Position: Product manager
Category: Product Manager
English level: fluent
Years of experience: 0.5

SERVICE COMPANY, SEP 2021  — PRESENT
· Successfully managed complex projects with a budget of up to 60K USD, coordinating weekly status reports, project budgeting, deadlines, and documentation to meet the required KPIs. 
· Established and curated a partnership with an Internet provider company which resulted in  $23K of additional revenue in the second half of 2022 and $8K in Jan 2023.
· Led a company website launch that increased online presence and customer engagement.
· Developed and implemented standardized reporting templates, which resulted in improved data collection and project tracking.
· Participated in a state Prozorro tender, fully handled it, and won on the first attempt. 


INTERNATIONAL IT PRODUCT COMPANY, JAN 2021  — PRESENT
· Achieved over 90% customer satisfaction rate for 2 years.
· Zero negative feedback from users I worked with for the last 4 months.
· Conducted a workshop for the team on achieving greater results during customer interactions.


CLEVERR (ex. NETFIX),  OCT 2018 — JAN 2021 
· Volunteered to conduct research about a potential business growth niche.
· Promoted to a middle position in half a year due to significant impact on the team's success.
· Organized and hosted a training on negotiation skills for my department.
SERVICE COMPANY,  SEP 2021 — PRESENT
Project Manager (Part-Time)
A company specializing in video surveillance, security systems, electrical and internet services.

· Project delivery to the key project stakeholders;
· External and internal document flow;
· Task Manager (Trello);
· Team growing, onboarding;
· Risk management, Problem-solving;
· Assurance of in-time delivery and high quality
· Practical experience with Waterfall and Scrum.


INTERNATIONAL IT PRODUCT COMPANY,  JAN 2021 — PRESENT
Technical Support
A big international SAAS company that helps people create any website without coding knowledge. The platform has dozens of products synced with each other. I assist clients worldwide (~2/3 are from the US and UK) when they seek help in a website creation and development journey.  


EUROPEAN BUSINESS ASSOCIATION,  SEP 2019 — DEC 2019   
Intern
EBA is the biggest and the most influential GR entity in Ukraine. I was an intern in the Lobbying department. Worked on two analytical projects and one event. Successfully finished the internship while studying at university and having a 'main' job. 


CLEVERR (ex. NETFIX),  OCT 2018 — JAN 2021 
Middle Project Delivery Agent (Mar 2020 — Jan 2021)
Became responsible for coaching, mentoring, and evaluating potential team members.

Junior Project Delivery Agent (Sep 2019 — Mar 2020)
Communicated with customers and the rest of the delivery team to ensure each new order on the web platform was handled according to the deadline and budget.

Customer Support Representative (Oct 2018 — Sep 2019)
Communicated with customers from English-speaking countries via multiple channels (calls, chats, emails). Constantly cooperated with different departments: Billing, Delivery, and Sales.