Position: Product manager
Category: Other
English level: fluent
Years of experience: 5

Created new feature for showing Known Issues that have Workarounds for users. Which reduced number of user requests to 40% in three months.
Implement new flows of troubleshooting (track error through Grafana, Quix queries for measuring estimated number of users affected by specific issue).
In IT for 5 years, speak English fluently and work in an international environment. Started as a Customer Support Agent. Past 4 years in the Support QA team as Tech Lead for several Products. Looking for an opportunity to switch to Product Manager as I want to be closer to the users and make an impact on user journey.