Position: Business Analyst, Product Owner, Data Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 1


Business Analyst, Data Analyst, Support
1 year of experience in data and business analytics
4 years as a support engineer

Skills:

- strong analytical and problem-solving skills
- collecting, analyzing and preparing product technical requirements
- creating and supplementing technical documentation
- SQL (writing queries, debugging existing, operations with databases )
- Python (basic level)
- writing basic batch scripts, PowerShell 
- working with the Agile methodologies: Scrum, Kanban
- building business processes in BPMN 2.0 notation 
- creating complexity reports in Excel, presentations using PowerPoint
- understanding of applications architecture
- experience in user support via  phone, email, chat, social - - - --- - networks, remote sessions (RDP, TeamViewer, Ammyy Admin, etc.)
- deployment, configuration, tuning applications in Windows and Unix environments (bpm'online 7.x, Zabbix, Asterisk, Redis server, LAMP)
- debugging client logic of web applications, 
- manual testing mobile apps and websites
- basic HTML and CSS
- OS: Windows, mac OS, Ubuntu, mobile Android OS, iOS, Windows Phone, CRM: bpm'online, HelpDesk, project tracking tools: Jira, service desk: HP Openview Console , Terrasoft 3.x,  monitoring systems: Zabbix, mail servers: G Suite for Organizations, PBX: Avaya Aura Contact Center, Webitel, Asterisk, Oktell, Cisco Finesse
- networking, equipment diagnostics (PCs, laptops, peripherals), software installation/configuration
Interesting and challenging projects (except FinTech).
Desirable: Business trips (Abroad/Ukraine).