Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 4

Creating a knowledge base for the product from scratch;
Leading 2 projects of 3 and 4 people simultaneously covering the roles of PM and BA
03.2020 - present GlobalLogic  – Business Analyst
Active Participation in requirement lifecycle: 
- elicitation sessions with stakeholders, document analysis;
- creation of BRD, URD, UML diagrams low-level artifacts as user stories and tech tasks;
- defining business rules, writing acceptance criteria, coordination with QA.
- change requests handling;
- holding backlog refinement sessions with the team;

06.2019 – 03.2020 GSApps – Business Analyst
Requirements elicitation, management and maintenance; Daily negotiations with US and Europe based product owners and tech teams; Daily negotiations with development team; Documenting project requirements and existing features (Confluence, Google docs); Working with Pencil and MockFlow to create project diagrams, mockups; Holding grooming sessions with dev team; Creating of acceptance criteria and performing acceptance testing. 

05.2018 – 06.2019 Dev-Pro.net – Business Analyst/Tech Writer
•	Participation in requirement catching calls with the client’s team;
•	Creating different kinds of diagrams using BPML and UML diagrams;
•	Creating high-level requirements in Confluence;
•	Writing user stories in Jira;
•	Grooming of created specs to development & QA team;
•	Writing Admin and User guides, API documentation for the platform clients;
•	Documenting system component’s functionality;
•	Creating documents that cover internal processes of QA team.

09.2014 – 05.2018 Eastern Peak – Project Manager & Tech Writer
•	Project initiation, planning, communication with the customer;
•	Testing requirements elicitation;
•	Creating specifications and user stories for the development team, task grooming;
•	writing technical documentation (user guide, manuals, summary);
•	writing marketing blog posts;
•	providing information about the platform to the clients, troubleshooting, helping with integration into the system;

04. 2011 – 04. 2014 Zone3000 - hosting customer support shift lead.
New technologies, possibility to offer a solution, management with a human face, social package.