Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 5

- Achieved a 95% customer satisfaction rate throguh timely, competent responses with empathy to each customers.
- Increased NPS by 18% by creating templates of the customer support replies covering most of the scenarios used by all the CS teams which reduced first time response.
- Increased partners retention rates by 22% through the development and implementation of the strategy for proactive reach out to stakeholders.
- Contributed to the development of a new product feature based on customer feedback, resulting in a 40% increase in product adoption.
- Led the onboarding of 1200+ new clients, resulting in up to a million dollars revenue. 
- Collaborated with cross-functional teams to identify and resolve customer issues, resulting in a 25% reduction in customer complaints.
- Mentored and trained new customer success and sales team members, doubling the number of team members.
Customer success manager  
Sep 2018 - May 2020

- Support all users in EU, African, CIS markets
- Contributed to decrease the workload and improve the quality of customer support
 - Onboarding and coaching new CS agents

Sales Manager
Apr 2020 - present

- Direct B2B sales (1200+ providers signed)
- Lead generation via emailing, cold calling, social media texting
- Negotiating with clients (one of the best commission ratio in the company)
- Conducting meetings, upsales, cross-sales of key accounts
- Competition research
- Training and coaching new sales managers
I am passionate about modern technology and its ability to transform the way businesses interact with their customers. I am excited about the prospect of working for a company that shares this passion.

As a customer success manager, I am looking for a role that allows me to work closely with clients to ensure their satisfaction and help them achieve their goals. I thrive in a fast-paced, dynamic environment and am excited about the prospect of being part of a team that is dedicated to providing exceptional customer service.

In terms of what I would not wish to do, I am not interested in a role that is strictly focused on sales. While I understand that selling products or services is a very important part of any business, my main focus is on building strong, long-lasting relationships with clients.