Position: Customer Support Consultant | Team Lead
Category: Support
English level: fluent
Years of experience: 2.5


Thank you for taking your time to review my profile! I am eager to share my professional experience with you. 

Throughout my career, I have worked in various roles, including teaching, content writing, and customer service consulting. Currently, I am working as a Customer Service Team Lead, where I have gained valuable skills in managing a team, improving their skills through training and feedback, and overseeing project documentation. 

Please find below more detailed information about my experience.

As a customer support consultant, I do the following:
- Provide excellent customer support for technical and fintech projects via chats, calls, and emails;
-Demonstrate exceptional multitasking skills by successfully managing several projects simultaneously;
-thrive under pressure, and I am able to work fast to meet tight deadlines.

As a Team Lead, my responsibilities include organizing training sessions for new team members and conducting training sessions for current teammates to enhance their skills. I serve as the primary point of contact between the client and the team, ensuring efficient communication and coordination. I am also responsible for developing team schedules, conducting daily and monthly QA reports, and providing constructive feedback to foster the professional development of team members. Additionally, I am in charge of creating and updating project documentation, ensuring seamless communication and collaboration between the team and clients.