Position: Customer Support Supervisor, Customer Agent, Team Leader
Category: Support
English level: fluent
Years of experience: 3

Skilled and passionate young professional with 3+ years of experience in journalism and over 3 years of experience in customer support. Successfully worked under continuous pressure while delivering the best results. 
Oh, among that, I actually studied Business Communication in English before putting my skills to use. :)
Customer Support Representative , HEXA 
Kyiv, Ukraine
- Was rapidly promoted to the position of Shift Team Leader with a KPI of 0.
- Worked well independently and on a team to solve problems and crisis situations.
- Assisted customers via messages, Emails and phone calls in English.
- Provided superior customer service to 200+ clients daily by addressing all questions and concerns.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Successfully trained and supervised 20+ new employees in 6 months span.
Seeking to use my fluent English and my advanced Communication Skills to effectively serve your company. Dedicated, hardworking and committed to becoming a valuable team member. I must say, I would prefer to exclude night shifts from my schedule.