Position: Head of Customer Support, Operations manager, Customer Success Manager, Support Team Lead
Category: Support
English level: upper
Years of experience: 3


As the Operations Manager I oversee day-to-day operations across multiple departments, evaluate employee performance, make reports, improve processes, negotiate with suppliers, and manage a team of 5 individuals using ClickUp to increase efficiency.

In my previous role as Head of Customer Support, I built the department from scratch, implemented work with Zendesk and Gorgias, managed a team of 3 individuals, and was responsible for customer service improvements.

I am committed to developing my analytical and leadership skills, and I am always eager to learn new technologies to improve operational efficiency and customer service.