Position: Account Manager/Customer Success Manager/Junior Project Manager
Category: Support
English level: fluent
Years of experience: 8


Key responsibilities along the most of the projects in my experience:

- maintaining trustful and long-lasting business relations with the customers;
- troubleshooting of customers' issues;
- coordinating the projects of clients' connection and interaction with our online platform and services;
- communications with the developers' team;
- sales and retention activities;
- dealing with the sales documentation: agreements, contracts, Invoices;
- Zoho, Jira, Confluence, SAP, 1C, etc. 

At the moment I have a strong desire to develop in the project management direction.