Position: Customer Support representative/specialist
Category: Support
English level: fluent
Years of experience: 3


I worked as a lab support at Babcock University Teaching Hospital for 3 years. 

Key Responsibilities:

1. Provided excellent customer support by addressing inquiries and providing technical assistance to researchers and lab personnel.
2. Responded promptly to customer inquiries via chat, email, and other communication channels, ensuring a positive customer experience.
3. Assisted in troubleshooting technical issues related to laboratory equipment, resolving problems efficiently and effectively.
4. Ensured compliance with safety protocols and maintained a safe working environment for all lab personnel.
5. Ensuring accurate record-keeping of patient results.
6. Provided research assistance by collecting and analyzing data.
7. Prepared and delivered patient-specific reports and presentations, ensuring clear communication of results and project status to clients.
8. Assisted in managing lab inventory, tracking consumable supplies, and ensuring timely procurement to support smooth operations.
9. Prepared and delivered clear and concise documentation and reports related to lab operations and customer support activities.