Position: Customer Support/Sales
Category: Sales
English level: fluent
Years of experience: 4

I think the most important is to have a succsessful technique if your wok field related to customer support. Well, what can I say, I found one). Always learn something interestin and actively go thru cources on Linked In. Also passed a 7 days GO-It HTML and CSS marathon with a small project on Git Hub. But prefare to work in customer support more, coz this is also big part of success. Also I have some certificates from top managers for a great work.
Service Experience Specialist ( IKEA Ukraine, Kyiv October 15, 2021 – 2023)

Provide potential and existing customers with exceptional services.
Analyze customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness.
Work with client orders, controlling completing status, quality checking and custumer feedback analyzing.
Mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements – from purchase to product return to customer support.
Working with company internal CRM systems to store a proper data and reports regarding operation.
Supporting and issues solving via email, phone and chat.
Liaise with internal teams such as marketing, sales, product development, account management, billing, finance, to ensure that gaps in the customer experience - irrespective of where they occur in the journey – are plugged.
Raising red flags wherever the business process – billing, installation or anything pre or post sales – needs correction to ensure the customer has a seamless experience with the company
Work with the technology teams to ensure a seamless brand and buying experience with the technology- be it the brand website.
Ensuring the company strategies are aligned to the larger marketing and business goals and outcomes.

Airport service Agent (Check in-Boarding) EMIRATES Airlines Dubai                          January 18, 2020 – August 11, 2021

Checking in passengers on flights as per tickets details
Proceeding with documents, ensuring in baggage allowances and rules of flight
Coworking with international embassies and security to prevent any illegal transitions
Representing a highest standards of service as per company policies 
Assisting passengers with any queries regarding flights information or transferring luggage
Dealing with first and business class passengers, boarding them on aircraft and assisting with any kind of request
Arranging a procedure of boarding passengers at the different types of gates
Cooperating with other airport departments and ensure that operation goes smooth and completed
Guiding passengers thru the airport and providing all necessarily information about Emirates airlines and partners
Assisting disabled passengers and families with kids
After working got promotion to PREMIUM CONNECTION STAFF
I am ready for any challenges coz when you deal with them you can develop yourself and become the best version of yourself.
I don't want to work with a blockchain and bitcoin systems.