Position: Support Specialist
Category: Support
English level: fluent
Years of experience: 4


Experience
Pond Mobile, Kyiv — Technical Support Assistant (February 2016 - PRESENT)
My main  responsibilities as Tech Support Assistant include but are not limited to troubleshooting and providing technical assistance to English and French speaking VIP customers over phone, chat and email. Customer support representative also monitors data and modifies settings on the customer’s lines that includes changing SIM cards, plans, numbers, adding local numbers, monitoring usage, troubleshooting Pond Mobile’s app. Our company is a Mobile Virtual  Network Operator (MVNO) and that has provided an opportunity to work with almost every big network operator like T-Mobile, AT&T, Sprint, Telna and learn precisely the protocol of operating in their  diverse systems and the nuances of their work in most visited countries. 
Kyiv International University, Kyiv — Teacher of English and French Languages (September 2014 - July  2016)
My responsibilities included teaching English and French to students of both University and College, mentoring, documentation, and hosting events to boost the University's popularity.