Position: Customer support representative
Category: Support
English level: upper
Years of experience: 4


Сustomer support representative with 4 + years of experience in the IT-sphere.

- Working with US and UK clients;
- Highly experienced with Zendesk, MySQL databases, Jira, Transunion;
- Skilled in analyzing customer data;
 - Solving payment issues, refunds;
 - Reporting bugs to the development team;
 - weekly team meetings;

Language knowledge:  
English - C1
Italian - A2
German - A2

clear verbal & written communication skills;
thinking outside the box;
people-focused;
detail-oriented;
I want to avoid calls