Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 2.5


For the past 3 years I worked in a start-up-like environment and I managed to try myself in different roles and fields. Here are the main ones.

Created complete company’s workspace on Creatio platform. Creatio is a no-code/low-code BPM and CRM system. This enabled us to almost completely move from spreadsheets and offline documents to a smart digital system that allowed complex product tracking, order tracking, e-mail marketing and many other features. I also maintained the system when we added new features to the website.

Manged our small dev-team. It grew from just one part-time developer to two full-time developers and a web-designer. Adapted agile techniques and practices to the reality of our company. Created efficient ways to work with our big idea backlog. Implemented practices to more accurately assess tasks.

Acted as the first customer support agent. Was the one to go through most typical requests, created patterns to solve them, drafted e-mails to customers, and later passed this system to a newcomer, whom I managed. Our customer support was always considered very efficient, friendly and humane.

Main instruments I used: Mailchimp, Creatio, GitLab, Asana, Google instruments