Position: Technical Support
Category: Support
English level: fluent
Years of experience: 9

Adjustments of Support team's workflows, SF updates, schedule creation for a multi-national team based on their time frames, QAs of Support, etc
I am a Manager of 2 Support teams with J2 Global, with almost 10-years experience in the contact center operations industry leading people, training new hires as well as managing required work processes. In addition, I’ve worked with international teams, trained them and made sure that every team member meets the business standard of the company.
I'm a creative team player who is always happy to take on new tasks and challenges.
Interesting job where I can use my skills and improve business processes.