Position: Tech support engineer
Category: Support
English level: fluent
Years of experience: 7

-During one of my projects I was the first support team member to be promoted to Advanced tier just after 2 month of working there
-While working in Onboarding team I was responsible for onboarding customers who owed Franchise accounts
Hello, I am a technical support representative with 7 years of experience. I worked on Academic assistance, VoIP and eGrocery projects. 
What can I do? Please check the list below:
-providing L1 and L2 tech support via Zendesk, chat, CRM of your choice
-Onboarding new customers
-Supporting existing customers
-Managing new Max Risk, Non-Payment, and scheduled Cancellation Processes
-Updating existing and writing new technical documentation

VoIP related skills:
-Evaluate network to confirm compatibility and quality of service 
-Testing of call flow, devices, and features to assure configuration is accurate and functioning properly

eGrocery related skills:
-Working with APIs (via Insomnia, Postman)
-Monitoring  hardware systems using SCADA and InCubed IT
-Looking for information and making necessary adjustments in databases (mostly DBeaver and CouchDB)
-Monitoring printers using CUPS and PRINTNODE
-Monitoring Android/Linux devices using SOTI
General skills:
-English (fluent)
-Experience in leading Severity 1 processes
- Personal ownership and sense of urgency on every appointment or project
- Meeting and exceeding a set of daily performance metrics to ensure success
-Team player
I am looking forward to join an innovative company that genuinely cares about its customers and employees, encourages professional growth and constant learning, while supporting a work-life balance philosophy.