Position: Customer Support Team Lead
Category: Support
English level: intermediate
Years of experience: 6

10 years of experience in Banking.
Improved the level and speed of customer service without involving additional staff.
Automating maintenance and eliminating manual work.
Experience in managing support processes (banking)
Fulfillment and overfulfillment of qualitative and quantitative KPI
Experience in process automation and optimization
Experience with Google (Sheets, Tables, Presentation), Confluence, CRM, SQL
Reviewing customer feedback and comments and resolving any issues or concerns
Creation of roadmaps, monitoring the timeliness of tasks
Experience in product improvement based on statistical analysis and A/B testing
Critical eye, analytical thinking and attention to detail
Intermediate written and spoken English
Excellent communication skills
People-oriented, motivated and result-oriented
Formation of a well-coordinated team of results-oriented employees