Position: Operations Lead
Category: Other
English level: fluent
Years of experience: 11

Before my tenure, the DOU rating of the company I worked for was 73; when left it was 91. I cleaned up the processes (including billable hours reporting and SaaS management), organized the company wiki, and started up KPI dashboarding and WFH. Also optimized office usage under partially remote working conditions.
Experienced global operations leader with a solid track record of driving results in complex, cross-functional and cross-cultural environments; able to leverage advanced language skills (English, Russian, and Ukrainian) and high EQ to lead and develop diverse teams that are focused on creative problem solving, and balanced approaches to decision-making.