Position: Customer/Technical Support
Category: Support
English level: upper
Years of experience: 5


Yael Acceptic
Technical Support Engineer
• Creating guides, manuals, samples and courses for customers in order to help them to adapt to our product;
• Reviewing candidates CVs, conducting meetings and testing newcomers on technical background;
• Tutoring junior technical specialists during probation;
• Mentoring my team and support them in terms of technical issues;
• Tickets review and daily contact with the Customers per their queries;
• Checking tickets through helpdesk (Zendesk system). Managing the queue;
• Custom scripts writing using inbuilt development environment and native JavaScript. Debugging;
• Research possible options for frontend per customers’ requests;
• Investigation of possible solutions, workarounds.
• Creating guides, manuals, samples and courses for customers in order to help them to adapt to our product; 
• Reviewing candidates CVs, conducting meetings and testing newcomers on technical background; 
• Tutoring junior technical specialists during probation; 
• Mentoring my team and support them in terms of technical issues; 
• Tickets review and daily contact with the Customers per their queries; 
• Checking tickets through helpdesk (Zendesk system). Managing the queue; 
• Custom scripts writing using inbuilt development environment and native JavaScript. Debugging; 
• Research possible options for frontend per customers’ requests; 
• Investigation of possible solutions, workarounds.