Position: Customer Success (Support) Manager
Category: Support
English level: fluent
Years of experience: 11

Experience working with Intercom, Slack,  Crisp, Confluence, Jira, Zendesk, Youtrack, Redmine, Hubspot, MS Office, Google Docs.
Providing technical support via live chat, email, ticket systems.
Hosting onboarding and demo calls via Google Hangout, Zoom.
Advanced written and verbal English skills.
Structuring and composing Help Center docs using Zendesk, Hubspot, Intercom and Crisp tools.
Efficiency in troubleshooting and solving issues reported by customers.
General knowledge about DNS, domain registry, FTP/SFTP, SSH, MySQL, hosting service operation.
I have been working as a Customer Success manager starting 2011 in several IT companies. My main purpose has always been to provide the best customer experience and support to the customers who come seeking for assistance, help these people to resolve the reported problems as soon as possible. 
Writing technical documentation and user guides is also a part of my job which I am really good at. I like explaining what needs to be done and guiding users through the process.
I want to find a stable team of professionals working hard to make their product the best on the market, reacting quickly to reported issues, and giving a great deal of attention to the best customer experience of their users/customers.