Position: Customer/Tech Support
Category: Support
English level: fluent
Years of experience: 2

Over 90% customer satisfaction rate feedback for 2 consecutive years.

2x employee of the year

15 months employee of the month as a customer support representative.

Most improved employee of the year (Genesistech)

Most innovative Customer Support Representative (3 consecutive months at Econet)
GENESISTECH ; Customer Support Representative

Key responsibilities

Handled customer requests and concerns over the ticketing
system.
Assisted customers with the onboarding process to allow them
to gain full access to our applications.
Updated customers' information in the company's database.
Handled application bugs and provided solutions to the users.
Handled customer payments and subscriptions and made sure I
educate users on the payment methods accepted by the
company
Responded to users' reviews regarding the company's apps on
Google Play Store and App Store.
Addressed all inquiries or concerns raised by users regarding
the applications.
Escalated complex technical issues faced by users to the
associated departments.

ECONET WIRELESS;. Customer Support Agent

Key Responsibilities 

Answered phone calls and chats from customers and addressed
 all concerns they had.
Responded to customers' emails and provided basic technical
support to users regarding the company's money transfer app.
Made follow-up calls to update customers on the pending issues
that were escalated to associated departments.
Educated users on how the fintech works.
Addressed concerns raised by customers regarding the app's
billing system.
Updated user profiles in the company's database.


Digicall Group; Sales Manager


Key Responsibilities

Introduced the company's products to customers and educated
them on how they work.
Addressed all inquiries made by customers via calls.
Forwarded customer concerns to responsible departments within
the firm regarding the company's products.
Sold the company's products and recorded all sales made everyday in the database
A friendly working atmosphere where everyone is free to give their opinions or suggestions that may help improve the company's progress.