Position: Client Service Director
Category: Marketing
English level: intermediate
Years of experience: 6

- Helped to increase the efficiency of the agency and business performance (Increase the company's profitability and income by - 2 times), which allowed taking 3rd place in the category of "performance" 3rd place in the category of "Influencer marketing" and 5th - in the category of "content" of the ranking of digital agencies in 2020 from IAB Ukraine.
- Building a powerful team and processes in the department - of Client Service (Project Managers, Billing Managers, E-commerce Managers), which allowed increasing income and number of clients.
- Developed a creative concept and came up with a Performance strategy, which made it possible to overfulfill the plan and increase target calls by 5%.
- The effectiveness of advertising and promotion on the Internet increased by 50% (cumulatively: the number of requests, clicks, confirmed orders);
on my initiative, the website was re-branded and the engine was improved (development, terms of reference, negotiations with contractors, execution control);
according to my suggestions, business processes and interaction of employees have been optimized along the line: advertising activity - client's request - order - feedback;
as a result of a set of actions on the Internet, sales increased by 30%
- Winning the tender for Digital Performance and SEO-support "Kyivstar". Developed an SEO strategy, with the introduction of a unique framework into the client's business process, which made it possible to win the tender.
- Winning the tender for SEO support of nine Sanofi brands.
Developed an SEO strategy, with the implementation of the SEO correlation proposal and the business result. Introduced a performance eco-system to increase loyalty and product sales.
Client Service & E-commerce Project Head
- E-commerce team building and department development;
- Building business processes (BPMN, RACI);
- Department Management - Client Service, Billing Team;
- Preparation of strategies and new products (MVP);
- Financial management (P&L, Unit Economics, KPI Flow);
- Setting goals and individual development programs (Road
maps);
- Consumer analysis (CLV, Customer Experience);
- Increase in LTV of the product.

Client Service Head
- Improving the quality of customer service, implementation of systems control (NPS, CSI). Implementation of customer service standards;
- Team Development - Project Managers and Billing Managers and Promotion the level of expertise (Development Programs, Road Map);
- Participation in New Business and preparation of proposals (Sales funnels, Consumer Journey (AIDA, 4A);
- Participation in the preparation of Performance, Media and 360 strategies (Media Mix, CX Loop, Intent-based marketing);
- Building long-term, trusting relationships with clients
and contractors. 
Department strategic planning and preparation
marketing audit (SWOT analysis, analysis of macroeconomic
environment - PEST, microeconomic environment, work with PLC, BCG).

Digital Project Team Lead
-Team management - AOR Project Managers Team;
Implementation of CRM systems (Worksection) and its development;
Improving the efficiency of teamwork (Scrum, Kanban);
Creation of a portrait of the consumer and the Product universe;
Preparation of strategies and proposals for clients (AOR);
Preparation of an individual development plan, implementation of the system
employee loyalty (eNPS). Training;
Monitoring the profitability of projects;
Building a document flow process;
Monitoring the execution of client KPIs by the team - Project Managers;
Search for solutions to improve performance (ROI, ARPU);
Working with the Performance ecosystem: SEO, PPC, SMM, ASO, Design.
Development and formalization of business processes,
participation in the optimization of the agency's business processes.
Development of the structure service, assessment of risks, prospects, and team building.
Development and implementation of work standards, increasing efficiency, communication with clients, establishing partnerships with clients.
Development of a strategy to achieve the client's goals, analysis and
implementation of the most effective tools and creative
solutions.
Development of approaches and tactics to increase profitability,
scaling clients.
Staff training program development: project management,
communications, crisis situations.
Strategic analysis and proposal development for "New Business".

Friendly and honest team.
Interesting tasks and ambitious goals.