Position: customer support manager
Category: Support
English level: upper
Years of experience: 1


My previous job involved handling chats and writing tickets of various types. The work was done through CRM systems like LiveChat + HelpDesk and previously Zoho. Player inquiries varied, including issues with deposits, bonus discrepancies, betting problems, technical issues, general casino-related questions, and more. I am proficient in using Chrome extensions to streamline support work, such as using shortcuts and automatic translation for non-English chat conversations.

I find support work itself very interesting, and I thoroughly enjoy this profession. I feel comfortable working in this field, and I have a genuine passion for it. At my previous job, I was interested in career growth. However, the conditions of the VIP Manager position did not suit me, and there was no need for a supervisor at the time. I have a strong desire to continue growing professionally, and I believe that was the main reason for my departure from the previous company.
I definitely don't want to work in an environment without clear deadlines or where the CRM system crashes every half an hour. I am ready to deliver high-quality work and I'd like to work in an organized and stable environment. I'm not interested in a job where there is a strict hierarchy, and new support agents are treated as outliers. That's not cool and doesn't align with the supportive community spirit of support professionals.