Position: Customer Support Subject Matter Expert
Category: Support
English level: fluent
Years of experience: 6


Work experience:
2017-2019: Customer Support Specialist at Namecheap, Inc
2019-Present: Subject Matter Expert at Namecheap, Inc

I have 6 years of experience as a Customer Support Specialist and Subject Matter Expert at Namecheap - one of the leading companies in the domain registration and hosting markets (the company is US-based and all the communication is in English). 

For the last 4 years, I've been working as a Subject Matter Expert. My primary responsibility is consulting with internal clients. Serving as an escalation point, a mentor, and internal support on work shifts, assisting CS Specialists by helping them with processing inquiries from clients.

I have experience in customer support via email, live chat, and phone. I'm an efficient communicator when it comes to resolving internal requests. 
I have worked with credit card, PayPal, and BTC payment processors. I am confident in my ability to learn and do so quickly.

I'm stress-resistant, quick to adapt and know how to find and effectively work with information. Working remotely is not an issue. 

Fluent in English, Ukrainian, and Russian.
I'm looking for an interesting position in an open-minded and friendly team, with professional management. I want to benefit the company and contribute by using and improving my professional skills.
- No phone customer support.