Position: L2 technical support
Category: Support
English level: intermediate
Years of experience: 1.5


Work experience:
March 2021 - present time -- Mobile banking, L2 thech support. 
The work is, mostly, receiving tasks (in tickets) from L1 support, fixing problems with user's accounts or in their apps (searching for errors in logs, db and fixing them or transfer a task to L3)

I have knowledge in using ticketing systems (Redmine in particular), Kibana Elasticsearch and Grafana, PosgreSQL, Microsoft Office, Windows.
Primarily looking for a job on tech support position, but I am open for all sorts of offers and ready to pick up any new task