Position: Team lead at support
Category: Support
English level: upper
Years of experience: 4

Over time, my team began seeking my advice, fostering a friendly atmosphere. Additionally, I successfully organized my first-ever team-building event, which was widely enjoyed by all. This achievement reflects my ability to cultivate a supportive team environment and take the initiative to create engaging experiences.
Projects and Tasks: 
Managing workflow between team members, leading communication, and problem solving in an ecological manner. 
Working with CRM systems (Freshdesk, Zendesk, Jira).
Administered sales, reports, and content. 
Conducted tours, bookings, and safety. 

Technologies Used: 
Utilized PowerBI, Bitrix24, online platforms, and Teams for communication. 

Role in the Team: 
Ensured efficient management, communication, and mentoring. 
Responsible for sales, content administration, and guest assistance.
 
Development Goals: 
Aspiring to enhance project management, leadership, time management and financial skills. 
Focusing on refining communication, problem-solving, and organizational abilities.
Managerial work is exhilarating as it's ever-changing and involves people. It's far from dull, presenting constant challenges and diverse experiences. Guiding a team fosters growth and achievement. Working closely with individuals, recognizing strengths, and promoting teamwork adds excitement. In essence, managing brings the joy of shaping outcomes and nurturing talent.