Position: Customer Support Lead
Category: Support
English level: fluent
Years of experience: 1.5


Most recently, my responsibilities as Shift Manager and Customer Support Representative match the qualifications you are seeking.
As a Customer Support Representative, I gained experience in resolving conflict situations, earned good multitasking skills, learned to communicate with customers in an efficient and effective manner. Working as a Shift Manager, I proved the ability to put the conversation in the right direction, in complicated situations in particular.

I also have experience in time and workflow management. My experience as a Shift Manager complemented such treats of my personality as patience and attentiveness to details with perseverance and ingenuity.

Working as a business development manager, my duties included developing growth strategies and plans, negotiating with stakeholders and providing after-sales support, which I find useful for the Customer Support Representative position.

As it is displayed in my CV, I also have extensive experience in live communication with English native speakers, that will be helpful during the business correspondence and negotiating.

I proud to say that I spent one of my holiday period being a volunteer in China as a teacher of English. It gave me the opportunity to help people, which is vital for me.

I hope for an effective collaboration with your company and looking forward to speaking with you regarding your available position. 

Thank you for your attention,
Sincerely, 
Iryna Soprun.
I expect a project with the product where we can provide the best support for the Customers, I'm a proactive,  self-motivated person. Always willing to learn new information and help other people to improve their skills, have good team management skills.