Position: Technical Support/HelpDesk/Software Integration Engineer
Category: Support
English level: upper
Years of experience: 1

User of specific things, such as Ubuntu as a daily-driven OS
Have some hardware experience, able to build a PC and configure a software on it
Able to read main documentation fisrt before refering to StackOverflow and other sources of the information
Good team player, if I'm stuck on something - I'll always reach out for help and vice versa
Highly organized in terms of working space and time tracking
Active notetaker and visualizer of any new subject or process
Attempting Software Development and DevOps/SysAdmin courses at spare time to gain knowledge I need for improvement and professional grow
Research Analyst:
- Working with task management role-based tool
- Filling data within Excel-like environment, processing data packed to JSON/XML or templated XLSX
- Participating in activities aimed for software and internal processes improvement
- Active use of search engines, Google Docs
- Jira and ServiceNow as internal company service
2.5 years of experience

Line/Tier 2 Technical Support:
- Resolving customer- and product-side issues
- Software testing (User Acceptance Testing, UAT)
- Updating the software and its database on the server
- Deploying main and custom developments
- Basic SQL scripting and DevExpress rules creation
- Maintaining Excel files with custom PowerQuery data manipulations
- Consultations with Devs, BAs and Tech Leads towards customer issues and new developments
- OTRS, Confluence and YouTrack (Agile)
- Managing Moodle (for mentoring new employees)
0.5 years of experience
Possibility to work remotely
Office is highly preferable though