Position: Dispute Manager / Billing Support Manager
Category: Support
English level: upper
Years of experience: 5


June 2018 - June 2021 Dispute Manager | BI Online Solutions
- Dispute Management process
- Geo analysis to evaluate and prevent risks
- Dispute Team work process organization
- Identifying potential issues and solving problems
- Fraud investigation
- Collaboration with the payment providers and acquiring banks for dispute resolving
- Weekly/Monthly/Yearly reports

July 2016 - June 2018 Billing Support Manager | BI Online Solutions
- Payment processing
- Transactions result analysis
- Resolving Billing issues
- KYC, fraud prevention
- Collaboration with the Development Team for troubleshooting
- Weekly/Monthly/Yearly reports

March 2012 - July 2016 Head of the Psychometry department | UCEQA
- Psychometry department work process organization
- Item Analysis
- Tests Psychometric Analysis
- Item Bank updating
- Monthly/Yearly reports