Position: Customer Support
Category: Support
English level: fluent
Years of experience: 4

My team was awarded the CX World Awards for customer service. This is the most famous and recognized professional award in the field of customer experience. We won in the category of "Information services, technologies, system integration, development for B2B".
I have been working in support for 4 years, three of them I’ve managed the technical support department in a Russian SaaS startup in a software environment with  React Native. Also I’m exercising strong organizational, customer service, and communication skills. Additionally, I have an ability to work independently and with a team and am attentive to details.

I am motivated by challenges. Every new challenge keeps me motivated since I learn new skills when handling it. I am also passionate about providing solutions to software-related problems. It makes me happy to put a smile on clients’ faces.
When I joined the company, only one person worked in the support team. In the first year and a half, I fully recruited a remote team of seven people, including myself. Changed support to 24/7. The first response time was reduced from 20 minutes to 60 seconds. The average request processing speed has become 20 minutes instead of ~ 3 hours. Reduced the number of requests to developers from 2000 to 200 requests per year.