Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 5


I have worked in customer service for almost 5 years and excel in multi-tasking, communication, and problem-solving.

In my previous role I was responsible for 
 - answering inbound phone calls;
 - assisting customers in online chats and via emails;
 - dealing with customers’ requests;
 - assisting with orders, refunds or exchanges, payment processing;
 - troubleshooting;
 - reproducing issues and escalating further through the ticketing system;
 - maintaining internal system processes;
 - creating and updating knowledge-sharing documentation;
 - mentoring & training newcomers;
 - team supervising;
 - generating ideas on improving KPIs and SLAs;