Position: Project Manager, Quality Manager, Team Lead, Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 4

I’m proud that finding a job during university didn’t interfere in my studying process and I managed to be one of the best students and get a scholarship along all the way, but at the same time I was getting regular raises inside the company, so, I know a lot about multitasking and time management.
QUALITY MANAGER, Kyiv, Oct 2019 — Present
Responsibilities:
outgoing and icoming calls, responding to client's emails, listening to voicemails from client's and supporting of newcomers, division of work and control over its implementation, Bounce Management, overseeing support agents by analyzing quality of their calls and emails, conducting of trainings for operators

ASSISTANT MANAGER, Bucharest, Apr 2022 — Mar 2023
Responsibilities: manage expenses and supplies within approved budgets, inventory, scheduling appointments with regular and potential clients, control over paid and unpaid invoices issued to clients for services

SALES CONSULTANT, Lutsk, Jul 2018 — Sep 2018
Responsibilities: work with clients and control of department on conformity to requirements, inventory
I wouldn’t like to work with dating agencies, adult and “gray” fields