Position: Customer success
Category: Sales
English level: fluent
Years of experience: 10

Top Digital Sales Representative in Romania, Ukraine 2022 (implementation of digital solutions).
Consistently developed strong, sustainable relationships with multi-national customers (Ukraine,Georgia, Belarus (40)), improved the process of cooperation with customers by implementation ofdigital and logistics solutions (automatization) that led to significant sales increase in responsible
area.
Inside Sales Representative - 2018 - till nowadays
Arrow Electronics LLC - global distributor of
electronic components and computer products.
-managed the overall account relationship by providing strategic service and support to assigned customer base;
-maximized margins, gained market share and drove value added solution selling;
-analyzed sales structure, found and worked on points of growth, got necessary resources insideand outside the Company;
- responsible for on-boarding of new customers, making all necessary set-ups in the systems (Oracle, SAP, Salesforce);
-negotiation and signing of Contracts, additional agreements, NDAs, NCNR agreements etc;
-order handling (backlog management): processing of orders, control of shipments and in-time deliveries (work with carriers and transportation department), communication with suppliers
(control of fulfillment) and internal Company departments to make the process run smoothly for the Company and dedicated customers;
-quotation: provision of offers, support of BOMs, close cooperation with suppliers for Project registration and receival of special prices (quotes from components suppliers) for assigned customers, control of prices reviews, quotes follow-up;
-work with customer objections/claims: quality and service claims;
-automatization of inside and outside processes: suggestion of supply chain solutions, digital solutions: Myarrow platform for pricing and order handling;
-finance: control of CL and account receivable, prepayment;
provision of technical support for customer inquiries (with support of engineer);
-handling of meetings and presentations;
-planning: preparation of monthly forecasts.

UPM Ukraine LLC - global producer of self-adhesive label materials.
Sales Coordinator- 2011 - 2018
Field Sales Representative -2013-2014 (6 month), 2017-2018 (10 month) -deputy for the period of maternity leave
Responsible for Ukrainian, Belarusian, Moldavian markets (51 active customers).