Position: Manual QA Engineer
Category: QA
English level: fluent
Years of experience: 2


Summary:
Motivated and detail-oriented Manual QA with 2 years of experience in software testing. Previously worked in customer support, providing valuable insights into customer needs, which greatly enhances the ability to conduct effective testing. Committed to continuous growth and seeking opportunities to further develop skills and expertise in the field of quality assurance.

July 2021 - present
Manual QA in a product company

- Conducted comprehensive manual testing of software applications, utilizing various test methodologies, including functional, integration, usability, and acceptance testing.
- Identified, documented, and reported bugs, errors, and issues within the software application, ensuring clear and concise communication to the development team for prompt resolution.
- Utilized Jira to track and manage tasks, defects, and features throughout the testing lifecycle, maintaining accurate records and ensuring efficient workflow management.
- Collaborated closely with developers to provide feedback on UI/UX, suggesting improvements for a better user workflow and enhanced user experience.
- Participated in regular team meetings and discussions to provide valuable insights on testing strategies, processes, and potential areas for improvement.
- Assisted in creating and maintaining comprehensive test documentation, including test plans, test cases, and test scripts, ensuring thorough coverage of software functionality.

2019 - present 
Head of Customer Support 

- Lead a team of 3 support representatives, providing guidance, training, and mentorship to enhance individual and team performance.
- Conduct regular performance evaluations, identifying areas for improvement, and providing constructive feedback to team members.
- Manage the day-to-day operations of the customer support department, including assigning tasks, monitoring work quality, and ensuring timely resolution of customer issues.
- Collaborate cross-functionally with other departments, such as product development and technical development, to address customer needs and provide insights for product improvement.
- Act as a liaison between customers and the company, serving as an advocate for customer needs and feedback.