Position: Technical Support
Category: Support
English level: fluent
Years of experience: 4

Стал Senior Back Office Manager
Work Experience
 
Back Office Manager 

2018 – 2019
Credit Cube, Kyiv, Ukraine

Key Qualifications & Responsibilities

•	Effectively supervised day-to-day billing operations of a busy customer service department.
•	Trained and mentored top customer service agents and back office managers.
•	Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
•	Created, edited, and altered customer service strategies and procedures in agile manner to best deliver a satisfying experience for all store customers.
•	Managed and updated the reports.

Key Achievements

•	Became Senior Back Office Manager


 
Technical Service Representative

2019 – 2020
NCR, Kyiv, Ukraine

Key Qualifications & Responsibilities

•	Technical assistance of software products for US restaurant chains
•	Technical assistance of hardware products for US restaurant chains

Key Achievements

•	Tutored newbies for technical part

Customer Care Support 

2020 - 2021
Wix, Kyiv, Ukraine

•	Apply customer care to Wix 
•	Manage users websites
•	Support VIP customers.
•	Troubleshoot CRM from technical point

Key Achievements

•	VIP clients support
•	Became part of company projects like chat
•	Found personal way of applying support that was implemented for international project in Dublin 

Technical B2B Support

2022
Maxitech, Kyiv, Ukraine

Key Qualifications & Responsibilities

•	 Daily supporting internal customers all over the world, handling complaints
•	 Providing appropriate solutions and alternatives within the time limits
•	 Collaborating with other teams in order to drive continuous improvement of internal and external processes
Карьерный рост