Position: Customer support
Category: Support
English level: fluent
Years of experience: 5

During my job for 4yrs at a payTV company, I was able to accomplish the following within 6months.
High customer satisfaction rating
Accurate issue resolution
Fast response time
Positive customer interaction
Team work and collaboration
Hi,  Thank you for viewing my profile.
I have contributed immensely to the growth and development of companies and business i worked with over the years, their sales improved from hundreds to thousands. I was able to build rapport with my customers, which in turn they recommend me to their family and friends,and that made the company I worked for realized huge sales, capital and turn over within a period of six months. I turned customers into consistent customer, through my top-notch customer service skills. I worked with a payTV company, my major role here was attending to customers through phone conversation, email and chats. customers call to ask questions about our products and services, to call for queries, and also call to confirm the availability of some products they would want to buy.
I ensured my customers were well attended to, I was empathetic, a good listener, a problem solver and I make sure I resolve all their queries.
I also call them on monthly basis to remind them to pay their monthly subscriptions and available promos and incentives the company is offering.
My expectation is to work in a friendly environment, a workplace where I am taught about the company's product and services, I want to work with a productive team with positive mindset. No sales please.