Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 0


WORK EXPERIENCE

1.	Support worker
(08/2017-07/2018)
•	Interacting with customers via various communication channels, such as phone calls, emails, chat, or social media.
•	Diagnosing technical issues and providing step-by-step guidance to customers to help them resolve problems.
•	Gathering feedback from customers about their experiences and relay this information to relevant departments within the company.
•	Serving as advocates for customers within the company, ensuring that their concerns are heard and addressed.
•	Addressing inquiries, concerns, and requests related to open issues from the clients.
•	Provide relevant information to facilitate a smooth transition and resolution.

2.	German online school administrator
(07/2018-09/2019)
•	Collaboration and selection of teachers.
•	Ensuring that course materials are accessible and well-organized.
•	Monitoring and updating course content to reflect current educational standards and best practices.
•	Managing the student enrollment process, including registration, course selection, and fee payment. 
•	Maintaining accurate student records, attendance, and academic progress tracking.
•	Assisting students and parents with inquiries related to enrollment, courses, and academic performance.
•	Facilitating effective communication between students, parents, teachers, and staff. 
•	Collaborating with school leadership to develop and implement long-term goals and strategic plans for the online school. 

3.	Night cleaning company manager
(09/2019-06/2020)
•	Hiring, training, and supervising a team of cleaning staff.
•	Conducting interviews, onboarding new employees, providing training on cleaning techniques, safety protocols.
•	Regularly inspecting the work performed by the cleaning staff to ensure that cleaning standards are met or exceeded.
•	Monitoring and managing cleaning supplies, equipment, and tools.
•	Handling unexpected challenges that may arise during the cleaning process, such as equipment malfunctions, staffing issues, or changes in client requirements/
•	Identifying opportunities for process improvement, cost optimization, and efficiency enhancement.
•	Managing administrative responsibilities, such as maintaining records of cleaning activities, preparing reports for clients and company management, and handling billing and invoicing.

4.	State employee
(06/2020-10/2022) 
•	Control and support of tender purchases.
•	Reviewing financial statements, ledgers, and accounting records to ensure accuracy