Position: Customer Support
Category: Support
English level: fluent
Years of experience: 0.5

- Moderated over 500 user profiles that were breaking Terms of Service of the platform
- Reviewed thousands pieces of content(text and media) to insure the safety of company's platform
- Provided Customer Support for top-earners of the platform on the subject of moderation of their accounts
I worked as a Content Moderator at the company(NDA) that runs content subscription service. Nov 2022 - May 2023
My tasks were:
  - Full moderation of user profiles in compliance with service's Terms of Service and Community Guideline
  - Moderation of user-generated content(Videos, pictures, livestreams, chat messages, voice messages, etc.)
  - Cooperation with Customer Support agents to answer and help users regarding their problems with the platform
Tools used:
  - ZenDesk
  - Discord/Skype
  - Google Sheets/Excel
Preferably remote.