Position: Customer support/Customer support supervisor
Category: Support
English level: upper
Years of experience: 3

I've been in the USA and Denmark as a student intern (1 year in each country). Improved my language skills with the native speakers. Another country relocate will not be a shock for me. I know the lifestyle of European and North American people, and I appreciating it and striving to reach it.
11.2017 - 04.2019 - UIA (Ukraine International Airlines customer support agent (incoming and outgoing calls).
Software used: CRM, Amadeus, Vici Dial, Zoiper, Excel, Google Docs, Cisco, Outlook mail, Google Mail, Flight radar.
05.2019 - 10.2019 - Fare Portal customer support for outsource "Simply Contact". Incoming calls line. North America market concierge service (largely airline flights via different air companies).
Software used: Vici Dial, Zoiper, Google Docs, Outlook Mail, Google Mail, Flight radar, Sabre, Amadeus.
03.2021 - 11.2021 - Bolt support team for outsource "Simply Contact". Incoming chats with Riders, Drivers, e-scooter Riders.
Software used: Vici Dial, Slack, Teams, Google Docs, Excel, Word, Outlook mail, Google Mail, Zendesk, Jira (Service desk). Knowledge base (internal and public), Zoiper, Promotional code generator, Internal Admin panel, Beehive, Waze and Google Maps.
12.2021 - present - Bolt support team lead. Team management, group results monitoring and each agent regular feedback for highest efficiency. Efficiency reports, creating new methods of the team work.
Software used. Vici Dial, Zoiper, Teams, Slack, Zendesk, Service desk, Beehive, PowerBi reports, Excel, Google Mail, Outlook mail, Google tables and docs, Word.

My goals - personal and professional growth as a project manager. Also, interested in team organization and efficiency improvement. Improving my negotiating skills.
Main rule of mine - all the work should be done with no any questions to me. If there are any questions - my work is not done yet.