Position: Support Manager/Lead
Category: Support
English level: intermediate
Years of experience: 11

99% of support contracts are prolonged for a new periods;
keeping high efficiency of support services while reducing of resourses.
Technical Support Lead in 4 ongoing development projects within 2 years (banking software). Support for administrators and customers with software logics, integration problems, interface and functionality.
B2B support.
English: B1-B2
Total work experience in support/service - more than 10 years.
ITIL foundation certified.
Managed services experience.
Service desk implementation experience.
Development and update of technical support document templates.
Commercial offers for support services and outsourcing.
Outsourcing experience.
Strong company, out-of-Ukraine customers oriented. USD/EUR to UAH exchange rate sensitive sallary. Possibility to learn and grow.