Position: Customer Support
Category: Support
English level: upper
Years of experience: 1.5


I was a communication manager. Our team was supporting several Crypto Exchanges, our goal was to support our customers who had questions about main exchange routines, some problems with transactions, trading, verification, etc., and provide clear communication between the customers and the Technical, Listing, or Security department which received the provided data to resolve customer problems. Also, we gathered posts about updates and listings on our social media and moderated our public chats. To perform support on the crypto exchange, I gathered some knowledge about Cryptocurrencies, Blockchain, main blockchain networks such as Ethereum, Binance Smart Chain, Tron, Polygon, etc., and their benefits and limitations, also some trading and financial terms to help the customers understand the trading and their possibilities to trade smart and receive a profit.
No phone calling, solicitation calls, or phone support in any possible meaning