Position: Customer Support
Category: Support
English level: fluent
Years of experience: 11


I have 12 years experience in customer support. 

Customer Support Agent | 4writers
 
December 2011 - July 2023

Customer Support Respresentative - Email Handling, Chat and Phone Support

Natural Language Processing Specialist | Mobcast
 
September 2019 - March 2020

Proofread and edited news, business, financial sections.

Customer Support Agent | Lime scooters
 
September 2018 - June 2019

Provided customers with email and phone support, resolved issues related with their rides on Lime vehicles.

Senior Editor | Born2Invets
 
September 2015 - December 2016

Handling heavy workload and daily deadlines, directed quality, and accuracy of the content
and images, web and mobile stories, and columns created by a talented team of reporters
and columnists.
Proofread and edited news, business, financial sections; designed layout and signed off
on completed pages.
Created headlines, subheads, and photo captions.
Wrote articles/snippets, proofread. Each issue consisted of 20 (350 words each) articles.