Position: Customer success/Product team
Category: Other
English level: fluent
Years of experience: 2

We were the team of four with zero experience and built the whole Support team procedure by ourselves, implemented well-run onboarding and working procedures. Now Support team is twice big, operating 24/7 with average response time never going higher than 4-5 minutes on busy shifts.
Besides that, created both email and on-site onboarding using third party application, managing promotions.
Joined the current startup on very early stages when there were only 7 people including me. We built 24/7 Customer Support team from scratch and increased the response time from 2 hours to 2 minutes. Currently working as Head of Customer Success in the Product team managing and improving communication with customers through the product.
Would love to work in the product company, preferably in English.