Position: Customer Support Manager, Content Manager, Customer Success Manager
Category: Support
English level: fluent
Years of experience: 4

Established perfect teamwork with a great success rate and small fuckup rate.

Certificate for "Team management" training from LvBS.

Coursera courses :

Team Management
Innovation Management
Seo for beginners

Copywriting practice.
Head of Content Department at VisaHQ.com.Inc.
• Organized and coordinated the workflow of the Content Department
• Led motivated and developed the Content and Support team and maximize the effective use of their time and expertise
• Researched issues and identified potential solutions while providing prompt and accurate feedback
• Managed monitored and improved internal helpdesk operations
• Developed and improved service desk procedures and standards
• Managed real-time incidents with multiple teams
• Stayed current with system information, changes, and updates

Customer Support Manager at Zoom Support.
• Established rapport with clients
• Wrote several troubleshooting manuals 
• Provided nifty overall support
• Managed large amounts of incoming calls
• Identified and assessed customers' needs to achieve satisfaction
• Provided accurate, valid and complete information by using the right methods/tools
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
• Followed communication procedures, guidelines, and policies
• Assisted with placement of orders, refunds, or exchanges
• Went the extra mile to engage customers
• Resolved customer complaints via phone, email, mail or social media
Definately want to have a career growth. Preferably desire to face interesting tasks and challenges. I have a can-attitude so overwork isn't a big deal to me.