Position: Project Manager / IT Project Coordinator / Business Analyst
Category: Project Manager
English level: fluent
Years of experience: 3


I have been working in the IT-sphere for more than 7 years. My career started in the customer service sphere. I have extensive experience working in the front line helping clients and teammates with resolving complex technical IT issues. I possess excellent client-facing skills, natural problem solving, and analytical skills, the same as the ability to contribute to the development of best practices, procedures, and policies within a company. Also, I have wide experience in dealing with native English speakers.

As a Project Manager, I have a wide list of responsibilities. Here is the list of the main duties, but they are not limited to the ones below:
• Managing the software development process on multiple projects (up to 6 simultaneous projects) at various stages: proposal creation, inception, delivery, post-production support;
• Ensuring the project delivery process and deliverables within time and scope constraints;
• Establishing a process to provide effective work. Prioritizing project tasks, distribution of the tasks among the team members, and monitoring of project progress;
• Intensive constant work with engineering teams – from composing the structure and building the team to further supervision and support;
 • Establishing a relationship and effective communication flow with the clients;
• Requirement clarification with the stakeholders, creating use cases, Software Requirement Specification;
 • Working with the team. Main directions: motivate, maintain the team’s morale, resolve conflicts, performance review meetings. Working with team members to facilitate their growth;
 • Initiating and approving required project-specific training for the project team members and other tasks;
 • Working with top management: constant development and improvement of project processes;
 • Reviewing and checking team time reports ensuring they are maintained according to company guidelines;

Also, I had experience working with an enterprise company and government projects.