Position: Customer Support
Category: Support
English level: fluent
Years of experience: 2

I’ve been working as a content moderator for 2 years already. And my position requires me to put maximum effort into completing the main task of the day, which is the same for each day.  Staring as a level 1 agent I’ve been told to check up to 100 releases a day.  I get used to the process quite easily, concentrated on learning all the necessary rules, and managed to complete more than 100 releases a day, which led me quickly to level 2. Now after working here for 2 years, I am on level 3, sorting out about 160-180 releases a day and also helping new agents. I’ve learned to manage this task by concentrating on the main aspects, leaving out unnecessary information, and not being afraid to make errors. I believe that errors at the trainee level help to quicken the learning process and also achieve the necessary confidence to continue working well. 
Now I’m ready for the new challenges
I have been working remotely as a Content Moderator in a support company for 2 years already. I am working with international clients so that gives me the opportunity to constantly develop my English communication skills both written and spoken. 

I am interested in Customer Support position as I would like to work in the customer support field, enjoying meeting new people and making a positive difference to their day. I particularly find it rewarding to be helpful and the job satisfaction level I receive doing so makes me strive for new challenges and develop my talents each and every day. 
I am ready to make the most of my efforts to quickly tune into the working rhythm, learn new aspects of the job and provide the best customer service, which complies with the company's policy.
No night shifts