Position: Customer Support Team Lead, Senior Customer Support Representative
Category: Support
English level: fluent
Years of experience: 5

-Built the customer support department from scratch, 
-worked directly with developers and testers to ensure quick replication and fixing of the issue, 
-worked directly with high value players (whales) in order to resolve their concerns and questions asap and to deepen their positive attitude to the game, 
-tested new features in the game.
More than 5 years of experience in IT sphere. 4 years of customer support in three different companies: started as junior customer support agent in an American company, then polished skills in a large game company, then moved to a small American-Ukrainian game company where I helped to create customer support department and headed it. After that worked as game content manager in the same company.
I would like to go back to support as I'm good in helping customers and feel that I this job fits me better.
I hope to join the company that loves its clients and has all the tools to help them with the issues.