Position: Senior Customer Support/Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 5

Become a Senior agen in 1 year of work, after 2 years was promoted to Team Lead of the Support Team.
Working in customer support for 5 years. 
Last 2 years working as a team lead of customer support but also taking chats and tickets from customers, helping my team with all product and billing-related cases.  
Right now working with business customers only. 
Also, working with PMs and QAs from other teams to resolve different product-related cases, bug reports and discuss releases.  
Making tests for the support team to improve product knowledge. 
Making presentations and training for the team to improve product knowledge.
Creating knowledge base articles for internal use for the team to improve product knowledge.
First of all interesting product to work with and a friendly team.
No night shifts.