Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 5


Profitero
Technical Support Engineer 
May 2022 - Now
 Research, diagnose, troubleshoot and identify solutions to resolve issues or escalate to the appropriate internal teams
 Documentation of processes in the form of knowledge base tech notes and articles

Alfa Bank Kazakhstan
Product Owner 
January 2022–April 2022
 Facilitating daily standups, sprint planning, meeting with stakeholders;
 Documentation of requirements, internal processes of team

Norsec Delta Projects LLP (Tengizchevroil - oil&gas company)
Application Support Engineer 
March 2020–December 2021
 Participated in development of application for Competency Development Group:
- app is for enabling assessment of production procedures’ criticality, including preparation of documentations and
procedures;
- communication with stakeholders to gather requirements;
- documentation of requirements in form of epics/user stories in Product backlog;
- development of app in low-code platform MS PowerApps

 Sent to decommission 2 applications after reviewing their business purpose
 Performed alternative analysis of 5 potential stakeholders which included conversation with representative, conducting
and facilitating sessions and analysis of their offers
 Presented potential solutions to internal stakeholders