Position: Technical Writer
Category: Technical Writing
English level: fluent
Years of experience: 2

Experience with CRM systems

Launched new automated process in fulfilment system at Fozzy Group.

Opened a new direction in educational organization, that gave 50k$+ for the first month.

Developed a 30+ pages user guide for management system used by design studio owners

On-line courses:
- Online Technical Skills for PMs and BAs
- Business Analytics Essentials
2014-10 - 2015-04	 	Business Analyst
•	Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
•	Controlled process development tasks

2015-04 - 2019-09	 	English Teacher
• Presentation skills: trained a group of 10+ coworkers on teaching skills
• Attended department meetings to develop and update course curricula
• Communication with English-speaking customers

2021-03 - now	 	Technical Writer
• CRM
• Wrote instructions for website users
• Worked flexible hours across night, weekend and holiday shifts.
• Creating of Product Documentation
• Participated in creation of SRS documentation
for game platform