Position: Account management / Client Support
Category: Support
English level: fluent
Years of experience: 6

- Created technical support team from scratch which included  recruitment, training, and mentorship of team members.
- Implemented training programs for team members and client employees
- Build onsite and remote test runs for efficient new sites testing
- Provided technical account management for one of the clients which led to better relationship and client satisfaction
Implementation engineering - in my most recent role I was focused on ensuring a successful product implementation process of robotic micro fulfilment centres. Maintained effective communication with the client from between sales and go‑live period. 

As a senior manager of technical support, my previous role, I was responsible for strategic planning and leadership of the 12 support representatives in 24/7 support team. This included hiring, training, and mentoring the team to ensure their success. I was also responsible for managing severity 1 incidents and conducting root cause analysis. 
I also provided onsite support to clients, collaborating with software development teams on errors and bugs to ensure that customer needs were met.