Position: L3 Technical Support engineer
Category: Support
English level: upper
Years of experience: 3

I can:
- Analyze and define current issues in team organization and workflow, provide resolutions
- Assist in making interviews. 
- Can build automation instruments to increase the productivity of employees.
- Define and develop new strategies and flows
- Plan team schedule to work in shifts
- Coordinate with heads of other teams to optimize support productivity.
- Train people to use work instruments correctly
- Develop scripts to speed up manual processes in different languages ( bash. python, PowerShell)
- Reproduce bugs to pass it to the responsible team
English level - Upper-Intermediate.
Have experience as a solo player and as head of the customer and technical support team.
Have good technical experience in Gambling Industry.
Can build strategies, workflows, develop new instruments to use, organize meetings, create reports. 
Also, I have experience in working with REST API requests, Oracle, and Postgres SQL databases
Have experience in Atlassian Trello and Jira Service desk usage and administration, also I have worked with Zendesk, Kibana(basic level), 
Implementing automation using basic Bash knowledge, PowerShell, 
Know Python, basic Django
Have 2 years of experience in system administrating, local and remote office support.
I am interested in the self-development and development of web services. Also really like to be part of organizational processes.
Want to have new challenges and I am always looking for ways to implement automation to feel free, confident and to exclude human mistakes.
Ready to move if needed after probation period