Position: Team Lead, Customer Success (English, Spanish), looking for growth in Project Management
Category: Support
English level: fluent
Years of experience: 5

-Built strong and trustful relations with the biggest customer of the company;
-Created manuals/guidelines on struggling topics for the team to drive effectiveness and quicker problem-solving;
-Improved internal processes of tickets handling upon regular performance review and data analysis to improve Main and Controlling metrics;
-Took part in creating the new major plan for Ramp up by addressing the past experience and suggestions to eliminate blockers in the future;
-Created an onboarding plan for newbies to facilitate the most efficient way of learning and practicing;
-Participated in the selection process of new hires together with the HR team;
-Become both a decision-maker and a team player upon need.
1 year as an Airline Reservation Agent - customer support (phone, emails, chats). 
2 years as an SMM manager - customer support + marketing. 
1 year as a Senior Customer Support Representative with Spanish language. 
1.5 year on a Team Lead role - customer support related + daily communication with the biggest client of the company.
It can be a big or small project, but it should be interesting.