Position: Email support
Category: Support
English level: fluent
Years of experience: 3


Advanced Technical Support agent English)
from 01.06.2021- present time

from 04.2020 to 01.06.2021
Brainstack, Kyiv (IT Product company)
Customer Care agent (Turkish)
from 04.2020 to 01.06.2021 (1 year 2 months)
Brainstack, Kyiv (IT Product company)
The main task is handling customers ’requests regarding the software.
Communication via phone, live chat and emails
Providing potential customers with requirements for using the software, selling it.
Technical support for the existing customers.

Customer support
from 09.2019 to 01.2020 (4 months)
Travel Aid, Kyiv (Tourism)