Position: Junior Project Manager/Project coordinator
Category: Project Manager
English level: upper
Years of experience: 8


I am working as Customer Support Project manager. I lead different types of Product projects and initiatives as a fully-fledged stakeholder from the CS side. I closely collaborate with Product, Management teams, representatives of different units involved (such as Technology, PMO, Marketing, TechSup, DCOps, TechOps).
A highly motivated, confident person with exceptional multi-tasking and organizational skills. Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Currently, looking for a position that offers variety and the opportunity to develop both personally and professionally.

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Namecheap
Billing Audit Analyst (March 2016- March 2020)
	Plan and process regular and adhoc audits of services, equipment and licenses to ensure systematic check for adherence and verify accuracy of billing records;
-Maintain auditing schedule and documentation up-to-date;
-Collect data, maintain and analyze statistics on hosting, domain and other services as required, ensure reporting accuracy;
-Continuously analyze and promote optimization and automation of auditing, statistics collecting processes and services/system management in cooperation with Billing system product owner, BI division and other staff.

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Namecheap
Shift Leader of the Billing Department (May 2014- November 2014)
-Providing general supervision of the shift to ensure all systems and processes are running smoothly;
-Organizing and managing the workflow on shifts, including balancing the workload;
-Ensuring productive workflow and comfortable working conditions for each CS Specialist on shift;
-Maintaining a productive environment, motivating and inspiring team members;
-Facilitating problem solving and resolving conflict situations;
-Being an escalation point for clients, determining and approving exceptions;
-Reporting system bugs and cooperating with developers on the fix prioritization;
-Testing of the new systems/tools and providing feedback for further improvement;
-Correspondence with vendors.
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Namecheap
Customer support representative (June 2012- May 2014)
-Providing customer service through e-mail, chat and over phone;
-Communicating customer feedback to the corresponding departments/staff in order to develop processes for better serving customers;
-Developing and maintaining in-depth product knowledge.