Position: Customer Support manager / Support Lead
Category: Support
English level: upper
Years of experience: 4

Created workflow for the support team for the new game project.

I have created and organized a Support role in the company, from undefined functions with mess and random fire-fighting to structured work with its standards and defined policies.
I started my career in IT with the support MacKeeper app.

My previous job was at a game developer company. 

I have worked on the Support Department's Raid Shadow Legend and Mech Arena projects. In these games, I got good experience with ZenDesk, Intercom, Confluence, Jira, DataBase GBO, SalesForce, etc.
My main job was customer care, working with the tickets from players. Also, I have a few tasks, such as:
Create a support workflow with the new game project.
Gather and analyze feedback and report for game designers.
Work with hacked accounts and ways how to secure them. 
GDPR requests from the customers. 
Create an Assistance project.

Now I'm working in a software product company. 
My duties include supporting the operation of the support department, building a workflow. Interaction with b2b customers. Onboarding customers. Product launch for a client—interaction with product/devops teams and company management. I am creating and filling up the knowledge base.
Main tools:
Jira/Confluence, Intercom, BaseCamp, Slack, Metabase, FusionAuth, Mailgun, and other internal tools. 

I want to develop in the support branch with other management roles.
Not interested in
Gambling
Dating
Blockchain/Crypto