Position: Head of Support Team
Category: Support
English level: upper
Years of experience: 11

My duties as the Head of Support Team were the following:

- Managing Customer Support Team of more than 150+ Reps;
- Providing leadership and direction to the department;
- Ensuring that both quantity and quality KPI's are met by each of 12 Support Teams;
- Establishing and improving all internal processes;
- Recruiting & Coaching new staff;
-Interacting with stakeholders.

I was leading daily activities of the Teams ensuring that all work is completed according to scheduled deadlines, with attention to quality standards, priorities, and overall goals.
Six years of successful experience in an international FMCG company in the sales department. I have an extensive background in managing negotiations, analyzing business processes and market environment, defining winning solutions.
Also, I claim myself as an experienced Head of Support with 5 years of successful career path from individual contributor to Head of Customer Support Team of 170+ Reps.