Position: Support Engineer in Digital/Engineering/DevSecOps/Support
Category: Support
English level: upper
Years of experience: 1

1. An excellent customer support experience in an Israeli multinational social trading and multi-asset investment company that focuses on providing financial and copy trading services. Its headquarters is located in central Israel, the company has registered offices in Cyprus, the UK, the USA, and Australia.
2. In 2020 I translated a book "Isles of Storm&Sorrow" (the British author Bex Hogan) from English into Ukrainian; Kyiv, "Ridna Mova" Publishing House. That same year I translated another book from Ukrainian into English "Kataleya's Christmas Advenures", written by the Ukrainian author Anastasiya Dmytruk.
Since October 2021 I have been a Support Engineer in Ciklum Digital/Engineering/DevSecOps/Support. The work approach is based on communication with the customers via emails/chats in English (mainly), Italian, French, German, Spanish and Arabic regarding their trading perspectives on eToro trading platform, and solving customers' issues on different levels.
Additionally, I'm a passionate English teacher, tutor, and transtator (English-Ukrainian and vice versa) with 10+ years of experience.
I'm eager to constantly improve my skills and gain knowledge in order to be a highly-paid pro.