Position: Customer support
Category: Support
English level: intermediate
Years of experience: 2

- In collaboration with the Customer Success & Sales team successfully converted 17% of trial clients into paid ones
- Together with the Customer Success team made our input in clients LTV and retention - ensured 63% of clients to be repeatable buyers
Skyworker, Customer Support Manager

- Handling communication with 100 clients, B2B, Recruiting Domain
- Supporting clients with the product usage flow
- Settling the ready-to-use clients accounts for easy onboarding
- Providing demo-instructions for clients upon different product features
- Solving edge-cases in collaboration with the tech department