Position: Customer Support Team lead / Customer Success Specialist
Category: Support
English level: fluent
Years of experience: 3

After 1 year of working as a customer support representative, I grew up as a customer support specialist and team leader. I have trained 15+ newcomers and helped them successfully join the company. In addition, I was organizing team-building events, and distributed work among employees during holidays and cases of emergency absence.
When I joined my previous company in the US pharmacy market, the customer support department was just founded and included 3 people. As a result of hard work and excellent results, it was decided to expand our department. We had no training plan, so I was entrusted to create it which led me to be promoted to team leader. Over the past three years, our team has grown up to 20 people. 

As a customer support specialist (US market) I had such responsibilities: 
- providing consultation via phone and email 
- entering data into CRM systems Prime RX and Dexcom tracker 
- creating documentation request 
- following up on documentation request status 
- checking accuracy of completed requests 
- daily reporting 
After promotion to customer support team leader some additional responsibilities were: 
- training newcomers 
- supporting newcomers during the test period 
- organizing team building events 
- resolving untypical customer issues 
- creating least of holidays for stuff
- implementing ideas on how to speed up and simplify workflow
- Not ready for the night shifts
- Remote only