Position: Risk Management/Customer Support Head
Category: Support
English level: fluent
Years of experience: 4


Went full way from Risk Management Representative (entry-level position) to Department General Manager.
At the moment, managing a team of ~100 specialists, as well as security-, compliance- and fraud-related projects within the company. 
Broad experience in payment management, fraud prevention, customer verification, account and system security, as well as customer service and CS team management. 
Furthermore, I am experienced and interested in people management. My subordinates are constantly showing motivation to grow and good progress within the company.
In 3-4 months, improved the department KPIs by 50%.
Have experience in working with Legal and compliance.