Position: Customer/Technical Support
Category: Support
English level: fluent
Years of experience: 3


Working experience:

1) Customer support specialist / content writer 
Coinsbit, Qmall crypto exchanges
Handling requests (Zendesk live-chat, Email)
Communication with customers in social media 
Writing content for Telegram, Facebook, Instagram, and Twitter

2) AMA session speaker
Coinsbit, Azbit crypto exchanges
Voice interviews with clients, who aim to promote their projects to the community of crypto exchanges

3) IT sales manager / account manager
Ukrlogika
Writing powerful cover letters to find clients in fields of graphic design, web and mobile development
Account management (LinkedIn, Upwork)
Communication with clients. Collection of technical specifications, settlements of disputable situations.
Cooperation with designers and devs. Translation of technical documentation, adjustments etc.

4) SEO content writer
Eternal Link Exchanges
Writing SEO texts for successful promotion to the top of search engines.