Position: Support engineer
Category: Support
English level: fluent
Years of experience: 3


Successfully served as a support engineer for more than 3 years, primarily addressing customer requests through email and ticketing systems, ensuring timely and effective issue resolution. 

Supporting SAAS applications for nearly two years, collaborating closely with various departments to deliver exceptional customer service.

Proficiently utilized a range of tools including Jira, Azure DevOps, Azure Data Studio, ServiceNow, Intercom, and Salesforce to streamline support operations and enhance customer satisfaction.