Position: Service desk technician
Category: Support
English level: upper
Years of experience: 2

LembergMeat 
- signed a contract with key customer;
- increased sales for 100 tonnes/month;
EPAM
- got a promotion to L2 level after 7 months of cooperation;
- 90%+ customer satisfaction rate;
- working on improving workflow and responsibilities by work orders creation and close communication with KM team;
- working as a shift lead (assigning tickets to colleagues; assist them in complicated cases);
- working as administrative support on Thomson Reuters project (part time)
Service desk technician 
• Serving as the point of contact for users seeking technical assistance over email and support portal;
• Performing remote troubleshooting following workflow and own experience;
• Working as an admin to grant access to Jira and Confluence tools;
• Identify and suggest possible improvements on procedures;
• Performing daily emails to customers and users within ticket updates.

B2B Sales manager
• Established and grow business relationships with category managers of potential customers;
• Signing cooperation agreements;
• Performing sales calls and emails daily;
• Filled out sales reports and submitted them to superiors;
• Participating in tenders;
• Implementation of shipment control for customers;


COURSES
August 2022 – October 2022
Project management in IT
Laba Academy
• Understand the scope of the project;
• Understand SDLC and Agile principles;
• Basic knowledge of Scrum, Kanban, and Waterfall methodologies;
• Risk management;
Project management in IT Skillsetter.io
• Work with contracts in IT;
• Project preparing: bug tracking, wiki, kick-off meetings;
• Description of functional and non-functional requirements;
• Description of features using user story and use cases;
• Development of feature readiness criteria: DoR and DoD;
I will do my best for the company and team I am working with. The possibility of development and growth in the company is extremely important.  From my side, I am ready for hardworking and make maximum efforts.