Position: Account Manager / Product support specialist (German)
Category: Product Manager
English level: upper
Years of experience: 5


Direct contact for customer with technical questions
 Customer communication by CRM, phone, email, live-chat
 Remote installation of software on android cash-registers, update applications via AnyDesk,
TeamViewer, bug fixing, restart SQL server, (TCP/IP, DNS, DHCP server configuration)
 Update internal databases with information about technical issues and useful discussions with
customers
 Creating a second-level ticket in Jira with app bugs for development department
 Monitoring of current developments for customer solutions
 Gather customer feedback/input and share with Product/Development teams
Assist in training junior Customer Support Representatives
 Speaker at conferences, exhibitions and presentations in Germany/Austria.