Position: Quality Control Manager for Customer Care Team
Category: Support
English level: upper
Years of experience: 4

I finished the QA Manual course (Beetroot Academy) in 2021. Ready to try myself in this direction :)
- checking the quality of customer service by customer care managers;
- development and improvement of customer support service (individual approach based on mindset, creative answers, friendly communication)
- developing and organising workshops to improve the quality of customer care team work;
- preparing reporting documentation (checklists, statistics);
- assisting in the editing and creation of texts for the company website.

I like to keep my work in order, as well as to check, find and correct errors. I'm ready to help you improve your support service and bring it to a whole new level :)