Position: Customer Support Representative/VIP Manager
Category: Support
English level: upper
Years of experience: 1.5

Certified CISCO IT- Specialist
Sales Manager (Logistic Company)
JANUARY 2023 - TODAY

• Resolution of client issues related to transportation of vehicles.
• Support for current corporate clients of the company regarding transportation matters.
• Accompaniment of existing clients from the moment of their inquiry to the completion tasks.

PersonaI VIP Manager
SEPTEMBER 2022 - JANUARY 2023

I worked as a VIP manager on SkyCrown and Goodman projects, with experience working with over 260 players from Australia, Germany, and Austria.

•Development and high-quality remote support of a personal client portfolio consisting of high-level clients.
•Execution of product sales plan to clients.
•Attraction of new high-potential clients through accessible channels, product sales, and satisfaction of client personal needs.
•Increasing the satisfaction level of premium segment clients.
•Effectively worked with a large number of players, providing them with individual attention and personalized approach.
•Ensured a high level of customer satisfaction by quickly and professionally resolving all issues and questions that arose.
•Offered players the best project bonuses and products, demonstrating professionalism and attention to detail.
•Developed strong relationships with players, ensuring a friendly and trustworthy contact.
•Increased client commitment and loyalty, thereby increasing project profits.
•Experience working with SoftSwiss, Chatra, Jira, Notion, Slack, Wazzup, Omnidesk CRM.


System Administrator|
SEPTEMBER 2021 - SEPTEMBER 2022

- Configuration and administration of OC Windows, Windows Server, automatic inventory systems, network protocols
- Installation of OS and application updates for the coordinated work of company departments
- Protection against hacking, viruses and support of information security in the company
- Installation and maintenance of computer equipment
- Direct participation in the design and installation of a local network.
- Setting up and filling CRM systems of different functionality.
(OMNIDESK, HELPDESK, ZOHO, ZENDESK, LIVECHAT INC,BATS)

JANUARY 2021 - SEPTEMBER 2021
Customer Support Specialist | Gambling

 Gambling projects such as CrazyFox Casino, EuSlot Casino, GsLot Casino, Casino Buck, Evospin Casino, and others. I provided a positive gaming experience for our customers and helped them avoid any mishaps. 
I handled over 10,000 inquiries and have experience working with Omnidesk CRM, Jira, OkiToki (IP-telephony).