Position: Customer success manager
Category: Support
English level: fluent
Years of experience: 11

Research, investigation and development of new markets and regions. Within 
4.5 years the company presence was expanded from 20 to 62 countries, and 
17 of them under my supervision.

Raised up from 0 to 
100% effectiveness more than 50 business customers worldwide.

Created and supported from scratch 
to implementation more than 70% of more than 2500 client requests for 
functionality improvement.
Full range of customer service related to business development, technical 
expertise and commercial communication internationally. 
 Analysis of the timing and cost of improvements for projects. Interaction with 
development department in terms of improving customer interaction with 
equipment (Youtrack, Git, Confluence). 

 Regular business trips to other countries (Europe, Asia, and Middle East) to 
hold meetings with main stakeholders and developers of residential and 
commercial properties. With this exercise, the 90% of the projects was 
approved for installation of the system including additional access control 
components.
 Full range of processes in organizing and holding local and international
exhibitions (connection, setup, training), seminars, webinars. Provided about
200 of these activities for a total amount of more 3000 people. 95% of them received special certificates of completion, as well as additional commercial 
bonuses from the company for their future work with a brand.