Position: L2/L3 Technical Support / Junior DevOps
Category: Support
English level: intermediate
Years of experience: 5

- Have professional certificates (CISCO Linux);
 - Working with CISCO devices;
 - Have experience with scripting;
 - Good knowledges about DNS, DHCP, VLAN, TCP/IP etc;
 - Experience with python;
 - Have good soft skills, friendly;
 - Have experience with Active Directory;
 - Experience with JIRA ticket system;
 - Strong knowledges about containers (docker);
 - Knowledges about CI/CD methodology;
 - Continuous Integration skills (Jenkins);
 - Basic knowledges about cloud infrastructures, such as AWS;
 - Basic knowledges in configuration managment (ansible);
 - Experience in CSV (Git, SVN);
DraftKings Inc.
10.2020 - now
L2 Support engineer / Deputy Team Leader
 - Involve in support Windows application
 - Troubleshoot different kind of issues
 - Create internal/external support documentation
 - Work with QA and Dev teams
 - Involve in deployment/hot fixes 
 - Automate routine tasks via Python/shell
 - Create internal trainings for L1 team/L2 team
 - Communicate with customer
 - Mentoring L1 support engineers

Netcracker Technology 
04.2019 - 10.2020
IT Engineer

TrioLan LLC
09.2017 - 08.2018
 - LAN/WAN building;
 - System and Network administration;
 - Scripting (automation) some tasks;
 - Working with network equipment (switches, hubs etc);
 - Configuration VLAN;
Please do not offer me position L1 level or HelpDesk or something else. Thank You