Position: Technical Support
Category: Support
English level: intermediate
Years of experience: 1.5


•  Working with payment support for clients 
•  Serve as the first point of contact for customers with complaints or questions concerning company technological product  
•  Communicating with clients via Slack, Skype, emails to provide step-by-step solutions in computer problems.  
•  Created tickets in Jira (in case the source of the problem was not related to Backoffice system)
•  Test of the new launch web site (testing of user flows)
•  Monitoring the site and all work processes in it
•  Working with VIP users 
•  Organization of the fastest solving of customer issues
•  Organization of work with documents and tables