Position: Senior IT specialist (Regional Infrastructure Manager)
Category: Support
English level: fluent
Years of experience: 11

Global Service Desk implementation 2014 - most successful implementation in the region. Local implementation of Information Protection Awareness program reduced security incidents.  99,99% uptime of local business application where I am a System Lead. Successful completion internal IT audits without major observations for last few years. Successful held IT audits in other countries.  Budget management efficiency last 4 years
I have been working in IT for almost 10 years. I started in 1-st level support, now i am responsible for enabling of all aspects of IT in general. I am very experienced in troubleshooting and root cause analysis. I am also experienced in developing and conducting trainings for employees and preparing articles for knowledge bases for service desk and quality assurance of help desk. I took part in a different projects on a global level. Enjoy business demand management and internal IT audits holding. I like work close to customers.
I am interested in long-term employment where I can improve my professional skills and continue to grow. Ii would like to develop myself in the following positions: business application manager, IT business partner. Quality assurance of Help Desk. IT manager or related to my experience.