Position: Technical Support Engineer
Category: Support
English level: intermediate
Years of experience: 3

- Daily maintained a high level of customer satisfaction.
- Improved reliability and user-friendliness of some important services.
- Expended the company's internal knowledge base.
- Reduced reaction and resolution time of issues.
I have almost 3 years of work experience as a Technical Support Engineer in the e-commerce field.

There are my key duties in this position:
- Issues monitoring through the CRM system.
- In close collaboration with different working groups, providing timely tier-II support and solving tickets related
to the website and mobile application problems.
- Researching solutions through querying databases, requesting APIs, and exploring system logs.
- Reporting conflicts to upper management and escalating problems to responsible analysts.
- Describing and accompanying tasks, and bugs using Jira.
- Writing documentation and user instructions in Confluence.
- Have experience with Scrum workflow.
Looking for a like-minded team in which I can develop my soft and technical skills.