Position: COO
Category: Other
English level: fluent
Years of experience: 6


Projector Institute / Creator and lead lecturer of the Building Customer Support course 
AUG 2021 - PRESENT
The course is aimed at managers and leads of small teams that need to build up a support team and set up processes for the team.
- build the syllable and prepare the lectures and all the materials;
find and brief invited speakers;
- lead students through their projects with real companies.

Be.Live / Multiple positions
NOV 2016 - JUL 2022
Be.Live is a live-streaming SaaS-company aimed at increasing engagement and thus revenue during broadcasts.  

COO
OCT 2020 - JUL 2022
- set up cashflow and financial planning process;
- brought the company to a positive cashflow;
- optimized existing processes and set up new ones (mainly financially related);
- structured information flows, and knowledge bases;
- managed Marketing team while looking for a Head of Marketing;
- led HR processes after HR left.

Product Manager
JAN 2020 -OCT 2020
- led the initial stage of development of a new product;
- improved product-marketing teams communication.

Head of Support
AUG 2017 - DEC 2019
- set up operational and HR processes for the team (including hiring&onboarding);
- enlarged the team to 9 people (supporters + related roles);
- fixed the standards at 95% clients satisfaction rate + under 2 min reply time.

Support Agent
NOV 2016 - AUG 2017
- built up a 24/7 support team;
- created the tone of voice;
- built up initial processes for the team.
I'm looking for Operations or Ops position within a bigger company or corporation (II am looking to broaden my experience after working in a startup).

I'm comfortable with:
- creating and optimizing team and project budgets;
- creating financial projections;
- optimizing the processes;
- working with different teams and people;
- leading a team of up to 10 people.

Aiming at a remote-first position, preferably with an optional office in Kyiv.