Position: Customer Support Agent / Team Lead
Category: Support
English level: fluent
Years of experience: 2.5

Cerifications:
1.The Project Management Course on Udemy by 365Careers
2. Practical Project Management worked example using Gantt Charts, PMI, PMP, APM by Chris Croft
Hi everyone!

As of now, I have 2.6-year experience working as a customer support engineer in Ciklum for the Powtoon company. 

Throughout this period, I've been improving my communication skills on a daily basis, both oral and written, handling internal communication within a company and external with business customers. Besides, I developed the problem-solving skills, as this is what the sphere of IT support demands. 
Learning how different teams interact within an IT company - is another crucial skill that I acquired, as I frequently had to interrelate and negotiate with the DevOps, Product, CGA and other teams in order to solve some problems and achieve the specific goal.

Previously, I've worked as a teacher for 3 years. It also helped me to develop strong communication skills, to improve my planning and organizing skills. Besides, I learnt how to find a specific approach to customers in order to build long-term collaboration.