Position: Business Analyst, Product Manager
Category: Business Analyst
English level: fluent
Years of experience: 10

Multiple years’ experience in Business analysis & IT Sales & Customer relationship management/Help-desk support and Project Management. Experience in participating in BI implementation projects. Deep knowledge as Help-desk /Sales Manager (remotely and locally). Strong people management experience. Advanced communication skills. Skilled in Negotiation, Business Planning, Analytical Skills, Customer Relationship Management (CRM), Market Research, Click Up, Trello, MS Office.
Experience:
May 2020 – present time
Verter - Business Analyst: Market place project Ficus.house – part-time
Development and description of project processes, product catalog, product characteristics, logistics, customer service;
development of ticket systems based on Click-up
TBi PRO (Amazon market place) – full time Product Manager
Full cycle of support team management

February 2020 – April 2020
Business Class Consolidator - Product Manager
- collection and analysis of requirements for the creation of CRM system for control and accounting of sales & additional services
Fareportal (US market) – Business Analyst 
2017 - 2019
Backlog creation, user stories splitting and prioritization activities;  
Elaboration of requirements in form of specifications and acceptance criteria;
Supporting team in development and testing;
-development of pre-ticketing process in an international team remotely
-	setup effective communication environment between business and developers 
-	provide clear understanding of project goals and tasks 
-	deal with resolving problems and issues which arise 
-	interface with business stakeholders to facilitate requirement and design sessions
-	draft minutes and action items and coordinate resolution with the application teams 
-	statement of the technical task (JIRA/Confluence) to development team 
-	develop effective working relationships with management 
-	define the deliverables, resource requirements and work plan for the project 
-	write clearly stating assumptions, define project requirements 
-	ensure client satisfaction while still managing to cost and time estimates