Position: Customer Support/Success Manager/Team Lead/Business Administration
Category: Support
English level: fluent
Years of experience: 11

Management and Leadership: office space management, supporting IT developing for office, human
resource, strategy &planning, reporting, communications, cross-department cooperation, etc.
• Projects: office turnkey including implementing IT solutions, renovation, relocation, downsizing, etc.
• Real Estate rent: lease administration, leasing agreement assistance, etc.
• Operation Management: janitorial service, maintenance, emergency response, service requests, etc.
• Financial area: planning, budgeting, reporting cost optimization, etc.
• Business Development.
• Services Developing.
• Tender organization
For the past 18 years I have been working for CBRE company at Cisco account. And as business-focused person with the professional experience in leadership positions I did a successful management in 5 countries. The unique combination of business philosophy and entrepreneurial skills in Central Asia and Eastern Europe allowed me to promote a successful business approach, individual, corporate, innovative and creative. The result of this became positive Customer satisfaction score. 

After working for years in project management I successfully completed projects in CIS regions. I have advanced knowledge in developing scopes, keeping projects moving, submitting deliverables on time, and ensuring a seamless experience for all parties involved.
Moreover, the essential part of management skills is working with staff which involves being a relevant and empowering coach for them. As a result of this approach a series of training seminars was developed in CIS countries: 
Essentials of Facility Management
Key Performance Indicator as an index of success.
Budgeting (OPEX and CAPEX)
Coaching Culture at Facility Management, etc.

Nowadays, I am full of excellent experience, knowledge, skills, and desire, and have an opportunity to share them and increase my income. The areas where I can be useful and deliver qualified results/service are Project Manager, Sales, Customer Care/Support.
Work remotely