Position: Team Lead, Customer Success Lead
Category: Support
English level: upper
Years of experience: 4

When the new CRM was implemented, I suggested a more user-friendly custom view for support agents, as well as the use of macros, which reduced the processing time of queries and accelerated the workflow immensely.  
Maintained team’s high productivity and CSAT scores (calls, chats, social media, tech support) according to company's SLA. 
Hiring, Interviewing, Onboarding
Started as an entry level operator position on calls, chats and emails (clients from USA, UK, Canada, Australia), over time took on more complex tasks such as billing, retention, chargeback prevention, B2B communication. 
Good at business correspondence, know how to train and organize a team. 
Worked in several CRM systems (ZenDesk, Salesforce, Jira, Redmine), adapt and learn easily. 
Have experience in customizing systems according to the customer requests, and was a configuration and pricing consultant(CPQ). 
Escalated technical problems to developers and QA. 
I want to find a job where I can prove myself in a leadership position, apply my skills, gain new experience, and provide value with my work.
I would like to join a young, fast-growing company with opportunities for career growth. Not very interested in working in sales, cold calls/emails.