Position: Learning and Development Manager
Category: HR
English level: intermediate
Years of experience: 5

I trained and provided support during the first months of work to more than 50 administrators for Kyiv and Ukraine, as well as schools in Boston and Montreal.

Since the start of the full-scale invasion, I have provided online consulting to clients and doubled the number of students in the company's online courses.
Project manager for translation

Management of the project on translation of educational programs
english: communication with financial, legal
department;
control of terms and quality of work of the translator company;
communication with course developers;
communication with customers;
Communication with the verification side of the project in Boston.



Professional in personnel development

Planning and organization of annual training weeks for new staff in Kyiv, partner cities, USA, Canada
(creation of educational materials, videos and presentations);
Budget planning for administrative training
personnel;
Intermediate training of administrative personnel (creation
coal-offices with information, admission of medicines);
Control of work of administrative personnel;
Listening of calls, providing of feedback;
Consulting on work with CRM-system;
Training and supervision of sales manager’s work;
Execution of excel files for administrative work
personnel;
Work with customer feedback;
Testing of new CRM-system, providing comments;


Stem-INVENTOR School, Deputy Director

Sale of school services to new and existing clients;
Active communication with clients;
Working with CRM-system;
Payment control;
Work with cash and terminal;
Work with cash machine, 1C;
Consulting on the goods and services of the school;
Ensuring the life of the school, administrative support;
Acceptance of goods, inventory;
Control of personnel work;
Create a working schedule for staff.