Position: SDR / Lead Generation
Category: Lead Generation
English level: fluent
Years of experience: 2


Total sales exp. 2 years
Total customer support exp. ~4.5 years

                    ---------CUSTOMER SUPPORT ----------

1) Customer Support - Wentrum Mar 2017 - Jun 2018

‑my first serious work experience;
‑'Iron man' achievement for March 2018 (31 shifts per month);
‑team choice May 2018;
‑assistance in chats and over the phone(inbound/outbound);
‑admin system (messages, file processing, emails/claim forms within our inner system,
tickets).

2) Support Specialist - Webhelp  Jun 2018 - Apr 2021

‑Alfa, Bravo, Charlie ... our client was Norwegian Airlines (beautiful and modern fleet
787s);
‑front line responsibilities were: solving passengers' inquiries over the phone, chats, and
emails;
‑since 2019 worked in the Norwegian reward/ loyalty program department (1000~actions
per month);
‑overcame Drone attack in London, Rolls Royce engines problem; Tornadoes in Florida;
COVID19; and many other unpredictables;

    ----- SDR-------

3) Sales Development Representative - CIENCE Jul 2021 - Nov 2022

‑Top‑performing SDR on Fintech/Fast Growth campaign;
‑optimized old leads nurturing;
‑got a 100% QA score in April 2022;
‑one of the SDRs who Overachieved the April 2022 Quota 125%;
‑brought CIENCE 3 brands

Short takeaway - first sales experience, gave me ground knowledge, big company structure (processes move along the rails), narrow specialization since we have responsibilities divided structure with researchers, SDRs, script writers, etc. NO CALLS. Worked in the Core team. Emails + L-in.

50-100 leads per day/ quota - 10-8 meetings per month. Only Outbound. 

4) Sales Development Representative  PitchMonster - Dec 2022 - Jun 2023

‑ Being part of a fast‑growing start‑up offered many challenges and opportunities to
improve;
‑ got immense experience with launching my own campaigns;
‑ embedded new methods of social prospecting like ‑ video & voice;
‑ learnt the basics of ABM via SN & CrunchBase;

Short takeaway  - 2nd sales experience; start-up (you know how it works -  processes are not tuned or slightly tuned; freedom to carry out experiments, team of 1 Lead + 3 SDRs. NO CALLS. Emails + L-in. New campaigns and endless process to find the best formula.  Inbound 5% + Outbound 95%. ABM.

30-50 leads per day/ quota - 10-6 meetings per month.

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Worked with : Salesloft/ Hubspot/ Lemlist/ Crunchbase/ SN/ SalesQL
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Keep in mind if you are looking for something outsource related to IT, I don't have experience working for IT soft dev. 

Also - I don't have experience of cold/warm sales calls.

That does not mean I am not open to this offer;) as long as it is not too urgent for you.