Position: Customer support manager
Category: Support
English level: upper
Years of experience: 3

- Developed and implemented KPIs for the customer support team from 0
- Created a system for evaluating the quality of agents' work and implemented it in the business process.  Due to which the level of client trust increased by 40%. 
- Solved non-standard cases with clients
- I combine creativity, technology and economy to obtain the best result of the team's work
- Languages:
• English (Upper-Intermediate)
• Ukranian (Native)
• Spanish (Intermediate)
• Russian (Fluent)
At my last place of work, my duties included:
- Led a strong support team conducive to the company's success.
- Monitored the performance of customer support team members and worked to increase team
morale and motivation.
- Implemented effective management techniques and strategies.
- Communicated effectively with colleagues and superiors.
- Exuded friendliness, professionalism, and enthusiasm for the company mission.
- Attended workshops and conferences centered around increasing customer service skills.
- Led recruitment efforts and training of new employees.
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Implementation and maintenance of KPI
- Checking the quality of the work of agents and customer satisfaction
- Optimization of operational decisions in customer service

You can see more info in my CV.

I am currently looking for the position of customer support manager, customer support supervisor or customer support team leader.  Also, based on my experience, I am ready to consider other relevant offers.