Position: COO/Operations manager
Category: Other
English level: upper
Years of experience: 6


Strategic Business Restructuring: Spearheading the Division of a Company into Independent Entities, and Orchestrating Seamless Outsourcing for Development Communication.
Rebuilding of Development processes in general of the IT team according to SDLC;
Jira process implementation for SDLC;
Reorganisation of the Risk management department and further management of the department (team change, new processes of Risk monitoring, Client onboarding);
Reorganisation of the Support team and further control over the processes improvement;
Implementation of new processes of communication between the Sales, Support and Risk department;
Implementation of Jira processes in HR, Finance, and Incident management;
Implementing E‑documents system, Risk management system;
CRM settings for Risk Department and Support Department;
Selection of candidates for Team lead positions such as Project manager, Product manager, Team leads and Head of departments, Marketologist, HR, Recruiters, AML, KYB, and other positions;
Reorganisation of the HR department and further management of the department (team change,
new processes of Onboarding, Offboarding, Performance review creation);
Reorganisation of the Recruitment department and further management of the department (team
change, new processes of Onboarding, Offboarding, Performance review creation);
Sales planning, and control over them;
Budgeting;
Sales to enterprise‑level clients;
Negotiation with top management;
Finding all the key persons who make a decision;
Contracting;
Upsale;
Creating a motivation system