Position: QA Engineer, Technical Support Engineer
Category: QA
English level: upper
Years of experience: 3

QA Manual Hillel IT school

Google Technical Support Fundamentals Сertificate

KÄRCHER Academy Certificate
Technical Support Engineer

GrainTrack
• Maintained and updated tickets, invoices, reports, and customer records in the CRM database.
• Manually tested various modules of the application to ensure application stability and functionality.
• Troubleshooting and resolving technical issues reported by employees and users to ensure GrainTrack's CTRM system is stable using the Jira Service Desk.
• Escalate cases to other more senior Technical Support Engineers when the problem is too complex or falls out of specific my area of expertise.
• Research customer issues in a timely manner and follows up directly with customers on recommendations and action plans.
• Submitted bug reports, feature requests, and customer requests to the development team using JIRA.

Technical Support
AdSpyglass

AdSpyglass is an AdTech company that helps webmasters to monetize their web resources much more effectively.

• Monitored the quality and effectiveness of the Webmaster's account setup: troubleshooting, performance testing, reporting, and analytics.
• Served as a Help Desk technician for customers that needed assistance via Intercom(Help
Desk Ticketing Software).
• Involved in the identification of test scenarios and test cases for different types of testing like functional, system, integration, and regression testing as per the requirements of the site.

Technical Support Engineer 
Growave

Growave is an all‑in‑one marketing platform for small and medium‑sized Shopify stores.
• Providing technical support (SQL, API, HTML/CSS)
• Integration of the application with the client's website
• Compilation of bug reports/tasks for developers
• Communication with all departments on various issues (L1, QA, Developers, Marketing,
Project Managers)
• Identified and loged technical and functional software defects.
Highly motivated growing QA software tester looking to work in a value-driven
organization. Enjoys projects involving manual testing, automation, mobile testing, and
functional testing. Learns to apply creative solutions to complex problems, talented CRM
technician with excellent communication, documentation and analytical skills.
that applies creative solutions to difficult problems, leveraging an entrepreneurial spirit and
exceptional interpersonal skills to exceed organizational objectives consistently.