Position: Customer Technical support
Category: Support
English level: fluent
Years of experience: 3


I provided Technical Customer support for b2b product Ekran(internal security and workspace monitoring tool), including written and verbal communication, answering customer requests via Jira ticketing system, troubleshooting, deploying product on customer systems(Windows, Linux, MacOS), conducting product presentations with customers, guiding and training customer personnel on product. 
I have experience with Windows, Linux administration, experience with databases(Firebird, MicrosoftSQL, PostgreSQL), experience with Microsoft Azure and AWS, deploying virtual machine with product on their marketplace.
I intend to develop as Pre-sales and customer support team manager.