Position: helpdesk, IT Servicce desk, system administrator
Category: Sysadmin
English level: upper
Years of experience: 4


I wroked as a customer support agent for 3 years. My last job was Service Desk agent in a company with 1000+ employees. It was perfect for me as I have good communications skills as well as I am OK with IT world in general. These skills have enabled me, in my most recent position, to reduce our response time to trouble tickets, vastly improving our client satisfaction ratios. Last survey showed 96% satisfaction rate of our empoyees! Right now I am improving my skills and knowledge in system administration with moving towards Dev Ops