Position: Project Manager, Program/Portfolio Manager
Category: Project Manager
English level: fluent
Years of experience: 11

- Designed and launched digital transformation  (launched new websites with self-service services, modernized Contact centers, developed chat-bots); CSAT grew by 6-10% (70-90%), Waiting time decreased by 5-20%; 70% of Service and quality control processes automated
- Designed and developed centralized customer cervice control software for Contact and Service centers 
- Successfully run complex multiple Programs of business and IT projects; automated CRM, ERP, HRM processes in various companies
- Designed and implemented Loan Conveyer. Loan portfolio increased by 3-5 times for different companies
- as PM designed and developed local DWH with reporting and analytical tools
-Successfully accomplished projects in Ukrainian and European markets (business, business processes automation and digitalization)
-Organized  from the scratch, developed and managed Sales and Customer service team for Retail banking and Energy sector
10+ years of expertise in managing IT and non-IT projects across various business domains and complexities. 

Comprehensive understanding of corporate IT landscapes and has successfully managed software development and business process automation projects. Key areas of expertise include portfolio project management, service and sales development, business process optimization and automation. 

Client-oriented, self-motivated and proactive team player with excellent communication and presentation skills. Holds an MBA and MS in economic cybernetics, with multiple corporate trainings and certifications. Proficient in PM methodologies such as Waterfall, SCRUM, Kanban, Hybrid, and Design thinking. Advanced English.
Teamed up and run mutual projects with top business consultants (BCG, McKinsey, Capgemini)