Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 5

Working according to provided SLAs and increased KPIs.
Participated in the development of the SaaS project from the scratch.
Clarifying and working with requirements for stakeholders.
Mar, 2019 - Aug, 2021
Dnipro
Senior Technical Support Specialist at Luxoft
Key responsibilities:
 • working with ticket systems (Service Desk based on Jira) to troubleshoot
technical issues
 • identify problem areas, and add them to a tracking system (based on
Jira)
 • working with Oracle and database, CRUD data
 • creation of the documentation
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Aug, 21 - Aug, 22
Dnipro
Support Specialist/QA Engineer ar Ardas
Key responsibilities:
 • working with ticket systems (Monday.com and Jira) to troubleshoot
technical issues
 • communication with customers to quickly get to the root of their problem
 • talking customers through a series of actions to resolve a problem
 • testing and evaluating new features
 • plan the process of testing
 • writing test cases and check-lists
 • identify problem areas, and add them to a tracking system (based on
Jira)
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Aug, 2022 - Present
Dnipro
Business Analyst at Ardas
Key responsibilities:
 • Collection and analysis of the information provided by customers or
stakeholders.
 • Clarifying business requirements.
 • Requirements prioritization.
 • Preparing and conducting demo presentations.
 • Creating and supporting documents to the last actual version.
 • Making mockups.
 • Participated in the development of the project from the scratch
 • Prepared RACI matrix
 • Prepared CRUD matrix
 • Prepared ERD diagrams
I'm seeking a job with clear processes and roles and responsibilities in the company.
I'm seeking the place with people with the same interests and people which is ready to work for result and in one main goal - to delivery the maximum efficiency to end users.