Position: Account Manager
Category: Sales
English level: fluent
Years of experience: 3

- Led interdepartamental contractual processes with top global multinational IT and Messaging Companies;
- Applied practice of Customer Success Management (first launched);
- Increased the customer retention rate and company’s revenue growth by intensifying the process of software integration and making it’s less time and efforts consuming for customers;
- Preventing closed lost projects by changing the concept of product integration;
- Developed a protocol for software integration and launch of the new clients, which was taken as a basis for the new company policy;
- Awarded "Employee of the year"
Global Enterprise Relations Manager in Messaging Technologies
Responsible for worldwide sales support, commercial and technical launch of new clients, development of the existing clients, daily partnership maintanance, contractual process

Customer Success Manager ERP Software:
Developement and primary launch of the CSM approach
Business Analitics, Software Implementation & Integration, Technical Trainings & webinars for clients management, upsales
Standard European working schedule