Position: Data analyst
Category: Data Analyst
English level: fluent
Years of experience: 5

•	Collecting outstanding debts from clients and achieving 40% of the teams’ monthly collection target to ensure positive cash flow.
•	Negotiating payoff deadlines or payment plans by 10% daily.
•       Scheduled regular staff training to enhance product knowledge, improving customer service from 2-star to 5-star in 6 months. 
•	Created spreadsheets to effectively balance transactions and merge till reducing overage and shortage by 50%.
With over 5 years of work experience in the roles of sales, operations, customer service across different industries, telecommunications, banking, and financial technology, I have developed skills such as customer service, handling inquiries, customer relationship management, audit, reconciliation, problem-solving, presentation skills, project management. Also, I have competent computing knowledge and skills, with extensive experience using Microsoft Office applications including Word, Excel and PowerPoint, Power BI, Tableau, SQL, Internet, and social media. I am focused on contributing to the continuous improvement of services. 

Clearly able to communicate and work with a broad range of individuals in varying positions. I pay attention to details and am reliable with an excellent work ethic. I am quick to pick up new skills and eager to learn from others. Also, I possess planning and organizational skills, with the ability to multi-task and prioritize work. I am responsible, dedicated, punctual to work, and emotionally intelligent.
Growth, work-life balance, wonderful colleagues