Position: customer rep
Category: Support
English level: fluent
Years of experience: 3


Customer Service Representative
Helpware
Feb 2021 - Jan 2022 (1 year)
We communicate via tickets, to clients and help resolve issue with the platform, help resolve issue with
payment and also the company app.
Responsibilities:
— Provide timely and effective support via chat and email (no phone calls)
— Analyze and troubleshoot technical issues, log them to Jira
— Gather feedback related to the product
Customer Support Representative
EFT Group Ltd
Jan 2019 - May 2019 (5 months)
Work within the customer service team, comprising of more than 15 members, to attend to
enquiries and resolve problems for clients related to our product and services; report to the
Emmanuel Uzoka - page 1
Emmanuel Uzoka - page 1
Customer Service Representative
Edmonton Elks
Jan 2017 - Dec 2018 (2 years)
Worked in an Ed-tech company team with responsibilities of resolving customer’s issues.
Key Responsibilities
Answering queries of customers on social media (Facebook and Instagram), live chat direct
messages using company software (Intercom).
*Briefing customers about the product quality and features.
*Guiding customers of the payment and delivery process.
*Receiving customers’ complaints/suggestions and forwarding them to the relevant department.
*Finding solution to customers’ problem related to delivery or product quality.
remote job customer rep, standard  company etc.