Position: Customer Support / Success specialist
Category: Support
English level: upper
Years of experience: 5

Founded and conduct the YouTube channel of a company
International interaction with more than 40 companies (mostly Europe and ROW)
Creator of the monthly internal journal for the Team
If you ask whether I like cats, I'll answer that I prefer people. People still run this world. In my opinion, one of the best ways to improve a product/service is to listen to your client and technology, of course. Humans can always give you some feedback in which you can find your answers. But for me, it is really important to make people happier after communication.

My experience:

Ecosoft SPC LTD, Irpin – KAM, international sales
October 2021 - present

- Daily communication with more than 40 companies in Europe and the rest of the world
- ERP - Microsoft Dynamics NAV (Navision)
- Coordination between production and client
- Working with the compliances.

K.tex LLC, Irpin – Marketing / PR specialist
March 2019 - October 2021

- Daily communication with clients via Social Media, YouTube and Google etc for 3 years.
- Preparation of media materials including YouTube, conducting 2 accounts on Instagram and Facebook
- Process requests from Sales Department
- Script development for sales managers
- Email marketing
- Conducting online & offline webinars and speeches
- Interactions and preparation of articles for the profile magazines

K.tex LLC, Irpin - Sales Manager 
February 2017 - March 2019 

- Full-service cycle including ordering, logistics, documents, etc.
- Improve the Customer Experience by working with complaints
- Key Account Management 
- Work with partners from Turkey, France, as well as Ukrainian companies 
- Cooperation with the Ministry of Defense 
- Coordination of the experimental production and the first export to France