Position: IT Support Engineer / Technical Support
Category: Support
English level: pre
Years of experience: 2


2020 - 2021
L1 Customer Support

Work consisted in the acceptance of incoming appeals of clients, grant of consultation on
a bank product, help in the decision of problems with payments. Consultation on a credit
product. Рerforming fraud monitoring and financial monitoring. Experience hardly
anymore one year.


2021 - 2022
L1 Head of Customer Support Group, Supervisor

Got step to the leader of group client support. Amount man in a command - 10-12.
Duties: educating, tuning of working process, improvement of command indexes.
While working at L1, I gained experience in the following programs: SrBank, TranzWare
FIMI Online, IsCard, UPC Online.
Understanding of the principles of e-commerce business models.


2022 - 2023
L2 technical support

Experience related to the technical part of the product setup, analytics. Experience with
Elasticsearch logging service. Main focus - application performance monitoring,
identifying issues, defects and their elimination, optimization.
Generation of tickets for modifications and functionality improvements.
Experience in creating push notifications for a mobile application.


2023 - now
L3 IT Support Engineer

Work with the state Internet portal DIIA. Receiving requests from clients for
development, modernization, support and optimization of services. Setting up fast,
convenient and secure work with state registries. Development and implementation of IT-
technologies for government institutions and commercial organizations.