Position: Project Manager
Category: Scrum Master
English level: fluent
Years of experience: 3

- Planned & conducted the transition of all customer data of Europe & Australia branches in single instance to Salesforce CRM solution for lean software architecture that would decrease the maintenance time and cost by 46% compared to that of multiple CRM software.
- Integrated 5+ additional cloud-based tools into Salesforce, including Zendesk for case management and Related Digital Marketing tool, by working closely with the development team to customize, develop and design, saving 500+ employee hours/week across 3 departments.
- Ensured that the requirements, enhancements and defects for all releases have been developed, fixed and tested by collaborating with the IT Architects, DevOps & QA Teams to ensure business processes are aligned with enterprise architecture and application standards, decreasing the incidence of errors by 27%.
- Led & owned all phases of new crm development project that would meet the specific compliance requirements through planning & construction that would save the company €200k in audit investigations.
- Negotiated the largest contract agreement with SwissQuote Bank by liaising with Bankers, Risk, Support and other product areas that increased the company's gross profit by 42%.
I have worked mostly in fintech dealing with projects like CRM development and integrations, Back office tools, Compliance tools, Trading platforms, web projects and many more. 
I have worked both with the business side of the projects and the IT side.
In my current role I work as a Business Analyst. My main project is the Salesforce project where we are integrating all the client data from our current crm solution to Salesforce. Other than that i simultaneously work in other projects regarding the trading platform Meta trader and also the inhouse developed trading platforms.
My typical day consists of conducting meetings, investigating the impediments of developers and trying to find solutions to them, preparing project documentation, constantly being in contact with the Product owner, going over the product backlog, making sure the sprint is going fine and deadlines are being met.
I am looking forward to work in new IT companies and teams where I will be constantly challenged and will learn new things.