Position: Business analyst
Category: Business Analyst
English level: fluent
Years of experience: 0.5

By leveraging the knowledge gained from my professional 5 years in customer experience for the World's Best Airline by Skytrax, and numerous courses on Business Development, Agile Business Analysis and E-commerce, I was able to:
 
	•	Create a compatible solution for customer needs based on their feedback to increase new customers’ conversion rates by 75%.
	•	Adopted agile framework and SCRUM methodology to improve workflow processes by 25% over a year.
Well-organized and self-driven agile business analyst with a MA in communication and 5+ years in customer experience. At my previous position with Qatar Airways Group, I developed skills in gathering and interpreting customer feedback and providing usable solutions to meet their requirements, which I used to build a side business from scratch with an ROI of 52% and 750+ units sold in less than a year.
I’d love the opportunity to discuss the position to see how the skills I gained in the customer experience field and E-commerce business could boost major KPIs for your company, as well as the end-user experience of using your product.