Position: CSR
Category: Support
English level: upper
Years of experience: 1


I used to work as a Customer Support Representative of the SSL Department, the main goal was to assist customers with all SSL-related questions (activation/validation/installation/renewal/etc.).
- Assisted customers with account set-up;
- Assisted with customer SSL-related questions/issues;
- Answered customer inquiries via chat and tickets;
- Responded to customer complaints;
- Resolved customer billing issues, etc.