Position: Operations/Integration Engineer | Technical Support Team Lead | Engineering Manager
Category: Support
English level: pre
Years of experience: 4

— Researched and described the logic of applications interaction with child services, CRM systems, company payment systems, as well as with all key workflows. Created the basic structure of the technical documentation of projects, which served as the foundation for a full description of the functional blocks by newly arrived technical writers;
— In the absence of a business analyst, he independently developed reports using the Jasper server / studio. After the emergence of the analyst, he participated in the development and further support of the BI architecture by the database administrator.
— Was involved in supporting integration processes with new and current partners, as well as organizational and technical relations. Achieved a significant acceleration in the launch of partner products for sale, through direct communication with the partner (contractors), technical advice and well-established monitoring to track problems.
— Created a support team from scratch. I have experience in implementing and training new people in a team and building all business processes in accordance with the requirements of the company. Successful use of the kanban framework in the team, implementation of SLA and request processing metrics. Familiarized and trained the team with the principles of testing, description of bug reports and development tasks. Use of acceptance criteria in setting tasks for the backend and self-testing of tasks by the support team.
— Growth and promotion of some team members with minimal experience to junior DevOps and junior BI Analyst.
— Technical experience as a network engineer and junior devops with subsequent promotion to projects support lead. Gaining significant skills in managing and structuring a team to support more than 10 projects at one time;
— 3 years of experience in e-commerce;
— Main role: support of projects and infrastructure, processing of applications from commercial partners and corporate divisions. Functional and integration testing as part of DevOps, Backend and QA teams;
— Data analytics, determination of product and business indicators to identify problems, optimize processes and collect indicators;
— Description of service/application interaction processes, description of development tasks, support of commercial integrations, description of design and technical documentation, instructions for the team;
— Building workflows to effectively manage and train teams to handle a variety of incidents.
I am interested in corporate training and the use of any cloud solutions (AWS, GCloud, Azure) on which the company's business processes are built or partially built. From architecture to cost control. I am interested in complex solutions and concepts of project and team management methodologies within the company. I wish to get a new, high-quality experience and become useful in facilitating any processes.