Position: Customer/Technical Support Representative
Category: Support
English level: upper
Years of experience: 3


I've been working as a Customer Support Representative in a product company for about 3 years. Our products were PDF programs, photo-editing programs, PC utilities and others.

 My main responsibilities were:
- managing large amounts of incoming phone calls, live chats and tickets
- identifying and assessing customers' needs to achieve satisfaction
- providing accurate, valid and complete information by using the right tools
- handling customer complaints, provide appropriate solutions and alternatives withing the time limits
- following communication procedures, guidlines and policies
- working with Zendesk, Google Docs Suite, Excel, Social media platforms.

I am looking for a company where I could utilise my skills in a most efficient way, grow as a specialist and be a successful part of the team. I appreciate people-oriented attitude and healthy atmosphere in a team. 

Important: I am NOT ready to return to phone calls and night shifts. Day shifts and tickets/chats are okay for me.