Position: Senior L2/L3 Support Eng
Category: Support
English level: fluent
Years of experience: 11

mentor, scrum activities facilitator, communication with customer to improve satisfaction, docs creation from the scratch (rules, procedures, workflow, communication, "how to" troubleshooting manuals, etc), independent (as it could be)  in a matter of complicated tasks...
QA Team Lead/ Senior System Analyst/ PO
Industry: software development

Responsible for evaluating the Issues reported by the Business Users and members and providing ongoing solutions to ensure operational support structure and issues are being tracked for analysis, tracking and resolution, and proactive communication of issue status
Work with cross-functional teams (Development, Quality Engineering, Release Management, Operations, and Product Management) for continual product delivery improvement, running demos as a senior matter expert of projects
Daily stand-up, retro meetings facilitation (SCRUM approach)
Ensure the service meets the corporate quality, security and compliance standards, providing the documentation for the ongoing support and maintenance of the systems
Participate in the decision making of success or failure of application systems to be deployed in production and assesses risk associated to control and policy exceptions
Liaise between business and systems areas, including partnering with other parts of systems' organization such as development and technical infrastructure teams, to investigate and/or develop solutions to business/systems issues
Work directly with end users to capture and analyze challenges to their workflow
Prioritizes work within an agile team and maintain a backlog of future work for consideration/prioritization
Take responsibility for the development of ongoing enhancements, create and prioritize user stories with the agile teams
Own and drive backlog grooming and management (only defects), prioritize user reported issues, delivery
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Practical knowledge of SDLC (Agile, Waterfall) and software testing methodologies
Knowledge and understanding of test levels and types. Experience in Black box and Grey box testing
Experience in creation of testing documentation (Test Plans, Test Suites, Test Cases, Bug Reports).
Work experience with bug tracking system JIRA
Test cases support and execution
Basic knowledge of SQL, Regular Expressions
Experience of work with Postgre and Oracle databases (SQL Developer)
Basic knowledge of REST, SOAP protocols Work experience with SoapUI program (auto-tests execution), Postman
Work experience with version control systems GIT
Work experience with continuous integration server BAMBOO (deployment)
Team and release management experience
Communication with PM’s, customer, improvements raised, creating requirements based on user stories.