Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 0.5

2022, Project Management course at Hillel IT-school
Billing Support Specialist
Noosphere Ventures. Together Network Interactive
May 2018-March 2022
Responsibilities:
 Processing incoming letters and questions in online chats;
 Incoming calls processing (up to 10 calls per day);
 Creating a schedule for the whole team;
 Resolving any conflicts and seeking compromises with customers all over the
world;

Quality Monitoring Manager
Noosphere Ventures. Together Network Interactive
March 2022-May 2022
Responsibilities:
 Escalated and reported progress on tickets within JIRA ;
 Updating support manuals in Confluence;
 Mood monitoring in support team;
 Close communication with the tech team (QAs, developers, etc);
 Mentoring support team;

Project Manager
Vreal Soft
September 2022-To date
Responsibilities:
Creating documentation for the project;
Tracking the progress of tasks;
Communication with clients and team;
Daily meetings
Risk Management
Operate Change Requests