Position: Integration Manager, L3 Support Engineer, Automation Engineer, Professional Services Engineer
Category: Support
English level: fluent
Years of experience: 8

Curating integration with 3rd party NAS vendor NEC HYDRAstor for “NAKIVO Backup & Replication” from start to finish, including development.

Building automation for Teramind application images using HarshiCorp Packer.
2003 – teaching Latin and English in the University 

2008 – IP Telephony Company “Bramatelecom”, Canada -  technical support, customer service,
phone support and live chat

2009-2011 – Web Hosting Company “JustHost” -  technical support: managing cPanel, mysql, phpmyadmin, Cloud Linux and all other tasks related to server administration

2011 – Web Hosting Company “SuperGreenHosting” – technical support: managing cPanel, mysql, phpmyadmin, mailman, Cloud Linux, monitoring servers, bash scripting and other related
tasks.

2012 – Internet Provider “Best” – technical support engineer

2013 – 2014 – “Strikead, Inc” DSP platform – 3rd level support engineer: application support, 
SSP integration management, predict system (InferSystems) integration management, custom scripts development, handling support tickets in JIRA

2014 – 2015 - “Starwind Software, Inc” – technical support engineer: virtual SAN configuration, benchmarking and issues resolution assistance

2015 – 2017 – “MGID, Inc” – RTB tech account and integration manager: managing integrations between supply and demand platforms, custom scripts development, writing technical documentation, supervising traffic quality

2017 – 2019 - “NAKIVO Backup & Replication” – product manager: working on product features starting from user stories (conducting customer interviews), analyzing competitors market, etc to creating feature requirements documents and final specs. Curating integration with 3rd party NAS vendors (NEC HYDRAstor, EMC Data Domain, etc)

2020 – 2022 - “Miratech”, Amex project – Genesys GAAP / GIA developer: developing IVR applications using Genesys GIA platform, providing support and troubleshooting of existing applications

2022 - "Teramind" - Professional Services Engineer: ad hoc programming, maintaining a knowledge base, API testing using curl / Postman, third-line support, writing Powershell scripts, building packer images (including Ansible provisioner + Terraform) for OCI, GCP, Azure, AWS, workaround testing

Looking for technical solutions engineer or integration manager positions, L3 Support
The more complex the project is, the better. Communication in English mandatory. Bureaucracy-free environment required. New technologies welcome. I am not ready to work night shifts only. Rotation is o'kay.