Position: Customer support agent
Category: Support
English level: fluent
Years of experience: 3

Turning the negative conversations to positive vibes with client leaving more money for the company.
Solving problems of any level of complexity, even if the case hits the national news or it is part of a user strike.
Up to 15 ticket cases for an hour.
Up to 7 chats at the same moment.
CSR 90-96%

Actually I have never considered any of my results as "achievement"- when I have a duty I just do it well.
I have an experience with customer care in different areas including logistics, healthcare and gambling.

My spectrum of duties during all this experience:
- replying chats (avg 93% CSR) and emails;
- dealing with conflict situations;
- documents verification;
- payments verification;
- technical issues reporting, resolving and following up;
- fraud detection;
- VIP customer service;

- creating knowledge bases and scripts;
- new staff training;
- quality assurance;

I feel that I can do much more and want to have a progress in a company that appreciates satisfied customers, fair work, ambitious employees and wants to evolve together.
+ The evaluation of results.
+ The opportunity to develop in the field.
+ Interesting projects.
+ Competitive income.
+ Good specialists that are connected by common goal.


Won't do sales as main duties 
Won't do calls as main duties

The pro-Ukrainian position means a lot to me.