Position: customer support / sales manager
Category: Support
English level: upper
Years of experience: 2


Hi! I am a dedicated and enthusiastic customer service professional in gambling field, India, Canada, Europe market. With outstanding interpersonal skills and a demonstrated ability to solve problems efficiently and pleasantly, I am adept at fostering customer loyalty.

My typical responsibilities include:

- Providing customer support and maintaining communication across various platforms such as Horizon, Softswiss, Zendesk, Jira, Omnidesk, and Aircall.
- Promptly and accurately responding to customer inquiries through phone calls, tickets, or live chats.
- Identifying customer needs and assisting them in utilizing specific features, while promptly addressing any questions or concerns they may have.
- Proficiency in utilizing CRM systems.
- Successfully managing multiple priorities simultaneously.

In general, I am a highly supportive, kind, and optimistic individual. I take pleasure in assisting others and strive to be a reliable friend.