Position: technical support specialist
Category: Support
English level: pre
Years of experience: 4

- King Danylo University
Bachelors in Computer Science & Engineering | 2014 - 2018
Technical support specialist/Call center operator
UTeam Ivano-Frankivsk | 10.2017 - present
Provided beneficial professional technical support to colleagues and clients on any hardware and/or software related issues.
Troubleshoot devices, updated systems, and provided excellent customer service, ensuring the all-time great client satisfaction.
Completed detailed reports, developed technical guides, and performed other duties as assigned by management.