Position: Product manager
Category: Product Manager
English level: upper
Years of experience: 5

Some of Launched Products
•	Orchestrated migration of infrastructure of oil and gas company to the Cloud that led to 30% TCO reduction in 3 years with target service availability level of 99,95% and Cost of downtime estimate of 10 000 000 $/year.
•	Launched platform (call center automation, CRM, placement management, medical records, finances) for a federal medical network with 16 branches in the Russian Federation.

Impact 
•	Successfully launched 50+ IT infrastructure projects, implemented 200+ services for companies in oil & gas, logistics, retail, healthcare, public sector, museum centers, manufacturing. 
•	Introduced and adjusted financial model to a service-subscription model with the product line extension. Estimated revenue per client grew by ~20% and the number of ordered services grew by ~10%. The dynamics continue to be positive. 
•	Increased the Average Order Value by 100% due to specialization in two client segments.
•	Introduced a data-driven approach to evaluating business KPIs by launching the Zabbix monitoring system (performance and service availability analytics) and the GLPI ticketing system. As a result: digitization of key figures, quality metrics (SLA) and transparency of economic effect.
•	Raised customer satisfaction score to 4.8 out of 5 through team training and improving Service Desk metrics. 24/7 support team processed over 40,000 user inquiries in 5.5 years with achieving SLA targets.
•	Built an ecosystem of partners (custom software development, Internet service providers, suppliers of server, network and computer equipment, mobile service providers). As a result: agency commissions ~5-10% of ordered services and reduced rates for clients (win-win).
•	Reduced new specialist onboarding period by 40 hours by launching the Self-Study Portal and updating the knowledge base in Confluence.
Product owner with 5+ years of experience in IT infrastructure transformation and building from sketch and developing B2B software products in 10+ industries. Hands-on experience in managing highly effective and diverse cross-functional teams from 5 to 20 people with Agile approach and influencing decision-making at all levels based on analytics and user research. 

Career track: Project manager – Tech Support Teamlead – Product owner

Responsibilities
•	Developed and implemented commercial strategy, business model selection, competitor analysis, business financial performance achievement, monthly performance report.
•	Managed products and services development via user research, MVP launches, rapid hypothesis testing, backlog prioritization.
•	Improved user experience through accomplishing user support metrics, usability testing and user research.
•	Managed a diverse cross-functional teams with Agile/Scrum/Waterfall approach to find and implement new solutions, 10 direct reports.
•	Influenced stakeholders' expectations, negotiated with customers’ top management to find consensus