Position: Customer Support Team Lead / Project Manager
Category: Support
English level: fluent
Years of experience: 3

- I have become an assistant of the Team Lead in 3 months on a complex and old project.
- Skipped the Team Lead role to become a Quality Assurance Manager who was responsible for a team of 60 people.
- Quality control processes built from scratch.
- Knowledge Base built from scratch.
- Training program built from scratch.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. A self-motivated and progress-driven Customer Service Quality Analyst with an extensive background in this industry. With a long-standing record of initiative and innovation. An astute problem-solver capable of prioritizing and managing complex projects with proficiency. In the previous role, exercised decision-making, critical thinking, and quality control in contribution of team efforts and organizational improvements. An open-minded and focused on new developments in the field. Have proven to be effective and motivational, with proficiency in organization and collaborative work. Enjoy brainstorming and coordinating efforts to achieve a common goal. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Looking for a company that gives value to employees who know how to get the job done without excuses. Growth opportunities.