Position: Project Manager/ Program Manager/ Delivery Manager
Category: Project Manager
English level: fluent
Years of experience: 4

- Successfully onboarded, maintained and completed 50+ projects
- Expanded program team from 15 to 27 specialists
- Set and optimized presale procedure
- Successfully reorganized and tuned existing projects
- Improved overall quality of the team by more thorough recruitment, onboarding and training
- Organized work breakdown structure for compliance projects and identified trackable milestones to improve project schedule and organized delivery
- Set internal infrastructure for the team for time, documentation and project progress tracking purposes
- Improved communication with existing clients which enhanced their understanding of the projects process, schedule and both sides’ expected input
- Created several long term service proposals for existing clients which were positively accepted
- Managing a full cycle of the compliance and QA projects from onboarding to maintenance
- Identifying project schedule, budget, team, deliverables and scope according to clients’ needs, preparing proposals accordingly
- Facilitating communication between project and client’s team to better understand next objectives and avoid delays
- Leading the client through the whole project process, conducting regular meetings to stay on the same page and improve client’s experience
- Using cross-selling and upselling to boost value of clients services
- Conducting regular meetings with project team, monitoring overall progress and assisting with resolution of blockers
- Creating a portfolio of client accounts and monitoring ongoing activities
Не розглядаю позиції Sales