Position: Customer Support
Category: Support
English level: upper
Years of experience: 1


My name is Mykyta, I am 22 years old. I am looking for a new job. Among my strong qualities I can include:
-leadership qualities
-activity
-responsibility
-communication
-purposefulness
-ability and desire to quickly learn new information and skills
I worked for a year at the American company Namecheap, which specializes in Internet services in the field of hosting and domains. I went from Trainee to L2  customer support agent. List of my duties and requirements at my previous place of work:
1) communication with clients in several chats at the same time
2) to know the content and follow about 80-100 procedures regarding hosting products, various requests from clients, the format and rules of communication with other departments, etc.
3) providing customers with full information about the product, how they can purchase it, the advantages of one package over another, and any other questions about the products
4) technical support for the hosting itself. This topic includes the performance of actions regarding the client's hosting package on my end. The number of services here is incredibly wide, so I will highlight the main ones:
removing and adding the client`s domains
editing, deleting, copying files
troubleshooting problems with the client's website (limited support)
WordPress navigation and help
e-mail services (creating mailboxes, passwords, letters)
generation of backups
5) a high level of custom care, the ability to put yourself in the client's position, respond to his mood, and solve the problem in the most effective way