Position: Customer support representative || Content writer
Category: Support
English level: fluent
Years of experience: 3

- 3 yrs experience in customer support, customer service, public relations.
- More than three companies and organizations worked with.
- Certifications in different customer service/support fields.
I'm a customer support representative with 3+ years experience. I am well-versed in various communication channels, including email, phone, and live chat, and I'm able to handle customer inquiries and complaints in a timely and professional manner. My goal is to ensure customer satisfaction and help maintain a positive image for the company.

I've had the privilege of providing customer support services for various companies and organizations. My major roles are:

- Answering customer inquiries and providing information about products and services.
- Responding to customer complaints and resolving issues in a timely and professional manner.
- Gathering information from customers to help identify and resolve problems.
- Training new customer support representatives and providing ongoing support and guidance.
- Collaborating with other departments, such as sales, marketing and technical support to provide complete solutions to customers.
- Continuously seeking ways to improve customer experience and satisfaction.

Key Skills:
1. Customer service
2. Content writing
3. Email/chat support 
3. Digital marketing
4. Communication skills
5. Jira
6. Team work
7. Microsoft excel/office/outlook


I'm available for remote jobs and I'm open to new connections; local and international.