Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 2


Customer Service Representative	Sep 2022 - Apr 2023
Turkish Airlines
Actively managed incoming client calls, effectively communicating in English to understand and promptly resolve their issues with a high level of professionalism.
Efficiently utilize CRM systems for effective customer relationship management, ensuring accurate data entry and maintaining up-to-date customer records.
Proactively provided timely and professional email support to clients, addressing their questions and concerns promptly and effectively.
Took the initiative to drive continuous improvement by monitoring call quality, conducting evaluations, and providing constructive feedback to enhance team performance.
I exceeded the company's 90% customer satisfaction target with 95% by resolving issues quickly, showing empathy, and providing excellent service.

Sales Representative	Mar 2022 - Sep 2022
Women's Secret
Exceeded sales targets consistently, achieving a 15% increase in revenue over a 6-month period through strategic prospecting, effective negotiation, and relationship building.
Built and maintained strong client relationships, resulting in a 40% increase in customer retention rate, fostering repeat business and demonstrating exceptional customer service.

Customer Service Representative	Oct 2021 - Feb 2022
Qafqaz Research Center
Successfully gathered valuable data and insights on consumer preferences and behaviors through phone surveys.
Effectively organized and skillfully facilitated focus groups to gather valuable qualitative feedback and opinions on products and services.
Conducted thorough research on the effect of advertisements on target audiences, analyzing consumer response and behavior to inform marketing strategies. Produced a comprehensive report resulting in a 15% increase in ad engagement and conversion rates.