Position: Customer Support English
Category: Support
English level: fluent
Years of experience: 3

Developed an attitude to handle customer conflicts and irritation. Leaving them satisfied with the service and feeling nice about the company.
**Skills**
-  English: Advanced
-  Troubleshooting software/hardware issues
-  Communication with irritated customers
-  Maintaining support knowledge bases.

**Experience**

Copywriter
-  Searching and composing materials for IT, Fintech blogs.
-  Editing articles, providing media content and illustrations.
-  Publishing composed materials.

Content marketer
-  Leading a corporate blog.
-  Updating and creating content plans.
-  Hiring writers to execute the plan.
-  Proofreading and editing materials before publishing.

L2 Customer Support
-  Helping customers to resolve product-related issues.
-  Supporting partners and foreign customers in LATAM, Europe
-  Creating onboarding materials for the new hire.
-  Composing reply templates for Chat Support (English).
-  Processing L1 support tickets.
-  Handling product-related hardware setups.