Position: Support Engineer
Category: Support
English level: intermediate
Years of experience: 2.5

Courses:
CCNA Routing and Switching: Introduction to Networks
CCNA Routing and Switching. Scaling Networks
CCNA Routing and Switching: Routing and Switching Essentials
CCNA Routing and Switching: Connecting Networks
CCNA Security
Cybersecurity Essentials
CCNA Cybersecurity Operations
NDG Linux Essentials course in the Cisco Networking Academy
Introduction to IoT
PCAP: Programming Essentials in Python
Administrative user's profile in AD, Azure AD, and Google Admin (creating, changing, resetting a password, disabling, etc.)
Install, update, and configure OS Windows 10 
Working with: 
- apps: Splashtop, ScreenConnect, TeamViewer, Citrix
- ticket systems: Jira, Syncro, ZenDesk, Asana
- Office 365
Upgrading and configuring Cisco devices
I have been working with ServiceNow for the last year