Position: Customer Service Manager
Category: Project Manager
English level: fluent
Years of experience: 6


-  speaking English, German, Polish, Ukrainian, Russian, Turkish
-  experience in Leading a Team (of 10+ members) 
-  Project Management / Coordination / Planning
-  5+ years in Customer Service
-  CRM Program Management
-  Relationship Building / Customer Success Management
-  proved Sales Experience
-  CRM, Sharepoint, Microsoft Office, Outlook, SAP, Cisco, MicroSip, Excel, Zoho, Powerpoint, Canva, Photoshop
-  processing invoices, refunds, retransfers, Paypal claims and escalations
-  finding, interviewing and training new agents
-  setting and controlling the KPI of the team, Team Coordination and Quality Control
I am interested only in remote works