Position: Technical Support Engineer/Team Leader/QA specialist
Category: Support
English level: upper
Years of experience: 3


Advanced Customer Service
Team Leadership experience
HTML/CSS basis.

As technical support agent:

- Resolving hosting related issues (website, database, emails) via emails, chats and support tickets.

As technical support Team Leader:

- Leading a team of 10+ people including overseas team
- Managing and monitoring performance and workflow of the shift to ensure that all tasks are done 
- Partnering with other departments and teams
- Mentoring and coaching the agents
- Training new hires
- Attending meetings, international calls and working closely with the manager
- Collaborating with the teams and the trainer to create instruction manuals and training materials for the technical support agents
- Resolving extremely quick tasks