Position: Customer Service Representative
Category: Support
English level: fluent
Years of experience: 3

Expanded customer base by 18% which in turn exceeded sales by 10% overtime. This led to increased customer satisfaction by 13% over three months according to reports and feedback. Implemented new strategies that increased customer retention by 30% above the company's average. Finally, received an award as " customer service representative of the year" results were based on speed, sales, quota, customer satisfaction and retention
"Customer service has been the core of my career all along. Starting with my earlier positions, you will see on my resume that I worked as a customer service representative. However my role included but not limited to, providing assistance, keeping record of customer interactions, selling products, cold calling, cold emailing, cold chatting, answering questions about the company, product or services, making changes to customer accounts, directing customer to the right department or supervisor. These and many others helped to influence the products I worked on which were geared towards increasing customer satisfaction and retention, exceeding customer expectation, increasing sales, promoting real time engagement, boosting agent experience, contributing to business growth and the overall improvement of the strategic value of the product. I was able to these and more using several tools like MS Office, zendesk, hubspot, kommo, zoom, google meet, google forms, zardama and others. Moving forward, I would like to say that I'm looking for opportunities that prioritize growth and development.
My expectations for the company would be to provide a work environment in which I can contribute to the team, receive appreciation for my contributions,  have job stability and the ability to grow with the company. Also, I'm comfortable with working weekends.