Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 4

• Was the first support team member at Allset to detect and eliminate the user fraud pattern by collecting, screening, verifying, and reporting suspicious user patterns and activity. Investigated and resolved over 500 fraud cases.

• Kept top-productivity inside the team.Confirmed o/a 700 orders a week with 97%-98% positive feedback, while keeping calm and being a team player:)
Having 4 years of experience working in support&sales, there are quite a few things I have done:

As support:

• Provided support to around 50 customers via phone/email a day while confirming over 100 orders with the restaurants on average (Allset).
• Assisted Marketing&Sales department with the creation of marketing campaigns, lead generation, and SMM (Allset).

Understanding the operating cadence of the company and its objectives, was able to establish and maintain the customer relationships efficiently, what involved proactive b2c/b2b communication, issue remediation, workflow management, documentation, and performance measurement.

As sales:

• Outlined around 100 commercial offers weekly based on innovative IT sales scripts, consistently exceeding the outreach metrics. (Lazarev Agency)
• Rejuvenated B2B/B2C sales funnel through the introduction of a new sales strategy to target US/EU markets. (Lazarev agency)
Want to contribute my skills and time to a top product with a close-knit team behind it. Mutual understanding always goes first for me as I am super open to communication and dialog inside the team. Having a startup experience, willing to work with new technologies and brand-new ideas.

Being based in Madrid, Spain, open to remote offers only.