Position: Customer Support Agent
Category: Support
English level: upper
Years of experience: 6

95-99% reply accuracy for more than 6 years as Customer Support Agent
Multitasking (handling 3-4 projects at the same time)
Customer Support/Moderation agent at numerous gaming projects:

Multiple CRM systems (Helpdesk, Zendesk, OTRS etc.) used to collect customers issues info and further operations (FAQ/common replies, soft skills, gathering additional info for escalations, etc.),
Issues reporting/Escalating with JIRA,
Customers' account checking/editing with dev tools (GIMPLI, Dashboard, etc.),
Time  management reporting
Teammates consulting
Project documentation handling