Position: Customer Support Whizz
Category: Support
English level: fluent
Years of experience: 3


I'm convinced that sales and customer service can go hand in hand with due knowledge, skills, and training. If you are looking for a person who can offer the level of service that strengthens customer perceptions of your product, relay objection handling, and knows her way around the computer – then I’m your gal!

I’m good at providing valuable process insights and feedback to the Products team to help continue improving the backend system and minimize manual efforts. I pride myself on being a highly committed and detail-oriented (even a bit OCD) person. My familiarity with BRM and CRM (LiveChat, LiveAgent, Zendesk as well as proprietary and web-based help desk tools) practices and willingness to dedicate time to identify patterns, analyze data, and create processes to work more efficiently helps me to present customers with an exceptional experience.
I am looking for a part-time position that will allow me to contribute to the team and inspire me to evolve in my career and personal development. I expect the company gives me ample chances to add to my skills. Recognition, feedback, and autonomy are also highly appreciated.