Position: Technical support
Category: Support
English level: pre
Years of experience: 2.5

MAIN SKILLS  

Practical testing skills 

Basic skills and orientation in the website developer console in the browser  

Working with bug tracking systems ( Youtrack) 

Basic knowledge of testing theory 

Basic experience with githubЗнання HTTP (requests, responses, methods) 

Knowledge REST і SOAP 

Knowledge of SELECT, JOIN commands in SQL 

Ability to work with FIGMA 

Good knowledge and practical skills of HTML and CSS (SASS/SCSS, implementation of interactive components using various libraries, Bootstrap, flex) 

Basic knowledge of Java 

Confident use of office programs 

Work with metrics, advertising, CRM, analytical systems Report generation  

Basic knowledge of online advertising
Technical and customer support 

I-Media Ukraine 

2020– up to now (3 years) 

The responsibilities of this position included the initial setup of such services as: calltracking, formtracking, chattracking, callback services, emailtracking, working with integrations of other services, setting up end-to-end analytics and call forwarding to SIP/IP, working with client sites due to  the developer console in a browser. 

I was also engaged in further support of clients at all stages of cooperation, being their personal manager, which required me to control client projects, from finance to technical aspects. 

I worked with CPM, bug-tracking systems, and ticketing  services. 

I was looking for bugs in our services, communicated with the development team via youtrack, and re-tested the bugs that had already been fixed. 

I have supported both small and large companies. 

The work is diverse, it has greatly expanded my technical knowledge and gave me the opportunity to work with very large volumes of clients.

Sales Manager Фінанс UTM 

2018 – 2020 (3 years). I worked for more than two years as a manager responsible for the first contact with clientsI also worked with a database of hot leads and successfully fulfilled the sales plan every month, throughout my time in this position. After that, I was promoted to account manager, where I also showed the results the company needed throughout. 

I quit because I lost interest in the sales profession in general. 

The job gave me a good salary and the development of all my communication skills.