Position: Customer Support, Customer Care
Category: Support
English level: upper
Years of experience: 0.5

Increased demand for the use of crypto projects such as Essentia and Defiyield, due to shilling on social networks and a marketing campaign on YouTube.

Successful management and development of own Discord's shilling group.

Creative ideas were generated for site development, which were implemented by the developers. 

Rapid introduction of new employees into the workflow.
I have working experience on two crypto projects called Essentia and Defiyield. 

The first one is an universal platform that manages all crypto things. For example, this project is available for staking, farming, deployment of Super/Mars nodes for accumulating tokens, as well as it has an application (crypto wallet) with which you can manage more than 750 integrated tokens and coins, including the most popular. I was responsible for carrying out shilling (distribution of the project) on social networks (telegram, twitter, discord), as well as engaged in a marketing campaign, namely the involvement of YouTuber influencers to advertise that project. Also, there is little experience of moderating chat in Telegram.

The second project is in the same area of Decentralized Finance. There is already a portfolio of crypto assets where you can track your investments, ratio of your profits/losses, statistics, etc. Moreover, there is a dashboard that shows the accumulated amount of various tokens kept in liquidity pools, you can check your own transaction history (namely their approval), you can use a tool for quick verification of smart contracts of other projects. In that case I have experience in shilling, managing and controlling my own group, creating and maintaining documentation for the workers, carrying out online meetings, interviews and introducing a new person to the work process.

There is also a modest experience of solving tickets in Freshdesk, in a company called M2E. M2E has developed its own product, namely an extension for the Magento eCommerce platform. This product served as a link between the platform to multiple marketplaces such as eBay, Amazon, Walmart.

At the moment, I have a great desire to work in the support department, because I see myself in this field and I want to gain experience for a perspective path of development.
I expect a collective friendly atmosphere, projects on interesting topics (crypto, web-hosting or just something related to IT) and invaluable knowledge in the field of customer support. 

I would not like to execute call services (I would prefer live chat, mail tickets or something like that) and do not want to deal with direct programming in any form.