Position: Customer Support / Technical Support engineer
Category: Support
English level: fluent
Years of experience: 7

I had a project where I had to make communication with our client. Previously, there was not quite good relationship and not as much trust, like after I began to work with this client. And as a result, customer satisfaction has increased as well



Also I am proud of myself, because I may quickly adapt to a change and think about solution of an issue if needed. I would say that I am stress-resistant, since 7 years of CS is quite a lot :-)
Had several years in a call center. Working International customers from all over the world.

Worked with ticketing systems like Zendesk, Jira, Helpdesk and have no difficulties to adapt to another one.

Have rich experience in Customer Care and Troubleshooting. Was a team leader of a small group of people (<5), preparing meetings with clients on weekly basis and had close communication.

In all the cases it was both customer and technical support based on the task we had.
For the last 3 years it was IT sphere and the other 4 - customer support via phone.

Used to work with JS, HTML, CSS.
Active Directory, Skype For Business, MS Office troubleshooting, minor network issues, Remote Assistance. 
Have basic knowledge of Java, JSON, HTTP requests.

I have no fear to speak English at all and I definitely feel this strength and confidence in myself.
The most important thing for me is to feel that my work bring success for the team (company) and it makes me happy. I would like to know company news and be a part of community.

I am totally fine with learning something new, since we are learning everyday anyway and without it live could be boring.

Please, do not offer night shifts. I used to work in night shifts and I was not happy about it, even if they could be calm, despite of the activity of American sector.