Position: Sales/marketing
Category: Support
English level: fluent
Years of experience: 0

I am good in studying, first  I studied languages, then studied phycology,  guest relations, sales, F&B, fitness, yoga, massages, management, paper-working, studied how to handle stress and pressure at work, First AID and active shooter situation, studied time management and that helped me to survive, while I had 16 working hours per day 6 days a week, I studied cooking & baking....

I am sure I can learn much more, programming, IT Suport etc....and I can definitely teach and bring a lot of ideas to those, who will give me a chance to talk.

I was trained  to work with High profile guests like Hollywood stars, politicians of different countries, Arab Royal Families etc.Now I am the best to handle the most complicate customers.
I have international experience working in sales, guest relation, administrating, management.

NO PREVIOUS EXPERIENCE IN IT and even trying not to touch my laptop too often but it’s a TIME TO CHANGE IT, and I am eager to study, ready to start IMMEDIATELY!

Fluent in English, Russian and Ukrainian, started to study French as well. 

Marketing:
Conducting all photo and video shooting process in the Department sometimes taking active part in it as a model.
Posting news and updates, portfolio management, providing activity at the company social networking.
Organizing open classes and webinars.

Sales:
Reaching weekly/ monthly/yearly sales individual and team revenue for products and treatments.
Preparing bills and invoices for the guests.
Providing team training.
Providing translation from English to Russian and Ukrainian and vice versa, 
Search, processing and follow up with leads through Spasoft, emails, phone calls.
Organizing the charts of the sales progress and team incentives.

Guest Relations:
Handling Guests Complaints 
Conducting Guests satisfaction surveys
Following up for guest recovery progress 
Communication and answering all the guests questions about property, city, country, local law, sightseeing etc
VIP experience program 
Loyalty Program 
Providing unforgettable experience to all the guests.

Administrative:
Preparing team schedule 
Answering calls and e-mail 
Providing all needed information for the guests 
Organizing team meetings and briefing 
Paperwork in the office
I want to have new exciting experience within the company who can give me career challenges and opportunities for career growth.
I decided to make a big change in my career and start to work for my future, and to my mind, IT technology is that future I am looking for! I want to become better, to learn something new, this is a cliche but to leave my comfort zone!