Position: Customer Service Representative & CS QA Analyst
Category: Support
English level: upper
Years of experience: 6


SimplyContact | 2016-2019

Customer Support Representative UIA 2016-2017

As a Customer Support Representative at SimplyContact, I provided exceptional service and support. I worked on a UIA project, delivering specializedcustomer support services.

Customer Support Representative Fareportal 2017-2019

At Fareportal, I focused on customer retention andbuilt lasting relationships. I also served as a Ticket Issuer, ensuring accurate and timely travel ticketcreation.

Senior Customer Support Representative 2019-2021

I initially served as a Customer Support Representative, assisting clients with provider selection, prescription savings, and providing chat&call support.

QA Analyst 2021-2022

After 2 years, I was promoted to the role of QA Analyst, where I provided scores for CS reprepresentatives tickets,conducted feedback sessions, and resolved client feedbacks.