Position: Manager, Head of Support Team, Team leader
Category: Support
English level: upper
Years of experience: 11


Last 23 years leading Technical support team as Head and Team leader. Starting from 2017 created new support team of 12 employees from scratch (hiring, conducting technical interview, training and mentoring, organizing processes, inter-department communication). Focusing on customer success and considering Team's work and life balance delivering world-wide excellent services related to ABBYY software. Softly mentoring and motivating colleagues so having best feedback from co-workers. Able to find unusual solutions and solve problems at high quality standards. Worked in multicultural and international environments in global company. 
Strong analytical and problem-solving skills, education in IT (cybernetics).
Understanding of: 
- programming principles (1-year programming experience in the beginning), algorithms, software, hardware, LAN, protocols, drivers, database, knowledgebase, etc. 
- leadership, agile/scrum approach, KPI/OKR