Position: L1 Technical Support Engineer
Category: Support
English level: intermediate
Years of experience: 1


My experience as a Computer Hardware Technician and Sales Representative has equipped me with the skills and mindset to excel in the IT field as an L1 Technical Support Engineer.

I am a quick learner, adapt well to new challenges, and possess strong problem-solving skills. I am proficient in communicating effectively with both customers and technical support staff.

My home office is equipped with stable Internet connections and a reliable power supply to ensure optimal performance.

PROFESSIONAL EXPERIENCE

Berta SV
Route Sales Representative (Nestle TM) Feb 2023 — Present

Established and maintained relationships with customers along the designated sales route by providing excellent customer service and addressing their needs.

Identified and pursued new sales opportunities by conducting research on potential customers and promoting the company's products.

Presented and demonstrated products to customers, highlighting their features and benefits, to increase sales and revenue.

Received and processed customer orders with accuracy and ensured timely delivery to maintain customer satisfaction.

Collaborated with other members of the sales team to meet sales targets and goals by sharing information and coordinating efforts.

Resolved customer complaints and addressed any issues or concerns promptly and professionally to maintain positive customer relationships.

Maintained accurate records of sales and customer interactions, including orders, invoices, and payments, for proper tracking and reporting.

Adhered to all company policies and procedures, including safety guidelines and driving regulations, to ensure compliance and minimize risks.

Alpha Service
Computer Hardware Technician May 2022 — Feb 2023

Installed and configured computer hardware components, such as memory, hard drives, and graphics cards.

Troubleshot hardware issues and replaced faulty components as needed.

Conducted regular maintenance tasks, including cleaning and updating firmware.

Built and configured custom computers to meet specific user requirements.

Tested and evaluated hardware to ensure compatibility and optimal performance.

Provided technical support to end-users by diagnosing and resolving hardware-related problems.

Maintained accurate records of hardware inventory, repairs, and maintenance activities.

Collaborated with other IT staff, such as network administrators, to ensure seamless system operation.