Position: Project Manager / Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 10

1. Big project, where only requirements discussion phase took almost 1,5 months. Then we had difficult implementation with finetuning during the project. Delivery of this project brings an increase of the efficiency on the customer's side up to 30%. I was part of the requirement gathering, project managing, and testing team and got huge experience as PM, BA, and tester.
2. Another project for one of the customers, where we need to merge several companies that were bought by customers. AIM was to provide them smooth and easy switch to the new CRM system, including integrations to their existing Core systems. Again, I was part of the requirement gathering, project managing, and testing team and got huge experience as PM, BA, and tester.
3. Project of performance optimization for one of our customers, where we had to achieve the dedicated speed of messages processing. I was part of the testing team and the main bridge between the customer and developers.
Lat 10+ years I was working in a company that was building primarily CRM systems.
My position was PM/BA/tester and I was leading projects for different customers from start (requirements discussion) till the end (installation to PROD). In between, I was creating all necessary documentation, like specifications, presentation, admin guides, user guides, test cases, delivery plans.
Additionally, to the delivery of the projects, I was leading the support process, as the main person, who was analyzing bugs from customers. My responsibility was to re-test an issue, collect as much as possible data, find the potential reason, and send all this to the developer. One issue is sent to the developer I was in communication with the customer regarding delivery terms.

I would like to grow primarily as Business Analyst, but in the same time I'm ready to work from start (collect requirements) to end (deliver to PROD or present to customer) on projects. from customers
I want to get new knowledge, as well as get usage of my knowledge and skills properly.