Position: Marketing Manager/Account Manager
Category: Marketing
English level: fluent
Years of experience: 1


Please, kindly note that I am searching for a second half of day schedule, starting hours from 4 pm UA time would perfectly match for me. Your attention to me is highly appreciated!

Hi! My name is Seva and I've been working in Support field for almost 3 years, and I was responsible for providing technical assistance to customers who have encountered
issues with software, or any other products. My daily tasks have included troubleshooting problems, identifying the root cause of issues, and providing solutions to customers in a clear and concise manner. My duties included close cooperation with all developers, sysadmins and QA engineers, just to ensure that the solution to a problem
is revised on each relevant level. I have experience managing and monitoring servers, troubleshooting issues, and ensuring system stability. I have also been responsible for documenting customer interactions, maintaining a knowledge base of commonly encountered issues and their solutions, and working closely with other
members of the support team to escalate complex issues to higher levels of support.