Position: Бізнес менеджер
Category: Business Analyst
English level: basic
Years of experience: 0.5


JSC Credit Agricole Bank Team Leader OMNI Customer Support November 2021 to February 2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Optimised eficiency of employees productivity by administrating and supporting a chatbot based on Genesys and Omilia systems
- Established and supervised the processes of a team of 8-10 people
- Tested design and functional imrovements of 4 different Internet-Banking platforms
- Optained and analused customer feedbacks to imrove an update schedule for Bank Mobile App, IOS and Android
- Mentored and trained 21 employees
Customer Service Specialist
August 2020 to November 2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Supported the solution of 329 technical issues Initiated the solution of 142 technical issues of the mobile application - Handled B2C consultations in regards to investing in banking products via email and messengers.
JSC Ukrsibbank BNP Paribas Group Customer Support Specialist
July 2019 to December 2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Resolved concerns with products or services to help with retention and drive sales (sold approximately 20 banking products per month)
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections