Position: Customer Success
Category: Support
English level: fluent
Years of experience: 4


NDA Affiliate Network, Remote– Affiliate / Product Management
January 2021 - January 2020
Led a team of 5 people: 1 Fullstack, 2 Front-End devs, Designer, and a manual QA
fronting as a Project manager, non-technical Product Manager
Created product roadmap and made sure deadlines are followed 
Basically was overseeing everything from development to design to affiliate business models, to communication with the internal media-buying team, to coming up with marketing budget for promotion of the affiliate network


SalesDoubler, Kyiv  – Affiliate Manager 
February  2019 - Jun 2020
Everything related to affiliate support management and new campaigns data analyticmetrics s by as eCPC, CR, Approve Rate, CPA, CTR  etc.
Facilitated growth for webmasters, reached $350 000 gross revenue in 8 months. 
Achieved individual progress of an affiliate I guided from $2k to $40 000 over 6 months
Developed a conversion forecast system with a team of 3 colleagues. The return is yet to be defined

Wentrum, Kyiv – Customer support/sales specialist
January 2017 – August 2018
Processed tickets, incoming chats, emails, returned calls on inbound leads and reactivated user base over the phone
Increased company's revenue upselling for up to 50% off the base price
Reached 70% customer on-boarding rate over the period of last 5 months, whereas the median was 55%
No cold calling