Position: Customer/Technical Support Specialist
Category: Support
English level: upper
Years of experience: 4


Conversational AI platform (technical support engineer, 6 months of experience)

Responsibilities:

- Provided customer service through email and voice calls (in rare cases);
- Troubleshooted technical issues in various ways (depending on the task I used: platform logs, AWS logs, Vendor's logs, Postman, Chrome Dev Tools);
-  Communicated with Development, QA, Customer Success, Billing and other teams to resolve customer’s requests in a timely manner;
- Created internal guides/documentation;
- Worked closely with companie's partners (Vendors).

- Helped with creating internal solutions and set up of internal services


Domain registrar company (customer support representative, 2 years 1 month of experience)

Responsibilities:

- Provided customer service through e-mail and chat;
- Reported and escalated issues and incidents based on guidelines (created Jira tasks, reported phishing and other types of attacks according to internal procedures);
- Assisted with updating internal departmental documentation as required.
- Communicated with other CS departments, Team Leaders, Shift Leaders, SMEs to provide quick and clear resolution of requests.
- Executed various kinds of billing operations (provided tier discounts/coupons, made refunds, helped with obtaining invoices)

Data processing company (data entry specialist, 2 years 6 months of experience)

Responsibilities:

- Transferred data from e formats into computer files or database system;
- Verified data by comparing it to source documents;
- Updated existing data;
- Reviewed all data for errors and report and unusually findings to management;
- No phone/zoom calls with customers on a regular basis (email and live chat preferrably);
- Fully remote or Hybrid type of work;