Position: Support ( Customer/ Technical ), System administrator
Category: Support
English level: intermediate
Years of experience: 5

I can find a common language with clients and colleagues. Learning fast, multitasking.
Dedicated professional with more than 5 years of experience in customer support, sales management, network administration and monitoring.
Experience in the Internet company as a chief specialist of the support department.
Supported users, solved technical issues;
Maintained users database, attracted new users;
Provided weekly reports on users number and sales;
Monitored network and server operability;
Configured network hardware;
Worked in 1C Enterprise;
Operated cash machine;
Tickets processing;
Worked in CRM system;
SQL;
Basic knowledge of JS;
Basic QA (Testing methods and types ,Test Documentation);
Agile, Scrum, Kanban


Masters Degree in Specialized Computer Systems - Odessa National Polytechnic University
Participation in the development process, learning new technologies, gaining new experiences