Position: Support Team Lead
Category: Support
English level: upper
Years of experience: 3


With three years of experience at TrackEnsure, a Canadian company based in Toronto, and skills in team leadership and web development, I believe I would be a valuable asset to your organization.
As a Tire 2 Support Specialist Team Lead, I effectively managed tasks, onboarded new employees, and cross-trained existing team members. 
I maximized team performance through monitoring, mentoring, and assigning tasks based on experience and training. 
I also provided feedback on employee performance and training needs, while handling difficult clients and solving complex problems.
Additionally, I have gained skills in web development, including HTML, CSS, SCSS, JavaScript, BEM, React (Basic), Grid, Gid, Node.js (Basic), Express.js (Basic), EJS, MongoDB (Basic), and Mongoose (Basic).
Please find my attached resume for more details on my qualifications. I am confident that my skills, dedication, and passion make me a strong