Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 2

Сertifications
- SoftServeSoftServe Business Analysis Foundation course
- Art of Business Analysis - Technical skills for Business Analyst
Business Analyst & Project Coordinator

Duties:
Knowledge and experience in working with Agile principles;
Analyzing clients’ business requirements and workflow;
Engaging with clients to reveal their needs and requirements to craft a vision for the future solution;
Communicate with dev team helping them understand the projects’ requirements and the best way to achieve them;
Plan, facilitate, and conduct requirements elicitation, documentation, and validation;
Specify requirements in BRD, process diagrams, wireframes, and instraction for stageholders.
Conducting and participating in backlog grooming, defining and approving upcoming release scope;
Prioritize features, and work on the roadmap;
BPMN modeling experience
Conduct meetings, presentations, and demos;
Work with QA to perform test cases for acceptance criteria;
Work with the design team to create the most appropriate design for the client based on business requirements;
Managing the team and the project from the brief to the final stage;
Building communication and prompt response to client requests;
Coordination of work schedules and plans;
Controlling tasks, sprints results, and deadlines;

Technologies:
Requirements management tools: Confluence, Jira, Asana, Postman, Trello, Data Grip
Diagram software: Lucidchart, Drow.io
Mockup tool: Mockups, Figma
Browsers: Chrome, Internet Explorer, Safari, Firefox
Others: OneDrive, Dropbox, Google Drive


Online Marketer
Working with Marketing tools: GTM, Google Analytics, Ahrefs, AllPositions, Serpstat, etc.;
Creating custom tracking metrics for the site via Google Tag Manager;
Building custom website monthly reports;
Creating website Heatmaps & Behavior Analytics flow (HotJur) to improve the client website's usability;
A/B testing;
Niche analysis (general analysis of competitors);
SEO website audits;
Working with site content: adding texts/pictures, updating and editing info in the CMS;
Internal SEO optimization;
Monitoring the correct operation of the site (knowing HTML, and CSS);
Attracting external traffic (Link Building);
SMM: development  a Social Media marketing strategy, and create an SM marketing content plan;
Working with copywriters (preparation of Technical Assignments);
Creating an Email Newsletter with MailChimp;
Working with specialized platforms (like Clutch, Manifest, GoodFirms, etc.)