Position: Customer Support
Category: Support
English level: fluent
Years of experience: 1.5


Customer Support Representative

- Identified and assessed customers` needs to achieve satisfaction;

- Handled clients` technical, trading, and financial inquiries following established guidelines and procedures;

- Managed a large number of cases and chats with a 95% satisfaction rate.

- Compiled `Knowledge Base` referring to the knowledge acquired in the process of solving certain cases, and collected information from the Help Center, Jira, Confluence, and other additional resources.

• Freelance/self-employed: tutoring

- Tutored students for the National Independent Test in English.

- Conducted placement testing and identified clients` needs.

- Developed and selected individual materials tailored to the specific requirements of my students.