Position: Операційний менеджер, Адміністратор офісу, Менеджер по роботі з клієнтами
Category: Support
English level: upper
Years of experience: 6


-	Providing full administrative support to clients (accepting and sending correspondence, organizing meetings, purchasing, etc.)
-	Helping the customers with their business needs 
-	Providing information about company products and policies (offices,              co-workings, business world membership, virtual offices)
-	Collection, filling out, and control of the base of documents such as agreements, acceptance acts, inventory lists, additional agreements
-	Communication with customers about NPS
-	Holding meetings to renew cooperation
-	Helping the customers with online Accounts: quick tours, description of the functionality of the main sections, helping with sending quarries to Global Help Desk
-	Organization of successful solution of various issues
-	Report issues to the IT and financial teams for further resolution. Escalating tickets. The control of the resolution of the tickets according to SLA.
-	Sales of the company products 
-	Billing responsibilities: raising invoices, control of client payments, control of payments to vendors, description of payment methods, support in communication with the global finance department, debt control
-	Work with vendors
o	making regular purchases for clients and center (office supplies, catering, technical supplies, cleaning, maintenance)
o	creating an offer with different options and prices by client request
o	finding  new vendors, communication with them about cooperation
o	organization the vendor registration into the global company supplier base    (collecting documents, filling forms)
o	checking the company Ukrainian supplier base upon request from Global Cost Control Department

-	Sharing customers feedbacks with the Director, Area Manager, and Team Lead