Position: Customer Support Team Lead
Category: Support
English level: pre
Years of experience: 2


Game Broadcast Director (StarLadder, Kyiv)

- Adjusted controls on station console to regulate
transmission fidelity, contrast and brightness.
- Kept signal strong, clear and reliable with continuous
monitoring and optimization of broadcast equipment.
- Completed emergency fixes as stopgap until
maintenance teams could conduct advanced repairs.
- Worked with sound engineers to strengthen audio and
video quality during broadcasts.

Customer Support Manager (Softinform, Kyiv)

- Assessed reports, monitored calls.
- Worked with ticket system, live chats, email and calls.
- Help and solve customers problems.
- Writing technical guides.

Data Analyst (Softinform, Kyiv)

- Developed tables, views and materialized views using
SQL.
- Used statistical methods to analyze data and generate
useful business reports.
- Researched and resolved issues regarding integrity of
data flow into databases.
- Working with MySQL.
- Working with Microsoft Office.