Position: Team Lead
Category: Project Manager
English level: upper
Years of experience: 2.5

Accomplishments:

- Successfully led a team of 2 account managers as a Team Lead
- Introduced Agile methodologies and implemented Scrum practices, leading to improvement in project delivery time and increased customer satisfaction.

- Mentored and coached junior team members, resulting in their professional growth and increase the result
- Collaborated with cross-functional teams as sales team, development team, product team
- Led the team in adopting new technologies and updates, such as updating the process and documentation
- Successfully resolved complex trouble in different areas, such as telephony lines or bot creating
- Successfully managed the changing of task manager to ClickUp for all of the company 
- Created a comprehensive tariff file for the company in PDF format, incorporating the company's design guidelines and branding elements with newly tariffs
Previously I worked for a company that creates voice bots and my responsibilities include managing clients and bot development.  I am motivated to work for the success and growth of your company, proactively work on tasks, and take responsibility for initiatives and ideal solutions to solve problems. I like to dive into the details, do routine work, and realize my potential in extraordinary approaches.
I own the technical skills and a desire to learn to acquire new ones.