Position: Manager/Director/Project Manager/Team Lead/NOC/SRE/DevOps/Support Head
Category: Project Manager
English level: fluent
Years of experience: 11

As NOC manager, built team from scratch (ramped up further from 5 to 15 engineers), established processes, runbooks, toolset and monitoring setup, managed to gain ownership on all monitoring solutions across all company products. The team helps to achieve up to 99.995% availability by driving an efficient incident management process and operations, providing ongoing assistance for R&D, integration, and support teams.

As a Support Team Leader, I managed a support group (30 members) providing administration and monitoring services for customers on LTE/MVNO, VOIP, IPTV, and Broadband Internet access billing. My role is allocating tasks and workloads to individual staff members, giving prompt and accurate information on individual staff member performance, establishing team targets as a reflection of the company's objectives, performing customers escalation processing.
The team provides customers installations (350+ servers) support and deployment projects management. My team launched over 30 projects, collected use-cases teaming with customers, and delivered 25+ new features. We conducted 55 systems migrations, 300+ upgrades, and complex maintenances.
• Leadership
• People management
• Incidents management
• Projects management
• AWS, Oracle Cloud, Proxmox, Docker, Kubernetes
• Monitoring (Prometheus, Grafana, ELK, CloudWatch, Zabbix, PRTG, OpsGenie, Pingdom/Dotcom-monitor)
• Windows and Linux servers administration (CentOS/Debian/Ubuntu, Windows server NT-2016)
• Networking (Cisco, HP, Ubiquiti, Mikrotik)
• Configuration management (Ansible, Chef)
• CI\CD (Jenkins, ArgoCD)
• PHP, JS, Python, Bash, Perl, Delphi
• MySQL, MSSQL, Oracle RAC
• VOIP (Asterisk based, PortaSwitch)
Innovations and new projects delivery, challenges solving and processes development, communication and collaboration, business trips to establish new connections and opportunities.