Position: Support manager
Category: Support
English level: upper
Years of experience: 2


At Label Your Data, my role as a Data Annotator for a year in 2021 allowed me to develop a deep understanding of data processing and analysis. I specialized in annotating and classifying videos, which played a pivotal role in enhancing artificial intelligence algorithms. These skills have been particularly beneficial in content creation and management, as I've learned to work with data efficiently and effectively.

During my tenure as an Account Manager at BALT ASSISTANCE from 2019 to 2020, I was engaged in solving client issues within the field of health insurance. My responsibilities encompassed processing applications submitted by clients from insurance companies based in Egypt, Turkey, and Europe. This role honed my ability to communicate with a diverse clientele and swiftly resolve their inquiries.

In 2017, I worked as a contact center operator at ARCE contact center for three months. Initially assigned to the Busfor project, I focused on prompt issue resolution and also actively engaged in selling tickets to customers. Subsequently, I transitioned to the IDS Aqua Service project, where I worked on outbound calls to hot leads.