Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 0


09/04/2019 – 17/12/2019
Technical support specialist
Ukrtelecom.
Main Responsibilities:
handling users requests in chat and Facebook page;
registration of requests in corporate CRM-systems;
providing feedback for users.

29/01/2020 – 09/11/2020
Customer support manager
Newtrex 
Main Responsibilities:
handling requests of clients via e-mails, chats and calls;
providing customers with high quality service according to
standards of a company;
work with complaints and solving different problems of users in
order to keep clients maximally satisfied.

09/11/2020 – 28/04/2022 – Kyiv, Ukraine 
Quality control manager
Newtrex
Main Responsibilities:
analysis and evaluation of service quality in chats, calls, emails;
monitoring, inspecting, and proposing measures to correct or
improve a company's final product and processes in order to
meet established quality standards;
cooperate with team leaders and project managers in order to
provide feedback about service issues and zones, wich have to
be improved.