Position: Junior QA Engineer
Category: QA
English level: upper
Years of experience: 1

Successfully launched 4 projects (1 mobile and 3 web) :)

Created more than 1000 test cases;
Found and reported more than 400 bugs; 
Approved 600+ features and bug reports;
**Manual QA engineer**
"Develops today" · Full time
May 2022 - Now
Responsibilities:

NDA project - 7 months 
Mobile app (Tourism)
- Manual testing of the hybrid mobile application;
- Communication with the team and the customer;
- Perform testing: smoke, cross-device, functional, regression, UI-UX;
- Testing Android, iOS versions of the application (Android Studio, BrowserStack, real devices);
- Creation of test documentation (Test Cases, Test Suites, Check Lists, Test Plans, User Stories, Bug reports);
- API Testing (Postman);
- Working with Jira;
- DevTools via remote access;

NDA project - 8 months
Web and mobile (SaaS) 
- Manual testing of mobile and web applications;
- Communication with the team and the customer;
- Perform testing: smoke, cross-device, functional, regression, UI-UX;
- Testing Android, iOS versions of the application (Android Studio, BrowserStack, real devices);
- Cross-browser testing;
- Creation of test documentation (Test Cases, Test Suites, Check Lists, Test Plans, User Stories, Bug reports, Acceptance criteria);
- Working with Jira;
- DevTools;

**Senior customer support manager**
"Networking space" · Full Time
August. 2017  –  April 2022
- Support and consultation of new and existing clients
- Communication via chats, mail, messengers
- Investigating problems reported by a customer
- Logging and tracking issues
- Partial coverage of second-line duties (escalating problems where necessary to management or third-party suppliers, handling escalated tickets from the first line)
- Training new employees
- Initiated a number of improvements in everyday work of the first line of customer support
I am currently looking for a project with a dream team, where I can use my skills and knowledge to create useful and interesting products that I would be proud of.