Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 5


Customer and Technical Support Supervisor at iMazing
(SupportYourApp)

- providing full customer and partial technical support (L1+L2) via emails
- troubleshooting the app's issues
- bug reporting
- collecting the necessary data to escalate tickets to L3
- supervising a small team, creating schedules, onboarding etc.

Ignite Outsourcing at Waze (Google Vendor):

- customer support of Waze users and partners (municipalities, organizations) via ticketing system 
- crisis support: searching for relevant crises online (e.g. flooding, hurricane), searching and uploading shelter/road closure information, reaching out to users/partners
- walking customers through the problem-solving process 
- bug reporting 
- editing the Waze map 
- updating the knowledge base and FAQ