Position: Customer support team lead
Category: Support
English level: fluent
Years of experience: 8

Successfully helped one of the previous companies to create the department, have experience of work with different NDA licenses (those who work in the industry will understand). Creating scripts and KPIs for support from scratch, working with the ready department.
Team lead/Head of Customer Support. Have the experience of creating the department from scratch. Strong sides - creating manuals, scripts scenarios for better work. Working with colleagues on the improvement of their general performance. In igaming industry since 2015. Starting from 2020 in the leading positions. Have the experience of combining several positions.
Want to work in the same industry, but may change it in case of the interesting offer. Ready to manage the team, has experience of creating the department from scratch, creating kpi system for agents and all other stuff.