Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 3

Scrum Fundamental Certified (ScrumStudy)
Six Sigma Green Belt Certified (ScrumStudy)
Negotiation Associate Certified (ScrumStudy)
Software Project manager
07.2020 - till now

- managed a distributed team of 10+ persons, including QA, Designers, BA 
- collaborated with stakeholders to understand business problem statements and convert them into user stories
- managing, ranking, and prioritizing project backlog
- Scrum events facilitation, monitor project progress and provide regular reports for the stakeholders of all the levels
- managed team to deliver the project on time and within budget and according to SLA 
- kept the customer satisfaction level at the highest point based on the quarter's customer interview
- increased the prot of the project to 20%, with a help of successful customizations
-  promoted and created an internal knowledge database to improve employee onboarding and decrease the time spent by the team to the project onboarding


Key Account manager
Vodafone, Ukraine
07/2011 - 07/2020
- sales B2B, negotiations
- developed and implemented the Key account 
- development plan, delivered company products to the Key accounts
- internal business trainer ( “Changes Management”, “Innovations”) - 200+ training hours
- increased the customer turnover for 25%
- customer churn decreased to 2% (the lowest level in the region) 
- promoted to the Key Accounts Team Lead role ( 15+ people)
- certied as an Inner Business trainer, company Mentor Certied (20+ newcomers mentored)

Customer Service center Head
Lifecell, Ukraine
07/2006 - 07/2011
- people recruiting, adaptation, motivation, performance review, onboarding, mentoring (internal staff and dealers representative)
 - managed internal company projects - Customer service standards development, played a role of Product owner for the customer service agents portal
- ensured the uninterrupted operation of the center, with a staff of 20+
- increased the customer service level satisfaction from 86 to 95% ( main channel), 65 to 86% ( dealers channel) using internal education and developing the set of training programs 
- winner in the corporate awards program in the category "Idea for life"


Training
HR Generalist, Technical skills for PM (E5), Basic of BA (Internal) , Adult Education Techniques (Training Force), Public speaking (Golden Staff), Mentoring (Golden Staff),   Management and leadership (Chetvertoe izmerenie), Emotional competence for manager (Training Force), Performance review, One to One basi