Position: Project Manager, Customer Support, Sales, Customer Service
Category: Support
English level: upper
Years of experience: 2

I was proud to be Benish GPS's representative in France on the position of Project Manager, to be a bridge between the foreign companies and my colleagues, instruct the departments about the latest changes and improve work inside the company; connect with customers, help them to deal with any troubles during my work as a Sales Manager.

I'm always striving to learn more, so was happy to attend a Digital Marketing course from MGID Academy and to improve my English with the help of SMILE School.
I started to work for the "Benish GPS" LLC in November 2012 as a Call Center Operator, in October 2016 I became a Sales Manager, 2018-2019 I was working as a Project Manager.

My responsibilities were:
- work with foreign partners (Vodafone Automotive Italy, France; Teletrac Navman Great Britain) as a representative of the company;
- provide Technical Support to Porsche and Land Rover customers in Ukraine (work with internal software related to each car in the country);
- troubleshoot issues which arose during the setting and exploitation equipment;
- provide Porsche Dealership Centres with the instructions of installation and testing the equipment on the vehicles;
- participated in international conferences and training (online and on-site);
- create tutorials, conduct training, create a knowledgebase according to the changes in Vodafone and Teletrac software's work;
- coordinate and instruct departments of Sales, Service Desk, and SOC;
- work with tickets, invoices, Knowledge Support Platform, within SLA, GDPR;
- manage employee accounts in ORACLE;
- communicate with customers: consultation, sales, and account management (1C), troubleshooting issues, responding to requests

Completed tasks in the position of a Sales Manager:
- over 50 closed deals monthly;
- provide information for new customers;
- collect a base of regular customers;
- set individual conditions for the needs of each client;
- full service from consultation and paperwork to the issuance of the product to the client

From July 2020 I work in an "Animation Farm" as a Digital Marketing Specialist.
My responsibilities:

- create content-plan for LinkedIn and Facebook pages;
- translate and rewrite articles for the website;
- set technical tasks to the illustrators, designers, animators;
- analyze competitors in the worldwide market.

At the moment I'm looking for the position of Project Manager or Business Developer Representative.
Oriented to learn fast and independently.
Want to work with a company that knows its goal and contributes to its staff and their ideas. Whether it'll be a big team or small I'll be pleased to work with the people who love to do what they do.
I also consider promotion to be important, therefore I'm looking for companies that find it necessary to develop and grow together with their employees.
I suppose that I work most effectively during the day so I don't feel to agree to work night shifts.