Position: QA Engineer
Category: QA
English level: pre
Years of experience: 2


Partner Service Center Specialist, EVO Fintech 01.2022 — 04.2022
• Answering an average 50+ tickets from partners per day.
• Resolving issues with banks and EVOpay partners on conflicting transactions.
• Navigating multiple computer systems and applications and utilized search tools to find information (CMS Autocash, Zendesk,
Slack).
• Ordering delivery of terminals to franchisees and retail outlets.
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System Administrator, NOVARKA Company 12.2018 — 06.2020
• Training people in computer system use.
• Recommending changes to improve systems and network configurations and determine hardware and software requirements
related to such changes.
• Planning and implemented network security measures to protect data, software and hardware.
• Maintaining inventory of parts for emergency repairs.
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Customer support, PROM.UA 11.2011 — 04.2014
• Troubleshoting minor problems and reported larger technical issues by Jira, Helpdesk, e-mail.
• Maintaining records of daily data communication transactions, problems and remedial actions taken and installation activities.
• Communicating with staff, users and management, maintained technical documentation.
• Testing manual functional testing of Web applications.
• Creating and manage bug reports.
• Testing usability, UI/UX.
• Testing Smoke, functional, cross-browser, cross-platform, regression, health, usability.