Position: Support Developer/Analyst (L3)
Category: Support
English level: fluent
Years of experience: 4

- Maintained a satisfaction rate and gross retention of over 92% as a Support Developer (L3).
- Wrote and revised JavaScript code to improve functionality and user experience.
- Maintained the performance of SQL servers to ensure fast and reliable data retrieval.
- Conducted deep technical tasks and analysis to identify and resolve complex issues.
BPM and CRM support. Business task estimation and providing Business decisions that would fit the client’s needs the best. Receiving and processing any kind of user reports and providing either consultation on product functionality, or dealing with incidents. Debugging and in rare situations – escalating the case to the R&D team so the OOTB decision may be revised and fixed in future releases. Problem analysis and making internal documentation based on problem-solving 
experience. Working with “No-Code” Creatio CRM and BPM system, deep integration with SQL-based DBs, web services and cloud/on-site architecture.
I expect comfortable morning schedule with no night/weekend shifts