Position: Customer Support
Category: Support
English level: fluent
Years of experience: 0


Asana Limited— Business Development Intern                                                                                             JAN. 2023 - APR. 2023                                      
Developed advertising collateral and sales presentations in collaboration with teammates.
Generated sales from targeted accounts within the client base.
Addressed client concerns and recommended appropriate changes to supervisors.
Built and nurtured business relationships with customers and local organizations.
Prepared reports and targeted lists for upper management.
Supported client acquisition through collaboration with sales and marketing departments.
Provided personalized product and service suggestions based on customer needs.

Chuk’s Divine Computer Center —  Volunteering Programming Tutor/ Junior IT Recruiter		  	  Nov. 2021 - Oct. 2022
Developed and maintained customer and supplier relationships through account development.
Cross-trained employees to maximize team agility and performance.
Resolved staff conflicts by actively listening to concerns and finding a middle ground.
Monitored daily activities, mentored team members, and promoted high performance.
Conducted equipment maintenance training and skill development exercises.
Evaluated employee performance and provided constructive feedback.
Implemented strategies to reduce waste and achieve sales and profit targets.
Led employee recruitment, interviews, and mentoring program.
Ensured operational excellence by organizing and overseeing assignments.

Outsource Global Nig. Ltd. — Customer Support Specialist(Remote)                                                           Mar. 2020 - Sept. 2021                                      
Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Handled customer relations issues, enabling quick resolution and client satisfaction.
Maintained an ethical and positive working environment to reduce turnover and promote high retention rates.
Established and cultivated solid business relationships with new or existing customers.
Resolved customer issues quickly to close deals and boost client satisfaction.