Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 4

Samsung online business group 
- Introduction of a new algorithm for processing customer requests (adding a form)
- Participation in the launch of the online store E-store (staff training)
- Creating a new reporting form for management
- Participation in the launch of the online store E-store (staff training)
- Multiple winner of the nomination "Best Employee of the Month".


Samsung Electronic
- Multiple winner of the BEST IN ALLS CUSTOMER EXPERIENCE nomination and the best employee of the Month.
Samsung online business group
Deputy head of department
- Personal management, defining the schedule, employee calculation of salaries and hours
- Collection and analysis of statistics in CRM forms
- Preparation of presentations and weekly reports
- Participation in the creation of new projects (staff training, market analysis and statistics production)
- Pre-sales consulting
- Dealing with conflict clients
- Sales representative on marketplaces: Rozetka, Hotline.
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Stack: Bitrix24, Miro, Microsoft Office, knowledge base, HTML
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Samsung Electronics
Technical manager
- Team training and management
- Work on the technical support line in Ukrainian and English.
- Live chat technical support
- Financial analytics, programmatic installation and product customization.
- Dealing with conflict clients
- Multiple winner of the BEST IN ALLS CUSTOMER EXPERIENCE nomination and the best employee of the Month.