Position: Customer Support Manager/representative
Category: Support
English level: fluent
Years of experience: 3


On my previous position I`ve been:
— resolving all types of support issues (questions, requests, complaints, etc.) received via ticketing system and live chat (in a quick and efficient manner)
— helping to solve most simple problems directly otherwise escalate the issues through our ticket system to the back-end support team
— responsibility for customer support cases coming from both emails and live-chat
— understanding and analyzing customers’ problem, finding appropriate and acceptable solutions
— the front line of support for clients and customers, helping to ensure they are satisfied with products, services, and features;
— influencing the way we support our users and improving our flows to make sure their experience is the best possible
— providing management with customer insights and information on customer needs