Position: Logistics , Safety manager
Category: Support
English level: fluent
Years of experience: 2.5


Customer support speciatist
Term: since 11.2020 till 10.2021
Company: TrackEnsure, (logistics)

-Communication with customers over the phone and via email in a professional and timely manner
-providing assistance and tech support for customer (app and mobile assistance)
-handling warranty tickets and technical issues; troubleshooting process 
-Assistance with app details and logistics FMCSA rules
-training new employees
-reading CSV files in accordance with the FMCSA regulations

2. Audit specialist
Term: since 10.2021 
Company: TrackEnsure, (logistics)

-Assistance in case of audits with electronic records off duty status

-Work with supporting documentation (connected with driver’s logbook: BOLs, Fuel receipts/reports, Toll repots, accident/inspection reports, border crossing manifests etc.  )

-contacting clients and needed institutions 
Preparation for every type of audit (New entrant/ Local/ Investigation/IFTA/Internal/ IRP/ in case of insurance/state court request)
-training new employees
-working with all types of deadline