Position: Customer Support/ Customer Success Manager
Category: Support
English level: upper
Years of experience: 1.5


E-commerce Customer Service Representative, MSV Multicall, remote
August 2022 – Present
- Responded to emails and phone calls from customers, providing them with an
accurate information, detailed instructions and appropriate solutions.
- Resolved escalated issues through effective communication with other internal
departments or with couriers when needed
- Followed up with customers to offer additional support and check

Quality Inspector, Mektec, Ceske Budejovice, Czech Republic
November 2021- March 2022
- Verified the quality of produced pieces through the microscope in order to
detect short circuits and foreign objects
- Prepared documentation of the inspection, indicating the nature of the defect
- Informed the production team about the quality control issues to enhance the
quality of the product

Sales Representative, Leadex call-center, Lviv
January 2021- July 2021
- Managed large amount of incoming calls
- Sold the product by introducing it and emphasizing its advantages, based on
customer’s needs
- Handled objections and closed the sale

Hairdresser, Lviv
freelance
- Determined customers’ hairdressing needs
- Cut, shaped and trimmed customers’ hair
- Provided various hair coloring and permanent hair treatments

Waitress, Sun City Restaurant, Zaporijja, June 2020 - August 2020;
Doctor Faust Restaurant, Lviv, August 2019 - March 2020
- Seated diners, took orders, delivered food and beverages
- Served parties and catering events
- Answered questions about the menu and made recommendations when
appropriate or requested