Position: Production Engineer / Tier 3 Technical Support Engineer
Category: Support
English level: upper
Years of experience: 5


Colabr.io / Front-end developer
Jun 2018 - Nov 2021, Remote work
 Develop scalable user interfaces for front-end components and templates;

 Bugfix and maintain existing components and templates;
 Work with the support team to fulfill customer requests;
 Development work on client websites;

 Test across browsers and devices to ensure the UI is functional on all devices;

 Optimize the performance of front-end code in order to create a lightweight, fast-loading user interface.


Deluxe Entertainment / Production Engineer
Nov 2021 - Present time, Remote work
 Respond to on and off-duty alerts;

 Troubleshoot various technical issues to establish the root cause of problems and form a solution or workaround when necessary;

 Pinpoint problems in highly distributed systems, isolate issues between hardware and software, and communicate that information to the Engineering and Infrastructure teams;

 Reproduce issues and if necessary file defects, escalate to Engineering, and document SOPs (Standard Operating
Procedures);

 Recommend system optimizations, process flow changes, and document work instructions, standard operating procedures, and FAQs;

 Investigating and resolving issues with media assets for such media holdings as Disney, Warner Brothers, Metro Goldwyn Mayer, Amazon, Apple TV, HBO, etc.