Position: L2 Technical Support Engineer
Category: Support
English level: upper
Years of experience: 2


I worked one year and 1 and 5 months as a customer support regent at Clario Tech. During this period I gained new knowledge and skills in the IT field and new skills as a customer support agent. On this position, I started to work as a newcomer, after four months I obtained a Junior grade and after that became a Middle support agent. My responsibilities at this position included communication with customers and providing them with technical support (troubleshooting computers, gadgets, smart techniques). I worked with Windows OS and MacOS, learned how to establish remote control sessions with customers' computers, and worked with Salesforce CRM. As our department was divided into several teams responsible for customer support, I was a part of one, and it provided me with the opportunity to demonstrate my ability to work in a team. 
After that, I was a part of the L2 Support team of the project associated with banking logistic software. Working on this project I have gained strong SQL skills. My responsibilities were incidents intaking via phone, emails, or helpdesk, performing investigation and analysis of customers' issues, data collection (stack traces, checking logs), work with databases.
Working as a technical support engineer, I have realized that I am fond of working in the sphere of customer support service, so I would like to find a new workplace where I will be able to improve my skills and which can provide space for career growth.