Position: Customer Care Agent
Category: Support
English level: upper
Years of experience: 1

As a technical support agent, I had to face tasks of various complexity levels. There were some issues with the software, however, which were caused by a temporary system malfunction. Luckily, I had enough knowledge of the application I worked with to find a perfect solution for certain clients without escalation to the second tier of support.
In my student years, I had to be creative enough to make my ends meet. That is why I had such a precious experience of teaching schoolchildren, managing business accounts on Instagram, translating texts and supporting SaaS web application, interacting with English speaking customers while resolving all kinds of issues.
I am a teamwork enthusiast, bureaucracy hater and new experiences seeker. The team's size is not as important to me, as the prospects of personal and professional development within the team.