Position: Support, Verification manager
Category: Support
English level: intermediate
Years of experience: 1

I have brought my multi-tasking to the point where I can answer several clients at the same time, while doing an initial review of their documents, while also helping newcomers with their questions. And at the same time keeping to the timings.
Customer Support at Evoplay, Kiev
October 2021 — January 2022
• Advising clients in chats and calls on 10 different products it the
gambling industry.
• Continuously monitoring innovations and product changes to
provide the most up-to-date information.
• Brought forth a welcoming and energetic spirit.
• Utilized excellent multitasking skills.
• Informed customers of new menu offerings and specials.

Customer Support at VBET Ukraine, Kiev
January 2022 — Present
• Discussed promotions, products, and anything pertaining to better
and more satisfactory service for the customer.
• Attended workshops and conferences centered around increasing
customer service skills.
• Kept records, calendars, and company information accessible.
• Redirected calls as needed and worked with my supervisor to
address any outstanding issues or concerns.
• Communicated effectively with colleagues and superiors.
• Creating tasks in Jira, controlling their execution. Communicating
the answers to the client an easy-to-understand language.
• Helped to train new employees when needed.
• Initial inspection of documents that the client has provided and they have not yet been verified, to provide up-to-date information to the client about what documents are missing.
I want to develop in the company, together with the company on the growing betting/gambling industry in Ukraine. It is necessary for the company to understand where it is going, why, how and when its employees can grow. 
I'm familiar with and not afraid of 12-hour work, because I worked at Evoplay with a 2/2 schedule of 12 hours.