Position: IT Recruiter, Researcher, HR
Category: HR
English level: intermediate
Years of experience: 0.5

During my time at KTC.UA, I passed a career path from the beginner specialist of the service center in a call-center to the manager of work with negative clients ( customer service advisor, I held 2 positions simultaneously for 2 years). During this time, I’ve changed the company's approach to solving complex situations with negative clients, so, 90% of all complaints began to close during the first day, and a lot - during the first hour after applying. With my participation, the company has developed and introduced a system of assessment of the level of satisfaction (NPS - Net Promoter Score).Later I became the head of the department where I had started my career as a manager. Under my leadership, the standards of telephone service, the evaluation quality system of call-center operators, and the corporate training system for the employees of the department subordinated to me have developed and implemented. During the work in the leading position, I helped to bring the online shop of KTC to the level of one of the best ones in Ukraine on service support.
Work experience: 
2016-2021 (17.12) - worked in the company «KTC.UA» – sales of computer and digital equipment: 2016-2020 -  telecom service operator, specialist of the service center;
2018-2020 - manager of work with negative clients ( customer service advisor, I held 2 positions simultaneously for 2 years);
03.08.2020-21.12.2021 - team-lead of online shop / call-center in “KTC” company , number of subordinates – 11 people.

I'm considering the possibility to work and grow in the direction of recruiting/sourcing.