Position: IT Support
Category: Support
English level: fluent
Years of experience: 11

1.Built Strong and balanced technical team in first Telco operators
2.Prepared optimized solutions and flow for provisioning on various network elements
3.Prepared databased (SQL/NoSQL) performance comparison framework in terms of academic project
4.Coordinated smooth Billing platforms migration and further support
5.Provided optimized SLA calculation software to support business needs
Projects:
1.Telecom Billing platform migration
2.Provisioning process deployment and end to end testing
3.Databases performance analysis and creation of framework for performance comparison
4.SLA Calculation Framework creation
5. Middle ware system creation to support XML to JSON provisioning
6.Automation of RAM entries creation on first usage
7.Knowledge exchange over technical teams (Soft Project)

Tasks:
 Controlled Billing and VAS platforms KPIs
 Controlled SLA on opened issues
 Controlled Bill Run and Invoices generation processes
 Acted as coordination and confirmation point for planned activities and upgrades
 Analysed platforms KPIs and planned required actions to avoid problems with limitations
 Coordinated activities of several departments during systems upgrade
 Controlled failures and problems investigation on Billing and VAS platforms
 Led the project for migration from Amdocs NBU to Huawei NGBSS platforms
 Acted as escalation point for customer services department
 Prepared performance evaluation for managed employees
 Programmed on Perl to automate routine tasks
 Produce procedures and systems architectural documentation Supported monthly invoices generation procedures
 Coordinated invoices reconciliation on Billing platform
 Controlled Billing and VAS platforms KPIs
 Controlled SLA on opened issues
 Controlled Bill Run and Invoices generation processes
 Acted as coordination and confirmation point for planned activities and upgrades
 Analysed platforms KPIs and planned required actions to avoid problems with limitations
 Coordinated activities of several departments during systems upgrade
 Controlled failures and problems investigation on Billing and VAS platforms
 Led the project for migration from Amdocs NBU to Huawei NGBSS platforms
 Acted as escalation point for customer services department
 Prepared performance evaluation for managed employees
 Programmed on Perl to automate routine tasks
 Produce procedures and systems architectural documentation Supported monthly invoices generation procedures
 Coordinated invoices reconciliation on Billing platform 
 Coordinated knowledge exchange between managed teams
 Controlled Billing and VAS platforms KPIs
 Controlled SLA on opened issues
 Controlled Bill Run and Invoices generation processes
 Acted as coordination and confirmation point for planned activities and upgrades
 Analyzed platforms KPIs and planned
Following are expectations on position:
1. Business Analyst
2. Technical Project Manager
3. Software Engineer