Position: Customer support
Category: Sales
English level: fluent
Years of experience: 2


hey:) Mike here. 

Have been working as a head of sales at a design company(architectural visualization). It was a startup, started with 2 people on the team.. owner, one designer, and myself. 0 clients.

My role wasn’t specific because of the fact I mentioned above. There were many things to be taken care of. Starting from market research and looking for clients to translating juristic documents and helping to hire stuff. 

From zero clients we’ve gone to more than 100 real estate agents/brokers who we are very happy to be assisting with our service.

However, my responsibilities are much more well-defined now. Communication with long-standing clients, looking for new companies who would need us as their vendor, accepting/processing the orders. Using Trello task manager to set up a convenient workflow for the team. Doing the quality control before delivering the materials to the client. Setting the deadlines and planning the workload for each day of the week. Dealing with customer objections and submitting the requested edits to the designer. Helping our financial department to do the accounting for the completed projects and sending out the invoices. Debt reminding and collection.

All of the above duties are what my working days and weeks consist of. Of course, Minor additional tasks pop up from time to time. Such as the development of a new product/service or the implementation of some innovative solutions to our regular appearing issues. Exciting stuff.

Looking for work in an ambitious team where my experience and communication skills would be put to beneficial use. Would be happy to work on an innovative product/startup. Customer support is also something that drives me. I am confident about my stress tolerance and ability to make every client satisfied with the high quality of service he receives.
Ambitious and result-orientated team. Innovative and creative approach to day-to-day tasks.