Position: Technical Support Manager
Category: Support
English level: upper
Years of experience: 10

Creating high load 24/7 tech support team which can process up to 500 requests per day and meet SLA.
Manager experience:
- Managing 24/7 Technical Support team in multi-product companies, B2B.
- Implementing and tuning helpdesk systems (Zendesk, Jira Service Desk, FreshDesk);
- Processes implementation for support sub teams (CS, L1, L2) and other departments.
- On-boarding new employees. 
Support engineer experience:
- Integration of products on client side;
- Problems troubleshooting;
- Using different technologies:
(SQL types DBs, Mongo, Redis, Postgre, Kibana, Grafana, Git, API, network tools)

Main job directions are online gambling and cloud hosting
I expect interesting work in growing company, fair management and  overtimes absence )