Position: Support
Category: Support
English level: upper
Years of experience: 10


Position: Technical support Team Leader
 Duties: coachings, team work organization, participation in meetings, reports composing, KPI reports as well, multitasking and dealing with difficult situation, helping my team to manage requests from the customers if they require, etc.

FTP clients

phpMyAdmin

MySQL (basic commands like mysql dump and import; create and show tables; analyze and repair tables; drop, insert, change, set etc.)

Putty (standard commands like whois, host, host -t; dns ns.server.com, ssh connection, symlink creation etc.)

Trellix interface

Wordpress structure(basic) and interface

Cpanel

Salesforce basic knowledge of administration

service desk

WHM

WHMS

Jira

Manychat

e-mail clients and mail protocols (Thunderbird, Outlook; pop/imap/smtp)

MS Office