Position: Product Owner/Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 5

- Optimised internal processes and workflow saving ~20% of previously spent time
- Have experience building and developing different products (fintech/crypto, e-learning platforms, healthcare, recruiting software, CMS, etc.)
- Led successful negotiations with stakeholders worldwide (USA, Canada, India, Portugal, Turkey, Ukraine, Hungary, Pakistan, etc.)
- Brought value to hundreds of internal and external users developing the required features with the team
1) Lead Business Analyst/Product Owner at IT-Craft (Mar/2021 - now)
As a Business Analyst, I lead a dev team that develops a product in the employee of record sphere. 

Key responsibilities:
- Manage requirements during their whole lifecycle
- Analyze modern solutions that may fit best in terms of the developed product
- Business Analysts mentorship
- Presale activities

2) Business Analyst at TigerTrade (Jun/2021 - Feb/2022) (Part-time)
As Business Analyst I've been working with Tiger.Trade copytrading crypto application from its very initial stage to the launch. 

Key responsibilities:
- Analyze the logic of Binance USDT-M futures 
- Application requirements management
- Use case scenario development

3) Product Manager at WellnessLiving (Nov/2020 - Mar/2021
At WL I acted as a Product Manager and I communicated to customers a lot to understand their needs, and pains and provide them with the most appropriate solutions

Key responsibilities
- Conducting customer interviews for requirements elicitation
- Internal website builder development 

4) Product Owner at Namecheap (Feb/2020 - Nov/2020)
- Development of an internal LMS
- Building an internal HRCMS

5) Customer Support Team Leader at Namecheap (Mar/2018 - Jan/2020)
As a Team Leader, I managed a team of 10 Customer Service Specialists to provide quality and efficient customer service to Namecheap customers. 

Key responsibilities:
- Led and drew the team to meet quality and other performance goals to provide customers with amazing customer service
- Carried out performance review of individual team members and the whole team
- Maintained effective relationships and resolved conflict situations within the team when required

6) Customer Support Specialist at Namecheap (Mar/2015 - Mar/2018):  I contributed to keeping the customers happy and satisfied with the provided services

Key responsibilities & achievements:
- Contributed to keeping customers satisfied providing them with instant support
- Assisted with updating internal departmental documentation
- Reported and escalated issues and incidents based on the corresponding flows