Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 1

As a Project Coordinator:
- Successfully started and completed 3 test projects of my own with a total of 500+ testers involved
- Provided "outstanding" (sic) assistance in my supervisor's projects involving 1,000s of test participants
- Acted as a substitute for my supervisor for up to 2 weeks
- Conducted two knowledge-sharing sessions for newcomer Project Coordinators from the US
- Mentored newcomers and other Project Coordinators; was basically a go-to resource for fellow Project Coordinators
- Created documentation for newcomers, making the onboarding process easier and more straightforward and saving time for fellow colleagues
- Routinely highlighted and filled the gaps in documentation, which positively impacted the productivity of the whole department
- Was praised for clear and timely communication on many occasions by supervisors and stakeholders alike

As a QA Engineer:
- Created documentation for newcomers, which decreased the duration of the onboarding process
- Reworked and wrote documentation, which reduced the amount of time spent on testing and bug investigation 
- Was involved in the redesign of the testing scope which decreased estimates by at least 10%

As a Customer Support Operator:
- Gave a lecture on the basics of Networking to 60+ people.
- Successfully implemented and supervised an "English improvement" program for Customer Support Operators.
- Substituted my Supervisor and received positive feedback from other Supervisors while doing so.
- Was involved in the development of a chatbot project.
- Routinely singled out for dedication and high-quality work and exceptional customer service.
- Was a proofreader for peer Customer Support operators.
My experience of working for Amazon subsidiary company spans 2.5+ years, during which I completed a course on Project Management and gained experience of performing BA tasks.

Most of my experience comes from working as a Project Coordinator. My responsibilities included:

- Managing Alpha/Beta testing activities
- Creating test timeline, ensuring deadlines are met
- Managing stakeholders' expectations
- Managing testers' expectations and feedback
- Creating documentation related to the test
- Reporting on test results during and after the test 

I've had experience working as a Customer Support Operator where I managed a team of 12+ people while simultaneously being a proofreader for the team and managing a project on English improvement for the whole department. 

I also have experience as a QA engineer, where I gained knowledge in the technical field and participated in different projects regarding testing activities which required strong focus and high responsibility.
I would love to work in a closely-knit team of highly-motivated people who sincerely enjoy what they're doing.