Position: Account Manager, Junior Project Manager, Customer Success Manager, Content Creator
Category: Support
English level: fluent
Years of experience: 1.5


As an Account Manager, I was communicating with the clients via emails, cold and hot calling, participating in demos, testing the application, creating the company profiles and updating the application accordingly, helping clients with any questions and inquiries regarding the application that they may have. I found my ways to make the clients interested in the product and help them make the most of it. I also was creating content for the website (blogs and tutorials) on a regular basis. Examples to be provided upon request. 
As a Sales Support Agent, I performed Ukrainian and Russian market investigation and research, and helped British company to expand to Estern European market, communicating with business owners and representatives, B2B sales, filling all the necessary reports.
As a Customer Support Agent, I found the solutions to thousands customer service issues by was communicating with customers from USA, Canada and Great Britain via telephone and emails, providing solutions to the customer service issues, making adjustments to the customers profiles and subscriptions, making the refunds if necessary, ensuring the customer is satisfied with the outcome, working with CRM, quality assurance – analyzing the calls taken by the outsource company, correcting the mistakes in the system if needed, calling the customers back to ensure customer satisfaction, filling all the necessary reports.