Position: Customer Service Representative
Category: Support
English level: upper
Years of experience: 4

- Became the best Customer Service Representative of the month.
- Participated in training and mentoring new customer service team members, helping to improve the overall team.
- Consistently met or exceeded monthly KPI, such as customer response time and quality of consultation.
- Achieved high customer satisfaction ratings (NPS) and received positive feedback.
During my work I provided consultations to customers concerning mobile network operator services and work of the wired Internet through live chat, messengers and Social Media. 
I have experience with CRM systems and the ability to adapt quickly. I am skilled in working with large amounts of data to stay updated on product knowledge and handling conflicts or difficult customers diplomatically. I am an empathetic person, which allows me to understand customer needs.
My educational background was focused on English language learning, so I would like to combine my large work experience with constant use of the foreign language.
Among my responsibilities were:
- receiving customer questions, requests and complaints regarding financial problems, mobile network and internet connection and any other inquiries as to company's products;
- determining the cause of the problems and resolving them;
- registering and forwarding issues or proposals to the corresponding department.