Position: Support Team Lead/ Success Manager/ Account Manager
Category: Support
English level: fluent
Years of experience: 5

I have been working as a Team Lead for one and a half years
I was chosen from all the support representatives to lead a big new project Marketplace. 
I train and mentor newcomers. 
I handle all disputes between buyers and sellers.
Video editing skills (passed Video editing course)
I have been working as a Customer Support representative for 5 years now, one and a half years as a Team Lead. Currently, I am responsible for mentoring and leading support team, training newcomers, creating FAQ and expanding knowledge base. I was also chosen to lead and manage a new big project Marketplace. I have wide experience working with clients, providing quick assistance and troubleshooting. I work with leading companies such as AliExpress, Facebook, IHerb, Amazon, Payoneer, Xiaomi etc. I used Zendesk, HappyFox, Desk, Outlook in order to communicate with customers.
I prefer to work remotely and I expect to receive a salary above $1700.