Position: Customer/Technical Support Manager
Category: Support
English level: fluent
Years of experience: 4

- Got offer as Technical Support Manager without any experience;
- Received numerous positive feedbacks from the CEO and Manager;
 -  Improved my talent in resolving conflict situations with the customers;
Having 3 years background, working as Customer Support Specialist at Noosphere Ventures, was promoted to Supervisor. As Supervisor, created schedule for my team mates, helped my Team Lead  to build up monthly reports on employees' performance, and worked with difficult cases and dissatisfied customers. 
Currently occupied and working for already 1+ year at Maxitech IT company as Middle Technical Support Manager. My main responsibilities are: processing tickets via ServiceNow platform and Jira, assigning tickets and forwarding requests to the relevant dev teams. Have been also working closely with BI team, therefore, got basic experience in business intelligence, data analyze and Power BI. 
Looking for an interesting and challenging job, that would allow me to develop my communicative, creative and technical skills in the IT sphere.
At my new job, I expect to be a part of the young and friendly team of the specialists, which support a product. Will be glad to work in the startup company and help to develop the processes related to customer support from scratch. Would like to try myself as Community Specialist or junior SMM manager in the future,  if there is such possibility occurs. 
Would also prefer to stay out of the cold phone calls to the customers.