Position: Customer Support/Success
Category: Support
English level: fluent
Years of experience: 3


I'm a customer success professional with almost three years of experience in the blockchain sector, where I have helped customers learn about and manage their crypto assets with ease and confidence.
I have provided excellent customer service and support through various channels, such as email, chat, and social media. I have also created and updated educational and engaging content, such as a knowledge base, blog and social media posts, and newsletters. I am proficient in using various tools such as ClickUp, Jira, Notion, DataGrip, Google Play Console, PowerBI, Gumroad, Zendesk, and Discord, which I have used to handle complex and sensitive issues such as lost funds, security breaches, and technical glitches. I also analyzed customer feedback and metrics, such as CSAT and retention rate, to identify areas for improvement and implement solutions.
I have a passion for learning and growing, both personally and professionally. I have acquired skills in salesforce, product management, and digital marketing through online courses and certifications. I have also worked in different related roles such as digital marketer, content writer, community manager, customer success manager, and project manager.