Position: Customer/Technical Support
Category: Support
English level: pre
Years of experience: 3

Key achievements
Performed manual testing of the application running on iOS and Android handheld devices
Reviewed more than 50 user interfaces for functionality and adherence to design guidelines and technical specifications
Executed testing functionality of the system (more than 30 updates)
Performed manual tests on 15 client software projects
Decreased developer workload by 15% due to the improvement of QA processes

Skills
1. Experience in manual testing according to product requirements
2. Creation of the QA documentation: Checklists, Test Cases, and Bug reports
3. Basic knowledge of HTML/CSS
4. Cross-browser and cross-platform testing 
5. Understanding of software development principles, basics testing process, and quality assurance proc
6. Understanding client-server architecture (HTTP)
7. Basic knowledge SQL
Analyzing software requirements
Developing test plans and test cases
Performing manual, cross-browser and cross-platform testing
Creating test documentation: test case, checklist, bug report
Registration and verification bugs using the bug-tracking process
Collaboration with developers to build a deep understanding of features and architecture prior to testing
Creating recommendations for product improvement according to testing results