Position: Customer Service Representative / Sales Executive
Category: Support
English level: fluent
Years of experience: 4


At ProToCall, I am responsible for providing call center service for the customers of our partners, mainly healthcare and insurance providers, while also maintaining a contact center database and making sure it is up-to-date. My other main responsibility is being a sales agent for our contractual partners, providing them with all the necessary information about the products of our contractual parties, and handling customer inquiries regarding these products and company policies.   
I advertised and sold a wide variety of products such as vitamins, health care products, and packages, household items and accessories, helping my sales team achieve sales goals and helping the agency increase the sales rate.

My main responsibility at Cofidis was to provide information about loan packages to our customers and our potential contractors. As a customer service representative I was the one responsible for the customers' first impression of our company, being the main agent to interact with them. I assisted  and guided customers with instructions about taking a loan, important requirements and deadlines, properly filled paperwork and applications. I kept records of loan and moratorium applications in databases. 

At Multicom, I managed a large number of inbound and outbound calls daily, and answered all customer queries to the best of my ability via telephone, email and chat. I advertised and brought products and promotions to the attention of customers, assisting them in finding the best match of packages for them. I categorized and matched customers to possible promotions based on the information they provided, and maintained call center database by collecting and recording information.