Position: Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 3

More than 50 corporate clients were migrated to the new eServices platform;
More than 30 users were trained to use corporate information systems and now working successfully;
3 business processes were automated and optimized using Google Apps and its scripting;
3 analytical QlikView applications were created and about 5 were optimized and rebuilt;
Uncountable amount of resolved MS Excel issues&tasks and completed reports/analytics;
Internal NPS assessment for IT department were successfully implemented;
2 CRM migrations were supported and successfully finished.
Mostly experienced in IT of Logistics/Transportation/Supply Chain business in huge international companies like DB Schenker, Asstra etc.
Briefly I can describe my current functions as follows:
- corporate software users support and training: AS400, CRM on Demand(Oracle) and so on;
- reporting about arising issues to the next support level and controlling of its resolving:
- QlikView analytical applications development;
- e-services implementation, creation and conducting presentations;
- marketing materials translation and adaptation(mostly English-Ukrainian);
- workflow setting up in the Google-cloud services and its automation with Google App Script;
- operational activity analysis (reporting, pivot tables, work with databases)
I expect complicated and challenging tasks as well as opportunity to share my own experience with like-minders or people who has similar interests.