Position: client manager
Category: Support
English level: intermediate
Years of experience: 1

I was the only person in the team who was always interested in the logical wishes of customers to improve the service and its functionality. Thanks to such appeals, some changes in the application were implemented.
Worked at Megogo in the positions of technical support/ client manager. Processed customer requests, answered calls, answered mail, solved problems. Took part in improving the interface of the smart TV application, collecting feedback from users
I want to solve people's problems related to the product, but not sit for 10 hours in a headset and listen to monotonous appeals. I want to gain new experience in client-product communication.