Position: Manager
Category: Support
English level: fluent
Years of experience: 1


Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Analyzed customer service data to identify trends, identify solutions and improve customer experience.
Monitored employee and customer interactions to assess quality of service.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Developed and maintained relationships with customers to enhance customer satisfaction.
Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Created, prepared, and delivered reports to various departments.
Provided technical support to customers, troubleshooting technical issues and providing solutions.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.