Position: Support/Sales Lead
Category: Sales
English level: upper
Years of experience: 6

1. I have skills in sales and support work. Well know both of the sides.
2. As manager I have been working since the end of 2016. Before I was an agent in the Sales dept.
3. I have about 5 years of Lead experience: organizing teams, aims, workflow etc. I had 120 employees under
my responsibility (support agents, team leads, tech coaches).
4. Mentoring (learned from courses in Clario) team leads and agents on how to increase their performance.
5. I have skills in crisis management as well.
6. Implemented 3 projects:
a. New IoT service (product) brought around $7k a month (with no hiring additional people to carry
it).
b. Set up a new way of transfers which brought around $250-350k in Q for the company.
c. Developed a new point in check up to change the old one due to laws. Main point was to handle
the same rate of revenue which was successfully done.
7. Participated and created workflow for several tests like: SaaS (software as a support), low price model,
B2B (created workflow for support agents due to service that was provided from our partner).
8. I was a mentor in the “ Develop division” project for those who wanted to start a career in management.
9. Also I’ve been working with software developers and provided them all needed info to clear what steps
we need to take to make our product better.
I've been working as manager for 4.5 years. I have skills in building proceses in Sales or Support mostly in B2C.

My courses: 
HTML, CSS, JS.
PM (udemi).
Looking for Head of Sale or Head of Support roles or can start career in PM as I have finished some courses