Position: Business Process Analyst
Category: Business Analyst
English level: pre
Years of experience: 3

I have implemented more than 20 successful CRM projects in the business domains since 2020:
Offline clothes store, Real estate agency, Education, Sports sections, Room disinfection, Trading, Mobile application for HoReCa, Design, Renovation of apartments, Wholesale and retail, Healthcare

7 implementation cases on the Sensei BPM platform

The Middle Net Promoter Score (NPS) for my projects is 8,5 with 10
Business Process Analyst
3 years experience
Automation of business processes in the sales department of any size

I have implemented more than 20 successful CRM projects in the business domains since 2020:
Offline clothes store, Real estate agency, Education, Sports sections, Room disinfection, Trading, Mobile application for HoReCa, Design, Renovation of apartments, Wholesale and retail, Healthcare

7 implementation cases on the Sensei BPM platform

The Middle Net Promoter Score (NPS) for my projects is 8,5 with 10


Transferable skills
— Briefing (collection of requirements)
— Designing a business process map
— Elaboration of the logic of the Sensei service
— Creation of IP telephony call distribution algorithms
— Coordination of the logic of non-standard integrations
— Writing technical specifications for development
— Setting up the CRM system amoCRM
— Customizing the BPM of the Sensei platform
— System setup testing
— Conducting training for sales managers
— Conducting training for managers
— Auditing the work of sales managers
— Creation of a Key Performance Indicator (KPI) table
— Weekly collection of KPI
— Analysis of the KPI table
— Recommendations for improving KPI
— The ability to decompose (decompose) a large task into several simple understandable sequential steps
— Ability to plan
— Ability to prioritize tasks
— Ability to explain complex things in simple term
— I am proficient in the following programs: Trello, Wunderlist, Google Calendar, Worksection, YouTrack, Bitrix24, Slack, Mattermost, Bitrix24, Freemind, Miro, Development of business processes on the Sensi

Work Experience

October 2021 – July 2022, Sensei BPM platform
Position: Business Analyst
2 implementations in the following business areas (Real estate agency, Construction, design, and renovation of apartments)

May 2021 - September 2021, freelancing
Position: CRM integrator of amoCRM system
6 implementations in the following business areas (Disinfection, Trading, Private school, Meat products, Mobile application for HoReCa, Drawing courses)

November 2020 - June 2021, Simple Sales
Position: Business Analyst
10 implementations in the following business areas (Magnetic fasteners, Gas welding equipment, Dentistry, Household goods, Auto parts, Electric heating systems, Scrap sales)

January 2020 - September 2020 freelancing
Position: CRM integrator of amoCRM system
4 implementations in the following business areas (lingerie store, real estate agency, firewood sales, online training)
Interesting projects
Remote work only
Long-term cooperation
Career
Income in euro