Position: Customer Service Representative
Category: Support
English level: fluent
Years of experience: 3


I have close to three years of experience in the customer service industry, interacting with customers through emails, chats, and calls in high-volume centers, mainly working at Zendesk and Freshdesk. Additionally, I have been working as a social media agent for a few months, responsible for dealing with chats and public comments on high-engagement, and several social media platforms. Moreover, I have served as a quality assurance specialist where my job entailed increasing the quality of the customer service department and providing feedback to a team of fifteen people to ensure customer satisfaction. Lastly, I have one year's experience as an AI system adviser, during this time, I was responsible for developing call/chatbots for a customer service department and creating reports for the development team related to the progress of the system.
My expectations for the company would be to provide a trusting and transparent work environment. Place that offers a platform for the growth of the employees' potentials and rewards loyalty and commitment.