Position: Customer Service Manager
Category: Support
English level: upper
Years of experience: 5


Summary
7 years experience in Customer Service and Support.
Last jobs:
1. PROJEKTOR Creative&Tech Online Institute
Customer Support Manager  (April 2021 - December 2021)
Detailed counseling of students, respecting the company's "tone of voice" on social networks and messengers, by phone, answering emails.
Mandatory participation in all work conferences and daily reporting on the work results.

Thanks to my work, the workload of managers who came to work on Mondays was relieved; most customer requests were resolved within two hours - as a result, the number of course sales increased and satisfaction with the product and the company as a whole increased.

2. Green Country English School for Kids and Teens
Office Manager (April 2014 - June 2017)
Recruitment of children for basic and additional courses.
Meeting office guests, communication with clients (parents, children).
Full support of children during their studies, assistance to children and parents in solving any issues, including force majeure.
Full support of the office, work with finances.
Writing articles and publishing them on the website.
Uninterrupted and highly productive work of the office was ensured even on weekends and during vacations. I learned to be multitasking, friendly and ALWAYS smiling, as well as to create a positive atmosphere in the office, under the conditions of an incredible amount of work.

I am currently actively looking for a job. Most of all, I want to improve my language skills (English and German) and develop in EdTech - from customer support manager to project manager. Or from HR Assistant to HR Manager.
But I am also interested in a job/internship in another field of activity - for example, large sports companies, publishing, IT, insurance, marketing, etc.