Position: Project Manager/Product Owner
Category: Project Manager
English level: fluent
Years of experience: 2.5


Project Manager/PSM I / Product Owner 
September 2021- until now

Lead cross-functional teams to maintain and monitor project plans, schedules, budgets, and expenditures
Elicit and analyze project requirements to ensure alignment with business needs
Inform stakeholders of project status and progress
Allocating and onboarding new team members to enhance overall project performance and team synergy.

Junior Product Manager 
May 2021- August 2021

Conducted market and user research and analysis to inform product development decisions
Monitored industry trends and competitor activity to inform product strategy
Prepared requirement documents to communicate product specifications to cross-functional teams

Customer Support Specialist 
August 2020- May 2021

Reporting bugs to Product Team using online tools after which they are reported through JIRA to the engineering team
Respond to customer inquiries in a timely manner

Customer Support Representative 
June 2019 - March 2020

Communicated with customers via phone, chat, and email to provide assistance
Worked with data entry systems and CRMs to maintain accurate customer records
Mentored new team members and provided guidance on customer returns and refunds.