Position: Head of IT Operations
Category: Product Manager
English level: upper
Years of experience: 7

3. Company
- Implemented incident, problem and change management
 - An error in the gross revenue calculation formula was detected and corrected in a timely manner
 - Translation of system errors into more than 25 languages ​​has been implemented
 - Monitoring of all critical architecture systems and services has been implemented and configured
 - Internal business processes were automated by implementing a unify SDLC scheme and release management

2. Company
- More than 2500 merchants and 35 payment systems are integrated
 - A state payment system was developed and implemented at the request of a customer from Asia
- The Monitoring system of all critical architecture systems and services was implemented and configured

1. Company
- Successfully completed 4 training within the company: Mentoring training, Manager skills training, Sales Process Training, Customer-oriented training.
- Conducted training on working with new products for large retail company
- Stable SLA rate at 99.9% throughout the year
- Developed a new functionality of loading the product list.
- Assigned to the position of team leader and supervised its results.
- Setting up internal business processes of interaction between employees and partners using the ITIL methodology (Jira, Confluence)
  - Implementation and application of incident, problem and change management using KPI and SLA
  - Setting up and tracking workability performance with monitoring services (Grafana, Kibana, PMM)
  - Integration of partners and services using RestAPI (Acquirers, Payment systems, Merchants)
  - Configuration of external and third-party services (ZenDesk, Seon, ZeroBounce)
  - Manual testing of services for bugs and failures (DevTools, Postman)
  - Analysis, processing and systematization of bigdata (MySQL, Excel)

I want to apply my skills and experience for a benefit of the ambitious company with a progressive team that will help me achieve my goals at a competitive salary
- Teamplaying 
- Cozy office
- Competitive salary
- Coffee & Cookies
- Creative responsiibilities