Position: Customer support team lead
Category: Support
English level: fluent
Years of experience: 3

Client servicing via online chats, emails and social networks; 
Advanced PC user;
Good communication skills and
personal approach, ability to work in different languages;
Experience in solving technical and financial difficulties of users and getting  feedback for the purpose of further communication.
GR8 Tech | 2020 - present

Client servicing in sites and social media;
Working with the CRM Database;
Working with Salesforce, Zendesk, Jira, Slack;
Analysis of user requests in order to improve and facilitate their experience in the site;
Technical, financial and KYC support of users;
Monitoring of junior colleagues work.
Flexible schedule is welcome.