Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 1


I have been working for 6 months at Wirex company. As a Customer Support Representative with more than six months of experience, I have acquired strong customer service skills. Moreover, my pre-last job (Freight Broker) was also connected with regular communication with clients via phone which helped me to develop impeccable phone manners and an ability to deal with critical issues.

To be specific, my job responsibilities in the previous works were such as: 

Wirex (May 2022 - Nov 2022)
Customer Support Representative

* Handled 50+ chats and tickets daily, with duties
including understanding customer issues and offering a
the solution to their needs, presenting relevant product
information, and addressing some customer issues to
relevant departments for further assistance.
* Experienced in working with Atlassian products
(Confluence, Bitbucket, Jira).
* Strove to resolve customers' problems via chats and
tickets in order to avoid escalation of issues.
* Checked each detail in the system properly in order to
ensure customer satisfaction.
* Accumulated feedback from our users and shared
product-improving ideas

Double-Power Logistics (Oct 2021 - Apr 2022)
Freight Broker, Dispatcher

* Maintained excellent communication skills to assist with
customers daily shipping needs.
* Scheduled truck drivers, delivery vehicles, and ideal
delivery timeframes as necessary.
* Used basic computer skills in order to perform daily
responsibilities.
* Worked with famous load boards such as Truckstop and
DAT.
* Dealt with partner carriers and customers while
delivering great customer service.
* Negotiated with customers and carriers by calls and
emails to schedule appointments with them.
* Maintained and updated accurate information in the
company’s operating system.
* Overcame customers' problems and consulted clients on
how to resolve different issues.

My previous roles have given me the problem-solving, clear communication skills, patience, and experience necessary to excel in this role. I don’t keep myself to myself, enjoy working with others, and maintain a positive attitude in each situation, even in the most challenging one.

Moreover, I’m extremely interested in the IT sphere; as a result, I’m taking a course on QA engineering at the IT school. I am always eager to new challenges, gain something new and become a part of modern technologies.