Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 1.5


Deliver high-quality services to the customers;
Answer via live chats and emails;
Help customers with complaints and questions;
Make calls to customers in difficult cases;
Give customers information about website, offers and propositions;
Other project support work;
Creating reports;
Work with CRM systems;
Maintain a regular dialogue with other team members/leads, sharing learning experiences and enabling a client to provide a consistently high-quality service;
Use own initiative to troubleshoot technical issues raised by the client and deliver solutions that meet policies;
Cooperation with other departments for solving payment and technical problems;
Document any changes or new solutions for other agents to use.