Position: Customer Success Manager/Technical Support
Category: Support
English level: pre
Years of experience: 2


Customer Service Representative
ringoo.com, 2022
- provided consultations on the product lines
- carried communication across the local shops
- worked on customer service requests (refunds/orders processing/service escalations)

Contact Center Operator
Helsi.me, 2022
- provided ticket resolution for medical representatives
- mentored new-hires
- provided consultations on service questions

Metrology Technician
KYIVVODOKANAL, 2021
- Inspecting structural integrity of water pipes
- Used Microsoft Excel and other software tools to create
documents.
- Exceeded goals through effective task prioritization and
great work ethic.
- Maintained energy and enthusiasm in a fast-paced
environment.

INTERSPORT, 2020-2021
Sales Manager
- Mentoring new employees
- Conducting product consultations
- Replenished sales floor merchandise and organized
shelves, racks, and bins for optimal appearance.
- Managing documentation
- Working with CRM

Bureau Veritas (internship), 2019
- Collaborated with outside departments
- Excel data cleansing

Deep Learning Graphic Technician
MINDY TEAMS, 2017-2018
- Working with Machine Learning algorithms and teaching
them to recognize objects
- Performed root cause analysis and general troubleshooting
- Collaborated with outside departments to implement
algorithm improvements