Position: Technical/customer support
Category: Support
English level: upper
Years of experience: 4

I can easily understand and learn new products, attentive to details, motivated to learn constantly. Ready to gain more experience in QA ad UI/UX

2020-2021
At the previous job I acquired project management skills and gained experience in manual testing of android apps and UI design

2017-2020
At my previous job, in the position of customer support, I've developed and implemented a new system for collecting and moderating reports for a support team, which replaced the old system that had been used for more than 5 years, including mockups and detailed tech documentation of all functions.
I contributed to the revision of the censorship rules, the company had, which previously significantly limited the actions of users in the application. After 4 months of negotiations with the management, it was decided to abolish censorship on many points, which led to an influx of new users and commendable reviews on Google Play and Appstore
FEB 2022-now
Freelance designer

MAY 2021- FEB 2022 - sabbatical
I studied oil painting and psychology and worked on mental health. I rediscovered the thirst for knowledge and learning, understood the value of health and relaxation, and began to better understand people and my own priorities and ways of development

2020-2021 Designer, Technical support, Manual QA in an Android app dev company.
My responsibilities included communication with the client,
developers, BA and PM, supporting developers at all stages of
development and QA process, ensuring the smooth operation of
applications, UI testing, detecting bugs during functional/non-functional
testing, creating test cases, creating bug reports in
Jira, testing apps based on checklists and requirements.
Working with Firebase, maintaining the Google Play console,
designing app icons, app UI, covers for Google Play Store in
Adobe Photoshop

2017-2020, I worked as a moderator in an LGBTQ + dating app. My responsibilities included communicating with users by mail, moderating profiles and all content uploaded by users, catching spammers and bots, creating presentations for employees on weekly work calls, constantly learning new features of the app, and sending bug reports to developers, and manual testing beta versions of the app.
I look forward to working in a relaxed, toxic-free environment with interesting people from whom you can get new experience and learn something new
Any overtime must be paid at a double rate
Work-life balance is a must

Considering mostly remote.
No night shifts