Position: Support
Category: Support
English level: upper
Years of experience: 2.5


Cosmonova LLC
Киев
Network administrator (Technical support)
• Technical support and consultation of subscribers during a
telephone call;
• Monitoring the work of services (taking part in the elimination of
problems encountered);
• Support when connecting new subscribers.
• Setup, help in setting up and running network equipment.


Hegelmann Transporte
Киев
Helpdesk specialist
• Provide help-desk support and resolve problems to the user’s satisfaction
• Document internal procedures
• Monitor and respond quickly and effectively to requests
received through the IT help-desk
• Modify configurations, utilities, software default settings, etc. for
the local workstation
• Assist with on-boarding of new users
• Install, test and configure new workstations, peripheral
equipment and software
• Maintain inventory of all equipment, software and software
licenses
• Manage PC setup and deployment for new employees using
standard hardware, images and software
• Assign users and computers to proper groups in Active •
• Directory in coordination with had office standards
• Perform timely workstation hardware and software upgrades as
• Maintain AD and exchange 2013


TSTech
Киев, www.tstechpro.com/
HelpDesk Support Engineer
• Handling and escalating tasks in the Jira ticket
system/ZenDesk.
• Assisting customers in solving problems with access to
company's systems and web servisec
• Provide techical support via slack, skype, phone.
• Help to clients in a solution of problems with access to company
systems and websites
• Help of the company to employees in a solution of problems
with access to corporate websites
• Control of privileges in a control system of clients
• Monitoring the stability of services

The British Council Ukraine
Киев, www.britishcouncil.org.ua/
IT manager assistant
• Assist in managing, maintenance and sustainability of the
British Council’s ICT systems and networks
in Ukraine to the satisfaction of all stakeholders and in
accordance with British Council ICT standards.
• Installation and maintenance of ICT infrastructure, including
servers, workstations, active equipment, printing devices,
telephone network.
• Assistance in managing physical network infrastructure (eg,
hubs, switches, and cables), including physical movement
and
cable equipment
• Providing multimedia support, including video editing.