Position: Technical support
Category: Support
English level: fluent
Years of experience: 10

Millhouse Logistic
November 10 – till now
Customer Service Representative
• Delivering outstanding and personalized customer service to costumers and employees.
• Handling financial transactions.
• Ensure the smooth operations of variety of chanels aiming for maximum efficiency.
• Coordinate and monitor supply chain operations.
• Utilize logistics IT to optimize procedures.
• Plan and track the shipment of final products according to customer requirements.
• Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction
From April 2017 – March 2019 I was working in Louvre Abu Dhabi 
   Lead Visitor Experience & VIP Protocol Team
My mail duties 
	   Preparing weekly/monthly reports while subsequently attending meetings and summaries. 
	   My detailed knowledge of the museum and art pieces enabled me to work within the protocol department with responsibility 
	Evaluate job performance of each visitor service agent. Prepare            given for conducting tours for government officials, politicians and famous figures. 
	   Provide training for new joiners.
	Performance related reports.
	   Maintain working relationships and communicate with all departments. 
	   Resolving guest problems quickly, efficiently and courteously.
	   Conducting frequent briefing meetings with front office personnel.
	   From opening I have obtained the strongest level of review and positive feedback on social media from multiple sources.
It was an amazing experience to be part of the pre opening multicultural passionate team
I am reliable and dependable, dynamic and passionate person with 10 years of experience in Customer Service: office administration, front of house customer service, events organization, pre opening and managing a team. I am also a competent and experienced team leader in a Louvre Abu Dhabi. I have the ability to build strong relationships with all colleagues, motivate them for further achievements   I have a high level of drive, dedication and now I am looking for a suitable position where I can use my knowledge and skills to add value to the organization.

Training and certificates 
B2C and B2B, Coaching and motivation, Telephone etiquette, Visitor safety, Word, Excel, Power point, Opera, QMS, Avaya, CRM, POS, PDQ, Shipstar, Focus File, AIMS,  Ivia, Sylectus,NLM, Dat board, RMIS, Micropoint,Think HR ,Leadership training, Efficiency and time management training, Assertiveness training, Stress management, Emotional intelligence, VIP Relations, Impromptu to speech skills, How to handle Guest complaints, Fire security training, Disability awareness, Cultural Diversity & cross cultural awareness -Team Dynamics, On-Site Membership sales, Fire warden course, Conflict resolutions, First Aid, Visitor service energizer, testing new programmes.
Please do contact me or e-mail me should you have any queries.
I would like to be a part of the team that will be focused on going together for further achievements. I would be delighted to learn new programs or even new industry and upgrade my skills in Costumer service.