Position: Team Lead
Category: Support
English level: fluent
Years of experience: 3


Hi there! 
Right now I am a team lead at customer support department.  My main tasks includes:
Working on improvment of perfomance of department;
Facilitate interdepartmental communication to effectively provide customer support;
Employee training, coaching, motivation and counselling, leading to excellent client satisfaction;
Developing work regulations and workflows, resulting in better performance of the department;
Providing agents with feedback on their work, so they improve their skills;
Recruiting and training new managers;
Building organised and friendly team from co-workers.

I really would like to continue my career in this field or perhaps trying something new, like HR or Project Management. 

Thanks in advance!
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