Position: Customer Support Team Leader, Outreach Team Lead, Junior Project Manager, Learning & Development
Category: Support
English level: fluent
Years of experience: 4

1) Managed a hybrid Outreach team of 10 to 17 people working for different European markets and constantly achieved good results with them. Many of my team members developed into team leaders/other vertical roles themselves, which I am proud of. 

2) Developed learning materials for the department, which helped newcomers greatly during the onboarding; was a co-writer the department's monthly digest

3) Helped develop a new feedback system for the department branch on a new location, which proved to be effective and increased engagement within the team.
I am an experienced Team Manager looking for new opportunities to grow and contribute my experience to a new project/company. My managing experience is 2 years of leading a customer support team and 2 years leading an Outreach team. Responsibilities are listed below:

Outreach Team Lead at Jooble:
- Worked with a team of partnership managers: identified bottlenecks as well as growth opportunities of individual team members and team as a whole; created strategies and measurable steps to make progress and achieve objectives;
- Conducted job interviews for candidates to assess the required skills and qualities;
- Developed educational opportunities for the department - found and created learning materials, guides, organised internal courses etc.;
- Participated in creating and implementing outreach strategies for website search optimisation and SEO promotion;
Managed issues and problematic cases with partners, internal tools, etc.

Customer Support Team Lead:
- Organised and monitored the work of the team of 10-15 people;
- Established new communication and feedback processes in the company’s new branch;
- Implemented new motivation strategies to drive team engagement and collaboration towards shared objectives;
- Provided general supervision of the shift to ensure all systems and processes are running smoothly and handling crisis situations; 
- Was an escalation point for clients, identified and approved exceptions.

At my latest role as a Senior Link Building Expert I built all processes for link acquisition for the project and managed multiple external contractors and agencies to ensure constant results. This experience helped me to enhance my planning and organisational skills, strategic thinking and multitasking. Right now I am looking for something more people-oriented, though I am open to various opportunities.
I am passionate about working with people and for people, so I am open to different opportunities where I can bring value an d progress while helping others to do the same. Positive dynamics, openness and caring about the employees - are top priorities when choosing a company. Toxicity and absence of work-life balance are a no go. Shady projects and adult-themed ones are also not for me.