Position: Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 5


Worked in big organizations as a customer support manager, senior customer support rep, and customer experience team lead.

-  Have experience in handling complex cases such as GDPR, legal matters, and escalated cases

- Managed and coached agents on performance and productivity 

- Built KPIs, MOSes, OKRs, and coached to reach them

- Built processes and workflows to improve efficiency