Position: Product manager
Category: Product Manager
English level: fluent
Years of experience: 11


Product manager (05/2021 – now)
CoinStats LLC
Key achievements:
•	Adapted and implemented processes frameworks for Project management, which increased product delivery by 30+ %
•	Implemented key metrics for a product, adapted and implemented Product Management Framework, which increased key metrics up to 50%
•	Worked on blockchain-based product key features, which increased company valuation by 30%, increased company incomes, and helps to raise investments
•	Development and management of the data-engineering team to have analytics on the data and make business decisions and client insights on that data, The reports created by the team is a base for key product decisions and increased the sales of ‘pro’ and ‘premium’ plans by 15% and reduced churn-rate by 10% by adding various data-driven reports for the users.

IT project/product manager (09/2017 – 05/2021)
FINCA Armenia LLC

Key achievements:
•	Key achievements:
•	Set up and management of an internal development team, which decreases the cost of the development more than 3 times.
•	Company-wide digital transformation and business processes automation, decreases manual work by more than 60%, decreased loan application processing time by more than 10 times.
•	Implementation of the mobile platform, providing accessibility to the financial branchless services, instead of branches-only service and increased the final product sales by 30% and engaged more than 20% of new clients.
•	CRM development for automation of client relationships, resulted in enhanced customer experience, manual work for the front staff decreased more than 2 times, cross-sales increased by 20%
•	Development and integration of a new end-to-end solution for dealing process automation (currency exchange), which eliminated paperwork to zero, and decreased total currency exchange approval time to minutes.
•	Development and implementation of an online loan application platform, integrated into governmental databases and using image processing algorithms, with automated decision-making, transforming the client service to a 24/7/365 model and reducing human efforts by more than 80% using automated decision-making models