Position: Marketing Manager
Category: Business Analyst
English level: fluent
Years of experience: 6

Collect information about market and generate it in one consolidated data to easier analysing.
Established communication with the company's customers, increased brand loyalty, reduced the percentage of negative calls.
Optimized the collecting information via a macro in ExCel and save a lot of working time.
Сheck a lot of catalogues, advertising brochures and site information for mistakes and help to avoid all of them
I am looking for Junior Business Analyst position. I have 5 years of experience as analyst in marketing and analysis department. 
My duties were:
•	Analysis of the automobile market of the Mercedes-Benz brand;
•	Support of advertising campaigns;
•	Preparation of internal reports;
•	Processing of dealer reports;
•	Preparation of reports for Mercedes-Benz AG;
•	Business correspondence with Mercedes-Benz AG, dealers, fleet customers, private customers;
•	Communication with customers, dealers by phone;
•	Solving customer problems based on complaints;
•	Maintenance of documentation for service contracts.
•	Navigating and using the ControlPay web platform and support tools;
•	Verification of account details;
•	Audit of freight invoices;
•	Analysis of shipment data;
•	Checking the calculation logic;
•	Communication with clients (business correspondence in English);
To start career in IT but without technical knowledges