Position: Business Analyst, Customer Support
Category: Business Analyst
English level: upper
Years of experience: 2.5


Business Analyst / Client Support
• create and maintain requirements documentation;
• communicate with designers, PO, developers, and stakeholders;
• support software engineers with the implementation tasks;
• write user guides how to use new features;
• participate in Scrum activities (plannings, refinement, etc.);
• analyze requirements, define use cases, and functional;
• receiving incoming requests from customers and advising on the site and our product;
• processing customer requests, monitoring the work of robots and processes;
• checking all sites, platforms, identifying errors and resolving these errors;
• interaction with the development team to optimize processes;
• working with documentation, compiling a matrix, creating confluence pages for clients;