Position: COO
Category: Other
English level: fluent
Years of experience: 10

Completed 4 international assignments 
across Europe, Central Asia, North 
America, and the Middle East. 
Managed up to 80 people in 5 different 
countries. 
Successfully implemented 2 large-scale 
projects - Shared Service Center and 
Oracle Implementation - across 8 
countries. 
Spearheaded the setup of new business 
units in several countries, including 
Ukraine, Germany, Romania, Poland, 
Kazakhstan, and Azerbaijan. 
Set up customer support services for 
more than 10 countries. 
Successfully implemented operational 
and service delivery models for shared 
service centers. Set up service delivery 
model for SaaS Company
Supervise all operations of the company, including Finance, Legal, HR, 
Service Execution, Customer Support and Countries Operations. 
Manage the budgeting process, ensuring that financial targets are 
met and costs are controlled. 
Develop and implement service delivery models to ensure optimal 
efficiency and quality. 
Oversee P&L and cash flow management, making data-driven 
decisions to improve financial performance. 
Develop and implement a customer support model to ensure excellent 
customer satisfaction and retention. 
Develop and maintain strong relationships with key stakeholders, 
including clients, partners, and vendors. 
Ensure compliance with all legal and regulatory requirements in all 
aspects of the business. 
Identify and mitigate operational risks, ensuring that the company 
operates in a safe and sustainable manner.