Position: Customer success manager
Category: Support
English level: intermediate
Years of experience: 4

- Responding to a large number of customer requests by phone and incoming requests          - Handling customer complaints, unsubscribing and refund requests, providing appropriate solutions and alternatives
 - Providing product feedback from the client to the rest of the departments                                  - Return of the client from the dump base.          - Conducting training seminars with clients and staff                                                                      - Compilation of FAQ for the consultation line
Sales Manager
 "Archo" LLC, Odesa  - 2014-2018

support manager
 "Business Automation" LLC, Odesa - 2018-2021

head of the customer support department of "Automatization of Business" LLC, Odesa - 
2021-2022