Position: ServiceNow Developer
Category: JavaScript
English level: upper
Years of experience: 4


I am ServiceNow Developer. I started to work with ServiceNow platform in 2019 and since then have gathered experience in ServiceNow administration and development (Workflows, Flows, Catalog items, Business Rules, Notifications. ACLs, Client Scripts, Reports, etc).

Certifications:
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – IT Service Management

Past Projects:

American IT company (migration of internal support portal to ServiceNow)
• Implemented Catalog items according to initial support portal design and support teams' demands.
• Modified and implemented few widgets on Service Portal.
• Worked with integrations with other systems, Business Rules, Script Includes, Client Scripts.

International insurance company
• Implemented Release Management process in ServiceNow (workflows, UI actions, Business rules, etc). 
• Analysis of customer requirements and demands refinement together with business representatives
• Onboarding of new developers and further assistance\development.

Top-5 international tire company
• Maintaining integration with third-party supplier’s ServiceNow instance.
• Reviewing and optimization of scripts, creating new scripts.
• Implemented a new Leaver process. 

International pharmaceutical company
• Implemented an integration between ServiceNow and AD from scratch.
• Implemented Joiner and Leaver processes for customer.
• Amending and implementation of Service Portal widgets, Catalog Items according to customer needs. 
• Complex reports, regular non-OOB feature requests.

International manufacturer of outdoor power products
• Built a widget that retrieves user roles from another system real-time.
• Improving Service Portal widgets, items, integrations with HR systems. 

Web/Software Development
• Developed some single page web-sites for customers (landing page)
• Developed a website for a local advertising company as well as a windows application that allowed them to change a website contents without writing a code (C#).