Position: Program Manager, Delivery Manager, Senior Project Manager
Category: Project Manager
English level: upper
Years of experience: 4

Tech Leads unit was created
Program Manager with 2,5 years and Project Manager with more than 4 years of experience in various types of projects, mostly in the QA domain. 

Experience in team management of 40+ FTE , both in-house and remote teams. Proven experience working with clients: communication and negotiation. 

Activities: 

Program:

- Coordinate Program balance with a resources, resource planning
- P&L of the Program
- Daily management according to the Program standards 
- Risk management, applying preventive measures to prevent problems with clients and team
- Ensuring the achievements of Program goals on the service, finance and team fields
- Procedure creation and implementation

Team:

- Team Management on the daily basis
- Assistant and control in creating personal development plan of each team member with further monitoring of its implementation
- Daily/Weekly stand-ups 
- Personal communication with team member and resolve issues different matters
- Regular one to one meetings
- Ensuring that team members feet project expectations
- Salary revisions according to the performance, achievements  and personal development plan 

Customers:

- Taking a part in the pre-sales activities, advising the client on the most suitable team option, specialist level and project plan
- Communication and negotiation with clients regarding the agreements and documents
- Negotiation with client financial and Law matters
- Resolve conflict situation with clients and find the best solution for both parties
- Proactively take a part in the up-sale activities when clients have a potential request and provide a high-level service

Projects:

- Ensuring that level of delivered services feet project quality expectations
- Managing communications with all stakeholders
- Define the project and team risks and apply to prevent measures 
- Track project resource plan
I`m able to work both with a small team and with several project teams. Established and stable processes of the company will be better.