Position: Customer support Specialist
Category: Support
English level: intermediate
Years of experience: 2

Сертификат об успешном прохождении курса QA Engineer в SkillUP.
Customer support specialist

 Technical skills:
Languages: HTML/CSS, SQL
Tools:  Github, TestRail, PostgreSQL, Postman, MySQL

Experience:

Customer support specialists (2019-present)

    • Technology Stack- Jira
- MySQL
- Mongo
- Unix Shell
- Log analyzing
    • Experience with Jira Service Desk.
    • Experience with REST, web services, SOAP, and diagnostic clients used to troubleshoot web-based APIs.
    • Relational database & SQL knowledge.
    • Experience in Linux based OS on the user level.
    • Strong personal commitment to quality service.
    • Solid software troubleshooting skills.
    • Outstanding technical communication skills.
    • Good verbal and written English.
    • Position responsibilities
    • Receive inbound requests through the web, email or other means.
    • Analyze, report and resolve customer issues.
    • Track tickets until successfully resolved.
    • Document all the requests and solutions.
    • Work closely with Customer Success and the Engineering team ensuring strong customer satisfaction.
    • Escalate/e

Freelance (2018)
Testing of web and mobile application
Functional and non-functional testing, usability testing
Testing by test cases
Bug reporting

Education:
Master of Engineering (2004-2009)
Donetsk academy of transport

Additional education:
SkillUp educational center of IT specialists (2018)
QA Courses: preparatory course (SQL, HTML, CSS), basic course(QA)
Хочу учиться новому и развиваться с сфере IT. Точно не хочу останавливаться на достигнутом!!