Position: Customer Success
Category: Support
English level: upper
Years of experience: 3


I have 3-year experience in customer service. I started as a support team member and eventually became a quality control specialist. 
I have experience in communication with English-speaking customers over the phone, in chats, and via e-mail. 
As quality control specialist was responsible for tracking support team performance, maintaining newcomers' adaptation programs, conducting training sets, creating tests, and educational digests for supporters.

Currently, I am working as technical support agent for Investing.com.
I am responsible for maintaining routine customer requests (knowledge sharing, troubleshooting, data requests), bugs reporting and escalation of issues to IT/ Data departments.
Looking for a position with standard working hours (9-6 +-).