Position: Local ISP provider,  Izmail - Support engineer
Category: Support
English level: upper
Years of experience: 1


Local ISP provider,  Izmail - Support engineer
2014 - 2015
	Providing first line support over phone, email and ticket system
	Troubleshooting of issues related to client’s equipment and billing
	Escalating cases to next level of support
Local ISP provider,  Izmail - Systems administrator
2016 -2017
	Working with network equipment, troubleshooting related issues
	Maintaining various services (Internal VPN, DHCP, Billing/Ticket systems)
	Remote administration of customers equipment.