Position: Junior Project Manager
Category: Project Manager
English level: fluent
Years of experience: 3

Main achievements:
became a manager of the French-speaking customer support department;
shared duties of customer support department manager:
- conducting an initial interview;
- conducting trainings for new employees.
- performing Quality Control of agents’ work: listening to their calls, calling clients to receive their feedback on agents’ call, proofreading agents’ emails to customers.
I’ve just done an internship in a design agency. During the internship I studied the agency's business and design processes. Although they didn't have any projects to offer me, I gained some experience in documentation management and preparation of presentations to clients.

Skills: scheduling, communication, risk management, Agile, Waterfall, Project Charter, MVP, WBS, Gantt diagram, Trello, Jira.

Below you will find a description of my working experience.

Trainee Project Manager 
League Design Agency | April 2020 – May 2020 
Location: Kyiv

•  Studied the business process, the design process
•  Attended daily meetings
•  Attended meetings with clients
•  Made translations of presentations for the client
•  Compiled a Delivery document

Supervisor of a customer support team
SupportYourApp / March 2018 – February 2020
Location: Kyiv

•  Negotiating with stakeholders and helping vendors create a road map
•  Writing articles for knowledge base, canned replies
•  Collecting weekly reports of top issues, feature requests, product reviews
•  Performed Quality Control of agents’ work (proofreading agents’ emails to customers, rating agents’ performance)
•  Supporting software products
•  Responding to inquiries from customers and helping them to solve issues
•  Escalating product issues to the necessary department
•  Collecting database of issues and their solutions

Manger of the French-speaking customer support department 
Call Center / May 2016 - March 2018
Location: Zaporizhzhia

•  Shared duties of customer support manager
•  Conducted an initial interview
•  Conducted trainings for new employees
•  Performed Quality Control of agents’ work (listening to their calls, calling clients to receive their feedback on agents’ calls, proofreading agents’ emails to customers)
Business hours and possibility to work remotely from time to time.