Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 1


Career Summary 

Jun 2021 - Dec 2021  Zone3000, Ukraine, Zaporizhzhya Oblast
                                    Customer Support
Outline 
Providing written technical support to clients from all over the world, namely: consulting and assistance in setting up, selecting and installing the company's products and services.

Key Responsibilities 

- Responding to customer queries in a timely and accurate way, via phone, email or chat

- Identifying customer needs and helping customers use specific features

- Analyzing and reporting product malfunctions

- Updating the  internal databases with information about technical issues and useful discussions with customers

- Sharing feature requests and effective workarounds with team members

- Writing a follow up for customers to ensure their technical issues are resolved