Position: Technical support specialist
Category: Support
English level: intermediate
Years of experience: 3

Участие в разработке и тестировании обучающих курсов для детей. 
Поддержка более 40 тысяч клиентов. 
Локализировал указанные выше курсы на европейские языки такие как Польский, Болгарский, Литовский... Тесное общение с партнерами из европейских стран.
Assistance to employees, partners, teachers and students via e-mail, online chat, skype with any questions
• Creation of mySQL queries and selections to obtain various data from the company's database.
• Support for more than 10 sites of the company's domain, changes to sites at the request of the partner owning the site.
• Working with a site-platform for teaching children, more than 100 thousand students, from 26 countries, on which partners who bought a franchise, teachers, and students are focused, everyone has a personal account. Now there are 13 courses on the platform, 2 of which are online, with their own video and voice communication, as well as English, Mental arithmetic, which is the main course.
• Processing requests from all possible users of the platform, helping to solve their problems, as well as working closely with the development team, with whom we improve, test and troubleshoot