Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 6

Developed a multi-month plan to increase the quality of the project
With this plan quality of the conversation grown from 71% to 90.22% in the period from 06.2016 to 12.2016
Helped blockchain customers provide their needs.
Involved in government projects
As Project manager:
Lead Quality Manager at Ukraine International airlines
Evaluation of calls and letters of employees (Ukraine, English, Russian),
transfering results to the customer;
Processing and resolving complaints from the customer and passengers;
Conducting weekly reports on the most common errors of employees;
Solving complex situations with key clients of the company
Creating scripts to improve employees' KPI.
As IT project manager:
Government projects
SPAs
E-commerce
Participating in blockchain-powered web services and ICO startups
Facilitate team communication
Resolve and remove bottlenecks
Planning and negotiation
Organizing and facilitating Daily Standups, Retro, Review, Grooming & Planning
meetings
Follow Scrum and Agile processes
Managing project in JIRA (Can administrate and setup JIRA workflows)
Follow Waterfall processes
Budget planning
Prefer small teams more than huge projects