Position: Data Analyst
Category: Data Analyst
English level: upper
Years of experience: 2


Providing second-level support service via live chat) for Google Products (Google Ads, Google
Analytics, Merchant Center, Google Ads Editor).
- Deep and advanced troubleshooting of the customer issue within a very short
timeframe (live).

- Working with dashboards, pulling data, and creating reports.

- Gathering and organizing data from various sources, including databases, spreadsheets, and external systems.

- Creating visually appealing and informative charts, graphs, and dashboards to present data findings and communicate results effectively.

- Analyzing and interpreting data to extract meaningful insights and actionable conclusions that can drive decision-making.

- Demonstrating proficiency in SQL, Excel, a data visualization tool  (Power BI), statistical analysis software Python, and other relevant technologies.
- Education and navigation of the agent through the account and Help materials.
- Making the accounts modifications and changes in the payments profile.
- Fast issue solving, providing accurate and clear solutions to the problem.
- Searching for the needed among multiple resources, operating with CommDocs, Training.

-Documenting data analysis processes, methodologies, and findings to ensure reproducibility and knowledge sharing
presentations, Sales Hub, Buganizer, Oscar, etc.
- Leading MiniSME project: sharing with participants the advanced troubleshooting tips.
and guides, preparing practical tasks, and informing them about recent updates.
- Providing numerous training and meeting to agents (Billing Updates, SME extension guide, SSA process).
- CFI lead (create reports and analyze data) to improve team 

- Participate in dry rain as CFI lead 
- Training new hires and providing personal remote support.
- Greenhours participation - help agent with cases troubleshooting, clarify
misunderstanding, describe the tool usage.