Position: IT service manager
Category: Lead
English level: intermediate
Years of experience: 2

I was promoted to Team Lead after working as system engineer in outsorcing progect in British American Tobacco. During year I was promoted to IT service manager. I finished ITIL v.3 Foundation, PMBOK 4th Edition Base Course.
Supporting and optimization IT infrastructure (ITSM)
Control IT services quality (SLA, KPI)
Manage the elimination of incidents
Management of the removal problems
Implementation of plans to improve the quality of service
Contractor Management
Assessment and analysis of service level reports
Training; Accounting of inventories
Reporting; Work with IT budget
Tendering activity for equipment and services