Position: Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 3


As a Customer Support Engineer L2, I had the following responsibilities:

Resolving clients' tickets submitted to SalesForce.
Writing email notifications to the clients
Writing support technical documentation, i.e., playbooks, and conducting support processes such as team reports, onboarding plans, and shift timetables.
Dealing with urgent customer requests, communication with L1 and L3 Support, and cross-team cooperation in order to re-move blockers for customer experience