Position: Account-manager, e-commerce, support-manager, marketing-manager
Category: Marketing
English level: upper
Years of experience: 5

I started work in e-commerce on the US market at marketplace Amazon with zero knowledge of drop shipping. Learned and grew very fast and from 30K cashflows to 450K in one year. We has grown from 2 people to a team of 8.  I have found, built, and trained the team.
HARD SKILLS
Data Analysis;
MS Office;
Grabley;
Keepa;
Understanding processes of work with Amazon store dropshipping, wholesale;
Experience with e-commerce, retail, advertising, media;
Sales experience managing businesses on USA market;
Customer service;
Experience in Digital Marketing;
HR experience;
Team Lead experience; 
Experience in a strategic brand management role;
English – upper-intermediate



WORK EXPERIENCE

11.2021 - till now
Amazon Seller Central (Wholesale, USA market)
Marketing-manager 

Research and manage relationships with suppliers
Manage account health on daily basis
Submitting POAs and appeals
Customer service
Listing the items
Removing neutral or negative feedback and working with the customer to ensure their complete satisfaction
Printing return labels for customers and/or labels to resend a package to a customer for a damaged/missing package
Control the remnants of the goods on Amazon that we purchased in order tore-order
Dealing with defective, damaged goods
Stay up to date with the latest Amazon platform news


09.2019 - 06.2021 
Amazon Seller Central (Dropshipping, USA market)
Team-lead, account-manager 

Daily, weekly, and monthly checks on account health metrics (Feedbacks, AZ, Chargebacks, ODR, CR, SP) 
Researched for new products
Everyday pricing to win buy box
Managed inventory 
Client support (email, phone calls) 
Resolved blocking of the store
Briefed for listing images 
Builded and managed the team (research, sales and support department)

Applications: Grabley, Keepa 

10.2016 - 03.2018 
Startup Ukraine, Citrus, Citrus Academy, Everad, Hotel Friend, Moss Trend, Selfmade Woman
Social media manager 

Developed creative and engaging social media strategy to increase profit by attracting new customers
Created engaging multimedia content 
Launched extensive targeting advertising 
Developed, launch and manage new competitions and campaigns
Formed key relationships with influencers 
Analyzed competitor activity

12.2016 - 11.2017 
KORSUN FASHION 
Marketing Manager

Developed marketing strategy to enter Europe market
Cooperated with influencers from Europe
Expanded of representation in online retail stores
Coordinated shipment to stores
Im looking now for new opportunities in a good team with interesting tasks.
I am a good team player with self-motivation and good communicative skills. I like to learn new and solve complex tasks.
I always strive to do my best to meet customer needs.