Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 2.5

Achievement from previous positions:
—  Built from the scratch a logistics system for couriers/restaurants. 
Telegram API + Google Sheets.

—  Creation and promotion of automatical  technical support for the company implementing CRM. 
Average customer waiting time decreased from 2 hours to 15 minutes, with NPS 4.7/5
Used Jira Service Desk + Confluence + WhatsApp.

From current position:

—  Built and organized a knowledge base of 1,020 pages.
MS Sharepoint.
—  Built and automated through autotests the process of adding new products in our Product Catalogue.
Jira + Cypress
— Created and delivered an API Gateway implementation Project. Cut off 40% of the expected lead time for every API Call.
— Migrated the team to scrum framework, with me juggling the Scrum master responsibilities.

Jira + Confluence + Apigee + Postman
My usual day:
— Work with business stakeholders to define their vision and requirements, then working with technical colleagues to develop and deliver the solutione
—Translating requirements into documented criteria and deliverables
—Engaging directly with our clients to map and understand their as-is systems and processes and map and document to-be systems and processes
—Engage with stakeholders to ensure that any changes implemented will be successful for the client
—Assisting in the design of technical solutions
—Complete Business Requirements Documents/Software Requirements specification for waterfall delivery or Business User Stories for Agile delivery
— Facilitating all Scrum Ceremonies(Daily Stand Up, Product Backlog refinement, Sprint Planning, Sprint Demo and Sprint Retrospective.) 

Passionate about CRM systems, integration, API

Tools:
MS Office, G Suite, Miro, Visio, Draw.io, Figma, Jira, Confluence, Asana.
Additional skills—Python, SQL, Bash, GIT
Notations - BPMN, UML.

Domain – B2B/ B2C Sales, Logistics, Telecom

Romanian(EU) citizenship