Position: Project manager/Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 0.5


April 2020 - Present time
Project Coordinator
Customertimes Corp 
Internal department coordination:
- onboarding of new employees (providing basic info regarding time tracking, Pool, etc. )
- assistance with resources coordination (creation of allocations)
- creation of monthly reports (Pool, overtimes)

Assistance for the senior Project manager:
- Jira managing
- preparation of presentations
- organization of internal team meeting (daily, etc.)
- preparation report for the invoice based on reports from Jira, Salesforce and 1C

Outstaff projects:
- managing of 3 outstaff projects simultaneously
- issue invoice to the customer
- team management (leaves, time tracking, creating allocations)
- communication with the customer

November 2018 - April 2020
Nextiva LLC / Operations QA
- Collecting, reviewing, and analyzing service data/metrics for trends development 
- Day by day monitoring of sales performance
- Planning and performing complex audits to improve the effectiveness and efficiency of operations and maintain compliance with applicable laws and regulations 
- Delivery of the results of the audit to Head of QA and Operational Chiefs
- Cooperation with other departments (Customer Support, Account Managers, Sales) in order to improve customer’s experience.

July 2018 - November 2018
Nextiva LLC/Customer relations specialist
- Resolving a different kind of disputes (refunds, credits and compensations) with customers
- De-escalation of unsatisfied customers
- “Save” the customer from leaving the company
- Working to meet daily metrics (outbound dials, monitoring of personal case folder)


September 2017 - July 2018
Nextiva LLC/Technical Support
- Providing Nextiva customers with technical support following the idea of an “Amazing service”
- Working to meet a set of daily metrics
- Above and beyond" to meet customers expectations