Position: Customer Support
Category: Support
English level: fluent
Years of experience: 1


As a Trainee Manual QA:
I was responsible for updates/creation of testing documentation,  design and execution of manual tests, regression testing. I’ve acquired hands-on experience working with such tools as Postman, Jira, Dev tools, etc. The best takeaway from this internship was the practical appliance of my theoretical knowledge in QA and SDLC as a whole. 

As a compliance officer:
I have worked in AML team of the Compliance department, where my primary duty was to monitor the financial activities of already onboarded clients. I am also a confident user of compliance tools and have used them daily:
- Reactor/KYT (Chainalysis) – to track financial activities through the blockchain and react accordingly to suspicious ones.Ú
- Emailage/Bridger (LexisNexis) – to check the clients through various databases and to ensure fraud risk prevention/identify high-risk entities.
I got accustomed to documentation monitoring and working with the clients through a CRM to complete the necessary KYC.

As a musician:
My immediate responsibility was to perform shows, but it also demanded having excellent communication skills to engage the audience aside from just performing, so that I could ensure complete satisfaction from a provided product and company overall.
I'll be glad to work in a team where the result is appreciated and I can be sure that everyone cares about the product.