Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 1


February,2015 December 2016
Customer Support Specialist – Capify US 
•	Performing submissions – receiving paper applications and entering data into various software, responding to customer queries and concerns;
•	Coordination of the information flow related to application processing and providing necessary communication between different departments of the company and customers;
•	Handling 20+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention. Memorizing all company products, services and fees to be able to answer all customer questions quickly and efficiently.
Jul 2017 – Jun 2018
Customer Support Manager – SelectSpecs 
•	Answering customer telephone calls regarding existing accounts and orders. 
•	Making requested policy and account changes. 
•	Responding to questions and concerns about service and escalating calls appropriately. 
•	Consulting with customers to evaluate needs and determine best options. Counseling customers on options for service. 
•	Consistently improving customer satisfaction through expert resolution of conflicts, issues, and concerns.   
Chernivtsi, Ukraine – Westgate on Sea, Kent, United Kingdom 
May 2018 – present	 Debt Collector – Capify US and UK 
•	Compiling reports in-order to highlight the effects of risk and the proposed solutions. 
•	Advising debtors of the possible consequences of non-payment.
•	Reviewing merchant accounts and submitted funds for release on a timely basis. 
•	Communicating with clients via telephone and email.
•	Contacting people who oowe to the company. 
•	Securing payment from debtors. 
•	Handling a variety of customer service calls from people of all backgrounds.
•	Filing legal documentation and distributing it to various alternative sources of funding and processors. 
Jan 2022 - present
Project manager at Sapient Pro
•	Setting project goals and coming up with plans to meet those goals
•	Maintaining project timeframes, budgeting estimates and status reports
•	Coordinating project team members and developing schedules and individual responsibilities
•	Implementing IT strategies that deliver projects on schedule and within budget
•	Using project management tools to track project performance and schedule adherence
•	Organizing meetings to discuss project goals and progress
Chernivtsi, Urkraine