Position: Billing Specialist
Category: Support
English level: upper
Years of experience: 5

Experienced Billing Manager/Customer Support Specialist with 5 years of experience in billing/support field. Ready to effectively manage and process workflow tasks and assist to improve company. Openminded for the new duties, knowledge and challenges. Have straight and irrevocable intention to grow up as specialist and personally.
1) 2018(Aug)-2019 (Feb)
Runway Ukraine (Norwegian airlines), Customer Support Agent

First experience in customer support. Customer support with client's requests (ticket booking, changes of the order, etc.)

2) 2019(Feb) - 2020(May) 
Trustech (SKELAR, exSocialTech), Customer Support Specialist

Customer support and consultations, providing the resolution for customer's cases, account management. Received a great base for custumer support skills improvement.

3) 2020(May)-2022(May)
Trustech (SKELAR, exSocialTech), Billing Support Specialist

Customer support for billing cases. Refund requests, declined payments, risk management. Received a good base for payment/billing/risk understanding. Increased the knowledge of the billing processes (moneysaving, risks valuation, keeping customer experience on high level)

4)2022(May) -2023(July)
Howly (SKELAR, exSocialTech), Billing Manager

Team/people management, onboarding of new team members, chargeback management. Received operations experience, as basically assisted to develop whole team and department from beginning. Also received chargeback management skills.
I'm looking for the new areas to improve current skills and gladly receive new