Position: Customer Support Rep
Category: Support
English level: fluent
Years of experience: 2


Apr.2019 – Jan.2021 -> Customer/technical support representative at (Nextiva Ukraine, Kiev):

- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

- Configured hardware, devices and software to set up work stations for customers.

- Provided solutions to operations issues for users of Nextiva System, working closely via phone, email, live chat with end users.

Feb.2021 – May2021 -> Lead Generation/Sales Agent at (Phase One Karma (Loio), Ukraine, Kiev):

- Took care of lead generation process using: Apollo, Leadfeeder and Linkedin Sales Navigator.
- Worked with Excel spreadsheet to keep records of customers’ information. 
- Created chats and automated bots with the help of Intercom system. 
- Held product demo meetings with clients (B2C).
- Supported customers through chats and emails by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Contacted potential customers to capitalize on sales opportunities.

May2021 - April2022 - B2B Sales Rep at (LISTEX.ONLINE, Ukraine, Kiev):
- Product demo meetings with clients (IT solution for Retail, e-commerce, supply chain). Including E-doc exchange platform. For US, EU, CA markets.
- Lead generation/ Information-gathering: Apollo and Linkedin Sales Navigator.
- Excel and Google sheet track record.
- Data and Sales reports preparation.