Position: Operations manager
Category: Project Manager
English level: upper
Years of experience: 3

• developed from scratch and implemented a full cycle of trainings (hard and soft skills) for SDС onboarding;
• contributed into development of Ticketing, HRMS and Planning systems that automatized processes in KPMG;
• conducted more than 120 interviews at the BU level in FY21-22;
• contributed to staff retention and reduced SDC staff turnover rate by 12% in FY21-22 vs FY20-21;
• built a sustainable team, 75% of members of which were promoted to the next grade in FY21-22.
Over the past three years, I have been working in the field of operations management at KPMG Ukraine, where I have been responsible for managing the audit support processes department. During this time, I have gained extensive experience in ensuring the efficiency of audit processes and implementing strategies to improve the productivity and quality of support services for the audit department and other divisions of the company. Also, I have significant experience with organisation and preparation of trainings, and, as result, have developed from scratch and implemented a full cycle of training (hard and soft skills) for SDС on-boarding.