Position: Customer support manager
Category: Support
English level: upper
Years of experience: 1


WORK EXPERIENCE

Customer Support Manager
Chefly
06/2020 - Present, London, United Kingdom
Healthy Meal Prep
- Providing help and advising customers on various complaints
and major incidents such as issuing refunds or compensations
- Handling issues and solving customer's problems
- Working with the structured database and MS Excel for
preparing daily reports
- Steady contact with the managers to discuss possible
improvements in customer service

SMM/Administrator
Mommy&Ashley
12/2019 - Present, Kharkiv
- Online store rooms decor for kids
- Oversees the strategy and daily management
- Serves as point person for ensuring excellence in social media
and addressing questions across the organization about
- Mommy&Ashley social media activities
- Advises the organization to pursue new opportunities in social
media, shares key updates with relevant stakeholders in the
organization
- Oversees full integration of and ongoing management of social
media content and analytics tool
- Develops thoughtful content that engages
Playing a primary role in developing strategy and coming up
with new tactical ideas to enhance our social media platforms