Position: Customer Support Representative
Category: Support
English level: intermediate
Years of experience: 8

Fluent Polish. I'm proud of the fact that from an ordinary guy sitting on the phone, I proved to be an employee who can be relied on. I studied, thoroughly worked the whole process of Support and became the head of my department, new, with new responsibilities. After a couple of months of such work, I heard good feedback and continued to work. I also trained new candidates for work in our Support.
The last place of work is a company that provided services for trading on financial markets. Initially, I was a support agent for three years. My responsibilities: informing Polish and Russian clients about verification, assistance in successful login to the account, assistance in setting up a job for autotrading, processing of primary documentation, translation of texts of documents from Russian into Polish, communication with customers in chat and much more. Then, in the same company, under my leadership as Teamlid, a department was opened, the mission of which is to optimize the workflow for the entire Support. So I worked for another two years and recently the company ceased to exist and now I'm looking for job.
I'm not looking for a job as a Conversion / Retention agent. I do not want to sell on the financial markets. I am looking for a job exclusively at Support, in any company, even if it provides services for trading on the financial markets.