Position: Junior IT Project Manager
Category: Project Manager
English level: upper
Years of experience: 1

GoIT (2022)
IT Project Management

Raccoon Gang (2016)
Python / Django

Telesens Academy (2014)
Software Testing
IT Project Manager (Aug 2022 - Present):

Outsourcing/product studio that provides web development and strategic marketing solutions.

- Managing more than 5 web and digital marketing projects simultaneously. Projects of varying complexity and duration;
- Managing a team of 7-10 people: WP developers, designers, motion designers, copywriters, translators, content, and marketing specialist;
- Requirements gathering;
- Setting a workflow depending on a project/task;
- Communicating and reporting to the stakeholders;
- Improving business internal/external processes;
- Managing day-to-day operational activities.

Skills: Asana · Trello · Figma

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This position has nothing in common with a PM position, but I would like to share it because during that period I gained and developed plenty of skills:
Billing Technical Support Representative (Oct 2017 - Jun 2022)

ICANN-accredited product company that provides domain name registration and web hosting solutions. 

- Provide customer service through e‑mail, chat, and phone in a timely and accurate manner;
- Report and escalate issues and incidents based on guidelines;
- Develop and maintain in‑depth product knowledge for internal and external stakeholders, e.g technical documentation writing;
- Perform other department‑related regular and ad‑hoc tasks (e.g. failed orders processing, setup of products, hosting transfer assistance, etc.);
- Mentoring newcomers.

Skills: Jira · Ubersmith · Trello · Billing Process · Confluence · Hosting Services · Customer Service · Payment Processor · Domain Names · Technical Documentation
I expect my future projects to be interesting, dynamic, and with a wide range of things to develop and learn.