Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 4

1. Introduced system automation that helped reduce the backlog;
2. Constantly occupy the first places in the ranking of agents among the quantity and quality. 
3. Wrote articles for the Help Center that help users solve problems on their own.
1. Providing prompt, courteous, and effective omnichannel customer support (emails, live chat);
2. Seeking resolutions to customers' queries and issues whilst actively striving to achieve a "one correct answer" across all channels; 
3. Following customer service standards, communication policies, and procedures;
4. Handling major incidents and the most complicated requests, reporting bugs via Jira.
Expect multitasking interesting work, where I can apply all my skills to help clients.