Position: Trainee / Junior QA Engineer
Category: QA
English level: intermediate
Years of experience: 0


I have 4 months of non-commercial experience at SkillUp, 3 years of experience as a Customer Support Representative.
1. Quality Assurance (Apprenticeship)
SkillUp | November 2021 - February 2022 | Kyiv, Ukraine
Participation:
• Writing test documentation: Bug Reports
(JIRA), Test Cases & Test Suits (TestRail);
• API testing in Postman;
• Load testing in JMeter;
• Software testing.
2. Customer Support Representative 
Stars Interactive Services | January 2020 - November 2021 | 
Sofia, Bulgaria
Responsibilities:
• Daily communication with players via live chat and by
email to answer their questions and resolve their
queries;
• Provide accurate, valid, and complete information by
using the right methods/tools;
• Verification of players' accounts.
3. Customer Support Representative of Air France/KLM
Telus International Bulgaria | December 2018 - November
2019 | Sofia, Bulgaria
Responsibilities:
• Daily communication with customers by phone and
email to answer their questions and resolve their
queries;
• Helping customers with flight reservations, itinerary
changes, baggage concerns, and questions about
customer loyalty programs.
I am looking for a job where I can contribute to the company by improving the quality of the product as well as developing and gaining even more knowledge and skills.