Position: Product / User Researcher
Category: Product Manager
English level: fluent
Years of experience: 2

It took less than a year from Trainee Data Analyst to Junior Strong. I hava a lot of experience in working with Net Promoter Score: as Data Analyst who created BI report, as Researcher who uses data from report for working with customer loyalty. And aldo because of my knowledge of customer data our NPS mechanics were significantly changed, that improved data quality, got rid of errors, and we were able to get more knowledge about customer loyalty to the company. 

As Data Analyst I was also responsible for tech review and all tasks of customer experience. As Researcher I became a mentor for new UX Researcher. 

Results of researches helps different departments such as Marketing, Product and Customer Succes to improve processes and design new features in customer and user experience. For instance, I was participating in creating the new customer journey    on websites and mobile apps.
Hello :) I'm Daria and I am User Experience Researcher and Data Analyst. My passion is finding insights in data for creating better customer and user experince to make products grow. I have been working on improving the client-centric metrics such as NPS and CSAT. Have strong experience in data analysis, designing and conducting in-depth interviews, BI reporting, qualitative and quantitative researches, participating in Service Design sprints. Also I have experience in working with customer and user retention, business requirements gathering, documentation and launch of new customer-centric metrics.
I would like to work with databases for clear understanding of data. Especially adore working with product and client-centric metrics: NPS, Retention, CSAT. I appreciate the possibility of autonomy in work and the ability to grow quickly.