Position: COO, Delivery Director, Head of PMO
Category: Other
English level: fluent
Years of experience: 7

• Run a framework that makes the organization scalable
 • Increased the unit profitability by 15,5%
• Increased client satisfaction by 23%
• Increased retention by 41%
• Proven track record of successful projects/programs delivery for top enterprise organizations worldwide (50+ FTE direct)
Senior IT manager with 10 years in IT, both in product and outsourcing companies (200+, 1000+ FTE), with extensive experience in building, optimizing, and managing teams/processes/company expertise, operations and strategy.

Areas of expertise and responsibility:
• Operations (P&L, CF, GPM, etc.)
• Presale/Discovery
• Governance
• Integration/Transition
• Business processes
• People management (hiring/firing, development/coaching, performance evaluation, conflict resolution)
• Scope/Risk/Change/Stakeholder management
• Portfolio management
• Process development and automation
• Closure
• KPI/OKR/MBO setup, monitoring and control
• Waterfall, Agile, Scrum, Kanban, SAFe
• Conflict resolution and problem-solving within multicultural diversity 

Domains:
E-commerce (SFCC, SFSC), CRM, marketplace, healthcare, live scoring, iGaming

Certifications:
PMP, PSM I
Yes:
• Best practices management
• Work within an international environment
• Remote option

No:
• Micromanagement