Position: Partner relationship manager
Category: Salesforce
English level: intermediate
Years of experience: 4

Salesforce Certified Administrator (SCA)

SKILLS
 Windows OS and Mac OS experienced user  Microsoft Office & Google Suite user
 Stress resistance
 Conflict management
 Sales skills
 Knowledge of call center workflow  Multitasking
 Efficient time management
PERSONAL INFORMATION
 3 years of experience in customer support & management
 1 year of experience as a Team Lead, up to 20 people
 Handling difficult situations with customers, consulting in their financial operations and on the product
 I am sociable, stress-resistant and easily trained
 I perceive a large amount of new information

WORK EXPERIENCE
Devport - Technical support specialist (May 2022 — Present)
 Consulting clients on the product, strong problem-solving  Install updates within the product
 Analyze customer complaints and requests
 Explore issues, develop potential solutions
 Educate customers on different topics
 Investigate a variety of technical issues of vaying complexity and propose the most appropriate solutions  Communication with potential customers, consultation, sales
 Daily and weekly status reporting
Spozhivchiy Center - Manager, Team lead (Aug 2019 — May 2022)
 Hiring new employees, training them and motivating them to achieve high results  Improving the performance of the team
 Planning, analyzing and reporting on the working process
 Experience working in several CRM systems (VCC, NCC)
 Sales management
 Performing administrative tasks
 Organization of training to improve the skills of my team