Position: Support specialist, Sales Manager
Category: Support
English level: intermediate
Years of experience: 3


Customer support specialist

10.2021 - today (1 year 7 months)
TrackEnsure Inc., Mykolaiv (IT)

•	Providing technical support services to existing users of the company's product.
•	Consulting clients from the technical side (assistance with registration, "creating an account", assistance with navigating the product website and mobile application).
•	Solving conflict situations with clients that require increased attention
•	Communication within the team led, interaction with colleagues and company management.

Sales/Account manager.
03.2020 – 10.2021 (1 year 8 months)
TrackEnsure Inc., Mykolaiv (IT)

Responsibilities:
•	Conducting work with current and new customers of the company, product presentation.
•	Orientation of the client on the main functionality of the product, its prices and assistance in choosing the optimal package of services.
•	Resolution of conflict situations.
•	Solving a wide variety of work situations.
•	Workflow coordination between team members.
•	Establishing processes within the team.
•	Distribution of load and tasks.
•	Help and advice to new team members.
•	Training of interns. 

For 1.5 years of work in the company, I’m grown from the position of junior to the position of Team leader in the department.

Working with a team of 5 subordinates.

Also additionally performed the tasks of interaction and coordination of the work process of colleagues from other departments.