Position: Customer Service Manager
Category: Support
English level: upper
Years of experience: 4


Skills:

- Technical knowledge of website activity and settings (domain's life-cycles, hosting service, SSL certificates);
- Working with complaints and finding a reasonable solution for the issues;
- Providing the efficiency and effectiveness of corporate procedures and policies for the next level supporters, their implementation and skills improvement;
- Providing a feedback on the methods and approaches used in the supervision process in general.

Technologies:

- presentation experience in Power Point;
- Basic knowledge social networks Facebook, Twitter etc.
- Jira, Confluence, Trello tools, Google spread sheets,Google docs;
- Good knowledge of MS Office.

Soft skills:

- Excellent communication;
- Rapid adaptability;
- Self-educated
- Stress-steady
- Conflict resolving
Each company has its unique advantages, sometimes the companies might not even differ. Still, I would like to find the company who respects his client as well as the employees, provides worth product and high level of support for the client. I am interested in bringing a high-quality Client Oriented Support knowledge that will lead to the company's growth.

Schedule: 5 working days - 2 days off per week. The best time from 10am till 18 pm.

Business trips are very welcome!