Position: Team Lead, Quality manager
Category: Other
English level: upper
Years of experience: 3


I have experience as a Content Moderator for a year, where I was responsible for reviewing and moderating user-generated content, enforcing safety for the online user community, and identifying issues and trends in the community.

Following that, I worked as a Team Manager for two years, leading a team of content moderators, coordinating day-to-day activities, providing supervision and direction to subordinate staff, and managing staff schedules, recruitment, training, and performance evaluation.

Currently, I work as a Quality Manager where I develop and implement quality control processes, supervise staff, evaluate internal moderation processes, and ensure that products meet existing standards. I also gather product feedback, continuously evaluate and optimize moderation performed by a human and AI-powered automated system, and report to upper management on quality standard issues.