Position: QA/Support Engineer
Category: Support
English level: fluent
Years of experience: 3

Providing high level customer service. Keeping up with customer's expectations and SLAs.
Experienced Technical Support Specialist with a demonstrated history of working in the information technology, outsourcing/offshoring and services industry. 

Main responsibilities:
 • QA/Customer support in the Web design company
 • Managing support tickets
 • Upselling web design and development services, SEO services, web speed performance
 • Updating external client knowledge base and internal documentation
 • Installation, modification, and repairing WordPress themes
 • Tracking computer system issues through resolution, within agreed time
limits
 • Testing the custom projects based on our themes on different platforms
 • Maintaining the daily performance of Shopify Apps
 • Maintaining the daily performance of WordPress Themes and plugins
 • Submitting, test tasks for fixes
 • Product documentation writing
 • Beta/Alpha/Regression testing of Web applications
 • Cooperation with developers and other units


 • Customer support representative in the outsourcing/offshoring industry
 • Dealing with prioritization of reported incidents. Reporting and escalating internal and external incidents
 • Informing the clients about any issues which impact the site/products performance
 • Managing support tickets
 • Working with Zendesk
 • Working with Jira
My goal is to find a perspective job or project where I will be able to release my experience and improve my skills. I prefer only daily shifts.