Position: Customer support manager
Category: Support
English level: intermediate
Years of experience: 7

Professional skills: 
Kayako (chat and helpdesk), Flock, HipChat, Jira (Atlassian), Confluence (Atlassian), Google spreadsheets/Google docs, MS Office, Windows 10, knowledge of Domain Name System (DNS). 

Soft skills: organized, adaptability and ability to work under pressure, self-educated, good communication skills, teamwork, stress-resistance, active listening.
-	Customer Support Specialist at Namecheap 
(August 2020 - current) 
 
-	Experience in HelpDesk and technical Customer service; 
-	Provided thorough support in tickets (complaints regarding abusive activities,  pre-sales, technical/billing/hosting questions, domain registrations, management, life-cycle etc.; 
-	Investigated and resolved problems related to supported services; 
-	Resolved customer complaints and concerns through e-mails and tickets in a timely manner; 
-	Informed customers about issue resolution progress; 
-	Maintain composure and patience facing frustrated/angry clients; 
-	Troubleshooting and multitasking. 


-	Fitness club administrator at World Class (Moscow) 
(November2018 – February 2020) 
 
-	Troubleshooting and multitasking; 
-	Working with clients (meeting, informing, solving complaints and concerns);
-	Maintaining a client base in the Enterprise 1C program;
-	Being in a resource state for all the day (well-being, mood, smile, quick response to external requests);
-	Self-educated, adaptability to work under pressure, good communication skills, stress resistance.