Position: Cusomer Relationship Manager
Category: Support
English level: fluent
Years of experience: 3

My significant achievement is boosting a pilot project called: Customer Onboarding. 

The customer received complete assistance starting with license activation, cleaning Mac OS, running a virus scan, and eventually cleaning junk files. 

Afterwards, I was responsible for cross-selling. Our client could receive an additional option - a personal Technician.
1. Resolved technical issues with Mac OS software.
2. B2B, B2C in Upwork
3. Cross sales & Up sales
4. Customer onboarding
5. Customer Care
6. VIP manager

I have a huge experience with HelpDesk, Jira, Salesforce, Livechat, Excel, Bria, and CRM.

Achievements: 
1. Best CSAT in the 3-rd quarter - 93%
2. Retention: >50%
To develop my communication and interpersonal skills.