Position: Head of Customer Support
Category: Support
English level: fluent
Years of experience: 11


With over 10 years of experience in Customer Support and Sales, I possess a deep understanding of customer needs and improving agent performance. As a team leader, I successfully hired, coached, and managed 15 agents to achieve high customer satisfaction ratings. My passion for enhancing the customer experience, combined with strong communication skills, makes me a valuable asset to the growing Support Team.