Position: COD Team Leader
Category: Other
English level: intermediate
Years of experience: 3


COD Team Leader 

Collaborated with team members to develop, identify and
accomplish assigned goals and objectives (employee's rating, SLA,
KPI)
Coordinating the work of the projects team and controlling the
results 
Recruitment and onboarding of employees to different positions
(Admin, Senior Administrator, Specialist)
Motivating and inspiring team (additional trainings, open
discussions, join trips )
Preparation of reports, analysis of financial processes (Poland and
Nordic's countries), presentation of resultsCollaborated with team members to develop, identify and accomplish assigned goals and objectives (employee's rating, SLA, KPI) Coordinating the work of the projects team and controlling the results Recruitment and onboarding of employees to different positions (Admin, Senior Administrator, Specialist) Motivating and inspiring team (additional trainings, open discussions, join trips ) Preparation of reports, analysis of financial processes (Poland and Nordic's countries), presentation of results

Customer Support Team Leader
Resolving customer service issues using company processes and
policies (escalations)
Managing a large team remotely (about 50 employees)
Coached new team members on service techniques and provided
scoring through quality assurance program
Promoting employees (employee of the month / year, employee recommendation, financial award, employee evaluation)
Taking care of employee documentation (timesheets, overtime,
holidays, etc.)Resolving customer service issues using company processes and policies (escalations) Managing a large team remotely (about 50 employees) Coached new team members on service techniques and provided scoring through quality assurance program Promoting employees (employee of the month / year, employee recommendation, financial award, employee evaluation) Taking care of employee documentation (timesheets, overtime, holidays, etc.)