Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 11

- Built customer support team from scratch and helped to grow it into the most fabulous and productive team in the customer care department
- Developed, implemented, and documented all customer-related processes.
- Turned one-time users into lifetime customers by turning complaints into opportunities and solutions.
7 years of experience in customer support/success in the IT field. 

Experienced in B2C and B2B.

Currently, I work as a Customer Support Team Manager. My task is to mentorship my department team members so we can provide the best possible service and user experience to our customers. 

 Freshdesk, Freshchat, Google docs, Notion, BambooHR, Jira, Slack, Bitrix24, OS Tickets, MailChimp.
B2B. I would like to have challenging tasks, develop within a company, be part of an enthusiastic team passionate about what they do. I am eager to bring my personal and professional skills to the prosperity of a company. 

Open to learning new technologies and skills.

I would not like to have night shifts and work in Sales. I prefer to work remotely.