Position: Customer support specialist
Category: Support
English level: upper
Years of experience: 1

Contribute to revenue growth by expanding partners network
As a custumer supportspecualist:

- Provide Customer Support for the website users
 Handle customer complaints, provide appropriate solutions and alternatives
within the time limits;
 follow up to ensure resolution
 Follow communication procedures, guidelines and policies
 Responding promptly to customer inquiries
 Communicating with customers through various channels (chat/emails)
 Acknowledging and resolving customer complaints
 Keeping records of customer interactions, transactions, comments and
complaints
 Customer support via email and tickets in Spanish and English
 Entering data into a CRM, other online tools, and cloud-based platforms
I am looking for a long-term partnership with an opportunity to grow as a specialist, enriching my knowledge about the business development industry, improving my hard and soft skills.