Position: COO, Chief Customer Officer, Director Customer Services
Category: Other
English level: fluent
Years of experience: 10

A lot has been achieved in 10 years, of the most significant achievements I would note:
1. Created from scratch the Customer Support and VIP departments in the startup company, which included not only the search and training of the team, but also all the technical parts of the business. At the time of leaving the department had 30 employees and was not only able to cope with the expected workload, but was ready for unpredictable growth of requests at any time of the day
2. Achieved full automation of all processes related to Customer Support and VIP departments
3. Achieved % of active VIP users higher than in the market
4. Managed to achieve and maintain a low percentage of VIP players' churn
5. Systematized the work with VIP players, which subsequently gave a clear vision and very good results for the month
For 10 years of work in iGaming sphere I managed to get a great experience in Customer Support, VIP, Operations, Anti-Fraud directions.
I worked both with companies which have just appeared in the market and my task was to create everything from the scratch and also with the companies which have been in the market for a long time and my task was to improve or to revise already existing processes and approaches
I have successful experience of work with different markets: CIS, Тіer 1 countries, Nordic, India, LatAm and others.


At different stages and in different companies my tasks included search and implementation of technical solutions, creation and maintenance of related departments, auditing and consultant services. I was dealing with retention, support, sales on inbound and outbound channels, VIP approaches, loyalty programs, bonus mechanics, department strategies development.
At the moment I'm looking for a position in a company where I will have the opportunity to implement the experience I got before, where I will meet big challenges and be able to grow and develop together with the company.