Position: Technical and Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 8

As a customer support specialist, I had one of the highest effectiveness rates among all the team members. I also contributed to internal and external knowledgebases by creating several articles and video guides, and created several bash scripts to simplify day-to-day routine tasks for my colleagues.
I have 8 years of experience as a Customer Support Specialist and Subject Matter Expert at one of the leading companies in the domain registrar and hosting markets (the company is US-based, so all the communication is in English). I also conducted Quality Assurance analysis in the same company for almost 3 years, and participated in onboarding process for newcomers. 

Before that, I worked as a Network and Systems Administrator in a local cybercafe where I had responsibilities in maintaining a local network and setting up various computer/office equipment. I also worked as a Field Network Engineer in one of the major telecom companies, my responsibilities were installing cable networks in the city residential areas and performing onsite repairs. 
In other words, I have a range of both soft and hard skills.

Fluent in English, Ukrainian, Russian. Also have limited working proficiency in French.
I would love to find a company that encourages self-development; offers possibilities for internal transfers; and recognizes contribution, skills and achievements.