Position: Customer Success / Customer Support specialist
Category: Support
English level: fluent
Years of experience: 5

some of my daily duties involved:
-breaking down difficult technical concepts for 80-somethings; 
-guiding clients through streets and buildings on the opposite side of the globe using maps and written instructions;
-upselling a service 5-7x more expensive than the original product;
-retaining unhappy clients, converting them into happy ones, and having them add more services during a single session.
Hi beautiful people! I'm a Kyiv-based customer relations professional with a 5-year experience of working with the English-speaking world. 

I am fully aware of the huge positive impact excellent customer care has on a business.
That's why I strive for a 10/10 user experience and maintain high standards of customer service in a polite and courteous manner. 

My career timeline:
-Customer support & customer success (US) — 2 years; 
-SaaS B2B & B2C direct sales (US, CA, AU & EU) — 2 years;
-Account management (US) — 1 year.

Motivated to put myself in the client's shoes whatever the situation. Able to analyze and resolve hard cases on the go.

Stress has never been an issue; patience is the key. 

I speak near-native English without an accent (General American English). 

And I would be happy to incorporate everything above-mentioned into your daily operations.
DM me to see how we can work together.
Ready to take large responsibility. 
The more room for development and creativity - the better.