Position: Antifraud specialist (fraud prevention)
Category: Support
English level: intermediate
Years of experience: 1.5

The fastest Ban Hammer in the wild west.
WEBINAR AND TECHNICAL SUPPORT SPECIALIST
-Was responsible for conducting lessons and seminars in the
online school.
-Solved technical problems of clients. Developed
instructions for using platforms.
-Created and managed profiles of customers who had access
to paid materials and, depending on the requests of sales
managers, provided access to them.
-Managed the school's YouTube channel, edited videos,
conducted auto-webinars, actively communicated with
teachers and helped them understand the functionality of
the platforms for live broadcasts.
-Worked with platforms: Getcourse, Bizon365, OBS Studio,
GoToMeeting, Zoom, YouTube.

ANTIFRAUD SPECIALIST
Worked on social discovery project (international dating platform)
My tasks: 
- Social media content moderation;
- Fraud users detection and prevention(Ban, Shadow Ban);
- Complaints check( fraud and blackmail, minors and rude users);
- Work with tickets in Zendesk (unblocking and refunds for
paid subscriptions in Solid Gate). Checking the profile
ban after Photo and Antifraud moderators.
- Checking users for photo verification;
- Checking KYC and bank details of users;
- Detection of new fraudulent schemes and their
counteraction,creation and addition of new work rules;
- Ability to view statistics for each user  on Tableau;
-Managed statistics in Tableau, constantly had access to
statistics of all Photo and Antifraud moderators;
-Helped colleagues at Photo Moderation when needed.