Position: Customer support team lead
Category: Support
English level: fluent
Years of experience: 9


September 2013 - now: Private tutor of English and German languages for kids, children and adults 

August 2016 – April 2017: Sales Manager 
Duties included: 
-promoting the organization and products among foreign clients; 
-providing clients with consultancy services, telephone calls;
-meeting planned sales goals;
-planning and implementing sales strategies;
-providing daily report of field sales success. 

February 2018 – May 2020: Customer service manager 
Duties included: 
-communicating courteously with customers via online chat;
-providing clients with consultancy services;
-providing help and advice to customers regarding our services;
-investigating and solving customers' problems, which may be complex or long-standing.

May 2020 - now: Customer support team lead
Duties included:
-effectively manage a team of support members;
-take part in onboarding of new team members;
-employee training;
-monitor and optimize team members' performance;
-participate in projects to improve our products and optimize our clients' experience;
-monitor users' issues in all environments to solve their problems.
I would like to have Interesting and challenging tasks, competitive salary, opportunity for training and professional growth within the company. No night shifts.