Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 1.5


Worked at a fintech company where I was responsible for sales, customer support and solving various conflict issues.

-Partner with cross-functional teams, work with Product Management, Support, and Engineering to translate Customer needs and product feedback into new solutions
-Communication with new and existing clients to generate leads and retention.
-Review and increase key performance statistics, make ultimately deriving conclusions and recommendations based on campaign performance
-Onboard new clients, provide support in the navigating the applications.
Maintain customer relationships and ensuring customer satisfaction
-Taking ownership of customers issues and following problems through to resolution
-Improving customer service experience, engage customers, and facilitate organic growth
-Develop service procedures, policies, and standards, contribute to strategic input to the product and marketing team
*Provided feedback to the Product Team on how services could be improved
*Worked with Technical Support Team to escalate issues on the applications and websites.
I am looking for opportunities to contribute my skills and learn new skills that will support my  long term career goal towards Customer Support and Administration. Hope to meet and become a part of diverse and open-minded team, who are passionate about team collaboration and the job.