Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 2.5


PMO
11 Months - until now
(IT-software Manufacturing)


Project Manager
November 2020 - July 2021
(IT-software Manufacturing)
•	Managing the projects with the existing customers;
•	Ensure project deliverables are on time and within constraints
•	Managing the team of 5 people, assigning tasks, controlling their statuses, helping with other activities where needed;
•	Daily, weekly, monthly reporting according to KPIs and SLAs;
•	Working directly with prospects and new partners to close new business and ensure successful onboarding & integration;
•	Determining client needs and making appropriate recommendations for current and future value-added products and services;
•	Conducting product demonstrations;
•	Delivering structured onboarding, training, and services on the technical, tactical, and strategic capabilities of the system;
•	Helping ensure that account issues are resolved quickly, liaising across Product, Development, Creating and maintaining product, technical, or internal documentation;

Professional Service Consultant, Project Manager
3 years
(IT-software in Digital IQ)
•       Managing developers as the third line support, assigning tasks, controlling their statuses;
•	Coaching newcomers and coordinating their onboarding process;
•	Preparing and providing training to the B2B customers and partners online/onsite;
•	Reviewing requirements documents; 
•	Developing Test Cases, Test Plans, Bug Reports;  
•	Testing corporate software and technologies;
•	Collaborating with other departments.

Technical Support Coordinator
2 years
(IT-software in Digital IQ)
•	Supporting incoming German and English issues from B2B, B2C customers and responding accordingly; 
•	Isolating and reproducing product issues, file reports and providing timely workarounds and fixes for the customers; 
•	Mentoring newcomers and coordinating their work (onboarding and controlling the quality); 
•	Monitoring team performance and passing on issues to proper management with complete information;
•	Preparing articles for the Knowledge Base (Manuals, FAQs); 
•	Following communication procedures, guidelines, and policies

Content Developer
6 Month
(IT-software in Digital IQ)
•	Translation information from/into German / English;
•	Filling the website with the content;
•	Developing website concepts ;
•	Working closely with the development team and helping to improve user experience by reporting issues;
•	Writing reports about completed jobs.
Medical insurance;
Support with taxes.