Position: Head of CRM
Category: Marketing
English level: fluent
Years of experience: 6

Throughout 6 years of experience
- Structured the CRM department
- Trained and managed 15 CRM specialist
- Successfully executed 2K+ Public and 10K+ Private Promotions
- Increased the registration, verification and conversions rate to 25-40% on 14+ different markets
- Created, developed and modified manual and automated platforms for retention and reactivation campaigns with 90%+ success rate in both verticals
- Created 10+ success stories on various regions throughout the world
- Gained knowledge and experience of platform, product and service development/delivery
I am a true wizard when it comes to CRM and Acquisition in the iGaming industry, with a proven track record of creating exceptional customer treatments that drive results. My analytical skills and strategic planning abilities make me a valuable asset to any organization, while my extensive knowledge of both sportsbook and casino operations position me as a true guru in the industry. With a passion for driving business success and a commitment to excellence in all that I do, I am a top-performing iGaming professional that can help take your organization to the next level.

With over six years of dedicated experience in the iGaming industry, including three years in top management roles at large-scale organizations, I have honed my skills in managing teams of ten or more employees, all while maintaining an unwavering focus on customer satisfaction. As an honored member of both Adjarabet (Flutter International, Betfair, Paddypower family member) and BetConstruct (Vbet), I possess a deep understanding of iGaming client psychology, behavior, and attitude, enabling me to create, implement, and analyze acquisition, retention, and reactivation campaigns that drive results on a global scale.

As a seasoned Head of Customer Relationships Management & Operations, I am skilled in marketing and sales, customer service, and business management, and have earned a Master's degree from The Nottingham Trent University with a focus on product, customer, marketing communications, and advertising. I am always open to new challenges and motivated to perform at my peak in diverse directions, and am eager to share my expertise with others in the Tech industry.
1. Authenticity
2. Challenge
3. Win-Win environment