Position: IT Helpdesk & Network
Category: Support
English level: upper
Years of experience: 5


I have experience working as a helpdesk technician for more than five years. During this time, I have resolved various technical issues for customers, including software and hardware problems. I have also assisted customers with network connectivity issues and provided guidance on how to use different software applications. In addition, I have experience in documenting and tracking customer issues using helpdesk software. Overall, my experience as a helpdesk technician has equipped me with the necessary skills to provide excellent customer service and technical support. This includes troubleshooting server issues, managing server updates, and ensuring server security. I also monitor server performance and make recommendations for improvements when necessary.