Position: Technical Support Agent
Category: Support
English level: fluent
Years of experience: 5


Current:
- Working as a shift-manager to help other agents in difficult
cases, approve exceptions.
- Guiding the users through technically difficult processes in 42
different products\verticals.
- Finding bugs and escalating them to QA.
- Testing new features and tools and proving feedback to the
developers.
- Helping in organizing team's activities, flows.
- Shadowing new agents and help them in mastering different
verticals.
Development goal:
- Gaining experience in managing team
- Being able to combine project management skills and be involved into product development.