Position: HR manager
Category: HR
English level: upper
Years of experience: 1


HR-manager
May 2022 - Present
Transportation company
Conduct recruitment activities for the US market
Conduct interviews and manage the candidate database in Bitrix
Facilitate new employee onboarding and adaptation process
Collect and process employee documents
Resolve conflicts and mediate employee relations issues
Guest Relations Manager
June 2019 – December 2021 (2,5 years)
Radisson Blu Hotel, Kyiv
Coordinated and managed communication between guests and staff to
ensure customer concerns are resolved
Achieved the best result of guest’s reviews for the hotel since 2005
Responded to guests feedback and reviews on booking.com, tripadvisor,
and google, using CRM system
Created weekly plans for department activities to create memorable
moments for customers and colleagues
Organized running routes for guests around the hotel
Prepared VIP gifts for the following day’s arrivals
Assisted with check-in/check-out procedures and reservations for
restaurants, bars, and transportation
Managed credit card and cash handling, financial transactions, and
accounting
Proficient in MS Office, Office 365, and Opera Property Management system
Hostess at the Bistro Cote Est
September 2017– June 2019
Radisson Blu Hotel, Kyiv
Prepared restaurant for opening and greeted guests on breakfast
Created hot and cold welcome drinks
Provided personalized service and information to guests
Showed buffet line and a la carte menu
Assisted colleagues with certification in HACCP