Position: customer support
Category: Support
English level: upper
Years of experience: 3


2014-2015 ''EGI resources’’ (Indonesian holding) Kiev Assistant to the Head of the Board (remote position)
-translation

-assistance with international projects

-working with foreign delegations

-booking of tickets and hotels

-reporting

-create presentations, organize meetings 
2016-“Wizz-air” airlines Ukraine, Kiev Customer support agent
-resolve customer problems and complaints

-answer any questions a customer has

-take payments

-setup and resolve problems with customer accounts

-provide price information

2017 –2019 ‘’Rixos Land of Legends’’ Turkey, Kadriye Guest relation agent
-establishing contacts with guests
 
-booking tables and organizing special events

-maintaining a pleasant atmosphere in the team

-working with strategies to increase visitors

-full opening and closing procedure of the restaurant

2020-2022 “Amazing apps” IT - customer support (remote)

-respond to customer queries in a timely and accurate way via email or chat

-identify customer needs and help customers use specific features

-update our internal databases with information about technical issues and useful discussions with customers

-monitor customer complaints on social media and reach out to provide assistance

-share feature requests and effective work arounds with team members

-inform customers about new features and functionalities

-follow up with customers to ensure their technical issues are resolved

-gather customer feedback and share with our Product, Sales and Marketing teams

2021-2023 “Online divorce” service for
divorce in the USA
-customer support via chat and tickets
-assistance in resolving payment issues
-helping clients fill out divorce forms