Position: Account Manager/Lead Generation Manager
Category: Sales
English level: intermediate
Years of experience: 10

Achievements: 
• I accomplish sales targets more than 100%.
• I improved customer base retention rates up to 70%.
Oct 2020 till now  
Kyivstar (group VEON), Kyiv, Ukraine

B2B Account Manager, Lead Generation:
•Selling products and services of the company (core products and new business solutions – BigData, Microsoft Products).
•Making suggestions for connecting new and existing products, services of the company to keep customers on the phone.
•Developing relationships with existing customers resulting in continued sales volumes growth.
•Attracting new customers by telemarketing methods.
•Consulting the company's clients during outgoing and incoming phone calls; providing complete and reliable information on payments, services, tariffs, procedures, terms of the client agreement, promotions, loyalty programs.
•Accepting and registering customer applications by the established instructions and rules.
•Informing the leader promptly in case of customer complaints related to possible technical failures in the network, billing system, equipment, or any other complaints.
•Interacting with different internal teams (e.g. Technical, Finance, Operations) about resolving customer requests.
•From Oct 2020 till Feb 2021 Trainee in the Corporate Solutions Sales Department.

I would like to broaden my experience and get the opportunity to develop skills for the fast-growing IT field.