Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 5

Creation of 5 sites in a team with programmers and web designers
More than 40 projects of customer support
Work experience is not directly related to IT project management
I have extensive experience (more than 5 years) in team management. I work in two main areas: customer support for an international IT company and digital marketing.
I also have experience in organizing a quality control department for customer support from scratch.
My responsibilities now:
- Communication with customers, development of accounting systems and provision of detailed reporting to customers on the performed work 
- Drawing up KPIs, employee motivation systems, monitoring the achievement of the necessary indicators
- Negotiating with potential customers, drafting contracts
- Development of new projects: assessment of risks and ensuring their monitoring and minimization, drawing up a plan for the implementation and launch of the project, selection and control of the work of staff involved in the project
- Drawing up work schedules for employees, keeping time records, drawing up a plan for distributing the workload across departments
- Search for contractors, drafting contracts and monitoring the performance of work
Working with Zendesk, the company's internal CRM system, Kanban, Google docs, Bitrix