Position: Technical Support Engineer
Category: Support
English level: intermediate
Years of experience: 6

Certificate of completion Front-End Development, Beetroot Academy

Certificate of completion  Responsive web design courses, freeCodeCamp
PocketBank
Technical Support Engineer
Apr 2023 - Present

HivePress
Technical Support Engineer
Dec 2022 - Present

Approach X
HTML Developer
May 2021 - Jul 2021

Inqud
Technical Support Engineer
- Interaction with the product;
- Product Systems Monitoring;
- Bug reports;
- Sorting and initial registration of issues in the JIRA ticket system;
- Writing instructions for managing systems;
- Setting up privileges in the client management system;
- Receiving information from clients;
- Providing customers with instructions on how to use the company products;
- Helping clients solve problems accessing our systems and websites;
- Updating and using relevant knowledge;
- Collecting as much information as possible about the problem, trying to solve it on your own, or transferring it to developers / DevOps / system administrators.
Feb 2021 - Present

ESports Tech Limited
HTML Developer
Nov 2020 - Jan 2021

Idea Bank (Getin Holding S.A. group)
Specialist of the technical support department with business clients
Jan 2018 – Jan 2021
• ensure positive client experience through high-quality service and communication, thereby attaining client retention;
• handle client service or support-related incoming requests;
• respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation, and follow-up;
• research and resolve each client interaction to their utmost satisfaction;
• resolve incidents and fulfill requests through Tier 1 support;
• determine and record inbound requests and ensure customer issues bear proper notation.

Customer Services Specialist
Jan 2017 – Dec 2017
• quality communication and customer service to ensure a positive experience;
• resolve incoming requests from customers;
• provide requests for support to various departments if the issue is not within your competence.
Only remote work, without night shifts.
Part-time, startup, or project work.
 
Self-motivated Support Engineer with a middle level of experience working on multiple projects. Passionate and hardworking with a penchant for meeting deadlines. Interested in a role with a company promoting best practices and offering diverse customer projects.