Position: Project Manager
Category: Other
English level: fluent
Years of experience: 5

Total of 5 years working in the IT industry including 2 global companies. 3 years out of 5 having a Team Lead position.
Mentor, advise, and lead my team members in their journey to support users while achieving their collective and individual KPIs. Building a team of 15 people from scratch including the hiring process. Seeing the big picture while navigating our matrix system, helping our team to prioritize often conflicting tasks and projects. Influence the way we support our users to make sure our users' experience is the best possible.
Providing users technical solutions, analyzing user behavior, content suitability and relevance to determine its effect on user satisfaction. Participating in global and cross company projects to improve company's products and optimize users’ experience. Developing and maintaining positive customer relations and satisfaction. Working with all other departments and product teams.
I do not consider night shifts.