Position: Program Manager | Operations Manager | Delivery manager
Category: Project Manager
English level: intermediate
Years of experience: 6


I am a PM with more than 5 years of experience in working with projects and teams: from a project manager to an operations and program manager, project management at all stages (from start to support), successful launch of 110 projects in the US market, management of teams of specialists (up to 50 FTE).
I am always focused on growing and optimizing business processes to achieve the company's goals, making the best use of available resources. 

Main responsibilities:
- organizing program’s activities in accordance with the mission and goals of the company
- managing the profitability of projects and employee
- organizing the work of operations managers
- providing proactive constructive input to the internal organization on services and solutions that should be considered for improvement or creation
- daily management through the life cycle of the program
- ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance
- managing risks, anticipating problems before they arise, and working with appropriate personnel to develop solutions

Projects:
- coordinating the lifecycle of the projects
- ensuring the delivery of services is to the appropriate level of quality, on time and within budget, in accordance with the program plan and program governance arrangements
- managing communications with all stakeholders

Clients:
- taking part in the pre-sales process and discussion with the clients to build the optimal delivery engagement and/or solution, advising on the services provided and offering the effective project plan
- monitoring changing clients’ needs and proactively offering the right solutions out of the full spectrum of services available
- negotiating with the clients’ all the required agreements
- handling with the clients’ all the changes in the working conditions and ensuring they are reflected in the professional agreement

Team:
- managing a team with a diverse array of talents and responsibilities (2 operations managers and up to 50 QA specialists)
- participation in the recruitment and adaptation of new specialists
- supervising the development of each team member and helping with creation of the development plans
- regular communication with team members to resolve organizational and other matters
- facilitating the appointment of individuals to project teams