Position: Senior Business and Systems Analyst
Category: Business Analyst
English level: upper
Years of experience: 11

Successfully completed activities in the following projects:
- New process to open a credit card for existing and new bank customers on the WEB and mobile application with process using Blue Prism (Robotics) and using pre-approved offers from CRM system
- New document storage system with automation and optimization of over 200 existing business processes
- Migrating a critical banking system with existing integrations to the new OpenText Documentum platform
- System for assessing the effectiveness of employees (KPIs)
- Financial system of assessment and motivation of employees
- Online reporting for operational process control and reduced customer service time
- Methodology for planning staffing needs (Capacity)
Business and systems analyst with almost 15 years of experience in banking, with more than 5 years of experience in managing teams.

Hard skills:
- participating in the product creation at all stages SDLC: starting from requirements clarification and finishing with investigating production issues
- business process modeling - BPMN, UML
- integrations/testing API - Postman, Swagger; work with REST API, JSON, SOAP, XML, Kafka
- databases - Oracle, MySQL, Microsoft SQL Server, PostgreSQL
- software development methodologies - Agile (SCRUM, Kanban), Waterfall
- task management and technical description preparation - JIRA, Confluence, Draw.io, Miro, Figma
- dashboards and reports - Tableau, Power BI, Google Analytics
- automation with Blue Prism - Robotic Process Automation processes

As a Business Analyst:
- investigation of initial business needs and business requirements preparation
- requirements elicitation and decomposition
- current state mapping and future development of business process (flow charts, diagrams)
- business process management (continuously review and improve business process)
- creating user stories, use case developing
- product backlog management and prioritization
- track and communicate project milestones and deliverables

As a System Analyst:
- experience with microservice architecture
- solution design with an architecture team
- technical specifications creation for business processes
- solution decomposition to the level of technical tasks for backend and frontend teams
- creation of clear requirements and setting tasks for developers
- development of tools that contribute to the efficient operation of business units
- preparation of functional requirements and integration specifications
- acceptance testing, smoke testing, SIT and UAT testing support (test cases, testing strategy)

As a Team Lead:
- management of 15 people
- staffing, onboarding, teammates training, coaching, and mentoring on hard and soft skills
- motivation and development of the team
- implementation of a new system for assessing the effectiveness and motivation of employees
- implementation of a new system for planning staffing needs in personnel