Position: Customer Support Lead
Category: Support
English level: fluent
Years of experience: 6


6+ years in positions of Community Manager, Gamemaster, and Customer Support Representative in the video gaming sphere. (Keywords Player Support) 

Worked on the Ubisoft Blue Byte projects (CM/GM/CS), Ubisoft Mobile projects (CS), Bandai Namco projects (CS), Gumi, Hi-Rez Studios projects (CS).

Have vast experience in organizing activities for the dedicated community, working with different support tools and  ticket systems (Zendesk, Helpshift, OTRS, Salesforce, JIRA, Sharepoint)