Position: Intern/Junior Product manager
Category: Product Manager
English level: upper
Years of experience: 0

Future Leaders Exchange Program Alumnus (2018-2019)

Community Service Award by U.S. Department of State (2019) - I completed more than 100 hours of community service in the United States by volunteering at one of the residences of Jefferson Rehabilitation Center (Watertown, NY). I have assisted people with developmental disabilities with daily living skills, personal shopping while accessing their community, and helping the residence staff clean and make food for residents.
Customer Support/Success Manager at a start-up product company

Nov 2019 - Now 

- Successfully addressed customer queries and concerns through the CRM system (Zendesk) in a timely and efficient manner, resulting in high customer satisfaction rates.
- Developed a repository of pre-approved scripts and templates, streamlining responses to common
customer inquiries and improving overall response efficiency.
- Analyzed customer feedback, identified recurring issues, and created a comprehensive knowledge base
of tutorials and FAQs, reducing support response times, and improving customer self-service capabilities.
- Managed the company blog, overseeing technical tasks and content creation, resulting in increased
engagement and improved brand visibility.
- Implemented effective email marketing strategies, leading to higher customer retention rates and increased user engagement.


Customer Service Representative at Home Alliance

Sep 2019 - January 2020


- Addressed inbound client calls, efficiently handling customer inquiries, concerns, and complaints with
professionalism and empathy.
- Utilized the company's CRM system to log and track customer interactions, ensuring accurate and timely follow-up.
- Achieved a customer satisfaction rating of 95% through effective problem-solving and resolution
skills.
- Collaborated with cross-functional teams to communicate customer feedback, contributing to
service improvement initiatives.
- Recognized for exceptional communication skills, regularly receiving positive feedback from customers
for providing clear and helpful information.
- Assisted in developing a repository of frequently asked questions and solutions, streamlining
customer support processes and reducing response times.
I'm looking to pursue a product/project management internship