Position: Front-end developer
Category: JavaScript
English level: upper
Years of experience: 1


Freelancer
2022 – 2023
•Worked as developer on different projects with using HTML, CSS, React
for creating new SPA and improving existing ones.

Nexus Uniqum
Team Leader of CS department
2019 – 2022
•Coordinated and managed daily operations of the customer support
department, ensuring efficient functioning and a high standard of
customer service.
•Provided mentoring and training to new team members, ensuring swift
and high-quality integration into the work processes.
•Established and tracked key performance indicators (KPIs) for the
team, such as response time, service quality, and customer satisfaction
levels.
•Collaborated with other departments within the company to address
complex issues and streamline processes.
•Generated and analyzed reports on departmental performance,
identifying strengths and weaknesses and developing action plans for
continuous improvement.
•Resolved challenging cases and conflict situations, ensuring top-notch
service quality and customer satisfaction.
Customer Support Representative
2018 – 2019
•Providing outstanding customer support through various channels,
including phone, chat, and email.
•Processing client requests, collecting, recording and systematizing
information from clients in the CRM system.

Livingston Research Group, Customer Support Representative
2018
•Responsible for maintaining a high level of professionalism with clients
and working to establish a positive rapport with every customer through
client’s journey on the platform

IMS-Ukraine (Academic Assistance Agency),
Customer Support Representative
2017 – 2018
•Assisted clients with their queries regarding billing information, order
placement, trouble shooting

Consulting Center Pro (FX trading company), Sales Manager
2016 – 2017
•Successfully executed cold calls, effectively introducing and promoting a
wide array of company services.
•Cultivated enduring customer relationships through outstanding
communication skills and adeptly handling inquiries.

ESCO (Telecommunication Company), Sales Manager
2015 – 2016
•Effectively conducted cold and warm calls to customers, presenting a
wide range of telecommunications services