Position: PMO / Delivery manager / Account manager
Category: Project Manager
English level: fluent
Years of experience: 11

Successful launch of PMO within global IT service company (80+ projects)
Build IT department from scratch to successful launch of several internal products
Organized and managed growth of delivery unit (50% per year) keeping all corresponding KPIs within required level (LM, attrition level, etc.)
Set up close and trustful relationship with customers
Provide upsale  activities within all owned accounts/projects
Took part in a lot of presales and successful initiation of multiple new projects/accounts
- Delivery manager with more than 9 years of experience
- 13 years of experience in IT
- Experience in development and implementation of delivery process framework for international IT service company 1300 employees)
- Expertise in building, managing and organization of various IT services (outsourcing, managed services, product development, etc.)
- Experience in identification of possible upsale opportunities and all kinds of presale activities in close cooperation with sales team
- Successful execution of several project including planning, implementation and launch in production of various products (web, mobile applications, complex analytics engine, etc.)
- Expertise in product management and business/system requirements management
- Experience in full ownership taking for several products/projects in completely new business domains
- Expertise in resource management for 200 employees department
- Experience in team staffing within very limited market capacity
- In-depth knowledge of software development life cycle methodologies such as Agile Scrum, Kanban, SAFe, Less, Kanban cadences), Waterfall, etc
- Experience in communication with top level customers across all project phases (including presales, steerco’s, complex negotiations, crisis management, etc.)