Position: Billing Manager/Payment Analyst/Billing Product Manager/Risk Manager
Category: Data Analyst
English level: upper
Years of experience: 2


Hard-working, motivated and enthusiastic person. Always strive to achieve the highest results possible and accept every challenge. Looking for personal growth and new possibilities.

Brainstack_
Full-time · 1 yr 11 mos
Kyiv, Kyiv City, Ukraine
Billing Risk Manager
Mar 2020 - Aug 2021 · 1 yr 6 mos
- Chargeback and refunds covering;
- Knowledge of Visa/MasterCard rules and policies;
- Work with such payment providers as Checkout, Bluesnap, DLocal, Wirecard, Cardpay, Stripe, PPG, Payzen, Centrobill, CashFlows, SafeCharge, Maxpay, HiPay, Ecommpay and others;
- Fraud prevention.

Achievements:
- Covered 20K+ cases of refunds and chargebacks;
- Prevented a loss of 500K+ USD.- Chargeback and refunds covering; - Knowledge of Visa/MasterCard rules and policies; - Work with such payment providers as Checkout, Bluesnap, DLocal, Wirecard, Cardpay, Stripe, PPG, Payzen, Centrobill, CashFlows, SafeCharge, Maxpay, HiPay, Ecommpay and others; - Fraud prevention. Achievements: - Covered 20K+ cases of refunds and chargebacks; - Prevented a loss of 500K+ USD.…see more

Customer Service Support Manager
Oct 2019 - Mar 2020 · 6 mos
- Covering customer chats, calls and emails;
- Problem solving and improvement of customer experience;
- Creating reports.

Achievements:
- Successful solving of 5000+ customer requests

Also worked as Mastercard Concierge Manager (9 mos). More information you can find in my CV.