Position: Digital marketing support specialist
Category: Support
English level: fluent
Years of experience: 2


Technical Support Manager in Logistic
department in Coca Cola Hellenic Bottling Company
Managing employees
Delegating tasks ensuring customer
satisfaction
Making schedules
Monitoring performance and initiating
action to strengthen results
Building routes for the technicians
Negotiating with the vendors
Opening purchase requests
*Moderator/Online support manager
Alternative Creative Network LLC,
Yerevan (Armenia)
Managing the banned user process,
and track and remove previously
banned users
Maintaining the Moderation
Guidelines and ensure they are up to
date
Providing guidance for problems and
questions
Handling customer requests,
questions, and complaints on a variety
of support channels
*Outgoing tour manager Santa Maria
Tour Armenia, Yerevan (Armenia) 
Providing general and specific advice
about different travel destinations
Making arrangements for transport,
accommodation, tours, and activities
Using the computer database to
research information about hotel
accommodation fares and hotel
ratings
Selling travel packages
Dealing with payments
Making alternative arrangements for
customers who have had their trips
interrupted by unforeseen issues
Evaluating customers’ holidays and
issuing appropriate feedback forms