Position: Customer support manager
Category: Support
English level: upper
Years of experience: 2

- Partial automation of the process by optimizing the
interface of the admin panel without involving the IT department. This
made it possible to increase the speed of the support manager by 15%
by reducing the time to search for the necessary information.
- Automation of the process of transferring orders from
the manager to the transport department for subsequent delivery.
Optimization by automating the collection of data from the manager's
personal registers into a single register of the transport department.
2021 - 2023
Company: SEO advertising and promotion platform, Estonia, Lithuania
Position: Customer support manager
Responsibilities: Consulting clients of the company on the interface of
the site, assistance in solving emerging difficulties. Work with the
admin panel to make changes to transactions, moderation of incoming
information. Resolving customer issues and concerns.


2016 - 2021
Company: E-commerce pharmacy platform, Dnipro, Ukraine
Position: User Support Manager
Responsibilities: Overseeing the work of a group of customer support
managers. Drawing up key metrics to control the level of NPS,
monitoring compliance with service standards. Responding and solving
problems that arise in the work of a manager or a client of the
company. Reporting, participation in the development and optimization
of the work of operators.
Looking for work in evening or night shift