Position: Delivery director, Head of delivery
Category: Project Manager
English level: fluent
Years of experience: 5


supervising all the projects in the company, ensuring that each project has deliverables due to the contact with the clients
	participation at projects planning/demonstration/ retrospective  meetings
	regular conversation with all the clients to ensure high quality of the services provided and receive the feedback regarding possible improvements in the cooperation
	looking for the extended collaboration with existing customers (current team extension, roadmap fulfilling, new projects to open)
	responsible for the profitability with goals set
	delivery division reports
	resource planning
	resource and subcontract hiring  (in some cases considering tech feedback)
	onboarding new members to the delivery department
	probation period closure
	performance/salary compensation review for the delivery department 
	resolving all the conflicts or misunderstandings between clients and the company, team members (per PM request), any escalations or cases that requires intervention
	termination the collaboration with the client if there is a need
	gathering public feedback from the clients to boost company position on the market
	leading PMO
	conducting meetings to convey personal professional knowledge to PMs, to discuss current progress on each of the project, to gather the reports on the project level from PMs with further  analyzing of this data
	tracking all the additional payments and expenses on each of the project
	participation in pre-sales to engage new clients