Position: SDR Team Lead/SDR
Category: Sales
English level: upper
Years of experience: 1.5

Email Marketing Certified by HubSpot;
HubSpot Sales Software Certified by HubSpot;
Google Data Studio certified by Google.
Team Captain/Sr. SDR, Kyiv

- Manage, organize and oversee an SDR team;
- Monitor tasks’ progress and deadlines;
- Monitor team members' participation and engagement; organize and provide training to the team members when required;
- Establish and support a friendly atmosphere and ensure smooth communication process inside the team;
- Manage the flow of day-to-day operations;
- Create and manage the team’s statistics/ KPIs;
- Mediate SDR and CSM

Senior Sales Development Manager (SDR)   Feb 2019 - Present

Responsibilities:
• Prospecting into multiple organizations via networking and utilizing Internet information sources;
• Articulating the Company’s value proposition to decision-makers across multiple industries to assess buying interest;
• Making calls to build and manage lead development pipeline;
• Providing weekly activity reports to the client;
• Running outbound calling campaigns to generate new sales prospects;
• Complete accurate tracking of communication in CRM;
• Working with existing teams to design specific outbound efforts;
• Scheduling appointments with potential customers.


Risk Management Expert (Dispute Manager)		Aug 2017 - Oct 2018 
(Senior billing expert from Apr, 17, 2017)

•	Customer Support Department - Representative of the Billing (Dispute) Team. Develop Refund and Recovery policies and procedures and related job aids for the Team.
•	Oversee, research, and investigate all aspects of the process, including data entry, decisions, and correspondence to ensure accurate and timely resolution to provider disputes.
•	Working with problematic clients. Oversee, research, and investigate the Refund and Recovery process.
•	 Identify, track, and manage claim adjustment projects that may be required to correct claims issues.
•	Regular work-performance improvement training. 
•	Coordinate and conduct training for new and existing staff to meet regulatory requirements.

Education:

Sukhomlinskii National University  (Mykolaiv, 2012- 2016)
Bachelor, Germanic Philology (English)

Language skills
English - Upper-intermediate 
*I can be interviewed in this language