Position: Head of VIP - Head of Customer Support
Category: Sales
English level: fluent
Years of experience: 4

Growth from Sales Representative to Sales Team Lead with over 350 happy business customers and 6+ successful Sales Representatives in the team.
The latest achievement was getting a Head of Sales position in an IT company and successfully building the sales department from scratch. Growth of conversion and retention numbers.
Head of VIP Service (gambling):
- Building VIP Department from zero
- Creating manuals, scripts, procedures
- Working with analytics in order to create/adjust VIP strategy
- Working closely with the retention team
Head of Sales Experience in IT company B2C(gambling):
- Building Sales Department from zero
- Creating manuals, scripts, procedures
- Hiring new Sales Representatives
- Working with analytics in order to create/adjust sales strategy
- Working closely with the retention team
- Conducting sales training for the team
- Working with the Marketing department


Sales representative and Sales Team Leader previous experience (Luxury Travel):
- Closing deals with customers from the US, Europe, Australia, and Asia(over 350 closed deals). Providing excellent customer experience and working on customer retention. 
- Responsible for communicating company goals, motivating team members, and assessing performance. 
- Providing help to management, including hiring, and keep management updated on team performance. 
- Conducting one-to-one meetings with following on-field training.
- Creating manuals for sales agents.
- Communicating with difficult customers. Controlling and solving all conflict situations.
- Hiring new Sales Representatives.
I would prefer a role that requires sales and business development skills in the company that specializes in international sales and has a goal to become one of the best in the sphere. 

Looking forward to new abilities and open to dialogue.

Ready to work as a remote and full-time.