Position: Service Delivery Manager
Category: Business Analyst
English level: intermediate
Years of experience: 3


•	Currently I  work as a Service Delivery Manager.  My responsibilities include building relational databases and implementing configurational functionality. I deal with data, building of views and procedures in MS SQL Management. Before I had worked as an IT consultant/system implementer. I collected and analyzed system requirements to meet Client’s needs.
•	I analyze previously designed solutions and create new ones on an original platform.  
•	I collect Client’s requirements, update documentations, create tasks for developers, test implemented changes and deliver solutions to Clients.  
•	I’ve designed and maintained a system on the BPM platform dedicated to managing processes related to customer service in a supermarket chain. I’ve also worked on an app for registration and storage of bank documents as well as different types of document workflow. I have built an internal system, implemented Audit, Risks and BIA modules for a medical corporation.