Position: Custumer Support
Category: Support
English level: upper
Years of experience: 3

Lviv College of the StateUniversity of
Telecommunications
Installation and maintenanceof station
equipment
2011-2015

CURSOR EDUCATION , Manual QA
10.08.2021 - 10.11.2021
- Functional and Non-Functional testing
- Understanding of test levels (Unit,
Integration,System, Acceptance)
- Understanding of SDLC and
differentmethodologies
-Test cases, test lists, test plans
- Basic understanding of SQL
- Test artifacts (TP, TD, TC, TM, Defect
report)

Hillel IT School, PM
01.03.2022 - 31.05.2022
- Methodology of software development
- UX/UI design development approaches
- Evaluation of the project development
cost for the client
- Creation of high-level requirements to
the project
- Customer interaction models. Creation
of a commercial offer
- Create Wireframe and interactive
project prototype
- Monitoring of project progress with the
help of popular Task Tracking systems
- Creation of the specification and
mental map of the project
- Project risk management
Customer Support Representative
Helpware (Sales Project)
11.2022 - till now
- Communication with customers
- Problem-solving tasks, work with all task on the
project
- Payments, technical, usability issues.
-The work of ensuring the viability of the project and
customer satisfaction.

Customer Support Representative
Fireodds (Gambling Project)
09.2022 - 11.2022
-Support client via chat.
-Solving technical issues.
-Additional sales of the company's
promotional offers


Project Manager
Smart Tek Solutions and Services
06.2022 - 09.2022
ERP System Odoo
- Communication with clients and
control of tasks
- Estimation of the tasks and control
of development.
- Work with documentation


Account Manager
Evo Company 1 1.2021 - 02.2022
- Working with existing clients
- Supporting on different stages of cooperation
- Working with ads
- Cooperation with other Company's
Departments

Sales Manager
Evo Company (prom.ua ) | 05.2021 - 11.2021
- Working with B2B clients
- Sales Services
- Maintain long-term cooperation with Company clients- Cooperation with other Company's
Departments

Supervisor
Adelina Call Center (Rozetka, Sporter, Harvest)
09.2019 - 05.2021
- Building project team from scratch
- Working with business clients
- Resolving different issues
- Working with the team
- Workflow organization
- Cooperation with other Company's
Departments

Back Office Manager
Adelina call Center (Rozetka) 09.2017 - 09.2019
- Communication with business clients
- Problem-solving tasks
- Working on a marketplace
- Working with team

Sales Manager
Adelina Call Center (Rozetka) 06.2015 -
09.2017
- Cross Sale, Up sale, consultations
- Working with managers
- Compliance with K PIs