Position: Senior Billing Engineer, Operation Specialist
Category: Other
English level: intermediate
Years of experience: 6

Successful completion of Bakcell CBS Upgrade project.(Huawei certification).
I have more than 9 years of total experience in Telecommunication. During this period had a chance to work in 3 different positions and gain knowledge from different perspectives. 

Call Centre agent - To answer customers’ inquiries according to the related programs.Make necessary registrations via corresponding programs based on customers’ inquiry.Clarify customer’s needs, identify issues and provide solutions or alternatives.Maintain call center database and other sells additional services.Fast recognize opportunities and gaps, provide solutions or explaining about other existing features.
4 years full-time.

Incident Management Specialist - To maintain high level customer experience in resolution of complaints/incidents coming from all channels.Manage, monitor and follow up complaints/incidents .Provide business impact updates to stakeholders and leadership as required (in verbal and written form).Monitor and manage daily service level.Investigate reasons and provide solutions to any discrepancies and propose improvements.To participate in Post Mortem meetings and work with Problem and Change Managers to drive technical teams to define root cause.To ensure that Incident Management KPIs are recorded and their targets met. - 2 years full time

Senior Billing Engineer - Configure and provision the IN and Billing platforms and all related systems following relevant procedures (new IN customers, minor tariff modifications, access to service platforms and any other modifications not requiring major system modification) .Provide technical support in implementation of new services.Troubleshooting and solving customer complaints, subscriber services, signalling, traffic problems.Acceptance testing for new IN and Billing elements Provide emergency handling and support.Software Upgrades of network nodes Application System Verification.Controlling the capacity of the IN and Billing Network elements and systems.Coordinate with vendors for installation and initial system start-up and configuration as well as patch installation.Coordinate and update IN and Billing Operations Team Leader engineer with current status of the daily regular tasks and projects.Administer platform with creating users with proper access level and provide reports with active users of the platform. Support,monitor,logs check for all payment systems. - 3 years full time.

Technologies and tools: Linux, HTML, CSS, JavaScript, Oracle DB, PLSQL, MySql, PGadmin, DBeaver, Jira, Postman, SoapUI, Slack