Position: ITIL (Incident/Change/Problem/ etc.) Manager/ Delivery Manager/ Process Manager
Category: Project Manager
English level: fluent
Years of experience: 2


Experienced Incident Manager and ITSO lead with a track record of success in creating and managing high-performing technical support teams. Skilled in designing and implementing systems integrations to support business processes. 
Achievements include reducing incident response times by more that 65% and implementing internal support ticket management portal. I am a results-oriented professional who can quickly and effectively acquire business needs and deliver effective solutions, without drowning in the depth of bad practices and workarounds.