Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 1

- 2 years of experience in Coaching
Program;
- Certified 360 Feedback Coach;
Communication skills;
- Empathy;
- Public speaking.
Finished Basic Project Management Course at Lviv IT School

PROFESSIONAL EXPERIENCE

SoftServe, Inc.

Cisco Data Classification Engineer // January 2019 – Today:
• Analyzing domains/URLs in Serbian/Croatian/Bosnian;
• Categorization of websites by existing categories;
• Managing and resolving customer complaints.

Nestle Business Services, Lviv

Senior AR Accountant // October 2018 – January 2019:
• Customer`s credits management;
• Preparing reconciliations with customers;
• Preparing reports;
• Performing checks and controls according to Standards;
• Participating in KPIs trends, root cause analysis of mistakes/errors and problem solving;
• Communicating with Customer Relation Center, Market SPOC and outsourced companies.

Leadership Development Coordinator // February 2018 – October 2018:
Initiator of Mentoring Program and Speaking clubs in NBS Lviv
• Managing the Leadership Development team in NBS Lviv.
• Acting as the ambassador of Leadership Development, Coaching and Mentoring within the Center.
• Contributing to identification of Leadership Development and
Coaching future needs to continuously improve current practices
and leadership effectiveness.
• Supporting Line Managers in their development as leaders.

Two years’ experience as a Trainer:
• Successfully completed Train the Trainer course;
• Participant and finalist of Internal Trainers School;
• Conducting Feedback, Coaching, Recognition trainings;
• Conducting Induction and Onboarding programs for newcomers
(PRIDE, Nestle Purpose and Values, Code of Business Conduct, NCBP, People Development and Performance);
• Conducting 2 days training High Performing Diversity Teams and 1 day training Service Orientation Path;
• Creating content for 1 day training Conflict Management in terms of Internal Trainers School.