Position: Team Lead or Supervisor Anti-Fraud, Data Analyst
Category: Support
English level: pre
Years of experience: 2.5


Supervisor Anti-Fraud:
- Processing applications for payments, checking the authenticity of the balance.
- KYC activities for the client (inc. with documents).
- Interaction with customer support department.
- Formation of blacklists, request for documents on risk transactions.
- Control of balances for payments.
- Monitoring the patency of transactions.
- Formation of tasks to improve interaction processes for the product management department.
- Interaction with departments: analysts, product management, customer support, billing, etc.
- Managing a team of 8 people. Drawing up a development plan. Formation of KPI. Working with reports.
- Training of new AF operators.
- Creating/maintaining a schedule of shifts, vacations, time off.
- Anbording of new employees of the department. Creation of educational materials, scripts, email templates, etc.
- Development of the terms of reference plan for the platform for transactions.