Position: Intern/Trainee/Junior QA Engineer
Category: QA
English level: intermediate
Years of experience: 0

Received the title of the best employee of the department.
(Support manager/Yandex.Market service).
QA Courses:
* June-Jule 2022 - «Software Testing from Zero to Intermediate» (udemy.com). 
Test documentation, Scrum, Trello, TestRail, Jira, Dev tools, SQL, Postman, Fiddler, XML, HTML, JSON, Selenium IDE
Received a certificate.

* May-June 2022 - «The Fundamentals of Software Testing»	(qatestlab.com).
Introduction in testing
Web projects testing
Approaches to the Functional Testing
Software Testing Lifecycle
Test documentation: Test Plan, Test Cases, Checklists, Bug Reports.
Mobile application testing
Tools: Jira, Mantis, TeatLink
Received an excellent certificate (160 points out of 167).

Work Experience:
* Support manager/Yandex.Market service (Odesa, Ukraine)
Technical assistance and informational customer support. Written consultation of clients on the work of the service (work with online stores), presentation of new opportunities, and answers to questions. More than 1000 letters per month. 
Creation of instructions, writing templates for notifications and responses. Working with related departments (quality control service, content service, development department, etc.), setting tasks, and monitoring implementation. Training new employees.

* Account Manager/TemplateMonster (Nikolaev, Ukraine)
Working with clients: receiving calls to the company’s hot phone, consultation by e-mail (more than 400 letters per month). Work in technical support, and quality control of the technical support service.
Working with sites: adding content, testing functionality, planning and holding promotions, contests, etc.
Conducting an event: planning and conducting an event of 20 to 120 people.