Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 11


Project manager (Web Development, Web Design)
from 03.2022 - now
Promodex, Kharkiv (IT company)
• work with projects on web development, CRM
• interaction with the web development, web design, seo, PPC team
• site analysis and recommendations (usability/functional interface)
• settlement of issues related to project deadlines
• creating a portfolio structure for sites
• work with site administrators
• conducting negotiations, holding meetings
• strategic planning of projects
• work with Google Analytics, GTM services
• work in Trello, Google Docs
• writing CRM/ERP specifications
• formation of TOR for creating sites, web design, content
• customer support during the entire period of cooperation

Director, project manager of VIP clients
from 06.2011 to 02.2022 (11 years)
LLC "SEO SOLUTION" (Seo Solution) IT company

• General management of the IT company (50 employees);
• Coordination of the work of a team of specialists on specific projects (up to 10 people);
• Conducting online and offline meetings with VIP clients of the company, discussing the project, drawing up technical specifications;
• Agreeing the terms of the contract with clients, agreeing and drawing up protocols of disagreements;
• Compilation and control of strategic planning of the work of the company's departments;
• Compilation and control of the execution of work on a specific project, phased delivery of the project to the client, closure of the project implementation with legal documents;
• Solving problematic issues with clients regarding the provision of services of inadequate quality, pre-trial settlement of issues (success rate 98%);
• Settlement of internal conflicts in the company, resolution of issues with problematic employees, resolution of problematic dismissals;
• HR (selection, hiring and monitoring of training and internship of new employees of the company);
• Urgent resolution of force majeure circumstances when working with the project (disruption of deadlines, urgent replacement of key employees (in case of their dismissal), parrying (avoidance) of fines from clients, etc.).