Position: Technical Support Engineer / Technical Operations Engineer / Linux System Administrator
Category: Support
English level: intermediate
Years of experience: 4


Hosting Company​ (May 2015 - Dec 2018)
Position:​ Technical Support Engineer (full-time office/DC)
Responsibilities:
- Providing technical support to the clients via tickets in
WHMCS and Skype;
- Servers and services configuration and maintenance;
- Hosting infrastructure monitoring;

Hosting Company​ (Jan 2019 - Present)
Position:​ Technical Support Engineer (full-time remote)
Responsibilities:
- Providing customer service through Helpdesk and chat;
- Process and resolve clients’ technical issues;
- Servers and services configuration and maintenance;
- Clients’ infrastructure monitoring