Position: Technical/Customer support specialist
Category: Support
English level: fluent
Years of experience: 2

Handled over 300 customer calls and emails monthly, resulting in a customer satisfaction rate of 92%.
Consistently met or exceeded individual performance targets, including call volume, resolution time, and customer satisfaction ratings.
Developed and delivered customer service training to new hires, resulting in a 25% reduction in onboarding time.
Customer support representative at iWorker
Responded to customer queries promptly and accurately via email,
chat, and phone.
Provided step-by-step technical help, both written and verbal, with great attention to detail.
Troubleshoot customer issues, solved problems, and helped with queries about their account.
Managed a ticket queue based on priority and SLA protocols. Share and contribute to the knowledge base.
Worked closely with developers and technical teams to ensure customer satisfaction.

Achievements
Improved customer satisfaction rate by 25% by resolving customer queries within the SLA protocols.
Reduced ticket backlog by 30% by managing the ticket queue effectively.
Received 95% positive feedback from customers for providing excellent technical support.

Customer Support Representative – Staxx
( January 2022 - September 2022)
Provided timely and effective customer support via phone, email, and chat.
Resolved customer complaints and issues in a professional and courteous manner.
  Documented all customer interactions and maintained accurate records in the company's CRM system.
Collaborated with internal teams to identify and resolve customer issues and inquiries.
Participated in ongoing training and development programs to improve customer support skills.

Technologies used: Competent with Slack, Zendesk, Google Suite, Asana, Hubspot, team viewer, loom, Mailchimp, Proficient in email, chat, and phone support
data entry, multi-tasking