Position: Support Engineer (L2)
Category: Support
English level: fluent
Years of experience: 2.5


1 year as Technical Support Engineer in Product company, which provides software and services for endpoint security, 4 months as Support Engineer/Account manager for CRM/ERP-system, 9 months as Support Manager for hosting provider and registrar of domain names, 6 months as internal Technical Support Analyst for dropshipping platform.

customer support and training; 
product testing and bugs detection; 
providing incidents clarification;
qa for created fixes;
OS, event logs analysis for issues resolution;
workarounds provision;
testing of customers software packages;
monitoring of customers instances in case of emergencies;
root-cause analysis and incidents escalation;
business processes modeling and optimization; 
ip and softphone configuration; 
application logs investigation and interpretation; 
OS installation and configuration; 
wrote technical requirements for developers team; 
organized integration crm/prom, 1C, opencart; 
prepared documentation for knowledge base.
Want to find a job, where all ideas could be supported and realised. Love to annoy developers with founded bugs.