Position: Customer Support
Category: HR
English level: pre
Years of experience: 0.5

Want to constantly develop and grow as a specialist
Customer Support
SoftServe
05/2021 - 02/2022,
Ukrainian IT company operating in the field of software development
and consulting services.
Achievements/Tasks
Support and communication with clients
Сommunicate and coordinate with other departments regarding providing support to company employees
Сommunicate with foreign counterparties in English (written and spoken) via different comms channels (email, Skype, Slack)
Quick resolution to queries and support tickets
Reporting on users' activity based

Direct Manager
Apple iElectronics
01/2020 - 03/2021, Vinnytsia, Ukraine
One of the largest stores specializing in the sale of Apple products Achievements/Tasks
Support and communication with clients Working with Google Spreadsheets Correspondence and telephone calls with clients Sales
Sales performance analysis Dealing with objections Creating constructive dialogues
I don't want to stand still