Position: Team Lead
Category: Support
English level: intermediate
Years of experience: 2.5


•	Managing a team of customer support agents during a specific shift, ensuring that they meet performance targets and quality standards.
•	Handling technical issues that may arise during the shift, finding solutions quickly and effectively.
•	Providing great customer support and problem-solving skills, resolving complicated cases and customer inquiries.
•	Multitasking constantly to manage multiple tasks and priorities during the shift.
•	Demonstrating communication and leadership skills, providing coaching and feedback to agents to help them improve their performance.
•	Continuously learning and adapting to new technologies, processes, and customer needs.
•	Collaborating with other teams to identify areas for improvement and implement changes to increase efficiency and customer satisfaction.
•	Writing a report at the end of the shift regarding the tasks completed and the performance of the customer support agents, including any issues that arose and how they were resolved.