Position: Customer Support Agent, Support Manager
Category: Support
English level: fluent
Years of experience: 1.5

Master's degree in Translation (English, German).
All tasks are always done in a timely manner.
Managing high volumes of work.
Excellent problem solving.
Reaching goals and targets as expected.
Hello! I have 1,5 years of overall experience in Customer Support activities. 

My journey has started with an outsorcing company AddSalesForce where I occupied a position of Customer Support Agent for a popular European second-hand marketplace platform. As a Customer Support Agent I had to process all user's requests assigned to me automatically by a ticketing system in the form of tickets or live-chat and create new templates for replies to users. I had been working in this company for 6 months when the project was closed and my first job experience had come to an end. I learned how to deal with a great amount of work and proved to be stress-resistant, I improved my time-management skills and met daily goals on time.

My next stop was Adavice - an online marketing company where I stayed for a bit more than 1 year. I gained a position of Support Manager in their affiliate marketing team. Our team provided users with mobile content (games, recipes, health, downloads through popular portals) and also dealt with CC Submits. My main duty was, of course, processing user's requests which was done by email. My other responsibilities were: creating new templates for replies, processing fraud prevention alerts, prosessing chargeback reports, representing incoming chargebacks, performing some QA activities such as making sure our portals function as expected, they contain relevant information, QAing logs of real users to make sure the subscription flow works as expected and if not, reporting it to our product team.
As of now, I'm looking for a place where I'll have more opportunities for both personal and professional development and growth. 

I expect to work remotely with a standard (9-18) or flexible schedule. I would not like to assist customers by phone (emails, chat, live chat only).

I will not agree to work night shifts.