Position: Technical Support
Category: Support
English level: fluent
Years of experience: 3

I have 3,5 years of experience in Support field, with 2,5 years as a Customer Support (also performing some technical tasks) and around a year as a Technical Support inside Python Development team with some programming tasks and a lot of SQL database searching, log analysis and troubleshooting bugs and issues. Also I've completed Python backend developing courses and have been working a little as a Python Data Engineer.
My English level is Advanced, and I've been using and improving my language skills in professional and colloquial environments ever since studying in university, also I was hosting and leading an interactive English speaking club in Lviv for half a year to help other people in my community to improve on their language skills too.
Troubleshooting & Tools, L3 Technical Support
Sembly AI 
Core responsibilities:
- Monitoring stability of all systems
- Troubleshooting errors and malfunctions in the product (Prod, Stage systems)
- Profound analytical log analysis
- Identifying new dangerous issues and broad all-system research and analysis of them (extracting data from SQL databases, building statistics, graphs, writing in-depth articles about the issue in Notion)
- System testing before new versions are being pushed and troubleshooting testing issues
- Taking part in development of internal tools, needed for troubleshooting and monitoring
- Working in a development team, being in touch with developers all the time, helping them to prioritize bugs and issues that need to be solved first by criticality

Trainee Python Data Engineer
NIX Solutions:
- Learning DE core tools and doing training projects on them (Spark, Hadoop, Airflow)
- Testing and optimizing written code 
- Communicating with Team Leader about submitted pull requests 

Customer Support
Absolute Vision:
- customer service (responding tickets, taking calls, managing customer's systems)
- log analysis
- managing apps on customers' remote servers 
- monitoring the correct system operation and resolving any appearing issues

Customer Support (Customer Fraud Control)
ZONE3000:
- ensure the customer service by responding emails and phone calls related to security
and legal issues (fraud, account verification etc.)
- investigate and solve security and legal issues in the company's internal system
I expect to work as a Technical Support with the opportunity to learn some new needed tools and taking programming tasks/developing in this direction.