Position: Customer service support / Customer service rep
Category: Support
English level: upper
Years of experience: 8


To concise all my experience (INTERNATIONAL TRADE MANAGER, CLAIMS MANAGER, CUSTOMER SERVICE MANAGER), I can highlight the following aspects:

Solving problems - firstly the implementation of preventive measures, and if there is a force majeure - quick response and search for the best option to solve the problem.
 
Communication - effective communication/correspondence with international clients about services, orders, claims/complaints, quality issues.
 
Business process improvements - constant changes in business processes, to increase productivity, to increase profits and reduce costs, automation and regular review of old protocols or methods.
 
Analytics - I love to analyze and visualize data, compare, look for the reason why something went wrong, continuous monitoring of the situation
 
Complaints - I have had experience with complaints, investigations, difficult clients or problem situations in all my jobs.
 
Lack of fear of new tasks: there are no hopeless situations, so I am cold-minded to any task, if others can - then I'm even more so.
 
I can send you my CV with more detailed work experience/skills.