Position: Head of BD, Head of Sales, KAM or Operation Manager
Category: Sales
English level: intermediate
Years of experience: 11


I have spent most of my career working in two positions, i.e. Account Manager and Head of Sales. Both roles are interesting in their own way.
Account's function is not only to sell new products or services but also to smooth out the team's mistakes, identify client's expectations on time, convey the importance of certain features to Product. Account often has to fulfil some functions of Product Owner, Project Manager or Product Designer. They have to foresee possible risks and think over ways of their mitigation.

Head of Sales position implies not only being able to sell products and services, but motivate the team for sales. You must learn to delegate tasks and build the process in such a way so that if the manager is away, the department can work for 1-2 weeks  without them and with no process breakdowns. You must ensure that each team member knows what to do in a certain situation