Position: Customer Service and Retention
Category: Support
English level: fluent
Years of experience: 4

I have led a small team with different academic backgrounds to harness SME support via Blockchain technology. My team and I visited small scale beads makers in Ghana and integrated their products on the e-commerce platform of the Blockchain company I work with. These products attracted a wide range of audience through a carefully crafted data backed customer service guideline.
I currently work with a Blockchain technology company as an Operations Officer for over a year now. I have successfully onboarded clients on different Blockchain networks and led the project management team to design projects and integrate projects such as agro-housing,  real estate development and e-learning portals on the Blockchain network. I also designed a customer service support template to effectively guide and help client easily engage on the Blockchain network.
I am always inclined towards personal and collective development, having in mind organizational values, culture and structure as guidelines.