Position: Customer/Technical support
Category: Support
English level: upper
Years of experience: 1.5


Customer Support Representive Wirex FinTech company
June 2022 - November 2022
Provide first-line of customer support in a timely manner via tickets.
Collaborate with the back-end and compliance teams.
Staying up-to-date with all the product-related news.
Highly skilled in working with personal and other sensitive information.
Process refunds.
Create tasks and report bugs in Jira.
Technologies/services used:
Helpdesk
Jira
Confluence
Mircosoft Teams

Customer Support Representative Simple Home Store
September 2020 - June 2021
Provide superior customer service, and greet and assist customers.
Make reshipments and refunds.
Controlling and double-checking transactions.
Identify the needs of the customer and assist them if requested.
Receive and process packages for courier shipments.
Provide excellent customer service to customers in-store, over the phone, and online.