Position: Operations Manager
Category: Other
English level: upper
Years of experience: 11


More than 10+ years of successful working experience with world-known customers/ partners/ clients in international companies. Successful experience in IT, telecommunications, insurance (risks insurance) areas. Successful experience in sales and customer support
As a Lead Operations Specialist the main responsibilities are:
- Supervise Ops team activities and processes;
- Establish and optimize operational processes to organize and track end to end initiatives across all functions within the Ciklum Digital Division to ensure business expectations are met. (Approvals flow (e.g. vacancies), Overtime process, Delivery RAG status, Capability Audit);
- Lead and support internal projects related to key strategic priorities in order to drive critical business results and outcomes (CoE rollout, Testing/UA IT Awards data collection, AWSome day etc.)
- Assistance in managing broad groups of internal stakeholders across the organization to execute and support operational activities.
- Support Division in meeting strategic goals via ensuring consistent tracking and reporting on key metrics (Time Charge cycle accuracy, Unavailability data accuracy control, Invoicing completion);
- Facilitate the flow of communications with the Sales team, leadership team and internal Ciklum functions (IT, Facility, Talent, Finance etc)
- Delivery Operations issue resolution ( ops processes creation, Delivery Statuses etc.)
- New engagement models implementation and coordination / operational processes set up for new engagement models;
- Delivery IT standards development and IT equipment issues contact point;
- Optimized operational processes (overtime, delivery equipment standards, projects transition etc);
- 7 Client projects coordination with total HC 60 ppl.