Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 11

List of accomplished projects is below, details on business outcome are in CV.

As a Product Owner:
- Sales reporting system development  [FMCG, staff of 2500]
- Project on customer satisfaction increase (telephone survey tool and process)  [FMCG, 35k regular customers]
- Development of android application for field force  [FMCG, staff of 600 in field force]

As a Business Analyst:
- Field- and Sales Force Automation (FFA/SFA) projects  [FMCG, Belarus & Caucasus markets]
- Establishment of business processes map of the telecom company (eTOM standard, Casewise tool)
- Creation of customer journey maps during Call Center launch (including IVR, operators, 2nd tier support)  [Telecom, 100k staff]
- Creation of distribution model and price model (mathematical models and prototyping)
- Developement of mid- and long-term sales planning tools  [FMCG, 6 countries]
- Numerous projects on dataflow optimization in sales, supply chain, HR
- Participation in company's strategic group with top management  [FMCG, staff of 2500]
Business Analyst, working in international English-speaking software team. Previous experience includes 10 years of work as a Head of Analytics for large enterprises with most of the tasks in developing reporting systems, optimizing processes, and leading software projects from business side.

Mainly worked in e-commerce, sales, and supply chain business domains. Several projects in HR and telecom.

Good at analyzing raw data, schematic description of processes, technical writing.

I always aim at teamwork with dev team and stakeholders. Prefer working in a way to build MVP and get fast feedback, then refine it to meet customer’s needs with most suitable and elegant solution. Obsessed with UX.
Looking forward to utilize my experience in projects where best UX 
and giving value to end-users are appreciated most.