Position: Junior Project Manager/Team Lead
Category: Project Manager
English level: basic
Years of experience: 6

Trained 2 technical specialists for the first-line support department. Conducting technical support courses for 11 employees, which led to an increase in the speed and quality of processing requests for technical issues by 30% and a decrease in the number of tickets to support by 23%. Achieved the exclusion of supported application files from the list of false positive antivirus software detections, which increased users loyalty to the company's products and reduced the number of tickets of this type by 14%.

Conducted a study of in-game events of 5 MMOFPS projects, which served as an impetus for the introduction of special daily quests and new game mechanic in the client (licenses). Achieved the introduction of a changed mechanics for opening in-game loot boxes and algorithm for finding enemies in the matchmaking.

Initiated and achieved the creation of a game mode designed to test weapons and characters. Trained 5 moderators and game assistants.

Initiated changes to the bug handling process, which increased the number of fixed bugs by 30%. Changed the process of preparing for technical maintenance in projects for community managers.
More 6 years experience :
Team Lead,10 months
QA (Game software), 3 years (MMOFPS/MMORPG)
Technical Specialist, 1 year 7 months
Customer Support Specialist, 1 year 4 months  
Community Manager, 6 months
Interested in working with gaming or e-sports projects.
Ready to work on related position.
I expect an interesting project, a friendly team and the opportunity to learn new knowledge from future colleagues.