Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 4


In my former position I was working as Application Specialist for ABB in Krakow. My main task was to support our business from IT side. I was supporting five different financial applications, some purchased externally, others developed internally (R2R on premise and Cloud version, Blackline, MDM, iTrade and OnBase). In order to improve the workflow and communication within the teams we used SCRUM.
If users were facing any issues with an application: access, bugs, configuration, knowledge base issue, he or she were contacting me via Skype, ticketing system (ServiceNow) or email. For those applications where I had access to the servers or the database, I was able to provide deep troubleshooting, check what was the reason of the issue and resolve it. If the issue required the vendor’s intervention, I reached out to them and coordinate the resolution. I was working closely with the vendors, this helped me to learn more and deepen the knowledge about the application’s technical backgrounds. As it is crucial for the whole team to be on the same page concerning knowledge and application changes, we were working on an internal knowledge base regarding the applications supported by us and known issues concerning these. Additionally, every month we were testing new application functionalities before deployment. I worked with sensitive financial data which requires to be handled carefully. This gave me the feeling on how to handle big amounts of data properly. One of my tasks was performing monthly SOX controls to ensure data integrity. Controls were checked by internal and external auditors which lead to my cooperation with them. For the creation of reports I was using SQL Server databases, Excel and data gathered on server level.