Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 5


Experienced Customer Success Manager with 5.5 years of experience in B2B and B2C domains. 

Skilled in analyzing customer data, identifying needs, and delivering targeted solutions. Led onboarding processes, developed training materials, collected customer feedback and identified upsell/cross-sell opportunities. Collaborated with different teams to ensure a seamless customer experience, managing accounts of various sizes. Hired and trained 3 CSMs, launched a number of CS initiatives from scratch.

Seeking to grow in Customer Success Management, motivated by the belief that outstanding customer service is the key to setting a product apart from its competitors.