Position: Project Manager\Service Delivery Manager\Account Manager
Category: Project Manager
English level: fluent
Years of experience: 11

Planning and execution of disaster recovery for a large American health care account. The project started 6 months in advanced and it is the result of a coordinated effort of 20 different support teams led by me. It was challenging because for many team members it was the first time and they didn't know exactly their scope, also there was new management at the customer side doing a rehearsal for the first time.
Professional with 15+ years of experience in the IT industry. I had the opportunity to lead cross-functional remote teams to coordinate efforts for service compliance, business continuity plans, project management implementation and support, data analysis for Capacity and Performance services, SLA analysis tracking and execution.
I am used to take the role of SPOC for the LOBs in scope and provide coaching and mentoring to other peers.  I lead review meetings with the customer and internally when is needed. I also have experience in call center operations.
Currently I work as a CPM lead in charge of business continuity service delivery.
Employment stability and security, good work-life balance, nice positive atmosphere between peers and in the organzation.