Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 2.5


Business Solutions Analyst HR/PY (October 2018 - December 2022):
		Acting as a single point of contact & functional relationships manager for several  markets on HR- & Payroll-related processes;
		Liaise with IS/IT resolution teams to address technical failures;
		Support markets with improvements and new legal requirements;
		Assist users to ensure trouble-free usage of SAP solutions;
		Coordination of user acceptance testing;
		Work closely with operational departments on sustain and implementation activities;
		Escalation, Change & Release management (ensure on-time system upgrade across both testing & live environments).

User Management Specialist (May 2016 – October 2018):
		Identity & access management;
		Remote user support & issue root cause analysis.

Service Desk specialist (March 2016 – May 2016):
	hardware provision & installation;
	remote troubleshooting & technical support.