Position: Customer/Technical Specialist, Customer/Technical Support Team Lead, Account Manager, Content Writing, Copywriting, Account Management.
Category: Support
English level: fluent
Years of experience: 3


During my work experience, I have been involved in various roles and tasks. Initially, I spent 2.5 years working as a customer support representative, where I interacted with customers, addressed their inquiries and concerns, and provided assistance to ensure their satisfaction. This role allowed me to develop strong communication and problem-solving skills.

After my time in customer support, I was promoted to an account manager position. In this role, I managed a portfolio of clients, maintained relationships with them, and acted as a liaison between the clients and the company. I utilized various CRM (Customer Relationship Management) systems and communication tools to effectively manage client accounts and meet their needs. This experience enhanced my interpersonal skills and taught me the importance of building and maintaining strong business relationships.

Following my tenure as an account manager, I transitioned into content writing. As a content writer, I created engaging and informative content for various platforms such as websites, blogs, and social media. I conducted thorough research, produced high-quality articles, and ensured the content was optimized for search engines. This role allowed me to refine my writing skills, learn about content marketing strategies, and develop an understanding of SEO (Search Engine Optimization).

Before my customer support and account management roles, I worked as a game presenter at Evolution Gaming. In this position, I hosted live casino games, interacted with players, and ensured a positive gaming experience. This role required strong presentation skills, the ability to engage with an audience, and knowledge of the games being presented.