Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 1

I acquired certificate of achievement in the relevant soft skills in terms of customers persuasion and also a certified digital Marketer.
Completing the customer service function by cross-sell and up-sell products and services and ensuring customer's retention. In a bid to achieve that, I employ the use of CRMs tools and also bearing in mind of the KPIs. I worked as a support associate in making that the flow of inbound and outbound calls are monitored and followed by the correct procedures. In the areas of improvement, lead generation should be the core pivot.
A non-productive work environment is one of the things that I do not want. A place that doesn't foster career growth is definitely a No.