Position: Affiliate Account Manager / Customer Success
Category: Marketing
English level: fluent
Years of experience: 5


Affiliate network, Kyiv – Affiliate account manager
Feb 2020 – Present
- Generating revenue for the Company by acquiring new clients to the Product, assisting local BDM/Sales teams to reach the team’s sales KPIs
- Utilizing personal skills to deliver the expected level of service
provided to meet the user retention KPIs
- Responsible for establishing and maintaining a high level of
customer support and product satisfaction

Saas product, Kyiv (remote) – Marketing Manager/Account
Specialist
Mar 2019 – Feb 2020
- Creating and maintaining the Brand’s marketing pipeline and
applying changes to an existing workflow, thus increasing
marketing efforts’ efficiency
- Responsible for creating and maintaining the educational
knowledge base
- Creating and maintaining a sustainable network of loyal
customers, a total worth of approximately $115k
- Meeting monthly KPIs based on MRR of leads converted into paid subscription users
- Analyzing the existing market to establish a strong Brand
presence on different market-related resources

Saas product, Kyiv – Senior Customer Care
Specialist
Apr 2016 – Dec 2018
- Investigating and solving customer problems or long-standing
technical issues passed by the local sales and BDM teams
- Driving high customer satisfaction by handling all incoming
queries and complaints
- Establishing and support the knowledge base within the product, for both internal and external use
- Utilizing personal skills to train the local Support team to
maintain the desired level of technical support provided
- Meeting monthly KPIs based on MRR of leads converted into paid subscription users
- Attended Affiliate Summits, building a strong network of contacts to increase the total profit of the Company