Position: Product Management/User research
Category: Product Manager
English level: fluent
Years of experience: 6

Found a magical way to transfer customer's insight to a released feature. Discovered interesting use cases that were validated and taken into development. Founder of the active focus group that serves as a bridge between customers and engineers.
I started my career working in a startup. Firstly, I was responsible for timely answering users' inquiries and providing support to help with the platform. I together with the CS team decreased the average response time from 2 hours to 2 minutes. That gave me an understanding of customers' needs and pains. 

As I was more involved in business processes and product development, I was responsible for the management of cross-company teams for new initiatives. My responsibilities were:
- exploring the competition in the market and discovering competitive advantage;
- getting feedback for MVP to help with the product decisions;
- looking for first adopters and establishing the community.

My current role is Product Analyst and so far I developed from scratch experiment process (A/B, usability) and feedback loop processes. My daily routine includes analyzing customer’s needs and finding new use cases of a product; leading research (qualitative&quantative) to support product ideas, experiments backlog.

Key skills: usability `and A/B tests, customer research and development, market research, experiments, hypotheses validation.
Looking forward to work in customer research/analytics areas in a nice fast-growing start-up/product environment :)