Position: Account, Sales Manager
Category: Support
English level: basic
Years of experience: 2.5


**From 12.2020 to 12.2021 (1 year)
IPLAND, Kyiv (IPLAND - Ukrainian IT service provider)**
Operational responsibilities:
• Acceptance of contracts after the launch of projects;
• Consultation of clients in case of appeals on issues of support and administration;
• Organization and coordination with clients of the joint project development plan (Zoho Project);
• Organization of an internal plan to strengthen and expand cooperation with the client (Zoho CRM);
• Organization of measures to increase client involvement in the project;
• Consultations on the possibilities of service and operation of running processes;
• Bug Resolution Control (JIRA);
• Resolution of customer appeals to the support service (ITMS);
• Participation in retrospectives.

 Commercial responsibilities:
• Consultation of clients in case of the address on questions of document circulation, change of volumes of the tariff;
• Prolongation of agreements: control over the expiration of applications and agreements, monitor the implementation of other special. terms of contracts;
• Documentation and extension of annexes to the contract;
• Facilitating the resolution of receivables.

**Key Account Manager \ Account Manager
from 10.2017 to 10.2020 (3 years)**
**Listex.info (LLC "RETAIL CONTENT SERVICE"), Kyiv (FMCG)**
Management of 300 clients, including international and national manufacturers, suppliers: SE "Lactalis-Ukraine", Danone, "British American Tobacco Ukraine", PJSC "Philip Morris Ukraine", LLC "MARS UKRAINE", LLC "MONOMACH", LLC "ORIMI UKRAINE" , JUBILEE MEAT PLANT LTD, DDS LTD, GLOBAL SPIRITS EUROPE LTD, HIPP UKRAINE LTD, ESCITY UKRAINE LTD, KERNEL-TRADE LTD, Ukraine IN PJSC ".

Operational part of the work:
• Daily monitoring and analysis of tasks in Jira for Help Desk, PH;
• Content tracking to digitize new photo products, WSH (weight and size characteristics), attributes / specification (FPI);
• Daily information support for customers working in a personal account with existing data about their products.
• Formation of reconciliations of the new and entered in base assortment.