Position: Technical Account Manager \ Implementation Specialist \ Support specialist \
Category: Support
English level: upper
Years of experience: 11

More than 150 successful projects around EMEA, including new installations, migrations from other system, upgrades from old system.

Support more than 2000 clients as part of support team in all positions from first-line support specialist to regional support manager.

For the past 18 years, a third of my working time has been spent on business trips, so business trips are not a problem

Successful implementation of the interface between Opera PMS and payment systems (Raiffeisen Bank Aval, Ukraine). Participation in the development, testing and implementation over Ukraine

Successful implementation of the new fiscal interfaces for Ukraine, Georgia, Moldova, Kazakhstan to comply with the legal requirements. Participation in the development, testing team and further implementation.
Further changes to the interface, according to the wishes of the client and new legal requirements.

Certified by all major hotel chains as an implementation specialist and trainer.
Highly experienced Lead Implementation Specialist, Service Delivery and Lead Support Specialist with over 19 years of expertise in various areas including Oracle Hospitality Opera Property Management System (PMS and S&C) installation and configuration, data export development, 3rd party system integration, and project management. 
Proven track record of providing PMS trainings and support for major clients, as well as experience in a support department working in all positions from first-line support specialist to regional manager. 

More than 150 successful projects around EMEA, including new installations, migrations from other system, upgrades from old system, setup integration with external systems like a POS, Reservations Systems, etc.

Successful support more than 2000 clients as part of support team.

Successful implementation of the interface between Opera PMS and payment systems (Raiffeisen Bank Aval, Ukraine). Participation in the development, testing and implementation over Ukraine

Successful implementation of the new fiscal interfaces for Ukraine, Georgia, Moldova, Kazakhstan to comply with the legal requirements. Participation in the development, testing team and further implementation.
Further changes to the interface, according to the wishes of the client and new legal requirements.

•	Project management on a local level as a Lead installer
•	Experience of successful Migrations from other systems
•	Providing PMS Trainings, Major Account Clients Trainings, 
•	3rd party systems integration setup and configuration (OXI, OWS, IFC8, Payment Solutions, Fiscal Interfaces)
•	Call center for support 24\7\365. Over 7 timezones. 3000+ clients
Working in all positions from first-line support specialist to regional manager;
•	Reports development using Oracle Report Builder, Oracle R&A, and Oracle BI publisher;
•	Data export development and 3rd party system integration with custom script development;
•	Database setup and support using Oracle 9-19, and Oracle Dataguard setup and support;
•	Using and supporting virtualization systems such as VmWare vSphere, Proxmox, and Oracle Virtualbox;