Position: Operation Specialist/ Data Analyst
Category: Data Analyst
English level: fluent
Years of experience: 2


Junior Operations Specialist HR Department
SupportYourApp, Inc.
Assisting with the implementation of new processes and procedures;
Entering corporate data into the databases and maintaining it up‐to‐date;
Developing and conducting educational webinars for the whole HR Department;
Creating, maintaining and updating SOPs, Google Spreadsheets and other procedure documents.
Data Entry Specialist
SupportYourApp, Inc.
Addressing data inconsistencies and locating missing data;
Compiling, verifying accuracy and sorting information to prepare data for entry;
Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output; Inserting clients' and account data by inputting text‐based and numerical information into the database.
Team Leader
SupportYourApp, Inc.
Monitoring team performance and conducting QAs;
Managing a team of 12 customer support consultants;
Creating an inspiring team environment with an open communication culture;
Suggesting and organizing team‐building activities as well as developing knowledge base and training.
Customer Support Specialist
SupportYourApp, Inc.
Identifying customer needs and helping customers use specific features;
Providing accurate, valid and complete information by using the right methods/tools;
Responding to customer queries in a timely and accurate way, via phone, email or chat;
Handling customer complaints, and providing appropriate solutions and alternatives within the time limits.