Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 5

CSA certification in ServiceNow
I am an IT professional with 5+ years of experience in the industry. My key concentration field is ServiceNow PaaS. I worked as a certified professional (business analyst) in this domain for 5 years. Mainly I touched ITSM application but was also very interested in Performance Analytics to assist organizations to optimize their decisions making with a help of vivid and dynamic reports.

Currently, I am looking for a part-time or freelance project due to relocation to another country.

How I can benefit your business:

1. If you are a small to a medium size business that still uses spreadsheets to track & manage business processes on top of custom-built applications lacking integrations between both due to talent or cost constraints. Let me:
- analyze your business processes, legacy tools, and long-term goals.
- conduct in-depth market research helping you to find the best vendor in the pool of no/low-code platforms that can automate your processes fast and effectively while meeting your budget goals.

2. If you are an organization that uses ServiceNow and wants to optimize ITSM processes with the help of an external resource. Let me:
- help you get a fresh look into your processes and see how to enable OOTB functionality to meet your needs.
- work with your internal team to derive better solutions for your business based on the in-depth analysis of your stakeholders and effective elicitation of their needs.

3. If you are a project team that lacks resources to support its SDLC processes within an Agile environment. Let me:
- benefit your team with my experience in business analysis and testing.
- lend your team a hand in creating robust user manuals for the end-users, writing business case studies, and technical documentation.
I am looking for interesting, engaging projects where I can contribute with my skill set and where I will be appreciated as an individual, where my work-life balance and salary will be always well-balanced. Also, I would like to have an opportunity to learn new things and domains while growing as a true professional.