Position: Team Lead
Category: Support
English level: upper
Years of experience: 6

Creation and implementation of processes' automation for agents; creation of team, driven to show high quality service; work with Peakon, Salesforce, Jira, Confluence; Apple Certified Support Professional 10.11; development of people
Organized an effective business process of providing technical
support
Was responsible for the effectiveness of the work, setting up,
monitoring and achieving the goals of the department
Provided communications within the department and with other
departments of the company, as well as with a product team for
developing our products
Provided presence, development and motivation of the staff
Worked well independently and on a team to solve problems.
Worked with a keen understanding of marketing operations and
campaign efforts.
Provided organization of work of Support Agents
Organized an effective process of providing technical support to
customers
Conducted communications within the department and with other
departments of the company
Served as a friendly, hardworking, and punctual employee.
Remained punctual and professional at all times.
Worked well in a fast-paced and rapidly changing environment.
Performed employee and team evaluations to identify opportunities
for growth.