Position: Head of Customer Success
Category: Support
English level: upper
Years of experience: 5

- successfully managed the growth of the Customer Success team from 10 to 40+ employees
- increased customer satisfaction and NPS rates by 30
As a dedicated and results-driven professional, I have steadily grown in my career, starting as a Support Specialist and ultimately rising to Head of the Customer Success Department. With over 5 years of experience in the field, I have developed a reputation for being a proactive problem-solver, an effective communicator, and a team-oriented leader. As the Head of the Customer Success Department, I successfully managed a team of 40 employees, working collaboratively to ensure that our customers received the highest level of service and support. Through my leadership, we increased customer satisfaction and retention rates, driving revenue growth for the company. I am committed to continuing to develop my skills and expertise in the customer success field and I am excited about the opportunity to make a meaningful impact in the organizations I work with.