Position: Customer support manager
Category: Support
English level: upper
Years of experience: 2.5


Customer service professional with 2.5 years of experience in the field of customer support. Demonstrated high customer satisfaction rates (90+%) due to a deep understanding of the technical background of the service, an individual approach to each user, tolerance, courtesy, and the ability to ask the right questions. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to deputy head of customer support. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions.
Key responsibilities at the last job:
- Promptly respond to customer requests.
- Conducting competent and professional communication in English, Ukrainian, and russian languages with clients from all over the world.
- Maintaining a positive, responsive, and professional attitude toward customers.
- Experience using various chat systems and tools (Intercom, LiveAgent, Meta Business Suite, Email).
- Addressing customer complaints and ensuring their quick resolution.
- Experience working with Jira (creating, assigning, and processing tickets)
- Deep understanding of the product, which allowed me to respond professionally to customers and resolve most technical issues on the L1 level.
- Providing feedback and advice on improving the efficiency of the customer service process and the quality of the product itself.
- Testing the company's product