Position: Support
Category: Support
English level: upper
Years of experience: 3

• Sales and support team creation (retained for 2 years and educated from “not experienced”)
• 80% escalation cases were solved and retained
Highly organised and adaptable in challenging situations. Experienced in complex tasks, time management, processing data and billing data verification, for board meetings, arranging meetings and events, team administration and supporting senior management. Best in negotiations via the e-mail correspondence and calls and customer support service (English, Spanish, Ukrainian, Russian).