Position: Account Manager
Category: Support
English level: fluent
Years of experience: 2.5

Reached the level of Teamlead Backup.
My experience aligns well, as I have worked in customer service sector for several months abroad and two years for foreign companies in Ukraine, consequently I know how to find appropriate approach to each client. With the help of working experience in foreign companies and language teaching, I have acquired new time management, negotiation, and problem-solving skills and the ability to set priorities. During the last year I was working in Customer Service as Suport Engineer for trading platform Etoro. I was an effective bridge between company and clients: has been roviding first level support to the company’s clients by e-mail and has been receiving requests for assistance and support and respond with the utmost professionalism possible according to the company’s guidelines in Sales Force and with the help of Back Office. Also, I was keeping the customer’s interest alongside company’s requirements in mind at all times and was keeping vigilance regarding company's compliance with Global regulations. And last but not the least, I was representing the company and product at the highest possible level and provide a “WOW” professional and service experience
Duties as a result of which I will se no feedback and effectiveness.