Position: Customer Support
Category: Support
English level: fluent
Years of experience: 1.5


Vast experience in Customer Care supporting Western projects. 
Worked as Customer Support Manager and Shift Supervisor In this particular sphere, however, also have experience in copywriting and personal tutoring. 

MAIN RESPONSIBILITIES:

-Engaging with clients through their product journey to increase adoption and retention via live chat, phone, e-mail and CRM;
- Assuring perfect customer experience and satisfaction;
- Sales, upsales;
- Dealing with unsatisfied customers;
-Distrinution and control of the workload during the shift.


PERSONAL SKILLS
A persuasive communicator with perfect speaking skills
Strong self-organizational skills
Multi-tasking skills
Flexibility
Strong problem solving and analytical skills
Strong motivation for learning new areas of expertise
Target driven
Ability to prioritize and schedule workload in a high-pressure environment

Looking for a suitable position with a company that offers a competitive starting salary, cares about its employees and offers possibilities for growth.