Position: Customer Representative
Category: Support
English level: fluent
Years of experience: 1


Turkish Airlines
Customer Representative| June 2022 - present

-Take customer calls and provide accurate, satisfactory
answers to their queries and concerns
-De-escalate situations involving dissatisfied customers,
offering patient assistance and support
-Review customer or client accounts, providing updates
and information about billing, shipping, warranties and
other account items

SOCAR-Bibiheybat OGPD, AZ 1006
SOCAR-AzNeft -N.Narimanov named OGPD
The summer internship program | June 2022 - July 2022
The summer internship program | June 2021-July 2021

-Performed analysis about the field as well as safety and
environmental considerations.
-Collaborated in groups to carry out a technical and
economic study of the field.
-Wrote reports about the summer internship program

Baku City Circuit Volunteers
Crowd Management TM | Apr 2022- June 2022

-Provinding a premier experience for guests
-Greet guests as they enter and leave the event
-Provide a safe and secure environment for guests, team
officials, pilots, and other individuals associated with the
event

Mobility Maker Volunteer
UEFA | May 2021 - June 2021

-Conducting day-to-day project coordination and planning
-Supporting the spectator client group and providing a
range of services
-Responsible for delivering a small number of key stadium
functions such as language services, vulnerable persons
support, luggage depots, mobility support and spectator
information points.