Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 0

Increased sales up to 20 percent in the quarter by reviewing customers engagement strategies and improving the script. Improved team performance by analyzing monthly KPI to identify and eliminate bottlenecks. Run weekly stand-ups with the team to analyze work inefficiencies and suggest tools for performance improvement. Trained 15+ new employees, created and implemented step-by-step work guidance.
I am a Team Leader with 2 years of team management and workflows adjustments experience. My key responsibilities were: analyzing team KPI; suggesting tools and methods for team effective performance; time management, tasks assigning; providing monthly performance reports; participating HR processes; team briefings and motivating. Working as a Customer Success Manager, I gained solid experience interacting with external customers and managing customers' expectations to maintain long-lasting and productive relations. Besides providing technical support, I encouraged customers' interest in the product, upsold. I completed the IT Project Management Basics Course. Have theoretical understanding of SDLC, Agile\ Waterfall methodologies, Stakeholders\ Quality\ Time\ Costs\ Scope Management. I am seeking opportunities to expand my theoretical knowledge and gain practical experience in IT project management under the mentorship of an advanced PM to realize my potential in a fast-developed and exciting industry.
I am self-motivated and eager to learn; therefore, I am looking for opportunities to apply my team and processes management skills in IT industry and gain experience needed for successful projects delivery. I am a team player; therefore, I want to be part of a cohesive and motivated Agile team. I am result-driven and welcome challenges; therefore, I want to impact the creation of innovative products and ensure the quality of delivered solutions.