Position: Technical Support Engineer/Site Reliability Engineer
Category: Other
English level: fluent
Years of experience: 3

Key Achievements:

Best Agent of the Year in the department for outstanding performance and dedication.
Best Agent of the Month multiple times for achieving top indicators and delivering exceptional results.
Optimized customer communication system, reducing unwanted calls and improving satisfaction rates.
Implemented strategies that enhanced efficiency in resolving inquiries, resulting in reduced response times and increased customer satisfaction.
Senior Customer Support Agent
January 2021-now

Communicated with native English-speaking customers and employees, providing excellent customer service and efficiently resolving inquiries.
Handled phone calls, addressing customer concerns promptly and professionally.
Resolved complex cases by analyzing issues, identifying root causes, and implementing effective solutions.
Utilized CRM system to manage customer interactions, track support tickets, and maintain records.
Communicated with professionals to facilitate customer orders, negotiating terms and prices to ensure successful outcomes on a daily basis.
Created technical tasks to enhance functionality and user experience of websites and CRM system.
Coached and mentored new employees and colleagues from other departments.

Right now,  seeking a full-time position in the tech industry.