Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 10

- Trained a fast-paced team of Customer Service Representatives
- Led multiple successful projects, from data analysis and planning to further implementation and maintenance.
Currently not searching for a job. Work as a BA in Virtuace Inc.

Motivated and solutions-oriented Business Analyst with 10+ years of experience in the investment company, dedicated to implementing new business strategies, identifying customers’ needs, and providing quality products. Committed to adding value to the company, delivering exhaustive solutions, and improving company products and services.

Main duties in my current position:
Conducting business analysis for software and service implementation from idea to launch.
Supporting the development team from the moment of sprint planning to the demo. 
Collecting and leveraging analysis data from competing solutions to build project growth strategies.
Translating business needs into detailed well-structured technical requirements, ready for further development and implementation.
Developing and submitting technical tasks with further tracking.
Creating and maintaining requirements documentation.
Performing manual quality assurance of the website and desktop applications. 
Creating written and video user guides for new products and CRM programs. 
Working closely with different stakeholders: Customer Representatives, Product Owner, SMEs, Business Analysts team, Designers, Marketing team, and Developers. 
Writing and reviewing SLA documentation.
- No night shifts