Position: customer care representative
Category: Support
English level: fluent
Years of experience: 4

i was able to recover 2000 thousand plus customers as a customer support specialist with in the space of 3 4 months in my pervious organization
Customer Service Representative, 01/2019 – Current 
Datapex Dirfty technology – FCT Abuja, Nigeria
•	Answered customer telephone calls promptly and improved on-hold wait times.
•	Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
•	Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
•	Participated in regular training to maintain up-to-date knowledge on company products and policies.
•	Employed active listening and product expertise to successfully resolve inbound queries.
•	Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
•	Responded promptly to enquiries from clients, members and staff via email, post and fax.
•	Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
•	Managed 150+ chats and mails, taking orders and escalated cancellations.
I prefer chatting and replying to Emails