues to the next level of support;
Provide accurate information on products, updates and services;
Follow-up and update customer status and information;
Pass on any feedback or suggestion by customers to the appropriate internal team;
Identify and suggest possible improvements on procedures.
Be up to date and learn new changes every day in order to provide clients with actual information
 Logistic Sales Manager
Responsibilities:
Searching for carriers and acquiring new
Negotiation/communication with carriers
Tracking loads, monitor the implementation
Providing updates to customers
Serving existing customers
Accounting in the corporate system