Position: Junior Manual QA engineer
Category: QA
English level: fluent
Years of experience: 0


NDA, Customer Support Team Leader ( trading  platform )
2016 - present 

Responsibilities:
- Managing Customer support team
- Working with DevTools for indentifying potential issue
- Reporting product issues to the management and  development team for fixing
- Exploratory testing of the company products 
- Gathering and processing  customers' feedback about the product and communicating it to the management and tech team for product improving
- Generating and sharing comprehensive and detailed reports about team performance