Position: Team Lead
Category: Support
English level: intermediate
Years of experience: 2

Building strong team and high quality service
Participated in the creation and development of a high level customer support prodject. Served as incoming call line specialist, then acted as Team Lead. Was specialized in team management, analitics of efficiency, and quality. Using basic efficiency metrics and tools I can actually get bigger connection rate with contact resolution and high quality with less avarage speed of answer and lost call rate.
Interesting product, Freedom, Good team, High level of goals
Without strict framework and oldschool methods and politics