Position: Prodject manager, HR assistant manager, Sourcing agent, Support Specialist
Category: Other
English level: upper
Years of experience: 3

Good team player, perfect communications skills
I'm technical support specialist at Ciklum company now. Currently working on a project SeeTree, it's a leading company in the Ag-tech industry, providing per-tree intelligence to growers to track their trees' health and productivity. During my time here:
-Worked with drone images of farms and areas;
-Marked trees with polygons-basically drawing around them.
This job required a lot of patience and
accuracy, especially because we had a lot of tracking documents and statistics that needed to be perfect.


Before that, I worked on the Etoro project, it's a multinational social trading and multi-asset investment company that focuses on providing financial and copy trading services.  My mainly responsibilities were :  respond to customers' requests, service desk management - updating tickets, communicating with customers; understand and analyze customer’s needs, investigate the issue in order to find appropriate and acceptable solutions, escalate unknown cases to the L3 team;  Help develop and implement web-based support initiatives including knowledge bases, technical runbooks; update the internal documentation.