Position: Customer Support Agent
Category: Other
English level: fluent
Years of experience: 2.5


Customer Support Representative 

- Communicating with customers through live chats and emails;
- ensure customer satisfaction and provide professional customer support.
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The Quality Control Manager

Training and mentoring customer service personnel within the workplace
Keeping accurate documentation and performing statistical analysis.
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Payment Officer

Responsible for the daily payment transactions processing (fund in/out).
Ensuring all payments are processed accurately and in a timely manner, complying with all Standard Operation Procedures.
Handle back office duties related to payments.
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Middle Customer Support Manager

Problem solving and handling mostly angry customers.
Responding to customer queries in a timely and accurate way, via phone, email, and live chat. 
Identifying customer needs and helping customers use specific features.