Position: Account Manager / Client Success Manager / Project Manager
Category: Project Manager
English level: fluent
Years of experience: 8

During my work in a role of a Client Success Manager, I was responsible for the large US-based accounts health and growth. I used to work on 3 - 4 large enterprise-level accounts in parallel with the total number of dedicated engineering teams 30 – 50 people.
I've generated a lot of ideas for improvements, participated in building up strong engineering teams and working out the processes and strategy for the clients, which have resulted in the account and team growth.
I had a chance to mentor and inspire many people, who have later become talented engineers and solution architects, and learn from them as well.
- Managing multiple accounts with different engagement models. 
- Managing all aspects of client relationships. 
- Analyzing client's business pain-points, assisting with the roadmap to help reaching out strategic goals. 
- Taking active part in the whole opportunity initiation process. Drafting Proposals and SOWs.
- Extending partnership with the existing clients.
- Executive Reporting and Business Reviews. 
- Project Scope Analysis. Risks/issues management. 
- Team management and coaching. 
- Practical knowledge of software development methodologies and life cycle. 
- Strong IT background. Platform experience: Salesforce, IBM Websphere, Magento.
I am passionate about participating in IT projects, in a collaboration with the teams of experts, to help merchants transform their business and get the eCommerce into the new heights. Also, I really enjoy communicating with the people, support and lead the Company engineering teams as well as remove obstacles, which may appear during the project. In addition, I am good at building trust and partnership relations with the clients.