Position: Manual QA Engineer
Category: QA
English level: intermediate
Years of experience: 1

- Moderating the system for assessing the quality of employees' work; testing and participating in development;
- The highest level of skills in the travel business; a complete and deep understanding of all parts of the industry (hotels, airlines, agencies, operators, dms, etc.).
I have a huge experience of work in a travel company (national ukrainian touroperator). We use 1C, Mantis, Bitrix, Outlook as main tools.
Main duties at touroperator company as a head of destinations (2017-2023, 6 years):
- daily work with reports, monitorings, prices and analysts;
- daily analysis of the market and competitors to withstand fierce competition;
- finding and eliminating weaknesses in the product by improving it;
- planning strategy for short and long term prospects;
- everyday impoving the product and reputation of the company with help of own communicative skills;
- daily communication with foreign partners: regular telephone conversations, personal meetings with partners around the world (India, Sri Lanka, Georgia, Turkey, China, Morocco, etc.).;
- high level of comunication skills: with agents (B2B) at the seminars/vebinars (audience 10-500 persons), with colleagues in company (staff more 100 persons), friendship with partners around the world, few TV appearances (link under request);
- high level of resolution of difficult and problematic issues with partners and clients;
- daily mailing and communication at social networks, massangers;
- maintaining Facebook page with a theme of exotic destinations;
- planning and active participation in the company's marketing activities, constant product promotion;
- training new employees, conducting interviews.

Main duties at touroperator company as a head of department (15-20 persons, 2021-2022, 1 year):
- developed a system for assessing the quality of work of department employees (based on 1C);
- training new employees, mentoring, conducting interviews;
- full responsibility for the operation of the team with high material risk;
- daily meetings, formulation and setting of tasks, motivation of the comand.

Participated actively (more 1 year, 2020) in the development and testing of the company's new website: functional testing; testing UI/UX; meetings with devs; bug reporting (Mantis).

Course of Manual QA at "Beetroot Academy" (Jan-Mar 2023).
Good practice with Jira, Postman, Azure DevOps, DevTools; testing API (REST-JSON), SQL language (MySQL).
Basic skills and knowledge of such platforms as Test Rail, SoapUI, Git/GitHub, Selenium IDE.
Good knowledge of test theory; ability to create and maintain test documentation (test cases, check-lists, bug repports etc).

My goal is to make a great contribution to the development of IT, achieving the same great success as I did in tourism.