Position: Customer Success Manager
Category: Support
English level: upper
Years of experience: 3


- Manage a portfolio of 70+ key accounts, serving as the primary point of contact and building strong relationships with clients.
- Proactively engage with customers to understand their business objectives and align our solutions to meet their needs, resulting in a customer churn rate of >1%. 
- Collaborate with cross-functional teams, including sales, IT, marketing, finance and product, to ensure seamless implementation and onboarding of new customers.
- Conduct regular business reviews with clients to assess their satisfaction, identify opportunities for improvement, and present strategic recommendations.Use Customer Satisfaction (CSAT) and Net Promoter Score (NPS) through Wootric to measure the satisfaction level with the support they receive.
- Identify upselling and cross-selling opportunities to drive revenue growth and increase customer lifetime value.
- Provide product demos, training, and support to customers, ensuring they maximize their value.
- Act as a customer advocate, representing their interests within the organization and providing feedback to improve our products and services.
- Utilize customer success software and CRM systems to track customer interactions, monitor customer health scores, and generate reports for management.