Position: Head of Customer Support Department
Category: Support
English level: fluent
Years of experience: 7

I've built Customer Care Support department in my company from scratch. Creation of game-related documentation, regulations, guidelines, policies. Thanks to the improvements in the support flow, customer satisfaction was increased to 80%, the first reply time for VIP users reduces significantly. Due to personal touch, many users state they keep using our products because of fast and quality support received.
I've been also successfully running Facebook, Instagram, YouTube pages with 500k-1M followers total. Our projects were top games under Marvel, Disney, Hasbro licenses.
I have 7 years of experience in the IT industry, in international Game Development companies in particular.

For the last 3 years, I've been working as a Head of Customer Care Support department. My main goal in this position was to build the Customer Support department here in Kyiv in order to have smooth and constant communication with RnD department.

Alongside support duties, I'm involved in Marketing and CRM activities, such as creating of in-game promo-campaigns, copywriting, SMM promotions, Marketing researches, and communication with Art team due to the creation of promo assets.
This is the area that I'd like to dig deeper into and learn more about.

Also, I have 2 years of experience as a Social Media Manager (Game Community Manager). I've been running Social media and forum communities with over 1M followers total.  Out projects were Top games with Top titles and licensors, such as Marvel, Hasbro, Disney.
My dream position is challenging, aspiring, dedicated to a common bigger goal in a team of like-minded and open-minded enthusiasts.