Position: Technical Support Manager/Customer Success (English C1, Spanish B2)
Category: Support
English level: fluent
Years of experience: 4

-Team Lead and I built a successful team (10+ members) from scratch;
-Took a proactive part in creating a Knowledge Base, a set of templates, and optimizing workflows for the whole team;
-Received a lot of kudos from my team and customers:)

Spanish - Upper-Intermediate, 
English - Advanced/Fluent, 
Ukrainian - Native, 
ruzzian - trying to forget
Tech Support Specialist with 4 years of experience in E-commerce (B2B/B2C) and Product IT (mobile, desktop apps).

Provided the following services:
-Consulting customers on the products, their work, and functionality via social networks;
-escalating unresolved problems and following up on complaint/question status,
-business communication with customers from US/EU via **Zendesk**;
-processing refunds and cancellations/applying retention flows.
-onboarding of new agents and their accommodation within the team.
-processing of payment disputes/chargeback cases.
-answering App Store/Google Play reviews.
-reporting technical issues and bugs to the product team, logs analysis.
-PART-TIME offers will also be considered.
-It's a massive plus if you prefer written types of interactions with customers.
-Flexible schedule is a +.