Position: Customer Success manager
Category: Support
English level: fluent
Years of experience: 5

During the last 2,5 years as a Customer Success manager I have been:

1) Running a portfolio of 15 high-touch customers;
2) Growing my clients' businesses and, therefore, increasing the company's MRR;
3) Keeping retention at 95% level;
4) Developing strong and friendly relations with my clients and staying their trusted advisor;
5) Constantly increasing industry expertise by engaging with partners and attending industry events.
Customer-facing roles professional with more than seven years of experience in sales, customer success, and service. 
For the last 4 years, I have been working with B2B clients with SaaS solutions, helping them adopt and engage with different digital marketing solutions.
Markets: USA, Europe. 

Previous role (2,1 years) - Customer Success Team Lead.
Functions:
1) Customer Success Team Mentoring;
2) New clients onboarding;
3) Proactive service for mid- and enterprise clients;
4) Regular business reviews and strategic planning with clients;
5) Cross-department collaboration to ensure the best-in-class customer experience.

Previous Role (1,3 years) - Business Development Manager (Senior) 
Functions:
1) Presentations and negotiations with potential customers;
2) New clients acquiring;
3) Clients onboarding; 
4) Customer success and service with ongoing clients; 
5) Retention and new biz development.
I am looking to explore new areas of professional growth gaining more expertise in providing awesome customer success services. 

Key criteria:
- flexible working hours;
- active and friendly team;
- remote/hybrid work.