Position: Customer Support Representative
Category: Data Analyst
English level: fluent
Years of experience: 0.5


At the moment I am open to new career challenges in customer care or in an alternative field where my skills could be handy. 

I have over 1,5 years of experience as a customer support representative for one of the major German retailers. My main responsibilities included:
- Responding to customer requests via email in German and English while maintaining positive customer relations and satisfaction;
- Identifying customer needs and assisting them with orders, payments, shipping, refunds, online store issues, etc. in an empathetic and efficient way;
- Reporting problems and errors, working with the German back office team.

After a while, I was offered to take on a new responsibility, so I analyzed (coded) thousands of free text responses from customer feedback surveys. I also learned fundamentals of SQL and am always eager to learn new skills for my further responsibilities.