Position: Customer support Team Leader, Product Manager, Operations Team Leader
Category: Support
English level: upper
Years of experience: 8

- Team management of 40+ people;
- Successful projects with government agencies for the development of e-sports in Ukraine;
- Successful team restructuring, successful implementation of a team performance evaluation system, a full cycle of developing an organization and holding e-sport events (both on- and offline)
United tech (1.06.2022 – 4.11.2022) 
Product company 
Customer support team leader 
Tasks: 
- workflow building for b2b and b2c support department; 
- team management, to build and prepare a team for 24/7  
support workflow; 
- created 24/7 support; 
Achievements:  
- operating a 24/7 customer support department; 
- integrate a new workflow for b2b;  
WePlay Esports (06.2020 - 02.2022)
Tournament platform Operations Team Leader 
- Team management: budgeting, team structure management, KPI management, mentorship, requirements generation for the new team members and new candidates interviewing;
- Platform development: business requirements description, competitors research, support on all stages of development, feedback on releases;
- Community management and user experience: community interaction process set up, user feedback processing, recommendations on user experience improvement, community representatives' interviews arrangement;
- Communication with stakeholders;
- Crisis management;
Anzu.pro (02.2019 - 06.2020)
Customer support Team Leader
Tasks: 
- Recruited team members and built the workflow from ground up and building the customer support department;  
- Establishing a connection between the department and the rest of the company's structures; 
- Creating a KPI system and monitoring its implementation, regular analysis of the department's indicators, optimized department workflow;
- Creating and maintaining a knowledge base for the customer support department;     

Anzu.pro (09.2018-02.2019)
Product Manager
- Researched  contestor market; created functionality for the web project;  
- Composed and distributed the tasks; supervised task execution;  
- Selected temporal executors for particular tasks; / remote contractors  
- Unfolded and adjusted Atlassian products (Helpdesk, Confluence);  
- Worked on the project life cycle after release;      
-  Interacted with stakeholders.
I’ve got huge experience organizing and building workflow. I believe, that the best team is made of all kind of different people. Want to grow professionally  overcoming the challenges and bring the most awesome projects to live.