Position: Success Manager
Category: Sales
English level: fluent
Years of experience: 1

Professional skills:
Working with CRM bitrix24.
Understanding of stages of application and website development.
First calls, pre-sales and sales experience.
Understanding of PM methodologies(Waterfall methodology, Agile methodology,
Scrum methodology and Kanban methodology.) Expectations management
Scope management
Timeline management
Communication management
Risk management
Ability to work with large amounts of information
Language skills:
Knowledge of English at C1 level. (There is a 2019 IELTS certificate confirming the level of knowledge of the language) Knowledge of French at level B1.
Understanding of Customer Success practices.
Experience working at an American startup.
Occupation of the position of the business development representative at brader.ua from September 2022 until January 2023.
List of responsibilities:
Develop a growth strategy focused both on financial gain and customer satisfaction. Conduct research to identify new markets and customer needs.
Arrange business meetings with prospective clients.
Promote the company’s products/services addressing or predicting clients’ objectives. Prepare sales contracts ensuring adherence to law-established rules and guidelines. Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support.
Build long-term relationships with new and existing customers. Develop entry level staff into valuable salespeople.

Occupation of the position of the personal assistant of the CEO at brander.ua from January 2023 until March 2023.

Occupation of the position of the success manager at a house maintenance service provider from March up to now.
List of responsibilities:
Manage the day-to-day administrative tasks of the Customer Success and Marketing departments.
Coordinate and schedule meetings, appointments, and events for the team.
Oversee the preparation and distribution of departmental reports and other documents. Respond to email and phone inquiries from internal and external stakeholders. Collaborate with other departments to ensure cross-functional alignment on projects and initiatives.
Assist with project coordination and management.
Perform other duties as assigned by the department's heads.
I'm eager to become a part of a dynamic team, learn and be provided with an opportunity to wear different hats. Looking forward to learning and developing professionally!