Position: customer support specialist
Category: Support
English level: fluent
Years of experience: 1.5

Wood you like it Better timing of posting and better targeting has improved the company's sales on weekends and events. Świat Herbat (World of teas) Created company’s first social media presence across Facebook and Instagram, and grew followers from ~100 to 3000+ in 2 months.
Social Media Manager 02/2021-09/2021 Wood you like it • Lutsk Using social media marketing tools to create and maintain the company’s brand Writing posts about events and promotions. Interacting with customers via the company’s social media accounts Planning future Social media development with the owners of the business. Researching social media trends and informing management of changes that are relevant to the company’s marketing activities. Social Media Manager Świat Herbat (World of teas) • Warsaw 03/2020-12/2020 Using social media marketing tools to create and maintain the company’s brand Working with marketing tools to develop social media marketing campaigns Interacting with customers via the company’s social media accounts Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements Researching social media trends and informing management of changes that are relevant to the company’s marketing activities. Junior Manager Karamello • Warsaw 04/2019-03/2020 Teaching newcomers and helping them improve their skills Assisted General Manager with weekly schedule, adjusting for employee requests, expected customer traffic, and budget Used CRM system to improve the strategy of working with the customers. Retail Sales Consultant Karmello • Warsaw 11/2018-03/2019 Maximize positive customer experience Assist customers in finding specific items Consistently meet and surpass monthly ordering and sales goals assigned by the General Manager Teaching newcomers and helping them improve their skills