Position: Customer support
Category: Support
English level: upper
Years of experience: 7


Refund Officer
Planet Tax Free LLC- | UAE | June 2021-March 2022
Welcoming and greeting international shoppers at the refund/validation point.
·Processing the validation of the customer tax refunds via onsite solutions.
·Resolving any issues that may be present with the tax free purchases in a courteous and
helpful manner.
·Reporting and escalating system or validation issues to the Refund/Operations Manager and
appropriate team.

Airport Customer Service Agent
National Aviation Services –VIP Terminal | UAE, Abu Dhabi |January 2016 – March 2020
·Providing a welcome service to our business passengers at Check in and at other customer
service touch points and to assist in smoothing the customer journey through the airport.
·Handling check-in ,ensuring travel documents are complying with the airline and immigration
regulations.
·Escorting the guests through all the airport formalities.
·Answering customer inquiries concerning services, products, billing, etc.
·Providing a flight editing function to ensure that any required service requests are applied to
individual customers .
·Providing customer recognition to our frequent fliers through individual contact on each
journey through the airport.
·Providing professional and courteous customer service to improve business performance.
Admin assistant/receptionist
Wasita Group| UAE, Abu Dhabi | January 2015-December 2015
·Greeting clients and visitors with a positive, helpful attitude.
·Carrying administrative duties such as filing, typing, copying, scanning etc.
·Booking conference calls, rooms, taxis, couriers, etc.
·Processing expenses sheet and invoices.
·Monitoring stationary levels and ordering office supplies.
·Maintaining computer and manual filing systems.
·Providing information to internal colleagues or external enquirers.
Front Desk Agent
Turtle Bay Marina | Canada, BC | January 2013-October 2014
· Performing all check-in and check-out tasks.
· Managing online and phone reservations.
· Informing customers about payment methods and verifying their credit card.
· Welcoming guests upon their arrival and assign rooms.
· Providing information about our hotel, available rooms, rates and amenities.
· Responding to clients’ complaints in a timely and professional manner.
· Liaising with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished
to accommodate guests’ needs.