Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 3

Created a manual doc for future colleagues from the scratch. 
Assisted over 150 customers in chat one day.
Provided support for websites (CRM system and dating site), dealt with payment issues, general inquiries about usage rules and features.
Additionally was engaged in the verification process.
I have experience in telephone support of the hotel platform (however, prefer only written communication). Checked the availability of hotel reservations, the correct type of bed, room and food. Resolved situations where there was no booking, the wrong hotel, the wrong type of room, bed or food.
In writing (emails) provided services to support the American drop-shipping company.
Situations encountered during my work: return, warranty service, cancellation of the order, lost or damaged parcel, etc.
At the last working place, I built the support process from scratch: wrote a guide for future colleagues, created FAQs, canned responses and templates. Communicated with users of our application via chat and email, verified documents, compared with the profile on the site / in the application.
Search for remote and written only (tickets/ chats and emails) position.