Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 4

1) My main professional field is communication. I've been CSM in different projects for 4 years.
2) C1 Advanced EFSET English Certificate, B2 Erasmus+ Certificate.
3) I have daily communication with native English speakers.
Customer Support Manager & Dispute Specialist (E-commerce):
Solved dispute cases
B2C communication
Amazon customer support
Zendesk support
Shopify admin support
Defined KPIs for CS managers
Made research reports

Service & Support Manager:
2L support
Escalated cases
Worked with documentation
Made presentations about new apps

Sales Account Manager (Fashion industry):
Support of existing clients via email & calls
Cold calls, emails + research
Interaction with marketing, support & fashion departments

Customer Support (Airline industry):
B2C phone and email
Exceeded KPIs daily criteria

Tutor (English) as freelance:
Prepared lessons
Created progress reports
* Part-time schedule.  
* Not interested in gambling, slots, casino, forex, and cryptocurrency projects.