Position: Digital Marketing Specialist
Category: Marketing
English level: fluent
Years of experience: 2


Digital Marketing Specialist - Current time
Develop and execute digital marketing strategies and campaign plans based on client objectives and target audience analysis.
Set up and configure advertising accounts on Google Ads, Campaign Manager 360, Facebook Ads Manager, Google Merchant Center, etc.
Implement conversion tracking and analytics tools to monitor and analyze campaign performance.
Manage advertising budgets across multiple platforms to optimize campaign spend.
EN

Customer support specialist - 2021
Customer Issue Resolution: Providing prompt and professional assistance to customers, resolving their inquiries and issues through Zendesk and Jira ticketing systems. (SaaS - Parental Control App for iOS and Android)
Technical Support: Assisting customers with technical challenges related to the SaaS product or service. Troubleshooting problems, investigating bugs, and collaborating with internal teams to ensure timely and effective issue resolution.
Ticket Management: Managing customer support tickets using Zendesk and Jira platforms. Handling ticket prioritization, tracking, and ensuring adherence to service level agreements.
EN, FR

English teacher - 2018-2020 
Training center: 
Create engaging lesson plans for students of varying ages and proficiency levels.
Deliver dynamic and interactive English language lessons.
Foster the development of speaking, listening, reading, and writing skills.
New teachers onboarding
Sales