Position: Delivery Manager | Senior Project Manager
Category: Project Manager
English level: upper
Years of experience: 11

Successful projects/programs in different domains: WEB & Mobile, Healthcare, ERP systems, Financial Markets & Trading, Telecom, Customer Service, Education, IT Support, eTicketing, Workforce Management, Problem Management.
More than 10 years in Software Project Management and IT Operations Management.

 7+ years of experience in software project management (outsource and product based companies) 
- Managing whole project E2E cycle for both fix price or T&M projects: Planning, coordination and control of project delivery process, including work with resource allocation, budgets and P&L. Managing different size development & IT teams with team leads (both: local and remote teams). 

 5+ years of experience in managing large (400+ FTEs) unit: 
- Several subdivisions, with different skills & responsibilities. Develop, implement and maintain effective internal and external Quality Assurance (QA), Continuous Improvement (CI) and exceeding Service Level Agreement (SLA) performance programs. As well as development, implementation and monitoring internal OLA’s & KPI’s, for service quality assurance.

 3+ years of experience in workforce management (50+ FTEs): IT support & field engineering teams.

Advanced internal and external stakeholder management. International vendor management.

Experienced in writing high-quality documentation (Project Documentation, RFPs, Requirements, SRSs)
I am interested in a friendly environment, in international teams or companies, with interesting projects.