Position: Data Analyst
Category: Data Analyst
English level: intermediate
Years of experience: 6


Analyst 

* Carried out database analysis of over 3 million users; 
* Analysed and detected factors, that impact transition from the ‘cold calls’ into sales; 
* Established a cyclic process of phone calls analysis; 
*  Developed a long-term plan and prepared data for the calls with the aim to achieving KPIs (taking into consideration database types, resources needed);
* Implemented an audit and standardisation of the reporting, and its subsequent timely 
presentation to the company management; 
* Established and supervised introduction of the incoming calls routing scheme among three 
outsourcing call centres; 
* Created ToR and managed establishment of the Call Centre’s functionality at a new location (developed agents’ interface, integration with the company’s CRM, Dialer operation set up, ensured reporting and data exchange in real time);
* Improved payment process to the dealers in accordance with the achieved KPIs; 
* Made ad-hoc reporting.