Position: Software Customer Support / Technical Support
Category: Support
English level: upper
Years of experience: 4

Customer Care Specialist with four years of experience in a corporate environment. Outgoing and detail-oriented, I am proficient at building and maintaining professional relationships. Currently, getting the master degree in software engineering at the technical university, but easily combine my work and education.
SOFTWARE / CUSTOMER SUPPORT
BeLive.tv | nov 2017 - present (1y 2 mos)
- Managing incoming customer service inquiries - ticket management Identifying and assessing customers’ needs to achieve satisfaction 
- Providing solutions and alternatives within the time limits
- Problem diagnostic and troubleshooting
- Recording, video editing and scriptwriting for the video tutorial writing articles and step-by-step tutorials for the educational center managed the support team in matters of video tutorials and articles

CUSTOMER SUPPORT MANAGER
BitClave | jun 2018 - dec 2018 (6 mos)
- Managing incoming customer service inquiries
- Building sustainable relationships and trust with customer accounts through open and interactive communication

Business development manager
- Identified and analyzed possible verticals of the business development 
- Engaged potential b2b partners and closed deals
- Conducted market research, finding its weaknesses & composed reports

HEAD OF CUSTOMER SUPPORT
Atlant.io | sep 2017 - sep 2018 (1y 1mo)
- Identified user's pain points and reported to the product team 
- Admitted user's problems and troubleshoot on them 
- Conducted product presentations (online and offline) 
- Reported on critical issues, identifying its reasons

L1 CUSTOMER SUPPORT MANAGER
EinsteinSupport | may 2016 - oct 2017 (1y 6mos)
- Building and maintaining long-lasting customer relationships 
- Preparing customer spreadsheets and keeping online records 
- Providing customer service
- Performing market research

HEAD OF PUBLIC RELATIONS DEPARTMENT
Board of European Students of Technology | may 2015 - may 2016 (1y 1mo)
- Reorganized the structure of the department of PR 
- Increased partner's engagement via social media