Position: Customer Support Specialist / Account Manager
Category: Support
English level: fluent
Years of experience: 4

I consider each client / customer, whose mood and experience improved after talking to me, to be a little accomplishment. There's been a lot. :)
Currently I'm at the position of Account Manager, which is in many ways similar to a Customer Support Representative one, except for specialization on VIP clients, building long-term relationships, preventing and/or resolving any possible conflict situations. Having various ways of communication - calls, chats, emails - I gather information about clients to build a profile of their preferences and behavioral patterns, in order to make their usage of the platform as enjoyable as possible. I've obtained this position for a few years not and would like to move forward, confident that my extensive experience can be useful for other companies.
Speaking of my previous positions, I used to work as an English Teacher and as a Refund Manager in an avia-related company for around a year. As a teacher I (well, predictably) presented lessons, assessed and recorded students' progress, created and distributed educational content. As a refund manager, I used to communicate with various airlines around the world to gather needed data, study the information clients provided me with, and based on numerous factors calculate and process compensation for a cancelled flight. Multiple platforms were used for these purposes.
I expect a healthy working environment, where both employer & employee thrive off each other's cooperation.