Position: Customer Service / Technical Support
Category: Support
English level: fluent
Years of experience: 7


Provide excellent customer service assistance. Identify and determine the cause and issue of the product. Supports and Troubleshoots issues that will prevent the product from being returned. Maintains quality phone calls and high standards of professionalism, rules, and management policy.

Mantains 92% Return Prevention Efficiency throughout my career.
Successfully mitigates 99% various problems in Retail and Technical support, Transforming clients to happy customers.
Awarded as one of the top customer service specialists in Latin America 5X in a row.

Superb Wordpress Developer with 7 years solid experience in design, installation, testing and maintenance of software systems in CPanel.and Plesk Equipped with a diverse and promising skill-set. Proficient with HTML, CSS, and Javascript. Experienced with cutting-edge development tools and procedures. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Knowledgeable about Google Adsense and Google Search Console, SEO and Analytics.

Prepares financial statements and executives summaries (Monthly income report of multiple companies), consolidation, Accountant’s business plan, budget, sales forecast, analysis, entries of balance sheets reports, income and etc. • Creates internal and external correspondence, memos, resolution, invitations for programs and events, reports, procedure manuals, and presentations. Assists Board of Directors and Stockholders.

Maintain reports for 32 companies and its subsidiaries. 
Facilitates balance review every end of the month, quarter, and year to Billion Dollar Assets.
Holds reporting sessions to key stakeholders and top 10 stockholders.