Position: Project Coordinator
Category: Project Manager
English level: upper
Years of experience: 1

I participated in multiple onboarding processes for new team members and can see that many employees became strongly motivated to grow professionally, improve their soft skills and follow deadlines thoroughly after being selected to my team. This was achieved by clearly describing reasons behind this or that decision/procedure during performance reviews, always keeping promises, supporting companie's vision and encouraging team members to take different additional tasks.
I am working in Customer Support department of one of the biggest domain registrar companies in the world since October 2014. This gave me experience of communicating with hundreds of customers all over the world. 

For the last 4 years my main responsibility is being a Team Lead for a group of 8-10 people in Customer Support Quality Assurance department. The main tasks are: making sure the team is coping with the work load without failing deadlines; preparing performance reviews; delivering updates in procedures and workflow to the team; planning tasks for the next month; regulating conflicts; onboarding new members; organizing team building events, etc.