Position: Technical Support/Customer Support
Category: Support
English level: upper
Years of experience: 2.5

In 6 month was promoted to the second level Support manager.

**Software Testing Course
"QA/QC ENGINEER"**
"Dotli"
September 2021 - November 2021
In this course, I learned software **testing theory**, tools( **TestRail, Jira, Fiddler, Postman) Data base like SQL, HTML, CSS, JSON, EXEL.**

SOLOLEARN **SQL, HTML and CSS basic course**

Free Code Camp **HTML5, CSS,**
**Devart
   Skyvia
  Technical Support Engineer **
Skyvia is a universal no-coding cloud platform for data integration, backup, management, and connectivity. 

— Solving the users' technical issues that might arise while purchasing or working with the product
— Reproducing the issues and users scenarios
— Communication with clients through Zoho CRM, live chat and Support Portal
— Researching required information on different Devart resources (forum, eSupport, Jira, Confluence) and on the Internet
— Detecting bugs, writing bug reports on Jira, checking fixes 
— Working closely with the development team and management in order to create complete responses to users and to test the products
— Working closely with different data sources, databases, storage services
— 

**ДП "Дія" (State Enterprise Diia) 
Customer Support Manager 2 level **

— Communication with clients through live chats, email, calls, social media. 
— Supervision of the first level Support managers and assistance in improving the resolution of difficult situations. Daily meetings.
— Developing and implementing web based support initiatives including knowledge bases, technical and modeling techniques and documentation.
Updating the documentation
— Assistance in resolving difficult situations\technical issues of web portal Diia. Escalating issues to developers through detailed reports. Checking the status of the problem until it is solved
— Communication with the project manager and developers to improve the product. 
— Establishing cooperation with state registration authorities.

**Multisearch.io 
Support Specialist.** 
— Communication with users via AmoCRM. 
— Assistance in setting up search on the website (e-commerce) support at all stages of using search from Multisearch. Work in admin panel with XML. 
— Communication and collaboration with developers, sales and marketing teams.

**Lumos International 
Account manager.** 
— Researching and communication with IT companies. 
— Establishing relations between the recruitment agency and companies regarding the employment of specialists.
Looking for a good and friendly team. 
Looking for new knowledge and skills.
Don't really want to work at night and do cold calls.