Position: Customer Care
Category: Support
English level: fluent
Years of experience: 1


I have worked in customer-facing positions for 1.5 years now. 

At SanityDesk, my role was to help small business owners with any issues they might face when using our CRM platform which helps build, manage, and scale their entire business online. It was the experience of working in a highly collaborative environment with a focus is on trust and respect. I was responsible for a pre-sales process, taking care of all the questions, technical requests or financial issues of our customers via emails, chats and calls.

At Genesis, my role was also in customer support for their mobile apps. The project is only 5 years old, but their applications already have a large audience of 1.5 million new users every month. The company has four main mobile and web products for language learning, daily affirmations, improving sleep quality, and B2B coaching. My main task was working with the tickets from our customers and taking care of their technical or financial issues. 

Currently, I am looking for possibilities for professional growth and development, and I am interested in using my Swedish and Dutch language skills in my day-to-day work.