Position: Head of success team / Head of account managers team
Category: Support
English level: fluent
Years of experience: 4


**Head of succes team**

Managed a team of 12 customer success specialists,
Created with  heads of other regions SLA and drew up clear competencies for the customer success specialists,
Control of receivables of clients, the monthly amount of which is one and a half million USD,
Upbuild a process of working with clients in Europe,
Helped build communication between the team and the technical department, improved the process of training managers.

**Senior business development manager **

continuous analysis of brands on European markets, local competitors,
promotion of the brand and the expansion of marketing channels; marketing strategy for clients; individual tactics to achieve the main goals,
searched for new clients and launched of new partner programs,
solved problem with technical integration; also worked with the Hasoffer and Affise platform,
developed a marketing channel plan to help the company reach a new level in the market ( writing a content plan for  social groups (Facebook, Instagram,  Telegram  and Youtube), preparation of information for the blog).

**FEA manager**

Worked and searched  for new suppliers,
partial work with 1C,
assessed with the head of the department the possibility of purchasing goods from suppliers, worked with the logistics department.

**Project coordinator**

Search and coordination of participants and jury members in such countries as: Hungary, Czech Republic, Poland, Moldova, Turkey,
Site administration, coordination with the SMM department,
Search for media partners for the award, approval of publications with them.

**CERTIFICATES **
- Google Ads Search and   Google Analytics Individual Qualification
- WebPromoExperts academy certificate (analytics) 
- Tune Qualified user: Publisher  and  Tune Qualified user: Ad Netwtork
- Basic knowledge of HTML,  CSS  and SQL

**SKILLS**
- Language knowledge: Turkish - proficient user, English  - upper-intermediate, Russian - proficient user, Ukrainian  - native language.
- Ability to keep the big picture in mind
- Quick-thinking problem solver
- Effective communicator and negotiator
- Result-oriented and self-motivated
- MS Office (PowerPoint, Excel, Word)
- Rapport building
- Fast learner