Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 2


I have an experience in communicating with a variety of English-speaking clients(USA, Canada) due to the fact that during almost 2 years(1y11m) I have been working as a Customer Support Representative(English desk) in Customer Care Department of a call center for a company that sells medicines and vitamins all over the world. My work schedule implied night shifts only, because of the difference in time zones with USA and Canada. 
Unfortunately, there wasn’t room for growth with my previous employer. Nevertheless, this experience let me acquire useful skills such as: high level English writing and speaking skills via inbound and outbound calls and emails(informing customers about their order details, asking for providing us with some information related to customer’s order, answering customer’s questions and requests, consultation about company’s products and policies), as well as working with tickets and doing fraud-check in CRM system(OTRS), working with Google tabs and Excel.
I’m looking for a new position with a company, which we will assist each other to achieve all our goals at work and professional skills.