Position: Support, Content Moderator, Antifraud, Verification Specialist, Head of department
Category: Support
English level: upper
Years of experience: 4


1) Under NDA	
Head of content moderation and KYC department

-Managing the team of employees to deal with inappropriate content also the team that is responsible for the verification of documents on the website;
-Provide oversight of the tasks of all staff in the moderation and KYC department; 
-Receive emails from verification and moderation agents for review ( about site rule violations) and send them to website users;
-Re-check content and profiles that required moderation or verification documents; 
-New employee training for KYC agent or content moderator position.

2)StopFraud.io	
Verification Specialist

-Verify that the information in the user account matches the information in the documents;
-Providing clients with explanations about the required set of documents (indicating size, format, etc. of documents);
-Identify signs of falsification, fraud and counterfeiting of documents;
-Identify documents that do not comply with company requirements.

3)GameX	
Customer Support Specialist

-Handle complaints, provide appropriate solutions and options via email and live chat;
-Provide the necessary support, responding efficiently and effectively, according to priorities, and answering user queries quickly;
-Manage more than one chat room at a time, handling each one with equal efficiency.

4) StopFraud
Content moderator
-Search for scammers and ban profiles for breaking site rules, moderate a constant stream of content on the site;
-Preventing the occurrence of inappropriate data.
-Inform clients about peculiarities/details of rejection (via email, Zendesk).

5) IMC
Customer Support Specialist
-Provide support for customers via chats and emails;
-Working with CRM system.

6) Nike
Manager
-Advising and assisting customers;
-Organizing teamwork;
-Control sales clothing and payments;
-Carrying out stocktaking duties.