Position: Customer Success Team Lead / Project Manager
Category: Support
English level: fluent
Years of experience: 4

I worked in a multicultural environment, including abroad. Fluent English and exceptional presentation skills are my fortes. I've got solid knowledge of requirements elicitation and Agile software development. Among achievements I can distinguish high grades on performance reviews; always having progress reports accurate; successful CRM implementation; being a coach and a good buddy to junior colleagues.
Currently, I manage a community of tech-savvy like-minded people across different platforms whilst being a citizen developer (chat bots; live conversation flow set up, etc.). I've got a hands-on experience in email marketing campaigns and its performance tracking. I am skilled in educating people and presenting information which, if done well, is a prerequisite for acquiring new prospects and customers. Conducted more than 60 live demos of the platform and onboarded quite a number of new clients.

I used to manage a micro team of 4 people which included task allocation, one2one reviews, task performance tracking, etc. Supervised 4 tax projects simultaneously with a sharp focus on each individual case to ensure timely delivery.

Overall, I have 3,5 year experience (1+ year with web application and digital banking service).

Previously, I occupied the positions of Onboarding Specialist, Client Manager, Account Manager. Have successfully completed online courses on software development product management and Python Basics.
I expect at least 60% English-speaking environment. My high priority is to exploit my spoken English skills and cultivate healthy management where feedback is given on permanent basis, project goals are met because co-workers are engaged and motivated, and career opportunities are real, not just in a job advertisement.

I dislike any sales-related occupations or blockchain related but indulge in the intersection of management, client coordination, support and technologies.