Position: Incident manager, project manager
Category: Project Manager
English level: upper
Years of experience: 6


• Production incidents management:
- Coordinating operations/engineering/R&D and other teams in order to identify and triage outages during changes/releases/deployments.
- Sending out live status updates during critical incidents
- Creating escalation policy 
- Post-incident reporting and RCA
- Incidents and alerts prioritisation.
- Incident management process development 
• Using monitoring systems like Grafana, Icinga2, AppDynamics, NewRelic, Tableau, HockeyApp, Zabbix to verify business and technical metrics of company products.
• Knowledge of overall production architecture per each studio.
• Relations between microservices, databases and big game features.
• Defining of impact an element malfunction can possibly have on end-user, other services or/and game functionality.
• Splitting tasks for NOC shift members and control of their doing.
• Mentoring and sharing knowledge for new members, holding training

Project management 
 - Verification of features readiness for release  
 - Developing procedures during the RCA process 
- Statistic analysis and development of criteria 
- Onboarding projects to company standards (monitoring) 
- Setting requirements for internal projects
- Writing technical documentation and use cases for internal projects 
- Analysis existing processes for further improvement