Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 7


Project Manager (Jul 2019 - present)
- Planning, tracking, and leading all project activities;
- Collecting requirements from stakeholders;
- Resource planning and management;
- Project and product documentation creation, moderating, and management;
- Project backlog prioritization and management;
- Scope and schedule recognition, release quality control;
- Pre-release, post-release, and implementation project activities planning and management;
- Collecting project statistics, team performance;
- Collaboration with other teams and departments;
- Remote work experience with distributed teams - 4 years.

Junior QA Manager (May 2017 - Jul 2019)
- Helping in the assessment of product;
- Creation and implementing organizational processes in QA Department;
- Assisting in implementing performance and quality improvement programs;
- Ensuring processes comply with quality standards;
- Aiding the QA Manager to guide and train test department staff (70 people) inequality measures;
- Collecting statistics, data structuring, analysis, and visualization, preparing reports;
- Assisting QA Manager to conduct training sessions;
- Jira and Confluence administration.

IT Service Desk Team Lead (Oct 2015 - May 2017)
- People management of 10 team members;
- Coordinate the service desk team members in their daily duties and facilitate good customer service culture;
- Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective.

Customer Support Manager (Aug 2014 - Oct 2015)
- First support line for clients using EDI (Electronic Data Interchange) and CRM(Customer Relationship Management) systems.
- Incident recording, classification, initial diagnosis.
- Request resolution or escalation to responsible parties.