Position: Support
Category: SQL
English level: intermediate
Years of experience: 6


•    great experience in IT, more than 7 years of practical experience in supporting and implementation enterprise management systems
•	good knowledge of SQL, PL/SQL  
•	understanding of Software Development Life Cycle
•	knowledge of SCRUM
•	familiar with web technology HTML, CSS
•	experience in developing of SRS on the client side and outsource
•	Process and resolve incidents and service requests in Production (PL\SQL Developer, WinSCP)
•	Root cause analysis using UI behavior, Specification Documents and Data 
•	Defect tracking (HP ALM)
•	Issues Reproducing (Pega 7, dbCAR UI, Oracle DB)
•	Workaround proposal (technical & logical) 
•	Communication with technical teams and clients 
•	Knowledge Articles Creation