Position: Customer Success, Partner Success, Account Manager
Category: Other
English level: fluent
Years of experience: 8


- Customer Success Management in SaaS B2B company;
- Responsible for establishing trusted relationships with customer and partner network; 
- Onboarding of new customers and partners; 
- Commercial tasks related to the renewals starting from negotiating the terms and conditions to making sure the timely payment is being processed; 
- Holding regular health check sessions with customers, partners; 
- Being the main contact point for the customers and partners in questions where the R&D expertise is required, helping resolve the questions with R&D team;
- An escalation point for technical support incidents;
- Taking over the role of Project Manager for the additional customizations once it comes to the complex implementations;
- Overall helping with any incoming customer/partner's request either by means of own expertise or by involving corresponding specialists from the team;

- Account Manager position in the outsourcing team;
- Customer portfolio management;
- Being the main contact point for the customers in areas related to discussion of project scope, preparing commercial offer;
- Being a part of the planning project phase and allocating resources, negotiating the timeframe of the project;
- Keeping track of the project progress and being in constant touch with the customer during each project phase;
- Helping the team to achieve delivery timely in case of any unexpected possible delays;
- Being responsible for the invoicing procedure and timely payments;
- Overall helping with any incoming customer's request either by means of own expertise or by involving the team member with corresponding competence;