Position: Customer/Technical Support
Category: Support
English level: upper
Years of experience: 4

I have experience in project vision, advertising on Google/Facebook.
I have good communication skills. I also constantly develop new technologies and improve my skills
7 months
Techical Support - Noosphere
Job responsibilities:

 - Consultation of foreign clients on company standards. (English,         German)
- Receiving incoming calls.
- Work in the programs Service Desk, Jira and Microsoft Excel, HelpDesk. 

2.6 years
Customer/Techical Support (gambling, igaming sphere)
Job responsibilities:

- Extensive knowledge of the help desk ticket system and help desk software.
- Management and delegation of online tickets for clients.
- Communicating with online customers and maintaining a high level of quality
- Solving customer issues in online chat.
- Work with a set of company programs (Service Desk, Jira and Microsoft Excel, backend program)
           Key Achievement: 
- Introduced a new ticket management system, automatic distribution of tasks according to customer tags for formed segments of different customer status
                                                                                                  6 month
                                             VIP manager, Team Leader (gambling, igaming sphere)
- Introduction of a new support department according to the company's business models.
- Set up team distribution by skill level
- Working with company programs (Jira, Excel, CRM, HelpDesk)
- Quality service and fulfillment of the sales plan
- Developing and drawing up a communication plan with clients.
- Implementing strategies to increase team KPIs

                                                                                                  1 year
                                                                           Techical Support/API
- Finding and fixing errors from the logs.
- Shell-scripting
- Working with company programs (Jira, Excel, ServiceDesk)
- Working with SQL scripts
- Understanding Networking Protocols
- Understanding requests and responses.
- API protocols
- Understanding Networking Protocols
- Understanding requests and responses.