Position: Customer support representative
Category: Support
English level: upper
Years of experience: 0.5


Hotel Receptionist 
December 2022 — June 2023
Park Hotel, Dnipro, Ukraine  
• Delivered exceptional customer service, ensuring high guest satisfaction throughout their stay by promptly addressing any inquiries or issues that arose. 
• Managed communication channels, including phone, e-mail and in-person interactions, while maintaining meticulous records and fostering effective communication with both guests and team members. 
• Utilized exceptional problem-solving skills to assist guests with a wide range of issues, collaborating with other hotel departments and specialists to ensure guests' needs were met promptly and efficiently. 
• Educated guests on hotel promotions, amenities, and local attractions, enriching their overall experience and encouraging repeat business.