Position: CIO /  IT Director / ADM
Category: Lead
English level: upper
Years of experience: 11

In many years spent in customer facing roles, I have demonstrated:
- Strong skills in Account Delivery/Service Management and Customer Relationship Management.
- Ability to translate customer requirements into actual services, matching customer expectations in terms of quality of delivery.
- Financial Acumen in understanding company targets, monitoring and control of P&L for the assigned cost location, deploy proper actions to meet business/financial growth and ensuring proper margins between revenues and costs of delivery.

Due to my responsibilities as Account Delivery Manager, I have acquired deep knowledge of all ITIL processes 
I had also very frequent and active role in designing local services, from collection of requirements to the final delivery, moving through bidding for the service components and writing of the formal proposal.

Due to my duties as Project Manager, I have acquired and adopted PMP methodology, with focus in scheduling, coordination of virtual teams, risk management, cost control.

During my career, I’ve got strong experience in designing and managing delivery of complex services, like:
- Global IT Operations, Virtual and Private Cloud environment
- Data Center, Infrastructure and Network Services
- Managed Workplace Services (Office, RnD and Roaming users)

I also got broad experience in Service Management area, either as Service Operation Manager and in designing and operating Critical Incident, Problem, Change and Configuration Management processes.
Account Delivery Manager, North Europe and Central Asia
DXC Technology 
Apr 2017 – March 2021
• Act as outsourcing IT Lead for multinational telecommunication company
• Responsible for IT Services quality and cost to a specific set of countries (12 countries)
• Manages customer relationship with Global/Local Team Leads and Stakeholders
• Manages and co-ordinates multiple IT delivery teams
• Setup and delivery a range of managed IT services across Application, Modern Workplace, Network, Security and Cloud and Platform Services
• Implement various components of IaaS, PaaS, SaaS for different projects
• Provide Project, Service, Change and Critical Incident Management in line with current best practices
• Plan/Review global/local IT cost and budgets

Country Delivery Lead, Hewlett Packard Enterprise
Dec 2007 – Mar 2017
• Act as outsourcing IT Lead for multinational FMCG company.
• Managing services and solutions in accordance with outsourcing contract condition (2 Plants, 1 GO, more than 1500 users) and in line with best ITIL practices.
• Team recruitment and development(40 subordinates) 
• Responsible at management and operational level for quality and cost-effective service delivery
• Project proposals, management and implementation
• Managing client’s IT budget, procurement and assets management processes in the region
• Managing relationship with client and subcontractors
• Monitoring implementation to ensure project/program compliance to budget, quality standards and customer requirement
• Working to retain customer and build the business

More details you can find on LinkedIn
CIO / IT Director/ Senior IT Service delivery position