Position: Customer Service Specialist
Category: Support
English level: fluent
Years of experience: 1

I like learning new languages, so besides English (have bachelors degree as a second education, studied at Kyiv Polytechnic Institute) I'm also learning Japanese (have N4 certification) and plan to learn Spanish (know some basics already). I've also completed Graphic designer beginners course at Projector Institute and QA Manual at Hillel IT school.
Worked as a customer service specialist for an international company, dealing with laminate  flooring, for more than a year. My usual every-day responsibilities were:
- Working with SAP (invoicing, shipment of orders, returns, other transactions);
- Payments control, communication with customers and warehouse regarding deliveries, phone calls;
- Managing logistics documentation and general document flow (contracts, price-lists, etc.);
- Ordering marketing materials (banners, samples), creating news emails and sending pricelists to the customers;
- Translating technical documentation for the products (ENG-UA) and installing instructions.