Position: support manager
Category: Support
English level: upper
Years of experience: 5


account manager (Galactica, gambling.
January 2018 - September 2019)
Management of players from the VIP segment
Support and control of deposit activity of VIP players, issuance of bonuses at the request of VIP players, issuance no deposit bonuses
Development, writing and implementation of unique letters for mailings to certain segments of VIP players
Processing of incoming letters and chats from VIP players, making calls and voice messages for VIP players

account manager (Mamalat LP / Gambling. 
January 2019 - August 2020 )
Management of players from the VIP segment
Support and control of deposit activity of VIP players, issuance of bonuses at the request of VIP players, issuance no deposit bonuses
Development, writing and implementation of unique letters for mailings to certain segments of VIP players
Processing of incoming letters and chats from VIP players, making calls and voice messages for VIP players
Compilation and updating of CRM system "Confluence". Maintaining and regularly completing statistical, financial and KPI reports.

Technical support (Mamalat LP
IT / Gambling. 
August 2020 - September 2021)
Work with logs (checking the correctness of the rounds)
verification of documents
check cashouts for legitimacy(verification of the player's payment methods)
interaction with other partners through the service desk
compliance with providers
finding errors on our website(gameplay)
detection of suspicious accounts


Technical support (DevPort, 
November 2021 - June 2023)
check rounds, debit-credit-result
Working with logs. (errors, round identification, etc.)
setting up the admin panel for the client
Multitasking work with tickets, Skype, Jira.
Fulfillment of high KPI, and provision of quality service.
verification and testing of games on the client's website (are games available for players, design, bugs)
Work with different departments and communication with partners (create tasks for other departments and transfer tasks to partner providers)
understanding of the company's API
Routine work - updating and checking RTP, checking transactions, requesting material for sites (logs, pictures), etc.
Bug reproducing / reporting