Position: Marketing Manager
Category: Support
English level: intermediate
Years of experience: 7


For 2 years I was working as operator in call center, after 3 years I was head of CS in LTD and now I am working as CS manager in Goki for almost 3 years:
I am in charge of our conpany clients
Ensure customers get fast time-to-value
Keep clients engaged and regularly using products
Build customer loyalty and reduce churn
Keep a “high-level view” of the entire support process
Make sure issues are fixed as soon as possible, etc