Position: Customer support, Senior Support Manager, Supervisor
Category: Support
English level: intermediate
Years of experience: 9


• Leading and working with a team of first-line support service managers and checking the quality of their work
• Communication with heads of projects
• Keeping product and service information up-to-date
• Training incoming support team members
• Execution of tasks, processing of problem cases and complaints
• Monitoring and working with forums and reviews
• Work with SRM systems and platforms such as Freshdesk, Zendesk, Slack, Trello