Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 1.5


BUSINESS ANALYST at Banza
February 2023 - Present
- Collecting and formatting technical requirements; assigning tasks for developers/testers; acceptance testing
- Writing project documentation (TD, FSD, instructions for users)
- Conducting sprint planning, grooming sessions
- Building processes in BPMN notation / UML diagrams (use case / ERD / flowchart diagrams)
- Pre-sales for potential clients


BUSINESS SYSTEM ANALYST
2022 - 2023 
- Requirements elicitation (interviews/document analysis/brainstorming/emailing).
- Recommendations & Tasks preparing + giving estimates.
- Current Zoho CRM System Analysis & Architecture.
- Zoho CRM system configuration, conducting integration with other Zoho apps & email service providers.
- Zoho Consulting (CRM + more than 43 apps).
- Creating UML/BPMN/flowchart diagrams to clarify the Client's business model & processes.
- Managed more than 4 short-term (2-3 months) projects simultaneously.
- Discovery Phase maintaining (kick-off/SOW preparing/scope outlining).
- Kick-off/Regular/Demo/Sync meetings with Clients (Canada, USA, EU).
- Maintaining change requests and task dependencies.
- Creating and assigning tasks to the developers' team.
- Created & structured the company's Knowledge Base.
- Preparing MOMs, and Meeting Agendas.
- Work with objections (Clients/Developers).
- Manual testing.


BUSINESS ANALYST TRAINEE:
2021-2022
- Successfully completed EPAM's IT BA Bootcamp for Middle BA role internship
- Passed the external written English assessment with C1


MARKETING SPECIALIST:
2021
- Influencer marketing, working with global agencies and individual influencers on TikTok, YouTube, and Instagram networks. Raised the level of views to 22 million per month.
- Negotiating & signing influencer campaigns. Subtracting results by campaigns: ROI, CPM, Avg Views.
- Working with CPA agencies, creating reports based on UA results, and calculating unit economics on a regular basis.
- ASO/ASA. Increased the Store Performance Index of applications by 5% per month.
- Participation in team retrospectives, and joint planning of episodes.
- Regular reconciliation with the finance department.


OPERATIONS MANAGER:
2020
- Candidates interviewed and hired a remote R&D team.
- Searched and bought apps for marketing tests.
- Worked closely with the content & legal team.
- User support, work with reviews in App Store, and Google Play. 
- Created a library in Google Sites, and structured the financial and technical documentation of the team.
Career growth and development in an international company.
I want to work on a project that creates a product that is valuable and useful. Consider only positions with offices in Kyiv.