Position: Marketing Manager; Digital manager; Business Analyst
Category: Marketing
English level: fluent
Years of experience: 6


Account Group Director at AGAMA Communications Digital agency
•Managing client service team
•Supervision of projects, company’s processes; performance of financial indicators, retention and increase of customers’ satisfaction rate
•Expansion of new businesses, development of communication strategies

COO iSTWire Group Branding agency 
•Preparation of internal resources for opening a branch in Kiev
•Building internal team processes to optimize labor costs
•Recruitment and dismissal of staff / selection of teams and management of their work
•Training of project managers, adjusting their work with clients
•Monitoring the implementation of projects
•Monitoring customer service and developing customer relationships
•Increase of projects’ profitability (in fact, increasing the profitability on average to 40% from 20-25%)
•Formation and development of additional agency’s services
•Control of finances

Social Media Lead PJSC Kyivstar
•Management of support team agents (Kyivstar contact center operators) in social networks and chat,  quality control of customer service, development of bonuses and penalties system, interaction with other departments in dealing with crisis situations and timely updating of the internal training base for operators
•Control of meeting the needs / solutions of users' problems and forming a positive image of the company due to high-quality and timely interaction of support agents and digital agencies with users in social media
•Management of the process of tracking and responding to mentions of the company in social media 
•Control and management of social media company activities
•Continuous development and generation of new ideas to improve activities in social media
•Management, briefing of digital agencies for campaign development 
•Setting up KPIs and internal team work quality control of operators and digital agencies

Senior Account Manager COXO Digital Digital agency