Position: Customer Support, Customer Success Manager, Customer Representative
Category: Support
English level: fluent
Years of experience: 5


Currently I'm working as a Customer Support Representative and a Team Lead simultaneously.
As for now, my responsibilities include:
 Maintain inbound and outbound cases via phone, email and in the system itself
 Help with resolving payment issues
 Work in the system: receiving,
monitoring, processing and tracking orders (process inquiries, control the accuracy of order delivery or control that orders completed according to the set standards, deadlines and customer’s needs)
• Assign tasks to employees, oversee and assess their progress, conducting performance reviews
• Provide guidance and feedback to employees when needed
• Use problem-solving and troubleshooting skills to ensure that all team members can identify root causes and take fast effective action to resolve the problems in hand
• Responsible for meeting shift production goals
• Insure industry rules and policies are followed.
Also, I have worked in Sales and my responsibilities were following:
 Presented, promoted and sold products to existing and prospective customers
 Established and developed positive business and customer relationships
 Determined pricing schedules for quotes, promotions, negotiations
  
 Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem
 Provided accurate, valid and complete information by using the right methods/tools
 Kept records of customer interactions, orders, processed customer accounts ,file documents

For more details, I will be glad to provide you with my CV.