Position: Customer support
Category: Support
English level: upper
Years of experience: 2

If a customer is very angry I am attentively listening to his concerns and trying to calm him down while helping to resolve the issue in the best possible way.
• Experience in creating tickets for developers using Jira
    • Successful in planning, coordination, implementation, and completion of projects 
    • Strong organizational, presentation, and customer service skills
    • Efficient team management experience, including planning and conflict resolution
    • Excellent communication and interpersonal skills
    • Ability to establish priorities and maintain multiple priorities and tasks at the same time
    • Committed, structured, and delivery-focused approach
    • Diligent and responsible approach with a strong focus on accuracy and attention to detail
    • Strong experience in translating/interpreting, and editing texts of various fields and degree of complexity
    • Practical skills in analyzing applications and errors and verified fixes, experience in estimation making
    • Strong experience in providing high-quality service to customers, experience in cooperation and negotiation with clients
My expectations are friendly staff and new technologies .