Position: HR Manager
Category: HR
English level: fluent
Years of experience: 1

Within 2 years grew up from Dispatcher to Customer Support Team Lead position due to my initiative, responsibility and dedicated work.
Was taking part in educating and setting of working process for Customer Support Team in newly opened Georgia office from the scratch.
Was conducting trainings for more than 20 groups in a row (including applicants selection, theoretical and practical education, onboarding, adaptation and mentoring until they are completely independent)
Improved and optimized department structure in conditions of constantly growing team (from Dispatchers and QAs to Dispatcher, Coordinator, QA and Customer Care positions)
1.5 years of managing constantly growing team with 50+ members;
3 years of daily communication with native English speakers;
Effective team training, including overseas department in Georgia (via business trip and remotely);
Onboarding and adaptation;
Final interviews with candidates, vacancies description for CSR;
Conducting 1:1, monthly and midterm meetings;
Keeping records of employees, tracking vacation and sick leaves;
Policies Development and Implementation;
Organizational and planning skills (with working knowledge of Google Services, Trello, Notion, Miro, Canva, MS Office);
Professional Coaching Course in progress.
Would like to continue my career path in HR field, where I can combine my team management experience, coaching education and desire to make corporate culture a better place for qualified specialists. 
Eager to learn modern HR instruments and technologies.