Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 1

I'm always open to challenges and strive for professional growth. At my first job, I moved from an L1 specialist to an L2 one in less than 6 months, and right after the successful completion of a transition period I applied for a position of a supervisor at a Training center and got promoted. 

At my second job, I started as a teacher and later moved to a mentor/translator position. 

It's crucial to have constant development and self-improvement is a top priority for me.
I have relevant experience working at Namecheap Inc. as a Customer Support Representative and later as a Supervisor (communication skills, explanation techniques, team player, updating documentation, bug reporting, leadership) and as a mentor at a language school (responsible for the school's website creation - eliciting requirements from the stakeholder; communication with DevTeam; testing and reporting bugs).

Currently, I occupy the position of a Technical Support Engineer at Ciklum. I am responsible for communication with business clients as well as testing and creating the reported bugs. My job involves a lot of cross-department communication and team meetings. The project where I work uses the Scrum framework and as a team member, I adhere to Agile values and principles. I have a good understanding of SDLC, Scrum, user stories, Jira, Confluence, and Google Docs.

I've recently completed the BA Fundamentals course on Udemy and EPAM. I've learned a lot of new techniques and expanded my current knowledge and skills.  

As I am a people person I always strive for communication so a BA position will be a perfect match for my skills and aspiration.  Moreover, I am a quick learner and always eager to improve my skills.
I've been working in the Customer Support sphere for quite a lot of time so it's high time I moved up my career ladder and develop my skills.