Position: Customer Support Agent
Category: Support
English level: upper
Years of experience: 6

Grew up from a regular call center agent to a senior online services representative in 2 years. 
Cross and up-selling good results.
I have been working in customer service for the past six years at telecomunication company.  1. Handling chats/tickets/customer queries in social media by On-line assistance.  2. Providing technical support via phone whereas needed.
3. Supporting users, reporting bugs.