Position: Integration Manager, Technical Support, Support Engineer, Advanced Technical Support Engineer, Integration Manager
Category: Support
English level: fluent
Years of experience: 10

I have experience working with clients from all over the world (Germany, Italy, France, Japan, Portugal, Spain, USA, Russia, Australia) and providing technical support of MAC OS, iOS, Windows OS, and Android by chatting online and speaking. Working on one of the top tech support companies in Ukraine, I've got an understanding of how to make clients happy and satisfied with the service.
Working on IDEXX was a great pleasure, as I got new technical skills taking care of two amazing projects (SmartFlow, Neo), got new experience, and learned a lot. It brought my understanding of technical support to a new level. Support geography included Northern America, Europe, Australia, New Zeeland, the Pacific region, etc.
Working on an educational platform project increased my technical skills in different fields of Technical Support and Operations. It was a great honor to work with American Universities and Colleges.
Customer Support Professional / Technical Support Specialist 
IDEXX US
Jan 2020 - Jan 2021
Projects: SmartFlow, Neo
• Monitoring, testing, making diagnostics, and treating technical issues related to different aspects of SmartFlow and Neo apps performance in the customers' accounts 
• Providing customers with any requested information regarding the SmartFlow and Neo apps’ features and functionality
• Taking care of clients’ onboarding tasks
• Сommunicating via email and chat 
• Email and chat support geography includes Northern America, Europe, Australia, New Zeeland, the Pacific region, etc. 



Freelance Translator (English ↔ Ukrainian, Russian)
Nov 2015 – Jan 2020
Self - Employed


   Computer Technology Expert / Technical Support Engineer	
• Technical support MAC OS, iOS, Windows OS, and Android;
• solving any software related problems;
• setting up applications and solving application problems, setting up connections
• reinstalling OS;
• chatting, speaking with clients, consulting them with any technical information;
• working with CRM; 
• working with clients from Germany, Italy, France, Japan, Portugal, Spain, USA.

 
Computer Software Engineer / Support Manager
International Software Development Company
   • Technical support in installing and activating applications and programs of MAC OS and Windows; 
   • Support and assistance in solving all kinds of problems with the client's OS; 
   • Checking client's devices and making sure that everything works perfect and fluent;
   • Online chatting and speaking with English-speaking clients.

Freelance English↔UkrainianTutor
• giving personal and online lessons of the Ukrainian language to foreign students; 
• giving personal and online lessons of English
Whatever you may need - we can always negotiate! :)