Position: Technical support manager
Category: Support
English level: upper
Years of experience: 2.5

• Writing a manual "from scratch".
• Automation of technical support.
• Development of communication channels with clients.
Technical support engineer - «ABM Cloud» (Warehouse management system).
• Technical support: control the correctness of data exchanges, consulting users, answering customer
requests.
• Analysis of the identified errors, the reasons for their occurrence; formation of requests to
developers.
• Creation of technical specifications for software revision.
• Testing new functionality.
• Writing instructions for the functionality of the system.
• Training of new employees and customers.

Technical support engineer - «ABM Cloud», department ABM Retail.
• Support, consulting system users.
• Correcting data in systems when users make mistakes.
• User training in the company's accounting systems, reporting.
• Testing improvements and new software, identifying errors and formulating a task for a developer.
No night shifts.