Position: Project/Product Manager
Category: Project Manager
English level: fluent
Years of experience: 1.5

- 5x Certified Salesforce specialist(Admin, Platform App Builder, BA, Sales & service Cloud)
- as a part of a team oversaw the finishing line customizations of the org in the preparation of the College org to go live.
- as a part of a team was successful in monitoring, troubleshooting & developing automations for live org that provides jobs for major NY & NJ airports
- 200+ hours of direct communication with clients over the phone and many more over chat, as a first line of touch with customers
1. American English School(2 years, part time)
Position: Counselor/Head Instructor
- English-speaking camp program development from scratch
- creating & organizing the activities
- team members selection (for each shift)
- onsite team management (daily meetings, working on mistakes, planning trips etc.)
   
2. Wow24-7 (1 year of experience)
Position: Customer Support Manager
- first line of support with end clients 
- 200+ hours of direct communication with clients over the phone, many more over the chat
- troubleshooting and resolving the issues/escalation and delegation
- onboarding colleagues
Projects: 
BCC (Black Cat Card) online banking service 
Ubitricity (Chargers for electric vehicles all over England).

3.Redtag (1.5+ years)
Position: Salesforce Consultant / Business Analyst
- requirements elicitation
- discovery phase management
- data modelling
- adoption process of the new customizations
- org's maintenance
- automation development & implementation
- troubleshooting
- data management
- release management
- reports & dashboards
- data mapping
Projects:
CSM (Common Sense Media)
Large discovery phase to streamline and unify the support team process as well as enhance the user experience of the website.

CAO (Council for Airport Opportunity)
Org maintenance, development of new automation, requirements elicitation. As a part of team, was overseeing a company's campaigns management in Salesforce to help people find jobs at different facilities.

Emerson College.
As a part of a team, helped develop a Salesforce org for a college before it went live. Was overseeing the processes such as teachers communications and notification, internal data management.