Position: Technical Support Lead
Category: Support
English level: fluent
Years of experience: 2

Established and enhanced requests' processing procedures, time frames, information delivery methods, and correspondence style; created a profound and detailed knowledgebase.
Fluent English
Almost 2 years of experience in technical support including Team Lead position (1 year)

Project tracking software: Jira, Confluence, Zendesk, Microsoft Dynamics CRM.
Log monitoring tools: Graylog, Notepad++.
Remote control systems: TeamViewer, ShowMyPC, AnyDesk.
Management framework/ Diagnostic tools: PowerShell, Command prompt (cmd).
Debugging tools: Fiddler.
Database management system: Microsoft SQL Server.
Operating systems: Windows, Mac OS.
Fluent: English, Ukrainian, and Russian (both written and verbal).
Expecting to immerse into challenging projects where I could develop my professional and personal skills, preferably with a decent environment & friendly atmosphere within the team