Position: Call Centre Support Engineer (Genesys, VoIP)
Category: Sysadmin
English level: upper
Years of experience: 11


15 years of general IT and Telecommunications work experience.
VoIP: understanding SIP, WebRTC, RTP, RTCP, SDP,  and troubleshooting methods related to call quality, media gateways, SBC devices. 
Some experience in Genesys Platform configuration and support: Genesys Framework, Genesys eServices, Genesys Pulse, and Genesys Workspace Desktop Edition (WDE)

Genesys Framework, GA, GAX, Pulse, WDE, URS, ORS, chat, email.

Certificates from Genesys (Self-Study Online):
• Using Workspace Desktop Edition 8.5
• Framework Routing & Reporting 8.5 Foundation
• Framework Routing & Reporting 8.5 Technical Operations
• Framework Routing & Reporting 8.5 Administration
• SIP Server 8.1 BASICS
• SIP Server 8.1 Core
• eServices 8.5 Foundation
• eServices 8.5 Administration
• GVP 8.5 Foundation
• GVP 8.5 Deployment

Understanding of computing, Internet technologies, and web applications architecture, client-server networks.
Hardware knowledge. Operating systems: Windows, Linux, Solaris.
MySQL, Linux, Jira, Mantis, Manual Testing (QA), Windows,  Regression Testing.
I want to be a part of result-driven team, grow professionally and achieve success with team.