Position: Team Lead
Category: Support
English level: fluent
Years of experience: 8


•	Motivated employees through special events and incentive programs.
•	Processed employee claims involving performance issues and harassment.
•	Implemented performance reviews and motivational strategies to elevate HR team results.
•	Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
•	Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
•	Closely monitored accounts to post timely payments and resolve billing discrepancies.
•	Coordinated accounts payable functions and improved workflow for clients and staff.
•	Automated workflow controls for collections management and credit risk assessment in accordance with SOX guidelines.
•	Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
•	Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
•	Assisted customers with opening accounts and signing up for new services using Zendesk and Live agent software.
.•	Used consultative techniques to understand customer needs and make strategic referrals to business partners.
•	Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
•	Provided primary customer support to internal and external customers.
•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.