Position: Quality Assurance Engineer
Category: QA
English level: intermediate
Years of experience: 1.5

Built a highly functional customer support department. 
Completely planned and built testing processes in the company.
EXBASE.IO 
August 2021 - February 2021
Head of Customer Support/Software Tester in Cryptocurrency exchange, crypto wallets and payment system platform
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• Managing Customer Support department; Selected and Interviewed potential candidates for support agent position; Providing trainings and guidelines for new support agents; built internal work processes for the department; wrote job description documentation; monitoring support agents' work, providing customer support.  
• Testing new features of the platform, new products and coordinating testing with external parties; reporting bugs, testing bug fixes, training/mentoring new software tester.

May 2021 - August 2021
Software Tester/Customer Support Agent 
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• Performed functional testing, regression testing, tested new features of the platform, new products; reported bugs, tested bug fixes,
• Wrote test documentation: test strategy, test policy, test plan, checklists, test cases, test reports, bug reports.
• Coordinated testing with external parties.
• Provided development team test reports and feedback on product functionality, UI/UX.
• Checked bugs reported by users.
• Provided customers with live support, performed crypto-fiat exchange platform administration, did quick search for issue root cause, provided fixes, coordinating work with other platforms (payment systems, counterparties).
• Monitored platform work and ensuring stability and quality of services provided
I would not like to work with gambling and betting.