Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 2

-Product adaptation to up to regulator (SGA, MGA) and market needs.
- integration of b2b projects on the partner platform.
Project manager, NDA​- ​December 2018 till October 2020 (1 year 11 months)
Main responsibilities:
- Planning and implementing projects
- Communication with B2C/B2B customers
- Communication and creating tasks for the R&D department (design team, FE and BE
developers, QA etc.)
- Managing and leading project team on Scrum meetings
- Monitoring and reporting on project progress
- Implementing and managing changes when necessary to meet project outputs
- Platform update integration
- Game and PSP integration (aggregator, direct)
-  Project localization per specific market
- Marketing infrastructure arrangement - SEO settings with CMS and front end team
- Pre-landing pages design, layout and templates development
- Product adaptation to up to regulator (SGA, MGA) and market needs.

 Customer support, NDA​- A​pril 2018 till December 2018 (9 months) Main responsibilities:
- Resolving customer complaints via email and Live chat
- Using calls to reach out to customers, verify account information, for suggesting
personal offers and ascertain problems or reason for calling
-  Assisting with KYC documentation and duplicate checking
- Advisory on project information (bonuses, FS, money transactions etc.)
- Defining and fix of product vulnerabilities and bugs.