Position: IT support
Category: Support
English level: intermediate
Years of experience: 6


Globallogic Ukraine ,IT Infrastructure Support Engineer
Lviv, July 2019-now
Responsibilities:
 Install and configure workstation software as a part of hiring procedure or by individual user's
request;
 Configure and support technical devices and workstations in meeting rooms and guest
rooms;
 Perform workstation's hardware and periphery devices maintenance;
 Perform installation and configuration of workstation hardware on demand of hiring or
relocation requests; uninstall in case of dismissal;
 management corporate devices via Desctop Cental and Jamf
 base configuring ports on Cisco switch(WS-C2960X, C9300-48T)
 managing accounts and creating groups via GSuite;DUO admin enrolment and managing
users.

EPAM SYTEMS ,IT Infrastructure Support Engineer
Lviv, January 2018 - July 2019
Responsibilities:
 Install and configure workstation software as a part of hiring procedure or by individual user's
request;
 Configure and support technical devices and workstations in meeting rooms and guest
rooms;
 Perform workstation's hardware and periphery devices maintenance;
 Perform installation and configuration of workstation hardware on demand of hiring or
relocation requests; uninstall in case of dismissal;

PE Rosan-Information Technologies, Computer Systems Engineer
Lviv, November 2016 - January 2018
Responsibilities:
 set up basic network equipment (router, wifi point);
 install and configure standard Windows / Linux software (drivers, MSOffice / LibreOffice,
mail, antivirus, etc.);
 installation and setup - printers / scanners / MFPs, diagnostics and troubleshooting, cartridge
refill control;
 diagnostics / restoration of the software and hardware part of computers and office
equipment, basic repair of equipment, work with service centers;
 installation and setup of accounting software (Medoc, 1C, client banks)
 remote user support, remote setup of computers and office equipment;
 technical support for users, advising users on work with MS Office / Libra Office and
standard office software, consulting on working with office equipment;
 OS installation, backup and restore of Windows / Linux OS;
 installing the software according to the instructions in accordance with the technical
documentation.