Position: UX/UI Designer
Category: Design
English level: intermediate
Years of experience: 1.5


2018 - 2022
Cargo agent at the international air cargo shipments company.
Duties:
- sale of services to clients from Ukraine and abroad (USA, Canada, China, Thailand, Philippines, countries of the Middle, Far East, South America)
- planning and organization of shipments, preparation of export documents
- organization and analysis of the supply of components for shipments
- planning the work schedules of team members
Achievement:
- Launched the Bitrix 24 online office and CRM system, which automated communications within the team and with clients. 
- Implemented the collection and analysis of customer feedback. Before that, the company worked with feedback only ad hoc, which led to the loss of regular customers. After data collecting, we got many insights and were able to avoid many problems later on. As a result, the number of customer outflows has decreased on 50%.
- Opened new routes for shipment. I searched and analyzed the legislation of different countries, communicated with agents abroad. As a result our company covered routes where it was the only one player on the market.
- Conducted training for 6 employees in the position of managers, having developed individual programs.
- I grew from a sales manager to a cargo agent, receiving 4 international IATA certificates after one and a half years of work, despite being in a new field for me.  
 
2021 - till now
I do graphic design as a freelancer.
I create printed materials, banners for social media, presentations. Among printing, I most often worked with banners, outdoor advertising, business cards, flyers, posters, booklets, certificates, calendars, menus.
I use Adobe Photoshop and Illustrator.
  
  
However, over the past year, I have been studying UX/UI design as I want to develop in this area of design. I have taken courses at Cases Media:  
«UX/UI. Interface design» 
«Web Design» 
«Graphic design. Composition» 
«Figma»
I have a pet project of a psychological help app, where I conducted interviews, analyzed user persona, CJM, user flow, designed low and high fidelity screens, prototyped them. 
I use Figma (components, variants, their properties, auto layout). 

- Familiar with the basics of composition, shape, color
- Use artificial intelligence to improve the quality of work, creating promts (Midjourney, ChatGPT)
- Have ability to manage multiple projects at a time following strict branding rules