Position: Head of Support
Category: Support
English level: fluent
Years of experience: 4

Recently working for a start-up, which involved many areas not only Support, my biggest pride was to build a full team, procedures, documentation, processes, etc.
Currently working in a Product company, as Head of support, (for the past 2 years). I have many years of experience in customer relations management (managing teams up to 20 people), for Tier1, Europe, Latam markets. I have experience with building teams from scratch, creating support standards, manuals, ticket system integration etc.
I also have experience with process improvement, including design & implementation of CRMs , payment integrations and other client related processes.
I collaborate actively in product management processes, identifying user needs (internal client, end users), building logics & processes from scratch.
Communication and management are also my strong skills, I have been instructing teams as well as coaching individually, also teaching clients via webinars, conferences and similar.
Worked with: 
Jira/Trello/Google docs/Confluence/Zendesk/Freshdesk/Husbpot/amocrm / others.
I'm looking for a bigger challenge within support area, I'm trying to get to the maximum level of expertise within support areas, even when 90% of my experience for the past 7 years has been always team management, but I see this as an possible option to dig into Product management.  

I like working with pro-active teams, I'm a fast moving professional that is constantly pushing for faster and better delivery, the main factor that satisfies me at work is the delivery quality, and by effect, the lack of it is what demotivates me. 
What I look for? first of all an interesting product, and secondly a well organized or proactive team.