Position: Product operations manager
Category: Product Manager
English level: fluent
Years of experience: 3


Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, managing diverse team facing resistance to change, creating ideas to simplify or improve processes.
Experience
 Operations Manager (Partner Experience and Content Operations Manager)  - 02/09/2021 till now
Glovo, Ukraine
Agents team development and improvement, ensuring staff members are achieving desired service levels and taking corrective action, owning team's performance, discipline, and behavior while planning continuous improvement actions.
Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and partner satisfaction. Process mapping conducting in order to identify RCA and suggest CAPA.
Budget holder and manager ( AF/DF model, labor budget)
Partner support project from scratch leading, mapping  and maintaining 
Collaboration with other functions in order to improve current processes, procedures creating.
Quality Compliance and Performance Manager - 21/01/2021 till 23/08/2021
British American Tobacco, Ukraine 
Regional and local reporting of all key quality compliance KPI’s and metrics.
Consumer Complaints Management / All related to quality issues support: quality system support and implementation, non-confirming products and material investigation
Quality issues support in all NPI Projects.
Global Graduate in Operations - 13/11/2019 – 20/01/2021
British American Tobacco, Ukraine 
Passed several rotations in Supply Chain Department and Production Engineering Department 
Finance Management Trainee - 06/05/2019 – 10/11/2019
Procter & Gamble, Ukraine 
Lead cost & investment analysis, related to manufacturing and logistics costs, cost forecasting and working on material sourcing and cost optimization projects;/Profit forecasting, budgeting for our business and leading financial and planning for the company
IT Researcher - 06/05/2019 – 10/11/2019
Ciklum, Ukraine
As a Research Analyst I was responsible for research and analysis of the human resources available across Ciklum’s development centres. Conducting research according to requests from the Sales Team.