Position: Customer support
Category: Support
English level: upper
Years of experience: 8


I am experienced tech support agent, almost 8 years in general, been working as a Customer Support representative, Support / Sales agent and Teamlead. I prefer remote work, but am a team player , in same time can work individually - everything to get better work result.

Working Experience:

Technical support, Zoomsupport/Clario
2014 — 2020
Technical chat support in English and German,
Teamlead 2015-2020
Responsibilities:
-Responding customer requests via chat and email
-Solving basic software and computer usage
problems
-Resolving customer complaints
-Preparing status reports
-Managing database records
-Updating of internal databases with information
about technical issues and useful discussions with
customers
-Informing customers about new features and
functionalities
-Collecting and analyzing customer feedback
-Shift and Team management
-Training of new company's workers
-Providing statistical feedback on performance of
team member
Account manager, LeadingCards
2022 — Present
Responding customer requests via chat and email
-Solving basic account and cards usage
problems
-Resolving customer complaints

Languages
English
German
Ukrainian