Position: Service Designer
Category: Product Manager
English level: fluent
Years of experience: 11

Designed from scratch and launched a heavy machinery portal for one of the biggest EU classified platforms withing a time frame of 8 weeks. 

Designed, built and launched (all in 3 months) a marketing research service that outperformed TNS and AC Nielsen in CIS region, gaining customers like Coca-Cola, P&G, BAT, British Airways, etc.

Designed disaster recovery solution for telecom operators to restore operations within 3 hours after complete destruction of the IN platforms.

Designed and launched bulk cargo transshipment service that outperformed Kerch port annual capacity 5 times, giving a company possibility to become a leader of the transshipment business in the region.

Each year mentoring 10 most promising social impact startups from all over the world as part of acceleration program founded by one of the EU social impact accelerators. Helping to design better services, helping in scaling and growth.

Designed a crowd deployment and scaling services for major EU AI/ML companies.

Designed crypto payment service.

Designed mini call center service (included the service itself, HW/SW)

Teaching service design and product management in several accelerators in EU.

Pushed directly two EU based startups to next round of investment (Series A -> Series B, and Series B -> Series C). Supported several startups to gain next round of investment (from seed/preseed up to Series C)
I'm a service designer with more than 20 years of experience in designing products and services (from pure SW to mix of SW/HW and up to completely SW-less). Was working in telecom, banking, AI/ML, agro, shipping, classifies, e-commerce, fintech/crypto, marketing, etc. Mentoring and supporting more than 50 startups from all over the world from the "great idea" and up to Series C stage. Designed services by managing teams of designers, product and project managers, UX/UI designers, user research designers and information architects, engineers, ops and logistic teams, vendor teams, customer support and success, etc. Having experience in deploying products on EU, US, Central America, Africa and Asia markets.
Service designer is NOT a product or project manager and is not an artist. Service designer is a person who is able to align multiple products into a well organized service or build the service/business from scratch. Service design is 1) co-creative, 2) holistic, 3) human centered, 4) tangible. I'm not working with the "great ideas" helping to scale a solution for the problem that doesn't exist. I help identifying human problems and find a way how to solve these problems with a maximum efficiency for all parties involved in this service.

I'm a practitioner - a function - I'm not looking for an administrative position, where I need to babysit adults. I'm looking for a big challenge, where you need to align a lot of knowledge, experts, tools, processes, customers, 3rd parties, etc. in a single well working service.