Position: Technical Writer
Category: Technical Writing
English level: upper
Years of experience: 4

Developed the documentation portal almost from scratch. That helped to optimize the work processes within the team and simplified knowledge transfer so that every team member could feel more self-contained.
Developed the onboarding document, streamlining and including in it the information from different projects. That had a great impact on the painless start of new employees in the company during the pandemic.
Documentation Manager in Playson

• Developed the new approach of creating the product documentation.
• Worked on the developing and proofreading of the various documents.
• Managed the client documentation portal in Confluence.
• Cooperated with the Product Designer, Product Owner, and Front-end Developers on the developing of the platform design as a UX Writer.

Technical Writer in Inscale (Napier project)

• Worked on various documentation: product documentation package for clients, policies and procedures for the audit process, internal technical documentation for engineers (release notes, configuration guides, installation guides, etc.)
• Engaged in the development of the internal documentation portal with Jekyll
• Developed technical documentation using Markdown with further publication in Github

Technical Writer/Project Manager in Deloitte

• Developed a knowledge base and its implementation plan
• Cooperated with different area specialists to create documentation (technical guides, overview pages for new systems and projects, engineer instructions, algorithms, and workflows, translations, etc.) 
• Assistance in the daily management of DevOps and QA teams (sync up meetings, grooming sessions, problem management, communication with clients, etc.) 
• Engaged in the development and implementation of a new PM system for optimization and simplifying processes, communication and task management over a remote work mode

Technical Writer in Ciklum (ITSM team)

• Worked on the preparation of user manuals for different corporate systems
• Managed and worked on the continual update of documentation (technical specifications, release notes, instructions, procedures, test cases, etc.)
• Worked on a project of implementation of a new system (learning materials, test materials, walk-through tours)
• Did user experience research, worked with the feedback from business users
• Managed and maintained the knowledge base