Position: Support engineer, application support, customer support
Category: Support
English level: fluent
Years of experience: 8

Resolved 500+ complex technical issues with SQL, Linux, and web server logs.
Received recognition for excellent customer service and high ratings.
Streamlined incident management.
Mentored junior team members, fostering a collaborative work environment.
Awarded "Employee of the Quarter" for exceptional performance.
Continuously developing soft skills to build strong relationships and drive success.
With 7+ years as a Support Analyst, I excelled in troubleshooting, resolving technical issues, and providing exemplary customer service. Proficient in SQL, Linux, and web server logs. Skilled in incident management, web-based support initiatives, and documentation. Possess strong communication and interpersonal skills, fostering effective collaboration within teams and ensuring a positive customer experience.