Position: Customer support representative
Category: Support
English level: upper
Years of experience: 2.5

I'm really proud that I could be useful to the people on my job, helping them to deal with the issues that they struggle with.
Almost 2  years of experience as a customer support engineer at Namecheap.
 - Resolving a variety of website issues related to DNS, SSL, and hosting setup.
- Providing support with an API 
- Proficient in using Jira cards and Confluence documentation to manage and track issues
 - Skilled in documenting internal bugs and communicating with different departments to ensure the timely resolution of issues.
- Experienced in official communication with partners of the company
I expect to become a part of an experienced team where I could communicate and learn from people interested in providing a service that would be truly useful for people.