Position: ICT Officer, ICT Coordinator, Support Engineer, ICT Assistant, Sysadmin
Category: Support
English level: fluent
Years of experience: 11

I have gained broad experience from working in multicultural and multilingual environment more than 6.5 years. And more than 5 years for local customers.

Knowledge and experience to work with difficult customers.

Ability to achieve the goals. 

Fast self-learning and strong analytic skills.
1. July 2018 – May 2022. (Special Monitoring Mission to Ukraine - Organization for Security and Co-Operation in Europe) 
OSCE. Special Monitoring Mission to Ukraine.
 ICT Assistant:
Support about 200 users in the office and remotely.
Support stable operation of the local network and make any necessary changes to it;
Perform periodic quality tests of Office’s Communications Systems (GSM, Satellite, HF, VHF);
2. January 2017 – June 2018. Czech NGO People In Need (PIN) IT Coordinator. 
Coordinating overall IT operations in PIN offices in Stakhanov, Kiev and Slavyansk.
Ensures trainings for all employees about new software/hardware.
Provides trainings for new employees, based on PIN IT rules in coordination with HR Department.
Ensures secure working environment in IT department.
Reports to Head of Procurement and Logistics and works under his/her supervision. I was involved in planning/budget process of the company. Main achievements: Cyber security - all data was securely saved during Virus Petya attack. 
Transition from Win 7,8 to Win10 - about 200 working stations.
3. January 2016 – December 2016. Czech NGO People In Need (PIN) - IT Officer.
Installing, reinstalling operating system, Installing security and software updates. Set up user profiles.
4.August 2014 – June 2018. System administrator .
Providing safe and uninterrupted work of IT equipment in HO and branch offices, user support, assembly, upgrade and repair of working stations. Administration of file servers Windows. Maintaining network equipment (switches L2 \ L3, routers, firewalls). Support and maintenance servers on FreeBSD, Windows Server 2003, 2008R2, configure VPN and RDP, network print, backups.
I would like to remotely, as it is not clear when I will be located in the nearest few months.