Position: QA Lead
Category: Data Analyst
English level: fluent
Years of experience: 2.5

- Managing of 3 subordinates in the Quality Department
Quality Control Manager
Feb 2020 - present time (2 years 5 months)
Mindy Teams 
 Customer Support    

•	Continuous quality audit of agents' interactions in customer support;
•	Organization and control of the quality department;
•	Monitoring the main indicators of quality and level of customer satisfaction;
•	Analysis of quality problems and preparation of the action plan to increase efficiency;
•	Preparation and submission of reports on the results of the project;
•	Development of training materials and providing trainings;
•	Maintaining the relevance of the knowledge base;
•	Providing feedback to agents on the results of their work;
•	Communication with other departments to increase the efficiency of the project. 

HR manager
Jun 2017 - Aug 2017 (3 months)
Торгуніверсал-1, ТОВ 
    Hospitality services (Restaurants) 

•	Preparation of job descriptions for vacancies on social networks and job search portals;
•	Search for candidates for vacancies;
•	Maintaining a database of candidates.