Position: Customer support
Category: Support
English level: upper
Years of experience: 0.5

- during my work, I managed to attract a total of more than 25 leads, which were successfully closed and went on to work with the company;
- personal support for two large deals worth over $200,000;
- solving difficult situations with clients;
- Increased sales by 20%
For almost the last 2 years I have worked in related positions as a sales manager and lead generator for marketing companies. My duties included prospecting and communicating with leads according to the customer's given requirements. As a sales manager, I also had to do a full product presentation, deal with customer objections, create scripts for communication and work with CRM systems. It was a full support of the clients during the whole process of working with them and directly after the conclusion of the contract. I had to feel and identify clients' needs, so I was constantly improving my NLP skills, which helped me to improve my communication with the clients. I have an understanding of the psychology of English-speaking clients and experience in the European, Asian and American markets. Now I would like to try a new direction but still have a great desire to help people. Lately in my spare time I have been studying programming on my own, namely Java.