Position: Customer Support
Category: Support
English level: fluent
Years of experience: 4

In my current position I have managed to increase the revenue by delivering virtual meetings of high complexity. 
In regards to my personal development I have improved my knowledge of the events specification, leadership and organizational skills.
A specialist with about 5 years of experience in the customer success field;
- fluency in English both orally and in writing with excellent communication skills;
- good background in linguistics and project management, with strong attention to
detail and superior organizational skills;
- good knowledge of Spanish.

At my previous job as a customer support specialist, I was responsible for:
- assisting clients with any questions they have about our software via emails / over the phone;
- providing tutorials for the customers on how the system works;
- creating tutorials;
- helping customers to apply changes in their accounts;
- referring customers to other departments if needed;
- dealing with difficult and VIP customers. 

At my current job I am responsible for:
- supporting online conferences and meetings;
- filling client platform with branded content;
- helping customers to create and finalize video presentations;
- supporting backend video infrastructure involved in the delivery of Videoconferencing MCUs (5300, 4500);
- working as a livestream specialist (using Knovio, OBS);
- moderating interactive meetings; 
- leading a team of 4 people;
- managing and overseeing virtual events of different complexity.
I have a great capacity for teamwork, organization, and mastering technical skills, so would consider both technical job and job where the communication skills are of top priority.