Position: DevOps Engineer
Category: DevOps
English level: intermediate
Years of experience: 2

My experience as Service Operations Engineer for global hosting company:
- Administration and support of *aaS products, including Firewall, Load Balancer, Cloud Servers and Storage
- Hands-on experience with CI/CD tools such as Gitlab, Chef, Ansible, Terraform, Jenkins
- Configuring and operating OpenStack infrastructure, including Nova, Glance, Cinder, Swift, Keystone, and Horizon. I have also passed certification for COA (Certified OpenStack Administrator).
- Experience with load balancing using nginx+ and haproxy
- Experience with firewalls including vyOS and vSRX
- Knowledge of logs and monitoring tools such as the ELK stack, Icinga, Grafana, Prometheus, and Alertmanager
- Experience with documentation and task management tools including Confluence and Jira
- Proficient with Ubuntu OS, including debugging and troubleshooting
- Some experience in managing Kubernetes clusters
I am a skilled Service Operations Engineer with experience in managing Linux and Windows operating systems, cloud-based solutions, CI/CD tools, and containerization technologies. I have worked with OpenStack and various automation tools, such as Jenkins, Ansible, and Chef. In addition, I have provided technical support to customers and collaborated with on-site engineers to ensure efficient service delivery. I am seeking a DevOps Engineer role to leverage my technical expertise.

I've got 6 years experience in IT, working in global servers hosting company:

Service Operations Engineer, 2020-2022:
- Administration and support of *aaS products, including Firewall, Load Balancer, Cloud Servers and Storage
- Hands-on experience with CI/CD tools such as Gitlab, Chef, Ansible, Terraform, Jenkins
- Configuring and operating OpenStack infrastructure, including Nova, Glance, Cinder, Swift, Keystone, and Horizon. I have also passed certification for COA (Certified OpenStack Administrator).
- Experience with load balancing using nginx+ and haproxy
- Experience with firewalls including vyOS and vSRX
- Knowledge of logs and monitoring tools such as the ELK stack, Icinga, Grafana, Prometheus, and Alertmanager
- Experience with documentation and task management tools including Confluence and Jira
- Proficient with Ubuntu OS, including debugging and troubleshooting
- Some experience in managing Kubernetes clusters

Technical Support Engineer, 2016-2020:
- Working with customers to address various issues and questions related to server hosting
- Coordinated with remote on-site engineers to provision servers by installing a single server or multiple servers (Dell, Supermicro) into remote DC racks and configuring OS and network settings
- Troubleshot and resolved issues that occurred during automatic server installation, including hardware, networking, and OS issues
- Maintained and provided on-call support, including developing customer notification templates for various situations, collaborating with multiple departments on maintenance plans, and updating customers on service disruptions and status
- Managed internal knowledge base
- Administered Linux and Windows systems to debug and help customers resolve issues more efficiently
- Developed Bash, Python, and Ruby scripts to automate routine tasks, including some small bot development