Position: Support Enginner L2-L4
Category: Support
English level: intermediate
Years of experience: 5

Quick integration into the team and the project. The ability to see the relationship between the little things and prevent errors before going to production. Ability to read old code and write documentation on it.
Technical Support Engineer L3-L4 (IVR)
Telesens/Kyivstar (contract) | Jan 2021 - Apr 2022
- study and deep dive into the new complex IVR system
- support and development of new modules for IVR
- development of backend high-load services with a throughput of 3-5 million subscribers per day
- 15 year old legacy code refactoring
- work with IVR, VisualBasic 6.0, XMLDOM, SQL, JSON technologies
- start learning C++

IT Tech Support / Help Desk Manager
Rohan meat processing plant | Jan 2018 - Dec 2020
- Made friends with a large team of the enterprise by quickly responding to
- requests for breakdowns and troubleshooting.
- Participated in the process of production automation at the enterprise.
- Increased the number of workstations from 112 to 215.
- Experience in supporting a large number of pieces of equipment (more than 300 PC's and 100 printers). Provide technical assistance and support for computer systems, software, and hardware & mobile devices both on-site and remotely.
- learned to explain in simple language technical things to an ordinary user thanks to working with remote users of branches

Self service payment kiosks repair
AlfaPay | Feb 2016 - Dec 2017
- learned to quickly identify and fix hardware PC problems in snow or rain
- learned how to smooth out conflict situations face to face with customers dissatisfied with the company's service
I want to learn and grow together with people who know their business. I hate bureaucracy, a million pieces of paper and solve problems through tenth hands. I love the straightforwardness and clear terms of reference.