Position: Data Analyst
Category: Data Analyst
English level: fluent
Years of experience: 2


.Microsoft Dynamics 365 CRM: • Conduct requirement gathering and analysis for new changes and implement new changes by working with all related parties and stakeholders. • Create new and modify existing workflows for process improvement and improved operational efficiency. • Effectively support users on the application. • Implement Dynamics 365 upgrade from Microsoft Dynamics 2013 on-premises to online • Created new and modify existing dashboard for stakeholders. • Pushed additional analytics project (CLV, Predictive CLV, Customer Persona) to Dynamics 365 using Power Platform) 2. Retrieve customer data from the internal database, analyze appropriate metrics and generated management reports using Oracle Pl/SQL, Python and Excel. 3. Automated the process of retrieving collecting data request and approval process using Microsoft Power Platform (PowerApps and Power Automate). 4. Developed an extensive dashboard that shows key metrics in Tableau to supported GCEO (Group CEO) in Making managerial decisions. 5. Developed several reports and dashboards for marketing team to make prompt decisions 6.Developed an ETL process to take snapshot when there is a change in any customers data using Apache airflow,