Position: Junior QA Engineer
Category: QA
English level: intermediate
Years of experience: 0

Success at Binotel
• Organized the process of setting up 3000 Grandstream 2610 (IP
voice communications equipment).
• Completed 500+ technical tasks for the initial configuration of
the PBX for clients.
• 1000+ successfully resolved requests from clients.
• Implemented scripts for automation processes with Python,
Selenium and JS.
Binotel is the leading IP telephony operator in Ukraine with a virtual
PBX. Virtual PBX is a service that combines all the company's
numbers into a single network, stores the entire history and records
of conversations with customers. In addition, it automates work and
increases the efficiency of employees and the quality of customer
service.
•
Receiving, understanding and resolving incoming requests from
customers.
•
Performing tasks, setting up telephony, fixing bugs in client
telephony, after verifying work.
•
Solving such requests as difficulties with equipment IP phones,
softphones, audio devices, headset, microphone, headphones,
GSM gateways and routers, setting up the company's browser
products.
•
Installing and configuring USIM troubleshooting, so I solved
issues with the quality of SIM communication.