Position: Support Representative
Category: Support
English level: fluent
Years of experience: 1.5

Studied in Rijksuniversiteit Groningen, NL 09/2013 – 07/2014 
Faculty of Arts
The Erasmus Mundus Student Exchange Program
1.Customer Support Agent  Favor IT  11/2016 – 06/2018 
 Handling incoming calls, online chats, and tickets 
 Providing accurate, reliable, and complete information on the products and services  
 Processing customer complaints, providing appropriate solutions and alternatives within the established deadlines  
 Transferring cases to the appropriate departments

2.Junior Account Manager  TapMedia 09/2018 – 12/2018 
  Negotiating, communicating, and developing positive relationships with the existing company’s partner base as well as managing cooperation with new contacts 
 Monitoring traffic on CPA/CPI offers and reporting on each active client 
 Tracking of timely payment 

3.Editor, Proofreader  Freelance 12/2018 – until now 
 Ensuring compliance with order requirements  
 Editing and proofreading articles and academic papers 
 Improving the quality of writing by correcting mistakes of any kind: spelling, grammar, stylistics, content etc. 
 Making sure papers are formatted according to a certain style (APA, MLA etc.)