Position: Customer Support / Documents Processing
Category: Support
English level: upper
Years of experience: 1.5


I have experience in working with an American customer in the healthcare domain. 
My responsibilities included:
- correspondence with HME providers;
- responding to customers inquiries (in a quick and efficient manner) through chats and emails;
- understanding and analyzing customers requests, finding appropriate and acceptable solutions;
- processing required documents;
- following up with the customers whenever it is necessary;
- handling escalations to other team members;
- creating email templates.