Position: Customer success manager
Category: Support
English level: fluent
Years of experience: 7

I have successfully switched from the position of a lawyer in a legal company to Clients Manager in a totally different field (legal vs. medical tourism). It was quite challenging, because I had to learn a lot of new information about the services offered by the new employer, and the field was totally different than what I'd faced before.
At the same time, it gave me understanding of what my personal strong skills are and that client service can be my true vocation. This also gave me a possibility for growth, and thus quite soon I was promoted to Chief Clients Manager.
Through effective communication and problem-solving skills, empathetic attitude to the customers I managed to achieve high customer satisfaction scores and many happy customers.
All my previous work experience was gained on the positions of lawyer and clients coordinator in the agency, coordinating medical programs in Ukraine for foreign customers. Recently, I also had an opportunity to work in an IT company on a position of Customer Support Consultant.
I was responsible for:
-  Interaction with clients via emails, chats, phone calls, meetings;
- Guiding clients, explaining the process and helping to understand peculiarities of the suggested services;
- Reviewing documentation as to the compliance with the regulations, legislation, policies;
- Collaboration with the team, colleagues and authorities;
- Handling sensitive matters, clients' complaints and concerns;
- Technical support on hardware and software.
- do not want to work with cold/warm calls;
- would prefer working with communication in writing (chats, emails) instead of calls;
- definitely no to a call center or similar work.