Position: QA Engineer
Category: QA
English level: fluent
Years of experience: 1

TECHNICAL SKILLS
Project management 
Agile frameworks: Scrum, Kanban 
Working knowledge of JavaScript, SQL
Defects documenting and workflow 
Mobile testing 
Automated testing of APIs 
Development of automated test scripts
Good knowledge of Client-Server and Web architecture
TOOLS
Quality management tools: TestRail by Gurock Software
Defect tracking tools: Bugzilla, Mantis
Project management software: Jira, YouTrack, Trello
SQL clients: Microsoft SQL Server Management Studio, MySQL Workbench, Oracle SQL Developer
API testing tools: Postman
Development tools: VSCode, Microsoft Visual Studio:
Deployment tools: Docker
Mobile testing tools: Android Studio, Xcode
Version control systems: Git, Apache Subversion
Test automation tools: Cypress
Mate Academy, Kyiv							  	     2022-present
QA engineer 
Created and executed test case scenarios for the streaming platforms, e-commerce websites, and android native and hybrid applications.
Managed phases of the software testing process including planning, running tests, tracking defects, and interlinking them with the release requirements.
Produced test reports and presented results for developers, designers, product owners, and project managers.
Verified that completed software versions meet the requirements.
Participated in and facilitated review meetings of software requirements and fixes.
Kept track of test metrics (test coverage, test effort, test execution) and reported them.


Tailor Brands, Tel Aviv							  	     2020– 2022
Customer Solutions Manager
Resolved 100+ daily customer issues via email and live chat, consistently exceeding targets.
Identified root causes of service disruptions and knowledge gaps, and provided feedback to other teams to improve overall support.
Achieved 96% average customer satisfaction rating to date, surpassing team goal by 11%.
Trained and mentored 5 new employees on conflict resolution, JIRA, and Zendesk CRM.
Participated in the development of a new customer service rep training program that cut training time in half from 2 months to 1 month.     
Created 14 customer service email scripts used across the company to interact with customers.

 ShiChiDa, Shanghai, Tokyo						    2017 – 2020
Education Project Manager
Led delivery of web and mobile app for an educational program. 
Created training and onboarding programs for new education personnel.
Collaborated with 4 geographically-distributed constituents to facilitate the design, development, and launch of new or revised programs.
Applied instructional design skills, relevant learning theories, and knowledge of learning technologies and environments to the design of high-quality learning experiences digitalized 80% of the educational process.
Executed quality control strategies for end products, such as website, mobile application, and graphic design deliverables.
Looking for a creative environment to grow.