Position: IT Recruiter
Category: Recruiter
English level: upper
Years of experience: 0


Agent Contact Center
Bring
04/2020 - 11/2021,
Client consultation Filling customer data in CRM
Concluding an agreement
Introduction and expansion of the customer base
Specialist in documentary support
Global Bilgi LLC
12/2021 - Present,
Processing, coordination and resolution of customer complaints in the contact center
Identification of deviations in the work of the billing system and various services for further elimination of the
reasons of their occurrence and timely informing of responsible persons about difficulties, capable to process
subscriber complaints Provision of information support to contact center agents in issues of realization of billing system, new actions, bonus programs, discount systems Timely delivery of documents packages to legal entities by fax and other actions on the basis of established
procedures