Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 11


Results-oriented Customer Service manager with over 20 years of experience. Possess excellent background in Marketing and Logistics, customer relations & Project Management skills. Multilingual: fluent in English, Russian, Ukrainian.

Skills: Problem Analysis , Problem Solving, Analytical Thinking, Leadership, Self-Presentation & Communication, Negotiation and Sales.

Some of my responsibilities:

- Implemented & coordinated digitalization of existing processes (e-SI, EMC, e-BL) as country representative.
- Update & testing of used programs via creation of Users stories & exact tasks for Program developer`s Team;.
- Optimize & facilitate the Customer Service operation (order handling, compliant resolution, reporting, etc.);
- Country Supervisor of Sanction & Compliance procedures.
- Ensure the successful implementation of Marketing activities by overseeing new product launches and promotions in supporting role.
- Management of export & import Customer Service Teams.