Position: Account Executive
Category: Product Manager
English level: fluent
Years of experience: 4

I took part in the creation of products from scratch. Most of those projects already earn money for their owners (TapApp, Zumic, QuantumListing). I have experience dealing with whimsy clients, resolving conflicts related to payments and contracts signing, and troubleshooting of a different kind. Act as a liaison between the team and a client.
My current responsibilities include:
- payments management (generating invoices and following up in case of non-payment; making sure bills are paid on time);
- communication with foreign clients
- translation assistance
- replies to common customer service questions
- troubleshooting of customer problems
- handling customer complaints.

Experience Account Manager at RexSoft October 2017 - Present
Establish and maintain business relationships with key US and EU accounts operating as the lead point of contact.
Proven long-lasting customer relationships including large scale (24+ months) projects of high complexity starting from initial build to launch and tech support.
Acting as a liaison between customers and cross-functional internal teams using agile methods and modern project management tools like Jira. Ensuring timely and successful delivery of web and mobile solutions according to customer needs improving the entire customer experience.
Cooperating with agencies and leading startups working on design, front- and back-end development using PHP, RoR and Javascript technologies. Launching mobile apps written in Objective-C/Swift and Java/ Android native and cross-platform languages. Delivering and optimizing robust Word Press websites.
With proven work experience, I train and supervise junior managers and new staff while able to manage multiple projects at a time.
Excellent verbal and written communication skills help lead successful negotiations of contracts and agreements to meet the goals of both parties.

Skills
Languages: English, Ukrainian, and Russian – fluent. German and Spanish – elementary.
Computer: Solid user of most MS and Apple software including MS Office. Work in Jira, Pipedrive, Trello, LinkedIn, Slack.
Projects: Zumic, CommunicationsMatch, QuantumListing, TapApp, AllsWell, KovNet
It would be a pleasure for me to communicate with clients from abroad. I am ready to be challenged with complex cases that need some problem-solving. I would like to have the opportunity to attend different meet-ups and conferences. 
Not interested in lead generation.