Position: Technical Support
Category: Support
English level: intermediate
Years of experience: 2

Raising and installing Grafana:
- Placing it on the server or on the pc itself. 
- Connecting to Prometheus. 
- Reading data from the PC or the server itself. 
- Customizing the dashboard and notifications depending on the request. 
- Connecting a telegram bot to send notifications about errors or changes in indicators. 
Working with products such as:
- Cloudflare, Godaddy, Namecheap
- Placing domains on these products. 
- Setting up DNS, prescribing records. 
Raising resources on FASTPANEL support their installation of SSL certificates. 
From my qualities:
- Communicability. 
- If I have a task in front of me to achieve its realization, to understand the reasons, do everything possible that the functionality would work. 
- Responsibility. 
- Making quick decisions that they would be optimal and correct. 
- Creativity. 
- Resourcefulness. 
- Good sense of humor)
Technical support for several products at one time
- Work with API documentation. 
- Integration of VOIP and PSP (payment systems). 
- Working with PHP code, making small practices as well as working in the front end. 
- Work with SQL and Postgres SQL databases. 
- Processing tickets, creating tickets and writing technical tasks (Jira, Atlassian). 
- Writing product manuals. 
- Working with such products as Deployer, Grafana, Docker
- Ability to read and create logs in Elastic, as well as creating dashboards for tracking metrics. 
- Configuring mail, corporate mail, SMTP, IMAP, POP configuration. 
- Configuration of corporate equipment, as well as its support and maintenance.
- Ordering and processing in Postman