Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 11

A bundle of software products for the Contact Center Platform has been developed in accordance with the customer's business and non-functional requirements (VoIP, scalability, fault tolerance, load balancing, etc.). 
A combination of traditional and agile project management tools was used. The product works in production and continues to be developed and supported in a major Ukrainian telco company.

Completed extremely complex IT project $300K (when I was appointed to the project, deadline was missed by one year, the budget was significantly exceeded);
Completed a number of IT projects valued $1M (implementation of contact centers, video conferencing systems);
Completed a number of projects involving the modernization of software applications (collection of business requirements, clarification, and approval of technical solutions with client and development team, tracking, control of changes, financial and technical risk management);
Carried out transfer of the implemented IT solutions to the maintenance service.
1,5 years of experience in managing software development projects; 7+ years of experience in IT Industry (Project Management), 10+ years of experience in Telco Industry, Self-motivated, communicative, cooperative, team player. Excellent analytical and problem solving skills. Strong knowledge of Contact Center, Billing, Data Center, Broadband, CRM.
Project Manager, Product Manager in software development