Position: Customer Support
Category: Support
English level: fluent
Years of experience: 1


Customer Support Manager					                                      Ukraine
Edeely (Global educational platform)                                                                    August 2022 - March 2023

Managed customer support, ensuring timely and professional handling of inquiries through Zendesk and emails.
Handled and resolved customer complaints by providing the best customer experience.
Investigated complaints and troubleshot issues.
Increased customer satisfaction by providing excellent customer service.
Reported bugs to the technical team and identified trending problems, resulting in a decrease 
in technical issues reported.
Developed and implemented customer support policies and procedures.
Wrote macros, Help Center articles, FAQs, and internal knowledge base articles.
Gathered customer feedback, building strong client relationships.