Position: Lead Client Delivery Manager / Operations Manager
Category: Product Manager
English level: fluent
Years of experience: 10

Key achievements are: 
- Transitioned the client of 50+ people ( $4B revenue) to the new financial model. Increased GM, low attrition level.
- Established client delivery management for 30+ clients in 5 Ukraine locations.
- Planned and Implemented Business Continuity Plan, invoices remained at the target level.
- Decreased facility cost in 3 locations (saved $15k + per month)
Professional with proven experience and ability to manage and implement big enterprise level projects. Focused on creating a world-class Product and Service for customers. Professional expertise includes Program/Project Management, Agile/LEAN Transformation, and Coaching/Training experience.  
Experience / Skills:
- Team management: build and motivate teams during stages of forming, norming and performing. Process and structure alignment of the company (based on the SAFe framework). Establish efficient communication between Project, Program and Portfolio levels. Define team roles and responsibilities (RACI matrix) according to Program goals. 
- People management: organization staffing, including selection, training, career development, performance assessment, workload planning, recognition, salary and disciplinary actions. 
- Project management: organized change and risk management, quality reviews. Handle all phases of SDLC: Initiation, Requirements, Design, Develop, Testing, Product release, Maintenance. 
- Program management: manage program cost, schedule, quality, performance, processes and subcontract activities. Employed metrics and different project management methodologies to ensure successful execution according to Contract conditions (Fixed price, Time&Materials). 
- Customer relations management: take part in pre-sales activities. Including establish the relationship with stakeholders, recognize the needs, form a solution, delivery, close the deal, follow up and retention. Establishing of interpersonal relations with decisions makers.
- Work with the stakeholders to review process practice, software development practice, organizational structure, quality assurance and product management practice, for achieving highest levels of Program integrity, security, and stability. 
- Participate in the Lean-Agile transformation, coaching leaders, teams, and Scrum Masters in the new processes and mindsets. Help configure SAFe to the organization’s needs, standardizing and documenting practices. 
- Help manage risks and dependencies escalate and track impediments. Provide input on resourcing to address critical bottlenecks. 
- Mentor for the teams. Leading them to be self-directed with strong accountability, decision-making, conflict resolution and transparency. 
- Establish measurable KPIs for the program, and ensure that they are align with Team PI Objectives, Program PI Objectives and Strategic Themes.
I am interested in joining an international company, working closely with clients to design and deliver best-in-class solutions. I believe I can bring my extensive knowledge in many areas to improve the business profitability.