Position: Support Engineer
Category: Sysadmin
English level: upper
Years of experience: 11


Working as Support Engineer for about 10 years, resolving Customers' Jira tickets and
reproduced issues in different environments. Clearly documented cases with troubleshooting steps, recommendations, and resolutions. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Supported software and hardware, operating systems, and network communications by troubleshooting related issues. Configured and maintained, server(s), workstation(s), mobile devices, SSL certificates, group policies, and others. Provide customer support for Elasticsearch, Kibana, Kubernetes, and AWS. Address concerns and communicate with customers through Drift, Pure Chat, Jira Service Desk, and Zendesk. Contribute to Confluence documentation and bug fixes through GitHub. Worked with Blockchain technologies and re-wrote Terraform scripts to run infrastructure for its environment.