Position: Customer Support Engineer
Category: Sysadmin
English level: upper
Years of experience: 11


Customer Support Engineer L2/L3 2019 – present
Processing and resolving production incidents and user requests (Incidents/Service Requests).
Root cause analysis using UI behavior as well as server logs.
Defect tracking.
Issues reproducing.
Communication with development teams and clients regarding  issues resolution.
Cloud Jira configuration and administration.
Set up monitoring.
Reporting creation.
Have essential knowledge of web development. HTML, CSS, JavaScript, React, Angular.

DevOps Engineer 2017 – 2019
Responsible for project’s infrastructure based on AWS Cloud.
Supported production and development environments.

Associate Manager 2015 – 2017
Managed buildout of new spaces (IT part) and customer LAB's/Datacenters.

Service Desk Team Lead 2014 – 2015
IT Support Team Lead.
Supervised the work of 10+ team members.

Infrastructure Support Engineer 2008 – 2014
Managing project's Linux, Windows and Virtual infrastructure.
Acted as second-level technical support.
Provided application, system and network support by receiving, troubleshooting and resolving issues in a timely manner;

JSB “UNEX Bank”, Kyiv 1998 – 2002
Engineer 1999 – 2001
Looking for a Customer Support Engineer position.