Position: Customer Support Representative
Category: Support
English level: intermediate
Years of experience: 1


2016-2017, coffee shops "EspressoHolic"
2017-2018, coffee shop "TAKAVA"
2019, "BlackBerry" coffee shop
Manager:
1.Staff recruitment and training
2.Work with the iiko/poster system
3.Setting up the management system
4.Strategic sales planning
5.Organization of events
6.Partial management and control of social networks


Parimatch Ukraine, 2018-2019
Customer Support Representative:
1.Processing incoming requests from customers (chats, emails, calls)
2.Solving requests and problems, building customer loyalty
3.Work with CRM
4.Adherence to communication procedures, instructions and company policies regarding incoming and outgoing calls.
5. Ability to work efficiently both independently and with a team.
Графік роботи без нічних змін