Position: Support Specialist
Category: Support
English level: fluent
Years of experience: 4

- optimization of the claim analysis process by decreasing full report processing time.  
- win-win resolutions while solving customer complaints
- learning product specifications in the shortest time
Experience in Helpshift, Zendesk, Intercom, Notion, Stripe. Knowledge of in-app mechanics, admin adjustments. Reporting technical issues to engineering teams. Various customer complaint analysis methods. 2 years of experience in B2b. Planned and executed user engagement complains . Good command in an office suit.