Position: Interpreter and customer support
Category: Support
English level: fluent
Years of experience: 2.5

•	Consistently received excellent feedback from my employer for my interpretation services between Spanish and English in medical and customer service contexts.

•	Received positive customer feedback for my customer service interpretation, resulting in increased customer satisfaction and retention.

•	Proven track record of acting as a knowledgeable and reliable interpreter, consistently receiving high praise from clients and colleagues alike.

•	Successfully navigated complex and high-pressure communication scenarios, ensuring clear and effective communication between parties and demonstrating exceptional problem-solving skills.

•      Successfully provided customer service to a diverse range of clients, including individuals and large corporate accounts.

•      Developed and implemented new customer service strategies to improve satisfaction ratings and increase customer retention.

•	Consistently achieved high customer satisfaction ratings, resulting in positive customer reviews and repeat business.

•	Collaborated with other departments to resolve customer issues and ensure smooth and efficient service delivery.

•	Demonstrated exceptional communication skills, including active listening and effective problem-solving.

•	Trained and mentored new customer service representatives, sharing your knowledge and expertise to improve the overall team's performance.
I am an experienced customer service professional with a proven track record of providing exceptional support to clients. In my most recent role as a medical interpreter at Teleperformance, I provided accurate interpretation services in both English and Spanish, using precise medical terminology. I exceeded the company's expectations in monthly evaluations by consistently delivering excellent customer service, even in high-pressure situations. Additionally, in my previous role as a customer service representative at Grupo Guion, I successfully managed client interactions via multiple channels such as WhatsApp, email, Instagram, and Facebook. I quickly resolved issues, managed product returns, and exchanges, and tracked shipments, resulting in a high customer retention rate and positive feedback. With my strong communication skills, ability to multitask, and proficiency in social media management, I am confident in my ability to excel in any customer service role.