Position: Technical Support Engineer, DevOps
Category: DevOps
English level: intermediate
Years of experience: 2.5


CORE QUALIFICATIONS:

RHEL/Centos/CloudLinux/Ubuntu Administration, Apache, MySQL administration skills, Networking, VirtualBox/VMWare, OpenVZ/Virtuozzo, Session Initiated Protocol(SIP), Troubleshooting, Experience in Technical Support 24/7, Experience in AWS(EC2).

RESPONSIBILITIES:
Responsible for the successful resolution of a variety of issues that the customers report.
Work with ticketing system (Best Practical, Kayako, JIRA).
Responsible for modifying the existing programs with improvement.
Resolve questions and problems from the customers.
Reproducing the software bugs and escalating them to the Development team.
Conducting business correspondence in English
Working close to the rest of the company
I want to work with interesting projects, to be a part of professional friendly team in international company with possibility to learn new and grow professionally.