Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 2


Volia
IT System analyst
October 2020 – Present
• Involved in task creating, developing, testing, 
debugging on OSS platform and databases
• Creating SQL reports for business
• Designs infrastructure solutions between multiple 
platforms
• Data analysis
• Web system management
• Business requirements gathering and analysis
Kyivstar
Product Manager
August 2018 – September 2020
Developing the FFB stream by:
• Designing and re-designing products and services
• Managing launches of new products and services 
with further tracking and support
• Analysing subs behaviour and needs
• Detecting issues to fix, points for improvement or 
optimisation
• Analysing competitors
• Configuring regular reporting
Kyivstar
CEM expert
April 2017 – august 2018
• Providing surveys of detractors, analysis of the 
problem, conflicts resolving.
• Conducting surveys of subs with company’s top-
managers
• Adhock requests 
• Involvement in surveys creating
• Analysis of customers behavior
Kyivstar
Call Centre expert
June 2016 – April 2017
• B2C/B2B customers consultation
• Technical and financial problems solving. Conflict 
situations resolving.
• Products` sales