Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 4


Business Analyst & Coach 

Collect and structure  Customers’ requirements using User Stories, UML , BPMN diagrams, set up SOW, organise and provide workshops/ stand up meets with all stakeholders on the projects, process/prioritise stakeholders feedback, write technical documents for developers and integration teams, change requests management
Prepare acceptance cases, initial system test, conduct trainings and demo once solution is done

Develop training programs: certification of new people to company (mobile application structure and configuration);
BA coaching (introduction to Agile, Business Analysis Certification, BPMN trainings)

Manage Service for live projects and SLA control according support agreement with customers Documentation: technical manuals, system features/enhancements designs, release documentation, video-help
Projects: Telecom companies as Globe (Philippines), Singtel (Singapur), Smart (Cambodia), Vodacom (Congo), WOM (Chile)