Position: Account manager
Category: Other
English level: upper
Years of experience: 1

Courses
HR-generalist in IT, Beetroof Academy (2022)
Basics of digital marketing Google digital workshop (2020)
Art managment, Kyiv Academy of Media Arts (2018-2019)
Applying the HACCP principles (2018)
The first school of managers from the Lviv Handmade Chocolate (2017)
Account manager (PSP)
12.2021-09.2022
Softum, Kyiv(IT, gambling)
- initial communication;
- signing of contracts;
- introduction and further support of new partners;
- market research of payment service providers in the online segment;
- analysis of performance indicators of partners.

Sales development representative
06.2021-12.2021
Brainlab, Kyiv (IT)
- primary contact with leads;
- qualification of leads;
- maintenance of database in CRM;
- maintaining communication with existing leads;
- processing of written requests.

Customer service manager
02.2020-05.2021
F3nix tech, Kyiv (IT, gambling)
- full support of the client base;
- customer assistance and consultation;
- sales;
- customer retention and return;
- resolution of conflict situations;
- reports keeping.

Restaurant manager
06.2017-06.2019 
Lviv handmade chocolate, Kyiv (Restaurant business)
- full support of the restaurant;
- team managment (30 people);
- control of kitchen and hall workers;
- recruitment, hiring employees;
- staff training;
- maintaining documentation;
- work with R-keeper;
- conducting inventories;
- keeping financial statements;
- responsibility for purchasing products, accepting deliveries;
- control quality of service;
- control technical condition of all equipment;
- resolution of conflict situations;
- interaction with suppliers;
- maintaining Facebook and Instagram pages.
I'm looking for a job as an Account manager.