Position: junior Project manager
Category: Project Manager
English level: fluent
Years of experience: 7

Our Company did not have Support Department. I had taken responsibilities of Support Manager, and together with our Marketing Director we developed the T&C of our support services. I was supporting the Company projects after their completion by myself, providing support on all levels.
Later, I had taken duties of a Manager of one more department (existing): Help Desk Development. I worked in tandem with ITIL-certified specialist. Together, we developed the department during the last 5-years. Result: we're almost a monopolist in development of solutions for this Help Desk in the world, and the Company-developer of this product recommends us to their customers. We have become their official partners.
PROFESSIONAL SKILLS:
-Ability to focus on the client’s problem and provide the best support services;
-Consultancy and sales over Company’ products portfolio;
-Supervising/supporting development and customization projects from opportunity to post-release support;
-Small and medium projects management (sales, closing deals, implementation control, consulting of project team on solution domain and requirements, providing support services on all levels);
-Creating specifications for developers and Scope of Work (Proposal) documents for clients (small/medium projects);
-Writing user guides (description of big systems and small modules and custom solutions); 
-Coordination of small teams;
-Support of the projects after their completion;
Профессиональный рост. Офис возле метро. Адекватный менеджмент. Белая зарплата. Дружелюбный коллектив. Командировки за границу. Неформальная обстановка. Возможность удаленной работы.