Position: Data Entry, Technical Support Specialist
Category: Support
English level: upper
Years of experience: 3


Technical Support Specialist at
GeeksForLess (Cyren) (Aug 2022 — Feb 2023):
• Performed email/tickets processing, testing and troubleshooting according to provided documentation and training.
• Dispatched tickets to various functional customer's teams.
• Provided support for the customers.
• Proactively identified issues that could affect customers and escalated them for resolution.

Data Analyst at GeeksForLess (Sep 2019 — Aug 2022):
• Collected and recorded data pertinent to project goals.
• Organized and analyzed data.
• Utilized fast and accurate data entry skills.

Sales Agent at GeeksForLess (Mar 2021 — Aug 2021):
• Performed lead generation.
• Gathered key information to update the CRM (Customer Relationship Management) system.
• Maintained CRM database, and worked to move
businesses through the sales pipeline.
• Conducted business-to-business sales.