Position: Business Analyst / CRM Consultant
Category: Business Analyst
English level: pre
Years of experience: 6

Building trusting relationships with clients based on defending their interests.
Self-learning new technologies (Power Automate, Integrations, etc.).
A high-quality system was built from scratch in a new domain. The best CRM in the industry at the time.
Experience working on internal projects, in an integrator company and a product company.
As a Business Analyst in a product company (banking):
- clarification and detail of customer requirements 
- determination of the scope of necessary work
- creation technical specifications
- close working with development team
- participation in writing test cases

As a BA / CRM Consultant (above 10 projects) and as a Project Manager (two projects):
- Elicitation and management of business requirements.
- Planning and design.
- Deployment and customization of systems & solutions.
- Integration with third party resources & Development (low code).
- Setting tasks for developers.
- Data migration
- Testing.
- Customer support.
- Training.
- Mentorship.
Used tools: MS Dynamics CRM, Power Automate (low code), Draw.io, Power BI, Postman