Position: Support manager
Category: Support
English level: pre
Years of experience: 3

- fast learning ability and high-quality training of new employees;
- effective and fast solution of the assigned tasks;
- qualitative and logical improvement of the established mechanisms of work.
In my last job, my main tasks were:
       • development and implementation at the enterprise of a system of relationships with partners;
• drawing up schemes for contacting partners;
• clarification of their needs, if necessary, within the limits of their competence, make appropriate proposals;	
• maintaining constant contact with existing partners, interacting with them according to established schemes;
• providing partners with the necessary information, recommendations and advice regarding the correct and effective use of the company's products (services);
• establishing and maintaining feedback from customers and partners (studying their requirements and wishes for the company's products (services)), identifying the reasons for customer dissatisfaction with joint work, analyzing customer complaints and taking measures to resolve them and maintaining business ties;
• ensuring and controlling the maintenance of the documentation established at the enterprise on the relationship with customers, making appropriate changes to it;
• training new employees in the most effective methods and techniques for working with clients and partners;
• involvement of specialists from individual structural divisions to resolve individual issues related to the performance of their official duties;
• submission to the head of the department of proposals for improving the activities of the consulting department and increasing the efficiency of functioning at the enterprise of the system of relationships with customers and partners.
I would like to work in a friendly and cool team, gain new experience and knowledge for further career growth.