Position: SDR
Category: Sales
English level: fluent
Years of experience: 3


Customer Service Specialist 
- responding to customers’queries via phone and chat channels;
- providing customers with technical support;
- escalating information obtained to relevant departments.

Real Time Analyst 
- adjusting staff schedules upon middle/high management requests and/or according to
business needs;
- preparing reports on the Contact Center performance;
- ensuring the service level set for the Contact Center by the client company is met.

SDR 
communicating with clients  and prospects via e-mail and LinkedIn;
- crafting own personalized templates for both e-mail and LinkedIn outreach;
- managing outbound pipeline and recording all activities with leads and opportunities;
- preparing own analytics and reporting on results to team managers and clients;