Position: Marketing Manager
Category: Marketing
English level: upper
Years of experience: 0.5


I worked in customer support for half a year. I gained experience working at Add Sales Force, an outsourced IT company, where I was assigned to a German photo printing project. In this role, I was responsible for effectively addressing customer inquiries and resolving a wide range of issues. My tasks included processing refunds, managing client accounts, coordinating with the delivery company, and overseeing returns. Utilizing email, chat, and phone communication channels, I successfully assisted an average of 50 to 80 clients on a daily basis. 
Due to my passion for creative work and my enjoyment of collaborating with people, I was naturally drawn to the field of marketing. My initial exposure to social media marketing (SMM) courses further ignited my interest in this area. Recognizing my desire to pursue a career in marketing, I actively sought out and completed numerous courses that provided me with a solid foundation for professional work in the field.