Position: Junior QA
Category: QA
English level: upper
Years of experience: 0


Attending the QA Course (started 02.06 - present)

- theoretical knowledge of software testing principles and practices
- theoretical knowledge of the overall software development process
- proficiency in using the major operating systems OS (Mac, Windows)
- strong desire to grow and improve in the field of Quality Assurance

TECHNICAL SUPPORT REPRESENTATIVE, Element
JUNE 2020 — PRESENT

• detail orientation, technical details, following established processes and assisting with the development of new or changes to support processes
• follow-up with cases and commitments until the issue is resolved
• partner with the developers team on solving technical issues
• experience with HelpDesk; CRM systems; Jira
• creating templates, FAQ articles
• process and successfully resolved a high income of trouble tickets

SENIOR TECHNICAL SUPPORT SPECIALIST, CONDUENT, Prague
SEPTEMBER 2018 — MARCH 2020

• diagnose, troubleshoot and resolve range of software and environmental issues
• partner with engineering department on solving technical issues
• provide technical and product knowledge, troubleshooting recommendations
to junior specialists
• identify emergency issues and escalate accordingly

CUSTOMER SUPPORT ADVISOR – ACCOUNT AND BILLING, XEROX, Prague
SEPTEMBER 2016 — AUGUST 2018

• resolving customers complaints and concerns with strong verbal and negotiation skills
• solving customers online billing and accounts issues
• supported client invoicing process with the future follow-ups on payments
• issuing refunds or compensations to customers according to internal
procedures


TECHNICAL SUPPORT SPECIALIST, XEROX, Prague
MAY 2015 — SEPTEMBER 2016

• resolution of customer complaints, applying effective negotiation techniques
• troubleshooting of technical–related issues with the software, applying internal
tools
• provision of customers with information on resolving issues themselves
• maintaining accurate log entries of requests with fault details and contact
information
I’ve never had direct experience in Software Testing, I am a fast Lerner and I am confident that I could handle the position responsibilities successfully.