Position: Coordinator
Category: Support
English level: intermediate
Years of experience: 7


Coordinator/Team Lead 
Responsibilities:
Updating and creating templates for resolving tickets and implementing them in the CRM  accordingly. Further ongoing monitoring of the update of templates in CRM in accordance with changes in the company. Monitoring and sending emails as for SpyCloud Data Leak issues. Preparing reports (quarterly, monthly, etc), achieving the Company's goals that were set. Participating in Peakon Survey as a Team Lead and preparing presentations, talks that can help the team to work more efficiently.
Taking part in reporting unusual cases like Compliance Hard cases, Hard Fraud, Suspicious cases, cases of Deceased customers, Potential Data Breach cases. Send e-mail answers to the above-mentioned cases.
Preparing monthly feedback/statistics that include the results of each team member, which has a positive impact on their work and the microclimate in the team.
Resolving requests/tickets received from the customers on the questions of the product.