Position: Product manager
Category: Product Manager
English level: fluent
Years of experience: 1.5

Creative and full of energy Product Manager with 1 year experience in software development and almost a year in e-commerce. In 2022 graduated in IT-management with a deep understanding of IT-products and it's creation and implementation. Looking for a great place for self-development, where I can both learn and teach.
1) Customer Support Representative (Educationsl projects company) 
Feb 2020 - Feb 2021

My main responsibilities were communication with customers in English via live-chats and emails,  working in CRM, lead generating, helping people ordering and paying online, provide refunds, problem-solving and providing help in case of emergency, share information with other company departments, taking night/day/morning shifts and helping company improving. 

2) Junior Product Manager ( SanityDesk inc. ) 
August 2021 - September 2021

At SD I was responsible for :
collecting data (both and quantitative), analyzing it, making theories and then testing them;
lead team with 3 developers and 1 designer, fully managing their tasks and workload;
managing and handling suggestion desk; 
participate and lead  both clients and departments interviews, making snapshots after with short info; 
work in Heap, Google Analytics, Google Tag manager, WordPress, Slack, Microsoft services and so on; 
develop a product based on current target audience needs ( business owners and marketers) and market situation, finding the optimal solution and implementing it; 
I would like to say, that I really enjoyed my first experience as a Product manager, and now I'm very passionate about my future development in this direction.  I truly believe that I can bring great changes and find optimal solutions.

3) Junior Product Manager ( Aurora inc.) 
October 2022 - April 2023

Досягнення:

Honestly, it was my first time starting a job with company directly working with Amazon. I spent a lot of time learning and investigating the marketplace. Once finished, I went throught big massives of data to better understand the environment I'll be working with. I enjoyed working with new tools and unique for myself programs. E-commerce required from me great skills and knowledge in sales and distribution.

At this worklace I am responsible for: 

• analyzing products and finding best solutions for customer;
• working with client's feedback and solving upcoming issues;
• collecting data and analyzing metrics in order to build up a better product;
• cooperating with other departments in order to learn, teach, find solution and share knowledge; 
•  analyze competitors sales, startegy, products & marketing in order to better build up a campain;
I'm not a person, who is afrid of any type of work. I'm open to various opportunities and looking forward to try myself at new activities. Still, I wouldn't really enjoy to directly work with sales.