Position: L3 Support Engineer
Category: Support
English level: fluent
Years of experience: 4

• Wrote several automated scripts for a manual work for the general deployment of the latest updates for the client.
• Learned to get involved in a complex process from the scratch along the way, to search alternative solutions and show my technical
Previously responsible for:

• Technical support on a complex billing system;
• Providing second line customer support in a timely and accurate way;
• Actively communicating with the customer to troubleshoot upcoming difficulties;
• Clarifying customer’s requirements via email and chat;
• The quality of the daily release;
• Creating and supporting technical documentation;
• Performing load testing;
• Performing sustaining of clients testing environments;
• Coordinating timely creation and sending reports to stakeholders.

Currently responsible for:

• Technical support on a top-quality product for synching data between various work management systems, or instances;
• Working with cloud nodes;
• Analysing log files;
• Analysing, manipulating, troubleshooting Groovy scripts;
• Analysing database and manipulating with data in it;
• Providing a second-line technical support via Service Desk (Jira);
• Making customer calls with screen-share via Zoom/Google Meet/Slack/Spatial for collecting information and providing a proper resolution to a client;
• Getting my own CRM environments, Cloud and On-Premise;
• Creating and supporting technical documentation shared with customers. Collaborating with Technical Writers;
• Making product improvements per customers request.
Expanding my technical skills and have a fruitful cooperation with a company for both of us :)

I AM NOT INTERESTED IN:

• Gambling, trading, etc;
• No-remote positions;
• Late and night shifts
• Russian (or connected to Russia) companies