Position: Sales Quality Assurance
Category: Other
English level: fluent
Years of experience: 8


I was working as Sales Representative for 3 years. Then I was a Sales Team Lead. My main responsibilities were to provide organization of work of Sales Agents & conduct communications within the Sales department and with other departments of the company. Now I'm working as Senior Sales Quality Assurance. I monitore B2C interactions with customers (calls, chats, emails) to ensure the company's rules and compliance regulations are met, provide written feedback and quality assurance training in person, conduct on-boarding sessions and compliance training for the newcomers, conduct training and KSS for team members to ensure their professional development, conductg calibrations within QA Team, coordinate projects within QA team, their progress and results, mentoring juniour team tembers.