Position: Risk, Fraud & Payments Senior Specialist
Category: Support
English level: upper
Years of experience: 1.5


Risk, Fraud & Payments Senior Specialist
BetBull
 KYC procedure and customer verification process
 CDD procedure (Customer Due Diligence)
 Reviewing and processing incoming and outgoing payments
 Tracing and identifying any suspicious behavior, high-risk transactions 
 AML transactions monitoring
 Third-Party Risk monitoring and prevention
 Handling anti-fraud alerts
 Fraud prevention measures
 Chargebacks, refunds, balance corrections
 Reviewing, investigating, and submitting chargeback reports
 Ensure all daily customer withdrawals are screened accurately
 Handling escalations
 Assisting the Customer Support team with various end-user inquiries
 Support internal teams with various Fraud and Risk reviews or requests 
 Direct written communication with customers (Zendesk support)

Coordinator (+SMM)
#Shasspasu 
 Shelter promotion on social media
 Copywriting
 Handling phone calls with potential pet owners
 Providing first-stage interviews for them and escalating the results to higher management 
 Creating video content for the social media
 Communication with pet owners, providing consultations
 Researches
 Reports
 Assisting in the shelter (photoshoots, pet sitting, animal treatment & feeding, etc.)
 Animals coordination and transportation

Customer Support Representative
WOW 24/7 
 Providing customer support via chat and email
 Consulting new clients about products, discounts, payment options etc. 
 Providing full support for existing clients

Sales Development Representative
CIENCE 
 Researching
 Sending follow‐up emails
 Preparing customized templates
 Communication via calls and video calls
 Providing weekly activity reports to management and to clients