Position: Customer Support
Category: Support
English level: basic
Years of experience: 1

- Achieved high customer satisfaction ratings by consistently providing excellent customer service and resolving customer issues in a timely and effective manner.
- Successfully met or exceeded performance targets, such as call volume, call handling time, demonstrating strong work ethic and a results-driven approach.
- Mentored and trained new call center agents, contributing to a positive team culture and helping to improve overall performance and results.
- Recognized for outstanding customer service, demonstrating a commitment to excellence and a strong work ethic.
- Collaborated with other departments or teams to resolve complex customer issues, demonstrating strong teamwork skills and a dedication to finding effective solutions.
- Received positive feedback from customers, colleagues, or supervisors, indicating a strong ability to communicate effectively and build positive relationships with others.
Content Manager, Krosonavtik online store, Kiev
May 2022 - now
- Product placement on advertising sites and social networks;
- Selection of photos, making descriptions and actualization of information;
- Interaction with customers and suppliers in social networks and messengers;
- Tracking the status of invoices, identifying the causes of non-delivery or rejection of
goods;
- Entering information on open bills in the database.
Delivery Approval operator, BestCall, Chernigov
July 2021 - February 2022.
- Tracking status of bills of lading, moving shipments;
- Communication with customers and employees of other departments;
- Coordinating with the client of the date and time of receipt of the order;
- Identifying and resolving problems related to the receipt of the order;
- Adjusting and making changes to CRM.