Position: Quality Assurance Analyst
Category: Other
English level: fluent
Years of experience: 1


08/2021 – 10/2022
Service Desk Technician at EPAM (Lviv, Ukraine): As a Service Desk Technician I have undertaken analysis, diagnosis and resolution of incidents, which ranged from straightforward questions to more complicated technical issues. The role also involved the initial processing of all types of service requests, proactive communication with business, and knowledge base updates.

05/2023 – 08/2023
Lead Generation Manager at Sunvery (Lviv, Ukraine): The role of a Lead Generation Manager required excellent English communication skills (verbal and written), experience with cold emailing and marketing to key clients and prospects, conducting customer research and maintaining databases.