Position: Customer Support Supervisor. VIP account manager. (iGaming)
Category: Support
English level: upper
Years of experience: 2.5

1) Effective Communication: Proficient in engaging with players through various channels such as Live Agent, Zendesk, and Intercom.
2) Platform Administration: Detailed knowledge of the platform admin based on Softswiss. Additionally, familiar with back office systems like Everymatrix, Aleac, The Mill Adventure, and others at a basic level.
3) Training and Quality Assurance: Skilled in creating informative and user-friendly educational materials for both customers and support team members. Experienced in conducting trainings to enhance the skills of customer support representatives.
4) Regulatory Compliance: Knowledgeable in KYC, AML, and GDPR regulations within the iGaming industry. 
5) VIP Account Management: providing personalized and high-quality support to VIP clients.
6 months - customer support representative (iGaming)
1.7 year - Customer Support Team Supervisor (IGaming = internal support + outsourcing).
Operations: chatting with customers, emails, KYC, Payments, Antifraud, Team management.
10 months - VIP account manager.
Customer Support QA specialist. Coach at iGaming. KYC/PSP specialist.