Position: Head of Customer Support
Category: Support
English level: upper
Years of experience: 7


6 years of managing/leading teams in customer support;
hiring/coaching & toxic people management;
working/implementing/adapting various KPIs that measure the quality of customer support;
gamification implementation in the support department;
reporting/stats gathering & analytics;
ms office/google docs advanced user knowledge;
politics/funnels creation for customer support agent's work & processes automation
I am interested only in management positions, please refrain from contacting me about entry level position offers.