Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 3

As a sales agent working at Livingston Research I managed to become one of top 3 in my first month of work, with 18.5% conversion rate.

In my latest position, I've been top-performer three weeks in a row at the time, completing 230 tickets in a week. As a more experienced agent I would take on more complex cases to help resolve, where automation would fail. This means I was able to become a source of valuable feedback to my manager, who's job was to catch bugs and identify room for improvement.
Latest position: Care Operations Associate (Client and Administrative Support) at Elemy - (ABA Therapy provider). Period: December 2020 - December 2022. I performed the following tasks:
- collected, managed, sent and verified administrative and medical documentation in compliance with HIPAA regulations
- provided support to clients with completing assessments on third party platforms and digital products (e.g. Pearsons, Docusign etc) though email and chat
- resolved up to 40 tickets per shift, depending on workload and issue complexity
- communicated with clinics and doctor's offices via phone and fax in accordance with highest ethical standards to compliance and personal information sharing
- communicated with clients primarily through email / text
- cross-functional engagement included bug reports, project proposals for automation and optimization, generating weekly performance reports 

I also have experience as a Sales / Account manager working with US / European clients.
My priority is interesting tasks I could be doing together with a team of fun people. I value transparency and honesty, especially when it comes to management.