Position: customer care professional
Category: Support
English level: fluent
Years of experience: 2


-2 year+ experienced customer service representative in
telephone customer service , including sales, tech support, logistics and customer care .Familiar with major customer service software,conflict resolution, and possess a positive attitude. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. 
-Provided customers with quality assistance through phone calls, emails ,internet chats, zendesk
-Accurately verified information and updated information databases as necessary.
-Offered new services based on customer needs.
-Discussed promotions, products and anything pertaining to better and more satisfactory service for the customer.
-Showed a clear understanding of departments and their procedures.
-Redirected calls as needed and worked with supervisors to address any outstanding issues or concerns.
-Made 30+ outbound calls per day to follow up with customers who were overdue in their payments