Position: SMM
Category: Marketing
English level: fluent
Years of experience: 4


Azeronline LTD - Social Media & CRM Specialist / 
02.2023 - 08.2023

-Content management for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, Google business and other social networks. 
-Planning and publishing on social media, using social media management tools, ensuring consistency in tone, messaging and brand identity. 
-Monitoring posts, comments and messages on social media platforms and responding to inquiries with CRM, comments and direct messages in a timely and professional manner.
-Identifying subscribers needs, checking details from CRM for troubleshooting
-Collaborating with cross-functional teams, including marketing, customer service, and public relations, to ensure consistency in messaging and brand representation. 
-Stay abreast of social media trends, platform updates and industry best practices to optimize content strategy.
-Semrush/Whelp - Analyze social media metrics and generate reports to measure effectiveness of campaigns, identify trends and provide data-driven recommendations for improvement. 
-Tracking and managing online reviews and ratings, resolving customer complaints and resolving issues as needed.