Position: Head of Department, Team Lead, Crisis Manager, Business Process Optimization Manager
Category: Other
English level: intermediate
Years of experience: 8

Optimization of financial expenses, successful experience of crisis management, creation of a complementary, strong and friendly team.
More than 6 years experience as a team lead and team manager. Managed teams size of 10-32 agents.
My duties included:
- organization KPI;
- calculating salary;
- interviewing;
- creating statistic and dashboards in JIRA;
- process automation;
- staff training;
- quality control;
- communication with "difficult" clients;
- experience in business negotiations with partners;
- business process optimization;
- crisis management;
- mentoring.
I hope you have some interesting projects for me, you're understanding what do you want to see as a result of my work and tasty coffee;)