Position: Technical Support Team Lead
Category: Support
English level: upper
Years of experience: 2

HTML/CSS/JS Basics in SoftServe.Basic courses Oktenweb QA, Mate Academy FE Course.
Customer Support Team Lead in UTECH. UTECH it’s SaaS product  is a company that develops and maintains applications for truck drivers and transportation companies in the United States.
My responsibilities included:
- 24/7 support by phone and answers to major companies.
- Distribution of tickets and tasks between the team.
- Solve technical problems through TeamViewer QuickSupport.
- Registration of bug reports, and communication with testers and developers.
- Activation and support of dash cameras and gps trackers.
- Onboarding for  new team members.

Technical Support Team Lead in Qoders Family:
-Manage support tickets - help customers solve their issues;
-Ask customers targeted questions to quickly understand the root of the - problem;
-Maintain the daily performance of WordPress Themes and plugins;
-Maintain the daily performance of Shopify Apps;
-Provide fast and quality support for our themes and plugins;
-Manage ThemeForest Comments section - leave short replies to the - comments on our products;
-Submit, test tasks for fixes (from clients, or Theme bugs);
-Test the custom projects based on our themes on different platforms;
-Track computer system issues through resolution, within agreed time limits;
-Update our products on ThemeForest (TrueThemes and FoxThemes) once a week;
-Upload the fixed themes/plugins to WP-updates;
Install, modify, and repair WordPress themes;
-Cooperate with developers and other units (Project Managers, QA, - Frontend, Backend, Design, Support, etc);
-Upsell web design and development services, SEO services, web speed performance.