Position: Business Development and Account Management
Category: Sales
English level: fluent
Years of experience: 5

Customer-focused manager with a hands-on experience of a full-cycle sales process: market research, lead generation, cold calls, pitching, processing RFIs and RFQs, proposal design, price negotiations, contract and SOWs development. Familiar with various contract types and engagement models (Fixed Price, T&M, Cost-Plus) suitable for a particular business need. Grasp on a project financial management: margin calculations, seniority pyramid optimization, invoicing. Solid understanding of a software development lifecycle, web and mobile technologies and industry standards. Certified Scrum Master.
ENTREPRENEUR 
•	Designed and launched an online product distribution business.
•	Customer acquisition and relationship management, budgeting, invoicing.
•	Contractors’ team management: promo materials, PR and marketing (SMM, paid ads), logistics.

BUSINESS DEVELOPMENT MANAGER, ACCOUNT MANAGER
•	Identified and generated leads through various sources: marketplaces, social media, cold calls, networking. Converted leads into accounts.
•	Achieved and exceeded a personal monthly sales quota. Acquired and established relationship with over 30 new customers.
•	Coached junior sales managers, shared best practices with sales team. 
•	Coordinated a team of lead generators (market researches). Used CRM to track customer’s data and automation tool for email marketing.
•	Primary contact for customers during pre-sales stages: requirements clarification, scope estimation, contract negotiations. 
•	Account Manager for 4 customers: identified new opportunities to increase revenue for a company. 
•	Functioned as a Scrum Master and Project Coordinator on 3 projects.

ASSISTANT PROJECT MANAGER 
•	Project requirements clarification, analysis, estimation.
•	Translated customer’s requests into JIRA tickets for engineering team.
•	Provided status updates, answered customers’ questions during a project lifecycle.

ASSISTANT SALES MANAGER 
•	Daily operations: sales, orders, payments and inventory accounting processes.
•	Performed customer behavior analysis and suggested product positioning adjustments.
•	Evaluated customers’ needs, handled complaints.
Obtaining a challenging leadership role, offering my experience in business development and account management, contributing to a sales department effectiveness, adding value to a company’s competitive advantage and financial targets. 
Looking to join a company with a strong culture of driving innovations, to establish a mutually beneficial and a long term (5+ years) professional relationship.