Position: Business Analyst
Category: Project Manager
English level: upper
Years of experience: 2

SKILLS:
excellent written and spoken English (Upper-Intermediate);
Practical knowledge of Agile methodologies (Scrum, Kanban);
understanding of web development lifecycle;
experience in working with project tracking tools: Jira, Confluence,Trello;
stress resistance and ability to manage multiple tasks;
good at people management;
solid organizational skills including attention to details;
ability to learn things fast;
finished IT Project Management courses of Beetroot Academy;
finished with honour PM HARD SKILLS courses of IAMPM;
Scrum Fundamental certified.
COMPANY OWNER - DESTINY INTERNATIONAL | 2010 - 2013
organization of the company from scratch;
recruiting, training and managing working process of employees;
cooperation with IT department;
organization of team building events;
providing simultaneous translation from/to English for the company clients.
TOURISM MANAGER - TRAVEL TOUR ODESSA | 2013 - 2014
sales of the sea cruises, individual and package tours, bus tours to Europe;
search and attraction of clients, identification of their needs; visa processing;
registration and issuance of insurance policies; execution of contracts;
translation of documents from/to English language; coaching and mentoring of new employees.
CALL-CENTRE OPERATOR - SENTURIA | 04.2014 - 09.2014
basic knowledge of the Galileo program; work in the Bitrix 24 system; consulting the company's clients by phone in Russian and English;
resolution of conflict and disputable situations with clients.
TOURISM MANAGER - POEHALI S NAMI | 2016 - 2017
sales of tours; customer consulting and individual tour search; visa processing;
registration and issuance of insurance policies; execution of contracts;
translation of documents from/to English language.
PROJECT MANAGER - SOFTESIS INC.| 08.2021 - till now