Position: Customer Service Team Leader
Category: Support
English level: fluent
Years of experience: 5


Currently, I am working as Customer Care Expert at Wix. I handle up to 50 products via different communication channels including chats and emails. 

One of the most important aspects of my work is to keep the customer satisfied and apply best customer care practices while troubleshooting the issue. I am extremely attentive to details, caring and passionate about what I am doing each day.
 
The most rewarding thing about my job is the customer's feedback about their chat experience. This allows me to understand that my work matters and it may even make the world a better place to live at, globally. 

As for now, I would like to get back to the management area and pursue my further career in this direction. Previously, I was working as a Shift Customer Support Team Leader and later I was promoted to the Quality Control Manager at Livingston Research Group, so I have all needed experience to manage your team efficiently and take your customer service to the next level.

Please don't hesitate to contact me, I will be more than happy to provide you with a CV.