Position: Technical Customer Support
Category: Support
English level: upper
Years of experience: 5


More than five years of experience as a Customer and Technical Support representative for Xerox and Conduent companies.

- with CRM system 
- diagnose, troubleshoot and resolve a range of software and environmental issues
- follow-up with cases and commitments until the issue is resolved
- partner with the engineering department on solving technical issues
- provide technical and product knowledge, troubleshooting recommendations to junior specialists
- creating templates, FAQ articles 
- bug reports
- issuing refunds or compensations to customers,
according to internal procedures
Looking for a position where I can bring immediate and strategic value and develop my current skillset further. Self-organized and used to work remotely.

- not willing to work night shifts
- not willing to make a phone support