Position: Customer Success Manager
Category: Project Manager
English level: fluent
Years of experience: 1.5


I have more than 1.5 years of experience as Customer Success & Implementation Specialist. My responsibilities include onboarding of new customers and ensuring great customer experience via ticket system, mail, phone and analyzing data depending on the target group using MS excel and visualization tools. 
I am also suggesting changes based on customer feedback, documenting requests and helping to deliver new features based on the collected feedback.
I am experienced in Jira, Confluence, Trello, Asana and CRM tools (Hubspot). I am fluent in English and Ukrainian. Thank you for attention.