Position: Outreach specialist
Category: Marketing
English level: fluent
Years of experience: 0


Outreach specialist
1. Set tasks for content writers and control their performance through Upwork
2. Build and maintain relationships with website owners
3. Find and analyze blogs and websites using Ahrefs and Majestic
4. Create templates for communication with potential partners
5. Arrange guest posts, sponsored posts, link insertion
6. Set up email distribution through Snov.io
7. Report on progress on a regular basis

Customer Support Representative
Maklai, Full-time, August 2018 - April 2021
1. Resolve customer complaints via phone, email, mail, or social media
2. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
3. Use telephones to reach out to customers and suppliers
Manage large amounts of incoming calls
Follow communication procedures, guidelines, and policies
4. Advice on company information.
5. Cancel or upgrade bookings
6. Assist with refunds
7. Maintain financial accounts by processing customer adjustments
8. Prepare product or service reports by collecting and analyzing customer information
9. Write Standard Operating Procedures
10. Report on bugs, create tasks in Jira,
11. Mentor new employees

English Language Teacher
Krayina dytynstva Kindergarten, part-time, September 2017 - July 2018
1. Prepare study materials for classes
2. Maintain discipline
3. Develop independence and creative thinking in children
4. Participate in concerts
5. Prepare learned vocabulary for parents
6. Film how classes are held
I would like to work in a great team where I could share my opinions freely. Also, as I do not have much experience in Outreach I would like to have a mentor or someone who I could look up to.