Position: Customer Success Manager
Category: Other
English level: basic
Years of experience: 0.5

Досягнення
I can manage my time and concentrate on my tasks without any control of my management.
My team-lead gave me an individual project which completed successfully for the company:
- debt reduction
- attraction of clients from the cold base and then convert to paid client
Hello! 
3 years of experience in customer service and the last year I have been working in an IT company.
My responsibilities:
• processing incoming requests from clients through e-mail, chats, and calls
• onboarding new clients to the company’s product
• handling objections
• compliance management
• making calls to potential clients with the company’s offering
• collaborating with tech/dev teams to solve occurring problems/issues
• upselling additional product features and options to existing clients
• working with CRM system and maintaining actual clients’ data
1 year of experience as a Marketing Assistant:
• Ensuring the proper Marketing assistance in the market;
• Treatment of incoming project leads;
• Building and controlling the prospects database;
• Providing guidance to the sales assistant team on social media resources;
• Enabling assistance in a strong brand positioning strategy, with a distinct value proposition and tactical marketing actions with measurable objectives in collaboration with internal stakeholders.