Position: Account Manager
Category: Other
English level: fluent
Years of experience: 3

- excellent customer-service orientation and client focus;
- strong interpersonal skills;
- professional time-management & planning;
- ability to effectively set up priorities;
- attention to details;
- multitasking;
- advanced usage of Excel, Word and PowerPoint.
*Jan 2018 – March 2019 – Back Office Manager;

Main responsibilities: 

o	reports and statistics production, accountability (Excel spreadsheets, CRM database, PPT Presentations); 
o	managing day to day operations (CRM Analytics & Monitoring, Documents verification, Full Department Assistance & Support,  Employee hours and attendance auditing etc);
o	helping to progress and maintain the quality procedures within the department; providing of rapid and effective resolutions on various issues;
o	processing of the incoming invoices and payment inquiries;
o	handling the CEO and Management multiple daily tasks;
o	regular and operative collaboration with external company’s service providers and stakeholders. 


*Aug 2017 – Jan 2018 – Account Manager

Main responsibilities: 

o	needs and problems identification, assistance in finding effective resolutions through key indicators monitoring and regular exchange of information;
o	providing guidance on issues related to the usage of the internal resources (Dashboard, CRM, LMS);
o	development of strong and trustful relationships with branches high level executives via regular communication;
o	collaboration with the technical support, advertising, marketing, sales and academic departments, control over the execution of tasks assigned to the HQ experts;
o	carrying out the communication between the HQ and the branches (setting up of Skype meetings, group chats/correspondence);
No Sales