Position: Trainer/L&D Specialist/Instructional designer
Category: Other
English level: fluent
Years of experience: 6

I have strong analytical skills, I'm a good listener and observer. My working experience allows me to evaluate the atmosphere in the team, adjust to the new conditions quickly and create a safe space for learning and self-expression.

I've managed the team for almost 2 years, took part in selection processes, held interviews and can estimate possible risks and areas of success while hiring or working with people.

I also have the experience of developing the process from the scratch and can work in quick-changing conditions on experimental projects.
Hello, I'm an experienced trainer with a background of educating, onboarding and mentoring new hires. 

I've been working as a Customer Support Representative for 2 years. My responsibilities were as follows:
- Provide service through e-mail and live chats;
- Communicate customer feedback to the appropriate channels;
- Develop and maintain technical knowledge;
- Report and escalate issues.

After that, I started working as a Customer Support Supervisor (1,5 years). Within this period I've:
- Delivered lectures and workshops on related technical, procedural and corporate culture aspects;
- Provided day-to-day feedback on the trainees’ work;
- Contributed into trainees’ professional growth and report the dynamics;
- Participated in preparation, development and evaluation of training activities;

In a role of Customer Support Senior Supervisor I've got acquainted with managerial tasks and been responsible for these activities:
- Planned, assigned and tracked tasks completion for supervisors;
- Gathered feedback about supervision program and process;
- Organized regular performance review, feedback meetings and assessment for the team;
- Conducted the onboarding of new team members (part-time and full-time).

Currently I'm working as a Corporate Trainer in the same company. My responsibilities are:
 - Improving the existing training processes and develop new ways of materials delivery;
- Organizing educational events for potential team leaders;
- Delivering lectures and workshops on related management and corporate culture aspects.

I have strong presentation skills, experience in working with different types of people and desire to grow talents. Looking for the new opportunities to apply my experience in Customer Service and People Management.
I'd like to participate in educational events, be a part of creative learning process and work in healthy environment.