Position: Business development manager
Category: Business Analyst
English level: fluent
Years of experience: 3


Work experience: 

Customer Success Manager at Pharmbills (June 2022 - till now)
- Developing a high level of knowledge and understanding of the clients’ needs, and the capacity of the team and the business to meet and exceed the clients’ expectations;
- Act as a liaison between the client and the team. Keeping both parties informed of developing matters and project progress, upcoming commitments, and responsibilities;
- Performance managing a team of Team Leads and Representatives;
- Analyzing data/metrics/industry trends to proactively anticipate future issues, provide innovative solutions, and enhance workflows;
- Participating in interviews alongside the Client Recruitment team to select Representatives to fill vacancies within the team. Sharing ideas and making recommendations for continuous improvement of the recruitment process;
- Distributing tasks and projects within the team;
- Delivering rate changes, yearly raises for the team members, and CSM budget.

CIENCE Technologies Inc. - (May 2021 - June 2022)

Business  development representative

- Making the client aware of other services and actions that may lead to greater success; 
- Managing and maintaining a structured analysis of target markets, clients, and documentation in the CRM system.
- Managing 6 accounts at the same time in such industries
as Software and hardware, Healthcare, Insurance services, E-commerce, Video Production, Information Technology & Services;
- Developing relationships with senior decision-makers (incl. CEOs, CFOs, CMOs, or VPs) potential clients.
- Experimenting with messaging to new potential customers, increasing conversion rate;
- Scheduling appointments with prospects (potential customers) via different channels and using various tools;
- Writing personalized emails regularly;
- Informing project status on regular basis;
- Conducting analytics and reporting on results;
- Taking over duties of Team Lead and Project Manager during the absence.

''IT STAR"  (July 2018 - April 2021) 

Customer Support Manager
- Acting as a consultant and providing customers with information concerning the company's products;
- Acknowledging and resolving customer demands;
- Being a coach for new employees and creating L&D programs for them;
- Helping HR specialists in conducting the interviews;
- Maintaining Project Manager work through cooperation with shipping, billing, and product departments;
- Maintaining a positive and professional attitude towards customers