Position: Business Analyst
Category: Support
English level: intermediate
Years of experience: 3

A SAP logic bug was found and fixed.
Workflows fix that resulted in a decrease in FTE.(Was 18 now 8)
For the last 3 years he worked in project teams. 2 years working with b2b platform for our clients. For the past year, I have worked with a team that studied the process and made changes to improve the process, reduce fte, and propose system changes where required.