Position: SDR / Customer Success Manager
Category: Other
English level: fluent
Years of experience: 2

communicating with customers via email and calls
filling customers' profiles in CRM
adding new customers
making commercial proposals and negotiating about the priceand quantity
communication with customers (B2B, C2C), Buying, Logistics,and Financial Departments
working with CRM, Google Sheets, Microsoft Excel
communicating with customers via email, chat, and calls
managing the escalations (overcharges, changing vendors forthe customer, refunds)
documentation work (invoices, proformas, proofs of payment,refunds)
communication with customers (B2B, C2C), vendors, and company departments
working with CRM (Odoo, Freshdesk) and ERP