Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 4


Customer support representative in "TheFatChance" Retail Company.
From 12.2020 to 03.2023.
Responsibilities: Communication with clients from different countries of the world (USA, Poland, Germany, Netherlands, Sweden, Norway, Denmark) and solving their issues. Solving technical issues and finding errors on websites and in products. Working with payment systems and resolving disputes and chargebacks.

Customer support representative in the "Quest" Marketing Company.
From 10.2019 to 07.2020.
Responsibilities: Managing incoming calls, chats, tickets and customer service inquiries. Identifying and assessing customers’ needs to achieve satisfaction. Providing accurate, valid and complete information by using the right methods. Handling customer complaints, provide appropriate solutions and alternatives within the time limits.

Team Leader in the “Maximus” company.
From 06.2017 to 06.2018
Responsibilities: Preparation of employees for assignments by establishing and conducting orientation and training programs. Ensuring of planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees. Participating in administrative staff meetings. Recommending new policies, approaches, and procedures. 

Insurance agent in the English department in the "Assur" Company.
From 09.2016 to 01.2017.
Responsibilities: Cryptocurrency insurance. Interpreting from English to Russian during meetings with native speakers.
I am not interested in working in a dating agency.
I do not consider vacancies with night shifts.