Position: Program Manager
Category: Project Manager
English level: fluent
Years of experience: 11

* Increased profitability margin for the team from -20% to +5% in 2 years, with continuing growth even in 2020 by improving the contract management and project initiation procedure.
* Reduced employee’s annual attrition rate from 25% to 0% in 1 year by improving people management with tailored professional growth programs for the team.
* Improved Client satisfaction and Engagement by introducing and analysing metrics for Account Health. 
Team utilisation metric helped increase the deliverables quality, timeliness and budget compliance, as well as balance the team's load, organisation's revenue, profit and identify new hiring demand. 
* Partner with Product and Project Managers, Product Engineering, Sales and Support teams to establish transparency and lead communication between teams.
* Act as engineering team lead for the technical teams, responsible for people and performance management, facilitating discussions between teams.
Program Manager with 11 years of experience in project/program manager roles, comprehensive knowledge and understanding of software development cycle, Agile methodologies. Experience in building teams, establishing effective processes and excellent relationships across diverse sets of departments, driving software development projects from pre-sale to completion, leading cross-functional globally distributed teams towards shared goals. 

Core competencies include: building fast and scalable websites and applications, team leadership, cross-functional team management, problem resolution, stakeholder communications, project management, solution design, strategic planning.

Skills:
- Strong analytical and problem solving skills, ability to meet deadlines, and excellent people management skills;
- Strong verbal and written presentation skills;
- Able to prioritise work and manage projects from start to finish;
- Able to build and maintain good client relationships;
- Resilient and focused on delivering short and long-term results;
- Management, motivation, and effective team organization;
- Effective collaboration, relationship, communication, and negotiation skills;
- Friendly, sociable, open-minded.