Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 3


Last 3 years I have been working in Creatio company on different positions:

1. Business analyst (April 2022 – current time)
I'm working on the Business analyst positions right now and main goal it is improving some processes in the Company and make new projects.
— Low-code development using Creatio system.
— Analyzed key aspects of business to evaluate factors driving 
     results and summarized into presentations.
— Applied honed problem-solving skills to analyze and resolve 
      issues
— impacting business operations and goal achievement.
— Improved business direction by prioritizing customers and
— implementing changes based on collected feedback.
— Work based on SCRUM framework and Jira.

 
2. Technical support team leader (April 2021 – April 2022)
I had a team (4-5 members) and main goal was improving team skills and organizing of work process.
— Onboarding new employees. All lifecycle from interview to 
     ending of education process.
— Work on department improving projects. Development and
     introduction of new ideas into work processes.
— Different activities with the team.
— Team performance analysis.

3. Technical support specialist (May 2019 – April 2021)
The main goal on this position was consulting clients and partners on functionality of the Creatio system.
Skills:
— Advanced knowledge of the Creatio system.
— Testing and bug fixing.
— Creating tasks for R&D department.
— Work with databases (PostgreSQL, MS SQL, Oracle). Wring 
     scripts, data analyzes on DB level.
— Site deployment, network settings, docker experience.
— Advanced user of Windows OS and have some skills on Linux.
— Setting up integrations with different services (mail, IP- 
     telephony, etc.) and Creatio.