Position: Salesforce Administrator
Category: Salesforce
English level: fluent
Years of experience: 10

Entered Salesforce ecosystem without any experience, but within a short period of already have 3 certificates. My role is customer success manager, but because i learn very fast shortly I was involved in various project as salesforce administrator. Currently i provide training sessions to our customers about our products and overall salesforce platform.
3 times certified Salesforce consultant with hands on experience on the Salesforce Platform and Experience Cloud Consulting. As a custom success manager i provide onboarding of our various products, make sure that everything works accordingly. Make troubleshooting, do upsell/cross sell of our products, gather feedback.
Prior to this major part of my tasks is to be part of our various project as Salesforce Administrators. As administrator my duties are setting up profiles and permissions, do various automation processes such as workflows, processes, flows. Providing analytics, creating dashboards and reports. Configuring Experience cloud pages for our clients. I also provide training sessions to our clients.
I have also an experience of Dealing Trade Support Senior Specialist in a very fast paste environment international forex broker company. As a senior I was responsible for the performance of the team, I had to make sure that all tasks are done timely and accurately. Dealt with clients enquiries related to trading investigate and made accurate replies. Made market research in order to find new financial instruments to satisfy clients new needs. I had improved existing workflows and fastly grew from specialist to senior specialist.
I have worked 10 years in Central Bank of Armenia as Economist Statistician. I was responsible for conducting various surveys both households and banks, which included training and supervising interviewers, analyzing and writing papers based on the results. Was responsible for estimating remittance flows from and to Armenia.
I am looking for Salesforce Administrator job in a company that will provide opportunities of growth, where self development is encouraged.