Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 1

Received numerous feedback from customers with appreciation of very high quality of Customer Support.
Have 1.5 year experience in Customer Support (IT product companies) and about 10 years of experience in Customer Service working both with local and international customers (inhouse and distant); also have experience in export sales (2 years).

Working as Customer Support Manager provided support to customers in written on any issues that could occur, including solving technical problems in cooperation with the development team. Prepared technical manuals for website moderators and created FAQ section from a scratch.

Client and result oriented with a positive and can-do attitude, responsible, intelligent, friendly, with strong work ethic, able to self manage and work independently.
Proficient in problem-solving, decision making and multitasking,
able to learn quickly and apply new knowledge.

Looking for further development in Customer Support or, possibly, in Customer Success area.
Cold calls