Position: Customer care agent
Category: Support
English level: upper
Years of experience: 1


I have worked as a customer care agent for over one year in an IT company. My main responsibilities are:
• Communicate with current and potential clients worldwide via telephone, email, social media and CRM system.
• Handle customer complaints, and provide appropriate solutions and alternatives.
• Communicate with colleagues. Follow communication procedures, guidelines, and policies.
• Keep records of customer interactions, process customer requests, and file documents.
• Escalate unresolved issues to relevant internal teams
and additional responsibilities:
• Different kinds of assistance for other departments.
I am looking for different opportunities for a new career path within the company as I strive for professional growth.