Position: Customer Support
Category: Support
English level: fluent
Years of experience: 11


Land Gorilla
Customer Support Specialist
I provided customer support to clients over the phone and by email regarding their need to manage Draw Requests and general questions about using the platform by scheduling meetings and presentations to provide training or clarification as needed.
I also communicated daily with developers to find solutions to bugs or other technical-related issues. 
Skills: Keywording, Research, Analysis, Executive Support.

SagaPixel 
SEO Virtual Assistant
 I was in charge of evaluating Websites and developed forceful action plans to increase engagement:
I created a bot to scrap websites and obtain relevance to a specific campaign we were working on by searching word relevance from the SEO perspective.
I sometimes worked on WordPress back-in sites to fix bugs or add content to them.
Skills: Analysis, Support, Development, Research, Communication, Time Management, Web Pages, SEO, Web Content.  

 Lucrazon Enterprise.
I supervise my team to ensure they offer our clients excellent customer service and technical support.
I help clients with their e-commerce and/or service sites by teaching them how to use our platform properly and customize their templates to meet their needs and expectations best. I work side by side with Development Team to ensure that all other issues are promptly resolved. I take escalated calls to better assist clients with all their problems and concerns.
I Provide Personalized training to customers, teaching them all that is needed to succeed online, using various Platforms like Skype or Any-meeting.