Position: Customer Support CRM manager
Category: Support
English level: intermediate
Years of experience: 1.5


Sep2015 – Apr2017	Support hot line manager/Customer support representative	RGK Call-center	Consulting clients on settlement accounts
Calculations and accruals
Maintaining CRM accounts
Consultation on general issues of company services
Client support via email 
	Poltava Ukraine

Aug2018 – Nov 2020	Activity host/Cruise staff	Royal Caribbean International cruise line	Game-shows host
Karaoke host
Dance shows porformer 
Crowd control
	Miami/Nasau USA
Dec 2020 – Apr 2021	Sales manager	Mastercall		Kiev Ukraine
May 2021 – Feb 2022	CRM Manager	White eagle	Responsibility in customer support
Handling the software that makes those interactions possible
Implementing and maintaining the software to training employees and ensuring everyone uses it as they should
Managing private information on the account by request from the agent or from the client
Daily and weekly reports (call reports / agent results report / deal amount reports)
Client support via email	Kiev Ukraine