Position: IT Recruiter
Category: Recruiter
English level: intermediate
Years of experience: 2

OTHER ACHIVMENTS 
        successfully completed recruitment courses
	in-depth study of psychology;
	understanding of basic methods of personnel selection;
	Boolean search;
	understanding the key roles in IT outsourcing;
	volunteering.
Experience

Technical Support Specialist at Ciklum
12/2019– present
	providing regular and accurate reporting on daily tasks;
	comfortable working in and assisting others through company help desk software;
	communicating with coworkers to diagnose problems;
	improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations;
	maintaining system functionality by testing computer components;
	experience with the testing and maintenance of new and current software;
	interfaces directly with customers at different stages of problem resolution process including understanding customer issues, communicating action plans for resolution, explaining developments, and conveying resolution;
	ability to meet KPIs, working with Jira;
	mentoring with newcomers.