Position: Customer/Technical Support
Category: Support
English level: upper
Years of experience: 2


Online poker for 6 years (2013-2019)
-	Stress resistance;
-	Patience;
-	Manage and control my time;
-	Focus and work on the result;
-	Ability to adapt to any changes.

Zone3000 (Namecheap) → Customer Support Specialist (Concierge department) → March 2019 - May 2021
-	Multitasking (very often 3-4 chats at the same time and a lot of tickets), so I have processed thousands of chats and tickets;
-	Worked with different types of clients and programs (ticket and chat Kayako, Jira, Confluence, Asana, Trello, admin panel, etc.);
-	High level of stress resistance and empathy;
-	Huge responsibility (work with the clients’ personal data and funds);
-	Corporate culture;
-	Business communication;
-	Continuous progress and self-study;
-	Teamwork.
-	Almost every month, I received the highest number of positive customer reviews in my department.

Push (IT company) →  frontend developer  → September 2021 - April 2023
-	Worked on 4 projects with different teams and using the following stack of technologies: HTML, CSS, JavaScript, React, React Native 
-	Used a lot of tools and programs like Figma, VS Code, FileZilla, iTerm2, Jira, Trello, etc.
-	Also worked with Shopify and WordPress CMS
-	Improved a lot of ‘googling’ and problem-solving skills during this time, how to learn fast and be ready for anything