Position: Administrative Assistant
Category: Other
English level: fluent
Years of experience: 0


Experience in office management, coordinating delivery and resupply, email and phone support, familiar with Ms Office, Excel, Google Docs, Google Sheets, Asana, Figma, various CRM systems. 

Freelance contractor
•	Work on projects aimed to enhance AI capabilities, transcribing and translating, search engine evaluation.

Tech support agent 
•	Coordinated and prioritized phone tickets for timely resolution.
•	Oversaw a few branches of international email support.
•	Effectively addressed customer concerns and resolved product-related issues.
•	Analyzed customer feedback and provided a report to the product developer’s team

Office Manager/Delivery Coordinator
•	Managed and delegated phone tickets and online orders on several ongoing projects.
•	Communicated with suppliers and scheduled deliveries and resupply. 
•	Prepared monthly and daily reports.
•	Built up a database of clients and hunted down potential customers.
•	Reorganized delivery area database.
•	Prepared monthly and daily work load schedules for the office stuff.
•	Provided assistance in training new employees.