Position: sales/marketing/ customer support
Category: Other
English level: fluent
Years of experience: 3

A lot of experience in communicating with foreign clients in English, in particular from the USA, England, China and the United Arab Emirates
DATA EXPERT (4Writers), Lviv –  July 2020 - April 2023
      Customer Support Agent

•	Responded in English only to customer queries via phone calls, online chats, and messages and solved problems
•	Communicated with new and existing clients to answer their questions about company products and services
•	Assisted clients with placing orders and accessing company services
•	Calculated cost of the orders and prepared invoices for customers
•	Communicated with Writing Support Department to facilitate communication between customers and Writing Department
•	Created promotional codes and sent them to new and loyal clients
•	Made phone calls and wrote e-mails to clients to clarify order requirements and expectations and order cost and deadline
•	Created statistical reports about the work performed during the shifts
•	Checked completed orders to determine whether they meet requirements to ensure customer satisfaction
no coding and work in the office (remote only)