Position: Operations Manager / Administrative Director
Category: Other
English level: fluent
Years of experience: 9

- Launched an autonomous office in Kharkiv “from scratch” and scaled the company from 7 to 35 people;
- Set up and ensured reliable information transfer process between top management located outside of Ukraine and employees;
- Raised the overall level of satisfaction with the company (up to 8.89 out of 10) as well as employee loyalty to the company  (the average employee tenure is 3.3 years);
Experience overview:
- 7 years on the position of a COO
- 2 years in Sales & Business Development
- 1 year in marketing

7 years of experience in operations management combined with 2 years in sales gave me a profound understanding of how major business processes work within a company. I’ve had a chance to be involved in various aspects of the company’s operations including strategic product planning, development & delivery, HR & recruiting, legal and accounting support etc.

As a COO my main job was to oversee all of the non-tech processes in the company. My main responsibilities included:
- Launching and scaling an office in Kharkiv; 
- Defining and setting long and short term goals for the company;
- Acting as a liaison between top management (located outside of Ukraine) and employees;
- Setting up and supervising the work of administrative and HR departments (4 employees in direct supervision); 
- Setting up and managing accounting and legal processes;
- Preparing and managing monthly budgets and expense reports;
- Forming employee benefit plan, setting up onboarding and offboarding processes;
- Building a strong family-like corporate culture with high retention rates.