Position: Networking
Category: Sysadmin
English level: pre
Years of experience: 3


As a technical specialist, my responsibilities included:

Responding to customer inquiries and resolving issues related to our product or service
Performing diagnosis and troubleshooting of technical issues related to software, hardware, and networks
Logging support requests and tracking their progress
Collaborating with other departments to resolve complex issues related to the product or service
Providing training to customers on how to use our product or service
My accomplishments include:

Improved technical support response time from 48 hours to 24 hours, resulting in higher customer satisfaction
Increased customer satisfaction by 25% through improved service quality and professionalism
Contributed to the development of new tools and resources to enhance the quality of technical support