Position: Head of customer service/support
Category: Other
English level: intermediate
Years of experience: 7

Organization of client support department from the very beginning
people management, recruitment
customer support department supervision
shifts management
procedures development and implementation
Development of support team from the very beginning.
Procedures, scripts management.

MySQL, XML basic knowledge, Ability to work with huge database, Able to manage in conflict situation, People management skills, Atlassian JIRA,  MantisBT, Strong communication and sales skills, Good knowledge of e-commercial products.
Профессиональный рост. Сложные задачи. Белая зарплата. Адекватный менеджмент.