Position: Customer support
Category: Support
English level: upper
Years of experience: 1

I gained strong stress resistant skills, interviewing people for administrator position, problem solving skills, capacity for learning new skills quickly, the ability to work independently, train junior administrators, multitasking skills. Also I gained strong communication skills both oral and written (Ukrainian, English).
My career was started as English teacher in private English school. Thereon, I got a job in the hotel as an administrator (from 2018 - 2022). My duties were: keep the records about all guests in a  program for a certain number of hotels (Optima). I accepted reservations for the accommodation of guests. I directly communicated with guests at the reception desk and placed them in theirs rooms. Also was engaged in ensuring a comfortable stay of all guests and solve all the problems  that they had. After a year working at the hotel I was promoted to senior administrator, where I managed the work of 4 employees  and was fully responsible for the comfort of the guests, starting from the cleanliness of the room to a delicious breakfast and a successful transfer to the airport.
Also all payments for services were made at the reception desk. All this time I worked with two types of cash registers, different types of bank terminals and close invoices with Optima program. 

During this time I got such skills as:

-dealt with people on a day-to-day basis with a sense of calm and good work ethic.
-provided guests and potential guests with up-to-date information about hotel and promotional offerings;
 -clear communication skills (free communication on the phone, competent oral and written language (English or Ukrainian), communicate well when problems arise;
-strong emotional intellegence;
-greeted customers with enthusiasm and a delightful and helpful attitude.
-organizational skills;
-time management skills;
-setting customer expectations;
-the ability to identify problems and decide on the best solution (come up with creative solutions of problems, responded to guest complaints in a professional and effective way.);
-setting customer expectations;
-building customer loyality
-effective listening 
-patience 
-taking responsibility

I was on maternity leave since the end of 2022 but now I am ready for new opportunities and dedicate myself to a new career path. I am motivated, fast catching and hardworking person. Also I want to work in similar direction, which means to provide the best services for the clients. As I know English as my second language I will be able to solve clients' problems on every aspect they need throughout the world. I want to make sure my customer service exceeds expectation and I will do my best to prove this.
- nice atmosphere within the team and company
- gain new experience 
- improve already gained skills and learn new ones 
- learn new technology