Position: Business development manager
Category: Sales
English level: fluent
Years of experience: 3


08.2017 - 05.2018 
Customer support specialist in gaming field
Supporting German- and English-speaking customers by chat by explaining to them everything related to the product.
Onboarding new customers and educating them on how to work with a product
Updating customer details in the CRM system.
Document and track user interactions, including details of inquiries, complaints, comments, and actions taken.
Identifying bugs, errors connected with the product and transfer it to the engineering team

09.2018 - 04.2020 
Roadfreight manager
worked within freight forwarding
Sourced and identified leads appropriate to the European market 
Daily work with CRM for inputting new customers, invoicing and tracking of the business efficiency
Ensuring that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.

04.2020 - 10.2022 
Head of Polish logistics department
Effectively created my own team of office workers and drivers, with hierarchy of responsibilities
Developed an interest bonus system for employees
Worked with auctions from the start to the sale to the end user
Acquired, engaged and accelerated high potential customers
Working with leasing companies
Identifying opportunities for cost reduction, material flow improvement and business development.
Daily work with CRM program to ensure the business efficiency

10.2022 - 12.2022 
Sales manager of edible oils
Looking for new customers on Linkedin
Follow up on new business enquiries
Own the sales process from lead generation to closing the sale in the French and Greek market
Own all customer contracts – their completeness and accuracy, policy compliance, timely delivery of oil

12.2022 - till now 
Business development manager
Lublin, Poland 
Successfully contracted new field of container trucking customers from Germany
Successfully contracted new intermodal cooperation customer from Italy
Started working with the UK market in the road freight field
Participation and introducing company in leading world's trade fair for logistics, IT and supply chain management
Recording all new potential business activity in the contact management system and maintaining the data regularly.
Buying of new trucks and working with leasing companies
Developing eco-driving policy in the company, introducing new strategy of tracking and education of the employees
Daily work with CRM program to ensure the business efficiency