Position: Implementation Specialist/Professional Services/QA test engineer
Category: QA
English level: upper
Years of experience: 8

Implementation Specialist (Professional Services)
Streamlined implementation and validation processes for 20+ clients, enhancing efficiency and customer satisfaction
Assisted 8 clients during Go Live and transition to Post Live Support, including international clients in the USA, Australia, and Canada
Boosted client retention by providing exceptional Post Live Support to 3 clients, including the largest client from Australia

Senior QA Test Engineer
Enhanced team efficiency as Deputy Testing Team Lead, tracking task completion and mentoring new testers
Implementation Specialist (Professional Services)
Responsibilities:
Validated software for 12 clients prior to Go Live, leading 4 projects as the main implementer
Diagnosed client issues and swiftly resolved problems through effective troubleshooting
Collaborated with Product Team to optimize functional design and analyze requirements
Developed user-friendly guides on new software features for clients
Identified database discrepancies after upgrades through comprehensive reporting on client’s request
Devised a comprehensive suite of documentation for client validation, including test cases, checklists, validation plans, and summary reports.

Senior QA Test Engineer
Responsibilities:
Conducted diverse testing strategies based on project requirements to ensure software quality
Created, revised, and reviewed test cases according to requirements and client needs
Simulated potential software operation situations to preemptively address issues
Classified, entered, and tracked defects in the database for effective resolution. Controlled the process of defects elimination
Working visa in Sweden
(I am currently under the Temporary protection until 03/04/2024 with a work permit)