Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 1.5


1. Working as a sales manager in an American auto parts store that sells a wide range of products.

 At first, I worked as a customer service representative.  I helped solve problems with existing orders or product selection.  My main responsibilities were to identify customer needs, clarify information, research each problem and provide solutions or alternatives.  Communication was through e-mails and chats. Average number of processed tickets per hour: 16.

 After the first month of work, I moved to the position of sales manager, who helped customers place orders.  I found the necessary spare parts, presented them to the client, worked through objections, upsold products and created leads.  

Most of the communication took place through online chats.  Average number of processed chats per hour: 25

2. Working in an American medical company as a call center operator.  
Duties included:
 - Making outgoing calls to clinic patients to confirm their presence at the appointment at the scheduled time
 - Answering to the client's questions
 - Rescheduling the patiens if necessary
 - Verification of the insurances for an appointment with a doctor
 - Make additional calls regarding "no-show" cases.

 Communication was through phone calls.  The average number of calls per hour is 30.