Position: Customer Support/ Account Manager
Category: Support
English level: fluent
Years of experience: 3

Secured large clients for the company, bringing up to $10000 in deals for a single customer each season, while also building relationships with celebrity brands.
Managed key client accounts and ensured their satisfaction with e-commerce and back office services.
Worked with both B2B and B2C clients, drove sales and managed invoice processing.
Built and maintained strong relationships with clients.
Collaborated with internal teams to ensure seamless delivery of services to clients. Provided on-call support to clients and continually improved processes and service offerings.
Provided leadership and guidance to a production team in every step of the process Utilized negotiation skills to resolve issues with clients.
Developed and honed skills in e-commerce, account management, and team leadership.
Assisted clients with every step of the planning process; prepared test shoots and helped showcase their creative visions.