Position: Manual QA Engineer
Category: QA
English level: fluent
Years of experience: 3

- Gained a pretty decent tech stack working in different IT companies. 
- Took a responsibly of leading and managing a small initiative group inside the team. 
- Participated in recruitment and onboarding process. 

Qualifications:
- Result-oriented;
- Stress-resistant;
- Excellent diagnostic and problem-solving skills;
- Good team player as well as an independent worker;
- Learning on fly;
- Able to function in a fast-paced, dynamic environment and an ardent desire to help a business grow;
- Grasp technical concepts quickly and explain them to others.

Skils:
VoIp  
CRM
Quality Assurance 
Business English
MS Office
Photoshop
Canva
Spark AR Studio
Jira
Couch, Arango DBs
PyCharm
REST API(SWAGGER)
JSON
Insomnia
Kubernetes
Grafana
Thousandeyes
DBeaver
ServiceNow
Kibana
StackDriver
SCADA
SOTI
CUPS
Print Node
Basic SQL
Visual Code Studio
GitHub
Plexure
3+ years of experience Tech Support Engineering, Data Processing, Call Quality Assurance, Service and Product QA

Performing testing of mobile application (both IOS and Android).
Smoke testing.
Regression testing.
User story testing.
Testing different payment methods (SandBox testing).
Test case writing.
Resolving tickets via Service Cafe (ServiceNow).
Log monitoring via GCP, Firebase, Charles.
Resolving translation issues with PhraseApp.
Working with Postman.
Creating bug reports via Jira.
Performing config updates (GitHub, Visual Studio Code).
Participating in RCA sessions.
Updating internal documentation.
Working closely with Dev , Design, Analytics and Management teams.
Performing other tasks, if requested.

Providing L1 and L2 tech support via Zendesk 
Setting up new users in different environments and platforms.
Using E-Insight system.
Bug reporting via Jira.
Swagger API.
Working with UAT (testing environment)
Making changes in no-SQL and SQL databases.
Log reading via Kibana(Elastic)/Stackdriver.
Running Python scripts.
Monitoring customers' Network via Grafana(New Grafana) and Thousandeyes.
Supervising customers' hardware setup using SCADA controlling system to isolate issues.
Using CUPS and PRINTNODE to monitor customers’ printers and their status, workflow and print jobs.
Taking responsibility in leading Severity 1 processes.
Using SOTI to monitor and administrate customers' Android/Linux devices.
Participating in RCA sessions.
Participating in knowledge sharing and training of newcomers.
Writing technical documentation to enrich internal/external resources. 
Setting up Zendesk analytics and reporting.

•Monitoring Support Agents'\Account Executives’\ Client Success Agents’\Retention Specialists' phone calls and chats for quality purposes.
•Participating in RCA including incident and problem management activities and reporting.
•Effectively investigating Credit Card Max Risk and fraud operations.

•Setting up customer’s VoIP accounts/customer onboarding
•Configuring/troubleshooting VoIP phones, fax bridges, WiFi dongles Nextiva App, Call Centers, SIP Trunking accounts  etc.
•Understanding of TCP/IP, VoIP system.
•Processing payments using IVR system.
•Basic Network check/troubleshooting.
Looking for an interesting full-time position in an open-minded and friendly team. My goal is to benefit the company and contribute to work by using my unique experience and skills and constantly develop them. 

Considering current Covid-19 pandemic, I am into working remotely.