Position: QA engineer
Category: QA
English level: upper
Years of experience: 0.5

IT PROCESS MANAGEMENT MANAGER
During work on position implemnted several successful projects:
•	different requests on automation in Service Desk system, that will be continued constantly according to business and IT needs

BUSINESS SOLUTIONS IMPLEMENTATION EXPERT
During work on position implemented several successful projects:
•	corporate information portal based on Microsoft SharePoint Online
•	training portal
•	Service Desk

LEADING INFORMATION TECHNOLOGY SPECIALIST
NFC and Bluetooth user identification on peripherals for printing and scanning documents
• a member of the Office 365 group, which studied possible scenarios for the implementation of Office 365 products. After the end of the project, our company began to actively use Microsoft Teams, Microsoft, SharePoint, Microsoft Planner, Microsoft To-Do and other programs from the Office 365 package
ACHIEVEMENTS: good results in position and after internal testing, got promoted to the position of business solutions implementation expert
current position: IT PROCESS MANAGEMENT MANAGER

•	project manager of automation improvements in Service Desk system
•	responsibility for IT processes as process manager in Service Desk system 
•	studing of ITILv4 and COBBIT libraries and processes
•	technical manager of Microsoft Office 365 products
•	planning, analyzing, and providing Microsoft 365 licenses to all company employees according to position and their responsibilities (monthly action)

During work on position implemnted several successful projects:
•	different requests on automation in Service Desk system, that will be continued constantly according to business and IT needs

previous position: BUSINESS SOLUTIONS IMPLEMENTATION EXPERT

•	сollection of requirements, analyzing and selecting optimal software solution to cover business processes
•	providing technical advice of IT products
•	conducting trainings and software presentations for employees
•	learning wide range of IT products, the nuances and possibilities of their application
•	technical manager of Microsoft Office 365 products
•	planning, analyzing, and providing Microsoft 365 licenses to all company employees according to position and their responsibilities (monthly action)
•	basic knowledge about functionality of Azure

During work on position implemnted several successful projects:
•	corporate information portal based on Microsoft SharePoint Online
•	training portal
•	Service Desk

previous position: LEADING INFORMATION TECHNOLOGY SPECIALIST

•	providing full IT support for company's customers, managing and tracking tasks using a Service Desk
•	providing technical support to customers who use tablets and smartphones
•	experience with IP telephony, based on Asterisk and configuration of Cisco IP phones.
•	full-fledged work with Active Directory
•	solving various windows and RDP problems
•	solving various network problems
•	solving various problems with video conference equipment in meeting rooms 
•	writing various instructions for customers in both languages - Ukrainian and English
During work on position implemnted several successful projects:
•	NFC and Bluetooth user identification on peripherals for printing and scanning documents
•	a member of the Office 365 group, which studied possible scenarios for the implementation of Office 365 products. After the end of the project, our company began to actively use Microsoft Teams, Microsoft, SharePoint, Microsoft Planner, Microsoft To-Do and