Position: System administrator
Category: Sysadmin
English level: pre
Years of experience: 10


LCE City center of IT, Lviv. Ensuring the functioning and development of the computer information system
05.2011 -11.2017 – Senior Engineer
11.2017 - until today - Head of support service sector, the sector consists of 8 people
Software, operating systems
-	User support OS Windows, Mac OS – 1000+
-	Software maintenance - remote and on-site
-	Connecting and configuring office equipment
-	Basic administration Active Directory
-	Basic administration Azure AD
-	Administration Microsoft 365: User Accounts та Groups, Teams, Exchange Online, Licenses
-	Administration platform Zoom
-	Administration CRM OTRS (Users, Agent, SLA, Services)
Repair of computer equipment
-	Diagnostics and repair of personal computers
-	Diagnostics and repair of laptops
Local network
-	Connecting users to the local network, switching
-	Diagnosis of network problems
-	Setting up active network equipment: switches (TP-Link, D-Link, HPE, Aruba), routers (Mikrotik), access points (Unifi, TP-Link)
-	Creation of a local network map, selection of network equipment

Other
-	Technical support of events – support of events, online broadcasts, conferences, meetings in the hall and on zoom platforms, teams…
-	Selection of computer equipment, office equipment for the user, conference system and production of a technical task for procurement
-	Maintaining a database of serviceable equipment
-	Connection, support and administration of video surveillance systems
-	Organization of the unit's activities