Position: Head of Technical Support / Product Manager
Category: Business Analyst
English level: intermediate
Years of experience: 10


Qooco
May 2019 - Present (3 years 9 months)
Head of the Support Department 
- creation of a team to work on the project
- description of processes and organization of work of the technical support service according to the requirements of business users and current industry standards 
- organization of processes for working with business partners

Busfor
(now part of the BlaBlaCar)
Jan 2015 - May 2019 (4 years 5 months)
Head of the Support Service Departmernt
- creating a team to work on the project;
- description of processes and organization of work of the technical support service in accordance with the requirements of business users and current industry standards; 
- establishment and control of target performance indicators of the department; 
-organization of processes for working with business partners; 
-organization of processes for working with end regular customers;
Owner of Geocoding of Bus Stations and Bus Stops Project
- creating a team to work on the project; 
- description of processes and organization of work on data processing and consolidation; 
- formation of requirements for tools for performing geocoding; 
- work quality control;

ASNOVA holding
Sep 2000 - Feb 2015 (14 years 6 months)
Head of the Support Service;
- creating a team to work on the project; 
- description of processes and organization of work of the holding's information system support service; 
- according to the requirements of business users and current industry standards; 
- selection of a working platform and organization of training for technical support staff; 
- control of target performance indicators of the department;
...