Position: Casino CRM manager; Billing specialist; Project Manager.
Category: Support
English level: upper
Years of experience: 2.5


Training and internships for new staff in the company.
Coordinating the tasks to ensure the development of the projects.
Managing a team of junior customer service representatives.
Setting goals and objectives for the team; meeting ongoing deadlines; closing
cross-tasks; providing knowledge about new products and monitoring working
groups/chats to present new information to the team.
Preparing monthly reports (KPIs) on the work of subordinate operators;
preparing analytical data for further planning of work processes.
Analyzing problems and developing recommendations for their elimination that
were identified when using the product/service.
Communication between departments of the company in order to provide a
quick and high-quality solution to the issue; find the best solutions for each
customer inquiry.

Online customer support/consultation; handling a wide range of customer
requests (chats, tickets, messengers, and social networks).
Delivering outstanding customer service by successfully responding to
questions and queries, showing your passion and responsibilities.
Communication with clients from English-speaking regions (India, Australia,
Canada, Nigeria, Pakistan), closing complex service issues and solving current
problems.
Use of CRM systems in different directions.
Implement proven experience in delivering exceptional customer service, turning
problems into solutions.
Able to quick adaptation to new programs (CRM) or changes in work.