Position: Support specialist / Financial manager
Category: Support
English level: upper
Years of experience: 4

- Good at resolving conflict situations with clients. 
   - In my work as a financial manager made a proposal to reform Google Spreadsheets with formula usage for more convenient form of accounting. Which was successfully implemented.  
   - Successfully designed advertisements about our services, promoted them in Telegram channels.
Financial Manager
Responsibilities: 
- Communication with clients via instant messengers; 
- Deposit/withdraw / exchange / sending of cryptocurrency to the customers' wallets;
- Working with various wallets and exchanges, mainly with: Binance, Houbi, Kraken, Electrum, Metamask, Gnosis;
- Registration and verification of accounts on exchanges;
- Finding problems and solving difficulties in the exchange process with clients;
- Communication with support services and finding a solution in case of difficulties during the exchange and transfer from exchanges;
- Maintenance and accounting of all assets, transactions and documentation. 


Support Agent 
Responsibilities: 
- Working with user requests by email (in the Helpdesk system);
- In-depth knowledge of the product from the technical and visual sides;
- Communication in working chats, analysis of cases with developers.