Position: Head of technical support
Category: Support
English level: basic
Years of experience: 2.5


I worked as a technical support manager in an IT company that specialized in providing communications and Internet services.
My responsibilities included: supervising a team of technical support specialists in matters of communication and billing; support for corporate clients.
On the technical side, I have experience with CRM, Zabbix, Jira, setting up MikroTik network equipment.
During my management, the techniques of interaction with clients were improved and the level of KPI of the team was increased.