Position: Support Engineer
Category: Support
English level: upper
Years of experience: 4

Achievements:
Stuzo:
Promoted to L2 Support Engineer

Global Bilgi:
- From March 2020 was a mentor for a new agent and helped with all questions
- From February 2020 took training on the Team Leader position
- Received the «Ideal English Line Agent» award for 2nd quarter 2020
- Received the «Ideal English Line Agent» award for 3rd quarter 2020
- Received the «Ideal English Line Agent» award of 2020
I am a dedicated professional with almost four years of experience in customer support and L2 support engineering. I have a strong background in customer service, technical troubleshooting, and mentoring team members. I possess expertise in support platforms like Zendesk, Freshdesk, and Jira, and excel in fast-paced environments by demonstrating analytical skills, attention to detail, and proactive problem-solving. I am committed to continuous learning and staying updated with industry trends. In addition to my experience, I have also played an instrumental role in onboarding newcomers, ensuring a smooth transition and facilitating their integration into the support team. My goal is to contribute to your company's success by delivering exceptional support experiences and fostering positive relationships with customers and colleagues.
I am looking forward to leveraging my expertise to drive team performance, enhance customer satisfaction, and exceed support goals. I am excited to take on a leadership role where I can inspire and empower team members, foster a positive work environment, and continuously improve support processes to deliver exceptional service.