Position: QA manual engineer
Category: QA
English level: upper
Years of experience: 1

SHENDRIKOV EDUCATION IT SCHOOL
Courses | June 2021 - August 2021
Graduated from the course "Advanced QA Manual"
Main topics of the course: test artifacts, SQL, API, web testing, mobile testing.
Manual QA engineer in Software MacKiev
My responsibilities: 
- manual testing of a cross-platform product for PC and mobile phone;
- plugin testing;
- working with all test artifacts via jira and confluence;
- work with logs using MySQL database;
- work with mobile emulator, virtual machine;
- mentoring.

Customer Support team leader in ACCORD GROUP
My responsibilities: 
As an employee of an outsourcing company, provided customer support services, supervised L1 projects, conducted and provided monthly reports to the customer, collected statistics and monitored the SLA implementation by the group.