Position: Partner Support manager, Customer Success Manager, Customer Support Manager
Category: Support
English level: fluent
Years of experience: 2

- Esquired two patterns for my bachelor project;
- Developed and provided product training for partners;
Business Partner Manager (OCP) — Microsoft 
I provided ongoing support to distributors in the CIS & Black Sea region on submitting
orders as part of the One Commercial Partner team. I was always available to provide
guidance to partners within the Open License program. A critical part of my role was
to ensure that deals are submitted in a compliant way and build customer awareness.
Responsibilities:
- Support partners within the Open License program;
- Build understanding and drive applicable compliance processes;
- Train partners and build their compliance awareness;
- High-value deals support in Quarter/Year End;
- Promote to partners new data accuracy requirements;
- Escalation/prioritization management;
- Cross-functional collaboration with local and remote teams;
- Problem solving and conflict resolution with partners;
- Build effective relationships with sales representatives, validation team,
and partners.

Customer Support Manager — Hoch Capital 
- Ensuring positive overall customer experience and repeat business;
- Conflict resolution with customers;
- Document verification;
- Collaboration with QA team;
- Supervising new employees;
- Resolving customer complaints via phone, email, or Helpdesk.
- Comfortable environment;
- Opportunities for professional and personal growth;
- Open-minded management;
- Transparency.

Will be a big plus:
- Flexible schedule and possibility to work remotely;
- Insurance.

NIGHT SHIFTS ARE NOT ACCEPTABLE.