Position: Technical Integration Manager
Category: Support
English level: upper
Years of experience: 2


I am a fast learner and well-motivated, which always reflects in my results - 
• Served over 13,000 Chats with an overall satisfaction rate of 92%
• Resolved over 4,000 tickets with an overall satisfaction rate of 90%

I work well under pressure and do not lose concentration as well as can simultaneously perform several tasks. 

I have been:
• Providing support to English-speaking customers (EEA and APAC) via email and live chats;
• Working on issues related to finance and account access, including top-urgency, complex and conflict situations;
• Addressing customers’ concerns on products, services rendered, or employee interactions;
• Actively seeking to resolve any issues while adhering to the company policy and standards of behavior;
• Collaborating with separate departments to report and resolve incidents and complex issues – typically, via Jira tasks (bugs, incidents, feature requests);

Additionally, once promoted to Support Shift Lead, I have:
• Worked with advanced access requiring tools and confidential information; 
• Monitored Team performance and ensured duties are taken on properly; reported on Team performance to the management;
• Organized Team workspace to reach max productivity and make sure Team members are motivated and not emotionally fatigued;

Currently, I'm working as a System Analyst:

• Creating translations of the messages based on the specifications;
• Creating samples of the messages based on the specifications;
• Implement, review, and testing of translation of interbank messages;
• Communicate with business analysts to refine the specifications and learn the business domain of 
payments;
• Stay up to date with current technologies and technical developments

I am not afraid to take responsibility and always strive to improve myself and find faster and better ways to solve work tasks.
• Comfortable working schedule (preferably 5/2, with no night shifts)
• I am looking for a company to build long-term cooperation with.