Position: Support Team Supervisor/TL/Customer Services Quality Assurance Lead
Category: Support
English level: upper
Years of experience: 4

With my help people improved their organization and communication skills offering customers the best service. I was always able to find the best possible solution in complex situations and always did my best to negotiate with problematic clients in order to save the company from lots of disputes.
2+ years as a Customer Support Supervisor:
- strong decision making and complex problem solving concerning work and between the team members;
         - mentoring, advising and leading a team up to 12 people;
         - evaluating the performance of each team member, filling out weekly KPI reports;
         - organizing monthly individual meetings;
         - leading promotion trainings for team members;
         - performed basic troubleshooting;
         - creating and analyzing monthly mistakes statistics;
         - applying fines.

2 years as a Customer Support/TL:
     ​- working in team of 2-6 people on morning/day/night shifts;
     ​- dealing with calls, chats, messages, emails and other tasks at a time;
     ​- leading a team up to 6 people: giving tasks to each team member; monitoring their performance, dealing with/resolving the most complicated situations during the shift; filling in shift reports.
     ​- working with unique system of processing orders (Adminka), Zendesk chats, Bria, Microsoft Office, WPS Office, Google Services;
     ​- communicating with customers from all over the world.
I would like to work in more technical environment, website support lead for example. Or even try myself in another field like QA, Sales, Project Management, Marketing etc. I’m eager to learn and develop my skills, open to new opportunities, tasks and ways to achieve the company's goals :)
Please do not offer evening/night time shifts.