Position: Support Specialist
Category: Support
English level: fluent
Years of experience: 2.5


I've worked as a customer support specialist for the last two years. Since last year I've been a support team lead of 5 people. I've to manage their shifts, keep the internal SOPs and guides up-to-date, and check information in Stripe and PayPal in case of any issues. We use Monday for task management and Slack for internal communication.