Position: Intern/Junior HR manager/IT Recruiter
Category: HR
English level: pre
Years of experience: 0

CERTIFICATIONS
 Lviv HR Solutions - HR&Recruitment for IT generation
 Campster - Event Management
 Campster - Time management
 LinkedIn- Understanding Organisations and the Role of HR
KYIVSTAR 
Position: Deputy Head of the Telephone Service Department
Involvement duration: 1 year
Responsibilities:
 Improved internal operations to improve quality service
 Acted as Deputy Head of Department telephone service
 Worked with the team and newcomers
 Set goals and helped junior colleagues achieve them
 Mentored junior colleagues and KPI execution control
 Organized training and coaching for the team
 Helped to organize the onboarding process and adaptation
 Consideration of customer complaints, feedback

BRAIN SOURCE INTERNATIONAL
Position: Customer Service Specialist & Deputy Head of Sector
Involvement duration: 2 years 7 months
Responsibilities:
 Personally dealt with customer issues
 Acted as Deputy Head of Sector
 Effective team management to increase sales of company
services and provide quality services to customers
 Improved internal operations to improve quality service
 Submission of the timely and correct information and analytical
materials, reports, and presentations to the team lead
 Assistance in informing and training specialists of different
levels
 Worked with the team and newcomers
 Mentored junior colleagues and planned, analyzed, and control
of tasks and plans

UKRTELECOM
Position: Call Center Specialist
Involvement duration: 1 year 9 months
Responsibilities:
 Communicate by phone with potential customers who are
interested in the company's services.
 Fixing the corresponding appeals in the system
 To form order in the database.
 Reporting on the work done in the system
 Accept suggestions and complaints and forward them to the
appropriate departments.
Looking for an HR Manager/IT Recruiter role. I am accustomed to dealing with people, researching, resolving complaints, and ensuring a safe and inclusive work environment.