Position: Customer Support
Category: Support
English level: intermediate
Years of experience: 5


I have been working as a customer support representative for last 5 years in several companies, thus I have a solid experience with solving of customers issues. 

09.2018 - 07.2020 - Customer Service Manager 
- Consulting clients of the school on various issues, solving clients' problems, feedback;
- Communication with clients by phone, messengers, e-mail;
- Support for internal clients (teachers).
- Working with programs and products of the company. Worked in CRM, Notion, Google Sheets, etc.

06.2018 - 08.2018 - Customer Support Representative
- Customer support;
- Working with documents: requesting missing documents and checking new ones;
- Participation in solving non-standard situations that arose during the delivery of goods.

с 06.2015 - 03.2018 - Customer Support Representative 
- Connecting subscribers to the provider's network;
- Sale of services and equipment of the company;
- Work with subscribers' requests;
- Work with documents (contracts, invoices, acts of completion, invoices, etc.);

08.2014 - 03.2015 - Lending specialist
- Registration of applications for loans;
- Customer service in accordance with the rules of the bank;
- Sale of banking products;
- Attracting and consulting clients;
- The expansion of the customer base

I have a strong desire to develop my professional skills, so I am looking for new carrier opportunities.