Position: Head Of Customer Support
Category: Support
English level: fluent
Years of experience: 4

- Managing over 500.000$ in crypto transactions 
- Working with World's biggest companies ( Top 30)
I have worked as a customer success manager and technical support specialist for over 3 years and also helped with the growth strategies and managing the affiliate teams.

My responsibilities included:
- Process and edit XML files
- Search and attraction of new clients,
- Preparation and placement of orders,
- Support and work with regular customers,
- Solving problems directly with customers and finding solutions,
- Onboard new users
- Requesting feedback on how to improve the product from the customers
- Managing affiliate teams and helping with the resources
- Managing duties and responsibilities of the customer success team

I have also worked as a backend developer and have bachelor's and associate's degrees in Computer Science.