Position: Account manager, Customer success
Category: Other
English level: fluent
Years of experience: 4


• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Forecast and track key account metrics. Client portfolio 200+accounts. 
• Responsible for accounts renewal and upsell. Grew annual revenue from 1M to 2M.
• Monitor and analyze customers' usage of the product. Received an average 88% customer satisfaction rating to date. 
• Responsible for working with the sales team to onboard and integrate new clients and developing existing client relationships.
• Liaise between the customer and internal teams.
• Overhauled client onboarding process, which improved client engagement by 55%. 
• Assist in creating training courses and educational materials for other department members.
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.