Position: Support / Technical support specialist
Category: Support
English level: intermediate
Years of experience: 4

I work in time Zone in Toronto, Ontario, Canada
GMT -4 hours
I'm looking to Customer Success positions. I have 5 years of technical support experience. 

Until recently I worked as a Technical Support. I know how to work with tickets. I have experience with Jira Software, Jira Service management. If it will be interesting - I know how to work with API, in Swagger. Therefore, have knowledge how to read bugs. 

About my last experience: I worked with the software development team on reported errors and bugs on newly released software. Also I was resolving malfunctions with systems (internal admin panel) through troubleshooting. This information you can find in my resume.