Position: Customer Support
Category: Support
English level: fluent
Years of experience: 11


• clients' support (e-mail and phone conversations, sending ticket reports, invoicing, deliveries, response to inquiries);
• cooperation with foreign suppliers (order placement, stock replenishment, arranging documents for import)
• agreements' administration SLA/OLA (editing, negotiating terms and revisions, arranging signing, filing, fulfilment control);
• work on HUB KPI reports, editing documents, making translations;
• work in different portals: Open Ears, CWA, Salesforce, Service Cloud, SAX regarding creation of customers’ projects, editing data, reports;
• work in ITS ticket system, regarding creating and editing data for  IT services supplied by the company and for the tickets received from the customers.