Position: Technical Writer, Content Writer, Technical Support, Customer Support
Category: Technical Writing
English level: fluent
Years of experience: 4


I mentioned here only my last 3 positions. Please, see my CV for more information.

Querix (UK) Ltd.
Technical Writer (Remote) Jul 2021 - Apr 2023
• Providing external and internal technical documentation.
• Recording video tutorials with voice narration.
• Providing Search Engine Optimization for the company's website.
• Designing promotional videos, pictures, and website sections.
• Determining the clearest and most logical way to present information and instructions for
the greatest reader comprehension and writing and editing technical information
accordingly.
• Creating high-quality, easy-to-understand material that fulfills audience goals, including
interactive tutorials, diagrams, and video guides.
• Evaluating current content and developing innovative approaches for improvement.
• Researching, outlining, writing, and editing new and existing content, working closely with
various departments to understand product requirements.

Digital Cloud Technologies
Technical Support Engineer / Content-writer (Kharkiv, Ukraine) Feb 2020 - Jul 2021

• Writing descriptions for applications in Microsoft Store and for Azure and AWS Marketplace offers.
• Writing and translating user guidelines.
• Writing texts for promotional content, product videos, and screenshots.
• Preparing co-sell presentations, customer stories, and feature articles.
• Localization of products' UI.
• Analyzing, suggesting, and launching promotional campaigns.
• Providing support to users via the help-desk ticketing system and reviews answering.
• Perform business correspondence on behalf of the company.
• Creating support tickets in Microsoft Store, Azure, and AWS Marketplace with further
troubleshooting in cooperation with SysAdmins.
• Managing OTRS ticket system, WP websites, Microsoft Partner Center, and Azure Commercial Marketplace.

AddSalesforce
Customer Support Specialist (Kharkiv, Ukraine) Nov 2018 Dec 2019
• Providing support to users via the help desk ticketing system. (respond to customer queries
in a timely and accurate way)
• Answering questions, helping customers understand the service, analyzing
problems, and quickly forming solutions to customer satisfaction.
• Performing tasks such as processing transaction disputes rejected transactions,
bank fraud, parcel delivery issues, etc.
• Contribution to the improvement of documentation, such as training manuals and
troubleshooting procedures.
• Mentoring new team members and employees