Position: Customer support/verification specialist
Category: Support
English level: upper
Years of experience: 2

•	Mentoring new/junior agents, training and supervision of their work, creating of training material
Company: Aviacontact (Kiwi.com), Kiev
From 06.2017 to 04.2019 (1 year.10 months)
Position: Senior Aviacenter Specialist
Functional responsibilities:
•	Contacting the clients and airline agents through call, email and chat.
•	Troubleshooting their issues, creating a new requests and follow-up existing ones.
•	Resolving problems with flights (such as cancellations, reschedule or delay) and communication with airlines.
•	Managing cancellation, refund.
•	Mentoring new/junior agents, training and supervision of their work, creating of training material.
•	Doing check-in requests for flights
•	Adding additional services for passengers 

Worked in such programs as Podio, Slack, Pure Cloud, Balkan, Nest

Company: Indposhiv Bespoke House
From 05.2019 to today
Position: Administrator of production
Functional responsibilities:
•	Ordering tools for work (stationery / equipment / tools for production)
•	order formation, budget coordination
•	delivery control
•	work with established suppliers on applied materials
•	finding new suppliers
•	organizing repair work for production
•	communication with clients via call and face-to-face
Currently, I'm seeking for a job as a support/tech support or manager/supervisor role, where I would be engaged in a responsible and important work.
I also looking for an adequate management, good working conditions, a decent salary and the opportunity to develop myself.
From my side, I will provide purposefulness, perseverance, dedication, friendliness, responsiveness, responsibility, fast-learning and efficiency.