Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 2.5

I monitored customer support metrics and KPIs, identifying areas for improvement, and implemented process improvements that reduced response times and increased customer satisfaction.
Furthermore, I developed and implemented new processes and reporting systems for the Customer Support team from scratch, allowing them to handle customer inquiries and requests more efficiently.
I also streamlined and automated the hiring and onboarding processes for the Support team, leading to a significant reduction in the time and effort required to onboard new team members. This automation ensured a more standardized and consistent approach to hiring, resulting in an overall improvement in the quality of new hires and team performance.
I worked on a major project in the US market. I rebuilt the entire system and oversaw the modification of all work processes to enhance workflow and boost productivity. I was responsible for managing the entire workflow, including team member hiring and overseeing the working process. Throughout my career, I maintained communication with overseas offices to keep them informed of all changes and the general workflow
I am looking for a long-term job where I can work on new projects, build new teams, or improve the workflow of an existing one. I aspire to create a positive and collaborative work environment that fosters open communication, teamwork, and cross-functional collaboration among all project team members.