Position: Sales Manager/Lead, Head of Support
Category: Sales
English level: fluent
Years of experience: 6

- communication with wide-range international team (conducting job interviews, on-boarding, work monitoring)
- created new sales/CS strategies and updated existing ones
- built B2C processes from scratch within a Canadian startup;
- re-organized scripts and training process to make them work better
- easily trained and productive
- leadership skills
**4-year experience of people management (Sales Supervisor, CS Team Lead, Partner Manager)**:
- Sales team: recruitment, on-boarding, setting KPIs, performance monitoring (100% remote international team: Canada, Ukraine, Morocco, Japan)
- Internal processes’ optimisation, creation of sales strategies
- built Customer Service relations from scratch (B2C remote team in Montreal, startup) - held the on-boarding process for newbies in the team (hiring, training, practice); 
- Worked at Fintech Canadian company, dealing with clients' sensitive information/transactions/refund requests/KYC
- coordinated the work of the CS team (10 agents), provided feedback on their performance, managed schedule, evaluated KPIs, was responsible for Team Assessment documentation (Excel)
- Billing Shift Leader role: ensured that the support during the shift is delivered effectively and all the work assignments are occupied; resolving any emergency issues and downtimes
- Quality Assurance experience
- 1.5-year experience of working as a Customer Support Billing Representative, communicating with English native speakers (internal and external clients) both in written and verbal forms; - - created scripts, guides, and other internal documentation for employees.
- proficiency in Atlassian products (Jira, Confluence);
- experience in working with various CRM (Zendesk, Kayako and others);
- English - Advanced, Ukrainian and russian - native speaker, Polish and French  - beginner
Interested in a job that is related to people management, and coordination of internal processes. Ready to work with documentation, evaluate and build operations, sales strategies, manage KPIs, and share constructive timely feedback. Eager to develop my skills in challenging tasks, and learn new tools that would help in working in the corresponding sphere.