Position: Customer Support
Category: Support
English level: fluent
Years of experience: 2

The quick and responsible problem solving. Good organisation skills either my time or the processes in general.

IELTS english - certificate 7. Diploma of master with honour in strategy marketing and administration.

Certificate of QA engineer to be more familiar with IT industry.
I was working about two years in Business Support division in the International company. My responsibilities were:
- Unlocking user accounts or resetting passwords due to user forgetfulness.
- Adding new white-listed IP addresses.
- Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.
- Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the “special records” locked or hidden altogether).

Additionally I was obliged to write some tutorials , official articles about How to use the Application for the clients.
I want to have reasonable amount of tasks to be done during the work day.  Also be great to work in the team to be able to get the professional advice. 

I do not like - time wasting. Tasks - reasonable time to do it.