Position: CRM manager, , Coordinator, Operations manager
Category: Other
English level: upper
Years of experience: 6

Completed 5-8 deal closed monthly
Launched company's activity in a new market that eventually brought 20% of the total annual income of the company
Successfully executed the project with $100+ turnover
Successfully managed team of 10+ members
Written publications (Social and political bases of charity in the field of art in Ukraine in 1990-2000), Article, Kyiv, 2014.
 
Volunteer experience:
UMF Ukrainian Medical Festival (05/2017)
Docudays UA International Human Rights Documentary Film Festival (03/2016 - 04/2016)
The 45th Kyiv International Film Festival Molodist (10/2015 - 11/2015).
CRM Manager in Retention department
Midgard Consulting
05.2021 — 07.2022

* Successfully managed team of 10+ members
* CRM monitoring (checking all client's activity and performance, filled by retention sales managers)
* Assisted with the investigations of clients, researched using various internal and external systems and databases, handled with documents, provided on the verification, were correct and accepted
* Ensured all customers documents are in order and valid
* Worked collaboratively with support, PSP, affiliate teams to achieve overall results
* Managed of notification flows through various channels of communication with clients
* Handled with complex onboarding issues of a team, assist with training of new employees 
* Keeping the energy, motivation and discipline of retention international sale managers on a high level
* Established and maintained positive and professional employee relationships
	
CRM manager in Retention department
ICHIBAN Service Export
06.2020 — 05.2021

* Сontrolled quality of employees' work
* Traffic control and distribution
* Filled spreadsheets (new clients, missed arrangements with clients, promo, potential client's table, feedbacks regarding client’s activities)
* Managed with payments transactions (cashier), fixed all issues 

Account manager
Agentskiy® (The largest consolidator for IATA and non-IATA agents in Ukraine with more than 1000 agents in Ukraine and abroad. Access to all the products of Galileo and Amadeus. Online platform with 5 BSP)
IT
08.2018 — 05.2020

* Generated leads and assessed the potential of each partnership
* Managed support with current customers, assistance with their daily delivery needs, troubleshooting issues
* Searched and applied for the opportunities to upsell and cross- sell
* Run a sales pipeline from the lead generation stage and initial contact, across negotiation, to partner integration and deal closure
* Email marketing (controlled and worked with working mail, writing texts, maintained public channels, telegram channels)

Account manager
Tickets Consolidator (Provider of modern technical solutions to promote and sale travel contect and effective tools for tourism business)
IT
08.2017 — 05.2018

* Cultivated strong relationships with customers, from first contact until close the deal
* Customer support, ensured proper after-sales service
* Managed issues to improve product quality and optimized customer service
* Constant analysis of competitors
* Market research and monitoring
Education:
Taras Shevchenko National University of Kyiv
Master's degree, historical faculty

Courses, trainings, certificates:
Educational center of innovation 
in process
Microsoft Excel (basic course)

First Cambridge Education Center
2020
Business English
Intermediate course

Online courses Coursera, Edx, Harvard University
2020

Project 12 English School
2019
English school
Upper-Intermediate course 

Oxford School Ukraine
2018Edit
English school
Intensive English 

Yappi Business English School
2017
Business English
Upper-Intermediate course/ Advanced course 

Green Forest
2016
English school
Upper-Intermediate course/ Advanced course