Position: IT Specialist, Customer support
Category: Support
English level: upper
Years of experience: 2.5


-Replacing and reconfiguring Cisco Catalyst 2960-X series switches with Catalyst 9200L series
-L2 Network troubleshooting
- Supporting Access Control Systems (Minfin, Sphinx, Hikvision, AVIS)
-Diagnosing and resolving camera problems
-Controlling active directory (creating, deleting, modifying domain users)
-Supporting Ip Phone Systems
-Troubleshooting network printer problems
Supported all IT related processes
-Diagnosed and resolved a range of software, hardware, and connectivity issues
-Assisted with Software Installs, Configuring, and Troubleshooting Microsoft Outlook and other Office programs, configured VPN for end-users
-Troubleshooted some kind of network issues
-Responding to tickets from customers
-Solving technical issues