Position: Customer Support Agent
Category: Support
English level: fluent
Years of experience: 2.5

100+ tickets per shift was a regular thing at my most recent workplace.
3+ years of experience in total at several different IT product companies.

Mainly I was responsible for communication, helping clients with product navigation, reporting technical issues, assisting with failed payments, facilitating purchases, order processing, etc.
I don't have any specific requirements, however, mixed shifts are not my favorite thing.