Position: Account manager, Customer/Technical support
Category: Support
English level: upper
Years of experience: 3


Jul 2023 - Present: Senior Publisher Manager at LoopMe LTD, Dnipro. 
The responsibilities include the following:
1) integrating the new SSP partners:
- integrating partners through the oRTB, Amazon TAM, Google OB, SDK, Vast Tags, Flex Tags, and Header Bidding connections;
- testing & certification;
- checking the quality & discrepancies;
- monitoring the performance, errors, and their solving;
2) monitoring the health of connections and managing the existing key partners:
- optimization of the performance (+ from the technical point of view);
- eliminating errors;
- invoicing process;
- reports preparation;
- monitoring the proper delivery of SSP partners; communication with different teams such as demand team, support, product team, campaign managers, DevOps, etc;
3) mentoring newcomers & providing support to other colleagues:
- mentoring the newcomers;
- providing support and sharing knowledge with my colleagues; conducting the training for internal & external teams on topics that might be useful;
4) writing articles for the internal knowledge base;

Soft skills:
1. Ability to handle any questions related to publisher integration and efficiently execute any integration: oRTB, SDK, VAST, HB etc.
2. Ability to handle business development cycle with proven self‐motivated achievements.
3. Set up personal goals & goals for newcomers.
4. Providing feedback to my mentees.
5. Strong knowledge on the demand side, overseeing the
    
Jul 2022 - Jul 2023: Middle Publisher Manager at LoopMe LTD, Dnipro. 
Oct 2021 - Jul 2022: Junior Publisher Manager at LoopMe LTD, Dnipro.
Aug 2020 - Oct 2021: Customer Support Specialist at Global Bilgi LTD, Dnipro on the "Turkish Airlines" project.
Sep 2019 - Mar 2020: Travel agent, Travel agency «More turov», Dnipro.
May 2019 - Aug 2019: Bartender, Casablanca Hotel, Obzor, Bulgaria.