Position: Support representative
Category: Support
English level: upper
Years of experience: 7


While working as a customer support representative I had to provide technical and informational assistance The English speaking traffic. The main task was to identify customer's problems with a software and gave them step by step support in written, verbal or remote form by connecting to their computers via internet.
Later on I changed this position to a billing representative. My main function was to help clients with a various questions such as canceling subscriptions, managing licenses, issuing a refunds or finding another compromises.

I have strong troubleshooting and communicative skills. Good in usage of Salesforce and Jira.
I’d like to avoid night shifts and sales.