Position: Tech. support\support manager
Category: Support
English level: pre
Years of experience: 1


In technical support for users, I have solved various problems related to the use of software and hardware devices. In particular, I assisted users in installing and configuring software, resolving technical problems and bugs, and troubleshooting problems with computer hardware devices. 

In the process, I used tools such as Zendesk, Jira, Confluence, and TeamViewer.

One of my main tasks in my job was to communicate with users and help them solve problems, so I also developed my communication skills and my ability to listen and understand customer problems. I strived to be friendly and attentive, even if problem solving was difficult and delayed.

In addition, I closely monitored problems that arose among users so that I could identify recurring problems and communicate them to the software development team to improve the product.