Position: Customer support manager / Recruiter
Category: Support
English level: fluent
Years of experience: 1


Throughout the year, I held the role of customer support manager and customer service for two distinct projects. During this time, I developed a mastery of effective communication skills through my frequent interaction with customers and the resolution of their inquiries.

First project: I assisted Ukrainian refugees and foreigners in finding jobs in the Netherlands. I communicated with them through Gmail and conducted interviews via phone calls. I entered all the job seekers' data into the CRM system (Hubspot) and worked with the recruiting system (JazzHR). In general, I held the role of a Recruiter as well.

Second project: I worked with Shopify and the Faire systems, representing an online store in the US market. My role involved adding products, accepting orders, creating collections and email marketing, and setting prices, and rules for promotions. I also assisted in solving problems and answering customer requirements. I communicated with people and the warehouse through Outlook.