Position: Data Analyst
Category: Data Analyst
English level: fluent
Years of experience: 1


Ericsson
Integration Engineer
April 2021 - June 2022 Mexico City, México
• Promoted as Market Lead, being responsible for the adequate distribution of workload, management of Code Reds, and the first point of contact for escalations.
• Performed network diagnosis and troubleshooting to maintain T-Mobile US’ network efficiency and reliability.
• Created monthly reports in PowerBI analyzing workload data to determine busy hours within the department and generate better shift schedules.
• Trained and mentored peers through workshops and ‘shadowing’. Trained over +30 peers.
• Certified network site’s condition to determine readiness for client delivery. Had certified +100 sites.

DaCodes.
IT Consultant
May 2019 - October 2020
• Grew sales in $95,000 USD in one year, through the expansion of sales channels and development of social selling strategies.
• Delivered product solutions to institutional and corporate clients; grew customer base by +15% in LATAM.
• Achieved a 10% growth of weekly new customers through social selling strategy on social media.
• Created detailed presentations with market analysis, financial projections, and technical requirements, resulting in a 35% increase of close rates.