Position: Support manager, Customer Support agent, L1 Support
Category: Support
English level: fluent
Years of experience: 4

- conducted around  over 20 demo-calls
- handled 6 integration processes
- a dozen of improvements were passed to the product team, as well as 3 feature requests (implemented)
- 90% of the chats and tickets answered within the SLA
- over 50 client's feedbacks collected during the timespan
Last 4 years I have been working for various tech companies, making the way from the BDM to the Support manager. The gained experience helps me understand deeply the nature of customer's requests and transfer those needs into the precise tasks of the development team. Since my mission is to make a customer happy

Professional skills:
- working experience with the B2C, B2B, enterprise companies
- long-term experience working closely with the development team
- confident presenter and negotiator
- confident user of the Atlassian software
- Chats: Intercom,Tawk.to, Slack
- Product tools: Amplitude, FullStory, SatisMeter 
- Tools: Jira, Zendesk, Redmine

Languages:
English - C1
German - A2
Ukrainian - native
Russian - fluent
Educational possibilities and professional growth
 Competitive salary and bonus program
 Social package as gym membership compensation, medical insurance, corporate meal program (will be a plus :)