Position: Customer Support Аgent
Category: Support
English level: upper
Years of experience: 7


I am a CS professional with over 9 years of experience, 6 of which as a CS Supervisor.
Got recognition award for creating customer-oriented and trustful team of representatives and had consistently passed target KPI's.
Participated in regional long- and short-termed strategic projects. Met job demands and deadlines through diligent work-ethic and dedication to quality.
Here are some details also about my last working experience.
I work as a Customer Support Product Expert now at Sygnoos (IT).
My Job responsibilities include:
Effectively communicate with customers concerning technical, billing & general inquiries
Handle customer complaints, providing appropriate solutions and alternatives within the time limits via email, live chat.
Follow up with customers on readers’ requests, bug-fixes, and problems’ resolutions
Work closely with developer's team to troubleshoot issues and implement fixes
Write Knowledge Base Articles for different products.
Develop standard operational procedures(SOPs) and policies for improving the service.
Maintain in-depth working knowledge of the company’s products, systems and processes.