Position: L3 Support with SQL & Change/Release background
Category: Support
English level: upper
Years of experience: 10

L3 - in-depth analysis of critical user issues;  
UAT, QA and PROD deployments coordination;  
Initiate fixes and changes to improve product quality based on customer's point of view, deployment, track positive/negative influence. 
Developed and implemented processes based on ITIL conceptions aimed at decreasing of complaints inflow and working process automation; 
24/7 (on shifts) support of Live applications, issue tracking, analytics and communication with customers; 
System monitoring and update (issue tracking, escalation process); 
Fix customers' queries (mail, phone, HD, etc.); 
Improve new features and bug tracking in CRM and KB systems; 
Improvement of QA process

Take a part in Data Warehouse planning/architect/building in 2 banks. 
Analyse requiremnts and SQL(Oracle/Terradata) writing/optimysing to aggregate data from different bank's systems to DWH
ETL processes planning/architect/development (ODI, SQL)
DataMarts/Reports creating (OBIEE)
Change management
Release management
Incident management
Support processes

Oracle SQL PL\​SQL
Teradata
DWH 
OBIEE
Functional Analyst
Business Analyst
Technical Analyst
Business to development translating
Banking workflow
Sales workflow
Reporting
Looking for an interesting, challenging project to share my & gain new experience!