Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 4

Can identify and understand different English accents. Worked and maintained good relationships with customers from all over the world. Helped dozens of companies to migrate valuable data between CRM systems. Passes several HubSpot certifications (Delivering Clients Success, Inbound, Frictionless Sales, etc).
I am a qualified and highly motivated Customer Success Manager passionate about building and maintaining long-lasting relationships with customers.

I have 4 years of experience working and communicating (both verbal and written) with customers from all over the world. During that time I trained my brain and ears to hear and understand different accents, which became very handy not only in my work life but when traveling the world as well)

I've been working with CRM data migration projects in a product company, and my main responsibilities were:
- manage several projects at the same time,
- keep client satisfaction on the highest level,
- ensure all projects are delivered on time with the required quality,
- manage and assign individual tasks and responsibilities,
- consult customers on the use of the company's product,
- communicate customer requirements and specifications to teams,
- conduct negotiations with customers,
- build and maintain strong and long-lasting relationships with customers,
- maintain project workflow,
- maintain technical documentation of the project scope,
- lead review and consultation meetings,
- etc.

I'd like to continue working as a customer success manager in a product or outsourcing company.
Career growth, new opportunities, and a friendly atmosphere.
I'd like to work mostly with US, EU customers and I'm not interested in working with SNG clients as I don't speak Russian.