Position: Atlassian Administrator / Architect / Consultant
Category: Sysadmin
English level: fluent
Years of experience: 11

- Incident and Change Management for Cloud teams (JSM and OpsGenie)
- Advanced configuration and automation of JSM projects (10 projects)
- Integration of JSM with Product Development and Cloud Ops
- Operation Level Agreements (SLA) for Jira Software projects
- SOP management in Jira with Confluence automation
- Advanced BI using eazyBI reporting system
- Data migration from third-party service desk systems to JSM
- Jira On-Premise/Cloud to Jira Cloud migration
- Zendesk to JSM migration
- Confluence migration with attachments uploaded to SharePoint
I'm a certified Atlassian consultant with 10 years of experience. I'm focused on configuration, automation and optimization of business processes using Atlassian tools.

My skills include:
- implementation of ITIL processes (Jira Service Management, OpsGenie, Insight)
- automation of business processes (incl. scripting in Groovy, Python, JavaScript)
- data migration to Atlassian Cloud from various sources
- advanced reporting in eazyBI and documentation management in Confluence
- system administration, software development, and project management background
- presentation, knowledge sharing, training, and documentation management skills