Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 4

Achievements:
- developed the help-desk program (Jira Software) 
- developed the existing service procedures and implemented the customer standards for operations departments
- arranged and restuctured the effective sales department  
- сonducted the servies of trainings for Sales, Reservations, Front office department
- developed and executed the Business development plan  
- developed and achieved the KPI department's execution
12 years of experience in Customer Support (hospitality and facility management). 
Started career as Events Coordinator and then moved on in Sales and Account Management Department.
Total experience on managing positions is over 7 years.
I plan to develop myself in Account Management by using my knowledge and skills in proving exceptional service.
I expect to develop myself in managing teams members of Customer support department.
Do not prefer active sales and cold calls performing.