Position: Customer Service Specialist
Category: Support
English level: fluent
Years of experience: 2.5


AIESEC | TM&TL oGE
Mar, 2019 – Feb, 2020
Key responsibilities:
- keeping track of a database, making "cold calls";
- arranging meetings with sign-ups and informing them on available projects;
- providing excellent customer service by increasing customer return rates;
- participating in AIESEC sessions and LCMs.

Global IT Support | System Support Specialist
Dec, 2021 – Sep, 2022
Key responsibilities:
- processing and fixing orders in the CRM system;
- dealing with system mistakes, trademark issue products and various supplier searching tools;
- interacting with internal teams, external development and customer support teams.

SYNCHRONIC | Account Manager (English language)
Sep, 2022 – present
Key responsibilities:
- keeping in touch with active clients via business correspondence and in a telephone mode;
- product consultation and development of long-term relationships with existing users;
- dealing with documentation and CRM system (tickets, threads);
- communication and constant cooperation with other departments.