Position: Customer Support, Client Manager
Category: Recruiter
English level: fluent
Years of experience: 6


2016 July – 2018 February employed in 24option

Compliance/Customer support representative. 

Principle duties: Processing customer requests via CRM Zendesk. Communication with client via phone, chat and emails. Verified confidential clients data according to KYC.

2018 October - 2020 October employed as English teacher in China, Vietnam, Thailand

2020 December - 2023 January employed as compliance onboarding support specialist in RBFC Global Limited (Fintech field)

First year
  
Managing CRM data and communication with affiliate departments according to the company due diligence.
Chats, emails and phone calls regarding client profiles 
KYC verification 

Second year 

As the Head of the Onboarding Support/Compliance Department, I successfully established the department from its inception.
Utilised multiple channels including work.ua and rabota.ua to close the required position.
Full life cycle recruiting for seven employees that’s met company standards for the position customer support and verification manager
30+ interviews with potential employees 
Trained, supported and followed up with an adaptation process. 


For 1 month employed as a recruiter for USA market logistic company.

Hiring drivers company, lease and operator: 53 foot trucks fully equipped with APU, fridge, etc.
Cold calling and hot leads received via indeed
Following up with company policy( minor accidents, violations, tickets and no SAP/DUI)



Education:

October 2012- October 2015 obtained BAS (Bachelor of Arts in Sport management) European University, Montreux

December 2008- June 2012 Obtained high school diploma in KIS (Kiev International school)


Other Qualifications:

Certificate in Sustainability Management “ILO” International Labour Organization