Position: Customer Support
Category: Support
English level: upper
Years of experience: 1.5

C# Basic Certificate (2022).
Business Analysis Certificate (2022)
I have an experience in customer support sphere since I have worked as customer support representative for more than a year and a half changing 3 different companies and projects. 
As a customer support representative I had experience in the e-commerce and crypto verticals.
At my previous job I acted as an operator (communication with the client by mail, in tickets and chat, collecting and transferring the collected information to the relevant departments, writing reports and filling in the customer database), a representative of the sub-department for checking the quality of the work of the entire department (proofreading the answers of operators in various communication channels , filling out relevant tables, solving open cases, working out shortcomings with operators), shift senior (training operators (interns), helping operators and QC, compiling and filling out tables, maintaining communication with other departments of the company).
I am currently looking for opportunities to use and improve my customer support skills I have acquired during my whole experience in the sphere.