Position: UX Writer
Category: Technical Writing
English level: fluent
Years of experience: 3


For a long time, my work has revolved around breaking down complex technical ideas into simpler terms. Here is a glimpse at the most recent projects I've worked on:

Technical writer at Reklama-Sev (online marketplace)

• Authored and maintained a variety of documentation for internal and public use, working closely with the development team for accuracy and relevance;
• Translated complex technical specifications into comprehensive, understandable instructions;
• Ensured consistency across all documentation by developing style guides, templates, and reviewing material from other contributors.

Customer Success Manager at Zeptolab (gamedev)

• Led a VIP program with an extended support for 300 top clients, tackling the most sensitive issues and developing a tone of voice;
• Created diverse content both for team members and customers, including newsletters, customer updates, over 100 help center articles, as well as templates and scripts for support agents:
• Conducted personalized QA checks, provided constructive feedback to support agents, and mentored new employees.

Customer Support Agent at Lykke (fintech)

• Provided technical support through online chat, resolving a variety of issues related to the platform;
• Advised clients on best practices for trading cryptocurrency;
• Developed technical support documentation, including writing customer FAQs with step-by-step instructions.

As for what's next, I'm excited about writing more and learning more. The prospect of diving into UX writing, with a focus on microcopy, is something I'm particularly keen on.