Position: Implementation specialist
Category: Support
English level: fluent
Years of experience: 11


I am 35 years old guy who realized just a few years ago that I love communicating with clients. I always knew I loved the IT field and I am content with my career path so far but adding that extra since 2019 was something I was missing. The relationships. Building the relationship with clients, gaining their trust, understanding them, realizing and overcoming cultural or language differences, finding a common language between dev and business teams, and translating the requirements/requests into technical language. These are all the things that added pleasure for me to my daily work. I love and respect my clients, I do not coke-can, and try t to do everything for my clients that is possible. Always going the extra mile for my clients sometimes landed me in trouble. I have never done, will never do, and probably won't be able even to learn how to do quantity over quality, I am a quality guy (pun intended). I love when my clients love me and trust me blindly, and because of that trust, I can not compromise the quality. I have OCD so when working on the issue even if a simple "update table set XX = YY" solves the ongoing problem I can not close the case. I have to figure out: why there was XX, where it came from, whether can it happen again, how to permanently prevent it, etc. I do have slight time management issues (one of my biggest pros and cons being too honest) but I still manage to finish the job on time and keep client(s) happy and satisfied.
meeting new people, learning them, figuring out what they like, how they talk to communicate, what they mean, how to please, how to not anger/upset them, these are all the things that I realized I liked in my job for the past 4 years that I have been working in Customer Success department at my current workplace (apart from SQL and XML of course).