Position: People Operations Specialist
Category: HR
English level: fluent
Years of experience: 3

HIGHEST ACHIEVEMENT - Elemy

Helped the company scale from 160 to over 1500 employees providing excellent onboarding experience and being a business partner to other departments. 

HIGHEST ACHIEVEMENT - HealthJoy
Helped to grow the customer service department from 16 to 75 agents. 

Helped to create quality metrics for the CS department and successfully implemented them. 

Was constantly conducting a quality assessment of completed requests, inbound/outbound calls, and chats, and therefore, took the CSAT level from 71% to over 90%.

Created a training program for new concierges that allowed them to start working on the project within 14 days. In that training, we combined workbooks, printed materials, videos, and constant in-person communication with the trainer during the onboarding.
Elemy - People Operations Associate
August 2020 - Currently 
- Ensure all HR admin documents are processed accurately and timely.
- Creating and implementing employee onboarding workflows.
- Onboarding new hires, and partnering with hiring managers to create the first-week onboarding agenda.
- Coordinating offboarding - both voluntary and involuntary offboarding for a global workforce.
- Working with US legal employment documents: offer letters, consulting agreements, and confidentiality agreements.
- Implementation and management of HRIS systems - BambooHR and ADP.
- Provide HR policy guidance and interpretation.
- Responsible for all changes in employee life cycle within assigned units (e.g.promotions, transfers).
- Partner with Payroll and HRIS providers.
- Evaluate issues, patterns, and trends to provide proactive insights for HR solutions and program designs i.e. training to address certain needs.


HealthJoy, Dnipro — Learning & Development Trainer 
August 2019 - February 2020 

- Created training curriculums, and conducted training sessions for all employees
ranging from Entry level to Team Leads.
- Arranged promotion training.
- Created formatting standards, and onboarding session materials for new hires.
- Worked on feedback from employees regarding the performed training.
- Conducted quality assessment of completed requests, inbound/outbound calls,
and chats for 75+ customer service agents spread across 4 offices and 2
continents.
- Supervised, led, and taught the customer service department and help it grow
from 16 to 75+ highly prepared customer service agents.
 
HealthJoy, Dnipro— Benefits Concierge
October 2018 – August 2019 
 Supporting the organizational strategy of always looking for ways to minimize
our members’ healthcare spending.
 Assisting our HealthJoy members to locate the right high-quality providers and
medical facilities using a complex internal process that includes both public and
private data to make personalized recommendations for every member.
Looking for a People Operations Specialist role preferably in the healthcare or the fintech industry.