Position: Technical support
Category: Support
English level: fluent
Years of experience: 1.5

Winner of the FLEX Exchange Program 2018/2019 (as a result  - studying in USA during 2018/2019 school year)

TOEFL Certificate - English Level C2 (Advanced/Fluent)
Currently a third year student in Kyiv-Mohyla Academy's "Software Engineering" major.

From February to September 2022 I have been working remotely as Technical Support Specialist at the California-based medical company Kyla. My responsibilities included responding to customers' requests through email and dealing with their issues (inability to schedule an appointment, login issues, billing problems, various questions, etc).

Since November 2022 I have been working remotely as L1 Support Engineer for the Philadelphia-based software company Stuzo. I am a part of the team which is the first line of support for Stuzo's "Marathon Rewards" - loyalty program made for American market of Marathon Petroleum, a company owning around 8000 gas stations in the United States. 
My responsibilities include:
- Communication with customers both over the phone and email (helping them figure out the app, providing information about it, manipulating the CRM system to fix various issues they have) 
- Communication with technicians (helping them install the new software, fixing the errors in the process; testing software's functionality; consulting about various questions they have; if needed - escalating their issue to our technical team through Jira)
- Helping new team members get acquainted with the program and training them before their first on-call shifts.
- Helping keep the Confluence documentation up to date.
The main specific I look for in a job is not having to be on-call. I would happily consider such positions.