Position: Training and user success specialist (Implementation team)
Category: Support
English level: upper
Years of experience: 5


03.2016 - 07.2018

I used to work as a truckload dispatcher for 2 years in the company based in USA, main responsibilities were: searching/booking loads with american customers, providing good quality of customer service: updates,documents, problem solving, setting up with new customers.

07.2018 - 09.2019

After that I was hired into another trucking company as a manager of expedite department. Main duties: managing a team of truckload dispatchers (performance training, working on increasing of communication skills), customer service quality control, working on improvement of the customer support skills/satisfying the customers/keeping the customers, office supplies was a part of my position responsibilities as well.

09.2019 - 04.2020

Globallogic - L1 Support Engineer. 

Technical support + Customer Success, Data Analitycs

05.2020 - 11.2020

Racing engineer at professional go-kart racing team (temporary position)

02.2021 - current time

B2B Soft - Training and user success specialist
I am looking for a job which helps me to start and improve myself constatntly. My goal is to use my customer support experience and move forward getting any additional skills and knowledge which helps me to get  onto a higher level. I am interested in getting technical skills such as learning SQL, Python and some web developing resources like  HTML and CSS.