Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 6


Worked on different project, several to be mentioned: - Automatization for call center. A set of new business processes to be launched or optimized to unload and release human resources for other tasks
- CRM system launch
- Bank merge project. Complex project to join different apps, products in transitional period with further launch of a “single system”
- New UI for call center users. Project aimed to create one UI and collect multiple apps in one (via API integration). Actively used Corezoid engine and JavaScript to create business processes
- Chatbot platform (improving of customer experience using financial products). That project was focused on specific target audience that do not have high expectations but have very concrete needs.
- Interactive voice helper. New system for customer experience improvement and resources economy. This project started from system deployment, existing business processes migration and goes on with continuous development of new ones.

Have a solid background in:
- requirements analysis, verification, and validation
- product backlog and road mapping
- API testing/integration, http methods, REST
- current state analysis and future (desired) state defining
- business process modeling (BPMN diagrams)
- mock-ups
- BRD writing
- reviewing and approving all project documentation
- interaction analysis of all system components
- managing and supporting the delivery of a new product
- business process creating and managing via Corezoid engine using JavaScript