Position: Account Manager, VIP Manager, Customer Lead
Category: Support
English level: fluent
Years of experience: 3


Green Feather Gaming, an online casino. I’ve been working there for almost a year and a half. In the beginning, I was a customer support representative. After 8 months, I was promoted to the position of Account manager. Duties in this position included interaction with VIP customers by email, providing them with all necessary information; Analyzing their profiles, sending different promotions to the players, taking part in making a bonus structure for them; making tickets in Jira as well; checking a different kind of information in Trello, especially payment and withdrawal statuses.  I can say that I’m skilled in dealing with various sorts of customers.

My current position is Support Engineer in Fluid Finance. We provide banking services for our customers in crypto, digital and traditional currencies. My main duty is assistance via live chat and email. Especially collecting information for the clients’ verifications, updating current information, checking transaction statuses and taking part in decline/accept decisions in cooperation with other departments. 
Software tools: Zendesk, Jira, Metabase, ComplyAdvantage.

I am motivated, confident, free to explore new opportunities and gain more experience. Also, I am glad that I’ve got the ability to work under pressure, commercial awareness, high responsibility level, resilience and analytical skills. I want to improve my management skills and get to higher positions in my career path.
Phone communication is not a comfortable option for me, but still negotiable.