Position: Customer Support Specialist| Executive Virtual Assistant
Category: Support
English level: upper
Years of experience: 5


Customer Success Manager Jan 2023 – Jun 2023.
Doctor Janitorial Facilities. Tampa Bay, Florida.
• Emphasized customer satisfaction with forward-thinking strategies.
• Recruited and managed 100+ teams and provided team leadership/guidance.
• Resolved customer problems & complaints and prioritized their requirements.
• Answered phone calls & reduced customer complaints and resolution time.
• Understood customers' needs and adopted listening and communication skills
• Adopted troubleshooting resolution techniques to evaluate technical issues 
and challenges and proffer long-lasting solutions.
Executive Virtual Assistant |Customer Support Specialist. Jan 2022 - Dec 2022. 
Predict Disease Health Care Services, New York, USA 
• Performed research, data collection, statistic compilation, and document 
generation as necessary to complete special projects and price quotes; 
Handled confidential material at the highest level.
• Extracted information from registrations, applications, executed agreements, 
contact information, and action memoranda; input relevant Business data into 
the department's information system; ensured system data was 100% 
optimized.
• Composed, typed, and proofread correspondence; screened telephone calls, 
scheduled meetings arranged tickler files, and made travel arrangements for 
ten heads of department.
• Introduced 20+ company products to recurrent and prospective customers.
• Ensured customer satisfaction on products & services & increases sales by 
43%.
Customer Service Representative Jul 2018 - Dec 2021 
Opay Nigeria Limited
• Spearheaded a timely resolution channel for customer inquiries and 
complaints in line with the organization's service level agreement; Obtained a 
4.6-star customer satisfaction rate.
• Contributed to increasing revenue by shortening the time from sales and 
service fulfillment by completing administrative tasks quickly and efficiently. 
• Supported customers through the application process for various financial 
services, gather necessary documents and understand the requirements.