Position: Technical Writer
Category: Technical Writing
English level: fluent
Years of experience: 4

End-user/customer documentation: HTML5 help systems, user guides, release notes (Release Content Letters), Customer Support Bulletins, Intermediate Correction Packages, General Online Support messages.
Operations documentation: installation/configuration/administration guides.
Technical documentation: architecture guides, network impact reports.
Knowledge management: knowledge transfer documentation.
Presentations, product sheets, infographics, video tutorials, demo videos.
Built-in user assistance (UI text, tips, and hints).
Libraries building and support.
I am an Information Developer with 4 years of experience in technical communication. I have been working with various types of manuals, contracts, reports, proposals. Being an extremely detail-oriented person, I am well versed in editing and proofreading.
Projects.
EXPERIENCE	ENTERPRISE RESOURCE PLANNING SYSTEM
Company: ELEKS
Customer: A US leading service provider in OCTG material processing, serving clients in the oil and gas piping industry
Project description: This project was aimed at developing a web-based ERP system for managing purchase, sales, production, logistics, and stock replenishing activities of the customer. 
During this time, I worked on creating documentation assistance for the users of an Enterprise Resource Planning (ERP) system. The documentation solution included a context-sensitive Web Help and embedded video explainers aimed at facilitating the initial system adoption as well as assisting the end users with their daily tasks in the system. 
GLOBAL INVENTORY SYSTEM
Company: GlobalLogic
Customer: Leading multinational provider of the telecommunication technologies
Project description: The product was a network configuration and inventory management system designed for the telecommunications industry. This was a platform for planning, designing, rearranging, and documenting the inventory of complex communication services and networks.
I have been working in an Agile environment within a SCRUM team. I communicated frequently and with precision with cross-functional teams keeping in contact with system managers and business analysts. I took ownership of a section of documentation set and managed it through the entire documentation life cycle.
DATA STORAGE MANAGEMENT SYSTEM
Company: Sigma Software
Customer: Leading multinational provider of the telecommunication technologies
Project description: The aim of the project was to provide smooth data migration from Centralized User Database (CUDB) (4G) towards unified data storage in Cloud Core Data-Storage Manager (CCDM) (5G), leveraging on automated procedures. Customer product information had to be kept in an updated state. 
I have been working in an Agile environment. I took Jira tickets from R&D team and performed proofreading and editing (spell check, grammar check) to be compliant with Corporate Style Manual. I have been updating already written documentation as well as writing new documents based on the guidelines. My responsibilities also included communication with SMEs.
API documentation