Position: Customer Support/account manager
Category: Support
English level: fluent
Years of experience: 1.5


Feb 2021-Present FIELD TEST ENGINEER/ THUNDERSOFT UKRAINE

•	Responsible for executing test cases manually and analyzing the defects;
•	Accounting for tracking defects throughout the defect life cycle;
•	Reporting defects and daily status reports to clients;
•	Field testing and mobility in Android devises;
•	Flashing the mobile phones with the required S/W and performing all the required test case scenarios;
•	Raise the issues related to mobile testing on the defect tracking system;
•	To perform conference calls about the Project progress and to manage/ track devices safely;
•	Analyzing functional requirement specifications;
•	Communicating with land operators. 

Nov 2019-May 2020 FLEET DISPATCHER/ KIWI Ride (Austria)
•	Support and complete administrative and resolve processes; monitor and control overall manage fleet activities;
•	Customer support, handling client’s complaints.

Oct 2013-March 2014 TEACHER/WRITER/EDITOR
•	Lecture planning, preparation and research; encouraging personal development at private schools ”Universal Talk”, “Runa” ;
•	Private English lessons for IT-specialists, economists etc.
•	Essai, academic papers writer and editor.










November 2019/ May 2020


February 2021/
Present

 
SOCIAL MEDIA REPORTING ANALYST AT NESTLE BUSINESS SERVICES, LVIV
•	Analyze online contents (Facebook, Twitter, news media, blogs, websites etc.)  and prepare reports using web analytics applications;
•	Provide alerts about all online company social media channels;
•	Design and comply actionable and timely reports and alerts;
•	Provide Consumer Services through corporate Social Media channels;
•	Collaborate and contribute with other team member to achieve the overall result.