Position: Account executive/Customer success manager
Category: Sales
English level: fluent
Years of experience: 4

At the current role started from 0 assigned accounts and by this time nurtured the personal database to 400 loyal always renewing and brand-aware customers.
Over the past 4 years working exclusively with the US market gained a deep understanding of the US customer/business mindset and what drives them to do business or purchase from the company. This understanding helped me avoid unnecessary acts to compromise myself or the company in any unprofessional way.
Account Executive (June 2016-Present)

- In general, responsible for the US market (B2B, B2C);
- Working with the assigned customer database and
prospecting within CRM adding existing unassigned customers;
- Confirm the renewals with the existing customers, upgrade,
upsell and cross-sell, offering new products of the company;
- Tracking customer activity and quarterly check-in
to ensure customer loyalty and satisfaction;
- Identify and grow opportunities within the US market and collaborate with the sales team to ensure growth attainment;
- Account and customer lifecycle planning to meet the sales quota;
- Build and maintain strong, long-lasting customer relationships;
- Develop a trusted advisor relationship with the key accounts;
- Ensure the timely and successful delivery of solutions according to customer needs and objectives;
- Assist with high severity requests or issue escalations as needed

Customer Support Specialist (Sales Department)

 August 2014-June 2016

- In general, worked with English- speaking customers via chat, phone, e-mail;
- Processed incoming inquiries and hot leads;
- Dealt with unfinished orders (status waiting for payment) - 
reached out to customers and persuaded to finalize the order;
- Assisted with payments;
- Acted as a personal manager for VIP clients.
Work and grow the existing customer database.
No cold calling, please as this method is not effective anymore