Position: Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 1.5


For the last 4 years, I have been developing skills and achieving goals on the positions of Customer Support/Technical Team Lead and Business Development with a focus on IT and electric transport markets in the US and Europe. I possess excellent leadership skills, have experience managing a team of 4 people, and am ready to use my knowledge and experience to take your Customer Support to the best level of experience. 

My key responsibilities in the previous position included managing the work of the support service in different business units of the company, structuring and synchronizing the work of this service, creating scripts and rules for technical support, and analyzing the work of the technical support department.

Also, I actively sought ways to reduce the percentage of returns and customer rejections, improved the quality of customer service, increased the percentage of returning customers, identified and developed standards, regulations, and procedures for customer service.

My skills include calculating and analyzing key performance indicators (KPIs), analyzing the performance indicators of the relevant direction and team, and reporting.

I am proficient in English at C1 level, have the ability to understand complex technical concepts and systems, as well as professional literacy and communication. I have a deep understanding of the principles of web technologies and I'm capable of effectively managing technical projects and teams.