Position: User Management Specialist
Category: HR
English level: upper
Years of experience: 3


In my daily work I solve ticket requests of different complexity:
 *tasks (assignment of accesses: folders, applications, MS Office licenses; user account updates: name/position/department changes etc) 
* incident requests (mainly related to the solution of technical issues, root-cause analysis, troubleshooting).
I work with Service Now, SAP, D1IM , Active Directory, MS Exchange server.
 I have successfully coped with various stressful situations, where I had to react without  hesitation to avoid critical impact on the end users’ work.
 I took part in activities transfers from/to the markets, knowledge transfers for newcomers and other teams. 
On a regular basis together with my team I work on improvement of the current processes (using Just do it, LEAN office tool, DMAIC, GSTD methodologies).