Position: customer success manager/support
Category: Support
English level: upper
Years of experience: 2.5


My last work experience is a Customer Success Manager in the Saas (Cloud) solution for the transport logistics automation.
I know how to make a customer happy not only by incoming issue support and with user training. It`s a good practice to be with your client as a friend, who could help him with settings that will make his work faster and easier, analyze what is missed and set this task for development team, identify and report a bug before it  interferes with the work.
Also I`ve been working as Managed Services Manager  in American company (WiseTREND - Advanced OCR & Dara Capture) for 2 years. I`ve worked on several projects that a related to FCA, education and healthcare using some ABBY`s software. My responsibilities are: 
- verifying the accuracy of the data and fields captured using advanced capture software;
 - posting and tracking document exceptions;
 - matching documents and codes;
- reviewing and organizing customer forms and then processing them as needed.
Now I`m looking for a job where I can have interesting challenges, career growing and ability to improve my skills and the company product. I have solid analytical skills, good sequential thinking and excellent communication skills so I would like to work on a manager position like customer success or support