Position: Head of Service Delivery
Category: Project Manager
English level: fluent
Years of experience: 7


•	Overall management of the company pursuing the company's mission and vision with emphasis on the IT department.
•	Complete supervision of the software development and maintenance department
•	Client facing roles: partnerships, SLA creation and negotiation, PoC presentation, up-selling and cross-selling.
•	Cooperation and supervision of the Customer Success Manager.
•	Implementing the highest standards & state-of-the-art methods for the organisation & employees
•	Recruitment and monitoring of employee development
•	Supervision of Projects & SDM Managers (set SMART project goals, creating project plans, budget, time, scope, risks, dependencies) for small and large public and private customers: Waterfall, Agile frameworks including Scrum and SAFe
•	Manage a portfolio of complex initiatives that span one or multiple lines of business
•	Manage interdependencies between technology, operations and business needs