Position: Team Lead
Category: Support
English level: upper
Years of experience: 11


1) 2009-2012 Junior/Middle Support engineer
- Bugs troubleshooting and system configuration;
- Network maintanences and system updates;
- Night shifts.

2) 2012-2013 Senior Support Engineer
- L2 debugging of MySQL, Apache, API, Linux services, scripting, etc.
- Installing and testing integrations;
- Customer on-site assistance;
- System performance troubleshooting.

3) 2014-2023 Support Team Lead
- Team managment of 8-12 engineers;
- Mentoring and technical review;
- Engineers assesment;
- Creating processes and documentation;
- Projects planning with Agile aproach;
- Conflicts resolution, reporting and calls with customers.

Currently I am a lead of tech support team. I am thinking about to change a job so that to try other areas or challenges. Management of projects can be interesting.   I can try TechOps or SRE role to widen my technical skills.
I have been working for several years at current position and it looks to me as there is no visable carier development for now. So at least switching to another area may be interesting for me.