Position: Middle Manual QA Engineer
Category: QA
English level: upper
Years of experience: 2

Worked as a NOC Agent, was promoted to NOC Analyst on web hosting project.
During work as NOC Analyst, I received mentoring experience (was promoted to mentor) and educated all new agents.

Also, I have commercial experience as Technical Support Engineer in cybersecurity sphere.

Currently working as Middle Manual QA Engineer on media streaming platform project.
Work Experience:
Middle Manual QA Engineer:
- Manual testing of media devices and mobile app.
- Creating all documentation related to the projects
- UI/UX testing
- Bug tracking
- Provided  functional, non-functional, regression, smoke, API testing
- Test cases creation & requirements review 

Technical Support Engineer
 
- Collecting information to help troubleshoot the issue.
- Take ownership of customer issues that have been reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Provide prompt and accurate feedback to customers.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Ensure proper recording and closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- Proactive Management for the customer’s issue.
- Strong focus on customer satisfaction.

NOC Analyst:
- Mentor and assist new Agents.
- Helped to organize the work processes inside the project on the shift.
- Monitored spam activity within the system.
- Blocked and disabled malicious content.
- Provided assistance to the end-users mail delivery issues.
- Reviewed and resolved spam complaints.
- Reviewed new domain sign-ups and accounts.
- Monitoring systems for spam, fraud, and phishing.
- Investigating copyright infringement complaints.
- Monitor Outbound Email Abuse.
- Spam Filter Remediation.

NOC Agent:

- Nagios alerts monitoring and handling issues using 24×7 system health monitoring via a  web-based tool
- Events initial triage and logging
- Incidents (Network alerts) troubleshooting and further escalation
- Communication with service owners (Web, Mail, Windows, DB, Routing, etc)

Skills Summary:
- Mentoring and training experience.
- Work experience in Jira, Test Rail, Graylog, Salesforce, Confluence, Trello, Nagios.
- Basic knowledge of the Linux command line.
- Basic knowledge of SQL, HTML, CSS, Python.
- Geographic Information Systems (ArcGIS 10.4, QGIS).
- English:  Upper-Intermediate.
- German: Upper-Intermediate.

Education:

- Lviv IT School “Software testing” – May 2018 - June 2018 
- Austrian Speaking Diploma German B2/ Österreichische Sprachdiplom Deutsch B2 (ÖSD) –  29 March 2018
Looking for a position as a Middle Manual QA Engineer.