Position: Junior Support Manager
Category: Support
English level: upper
Years of experience: 1.5


WORK HISTORY
Majorel Polska Sp.z.o.o.- Customer Support Specialist (part of rnp back office team)
Poznan/Poland •01/2023-current
• Provide services to Merchants and Buyers
• Perform high volume operative tasks such as batch refunds, batch flagging, Appeals, uploading documents etc.,
• Manage the Dispute and Chargeback process for managed Merchants.
•  Collaborate with Risk & Compliance teams to gather documents& complete reviews
•  Creative problem solving with little guidance 
•  Provide custom reporting for Merchants & Account Managers outside of normal process
Selino Sp.z.o.o. - Team Leader/Printing Machine Operator
Poznan/Poland • 05/2019 - 12/2022
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Initiated timely response to emails, voicemails and written correspondence.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Planning of work process for employees
• Participated in cross-functional team-building
activities.
Beetsma (seasonal project) - Coordinator/Project Administrator Poznan/ Poland • 08/2018 - 01/2019
• Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
• Entered data, generated reports and produced tracking documents.
• Coached employees through day-to-day work and complex problems.
• Planning a weekly project schedule
• Participation in negotiations
• Control of document flow between sides of
the project
• Assistance in language communication
between employees
• Recruitment of employees
AnnaMariya - Secretary Manager Dnipro/Ukraine • 12/2015 - 10/2016
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Participation in business meetings and contract signing process
• Translation of different documents
• Document support of company's customers
on legalization of residence in European Union