Position: Senior UX/UI Designer, Senior Product Designer
Category: Design
English level: upper
Years of experience: 5

My last achievements are:
- Reduce pressure on customer service staff up to 80% by designing CRM return system with data-driven process and integrations with warehouses management system which provides all the information about returns and exchanges on order and item level in one place;
- Designed Return portal for web and mobile version with converting returns into exchanges and retain up to 40% in sales for merchants;
- Reduced returns by 20% with Returnista's returns platform;
- Delight customers with an automated returns process, automated and manual exchanges, flexible returns in Netherlands and abroad;
- Designed new version of the refunds section on the merchant app with possibility to refund all returned items in one sales order, refund one or more items in one sales order, manual processing and also process manual exchanges;
- Embedded app in Shopify.
I am a passionate UX/UI Designer with a curious mind and a problem-solving approach, considering user needs and business requirements. For the last 5 years I’ve worked with international teams on products that include mobile and web applications, enterprise systems, websites, and complex B2B SaaS products. 
In my design practice I took a user-centered design approach and rapidly tested and iterated my designs.

I have experience in leading product designs, planning and maintaining UX-related activities on upcoming projects (ideation, research, etc.). I set design requirements based on client and user research information, analyzed how a new product satisfies market needs and user preferences, and presented design ideas to cross-functional teams and stakeholders.

I have experience in leading all aspects of the UX/UI design, creating intuitive and creative UX experiences across SAAS platform and products, creating personas framework, empathy maps, goals, competitors analysis, ideation, prioritisation, wire-framing, interactive detailed prototyping, responsive web design, creating & maintaining design systems, documentation (CJM, user flows, user stories, use cases, example map, user stories).
I would like to work in the company which provides team motivation and engagement, clear vision of working processes, open communication, growth opportunities, empowerment, work-life balance, recognition - celebrating achievements.