Position: Technical Support
Category: Support
English level: fluent
Years of experience: 2


John Snow Inc, Software Engineer Consultant
                January 2022 – Current
• Currently working on developing a feature for vehicle management in
USAID-DHA JOps system.
• Prepared a WordPress website for the communications team in the DHA
project funded by USAID.

Languages used: Wordpress, NodeJS, NextJS, Postgresql

Chewata Sports Betting, Technical Support Specialist
                January 2021 – Currently
• Giving trainings and showing the system to cashiers.
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

John Snow Inc, Software Engineer Internship
               July 2020 – Nov 2020
• Migrated angularJS project in to angular
• Fixed postgres SQL backup error in to the newer version.

Languages used: angular, angularJS, Postgresql

John Snow Inc, Software Engineer Internship
          July 2019 – September 2019
• Implemented data structuring in MYSQL database
• Prepared final project documentation for two projects done for Ethiopian food
and medicine monitoring company under the USAID DHA fund.
• Prepared user manuals for finalized projects in DHA.
Looking for the opportunity to expand my learning, put to use my skills and experience, work in a team that is inclusive and an environment that helps propel my growth beyond the job descriptions.