Position: KYC/ CRM manager/Support
Category: Other
English level: fluent
Years of experience: 4

As a product manager I increased conversion of clients who registered on the website and stayed for a long time.

As KYC manager I improved the system of KYC application and made the process of verification and onboarding faster and easier.
I have 4 years of experience in the Customer Support position, where I have grown to the Team Lead Support of the separate department (Chinese speakers support).
Later I started as Product Manager of the Chinese/Taiwan department in the same company. 
My last position was in Fintech industry as Support/Onboarding manager, where I helped technically our clients to open their account, depsoit and withdraw funds, pass KYC verification, make adverse media checks for them etc.