Position: Customer Success Manager
Category: Support
English level: upper
Years of experience: 11


3 years as a Customer Success Manager at a SaaS company that incorporates neuromarketing tools and traditional survey-based research to provide an understanding of how people behave online, how they feel, and what they think and see. This knowledge helps customers produce effective marketing stimuli, engaging digital products and experiences.

My role is 1. to ensure that customers get the most out of the products and remain satisfied and loyal to the company; 2. to help the product team understand customers’ needs and issues to make the product user-friendly.

12 years of experience in Consumer Insights (marketing research industry) - both the agency and Brand (producer) side. 
My role was to deliver the voice of consumers inside the company and carry market understanding to grow the business and ensure long-term leadership. 

I am an honest, open team player. I like the synergy that happens when people cooperate together.
I don't want to get involved in tobacco, alcohol, gambling, etc. related businesses.