Position: Sales Manager
Category: Sales
English level: fluent
Years of experience: 4

Courses 
Preparing to Manage Human Resources from Coursera
General English course (Malta University English School)
Personalised Business English Training (Bels English School, Malta)
English For IT: Communication from English4it
Sales course from the STUD-POINT sales school
Business Development Manager
QATestLab
– 06/2022 – Present

identified and reached new customers
monitored and analyzed markets and their segments
identified target markets needs
formed value propositions in cold letters and worked with incoming requests
conducted negotiations with customers of different levels
established new business connections
maintained positive and long-term relationships
coordinated projects at all stages of launch and maintenance, including the collection of information about the client, price negotiations, and the conclusion/revision of contracts
developed new business strategies to increase sales
prepared reports
processed data in CRM
interacted with technical, financial, and marketing departments


Sales Manager
TripMakers
– 01/2021 to 02/2022
developed and maintained relationships with customers
closed sales exceeding the KPI targets
performed telephone prospecting
ensured a quality customer service
managed multiple tasks
resolved occurring travel problems, complaints or refunds


Call Center Operator
StarLightMedia
– 11/2017 to 05/2021

conducted sociological survey's
interviewed clients
troubleshot problems
managed large amounts of inbound and outbound calls in a timely manner


Travel Agent
Travel agency TUI Ukraine
– 01/2020 to 07/2020

cooperated with clients to determine their needs
chose appropriate destinations, modes of transportation, travel dates, costs and accommodation for them
booked transportation, made reservations
collected payments and kept clients up to date with any changes

Tour Guide
Tourist Information Center of Kyiv
– 04/2019 to 08/2019

conducted ground recce of sites
delivered commentaries to enhance the tour experience through local knowledge
explained tour sights to groups using visuals and storytelling
lead tour groups according to itineraries created and organized by me