Position: Customer Service Manager
Category: Support
English level: upper
Years of experience: 3


Key responsibilities as DM:
 
• Management several projects simultaneously;
• Interaction with stakeholders and team;
• Manage the content, quality, schedule, resources and estimate project risks;
• Assess the effectiveness of each team member, conflict resolution;
• High level of responsibility;
• Experience in people management;
• English upper-intermediate level - B2 Aptis certificate

Delivery Manager
12. 2018 – настоящее время

Support TL (approve team)
10.2017 – 10.2018

Payment/Risk Manager
08.2015 – 10.2017

English Phone Operator
02. 2014 – 07.2015