Position: Customer support/ QA/ Customer care/ Sales manager
Category: Support
English level: fluent
Years of experience: 5


WORK EXPERIENCE
Customer support specialist
Upclick
06/2017 - 03/2018, Canada
Resolving customer complaints via phone or email
Verifying account information
Canceling or upgrading customer accounts
Proving assistance with placement of orders , refunds or
exchanges
Answering questions about warranties or terms of sale
 
Customer support specialist
Aviolinx
07/2019 - Present, Ukraine
This company deals with application for airlines
Answering tickets from customers regarding technical issues
with application
Answering phone calls
Testing application, after the bugs were fixed
Set tasks in JIRA for developers according to the feedback