Position: Email and Chat Support
Category: Support
English level: upper
Years of experience: 5

With my years of experience, I have recorded significant successes in the company I worked for. In my first two years, the company recorded a 50% customer retention rate with an additional 30% increase in sales.
I have been a customer service representative for over three years. As an intern customer service representative, I began my journey into customer service by handling email and live chat correspondence. 
I am passionate about learning new skills and recently completed a few online courses on LinkedIn.
I have developed unique skill sets, including problem-solving and analytical skills. This is to keep up with the changing patterns of customer interaction.
I am adept at using email, live chat, and other CRM tools like Zendesk, HubSpot, and Zoho.
In my current role as a customer service representative, I oversee email and live chat. I have completed multiple tasks and, more often than not, in difficult situations.
I have a solid ability to work with minimal supervision and seek to improve my overall customer service proficiency.
I want to join a challenging team where I can be challenged to contribute to the overall success of the organization I work with.