Position: Operational Manager
Category: Other
English level: upper
Years of experience: 5

I was employee #3 when I joined the team (3 people in total). Currently, there are 60+ people organized in 7 departments (support, sales, marketing, dev, finance, hr, and outreach). At the same time, we have preserved the quick exchange of information, quick decision-making, and zero bureaucracy. Built an accounting department from scratch, which generates +30% of service revenue monthly. Launched international versions of our saas platforms from idea to release + 20% turnover.
Chief Operational Manager, Paperjet Technologies LLC, Limassol, Cyprus, 05.2020 - till now. Influence Marketing Marketplace (Saas/AdTech)

- Managed day-to-day operations of the company, overseeing a team of 60 employees and ensuring high levels of productivity and quality.
- Develop and implement policies and procedures to improve operational efficiency and reduce costs.
- Build company departments from scratch (account manager department, technical support department, HR, outreach).
- Lead a role of a Product manager of the project.
Build a horizontal management model and team culture.
- Led cross-functional teams to drive strategic initiatives, including two new product launches and process improvement projects.
- Managed multiple projects simultaneously, ensuring on-time delivery and high quality.
- Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement and make data-driven decisions.
- Build strong relationships with stakeholders, including customers, vendors, and partners, to ensure successful outcomes.
- Manage the budget and allocate resources to maximize ROI.

Customer Support Manager, Paperjet Technologies LLC, Limassol, Cyprus, 10.2018 - 05.2020. Influence Marketing Marketplace (Saas/AdTech)

- Develop and implement processes and procedures to improve customer satisfaction, reduce response time, and increase efficiency.
- Collaborate with product development and marketing teams to resolve complex customer issues and drive customer success.
- Analyze customer data to identify trends and insights that inform product development and business strategy.
- Develop strong relationships with customers, vendors, and partners to ensure successful outcomes.

Sole enerprenure, Khmelnitsky, Ukraine, 05.2014 - 10.2018.
E-commerce

Head of Sales, Sirius Extrusion LLC, Khmelnytskyi, Ukraine, 02.2010 - 10.2015.
Polymer packaging production company.
Currently, I'm looking for a challenging position as an Operational Manager / Head of Operations in a dynamic start-up environment where I can utilize my skills in operations management, project and product management, and team leadership to drive success.