Position: Gaming/Technical/Customer Support Agent
Category: Support
English level: upper
Years of experience: 5

High KPIs all the time, reaching/exceeding client expectations. Proven effective coachings which led to KPI improvements (productivity of agent and customer satisfaction).
During COVID-19 outbreak awarded highest amount of overtime work hours among 600+ employees
April 2019 - present:
4+ Years of Gaming/Technical Support at Epic Project (Epic Games Launcher, Epic Games Store, Fortnite, Rocket League, Fall Guys).  Experience with Helpshift, Dixa, Zendesk.
- email and chat communication with players and affiliates (RU/EN bilingual);
- eCommerce, account takeovers, payments, general/gameplay inquiries on various supported products; 
- team coaching, 
- deep product knowledge, data analysis, accounts security and investigations, deep technical support; 
- customer focused and business email conversation skills, chats; work with difficult clients;
I can do lots of overtime hours, I am willing to grow to Team lead => Operations Manager etc.
Phone calls negotiable, night shifts negotiable
I am willing to try Customer/Technical/Gaming Team Lead position without  direct Team Lead experience but I was the right hand of the Lead.