Position: Customer support
Category: Sales
English level: intermediate
Years of experience: 5


Austrian Airlines Commercial Agent / Senior Agent 
In my responsibility was included: communication with passengers and travel agents via phone and emails, providing a service (Ukraine, Russia, Belarus and other post communist countries, Western Europe countries, main responsibility - Croatia, Serbia, Slovenia, Macedonia, Montenegro, Bosnia Western Europe, Scandinavian countries). Obligation: creating reservations, reissue of tickets, reimbursement of the services, ticket cancellations, providing fare rules information, issuing of invoices, supporting passengers (B2C)  supporting travel agents and corporate clients (B2B). Issuing invoices for specific markets, providing information on airline fees respectively to a market, conducting documents translation. Assisting passenger in case of flights delays and cancellations, re-booking/rerouting. Technical support for travel agencies of Austrian Airlines, Lufthansa, SWISS, Brussels Airline. Corporate customer support (Serbia, Bosnia, Croatia, Slovenia, Ukraine, Russia, Kazakhstan, Belarus). Communication with the passengers regarding possibilities of compensation. Fixing a conflict situation and founding compromise solution for customer and company. 

Qualifications: 
- Amadeus system,
- SAP logon (RP1/RP4);
- ticketing procedures;
- Altea;
- experience in communicating with people;
- feeling customers needs;
- experience with client database;
- communication skills;
- languages: Ukrainian (native), Russian (advanced), Croatian and Serbian (advanced), English (intermediate)).
Development.