Position: Customer Service
Category: Support
English level: upper
Years of experience: 3

Implementation of many ideas in order to optimize the work process connected to KPI improvement, ideas to create healthy competition between agents, interesting competition inside the whole office. The last one was really interesting, can tell you about it personally, during the interview.
I have been working for the last 3 years in a company - Runway/Webhelp Ukraine, project - Norwegian ASA. First year was working as a customer support representative (calls, chats) and then as a team leader for 2 years with 20+ subordinates. I have a great bunch of experience in different systems (MS Windows office, Outlook, Oracle, Zisson, 3cx,etc.). Good communication skills with good level of English, was working with customers from the USA and Europe. 
At the moment looking for remote job related to customer support. Can work with the USA customers (night shifts) but only chats, emails, no phone.
I'd really appreciate a job with interesting product, related to IT with flexible schedule. Also would really appreciate customer support with English language chats, emails, can do technical support.