Position: VIP manager, VIP team lead
Category: Other
English level: upper
Years of experience: 4


Experience:
-6 years in customer support in general
Including 4 years in gambling. Started there as a customer support agent (calls, emails, chats), --one year working with VIP clients as a VIP manager. I am familiar with KYC procedures (checked docs, approved withdrawals for the clients), and risk/fraud. 
Now working in an outsourced company,  which provides different kinds of services to the casinos (support, billing, VIP). Meaning we do have 9 different projects under different licenses and platforms. It all started as a start-up and I was preparing knowledge bases, and training for new employees, worked as a supervisor (project coordinator) before we gained some VIP players to work with. 
To conclude, I do know how the iGaming sphere works in general. I am not afraid of learning sth new and starting from the very beginning. I can work in a team, as well as, stay focused and cool-headed under the pressure:)