Position: Sales Manager
Category: Sales
English level: pre
Years of experience: 9

In my previous role as a Customer Service Team Lead, I implemented a new feedback collection system that led to a 20% increase in customer satisfaction scores within six months.
To achieve this, I conducted a thorough analysis of customer feedback data and identified common pain points. Then, I collaborated with our development team to create a user-friendly feedback form, which we integrated into our customer support portal. Additionally, I organized regular training sessions for the support team to ensure they could address customer concerns effectively.
The impact was substantial. Customer satisfaction scores improved significantly, leading to a more positive company image and a 10% increase in customer retention rates. This accomplishment also contributed to our team receiving recognition for outstanding customer service within the company.
In my role as a customer service professional with over six years of experience, I have successfully completed numerous projects and tasks. These have included:

1. Customer Issue Resolution: I've consistently resolved customer issues, ranging from technical problems to billing inquiries, ensuring their satisfaction and retention.

2. Conflict Resolution: I've effectively mediated conflicts between customers and the company, finding win-win solutions that maintain positive relationships.

3. Building Strong Customer Relations: I've cultivated strong and lasting relationships with more than 5000 customers, fostering trust and loyalty through personalized interactions.

4. Technology Utilization: I've utilized various technologies such as CRM systems, live chat platforms, and ticketing systems to streamline customer interactions and improve efficiency.

5. Team Collaboration: Within my team, I've collaborated closely with colleagues to share insights and strategies for improving customer satisfaction.

Looking forward, I aim to continue improving in several areas:

1. Enhancing Technical Proficiency: Staying updated with the latest customer service technologies and tools to provide more efficient and effective support.

2. Empathy and Communication:  Continuously refining my empathetic communication skills to better understand and address customer needs.

3. Problem Solving: Developing a deeper understanding of complex issues to make quicker and more informed decisions in challenging situations.

4. Data Analytics: Utilizing data analytics to gain insights into customer behavior and preferences, which can inform better service strategies.

Overall, my goal is to contribute to my team's success by delivering exceptional customer service and continuously improving the customer experience.
In my role, I avoid:

1. Inefficiency and wasting time/resources.
2. Ignoring valuable customer feedback.
3. Being unresponsive or slow in communication.
4. Showing disinterest in customer concerns.
5. Resisting change and technological advancements.
6. Creating negative customer experiences.

These principles help me provide better customer service.