Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 1


I've worked as casino customer support representative for 1 year. During this period I got really passionate about helping my clients, I got better and better at it with every new working day and have proven to be one of the best customer agents in my team. My responsibilities included: 
- Managing considerable amount of requests in chat or via email;
- Working with websites' (casino) back-ends;
- Providing appropriate answers and solutions to customers' inquiries within strict time limits;
- Working with Helpdesk platforms (Omnidesk, Freshdesk);
- Providing audio call support;
- Providing support for 8 different project separated into 3 groups, each of which had its own regiment.
I am a hardworking person looking for new opportunities to improve my skills and learn some new ones.