Position: Technical support
Category: Support
English level: upper
Years of experience: 5

New software queue management system
transitions was led by me in one of the biggest bank.
Writing a technical specification for queue managment
system to one the biggest ukrainian bank. (a detailed
and comprehensive document that describes all
technical procedures related to product development
and CRM integration)
Customer L3 support
Software testing and bug report
Close contact with R&D team in Sweden
Foreign business trips (education and deploying new
equipment)
Experience in PC Hardware/Software
configurations/installations and upgrades, networking, troubleshooting and technical support
Understanding of software development life cycle
Experience different types of testing - black box testing, functional, GUI testing, regression, performance testing,localization.