Position: Support Specialist
Category: Support
English level: intermediate
Years of experience: 2.5

Improving percentage of customers positive reviews from 85% to 96%.
Freelancer for now.

Previous Experience

Integration Support Specialist (L2 AdOps)
Starts from 11.2022 to 05.2023
LoopMe
Skills:
Investigation troubles with advertising campaigns;
Traffic analytics;
Troubleshooting;
Creating bug reports;
Setting up advertising campaigns on test account and testing creatives;
Working in cooperation with product team for fixing bugs ASAP;
Processing tickets on Jira, answers to requesters;
Direct communication with specialists in other company departments. 
Workspace:
Chrome console;
MS Office;
Kibana;
Jira;
MySQL;
Postman;
Charles;
Tools developed by the company.

L1 Support + SEO/Researcher
Starts from 01.2017 to 10.2022
Home Office (8–10 employees only)
Private Products, (Info sites, Apps & digital distribution, Etsy store)
Biggest Projects
Onplanners.com
Digital-Planner.com
Softcatalog.info
Customer support by Email and Chat on Etsy;
Participation in development of product;
Testing and verification bugs;
Creating bug reports;
Setting up advertising campaigns using Google Ads, Facebook, PBN;
Human Resource Management (link builders, copywriters); 
Working in cooperation with product team to improve product & fixing bugs ASAP.

Tools:
MS Office & Google Docs;
Kibana;
Chrome console;
Google Analytics;
Serpstat, Seranking;
PDF editors;
Apps for sync with test devices;
Drupal modules, development by the company;
WordPress;
Redmine.