Position: Customer Care and Support manager
Category: Support
English level: pre
Years of experience: 7

I have rewards as the best manager for the most sales in the company and customer communication
• Selling the company's IT products (sites on WordPress and Joomla, JavaScript framework, etc.)
• Full administration and support of clients, before and after the deal
• Additional communication with customers (email, skype, Viber)
• Individual approach to communication with each client, work with objections
• Work in CMS (Content management system)
• The weekly analysis of the implemented calls (work on errors)
• Planning and control of technical tasks in the Worksection service
• Close cooperation with the marketing department and developers
• Invoicing
• Control of accounts receivable
• Design of non-standard situations
• Prolongation of provided services to customers for the next period
• Conducting meetings with clients