Position: Business analyst / Product Owner
Category: Business Analyst
English level: upper
Years of experience: 1.5

Combining work as a business analyst, product owner and a support engineer with the following responsibilities: 
- providing support to clients all over the world in email services;
- handling 1st line support and 2nd line support requests;
- creating help articles;
- communication via tickets with customers and 3rd party vendors;
- Identifying areas that need improving or updating;
- Interaction with customer;
- Gathering requirements from the customer and creating new ones to improve the product;
- Delivering customer's requirements to the Team
- Participation in planning, resolving disputes, risk evaluation
- Working closely with marketing team
- Coordinating mobile application development
- Coordinating web and mobile development of the product; - Identifying areas that need improving or updating;, - Interaction with customer;, - Gathering requirements from the customer and creating new ones to improve the product; ,  Delivering customer's requirements to the Team, - Participation in planning,  resolving disputes,  risk evaluation, Customer support,  Maintanance and repair
Challenging work.  interesting projects.  flexible hours.  full time involvment, business trips, possibility to work remotely, professional growth