Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 3

Налаживание коммуникаций: от негативных фидбеков и недовольства до положительных отзывов и желания сотрудничать далее
PRODUCT COORDINATOR • Rallyware • Feb 2021 – Oct 2021
- Managing remote teams;
- Defining scope of work for two teams;
- Setting up tasks priorities based on customer's needs;
- Being a bridge between sales team, customer support team and engineering team, consulting the teams regarding product functionality;
- Combining time report for all the teams;
- Holding meetings: planning, status updates for customer support;
PROJECT MANAGER • QATESTLAB •
Oct 2019 – Sept 2020
- Managing remote team:
Scrum daily meetings
Retrospective meetings
1:1 meetings
Analyzing daily and weekly reports
Analyzing progress via tools like Jira, Asana, Testrail
Analyzing artifacts (test-cases, bug reports)
Holding communication with clients
- Activity and resource planning
- Ensuring customer satisfaction
- Analyzing and managing project risk
- Managing reports and necessary documentation
- Preparing materials and organizing workshops
JUNIOR PROJECT MANAGER • CentroIT •
Dec 2018 – Sept 2019
-Holding meetings with client:
Discussing weekly progress
Discussion upcoming tasks 
Setting up priorities for upcoming week/month
-Delegate tasks to team members in accordance with discussed priorities
-Tracking team progress via Redmine
-Working with requirements (formulate them into tasks, clarifying with client if needed)
-Writing weekly reports containing last week tasks and upcoming week tasks
-Holding meetings with team (setting up upcoming tasks, checking progress of development, retrospective)


JUNIOR PROJECT MANAGER • Aspect translation • March 2018 – October 2018
-Correspondence via email with customers
-Processing orders:
Setting up team for each order

Register order in system
Gathering package of documents for each team member and monitoring each step from translation to the final document for customer
Checking completion of each order
Close orders with customers
-Provide performer with feedback if needed and discuss in case of disagreement
-Solving issues with customers if any appear
-Scheduling deadlines and funds in accordance with existing rates and discussing changes if they are needed
CUSTOMER SUPPORT REPRESENTATIVE •
MoveUp Solutions • Jan 2017 – Dec 2017
- Client support;
- Lead generation:
- Online shop assistance
- Не имею опыта продаж, потому не смогу совмещать в себе должность ПМ и сейлза
- С удовольствием получу опыт в бизнес-анализе