Position: Account manager
Category: Business Analyst
English level: fluent
Years of experience: 0


VIP Account Manager (September 2022 - Present)
UPSTARS, Kyiv

As a VIP Account Manager at UPSTARS, I specialize in catering to the unique needs of our VIP clients. My responsibilities include delivering personalized and high-level service, devising and executing VIP customer loyalty programs, and ensuring transparent communication with clients. I collaborate with various teams to address client inquiries promptly and maintain seamless account management, all while keeping accurate records.

VIP Client Manager (September 2019 - January 2023)
Wentrum, Kyiv

During my tenure as a VIP Client Manager at Wentrum, I provided exceptional assistance to VIP clients globally. My role involved cultivating lasting customer relationships, conducting quality assessments of products, and resolving various client issues related to product quality, payments, and content delivery. I efficiently managed client communications through a CRM system and demonstrated strong problem-solving skills, leading to effective solutions for client concerns.

Customer Support Agent (December 2018 - September 2019)
Wentrum, Kyiv

As a Customer Support Agent at Wentrum, I applied my analytical skills to understand customer preferences, enabling successful cross-selling of company products. I maintained a positive and professional attitude while interacting with customers, colleagues, and partners, providing comprehensive assistance to partners concerning orders. My role also involved processing orders, applications, and client requests promptly, contributing to streamlined operations and enhanced customer satisfaction.