Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 1


•	mentoring students at every step of the educational process to provide maximum benefit from learning English courses and boost sales of other products;
•	effective and fast technical support for webinars (WebinarJam) and educational platform (Antitreningi);
•	customer support in Telegram and Instagram (provided quick and easy guidance, giving information about products, effectively helping to choose the course increasing sales by 10%);
•	resolved customer issues for 95% satisfaction rate;
•	responsible for planning marathons, auto and live webinars within the events (creating and managing Telegram channels and chats, customer support during the events, managing emailing);
•	fully planning group and individual classes, providing efficient communication between student and teacher;
•	adding students on the platform, creating and editing lessons;
•	editing interviews for YouTube and lessons for courses;
•	collecting and analyzing feedback.