Position: Operations Manager/ Head of Department / Project Coordinator/ Lead Account Manager/Education Courses Project Manager
Category: Project Manager
English level: fluent
Years of experience: 9

Set up a company's department in a new city and developed it into a fully-functioning efficient office of 50+ employees.

Supervised closing deals for up to $1mln/yearly.
Highly responsible Operations and Lead Account Manager with 10+ years of experience and an extensive background in project and people leadership and process management. Capable of working on multiple tasks and finding the best solution in a daring situation. 
I can build a strong team from scratch creating a working environment that stimulates professional growth. As an analytical thinker who enjoys working collaboratively, I can ensure that a project and the company reach their goals. I like organizing the processes and making the structure and flow amid the chaos.
I'm also sure that even the most well-managed processes can become useless without a highly professional, engaged, and motivated people behind them. Being adept at lifelong learning myself, I always encourage my team to keep on developing their skills and never lose curiosity and hunger for knowledge.

I'm currently working as an Operations Manager.

Key responsibilities throughout the career:
-managing the company's departments (from several people to more than 50 employees);
-setting up, documenting, and improving processes in the department and company in general;
-researching and implementing new business opportunities, looking for new clients, and managing the negotiation process;
-strategic planning and goal setting (OKR included);
-working with key clients and publishers from all over the world (e.g., Kwalee, Scopely, N3TWORK, Socialpoint, Metacore);
-ensuring smooth cooperation between the teams in the company (including various meetings organization & facilitation);
-dealing with financial and legal issues;
-controlling the fulfillment of the company's obligations;
-creating guides and onboarding procedures;
-assisting with recruiting and providing onboarding for the new team members;
-training, coaching, and mentoring  team members;
-providing statistical reports and data analysis, including a comprehensive presentation of monthly/quarterly/yearly results;
-troubleshooting and managing conflict situations;
-working in various CRM systems, e.g., JIRA, Monday, Asana, ClickUp.
Currently, I'm mostly interested in contributing to projects related to EdTech (educational platforms; international business schools, projects; educational tools; gamification of the learning process).