Position: Junior email marketing manager
Category: Marketing
English level: fluent
Years of experience: 2


Mar. - Dec. 2020 - Customer Support Team Lead (SupportYourApp, Email & SMS automation e-commerce marketing product, B2B SaaS)
    • 12 support agents team management (24/7 chats/emails)
    • supervising Key Accounts/sensitive customers and troubleshooting complex issues: deliverability, segmentation discrepancies, email editor and automation workflows setups; 
    • working with 1-star reviews and customers' feedback;
    • reporting to CustOps/Devs teams;
    • hiring, onboarding and training newbies;
    • KPI-management;
    • scheduling; team-building organization
Aug. 2019 - Feb. 2020 – Additional Supervisor (SupportYourApp)
Oct. 2018 - Aug. 2019 – Customer Support Representative (SupportYourApp)
Aug. 2017 - May 2018 – jewelry store administration (11. Silver Space)
    • cooperation with contractors;
    • social media management and content creation;
    • offline and online sales

Skills
    • understanding of KPI metrics: conversions, OR/CR/CTR, unsubscribe and bounce rate;
    • deliverability and warm-up process management;
    • segmentation and personalization skills; 
    • automation workflows setup;
    • knowledge of CAN-SPAM Act/TCPA/GDPR requirements;
    • strong problem solving abilities and analytical skills;
    • basics of HTML/CSS; 
    • basics of digital and social media marketing;
    • graphic design and copywriting skills;
    • 1C, Adobe Illustrator, Adobe InDesign, Intercom, Salesforce