Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 6


01.2016 - 03.2016
SkyCall
Customer Support Representative(English)
Interacting with customers via text message and incoming/outgoing calls;
Handling complaints and providing assistance to customers regarding order procedures;
03.2016 - 10.2016
SkyCall 
Team Leader
- Providing training and assistance to the team;
- Tracking performance and providing relevantfeedback to increase team productivity;
- Monitoring and reflecting performance of the team in daily reports;
02.2017 - 07.2019
Livingston ResearchGroup 
Customer Support Representative(English)
- Interacting with customers via text message interface and email;
- Advising customers on placing order procedures;
- Providing assistance with the web interface;
- Handling issues and complaints;
10.2019 - 12.2021
Cyren 
Middle Web Analyst
- analysing and researching the detection data;
- improving the performance of the service, providing information and analysis service for - - 
- internal customers;
- monitoring spam trends, preventing spam attacks using CYREN tools;
01.2022 - 06.2022
Intelligo 
Research Analyst
- conducting comprehensive individual and company background checks;
- performing due diligence, auditing and risk intelligence analysis;
- conducting pre-investment and pre-hiring background checks;
05.2023 - current
Giggster.com
- Interacting with customers via text message and incoming/outgoing calls;
- Providing assistance with the web interface;
- Handling issues and complaints;