Position: Senior customer success manager
Category: Support
English level: upper
Years of experience: 8


My current position is Senior Customer Success Manager. Our main customers are companies from Fintech, marketing, e-commerce, support and online education areas. I'm working with customers to ensure they're receiving the tools and support needed to achieve their goals. Advising clients on buying decisions and onboarding new users after purchase. I have an in-depth understanding of the customer's needs. Sales, Pre-sales and post-sales collaboration with clients. Onboarding of new customers. Primary point of contact during the all phase of telecom services usage (virtual PBX, telecom services, CRM Click2Call integrations). Software setup and configuration (virtual PBX). Facilitation of customer interaction with all engaged departments. Handling 100+ customers with a monthly margin up to $200k. Interviewing candidates to position CSM manager. 
 CRM - SalesForce, Bitrix
 Project-managements apps - Monday, Notion
 Monitoring tools: Grafana, 5GVision, Kibana, VoipMonitor
 Ticketing - Zendesk, Freshdesk
 Task tracking system - ClickUp, Jira
 Analytics - Sisense, Meta, Bitstat
 Billing system - A2Billing, IXP Billing, CPadmin
I’m going to develop my skills in customer success area in nearest future.