Position: Customer support agent
Category: Support
English level: upper
Years of experience: 2.5

Successful management of a team on a daily basis
Responsibilities:
- taking care of customers, contacting them via phone, chat, and e-mail;
- ensuring the best quality of service;
- dealing with escalated customers
- resolving challenging situations;
- working with data entry systems and CRMs;
- closely collaborating with the US customer care department;
Achievements:
- promotion to a team leader position
- management of a team on a daily basis
Хотелось бы присоединиться к проекту , где готовы слушать сотрудников и есть возможность расти и развиваться :)