Position: Sales Manager
Category: Support
English level: fluent
Years of experience: 2.5


My skills include:

1. Teaching and conveying information in a simple manner. For a couple of years, I have been working as a private English instructor for mostly IT folks. 

2. Account management, onboarding/offboarding, supporting employees throughout their lifecycle in the company. 

3. Developing SOPs and adjusting the workflow to make it more coherent, simpler and more efficient. 

4. Customer Support. For two years I was working as a dedicated customer support representative assisting both existing and new customers with their orders, payment process, refunds, and company policies. 

5. Sales. As part of my Customer Support role, I was working with new or inquiring customers encouraging them to proceed with the serviсes, tackling their objections and explaining the value of the service. 

6. Business Communication. Throughout my work life, I have been dealing with Western people and have adopted the norms and rules of Business Communication, politeness, positive attitude and consideration. 

7. Writing skills. Writing has always been my hobby. I've written analytical and critical articles (including one at the Huffington Post), and I am generally interested in creative writing, marketing, and socio-cultural trends. 

8. Negotiation and delivering a point of view. Having participated in several European projects like MEU, I have bettered myself at public speaking, the ability to make deals, and cooperating with people of different backgrounds and worldviews.
I expect the project to be of real value. I expect the company to encourage free and open communication among departments, co-workers, teams.