Position: Senior Account Manager, Team Lead
Category: Marketing
English level: fluent
Years of experience: 8

Other experiences:

Customer services officer at bank Audi:
•	Professional meetings with customers which reflect the brand name of the bank.
•	Attend all customers' calls and provide them services based on their needs.	
•	Speed reaction with the customers' needs and dealing with their problems and complains.
•	Well trained to cross the products and services by the bank.
•	Exceed my targets and provide support to my team members.
•	Organize meetings with group of customers and introduce the bank's products by brief presentation to extend long relation between the companies and their staff with our bank.
•	Improved my products knowledge by attending courses.
 
Compliance Officer At Bank Audi:
•	Monitor customer's profile through "Know Your Customer "in order to detect any missing information.
•	Review and verify, on a sample basis, KNOW Your Customer forms for opened accounts to verify the accuracy and quality of the data.
•	Monitor customer's transactions mainly on cash, checks and transfers that match up with the constraint in order to detect any discrepancies and to check the compliance
•	with the Bank's internal policies, the Anti?Money Laundering legislations and the Central Bank regulations.
•	Monitor and detected suspicious cash, check, wire transfer, trade finance instrument and loan transactions across all business lines.
•	Monitor all transactions on high risk accounts.
•	Ensure compliance with Anti Money Laundering policies and procedures.

Customer Support Officer At Opteck:
•	Dealing with clients' inquiries via live chat, email and telephone and answering their E-Mails.
•	Provide information to clients regarding the Company's platforms.
•	Assisting clients with queries and questions.
•	Resolve product and service related issues promptly and professionally.
•	Promoting available products and services to clients.
•	Providing all relevant information to clients regarding documents and materials for becoming a client.
Senior Publishers Relation Manager at Admitad:
•	Searching and identify suitable clients and negotiate new profitable accounts.
•	Ongoing management, maintenance and growth of existing accounts.
•	Optimize campaigns and develop new campaigns.
•	Preparing weekly reports on performance and activities.
•	Analyzing and reviews of ongoing campaigns.
•	Achieving and exceed monthly targets.
•	Accounting key clients.
•      Taking care of the team, guiding them, help them with their queries and needs, exchange info & ideas, maintain progress reports.
•      Keep track of various tasks of the team.
•     Delegate tasks to the team members, including myself to achieve MEAN goals.