Position: Junior QA Engineer
Category: QA
English level: basic
Years of experience: 0.5


06.2016 - present
Favorit Sport
Head Of Call Center QA Department
Management of the process of developing, implementing and improving the customer service quality assurance system.
Making recommendations for optimizing and improving the contact center performance.
Monitoring and evaluation of employees' performance.
Employees' performance analysis and evaluation of the contact center effectiveness.