Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 2.5


«Sunshine», Bila Tserkva, Kyiv region - Translator-Corrector
January 2018 – September 2018
Achievement:
- Improved proofreading skills
- I Improved my vocabulary.
Duties:
- Corrector of translations;
- Translator of texts of different types;
- Translator of documentation.
/////
«Ultimatech», Kiev — customer support representative/verification procedures
September 2020 – January 2021
Duties:
-managing customer tickets;
-supporting life chats in several languages;
Languages
English – Advanced C1.
French– A2.
-dealing with various technical procedures/difficulties associated with the client's account data and verification procedures;
- checking documents for authenticity, as well as for their compliance with site requirements
/////
“FireOdds Media”, Kyiv– customer support representative
The primary responsibilities included managing customer tickets and live chats in several languages, assisting with website content, product ideas and helping the CRM team in planning campaigns. 
January 2021 - June 2022
////
“Maklai”, Kyiv - Customer Support Specialist
23 June 2022 till now.
Duties:
-managing customer tickets;
-responsible for the content update;
-supporting incoming and outcoming calls;
- checking documents for authenticity, as well as for their compliance with site requirements