Position: Customer success manager
Category: Support
English level: upper
Years of experience: 3


I’ve started my way to the IT world by doing small steps from being an agent of online 24/7 support. I have gained a great piece of experience by not only chatting with people and helping them to solve their issues but also by “hearing” them and their needs. This is where I got the understanding of empathy and how to apply it to know people better. 

It helped me to build a team of agents who provided top-notch support 24/7 and could act like human beings without bot scripts. I decided to move forward and became a customer success manager whose main goal was to provide additional value to customers. This period of time was the boosting one, as I wanted to be a part of the product, to deliver value, and to make people find their “aha” moment within our product and features. That boosted me towards the product management courses where I got to know each and every part of the process precisely.
I want to be a part of world-changing products, work with a team that is dedicated to the result, and motivated to release the project by all means. I prefer a dynamic environment, instead of a routine day-to-day work life where the next day is the same as the previous one.