Position: Lead Customer Support
Category: Support
English level: fluent
Years of experience: 5


Hey, my name is Kirill. Currently, I’m being a Lead Customer Support & Project Manager on different projects, where each requires a unique approach and a different set of aptitudes. 
The pool of my expertise comprised working with a multiplicity of different CRMs, such as Pipedrive, Zoho, Bitrix, Shopify, Magento, and many additional applications connected with these CRMs.
Now, let's talk about the ticket platforms or so-called chat systems. For more than 5 years I’ve been working with Zendesk, Gorgias, and Freshdesk. I’m well expertise to adjust automations there in order to ease up the workflow, create efficient canned responses for the most common inquiries, and provide the outsource integrations, such as IG, FB, Twitter, TrustPilot, MailChimp, Tracking Services, and different fulfillment facilities such as ShipStation, ShipBob, ShipMonk. I’ve adjusted the workflow there for more than 50 employees. So the work is done on time, efficiently, and with a high level of professionalism. Things are of utter importance for customers.
The key feature of a successful project is using Project Management tools or so-called Task Platforms. So, for that matter, I have been using Bitrix, Notion, TodoList, and Trello, and I have successfully arranged the perfect and uninterrupted workflow between different departments. 

In addition, I possess strong communication skills in English, which allowed me to provide excellent customer support to North-American, European, and Asian customers via phone calls.

Flexibility is not a stranger to me. With the current variables given, I can do my own analyses and find out a solution by myself.
I’m a very tech-savvy person. Throughout my whole career, I have been providing technical customer support and I have derived deep knowledge and experience in this realm.
And the last but not least, regarding my current state of availability, I can wage a full-time job remotely. 
This is only a brief description of my aptitudes and experience. To get to know me better, please feel free to have a look at my CV.

Best Regards, Kirill.