Position: IT Help-Desk Manager, Senior IT Support Engineer, IT Security Engineer
Category: Sysadmin
English level: upper
Years of experience: 9

Local IT L1 Help Desk Manager, Process Manager, Customer Satisfaction Agent at Clario Tech Limited. Managing help-desk day-to-day activities, incident solving, problem reporting.
Implementing ITIL support basics for 200+ employees. Managing processes of the Help-Desk department. Resolving issues of internal customers. Customer Centric, strong professional in wide range of IT products and services.
• 10 + years in Help-Desk / System Administration / IT Operations;
• SAAS products, working fully remote:
• Super fast learning and skilled in Information Technologies and L2-3 support of users/services;
• Strong experience Windows/MacOS/Linux systems and services;
• Solid ITIL professional;
• Strong Empathy / Customer Centricity;
• Jira/Email/verbal/virtual/on site support specialist;
• Open minded, self-critical, team player / lone wolf if need;
• Acquainted with Agile Scrum;
• Familiar with production companies;
• Okta, Jamf, GItHub, Active Directory, Windows Services, GSuit, Zoom, Office 365, continue...
o Deploying and managing macOS based systems and policies with Jamf + Apple Business Manager;
o GSuit Global administrator, Google Hardware, services, polices;
o Responding to help tickets (e.g., account lockouts, password resets, etc);
o Responsible for equipment purchase, procurement, software licenses, vendor meetings, and integrations;
o Responsible for full procurement cycle inside company;
o Responsible for onboarding and offboarding in EMEA/UA region;
o Procurement process, laptop / equipment purchases;
o Cross-country purchases, logistics, delivery;
o Office equipment support (CCTV, alarm systems, network equipment;
o Okta applications integrations, provisioning and troubleshooting;
o Jira / Confluence global administration, workflows, changes to projects, permissions, plugins and addon's.
o Working closely with DevOps and Devs on CI\CD tools (GitHub, AWS, CircleCI, Quay, etc);
o Networking (Meraki, VPN, Wi-Fi, local networking, troubleshooting);
o EDR solutions (SentinelOne)
o User and device lifecycle management;
o Documenting and automating workflows and IT processes, such as employee onboarding and offboarding;
o Maintaining inventories, provisioning, and imaging company-managed user devices (e.g., laptops, etc).o Deploying and managing macOS based systems and policies with Jamf + Apple Business Manager; o GSuit Global administrator, Google Hardware, services, polices; o Responding to help tickets (e.g., account lockouts, password resets, etc); o Responsible for equipment purchase, procurement, software licenses, vendor meetings, and integrations; o Responsible for full procurement cycle inside company; o Responsible for onboarding and offboarding in EMEA/UA region; o Procurement process, laptop / equipment purchases; o Cross-country purchases, logistics, delivery; o Office equipment support (CCTV, alarm systems, network equipment; o Okta a