Position: Manual QA Engineer
Category: QA
English level: pre
Years of experience: 0

I have a certificate of completion for the Manual QA course.
I worked for 9 years in a bank as a "Customer Service Quality Control Specialist." My responsibilities included monitoring the work of contact center employees, checking their knowledge, working on mistakes, mentoring, coaching, and testing bank software. I also prepared reports on the employees' work results. I decided to change my career and found QA to be an interesting profession. From September to November 2022, I completed a QA Manual course at beetroot.academy and gained a lot of useful information.