Position: QA Engineer
Category: QA
English level: upper
Years of experience: 5


I have over 5 years of experience in the software industry as a Manual QC Engineer. I have supported a couple of complex web applications with a strict confidentiality policy by conducting testing and customer support. As a manual QC engineer, I was involved in analyzing user stories and other requirements, creating test plans, performing estimation, risk, impact, and root cause analysis, writing test scenarios and test cases, reporting, tracking defects and analyzing incidents, supporting developers with steps to reproduce and test data. I have experience in working with Browser Dev Tools and Postman. 
I have been creating and running SQL queries to review and update information. Have experience working with Salesforce. 
In addition, while working as a Support Analyst I have developed many instructions and organized plenty of training for the customers. We used Scrum methodology in order to ensure the high quality of our work. Moreover, I managed to establish successful relationships with dozens of customers regularly helping and consulting them.
QA automation, but I can learn it with a mentor if needed.