Position: Customer or Technical Support, possibly Support QA
Category: Support
English level: upper
Years of experience: 3

Documented and resolved a number of inaccuracies in internal scripts for working with customers, which led to an improvement in the speed of customer handling and better information accessibility by 33%
Helped in the creation of new and improved internal documentation for working with customers and training new employees
Managed to maintain an 80-90% customer satisfaction rate of my performance and ability to provide assistance
Never missed a deadline
Collaborated with different teams to share ideas on how to improve working processes, and got permission to be trained for a different task in the company, which allowed our team to be prioritized for promotions and have more respect from leaders.
Helped manage a small team and assisted them with any questions due to superior product knowledge.
I worked for 3 years in the FinTech field (an online-banking product)

Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions.
Recommended solutions to complex situations through research and critical thinking and escalated customers to supervisors for enhanced support.
Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Documented customer interactions in computer systems and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Contributed ideas and practical solutions to support process improvement efforts.
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Generated reports to track performance and analyze trends.
Documented and resolved several inaccuracies in internal scripts for working with customers, which led to an improvement in the speed of customer handling and better information accessibility by 33%.
Helped in the creation of new and improved internal documentation for working with customers and training new employees.
Managed to maintain an 85-90% minimum customer satisfaction rate of my performance and ability to assist.
Never missed deadlines.
Collaborated with different teams to share ideas on how to improve working processes, and got permission to be trained for a different task in the company, which allowed our team to be prioritized for promotions and have more respect from leaders.

I would like to improve in the Technical Support field and possibly grow to Support Team Lead or Support QA Agent