Position: Client Manager // Support // Coordinator // PART TIME or VERY FLEXIBLE FULL TIME
Category: Support
English level: fluent
Years of experience: 2

- hit and exceed department KPIs (upsales, retention)
- 90% students won up to full coverage scholarships in universities worldwide (e.g. grant at the Hult Business School, Stipendium Hungaricum, DAAD scholarship)
- maintain a customer satisfaction rate of 100%
- carried out retention calls with unsatisfied customers, convincing 40% of them to keep using the service
- video-consultations with potential leads (CIS, India and Africa)+ customer onboarding
- providing timely updates and reports
- resolving clients issues in an efficient, tactful manner
- working closely with cross-functional project teams to maintain continuous product knowledge
- using feedback to inform the product and operational teams
- using the CRM system & personal dashboard
- coached and mentored junior client managers providing them with feedback based on their performance
- collaborated with both marketing and sales department in order to develop successful strategies for obtaining best leads conversion