Position: customer support specialist
Category: Support
English level: upper
Years of experience: 6

Professional customer service and complaint handling
Ability to work in high-pressure situations and thrive in a dynamic environment
Excellent communication skills and ability to connect with clients of diverse backgrounds
Database management and document handling
PARTSiD inc., customer support specialist, 2012-2022. 
Result-oriented and friendly professional with experience in customer support. Skilled in promptly resolving customer issues, maintaining a high level of service, and ensuring a positive interaction experience. Seeking an opportunity to apply my skills and knowledge to enhance the customer experience.
Responsibilities:
Provided high-quality service to customers, addressing their inquiries and resolving issues through phone, chat, and email.
Established close communication with customers to better understand their needs and offer appropriate solutions.
Documented and tracked all customer interactions, ensuring accuracy and timeliness of responses.
Collaborated with internal departments to resolve complex customer inquiries and propose service improvements.
Skills:
Excellent communication skills and ability to work in a team.
Experience with CRM systems and technical support.
Well-developed oral and written communication skills.
Deep product knowledge and ability to describe their features, specifications, and details to customers.
Professional and timely response to customer complaints, inquiries, and requests.
Proficient in Microsoft Office computer programs.