Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 9

- Communication with Customer and onsite teams; 
- Managing two offshore teams simultaneously; 
- Working with financial documentation, invoices; 
- Resolving potential risks on a project; 
- Managing SLD, Project Health, ERR; 
- Team management (hiring and onboarding, team building, IDP, performance review, compensation review, retention, offboarding); 
- Coordinating internal .Net Trainee program.
- Creating Support team from zero;
- Building and implementing KPI for a department;
- Status reporting to the Upper management 
- Backlog refinement 
- Assigning project tasks 
- Progress tracking 
- Introduction of new means for monitoring activity 
- Developing roadmap to increase monthly sales of Support Department 

Courses: 
1. PM Hard Skills by IAMPM Club, 12/2020
2. PM Hard Skills 2 by IAmPM Club, 02/2021
3. Scrum.Inc: Licensed Scrum Startup for Teams, 04/2020
4. Excel by Alex Moses (certificate), 03/2020
5. ITIL ISO 20000-1 (certificate), 02/2020
6. Project Management (certificate): Mini MBA Professional Ukraine, 08/2019
Overall, 8+ years of experience in the IT-sphere. First, contributed to the Support sphere as a Customer Care supervisor for American customer (monitoring duties, work with teams). Later as a Team lead for an Israel project (build a new support team from zero). And the next stage is a PM Assistant (direct communication with customers, status reporting, team management).

Strong background in project management and customer relations. Understanding of SDLC stages. Knowledge of Lean, Agile, Scrum, Kanban principles. Have technical experience with HTML, CSS, PHP, SQL, and CMS platforms (WordPress, Joomla, Prestashop, Magento).

Good in establishing processes from zero based on ITIL, Agile principles, reporting, developing and implementing KPI, conducting training, mentoring, setting up schedules, and managing shifts.