Position: Customer Care Manager
Category: Support
English level: fluent
Years of experience: 1.5


Customer Care Manager:
•	responding to customer inquiries and resolving issues related to online gaming activities, including account management, payments, game rules, and technical issues;
•	providing exceptional customer care service through various channels, including email, phone, live chat;
•	escalating complex or unresolved issues to appropriate departments or managers, following established protocols and procedures;
•	mentoring new customer care specialists, ensuring that they are fully prepared to provide exceptional service to customers;
•	identifying opportunities to improve customer care processes and procedures, and contributing to ongoing efforts to enhance the overall customer experience.
Project Coordinator position:
•	handled and resolved customer complaints, providing the best customer experience;
•	communicating project specifications and timelines to masters;
•	allocating tasks to appropriate workers based on their skills and availability;
•	addressing any issues or concerns raised by clients or workers during the process
•	monitor leads and track sales performance using a customer relationship management in CRM system;

English Teacher position:
•	сonducting English language classes for studentscustomer care service;
•	writing lesson plans and creating educational materials
•	сollecting feedback;
•	filling out reports and other administrative paperwork related to student attendance, performance, and other metrics;
•	advertising the English language program to prospective students and families, promoting;
Communicating with clients are not my main duties in my future position. I do wish to work with members of my team to improve their results based on my wide-ranging expertise.