Position: Customer Success Manager
Category: Support
English level: upper
Years of experience: 4

Negotiated a lot of contracts with new clients and continued cooperation with old partners. Also I solved problems with difficult clients.
I held many online and offline training webinars for different audiences and for different requests.
Create roadmap and customer interaction processes
I am a sincere and open to new acquaintances person with well-developed communication skills. I like to work with complex tasks that require clear planning, complete immersion in the process.  

General Customer Experience Manager (mentorship)
02/2023 - Present
-Create roadmap and customer interaction processes
-Structure data in a CRM
-Work with customer feedback

Customer Success/ Support Manager (full-time)
04/2022 - 02/ 2023
-Customer care and support
-Provide fast feedback about the software issues
-Work cross-functionally with product
-Cooperate with colleagues from other departments and escalate complex issues

Customer Success Manager (full-time)
09/2021 - 02/2022
-Provide professional support, help customers set up their accounts and solve their problems
-Renewing subscriptions for long periods
-Work with customer feedback with another departments
-Provide training for clients

Account Manager
03/2020 - 09/2021
-Build and maintain strong, long-lasting client relationships
-Preparing agreements and any documents, related to cooperation with partners
-Track and support financial workflow
-Eliminating all the reasons that might make customers leave
-Provide training courses for clients and students
-Work with the technical and marketing teams
I want to move forward in a company with goals and be part of a friendly team. I want to clearly understand my tasks and take responsibility.