Position: Marketing Manager
Category: Marketing
English level: fluent
Years of experience: 4

Professional contest winner (Reikartz, 2020)
Mentoring and coaching
Fast career development
Contributing to company's improvement
Creating unique high-quality scripts and texts, posts, instuctions and descriptions
Staff motivation
Re-organizing processes to be more effective
1. Content Manager. Writer, Editor. Customer Support Manager. Product Manager Assistant

 - writing texts for Amazon listings (Pet Supplies, Beauty&Care products), web-sites of the brands, Amazon stores, product descriptions on labels and packaging, promo videos, social media posts, product reviews, developing unique brand scripts for chat-bots;
- communication with American customers via messengers, web-sites, e-mail, providing customer support on Amazon profiles and accounts;
- editing texts and design for A-content;
- planning and creating content strategy, promoting the content;
- conducting negotiations with US services, interpreting and translating documents and contracts with manufacturers;
- assisting Product/Account Manager (creating shipments, Amazon cases, resolving account issues, reviews and feedback analysis, competitor analysis etc).

2. Corporate trainer. L&D Specialist

- developing training programs, courses and instructions for company employees (line staff and management);
- controlling knowledge quality of the workers, conducting certification exams of the trainees, online and offline educational trainings about the company, corporate culture, telephone etiquette, sales techniques, management basics, service standarts and principles of communication with customers;
- teaching the subjects: Business English, Organisation of Hotel Services, International Service Standards and Quality Assessment; 
- creating educational presentations;
- conducting lectures for students and tutors of Ukrainian Universities;
- auditing the hotels and restaurants of the chain.