Position: Operations Specialist
Category: Other
English level: fluent
Years of experience: 3


Was a part of Bolt Food launch-team since the first day.
 Launched 6 cities across Ukraine: developed launch-model for couriers: needed number of onboarded couriers, earnings model, created dashboards for tracking and analytics of the city-launch.
 Managing stock in all 6 cities, Bolt Food operates in. Automated several processes:
1. Courier registration (firstly, in UI Vision, later - Python and Selenium) 2. Courier blockings and reportings (Export from Looker to Gsheets + formulae)
 
 Profound analytics of the active fleet:
-Segregated the couriers to cohorts, analytics based on data, received. 
-Live tracking of supply/demand ratio, live actions to stabilize the situation.
-Fraud prevention analysis
-Created value propositions for couriers, based on GMV, Net Rate. 
-Analysis of the market competitors’ conditions.
 Lead courier projects such as: “Welcome bonus” and “Bags Replacement”. Calculated and grounded both projects to boost onboardings for the Ukrainian market. The practice was taken over to other countries due to its efficiency.
 Interaction with our fleet-partners. The partners were onboarding couriers in Ukraine, handing out the bags and were sort of walk-in office to have live support for the couriers.
 Cooperation with different OPS departments (Partner OPS, Account Management, HQ) for the best-possible operational improvements.
 Weekly and Monthly reportings to Country and Regional managers with PnL, forecast for the Net Rate, Fleet acquisition and retention costs.
I am opent to any offers, but would prefer a product company, especially international (English-speaking). Would like to further develop analytical, operational skills and experience in data-driven business.