Position: Customer Support Engineer
Category: Support
English level: upper
Years of experience: 3


Work Experience:

January  2020 – January 2021
Junior Support Engineer
Duties:
Technical Support
Remote Software and Hardware troubleshooting (macOS, iOS)
Prioritize and manage several open issues at one time
Diagnose and troubleshoot technical issues, including account setup and network configuration
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Refer to internal database or external resources to provide accurate tech solutions
Handling problematic customers

April  2019 – January  2020
   Remote Support Engineer

Duties:
Technical Support
Software Setup and Configuring
Remote Software and Hardware troubleshooting (macOS, iOS)
Handling problematic customers

Hard Skills
Excellent problem-solving and communication skills
Flexibility
Work under a high degree of pressure
Ability to diagnose and troubleshoot technical issues

Soft Skills
Patience, friendliness, and clear, non-technical communication
Time management
 Organizational skills
Positive attitude even under pressure

I'd like to take part in a project, which allows me to use all of my strengths and talents. I'm interested in attending workshops, trainings that I believe will help me be a transformative leader in in this organisation. I feel that I have really improved in my position and I'm ready to take on more responsibilities, new tasks and challenges with extra effort and I want to learn all I can to add to your team. Loyalty and exceeding expectations are two of my greatest attributes. I believe I can make a big impact if I am given a new role.
No gambling offers, please. Prefer not to work night shifts, but it can be negotiable.