Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 1


I'm a service-oriented Customer Support Representative with experience of 1 year in communicating with clients via different means of communication: calls, live chats, and emails. I have strong computer skills in Word, Excel, Zendesk and Google Docs and deliver exceptional communication with keen attention to detail. Use multitasking and critical thinking to solve problems and produce satisfied customers. I recommended solutions to complex situations through research and critical thinking and escalated customers to the supervisor for enhanced support. Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions. Liaised with internal teams to resolve concerns, escalate issues, and serve as a company ambassador. Resolved customer complaints by distinguishing prioritizing and reporting technical issues. Monitored system performance to identify potential issues. I would like to enrich my experience and find a brilliant opportunity to develop my existing skills as well as gain new ones.