Position: IT Project Manager/Lead Project Manager
Category: Project Manager
English level: upper
Years of experience: 3


IT Project Manager Jul 2022 - Present

- Leading several outsource projects simultaneously in different directions: Mobile, Web, Blockhain development;
- Communicate with foreign customers: providing demos, providing development progress reports, clarification of the requirements;
- Supervising and facilitating the development process (balancing quality and velocity to the best extent possible)

IT Project Manager Jun 2020 - May 2022

- Leading projects in CRM development team (working with backend, frontend, BPMS developers and product designer);
- Major projects, which i was working on, were implemented to reduce operating costs, improving user experience, launches new products and refactoring of system. These projects had a positive impact on the following metrics: AHT, NPS, ARPU, C1, N (new clients);
- Implemented project management processes in planning, resource management, prioritization, project estimation;
- Managed software engineering processes from requirements collection to release, implemented and facilitated agile ceremonies;
- Communication with the heads of operations unit, posting release notes and implementation of training programs for employees, who works with the CRM system.


Project Support Manager Nov 2019 - May 2020

- Work on incoming requests from employees about issues of internal services;
- Work with searching info on databases (SQL);
- Reproducing and filing bug-reports in Jira;
- Support to PM's of internal services with their tasks.


Technical Support Specialist Aug 2018 - Oct 2020

- Work on incoming requests from customers and employees using the Omnidesk and Usedesk platforms;
- Work with CRM and CMS systems;
- Testing the learning platform and compiling bug reports using DevJira;
- Consultation and assistance to employees and clients via telephony (VoIP);
- Search for technical problems and their solution through TeamViewer.