Position: Customer support manager
Category: Support
English level: upper
Years of experience: 2


1) Technical Writer at MCR Software
May 2018 — April 2019
• Conducted evaluative analysis for clients to identify priority applications, their strengths, and weaknesses
• Created a database of software functionality from the point of view of different user groups
2) Customer support manager at DMarket, Kyiv
June 2019 — October 2021
• Collecting customer feedback base for the tech department while providing support assistance for customers 
• Build an established relationship with clients from different regions
3) Customer/Sales agent and T2 Customer support agent at Brainstack, Kyiv
June 2022 — July 2023
 • Made numerous sales, attracting hundreds of new customers for the company
 • Providing professional support to both new and experienced clients, maintaining their relationship with the company