Position: Technical Specialist/System Administrator
Category: Support
English level: upper
Years of experience: 4


Senior Technical Specialist/System Administrator
Laba/SKVOT/r_d/ELVTR/skillab

- Administration/troubleshooting of services, PBX, LMS and equipment;
- Mentoring in the department, holding interim meetings, collecting analytics;
- Distribution of tasks among department employees;
- Preparation/implementation of the department development plan and OKRs;
- Negotiating with contractors (B2B);
- Training of staff in the functionality of services and platforms;
- Access management in the company;
- Planning/organizing/conducting webinars and streams;
- Identification/elimination of weaknesses in the hardware/software part of the business;
- Remote/on-site support for employees/lecturers;
- Solving complex technical problems of the company's clients (students);
- Editing/rendering/correcting videos of past webinars and streams;
- Creating intro videos for webinar and stream recordings in Adobe After Effects;
- Recording/mastering tracks for podcasts recorded for the platform;
- Editing/rendering/correcting videos of past webinars and streams;
- Selection, purchase and distribution of equipment for employees/lecturers;
- Conducting inventories;
- Reporting;


Technical support operator. 
Lime Consulting

- Consultation and processing of customer requests regarding network malfunctions, issues
payment and connection issues;
- Preparation of applications for user requests and their transfer to departments for
for further consideration;
- Monitoring, identifying and eliminating the causes of network malfunctions by
using Nagios, Zabbix, Userside, Abills, Irbis-2, terminal using
telnet, SSH protocols;
- Work with network equipment of Huawei, Edge-Core, Mikrotik, Cisco, D-link,
OLT, ONU using a terminal, as well as its partial configuration;
Work experience


Technical support operator.
Mixnet LLC, Kyiv

- Processing of incoming user requests in chat and telephone mode;
- Providing advice on user issues;
- Resolving conflict situations and handling objections;
- Creating tickets and transferring them to the relevant departments;
- Entering data on requests into the CRM database;