Position: customer service rep/ junior SEO specialist
Category: Support
English level: fluent
Years of experience: 1


INSURANCE SUPERMARKET INTERNATIONAL INC. - ON, CANADA.
Customer service representative 

Reporting to the team lead, responsibilities include processing inbound and outbound calls for CA and USA traffic, qualifying leads and making live transfers.
Provided exceptional support 15+ customers a day from the first month, in business to consumer relationships.
Handle high call volumes, difficult customers, and stressful situations while remaining composed and focused on providing solutions.
Meeting required performance metrics in response time, call handling and customer satisfaction.
Accurately documenting customer interactions, inquiries, issues, and resolutions in a CRM system, i.e. Excel.

Strumdigi SEO Digital Inc.
junior SEO specialist [Group Coordinator]:
Conducted an in-depth analysis of a personal blog's website structure and content.
Identified key areas for improvement in on-page optimization, including meta tags, headers, and image alt attributes.
Proposed actionable recommendations for enhancing user experience and organic search visibility.
Keyword Research and Content Strategy
Researched relevant keywords for a fictional e-commerce store selling fashion and apparel products

Compiled a comprehensive list of target keywords and long-tail phrases to guide content creation.

Developed a content calendar outlining blog posts centered around high-potential keywords.
Proficiency in using SEO tools such as SEMrush, Moz, and Ahrefs.