Position: Head of Customer Experience/Operations Manager
Category: Support
English level: fluent
Years of experience: 5

Regarding my achievements, I would like to highlight the following notable accomplishments:

- Successfully built and organized an international remote team, establishing effective communication channels and KPIs to measure success-driving aspects
- Increased CSat, NPS, and retention on every project I've been a part of by creating customer-centric environments
- Initiated and drove efficient cooperation of cross-functional teams by leading common projects
- Contributed to business financial sustainability by reducing the chargeback ratio
I am an experienced Head of Customer Experience with a proven track record of leading CX teams for over 5 years. I have successfully taken over existing teams and built international departments from scratch, creating customer-centric environments that drive loyalty and satisfaction. My expertise lies in the eCommerce and SaaS domains, specifically in digital goods provision and fintech
I have a strong technical background and possess excellent leadership and collaboration skills. In my previous roles, I have achieved exceptional results, such as increasing customer satisfaction and reducing churn rates. Being a data-driven professional, I know a thing or two about making strategic recommendations to ensure that the business achieves its goals
I have two foremost passions in my work: creating outstanding customer experience and setting up efficient processes to help businesses achieve their goals. Considering that, I would be happy to continue my career as a Head of Customer Experience or contribute to the success of my future company as an Operations Manager