Position: Junior QA Engineer
Category: QA
English level: upper
Years of experience: 0.5


MASTERDYNAMIX

Position: Junior Manual QA Engineer • 10/2022 – 11/2022
·	Internship in the Time Tracker web project; 
·	Test data preparation;
·	Creating test documentation;
·	Requirements and design analysis;
·	Planning and estimation of tasks;
·	Conducting functional and non-functional testing;
·	UI/UX testing;
·	Creating and verifying a bug report;

LLC "NEXTIVA UKRAINE"

Position: Technical Support Representative • 11/2021 – present time
·	Providing daily consulting support to clients including answering questions, analyzing problems, and providing prompt solutions to ensure proper operation of the information system; 
·	Provisioning and maintaining hardware, software, and other equipment to meet client s’ requirements, regular observation of operational performance, and installing updates when necessary;
·	Managing difficult interactions with client;

GEEKSFORLESS 

Position: Technical Support Agent • 10/2020 – 09/2021
·	Processing customers’ requests through the service of e-mails and their technical support on hosting platforms;
·	Verification of clients based on established standards;
·	Research and solution of security requests, certification, communication and data transfer protocols, maintenance of the clients’ web and mail resources;