Position: Partner Account Manager / Business Development Manager / Game manager
Category: Other
English level: upper
Years of experience: 6

With over 6 years of experience in the gambling industry I have extensive experience working with international clients and various gambling products. I have successfully supported over 160 joint campaigns that have contributed to the growth of both - our company and our partners.

Additionally, I possess a deep understanding of the gambling market and how brands operate, including their internal processes, technical components, bonus policies, and client and partner management.

At the moment, in addition to my main duties, I am also working on competitor analysis. In just a quarter, I have already launched a series of A/B tests with ideas for improving both the visual of the brands, as well as the bonus policy and customer interaction.
Partner Account Manager:
- Built and maintained strong relationships with existing and potential business partners to ensure mutual success.
- Planned and executed project activities, including promotional campaigns and events; tracked, analyzed, and optimized campaign results.
- Managed game releases/new providers launch on multiple brands, including BO management and technical issue resolution.
- Developed and implemented new working strategies to achieve business objectives.

Games Release Manager:
- Managed daily game releases on multiple brands, including BO management and technical issue resolution.
- Managed providers launch on the brands;
- Worked closely with game providers, project managers, tech and integration teams to ensure timely and successful game releases.

Business Analyst:
- Interpreted data, analyzed results, and provided ongoing reports using MS Excel, Tableau, and other tools to generate sales and user behavior reports.
- Communicated with customers and key users to improve business processes and ensure customer satisfaction.
- Created and maintained project documentation and other materials.
- Utilized internal reporting tools to generate reports and provide insights for data-driven decision making.
- Designed and visualized reports and statistics for stakeholders.

Customer Support Manager
- Established and maintained effective relationships with customers via chat, email, and phone.
- Resolved customer cases and troubleshooted incoming issues to ensure a high level of customer satisfaction.
- Created tickets and wrote technical specifications using Jira SD.
It is essential for me to continuously enhance my skills and abilities. I am eager to take on new challenges and responsibilities and would thrive in an environment that offers opportunities for personal and professional growth. I am not interested in monotonous tasks without the chance to acquire new knowledge, generate ideas, and improve existing processes. I am excited to work collaboratively with a dynamic team and contribute to the overall success of the organization.