Position: Assistant
Category: Other
English level: fluent
Years of experience: 1.5

One of the best is, I believe, multitasking. I am always able to be involved in different work projects as well as to study.
1) Customer support representative at GoIT

- Supervising 4 study groups in the program “Full Stack Development”
- Supporting more than 40 students from the USA
- Attendance, homework and academic progress control
- Responding to student inquiries related to timetable, study program etc.,
addressing complaints, collecting feedback
- Providing technical support
- Communication with the groups` teachers and mentors
- Creating and sharing links for lessons, lesson recordings
- Updating training platform LMS

2) Customer Care
The London School of English

- Informing new clients about the service we provide;
- Supervising Young Learners and Adults Departments
- Payment Control
- Attendance Control
- Signing contracts
- Making Certificates
- Maintenance of current business clients

3) English Teacher
IT Deep Inspire

Teaching general and IT English to IT company employees online.

4) Internship
Marketing and communication manager, TV-presenter

- Initiate research, development, and implementation of new marketing programs,
including direct mail, corporate sales, social media marketing, advertisements,
andother initiatives.
- Creation of promotional products such as logos, brochures, product fact sheets.
- Writing concepts for talk shows, campaigns and projects.
- Reading the news, moderating talk shows, undertaking relevant background
research, writing scripts, interviewing guests.

5) Community outreach manager 
Swiss Red Cross, Project HELPFUL

- Establishing and maintaining contact with the Ukrainian community (digital networks).
- Needs analysis: Identification of the most urgent questions of the refugees and support offers in the area of migration/integration.
- Maintaining of digital orientation platform for refugees with protection status S (HELPFUL) and its regular updating.
- Networking and contacting associations, listing their offers.
- Answering direct questions of the refugees in a Telegram channel (more that 500 questions answered).
- Preparation of content information of different kinds(image, text, video) in Ukrainian, Russian and German.
- Translation of texts from Ukrainian/Russian into English/German.