Position: Junior QA Engineer
Category: QA
English level: fluent
Years of experience: 2

Testing achievement: A+ student at QA course.
The biggest achievement: support career
Proud of the changes that I initiated in different projects (e.g. automated user responses, internal communication process improvements)
January 2022 - present
Tester on Utest (crowd testing platform)

April 2021 — September 2021
Knowledge Manager (Quality Assurance dept.)
o Managed learning/QC activities of the Support dept. (web application)
o Knowledge base updates/improvements

January 2019 — November 2020
Technical Support Manager (fintech)
o Integration process support (web, mobile)
o Documentation writing/update
o Communication with users
o Acceptance testing
o Managing beta testing of the mobile app

June 2017 — March 2018
Partner Operations Department Team Lead (navigation app)
o Team management, task distribution
o Functional testing (web)
o Team quality control/ QC systems development
o Documentation management
o Communication with project partners worldwide covering different time zones

May 2016 — June 2017
Customer Support Specialist (navigation app)
o Response to mobile app users` inquiries
o Content validation
o Bug reports

May 2011 — May 2016
IT specialist (mapper for a navigation app)
o Bug fixing (localization, UX)
o Content validation

August 2011 — June 2012
E-learning scriptwriter/Teaching methodology expert (part-time)
o Developing technical scripts for e-learning courses
o Translation
<!-- Dear recruiters, please note that 2 years of experience on my djinni profile is put to stay in passive search mode because I am looking for an interesting project, no rush to be hired. I`ve had .....-->

Looking for an opportunity to switch from customer support management to manual testing. I`ve had various QA tasks along my support journey, successfully completed QA training.

I am not just a regular Junior tester. I do bring my support expertise to combine with testing to make users happy.
Not interested in game dev. I do believe the project you work for should be not just beneficial in terms of career but also be in the scope of your interests.
Looking for a remote position, still, office work in Kyiv can be discussed.