Position: Head of support department
Category: Support
English level: upper
Years of experience: 6


I have been working in the Customer Service industry for more than 6 years. I've started my journey as an Support Representative at Ukraine-based company Zoomsupport, and after some time I was promoted to Technical Team Lead.
Since 2019, I’m have been working as a Platform Administration specialist at German-based company SIGOS. My main responsibility is to maintain Linux-based servers. I enjoyed working with technical stuff, but I wanted to continue to grow as a manager. As I’m fast, proactive and I can work hard, I managed to combine work at SIGOS with a work at the Ukrainian start-up GotYourBack support, where my position is Head of Support.
Ever since I tried out myself as a manager, I felt that I enjoy working with people. I have been always trying to inspire my subordinates to grow and improve their skills as I grow together with them. We have built a great team of motivated technicians which is constantly expanding. As a manager, I try to guide my team to find their strengths and diminish weaknesses, giving them challenging tasks. As far as currently I combine positions of a subordinate in one company and a manager in another, I can see a position of a team leader from both perspectives, which gives me a deep understanding of what my team expects from me as a manager.
In addition to my experience, I am a person with an analytical mindset and I have a passion for fast- growing projects because in such an environment a person has numerous opportunities to evolve and grow. Thus, I would much appreciate an opportunity to contribute to your ongoing growth and continued success.