Position: Product manager
Category: Product Manager
English level: fluent
Years of experience: 5


Magnum E-commerce / 2023 march - present / Product Owner

Right now I am an owner of these products in the company:
- Express delivery
- B2b
- Corporate LMS
- Workforce management and planning

X5Foodtech / 2021 - 2022 / Expansion specialist and B2b account manager

As an expansion specialist I was managing the launches of delivery services from the stores Pyaterochka and Perekrestok. I was analyzing the various indicators of performance of the stores, prioritizing the launches, creating the maps, putting together various teams (e.g., IT, logistics, payments, courier services and store managers) and controlling the smoothness of the process to meet deadlines.
As an account manager I was onboarding new partners (restaurants) and enhancing their performance on our platform. Main KPIs that defined my effectiveness were CTD (click to delivery), % of order cancellations and customer feedback. I was building relationships with entrepreneurs and restaurant managers to increase loyalty and trust in our platform. 
Together with IT and R&D teams participated in creating new features and functions for the product. At this position I was also troubleshooting the technical issues raised by the customers and partners and creating bug reports. 

Yandex.Travel / 2019 - 2021 / Customer support specialist

I was providing full customer support: helping with the interface, refunds, payments, explaining terms and conditions. Handled complaints and provided alternatives to ensure resolution. Maintained documentation and systematized customer information. 
I was answering incoming calls and emails from Russian and English speaking customers. 
Communicated with hotel representatives and transport companies to resolve conflict situations. 

Shishkin's apiary / 2014 - 2017 / B2b Sales Representative

I was selling bee products (e.g., honey, pollen, propolis) to the local retail companies and herbal selling brands in Siberia. 
I was analyzing the market and influenced the pricing policy of the company. Cold called to generate leads. Maintained loyalty of existing partners.
Collected the feedback from customers and ensured customer satisfaction. 

Right now I am looking for an account manager, sales representative or junior project manager position. Preferrably, my future employer would be connected to Ukrainian IT industry.