Position: Junior QA
Category: Support
English level: intermediate
Years of experience: 0.5

- Maintaining a superior standard of customer service
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Work continuously on a task until completion (or with the help of third parties)
- Working with internal engineers to fix the problems in real-time.
- Testing and fixing faulty equipment
- Maintaining a superior standard of customer service
- Provide technical support for both hardware and software issues to clients & internal team members
- Administrate infrastructure, including firewalls, databases, malware protection software and other processes
- Real-time support/assistance in website hosting, email and domain level supports.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Support the roll-out of new applications & systems
- Work continuously on a task until completion (or with the help of third parties)
- Working with clients/colleagues to identify problems and advising on the solution
- Logging and keeping records of clients/internal queries
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working with internal engineers to fix the problems in real-time.
- Testing and fixing faulty equipment
become a QA