Position: Customer Success Manager/Account Manager
Category: Support
English level: fluent
Years of experience: 4

Working with customers I managed to achieve the highest possible quality result and have been keeping it for more than half a year (till the moment I decided to change my job). Besides that, I was able to reach the highest level of customer retention.
Having changed the company, I happened to work with a completely new product for me which I had never faced before. It became a great challenge and a possibility for growth. Two months after that, I was able to train new people within the company and present our product to new customers. 9 months after that, I was promoted to a Business Analyst position and took part in planning the future development of the product. 

Besides, I helped a lot of people improve their English from Elementary to Advanced which has also showed up in their exam results and work accomplishments.
4+ years of experience in both B2C and B2B segments thriving to ensure the highest quality outcomes possible. Always focused on valuable business metrics within the best of my experience and expertise.
I was promoted to a Business Analyst position in the company within a year in an absolutely new sphere of work for me (fintech, crypto etc). Сurrently, I`m combining responsibilities of Customer Success Manager and Business Analyst in my department working both with business clients and the technical team. 

6+ years of teaching English language for adults in groups and individually along with interviewing new students and examining their English level, organizing and conducting English speaking clubs as well as thematic events, managing social media accounts of the studio, conducting training classes for the newcoming teachers of the studio
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