Position: Customer support representative / Account Manager/ Cashier
Category: Marketing
English level: upper
Years of experience: 8

A dedicated, passionate & experienced individual with a master’s degree in HR and Marketing. A detailed professional with excellent communication, interpersonal & marketing skills looking to secure a position in reputable organization to gain knowledge, skills & pursue my career.
WORK EXPERIENCE

MUTHOOT FINANCELTD --CUSTOMER RELATIONSHIP EXECUTIVE (MAY 2014 to SEPTEMBER 2021)
 JOB DUTIES:
- Build and maintaining profitable relationships with key customers
- Oversee the relationship with customers handled by your team
- Resolve customer complaints quickly and efficiently
- Keep customers updated on the latest products to
 increase sales
- Expand the customer base by upselling and cross-selling
- Understand key customer individual needs and addressing these
-  Meet with managers in the organization to plan strategically
- Conduct business reviews using CRM programs
- Open new gold loan account and provide access to online services
- Interviewing applicants for gold loan
- Promote the sale of deposit, Investment, loan product and services
- Effective compliance of management information system
- Field verification to evaluate loan applicant’s financial status and ability to repay the loan
- Full documentation of deposit and loan applications
- Teller operations
- Reviewing and updating status of loan file periodically


SST IMPEX INDIA PVT LTD – CUSTOMER SUPPORT EXCUTIVITE (APRIL 2013 to MAY 2014)
JOB DUITIES:
- Managing the customer support department’s day-to-day functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Managing the budget of the customer support department
I will work for the company’s goals and targets and in return, I expect to grow professionally in my career path with the company