Position: QA Engineer
Category: QA
English level: fluent
Years of experience: 1


Application Administrator 2022 - Present
Blackthorn Vision

- Daily monitoring and maintenance activities (third-party applications version control)
- Uploading new and exciting third-party applications to the internal store.
- Conducting testing of third-party applications in a virtual environment.
- Troubleshooting and conducting root cause analysis to resolve issues and execute preventative measures where appropriate.
- Communicating with customers


Customer Support Specialist, 2021
Namecheap, INC
Hosting Department 

- Provision of technical support to customers around the 
world 
- Assistance in the selection, installation, and configuration of the products and services of the company 
- Working with DNS system, DNS configurations 
- Managing email services and working with their features 
- Troubleshoot and resolve issues related to the MYSQL and PHP configurations 
- Working closely with Content Management systems such as WordPress, Magento, etc. 
- Supporting and managing cPanel services