Position: Account Manager / Success Manager / Customer Support / Customer Care
Category: Support
English level: fluent
Years of experience: 4

I was successful at providing clients with the best level of assistance as well as keeping them loyal to us. 
I did build up great communication with the clients, which allowed us to understand their requests and needs better.
Achieved the Lead Position within the team.
As for the range of my responsibilities, please find the info below: 
Respond to customer queries in a timely and accurate way, via phone, email and chat;
Identify customer needs and help customers use specific features;
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users);
Update our internal databases with information about technical issues and useful discussions with customers;
Share feature requests and effective workarounds with team members;
Leading Demonstrations to customers in B2B 
Inform customers about new features and functionalities;
Follow up with customers to ensure their technical issues are resolved; 
Gather customer feedback and share with our Product, Sales and Marketing teams.