Position: Business Analyst, CRM/ERP Integrator
Category: Business Analyst
English level: intermediate
Years of experience: 5


Freelance
СRM systems integration (Bitrix24, AmoCRM, Creatio, Zoho, Onebox, Sensei, Hubspot, Pipedrive) 
CRM Integrator (PM, BA, Tech support)
	Analysis of the customer's wishes & requirements for the functionality and interface according to the logic of the future system. Recomendations on choosing the «right» software.
	Collection, description, analysis and business modeling of customer processes (as it is -> to be).
	Project calculation, presentation to the stakeholders.
	Creating technical specifications and roadmap for implementing the CRM system.
	Deployment & configuring the system, system’s demo setup presentation to stakeholders.
	Quality control of the project execution in accordance with the specifications.
	Record keeping and business correspondence, translation of documents.
	Planing & controling deadline and resources for the implementation of the tasks of the project (a team of developers up to 10 people in submission).
	Budget control.
	QA manual testing, bugs reporting.
	Creation of an internal WIKI for customer’s employees, video and text instructions.
	Creation and customization of reports, BI dashboards.
	System administration and technical support (adding users, managing access rights, monitoring the current operation of the system, setting up business processes and robots, auto mailings, setting up triggers & segments, creating funnels & tunnels, widgets, crm web forms).