Position: Business Analyst
Category: Business Analyst
English level: pre
Years of experience: 3


Business Analysis course at Hillel IT School (2021, 2 months)

Business analyst
• Implemented a call-tracking system using the Ringostat service.
• Automated marketing return on investment (ROMI) report generated from multiple data sources (CRM, Facebook Ads, Google Ads) in Power BI.
• Developed and implemented more than 10 automatic reports in Power BI from different CRM entities for different KPIs.
• A deep modernization of the current 5 areas of Bitrix24 and the introduction of a new 3, with complex automation.
• An application was developed for the automatic distribution of leads depending on the KPI of employees.
• Writing technical specifications for the development of additional modules.
• Integration of third-party resources via REST API (depending on the complexity of integration, it is possible to involve a third-party programmer).

Bitrix24 integrator
• Complete digitization of lead generation and all customer relationships through setting up 5 CRM kanbans (funnels), custom fields, mandatory fields, trigger mailings, and sophisticated automation.
• Formation of the company's structure, setting up access rights.
• Connecting IP telephony, setting up the distribution of incoming calls, IVR, internal lines, and the logic of generating leads from calls.
• Setting up sales scripts with the ability to fill out a CRM card during a call.
• Automation of tasks using robots and triggers.
• Generated reporting from more than 20 reports based on Bitrix24 for various KPIs.
• Formalization, writing, and automation of business processes (holidays, cash withdrawals, document approvals, review, approval, etc.).
• Connection of instant messengers for capturing leads (Telegram, Viber, WhatsApp, Instagram, Facebook, Skype).
• Integration with several sites (Rest API and forms B24).
• Connecting corporate mail, setting up lead generation.
• Configuring and connecting SendPulse, eSputnik, TurboSMS for mailing lists by mail, SMS, and Viber.

Professional and other skills:
Software Development Life Cycle (SDLC).
Knowledge of Agile methodologies (Scrum, Kanban), Waterfall.
Project Tech Stack (F/E, B/E, B/O, Mobile).
Identification and prioritization of requirements.
Creation of functional/non-functional requirements.
Working with Use Case, User Story, Swimlane, UML, BPMN, Wireframes, creating interactive prototypes.
Conducting presale activities (RFI/ROI/RFP/RFT/RFQ).
Working with Concept Vision & Scope,