Position: IT Junior Helpdesk
Category: Sysadmin
English level: intermediate
Years of experience: 3


Noteworthy responsibilities: 
Holding IT onboarding sessions for all new hires based in Kyiv
Managing deliveries to the service centers
Provisioning laptops
Carrying out a wide range of responsibilities to support all Ukrainian offices
Managing AV for most events
Ensuring the proper tracking of inventory
Ordering technical equipment 
Managing the access control system
Supporting the Accounting team’s infrastructure
Dealing with helpdesk tickets for the entire global workforce
Working with the Jamf MDM to complete various tasks
Managing Intune (Deploying apps, Windows Autopilot, etc.) 
Level 1 support – supporting and troubleshooting (password resets, printer configurations, ticket routing, and escalation to Level 2 and Level 3 support)
Carrying out regular maintenance of meeting-room equipment and dashboards.