Position: Technical Support
Category: Support
English level: fluent
Years of experience: 3


I am a goal-oriented and fast-learning person with more than 3 years of working experience. 

Here is a breakdown of my skills and previous work experience:

Skills:
 • Excellent customer service skills and ability to handle customer inquiries and complaints
 • Proficient in the Linux operating system and Bash scripting
 • Familiarity with network protocols and TCP/IP
 • Experience with DNS, domain names, webmail, and web hosting services
 • Experience with HTML and CSS
 • Experience with SQL
 • English at the upper intermediate/advanced level

My additional work-related abilities:
 • I have experience working on a strict schedule, adhering to the specified working hours.
 • I am capable of working in the evenings and at night if needed to address technical issues and ensure uninterrupted system operation.

Work Experience:
 • Provided technical support and troubleshooting assistance to customers via ticket system and live chats
 • Identified and diagnosed issues and provided solutions to customers
 • Worked collaboratively with other technical support team members to resolve customer issues
 • Documented customer interactions and technical solutions
 • Maintained and updated technical documentation and knowledge base
 • Recorded and edited video guides for customers
 • Worked on a project for a web application for Shopify stores using HTML and CSS
 • Worked with technologies such as DNS, domain names, web hosting, and webmail

I am actively seeking a new opportunity to grow my technical skills and advance my career. My ultimate goal is to become a DevOps Engineer, and I am dedicated to continuing my education and training to achieve this. I am excited about a new role's possibilities and am eager to contribute my skills and experience to a new team.