Position: Customer Support Agent 1st Line
Category: Support
English level: intermediate
Years of experience: 1


I have been working as a Customer Support Agent in the gambling industry for a year. 

During the year, I improved my communication skills with customers. I also gained knowledge of working with gambling flows.

 I got acquainted with the KPI system, which allowed me to analyze work and improve results. I trained new agents and gained new experience in team communication.