Position: Support Specialist
Category: Support
English level: upper
Years of experience: 4


Support Agent
Veterinary Integration Solutions • Remote
- Responding to customers inquiries in accordance with SLAs;
- Provide appropriate solutions to maintain high customer satisfaction;
- Conducting case escalation;
- Writing technical documentation and other self-help content;
- Optimizing our support process;
- Improving internal documentation.

QA/Support Specialist
Gera-IT • Cherkassy
- Familiarize with the product;
- Search, reproduce and report issues;
- Plan, maintain and perform manual testing;
- Participate in Project Processes: Daily Calls, Sprint Planning, Retrospective;
- Research and resolve users issues;
- Proper escalation of unresolved issues to the appropriate internal teams;
- Ensure accurate recording and closing of all issues;
- Gather feedback from customers, propose system technical and functional
improvements;
- Write and update the knowledge base of the product;
- Deal with subscription issues(payment decline, automatic billing failure, double
payments, and refunds);
- Send invitations for product demonstration, provide demo on-demand, close deals.