Position: Manual QA Engineer
Category: QA
English level: upper
Years of experience: 0


Work experience as a customer service representative
at LULU Software.
My responsibilities included the following:
- resolution of customer complaints and inquiries by phone, email or social media;
- assistance in placing orders, returns or exchanges;
- technical support for customers online via e-mail, calls and chats;
- daily logging of all received calls and emails and prioritization of issues.

Also taking QA Manual courses at the A-level school, where I received the following knowledge:
- Theoretical knowledge of software and web testing; 
- Knowledge and experience in bug life cycle;
- Experience in writing of test documentation (test plan, test cases, bug reports, check-lists);
- Understanding of test design techniques;
- Understanding of SDLC;
- Knowledge of development methodologies (Agile); 
- Experience in working with MySQL database;
- Familiar with bug tracking systems (Jira).