Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 3

In PdM/BA role started some complicated products from my idea to a working and successful solution.
At the time of being Head of the Support department (two and a half years), we had 90% of SLAs in spite of growing traffic and incoming requests. I have created a team of good people not only as workers but as personalities with whom it's easy to spend some time chilling.
E-commerce project. Print on demand service for swedish construction materials provider. From zero to working concept with documentation. Web legacy admin portal, new customer portal, internal mobile app. Writing user stories, stakeholders briefing, communicating with devs, UX\UI, QA, PMs.

Fintech project. Internal admin tools and a bit of customer portal. Writing SRS (user stories, use cases, functional\non-functional requirements), stakeholders briefing, communicating with devs, UX\UI, QA, PMs, etc.

International telecom company.
My projects as Product manager/BA:
- ShortURL service
- 2FA (OTP)
- WhatsApp messaging. Discovery phase.
- Internal monitoring system based on different Telegram bots.
- Writing BRD and SRS for API, SaaS core system. 
At time being Head of Support dep. (2.5 years) acted as PdM, BA, QA and PM roles for integrations projects and updates to current one.
Any kind of telecom or fintech sounds interesting. Other domains are good also