Position: Customer support, Customer Success specialist
Category: Support
English level: upper
Years of experience: 2.5

Trained and guided new employees for multiple roles in the support team.
Doubled the number of subscribers in the Telegram channel.
Improved the number of complaint resolutions in the project.
Currently I work as a customer support manager of the affiliate program and my responsibilities are:
 Processing payments for customers.
 Handling problematic cases.
 Engaging the necessary teams to resolve important customer issues promptly.
 Onboarding new members of the team.
 Communication with customers via email and chat.
 Publishing media materials at the company channel.