Position: Head of Support, Support Manager, Team Lead, Technical Customer Support Specialist, Project Manager
Category: Support
English level: upper
Years of experience: 4

I have more than 4 years of work as a Technical Customer Support Specialist and Acting Head of Support with the responsibilities of Project Manager (this area has more than 10 online courses completed) and Recruiter.
My last experience was within IDEXX Corporation with Workflow Optimization System for Vet clinics called “SmartFlow” and PIMS “Neo” where I worked on:
- Guiding and supporting clients through different CRM systems (Freshdesk, Zendesk, ServiceCloud/Salesforce and Hubspot).
- Receipt and invoice processing (including Stripe using).
- Task management (also through Teamwork, Asana, Atlassian software).
- Scheduling work hours and shifts according to the legislation of law (sometimes thorough Humanity).
- Any knowledgebase-related tasks containing: SOP preparation, FAQ creation and improvement, knowledge checking through making quizzes in Google and Microsoft Office forms.
- Onboarding of the team with integration training and shadowing.
- Experience with databases and checking logs in Microsoft Azure.
- Apple Business Management through MaaS360.
- Working with mail transfer through SendGrid.
- Manual QA testing of the applications and systems.
- Escalation and processing of BUGs and issues through Jira.
 
Also, I've spent the last 9 months in the position of Senior Support Agent within Veterinary Integration Solutions, additionally performing the following:
- New support team members recruiting and further training;
- ChatBot training and Setup;
- Projects and initiatives planning and mapping with ensuing teams alignment and implementation;
Support, Technical Support, Mac OS, Windows, Android, iOS, HR, Recruiting, Management, Team Leading, Project Manager
I'm eager to learn new so that we can negotiate :)
I don't want to work on Friday evenings (this thing is discussable) and Saturdays as well as night shifts.