Position: Customer/Technical Support Engineer (L1-L2)
Category: Support
English level: upper
Years of experience: 4


Work experience:

- Communication with end users via telephony and chats, mail, search, detection, and solution of technical problems (Windows, macOS, Android/IOS), peripherals (printers)
- Communicating with a Customer directly and generating reports, keeping statistics
- Work with business process automation platforms (No-code, Low-code development)
- Maintaining technical documentation (Confluence)
- Coordination of team work (5-7 people)
- Accomplishing tasks within the required timeframe
- Work with Salesforce (crm)/Zendesk, Jira (Ticketing platforms)
- Work with Postgresql (database, generating reports)
- Search, document and create bug reports