Position: Customer Service Team Lead/Senior Customer Support/Customer Success Manager
Category: Support
English level: fluent
Years of experience: 6

Started my career as Customer Support Representative for FILMON TV Networks. 
5 months later has been offered to build and lead the Customer Support Team.
Achievements:
    • implemented  internal workflow for Customer Support Department
    • organized the communication process in a chain “customers-customer support representatives-development/technical departments”
    • established processes to efficiently onboard new team members 
    • established processes to ongoing product learning through training programs and knowledge base documentation
    • created (and constantly improving) an internal knowledge base documentation
    • effectively  attracted, trained, motivated and managed team members
I have an experience of 6+ years in Customer Support.
Started as the customer support representative and then have been offered to "build" the customer support department.
The first task have been the following: organise clear internal communication process and establish workflows for an effective communication with development/technical/QA teams. Implement internal documentation and develop F.A.Q. for customers. Attract,teach (and constantly improving)  and lead the customer support team (8 persons,international team)

As well as leading the team, I'm also responding to customer queries in the effective manner (using live chat and Kayako helpdesk). Working  with PayPal merchant dashboard and authorize.net merchant dashboard (working with orders, accounts, refunds). 
Providing development/technical team with an information about service failures and customer feedbacks.

I have been working with projects OVGuide and Battlecam alongside.

I would like to find an opportunity as the Customer Support Team Lead in a dynamic interesting project. However, I will be also interested in a startup, where I can start as a customer support team member and then grow up in this team.

I'm also thinking about switching to Customer Success department and develop myself in B2B
I would like to find an interesting dynamic project, with opportunities to grow up.
I do not wish to take over cold calls and support using calls.