Position: Customer Support, Sales Manager
Category: Support
English level: fluent
Years of experience: 2


As a customer service agent, I was able to take the team lead role because, on average, I handled 65% of all incoming calls while the other employees handled the other 35%. Additionally, I was receiving a ton of favorable client feedback, which improved our business's reputation. The primary duties and tasks included taking incoming calls; responding to clients' inquiries; offering suitable answers to their issues; placing orders; checking on the statuses, etc.

The key goal of a sales agent is to exceed sales targets, which I perfectly dealt with (if the bottom line was $3000, I was doing $5500 on average). 

I used the CRM platforms JTracker, BATS, Cronetic, and PROABD. These are created and utilized for the purposes of car shipping brokers.