Position: Junior UI/UX Designer / Customer Support
Category: Design
English level: pre
Years of experience: 0

Taking an online course to learn the fundamentals of web design and UI. Mastering the software Figma.
Last place of work
· Customer Support Service Representative at Parimatch Tech
 (August 2018 - August 2019 · 1 year, 1 month)

What I did at the position:
Customer support in a variety of formats
- incoming/outcoming calls
- online chat
- emails

· Customer Support Specialist in Social Media's at Parimatch Tech
 (August 2019 - August 2020 · 1 year, 1 month)

What I did at the position:
Support of the client base in various social networks and messengers for more flexible communication.
Social networks: Instagram, Facebook.
Messengers: Telegram, Whatsapp, Viber.
Also, forums were monitored, where clients left their feedback, inquired about the work of the company and left personal questions.

· Customer Support Mentor at Parimatch Tech
 (August 2020 - February 2023 · 2 years, 7 months)

 What I did at the position:
Communication with clients in messengers, social networks.
Training and internship for new employees.
Keeping reports, statistics, monitoring for junior employees. Creation of graphic manuals for clients.

Totally 4 years, 7 months

Now learning the basics of working with Figma, creating wireframes, working with components, and autolayout. 
Continuing to explore the software's internal functionality for further work. 
Currently, I lack commercial experience but I am taking courses in web design and UI.
Interested in joining a supportive team for a beginner in the design field.