Position: Support Specialist
Category: Support
English level: upper
Years of experience: 2


EPAM System:
- Provide email support, support via chats and calls, product guidance, and problem resolution to customers.
- Provide product assistance and support for specifications, performance, connections, setup, features, applications, and basic information.
- Perform troubleshooting and troubleshooting screen-sharing sessions with customers.
- Creating and maintaining technical documentation.
- Knowledge and configuration experience in Networking.
- Work with operating system installation, configuration, upgrade, and maintenance experience (Linux, Windows).
- Understanding of Support methodologies, processes, planning, tools, and techniques.