Position: Business / System Analyst
Category: Business Analyst
English level: upper
Years of experience: 1

• +5 years of work experience in the Customer Support industry as well as experience with a variety of Analytics tasks for projects.
• Good experience in covering client services, building relationships with existing and new accounts, maintaining accounts, processing statistics and reports, consulting customers, attracting potential customers, etc.
• Good understanding of systems development life cycle.
• Ability to find multiple solutions to a problem quickly and effectively.
• Good communication skills. Problem analysis, responsible, team player.
ISG Co, As System Analyst:

•Prepare product or service reports by collecting and analyzing customer and system information
•Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
•Suggest solutions when a product malfunctions
•Compile reports on overall customer satisfaction
•Creating general statistics reports, presentation
•Creating guides (Knowledge base, user guides)
•Setting up internal processes
•Supporting business transition and helping to establish change
Tools:
HTML, XML, JSON, Jira, Confluence, Tableau, Salesforce, SQL(Oracle), CRM, Power BI (basics), 

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