Position: customer support
Category: Support
English level: fluent
Years of experience: 5

Employee of the month for dependability, reliability and taking responsibility and staying extra hours when the company is in need.
Scheduling rides for patients of different states and assigning drivers accordingly
Making payments to affiliates and drivers
Making calls to arrange transportation in more than 50 states of America
Trained new employees on how to use the dashboard and monitor trips, tracked their progress and provided feedback
Making sure day to day routing department operations goes smoothly and efficiently
Taking more than 100 calls a day and dispatching cars to different locations ( as a dispatcher )
Analyzing problems and implementing effective
solutions fast. Inserting rides into driver’s
schedules in case of a gap. ( as a scheduler )
Ensuring Gold driver’s net salary maintain no less than $300 per day ( as a dispatcher )
Successfully presented new ideas and effective feedback to achieve ideal performance goals.
Experience working with native English speakers
Support agent of 7 different applications
Handling calls, chats and emails and solving customer’s problems regarding apps, giving information about packages and others.
Monthly and weekly interviews giving reports to my manager regarding progresses and improvements.