Position: Customer Operations/ Customer Success/ Client Experience
Category: Support
English level: fluent
Years of experience: 3


As a Customer Operations Case Manager with experience in a rapidly growing startup and multicultural teams, I excel in ensuring quality and efficiency by managing cases, monitoring and improving processes. Skilled at balancing customer needs and company demands. Effectively building loyalty and long-term relationships with customers while achieving all individual and company goals. 

 • Languages: English (Professional working proficiency), Chinese (Professional working proficiency), Ukrainian (Native) 
 • Computer Skills: Google Suite, Microsoft Office Suite, SalesForce, Freshservice, BambooHr, ADP, Dialpad, Vonage, Docusign. 
 • Proficient at providing excellent customer service.
 • Skilled communicator, able to build long-term client relationships and maintain repeat customers. 
 • Able to work under pressure and in teams to accomplish tasks.