Position: Sales Manager
Category: Sales
English level: intermediate
Years of experience: 1


Work experience:
1. Sales manager in Webport Technology
My responsibilities:
Conducting active sales of company services.
Engaging in negotiations with clients and developing customized proposals.
Providing customer support and addressing their needs.
Analyzing the market and competitors to determine sales strategies.
Monitoring market trends and analyzing competitors to identify effective strategies.
Guiding clients throughout the entire agreement process.
Maintaining documentation of sales and reporting on completed work

2. Customer support in Webport Technology
Responsibilities:
Identifying and resolving customers' technical issues, providing instructions on product usage,
and addressing technical inquiries.
Providing updates on the status of issue resolution.
Resolving customer complaints and dissatisfaction, taking necessary actions to address and
ensure satisfaction.
Maintaining statistics and analyzing the frequency and types of inquiries to enhance service and
address common questions.
Ensuring documentation and reporting of customer queries and complaints processing.
Collaborating with other departments within the company to address customer issues that require
additional attention.
Assisting in the development of customer support materials, such as guides, instructions, or
FAQs.

3. Customer support in DataGroup
Responsibilities:
Resolving customer inquiries, complaints, and issues with attention to detail and within set
timelines.
Assisting customers in understanding company products and services, providing consultations
and informational support.
Maintaining records of customer interactions in CRM system and ensuring data accuracy.
Participating in training and seminars to enhance knowledge and skills in customer service.