Position: Product manager / Product Owner
Category: Product Manager
English level: intermediate
Years of experience: 3


I managed CX field in the B2C e-commerce company for 2 years. 
My main achievements:
- Developed and integrated CX strategy.
- Improved organizational structure and communication system for CX team.
- Developed and integrated motivation program, KPIs system.
- Developed, implemented and managed methodology of customer experience on every chain (marketing, sales, delivery, paying services, guaranty and after-guaranty service). 
- Managed the work of CX TEAM (20+ employees).
- Trained and mentored team members.
- Formed the feedback department to work with Reputation&Rating.
- Built internal communication with CX team and other teams.
- Managed CRM and ERP programs (work with web/ IT/ dev/ UX designers’ teams).
- Implementation vision and strategy of company

Also I worked for 5 years as business consultant in strategic and operational management. So I have practical skills in building strategy canvas, GTM Strategy, JTBD method.

Now I want to try myself in product management in Tech-company.