Position: Sales Manager
Category: Sales
English level: upper
Years of experience: 2.5


Customer Success (1 year)
• Proactive consulting, identifying clients' needs and solving their pain points
• Gathering product feedback, monitoring analytics, reports and KPIs, creating internal reports
• Developing strong customer relationships and serving in the role of trusted advisor to customers
• Collaborating with the production team to communicate customer needs and business tasks
• Resolving any issues and problems faced by customers and dealing with complaints
• Tracking all incoming client requests and concerns are resolved in an urgent, professional, and personable manner 

Business Development Manager (1 year 6 months)
• Maintaining a steady volume of sales activity including outbound calls, tailored emails, and social networking 
• Methodically qualifying, building, and managing an accurate sales pipeline 
• Strategically prospecting target customers and influencers
• Finding and developing new markets and improving sales
• Supporting business improvement projects, including the development and roll-out of new processes, procedures and tools
• Identifying barriers to success, defining resolutions and managing internal resources to help resolve