Position: Client manager
Category: Support
English level: upper
Years of experience: 5

My greatest professional achievement was turning around the success of my last employer's Customer Support Department. When I joined, the entire team was struggling, and we were failing to hit our quarterly goals. I was hired to help our team become more helpful. Within six months, we were achieving 20-25% above our goals, and my working plan brought an additional $16k in revenue for the company every month. 
But I feel that my greatest achievement is yet to come!
In short, I was working as a CSR for the last four years. There are some of my main responsibilities:
- Managing support tickets with financial/technical relations;
- Handling customer requests;
- Communicating with the dev team and other departments;
- Reporting results to the project's team.
Friendly team