Position: Customer support specialist
Category: Support
English level: intermediate
Years of experience: 2


Experienced technical support specialist with experience in chatbot and crypto exchange. Over 1.5 years of experience in providing quality support and resolving technical issues for customers. Proficiency in technical skills, teamwork and excellent understanding of user needs.
Providing high-quality and timely technical support to crypto exchange customers via chatbot and other communication channels.
Responding to customer inquiries, providing information about the exchange's functionality, solving problems with the platform and operations.
Tracking and logging incidents, documenting problems and solutions found.
Collaborating with various departments across the company to ensure a high level of customer service.
Participating in continuous improvement of technical support processes and tools.
Skills:

Excellent understanding of crypto exchanges and cryptocurrency transactions.
Experience with chatbots and other tools for handling customer inquiries.
Knowledge of technical aspects of crypto exchanges, including functionality, security and withdrawal/refill processes.
Excellent communication skills and ability to communicate effectively with clients of varying technical backgrounds.
Ability to work in stressful situations and find effective solutions to problems.
Organizational skills, ability to plan work and prioritize tasks.