Position: Customer Support, Account Manager
Category: Support
English level: fluent
Years of experience: 6


Copywriter
Sep, 2015 - Nov, 2015 
Writing articles and essays on different subjects (science, biology, economics, etc.,)
Making sure all works are done in accordance with Client's requirements.

Execution Manager at Delta Wilmar
Apr, 2016 - Oct, 2016
Arranging documents required for shipments.
Communicating with different departments in order to ensure all documents are issued in time and according to requirements of clients.
Communication with clients regarding document requirements and details of shipments.

Account manager at Continuum
Dec, 2016 - Mar, 2018
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing the bugs or client customization requests
Phone calls
Communication with accountants and other departments regarding client related questions


Middle Support Manager at Keepsolid, Inc.
Mar, 2018 - Nov, 2020
Communication with clients (tickets, live chats)
Forwarding reports to different departments regarding the issues with software or client specific issues
Phone calls 

Account manager at Continuum
Nov, 2020 - Dec, 2021
Communication with clients and customers (Tickets, Chats)
Reporting issues to the corresponding departments
Setting up tasks for fixing bugs or for client customization requests
Communication with accountants and other departments regarding client related questions
Making optimizations to the processes or routines performed on the position of account manager
Writing guides for clients