Position: Intern Front-end Developer
Category: JavaScript
English level: intermediate
Years of experience: 0


Intertelecom
Head of Information Center support
June 2012- July 2016
- Organization of the smooth operation of the Call Center in 180 employees 6 directions
- Recruitment and organization of training for new employees
- Working with outsourcing companies (selection, training, KPI performance monitoring)
- Writing procedures and rules governing the work each direction

Intertelecom
Center training specialist information support
February 2012- June 2012
- Candidate search, selection and interviewing
- Training of candidates and current employees of the company
- Conducting internal trainings and presentations on new services for call center employees
- Completion of evaluation sheets and performance analysis work of employees

Intertelecom
Senior operator of the Center information support
May 2010- February 2012
- Training of new employees and mentoring
- Monitoring the work of employees and compliance with KPI
- Filling in evaluation and certification sheets
- Dealing with complaints and conflict subscribers