Position: Junior Account Manager, Customer Success Manager, Client Manager
Category: Sales
English level: upper
Years of experience: 6


Hi ! I am an Operations & Sales professional specialist with 6 years expertise in the hospitality industry. During my career, I have gained extensive experience in areas such as: sales, team management, business development & improvement, customer service. My professional expertise has opened new opportunities for me and I'm ready for new challenges , in particular, I would like to try myself in as an Account Manager. I believe that my experience will be a great asset in this field.  

Work experience as a Sales Manager (2 years)
Made day to day sales of 2 projects
Closed the most expensive deals with customers and increased
average rate 
Improved performances
Provided timely processing of all requests from regular and
potential clients
Analyzed the market of competitors
Monitored and analyzed events in the city, took immediate steps
to establish contacts with potentially profitable customers
Сreated crisis sales strategy
Implemented sales plans

Work experience as Resident (Project) Manager  (2,5 years)
Developed, schedules and processing daily cross hotel operations
between all departments
Interviewed candidates, coaching and mentoring staff to
maintain service standards requirements
Developed work instructions & algorithms included coaching
Mentored and drive teams to achieve high performers results
Budgeting & Cost Control & Forecasting; streamlined business
operations increasing revenue
Participated in developing in sales and marketing strategy
Developed and implemented customer retention strategy
Searched and negotiated deals with contractors. Planned and
proceed procurement
Highly skilled in resolving guests’ issues, complaints and conflict
situations
Analyzed and respond to guest reviews for business
improvement

In case you are interested in my candidacy, please feel free to contact my and I'll share my CV with you :-)