Position: Senior Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 10

From the very beginning, we have completely built the processes on one of the largest Telecom projects in the world, Rakuten Mobile. A year on the Japanese customer's site at the time of quarantine (As you know Japan is quite a close country, especially during the quarantine period). Cope with tasks when there was nowhere to wait for help.
Have a similar experience on another, much smaller project, Mobitel Georgia, working in Ericsson company.
Senior System Analyst
Kyiv Ukraine
Jan 2023 - now

Senior System Analyst
Kyiv Ukraine/Tokyo Japan
Feb. 2019  - Jan 2023
-Technical analysing of Zain telecom platform;
-Technical team leading of Rakuten telecom platform;
- Managing communication with 3rd party vendors;
- Managing communication with customer onsite;
- Leading Connectivity, SIT, sanity testing;
- Analyzing high priority issues and fixes;
- Analyzing system behavior with 3rd party vendors;
- Managing HF/DF preparation, Web/Mobile/CRM
 application troubleshooting;
- Analyzing system issues, spikes, etc;
- Logging and Monitoring Architect;
- Paas cloud platform;
- Creation and managing types production monitoring;
- SQL, Python(pandas,numpy), Kubernetes, RestAPI; 




* ITO & MS IT, Support Engineer (Managed Services for VEON  Georgia)
 Kiyv Ukraine, Georgia Tbilisii
 Nov. 2017  – Feb. 2019 
- Administration of OCS;
- Developing of simple automation tools
for incidents resolution;
- Analysis and troubleshooting of incidents, issues,
problems;
- Analysis and execution of customer
configuration change requests;

*Technical Support Engineering
Kiyv Ukraine
Oct. 2016  – Nov. 2017 
- Technical support of ING Banks systems (Documentum, client bank)
- Support and triage customers' incidents
- QA activities (UAT/SIT)
- JBoss Application Server, Linux, SQL
- Communication with customers, developers, and business analysts;

*Project manager
 Kiyv Ukraine
 Dec 2014  – Aug. 2016 
- Manage service tasks of B2C project.
- Triage customer incidents
- Active collaboration with customer, QA, Development teams.
- Create, update and support technical documentation for end customers.
- Functional testing, testing new functionality, and smoke testing.