Position: Project Manager / Sales Manager
Category: Project Manager
English level: upper
Years of experience: 1

I am a fast learner, stress-resistant and result-oriented. Working as a sales manager, I achieved the best sales results, overfulfilling plans by more than 120% monthly. And took the top position in the sales department in terms of sales.
2015-2017 Technical support at the Gaming company. 
- Communication with customers
- Gathering information about the problem
- Help with problem-solving
- Communication of information to solve the problem
- Communication in the ticket system, by email and online chat
2020-2021 Sales manager
- Communication with hot clients
- Customer Needs Research
- Selection of the optimal service to solve the client's problems
- Service presentation
- Service sale
- Upsell related services
- Communication by email, online chat, zoom
- Fulfillment of the sales plan
2021- Project manager
- Сollection of necessary data for the template installation
- Technical and organizational requirements analysis
- Risk management and business analysis
- Communication with customers in the middle stage, up sale
- Setting the task to the coders' team
- Projects estimation
- Search of plugins, modules, solutions for custom requests
- Working with different CMS (WP, Prestashop, Shopify, Magento2)
- Project planning, control, and support
- Dealing with customers (messages/calls)
- Team management, managing the production of the required deliverables
- Monitoring team performance
- Status reports for clients
- Ongoing projects upsale

My duties as a PM at the last position were communication with clients in emails and phone in English; customer care calls in case of conflicts. Upsales with relevant services; assistant of the sales department; quotes creation; project estimation.
I want to be useful and contribute to the company's work. Acquire new skills and reach new heights with the company.