Position: Customer service manager
Category: Support
English level: upper
Years of experience: 5


Billing specialist
from 06.2020 to now (3 years)
Noosphere, Dnipro (IT)
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Serve customers by providing product and service information 
- Resolving product and service issues
Content producer
from 03.2018 to 05.2020 (2 years 2 months)
Media Monks, Dnipro (Media)
- Organize and plan project tasks and schedules
- Creating, reviewing and editing content
- Experience with CMS systems (AEM, Drupal)
- Experience with JIRA and other task tracking tools
Travel Agency Specialist
from 10.2016 to 03.2018 (1 year 5 months)
Onetravel, Dnipro (Transportation and logistics)
Amadeus, Sabre