Position: Technical Support
Category: Support
English level: upper
Years of experience: 4


Work experience:

November, 2018 – December, 2019
“Vinted”
Customer support agent

•	Supporting customers for international online marketplace 
•	Working with EU, UK, and US clients through Helpdesk
•	Solving payment issues (refund requests, PayPal disputes)
•	Dealing with GDPR customer requests 

January, 2020 – Nowadays
“Software MacKiev”
Technical Support Engineer

•	Assisting worldwide customers with software in live chat and emails
•	Reproducing and escalating issues to QA and Development team
•	Troubleshooting software and OS compatibility issues
•	Testing beta builds and working with beta testers
•	Collecting and submitting feature requests from end-users 
and collaborating with other departments on their implementation