Position: Customer success manager
Category: Other
English level: upper
Years of experience: 11

Successfully managing portfolio of 30+ customers
Ability to cooperate with different  departments - tech, sales, finance
Started my professional way as NOC engeneer  in Ukrainian Telco company. I was responsible for:
- Monitoring of networks - IP-MPLS and SDH
- Localisation of emergencies, coordination of issues solving and quality assurance 
- Communication with customers in case of any emergency, planned maintenance etc.
 After 3 years I moved to Procurement department. There I had a chance to work with operators, providers, business customers. My key responsibilities were next:
- Checking posibillity of service providing for key customers
- Coordinated technical implementation of customer services
- Working with sales and technical subdivisions in order to provide all required information to customers and assure good quality of services

In 2015 started working as an Voice Account manager at international company:
- Managing portfolio more than 30 customers
- Identify opportunities and assuring its implementation
- Reaching selling objectives within existing portfolio
- Building good relationships with customers
I want to work in the company with own product, with product I believe in 
Good team is a must , even if I work remotely :)