Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 8

I have built and continue improving a Support Center with several teams and projects from scratch with up to 60 techs in each team. Attracted and engaged with new customers for the support center.
Hunted and hired the staff, described the procedures and SLA as well as reporting.
In addition, I have built my freelance agency on Upwork which is now among the top agencies with a 100% success rate, and my company helps small and medium businesses worldwide to adopt cloud technologies and automate their business.
Building IT operation teams and processes from scratch. Management and supervision of the ongoing operations. Teams and resources management.

Small and medium business cloud transformation, business automation, MS365 implementation.

New customer attraction and engagement through direct contacts and freelance marketplaces (Upwork, Freelance, Guru, etc.). Experience in tender procedures and documentation.
Team hiring and team management (support teams of up to 60 engineers). Project management and reporting.

Familiar with most of the support tools and procedures: Jira, Zendesk, Autotask, Solarwinds Family, Teamwork, etc.

ITIL Foundation, Project Management, MS365 certified.
Happy to join an interesting project remotely for a part- or full-time. I  co-own a small IT consulting company hence can bring additional resources along with me if needed.
Looking for open-minded and sober management and clear terms of cooperation.