Position: Technical Support Operator/Billing Officer/QA support
Category: Support
English level: upper
Years of experience: 6


Project Manager at Profalians Translation agency (Mykolaiv, 1 year):
- negotiating with the customer;
- searching for the order executor;
- controlling delivery of the order in time.

Customer Support representative/ Fraud prevention expert at TemplateMonster.com (Kiev, 6 years):
- Managed inquiries from the customers via email, chat and phone;
- Handled and resolved the customers' complaints and requests;
- Fixed products' bugs (templates);
- Cooperated with the clients on the presale stage;
- Copywriting: posts and tutorials;
- Report issues to developers on JIRA, also suggest technical workarounds for the end-user if such are available;
- Experience with using JIRA/Confluence and other support tools (Kayako, Intercom, Zendesk, Livechat, Bitrix);
- Understanding of networking fundamentals (HTTP, WebDav, iCloud);
- Experience with different platforms (iOS, macOS), PDF or other file managers(Acrobat, GoogleDrive, Dropbox), templates and ecommerce (Magento, Wordpress, Joomla, Shopify, Opencart, Prestashop);
- Basic HTML and CSS knowledge;
- Controlling of payments flow;
- Аnti-fraud control;
- Analysis and checking of financial transactions;

Skilled in proactive sales-oriented communication and aimed to create a long-term relationship with the customers.
Personal Qualities: Responsible, disciplined, diligent, hard-working, easy-learning, have ability to work in extreme conditions.