Position: Billing manager
Category: Other
English level: intermediate
Years of experience: 3


Current responsibilities

Merchant's activity monitoring:

- Work with Tableau reports/Konnektive CRM
- Keep transactions approval rate stably high
- Search for the suitable payment solutions
- Processing errors handling
- Refunds and Chargeback managing
- Billing logics creating and improvement
 
Risks estimation:

- Managing a volume of traffic based on an acquirer bank requirements and risk assessment
- Monitoring and development of statistics and forecast reports

Communication with partners:

- Correspondence with PSPs
- Collaboration with marketing, support, and analyst departments
 

Quality control:

- Monitoring and controlling work activities within billing department
- Creating an effective workflow
- Maintaining documentation information up to date
- Identification of processing issues 
- Generating and verification of corrective actions