Position: Senior Customer Success Manager / Head of Customer Success team
Category: Support
English level: fluent
Years of experience: 10

−	Fast at learning, constant thirst for new knowledge;
−	Strong leadership and excellent communicational and organizational skills;
−	Recognized for reliability and determination, ability to work hard in the team and under pressure;
−	Advanced PC user: Word, Excel, Access, PowerPoint, Windows and Internet.
Development of strong relationships with current key customers also with potential customers. Making up-sell and cross-sell to current customers. Working with leads and making sales from old leads. Team-leading of the sales team.  Administrator in Zoho CRM system. Working with zoho crm, zoho invoice, zoho docs. Use also Jira Crm. Control of customer satisfaction and successful performance of the project. Expansion of projects from existing customers. Work with customers to ensure the projects are delivered in a timely manner. Dealing with problem customers, problems on the project - Identifying the problem, finding the optimal solution for the client and the company, providing this solution to the client. Resolution of underpayment issues on the project. Working closely with Project Managers and customers to provide the best technical solution on the project. Control of fulfillment of contractual obligations. Invoice issuance, control of payments under the contract. Document management.  Work with customer feedback on the completion of the project.