Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 3


Enthusiastic and self-motivated problem-solver keen on organizing and getting things done with 3+ years of experience owning all stages of project lifecycle from initiation to delivery results that exceed expectations. Currently seeking a new challenge and greater responsibility.

PROJECT MANAGER
– Oversaw teams of developers and marketers, responsible for both internal (for ex. CRM) and external (websites, web apps) development, and launching new marketing campaigns.
– Led firm’s workflow switch from a local to a cloud-based solutions, including in-house developed CRM, saving both time and effort for day-to-day routines.
– Launched 2 new products and increased the revenue by 105% overall over the course of 3 years.
– Performed tasks central to firm’s financial progress, including scheduling, budgeting and accounting, and resource management.
– Advised upper management on technology, marketing, and web design, clearly communicated problems and progress.
– Analyzed, effectively strategized in regard to goals, deadlines, schedules, budgets, needed resources, and team member coordination.

WEB DEVELOPER
– Design and establish user-friendly, high converting LPs and responsive WordPress sites with optimized check-out process, various advanced features and plugin integration.
– Get decent knowledge of HTML, CSS, JS and PHP languages, as well as technology behind RESTful API, familiar with SEO principals, have experience working with various CRMs and CMSs.

CUSTOMER SUPPORT MANAGER, TEAM LEADER
– Oversaw a team of 8 support agents, responsible for both internal (indoor technical support) and external (resolving clients tickets) support.
– Assisted development and quality assurance teams with updates, including finding and replicating bugs.
– Managed customer feedback and support requests through multiple vectors including chat, email, forum and ticketing system.
– Developed and implemented an automated reporting via Excel to speed up the procedure from around a 1h to 10 min.