Position: Key Account manager / Sales
Category: Support
English level: upper
Years of experience: 3


Last place of employment:
From May 2019 – Radugar  – Compliance/CS agent  – Risk Analyst
- communication with clients in order to get required documents in accordance with KYC policy (phone calls / emails);
- uploading documents into CRM leaving the latest updates and additional related details;
 - investigating the processing activity on accounts that have exceeded the parameters set in our risk management system;
- performing credit analysis, evaluating financial position and credit worthiness;
- monitoring and communicating credit concerns to management by creating various reports;
- creating and performing unique withdrawal system according to developed procedures; 
- consulting operation community on Risk Management policy and procedure;
- performing quality assurance of ingoing and outgoing calls in order to detect risky situations and create action program
- direct communication with customers regarding withdrawal process and service complaints
- creating work strategies for both Sales department and backoffice departments such as Customer Support and Compliance.

 Apr 2018 – Mar 2019 – Kyiv – Multireisen – Customer support specialist
- providing of highly qualified support to corporate clients (travel agencies) ;
- informing suppliers about the clients' requests and checking condition on which these requests could be embodied (by calling and emailing)
- making payments for requested services;
- keeping records of payments of current bookings.

Sep 2017 – Feb 2018 Kyiv – Simply Contact – Travel agent (Customer Retention Team, call-center)
- Dealing with complaints and refunds
- Selling tickets and services to clients
- Helping clients to make any changes and pay for this - Collecting and processing payments

Dec 2016 – May 2017 – Kyiv – Skyinform Ltd. – Travel agent- consultant (call-center)
- Helping client to book tickets
- Advising clients on travel arrangements, visas and passports
- Coordinate the use of bonus miles and other rewards that clients want to use - Informing client about actual schedule, delays etc (KBP, IEV, DNK, HRK) 
- Lost&Found client support services