Position: Support Manager
Category: Support
English level: intermediate
Years of experience: 2

Work with crypto.
For the last two years, I worked in the technical support of a cryptocurrency exchange. 

My main responsibilities are:
- Responsible for ensuring great customer experience (channels - online chat, ticket system, mail).
- Resolve the user's problem as quickly as possible (for example, the user cannot log in to the site or withdraw/enter cryptocurrency to the site). 
- Provide users with the organization’s service and product information.

Working with such software as:
- Zendesk, Planfix
- Gmail, Excel, Google Docs
- Company’s Admin system
- Slack, Zoom
- Sumsub

There is an understanding of b2b, b2c, SMe processes, knowledge in the field of cryptocurrencies, rewriting, copywriting. 

For more than two years I have been administering a telegram channel about technologies, new gadgets, trends in the IT field.