Position: COO/Operations manager
Category: Other
English level: upper
Years of experience: 7


Svitsoft
Operations Manager					

- Drew up an operational work plan for departments for the month/quarter/half-year/year periods
- Identified risks and took actions to avoid them
- Implemented and maintained operational and financial reporting
- Developed  new business processes and supervised their implementation
- Optimized and automated both existing and new business processes
- Organized and controlled the team, interacted with department heads and created tasks
- Developed and implemented work systems for departments
- Supervised compliance with the quality of services; coordinated activities with heads of production and sales departments.

Grape Solution Agency
Head of Operations
						
- Organized the production process from idea to final product
- Performance quality control is performed at all stages of production
- Introduced new technologies and tools for process optimization
- Described and implemented procedures and products
- Set up interactions between departments, outlined responsibilities, requirements, and general duties of the roles within the organization
- Estimated resources and optimized business processes
- Conducted regular analysis and collection of workflow analytics
- Initiated changes to improve the work of the company/departments/people
- Performed staff training using new methodologies, writing rules, and instructions
- Planned and coordinated various specialists, performed staff evaluation
- Participated in strategic company planning, developed tactical goals
- Managed production and administrative team

SalesHub
Head Of Sales Operations					

- Supervised business activities of the sales department
- Created sales strategy and described business processes
- Onboarded and trained new employees
- Monitored the implementation of the department’s KPIs
- Coordinate interactions between the company's departments
- Tracked staffing requirements and developed motivation programs

iHUB
Chief Operating Officer iHUB Kyiv

- Organized and supported the office work
- Was responsible for budget planning and cost optimization
- Improved the client service regularly
- Increased company profits
- Created a single database for regional offices
- Coordinated the work of the regional managers
- Maintained a shared database of all residents
- Worked with partners and contractors
- Negotiations and documentary support of all operations on counteragents
- Financial control and customer support