Position: Technical Support, DevOps
Category: Support
English level: upper
Years of experience: 2.5


Currently, I work as a Shift Leader & Subject Matter Expert of Managed WordPress CS team. I constantly work with JIRA, Trello, Confluence, including writing documentation for the team. My main responsibilities are:

1. Managing online customer support workflow; 
2. Monitoring hosting service status, handling issues and outages related to the hosting service;
3. Processing surveys and customers' feedback;
4. Assistance with the Managed WordPress product setup, troubleshooting different product-related issues;
5. DNS setup, troubleshooting DNS-related issues;
6. Analyzing core WordPress-related issues, including general PHP debugging;
7. Managing/changing basic server configurations on Nginx webserver (Alpine Linux OS);
8. Administrating hosting environment through SSH terminal, hosting panels, monitoring tools.

I am eager to work in the same direction, yet I am also ready to learn something new and accept new challenges.