Position: Head of IT
Category: Lead
English level: fluent
Years of experience: 10

Certifications:
ITIL Managing Professional
Prince2
MCSE
I'm a self-motivated, hard-working and career-oriented IT professional with more than 10 years’ experience, specializing in IT Service Management, Project Management and Microsoft platforms with an interest in IT Management and GRC directions.
IT SERVICE MANAGEMENT SKILLS
Service Strategy & Design: Automation of Warehouse, Retail contracting, Payroll, Merchandising (Picture recognition), Financial Management (budgeting, controlling, reporting). Supplier Management. Risk assessment/mitigation and Controls implementation. · 
IT Service Continuity & Availability Management: Development of DR Plan, Technical Recovery Guides, Backup Schedules, RACI for small & mid-size Private Data Center. · 
Service Transition: Migration to Cloud Platforms (O365 suite, IaaS) · Service Operation: IT Operations Management, Development of Metrics and KPIs, Microsoft Server products expertise.
Service Operation: IT Operations Management, Development of Metrics and KPIs, Microsoft Azure & Server products expertise