Position: Support Specialist / Quality Control Specialist
Category: Support
English level: fluent
Years of experience: 6

High CSAT Scores: Consistently achieved exceptional customer satisfaction scores.
Quality Control Excellence: Improved product/service quality significantly.
Rapid Response: Reduced customer support response times.
Customer Commendations: Received recognition for outstanding service.
Team Leadership: Successfully managed a 15 member support team.
Innovation: Introduced solutions enhancing customer experience.
Problem-solving: Recognized for resolving complex issues.
Mentorship: Mentored 15 new employees, facilitating rapid onboarding.
KPI Manager - NDA (gambling, igaming)
Managed key performance indicators (KPIs) across various departments.
Developed and implemented data-driven strategies to improve organizational performance.
Collaborated with teams to set and achieve performance targets.
Utilized analytics to identify trends and areas for improvement.

Quality Control Manager - Squro
Conducted rigorous quality checks for support and sales teams.
Provided actionable feedback for continuous service quality improvement.
Developed internal quality reports and analyzed data for management review.
Established standards and KPI requirements for teams.

Senior Cloud Specialist (Advanced Support) - Nextiva 
Assisted customers with phone system setup, technical support, and troubleshooting.
Configured unified communications features and resolved complex issues.
Delivered excellent customer service via email, chat, and phone.
Facilitated the onboarding and coaching of new employees.

Customer Support Representative - LLC Lucky Talky
Provided comprehensive assistance to English-speaking customers through various channels.
Managed customer orders and conducted email marketing campaigns.
Proficient in handling challenging customer interactions and complex requests.
Assumed leadership roles and completed additional tasks as assigned.
With a genuine passion for customer support, I've cultivated my skills through experiences with international companies, where I uncovered the rarity of exceptional service. My unwavering drive centers on the pursuit of excellence and continuous improvement. Crafting and elevating customer experiences is not just my work; it's my calling. I am now on a quest to connect with like-minded individuals who share this unwavering commitment. My ultimate goal is to become part of a team that places extraordinary service and relentless growth at its core. I firmly believe that a superior product must be complemented by exceptional customer support to attain genuine and lasting success.