Position: Customer Service/Project Manager
Category: Project Manager
English level: fluent
Years of experience: 2

- Implemented 30+ renovation projects annually
- Coordinated a team of 5+ people 
- Processed 500+ financial refunds annually 
- Maintained close business connections with 150+ 
   contractors, vendors and suppliers annually
- Developed and analized 3+ customer surveys annually
- Managed 450+ clients requests annually
Hello there!
I am a Customer Success/Project Manager with 6+ years in customer success and 2+ years of experience in project management in the foreign government affairs industry. 

Professional Experience:
- Project coordination and monitoring
- Customer Service and Support
- Planning and prioritization of tasks
- Quality assessment and control
- Scheduling and assigning team tasks while closely 
   monitoring and reporting on projects
- Management of reports, surveys, presentations, 
   financial statements and databases to ensure efficient 
   operations
- Customer Success Assessment 
- Identifying areas for improvement and enhancing 
   service delivery to exceed expectations through 
   customer service experience analysis.
- Negotiations with external and internal stakeholders
- Ability to adapt to change and implement it, if necessary
- English Advanced, French Pre-Intermediate, Ukrainian Native

Education:
- Master's degree in Business Administration 
- Master's degree in Translation and Interpretation

Certification:
- Project Management in IT from Beetroot Academy 
- Marketing, International management and Personnel 
  management from the London School of Business and 
  Finance.

I am eager to contribute my expertise and enthusiasm to a new role and embrace new challenges and opportunities.

Kind regards,