Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 5

I have a high level of written English (B2). I have relevant experience in e-mail and chat support because I have been working in customer support and moderation departments for 5 years.
Skills:
• Confident PC user
• Experienced user: MS Office (Word and Excel)
• Internet skills (Internet Explorer, Opera, Mozilla Firefox, Chrome, Ghost Browser)
• Experience with platforms for customer support DeskPro and Kayako 
• Experience with Jira, Slack, Confluence,  Kount, Use2pay
Hi there. My name is Yevheniia. My work experience: 

2016 | Translator and copywriter
CyberShark | Dnipro 
Main responsibilities: translating and writing articles for English-language websites, and publishing articles through the site admin (WordPress).

2016 - 2021 | Support specialist, moderator, fraud analyst, billing specialist
InfoStream group Las Vegas, the office in Kryvyi Rih, remote
Content moderation of the dating websites, written responses to user’s requests and customer support, analyzing and conducting payments for premium memberships, analyzing profiles and payments for fraudulent activity

2021 - 2022 | Support specialist
EvoCompany | Kyiv, remote
Main responsibilities: moderation of marketplace content, responding to written requests, and user support
Seeking an opportunity to change or broaden the field of work and develop a new set of skills in the areas of customer support, moderation, or fraud analytics. An ability to work independently or as a team member.
I’m not looking for sales or phone support, only written (e-mail, live chats).