Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 4


Hi there!

I have 4 years of experience as a Customer Support Representative and currently, I am looking for new opportunities, especially as a Customer Support Lead, Head of Support, or other similar roles with options for professional growth.

My previous responsibilities were the following:
- processing and solving technical software issues, communicating with customers via ticket system, phone, and online chat;
- resolving urgent issues involving other team members;
- providing solutions to clients by identifying problems, researching answers, and guiding customers step-by-step;
- promoting and selling the company’s products and services, finding opportunities for upselling;
- analyzing customer support quality;
- training junior colleagues.

I would love to review all the relevant proposals.

Thanks!