Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 1.5


Head of the sector
ARCE Contact Center
01/2022 - 05/2022, Key responsibilities
Writing fin-forecasts for projects by month. (Planning income and spendings for projects).
Salary calculation for the project team.Introduction of the work motivation system.
Analysis and presentation results of projects to the stakeholders.
Daily communication with PMs of projects: control over the development of projects.Resolving conflicts between the client and project manager.
Project manager
ARCE Contact Center
12/2020 - 12/2021, Key responsibilities
Project planning (scope, timing, project roles, budget).
The technical organization of the project (development of technical tasks for the creation of CRM systems, online statistics, automatically reports).
Conducting regular meetings and presentations for the client.
Daily communication with project team, tasks setting, monitoring each task, team training).
Daily monitoring of projects KPIs and budgets.Quick and effective resolution of projects problems.
Provide the project documentation: formation of billing, acts of completed works. Control over the payment of bills in time.
Staff trainer
ARCE Contact Center
01/2020 - 11/2020, Key responsibilities
Create training programs (about the project, types of clients, a client orientation, conflict resolution). Prepare learning materials.
Conducting interviews and training sessions for employee.
Customer Service Agent
ARCE Contact Center
08/2019 - 12/2019, Key responsibilities
Providing customer support (by phone, e-mail). Resolution of customer issues and complaints.