Position: Account Manager
Category: Other
English level: fluent
Years of experience: 4


A dedicated customer oriented professional. With a proven track record of achieving results, I excel in delivering strategic business growth while maintaining strong relationships with clients. 

Key competencies: 
Client Onboarding
Strategic Planning
Upsells/Cross-sells


Managed up to 16 accounts worldwide;
Successfully managed teams of 5+ people across different projects;
Managed internal processes to ensure smooth client delivery (task creation, monitoring of deliverables, QA, reporting);
Onboarded new clients;
Acted as the main point of contact on a day-to-day basis for any client engagement-related matters (contract launch, deliverables, reporting, invoices, etc.);
Churn Rate less than 8%;
Client Happiness Rate/NPS 8 out of 10 on average.
My main expectation is to work for a data-driven company with a friendly team :)