Position: Junior QA Manual
Category: QA
English level: intermediate
Years of experience: 1.5


WORK HISTORY
Maersk Ukraine
Customer Service Agent | May 2019 - Sep 2021
- Taking full responsibility for customers' experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Export, ensuring it's smooth execution.
- Being fully responsible for customers' satisfaction, building strong relationships with them, understanding their business, service needs, drivers and desires with a constant focus on driving new business opportunities.
- Vessel’s load list planning/reconciliation.

Alphacosta Ukraine
Operation Manager | Apr 2014 - Apr 2019
- Managing all export shipments.
- Assisting customers with all inquiries.
- Interacting with different third party logistics service providers (shipping lines, customs clearance brokers, agents worldwide).
- Ensuring that the processes and employees are working smoothly and efficiently.