Position: technical support engineer
Category: Product Manager
English level: fluent
Years of experience: 3


* Worked with REST APIs and extracted raw data programmatically from APIs as well as using clients (Postman);
* Worked closely with R&D;
* Worked in a fast-paced growing startup environment, managed team of analysts, overseeing hiring, training and professional growth of more than 10 employees (analytics team);
* Assessed priority & impacts of issues and requests.
* Took ownership of the issues reported and saw problems through to resolution;
* Translated requirements for improvement from the internal team to the development team;
* Comfortable with CLIs, Python, and shell scripting.
* Experience with troubleshooting, reproducing issues, and working closely with other teams to track down bugs and take part in tests;
* Created an internal knowledge base and shared information about technical issues within my team;
* Used Chome DevTools, and various logs for debugging. 
* Application technical support;
* Experience with SaaS;
* Onboarding, demos, staff training, and teaching.


Ready for the next technically challenging product to support/improve. Curious about many things with over 3 years of experience in support and operations. Skilled in adapting to new situations and challenges to best enhance the organizational brand.