Position: Project Manager, Team lead
Category: Project Manager
English level: intermediate
Years of experience: 1

Organization of technical support from scratch, writing and implementation of interaction processes between teams, improving the quality of reporting failures, reducing the overall time to resolve incidents
Curent
	Ensuring the design of the Incident, Event and Problem management processes
	Owning the processes and supporting documentation for the processes from a strategic and tactical perspective
	Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible
	Monitoring the workload per L1 team
	Improving stakeholders emergency notification, provide transparent escalation flow and cross-product communication
	Monitoring the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
in 2018-
        Coordinate work of L1 team
        Improve and optimizate work of L1 team
        Incidents responsible 24/7
in 2017-
        Maintenance of server rooms
        Diagnostics and troubleshooting of IT equipment and infrastructure 
        Selection and purchase of equipment 
        Conclusion of contracts with providers 
        Setting up video surveillance 
        Planning IT strategies for the future
interesting work that gives you the opportunity to develop and self-actualize