Position: Account Manager
Category: Support
English level: upper
Years of experience: 1


1 year
Account Manager 
•Build and maintain strong relationships with clients, acting as a primary point of contact for all their needs and concerns.
•Manage client accounts, including developing account plans, identifying growth opportunities, and ensuring the timely delivery of services or products.
•Collaborate with cross-functional teams, including sales, marketing, and customer support, to ensure the successful delivery of solutions to clients.
•Develop and execute effective sales strategies to achieve revenue targets, including identifying upsell and cross-sell opportunities.
•Monitor client satisfaction and gather feedback to continually improve service delivery and customer experience.
•Analyze and interpret data to identify trends and insights that can be used to optimize account performance.
•Manage client contracts and agreements, ensuring compliance with all terms and conditions.
•Prepare and present reports to clients, including regular account reviews and strategic planning sessions.

1 year
Middle QA Customer Experience
•Testing and analysing workflows of different departments to ensure a high-quality and seamless user experience.
•Collaborating with cross-functional teams to develop effective testing strategies.
•Identifying and reporting issues to enhance the overall customer experience.
•Providing insights and feedback for agents to optimize and enhance the customer journey.
•Possessing attention to detail and problem-solving skills.
•Staying updated on industry trends and customer expectations.
•Documenting test plans, procedures, and results.
•Continuously improving work processes in order to obtain .
•Gain statistics, investigate and analyse changes in customer experience.

05/04/2021 – 15/02/2022
Support Agent
Clario Tech
•Experience in working with internal and external customers essential, native speakers
•Provide technical support and world-class customer service •Support and provide superior service via phone and chat
•Provide accurate, valid and complete information by using the right methods/tools
•Work on service request tasks Solving software technical problems
•Troubleshooting network and hardware related issues for Windows, Mac OS, IOS, Android
•Data management|
•Deep checking of Customers internet privacy
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
I am looking forward to obtaining a position in an IT outsourcing company with a friendly work environment, where I can grow both personally and professionally. I prioritize having flexible working hours and am open to exploring various job options according to my skills.