Position: Business analyst
Category: Business Analyst
English level: fluent
Years of experience: 8


Risk Management System Implementation
* Reduced operational risk and enhanced compliance metrics through implementation of an advanced risk management solution.
* Increased stakeholder satisfaction by developing impactful use case, activity, and process flow diagrams via utilization of Unified Modeling Language Tools such as Microsoft Visio.
* Contributed to successful adoption of new risk management system by creating training manuals for shared services and control functions team.

Enhancement of Mobile Application
* Drove revenue growth and expanded customer base by increasing mobile orders.
* Augmented customer engagement by enhancing e-commerce website performance through comprehensive analysis and improvement.
* Enabled seamless implementation of application by delivering training and support to end-users, addressing inquiries, and remediating complex issues.

Rewards Application Enhancement
* Slashed claim resolution time and maximized customer satisfaction by streamlining the filing missing point claims process.
* Ensured excellent quality and seamless functionality of rewards application by developing test plans, cases, and scenarios.
* Attained surge in charitable contributions through rewards application by incorporating point donation feature, fostering enhanced customer involvement.