Position: Product manager
Category: Product Manager
English level: upper
Years of experience: 1

• Automated team’s work, increased productivity by 40%
• Provided clients with the opportunity to choose the communication channel, which increased the number of successful first contact by 35%
• Improved team performance by 30% +
• Managed cross-team collaborations: working with Development and Product teams to improve customer experience
• Used input data and customer feedback  to build a prioritized product backlog, controlled the development process, quality, and timely delivery
• Collected requirements from internal and external stakeholders and write them in a form of user stories/use cases
• Built an online communication  with customers via messengers, integrated with CRM
• Developed chat-bots and internal automatic scenarios
• Organized  the workflow of the department and its employees
• Measuring and improving the performance of the team and result reporting