Position: Product / Operations Manager / Betting / Sportsbook / iGaming
Category: Product Manager
English level: upper
Years of experience: 4


July 2016 – till present
iGaming Company (sports betting, lottery)
Product / Operations Manager

1)	Product management:
•	collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
•	make creative recommendations to expand product base and vision
•	interpreting, documenting and presenting commercial insights to support business decisions relating to the performance of the platform and the products
•	assigning tasks to developers and designers
•	managing new integrations and new product launches
•	ensure products and releases are launched correctly
•	conducting regular competitors analysis (retail and online) and maintain market place awareness
•	act as the primary contact, at a day-to-day level, with the various game providers on behalf of the company
•	monitor and report on the performance of key games, making recommendations for improvements in order to enhance profitable revenue potential
•	work closely with Promotions Team in order to optimize performance of the games
2)	Operational management:
•	management, operation, performance and compliant delivery of retail and online operational activities (sportsbook, virtual sports, games)
•	communicate customer issues with team and devise ways of improving the customer experience, including resolving problems and complaints
•	monthly operational and finance reporting
•	statistical analysis (key indicators, sales and products performance reports)
•	work with the group senior management team to implement the group strategy locally
•	cross-functionally work with various teams including Customer Service, Finance, and Risk
3)	Other:
•	train, coach and counsel employees
•	organize communication, interaction, cooperation between different departments
•	building and managing relationships with games third party suppliers
•	negotiations with games third party suppliers and external suppliers