Position: Operations manager/ customer success manager
Category: Other
English level: fluent
Years of experience: 4


My last working experience:

International Workplace Group IWG
(February 2019 – nowadays)
Area Sales Manager
− office rental experience in International largest 
workplace group. Driving sales and achieving 
KPIs; upselling and cross-selling in Ukraine and 
all over the World.
− negotiation process with C-executives and preparing legal 
documents and Agreements.
− ensure retention of existing clients.
− controlling the tasks at all stages and problem 
handling.
− employee support and promotion.

International Workplace Group IWG
(October 2018 – February 2019)
Community Manager Team Leader (Operations
manager)
− motivating and teaching employees from 3 
business-centers.
− tasks control at all stages.
− debts control and handling reports.
− billing and payment allocation control.
− cooperation with suppliers (incl. Agreements conclusion)
− employee support and giving a push for 
promotion through individual communications, 
evaluation of results.
− clients’ problem handling as a main operational 
manager (renewal process, price discussion)
− intermediary between purposes of Head Office 
and operational tasks of the local team.

International Workplace Group IWG
(June 2017 – October 2018)
Community Associate 
− business-center’s customer support at all stages.
− concierge-service.
− ensuring the operations of all processes 
(products and services delivery control, cleaning 
check-up, offices repair organization etc.).
− maintaining a document management
− payments and debts control.
− offices renewals, meeting rooms proactive rent 
out.