Position: Customer Support Agent
Category: Support
English level: fluent
Years of experience: 3


I have a experienced of Customer Support for different eCommerce stores from 3 years.

Some of the key highlights are,

> I have used almost all customer support platforms including Zendesk, Gorgias, Freshdesk and Helpscout.
> Can handle multiple chats.
> 3 Years experience in this field
> Resolved 50,000 tickets to date
> Social media management (Comments, chat)
> Handled marketplace messages ( Amazon, Ebay, Etsy and Mercari)
> I can handle disputes well mannered with almost winning evidence.
> Complete command on using Shopify & other Ecommerce platforms.
> I own a good collection of different customer support macros.
> Provided email & chat support services to multiple dropshipping & retail stores.
> Good command on all social media platforms.
> Fulfilled orders through coordination with suppliers.
> Issue refunds after verification.
> Complete commands to prepare different data reports on a google sheet with the help of critical excel formulas.
> 5-star reviews from all previous clients.

Some of my skillsets are,

>) Flawless attention to detail
>) 5-star customer service experience
>) Growth mindset
>) Trendy beast!
>) Ability to successfully work with a phenomenal team
>) Can work with minimal supervision.

All my work-related evidence can be provided at the time of the interview and hope you will give me an interview call at least and I can also offer a short-term contract job and if you will comfortable with my work so we can contract on a long-term basis.

CRM tools used,
> Shipstation
> Dropified
> Oberlo
> Odoo
> Dropified
> Oberlo
> Gooten
> ClickUp
> Stamped
> Helpscout
> Zendesk
> E-Desk
> Podio
> Slack
> Discord
> G Suite
> Meta
> Clickfunnel
> Zapier
> Stripe
> Paypal