Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 9

Twice nominated as Best Employee of the company.

Recent courses successfully passed:

Preparing to Manage Human Resources, University of Minnesota
Public Speech Course 
Assertive Communication course

Hobbies: avid reader, languages-learner, yoga practicer and zumba-dancer :)
Experienced in coordinating, supervising and training staff members. 
Versatile and proactive problem solver with excellent interpersonal skills. 
Dedicated team coach, organizer and tutor


Supervisor Assistant at Data Expert, Lviv

January 2019 — Present
	The supervision of the activities within the team to ensure the highest quality of the employees’ performance;
	Training new employees on the company standards and procedures, how to handle a negative customer experience and properly interact with clients; developing team members’ performance, offering feedback
	Demonstrating the desired skills and expected work ethic
	Developing team strengths and improving weaknesses
	Administering quizzes and tests to ensure employees have a firm understanding of the company policy

Assistance Client Support Manager at SK Group LTD, Lviv
September 2015 — December 2018

	Answering general and specific questions over the phone or chat about the services offered
	Work with business correspondence
	Work on a marketing campaign to promote the company product
	Providing assistance in using the company product

Sales Manager at Smart Support

June 2014 — November 2014
	Answering general and specific questions about the services offered
	Providing assistance in buying and using the company product
Please, do not offer anything related to sales