Position: Customer Support manager
Category: Support
English level: fluent
Years of experience: 6

Proven record of supporting corporate clients up to 50 users within an organization during pre-sale, POC process. 

Presented demos and information about the company in the most effective way. 

Helped to renew the contract with 120 active users.

Sent API requests to obtain information, modify the database, etc. 

Written simple queries to SQL database: SELECT, INSERT INTO, DELETE, DROP TABLE, FROM, WHERE, AS, Logical connection such as: AND, OR. 

Analyzed JSON line, fixed the issues, validated, created a new line according to the product specifications.
Technical Support Engineer. 

I used Postman to send API requests. 

Assisted during the demo of the product. 

I have extensive experience with Jira and other bug-tracking software. 

Advanced user of Windows and Outlook applications. 

Fast learner, so I can easily learn the product and get on board quickly. 

Also, I am a good team player. I managed a team of 4 support managers for 6 months.
The first thing I consider is whether the project is interesting for me, so I know exactly that I want to work for this company. Then, I would consider direct management and the principles of managing employees at the company. Lastly, I check how the overall recruiting process is going.