Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 6

Led the successful implementation of the Open Banking project, which facilitated a customer-centric banking approach and enhanced financial transparency within the organization.

Directed the ISO 20022 standards migration, a significant endeavor that ensured seamless data interchange, fortifying our global financial communication capabilities.

Pioneered the Instant Payments System project, substantially reducing transaction times and enhancing the overall customer experience.

Spearheaded the refinement of the Billing Management system by introducing automated processes that have improved operational efficiency.

Championed an overhaul of the Dispute Management system, resulting in expedited resolution times and significantly improving customer relations.

Implemented a comprehensive Fraud Management strategy, which effectively decreased instances of fraud and bolstered security.

Guided the development and implementation of a robust CRM system, which has been instrumental in enhancing customer engagement and retention.

Successfully orchestrated the integration of the various systems, leading to a unified and more effective IT infrastructure.

Through these projects, I significantly contributed to improving operational efficiency, customer satisfaction, and revenue growth.

My projects have consistently been completed within the estimated timeline and budget, showcasing my commitment to efficiency and effective project management.
As a Senior Business Analyst with 6 years of diverse industry experience, I have consistently delivered successful local and international projects. My expertise lies in utilizing data-driven strategies and unique business intelligence tools to realize organizational objectives and growth.

I began my career working on local projects, where I cultivated a strong foundation in business process improvement, requirements analysis, and workflow optimization. I then extended my professional portfolio by taking on more complex international projects, gaining invaluable experience in cross-cultural communication and global business strategies.

I've managed various project scopes, creating innovative solutions that have consistently achieved targeted goals. My unique combination of creative problem-solving skills and meticulous attention to detail has led to a consistent track record of success.

Throughout my tenure, I've developed a deep understanding of market trends and business operations. This knowledge, paired with my analytical skills, has enabled me to provide insightful solutions that have significantly improved operational efficiencies.

I've successfully collaborated with diverse teams and stakeholders, always aiming to ensure alignment with strategic goals. My strong interpersonal skills and effective communication capabilities have been key in building and maintaining these productive relationships.

In all, my extensive experience and proven expertise as a Senior Business Analyst make me a highly effective professional, capable of driving significant business advancements.