Position: Operations Manager
Category: Other
English level: upper
Years of experience: 4

Initiated and successfully managed automation of Onboarding, Offboarding and Background checks processes. Shared this experience with other projects within a company
	Participated and successfully passed 3 internal/external  audits. Created and updated all descriptions of project workflows on KnowledgeBase	
	Fully managed and approved Expense reports in Concur on behalf of Account manager. Handled weekly status calls with Delivery managers
	Organized and coordinated internal retreats and external forums (up to 300 ppl). Managed department budget and made re-forecasts
My current main responsibilities are as follows: 

-	Onboarding of new project members, requesting accesses, assigning tasks and tracking leavers. Manage time reporting in client`s and internal system; timesheets verification and synchronization. Get costs approvals from customer and ensure invoices are paid

-	Staffing on the account - searching and providing suitable candidates to DMs, setting up interviews, gathering feedbacks and sending profiles to the client. Get agreements on rotations, track start/end dates and submit extensions. Maintenance of staffing spreadsheet

-	Negotiation with client concerning POs, cost objects, SOW signing and CR execution, getting of ID credentials, providing details for payments. Communicate with internal controlling/supporting groups (Travel, Invoicing, HR, Facility, Accounts Receivable etc.)

-	Maintain weekly and monthly reports for the Delivery Management (such as Health check status of streams, staffing – open positions, end dates, covered SOW, Accrued Revenue due to absence of PO/SOW, Track planned vacations, notify customer about Public holidays)

-	Keep up to date internal spreadsheets and account pages on KB. Getting of signed consent forms from candidates, collection of sensitive information, arrangement of background checks. Creation of procedures and workflows description. Identify opportunities for improvements, gather insights

-	Monitoring of action points completion. Close collaboration with Automation team to substitute manual activities, provide requirements and describe existing workflows. Assist with Town Halls/Meetings. Highlight risks and operational challenges. Procedure ownership on the account, participation in internal/external audits 

I would like to continue working at Operations area and enlarge my knowledge and expertize