Position: Customer Support
Category: Support
English level: fluent
Years of experience: 4

As a CSR, I maintained 1 minute response time in all chats with a team average of 2 minutes, and processed 30-50 unique clients per 8-hour shift with a team benchmark of 27 unique clients per shift.
I have 4+ years of experience in a Customer Support position. 
Was assisting customers in placing new orders, and solving issues with past and 
ongoing orders via chat. Gained promotion to the Order Management Specialist 
position. Managed the order completion process, assisted the freelancers, resolving any issues from the production side.
Before that, I was working as a Sales Manager. Was consulting existing clients about the financial market, making sales to new clients via phone calls, and expanding the customer base. 
I also worked as a seller at a store. Consulted the clients regarding the store goods, and operating sales procedures. Gained a promotion to Store Manager, was monitoring the sales, improving conversion, training 
employees and conducting onboardings for the new employees.