Position: Support Engineer
Category: Support
English level: intermediate
Years of experience: 3

I constantly encourage the team to improve work processes so that they are more convenient, more efficient.

I wrote several small programs to improve the life of the team at my last job.
Parimatch Tech  - 2 year
Service Support Engineer
Responsibilities:
•	Obtaining information about possible incorrect behavior of the product environments from multiple sources (Customer Support, QA, Analytics, IT Security etc.).
•	Analysis of incorrect behavior of the product environment on several levels (front, logs, etc.).
•	Writing bug reports and maintaining tickets in Jira.
•	Fixing of incorrect behavior of the product environment according to the available access (rebooting services, redact config file, etc.).
•	Working with tickets in Jira in the product defects project (prioritization and ticket escalation to development teams, tracking SLA compliance by tickets from development teams, downtime track of the product environment, and etc.).
•	Work with Grafana (analysis and monitoring of the product environment for business and technical metrics), ELK, Prometheus, Kubernetes, Nomad, Browser dev tools,  Postman.
•	Facilitate communication between teams for the fastest possible solutions to product defects.
•	Implementation of emergency plans in case of DDOS attacks, Blocker defects and others similar situations.
•	Conducting internal consultations with company employees regarding services work.
•	Employee training.
•	Optimization of the work of the department and the allocation of responsibilities within the team.

Terrasoft – 1 year
Service Support Analyst
Responsibilities:
•	Providing advice on product functionality;
•	Analysis of the business logic of the Client's system;
•	Providing advice on the implementation of business logic;
•	Technical analysis of the Client's system (work with sql, c#, js);
•	Analysis of errors, bugs and any incorrect behavior in the system and transfer this information to developers;
•	Tracking the work of the mailing functionality in the client's system using log4net and nlog logging systems, and in the cloud mailing service using graylog logging systems;
•	Compliance with the internal regulations of the campaign;
•	Consultation on setting up domains for mailing lists;
•	Conduct training for new employees and 1L support staff product functionality;
•	Providing clients with development advice.
I dream of becoming a developer. 
In my spare time I study C#