Position: Game Customer Support
Category: Support
English level: upper
Years of experience: 2


Hello!

My name is Mara and I have more than 2 years of Game Customer Support Experience.

I started as a mobile Game Analytics, then worked in a mobile games Customer Service, and ended up helping PC games players all over the world.

I can communicate with players and clients in English, Russian and Ukrainian languages.

I used Helpshift, Zendesk, Excel, Teams, Discord, Youtube and Skype in my practice.

On my Game Analytics position, I used to play games by myself (Match-3), uploaded videos on Youtube and evaluated my experience (in Excel). I also analyzed games played by others.

On my second position as a Mobile Games Customer Support, I used to help players resolving issues with missing in-game items, by searching them in Logs, and communicating with Technical Support Team to address more complex issues. I also did refunds, helped with performance issues, game bugs, feedbacks, bans etc.

On my third position as PC Games Customer Support, I dealed with refunds, country changes, compromised accounts restorations, in-game questions, cosmetic refunds, feedbacks, performance issues, connectivity issues, missing files, bug reports etc.

I also contributed to our team by providing shadowings for agents and providing feedbacks on articles.

If you want to know more, please, contact me!