Position: Chief Operating Officer
Category: Support
English level: fluent
Years of experience: 11

Simplify project savings 500 K Euro
LSS E2E CCC-FS Project Reduce lead time for Service Execution on 40 % 
Rebound 2 project in CIS Increase GM +5 pts
Management system development and certification in SE Kazakhstan
LSS Project Hourly rate savings 500 K Euro
First Place Trophy in nomination DO MORE 
ISO 9001, 13485, GMP Management system development and certification 
Creating high-performance team
Delivery additional revenue 1 M Euro 
Reducing operational cost at 10 % 
Building new factory for Medical Device
July 2014 – now Schneider-Electric, Kyiv, Ukraine
Global Operational Customer Satisfaction & Quality Manager, World Wide
P&L Management / Improvement. Reduced operating costs
Manage three World Wide zone NAM, Europe, International
Manage customer compliance 
Set comprehensive goals for performance and growth 
Promote employee engagement and retention initiatives. Manage 15 Leaders and high-performance teams
Manage projects and budgets as assigned with perfect ROI
Design and implement business strategies, plans and procedures
Write and submit reports to the Board in all matters of importance
Manage relationships with partners and vendors
Monitor KPI and Net Promoter Score
Manage Customer Care Center in Field Services Team
Achievements
Simplify project savings 500 K Euro
LSS E2E CCC-FS Project Reduce lead time for Service Execution on 40 % 
Rebound 2 projects in CIS Increase GM +5 pts
Management system development and certification in SE Kazakhstan
LSS Project Hourly rate savings 500 K Euro
First Place Trophy in nomination DO MORE
Dec 2013 – July 2014   Reckitt Benckiser, Kyiv, Ukraine Quality and compliance manager
Implementing and certificating of QMS ISO 9001, OHSAS 18001 and 13485, and GMP standards
Monitoring and analyzing of Key Performance Indicator (KPI)
Analyzing and optimization of business - processes.
Risk management with the release of medical devices
Managing and coordination of warehouse and production
Pushing regulatory change through a department
Carrying out investigations into compliance-related issues
Identifying conflicts of interest and breaches of confidentiality
Coordinating of the project management improvement (OPEX Operational Excellence), implementation and project management in the areas of: 5 S, Six Sigma, Lean, Project Management.
Achievements:
ISO 9001, 13485, GMP development and certification 
Creating high-performance team
Delivery additional revenue 1 M Euro
Reducing operational cost at 10 %
Building new factory for Medical Device