Position: Support Engineer
Category: DevOps
English level: intermediate
Years of experience: 3


Technical support unit
Detection and analysis of single and massive problems in network and billing services
Work with systems to analyze and transfer problems to the solution such as Trouble Ticket List
(TTL), Trouble Ticket and Work Order System (TTWOS), HP Service Manager.
Communication between Engineers, IT Department and other teams in a company
Providing technical and process consulting via telephone and e-mail
Solution a problem without escalation, if it doesn't need


Support Engineer
Solve problems with billing services
Providing technical consulting via HP - Service Manager, e-mail
Working with Oracle database ( SQL, PL/SQL)
Using UNIX to manage DB
Using JIRA to plane and escalation issues
Using a VPN for remote access
I'm looking for an interesting project to support. I think my experience can help you to fill the open vacancies not only in the telecom area. Please, feel free to send me your propositions.