Position: 1st/2nd Line Support Analyst
Category: Support
English level: fluent
Years of experience: 2


provide customer support via telephone, e-mail, Skype in Polish and English languages
 propose improvements to services of company
 diagnose and resolve incidents to the customers satisfaction
 identify and escalate repeat issues or service risks to the support manager
 manage incidents and requests through their entire lifecycle
 provide regular reporting on number of cases, resolution times, etc.
 help company to retain customers by delivering good quality of service
 perform QA tasks, identify bugs, collaborate with developers
 train colleagues on the systems we are supporting