Position: Customer Support
Category: Support
English level: upper
Years of experience: 3

I had experience with projects and their implementation (GSTD, DMAIC, LEAN as project lead and as project team member, also i had experience with activity transfer between HR and other streams. Worked as one of operational lead (problem solver) in team and as mentor for newcomers in team.
Last experience ERP Support Business Analyst
Working in Acumatica tool.
Customer support with different cases.
System configuration (Guidance, Training, Report writing, Managing change requests).
Support the project implementation team with a wide variety of tasks such as system configuration, documentation writing, testing, remote client training and problem solving.
I worked as senior customer support specialist
•	Managing internal and external user accounts (from hire date to end of employment); 
•	Support with different cases for clients from many countries (client oriented via tickets) Service Now, Service Manager;
•	Supporting with projects and their implementation (GSTD, DMAIC, LEAN etc); 
•	Supporting with activity transfer between HR and other streams.
•	Working as one of operational lead (problem solver) in team and as mentor for newcomers in team.
•	Supporting with standard routines writing and updates (also with HR reports preparation).
•	Working with SAP system, Success Factor, Active Directory database, D1IM and many more tools. 

Computer skills:
Proficient with SAP, Active directory (database), Service Now (ticketing system),
Service Manager, Success Factor, O365, Exchange, D1IM system, also I have some experience with Microsoft Office package tools and other tools.

Personal skills:	
•	I`m honest and responsible person.  I have analytical, initiative\leadership skills and for me
quality of my work is very important. All my task I do on time. 

•	Ready for flexible schedule, have possibility to move and travel. No bad habits. I bring creative solutions from the idea phase to fruition.

•	I always strive for excellence in the profession. Open for new information and skills as well as interested in additional education, experience and knowledge (which consider as core values).
I expect stable work also for me very important is transparent and fair possibility to grow personally. Second is to have clear understanding what is company goals and where we go.