Position: Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 0

For now, I have no experience in Project Management, however, I have some basic knowledge as I have graduated from a Project Management + Business Analysis course with honors. In addition, I have some analytic and good communication skills. I am not afraid to take the initiative and responsibility on myself since in my current position I often come across cases that need to be solved immediately.
Hosting Customer Support Representative 

Responsibilities: 
- Provision of technical support to customers around the world 
- Assistance in the selection, installation, and configuration of the products and services of the company. 
- Working with DNS system, DNS configurations 
- Managing email services and working with their features 
- Effectively troubleshoot issues and resolve problems related to server operating systems - CloudLinux, CentOS 
- Troubleshoot and resolve issues related to the MySQL and PHP configurations 
- Working closely with Content Management systems such as WordPress, Magento, etc. 
- Supporting and managing cPanel services 


Customer Support Quality Assurance 

Responsibilities: 
The position implies assessing the quality of the Customer Support business unit, gathering and analyzing the gathered statistics, cooperating with different tiers of the given business unit and delivering feedback based on the given analysis, contributing in updating the existing company procedures and workflow, as well as creating new ones, based on the analysis of the gathered statistics and assessed data. Assessment of the customer support quality also involves a decent understanding of basic system administration, WordPress and other widely-used CMS, cPanel/WHM, and DNS system as a crucial part of establishing appropriate cooperation between the stakeholders in technical support delivery.