Position: Sales Manager, Customer Support, Key Account Manager
Category: Support
English level: fluent
Years of experience: 5


REGUS, IWG PLC
May 2022 - Present | Community Manager

Follow verbal and written instructions from the manager and supervisor to ensure the implementation of the workflow.
Preparation of reports on areas of responsibility.
Providing general support to customers.
Creating and maintaining a pleasant working environment that ensures a high level of organizational efficiency, communication and safety.

Central Bank of the Republic of Azerbaijan
July, 2020 - January 2022 | Assistant to the Executive Director of IT Department

Preparing the necessary documents.
Controlling of the execution of documents.
Assistance in the preparation and evaluation of the performance of the workflow by the staff.
Conducted research and collected and analyzed data to prepare reports and documents.
Followed proper procedures to support audits.
Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
Delivered optimal administrative, customer service and case management support.

Visametric LLC
May, 2018 - July, 2020 | Visa-Manager 

Collect and process customer’s documentation.
Checking the correctness of documents prepared by other employees.
Process all queries from customers.
Interfaced with customers, determined needs, provided recommendations and workflow services.
Execution of payment transactions.
Registration of documents and preparation of reports in the 1C program.