Position: Customer support agent
Category: Support
English level: upper
Years of experience: 1


Over the years of experience I have worked with different types of client’s support, both online and offline, in IT company and restaurant business. 

Helping other people, improving the quality of service they are receiving, being empathic, patience and attentive - are main priorities for me in customer’s service. 

In my previous work in Customer support department most common queries were related to account verification, troubles with transactions, suspicious activity for preventing fraud cases, internal and external deposits and withdrawals monitoring. 

I was working with the following tools: Intercom, Jira, Google Docs, Slack.
I am self-motivated, capable of multitasking, stress-resistant and always attentive to details.
I would like to put my skills and experience in order to receive excellent working results. In the same time I’m open for new knowledges and working experience.