Position: Head of Complaints, Community lead (blockchain), Customer support team lead
Category: Other
English level: fluent
Years of experience: 6

Since I became head of the Compliance, our department became one of the most important part of the company.
I have worked for 4 years (a bit more) in the Customer Support office of Forex broker. My first position was support agent, after that I was promoted to the Complaints agent and then to the Head of Complaints department, which was my position for the last two years. My main task was to control the workflow of the complaints department, communication with our offices (Sales, upper management) in regards to the complaints handling procedure, we also checked if support office complies with the regulations, closing important complaints with the clients. We used mainly CRM + outlook for emails, slack for in company communication. For the last six months I have been working as Project Manager for the outsource company. Also, for this timeperiod I had experience using different boards (trello, monday, airtable), management system (clickup) etc.
I am looking for a big company with already established processes and workflow, and on the other hand I will be happy to work in the startup