Position: Linux administrator
Category: Sysadmin
English level: upper
Years of experience: 5


Scheduling and coordinating software updates and hardware replacements.
Performing troubleshooting duties and providing server management expertise remote or
in-person.
Providing exemplary helpdesk service and supporting customers.
Improving operations with team members and customers to find solutions.
Reviewing support cases for technical and troubleshooting accuracy and identifying
needed process improvements.
Updating software versions with patches and new installations to close security
loopholes and protect users.
Delivering local and remote Tier 1 IT support for hardware and software to the company
personnel

Assisted customers with various technical issues via email, live chat, and telephone.
Managed customer system updates, informing clients of all installation progress
stages.
Reviewed current hardware and software configurations and recommended
modifications to increase system speed.
Informed senior leadership of product development issues discovered via technical
support calls with customers.
Maintained helpdesk and maintenance activities between customer calls and vendor
interactions.
Streamlined operational efficiencies by providing timely computer diagnosis and
repair.