Position: Customer Care Representative, Team Leader
Category: Support
English level: upper
Years of experience: 3

During my work as customer care representative I got numerous feedbacks from clients about quality people-oriented service and proper help. I like communication and is open-minded, for the last year of working as team-leader I taught more than 50 new managers and moderated successfully their job process. Also I quickly learn and have ability to multitask.
2016 – May 2018 (1,5 year) 
Customer service representative, remote work 
“SRVR” company, Troy, Michigan, US 
Duties included: 
- processing of inbound and outbound calls from clients living in US 
- making necessary changes in internal administration program due to client’s requests
- full description of issues with company’s services and forwarding them to technical department - processing of online payments 
- informing clients regarding actual offers and promotions of the company
- performing additional individual tasks 

October 2018 – June 2019 (8 months) 
Customer service representative, English and German departments 
“Support Lab” LLC, Lutsk, Ukraine 
Duties included: 
- written communication with clients via Chatra and email in Russian, English and German languages 
- providing correct and up-to-date information about the company's services 
- applying bonuses and individual programs due to company’s policy 
- composing or replying on official letters to partners
- providing responses to client’s feedbacks on the various forums

October 2019 – October 2021(2 years)
 Head office and Team Leader of English presales department 
“Ready Business Solutions” LLC, Lviv, Ukraine 
Duties included:
- managing work of the office with 10 managers in 4 different languages (English, Germany, Italian and Spanish) 
- managing work of entire English presales department with total 18 managers via Skype 
- internship of new managers and further quality control of their work 
- listening to the calls of managers via IP-telephony randomly and connecting to them to provide help if it’s necessary
- constant education and motivation of workers in the office and remotely 
- writing new or updating existing scripts due to company’s goals
- evaluation and distribution of bonuses in the end of each month due to KPI system 
- calculating working hours and total salary in Excel