Position: Customer Support
Category: Support
English level: upper
Years of experience: 8


Currently, I am interested only in fully remote and part-time jobs.

From September 2019 till now I am working at the position of Junior L1 Technical Support Engineer in the Healthcare project.
Responsibilities:
- Working with incoming tickets;
- Assisting and helping clients in resolving their issues;
- Participating in crisis situations for supported applications working with IT teams, which involves complex technical hardware or software problems.
Partly I am involved in the QA process and preparing technical documentation for the project.

From January 2019 till August 2019 - I worked remotely as an administrator in the British company, which provides House Share accommodation in London.

From December 2018 till April 2019 - I used to work at the position of Customer support.

From March 2018 till December 2018 - I worked in Tbilisi, in Travel Agency as a tour operator.

From April 2017 till March 2018 - I worked in travel agency 

From May 2016 till April 2017 - I was working in a travel agency as a travel manager.

From July 2013 till October 2014 - I was working at USA Logistic Company as a Business Process Operator, where I was processing internal shipping documentation using the following software: Citrix and On-Base. 

My whole experience taught me how to work with documents, to keep up with high standards set by the employer, communicate with clients, work as quickly as possible, to solve problems that arise during work. Also, I gained organizational skills that I received in the process of working on MICE projects.

I know 4 languages:
- English
- Russian
- Ukrainian 
- Georgian
I'm trying myself as a graphic designer because I like to learn new programs, services, scope.

I can easily work with: Microsoft Office, Redmine, Citrix, On-Base, Tina, Titbit, Amadeus, ContenInn, GTA, LCI, Dotw, etc.
I will accept all kinds of jobs, except for doing calls.
Gladly will do the job connected with collecting information, prepare database, documentation processing

Please note that I'm interested only in Fully remote positions and without Private entrepreneurship registration.
Part-time jobs will also work for me.