Position: Customer Support Specialist/Head of Support
Category: Support
English level: intermediate
Years of experience: 4


More than 4 years of experience in the field of support, 2.5 years as the head of customer support service. I can be in any chain, from an ordinary customer support operator(specialist)  to a head of support, I have experience in managing a team of more than 10 people, establishing work processes, building integrations, creating a working atmosphere in a team, motivation systems, KPI systems. Working with different chat systems. Building a successful team whose main goal is a satisfied customer

Management
Can be a lead of a group for 10 people and organize it for performance work. 
Can create integrations for projects
fast learner
scripting
work with chat systems
work with integration systems


Communication
 With my experience I can quickly find and resolve customer problems. We focus on customer satisfaction and product value
Have experience in training new features for the support and sales team. (Prepare documentation and provide needed trainings focused to work with new systems
Know languages(english, russian, ukrainian)
IT:
Experience in OS Windows:  WinXP\7,8,10\ Windows Server 2003\2008\2012\2016
Experience in Online and offline services: MS Office, Google Sheets, Google Forms, Coggle.it,  Zapier, Automate.io
Work with the Intercom system.
Experience in CI\CD:  Jenkins, Teamcity
Work with bug tracking system: Zendesk, JIRA, Jira service desk, Gorgias, Helpscout, ManyChat, LiveAgent