Position: Support specialist (German, English)
Category: Support
English level: upper
Years of experience: 4


Customer support specialist, Ciklum LLC

 - Second level support for online streaming services (music, movies e-books): processing user’s requests, checking actual user’s records in CRM (ORN, Invision), reproducing issues, summing up details of the issue, reporting issues with steps to reproduce and other specific details (e.g. user’s environment) to QA via Jira, keep communication between first level support/users and QA till the issue is resolved and closed,

 - Content management activities by filling in internet shops with products during migration from the CMS Magento 1 to Magento 2,
 - Processing request from music providers in CRM for managing items (change status of music items on platform, manage music items in albums).