Position: Customer success
Category: Support
English level: fluent
Years of experience: 8

Increased customer lifetime by building brand loyalty.
A multi-lingual, well-mannered, fully aware of multicultural issues, team player, committed to providing high-quality support and excellent problem-solving skills to all organizational levels
A clear communicator with people from all professional and social backgrounds
A quick learner and organized professionally skilled in planning out tasks and details to achieve the project goals 

 - Diagnose and troubleshoot technical issues, including account setup
 - Develop customer-facing documentation and knowledge base articles for both customer base and internal support use
 - White Label Domain program
 - API support
 - Custom SSO setup
 - Google / Facebook application setup
 - Create and arrange e-mail newsletter deliveries
 - Escalate unresolved issues to appropriate internal teams (e.g. RnD)
 - Maintain jovial relationships with clients
 - English, Ukrainian, German, Italian
 - VIP accounts management
 - Partner accounts management
A strong and friendly team, good salary rate, the ability to grow with the company and learn
no Sales