Position: DevOps
Category: DevOps
English level: fluent
Years of experience: 2


DevOps 
 Implemented agile and collaborative DevOps practices to reduce development lifecycles
and improve time-to-market.
 Automated repetitive tasks to enhance efficiency and productivity.
 Proficient in modernized technology and best practices.
Technical Support Specialist Axway
Resolve field inquiries regarding Syncplicity. Take ownership of customer cases, and maintain a
record of progress made Delivery of product fixes to customers, coordinating the necessary
resources to ensure a timely and satisfactory resolution through company workflow. Promote
customer advocacy and work with other personnel to ensure maintaining customer quality
interaction consistent with Axway’s Global standards. Independently resolve customer problems
of limited scope and complexity where analysis of data and/ or situations require a review of
identifiable factors. Exercise judgment within practice and procedures to determine appropriate
actions. Networking and communications. Planning and organization. Autonomous with CRM,
Desktop software, Linux, Multiple tier software implementations, and testing methodology.
CVS Technical Support T1 DXC Technology
 Take ownership of any assigned incidents from Level 1 Support, update the incident and
begin an
 investigation. Investigate and diagnose the incident accurately and effectively. When
owning multiple
 incidents, prioritize the response to the incident based on the Priority and Severity of the
issue. Define
 an action plan for detailed diagnosis with the aim to resolve the incident and restore
normal service as
 soon as possible.
 Efficiently use the technical scripts, diagnostic tools and a known error database. Liaise
with 3rd party providers for assistance in identifying a series of events. If the customer
has specific processes for communication, follow them as defined.
 Regularly update the incident record with the actions. If the duration of the incident
exceeds the stated SLA, reprioritize and escalate the issue to the next level of support or
a management escalation. If the incident is a major Priority 1 incident affecting the Key
Production