Position: Technical Support
Category: Sysadmin
English level: upper
Years of experience: 3


Nov 2021 — Present
•	Troubleshooting customer`s issues using the knowledge base
•	Networking and vulnerabilities issues troubleshooting
•	App issues related to Linux administration
•	Log reading


Mar 2021 — Sep 2021
•	Setting up and troubleshooting ip-telephony
•	Creating and configuring callflows.
•	Jira and Confluence.
•	Linux servers (Ubuntu, Debian), Docker.
•	Work with customers to understand requirements and provide exceptional service.


SYSTEM ADMINISTRATION TECHNICIAN, SEBN UA Ternopil

Nov 2018 — Mar 2021
•	Handling incidents through the Service Desk and troubleshooting 
•	Planned and implemented upgrades to system hardware and software.
•	Resolved issues and escalated problems with knowledgeable support and quality service.
•	Worked with customers to understand requirements and provide exceptional service.
•	Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
•	Administration and monitoring of server performance. Network administration with over 1500 computers (Linux, Windows XP, 7, 10).
•	Administer user accounts, groups, computers and their permissions in Active Directory.
•	Experience with PDQ Deploy, PDQ Inventory, CloneZilla.