Position: Technical writer
Category: Technical Writing
English level: fluent
Years of experience: 3

- translated and edited 500+ documents: agreements, manuals, release notes, user guides, articles, presentations (IT, marketing, CRM system)

- checked 20+ webinars and presentations held by business analysts, marketers, business development managers

- held 30+ interviews to check candidates' language proficiency

- worked out Style Guides on writing Emails, Progress Reports and conducted training sessions on these topics

- conducted group and one on one lessons 
(general Business English, tailored courses for CRM consultants, business analysts, developers, marketers and project managers)

- handled all stages of the project: searching for customers, consulting and providing need analysis, working out roadmaps, customer support at all stages of the learning process

- worked with customers from Ukraine and abroad

- held 3 webinars on Teaching Corporate English (namely in IT area, finance and logistics) for teachers and 3 training sessions on Business e-mailing. Keep it short and simple for English learners
- translated, edited, proofread agreements, manuals, release notes, user guides, marketing articles, webinars, presentations in IT area ( CRM systems, integrations, low-code tools), finance, legal and developed style guides for business communication

- held interviews to check candidates' language proficiency and onboarded new employees (regarding business communication policies of the company)

- dealt with customer requests regarding lessons, educational programs and opportunities, provided need analysis and feedback on further improvement, developed roadmaps of learning process and assisted customers at all stages of interaction with the company
- junior/middle position in technical writing, learning the tools for improving my skills of arranging technical documentation, improving the existing documentation of the company. 

-junior position in customer success department (customer care/support): onboarding new customers, handling the requests, customer management for revealing needs and further improvements

-possible assistance to marketing/sales department: translation, editing and proofreading