Position: Mail Manager/Customer Support via emails
Category: Other
English level: upper
Years of experience: 8


1. First Foreign Languages Centre 
09/2013 - 06/2014

Office-manager, English language teacher

*Duties:
•	Maintained correspondence in English with Oxford and Cambridge English Language Assessment departments;
•	Composed, translated and updated of Ukrainian, Russian and English content of a company’s website;
•	Set up and handled incoming e-mails and office filing systems and data storage
Facilitated and recorded time-board;
•	Prepared and mailed information about Ukrainian educational events and the company’s news to colleagues and partners and customers;
•	Provided consultations concerning foreign languages learning and educational trips abroad;
•	distributed authentic, art, methodical, educational literature for all language levels according CEFR;
•	Managed and registrated of participants for the pretests and examination in English for all levels – KET, PET, FCE, CAE, IELTS, TOEFL, and also for English language teaching examination – TKT (Teaching Knowledge Test);
•	Guided on carrying out online-examinations at the official exam preparation centre – First Foreign Languages Centre;
•	Prepared interactive presentations performances and papers supplying for teachers of comprehensive schools at conferences and seminars.
Achievement:
Proved EFL teaching knowledge with TKT (Teaching Knowledge Test) internationally recognized certificates. 

2. Nexteum  
07/2014 - present
Mail Team Lead

Duties:

• Mail Team Management, tasks coordinating, business correspondence maintenance, fulfilment evaluation and enhancement, planning, workflow control
 • Development and testing of team agents' personal skills
• Assigned tasks based upon icoming data amongst the teams
• Distributed e-mails within the teams and submitted reply upon assignment's completion
• Created requests to dealers to obtain proper information to fix errors
• Analyzed and Processed Reported Problem on existing products
• Provided laboursaving templates for email/task’s completion notification
• Checked results of finished projects and provided them to contracting authority;
• Supported and filled vendors & manufacturers official sources databases in
• Translated texts received from other teams
Do not prefer:
Dating Agency
Teaching
Calling