Position: Verification (KYC) Specialist, Customer Support Representative
Category: Support
English level: fluent
Years of experience: 2


10/12/2018 – 01/05/2019 – Lviv, Ukraine
DISPATCHER – OUTSTAFF

• Distribute loading instructions to drivers.
• Interact with drivers on a regular basis.
• Handle incoming calls from drivers with questions reporting issues.
• Notify Customer Service of route changes, including delays and non-delivered orders.
• Effectively solve issues as they arise.

24/02/2021 – 27/07/2022 – Kyiv, Ukraine
VERIFICATION SPECIALIST – WIREX

• Ensure efficient KYC document review and customer verification according to the regulatory
requirements.
• Detect fraudulent documents and take the necessary actions;
• Utilize detection tools to identify fraud actions;
• Adapt to constantly evolving KYC;
• Respect the different needs, cultures and values of customers;

27/07/2022 – Сurrent – Kyiv, Ukraine
CUSTOMER SUPPORT REPRESENTATIVE – WIREX

03/2019 – CURRENT – Lviv, Ukraine
INDEPENDENT TRANSLATOR – "LANGUAGE GALLERY" TRANSLATION CENTER AND SCHOOL OF FOREIGN LANGUAGES