Position: Senior account manager
Category: Support
English level: fluent
Years of experience: 5


Self-motivated, ambitious and responsible professional with 5 years of experience.

2 years of Customer Support/Customer Success experience, including 1 year as Customer Support Team Lead. 
Responsibilities - organizing and creation of the working process of the Customer support department, communication with existing customers, risk management.

2 years of experience as Account Manager in SaaS company.
Responsibilities - communication with customers on a regular basis, prolongation, risk management, customer retention and upsells.

1 year of experience in English language teaching.

Currently work as Senior Account Manager at E-commerce web development company.
No night shifts.