Position: Senior Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 3


Hi, I am Kate! Nice meeting you 

I had been working remotely before it became the mainstream and at the moment I am striving for new knowledge. 
More than 2 years ago I explored the Customer service and during this time I experienced:

- a brand new topic to acquaint myself with, which is trading
- night shifts and stepping out of the comfort zone
- handling up to 10 and more chats simultaneously
- mastering cultural approach and applying it when achieving KPI goals
- tutoring new operators with guidance and instructions in chats 
- monitoring performance 

Support taught me not to take the complaints personally and maintain a healthy balance between empathy and common sense, to do what is expected by the rules and excel at it.
Moreover, after being "dependent" on rating, I started giving the feedback myself in my personal life.

Prior to customer care I had been engaged in an educational environment and was providing English classes  with a break for maternity leave.

Among my other skills I can name research, copy writing, flexibility, ability to learn quickly and creativity 

My hobbies include modern cross stitching and decor (my collection can be seen in Instagram _teacher_stiches), SUP boarding, style and fashion, reading and crafts 

Everything I have been engaged in so far has all been connected with using foreign languages and this is the skill that comes to job description by default.
I look forward to contributing my language skills and gaining new experiences!