Position: Technical Support specialist
Category: Sysadmin
English level: upper
Years of experience: 1.5

• Administration of the servers with Linux distributions Centos 7 and
Ubuntu.
• Installation and configuration of the Asterisk, dialplan writing: IVR,
voicemail, etc.  Connection of SIP trunks from providers.
• Configuration of VoIP GSM gateways: Openvox, Goip, Yeastar.
• Basic work skills with the database management systems such as Mysql,
Postgresql, Mssql.
• Technical documentation writing.
• Configuration of the virtual machines on Proxmox hypervisors.
• Understanding of TCP/IP protocols.
• Experience with CLI network tools like: tcpdump, nmap, tracetcp, etc. 
• Troubleshooting network problems on the server’s and client’s sides.
•    SSL certificate obtaining from letsencrypt using certbot
• Logs analysis
• Configuration of routers Mikrotik, TP-link, etc.
• Work skills in Jira/Atlassian, YouTrack.
• Basic knowledge of Ansible, Git, Docker and Python.
BAS-IP  — June 2022 — Current time.
Technical support specialist
Provide technical support for the clients in Whatsup chat. Configuring 
servers with company software. Remote help and configuration of BAS-IP 
intercom systems. Technical documentation writing. Zoom meetings with
clients.

CallWay — May 2021 — May 2022.
Technical support specialist
Taking phone calls from clients and answering mail.
 Solve problems with telephony complex transmit tickets to higher support
level. Training new employees.

Boryspil International Airport — December 2019 — May 2021
Engineer of special technical security devices.
Installation configuration and repairing of X-RAY scanners, stationary and 
portable metal detectors, explosive detectors and body scanners.
Driver for a mobile X-RAY scanner.
End customer support, Chat support, Helpdesk