Position: Customer Support/Team Lead
Category: Support
English level: fluent
Years of experience: 3

• I had an extremely high level of customer retention due to my efficiency, good mutual understanding with clients, and project management skills;
• I managed to convince customers and get confirmation from customers;
• I received consistent monthly bonuses for outstanding results;
• I always ensured timely completion of projects;
• I guarantee that all customer requirements and specifications are always followed.
• Answering incoming chats, tickets, and emails from English-speaking users;
• Assisting customers and resolving any issues related to the company's services;
• Made negotiations with potential customers to convince them to stay with our company;
• Able to work with Microsoft Office, Trello, Zendesk, CRM, Slack;
• Asking people from other departments for assistance if I realize ain't able to resolve the issue on my own;
I'm highly organized, love to help out where needed, and be creative. I enjoy being apart of a team that feels like family, and if it doesn't, I still have no issue bringing my kindness and vibrancy to the table.