Position: Сustomer/Technical Support
Category: Support
English level: upper
Years of experience: 0.5

Support Manager: processed 98 tickets in 8 hours of work.
Freight broker: Possession of 12 loads at a time.
Sales Manager : closed the plan of 900 thousand hryvnias
Project manager: closed 6 profit optimization projects. Record results: 105% growth on one of the projects
I am also a first class powerlifter, and have had a number of successful diplomatic projects in public organization.
Technical Support Manager:

-7 months of experience as a technical support manager at Genesis.
-Worked on three projects: Mad Muscles, Unimeal, and Howly.
-Main tasks included handling tickets in Zendesk and customer service in social media and chats.
-Effective interaction with customers and resolving their issues and questions quickly.
-Excellent understanding of technical support processes and requirements.
-Knowledge and use of customer service and communication best practices.
-Ability to work effectively as part of a team and meet deadlines.
-Excellent communication skills and ability to work with a diverse clientele.
-Motivation and desire to develop in the technical support field.
-My long-term goal is to become a Technical Support Supervisor or Operations Manager, and I desire further professional growth in this field.

Freight Broker in the USA.

-Held the position of freight broker at Logity.
-Managed cargo supply chain, ensuring efficient delivery and customer satisfaction.
-Actively interacting with customers in the trucking industry, establishing and maintaining long-term partnerships.
-Deploying a pool of drivers and constantly monitoring the quality and reliability of services.
-Effective use of the DAT board to search for available cargo and optimal rates.
-Making over 100 daily calls to actively solicit customers and discuss shipping details.
-Working with email to promptly resolve customer questions and keep in touch with customers.
-Applying negative margin strategies in negotiations with customers and vendors to maximize business efficiency and profitability.
-Able to respond quickly to changes in the trucking industry and resolve issues that arise in the process.
-Deliver high levels of customer satisfaction and increase transportation volume by attracting new customers and strengthening relationships with existing customers.

I also have two years of experience as a Sales Manager and Project Manager, but that doesn't fit here :)
If you have a lot of phone conversations, I'm not your candidate. I'm willing to talk to clients on the phone, but I'm not willing to be on the phone with them all day long.