Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 1.5


I have been working remote in call-centre of home appliances store for 8 month, where I was responsible for sales, customer support and solving various conflict situations. I used and improved such soft skills as: 
* detail-orientation and time-management (in order to solve conflict fast I was very attantive to the information which customer gave to me)
* communication skills (people can be very different, so every time I tried to find individual approach)
* upper-intermidiate English (sometimes clients were english-speaking, so I used my quite high level of English to serve them)
* flexibility (from time to time shop catalog expanded, so I had to get to know about new items fast and qualitatively).

I am eager to improve my skills and fully prepared to adapt myself to the new working environment.
Feel free to contact me.