Position: Technical support specialist
Category: Support
English level: upper
Years of experience: 4


QA Engenier
QA product for fault-tolerant work of virtual infrastructure
Working with Nutanix virtualization environment single-node and multi-node clusters, VMware.
Search and description of bugs troubleshooting systems reading logs.
 Creation and execution of test scenarios.
Creation of bug reports and articles related to product functionality
Working with ABC and Kubernetes systems
SENIOR SYSTEM ADMINISTRATOR
Administration and repair of personal computers. 
Local area network administration, Cisco, Mikrotik hardware configuration, adding and configuration of new users. 
Windows server configuration, administration, backup, recovery. 
Work with SQL database, reports, and queries. 
Monitoring and repairing of services and issues in the Network. 
Monitoring of user traffic using the Squid proxy server, QoS.
Technical support ENGINEER
Providing remote technical support; 
Handling and resolving English-speaking customers’ requests;
 Developing and mastering experimental troubleshooting techniques on the way of resolving unusual cases; 
Cooperation with the Sales department to resolve issues and consulting sales agents during the pre-sale stage; 
Working with Service Desk, Salesforce; 
Providing feedback regarding software-related issues;
 Communication with English-speaking customers view the chat, tickets, and phone;