Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 5


Customer Support Manager in OnlineCourseHost.Com

• Build sustainable relationships and trust with customers through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Make recommendations to management to improve customer experience.
• Write helpdesk articles three (3) times per week.

Customer Support Officer at Whogohost Limited

 Responded swiftly to an average of 300+ emails per week.
 Provided technical support for 16 products and assisted 2000+ customers with troubleshooting technical and non-technical issues.
 Achieved 80% renewal and upgrade rate for existing customers by persuading and informing customers of the benefit of an upgrade.
 Guided customers through hosting processes with outstanding telephone etiquette and professionalism, increasing customer satisfaction by 85%.
 Introduced and upsell new and existing products e.g., SSL, Web hosting, SiteLock, Business Email etc.

Support and Refund Specialist at Angular University

• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Create invoices via Quaderno and make refunds on Stripe.
• Design certificates for students using Canva.