Position: Customer support team lead
Category: Support
English level: upper
Years of experience: 2


Working as a support team lead in Diia company for 2 years.
Duties:
- Overseeing the day-to-day operations and monitoring the performance of the  support team;
- Creating and reviewing support related processes and documentation ;
- Managing of team. Distribution of work between 
managers
-Communication  and creation task for technical team 
+ From 04.2021 assist project manager in implementation  and support of services 

Also worked as a  Hotel gust manager in Crete, Greece 
Duties: 
-Meeting guests at the hotel, helping during rest
-Sale of sightseeing tours, assistance with car rental-
-Decision questions and problematic situations,
-Providing information about the hotel and  region

And from 1.01.2018 till 1.06.2018 worked as a claims manager
Duties: 
-Contacting airlines and partners to solve problems connected with bookings
-Getting refunds from airlines
-Providing refunds to passengers