Position: Support Engineer, Technical Support Engineer, L2 Customer Support
Category: Support
English level: upper
Years of experience: 2.5


I have been working as a Hosting Support Specialist for more than 2 years at the leading domain name registrar and web services provider. During this time, I have developed my hard skills and leveled up my troubleshooting along with my technical knowledge in many spheres such as Web-Server Management, DNS and Networks, Email services and protocols, code debugging and website optimization, etc.

Apart from that, I helped my company implement a completely new, better troubleshooting flow of hacked WordPress websites (and other CMSes) which was later introduced to customers as a separate document and helped reduce the number of complaints concerning this issue.

I strive to deliver excellent quality and exceed the expectations of customers. For that, I am constantly learning something new to do my job better.