Position: Technical support.
Category: Support
English level: upper
Years of experience: 3

I am proud that our team, of which I am a part, has created a high-quality and streamlined service for clients. For example, one of my initiatives was the structuring of problem tickets in Trello.
Almost 2 years of experience in technical support of the trading platform. Almost 1 year experience at big, tech project. During this time I learned to organize an effective system of communication between customers, developers and colleagues. Ability to navigate in log files, create tasks with a clear description of the problem. Ability to work with tools such as: Trello, CRM systems, work with client admin system etc.
I am interested in projects where I can change something and create new, or replace the old, non-effective. Also those projects where ideas are listened to. And projects that directly talk about problems.