Position: Customer Support
Category: Support
English level: upper
Years of experience: 9


I have a good technical background, interested in new direcions, however, working with the familiar tools and processes are ok as well. 

G5 Entertainment (03.2019 – 03.2021)

Customer Support Manager

-	Communicating with customers via Zendesk system (tickets) in English and Russian languages.
-	Escalating issues to the Dev Tem (Jira)
-	Working with customer’s feedback.
-	Following the statistics on the issues.
-	Maintaining the F.A.Q. section.

DataArt (11.2013 – 03.2019)

Administrative Support Manager

Responsibilities:
-	Accepting phone calls from Europe, USA, and some other regions (in English and in Russian). 
-	Screening out phone spammers.
-	Assisting to HR/PR departments in maintaining of candidate database, working with vacancies, candidate researching, adding press-releases to the sites.
-	Communicating with site visitors in live chat.
-	Following the status of the servers.
-	Assisting to office manager in providing office comfort.

Zone 3000 (05.2012 – 05.2013)

Customer Support Engineer

Responsibilities:
-	Communicating with clients (from USA mostly) in live chat and tickets via Kayako Desktop.
-	Fixing technical issues in customer accounts
-	Fixing technical issues with domain names in control panel. 
-	Escalating issues of higher level to correspondent department.