Position: Head of Support / Support Delivery Lead / Customer Care Team Lead
Category: Support
English level: fluent
Years of experience: 10


Experienced team lead with more than 9 years of work in the realm of Customer Care/Support/Success in a major product IT company and 5 years of team management/leadership of teams from 4 to 20 people. I have experience building the highly successful team from scratch and setting processes and flows based on the company's priorities, principles, and values.

As a Support Quality Control team lead also developed standards and KPIs for measuring the Support team's performance and level of service provided to customers.

More info can be provided in my CV upon request.