Position: Customer Success Manager
Category: Other
English level: upper
Years of experience: 1.5

- Implemented several process optimization guides (within the team and outside);
- Was getting constant positive feedback during weekly reviews from customer in terms of results presentation;
- Took part in manuals creation on new processes;
- Reached KPIs set buy customer and maintained the result;
- Got only one grey hair after 9 months of stressed work.
In general, my responsibilities now are quite similar to SDLC, but with KPIs instead of software itself: I hold plenty of meetings, backlog refinement of action points and kind of sprints. I'm am quite a fast learner and especially when I'm passionate about the job I do. I'm expecting Project Management to be my next step in IT industry, where I can apply all my skills acquired previously.
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-Organize and prioritize work to complete assignments in a timely, efficient manner.
-Work well independently and on a team to solve problems; able to be a good team player, decision-maker.
-Serve as a friendly, hardworking, and punctual employee.
-Regularly review and analyze performance to drive effectiveness and address areas for opportunities.
-Oversee effective implementation of staffing plan and schedule adherence in accordance to business needs within company stakeholders.
-Adapt to a dynamic environment where changes may take place at any given time.
-Analyze data and use that data to drive decision making and implementation of effective solutions.

Tools: Slack, Confluence, MS Office, Internal Ticketing app.
Sales