Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 2.5

Combined 2 and a half years of customer service experience across two companies.
About 1 year of experience in FinTech industry (mainly ForEx).
July 2019 to October 2020 - Customer Support Representative (SSL department + SSLs.com project) at Namecheap Inc.

I was doing L1/2 support for the customers that purchased an SSL certificate or products related to it and were looking to correctly make use of them. Besides that, some introduction and explanation was provided to the clients only looking to make a purchase.

November 2020 to present day - Software Integration / Support Engineer at Quod Financial

L3 support plus light project management. Duties would include troubleshooting issues clients had across multiple C++/Java applications running on a Linux (CentOS) server, at times, database management which were ran using OracleDB or PostgreSQL. Other than that, there was integration work aimed at analysing client requirements and bringing them to life by issuing tasks to the development/QA team and overseeing the process down to manual deployment of said features into the client environment.
I have the following wants from a potential place of employment:
- career growth opportunities (namely, project management and related)
- having ability to choose between visiting an office and tuning in remotely (remote only is fine as well)