Position: Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 5

1. Created a support team from scratch.
2. Created SOPs and workflows, contract and business documentation for a startup company.
3. Created a wiki for a company sales team.
Throughout my career, I have gained extensive experience leading teams of customer support professionals and ensuring exceptional customer service experiences. I created support teams from scratch including interviewing, test task checking, training, onboarding, coaching, and many more. I used data provided by a client to create bespoke reports, and trackers and automate the process of tracking.  I've worked with G-Suite, Slack, Zendesk, Confluence, ClickUp, Notion, monday.com, and Trello. 

For the last year I've been a Chief of Administration in a startup company with the following responsibilities (but not limited to):
* Managing and supervising the day-to-day operations of departments, such as Admin, Finance, and Customer Support;
* Hiring, and contracting;
* Financial reports for the CEO;
* Collaborating with other teams to implement policies and SOPs;
* Team evaluating performance;
* Overseeing financial transactions: collecting invoices, tracking the payments;
* Planning and managing the weekly sprints;
* Managing of G-Suite, all subscriptions of the company.
I would like to continue my career path as a Customer Support Team Lead and develop my skills to become a Project Coordinator and Operations Manager.