Position: Manual QA Engineer
Category: QA
English level: pre
Years of experience: 3

Set up the work of the support department in 3 lines with the division of official duties.
* Set up the work of the Account Manager's department for working with Passive, Churn clients.
* Created a separate area in the department, which helps customers to study the software product, as well as their personal growth together with the program.
Manual testing website
Testing medical information system (MIS)
Creating bug reports, check list, test cases, technical requirements with BA
Jira, Confluence
Trello, slack, bitrix24
Experience in API testing: Postman,
Testing tools: Chrome DevTools, BrowserStack

 Setting up the work of the development department
* Organization and coordination of work within company departments.
* Creation of project documentation
* Writing terms of reference for the project
* Identification and analysis of customer needs for the program
* Development of work regulations for customer service departments
* Setting up interaction processes between client service and development teams

Set up the work of the support department in 3 lines with the division of official duties.
* Set up the work of the Account Manager's department for working with Passive, Churn clients.
* Created a separate area in the department, which helps customers to study the software product, as well as their personal growth together with the program.
* Implemented customer support tools, KPIs, SLAs
* Resolving customer issues.
* Customer training program, new functionality, online presentations, data auditing.
* Negotiations with corporate clients, invoicing, payment control
* Set up team work processes via: jira, intercom, jivosite, email, telephone conversations
* Compilation of knowledge base for software
* Training of company employees, staff recruitment in the user support department
* Market analysis of competitors
* Reporting on the results of work
* Testing new service functionality
* Knowledge of HTML, CSS
* Writing test cases, check lists for service operation
* Work with Jira bug-tracking system
* Analysis of feedback received from customers on the functionality of the program.
* Creation of instructions for the use of the new functionality of the program
* Professional growth 
* Adequate management
* Interesting projects