Position: PR manager, community manager, business development representative
Category: Marketing
English level: upper
Years of experience: 4


11/2016–09/2018 
Customer support representative / Sales manager
ZEO Alliance (Ukraine)
- Quickly and accurately answered customer questions via phone/ live chat;
- suggested effective solutions and resolved issues to increase customer satisfaction; 
- promoted available products and services to customers during service and account management;
- conferred with customers about concerns with products or services to resolve problems and drive sales; 
- resolved customer complaints by investigating problems, developing solutions, preparing reports; 
- processed and maintained clients' accounts in CRM and Salesforce systems; 
- maintained up-to-date knowledge of product and service changes.

09/2018–08/2019 
Community and PR manager (Crypto and Blockchain project)
- Developing partnerships with KOLs;
- providing content to social media;
- reinforcing the company's positive image in social media (Telegram, Twitter, Instagram, Facebook, Reddit, Medium);
managing and moderating communication with the community;
- organization of publications about the company (social networks, press releases, email newsletters).

12/2019–05/2020
 Country manager 
- Conducting business negotiations with existing partners via email and phone calls;
- support for the company's image; 
- attracting new customers through business correspondence and calls; 
- support the company's image on the global market;
- develop strong professional relationships;
- link building and SEO management;
- keeping records of customer interaction in the CRM system.

08/2020–12/2020
Community manager
- Managing social media communication with the community (Twitter, Telegram, Discord);
- creating, editing, publishing content (in collaboration with the marketing team);
- monitoring and engaging customers on socials, attracting new members to the community;
- preparing technical reports based on the community feedback for the dev team.
I am a team player. The main thing for me is personal and professional development.