Position: L1 Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 2.5


With 2 years of experience in the telecommunications and healthcare industries, I have honed my skills in customer service, technical support, and billing management.

As a call center operator at Kyivstar, I received applications from subscribers, processed incoming information, and provided timely and effective solutions to their queries. In my subsequent role as a technical support specialist for a COVID-19 tracking application, I assisted patients with installing and using the application, ensuring their isolation until full recovery. Currently, I am working as a Collection Billing Specialist at the New York Clinic, where my primary responsibility is to manage problem accounts by resolving unpaid bills, identifying and correcting errors in billing, and addressing customer complaints.

In my current role, I have developed strong skills in problem-solving, communication, and multitasking. I am adept at handling a high volume of tasks and can resolve 60% of issues online, with the remaining 40% handled through calls with insurance companies.

I am excited about the opportunity to bring my skills and experience to your organization and contribute to its success. Thank you for considering my application.
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