Position: Customer Support Representative (German and English)
Category: Support
English level: upper
Years of experience: 4


Consultant
- 1st level support for hardware and software, in-house developments,
company-specific test software,
- Comprehensive support in the area of MS Office products
- Entry, processing, maintenance & documentation of all inquiries via
telephone / email / portal
- Management and support of a cloud solution based on own-cloud
Analyst
- Guiding the users through the functions of the company tools
- Updating the Instruction manual in English and German
- Presentation of the software to new clients/users

Company "Devellar"
Personal Assistant to Managing Director

- Assistance to the Head of Marketing in developing and executing strategy of
marketing business
- Assisting in the preparation of regularly scheduled reports
- Formatting documents, designing templates, presentations, etc.
- Answering clients' inquiries over the phone, email and live chat
- Working on retaining customers by means of finding the best individual
approach to meet clients' expectations following company's procedures and
policies

FOMOSO - Forum für Mittelost- und Südosteuropa
Intern

- Writing opinion blogs, articles & comments in German
- Conducting research and possible translations (English/ German)
- Working on a dossier project
- Cataloguing collected information & transferring it to the website (WordPress)

CDU-Fraktion im Thüringer Landtag
Intern

- Research on fundamental political themes
- Support with the organisation of a new member meeting
- Support for the organisation of a Union Scholarship Holders' Meeting
- Monitoring of political opponents
- Daily press and internet research on political issues
- Administrative work
My expectations for the future job are friendly and supporting team, flexible working hours, competitive salary.