Position: Support, DevOps
Category: DevOps
English level: fluent
Years of experience: 5


Customer Support Engineer, ABBYY, Kyiv
A U G U S T 2 0 2 1 — P R E S E N T
• Working with document processing technologies such OCR, ICR, NLP, NER,
etc,.
• Software testing, deployment, troubleshooting (Windows & Linux).
• Database configuration, maintenance.
• Supporting both on-prem and cloud solutions, working with both native
Windows admin tools and product's logging applications.
• Providing support via ticketing system, handling remote sessions with
customers.
• API & scripting support.

Customer Success Manager, Petcube, Kyiv
F E B R U A R Y 2 0 2 0 — A U G U S T 2 0 2 1
• Working with hardware / firmware problems;
• Reporting & investigating firmware issues, processing firmware updates;
• Amazon reviews handling;
• Creating Knowledge Base for Customer Support Department;
• Training new agents.

Customer Support Specialist, Wix, Kyiv
J U LY 2 0 1 7 — M A R C H 2 0 1 9
• Troubleshooting issues.
• Supporting customers via email and chat.
• Worked within Wix Music product in a small team which included testing,
implementing new features, updating knowledge base, training new agents,
working closely with development team,
• Assisted with basic training of new employees, while also monitoring the
productivity of current employees.
• Provided superior customer service to clients by addressing all questions and
concerns.
• Worked well independently and on a team to solve problems.