Position: Site Reliability Engineer
Category: DevOps
English level: fluent
Years of experience: 5

It's mentioned in the work experience
Mar 2022 - now: _VOIS EG “Vodafone Group”
Site Reliability Engineer / DevOps Engineer
Achievements : 
 In-house 5+ use cases to be a dedicated SRE and handle their operations tasks and tickets and build a layer
between operations and software delivery team
Tasks:
 Monitor and Create Alerts for GCP projects and Infrastructure 
 Use Google Ops bundle formally (stack driver) to Create GCP alerts and acting on it 
 Handle tickets on remedy ticketing solution
 Open cases with Google cloud platform and keep tracking for it until it solved 
 Write python scripts and Create Airflow DAGs to run periodically to enhance monitoring and alerting
 Enhance the monitoring solution to be able to take actions proactively and reduce the time to detect and solve
the issues 
 Useing Jira to handle any needed tasks related to monitoring and alerting

Technologies:
 GCP, Python, Jira, Remedy, Airflow, Powershell and linux
11.2020 - 02.2022: _VOIS EG “Vodafone Group”
Operations Support Engineer 
Achievements : 
 Reduce raised tickets to vendor and increase the quality of raised tickets to only real issues of the platform 
and certify VMware Certified Workspace ONE
Tasks:
 Provide a second level of escalation (L3 support) for VMware Workspace one UEM Console
 Investigate raised issues using vmware knowledge base and test the software on android device to reproduce
the issue and know it’s scope 
 Follow the communication templates and procedures for P1/P2 tickets.
 Reviewing and maintaining the agreed SLAs with the customer
Technologies:
 Service now (Snow) , VMware workspaceone, Remedy ticketing system

Jan 2019 - Nov 2020: TPAY Mobile
Senior Support Engineer
Achievements : 
 Manage a team to handle customer tickets, integrations and keep the live environment up and running for almost
99% and reduce the issue dectection to almost 15 min and 5 min is some cases
Tasks:
 Handling the First Level, Second Level and escalations of technical issues on Zendesk
 Query, Export, create watchers on Kibana integrated to slack.
 Query on Snowflake, MS SQL and Looker
 create Alerts and monitor with Cisco App Dynamics APM tool 
 Report platform Issues on Azure DevOps after testing to verify 
 Lead and manage for a team of 6 employees 
 test APIs with Postman
test Services remotely by TeamViewer / Soti (MobiControl) MDM tool 
Technologies:
 MS SQL, Snowflake, looker, Zendesk, kibana, App Dynamics APM, Postman, Azure D
Expected to work in agile environment