Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 0


Print Operations Manager

Print Operations Manager manages a high volume of assigned jobs from order management to
sandbox testing ensuring business intent is accurately communicated for successful outcomes
across multiple teams. Accurately completes daily assignments under strict deadlines in a
high-volume high capacity environment.

Duties:
 Make sure the printers keep their SLA
 communicate with printers about delayed orders
 make sure that the customers are informed about any issues via region managers
 monitor the general dashboard on delayed orders, and contact the printers, if no
response - assertively seek direct contact with the printers via phone or online meeting
to make sure that the orders will be shipped within SLA
 сreate internal Wiki and external website documentation on the daily processes and
platform updates

Customer support specialist
JUNE 2022 - OCTOBER 2022
- Supporting customers via chat and email
- Tickets processing
- Communication with Tech, Product, Marketing, and Sales teams
- Identifying and escalating priority issues
- Ensuring customers' satisfaction
- Working with Hubspot, Monday, Slack, Freshchat
- Experience in B2B
- Writing knowledgebase articles

Business training on working with clients
2 weeks
- Establishing communication with the client.
- Building long-term relationships with the customer
- Business etiquette

Newfire Global partners, Talent Sourcer
October 2021 - April 2022
- Sourcing of potential candidates through LinkedIn, Turbohuring, Windness, GitHub
- Working with ATS CleverStaff, Ceipal 
- Presentation of potential candidates for the position of company representatives 
- Edit CV in Canva

iT Recruitment Agency - "Sunvery", Recruitment Consultant 
September 2021 – October 2021 
- Sourcing of potential candidates through LinkedIn
- Working with HubSpot databases, CleverStaff 
- Presentation of potential candidates for the position of company representatives 

HEGELMANN TRANSPORT UKRAINE LLC, International Transportation Manager 
October 2020 — December 2020 
- Responsible work with THE precious goods 
- Time management, personal discipline, stress resistance, logical thinking, analytical mind 
- Conducting business correspondence with international representatives in a foreign language 

PE "Lviv Croissants", Cashier-wagon 
August 2018 — September 2019 
- Maintaining financial statements and paying salaries 
- Working with a large flow of THE customers 
- Working with the 1C system
I am eager to contribute my skills, knowledge, and enthusiasm to the team. I am excited about the opportunity to learn and grow professionally. Collaboration and teamwork are important to me, and I look forward to building strong relationships with my colleagues. I am adaptable and know exactly how to use my problem-solving skills to find innovative solutions.