Position: Customer Service
Category: Support
English level: upper
Years of experience: 2

Clients were happy to deal with me
Work experience 
 Sep 2013 - Oct 2014 – “TRANSYUG” Shipping, Mykolayiv, Ukraine
 Position: The secretary – translator (English speaking).
 Nov 2014 - Jan 2015 - "Gladlime" company, Mykolayiv, Ukraine
 Position: Junior technical support specialist (English speaking).
 Feb 2015 - July 2016 – "Webanatomia" company, Mykolayiv/Kyiv, Ukraine
 Position: Junior technical support specialist (English speaking).
 Aug 2016 – Jan 2017 – Stolichna Jeverely Shop, Mykolayiv, Ukraine
 Position: English speaking sales assistant
 Feb 2017 – Mar 2018 - "Webanatomia" company, Mykolayiv/Kyiv, Ukraine
 Position: Junior technical support specialist/Secretary (English speaking).
 Apr 2018 - Feb 2019 - “Princess Cruises" Shipping, Royal Princess cruise ship
 Position: Manager of the youth department (English speaking).
 Mar 2018 - Feb 2021 - “Princess Cruises" Shipping, Sapphire Princess cruise ship
 Position: Manager of the youth department, translator (English speaking).

Key Qualifications & Responsibilities

 - Supported customers with basic technical support for current and past software releases.
 - Assisted clients with general support for setting up the events, setting up video conferences, consultations on the problems of the online store.
 - Providing appropriate and correct information about customer order status and product requests.
 - Placing orders, processing changes/returns, etc. according to established policies and procedures.
 - Analyzing complaints from customers and providing adequate resolutions
 - Tracking proposed resolutions and following up with customers in a timely fashion
 - Preparing documents and reports 
 - Communicate customer feedback to various teams—including technical and marketing departments—in order to improve the overall customer experience.

Key Skills
 
 - Problem Solving
 - Chat & Email Technical Support
 - Communication & Interpersonal Skills
 - Creative Thinking Skills

Languages:

 - English - Upper-Intermediate (B2)
 - Russian - Native
 - Ukrainian - Native

Wishes for work conditions

 - Remote work in priority. 
 - Time shift - day (8 hrs, 5/2) or (12 hrs 2/5).
- Remote
 - English/Russian/Ukrainian speaking clients/team
 - Friendly team
 - Garanted sick days and days off