Position: Customer Support Representative/Account Manager/Quality Assurance Manager/Relationship Manager
Category: Support
English level: upper
Years of experience: 8

- 3rd place in University Mathematics Olympiads (2011) and 3rd place in Descriptive Geometry Olympiad (2013). 
- Read already over 300 books.
- Gathered an impressive collection of printed books on mathematics, physics, biology, and psychology.
- Graduated from the QA Manual Engineering course and also currently studying Stanford Computer Science Course on Java in Sh++ computer school.
- Completed basic Python course on Kaggle
- I also have been involved in health education, specifically HIV prevention and addictions.
I've been working in the customer support field for 8 years now. My related specialties, which I’ve already managed are sales, manual QA, and fraud prevention.
From 2014 to August 2022, I worked at Reflex Media Inc. Within the company, I took the support specialist role. My responsibilities included responding to a variety of customer requests via mail and live chats. I was processing payment information and also managed customer refunds. 
I also searched for scammers and frauds on the company's dating platforms - e.g. deleting and censoring user's profiles and on-site correspondence according to the company policy. Holding a role at the company, I also ran into the field of manual testing particularly when I was creating bug reports for our development team in the Singaporean office.
I was actively involved in the company's business processes, in particular - I suggested some streamlined functional solutions for the admin panel.
For example, a system of spam filters keywords, and a quick response templates database to manage standard user requests. I was engaged in mentoring and training my Filipino colleagues, in particular, I trained two administrators and provided advice to the Philippine team leader.
In the Ukrainian office, I tried to implement sociological and psychological testing methods in our team. My managers strongly supported this idea.

The second company where I worked for 7 months, starting in December 2022, is called CreditSense.ai. I worked in the support and sales department. The company specializes in creditworthiness assessment service development. The company also provides support services to another American loan lending company. My duties included users' calls processing, customer information verification, advising on the cooperation terms, and loans selling. An important part of the work was the bank statements financial analysis. I learned analysis techniques at the company. During my work in this role, I also got acquainted with the US bank payment systems, in particular the so-called ACH payments.
My level of successfully signed loan agreements gradually increased from 40 to 90. Moreover, the number of successful loan repayments was at least 85%, which is more than set by the company's 83% level.
I'm not open for a full night shift schedule but can cover a part of the night: up to 1 a.m.