Position: Support/Account Manager
Category: Support
English level: fluent
Years of experience: 10

I am proud of the quality of support service which I provided, as a result - proud of the good relations with companies I worked and communicated with, and of course of a good image of our company which I have maintaining through many years till now.
SUPPORT/ACCOUNT MANAGER
(07.2018 - PRESENT)

Company: EasyStoneShop
Company products: SaaS platform subscriptions, SaaS platform web-addons)

Responsibilities:

1) Communication with customers (from the US, Canada, UK) by email, chat and phone, supporting the SaaS platform accounts through online chat, email or online demos. 

2) Providing customers with support for the purchased web addons of the SaaS platform. Processing requests from customers regarding addonss customization, regarding bugs and issues of the SaaS platform and its addons. Doing customization by myself or forwarding those requests to the project manager. Getting back to customers with results, maintaining of positive image of the company.

3) Doing upselling of our SaaS platform by offering customers to switch to bigger account plans, explaining benefits of this.

4) Taking part in the international exhibitions presenting the SaaS platform and its web-addons (latest exhibitions were IBS 2019 which took place in Las Vegas, Nevada and Coverings 2019 which took place in Orlando, Florida)

SALES MANAGER
(07.2013 - 07.2018)

Company: Atlasiko inc.
Company products: web design, software development, 3d renderings)

Responsibilities:
1) Lead generation, building long-lasting and trusting relations with customers.

2) Selling our web design, software development, 3d rendering services.

SKILLS & KNOWLEDGE

1) Higher education - Vinnytsia State Pedagogical University, the Institute of Foreign Languages.

2) English - fluent. Ukrainian - native.

3) Excellent communication skills (email, phone, online demos)

4) Active user of Google Docs, Gmail, Google Meetings, Zoom. Microsoft Office pack.

5) Basic knowledge of Wordpress management (Elementor, King Composer, WP Backery), basic knowledge of HTML.

6) Active user of Slack, Skype, other communicators, quickly learn to use new ones.

7) Active user of CRM systems (Podio), quickly learn to use new ones.

8) Active user of lead generating software ( Sales Navigator, Hunter, Dripify)
I would like to support interesting product or service with high value and use for people.