Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 1


I have a 6 years experience in translation from English to Ukrainian and vice versa. As a customer support representative I solved customer's issues and provided help and instructions, handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. I used CRM, HelpDesk, Confluence for these purposes.