Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 4

- 5 years of experience in product and service development for key clients at my current company
 - Advanced level of English, fluent Polish, Russian and Ukrainian
 - Proficient with project management frameworks (Scrum, Kanban) and development tools (Trello, MS Office etc., Google Sheets, Jira, Confluence)
- 10 years of professional customer service experience 
- Excellent communication skills, ability to work with people on different levels, leadership by examples
- Knowledge of resourcing, risk and, budget management to achieve desired results in terms of budget/scope/timeframes
As a Team Leader/Key Account Manager I have 10 years of experience in delivering exceptional customer service for key customers at the company which is one of the major players in the market of solutions for e-commerce and digital marketing. During my work at position I’ve obtained a strong expertise in feature elaboration and further delivery and managing IT projects from scratch including scoping, budgeting, expectation management, risk mitigation and team management.
 
Working with the biggest clients I have created and implemented dedicated solutions based on customer’s and company’s needs.  I’ve developed and become highly skilled in problem solving, crisis management and project delivery. As of now I am leading and coaching a team in the Customer Service department so I am a great team player,  committed to the team and projects that I am working on. I'm good at expectation, change and risk management and I have strong communication skills which allows me to be a mediator between any level of stakeholders and team-members to ensure things get done as expected.

Recently I have decided to take the next step in my career and start to work in an IT Project Manager position because project management is a favorite part of my current role and I want to focus on personal development in this area.