Position: Manual QA
Category: QA
English level: upper
Years of experience: 0


GYB Support (Sales agent)
Provided information about available products and services, offer Tech support to all customers, handle challenging situations with ease via chat and e-mail.
Respond to customer requests for products, services, and company information

- Cross - sell
- Upsell
- Distributing the product among Native English Speakers
- Provide exemplary service
- Windows/Mac troubleshooting
- Provide support via phone and chat
- Handle objections and complaints
- Accomplishing sales targets
- Fulfilling other job-related tasks
- Neatly persuading potential customers
- Reporting the performance improvement;
________________________________________________
Brainstack (Cancellation agent, Billing)

- Provide information about available alternatives and solutions, offered alternatives to all customers, handled challenging situations with ease via chat, calls and e-mail.
- Respond to customer requests for products
- Work with ZenDesk tickets
- Work with ZenDesk Chats
- Create customer requests
- Handle stress situations and angry customers requests
- Provide support via phone and chat
- Handle complaints
- Fulfilling other job-related tasks