Position: Technical Support
Category: Support
English level: upper
Years of experience: 3


I am self-motivated team player who works well independently with minimal supervision and also within the team, highly adaptable individual who takes initiative in resolving customer problems while maintaining a focus on quality work product and service standards.

Subject Matter Knowledge / Expertise

•	Experience with monitoring and logging systems (Nagios, GrayLog, Grafana, ELK, Icinga)
•	Experience with Active Directory
•	Experience with SIEM (Azure Sentinel, QRadar)
•	Communication skills and ability to work in a team as well as independently
•	Knowledge of Microsoft Office 2016, 365 and Windows OS
•	Familiarity with network (TCP\IP basis)
•	Knowledge of Python, Docker, Linux, Ubuntu
•	Expierence with SQL and databases
•	Knowledge of ITIL or alternative frameworks
•	Experience operating in a ticketing system like JIRA, Zendesk
•	Expierence with HTTP code and API
•	Excellent analytical skills, critical thinking
•	Very flexible and stress-resistant
•	Adaptable and fast at learning new things

August 2021 – now – Job title – L2 Technical Support, Pragmatic Play
Job Responsibilities
•	Monitoring of servers and services in Icinga, Grafana
•	Working with Postgress and Oracle SQL databases
•	Working with ELK logging system
•	Checking for network and client issues in logs
•	Bug reporting, testing products on test environment, check the performance of products on the client's site
•	Create and update databases on stage and production environments
•	Consulting and solving customer requests via Skype, Microsoft Teams
•	Working with API and HTTP requests
•	Create and manage tickets in Jira

January 2019 – August 2021 – Job title IT Engineer, Infopulse Ukraine
Job Responsibilities
•	Monitoring of servers and services in Nagios
•	Create and manage tickets in Jira and Zendesk
•	Remote support services via RDP, TeamViewer
•	User administration in AD
•	Working with SQL databases
•	Investigating malicious activity and other security events in QRadar and Azure Sentinel