Position: Customer Support
Category: Support
English level: upper
Years of experience: 2

- Good spoken English with an American accent;
- High level of self-discipline. Productivity is equally high both in a team and at individual work;
- Bachelor's degree in English philology;
-  Increment of customers' satisfaction rate within a specific department;
- Significant reduction of negative feedbacks;
- Personalized approach to each customer, thanks to which I managed to return a few of our top partners to cooperation;
Communication and issue-resolution with English-speaking customers worldwide via live chats, messages in the CRM system, emails and orally via phone calls.

Related responsibilities, other than direct communication with customers:
- Processing on-hold orders;
- Making Loyalty \ Cold Calls;
- Processing Late Orders;
- Verifying customers' payment information;
- Order management within admin system from the moment of order placement to full completion;
- Partially processing sales chats and calls;
- Discounts provision, decision-making regarding special offers and personal ordering conditions;
- Consultation of new potential clients, etc.