Position: Manual QA Engineer
Category: QA
English level: upper
Years of experience: 0

Training/Certifications
-	Quality Assurance courses (Skillup. Certificate № 3090), June 2022
-	Course of conversational English at advanced level (Ukrainian Canadian business center SBDIF Certificate AM № 5889), September 2011, Ukraine
-	Guest Service Culture training  (Loyalty Beyond Reason, Emotional Connections, Social Styles, Solutions that connect) June 2012, United Arab Emirates
-	Course of conversational French at beginner level (Ukrainian Canadian business center SBDIF Certificate FLE-0215), October-December 2012, Ukraine
-	Introduction to Financial Accounting (Coursera Course Certificates. Wharton University of Pennsylvania) September 2016 - January 2017. 
Skills:
-	Languages: Ukrainian (native), Russian (Fluent), English (Fluent), French (Basic), German (Basic)
-	Computer: Advanced skills using Microsoft Office Suite (Excel, Word, PowerPoint), programs for hotels(Opera PMS, B-52, 1C-Hotel), Vikas, Box, SMP Admissions, Citrix, Photoshop, Basic skills in SQL, HTML/CSS, Jira, AP, Web testing, App testing, Test cases, bug reports creating.
Financial Analyst (remote)
(21/09/2016 – till now)
	Semmering Hirschenkogel Bergbahnen GmbH, Panhans Hotelmanagement GmbH, Semmering, Austria
Job duties:
-	Business-plans designing
-	Cash flow balance keeping
-	Reports designing and keeping (Profit and Loss, Investments, Statistics),
-	Personnel working hours reports keeping.
Student Recruitment officer in Language Studies Center 
(08/03/2015 – 04.07.2016)
	University of Wollongong in Dubai, Dubai, UAE
Job duties:
-	Managing and driving student recruitment strategies as developed jointly with the Marketing department, 
-	Covering both onshore and offshore markets, including direct personal involvement in student recruitment activities.
-	Representing UOWD at various business meetings, participating in UOWD student recruitment and other activities such as Information Sessions, Orientation and Enrolment of LSC Students.
-	Responding and following-up on all enquiries through CRM and Walk ins, Case-managing applications from students, agents, etc.
-	Conducting level tests, generating offer letters and applying for students’ visas for international students.
-	Maintaining Existing relationships with external clients, including agents and sending institutions
IELTS Test day supervisor (part-time)
(23/03/2015 – 04.07.2016)
	University of Wollongong in Dubai, Dubai, United Arab Emirates
Job duties:
-	 Test day preparation, administration and supervision (Assuming the role of the Centre IELTS Administrator, performing all duties and responsibilities to ensure security and integrity on test days)
-	Registering the candidates, assigning tasks for the test day, managing team of proctors, preparation of test materials, outlining rules and procedures to candidates during registration and before each test segment
-	Supervising test room and monitoring candidates during the exam, ensuring answer sheets and question booklets are filled out correctly, managing candidate questions, requests and/or complaints. 
-	 Providing feedback on proctor performance during the test and/or areas to be improved. 
-	Maintaining strict standards of document security and confidence in all official procedures.
-	
Front Office Supervisor (acting Night Manager)
(01/05/2014 – 31.01.2016) 
	Kempinski Hotel and Residences Palm Jumeirah, Dubai, United Arab Emirates
Job duties:
-	Managing front desk operations by completing daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel
-	Regis