Position: Customer care
Category: Support
English level: fluent
Years of experience: 4

I've achieved 7 certificates related to customers service queue changes 
all related to increasing the value of the service we were providing to our customer, increasing the FCR ( First call resolution ) on a Queue level using analytics and listening to more than 4000 calls
I've worked for Vodafone UK for three years.

.8 month as a customer care representative
.6 months as a subject matter expert and quality assurance
.almost 2 years as a performance manager 
I have managed hours delivery, service level, real-time management and system reporting directly with the UK team as I used to manage the overnight team 

1 year of experience as a junior marketer, copywriter and content creator at Navan Global US & Canada