Position: Delivery Manager/Program Manager/PMO
Category: Project Manager
English level: upper
Years of experience: 10

Transformed the PMO structure and processes, integrating Agile Values and Delivery frameworks.
Scaled and led Delivery organization from 30 to 300 FTE, resulting in a 200% increase in team size while maintaining on-time delivery and high-quality products.
Set up a talent management framework that included: development and integration of skill matrices, assessment procedures, performance review process, hiring and onboarding processes (scaling from 1 to 30+ FTE), resulting in a 20% increase in employee satisfaction and a 15% decrease in turnover rate.
Guided Agile principles and facilitation skills to ensure 10 teams were working in an Agile mindset and utilizing Scrum practices.
Formed and coached service teams who dealt with Payment Service Providers and Game Service Providers adhered to the Kanban framework.
Coached and mentored 12 teams to higher levels of maturity, resulting in a 30% increase in productivity and a 25% decrease in defect rate.
Led and managed projects from conception to completion, ensuring that all project goals, timelines, and budgets were met.
Developed and maintained project plans, schedules, and budgets, while tracked and reported project progress.
Collaborated with cross-functional teams, stakeholders, and clients to ensure project success.
Managed project risks and issues and implemented effective solutions.
Provided guidance and support to team members, promoting a positive and productive team environment.
Coached and mentored team members, fostering their professional growth and development.
Continuously assessed and improved project management processes and methodologies, ensuring alignment with industry best practices.
Established and implemented delivery processes as part of a newly formed Delivery Management Office, resulting in a 25% reduction in project delays and a 10% increase in customer satisfaction.
Established and managed an agile framework for governance of Scrum and delivery accountability, resulting in a 20% increase in team velocity and a 15% increase in on-time delivery.
Led improvements in on-time delivery, requirements and systems engineering, and sustaining engineering projects.
Worked closely with the Product Owner in backlog management and continuous delivery of features, resulting in a 15% increase in revenue and a 10% increase in market share.
Developed and managed budgets for client proposals, ensuring accurate cost estimation and alignment with project requirements.
Collaborated closely with clients during the RFP phase, providing comprehensive solutions, addressing their needs, and preparing detailed proposals.
Conducted financial analysis and cost estimation for new project opportunities, supporting the sales team in pre-sales activities.