Position: Customer support
Category: Support
English level: fluent
Years of experience: 0.5


-AMC Enterprise (Beijing)
English Teacher 
08/2017 - 06/2020
Taught children with an average of 10 students per class. Created and implemented innovative and engaging lesson plans and activities. Established open-door policy, improving communication and trust with students and parents. Provided tutoring support for students with learning difficulties. 
-Med-magazin (Call-center)
Operator 
12/2014 - 07/2015
Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information. Investigated and resolved customer inquiries and complaints in an empathetic manner.
-Med-magazin (Kyiv)
Store Sales Manager 
10/2008 - 06/2010
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Solved unresolved customer issues.