Position: Customer/Technical support
Category: Support
English level: upper
Years of experience: 4


Technical Support
08.2021 - now
Trackimo, Kyiv(Personal safety and asset tracking solutions) - Providing technical support to the clients via email. Testing user’s issues and reporting bugs to the QA team. Updating product information on the website and app. Analysing support queue and defining key support issues 

Product Support Specialist
05.2019 - 08.2021
WIX, Kyiv (Cloud-based web development services) - Holding training sessions; updating information about the product in Help centre; forwarding user’s suggestions and feedback to the Product Manager; analysing traffic on monthly basis and defining trends/knowledge gaps, representing product support team on the Roadmap. 

Customer Care Mentor
07.2020 – 11.2020 г.
WIX, Kyiv (Cloud-based web development services) - Onboarding groups of 5-6 people, holding training sessions for mentees.

Customer Solutions
05.2019  – 07.2020 г.
WIX, Kyiv (Cloud-based web development services) - Assisting users with technical issues via email. 

Customer support agent
08.2018 - 05.2019 (9 months)
Wentrum, Київ (Outsourcing) - Paper writing service, customer support sales team(Chats, Calls, emails)