Position: Junior QA Engineer
Category: QA
English level: pre
Years of experience: 1

Completed QATestLab’s “Software Testing Fundamentals” course. Knowledge of software quality assurance processes, familiar with such concepts as creating test plans, bug reports, and checklists.Worked with - HelpDesk, ServiceDesk, Mantis. Basic knowledge of HTML/CSS, relational databases, SQL, client-server architecture, API testing.Experience with operating systems - Android, IOS, WINDOWS. Responsible, initiative, attentive to details, and willing to learn new knowledge.
Work Experience
APRIL 2019– NOW
Kyivstar, Cherkasy – Senior Specialist of B2B Customer Support
Solving financial problems for B2B customers
Resolving complex problems that other departments were unable to solve
Responsible for fixing emergent failures in the company’s services (cell network, internet, TV)
Planning work schedules for other departments’ employees  
Conflict resolution in social media
MARCH 2018– JULY 2018
Kyivstar, Kyiv – Customer Support
Training of new employees
AUGUST 2016 – MARCH 2018
Kyivstar, Cherkasy – Customer Support
Providing support for customers
Solving complex  problems of customers 
Advertising and sale of the company’s services 
Еducation
 SEPTEMBER 2010 – JUNE 2014
Cherkasy Polytechnic College– Junior Specialist
Specialization: Software Development
SEPTEMBER 2014 – JUNE 2016
Cherkasy State Technological University–Bachelor’s degree
Faculty: Information Technologies and Systems
Specialization:  Computer Science
To me, it’s important to have a stable job with possibilities of self-improvement and growth, gaining new experience. Having nice and friendly colleagues and interesting tasks to do would make me happy to come to work.