Position: Support manager
Category: Support
English level: upper
Years of experience: 1

1. I completed a course "High Stakes Leadership: Leading in Times of Crises" authorized by University of Michigan. The course was lead by Mike Barger, who was the senior leader at JetBlue and was responsible for all the flight both in and out. 
2. In Sofftstudio I was hired as a direct-manager and in 3 month i was promoted to the senior manager, having more responsibilities and obligations. 
3. In the company, where I’m currently working, I created a new successful program for online course and it was approved by the team and presented to our clients.
My whole working history mainly contains experience of working with clients. The first company i worked in was Sofftstudio, it is a Ukrainian furniture manufacture with showrooms in Kyiv and Kharkiv. While working there I’ve learned how to communicate with clients and solve different problems, because my main duties were to control every step of the order, to communicate with manufacture, suppliers, delivery and client to get everything on time and this job required a high level of responsibility and good problem-solving qualities.

Second job that i applied to was a position of shop assistant in Ukrainian shop UA Made. This job gave me skills to communicate with clients offline and quickly react on their requests.

Next I worked as a personal assistant of a lawyer. My main responsibilities were to work with documents, translate them from English to Ukrainian and visa versa, communicate with notaries, control the schedule of a lawyer and also fulfilled his other personal requests.

My current place of work is another Ukrainian company, called Visual 360, that is connected to design and 3d visualisation. There I’m working as a manager and my responsibilities are communicating with clients in chat, solving their problems and connecting them with departments that would help them, testing new programs and notifying about bugs.