Position: Оператор поддержки
Category: Other
English level: fluent
Years of experience: 3

Conducted orientation sessions and organized on-the-job training for new hires.
Directed training programs and development paths for managers and supervisors.
Work with customer objections.
Conducting personal and group meetings with teachers;
Working with answers, system, unloads, tables. Timely filling of KPIs and other administrative documents;
Communication according to regulations with other departments;
Control of group teachers (discipline, lessons, performance of duties);
Control and implementation of planned metrics for group (monthly targets);
English Tutor, Skyeng
August 2018 - Present
Classroom management.
Planning and delivering lessons.
Preparing lesson plans.
Providing and marking an appropriate feedback on written and oral answers.

Manager of Training, Skyeng
September 2021 - November 2021
Conducted orientation sessions and organized on-the-job training for new hires.
Directed training programs and development paths for managers and supervisors.
Conducted training courses and prepared videos for long-term use.

Group manager, Skyeng
June 2021 - November 2021
Conducting personal and group meetings with teachers;
Working with answers, system, unloads, tables. Timely filling of KPIs and other administrative documents;
Communication according to regulations with other departments;
Control of group teachers (discipline, lessons, performance of duties);
Control and implementation of planned metrics for group (monthly targets);

Manager of Sales, Skyeng
September 2018 - January 2019
Hold meetings with potential students via Skype. Present the benefits of learning in Skyeng. Determine the level of English.
To recommend a course.
Work with customer objections.

English Tutor, AIESEC,
June 2019 - August 2019, Beograde, Serbia
Classroom management.
Planning and delivering lessons.
Preparing lesson plans.
Providing and marking appropriate feedback on written and oral answers
A good responsive team, young and active workers. A company with a good corporate culture and openness in terms of work.