Position: Program Manager Director
Category: Other
English level: fluent
Years of experience: 11

Through my career I worked with multiple clients: from e-commerce and retail to financial domain. I am versed with various contract and engagement types: from fixed-price and T&M to SLA-heavy Managed Service. 

On top of delivery functions, I was also driving multiple cross-unit and cross-company initiatives and service transformation initiatives at scale of +1,000 FTE, collaborating with corporate functions from Legal to HR and Marketing.

My latest experience at SoftServe, also covered NPS, contract preps, negotiations and client relationship management both directly and through engagement or client partnership teams.
•	20-years of successful software delivery 
•	$2M - $250M multi-client engagements
•	T&M, fixed price, and managed service 
•	Finance, E-commerce, and Retail domains
•	P&L responsibilities: planning to execution
•	Client Relationship, business development 
•	Complex multinational Service Offerings 
•	Leadership, coaching and mentoring 

Specialties: IT Service Delivery, Multi-National Delivery Management, Service Transformation, Business Development, Pre-Sales, Contracting, Communications, Business Continuity Management, Compliance, Hiring, Coaching, Leadership, Risk Management
Real challenges, real work, meaningful efforts. Not a project manager, not a scrum master.