Position: ServiceNow developer
Category: JavaScript
English level: upper
Years of experience: 3


Skilled IT Professional with around 3 years of hands-on experience in IT industry with professional expertise in Software Development and Support Maintenance.
• Experience in investigation of customer problems, identification their source, determination possible solutions, test and implementation solutions
• Practical experience with ServiceNow tool
• Hands-on experience with Java EE, Java SE; JS, AngularJS, HTML, CSS, REST API
• Good understanding and hands-on experience in ITIL, ITSM processes.
• Strong analytical, problem-solving skills, high attention to details; ability to work within tight deadlines, self-motivated, punctual and accountable
• Proven ability to perform duties and responsibilities in the environment where English is working language


//ServiceNow development
Was responsible for ServiceNow configuration/customization, develop/modify business rules, workflow fixing, scripts creation/modification.
• Took care of Service Portal development (widgets, pages).
• CMDB CI, Asset, Service Catalog management implementation.
• Build Integration with 3rd party external services using REST API.
• Build Integration with external services using MID servers.
• Release management, deployment to prod and sub-prod environments.
• Assisted in troubleshooting and release management issues.
• Mentored lower level colleagues and owned checking/review responsibility in order to establish high standards of work tasks execution and prevented failures and assisted in work issues resolution.
• Gathered and recorded customer needs in SDLC.
• Provided second/third level support (dealing with whole range of tasks & incidents: access and application issues, report generation)
• Managed all incidents and customer requests from initiation to resolution ("Single point of contact for business users" model)