Position: Customer support manager. helpdesk
Category: Other
English level: fluent
Years of experience: 7


Managing mailing system department of 30+ people
 Managing team of customer service representatives regarding mailing system, billing and sales, marketing questions. Phone, tickets and chats handling.
Conduct employee briefings,meetings. Supervise and monitor agent attendance,performance and productivity
Tracking Bugs and reporting them to the development team. Working with development team on fixing bugs and implementing new features.
Goal: To get the position of a Project Manager (Junior Project Manager with a progress perspective) or Support Manager team leader  in a stable, constantly growing IT Company.
Work at this Company for a long-term period.