Position: Technical Support Engineer
Category: Support
English level: intermediate
Years of experience: 2

Donetsk National Technical University
Finished JS courses at Prog.kiev.ua.
Head of Technical Department
company: Skyriver (feb 2017 - jan 2020 (2 years 11 month))
IT-consult/ Services / Equipment manufacturing

Distribution of work among staff. Organization of quality work of the technical department. Timely implementation of plans and compliance with all work standards.
Physical repair and remote setup for the GPS equipment, using logical commands. Working with internal CRM, key client technical support.
Software developing and supporting internal CRM.

Technical Support Engineer
company: TsTech (jan 2020 – present)
 IT/ Development software

Deep technical support the software which was developed by TsTech company (CRM, websites, mobile apps).
Using the SQL database (SELECT, JOIN, UPDATE etc.), network settings, analysis in the database API logs to solve the problems with software. Communicating with developers and other departments via Slack, Zendesk, Jira to find the best way to solve an issue.
Want to progress together with the company, qualify, get invaluable experience.