Position: Incident Analyst
Category: Support
English level: upper
Years of experience: 7


Hello! My name is Elena, I am an IT specialist with 5 years of diversified experience in IT support, and other areas. Good reputation for resolving problems, improving customer satisfaction, and Administrative tasks with a very predominant background in IT field. Background helps me perform to my client's expectations. I have been managing social media accounts and helping them in one way or another improve their business online. Familiar with Jira, Confluence,zendesk, live agent, sql, css, html.
I am a fluent in English, meaning you won't have to worry about language barriers. I also speak Russian, Romanian, Swedish.  I will take my time to get to know you and your business. I’m always available if you need support.  I have years of experience handling a multitude of business and IT tasks. I am quick to understand new systems and processes. I will be in touch regularly to provide updates on tasks. Currently i am working as Incident Analyst in Extenda Retail(report and prioritize incidents, quality assurance, participates in a major incident process).
I want to improve my quality assurance skills and get new experience.