Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 1.5

- Successfully led a large call center team of over 100 operators.
- Implemented an improved data processing strategy, leading to a 26% increase in project revenue within one year and a 54% reduction in call volume.
- Contributed to the improvement of the company's CRM software by providing detailed specifications, enhancing usability and increasing operator efficiency.
- Managed call center documentation, improving information accuracy, and tracked development tasks in Jira, ensuring their timely completion.
- Created and maintained reports in the reporting system, enhancing workflow clarity and boosting the team's productivity.
- Maintained close collaboration with stakeholders on both sides, managing the day-to-day call center operations effectively.
I have over 6 years of diverse experience in project and team management roles in non-IT sphere.
Currently seeking to transition into an IT Project Management role. I have proven track record of
improving operational efficiency, revenue growth, and team performance through data-driven strategies
and strong leadership. I have been working on my professional development and have strong
understanding of current project management methodologies.
I expect to use and further develop my current project management skills through practical experiences. I want to have the opportunity for growth within the role and align the job with my long-term career goals. I'm looking for good environment for my professional development.