Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 2

Created Blog with Thematic Articles: Developed and launched a company blog focused on providing content and resources for customers. The blog garnered significant readership, increasing website traffic and engagement.

Promoted the Idea of Developing Social Media: Recognized the importance of social media in reaching a wider audience. Presented the benefits and strategies for developing social media platforms to drive brand awareness and customer engagement.
Customer Support Manager and Sales Manager with 2 years of experience. I am open to change and constantly seeking opportunities for self-improvement.

As a sales manager:

1. Provided customers with information about our products in compliance with company regulations.

2. Presented products through emails, live chats, and phone calls.

3. Developed strategies to enhance the product's recognition in the market.

4. Assisted clients with questions and issues during initial stages of cooperation with the company.

5. Managed the client base and attracted new customers for future collaborations.

6. Oversaw customer care service, sales administration, and records management.

7. Utilized Excel spreadsheets and communicated relevant information to other departments.

As a Customer support:

1. Delivered high-quality support service to customers on Etsy and Shopify platforms through various communication channels, including emails, live chat, and calls.

2. Proactively sought efficient resolutions to customers' issues and inquiries

3. Demonstrated proficiency in processing invoices, contributing to the smooth and seamless transaction process for customers.

4. Maintained up-to-date knowledge of Etsy and Shopify policies, guidelines, and platform features to provide accurate and relevant assistance to customers.

5. Successfully handled customer escalations to ensure long-lasting customer satisfaction.

6. Collaborated with cross-functional teams to address complex issues, suggesting improvements to enhance the overall customer experience.