Position: Customer Support/Project Manager/Account Manager
Category: Project Manager
English level: upper
Years of experience: 4


My area of ​​work was customer support. I worked for 3 years as a customer service manager (including German-speaking customers) for a German company.
My tasks included customer support by phone (service questions, answering questions about orders, and providing information about goods, delivery, and returns). Also, I was responsible for customer support on eBay and Amazon, namely chat management, handling customer inquiries, resolving disputes, providing product information, and resolving problematic situations. I also responded to customer inquiries in CRM. Part of my job was also in sales, over the phone.

I also worked for 8 months as a project manager for a German company. One of my main tasks was providing consulting also management organizational and information retrieval services. One of my essential parts of the work was a translation of technical information, edits and clarifications. I also prepared and organized information for projects. Project management, communication with implementers and clients. Ensuring that all projects are delivered on time, within the scope and within budget.