Position: Customer Care Manager
Category: Support
English level: intermediate
Years of experience: 7


Main responsibilities:
• Answering questions, providing information to customers.
• Working in chat and ticket systems, via phones.
• Problem-solving, dealing with complaints.
• Escalate technical and billing questions to appropriate managers.
• Working with CMS & E-Commerce platforms (WordPress, Joomla, Prestashop, Opencart, Shopify).
• Sales.
• Bugs submit and traking.
• Performing shift management duties. Managing shift workflow.
• Developing user documentation.

Knowlage in Php, HTML, CSS, XML, SQL.

Software: Jira, Confluence, Kayako, CRM.

Languages: Ukranian and Russian (fluent), English (intermediate)

Other skills: Negotiation, Sales, Customer Service, Customer Support, Customer Care