Position: Customer success manager, Data entry, Customer Support Manager, team leader
Category: Support
English level: fluent
Years of experience: 6


Since my childhood I have been dreaming about   helping people.
I was always sure, that every person can try himself at changing the world into better by taking care of people around and being empathetic to the problems of others.
At this point, I am looking for customer support position. I am proficient in English and Polish, truly client - oriented an excited about opportunity to help people.
I am always eager to learn something new and to get more experience. That’s why I used to work in the different areas. 
Here are the main responsibilities, that I have been in a charge of:
- processing the members’ requests, according to their preferences and needs
- deliver the quality product within the shortest time possible
- interacting with members via chats, emails, and phone 
- providing assistance in scheduling doctor’s appointments, procedures, surgeries, etc.
- interacting with practice administrative, clinical staff 
- processing claims 
- provide full information about the benefits 
- being a team player and working with other departments
- working with a ticket system 
- locate a medical provider for the person abroad who is in need
- communicating with users through various support channels
- analyzing user’s behavior
- developing positive customer relationships and satisfaction
- provide information regarding the medical plan and how it works
- react quickly at the emergency cases
- scheduling visits with in-network medical providers
- determine client’s needs
I am looking for customer success position, customer support position, data entry clerk position at international company, where I will be able to contribute my successful experience at the customer support department and own skills of excellent communicator and listener to your company’s growth.