Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 7


I have over 7 years of experience of work in client support project. It allows me easily handle stressful situations, work under the pressure and keep a level head even in critical cases. Work in support teams made me dedicated team player willing to collaborate and achieve the highest results. 
For last 2 years, I have been working as a Support Analyst, I have experience in requirement analysis, visual modeling, defining client’s business needs, client communication (written and speaking), training and mentoring junior staff, set up the processes of client management.
Additionally, I took a part in project initiative in the role of Business analyst.  My main responsibilities were market research, form product vision, requirements elicitation and analysis, modeling.
I am a client-oriented person with analytic mindset. My goals are building of a good relationship and providing the best possible service to my customers. The best gratitude is to see how my work helps someone.