Position: Technical writer
Category: Technical Writing
English level: fluent
Years of experience: 2

My achievements:
- Worked with B2B and B2C customers/users and helped them with the products: processed feature requests, helped to resolve issues, and provided them with step-by-step instructions.
- Led a team of 14 people for almost 3 years, and it became one of the company's strongest competitive advantages.
- Demonstrated fast growth in the companies I worked at.
- Successfully and skillfully restructured the internal knowledge bases and managed them to maintain the internal knowledge.
In my previous position as a Head of the Customer care department, I was tasked with making sure our Customer care team was client-focused, skillful, and helpful and clients were adequately satisfied and educated about our products. 
These tasks required me to write different types of internal content outputs:
- Step-by-step instructions
- Topics for internal knowledge base
- Training course for newcomers and more
I used to review chats and emails and make sure customer care agents write clearly and give our clients just enough information to find answers to their questions or get the needed support to resolve issues. 
The experience in customer support taught me a lot about communication and made me realize that I find joy in continuous learning and creating quality content for others to help them use products and find answers. Eventually, I switched to technical writing and focused on developing skills in this domain. I have created such content outputs as:
- User guides and instructions
- An administrator guide
- An operations book
- Troubleshooting instructions
- Technical reference guides and more. 
I also have a profound experience in knowledge management in Confluence.
When creating content, I have mostly used MS Style Guide for technical writing, but I have also followed the companies requirements. I can create documents that are thorough, clear, and user-friendly. Because of being a lifelong learner, having experience and good communication skills, I can work with subject-matter experts to immerse myself in a new software product to gather information and identify relevant data.
I wouldn't like to be involved in sales. 
I am not interested in marketing content writing. My professional scope is technical or user-oriented documentation, and I enjoy helping designers with UX writing.
I would like to work in a company with a friendly atmosphere, perspective of career growth, and strong team spirit.