Position: Business Analyst / Project manager
Category: Business Analyst
English level: intermediate
Years of experience: 4


Business analyst
2021 - till now
Support of multimodular Retail system of the mobile operator (web and mobile app). 
- launch of new releases,  hotfixes 
analysis of business needs, approval of target solution architecture, preparation and approval of functional and non-functional requirements;
- communications with external developers and testers, approval of the release roadmap, control of estimates, delivery management;
- financial and technical documentation: registration of TR, test reports, preparation of orders and acts of acceptance.
• Analysis of user problems, analysis of logs, search for the root cause, searching of new solutions, active communication with business and development team;
• Active participant in RFI, RFP processes;

Project manager / business analyst
2018 – 2021 
Projects from idea to closure (Bank, Contact Center)
- New channels for Contact Center: launch the chats from Viber, Facebook, Telegram and the official website (Cisco ECE, Smiddle Connector). 10K+ chats per month, unified workplace for all online and offline activities.
- ZQMS system upgrade with architecture changes based on PCI DSS standards.
- Teleopti (Calabrio) system upgrade with architecture changes, including few points of integration: online (phone, chats) and offline (e-mails) activities. 250+ agents, 3 sites, 15+ different activities. 
- Initiation of the Omilia (Natural language understanding) project - a virtual operator that recognizes the client's language.
Remote work; part time; friendly and professional team; flexible schedule; mentor at least for adaptation period; interesting project; complex and different tasks; not part of support team