Position: Junior Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 0

«Новая Почта»
Work results:
       -   high-quality staff selection, organization of a comfortable microclimate within the team. Result: a stable team;
       -     full optimization of all internal processes. As a result: 100% fulfillment of KPI indicators, 100% audit passing;
       -    minimizing complaints from customers. As a result: increase in customer base by 43%, increasing the rating of the client service of the department in the general network.

Отделённое подразделение «Вокзал Харьков – пассажирский» государственного предприятия «Южная железная дорога»
Work results:
-	development “from scratch” of one of the commercial points for the sale of railway tickets;
-	a steady increase in personal indicators of sales of train tickets (on average from 18% to 32% per month, regardless of the location of the point of sale);
-	increase customer base by 26%;
-	successful training of new ticket tellers;
-	promotion from a ticket teller of the second category to ticket teller of the first category.

 ООО «Новое время»
Work results:
-	development of sales structures and their successful work (increasing the customer base by 26-35% per month);
-	monthly increase in turnover of supervised regions. The total increase in sales by 67%.
I want to get a junior PM position in a growing company.
I have experience in negotiations and soft skills to lead people. I have successfully completed the "Project Manager Extended" courses at ‘’A-Level’’ school.

Work experience:
 03/2013 - 06/2019  «Новая Почта»
Senior cashier. Number of subordinates: 12 people.

Main responsibilities:
-	people management: hiring, education, mentoring of the team. Work planning of Department, task setting, control, motivation and employee development;
-	sales management: analysis of sales plans, monitoring the implementation of KPI indicators, development of strategies to increase customer base, solution and prevention of conflicts with customers;
-	department management: organizing and improving the department’s internal processes;
-	preparation of the production plan and reports.

  06/2010 - 08/2012 Отделённое подразделение «Вокзал Харьков – пассажирский» государственного предприятия «Южная железная дорога»
Ticket teller.

Main responsibilities:
-	registration and sale of tickets, transportation documents, providing the advisory services;
-	assisting passengers in choosing the optimal route;
-	keeping records of availability, ordering and receiving forms of strict reporting;
-	drawing up cash reports in accordance with the established frequency.

   06/2009 -06/2010 ООО «Новое время»
   Regional Manager. 

Main responsibilities:
-	work with regional dealers (document management, training);
-	maintaining ten-day and monthly reporting;
-	organization and direct conduct of business seminars;
-	administrative and business issues (creation and control of the production of informational, advertising and image products).
I want to change my occupation. I make every effort for this.
Ready to solve tasks that will help to unlock the potential.I want to grow and develop in a strong and friendly team.Together go to the result and realize all the goals.