Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 1


Pay Support Manager
09.2022 - 05.2023
-Full KYC procedure (including work with high-risk users);
-transactions check & approvals;
-detecting and resolving cases of fraud & suspicious activity;
-working with special databases for additional check;
-assistance in resolving issues between customer and support
-participated in improvements by generating problem-solving suggestions.


Traffic Manager
AdPartner (Display Ads, PPC)
10.2020 – 08.2022 
- Correction and creation of creatives
- Regulation and coordination of advertising budgets
- Creating and configuring advertisements
- Market and risk analysis
- Communication with VIP clients
- Reporting and analysis
- Work with databases

Social Media Marketing Manager
Freelance (Self employed) 
09.2020 - 03.2021
Comprehensive promotion on Instagram
- Packing account: profile cap, highlights
- Full account management
- Creating a complete expedient strategy for promotion -Determining our exact goals
- The definition of our "pain" and "pleasures" that people will receive or will not receive from the account
- Compiling "Brand Legends"
- Ahead of our methods and rubrics
- Selection of topics by themes
- Examples of content
- Audience analysis
- Determining the target audience
- Search and analysis of competitors
- Creating a certain style of accounts (visual part) -Creating content
- Content plan
- Copywriting and selecting hashtags -Setting up targeted ads
- Set up an Instagram ads

Bartender Manager
Milk Bar  
2016 – 2020 
- Full organisation, optimisation and process management
- Purchase and accounting of equipment, inventory, utensils
- The selection, training and supervision of staff, as well as the evaluation of the staff of the hall and the introduction of various motivational systems
- Training for employees
- Making a bar menu taking into account the seasonality of products, profitability and concept
- Building the work of production and creation of author's products -Create receipts drinks, introducing a recount and working with primary accounting
- Working with HoReCa suppliers and signing contracts
- Products control (price/quality)