Position: Business analyst
Category: Business Analyst
English level: fluent
Years of experience: 2


•	7+ years’ experience in supporting clients
and their В2В, В2С projects
•	Fluent written and spoken English
•	HTML, SQL, CMS, CRM, UML
•	Manual testing of website Beta version
•	Agile / Scrum methodology	
•	Clients` requirements management   
•	Создание прототипов 
•	Bug tracking tools (Jira)
•  Producing business requirement artifacts including UML, Use Cases, Business Rules, Functional & Non-Functional Specifications, User Interface Design Specifications, etc.
•  Reviewing, analyzing the effectiveness and efficiency of existing systems, developing strategies for     
   improving or further leveraging these systems
•  Assisting designers in designing UI and UX
•  Interpreting user needs and writing functional specifications for new website version, changes and/or system   
    enhancements 
•  Manual testing, user acceptance testing of website Beta version, providing test reports
•  Interpreting technical documentation as well as updating documents including training   
   documentation 
•  Hot fixes implementing, researching and analyzing origin of issues in the system (CMS)
•  Holding weekly Skype meetings with clients (EMEA,APAC, NA, LA)
•  Administrating, maintaining the Helpdesk system, escalating of requests to second line support
•  Entertaining clients having profound knowledge of cultural differences