Position: Technical Product Support
Category: Support
English level: fluent
Years of experience: 2.5


Assessed and reduced current IT business risks by working with stakeholders from various departments to execute an ISO 27001-compliant information security risk assessment to discover threats and vulnerabilities.
Conducted bespoke system functionality training sessions and adopted a unique training methodology for both current and prospective users of the software product, outlining the product solution, its practical use, and how it correlates with their business objectives.
Championed for the adoption of best quality assurance standards and the testing of more recent releases in development environments before releasing them into operational systems, which significantly decreased user encounters with bugs and faults by 50%..

I possess extensive familiarity with Mac OS tools and technologies including Terminal (bash scripting) and Users & Groups and understanding of network concepts including IP, VPN, DNS, and DHCP.
I have a thorough understanding of computer hardware (CPU, RAM, SSD, and HDD – how to detect typical issues with these components and their general function in a system).
Administration and support experience  for critical IT SaaS tools including Slack, Zoom,Google Workspace, AWS, SSO, Github, etc. 
Experienced at automating manual processes; developing/improving simple technologies that boost team productivity.