Position: Customer/Technical Support
Category: Support
English level: upper
Years of experience: 3


Customer/Technical Support
“BlueChip”
   03.23 – 07.23
- Worked in the Ukrainian company which was aimed at the foreign markets
- Provide omni-channel support on the 4 different projects (via email, chat)
 -Working with the clients’ transactions, documents and technical issues
 -Interacted with different departments to solve more complex issues
 -Systems monitoring and technical issues troubleshooting
 -Control of timely elimination of conflict situations 

Customer Support Representative
 “SupportYourApp”
   02.21 – 09.22
 -Cooperating with an international IT company
 -Provide omni-channel support (via email, chat)
 -Working with clients' documents

Customer/Technical Support
 “Uklon”
   07.18 – 11.19
 -Customer feedback through phone, e-mails, chats 
 -Manage complaints, provide proper solutions and options
 -Giving required support, efficiently and effectively and in accordance with priority
 -Handling multiple chats simultaneously
 -Escalate unresolved problems