Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 5


I have been in IT for 5 years and worked as L1/L2 Technical and Customer Support representative. The last position I have obtained was as a Systems engineer in a fintech project. The duties included daily monitoring incidents, service desk activities, light server troubleshooting, infrastructure/application support.

Skils:
•	Upper-intermediate level of English (both written and spoken).
•	Excellent communicator with a positive problem-solving attitude, strong empathy, excellent troubleshooting skills, and ability to explain complex things in plain language.
•	Literate, responsible, attentive to details, stress-resistant, adapt quickly to changing priorities, multitask, deadlines, and thrive in a fast-paced environment.
•	Technical background, Incident Management.
•	Familiar with tools like HelpDesk, Zendesk, JIRA, Confluence.
•	Linux, Azure, TCP/IP.

Flexible in working hours.

I have a great interest in DevOps practices, so have basic knowledge of Docker, CI/CD, and Kubernetes.

I truly believe that great minds do not always think alike. They disagree, collide, and wrestle it down in the name of making work that actually works. I wish to join the team that fights for progress, so we could produce more than innovative work and business results.