Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 2

Designed the requirements specification for the third-party API integration to reduce the cost of orders.
Initiated and drove the development of the automatic role- and workload-based task assignments for the insurance department.
Launched a trigger-based message sending service with complex business conditions.
Supported the development of a chat-bot implementation for client assistance.
Coordinated changes in the web interface ERP-system module for the service process automation.
Transformed the reports used to evaluate employee performance to get the necessary metrics more clearly.
Business system analysis, general knowledge of engineering process, hardware, database and application development architecture: SDLC, BPMN 2.0, UML, ERD, Mockups. 
General understanding approaches of system integrations, HTTP, JSON, REST API, SQL.
Experience in health insurance and FMCG retail domains.
Gathered and analyzed requirements, delivered functional and non-functional specifications for the development team.
Worked closely with development teams to ensure that they understood the vision for the product and clarified any questions that may arise.
Communicated with technical support, verified and redirected comments from users, and oversaw the completion of tasks.
Developed KPI metrics derived from raw company data and evaluated employee performance.
I would like to be a part of a well-established company with clear growth opportunities.