Position: Customer Support Represantative
Category: Support
English level: fluent
Years of experience: 5

As an agent:
- Supporting clients on each step of the process;
- Following communication flows, guidelines and policies to make sure the customer gets the best experience possible, taking the extra mile to engage customers;
- Providing assistance with the web interface.
- Communicating with the US, UK, AU, CA clients via email, online chat, FaceBook.

As a Team Leader:
- Setting shift goals and motivating the staff;
- Managing from 3 to 25 people on the shift (depending on a shift type and season);
- Providing the direction and communication to employees so that customer service messages are answered in a timely, efficient and knowledgeable manner;
- Communicating updates with the team members and making sure they are fully aware of all implementations;
- Equal workload distribution;
- Creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level.
I am an experienced customer support representative. I have been working with English native speakers for more than 5 years. I know how to handle conflict situations and I am all about patience and care.
If I could describe myself in 5 words I would list these things first: responsible, goal-oriented, friendly, easygoing and a fast learner. If you want your customers to get the best experience they can get - you are in a right place looking through my profile. I know how to get any customer satisfied.
I am reliable and hard working. I know what multitasking is: chats, emails and phone calls at the same time? Yep, this is about me.
Job expectations:
Flexible working hours
Ability to work remotely
Competitive salary with the prospectives of its growth and transparent procedure of performance review

Stop list:
Call-Centers
Gambling
Sales