Position: Customers service support
Category: Support
English level: upper
Years of experience: 7

Skills and Achievements 

* Establishing of claims and reclamation business processes of the companies "from scratch"; 
* Managing of a network of service centers based on the company's clients; 
* Participation in the organization and implementation of the enterprise quality management system according to the ISO:9001 system; 
* Proficiency in English (Upper Intermediate), Russian and Ukrainian (fluent); 
* Extensive practical experience in organizing procurement processes and interacting with enterprises in Ukraine, near (Russia, Belarus) and far abroad (China); 
* Experience in business trips in China and Ukraine; 
* Experience in concluding contracts/transactions, incl. with foreign suppliers and their subsequent maintenance; 
* Working skills in such programms as 1C8, 1C7, MS Office package, Bitrix-24, etc.;
My work experience in past 10 years. 

1) Claims and Service Manager (Velotrade, LLC november 2014 — till now)
* reception, registration in 1:C and decision-making on claims from customers (inconsistencies); 
* analysis of complaints and preparation of corrective and preventive measures; 
* organization and coordination of the network of service centers in Ukraine (more than 30 cities); 
 * participation in organisation of a business process approach at the enterprise (coordination of the development of quality management system regulations, certification according to the ISO:9001 system). 
 * participation in the organization of certification of the enterprise according to the ISO:9001 system. 

2) Purchasing manager in international purchase department (Velotrade, LLC march 2012 — november 2014)

* Seeking of relevant suppliers 
* Provision of products? Parts and equipment 
* Supplier evaluation and development