Position: hr business partner
Category: HR
English level: pre
Years of experience: 4

- I have implemented the contractual process in the Production department
- I have created a document and a chart for  crew training department about the amortization of the cost of training on dismissal, monitored the process and regularly informed the management.
- I have developed educational material for the department, a training schedule, introduced testing based on the acquired knowledge, updated the Observations Checklist and monitored calls. By changing the format of communication with clients on external and internal resources, I have increased the number of messages, comments and positive reviews, which led to an increase in the overall rating among competitors
- I have launched a customer support service from scratch; developed instructions and a training schedule for the department; participated in personnel selection; full adaptation, support of a healthy moral climate in the team; optimized the work of the department (supported the efficient work of personnel, developed and adjusted motivational programs; monitored the quality of service and the fulfillment of company standards according to job instructions); formed a base of loyal customers; improved online sales (cross-sell and up-sell, referral programs (together with an Internet marketer), bonus system)
- Coordination and moderation of internal trainings
- Training reporting
- Document management
- Drawing up a monthly study calendar
- Organization of the employee training process (compilation of lists, groups, training orders)
- Compilation of reports on employee training, preparation of analytics
- Support of internal trainers
- Budgeting of personnel costs, control of costs and their optimization
- The reason for dismissal: the employee’s return from her maternity leave
- Coordination of internal training: (gathering participants, preparing the audience and handouts, booking training classrooms; providing classes with the necessary materials; preparing presentation equipment and materials; ensuring the availability of methodological materials for each training course)
- Coordination of external training: (gathering participants, conducting negotiations with the provider, sending invitations to participants, etc.)
- Organizing purchases of souvenir and printing products, office supplies
- Document management (training contracts, purchasing related training materials for training, payment planning)
- Reporting on training courses (feedback questionnaires, collecting and systematization of post-training
feedback; monitoring attendance, filling groups, identification of reasons for reduced attendance, feedback with the students to improve the effectiveness of the organization of the educational process and its conducting)
- Registering students for events in the Learning Management System
- Communicating with the employees regarding training organization issues