Position: Customer support representative
Category: Support
English level: intermediate
Years of experience: 3

I have trained over 10 employees who were hired for the position of customer support in financial markets.
Laureate of the competition from the National Olympic Committee of Ukraine in the nomination «‎Debut in Sports Journalism».
1. Customer support representative, team-leader, head of support department (German, English, financial market):
- Handle support inquiries via email, chat, phone, ticket- and task-tracking systems (Zoho and Zendesk).
- Manage customer documentation, verification of documents.
- Outgoing calls;
- Refer unresolved customer grievances to designated departments for further investigation;
- Complex work with the CRM;
- Organization and control of the work of the customer support department;
- Hold meetings;
- Train new employees;
- Write scripts for the verification department;
- Process requests from sales managers;
- Work with Excel.

2. Sports journalist, team-leader:
- Writing articles (interviews, forecasts, reports, analytics, etc.);
- Search, rewrite and publication of sports news;
- Working with foreign sources;
- Organization of the work of the news department (scheduling, training new employees, monitoring the work of the department);
- Organization of the filming process;
- Voice acting;
- Video editing.
Hi!
I'm looking only for remote job now.
I see myself in the following areas - customer support/verification management, journalism, lead generation, SMM. However, I am ready to consider other offers besides sales/betting/gambling. This is definitely not mine.

It is very important: my level of German is B1+, English is between Pre-intermediate and Intermediate (this is sufficient for correspondence and chats, but I do not feel confident when talking on the phone with English-speaking clients). However, I am ready to improve my language skills. As practice has shown, if you wish, you can start from a lower level. I proved this when I became the team leader of the support department, whose employees worked with English- and German-speaking clients.