Position: Junior test engineer
Category: Other
English level: basic
Years of experience: 0.5

Technical support specialist
с 12.2013 по наст. время (2 года 7 месяцев)
Is fast growing dairy company, leader of the butter, spreads and cheese markets in Ukraine.

- describing changes to the system and control after their implementation; 
- testing of system changes
- training users for new functionality of the system;
- reception , registration, execution or forwarding users’ request;
- controlling queue of registered incidents, informing users about events;
- maintaining the database of users
- analyzing, processing and execution appeals on the 1st line of support;
- managing the reference information and users support on it;
Technical support specialist
с 04.2012 по 12.2013 (1 год 8 месяцев)
Platinum Bank, Киев (bank)
Professional skills

Advanced user: MS Office (Excel, Word, Outlook, Powerpoint), professional programs: ABS B2 (automated banking system); 1C Enterprise 8.2 (novice), Itilium, 1C: Doсumentooborot.
Experience with the bug tracker system “Mantis”. Test cases and checklists development in “TestLink” system.