Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 7

Achievements:
- negotiated and closed 60+ projects with key clients during annual price increase campaign, resulting in growing of company revenue
- launched regular customer’s satisfaction surveys for 350+ clients, with NPS score increase from good to excellent
- developed a set of policies and trainings for company employees in the field of customer’s relations, cooperation and standards aiming at improving services quality and clients satisfaction
Experienced Customer relations specialist with 7+ years experience in account management and 10+ years in business process outsourcing.
Strategic partner and advisor to clients, identifying the best opportunities to ensure their satisfaction and increase revenue gains. Responsible for keeping relationships with current clients, responding to their inquiries and concerns, resolving complaints.