Position: Technical Support
Category: Other
English level: upper
Years of experience: 4

Automated several processes with Google Apps Script. By my count, it saved up to 60-70% of the workload needed before.

Developed the script written on bash&apple script. Script automated the onboarding procedure of product introduction to new customers. Script decreased the onboarding procedure duration from 100% to 40%.
Customer Support Specialist Dec 2020 - Nov 2021
BetterMe: Health & Fitness, Lutsk, Ukraine
• Helping Customers with their issues/questions/requests regarding the BetterMe app via email.
• Working with 100+ google sheets, uniting them into the ecosystem for company purposes. Implementing usage of google sheets formulas according to my tasks. Automated several processes with Google Apps Script. By my count, it saved up to 60-70% of the workload needed before.
Senior Technical Support Specialist Dec 2019 - Feb 2021
Clario Tech Limited, Lutsk, Ukraine
• Resolving different Security&Privacy related issues and requests. Mainly it was done in the area of macOS, iOS, and Android systems, social media accounts, etc.
• Unique requests regarding a variety of situations in life or preventing them.
• Guiding customers about digital hygiene. Forewarned is forearmed.
Middle Technical Support Representative Sep 2018 - Dec 2019
Kromtech, Lutsk, Ukraine
• Helping customers with software-related issues in the field of macOS, iOS, Android, and Windows systems.
• Developed the script written on bash&apple script. Script automated the onboarding procedure of product introduction to new customers. Script decreased the onboarding procedure duration from 100% to 40%.