Position: support, customer care manager, sales, marketing
Category: Support
English level: upper
Years of experience: 10

COURSES:
Contextual advertising from beginning
Targeted advertising course by Valeria Ternova
Short-term language programs in schools abroad:IH London, CES London, EC Bristol, IELS Malta,English in Cyprus
Experienced sales manager and customer carespecialist with holistic knowledge of the educationalfield and visa issues including the full cycle of salesand customer support, as well as establishing andmaintaining relationships with international partners

Senior educational advisor
Educational agency Karandash, Kyiv
December 2014 - nowadays
processing requests for educational programs, holding meetings andnegotiations, after the fact of the sale - signing contracts, a full cycleof supporting clients on admission process to educationalinstitutions and organizing their trip
interaction with embassies, air ticket offices, insurance companies
work with partners from abroad (business correspondence,telephone conversations, personal meetings)
participation in educational conferences both in Ukraine and abroad(ICEF Berlin, BBSW, Alphe UK, NABSW)
visiting boarding schools and universities in England, Ireland, theNetherlands, Germany, France, Switzerland, Malta, Cyprus
participation in the marketing activities of the company

Customer service specialist
AUTO RIA, Vinnytsia
February 2013 - October 2014
sale of
the service "Remote car diagnostics"
work with service stations, search and connection of new partners tothe program throughout Ukraine
work with complaints

Client account manager
DEC education, Kyiv
February 2011 - November 2012
full cycle of sales and customer support
managing of DEC language school in Kyiv (sales of trainingprograms, coordination of the work of teachers, scheduling, claimmanagement)

Sales manager
LLC "NSK-centre", Cherkassy
May 2010 - September 2010
sale of building materials
cooperation with suppliers
work with accompanying documents in program 1С