Position: Customer Success Manager/ Onboarding Specialist/ Customer Support
Category: Support
English level: fluent
Years of experience: 2


Customer Success Backend Operations
Engineer at Fornova (Feb 2021 - Now)
My responsibilities now:
1. Responsible for customer onboarding (OB);
- Sending the relevant information to the technical OB team;
- Leading the customer through the onboarding process;
- Analyzing customers' data & preparing insights;
- Performing the data check before release;
- Performing the training for the customer;
- Customer Support.

2. Creating user guides on the system.

Of course, can be discussed widely if needed.

I want to continue as a Customer/Account Success Manager/Customer Support or Onboarding Specialist. 
Also, someday I would like to try myself as either a Project Manage, Product Owner, or Experience Consultant.
If you are looking for someone to optimize and organize the process (and all the data related to it), you found the right candidate. I will be happy to join a team who knows what process exactly they are following and doing it in the most time-efficient manner.