Position: Account Manager
Category: Support
English level: intermediate
Years of experience: 1


Technical support at the provider: 4 months
As a technical specialist, I provided support to ISP users. My main responsibilities included:

Answering calls and e-mails from customers

Analyzing user problems and finding solutions

Work with technical tools and systems to solve user problems

Document all user inquiries and provide regular progress reports.


Sales Manager: 6 months
As a sales manager, I handled sales of ISP services. My primary responsibilities included:

Actively seeking out new customers and developing relationships with current customers

Conducting negotiations with potential customers and signing contracts

Promotion of provider products

Analyzing the market and competitors, researching customer needs.