Position: Head of Support
Category: Support
English level: fluent
Years of experience: 4

With a strong background in NGO government and extensive experience in leadership roles, I have successfully led and managed teams, optimized processes, and achieved organizational goals. As a Support Team Lead, I effectively led a team of up to 40 individuals, providing exceptional support services to clients and stakeholders. Collaborating with cross-functional teams, I resolved complex issues and ensured seamless coordination between departments. Through process optimization and performance analysis, I improved team efficiency and effectiveness.
I am currently working in LGBTQIA+ dating app on a position of Customer Support Team Lead. I have experience in the following tasks:
- Managing a team of 25 individuals;
- Optimizing processes within the team and analyzing the team`s performance;
- Recruiting new team members;
- Collaborating with cross-functional teams to resolve complex issues;
- Preparing the tasks for the development team to adjust the support tools to the product changes.

In over 3 years I hired over 50 people, built teams from the scratch, developed guides, communicated with developers, QAs, products and legal team to make sure the support team was helping the product to grow.