Position: Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 1


Customer Support Specialist:
- Providing assistance for Mac OS users (in French)
Sales agent:
- Product sales, customer technical support, customer service, communication with clients, providing assistance (Mac OS software)
Onboarding Specialist:
- Customer support, onboarding customers, remote assistance using special applications, providing support for Mac OS users (assistance with software installation, using experience, hard cases, general instructions). Customer retention team specialist.
Project Manager:
- fashion industry, toys for child development, food supplements;
- main responsibilities: E-commerce project coordination, product and customer support management, business development;
- additional responsibilities: communication with partners; competitors benchmarking; competitors' product analysis, communication with customers and influencers;
Shopify-based website development (handling all non-coding Shopify tasks - add/remove product data, using the theme 'customizer,' working with apps, and more), work with Freshdesk & Zendesk, e-mail, and SMS marketing.
E-Commerce manager (support dept.):
- organize the work of the support team within the support of e-com projects;
- monitor the quality of work of the customer support team;
- help the project manager to set up processes;
- assist in setting up the workflow for supporting new e-com products.
Customer Support Quality Assurance:
- Quality control, development, and implementation of inspection activities, the detection and resolution of problems, training preparation (workflow, customer support, English trainings).