Position: Support
Category: Support
English level: intermediate
Years of experience: 3

Achievements:
- Handling 50 - 60 tickets per shift and up to 100 tickets during high-load shifts
- Average first reply time ~ 15 min
- Average resolution speed ~ 23 hours
- Average $8000 in direct sales per year through the tickets
- Implemented new features suggested by customers
- Increased stability of products and overall store ratings
- Overall Customer Satisfaction Rating < 88% for past 3 years
- Overall 36000 tickets were resolved for the past 3 years
Patient and empathetic Customer Support Specialist with an extensive background in conflict resolution and customer care
Customer Support Specialist, who consistently meets and resolves customer needs
Reliable team player and strong communicator
My main goal is to resolve any type of user's request fast and improve the customer service level for the company