Position: Customer Support Manager, Customer Support Representative, Customer Support Engineer
Category: Support
English level: fluent
Years of experience: 7


Dedicated support engineer with over 7 years of experience specializing in customer support & success for international software companies. Motivated to bring the best results, maintain customer satisfaction and contribute to company's development.

Looking for leverage of my communication and management skills, professional growth and gaining new experience.

EXPERIENCE:
- CUSTOMER SUPPORT REPRESENTATIVE / SOCIAL MEDIA AGENT (SOFTWARE MACKIEV) 2016-now
- FREELANCE WORK AS CUSTOMER SUPPORT REPRESENTATIVE (ONLINE GAMING WEBSITE) 2015-2016
- CUSTOMER SUPPORT REPRESENTATIVE at “FOSA INTERNATIONAL” (ONLINE GAMING WEBSITE) 2012-2015
other - GREEK LANGUAGE TUTOR, WAITRESS, RECEPTIONIST/HOUSEKEEPER

Main responsibilities:
- taking/making calls, answering clients via chat, via email
- selling experience, creating special offers to attract clients
- promoting the company’s products and creating a positive customer experience
- handling complaints and issues, finding the best quick solutions to satisfy customer’s needs
- maintaining financial operations, dealing with payment questions
- creating a knowledge base and self-help resources available to customers
- creating the learning materials for new support agents
- managing company's Facebook page and covering information on social medi, improving product's reputation on social networks to attract new customers and creating a positive image of the product
Would prefer a job with a flexible schedule own schedule (or where I can choose the hours I want to work) and no night shifts.