Position: Team Lead
Category: Python
English level: fluent
Years of experience: 8

- Lead Engineer on a greenfield project building an SEO-focused web crawler with more than 100 factors taken into account and scored. Working closely with SEO experts and iterating quickly to get the best results. It's used by one of the leading SEO consultation agencies in the UK with great satisfaction. 
- Engineering Manager on a greenfield project building a real-time data system to monitor and provide alerts for IoT device time-series data. Developed our own powerful query language to alert on advanced conditions for the IoT devices and provided workflows for customers to take action on unfavourable conditions in truly business critical scenarios (health care, food safety, security services, fire safety et al). The system has reliably been in production for 1.5 years now with no notable downtime and is helping customers monitor their estates effectively.
- Lead Engineer on building a sales optimization and churn reduction AI platform. The app would integrate with customer systems to pull data about all their customer communications (phone calls, emails, live chats, NPS feedback scores, etc.), normalize the data, transcribe phone calls, then match all communications to customers and customer service agents. The AI analysis performed would identify unsatisfied customers, incompetent customer service agents, missed sales opportunities, detect trends and notify customer service managers of things that require attention. Active use of the system effectively reduced churn, increased NPS scores measurably and gave customer service managers an understanding of what was the general sentiment among their customers. Trend detection and common pattern analysis helped identify the biggest pain points for customers and prioritise them over other things. When I left the system was being used by a few large regional telecoms, emergency services call centers, large multi-national banks, a few B2C scaleups and other large organisations.
- Programming for 15 years
- Full-stack engineer with Python and React as my preferred tools but not limited to those
- 2+ years as a Lead Engineer at a startup
- 3 years as an Engineering Manager at a scaleup
- Have led 2 teams with ~20 people in total
- Have developed complex business critical real-time data systems that process thousands of data points per second
- Postgres wizard
- C2 English