Position: Customer Success
Category: Support
English level: upper
Years of experience: 2

- Excellent communication skills;
- Experience and understanding of the ServiceDesk principles;
- Basic knowledge of operating systems;
- Team player with attention to detail and the ability to
find compromises;
- Quick learner;
- Readiness to individually approach each client;
- Experience in implementing enterprise software and working with CRM, BPM or ERP systems;
- Deep understanding of the business processes of various business sectors;
- Problem-solving mindset, experience in managing complicated situations including working with objections;
- Negotiation skills;
- Experience in conducting training and presentations in English.
Technical support operator ( Nov 2020 - Dec 2021)

- Manage daily correspondence;
- Phone consulting;
- Register incidents, classify and route them;
- Solve the 1st level of incidents.

Technical support team leader ( Dec 2021 - Apr 2022)


Partner Success Manager ( Apr 2022 - nowadays)

- Building trusted relationships with partners and their key customers;
- High-quality customer portfolio management;
- Assistance in project evaluation, as well as in the technical brief and analytics preparation;
- Partners' support during system implementation, organization of technical consultations;
- Monitoring the implementation of the partners' projects timely;
- Advising and informing customers and partners about new product features;
- Work on clients’ feedback;
- Ensuring regular updates of the subscription, and negotiating favorable conditions for the company.
Sales