Position: L2/L3 Technical Support specialist/Engineer
Category: Support
English level: fluent
Years of experience: 5

During last 1.5 years I was able to grow from L2 to L3 support and develop my technical knowledge, soft skills, escalations management, key accounts management, trainer role and much more that we could discuss during the interview. Looking forward to hearing from you!
2.5 years of Technical support experience in a small IT consulting firm that works in Forex and Crypto industry.

Main Responsibilities:
- Provide day to day technical support to our clients via chats and tickets in Jira and Bitrix24.
- Troubleshooting of all the types of issues that Forex/Crypto broker can face.
- Configuring and support of MT4 (Meta Trader 4) and MT5 (Meta Trader 5) servers. Experience in work with Windows Servers and Linux based cPanels.
- Close cooperation with all Software providers that offer their services to our clients.

Company Website:
- Monitoring WordPress website. Providing changes on request.

Project Management:
- Web projects like landing pages and Ad pages.
- Cooperation with UI designer and Front-End developer.
- QA for these Web projects.

1 year of work in product company - Level 2 Technical support Consultant:

Responsibilities:

Technical support of English speaking customer from EMEA region by responding via CRM and phone.
Resolving of C# based software performance, installation, configuration issues. Resolving of networking issues. Working with SQL Server installation and troubleshooting, backup and restore of database in automatic and manual ways. Configuration of Windows based machines, Windows Server and Virtual machines. Resolving of BSOD issues on Windows based machines. Analysis of Windows Logs.

Hardware - testing, cross-checking, configuration.

Key Account Management - Direct support of valuable customers, providing updates, monthly meetings.

Other responsibilities:
New-comers on boarding and training. Knowledge base articles writing. Stand up meetings hosting. Knowledge sharing with the team. 

6 month in L3 Technical Support Role

Responsibilities: 
Solving advanced issues, escalated by 2nd line.
Manual software testing and reporting bugs in Jira and Bugzilla.
Close cooperation with Dev and PMs on escalations or feature requests.
Conducting of internal trainings.
Performing of performance review of L2 support.
Looking for ability to develop myself as Level 3 Technical support Specialist/ Technical Support Engineer in European on US based IT product company with different types of products. 

Would like to avoid providing the Technical Support via phone calls and online chats.

PE Group 3 management and accounting. Medical Insurance, Standard EMEA work schedule. Comfortable office. Ability to learn and develop myself for future career growth in Tech Support engineering or DevOps field.