Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 5

The number of my students exceeds 100.
Individual Chinese Teacher
2017 - 2022
1. One to one Chinese tuition
2. Developing a learning program
3. Working with adults/kids
Live Chat Support Agent, Team Leader
2017 - 2020 
Duties:
1. Manage a team of 20 people
2. Providing live chat support as a manager
3. Working with CRM system and Admin Panel
4. Preparation of special offers and promotions for members
5. Maintaining communication with payment systems (pending or lost deposits)
6. Creating working manuals
7. Providing complaints solution
Dispatcher at home appliance repair company
2020 - 2022
1. Taking incoming calls and booking customers for housecalls
2. Working with online chats
3. Disatching jobs
4. Processing email requests
5. Resolving the complaints
I'm open to any projects! I am also willing to take on translation projects.