Position: Project Manager / Product Manager
Category: Project Manager
English level: fluent
Years of experience: 3

Was chosen as the best teammate of 2019 by the team internally which is a great achievement for me - working in a team is one of the most important aspects of a successful employee. 
Regularly receive warm and sweet messages from my customers; maintain a friendly relationships with all of them.
Customer Success:
- Analysis of customers' needs, usage 
- Assisting with / implementing product configuration 
- Pro-active support and new features communication
- Usage statistics and reports gathering
- NPS and customers' satisfaction
- Escalating customers' issues and requests to RnD or Product Office
- Reporting on renewal rate, retention NET

Project Management:
- Requirements gathering and analysis
- Release planning
- Development scope planning
- Submitted detailed documentation on the project lifecycle and implementation requirements/details
- Getting users' feedback and suggestions to Product Office, creating user stories
- Taking an active part in product planning activities

Pre-sale:
- Understanding of the customers' needs and requirements
- Configuring the product to meet the needs
- Improvements/new features planning for prospects
- Technical assistance during pre-sale
- Communication with customers' IT Admin departments on various questions regarding deployment options, supported environments etc.

L1 Customer Support: 
- Solutions finding skills, quick reaction to major/severity1 issues
- Effective communication 
- White glove customer service 
- Incident and problem management skills
- Day-to-day support activities and operations management
- Technical support includes beta- and A/B testing, reading logs

Team Management / Operation:
- Team Management (10+ international subordinates)
- Operational management of a new sub-department
- Gathering monthly reports of the department's activity, plans and focuses 
- Team mentoring, motivation and strategic planning of improvements and new processes
- Onboarding and new employees training

Skills:
- Understanding of SDLC
- Azure Analytics
- MS Project
- SQL
- HTML, CSS
- Working with technical documentation, API
- Configuring product by adjusting xml, json files, creating regex etc.

English - fluent.
Looking for opportunities to join a professional and friendly team working on an interesting product that helps other companies solve their challenges. I'm very interested in learning and practising product management skills so tight relationships with Product Office is a must, preferably direct communication and possibility to take an active part in the future of the product.