Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 1


I had experience as Customer Support Agent (L1 Support), simultaneously working on 5 projects. They included chats and inbound/outbound calls, tickets etc. Also, I got experience in mentoring. 

After, I worked as Operations Agent and Dispatch Agent. My responsibilities were:

- Assigning/Search for drivers;
- Assist drivers with questions regarding dispatching, location, and delivery information.;
- Reply to e-mails, calls, texts from drivers.
- Verification of documents, 
- Drawing up and submitting invoices for payment.

For now, I am working as Customer Support Manager for a trading platform, I also work on several projects. 

I have contact with customers/traders only via chat or email. Working with tickets and making reports.

I hope to find a position where there will be prospects to become something more than a "common" Manager. For example, I can become a Team Leader or someone in this way.

Also, I may consider non-customer support positions.
I wish there will be no contact with customers via inbound/outbound calls.