Position: Customer support Representative / Team lead
Category: Support
English level: upper
Years of experience: 3


Project Manager (team of 12 specialists)
-Working with clients to agree on project scope and milestones
-Creating tasks and timelines for the team and monitoring progress
-Writing project briefs and technical documentation 
-Facilitating communication between the team and client 
-Conducting project reviews to identify areas for improvement

Customer Support Agent
-Performing back-office tasks such as processing transaction disputes, rejected transactions, payments, and refunds
-Responding to social media/app store reviews 
-Maintaining detailed records of daily interactions 
-Reporting issues and solutions
-Contributing to the improvement of documentation

Customer Support Representative
-Working with US clients
-Providing daily support via email to users of mobile app technology
-Performing back-office tasks such as processing transaction disputes, rejected transactions, payments, and customer feedback
I am open to anything interesting and new considering the positions:
Junior Project Manager
Data Analyst Trainee

I am not willing to work night shifts