Position: Customer support specialist, Shift leader
Category: Support
English level: upper
Years of experience: 4


I currently work as a shift leader at Risk Management department. At my current position I organize  and manage the workflow on shifts, while also being the highest escalation point on shift regarding Risk Management related questions for team members both within and outside the department. I'm experienced in providing exceptional solutions to complex cases, handling frustrated customers, while also providing personalized attention to highly valuead clients. 

Apart from that, I participate in supervising newly onboarded colleagues, provide guidance and training to ensure smooth their integration into the new role.