Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 1

- Quick adaptation to the project;
- High responsibility for the project and independent problem-solving.
- Knowledge of Polish - B2+
•	November 2021 – present – Genesis Tech as a Customer Support Representative 
for the whole world  
-	Bug reporting in Jira, Zendesk.
-	Manage complaints, provide proper solutions and options via and email;
-	Give required support, efficiently and effectively and in accordance with priority, impact and SLA’s;
-	Handle multiple client’s requests simultaneously processing each of them with equal dedication;
-	Advise the company's customers on the products, their work and functionality via social networks;
-	Escalate unresolved problems, ensuring that members feel supported and valued, follow up on complaint/question status, ensure resolution.

- WOW 24/7, shared team with numerous projects (around 8)
Services for the customers, our coverage is Europe;
- The CV indicates the responsibilities, tasks, and tools are used;
- Grow as a Success Manager;
- Corporate training appeals to me;
- I am keen on the crypto-industry.