Position: Junior QA Engineer
Category: QA
English level: pre
Years of experience: 9


Technical support engineer, Kyiv
Customer support and consulting - L1, L2 - chats/Jira;
Administration of the company's products;
Assistance in integrations, testing with Postman;
Error detection, log management - transferring information to the testing and development;
Department, tracking the path of the task from fixing the error to the final response to the client;
Writing technical specifications, reporting a defect, and passing the defect to the developer;
Conducting final testing after bug fixes;
Writing documentation on the use of the company's system - interaction with the development department;
Carrying out work on transferring resources to other domains - Cloudflare and hosting
administration, transferring resources to other domains, setting up SSL, checking the work -
conducting regression testing and filling out checklists;
Making changes to the company's existing websites - working in Elementor, HTML;
Final testing of the layout and functionality of the sites - links, adaptability, compliance with the
requirements;
Work with SQL database

ABM Cloud(Retail), Customer Support Specialist, Kyiv
SEPTEMBER 2018 - MAY 2020
 Monitoring the correctness of data exchange; consulting users; responding to customer requests;
 Analyzing detected errors and their causes; registering requests to developers;
 Providing assistance to consultants in the implementation of design work;
 Writing methodological documents;
 Training of users
 Conducting regression testing of the product, fixing defects, writing defect reports

Yanser Group , Recruitment Manager, Kyiv
APRIL 2017 — SEPTEMBER 2018



COURSES
- QA Manual from GlobalLogic, Prometheus
- HTML\CSS, JavaScript, Prog.kiev.u