Position: Production incident manager. Tech support manager
Category: Support
English level: fluent
Years of experience: 3

I Have built second level support team from a scratch.
Worked as trainer, SAP Crystal Reports for Lawson. On-site in US
3 years of tech support team managing. Team, all procedures and communication flows was created by me. Live production incident managing. VIP users on-call troubleshooting. Strong background in IT, knowledge in technologies, tools and techniques. Was a team member and lead in various projects and understand the whole cycle of product development, installation, configuration and support. Have industry experience in software development, product promotions, marketing analysis, and negotiations.
Professional growth. Professional team. Transparent management. Challenging project. Product company. Possibility to relocate to USA or Europe