Position: Support Lead
Category: Support
English level: fluent
Years of experience: 7

Built all needed custom support reports in our database using various metrics and attributes. Had some experience with databases earlier but had to improve my skills going through some training.
Current responsibilities:
Oversee overall performance of a team of 12 people who provide non-tech support.
Responsible for interviewing, hiring upgrading, promotion, salary raise etc.
Would like to have a managerial role.