Position: Technical Recruiter / HR-manager
Category: HR
English level: upper
Years of experience: 1

Personal qualities that can describe me: high communicative competence, ability to work in a team, focus on results, ability to effectively build communications and resolve contentious issues, responsible approach to tasks, organizational skills, attention to details, ability to make a good impression and find contact with employees of any level.
Career objective:
HR-manager / Technical Recruiter 
Work experience	Label Platform
HR-manager
06/2019 - 02/2020
• Formation of a vacancy profile.
• Search and selection of candidates.
• Conducting telephone screening.
• Organization and conducting of interviews, including the ones with department heads.
• Conducting personnel adaptation processes (introducing new employees, coordinating the process of their adaptation).
• Evaluation of staff satisfaction.
• Meetings organization for different departments.
• Resolution of the conflict situations and working disputes, the creation of the necessary conditions for the development and satisfaction of the company employees’ needs.
• Generation of ideas for more comfortable work and relaxation of employees in the office.
• Organization of holidays and corporate events aimed at improving team unity.
• Organization and conducting of employees’ congratulations.

Label Platform
Customer Support Representative
06/2018 - 06/2019
•	Processing incoming requests and supporting foreign clients of the company.
•	Helping the customers in English and Italian through various communicational channels, such as receiving calls, email correspondence, online chats, SMS.
•	Providing information about products that are used.
•	Communication with the customers to advertise the services provided and clarification of any information about special offers and online subscriptions on the company's websites.
•	Monitoring and ensuring high rates of customer satisfaction.
•	Resolving clients’ problems and complaints, including requests for a refund.
•	Working on Zendesk platform.
•	Leading the trainings for new colleagues.

Freelance work
Literary Editor / Proofreader
11/2014 - 12/2018

Self employed
English tutor 
08/2011 - 05/2018

Sapphire International Group
Content manager
05/2015 - 08/2015

idealla.net (women's portal)
Author of articles
03/2014 - 07/2014
IVONA bigmir.net
Journalist
10/2013 - 01/2014
I want to obtain a role in a developing company to help it grow by bringing my efforts and experience. And want to work with people who love what they do.