Position: Business Analyst, Pro
Category: Business Analyst
English level: intermediate
Years of experience: 1


Product manager, Nasc Technologies
Support and Manage service of system “Streamline” for telecom companies.
Position includes two main functional roles, product manager executive and technical lead
Key responsibilities:
- Interact with customers, sales managers, project managers to collect, analyze and incorporate feedback,
- Communication and collaboration with engineers on product features and capabilities,
- Creating business documentation for current  product,
- Developing training documentation, designs of system features/enhancements, release documentation and help-videos,
- Responsibility for the implemented project, including first line Customer support. 
-Technical lead for projects: Vodacom (Congo DRC), Smart (Cambodia), JTL (Kenya).
Main responsibility:
1.	Support for the existing system functions (portal, mobile application), 
2.	Defines application problems by conferring with a customer and solve them, 
3.	HW specifications responsibility,
4.	Collecting the customer requirements and writing technical documentation,
5.	Communication and collaboration with engineers on product features and capabilities
6.	Development and testing of new modules according to the customer’s needs,
7.	Tableau reports updating.