Position: Customer Support Agent
Category: Support
English level: fluent
Years of experience: 6

4 years of total experience in sales and customer service field. Understanding customer needs and providing customized advice. Leading a client through all the stages of the sales pipeline, from lead to potential client with the idea, identify the needs, and turn it to the sales deal. Conducting negotiations and establishing trusting relationships.

Language skills: 
- English – fluent
- German - A2
- Ukrainian and Russian – native
06/2015 – 09/2018 – one of the biggest American company in automotive industry, Customer Support and Sales agent:

- assisting customers around the world in pre-sale and post-sale questions by phone, e-mail and in chat

- persuasion in cooperation

- do up to 70 emails or 50 phone calls per day

- assistance and guidance to clients in the transaction, and further work

- checking convos between agents and clients for quality assurance 

- work remotely twice a month 

- work with Nice inContact system, LiveChat, HelpSpot and custom CRM

06/2019 - 08/2019 - YoterUp - Account Manager

- support of existing clients accounts

- looking for new clients and advertising companies

- worked with Affise Platform

- worked remotely

01/2019 - 03/2020 - 12Go Asia - Customer Support Agent

- assisting customers around the world in pre-booking and post-booking questions by phone and e-mail

- do up to 40 emails or 20 phone calls per day

- support the company's Facebook page

- worked with Voximplant, Slack, Stats.

- worked remotely

08/2019 - current time - UK Undisclosed Company - Customer Support Agent

- support of existing clients accounts

- do up to 150 emails per day

- working with the custom CRM, Slack and ZenDesk

- training newcomers

- working remotely
Looking for a long-term job with future career development. I would like to find a place where my skills could be used at full power with a good team and interesting projects.
I am responsible enough for remote work.
I do not work night shifts in the office.