Position: Technical support engineer
Category: Support
English level: upper
Years of experience: 2.5


I worked in Poland as a manager for 1 year. My duties included - Preparation of Polish goods for sale in the CIS region (Ukraine, Belarus, Russia, Kazakhstan)
- Analysis of the CIS market, analysis of competitors for Polish products in the CIS market.
- Search for clients and partners in the CIS for the sale of goods of Polish enterprises.
- First contact with found clients in the CIS and Polish market.

Then I worked as a Senior Customer Support Representative (Polish language) for 1,4 year, as a senior 8 months.
I work on a project on Polish market. This project is a very big international online marketplace for buying, selling and exchanging new or secondhand items, mainly clothing and accessories. I handle customer complaints, provide appropriate solutions and alternatives within the time limit. Maintain a positive, empathetic, and professional attitude toward customers at all times. Also I helped other agents with hard cases, informing agents about the updates as a Senior.

Now I am working as a Technical support engineer in product SaaS company. My duties include: 
Processing customers' requests
Simulating users' cases in the test environment;
Communication with clients via phone calls, emails, Jira;
Resolving product-related issues;
Integration support;
Bug reproducing / reporting;
Data issues research;

I have familiarity with GCP, product development life-cycle
also have experience with databases and SQL, API (JSON and XML), have experience with e-commerce platforms (Shopify, Magento, SFC, Demandware) ,experience with PowerShell.

I am a very dedicated Technical Support Engineer who is providing care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Advanced troubleshooting skills, time management skills combined with a hard work and analytical thinking. I am open to new opportunities.