Position: Customer Support
Category: Support
English level: upper
Years of experience: 3

- Developed and successfully implemented the Mentoring Policy for the department 
- Led the crisis team to become one of the most successful in the department according to Amazon's KPI
Team Lead (Squad Kyiv, Ukraine):
- leading group of 8-10 people 
- coordinating and organising work processes 
- monitoring team performance and making sure all requirements are met 
- handling escalations from the team 
- identifying team weaknesses, establishing the goals and evaluating progress 
- creating reports, making guidelines 
- improving workow and suggesting solutions 
- mentoring 
- collaborating with software development team 
- bug reporting 
- impact on UI/UX design improvements

Data moderator (Ring Ukraine):
- moderating content of mobile app 
- collecting and analysing data 
- ground truth preparing for ML 
- creating the reports

Administrative assistant F&B (Hilton Kyiv, Ukraine):
- organizing and scheduling appointments and meetings 
- working with e-mails 
- creating reports and control archive documentation 
- updating and maintaining department policies 
- cooperating with all the departments 
- creating presentations 
- creating contracts for cooperation with the media 
- working with the menus (create, update) 
- making a working schedule for the department 
- tracking vacations and medical leaves 

Hostess (Hilton Kyiv, Ukraine):
- greeting and hosting guests
- resolving conflicts
- working with VIP-clients
- making bookings
- collecting feedbacks
Looking for a position of Customer Support, where I can provide personalized experiences to the clients and make them feel valued