Position: Account Manager / Sales Manager / Costumer Development Manager
Category: Sales
English level: fluent
Years of experience: 1

Motivated Sales/Account Manager with 3+ years of experience whose professional experience stems from years of providing excellent customer support, creative problem solving and building customer loyalty.

Determined professional with experience in handling multinational clients as well an exceptional communicator with great interpersonal and negotiation skills. I have strong leadership abilities and commitment to achieving sales quotas to drive the growth of the company.
Account Manager
Illuminates • Ukraine
Jan 2022 - Now
- Serving as the main point of contact for all customer account management matters
- Building and driving strong, long-lasting client relationships
- Grow account by discovering customer’s business needs and offering relevant solutions & services
- Working closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/ opportunities within or related to the project
- Elaborating all legal project documentation (contracts, acts of acceptance etc.) and ensuring the affirmation of documents on the client's side
SALES & CUSTOMER CARE MANAGER
IAG • Ukraine
Jun 2021 - Dec 2021
- Interacting with customers via calls.
- Working with CRM system.
- Advising on the order procedures.
- Providing a response to customers inquiries, related to the usage of our services.
- Handling complaints and issues.
- Ensuring customers' satisfaction.
- Maintaining a positive, empathetic and professional attitude toward customers.
REAL ESTATE AGENT
Roots Development • Egypt 
Apr 2019 — Dec 2020
- Convincing prospective clients that my agency is the right one to handle their sale and agree with the terms.
- Arranging advertising to promote the property.
- Sending out details of new properties on the market to people on our database. 
- Making appointments and showing buyers around a property.
- Generating lists of properties compatible with buyers' needs and financial resources.
- Preparing representation contracts, purchase agreements and closing statements.
ATTORNEY
Al Owais and Al Matrooshi • UAE
Feb 2018 — Feb 2019
- Advising clients and conducting legal research on their behalf.
- Preparing and reviewing legal documents, contracts and agreements. 
- Dealing with Dubai courts and finalising legal procedures.
ASSOCIATE ATTORNEY
Al Kamel Law Firm • Egypt
Dec 2015 — Dec 2017
- Advising clients and conducting legal research on their behalf.
- Preparing and reviewing legal documents, contracts and agreements. 
- Drafting legal researches, legal opinions and answer legal questionnaires. 
- Preparing Due Diligence reports.
- Supporting clients by accurately interpreting laws, rulings, and regulations.