Position: Analyst / Support
Category: Data Analyst
English level: upper
Years of experience: 0.5


BUSINESS ANALYST. MARCH 2021 – MAY 2021
- Developed business processes to designate the behavior of the document management system
- Communicated with clients during our partnership
- Researched customer needs and making our system perfectly suitable for them
HELPDESK SPECIALIST. MAY 2020 – FEBRUARY 2021
- Worked with internal tickets as well as with clients problems, which couldn’t be solved on the first appeal
- Conveyed structured information on different issues to people in charge
- Worked on bug reports
SUPPORT SPECIALIST. JANUARY 2020 – MAY 2020
- Helped clients on the widest variety of issues on the phone or chat
OUTBOUND CALLS SPECIALIST. DECEMBER 2019 – JANUARY 2020
- Called potential clients to help them complete the registration and helped them overcome all the difficulties and doubts