Position: Team Lead (Technical Support)
Category: Lead Generation
English level: upper
Years of experience: 4

Staying up-to-date with the latest technological advancements, participating in tech forums, and volunteering in community tech workshops to assist individuals with technical challenges.

With a passion for technology and a commitment to exceptional customer service, I am excited to leverage my skills and experience as a Team Lead, contributing to the success of the team while ensuring customer satisfaction remains a top priority.
Professional Experience:
Technical Support Specialist | Team Lead 

Provide first-level technical support to customers via various communication channels, including phone, email, and live chat.
Effectively address and troubleshoot technical issues related to software, hardware, and network connectivity to ensure prompt problem resolution.
Collaborate closely with a team of six colleagues to share knowledge and resources, fostering a supportive and cooperative work environment.
Maintain accurate and detailed records of customer interactions and solutions.
Meet and exceed customer service KPIs, consistently receiving positive feedback and accolades from satisfied customers.