Position: Technical writer
Category: Technical Writing
English level: fluent
Years of experience: 1.5


January 2023- April 2023
Technical Writer

Key responsibilities:
1. I gained knowledge about IOT technology and its advantages. 
2. I created the technical documentation for the IOT platform features. 
3. Likewise, I tested the platform functions and features and shared the feedback with developers. 
4. I learned how to work with IntelliJ IDEA and GitHub to perform my duties.



October 2022-December 2022
Technical Editor

Key responsibilities:
1. Developed the technical documentation for the multi-cloud platform. 
2. Gained experience with Amazon Web Services.
3. Studied DevOps and FinOps best practices.

March 2021-May 2022
Technical Writer

Key responsibilities:
1. Explored, tested, and described new features of the beta version of the product application. 
2. Prepared the release notes. 
3. Resolved customer tickets from the Zendesk Community forum and article comments. Proceeded them to the Product Board, if necessary.
4. Gained experience on the Zendesk platform. Used the Zendesk Guide service for the online help center to create articles and small videos for each product release. Before doing so, I thoroughly discussed all the details with the R&D department and created articles. 
5. Moderated Zendesk Community as well as researched search analysis and articles performance, updated articles on regular basis. 
6. Participated in meetings with the Customer and discussed the goals and objectives to be achieved.
7. Created GIF files to visually demonstrate product features in the articles.

March 2020- March 2021 
Content Moderator

Key responsibilities: 
Created and updated restaurant menus in the project's admin panel.

July 2019 – October 2019
Support Specialist  

Key responsibilities: solved support​ to clients via ticket system (Helpshift), solved pre-sale and technical questions and dealt with Customer's requirements.