Position: key account manager
Category: Support
English level: upper
Years of experience: 4

- Managed up to 150 business accounts at the same time
- Performed full set up of the company products (Booking Engine, Channel Manager)
- Investigated and resolved customers' issues via telephone, email, Skype. Introduced new features and best practices to customers
- Delivered training to new and/or existing customers
- Organized training manuals for the team and customers
3+ years in B2B Customer Support. I am attentive to details with a strong analytical mindset, and a creative approach in resolving complex issues. Have good organizational and time management skills, with the ability to deliver quality results and prioritize workload. Proactive, positive, love effective solutions, self-organized team player.
Medium-sized or big international company, with interesting challenging tasks and correspondent pay.