Position: Customer Support Representative, Sales Representative, Researcher
Category: Java
English level: upper
Years of experience: 4


Data Researcher:
• Research leads, decision makers based on specific job titles from those organizations, using online information sources
• Profile leads to add extra information (e.g. company size, job title) and validate contact details • All- Proficient in MS Office suite – Word, Excel, PowerPoint, Outlook

Senior Sales Representative:
• B2C sales
• Sold additional services by recognizing opportunities to up-sell, explaining new features • Consistently met or exceeded sales quota, DPC and conversion rates
• Managed clients profiles in CRM/Salesforce

Customer Support Representative:
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; 
• Manage large amounts of incoming chats;
• Cancel or upgrade accounts;
• Assist with placement of orders, refunds, or exchanges;