Position: Customer Support Representative / Technical Support Representative
Category: Support
English level: fluent
Years of experience: 4

I have always had a talent and skill working with people in customer service. Which makes me a great communicator and person who can easily deal with new clients/workers and to find the most applicable candidate. My outgoing personality and commitment to helping others make me the perfect candidate. As you are seeking to hire someone for a support position, please consider me.
-	resolving customer complaints via phone or e-mail;
-	verifying account information
-	cancelling or upgrading customer accounts;
-	providing assistance with placement of orders, refunds or exchanges;
-	answering questions about warranties or terms of sale;
-	suggesting solutions when a product malfunctions; 
-	handling product recalls;
-	persuading customers to reconsider cancellation;
-	utilizing computer technology to handle high call volumes.
-	resolving customer problems via e-mail
-	verifying account information
-	cancelling or upgrading customer accounts
-	providing assistance with placement of orders
-	answering questions about flights and structure of departures
-	making schedules for cabin crew
-	utilizing computer technologies to handle high call volumes
-	testing sites if there were bugs
-	helping customers with technical issues such as not working website, not ability to change some technical features, changing rosters, departure times and schedules 
-	chatting with merchants and account managers via Skype, Slack and Jira
- helping merchants with finding the solutions of the clients’ bank accounts
-	helping account managers with connection with PSP (bank side)
-	testing issue that users used to have while opening cashier/3ds authentication page
-	helping users with issues like not working website, helping customers with step by step instructions how to set up the payment
-	be on short hand with developers
-	translating documentation in English
- searching for new customers to buy the product
- conducting costumers till the end of installing the program
- setting the accounts
- searching for the workers/employers/projects as well as selling ours.
andle inquiries via Intercom (mostly) and other communication channels to answer all questions and
issues accurately and rapidly.
* Communicate effectively with users and address issues rapidly and fully, either on your own or by pulling
in other relevant parties and seeing the problem through to its full resolution.
* Work closely with the success and development departments to identify the roots of potential problems
and develop solutions that are sustainable and effective.
• creating tickets in Jira + escalating requests to the L2 Support/L3
• solving technical issues alone , when technicias were on holidays or had days-off
• reaching KPI on the highest level
• receiving great reviews
• selling products/subscription+communicating with billing and sales department
- Head of VIP support