Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 5


Account director
mirrolab creative agency
June 2017 - today

Responsibilities:
- agency account management;
- responsibility for the quality organization of teams of all projects of the agency;
- responsibility for daily and monthly planning of the agency's projects;
- development and implementation of the agency's customer service system;
- participation in the development and implementation of business processes for all services of the agency;
- initiation and implementation of measures to optimize and improve the efficiency of project teams;
- establishing work with contractors;
- planning the work of project specialists;
- organization and control of work on the implementation of all stages of the project;
- work with CRM-project management system (Bitrix, redmine);
- organization of internal meetings of the project team;
- presentation of intermediate and final results of the project to the client;
- Involvement of additional specialists for project implementation (outsourcing, designers, copywriters, etc.).
- cooperation with production studios for project implementation;
- formation of customer base with the necessary data;
- control of preparation, approval and signing of the contract with the client;
- control over timely payment of bills by the client;
- control of the process of timely delivery of the project to the client;
- organization of retrospectives of the completed project with the participation of all specialists involved in its implementation;
- establishing feedback with customers (studying their requirements for services, establishing the cause of customer dissatisfaction with cooperation, analysis of customer complaints and implementation of all measures to address them and maintain business relationships).