Position: Junior Project Manager
Category: Support
English level: upper
Years of experience: 3


I developed a training curriculum for managers.
Project implementation.
I coached and supported team members to help them meet departmental goals.
I reviewed customer complaints and concerns to improve all aspects of the customer experience with the company.
I successfully optimized customer bots and articles, and analyzed customer's needs. I improved the team's KPIs
I created workflows for the customer service department.
I provided weekly team meetings.