Position: Product Manager / Delivery Manager
Category: Product Manager
English level: fluent
Years of experience: 2

– Led and managed projects’ delivery along with the CTO and CEO

– Facilitated stakeholder communication and kept investors in the loop

– Planned, coordinated, and trained people around all release and post-release activities

– Successfully switched the team’s processes from Scrum bullshit to an actually working yet agile approach

– Planned, coordinated, and delivered product roadmap items

– Balanced the expectations of Engineering and Executive offices

– Gathering and documenting business and technical requirements, estimating efforts, managing risks

– Conducted demos for internal non-technical teams

– Coordinated cross-department release rollout activities and materials

– Managed an engineering team of 5 (topics: HR, processes, personal development)

## On previous positions:

– Reduced the burden on support and dev teams through interface microcopy and documentation
– Built knowledge management and instructional design processes from scratch
– Aligned goals and workflows with Marketing and Support teams
– Managed numerous marketing campaigns (from email to social media ads)
– Ideated & enabled narrow healthcare-related marketing campaign: landing page, white paper, display ads, retargeting content
– Designed sales enablement & promo materials: case studies, CVs, commercial proposals, brochures
– Managed a team of developer + UI designer + UX designer to build a website from scratch and ensured stakeholders are happy with the result
– Ideated and implemented IA and content for the new website
– Built a complex content strategy for customer engagement and talent acquisition (English + Ukrainian)
– Developed an internal department wiki from scratch
– Created a company's content style guideline from scratch
– Enabled HR & Recruitment department with better mailing texts, job post descriptions, company presentation materials
I enjoy creating a great user experience, making products more human, and tackling real-life problems.

Experience:

Cloud Services Startup

– Led and managed projects’ delivery along with the CTO and CEO
– Facilitated stakeholder communication and kept investors in the loop
– Planned, coordinated, and trained people around all release and post-release activities
– Successfully switched the team’s processes from Scrum bullshit to an actually working yet agile approach
– Planned, coordinated, and delivered product roadmap items
– Balanced the expectations of Engineering and Executive offices
– Gathering and documenting business and technical requirements, estimating efforts, managing risks
– Conducted demos for internal non-technical teams
– Coordinated cross-department release rollout activities and materials

– Managed an 

Cloud Services Startup
– Maintained and updated product API documentation via Postman
– Nurtured communications with external developers and API users
– Gathered, planned, and implemented interface copy improvements
– Revamped and updated user guide content
– Built an internal knowledge base
– Troubleshooted API/docs-related issues

Medical traveling startup
– Adjusted interface copy
– Refactored the chatbot logic, messaging, and branch architecture

SaaS Product Company
– Helping users adopt the product through user guides, educational videos, and holistic product tours
– Maintaining help center and internal documentation
– Decreasing support team burden through concise content
– Reviewing and adjusting microcopy across the product
– Obtaining and organizing technical information from SMEs
– Structuring and editing internal documentation

IT Services Company
– Ideated and implemented year-wide content & email strategy
– Ideated, created, and edited various types of content – from blog articles and white papers to ad banners and souvenirs label signs
– Crafted end-to-end content production flow for email marketing
– Managed and implemented a website development process along with a developer and a designer
– Enhanced internal content for recruitment, HR, and sales departments
– Ideated company's slogan by using natural language analysis

Skills: 
UX writing, information architecture, technical writing, project management, technical communication

Tools: 
Postman, Google Analytics, Confluence, Ahrefs, Sketch, Figma, InVision, Balsamiq, Airtable, Ditto

Syntax:
HTML, CSS, Javascript, Python, R, XML, JSON, CLI

CI/CD: 
Git, GitHub
I'm interested in project management, technical writing, and developer experience opportunities.

I'm not interested in content management, copywriting, SEO, marketing, and so on.

I don’t work with gambling, crypto, and adult industries as well as with russian-backed projects.