Position: Customer Support Rep
Category: Support
English level: fluent
Years of experience: 1.5

Languages:
- Ukrainian - Native
- English - C1
- German - A2
- Russian - Fluent
General Service Rep | 5/2012-8/2021
Business Entity TSETKOVSKYI P.M.
Security company
- Installed security and other types of equipment: cameras, motion detectors, fire alarms, GPS-trackers on trucks, etc.
- Installed internet webbing of different scale on a "turn-key" basis, customized routers, according to clients liking.
- Managed to build a stable tree of Mikrotik’s with traffic
limitation, using channel, IP-Address and MAC binding.

Loan Clerk | 09/2021 - 01/2022
Title Cash Fast
Car-equity Loan Company
- Assisted borrowers in the application process of obtaining a small (up to 5000$) loan with a vehicle as a collateral.
- Determined borrower eligibility,  loan terms and conditions
- Notified loan status updates to borrowers and third parties to ensure timely completion of loan applications

Account Manager | 01/2022 - 05/2023
Ready Business Solutions
Consultant Company
- Gathered info about our future customers
- Consulted customers on a matter of investment, markets and types of ones
- Provided personalized customer service to increase customer satisfaction
- Practiced customer reviews and follow‑ups to ensure customer satisfaction, hence boosted lead generation
Making cold calls
Work as marriage agency rep