Position: Customer support agent
Category: Support
English level: upper
Years of experience: 5

- Responded to over 85 customer calls daily and solved 80% of their concerns from the first call;
- Ability to multitask on the. different channels of customer support;
- Positively served customers, and give them a good impression of the product.
I have nearly 5 years of experience in customer service, including 1L and 2L technical support in different fields; resolving complex customer inquiries. Worked with different  CRM systems, such as SAP, Zendesk, and C1. 
Also responsible for managing customer expectations in delivering superior levels of service. 
As well is a fast learner, which helps me to adapt to different obstacles.
Looking for an interesting job with challenging tasks and an inspiring team.