Position: Customer Care/Support Specialist
Category: Support
English level: upper
Years of experience: 8

- Was in the role of the team lead in a competition among restaurants. As result - we took first place twice and won a total of 60,000 grivna;

- Studied the basics of manual testing in courses for six months and eventually received a certificate of successful completion;
CUSTOMER SERVICE SPECIALIST
"Chernomorka Online 2.0"
Nov 2021 - Feb 2022
- Participation in the opening of an online project for Kyiv;
- Development of a communication strategy between operators and customers;
- Implementation of working tools for new employees of the service, their training and mentoring;
- Communication with clients, accounting in the CRM system, resolving conflict issues and startup errors;

RESTAURANT MANAGER
"Chernomorka"
Oct 2020 - Nov 2021
- Customer service quality control;
- Managing a group of waiters to keep them on team scores;
- Permanent presence in the restaurant for the timely resolution of any conflict situation;
- Control of trade turnover and provision of all processes with the necessary raw materials for high-quality work;

CUSTOMER SERVICE QUALITY CONTROL SPECIALIST
"Binotel"
Mar 2020 - Sep 2020
- Telephone/chat contact with the clients to resolve their issues;
- Assignment of tasks to appropriate processes and prioritization of their implementation;
- Collecting feedback, transferring information in accordance with the department responsible for this part of the company;

TOURISM MANAGER
"Poehali s nami"
May 2019 - Mar 2020
- Being on the line with clients 24/7, solving their questions at any time;
- Identifying the deepest needs of the client, selecting suitable vacation options, working with objections;
- Accompanying clients in obtaining visas, insurance, and additional service on vacation;

RESTAURANT MANAGER
"Fine Family" (ex "OLIVA")
Sep 2014 - May 2019
- Communication with different types of customers to make contact and solve all conflict situations;
- Managing, controlling, and helping all levels of restaurant divisions;
- Direct communication with contractors and service providers: from finding the best supplier - to receiving deliveries and quality control;
- Сontrol and distribution of the budget, preparation of documentary reporting;
- Keeping employees motivated to achieve goals;
find a "perfect match" company, where I can use my skills, acquire new ones, learn and grow professionally.