Position: Customer Support Agent / Support Team Leader
Category: Support
English level: fluent
Years of experience: 11

Previously, as a Reservation Officer at Simply Contact, I handled travel inquiries, made reservations, and calculated expenses. I had the opportunity to work with Arabic and English lines, serving customers across the Gulf Area, Europe, and the United Kingdom.

In my role as a Retention Manager and Logistics Specialist at Vista Holding, I effectively communicated with drivers and support staff, collected data on driver service trends, and implemented strategies to retain drivers. I also managed transaction schedules, maintained inventory records, and oversaw fleet maintenance programs.

During my tenure at Teleperformance, I held various positions, including Customer Support, HR Advisor, and Service Center Team Leader. I provided prompt and accurate responses to customer queries, analyzed product malfunctions, and resolved customer complaints. As a team leader, I conducted hiring processes, managed payroll and benefits, and ensured adherence to company policies.

With strong analytical thinking, organizational skills, leadership abilities, and effective communication, I bring a positive attitude and a commitment to continuous learning and improvement. My goal is to enhance the customer experience, resolve conflicts, and provide timely assistance, making a significant impact within any organization.
I am an experienced Customer Support with a strong background in customer support and team leadership. Currently, I hold the position of Project Manager at British Builders in Ukraine. In this role, I excel at directing, motivating, and managing project teams, developing and maintaining project plans, and applying risk management processes. I tailor my expert knowledge to meet the specific requirements of each project, ensuring successful outcomes.