Position: Account Manager, Customer Success Manager, Head of Support
Category: Support
English level: fluent
Years of experience: 11

- successful negotiator
- highly focused 
- self-motivated
- flexible 
- achieved the high level of performance 
- customer retention 96%
-      10 years + in accounting (global multinational foreign companies (FMCG) in modern trade, banks, agricultural sector, pharma)
-      managed the annual budgets (with more than 8 mln. UAH in tobacco sphere)
-      market share (volume and value) increasing up to 100% in direct channels
-    96% of customer retention  
-    long term relations builder (customer care, support, development)
-    experienced in upsell/cross sell, support 
-    successful negotiator
-    problem solver
-    100% satisfaction level of customers
-     immersion into the projects

Trainings: Account management, Time management, Negotiations skills, Project manangement, etc.
Looking for the new opportunities preferably in quick development IT industry within friendly, warm, open and non - bureaucratic company.
Quick learner, communicative, honest, team player, flexible, multitasker