Position: Support Team Lead
Category: Lead
English level: fluent
Years of experience: 5

­Work in technical support more than 17 years, building support service from scratch, organizing 24/7 support service. Testing, choosing and configuring HelpDesk systems. Team managing. Work under ITIL requirements. 
I would like to provide my help and knowledge for your project. I believe that my analytical and technical skills will be very helpful and will bring good value to your company, team and products.
Provision of customer oriented technical support to clients.
- Managing 1-st 2-nd and 3-d line of support.
- Building support service to work 24/5 and 24/7.
- Develop and update support processes/procedures.
- Recruitment and training of the new engineers within the department.
- Participating in product testing.
- Configuring helpdesk system to meet customer and support needs.
- Creating requirements for new product features according to user's requests.
- Creating requirements for support tools.
Офис возле метро. Сложные задачи. Highload. Интересный проект.