Position: Community Manager
Category: Other
English level: upper
Years of experience: 5


Companies: OUTLOU:D; Super.com; Game.net; Newverest; Skinsmarket

Roles: Community Manager, Head of Customer Support, Affiliate Manager, Influencer Marketing Manager, Wholesale Manager, SMM

Responsibilities:
- Setting up and managing the Helpshift in-app platform
- Setting up and managing the Discord gaming community 
- SMM, content plan, strategy, assets creation
- Competitor analysis
- Working with gaming subreddits 
- Writing scripts for commercials
- Customer support, moderation, reviews
- Maintaining monthly\daily statistics reports
- Development of release action plans, community strategies, SWOT analysis, etc.
- Proofreading texts, updates, drafting different sales\hiring\announcement posts, etc.

Achievements:
- Set up a full-fledged discord gaming community
- Increased member's retention rate from 5-6% to 15-17%
- Listed server in the Discord "Discovery" section
- Improved Google Play and App Store ratings
- Successful Early Access release, huge community fanbase
- Release of full-fledged articles, guides on the game, update patches (ex: https://cutt.ly/10tip4ubro, more on Zelter steam community page)

Projects: Idle Inn Empire; Idle Pet Shelter; Zelter, Raji: An Ancient Epic; Retro Machina; Alchemist Adventure; Wonhon: A Vengeful Spirit; Flippin Kaktus; Wait! Life is Beautiful!; The Guise.