Position: Junior Project Manager / Customer Support
Category: Support
English level: fluent
Years of experience: 2

Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client satisfaction  ratio significantly.
My previous duties included: 

1. Correspond with customers and resolve their inquires  via different channels: tickets, chats, emails; 
2. Updating or cancelling customers accounts in internal system; 
3. Writing and updating internal knowledge base based on incoming requests from customers; 
4. Helping with onboarding new specialist to team and conducting training for them;
I'd like to work for a product company which will help me grow as a professional. 

Consider morning or day shifts only; 
Preferably remote work;