Position: Website administrator / Customer support representative
Category: Support
English level: upper
Years of experience: 2

Boosta Education
Customer Care: Support&Sales
2022

Hillel IT School
Front-end developer Basic course
March 2021 – May 2021

Udemy
Html/ Css
December 2020
09.2021 - present time
Reakiro - Leading EU manufacturer and supplier of premium CBD products
Poland
Website administrator / Customer support representative

• Updated product information and content on the website.
• Managed website configuration and parameters.
• Investigated and reported any operational/technical issues.
• Created landing pages and blog posts.
• Launched the website on Shopify.

• Handled e-mail communications with customers.
• Focused on continuous improvement of customer satisfaction.
• Addressed customer inquiries related to products and services.
• Collected and managed customer reviews.
• Ensured coordination for timely delivery to customers.


07.2020 - 08.2021
Be soft - online store
Kyiv
Sales manager

• Designed visual shop elements and created engaging content.
• Conducted supplier research and evaluation.
• Managed order registration and shipping processes.
• Handled financial accounting tasks.
Hey there, I'm Alina!

I'm passionate about the inner workings of websites and online platforms. With years of experience in website administration, I ensure everything runs smoothly and efficiently, from maintaining content to resolving technical hiccups.

Whether you need website support or excellent customer service, I've got you covered with dedication and professionalism. My keen eye for detail and commitment to excellence ensure exceptional results.

Let's collaborate and take your online presence to new heights. Reach out, and together, we'll make a positive impact!