Position: Support Specialist, or Technical Implementation Specialist, or Customer Success Manager
Category: Support
English level: fluent
Years of experience: 11

Successfully deploying long going projects to Production and seeing them functioning according to customer's expectations.
I have 11 years experience working in IT first as Manual Tester, then for 7 years Product Implementation (Technical Support Specialist with some BA and QA responsibilities), now as a Technical Assistant doing all kinds of work from QA to customer communication and assisting with Sales. My responsibilities also include:

- Spoken communication with client, phone meetings, explaining functionality of the product by phone and using remote desktop/screen sharing applications.

- Configuring software in client's system and resolving issues during software validation and in Production. 

- Partial automation of software testing in UNIX Shell (ksh, bash, SQL).

- Writing manual test cases for new functionality or fixed bugs, testing hot fixes before delivering to client.

- Coordinating my working activities remotely with other team members, taking team leader responsibilities in case of team leader's vacation/sick leave.

- Teaching new team members about product and workflow, assisting them in their first steps in work.

- Constantly learning about software product's functionality, sharing my knowledge with teammates and other departments, maintaining the Knowledge Base.

- Supporting utilities written in Python - fixing bugs, adding new features.
Interesting project to get involved with and learn new things about.