Position: Customer support agent
Category: Support
English level: fluent
Years of experience: 1.5


Assisted EEA, US and APAC based customers with issues in chats and tickets, delivering exceptional service by leveraging extensive knowledge of products and creating welcoming, positive experiences. 
Effectively communicated with customers about account changes, new products, services and potential upgrades. 
Responded to customer requests, offering excellent support and tailored recommendations to address clients’ needs. 
Provided accurate information about promotions, customer programs and products, helping drive high customer retention. 
Assisted in resolving financial and technical issues via interaction with the corresponding departments.
Managed and resolved conflict situations.
I am looking for a position that provides the opportunity for professional growth and self-improvement. Ideally, I wouldn't want to work night shifts (maximum 1 night shift in a week).