Position: Tech support
Category: Support
English level: upper
Years of experience: 3

20+ excellent reviews on the Trustpilot
99% average QA score (as a Tech Support Representative)
Work experience:
· Tech Support Representative - 1 year
· Senior Tech Support Representative / Shiftlead manager - 2 years
· Billing agent - 2 years (part-time)
· QA manager - 1 year (part-time)

Key responsibilities:
· Providing technical support service remotely (via phone, chats, and emails)
· Team management
· Monitoring of quality rates of the support department team   
· Detecting workflow issues and working on their solution
· Workflow improvement (including implementation of new guidelines and procedures)
· Working with the payment service provider (PSP)