Position: Project manager, COO, Head of Customer Service, Head
Category: Other
English level: upper
Years of experience: 11

• Brought the company to profit from the 4th month of operation with dynamics up to +20% monthly (COVID - March 2020)
• Increased the efficiency of annual dynamics by 30%
• Optimized business processes, which led to scaling of the company, overachievement of planned KPI indicators by subordinates
• Brought the company to the TOP-3 on the market
• Increased the number of contact center operators from 100% to 208% by 130 operators.
- Launching the company from "0" during martial law, profiting from the 5th month of operation
- Planning, control of income and expenses
- Searching for contractors, concluding contracts with them
- Conducting an advertising campaign
- Organization of secret inspections of personnel
- Resolving conflict situations with clients

- Successful launch of the startup
- Development and implementation of topics on the site
- Studying the market and involving organizations in mutually beneficial cooperation
- Management of an international team
- Full support of the company's business partners
- Managing the company's operational activities and creating a full cycle of work from scratch
- Reporting and direct reporting to the company's shareholders

- Organization of two regional contact centers with "0"
- Implementation of standards and new work algorithms. Planning processes within the department.
- Stable implementation of plans at the level of 120% annually
- Formation of a team
- Participation in the creation and testing of software
- Formation of analytical reporting