Position: Technical Writer
Category: Technical Writing
English level: fluent
Years of experience: 8

For a specialist who started her career as a humanitarian (although a technologist was obviously sleeping inside), I have achieved a lot and learned a lot in recent years. Thanks to both myself (and the support of my family, of course) and the unprecedented support of my team members, to whom I will always be grateful. I am sure that the right motivation and sometimes the support of a person whose opinion you value can work wonders. No exceptions!
Almost 9 years of experience authoring, proofreading, editing, and managing both user- and developer-level documentation: Confluence and Zendesk spaces, product API documentation (Rest API), in-style guides, company blog posts, end user tutorials, release notes, and changelogs for products and services. Was involved in establishing and maintaining the documentation production workflow of the international project. Have a clear understanding of the full software development cycle, mobile app building flow, and experience in troubleshooting builds and testing software. Feel free to suggest own ideas on optimization and improving work organization. Responsible, organized, outgoing, and happy to be a team player. Possess strong problem-solving and investigating skills. Good at learning new technologies quickly.
Have experience in collaborating with the invited BA and assisting in the main BA activities on the project: communicating with potential customers (both verbal and in writing), gathering project requirements, working out the proposal workflow for the Services Team (Confluence), writing video guides and YouTube scripts, drafting simple UML diagrams, managing UAT flow, etc.
Also, have about 6 years of experience working as a support engineer as a part of an international team providing technical and organizational support to customers and resolving different financial and subscription issues.
Able to work in a managerial role and have the proven ability to successfully work to tight schedules and deadlines.
Additionally, was a tutor of the internal educational system and a part of the selection committee assessing candidates for the QA courses organized by the company.

Interested in employment with a client-oriented project where a friendly atmosphere prevails and where Ukraine is sincerely loved and respected.
I would not like to be engaged in a project that does not benefit society. Although, I understand that such a statement might look quite controversial :))