Position: Customer Success
Category: Support
English level: fluent
Years of experience: 2


I have been working in Enterprise Customer Support for 2 years therefore I have strong communication and interpersonal skills. I am genuinely interested in people and I enjoy helping customers which is probably why my QA score is often 101 out of 100. I am also an enthusiastic person with a “can do” attitude and a positive demeanor. 
My duties include 
- providing customers with information about products and services and explaining technical aspects in clear terms to non-technical individuals;
- reporting errors and bugs on newly released software to our software development team to improve the products;
- support of VoIP and PBX systems;
- support of (Nextiva) app android and iOS based.
- CRM customisation
- diagnostics of customer’s network equipment;
- designing call flows;
- device (Polycom, Yealink, Panasonic, VTech, Cisco, etc.) provisioning and troubleshooting.