Position: Java Software Engineer
Category: Java
English level: intermediate
Years of experience: 11

http://ua.linkedin.com/in/dmitriy-dobrovolskiy

- Tier 4 escalations support engineer
- Handling incidents escalated by customers and support engineers
- Searching for the exact problem and providing a solution by fixing it
- Continuous communication with known customers from all over the world
- Solving customers’ problems onsite
- Wide product and relevant technologies knowledge
- HP Forum Q&A support
- Derived more knowledge about customers' expectations from  product functionality when working on customer cases, that helped to solve problems effectively when working on fixes and new functionality as well.
Java, Java Core, Java EE, Automated Testing (QA), SQL, Linux, Windows, Git, JUnit, Spring
Профессиональный рост. Адекватный менеджмент.