Position: Digital Marketing Specialist, Customer Success Manager
Category: Marketing
English level: fluent
Years of experience: 10

10 years experience in Digital Marketing.
3 years Customer journey map, Chatbot Funnels.
Over 460 B2B clients.
Increased the Agency efficiency by 300%.
Freed up 50% of my boss's working time due to competent project management.
• I have 10 years experience in Digital Marketing. When working at Prodex, a Full-service Digital Marketing Studio, I learned how different marketing tools can grow client business. Tools such as PPC, SMM, SEO, Websites and landing pages creation, helped me gain more than 280 B2B clients from different areas.
• I also have leadership skills. I started as a sales manager and became Head of the account managers Department within 5 years. Then I led a team of 15 people and was involved in staff recruitment, training and adaptation.
• Additionally, I have relevant expertise in digitalisation. With our understanding of customer journey mapping and chatbot funnels we helped more than 50 businesses digitalise their communication with clients of the startup Leeloo.ai. They gained access to communicate with their customer base in a simple and effective way which can be handled by 1-2 people.
• As a Customer Success Manager in a group of companies IPAgency and TOPBOT.ai due to building the right communication with clients and planning increased the company's efficiency by 300%.

The strongest character traits and which way do I want to develop:
- deep understanding of clients 
- searching the best tools/best decision
- being a team facilitator.
To be able to choose a project;
to be able to influence the result;
income is not strictly limited (there are bonuses for the result);
free schedule;
an opportunity for growth (skills, tasks, responsibility, career, income)