Position: head of it
Category: Lead
English level: upper
Years of experience: 11


Implementing SLA\OLA
Improvement of Engineering dep. workflow
Servers\Services audit, decrease amount or collaborate them - cost efficiency
 Implementing new services, moved from VPS to clouds internal services
 Full equip. inventory + valuation (all offices, all sides), selling out of date or unused equipment
 Creation of policies, corp. standards, regulations and implementing them into working business process
 Steps to provide non-stop business options
 Cooperating with other department for projects
 Create new roles for help desk team
 Managing, motivating, hiring or firing people for department 
 Project management (epic, roadmap, planning, user story, scope, features)
 Supporting all network equipment, workstations and internal servers (purchase, deploying, supporting, implementing)
 Implementing monitoring system for servers and network equipment
 Development of VPN services
 Planning and construction of new network, infrastructure, department separation 
 Forcing MDM for all departments with security policies
 Implementing VoIP role under HD team.
 Improving onboarding system with HR dep.
 Improvement and updating of internal services
And this is only a bit of all my resp at last working place