Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 5


•SoftConstruct
Marketing Coordinator/ Operations Specialist 
06/2021 – Present

Operations and marketing coordination within the startup responsible for the the German market: 
Worked on marketing campaigns in collaboration with CRM team, designers, web animation and content management teams. Testing and optimizing SW work with manual software testing tools and collaborating with SEO team. Review and request performance of regulatory requirements to deliver a high quality and well performing product to our clients. Ensure internal communication with all stakeholders by organizing and leading meetings and phone calls. Utilization of Use Cases to illustrate all product requirements that must be met by the responsible team.

•German Business Association NGO 
Project Manager
04/2021 – 12/2022

Leading and executing projects in the enterprise and business sectors.
Worked on various projects in the fields of business and economics with sector-specific research and analysis. Implementation and completion of projects for Senior Expert Service, Fruit Logistica, Bayern International, Berlin Economics. Review and evaluation and conducting individual requests from members and external companies (mostly of German origin).
Editing of the website on TYPO3 and WordPress, creation of monthly newsletters about the business news and activities of the German Business Association.

•SoftConstruct
Customer Support Agent 12/2020– 03/2021

Organized customer support process for German and Armenian markets in German, English and Armenian

•DAAD IC Yerevan/ German Academic Exchange Service 
Programm Coordinator
05/2019– 09/2021
Programm Coordinator and Consultant in educational sector

•History Museum of Armenia 
Museum Guide
03/2017– 05/2019

Organized guided tours for German speaking visitors