Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 2


Technical Support Engineer (L2)
Gambling
- Following the entire Incident Management workflow;
- Assisting with Problem management
- Creating, tracking Hight urgency incidents on production, quick escalation for a solution to the responsible team
- Working with logs (ELK), business and technical metrics (Grafana), alerting (Pager Duty)

Customer Support Spesialist (L1)
FinTech
- Processed requests and assistance for customers via chat/phone 
- Maintained hight success rate on first-call/chat resolutions