Position: Product manager
Category: Product Manager
English level: intermediate
Years of experience: 1.5

Of the latest achievements, I want to note: the creation of a customer service department from scratch, the successful implementation of the product (SaaS, FMS) in one of the largest agricultural holdings in Kazakhstan.

Completed the workshop "Effective Leader"
Completed courses: Project Management by PMI Methodology
Full cycle project management for key clients.
Project initiation, negotiating with key persons of the customer, identifying customer needs, assistance in establishing business processes on the client's side, project planning, audit and data digitization, execution and control of project stages, project completion, transfer to the client, training the customer to work with the system

Building a process for collecting NPS, CSI and working with results, working with Churn rate and other metrics, developing new functionality of the system, creating and improving a product roadmap, setting technical specifications for the development team, manual testing of improvements

Over 6 years of experience in Support in various positions (L1, L2, Head of Customer Service Department)