Position: Customer service/Account manager/Support
Category: Support
English level: pre
Years of experience: 4


I've been working as a Customer support manager for 3 years at the financial area (Alfa-Bank Ukraine).
I started from answering customer questions by phone, email and ticket system.
Later it was the second line of support, although there are more tasks and responsibilities, it also gives more knowledge and opportunities.

But I can do much more, so now:
- I'm working on issues related to finance and account access, including top-urgency, complex and conflict situations;
- I'm dealing with complicated situations of our users, making everything to avoid the result that could lead to social media or forums.
- I'm collaborating with separate departments to report and resolve incidents and complex issues 
- I'm reporting about technical and commercial problems to technical experts via Jira.

I am a fast learner and well-motivated, which always reflects in my results:
About 95% of customers are satisfied with the service and resolution of their issues.

I learn quickly and adapt to the changes that are taking place.
I'm not afraid to take responsibility.
I always try to improve myself and find faster and better ways to solve work tasks.
I have a strong desire to develop in the IT area.
But, I have no experience.
I know that many people are dreaming about going into IT.
You could ask me what I did to achieve this goal.
I don't sit back and I'm learning HTML and CSS.
Also, I have finished some courses for testing.
I'm going to learn JavaScript and want to develop in this direction.
I would like to try myself in the field of IT, as it is an interesting and developing field.
I'll be pleased if you are interested in me:)
Feel free to contact me if you have any other questions!