Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 1

During my time as a Customer Support Representative, I set a goal to consistently achieve high-quality responses while also increasing my reply rate per hour. Through hard work and dedication, I was able to exceed these goals and become a top performer for six consecutive months.

To increase my reply rate, I focused on optimizing my workflow and utilizing automation tools wherever possible. By streamlining my processes, I was able to respond to a higher volume of tickets without sacrificing quality. Additionally, I actively sought feedback from my colleagues and superiors to identify areas where I could improve my response time and efficiency.

In terms of quality, I made a conscious effort to provide personalized and empathetic responses to each customer. I actively listened to their concerns and worked to understand their unique situation before providing a solution. By doing so, I was able to achieve a high satisfaction rate among customers and maintain a positive reputation for our company.

My success as a Customer Support Representative was a result of my dedication to both efficiency and quality. By consistently striving for excellence, I was able to achieve my goals and become a top performer in the team.
Hi there,

Thanks for taking your time and taking my profile into account. 

I appreciate your attention and in order to avoid wasting your time I kindly ask you to read my CV, it’s organised for fast and efficient review. ;)