Position: Customer Service Exceutive
Category: Other
English level: fluent
Years of experience: 3


FILM HOUSE   

PROJECT SUPPORT (Contract)                                                                                       October 2021 – present 

Supporting project managers and programme managers with their delivery targets and objectives. This included the opening of new cinemas and successfully delivering a movie $100M movie premiere. 

Coordinating the release of new movies to the international market, using data to develop marketing initiatives and creating awareness (including but not limited to media rounds) about our movies. 

Working closely with the marketing and sales team to ensure the customer experience during new releases are optimised.   

Responsible for developing new project plans in consultation with stakeholders such as staff, clients and service providers. 

Providing general support to the project team, this support varies from diary Management, booking of meetings and producing internal and external communications. 

Assisting with ensuring superior customer experience by addressing customer concerns, demonstrating empathy and resolving issues quickly, fairly and effectively. 

Assisting with writing detailed reports to inform senior management of issues and recommendations. 

Facilitating team meetings and preparing necessary meeting documentation. 

Working with the procurement team to assist with drafting terms and conditions for all vendor agreements.  

Assisting with ensuring excellent communication at all levels, both written and verbal.                 

Source and identify potential business opportunities and collaborations while also delivering post-campaign analysis including recommendations to optimise future campaigns.  

  

TKFCARE 

PROJECT MANAGER (Contract)				                                            Oct 2018 – Sept 2021                                                                         

Responsible for managing a programme of projects for Orphanages across Africa. These programmes include providing hundreds of food packages to orphanages during the pandemic, mass production of face masks by local tailors and companies during the pandemic. The target was to produce 1 million face masks and this target was exceeded as 3 million masks were produced for locals. 

Responsible for fundraising for capital projects, facilities and the monthly running costs of the orphanages and schools. 

Sucessfully secured £100,000 per annum in donations from organisations and individuals