Position: L1/L2 Support engineer
Category: Sysadmin
English level: intermediate
Years of experience: 4

Technical skills: 
-       G-suite Full administration
-       Configure Azure AD + Intune federated with G-suite
-       Microsoft 365 Administration
-       AWS EC2, IAM, AWS Organizations
-	setting up\configuring OS Windows (7, 8, 8.1, 10, Server 2016), Linux (Ubuntu, Fedora),  Mac OS X
-	deep understanding of programs and package MS Office, VMware Workstation, JetBrain products, Jamf Self Service(Mac OS)
-	skills with Docker, Git, Confluence 
-	configuring network equipment following vendors TP-LINK, D-Link, Cisco
-	working with Help Desk and accounting systems such as  BMC service desk, Cherwell
-  	working with Azure AD(reassigning roles in groups, configuring rules for different types of users)
-	assembling PC components, fault detection, fixing issues on the block level
-	setting up and configuring mobile devices under iOS
2018 - present 
Company: “SoftServe”
Role: IT Support Engineer
Responsibilities: Installing and configuring workstation software as a part of hiring procedure or by individual user’s request. Supporting of network and domain user accounts and mailboxes. Supporting of corporate network printing service. Configuring and supporting technical devices and workstations in meeting rooms and guest rooms. Updating corporate knowledge base. Warehouse management. Helping users with migration from Windows AD to Azure AD. Organization of equipment repairs. Communication with teams to resolve various problems