Position: Support Engineer, Technical Project Manager
Category: Support
English level: fluent
Years of experience: 6

• Passed Business English Upper-intermediate and Advanced courses, gained certifications;
• SAP Certificates;
• Trained over 12 Trainees, Juniors and Middle support specialists from Ukraine, US, India;
• Master's Degree from a leading Ukrainian university;
Data Mapping Analyst (Nov 2016 - May 2018) at Ukrainian Product IT Company

Technical Support Engineer (June 2018 - March 2019) at Trading, FinTech IT Company

QA and Product Support Analyst (April 2019 - May 2020) at Trading, FinTech IT Company

Technical Project Manager (May 2020 - August 2021) at German IT Company

Senior L2 Support Engineer (Aug 2021 - ongoing) at Investments, FinTech company

Currently I'm a Subject expert and mentor for newcomers from Ukraine, Poland and India with products I'm working.

Currently I'm a Subject matter expert and mentor for newcomers from Ukraine, USA, Poland and India with products I'm working on.

Qualifications:
Lead subject matter expert of Dynamics CRMs (v9 and 2016) SharePoint and BI Reporting Portals;
Creating the knowledge base for internal use;
Investigating report-related issues using SQL via SSMS 2014 and 2018;
Setting up clients’ Power BI / PBIRS Reports;
Performance, regression, compatibility testing;
• Active Directory (AD MS) for user accounts configuration;
• Tools for BI, visualization & dashboarding such as PowerBI, Excel, Tableau and Flourish Studio;
• A/B Testing and Google Analytics;
• MS DataGrid, MS PowerPane;
• Issue-tracking software such as Jira and Azure DevOps;
• Logs reviewing in Azure DevOps;
• Analytical skills and am able to analyze data, tickets, user requests and present eye-catching dashboards and charts;