Position: Project Manager
Category: Other
English level: fluent
Years of experience: 0.5

As a Technical Customer Support Representative, I achieved high customer satisfaction ratings by providing efficient and effective technical support to customers.

As a Translator, I consistently met or exceeded project deadlines and maintained a high level of accuracy and attention to detail.

As an English Coach, I received positive feedback from students and colleagues for my effective teaching methods, customized lesson plans, and ability to foster a positive and supportive learning environment.

In addition to these achievements, I recently completed a Project Management course, which provided me with the foundational knowledge and skills necessary to excel in a Project Manager role. I am eager to apply my newly acquired knowledge and experience to lead successful projects and contribute to the success of an organization.
As a Technical Customer Support Representative, I was responsible for providing timely and effective support to customers experiencing technical issues with hardware and software products. This involved troubleshooting and resolving technical problems via phone or email, as well as escalating complex issues to senior team members or the development team. At this position I used such tools as Microsoft Teams, Microsoft Outlook, Jira, Confluence.

As a Translator, I worked on a project, translating documents, websites, and other materials from English to Vietnamese and French language. This required a strong attention to detail, excellent communication skills, and the ability to work effectively both independently and as part of a team.

As an English Coach, I worked with individuals and groups of adults to improve their English language skills, providing lessons and guidance on grammar, vocabulary, pronunciation, and conversation. This involved developing customized lesson plans and materials tailored to each student's unique needs and learning style, as well as tracking progress and providing feedback to help them achieve their goals.
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