Position: Technical Support Engineer (but now I'm looking for - Trainee/Junior manual/automation QA)
Category: QA Automation
English level: intermediate
Years of experience: 7


Communicating with customers and consulting them on how to solve technical issues
 Troubleshooting and optimizing OS's work (Mac / Windows) remotely
 Identifying and resolving software issues
 Handling customers inquiries and complaints
 Configuring of data backup and restore procedures;
 Finding the cause of software crash and fixing it;
 The usage of bash commands for troubleshooting;
 Applications troubleshoot;
 Mac OS, iOS, Windows troubleshoot;
 Peripherals setup;
 IoT devices troubleshoot;
 In-depth knowledge of Mac OS.
 Reporting in SalesForce CRM.
I have basic knowledge of HTML, CSS, JS, MySQL (study at Logos IT Academy (Frontend), Epam TA JS courses). Also self-study of testing. so I want to continue in this direction