Position: support/content moderator
Category: Support
English level: upper
Years of experience: 2


Auditor

Conducted audits of financial statements and internal controls for a large British company
Assisted in the preparation of audit reports and recommendations

Dispatch

Coordinated the delivery of goods to various locations in the USA
Ensured timely delivery and resolved any issues that arose during the process

Content Moderator

Reviewed and moderated user-generated content to ensure compliance with community guidelines
Investigated and resolved user complaints related to content

Customer Support Manager

Managed customer inquiries, resolved issues and escalated complex cases to appropriate teams
Analyzed customer feedback to identify areas for improvement and implemented solutions

Anti-Fraud Manager

Developed and implemented strategies to prevent fraudulent activities on the site
Conducted investigations into suspected fraudulent behavior and reported findings to management
Collaborated with cross-functional teams to mitigate risks and improve overall site security

Customer Success Manager
Acted as a liaison between customers and the company, ensuring customer satisfaction and retention
Worked closely with cross-functional teams to identify and solve customer problems
Managed customer onboarding and training processes, ensuring smooth adoption of the product