Position: Customer support specialist
Category: Support
English level: fluent
Years of experience: 1


April 2022 - December 2022
Customer support specialist for the airline
Ryanair at Armatis Polska (in English).
Providing support for customers via hotline
and chats (information about the flights
dates & details, luggage, booking
managing, ordering new tickets etc.)
Customers’ complaints handling.
Refunds/compensations organizing.
Support with programs and applications.
Problems solving.
Work with Zendesk and other specialized
programs.

January 2019 - February 2022
Manager of Overseas Clients Department and
Marketing Department at Gryshchenko Clinic IVF
Creating and translating SEO-texts into
Russian for the Ukrainian site (implant-ivf.com).
Creating texts for Facebook
(GryshchenkoIVF) and Instagram
(_gryshchenko_clinic) accounts of the
Clinic (in Ukrainian).
Translating internal documents of the
Clinic from Russian to Ukrainian and
English.
Working with overseas clients at the Clinic.
Communication from messaging to finding
hotels and meeting. Translating with
doctors, coordinating during all the
procedures, signing the documents.
Representative of the Clinic at the
"Kinderwunsch Tage-2020" exhibition in
Berlin. Coordinating Clinic's participation,
creating advertisements, communication
with visitors at the exhibition.