Position: Junior QA Engineer/ Intern QA
Category: QA
English level: intermediate
Years of experience: 0.5


CAREER BACKGROUND

TECHICAL SUPPORT REPRESENTATIVE
IT4Medicine | May 2020-till now

•	Troubleshoot technical issues and log them to the system for developers
•	Writing bug reports
•	Provide effective customer support via chat, email , incoming/outgoing calls
•	Gather feedback related to the product


BUSINESS TRAINER
Bravels | August 2019- May 2020

•	Creating product trainings for sales travel agents and support departments
•	Conduct product trainings &On-job coaching
•	Creating induction plans and onboarding procedures

PRODUCT RESEARCHER
Bravels | August 2016- August 2019

•	General markets research
•	Leading group of agents
•	Deep product research( routs research to feet clients’ needs and budget, price analysis , competitor's deals research)
•	Working with airlines and suppliers
•	Working with Sabre GDS and web-resources

CUSTOMER SUPPORT REPRESENTATIVE
Pilot travel Agency | October 2014- August 2016

•	Create bookings through GDS Galileo and Amadeus 
•	Ticketing , reissue , refund  
•	Incoming and outgoing calls, emails, chat-customer support
•	Promo presentations

COURSES 

•	QATestLab "Software testing.Basic"
•	goIT Introduction to HTML/CSS 
•	QATestLab "Software testing.Basic"

•	Udemy Introduction to SQL ORACLE 
•	EPAM Software Functional Testing Winter Program 2022( in progress)
My name is Sonya and I'm passionate about switching to QA engineer to improve quality of the product. I’m customer and business oriented and quick learner. I have basic knowledge of testing principles, understand the project lifecycle. I have experience in writing bug reports and SQL requests.
I have basic knowledge of HTML/CSS. Strong experience in coaching, customer support. I’m team player and self motivated.I would like to join your QA team and waiting for the feedback.
Sincerely ,Sonya