Position: Customer Support Agent
Category: Support
English level: intermediate
Years of experience: 1


Work in the company “Zoom Support”.

Worked mostly with customers from USA, Great Britain, Canada and Australia. In Support department provided quick and efficient support in terms of helping them with their softwares, PCs and MACs and other various special requests related to their computers, the work of the computers or other devices.

Moreover, For the  2 years working as a Head of the service center. The main responsibility was connected with making the team as much efficient and result-oriented as possible. Within this period, I was also a manager whose main aim was to maintain and therefore improve the results of the team by setting goals individually for each employee and helping to reach them. Also, I had to solve problematic repairs and communicate a lot with clients; there were cases of conflict situations that I had to reconcile.
Also, I went through courses in Onseo of “C#,” “C++,” and” Python.” Received an experience with teamwork.