Position: Applications support engineer
Category: Support
English level: intermediate
Years of experience: 3


Applications support engineer
Responsibilities:
PL/SQL Report generation; ServiceDesk Administration; L2/L3 Support; Custom Data Uploads; User account management; Analyzing and solving customer issues; Administration of enterprise applications; Optimization of existing PL/SQL scripts; Troubleshooting corporate applications; Analyzing of system logs; Identifying the reasons of the occurred problems and delivering the alternative solutions; Technical support of clients on request; Issues investigation; Support high load application; Analyzing the incoming cases and accumulating them into problems and ideas; Initiating the product features development;
Communicating with technical users; Understanding business cases behind system processes; Reporting to users and senior management regarding the status of their cases resolution; Technical documentation creation and support, working with BA team and developers teams; Mentoring junior stuff.
Without night shifts