Position: Copywriter, Translator
English level: fluent
Years of experience: 0.5


Customer Support Operator
from 10.2020 to 12.2020 
Mindy Teams, Kyiv (Outsourcing)
Responsibilities:
- correspondence with users concerning the operation of delivery service Glovo-app
- timely processing of client enquiries via online chats and providing information regarding the contact reason
- troubleshooting and dealing with difficulties that may arise with orders and finding appropriate solutions
- communicating with parties - couriers, partners, users - by phone (if needed)
- collection of customer feedback and making process changes to exceed customer satisfaction goals
- answering partner telephone calls promptly to avoid on-hold wait times

Through my part-time employment as a Customer Support operator, I have proven a strong customer focus with the ability to communicate and deal with people from a diverse range of backgrounds. I have had to handle many tough customer enquiries and have learned to resolve them in a professional and timely manner. My duty was to manage multiple tasks concurrently and to lead correspondence with several customers together as speedy as possible.

The software being used: Talkdesk, Helpjuice, Jira
Throughout my educational process in the university, I was constantly dealing with texts of different nature and structure, which made a deposit in my growth as a critical thinking individual. That’s why             ,  ,    . 

Taking into account my previous employment,  '          . I suppose to have already made the most of it and no longer consider myself working in that occupation.