Position: Customer Support/Account Manager
Category: Support
English level: fluent
Years of experience: 6


Projects and Tasks I have completed:
1. Helped with Talking to Customers: I set up systems so that customers can talk to us through emails, chats, and social media. This makes it easier for them to reach out, and we can respond quickly.

2. Made Information Available: I put together a collection of frequently asked questions, guides, and videos. This way, customers can solve small issues on their own.

3. Trained my Team: I taught my team how to be really good at their jobs. I made sure they knew everything about our products and how to talk to customers nicely.

4. Listened to Feedback: I looked at what customers were saying and found patterns in their feedback. This helped us fix things that were bothering them and make our products better.

5. Performance tracking: Used tools such as Pipedrive and Helpdesk to analyze and assess chat and response metrics. This helped my team improve.

Technologies I have used:
I've used tools like Pipedrive to keep track of customer conversations, Live Chat for chatting with customers in real-time, and Help Desk to see how well my team is doing.

My Current Role:
I oversee the Customer Support Department, and I work with other teams to make sure our services are the best they can be.

What I Want to Improve:
I want to learn programming and data analytics to effectively analyze customer data.