Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 0


To start with, I’m a third-year student at the university. By the way, the name is IT Step University and it’s the first uni in Ukraine which specializes only in IT education. Much to my chagrin, I haven’t a commercial experience working on a project yet.
Instead of that, my university pondered a variety of ways how they can bridge this gap, to make students more efficient, compatible and versatile.
I will say, in a nutshell, about the non-commercial experience in the 2nd year, and then I will move on to the 3rd. 
We have a project works, where we should implement a web app or something like a service which will make people’s life easier.
When it comes to talking about my experience, I have worked on Avenga’s project where I was part of a software implementation team. Our dream team creates the coding interview tool which will be used for coding assessments in IT companies to hire the best-fit candidates. I have tackled challenges, communicate with team members and always completed tasks ahead of deadlines. Now I want to add a few words about this year's project work. Here I am a project manager. My task is to submit reports on sprints on time, clearly design tasks in Jira and control them accordingly, as well as meet deadlines. The idea of ​​this project is to create testing on the site platform to determine your role in IT.  After receiving the result, the user can watch a video describing the profession. In accordance, find a suitable bachelor's program on the university's website. It's all cool, of course... But I want to get real experience working in an office and with a team. I am sure that the position of Customer Support Specialist is the best for me now. Moreover, your company was recommended to me by a friend who worked here.
Finally, that’s all.