Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 4


My previous work responsibilities as a customer support agent include:
• Providing L1 technical support to users via the phone / web conferencing / live-chat / email
• Managing incoming cases via CRM / ticketing system
• Identifying the root cause of issues
• Troubleshooting L1 issues according to SLA
• Routing L2 tickets to responsible teams for resolution
• Working closely with responsible teams to ensure timely incident resolution
• Describing setup requirements and features
• Communicating with native speakers