Position: Support Engineer
Category: Sysadmin
English level: upper
Years of experience: 4

Docker Mastery: with Kubernetes +Swarm from a Docker Captain
Certified Kubernetes Administrator (CKA) with Practice Tests
• L2/L3 support engineer with 4 years of experience in providing technical support for customers
• 3 years as a shift engineer. Monitor customers’ systems, help during hardware maintenances, execute system updates and migrations
• 1.5 of 3 years as a Duty Lead. Mentor junior staff, distribute tasks
• Optimise services configuration (like httpd, mysql, ElasticSearch) to ensure good performance with reasonable resources consumption
• Provide support according to SLA
• Provide the customers’ communication for critical issues
• Troubleshoot issues on the spot and provide solutions to maintain business continuity and minimize business downtime
• Provide technical support for a complex system, involving billing (AAA) and VOIP in a distributed environment