Position: Customer support/crypto platform specialist
Category: Support
English level: fluent
Years of experience: 5


CRYPTO PLATFROM SPECIALIST
ACX International | 2022-Present

Ensuring customer satisfaction & replying
to day-to-day customer requests
Communicating clearly and concisely:
writing clear and well-structured
documentation on service tickets and
follow up to ensure resolution
Be involved in support escalations as
required to ensure timely resolution
according to SLAs on technical products
Identifying and escalating bugs and
technical issues to engineering team

TECHNICAL SUPPORT SUPERVISOR IN
LOGISTIC DEPARTMENT
Coca-Cola HBCA | 2020-2022

Ensuring efficient execution of daily
responsibilities of team
Delegating tasks ensuring customer
satisfaction
Preparing schedules
Monitoring performance and initiating
action to strengthen results
Building routes for the technicians
Setting and tracking KPIs
Conducting market research to find the
best services to meet the business needs
Opening purchase requests in SAP and
following up further actions

BUSINESS DEVELOPMENT
MANAGER
Evrius LLC, Kyiv (Ukraine) | 2020-2021

Searching and attracting new partners
Working with new and current
partners in order to optimize and
increase efficiency
Conducting daily communication and
support for partners
Introducing project updates based on
feedbacks from partners
Meeting deadlines, weekly, monthly
and quarterly KPI’s

MODERATOR/ONLINE SUPPORT
MANAGER
Alternative Creative Network LLC |
2019-2020

Managing the banned user process,
and track and remove previously
banned users
Maintaining the moderation guidelines
and ensure they are up to date
Providing guidance for problems and
questions
Handling customer requests, questions,
and complaints on a variety of support
channels
Resolving technical support tickets
trough LiveChat