Position: Customer support manager
Category: Support
English level: upper
Years of experience: 2

Education
Lesya Ukrainka Volyn National University, from 2017 to 2022; Language and literature (German), Translation.

Skills
Customer service
Communication
Problem-solving
Relationship building
Empathy

Languages
German C1
English B2
February - October 2021 
Providing technical support via live chat, emails (English/German languages); working in helpdesk and back-office admin tools.

September 2021 -  February 2022 
Communication with customers via emails, chats (German language); providing customers with product information; solving customers issues; cooperation with team members.

February 2022 - January 2023 
Startup company in Gambling
Technical customer support (English/German languages)
Only remote
Without night shifts