Position: Senior Support Representative
Category: Support
English level: fluent
Years of experience: 4


Senior Support Representative / Billing / Got Your Back Support
June 2019 - Present, Ivano-Frankivsk | Ukraine

Promote efforts aimed at improving current Support Department processes through a culture that fosters continuous improvement and innovation;
Communicate with management to understand the department’s goals and ambitions and deliver them to the team;
Manage, motivate and develop Support Department team
Monitor and evaluate the team’s progress by analyzing relevant department metrics;