Position: Supervisor of Customer support department, Service and support analyst
Category: Support
English level: upper
Years of experience: 5

Please read below about my strong traits: 
+ I´m dependable, because when I make a commitment, I live up to it.
+ I use a creative approach to problem-solving, as I adore getting the work done.
+ I can prioritize work, multi-task daily without being distracted and consistently meet deadlines.
+ I´m always eager to learn something new and dig deeper into the smart technologies.
+ I´m a people person, so I usually get on well with all my colleagues and customers.
+ My ability to be proactive could also help, since I always try to predict what problems the customers might have.

I have some good recommendations and references from my previous jobs which can prove my competence, I can share them with you if you contact me :)
Hi there! I'm an experienced customer support Supervisor with a verifiable track record of resolving complex issues quickly and winning customer loyalty. I´m a philologist by education, as I´ve always loved studying languages. That´s why I have a good knowledge of English and Bulgarian. I have 5 years of experience in Customer/Technical Support, working both with B2C and B2B. You can read below about my work experience:

My last (and ongoing position) is Supervisor of the support team in IT company
My duties include:
- Managing team of 20 support agents;
- Holding trainings and workshops for the agents;
- Checking the quality of their work, establishing work polices based on company updates and requirements.

I’m working here for 8 months already and I really love my job, but because of the financial struggles of the company I might leave it soon.
*****
Service and support analyst in IT company 
My responsibilities included: 
- Setting up complex showcases for client`s events;
- Filling client`s platform with branded content;
- Responsible for transcription API services (creating Rev accounts for new clients, communication with API Support in case of any issues);
- Troubleshooting and assisting our clients on Test Line;
- Supporting online conferences, webinars;
- Setting up and broadcasting livestreams;
- Editing client`s materials (logos, headshots, banners);
- Video editing client`s media after event via Knovio or Premiere Pro.
*****
Commercial agent in Austrian Airlines 
My responsibilities included: 
- B2C - providing high-quality assistance and customer service for individual travelers. The main area of responsibility was information on fares, airline policies, seat availability, promotional destinations and other information in Ukrainian, Russian, Bulgarian and English languages;
- B2B - maintaining and managing existing contacts with travel agencies and corporate accounts;
- Creating and managing invoices for payment for ticket issuance;
- Ticketing operations (issuance, rebooking, rerouting, upgrade, refund) automatically and manually in GDS Amadeus (OneRes).
I´m ready to start in 4 weeks. I´m open to remote work/on-site work in Lviv/possible relocation. Please feel free to DM me if you have any good vacancy for me and I´ll share with you my CV!