Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 10


SUMMARY
•	Results-oriented and highly motivated IT professional with more than 12 years of experience in IT industry with professional expertise in Service Delivery, Software Maintenance and Support
•	Strong leadership and communication skills
•	Strong analytical, organizing, and technical background
•	Have experience of building team from scratch and scaling it
•	Have wide experience of customer-facing roles
•	Managed large resource pools for more than 8 years
•	Experience in negotiations, presale, SOW preparation, establishing relationships with customer
•	Management
•	Retention, Career Development, Adaptation
•	Bonus distribution
•	Cost related queries
•	People Management issues
•	Tasks planning and assignment, resources planning, hiring
•	Risk Management (prevention, mitigation, acceptance)
•	Managing motivation
•	Delivery
•	Negotiation
•	Escalation
•	Reporting
•	Planning/Deadlines/Milestones
•	Being primary point of contact
•	Advanced Technology: Writing Technical Documentation, Business need definition'

WORK EXPERIENCE
May-2022 - Till now (Feb-2023) - Service Delivery Management
Customer Description: Life Sciences & Healthcare
Team Size: 11 team members

Project Roles: Delivery Manager
Responsibilities: 
•	Responsibilities
•	Manage team of 11 members
•	Presale activities
•	SOW review and proposition preparation
•	Budget management
•	Stakeholders management and communication with client
•	Manage team capacity
•	Drive staffing process including proactive BCP activities
•	Risk management
•	Reports preparation for the customer and senior management
•	Meetings and demo sessions coordination
•	Scope management and timely delivery
Tools and Technologies: MS SQL, Postman, Jira, Confluence, Gitlab, Azure Synapse Analytics 
, Python, Azure, MS SQL

Aug-2019 - Jan-2022 - Service Delivery Management
Customer Description: Business Information and Media
Team Size: 5 team members
Project Roles: Delivery Manager 
Responsibilities: 
•	Built team from scratch
•	Managed customer expectations and relationship
•	Managed risks, RCA, mitigation
•	Prepared regular and on demand status reports, presentations, process diagrams, approaches, etc. for senior delivery and account management
•	Staffing, interviewing candidates, onboarding process for new team members
•	People management, conflicts resolution, processing of escalations from the Customer
•	Managed positions and rotation agreements, communication with staffing coordinators and RMs