Position: L2 Support Engineer/ Junior DevOps
Category: Support
English level: upper
Years of experience: 11

Best Employee of 2017 for successful support of new product
Microsoft AZ-900 Certificate
Looking for a position of a L2/L3 support engineer or Junior/Middle DevOps.

PROFESSIONAL EXPERIENCE

L3 Support engineer / Junior DevOps — October 2019 - now:

• Involve in support of Azure services
• Troubleshoot different kind of issues
• Create internal/external support documentation
• Work with QA, DevOps and Dev teams
• Involve in deployment/hot fixes and releases
• Automate routine tasks via scripts
• Create internal trainings for L1 team
• Mentoring L1 support engineers
• Filling Confluence-knowledge base
• Azure Alerting / Monitoring
• Cost Management
• Security Center, Regulatory compliance
• Terraform, yaml, CI/CD, Azure DevOps

L2 Support Engineer — April 2019 - October 2019

• Resolving different types of issues via e-mails, chats, and calls 
• Oracle SQL - maintenance and script-writing
• Performing updates on clients side
• Filling Wiki-knowledge base
• Work with software products of company
• Communicating with members of other teams (Sales, Developers, QA) 

L2 Support Engineer — April 2015 - April 2019
• Resolving different types of issues via e-mails, chats, and calls 
• Communicating with partners
• Using company policies to resolve issues 
• Work with software and hardware products of company
• Communicating with members of other teams (Sales, Developers, IT, and management) 

Support Engineer, Synevo Ukraine, Kyiv — July 2010 - March 2015
• Resolving different types of issues via e-mails, chats, and calls 
• Answering incoming customer calls and messages
• Using company policies to resolve issues 
• MS SQL

LANGUAGES
English - Upper Intermediate ; Ukrainian, Russian - native.

Personal and Professional Skills
• Strong communication skills (written and spoken) and problem resolution experience (working with complex cases and disputes)
• Experience working as a Team Lead (on a shift basis)
• Experience working night shifts
• Experience working with foreign customers
Searching for new opportunities with big company or/and big tasks