Position: technical project manager, technical account manager, service delivery manager
Category: Lead
English level: intermediate
Years of experience: 11


Technical interface between  Customers and Sales for Voice (VoIP & TDM) and SMS.
Cloud communications products (fix and mobile inbound numbers (DID), Toll Free ITFS and SIP Trunking/PSTN replacement), traditional transit voice and SMS.
Responsible for technical life-cycle (presale, high - & low-level design)

 Primary Technical interface between  customers and BICS sales organization;
 Provide technical support for BICS commercial organization to convince Customers to choose company services and solutions;
 Responsible for the Customers technical life-cycle (pre-sales, fulfillment, post-provisioning);
 Responsible for development and negotiation a high level design for products and services telco/CPaaS offers to their Customers 
 Responsible for optimizing of the existing interconnections in accordance with the network topology evolution and in line with the Customers requirements and network costs;
 Responsible for collecting and assembling all Customers technical requirements from a technological and topological perspective to provide  with regular and structured inputs in order to cover future Customer needs;
 Responsible for managing the structural issues of Customers interconnections and taking the necessary steps to strengthen the resilience of the different services; 
 Fully accountable for the technical Customers satisfaction. In charge of measuring and analyzing the Customers satisfaction and taking the necessary measures to identify and improve possible weaknesses;
Service management, escalation management, technical project management, process improvements, customer relations, pre-sales, technical design
in the past:
Engineer of Traffic Management Unit, International Traffic Management Sector
Specialties:
MSC,MSc-S/VLR/HLR/TSC,TSc-S/STP;
Protocols: ISUP,SCCP,MAP,BSSAP,ISDN,SIGTRAN,CAMEL,INAP, VoiP(H.323, SIP)
AXE ERICSSON Traffic Management Unit (MSC/VLR, HLR, MSC-server, MGW)
Technical support of interconnections (national, international) (testing, implementation, maintenance, interconnection)
Traffic management: signaling and voice 
Provide service management, internal system customer care support, projects implementation. 
TT's management
Handling and/Solving of complaints from customers, roaming partners and own subscribers (Help Desk) (Voice-, SMS-, CAP-, INAP-services)
Preparing network for outbound / inbound roaming (post- paid, camel)