Position: Customer Support Manager / Customer Success Manager / Account Manager
Category: Support
English level: fluent
Years of experience: 5

Thousands of satisfied customers;)
I have got 5 years' work experience with English-speaking customers in telecommunication, pharmaceutical and IT companies.

My dailly duties included: 
- interaction with customers, technical support, development of new markets; 
 - providing assistance for the customers via e-mails (OTRS, MS Outlook, Kayako); 
 - help within live chats (Zopim, Kayako);
 - support by phone (incoming and outgoing calls);
 - work with Confluence, JIRA (tasks escallations, knowledgebase and development); 
 - meetings with the new clients (Skype, Zoom).

Additional expertise:
- Knowledge of HTML, CSS, XML, XSLT;
- Experience of usage CMS Wordpress.  MS Office (Word, Excel, Power Point); 
- Knowledge of foreign languages: Japanese (Pre-Intermediate), Spanish (Elementary), German (Elementary), Chinese (Elementary)
Looking for the company where I can use my previous experience in the fullest to make our cooperation excellent.

I would like to grow professionally, provide the unique value for the company and get the satisfaction from my work