Position: Customer Support/Office Manager
Category: Support
English level: intermediate
Years of experience: 1


• Telephone Operator (Nov 2019 - Nov 2020) - I solved and eliminated technical problems with the client's television.
• Team lead (Dec 2020 - Dec 2021) - The team of operators was 15-20 people. I helped each operator develop their skills in the field of customer service. I also monitored the fulfillment of the set goals of my team and each operator personally.
• Trainer (Dec 2021 - Mar 2022) - I conducted training for new candidates for the position of call center operator. In addition, I created new training programs for current staff and worked individually with each operator.