Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 2

I am proud of having been able to do my work as effectively as I did, considering the high amount of multitasking the position demanded, while simultaneously graduating university with a Master's degree.
As a customer support representative at my previous company, I had the following responsibilities:
•	processed orders placed by clients up until their completion;
•	monitored business communication between clients and freelance service providers, and mitigated any conflict between the two parties;
•	assisted clients and freelancers via emails, calls, and chats;
•	dealt with complicated orders and issues that demanded to think outside the box and take the best possible actions in situations not outlined by the policy;
•	was assigned a shift's team lead position for more than a year, and was strongly considered for a supervisor position.

I look forward to not only working with customers, but will also gladly try myself out in B2B support if such an opportunity arises. I'm currently in the process of learning Python basics, so in the long-term I'd love get a chance to do tech support or get a QA position.
Not a strong requirement, but I would prefer to work in a team of average size or smaller. I work much more efficiently later in the day so I'd be more interested in a job that starts no earlier than at 10 am. No night shifts, too, please. I will also need the job to offer some new skills for me to learn as well as a chance for career growth.