Position: Customer support billing agent
Category: Support
English level: upper
Years of experience: 2

I am proud that, working in the company for only two years, without experience in this field, due to persistence and ingenuity, I was promoted twice which inspired me a lot.
Experienced customer service representative with experience in resolving complex issues and maintaining customer loyalty, financial helpdesk employee, processor integration skills and communication with wire providers. 
My first student job, were I got my first experience of working in a team, learned how to be stress-resistant in various situations, be communicative and received a great kick in further development. 
 
In 2019-2020 I worked as Customer Support agent.Was committed to provide exceptional customer support service to ensure customer loyalty and increase satisfaction. 
My responsibilities included: 
-resolving requests of customers via emails / live chats. 
-supporting customers’ technical teams around the world, mostly all the issues are in English. 
-resolve product issues by clarifying the customer’s complaint; determining the cause of the problem. 
-creating a positive client experience in the long-term. 
-working with CRM and client database. 
-interacting with other teams. 
 
 In 2020-2021 worked as Billing agent in same company.
Was responsible for research the market, optimization of the payment process, communication with partners. Also, I have a lot of collaboration with Development, Support and Marketing departments. Communication with wire providers, Excel reports. 
Experience in processing cryptocurrency transactions. I have worked with crypto assets such as BTC, ETH and USDT.
I want to become a part of something interesting, where I could be useful, and could improve myself.