Position: Salesforce Administrator/Engineer
Category: Salesforce
English level: fluent
Years of experience: 5

- English level - C2;
- Salesforce Certified Administrator.
- Salesforce Certified Service Cloud Consultant.
- Salesforce Certified Sales Cloud Consultant.
- Salesforce Certified Advanced Administrator.
Non-Profit Cloud:

	Administered databases for several non-profit organizations - mostly as a Salesforce Support specialist to fulfill variety of requests: creating users, migrating/entering data, implementing Workflow Rules, Processes, cleaning the database, building reports & dashboards, creating campaigns etc.;
	Worked with third-party integration services (Mailchimp, Zapier, FormAssembly, ConstantContact, WebConnex) to create and/or sync data with Salesforce instances;
	Provided on-demand Salesforce trainings for new employees.

Sales Cloud:

	Administered the Salesforce database on a daily basis, creating and updating users, profiles, objects, records, fields, page layouts, alerts, workflows, rules, processes, reports and dashboards as per the specific user's needs; mass-uploaded and updated the data.
	Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations (Zuora, Sertifi, Zendesk, Ebsta, LinkedIn Sales Navigator, Marketo, Intercom).
	Coordinated and worked with the Sales team on database development timelines and project scope.
	Coordinated and worked with the Marketing team to identify and support business process requirements and development needs; created and run prospect/customer campaigns in Salesforce and Marketo.
	Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
	Administered, supported and monitored databases by proactively resolving database issues and maintaining data clean and up-to-date.
	Created and modified quotes for the Sales team to be further sent to the customer.
	Kept in touch with the Customer Care managers of the third-party tools that were being used alongside Salesforce CRM, discussed the agreements and renewals.