Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 4


At Wema Bank, I worked as a Business Process Analyst where I was able to recommend and drive the implementation of several process improvement initiatives such as;
POS product process enhancement (deployment of POS performance and monitoring solution)
Automation of card dispute resolution leveraging RPA integration. 
Implementation of Customer Interaction Management solution
Bank-wide complaint management process review.
At UBA, I worked as a pioneer member of the Process Design and Optimization unit in the Customer Experience Management department where I was able to;
Review over 20 processes and recommended process automation, digitization, and improvement initiatives tailored at improving SLA, TAT, and operational efficiency bank-wide
Design the automation of Drop-Off Management process on mobile channels; Temporary Overdraft request automation; Account reactivation process automation; Customer engagement process automation; Instant bills onboarding automation to mention but a few.
At Primera MFB, I currently work as a Business Analyst/Project Manager. Working on this role, I have been able to achieve the following;
Manage the SME Loan Automation project.
Oversee the implementation of loan collection and recovery solution; individual and Corporate KYC process automation; NIBSS i-Gree integration,; Core Banking Application enhancement. 
Lead the NIBSS Instant Payment (NIP) integration project and several other projects using both waterfall and Agile methodologies as applicable. 
Automate business processes leveraging Microsoft Power Platform Solutions (Power Apps and Power Automate - Desktop & Cloud).