Position: Integration engineer
Category: Other
English level: upper
Years of experience: 6

Successfully developed and configured a few dozen of marketing campaigns using UI-based flows (Amdocs Pontis CRM system), tested and launched projects of different complexity.
Successfully worked and builded the integrations using IConduct Cloud Integration Platform.
Integration Engineer (5 months +)
Working with Workato and IConduct integration platforms

CRM system configurator (2 years 4 months)
Working on the telecom project:
- Successfully developed and configured a few dozen of marketing campaigns using UI-based flows (Amdocs Pontis CRM system), tested and launched projects of different complexity.
- Configured an integration with different channels of communication including, but not limited to: message services, mobile application, helpdesk, voice bot, website, used for customers and employees.
- Used SOAP and REST protocols, SQL for analysis of the customers' journeys through the different campaigns' flows and eliminating possible errors.
- Assistance with the integration business logic building.
- Took part in both phases of switching from the previous billing system to Ericsson BSS.
- Introduced newcomers to the system peculiarities.

Integration Engineer (1 year 7 months)
- Communication with customers to explore their integration needs (business process and API investigation).
- Assistance with the integration business logic building.
- Integration implementation using IConduct cloud integration platform.
- Configuration of the data transfer within and between different systems (CRM, ERP, HR and reporting systems, databases).
- Helping QA team with bug research and eliminating.

Application development and software testing specialist (1 year 3 months)
- Worked with MS SQL databases to create and maintain a variety of company reports.
- Translated business data into informative reports and dashboards.
- Participated in launching projects for different departments work automation.
- Internal CRM system maintenance, changes implementation and further testing.

IT System Analyst (3 months)
- Working out and discussion of customer's requirements.
- Creation of use cases and user stories of separate modules of the program.
- Verification of compliance with business requirements.

Data Analyst (1 year 5 months)
- Worked with MS SQL Server databases to create reports.
- Participated in the "Credit Factory" project testing together with the credit policy department.
- Developed and maintained the reporting package project.
- Analyzed the obtained data to improve the system's performance.
New opportunities, new knowledge and development