Position: Customer Support
Category: Support
English level: upper
Years of experience: 3


- Customer support, 1-st line
  Meest - IT, Lviv 2020 – 2021
Provided advice to users how to work in
programs. Communication took place by phone,
in chats, or by e-mail. Participated in resolving
technical issues due to the failure of the
program.

- Customer support, 2-nd line
  Meest - IT, Lviv 2021 - current
Independently solved different technical
problems. Gave to users access rights.
Monitored and corrected problems which could
lead to the failure of the program. Tested access
rights. Participated in meetings. Also, when the chief
was absent, I performed his duties.