Position: customer support
Category: Support
English level: intermediate
Years of experience: 2


Customer support representative, team leader (Gambling) Nov 2020 - Oct 2022

- providing support for foreign clients at any stage in chats
- checking and fixing technical issues that can come up
- leading and managing a team
- checking the quality of customer service
- making work schedules

Tools:
- Trello 
- Helpcrunch
- Helpdesk
- Google Spreadsheets