Position: Project Manager
Category: Project Manager
English level: pre
Years of experience: 2


1) Improving team efficiency
- Developed grading and block training for the curators of the center.
- Conducted individual coaching sessions to review the Gallup test.
- Work on an individual development plan for each employee.
- Conducted workshops and trainings. From planning to psychological topics.
-Introduced control points:
1. Reporting on the number of calls.
2.Reporting on the meetings.
-To control the quality of listening to the calls of curators and giving feedback.
- Conducted once a week from 1 to 1 meeting.

2) Identification of errors, structuring, and standardization of processes for working with clients
- In the course of two cycles of work, it was identified and eliminated
from 30 to 40 errors in the work of the educational center.
- All standards and prohibitions in communication with clients were prescribed.
-Step by step structured all processes of work with clients.
-Communication standards between departments have been written and implemented.

3)Control of communication departments
-More than 10 communication workshops and more than 20 team building events were held.
- A communication pipeline was implemented between the four departments of the educational center on the Trello platform.

4) Hiring, training and adaptation of new employees
- More than 130 employees were trained. Of these, 70 continue to work in the company, and more than 20 employees have been promoted.

5) Creation of methodologies, memos, devices, certifications for employees
- A memo was written from the organizational structure of the company, to the communication settings.

6) Dealing with departing/negative clients
- Return conversion averaged 55%.
- More than 250 closed negative clients.

7) Decision of force majeure clouds
-Food cases: from unsatisfied customer food to legal litigation.