Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 2

I've successfully delivered different projects in IT area. 
I've passed several PM courses to develop my professional skills.
As a Customer Success Manager I was:
Providing customer support via emails and chat
Consulting new clients about product, discounts, payment options etc.
Providing support for existing clients
Following communication procedures, guidelines and policies
Ensuring that each customer receives outstanding service by providing a friendly environment

In general I worked as a project manager for 2 years. On my previous place of work I've been managing several projects with shared teams ranging from 3 to 10 individuals including FE and BE developers, QA engineers, designers, etc. Besides people management, my responsibilities included monitoring and forecasting the project planning and execution, time/effort tracking, regular status reports, and risk management. Also, I've been 
maintaining standard project documentation, running meetings and planning the full SDLC(timelines, resources).
I aspire to work in upcoming company with a team of professionals, who are passionate about mutual goal. I would love to have an opportunity to share and improve my experience, skills and knowledge.