Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 5

·	proficiency in operating systems Windows XP Professional, Windows Vista Home Premium Edition, Ubuntu, Kali Linux, skill in handling Microsoft Office
·	basics of HTML, CSS, JS, Python, Cyber Security
·	English, Italian, Ukrainian, Russian fluently
·	Spanish intermediate
·	German, French, Arabic basic level
Nov 2019 – Present - Project Manager  in the IT Company ArtyGeek
• Communication and integration management;
• Involved in budgeting, scope estimating;
• Stakeholder management : customer communications, problem solving;
• Facilitated decision-making and conflict resolution in teams;
• Involved in customer engagement, discovery phase;
• Prepared project estimations, road-maps;
• Prepared team allocation plans, project scope plans;
• Product release management monitored and coordinated.

Jan 2019 – Sep 2019 - Project Manager in the IT Company LaSoft
• Scope and deliverables management
• Schedule and road-map management
• Release management
• Quality management
• Manage MVP
• Provide transparent and clear reporting

2018, August - 2018, December - Information Technology Project Coordinator in the IT Company LaSoft
• Defining the scope of the project;
• Analyzing and gathering technical requirements for project development;
• Creating detailed technical specification of products;
• Gathering project requirements from the customer;
• Conducting demo meetings;
• Managing the implementation of new features of the product;
• Job performance review with team members due to schedule;
• 1 to 1 meeting with team members once per month or on request;
2016, June ˗ 2018, August - a sales manager in the IT Company TemplateMonster
·	pre-sale support including quote, design, proposal, pre-sale testing support
·	seek out, identify, develop and close business opportunities with customers
·	work with current clients and their development

Skills:
·	proficiency in operating systems Windows XP Professional, Windows Vista Home Premium Edition, skill in handling Microsoft Office
·	basics of HTML, CSS, JS, Python, Cyber Security
·	English, Italian, Ukrainian, Russian fluently
·	Spanish intermediate
·	German, French, Arabic basic level
dynamic culture in a team of experienced professionals
decent wage
career advancement