Position: QA Engineer
Category: QA
English level: upper
Years of experience: 5


BEKEY A/S 
Technical Support Engineer (L3). Business Intelligence
April 2020 г. 

Responsibilities as a BI:
- Making custom reports based on SQL queries.
- Providing statistical data to the management team.
- Analyzing data and preparing charts for presentations.
- Developing automated reports based on Microsoft excel power query tool.
- Data visualization using PowerBI.

Technical Support Engineer (L3).manual QA
July 2016 – April 2020

Support part:
Support part:
- Troubleshooting issues reported by operations from L1, L2 or directly from customers (Fresh desk).
- Investigating causes errors using SQL queries in a database (PostgreSQL).
- Running bulk actions using direct API calls (Postman).
- Researching user experience to deliver ideas for improvements of "weak" points of applicatons or simplifying workflows.
- Writing technical tasks for developing new features.
- Writing user guides and describing workflows for the customers. Describing business processes, instructions, and standard operating procedures for the support team (Confluence).
- Participating in SLA development/changes for the support team.

QA part:
- Writing test scenarios.
- Execute function tests mobile/web applications.
- Post-release/ post-implementation testing.
- Working with test documentation: reviewing requirements, running test cases, creating and rechecking bugs (Jira).
- Reporting test results.
- Analyzing back-end methods by reading the code.

Database Analyst (JSC CB  Privatbank)
August 2011 г. – July 2016 г.

- Writing queries into the database (Sybase).
- Collecting statistics.
- Making reports and presentations.
- Participating in the development of methods for employee evaluation and ratings. Calculating employee ratings.
- Calculating KPI.
- Participating in the launching of promotion programs and evaluating their results.
- Preparing SQL scripts for fetching target groups of customers for further communications.
- Writing technical tasks for the development department.
Looking for the position of middle QA with the possibility to grow into automation QA.

I'm currently not considering the offers related to the support. I have enough interesting challenges in this area on my current project and I'm looking for new adventures in another role :)