Position: Customer support
Category: Support
English level: upper
Years of experience: 2

- Retained an important customer by spending additional time listening to them and then ensuring the management has taken appropriate actions to remedy the situation 
- Conducted successful onboarding meetings for new clients on daily basis 
- Analyzed the most common issues our clients experienced and proposed a process improvement. This has allowed us to reduce the frequency of specific issue by 30%
I am an excellent communicator who aspires to develop a career as a Customer Service professional. My passion is helping people solve their problems.

Job Experience: 
1. Retail Sales manager - 7 month. 
2. Customer Support Specialist for an advertising agency - 6 month.
3. Customer Care Specialist for HRM - 11 month

Skills: 
1. Experienced in Customer support via chats, phone and face-to-face interaction. 
2. Communication and customer-oriented. 
3. Experienced in working with scripts and sales funnels. 
4. Upper-Intermediate English. Constantly working at improving my language skill.
5. Working knowledge of Jira, YouTrack, HelpCrunch, Zendesk, Intercom, Notion, Google suite, Microsoft suite.
6. Basic knowledge of API, SQL and HTML+CSS
New technologies and industry (e.g. gaming) Stop list: casino, bets, gambling dev.