Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 6

Additional study: 
Pro Business School - Business Analysis course - 2018
Kharkiv PM con 2017
Kyiv PM day 2018
Kharkiv PM day 2019
Techstudio:
Apr 2019 - Feb 2020
- plan, estimate, control and report the teamwork; 
- prepare the product backlog; 
- facilitating daily and retro meetings
- prepare SRS, FRD, UML mockups, UX prototypes for Android Mobile and TV
- mentor QA interns
* the largest team: 6 people + inter-departmental collaboration

Sannacode:
July 2018 - Mar 2019
- preparing and defining project scope, schedule, budget, and resource plans jointly with the team (length, number of man-hours). 
- preparing, reviewing and approving all project documentation. 
- qualifying client requests, helping clients turn their ideas into a technical specification. 
- creating prototypes for websites & mobile apps; 
- writing detailed and summarized project progress reports; 
- working with stakeholders
- risk management.
* the largest team: 14 people.

Namecheap Inc: 
Marketing project coordinator
Nov 2016 – Nov 2017
- Managing marketing-related projects (including development, as a part): working on briefs, creating WBS, monitoring the project execution, perform project closure;
- Performing operations work
- Working with multiple remote teams within the department (cross-cultural communication)
- Creating and updating internal documentation and docs structure;
- Creating reports;

 Shift Lead
Apr 2015 – Oct 2016
-Providing general supervision of the shift to ensure all systems and processes are running smoothly;
-Organizing and managing the workflow on shifts, including balancing the workload;
-Ensuring productive workflow and comfortable working conditions for each CS Specialist on shift;
-Facilitating problem solving and resolving conflict situations;
-Being an escalation point for clients, determining and approving exceptions;
-Communicating with vendors upon clients' issues (when needed)
-Communicating customer feedback to the corresponding departments/staff in order to develop/update processes;
-Reporting and escalating issues and incidents;
-Creating and updating internal departmental documentation as required;

 Customer Support
Apr 2014 – Apr 2015
-Assisting clients through tickets, chats and over phone in billing-related issues;
-Communicating customer feedback to the corresponding departments/staff in order to develop/update processes;
-As
The new experience, new career opportunities. 
Product company is more preferrable.