Position: Support technical
Category: Support
English level: intermediate
Years of experience: 3


Performing technical settings for suppliers accounts;
- Timely acknowledge and resolving request/incident/failure tickets in Bitrix;
- Reviewing, analyzing and determining the types of resolution or escalation paths for the incidents/cases according to them; Knowledge Base, instructions and procedures;
- Properly escalate incidents to the appropriate level of support, development team, PM’s;Reporting for bugs and failures to appropriate department;