Position: Technical support specialist
Category: Support
English level: intermediate
Years of experience: 1.5


Technical support specialist

Skills:
- Assisting and supporting users
- Handling a large number of enquiries
- Advising users on legal issues
- Solutions to disputes and conflict situations
- Proficient PC user
- Helpdesk
- Competent verbal and written communication
Technical skills:
- Database operation
- Monitoring and photo-control calls
- Handling taxi fleet data
- Bug tracker
- Blockage handling
- Antifraud system

Tasks:
- Providing help and support to users
- Handling a high volume of enquiries
- Resolving disputes and conflicts
- Advising the users on legal issues and aspects
- Dealing with PR risks
- Reporting problems to the development department
- Using manual responses, avoiding preconceived templates

Administrator, Barista

Tasks:
- Organising the work of the staff
- Preparing drinks, creating menus
- Monitoring the quality of service
- Training of new staff
- Resolving disputes and conflicts