Position: Digital Marketer
Category: Marketing
English level: fluent
Years of experience: 5


Marketing Manager
CRMSocius
Jan 2022 - Present (7 months +)
 

Digital Marketing Manager/Customer Support (Contract)
Prudential Estates Investors Network
Aug 2021 - Nov 2021 (4 months)
• Creating and executing properly planned and well targeted digital strategies, social media promotions,
Google ads, email marketing campaigns to reach target audience.
• Managing all social media presence and content on multiple platforms.
•Designing new, engaging content.
• Responsible for creating and updating the company website.
Chioma Udunwa - page 1
• Monitored social media and online sources for industry trends.
• Suggested and implemented new features to develop brand awareness
• Communicated with followers and customers, responded to queries in a timely
manner and accurate way via phone, email or chat; and followed up to ensure
resolution.
• Generated sales leads.

Country Digital Officer
Accor
Jul 2019 - May 2020 (11 months)
* Creating and executing properly planned and well-targeted digital strategies, and social media
promotions to reach the target audience.
* Managing all social media presence and content on multiple platforms.
* Utilizing social media analytical data and metrics to measure effectiveness.
* Designing new, engaging content.
* Developing communications and customer engagement strategies, including giveaways, to enhance
brand awareness.
* Responsible for updating the websites (updating images, content, updating meta description, etc.).
* In charge of M.I.C.E (Meetings and events for corporate and individuals), reporting to the sales
manager, as well as Food & Beverage Manager.
* Assisting the country sales manager to respond to inquiries via email or phone call; prospect for
clients; negotiating contracts, etc.
* Ensuring that all hotels' social channels operate in line with Accor and their individual brand
standards. * In charge of online reputation management (ORM) for Ibis Hotel; responding to reviews on
TripAdvisor, Google, and TrustYou, as well as carrying out social listening via Zoho Social.
* Monitored social media and online sources for industry trends.


Customer Service Representative
Nigeria Property Centre
Feb 2016 - May 2019 (3 years 4 months)
• Managing customer accounts
• Responding to enquires from clients and customers via email, whatsapp and online chat
• Managing social media accounts
• Reviewing listed property on the website
• Verifying user accounts, as well as other tasks assigned.