Position: customer support specialist
Category: Support
English level: upper
Years of experience: 1.5


I'm currently working at Ciklum, eToro project, main duties are as follows:

- Respond to customers’ request (in quick and efficient manner) through chats and emails (mostly).
- Identify and assess customers' needs in order to achieve satisfaction.
- Provide first level support to the company’s clients by chat, e-mail (mostly).
- Understand and analyze customers’ problem, find appropriate and acceptable solutions.
- Following up with a client to ensure the problem is resolved.
- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation.
- Ensure customer satisfaction and provide professional customer support
- Provide regular and accurate reporting on a daily basis.

Also, worked as an accountant for 10 years. I am currently looking for a vacancy as a Customer Support agent :)