Position: Lead Customer Support Representative
Category: Support
English level: upper
Years of experience: 2.5

- Sales Department has been restructured
- KPIs and new Motivation has been implemented
- New partners have been attracted, which led to passive money generation by the Sales department
- The percentage of the valuable clients has been raised from 10% to 30%
- Two subordinates were promoted to senior level due to motivation and support.
- The Customer Support department has been implemented into the company system
Sales Manager -> Head of Sales Department -> Head of Customer Service Department -> Customer Support Representative Lead

- department strategy and planning
- hiring and training new people 
- scripts implementation
- KPI controlling
- goals setting
- building long-term relationships with partners and customers
- contracts 
- leading project teams
- people management

Familiar with Salesforce, Miro/Mural, ClickUp, Ringcentral, Slack, Front, Asana, Confluence