Position: Customer Support Agent
Category: Support
English level: fluent
Years of experience: 0.5


Work experience as a customer support agent at Gepard Media OÜ form 21.10.2022 to 28.02.2023.

Providing customer support services via Livechat(livechat itself/ticket form) in gambling sphere. Checking and conducting user withdrawals according to AML policy, conducting KYS checks. 

Experience with JIRA in a form of making requests to the service/game providers regarding technical issues, client side issues, funds withdrawals, refunds etc.