Position: Junior QA Engineer
Category: QA
English level: intermediate
Years of experience: 0.5

Hard skills:
• Commercial experience in writing bug reports;
• Compilation of test cases;
• Mobile application testing;
• Web projects testing;
• Familiar with Jira, TestRail, Testlink, Mantis, and other internal CRM systems;
• Good knowledge of hardware and software of mobile devices;
• Excel, Google Docs;
• English level – Intermediate;

Soft skills:
• Good communication skills;
• Team player;
• Detail-oriented;
• Analytical thinking.
Technical Service Manager
Start: Aug. 2019 – current time
Vivo Ukraine (Ukrainian representative of Chinese manufacturer of smartphones)

  • Created and registered bugs in the internal bug-tracking system;
  • Collected information about SW bugs in Android devices. Made manual tests and collected info about issues from
customers. Check devices for user-reported issues;
  • Collected information about smartphone malfunctions and their origin. Created reports and statistics. Collected and
processed information about the devices’ quality.
  • Maintained permanent contact with the headquarters;
  • Participated in the process of finding the causes of bugs. Performed retest after the release of updates with fixes;
  • Organized the work of the customer service department and controlled the quality of the service center’s work;

Maintenance Engineer and Customer Manager
Aug. 2017 – Oct. 2018 (1 year 3 months)
Customer service center (warranty and non-warranty service)
  • Repaired the smartphones with Android OS (Samsung, Xiaomi, Huawei, and others).
  • Modular repairs (replacement of the display, battery, mainboard, etc.);
  • Complex component repair with soldering (BGA/SMD components);
  • Did the diagnostics and troubleshooting, SW flashing (reprogramming);
  • Communicated with customers.