Position: Customer Success Specialist
Category: Support
English level: fluent
Years of experience: 3

Language skills: 
Good Command of English and Chinese languages; Spoken and written.

Education:
September 2016- June 2020
Borys Grinchenko Kyiv University–  Bachelor’s degree 
Philology (Chinese, English)
  
Scholarship and Projects:
September 2021 - February 2022 - online
Hainan University, International Chinese Language Teachers Scholarship Centre - Chinese language courses, Confucius scholarship student

September 2018- January 2019
Jilin University, International Chinese Language Teachers Scholarship Centre - Chinese language courses, Confucius scholarship student

Participated in the workshop with tour operators as an interpreter.
Customer Support Representative
Wirex, remotely
Responded to customers' queries about the product and blockchain technologies via chats and tickets. Worked to address all customers' concerns to the other responsible teams in a timely and effective manner.
Developed successful tactics to teach newcomers.
Customer Support Agent (Chinese/ English)
Ekingdom (IT Consulting / Services / Equipment Manufacturing), Kyiv
Handled customers' requests and responded to queries about service, promotions, and company policies.
Graphic editor
Mindy Teams (IT - software development), remotely
Analysis and processing of the data in Chinese (traditional and simplified) for artificial intelligence systems.
China Launch Support Team Member
UVOTEAM, Kyiv
Providing extensive support services to the customers and control of completing the orders in the expected timeframe with the writers.
Processed payments and informed clients about the status of the order.
Keeping of income and expenditure statements.
English tutor
Kyiv
Working with primary‐school pupils and assisting them with homework, projects, test preparation, papers, research, and other academic tasks.
Competitive salary.
Ability to grow within the department and grow into other departments within the company.

I would like to avoid any Sales activity.