Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 4


- Over 4 years of professional experience
- Experience in resolving customer issues, analysis, investigation and troubleshooting
- Well familiar with ticketing systems and helpdesks, customer/system support process
- Good knowledge of relational databases and SQL
- Able to learn fast
- Experience with Linux systems and kubernetes 
- Procedural programming skills with Python, Bash and C#

On the current project I have the position of L3 Technical Support Engineer. I'm responsible for deep investigations of the problems with supported system, deployment of new releases and implementing of change requests. This job improved my ability to quickly response on major issues which occur with live customer environment to handle the problem and ensure the solution or escalate for further investigation. Some vital problems required the cooperation with numerous departments and involvement into collective investigation to find a root cause of an issue and its resolution. 


On the previous project I had been working as a customer support agent. Communication with customers (calls and chats) and providing them with technical support were my general responsibilities. Technical support in my case means solving different types of issues related to computers, phones, tablets, different gadgets, network troubleshooting, etc. Support was provided remotely, so I have experience with remote control applications. I have much experience with Windows operating systems and can easily deal with macOS and Linux systems. Have good communication skills and worked with English native speakers.