Position: Customer Support Manager / Technical Support Specialist L2
Category: Support
English level: upper
Years of experience: 6

- Successfully integrated Intercom into our support system within a three-week timeframe
- Maintained a flawless user review rating of 100% satisfaction since June 2021.
- Negotiate contracts and close agreements to maximize profits
- Played a proactive role in both the development and support of the product.
- Providing a high level of customer support and providing exceptional customer service
- Analyze customer data and improve customer experience
- Handle and resolve customer requests and complaints
- Hold product demonstrations for customers
- Collaborate with the development team and troubleshoot technical issues raised by customers
- Manage communication lines between the customers and internal teams
- Recommend and implement business or process improvements