Position: Customer Support | Manual QA Engineer (trainee)
Category: QA
English level: intermediate
Years of experience: 3

Education:
1) June/2022-present – self-education using online courses on Youtube, ITVDN, Prometheus, SheCodes, SkillsUp, QATestLab, Udemy, guru99.com, artoftesting.com, etc.
2) 2005-2010 – Military Institute of Telecommunications and Information Technologies 
Speciality: Information communication networks, master's degree.
1) January/2020 - April/2022 (2 yrs 4 mos) – Bitrix24, Customer Support Specialist
- consultation on the company's products, CRM system capabilities, assistance in customizing the system to the client's needs, basic technical support for current and past software releases,
- testing errors occurring when using the system, consideration of requests for new features, report issues to the product developers using Mantis bug tracking system, support of Bitrix24 partner companies;
2) March/2013 - November/2019 (6 yrs 9 mos) – Kyivstar, Corporate Business Support Specialist
- sales of telecommunication and corporate services, and further servicing of B2B clients,
- preparation and verification of the necessary documents (contracts, annexes, additional agreements, invoices) according to the instructions and procedures of the company;
3) September/2010 - February/2013 (2 yrs 6 mos) – Ukrtelecom, Customer Service Specialist;
4) June/2007 - June/2010 (3 yrs) – Call Center Operator