Position: Customer support specialist
Category: Support
English level: intermediate
Years of experience: 0

Achievements in Premier hotel Shafran:
•	Awarded extra bonus for a high level of professionalism and implementation of network service standards;
•	Awarded with a nameplate for the professionalism and contribution to the development of the hotel and restaurant complex
September 2015 – present
Head of Customer Care and People Training Departments in Premier hotel Shafran
Responsibilities:
•	Training and adaptation of new employers
•	Creating and carrying out certification of all hotel employees
•	Development of new software manuals
•	Reservation of rooms (phone calls, e-mail, personal conversation)
•	Monthly analysis of the secret audit results (call and visit)
•	Planning hotel revenue and developing ways to increase it

April  2015 – September 2015
Office manager in MindK company (web and mobile app development company building reliable solutions for businesses and startups)
Responsibilities:
•	Assisting the head manager (mainly searching for information, budgeting, negotiating, and monitoring)
•	Working with suppliers (lunches, supplies, printing)
•	Assistance in organizing corporate events and other celebrations
•	Informing employees about innovations or changes in the company
•	Maintaining a budget of expenditures for internal needs

September 2013 –  March 2015
Administrator in Reikartz Sumy hotel
Responsibilities:
•	Organization of booking and accommodation
•	Informing about the hotel's services and forms of payment
•	Control and accounting of room occupancy
•	Tasks created for maids 
•	Settlements with guests
•	Resolution of conflict situations