Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 2.5


**Business Analyst Sep, 2021 - Pr**

- Creation and updating technical documentation
- Skills in gathering, analyzing and documenting requirements, requirements management, and modeling.
- Visualizing business processes (BPMN, UML)
- Working closely with Product Manager, UI/UX designers and dev team
- Participating in planning and grooming meetings
- Experience in working through Agile frameworks with Atlassian stack tools (Jira, Confluence)

**Technical Writer, Jan, 2021 - Sep, 2021** 

- Authoring tools like Microsoft Office, Adobe Technical Communication Suite, Snagit, Draw.io
- Knowledge of plain English guidelines and international writing standards (Microsoft, Apple, etc.)
- Experience in creating technical documentation and user guides from scratch in English and Spanish languages
- Practical experience within Agile (Scrum) methodology
- Estimation, aligning, and managing own tasks
- Good communication skills in collaborating with the dev team

**Customer Account Manager Sep, 2018 - Dec, 2020** 

- Promptly responding to customer queries via email (English, Spanish)
- Identifying customer needs and helping customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios)
- Experience editing Json code
- Translation of FAQ from English into Spanish