Position: Customer Support
Category: Support
English level: fluent
Years of experience: 4


My working path in the IT sphere started at Joomag company. It's an online publishing platform for every marketing, publishing, and corporate communications need. 
Job responsibilities: 
• Effectively communicate with customers concerning technical, billing &
 general inquiries
• Handle customer complaints, and provide appropriate solutions within the time
 limits via email, live chat, Twitter, Facebook, and Google +
• Build sustainable communication with customers during custom
 applications development processes
Currently, I am working in the position of Community Manager and Customer Care Specialist. My responsibilities include: responding to players' queries via email, and social media channels, identifying common problems, and escalating them to management, along with possible suggestions for improvement. Also, come up with interesting content ideas/events for the Community platform, and communicate with the Art team on the content ideas for social media platforms.
We are working with different tools such as Intercom, and Jira.  
At this point in my life and career, the opportunity for growth is what I look for in my next position. In my next position, I would like to specialize in Customer Support, gain new skills, and build a foundation for more respectful career growth. The ability to apply my skills in challenging ways is the most important thing for me at this point in my career. I’ve spent 4 years working as a Customer Care Specialist. During that time, I learned valuable skills I’m ready to use.