Position: Customer support manager/supervisor
Category: Support
English level: fluent
Years of experience: 10

1. Working simultaneously with 3 languages (10 years experience);
2. Professional translating/interpreting skills [English - Spanish - Russian] (10 years experience);
3. Organizing teamwork activity, monitoring the workflow (6 years experience);
4. Maintaining professional cooperation with dissatisfied customers (5 years experience);
5. Accuracy, high resistance to stress, responsibility (10 years experience);
6. High level of time-management skills, being active and initiative when working remotely (7 years experience);
I. 
Translator + voice-over
Cooperating with Youtube channels
Personal recording studio, professional equipment

Services (duties):

1) translation/transcribing
2) voice-over
3) preparing subtitles
4) audio/video synchronizing
5) video editing

Voice-over is done in such languages as:
- Russian, Ukrainian
- English, German
- Spanish, French, Italian, Portuguese
- Arabic, Turkish, Hindi, Indonesian
- Vietnamese, Thai, Korean, Chinese, Japanese


II.
Customer support representative: English, Spanish, Russian
All Heart Home Care agency (Medical service)
New York City [Brooklyn]
Shift: 9AM - 6PM EST (NY timezone)

- Working with inbound/outbound calls, maintaining all the customers' orders upon receiving home health aide, looking for home attendants in accordance with the customers' requirements and demands;
- Saving the requests in CRM, follow-up with existing and new customers in Asana, Bolt + Google docs, and Excel sheets;
- Maintaining order with all the forms for every client [Department of Health and insurances' forms], cooperating with insurance companies, helping the customer choose the best insurance, and leading the customers through the whole procedure of their registration within the chosen insurance company. Initiating conference calls: helping the customers cooperate with the Department of Health, Medicaid/Medicare, insurance companies;
- Preparing daily/weekly/monthly reports.

III.
Customer Support Agent (English and Spanish)
06.2015 - 10.2017 
eDriving.com | DriversEd.com (Education)
California, USA; 

- Processing inbound/outbound calls, emails, chats;
- Advertising and selling certified online driving courses;
- Working with online driving courses in 14 states;
- Cooperation with the online court systems [AZ, CA, MI, NV, TX];
- Maintaining new customers' orders, registration and processing the payments;
- Basic technical support [JIRA system];
- Processing specialized course documents, court forms, course completion certificates.
- no 100% sales (partial possible);
- no office work, only remote;
- no morning shifts, preferable evening/night working hrs (starting around 14:00-16:00);
- at least English as a requirement, better if both English and Spanish;