Position: Customer Support/Team Lead
Category: Support
English level: fluent
Years of experience: 5


WONA - Customer support and sales manager
05.2015 - 05.2017 
Signing contracts with individuals and companies, hot and 
cold calls, building a client base, working through CRM, 
conducting presentations, and supporting clients.

Viasat - Customer support and sales manager 
03.2019 - 04.2021
Assisting customers and responding to their inquiries through 
CRM, chats, and calls.

Lime - Customer support (USA, EU markets)
05.2021 - 03.2023
Supported and provided the best solutions for customers’
problems via calls, chat, and email.
Acted as the face of the company, was a trusted advisor to 
the client, and was the only point of contact for their 
escalation and issues.
Actively participated in the strategic and growth plans of our 
employees and clients.
Tracked compliance with SLAs and customer operations 
scorecards, and identified and predicted risks while ensuring 
correct, cost-effective, and timely delivery of services