Position: Support Manager
Category: Support
English level: upper
Years of experience: 2


Name: Zhanna Brekhova
Age: 22 years old
Education:
Bachelor of International Economic Relations
SSU (Sumy), 2022
(Master at this stage ending in 2023)

EXPERIENCE

Customer Service Specialist, Foxtrot, Sumy
Duration: February 2020 - February 2021

Providing advice and assistance to clients by phone and email
Problem resolution and complaint handling
Processing orders and organizing the delivery of goods

  Freelance
Duration: March 2021 - October 2021

Conducting research and writing detailed briefs for freelancers
Writing texts and copywriting
Setting up targeted Facebook ads
Communication with clients
Experience with Google advertising and traffic arbitrage

Chater in J4L and a couple of other sites, Kharkiv

Duration: July 2022 - September 2023

Help customers find products and provide product information
Greeting customers in a friendly and professional manner
Creation of reports and documents at the request of the head of the office

SKILLS

Proficiency in English at the Upper-Intermediate level
Ability to work in a team and communicate effectively with colleagues and clients
Rapid learning and adaptation to new programs and systems
Organizational skills, including the ability to manage time and prioritize tasks
Excellent customer service and problem solving skills
Stress resistance and adequacy

GOALS

I am looking for a remote job where I can apply my knowledge and skills in customer service and other relevant areas. I want to work in a dynamic and professional team where I can develop professionally and contribute to the success of the company.

Ready to provide more detailed information about my work experience and skills upon request. Looking forward to discussing how I can be a valued member of your team.