Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 6

Obtained Senior Cloud Specialist Certification in 2019.
C1 level English command.
B2b negotiation.
Ability to multitask, work under pressure and grasp complex technological concepts.
Over 3+ years of work at an international IT company. Clear understanding of TCP/IP, networking experience, advanced troubleshooting with VoIP, dealing with carriers, troubleshooting network, interfaces, DHCP concepts.

An experienced Client Success/Enterprise Account Manager with extensive experience in account managing and consulting, contract negotiation, customer retention and quality management. Ensured an efficient, timely, and accurate delivery of solutions according to customer needs. 

Out-of-the-box thinker with entrepreneurial mindset who values trustful and open relations between people and organizations aiming to build truly collaborative environments and enable extra-efficiency. 

- Coordinating technical implementation of customer services; 
- Managing portfolio more than 15 customers ; 
- Identify opportunities and assuring its implementation; 
- Onboarding, retention, integration of accounts; 
- Building customer-vendor relationships with customers; 
- Forecast and track account lifecycle metrics ; 
- Work to meet and exceed a set of daily metrics; 
- Manage difficult customer interactions;

On a personal level, I am a passion-driven team player willing to go an extra mile to secure successful outcome of any negotiation.
Only remote work at this moment.