Position: Middle QA Engineer
Category: QA
English level: upper
Years of experience: 1.5

Working experience:
  Post Sales Support Agent at TicketsUA LLC - 2017 - 2019.
   Responsibilities:
       - Post Sales support;
       - Calculation of the costs of refunds and changes of air tickets for clients;
       - Processing with issuing, reissuing, and refunds of the air tickets;
       - Different cases of interaction between the client and the airline;
       - Working with internal company applications and technologies.
Software tester, QA engineer.
- 1.5 years of experience of practical experience in manual testing in the E-Commerce domain;
- 0.5 years of experience in the support manager role as customer contact point;
- Performing functional testing; conducting smoke testing and after, the regression testing of each release candidate build;
- Analyzing requirements;
- Creating/updating/reviewing testing documentation;
- Participation in E2E testing together with customers during the UAT phases;
- Some experience in testing integrations with external systems - Ingenico and others;
- Analyzing and documenting defects using Jira;
- Writing test cases in Test Rail;
- Communication with customers as support manager during the Support stream;
- Creating/updating documentation in the scope of project closing activities - describing newly implemented modules and features and updating existing documentation on the KB space during the Support stream;
- Managing team meetings, prioritizing tasks in accordance with customer needs, responsible for the backlog during the support stream;
- Interaction with the development team.
EPAM University SFT Winter 2020 EPAM QA Lab - December 2020 - May 2021: 
Fundamentals of software testing;
Requirement analysis;
SDLC, Scrum;
Test planning and classification;
Test cases and test design, defect reporting.
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TechMagic QA Training Centre: Fundamentals of software testing - September 2020 
Test approaches, test levels, test types;
Test design techniques,  test cases;
SDLC, Bug life cycle, Bug reporting;
Requirements analysis;
Web application testing;
Basic knowledge of relational and non-relational databases, working with Mongo DB;
Basic knowledge of API testing, working with Postman;
Basic knowledge of mobile testing.