Position: Customer Support Supervisor
Category: Support
English level: upper
Years of experience: 3

Learned a lot of new for me and showed myself a confident, proactive, and result-oriented. Performed the update of one of the training courses mostly on my own.
Won yearly nomination for being productive :)
Master's degree in psychology.

In total, 3+ years of experience in an international IT company that provides domain name registration, web hosting services and SSL certificates. 

Starting with the position of Customer Support Representative, my responsibilities included the provision of technical support to customers around the world, e.g. answering questions, assistance with the products and services of the company, effective troubleshooting and resolving issues related to client's services; dealing with customers feedbacks (positive and negatives ones); working with information resources (both internal knowledgebase and external sources e.g. google for additional info on the matter).

Besides, I used to work with our clients on Social Media (Twitter, Facebook, Instagram - both public posts and via DM) on company's behalf. 

During the last 1,5+ years, I have been working as a Supervisor in Training Center team. The first and main task to mention is Supervision delivery: working with newcomers, lectures preparing and delivery, conducting 1-1 meetings (performance review and feedback delivery), working with internal documentation, general organization of supervision workflow and coordination with colleagues. 

The current project I am working on is Training program revamp which means: we developed new Step-In program implementing CJM approach; started developing lessons using authoring tools such as Articulate360 (Rise/Storyline). To organize our workflow, we use the main principles of Scrum framework on a daily basis: use Jira board to track tasks; plan sprints; regular catch-ups (daily meetings); retrospective meetings to analyze what was done and how it can be improved and so on.
I like working with people and share my experience with them so I'd rather prefer the job related to some training activities. 
Don't want to start with Customer Support Agent position again so looking for something new. 

Looking for 5-day working week without night shifts with days off on weekends and state holidays.