Position: Routing manager
Category: Other
English level: fluent
Years of experience: 6


12.09.2017 — 07.10.2019 ;Routing Engineer
 «MMD Smart» (www.mmdsmart.com) Kiev.
Field of activity: Calls and SMS termination worldwide.

	•	Processing and resolution of client complaints;
	•	Building and improvement of inner routing SMS platform;
	•	Building negotiable relations between support and sales departments;
	•	Building and support working routes for sales department;
	•	Finding the best channels(routes) for customers needs.

11.10.2019 — 10.06.2020 ; Routing Specialist

«Signatel Group» Beirut, Lebanon; remote working.
Field of activity: Calls and SMS termination worldwide.

	•	Processing and resolution of client complains;
	•	Working on technical issues on interconnect stage between partners;
	•	Support interconnection processes;
	•	Building and improvement inner routing SMS platform;
	•	Uploading manual rate notifications from parters;