Position: Technical Implementation Manager
Category: Project Manager
English level: upper
Years of experience: 5

First specialist at the company who has implemented the carrier API integration for a live customer.
It allowed to reduce the amount of operations team involvement time for 70-80% in total.
1)Customer support specialist:
Troubleshooting customer cases according to predicted workflow(Salesforce);
2)Technical support 2nd lvl agent:
Processing of incidents from the queue;
Troubleshooting of the issues on customer's instances;
Communication with the product team to enhance some parts of the product/to get the hotfix for the customer;

3)Partially Delivery Manager of a 20+ customers group (steady state)
Regular weekly meetings with the customer;
Getting feedback from the customer and providing them with the updates on progress of enhancements/ issues fixes;
Delivery of key features/fixes to customer's production environments;
Improvements of operational processes within the company;

4)Technical engineer/technical implementation specialist;
Basic installation and configuration of product on customer's instances;
Manual testing of customizations;
Creation of application/changes delivery process;
Business analysis of small/medium customizations;
Product enhancements;
Consultant of support team;
Performing monitoring and troubleshooting of the customer during hypercare period;

5) Technical Implementation Manager
General:
Leading technical implementation specialists;
Participation in all steps of onboarding process starting from initial kick-off meetings until the end of hypercare period;
Analyzing requirements of huge enterprise clients;
Task management of all technical tasks;
Launching new processes from 0;
Testing;
Creation of test documentation;

ServiceNow administration:
Application maintenance(customization apps creation and configuration);
Changes delivery configuration and implementation (update sets OR internal application repository);
Catalog configuration;
Integrations configuration and troubleshooting;
Incidents and change management;
Low-level development (advanced business rules/UI actions etc.);
Looking for a produt company with a strong team of professionals to grow up as Implementation Engineer/Specialist/Manager (or as a BA);
I'm not afraid of chaos and challenges so new processes and experiments not a problem at all.
Passionate about discovering new technologies/solutions and optimization of processes.
Will be a plus if ServiceNow is a platform your solution based on.
Will be a plus if testing won't be a part of a job  (at least no more than 25% of workload in total)
Must to have :
-Medical insurance
- No unpaid overtimes
-20+ vacation days