Position: Application Support Engineer
Category: Business Analyst
English level: fluent
Years of experience: 2


As an Application Support Engineer, I ensure that the software meets and exceeds our customers' expectations, and I'm always here to help with any questions.

Key responsibilities:
- conduct onboarding of new customers
- training sessions
- troubleshoot billing issues (API, SQL, logs in Linux terminal)
- initial research and analysis of the customers' pains and needs
- analysis and implementation of various telecom business scenarios
- guide clients through the configuration process
I would love to start my journey as a Business Analyst, help to improve the processes by identifying and solving possible problems.