Position: Support Manager
Category: Support
English level: upper
Years of experience: 0.5

Acquired skills:
- Polite and effective communication with the clients of the company in three languages (oral and written);
- Working in a multitasking mode;
- Cooperate friendly and supportive in a teamwork.
- Mastered excellent MS Office skills.
Contact center operator
UIA AIRLINE, ZAPORIZHZHIA | JUN 2019 - AUG 2019
Responsibilities:
- Receiving calls from UIA airline customers;
- Conducting consultations regarding the flight, information about the airline, luggage;
- Assistance in booking, changing and returning air tickets;
- Filling out the CRM form.

English tutor
2019 - MAY 2021
- Interned at a school as an English teacher;
- Teaching children through authentic textbooks/videos/developmental games;
- Helping with school homework;
- Increasing their level of English.