Position: Customer/Technical Support
Category: Support
English level: upper
Years of experience: 5


Medical clinic 2017
Administrator
Role and Responsibilities:
• Administrative support,
• Cold calls
• Setting Appointments
• Work in CRM
 
Maksi Marketing (Financial Services) 2017-2018
Sales Manager
Role and Responsibilities:
• Administrative support,
• Cold calls
• Setting Appointments
• Work in CRM
 
Global Technology Solutions (IT) 06/2018-01/2020
Support manager
Role and Responsibilities:
• Correspondence with developers.
• Quality assurance
• Reporting
• CRM processing
• work with customers by answering calls and chats
   
Agiliway (VAfromEurope) 01/2020 – till now
Customer support
• Call center support
• Administrative Support
• Data Entry/Analysis
• Work with CRM systems
• Answering emails and help customers in chat and by phone
• Social Media Profiles Management
• Lead Generation