Position: Support Agent, Community Manager, Account Manager
Category: Support
English level: upper
Years of experience: 8

Development and control of an automated support service system launch.
Worked on creating in-house system for supporting VIP customers, including internal/external QA, special CRM, analytics, personal benefits program for VIPs etc.
- Community manager and Support agent 
providing technical support to customers of computer games, 
maintaining pages in social networks and forums, 
creation and editing different texts for the gaming community, 
handling tickets in Kayako/Zendesk and other support system, 
creating JIRA bug reports, 
communication with devs teams.

- Account Manager 
Providing technical support to top depositors of the company's
Participation in the development of an automated work system
Creation of a training system for account managers
Conducting trainings and internships for account managers.

- Account Management Team Lead/Player Support Team Lead
Organization account management team work
Building and optimizing a system for player support
Development of a user-friendly knowledge base
Development of an automated support service system
Conducting interviews with candidates
Creating a training program for new employees.
Phone calls not really my love
Need two fixed day-off per week