Position: Customer success
Category: Support
English level: fluent
Years of experience: 9


September’17 – till now  (maternity leave since April 2018)
IBM Ukraine
Position: Business Control
Responsibilities: Establish and maintain IBM’s framework of the internal controls; Optimize the sharing of tools and best-of-breed methodologies to mitigate business risks; Provide education and consulting on control mechanism to the team; Lead independent proactive process reviews, give expert advice, identify problem areas and offer recommendations; Generate solutions independently, based on analytical skills and business knowledge; Be accountable for individual/team/department results; Contribute by supporting activities that are subject to business measurements, impact customer satisfaction/ immediate costs or expenses

February’17 – April’17 
Talkable 
Position: Campaign Manager 
Responsibilities: Find out the most effective marketing strategy for the used campaign; Run and support the referral marketing campaigns; Provide analysis to the client on the regular basis; Run A/B tests to improve the results; Guarantee the performance of the internal communication within departments & to provide the best results to the clients in time. 


February’13 – July’16 
IBM Ukraine 
Position: Technical Support Services Sales Professional Responsibilities: Provide sales in one of the services lines of the business, particularly sales in Software Services; Develop, through direct customer contact, an effective, ongoing business relationship with clients for maximum portfolio realization of IBM service products; Identify opportunities, provide solutions to their business needs and improve their business and financial performance; Determine possibilities of increasing IBM market of service suggestion; Work with business partners and distributors; Teaming within department, with representatives from other IBM departments to provide the customer with the complete solution. 
October’10 – February’13 
COMARCH 
Position: Business Solution Manager, Retail&FMCG Responsibilities: Maintain and develop long-term and profitable relationships with customers; Cross- and up-selling of our products and services; Conduct client needs analysis; Prepare presentations; Offers and analyses to support sales of our products; Business meetings; Solution presentation; Training on new Solutions; Conference participant, speaker, organization; Preparation of the commercial offers; International working experience. Projects: IDS Group Coach leader for SFA, EDI Solution Manager.