Position: Technical Support Engineer/Customer Support Team Lead
Category: Support
English level: upper
Years of experience: 4

VOIP - customer support
Closed more than 1000 tickets from customers during the year with an average customer rating of 4.8

Data analytics - technical support engineer
Closed more than 500 tickets including critical cases involving upper management
Providing second-line customer support service in the field of IP telephony. Use for this various tools such as providing consulting during the calls, monitoring of Linux servers, use of API and Kibana. Solve problems after a call at night from the first support line.
- Collaborating with a team to find the best solution in a particular case
- Creating demo stands and presenting them to customers
- Analysis of computer networks for reasons of call quality
- Working with JIRA as a customer portal
I am looking forward to new challenges, gaining new skills and providing effective work