Position: Technical Writer
Category: Business Analyst
English level: upper
Years of experience: 2

- Established the process of integration with Workday and automatic data transfer to Creatio CRM system which helped to save 20+ man-hours a month.
- Designed a new solution to generate reports about cases and send them to the SSH File Transfer Protocol (SFTP) path automatically which helped to keep the customer with >1$ million - Created a dashboard for the enterprise customer that showed data about leads, opportunities, and activities in one place instead of having it in different sections which led to the customer's satisfaction.
- Increased customer satisfaction points by up to 95% through finding inconsistencies in a process of the automatic managers’ assignment to a case and proposing possible solutions.
- Gathered and structured information about the project (technical design documentation, business requirement documentation, flowcharts on existing processes) that helped to process change requests faster and saved 80+ man-hours a month for our company.
- Designed a dashboard that showed data about every team member (developer, business analyst, customer success manager), their tasks, and time spent on them that helped team and tech leaders to save 30+ man-hours a month.
Technical Writer with the business analysis background and experience in digital and software industries within the global markets (Europe, USA). Capable of effectively communicating with the clients, gathering their business requirements, and helping them to achieve their business goals. My current goal is to grow professionally and progress in my career.

My last job included the following responsibilities:

- Defining clients' business needs (personal sessions, scoping calls, analyzing documentation from the customer, etc.); 
- Writing project documentation (concept, technical design, use cases, testing protocols); 
- Communicating with the technical team (creating tasks for them in Jira, participating in project calls etc.);
- Performing customizations of CRM system; 
- Testing the developed solution; 
- Holding training sessions for system end-users.

Currently, I am looking for a part-time job as a technical writer.