Position: Customer Success/Onboarding/Support
Category: Support
English level: fluent
Years of experience: 4

Successfully built and managed a customer support flow from scratch as a Customer Support Team Lead at MyCointainer;
Wrote and maintained an effective knowledge base that improved customer satisfaction and increased the Trustpilot score by 0.5;
Trained new customer support team members and helped them become product experts at Koinly;
Managed over 4000 customer support tickets with a satisfaction rate of above 90%;
Managed over 20 national accounts, providing onboarding and education software as an Account Manager;
Answered an average of 100 customer support tickets per day with a high level of customer satisfaction as a Customer Service Agent at Teleperformance;
Took on various leadership roles, such as team leader, training assistant, and customer coordinator, at Teleperformance;
Translated documentation to provide local support in Russian & Ukrainian to English.
Hi everyone!

I bring over 4 years of experience in customer-facing roles, including 1 year as a leading role. I have a proven track record of building support flow from scratch, creating a knowledge base for internal and external purposes, and consistently maintaining customer satisfaction rates above 90%. Additionally, I have experience working cross-functionally with other departments to ensure customer programs line up with organizational initiatives.

I am fluent in Ukrainian, English, and Russian and am in the process of mastering my French. I also have a degree in Commercial Law and a certificate in Customer Services. I possess analytics, problem-solving, SQL, empathy, time management, and diplomacy skills, and I am familiar with CRM tools, including SalesForce.

I look forward to positions mainly in support/onboarding roles but would be thrilled to switch to sales positions such as account or success manager.