Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 1


Hello, my name is Olena. I’m from Kyiv.
I have 2 degrees: teacher of English and German languages (honors degree) and Master of Finance ( external mode of education). 
As for my work experience I`ve been working as a vice dean of the International faculty at KMU for the past 4 years. I am coordinating students during their studies and providing day-to-day support
I work effectively with the group of young learners and motivate them to achieve individual targets and accomplish certain tasks.
Also I participate in the development of strategic directions for the Faculty. My promotion to the vice dean position took place after the half a year of my work as a junior manager. Among my achievements are:
1.	Implemented measures to improve the educational process.
2.	Simplified part of the document flow.
3.	Improved the system of interaction and communication between the faculty administration and foreign students.
4.	Trained 3 new employees.


I have prior experience in sales and marketing as well.

As a person I possess such qualities as responsibility, discipline, flexibility, paying special attention to details and communicative skills.
I would like to apply for the position related to Customer support because I am sure that my relevant education and professional background allow me to contribute to the company even if I don’t have experience within its industry.
I won't be able to take night shifts