Position: Customer care agent
Category: Support
English level: pre
Years of experience: 3

Participated in the development of the database for the library of NTU "KhPI"
I started my career at OWEN LLC (2017 - 2018) as an account manager. My responsibilities included
- working with the client base, searching for and attracting new clients
- analyzing large amounts of data collected by all
departments
- preparation of financial forecasts
- preparation of reports for the board
- processing applications and reports in the CRM system.

At my previous job, I worked as a teamleader of automated line operators at Miroplast (2018 - 2023):
- setting up the production line
- tracking the standards of technological processes
- control of equipment parameters
- product quality control
- maintenance of equipment in working condition
- organization of the workflow of a team of employees -
distribution of tasks and control of their implementation

I can work with Microsoft Office, Outlook Express, 1C: Enterprise, KOMPAS-3D, AutoCAD

Skills:
- teamwork;
- organization of workflow;
- work in a fast pace;
- analysis of issues for further classification;
- search for new clients;
- troubleshooting problems in the client's system;
- troubleshooting product issues;
- communication with the development team
- maintaining documentation of the support team;
- lectures on product features;
- troubleshooting issues during live sessions with customers;
Currently, I would like to develop as a customer service specialist in the technical and related fields.