Position: Technical Support Specialist Team leader
Category: Support
English level: fluent
Years of experience: 5


Currently working in Praxis.tech located on Cyprus as Technical Support Specialist. Experience with troubleshooting of complex technical issues, logs analysis 4 + years in Fin-tech area.
Led a team of 3 agents providing support to merchants experiencing technical issues.
Created and deliver training sessions. Ticket management experience, close collaboration with development/PO department. Proven ability to establish and maintain excellent communication and relationship with clients.