Position: Project Manager / Scrum Master
Category: Project Manager
English level: fluent
Years of experience: 2.5

- Three promotions in less than two years in IT
- 100% positive feedback from the Customer/team/management, just ask around
- Successful case in organizing (as a co-organizer) and promoting (as a PR-director) the festival (festival Archikidz 2019, number of visitors x2.5 compared to 2018).
- Big amount of loyal clients (Tourism), who use my services for more than 8 years.
- Good knowledge of SDLC and IT processes
- Change and shift management, interviews, onboarding and offboarding, mentoring, labor margin, etc.
- English IELTS 7.5
- Jira/Confluence
- Salesforce/Lightning
- SQL
- Networking

Personal skills:
I am a fast-learner, team-player, attentive, stress-resistant, result-oriented, communicative, and able to lead a team. Good analytical and problem-solving skills. Active and always smiling :)

GlobalLogic Ukraine (IT company), >1 year - present time, including:

5 months (and present time) Data Analyst Team Lead (Sports), 
- Providing communication between the Customer and the team
- Monitoring set KPI’s, analyzing performance, setting goals for the team, delegating tasks
- Mentoring team members (proven increase in work speed+quality)
- Shift management, change management, interviews, onboarding and off-boarding
- Everyday work on the same tasks as the team members, to deeply know the process and solutions

9 months Technical Support Engineer:
- Customer Support: helping customers with our hardware and software, solving different problems and providing permissions, investigating and escalating complicated requests to the relevant team
- Customer Success and Retention: proactive work with the customers (monitoring their activity, assigning churn risk and making retention calls)

Minor Academy of Science of Ukraine, 0.5 years, project "Archikidz Festival", head of PR & Marketing, co-organizer 
- Finding and negotiating with participating partners, setting up the location of the festival
- Negotiations with media partners (including big TV-channels) on a cross-promo basis
- SMM and content-making, development of the PR-company
- Successful KPI - the number of visitors increased from 1500 to 3500

"Feerie" LTD, 10+ years, Leading Sales Manager
- All kinds of tour-operator and tour-agent work, development of the new tour product, marketing, sales
- Loyal clients, who are still in touch with me
Galley rower and SCRUM values adept.