Position: head of customer support
Category: Support
English level: fluent
Years of experience: 6


A seasoned Customer Care/Support Team Leader with extensive experience in the IT customer service industry. Skilled in managing, onboarding, and transitioning customer support teams across multiple levels, coupled with a proven track record in driving high customer satisfaction scores. Demonstrates effective leadership and robust project management skills, particularly in cross-department initiatives with successful outcomes. Adept at handling hiring processes and implementing new KPIs. Possesses a strong command over various technologies and software tools. 

Seeking opportunities to further develop expertise in people management, particularly in leading larger teams.