Position: Customer Support Lead
Category: Support
English level: fluent
Years of experience: 3

During the 6 months managed to get my team to be on the 2nd place out of 10 instead of 6th/7th before. Kept positive atmosphere and high performance even during peak season.
Created successful support department from scratch within 3 months
1st job: dispatch/sales manager in logistics company. Working with carriers and customers to get the freight.
2nd job: customer care coordinator. Helped clients with locating a proper provider for their healthcare/advising and explaining about their insurance plans.
1 year as TL: managing the team of 15 people, reports, 1-1s, quality assurance, performance improvement plans, interviewing, onboarding, training.
3rd: As Support Lead for social networking platform. Created support department from scratch within 3 month (form for feedback, own CRM system for feedbacks and reports processing, guides, rules, team structure, overall workflow)