Position: Lead in gambling Billing//Antifraud/KYC
Category: Other
English level: upper
Years of experience: 4


Support lab 2019-2022
Risk manager (antifraud/withdrawal/verification) 2019 - 2020
 checking the customers' accounts
 bet checking
 inspecting the documents provided
 dealing with withdrawal requests
 
Team lead 2020-2021 
1. Control of working chats
 - Chats with project representatives
 - Chats with representatives of the platform
 - Financial chats
2. Checking players for fraud 
3. Control and resolution of financial inquiries (problem cases) 
4. Work with Jiradesk and Omnidesk
5. Consultation of financial managers
6. Checking chargebacks

Gravity
Supervisor risk management (antifraud/withdrawal/verification) 
2022- 2023 

1. Control of working chats
 - Chats with project representatives
 - Chats with representatives of the platform
 - Financial chats
2. Checking players for fraud 
3. Control and resolution of financial inquiries (problem cases) 
4. Work with Jiradesk and Omnidesk
5. Consultation of financial managers
6. Refund's
7. Checking chargebacks
8. Training of employees
9. Conducting meetings for group and individual work on existing problems
10. Development of tests for performance evaluation
11. Quality control and key performance indicators (KPIs)
12. Entering statistics on employee performance
13. Creation of theoretical material (Regulations, updates and other files for work) 
14. Analysis of the workload