Position: IT Support
Category: Support
English level: upper
Years of experience: 3

I have providing extensive experience providing first-class result meets job demand and deadlines through diligent work ethic and dedication to quality.
Call center operator
17/09/2019 – 30/11/2020
Answered all customer queries to the best of my ability.
Screened and routed calls to appropriate departments.
Achieved a high customer satisfaction rating.

Call Centre Controller
01/12/2020 – 06/08/2021
maintained excellent customer satisfaction by quickly effectively
problem solving customer issues and complaints.
dealt with complex customer complaints professionally and
politely resolving issues with favorable solutions.

Technical Infrastructure Assistance (IT)
07/08/2021 – CURRENT
manage day-to-day IT and computer systems operation across
high volume internal and external offices.
install and configure various operating systems and applications
enhancing system capabilities.
diagnose hardware and software faults quickly and effectively
for optimal network operations.
conduct in-depth troubleshooting and efficient diagnosis of ICT
system faults, completing within deadline dependent
environments.
challenges that can match with may skills and experience