Position: Technical Support L2
Category: Support
English level: upper
Years of experience: 4


What I did on the last job:
• Customer Support: investigation of issues, raising tickets in Jira and resolving
• Small development fixes (Python, SQL, html), improving of internal products
• Contacting with customers, Data providers, developers, detecting problem in logs during investigations
 
What I did on job in Quod Financial:
• Customer support: investigation of customers issues and resolving of them on the Linux backend. 
• Monitoring of the system using Geneos. 
• Testing of company's products, creating tickets in jira. 
• Configuration and testing of plugins and sites backend, writing scripts using bash/Golang, etc.
• Investigations of issues in logs/FIX logs, databases
• Work with market data prividers (FOREX/Equities)
• Creating of technical documentation on Confluence

What I did previously in Apptimized:
• Application Packaging & Distribution in Windows 7/10 Desktop Operating Systems.
• Packaging and personalization technologies, including InstallShield, MSI, ThinApp.
Application Virtualization (App-V),
• Working with scripting (VBScript, Powershell, Batch),
• Customer support.
• Testing of internal products.
Looking for work in product company with small/medium command, only day/morning shifts. Good communication inside a team and feedback is very important. 
Also it's important to see the possibility of growth, that I could learn and implement new knowledges in this job.