Position: Junior Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 0


Personnel Inspector, 10.2016 - 06.2018

My first position was as a human resources inspector, at the university where I was a student. I was combining my studies and work.

My responsibilities:
- filling out documents for hiring/dismissal, filling out vacation orders;
- maintaining and processing of personnel files and cards of employees;
-  issuing various certificates;
- сompletion, maintenance and recording of work records. 

We used programs: Microsoft Office and M.E.Doc.

Service Manager, 08.2018 - 07.2019

Then I moved and got a job as a Service Manager. 
This is the first line of support in our company. The clients are all internal employees of the company. Our department is the first point of contact if an employee has a problem or request. And I had to either help myself (update the password, send instructions, set up a signature in the mail, etc.), or make a request to the responsible department.

My responsibilities:
- receiving user requests via phone calls and e-mail;
- registration of user requests in the 1C system;
- informing customers about the current status of the request and the progress of work on it;
- providing users with consultations and background information.

Senior Service Manager, 07.2019 - now

Then I was promoted to the position of Senior Service Manager. And my responsibilities became more about management.

My responsibilities:
- control of the timeliness of the execution of requests by the executors;
- daily control of service managers' performance of their duties;
- assisting service-managers in finding the necessary information;
- construction and maintenance of the schedule of the Service Desk;
- execution of mailings about technical works, mass failures and accidents;
- work with critical users, with urgent questions and specific tasks;
- maintaining the department's knowledge base;
- work on improvement of interaction between departments;
- training and adaptation of new employees of the department.

I also have projects related to other departments. For example, the introduction of other departments to our system of tracking applications, improving the procedure of registration of new employees and issuing accesses for him, etc.