Position: Customer Support Representative (English, Russian)
Category: Support
English level: fluent
Years of experience: 3


I have combined 3-year work experience in customer care and tech support in companies such as Ginosi, Bolt and Joomag, which involved troubleshooting issues, complaint handling, problem-solving, guiding the client through the product, bug reporting, coming up with workarounds for yet unresolved bugs and writing Knowledge Base articles.
No calls, only livechat or ticketing.