Position: customer technical support
Category: Support
English level: upper
Years of experience: 1

Solve tough problems creatively and effectively.
Have empathy, patience, and critical thinking.
Work independently and within a team.
Talk clients through a series of actions, either via phone, email, help desk or chat, until the issue resolution.
Provide a prompt and accurate response to customers, within agreed time limits.
For complex problems, contact clients via phone and/or provide clear, written instructions and manuals. 
Prioritize and manage several open issues at one time.
I would like to develop my skills as a customer support specialist and bring important value to my future   company where I will work.
I prefer to work 4 hours per day.