Position: Business Analyst
Category: Project Manager
English level: intermediate
Years of experience: 6

• Experience implementation of CRM in 4 system banks;
• Mobile application development management;
• Development and implementation omnichannel contact center;
• Management requirements :
- Gathering business requirements - interaction with the project team developers , representatives business and IT) using various tools : questionnaires , surveys , brainstorming , analysis existing documentation ;
- Analysis business requirements ;
- Documentation business requirements .
• 	Identification and formalization requirements including modeling business processes using _ BPMN 2.0 and UML notations )
• 	Writing technical tasks ;
• 	Deployment , system setup ;
• 	Writing instructions ;
• 	Keeping business correspondence;
• 	Carrying out presentations .
• Creation user stories ,
• 	Prioritization backlog product / sprint development , distribution of tasks;
• Creation and updating feature specifications ;
• Monitoring market competitors and alternative solutions on the market :
- Keeping cards functionalities ;
- Visit community ;
- Study competitor reviews .
• Correction Roadmap based on qualitative and quantitative performance indicators ; _
• Experience implementation of CRM in 4 system banks;
• Mobile application development management
• Development and implementation omnichannel contact center.