Position: Junior IT Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 0.5

Achieved the highest performance metrics in group statistics through effective time management, finding the right approach to clients, and making the most of my experience and expertise as a Bolt Technical Support Agent.
Successfully resolved challenging and contentious cases, consistently enhancing customer satisfaction rating from 80% to 100% by refining personal methodologies for processing technical support requests and delivering fast solutions.
One year experience as an Agent in Simply Contact Company for Bolt Customer Support. 
Main responsibilities -  working with backlog (Zendesk), communicating with customers, answering customer questions, finding solutions, ensuring customers have a positive Bolt experience, keeping records of customer interactions, processing customer accounts and file documents.