Position: customer support
Category: Other
English level: pre
Years of experience: 5


I am a highly accomplished professional with a distinguished 11-year career in customer support, sales, lead generation and banking services. My journey has been marked by consistent success and a commitment to delivering exceptional results in various roles.
Projects and Tasks Completed: Sales Management: I have led sales teams to achieve and exceed revenue targets consistently. I designed and implemented effective sales strategies, conducted market research, and identified opportunities for growth. 
CRM Implementation: I have successfully implemented CRM systems to streamline sales processes and enhance customer relationship management. This involved data migration about loan, customization, and training for teams to maximize the use of the CRM software.
Lead Generation: I have excelled in lead generation by devising and executing comprehensive strategies to identify and nurture leads. This included utilizing various lead generation tools and techniques, such as inbound marketing, content marketing, and outbound outreach. 
Account Management: Managing key client accounts has been a significant part of my career. I have maintained strong relationships with clients, understood their needs, and ensured their satisfaction through tailored solutions and regular communication.
Customer Support: I have consistently delivered top-tier customer support by overseeing support teams, implementing efficient loan service systems, and ensuring quick resolution of customer issues. My focus on customer satisfaction has led to improved retention rates.
Technologies Used: Throughout my career, I have worked with various technologies and tools, including: CRM Systems (e.g., Salesforce, HubSpot, Zoho, LSbank), Sales and Marketing Automation Software Data Analytics Tools (e.g., Google Analytics), Email Marketing Platforms (e.g., Messenger), Lead Generation Tools (e.g., LinkedIn Sales Navigator).
In my current role, I serve as a Sales and Customer Support Manager. 
What I Want to Improve:
I am dedicated to continuous improvement and growth in my profession. In the future, I aim to:
Embrace Emerging Technologies,
Enhance Team Leadership,
Expand Industry Knowledge, 
Customer-Centric Innovation,
Networking:
Overall, my career is a testament to my commitment to excellence, and I look forward to leveraging my experience and skills to achieve even greater milestones in the world of sales and customer support.