Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 2.5

Successfully deployed customized CRM system which is used by sales department of leading company in atomic industry.
Implemented ITSM system in trial operation.
Collected requirements from clients for customized CRM system and managed development team for its realization
Held workshops and demonstrations for clients.
Collected requirements from stakeholders for ITSM system based on ITIL
Described user stories, use cases, acceptance criteria for development team.
Held UAT and workshops.