Position: Customer Support
Category: Support
English level: upper
Years of experience: 2.5


I have experience in:
Identify and evaluate the needs of customers to achieve their satisfaction. 
Handle customer complaints, offer solutions and suitable alternatives within time limits; 
Follow up to ensure problem resolution 
Documentation and logging of calls on the ticketing tool (Zendesk) 
Management of CRM Zendesk tool (<2 years experience) 
Manage and fill out the documentation in Word, Excel, Google