Position: Customer Support Representative / Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 5


For the past 5 years, I have worked as a customer support specialist in a hosting company as a customer support specialist and later as a technical support engineer. 
My responsibilities in technical support included advanced troubleshooting of technical issues on hosting servers, escalating issues that required the attention of other teams, and performing routine operations on the servers.
In terms of soft skills, this job has taught me decent time management and stress resistance. I am familiar with UNIX systems and bash and have experience working with Jira and Confluence.
No night shifts (evenings are fine), no phone support.