Position: Account Manager / Project Manager
Category: Support
English level: fluent
Years of experience: 2.5

I have a PhD degree in Economics (Candidate of Economic Sciences), 2018.

Key achievements at Kyiv-Mohyla Business School [kmbs]:
• I suggested improvements to the logic of the medium-term program that enabled participants to introduce changes in their businesses easier than before; they also demonstrated better understanding of the content.
• I was selected to the team focused on implementation of the new CRM system. I was responsible for testing it, bug reporting and designing the interface based on processes and needs of our department.
• I was appointed to the commission that evaluated the participants’ graduation projects on the medium-term program. 

Additionaly:
• I scored 7.0 at IELTS Academic test (International English Language Testing System) - 2011, 2014
• I was Participant of the Internship Program at the Presidential Administration of Ukraine (USAID Rada Program and Interns' League)
• I have accomplished 6 online courses at Coursera: “An Introduction to Marketing”; “Critical Perspectives on Management”; “Critical Thinking in Global Challenges”; “A Beginner's Guide to Irrational Behavior”; “Games without Chance: Combinatorial Game Theory”; “Fundamentals of Global Energy Business”.
1. Project Manager at Ukrainian Social Academy.  Jul 2019 – March 2020.
• Conducted analysis of competitors, their products and promotion;
• Formulated logics and questions for depth interview, conducted depth interview, analysed and interpreted the results;
• Outlined portrait of a client (Target Audience), client segments, their characteristics and behavior, needs, “pains” and gains, value we create for them;
• Created the concept of the product (educational program): structure, objectives, sequence of topics, expected outcomes and experts involved;
• Produced requirements regarding experts’ (lecturers’) focus and objectives, analysed their proposals and negotiated updates to the program;
• Created the promotion plan for the product, coordinated its realisation and responsibilities regarding it;
• Formulated draft texts and messages for Facebook posts;
• Produced provisional budget for the product;
• Communicated with clients, defined their needs and analysed them;
• Tested new company website.
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2. Project Manager at EdEra. April 2019 - May 2019.
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3. Account & Project Manager at Kyiv Mohyla Business School [kmbs]. May 2016 - July 2018.
• Managing the Executive Development Programs (the Projects) at all stages (from scheduling and promotion to retrospective and development of suggestions);
• Managing multiple projects at the same time;
• Identifying key expectations, needs and goals of clients and their businesses; advising them;
• Managing client relationships and providing clients with excellent service and support;
• Coordination with Marketing and Finance departments;
• Developing marketing plans for the Programs;
• Representing the school at external events to support business development efforts, communication with prospective clients;
• Interacting with clients to collect feedback for product improvement and for advising clients’;
• Suggesting Program improvements and providing senior staff with retrospective on Program results;
• Coaching new team members and familiarising them with processes;
• Coordination & preparation of texts and concepts for promotional materials and mailings;
• Company website administration;
• Working with CRM & analytics, development of the CRM system;
• Working with LMS (Learning Management System).
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4. Internship at Presidential Administration of Ukraine (USAID Rada Program & Liga Interniv (Ліга Інтернів). Nov 2014 - Jul 2015
I dream about being a part of a company that has a meaningful mission and that creates new opportunities for our life. I am passionate about ideas and solutions that have positive impact on both social and business processes.