Position: customer support
Category: Support
English level: fluent
Years of experience: 4

Presently, I work as a Customer Service Officer in a startup fintech company and I am responsible for providing a WOW service to customers via chat, email or calls with enthusiasm and courtesy. I respond enthusiastically to incoming customer inquiries and complaints by providing accurate and correct information demonstrated by consistently scoring an average of 98% in quality assurance reports. I help escalate customer issues to the Finance, Product Management and Technical Support Team and update the customer.
Over the past years and still counting, I have explored various tools including Freshdesk, Livechat, Slack, Microsoft Word, Excel, Outlook, Powerpoint, Google Meet, and Google docs. I am a stress-resistant person who always approach new situations with enthusiasm and enjoy the challenge of learning something new in my work. My interpersonal skills help me develop positive relationships with people easily. I possess advanced written and spoken English
What I do not want is to work in a challenging and high-pressure environment. However, I am willing to go beyond the minimum expectations to make sure I serve the customer’s needs. I realized that in order to acquire and maintain loyal repeat business, it is important to make customers feel valued by providing excellent customer service to customers who can easily spread the word of the business which in turn can ultimately help minimize the company losses, increase revenue, and customer retention.