Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 3


- Project Manager, outsource (Now 2021-now)
• Project initiating, customer briefing
• Project planning
• Organizing development process accordingly to project needs
• Describing project requirements, estimating tasks
• Preparing documentation
• Communicating with the client, presentations, statuses, reports
• Team management (4-6 people)
• Working with changes
• Responsible for project budget
• Closing projects

- Project Manager, product (Jan 2019 – Jan 2021)
• Collaboration with clients, requirements gathering, managing expectations
• Project planning, the scope of the time needed for the project/single task
• Collaborating within the development team, facilitating meetings
• Tasks description for the development team in Jira, managing Jira and Confluence
• Working by Kanban
• Writing technical tasks for developers in Jira
• Accepting completed work from the development team
• Presentation of the work done to the client

- Team Manager, ‘Aviacontact’ (Feb 2018 – Oct 2018)
• Monitoring and supervising a Refund department team, motivation of agents, organization of daily duties, communication between departments, training the new agents

- English speaking Customer Support Specialist, ‘Aviacontact’ (May 2017 – Feb 2018)
• Communication with airline representatives regarding financial questions