Position: Support
Category: Support
English level: upper
Years of experience: 1.5


Meest Express
July 2017
July 2018
International Transport Consultant (July 2017 - July 2018)
- advice to the couriers
-customer problem solving
-monitoring and control delivery
Achievements:
 Acquired skills useful in communication
 Developed a skill of quick and effective information research, allocating
the main thing from big volume of data
 Learned to mediate conflicts and find common language with different
people
White Marketing Solution (August 2018 - May 2019)
Graphic Designer
- making design of logos for medical clinics
- making creatives for advertising
- exterior styling
Achievements:
 Acquired skills in Adobe Photoshop\Illustrator
 Developed a skill of quick and effective communication with customers
Plus EV
Communication Officer (September 2020 – June 2021)
- making shifts for employees
- establishing communication between different departments and customers
- document verification
Achievements:
 Acquired skills in Microsoft Excel
 Problem solving skill
Rocket Route
Data management specialist (June 2021- December 2021)
- data update, correction and verification against official sources
- Accuracy verification of aeronautical data on different platforms
- Compliance with Scrum methodology
- Creating georeferenced maps for WEB and Mobile versions of the
platform.
Achievements:
 Deepened knowledge with Excel
 Learned how to work with servers
 Learned a lot about the rules of the flight and the peculiarities of different
countries in aviation
Strikeplagiarism
Business development manager (December 2021- May 2022)
- sales software to educational institutions
- email marketing
- online trainings for users
Achievements:
 Deepened knowledge with sales industry
 Learned how to work with clients from different countries
JustAnswer.com
Category Moderator (May 2022- now)
- Manage open question inventory including closing duplicate questions,
re-categorizing and updating questions as needed
- Escalate Customer and Expert concerns and policy violations through
established reporting processes to appropriate support services
- Assist CS in reaching out to Experts on behalf of customer needing
assistance
- Handle sensitive personal data with the utmost integrity
- Special projects as needed to assist in improving Expert quality and Expert
acquisition
Achievements:
 Deepened knowledge with customer support industry
 Learned how to make trainings for newcomers
 Trained team lead skills