Position: Account Manager/Customer Success Manager
Category: Sales
English level: fluent
Years of experience: 5

Work experience in Product and Outsource, Out-staff companies for more than 4 years
EU; USA market
English, Spanish - fluent (C1-C2)
•Own the customer relationship from onboarding, training, user-adoption, to renewal/upsell, cross sale;
• Manage about 200-300 customers;
•Implement research activities to analyze client feedback and monitoring new and existing project plans and executions for desirable results;
•Schedul trainings for all interested customers;
• Hold demos/trainings;
•Learn the customer’s processes, goals, and expectations from the moment they become our customer —by listening, asking questions and guiding the conversation;
•Monitor and communicate with customers in two ways: by direct conversation with customers by phone/meeting or emails;
• Initiate and suggest areas of improvement;
• Understand customer’s business needs, project success criteria and develop Individual Success Plan for each Customer;
• Stakeholders Management and Communication Management;
• Discover and Implement new Business Opportunities, aid accounts’ growth;
• Facilitate Business Review Sessions with Customers/ QBRs.