Position: Customer Support manager/Team lead of CS
Category: Support
English level: upper
Years of experience: 3


From 2020 worked as Payment support agent at the Focus Media ltd.

For 1.5 years worked as Customer support agent first, then Shift manager in the international iGaming industry. My responsibilities:
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
not sales