Position: Technical Support Engineer
Category: Support
English level: intermediate
Years of experience: 4


(L3)
     Role and Responsibilities 
    → Provide support to customers via ticketing system and phone.
    → Support customers remotely via zoom meetings.
    → Manage and monitor customer AWS cloud appliances.
    → Manage internal IT tickets via the ticketing system.
    → Identifying potential problems and notifying the relevant stakeholders promptly.


     The courses I have already completed on Udemy 
    → Linux Administration Bootcamp: Go from Beginner to Advanced.
    → Linux Security and Hardening, The Practical Security Guide.
    → Ultimate Ethical Boot Camp - Beginner to Pro  (L3)  Role and Responsibilities  → Provide support to customers via ticketing system and phone. → Support customers remotely via zoom meetings. → Manage and monitor customer AWS cloud appliances. → Manage internal IT tickets via the ticketing system. → Identifying potential problems and notifying the relevant stakeholders promptly.  The courses I have already completed on Udemy  → Linux Administration Bootcamp: Go from Beginner to Advanced. → Linux Security and Hardening, The Practical Security Guide. → Ultimate Ethical Boot Camp - Beginner to Pro