Position: Support L2/System administrator
Category: Sysadmin
English level: upper
Years of experience: 11

Courses  of Clouds Technologies:
1.Took a DevOps [Kyiv] Spring 2019 course at EPAM - I gained knowledge and understanding of DevOps culture processes
2. . I have сompleted ELEKS University course of DevOps (Azure) Camp 2021
•	understanding of network topology and technology, OSI model, TCP/IP protocol, DNS, DHCP
•	linux server distributions (Ubuntu, CentOS), webmin, squid, cron, screen, ifconfig, ssh
•	antivirus products: Norton Symantec Corporate 10, ERAS+ESET, mcafee endpoint security
•	windows services: Active Directory when using GPOs, DHCP, WSUS, TS
•	administration of servers based on Windows 2k, 2k3, 2k8, 2012, 2016, AD+GPO, DNS, TS+1C 7.7, AVG InternetSecurity Business Edition, client-banks, Art-Master software, Best Zwit.
•	working with products such as SCOM, MOM, MOF (Microsoft Operation Framework) Shelf to resolve queries and incidents related to production tasks
•	understanding of ServiceDesk/HelpDesk business process structure according to ITIL and ITSM standards.
•	Asterisk IP Telephony Administration
•	technical support and advice to users (ticket-system OTRS, GLPI)
•	Network administration - TP-Link, D-Link, Cisco SMB, Mikrotik
•	Services support - TS, CUPS, DHCP, PXE-Boot, FTP
•	office equipment: Canon, HP, Zebra, HPRT, TSC
•	Monitoring: Grafana, Zabbix
•	Logs: ELK