Position: Customer support
Category: Support
English level: intermediate
Years of experience: 0

Finalist in the "Seller of the Year" nomination of the DZWinner
competition in 2019.

Raised the grade of Team Lead to the level of Senior in 1.5 years.
I work as a Team Lead on sales projects not connected to IT, but I want to change my specialization, (more information i perform at my CV).

In my current job, I perform the following functions:
- Mentored and training new Supervisors at all
- Creating prototypes for designs and training materials.
- Conducting negotiations with customers.
- Working with jira, trello, impact 360
- using CRM systems like QliK, zoho and others
- Using various quality management tools (QMTs)
- Building and completing KPIs for sales projects
- Work with reporting (daily, monthly, quarterly)
(At this point in my team we got 30 members, on my department (before there were up to 60 people)
- Work on performance of indicators 
- holding corporate events

My specialization is not directly related to the field of IT, BUT The dream is to start working in the field of it, because I like to work with everything related to PCs.
My passion is to learn about everything new in the field of computer technology so, i want to turn hobby into life's work.

And i think, that and i can do it well ;)