Position: DevOps
Category: DevOps
English level: upper
Years of experience: 3


- windows/unix/mobile remote troubleshooting, product support experience
- bash and python scripting, sql/t-sql knowledge 
- experience with webservers (Apache, Nginx), monitoring systems (Zabbix, Nagios, Monit), databases (MySQL/MariaDB, MSSQL), ETL/data integration (SSIS, Azure Data Factory)
- communicated daily with international clients via chats, tickets, emails, calls
- developed and led internal training process for support agents. created and maintained a learning course for technical support newcomers. managed internal documentation contribution process, improved internal and external knowledge base 
- led support department, developed new workflows and updated the existing ones, managed staff scheduling