Position: Сustomer Success Manager
Category: Support
English level: fluent
Years of experience: 4

Generated $25,000+ profit from sending upsell offers to clients for less than 9-month period;

Saved averagely 62% of all the processing clients who decided to stop using the product;

Achieving 99,3% results of KPI&QA during the 2nd-4th months from the beginning of the term.
I am an experienced Customer Success Manager who knows how to treat customers in the right manner in chat, tickets, or over the phone.

As for my familiarity, I have over 4 years of customer success experience working in 2 product companies. My written and verbal knowledge of English in an international B2C environment makes me a strong addition to any team (my English level is Advanced).