Position: Customer Support Executive
Category: Support
English level: upper
Years of experience: 5

I have completed long-term tasks and goals, such as creating a Knowledge base, FAQ base, process guides for the team, and manuals for newcomers. I was involved in setting up new processes for the team and assisted with audits. I have experience interviewing people, writing candidate qualification feedback (conducted 15+ interviews), and mentoring newcomers (onboarded 5+ people). In my previous position, I was a team lead for a team of 5-7 people).
Hi there,

I have worked for an IT company's educational domain for the past 4 years. Being involved in regular ad-hoc customer support projects and tasks, I gained effective 5+ years of customer support experience. It includes B2C and B2B Corporate support. I have excellent interpersonal and customer care skills and am good at long-term relationship-building with customers and teams. My work style is a proactive, responsible approach to tasks, delivery focused, assuring accurate record keeping. I have a solid ability to meet deadlines, set priorities, and work calmly under pressure.

My primary responsibilities are ensuring customer requests are resolved effectively and meeting SLA. It includes user management, learning system administration, troubleshooting, and escalating issues to the respective department. 
I solve around 332 tickets per month and maintain an average 98.9% customer Satisfaction rate.
I'm a confident Excel user as I prepare customized reports regularly for the customers and maintain the team stats. I write meeting notes and create presentations for the weekly meeting.

Recently, I started studying Python and plan to finish my course within the next couple of months. This new knowledge should bring me a more technical background to assist with a more extensive range of tasks in my new position. 

My current work environment includes the following services: 
MS-Office (Excel, Power Point, Share Point, Visio)
Docebo, SCORM Cloud, SalesForce, Zendesk, Zopim, API (for LMS), Auth0, Mailchimp;
Dropbox, Stripe, Trustpilot, Monday
I'm not interested in Sales positions.