Position: Customer Support Engineer L2
Category: Support
English level: fluent
Years of experience: 3


For the last 2,5 years I've been working as a L2 Customer Support Engineer. Main technical skills and achievements: - MS SQL - Basics of JavaScript - HTML / CSS - XML - ServiceNow Certified System Administrator certificate Experience in Technical Support: - achieving KPI - troubleshooting - root cause analysis, QA - analyzing of system logs - identifying the reasons of the occurred problems and delivering the alternative solutions - collaboration with DEV teams and providers to ensure the complete resolution of the issues - support via calls, chats, emails - administration of enterprise applications - technical support of clients on request
Friendly company and team, perspective of growth, interesting product.