Position: customer support
Category: Support
English level: upper
Years of experience: 1

I found a big shipper for our small company, found a way how to sell their loads quickly and we did a $10000 margin in a month. Successfully taught 10 people to be independent, sell loads, and do perfect dispatch in a month.
Wiserbrand - worked for half of the year as customer support.
The project was a vast American platform 1stopbedrooms, where we played the main role in the customer support branch. We handled everything from order status requests to disputes with VISA and PayPal. 

Landstar - freight broker, 1-year experience.
Worked with American customers, helped them to carry their freight across all  US, solved shipper and delivery issues, dispatched trucks, paperwork, etc. 

Hermes Logistics - dispatch, supervisor. 2 years.
Called American drivers, offering them dispatch services for %.
After I got 10 contracts, the CEO hired 10 people for my team and did good results.
Clear guidelines and expectations
    Training and development opportunities
    Supportive work environment
    Recognition and feedback
    Opportunities for growth
    Work-life balance