Position: Support Engineer
Category: Support
English level: upper
Years of experience: 10


Work Experience
 -5 month as IT teacher in Beteseb Academy September 2010- February 2011.
-Senior Software Implementer at Professional Electronic Data Systems PLC since July, 2012 - Nov, 2019
-Network Engineer and Software Technical Consultant at Sivatex IT Solutions since Nov, 2019 -
July 2022
-Support Engineer - Financial Solutions at Safaricom Telecommunication Ethiopia from July 04, 2022 - Current
Responsibilities
Providing technical support or guidance by resolving the technical problem of the customer through
emails, phone calls, and by in person
Providing training programs to the customers for using the different software and hardware products
Identifying the technical problem and resolving it or directing customers that how to solve the
problem
Examining the operating system of computer and installing software in the computer
Changing the parts of the computer for resolving the technical problems if required
Comprehending the problem, fixing it, and resolving it as well as troubleshooting the system and
network problems
Communicating with clients regarding the technical problem they are facing and solving it
Network implementation and troubleshooting
Site to Site vpn configuration and implementation.
Summary of Skills
• Excellent Software Testing skills
• Excellent communication and written skills as well as technical skills
• Problem solving skills and good organizational skills
• Ability to handle the clients and solve his/her queries
• Knowledge of Internet and computer hardware and software as well as an ability to analyze the
problem
• Ability to guide the client for resolving the technical problems and good interpersonal skills
• Good organizational skills and ability to provide the best service to the clients
• Ability to think critically and research as well as an ability to maintain the data
• Ability to provide the technical support to the clients and ability to grasp as well as follow the
instructions
• Ability to maintain the computer system and networks of the organization
• Ability to present the technical information to the clients for the effective results