Position: specialist
Category: Support
English level: intermediate
Years of experience: 10


My current position is Leading Digital Banking Specialist and below are my responcibilities for the mentioned position:
Management of Internet Banking Corporate Customers; 
Providing high level of service to both internal and external customers regarding “Internet Ofis” Internet Banking system;
Having regular meetings with Corporate Internet Banking customers; 
Conducting presentations regarding to new functions for staff and customers; 
Refer customers to supervisors, managers or others who can help;
Manage the “Internet Ofis” Internet Banking system manual for customers and edit it according to new functions;
Receive inbound calls to provide customer support for new ideas and functions for the website and online service; providing technical assistance and problem solving techniques to support all lines of system and handling incoming calls and emails from “Internet Ofis” corporate customers;