Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 2


Responsibilities:
* Technical support (L1-L2 level) of users in the ticket system (Jira: SD), e-mail, messagers, etc.;
* Search and elimination of platform issues;
* Prompt restoration of customer services in case of errors or failures, informing about events and the status of their solution;
* Consulting users about work and interaction with the platform;
* Investigation of the incidents/tickets related to the operation of the platform (read read and investigate errors in logs;
* Search and selection of a complex of solutions to incidents/situations;
* Traffic monitoring of the platform (Grafana), reporting and elimination of critical incidents;
* Execution of procedures in the database (PostgreSQL, MSSql, MongoDB): Select and insert data by parameters;
* API (Postman, Swagger, Charles)