Position: customer success manager
Category: Support
English level: fluent
Years of experience: 5

In all Companies I was working, I created friendly and trustworthy relationship with my Customers and I am sure - this is my vocation
Key Account Manager / Plastic Card Enterprise http://plasticcard.ua/ (April 2016 — till present time)
I have joined the company as Account Manager and after a successful year was awarded with KAM position. On early stages I was supporting Sales team with orders processing. At this business there are number of actions which are performed after the order is accepted by the client. Starting with design approval at VISA/MC and ends with final product shipment. Later I was acting as KAM who initiates and creates the demand at clients site. I was covering Caucasus, Kazakhstan, Uzbekistan and Moldova. On that stage I was supporting new Account Managers who recently have joined the team. Additional work scope:
 Purchase Contracts editing and submission
 Logistic dept. supervising
 Close contact with the factory for specific card design preparation
 Advisory for banks for cards new trends in terms of technology and design
Key Account Manager / CAT Cargo Logistics Ukraine, Groupe CAT https://www.groupecat.com.ua/ (January 2015 — December 2015)
Starting from my first day at Cat I had to restore all the relationship between global accounts, and I was acting not only
to restore the trustworthy relationship but also to improve profit and scale the market share by means of the high quality
of our service.
 Relationship management for 9 Key Accounts (Global Automotive Importers) and their dealers’ networks in
Ukraine (nearly 30 for every of them)
 Develop and improve Customers relationship assuring consistent growth of volumes and revenue
 Provide market sales analytics and sales forecasts per quarter and year
Customer Service Manager / Oberthur Technologies http://www.oberthur.com/ (January 2013 — January 2015)
I was responsible for a customer satisfaction area – I was the one for negotiations on signing the contract, clarifying
orders, placing orders to production line, and tracking Customer feedback, including mediation in dispute resolution.
 Perform full-range customer service for CIS countries (Ukraine, Russia, Belarus, Azerbaijan, Georgia,
Kyrgyzstan, Tajikistan ect)
 Supervise Customers' orders at production sites (Dubai, China, India, France, England)
 Provide Customer's support starting from Contract negotiation till total customer satisfaction, including
dispute resolution.
Team leader of Legal consulting center / Ukrainian Association of Press Publishers http://www.uapp.org/
I want to discover something new and interesting and do rewarding job, in a progressive atmosphere were i can apply all my skills and experience.