Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 4


Manager at "Obertone" Musical Instruments Retailer:
-Implemented an eCommerce solution to the store, automated the process of dealing with online orders (voluntarily created an online store based on “Prom” marketplace, which functioned with flying colors for over a year)
-Increased the company’s turnover by 80% through proactive sales and customer consultation in messenger apps (Instagram, Facebook, Prom, OLX)
-Filled the website with unique content in two languages (Russian and Ukrainian)
-Established and implemented the Commodity Tracking System (using the “Torgsoft” software)
-Successfully instructed other staff to use the CTS and cash register
-Maintained relations with 8 suppliers. Single‐handedly found 2 new suppliers and agreed to cooperate with them
-Regularly took part in making new stuff orders to our suppliers’ office
-As the best employee, I’ve visited the workshops and product presentations by Solo company (Bukovel, June 2021) and Yamaha corporation (Kyiv, September 2021)

Sales manager at "Obertone" Musical Instruments Retailer:
-Handling cash register
-Taking part in stocktaking
-Helped shoppers find what they need, demonstrated the products
-Managed the online orders (packed and transferred them to delivery services)
-Received and managed new arrivals
-Created an Instagram page for the store, regularly posted on it, consulted customers in DM
-Repaired and maintained guitars