Position: Technical Support Engineer, Junior Product Manager
Category: Product Manager
English level: fluent
Years of experience: 4

Apart from making our customers happy and providing the best service possible, I took on several pet projects. As one of them, I conducted interviews with my team with the goal of improving our internal tools, which was then followed by the ideation session and building of the prototype.
Later, I did the project planning work for our new internal tools development. I am also taking part in building our tools as a PM and a developer.
I contributed to the open-source Onfleet library with my work on the PHP Onfleet API wrapper and the blog post on how to use it.
I have over 10 years of experience in IT, working as a software engineer and later as a technical support engineer. During this time, I have helped companies build their products, websites, and integrations, providing excellent customer experiences. Additionally, I have pursued various pet projects and taken several classes in product management.

Now, I am eager to transition into product management. With my solid technical background, I am excited to approach product development from a different perspective and contribute my skills to building innovative products.