Position: Front-end developer
Category: JavaScript
English level: fluent
Years of experience: 1


Second line Specialist – Growave, Bishkek

Oct 2021 – Current time

Checking and analyzing tickets received from the First Line Support team;
Resolution of technical questions from clients;
The app’s integration and front-end adjusting into Shopify sites;
Analyzing, exporting customers data from Back-end;
Work with Shopify’s REST API
Searching and testing application bugs;
Bug reporting and escalation of priority bugs;
Teaching and coaching new team members;
Making calls with customers to give tech consultation about Growave app;
Communication with members of all teams and monitoring of current bugs’ resolutions;
Conducting webinars on topics related to Growave app, Shopify and Shopify apps for Support and Q&A teams;
Technologies used: MySQL, jQuery, JavaScript, HTML, CSS, REST API
Skills used: English, Jira, Trello, Chrome Developer Tools, Technical Support, Customer Support