Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 2

Notable Soft Skills:

Customer Focus: I consistently exhibit politeness and prioritize finding reasonable solutions to address any customer concerns. My approach is consistently customer-oriented.

Collaboration: I actively cooperate with other departments, as well as SL/TL (Service Level/Team Leads), to conduct thorough investigations and arrive at customer-centric solutions.

Effective Communication: I deliver well-structured responses, employing clear language and remaining responsive to feedback. Additionally, I am unafraid to express my opinions when necessary.

Action-Oriented: Demonstrating independence and a strong desire for self-improvement, I proactively offer assistance and drive progress.

Situational Adaptability: I possess the ability to approach various types of cases, remaining resilient in high-stress situations.

Nimble Learning: I quickly assimilate new information and readily incorporate feedback, even while on the job, making learning a seamless process.

Tech Smart: I possess a deep understanding of systems, enabling me to resolve technical questions and issues effectively through collaboration with other departments.

Drive for Results: I consistently strive to enhance performance outcomes and work diligently towards achieving established goals.

Accountability: Meeting deadlines and responding actively to requests from TLs are second nature to me, ensuring a responsible and reliable work ethic.

Calculated Risk-Taking: My excellent critical thinking skills enable me to take well-considered risks when appropriate.
For approximately two years, I have been employed at Namecheap as a Customer Support Representative, specializing in the Hosting department. During this time, my primary responsibility has been providing assistance to clients through HelpDesk, addressing their inquiries, and fulfilling requests related to hosting matters, such as modifying nameservers and DNS records, configuring emails, and navigating control panels like cPanel. I am well-versed in various technologies and services, including Jira, Confluence, Trello, cPanel, WordPress, Kayako (ticket system), Thunderbird, and Whois.

I take great delight in working in the realm of Customer/Technical Support, and I am deeply motivated to further advance and excel in this field.
My expectations: 
- efficient cooperation with the company;
- stable income payment;
- the ability to go on vacation, take sick leaves, and weekends for holidays in Ukraine;
- flexible work schedule (optional);

Would be appreciated:
- free English lessons and Speaking Clubs, useful and entertaining master classes, online team building for communication;
- partner discounts.