Position: Customer Support Team Manager
Category: Support
English level: upper
Years of experience: 2.5


EMT Controls | Data-manager - 2016/2017
- Data collection and sorting;
- Producing technical specifications for
- smart home systems;
- Working with SMM;
- Meeting and communication
management;
- Troubleshooting and problem solving.

MMD SMART Ukraine | QA Tester - 2019/2021
- VOIP and SMPP quality assurance;
- Working with Service Desk systems;
- Monitoring and reporting product
issues;
- Task management, quality control and
execution.

MMD SMART Ukraine | Customer Care
Deputy Team Manager - Customer Care
Team Manager - 2021/now
- Task management, quality control and
execution;
- Improving new processes. Management
and authomatization of current
processes;
- Prevention of errors, problems and
conflicts solving.
- Hiring, coaching and mentoring new
employees;
- Communication with teams. Task
execution, delegation and control;
- Working with the team. Performing
administrative (organizational) tasks;
- Communication with clients, chatting,
mailing, calls and meetings.