Position: Helpdesk
Category: Support
English level: upper
Years of experience: 7


Helpdesk
Playtech
December 2022 - february 2023
End user support
Solving questions with hardware and software
Administrating Microsoft solurions(AD,Azure etc)
Verifvication administrator
Wirex
may 2018 - november. 2018  7 mon.
Кyiv, Ukraine
End user verification
Working with user documentation and profiles

IT Technician
Abplanalp Ukraine SC
march 2013 - november 2015  2 y. 9 mon.
Kiev Region, Ukraine
 Providing system administration support for Windows systems including server and workstation upgrades;
 Organizing new computers and other office techniques preparation and installation;
 Administrating, configuring and monitoring network equipment;
 Selecting and ordering computer equipment and related infrastructure;
 Providing IT introduction for all newcomers;
 End-user support on general IT related issues.

Fraud Analyst
Raiffeisen Bank Aval
jan. 2013 - march 2014  1 y. 3 mon.
Kiev Region, Ukraine
 Monitoring and detecting patterns within fraudulent activities;
 Investigating any cases of actual or suspected fraud;
 Сontacting with the key departments of the bank, payment systems, and third parties related to the prevention of fraud.

Assistant Consultant
International HIV/AIDS Alliance
may 2012 - november. 2012  7 mon.
Kiev Region, Ukraine
 Construction of mathematical-statistical models;
 Database management.