Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 4


Apriorit 
Product Specialist: July 2019- till now
Duties:
-Successful project development and delivery
-Communication with the clients
-Daily team management (members workload, managing resources required for a team to perform work)
-Preparing and defining iteration's scope, schedule, budget
-Ensuring projects flow well 
-Earned value analysis, final analysis reports
-Specifications creation
-Creation of different  types of reports for customers: weekly reports, status reports for all products
-Control of deliverables
-Customer expectations management
-Sprint planning
-Grooming of backlog, updating of roadmaps
-Creating of Project Boards
-Communication with support team on customer's side, communication with devs regarding root cause of an issue, checking of log files
-Testing of products of our competitors, functionality comparison
-Retrospectives holding, writing down results of discussion, to-do tasks creation


Ciklum
Customer support specialist, Content operations manager, Technical support specialist: 2016-2019
Duties:
Providing first-and second-level  technical support to end-users/customers 
- Identifying the cause of the problem, selecting the best solution to solve the issue
- Resolving product or service problems by clarifying the customer’s complaint 
- Escalating and following up on incident through Jira to the next level support team/development 
   team if needed 
Management and ingestion of digital content /digital music
-Catalogue maintenance, execution of updates, communication of digital takedown instructions, territory expansions, ensuring systems are amended to reflect those changes
-Resolving of content related issues: broken content, unavailable content, artist management issues 
-Processing of legal claims
-Making sure that content on the portals is functioning properly and is correctly displayed to visitors
-Collaborating with record labels
- Сreation and deactivation of user accounts via Active Directory
- Providing accurate security to the systems
- Remote investigation and resolution