Position: Business Analyst (CRM интегратор)
Category: Business Analyst
English level: upper
Years of experience: 2.5

I do not have a lot of theoretical background. Everything that I know was learned and received in real projects. But I'm really fast learner.

Nice to communicate anyway.
• the last one — 3 months project (short term contract for audit): interview (75 employees in 15 days; analyze processes of sales (online and offline), marketing processes, call center processes and other; create a concept of sales&marketing automatization process; create an improvement report for key Stakeholders; research among different CRM to propose the best CRM solution for the client; create KPI system for sales and marketing to increase results.
• 3 years of professional experience as a Business Analyst on a Customer side within business process re-engineering, CRM analyst, Sales & Marketing Funnel consultant at Independent Marketing Company FEDORIV, non-IT sphere;
• 10 months of professional experience as a Business Analyst dedicated to People Team, product IT company;

• Business processes and operation analysis; Monitoring and improving the requirements processes throughout the project lifecycle; Creating new internal processes regarding People Team;
•	Logical and structural thinking, ability to step ahead mentally and predict potential consequences;
•	Experience in the elicitation of customer's needs and business requirements; Participation in sprint planning, product testing, and demonstration;
•	Experience in creating technical and user’s documentation and tasks decomposition to developers;
•	Other professional experience: knowledge with sales funnel; database analysis; website analysis (UX/UI); CS Index (NPS);
•	Training and presentation skills; Consulting experience; Creating manuals for end-users.

TECHNICS
•	BPMN
•	UML (junior)
•	Strategy Analysis
•	Market Research
•	Concept Modeling
•	Data & KPI’s Analysis
•	Stakeholder Interview
•	Customer Journey Analysis
•	Prototyping
•	User Experience

TOOLS
•	Podio (implementation specialist)
•	Google Analytics
•	Balsamiq Mockups
•	draw.io
•	HTML & CSS (basic knowledge)
•	Jira, Confluence (basic knowledge)
I'm looking for a job:

1) on client-side as CRM integrator/analyst or(and) process optimization/automatization. I know what to do.

OR

2) I want to work in IT product development.
I'm good at marketing analysis, understand the business value and money cost. I want to combine my knowledge and experience with IT product development.