Position: Key Account Manager
Category: Support
English level: fluent
Years of experience: 1


I have started my path in Customer Support as an editor. My key responsibilities included: editing the papers and communicating with the clients via messages in our CRM. 

As I successfully met all of the requirements, KPI, and other goals, I was promoted to Key Account Manager. My main area of work includes dealing with VIP customers via calls, emails, and messages. 

I ensure they receive a product that meets their guidelines and leaves them satisfied with our service. In addition, I solve the issues which may occur and ensure their needs and requests are taken into account. 

I would like to expand my knowledge and develop my skills in Customer Support service. In the future, I see myself as a Team Leader or a Project manager.