Position: Account/Payment Manager
Category: Other
English level: fluent
Years of experience: 2


Self-motivated Account/Payment Manager with four years of experience of product-based projects. 
Worked 2 years as Account Manager in Advertising, and 2 years as Account Manager (payments).

As Account Manager (payments), my main responsibilities were:

- PSP onboarding: communication of possible limitations and restrictions.
- Preparation of API documentation for further technical integration;
- Testing of payment methods;
- Supervision of payment methods testing on required geos;
- Activation of payment system to prod environment (applying keys and necessary technical settings on the platform);
- Investigation of the failed transactions during the testing, communication with the platform's developers and payment system;
- Regular check up of the most used payment methods and setting them up on top positions;
- Searching for and hiring testers for local payment methods (Europe, Africa, India).

Tools: Jira, Asana.

As Account Manager (Advertising), my main responsibilities were the following:

- Onboarding new customers to their accounts;
- Providing demo calls regarding customer's account;
- Building strong long-term relationships with existing customers;
- Helping customers with the account setup;
- Guiding and supporting clients in their questions regarding the usage of the account;
- Daily check up of the traffic and its quality;
- Providing advertisers with the feedback on traffic optimization;
- Growing and optimizing current accounts by analyzing work efficiency and performance of ad campaigns;
- Analyzing user experience, partner's feedback and providing ideas that may improve the platform;
- Providing constant support regarding customers' inquiries;