Position: Junior Project Manager, Project Manager
Category: Product Manager
English level: pre
Years of experience: 4

Main accomplishments:
- developed and systematized methodologies for products, processes, services;
- developed, automated, and launched more than 30 products and 50 services;
- implemented a transition to digital signature use in the processes of re-identification, opening accounts, selling and ordering services;
- centralized operational services for legal entities of corporate businesses in the areas of ​​Forex, payment operations, attraction of deposits, granting of loans;
- completed a transition to service under the Public Agreement and the sale of product packages;
- initiated and developed a project to create a digital document archive and transition to digital legal business;
- developed and launched a system of motivation for corporate business managers, as well as an automated system for calculating and accruing bonuses;
- for 2 years was a member of the Operational Risk Management Committee.

Achievements, quantified: 
- decreased CIR (cost to income ratio) from 47% (2014) to 20% (2021) through process optimisation and cost reductions;
- resized operational staff from 80 to 15 employees without any reduction in service quality;
- improved quality of legal processes by 90%, with a time require to open an account of 3 hours and 1 business day with a complex management structure;
- in the time period of 2015 to 2021 received zero complaints from the National Bank of Ukraine regarding account opening procedures or account support.
1) KREDIT - DNEPR JSC (February - June 2022) Head of Project Office of the Leasing Department.
2) SBERBANK JSC (2012-2021) Head of Products and Services development department for Business Clients (B-1):
- development, protection and implementation of development strategies for products and processes;
- methodology of products and processes of all types and levels;
automation and optimization of business processes of all types and levels;
- management of the service rates for customers and bank policy;
digital transformation of business processes in customer service;
participation on the business side of bank-wide projects and committees at all levels.
3) AG Commerzbank (“Forum” bank), 2006 - 2012