Position: Head of Client Experience and Customer Success, Strategic Operations, HRBP / People Partner, Strategic Consultant
Category: Sales
English level: fluent
Years of experience: 9

My portfolio includes improving level of services and revenue KPIs of several software development & product design agencies and digital products.
I build efficient client-facing teams (focusing on the client experience, customer success, account management, and delivery) from scratch. Experienced in people operations, productivity boost, and processes optimization. 
I build processes that stick. Onboarding, feedback loops, client journey, talent development, commercial policy, etc.
Skilled in change management: have an experience in leading companies through rapid scaling. Proudly sculpted new roles and services to meet company goals.
I've been working in IT for over 9 years. I'm strong in customer success strategy, people development, strategic operations, and company scaling. Experienced in change management, brand & services positioning, creation and implementation of smooth processes across organization. I have a solid sales & marketing background. During the past 6 years I worked closely with the Client Experience, Delivery, and Talent Development teams as a team member, team lead, head of the department, and an independent consultant. I'm good at communication and negotiations. Agile & lean evangelist. Fluent in English, Polish & SCRUM. Achiever. My primary working language is English. I've been working mostly at Poland-,Estonia-, and the USA-based companies while most of my clients are from the US and Europe.
I come from Lviv, but live abroad for over a decade. Currently I'm based in Poland.
I'm searching for a company with a joint, loyal, and efficient team with a vision and mission who creates fantastic products that make a difference. I value remote culture and work-life balance consciousness.
I would rather withdraw fintech projects. Other industries are welcome.
I don't complete free of charge test tasks nor participate in free demo days.
I'm into strategic roles (Head, Senior Expert, Senior Consultant, Team lead) I'm not a representative, nor a specialist. Above all, I'm not a sales person, but a growth strategist.
I am currently prepared to secure a position for up to 25 hours per week.