Position: Operations Director, COO, General Manager, CEO, Managing Director
Category: Other
English level: fluent
Years of experience: 11

Systematization of core business has been done and implemented based on the analysis of core business processes and critical view to Company Organizational Chart. As result the Company received optimal Organizational chart with all the roles required to fulfill core business service together with clear and detailed Service creation schema that links role name, all role deliverables (final results expected) and measurements that measure end result of the role (individual and team) to make sure the service is delivered to the Client on time, in full scope and with required quality.
In addition, operations strategies were identified together with core teams by conducting assessments, performance reviews, capacity planning, cost/benefit analysis, defining the client’s requirements, establishing KPIs and quality standards. Compensation and benefits systems for employee were developed and implemented.
Experienced General Manager with a demonstrated history of working in the logistics industry/finance industries. Successful results were achieved in building & development main and the biggest production office of the group. Goals setting and maintaining IT, HR, Training Center, Quality Assurance, Customer Service and Freight Audit Operations teams. Strong consulting and coaching professional skilled in Management, Business Organization, Business set up & development in Ukraine.

• Managing all the activities of Ukrainian office autonomously
• Conducting budgeting, financial and economic analysis, returns, statements, balance-sheets etc.
• Developing and grounding business partners’ relations 
• Developing and reviewing business strategy 
• Efficient operational processes were launched, documented (SOPs, BPs, etc), measured (statistics) and constantly improved via quality management (CAPA) process
• Mentoring employees, including management teams
• Recruitment and HR processes tuning and developing according to business needs
• Implementing learning&development as an integral part of corporate culture and processes
• People management, developing motivational plans, coaching

Current roles: Advisor to the Board, Business consultant and Coach, General Manager/Director.