Position: Dynamics 365 CRM Techinal Support/Consultant
Category: Other
English level: upper
Years of experience: 4


Hi everyone,
I have a lot of experience in CRM Dynamics 365.

3Shape (2021 - Current): 
I've been working as CRM Technical Support/Consultant:
 - Training users Active interaction with the customer;
 - Support existing Dynamics 365;
 - Documentation creating;
 - Support existing projects;
 - Working with Dynamics License's (assign/edit);
 - Users training to use the system;
 - Support existing projects.

TcomTech (2019-2021):
I've been working as CRM Consultant:
 - Describing and analyzing of the client’s business processes in order to transfer them to the system;
 - Customization of the CRM system according to customer needs (tables, fields, forms, views, workflows, business rules, security roles etc.);
 - System functional testing;
 - Key user training, go-live support and post go-live process improvement;
 - Building business logic and preparing project documentation including technical specification.