Position: Technical support
Category: Support
English level: fluent
Years of experience: 3


I have experience handling tiered support tickets for a data-focussed software company (or Exceptional writing skills and can communicate technical information in a clear, concise way to a variety of stakeholders - from CMOs to Developers on the phone and by email. I know how to make clients happy and go out of your way to do so.
Bale to work in a really fast paced environment, juggling multiple tickets at the same time.
Comfortable working with big data sets and able to manipulate these to pull interesting insights using tools such as Excel/Google Sheets.
Experience with Restful APIs, including reviewing request and response logs
Identify, contribute, and implement new procedures to ensure best practice is shared and efficiencies are driven across our teams in relation to customer support.