Position: Customer success manager
Category: Sales
English level: fluent
Years of experience: 6

Training/Certification: 
EMEA Bankruptcy, Accounting solutions for EMEA region, EMEA Tax Transactions Guide, Digital Marketing Strategy, Social Media Marketing, Microsoft Excel Cours
Careers History :
January 2023 - Current 2023: Customer Success Manager, 3shape, Ukraine
Building strong relationships with customers, understanding their needs and goals;
Serving as the primary point of contact for customers, addressing their inquiries and concerns, conducting Onboarding sessions for new customers; 
Proactively engaging with customers to ensure their satisfaction and identify opportunities for upselling or cross-selling;
Combination of strong interpersonal skills with a deep understanding of products, resulting in the continued success and satisfaction of valued (top) clients.


March 2021 - December 2022: Process Coordinator (Billing division, Salesforce.com), Cognizant, Wroclaw, Poland 
Reporting for internal and external customers (Salesforce.com project); 
Focusing the team's efforts on achieving the goals and implementing the work plan;
Allocation of tasks and quality control; 
Resolving escalations/complaints;
Team training (financial processes and local accounting (EMEA region)). 


September 2019 - March 2021: Sr. Ops Specialist, SFDC project, Cognizant, Wroclaw, Poland 
Billing cases resolving; 
Daily customer contact through email, phone, and cases with the objective to address customer inquiries in regards to invoicing and contract management; Managing customer escalations; 
Taking part in other projects (Amazon phone panel implementation, transition of AP process for external client). 


June 2017 – August 2019: project support specialist French market, Modern- Expo, Lutsk, Ukraine 
Order management: order creation in SAP, initiation, and control of development processes, order’s synchronization of different databases (SAP-Microsoft Dynamics), support of after-sales service; 
Project management (Wrike); 
Creation of specifications/catalogs; 
Delivery management; 
Billing & Invoicing (SAP, Oracle); 
Translation of documentation; 
Presentation of factory and products to clients; 
Providing training for dealers and new employees. 


December 2016 – February 2017: experience at the "Mottaret" café, Méribel, France 
Order management from suppliers, storage, rotation; 
Customer Service; 
Taking orders; 
Cashing regulations.