Position: Delivery Director
Category: Other
English level: fluent
Years of experience: 9

Certified ScrumMaster® (CSM®)
The CSM certificate:
 Adheres to Scrum as it is defined in the Scrum Guide
 Facilitates Scrum events and maintains Scrum artifacts
 Works to remove team and organizational impediments

PROVEN ABILITIES TO

Build & sustain strong customer relationships at the senior level with
sound influencing & negotiation skills

Create a process to fit a challenging business environment, with a
minimum of corporate resources/facilities

Define, elaborate and implement a strategic plan and budget according
to the business goals set

Plan, coordinate, and manage all operations to achieve business metrics
Manage delivery teams to ensure timely and accurate customer deliveries
and perform resource allocations and workload assignments
according to delivery requirements
*Leading e2e delivery of the large Delivery Unit within the context of our
financial and operational drivers.
*Managing the client relationship at the highest levels, developing and
maintaining strong relationships with assigned clients
*Managing the overall Delivery Unit personnel, including direct Member
management and wider matrix management
*Fostering the development of the team’s capabilities and expertise in line
with client needs/market evolution
*Assigning, recruiting and supporting the career development of team
members
*Working closely with other Delivery Units Directors to ensure joined up
and consistency across the company
*Leading and managing to achieve all internal and external targets,
including revenue and profitability.
*Establishing the business process, tools and governance to enable
consistent high-quality Delivery & Success
*Act as a player-coach to hire and develop the customer delivery and
customer success teams
*Cooperating with Sales to demonstrate the partnership and post-delivery
support model
*Shaping project and account plans and developing key strategic client
relationships with Sales
*Ensuring consistent, high-quality customer service across the team,
developing best practices, capturing lessons learned and a culture of
continuous improvement
*Contribute to corporate business plans and directions in order to
support moving the business forward in successfully achieving our
Delivery Unit's KPIs
*Driving business activities that result in maintaining overall customer
satisfaction, retention, and increasing lifetime customer value.