Position: Technical support team lead
Category: Support
English level: upper
Years of experience: 8


Technical Support Team lead
-	Overseeing the day-to-day operations of the Technical Support Team 
-	Acting as a senior agent driving customer satisfaction through customer support 
-	Being the point of contact when it comes to technical escalations 
-	On-boarding  new technical support team members 
-	Being actively involved with the operational delivery of new products and feature releases 
-	Creating relevant support material for the team 
-	Assisting in the creation and implementation of customer self-service material and tools 
-	Implementing necessary preventive measures to reduce customer faults and issues 
-	Evaluating and analyzing Salesforce case trends to prevent future issues