Position: Customer Support Engineer
Category: Support
English level: fluent
Years of experience: 4

Customer Support Team Lead:
Attained performance across customer satisfaction by 133% to date.

Proactively implemented business process improvements saving 60h per month across the hosting support team.



Customer Support Specialist:

Consistent top 1% performer across all KPIs.

Achieved the highest customer satisfaction rate across the hosting support team of 300 (237% attainment) and was awarded "Client's Choice of the Year" for the year 2020.
Promoted to Team Lead
Customer Support Team Lead
1 year 5 months

Leading a Global Technical Customer Support team (over 30 agents) supporting managed cloud hosting products.

Coaching and caring about the team, as well as managing technical escalations.



Customer Support Specialist
2 years 7 months

Supported a global customer market on managed cloud hosting products. 

Assisted with more than 70 types of hosting-related issues that involved: 
- managing PHP/HTML code; 
- hosting platform configuration;
- configuring DNS, email, cPanel, WHM settings;
- SSH management;
- SMTP/POP/FTP access;
I'm looking for challenging projects where I can apply both my technical knowledge and my communication skills.

I would love to contribute to the company with a technologically interesting product in the Customer Support or the Customer Success field.

I would prefer a normal office schedule.

I will not consider night shifts or sales positions.