Position: IT Account Manager
Category: Support
English level: upper
Years of experience: 2

My total work experience of 5 years in various industries has developed many skills that
helped to clearly understand my goals and build a career path. The most important abilities
for me at work are stress resistance, attention to detail, working in a team and ability to work
under overload.
- Tickets.ua - B2B customer care support 02.2021-10.202
∙ Consulting partners and customers: providing information and supporting customers
during all service stages.
∙ B2B cooperation: constant communication with team, other departments, partners
(travel agencies, banks, airlines) to resolve client issues.
∙ Work with GDS ( Global Distribution System): experience with international computer network systems like Sabre, Galileo, Amadeus etс.
- Insoft Global - Client Relationship Manager 26.04.2023 - Present
∙ Communication with partners - IT companies, providing consultation in both oral and written forms.
∙ Analyzing inquiries and needs of potential clients, maintaining quality relationships with them.
∙ Coordinating communication between clients and Sales Managers.
∙ Generating scripts and communication flows.
∙ Participating in negotiations with clients: analyzing and digitizing conducted negotiations.
∙ Working with sales funnels: creating, analyzing, and updating partner pipelines.