Position: Java Developer
Category: Java
English level: upper
Years of experience: 3

Speed upped and made more comfortable customers decision making process and overall user experience for working with support system. Saved the cost on first line operator work by automatization routing tasks.
1. Product implemented for one of the leading Ukrainian retailers: Chat bot with integration with customer ITSM system. Main features:
- managing own issues, service calls, work order lifecycle inside bot
- notifications into bot about issues, service calls, work order lifecycle
- approval mechanism for business departments inside bot
- still on support and delivering new features
Main technologies and frameworks:
Spring Boot, Spring Data, Spring MVC, Hibernate, Junit5, Mockito, MySQL, Tomcat, Git.

2. Non Java product (Machine learning) for one of the biggest banks in Ukraine: automatic classifications of customers service calls and issues depending on its text. Used by first line operators to speed up customer requests processing.
Main frameworks:
Tensorflow, Keras, Pandas, Scikit-learn, Flask.
Be part of a friendly team that is developing skills and ready to share experiences. Have career opportunities and opportunity to prove myself.