Position: Operations Specialist
Category: Other
English level: upper
Years of experience: 3


Ciklum,  Kyiv  - Delivery Operations & Continuous Improvement
September 2022 - Present
Track weekly, monthly, and quarterly key performance dashboards and reports. Preparation of analysis and reports to support internal change projects. Close cooperation with Delivery Managers and support them on daily, weekly, and monthly project and account management.
Initial verification and analysis of monthly invoices and people utilization.


Bolt Technology EU​ - Senior Customer Support September 2018 - August 2022
Represent Bolt Ride-hailing service in Africa, East, and North Europe markets. Support all Bolt's users and help them get the most out of the app. Work closely with the Technical, Commerce, and Supply departments. Writing documentation and scripts for a support team. Work with Zendesk Tickets, Zendesk Chats, Zendesk Outgoing Calls.
From October 2020 work as Support Manager in Bolt Food UA.

Wirex Ltd ​- Shift Lead April 2018 - August 2018
Providing a full-time chat and managing a team on it. Troubleshoot a variety of financial, technical, and non-technical issues. Help ensure that our service processes are scalable. Improve customer service procedures, policies, and standards. Writing and providing technical processes and documentation for support and chat teams.

Reality Races ​- Customer Support/Manual QA January 2017 - April 2018
Testing and representing bugs in Unity3D. Manual testing of the application, and writing reports. Designing/creating technical documentation and knowledge base articles.
I am interested to work in a tech startup company. I prefer products based on new technologies. I can work in a large team as well as in an unformed one. 
Have experience in various startups: gambling, fintech, and transportation network.