Position: Sales Manager
Category: Sales
English level: fluent
Years of experience: 11


Sales Manager
Apr 2022 - Apr 2023
Production of tactical clothes, Momentum
•	confirmation of incoming orders via phone, chat, email or website;
•	consult the customers;
•	communication with departments to specify the information about supplies or terms of production.

Manager of Market Place (B2B)
Oct 2020 - Mar 2022
Internet Store & Marketplace, Rozetka 
•	selling, searching, consulting and activating stores (internet store owners) that want to sell on Market Place Rozetka platform; 
• 	work with hot, warm and cold leads;
•	assisting with creating of price list and providing required documents; 
•	work independently; 


Verve Energy (English Desk)
Apr 2020 – Sep 2020 
Verve-Energy (Power industry)
•	work on the UK market;
•	remote work;
• 	working with native speakers; 
•	consulting in the field of electricity, water & gas supply;
•	looking for clients using cold selling services;
•	teamwork and independent work;
•	communication with electricity, water & gas suppliers.


The booking agent (English Desk)
Aug 2019 - Mar 2020 
Hotel booking agent Cancelon 
Online bookings 
•	confirmation of customer's reservation; 
• 	work on Europe, Northern American, and Southern American markets;
• 	work with native speakers; 
•	searching for alternative hotels for transfer in case of non-confirmation of reservation; 
•	communication with suppliers, customers and hotels; 
•	work with objections and special requests from clients via email and telephone communication.

QA Manager (quality assurance)
May 2017 - Jul 2019 
Internet Store & Marketplace, Rozetka  
•	work with cancelled orders at Market Place and identify the valid reasons for cancelling orders to improve the quality of sellers; 
•	communication with sellers that are located on the platform and buyers; 
•	resolving difficult cases; 
•	work both as a team and independently; 

Sales Manager
Mar 2016 - May 2017 
Internet store, Terra Sport (selling products for sports, hiking, outdoor and fishing)
•	working with incoming orders and upselling; 
•	identification of customer needs; 
•	consulting customers; 
•	prioritization in solving assigned tasks; 
•	work both as a team and independently; 

Sales Manager
Jul 2013 - Feb 2016 
Internet store, Flagman (producing and selling products for fishing)
•	working with incoming orders and upselling; 
•	identification of customer needs; 
•	consulting customers; 
•	prioritization in solving assigned tasks; 
•	work both as a team and independently;
No trading, gambling, dating, crypto or gaming