Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 6

IT: Active Directory, Microsoft Exchange, MS O365 (Outlook, Word, PP, Excel, Teams, SharePoint, Power BI) on a good level, SAP HR, Service Manager (incident request system), Dell One Identity Management, Service Now, Visio Advanced. 
Personal qualities: quick learner, communication, can work under high pressure, punctuality, responsibility and creativity, leadership, mentoring.
Interests and hobbies: art and scientific literature, psychology, sport.
Completed courses: Project Management (TMI), Leadership and Development (TMI), Course of public speaking (“Maisternia Leva”), Service Orientation (TMI), Building High Performance Team (TMI), BMPN (Business process Modeling notation), TOGAF, Archimate, Excel Advanced, Visio Advanced.
PROFESSIONAL  EXPERIENCE (6 years)
Enterprise Architecture Consultant at N-IX/Orbus Software
August 2021 – till now
•	Workshops/ meetings with customers (EMEA zone) to gather and understand their requirements
•	Demonstration of Orbus products and Solutions to potential customers
•	Building tailored ‘Proof of Concept’ (POC) evaluations for Potential customers
•	New customer deployments — configuring and customizing Orbus products and solutions in line with customer requirements
•	Running a number of training courses and building custom training material tailored to customer usage
•	Leading Product User and Admin training
•	As an EA/ BPA expert, mentoring customers through their journey in Enterprise Architecture and Business Process initiatives
•	Input into the product development

Process Optimizer/Project Manager at NESTLE Business Services
March 2021 – August 2021
Main responsibilities: 
•	Leading and coaching key projects which has tangible/intangible benefits for company 
•	Ensuring FTE Productivity savings though process optimization
•	Leading and Participating in different events - calls, conferences, steering meetings, workshops with stakeholders (including TOP management) to present Projects benefits and “hear the voice from customers”
•	Coaching and developing maturity in Projects Management for 60 Employees in Customer Support Department
•	Work closely with 20 Markets (Europe, Latin America, Middle East), finance, customer support, RPA, BA teams.
Customer Support Supervisor at NESTLE Business Services
July 2019 – March 2021
Main responsibilities: 
•	Leading operation team (15 teammates) - Including hiring, termination, transfers/promotions within career path, 1:1 check-ins
•	IT Customer support for 13 Markets (32 different countries) –Europe and Middle East
•	Act as the main point of contact for all customer escalations.
•	Monitoring the quality of services provided by our team;
•	Ensuring that SLAs and KPIs are in target and have positive trend. 
•	Process simplification, standardization and automation.
•	Weekly calls with Market’s IT Managers and first/third line support. 
•	Creating IS/IT documentation, Standard Routines.
Sales activity