Position: Junior QA Engineer
Category: QA
English level: intermediate
Years of experience: 0.5

Working with the result in mind.
07/2020 – present – Hotline Finance (Marketplace for insurance and banking products). Letter of Reference is available upon request.

Customer support specialist (Technical support)

Responsibilities:

- finding functional and non-functional bugs on the company's website and mobile application
- executing of positive and negative test cases (Black Box Testing, Brilliant Monkey Testing)
- checking the implementation of the improvement at the pre-release and release stage with checking and identifying regression errors
- writing Bug Report and negotiating ideas (wishes) from the perspective of "Customer Experience"
- monitoring the relevance of data in the website's financial section (links, rates, description, referral programs)
- promptly resolving incoming customer requests through available means of communication (messengers, Jivo, calls)
- communicating with insurance companies for resolving the client's requests

Achievements during my work in the company:

- finding hundreds of inconsistencies (bugs) of various priorities and severities
- correcting thousands of text characters on the website
- creating dozens of necessary tasks and prioritizing them in the Work Section (Bug Tracking Tool)
- sending multiple answers to various questions more than once
Developing to apply knowledge in a real project.