Position: Senior Customer Support Representative
Category: Support
English level: fluent
Years of experience: 3

Most of all I am proud of the fact that in a relatively short period of time I was able to get a senior position and organize the work of the support team so that each of our clients was satisfied with the service provided. I believe that my experience, my desire to constantly grow, always learn something new (including learning on my own mistakes), and never stop on the path to achieving my goal is the thing that helped me with it.
What I did on previous jobs:

Online payment service PayOp
As an Account Manager:
	Consultation on the company's products;
	account maintenance for existing customers (communication, full support and development);
	consulting new clients and setting up accounts for them;
	retention and return customers who have previously left.

Flyhacks travel agency (ТОВ "АВІО УКРАЇНА")
As Support Team Lead:
	Onboard new agents;
	coordination of agents on the shift, task distribution;
	quality control of support provided by agents;
	monitoring of social networks and evaluation platforms with the purpose of research on complicated cases in order to provide more comprehensive customer service;
	adjustment of work schedule and development of plans and methods for employees training.

As Senior Customer Support Agent:
	Training of new employees to work with internal software and processing customers’ data;
	resolution of strong conflict situations with customers;
	giving needed assistance to employees in any case related to company’s activities.

As Customer Support Representative:
	Handling 60+ customers’ requests daily on all incoming communication channels;
	issuing Low-Cost and GDS tickets, adding special services to reservations and contacting airlines all around the world.

“Tereza Rezidence” beauty salon
As an Administrator:
	Working with VIP clients;
	sales of goods and services;
	counselling services on all incoming communication channels: phone calls, messengers, social networks, e-mail etc.;
	working with 1C base, documentation maintenance;
	organization, planning and co-ordination of corporate activities including HR management;
	payments clearing and settlement, record-keeping and money accounting;
	warehouse inventory control and procurement of goods and services arrangements.

Have also a couple of years as a written translator experience.
I'm looking for a company where I can stay for a long time and have the opportunity for career growth. It is important to me to enjoy my work. This can be achieved only if you do what you like and receive the desired salary for it. 
I enjoy working with people, helping them to solve their problems and to find a way out of almost any situation or smoothing out conflicts as much as possible. The main priority is to achieve the establishment of a strong and long-term relationship with the client.

Looking for no night shifts schedule.
Not interested in gambling, slots, casino, forex and trading project.