Position: Customer Support / Technical Support/ Customer Care / Product Expert
Category: Support
English level: upper
Years of experience: 5

- Resolved many technical issues by collecting all required data from customers' and communicating with development, Q&A, Customer success teams;
- Created multiple product knowledge base.
- Technical support via phone, chat, email and zoom troubleshooting video calls;
- Maintaining customer knowledge base;
- Providing training and onboarding of hardware and software to customers;
- Creating training materials for both internal and external knowledge base for customer’s use;
- Identifying top issues for process improvement and product feedback;
- Reporting on any bugs and issues in Jira;
- Conducting meetings with team, etc.
Looking for a long term partnership and having the opportunity to progress in my career within the company.