Position: Support engineer
Category: Support
English level: intermediate
Years of experience: 7


Work experience in CRM systems: Foris OSS (billing system), CEM Huawei Smart Care, Oracle Siebel CRM, Magento CRM, Tradersoft CRM.

Remote access software: TeamViewer, AnyDesk.
Mail clients and office tools: IBM Lotus Notes, MS Office 365, Duo security, Active Directory.


Familiar with the OS:

Windows user level.
Ubuntu 20.04.2.0 LTS (Focal Fossa) level user.


Experience in filing and processing requests through: cms (complaint management system).

Experience in request tracking systems: Micro focus service manager, OTRS (Open source Ticket Request System), Atlassian JIRA/Confluence, Cherwell System Management.
Social and communicative skills (soft skills)

Experience in processing applications in the software of the financial broker "Modern Financial Solutions"