Position: Account Manager / Customer Success
Category: Other
English level: fluent
Years of experience: 5


Head of Market Team and Global Relations Manager at MatchOffice (since 2019)

- Coordinate the Customer Success team of 4 people;
- Identify team goals and evaluate team progress;
- Collect and analyze data to identify industry trends to structure KPIs and identify tactics for team;
- Communicate with clients to shape their program in order to meet their KPIs;
- Sign up new clients;
- Manual and Automated (Zapier) e-mail marketing campaigns;
- Reporting to top management;
- Client surveys management and production;
- Handling bookkeeping, accounting operations.
- Recruit new employees.- Coordinate the Customer Success team of 4 people; - Identify team goals and evaluate team progress; - Collect and analyze data to identify industry trends to structure KPIs and identify tactics for team; - Communicate with clients to shape their program in order to meet their KPIs; - Sign up new clients; - Manual and Automated (Zapier) e-mail marketing campaigns; - Reporting to top management; - Client surveys management and production; - Handling bookkeeping, accounting operations. - Recruit new employees.
Skills: Customer Success · Account Management · Data Analysis · Software as a Service (SaaS)

Market Assistant at MatchOffice (2018-2019)

- Handle daily operational tasks and website administration;
- Provide customer support by e-mail and phone;
- Research and sign up new clients (B2B);
- Prepare and carry out e-mail marketing campaigns;
- Prepare reports regarding turnover, customer income and churn;
- Carry out annual industry and client survey reports;
- SMM.

Sales Representative at ZoomSupport (2015-2018)

- Provide technical support to English speaking clients;
- B2C sales and upselling of remote software service;
- Managing CRM data (Salesforce).

Helpline Agent (UK Embassy, VFS Global project, 2014-2015)

Provide information to applicants via phone and chat, register information in CRM, escalate priority issues, handle and resolve customer complaints.