Position: Head of support / vip manager / Operation manager / deputy
Category: Support
English level: fluent
Years of experience: 2.5


On the last project, which was start-up, I was engaged in resolving disputes and conflicts with team and customers, hold on sales trainings, setting and monitoring the achievement of targets, setting kpi. Establishing a policy (rebranding) that promotes the culture and vision of the company

Development and implementation of business strategy, procedures and instructions, including attending conferences to find new customers, including affiliate programs

Creating and maintaining a CRM database

In the gambling project, my career starts from a call center and lead to Team Lead, where  I was mentoring and control over two departments( 15+ people) , quality control , kpi and so on. Also there was included the financial part, making payments, control of payment gateways  and site functionality, fraud detection, kyc control, this is in brief
IGaming, crypto-forex vertical companies