Position: Customer Success Manager
Category: Project Manager
English level: fluent
Years of experience: 6

- multiple occasions of building long-term partnerships;  
- launched from scratch a startup and established the main processes there;  
- improved my management skills a lot over the last years;  
- developed internal procedures: from onboarding to off-boarding employees.
- 6+ years of experience in project and people management;
- managing cross-platform projects and cross-functional teams; 
- managing distributed international project teams;
- experience in the automotive, retail, healthcare, oil&gas, and fintech domains; 
- methodologies: Scrum, Kanban, Waterfall (knowledge and practical experience in applying project management methodologies and frameworks); 
- experience in a full cycle of product development from idea to delivery to the end user; 
- experience in communication with foreign customers and partners (USA, Canada, UK, Germany, Norway, Australia); 
- working experience as a Product Owner, Scrum Master, QA Engineer, and Project Manager
- experience as a business analyst (gathering and preparation of business requirements, functional specifications, use cases, user stories, process modeling (BPMN));
- enterprise customer's successful process integration and continuous improvement processes; 
- experience working with web and mobile projects; 
- multiple occasions of building processes in the new project teams from scratch; 
- Participating in pre-sales and onsite discovery workshops;
- SLA management;
- experience in outsourcing, product companies, and startups;
- Professional Scrum Master I certificate.
Highly professional environment where I could grow as a project manager and move towards delivery/account management.