Position: Technical Support Specialist
Category: Support
English level: fluent
Years of experience: 3


Hi! My name is Evgeniy Velichko

Please see a recap of my past experience down below:

Working with various types of customers, both end-users and B2B clients from Canada and RSA. 
Dealing with non-stoppable flow of clients.
Using all types of communication channels. Phone lines, ticketing systems, emails, chats.
Handling difficult customers to avoid any conflicts with the company from their side and being flexible in conversation with them accordingly, choosing an individual approach.
Collaborating with devs and dev-ops team, being a communication bridge between a user and a developer.
Ability to learn a new product fast enough in order to be a reliable source of information and assistance to customers.

Currently looking for new challenges and opportunity to use my english in delivering best customer experience and expectations.
Dealing with tasks that involves thinking and researching, collecting information.
Future (possible) relocate to Europe/other country