Position: Account Manager
Category: Support
English level: fluent
Years of experience: 4


I've worked for almost 5 years in Logistics as a freight forwarding manager, i. e. account manager w/ certain freight dispatch responsibilities, partially assuming sales duties before a separate sales dept was created. I was responsible for daily communication with clients, client onboarding, and occasional training of new employees in my department. Daily tasks included (but weren't limited to) billing clients for our services, keeping freight and customs paperwork up to date, dispatching deliveries when needed, negotiating personal rates for key customers, keeping in touch with small-time shippers w/o active orders, and occasionally communicating with head financial dept in Chicago and local branches in the US and Canada. MS Office products were extensively used in most business processes, as well as a custom-made database web client for access to the customers/shippings data.