Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 1


Had been working in Wargaming, especially on World of Tanks and World of Tanks Blitz projects. Compiled documentation in Confluence for other employees' work (complete set of macros and explanations of when to use them), which I update and maintain almost every week, working with Jira (creating L1 incidents), consulting with the whole spectrum of employees around the world regarding my area of expertise. 

Also, I have a second, part-time project, where I work as an English/Russian to Ukrainian translator/editor/content maker - PSDinfo, created by army veterans with colossal battle experience. The community was created to share experiences and to find information on military matters (tactical medicine, weapons and instructions for their use, both friendly and enemy equipment) easily. 
Main responsibilities and experience: 
1. Went from being as self-motivated writer to a manager of 7 writers/translators, with 2 articles per day every day since the war unleashed
2. Co-working with United24 as a copywriter/consultant.

Want to improve combine experience from both of this project in one, as a community manager or project manager.