Position: customer support
Category: Support
English level: fluent
Years of experience: 4


In the last 4 years, I have worked as part of the Microsoft customer support team for the Microsoft Azure Cloud line of business. For this role, I worked specifically with the subscription management and billing team where we help customers analyze and optimize their cloud spending with recommendations on best practices for running cost-effective cloud resources.
depending on the customers' needs, my day-days are assisting with refund requests, assisting to delete redundant resources causing costs, and analyzing customer Azure usage files to ascertain where unexpected costs arise from and how they can be stopped. Educating new customers on how to navigate through their portal, deploy resources, and drop the resources depending on their use case.
I am well-versed in providing remote support with tools like LogMeIn, Microsoft Teams, and Microsoft Quick assist tools. I also handle customer live chats and prompt, courteous, and professional email correspondence with customers depending on their preferred choices.

Confident on the phone to assist and direct customers with their concerns. I am a quick learner and looking forward to supporting in a SAAS environment.