Position: Head of sales and service
Category: Sales
English level: intermediate
Years of experience: 11

Created a successful brand recognizable on the market and implemented many unique projects from scratch and brought several new products to the market. Increasing a customers base by 20-25% and having successful project completion rate of 95% I overfulfill sales plans every year.
11+ years of sales experience in B2B including a brand promotion, acquisition and management of large private and public projects. Experience as head of the sales department in an IT startup. Follow the systems thinking approach in regards of project management combining excellent communications and negotiation skills. Key responsibilities as a Head of sales and service: Analysis of the company's and the sales department's activities in the previous reporting period. Analysis of existing problems and development of solutions to eliminate them. Restructuring of the sales and service department in accordance with the company strategy. Formation of the sales team and hiring of employees (sales managers, account managers and content managers). Organization of sales and service department operation (training of employees, creation of scripts, etc.). Development and implementation of the motivation system for the department employees. Development and implementation of CRM system and reporting forms. Planning and forecasting of sales and service department work and risk analysis. Personal participation in sales process to priority clients. Key responsibilities as a Lead Project/Sales/Brand Manager: Customers acquisition (from a "cold call" to signing a contract). Tenders' docs preparation and participation. Development of technical documentation. Dealing with clarifications, complaints, requirements. Team scope planning and management. Project assessment and analytics. Sales plan implementation. Marketing analytics, brand management, competitors analysis, market trends, analyzing competitors, trends, new products, and the market as a whole. Assortment management, brand development strategies. Building and running marketing activities. Development and delivery management. Website development and content management. Composing and publishing press releases, news and articles. Equipment tenders participation.
I am looking for a job with interesting, complex products and tasks. I would like to work in a team of like-minded people who are constantly striving for development and success both in the Ukrainian and international market.