Position: Customer support/VIP manager
Category: Support
English level: upper
Years of experience: 1.5


In overall my work experience in Gambling industry is 1.5+ year. The position of Customer support manager was the beginning of my career and it started with work experience in Bets.io crypto casino.

Main duties:
- timely response of clients' requests; 
- providing high-level customer satisfaction;
- solving complex cases; 
- using outstanding communication skills; 

Advanced user of SoftSwiss platform and Zoho CRM.

After a few months working on Customer Support manager position I was promoted to Supervisor of Support team and worked with following projects: Bets.io, 0xbet, Betibet, Zotabet (hybrid: casino + betting).

+6 people team management:
- creation of working regulations and workflows; 
- creating and managing KPI reports; 
- developing and creating chatbot; 
- training of new representatives of the Support Service; 
- introduction of new aspects of the Project's manager duties; 
- conducting negotiations; 
- TG channel and management;
- assessing the level of work of specialists.

Advanced user of Zoho, Livechat CRMs and SoftSwiss, TrueLable platforms.

My current position is a VIP manager in online casino with sportsbook. 

 Duties:
- B2B;
- working with personal database of VIP clients; 
- providing personalised assistance and solution for any client issue; 
- creating and providing VIP users with individual offers based on their performance to increase retention and NGR of each individual client or created segment; 
- creating and using sales tactics to reactivate VIP clients. 

Advanced user of OmniDesk CRM and TrueLable platform. Experience with data analytics tools (Power BI)

Working with projects: JustBit, 0xbet, JungliWin, TrueFlip.io, TrueFlip.com, Emojino, LuckyNova.

I communicated with customers mainly from the Europe, Canada and India. All communication have been providing in English.

At the current moment, I'm looking for a remote job as a customer support, VIP manager or Support Team Lead.
However, I'm aslo open to new vacancies and opportunities. Ready to learn something new.