Position: Customer Support or another position
Category: Support
English level: fluent
Years of experience: 2

Higher education, KNEU — marketing.
Experience as a technical support specialist, chatter, news editor, community manager, journalist, content manager in cryptocurrency and NFT projects (including English-language ones). 
Expertise in all major areas of crypto: DeFi, NFT, trading, P2E (over 7 years). Professional trader, I know TA.  Can program indicators on Pinescript. Premium account on TradingView since its creation. 
Junior Frontend Developer (HTML, CSS, Javascript, React). Can make up sites. 
Extensive experience with Twitter, Discord, Telegram channels on Crypto-currency and NFT subjects (including English channels). 
Community support, recruiting new members, analysing comments, managing and creating discussions to maintain active communication.
Experience in promoting Twitter, Instagram and Telegram channels.
Professional journalist, newsreader, chatter. Highly rated publications in leading media.
English written — fluent. Experience in translating complex texts on cryptocurrency (including NFT) topics.
I have user experience of different cryptocurrencies.
Experience in writing texts of different stylistics. 
Knowledge of Power BI. Knowledge of UX\UI, Figma, Tilda. Made websites including online shops.
Will work 7 days a week if necessary.                              
Constantly online and in touch.
Attentiveness, perseverance, the ability to work with large amounts of information.
Quite high intellect, analytical thinking, quick learner, creativity, resourcefulness.
Main responsibilities as a support agent:
- Communicating with customers and partners through calls, chats, emails and messages;
- Prompt processing of orders, requests and resolving customer queries;
- Providing feedback on the effectiveness of the customer service process;
- Ensuring customer satisfaction and providing professional customer support.
Part-time work is desirable. 
Work related to written English is also desirable.
Almost fluent in written English (extensive experience in English language projects), but only B1 conversational.