Position: Customer Support Engineer
Category: Support
English level: intermediate
Years of experience: 2.5

I’m highly motivated and self-organized person with good analytical and communication skills.
As a Customer Support Engineer, I worked with customers and end users.
I know how to work with different types of apps (web, mobile, desktop, database)
and technologies SQL/T-SQL, HTML/CSS.
I have experience in working with requirements, testing, deploying in collaboration with 
customer/Dev team.
I’m interested in customer supporting and looking for an appropriate position.
SoftServe, Manual Quality Control Engineer
January 2022 – current
Responsibilities:
	Requirements analysis
	Designing testing documentations (check list, test cases, bug report)
	Executing testing using different testing types
	Functional, regression testing
	Reporting and tracking bugs 
	Collaboration with Dev team

SoftServe Business Systems, Middle Customer Support Engineer
September 2019 – January 2022
Responsibilities:
	Supporting requests from users
	Implementation of system
	Backup and update of tables, formation of samples, modification of data in DB
	Configuring new and existing functionality
	Update and deploy customized functionality
	Root case analysis of data transfer logs and import/export files (XML)
	Functional, regression and user acceptance testing
	Reporting defects/improvements and tracking
	Analysis of customer request statistics
	Communication with customer about project status, issues and clarification of the requirements
	Estimation and prioritization of tasks
	Collaboration with different teams within the company
	Knowledge sharing
	Documentation maintenance
Ready to consider various projects with exceptions Blockchain/Crypto.