Position: Support Analyst / Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 2


Completed IT Project Management course at IT Academy Nikos-LTV (July 2023)


Middle Support Analyst at Intent Solutions Group (April 2020 - June 2022)

Project description: Service for online events/meeting delegation.

Duties and Responsibilities:
Providing support to clients at online conferences via Zoom
Running online conferences, webinars, and live broadcasts
Filling client's platform with branded content;
Setting up and live broadcasting of the client's presentation via the company platform
Providing tests of the client's devices before virtual conferences
Setting up online meeting rooms for virtual events
Organization of virtual conferences with major banks. Communication with clients and preparing of future conferences
Delivering client requests to the relevant company internal departments
Managing a team of video specialists during the conference, controlling and troubleshooting the event execution
Preparation of the report from the conference and its transfer to the client


Facility manager at Dutchstar, an international company (March 2019 – February 2021)

Duties and Responsibilities:
Assigning staff to relevant properties
Scheduling, coordinating, and controlling the work processes
Planning and coordinating refurbishments
Resolving customer complaints