Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 1

I was in charge  to conducted training sessions for staff and VIP services according to international standards.
My main responsibilities included : correspondence with guests via email, WhatsApp, phone calls to satisfy all their accommodation needs and other requirements such as booking fly tickets, transportation services, booking tables at the restaurants, city tours, private jets, security guard and so on. 

My primary duties included answering questions and resolving problems from guests. As all international hotels have a special index of client satisfaction. I was in charge to report all clients feedbacks.
Ability to effectively communicate with clients, both over the phone and through email or chat. The ability to listen, understand client issues, and provide clear and understandable responses.

Willingness to learn new aspects of the product or service and update one's knowledge.

The ability to analyze problems, identify root causes of failures, and find quick and efficient solutions. Willingness to work in challenging situations and resolve conflicts.

The ability to work in a team and collaborate with other departments within the company to resolve client issues. Willingness to share knowledge with colleagues and support common goals.

The ability to manage multiple tasks simultaneously, prioritize, and manage one's time. Willingness to adhere to set deadlines and work in a fast-paced environment.

The ability to prioritize customer needs and provide high-quality service. Willingness to work with different types of clients, including demanding or dissatisfied users.

The ability to analyze data and reports on the performance of the support service, identify trends, and recommend process improvements.