Position: BDM
Category: Sales
English level: fluent
Years of experience: 2

Building brand from scratch. 
Attending and hold podcasts (please see them on my LinkedIn profile)
Nordea Bank (04.2023 - present) 
Location: Warsaw (PL)
Duties/Achievements: 
- Customer communication and information support; 
- Diagnosing software and hardware problems in order to find the right solution; 
- Network/VPN Troubleshooting; 
- Providing support to end-users through all appropriate channels regarding any kind of IT-related problems; 
- Aligning IT activity to business, prioritizing and assigning necessary resources to swiftly close end users’ problems; 
- Interacting with second-line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents; 
- Tracking, prioritizing, and documenting all incidents reported to the service desk using the relevant tools; 
- Creating, reviewing, and managing Knowledge Base Articles for IT Service Desk purposes as means of preserving knowledge.
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SeoProfy (02.2021 - Present)
Location: Kyiv (UKR) 
Duties/Achievements: 
- Understanding the basics of SEO;
- Working with the cold base;
- Experience with the CRM system;
- Experience with the software Ahrefs; 
- Experience with the software Semrush;
- Experience with LinkedIn Premium (Sales Navigator);
- Organizing and providing online meeting;
- Communicating with multi-cultures via social media & e-mail;
- Creating a new customer list; 
- Attending podcasts. 
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Diebold Nixdorf (03.2019 - 06.2020)
Location: Warsaw (PL)
Duties/Achievements: 
Customer communication and information support;
Computers Installations, Printers Configuration, Scanner Configuration and PIN PAD Configuration (SW&HW);
Assign and distribute tasks among team members;
Preparing daily reports- Mailbox communication with customers;
Coaching & Training the employees;
Motivate assigned employees to achieve the delivery targets;
Providing procedure knowledge support to less experienced co-workers;
Preparing and analyzing reports (control of team, monitoring of client systems);
Escalating cases to 2nd line of support or external parties/dispatching technicians from internal/external groups;
Assisting Customer with their retail and cash management applications, applications used both in the Front office and Back office.
For now opened for remote work. 
Can travel around EU