Position: Director Account Managment/Customer Success/Sales Departments
Category: Sales
English level: fluent
Years of experience: 11


Currently, I am working for a Toronto-based IT Product Company as a Customer Success Consultant. I aim to maximize the customer benefit while using our product and professional services to deliver ROI and as a result increase retention, reduce the churn rate, and expand the accounts to guarantee the recurring revenue stream.

Core responsibilities:

Assess customer needs, promote optimal solution and increase customer retention;
Identify and rout issues to appropriate resolution teams to reduce customer loss; 
Ensure customer satisfaction that leads to annual renewals and contract expansion;
Develop a trusted relationship with consistently responsive and expert service;
Monitor contract deliverables and usage to help customers manage and expand services;
Drive adoption across multiple departments, stakeholders, and business users;
Host regular check-ins with customers as well as quarterly business reviews.

I have the experience as a Sales Manager in IT SaaS Company (Enterprise level), contacting and qualifying outbound and inbound prospects to present software solution and articulate the features and benefits to prospective customers in order to win new deals.
Responsibilities:
Develop new relationships with prospects by phone, email, and Zoom, in order to qualify their application development needs and propose appropriate solutions. 
Understand value proposition and effectively communicate the benefits and features.
Understand customer needs from both a business and technical standpoint, document their requirements and objectives, and communicate their needs to colleagues. 
Schedule and perform product demos for new prospects and clients. 
Routinely follow up on leads to meet or exceed quotas, key performance indicators, and other departmental objectives.
Manage the sales process from Prospecting to Close utilising CRM.
Communicate customer feedback and feature requests to make recommendations to internal teams to improve the product quality.
Core responsibilities:
- Direct B2C/B2B sales;
- Business and Technical Consulting
- Demo Sessions and Corporate Presentations
- Maintaining relationships with existing clients and selling them company's extra services

Skills:
Technically savvy and completely comfortable with CRM, Zoom, and Microsoft Office Suite and other sales productivity tools. 
Ability to multitask, prioritize, and manage time effectively
Results-oriented
Сustomer-focused
Self-motivated
Resourceful
Team-player
I would like to realize my full potential as an Account  Manager/Customer Success Manager implementing the best practices in the company to retain existing clients and expand the business.