Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 3

Created a database of scripts from scratch.
Processed 10,000 leads for the company in a year, under war conditions
Led a team of 9 managers and 150 employees
I work in Zendesk, Infobip, Bitrix, Trello, Google docs
Working with incoming and outgoing tickets, guides for users to navigate sites, applications, solving technical problems. 
Collaboration with company departments to solve problems and optimize processes. 
Outgoing calls on "warm base" (300+ per week)
Fulfillment of daily, weekly and monthly norms
Keeping project statistics, filling tables based on collected data.
At the moment I consider part-time work, combining it with my main job