Position: Head of Customer Support / Success
Category: Support
English level: upper
Years of experience: 5

I have a lot of interesting and successful experience as a teams lead in customer support, customer success, sales departments. 
That's why I'm looking for an interesting challenge.
2016 - Launch new analytical tool for digital media. SaaS StartUp. 
Daily tasks:
- Hiring and onboarding new team members  
- Managing up to 10 team members
- Deep customer interviews, webinars and trainings
- Upselling processes
- Customers supporting, onboarding, training and retention 
- Penetration in CIS and WW market
- Working on LTV, ARPU, Churn, daily active users, and other metrics  


2019 - B2B customers from 60 countries
- Automated customer relationship process  
- Built Customer Success and Support departments from scratch
- Net Retention Revenue more than +2% per month
- Customer lifetime value improved from 6 to 14 month
- Payback of CAC less than 3 month
Looking for a company with StartUp's madness and huge ambitions.

Product or mission that related to me.
Hard tasks, high speed, data-driven processes and team with believe in company mission.