Position: Technical support agent
Category: Support
English level: fluent
Years of experience: 0.5


Technical Support agent in English
Howly
01.2023 — 02.2023
The company downsized employees before the end of my probation period. Communication with customers, technical issues assistance: identifying the problem, personalizing instructions, step-by-step help with troubleshooting; tone of voice, empathy. I have gained experience working with the Zendesk interface.
Online English tutor
07.2022 — 12.2022
Developed and implemented own teaching methods, created individual studying programs, prepared presentations, and created own exercises.
Chinese and English teacher
Barnaby Box Kindergarten
09.2021 — 02.2022
Worked with kids; Learned how to explain in simple words and keep kids interested and motivated in the subject
Chinese translator
Fine peace holdings
04.2021 — 08.2021
Documentations, contracts, and online business meetings translations.   Chinese, English, and Ukrainian languages.