Position: Customer Support Representative
Category: Support
English level: intermediate
Years of experience: 1


Support Representative with proven ability to establish and maintain excellent communication and relationships with clients.

My main responsibilities were:
- provided customer support through chats and email in timely manner, developed the ability to effectively communicate technical information in non-technical terms;
- passed customer feedback to the relevant departments, handled them in order to develop processes for better serving customers;
- installed SSL certificates on different OS (operating systems), troubleshooting all the way from product selection to its receipt and successful operation;
- improved skills and submitted bugs in Jira;
- edited data in customer accounts at request;
- competed reports and escalated issues based on internal guidelines.

Being able to help customers solve their issues and get good feedback is a wonderful feeling! Looking forward to using my skills, learning new and joining a great team!
I am available for remote full-time work without night shifts.