Position: Customer Support Agent
Category: Support
English level: fluent
Years of experience: 2

Knowledge of Unity; Chess player; PC knowledge; Communication Skills, Prediction of potential outcomes (The logic of thinking); Strategical thinking.
I have gained valuable experience working abroad in three countries: Germany, Saudi Arabia, and Poland.

EMPLOYMENT HISTORY

Customer Support Agent in such companies:

1)	Proxy-Seller Company (15.06.2017 – 31.10.2019)
2)	OXOIX digital agency (27.05.2022 – 31.10.2022) 
3)	Genesis - High 5 Casino project (13.12.2022 – 01.08.2023)

•	Worked to achieve high customer satisfaction rates by providing optimal customer service.
•	Helped to increase customer return rates by providing excellent customer service at all times.
•	Provided superior customer service to clients by addressing all questions and concerns.
•	Worked with Customer Service, Verification, and Product Development departments to enhance overall customer experience.

Sales Manager, Ukrintech (May 2020 — Feb 2020, Kharkiv)

Design and production of different equipment for laboratories, factories, etc.
•	Effectively utilized knowledge of inventory control and management.
•	Helped to increase customer retention by striving to create wonderful customer experiences.
•	Brought forth a service-oriented attitude dedicated to the customer experience.
•	Remained goal-oriented and self-motivated.

Croupier/Dealer, Bombay Kyiv (Oct 2021 — Feb 2022, Kiev)

Online casino and live-streaming.
•	Served as a friendly, hardworking, and punctual employee.
•	Organized and prioritized work to complete assignments in a timely, efficient manner.
•	Maintained a positive attitude despite any hurdles.
•	Brought forth passion and enthusiasm, resulting in favorable outcomes.

Team manager in such companies: Brunautal West/Ost; Rhenus Logistics.

1)	Brunautal West/Ost (05.05.2016 - 02.08.2016)
2)	Rhenus Logistics (11.01.2017 – 08.04.2017)


•	Worked well independently and on a team to solve problems.
•	Acted as a dedicated team leader and took action when necessary.
•	Worked well independently and within a team setting.
•	Promoted team-building skills and fostered positive team relationships.

Supervisor, Restaurant ''Sparkle''
Jul 2021 — Oct 2021, Riyadh, Saudi Arabia

•	Reported any malfunctions or safety issues.
•	Delivered inventory reports in a timely fashion every week.
•	Maintaining the morale and performance of the team at a high level.
•	Remained punctual and professional at all times.
•	Brought forth the ability to plan and effectively manage time.
1) Seeking a company that values professional development and encourages continuous learning.

2) Desire a positive work environment that promotes teamwork and mutual respect.

3) Expect clear communication channels and constructive feedback for personal growth.

4) Strive for work-life balance and a supportive, inclusive culture.

5) Look forward to opportunities for advancement based on performance.

6)Value fair compensation, comprehensive benefits, and workplace safety.

7) Aim to contribute to a diverse and inclusive workplace.