Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 4

Working with a very complicated and sophisticated product. 
Creation of product/features concepts from scratch. 
On-boarding clients in India, UAE, Europe.
Speak English, French, learning Italian.
PROJECT MANAGER 
September 2014 – now 
Product: an integrated web-based ERP system developed for aviation industry to manage main aviation business processes: sales, operations, finance, accounting and HR. 
Key responsibilities: 
•  Client on-boarding: needs analysis, correlation with existing functionality, requirements elicitation, providing available customization
•  Delivering requirements to technical team, preparing tasks in task tracking systems, facilitation of communication (during development)
•  Tasks following to meet deadlines, quality, and budget
•  Ongoing communication with client on project progress, reporting, result delivery  
Business analysis: 
•  Analysis of new features requested, budgeting and approval 
•  Risk management for new features considering existing functionality
•  Development of complex technical solutions in accordance with obtained requirements or business needs
Change management: 
•  Implementation of new modules from scratch
•  System integration within existing company structure, conducting online and onsite trainings
•  Internal trainings for colleagues on new features, user guides writing
Samples of implemented projects: 
•  Multi-conditional rates management for cargo transportation 
•  Multi-company, multi-currency cross rates payments 
•  Multi-parameters flights searching tool
•  Tool for freight/charter quotations processing
•  Customizable flight cost/revenue calculation tool
•  Flight related services management tool

CLIENT SUPPORT MANAGER 
May 2012 – August 2014
Key responsibilities: 
• Communication with clients, root cause analysis, issue classification and prioritization, configuration consultancy, solving or delegation the task to PM/developer
•  Issue solving follow up, informing the client about the result
•  Website content management, user guides writing

Tools 
Jira, Wordpress, MS Office, Asana, Joomla, Draw.io, Todoist, Magento , Trello
I would love to work in a product company with defined internal procedures, where employees are valued. Big and complicated products are preferable. 
Open for business trips and would consider a relocation to Europe/UAE.