Position: Customer support
Category: Support
English level: intermediate
Years of experience: 3


Customer communication, ensuring high-level service, addressing inquiries, and
resolving issues.
CRM management, maintaining accurate documentation and timely tracking of
customer interactions.
Order management, ensuring accuracy and timely delivery of products or services.
Technical support, troubleshooting issues and providing guidance on product usage.
Team coordination, optimizing workflow and supervising customer support specialists.
Performance analysis, developing strategies to enhance customer satisfaction.
Process improvement, implementing innovative solutions for customer support.
Customer feedback, collecting and analyzing feedback to enhance the customer
experience.
Additional Responsibilities:
Prospecting and acquiring new customers.
Managing existing customer accounts.