Position: Technical support specialist
Category: Support
English level: pre
Years of experience: 4

I came to IT with almost no work experience. In 4 years I mastered a new profession and grew to the lead specialist with 2 people. Thanks to me, a full-fledged knowledge base of Confluence has appeared. I helped increase the team, even hiring employees, and conducting interviews. I promoted the replacement of technical equipment in order to keep top-notch performance.
For 4 years as I worked in an IT company as a lead technical support specialist. I was involved in the administration of MS Windows Server, installation, configuration, administration of MS SQL Server, as well as installation, and administration of 1C databases (file and server).
I have experience with VMware ESXi. I also was configuring equipment (Atoll cash registers, barcode scanners, acquiring terminals), and was installing and configuring web servers (IIS, Apache).
Worked with Confluence, Jira Service Desk, AD, and Zabbix. I trained the company's employees and wrote technical documentation, set tasks for developers, and communicated with customers.
I like it when there is a constant flow of technical tasks and no time for boredom. I wouldn't like continuous communication on the phone and night shifts. I am a meticulous and punctual person.