Position: Sales Representative, Customer Support Representative
Category: Sales
English level: upper
Years of experience: 5

While working in Clario company I often took first places in the internal competition among sales agents as Best Revenue Maker, as well as Best Cross-sell/Up-sell performer (proofs are available). Was proactive, several suggestions made by me were implemented in the global company workflow.
I have 5 years of experience in a Sales Agent position in a world-famous IT cybersecurity product company (Clario Tech / ZoomSupport by Kromtech), solid experience in delivering client-focused services and customer support worldwide.
Main responsibilities at the position:
•  providing technical support and assistance via chat, email and phone for PC and Mac computer users;
•  presentation of company's and partners' products, help with installation and activation of programs/apps, onboarding;
•  performing the system check-ups on the customer's computer via remote connection sessions;
•  providing complete and accurate information related to the services and software, answering any questions regarding computers maintenance, performance optimization, online security and privacy, any other tech-related issues;
•  offering additional solutions and persuasion the prospects to purchase additional service packages and/or software;
•  resolving customer complaints, handling objections at the pre-sale stage;
•  closing deals, completion of the sale and after-sale procedures;
•  management of customer profiles in CRM (SalesForce), including billing questions, managing subscriptions, maintenance of other relevant records;  
•  conducting further business communication through emails, promoting customer loyalty and retention.
+   I have experience in creating/adapting sales scripts.
+   languages: Ukrainian – native, English – upper-intermediate (level B2), Russian – fluent; 
+  high typing speed, decent spoken English; 
+  proficient PC and Internet user (MS office, Adobe services, Corel Draw, Google services, etc.), also have experience using Phrase Express, Notion, Slack, Discord, Jira and Confluence services.
Currently, I am looking for a similar job as a Sales Representative or, as an option, a Customer Support role, preferably with the possibility to perform work in written form (chats, emails, tickets).