Position: Senior Customer Service Representative
Category: Other
English level: fluent
Years of experience: 4

One year after experienced colleague quit his Senior CS rep position in our local office in Stockholm his colleagues found out that his replacement was hiding actual amount of issues and customer's complaints he got within that year. I was sent on a business trip to help our colleagues, where I managed to unite the whole team from different departments - Sales, Finance etc. Together we processed more than 300 complaints and 200 credit note requests within 5 days. Also, I helped them to revise local CS processes so the newcomer could easily handle daily workload.
Processing customer's order quote to invoice
Communicating with customers through various channels
Resolving customer complaints
Processing invoices and payments
Leading a team of 6 junior CS reps
Training newcomers for CS departments
Creating a process documentation for CS
I'd like to bring my CS experience to not necessary CS position, so both company and me could benefit from it. Preferably this position should be more about human communication and not processing the piles of data. Also, it would be great for me if daily tasks would include cooperation with different departments of the company since I like to work on common projects and beeing able to see the whole picture.