Position: Customer service representative
Category: Support
English level: upper
Years of experience: 3


Hi, my name is Lydia, I am 28 years old and currently looking for a job as a lead generator and a customer service representative.
I have related experience in this field. At my previous job my responsibilities were providing high-quality customer service via phone, email and chat. Resolving customer issues and providing timely solutions that align with the company’s services. Processing requests for product returns or exchanges, providing information about warranties and other product-related inquiries. Handling customer complaints and maintaining a high level of customer satisfaction.
Collecting and analyzing customer problem data to improve the quality of the company’s product and services. Collaborating with other departments in the company to address company issues. Maintaining the knowledge of company’s products and services and adhering to its customer service procedures and standards. Tracking and managing customer tickets and ensuring timely resolution of all requests. I also have experience working with ATC telephone, Binotel, eyebeam, submitting applications through freshservice, email through google workspace (G-suite).