Position: Head of Customer Success
Category: Support
English level: fluent
Years of experience: 5

Developed the company's internal processes from scratch including financial reporting, client onboarding procedures and onboarding documentation. Helped to grow the company 4x within a year.
- Developing company’s internal processes;
- Onboarding new clients which includes handling kickoff calls, assigning people to the projects, setting up required software, preparing guidelines, etc;
- Working with existing clients to ensure their satisfaction with the company's services;
- Building account strategy;
- Template writing and proofreading;
- Employee training;
- Working with team members from various locations and departments (lead researchers, SDRs, and Management team) to address tasks, define their responsibilities and projects;
- Supervising and mentoring ongoing campaigns;
- Providing and analyzing reports on current campaigns and clients;
- Supervising team operations to efficiently manage and cover day-offs, vacations, etc.
- Calculating payroll;
- Developing reports on the company's financials;
- Handling the process of hiring new employees;
I would prefer to avoid outbound sales