Position: Customer Service Executive/Manager
Category: Support
English level: fluent
Years of experience: 6


Techinical Support Specialist
Singapore Telecommunications , Malaysia/Singapore
 Provide IT assistance to staff and customers
 Training end-users on hardware functionality and software programs.
 Phone and email techinical Support.
 Software troubleshotting and problem solving.
 onboarded and trained all incoming junior tech support specialists.
Key Achievements
     
Solved 90% of level 3 tech support tickets without needing to escalate to the level 4 tech support engineers.

CTO 
Zyroix Inc, Nigeria.
    coding 
Drove growth innovation with 10% on annual revenue
superheaded overhaul of various underperforming departments to reduce stagnation and increase growth and productivity.
Initiated and managed the introduction of cross-platform of zyroix App increasing the download.
Coordinated the adoption of Agile methodology across all departments
Reviewed the existing technology, budget, that saved the company millions of Naira,
Streamlined the manual testing process by designing and implementing a platform for reporting, fixing and verifying bugs , increasing efficiency,
Implemented new data security measures across the company IT infrastructure.