Position: Team Lead, Technical Support
Category: Support
English level: upper
Years of experience: 4


Team and newcomers mentoring
Working with team members on improving the KPIs
Experience Zendesk and Salesforce
Collecting and analyzing data using Salesforce and Google Suite
Mentoring team members on how to resolve software related issues on Windows OS computers
Writing and updating articles in Confluence about department's workflow
Passed internal Management School
Support Lead substitution