Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 3


Provided administrative support by handling up to 200+ inbound
calls and emails daily completing data entry functions
Contacted up to 100+ clients daily supporting troubleshooting,
providing product information and building customer loyalty
Applied problem-solving skills to resolve customer inquiries and
disputes, such as wrong payments, warranties, exchanges and
refunds
Met and achieved KPIs by promptly attending to customer requests,
exceeding targets and expectations
Gained marketing and sales experience by advertising promotions,
explaining company policies and adapting to customer needs
Met and exceed daily productivity goals by realising up to 10+ sales
per day using various closing techniques, hard and soft skills
Improved industry-leading customer service skills by contacting
customers mostly in english, likewise spanish and russian languages