Position: Quality Lead
Category: Support
English level: fluent
Years of experience: 5

Successfully completed Leadership Course.
I have experience working in different markets: USA, LatAm, and Lithuania.

Currently, I`m leading the QA function for a team of 22 Customer Support Representatives (CSRs), providing training, coaching & qualification. 

I am conducting transaction monitoring and audits to ensure that CSRs adhere to internal and/or external QA requirements, and delivering visualized reports to business partners, based on data analysis.

Previously, I worked in CSR position, troubleshooting and solving customer inquiries.

Also, I have had a considerable experience as a Health Care Coordinator, controlling home health aide visits and scheduling them. Also maintained regular communication with hospitals, adult daycare centers, rehab centers, and patients' relatives, ensuring seamless coordination of care and addressing any concerns.

Throughout my work career, I used the following tools: Asana, Click-up, Monday, Jira, Confluence, Miro, Zendesk, VoiceIP, Slack, and of course Google Docs Editors (Sheets, Slides, Forms, Docs).
I don`t accept offers with ru language in requirements, please don`t even bother.