Position: Customer Support, Sales Manager
Category: Marketing
English level: upper
Years of experience: 2


Travel Manager / Co-owner, February 2018 – Present
Travel4ever Agency, Kharkiv

Developed new business opportunities to increase client base.
Reviewed and recommended improvements to travel programs.
Managed passport, visa, ticketing, hotel and transportation services.
Made reservations for customers based on their various requirements and budgetary allowances.
Maintained appropriate travel documentations.
Provided travel advice to meet client needs.

Contract manager, 2014 – November 2017
SAYAMA Travel Group Co., Ltd., Pattaya, Thailand

Draft and negotiate a wide range of hotel contracts 
Add information and feedback to Contract Manager Playbooks and other supporting documentation
Input completed contracts into the contract management system and capture key terms

Reservation Manager, August 2011 – October 2017
SAYAMA Travel Group Co., Ltd., Pattaya, Thailand

Oversaw reservation administration and provide update to reservation system
Processed payments and sending confirmation details to customers.