Position: Customer support
Category: Support
English level: intermediate
Years of experience: 4


August 2017 – March 2019
ARCE Contact Centre – Vodafone customer support representative
 Provided high quality customer service.
 Acting supervisor on the night shift
 Improved team’s call duration SLA

March 2020 - October 2022
PJSC Kyivstar - Technical and Financial customer support
 Provided high quality service for Ukrainian and English speaking customers
B2C Telemarketing sales manager
 Selling company services to B2C customers
 Achieved high sales numbers

November 2022 - May 2023
GR8 Tech– Customer support representative
 Handling support inquiries for Ukraine and India iGaming brands
 Had the highest number of resolved inquiries