Position: Junior Manual QA
Category: QA
English level: fluent
Years of experience: 0


Customer Care Mentor:
• Mentoring, training and supervising new and existing personnel.
• Leading educational workshops and lectures, both for groups and
individuals.


Customer Solutions Specialist:
• Providing users with technical solutions on all products via chats and tickets.
• Developing and maintaining positive customer relations and satisfaction.
• Analyzing users’ behavior, content suitability and relevance to determine their
effect on user satisfaction.
• Handling advanced risk, billing, and legal cases.
• Developing and executing projects, both within the department and cross-departmental.
• Analyzing specific market trends and statistics and reflecting them in reports for other departments.


Team Leader of Quality Assurance Analysts in Customer Support 
• Selecting, hiring and on-boarding new personnel.
• Leading and driving team to meet performance targets and expectations.
• Distributing and delegating tasks.
• Carrying out regular performance reviews.
• Organizing and leading meetings (one-on-one and group meetings) and workshops.


Quality Assurance Analyst in Customer Service
• Reviewing chats and tickets of customer support agents and providing feedback in written form.
• Ensuring that customer support agents' performance meets all the company's requirements and procedures.
• Collecting data and feedback and passing them to the customer support team leaders and managers.
• Constantly helping employees to improve their performance based on the provided feedback.