Position: Support Engineer, Account Manager
Category: Support
English level: fluent
Years of experience: 3

Used to work as an English teacher for a big English school network (in Ukraine) for 3,5 years, so I have great English grammar and communication skills.

Have an intermediate knowledge of written Polish and Polish grammar.
Over 3 years of general support experience.

2 years of experience in the product company, where my responsibilities included:
    - Managing customer inquiries effectively and promptly in a high-paced environment of incoming live chats;
    - Supporting customers facing software issues on macOS using remote access;
     - Providing L1/L2 support and expertise for company-developed software;
     - Guiding customers through processes, ensuring understanding of application features and troubleshooting;
     - Maintaining records of customer inquiries using SalesForce CRM;

Over 1 year of experience in an outsource company with experience as support engineer for adtech projects, including:
     - System administation for an ad tech project with over 1000 employees (Google Workspace admin, Atlassian admin, BetterCloud admin, Zoom, Slack admin as well as other corporate tools/services administartion)
     - L2 support activities for ad tech projects using Zendesk, Intercom, Azure DevOps, Jira;
     - Strong Jira set up and configuration and administration skills (projects, workflows, boards, request types and customer portal, custom fields, automation rules etc.);
     - Good data visualization skills with Tableau;
     - Basic SQL knowledge;
     - Basic html/css knowledge.
No night shifts or night work.
Prefer to work with macOS, not mandatory though.

Interested in a stable long-time project.