Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 4

1) Reduced user registration time from 24 hours to 3
seconds.
2) Increased the growth of new customers by 2.3% through a referral program for users.
3) Reduced the percentage of unverified homework from
27% to 1% by changing the issuance of unverified HW
and introducing a new notification system for mentors.
4) Gathered the requirements and fully described the
technical task.
5) Kept the documentation up-to-date throughout the
project's existence.
6) Reduced the churn rate by 11.5% through the
implementation of onboarding systems.
7) Reduced the percentage of orders with the status
"Cancelled" from 49% to 20% through API integration.
8) Increased the number of potential clients by introducing a function that allowed the company to cooperate with any online store.
worked in: edtech, e-commerce, and CRM fields.
My main responsibilities were:
- Communication with related teams and developers.
- Communication with stakeholders, understanding and
identifying their needs.
- Finding solutions to optimize systems and work processes for inside users.
- Analyzing and gathering user requirements.
- Developing and maintaining documentation of requirements.
- Business process modeling.
- Managing a team of 7 specialists.
- Mentoring business analysts from other projects about
writing documentation.
- Organization and holding of PBR
- Hypotheses testing.
- Planning of sprints and releases.
- Prototyping.
- Backlog creation.
- Presentation of the team on the sprint review.