Position: Junior Project Manager
Category: Project Manager
English level: fluent
Years of experience: 1


Project manager
Markupus | May 2021

Working with markup/CMS projects as well as custom JS/PHP requests
Following and managing the projects implementation process
Managing resources
Working with Kaiten, Trello, Asana, ClickUp, Google Docs
Keeping in touch with the clients in Slack, Upwork, and Skype
Holding meetings with the clients
Testing websites before demos for the clients
Holding demos for the clients
Handling client objections and negotiation on favorable terms for deals
Managing reports and necessary documentation Creating a development plan for a month ahead Creating tasks for a designer with design updates/requirements

Customer Support Specialist
Lulu/Upclick | Sep 2019 - Sep 2020

Conferred with customers about concerns with products or services to resolve problems
Described and explained details about product options to inform customers and guide purchasing decisions Solved technical problems with the software via phone or email
Retained clients in case they were unsatisfied with the software and wanted to get a refund