Position: Customer Support
Category: Other
English level: upper
Years of experience: 2.5


Invoicing: Generating accurate and timely invoices for customers based on completed shipments or services provided.
Ensuring the accuracy of billing information. Identifying any discrepancies or errors.
Billing Issue Resolution: Investigating and resolving billing discrepancies or issues raised by customers, internal teams, or other stakeholders.
Payment Processing:Reconciling payments received with invoiced amounts and following up on any outstanding payments or past-due accounts.
Customer Service: Providing exceptional customer service by promptly responding to billing inquiries, addressing customer concerns, and maintaining positive relationships with customers..
Collaboration and Communication: Communicating effectively with stakeholders regarding billing processes, changes, or updates. 
Training of new employees of the billing department