Position: Customer support specialist
Category: Support
English level: fluent
Years of experience: 6


- providing support to customers via tickets and calls;
- investigating hacking claims, checking incoming payments for fraud, detecting and dealing with fraud/identity theft cases;
- dealing with chargebacks/payment disputes (including communication with banking entities/credit card companies);
- working as the 1st escalation point for all Risk Management representatives and the ones from other departments who are in need of effective solutions and internal support regarding various RM related inquiries and escalations;
- providing internal customer service to team members by answering questions and assisting with processing inquiries from clients;
- making fast and critical decisions mostly in conditions of urgency including taking risks about the likely outcome.