Position: Junior DevOps
Category: DevOps
English level: intermediate
Years of experience: 5


Infomir Group

Team Lead Technical support
* Organization of a structured approach to support
customers.
* Coordinating and managing support team.
* Settings and administration of several support lines in
the HelpDesk system
* Creating and updating procedures and guidelines 


03/2019 – 05/2020

Senior technical support specialist
* Deployment of the company's solution on client servers
* Optimization of technical processes for providing customer support
* Provide 8/5 and 24/7 support application/infrastructure.
* Preparation of custom solutions for the company's product
* Technical support specialist+


11/2015 – 03/2019

Technical support specialist
* Solving client problems within the SLA time (L1 support for B2B and L2 support for B2C)
* Building custom software for a company product
* Providing support for the company's customers and their servers