Position: Customer Support Team Lead / Account / Success / Operations manager
Category: Support
English level: fluent
Years of experience: 6

Building a support department from scratch.
Creation and improvement of a CRM system.
Outstanding written and verbal communication, strong analytical skills, genuine interest in customer experience, result-Oriented, initiative.

Experience:
- Stuff hiring, onboarding and training.
- Leading teams of up to 20 people, also remote ones.
- Organization and management of support and moderation team.
- Development and implementation of KPI.
- Scheduling team work to provide service 24/7. 
- Control of quality. 
- Order management, negotiating on price and payment issues, dealing with refund investigation requests. 
- Solving user requests. 
- Strategically lead and develop the CS team. 
- Oversee customer support processes and organize them to enhance customer satisfaction. 
- Scripting for effective communication with users. 
- Working on knowledge base.
- Creating content for the site.
- Compilation of reports.

Experienced in Microsoft Office, Zendesk, Freshdesk, Jira, Confluence, Tableau, Trello, Amplitude etc.
I would love to work on a quality product and be a part of outstanding friendly team to reach goals together.