Position: Support Team Lead/Account Manager/Customer Success/Customer Support/Business Development Manager
Category: Support
English level: fluent
Years of experience: 4

My biggest achievement is proven ability to learn something new within the shortest period of time (as growing from Customer Support Agent to Head of Account Management Department within half a year)
OneTwoTrip travel agency

Customer Support Agent (tickets, incoming and outgoing calls - Zendesk and Octell - night shifts only) and Booking Manager (tickets, incoming and outgoing calls - additional day shifts) - 1,5 years

Under NDA 

Customer Support Agent (incoming and outgoing calls, tickets and chats - VOIP technologies, OTRS - night shifts mostly) - 3 months;

Account Manager (incoming and outgoing calls, tickets and chats, building relationship with VIP customers, evaluating risks and taking measures, processing Billing Verification and documents for it, working with CHB alerts/CHB itself/disputes/refund requests/refunds - Zammad - night shifts mostly) - 4 months;

Head of Account Management Department (monitoring the results of the team, helding one-on-ones, implementing training and bonus systems along with the materials, training newcomers and shadowing them, making daily/weekly/monthly reports on the results of the team, building my team from 5 to 20 people) - 1 year

Under NDA (another project)

Customer Support Representative (incoming and outgoing calls, tickets and chats - Zendesk + Zopim - morning/day/night shifts) - 6 months;

Account Manager (incoming and outgoing calls, tickets and chats, working with problematic users, handling VIP customers and their issues, mentoring each of their cases - morning/day/night shifts) - 11 months

Evoplay Entertainment

Business Development Manager (4 months)
I would like to be a part of a fast-growing team, ready to work in start-up also (and have experience of working in it)
The main point for me is to work on the interesting project itself, challenge me
Not ready for night shifts/shifts from 5 PM