Position: Head of sales & client service
Category: Sales
English level: fluent
Years of experience: 11

Regular team sales plan fulfilment and leading the managers through career matrix to higher levels.
Implementation of different go to market strategies.
Decreasing the adoption period to 3 weeks (usually it used to be 1-2 months) through creation of knowledge base and improvement of onboarding process.
Anti-crisis management in 2020, saved key talents and market expertise.
Participation in overseas conferences in London.
Maintaining the trustworthy culture within both teams despite some systematic contradictions between sales and service tasks.
Experience in working with VIP clients and holding the highest standards of customer service.
High level of peformance control through task and time management tools during work-from-home periods.
MSc in Global Business Management, Newcastle Business School, UK.
More than 10 years of experience in sales and marketing. 
2 years of entrepreneurship experience.
6 years on management positions.

Currently I’m working as a Sales and Client Service Director in top educational agency. I’m responsible for performance of sales (5 managers) and service (4 managers) teams. The company works with business partners in the UK and customers from CIS countries. Had working experience in international companies, such as Microsoft and Cisco Systems.
Looking for a well-established company with a need to increase efficiency in working with incoming leads and generate more income. Ready to build a sales or service department from scratch. Value client oriented approach of business and obsession with the product the company makes and sells. Ready to lead or reload the team of sales and service managers, implement or develop the strategy, raise the standards. Ready to act as a “closer” of key deals and build long-term relations with main partners. Also ready to consider different top management roles.