Position: Customer Support
Category: Support
English level: fluent
Years of experience: 2.5


I was holding the position of configuration analyst on an accounting program project and my responsibilities were:
-	Programming and configuration of  complex accounting application for employee`s business trips through Java and Drools technologies ;
-	Providing technical assistance to customers with system setup through work cases and internet calls in English and French languages.

I have worked in a team of 20 specialists, which ensures smooth configuration for all of our customers. I have worked with such big companies as Coca-Cola, Renault, Fujitsu, Ryder, etc., and successfully accomplished technical tasks of different difficulty. Customer’s satisfaction is a priority for me and I have learned to find solutions in situations that require quick actions, customer approach skills, and good knowledge of the system.
I want to grow further in the Customer Support sphere and take on more responsibilities. I am looking forward also to some challenges in the work. I am not interested in purely technical or repetitive work.