Position: L1-L2 Customer/Technical Support
Category: Support
English level: upper
Years of experience: 2.5


Work Experience


UTC-Expert / Junior Front-End Developer
July 2020 – December 2020,  Mykolaiv
Was engaged in Front-end web development to convert data to a graphical interface, through the use of HTML, CSS, and JavaScript.

Brightech / Account Manager
February 2021 – January 2022,  Mykolaiv
Was engaged in creating and managing user profiles under Google Workspace, also was engaged in creating and configuring RingCEntral (#1 in USA telephony).


Kyla  / Support Customer Specialist
April 2022 – August 2022, Odessa


Was engaged in resolving tickets on platform HelpScout and managing user profiles under local database called PHM, generating daily and weekly reports.



GeeksForLess / Support Technical Specialist
August 2022 -  Nowadays, Odessa(Mykolayiv)

I sort requests, incoming questions in the mail, separate them from simple and specialized questions, regulate phone calls for Saint Elizabeth Health Care company across Canada