Position: Sales Manager, customer support
Category: Sales
English level: intermediate
Years of experience: 7

•	2020-2021 Multiple winner of sellers ranking at Clario Tech
•	2017 Best employee of the department at ZoomSupport
•	2010 Best operator of contact centre of UniCredit Bank
Work Summary: 
01.12.2019 – 01.10.2021
Clario Tech, Lutsk
Senior Sales Representative

•	Sold of company’s software and services 
•	Maintained and developed relationships with customer via chats
•	Made sales presentations to prospective customers
•	Worked efficiently to overcome objections while selling
•	Participated in the negotiations process on price, costs
•	Deputy team lead (team management, set sales goals, compared performance to goals, adjusted goals as needed)

01.09.2018 – 30.11.2019
Kromtech, Lutsk
Position
Sales agent
•	Sold of company’s software and services 
•	Maintained and developed relationships with customer via chats
•	Made sales presentations to prospective customers
•	Worked efficiently to overcome objections while selling
•	Participated in the negotiations process on price, costs

01.07.2014 – 31.08.2018
ZoomSupport for Business, Lutsk (Software Support LLC, Lutsk)
Position
Sales agent in English department
•	Provided customer support in English,
•	Sold of company’s  software and services

01.09.2011 – 01.12.2013
UniCredit Bank OJSC, Kiev
Position: 
Leading specialist of fraud prevention department.

Responsibilities:
•	Monitoring and analysis of card transactions. 
•	Blocking cards that were suspected in fraud transactions. 
•	Searching points of compromise, facts of unauthorized use of payment cards.
•	Developing solutions designed to detect, and prevent of fraud transaction. 
•	Analysis the statistical data, preparation department reports and presentations.

2007-2011
UniCredit Bank OJSC, Lutsk
Position: 
Leading Contact Center operator of VIP Group; standard group operator. 

Responsibilities:
•	Organization of the working process and operator training.
•	Comprehensive customer support regarding bank services and banking operations. 
•	Acquaint clients with a list of banking products, consultations on tariff programs of the bank.
•	Activation, set up and support of internet banking service.