Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 3

I independently led the project from collecting requirements to implementing a new system.
Work Experience

Business Analyst
Jun 2021 - present time (1 year 5 months)
Softserve business systems 
 IT    

•	Identification, and definition of business requirements using various methods (interviews, document analysis, observation, workshops, prototyping)
•	Modeling, analysis, and optimization of customer processes
•	Change management
•	Defining the scope of the project
•	Decision-making
•	Creation of product documentation and support (User story, Use case, OnePage, SRS, Analytics overview)
•	Work with the development team through the whole project processes
•	User Acceptance Testing
•	Implementation of the product for clients 
•	Creation of user manuals
•	GAP analysis
•	Basic customer support after the implementation of the product


IS Develpment Coordinator (BA)
Apr 2020 - Jun 2021 (1 year 3 months)
АБІНБЕВ ЕФЕС Україна, ПАТ  
 FMCG    

•	Formation of technical specifications for a software development company;
•	Communication with the BA of the development company at all stages of software development (using Agile principles);
•	Testing developed solutions;
•	Writing user documentation;
•	Development of SQL reports;
•	Training users to work in the system;
•	Support for existing system configurations.

Skills and Achievements
Summary of Qualifications
•	5+ years of experience supporting and modifying systems for the sales team.
•	Work with Agile and Waterfall methodologies
•	Working with requirements, architecture, design, testing
•	Experience with different types of applications: web, mobile, desktop, database, business intelligence
•	Experience of participation in the development and implementation of information systems
•	Knowledge of testing approaches, techniques, methodologies, and the software development lifecycle
•	Experience with bug tracking systems
•	Analytical thinking skills
•	Good communication skills

BA Techniques
•	Requirement's definitions /documentation/ modeling techniques

Prototyping / Data Modeling Tools
•	draw.io
•	Microsoft Visio
•	Balsamiq
•	XMind

Domains
•	FMCG, Distribution, Retail
•	B2B
•	B2B2C
•	CRM

Programming Languages/Technologies
•	Technical Documentation/ SRS
•	User stories/ Use cases 
•	BPMN/UML
•	SQL/T-SQL
•	Power BI
•	OLAP/DWH 
•	XML/JSON (basic knowledge)
•	C#, Windows Forms (basic knowledge) 
•	HTML (basic knowledge)


RDBMS
•	MS SQL Server
•	MySQL
•	PostgreSQL

Management Tools
•	Confluence
•	Azure DevOps
•	ClickUp
•	TargetProcess
•	Youtrack
•	Trello