Position: Manual QA Engineer
Category: QA
English level: upper
Years of experience: 2.5

Managed Price, inventory and Vendor relation teams
Create a team motivational program
automation of the processes
Got Project Manager offer after a year of working in the company
Undisclosed American company (eCommerce) 07.2017–Current
Team Leader/Project Manager
- Workflow Planning and Coordination of a cross-functional talented team;
- Monthly progress report;
- Train (coaching), motivate and evaluate team members;
- Handle problems with vendors provide solutions;
- Provide advice and assistance in the preparation of the new project;
- Prioritizing/assign/manage day-to-day tasks and being able recognize potential risk factors early in the work process;
- Provide marketing brand/vendor analyze, offer improvements and automation solutions;
- Coordinate New Projects;
- Test new features, Enter bugs/failures into the JIRA;
- Face-to-face & online conferencing meetings with manufacturers, vendors, product owners;

TrackEnsure Inc. 8.19–12.19
Technical Specialist
- Answering phone calls and emails
- Help clients to resolve their issues
- Logistics tracking problem

Undisclosed American company (eCommerce) 4.15–07.17
VR agent 
- Initiated maintained and managed vendor relationships.
- Coordinated with vendors and resolved issues.
- Provided technical support and maintenance as needed.
- Coordinated requesting work in all teams for 2000+ brands.
- Developed and maintained good working relations with vendors.
- Timing\scheduling.
- Maintenance over 500 requests monthly.
- Implemented any kind of promotions
- Made marketing price analyses 
  
UKRSIBBANK 09.13–04.15
Call Center Manager 
- Making sure that calls are answered by staff within agreed time scales and in an appropriate manner.
- Coaching, and motivating people at pace.
- Randomly monitoring calls to ensure that standards are high.
- Received telephone calls from clients and listened to their queries carefully
- Sell products and place customer orders in the computer system
- Provided clients with information regarding the company’s services and deadlines
- Provided clients with  account status, billing and outstanding payments information
Learning new process
Professional growth
Interesting project