Position: Customer Support Agent
Category: Support
English level: upper
Years of experience: 4


I`m 23. Ukrainian. I am an energetic, ambitious, young, sociable, responsible employee with more
than 3 years of experience in customer service. Ready for a new challenge. Born in Kalush. Master
of marketing - Vasyl Stefanyk Precarpathian National University (2016 – 2021) 
Middle Technical Support Agent / Team Lead
Clario, Ivano-Frankivsk
2 years – Incoming/Outgoing calls, customer coordination, Windows OS support (mostly), MacOS
support (rarely), became a Middle Tech Representative (1.5y), successfully tried myself in
manager`s position as Tech Supervisor for 6 months, database processing (Salesforce), personal
team coordination, motivation, planning, operating coordination.
Sep 2019 - Oct 2021
Customer Support Agent
Genesis R&D, Ivano-Frankivsk (remotely)
5 months – tickets resolution, cancelling/refunding
Oct 2021 - Feb 2022
Customer Support Expert
EzLogz, Ivano-Frankivsk (Remotely)
ELD sales, Incoming/ Outgoing calls, customer coordination, planning, logbook managing.
Under my personal management received 60 drivers to check and monitoring. Resolved hard cases
with logbook, personally managed big fleets (companies) to prevent any kind of issue with ELD and
logbook

Master
Vasyl Stefanyk Precarpathian National University, Ivano-Frankivsk
Sep 2016 - Dec 2021
Windows OS
MacOS
SalesForce
Google Services
Jira
Confluence
Notion
Solid