Position: Customer support
Category: Support
English level: fluent
Years of experience: 2


Key achievements:
- Average customer satisfaction (CSAT) score is around 90-100%
- Achieved issue solution in 80% of all the cases (3k in total)
- Successfully implemented suggestions (in 35% of conversions) for driving traffic to the customers’ sites and making their business grow
- Assisting VIP and Priority users