Position: Dispatch manager
Category: Support
English level: fluent
Years of experience: 2


I work at Home Alliance as a Dispatch Manager. My main task is to control and manage the activities of the employees, I'm also responsible for scheduling, tracking orders, creating documents, and dealing with customers and their complaints via phone calls/emails/texts. I use the CRM system to manage processes and Slack to communicate with other employees. 
I used to be a customer service representative in the same company and before that in Global Bilgi.
I would like to study IT and I would like to start off in a customer/technical support role.
I do not consider vacancies for the russian market.