Position: Project Manager / Scrum Master
Category: Project Manager
English level: upper
Years of experience: 1


Now I work as an Aircraft Service Engineer (Project coordinator)
from 06.2020 up to now at Progresstech-Ukraine LLC Kyiv, Ukraine ( contract service engineer for Kyiv Boeing Design Center)
Aircraft customer support project. 
Managing of support process, problem investigation, document distribution. 
Receiving, coordinating, and solving service requests from worldwide aircraft operators. Working with customers with different mentalities and language constructions, defining their needs and ensuring its fulfillment. 
Tracking the request solution by the core design team and cooperation with US-based partners. 
Negotiation with clients. Dealing with negative feedback and positive manner responding. Statistics analysis and problem-solving. Carrying on correspondence with customers and all other stakeholders.
Working with sensible documentation and information.

Before that job there was mostly designer's & engineering work and I understood that want to proceed in project managing and being the bigger part of the process. So I've finished PM in IT courses by Beetroot academy this year and currently having Scrum training at my current job.