Position: Avia sales manager, Customer support, Amadeus GDS, Air tickets manager, Booking manager
Category: Other
English level: upper
Years of experience: 5

I have valuable experience in the following:
Customer support manager in the travel segment for 5 years.
Amadeus (Basic, Central ticketing), Amadeus Content rail, Amadeus Ukraine Hotels and Cars, Galileo (Basic), IATA Portal/BSP Link (Billing and Settlement Plan), BMP (Business Management Platform), individual desks of such carriers as SkyUp, Bees Airline, Ukraine International Airlines, Air Moldova, Condor, FlyDubai, Lufthansa (SPRK), Olimpic Air, Emirates, Galileo (Basic), BSP (Billing and Settlement Plan), BMP (Business Management Platform), etc.
Mozilla Thunderbird, Intercom, CRM, IP telephony, Slack, Facebook/Instagram, Viber, Telegram, Whatsapp and many more resources.
Hi, my name is Dee (29 years old). I live in Odesa, Ukraine 
My native languages are Ukrainian and russian.
My English level is B2 - Upper Intermediate, but I work and improve my language skills daily.   
For the last 5 years, I have worked as an airline ticket sales specialist and customer service manager. 
I sold airline tickets all over the world, as well as provided insurance, less often hotels and transfers.
I was fully engaged in customer interaction (via Intercom, email, Telegram, Viber, Whatsapp, IP telephony, Facebook/Instagram, etc.) and directly communicated with carriers, from booking/refund/reissue of tickets and additional services to website issues.
I work mainly in Amadeus GDS and in individual airline desks/platforms. I also advised people on border crossing conditions before the full-scale Russian-Ukrainian war. I am a confident PC user, able to find the information I need and learn new programs quickly ‍ 
I am willing to learn.
Doing work for a pittance, Dating, Scam