Position: Technical Support Specialist
Category: Support
English level: fluent
Years of experience: 6


Technical Support Specialist | Oct 2016 to date
Sunstone Logistics System
Set up the Vehicle Telematics System for the ABInBev Ilesha Region fleet (500+ vehicles) - to promote optimal route execution, decrease distribution costs and increase customer service by dynamically and tactically responding to daily operational events
Execute test on GPS tracking devices and fuel probes to identify faults, for corrective action or replacement before installation
Install and perform troubleshooting on GPS tracking device and fuel probes on vehicles in client's fleet
Ensure 100% uptime: Identify faults and take prompt corrective action
Perform regular software updates on the GPS tracking devices
Train the end users.
Recovery of stolen vehicles and products.
Send daily and weekly reports to major stakeholders.

Web Content Developer | Jun 2017 to May 2019
The Nigerian Expression – www.thenigerianexpression.com
Upload news content (video, audio, picture, text) to the website, and ensure website’s content is updated promptly and regularly.
Proofreading. Ensure consistency in names. Check for errors in text content.
Use social media to increase website’s online presence and attract more audience.

Installation & Support Engineer, BVN Project | May 2014 to Jul 2015
CHAMS Plc
Set up biometrics devices in over 100 banks across the country for the BVN project in line with the CBN’s initiative to enhance fraud reduction, increase financial inclusion and improve banks' KYC process.
Execute test on devices to identify faults, for corrective action or replacement before sending devices to clients’ site.
Install and perform troubleshooting for BVN hardware, software and peripheral equipment, following design and installation specifications.
Develop training materials and procedures. Train the end users on customer enrolment, approval and verification processes with the biometric devices and BVN application software.
Answer user inquiries regarding BVN software and hardware operation.
Conduct hardware diagnostics to investigate and resolve problems and provide technical assistance and support. Provide recommendations for resolving defects.
Member of the installation and support scheduling team. Liaise with the banks' Project Champions to ensure smooth flow of the project and also ensure that the SLA are adhered to.
Compile and compute key data of the project's progress on a daily basis. Send daily and monthly reports to the project's major stakeholders.