Position: Data Analyst
Category: Data Analyst
English level: upper
Years of experience: 3

Payment and Billing Analytics:

• Conducted in-depth analysis of user metrics and transaction data, identifying patterns and trends that have influenced user behaviour, retention rates, and average revenue across multiple markets.

• Investigated the effects of regulatory changes, minimum deposit and withdrawal amounts, and other market-specific factors on user behaviour and transactions, offering recommendations for adapting to evolving market conditions.

• Collaborated with cross-functional teams to optimize payment funnels, billing support, and report generation processes, ensuring accurate, timely, and actionable insights for stakeholders.

• Assessed the performance of various payment methods and providers, comparing their impact on unique users, transaction volumes, and processing times to identify opportunities for improvement and expansion.

• Examined the effects of methods downtime, and other factors on user experience and satisfaction, providing recommendations for enhancing operational efficiency and customer satisfaction.

• Evaluated the impact of new features, policies, and rules on user behaviour, VIP clients, and overall market performance, ensuring the company remains competitive and responsive to changing industry trends.

• Monitored and reported on key performance indicators (KPIs) related to payment processing, user behaviour, and financial performance, delivering clear and concise updates to senior management and stakeholders.

 Tableau Reporting:

• Developed a significant majority of payment analytics reporting for the company using Tableau, enabling data-driven decision-making and easy access to insights for stakeholders.

• Created interactive and visually appealing dashboards to monitor and analyze real-time data, facilitating swift identification of trends and anomalies.

• Trained team members on using Tableau, empowering them to explore and analyze data independently.
Dedicated Product and Data Analyst with 3 years of experience, identifying efficiencies and problem areas within data streams while communicating needs for projects. Ability to synthesize quantitative information and interact effectively with colleagues and clients. Showed in the workflow the ability to deal effectively with large amounts of data. I have the ability to quickly learn new technologies to achieve my goals.
Long-term partnership with clear prospects of company's product.