Position: Support analyst
Category: Business Analyst
English level: fluent
Years of experience: 4

Tech and digital production industry opened up the possibilities for me to be creative, supportive, and empathetic. This results in loyalty and customer satisfaction.

I have enjoyed many customer-oriented positions in gaming, entertainment, crypto, and hospitality.

I'm all about that communication effectiveness, my values:
- transparency
- relevance
- personalization 
- emphasis 
- conciseness

I am all about exploring: the best recharge is a trip to a new county.

I appreciate the creative and mysterious part of our world in all its expressions.
Former support teamleader | Bilingual: English and Ukrainian 
Excited to challenge myself on a new level!

Professional Skills
CRM integration and management - Creatio / bpm_online, (Terrasoft) | business processes and platform analysis |
English, Russian and Ukrainian languages | Service quality assurance | Team leading