Position: Support Manager
Category: Support
English level: fluent
Years of experience: 6

Improved the Trustpilot rating of the company from 2.0 to 4.6!
I have been working in the Customer Support field for more than 6 years and I still do enjoy what I am doing. I started as a level 1 supporter (receiving incoming and making outgoing calls, communicating in chats and emails) and became a manager of a 6-member support team. I have experience hiring and teaching newcomers, setting goals and monitoring their success, providing feedback and helping improve the results.
I am not interested in gambling and casino.