Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 9

Managed to collect over $200k of debts. 
Created a new way to invoice and charge clients that would be less manual. Switched from payeezy to bluesnap.
Virtual Assistant/ Remote Customer Success Manager - 9 years 
Helping with E-commerce brands.
Customer support/success responsibilities. 
SEO.
Product research.

Customer Support Agent/Booking Agent - 2 years. 
Working with English speaking customers, booking/changing tickets in Amadeus. 

Client Service Analyst - 2 years. 
Managing two teams - customer support and sales department. Both teams were located in the Philippines.
Working closely with the Financial Department and helping with complicated cases - potential fraud or chargebacks. Setting KPIs for agents. 

Head of Customer Care - 2 year
CRM data management. Client base analysis, segmentation and searching for upselling opportunities. Define and implement standards/procedures for ensuring optimal customer experience. Interviewing and evaluation of team members. KPI set up, adherence of KPI. Financial management: billing, reporting and debts collection. Order maintenance with customers’ contracts.