Position: Senior Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 7

1. Before go-live phase on my projects I'm usually became the key expert for specific product components. Also I'm usually was one of the key resources to support new major releases with complicated enhancement and new features.

2. During the period of support team extension I build onboarding framework for the team enlarging and supported new joiners with their integration to the team activities.

3. I have experience with legacy data migration support from L2 side and usually was one of the key person on a project to triage/investigate migration issues.
I am experienced Senior L2 Technical Support Engineer, worked on large telecom Java based projects with a support team of 50+ engineers. Skilled in analytical tasks, with some team-leading experience.

My duties: full list of Layer 2 Technical support activities - work with incidents, service requests, problems; triage, trouble-shooting, investigation and bug reporting; communication and consultations with the customer and 3rd party systems representatives. 

Technologies: relational databases/SQL, integration testing experience (SOAP, REST protocols), data migration support experience (migration via database and via API), know basics of Java, basics of Linux/Bash-scripting, Jira and Confluence

My current role - senior specialist responsible for the part of the processes in the team, also a group manager supervising part of the team located in Ukraine. Right now I'm more interested in deepening and broadening technical skills than in the managerial activities