Position: customer support
Category: Support
English level: fluent
Years of experience: 3


-	3+ years of Customer Service Management experience.
-	Highly experienced in Administration procedures.
-	Advanced Customer Relations skills.
-	Perfect Communication skills.
Customer Service & Sales Manager -Feb 2018 – Present
•	developing individual offers for each group of clients based on their goals
•	developing, reviewing, and sending proposals for new opportunities; 
•	processing customer requests coming from different resources, obtaining clients feedbacks;
•	increasing awareness of client brands, products, and services; 
•	monitoring the health of the client relationship through proactive communication and regular check-ins;
•	developing, maintaining and implementing creative ways to deliver an exceptional client experience, working together with the Director of Studies;
•	resolve complex client problems or disputes in a professional manner; 
•	keeping accurate records of discussions or correspondence with customers; 
•	analyzing statistics or other data to determine the level of customer service organization is providing; 
•	coaching and support team members to help them meet departmental goals;
•	confirming all billing information is recorded and associated with client
Teacher training coordinator Feb 2020 – Present
• coordinate a range of activities for the teacher training program including teacher training courses, workshops, seminars, meetups, Annual Teacher Training Conference
• manage all administration for teacher training activities from planning and scheduling, writing posts and advertising teaching services via viber / telegram.
• creating and editing lending pages 
• implemented loyalty program, managing applications, payments, communications, ensuring and customer support and completing post-activity administration, creating certificates;
• work with the Head of Marketing department and Teacher Training Department to produce marketing information for website and publicity regarding dates and specific activities and ensuring timely and clear communications about the departments work both internally and externally