Position: Lead Generation Specialist
Category: Lead Generation
English level: fluent
Years of experience: 0.5

During my career I have had professional growth from customer service representative to senior customer service representative and, eventually, to customer service manager.

As a customer service manager I have:

 Managed an expanding team of customer service representatives.
 Contributed in increasing of freight volumes by 300% and kept high results continuously.
 Worked individually with more then 50+ B2B customers.
 Successfully troubleshooted and resolved 80% of customer support issues within 1-2 business days.
 Implemented personalized task management tool for my team members that improved our response time and quickened problem solving up to 30%.
 Kept customer satisfaction level up to 95% by using LiveAgent CRM system, databases and other essential tools, also, no less importantly, through high level of responsibility and deep empathy for customers.
Over the past 4 years, I have honed my customer service expertise in the freight forwarding field, developing both soft and hard skills. As a customer service representative, I have performed customer service in various support channels, including:

 phone calls
 on-site assistance
 live chat
 e-mail communication

With personalized approach and strong communication skills I have fostered long-term relationships with both B2C and B2B customers.

During my career in customer service field I have worked continuously with tools like:

 LiveAgent CRM system
 MS Office suite (Word, Excel, PowerPoint, Outlook) 
 Google Sheets
 Specific DataBase programs used in freight forwarding field.

 	 Using these tools and my professional skills for communication and negotiation, problem solving, multitasking etc, I have successfully resolved customer support issues within short amount of time in parallel with keeping customer satisfaction level up to 95%.

 	My language proficiency, specifically fluent spoken and written Russian and advanced English knowledge, has enabled me to effectively communicate with foreign customers and collaborate with international colleagues.  	

 	Currently I am working as lead generation specialist, using LinkedIn's Sales Navigator and actively gaining expertise in other lead generation tools like Snov.io, Apollo and ContactOut. This journey aligns perfectly with my ambition to excel in this domain and consistently deliver optimal solutions for each project.

 	Looking ahead, I am determined to further refining my skills as a lead generation specialist, driven by commitment to continuous improvement and a motivation to excel in delivering outstanding results.