Position: Customer support
Category: Support
English level: upper
Years of experience: 3


Front desk manager/
Receptionist in “No Limit Graffiti”
Hotel. Welcomed guests with a warm and friendly demeanor, providing a positive first impression.
Handled phone calls and transferred calls to the appropriate departments.
Working with CRM systems, and police guard systems. 
Managed guest requests and concerns, escalating issues to the appropriate departments for resolution.
Managed guest requests and concerns, escalating issues to the appropriate departments for resolution.
Refund Operations Executive “Game Fan Craft” Kyiv Ukraine 2019-2021
Oversee the entire refund operations process, ensuring compliance with company policies and regulatory guidelines.  
Analyze refund requests, identify root causes for refunds, and develop strategies to minimize refund rates.