Position: Customer service professional
Category: Support
English level: fluent
Years of experience: 9

Recognized as a high performing employee, received “Najm rewards” from the management for effective contribution and high level of customer service (VIP and IO customers) and resolved problems, value support of performance, showing professionalism in maintaining all standards of the image by following the grooming standards and keeping an image of the airline at all times. Received appreciation letters of recognition  for the ability to resolve complex customer issues while adhering to company policies and regulations.
I am pleasant and result-driven Airlines  and Administration professional  with an engaging personality who possesses the ability to function equally well both independently and in a multilingual cross-cultural team environment. In my professional life, I look for the hardest problems to solve and where I can learn and develop the most. Worked with high-end administration and coordination, interpretation and translation . Recognized as a leader with an exceptional ability to manage multiple responsibilities simultaneously, proactively resolve issues, and produce results by leveraging internal and external resources. I gained excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers, executive management, and co-workers. My proven international working experience allowed me to obtain solid interpersonal skills, both internally and externally, with people from multiple cultural backgrounds  that makes me more flexible in approaching objectives in different way. I am passionate about delivering great results and expectations. Backed by almost 8 years of international experience as a premium Ambassador of VIP services for Emirates Airline in Dubai International Airport, I was performing a broad range of ground handling operations while achieving high customer service and satisfaction of company’s extremely exceptional guests such as CIP, VVIP, Diplomats, Ministers, Celebrities, members of UAE/ GCC royal. I showed excellent leadership and interpersonal skills together with  great communication skills, while working in high stress environment. I collaborated with more than 150 nationalities within the company, which gave a clear understanding of cultural barriers and cultural understanding. I was a role model and was training and monitoring new employees of the company. I gained multiple awards of Najm (the highest award which recognises employees for their excellence)  and appreciations letters from the management. 
I am an enthusiastic extrovert that love interactions and curious about people. My aim is providing the highest possible level of services and experience for the client with the wish to earn and keep trust.
salary revision
bonus system
annual leave 

no night shifts