Position: System Analyst, Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 2.5

Entry Certificate in Business Analysis
Issued: December 2021
Business Analyst (Aug 2020 - Feb 2023)

Responsibilities:

• Conducting interviews with key stakeholders involved in business processes.Writing user stories and acceptance criteria. 
• Regularly updating and maintaining the relevance of documentation of internal corporate business processes 
• Creating detailed technical documentation for developers.
• Conducting detailed system analysis to support the integration of Kafka and APIs.
• Preparing detailed task instructions to guide the data migration process.
• Actively participate in testing and launching new software, collaborating with the development team to ensure a successful release.
• Coordinating and conducting software demonstrations for stakeholders.
• Designing manuals that provide step-by-step instructions to support operations specialists in using new features effectively.
• Offering technical and training support to help operations specialists perform their job duties effectively.


Product details:

• Customizing Odoo modules, such as CRM, Project, WMS, and Helpdesk, to meet internal operational needs.
• Integrating Odoo modules with other product services such as BE, BI, Chat-bot and State regulators  
• Developing Odoo-based external services for quick communication between customers, leads and internal users


Achievement:  

• Leading and providing mentorship to a team of two business analysts.
• Handled the Project of 4+ independent modules and team of 9 members for 3 months in the absence of a "Project owner" and "Project manager" 
• After successfully obtaining the "ECBA" I utilized the knowledge gained to enhance team processes and document requirements 

QA Engineer (Feb 2018 - Aug 2020)

Responsibilities:

• Manual Software Testing Engineer with 2+ years in Software Development;
• Experienced in developing and managing quality assurance documentation, including test plans, test cases, and checklists.
• Experienced with various test types (Functional testing, Non-functional testing)  
• Bug tracking systems: JIRA
• Mobile testing: iOS/ Android 
• Analytics tools: Mixpanel/ Amplituda
• API testing: Swagger/ Postman/ Charles