Position: Support / Customer Success Manager / Customer care
Category: Support
English level: fluent
Years of experience: 4


Currently, my working experience in Customer Care field is more than 3.5 years. I have been working on different projects, where each requires a unique approach and different set of aptitudes. To be specific, my experience includes work in two outsourcing companies and one IT product company. 

I do have great understanding of what Customer Care is and able to get the main point of client's need. 

If we are talking about so-called technical experience, I did work with Jira, Confluence and Freshdesk. 

On the current position, I developed my skills as strong L1 Support due to daily communication with different engineers (operations, data analysts, QA etc) and handling tickets which includes technical information needs to be sorted out among appropriate already mentioned teams.

I also possess strong communication skills in English, which allowed me to provide excellent customer support to both North-American and European customers via phone calls, tickets and chats.

I am highly client-oriented. Always eager to learn a lot and develop new skills on a new position. Furthermore, great team-player.