Position: Junior Project Manager
Category: Project Manager
English level: fluent
Years of experience: 0

Certifications:

IT PROJECT MANAGEMENT CERTIFICATION BY
UNIVERSITY OF WASHINGTON

IT GOOGLE PROJECT MANAGEMENT
CERTIFICATION

Hard skills obtained:
1. Agile Project Management.
2. SDLC
3. Work Management Tools (Asana, Jira, Notion, Excel, Google Workspace, PowerPoint, Canva)
4. Knowledge of predictive, iterative and Agile-based lifecycles.
5. Understanding of organizational culture and its influence.
PMO techniques.
6. The influence of team dynamics and culture on a project.
7. Organizational change management and Risk Management.
8. Comprehend strategies for managing distributed team projects
9. Basic SQL
1. Customer Care Specialist Tier 2 - Wix. (April 2021-Sep 15, 2023)

Typical tasks included:

Investigated and resolved issues during creation, set-up and growth of the website.
Advanced troubleshooting and indication of bugs.
Onboarded newcomers, analyzed their performance and provided feedback on a regular basis.
Served as a point of contact (POC) for a team.
Analyzed websites to improve their online presence.
Carried out a workshop for a team to improve CC approach.

2. Customer Support Specialist - F3nix (June 2020-March 2021)

Typical tasks included:
Answered client's inquires over the phone, chat, email.
Worked cooperatively with the team and other departments.
Trained newcomers on a new project.