Position: Technical Support, QA
Category: QA
English level: fluent
Years of experience: 4


I have worked on three projects.
The current project is connected with FinTech. Our company provides  financial systems for affiliates from over the world and their managers. My position is connected with basic knowledge of Manual testing and in the future I would like to have a prospect for promotion and work as s tech specialist with  testing elements. 
I have been working on this project about 10 months, unfortunately now the company is reducing the number of the staff. 
My Duties are :
1. investigating the issues of the customer and managers (reading logs and searching logs via Kibana )
2. setting up traffic  distribution 
3. making API  testing via Postman 
4. making request from managers via Metabase 
5. finding details about customer profile in the systems and changing information 
6. providing all credentials for API  and server to server  integrations
7. sending test lead 
8. checking up the Integration works or not 
9. creating tasks for fixing  bugs via Youtrack
10.  changing CRM settings 

The second project was connected with FinTech too and my duties were:  investigating the issues of the customer
2. testing the accounts of the clients
3. if the issue is found, I should contact developers and managers
4. filling sheets with completed tasks
5. reading logs
6. finding details about the account of the client and updating the information
7. participation in different meetings
8. checking up if the information is the same in the test and live account of the
client
9. resolving tickets and updating via Zendesk
10. processing the request of the client as soon as it arrives 11. be always in touch with the team during working hours

The first project was connected with the Airline industry and below my duties are mentioned:
1) resolving customer problems via e-mail
2) verifying account information
3) canceling or upgrading customer accounts
4) providing assistance with the placement of orders
5) answering questions about flights and structure of departure
 6) making schedules for cabin crew
7) utilizing computer technologies to handle high call volumes
testing sites if there were bugs
8)helping customers with technical issues such as not working website, not able to change some technical features, changing rosters, departure times, and schedules.