Position: Customer support Team lead, Head of call-centre, Project Coordinator
Category: Support
English level: upper
Years of experience: 5

Creation of a support service from scratch and its management.

Coordination and management of various departments of the company.
For the last three years I have been working as a support lead at the Fintech project. 
Responsibilities included building a complete user support system - from software installation and employ workers, to creation of virtual call center departments.
At the moment, my department is successfully functioning, allowing clients to receive high-quality online support 24/7.

Before that, 4 years I've been working in Lucky-labs (gambling sphere) in Support department (call-center). At the bigging, it was position of support manager and after 9 month I became Shift Supervisor. After that, I get the position of Support team lead. There were 32 persons in my team  (Support managers and 2 Quality managers).
The main responsibilities includ all aspects of organisation work process in department from the technical procuring to recruitment and training:

-	organization and ensuring the smooth operation of the department;
-	team management, motivation and quality assessment of its work;
-	development and implementation of a system assessing the quality of work of employees;
-	work with motivation and demotivation of employees;
-	solving organizational issues related to the work of department;
-	processing of incoming customer requests, including work with VIP clients;
-	sale of company service


I'm looking the lead position in support or the other department with interesting tasks and career prospects. I want to improve my knowleges and became more professional.

For my employer, I can provide the serious relation to work, discipline, huge desire to work, high working
I'm looking for opportunity to take part in the development of the project. Ideally - manage the processes of building a project from a scratch.