Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 7

I opened and organized the work of two offices in Zhytomyr:
1. Customer Support Team of Ukraine Internation Airlines.
2. Customer Support Team of AutoBidMaster online auctions.
Team Lead/Customer Support Representative, AutoBidMaster, LLC (www.autobidmaster.com)                                                                           
April 2019 – March 2020                                                                                                                                       

          Responsibilities
•	Interviewing, recruiting, training, coaching and disciplining employees to maintain high customer service standards.
•	Making sure the AutoBidMaster team is functioning well, good communication, assisting others, maintaining good working atmosphere, removing unnecessary stressors.
•	Interacting with senior management for reporting.
•	Taking calls from customers worldwide, guiding them through the online auction process, answering all questions.
•	Responding to emails and text messages, live chat support.
•	Communication with customers via email, phone, chat, and social media using ZenDesk.


Skills and Knowledge

•	Excellent communication and leadership skills with problem-solving ability.
•	1 year of experience using ZenDesk


           Team Lead/ Customer Support Representative, Contact Center	 Tell2Tell/project - Contact       Center of Ukraine International Airlines (UIA)                                                                                       Zhytomyr
June 2017 – April 2019
Responsibilities
•	Interviewing, recruiting, training, coaching and disciplining employees to maintain high customer service standards. Planning and directing the work of all team members. 
•	Communication with customers via email, phone and chat using CRM system.

Skills and Knowledge
•	Excellent communication and leadership skills with problem-solving ability.
•	Experience in working with CRM (Customer Relationship Management) system.
Remote job position, remote part time job position, email and chat support representative.