Position: Quality control manager
Category: Support
English level: upper
Years of experience: 8

While working as a sales manager I was able to get a promotion to senior sales manager and then to quality manager. Last position included a lot of management, planning, organisational tasks.
Hi! I have 8 years of experience in customer service and sales. From online chat support specialist to senior sales manager and then to quality control manager in sales/support department.

Quality control manager

Media Solutions — Information technology
Mar 2021 – May 2022
Quality control in sales team of 18 members. Increasing
of sales, maintaining a high level of communication with customer(phone calls, messengers, email). Monthly record keeping, work assessment on the basis of KPI, providing feedbacks to sales managers, teaching new employees.

Senior sales manager
Media Solutions — Information technology
May 2019 – Mar 2021
Phone sales, email sales. Hot base. Retention and returning of clients. Worked in Slack, Live agent, Google docs.

Sales manager
Soft solutions — Information technology Jul 2015 – Apr 2019
Phone sales, email sales. Hot base. Retention and returning of clients. Worked in Slack, Live agent, Google docs.

Customer support
Soft Solutions — Information technology Jul 2014 – Jul 2015
Customer support via chat and email. Worked in Siteheart, Live Agent,Googledocs,CRMadminpanel.
I categorically don't want to be involved in projects that related to russian market or russian investments