Position: Technical Support Engineer, Automation Engineer
Category: Sysadmin
English level: upper
Years of experience: 8


Professional Technical Support Engineer - 8 years:

Technical skills:
- troubleshooting any types of product issues both application and infrastructure nature;
- configure scenarios considering use-cases;
- performance troubleshooting and tuning;
- preparing workarounds and custom solutions.

Works with different stacks of technology, such as:
Linux
Kubernetes
Docker
Ansible
Terraform
Jenkins
Apache/Nginx
Node.js
AWS
MongoDB
RabbitMQ
MySQL
OracleDB
Cassandra
Elasticsearch
Grafana
Prometheus
Fluentd

- code debugging:
Python 3
javascript
java
C++
- performance testing;
- understanding of Networking TCP/IP and DNS, network configuration;
- understanding of RADIUS/DIAMETER, SIP/RTP protocols;
- email servers configuration and troubleshooting;
- understanding SSO, Active Directory.

Soft skills:
- mentoring;
- preparing runbooks and guides;
- managing group of 3-6 people
I would like to:
- troubleshoot global technical issues;
- eager to make some part-time automation projects for my portfolio.

What I don't want to do:
- resolve simple technical issues;
- replies to customers in a rush to meet SLA/KPIs even if I don't make any progress.