Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 0.5

Project Manager, Art Director, The Head of Promo Department.

Key Qualifications&Responsibilities:

* Created and implemented all advertising campaigns on all social media channels, thereby attracting a 40% of new customers.
* Maintained updated website by managing content creation and publishing methods, thereby raising the statistics of all social networks by 30%.
* Devised, Coordinated and Managed a variety of projects, such as: parties, concerts, private events e.t.c.
* Coordinated and managed the workflow of separate promotional department: hiring, onboarding, monitoring the promoters activity due to the schedule.

Key Achievements:

* Encountered to work with 3‑5 Projects simultaneously, starting from the Initiation to the Project Closure (including Stakeholders negotiations, work with demands, budget, workflow and required documentation).
* Specialized to work under the pressure which could be caused by variety roadblocks: scope creep, bus factors, contemporaneous tasks execution, sudden changes in requirements e.t.c.
 * Earned a solid knowledge in people management, people communication and conflict solving. Mastered and implemented appropriate tools that helped to avoid conflicts and misunderstandings in internal and external communication.


Customer Support Representative

Key Qualifications&Responsibilities: 

* Provided all types (via phone, live‑chat, email) of customer support to end‑users for a fast‑paced online trading platforms including troubleshooting, server support and customer service.
* Effectively tackled internal and external roadblocks, that were interfered with workflow, thereby gained the key deliverables, testing objectives and time constrains.

Key Achievements:

* Maintained 20% above average customer satisfaction in post‑call surveys and chats feedback, handled trouble complaints and tickets 15% faster than other support agents, became a trusted resource thought high‑level problem‑solving skills.
* Streamlined the internal workflow of the desk thought taking over team leads responsibilities and implementing multiple tools and technics that raised the ream spirit and increase productivity.
In virtue of my collected background I'm able to handle the variety of IT projects throughout their full life cycle. On the top of that, to keep track of workflow and make all processes go smoothly, to motivate and gather the team around the common goals in order to reach the desired key deliverables.

Within the framework of the IT course worked on 3 different projects (Comfy, grc.ua and private business).
Key Achievements 
* Gained commercial experience in working with stakeholders, experience in negotiating, collecting requirements, using the necessary tools to build a project roadmap and to keep the project on track.
* Gained practical knowledge in applying different project methodologies (Linear and Iterative).
* Improved Soft and Hard skill set, learned the nuances of working on tech projects.
I'm currently opened to all opportunities.