Position: Head of SDR and Operations QA
Category: Other
English level: fluent
Years of experience: 3

• Created the QA Department almost from the scratch.
• Led QA team of 25 QA Analysts and 2 QA Managers across Ukraine, the Philippines, Mexico and the United States leading KPI assessment of around 400 SDRs. 
• Built and maintained various QA tactics aimed at gap analysis of SDRs, Team Leads, Operation Managers, Project Managers, Campaign Strategists.
Grew from the SDR position to Head of SDR and Operations QA in 2 years of dedicated work and successful problem-solving. Extensive leadership experience being a Team Lead, Operations Manager and Head of the department. Managed and coached in multicultural environment leading team members across the US, Ukraine, Mexico and the Philippines.