Position: Intern/Trainee/Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 0

As field engineer team leader managed to put the team's performance from grade D (penalty grade) to a stable and lasting grade B (penultimate bonus grade, +10% labor cost) within 1 month. Amount of customer claims reduced from 2-4 a day to 1-2 a week. After 3 months from the start trained field engineer team coordinator and delegated most of operations. By that time team's performance was balancing between B-A grades and frequency of customer claims came to 2 a month at maximum

As key partner service manager put TV team's effort to do in-depth quality research of a KIVI TV product that led to obtaining exclusive rights to refurbish TV display panels, motherboards and to do specific types of repair jobs. Because of such rights we were  sent aftersales in-warranty products from all over Ukraine that increased monthly profitability of TV department by 10-15% 

As branch manager set up the ASC point, trained staff from scratch, managed workflow process. After 1 year the point became autonomous, when permanent team was established
6 years of experience in Authorized Service Center coordination, 3 years of which are on key or leading positions. Main responsibilities and goals in general were:
- establishing/supporting service processes, maintaining workflow
- enhancing team's performance and motivation
- controlling KPIs, planning, implementing improvements
Expecting mutually beneficial cooperation - I bring value to a company according to its needs, company helps myself to grow as a specialist.
Willing to become a professional, valuable and supportive Project Manager.