Position: Customer Support
Category: Support
English level: upper
Years of experience: 9

-Redused ATM downtime in the bank's network by 30 percent
-Developed, tested and integrated new software for the bank's terminals
-Trained new employees in the company
-8+ years of experience in telecommunication and IT
-Solved all problems and quickly achieved high goals in a short time period
- Interaction with customers on correction, maintenance, and support tasks;
- Troubleshooting for software products;
- Implementation, deployment, and support activities for Billing and Customer Care software:
CRM, Billing, Rating;
Using Jira, Confluence, PL/SQL Developer, PostgreSQL, Postman, SoapUI, Far, Total Commander, MS office.
Experienced with XML, JSON.
-Work in telecommunication domain
-Support and maintain existing infrastructure
-Provide technical support services for issues
-Testing of current and new product features
-Conduct technical and business analysis of the product
-Create, integrate and implement new processes and features