Position: Project Manager
Category: Other
English level: fluent
Years of experience: 2


CCTV Operator
As a CCTV Operator, I monitored screens linked to strategically placed cameras, looked out for any illegal, suspicious, or anti-social activities, and was in frequent telephone and radio contact with colleagues, security staff and police.
Duties:
Monitor alarms and dispatch appropriate responses to the proper individuals, including but not limited to local authorities, emergency response personnel, service technicians, etc .
Document and send intruders reports
Meet all verification standards
Provide customer assistance for incoming calls
Read and follow special instructions displayed for some accounts
Handle high levels of stress and customer issues in a calm and professional manner at all times


Team Lead
As a team lead, I trained new operators and provided assistance. The team is responsible for monitoring dozens of screens, receiving live pictures filtered by artificial intelligence that come in automatically from over 500 surveillance cameras. I used to decide and give instructions on which areas to concentrate on at particular times.
Duties:
Discover training needs and provide coaching
Develop team strengths and improve weaknesses
Identify team goals and evaluate team progress
Listen to team members’ feedback and resolve any issues or conflicts
Encourage creativity and risk-taking

On the current project, we are working on the applications for the British gyms. The applications allow users to book and live stream classes and choose from numbers of classes. Users could also attain weekly virtual quizzes to test their brainpower and get expert training tips from a team of industry specialists and push themselves for new fitness challenges. Apart from that, the applications helped the users to schedule virtual personal trainings and easily manage the users’ membership.

OPERATING SYSTEMS: Windows 
DATABASES :SQL 
OFFICE PRODUCTIVITY TOOLS: 
Confluence, MS Office 
ISSUE TRACKING TOOL: Jira