Position: Technical support specialist
Category: Support
English level: intermediate
Years of experience: 2.5


At present i'm working as a Technical Support specialist in a company, which distributes and provides services of "M.E.Doc" accounting program and softwhare cash systems.
I work as L1 specialist, so my duties are speaking with a client to undestend the problem and decide if I can help to solve it on my level or create the ticket to L2 if the problem needs deeper analysis by L2 and L3 level specialists.
My current duties are also related to OS Windows administration and the need to undestend the program code. All documents of softwhare we share are created in XML format, so I also has to understand its structure. 
Also I have learned Front-end developming so can read formats and solve problems related to Web