Position: Account Manager/ Technical Support
Category: Project Manager
English level: fluent
Years of experience: 4


Highly adept in systems analysis, diagnostics, troubleshooting and conflict resolution.
Exhibits excellent organizational and problem-solving skills. 
I have strong theoretical skills in Project Management, experience in eCommerce, Accounting and successfully completed Scrum Master Certification/ Google Project Management

Work Experience 
Credit/Account Analyst - Nexteum
March 2019 - September 2021 (2 years 4 months)

Data analysis (CRM/ERP system NetSuite)
Creating spreadsheet, pivot tables, documents
Communicating with Shipping Carriers and Vendors regarding payments and
credits
Identifying, researching and resolving billing variances to maintain system
accuracy and currency 
Preparing and reviewing financial reports
Negotiating credit disputes
CC Reconciling
Optimising ERP/processes for user`s needs
Team Lead Assistance, writing and scheduling tasks, Follow-Up
Training new agents

Claim Specialist - Nexteum
June 2018 - February 2019 (9 months)
Communicating  with Shipping Carriers and Vendors in order to troubleshoot the claims
Preparing documents for all claim steps
Starting, investigating and finalizing different types of claims
Deep knowledge of Shipping Carriers policies( UPS/Fedex/USPS)

Copywriter - Freelance
2015-2017 (2 years 4 months)
Writing clear and error-free content for a website, publication, and broadcast media that reflects the customer's voice according to all requirements.