Position: Customer success, Project manager
Category: Other
English level: upper
Years of experience: 2

Taking part in the pre-opening of the first
hotel of Best Western Hotels&Resorts chain
in Ukraine
"The Best Manager of 2022" reward in
BANKHOTEL
Successful project management of recently
launched "Smart Sender system" and CRM
Bitrix24 for better customer success
Positive evaluation of the supervisor for the
work in the administrative department on the
Costa cruise ship;
Successful project related to integration with hotel software;
My name is Yaroslav, I am 26 years old and I live in Lviv, Ukraine.

Currently, I'm working at the Best Western Plus Market Square Lviv as a Front Desk &Sales manager, besides that, I have huge baggage of experience in hotels and cruise ships, as well. 

I'm a proactive, positive, and fast-learning person that wants to develop and grow in a new field that is related to my education and desire and I really would love to try myself in a new progressive team.

A little bit about my experience:
1) My background in hospitality counts more than 5 years and now it helps me with diverse customers (luxury, business and middle-class 
guests) and I have experience in the organization of VIP services and accommodation for such guests. Looking for cooperation and engagement with Travel agents and corporate segment;
2) On the cruise ship I was responsible for the payment and accounting part of the guest's stay and there I gained my accuracy and problem-solving skills, as well as, attention to the detail;
3) As a Front Desk Manager I consider myself a good leader of the team and a good manager whose main goal is customer success. I believe that communication is the key to solutions to any conflict. Result of this you can find it on the various reservations websites with review scores of Best Western Plus Market Square Lviv and specifically "personnel".
4) I'm experienced in various hotel Software programs, such, as Fidelio (HRS), Opera, Sapi, Prohotel, Eazyabsolute, etc, I can say that I'm a fast learner that is always ready to develop and grow. 

Besides my main duties, I’ve been working on personal projects: 
1) Implementation of CRM Bitrix24 in BANKHOTEL and managing process of integration with PMS Fidelio to gain our communication with the guests and provide better service and support;
2) Working on the recently launched "Smart Sender system" that is sending automatical messages to guests based on the stage of booking a hotel room, including a feedback form. 

Currently, I’m on:
1) Integration Telegram bot with hotel software for easy access to hotel database, reports, housekeeping updates, and F&B planning;
2) Integration of DIA with hotel PMS for fast and easy document check during guest registration.

Besides that, I’ am currently in the middle of a Project Management Course from Superludi where I receive a deeper understanding of IT products, methodologies, PM tools, and SDLC.

I believe that I will be a good Project Manager or in a related position.