Position: Support Team Lead/Manager
Category: Support
English level: fluent
Years of experience: 6


2021-10 - Current
Integration Specialist at GeoComply, Warsaw

- Helping clients to integrate various services for various platforms;
- Updating procedures, training materials, and workspaces;
- Keeping track of 20+ projects and their flow;
- Technical communication with customers and escalations to development;
- Monitoring and conducting testing;
- Technical delivery.

2020-04 - 2021-10
Project Manager at TrackEnsure Inc., Mykolaiv

- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications. 
- Drove team success through shared vision and recognition of quality performance.

2018-10 - 2020-03
Technical Support Team Leader at GeeksForLess Inc., Mykolaiv
- Processed over 300 support requests weekly for technical assistance on a wide range of issues related to websites and emails.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed a team of 8 people, including 3 abroad, leading it to be the most productive team of the whole department.

2017-06 - 2018-10 
Technical Support Specialist at GeeksForLess Inc., Mykolaiv

- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas such as DNS, emails, and websites.
- Resolved 50 technical support inquiries per day.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.