Position: Customer Support
Category: Support
English level: upper
Years of experience: 1


Customer Support at Billing Department L1
During this period, I started a 1-month internship in the Namecheap company. After the successful completion of the internship, I focused on the self-development and upgrade program. Additionally, I have started providing chat support along with ticket support.
Customer Support at Billing Department L2
At this stage, I deepened my knowledge associated with the hosting and domain issues and ways to resolve them. As an L2 customer support agent, I had more themes to resolve than in the previous level.  Also, I improved my knowledge of payment processors, critical thinking, and problem-solving skills. Also, my duties also included the preparation of presentations for the Team Meeting.