Position: Technical Support
Category: Support
English level: upper
Years of experience: 3


Technical support manager with experience in the blockchain and cryptocurrency industry. I have experience in a fintech company with its own crypto exchange (website/mobile application), crypto acquiring/processing, REST API & WebSockets.

Сompetences:
- Solving problems of merchants with connection to our API and providing quality support in all questions about integration with the product.
- Testing APIs using scripting languages (Python, JavaScript).
- Testing the company's website using Chrome DevTools.
- Manual testing the company's new product.
- Working with Google Workspace, Microsoft Office, Jira/Confluence.
- Developing and implementing various documentations.
- Communicating with providers who process transactions.
- Analyzing conversion.
- Analyzing the work of providers and noticing difficulties on the side of one of them.
- Checking deposits and withdrawals of fiat and cryptocurrency assets for suspected fraud and AML requirements.
- Communicating with all departments of the company to improve the work quality of the product.
- Providing quality consulting services in Russian, Ukrainian and English languages via email and chat.
- Checking user verifications according to KYC.

Education:
- Chainalysis Academy
- V.I. VERNADSKY TAURIDA NATIONAL UNIVERSITY - Computer Science
- Hillel IT School - Front End Basic
- Hillel IT School - Front End Pro
- ENGLISH INTENSIVE COURSE AT ALOHA LANGUAGE SCHOOL