Position: Technical Support Engineer/ Sytem Admnisitrator
Category: Support
English level: fluent
Years of experience: 7

The most thing proud of that I was able to show my skills to international employers and met their expectations.
Experience

Tier 2 Support Engineer (USA)
SOS technology Group, Baltimore MD
~300 clients with offices through whole USA (clinics, lending companies,properties, accountant companies)
The number of employess ~25
Microsoft Hyper-V
Windows Server 2008,2012,2016 (IIS, RDP FTP, Active Directory)
Resolving clients issues with Printers and Scanner (USB/Ethernet – Ricoh, Savin, HP, Kycore, Konica, etc).
Microsoft office 365 and all Office products;
Microsoft SharePoint;
SonicWall firewall – configuring firewalls, CFM, Bandwith Management.
Expedient cloud server – monitoring/troubleshooting;
Resolving Fax issues;
Working with Vendors and Techs onsite regarding issues in their responsibility;
ConnectWise – scripting, automation, reporting.
Special clinical software troubleshoot

Technical Customer Support Engineer (Europe, Australia, USA)
ChartsPMS, Dublin
01.08.2019 until 17.06.2020 
The number of employees ~30
AWS servers monitoring and troubleshooting.
RPD+RDA servers creating for customers.
Cobain backup
Zedesk
Jira
FTP
OpenVPN server+client parts
Port forwarding AWS
Support clients in the Software  produced by this company (hostel/hostels software which covers whole business processes in the property) 
Support – mail, chat, phone calls.



System Administrator
с 08.2015 until 01.09.2019
Private Enterprise Bukovyna Trek, Chernivtsi (Distribution)
I would like to develop myself as a specialist and study something new.