Position: Vendor communications specialist // customer service representative
Category: Support
English level: upper
Years of experience: 4


Onyx Enterprises (PartsId from April 2021) ~ November 2018 to February 2023
• Working with vendors to obtain statuses and tracking numbers for orders (phone calls, emails)
• Improving vendor communication to increase customer satisfaction
• Working with more than 150 vendors
• Sending reports to warehouses to get updates for W&T and international orders
• Providing updates to the clients
• Working with Amazon and eBay orders
• Resolving issues with order delivery by contacting UPS and FedEx companies