Position: Delivery Manager
Category: Product Manager
English level: fluent
Years of experience: 7

As a Service Delivery Manager
•	Accountable for the stability (24/7) of the Production, Test, Dev environments for business users, maintaining timely certificates update, installing of latest fixes, software patches, reacting to critical and major vulnerabilities
•	Ensured collaboration with key business stakeholders to achieve the service improvement goals
•	Built the existing service model, mapped all service delivery processes and procedures from scratch until implementation
•	Leading Critical incident resolving process by coordinating internal and external stakeholders and vendors

As a Project Manager:
•	Delivered several external and internal projects (ITSM integrations) from scope defining to production rollout (Waterfall model)
•	Took a lead role in continuously improving software delivery processes, documenting existing procedures, and implementing them into customer's environments
•	Daily managing distributed teams of support engineers (10 FTE) and integration developers (5-7 FTE)
•	Ensured projects rollout and transparent transition to the Support Team 
•	Implemented several Scrum techniques into daily operations (board, daily standups, retrospective)
More than 4 years of team management including day-to-day interaction with people, 7+ years in Service Delivery for European corporations (inc. Incident and Problem delivery, projects transition, project delivery).
Passionate about working with People and Technology. 
Profficient level of English, German and Polish.
Analytical mindset together with a strong set of soft skills including persuasion and coaching.
Built a service delivery model within a software integrator company and successfully leaded it. 
Covered responsibilities of a Project Manager for a smaller customer demands. 
I'd like to discuss a role of a Service Delivery Manager or a Project Manager.
 
Located in Warsaw (PL). 
Permanent work permit as well as B2B (preferable).
I'd like to be involved into software delivery procecess, preferably in Agile methodology. 
Can easily work in English/Polish/German business environment.