Position: Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 3

Among my most significant achievements are being recognized as the best Customer Support Specialist for 7 months straight (among ~190 others) and continuing to build my legacy as Customer Support Team Leader by taking the worst-ranked team to the 1st place, making it the best team of 2022, and being awarded as the best Team Leader of 2022.
I am a Team Leader with 3 years of experience in providing the highest level of Customer Support to clients all over the globe. I know how to build a team/department from scratch and create an atmosphere & conditions for their constant growth and satisfaction.

Some of my main duties include:
- Leading and driving a team to meet performance targets and enhance the customer experience;
- Motivating and engaging team members to contribute towards common goals;
- Conducting performance reviews and quality control assessments for individual team members and the entire team;
- Organizing and leading meetings to analyze and present team performance;
- Collecting customer feedback and statistical data to improve UI/UX;
- Working with various software tools such as Confluence, Jira, Trello, Linux, MySQL, PHPMyAdmin, WordPress, Laravel, and other CMS.

Currently, I am seeking a position that offers career advancement and/or higher compensation.