Position: Sales Manager, Account Manager, Technical Manager
Category: Sales
English level: intermediate
Years of experience: 11


Account Manager
Handling commercial deals with the outcome leading to the increase of profitability of the company
Taking part in negotiations to initiate new contracts and develop further cooperation with existing partners
Running interconnections with new partners from finding new vendors and negotiating sales contracts to establishing traffic turnover between companies
Researching markets and determining product configurations and features that will maximize results
Carrying out swap deals with regular customers and creating business cases with potential ones
Managing and growing a client base whilst maintaining strong client relationships
Updating and managing the price lists offered to customers
Working together with the engineers to insure the quality of the service rendered to clients.
Collaborated with routing, billing and financial teams to help increase company margin and revenue/balance control.
Senior Engineer & Technical Analyst
Network Monitoring, Incident Management, Incident Diagnosis and Incident Resolution
Business process modeling (BPMN).
Providing recommendations for the development of new tools, implementation of new functionality to existing software according to the requirements.
Network traffic analysis (Wireshark).
Executed new VoIP interconnections for different products using different calling plans.
Manage incident tickets, ensuring regular updates with meaningful technical analysis and next step actions.
Working with Project and Task Management platforms Active Collab, Jira.
Liaising and escalating with external suppliers and other departments to ensure minimum disruption and downtime on the network.
Quality tests (manual and using different testing tools) to identificate/reproduce the issue.
VoIP-billing system management.
Participation in the implementation of a tool for automated testing of SIP trunks, VoIP call quality and VoIP connection CheckMyRoutes.
Official negotiation (email correspondence,calls etc.) with the dispute parties