Position: System administrator
Category: Sysadmin
English level: fluent
Years of experience: 7


Specialised in IT Hardware and Software Solutions, building high performance teams with good health, safety, and security. He is one with a keen understanding of industry standards that impact the workplace with a proven record of success in the Information Technology industry. Expert in Tech Support, getting solutions to challenging issue even when it needs to be researched. Good knowledge of Active Directory, Windows Servers, Microsoft Office365, Windows, Mac, Android, and other software solutions.

Remotely supported over 300 staff on IT related issues during the COVID-19 lockdown.
Delivering  IT face to face and/or Phone Support (PC break/fix, OS (Mac and Windows) support, IP phone support, printers, desktop applications)
Responsible for administering and deploying equipment and software solutions company-wide
Sharing in production of technical/support documentation for knowledge base
Troubleshooting all problem areas (promptly and accurately), along with providing end-user assistance.
Consistently met established SLAs when providing support for PCs/Macs, OS, phones, tablet devices, printers, and desktop applications
Working in cooperation with other IT Services groups, following processes and using provided tools to provide optimal support for employees.
Taking ownership of user problems and being pro-active when dealing with user issues, maintaining a high degree of customer service
Participating in activities of support and working with other IT departments to ensure requests are efficiently prioritised and completed within appropriate time frames & drive process improvements where needed.
Following standards for supported applications and workflows.
Managing workload with minimal supervision
Managed customers' expectations of support and technology functions to provide a positive user experience.
Installations, maintenance and monitoring of all Information and Communication Technology and Power installations and devices - Internet/Networks, Computer hardware and software troubleshooting, CCTV, Telephones, Printers, Access Controls, Internet Modems, Fire alarms, Routine inspection, and checks.
Part of a team that handled the Regionalization Project, which involved the deployment of 30 POS containers for MultiChoice Nigeria Ltd: VSAT, Solar, CCTV, IT Infrastructure.
Participated in the migration to a new engineer case logging platform Participated in the upgrade of the existing customer ticketing solution