Position: IT support$ IT monitoring engineer
Category: Support
English level: fluent
Years of experience: 5


Assist customers with remote (phone and email) troubleshooting of issues ranging from networking to hardware failures.
Provide technical support to internal data analyst teams, as well as to authorized service contractors providing field support to our customers.
Manage the installation of Warren Rogers equipment and the implementation of our services.
Organize and maintain IT resources, equipment databases, etc.
Lend IT support in areas such as device configuration, device management, cybersecurity, programming, and analytics.
Support IT infrastructure including desktops, laptops, tablets, software, phone system, POS system, and VPN/internet access
Keep current systems updated and running smoothly by performing routine maintenance and upgrades
Have a vehicle to make store visits on a regular basis (mileage reimbursement)
Monitor a help desk ticketing system, troubleshoot issues, and provide excellent support to all end-users
Communicate effectively with Sports Basement employees by setting expectations and providing timely updates until issues are resolved
Identify support trends and escalate issues of concern to the Senior Administrators
Configure new computers and assist with hardware and software installations
Set up user accounts and permissions for new users
Instruct users about computer, software and network usage and maintenance
Help roll out process and systems changes, training users, and easing adoption