Position: Technical Support L2
Category: Support
English level: upper
Years of experience: 1.5


Technical Support L2 
January 2022 
- processing of user requests in Jira
- analysis of the user's problem - making appropriate changes to the database (correcting/deleting existing records, adding new ones)
- understanding of client-server architecture
- detecting system bugs, creating bug reports, test cases, checklists and transferring them to the appropriate development department
- interaction with the programming department, understanding of development processes
- change related testing
- maintaining reporting documentation