Position: Business Analyst / Product Оwner / Delivery Manager
Category: Business Analyst
English level: upper
Years of experience: 8

As Product Owner, I successfully created and launched different products within the company, which helped to save time and optimize budgets/costs for Operations Departments.
- I've developed and implemented complex SaaS solutions for businesses based on Bots and Chat Bots automation;
- Successfully implemented scrum/kanban processes and best practices from the early beginning
- Successfully completed projects of implementing new features on the products, launching MVP 
- Experience in turning an unsuccessful project into a successful one.
8 years experience of IT Product/Delivery Management, Customer Service, Client Engagement management in b2b & b2c area, Fintech;

- Work with EU, US, CIS markets;
- 10+ launched products and services under my leadership. 
- Developing and implementing, product ownership of a global corporate bot network from scratch;
- Successful experience in creating a service department from scratch;
- Manage the delivery of enterprise-scale solutions (ERP, CRM) from idea-stage to project release and post-production support. 
- Experienced in leading software projects using Agile (mostly Scrum/Kanban) methodologies;


- Product Ownership 
(Data Analysis, Business requirements management, Decision making, Backlog prioritization, Reporting & Presentations);
- Working closely with stakeholders, Clients, translating of complex business needs into useful features and actual technical requirements;
- Optimization of the project, conversion and usability improvement, initiating changes to the ineffective processes;
- Developing and establishing new processes and procedures;
- Developing and control of Policies, Terms and Conditions within the department and product;
- Defining required legal documents around products;

- Project management 
(Scrum, Sprint planning, JIRA, Asana);
- The activities of the project management, tracking task execution day-to-day tracking tasks at all stages of implementation;
- Road mapping, planning, risk management, budgeting;
- Work with customer's feedback and experience;
- Creation, measurement and analysis of KPI and metrics;

- People management 
(Hiring, Team building, Coaching, Mentoring, Conflict resolution, Cross-functional team leading).