Position: Customer support representative/Success manager
Category: Support
English level: upper
Years of experience: 2


Working as a customer support representative for almost 2 years, day/night shifts, chat/email, ability to type quickly and solve issues, communicate with other departments, and find appropriate information fast and correct. Work both online/in the office, have experience in communication in English and German fluently and other languages with the translator. I also speak Ukrainian(my native language) and Russian. Working with Softswiss platform, have skills working in LifeAgent, Omnidesk, Helpcrunch, Jira, Slack, Skype, and Telegram. Key skills: high KPI, fast working, ability to rephrase and communicate politely, fast finding and solving issues, grammarly correct texts.