Position: IT Specialist
Category: Sysadmin
English level: upper
Years of experience: 11

Microsoft Azure Fundamentals certification.
Responsible for maintaining all network resources, including routers, firewalls, switches, 
servers, NAS, VPNs, workstations, printers, etc. 
Performing upgrades/updates; monitoring network performance and ensuring servers and 
workstations have current software patches as released by the vendor.
Create SLA for IT Service Desk incidents; monitor the IT Service Desk ensuring SLA met.
Taking in charge helpdesk incidents and requests L2-L3. 
Serving as a liaison between users and vendors. 
Performing requirements analysis.
Working closely with clients, other IT teams, vendors.
Ensuring incidents fix meets business needs and requirements.
Understanding clients and projects priorities. Escalating risk and issues to the respective level.
Documenting and communicating the results of the efforts. 
Keeping up-to-date on the latest process to automate and modernize systems.
Performing user acceptance testing. Conducting meetings and presentations to share ideas, 
solutions. Evaluating business processes, anticipating requirements, uncovering areas for 
improvement, and developing and implementing solutions.