Position: Chief HR Officer
Category: HR
English level: fluent
Years of experience: 7

Helpware: Director of HR, EMEA
- Created process flow for new location launch: Albania, Poland, Georgia, and Uganda in 2022;
- 95% operation delivery for Ukrainian location during 2022 (500 employees);
- Supported external Company Acquisition process in the amount of 700 people in total 3 weeks timeline with voluntary attrition <3%;
- Supported smooth transfer from old HRIS (Rippling) to new HRIS (BambooHR) in terms of 1 month;
- Created Global HRIS Standards of HRIS usage;
- Supported HR matters materials for the due diligence process with successful results.

Techiia Holding: Chief HR Officer
- Techiia in TOP 5 “Innovation in HR” by Business Magazine. 
- Built centralized internal Recruitment: 220 vacancies/year closed in a team of 6 recruiters, 1.2% conversion of candidates in a funnel, 30% vacancies closed by internal referrals.  
- Implemented Quarterly HR Analytics standardized for all companies of Holding. Main Metrics: 74% Avg eNPS, <3.5% turn-over rate voluntary. 
- Standardised main HR Processes for all Holding Companies: Administration, Employee life-cycle processes, Performance, Cross-company communication etc.
- Implemented programs & projects: Succession Planning, L&D Program for TOPs, Managing Board Legalisation, Headcount Bloating control, Company Culture & Values, Corporate Portal, Company benefits efficiency, etc.
- Created a positive ecosystem for HR teamwork: Notion (HR dep Roadmaps & Wiki infrastructure), Swup HR (HR cross-company partnership & support), HR Breakfast (monthly DEMO for HR & Recruitment Teams), Weekly updates.

WePlay Esports: Chief HR Officer
- Implemented HRM System for main processes automatization and employee data keeping (BambooHR).
- Implemented HRM System for Performance Review & OKR automatization (Lattice).
- Launched main policies and HR processes from scratch: Administration, Onboarding & Adaptation, Performance Review 360, eNPS,  Rewards & Recognition, Fun & Edu Events, Internal & External communication, Offboarding.
- Innovated workgame balance:  Internal esports Tournaments for employees engagement and recognition on a regular form.

GDM Group: HR Manager
- Decreased employee turn-over rate on 50%.
- Implemented Performance review for Employees.
- Provided Satisfaction Survey Analytics and action plan according to the results.

Geneses: Head of Engagement
- Growth from HR specialist to Head of Engagement.
- Genesis IT School I&II launch and management.
Highlights:
- 10+ years experience in HR and Business Analytics;
- 7+ years in IT, 2 years in Telecom, 2 years in Banking;
Leading HR Team in the account of 30 people;
- M&A processes, Due Diligence processes participation from People function site;
- Leading company escalations: +5 new locations in 2022, avg time to launch - 3 weeks;
- HRIS launches for HR Operations, Recruitment, Employees’ Evaluations, Engagement & Recognitions. 
- Built a complex HRM function for Holding structure company with 10+ businesses, 3 head offices (LA, Kyiv, Cyprus), and 1k+ IT employees from scratch; 
- Working in multicultural (9 languages, 11 nationalities) and multigenerational team (X, Y, Z);

Personal values: Trust, Transparency, Responsibility and Ownership;
Professional drivers: Analytics, Humanity, Innovation and Data Driven decisions.

09.2021 - present
Director Human Resources Operations in Helpware Inc (BPO)
Responsibilities:
- Collaborate with Local and Global Leadership to create HR strategy with focuses on Retention, Engagement and Satisfaction;
- Create scalable HR processes to grow the company  from 200-10k employees with best employees experience on main events during life-cycle;
- Manage and develop Company People Management system: 
   • Goal settings & Evaluations (OKR/KPIs, Scorecards, process flow), 
   • Individual and team Recognition systems due to company values and achievements;
   • Develop Company Policies & Procedures, User-friendly WIKI for Management and Employees;
   • Trouble shootings and conflicts solving on different levels;
   • Regular HR Analytics: Company Structure, Retention & Attrition, Total Rewards, Absenteeism, Engagement & Satisfaction, Performance & Pools;
   • Management & HR team Couching;
   • HR function Yearly & Quarterly budgeting.

04.2019 - 03.2021 (2 years)
Chief HR Officer in Techiia Holding (Group of IT & non-IT Companies, 1k+ employees in IT)

07.2018 - 10.2019 (1 year 4 months)
Chief HR Officer in WePlay Esports (IT Media Company, part of Techiia Holding)

04.2017 - 03.2018 (1 year)
HR Manager in GDM Group (Digital Marketing Company)

04.2016 - 01.2017 (10 months)
Head of Engagement in Genesis Tech (IT Product Company)

07.2015 - 11.2015 (5 months)
Process Development Manager in Vostok Finance (Collection services)

06.2013 - 06.2015 (2 years)
Project Manager B2B in Kyivstar GSM (Telecom)

10.2011 - 06.2013 (1 year 9 months)
Data Quality Analyst, Prominvestbank
I ll be happy to be a part of:
- partnership and equality environment with great professionals;
- transparency and trust about where we are now as an organization and what we are expecting in the future;
- flexibility to accept potential new visions/practices/improvements in service and scalability in everything we do together;
- new challenges bring great achievements and new expertise, I love challenges! :)