Position: Marketing Manager
Category: Marketing
English level: intermediate
Years of experience: 0.5


Marketing assistant reseach (Marketing, Advertising, PR)
• search for necessary data to improve sales of companies;
• analysis of competitors;
• search and generation of new creative ideas;

Client Relations Specialist
PrivatBank, Kharkiv (Finance, Banks, Insurance)
• carrying out operations on sending/paying international money transfers;
• search and attraction of new clients for individuals and legal entities for realization of full range of banking products;
• opening/closing and servicing of current, card, deposit and credit accounts of small medium-sized business clients;
• increased the satisfaction of the classes on solving personal questions by 5%;
• Improved KPI performance among other departments.

Specialist soft-collection
PrivatBank, Kharkiv (Finance, Banks, Insurance)

• conducting telephone negotiations with clients in order to settle the debt issue;
provided timely resolution of client debt requests;
• advising clients on the causes of the debt and how to repay it;
• maintaining a database and preparing reports on the results of the work carried out;
• increased the number of client debt returns by 7%;
• Every month performed KPI (included 10% of the best debt specialists).