Position: Support specialist/Sales manager
Category: Support
English level: fluent
Years of experience: 2

Communication & Team work

I worked with a diverse range of people, so the ability to communicate well was one of the key points to my success.
As a teacher, I excelled in giving the material in a simple and interesting way, handled any objections well and instilled interest in my classes to new students.
Additionally, it was easy for me to turn any group of students in a great cohesive team.
As a HealthCare Advocate, I was making about 50+ calls a day, including communication with clinics' representatives, insurance advocates and patients.
Besides that, I was always happy to help any team member and never hesitated to ask for support if I needed.

Multitasking & Problem solving

Being a teacher gave me my first experience of multitasking.
I created lots of teaching materials and interactive games.
Kept the progress records of more than 100 students, including individual ones and groups of 4 to 20 people.
Faced the pandemic impact and was one of the first teachers who turned the working process to online format.
In a healthcare advocacy, the main aim of work was to solve as many patient problems as I could.
I handled about 10 patient requests a day, including urgent ones and very specific ones.

High learning ability

I never stop improving my language skills, so I turned it into my hobby. I listen to different podcasts to expand the scope of my interests.
I study psychology as it helps me to understand people.
I am always into news and most recent innovations.
HealthJoy, HealthCare Advocate 
Jul 2021 - present time
Processed member requests, including contacting the insurance for benefits, billing, and other questions. Located high-rated and cost-affordable doctors and health facilities.
Contacted the healthcare providers to discuss practice details, and set up appointments.
Assisted the patients with finding specific treatments.

ESL language school, Teacher 
Nov 2019 - Jun 2021
Prepared and conducted group and individual lessons. Worked on creating new teaching material and improving the existing one.

GEM language club, SMM-manager 
Mar 2020 - Sep 2020
Managed social networks of the organization.
Promoted the company through the creation and distribution of advertising.

EDUCATION
Alfred Nobel University (Dnipro, Ukraine)
Sep 2019 - present time
The fourth year of the Bachelor of Arts in Philology, Translator and Interpreter in English, Spanish, and German.