Position: Customer/Techincal Support
Category: Support
English level: intermediate
Years of experience: 3


•	More than 3 years of customer and technical support experience, 1+ years of software manual testing throughout the Software Development Lifecycle and different development methodologies (SCRUM/Kanban).
•	Free communication by phone/chats/e-mails, competent oral and written language (Ukrainian, Russian, English B1).
•	Building relationships with clients and partners.
•	Cooperation with internal departments to help meet customer needs.
•	Solving complaints and preventing additional problems by improving processes.
•	Attentive to details, sociable, persevering, self-motivation, responsible, results orientated.
•	Experience in using a wide range of technology and tools: Chrome Dev Tools, Postman, Jira, HTML/CSS, MS SQL, Figma, Sublime Text, UNIX, XMind, MongoDB.
•	Technical documentation testing and understanding of requirements and bug life cycle, REST/SOAP API testing.
•	Ability to write documentations: test plan, test cases, checklists, bug report, test reports, etc.