Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 4

As an Account Manager:
-Launched 6 projects 
-Resigned a contract with the most significant client on the more beneficial conditions for our company.

As a Project Manager:
-Successfully launched www.getbaraka.com 
-Helped my team to overcome the crisis period and continue the project

As a Head of Strategic Development Sector: 
- Successfully started and completed 2 projects with a total value of 20 million UAH
- Prepared and applied tender proposition for an EBRD tender, the value of which was 6 billion UAH 

As a Community Relations Agent:
- Had the highest client satisfaction rate among the team
- Successfully launched and managed a new product that helped to increase the number of customers by 2%

IELTS 8.0
As an Account manager in a FinTech app development company mova.io, managed 6 foreign projects, handling all types of problems that clients could face. Built strong and long-lasting relationships with clients. Implemented client-focused solutions to enhance sales volume. Addressed clients' preferences, comments and feedback to project teams. Balanced between clients' and developers' interests, keeping both parties satisfied. 

Was promoted to Project Manager and led a team of 6 people that created an investment app for Arabic countries 'baraka' www.getbaraka.com. Organised daily team meetings, standups with clients, created tasks and controlled their completion according to sprints. Conducted face to face meetings with colleagues to collect feedback and keep a positive atmosphere inside the team. Built roadmaps to present both short and long term strategic plans.

1+ year as a Foreign Affairs Manager in a road construction company Trakcja Ukraine with later promotion to the Head of Strategic Development Department. 

-Was responsible for communication with international stakeholders, suppliers and partners.
-Managed a team of 4 employees, overseeing hiring, training, and tasks completion.
-Prepared and reviewed tender documentation to take part in international tenders organised by EBRD


1,5 years as a Community Relations Agent in BlaBlaCar.
-Was part of the team responsible for 20+ million users community.
-Precisely analyzed and answered more than 100 customers' inquiries per day addressed via mail or social media.
-Strong experience with CRM systems.
-Was responsible for handling the edge cases that were dangerous for the company's reputation such as car incidents, harassment, abuse etc.