Position: Customer experience manager
Category: Sales
English level: upper
Years of experience: 7


Highly accomplished Customer Service Manager with the ability to handle multiple projects and programs in a fast-paced, dynamic workplace; strives to overcome adversity and barriers to achieving results by diligence, persistence, and excellence in undertakings as a matter of course and fundamental personality. An expert at fostering robust employee/customer relations, harnesses persuasive communication skills to exceed business objectives while redefining expectations in a dynamic and collaborative environment. Areas of Expertise: Customer Service Business Development Project Management Process Improvement and Automation Customer satisfaction metrics (NPS, CSS, CES) Leadership & Navigation Training & Development Risk Assessment Scheduling & Estimation Strategic Sales Planning Time & Change Management Revenue Optimization Communication