Position: IT Support Administrator
Category: Support
English level: upper
Years of experience: 4


App Support/IT Support Administrator
Altara Credit Limited
07/2020 – 12/2022								 		Ikoyi, Lagos
Achievements
•	Created helpdesk tickets, troubleshoot, and resolve desktop issues.
•	Developed and tested new product offerings prior to release to assist development team in bug identification.
•	Resolved issues with systems, hardware, and telephones quickly and accurately.
•	Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
•	Installed, modified and repaired software and hardware to resolve technical issues.
•	Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
•	Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
•	Configured, managed and evaluated multi-protocol network elements for effective end-to-end communications.
•	Performed virtual machine provisioning, VM priority setup, and template cloning.
•	Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
•	Built databases and table structures following Altara credit architecture methodology for web applications.
•	Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
•	Managed systems and infrastructures by defining hardware requirements and planning storage capacity.
•	Used Trello ticketing systems to manage and process support actions and requests.
•	Configured hardware, devices and software to set up workstations for employees.
•	Performed tests of functionality, security, and performance of different workstations and devices.
•	Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
•	Keep track of all IT gadgets owned by the company.