Position: Customer Support Specialist
Category: Support
English level: intermediate
Years of experience: 5

I have 5 years experience, 3 years in retail and 7 months in telephone sales.
In addition, I'm engaged in self-education, I'm interested in the field of marketing and studying marketing at the university
Personal qualities: punctual and responsible, working for results and quality, quickly learner
 Ukrainian and Russian is the native language and English at the intermediate level
Work experience
Sales Manager (Genius Marketing, Online education services)
I had been working as a Sales Manager for 7 months. During this time, I handled incoming orders, negotiated, and increased sales. Also, I had communication via email and messengers with customers, keeping reports on the work with current customers, and used a CRM system
I have experience in a position in customer support. This role taught me to adapt to different customer needs

Senior Sales Consultant (Colin's, retail) from 2018 till 2021
My responsibilities were:
-Store operations: implementation of the sales plan, customer consultations, product presentation.
-Working with staff: information lectures and training, staff supervision, control of sales plan implementation.
- Worked in 1C-program and did store reports: filling sales ledger, comparing sales of reporting periods, scheduling and timesheets for staff.
Achievements - best Sales assistant in Ukraine in terms of total annual profit in 2019

Administrator (Service sector)
At my first job, I had been working from 2016 to 2018. I worked as an Administrator in public catering
Responsibilities were the preparation of products according to recipes, reception of products, cash reporting, recruitment, scheduling work
In 2017 I was promoted to restaurant Administrator.
I'm looking for a position in Customer support where I can use my ability to communicate with people and use my knowledge of English