Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 3

Studied for 5 years in a European country, worked there, met a bunch of interesting people, learned a new language.
I spent 5 years in Slovakia. While I lived there I worked as system administrator at the hotel/restaurant. 
During my work at Hlavna100 (restaurant in Kosice) as a system administrator my main job responsibilities
were diagnostics, maintaining and configuration of Wi-Fi and LAN network connections; Consulting users in IT Support issues; Resolving emergency requests; Installation and configuration of a video surveillance system; Installation and configuration of Hi-Fi sound system; Telephony system maintenance (based on Asterisk); Printer setup and maintenance; Cash system maintenance;  Maintenance of Linux and Windows servers; Support for the operability of internal IT infrastructure;  Installation and configuration of access control system. At the same time I was working as a Technical Support Teamleader for a small telecom company working with IPRN numbers, where my job responsibilities were creation and training of the team; Scheduling shifts; Assessing the quality of agents' work; Solving cases that cannot be solved by an agent; Development and updating of the knowledge base. After my returning to Ukraine I started working as a Sales manager with Czech and Slovak languages. It didn't last long and in this job I mostly answered calls and emails and worked with CRM. Immediately after leaving the previous company, I started working in Luxoft as a MUFG Bank Technical Support Engineer, where my responsibilities were answering user calls, cases and emails; Identify the root cause of any issue, 
conducting first level of troubleshooting; Direct incident resolution using the knowledge base; Work closely with other IT Support teams to ensure timely incident resolution; Route issues to responsible teams for resolution; Communicate to users to set their expectations and ensure CSAT is met; Completing full cycle of an account set up and maintenance 
for all customers.
I really would like to work in a team of young and ambitious people doing some interesting and important things. I for sure will not work in a company that isn't interested in personal and professional growth of employees.