Position: Account Manager, Customer Success manager
Category: Sales
English level: fluent
Years of experience: 5

The successful construction of the sales department and the whole sales process from scratch
I have been working in Sales and Business Development IT companies for 5 years. I kicked off with lead generation and making sales at outsourcing platforms, later took an active part in founding an IT company. Almost without experience in sales, I managed to influence the active stable growth of the company and the pipeline of new customers. The company still successfully exists in the market, works with those clients whom I once brought. I also had mentoring experience, teaching sales to people who had no relevant education or practice before at all.

Then I worked in one of the largest IT companies in Ukraine as an Engagement Manager, then in a similar position in another company. In the latter - implemented an internal project to prioritize customers, passed training in negotiations.

The main type of work lately is the implementation of improvements to sales processes, communication with potential clients, preparing proposals and estimates together with a team of those specialists. Calls with clients, crystallization of their needs, pitching, work with legal documents, upsales.

Now, I want to work as an Account Manager and focus on the existing customers of the company, I like this longer-term involvement with the client and the opportunity to build long-term ambitious growth strategies. I also prefer to be more involved in project work, and close communication with clients-partners of the company, look in-depth, search for weaknesses and places for optimization, improvement, and growth.

Soft skills: Innovation; Positive Thinking, Critical Thinking and Attitude, Cold Reason, Analytical Thinking; Problem Solving, Decision and Judgment Making; Business Acumen, Client Orientation; Action Planning, Time, Risk and Conflict Management; Courtesy, Controlled Emotion, Communication and Negotiation
The new direction of activity, flexible schedule, I want to have confidence and approach companies, confirm it and admire its activities