Position: Product manager
Category: Project Manager
English level: upper
Years of experience: 3

2023
•	Created global user feedback gathering model for NPS, CSAT
 => 60k+ responses and +45 scores growth in 9 months
•	Organized DevOps team for digital adoption application development for global and zonal levels
•	Led E2E testing for reporting in HR platform
 => 0 bugs on due day, no risks for go-live 

2021
•	Led automation in the department (chat-bots, SQL scripts, VBA tools) => processes digitalization, - 10 FTE
•	Department engagement level 99% => +15% vs 2019
Global Product Manager 2022 - NOW
•	Lead Digital Adoption Platform development and reporting DevOps in global HR platform, 60+ countries 
•	Organize product roadmaps, value framework and project KPIs analysis  
•	Support agile development – requirements gathering, sprint planning, realize check points, refinement sessions organizing
•	Organize analysis of end user impact – NPS, Satisfaction & Effort score
•	Leadership & vendors management

Operations Support Manager 2019 - 2022
•	Led operational CRM support
•	Developed department strategy, projects roadmaps, operation model 
•	Organized and supported projects for process automation (chatbots, BI, CRM, data exchange)
•	Team management, 50+ employees (haring, talent development, etc.)

Sales Analyst Team Lead 2018 - 2019
Sales Data Analyst 2016 - 2018
Prefer working on challenging projects with positive & useful impact on end user experience