Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 5

Graduated from the business analysis course at Hilel IT School. Knowledge in requirements management, document formation, work in JIRA and Confluence, and creating mock-ups and prototypes. Experience managing corporate clients. Experience providing banking solutions for financial needs of companies. Experience building strong customer relations and providing a high level of satisfaction. Experience collaborating with various business areas to resolve issues
Corporate customer service manager at JSC CB PRIVATBANK
• Ensuring the implementation of established KPIs for sales or other KPIs. • Searching and attracting new customers for service to increase client base. • Communication, appointment of meetings with potential and existing clients of SMEs, departure to the client's place of business for the purpose of presentation and further sales of services and bank products in compliance with relevant standards. • Sales of the entire spectrum of banking products and services to corporates to customers taking into account the requirements for the quality of service: consulting, cross sales, service provision in accordance with their needs. • Issuance of products and services of the bank to corporate clients. • Using dashboards and statistical web pages to obtain the necessary analytics information about the performance of a business or an individual client. • Establishment, development and maintenance of long-term business relations with corporate ones bank clients. • Compliance with requirements regarding financial monitoring, risk management, legalization countermeasures (laundering) proceeds of crime, financing of terrorism and financing the proliferation of weapons of mass destruction, etc. • Studying mandatory for the position, materials and passing trainings on products and bank services. • Involving newcomers to internships if necessary.
2016-2022
2023
2021 - present
   Expert of the bank's retail product sales department at JSC OTP BANK
• Opening, closing, reissuing accounts of individuals • Attracting new individuals • Sale of retail banking products for individuals (Lending priority) • Auto lending (recruitment, support of the loan agreement) • Training of new employees, introduction to the profession