Position: Marketing Manager, Customer Support
Category: Marketing
English level: upper
Years of experience: 5


Education:
Ivan Franko National University of Lviv
2009-2014
Specialist in International Relations and Political Science. translator/interpretor

Experience:
2015-2016 – customer care (tickets ua/tickets ru - outsource)
2016-2021 – marketing specialist, customer care (BMW delarship in Lviv)
2021-till now - marketing specialist (Jaguar Land Rover delarship in Lviv)
Key achievements:
-	as a customer care I was the one of the best in team and also conducted training for new employees
-	as a marketing specialist I work according to the strict standards of the manufacturer's, also held the presentation of new cars, the opening of the salon in a very short time without the involvement of event agencies. SMM,PR e.t.c.


Hard skills:
- Data analysis
- Microsoft Office
- Photoshop
- Pipedrive


Languages:
Ukrainian – both speaking and writing
russian - both speaking and writing
English – Upper Intermediate B2


Soft skills:
-	Time-management
-	Negotiation
-	Attention to details
-	Conflict management
-	Analytical thinking
-	Motivated
-      Problem-solving skills