Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 3


Customer Support Specialist, 2.5 years of work experience.
Responsibilities:
- Provide customer service through e-mail and chat in a timely and accurate manner;
- Communicate customer feedback to the corresponding departments in order to develop processes for better serving customers;
- Maintain reports on processed customer inquiries as required;
- Report and escalate issues and incidents based on guidelines;
- Assist with updating external client knowledgebases and internal departmental documentation as required.