Position: customer support
Category: Support
English level: intermediate
Years of experience: 7

During the years of work in the field of public tenders, I have well studied the business requests of clients and applied this knowledge to improve the product for both clients and employees of the electronic platform Zakupki.Prom.ua. Developed and took part in the recording of the online video course "Participation in tenders: from the first step to victory". I helped my clients with signing multi-million contracts. I have experience in writing articles for the educational portal prozakupki.prom.ua for clients. Actively participated as part of the organizing committee in the Forum-Zakupki business forums (2015-2022)
Customer support and development specialist, LLC "Zakupki.Prom.ua".
- Consulting clients on the functionality of the procurement platform and providing them with full support at all stages of the tender.
- Building and maintaining positive long-term relationships with key customers.
- Providing clients retention retention and income growth (From UAH 500,000 per month to UAH 2.5 million).
- Doing up-sales and cross sales within my client base.
- Working with client complaints. Organizing the problem solving process in cooperation with other departments such as legal, technical, financial and accounting.
- Collecting advises and propositions for service development. Finding ways how to implement their ideas.
- Providing client support for non resident companies. Arranging meetings and presentations.