Position: Junior Project Manager
Category: Project Manager
English level: fluent
Years of experience: 0.5

- Developed a new training system for waiters. It helped to increase the restaurant's profit, improve the service quality, and reduce the required number of staff working there;
- Speeded up customer service by applying new service standards;
- Implemented an algorithm of actions for faster confirmation of delivery orders and the paying procedure of restaurant products for take-out customers.
Restaurant "Eastman" October 2020 - June 2022
Senior waiter/manager
-Developed Customer Journey Map to improve restaurant 
products and increase sales;
-Distributed and supervised the implementation of responsibilities among the team members; held stand-up meetings, retrospectives and facilitated them. Trained and adapted new team members;
-Worked with stakeholders feedback. Based on the received information, had improved the restaurant products and services;
-Created new restaurant services and goods, controlled the delivery of restaurant products.
-Worked with risks. Solved more then twenty high risks in restaurants. 
-Leading, motivating, teaching team members.
-Solve the conflicts in a team. Worked with culture developing in the team.

Restaurant "Vino e Cicuna" September 2016-August 2020
Waiter
- Managed a team of four people. Assigned tasks between team members and reviewed their performance;
- Improved sales by 40% in personal development and had the best wine sales in the restaurant. 
- Collected stakeholder's feedback, analyzed it, and, based on that, proposed changes for service, kitchen, and bar processes.