Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 11


• Communication with users and technical support;
• Troubleshooting OAuth, LDAP, connectivity, etc issues;
• Manual Web App testing;
• Windows / Linux system administrator;
• GWS / GCP support experience;
• Processing of large amounts of data;
• Git;
• HTML5, CSS3, SQL, Java, Angular;
• Knowledge of scripting languages bash, vbscript, PowerShell, JavaScript, TypeScript;
• Work with REST API (Postman app);
• SCRUM / AGILE methodologies;
• Creating and managing README and user documentation;
• Creating and managing inner confluence documentation;
• Work with Adobe PS;
• Knowledge of AutoCAD / AutoCAD API;
• Advanced knowledge of Microsoft Excel;
• CMS: Wordpress.

Personal and Professional Skills
• Strong communication skills (written and spoken) and problem resolution experience (working with complex cases and disputes)
• Experience working as a deputy Product Manager
• Experience working as a deputy CTO
• Experience working as a Technical Support Director
• Experience working as a L1 - L3 support engineer 
• Experience working night shifts
• Experience working with foreign customers (China, USA, European countries)
• Fluent English and Spanish languages