Position: Help Desk Specialist
Category: Other
English level: pre
Years of experience: 1.5

Writing a manual on how to set up a Macbook for corporate standards in 30 minutes. Instead of an hour of work.
Experience
System Administrator (HelpDesk)
Oct 18 2021 - Aug 16 2022.
Room8Group
Provide solid support to customers with a high degree of customer satisfaction and technical expertise;
Work with hardware replacement, PC assembly, installation, replacement (thermal paste\video cards\HDD\SSD\Power Supply) and diagnosing;
Recommendation of hardware;
Prepare PCs\Laptops\MacBooks for new specialists (local and remotely);
Work with software installation;
Creating and configuring accounts (AD, Jira, Confluence, Slack, Google);
Grant permissions (Jira\Active Directory\Git\SVN)
Respond to assigned customer questions, problems and adheres to SLA;
Provide installation and upgrading of computer systems hardware and software Mac OS\Windows;
Maintain and update internal knowledge base and self-service articles;
Provide end-user support on Windows, iOS, Mac, Android;
Provide support to remote users or sites;
Setup and management of on-premise server and network equipment;
Communication with local internet providers;
Primary diagnosis of network problems (Internet\Wifi);
Connecting, Setting Up, Updating, Activating - PS/XBOX/Nintendo;
Patch Cords purchase and availability control;
Turning on PCs - Turning of the lights\Bitlocker;
Workplace organizations - only patch cords or internet sockets must be available from IT side;
PC check after Termination\Service center;
Before sending to the Service Center - need to describe the cause of the problem - if possible, If not, make a note;
Internet cable pull at the office - in emergency case;