Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 3


Hi!
My name is Julia and  I'm very passionate about project management. I am an exceptional communicator when I work with clients and when I manage team members. I can quickly switch between tasks, manage a team, and plan workflow. I can quickly identify clients' needs and create improvement tasks to satisfy all clients' expectations. I am a multitasking person and can manage a few projects at the same time with high performance.

Work experience:

04.2022 - 03.2023       Squro
Industry:                        IT, Fintech
Position:                        Business development manager

Responsibilities:
- conducting marketing research and searching for new payment system providers, banks, and electronic wallets in the markets of South-East Asia, Africa, Latin America, and the Middle East;
- negotiations with current and potential partners;
- signing agreements with payment system providers;
- managing new payment systems integration processes on all levels.

Achievements:
- 10 signed agreements with payment system providers.

02.2017 - 03.2023          Squro
Industry:                        IT, Fintech
Position:                        Customer support team leader

Responsibilities:
- recruiting and training new employees;
- developing KPI for teamwork and quality control;
- providing professional customer support and solving issues via email, CRM;
- developing and maintaining knowledge bases;
- verification of clients’ documents;
- development of document verification rules for each county the company operates in;
- developing a new verification flow in the client’s Back Office and admin panel;
- monitoring and preventing fraudulent activities;
- conducting marketing research and analyzing market trends in the fintech industry.

Achievements:
- creating a department and effective team management of 10-12 employees;
- reduced the time of client verification and successful registration from 24 hours up to 15 minutes 24/7.  

08.2013 - 10.2016            PrivatBank
Industry:                           Banking, Investment
Position: Call center operator

Responsibilities:
- telephone sales of bank services for individuals and legal entities;
- сonducting surveys about the quality of customer service;
- informing customers about new services and products of the bank;
- handling incoming calls and customer consultation;
- buying cars and the further sale on the bank site.

Achievements:
- my indicator of efficiency was top-rated (top 20%).