Position: It support
Category: Support
English level: upper
Years of experience: 11


PMLab
Technical Support
Jun-2019 - Present time
NDA 
Technical Support
19-Jul-2018 - 5 -jun-2019
 Business incident creation and follow up
 Following full Incident management workflow
 SLA tracking
 Proactive service monitoring
NDA (Blockchain)
IT Technical Support (Helpdesk)
07-Mar-2018 – 15-Jul-2019 (1 year)
 Consulting ​and resolving problems on user’s hardware, software and applications.
 Hardware & software preparation of user equipment (Windows, Linux, Mac, Android & iOS)
according to company policies.
 Accounting stored hardware.
 Data center monitoring via Grafana.
 Writing technical manuals for IT support.
 Maintaining Proxmox environment storage.
ISP “Sinet”
Technical Support / Network engineer28-Nov-2016 – 06-Mar-2018 (1 year and 3 months)
 Planning & configuring GPON (Zte, Huawei, Picotel HW).
 Network technical supporting the network functional parts and power supply.
 Recruiting, managing, teaching & mentoring technical support operators.
Ukraine Military Forces (Participation in ATO)
The standalone reconnaissance battalion, technical reconnaissance platoon.
17-Jun-2015 – 09-Oct-2016 (1 year and 6 months)
 Building and supporting surveillance and communication network:
configuring Hikvision HW & SW, Ubiquiti HW & SW.
 Teaching and training others, developing their technical skills.
ISP “Navigator Online”
IT Technical Support
1-Sep-2014 – 30-May-2015 (9 months)
 Client’s technical support.
 Monitoring and supporting the network functional parts and power supply.
 Data center support.
“Space-it”
Pre-sale engineer of ISP department
28-Mar-2013 – 3-Mar-2014 (1 year)
 Selecting customer-needs-based solutions.
 Post-sale support.
 Participating in network migration project: configuring and implementing the new core and
aggregation network layer (this project was initiated by Ukrainian Academy of Banking of the
National Bank of Ukraine).
 Radio planning & exploration.
ISP “Triolan”
Technician > Network engineer
Network engineer
01-Aug-2008 – 31-Jan-2013 (4 years and 1 month)