Position: Head of Support
Category: Support
English level: fluent
Years of experience: 6


Passionate about people from both sides - employees and customers. I enjoy creating company strategy, building new processes, growing and motivating people and improving customer experience.

For the past 5 years I was leading Technical Solutions teams, where I was able to develop technical skills, implement new processes and projects (Tier based Support, Cloud Support, employee On-boarding, new Ticketing system and flows) and manage Customer escalations on executive level.

Together with this I was focused on team motivation, development and growth - raised 8 team and tech leads, hired and mentored 20+ people; and built strong relationship with different company departments (CSM, R&D, Cloud Ops and more).