Position: Операционный директор
Category: Other
English level: pre
Years of experience: 3

70% reduced time spent on reporting of operations department
 Implemented 1C (operational and financial management)
 Created a series of effective dashboards in Google Data Studio to control key project indicators
 I took part in the development, testing and successful implementation of the salary system for the entire linear staff of the company
 Developed and implemented an anti-fraud system, which on average per month saves for company > 5% of expenses on salaries of line personnel
 I participated in the development and implementation of a quality control system. Reduced the number of unsatisfactory products by an average of 10% per month (2018).
 I conducted> 15 operational audits. Based on the identified development areas of top managers, I built individual development plans. The average rating of top management by competencies for the year substantially increased
 Conducted >30 interviews
 For 7 months I made the central office the best branche in terms of indicators (from 5th place). Completely reformed the composition of the locational management.
 For 2 months I brought a new unprofitable project into profit. 
 Experience in public speaking up to 450 people
 Developed the skill of delivering unpopular decisions (fired> 100 ineffective employees).
 In the absence of reports and monitoring tools from the client, I developed an internal data collection system. Revealed and eliminated a massive fraud on which the company daily lost large amounts.
 Successful launch of 3 new branches of the company
 Trained 4 directors, 8 operational managers, >30 team leaders and >500 graphic assistants
 Led a team of up to 65 people. My team received the highest salaries on the project in comparison with other teams
 3 people from my team grew to managers.
•	Jul 2019 – Sep 2019: PRM Head – Mindy Support
 Functional management of data annotation projects
 Ensuring the implementation of certain financial metrics of the project through operational metrics
 Implementation of reporting and monitoring systems
 Development and implementation of KPI’s. KPI’s Achievement control
 Planning and distribution of resources of company branches
•	Sep 2018 – Jul 2019: Regional Operations Manager – Mindy Support
 Operational management of 6 branches of the company (> 1,500 people). Directly led 13 top managers
 Coordination of work of middle managers (50 managers in 6 regions)
 Ensuring effective interaction of all structural divisions of the operational department
 Development, improvement and implementation of processes and systems for the efficient operation of the operations department
 Control KPI’s achievement of operations department
 Controling, analysis and formation operational reporting
 Identification of fraud (actions of line personnel that entail financial consequences for the company)
 Holding of trainings
 Optimization of work algorithms for new company projects
•	Feb 2018 – Jul 2019: Kiev Branch Manager – Mindy Support
 Management of middle-management team and linear staff of the head office
 Controling compliance with deadlines for the implementation of projects for clients
 Control of legal and financial documents
 Employee attendance control
 Quality control 
 Holding of trainings
•	Aug 2017 – Feb 2018: Regional Coordinator – Mindy Support
 Launch and organization of work of new branches of the company
 Top management, middle management and line staff training
 Regular business trips to existing locations with internal audits
•	Jan 2017 – Aug 2017: Team Lead – Mindy Support
 Team performance controling
 Conducting trainings to increase the effectiveness of the team
 Discipline control
 Holding regular team meetings
•	Jul 2016 – Jan 2017: Graphic assistant – Mindy Support
I want to find an environment of open people and professionals in which I can apply my skills and knowledge to the development of your business. Sincerely convinced that there are no problems, only tasks.