Position: L2 Customer Support Engineer
Category: Support
English level: upper
Years of experience: 7


I provide technical customer support that requires advanced troubleshooting and escalating issues to other teams (including Tier 3 and R&D). 

I have to be able to analytically find solutions to complex problems using internal environments and general tools (SQL, DevTools, HTML, etc).

Previous jobs taught me to effectively collaborate with other departments, engineers. 

I had to effectively communicate with customers via calls, tickets, and chats. My work was to find and provide accurate technical solutions that meet the customer's needs in a timely manner.