Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 0


My professional experience for last 2+ years is:
since July 2017 till August 2018 I worked as a Customer support representative at software development company. My responsibilities included following:
- Hardware and software technical support via online sessions, telephone and e-mail;
- Support case management: logging, prioritization, troubleshooting, closing, follow-up;
- Effective collaboration with other departments;
- Writing Knowledge Base articles. 
After proving my professional skills on this position I was promoted to Senior Customer support representative what added new responsibilities:
- Direct support of important customers;
- Reporting and verifying software bugs;
- Performing release tests;
- Providing support training for resellers;
- Assisting 2nd line with complicated issues;
- Upgrading big production sites to the latest software versions. 

As for now I am still working at this company but looking for new opportunities to grow professionally. At this moment I see myself in project management as I strive to be involved in product development, have bigger impact on the business and would like to use all my skills to the fullest.