Position: Head of customer service
Category: Support
English level: fluent
Years of experience: 11

I have taken company's sales culture to th next level, building long-term relationship with customers and increasing the revenue twice within 1 year period.
I have been managing multifunctional and multilanguage teams both remote and in-house in a dynamic ecommerce international company. Main functions managed are sales and customer care as well as logistics, product development and operations. In terms of task management and ticket management tools we have utilized trello, Jira, freshdesk, zendesk and for goal management okr tool - profit. For data analysis we have used excel and have developed our own software. 
Throughout my career I have hired, trained and managed more than 50 people, set up basis and kpis for managing and growing remote teams within the company, conducted restructuring and optimization, developed the products of the company. 
The sales revenue has increased three times and the customer satisfaction rate has increased twice within 1 year since I joined the company. 
 Employee turnover rate has been drastically decreased and has remained stable within the years worked for the company.
New challenges, using more of my potential to achieve awesome results