Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 1


Work experience 

Business Analysis Foundation Practical Course, SoftServe University and Business Analysis Office October-December, 2021 | 34 hours 
Requirements Classification, 
Elicitation and Prioritisation Stakeholders Definition 
SDLC processes 
User Story Map 
Impact Mapping In 
Scope and Out Of Scope Definition 
Process Modelling (BPMN) 
These skills acquired based on mobile application development project for buying tickets online for Ukrainian Railways. 
In the near future I plan to pass the certification of the International Institute of Business Analysis (IIBA). 

Shopify Online Store Setup 2020-2021 | Ukraine 
US market shipment methods analysis and evaluation. Payments and refunds methods analysis and risks evaluation (as within of USA as in Ukraine). Suppliers analysis. The store internal business processes evaluation. 
Investment analyst 2015-2020 | Ukraine 
Investment activities for personal purposes ( Real-estate, Crypto, Stocks ). 

Business analyst e-commerce, international internet- company. 2006 - 2010 | Ukraine 
E-Payments study, implementation and optimisation (PayPal, WebMoney, Moneybookers, HSBC Hong Kong). Resolving issues with customers (Chargebacks). Customers history system support and improve. 
Organisation of online sales processes in cooperation with IT department. Processes between branches optimisation (local and abroad). 

Credit expert Ukrsocbank Lviv Oblast branch 2005 - 2006 | Ukraine 
Microcredit. Financial analysis of borrowers' business. The pledge evaluation. Loans approval. The borrower's credit le conducting. 

Education 
Business Analysis Foundation Course, SoftServe University and Business Analysis Office October-December, 2021 | Ukraine 
GoIT Marathon May, 2020 | Ukraine 
HTML/CSS basics. 
Business Modelling Workshop, Lviv Business School (Ukraine Catholic University). 2015 - 2015 | Ukraine 
An idea transformation in a business model. 
The Business Model Canvas. 
Target segments definition. 
How to get, maintain and develop a customer relationship. 

Lviv Commercial Academy, Economics and Entrepreneurship, Master's degree. 2000 - 2005 | Ukraine