Position: Customer care representative
Category: Support
English level: fluent
Years of experience: 1

I believe I accomplished alot as a logistics manager who relatively became a customer care representative. I was able to be professional to customers even in the heat of the moment, I got first hand experience on how to handle problems without making into a big mess, I learnt to be patient because as a customer service representative, there will bad days with customers however the key to overcoming it is tolerance and patience.
I worked as a logistics manager in hedgehog company in Ukraine. I worked under the operation team where we tracked good moving in and out of the US. We used particular logistics software used my majority of logistics companies to track the truck's location, maintain arrival and departure time while updating the location of the truck after each hour.

I was tasked to do these operations on the system while providing the customer with proper location update of thier goods. I was also tasked to solve problems whenever they occurred ( a break down of the truck, a delay in delivery of the item or pick up of the item) etc. I communicated with customers via email and phone, this improved my communication skills alot. I was also tasked to occasionally sell our company to potential clients.
I expect to give my very best to the company. Be professional to the end to customers and give satisfied options to our customers inorder to make them happy.