Position: Customer support representative
Category: Support
English level: upper
Years of experience: 4

- Created and maintained the knowledgebase, email and chat templates for cryptocurrency exchange project
- Trained 3 new employees
Customer Support Manager with 4+ years of experience addressing customer requests and concerns. Expert at researching, providing relevant information and options to effectively resolve issues.

- Documented customer interactions in CRM and assisted with billing and technical support to deliver high quality customer service.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Experience with KYC/AML procedure.
- Recommended solutions to complex situations through research, critical thinking and escalated customer issues to supervisor or relevant department
I'm looking for friendly team and challenging project that would improve my skills and provide career opportunities.
Remote position is preferable but not mandatory.