Position: Business Analyst/Data Researcher/Lead Generator
Category: Business Analyst
English level: fluent
Years of experience: 1


Customer Support Representative
September - February
The project is devoted to a mobile game with a wide range of gameplay peculiarities that results in a necessity to have customer support 24/7.
My responsibilities and achievements on the project:
-handled requests as a primary activity with 60+ resolved tickets per day;
-collected customers' feedback;
-did research in order to provide any relevant information to customers;
-got an experience in cross-cultural communication with customers all over the world;
-used Zendesk as the basic CRM system.
Customer Support Representative
February - July
The project is related to the cryptocurrency exchange platform offering different services to crypto owners.
My responsibilities and achievements on the project:
-provided professional technical support using various means of communication (e-mails, live chats and social networks);
-dealt with P2P requests about selling and buying cryptocurrency; -obtained experience in working in a geographically and culturally diverse team;
-communicated bugs and other problems to the developer's team; -used Salesforce as the basic CRM system.