Position: Customer success specialist
Category: Support
English level: fluent
Years of experience: 4


Sep 2019 – Mar 2020
L1 Support Engineer, MobiChord, Kyiv, Ukraine

•	Working as a Telecom Manager (Fulfilment);
•	Working as a Samsung Technical Support (using White lable);
•	Working as a billing uploader;
•	Working with ServiceNow (as a user and an administrator);
•	Solving customer’s problem by the phone (using RingCerntral) and e-mails;
•	JavaScript user (Basic level);
•	Clients - only English-speaking customers;


Sep 2018 – Aug 2019

Customer/Technical support specialist, PublBox , Kyiv,Ukraine

Working in SMM;
Answer in chats in English, Russian and Ukrainian;
Skype-calls with customers ;
Solving customer’s problems, which dealth with technical difficulties;
Sales manager ;
Working with Intercom, customization of the сhat platform. 

Oct  2017 – Aug 2018
 Customer Support Agent (call centre), Simply Contact, Kyiv
 
Collect payment for transportation from customer ;
Compute cost of airline reservations , sum for changes or cancellation of existing reservation ;
Provide with a general travel information ;
Work in Global Distribution Systems ( Sabre and Amadeus)
Control of working process ( Supervisor).
 

 

 Jan 2017 – Oct 2017

Corporate customer support specialist (e-mail), Tickets.ua , Kyiv

 Compute cost of travel and accommodations, using  computer, carrier tariff books, and hotel rate books, or quote package tour's costs ;
Print or request transportation carrier tickets, using computer printer system or system link to travel carrier ;
Work with airlines directly from all over the world ;
Work in Global Distribution Systems (Sabre and Amadeus) ;
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers ;
Work with 1C account program.
 

 

May 2016 – Dec 2016

Customer Support Agent (call centre), Global Bilgi,  Kyiv

 Work with Russian-speaking, Ukrainian-speaking and English-speaking passengers by phone ;
Work in Global Distribution System ( Gabriel and Amadeus), calculated sums for changes or cancelation of airline bookings (Ukraine International Airlines) ;
Provide  with a general flight information.