Position: Customer Sales Representative
Category: Sales
English level: upper
Years of experience: 1.5


Livingston Research, Lviv — Customer Sales Representative
Responsibilities:
October 2020 - Present
• Process customer inquiries according to the effective set of guides and policies (SMS, FB, email);
• Analyze client's inquiry and place orders according to order placing rules;
• Use all available sales tactics and instruments to place paid orders and put all the effort into upselling;
• Accept follow-ups from previous shifts and wrap up all info about active clients when finishing the shift and passing the workflow to your colleagues;
• Complete tasks delegated by Head of Sales, Head of Operations, and company co-founders;
• Perform other initiatives (refund investigation reasons research, conduct product App for iOS tests and composing bug reports, etc). 

Livingston Research, Lviv — Customer Support Representative
September 2020 - October 2020
Responsibilities:
• Accept follow-ups from the previous shift and wrap up all info about active Clients when finishing the shift, and set reminders for colleagues from the next shift;
• Process Client's inquiries according to the effective set of guides and policies through all available channels of communication;
• Analyze Client's inquiries and place orders according to the effective set of order placement guidelines.