Position: Account Manager/Service Delivery Manager/Customer Success Manager/Project Coordinator
Category: Project Manager
English level: fluent
Years of experience: 9


Achievements:
- Building a support team from scratches;
- Successful long-term cooperation with Porsche;
- Increasing the turnover of a trading company by USD 150k/year;
- Increasing the turnover of the IT outsourcing company by USD 800k/year

Account Manager/Customer Success experience:
- Canadian hosting outsource company;
- Long-term cooperation with Porsche client;
- Long-term cooperation with Israel (Clouds domain) and the UK (Fintech) with 13 people under my responsibility;
- Clients upsell;
- Onboarding for new B2B clients;
- Risks management;
- Cooperation with different departments;
- Hiring manager experience;
- Remote support for famous international companies: Porsche, LEGO, Haribo, Deutsche Bank, DerTouristik, and TUI Cruises.

Service Delivery experience:
- Build a relationship with clients;
- Learn about Clients' business, their products, and how we are contributing through the code we write to making the clients' businesses successful;
- Ensure the team are focused, understand expectations of them, are following process, and delivering solutions on time;
- Publishing weekly status reports detailing timelines, risks, issues, and any decisions made;
- Ensuring that the developers' contributions are valued by proactively building paths to collaboration between Innovecs team members and the client. This includes within the project, around the project, and outside of the project;
- Collaborate with the account exec team to pursue client opportunities to grow revenue;
- Working alongside Development Management leadership to ensure that we are hiring the best talent, and assuring the technical quality of our work;
- Manage the team by monitoring morale and productivity.

Training and courses:
- Product Manager certificate (skillsetter.io);
- Completed training: Web Product management course;
(Analysis, development, and promotion of products);
- Completed training: Product Management for mobile apps;
- Completed training: The unit economy of a growing product;
- Completed training: Product metrics;
- Completed training: Facebook traffic arbitrage course;
- Completed training: ManyChat Messenger Bot Marketing.


Additional info:
- All of my previous jobs were related to people's communication;
- Have one project launched from scratch;
- YEP Starter business incubator participant;
- Entrepreneur mind;
- Team Lead experience;
- Understanding PPC, CR, LTV, CAC, ROI, ROMI, ARPU, CPU, Gross Profit, and Net Profit;
- Understanding SEO;
- Google Analytics.
- I would like to help to grow and evolve the company I will work with;
- Friendly environment;
- Global projects.