Position: Customer Care / Account Manager
Category: Support
English level: upper
Years of experience: 3


Speaking to customers from EU, UK, AU, US, CA on the phone, clarifying and resolving their requests regarding mostly MacOS devices, sometimes directly providing them with instructions on troubleshooting issues which prevented me from establishing connection with their devices like Network issues, non-bootable MacOs, extremely slow performance. Experience in remote assistance, troubleshooting macOS, iOs, Windows devices, printers, etc. Working with operating systems, third-party applications, drivers, chatting with customers. Managing aggressive customers. Managing up to 5 remote connections with customers' devices and speaking on the phone at one time. Filling all the information regarding customers' requests, status of requests and step of troubleshooting which were applied in order to resolve the issue. Communication with colleagues and other departments via Slack, Hangouts.