Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 9


I used to work in the VoIP field for over 6 years as Technical Analyst, Client Support Manager, Customer Support, and VoIP Traffic Supervisor. 
 During my work, I had different responsibilities such as: maintaining and monitoring systems performances, analyzing and changing system's work conditions, quality and profitability control. Technical support and cooperation with partners via email, calls (phone calls), and chats. Full support for users in a separate parallel project. Purchase, support, and repair office equipment. Also, communication with clients and company presentation on a market. 
 I had a chance to be a savvy user of different billing systems and soft-switches: mBill, 5GVision, SIPHyper, MERA. SIP case solving and debugging.
 In 2019 I started a new role as a Support Engineer on a project that offers software solutions to manage the end-to-end cash supply chain. Where I grew to a Customer Support Manager role. And I have been working with the specification documentation, SQL databases, testing of the product (.NET and OpenEdge), delivering fixes and solutions to the customers, investigating, and collecting data in the clients' production environments. That fully changed my professional path improved my hard and soft skills and direct me in self-development and sharping my skills in management. Thus I would like to keep moving in that direction and look for a conducive environment. For more details please check up my CV.
I am willing to improve my professionalism and boost my career. Also, will be glad to get new knowledge and share my own. That is why I'm open to new opportunities.