Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 8


I am well-spoken, energetic, confident and personable, the type of person on whom your customers will rely upon. I routinely receive praise from my clients and supervisors for my ability to see issues through to a prompt resolution. My experience, technical skills, and dedication to the customer will make me a valuable addition to the team.

07.2021- 07.2022 Technical Support Engineering at Silverfin
	Deploy/Upgrade PROD environments
 Created cornerstone documentation
 Direct collaboration with developers
 Synchronization fixes and installations 
 API integrations assistant.
 Second line technical requests
 ODBC connectors creation
 Manual QA 
 Serve as an escalation point for complicated and critical cases
 Ruby code and PowerShell experience
 Periodically lead small teams of developers brought on board to assist with the implementation of new features or maintenance of existing codebases.

12.2015- 07.2021 Enterprise Support Engineer at Intapp Company 
	Tear 3 and Tear 2 for the company's enterprise solutions (US, EU AU)
	Mentor, training, and guidance provide to mid and junior-level Support Engineers
	Integration builder application support 
	Intapp Time application support
	CompliGuard Analyze support and troubleshooting 
	Creating SQL queries and XML parsing
	VM deployment in Azure
	Serve as a liaison between Customers, Development, Solution Engineering, and Product teams
	Create and maintain knowledge base documentation and procedures
	Deploy/Upgrade DEV/UAT/PROD environments for Customers and various internal needs.
	New engineers onboarding

04.2015 –12.2015 System Administrator, RE/MAX Ukraine 
	 LAN management  
	Analysis of the root cause of recurring incidents and resolve them in a timely manner in order to avoid the recurrence of the issue
	Writing and giving training to local employees to allow them to achieve the right level of use of basic applications
	Handling all issues reported by the monitoring system with the correct priority in order to avoid or limit system downtime (SNMP collector)
	SMM: Facebook, Twitter, LinkedIn
	RE/MAX web site administration 
	Active Directory deployment from scratch
	Asterisk administration
	Google apps administration
	Equipment management 
	Managing interaction with vendors and service providers