Position: Customer Service Representative / Support
Category: Support
English level: upper
Years of experience: 3

Helped my organization in getting new customers to partner with us.
Maintained active relationships with customers who made use of our systems. I ensured they were swiftly attended to by our team of engineers when their systems needed attention. This led to a growth in our client base as we kept on receiving referrals weekly.
Co-led the organization of a boot-camp where young women were given free training on IT skills such as UI/UX DESIGN, web and mobile development, creative writing, and grant writing.
•	Developed the partnership proposal that established a rapport between The German Agency for International Cooperation (GIZ) and The Girl-LEAD team.
•        Assisted customers with answers to questions and complaints.
•        Provided customers information about the team's services and products, took customer orders, and processed returns.
•	Co-led the organization of Virtual bootcamp (4.0) where we equipped young women and girls with leadership, social entrepreneurship, and IT skills.
•	Updated customers files in Google spreadsheet, boosting department organization by 8%.
•	Supported my team in sub-grant documentation and processing of partner files.
•	Communicated progress and roadblock to team leads, made suggestions on how to bypass the roadblock for on-time project delivery.
•	Supported the team to maintain an up-to-date partnership tracker and review monthly internal reports.

I currently work as a Partnership/Communication intern in my team.
I have been able to perform my roles using Slack, Microsoft word, excel, Google spreadsheet, Jira, and PowerPoint.
I intend to get better in multitasking.
I am in search of career opportunities that would allow me take on responsibilities, learn, and grow my skills. As a people person, I long to be part of a collaborative and team-oriented culture where my contributions to the team’s growth can be respected.
A flexible remote policy and an environment that supports collaboration.