Position: Customer Success Manager, Account Manager, Customer Support
Category: Support
English level: fluent
Years of experience: 8


I have 8+ years of professional experience in Account Management, Billing, Customer Support and Success Management. My experience involved 
- working cross-functionally to offer solutions for product and service improvement
- analysing account details such as usage, sales data, churn, client comments to understand their needs
- implementing customer support strategies to increase customer retention
- driving cross-sell and upsell
- providing feedback to product and engineering teams to improve customer experience.
- researching and communicating with payment service providers, 
- curating integration of payment service, 
- performing fraud analysis, risk assessment and prevention, etc.