Position: junior java developer
Category: Java
English level: intermediate
Years of experience: 0.5


Java Software Engineer Intern                                   
SoftServe IT Academy
December 2019 — April 2020
Responsibilities: 
Developed Java functionality for the BaaS project for delivery services like Glovo and Uber with real-time delivery tracking.
Carried out research work when taking features to development, decomposition into sub-tasks with subsequent assessment of the development time.
Developed Unit and IT tests.
Implemented registration and authorization features using Spring Security and OAuth.
Refactored the existing code.
Developed scripts for CI on Gitlab and CD to GCP.

Head of Department                                  
Newtrex
March 2018 — Nov 2019
Responsibilities: 
Developed KPI for department.
Prepared processes and working personal to GDPR audit according to AML policies.
Developed long time strategy for reaching departments goals.

Operations Team Lead
Global Bilgi
September 2015 — January 2017
Achievements:
Improved the ATT by 42% by designing decision trees for agents to follow.
Improved First Call Resolution from 76% to 81% - industry average 74%. 
Minimized agent churn rate by making an open & engaging environment.

Technical Customer Support
Global Bilgi
September 2013 — September 2015
Achievements:
Best perform of the year.
Best ATT in Ukraine.
Half of year team lead assist.