Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 0

• Mentoring newcomers in chat support team in 2020 and 2021
• Became one of the first Senior Customer Support Chat Manager via company metrics in December 2020
Hi!

I'm looking for a project manager position. I have a 5 year experience as a customer chat support manager in an IT company.

My main skills are:
• Proven ability to work at multiple tasks at a time, meet deadlines, prioritize tasks;
• Strong negotiation and presentation skills on technical topics for audiences of all levels;
• Excellent communication, presenting and time-management skills;
 • Fluent in SDLC and CI/CD and understands technician nuances of developing software products.

Also, I have a PM certification from the Hillel IT School.

As for my main tasks at my current place, here are some of them:
• Identifying and solving customers business problems via chat and email, providing appropriate solutions and alternatives within the time limits
• Communicating and helping internal foreign support team

My main goal is to learn a new profession and develop my skills.