Position: Customer care
Category: Support
English level: fluent
Years of experience: 1

Customer Service
Team Collaboration
Logistics management
Trucking dispatching 
Telephone etiquette
Passenger assistance
June 2019- August 2019-worked as a dispatcher for a logistics company.
Job duties:
-Handled incoming calls and emails from customers regarding issues with deliveries.
-Scheduled and dispatched drivers to locations in America.
-Communicated with manufacturer's employees to assign projects and determine which trucks and trailers will be used with each load.
-Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
-Coordinated dispatching drivers to accomplish daily delivery requirements.
-Work with CRM

March 2021 – August 2021 – Customer support for Simply Contact i.e an airline company. Worked in office and Remote
Job duties:
-Creating tickets/modifying tickets for customer
-Resolving customer complaints via phone
-Verifying account information
-Canceling or upgrading customer accounts
-Proving assistance with cancellation and refunds
-Answering questions about flight status and allowances 

September 2021-December 2021-sales manager
Job duties:
-Work with CRM
-Call clients