Position: Project/Product Manager
Category: Project Manager
English level: upper
Years of experience: 4


I have 4 years of experience in IT. I started my career as a Project manager in an outsourcing agency. Then I retrained as a customer care specialist at a SaaS startup and became a team lead of the Customer Care Department. 

My key responsibilities were:
- Recruiting new specialists and training them
- Planing and developing the project idea according to customers' needs
- Prioritizing and managing multiple tasks to meet aggressive deadlines
- Evaluating project performance
- Project budgeting
- Development and maintenance of customer relations
- Analysis and improvement of team metrics 
- Conduct various projects for enterprise clients together with the IT department
- Building department development strategy together with CEO
- Conducting performance review for team members

Areas of my experience:
- EdTech 
- SaaS
- E-commerce
- Outsourcing