Position: VP of Operations, Senior PM
Category: Product Manager
English level: fluent
Years of experience: 11

See above
VP of Operations, EdTech Product Company

- The team I managed launched 4 innovative products, amplifying the yearly revenue by 300%.
- Initiated the development of 5 products, seamlessly integrating them with our existing course portfolio to diversify risks.
- Managed end-to-end software and content projects, encompassing budget oversight, strategic planning, routine operations, and direct reporting to the CEO.
- Championed the enhancement and expansion of process efficiencies, fortifying a culture of data-driven decision-making.
- Directed the customer support team, ensuring optimal daily operations and superior client experiences.
- Orchestrated company-wide hiring campaigns, securing top talent in engineering, content development, and various pivotal roles.

**Key achievements:**
- Increased company revenue via the introduction of novel prep products and intricate platform optimization.
- Augmented the team strength from 10 to 50 members, enabling a surge in content creation and parallel product development.
- Sustained an impressive customer satisfaction score of 4.8 out of 5 over time.
- Elevated operational transparency by pioneering BI dashboards to keenly monitor crucial KPIs.


Project Manager at Cloud-Based Document Management system.
**Key achievements:**
- Delivered the project punctually, earning the unwavering trust of our valued client.
- Assiduously supported the client from conceptualization to a successful $2M funding round, further working together in the acquisition and subsequent phases.


Project Manager at Competency-Based Learning and Assessment System. 
**Key achievements:**
- Facilitated the roll-out of an upgraded system, empowering our client to onboard premier companies like LinkedIn.
- Cultivated and sustained a positive client relationship, laying the foundation for a long term partnership.


Scrum Master - BI app for supply-chain management​.
**Key achievements:**
- Effectively led the team to deliver an MVP of a sophisticated BI system, ensuring complete alignment with the stipulated requirements.
- Meaningful product.
- Friendly, energetic and smart team.
- Autonomy.
- Ambitious goals.