Position: IT Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 2


Although I have no practical experience in this position, I have a fresh theoretical background in business analysis from a course (Business Analysis Foundations, 70 hours), I recently completed.


//Chief Operating Officer of e-commerce project//

Party Stuff (partystuff.ua)

April 2018 - Present

Implemented an e-commerce project for a new resource with the creation of new IT integrations for it
Binotel. Rewrote scripts and call routing in such a way that it allowed to reduce the cost of mobile communications in the call center by 30%.

Redeveloped business processes inside the accounting program, automated them using automatic scripts, which made it possible to speed up the work significantly.

Developed a service that allows to process up to 600 order shipments per day (instead of 150).

Implemented integration between accounting program, new service, two courier services.

Developed customer segmentation logic in CRM
Hired a new team (call center managers, content manager, designer).

Developed a training program for employees, developed a motivation program, developed technical instructions for employees, developed conversation briefs.

Introduced a new direction - printing stickers for balloons, developed business processes for it, developed a motivation program for an employee.
 

// Key Account Manager//

Naturprodukt - Veha
(distributor of medicines and cosmetics) February 2015 - March 2018

Increased fulfillment of the sales plan in the eastern region from 30% to 180%.

Signed supply contracts with leading pharmacy chains of Ukraine (911, Low Price Pharmacy, Medservice and others).

Developed assortment matrices for different categories of pharmacies, which allowed to optimize the process of ordering products and maintain the achieved level of sales at a constant level.


//Marketing Manager//

Solli-Plus
(distributor of Mercedes, Volkswagen, Reno)

February 2014 - February 2015

Marketing Budget Allocation.

Oversee all marketing campaigns for the company.

Creation of marketing reports for importers.


//Advertising Sales Account Manager//

"Megapolis" advertising holding
January 2013 - January 2014