Position: Business Development
Category: Sales
English level: fluent
Years of experience: 10

I was responsible for B2C business in 5 cities (Kyiv (capital), Cherkasy, Kropyvnytskyy, Zhytomyr, Bila Tserkva), as well as customer operations and experience via 16 shops (sales and customer service) and technical divisions in each city, leading the customer base transformation, CX improvement; with strong focus on revenue generation and people management. Managing team of 350+ employees.

Increased cross-selling rates in shops from 2% to 15% from customer visits
Increased CSAT and NPS by 25% through better service quality provided to customers
Improved sales structure significantly through strong focus on higher revenue generating units sales
Operational management of area which generates over 40% of company’s revenue 
5 sales channels (direct – shops & outsourced partners, telemarketing, WEB, incoming calls)
Decreased customer base churn via development of targeted loyalty and customized retention tools
Revenue generated on the territory increased by 22%.

Reporting to CEO
KPIs: ARPU, Revenue, EBITDA, subscriber base, iCSAT, NPS
10+ years of continuous experience in B2C and B2B sales and operations management on top executives positions (Telco & Banking)
Sales & Marketing Leadership
Profitability & Cost Analysis
Budgeting 
Team Building & Performance Improvement