Position: Support Specialist, Junior
Category: Support
English level: upper
Years of experience: 3

Processed 45+ financial transactions with extreme attention to detail on a daily basis;
Conducted remote opening of a new support departement abroad (In Germany, Berlin);
Written communication with 60+ clients and partners on a daily basis;
Examined 10+ recruiters in German on a weekly basis;
Helped in creating a new department and established a workflow for a support team;
Was on a diplomatic mission in China (Hainan)
Motion Design course
UI/UX course in process
For 3 years I am working in the consulting financial market company GCG Trust, which provides financial services all around the world. 
I began with a position in the first line of support team. As a dual speaker (German and English) I gave written and spoken support to international clients. 
In one and a half year I was promoted to the team lead. On this position I took participation in different meetings, provided daily summary’s and reposts to the top management, hired new people and fully onboarded them. Then I became a PSP Customer Success Manager.

My current tasks are:
- to conduct team meetings;
- to keep clear communication in the team;
- to negotiate with financial partners, managers and banks;
- to work with financial reports;
- to be in charge of chargebacks and complaints;
- to collaborate with payment systems;
- to create and translate of templates and texts for websites and advertisements;
- to check workflow and integration in different CRMs;
- to resolve risk issues with VIP clients.
I’m that type of person, who want give all my abilities and passion to achieve the greatest result with a joy. I’m an action-oriented person. I love to dive into the projects and just start getting it done right away. I’m not afraid to ask questions to get things right. I want to be sure in my abilities, in my tasks, requirements. I’m a team player, have no difficulties to connect with people for getting a best result and have a good grip of the essential facts. I want to be a part of the developing team in the sphere of my passionate interest - UI/UX design, motion design and video games development.