Position: Customer Support/Service Manager
Category: Support
English level: fluent
Years of experience: 6


I have an extensive experience in IT SaaS Customer Service for 6,5 years, 3 years out of which in a managerial position in a growing team . I am a remote work advocate and thrive in fast paced remote environments. I have an experience in various aspects from people management (hiring, onboarding, training, offboarding, performance reviews, KPIs, etc.), process management to solving complex customer issues (billing, technical, etc.). During this period I've worked with different tools, like Intercom, Crisp, HubSpot, Jira, Trello, Loom, Zoom, etc.