Position: Верстальщик
Category: Support
English level: upper
Years of experience: 3


My IT experience is almost 3 years which includes technical support, small Projects Management, Quality Assurance activities, newcomers training, and coaching.  While at support, I have been at the top rating constantly for the last 2 years. I always had a passion to make more for the customer.

The skills that I can propose are following:
• Organize the company/project processes from scratch
• Providing product support via tickets/chat/phone for CMS/e-commerce templates like Wordpress, WooCommerce, OpenCart, Shopify, Joomla, Prestashop, Magento).  Editing + basic themes customization.
• Bug reporting, troubleshooting, handling refund request (avoiding);
• Providing polite support matching high standards. Caring about the company's reputation;
• Saving the company's income;
• Sales oriented communication;
• Handling calls per customer requests (American /Australian/ Chinese);
• Providing Additional customization services;
• Newcomers training.
• Control the project scope, schedule, deadlines
• Client Requirements: discuss client expectations, visualize, research, prioritize requirements, meet changing needs
• Project Planning: project plans, planning of activities
• Emailing: professional email communication, checking and drafting emails
• Tutorials Creation: create and update tutorials – both text and video. 
* Mainly focused on testing and support of an existing set of sophisticated old products in both front end and back end.


Why you should choose me: I am really good at troubleshooting, bug reporting,  handling refund requests (avoiding).
And also I expect long-term employment.  
I am organized, proactive, organize work effectively, and have a professional approach to challenges, discussions and decisions, high level of work control. 
I believe I possess excellent communication skills and very much enjoy working as part of a team.