Position: Customer Success Manager
Category: Other
English level: fluent
Years of experience: 3


QA Engineer at Ardas
Jan 2022 - Jul 2022
- Created test plans and test cases to identify software problems, analyzed them, and reported to Developers' Team
- Recommended improvements in software to enhance user experience
- API testing
- Worked with PostgreSQL databases

Enterprise Customer Success Manager at Superside
Jul 2022 - Present 
- Managing the post-sales relationship of Superside’s subscription customers, which includes onboarding, product training, user adoption, quarterly business reviews, and renewal/expansion efforts
- Growing relationships with customers to drive adoption and develop loyal promoters
- Guiding customers with proactive solutions that will help them increase the value of their Superside subscription
- Identifying areas for growth within existing accounts and driving adoption and expansion initiatives

Customer Success Lead at Blend Localization
Apr 2021 - Jan 2022
- Developed procedures for Customer Success Team and monitored Customer Success Team performance
- Analyzed customers' business needs and their key objectives and driven value of our product based on that
- Built long-term trusted relationships with customers by providing them with best practices on how to use the product
- Worked closely with Product, Marketing, and Operations Departments and advocated internally for customer needs

Customer Support Representative at Blend Localization
May 2020 - Apr 2021 
- Obtained and evaluated available information to handle clients' inquiries
- Assisted B2B and B2C clients via chat and helpdesk (HappyFox, Zendesk, HubSpot)

Customer Support Representative at Uvoteam
Apr 2019 - May 2020
- Communicated with customers via chat and message system and responded to their inquiries 
- Resolved customers' complaints
- Supervised new customer support representatives