Position: Product owner/BA
Category: Business Analyst
English level: fluent
Years of experience: 4

Certificates:
Product Owner PSPO 1 Scrum Product Owner Certification 202
RPA analyst
Coaching and developing employees
Critical Thinking for Better Judgment and Decision-Making
Business analysis business benefits realization
New manager foundations
Become a Manager
Project Management Certification
Beginning Project Management: Project Management Level One
4 years as BA 
4 years as Head of support department
Looking for a new opportunity for growth 

Detailed experience:
Business Analyst - Zeppelin
Documenting requirements, writing project documentation
Interaction with the development team and assistance in testing
Analysis and optimization of all business processes in the company
Collection of requirements from various sources, including customer interviews
Analysis and formalization of requirements for quality control
Coordination of requirements with stakeholders

Business Analyst - Delta M
TD creation according to requirements Handling communication with clients via Skype/personal meetings BPMN schemes Project setup


Head of Support Department - Vostok Games
Expirience with JIRA, Confluence, CrocoTime, Kayako.
Solution all types of conflict between the administration and the users.
Recruitment and training of new employees.
Creating tests and training programs for employees.
Organization of in-game events.
Setting targets for programmers to optimize the work of the department