Position: Support engineer
Category: Support
English level: upper
Years of experience: 3

-Successfully implemented 2
different IP telephonies.
-Have optimized the escalation
process for telephony
problems, as result increased
efectiveness and resolution
time.
-Created full video course for
new employees adaptation
-Training new employees, assisting in processing low-level
issues -Creation of different manuals or video tutorials
-Constant work with IP telephony providers for better
connection, also supporting full cycle of API integration
-Administration of different CRM, AMS, ticket tracking
systems (freshdesk/bitrix etc)
-Creating, verification and supporting mail domains, and
their interaction with dierent servers.
Unisender/Sendgrid/Zoho
-Managing Card Processing (connecting and setting different
payment methods)