Position: Front End Developer, QA
Category: JavaScript
English level: fluent
Years of experience: 0.5


Introserv Hosting Solutions 	
Technical Support Specialist 	Jul 2020 – Dec 2022
•	Provided Tier 1 technical support to clients and business partners around the world, consistently handing over 50+ tickets weekly related to servers, networks, PC operating systems, and applications.
•	Proactively identified and escalated complex inquiries to ensure prompt resolution.
•	Coached, trained, and oversaw new hires.

TestMatick 	 	 
Junior QA Engineer	Jan 2020 – Jul 2020
•	Conducted thorough manual testing of the software, rigorously testing for new functionality and identifying, registering, and correcting defects.
•	Monitored and tested customer change requests, proactively identifying issues and providing regular updates to the team on acceptance test cases. 
•	Analyzed the data to determine if the software meets the specifications and requirements.

Princess Cruise Lines Ltd 	 
IT Support 	Nov 2018 – Jan 2020
•	Provided technical support to global clients, assisting guests with their internet and computer-related inquiries.
•	Set up and installed new hardware and software.

Promotion Outsourcing, Kyivstar 	 
Technical Support Operator	Jul 2015 – Aug 2018
•	Provided expert guidance and support to clients regarding internet access services, effectively diagnosing and resolving issues related to internet connectivity. 
•	Generated new business by making successful outbound cold calls to promote home internet plans. 
•	Recognized as the top-performing salesperson in June 2016 for exceptional achievements in exceeding monthly sales targets.