Position: 1st line IT support
Category: Support
English level: upper
Years of experience: 5

Migration of workstations from Windows 7 to 10 (1809), Migration of 15 Linux servers from Open SUSE to RHEL 7, writing procedures to fill the specific requests,
A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping Provided phone and remote desktop support to end-users. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company. Currently looking for a position to increase knowledge and learn.

Supporting all desktop IT Services including desktop PCs, laptops, office printing. Manage routine maintenance jobs, ensure that they are secure & reliable. Collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.

Duties at current job:
Responsible for diagnosing & resolving hardware, software & end users problems.

Acting as the first point of contact for all IT & technical queries.

Developing the infrastructure and systems to meet the company’s needs.

Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.

Tracking and releasing important emails from quarantine in Cisco IronPort.

Administration of Kaspersky Security Center

Cisco Unified Call Manager – multiple operations with corporate phones.

Traffic flow and URL block for users within the company via Palo Alto firewall.

Provide secondary support for LAN administration.

In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /Windows 7/10 &Microsoft Office

Create users accounts in AD and assign them to specific security groups.

Managing Windows Server Update Services and keeping track of full installation and troubleshooting of updates on PC, Laptops and Servers.