Position: Customer Support Engineer
Category: Support
English level: fluent
Years of experience: 2

Throughout my work experience, I managed to reach the highest KPI's among the support department multiple times.
Customer Service Manager at DMarket, Kiyv ( 2019-12 - 2021-03 );

At "DMarket" I was responsible for the 1st line support in the main project of the
company. Handling users' complaints, website navigation, bug reporting, social
media, and billing management were my main responsibilities. Communication
with users is being performed via chat, email, and social media mainly in English.
The primary feature of that position was building my own workflow while dealing
with my main tasks, thus it helped me to acquire some management skills. Some
periods were quite challenging though. Nevertheless, such cases granted me a huge impact in terms of stress enduring, multitasking, and general performance as a support manager.


Customer Support Manager at Genesis, Kiyv ( 2019-06 - 2019-11 );

While working at "TrusTech", I was in charge of providing support to the users of
several websites. Communication took place via phone calls, live chat, and email.
All the communication proceeded entirely in English. My functional responsibilities
included: navigating users, clarifying the functionality of websites, answering
questions, resolving user complaints, as well as forwarding more complex tasks to
the second line of support. Occasionally I was responsible for solving certain tasks
that were related to the billing. Working at the company had such a massive
positive effect on my soft skills, which made my role as a team player more tangible.