Position: Technical Support Engineer (PSP Support Engineer)
Category: Support
English level: upper
Years of experience: 3

An IT support specialist who has been working as a professional PSP consultant for about three years with various PSPs and banks, B2B and B2C clients. I have experience working with global international money transfers and cryptocurrency in various international markets.

Skills:
• Communication with users and technical support(L1-L2);
• Manual and Web App testing;
• Processing of large amounts of data;
• Work with tracking system Redmine; Jira
• Linux OS; Tails OS,
• Git;
• HTML5, CSS3; 
• Basic knowledge of Sphinks;
• Basic knowledge of MySQL;
• Basic knowledge of scripting languages JavaScript and Python;
• API (Postman, Swagger, Charles);
• Creating and managing README and Swagger documentation;
• Processing chargebacks
• Daily transaction reconciliation 
• Search and elimination of platform issues;
• Prompt restoration of customer services in case of errors or failures, informing about events and the status of their solution;
• Consulting users about work and interaction with the platform;
• Investigation of the incidents/tickets related to the operation of the platform (read read and investigate errors in logs;
• Search and selection of a complex of solutions to incidents/situations;
• Traffic monitoring of the platform (Grafana), reporting and elimination of critical incidents;
insert data by parameters;
• Basic knowledge of Microsoft Excel;
• Basic knowledge of Outlook, MS Word;
• Basic knowledge of DNS and communication protocols like AS2, SFTP, HTTPS, SMTP and understanding of XML, JSON, CSV, EDI, XLSX
Baku / Azerbaijan
03.10.2022- present 
Gamingtech - PSP Support Engineer 

2022 - 03.10.2022
Payneteasy Technology - Support Engineer
I have been working at Payneteasy technology company which develops a platform for online payments for different psp and banks. I mainly workeds with European clients. I managed requests of our clients, provide technical support on different inquiries of transactions. Analyze logs and submit necessary information to our clients. Develop a new environment for transactions, and also collect valuable documentations for clients. I have an experience of working with HTML, CSS, Sphinks, and have working skills with Git Lab and Git Hub.


Baku / Azerbaijan
2021 -2022
Eurasia Bank-Customer Service Department (Operational Administration)
Customer service professional with a demonstrated commitment to providing incredible service
till today. Strong communication skills that allow me to listen to a customers problem and
suggest acceptable solutions. Quick and thorough decision maker with the ability to resolve
customer concerns while keeping everyone satisfied.

Baku / Azerbaijan
2020 - 2021
International Bank of Azerbaijan (ABB)-Security and Regime Monitoring
I have deep knowledge of surveillance systems, safety practices and familiarity with security,
access related technologies. Watched for any suspicious activity monitored ATM machines and
monitored front door entrance for cash drop-offs and pickups by armored Inkassator trucks.
Responsible for the safety and security of the banking center.