Position: Customer/Technical Support
Category: Support
English level: intermediate
Years of experience: 4


Troubleshooting technical issues, resolving customers' concerns and complaints. Communicating and coordinating with colleagues.
Answering customers' questions, assistance in installation, configuration and selection of the company services.
Resolving billing issues such as refunds and manual reprocessing of failed transactions. Ensure customer satisfaction and provide professional customer support.
Experience in JIRA and Confluence involving creation, managing and updating existings tasks, bugs, etc.