Position: Sales manager, retention manager, junior project manager
Category: Other
English level: fluent
Years of experience: 5


Experienced and self- motivated Customer Support , Sales and Retention representative with five years of industry experience. Willing to get experience in new fields.

Customer Support Representative at LuLu/Upclick
Feb, 2017-Mar, 2018
Increasing customer return rates by providing excellent customer service (calls/tickets/chats in English and French).
Sales Representative at Lulu/Avanquest

Mar, 2018 - Jan, 2020
increasing sales of Remote Technical Support and softwares on calls/chats/tickets in English and French, creating efficient sales strategies

Retention Representative at Lulu/Avanquest
Apr, 2019-Oct, 2022
Developing retention strategies by analysing retention and customer satisfaction rates. Creating knowledge base and user guides. Working with chargeback risk cases, preventing chargebacks. Dealing with PayPal disputes.


EDUCATION
Karazin National University (Kharkiv)
Bachelor's and Master's degree in English and French Sep, 2013 - Jan, 2019
The Project Management Course: Beginner to PROject Manager course. June, 2022
Agile Project Management fundamentals for IT Outsource course. July, 2022
Deeply Practical Project Management course Aug, 2022
Business Analysis Modeling Skills & Techniques
course. Sep,2022