Position: Customer support or service manager
Category: Support
English level: intermediate
Years of experience: 3

Helped with company development. When I started to work there were 2 employees and 1 office, and when I fired after 3,2 years working, there were 3 offices and 7 employees, who were taught by me.
Customer Service Manager, Account manager
from 04.2018 to 06.2021 (3,2 years)
Docservis (Translation agency)
1. Customer support: receiving and processing orders (verbally and in writing).
2. Training of employees with 0 experience to full independence in their work.
3. Communication with translators, notaries, couriers, representatives of the Ministries.
4. Accounting for expenses (cash / non-cash), detailed reporting on orders.
5. Organization of documents - billing 1C, payment control, preparing and sending documents (acts).
6. Communication with foreign clients (verbally and in writing).
7.Managing the work of couriers, making routes.
8. Proofreading, page makeup, interior design documents, texts.
9. Systematization and optimization of internal processes and databases.
10. Purchase of the office necessary for the work (products, office supplies).
Junior account manager
from 07.2016 to 01.2018 (1,5 years)
TERRA Advertising Group, Kyiv (Advertising agency - souvenir, printing products, organization of events, advertising structures, design)
1. Communication with contractors and some of customers (verbally and in writing).
2. Briefing of contractors or product managers on the proposal / calculation of the necessary elements for the proposal to the client.
3. Development of proposals for clients in Excel and PowerPoint.
4. Calculation of event budgets for the client, preparation of internal project budgets and compliance with them.
5. Search for locations for events and communication with their representatives.
6. Organization of document flow for the project (Agreements, invoices, applications, acts).
7. Selection of personnel and contractors for the project (host, DJ, hostess).
8. Project execution control
9. Maintaining CRM system Megaplan, Trello.
10. Execution of all related work instructions of the direct supervisor.
Ability to self-development and career growth.