Position: IT support team lead
Category: Support
English level: intermediate
Years of experience: 11


IT Support Team Lead of Metinvest
01.2019 – 10.2020 (1 год 10 мес)
Metinvest Digital  

•	Organization of enterprise integration into a new IT structure within a year. (350 users, more than 400 computers);
•	Integration of new and migration of existing services in enterpris;
•	Managing operational and capital expenditure;
•	Administrating Windows AD, SharePoin sitse, PrintServers,FileServer, TS;
•	Direct support for VIP users Metinvest Holding;
•	Management team of 4 L2 specialists to support 1300+ users.


Main engeneear of IT department
12.2007 – 01.2019 (11 лет 2 мес)
PJSC «DONETSKSTEEL» - Iron and Steel Works» 
 
•	Management team of 7 specialists to support 1000+ users based on ME ServiceDesk. Direct support for VIP users;
•	Client OS support (Windows);
•	Implementation of an access system based on Fortnet, video conferencing based on Polycom;
•	Conclusion of contracts, purchase of machinery and equipment, maintenance Inventory Management;
•	Troubleshooting, Updates, and Maintenance computer and peripheral equipment.