Position: Business Analyst/Technical Writer
Category: Business Analyst
English level: fluent
Years of experience: 6


Detail-oriented business analyst with more than 6 years of experience in IT industry first as a Technical Writer and now as a Business Analyst. During this time, I’ve helped to deliver multiple projects for several large accounts, including being on-site. Seeking to leverage my analytical and leadership skills as well as managerial expertise as a business analyst.

As a business analyst, my responsibilities include:
• conducting elicitation sessions with SMEs
• performing functional decomposition of features
• eliciting requirements by applying BA techniques including but not limited to interviews, documentation analysis, interface analysis
• representing requirements in the form of user stories
• day-to-day communication with stakeholders regarding requirements approval, change management, etc.
• describing project related processes and creating BPMN diagrams to illustrate them
• maintaining documentation related to BA processes on Confluence
• performing UAT, conducting grooming sessions, and collecting client’s feedback after demo sessions

As a technical writer, my responsibilities included:
• taking part in pre-sales and driving discoveries by communicating with clients and eliciting their requirements
• launching new projects, preparing estimates based on project investigation and requirements analysis
• contributing to the development of the technical communication competence by taking on different design initiatives
• training junior technical communicators, helping them set up the correct processes
• creating user and technical documentation, developing e-learnings, designing presentations