Position: Account manager/Community manager/Support manager
Category: Marketing
English level: fluent
Years of experience: 2.5

Held 60+ successful promo-campaigns aimed to increase brand awareness and grow social network communities on Twitter, Facebook, Telegram.
The total number of followers has increased by 30k.
Ratings on review platforms were significantly increased from 3,2 to 8,8 points. (out of 10)
Community manager passionate about social networks, customer care with 2-years experience of developing strong, long-lasting relationships between the company and customers at the international fintech project.

Duties:
- Creating and publishing content on social media (Twitter, Facebook, Reddit, LinkedIn, YouTube and others);
- Advocating for the company and instant working with feedback (monitoring and managing the company's mentions, handling negative issues, complaints);
- Moderating, editing and optimizing public pages on social media channels;
- Developing brand awareness (organization of promotions, coordination of promo publications, developing a network of brand ambassadors, networking with potential partners);
- Analyzing marketing campaigns in Google Analytics and Power BI.

Support manager:

- Communicating with customers in a timely and accurate way to fulfill their requests;
- Identifying customer needs and helping customers to troubleshoot and use the service's features;
- Analyzing and reporting product malfunctions to a product team;
- Providing coherent and clear updates on tickets in different tools (Freshdesk & JIRA);
- Working cross-functionally with the user, product, business development teams, and partners to resolve issues through issues analysis and problem management.
I am looking for a remote job related to customer care/social networks. Specifically interested in art and history.