Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 2

Developing lasting and effective customer experience. This is confirmed by the numerous review from my clients.
Project Manager and Customer Care Manager 
Amazon Marketing Agency | March 2021 - currently

- Effective client communication, messaging, and weekly / monthly / quarterly calls; 
- Establishing goals and objectives for the project, and managing it towards those goals:
- Analyzing the data from Seller Central, Sponsoreds and other tools, and strategic planning to achieve PPC goals; 
- Roadmaps creation, and tasks distribution among the team members;
- Additional services upselling and their further management;
- Analyzing the listings from a marketing perspective and making marketing recommendations for their improvement;
- Managing the process of product photography and video creation for clients. 

Sales and Client Service Department Teamlead
Real Estate Agency | July 2014 - November 2020

- Support customers at all stages of the user journey: awareness, consideration, conversion, loyalty, and advocacy:
Accepting requests via intercom/phone/email/face-to-face;
Identify all needs using the SPIN technique;
Negotiate better terms with partners;
Offer the best options to the customer according to their needs (using Word Press);
Assist in choosing the most appropriate option; 
Closing the deal;
Full online support during the trip;
Receiving feedback and regular follow-up with reminders.
- Train, manage, and motivate junior sales managers;
- Website content creation, copywriting, and translation;
- Email marketing using MailChimp.
No evening or night shifts.
No dating agencies.