Position: Technical Support Engineer
Category: Support
English level: intermediate
Years of experience: 2.5

Certificate in the course "Fundamentals of JavaScript Programming
Customer Support Engineer | Dec 2021 - Present
Junior IT Engineer (IT Service Desk) | Apr 2020 - Dec 2021
- Infrastructure monitoring and reaction according to the documentation
- Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures
- Prioritizing and escalating incidents (when required) to the appropriately experienced technician
- 24/7 monitoring
- Tickets dispatching
- Performing documented daily routines and procedures

Junior System Administrator | Jan 2017 - Apr 2020
Private notary of notarial district
- System support of server base
- Creating new templates method
- Support computers and peripherals