Position: Operations Manager
Category: Other
English level: fluent
Years of experience: 3

+ Reimagined the onboarding course for newcomers in a more practical way that accelerated ramp-up time from 30 to 10 days.
+ Crafted the SOP on Team Leads’ main duties and responsibilities along with the internal training course on fundamentals for Team Leads.
+ Developed action-based PIP SOPs for SDRs and for Team Leads to identify and address continuous and/or recurring dips in performance, productivity deficiencies as well as behavior-related concerns and set attainable goals that an SDR or a TL needs to achieve to regain good standing at the company.
Visionary Operations Manager with a penchant for igniting positive change. A lifelong learner recognized for personal and professional growth in B2B marketing; well-versed in highlighting priorities and owning operating rhythms.

In my latest position, I
• provided the right balance of guidance, mentoring, and autonomy to 4 Team Leads and 20 SDRs in a servant leadership capacity to empower the team to reach new heights
• oversaw email and LinkedIn outreach campaigns on 80+ projects with focus on outcomes instead of mere outputs; brought synergy when collaborating with other teams and departments
• optimised internal workflows and integrated process improvements to drive efficiency and productivity
• identified potential gaps, made recommendations for processes/tools refinement to cut through complexity and ambiguity
• owned timely resource allocation, planned team capacity, and closely monitored KPIs to ensure quality standards were met
• enhanced existing policies, created new SOPs and training materials to enrich internal knowledge base

Project management tools: PlanHat, Wrike, Confluence, Monday.com, Basecamp
CRMs proficient user: SalesLoft, Hubspot
Visualisation tools: Google Data Studio, Looker
G-Suite pack: Google Docs, Sheets, and Slides
Basic know-how: Salesforce, Programmatic Ads, Landing Page