Position: IT Support Manager
Category: Sysadmin
English level: intermediate
Years of experience: 11


Development from scratch and formalization of processes related to user technical
support.
Practical implementation of the company's plans for tracking incidents, preparing and
demonstrating POC using the example of Opsgenie.
• Incident Management: Opsgenie
• Task tracking: Jira Cloud (Service Management, ScriptRunner, Custom automatization,
etc.)
• Collaborations: Confluence Cloud
• Security: OPSWAT MetaAccess End-point Policy Management + SDP
• Asset Management: Assets
• User Support: Google Workplace (SSO, oAuth, Scripts), Slack (ChatOps tasks)