Position: Junior Front-end Developer
Category: JavaScript
English level: upper
Years of experience: 0.5


In the role of Service Desk Technician, I have developed strong problem-solving skills, the ability to communicate effectively with various stakeholders, and the capacity to work collaboratively within a team. I have consistently delivered high-quality support to end-users, resolving technical issues promptly and ensuring smooth operations. Furthermore, I have actively contributed to process improvement initiatives, streamlining workflows, and enhancing the efficiency of the service desk.

The main responsibilities:
- Provide first-level contact service, troubleshooting, and problem-solving
related to hardware, software, and applications.
- Monitor, categorize, and escalate requests to L2-L3 teams based on their
scope of responsibilities.
- Communicate and collaborate with L2-L3 representatives to ensure timely
resolution of issues.
- Mentor new team members and contribute to knowledge sharing during
onboarding processes.
- Improve internal project flows and processes, and document them for future
reference