Position: Part-time IT Support/Helpdesk/Servicedesk/Sysadmin
Category: Support
English level: upper
Years of experience: 3


I am an Information Technology Officer with a basic comprehension of software development and design.
I also have been experienced in coordinating with stakeholders.

For the last four years, my area of expertise in IT Helpdesk/Servicedesk/Sysadmin has been expanded with the following skills and competencies: Network troubleshooting & administration; Hardware troubleshooting, repair, and maintenance; Technical assistance with computer hardware and software; Assistance in connecting services for the group of companies with more than 20 agricultural companies with software and hardware solutions across Ukraine; Resolving issues for more than 1K users via phone, in person, or online; Time management and ability to meet deadlines; Leadership; Versatility; Analytic thinking and attention to detail; Staff and user training.

Courses:
Insights Into Digital Marketing, MGID Academy (Mar - Apr 2019) 
Cisco CCNA 1: Introduction to Networks; CCNA 2: Routing and Switching Essentials; CCNA 3: Scaling Networks; CCNA 4: Connecting Networks, Taras Shevchenko National University of Kyiv (Sep 2018 - Jan 2019).

Education:
Kyiv National University of Technologies and Design Ph.D. course in Economics and Management of Enterprises (Sep 2007 - Dec 2015):
2007-2011, Bachelor's degree with distinction in Economics of Enterprise; 2011-2012, Master’s degree with distinction in Economics of Enterprise; 
2012-2015, finished the Ph.D. course in Economics and Management of Enterprises.