Position: Customer/Technical Support
Category: Support
English level: fluent
Years of experience: 2


Partner Manager at HelloNote, New York(Remote)
September 2021 — Present
• Devised plans to ensure a positive and hassle-free customer experience.
• Identified and maximized sales opportunities, and increased customer retention
rates by 40% last quarter
• Boosted client satisfaction by 60% last quarter through consultation with company
executives, devs and other employees
• Spearheaded the fostering of industry relationships
• UI testing
Maintained productive relationships with company partners

Sales manager, customer support at Insurance Supermarket (ISI), ON, Canada, Remote
February 2020 — December 2020
• Doubled customer relations for retention.
• Executed monthly sales goals.
• Tracking sales and reporting results.
• Processing orders, applications and requests.
• Collaborated with and shaped sales associates in product specifications and sales
techniques.

ESL Teacher at Exclusive English school , Kharkiv
July 2019 — January 2020
• Developed speaking, reading, writing and listening skills in students.
• Prepared students for public speaking.
• Encouraged interpersonal communication between students to improve speaking
skills.
• Modeled programs to aid in pronunciation, vocabulary, intonation and reading.