Position: Customer service/technicians/drivers work manager, sales manager - Менеджер по роботі з клієнтами/техніками/водіям, з продаж
Category: Support
English level: intermediate
Years of experience: 1

First working place: 
Helped other operators to optimize their work and increased the efficiency of their tasks by 25%.
Second:
Optimized the work of fifteen technicians and the work team by selecting the right tasks and high-quality communication, dividing responsibilities among all team members. The average check for the jobs closed per day is $5,700
Sales manager, Customer Support, 1C Захід-хліб (Zahid-hlib)
June 2021 - December 2021
L`viv
Accepted orders in the formed client base (about 200 clients in 3 hours)
Managed the documentation of orders in 1C and Excel.
Helped other operators to optimize their work and increased the efficiency of their tasks by 25%.

SLK Locksmith, Manager in Customer Support department
September 2022 - March 2023
Task management - coordination and distribution of tasks in working groups (distribution of work between team members, as well as monitoring the work of technicians and assigning new tasks)
Communication with technicians and clients, conflict resolution, work with leads
Keeping records of staff work
Preparation of invoices and work with inventory
Customer service and management, task distribution, work with technicians/drivers (work distribution, monitoring or reporting, etc.)
Night shifts or flexible schedule will be an advantage