Position: Customer care agent
Category: Other
English level: fluent
Years of experience: 11

- Helped to negotiate, draft and finalize several big international contacts
- Completed several business plans and feasibility studies that led to multi-million loans and investments from world's biggest banks and financial institutions
Artem  
		
Location:	Kharkiv	
Relocation: Kyiv	

Objective

To join a team of success-oriented people in a culture where achievement is encouraged and rewarded

  Summary

Customer care agent with wide and long-standing experience in legal, commercial and technical fields. Passionate about helping a company to grow successfully


 Experience
  
Exports/Imports manager
Apr 2012 - present time (8 years 8 months)
Ukrenergochermet
100 to 250 employees (Engineering)    
- Preparation and fulfillment of international contracts in the framework of 
- Project Management Office (PMO) 
- Marketing research
- Negotiations with foreign partners
- Preparation of commercial offers and tender documents 
- Drafting of international contracts. 

Project coordinator
Nov 2008 - Mar 2012 (3 years 5 months)
ecoFridge (EBRD project) 
20 to 50 employees (Manufacturing) 
In English: 
- Coordinated multiple projects concurrently (maintaining a command of details, timelines and next steps) 
- Anticipated and assisted in proactively solving problems 
- Initiated and maintained communications with customers  
- Ensured the day-to-day assignments were completed  
- Provided reports of activity on assigned contracts 
- Participated in the continuous updating and accurate generation of as-built documents 
-  Assisted with the research and prepared field change requests to resolve design issues.  
- Performed document control functions in accordance with on-site policy and procedures 
-  Organized, led and facilitated project-related meetings

Customer support agent
Oct 2008 - Nov 2009 (1 year 1 month)
Ukrainian technologies (Canada)
20	r 50 employees (IT)    
   - Participated in creation of templates
- Answered incoming tickets
- Rendered technical assistance to customers
- Processed refunds when necessary

Project coordinator for Ukraine
Sep 2002 - Oct 2008 (6 years 2 month)
The Solid Team (USA)
20 or less employees (Management consulting)    
Coordinated the operations and activities of The Solid Team in Ukraine. Major components of this position included: 
- Imports and exports in a variety of fields
- Management consulting
- Development of business plans and feasibility studies
- Project development
I have past experience in supporting customers that I am not currently 
utilizing. I enjoy communicating with people, but am in different business now.
In the next 12 months, I would like to be given some opportunities for management. In two years, my goal is to be in a management position 
supervising others. Beyond two years, my long-term goal is to achieve 
higher levels of responsibility in management and leadership. I hope to remain working at an IT company and grow my career here.
I would like to have opportunities to stretch my experience and skills by learning more about this business. I would also appreciate any special assignments or projects that would help me gain knowledge and leadership experience.