Position: Customer Support Manager, Sales & Marketing, Retention manager
Category: Marketing
English level: fluent
Years of experience: 3

I m from India, In my past experienced I was a skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Language : 
Hindi - Native 
Urdu- Intermediate 
Punjabi- Native
Sales & Retention Manager 
From 19.12.2021 to current 
(Pin- up- Support) 
• Lead marketing strategies to support the Retention marketing program.
• Plan and execute loyalty strategies to support our customers’ brands retention efforts.
• Lead special projects designed to improve profitability of the active customer base.
• Manage the brands’ rewards program.
• Work together with various internal stakeholders to produce both short and long-term Retention marketing strategies.

Customer Support Manager
from 12.2018 to 12.2020 (2 years)
Airtel, India (Telecommunication)
• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their
implementation.
• Informing the team of all new information related to products, procedures,
and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees.
• Overseeing and evaluating the team's ongoing training efforts.

Sales  Agent
from 02.2018 to 11.2018 (9 months)
EMS Call Center, Punjab (Logistic supply chain)
• Worked productively to determine the needs of customers and fast
track solutions to those needs.
• Answered inquiries by effectively researching, locating, and relaying information to customers.
• Maintained call center database by collecting and recording information.
• Continually worked to enhance call center's reputation by providing quality and
timely service.
• Attended educational seminars to improve knowledge and skills
I will work for the company’s goals and targets and in return, I expect to grow professionally in my career path with the company.
I m looking for  Customer support roles/ Sales & retention manager. I m quick learner and easily adapt things very quickly so, for me starting from scratch is also good. I have ability to make things good in proper manners.