Position: Business analyst
Category: Business Analyst
English level: upper
Years of experience: 3

- Development of ITSM, costs analysis & optimization SaaS solution from scratch, which increased company yearly sales from 1 to 4 million dollars - business analyst role
- Launch of tariff plans for mobile communication (from creating the idea to technical development and communication strategy) - business analyst and product owner roles
- Technical development, integration and customization of CRM and ERP systems - business analyst role
- Meeting with customers to gather and validate business and functional requirements (online and on-site interviews, workshops)
- Solution proposal based on stakeholder requirements, technical feasibility, risk analysis, competitor analysis, benchmarking
- Creating solution design, including functional specifications, use cases, user stories, workflow diagrams, data model diagrams, acceptance criteria
- Writing solution design documentation: FSD, UI mock-ups, user guides, admin guides (requirements management in Confluence)
- Managing projects through status meetings and tracking issues (task management in JIRA)
- Presenting technical requirements to development and QA teams
- Support solution development and testing phases
- Participation in User Acceptance Testing (UAT)
- Participation is Release process, including Release Notes preparation

Notation: UML, Use Case, User Story, BPMN
Tools: Jira & Confluence, MS Project, Visio, Excel
SDLF models: Agile (Scrum or Kanban), Waterfall
Other: SQL
Interesting project with challenging tasks. Professional management. Flexible working hours