Position: Product manager
Category: Product Manager
English level: fluent
Years of experience: 1


February 2020 - present
ShortPoint Inc.
Technical Support Engineer
 Developing front-end for ShortPoint Add-In for SharePoint 2019 and SharePoint Online
 Building and maintaining features with React.JS
 Managing customer requests and hot-fix releases
 Managing Learning Hub portal and onboarding for the team

Product Content Creator
 Providing high-quality written and video content in partnership with developers and product managers
 Creating content for company website, social media platforms, newsletters, blog posts, etc.

Technical Support Expert
 Providing technical B2B support for software problems by reproducing reported issues to identify problems, investigating causes and recommending the solutions
 Working with Microsoft SharePoint (On-Premise, Office 365), Teams, PowerApps and PowerBI

July 2019 - November 2019
Bolt Technology
Customer Support Team Lead
 Reviewing and maintaining healthy headcount
 Delivering high levels of Stakeholder engagement
 Creating and maintaining a culture of high employee engagement

2018 - 2019
Aviacontact LLC
Operations Manager - Planning and Reporting
 Supervising workforce processes and scheduling activities
 Providing analytical, reporting, and communication support to the line management

Customer Service Team Lead
  Providing training, problem solving and quality coaching to the team
  Constantly improving customer service by maintaining knowledge base, customer journey mapping, creating scripts
  Handling floor escalations and complaints