Position: IT SaaS Engineer
Category: Product Manager
English level: upper
Years of experience: 3


I am currently the technical lead of a team of 7 employees who support the day to day operations of an internal ServiceNow instance. ServiceNow is a business platform that specialises in IT service management. My responsibilities include managing the team backload and estimating implementation efforts, drafting and refining implementation requirements with the business stakeholders, ensuring the team's actions on the platform are compliant with our external auditors, as well as implementation of low code and JavaScript functionalities across different modules.
I have experience with the Atlassian package, JavaScript, some experience with SQL, a good understanding of front-end development, and I am also ServiceNow certified in system administration and ITSM implementation.