Position: → Business Analyst (outsource & enterprise experience)
Category: Business Analyst
English level: upper
Years of experience: 2

During the work:
• Successfully administrated CRM with 2500 users and 1mln customers
• Documented most systems in the marketing departments and was the main knowledge-holder after 3 months of work
• Found critical fraud loopholes for sellers and fixed them

 Apart from work:
• JTI Make it Bright idea pitching (#1 place of 30 teams on the national stage)
• Unilever Future Leaders League (#2 place of 115 on the national stage)
(Feb 2022 – now) – Business analyst (dev-side) at Softserve
• Mainly on the bench due to lack of new clients because of war
• Was engaged in small internal projects: Salesforce-based HR-tool & Project excellence

(Mar 2021 – Jan 2022) – Business analyst (client-side) at British American Tobacco
• I worked in agile SDLC with business requirements, user stories, and process diagrams
• Troubleshoot sync errors of CRM, eCommerce, Loyalty program, and Marketing automation platform
• Took part in security audits
• Implemented a variety of enhancements to existing CRM
• Launched: chatbot, voice to text recognition, delivery service on eCom, marketing automation integration

(Apr 2019 – Mar 2021) – Auditor at KPMG
• Participated in IT, FMCG, banking, energy, agro, and tobacco projects audit
• Was engaged in the management consulting related to personnel workload & KPI system of a large bank
• Achieved the Bravo Award for completing a project week before the due date
• Performed a variety of audit procedures: ETs, roll-forwards, cut-offs, controls D&I and TOE, FS analysis, SPPI, underlying data testing, inquiries
Do's
- Remote

Don'ts: 
- BI (Business intelligence) analyst / Data analyst positions