Position: Project Coorditator
Category: Project Manager
English level: upper
Years of experience: 0.5


IT Infrastructure Support Engineer (EPAM)

Implementing ITIL and ITSM in “ServiceNow” L2. 
Troubleshooting on Win OS, Mac OS, and Ubuntu desktops and laptops. Participation in opening and decommissioning the offices. the offices. Asset managing and an inventory of 10,000+ assets.
Support infrastructure (server, switching, and communication rooms), personal/shared/public hardware, assisting in projects-related solutions. 
Cooperation with BCP activities.
Creating instructions and improving workflows. Meeting facilitator.
 
Technical support/sys admin(Smart Lab Trade.)

Technical support for restaurant software ”SmartTouch”, “SmartAccounting” based on 1C platform. Remote Troubleshooting. Implementing and Support infrastructure in restaurants. Work with CRM “HelpDesk”. Conducting testing for new software releases.