Position: Support
Category: Support
English level: intermediate
Years of experience: 5

support, customer service, customer support, German, customer care, good communication skills, CRM, troubleshooting, Customer support specialist, HelpDesk, Microsoft Office, Windows, customer support manager, technical support, Service Desk, ability to learn quickly.
As a customer service specialist, my daily responsibilities include:
being part of a team specialized in offering support through written and phone communication in the german language.
Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone. To assist consumers in setting up service repairs for their appliances, to check the availability of technicians, and make appointments for service calls. Facilitate resolution for consumers' issues and log the information into the consumer's account.