Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 2.5

- Helped improving sale and project management effectiveness by implementing changes to the work process
- Conducted end-to-end requirements elicitation including developing a product roadmap, SRS, models, and wireframes for 30+ projects
 Worked with Customer Support Team to optimize the workflow and business processes and decrease Order to Dispute cases, achieve above 90% customer satisfaction rate
- Decreased number of guidelines violations in Customer Support Department from a maximum of 212 per month for a team of 15 members to a maximum of 118 per month for a team of 23
- Doubled Quality Assurance Team productivity using coaching techniques and system modifications related to processes automation
- Offered over 30 major system tweaks to increase Sales and Customer Support Teams productivity
BA conducting end-to-end requirements elicitation and validation for EU, UK, USA, and Canadian businesses. 
Strengthen up product management skills to be capable of finding the best-fitting solution to any business need in the given constraints and pass IIBA certification (planned for Dec 2020 -Jan 2021)
Samely tasks with almost to none effect on end-customers business