Position: Customer support manager
Category: Support
English level: fluent
Years of experience: 3

• Under my management, Support Team demonstrated the highest KPI and customer satisfaction results
• Combined workload with self-education: have studied basics of HTML and CSS
I have:
• provided live chat, phone and email support to EEA, US and APAC customers
• worked as Middle and Senior support agent in various spheres, such as travel industry and fintech
• always strived to maintain customer satisfaction rate on a high level, 90%–93% on average
• resolved top-urgency and complex issues (resolution ETA: 15-30 minutes)
• boosted skills of multitasking and working under pressure, effectively dealt with negative attitude customers
• constantly collaborated with teammates and separate departments to reach max effectiveness and productivity

As well, as a Senior support manager, I have:
• been in charge of the Support Team, reported on Team performance to the management
• ensured Team members are productive, effective, in good spirits and not overloaded with work

I am looking for:
– a comfortable schedule (preferably 3/2, with no night shifts)
– a company to build a long-term cooperation with and to be valued by
– an opportunity to grow into a Front-End Developer position
– A comfortable schedule without night shifts
– Opportunity to grow in skills and position
– In future, I’d like to grow into a Front-End Developer