Position: Customer Experience Manager/Specialist/Supervisor/Trainer
Category: Support
English level: fluent
Years of experience: 4

Past accomplishments include project-based KPI optimization, workflow prioritization, and onboarding training.
4+ Years of experience in Customer Support, and workforce management, mostly in technical fields with dynamic workflows and global teams. Experience in being a team lead and a traffic controller.

B2C Customer Support,(Intercom),  Blockchain knowledge support,(Mist) Email marketing,(MailChimp) B2B Customer Support. (Zoho CRM)
Mail Server Administrator, (Native) Hardware-Software-Network management & problem solving, (InvGate Service Desk) Network Administrator.
Slack, Jira, Zendesk, Dixa, (Ticket-based support system software) Klaus, Docebo, HTML5, Microsoft Office 365, Trello, Elevio, Verint.
The list also includes various in-house logging software, search software, and project-specific troubleshooting tools.
Depending on the size of the project, speaking as an ex-team lead, I do not want to work in BOTH customer experience AND workforce management, from past experiences I think these need to be separate positions.