Position: Data analyst
Category: Data Analyst
English level: fluent
Years of experience: 5


Acted as the first point of contact resolution for customers and ensured the delivery of quality service hence contributing to revenue growth.
Assisted customers in accessing KRA processes at the service centre leading to smooth running of the organization by solving the problem of long queues especially towards the closure of the financial year.
Ensured complaints were handled and recorded as per the complaints management framework which helped the authority improve its services to taxpayers.
Escalated customer issues that need intervention of technical staff via the recommended service escalation email leading to customer satisfaction.
Report-preparing reports as required hence improving decision making by the relevant departments.