Position: Learning&Development
Category: HR
English level: fluent
Years of experience: 3


I have 4 years of experience in Customer Support, 1 year as a Quality Control Specialist. 
For the last 3 years, I am working as L&D Specialist (Onboarding Lead). I have created two educational programs from scratch: First - for new hires of the company, and Second for people who were chosen to become Shift Leads. 
Aside from that I have created and conducted pieces of training, learning materials and for the team to locate the gaps and as a result, improve the level of knowledge which helped to increase the team's performance on the company level.