Position: Technical Support
Category: Support
English level: upper
Years of experience: 2


Technical support of a customer relations management (CRM) system and repricing software (eDesk and Repricer accordingly). 
My responsibilities include: 
- onboarding of new clients and support for the existing ones
- setting up and explaining repricing strategies for customers to help achieve maximum efficiency (desired sales figures/income)
- assisting customers in identifying issues and explaining solutions to restore service and functionality
- escalating atypical cases to developer team (using Jira)
- maintaining familiarity with API and documentation for supported products