Position: Product Owner/Project Manager
Category: Product Manager
English level: upper
Years of experience: 2


I am a T-shaped person with over 10 years of experience working with clients and a passion for building great products.

Product Owner
(B2B, SaaS)
04.2023 – currently
- Market and competitive research, provide input into product strategy;
- Dev team coordination;
- Creating technical documentation, user stories, and use cases to guide product development and ensure clarity across teams.

MVP project, mobile app, B2C (teamwork)
School of Digital Business by Genesis, SET University & KSE
10.2022 – 12.2022
- Competitors' research and analysis (top-down and bottom-up);
- Product concepts and mockup creation;
- Pricing plans development;
- User acquisition funnel building, and unit economics calculation. 

Customer Success Manager / Implementation Manager
(B2B, SaaS)
05.2022 – 03.2023
- Conducting user training and creating tutorials to facilitate user onboarding and adoption;
- Collecting and analyzing feedback from customers, stakeholders, and other teams;
- Jira Service Management system administration;
- Writing release notes, and collaborating with Tech and Product teams to resolve complex issues.

Head of Contact Center / Internal Project Manager
Bank
10.2019 – 03.2022
- Participating in the recruiting process of new team members; 
- Drafting technical requirements, tender procurement and implementation of a contact center software (telephony, CRM, and chatbot); 
- Designing and implementing processes of the contact center and service standards; 
- CRM administration;
- Creating KPIs.
I am eager to work in a driven atmosphere with ambitious goals and passionate people.