Position: Account Manager/ Customer Success Manager
Category: Support
English level: upper
Years of experience: 3


Account Manager Team Lead in oRTB company.
April 2020 - February 2021

- Working with a video, native, banner traffic and demand; 
- Developing long-term relationships with a partner.
- Collecting and analyzing data to learn more about consumer behavior.
- Finding the best solutions that satisfy our and their side in payment disputes.
- Monitoring of discrepancies, bidding activities on both sides.
- Сollaboration with tech team concerning technical issues or specific integrations.
- Traffic/demand analytics.
- Payment tracking, working with the finance team.
- Skype calls.
- Managing existing clients, solving business and technical issues (in collaboration with tech team);
- Analyzing client’s account data in order to optimize the activity to hit media plan;
- Monitoring overall media buying process;
- Create, manage, optimize and adjust media buying accounts in various systems;
- Prioritize and manage many open cases at one time.


DSP Customer Success Manager 
February 2021 - February 2023 
- Working with a video, native, banner, pop, push, in-page push campaigns; CPC/CPM model;
- Develop and manage relationships with current customers;
- Working with advertisers and direct publishers; optimizing both sides, helping to reach CPA goals;
- Work with two products: SaaS and DSP;
- Create, manage, control and optimize campaigns;
- Working with Grafana, Postman (debugging);
- Managing existing clients, solving business and technical issues in collaboration with the tech team, creating tech tasks in Jira.
- Participation in international conferences.