Position: Технічний інженер
Category: Support
English level: pre
Years of experience: 2


Technical call center operator L1 - Provided technical support for end-users and resolved escalated technical issues, Troubleshot technical issues and provided on-site technical support, Product consultation, Transferred complex tasks to L2

Integrator of SRM systems L2 - Carrying out integration with various СRM systems, Consultation on the use of API requests, Presentation of the functionality of various СRM systems, Analysis and identification of problems during integration

Technical support online chat L2 - Troubleshot technical issues and provided on-site technical support, Demonstration of the product to customers, Consultation on the use of the widget and its functionality, Fixing bugs at customers and transferring them to the testing department

Technician coachx - Served as  coach, helping others develop, In the position of a technical trainer, where my main responsibilities included keeping statistics on employees, providing technical support in their tasks, advising on the company's product and teaching materials.