Position: Sales Manager
Category: Support
English level: upper
Years of experience: 2

Successfully resolved and addressed a high volume of customer inquiries, resulting in a significant improvement in customer satisfaction ratings.

Collaborated with cross-functional teams, such as product development or sales, to provide valuable customer feedback and insights, contributing to product enhancements and increased sales opportunities.
My experience working as a Customer Support Agent, actively engaging with potential clients of an IT company in English, has been invaluable and beneficial. Throughout my role, I improved my communication skills, professionalism, and ability to effectively interact with clients from all Europe. 

In my position, my primary responsibility was to provide support and guidance to potential clients. I successfully handled incoming inquiries, addressed their questions, offered comprehensive information about the company's products and services, and facilitated seamless communication between clients and various internal departments.

My experience as a Customer Support Agent, assisting potential clients in the IT industry in English, has equipped me with valuable skills in communication, technical understanding, and customer service. These skills position me strongly for future opportunities and open doors for career advancement within the IT industry or related fields.