Position: customer support
Category: Support
English level: upper
Years of experience: 1


TECH SUPPORT SPECIALIST • ACCESS SOFTEK • 13/03/2019 – 31/12/2020 My key responsibilities were to work on tickets from different Financial Institutions and Credit Unions to troubleshoot their clients’ issues (this included troubleshooting in Jira, Confluence, log research, etc.).Sometimes I reached out to FIs via phone or email to solve an issue faster. Basically, I was providing technical support for various US FIs (banks)
CUSTOMER SUPPORT MANAGER • SMART REPAIR APPLIANCES • 01/08/2018 – 31/01/2019 My key responsibilities were to take inbound calls and, after understanding customers’ needs, offer customers the best option possible, and input data into applications. I was also partly responsible for marketing campaigns
Dispather Logistics company • 01/07/2018 – 31/12/2019 My key responsibilities were to take loads control pick up and delivery cars by our owner, take good load and make good gross, speak with different baker about load.
Customer Service Manager seeking an opportunity to use my customer service and management skills to improve       customer satisfaction