Position: Team Lead
Category: Support
English level: upper
Years of experience: 4


2022 - till now - Team Lead of CRS at Helpware. 
Direct management of the company with 12 agents;
Manage Performance behavior through effective communication by doing regular team meetings, mentoring, and coaching;
Regularly reviewing and analyzing performance;
Oversee effective implementation of staffing plan and schedule adherence;
Nurture a culture within the team that demonstrates alignment with leadership principles;
Time management skills;
Multiple tasks managment;
Project management skills and client management.

2021 - 2022 Customer Support at Helpware. 

2019 - 2021 Customer Support at DataTechPro.
Worked with native Spanish speakers by phone, mail and chat, and used CRM and HelpDesk.