Position: Customer support / system support analyst
Category: Support
English level: fluent
Years of experience: 10

Language skills: 
- Ukrainian (native)
- Russian (bilingual)
- Spanish (advanced)
- English (advanced)
- Italian (basics)
Work experience: 

System Support Analyst
September 2022 – Present
Workforce management & HR solutions.
Customer support. Help Desk. Pre Deployment testing.
Salesforce.

Social Media Company
Team Lead
Nov 2020 – July 2022
Mentoring trainees. Making onboarding easier for new colleagues and helping other coworkers to improve their results. Area: content moderation and client support.

February 2020 - Present
Social media content moderation and customer support.
Working with ZenDesk, administration panel, checking posts made by users.

October 2014 – January 2016
Support manager at LearnThatWord (a website for English language students).
My duties:
• worked as a part of the support help-desk team.
• conducted recruitment efforts on LinkedIn.
This position demanded the continuous use of English.

March 2013 – October 2014 
Moderator of webinars (later - project manager)
My duties:
• moderation of webinars (technical support and assistance for trainers);
• online consultant (JivoSite, Ammyy);
• content management;
• email marketing;
• maintaining a database of clients.
My work was in Russian and Ukrainian.


2013
Content manager, site-administrator at a directory of mobile phones. 
My duties:
• moderation of forum;
• moderation of ringtones;
• content management
My work was in Russian and English.


May 2012 – March 2013 
Assistant of internet-marketer in the IT-company, working on a time tracking software for office and remote employees.
My duties:
• maintaining a corporate blog on Wordpress (preparation of articles on topics: work efficiency, time-management…); 
• maintaining of company's pages in social networks (Facebook, Vkontakte, Twitter, Google+);
• copywriting, rewriting (press-releases, articles, reviews);
• cooperation with bloggers, journalists;
• email marketing;
• activity on discussion-forums, social networks; 
• other activities to promote our products and increase traffic; 
• analysis of advertising effectiveness (Google Analytics, Yandex.Metrika). 
My work was in Russian, Ukrainian and English.
Наразі я проживаю в Іспанії. Часовий пояс GMT+2.