Position: Program Manager
Category: Project Manager
English level: fluent
Years of experience: 7

- Implemented ITSM tools for four major telecom operators in CIS;
- Migrated telecom operator to the newest version of ITSM tool (IBM SmartCloud);
- Closed service deals with telecom operators, more than 5m EUR each;
- Managed SaaS implementation projects for US and UK customers;
- Launched SW development projects from the idea - sales support, hiring, processes establishment, development, release, change management
Lead care regional distributed team; lead the virtual team of trainers in the region; acted as customer advocate on regional service operations meetings; managed relations with subcontractors; SLA and KPI management; managed the preparation of pre-sales and sales documents; focus on the customer, services mindset, result-oriented, analytical and problem-solving.
Dynamic and interesting projects with a comfortable atmosphere in the office and friendly team. Professional growth.