Position: Customer Service Representative
Category: Support
English level: upper
Years of experience: 2

1. Resolved complex customer issues with empathy and problem-solving skills.
2. Implemented process improvements to enhance customer experience.
3. Collaborated effectively with cross-functional teams for increased customer retention.
4. Received consistent positive feedback for exceptional service and high customer satisfaction ratings.
Projects and Tasks Completed:
Throughout my journey as a Customer Service Representative, I have accomplished several projects and tasks that have contributed to customer satisfaction:

1. I've been dedicated to resolving customer inquiries swiftly and effectively, utilizing phone, email, and live chat to provide the assistance they need.
2. Helping customers navigate our company's website and guiding them through the purchasing process has been a rewarding experience.
3. Managing a significant number of customer accounts has allowed me to ensure accurate and up-to-date information, building trust with our valued customers.
4. Collaborating with diverse teams, including sales and logistics, has been crucial in addressing customer concerns and finding timely solutions.
5. I've made it a priority to document customer interactions and feedback in our CRM system, ensuring that we have a comprehensive record of their journey.

Technologies Used:
In my role, I have utilized various technologies to enhance my performance and provide exceptional service:

- Hubspot CRM
- Zendesk
- Jira Service Management
- Team Viewer
- Typeform
- Microsoft Teams
Search for remote and written only (tickets/ chats and emails) position.