Position: Chief Customer Experience Officer
Category: Marketing
English level: upper
Years of experience: 7

Built CRM, support, call center teams for international companies from scratch.
Grown a team capable of operating on the territory of 21 countries, in more than 10 languages ​​providing.
Experienced in building teams, processes, implementing software and developing custom solutions from scratch for gambling and financial niches.
More than 5 years of managing CRM, Support and Call Center teams. 
Dealing with retention, support, sales on inbound and outbound channels, VIP approaches, loyalty programs, bonus mechanics, department strategies development. 
Writing documentation, requirements for specialized software, its selection, implementation, in-house development and integration into one ecosystem.
Working with big data, building a reporting platform and monitoring, planing and delivering all customer & department performance metrics.
Ambitious team, non-trivial tasks, worldwide business, multilingual product and variety of customer profiles data and behavioral patterns.