Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 3


I am an experienced (more than 3 years of experience in support) client-oriented and diligent support engineer. Worked on different projects with different teams and supported clients/companies worldwide. On current  B2B position provide technical support to different companies that use/buy our services. 
Main responsibilities:
• Collaborating with R&D, DevOps, product, payment teams in order to drive continuous improvement of internal and external processes;
• Managing different daily tasks by using Azure Devops, Jira, Grafana, Kibana, ServiceNow;
• Identifying, analyzing and troubleshooting technical issues and providing internal/external customers with effective solutions;
• Handling complaints/issues from users/partners and redirecting them appropriate resource;
• Staying up to date with system information, product, changes, and updates; 
• Working with documentation regarding developed products and services (assistance in creating new and maintaining the existing);
• Reporting bugs/release issues.
I am not considering shifts schedule.