Position: Technical support, Trainee developer/QA/AQA
Category: Support
English level: upper
Years of experience: 1.5


L2 Customer Support Representative of the Hosting department at Namecheap.

1. Communicating with customers in English via live chat and ticket system 
2. Acknowledging and resolving customers' hosting-related requests: 
• clarifying the customers' complaint
• determining the cause of the problem
• electing and explaining the best solution • expediting correction or adjustment 
• following up to ensure resolution 
3. Communicating and coordinating with colleagues from dif f erent departments 
4. Ensure customer satisfaction and provide professional customer support