Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 2

During my time working in customer support, I’ve managed to achieve the following goals:

By providing high-quality customer service, I've improved client satisfaction and done my best to improve customer loyalty to the brand. One of my primary goals in customer support was to ensure that customers were satisfied with the products and services they received. 

I've found ways to streamline my processes and become more efficient in my role. This helped me to handle more customer inquiries and provide faster resolutions to the issues.

By providing effective solutions to customer inquiries, I helped to reduce the number of complaints and negative reviews.
As a support agent, I was responsible for helping customers with their questions, and concerns regarding a company's product. My tasks included answering customer inquiries via email, or chat, troubleshooting technical issues, providing information about products and services, processing orders and returns, and escalating complex issues to the shift supervisor or QA team. 

Regarding technologies, I typically used various software tools to manage and track customer interaction, such as customer relationship management (CRM) systems, and knowledge bases. 
I also use communication tools like phone systems (JustCall) and live chat software (Intercom, Grammarly) to effectively communicate with clients.
I'm looking for a workplace that appreciates my time and personal boundaries so that I can work in a healthy environment that is free from bureaucracy and toxic micro-managing. 
This way, I'll be focused on being as productive and motivated as possible, as well as advancing my professional skills.