Position: Product manager
Category: Product Manager
English level: fluent
Years of experience: 8

Not good at pulling the wool over the eyes ))

Good at work and results.

Would be glad to discuss my experience, achievements, and skills.
Head Of Customer ServiceHead Of Customer Service
RVA Fintech Solutions · Full-time
Oct 2022 - Present 

Setting up Customer Support Tools & Support Department ( Responsibilities described in previous jobs );
* Analysis of financial market trends and competitors;
* Communication with international TOP clients.
* Understanding and representing user needs;
* Cooperation with different departments/teams such as Affiliate, Anti Fraud, and Billing;
Content, Finance, IT, Marketing, Product, and CEO.
* Describing requirements and assigning tasks to design and development
teams;
* Discovering new tools, features, ideas, and ways of their implementation;
* Defining a vision for a product;
* Prioritization ( Close cooperation with Product/Project Managers );
* Process Setup and Automatization( Scripts, Flows, Instructions, Descriptions );

Head Of Customer Service / Product Manager
NDA ( Crypto ) · Full-time
Jan 2022 -June 2022
Kyiv, Ukraine

Head Of Customer Service / Product Manager
Aurora Technologies LLC · Full-time
Apr 2021 - Jan 2022 
* Clients' activity analysis
* Understanding users' needs, suggest areas of improvement and new features based on collected data and research
* Analyze financial market trends and competitors.
* Analyze business metrics to improve product monetization and retention
* Work in close collaboration with Analytics, Billing, Development,
Design, Marketing, Product, Project, SEO, and QA teams.
* Define the department & product strategy and roadmap
* Process automatization and workflow in different departments. FAQ and Documentation
* Communication with international clients via chat, tickets, and emails;
* Cooperation with different departments/teams such as Billing, Content,
Finance, IT, Marketing, Product, and SEO;
* Discovering new tools, ideas, and ways of their implementation.
* Fraud risk management.
* Follow up on service complaints and provide feedback/solutions to clients;
* High rate of customers' and company's issues resolution;
* Maintaining a schedule for the department (24x7).
* Monthly training, tests, and meeting with the team.
* Presales/sales;
* Searching and hiring new customer representatives.
* Setting up goals, tasks, KPIs, OKR, and conducting them to their logical conclusion;

VIP Retention Manager
NDA ( Gambling ) · Full-time
Sep 2020 - Apr 2021 

Head of Customer Support Department/Product Manager
DeveluxDevelux
May 2016 - Sep 2020

Customer Support Supervisor
Boosta Ltd
Mar 2015 - Apr 2016
I will appreciate the opportunity to discuss my competencies and the specific needs of your company.