Position: Customer support representative/Payments account manager
Category: Support
English level: upper
Years of experience: 5

I want to emphasize that I am not looking for night shifts. I hope this preference can be taken into consideration when discussing potential work schedules or assignments.
My name is Daria and I am a dedicated and skilled Customer Support Representative with five years of proven expertise in providing exceptional customer service and resolving issues efficiently. I am proficient in utilizing a variety of communication channels, including phone, email, and live chat, to assist customers in a timely and professional manner. Comfortable with multitasking and maintaining high-quality service while managing multiple customer interactions simultaneously.

Professional Experience:
Billing Agent
Howly
08.2022 - 08.2023
1. Responded to customer inquiries via phone, email, addressing an average of 50-100 inquiries daily.
2. Handled billing inquiries, processed refunds 
3. Handled client's complaints
4. Chargeback and fraud cases management
5. Collaborated with cross-functional teams to identify recurring issues.

Payments Support Manager
Focus Media
06.2020 — 08.2022
1.Resolved issues with PSPs
2.Entered payments into database
3.Provided on time support to sales agents 
4.Coordinated all payments systems ( VISA and MasterCard processing, SEPA/SWIFT wires , crypto solutions )

Customer Care Specialist
Media we work
10.2018 — 03.2020
1.Responded to customer inquiries via phone, email, and live chat.
2.Explanation of KYC requirements and policy of the company
3.Handled complaints and issues
4.Collaborated with other departments

I am committed to leveraging my extensive experience and skills to deliver exceptional customer support and contribute to the continued success of your team.