Position: Junior Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 0.5

Along with the development team implemented a number of features that optimized the work of the technical support department by 17%. Increased the efficiency of the technical support department by updating the existing and creating an additional information database.
Operational Manager with 2+ years of experience including business analyst role for Support Department. I work with design, improvement, automation and optimization of business processes. I have experience in development (requirements elicitation, tasks setup) and implementation (manuals/instructions development) of new features. Also skilled in budget planning, workload planning, organization and optimization of the work process of the department. 

Taking into account previous experience and successful completion of Business Analyst course, I would love to work as a Business Analyst to design, develop and maintain interesting project to bring value to the product and achieve highest results.