Position: Customer Service Manager
Category: Support
English level: fluent
Years of experience: 6

- 9 our of 10 of my rated chats got 5-star rating
- was selected as designated support agent for travel agency (who was airline's regular customer) thanks to building close working relationship with their representatives
Customer Support Representative with excellent communication and conflict resolution skills acquired in over 6 years of experience.

Work history:

Jun 2019 — Present, Customer Support Representative, Namecheap

Assisting customers of a large domain name registrar and hosting provider in chats and tickets. Troubleshooting and resolving issues with domain names (registrations, DNS configurations, connecting to web and email hosting, refunds and cancellations, etc.) and account access.

Mar 2015 — Mar 2019, Customer Support Representative, Austrian Airlines

Was registering tickets for customers on their requests over the phone and in tickets. Was in charge of adding special services to passenger's travel package (car rental, extra luggage, mobility assistance for people with disabilities, pet tickets, specialized equipment transportation). Issued refunds, compensations and provided alternatives. 

Languages: English, Italian, Ukrainian, Russian.
- Absence of night shifts - critical
- Days off on Saturday and Sunday - preferable, but I will consider offers without this work condition