Position: SAP (C4C) Sales and Service Cloud Lead / Senior Consultant
Category: Lead
English level: fluent
Years of experience: 7

• Over 6 years of SAP CX systems implementation.
• 14 projects successfully implemented.
• Experience with variety of industries (over 11) and channels (B2B, B2C, B2G).
• Leading role in 5 end-to-end projects.
• Fully satisfied with quality and service customers in 13+ companies who practically use implemented systems.
Dynamic SAP CX Lead Consultant with demonstrated experience in implementation and support of SAP CX systems Europe and US driven to optimise business processes and enhance customer and end user experience. 
Meticulous professional with reputable track record in development of systems from conceptualisation to delivery. Expertise in end-to-end management of SAP CX projects.  Detail oriented equipped with proficiency in information architecture design and deployment. Compelling leader skilled at team supervision to drive project completion and attainment of targets. Aptitude in facilitation of end-user training seminars locally and internationally. Proficiency crisis management and project turnaround strategies to rescue projects in danger of failure. Fluency in Ukrainian, Russian, and English.
Custom solution design and supervision is acceptable, but in-person development is out of scope of my expertise and preferences.