Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 4

* Becoming a head of customer success dep which requires both deep technology knowledge and management skills. 
* Managing a team of more than 16 people
* Management of chaotic processes and their stabilization
* Quick dive into a new field of activity
* Optimization of the customer immersion funnel in the product (manual) by more than 40%.
* Participation in the development of product tasks, the search for optimal solutions for the product and the user, participation in sprints.
* Building work processes, management, performance monitoring, etc. (for Customer Support dep, onboarding dep, Customer Success)
* Development of motivation, control of indicators of departments.
* Team training: troubleshooting, working with partners (POS/acquiring)
* implementation scam methodology 
* Work on communication with clients, tone of voice standards
* Preparation of tasks for development, prioritization.
* Testing new FEATURES.
* Retention Rate control and Churn Rate reduction.