Position: Product manager
Category: Product Manager
English level: upper
Years of experience: 1.5


My working experience:

Customer Support - FlyUIA (Avia company) 
Participated in creation of the Delayed flights department that 
increased the number of positive flight rescheduling requests by 25%.

Team Lead Support - Cryptocurrency exchange.
Created an employee onboarding program. Increased the number of employees in the department from 1 to 9 and created an inspiring team environment with an open communication culture.

PM support - Cryptocurrency exchange.
Increased customer satisfaction rate from 1.7 points to 4.1 points within 4 months.

TechFin manager - Cryptocurrency exchange.
Upgrade the internal alerting system that increased average request processing time from 30 minutes to 10 minutes which helped to reduce the financial risks associated with these requests.

PO Financial Security - Cryptocurrency exchange.
Research and analyze market, the users, and the roadmap for the product. Plan and prioritize product feature backlog and development for the product. Work closely with Product Management to create and maintain a product backlog according to business value. Follow our competitors and the industry. Nurture ideas and solutions to existing customer problems and business.
I'm interested in a Project/Product manager position where I could apply my knowledge from various fields, and learn and constantly grow in a team of passionate professionals.