Position: Head of Sales | Head of Commercial | Head of HD Support
Category: Sales
English level: intermediate
Years of experience: 11

1. Developed three online course projects, implemented 5 contact centers, which are successfully operating to this day.
2. Created more than 250 sales scripts for various businesses and sales departments (outsourced).
3. Organization and support of the largest professional events for IT specialists. Sales participation in conferences, cooperation for 3.5 years.
Last position — head of the commercial direction and sales department, head of HelpDesk at product company. I was in charge of carrying out the reconstruction of the sales department, also I have opened several projects/departments from scratch, such as service, legal and accounting departments, etc.
I began my career in 2006 as a customer support representative.
Achievements: projects in Germany, Israel, Kazakhstan, Moldova, Republic of Belarus, Russia and the USA.
Since 2018, I have successfully implemented the following real estate projects:
1. Created from scratch: Sales department for SaaS companies, company service department, staff quality control department, development of technical support lines: L1, L2, L3, Lead-center; Real estate agency №1; Real estate agency №2; call center  №1 (partially), call center LLC №2.
2. Launched an effective outsourcing sales department.
3. Developed a special training plan for the staff. 
4. Optimized customer service business processes.
Today I am:
- an expert in building an outsourcing sales system (domestic/foreign companies);
- business coach and motivator;
- author of training programs in the field of sales and customer service.
The goal or what I want:
Management position in a dynamically developing company with an emphasis on sales.

I will build a sales department (including outsourcing), a call center.