Position: Team Lead
Category: Support
English level: fluent
Years of experience: 3

- Coached team members from fresh from OB to experienced experts
- Successfully merged of people from several teams and cultures into one team where we could build trustful relationships and had non-conflict communication inside the team 
- Created hiring test for our new candidates in joint project with other TLs
- Reviewing site DSATs , isolating common trends and finding ways to improve our work, improved DSAT presentation
- Helped arranging KPIs of our company together with other TLs
- Contributed to company growth through a successful team performance
- Helped with department scheduling processes
Currently, I'm team lea of one of our teams on EN market. I had experience of managing and leading the team of 10+ people. It was my duty to coach, mentor and support them from onboarding to experienced experts. I'm proud to say that together with my teammates we managed to build trustful relationships, create fluent atmosphere within the team and merge successfully people from several teams.
As one of the first projects, I've been working on DSAT reviews for 2 years now, analyzing and isolating common trends and finding ways to improve our customers' satisfaction rate.
As another joint project, I helped arranging our company KPIs and presenting them our teams.
Additionally, I've been collaborating with our workforce team who is responsible for department scheduling process. At the moment, I am presenting Ukrainian site as a POC and helping our schedulers with appropriate staffing allocation and availability of contact center staff in real-time.
cozy work environment where I'd be able to express myself, contribute to the team and get appreciation for my contributions
no evening and night shifts

PS: pet-friendly office would be a huge plus!