Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 2.5


PROJECT MANAGER
Bank Pivdenny | May 2020 - present

- Implementation of contact center development projects (projects’ concept development, projects’ Charter creation, gathering requirements, WBS, work schedule formation, Project Resource Management, Project Risk Management) 
- Innovative tools implementation in remote customer support processes
- Development of digital channels of communication with clients and analysis of problems arising in customer service 
- Post-project monitoring
- Analysis of the achievement of performance indicators


BUSINESS ANALYST
Bank Pivdenny | Jan 2018 - May 2020

- Analysis of business logic processes
- Building / optimization of processes
- Writing technical specifications and detailed requirements for IT
- Analytical support of projects
- Testing


HEAD ECONOMIST
Oschadbank | Jun 2015 - Dec 2017 
Idea Bank | Nov 2011 - Nov 2012 
Megabank | Aug 2010 - Sep 2011


COURSES
Project Management - IT SCHOOL HILLEL | 2021
QA Manual - IT SCHOOL HILLEL | 2020
Business analysis - IT EDUCATION ACADEMY | 2018