Position: Customer Support
Category: Other
English level: fluent
Years of experience: 1

As a Support and Sales QA, I improved customer service quality standards and the efficiency of sales calls. I managed to prevent many negative situations with unhappy customers. Contributed to the retention process, enhanced the promises/expectations balance, identified mistakes in the strategy of sales agents, and improved the qualifications of junior support agents through coaching and working on errors. 
As a CEO assistant, among my primary responsibilities, I contributed to improving communication efficiency in the international team between designers, developers, and the client, helped to speed up work progress, enhanced mutual understanding at many stages of the project creation, and improved relations in a multinational team.

As UX Writer, I developed the products' Voice and Tone and created microcopy for mobile apps and web products. I managed teams of translators in localizations for our products in various world markets.
I have several years of experience in customer support within IT in various companies. I have supported VoIP solutions for a USA telecom company, covered support matters for a digital agency based in Norway, and currently, I am supporting mobile applications for a Ukrainian product company. I have also experience as a quality specialist for support and sales operations (Support QA), where I dealt with improving the quality of client service and defined lost opportunities as aretention agent and points of growth for the team. As I got some practical experience helping my team with localizations and creating microcopies for mobile applications, as UX Writer. 
My English level is B2-C1, and I use it constantly during work and my free time. I also understand and can communicate via writing in Norwegian and Swedish (B2, B1 level). 

I am open for relocation from Ukraine to European countries.
I am looking for a job as a UX writer, technical writer, or customer support specialist, Sales Specialist or Account Manager. I am willing to work long-term and develop professionally within one company, contributing to the success of the whole team using all possible skills and abilities :)

Due to the war in Ukraine, I am looking for a remote job or relocation. 

I am NOT interested in jobs within gambling.