Position: Key Account Manager
Category: Support
English level: fluent
Years of experience: 6

I have managed internation teams during the hardest times (2020-2021 Covid pandemics, 2022 full scale Russian invasion) and we've managed to maintain perfect KPIs, very used to putting the fire down, when it shows up out of nowhere.
6 years of experience in customer support as Key Account Management, Team Lead and CS consultant, managing up to 11 24/7 international CS teams (~50 people), helping Unicorns and clients from all around the world on their journey to build excellent customer care. Looking to grow as Head of Support/TL of 20+ people team or Key Account Manager/Customer Success manager. Would love to work with a Ukrainian company.
I definitely dislike being micromanaged and having a ton of bureaucratic processes in place. Always happy to help other departments, as long as I am not doing their job for them. No Russian projects or communication in Russian language. No 24/7 schedules.