Position: IT sales and Marketing Manager,
Category: Sales
English level: fluent
Years of experience: 11


LinkedIn Coach
Feb 2022 - present
Help individuals and legal entities to enter the international market
LinkedIn optimization

Senior Specialist in International Sales and Marketing 
ArmenITa / Jan 2022 - Present
Managing a team of sales representatives and marketing, providing training, coaching, and performance feedback to help them achieve their targets. 
Maintaining accurate records of sales activities and customer interactions. 
Outsourcing and outstaffing

Senior It Sales & Marketing Manager
API Marketing / Feb 2021 - Jan 2023
Building and maintaining relationships with clients to identify and understand their IT needs.
Setting sales goals and developing strategies to achieve them. 
Lead generation tools 

Head Of Customer Service Unit
Ameriabank CJSC / Mar 2021 - Sept 2022
Regulation of the work of the Service department
Development of Sales Promotion Proposals
Definition of KPIs
  
Senior Customer Service Manager
Ameriabank CJSC / Feb 2019 - Feb 2021
Managing a team of customer service representatives and sales
Developing and implementing customer service policies
Resolving customer complaints

Customer Service Manager
Ameriabank CJSC / Sept 2018 - Feb 2019
Opening of bank accounts, cards
Recording of deposits
Provision of loans

Leading Financial Advisor
VTB Bank (Armenia)CJSC / Jul 2017 - Sept 2018
In the absence of a branch manager, replacement of the manager
Close cooperation with the remote sales department
Periodic market review

Financial Advisor

VTB Bank (Armenia)CJSC / Feb 2017 - Jun 2017

Providing consulting about all types of services in the bank 
Checking customers credit history and analyzing
Implementation of monitoring


Senior Customer Service Specialist
 VTB Bank (Armenia)CJSC / Mar 2015 - Jan 2017
Confirmation of transactions 
Service for legal entities 
Implementation of sales

Customer Service Specialist
VTB Bank (Armenia)CJSC / Apr 2014 - Feb 2015
Opening and maintaining card and bank accounts
Service for individuals 
Recording of deposits

Supervisor / Trainer
Institute of Philosophy, Sociology and Law of NAS RA / Apr 2014 - Sep 2018
Trainer and coach during international program with Orange (French, Armenia), Gell up international association
Collection of information obtained as a result of surveys and preparation of the team
Trainer and coach during the program organized by the World Bank

Head of Unit
HayPost / Sep 2013 - Apr 2014
As an experienced IT Sales and Marketing Manager with 10+ years of experience,
I can identify and target your ideal customers effectively, build long-lasting relationships, and streamline your sales process by managing leads efficiently. 
I have a proven track record of successful sales campaigns, and I know how to lead and motivate a sales team to achieve their targets. I have experience with Full Cycle Sales Management, from prospecting to closing deals, and i can develop sales strategies that align with your company's goals.