Position: Customer Operations Lead | Account Manager | Retention Manager | Quality Coordinator
Category: Support
English level: upper
Years of experience: 6

Built support team from scratch, introduced successful telephone sales.
I'm not afraid of business trips, sales and cross-sales, retention.
I really love people and love helping clients :)
Skills:
10 years of experience as the head of customer support, in the field of telecommunications and construction.
Managed of a team of 30 workers
Started the call center from scratch
Organized and implementation of telemarketing in accordance with the sales plans
Introduced of two CRM systems for the customer service department
Customer retention, managed discounts
Writing scripts for the customer service Department, planning and executing plans for outgoing calls
Strong knowledge of Excel
Comfortable with technology
Completed QA courses

Soft Skills:
Great problem-solving abilities 
Highly collaborative 
Attentive to details 
Enthusiastic about the fast-paced environment
Exceptional multitasking skills 
Empathetic towards customers and colleagues
Ability to listen, smooth out and resolve conflict situations
Great desire to develop in IT
Lifelong learning

Languages (CEFR)
Native languages: 
   Ukrainian 

Other languages: 
  English   В2   

Education

2005-2010 Cherkasy State University 'Bohdan Hmelnycky', Ukraine. Degree in publishing and editing, graduated with honor
2022 Lviv IT School, course Fundamentals of Software Testing
2022 Logos IT Academy, course Fundamentals of Software Testing
I would like to work for a great company with a top product, so that every customer feels perfect service. A happy satisfied customer is the key to a company's prosperity. 
I am in Kyiv, Ukraine. Ready to work in the office and remotely.