Position: Delivery Manager/Program Manager
Category: Project Manager
English level: fluent
Years of experience: 10

• Helped to grow the PM community cross the company to share knowledge and improve the process of PM onboarding
• Mentoring of PMs helping them to grow to Senior PM
• Stable marginality and delivery process of the projects during pandemic time for Hospitality industry
Oversight and management of multiple program tracks of work, leveraging various skill set ensuring consistent usages of standard program and project management practices, under one umbrella. Provide overall leadership, vision, strategic planning, and oversight of supporting tactical execution plan to ensure successful delivery against the overall delivery roadmap.

As Delivery Manager I'm responsible for 
• All aspects of program and projects portfolio delivery.
• Overall customer satisfaction responsibility within each account.
• Providing regular governance meetings with senior client stakeholders
regarding engagement evolution, risks and issues.
• Management of Project Managers and Tech/Team Leads.
• Identifying and development of new business opportunities. Pre-sales
support.
• People management for 60+ FTEs: personal growth, staff risks
management, personnel appraisals.
• Recruitment for all accounts.
• Portfolio budget management: revenue, cost and gross margin for each
account. Client interaction regarding SoWs and billing process.
Friendly environment, interesting projects