Position: Customer Service and Success/ Account Manager
Category: Support
English level: fluent
Years of experience: 11


Dedicated Customer Service and Success Manager skilled in customer care, account management, support and product assistance. Proficient in responding to customer complaints and finding solutions, customer request management and providing product analysis for customers. Specialize in facilitating customer satisfaction by connecting and communicating fluidly. Experienced with B2B and B2C international client relations, German- and English-speaking markets.
I am proficient in English, German, Ukrainian and Russian and during my work with customers, I developed good skills in handling problem cases, advanced software, digital technologies, and interpersonal skills.
For the last few years, I have been mostly working as a customer success manager for some digital software and eCommerce projects.
My general work experience and skills allow me to promptly and professionally perform tasks and provide effective interaction between customers and the company. The main objective of my job is to always listen to customers attentively and suggest helpful suggestions to resolve the matter in a way that is satisfactory to the customer and the company I represent.