Position: System administrator
Category: Sysadmin
English level: upper
Years of experience: 3

* 99.2% of Level 2 tech support tickets were resolved without the need to escalate to Level 3 tech support engineers.

* Reduced the recovery time objective of a backup of the Bank's data
I am versatile IT professional with sound knowledge of Azure Cloud Technology, skilled in Change Management, a CCNA as well as a certified Google IT Support Specialist. 

I have worked with the a top tier-1 bank in Nigeria as a support engineer and particularly helped solved several end-user related issues effectively and efficiently.

A proactive and self-motivated individual with over 3 years of professional experience in IT which includes work experience centered around centered around Core Banking operations and end-users support. 

Experienced in Error handling and debugging coding issues and troubleshoot production problems as well as a sound and working knowledge of MS SQL Server, Active Directory, Office 365 suite

I maintain good communication skills, work ethics and the ability to work in a team efficiently with good leadership skills.