Position: L2 Support Team Leader
Category: Support
English level: fluent
Years of experience: 3

I finished freeCodeCamp curriculum in 2016.
(Responsive Web Design Certification, Javascript Algorithms And Data Structures Certification, Front End Libraries Certification, Data Visualization Certification, Apis And Microservices Certification)
Currently, I am working as an L2 Support Team Leader and before that, I was a Senior L2 Technical Support Engineer on Vue.js projects in a product company.

Also, I worked as a freelance front-end developer for 2 years (2016-2017), at the same time I was selling coded components and code snippets and components at the Envato market.

I have a Master's degree in Foreign economic activity management.

I also have successfully finished several PM and general management courses:
— People Management, 2022, LABA Business School
— Project Management in IT, 2022, LABA Business School
— Team Management, 2022, LABA Business School
— Managing Others, 2022, Internal corporate course 
— Project Management Course, 2022, Internal corporate course
— ITIL4 Foundation, 2022
— Information Technology Project Management, 2020, LABA Business School
— Project Management, 2020, LABA Business School
— Business Administration and General Management, 2020, LABA Business School

And looking forward to getting my PMI CAPM Certification and Professional Scrum Master Certification.

I have an advanced level of English and a beginner level of French.

As a Support Team Leader, I was responsible for:
— Organizing the team's daily work
— Ticket flow organization and improvement
— Building processes of the support department
— Monitoring projects
— Managing project progress
— Managing the delivery of fixes
— Writing technical documentation
— Communication with clients
— Communicating with stakeholders
— Quality control
— Coordination of the terms of project development
— Prioritization of tasks
— Conducting team meetings
— Leading 1-2-1s
— Lead and motivate the team
— Manage performance
— Resolving conflict

Technical stack that I have been working with:
 — HTML / Emmet / Jade (Pug)
 — CSS / SCSS/ PostCSS
 — JavaScript ES6 / Babel.js / jQuery
 — React.js
 — Vue.js
 — Responsive markup (from 320px to 2560px)
 — Mobile-first approach
 — BEM naming methodology
 — Gulp.js
 — Webpack
 — Git (GitHub)
 — Adobe Photoshop
 — Bootstrap 3/4

Technologies that I am familiar with:
— React.js
— Node.js
— Express.js
— Redwood.js
— GraphQL
— Puppeteer (browser automatization)
— PostgreSQL 
— Google Maps API
— Telegram bots
After working as an engineer for a while, I came to the realization that I am interested in larger-scale work than being an individual contributor. As it truly gives you the possibility to do more, achieve more, and have a bigger impact.

Thus, I am interested in a management position in a technology company. And I hope to gain enough experience within five years to make the transition from managing projects or engineers to managing managers.