Position: Support / Account / Project Manager
Category: Support
English level: intermediate
Years of experience: 10

- Successfully managed the migration of a global product for an automotive brand into the local market.
- Exceeded website conversion targets for an automotive brand by implementing product enhancements and introducing new features.
- Co-created and managed a personalization tool for a website, resulting in significant growth in leads.
- Collaborated on the sales and management of an online booking and payment solution for an automotive website, leading to a substantial increase in active pre-orders for new cars.
- Collaborated on the presale activities and managed the interface design stage of a product for online booking and payments, specifically for new cars available in dealers stocks.
- Developed an accounts receivable status system for the account manager team, resulting in a significant reduction in receivables and improved document flow with customers.
- Collaborated with the CEO and COO to establish a unit economics financial system within the company.
- Successfully managed a business unit, consistently driving profitability for the company.
- Built and expanded support teams within the company, fostering their growth and ensuring high-quality customer service.
With 10 years of experience as a Customer Manager, Project Manager, and Team Lead, I bring a wealth of expertise to the table.

- Proficient in customer support and account management, consistently providing exceptional service to clients.
- Experienced in sales strategies and leading software, digital, and web projects.
- Committed to delivering high-quality results, achieving objectives, and resolving challenges effectively.
- Possess strong operations management skills, ensuring smooth workflows and optimal efficiency.
- Skilled in team building, leadership, and fostering team growth.
- High ability for learning and self-motivation.

More info in my CV.