Position: Junior Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 0

As Social Marketing Manager at Art and Health HUB by ZELO I developed and executed creative social media campaigns that led to a 30% increase in event registrations and participation. Also I Implemented a customer support system on social media, reducing response time to customer. 

My accomplishments as Head Of Branch at PrivatBank was a proactively addressed and resolved customer issues and concerns, resulting in a 90% customer satisfaction rate and improved retention of micro-business clients. Provided expert guidance and support to clients of micro-businesses, assisting them in making informed financial decisions and fostering long-term business relationships.
Was a team leader in the project "BabyHealthyBite”. 
Description of the project: the goal of this project is to develop a user-friendly mobile application that offers valuable guidance and resources to parents and caregivers regarding healthy baby food choices and the introduction of complementary foods.
All services in one application.
- formation of the roadmap;
- organizational structure;
- project budgeting;
- mind map;
- project backlog creation;
- SOW of the project;
- value proposition;
- building customer journey map

Social Marketing Manager 
January 2023 - until now

- Develop and execute social media strategies across Facebook, Instagram
- Create and curate engaging social media content
- Analyze social media data to inform content and campaign
decisions
- Manage social media campaigns
- Build relationships with social media influencers and manage influencer partnerships
- Write copy for social media posts
- Monitor and moderate community conversations, addressing customer inquiries and concerns in a timely manner
- Stay up-to-date with social media trends and best practices, and continuously bring new ideas and suggestions to the team


Head Of Branch at a Bank
September 2015 - Dec 2022

- Organized the working flow of the branch, ensuring that all
operational processes were efficient and effective.
- Controlled the fulfillment of different standards, maintaining compliance with legal and regulatory requirements.
- Worked with legal bodies and individuals to resolve issues and address concerns.
- Consulted with clients of micro-businesses, providing guidance and support.
My expectations for the role of Project Manager:
I am not looking to be heavily involved in programming or software development aspects of the projects.
I prefer a role that focuses on project management, planning, and coordinating project teams effectively.
I expect to work collaboratively with cross-functional teams, fostering clear communication and efficient project delivery.
I am looking for a supportive environment that values professional growth and encourages learning opportunities for continuous improvement.

I offer as a Project Manager:
Strong leadership skills to effectively guide and motivate teams to achieve project goals. Excellent analytical and strategic abilities to address project challenges and make data-driven decisions. Effective communication and interpersonal skills, enabling seamless collaboration with stakeholders and clients. Organizational skills to manage multiple tasks and responsibilities, adhering to project timelines and objectives.