Position: Business analyst
Category: Business Analyst
English level: fluent
Years of experience: 4

Member of Committee on social responsibility (engaging people for social responsibility in animal shelters).
- Analyzing and updating policy for ERP & CRM system, support integration, communicate with vendors.
- Participating in developing methodology and proposals for projects in Government & Public sector.
- As a PMO member, he supervised a team of 2 members.
- Conducted benchmarking and market research for various business areas (aviation, agriculture, FMCG, IT service, IT software development, HR service, biotech, pharmaceutical, manufacturing, real estate, financial service).
- Designed "to-be" assets management processes for a telecom company, for implementation of IT software.
- Participated in the implementation of MRP II methodology
- Developed “to-be” assets management and production (manufacturing) process for a tobacco company.
- Participating in developing budgeting strategy (ABC, etc.).
- Develops TP (transfer pricing) documentation for client deliverables.
- Supporting all lease operations.
- Communication and developing business relationships with stakeholders.
- Conducting training for banking clients and increase active users in Alfa-mobile Ukraine.
- Participating in develops a mobile banking application, lead communication process with end-users, and propose new features for application developers, conduct social testing for fixing bugs.
- Configured Salesforce org using non-coding functional;
- Created and managed reports and dashboards;
- Created user guides;
- Conducted demo for developed functional;
- Provided hyper care support for developed features;
- Resolved client issue and tickets as support team member related with production the production org.
- Implementation of custom internal CRM system based on Salesforce.com which is intended to manage the processes of hiring, project staffing, sales processes and project management in terms of the hours plan. It helps to stabilize project reporting, and CV creation process, to have access to any statistics at a glance and control all distributions in the company. The system is used by two types of users: portal users and platform users.