Position: Customer Service
Category: Support
English level: fluent
Years of experience: 3


EKONG STELLA JONES 
Human Resources | Strategy | Execution |Administration | Customer Experience (CX)
stellaekong_yahoo.co.uk


PROFILE SUMMARY
An experienced, strategic, multifaceted and highly efficient Human Resource and Administrative Professional with 6 years + of diverse and demonstrated experience across a broad spectrum of the corporate world, human resource management, administration, alternative dispute resolution (ADR), trainings, leadership & organizational development. Highly “people-oriented and results-driven”, I help connect the dots between business requirements, performance needs and people initiatives to increase the overall effectiveness of organizational goals. I am proficient at building and maintaining strong relationships with key stakeholders, teams and clients and across all organizational levels, I seek a position where I can maximize my skills and make valuable contribution to achieving organisational goals. Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced business solutions to meet a diversity of needs. 

FORTE
•	HR Strategy
•	Talent Management
•	Employee Engagement
•	Policy Formulation
•	Process Improvement	•	HR Policies & Procedures
•	Learning & Development 
•	Stakeholder Management
•	Performance Management
•	Reward Management	•	HR Metrics & Analytics
•	Financial Analysis 
•	HR Projects
•	Credit Analysis
•	HIRS	•	Documentation
•	Customer Service
•	Diversity Management
•	Administration
•	Team Management

COMPETENCIES
•	Sound knowledge of Business and Management principles involved in Monitoring and Evaluation, Resource allocation, Human Resources Management, Leadership Techniques, and Coordination of people and resources.
•	Ability to develop relationships and rapport with stakeholders, clients, and operational staff.
•	Professional knowledge and competence to conduct and supervise/review work of others and to produce reports.
•	Technical Proficiencies include:
	Computer Skills: Windows OS, Microsoft office package (Word, Excel, PowerPoint)
	Collaborative Tools: Zoom, Google Suite,