Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 4


Executive Assistant
LGFG FASHION HOUSE
May 2022 - Oct 2022
• Managed executive calendars, and scheduled meetings
• Organized, updated, and digitalized internal documents and invoices
• Engaged 30+ clients and held communication with the production and pattern departments

Capacity sourcing manager
BICS
Jul 2021 - Sep 2021
• Promote and sold BICS’ international wholesale capacity products with Outlook, Skype, and Zoom
• Analyze offers from suppliers with Salesforce and negotiate prices
• Support the team with documentation of new orders

L2 Customer Support Specialist
SupportYourApp
Jan 2021 - Jul 2021
• Resolve technical problems of the service with Freshdesk
• Escalate issues to the L3 team in Slack
• Bug report, test new updates

Customer Support Specialist
OsmAnd
May 2019 - Dec 2020
• Handle 200+ tickets a week on Zendesk and Google Play Console
• Collaborate with the UX/UI design teams to improve the website and application on GitHub, reducing support tickets by 40%
• Create a developmental mentoring program and knowledge base in Atlassian
• Published articles that highlighted navigation industry news by giving exposure to individual success stories

Search Engine Optimization Specialist
Эффект, ООО
Aug 2016 - Apr 2019
• Optimize code of already existing projects.
• Edit and write 3000+ informational articles using SEO strategies for optimum google ranking.
• Create 100+ cross-browser, responsive webpages with HTML and CSS using custom CMS.
• Schedule training seminars for the team.

Jr.Project Manager
Wagner Consulting International
Oct 2017 - Nov 2018 
• Assist with setting project milestones, timelines, and budget for the team of 4 in Asana
• Negotiate pricing, timelines, services, and terms with vendors on Slack
• Use Scrum Agile Methodology while working on projects (Daily Scrum Meeting, Sprint Backlog, 1on1 meeting)
• Create progress reports and monitor program data to assess efficiency with Excel, Adobe Photoshop, and Premiere Pro
• Conduct quality assurance testing to ensure adherence to requirements with MateCat

Journalist
Ukraine Crisis Media Center
Jun 2016 - Aug 2016
• Provided complete, accurate, and compelling coverage of both anticipated and spontaneous news for online media
• Reported on a wide variety of news topics: entertainment, business, education, technology, etc
• Attended court proceedings press conferences and public meetings
• Conducted interviews with people and officials