Position: Support Analyst, Data Engineer, Developer, QA
Category: QA Automation
English level: upper
Years of experience: 11


As Software Developer (PROGRESS OpenEdge developer)
• Migrate the Procurement and eCommerce
departments functionality from console product 
version to browse version
• Provide accurate incident resolution and service 
request management, within established time 
frames, meeting or 
exceeding customer’s requirements and 
expectations.
• Taking ownership of incoming customer support 
requests pertaining to software and perform initial 
investigations and diagnosis through to incident 
resolution.
• Troubleshoot customer software incidents and identify 
root causes of software problems.
• Fix software configuration issues and test solutions prior 
to customers implementing solution.
• Support continuous improvements of the product and 
customers experience by proactively identifying and 
researching potential challenges and creating solutions.
When became to new position of eCommerce module 
owner from 2015
• Investigating and developed the eCommerce needs 
from the customers.
• eCommerce Implementation on the clients’ site.
• Defining the new features to be done in the project.
• New features design and documentation.
• Control testing process of the eCommerce
department. Test data preparation for QA team.
• Making integrations with third-party providers of 
eCommerce data
• Processing and analyzing big data

As SDET/QA Engineer
 Complex multilevel testing including DB results comparison 
 Creating corporate frameworks for app coverage with 
 autotests 
 Writing automation tests to check both UI and API tasks
 Making integrations with third-party systems for QA needs 
 Pre-test preparations: environment installation, build, 
 deploy and run applications. 
 Test case / Test Plans writing.
Classification: Confidential
 Troubleshooting customer software incidents and identifying
root causes of software problems.
I don't want to work in blockchain, gambling, crypto