Position: Customer Success Manager
Category: Support
English level: upper
Years of experience: 1

Dedicated and results-driven person with knowleges in Quality Assurance (QA) and experience in Customer Support. With a passion for ensuring exceptional product quality and customer satisfaction, I have developed a strong skill set in identifying and resolving issues, managing customer inquiries, and optimizing processes for enhanced efficiency. Throughout my career, I have consistently delivered high-quality results by using my technical skills, attention to detail, and strong communication skills. As a proactive problem solver, I'm glad to work in a fast-paced environments and excel at collaborating with cross-functional teams to achieve organizational objectives. Committed to continuous improvement, I am always seeking opportunities to enhance quality standards and exceed customer expectations.

Successful completion of 140 academic hours course on QC/QA and 52 academic hours course on IT English (Upper Intermediate) at Logos IT Academy.
Technical support specialist/Support manager - I worked on 2 projects simultaneously. The first one was data transfer from one e-commerce platform to another. The second one was a solution for web services (SaaS) that would like to integrate multiple e-commerce platforms into their system in one go (develop integrations between systems and API). 
In both projects I provided our clients with technical help and fixed the issues from my end.
- Support clients (Europe, USA)
- Resolving clients issues in timely and appropriate ways 
- Analysis clients issues and transferring to respective departments 
Skills: Communication, problem solving, customer service.
Obtain a position with possibility of growing and developing in this direction.