Position: Sales Manager/Support Manager
Category: Support
English level: upper
Years of experience: 2.5


Work experience:

Customer Support, “PlaytiniSoft” (IT) 2022 Responsibilities:
 Progressing any support and liaise with internal teams to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements;
 Taking ownership and responsibility of all applications that are supported by the business;
 Participating in crisis situations for supported applications working with IT teams, which
may involve complex technical hardware or software problems;
 Following guidelines and suggesting on how to request for effective information from users whilst troubleshooting

Sales manager/Customer support, “Jooble” 2019-2022 
Responsibilities:
 Searched for new customers
 Made contracts for the products supply
 Stimulated sales
 Expanded the clients base
 Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
 
 Sales manager/Account manager, “SneakersStaff” (sales) 2016-2017 
Responsibilities:
 Searched for new customers
 Made contracts for the products supply
 Stimulated sales
 Expanded the clients base
 Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Special skills(background):
 Experienced with MS Office, 1C, Outlook
 Worked with Zendesk (1,5 years of experience) and Google platform (around 9
months of experience)
 Broad experience in Adobe PH/Pr/Illustator
 Search engines experience
 Good experience with social network (sales, searches)
 Native Ukrainian and Russian, English B1-B2