Position: Customer Success Team Lead
Category: Support
English level: fluent
Years of experience: 6

I organized my work in the brand new VIP support department from scratch.
I have built very warm and trusting relationships with our VIPs.
Extended a lifetime of an average VIP in the project by 2 years as of now.
I’m currently working as a Senior Key Client Manager for an online game project which is a strategy with an active gameplay, synchronous PvP and competitive mechanics. I’m responsible for the following tasks:
-building a network with top-players’ community via communication in social networks, mail, messengers, Zendesk;
-solving technical issues in accounts;
-collecting base analytics;
-work with players’ logs;
-work with community of top-spenders;
-searching for solutions of non-standard clients’ requests;
-work with databases, CRM systems, Jira, Asana;
-compilation of a knowledge base for junior specialists;
-collecting feedback from customers and making reports on it;
-cooperation with dev. department, localization department, community department and others.
Last year I successfully completed advanced training courses at Netology and I would like to evolve further, take on more complex and interesting tasks. Looking for the new opportunities. 
Je parle français aussi :)
I would like to become a part of a fresh interesting project with a friendly team of professionals.
I’m very enthusiastic about building and being a part of a modern, devoid of any cliches support team.