Position: Team Lead
Category: Support
English level: fluent
Years of experience: 9

Worked in almost every IT position except Dev:
Support representative, Salesperson, Support team supervisor, QA manager, QA Lead, Email marketing manager, Social Media consultant, Technical Support representative, L2 Customer Support engineer working closely with the PM and Development team;

This experience gives me a unique understanding of company processes and makes inter-department communication more effective.
With nine years of experience in customer support, including leadership roles as a supervisor and quality assurance officer, I am ready to develop my skills in this niche.

Throughout my career, I have gained valuable expertise in various industries, such as remote computer fixing, orthopedic equipment, veterinary software, and cloud backup solutions. Currently working as an L2 Advanced Customer Support Engineer in a Copenhagen-based company, I have developed a deep appreciation for the Danish approach to work, emphasizing teamwork, knowledge-sharing, and a healthy work-life balance.

I possess a track record of successfully managing teams, motivating employees, and driving exceptional customer service. I am well-equipped to set clear objectives, provide guidance, and foster a culture of continuous improvement. 

Passionate about customer support, I find great satisfaction in resolving issues, ensuring customer success, and contributing to customer retention efforts. Furthermore, I excel in tracking key performance indicators, analyzing data, and planning and coordinating tasks to optimize support operations.

I am looking for a new opportunity and open to various vectors of work, such as Technical Support, Product Management, Data Analysis and Team Lead positions.
I am not ready to work in Sales and have a work schedule with night shifts.