Position: Technical support engineer (L2), Data analyst, Application engineer, Application analyst
Category: Support
English level: intermediate
Years of experience: 2

The deputy of the director of small and medium business Raiffeisen Bank Aval, own business of TOV "Aksimer". I have 3 higher educations, incl. economic and managerial.

Career highlights:
• Offsite triage team application engineer
• Worked as part of the offsite triage team
• Provided trainings for the support team
• Root Cause Analysis (RCA) investigations to identify error cause with all stakeholders
• Participated in establishing data-driven SLA based on DORA metrics at the large Telco
• Prepared daily and weekly status reports of the offsite triage team progress
• Performed operational checking of the daily and weekly errors, created new error categories, executed categorization and prepared weekly fail rate reports.

SUMMARY OF QUALIFICATIONS
• 2 years of professional experience in technical L2 support
• Expertise in incident triage, problem investigation and case management
• Performed problem impact assessment over Client’s reporting database (Oracle SQL)
• Documented and performed knowledge transfer of operations support best practices
• Self-directing and innovative with excellent time management and multitasking skills, ability to prioritize an individual open case queue
• Personal adaptability, high responsibility and commitment to achieving the target objectives
• Highly motivated, ready to face challenging tasks
• High analytical and learning abilities
• Languages skills: intermediate-level English, native speaker in Ukrainian and Russian

TECHNICAL SKILLS
• Programming languages: SQL, PL/SQL, Python (basics), Java (basics)
• Technologies: Oracle DB
• Software delivery methodologies: Waterfall, Agile (Kanban)
• Build orchestration system: Jenkins
• Monitoring tools: Splunk
• Other Languages: XML, JSON
• Source versioning control systems: SVN, Git
• IDE: JetBrains IDEA
• Testing: SOAP UI
• Other: MS Office
• OS: MS Windows; Linux(shell)
• Team collaboration tools: Jira, ServiceNow, BitBucket

• Performed issue tracking, documented issue reproduction scenario, impact analysis and possible workarounds
• Collaborated with technical and business teams
• Implemented bulk and single-account data fix scripts (SQL, PL/SQL)
Hello there, my name is Olha!
I work as an application analyst and engineer in a product company, where I provide level 2 support for our products. I am always eager to learn and expand my knowledge, and I am excited to take on new challenges and gain more experience. With a keen eye for detail and a passion for problem-solving, I strive to deliver the best possible outcomes for my team and our customers. I believe that a positive attitude and a strong work ethic are key to achieving success, and I am committed to continuously improving my skills and knowledge in order to excel in my field.
 Thank you for taking the time to get to know a little bit about me, and I look forward to working together in the future.
I'm eager to enhance my professional skills and expertise. I am dedicated to improving my performance and achieving success in my career. In addition, fair compensation for my skills and experience is important to me, and I hope to find a position that offers a competitive salary and benefits package.