Position: Application Support, Customer Support, Technical Support, Support Engineer
Category: Support
English level: upper
Years of experience: 5

Certified Linux Administrator (LPIC-1) certificate
Certified SAFe® 5 Agilist
Linux Technical Support/Administration/Troubleshooting (VoIP support engineering). Troubleshooting and resolving support issues and incidents. Researching on the reported issues to find a resolution through the log analysis, problem replication, knowledgebase searches, and peer collaboration. Maintaining the ownership of reported issues until resolved. Scripting skills and passion for tasks automation (Bash, Perl). Working with databases MySQL (Oracle, MySQL, MariaDB). Monitoring and investigating/localizing problems. Identifying, organizing, and prioritizing the support requests, escalation and follow-up. Discussing the possible workarounds for reported issues with Customers. Managing customer's expectations and working within the escalation path when it is needed to maintain customer satisfaction. Error reporting to the development team.