Position: Customer Support Team lead
Category: Support
English level: fluent
Years of experience: 3

Having additional tasks assigned to me, such as handing VIP clients’ inquiries and delegating them to other team members if needed. Having access to users’ personal information and to processing refunds.
Customer Support representative at Wirex 2020-2022; Customer Support Representative under NDA 2022-2023.
Handling tickets and chats+handling social media inquiries. I have experience in Zendesk, Helpdesk, Freshdesk, Jira and Confluence. I would like to keep growing and find a position of a Customer Support Team lead or a Customer Support Representative with perspective of professional growth within the company I will be working for.