Position: Team Lead
Category: Support
English level: fluent
Years of experience: 5

The knowledge base was completed from scratch, finished 3 chat-bots on different languages. None of the employees wanted to quit. The average quality of the support team was 93%. All tasks were completed within the deadline.
More than 4 years spent in Live-Chat and Slack. 
Managing regular personal and collective meetings. 
Developing and improving scripts.
Filling up the statistics and collecting all the needed information (including rumors and moods) to influence the team. 
Managing shift schedule.
Performing distribution of tasks.
Sales, Hubstaff