Position: Middle Support Engineer
Category: Support
English level: upper
Years of experience: 2.5

Middle support agent
I worked in a small IT company which was located in Ivano-Frankivsk. Worked in this position for up to 4 months for the experience. When I turned 18 I decided to work in Clario because got invited there. I worked in Clario for 9 months as Tech Support. After 9 months our department was closed. Then I accepted an offer in GotYouBackSupport and still worked there for 4 months. I provided technical support to customers. Every customer had several requests and I had to resolve their problems. I have experience with these applications: "LogMeIn, TeamViewer, Virtual Machine, Microsoft Office, Microsoft applications ( like Media Creation Tool or Windows update assistant ), google services, and incoming and outgoing calls. Also, I have knowledge of Confluence and Jira.  As for now, I have almost 1.5 years of experience at Ciklum. Different CRM systems: Salesforce, Apptivo, Zoho (also CMS ).  I want to find a job that would like to give me a chance to evolve my skills or discover something new. For the last year, I got a good experience with Postman, MC Azure, AWS, different kinds of CRM, and Jira, also I have the ability to read logs using Papertrail and Coralogix
I wouldn't like to work with night shifts