Position: Customer Support Specialist, Account manager
Category: Support
English level: fluent
Years of experience: 1

Open-minded, outgoing, and well-qualified Customer Support specialist. Having a proven track record of delivering customer service, I am an excellent communicator and adaptable when under pressure. Reliable, eager to accept new challenges, and ready to join my next team.
Wirex – Fintech company (Customer Support Agent)
April 2022 – November 2022
•	Responded to and handled customers' requests via chat and emails; helped customers use specific features.
•	Worked on creating tasks to solve customers' cases.
•	Updated internal databases with information about technical issues and valuable discussions with customers.

Freelance – English second language teacher
March 2020 – now
•	Use a personal approach to each student, and create individual learning plans to achieve set goals.
•	Provide students with detailed progress reports.

Skyeng – Online English teacher (English teacher)
February 2020 – February 2022
•	Taught 4-16 years old students.
•	Chose and conducted lessons due to students' aims.
•	Provided students' parents with detailed reports on the children's progress.
•	Solved parents' queries regarding the studying process.

Crowdin – Translator (Internship)
March 2020 – April 2020
•	Worked on translation of such projects as «Adblock» and «Alarmy (Android)» from English to Ukrainian.
•	Edited translated texts and formatted them.