Position: Customer Service manager
Category: Support
English level: pre
Years of experience: 3

- managing high volume of incoming tasks, ensuring that all technical cases are resolved.
- ensuring that the customers are educated on the resolution as well as clear steps that caused the problem.
- testing the software and reporting new bugs to the vendor.
My name is Dmytro, I am 36 years old and I am looking for a job.
My working experience in total is more than 4 years.
I have good English and have experience of working with English-speaking foreigners.

Servering at first line contact for customers seeking advice and help using Modera Software products. Provides data management and content management services. Resolves customer requests and issues. 

Resposnibiilities:
Customer requests resolution:
Pick up customer request. Analizing request informationsubmitted by customer. Determinating the best approach to task resolution and best solution based on provided details. Direst issues that cannot be resolved at first level support to next support level- including improvement requests, custom feature orders and bug reports along with gathered information and steps to reproduce.
Requesting estimation for custom feature requests from development team.

Customer communication:
Acquire additional information in case incomplete issue datails are provided. Inform customer on task resolution progress. Provide estimations on custom feature developments and update on development progress. 

Data and content management:
Providing content managnement and data management service or support to customers managing themselves.
I'm interested in expanding my knowledge and skills