Position: Customer support representative/QA Trainee
Category: Support
English level: upper
Years of experience: 4


Responsibilities:
Handling incoming customers requests and following resolving of their business needs.
Receiving customer request through chat/email/Jira
Adding/updating content on customers instances using elementary Html skills
Adding/updating customer's data for CRM systems using spreadsheets(Excel/Google
sheets)
Educating customer on proper system workflow and best practices for daily product
usage
Creating/maintaining users' guides
Escalating critical/important issues to development team, product owners or management
Creating test cases + bug reporting
Bugs fixes testing
Identifying and suggesting possible ways of Products improvements on product,
procedures and tools
Assisting in project work and project launch
I’m looking forward to being a part of a passionate team that never stops learning new things and strives for new compelling challenges.
It would be great to find opportunities to be helpful to the team and gain new technical skills in order to contribute to company's business success.