Position: Senior Technical Support Officer
Category: Support
English level: intermediate
Years of experience: 6


Over the course of 6+ years working in technical support, I have gained expert knowledge in communication and assisting clients in solving their issues. I can explain the principles of operation and help beginners in technology with any problem they may have. I always take on new challenges and independently seek solutions to the tasks at hand. I am motivated to continue learning and improving my skills.

Technical support and customer configuration.
Creating landing pages on builders (Weblium, Creatium International, Shopify).
Basic skills in SEO optimization of landing pages.
Experience with Google Analytics (setting goals, conversions for A/B testing of landing pages).
Assisting clients through remote control programs (TeamViewer).
Proficient in fully technical organization and support of online webinars using GoToWebinar, GoToMeeting, Zoom, Bizon365.
Experience with administrative panel of 1C-Bitrix: Site Management.
Working with CRM systems and their configuration (Bitrix24, amoCRM, KeyCRM).
Email management and document processing.
Proficiency in Excel, Office, PowerPoint.
Basic knowledge of HTML, CSS.
Photo and video editing skills (Photoshop, Sony Vegas).
Operating systems: Windows, macOS.
English language proficiency: Pre-Intermediate.
Languages: Ukrainian, Russian.