Position: support manager, billing manager, team lead
Category: Support
English level: upper
Years of experience: 4


I have more than 2 years of work as the IT sales manager, more than 3 years of work in the support of the large bank (text format), more than 1 year of work in support in the gaming sphere (mobile games), 0,5 year of work as billing manager in IT sphere.

Customer Support Specialist (Alfa-Bank Belarus)
- work with individuals and legal entities served in the bank
- work without scripts
- replies in social networks
- work in chats (zendesk), tickets
- solving complex cases
- detailed knowledge of all bank products
- work with card systems (openway), printdoc, RKO, databases, etc.
- dealing with customer objections and maintaining their loyalty
- collecting information on bugs and problems and transferring them to developers
- communication with developers and assistance in identifying the cause of errors in the application

Customer Support Manager (IGG)
- Game support and consultation in chats and tickets
- Solving game issues and issues with payments
- Testing new projects
- Localization
- Proofreading texts and correcting mistakes
- Weekly statistics on game problems by section
- Monitoring urgent problems and reporting them to higher departments
- Responding to reviews in the App Store and Google Play

IT Hosting Group (Billing manager)
- Working with the billing system
- Entering client information into the system
- Checking and paying bills
- Preparing reports
- Advising clients on payments
- Dealing with receivables;
- Handling claims, resolving conflict situations

I worked with Slack, Confluence, Zendesk, Asana.
I would like to continue working in the gaming sphere, not necessarily in support, but something close to it and develop further vertically or horizontally. Also consider working as a billing manager.