Position: Customer Service / Customer Support Specialist, ІТ
Category: Support
English level: fluent
Years of experience: 5

At WIX.com, I've grown to a senior CS expert and was one of the top specialists of one of the WIX products (Photo galleries and logo builder). My initiative was to never abandon a single customer case and have a sensitive or tough situation sorted out leaving a client satisfied.
I have a grat 5-year customer support experience in IT (site builder / document builder platforms, domain and hosting services), all my employers are top international companies (WIX, Hostinger, etc.) with English speaking cilient base mostly.

My responsibilities included (but not limited to) communicating with the company paying and potential clients through emails, live chats, and phone calls to find out their needs, solve their issues, answer their questions, and suggest possible allternatives of how their businesses can benefit even more with a certain product.

I have been in constant contact with the QA and dev teams at every place where I worked to report and keep track of the bugs and issues that the clients reported through JIRA reports and/or directly through Slack.

You can find more details about most of my experience on LinkedIn.

At the present, I'm interested in growing as a customer support expert, expanding my current experience, and I'm also looking into coding: I'm learning JS and Python myself.

I have been working for the previous employears as a Private Entrepreneur (as I have a Ukrainian PE license, group 3). Payment range is negotiable.

I will be more than happy to answer your questions via a zoom or phone call.
I'm looking forward to speaking with you and I'm sure in our mutual fruitful collaboration.

Keep safe and have a grea day!
- I prefer working daytime shifts (GMT+3). Night shifts - none or in extra urgency cases.
- I can work overtime if extra paid.