Position: Domains Customer Support
Category: Support
English level: upper
Years of experience: 1


As the Domains Support Representative at Namecheap, the result of me and the company depends on communication skills, active listening, and the ability to resolve the client's request. I manage a high volume of customer interactions through various channels, including tickets and live chat. I educate customers about the advantages and features of Namecheap's offerings, aiding them in making well-informed purchasing choices (Sales Consultation); also the main thing is technical assistance during the website creation process (the steps of the domains, hosting, and hosted services configuration).

Collaboration with team members takes an important place to improve customer support processes as well as the ability to collaborate with cross-functional teams, including technical support and billing departments, to resolve complex customer issues.

During my experience with my current position, I am able to work with the following tools:
Google Keep, Google Workspace, -Meet, -Sheets, -Forms, -Docs, -Calendar; Chat GPT-4 Open AI; Excel, Word, OneNote; Jira, Confluence, Kayako; Admin panels and cPanels knowledge (Hosted services), CRM system; Figma; Canva.

To  my strong skills belong:
- Languages knowledge: English B2; German B1 (Goethe Institut  -  Goethe Certifikat B1 (2016);
- Customer-orientation;
- Technical Troubleshooting;
- Active Listening;
- Problem Solving;
- Communication and team Collaboration;
- Multitasking;
- Knowladge of the domains peculiarities, DNS operations.
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Education:
I have the Bachelor's degree in 'Advertising and Public Relations' (2018-2022).

While studying and during the educational practice as Journalist in the City Council of Lviv and PG DSNS I learnd on how to gather, verify, and report news in a timely and unbiased manner; to create concise news stories and op-eds ( +posts on PG DSNS Instagram account and City Council website); write clear, accurate, and engaging news articles on local government policies, budgetary decisions, and community initiatives.
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My desire is to keep working with the people, help the team to finish tasks in time and focus on technologies as it is more habitable for me.