Position: Customer service
Category: Support
English level: upper
Years of experience: 5


// Customer support representative - Aug 2017 - Sep 2019 //
Handled 60+ tickets a day including phone calls and emails. Assisted customers with variety of product issues. Found solutions to keep customer stuffed in order to earn further business.

// Analytic Sep 2019 - Apr 2021 //
Analysing statistic and trend of the company. Decreasing level of cancellation upon report outcome.

// Team leader of Purchasing department - Apr 2021 - December 2023 //
Handling incoming calls, chats, emails - assisting customers Working with vendors, solving account and order issues
Creating reports in order to improve sales tendency
Finding solutions for decreasing cancellation and return rate
Managing team work
Aiming to get to get exciting job with good perspective of personal growth.