Position: Customer Success Manager
Category: Other
English level: fluent
Years of experience: 1.5

Over the last year as Client Onboarding Specialist in a BPO company:
-> Enhanced client satisfaction and retention by managing a portfolio of 8 clients across diverse industries, including healthcare, real estate, and medical billing, achieving a positive CSAT score of 80%+ monthly satisfaction rate.
-> Implemented a team-building strategy from scratch, successfully assembling and leading teams of 20+ members, resulting in an impressive annual retention rate of 90%+.
-> Drove a strategic project to build a B2B onboarding website, improving transparency and guiding clients through their onboarding journey. Developed an issue statement and created mockups, ensuring a seamless and efficient client experience.
Prior to that as Accounts Payable Manager: 
-> Represented the UA team in portfolio-level escalations and managed conflicts, ensuring effective problem-solving and fostering a positive work environment.
-> Analyzed monthly AP Finance Evaluation reports, identifying actionable items to improve performance.
-> Managed a team of 120+ employees, reviewing roles and responsibilities, evaluating workflow, and facilitating transfers, promotions, and terminations.
Experienced in client onboarding, project management, and team leadership, I excel in driving positive change and delivering exceptional results. With a proven track record in managing portfolios across diverse industries, including healthcare, real estate, and medical billing, I consistently achieve high client satisfaction scores and impressive retention rates.

-> Managed 8 clients across various industries, optimizing their onboarding experience for seamless transitions. Maintained a solid 80%+ CSAT score, showcasing a customer-centric focus.

-> Led teams of 10+ members from inception, cultivating a collaborative and high-performing environment. Achieved an outstanding 90%+ annual retention rate, demonstrating effective leadership and talent development.

-> Drove successful projects, including the creation of a B2B onboarding website that enhanced transparency and guided clients throughout their journey. Expertise in issue statement development and mockup creation for seamless onboarding.

If you're looking for a results-driven professional with a knack for leading successful initiatives and empowering teams, let's connect and explore potential collaborations :)
-> Purpose-driven company that innovates products to enhance experiences and bring positive change.
-> Organization that values its employees as assets and prioritizes their professional development.