Position: Head of Sales and Support
Category: Support
English level: upper
Years of experience: 7


Latest positions: Head of Sales and Support, Clients Operations Manager, Process and Service Analyst.

Head of Sales and Support
September 2020 - February 2023
- Monitoring sales results and losses, identifying problems,
and searching for solutions;
- Increasing customer retention;
- Building new strategies to increase revenue and
decrease losses;
- Organising sales and support operations and executing
administrative control.

Clients Operations Manager
March 2020 - September 2020
- Managing Customer Success Team and Process and
Service Team;
- Setting KPIs and tracking the performance;
- Coordinating Sales and Support Department.

Process and Service Analyst
January 2018 - February 2020
- Performing Call Center coordination;
- Communicating needs between Call Center and other
company departments;
- Creating and documenting new processes;
- Analysing and handling chargeback cases.