Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 1.5

- Investigating requests from different departments of eHealth.
- Able to write (SELECT, INSERT, UPDATE, JOIN) database queries using Microsoft SQL Server, PostgreSQL.
- API Testing using Postman (GET, POST, PUT).
- Diagnose system problems, define and co-ordinate the implementation of solutions with other development and support teams.
- Able to compare, correct, merge JSON files.
- Analyzing bugs, reporting them for bug tracking system eHealth.
- Providing prompt input to requests for information from internal and external clients.
- Able to write (relatively simple) database scripts for editing information.
- Taking part of current on assigned client product releases in Confluence (Wiki).
- Experienced in monitoring using Grafana.
- Proficient in finding in database necessary information of clients.
- Able to do test cases within the program.
Providing support for more then 3 products of medical information system, using databases, API requests, using tools like Postman, Microsoft SQL Server, PostgreSQL. Knowledge of resolving correction of information and data import issues; know how to read, edit a JSON. Understanding of Internet and web technologies. Experience working with logs, proficiency with Chrome developer tools. Working closely with IT team members to investigate and solving technical issues to provide customer experience overview. Experience in working with Atlassian products (Confluence, JIRA, Confluence, Trello), YouTrack and so on.