Position: Technical Support Engineer L2/L3
Category: Support
English level: fluent
Years of experience: 3

CCNA 908 over 1000
Microsoft Azure 953 over 1000
IELTS 7.0 over 9.0

I communicate fluently in English, Italian and Turkish languages.
Technical Support Engineer L2/L3
3 years of experience in IBM/Arka S.r.l

Install and configure computer hardware, software, networks and applications
Continuously monitor and maintain systems and networks
Respond to technical support calls from other staff members or clients and communicate how to resolve issues
Diagnose and troubleshoot system and network problems, software faults or hardware complications
Support the roll-out of new applications
Keep a record of issues, along with solutions, to refer back to in future instances