Position: Project Manager
Category: Support
English level: fluent
Years of experience: 11


Director of touristic agency «Your travel begins»
  Sept. 2016  – March 2022 
•	Definition of product marketing and sales strategy for a tourism product;
•	P&L responsibility, business-planning, financial controlling, conclusion of partnership agreements;
•	Managing sales in Ukraine and Europe;
•	Development partnership with travel operator in Erope, Asia and South Africa etc.
•	Organization of author's tours in the EU countries, Ukraine, Moldova, Turkey etc;
•	Reception of foreign tourists in the cities of Ukraine and organization of their recreation;
•	Launching and development of Retail sales in Ukraine; 
•	Booking applications in booking systems, directly from partners, taking into account the wishes of customers;
•	Checking and preparing the entire package of documents, insurance policies, vouchers, tickets, issuing visas and solving visa issues at consulates, submitting and verifying the documents necessary for the implementation of the ordered services; issuance of a package of documents to the customer; 
•	Full control over all stages of the implementation of the services provided;
•	Сoordinate and monitor compliance with quality standards for services provided;
•	Resolving customer issues, representing their interests before, during and after the trip and providing the ordered services; 
•	communication with management personnel and support service of various partner organizations;
•	 Delivering outstanding and personalized customer service to costumers and employees;
•	 Handling financial transactions; 
•	 Ensure the smooth operations of variety of chanels aiming for maximum efficiency; 
•	 Coordinate and monitor services of partners;
•	 Utilize logistics IT to optimize procedures;
•	 Plan and track service delivery according to customer requirements;
•	Communicate with travel service providers, tour operators, hotel chains, air carriers, passenger transportation, insurance companies, tour agencies and end customers, etc. to achieve profitable deals and mutual satisfaction;
•	Definition of training programs and manage employees’ development and training processes 
•	Planning of advertising campaigns and development of social networks;
•	Formulation of annual and quarterly business plan and presenting it to the management;
•	Key accounts (both dealers and end users, VIP) development and management.