Position: Integrations Manager
Category: Product Manager
English level: upper
Years of experience: 3


In-depth knowledge of the FinTech Products. Requirements analysis. Experienced Technical Support Manager L2 (FinTech) with a demonstrated history of working in the payments industry. Skilled in Redmine, SSL Certificates, Domain Name System (DNS), Quality Assurance and Zendesk. Providing technical support through in-depth analysis and troubleshooting of complex technical issues, logs analysis, integration code review, working with API documentation, close communication with development/PO departments, bugs creation, discussing possible solutions (fixes) to issues. REST API (JSON, XML), logs analysis and associated root cause investigation, online payment processing, client-related administration and account configuration, acting with merchants and payment providers (PSP). CC, APM, HPP. Suggestions for possible fixes, creating tasks, prioritizing, task management. 

Customer Support Representative at ZONE 3000 (HOSTiQ.ua) - Full-time, September 2019 - August 2021 · 1 year 11 months

Responsibilities:
Hosting settings.
Domain’s Management.
Creating Jira bugs reports
API calls checking.
Billing operations
Investigation of the issue
Communication among different departments
Suggestions for possible fixes
Prioritizing
Task management
Requirements analysis

Technical Support Engineer at Praxis - Full-time, August 2021 - Present  · 

Responsibilities:
CRM systems and PSP (Payment Service Provider) integrations
Creating Jira bugs reports
Incident Management, communication with clients in a written form
Technical background (understanding of PHP syntax. JSON) in relation to API logs
Testing and fixing the issues associated with payment systems (FinTech industry)
Suggestions for possible fixes
Prioritizing
Task management
Requirements analysis
Huge passion to learn and develop myself, be useful for the company, achieving goals and bring outstanding results