Position: Operations Specialist
Category: Other
English level: upper
Years of experience: 3

4 years experience in AdTech industry;
Experience in connecting new partners to the platform, solving technical problems of access
Creation and integration of units for traffic monetization from different demand sources.
Collection and analysis of data on the effectiveness of publishers.
Experiencing in managing small support teams;
Ad Operations manager

Jan 2023 - till now
Product
The company owns its own platform to implement RTB auction technology, VAST tags, and custom solutions to implement prebid
technology. The platform is also implemented as a SaaS solution.
Responsibilities and achievements
 Monitor the current state of the platform, monitor statistics, make complex decisions regarding traffic;
 Communication with partners regarding performance on the platform, making decisions regarding collaboration;
 Creating effective ways to monetise traffic, reporting on the overall status of the platform;

Ad Operations manager
Dec 2021 - Jan 2023
Product
A company that monetizes the traffic of direct publishers and networks, its products, has its own adapter, an attempt to launch an
oRTB.
Collaboration with Google, Amazon, Rubicon, Pubmatic, etc.
Responsibilities and achievements
 Technical support for connecting new clients to programmatics (Google ad manager, Rubicon, Pubmatic, etc.);
 Unloading reports at the request of clients or management (CSV, Excel, pivot tables, Ron's Editor);
 Analysis of the work of client sites, identification of problems with the speed of displaying advertising (GPT analysis,
Lighthouse);
 Writing technical documentation;
 Data analysis: create reports on data to study the dynamics of performance by individual partners/software/formats/units;

Customer support manager & Team lead
May 2020 - Dec 2021
Product
An affiliate network that allows you to buy / sell traffic, almost all categories, worked on display widgets and their modifications
(pop under, pop-up, etc.). Large team, low entry threshold for partners.
Responsibilities and achievements
 Administration of the support department;
 Checking incoming transactions for fraud.
 User verification, and account blocking.
 User account administration, help with settings, password reset.
 Providing user support through incoming channels (mail, telegram, Skype, LifeChat);
 Moderation of the general chat of users;

Support & compliance specialist
Aug 2019 – Mar 2020
Product
Outsource support company that helps in user verification and processing of incoming calls.
Responsibilities and achievements
 Providing user support through incoming channels (mail, calls, instant messengers);
 Solving tasks for incoming tickets;
 Verification of incoming documents and verification of users in the systems;
I expect stability and the possibility of personal development.