Position: Product Owner / Senior Project Manager
Category: Product Manager
English level: fluent
Years of experience: 11

Effective execution of the short-term and long-term product development strategy. Successfully completed mentioned lT projects in the Banking Industry.
Certified Product Owner (PO), Project Manager (PM) Professional with more than 10 years experience managing and implementing various IT projects in the Banking Industry, FinTech and Telecom. Strong professional with master’s degree from King's College and Executive Diploma in Strategic Management from Chartered Management Institute, London, the United Kingdom.
 
Worked as PO and PM with various technologies like API, Postman, Database queries (Oracle SQL), Java, NodJS, Rast, GoLang, ReactJS, Python, Kubermatic, AWS, CISCO, etc. 

Management experience in Agile, Kanban, XP and Scrum leading a team max. of 22 professionals, implemented several Strategic Projects. 

Successfully completed projects: 

	Development adapters for Mock-banks (Open Banking technology, emulates services AISP, PISP for 6 German Banks).
	Development the mobile application to control customer expenditure/income using Open Banking API technology.
	Launching in the Bank a Natural Language Understanding system (voice recognition technology based on AI) – new routing of incoming calls based on automatic problems identity. 
	Development for Contact Center new digital/chat channels of communication via messengers Viber, Facebook, Telegram and corporate Website (integration CISCO ECE with Viber, Facebook and corporate Website, moving from Multichannel to Omnichannel).
	Development of Chat bot for Bank’s Self Services with CRM and UX/UI design for customers including mob. version.
	Development of Internal accounting and reporting system for RCC in Collection with UX/UI for operators.
	Development of reporting systems of efficiency monitoring in Collection. 
	Development Smart routing (CISCO IVR routing development based on CRM client’s data).
	GSM Gateway launch for Contact Centre Collection Division.
	Integrated customer service reporting (BO/BI).
	Call-back and Click to Call from corporate Website.
	Development Contact Center Loan repayment Gateway via Ipay.
	Precision Routing in CC based on UCCE 11.6 - the most qualified agent to handle phone call.Dashboard statistics implementation.
	Etc.
New challenges and international working environment