Position: Junior QA Engineer
Category: QA
English level: upper
Years of experience: 0

I have passed courses: Software Testing (Udemy) and СT Family QA Course (Customertimes). I have made acquaintance with such instruments: Jira, SQL, Postman, JMeter, GitHub, Android Studio.
Feb 2016 - Oct 2016
Booking Agent
Aviacontact, Kyiv
Making flight bookings for customers, making changes to existing bookings in the CRM system. Contacting
carriers, customers, partners via call/email/chat. After 9 months of working I was promoted to Senior
Booking agent.


Oct 2016 - May 2017
Senior Booking Agent
Aviacontact, Kyiv
Performing the booking agentʼs duties, helping newbies, solving hard, uncommon or special tasks. After 8
months of working on this position I was promoted to Senior Claims agent.


Oct 2017 - Sep 2019
Claims Team Manager
Aviacontact, Kyiv
Being responsible for setting goals, organizing workflow, monitoring productivity, and providing feedback. I
also worked with complaints handling, maintaining records, passing on information, preparing reports,
making decisions about rewards and promotions, hiring and training employees, ensuring adherence to
policies and procedures, and taking disciplinary action when necessary.


Sep 2019 - Nov 2019
Analytics and Reporting Manager
Aviacontact, Kyiv
On this position I worked on analysis of team members' performance and quality data of several projects. I
suggested ways to improve performance and quality of workers based on gathered analytics.
I am a Team Manager with a technical education and a big desire to develop myself as a QA specialist. I have a big experience of work in a team and being a team leader, which often means to check my team members' quality of work and to find bugs in cases they have done. I also have analytics and reporting experience as well as working with the customer. I am a quick learner and ready to do extra effort in order to start a new page of my career.  I consider working from home.