Position: Support specialist/Support Analyst
Category: Support
English level: intermediate
Years of experience: 2.5

Successful configuration and release more than 50 mobile products in 6 countries.
Key Responsibilities:
• Investigation the issues, their root causes and participating on their fixing- SQL, SoapUI;
• Everyday usage of CRM system (MS CRM Dynamics, MS CRM 3.0)
• Support and configuration customers portfolio of products – SQL, Azure storage;
• Placing and manage products, make their enrichment on the website - Hybris back-office and product cockpit;
• Project documentation development (PDD; technical tasks, user and administration manual) – Confluence, Jira, Fixit;
• Working with monitoring and alerting systems - (PRTG, New Relic, App Insights);
• On-call support vast application pool of web & windows services (24/7 once a month), troubleshooting and administration – (SQL, IIS);
• Communication with various technical teams (CS, PM, Leads, Heads of...) – Fixit, Jira, MS Teams, MS Outlook, Skype for Business, slack etc.
I’m interested in the position of Middle/Junior Technical Support Engineer or other technical position where I can successfully effort experience based on my skills.
I see my role in IT sphere with a wide range of responsibility, the possibility of improving my professional soft and hard skills, for sure with a profit to both, as for the company as for my personal professional growth.