Position: Anti-fraud specialist
Category: Support
English level: upper
Years of experience: 3


Have a strong background in assisting clients via ticket system.

Over 3.5 years of experience in Risk Management, which includes:

    	resolving problems of violation of payment obligations;
    	investigation of financial fraud;
    	investigation of hack cases of customer accounts;
    	investigation of illegal access to products;
    	verification of transactions;
    	working with chargebacks (by bank cards, PayPal payment system);
    	working with payment processor "Stripe"
    	reporting customer complaints\issues with internal systems via Jira;
    	proofreading\editing internal procedures documents at Confluence;
    	communication with users around the world.

Current position: Shift Lead in the Risk Management (Customer Support) department.