Position: Compliance manager || Customer experience || Customer Success
Category: Other
English level: upper
Years of experience: 5


Customer Success Specialist
• Building and maintaining strong relationships with clients to understand their needs, goals, and challenges
 • Serving as the primary point of contact for customer inquiries, issues, and escalations, and ensuring timely resolution
 • Providing guidance, training, and support to customers to ensure they are successful in using our products
07.2022 - 04.2023

Compliance manager |Customer Success| Product Manager
Responsibilities:
 • Implemented an initiative and managed a process that helped the company automate processes;
 • During the work period could significantly improve the quality of work of webmasters teams (affiliates);
 • Liaised with risk management, internal audit, and employee services departments to direct compliance issues to appropriate channels for investigation and resolution. 
 • Managed effective action plans to respond to audit discoveries and compliance violations. 
 • Performed deep audits of official violations to assess compliance with GDPR & international standards.(GDPR certificated) 
 • Have experience with complex enterprise tool deployment;
 • Building trust, delivering data-based decisions, and communicating effectively with a wide variety of stakeholders at all levels and from a variety of functions;
 • Develop and implement action plans when deliverable dates are at risk.
 • Organizing, documenting, and running project and weekly production meetings.
07.2018 - 01.2023

Product manager | Affiliate manager, NDA(gambling)
Responsibilities:
 • Finding new CPA networks for collaboration
 • Discussing new opportunities
 • Financial reports of affiliates activity
 • Business analyze of new geo markets
 • Developing new opportunities of gamble platform
 • Support and training new platform for affiliates and web masters
11.2019 - 05.2020

PPC Specialist
Responsibilities:
	Conducting advertising campaigns.
	Compilation of ads, animation of banners.
	Running and timely reporting of promotional projects.
	Control the budget of campaigns.
	Timely changes in accounts (Google Adwords, Bing Ads)
	Certified specialist in 2018-2020

Order processing specialist-credits & claims dept
Responsibilities:
	Order processing specialist-credits & claims dept - Camo IT (Onyx Enterprise)
	Control and redistribution of financial flows.
	Reconciliation of balances and receivables from suppliers.
	Introduction of electronic data into the system.
	Maintenance and processing of customer orders.
Passionate Customer Experience Specialist | Empowering Customer and Driving Business Growth | Customer Success Specialist | Compliance manager | Product Manager
I'm also willing to consider positions in related fields. 

Only remote work