Position: L2 Technical Support Engineer
Category: Support
English level: upper
Years of experience: 3


• Supported AWS Cloud infrastructure (ECS, CloudFront, ElasticSearch EC2, S3, Cloudwatch, Route 53, Elastic Beanstalk, RDS, CloudFormation, VPC, IAM, ELB, and others );
• Supported Azure Cloud infrastructure (ApiServicePlan, AZ Active Directory, Storage Accounts, and others);
• Reviewed existing solutions and determined improvements ( high availability, high-performing, backup solutions, security, etc. );
• Infrastructure management using Terraform and CloudFormation;
• Reduced costs and optimized infrastructure through FinOps practices;
• Linux and Database administration (MySQL, PostgreSQL, AWS RDS);
• Implemented CI/CD deployment using AWS CodePipeline, Azure DevOps, and Jenkins;
• Provide support for ECS (AWS Docker orchestration service) and Kubernetes infrastructure;
• Web-server configuration (Nginx, Apache);
• Proactively monitor various IT systems, and implement the migration to AWS Cloudwatch, and DataDog;
• Manual and Web-application testing (Postman);
• Jira administration (Jira Admin, plugins, workflow, customer portals, dashboards);