Position: Growth Manager/ Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 3

- I have built and educated an international sales team of 5 representatives for B2B sales with proposals up to $70 000.

Certificates and training:
- Sales Management Certificate Training from HubSpot Academy
- Inbound Sales Certificate Course from HubSpot Academy
- Mini-course Sales from Lviv IT School
CUSTOMER OFFBOARDING SPECIALIST (9 months, present)
-  Working on the intersection with support colleagues, HR, finance and legal experts to help companies and their employees during the end-of-engagement and offboarding stage of their customer journey.
- Helping to develop and maintain self-service tools (e.g. FAQs, Knowledge Base, internal tools, etc)

GROWTH MANAGER (1 year and 1 month)
- Leading the full cycle of B2B sales (SaaS product): finding and qualifying leads, first engagement, conducting video calls to demo the product and identify prospect's needs, generating offers, managing contract signing, onboarding and educating customer's team.
- Building, training, and supervising the growth/sales team of five.
- Creating and improving internal team workflows, controlling all activities in CRM, and reporting to management.
- Working closely with the marketing team to ensure growth

CUSTOMER SUCCESS MANAGER (2 years and 7 months)
- Customers' technical/billing/functional requests management and issues troubleshooting via ticketing system, live chats, and shared channels.
- Onboarding of potential customers.
- Feedback delivery to the product team.
- Conducting video calls with customers/prospects.
I would like to continue growing in the sphere of B2B sales, account management or support team management. Working on the intersection with marketing, partnership or account management is also an option.
Not interested in cold calls or night shift based job.