Position: Technical support engineer
Category: Support
English level: upper
Years of experience: 3


Technical support engineer (L1 & L2) since 2019. 
-	Communication with customers in a timely manner through the ticket system (Zendesk, Jira), SLA;
-	Monitoring of the state of the client servers, services activity and network connectivity (Nagios alerts);
-	Analysis of log files, working with internal and external documentation to find solutions;
-	Following regular maintenance procedures, updating and creating documentation;
-	Working with database (MS SQL), creating SQL queries, DB researching;
-	Scripting: PowerShell and bash;
-	Mentoring new team members;
-	Close work with the L3 USA team.