Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 2

The best quality in my grade during the month. Grew from Newcomer to Junior, and then to Middle for 6 months.
The biggest number of tickets per shift - 8 tickets with deep search and investigation;
The biggest number of positive feedbacks per shift (3);
The best quality in my grade during the month (98%).
Processing chats, calls, email tickets with users' requests;
Transfering the issues that I cannot solve on my own to the
appropriate departments;
Follow-upping the user.
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Finding the best provider who fits the client's needs;
Insurance coverage confirmation;
Prices for services verification;
Chats / Calls;
I would like to work in a friendly atmosphere.