Position: Senior Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 5


Senior Support Specialist working in a product company. Have experience:
- supporting users and business customers via chat and email; 
- communicating with stakeholders (customer support management, product managers, customer success team);
- gathering/analysing/sharing user feedback for product improvements; investigating and reporting user issues;
- creating materials for knowledge base on advanced topics and onboarding team members.
I'm interested in using my analytical skills, as I continue improving my Google sheets and  beginner SQL skills. Can support customers in English(C1) and French(C1). I'm interested in working on team improvements, making sure that customer feedback is gathered and shared with relevant stakeholders.
Interested also in related positions: Customer Success.

Don't work with phone support. Don't work on night shifts.