Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 3

IELTS Academic
I am a Customer Service Specialist with 3 years’ experience. Accustomed to working in fast-paced environments with the ability to think and act quickly. Besides, I am open to an opposite position, ready to cope with new tasks. 

My recent responsibilities are:

- providing guidance for problems and questions of users
- immediately escalating serious complaints or issues that I am not equipped to deal with.
- resolve technical issues of the customer via email or chat sessions (Helpshift)
- compile reports on overall customer satisfaction
- working with SQL
- Tableau
work/life balance 
standard work schedule 5/2
no night shifts