Position: Customer Support Agent
Category: Support
English level: upper
Years of experience: 2.5

Received more than 95% positive survey ratings from customers
Customer support representative of the month four times
Analyzed over ten other specialists’ performance as a Junior QA specialist for more than six months
As a customer support agent with more than two years of experience, I will do my best to provide the most satisfying assistance to your customers. 
I assisted clients from all over the world via live chat and ticket system at two different companies here in Ukraine. I was assigned a task to create a guide on customer care techniques, which was successfully completed. I also analyzed other support specialists’ chat and ticket processing performance in my free time. Our support team greatly improved the customer satisfaction rating in our department. I have worked night shifts too. 
Thank you for your time!