Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 0.5


As for now, I’ve been working for almost 3 years as a CRM Manager at N-iX, a software development outsourcing company. In my current position, I qualify inquiries from potential customers by conducting researches on the company and on the market to better understand client’s needs and what we can propose based on it. Also, I cooperate closely with a marketing team on account-based marketing and reaching interesting prospects with customized messages and proceeding with further communication. In addition, I am responsible for data maintenance in the CRM system and was in charge of a smooth transition from Pipedrive to Salesforce and onboarding our team members to the new CRM system. 

After gaining some work experience in sales and marketing and knowledge in the IT domain, I realized that I would like to dive deeper into the evaluation of business challenges and business objectives and ways of resolving them by linking with cutting-edge technology. So, after finishing reading BABOK and running my research on the educational market I chose the course Arts and Crafts of BA: Enterprise Focus at SoftServe Academy. The course boost my theoretical knowledge, especially in Strategy Analysis, Requirements Life Cycle Management and Solution Evaluation, and gave me hands-on experience in Business Analysis techniques (incl. Scope Modeling, Functional Decomposition, Prototyping, Use Cases and Scenarios) by working on a business case together with a team of experienced business analysts and as a result successful presentation of business solution.