Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 2.5

- BA Lab at EPAM Academy
- Business Analysis course by IT Education Academy
- Python course by SoftServe (unfortunately could not finish due to situation at work) 
- Client Orientation course
- 'Сareer Step Lviv' Project Organizing
- Various internal company trainings on Development/Data/Business Communication
1) Sales Manager at ZoomSupport: 1.5 years
- Assisting customers via phone
- Selling 'Remote Technician' product
- Guiding through the process of payment

2) Operations Specialist at RocketRoute (3 years)
Aviation product company for private and business aviation. 
My responsibilities included:
- Customer communication
- Resolving issues in real-time. If not possible - escalating with development
- Researching information, creating tickets in Assembla / YouTrack (Jira-like Project Tracking Software) based on the findings (either bug report tickets, feature requests, QA investigation, etc)
- Communication with stakeholders
- Direct communication with users/businesses/authorities
- Elicitation of user requirements

3) BA Lab at EPAM (1 year)
Successfully completed extended BA course at EPAM and was proposed the job offering right after the end. The course consisted out of BA theory and practice. As the final test we had to work on the internal company project. In my case this was a chat-bot development.

4) Middle BA at EPAM (2 years + ongoing)
Over the course of the last 2y I've been involved on 2  logistics projects so far, one of which had been successfully completed and another one is ongoing.
1st Project: Successfully enhanced an existing legacy application with necessary functionality to ensure users are satisfied with the product.
2nd Project (Business Analyst/Product Owner): Working and re-writing the existing legacy Location Tracking application. Through the course of 1 year we had successfully integrated legacy app with the new mobile application, enhanced the API, implemented location geofencing, introduced several kafka instances, integrated with the new map providers, cleaned up the outstanding software problems, set up the new user flows and currently working on the major system development that will unify several Products under the one API.
Friendly team, interesting projects, good benefits, possibly healthcare, social package. No bureaucracy and no micromanagement. Trainings and additional perks are a big +