Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 1.5


JUNE 2021 – DECEMBER 2022 
ONBOARDING TECHNICIAN (CUSTOMER SUCCESS DEPARTMENT), NEXTIVA UKRAINE 

- Provided initial set up of VoIP phone systems for new customers 
- Did additional set ups according to customers’ requests 
- Evaluated customers’ network and tested customers’ phone system to make them able to go live and start daily usage of VoIP service 
- Provided live trainings on phones, web interface of the phone system and other services and features 
- Performed troubleshooting of customer’ issues during phone calls 
- Created reports of new bugs and issues for Tier 2 team through Salesforce CRM