Position: Sales Operations Manager
Category: Sales
English level: upper
Years of experience: 2

- as a SalesOps at Serpstat in a Project manager role released more than 120 new features and bug fixes for CRM-integrations with a developer of Sales&Customer Success team,
- created a structured process of Customer Success funnel control,
- launched 10 appreciable improvements in Sales and Customer Success CRM-funnel processes.
Hey there,
I'm passionate about problem solving, creating clean and simple written and video documentation for a team, diving into tools settings for better team performance. My experience in customer care helps me in every day working comunications and technical education make it simple for me to understand tools, creating processes diagrams and understanding settings relations.
On my last job, as a member of Serpstat Sales&Customer Success department I was helping 2 teams to be more effective by managing Sales Operations Processes, such as:
- working with a dev team for CRM-system upgrading by integrations with another tools and extensions,
- setting Sales and Customer Success funnels in CRM-system (AmoCRM): creating new processes rules, improvement of the current processes according to a company goals and based on a team leaders feedback,
- setting email and in-app campaigns in Intercom and CRM add-ons,
- entering information to the Google Sheets databases and controlling them to be clean and accurate,
- сontrolling the correct work of Customer Success and Sales teams according to the set up processes in CRM-, ERP-systems, customer chat, billing.
- ensuring the efficient performance of the department (managing tools settings, tools payments, solving technical issues with tools for team members),
- creating written and video manuals for the team on how to work with the tools and CRM-system processes,
- managing refunds and disputes,
- team leading a small Sales Operations team consisted of 2 person: me and my colleague.

I can be helpfull and I'm interested in positions as:
- Sales Operation manager or 
- internal Educational Manager for a team, because that was a part of my responsibilities that I'm a keen on, or
- Junior Technical Writer, because I have experience in creating technical tasks for the dev team and it would be interested for me to improve this skill.
I'm more interested in a specialist role, rather than a team leading. I would be especially interested in projects with international team, were I can both improve my professional skills and level of English.