Position: Support Specialist
Category: Support
English level: upper
Years of experience: 0.5

After 6 months in the company, I was offered a Customer Support Head position, but unfortunately, I had to move to another town where I am living now.
I worked as a Customer Support Specialist at Azbit Limited (Minsk Office)  for almost 1 year. My job responsibilities included providing fast and professional on-line (Telegram, live-chat) response to users' issues, maintaining a high level of users satisfaction, updating the support knowledge base by creating technical articles, identifying and reporting on trends, repeated issues, and urgent bugs, responding to clients' questions on social media ( Twitter, Facebook, youtube, Instagram), processing tickets on Intercom, working with Slack, Confluence, CRM system. 

Azbit is a multifunctional crypto platform providing a full range of the market’s most wanted and most demanded services with single account access.
Azbit Financial Ecosystem:
-Crypto Exchange
-Bank Institution
-Investment Platform
-Electronic Payments
At the moment I'm looking for a remote full-time position, preferably without phone calls, day and night shifts.