Position: UI/UX Designer
Category: Design
English level: fluent
Years of experience: 1


UI/UX projects
Remote
November 2020 - February 2021
- created a medical application concept for the Dutch/Polish market making a full design cycle: Kick off, User Research, both Qualitative and Quantitative. Applied Empathy Mapping, JTBD, Mind Mapping as well as User Flow. Made medium-fidelity prototypes and held User Testing. In order to create an intuitive and user-friendly experience, I applied the Heuristic method and Human interface guidelines, transforming the UX experience into UI.
- worked on the UI part of a website as well as on responsive mobile design. During the project, I held a competitive analysis, created a Mind map and applied my knowledge about grids, typography, and appealing colour palettes.



Google Ads Account Manager
TTEC on behalf of Google
July 2018 - January 2020
- Account Manager at Google office in Krakow, 360 accounts assessed per quarter
- Being responsible for assigned portfolio, optimizing clients' Google Ads campaigns, ensuring that customer expectations are met, reaching up to 110% of target monthly
- Being an advisor for companies in relation to their online advertising campaigns, having a significant impact on their online business marketing 
- Analyzing clients’ Google Ads accounts using Google Analytics and Google Optimize tools
- Being a constructive and visible part of a 15 man strong Google Ads team aimed at creating unique customer experiences


Customer Service Trainee
AON Poland
February 2018 - April 2018
- Maintaining customer accounts by recording account information 
- Resolving service problems by clarifying the customer's query
- Contributing to team efforts by meeting targets
- Managing a constant stream of incoming telephone conversations
- Providing accurate, valid and complete information