Position: Junior Customer Service Support
Category: Support
English level: upper
Years of experience: 1


Junior Customer Service Support at ZEN.COM (Poland)
June 2023 - present

 Providing answers through omnichannel solutions
 Working with documentation and enriching the knowledge base
 Ensuring timely customer service
 Supporting the customer implementation process 
 Communicating with other departments to resolve issues
 SLA

Gaming Support Agent at 5CA (Netherlands)
Nov 2022 - Feb 2023

  Ownership of customer`s inquiries
  Promlem-solving using the tools
  Communication with customers via email and chat
  Escalation to tech specialists if needed
  Reporting about issues and solutions search
  Working with documentation

Technologies used: NDA (ticketing system and other tools for problem-solving)

Talent Acquisition Specialist
Sep 2022 - Nov 2022

  Searching for IT specialists
  Sourcing the candidates
  Preparing the sourcing strategy 
  Boolean Searching 
 Validation of data
 First contact with candidates
 Working with data base
 Research making
 Reports prep

Technologies used: CRM, MS Excel and LinkedIn as a main tool for sourcing and researches 

Head of Sales 
Jan 2017 - Nov 2022

 Analysis of financial indicators
 Managing a small team
 Maintaining financial records
 Market research
 Negotiations with partners
 SMM

Technologies used: CRM, MS Excel, MS PowerPoint, Facebook, Telegram

Customer Relationship Specialist
Jun 2016 - Oct 2016

 Communication with clients by phone
 Selling banking products to existing and new customers
 Advising on credit terms 
 Providing data to CRM (keeping it up-to-date)

Technologies used: CRM
I`m extremely interested in further development in the fields of IT Recruitment or Customer Support.