Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 1


10+ years of experience in educational project management. The last 4 years
were engaged in management of the EdTech STEM project, marketing,
customer service and operational processes (25 people directly reporting),
and participated in the emergency launch of the online school during
quarantine. Strong in development, optimisation and automation of business
processes; building quality internal communications between teams and
building corporate culture; building a system of standards to improve customer service quality. I have experience in creating a new product from an idea to packaging a completed educational project. Experience in developing a CRM system, writing TOR. Developed a CRM training program for sales managers, conducted training for employees to achieve business goals. Possess deep understanding of B2C sales processes and calculation of CAC, CR, CRR, AOV, KPI marketing metrics. Strong communication and interpersonal relations skills.