Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 4

As Technical Engineer(Service Desk)
•	Help with registration of user requests in the HelpDesk system and redirecting users' requests after issuing a ticket's to software developers specialists
•	Monitored the state of internal systems and worked together with System Administrators to initiate and solve complex technical issues and escalate them accordingly.
•	Assisted and advised in installing, configuring and updating the software product
•	Assisted in solving technical problems when using the product/service and its further coordination
•	Assisted in restoring the functionality of the software product after fatal failures 
•	Providing technical information on the functionality of the product/service
•	Analysis of problems and development of recommendations for their elimination, which were identified when using the product/service
•	Development of utilities to improve the efficiency of technical support.
•	Adapted and helped to update the technical documentation of the company.
•	Onboarded and helped in training all incoming junior tech support specialists.

As Webmaster:
•	Engaged in the technical support and refactoring of the website and 4 satellites
•	Adapted and created new pages of the website and its content, including new functionality.
•	Designed, created and launched a product lending

As junior system administrator:
•	Served maintenance of computers, laptops and office equipment of the enterprise, inventory, tech support for staff.
•	Created in Excel (VBA) scripts for automatic processing of information arrays.
•	Engaged in the technical support of the website (hosting, domain), adapted and conducted seo-optimization of the pages of the website and its content, increased the position of the website in search engines.
•	Configuration and organization of technical support for accounting programs (1C) and document management (ARM report, opz, medoc) 
•	Conducted consultations and training for employees on online accounting and Internet banking.
I'm IT Specialist(System Administrator/TechSupport L2) with 4+ years experience.
I'm looking for the stable company with remote work or relocation option. I'm not looking for work with clients over the phone.