Position: Project Manager
Category: Sales
English level: upper
Years of experience: 4


Key Account Travel Manager PASHA Travel 02/2020 - 10/2021
Optimization of customers' booking processes.
Develop trusting relationships with a portfolio of key clients.
Acquire a thorough understanding of key customers' needs and
requirements.
Expand the relationships with existing customers by continuously
proposing solutions that meet their objectives.
Ensure the correct products and services are delivered to customers
in a timely manner.
Serve as the link of communication between key customers and
internal teams.
Resolve any issues and problems faced by customers and deal with
complaints to maintain trust.
Play an integral part in generating new sales that will turn into longlasting relationships.
Manage and track on time payments


Reservations Supervisor PASHA Travel 01/2019 - 01/2020
Act as a main resource for reservation agents needing assistance with
regards to achieving customer satisfaction.
Responds to all guest reservation requests and executes prompt,
courteous and accurate guest service.
Manage systems that are set up within the reservations department to
ensure accurate handling and monitoring of phone calls.
Understand and enforce company credit policies and ensure proper
billing instructions, routing instructions and payment methods are
applied to the reservations.
Verify if each reservation requests are processed as per the hotel
standards and without delay.
Process no-show and cancellations as per policy and procedures.
Handles any request for amenities & transportation promptly and
accurately.
Handles the reservation correspondence accurately and neatly and
follow up for any missing.
Train newly recruited reservation staffs in taking reservations,
telephone etiquette.
Destination Expert
PASHA Travel  02/2018 - 12/2018
Participation on unit budget planning.
Managing all requests regarding booking and selling of touristic packs,
guided and other tours etc.
To manage in creating the list of services to the customers.
To arrange tours for advertisement purposes.
To get acquainted with all changes in the rules and regulations of
tourism operators on a regular basis and comply with them.
To arrange signing of tourism contracts with the 3d parties.
Managing reports in 1C accounting software at the end of each work
day
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