Position: Help Desk Support Specialist
Category: Support
English level: pre
Years of experience: 8

Professional
-The ability to ask questions.
-Network administration.
-Skills in diagnosing and solving problems.
-Ability to work under stressful conditions.
-Teamwork skills.
-Experience in user support.
-Setting trade scales, cash registers.
*ComCast Ukraine* october 2012
Maintenance of IT structure of the enterprise
End User Support
Management of technical functions
Analysis of IT structure of the enterprise
Financial statements
Management of internal projects
Technical support of the office, organization of updating the park of IT equipment
Maintenance of uninterrupted work of the enterprise
Provision of television and Internet services
Organization: ITSC 
Position: IT engineer since 2017 - 2020 
Duties: 
-Configuration and support HelpDesk;
-Support IT company infrastructure;
-Processing of appeals, initial communication with customers;
-Administration of Microsoft Windows, Office servers, Server 2003/2008/2012,DNS,DHCP,Microsoft SQL;
-Recording and tracking of incidents and complaints;
-An initial assessment of requests, an attempt to resolve them or redirecting them to a suitable specialist, based on agreed service levels;
-Providing management information and recommendations for improving service;
-Purchase of new equipment;
-Identification of problems;
-Organization of new jobs and premises;
-Identification of the needs of the Customer in training and education;
Organization: KP Ukrzal 
Position: IT engineer since 2020 - 2021
Duties: 
- preparation and storage of backup copies of data, their periodic check and destruction;
- install and configure operating system updates;
-installation and configuration of software;
-troubleshooting in the computer system;
-installation of computer equipment and determining the need for repair;
-participation in the design and installation of the local network;
-participation in the planning of computer systems and the purchase of new computer equipment;
Development, striving to become better, friendly team