Position: Senior Business Analyst / Product Owner
Category: Business Analyst
English level: fluent
Years of experience: 4

• Set up an Agile workflow from scratch for the team of 7 people
1
• Defined and set up the Testing process, as well as written Use Cases / Scenarios, introducing the CI/CD and Change Request Flow for the team
• Led the project from idea development to production, delivering the result 2 month in advance of defined release date, generating 4.3% more of expected revenue (exact number cannot be shared due to NDA)
• Created and documented bug reporting and change management approaches
• Decreased the time of feature lifecycle (from idea to production) by 30%
• Managed backlog ready 3 sprints ahead
• Managed external stakeholders during multiple integrations with external vendors / service providers (NDA, aimed at IT
and Data Security)
• Decreased the time of feature lifecycle (from idea to production) by 20%
• Managed backlog ready 3 sprints ahead
• Managed external stakeholders during multiple integrations with external vendors / service providers (MasterCrad, Visa,
Apple)
• Achieved the highest rating during the history of the app (4.8) on the markets, increasing the number of users of the mobile appin the bank in 2 times (comparing to the previous app 1 year ago
• Increasing the % of users using the mobile app vs active clients on 25%, by conducting user migration marketing practices. o Generated more then 20% more of planned revenue (exact number under NDA) through commissions, sales, and interest
rates in the first year of application release
• Managed to decrease the amount of fraud cases by 60% by implementing KYC online (IAM) feature, DB security and
analysis and 3DS 2.0 (2-factor authentication)
• Managed to decrease number of clients visiting offices by 20%, by implementing KYC online (IAM) feature
• Was responsible for the data management, created a bunch of reports and dashboards for different layers of employees in thebank
• Organized 3 contests for the clients, 2 contests for employees, worked closely withmarketing to manage Social Networks of the bank, what helped me to achieve the KPI of the bank from the perspective of usage of the app
• Covered most of clients' irritants during 2019
• Responsible for defining Business Analysis approach for multiple projects
• Responsible for conducting interviews with clients to gather insights and elicit requirement from those (first steps of PLM)
• Responsible for elicitation, definition, and description of the technical and functional requirements (first steps of PLM)
• Responsible for stakeholder and client management
• Described requirement in form of epics, features, user stories with use of BPMN and UML diagrams and wireframing
• Responsible for backlog management and sprint planning
• Responsible for management and monitoring of product, identification of growth points (last steps of PLM)
• Responsible for collecting of user (external & internal) feedbacks
• Responsible for collecting, identifying, approving, and describing improvement points of the product
• Responsible for collection of feedbacks, analysis of competitors and quality of outputs throughout Product Lifecycle
Management (PLM)
• Responsible in collaboration with Dev Lead to set up and maintain CI/CD process (middle steps of PLM)
• Responsible for defining scope and vision of the product (first steps of PLM)
• Took the role of Project Manager and Manual QA for the team
• Mentoring of Junior BA
• Responsible for defining and setting up Agile process for the team
• Collaborated with stakeholders and clients to deliver clear business requirements
• Partnered with cross-functional teams including Product, Operations, and Development, to deliver on both client and
strategic programs
• Worked closely with UX team, conducting user interviews, UX tests and questionaries
• Responsible for Application Redesign (Functional and Cosmetic), preparing ‘as is’ and ‘to be’ process maps, wireframes, flow diagrams
• Responsible for reworking end-to-end requirements elicitation process
• Responsible for defining vision and scope of the product
• Responsible for communication & collaboration with Marketing, IT Security, Compliance and
Procurement departments
• Responsible for integration and communication with external vendors (MasterCard, Visa, Apple, UA government)
• Responsible for vision and scope development of KYC process (IAM)
• Responsible for data security management, by development of DB structure to analyse user’s data and provide an outcome depending on the analysis results