Position: HR manager
Category: HR
English level: fluent
Years of experience: 2


HR Generalist in E-commerce
- Supported the HRBP team’s efforts by actively contributing to the development of department goals, objectives and systems that support the company’s strategic direction;
- Provided day to day performance management guidance to line management in partnership with HRBPs;
- Managed and resolved employee relations issues and conducted effective, thorough and objective investigations in partnership with HRBPs;
- Managed the development, implementation, maintenance and legal compliance of HR policies, procedures, protocols and guidelines;
- Supported internal communications to ensure understanding of People & Culture programs
Identified, reviewed and analyzed local trends & internal data to recommend solutions to HRBPs to improve performance, retention, and employee experience;
- Assisted with processing employee changes, terminations and conducting exit interviews;
- Maintained in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance;
- Maintained positive relationships with managers and employees to promote our culture of open communication.

HR Generalist in iGaming
- Managed the recruitment and selection process;
- Supported current and future business needs through the development, engagement, motivation and preservation of human capital;
- Managed onboarding of newcomers to the company and offboarding of the departed employees;
- Conducted 1-on-1 meetings;
- Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures;
- Structured and automate the processes in order to make them work in the most efficient way.

Customer Success Manager in FinTech
- Built relationships with clients and key stakeholders;
- Ran the end-to-end customer lifecycle from initial kickoff through renewal;
- Conducted the training through the following systems: CRM, BI, Partners Program, etc.;
- Wrote training manuals;
- Assisted in third-party integration process;
- Prioritized tasks on fixing and development in Jira, Monday;
- Worked closely with customer support team, project managers, business analysts, designers, developers;
- Tracked and reported of overall perfomance.
I would like to work in an interesting project, in which I will be able to  develop my skills and grow professionally