Position: Customer Support Agent
Category: Support
English level: fluent
Years of experience: 2


2 years of working experience in Customer Service. 
Currently dealing with an international project, namely:
Acquiring good understanding of FinTech terms while working with various payments , cryptocurrency transactions, etc.
Responding to customers' requests (in a quick and efficient manner) via email, chats.
Analysing customers' problems, replicating the issue, and finding appropriate solutions.
Prioritizing customer queries and escalating serious technical issues to IT developers.
Conducting training for newcomers (providing constant assistance and support).