Position: Business analyst
Category: Business Analyst
English level: upper
Years of experience: 5

- Optimized business processes at ELMA BPM(business process management system) at banking sector. After this optimization waiting time decreased by 30%

- Actively worked as a development team member to implement new features to newly launched mobile app by  deeply analyzing bank processes and combining outcomes with market research and customer feedbacks
Business analyst with 5+ years of experience at banking and insurance industry with proven IT and Business background. Currently working as a Business Analyst at Mobile Banking App at the biggest bank of Caucasian Region.  As a Business analyst I have strong skills at:
-Interviewing Process Participants to identify the overall workflow and get detailed overview of all processes
- Documentation of processes and workflows using visual diagrams in the form of business process models (using the Business Process Management Designer or MS Visio)
- Analyze and mapping of process models as they are (As-is), compare them to the future and improved designs (To-be) and determine the necessary changes for arriving at the improvedstate.
- Implementation of TO BE versions and manage risks and issues or any subsequent changes to them
- Preparing Business Process Management System (BPMS) specifications to be used by the developers for process automation
- Test and execution of processes using the BPMS to ensure that the right results are achieved
- Examination of processes holistically to understand the impact of changing them onpeople, strategy, systems and general business operations.
- Monitoring and measuring the effectiveness of processes to ensure consistent value delivery.
I expect from the company to provide a work environment where I can contribute my skills and abilities. Moreover, I want to expand my learning, put to use my skills and experience, work in a team that is inclusive and an environment that helps propel my growth beyond the job descriptions.