Position: Customer Support/ Project Coordination
Category: Support
English level: upper
Years of experience: 10


Overall, 11 years of experience in IT. 
•	2+ years in Change Manager role. Transferring CM Process from mailed documents to ServiceNow ITSM tool. Taking ownership of all client's related changes, coordinating with resolution parties, and establishing effective communication between stakeholders and Dev Team. Established standard CM process to all supporting Teams. As a part of Continues Service Improvement Process added visibility of the changes implementation and increased overall change success rate up to 97% . Aimed at ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. 
•	Less than a year of experience in Staffing Coordination (as a member of Workforce Planning and Management department), coordination of staffing processes 
•	7+ years in L1/L2 support at EPAM (internal (mainly) and customer support), overall 2+ years in team coordination and resource management using ITSM , ITIL practices in my work. Work efficiently without supervision and able to coordinate/lead distributed teams.
Night shifts are not allowed