Position: Customer support
Category: Support
English level: upper
Years of experience: 1


I have experience as a moderator. I was involved in the moderation of the "Seeking.com" site, which is one of the top dating sites in the "sugar baby - sugar dady" format. As a Moderator with 1 year experience, I have developed strong skills of content moderation, search and detection of violations that contravene the terms of use of the site I worked with. 
Also i have experience of working as a customer support, through correspondence with clients via emails.

My main tasks as moderator was: 

 - User content moderation, including: profile and its information, photos, messages, etc.;
 - Detection of scammers and fraud using a variety of techniques, including the study of user correspondence;
 - Reviewing payment transactions for suspicious activity;
 - Moderation of user complaints against each other. Making Appropriate Decisions;
 - Reviewing and removing content that violates the company’s terms of service.

As a customer support: 

 - Сorrespondence with site users via email. Providing assistance in using the site, answering questions from users;
 - Making bug reports when identifying bugs from user requests.