Position: Solution Designer/Solution Engineer/Configuration Engineer/Solution Analyst
Category: Support
English level: upper
Years of experience: 11


QUALIFICATIONS AND SKILLS
-	Issue/bug verification (reproduce issue and create report for  3d-level support (developers)) as Support specialist
-	Troubleshooting (more than 10 years)
-	Solution design, solution analysis,
-	Work with technical  documentation (FRS, development, blue-prints and release documentation)  
-	Teaching, consulting and writing manuals for users.
-	Knowledge of in-house Warehouse processes. 
-	Installation, configuration and software support on servers and PCs.
-	Knowledge of software development process and lifecycle
-	Bug-tracking system (JIRA), Kibana (logs) and Confluence (documentation), Service Desk, Request Tracker.
-	SQL, Excel VBA, basic knowledge of HTML, CSS
-	Strong analytical and planning skills
-	Ability to work autonomously under conditions of multitasking.
-	Solving problems alone and in collaboration with other teams.
-	Contract Logistic
-	Warehouse management system, ERP.
Please note that I'm not a System Administrator, not a Service Engineer who will fix your Windows or update your Skype. I'm a Solution Engineer and use to work with cases which  not covered  by standard guides, check the reason of different errors, identify BUGs, update documentation for end users.