Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 0

Ability to close 80% out of 600 support tickets per week.

- Gaining technical skills in creating and running in Amadeus and Novomind queries.

- Create a successful comunication with the clients.

- Working and studying in an international environment helped me to gain multicultural adaptability and develop interpersonal skills.

- Developed stress resistance and learned to act professionally regardless of the situation.
Customer Support experience (Aviation industry, 3 years and 5 months):

- Daily communication with clients via various channels (Email, Calls).
- Analyzing, changing & modifying client accounts through internal program.
- Providing support analytics and handling various administrative tasks.
- Technical suport for the travel agencies.
- Managed ticketing (created new tickets, updated existed). 
- Internal cooperation and communication with the team using Skype Business and Google meet, Google chat, Novomind.
I seek to join an agile, friendly & ambitious company. In my future workplace, I am ready to coordinate and manage the team. With the experience I gained, I can bring the highest level comunications to clients and help to build a strong team. 

It is important, that the company provides the environment for me to shape my professional and personal skills. The company must have a clear strategy and goals which needed to be achieved. As a return for my work, I expect to have a competitive salary & social package.