Position: Customer Support
Category: Support
English level: upper
Years of experience: 6

During my work in previous companies I learnt that listening to the person is one of the keys for solving the problems.
Growave, Bishkek, Kyrgyzstan
Customer Support Agent (November 2022-August 2023)
• Interacting with customers via telephone, email, or online chat to provide support and information on an 
assigned product or service.
• Ensuring that appropriate actions are taken to resolve customers problems and concerns.
• Maintaining customer accounts and records of customer interactions with details of inquiries, 
complaints, or comments.
• Using knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or 
to forward to the appropriate staff

SmartLogic, Bishkek, Kyrgyzstan
Junior UI/UX Designer (May 2021-July 2022) 
• Creating user-centered designs, user flows, wireframes, and prototypes.
• Translating requirements into style guides, design systems, design patterns and attractive user 
interfaces.
• Collaborating effectively with product, engineering, and management teams.
• Incorporating customer feedback, usage metrics, and usability findings into design in order to enhance 
user experience

Emirates Airlines Group, Dubai, UAE
Customer sales and service agent (July 2019-June 2020) 
• Provide the highest level of service to sell Emirates products such as air tickets to improve the customer 
experience and increase company revenue.
• Ensure the highest standard of customer service is provided to Emirates customers, provide them detailed 
information on Emirates tariff fares and actively issue online Emirates tickets ensuring that all necessary 
airline rules and regulations are incorporated and sell related products.
• Highlight to customers the legal requirements covering their journeys such as passport, visa & health 
requirements, and other details such as check-in place and time.
• Actively enhance Emirates revenue earnings by providing options to customers on all products and services 
such as Skywards membership, Dubai stopovers, hotel bookings, and upgraded fares.
Actively be involved in suggesting new ideas and recommendations on the improvement of the service 
provided, thereby increasing revenue and ensuring Emirates success as a market-leading airline.

Emaar Hospitality Group (EHG), Dubai, UAE
Service Plus Operator (November 2014-July 2019) 
• Receiving calls from guests on the phone, taking food orders (in-room dining), and dealing with guest 
complaints, providing general information about the hotel.
• Ensure guest’s requests are promptly and courteously met.
• Attend daily briefings with the supervisor
I would prefer to work in a company with structured policy where everyone knows each other's duties and responsibilities. I don't really understand the environment where the rules change every day.