Position: Data Analyst/ Product Analyst/ Operations Analyst/ Business Analyst// Operations manager
Category: Business Analyst
English level: fluent
Years of experience: 3

Ability to deliver measurable results
In 5 years in IT I went from sales and support to analytics. Working as Lead Operations Analyst for the last  10 months.

Responsibilities in recent role:
- Leading data discovery team
- Using logs, Salesforce and QueryTree to collect information
about issues
- Improving current business process and implementing
automation
- Writing and discussing technical requirements
- Tracking development and implementation of new features
- Lead communication between operations and development
- Doing research and preparing reports related to various projects
- Analysis of support load and customers issues
- Creating resource, performance, incident and other reports
Achievements:
∙ Creating tools that enable support to deal with cases in half of
the time
∙ Separating issue types and change priorities increasing
efficiency
∙ Adding a number of features to be able to track and eliminate
gaps in customer service quality
Friendly and professional team, structured and defined workflow, defined scope of tasks