Position: Product manager
Category: Product Manager
English level: upper
Years of experience: 3


Product preparation and development for launch in the US and Global market for B2C and B2B segments

Experience in product development:
Chat Software (SaaS)
Knowledge Base Software (SaaS)
E-commerce (Online Travel Agency)

Responsibilities:
- Market research and competitor analysis to identify growth points, benchmarks and market best
practices.
- Prioritize backlog by RICE scoring model.
- Project price evaluation.
- Improving customer journey map by analyzing data, heatmaps, screen records, and other analytical tools.
- Improving the main product metrics.
- Testing products and hypotheses with AB testing and prototypes.
- Preparing software requirements specifications and backlog for development, design, and marketing
teams.

Achievements:
Launched Chat and Knowledge Base SaaS products from MVP to end-product
Improve conversion to the chat by 30%
Setup messaging events that help decrease First Response Time from 12 sec to 5 sec and increase sales by
20%
Decrease workload of Chat sales agents by 20%
Decrease workload of Support department by 40%
Launched more than 20 StartUp's, MVP projects for company partners
I am looking for new opportunities in my professional career.