Position: Customer Support
Category: Support
English level: fluent
Years of experience: 1.5

Fastest growing newcomer
Quick improving KPI to top of the team
Fast learning
Attention to detail
English Customer Support Agent
Aspire Global
03.2022 - present

- Delivering a high level of service ensuring player satisfaction and handling of all general enquiries
- Natural communicating through Email, Online Chats
- Initial checking of client accounts and reporting of fraud, system abuse and money laundering.
- Systems monitoring and technical issues troubleshooting, reporting & escalations
- Coordinating problem resolution with financial, documentation, technical and other teams.
- Initial verification and submitting customer's documentation for further verification in accordance with KYC/CDD/EDD regulations and requests of the relevant teams.
- Handling and escalation of GDPR requests such as access rights/ change of details/ right of erasure and right to data portability.
- Increasing service efficiency through departmental KPIs to clients.
- Good knowledge, direction and adherence to organizational protocols and regulations for various licenses.


Secretary
Aquamarine Crew Agency
11.2021-03.2022

- Corresponded with Head Offices
- Was engaged in the organisation of the pre-screening of new seafarers: CES test, interview in English, etc
- Was engaged in the search for seafarers to meet the needs of ship owners and to fill as far as possible open vacancies from the Head Office
- Complied with specific shipowners' requirements for the seafarer, including training, coaching and pre-employment screenings

Russian/Ukrainian-to-English Translator
Freelance
06.2018-02.2020

- Translated text projects, including all sorts of documents, letters, website content, news articles, etc
- Upheld strict confidentiality policy when translating customer's materials
Night shifts are not acceptable. Considering to move to Kyiv no earlier than October/November 2023.