Position: Technical Support / Support Manager
Category: Support
English level: upper
Years of experience: 3

I developed my soft skills as a member of BEST (Board of European Students of Technology / Lviv Hackathon project / was part of the HR and the IT departments).

I can honestly say I developed trust and cooperation with the project client and their end customers on each project I was on. For me, the best part of a job begins when you get to know people, rely on each other, and improve the project together.
I worked as a hosting technical support representative. Quick list of responsibilities:
basic debugging, WHM, cooperation with 
different departments, DNS setup, tickets/chats,

Then I switched to a support engineer position for a company with market research software, which includes support with JS scripts, email connectors setup, and troubleshooting issues in real-time.

I also have experience as a teacher (IT school for kids, basic HTML/CSS/JS/PHP) and part-time server administrator.
I do not consider offers with live chats/calls with end customers(tickets/L2/L3 only)
Night shifts can be discussed depending on the conditions.