Position: Junior DevOps
Category: DevOps
English level: pre
Years of experience: 2

- created a set of SQL request to MySQL base for monitoring of engineers productivity. It helped to set up metrics and SLA plan for support team.

- wrote basic bash scripts to speed up checking of clients requests.
Since 2015 I worked on position of 24/7 support engineer.
My main responsibilities was:
- technical support of customers via Helpdesk and Skype
- network equipment settings
- monitoring of services and system works
- routes testing and  traffic analysis.

Since 2018 and up to now I working as daily support engineer.
Now my working time take:
- solving trouble tickets and requests from customers on VOIP and A2P messaging field (SIP and SMPP protocols)
- troubleshooting by TCP traces
- selecting information from database
- experience with bash scripting and Ansible playbooks
- working with unusual/hard tasks, escaleted from 1st line engineers 

Since Aug 2019 - learning DevOps, mostly by myself on linuxacademy education platform.
I expect from a new position the opportunity to works with DevOps practices on interesting projects in friendly team.