Position: Technical support
Category: Support
English level: upper
Years of experience: 2


I got my first experience in the field of technical support while working in the call center of a company that specializes in installing Internet access points. Worked in the lead generation department for half a year. One year worked in the department of technical support for existing customers of the company. The main task was to eliminate the malfunction on the customer's line; collection of information about the problem, transfer of the task of correction to the regional representative, monitoring of the work to eliminate the malfunction, communication with the client for the period until the restoration of access to the Internet.
While working, I used special programs for SIP telephony, elements of Microsoft Office, e-mail, various accounting programs and online cabinets.
For two years I worked as a translator and liaison specialist for a small construction company. Duties included:
simultaneous translation of conversations at meetings; processing customer requests; formation of bases of orders for services; communication with the executing company for planning work and calculating the cost; work with the client during the construction period until the transfer of the project; technical support.
I am currently studying lead generation and analytics. I want to get the maximum knowledge on working with clients, from market analysis and database formation, to ensuring sales and retaining customers.
I will be glad to consider any suggestions.