Position: Product manager
Category: Support
English level: intermediate
Years of experience: 1


I was working in American outsource company Sure lock and key the locksmiths services, to be more accurate I was taking care of its two side companies A1 Doors Services and Up and Down Garage doors services.
My main responsibilities were coordinating technicians in Connecticut , Massachusetts and Taxes states.
I was scheduling jobs for our technicians, creating the most efficient routes for them, supporting our customers via email, text messages and phone calls, communicating with suppliers for ordering parts for our jobs, also I was responsible for part of finances, when the job had to be closed,  kept our CRM system updated, in addition I trained our newcomer technicians and dispatches on how to properly use our CRM system.
In general i was like a bridge , connecting our Lviv office with our offices in New Haven and Tel Aviv , because all general updates was given to our office through me.
That position was new for me, because in the past i was working as a bartender, but after 5 months of hard working as a dispatcher, our owners decided to make me manager and they never regret their decision.
Now I'm looking for a new opportunities to develop myself and learn something new.
I am opened for any offers if company is ready to take me without particular experience, or if my existing experience will be helpful.
From my end I can promise that I will try my best to learn as soon as possible and become  a professional in my future job.