Position: Team Lead
Category: Support
English level: fluent
Years of experience: 4


Call Routing · IP PBX · Softphone · Broadsoft · Telecommunications · Call Center Administration · Salesforce.com · Customer Relationship Management (CRM) · Voice over IP (VoIP) · Provisioning
- Assisting customers in English language via phone calls (incoming and outgoing calls), chats, emails;
- Escalating complex issues or problematic cases to management;