Position: Product Owner
Category: Project Manager
English level: upper
Years of experience: 11

Trainings and Courses
SCRUM Ukraine:
Agile and Scrum Fundamentals, 2018
IATA Training & Development Institute:
IATA/UFTAA Foundation & EBT Course, 2011
University of Alberta on Coursera:
Software Processes and Agile Practices by University of Alberta on Coursera, 2017
•	Processes and Practices
•	Software Engineering Activities
•	Process Models (Linear Models; Spiral Model; Unified Process; Prototyping)
•	Agile Practices
•	Extreme Programming
•	Scrum
•	Agile Variations and Lean Software Development
•	Kanban
University of Alberta on Coursera:
Client Needs and Software Requirements, 2017
•	Create clear requirements to drive effective software development
•	Visualize client needs using low-fidelity prototypes
•	Maximize the effectiveness of client interactions
•	Adapt to changing product requirements
Prometheus Online Courses:
Foundations of Information Security, 2015
Introduction to the theory of constraints and thought processes as a powerful approach to business, 2015
Finance management, 2014
Knowledge Inside You:
Client-oriented Service Course, 2010
Training Center Of Air Tickets Sales Personnel:
The International Passenger Tariffs and Transportation Course, 2009
Amadeus Ukraine:
Amadeus Basic Course, 2005
Amadeus Central Ticketing Course, 2005
Amadeus One View CRM e-Training (Deployment), 2013
Amadeus Selling Platform Connect Certification, 2015
SMC SECO Troubleshooting for ACO Helpdesk, 2016
Amadeus Security Management Certification for ACOs, 2016
Amadeus Selling Platform Connect Productivity Suite, 2017
More than 10 years of experience in international IT company - customer support specialist, training specialist and manager of training department;  position of integration consultant - management of technical side of the integration projects; solution delivery manager (web services integration); last position - Product owner.
In customer support department - support all existing products (phone calls, e-mails communication), maintaining a series of projects of the integrations online solutions for air bookings (travel agencies). In addition to communicating with the client, collecting requirements, communicating with the business (managers), engaged in setting tasks for development teams (Mantis, Jira, Confluence) to finalize the products. 
Strong communication skills in negotiations with a client (for a long time engaged in conducting trainings and presentations, management of training department), business correspondence, teamwork. 
For the last 4 years, I have been managing the technical side of the projects to integrate web services (XML) of several travel services (hotels, railway). Mainly leading foreign projects(worldwide), I have many integrated projects for travel agencies such as - Omio (GoEuro), Ctrip, 12GoAsia, Alta Booking. 
There is an experience in working in parallel with several Scrum development teams. 
Last position - Product Owner (CRM project).