Position: Customer support
Category: Support
English level: fluent
Years of experience: 2


Virtual Assistant
from 09.2020

Managing emails, scheduling appointments, meetings, and travel arrangements.
Providing customer service and support.
Conducting research and providing analysis on various topics, including industry news and market trends.
Basic data entry and record-keeping tasks.
Handling confidential information, subjects, and documents (NDA is a must).

Logistics Team Leader
from 01.2020 to 08.2021
Bonami, Prague

Managing, coordinating and training a multinational team of 10-50 people, including day-to-day responsibilities distribution, duties assignment, shift planning, and communicating in 4 languages.
Analyzing logistics data and statistics in order to optimize logistics processes, enhance efficiency, productivity, and reduce costs.
Conducting regular performance evaluations of team members and providing immediate feedback and guidance.
Administration job, reporting bugs, 5S, warehouse optimization, fixing equipment mistakes (PC, scanners), resolving customer complaints, ensuring timely delivery of goods.
Inventory management, implementing quality improvement processes, writing manuals, guides, presentations (MS Office, spreadsheets), etc.

Farm/construction worker
from 06.2017 to 10.2019
Pistra Oy, Finland

Working 8-12 hours per day in different kinds of environments, such as indoors, noisy, outdoors, hot, cold, and windy.
Harvesting and planting various crops, including fruits and vegetables.
Operating farm equipment.
Operating power tools.

Working as a construction worker on a number of residential projects.
Communicating with customers.
Designing and installing hardscapes.
Maintaining trees and plants.
Operating landscaping equipment.

Research writer
from 10.2015 to 07.2017
Livingston Research

Academic research writing, book reports, movie reviews, analytical papers in such areas of expertise as psychology, history and anthropology, languages, philosophy, literature, architecture, biology, chemistry, finance, international economics, law, business and management, life sciences, etc.

Dropshipping partner
from 11.2015 to 05.2017

Setting up and running an online store, including creating a website, landing pages, and optimizing product listings.
Marketing and advertising, including market analysis, writing advertising texts, social media marketing, and paid advertising.
Customer service and support, answering questions, managing returns.