Position: ICT Level II Support (Remote)
Category: Support
English level: fluent
Years of experience: 11


Brought on board to administer and maintain the Corporate Network and Infrastructure; Deploy Skype for Business with Cisco Call Manager integration; Build and administer datacenter (SimpliVity Two Plus One), and the O365 ecosystem. 

Network Management
• Established a POP (Point of Presence) at Africa Data Centers-NBO1
• Boosted interconnectivity by implementing a WAN supporting 70 sites across 8 countries
• Executed Exinda traffic Shaping, reducing congestion caused by recreational  traffic
• Oversaw the registration for an ASN (Autonomous System Number) with AFRINIC and implemented BGP Peering with the upstream providers

Security
• Fortified security by upgrading Perimeter firewall from ASA5520 to Cisco FTD2130, minimizing threats
• Implemented Darktrace AI security solution across 5 countries

Data Center
•Optimised efficiency by migrating the server-storage HP-EMC to SimpliVity Hyperconverged system, providing scalable resources that offer all the functionality of traditional IT infrastructure
• Led app virtualization by implementing Citrix XenApp running Dynamics NAV 
• Played a role in with the migration of critical services from on-Prem data center to Office365 and Azure,