Position: Customer support
Category: Support
English level: upper
Years of experience: 1.5


I worked in the international company that is the leading freight audit and payment provider in Europe from 2021-2023. Was responsible for more than 40 Client`s logistic companies within my scope. My main responsibility was to provide Client and Customers support through quick disputes regarding processing issues and Jira's service desk tasks as official correspondence. Analyzed and processed large amount of freight data and invoices using the internal platforms and rate books. Used my problem-solving skills to identify and solve issues. Additionally provided support to newcomers regarding internal business processes.