Position: Head of Customer Service
Category: Other
English level: fluent
Years of experience: 4


Results-oriented marketing and business development specialist with a proven track record in driving growth and building strong client relationships. Skilled in market research, strategic planning, and executing impactful marketing campaigns. Experienced in customer service leadership, social media management, and business process improvement. Fluent in English.

Head of Customer Service | DIM 9000 | Oct 2022 - Present | Kyiv City, Ukraine

• Successfully lead the customer service team, implementing process improvements and ensuring exceptional customer satisfaction.
• Demonstrated expertise in team management, business process improvement, process control, and leadership.

Call Center Supervisor | DIM 9000 | May 2022 - Sep 2022 | Hybrid

• Managed call center operations, overseeing scheduling, leadership, recruiting, staff retention, and coaching.
• Implemented effective strategies to optimize operations and enhance customer service.

Customer Service Quality Manager | DIM 9000 | Dec 2021 - Sep 2022 | Kyiv City, Ukraine

• Demonstrated exceptional customer service skills while ensuring service quality standards were met.
• Played a vital role in enhancing customer satisfaction and improving customer service processes.

Marketing Intern | Miratech | Sep 2021 - Jan 2022 | Kyiv City, Ukraine

• Created engaging content for social media channels, aligning with the company's brand messaging and goals.
• Managed social media pages, ensuring regular updates and monitoring engagement metrics.

Business Development Specialist | VR Inn | Oct 2020 - Jan 2022 | Kyiv, Kyiv City, Ukraine

• Conducted market research and analysis, identifying new business opportunities and potential clients.
• Developed and executed business development strategies, fostering strong client relationships.

• Social Media Marketing
• Networking
• English proficiency
• Business Development
• Customer Service
• Team Management
• Process Improvement
• Leadership

I am passionate about driving business growth, delivering exceptional customer experiences, and leveraging my skills to contribute to the success of dynamic organizations. Let's connect and explore how we can collaborate to achieve remarkable results!