Position: Lead QA Engineer
Category: QA
English level: upper
Years of experience: 5

More, then 100 processed requests during a working day.
Less, then 1 missed inaccuracy per 1000 processed requests.
I am an enthusiastic, interested in in-depth learning of software testing technologies person, aimed to secure a position of a Junior QA Engineer. My previous work experience as a Customer care specialist let me improve communication skills, and now I`m a strong team player, but also confidently work on my own, when needed. My analytical mindset and attention to detail give an advantage in quick mastering of new material and tools. I also easily switch from one activity to another and adapt to changing conditions.

My key skills and knowledge:
    • strong understanding of software development life cycle
    • knowledge of different testing methods and techniques 
    • understanding of Waterfall, Agile methodology
    • experience with Trello
    • bug tracking system knowledge (JIRA)
    • basic SQL knowledge
    • basic HTML and CSS skills
    • advanced user of Microsoft Windows 7/10
    • user experience with OS Linux
    • basic networking skills
    • intermediate English, native Ukrainian and Russian


My primary duties on the previous work place were:
    • communication with clients and conducting them across scheduled in the internal CRM appointments
    • planned and ad-hoc schedule verification
    • immediate coordination of emergency changes to both personnel and clients
    • continuous control of service codes provided to clients according to internal documents
    • handling clients’ escalations and conflicts as a primary/secondary escalation point
    • troubleshooting 
    • basic reporting
The most interesting areas - medicine, automotive.

In perspective, I would like to develop myself in Automated Testing or Project Management field.