Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 2

While working as a Digital Marketing Specialist, I've created useful tables with links and a-texts that were highly used by the whole team (as it was a pilot project with a space for new ideas of improvement).
CUSTOMER SUPPORT SPECIALIST

Customer service via in-app chat, phone and email in English
Resolving customers' issues and troubleshooting technical problems
Collaborating with other international teams to resolve all client requests
KPI achieved in general by 116%, (147% — positive evaluation of chats,150% — requests' resolution by one agent at the first contact of the client)

DIGITAL MARKETING SPECIALIST

Filling and updating the CRM system
Interacting with advertisers via phone and e-mail
Everyday usage of Instagram Ads and Facebook Ads
Planning advertising campaigns for clients based on their goals
Analysis and optimization of the effectiveness of conducted campaigns
I'm looking for a full-time position in a stable firm with a good team which is creating/supporting a great product/service.