Position: Team Lead / Customer Support Manager / Account Manager / Shift Lead / Quality Control Manager
Category: Support
English level: fluent
Years of experience: 3


Quality Control Manager:
- Regular quality checks (calls, tickets)
- Close work with customer support agents
- Providing monthly feedback to each agent
- Calculating KPI
- Work with Excel and knowledge base

Customer Support Shift Lead:
- A team leader of a group of people. Setting goals for each customer support agent for a period, tracking results, 360 review scheme, salary review including work with newcomers. Task division before the shift starts. Control of general discipline during the shift. Correct reporting of massive technical issues in the technical chat.

Customer support agent:
- Communication with customers via chat, phone and email (tickets). Experienced in using Zendesk, Zopim.

Sales manager:
- Work with companies from different segments to settle and host events at the hotel, organization of internal work at its complex.