Position: Product Marketing Manager
Category: Marketing
English level: fluent
Years of experience: 4

Exceptional Customer Support Performance:

Excelled as a Support Specialist at Growave, May 2019 to November 2019.
- Skillfully managed customer requests and handled high-stress situations.
- Successfully converted challenging customers into loyal advocates.
- Achieved a personal record of 11 consecutive 5-star reviews in a single shift.
Cross-Departmental Contribution:

Transitioned to Growave's Marketing team in November 2019.
- Pioneered the establishment of the Sales Team, streamlining processes and contributing to growth.
Innovative Development and Customer Engagement:

Thrived in Growave's Research & Development Team, September 2020 to August 2022.
- Conducted Customer Development Interviews, identified pain points, and created a Shopify App to optimize website speed.
- Extended Growave's impact by leading the Loyalty Program project on platforms like BigCommerce and Shoplazza.
Strategic Growth and Optimization:

Flourished in Growave's Growth Department, August 2022 to May 2023.
- Leveraged expertise to streamline processes and optimize resource utilization.
- Analyzed sales calls and collaborated with data scientists to contribute to data-driven decision-making.
- Significantly optimized the pricing page, resulting in reduced bounce rates and increased user engagement.
Holistic Contribution to Company Success:

Demonstrated dedication to customer satisfaction, innovative development, and data-driven growth throughout a four-year journey at Growave.
Reviro (Current Position)

Customer Development & Value Proposition Specialist

In my current role at Reviro, I lead critical projects focused on customer development and value proposition refinement. I conduct in-depth customer research, analyze pain points, and translate insights into compelling value propositions that resonate with our target audience. Leveraging my skills, I drive the execution of effective cold email marketing campaigns, initiating conversations and building relationships with potential clients.

I have been instrumental in establishing Reviro's presence from the ground up, contributing to the initial stages of the company's growth. In this role, I've honed my abilities to work independently, and I've become proficient in utilizing data analytics tools and CRM platforms to streamline customer interactions.

As part of the team, I continually seek to enhance our approach by embracing emerging technologies and methodologies. I'm dedicated to refining our customer development strategies, optimizing value propositions, and implementing data-driven decisions to further propel Reviro's success. My goal is to foster meaningful connections with clients, leveraging innovative techniques to drive engagement, growth, and sustainable business expansion.
Growth mindset in core of company.