Position: customer service agent
Category: Support
English level: fluent
Years of experience: 5


Customer Support Agent.
I have over five years of experience in providing technical support to users at L1-L2 level through various channels.
I am skilled in troubleshooting and eliminating platform issues, restoring customer services in case of errors or failures, investigating incidents/tickets related to platform operation, selecting complex solutions to incidents/situations, and executing procedures.
I am a natural communicator, passionate about my work, and committed to continuous learning.