Position: Head of Billing and Ops
Category: Other
English level: intermediate
Years of experience: 11

My main achievements are:
- I have provided recommendations for card processing requirements that the Ukrainian National Bank further implemented and which improved customer loyalty for card payments for all Ukrainian issuing banks.
- Implementation of Claim management and Client support unification that reduces the cost of the investigation.
- I've created a chargeback management software that reduces claim management time and costs.
15+ years in Payments, Processing, Billing and Fraud Management:
- card payments processing and implementation
- billing activities management
- Fraud, Refund and Chargeback management, proving  - strategies of improvement
- Increase transactions success ratio
- Diversifying payment methods
- Payment strategy implementation
- Customer support improvements
- Policies management
- Partnership relations
- Technical requirements development