Position: Customer Service/Technical support
Category: Support
English level: fluent
Years of experience: 2

Improved customer service
Reduced response time which helped to improve the overall customer experience 
Increases customer retention
Contributed to team goals 
Successfully resolved a difficult situation
Received a positive feedback
-I have developed and implemented customer service policies and procedures to ensure consistent and effective service delivery,
-I have  collaborated with other departments such as product development or marketing, to communicate customer feedback and suggest improvements.
- I have been  involved in tasks such as responding to customer inquires, complaints and feedback via phone, email, chat or social media.
- The technologies I have used include communication tools like emails, phone system and chat platforms. Help desk software such as Zendesk to track and manage customer tickets.
-I have used collaboration tools such as  slack or Microsoft teams to communicate with other team members and departments. 
-I have experience with Customer Ration Management software such as sales force or HubSpot to manage customer interaction and data
-I have experience with data entry and bookkeeping
My expectations include
Accountability 
Collaboration 
Reliability 
Professionalism
Productivity