Position: Technical support agent
Category: Support
English level: upper
Years of experience: 9

Happy and satisfied customers, switched the team from providing support via email to helpdesk.
Worked 4 years in web hosting support. Provided help through live chat and ticket center.
Worked 5 years in software development company and provided support via helpdesk. Have experience with crm systems, jira and confluence. Helped customers to resolve the issues, with software, setup the accounts, troubleshooting technical problems with a team of testers and developers, provided help to premium customers.
Normal schedule, transparent salary, remote job, interesting project.