Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 2


Ecommerce, LLCEcommerce, LLC

Business AnalystBusiness Analyst

 Overseeing and running small company projects;
 Requirements gathering, clarification and documentation;
 Writing user stories;
 Preparing and participating in Demos; Overseeing and running small company projects;  Requirements gathering, clarification and documentation;  Writing user stories;  Preparing and participating in Demos;

Senior Billing agent 

Assisting Senior Billing Manager in developing new billing processes and improving old ones;
Participating in training and coaching junior employees in billing procedures; 
Overseeing compliance with established billing processes and policies;
Reviewing complex invoices history to eliminate and resolve errors;
Assisting in resolving escalated issues;
Detecting inconsistencies in billing processes and suggest appropriate corrections to Senior Billing Manager;
Handling and resolving chargeback cases;
Assisting Senior Management in Leading billing in-house projects;
Coordinating, supervising and scheduling a team of 4+ people;
Participating in organizing regular team lectures and meetings, composing manuals and training material for junior employees;
Assisting Senior Billing Manager in developing new billing processes and improving old ones; 
Participating in training and coaching junior employees in billing procedures; 
Overseeing compliance with established billing processes and policies; 
Reviewing complex invoices history to eliminate and resolve errors; Assisting in resolving escalated issues; 
Detecting inconsistencies in billing processes and suggest appropriate corrections to Senior Billing Manager; 
Handling and resolving chargeback cases; 
Assisting Senior Management in Leading billing in-house projects; Coordinating, supervising and scheduling a team of 4+ people; Participating in organizing regular team lectures and meetings,