Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 4

Successfully developed detailed requirements for automation of about 50 business processes in the CRM & Billing system
*As IT Business Analyst* 
Project on implementation of CRM & Billing system (automation of processes of client onboarding (from first contact to contracting) and client support (from issue registration to issue solving), both b2c and b2b/b2g clients):
- Definition of business needs and elicitation of requirements using: conducting interviews, business documentation analysis, observation, focus groups
- Documentation of requirements: development of  FRD including AS-IS and TO-BE business process diagrams, user stories, use cases, static wireframes, user flow maps
- Harmonization of requirements of company’s regional units and prioritization of requirements
- Collaboration with numerous stakeholders (product owners, SMEs, project managers, key users, vendors) and presenting results of business requirement elicitation

*As Senior Consultant in Advisory (Big4)*:
- Leading stream in the transformation of finance function of large Ukrainian Retailer (conduction of interviews, description of AS-IS and design of TO-BE business processes, AS-IS and TO-BE FTE calculation, development of target model of finance function)
- Leading development of Shared Service Centre target operating model for finance function of Ukrainian diversified group 
- Participation in development of KPI-based motivation and remuneration concept for companies in Metals & Mining incl. design of KPI system
- Participation in transformation project for Oil & Gas company
- Conduction of markets analysis, preparation of tender documentation, commercial proposals