Position: Billing Operations Team Lead / Billing Manager
Category: Other
English level: fluent
Years of experience: 4


Experience: 
Have 5+ years of experience in Customer Service and 4 years in Billing Support. (Billing Manager 2 + 2 as a Billing Support Team Lead)
I have profound experience building support teams and processes from scratch.
Experienced being a supervisor and main decision-maker in finance, legal, product, and customer-related inquiries. 
Having experience improving CSAT and performance metrics.
Experienced in implementing operations and customer flows aimed at processing refunds, alerts, and chargebacks.
Experienced in mentoring and developing employees. (Setting KPIs, performance reviews, 1:1)
Having experience in transforming customer feedback and generating product suggestions and improvements. 
Having experience building the Support Unit with positive ROI.
Product IT company. Ability to lead a team and/or processes, to be positively impactful on business and customer experience. Besides working with Support Team I can also be interested in process optimization, product improvements, and competitor research.
Remote or combined.