Position: Middle HelpDesk Specialist
Category: Sysadmin
English level: intermediate
Years of experience: 4

My achievement is that I implemented a new documentation system. It saves a lot of time for our team.  I also took part in the development of a CRM system based on PlanFix. Moreover – I created a program to help colleagues at work. It helps them spend less time connecting to equipment using protocols RDP and VNC, also it helps to generate unique passwords for administrator access.
- Writing instructions; 
- Conducting staff training;
- Development of new and updating of existing technical documentation; 
- Curating and participating in global projects; 
- Night shifts; 
- Closing service tasks with increased complexity; 
- Restoring the health of both equipment and services; 
- Implementation and support of the PLANFIX CRM system; 
- Maintenance and administration of Cisco Meraki network equipment; 
- Maintenance of Dell R320, R330, and R340 server hardware running Windows MultiPoint Server 2012 / Windows Server 2016;
- Server monitoring with Dell iDrac 7, 8, 9 and OpenManage Enterprise; 
- Working with technical documentation, including in English;
- Creating software to simplify the work of employees, creating scripts (Bat, PowerShell); 
- Preparation of reports on completed works;
I am interested in System Administrator position to discover new technologies and improve myself. I am motivated to work hard and studying. I would like to work in company with adequate management, and work on interesting projects with a professional and friendly team. Career growth is also important for me. I am ready to work in office in Kyiv or remote.