Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 3


- managing accounts from the point of sale to product adoption, and further retention & scaling;
- building rapport with clients;
- initial product setup and help with changes after the implementation;
- guiding clients to success with the product by identifying their goals;
- conducting training sessions for onboarding users;
- educating customers about the product, its functionality and possibilities;
- finding personalized solutions for clients' requests and concerns;
- regular check-ups & customer support through video calls, emails, and phone calls;
- working in close collaboration with QA and Product teams.