Position: Operation Manager
Category: Other
English level: upper
Years of experience: 1.5

DaoPM Sep 2021 - Nov 2021
IAMPM 
• Compile project documentation
• Work with different types of contracts
• Communicate with the customer and the team
• Manage risks, resources, and time
• Conduct business correspondence and work with project documentation
• Manage customer expectations
• Create WBS and delegate tasks to executors, work with priorities
• Present ready‐made solutions, demo versions, and prototypes to the customer.
Experience :
Operation Manager
from Dec 2021 - Present

Responsibilities:
- Overseeing and improvement of the delivery processes
- Maintenance, optimization, and automation of the existing business processes
- Facilitation of interaction between various departments of the company
- Kickoff and oversight of projects deliveries
- Subcontractor partnership relations
- Control budget
- Track & request staffing needs
- Have an understanding of progress on assignments at any particular time
- Manage bonus & appreciation fund
- Define & control open questions/discussion meetings
- Email follow-ups after calls with the business team
- Maintain project documentation
- Identify low-performers & initiate the firing procedure

Day in the life:
- Participation in delivery management
- Participation in resources research through the partner network
- Participation in the billing process
- Participation in calls with C‑level, Business team, PMS, Recruiters, HRs

Hard Skills:
- Trello
- GitHub, Bitbucket
- Pipedrive
- PandaDoc
- Jira, Confluence

Soft Skills:
- Proactive
- Problem solver
- Good communication skills
- Time management skills
- Organizational skills

Efficiency metrics:
- In‑time delivery of projects
- Positive balance and max projects margin
- Efficient interaction between all departments
- Efficient structure and processes