Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 0.5

Currently, I am working as a tech support at Nextiva (a US VoIP company). 

- Replaced the supervisor for 2 weeks and was working on analyzing the work of chat agents. Filling out the necessary documentation daily, and communicating with the team. After that, I was promoted to a floor support agent position (helped other agents in the support chat);
- Was given a team of new hires (8 people) and educated them during 3-week periods on how to provide support via email.
Was working on the project "Cinema Village" (in GoIT). The product is a mobile application for iOS and Android that offers not only cinema tickets for customers, but entertainment as well. 
- Project roadmap creation;
- Organizational chart build; 
- Mind map; 
- Sprint planning. Scrum events;
- Project and sprint backlog creation; 
- Statement of Work (SOW);
- Work Breakdown Structure (WBS); RACI matrix;
- Budgeting;
- Customer journey map.
From work, I expect an opportunity to work remotely, career development, a good onboarding process, relevant learning materials, a nice team, and a decent salary. In return, you get an employee who has the ability to work efficiently both individually and in a team, excellent verbal and written communication skills, a positive attitude, and quick learning skills. 

P.S. I am not considering night shifts.