Position: Customer Service
Category: Support
English level: fluent
Years of experience: 3

- Good listener  
- Assertive
- Emphatic
- Customer-friendly
- Strong communicative and persuasive skills
- Conflict and complaint resolution
- Adaptability
- Resilience and work under pressure
- Excellent time management
- Critical thinking and problem-solving
- Team player
TIKTOK INLFUENCER CAMPAIGN
House Of Marketers | 30 April 2022 - 30 May 2022 Pitching
- influencers to do the campaign Updating client on progress
- Contact between client and influencer
- Make sure deliverables happen on time
- Work with Google spreadsheets and documents,... Research to
- find the right influencers

VIRTUAL ASSISTANT
Zaazu The Label | August 2021 -March 2022 
- Back office
- Social media management
- Creating reels
- Customer service (answering DM's and E-mails) Handling the returns
- Planning shootings (booking models to locations in Bali) Assisting in shootings


NURSE
Organisation for Home Nursing Wit-Gele Kruis in Sint-Truiden, Belgium
November 2020 - May 2021
- Provided nursing services and basic medical support to patients of different ages, backgrounds, and diverse medical conditions. Assisted patients with their daily activities, and aimed to provide emotional support through communication.

-Regularly approached difficult cases, including terminal patients, drug and alcohol addicts, verbally and physically abusive, depressed and deeply troubled individuals and their family members. 

-For the critical cases of medical assistance, communicated with doctors and the medical team to organize and manage the treatment and medication plan, and delivered it to the patient.

- In total, assisted over 400 individual patients, often under high pressure, e.g. sometimes 30 patients in four hours.

- Learned to easily deal with impolite, anxious, disrespectful, aggressive behavior. Among learned approaches are quality communication and establishing the emotional connection to identify the root cause of the issue.

- Learned to de-escalate critical and challenging situations, complaints, and complex emotional and psychological circumstances, and to adapt accordingly.

- Earned excellent reputation in the medical team for calmness, patience, and the ability to establish an emotional connection with the patients.

- Found satisfaction in the rewarding experience of helping people.

CATERER/ MANAGER
2013 - 2019
T Begijntje - Brasserie/Bistro in Sint-Truiden, Belgium
- Provided broad client assistance, including taking and delivering orders, resolving conflicts and complaints, and managing requests on the phone.

- Participated in the brasserie’s administration and planning by making orders to food and catering suppliers, arranging the stock, and organizing shift schedules for the employees.
I am open to new opportunities and very eager to learn new things.