Position: Technical support
Category: Support
English level: intermediate
Years of experience: 5


Hicell telecommunications, Kyiv, 09.2022 - 04.2023
Technical Support Specialist (World/Ukraine):
- Opening, tracking, and closing Helpdesk tickets regarding technical support;
- Escalating incidents and issues to the appropriate group;
- Handling customer inquiries from chat in messengers.

OLX Ukraine, Kyiv, 01.2018 - 07.2022
Key Account Manager:
- Assisting business users with technical and financial issues via phone, email, Zoom, and messengers;
- Preparing commercial proposals;
- Compiling reports on advertising campaigns using SQL queries to retrieve data about ads from the database.

Campana Call-Centre, Kharkiv, 02.2017 - 12.2017
Call Center Operator:
- Processing internet orders (outbound and inbound calls).

Global Bilgi, Kharkiv, 09.2016 - 01.2017
Call Center Operator:
- Providing consultation for Lifecell company customers (inbound calls).