Position: Customer Support Represantative
Category: Support
English level: upper
Years of experience: 1.5


As a Customer Support representative currently I have such Skills and responsibilities:
-Processing a large number of incoming tickets (2.5 min per ticket - 16 tickets per hour)
-Evaluation  of the condition of items received by members.
-Confirmation or non-confirmation of returns.
-Evaluation  of the correctness of deleted or hidden items.
-Provision of compensation and refunds.
-Processing payments and safety requests.
-Knowledge of working with process maps and their effective use in solving any customer issues.
-Checking customer profiles
-Assigning options for promoting 
-Solving the troubleshooting situations
-Providing information  about sites/policies
-Transferring requests to other departments (escalation teams)
-Communications with colleagues to solve difficult situations.

Also, I have a previous experience with Customer service on 7 different projects (casinos), and Processing of accounts closure (including gambling problems).

 I could be also useful in solving specific design tasks since i have some experience with 3d motion. 

I am looking for new challenges in the field of customer service and I believe that you can provide me with that.