Position: Customer support Team Lead
Category: Support
English level: upper
Years of experience: 9

- Leadership;
- successful organization of support workflows for various type of business;
- achieved strong issues handling skill;
- built strong and loyal team "from scratch" (full cycle - hiring, training, team-management etc.);
Used to work in different spheres: from restaurants (server, manager, bartender), essay-writing (CSR), medical equipment sales (operational development manager) to crypto (community manager, CSR in fin-tech). Have strong communication skills, self-organised and highly efficient. 

Current occupation: Head of CSD (main project) Fin-Tech; 
side project (part-time): Customer Development (e-commerce, USA-oriented)

Personal skills and qualities:
- fast learning;
- quick adaptation; 
- fluent English;
- result oriented;
- quality oriented;

Professional skills and expertise: 

- technical background; 
- support processes development & organisation; 
- research and solution implementation of support needs, based on the business orientation
Interested in building a strong support department for any type of service/product.