Position: Account manager
Category: Support
English level: fluent
Years of experience: 2

I got along well with members of my team, which greatly helped us to analyse complex cases and learn new things together. I used retrospective calls weekly to keep everyone updated and to twig the team dynamics. This practice helped me to notice the strengths of my teammates and I suggested changes to the internal workings of our department that eventually helped us to show up better team results.
I worked as a Client Relations Manager in a start-up which is using no-code technologies (Bubble.io, Zapper, Notion, Zendesk, ClickUp, Airtable) for the creation of projects for clients (mostly US-based). I can interact effectively with internal and external stakeholders, as well as mediate between different positions. In fact, when I worked as Client Relations Manager, I would normally be the channel of communication (and mediation) between the clients in my portfolio and the developers assigned to them. I handled operations with payments (invoicing clients, handled dispute resolution) using Stripe.com. I made a research on a client’s request and set the target for further improvements to the project. I led training sessions on the tools (ClickUp, miro) that can help clients coordinate their projects.
I want to grow professionally in the IT field.