Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 2.5


Since April, 2020 I’m working on STL position in outsource contact center. Before I was working on customer support agent position, worked with Ukraine International Airlines, Wizzair, Fareportal (US travel agencies OneTravel and CheapOAir). 
First my project in manager role was Ukrposhta, the largest national delivery and postal service (~100 people under control). Currently I’m working with Bolt on STL’s position (on the peak, before Russian invasion, here were around 200 people).  
The main goal on both was to manage a team to achieve a contractual KPI’s. 
On the Ukrposhta project during 3 month from project started those targets were achieved. 
On the Bolt project since I’m came here KPIs all KPIs were achieved as well. 
My main role in team - to create, control and improve processes and procedures to increase our results, set new goals and achieve them as Kanban teaches us ;)