Position: General Manager/Team Lead
Category: Support
English level: upper
Years of experience: 6


Now, I'm working as a General Manger, here's what my job is about:
- leading a department that is focused on fighting abuse involving domain names/hosting (e.g. phishing, spam, various types of scam, malware, whois inaccuracy, CSAM, controlled substances/illegal pharmacy, etc.; ensuring compliance with internal policies in terms of resource consumption, disk space usage by hosting services);
- managing a team responsible for abuse reported on social media (Twitter, Facebook, etc.);
- managing a department of 100+ employees;
- analysis and improvement of department's efficiency (by automation and optimization of existing workflow). As a part of this, coordinating projects that are aimed at reducing take-down time and prevention of creation of abusive services;
- cooperation with external partners that track and report abuse incidents e.g. Netcraft, PhishLabs;
- ensuring compliance with ICANN policies.

Additionally, I'm an L2 Quality Analyst who:
- ensures that employees follow internal procedures, clarify unclear aspects to them;
- corrects mistakes to fill in gaps that employees might have and prevent negative impact on the company;
- shares experience and train newbies to improve their skills;
- supervises new QA specialists to help them progress on the above-mentioned aspects.