Position: Project Manager, Product Manager, Delivery Manager
Category: Project Manager
English level: upper
Years of experience: 3


Work Experience: 
IT Project manager in EdTech: 
1. Quarter planning and prioritizing a projects;
2. Managing a team of developers and setting tasks. Using the SCRUM framework. 
4. Establishing strategic relationships with vendors;
3. Communication with stakeholders and upper management;
4. Defining project objectives and  project scope;
5. Creating and visualizing a new business process and BRD.
6. Manage and control projects. Several example of my current projects:
- Developing chat-bot based on Open-source platform for Customer Service team; 
- Developing web interface for chats platform;
- Creating intelligent routing based on user metadata;
- Managing and integrated communication platform in internal company system and process.

Tools: Miro; Jira; Confluence; Slack; Asana; Notion; ReDash; Tableu. 

Project Manager in Bank:
Created and implemented strategy for customer product in digital channels (chats; messengers; knowledge base):
1. Created system for collecting and analyzing customer feedback;
- Based on customer feedback fixed over 20 bugs in mobile app
2. Developed and redesign knowledge base for customer and employees 
3. Developed BRD and created design for chats in mobile app
4. Manage and control developers project plan;
5. Collaborate with stakeholders during visioning and concept development
6. Implementation new Zendesk products to the customer support team
Hello! 
I moved from Customer Service to Project Management. 
Based on my experience in Customer Service I like to understand what customers really need and how the company can solve their problems. It's really helped me in my job. 
I can lead and develop new projects from scratch. 
I`m interested in EdTech and FinTech and have experience in it.
I prefer full remote job. 

Note: I`ma Belarus citizen, but now living in Bali. I don't support my government at all. It's one of the reason, why i can't live in my homeland
Слава Украине!