Position: Customer Support Lead
Category: Support
English level: upper
Years of experience: 2

* Excellent analytical and problem-solving skills
* Exceptional attention to details
* Strong communication and interpersonal skills, with the ability to collaborate effectively with others
* Proficient in using AML compliance software and tools
* Strong knowledge of AML regulations and
compliance requirement
* Experience with AML investigations
* Jira, TestRail, Postman, AmoCRM, Bitrix24, Intercom, eGain, HTML, CSS, SQL, JSON
* Experience in Cryptocurrency and Trading
* Participated in the development of Support
Team quality standards
* Reduction in the tasks backlog and obtained users
rating of 100% from 100%
* Coached new employees on current knowledge of products
and services
* Developed successful tactics to provide service to customers
Experienced professional with a strong background in crypto
transactions and adept at delivering effective solutions to
complex issues. Demonstrated ability to progress from Junior to Senior in just one year with the company. Recently held the
position of AML Account Manager, bringing a open-minded and team-oriented approach to the role.
Searching only day shifts.