Position: Account Manager
Category: Support
English level: fluent
Years of experience: 2

I become more stress resistant. Also, for two and a half years, I have been running the biggest team of freelancers. This team consists of people who have been working for almost 5 years, and I managed to keep them and build good working relationship.
In brief, I worked with a team of freelancers, and my task was to monitor their performance. By monitoring, I mean answering all work-related questions via tickets and emails, checking their accounts, doing performance reviews, searching for freelancers who show outstanding results and promoting them, also offering such employees special working conditions. Moreover, I was working with applicants who wanted to join our team. I checked their test results and verified those freelancers. Detecting frauds among them was also a part of my work. All the tasks were based in the CRM system. 

Before that, I worked as a customer support representative for almost a year and half. During my work, I have been promoted to the VIP Support Agent  and then to the Senior VIP Support Agent (worked with complex and important orders). 

I am a hard-working person who is willing to learn new things, and I am looking forward to new experience.
I am open to new experience, however, I wouldn't like to work in the field of sales or do cold calling