Position: Trainee / Junior QA Engineer
Category: QA
English level: upper
Years of experience: 0

Education:
- QA Test Lab "Fundamentals of software testing" (2020)

- Prometheus. Lecture course from Lviv IT School "Basics of software testing" (2020)

- English Сourses "New Tone" (in active study process)

Skills:
- Knowledge of testing theory
- Understanding of QA process
- Understanding of Project life cycle
- Conducting manual testing of websites, mobile applications
- Writing of test documentation (checklists, test plan, test cases)
- Identifying bugs and introducing them into the bug tracking system
- Practical skills in manual web/mobile testing
- Basic knowledge of SQL
Customer Support Representative, Sales Representative
Elmy / "DMC" LLC, Kharkiv (an online platform for searching for specialists and booking services)
- search and attraction of new clients
- service presentations and sales
- customer training and assistance in working with product
- collection of client complaints and wishes from users to improving the project
- resolving issues or complaints in a timely manner
- work with the admin panel of the site
- moderation of site content
- processing e-mail, chat answers to user questions
- work with CRM system and ticket system Freshdesk
- identification and analysis of errors and problems
faced by users when working with the product
- ad hoc testing of website and mobile application

At this position, I acquired skills in teamwork, took part in developing a product promotion strategy, comparing commercial offers, made recommendations for improving the product, and positioning it on the market. This job helped me to develop different skills in communication with clients and with colleagues, management skills, get multitasking skills, listen and hear the client, identify the client interest and work on product quality
Getting a position of Junior Manual QA Engineer with the ability to develop and improve my professional skills. I'm interested in development in testing web projects and mobile applications