Position: QA Team Lead
Category: QA
English level: intermediate
Years of experience: 8


- Initiated creation of a troubleshooting team and managed it. Set up and optimized working processes both inside the team and between teams (especially Customer Support Team).
- Analyzed and prioritized wide range of issues by constantly monitoring the log files. Defined solutions by creating specifications for Dev Team and controlling task сompletion.  
- Onboarded and mentored newly hired team members.
- Facilitated the Dev Team as a Scrum Master.
- Participated in code refactoring process discussion. 
- Created reports on the planned, completed, and incomplete tasks. The reports also contained the reasons why the tasks weren't completed.
- Reviewed and optimized PM's requirements for Dev Team. 
- Estimated, prioritized, planned, and coordinated testing activities.
- Researched and tested third-party API (Facebook, Shopify, BigCommerce, Stripe).
- Maintained test documentation.
- Created database queries.