Position: Senior Techincal Support
Category: Support
English level: fluent
Years of experience: 2


My first technical support experience was Nextiva company. The purpose of company was providing IP telephony service for entrepreneurship and businesses in US. The responsibilities of mine were:
-setting up new accounts with Nextiva service;
-enabling various mobile features  (SMS, conference rooms, voicemail to text, etc.);
-creating fax accounts;
-working with Hipaa compliance;
-provisioning desk phones;
-changing the caller ID for outbound calls;
-taking care of porting the toll/local phone numbers;
-setting up phone menu greetings;

My second job experience was 3Shape company that is known for creating 3D intraoral scanners and developing SW. My responsibilities were:
-working with bat files;
-increasing customer’s systems performance (proceeding windows updates, SW updates, updating drivers, configuring graphic card, etc.);
-reporting bags to developers;
-following Hipaa rules and terms;
-checking HW device conditions by cross-check procedures and running HW tests;
-working with dongle license subscription;
-working with SQL databses;
I'm not interested in positions where it's mandatory to take night shifts. Also highly appreciate work schedule during business days.