Position: Business Analyst, Data Analyst
Category: Support
English level: upper
Years of experience: 11


As a Head of Support Department AB Systems Co., Lviv, Ukraine 
•	Created the support department from scratch in a start-up software development company which successfully operates an AB System nationwide within Ukraine with over 5000 customers.
•	As head of the department, my duties were many and varied, including recruitment and staff training, resolution of user issues, writing user-friendly technical documentation and developing support videos to accompany new software.
•	Played a key management and advisory role in the development and testing of bespoke software for our customers and provided support to the sales team and developers team.
•	Ensured effective communication between departments.