Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 2


Customer Support Representative 

 Resolving basic to complex support issues for customer inquiries received via omnichannel support
(emails, live chat, and calls);
 Confidence working with CRM;
 Collecting info, reproducing bugs & sending bug reports to the backup team;
 Tactfully manage difficult or emotional customers;
 Handling large volume of calls with a sense of calm and good work ethic;
 Giving detailed, personalized, friendly & polite service to ensure customer retention;
 Reporting to the client/manager on the work done;
 Tactfully manage difficult or emotional customers.