Position: Customer Service Representative
Category: Support
English level: intermediate
Years of experience: 5


1- Sales  Representative  /  IQUAM  Restaurant  Lagos  Island,  Lagos  State, Nigeria. 

From  2011  to  2015 

Created  strategies  to  develop  and  expand  sales  of  services  to  existing customer  which  resulted  in  significant  increase  in  annual  revenue. Reached  out  to  customers  after  completed  sales  to  evaluate  satisfaction and  determine  immediate  service  requirements. Enhancedmarketing  and  sales  strategies  to  increase  profitability  and develop  organizational  pipeline. 


Sole Director  /  RBD  Crafts  Ilorin,  Kwara  State,  Nigeria. 

From  2019  to  2021 

Carried  out  day-to-day  duties  accurately  and  efficiently. Drove  operational  improvements  which  resulted  in  savings  and  improved profit  margins. Actively  listened  to  customers'  requests,  confirming  full  understanding before  addressing  concerns. Increased  customer  satisfaction  by  resolving  issues. Developed  and  maintained  courteous  and  effective  working  relationships. Worked  with  customers  to  understand  needs  and  provide  excellent service.