Position: customer support engeneer
Category: Support
English level: upper
Years of experience: 8


2010-2013 Entered the full-time postgraduate course at the Kharkiv National University of Radio Electronics. While studying full-time postgraduate studies, he successfully combined with parallel work as a laboratory engineer.
2013-2015 He was appointed by order to the position of a teacher at the Faculty of Computer Science of KNURE, where he taught the subjects of SEO and computer security.
2015-2018 Transferred to another job at the University named after Yaroslav the Wise, Department of “Information and Analytical Support for Staff Training”. The main task was to communicate with teachers, remotely solve problems and provide assistance, an analogue of a customer support engineer, as well as the development and implementation of new software systems and the provision of training for teaching staff and conducting independent testing for teachers.

2018-2022 As a result of successful work, an analogue of customer support engineer was transferred to the head of the laboratory for "information and analytical support for personnel training".

2018-2019 Worked remotely as a php programmer on Upwork where he learned the programming languages HTML, CSS, PHP, MySql, Jquery, Wordpress. In the future, these skills help me a lot when communicating with clients in the It direction and developing applications and websites.


2019-2022 Got a job as a sales manager. The main task is to work on Upwork. Search for new projects and correspondence with the client on current projects, work with potential new clients, development time estimat, choice of the language in which the project will be implemented with the client. It was necessary to convince the client that Wordpress is better than Drupal for small sites and determine the optimal programming language in which the project will be implemented. customer satisfaction on all issues, quick response to any customer questions regarding the project. Also, in the course of work, I mastered the basic skills of working with phtoshop in order to make small changes in the design of the project and clearly show the client the expected result of the design.