Position: support agent
Category: Support
English level: upper
Years of experience: 0

In my previous employment, I was able to complete assigned responsibilities promptly, including responding quickly to emails. Furthermore, due to continuous engagement with individuals, I was able to enhance my communication abilities. Acquired expertise in utilizing Microsoft Office suite, demonstrated resilience to stress, exhibited competence in time management, displayed attentiveness to details, possessed outstanding communication proficiencies, and demonstrated cultural sensitivity.
As a chat operator, I successfully handled a large number of chats within a reasonable amount of time while working under pressure. Demonstrated proficiency in meeting strict deadlines and thriving in a fast-paced environment. Took a proactive approach to understanding customers' needs by actively listening to their requests and clarifying any doubts before providing solutions. Carried out daily tasks with precision and effectiveness. Provided client services within designated time frames and promptly addressed technical difficulties or client concerns.
Working as a tutor I showed respect, amiability, and eagerness to provide assistance whenever required. Employed analytical thinking to analyze problems, assess solutions and arrive at decisions. Produced diverse reports and paperwork. Followed appropriate protocols, policies, and regulations to encourage a secure working atmosphere. Devised strategies and conveyed project completion deadlines within the stipulated time.
I don't have any experience in this sphere but I am eager to gain the required skills to work productively. I firmly believe that my past experience will help me to become a professional customer agent as I can easily understand other people's wishes and help them to choose the best option.