Position: Technical Support
Category: Support
English level: intermediate
Years of experience: 5

I am an engineer with five years of experience. I have worked with clients in Europe, Asia, Latin America, and Africa. My experience includes development, networks and data centers, technical suppor
SOFT SKILLS
Communication, teamwork, adaptability, problem-solving, time management, leadership, and emotional intelligence are some of my soft skills
• linkedin. com/in/kyrylokholodov/
• Pragmatic Play company ( 2 yr 1 mo )
-as Shift Team Lead ( Aug 2022 - Aug 2023 · 1 yr 1 mo )
Recruiting (60% more staff), training (increased QA of employees from 45% to 95%), and optimizing the team. Maintaining top quality customer service by resolving complex technical inquiries. Managing escalated cases with top management and business units. 

-as Senior Tech Support Engineer (Sep 2021 - Aug 2022 · 1 yr)
I have provided technical support to overseas businesses in the US, Latin America, Africa, Europe and Asia Pacific. Analytical thinking, problem solving, and testing methods characterized my approach. 
Practical experience with REST APIs, ELK/Kibana, Grafana, Icinga2, SQL and NoSQL databases (MySQL, Redis, PostgreSQL, Oracle/Mongo DB, Redshift), TCP/IP, Java/JS/PHP, CI/CD processes, HTTP, HTML, CSS, GitLab, Jenkins, Linux.


• ISP Kichkas Network as Senior System Network Administrator (Jul 2018 - Aug 2021 · 3 yrs 2 mos )
Network and DC Administration, design, topology, and technical support. Strong grasp of Hardware and Software Components. Recruiting, training, and optimizing the team

Zabbix, Grafana, Kibana, Nagios, Cacti, JIRA/Confluence. Linux/Windows Servers, SQL & NoSQL databases, Git, Docker, KVM, RADIUS, Routing (OSPF, BGP) and Switching, Load balancing, and Wireless networking solutions. OSI, TCP/IP, DNS, ICMP, NAT, VPN, HTTP/JSON/CSS, REST API, Asterisk.