Position: Customer Support Representative.
Category: Support
English level: upper
Years of experience: 2


My total work experience in customer-oriented fields is 2+ years.
The last role was Customer Support Representative. I worked in a relatively small product IT company from 10/2021 to 11/2022
So, my tasks were:
- Communication with customers via email tickets (ZenDesk);
- Handling customers' billing issues and complaints, contacting payment processors directly (SolidGate, MaxPay);
- Identification and adjustment of technical issues and inquiries;
- Handling customers' feedback on social media and app stores.

I want to continue working in customer related fields; however, I'm always open to something new.