Position: head of customer support departement
Category: Support
English level: upper
Years of experience: 3

Creation of a motivation system that reduced refund rate from 4% to 2.7%
Local CRM update that saved around 200 hours per year for the company.
Creation of a family-like environment that reduced the number of people that quit in half.
I work in the customer support department for 4 years.
Passed all the way form junior support to a manager of 27+ people that works 24/7.
Experienced in problem-solution / relations building / local CRM update/creation of motivation (bonus systems). 

For me, it's all about the people and finding a balance between company needs customer satisfaction and team members happiness and motivation.
I love to face problems and resolve them.
For me, a perfect job will be a support department with a lot of problems and a team that is ready to work hard to solve them.