Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 3

- Developed working processes from scratch for an EdTech startup. 
- Streamlined cooperating procedures with clients across different courses, leading to a 60% increase in company revenue within a year.
- Revamped enrollment processes and established effective communication with a client, resulting in a notable 75% increase in client loyalty.
- Reduced new employee onboarding time by 40%.
- Collaborated with the R&D department to create a website with personalized client spaces, facilitating smoother interactions and extending similar solutions to other training stages. Also contributed to the development of specialized tools to track client progress throughout interacting with the company.
- Conducted successful projects with more than 25 stakeholders.
Internship director at the EdTech Company. 
My responsibilities are: 
- Lead and manage a team of internship representatives, which includes training, coaching, and performance management
- Ensure that the team provides excellent client service by monitoring and reviewing their interactions with clients, identifying areas for improvement, and providing feedback and training as needed
- Develop and implement processes and procedures to ensure that clients' issues are resolved quickly and effectively
- Manage the team's budget and ensure that resources are allocated appropriately
- Provide hiring and firing of team members
- Build internal teamwork processes, as well as external internship processes.
- Communicate with stakeholders and partners of internship programs in different courses of study
- Build internship processes to meet the requirements of partners and clients of the company
- Build product positioning for the client

I am additionally experienced in the following:
- Manual testing (test case design/creation/execution, bug reporting, requirements analyzing);
- Organization of the testing process by the team;
- Advertising and PR
- Organization of the learning process