Position: DevOps engineer
Category: DevOps
English level: pre
Years of experience: 7


Product Support Engineer/ TechOps
- Securing that the agreed levels of service are always met according to the Service Level Agreement SLA;
- Following up with clients to ensure the problem is resolved;
- Providing support in the form of procedural documentation;
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues;
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
- Ability to create and update support and maintenance related documentation;
- Reporting status and progress according to the project and Company demands.

Technical Support Specialist (A2P SMS)
- Configuration and support A2P SMS platform - creating and testing new accounts, routing tables, new operators and HUBs connections; 
- Support for client’s and operator’s connections - SMPP, HTTP; 
- Interaction with customers and vendor;
- Configuration, testing, implementation new call flows;
- Monitoring and control working capacity of network equipment, service platforms and communication channels (SMPP / HTTP connection);
- Fault reporting, troubleshooting;

MCR engineer
- Television and Radio Broadcasting Company “Ukraine” LLC
Responsibilities:
- Quality control for incoming and outgoing MCR signals;
Setting up of professional equipment (IRDs, converters, servers) for reception of signals via the satellite, telecommunication and mobile networks;
- Control of the main TV switch at the TV station “Ukraine” for provision of signal delivery between the source and the end users; 
- Quick changes to the configuration of intercom system;
Control of the TV station equipment performance (antennas, converters, etc);
- Execution of preventive maintenance of MCR equipment, participation in the upgrade of the TV station infrastructure and installation of new equipment;
Light cabling works;
- Drawing up and keeping technical records (commutation charts, MCR log, shift reports).