Position: Customer Operations Executive
Category: Support
English level: fluent
Years of experience: 3

- Was able to triage and reduce the number of customer interactions by setting up a chatbot, help center and optimizing our website
- managing a small team
- My average satisfactory score based on customers' reviews has increased to around 90%. I also got a lot of positive feedback from a lot of users. 
- learned about more than 20 different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.
- lived and worked in the US, Germany, Vietnam for more than 3 years
Hi! I am an enthusiastic Customer Operations Executive with more than 3 years of experience working for a big international web company. I am a skilled communicator and listener with a knack for remedying conflict and keen organizational skills which allow for the effective delivery of outstanding service. My main goal is to maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.
I am looking for an opportunity where I can grow as a professional and individual. It's important to have a place where I can develop new skills and master the ones I got. I don't want to do monotonous work. I am up to lead new ideas and take a higher level of responsibility for the product and its development
- no night shifts