Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 1.5


I had a great experience working in a multinational investment company. My tasks were to help the users with different types of issues through chats and emails.
I worked in three different fields based on my achievements in the work. 
-Firstly I was working with Tier 1 inquiries related to the verification/login process. 
-Secondly, I worked with a financial team with inquiries regarding deposits and withdrawals.
-Thirdly, I worked on the Tier 3 queue with the most challenging trading problems. Understand and analyze customer problems, and find appropriate and acceptable solutions. 

As well, I was the Team Lead assistant and I was responsible for helping and supporting my team members with different types of inquiries regarding work cases. Also, I provided great support and mentoring for the newcomers.