Position: Customer success manager
Category: Other
English level: fluent
Years of experience: 3


• Accounts management (correspondence, communication, problem solving)
• Drafting and contracts signing
• Frequent meetings with customers, gathering feedback CSAT/NPS, bridging delivery <-> client in edge case situations, finding opportunities to extend account
• Invoices management
• Growing accounts (proactive sales)
• Managing all the tasks/plans in Trello tool using GTD approach
• Reorganising existing CSM strategies to prevent churning
• Advising of impending work deadlines for both internal and external commitments, e.g. reports, presentations, projects
• Client outreach/closing: lead generation over LinkedIn and AngelList contacting/communication, meeting scheduling and participation up to client closing
• Prioritising inquiries and requests while troubleshooting conflicts; making judgements and recommendations to ensure smooth day-to-day engagements with customers
• Providing “gatekeeper” and “gateway” role, acting as the point of contact among executives, employees, customers and other external partners and ensuring a bridge for smooth communication
• Good grasp of Power BI, Trello, Slack, Hubspot, Notion • Smaller administrative tasks