Position: Technical Support Specialist
Category: Support
English level: fluent
Years of experience: 1.5

- After 2,5 month was promoted to Second Team Leader positions and extended responsibilities to managing 10 sales agents, creating individual goal-reaching plans for each month and stimulating education on 30-minutes regular morning briefs;
- Led 10+ successful API integrations with foreign companies' developers (Australia, New Zealand, Tanzania, Moldova, Ukraine, etc) according to American legal and compliance rules.
- Spanish - Upper-Intermediate (B2)
1. Customer support representative (L1-L2)
- Advising international agents (banks) on technical quieries of MoneyGram system via different communication channels
- MoneyGram software testing and finding bugs
- Maintaining software documentation and manual in actual state
- Generating tickets for dev team
- Nighttime troubleshooting in case of emergency

2. Second Team Leader
- Negotiating with European/Canadian investors market
- Consulting clients on company’s services via multiple channels
- Managing and coordinating team of 10 sales agents
- Cooperation with legal and compliance department
- Assessing reports, monitoring calls, and analyzing support department's performance