Position: Business operations manager
Category: SEO
English level: fluent
Years of experience: 11

I help companies that bet on efficiency to make their performance the competitive advantage. 
I am an expert on business processes set up/reengineering with strong project management skills. 
I help changes happen focusing on people side of it (as a Certified Change Manager Professional™ )
Lalafo - AI powered C2C marketplace
Business Operations Manager
July 2019 - Present, Kiev Region, Ukraine
•collaborating with the CEO and TOP management in setting and driving organizational vision, operational strategy, and hiring needs
•translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and operating planning
•oversee company operations and employee productivity, building a culture ensuring team members thrive and organizational outcomes are met
•ensure effective recruiting, onboarding, professional development, performance management, and retention

Self-Employed
Project manager (strategic and organizational development projects) July 2018 - July 2019 
•methodological support of strategic development
•people management set up refreshment
•development and launch of the new vision; content and architecture of the new corporate website

Project management office for financial sector reform supported by EBRD for the NBU / NSSMC

Operational Support Manager
July 2017 - July 2018 
•methodological support for Project managers
•coordination of the Project team with the Donor, the Foundation for support of reforms in Ukraine and key stakeholders within and beyond the National Bank
of Ukraine
•provision of timely and complete reports of the Project team to the Donor and the Foundation for support of reforms in Ukraine
•managing SLA fulfillment and ensuring internal customers satisfaction
Achievements:
•created a SharePoint storage of all project materials/deliverables, ensuring it’s
regular population
•developed a project charter, consolidated all reporting templates according to the Donor`s standard

ЛІГА:ЗАКОН
Member of the board, Chief of Business Support
January 2015 - March 2017 Kyiv Region, Ukraine
•operational model re-engineering
•holding strategic sessions, committees, board meetings
•control and support the internal audit system for the annual ISO9001 quality system certification
•people management system set up, internal communications management
Achievements:
•developed and launched a new business model, including change of organizational structure
•implemented organizational strategic planning approach; developed and launched a new performance appraisal system, including business/functional
KPIs and their target levels set up
• launched a project & process management office and a new corporate communication platform