Position: Client Manager
Category: Support
English level: upper
Years of experience: 4

- Everywhere I worked as a Team Lead, my team's performance and satisfaction were the best among my colleagues 
- Implemented the ticketing system from scratch
- Created the Self-Onboarding plan by recording 30 detailed videos for clients and conveniently setting it up in Notion
- Improved clients' loyalty and satisfaction compared to the job my previous colleague was doing by 50%
- Held a training session for the team on customer satisfaction, which is still, after more than a year, being kept in the company's library for the support team to rewatch
I've worked as a Moderation Shift Lead, where I managed a team of 7-11 people, motivating them, improving their results, and planning the improvement of the performance quality. 

As a Customer Support Lead, I've provided technical support, solved escalated cases, improved the team's performance, and held training sessions on boosting customer satisfaction techniques. 

As a Client Manager, I've onboarded B2B clients, made sure their needs were met, consulted the clients on the best ways to implement their strategy within the product, managed the clients' database, implemented and set up the ticketing system, was the mediator between clients, Sales team and the development team, helping to resolve technical issues and to compose custom development requests. 

I've always enjoyed working with people, it's what I do best. Plus, managing and organizing were also always my strong suit. I'm eager to observe and take part in various projects that are new to me, so please let me know if I can help implement your ideas!
I've worked in the Dating industry, and wouldn't want to get back into that. Also, Sales are not really what I enjoy doing full-time, some parts like upselling and managing the payments are close to what I do, but searching for new clients and providing demos - is something I wouldn't want to do.