Position: customer support representative
Category: Support
English level: fluent
Years of experience: 4

I was recognized as the “Best Employee of the Year”, coached over 35 newcomers and helped to develop our store on Amazon.
Result-oriented customer service professional with four years of experience. Self-motivated and extremely organized person with strong conflict resolution skills.
 
I am currently working as a customer support representative for the US based company. My main responsibility is ensuring that customers receive superb service which involves: helping clients with new and existing orders; researching and providing additional information; maintaining and updating clients’ file in the CRM system; resolving customers’ complaints and concerns via emails and chats; monitoring feedback from clients to improve future experiences based on it.
 
I have taken several training courses about eBay and Amazon policies. Additionally, I have attended English classes. Average typing speed is 50 WPM. Fluent in English.
I would like to join a team of professionals, who enjoy what they do. Additionally, it would be a plus if the company would have a flexible schedule, great management, various trainings and provide financial and professional growth.