Position: Customer Support
Category: Support
English level: intermediate
Years of experience: 2.5


I have worked in Customer Support for 2.5 years. My main task was taking incoming calls, chats, and tickets and helping with the KYC verification.  As the company operated in Europe I worked with clients from Poland. I can be on a call with a client and handle several chats in different languages at the same time and I left information about the client in the CRM.

 I have experience with the following tools: Freshdesk, Livechat, Zoiper, CRM, Slack.