Position: Support Team lead
Category: Support
English level: upper
Years of experience: 4


* Team lead position >1 year
* Over 3 years of experience in the support industry
* Management of a team (11-30 people)
* Organisation of team work
* Communication with customer
* Maintenance of working documentation
* Work with Jira
* Work with Asana
* Mentoring for newcomers
* Monitoring and improving KPI to manage team efficiency
* Daily reports regarding the work process and KPI
* Keeping management informed of the status of results, progress, KPI, problems, plans, and meetings, as well as involving management at key times
* Participation in educational and demonstration presentations, meetings, and webinars.
* Active communication with other departments to solve customer technical problems.