Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 0


Beetroot Academy / Business Analysis in IT - Trainee
April 2022 - June 2022

- Successfully completed the course
- Created BRD and SRS for my graduation project

Senior CS Hosting Supervisor
Nov 2021 - Feb 2022

- Led, drove and developed the team
- Conducted performance reviews of individual team members and the team as a unit
- Organized and led meetings to provide analysis of team performance
- Managed the load distribution to balance the incoming requests with the existing resources
- Trained current staff to deliver a higher standard of training activities
- Participated in the staff selection within the department
- Participated in the training program re-vamp projects

CS Hosting Supervisor
Sep 2018 - Nov 2021

- Delivered training courses
- Supervised and coordinated employees' work
- Assessed employees' performance to find efficient ways to improve the development areas
- Documented and reported all the aspects of the supervision process
- Created and improved training courses and departmental documentation
- Cooperated with other departments to achieve set objectives in correspondence with the company strategy

Hosting Technical Support
Aug 2017 - Sep 2018 

- Communicated with company customers via chat/ticket system
- Debugged CMS-based websites
- Troubleshot web and email hosting-related issues
- Tested internal and external tools
- Maintained reports on customer inquiries