Position: Head of CRM - CRM Consultant
Category: Other
English level: fluent
Years of experience: 3

I have all my accomplishments listed detailly in my LinkedIn profile, also have feedbacks and recommendations from foreign partners I have worked for as a CRM Specialist for past year.
In this year as a Lead of CRM Operations Team I have managed to move to another level by providing the best technical and also business solutions service to our foreign clients.
CRM Operations Team Lead
- Leading and educating the CRM team of 360Devpro Business Development service in SoftConstruct.
- Developing the business of partners from all over the world with relevant teams in scope of 360Devpro service.
- Initiate campaign road map planning for all markets.
- Creating new functionalities of CRM product by cooperation with relevant teams and increasing automation processes for businesses.
- Creating briefs and approving them with relevant stakeholders.
- Analyzing and indicating promo KPIs.
- Monitor core KPIs and player engagement with CRM communications (open rates, click rates) on a daily basis to track campaign performance and make adjustments where needed.
- Leverage all CRM systems and channels to optimize CRM bottom-line contribution.
- Customer communications flow. Targeting an appropriate segment for each promotion according to communication tools (SMS, outbound, popup, email, Social Media activities).
- Creating and implementing promotions for specified segments through the CRM tools.
- Representing CRM in regular meetings with the internal working group and updating them about upcoming campaigns and targets.
- Testing promotions and promotional materials to ensure compliance and UX excellence.
- Identify opportunities for revenue growth and problem areas for resolution.
- Identify key opportunities to enhance the player experience.
- Keep up to date with current CRM trends, competitive intelligence, best practices, and items of interest and share these with the rest of the team.
I am expecting to become a part of a team with clear and focused goal, with great atmosphere of coworkers and most importantly with opportunities to learn and develop as both an individual and a team player.