Position: Support Team Lead
Category: Support
English level: fluent
Years of experience: 1.5


I have been working as a Customer support manager in Depositphotos for 1,5 years. 

My main responsibilities are: 
- Responsible for ensuring great customer experience (channels - online chat, ticket system, mail, phone).
- Set tasks in JIRA for developers according to the feedback.
- Communicate with customers via Live Chat and consult on any topics according to the tech, billing, licensing, files format and other problems. 
- Help with the TAX forms, requested documents, transferring accounts issues and so on. 
- Provide customers with the organization’s service and product information.
- Manage administration, communicate and coordinate with internal departments.
- Find a win-win solution to make the clients satisfied about working with our company

Working with such software as: 
- LiveChat, Zendesk, Binotel, Zoiper
- JIRA, Odoo
- Gmail, Excel, Google Docs
- Company’s Admin system
- LightShot, TeamViewer, Skype, Slack
 
I would like to grow as a Specialist using my current skills and knowledge + getting new ones to be more involved in the company’s extension and improving process. 
 
Interesting in the positions of: 
- Support Team Lead или Support Supervisor
- Technical Account Manager
- Business / Product Analytic
- Customer Support Analyst
- Customer Support Executive
- Onboarding Specialist