Position: Support Engineer L3
Category: Support
English level: fluent
Years of experience: 4


Main responsibilities in current position:
• Working with SRE, DevOps, DA, Front/Backend Dev, Mid, and Product teams to continuously improve both internal and external processes.
• I use AWS, Jira, Grafana, Kibana, InsightOps (Rapid7), and Freshdesk to manage daily tasks such as issue tracking, data analysis, and customer support.
• Identifying, analyzing, and troubleshooting technical issues, reading logs, monitoring systems (system stability checks) 
• I handle user/customer questions and issues or direct them to the appropriate departments.
• Staying up to date with product, technical changes/features, and updates;
• Working with documentation regarding developed products and services (like API/SSO/JDBC documentation, etc);
• Reporting and verifying bugs in pre-production versions of products.