Position: Technical support
Category: Sysadmin
English level: upper
Years of experience: 4

Create and test process of providing a small replacement for the customers. 
Teach non-tech department`s how-to use o365 products.
Implement new database  for old non-supported system.
Excellent work process configured in COVID-19 lockdown start
Find few major bugs in the company product and offer a free easy solution.
As Customer tech support/QA  i was:
Help and product configuration on the client side
- Troubleshooting and identifying critical and minor issues in the product
- Managing a test virtual environment on cloud platforms
- Configuration of the automatization deployment process.
- Cooperation with English-speaking colleagues, knowledge sharing.
- Support, training, and local users, creating guides, development, and management of technical documentation
(tech stack: MongoDB, Atlassian, Grafana, CloudVM)
as System administrator was:
- Support of huge computer park from Offices, DELL hardware support,
monitoring, and maintenance.
- Communication with suppliers (ordering, warranty replacement)
- Remote support users.
- VOIP support.
- Windows Server Administration. Work with Active Directory services, office
365 administration, Teamviewer corporate administration.
- Configuration of the automatization deployment process.
- Cooperation with English-speaking colleagues, knowledge sharing.
- Support, training, and local users, creating guides, development, and
management of technical documentation.
- Installation and maintenance of user software.
- Working with ticket/task system
(tech stack: MSproducts, zabbix, AD, O365, Powershell,Bash, networking, MSSQL, PRTG, Hyper-V)