Position: customer support
Category: Support
English level: intermediate
Years of experience: 1


Node farm service Kyiv
Jan 2022 — Nov 2022
My main task find effective solution of all Customer questions and complaints that come in Telegram,Discord, Facebook,Twitter,I also develop and lead Community grow than engagement strategies such as : organize and conduct contests for users , searching for apromotion through Telegram and Twitter publics,appointing AMA Session with crypto-influences , bloggers , etc. Moreover , I wrote and localized articles and reviews about new projects , partners, main 
crypto-trends.Couple of tutorials about using Node infrustructure and basic crypto-tools (wallets , exchanges) were planned , recorded , edited and published.

App sider Kyiv
Apr 2021 — Jan 2022
Proven excellent management and communicatory skills
by negotiating with customers , training the client-support
team , working with various CRM systems and writing
numerous scripts and instructions.
Aside from that Irecruited managers.
Moreover,I workedon community engagment and growth
all from scratch,moderated Telegram and Discord
chats/channels