Position: Team Lead
Category: Support
English level: intermediate
Years of experience: 5


US Visa Service Desk agent - 04/2018
Customer support for the applicant applying for the US visa at the US Embassies in 12 countries

US Visa Service Desk supervisor - 09/2020
Reporting, technical support, agents schedule, monitoring, mentoring, meetings with customers, adaptation of new agents.

I'd like to manage of the project in Customer support branch.