Position: Senior Integration Engineer
Category: Support
English level: intermediate
Years of experience: 5

Good knowledge of SQL
IIS;
Redis;
Zabbix;
Kibana;
Fiddler, Postman;
HTTP/HTTPS;
SSO, LDAP;
CRM; 
C# (basic knowledge); 
HTML (basic knowledge); 
CSS (basic knowledge);
Agile Methodologies: Scrum, Kanban; 
Confluence, Jira;
REST API
API
GIT
Novarka -  Database administrator(July 2015 - October 2016)

• Administration of the main DB of Radioprotective department
• Preparation and analysis of the reports on dosimetry
• Keeping and maintaining of IDM database current operating state (DosiCare, WinLassie, using SQL requests);
• Monitoring, analysis and control of radiation safety of employees

Terrasoft - Technical support engineer (L2) (October 2016 - January 2019)
• Processing the cases through CRM system
• Diagnosing and solving incoming technical issues
• Identifying reasons of the occurred problems, providing solution for the customer’s issues
• Fixing errors caused by the user’s modifications
• Working with the relational databases
• Performing  deployments for production and staging environments on demand from project team or client

SBTech - Technical support engineer (L1-L2) (January 2019 - Nowadays)
• Diagnosing and solving technical issues
• Providing solution for the customer’s business issues
• Resolving product or service problems by assessing customer complaint
• Coordination of project team's efforts in issue resolution
• Take part in the launch of the new clients;
• Helping with QA testing tasks
• Carrying out remote meetings with customers on technical issues
New technologies and technical skills