Position: Customer Services Specialist
Category: Support
English level: basic
Years of experience: 5


Idea Bank (Getin Holding S.A. group)
Customer Services Specialist
Aug 2018 - Present
• quality communication and customer service to ensure their positive experience;
• resolve incoming requests from customers;
• provide requests for support to various departments, if the issue is not within your competence.

PRAVEX BANK Official (INTESA SANPAOLO GROUP)
Customer Services Specialist
Aug 2017 - Jan 2018
- Active involvement of clients of individuals and legal entities in servicing all banking products / services (lending, deposits, RCOs, etc.) offered by the Bank.
- Implementation of the plan for the sale of banking services.
- Support of high quality standards in servicing the bank's Clients.
- Building fruitful communication with other structural divisions of the bank by achieving maximum sales synergy in all areas of banking and achieving high quality service.
- Use of all available cross-selling opportunities to existing Customers.
- Carrying out active actions under the condition of ensuring the repayment of debts on credit operations of individuals.
- If necessary, providing effective solutions to disputes that arise in working with clients.

Kyivstar Business Hub
Customer Service Specialist
Oct 2016 - Jul 2017
• Consultation of clients on the company's products
• Searching and offer optimal solutions for the client.
• Working with databases, prompt response to requests, information retrieval, formulation of the necessary response.
• Execution of reports and instructions of the group leader.
• Monitoring the implementation of the group's disciplinary standards in Lviv
• Analyzing and working on errors with operators after listening to calls

ARCE contact center
Customer Services Specialist
Dec 2015 - Sep 2016
Worked as an operator on the project "Volia"
As well as the technical support operator of the Oll.tv project