Position: • Head of customer onboarding • Сustomer service • Client relations • Localization •
Category: Support
English level: fluent
Years of experience: 4


- product onboarding for new customers and prospects (languages: Ukrainian, Russian, English, Spanish)
- customer support on technical and organizational issues
- management of the onboarding team for various markets (CIS, Europe, APAC, MEA, North America, Latin America): 10+ employees
- holding product webinars
- creating manuals, managing Help Center
- active colaboration with sales, customer success, product, marketing and development teams on processing customer requests and product improvements
- active participation in go-to-market processes
- product localization (11 languages)
- competitor reseraches