Position: Customer Support
Category: Support
English level: fluent
Years of experience: 3


- 3.5 years working as a Customer Care Representative and Personal Client Manager - сonnected to Project Management - worked with both clients and contractors
- Provided timely technical support to customers on the phone, chat, email
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Assisted with the placement of orders and refunds
- Analysed customer data to improve customer experience

- Effective interpersonal and creative thinking skills
- Strong team player