Position: Operations specialist
Category: Other
English level: upper
Years of experience: 1.5

-Contributed to partly automatization of contracts' workflow by adding Deal Tracker tool (Share Point) to the current workflow.
-Contributed to speedup the process of contracts budget monitoring by adding specific reports to ERP (D365 FO).
-I contributed to more accurate data monitoring by adding new options, fields, menu items to CRM/ERP.
-Contributed to elaborating new Support Offerings for the Client Care department and new types of Support Agreements, that allowed to structure the incomes and improve finance forecasting.
CRM/ERP administration (enter, remove, setup, update, maintain, monitor data);
Contracts' management (draft, review, edit, signing, update, monitor, extension, renewal);
Projects' coordination (billable time and expenses monitoring/approving, recourses assigning, time-budget monitoring);
Regular and on demand invoicing;
Account managers/Sales team assistance with research and providing relevant data on regular basis and on-demand;
Produce regular reports and other supporting docs required;
Supervise the daily activity of Operations associate, provide guidance and support.
100% communication with native speakers (US/Canada team);