Position: Junior Project Manager
Category: Sales
English level: upper
Years of experience: 0.5

Experience in managing call center, providing customer services in a healthcare and travel industry
Exceptional knowledge of database and word processing
Ability to multitask and prioritize work
Ability to train in various phone systems
Ability to prepare reports and required correspondence
Ability to handle season ality and fluctuations in an inbound call center
Ability to work in a fast pace call center environment
Ability to interpret an extensive variety of non-technical instructions
Ability to identify and resolve issues
Answer phones and customer requests and complaints in an efficient manner
Transfer calls to appropriate place
Report to supervisor with any problems or suggestions to better work atmosphere
Assist customers in a timely manner to avoid long waiting times
Calm frustrated or upset customers by providing excellent and friendly service