Position: Customer Success Manager / Junior Product Manager
Category: Support
English level: fluent
Years of experience: 2


I have a diverse background in customer service and management, with a total of over 7 years of experience. My career began in customer support, where I spent 2 years assisting customers with their needs and resolving any issues they may have had. I then moved on to a role as a Complaint/Dispute Manager, where I handled and resolved customer complaints and disputes.
After that, I spent more than three years as a Customer Success/Operation Manager in the logistics industry where I was responsible for managing customer relationships, ensuring customer satisfaction, and implementing operational improvements.
Now I work as a Customer Success Manager and Assistant to a Product Manager in an IT product company where I manage all the communication with existing and new customers, give demos of our product to new customers, work with retention and product improvement on a daily basis.