Position: Customer support manager
Category: Support
English level: upper
Years of experience: 1.5


Since March 2021 and till October 2022 I've been worked with US logistic company (carrier): started as a dispatcher, in 1 month have been promoted up to the operation manager, and in 3 months became a team lead. Basically, my responsibilities were: team keeping, issues solving (from the carrier's or customer's side), tracking of trucks, PPW creating & keeping, payment processing, analyzing of indicators and statistics. Sometimes - assisting IT department with testing our app and data collecting.

Unfortunately, accordingly the structure of company and work specifics I've had non-specified schedule, so decided to find  something new. Almost all my work was about  help and assistance, so I would like to try myself in customer support.