Position: Technical Support/PM
Category: Support
English level: upper
Years of experience: 6


• Collaborating cross-functionally, communicating customer feedback to and working closely with the Account Management and Product Management Teams on finding the best ways to improve our product
• Creating scalable support practices (templates, documentation for internal and external use, etc)
• Assisting with ongoing reporting needs
• Keep records of FAQs to spot common trends and underlying problems
• Update self-help documents to add to the Knowledge Base, create internal process guides
• Maintain and regularly update spreadsheets and reports