Position: Account/Customer Success manager (GMT-4 timezone)
Category: Project Manager
English level: fluent
Years of experience: 2

EDUCATION

09.2004 - 07.2009
Master’s degree.
National Law Academy of Ukraine named after Yaroslav Mudryi, Kharkiv. 

Additional education
Brain Academy Project Management Courses (2017, 2 месяца)
Sales Camp - Sales Management Courses (2018, 2 months)

Skills
CRM, Trello, Jira, Microsoft Office Suite & Google Docs
Account Manager
Elogic Commerce (Software development company)
February 2022 - August 2022

Account management and development: building partnership and strategic relations with customers, proactive account development
Manage and measure satisfaction and success of the company clients
Trouble-shooting at existing projects
Monitoring of invoices payment
Onboarding, training and support of new team members
Build plans of work with each account and keep the information up to date in the CRM or other required tools

Customer Success Manager
Overonix Technologies
January 2021 - January 2022

Responding to incoming Client's requests, determining the client’s individual needs and proposing solutions.
Communication with the internal team.
Answering on requests that come via ticketing system, messengers, conducting meetings with clients
Making presentations
Notifying clients on Company’s new achievements, additional services and new opportunities

Sales Marketing Manager
QArea
November 2017 - January 2019
Working with CRM.
Responding to incoming emails and phone inquiries from Clients.
Negotiating with Customers on rates, costs, delivery, models of cooperation.
Сontrol over timely payments.
Project estimates and proposal preparation.
Building and maintaining strong, long‑lasting customer relationships.
Support the client and internal team to ensure all project deliverable deadlines are met.
Content management CMS Wordpress.

Sales manager
Incode group
02.2017-08.2017
Search for new clients and work with an existing client base.
Writing proposals on Upwork, PPH, and other platforms.
Communication with the team regarding a potential project at the pre‑sales stage.
Business correspondence with clients and participation in making calls
Preparation of agreements.
Making regular reports.

Contract manager
OOO "Apteka nizkikh tsen"
09.2015-01.2017
Сommunication with counterparties, resolving issues arising in the process of interaction, provision, and preparation of documents required in each case.
Communication with counterparties and the departments on the preparation of documents required for payments, setting tasks for responsible persons.
Work to ensure timely fulfillment of debt obligations by counterparties.
Record‑keeping of concluded contracts and issued invoices, tracking these processes at all stages.
I'm in GMT-4 timezone