Position: UI/UX Designer
Category: Design
English level: upper
Years of experience: 1

🦫 As Freelance Project Manager:

• Made sure hundreds of Projects were delivered on time, with the desired quality;

(ง ͠° ͟ل͜ ͡°)ง Customer Support Role:

• My quick and precise actions led to the Product IT Team resolving the DDoS attack in the swiftest matter possible;
• Countless amount of clients came back to use the Product after my Churn calls, leading to me updating the Documentation on the matter;
•  A vast amount of Bugs on the Product were fixed after my reports.
1 year of experience as a UX\UI & Graphic Designer 

• Developed engaging Instagram posts and stories that effectively communicated clients' messages and helped boost their online presence and engagement.

• Utilized a variety of design software and tools to bring ideas to life, including Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects) and Figma.

•Managed multiple projects simultaneously, ensuring timely delivery of high-quality design assets while maintaining attention to detail and adhering to project deadlines.


🦫1 year of experience as a Freelance Project Manager 🦫

• Settlement of conflicts between the customer and the contractor; 
• Control of Customers Orders (Projects) from start to finish, making sure it gets done on time, done properly and both sides are left satisfied;
• Distribution of Problematic Orders (Projects) between competent Contractors, making sure each Project meets its goal;
• Managing Contractors' workflow and payment;

(ง ͠° ͟ل͜ ͡°)ง 1.5 years in Customer Support Role (ง ͠° ͟ل͜ ͡°)ง ‍

• Kept track of the relentless and positive clients' experience;
• Quick to notice and report problematic cases of the Product and the support workflow, resolving the issues with the TL's;
• Performed countless Phone calls to advertise the Product to both new clients and the ones that stopped using the product;
• Kept track of countless issues within the Product, which were successfully resolved after my reports;
• Worked thoroughly through clients' rejections, preventing them from stopping using our product;
• Provided clients with assistance and timely problem-solving;
• Offered new services based on customer needs.