Position: Costumer support team lead / Support Administrator
Category: QA
English level: pre
Years of experience: 2

Implemented over 30 projects;
Management of a technical support team of 8 people;
Trained about 10 people in the functionality and specifics of the work;
	Fiddler, Postman, REST API, JSON formats, Basic SQL, HTML, CSS.
	Medeir, CRM Vtiger, IP phone 3cx, Jira/Confluence.
	MS Office, PC, Internet, Excel, Outlook.
Now, I am working in the Ukrainian IT product company.

April 2021 - till present (Head of the information technology group)
• Coordination of the software implementation and support project in 10 areas;
• Tickets distribution and prioritization within to the 2nd line team;
• Control over the tickets quality and their timely processing;
• Resolving controversial situations;
• System administration (data editing);
• Adaptation of beginners, conducting trainings on the work of software;
• Testing a new version of the system;
• Work with system errors, their identification and elimination (work with Fiedler and Postman);
• Interaction with the QA team to resolve system errors;
• Adaptation of beginners, conducting trainings on the work of software;
• Creation of requirements list for creating a new functionality of the system based on users requirements.

July 2019 – (Information technology specialist)
• Implementation of a medical information system for hospitals;
• Full support of users issues using IP telephony, remote control programs (Teamviewer, Anydesk) and Jira;
• Customization of functionality according to users' requirements;
• Processing incoming requests from users, identifying user problems with the use of the system, distributing tasks among the team;
• Organization and conducting of trainings for users (system’s new version presentation);
• Creation of manuals with a new functional description.
I am looking for a strong team to develop my skills, with the opportunity to work on different projects, as well as a pleasant atmosphere where each other is respected.
Normalized schedule without night shifts.