Position: Learning & Development leader
Category: Other
English level: fluent
Years of experience: 7

Brought the Quality Assurance system to the new level by having it moved to the new platform, developing the scorecards for all types of interactions, and making it complied with the laws and company expectations.
I'm in my third year in the IT startup, working as a Learning & Development Leader. 

My previous work experience also includes 2 years of assisting customers in the US (Cruise line) and Kingdom of Jordan (Jordan Projects for Tourism Development).

At the moment, my responsibilities include taking care of Training & Quality Assurance: 

- Defining key learning objectives, needs, strategies, and tactics in different areas of
organization;
- Partnering closely with leadership to identify and align on  training process;
- Collaborating and coordinating across the teams to ensure visibility of strategy,
timelines, communication, training, and success metrics;
- Measuring the effectiveness of learning activities;
- Managing, designing, developing and implementing courses, materials and
assessments in LMS;
- Delivering learning needs assessments, facilitation, and evaluation of learning and
development initiatives;
- Ensuring all learning and development deliverables reflect the identified needs,
culture and core values of the company, and the needs of the clients;
- Coordinating the development of the manuals, training materials, articles and
other resources to enable successful performance and utilization of the processes
and systems by the employees of different departments;
- Coordinating Quality Assurance process, in terms of scheduling, creating and
updating the scorecards;
- Disputes arbitration;
- Ensuring bi-weekly and monthly reporting;
- Managing an established Employee Reward Program.