Position: Customer support team lead, Quality Control manager, Training Coach, Quality Control Team lead
Category: Support
English level: upper
Years of experience: 2


More than 2 years of working in customer service (gambling), including years of working as part of Quality Control department. My duties: 
- KPI
- Monthly attestation of managers
- Trainings of newcomers 

Have experience with Salesforce, Omnidesk, Zendesk, and CRMs as SoftSwiss and Horizon.
Also have worked as risk and fraud manager around 4 months (as part time job)
My tasks: 
- verification of players and checking documents 
- checking the withdrawal requests