Position: Cybersecurity, IT Auditor, DevOps
Category: DevOps
English level: fluent
Years of experience: 11


I have 17 years of customer support experience supporting large and enterprise class customers using a variety of ticketing systems such as custom vertical systems, Fogbugz, and Jira. From my most recent position I have 10 years of operations and customer support leadership experience in IT where I worked with MS SQL, Windows Server, VPNs, RDP, testing software for bug fixes, and other duties as assigned for projects. In the last 7 of those ten years that experience also included Microsoft Azure using app insights, logs, and other metrics to monitor web app resources and resolve any issues or creating bug reports for software developers to investigate further. I also managed Azure AD, Office365, cloud and onprem Windows and Linux VMs, Ubiquity network equipment and VPNs. We used a variety of tools such as New Relic, Azure alerts, PagerDuty, OpsGenie, Uptime Robot, and were just implementing Datadog at the time of my departure from this position. 
Prior to these experiences I also have experience working as a network security engineer working with Cisco networking equipment and performing security audits in the medical and financial institutions markets. We also used a combination of monitoring tools such as Nagios and Solarwinds.