Position: Team Lead
Category: Support
English level: upper
Years of experience: 4


Highly accomplished and results-driven professional with a strong background in Customer Support and Team Leadership. With 4 years of experience in Customer Support, including 2 years as a successful Team Lead, I have consistently exceeded performance targets and driven exceptional customer satisfaction. Proficient in utilizing CRM systems, Confluence, Excel, and Looker metrics, I have implemented innovative strategies to optimize team performance and enhance the overall customer experience. By creating development plans and providing guidance, I have facilitated the growth of team members, resulting in the promotion of two individuals from Customer Support Agents to Team Leads. With a strong focus on achieving tangible results, I am equipped with the skills and expertise to drive success in any customer-centric environment.
Currently seeking a new opportunity with a great company that fosters a friendly and collaborative atmosphere. I thrive in environments that prioritize employee well-being and teamwork, as I believe that a positive work culture contributes to both individual and organizational success.