Position: Сustomer Support
Category: Business Analyst
English level: intermediate
Years of experience: 1


Сustomer Support - Keycall May 2022 - PRESENT
-Interaction with the clients (incoming line, chats, and e-mails)
-Providing a response to customers inquiries, related to the usage of products 
-Maintaining a positive, empathetic, and professional attitude toward customers
-Working with Microsoft applications such as Word, Excel, Outlook.
-Work in the CRM system
-Working in shifts (morning/day/night)

Graphic designer - FN Print Apr 2020 - Mar 2022
-Preparation of layouts for printing
-Development of advertising materials (leaflets, booklets, posters, magazines, outdoor advertising)
-Knowledge of the basics of design, composition, coloring, layout
-Creating presentations
• new experience
• improving professional skills
• satisfaction with the implementation of interesting and cool projects