Position: Customer Success Manager/ Account Manager
Category: Support
English level: fluent
Years of experience: 6


Sales Handoff
Prepare QBR/ Account Reviews/ Success Plans
Talking with customers in EMEA and APAC regions - build/strengthen relationships
Seek new contacts, Сommunion on LinkedIn
Cross-functional team collaboration
Provide feedback on process improvements
Assisting with escalations to expedite resolutions of issues
Platform upgrades
Forecasting, Pipeline Building
PS/MAS selling
Update HubSpot
Voice of the customer - the conduit between the customer and Caspio
Cancellations
Complaints department
Monitor customer activity/usage reports
Manage promotions/incentives ( price increase initiative, end-of-year budget, referrals, expansion)
Delivering ongoing value
Empathetic listeners
Helping customer achieve their goals
Deliver increased positive NET Revenue Retention
Become trusted advisor