Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 5

Decreased churn from 5% to 2% in 2022 by working on customer engagement, extra value creation and by finding creative solutions to challenging problems.
Initiated and managed the creation of a discount policy for 1 subscription term only. This brings over $50k/month of extra revenue to the company.
Organized and led the upsell training for the international customer success team & onboarding team (for 15 people). 
Consistently overachieving upsell & upgrade quotas, in 2022 Q2 and Q3 made 200% of the upgrade quota and generated $50k extra ARR by proactively reacting to customers' pains and offering solutions in-lined with company offerings.
Was actively involved in creating of the Executive Business Review template, which is currently used by the 15 members of the global CS team. With Business Reviews, calls and via emails could switch over 15 clients from the 1-month subscription to the 6- months and 12 months subscription pre-payments.
Have 2.5 years of SaaS customer success experience with renewal and expansion focus, and over 5 years of delivering customer satisfaction. 

Managed high -touch clients with  high-touch customers with $320k+ in annual contract value. 
Have strong up sales and negotiation skills, a client-oriented mindset, have Customer Success certification.
Located in the US (Eastern timezone) , so will consider only legal employment in US
Thanks!