Position: DevOps engineer
Category: DevOps
English level: intermediate
Years of experience: 3


EPAM L2 Infrastructure support:
Participation: In the current project, I`m actively participating in the knowledge acquisition/knowledge transfer sessions to gain a full understanding of the application. I have worked to improve my triage and troubleshooting skills as incidents are assigned to the L2 support team.

Accomplishments:
• Active participation in all training sessions
• Participated in the War Games, internal war games, and internal Hypercare sessions with the L3 team
• Development of internal processes & procedures
• Identified process & improvement areas to help improve the overall team support efforts
• Continually looks for opportunities to improve his skill sets to deliver good service to the customer Areas to continue to focus on
• Improve current processes & procedures to streamline support
• Identify areas where the team can enhance their overall knowledge & skills
• Continually interact with the customer to identify pain points and look for solutions
• Continue to learn and understand the application as new features and functions are deployed
• Identify metrics to help improve overall reporting

Database: RDS
Tools: servicenow, splunk, dynatrace, postman, grafana.
Technologies: Hybris, servicenow, splunk, dynatrace, postman, grafana.
Cloud: AWS
also: python, bash, kubernetes, Git

Dreamscape networrkl:
Programming & Scripting: Bash, python.
Databases: MySQL, MariaDB, MSSQL.
Services: Apache, EasyApache Nginx, Named, phpMyAdmin, PHP, exim, OpenDKIM, FTPd, pure-ftpd.
Security Services: calamd, rkhunter, spamassasin, iptables, cphulk .
Virtualization: ESXi, VMwareFusion, VirtualBox.
Storages: Nimble Storage, Datacore
 ControlPanels: ISPConfig, Cpanel, Webmin
OS: MacOS, Windows, Debian 8,9, CentOS 6,7.
DevOps tools: Ansible, bash/shell, svn,Docker,Jenkins

and 2 years as system administrator`