Position: Junior QA Engineer
Category: QA
English level: upper
Years of experience: 0.5


Application Support Specialist

Volvo Group IT
Oct 2018 - Present · 3 yrs 5 mos
Wroclaw, Lower Silesian District, Poland

- Communication with different  external customers, suppliers and partners. 
- Support a great number of dealer applications and several are business critical. 
- Responsible for keeping track on the Service Requests, keeping the customer informed and making sure that the customer is satisfied with the delivered solution.
- Support customers by handling incidents and requests
- Analyzing and resolving incidents
- Train newcomers for the German market (mentor role)
- Handle the monthly surveys result




Kiev Region, Ukraine
Field Force Management 
Mar 2015 - Aug 2015 · 6 mos

- Managing and control of document flow
- Controlling of monthly reports of medical representatives
- Preparing of invoices and control over bills payment
- Organization of corporate events ( organizing of accomodations, flights, hotel bookings, transfers etc.)
 - Preparation of presentations
- Translations of documents and ppt presentations 
- Work with CRM system ( the purchase of needed office equipment for stuff)
- Work with B2R system
- Coordination of FFD work with HR, Accountant, IT and Administration Departments ( control over sick leaves submission, gasoline usage report etc.)
- Writing of articles for the corporate issue of Bayer Magazine
- Overall assistance of the Sales team in case of urgent questions.