Position: Technical support specialist
Category: Support
English level: upper
Years of experience: 1.5

Possibility of resolving any issues under stress and multitasking
Good rapport with clients and fast understanding of their needs
Fast learning
Have certifications on "Problem solving techniques", "Creating positive conversations with challenging customers", "De-Escalating Conversations for customer service".
Currently I'm working as Support Specialist at IT company for 1,5 year 

My main responsibilities are:
- supporting all types of software and hardware related issues on Mac, Windows, ios, Android and iOT platforms
- communicating with English speaking customers all over the world 
- guide and troubleshoot issues over the phone, via email and chats
- dealing with all possible issues related to email, network, applications configurations
- managing clients subscriptions status 
- reporting bugs
- managing clients profiles in CRM system like Salesforce

Looking for any product companies that are specialised in supporting and managing applications, services or platforms and their usage by clients.
Eager to learn and gain new knowledges, improving my skills and satisfying the clients.
I'm looking for interesting offer in product company that deals with technologies that simplify human life