Position: Customer Support Agent
Category: Support
English level: fluent
Years of experience: 2

The best accomplishments are thankful customers, after solving their requests and issues that they may have experienced or currently experiencing.
- Provide technical support and troubleshooting for customers via phone, email, and remote access tools
- Manage customer issues and ensure timely resolution of technical problems
- Perform root cause analysis of technical issues and provide recommendations for improvement
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain widgets for the website builder (JS, HTML5, CSS3)
- Integrating ready solutions using API
- Participate in on-call rotation to provide after-hours support to customers
- Escalated complex technical issues to developers
- Assisted with product testing and quality assurance
- Maintained accurate and up-to-date customer records in the company's CRM system
To work and grow as a professional, I aim to extend my current technical knowledge. By constantly learning and staying up to date with the latest developments and advancements in my field, I can enhance my skills and expertise. This will enable me to take on more challenging tasks and projects, as well as provide better solutions for my clients or employer. In addition, I plan to collaborate with my peers and mentors to gain additional knowledge and insights, and to exchange ideas and experiences. By doing so, I can expand my network, build relationships, and further my professional development. Ultimately, my goal is to become a respected and sought-after expert in my field, and to make meaningful contributions to my industry and the world.