Position: Data Analyst
Category: SQL
English level: fluent
Years of experience: 0.5

Alas Academy                                                                           2022 - Present
Currently, I am doing my internship at the Alas Academy, as an Applied AI Engineer.
• Tensor Flow User Group Azerbaijan
• AWS User Group Azerbaijan

MBA Master's degree                                                                      2020 - 2022
ADNSU, Baku, Azerbaijan
MBA, HR Focus - MBA program of Azerbaijan State Oil and Industry University (ADNSU) with partnership of USA Georgia State University

Bachelor's degree                                                                            2015 - 2019
ADNSU, Baku, Azerbaijan
Geological Exploration – Azerbaijan State Oil and Industry University (ADNSU)

Skills
•Project management
•Strong decision maker
•Complex problem
solver
•Strategic planner
•Collaborative team
player
•Service-focused


Languages
Azeri-native
Russian-fluent
English- fluent
Call Centre Operator Specialist	
2020-2022 AzeriCard, Baku

Strategic focus on customer retention and satisfaction by leveraging service in product knowledge and excellent relationships building skills. 
Exquisite and lead trainings and orientation to new hires and interns.
Quickly provide customer needs and proactively provide business solutions to those needs.
Analyze and review customer service reports to identify potential areas of improvement.
Provide superior customer service while handling inbound order placement calls and product inquiries.
Documentation of inquiries and applications from card holders; Working with a variety of customers, frequently solving problems in a high-pressure environment, managing several stakeholders.

Call Centre Operator Specialist	
2019 - 2020 Kapital Bank, Baku

Maintained and ensured accuracy of internal reports and records. Handled and responded to over 150 customer inquiries on a variety of external and internal communication platforms.
Provided dedicated communications for ground services personnel and assisted in completion of after hours requests.
Provided specialized Bankcard customer support to all calling customers.

Intern	
2018 - 2018 Halliburton, Baku

Prepared procedures for PIG Refurbishment and has partaken in the process.
Worked with pipeline and process drawings.
Built a project on Helium Leak Detection in response to an ask from senior management.