Position: Support
Category: Support
English level: upper
Years of experience: 3

Skilled in all aspects of test planning, test cases/checklists, development, and test execution. Fast adaptation to new things and a fast-learners, flexible. Strong skills in manual web application testing. Highly interested in participating in conferences/seminars to gain new knowledge about software testing. Responsible and attentive to details.
Able to learn new technologies and solve complex tasks, do the best to have customers satisfied.

Working as customer support manager of the first line received 35 reviews in a month. Have lots of positive feedback from customers.
1. Creation of bug reports, registration of reports in Jira
2. Assistance in solving technical problems when using the product/service and its further coordination
3. Redirection of requests / requests from users to the appropriate technical support specialists to solve the problem (this is mainly related to the first line)
4. Active work in Jira/CRM/Trello
5. Testing and creating bug reports
6. Writing test cases for bug reports
7. Manual testing of hardware devices (Desktop Phones, Mobile Phones, etc.)
8. Manual testing of native mobile applications Android, iOS
9. Active collaboration with developers/product team etc.
10. Manual testing of server applications and systems
11. Basic knowledge of HTML and СSS

As customer support:
-Delivering consistently excellent customer service
-My role included holding email, phone, and live chat
support (Had been working in live chat support for a year) -Resolving customer complaints, drafting status reports
on customers' issues
-Research and data entry to troubleshoot customer problems -Handling negative customers as well for improving overall customer experience and fostering loyalty
-Answering questions about a company's product or services -Hosting a demo calls
-Tracking customer service KPIs and metrics in live chat -Managing a team of junior customer service
representatives (teaching trainees while internship)
-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
-Earning customers trust and loyalty and of course great amount of reviews

Skilled in all aspects of test planning, test cases/checklists, development, and test execution. Fast adaptation to new things and a fast-learners, flexible. Strong skills in manual web application testing. Highly interested in participating in conferences/seminars to gain new knowledge about software testing. Responsible and attentive to details.
Able to learn new technologies and solve complex tasks, do the best to have customers satisfied.
Junior QA (manual), second-line support, first-line support, sales and technical support.