Position: Customer Support Representative, Account Manager, Customer Success
Category: Support
English level: upper
Years of experience: 2

I am happy to see the progress of my work, starting as a Trainee with no experience in CS, I achieved a Middle position within a year. 

During the time I worked as a Sales Manager, apart from my daily duties, I was constantly involved in conducting different tests and improving scripts to increase customer engagement. 

Working in start-ups showed me that I am able to adapt to changes and implement the new requirements very quickly.
I worked as a Customer Support Representative for almost 2 years and as a Sales Agent for a half a year.

While working as a Customer Support Representative, I: 
- Introduced our services to customers, processed their orders, filfilled all requests via live chats, messages, emails, inbound and outbound calls.
- Addressed all customers` concerns in a timely manner by checking CRM logs, order history and a customer`s personal account.
- Worked towards targets and KPIs made by QA, by upgrading my performance results from 71% to 93,7%.
- Was constantly involved in communication with Dev. Team regarding CRM automation by sharing the ideas and doing bug reports.

While working as a Sales Agent, I: 
- Communicated with customers via sms, emails with a sense of calm and good work ethic.
- Discovered the needs of each customer by using different tactics, closed deals on the spot by working on objection handling.
Accomplished my personal and Sales Team targets as measured by KPIs, by handling more than 100 outbound calls on a day-to-day basis.
- Searched for a solution to increase customers` answer rate by conducting tests and changing sms templates.
- Was constantly involved in communication with Tech Dept. regarding CRM optimization by sharing the suggestions and doing reports.

Although I am grateful for everything I have learned as a Sales Agent, I want to develop more as a part of Customer Service because it suits my personality and my values more. 

English - B2

In the near future I would love to take advantage of my previous experience to add value to the next company and learn as much as I can from my future team.
I don`t want to work with large number of calls (no calls would be more preferable) and also, prefer projects without night shifts.