Position: Operations manager
Category: Other
English level: intermediate
Years of experience: 1


Glovo, Glover Specialist
05.09.2022 – till now

-Аnalytical activity, data analysis to establish the cause of problem situations and develop possible 
solutions.
-Control and compliance KPIs for the cities.
-Working with a forecast of quantity couriers on the line.
-Making decisions on the recruitment of couriers based on KPI indicators. Registration, training, and work on an adaptation of new leads.
-Working with company departments, collecting information about establishments in cities, and 
reporting on emerging bugs and problems in couriers' work.
-Experience in tech support of couriers in real-time, solving emerging problems.
-Experience in managing processes.

JSC «Dnipro Rolling Rolls Plant», Leading Marketing Specialist
19.02.2021 – 12.06.2022

-Working to attract new customers, and supporting current orders.
-Writing contracts, negotiating with customers or with the customer's lawyers.
-Participation in tender procedures, and preparation of documents for registration at tender sites.
-Working on the calculation and determination of the cost of production.
-Experience in negotiating online and offline.
-Working with receivables

JSC CB «PrivatBank», Сall-сenter employee
2018 (5 month)

-Informing people about debt.
-Search for the causes of debt.
-Search for possible solutions to problem situations.