Position: Customer Support Specialist / Account manager / Customer Success Manager Ma
Category: Support
English level: upper
Years of experience: 1.5

I built several new processes related to the knowledge base from scratch on a personal initiative In particular, I put in order the knowledge base for users and wrote many new articles. This made it possible to reduce requests to zero on typical issues. In addition, I prepared a set of templates for frequent requests.
I worked as a customer support agent in a company that supplied recruitment automation products. The products were heavily customized for each company, which required deep immersion and a comprehensive understanding of each product. 

At the same time, having in-depth knowledge of the intricacies of the system and possessing copywriting skills, I was responsible for the external knowledge Base (for clients), namely, editing existing articles, writing new ones, and preparing templates for the whole team to answer frequent cases.
I've got a huge experience in journalism, copywriting, and writing texts but I do not want to work in this field anymore. Thus, if it is possible, I would prefer to avoid any work connected with writing long reads.

The second point is that I'm not ready to work in any Russian company.