Position: Customer/Technical Support Agent
Category: Support
English level: fluent
Years of experience: 2

Over the years, I have learnt and mastered the importance of good listening and good communication. With this , I maintain professionalism while been friendly with the clients/customers.
Not to forget, I’m also a good team player. I build a very good rapport not just with my clients but also with my work colleagues as well.
Customer/Technical Support Agent
June 2021 - January 2023
. Helped the clients/customers with problem solving.
. Troubleshooting 
. Let the programmers/ Company know able glitches
. Refer back to the programmers in  complicated cases
. Used CRM, Slack and Excel 

Customer Support Agent
TransLogistic SolutionsKyiv,Ukraine
August 2019-February 2021
•Provided exceptional customer support and assistance to a diverse client base, effective addressing inquiries, resolving issues,and ensuring customers satisfaction.
•Handled a high volume of customer interactions, managing and prioritizing tasks to meet or exceed established service-level agreements (SLAs).
•Utilized CRM software to do document and track customer interactions, ensuring accurate and up-to-date customer information and efficient case management.
•Achieved consistent customer satisfaction ratings of over 95% based on post-interaction surveys.
•Responded to customer inquiries via phone,email,and chat, maintaining a high level professionalism, empathy,and business knowledge