Position: Operations Manager (Process manager)
Category: Other
English level: fluent
Years of experience: 6

Achievements:
1. Spending on corporate tools decreased by 28%.
2. 90% of metrics were covered with analytical reports.
3. OKR, projects, and budget planning was launched, which allowed us to control the bench, avoid incorrect project estimations, and keep all activities transparent and interconnected. 
4. P&L categories were reconstructed, which made all transactions transparent, controlled, and easy to analyze. 
5. Inefficient resource utilization decreased by 24%.
6. Client&project management tool (Forecast app) was integrated that helped to launch flawless presale process, time tracking, and project economics control.
7. Company's knowledge base was built from the ground up.
Currently, I work as an Operations Manager in a company that provides Digital Marketing and Software Delivery services.

Experience:
1. Support of all operational activities of the entire BU.
2. C-level reporting.
3. Building analytical infrastructure from scratch.
4. Development of OKR, budget and resource planning. 
5. Creating and maintaining the company's knowledge base in both English and Ukrainian.
6. Creating, auditing and improving processes that involve Legal, Financial, Sales, Marketing, and Delivery departments.
7. Continually searching for new methods of cost optimization.
8. Tool management, selecting solutions and managing accesses. 

Tools: Looker Studio, PowerBI, Forecast app, Pipedrive, Clickup, Miro, Notion, Google Spreadsheets, Google Analytics, Google Ads, Ahrefs.
1. My passion is working with internal processes and analytics, so I'd definitely like to keep improving my skills in these fields.
2. I would like the opportunity to continue working at a service company, since I have adequate experience working in agencies.
3. I'd like to avoid gambling, betting, and micro credits niches.