Position: Менеджер вводного урока со знанием английского
Category: Support
English level: upper
Years of experience: 6


Customer Support Representative, LUCKYTALKY Apr 2014 — Jan 2017
Kyiv
Answered inbound calls, chats, e-mails.
Helped customers place orders, get necessary information, resolve difficult cases.
Maintained internal system, controlled orders, financial correspondence etc.

Sales manager, UVOCORP / PLAGIARISMCHECK PROJECT Jan 2018 — Aug 2018
Kyiv
Handled lead generation, cold mass mailing, established first contact with potential clients.
Held product demonstrations (phone, video calls).
Maintained internal CRM system (Zoho).

Outbound Sales Manager, PRECORO Aug 2018 — Feb 2019
Kyiv
Created client database, generated leads.
Handled cold mass mailing, communication with interested companies, leading them to demonstration calls.
Held product demonstrations (phone, video calls).
Maintained internal CRM system (Hubspot).

Technical Support Representative, SOFTWARE MACKIEV Feb 2019 — Sep 2021
Kyiv
Provided technical and customer support mostly for US/CA/UK/AU - oriented genealogy software as well as other products.
Job responsibilities included first-line support (tickets, chats, remote sessions and phone calls) as well as investigating and tracking bugs, working with databases, investigating crash-logs and maintaining the connection between the software and its online services.

CV attached.