Position: Lead Account manager, Customer success, Support
Category: Support
English level: upper
Years of experience: 8


I have more than 8 years of experience in operational support, sales support, account management, partner relations, and customer success. 

Now as a customer success manager I deal with onboarding customers, I support consistent growth and improvement of the KPI numbers, provide timely reports on the trend growth and successful campaigns. 

Tools: Jira, Confluence, Pipedrive, internal stats and analytic tools, Salesforce, Backoffice, Extranet. 

Soft and hard skills: patience, positive attitude, empathy, communication, knowledgeability, analytic, project management, presentation. 

I will be happy to find new opportunities for career growth. I am considering account management, lead customer support and success positions, managing positions.
Now I am taking a 6-month course in online University as a Head of Customer support. 

Previous working experience:
Partner relations coordinator.
I was dealing with operational support of local (Ukrainian) partners, offices, I was a first point contact for all US offices. Dealers support with orders, database, personal accounts (created and trained users) 

As an international account manager I was responsible for:
•	Acquisition of new International Customers 
•	Maintaining the relationship with clients worldwide 
•	Customer care 
•	Conducting a market research 
•	Monthly reporting and invoicing of resellers and partners.

As a customer support/Project consultant:
•	Consulted clients on HR system implementation
•	Provided post-implementation customer support
•	Trained client's HR departments
•	Conducted workshops
•	Was a participant in translation and localization projects 
•	Supported systems such as Backoffice, Extranet, Salesforce
•	Tested software at the basic level, identified bugs and added them to the bug lists.
I am not considering financial markets or trader companies.