Position: Account Manager, Customer Success, Customer Support
Category: Support
English level: upper
Years of experience: 2


My name is Valeriia, I’m 25 y.o. and I’m a passionate team player. I have a huge experience in customer service, so providing the greatest service for the customers is my top priority.

I started my career in Hospitality and then decided to absolutely change my sphere, so I came to IT. I’ve worked in cryptocurrency exchange company, then moved to Ukrainian IT company that creates and optimizes ads on Facebook and Google automatically. 

My main duties are responding to customer queries in a timely and accurate way, via calls, email, or chat, identifying customer needs and helping them with our app installation, analyzing Facebook ads results and sharing suggestions for their improvement, gathering customer feedback, and sharing with our Product, Sales and Marketing teams, assisting in training newcomers Customer Support Representatives.

I’m looking for a long-term working relationship where I can show my potential and grow within a company.