Position: Customer service representative
Category: Support
English level: fluent
Years of experience: 2


Hello! I've jumped several positions, two of which I find the most notable: 

Customer Support and compliance specialist at Centrobill - my duties in this position included, but weren't limited to: Responding to customers and content creators through e-mail, live chat and phone calls, fraud monitoring, document review, content review, data entry. 

Team lead at Basket Technologies Inc. - Here, my responsibilities are managing compliance, assembling and overseeing the moderation team, project and product management, providing weekly presentations, and responding to users on a daily basis. 

The tools I've worked with are Zendesk, Jira, Notion, Google Sheets, Slack, Microsoft Teams, and a bunch of internal tools the development of which I saw through to the end.

I'd love to work more either on my customer support or my management skills, ideally even both!
I'm not very good at cold calling. I have had to reach out to a few key customers in my position, however, I'm not open to conducting outgoing calls to people who may not be interested in receiving them.