Position: Product manager
Category: Product Manager
English level: upper
Years of experience: 5


Experienced Product Owner/Manager with a background in Marketing, Management&UX, specializing in developing and improving B2C, B2B and B2B2C products. Skilled in defining product market fit, conducting research, forming product teams / manage cross-functional teams and implementing effective product processes

Work Experience:

Project - ESP (Email Service Provider)
- Conducted comprehensive product, market and competitor research to identify opportunities and define product market fit
- Prepared a new Roadmap and Backlog to align with market demands and customer needs
- Formed and managed product team, implementing new product processes and methodologies
- Upgraded the platform to an Omnichannel solution (add new channels, automation, and new segmentation)
- Started pre-sales of the product in new markets (TIER-1)

Project - CRM and Trading platforms
- Conducted market research and competitor analysis to define the product vision and growth points
- Created product and go-to-market strategies based on market insights and customer requirements
- Prepared the Roadmap and Backlog
- Coordinated a cross-functional team, utilizing Agile methodologies for efficient development

Project - Internet banking (App and Web platforms)
- Analyzed user experience, market trends and competitors 
- Created the Roadmap, Backlog, Feature Map, User Personas, Customer Journey Maps, … for MVP releases
- Coordinated collaboration between the Bank team, RBI team, and outsourced companies, ensuring smooth communication and progress
- Successfully initiated development of the first MVP features

Project - Chat | Chatbot 
- Analyzed customer experience and market to develop and launch an Chat | Chatbot 
- Developed the RoadMap, Backlog, and Feature Map for the product
- Launched the updated Viber version based on MVP results
- Integrated the online chat with the support team to increase customer experience

Project - Brand new Bank's main website
- Developed and implemented a new concept focused on simplicity and user-friendly features, utilizing a search algorithm based on Elastic Search
- Implemented a new CMS and admin panel with role models for different Bank departments
- Achieved high customer satisfaction with a 99% positive NPS for the new website features
- Successfully increased the average number of website visits to over 1 000 000 per month, with 80% being new visitors
- Significantly boosted product and service orders through effective website design and user experience
I am looking a company with interesting projects and great people in the team.
A big plus will be the possibility of personal development within the company and beyond (seminars, courses, ...).