Position: Technical Support Specialist/ Customer Support Manager
Category: Support
English level: fluent
Years of experience: 2

- facilitated the organization of evacuation flights for foreign citizens during the lockdown (due to Covid-19)
-  interpreted the negotiations related to the delivery of the covid vaccine to Ukraine 
- participated in the organization of installation and unveiling of a statue in Kyiv 
- helped hundreds of Ukrainians successfully get the visa to the country of their dream
I have two years of working experience in communications with the local authorities on behalf of the Diplomatic Mission in Ukraine.
At first, as a Consular Assistant and Receptionist. My responsibilities included:
- consultation on consular and visa-related issues, visa processing, work with bills and payments at the Consular Section of the Mission;
- communication with the visitors and guests, and constant support of foreign citizens addressing the Mission; 
- translation, and proceeding of the incoming and outgoing correspondence.      
 
 As a Social Secretary to the Head of the Mission, I was in charge of:
- cooperation with representatives of the Ukrainian government, local authorities, mass media, and cultural groups. 
- organization of diplomatic receptions and cultural events of the Embassy, 
- preparation of the reports on bilateral cultural diplomacy. 

I also have knowledge in HTML, CSS, JavaScript, use of git and its methodology (Trunk Based Development), creation of simple landing pages, and accessibility principles used in web development (Aria attributes, work of screen readers).
I would prefer not to work night shifts

I am eager to develop new professional and personal skills. Therefore, I am looking forward to becoming a member of a wonderful team at an international company.