Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 1

For the last 7 months my KPI was never lower than 83%
Customer Support Representative with 9 months of experience in the field. I'm consulting the clients about the accurate use of the application and the website, performing troubleshooting and resolving the technical issues via call, updating the clients trought E-Mail about the status of the problem. Right now I'm working in SaaS product IT company, that offers software development for the logistics industry. The position involves strong product knowledge, accountability and reporting bugs in CRM (SalesForce)
I would preffer the day shifts (9-5) and strictly EMail-based communation with the clients