Position: Technical support
Category: Support
English level: fluent
Years of experience: 6


Technical Support at VisaHQ.
• Troubleshooting technical
issues;
• communicating with
customers to get to the root of
their problem;
• acknowledging and resolving
customer complaints;
• communicating with dev team
to resolve the problem;
• creating Jira task for dev team;
• following up with clients to
ensure the problem is resolved;
• writing technical manuals to
train new managers;
• resolving login and account
settings issues.

IT Client Relationship Manager.
• Searching for new potential
clients;
• negotiating with customers;
• identifying customer needs of
services provided by the
company;
• receiving and processing
customer orders;
• approval of the necessary
legal and financial documents
bound with mutual
cooperation;
• interaction with business units
for the purpose of fulfillment of
tasks.