Position: Support Engineer
Category: Other
English level: intermediate
Years of experience: 4

Company - Raiffeisen Bank Aval (october 2007 - present)
Position - Chief Expert of Technical Consultation (Western Union)
Responsibilities:
- More than 4 years of experience as technical consultant in WUPOS (Western Union program)
- Perform requests in Service Desk.
- Processing, translation and sending requests from Raiffeisen Bank Aval and other banks (26 banks) in technical and common issues to the Service Support of Western Union (in English)
- Support of the entire database of operators and locations of Raiffeisen Bank Aval (MS Access).
- Experience in implementation, testing and support of new bank programs (Balans2, Oracle OIM)
- Perform calculations between monetary system "Western Union" and the bank branches of Aval Bank
Skills:
-	The basics of HTTP, HTML, CSS
-	Database: SQL, MS Access
-	Service Desk
-	Good knowledge in MS Excel
-	Knowledge of bug tracking systems (Jira, TestRail).
-	Knowledge of  SDLC, Scrum methodology, Waterfall
-	Technical tools:  Firebug, Selenium IDE
Systems: Windows XP-10, Android.
Obtaining position in company as a Support Engineer in a team of professionals.  Opportunity not only in professional growth (but not without it), but also to prove that I can be a good investment for the company.