Position: Head of Support
Category: Support
English level: fluent
Years of experience: 5


Extensive experience in managing support, compliance, risk management for projects in eCommerce, social media, FinTech, online gaming.
Training, handling and supervising remote teams as well as local personnel. Experienced in implementing KPI's.
Mentored and guided employees to foster proper completion of assigned duties.
Monitored compliance with processes, policies, procedures and standards in regards to collection and management of annual contributions from shareholder companies.
Developing support documentation from scratch: scripts, guides, processes, service standards, onboarding and development plans.
Quality assurance, bug reporting and team performance tracking.
Please do not offer evening/night-time shifts or junior positions.