Position: Service customer representive
Category: Support
English level: fluent
Years of experience: 2.5


Customer service representative (IT Helpdesk) February 2018 – October 2020
GeeksForLess, Mykolaiv, Ukraine

Worked on the project of Saint Elizabeth medical system located in Canada. 

 Serving as the first point of contact for customers seeking technical assistance over the
phone or email
 Perform remote troubleshooting of mobile devices, computer hardware and software and
solve technical issues in the shortest terms through diagnostic techniques
 Work with Jira and ticketing system
 Assist new hires with the work process and technical issues
No phone calls with customers