Position: Account manager / Support Specialist
Category: Support
English level: fluent
Years of experience: 1

Winner of Chinese Government Scholarship in Computer Science.
-----Customer service---- (5 months)
Main responsibilities were handling voice calls in English, booking or
canceling flights for them, and explaining the terms and regulations of
cancelation service, gathering documents for the cancelation.

-----Junior BA----- (4 months)
My position responsibilities were in handling SCRUM calls with company clients, gathering project requirements for the sprint, drawing up charts, UX, and project documentation.

-----SMA/Project Auditor---- (3 years)
The main responsibility was to process various content and analyze how to categorize it according to guidelines for each type of data. As an auditor, my main job was in handling guidelines exceptions and making weekly clarifications of documents with common mistakes for the team. 
Handling communication with customer’s representatives, answering support tickets, KPI implementation.
Expectations: handling communication with clients and a team, following guidelines, creating project documents, analyzing data.

As my main experience as a SMA is hardly relevant to common IT jobs, so I will be glad to take a position of a Technical/Customer service or Account manager (or Sales) with decreased proven work experience and start career in that field.
 
However, obtained soft, and communication skill obtained working in international company as well as technical background will help me adapt quickly.

Can accept probation period with good salary after it.