Position: DevOps engineer
Category: DevOps
English level: pre
Years of experience: 2.5


I have over 5 years of various experience as DevOps engineer, technical support agent and QA engineer. Also, have an experience in mass-issue coordination between departments. Multilingual: Ukrainian/Russian/English.
Over last 2 years I worked with big enterprise clients, supporting huge on-premises environments, dealing with multiple escalation teams.
I am fast learning and open-minded person.

Experience:
Junior Devops at Softserve  ( 09.2017 - 04.2020 )
Large software and hardware email- and web- security solutions vendor. Shift based team, responding to monitoring incidents and service requests from customer and engineering teams.
Working as contractor at Cisco project in SoftServe.

Responsibilities:

• Solve complex incidents
• Communicate with escalation peers
• Communicate with stakeholders
• Administration and health monitoring of Linux/FreeBSD servers 
• Investigating and troubleshooting hardware, software and network issues
• Work closely with development teams to ensure that platforms are designed with "operability" in mindset
• Processing customer requests
• Collaborating with data center engineers and other teams to fix issues in short terms

Junior QA at Gameloft 
Responsibilities:
- Reviewing and analyzing system specifications
- Executing test and reviewing results
- Reporting the bugs

Technical support agent at Plarium ( 04.2015 - 07.2016)
Responsibilities:
- Assisted customers inquiries via HelpDesk and analyzed technical issues to provide solutions
- Created technical reports and coordinated with the developers team to accelerate problem-solving
- Performed project testing and documenting bug-reports in JIRA
- Filling the knowledge base and FAQ