Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 2.5


2 years of Customer Support experience in iGaming and Fintech fields. English level - C1.

1 year in gambling. Tasks:
Resolving customer complaints, managing database records, drafting status reports on customer service issues.
Data entry and research as required to troubleshoot customer problems.
Managed to write emails and well-structured messages to resolve customers' requests and complaints, and to attract more users.
Live chats and tickets handling. Mentoring newbies in the Support dep.

1 year in fintech. Tasks: 
Dealing with users’ queries via live chats and tickets (Freshdesk).
Familiar with Jira, Confluence, HelpDesk.
Working in big team, communicating with other departments on the users’ requests.
Managed competing deadlines with efficiency.
Creating bug reports and bank statements with the user's transactions history. 
Expanding the Support templates base.