Position: Customer Care support
Category: Support
English level: upper
Years of experience: 1

- Restructured databases and simplifying the work 
of our team
- Single-handedly resolved a lot of critical 
situations in order to maintain company's image 
- Worked overtime to ensure the department is 
running as it should and every task is covered 
- Helped to organize the learning process for the 
new employees
- trained 7 colleagues from scratch for independent work in shifts
- Established connection between different 
departments in order to optimize the information 
flow 
- Quickly got the point of the job and trained other 
applicants
1+ year working in Customer Care Support team in telecom. Mostly chatting in live chats (Skype, Telegram, Hubspot), but also keep connection with customer in e-mail.
Resolving issues of external and internal customers. 
Deeply working with Jira Service Desk, Kibana, DBeaver, Postman.