Position: Customer Support|Account Manager
Category: Support
English level: fluent
Years of experience: 3


I worked in a "paper-writing services" company with German and English languages. I was the only employee who could deal with the German language so that I was responsible for:
- working with the customers (chatting, emailing, phone conversation) that have placed the order;
- checking the paperwork that the writer has provided us with;
- looking for the writers that could provide us with academic paperwork (the database was almost empty, so I was searching for them on my own on different freelance websites);
- and also checking the paperwork that the writer has provided us with.

I may say that I was the manager, the customer support representative, the success manager at the same time. The only thing I discussed with my manager - is a salary for German writers.
When my colleagues from the English sector needed help - I worked with general English orders.

Then on my other job, my main responsibilities were: 
- communication with the customers (chatting, emailing, phone conversation) and providing assistance in different areas (billing questions, technical issues);
- dealing with different departments (Moderation, Technical, Billing);
- helping our newcomers while their first months in the project (during and out of the shifts) and preparing them for the final test that takes place after the first working month.

And as an account manager, I worked in a company, that is connected with marketing and mystery shopping and my main responsibilities were:
- communication with the clients (emailing, phone
conversations, replying on tickets) and providing assistance in different areas (billing questions, technical issues, project features);
- dealing with different departments (Moderation, Technical, Billing);
- proving training sessions related to our system, teaching clients to deal with it;
- helping clients in upgrading their current marketing projects or making those projects from scratch.