Position: customer support /customer service representative
Category: Support
English level: fluent
Years of experience: 3


I am a Biotech graduate with substantial experience in computer technology, operational management, customer support representative, telemarketing, and Virtual assistant 
I have experience working with Zendesk, Fresh chat, Fresh Desk, chatbots, Convoso. I specialize in delivering quality services with the utmost respect for strict deadlines and high expectations. 
I provide creative and detailed administrative, customer service. I promptly respond to general inquiries from customers/users, fellow team members, and clients via chats, e-mail/tickets, and calls to improve customer satisfaction through an expert resolution of conflict, issues, and concerns.  
I have been working for the last 3 years in the customer service industry with different companies performing different roles.
I currently work as a general support agent (customer service representative) for MWRlife, my role involves responding to clients via live chat and emails to help resolve any issues or complaints.
I have also worked as a customer support agent/ telemarketer for my previous company in the areas of medicare, life insurance, and final expense. I have been able to help the company using my communication skills in the area of lead generation by speaking to prospective clients to help them make better decisions and find the best-suited policy for the client's needs.
I am looking to work in a team that encourages growth and learning with a welcoming atmosphere.