Position: Manager
Category: Other
English level: fluent
Years of experience: 3


Jul 2020 - Present | Customer Care Expert at Wix.com
• Communicating with customers through various channels (emails and chats).
• Resolving customers’ concerns and answer customers’ questions to your best ability
• Maintaining a positive attitude and calmly respond to customers’ complaints
• Analyzing customers' progress with the platform and recommend possible features to meet the customers’ needs and growth goals 
• Providing valuable feedback on the efficiency of the customer service process, new tools, flows and solutions.
• Communicating and coordinating with colleagues as necessary.
• Taking part in the various projects (product initiatives, analyzing chats quality etc).
• Managing new customer service representatives joining the team.
• Meeting the quota and maintaining my level as the team's top performer.  

Earlier experience and education

• May 2018 - Dec 2019 | Back Office & Support Manager
• Dec 2017 - May 2018 | Administrative Assistant 
• Jun 2016 - Nov 2017 | Clinic Service Manager
• Oct 2014 - May 2016 | English Teacher
• 2012 - 2016 | Kyiv National Linguistics University, bachelor's degree

Earned problem-solving, management, communication experience and my personal skills encourage me for the professional growth. So now I am looking for the position of the team manager or a project manager to bring my knowledge to a new project which will grow with my assistance.