Position: E-commerce Account Specialist (Amazon, Walmart, Etsy)
Category: Support
English level: fluent
Years of experience: 3


E-commerce Account Specialist (Amazon, Walmart, Etsy) LexUnder Inc. 	 
                                                                Sep 2022 ‐ Current 
Amazon:
- Keywords preparation for copywriters using Helium 10;
- Preparing titles for new products;
- Competitor analysis; 
- Optimizing product listings and troubleshooting; 
- Weekly meetings with Amazon Account Manager for performance optimization; 
- Communicating with Amazon Seller Support verbally and in writing; 
- Managing product reviews and seller feedback; 
- Writing search terms to improve product discoverability; 
- Creating Amazon Email Campaigns; 
- Creating engaging posts for customer engagement in the Brand Store; 
- Creating product listings and managing Parent/Child Relationships;
- Updating prices; 
- Creating coupons/Deals/Promotions; 
- Resolving stranded inventory issues and fixing deactivated ASINs; 
- Analyzing reimbursement reports, and disposal product investigation;
- Great knowledge of Amazon Advertising (ACOS, ROAS, CTR, etc.)
Walmart:
- Weekly meetings with Walmart Account Manager to discuss updates and optimize account performance;
- Preparing keywords for manual ad campaigns;
- Ads creation and optimization.
- Shipping Performance Analysis;
- Price inventory;
- Review Syndication;
- Campaign Submissions;
Etsy:
- Adding 13 tags;
- Review and optimization of ads by disabling irrelevant keywords.
Website:
- Generated reports using Google Analytics and Google Ads;
- Creation of potential wholesale customer list and cold emailing.

Web Content Writer 	 Dec 2021 ‐ Nov 2022 
Lexunder Inc. 
- Writing bullet points and product descriptions.

Customer Service Representative 	 Oct 2019 ‐ Oct 2022 
LexUnder Inc.
- Providing excellent communication with native speakers from the USA daily;
- Addressing inquiries about services, product issues, and promotions;
- Resolving customer concerns promptly and efficiently.
No night shifts