Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 1.5

- built a strong team of customer support by creating an onboarding program that allows training several candidates simultaneously with less time expense. 
- wrote and implemented a sales program for a specific product; 
- trained the customer success team; 
- established risk management tools;

Certificates & Courses

Project Management in IT
Beetroot academy

Operations Management 
International Business School Laba

People Management
International Business School Laba

Certified Service Executive
Issuing authority Kyiv-Mohyla Business School (KMBS)

"Analytics"; "SMM strategy"; "Targeting". 
Bazilik communication school
Digital Project Manager Lead

- Managed team of employees (3 PM), overseeing hiring, training and professional growth of employees.
- Demonstrated respect, friendliness and willingness to help wherever needed. 
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Handled monthly approx. 90 short projects and 2 long-term global marketing campaigns. 
- Operated under Kanban and Waterfall frameworks.
- Held primary contact of markets (HQ, Spain, Netherlands, Poland, Switzerland)
- Oversaw teams of developers and marketers, responsible for both internal and external (websites) development and launching new marketing campaigns.
- Accountable for managing graphic designers, developers, marketing and SEO specialists. 
- Liaised between research and production departments, coordinating iterative development efforts based on collected feedback.
- Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands. 
- Accountable for overall project delivery starting from ideation phase to maintenance.
- Ensured processes are followed and market rules were applied
Managed and motivated project team to promote collaboration and keep members on-task and productive.

Operations Manager
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines. 
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Used technologically relevant digital systems to manage payroll and benefits programs. 
- Directed job fairs to bring in local talent for long-term and seasonal positions.