Position: Customer support
Category: Sales
English level: upper
Years of experience: 11


Raiffeisen Bank Aval
(subsidiary of Austrian Raiffeisen Bank International)
March 2016 – Present (3 years)
Multinational Customer Relationship Manager
 
Relationship Manager, Multinational companies and trade finance servicing division
• Managing portfolio of ~50 International & Multinational customers
• Conducting meetings with existing and potential customers
• Acquisition of multinational corporate customers
• Serving as primary contact for current and potential customers for all banking needs.
• Ensuring the sales effectiveness of banking products and services & Providing high quality service
• Analysis of potential customers business; developing and maintain of profitability relationships with corporate clients
• Preparing and approval of loan applications to the credit committee meeting

Head of Administrative Team at Economic and Financial Security Division  
• Team leader of 5 managers
• Prevention of Bank`s losses caused by internal/external fraud incidents and reduce its risks
• Identification and analysis of significant fraud incidents and providing with proposals for respond measures
• Monitoring of fraud data incidents, involving in the development and implementation of recommendations to prevent, detect incidents of fraud, inspections / investigations of such incidents
• Managing and further  support of projects on risks fraud minimization

Personal Assistant to CEO
• Providing administrative and executive secretarial support to CEO: prepare, review and maintains confidential and complex statistical, management, personnel/labor relations reports
• Organize internal and external meetings including facilities, itineraries and monitoring post-meeting actions and deadlines
• Cooperate effectively with CEO and the Bank`s employees as well as with external partners
• Produce presentations for the Board meeting as required
• Maintain a schedule of regular Directors’ meetings preparing documents and reports and ensuring that deadlines are met, and take minutes/notes and ensure efficient circulation