Position: Support Engineer
Category: Support
English level: fluent
Years of experience: 2.5


Ciklum 2018-2021  Greensill Project

Dnipro,Ukraine. Support Engineer 

l3,l2 and l1 support

Troubleshooting issues via Jira related to SQL queries, AWS account issues (reading logs and analyzing), JIRA/confluence/bitbucket related issues(accounts and projects), working with financial transactions, communicating and troubleshooting with customers via phone and other resources 

Educating new team members

Working as support engineer, also as team lead on a regular basis

Planning on educating and further work as DevOps
I don't prefer outbound/inbound calls