Position: Customer Care manager
Category: Support
English level: intermediate
Years of experience: 2.5

Decrease in overdue accounts receivable on 40%
Seven months in customer support team as support operator in IT-company.
-Troubleshooting problems which appears while using product 
-Instructing customers, consultations via chat or phone call
-Working in stressconditions, handle a variety of tasks at once.

One year and ten months on Customer Care posission in IT-company.
-Conflict prevention and resolution
-Сonsultations via chat or phone call
-Upsells and Accounts Receivable
-Collaboration with other departments (dev\tech\sales)
-Working with CRM
/Slack/Pipedrive/Jira/PayPal/ChargeBee
I would like to work on some interesting proects where i can use my skills which i already have and to learn something new.