Position: Senior Technical Support Engineer
Category: Support
English level: upper
Years of experience: 4


My previous experience is a company ENESTECH Software on position: senior customer integration specialist.
Main tasks:
- Resolving basic to complex support issues for customer inquiries received via omnichannel support live chat and calls;
- Onboarding meetings with the clients about the product;
- Installing the company's software to the gaming PCs and adding settings to manage gaming lounges, LAN centers, and cyber arena;
-  Incidents and escalation reporting.