Position: Team Lead of customer experience
Category: Other
English level: upper
Years of experience: 5

At my last job, I achieved the following results
1.Achievement of record availability in the contact center and maintaining them at a high level
2.Opening of a new location in a short time, 2 months from the moment the case was approved until the first call at the site
3.The lowest annual churn in the history of the company
I am the Head of Customer Service Department. 
My responsibilities include:
Development and implementation of a customer service strategy Management of the contact center, including incoming and outgoing directions (500+ employees in Kiev, Khmelnitsk and Lutsk) Managing the churn and retention of subscribers
Development of business strategies and processes aligned with the short and long term goals of the company
Developing digital customer service and increasing share of self-service