Position: Delivery Manager
Category: Project Manager
English level: fluent
Years of experience: 9

customers NPS ≈ 75%
stable CM/GM ≈ 40%
accounts with revenue 2M - 50 developers in account
attrition < 3%
US Visa B1/B2
Visa to Canada
Currently managing US accounts
Certified Scrum Master from 2014
I have been in IT for more than 9 years as a Project Manager/ScrumMaster, Global Talent Acquisition Manager and Head of HR department.  
For the last years I have been working as a Delivery manager
Responsibilities:
• Business Development and Growth: Strategy, New clients’ engagement, Pre-sales 
• Customers’ relationship management 
• Leading and coaching a team of PMs
• P&L management 
• Goals/KPIs setting and leading the Team to achievement 
• Portfolio management and development
• Delivery Excellence ensuring 
• Company initiatives and internal programs leading
Challenging tasks:
- Support and development of existing accounts
- Revenue Growth
- Getting the best NPS index
- Maintenance sales development team with new customers 
- Turnover decrease
- increase in CM indicator and it retention