Position: Influencer marketing manager
Category: Other
English level: upper
Years of experience: 3


INFLUENCER MARKETING MANAGER 
(ES+ LATAM) 
LetyShops (IT) April 2023 - till present 
QUALITY CONTROL MANAGER (ES + LATAM)
LetyShops (IT) 2022 - April 2023
- Reviewing customer feedback and understanding customer demands and expectations of products and services;
- Conducting workshops to improve the quality of work of managers;
- Preparation of checklists for quality control of managers' work;
Conducting feedback with managers; 
- Improving efficiency of customer service; Implement of the motivation system;
- Other tasks;

CUSTOMER CARE MANAGER (ES + LATAM)
LetyShops (IT) 2020- 2022, 2 years
- Support for Spanish speaking clients through Zendesk; 
- Translation of a site, articles; Handling complaints to building strategies for improving the overall customer experience and fostering loyalty;
- Help to respond to customer reviews; 
-Help to processing of requests (English, Italian, Portuguese, Russian). 
- Mentoring;
-Work with social networks; 
- Other tasks;
TOURISM MANAGER
Metroclub 2019-2020, 1 year
- Selling holidays and insurance;
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations;
- Dealing with customer queries and complaints;
- Book transportation, make hotel reservations and collect payment;
- Enter data into our software and maintain client files;
- Network with tour operators;
TUTOR ENGLISH\ SPANISH