Position: Technical Support Engineer, DevOps
Category: Support
English level: fluent
Years of experience: 3

I'm Microsoft Certified Trainer and also AWS Community Builder.

I have increased customer's satisfaction, Meet individual and team's OKR/KPI by 90%.
•	Responsible for the customer support experience with Microsoft
•	Provide first-level technical support and preliminary investigation to customer issues
•	and service requests.
•	Resolve customer’s issue via telephone, Chat, email or a remote session. Manage and track customers' issues.
•	Diagnose and provide root cause analysis to customer issues.
•	Own, troubleshoot and solve customer technical issues, using collaboration,
•	troubleshooting best practices and transparency within and across teams
•	Identify cases that require escalation technically.
•	Create and maintain incident management requests to the product group/engineering
•	group.
•	Interfaces directly with customers at different stages of the problem resolution
•	process including understanding customer issues, communicating action plans
•	for resolution and conveying resolution.
To work in a in a company that does not discriminate my colour, background  and also have a friendly culture and team spirit that will enable me to put in my best.