Position: Technical Support
Category: Support
English level: upper
Years of experience: 4


I've supported customers in the telecommunication milieu (DOCSIS, IPoE, PPPoE, ATV, DTV, IPTV) via inbound calls and live chat (LV1-3 tech., fin. issues) and also have assisted tech. engineers along with the maintenance. During this job I've experienced ServiceDesk, CUBIC, and Sender (I'm not quite sure about the app. name, but It was smth like that)

I've been a tech. support in the SMS Hub (A2P). My responsibilities were:
- Traffic monitoring;
- Traffic filtration;
- Routing management and troubleshooting;
- Routing testing;
- Troubleshooting;
- Supporting and assisting the clients and the customer managers;
- Managing some pool of tech.supp.dept. clients;
- Communicating and solving issues of B2B clients;
- Assisting/verifying payments (BTC, Fondy).
During this job, I've experienced Zendesk, Intercom, and Testelium (SMS testing platform).

I've been a tech. support in an IT company. My responsibilities were:
• Sort and prioritize incoming tickets;
• Process the tickets (Jira)
• Communicate with DevOps about the issues (Slack, Zadarma)
• Communicate with the customer’s NOC (Jira):
• Monitoring (Grafana);
• Keep a daily report (Google Sheets).
I've experienced: Atlassian (mostly Jira) Grafana, Zadarma, Postman, RabbitMQ, Jmeter, Swagger, and MongoDB. Most of the time I've worked remotely and at night shifts.

I‘d like to continue to develop my tech.supp. exp. and explore it in the IT milieu. Also, I’m trying to master fine art for making smth like comics (on my own so It’s slow though).
And I'm dwelling on the decision of passing UI/UX courses.