Position: Account Manager/Customer Success Manager
Category: Support
English level: fluent
Years of experience: 10

German as foreign language international certificate (Test DAF, level B2) acquired at Bonn, Germany, 2013

Au Pair international program participant, 2012, Bonn, Germany

Work and Travel USA, April- October 2009

Work and travel USA, May-Septemeber 2008

International volunteer project from YAP CFD Deutschland,  at Ebersbach, Germany, 2010

Volunteer at Red Cross in Germany, Ukraine
April 2022 - Now
Customer Engagement Manager
Infouplse GmbH

May 2019 - February 2022
Customer Success Manager for international freelance projects (Swiss, German, US)

February 2018 - March 2019                             
Customer Success Manager & Account Manager for "Recommend Pro"
Ronis Business Tools, Kharkiv, Ukraine

Responsibilities: Developing customer relationships that promote retention and loyalty; Working closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction; Providing technical support to customers with to keep customers satisfied with the business products; Creating policies and procedures that optimize the customer experience; Gathering feedback from customers; Analyzing customer data to identify the best practices

October 2017 - June 2018                        
Weekend-Job: German Teacher
Deutsches Institut, Kharkiv, Ukraine

May 2017 – February 2018                                        
Helpdesk Engineer
Team International, Kharkiv, Ukraine

May 2015 – July 2016                              
Customer Service Rep & Community Manager
Catalyst Apps, Kharkiv, Ukraine

May 2011 – February 2013                
Senior Customer Service Rep (including some user game testing tasks)
Sharkius Games, Great Britain (freelance)

August 2011 – July 2012                           
Customer Service Rep
CR Systems, Great Britain (freelance)

December 2010 - May 2011
Customer Service Agent 
Plarium Global