Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 2


- Providing exclusive customer support service to international clients (mostly USA, UK, Canada, Australia)
- Addressing clients' concerns via emails, chats, calls
- Analyzing and troubleshooting technical issues
- Served customer account and technical needs across daily calls, consistently meeting productivity and quality targets.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing
customer needs and resolving concerns