Position: COO, CFO, Managing Director, Delivery Director
Category: Other
English level: fluent
Years of experience: 11

- Delivery volume growth from 30,000 hours to 150,000 hours in one year
- Shaping the team through interviewing, testing, and hiring candidates
- Design and organization of training including cooperation and negotiation with internal and external trainers
- Initial build-up and constant expansion of the service portfolio, including driving the technical specifications
- Tailoring of the workflow tool to meet the needs of the department, including identification of required changes, drafting of documentation, close cooperation with IT specialists responsible for the development, implementation, and user testing
- A successful launch of Service Delivery within 3 months of starting on the position
- Identification and implementation of solutions to resolve operational bottlenecks
- Developing internal reporting dashboards using Power BI data visualization/data analytics solution
- Achieving a 10% increase in process efficiency through automation.
8+ years in public accounting primarily focused on large financial sector clients. Skills developed: audit, financial and management reporting, IFRS, etc. 

4+ years in business process outsourcing / shared services: established from scratch and led a service delivery center for a large professional services firm. Skills developed: service delivery, business operations design from scratch, business ramp up, people management, business strategy, operational management, risk and compliance, business development, continuous improvement, financial and management reporting etc. 

4 years spent living abroad: the US and Europe.
Challenging tasks and good team are the main priority