Position: Customer Support
Category: Support
English level: upper
Years of experience: 2.5

Identify gaps in processes
Use the basic functionality of Asana and Power BI
Cooperate with other directions if required to accomplish tickets effectively and efficiently
Take part in keeping the knowledge base up-to-date
Work on initiatives with the purpose of improvement of existing processes
Arrange of teambuilding for the team (SUP, Kayak, catering, mountain hiking, etc.)
I have been working in an internal support team for 2,5 years. 
I'm working with tickets from employees of our company. My main responsibility is to plan, delegate and control timely service providing. I also do an analysis of survey data every month and after I develop solutions that helped to build the process better. 

I'm an optimistic person with strong communication and analytical skills. Also as a hobby, I can arrange teambuilding or some activity for the team, I'm an excellent team player. 
I think my strongest skill is to try every time to develop myself, that is why I always show good performance in alone tasks and in teamwork. 

Will be nice to hear you, have a nice day!
I don't want to work from the office full-time. 
Now I work on Mac OS, so will be great to work with the same equipment.