Position: Technical Support
Category: Support
English level: upper
Years of experience: 1


Technical Support, Kiev, CityHost.ua July 2018 - November 2018, http://cityhost.ua/ 
 
• Moving sites shared hosting environment from one hosting to another, with access to the database and archive files; • Check MX address records and mail settings; • Check A records for the server address; • Execute commands dig, whois, vim, curl; • Installing Lamp on CentOS; • Consultation on setting up ftp; • Update https://developers.google.com/speed/public-dns/cache 
 
Technical Support, Kiev, Artsyl February 2018 - May 2018, https://www.artsyltech.com/ 
 
• Help customers in English on configuring Internet Information Services (IIS) and the .Net Framework. Helped to update to the latest versions of programs using the manual. 
 
 
 
 
 
 

 Support, Kyiv, remote work, company U-testing November 2017 – January 2018, Project of https://www.emssoftware.com/ 
 
• I helped customers in English on Salesforce ticket-system with EMS Software product which is for booking rooms, meetings and conferences (EMS Desktop Client and EMS Web App). 
 
Сustomer Support, Kherson, company FrontDeskHelpers October 2016 – May 2017, Project http://www.allheartcare.com/ 
 
• Receiving calls in English on HHAeXchange ticket-system with the help of  VoIP Polycom for All Heart Homecare Agency in New York;