Position: Customer support, Technical support engineer
Category: Support
English level: intermediate
Years of experience: 9


LLC GIGACENTER-TECHNICAL SUPPORTENGINEER, OPERATIONS ENGINEERJanuary 2021-august 2022Receiving technical support calls, initialprocessing of client requests, escalation ofindividual requests to other departments, networkhealth monitoring (Zabbix monitoring system),interaction with partner providers, monitoring ofthe internal infrastructure of the data center,installation and connection of data center clientequipment, field work (installation/replacement/dismantling ofequipment/performing commutations at technicalsites and data centers, customer troubleshooting,installation/replacement of converting equipment,configuration of client equipment).LLC WEB PRO - TECHNICAL SUPPORTENGINEERJune 2020 - january 2021Receiving technical support calls, initialprocessing of client requests, network healthmonitoring (Zabbix monitoring system),interaction with partner providers, field work (inparticular, diagnosing problems with clients,installing / replacing converting equipment,setting up client equipment, minor installation of SCS)
LLC OMNIS - COMPUTER SYSTEMENGINEERMarch 2018- May 2020installation and maintenance of low-voltagesystems of the mall and the hotel (analogue and IPtelephony, IP television, LAN, advertising screensand sound equipment), as well as equipment forconferences (LED and LCD screens, portablescreens, projectors, sound equipment ).INTERNET PROVIDER INI NET-SYSTEMADMINISTRATORJune 2013-December 2017installation of SCS (twisted pair, coaxial cable),installation of FOCL, configuration of clientequipment and L2 Cisco switches, constructionand maintenance of transport channels on L2 forcustomers and transport partners, receivingtechnical support calls, network health monitoring(monitoring program Cacti), identification andelimination network problems, work with providers-partners.