Position: Customer Success/Support Manager
Category: Support
English level: upper
Years of experience: 2.5


Customer Support Engineer (eToro project, FinTech)

-Responding to customer queries in a timely and accurate way via
live chats and emails
-Acknowledging and resolving customer complaints
-Handling cases on Tier1, Tier 2 and Tier 3
-Reporting and analyzing technical bags
-Dealing with KYC verification flow
-Coordination of work with other departments (KYC department,
IT specialists, Account managers)
-Following up with clients to ensure the problem is resolved
-Working with trading instument such as stocks, crypto, ETFs


Customer Support Representative B2C/B2B (SGG iGaming Industry)
-Providing customer support to the clients at SGG platform via email and online chat.
-Assisting B2B partners with inquiries related to the platform and
integration.
-Creating DFS tournaments or season tournaments for all kinds of sport
-Troubleshooting technical issues.
Communicate effectively with team members, QA, Development, Design and Product teams.
-Following up with clients to ensure the problem is resolved.
-Provide the necessary reporting to the managment.
-Updating knowledge base, creating internal process guides.
-Dealing with payments (manual transactions), EPG.