Position: Support Engineer
Category: Support
English level: fluent
Years of experience: 5


Within these years I have obtained the following experience:
- supporting enterprises, partner companies and customers via Zoom, GoToMeeting, TeamViewer, SkypeforBusiness, MicrosoftTeams and Slack;
- working in shifts (24/7 support service);
- being the first line to take the requests from the premium customers around the world;
- providing learning remote sessions upon request;
- collecting system logs, using diagnostic tools
- working with regular expressions and understanding of HTML/XML/JSON;
- basic understanding of REST/SOAP API functionality;
- usage of Windows OS/Windows Server; AD; IIS; MySQL, MS SQL.
- QA/Testing;
- initiate bug fixes and features to improve product quality based on customer's point of view, treck their deployment
- networking with sales departments, experienced engineers and developers
Looking for new opportunities in Support.
Eager to learn and acquire new skills.
 If there is overtime, would prefer to have a bonus or within counted overtime hours get some days off.