Position: Customer Support \ Atlassian Administrator
Category: Support
English level: upper
Years of experience: 3


Summary:
Experienced Atlassian Administrator/Team Lead with over 4 years of experience in managing, configuring and deploying Atlassian tools, including JIRA, Confluence, Service Management, and Core. Proven ability to lead and motivate cross-functional teams to achieve project goals and objectives.


- Led the implementation and customization of JIRA, Confluence, for agile software development teams
- Configured and maintained Atlassian tools to meet business needs and user requirements
- Managed user access and permissions, workflows, custom fields, and plugins
- Provided training and support to users and teams to ensure effective adoption of Atlassian tools
- Developed and implemented best practices and guidelines for Atlassian tools usage
- Collaborated with other IT teams to integrate Atlassian tools with other enterprise applications
- Created reports and dashboards to monitor and measure project progress and performance
- Led a team of 12 people and provided coaching and mentoring to improve their skills and knowledge

Atlassian tools (JIRA, Confluence, Bitbucket, Bamboo)
Agile methodologies (Scrum, Kanban)
Software development lifecycle (SDLC)
Project management
Team leadership and motivation
Communication and interpersonal skills
Problem-solving and analytical skills