Position: Head of Sales Department / Sales Coach
Category: Sales
English level: upper
Years of experience: 10


Open Solution / Advertiko (04/2017 - 02/2018)
Sales coach (QA department)
1. Development and implementation of a KPI system for the sales department.
2. Conducting individual and group training on the product, methods of increasing results.
3. Listening and evaluating managers' calls in accordance with the current KPI
system.
4. Analysis and evaluation of letters and chats, work on errors.
5. Providing feedback in accordance with the results of the department's work.
6. Participation in the modernization of the KPI system in accordance with the
goals of the company.

Project Consulting Group (03/2018 - 04/2019)
Head of Sales Department
1. General management of the sales and development department of the
company.
2. Monthly definition of individual and group plans for managers, monitoring
their implementation.
3. Development of a script for sales, customer service standard. Development
and implementation of a grading system and KPI.
4. Conducting trainings on the product, communication psychology, master
classes on sales techniques.

Electros Ukraine / Tim Market Ukraine (05/2019 - 05/2020)
Finance Manager (Risk and Fraud Department)
1. Implementation and daily control of the KYC system for all company
projects.
2. Client's consultation and support in SWIFT / SEPA transfers.
3. Daily contact with European financial institutions for tracking transactions
and crypto transfers.
4. Control over the implementation of financial receipts and support of
payments.
5. Analysis of financial flows, testing of anti-fraud solutions.

Traffpeak (05/2021 - 04/2022)
Head of Sales Department
1. General management of the company's sales and development department.
2. Monthly definition of individual and group plans of managers, control of their implementation.
3. Work with VIP customer base.
4. Preparation of scripts for telephone conversations with clients.
5. Development of a team motivation system.
6. Development and implementation of the evaluation system and KPI. Conducting trainings on the product, psychology of communication, master classes on sales techniques.
7. Analysis of subordinates' work results.