Position: support specialist
Category: Support
English level: upper
Years of experience: 3

Flexible, very quick learner, communicative, ready to start something new,I can find a common language with people
2020-2023 IT company "Ciklum" over 3 years of expirience  in the support industry
worked as a team leader since 2022 
• organisation of team work
•communication with customer, maintenance of working documentation, work with Jira, mentoring for newcomers, monitoring and improving KPI  to manage team efficiency, daily reports regarding the work process and KPI
• active communication with other departments to solve customer technical problems.

2018-2019 IT company "Devabit" Data entry specialist
• Entering information into the computer;
• Verification of entered data and correction of errors;
• Calculations and analysis of results
- don’t take night shifts
- no phone calls (only chats or tickets)