Position: L2 Customer Solutions Expert
Category: Support
English level: fluent
Years of experience: 3

I'm used to working with a lot of clients simultaneously, I had some weeks where I had to prepare 50+ projects for different clients with personal settings and requirements.

I had several cases of working with emotionally driven customers and I managed to handle their issues and problems successfully, making sure that they remain loyal clients to the company.

I also have experience of getting in touch with customers whose requests haven't been handled correctly by other customer support specialists. I managed to figure out the roots of the issues and successfully reported them to QA team, resulting in the immediate positive solution for the client.
I used to provide professional support for customers all around the word via live chats, support ticketing services, emails, etc.

Worked as L2 Support Specialist for various Web services as well as mobile applications.

Also worked as a delivery manager, setting up the product for the customers and monitoring the performance, while simultaneously providing on-demand consultations.

Took part in feedback analysis projects that were focused on improving customer experience. Have experience publicly presenting those to the management and other team members.

Have decent troubleshooting and QA experience.
I want to be a part of a friendly and open-minded team with equal opportunities for everyone and open possibilities to grow and improve my own skills, simultaneously contributing for the success of my peers and company in general.