Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 1


Projects and Tasks:

Established proactive customer success initiatives, including standardized onboarding procedures.
Managed customer success playbooks, ensuring consistent client engagement.
Conducted customer satisfaction surveys, collecting insights from 200+ clients.
Advocated for customer-driven product updates and collaborated with the product team.
Technologies:

Proficient in CRM software (Salesforce, HubSpot) for client data management.
Utilized data analytics tools (Tableau) for actionable insights.
Expert in communication and collaboration tools (Slack, Zoom, Microsoft Teams).