Position: Customer\Technical Support
Category: Support
English level: upper
Years of experience: 1.5


Work experience:

October 2018 – June 2022
PE «Medical center «Intersono» («Medicover»), Ukraine 
Position: Assistant of Managing Director
- execution of instructions of the Managing Director; 
-receipt of documents and personal applications signed by the head;
-search and booking of tickets \ hotels; -organization of business trips for employees, creation of orders in 1C ; 
-accounting in 1C ;
-work with courier service, taxi service (BOLT), coordination of the work of the office driver;
-response on Google to customers and forwarding the problem to the appropriate department.

March 2018 – June 2018
Global Technologies Solution(Kyiv), Ukraine 
Position: Manager of Support
-search for new employees for the position Customer Support Representative; 
-provide leadership to a team of 4 Support Agents through performance management, coaching, recognition, recruitment, and development -control and organize procedure of work with another office.
-provide training for new managers(brokers).

January 2017 – March 2018
Global Technologies Solution(Lviv), Ukraine 
Position: Customer\Technical Support Representative
-provide support for customers and managers via chart,skype and calls;
-work with the system such as CRMs, VoIP system, Docusign, Skype, Mt4 platform and ext. 
-organize huge Excel files with information(Hot\Cold Lead);
-fill information in Google shits;
-provide training for new managers;
-provide process of Chargebacks;

Summer 2016
Program «Work & travel», USA 
Position: lifeguard, server, hostess

Summer 2015
Program «Work & travel», USA 
Position: lifeguard

Courses:
SheCodes Workshop Base “Introduction to Coding”( HTML + CSS + JavaScript).
August 2022 –  SheCodes Workshop Pro (HTML, CSS , JavaScript, Bootstrap, Editor, API, GitHub, Hosting, Flexbox, SEO, React, Responsive)


Professional skills such as excellent attention to detail and analytical skills, strong ability to learn quickly and easily absorb large amounts of information, acquired skills of patience and flexibility, which must be shown when communicating with people, ability to make decisions and be responsible for their results independently, time management skills, problem solving skills, patient when teaching new reps the basics of customer support.