Position: Manager
Category: Other
English level: intermediate
Years of experience: 3


The main experience that I am ready to share and continue to develop:

1. operations manager (later head) of a children's learning centre, coordinated all processes: administration, hiring teachers, organising events, communicating with clients, recruiting groups for children's courses/study camps, paying salaries, communicating in social media, creating budgets for the project (with the help of the financial director), creating a strategy and planning the project (together with managers). 
2. coordinating manager of the launch of the Python Fundamentals course on the Prometheus educational platform (representative of the IT school), coordinated the following processes: approval of course materials, recruitment of teachers for interviews, communication with marketing and project managers, writing scripts, preparing forms for providing feedback, processing feedback from users and the team, creating a budget (together with the CFO), communication with all students throughout the course.
3. сustomer support manager (b2c communications), main responsibilities: communication with leads from the first contact to the complete transfer of the ready student to another team (call, email/messenger, motivational interview), online/offline events, work in the crm system, creating contracts for students in 1c, full support of students during their studies. 

I would really like to develop in the area of communications, time management and coordination of processes within/between teams. I am ready to put in the effort to get new skills and improve my English as quickly as possible (I currently have intermediate+), if necessary.