Position: Customer Support Team Lead
Category: Support
English level: upper
Years of experience: 7

* Built a customer support department from scratch.
* Achieved an 88% customer satisfaction rating on calls.
* Conducted over 40 interviews with candidates.
* Our department saved the company more than $8 million by providing excellent customer support and persuading customers to stay when they requested a refund.
About me: My passion lies in working with people, and I thrive on creating exceptional customer support experiences.

Experience:

Customer Support Team Lead at BetterMe: Health & Fitness (May 2020 - Jan 2023):

* Oversaw a team of over 40 individuals and implemented strategies to minimize refund requests.
* Managed billing inquiries, disputes, and refund requests via phone, email, and chat.
* Developed a personalized approach to ensure customer satisfaction and analyzed key metrics to optimize the customer support department.

Senior Billing Representative at Clario Tech Limited (Jan 2019 - Aug 2020) and ZoomSupport for Business (Nov 2016 - Nov 2019):

* Provided customer support through email, chat, and phone, handling billing inquiries and persuading customers to keep the service.
* Supervised a team of three individuals.

Support Specialist at ZoomSupport(Nov 2015 - Nov 2016):

* Assisted customers with technical issues through email, chat, phone, and remote sessions.