Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 1

The scariest buyer, who wrote 5 angry messages to me while I was OOO, left me a wonderful review after my explanation of the inquiry and was really pleasant afterward.
Trained two specialists after working in a company for only five months.
I have one year of experience in Customer Support.

In my first job at Nestle, I was working with internal clients (buyers), I learned how to explain complex topics in a simple manner, learned what makes customers happy and how make them want to come back to you again for specifically your services. I was working via chats and emails.

In my current job at Ciklum my responsibilities are to handle customers' inquiries for Tier 1 and Tier 2 topics: general questions about the Platform, 'where can I find this button', technical issues that require troubleshooting, and assistance with the financial topics. 
I have learned how to work with SalesForce as a ticket system, and how to use Jira and Confluence.
I am leaving this project at the end of July because it is closing.

Now I am looking for a Technical Support position or Customer Support Representative with a future opportunity to become a Technical Support. I have basic knowledge of Javascript, CSS, HTML, and SQL. I am a people person, am dedicated, motivated, curious, and smart.
I am not looking for vacancies that have:
1. Night shifts (I am productive up until 1 am).
2. Phone calls - I don't mind short calls for example for verification, but I am much more efficient at working with only chats and emails.