Position: Technical Support Specialist
Category: Support
English level: upper
Years of experience: 8

CISCO certification and courses for database manager among others
At the moment I am in the support project for the infrastructure area of ​​the Michelin company, tools such as service now, virtualization manager, IPv4 configuration, DNS, analog telephony, VoIP, equipment maintenance and configuration, face-to-face user support , virtual and by phone, attention to tickets.  I have also been in projects for the installation of fiber optics for large telephone companies in Mexico, both in Guadalajara and Guanajuato, development from the design of the installation, complete installation (fiber optics, cabling, proper functioning tests), support, server configuration, IPv4 and IPv6 this was in the company Siete Computacionales, Beavers I was at the help desk giving support to users in person, by phone and virtual, tickest attention, I had growth and I went to the technical support position where I did preventive support in printers , Computer equipment, VoIP, analog telephony, DNS, SQLYoing, Servers, Virtual Servers, nodes, installation of antennas and cameras, field support, ticket attention, I find myself in new challenges for my professional growth
Have new challenges to learn and grow professionally