Position: Supervisor
Category: Support
English level: fluent
Years of experience: 7


Key job was transaction Monitoring and updating on Risks. Worked closely with Fraud & Security team and Automation team. Also handling customer queries, complaints regarding Trading, Transactions via call and email. Acted jointly with Billing and KYC team to provide faster resolution Deposit, Withdrawal and account Verification. Have exprience of supporting chat-based client questions and grievances about sports and casino events. Assigned the tasks of handling customer queries, feedback, complaints and requests. Generated outbound sales for new and existing customer. Performed administrative aassigned tasks.