Position: customer support
Category: Support
English level: upper
Years of experience: 2.5

I solve clients' situations without problems, I am able to organize the correct work of the team that will bring results. I was also engaged in training new specialists and creating a training program for them.
ТОВ “Інфо-центр”, Kyiv– customer support representative
This job involved assisting customers via live chat, telephone and other communication channels. 
September 2020 – December 2020

“FireOdds Media”, Kyiv– customer support representative
The main responsibilities included managing customer tickets and live chats in several languages, assisting with website content, product ideas and helping the CRM team in planning campaigns. 
January 2021 - June 2022

“FireOdds Media”, Kyiv - verifier, document specialist
The main responsibilities included verification of clients, editing information in the client's profile according to the information in the documents.
October 2021 - July  2022

“FireOdds Media”, Kyiv – Team Leader
The main responsibilities: conducting staff training, monitoring the quality of responses and team performance, monitoring the implementation of tasks and plans
July  2022 – December 2022
I want to find a stable job where I can enjoy my work. I plan to find a job where I can work for a long time and have the opportunity to develop further and open up new positions in the company.