Position: Salesforce Consultant
Category: Sysadmin
English level: fluent
Years of experience: 2

- Salesforce Certified Administrator (SCA) was issued on January 2022 (Credential ID 22887947)
- Salesforce Certified OmniStudio Consultant was issued on February 2022 (Credential ID 22958554)
- Salesforce Certified Sales Cloud Consultant was issued on September 2022 (Credential ID 2592855)
- Salesforce Certified Service Cloud Consultant was issued on November 2022 (Credential ID 22739312)
- Experience in Salesforce (Administration, Configuration, Implementation & Support).
- Answer technical inquiries, diagnose reported application problems, recommend possible solutions and resolve routine technical operations related issues.
- Tracking, solving, escalating and management of incidents, service requests in collaboration with on-site, remote teams and vendors.
- Use monitoring tools to find problems, resolve them and/or escalate to the Engineering team.
- Identify Salesforce usage problems and craft technical /communication plans to solve them.
- Develop and manage Reports and Dashboards.
- Support of Territory Management within Salesforce.
- Perform data loading and merging / processing of duplicate records.
- Knowledge management & writing support documentation.