Position: Retention/Support Manager
Category: Support
English level: upper
Years of experience: 1


I worked in IT company as a retention/support manager. Our company works mostly with clients from Great Britain, however, we also have a lot of European users. My responsibilites were maintaining active clients, solving their issues, providing information about new tools on our website. I used internal CRM system to interact with client's base. There also was a Service Desk for comunication with internal team to solve various tasks. 

I consider myself as a responsible manager with good problem-solving skills and great team player. In my opinion, my strong sides are flexibility, time-managment and client-oriented mindset.