Position: Junior Project Manager, Business Analyst
Category: Project Manager
English level: fluent
Years of experience: 4

* Trained 50+ internal integration and support users (helpdesk) across the world. Increased expertise allowed system to double number of requests every year during 2 years without major escalations
* As BA I organized work to decrease total amount of tasks from 130 (out of them 40 overdue) to 50 (overdue 8 with minor priority) within first 4 months
Incident and problem management, Customer (B2C and B2B) relationship management, Documentation and specifications maintenance, Developing and delivering trainings, Systems integration (SFTP, XML, CSV), Requirements management, Logistics industry expertise, Experience with waterfall and agile methodologies, User acceptance testing, CSS, HTML, SQL, JIRA
Адекватный менеджмент. Профессиональный рост и развитие