Position: Sales and Support Manager
Category: Support
English level: fluent
Years of experience: 5

- Grown a support team from 3 to 17 people 
- Developed and implemented metrics and KPI system for 24/7 support team 
- Covered 98% of support activities with guides and process documentation  
- Administrated the support platform in accordance with the support strategy
- Managed day to day operations of a CS email team of 17 people
- Did performance evaluations
- Facilitated the dep transition to SalesForce platform
- Assisted in establishing UA branch of a US based corporation and transitioned around 20 people from contractors to officially hired employees in accordance with UA labor laws
I am an experienced versatile professional in all things customer-related. My responsibilities throughout my career have varied from effectively performing pre-defined tasks to creatively managing complex processes and diverse teams. 

My biggest passion is finding a way to marry "customer  first" ideology with the business needs of a dynamic product.

I have experience working in both outsource companies and product ones. The first has reaped me a skill of managing multiple deals and customers simultaneously, while the latter has given me an opportunity to learn how long-lasting business relationships are created and nurtured. 

In most workplaces, my performance and results had allowed me to progress fast and be trusted with management positions by my seniors.
I am by nature a very curious person, so there is not much I am totally opposed to, but I would definitely try to stay away from a "too corporate environment".