Position: Customer Support
Category: Support
English level: fluent
Years of experience: 4


As a customer support agent I:
- managed calls, emails and chats in English; 
- dealt with refund requests (collected all the necessary information about the transaction and decided on issuing the refund or declining the request); 
- resolved customers' technical, behaviour and payment issues;
- checked customers' chats on the website for Terms&Conditions violation and took appropriate actions;
- worked with VIP customers and assisted them via WhatsApp and personal email; 
- returned inactive VIP customers back to the website; 
- improved the workflow of the Support Department; 
- evaluated my fellow support agents; 
- communicated with partner company's representatives via emails (B2B).

My first work experience was as a translator at The National Scientific Medical Library of Ukraine. I translated medical prescriptions and other documentation from English to Ukrainian and vice versa for pharmaceutical companies.
Looking for a job with a stable schedule Monday-Friday.
Preferably without communicating with customers on the phone.