Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 6

Implemented SWOT-analysis.
Got a $330000 monthly profit because of the supply-chain managing inside the department of 5 people.
Team efforts achieved a contract from Uber Freight and Amazon for an exclusive delivery lane.
A decreased retention rate of employees of one of the clients.
I started my way as a logistics customer support representative in 2016 right after my university dropout. Worked with US/Canada/Mexico customers. In 1 year I was promoted to Fleet Coordinator and started not only providing customer service options but also getting new contracts and new load opportunities from the clients. I had a small team of 5 people and our team usually worked with big US customers such as Uber Freight, Amazon, and SpaceX, our main goal here was to provide the best possible service and the fastest options to deliver them freights. 

After it, I decided to move forward to get new experience and develop myself as a manager, and was hired as Operations Manager (also in a logistics company). I was involved in hiring/training/termination processes, created employee development plans, worked on guides, and implemented new features that might evolve us as a company. This company was closed by its owner because he decided that this business is not interesting to him anymore and I was hired by an outsourcing company after it. 

I wanted to move away from logistics and made my horizons wider to be able to gain more experience. I worked with 5 US projects inside the administration team of an outsourcing company as a Customer Success Manager. My main goals were upselling, team development, and new clients onboarding, I also worked closely with Recruitment, HRBP/HRPP, Finance department, guiding them on my own projects if needed. And at the same time, I worked with my own teams on the projects.
Catching the "red flags", working closely with clients to develop their own strategies, fixing any escalations, distributing the workload between employees, and working on the reports - this was my daily routine.

Also, I tried to switch to Project Management and started to work in a digital agency for half-time but because of the war agency decided to stop providing the services and struggled without new clients so we part ways. 

In addition, I tried myself in a game development studio as a Team Manager of a 3D Team, worked there for 3 months but the studio decided to not close my probation period. But I got a recommendation from them to start my way as a Project Manager in gamedev - which is at least a good point in this case

Currently, Im looking for Customer Service Manager/Team Manager/Project Manager positions and want to grow as a professional in this way.

My day-to-day tools are:
Salesforce
Jira/Confluence
ClickUp/Notion
Google Workspace/MS Office