Position: IT support engineer / System administrator/ DevOps
Category: Sysadmin
English level: intermediate
Years of experience: 10


IT engineer in CHANEL
Technical support/administration for IT infrastructure company and users
 - Administration Windows server 2012/2016/2019 (physical servers and virtualization on Hyper-V), local IT periphery;
 - Active Directory and Forefront Identity Manager (FIM), PrintServer and etc;
 - Mobile device management (mobile phones/tablets, laptops) using Microsoft Intune(IBM Maas 360) and Apple Business Manager;
 - Participated as a local responsible person in the implementation of the Service-now (ITSM) platform. I also later worked in it, solving local tickets, and collaborating with global teams;
 - Setting up a backup process on IBM Type Library + Arcserve Backup and sending progress reports, also administration of backup to cloud storage - Azure Backup;
 - Administration, work and training of employees on Microsoft 365 (Office 365, One Drive, Outlook, Teams, creating customization sites on SharePoint, etc.) + business process automation with Microsoft Power Automate, report customization in Power BI (made several projects) ;
 - Administration and support of IP telephony(ACTIVEO, Microsoft Teams Telephony);
 - Participated as part of the IT department in the relocation of the boutique and the expansion of the office (management of the process of transfer and expansion of access control systems, video surveillance, network infrastructure)).