Position: Senior Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 11

Successfull projects in banks:
Creatio CRM
Elma BPM/ECM
Masterpass
10+ years in banking sector
8+ years in IT sector

I always enthusiastically take on new interesting projects and set their high-quality implementation as the main goal. I think that a person shouldn’t stop at what he has achieved and needs to constantly move forward.

Education : MBA degree

My experience: 

IT Business Analysis Senior Specialist/Software and Integrations Development
11/2019 - Current
• Responsible for Creatio CRM system integration
• Participation and control in the formulation of requirements for the project of the CRM/BPM integration together with business units, as well as with developers and working on other such requests from business units after the project was finished;
• The formalization of business processes and algorithms;
• Writing of business and functional(technical) requirements, setting targets for developers;
• Coordination and information support of the work of the development team and the business team;
• Testing and acceptance of the developed functionality;
• Organization of the process of acceptance by the customer, consultation, and training of users;
• Development of guidelines for the implemented functionality;
• Monitoring tasks of the implementation process.

Bank Systems/Business Processes Implementation Specialist
01/2016 - 10/2019
• Identify existing problems/issues on business and technical side
• Compile business and technical software requirements
• Prepare new processes and improve existing processes in bank operating system
• Organize and ensure the implementation of new products and services
• Technical and business support for implemented processes
• Generate required processes reports


Bank Systems Administration/QA Specialist
06/2014 - 01/2016
• Analysis and undertaking swift action towards solving problematic questions from the consumers
• Confirming the solution of the problems with final consumer and mandatory fixation of the results
• Makes changes in the system according to the received functional specifications
• Conducts testing according to the tasks set on a pre-written test scripts
• Documents the changes and test results
• Monitoring the errors registration journal
• Keeping record of the results of done work
• Knows and follows the rules of safety regulation

Customer Service Specialist
10/2012 - 06/2014
I am looking for a company in which I can constantly grow professionally, for me this is a priority.