Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 2

As CRM Project & Product Manager:
•	Launched a new loyalty program based on CRM-system (Microsoft Dynamics CRM).
•	Launched mobile app and chat bot in Telegram and Viber (search for "КЛАСС-маркет" in AppStore and/or Play Market).
•	Launched client-support department with a CRM-integrated telephony system.
•	More than 250 of effective promotions with personal offers.
•	Increased ARPU and NPS (more accurate information is a trade secret).

As Deputy Fresh Food Category Manager:
•	Made a food category value proposition.
•	Optimized the production quality check process by implementing the standard of goods` organoleptic indicators.
•	Implemented new merchandising standard.
•	Implemented the demand planning algorithm to optimize the production and avoid write-offs.
•	Organized various product promotions.

Freelance projects:
•	Сafe chain conception creating and branding. Search for "50.parallel" in Instagram.
09/2020 — 06/2022
CRM Project & Product Manager at KLASS Supermarket Chain — Kharkiv, Ukraine. Key responsibilities were:
•	Launching of the project.
•	Management of mobile app and chat bot development.
•	Planning of CRM promotions with personal offers to increase customers` ARPU and NPS.
•	Constant seek how to impove the project and doing it!

03/2020 — 09/2020
Deputy Fresh Food Category Manager at KLASS Supermarket Chain — Kharkiv, Ukraine. Key responsibilities were:
•	Defining product range and pricing.
•	Organizing food merchandising and promotion.
•	Increasing revenue and decreasing losses.
•	Making product research and follow food market trends.
I have no desire to take part in scam, gambling and/or dating projects. As well as in any other project related to russian federation, with russian capital or within the company, which supports russian war against Ukraine.