Position: Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 3

Im proud of seizing the opportunity to become a responsible agent at the earliest opportunity and taking on the responsibility of creating FAQ and Issues articles while actively testing the game myself. This experience has also allowed me to gain insights into how analytics function within the development team.
I have a background in offering support to clients of a highly popular mobile game, while also being a responsible agent involved in the launch and ongoing support of a brand-new game.
Have been working with Jira, Helpshift, Confluence etc. and Microsoft Office programs for quite some time. 
Currently, I hold the position of a responsible agent and customer care agent, however, I want to have more potential growth in this field and succeed in reaching my own personal goals.
As someone who quickly grasps new concepts, I want to improve the user experience by providing helpful assistance and also have a nice working environment.
I envision myself working in the “home-like” and team-oriented remote environment, ensuring I stay motivated and engaged. Also, I highly value the chance to learn and grow, so I’ll be grateful to work in the field I’ve had basic knowledge about before. 
As for the NO’s, I’d like to mention that phone calls support is a no-go for me.