Position: Customer Support
Category: Support
English level: upper
Years of experience: 3


Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

In 2018-2021 , I worked as Customer Support Representative.Was committed to provide exceptional customer support service to ensure customer loyalty and increase satisfaction. 
My responsibilities included:  
- Upholding quality control policies and procedures to increase customer satisfaction
- Providing outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
-Improving customer service wait times to mitigate complaints
- De-escalating problematic customer concerns, maintaining calm, friendly demeanor
 - Working with CRM and client database.
  - Interacting with other teams.

Also I have an experience as Account manager in small start up company . 
My general responsibilities :
- Assessing and increasing quality of service by monitoring employee and customer interactions
- Entering new customer information into a software
- Update and maintain customer information
- Starting and maintaining long-term relationships with a client

I am excited to bring my knowledge of maintaining solid customer relationships by handling questions and concerns with speed and professionalism. However, my support manager experience helped me excel in my communication and teamwork skills. My belief is getting a project finished efficiently is accomplished through the use of teamwork and coordination.