Position: Lead of the support department / L1 support
Category: Support
English level: upper
Years of experience: 5


Hello, my name is Viktoria.

I'm looking for freelance work.

I have 5 years experience as a VPN support. Started as the weekend support (L1), currently I’,m a leader of the support department. Have 3 persons in subjection. Worked with the hepldesk, freshchat, slack, and Jira platform

I can provide the following services.

- Customer Support (Email)
- Customer satisfaction monitoring
- Canned responses creation
- Different Helpdesk settings
- Can provide any of the needed reports
- Can organize the staff and the process of supporting.
 
I am a citizen of Ukraine (UTC+2) I use primarily a Laptop and Android phone. I am available to work flexible hours remotely, part-time. I can handle tickets in English, Russian and Ukrainian language.