Position: Customer support specialist
Category: Support
English level: fluent
Years of experience: 11


My last position was as Customer Support Manager/ SMM.
Responsibilities:
- took ownership of customers issues and follow problems through to resolution; answer all questions and address all concerns that the customer may have (by e-mail, social networks, company page on DOU);
- maintained accurate records and document all customer service activities and discussions;
- acted as Voice of Customer, provided product feedback to support product development;
- effectively communicated product functionality changes to customers;
- actively participated in promotion and marketing activities (to engage new customers via LinkedIn, professional communities, DOU, Jooble etc.);
- analyzed statistics and compiled accurate reports;
- worked cooperatively with the rest of the team.