Position: Customer Support / Technical Support
Category: Support
English level: upper
Years of experience: 0.5


Customer Support Manager (Remote) at Magic Advertising & Marketing LTD (April 2023 - Present)


- Manage and guide customer support team to meet customer needs and company goals.
- Develop and implement effective customer support strategies, policies, and procedures for all support channels.
- Monitor customer support metrics and use data to identify areas for improvement to enhance customer experience.
- Collaborate with other departments to ensure a seamless customer experience and timely issue resolution.
- Communicate effectively with customers and manage escalations to address their needs and concerns.
- Continuously evaluate support tools and technology to provide the best support possible.
- Identify common customer issues and needs to compile feature requests for product enhancement.
Hi there! I am a Customer Support Manager with a background in communication, problem-solving, and relationship building. I am also studying front-end development to combine my customer service skills with technical expertise.