Position: Senior Information Technology Support Technician
Category: Other
English level: fluent
Years of experience: 8


(More details of past projects are available upon request)
Here is a breakdown of my current position's scope:

Platform administration, Process development and optimization
L2 internal technical support
Tracking systems setup and Platform administration, MDM management
Support Ticketing systems - support and continuous improvements - IT,
corporate and clinical departments
Process and workflow development (UML and BPMN) - IT, corporate and
clinical departments - according to ITIL best practices
Internal IT processes, SLA development, reporting and analytics
Documentation - process and management
Ticket handling - queue, team management
On/Off-boarding process development and setup, automations and
integrations

More details of past projects are available upon request