Position: Technical support specialist
Category: Support
English level: fluent
Years of experience: 4


I have more than 5 years of experience in the IT field (web projects, mobile applications, etc.) in various positions and I have grown professionally.

As a project manager, I have 2 years of experience in development projects, organized business conferences about AI, Data Science.

As a Customer Support Manager I experienced in onboarding and ongoing support, also developed strong and friendly relationships with customers to reach their needs, collaborated with the dev and marketing team, troubleshot ongoing issues raised by the customer, etc.

On a Manual QA role I am experienced in manual testing of web apps, mobile apps; test documentation designing, bug tracking in TestRail, bug reporting in Jira, etc.

As a Technical Support Specialist (Line 2) I created API requests via Postman; worked with databases (PostgreSQL queries; retrieved required data); decrypted logs; worked with Kibana; monitored data in Zabbix; assisted customers with integration issues; collaborated with the dev team, etc.
Friendly team, the opportunity to realize my abilities and gain new skills, challenging tasks.