Position: Chief Customer Officer / COO / CEO
Category: Support
English level: fluent
Years of experience: 10

Maintained client NPS 90

Upselling for 70K USD in annual revenue in 2020

Decreased average time-to-close of a position from 60 to 44 days to improve CX

Designed and implemented crucial HR processes to improve CX

Designed and implemented internal company processes to improve CX
To design and improve the customer experience through the customer journey

To increase customer satisfaction, loyalty, and advocacy.

To manage a client faced team which includes recruitment, HR and operations.

To build and maintain strong and long-term relationships with clients (C-level), live up their expectations from cooperation with the company. 

To help clients to accomplish the business goals with the right talent, engaged and high-performing teams.
My top priorities in choosing a job
1. Company with clear vision and ambitious SMART goals
2. Team of professionals and open minded people 
3. Challenging tasks and professional development