Position: Senior consumer experience manager
Category: Marketing
English level: upper
Years of experience: 9

1. Launching new product via digital channels – Glo, Velo
2. Creating Contact Centre from 0.
3. Creating Lead Generation and digital marketing process from 0.
4. Improving delivery process.
5. Developing loyalty process.
6. Retention implementing.
8. Website development
7.Email, SMS marketing implementing
8. Usual managing process. Budgeting, recruitment, motivation, KPI planning, software implementing.
Senior consumer experience manager June 2019 - present  
1.	5 main steams management. A) Costumer service; B) Retention and loyalty. C) Digital analytics D) CRM system D) E-commerce
2. Consumer service efficiency management. Contact Centre management
3. Retention programs implementation. Member get member, Loyalty program.
4. Direct to consumer journeys development through omnichannel communication. Including messengers, bot, email, sms.
5. Digital infrastructure management. CRM, E-commerce, mailing tools, analytics, e.t.c
6. Supplier management.

1. Launching new product – Glo, Velo
2. Creating Contact Centre from 0.
3. Creating Lead Generation process from 0.
4. Improving delivery process.
5. Developing loyalty process.
6. Retention implementing.
8. Website development
7.Email, SMS marketing implementing
8. Usual managing process. Budgeting, recruitment, motivation, KPI planning, software implementing.