Position: Junior Project Manager
Category: Project Manager
English level: fluent
Years of experience: 2


Customer Support Project Manager with a previous experience in a position of Customer Support Specialist and a master's degree in Project Management.
The current position includes:
- Leading different types of projects and initiatives as a stake- holder from the Customer Service side;
- Closely collaborating with a wide range of business units and
teams within the company;
- Creating and updating internal documentation, articles and
guidelines; performing their audit;
- Gathering feedback/requests to work on improving existing
procedures and processes;
- Updating target teams on general/project-related news, changes and improvements. 
Experienced at:
- Financial documentation analysis, SWOT-analysis, SMART-approach, project alternatives analysis;
- Risks evaluation, budget planning, stakeholders’
interaction strategies;
- Basic knowledge of Network, Information security, Hosting, Mail services;
- Profound knowledge of Domain Name System; conducting basic Billing operations;
- MS Project, Confluence, Jira, Trello.
At this stage, I would like to expand into the technical side of project management and integrate into its software development-oriented area.
I would like to be involved into coordinating technical projects, collaborating with the internal and external client and developing stakeholder-cooperation strategies. I envision myself in a position of mediator between the technical and non-technical parts of the team/project.