Position: Customer Service & Management/Sales
Category: Support
English level: fluent
Years of experience: 5

Besides being smooth with customers, I find my greatest accomplishment in being able to deliver high quality consistently. When it comes to QA - I am always with 95-100% passing rate. You know that when you hire me, you won't have to worry about quality.
I have over 4 years of experience working in customer support and sales (both online and brick & mortar), with the project management experience.

You should consider me for the job, because I am authentic, sharp-minded and a likeable person overall. A team player, who knows how to work remotely without losing motivation. 
 
As to my work experience, I've worked with 4 ticketing platforms now, like HubSpot, ServiceNow and 2 of SaaS platforms. Haven't had any issues learning either of those. I'm capable of keeping up the positive attitude throughout a multitude of calls, since it is my nature—I love helping people. And I talk with customers in a tailored way, which doesn't interfere with my sense of urgency. 
I believe that every customer related job should require at least some sales skills. 
My negotiation skills are top-notch, always personable, and I know how to present the best parts about the product in the best way possible, and should there be a flaw in a product - it is easy for me to assure the customer that we care and that we'll be working on a solution.
The QA is also important to me, because this is the main point of feedback for me, so following the procedure isn't an issue either.
My biggest expectation is a great company culture, where you aren't too distant from your colleagues.