Position: Moderator/Support Manager
Category: Support
English level: upper
Years of experience: 1.5


Content Moderator 
- Protect the community from content that violates terms of service.
Constant monitoring of the user-generated content on the platform.
- Take actions on content that violates community terms and conditions.
- Maintain communication with customers and reply to user questions (via email) .
Project manager
- New joiners onboarding, helping with gettings access and
understanding processes
- Communication with a client on the daily basis.
- Providing feedback between the customer and the development
team
- Organizing and conducting Scrum meetings
- Solution of priority current issues
- Identification of risks and problems. And influence and resolve
them
- Project reporting - status report on a daily/weekly/bi-weekly/
monthly basis;

Customer support manager
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customers
through open and interactive communication
- participation in the process of assessing the quality control of
projects from all sides: management, team, processes;
- collection and analysis of data on the status of projects and
- compliance with processes on projects and presented it to the
customers
- customization, adaptation and management of the project
processes from collecting requirements to technical support;
- management of the risks, working with project documentation
and reports;

Project coordinator
Content Solutions team
- New joiners onboarding, helping with gettings access and
understanding processes
- Coaching team members on communication and collaboration,
approaching problem-solving
- People management;
- Time and efforts tracking, regular status reporting;
- Ensure effective communication between the project team;
- Daily team management, manage team workflow and task
assignments;

Research analyst
Content Solutions team
- Identification, collection, data analysis and entry of
specifications to database forms;
- Create a final description of different products for American online
store Staples;
- Google Analytics, keyword analysis, web analytics (for
marketing).