Position: QA Engineer
Category: QA
English level: intermediate
Years of experience: 1

"HTML Tutorial" - Sololern 2018
"Certificate from the QA course" –
Geekhub 2018
"Fundamentals of Software Testing" -
QATestlab 2021
"SQL, Tutorial" - Sololern 2017
"Situational management" - PJSC
"Kyivstar" 2017
"Emotional Leader" - PJSC "Kyivstar"
2017
"DevTools course" - Coursehunter 2022
MANUAL QA ENGINEER 
"VrelSoft" | Dec2021 - presenttime
-analyze requirements and prepare a query list. If
requirements are incomplete, they need to ask meaningful
questions that will yield more information and help perform
testing effectively;
-understand, analyze, and develop complex test data sets;
-write, design, and execute tests;
-maximize test coverage for the most critical features of
the system;
-determine the priority for test scenarios and create
execution plans to implement these scenarios;
-write documentation for processes including test plans,
test procedures, and test cases;
-log and document bugs in the tracking system;
-collaborate with developers, Project management, and
design teams on technical implementation and user
scenarios;
-work with deployment teams to resolve issues in the
system;
API testing.
HEAD OF THE TELEMARKETING SECTOR FOR CUSTOMER RETENTION
PJSC "Kyivstar"| January 2015 - April 2017
During my work, the level of customer retention
has increased from 33% to 87%.
- Quality control of calls, performance indicators
of the sector as a whole and each employee
separately. Detection of deviations in the
performance of indicators, analysis of their causes
and implementation of measures to eliminate
deviations; development of corrective action plan;
control on the subscribers correct calls
registration in information systems;
- Coordination of interaction and information
exchange between the sector and other Company
units; prompt feedback on customer responses about
new campaigns and customer behavior change;
- Serve customers on matters beyond the sector
employees. Solving conflicts that require a nonstandard and individual approach;
Professional growth. Interesting projects. Friendly staff. Decent pay.