Position: Senior Account Manager
Category: Sales
English level: fluent
Years of experience: 6


Located in the USA (full USA work permit); 
EST 

-        6+ years of professional business experience:
-        5+ years of account management / sales experience:
-        Fluent English(3 years of living in the UK, currently live in the USA);
-        Extra skills: I am also very creative and really good at presentations and promotional content designing with Canva, Webflow, and Figma (basic level).

Successfully managed highest-profiles client base CRM portfolio consisting of all top 100 IT companies, Gov institutions, and also some of the largest manufactories in Ukraine at the most senior level, with hundreds of existing active clients under the day-to-day workload.

Just some of our clients, under my management are Deloitte, Ciklum, Wix, Coca-Cola Ukraine, MHP, Genesis, PWC, and goes on.  

Worked easily both with Ukraine, UK, and USA teams:

Managed teams of 10+ people as a Key Account Manager in my most recent position, including sales and support department teams. Simultaneously handling more than 20 projects at the same time, including meeting set-ups, and consistent follow-ups, with ongoing portfolio clients, also scheduling new partnerships meetings, and promoting the company’s services for B2B, lead generation, with cold and warm emailing or LinkedIn.

My day-to-day responsibilities involved:
- Account management and development: building partnership and strategic relations with customers, proactive account development;
- Time management and ensuring time deliveries:
- Manage and measure the satisfaction and success of the company clients;
- Trouble-shooting at existing projects;
- Monitoring of invoices payment;
- Effective communication with inner company’s stakeholders, care about their satisfaction and qualitative work as well;
- Building a great Customer Journey for each account by providing high-level services and helping teams in these directions;


Full MS Office native.

Tools: CRM PipeDrive, Hubspot, Bitrix 24

Tools: Digital Nuclino, Appollo, Linkmatch, Sales Navigator, Jira, etc.