Position: Customer Support
Category: Support
English level: fluent
Years of experience: 2


PERSONAL SUMMARY
Looking for a position of a support representative and an opportunity to join a fast-growing company. Eager to contribute to its success and further develop personal and professional skills.
PROFESSIONAL EXPERIENCE
Customer Support Representative, Kyiv — January 2017 - February 2019
• Resolving different types of issues via e-mails, chats, and calls 
• Answering incoming customer calls and messages
• Using company policies to resolve issues 
• Communicating with members of other teams (Sales, SEO, IT, and management) 
Academic Writer, Freelance — September 2015 - January 2016
Writing academic papers for English-speaking students
LANGUAGES
English - fluent; French - fluent (DALF diploma - Diplôme approfondi de langue française - level C1); Ukrainian - native; Russian - fluent.
Personal and Professional Skills
• Working with software: Zendesk (Zopim), X-Lite Softphone, 
• Strong communication skills (written and spoken) and problem resolution experience (working with complex cases and disputes)
• Knowledge of MS Word and Google Docs
• Experience working as a Team Lead (on a shift basis)
• Experience working night shifts