Position: Customer/Technical Support
Category: Support
English level: upper
Years of experience: 1


I was a retail SaaS technical support engineer for almost a year, not only communicating with clients but also performing quality troubleshooting, working closely with other departments (Developers, E-commerce, Infrastructure etc). 

Due to the specifics of my previous job, I am a highly organised person, who is able to prioritise and keep track of multiple tasks at once. I also acquired and improved variety of essential support skills, such as:
— knowledge of databases and SQL, Jira, and Confluence systems;
— escalating issues and reporting bugs properly;
— writing internal documentation to make troubleshooting process easier for other support agents; 
— and productive internal and client communication. 

Additionally, I gained experience of operating under pressure during night weekend shifts where I was the only one support agent working.