Position: Sales/Business Development Manager
Category: Sales
English level: fluent
Years of experience: 2

- Closed over 30 deals with over $300,000 of total revenue during one and a half year.
- Knowing only a first name and his app’s name managed to find a client's contacts, reach out to him and close a $12,500+ deal.
FaceIT - Sales Manager
03.2020 - 10.2021
     Key responsibilities:
- Managed agency and developer profiles on Upwork.
- Searched for potential clients on Upwork, worked with hot leads from different channels.
- Negotiated project specifics: costs, schedule, scope of work etc.
- Managed problematic situations: client dissatisfactions, poor reviews etc.
- Performed business analysis and project management duties at pre-contract level.
   
     Key achievements:
- Closed over 30 deals with over $300,000 of total revenue.
- Quickly onboarded and successfully started several contracts during the COVID crisis of spring 2020.
- Knowing only a first name and his app’s name managed to find a client's contacts, reach out to him and close a $12,500+ deal.
- Contributed to the “Best Upwork Agency 2020 in Zaporizhzhia, Ukraine'' award received by the company.

SATELLIZ - Level 1 MCO, Duty Support Engineer
08.2016 - 03.2020
     Key responsibilities:
- Monitored customer’s platforms with the company’s SaaS software.
- Performed incident analysis, logging and management duties.
- Conducted communication with customers in English and French.
- Contributed to the improvements of incident resolution procedures.
- Mentored new team members, performed incident reviews.

     Key achievements:
- Maintained focus and critical thinking capabilities during 12+ hour long night shifts.
- Had zero SLA violations during three and a half years of work.
- Successfully handled several cases of major outages (over 150 incidents per shift).

AVEDsoft - IT Sales Manager
06.2016 - 08.2016
     Key responsibilities:
- Client research on Upwork and Linkedin.
- Receiving, documenting and analyzing client’s requirements.
- Negotiating project details (price, terms etc).
- Establishing communication between clients and developers.
- Interesting challenges and problems that need solving.
- The ability to develop my skills further.
- Reasonable management that deserves respect, not just demands it.
- Teammates, not opponents.
- Decent wage.