Position: Senior Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 2.5


I have 2.5 years of delivering a compelling customer experience to every client and end user turning up via email chat or phone with a question. My ability to understand what customers need helps me resolve issues in a fast and efficient manner.

I can quickly grasp complex concepts (and products or features) and explain those in a simple manner.

Besides responding to incoming requests I also enjoy analyzing and categorizing the incoming flow in order to gain some insights to improve the Help Center or FAQ. All in all, I'm always on the lookout for the latest trends and software which helps in scaling and improving support quality.

I'm an experienced user of ticket systems (FreshDesk, HappyFox), Jira.
I'd love to participate in building support team from scratch as well as introduce NPS and populate tools like in-app FAQ, User Help Center etc.