Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 1.5

Fun. Working with customers, however stressful it might be stressful at times (nah) has always been a source of perpetual joy, amusement, confusion and eureka moments.
I wouldn’t mind joining the tribe of dedicated, highly-qualified tribesmen to have their profound knowledge, a wellspring of ideas and hands-on experience be imparted upon me.
Supervisor
SupportyourApp
09/2018 - 09/2019
 Created, maintained and kept up-to-date documentation on the projects.
 Provided customers with quality assistance through phone calls and emails.
 Accurately verified paperwork required from new customers.
 Managed listing of properties stock list.
 Kept track of property certificates and made sure that they have a valid status.
 Carried out quality assurance to ensure that defined standards, practices and procedures are
adhered to.
 Posted advertisements of the properties on specialized websites and social media services.
 Identified, documented and reported bugs, logical errors, flaws, and other issues within the software developed on the projects.

Customer Support Representative
SupportyourApp
04/2018 - 09/2018
 Made an average of 25 cold and warm calls per 4-hour shift.
 Created a series of tutorial images for new and existing modules in an application.
 Composed, edited, proofread and sent out tips & tricks tutorial emails highlighting features of the
application.
 Processed customer inquiries at an average rate of 30 a day.
 Entered and formatted data for pre-populated templates within the application.
I provided outstanding support for 2 projects. Being the first support agent to start working with them with practically no previous experience in this realm, I had to navigate my way there on my own. On both of them, I was given a carte blanch thus proving my ability to work autonomously.
Some of the highlights:
•	Optimised the process of paperwork verification that lead to 80% reduction of time spent on each individual case
•	Proactively participated in conceptualising new software modules to digitalise our business processes
•	Constantly exceeded KPI’s, thereby expediting achievement of goals
•	Maintained a high level of communication with customers