Position: Junior Project Manager
Category: Other
English level: upper
Years of experience: 5

My main specialization is legal analysis and writing. In addition, I have experience in managing a team (4 people) and implementing all-Ukrainian projects (All-Ukrainian assessment of administrative services quality). Besides, I maintain the content of the official social media pages, for example, the FB page Diia Centres with more than 10 000 subskriders.
I am graduated lawyer with 5 years of experience in central governing bodies. 1 year of team-leading experience. 
I currently work as the team leader in the evaluation of public services at the Ministry of Digital Transformation of Ukraine in Kyiv. There are 4 subordinates in my team. 
In 2021 we managed the All-Ukrainian assessment of administrative services quality (results: 38.000 responses, 93% CSI, 78% NPS).
I am also responsible for content management of the Centre Diia Platform and the Guide for public services in the Portal Diia.
My team and I organized more than 85 educational webinars in the field of administrative services.
There are more than 1000 administrative service centers in Ukraine. We are responsible for coordinating all of them through different communication channels (official documents, systems of electronic interaction, online meetings, and social media).
For now, I plan to widen my skills and try myself in other fields, such as IT, Project management, or Human resources.
I expect to improve my skills and widen my knowledge of my current borders. During 5 years of working experience, I have worked in 3 governing bodies. For now, I have successfully managed to keep the register of administrative services, which consists of information about more than 2000 services. I want to try myself in other fields, for instance, project management in IT or in business. I hope my previous background will be helpful in it.