Position: Customer/technical support
Category: Support
English level: fluent
Years of experience: 2.5

Ukrainian, Russian - native
English - C1
French - C1
German - A1
Quality control specialist:
-Provide quality checks for senior/junior support representatives through CRM system.
-Prepare and maintain educative trainings for newcomers, junior and senior support representatives.
-Cooperate with other departments mostly with IT department (using Jira) to optimize the workflow.
Customer support representative:
-Consult customers regarding our products and services.
-Address customer’s needs, concerns and complaints.
-Assist customers with payment procedure, technical issues and refunds.