Position: Technical Support Manager
Category: Support
English level: upper
Years of experience: 6

Took part in chatbot trainings and development of scenarios for its work.
My client support experience consists of 3 projects in 3 different companies. I have been working for 6 years as a support manager doing different jobs.  

The first company gave me experience in communicating with clients from different foreign countries so I was able to improve my English. With time I was promoted to lead a team of 10 people which included its creation and hiring firstly. And after that, the key responsibilities were to do 1:1 meetings, give regular feedback to each team member and provide reports to the chief of the department. At the same time, I was adding new documentation and updating the existing in Confluence.  

In the next company, I performed the role of technical support manager. In general, I was working via email through Zendesk and via chat through Intercom. TargetProcess was used for task management. Work responsibilities included checking the correctness of the Google Analytics and Google Tag Manager integration, as well as checking the correctness of the data retrieved from the internal product by comparing the data from the 3-d parties APIs and the internal product data from the Google BigQuery. 

On the last project, I was working with a web product that stored data in SalesForce. I debugged product issues in the browser's Dev tools and manipulate data in SalesForce for its fixing. I also used Kibana and Greylog to check the product logs and Grafana for monitoring the product stability. At the same time, I was doing product testing after releases, assisting the QA team and raising bugs if found. On a daily basis, I communicated with the product owner from Great Britain. Tickets with the product owner's team were handled on Monday.com and in Jira. After finishing the work with the customer, I was promoted to the position of BA in a new project in the company, where I had worked for 6 months. In this role, I was writing user stories and tasks for developers. But then the project wasn't sold to a new big customer, I got cut. So now l am looking for a new project.

I am easily learning and love to read. 
I am looking for a similar job, or something similar)