Position: Business/ System Analyst
Category: Business Analyst
English level: basic
Years of experience: 5


I have experience as a BA in projects  automation of customer processes through the implementation and customisation of systems  bpm'online /creatio (more than 3 years) and  K2 (1.5 years).
Responsibilities:
 • Collection, formation, documentation and agree of requirements
 • Create tasks for the development team
 • Organization of 3rd party communications
 • Acceptance testing
 • Training and technical support for users
 • Working with change requests
 • Choice of business analysis methods on the project
 • Evaluation of the complexity of BA tasks
 • Monitoring the work of the BA and QA team of the integrator
 • Expansion of the BA team

Domain knowledge and processes: oil industry, service desk (ITIL), call center, HR, purchase, questioning, approvals, lawsuits, legal service.
Important:
• flexible schedule 
• remote work, because I left Ukraine and am in the Czech Republic, but want to return
• team cooperation
• clear internal processes
• not QA responsibility