Position: Senior Technical Support Engineer
Category: Support
English level: intermediate
Years of experience: 11

• I position myself in the labor market as a professional who is highly competent, customer-oriented, and focused on finding the best solution that brings value to the business. 
• Client Projects include: Abbott Laboratories (USA, Pharmaceuticals), Novartis (Switzerland, Pharmaceuticals) , Alcon (Switzerland, Pharmaceuticals) , Sandoz (Germany, Pharmaceuticals), Good Wine (Ukraine, Food Retail), Wine Time (Ukraine, Food Retail), PEOPLEnet (Ukraine, Mobile Operator), Office1Superstore (Bulgaria, B2B Retail), Brocard (Germany, Ukraine, Russia, Distribution & Retail) and etc. 
• Being a remarkably skillful engineer, I have a profound knowledge of the retail business processes, and the full scope of capabilities required to complete the project – from initial data analysis and understanding all relevant stakeholders’ demands to managing the completed system deployment. 
• I always make responsible decisions and take responsibility for the result, efficiently plan time and work schedules. 
• I am responsible and responsive, excellent at dealing with deadlines, and resistant to stress, as well as a reliable and supportive team player. 
• As to the personal qualities, I am friendly, broad-minded, reliable, communicative, helpful, and stress-resistant in case of highly pressed work and multitasking. 
• As a team member, I worked in project teams very well. I am a responsible worker who focuses on the result.
**Middle System Engineer**: 10/2021 - Present
(Ukraine, Kyiv)

**Participation**:
• Supported business applications and data exchange interfaces; 
• Resolved major incidents in the Production environment; 
• Analyzed, documented and resolved application issues; 
• Deployed releases on Production environment; 
• Created Documentation and instructions; 
• Communicated with international IT teams; 
• Supported users.

**Tools**: Oracle ATG commerce platform (ACC/BCC/CSC/DynAdmin/Commerce), Commercetools e-commerce platform, Galaxy(B2B), SAP Sales Cloud, SAP Service Cloud, SAP Hybris backoffice, Amazon Web Services (AWS), Amazon Elastic Compute Cloud (EC2), AWS API Gateway, Amazon Route 53, Amazon MQ, Oracle SQL Developer, BMC Remedyforce ITSM, Jira, Confluence, Akamai, Signal, Kibana, Grafana, New Relic One (Browser/Synthetics/Infrastructure/APM), Gitlab, Tortorise SVN, Bamboo, Jenkins, Citrix, Adyen, Riskified, Apache ActiveMQ

**Technologies**: Oracle ATG Web Commerce platform, SAP Commerce Cloud, Amazon Web Services, SAP Hybris, Linux, GitLab CI/CD, Akamai CDN

**IT Project & Support Manager**: 10/2020 - 06/2021
"L.K. Bauservice GmbH" (Germany, Salzgitter, Lower Saxony)

**Participation**:
• Planned, supervised and implemented IT projects. 
• Managed the Development Team and Infrastructure Team. 
• Managed, developed and implemented new functionality of the ERP system (1C: Enterprise 8.3). 
• Implemented and optimized the company's business processes in the ERP system (1C: Enterprise 8.3): Project Management, Procurement, Warehouse, Finance, HR.  
• Deployed and configured a new WEB server for ERP platform: Microsoft Windows Server 2019, Microsoft SQL Server 2019, Apache 2.4, Application Server 1C. 
• Deployed BI system (1C: Analytics) to facilitate the processing of analytical data and project and financial management. 
• Deployed and configured MESH WiFi network (FRITZ!Box , Keenetic) for the head office, the back office, the warehouse, and the hotel. 
• Optimized the performance of «bottlenecks» and improved ERP system (1C: Enterprise 8.3) code quality. 
• Developed reports for the analysis of projects by time, cost, costs, and resources, for planning the financial performance of the company. 
• Developed business processes and mechanisms for providing projects with materials by Kanban method. 
• Supported and trained users.
I am looking **remote**