Position: Project Manager / Product Owner
Category: Product Manager
English level: intermediate
Years of experience: 11

Organization of work of the client support department (24/7/365). Development of staff training program, systematic training. Customer support (maximum check, maximum complexity). Automation of products and processes. Business Analytics Automation. 
Implementation of a marketing strategy, the sales plan is 130% fulfilled. Release of new products. Digital marketing organization: SEO, PPC, Emailing, SMM, Analytics. Employee training.
Projects launched in production:
Websites; CRM; Billing;
Marketing strategy with specialization in digital communication channels.
Development of the customer service department, preparation of a training program and in-depth study of competencies. Stopping staff turnover.
Participation in the development and launch of products.
Team management.