Position: Customer support manager | Community manager
Category: Support
English level: upper
Years of experience: 5


- Providing players with customer support for issues related to the game;
- Tracking and responding to all reviews in the App Store, tickets system, emails and admin;
- Testing critical issues, setting tasks through Jira;
- Tracking the rating of games in both stores;
- Research and solve the problem faced by the players;
- Analysis of incoming requests and their transfer to game developers and other teams;
- Participation in the improvement and optimization of the customer service process;
- Creating engaging and high-quality content for social media platforms (Facebook, Instagram, LinkedIn);
- Engaging and communicating with the audience;