Position: Account Manager / Customer Success Manager
Category: Sales
English level: fluent
Years of experience: 4

Over the course of more than 5 years in IT, working extensively with diverse clients worldwide, including startups and SMBs, I have amassed a track record of achievements that highlight my expertise in fostering client relationships and contributing to impactful industries. Some of my key accomplishments include:

Global Client Impact: Successfully collaborated with clients from various corners of the world, adapting to diverse cultures and business dynamics to ensure seamless communication and exceptional service delivery.

Strategic Client Partnerships: Cultivated and maintained strong relationships with clients, earning their trust as a reliable advisor. My proactive approach to understanding their needs allowed me to provide tailored solutions and recommendations that aligned with their business objectives.

Product Development Expertise: Demonstrated a solid understanding of product development lifecycles, collaborating closely with technical teams. This contributed to the successful execution of projects that met client expectations.

Goal Attainment and Growth: Assisted clients in achieving their goals, be it expanding market reach and optimizing operations. 

Contributions to Revenue: Proactively identified upselling and cross-selling opportunities, contributing to revenue growth while enhancing the value delivered to clients.
Account Manager at IT outsource (3 years):
- nurturing and maintaining strong client relationships;
- collaborating with technical teams to provide tailored IT solutions;
- identifying opportunities for upselling and cross-selling;
- issue resolution;
- developing account strategies to align with clients' long-term objectives;
- generating regular reports on account status, performance, and growth opportunities.

Sales Manager at IT outsource (2 + years):  
- negotiations and closing deals with customers from US/EU;
- preparation of presentations and estimates;
- contract handling and management of resources;
- monitoring of the budget and timeline of projects;
- payments monitoring;
- build and maintain strong, long-lasting customer relationships.

Logistics Manager (1,5 year): 
- submit shipping instructions and coordinate pickups with 3rd party warehouse and freight forwarders in the USA;
- establish preferred carriers based on rates and service levels;
- facilitate export shipment movement;
- planning and scheduling deliveries;
- claims resolution;
- ensure accurate rate information and documentation;
- provide proactive communication to customers, carriers, shippers, receivers and internal stakeholders.

Sales Representative (Latin America) at JSC Zaporozhtransformator (2+ years):
- participation in procurement tender procedures;
- commercial negotiations and sales contract preparation; 
- coordination of project schedule and events during production, tests, delivery, and commissioning of equipment;
- internal project team meetings;
- oversize cargo logistics.