Position: Customer support manager
Category: Support
English level: intermediate
Years of experience: 5


I have three years’ experience working in an IT companies. I performed duties as support manager and partially project manager. I work in the company which develops resources for government services. I feel like I need to develop my skills in a bigger and more interesting company. I`m motivated by interesting tasks and I'm looking for a change to apply my skills in building effective workflow. Certainly, I'm open to new experiences.

My main responsibilities:
-Technical customer support via mails and calls.
-Customer product training.
-Description of tasks in Gitlab/Jira for developers and QA.
-Customer support after releasing, discussion final result of projects as well.
-Create and maintain user documentation.
-Preparing reports (timesheets) timely and on regular basis.
-Reporting about completed tasks.
-Verification and moderation.
-Work with complaints and resolve conflict situations.