Position: Chief Operating Officer
Category: Other
English level: fluent
Years of experience: 11


12+ years in Customer Service, Logistics, Project Management, People/Process/Team/Operations Management for international Pharmaceutical, FMCG and IT Companies, online retailers (e-commerce) etc.

Experience in B2C/B2B projects, e-commerce, software development
Start-up experience
Fundraising experience
Manage and work with remote teams
Foreign economic activities experience
Building, running and managing projects/business/processes/strategy/procedures/departments/ from scratch
Team hiring, managing, coaching and developing
Change/Transformation/Delivery/Communication/Transition/Change Management
Managing daily operations/effectiveness and efficiency of operational processes
Strategy developing
Planning/Budgeting
Analytics
Customer relationship/success management
KPI/SLA/OKR and metrics defining, setting and prioritizing
Work experience abroad (Switzerland, Czech Republic)
Experience with multicultural communication
Working with cross-functional/distributed teams
Build relationships and collaboration between different Teams/Departments/Units (HR, Marketing, Dev, QA, Support, Designers, Legal, Finance)
Knowledge of IT infrastructure and working with tools like Jira, Confluence, YouTrack, Slack, Asana/Trello, Zendesk, Pipedrive, Tableau, Metabase