Position: Junior DevOps
Category: DevOps
English level: fluent
Years of experience: 0

- Team launch from scratch 
Interviews, process and documentation, training for agents and intro to tasks and expected results. Identifying gaps and improvements after the launch 

- Another thing I'm proud of is that agents I mentored and worked with closely were promoted to leadership or other higher positions. I enjoy growing people and helping them succeeding

- Have also closed following courses on LinkedIn
Managing Your Manager
Managing for Results
Working with Difficult People
Working with Upset Customers
Writing Customer Service Emails
Delegating Tasks
Hiring Your Team
New Manager Foundations
My entire background wrapped around IT/Tech companies. 
- I have been working as tech rep for few years covering the following tasks:
 > Handling and resolving customer complaints 
 > Running trainings for new customers 
 > Testing solution provided and solving tech related issues on live call or via email/chat
 > Testing features onprod/dev environment and filling up Jira tickets as needed
 > Reporting

 I have also 2.5 years of leadership experience behind, here are projected/tasks I covered: 
 > Setting performance goals and deadlines that aligned with company needs
 > Conducting quality control to reduce errors and improve workflow
 > Building team knowledge base  
 > Policies and process creation from scratch and its further improvement 
 > Team growth and development 
 > Hiring, onboarding, coaching and mentoring employees 
 > Conducting team meetings, 1-n-1s, reviews
 > Reporting 

- Technology:
 > MS package
 > VoIP
 > Atlassian tools (Jira, Confluence)
 > SalesForce
Looking for a transparent company that is good with communication across the board.