Position: Support Team Leader, Project Manager
Category: Project Manager
English level: upper
Years of experience: 4


-Organization of the uninterrupted work processes
-People management
-Сonducting and organizing trainings
-Creating regulations and rules for the support team for working with clients and interacting with the internal teams;
-Development of the life cycle of customer requests;
-Adaptation of the CRM system to the needs of the support team;
-Providing product feedback from the support team;
-Creating new and improving existing workflows(SLA, escalation processes);
-Take part in the launch of the new clients;
-Risk management;
-Tracking KPI’s