Position: Customer Care Expert
Category: Other
English level: upper
Years of experience: 2.5


As a Customer Care Expert at Wix in Lviv, Ukraine, I do the following:
- Provide high-quality customer service to users, assisting them with promoting their websites, including SEO optimization, Facebook Ads campaigns, and CRM utilization.
- Resolve issues and provide consultations to users regarding the utilization of various tools and features available on the platform.
- Collaborate with related departments to address complex inquiries and ensure customer satisfaction.
- Efficiently maintained records of user interactions for analysis and process improvement purposes.
- Actively participate in knowledge sharing sessions and mentor junior team members to foster their professional growth and development.

As a master of applied linguistics, I am passionate about pursuing a career in Natural Language Processing (NLP), web editing, and linguistic annotating. I am highly motivated to expand my technical skills and learn additional programming languages to contribute to organizations in executing projects successfully.