Position: VIP Account Manager
Category: Other
English level: upper
Years of experience: 2.5


VIP Account Manager
11/2021 - Present

- Daily communication with vip-clients (calls, chats, emails).
- Personal retention strategies (special promotions and offers for VIPs, reactivation, and etc). 
- Finding and Establishing relationships with new VIP Partners.
- Analyzing data to learn more about consumer behavior.
- Resolving complaints and preventing additional issues by
improving processes. 
- Individual Approach to each client, transferring business
cooperation into the friendly relationships if needed.
- Collaborating with teams such as marketing, customer service, and finance to ensure that VIP players receive the best possible
experience. 
- Specific strategies in order to encourage positive reviews from players on AskGambler, TrustPilot and 


Customer Support Manager
06/2020 - 11/2021