Position: SysAdmin
Category: Sysadmin
English level: pre
Years of experience: 1


Hicell Telecommunication LTD | Technical Support Specialist
07/2022 - 10/2022
Receiving and processing requests (HelpDesk, Gmail, Telegram, AdminPanel).
Distribution of applications between different departments, data collection, network monitoring(Wireshark). Updating the company's knowledge base, writing instructions for solving non-trivial problems.
Maintaining communication between different companys departments of support(on different steps of interaction).

Knaipa Service Company, Kyiv, Ukraine | Support specialist L1\L2
06/2021 - 10/2021
Installation and basic advice on trivial tasks about specific software application. Receiving and processing requests (HelpDesk, Gmail, Binotel, Telegram, Viber).
Distribution of applications between L2\L3 specialists, data collection, network monitoring. Updating the company's knowledge base, writing instructions for solving non-trivial problems. Maintaining communication between different departments.

Global Bilgi Company, Kyiv, Ukraine | Support specialist
04/2020 - 07/2020
Delivery monitoring, analytics (solution of logistic errors).
Receiving and processing requests (AdminPanel, Gmail, Chats, Calls).

IT Source | Junior SysAdmin L1\L2
01/2023 - 08/2023
As a system administrator with one year of experience, I was responsible
for managing computer networks and ensuring their smooth operation. My main focus was on configuring network equipment such as switches and routers, as well as working with Linux operating systems. I also have
experience in using remote support services, understanding networking
technologies, email, and website principles. I have worked with technical
documentation in English and am willing to travel to the office