Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 1.5

ITSM processes implementation, internal risk-oriented system of controls deployment, Software Engineering industrialization for a few development teams
Project and program management  (2018-present): Coordination of projects and processes within Application development and maintenance transformation program, support of Agile and DevOps practices implementation.
IT Norms, Standard & Quality (3 years):
• Design and control of IT processes and procedures
• Design of quality indicators
• IT processes and procedures trainings for staff
• Control of IT processes and procedures execution in head office and regions
• Design and control of Service Level Agreements (SLA) and
• Service catalog development
IT Operation Risk Control (5years)
• Implementation of IT internal control methodology
• Internal and external IT audit coordination
• Audit recommendation implementation support and control
• IT operation risk incidents support (control and reporting)
• Dashboards and reports development and reporting
No matter scale of a team, but result-oriented work with high level of engagement with constructive feedback