Position: Account Manager/Customer Success Manager
Category: Support
English level: fluent
Years of experience: 4

- Worked with the most successful suppliers in Prozorro system, such as one of the biggest pharmaceutical retailer "Badm" and computers and electronic device company "Diawest". 
- Provided monthly revenue growth from 500k to 2,5M. 
- Organized presentations in local representative offices of Pfizer and AstraZeneca. Helped both of them to start participating in Prozorro system.
- Took part in development of more than 15 individual reports and subscriptions for our key clients. 
- Was responsible for confluence page of our team.
Account Manager/Customer Success Manager.
Online procurement platform “ZAKUPKI.PROM.” 
14.11.2017 — till now.
- Consulting clients about functional of procurement platform and providing them with full support during all tender stages.
- Building and maintaining positive long-term relationships with existing key clients.
- Providing clients retention and revenue growth (From 500k UAH per month on probation period to 2,5m UAH now).
- Doing up-sales and cross sales within my client base.
- Working with client complaints. Organizing the problem solving process in cooperation with other departments such as legal, technical, financial and accounting. 
- Collecting advises and propositions for service development. Finding ways how to implement their ideas. 
- Providing client support for non resident companies. Arranging meetings and presentations.