Position: Customer support
Category: Support
English level: fluent
Years of experience: 2.5

QUALIFICATIONS 
Experienced in resolving complex technical and client-related issues as a customer support manager;
Skilled in LinkedIn and email outreach, link building, guest posting;
Experienced in telesales for the US and EU markets covering industries like energy, finance and banking, automotive, healthcare, software customer support;
Having solid English language proficiency (both written and spoken);
Result-oriented and responsible about work performed;
Fast learner having strong Internet researching skills.


SKILLS SUMMARY 
 CRMs: Bitrix-24, Wyvern Magic, Creatio.
 Analytics and marketing tools: Ahrefs, Search Console, Google Analytics, Hotjar, Hubspot, Convead, SendPulse. 
 Additional: Wordpress, Logmein, TeamViewer, VirtualBox, Trello, basic knowledge of HTML and CSS. 
 Languages: Ukrainian - native, Russian - fluent, English - C1, German - B1.
WORK EXPERIENCE 

Telesales manager at Adam Smith Conferences (July 2019 – October 2020)
Responsibilities: 
 Research relevant companies with potential interest to attend certain conferences; 
 Manage and close sales leads via outbound calls, email and LinkedIn outreach; 
 Handle registration of the delegates; 
 Take part in the offline conferences communicating with the participants, helping out in organization.
Accomplishments: 
 Increased the number of participants to the conference;  
 Communicating with the customers, helped to improve the product to increase the demand;
 Built good rapport with potential clients and encouraged them to involve their colleagues in attending company’s events. 

Digital marketing manager and content creator at Writology (June 2018 – June 2019)
Responsibilities: 
 Coordinate and expand public relations of the writing services platform; 
 Perform link building, marketing optimization, and task management; 
 Analyze client behavior, create and improve landing pages; 
 Execute estimation and quality control of content creation processes. 
Accomplishments: 
 Raised the domain rate of the website by 30% according to Ahrefs by posting guest articles on high-authority resources and implementing link building tactics; 
 Within 6 months, personally enlisted 4 new customers that now place orders on a constant basis; 
 Coordinated writers’, designer’s, and programmers’ work on the project by creating technical assignments and tasks; 
 Tested the mobile and desktop versions of the website and managed tasks for programmers and designer; 
 Implemented email marketing optimization by setting the campaigns in Convead, Hubspot, and SendPulse; 
 Made keywords research and competitors analysis in order to improve and update content on blog and landing pages.

Sales representative at ZoomSupport (January 2015 – September 2015) 
Responsibilities: 
 Hold onboarding of the customers using software on MacOS; 
 Persuade users to invest in remote assistance service in order to optimize the performance of computers. 
Accomplishments: 
 Became one of the top monthly sellers; was rewarded for establishing good rapport with clients; 
 Provided comprehensive support to customers by guiding through the activation process and connecting to their computers in order to assist remotely; 
 Developed situational techniques in resolving complicated and conflict situations with clients.
Not to waste your time, please consider that I do not work weekends and night shifts.