Position: UI/UX Designer
Category: Design
English level: upper
Years of experience: 0.5


I am fluent in English.
Also have more than 20 years of experience working in the tourism of the Turkish Riviera, communicating with different people from all over the world.

04.2019 – 02.2022 / Belek – Antalya – Turkey, Full-time
Gloria Golf Resort
Call Center Officer
• Maintained accurate timekeeping record in timekeeping system.
• Collected data, establish facts and draw valid conclusions.
• Maintained solid customer relationships by handling customer inquiries.
• Identified, researched and resolved customer issues using a computer system.
• Delivered world-class customer service to customers with issues and inquiries via phone.
• Maintained productivity levels, with minimal errors, as established by department and Network standards.

04.2018 – 03.2019	/ Belek – Antalya – Turkey, Full-time
Gloria Golf Resort
Guest Relations Officer
• Listened to customer questions and responded with solutions.
• Treated all guests and staff with dignity and respect.
• Demonstrated positive verbal communication skills, including active listening.
• Handled inbound communications from customers via phone, fax and email.
• Kept accurate records and document customer service actions and discussions.
• Recognized problem situations, set priorities appropriately, offered feasible solutions and initiated appropriate actions.

03.2017 – 10.2017	/ Belek – Antalya – Turkey, Full-time
Maxx Royal Belek Golf Resort
Guest Relations Officer
• Greeted customers with a smile and friendly demeanor.
• Managed most complex customer service complaints, inquiries and issues.
• Delivered simple customer experience with every interaction.
• Engaged with clients in a friendly and professional manner while actively listening to concerns.
• Updated and maintained all customer service reports and records.
• Promoted teamwork through consistency, reliability and group cohesiveness.

05.2015 – 02.2017	/ Okurcalar – Antalya – Turkey, Full-time
Granada Luxury Resort SPA & Thalasso
Guest Relations Officer
• Reviewed each session for accuracy while answering any questions customers may have.
• Took incoming calls regarding problems and discrepancies with customer's orders.
• Kept mission, vision and values of organization in mind with each customer contact.
• Received, inputted, retrieved and relayed messages to guests.
• Maintained service, quality and timeliness standards.
• Handled customer inquiries both by phone and by email.