Position: Customer Support Account Manager
Category: Support
English level: upper
Years of experience: 2

Participating in team workflow development and automatization. Solving high-priority stressful cases.
2017-2018: ONYX Enterprises, «Nexteum»
Manual QA Engineer
Duties:
Constantly reviewing processes and identifying ways to improve efficiency & service
Identifying, understanding and giving priority to urgent issues
Writing test cases for new and existing features

2018-2020: «Continuum»
IT Account Manager, Customer Relations Dept
Duties:
Communicating with remote customers
Addressing client concerns and ensuring the resolution of issues in a timely manner
Troubleshooting and all-round monitoring of account performance
Participating in team workflow development and automatization
Constant communication and cooperation with the Development Team
Solving high-priority stressful cases
I'm looking for a new project where I'll use and improve my managerial, team working, technical and communication skills.