Position: Customer Support Representative
Category: Support
English level: basic
Years of experience: 6


Hello, my name is Alexander.
I am a customer technical support specialist with 6 years of experience.
Communication and solving problems with users took place on the UserEcho service and social networks such as Facebook, VK.
Help and user support performed verbally in Russian, Ukrainian,  English A1 and many other languages of the world.
Within the support service, I was responsible for supporting users of the company's products, such as Ummy Video Downloader, Savefrom.Net website, Savefrom.Net helper, Televzr.
I dealt with cases of different complexity, starting with simple text instructions, ending with solving or finding a problem through Team Viewer, and further forwarding the information to the developers and product manager.
On a typical business day, I handled an average of 100 hits from users.
Hobbies: cycling, watching great movies, listening to music.
I want to find a promising company in which it will be pleasant to work and develop.