Position: Customer Experience
Category: Other
English level: upper
Years of experience: 1.5


2022, June - now Marc 2022 - Volunteering 

2021, January - 2022, February

               NGO «Big Idea» with cooperation with Israel NGO «SIMI»             
  Position: Communication assistant, recruiter, job coordinator              
  
Responsibilities:
- Consultations on job recruitment process to Israel for Ukrainian construction workers via telephone, chats and email
- Workers’ personal data fill in and analysis 
- Preparations and coordination of the examination process 


2019, April - 2020, October

Freelance translations
Language Pairs: 
English-Ukrainian
English-Russian
Ukrainian-English
Russian-English

Areas of expertise: (Art, Music, General translations)

2017, September - 2018, June 

Ukrainian Crisis Media Center, Kyiv
Position: Junior Project Manager of Art department 

Responsibilities:
Coordination of the projects:
- «Nad Bogom 2017» - Art Residency
- Art expeditions «De Ne De South»
- «The museum is opened for renovation»

2015,March - 2016, May             

Bar «Buro», Vinnytsia 
Position: Event Manager 

Main duties: 
- Events arrangement
- Communication with artists
- Buying tickets
- Booking apartments 

2014, February - 2014, May 

Fixer for international journalists, who came to cover the situation in Ukraine during the Revolution of Dignity

2009,April - 2014, December   
         
British Council, Kyiv
Position -  Administrative & customer  assistant

Main responsibilities:
- Providing general administrative & customer support to the Education & Examination department
- Ushering and invigilating candidates during exams
- Providing customer service on any issues considering the examination process 
- Solving any technical or administrative problems during different kinds of examination 
- Organizing IELTS, CAT, PET, ACCA exams.
- Maintaining customers databases
- Answering calls and e-mail inquiries