Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 4

8+ years in IT with over 30 short and long-term projects delivered successfully.
Several go-lives for worldwide markets and hands-on with brilliant teams of 15+ people. 

What I can do as a Project manager:
- Cost estimation and working within a budget
- Designing a risk mitigation plan for possible challenges
- Managing the project’s progress
- Conducting project reviews and creating reports for stakeholders
- Managing the team using the Management 3.0 approach
Project Manager (Maternity leave cover)
Chartered Insurance Institute (London)
2023 - Now

- Boost customer satisfaction rate by 15% by conducting an operational communication audit.
- Expanded the client base and enhanced business profitability by leading cross-departmental efforts using Scrum principles and conflict management to develop a pilot version of a new membership.
- Achieved a seamless transfer of products from an outdated system to a new CRM, resulting in minimal disruption for existing customers.
- Collaborated with a team of 14 contractors worldwide to deliver software solutions that addressed business needs and requirements.

*Project Manager*
USA-based mobile app studio
2019 - 2023

- Delivered 6+ web and mobile projects, overseeing a total budget of $950k. Industries included: Legal, Audio-streaming, Accounting, and Ticketing.
- Implemented Clickup as a project management tool, increasing team productivity and decreasing project timelines by an average of 13%.
-Developed 12+ project plans and timelines with a Gantt chart, improving project visibility by over 20%.
- Prepared cost estimates and high-level plans for potential projects of various sizes, resulting in an increase of $300k in potential contract awards.

Quality Assurance 
Ukraine-based outsourcing company
2019

- Conducted product inspections, identifying and documenting errors, failures, and non-conformance, resulting in a 20% reduction in product defects.
- Tracked and managed software bugs, maintaining detailed documentation of findings and resolution techniques, which led to decreasing bug resolution time by 10%.
- Generated and implemented standardised process documentation, leading to improvement in operating procedures and techniques.

Entrepreneur
2017 -2018

- Established pricing strategies based on market analysis and trends, resulting in competitive pricing and raised profitability.
- Successfully communicated with customers and contractors, facilitating seamless business operations and achieving a 90% customer satisfaction rating.
- Actively promoted craft beer culture by organising tastings, lectures, and the establishment of the Ukrainian Home Brewers Association.

Account Manager
Dnipro based startup
2014 - 2016

- Fostered and maintained productive customer relationships, resulting in a 20% increase in customer retention and repeat business.
- Signed first 1000 new clients in one month.
Looking for a position as a Scrum Master or Technical Project Manager in a friendly, dedicated team.