Position: Operations Manager
Category: Project Manager
English level: upper
Years of experience: 2

* Maintained a high level of department performance during the war (75% of the team was located in Ukraine)
* Created a systematic documentation base for the entrusted processes in Confluence
* Made a significant contribution to the optimization and automation of the company's processes (problem identification, communication with stakeholders, evaluation, and testing of the results of changes, etc.)
* Reduced staff outflow in the team from 40 to 5% in six months
* Built a friendly and highly effective team from scratch (after a radical reorganization of the operational process)
* Built an effective system of onboarding, training, and Team development (LMS, PDP, 1:1, mentoring system, etc.)
* Effective management of a key link in the company's process chain according to KPIs and SLA
* Initiation and promotion of projects on optimization and automation of processes
* Management of a multinational team of 40+ people (own and external)
* Team development, motivation, and retention
* Strong managerial and leadership skills 10+ years (including 1.5 years in IT)
* Strong understanding of SDLC
* Scrum, Kanban, Jira, Trello, ClickUp, Confluence, Notion, BPMN
* Experience working in multinational teams and in fast-paced environments
* Quick learning ability and high adaptability
* A passionate desire to build, manage and improve Business/Operations processes
I am highly motivated and quick to learn and adapt, and I have a lot of life and work experience, so I am confident that I can quickly take on my new responsibilities and start benefiting the company.

It is important to note that I am committed to a long-term partnership with a company that can offer opportunities for professional and career growth.

What else is important to me is a healthy atmosphere in the team, smart and loyal leadership, and a certain degree of autonomy, which will increase as my competence grows.