Position: Product support specialist / Account Manager
Category: Marketing
English level: fluent
Years of experience: 3


Experience in providing assistance to customers - planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product
•	Experience in Claims Management and Negotiations
•	Working knowledge of CRM systems (Pipedrive, Bitriks24, Sugar CRM, PlanFiks!)
•	Kanban/Scrum management (Lean/Agile methodologies)
•	Atlassian Jira, Confluence 
•	Knowledge of principles of CM; EM; SMM
•	Google AdWords; Yandex Direct
•	Google Docs; MS Office
•	MySQL Basics; HTML/PHP basics