Position: IT support
Category: Support
English level: fluent
Years of experience: 3


I have a degree in Computer Science, and 3+ years’ experience working with users, testing computers, computer hardware/software problem solving.
I have worked in a Shipping Company as Customer Care personnel with internal users and was Previously responsible for:

• Technical support on a complex billing system;
• Providing second line customer support in a timely and accurate way;
• Actively communicating with the customer;
• Clarifying customer’s requirements via email and chat;
• The quality of the daily release;
• Creating and supporting technical documentation;

Currently As an IT Support Personnel, I am responsible for:
• Creating and supporting technical documentation;
• Performing load testing;
• Performing sustaining of clients testing environments;
• Coordinating timely creation and sending reports to stakeholders.
• Technical support on a top-quality product for synching data between various work management systems, or instances;
• Creating and supporting technical documentation shared with customers. Collaborating with Technical Writers;
• Making product improvements per customer’s request.
I also have knowledge in HTML, CSS, JavaScript, English, ability to learn quickly, Microsoft Office, HTML, CSS, team player, JavaScript, WordPress, Administrative services, Adaptability, Learning & Development, troubleshooting, Personal Assistant, support manager, Ability to multi-task, Communicate with foreign Customer
At the current moment I'm looking for a remote job as a IT Support / Customer Support 

I AM NOT INTERESTED IN:
• Gambling, trading, etc;