Position: PM/BA | DB/SQL tuning optimisation | Call Center engineer Genesys, UCCX | Google Dialogflow
Category: SQL
English level: upper
Years of experience: 10

Optimisation of OLTP systems, decreasing load time of information on some pages from 10-15 minutes to 1-5 seconds. Troubleshoot and eliminate bugs in scripts that lasts for years etc.
Created self-service voice\chat bot that integreted with CRM and CC systems etc.
Migrating Contact center systems, also working with TOP world telecomunication companies.
I have vast expirience with Contact center systems(UCCX, Genesys Cloud), Databases (Oracle and MS SQL DB etc.), troubleshooting, optimization, tuning, developing, integration, reports. Also have lesser experience with other RDBMS. Worked with different technologies. Deploing, administrratiing various systems etc. Have expereince of creating voice bots(Google DialogFlow ES\CX).
Looking for an opportunity to enchance my skills in project\product manadgment and\or BA. I have expereince of leading and supervising products. Small teams less than 10 people. Also worked as a manager in IT company.
I like to deliver better experience for users of systems. Save their lives from waiting when their actions takes a lot of time. Or work with voice bots that will prevail on self-service market in future.
Also can consider part time work.