Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 2

Being proud of my strong interpersonal skills, providing over 8 years of excellent communication with foreign customers, good analytical thinking, and effective team facilitation and cooperation.

Certified at SOFT SKILLS Academy for IT Professionals
Certified at E5 for 'Technical skills for BA/PM' training
Certified at IAMPM for 'Middle Business Analysis' course
Certified at SoftServe for 'Business Analysis Fundamentals' course
Positive feedback from stakeholders, team, getting honor of the best Mentor for students apprenticeship in Ivan Franko LNU within Mentorship Initiative
Successful implementation of project (WBS budget parked invoices decrease)
Successful teamwork and as a result green KPIs and great impact on Company
Working as BA/PO on:
1 - product intended to develop integration with HubSpot CRM etc. 
2 - e-commerce website projects
Responsibilities:
 - Collaboration with clients, elicitation and documentation of the business and product requirements from various stakeholders 
 - Requirements clarification, analysis and validation
 - Collaborating with UX/UI designers on product design features
 - Collaborating with Tech Lead on tech solutions
 - Running pre-sales and development phases
 - Change requests management
HubSpot, Figma, Miro, Draw.io, Excel, Redmine

Working as Business Analyst/Scrum Master on:
1 - large international enterprise project in supply and chain domain
2 - projects in education domain, Education and Culture Ministry of Ukraine
3 - web project for National Museum of Ukraine
Responsibilities:
- Working closely with representatives of the customers
- Evaluating business processes, translating business needs into system requirements
- Documenting the requirements using User Stories, Acceptance Criteria
- Planning and preparing the roadmap
- Elicitation and Delivery the requirements to the stakeholders
- Team Facilitation
- Providing hands-on support and clarifying the requirements for the team
- Requirements elicitation through constant collaboration with client’s stakeholders
- Product backlog management
- Contributing as a Mentor
SAP, Excel, Jira, Asana, Confluence, Slack, Github, Figma, Miro

Issue Resolution Specialist at Nestle Business Services Lviv
Responsibilities:
Writing the requirements and tasks to the end users (UK&Ireland market)
Clients/Vendors Negotiation, Customers support
Skype Meetings/E-mails Correspondence
Business Needs Defining (goals, objectives, issues, risks, brainstorming sessions)
Data Analysis (Invoices, POs)
Team/Project Management (Team Lead of UK market)
Coaching/Mentoring new employees
Kanban, Lean, Excel

Interview/Observation/Survey/Workshop/Brainstorming
Functional Decomposition/Root Cause Analysis/Mind Mapping
Open for proposals to combine Business Analyst/Scrum Master roles