Position: Business analyst
Category: Business Analyst
English level: upper
Years of experience: 2

Previous work experience allowed me to develop my analytical thinking, problem-solving ability,
cross-functional communication, and interpersonal and consultative skills to a high level. I can
quickly adapt to new consequences, find untypical solutions, make decisions, and take
responsibility. I have basical understanding of ITIL and Service Now platform
Trainee (02/2021 – 07/2022)
∙ working closely with the ba & development team, designers, clients
∙ elicitation of business requirements
∙ creation of wireframes
∙ preparing stories for the backlog
∙ analyzing and evaluating the current business processes and identifying areas of
improvement
Accomplishment: planned and facilitated several flows (sprints) which resulted in application
alfa-version release
Business analyst in Service Now support team(07/22-now)
-elicitation of business requirements
-preparing stories for the backlog
-comunivstion with different groups of stakeholders
-demo of new functionality
-writing of documentation
Accomplishments: implemented solutions for visibility of analytical reports; onborded new stream of incidents to Service Now with a bunch of business rules; re-design of userfaced UI of the platform.
I’m seeking opportunities to apply analytical skills in a multicultural environment.