Position: Head of Tech Support Department, Director of Support, VP of Operations
Category: Support
English level: upper
Years of experience: 11

ITIL® Foundation Certificate in IT Service Management
Certification date: 2018 – present time. License ID:GR750419212VR

ITIL v.3 2011 IT Personnel Management Certificate date: 2019 – present time.

ITIL v.3 2011 IT Service Management 
Certification date: apr. 2018 – present time.

Head of IT Product Company Tech Support Department 
(Department development from scratch).

GDPR Compliance enabling for corporate products.
Сurrent:
Senior Management Position / Director of Global Support Organization
Internationally certified ITIL v.3 specialist.
Previous:
Support Manager/ Team Lead
Was responsible for:
- Support Dept organization
- Tech Support Engineers Leading
- Reporting
- Support Processes Flow arrangement


Support Level 3 Responsibilities
Was responsible for:
- Deployment
- Documentation
- Release Management
- Environment Configuration

Technologies/platforms/skills:
Oracle DBA
AWS
SQL
Web-logic administration
Tomcat-administration
Microsoft Subversion
Git\SVN
Java SE7
Mobile Platforms Support

Previous:
Head of Technical Support Dept
1. Technical Support Engineers training
2. Support Department management
3. Corporate Customer Support/ Training
4. Support Projects Management and Reporting
Support Manager, Head of Support Department, Director of Support, VP of Operations