Position: Customer Support Specialist/Lead
Category: Support
English level: fluent
Years of experience: 6


My first working experience as Customer Support specialist started back in 2017 when I joined Namecheap Inc. company as a junior specialist. My working day mostly consisted of working in Live Chat with basic Support requests. Later I was promoted to middle specialist and my responsibilities included working with chats, tickets, full spectre of support requests related to my department (domain names). Additionally, I performed quality control reviews for my colleagues as a separate task and helped my TeamLead with occasional requests.

I moved to the current company in the end of 2020 and occupied position of middle Customer Support Specialist at first. At the project we had at that time, our team was also responsible for Level 1 manual QA process. In one year here I started performing TeamLead duties (creating reports, performance reviews for team members, communicating with leads from client side etc.)

I have several years of experience in working with different Customer Support platforms (Kayako, FreshService, ServiceNow) as well as communicating with other staff members in both russian/ukrainian and english. My current team is distrtibuted around the world, so we communicate in english with each other on a daily basis.