Position: technical support
Category: Support
English level: fluent
Years of experience: 6

- managing high volume of incoming calls, ensuring that all technical cases are resolved.
- doing 15-20 support sessions per day: phone + team viewer remote connection. 
- ensuring that the customers are educated on the resolution as well as clear steps that caused the problem. 
- training customers on certain products by request. 
- testing the software and reporting new bugs to the vendor.
6 years of total tech support experience including L1, L2 and L3 in two different companies. 3 years of work experinece abroad. Strong English and German language skills. Customer support through incoming and outbound calls, emails. Software and hardware troubleshooting. Reporting bugs to the vendor + escalating complex issues to the vendor support. Communicating with other company`s departments to ensure customer`s overall satisfaction.
I`m interested in expanding my knowledge and skills. Eager to work in the team of high-skilled professionals.