Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 2.5

• Focused on providing best service for undeniable customer experience, so each customer receives outstanding service
• Dealing with challenging issues and multitasking.
• Coping with clients from all over the world (phone calls, emails, chats)
• High written and verbal communication skills.
• Solving the most problematic clients' issues, complaints due to high level of good mutual understanding of clients' needs and way of thinking.
• New-Employee training, managing Team of 10 agents, creating tests for the Team and quality control.
• Providing a friendly environment. Easy-going
• Due to my outstanding performance I was promoted to higher positions and assigned to the highest priority projects or tasks.
I've been working as a Customer support representative for 2.5 years. I've learned to find special approach to every client and be able to understand their needs and solve queries. I worked as a Customer Support Representative, Senior Customer Support Representative, Support Supervisor (IT company, gambling project). 

I have experience processing big amount of requests from clients via calls, tickets, chats, documents and information verification as a part of my Customer Support responsibilities. Also creating certification tests and every day quality control as main responsibilities of Support Supervisor position. Due to my successful supervising experience I was promoted to a position of Team Lead with additional responsibilities of training new employees and payment department tasks and managing team of 10 agents. 

I've been working with task managers and ticketing, chatting systems, as well as different CRM systems. Work with Google Tools and Microsoft Office.
My passion is to learn and to develop new skills. I'm a fast learner, always opened for new adventures and new experience as Technical support member, Account manager etc. Team means a lot to me. Looking for friendly and supportive environment. Looking for a place to stay for a while.