Position: Education Specialist, Account manager, Customer Success Manager
Category: Project Manager
English level: fluent
Years of experience: 2

- Prepare internal on-boarding program for employees. Decrease of internal on-boarding time from 6 weeks to 3 weeks (Jerasoft)
- set up new integration team and integration framework, decrease of integration period from 6-7 weeks to 4.5 weeks (Competera)
NDA Jan 2020 - Present
Onboarding specialist
Responsibilities:
- A primary point of contact for the set of customers  in terms of Integration relationships and Product usage 
- Planning and management of product onboarding/feature delivery
- Coordinate internal processes of product onboarding
- Post-on-boarding support
- Conducting ongoing training/how-to sessions for customers based on customer’s configuration

Competera Feb 2019 — Jan 2020
Integration manager 
Responsibilities:
- A primary point of contact for the set of customers  in terms of Integration relationships and Product usage 
- Team lead of an integration team 
- Coordinate internal procesess of integration 
- Post-on-boarding 
- Conducting ongoing training/how-to sessions for customers based on customer’s configuration

MobiChord Apr 2018 — Feb 2019
Account manager 
Responsibilities:
- A primary point of contact for the set of customers  in terms of Operational relationships, Product usage & transactional volumes 
- Coordinate with other internal Delivery teams to ensure successful delivery and Client satisfaction 
- Post on-boarding Manager of account team (analytics preparation) 
- Conducting ongoing training/how-to sessions for customers based on customer’s configuration

IO Technologies Nov 2017 — Apr 2018
Customer Success manager 
Responsibilities:
- Establish Customer Support Practices 
- Provide Technical and Product Support 
- Post on-boarding New request preparation for the next app release 
- Webinar and presentations preparations 
- YouTube channel management and video preparation

JeraSoft Oct 2014 — Dec 2017
Application engineer. Pre-sales and post-sales collaboration with clients (B2B)
Responsibilities: 
- presentation of a billing product, negotiations during the demonstrations of system
- creation of the internal educational program
- coordinator for new employees
- trainings for customers and support engineers
- customer's support, problem management
- analysis, system testing and testing of on-line billing: RADIUS, SIP Server protocols and offline billing (CDR files)
- integration of softswitches to a billing platform: Brekeke, Freeswitch, Sansay, TELES, SwitchRay, etc
- bug fixing and providing workaround solutions
- providing support for customers from over than 35 countries all around the world
- communication with customers via ticketing system Kayako, live chat, phone calls
It'll be awesome to deliver customer care values and develop ongoing process of customer support.