Position: Customer Service with Polish and English
Category: Support
English level: upper
Years of experience: 3

According to monthly statistics I was one of the most productive workers among the customer service team (answered an average 50+ calls per day from customers).
managing relationships with service providers like airlines, hotels etc.;
organising and managing group trips to the countries of Middle East; 
providing business/individual customer service;
preparing travel offers for business clients;
promoting our travel agency in social media; 
supporting financial and bookkeeping procedures.
taking care of financial transactions;
managing records and receipts;
preparing controlling reports of financial transactions;
dealing with debts recovery procedure;
invoicing
resolve customer requests received via phone, email, chat in Polish and English according to agreed service standards;
providing an excellent customer service experience;
helping and coaching junior members of the team.