Position: SMM manager
Category: Marketing
English level: intermediate
Years of experience: 1.5

Education
University of Trade and Economics
Hotel and restaurant business, Kyiv
Higher, from 09.2018 to 02.2021 (2 years 5 months)
College of Trade and Economics
Hotel and restaurant business, Kyiv
Secondary special, from 09.2015 to 06.2018 (2 years 9 months)

Additional courses:
SMM course from GENIUS (2.5 months) 
Sales course from BootCamp (3 months) 
Course on animation (Stop Motion) development, processing of video and photo content
Work experience
Direct-manager 
From 08.10.2021
Idea-Shop (cosmetics)
Hi.silver (silver jewelry)
In total, she managed 3 pages: two cosmetics stores, one silver jewelry. Worked on such platforms as: Instagram/Facebook,Viber, performed sales, upsells. Maintained communication with customers: timely responses, order corrections, refunds, redirections. 
Created/maintained tone of voice presence on working pages and platforms. Promptly processed incoming applications (phone, website, messengers). Studied and advised on the assortment, prices, payment terms, receipt of orders by customers. Controlled the timeliness of payment. Solved problem situations. Followed the reviews on the platform Make.up, Rozetka. 
Sales manager
From 07.2021 to 09.2021
Romashka (retail)
From 06.2021 to 08.2021 (3 months)
Advised buyers on the availability of the assortment of the showroom, accepted the goods, laid out the goods in the hall, made movements, sent goods for buyers by new mail.
Also created content for customers, videos, photo reviews of clothes, creating images, etc.
Sales manager
from 06.2020 to 02.2021 (8 months)
Bodo, Kyiv (Retail)
Identified the needs of customers, helped with the selection of gifts-impressions. Made out and gave out gifts. Also, the duties included making outgoing calls to confirm orders, processing them, confirming delivery. 
Assistant to the hall administrator
from 08.2019 to 10.2019 (2 months)
Chernomorka, Kyiv (restaurant service)
Performed the duties of a hostess. Every day I noted the availability of products on the menu. Helped to solve stressful situations.
Sales assistant
from 12.2018 to 05.2019 (6 months)
Tommy Hilfiger, Kyiv (non-food products)
Advised customers on the warehouse of clothes, sizes. Performed the layout of goods in the hall, checked for the availability of units in the store.
Waiter
from 10.2017 to 05.2018 (7 months) (1.5 years unofficially)
SASSK Radisson Blu, Kyiv (Hotel and restaurant complex)
Performed the duties of a waiter for breakfast (buffet)
Also helped other employees in the performance of their duties. Among them: hostess, barista, room service - replenishment of mini-bars.