Position: Technical Support Engineer - L2-L3
Category: Support
English level: fluent
Years of experience: 2.5


I am a Technical Support Engineer with robust experience:

- B2B and B2C support via tickets in Zendesk (managed multiple queues and product verticals using) (call\chat\email), 
- Web Application monitoring, T2-T3 tickets resolution and Root Cause Analysis 
- Documentational follow-up, communication and tracking of known issues
- Account Management and Business Analysis (both CS and customer care)
- Collaboration with Development, QA and BA teams on supporting clients’ solutions

Utilized and familiar with:

Jira, Monday, GitHub, Confluence, Zendesk, Airtable,  Miro, Technical Specification Writing