Position: Менеджер
Category: Project Manager
English level: intermediate
Years of experience: 7


Experience
October 2021 - to date (April 2023)
B2C sales manager
Leading the client from a cold call to closing the deal
Providing information on the range of services
Drawing up documentation, agreements, etc
Resolution of conflict situations
The ability to communicate with people, showing empathy.
active/direct sales skills;
negotiation and business correspondence skills;
sales planning skills;
skills in dealing with objections;
telephone sales skills;
skills in drawing up supply/service contracts;
knowledge of office programs: MS Word, Excel;
knowledge of 1C; Bitrix24
the ability to convince; the ability to communicate with people;
ability to work in a team;
ability to plan and organize your working day;
cold calls (finding and keeping a client)
December 2019 - October 2021
B2C sales manager
Communications with clients
Provision of comprehensive information on the range of services of the complex
Escort of guests
Registration of customers
Cash reporting
Meeting and accompanying guests
Number reserve control
Calculation of guests
Providing comprehensive information about services
Resolution of conflict situations
February 2019 - January 2020
 Beauty salon manager (B2C)
Material ordering, material supply control
Documentation management
Registration and consultation of clients
Calculation of customers
Financial reporting
Promotion of the advertising campaign for the salon on social networks
June 2017- September 2017
Beauty salon administrator
Documentation management
Registration and consultation of clients
Calculation of customers
Financial reporting
Purchase of materials
Education
National University "Odesa Law Academy", faculty of training investigators for internal affairs bodies (2013 - 2017, bachelor's degree)
Odesa Law Academy National University, Faculty of Civil and Economic Justice (2017-2019, master's degree)