Position: Chief Operating Officer, Operations Director, Head of Operations. Branch manager, Head of Customer Success
Category: Other
English level: fluent
Years of experience: 11

Bausch and Lomb market share growth in Ukraine up to 23%, both personal achievement and team.

The opening location in Spain, Malaga, was responsible for the business plan for the Spanish Ministry of Economy, so the team made the best plan of all the park participants. Subsequently, after the opening also led all clients of this office in Spain. The highest level of customer satisfaction among all Ciklum’s locations at a certain period (2015).

Growth and development of Civenty, establishment of processes, adjustment of work and operational activity, increased .
Key highlights:
Experience in sales in the US market – top/one of the top sales performer.
With the start of work in the medical domain at Bausch and Lomb, Ophthalmology and Surgery (EMEA region), I’ve started to work with a distributor in the market as a whole. The main tasks were constant contact with KOL, participation in industry events, trainings, service support, presentations, my region of influence was the first in sales volume (this is also the merit of the team).
Later I was invited to join Ciklum, where I was responsible first for half of the clients of this office, and later for all (around 40). Was the only representative for clients (C-level) to enter the organization.
After Ciklum, I’ve joined Civenty as a Business Development Director, where I was involved in business development. Subsequently, my role in pain covered operational activities and I was offered a transition to operational management (Recruitment, HR, Finance & Legal, IT support, Office management) while maintaining work with clients. Here, with the team I’ve introduced new optimized processes, approaches to communication, increasing the level of customer experience, growing existing customers with us and attracting new customers.

As I am a people person, I see working with people as an integral part of my life, I especially enjoy working with foreign clients and processes.
Decent, professional and open team, business trips, adequacy, scaled vision, humor, ability to make decisions, flexible schedule, focus on results.