Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 5

Detail-oriented and self-motivated individual with solid
experience in Customer Service. Proficient in direct sales and
account management. Currently seeking a new opportunity for
growth.
Account Manager
Qwerty.Software 
October 2016- now 

- Ensuring implementation of the best customer service practices to establish long-term cooperation with clients
- Communicating with loyal customers, solving any issues and customer concerns 
- Establishing communication between a customer and an executor (involving calls and correspondence)
- Instructing the support team (involving writing guides and instructions, personal training)
- Managing internal customer reviews
- Ensuring strong customer service and customer satisfaction 
- Interacting closely with the Development department
- Defining personal KPIs.


Customer Support Agent
Qwerty.Software 
June 2015 — October 2016

- Managed inquiries from customers in chat, Skype, CRM, and on the telephone 
- Investigated and solved all types of customer concerns 
- Had experience in multinational customer service 24/7 (USA, UK, Australia, Canada, UAE, etc.).