Position: Lead Support Manager
Category: Support
English level: upper
Years of experience: 7


Single point of contact for any IT related inquiries in the locations under responsibility(1.3k+ employees/2 offices/different projects with their policies and procedures). 
Communication point between Production/Operations depts./contractors and IT 
Handling escalations
Site Manager responsibilities(compliance with customer requirements(from blocked websites, up to creating isolated networks, as well as isolated premises)).
Supervisory duties: determining personnel requirements, setting schedules, delegating tasks, and ensuring that the team has adequate resources to complete their jobs.
Coordination and implementation of the IT dept. projects. 
Managing HelpDesk teams including, hiring, training, evaluation, communication, and guidance. 
Interviewing, training, and supporting HelpDesk representatives(tier 1-2).
Change Management/License Management/Procurement 
Training conduction(monthly) for the company's novices.
Creating tech. docs on demand