Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 0.5

Head and founder of the Magic Art Group creative association and the Nova Kultura public organization, member of the Lutsk Gorilazzz cycling club. I have about 300 paintings all over Ukraine. I am a co-organizer of such festivals as Magic City, ALARM, Весняна Сотня, ПРОМОВА, and ART Territory. Director of 6 music videos for contemporary Ukrainian artists such as Довгий Пес, Ціна Ритму, Аппекс, Неформат, Insanity Affair. I have curated and organized more than 10 exhibitions of contemporary Ukrainian artists such as Andrew Horbal, Pasha Open, Vitaliy Ruppelt, Danylo Bezladovy and others. I have also designed about 30 album covers for albums and songs by such artists as Аппекс, Неформат, Майкола Вайнер, Дядя Вова, Vendy Shmara, KALUSH, Денні Дельта, VIDVERTUI, Dobra, Карась and others. I was the organizer of the Весняна Сотня 2018 bike ride and the Lucky Cross and Дачний Track bike races. In 2015, I received a letter of thanks from the mayor for my significant personal contribution to the social and cultural development of the city of Lutsk. Co-author of the first digital mural in Ukraine. In September 2022, I received a grant to study Quality Assurance from Binance Charity and IT Generation.
Seven years of experience in trade. I have worked in positions ranging from an ordinary salesperson to a sales manager. Later, I created my own art group "Magic Art Group", where I was a leader and an artist at the same time.
 
Responsibilities included:
- organization of workflow;
- negotiations with customers; 
- accounting 
- logistics;
- creating sketches (from idea to final result);
- direct creation of murals.

Since August 2022, I have been working as a Customer Support Representative in SupportLab LLC. Technical support of online casinos (euslot.com, crazyfox.com, evospin.com, bingobonga.com). 

Responsibilities include:
- providing consultations in live chats and via e-mail (English and German)
- administration of player accounts (opening/closing/verification of accounts, setting/removing limits, crediting bonuses, financial issues)
- processing VIP player requests;
- 90-110 requests per shift.