Position: Air Traffic Controller Simulator Instructor. Customer Support
Category: Support
English level: upper
Years of experience: 1.5


*Air Traffic Controller Simulator Instructor in UKSATSE, Boryspil International Airport, Ukraine*
Oct 2021 - Present (1 year)
Testing of air traffic controllers’ proficiency with local simulation software, instruction of air traffic controllers, communication with foreign customer support (in English) by email, by phone and Social Media, technical support of PCs, working with documentation and Big Data (using Excel), Team Lead assisting, regular meetings with Team Leaders and auditing activity.

*Passenger Support Agent in UHC, Boryspil International Airport, Ukraine*
Mar 2021 - Aug 2021 (6 months)
Customer Support of passengers (English - speaking passengers included): working with local airport CRM system, verification of passengers' documents, problem solving, consulting, billing activity, Team Lead assisting, trainees' coaching.