Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 3

• Trained and mentored new technical support engineers, leading to a 50% reduction in onboarding time.
• Streamlined the maintenance of customer databases, resulting in a 15% increase in accuracy.
• Assisted in the development of new software, and network troubleshooting processes.
Job description:
Designed and maintained integrated requirement traceability matrices to verify development performance consistency across teams and projects.
Provide technical assistance to customers and partners diagnosing and resolving complex Software, Web, and networking issues while maintaining customer satisfaction.
Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
Reduced client's websites downtime by as much as 78% by improving error-handling processes
Boosted team efficiency by 10% by providing direction for business applications that are in development.
Attend and troubleshoot clients' issues via phone calls, emails, detailed documentation, and remote access to client systems.
-A challenging and engaging environment that encourages me to learn new skills and develop my knowledge.

-Opportunities to collaborate with other engineers and departments to tackle complex technical issues.

-A chance to work with cutting-edge technologies, and an opportunity to stay up-to-date with the latest trends in the industry.

-A comfortable and supportive work environment that allows me to focus on the tasks at hand, and to be adequately compensated for my efforts.

What I do not want to do in the new job:

-Repetitive tasks that do not challenge me or further my career development.

-A job that does not offer opportunities to collaborate with others or to learn new skills.

-A job that is too stressful and requires long working hours without proper compensation.

-A job that requires me to work with outdated technologies or outdated processes.