Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 10


•	8+ years of experience in multicultural environment with deep understanding the inter dependencies between business processes, programs and systems in order to plan, develop, and implement change;
•	Business background with experience in Telecom/FMCG/financial services-relevant industries
•	Honored MSc in Economic cybernetics;
•	2 years of experience in Salesforce.com (Administration, Configuration, Implementation & Support);
•	Competent in elicitation user requirements and converting them into software requirement specifications;
•	Experienced in delivering Portals/Communities on the Force.com platform;
•	Experience in implementation using Workflows, Process Builder, Components, Tabs, Custom Objects, Reports, and Snapshots Dashboards;
•	Experience in Service Cloud (Email-to-Case, Service Console, Live Agent, Omni-Channel);
•	Experience in Creation of Dashboards, Reports using standard Salesforce tools; 
•	Manage project scope, prioritization, work plans, project risks and issues, project schedules and milestones;
•	Experience working with Excel VBA, SAP, Tableau, BI systems;
•	Installed and uninstalled Application packages;
•	Proficient in identification opportunity for process optimization, process redesign, development of new process/policies to reduce cost, improve quality or drive revenue growth through new SFDC functionality;
•	Aware in Agile Software Methodology with SCRUM process;
•	Proved business knowledge (Finance, Sales, Marketing) – Certified by Chartered institute of Management accountants (London). Experienced in financial modeling;
•	Strong communication and interpersonal skills (detail-oriented, multitasking) with ability to work well in a dynamic team.

CERTIFICATIONS:
•	Salesforce Certified Administrator;
•	Salesforce Sales Cloud consultant;
•	Salesforce Community Cloud consultant;
•	Salesforce Service Cloud consultant;
•	Salesforce Platform App Builder;
•	Salesforce Pardot specialist;
•	Salesforce Advanced administrator.