Position: Project Manager of CRM implementation (Creatio)
Category: Project Manager
English level: upper
Years of experience: 2.5

+ Implementation of full cycle CRM system that automates client’s journey in front offices and personal section of website.
In Project manager role (1 year experience):
+ Tasks and project management (by Agile methodology). 
+ Synchronizing of systems updates: Automated decision making complex(ERP/CRM) that was implemented on the Creatio platform (www.creatio.com) Creatio Bank customer journey (Terrasoft.ua) and website updates (personal account section: my.cashpoint.ua) 
+ Customer life-cycle actualization of PayDayLoan clients.
+ Optimization of microservice architecture integration. From WSDL to REST.API
+ Manual regress tests of all updates and bug fixing  
In Business Analyst role (3 years experience):
    + Implementation of full cycle CRM system that automates client’s journey in front offices and was built on “BPMonline Bank customer journey” (Creatio by Terrasoft.ua) (Creatio)
    + Collection and Identification of business requirements. 
    + Wrighting project documentation and in developing user stories, user flows, 
    + Decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, BPMN diagrams, acceptance test plans;
    + Specification of business-process automation for “Decision-making process for pay-day loan financial products”
    + Specification of business-process automation for “Lead life cycle process” and implementation of openAPI for leads import.
    + Specification of microservice architecture for integration of website Client personal account (my.blago.ua) with CRM
    + Integration projects with payments systems: Privat24, Fondy.ua
    + Collection and description of risk policy requirements
    + Consulting of Marketing department on segmentation of customer base
    + Integration with web-site cashpoint.ua via WSDL
    + Administration of functional and organizational roles 
    + User rights and operations permissions administration.
    + Setting up printed forms for credit contracts.