Position: Technical Account Manager
Category: Other
English level: fluent
Years of experience: 5

- planned and conducted 3 beta-tests which resulted in successful product launches
- User stories and UI/UX concepts created by me were implemented in the software and reported to significantly improve customer experience
- My negotiation skills facilitated strong relationships with partners and presented clear collaboration process

I require minimal direct management to adapt to new environments. At the last companies I worked for I have proven that I am able to quickly learn about several complex domains such as regulations and legal obligations within air travel, as well as computer-aided design and manufacturing for digital dentistry.
5+ years at customer facing positions for global markets
4+ years within Software Development and IT industry 

As a Partner Success Manager I am responsible for end-to-end client engagement process to ensure overall satisfaction, adoption, drive renewals of SaaS products and services, and deliver trainings.
 

I manage the customer portfolio through Integrator partners by providing technical and operational guidance on project implementation activities. I track project statuses and aim to decrease time between system purchase and go-live date.

I'm great at identifying how company's products would benefit customers to expand their usage by utilizing excellent product expertise.

My previous experience in a role of a Technical Account Manager allows me to advocate customer needs and effectively collaborate with different departments (Product, R&D, Sales & Marketing) to implement new features and optimize existing solutions.

I conducted global software beta testing, collected and processed feedback, reported it to responsible persons to ensure a major version/significant workflow was ready to be released to end-users.

This process was completed by creating User stories/Use cases in Jira based on customer's feedback and product roadmap.

My previous experience also includes Technical Support. I have done 2nd line support of software and hardware; I possess knowledge on manual testing of web and desktop applications, bug reporting, application set up and configuration.
I would like to find a company where I would be able to utilize my skills and experience and which would contribute to my professional and personal development, to also uncover new perspectives. I'm ready to expand my areas of responsibility.

Being able to maintain work-life balance is essential for me. Mature corporate culture, team spirit and open feedback principles would be highly appreciated as it is important for me to understand my achievements, as well as areas for improvement.

Not willing to do direct sales.

I am also open to relocation to pursue new challenges.