Position: Head of Customer support
Category: Support
English level: upper
Years of experience: 9


I have over 5 years of experience as the head of customer support and about 1 year as a project manager. My career began as a sales manager, where I successfully achieved all my goals. Later, I tried the role of a support manager, which provided me with valuable communication experience and the ability to effectively solve client's problems and meet targets. 
After that me as a best support manager became a head of customer support. My goal was to build a team of over 100 people and provide customers with excellent and efficient support through three communication channels: phone calls, emails, and chat. Over the course of 5 years in this position, I was able to achieve high-quality and prompt customer support, receiving no complaints and positive reviews. I implemented a rating-based motivational system, which positively impacted the number of resolved inquiries. Additionally, I successfully introduced a chatbot and a new learning portal.
Last year I worked as a project manager. I was able to work on 2 projects in parallel (chatbot and lms). During this time I help to introduce chatbot and lms in prod