Position: Risk/Anti-fraud Manager, Compliance officer
Category: Other
English level: upper
Years of experience: 3


“Yellow Stone ltd”
International Risk department team leader
November 2019 - May 2021

Responsibilities as risk manager:
- Monitoring of incoming and outgoing transactions, cash flow risk assessment;
- Detecting such fraudulent patterns as 3rd party card usage, accounts hacking, and any scammers schemes;
- Checking uploaded KYC docs of company’s clients from all over the world;
- Moderating user profiles, correcting inaccuracies in personal data;
- Possible complaints analysis and compilation reports on the resolution of complaints to the licensee;
- Verification of sources of funds, user credit histories, compromised persons lists, blacklisted users, PEP watchlists;
- Verification of GDPR standards.

Responsibilities as team leader:
- Training of newcomers and mentoring them during the probation period;
- Tracking knowledge usage and efficiency by developing and implementation of tests, identifying knowledge gaps in order to improve the quality of work;
- Developing key performance indicators of the team and implementation monitoring;
- Managing training and examination materials;
- Developing and conducting training sessions for Customer Support Department;
- Maintaining and further developing of Personal Development Plans for team members, conducting 1:1 meetings;
- Formulating and updating internal documentation in relation to business processes of the department (work instructions, manuals, how-to’s) on a regular basis;
- Presenting of processes, updates, and documentation to non-technical personnel;
- Communication with other departments with suggestions for bug fixes, system or procedures improvement.

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Please, do not offer any positions related to Customer Support services including hot/cold calls or chat messaging