Position: Team Lead
Category: Support
English level: fluent
Years of experience: 3


1. assisting customers in incoming chats and calls;
2. analysis of emerging problems and finding ways to solve them;
3. reporting frequent issues and emphasizing the key instances which require improvement;
4. interacting with other corporate departments and reporting to the applicable departments;
5. optimization of procedures that raised the business's productivity and, as a result, its income;
6. gained valuable experience with a variety of CRM systems, including Jira, Zendesk, and Intercom;
7. conducting express internships, after which new candidates received the same result as employees with many years of experience;
8. working with hot sales, as had a clear vision of customer demands;
conducting negotiations and business correspondence in English;
9. working with a variety of e-commerce systems, including Shopify, PrestaShop, Wix, Magento, Amazon, Etsy, and plenty of more;
10. producing and reviewing documents to assist clients;
communicating with and analyzing collaboration to increase efficiency of the company;
11. Interacting with customers from a variety of nations, including the USA, UK, Canada, Australia, Japan, India, and many others.