Position: Системный администратор
Category: Support
English level: intermediate
Years of experience: 1


Responsibilities:

 1 and 2 line of user support
 Work with bank-clients (keys, certificates)
 Setting and support of PCs, as well as mobile devices to use corporate
services.
 Organization of technical processes and support of events/conferences/broadcasts.
 Finding atypical solutions with the help of international colleagues
 Interaction with Dell, Canon contractors
 Support of office equipment: printers, MFPs
 Audit and follow up on the status of inquiries forwarded to the following support lines
 Working in ITAM hardware accounting system
 Support for Windows 7/10, MS Office 365, Mac OS, Linux
 AD support: partial account management, group editing
 Working in systems: eDOC, MEDOC, Bizagi
 Minor repair of IT equipment
 IT Warehouse and Office Support
Experience with Cisco, Meraki, Juniper network equipment

Special skills

 Computer literacy: SSCM, Service Now, Confluence, ITAM (local SW), 1C, Navision, MeDoc, Aspen, SQL, Bomgar (Remote), CMRC