Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 3

At the previous tech company I worked, I was able to maintain customer satisfaction rate at 95% and solved over 50 tickets on a daily basis and cold-called 100+ potential clients on a daily basis, received over 40+ incoming calls with a closing rate of 50% to 60%.
I also sent 200+ cold emails on a daily basis, managing to set up calls with 10% of the recipients. I carried out retention calls with unsatisfied customers, convincing 70% of them to keep using our services.
I am an Energetic Customer Service Representative with 2+ years of experience resolving complex customer inquiries. Passionate about building strong customer relations.
At the previous tech companies I have worked, I was able to maintain customer satisfaction rate at 95% and solved over 60 tickets on a daily basis and cold-called 100+ potential clients on a daily basis, received over 40+ incoming calls with a closing rate of 50% to 60%.
I also sent 200+ cold emails on a daily basis, managing to set up calls with 10% of the recipients. I carried out retention calls with unsatisfied customers, convincing 70% of them to keep using our services.
I have proficient use of Microsoft office tools, Google suites and CRM tools like Capsule, Salesforce, Hubspot, Trello, mojo, etc
Three things that I'm looking for in my next job are a collaborative, team-focused culture, opportunities to learn and grow my skills from a technical standpoint, and a chance to learn more leadership skills over time.