Position: Application Support
Category: Support
English level: fluent
Years of experience: 1


Experienced in Technical Customer Support. 
Key Skills
•	Helpdesk systems: Jira/Confluence, bpm’online
•	Programming languages: C#, ASP.NET, HTML5, JavaScript, T-SQL, JQuery, XML and MySQL.
•	VCS/SCM: SVN, GIT
•	RDBMS: MSSQL, Oracle
•	Business Processes: UML, BPMN 2.0
•	Other:  Zabbix, IIS

Languages: Ukrainian – native, Russian – native, English – B2, German – A2

Work Experience:
•	Process the cases through emails and calls
•	Teamwork with development teams to resolve customer issues
•	Provide data fixes (SQL scripts) and fixes to system configuration
•	Monitor system performance via Zabbix
•	Design business processes in BPMN2.0 notation
•	Resolve escalated customer appeal without the need for team intervention
•	Participate in functional analysis, time-line analysis, structured improvement activities, detailed trade studies, requirements allocation and interface definition studies to translate customer requirements into system specifications
•	Resolve bug reports from bpm’online mobile
•	Maintain the personal and team KPI’s
•	Carry out automation for everyday tasks
No night shifts. Professional growth.