Position: Support representative
Category: Support
English level: fluent
Years of experience: 3

I am proud of my soft skills in customer care. It's important that you be able to relate to others on a human level. The customer should feel as if they are interacting with someone who genuinely cares and wants to solve their problem.
I worked in Germany in the service sector when I was a student. In Ukraine, I started as customer support manager in IT-company where I got a promotion after 6 months. I became Quality Assurance manager and the main responsibilities were the assessment of the quality of the support provided by the agents, traineeship of new employees and improvement of the motivational system in the company. I am working as a Customer Support Representative in an outsource company for almost 2 years. I would like to get a position in Fintech and learn something new.
I am expecting to get a position in an IT outsourcing company with friendly co-workers, where I will have the opportunity to grow personally and professionally.
I would like to work office hours.