Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 5


1. Passionate about customer service;
2. Advocate for customers;
3. Can handle complaints, even from upset and/or always unsatisfied clients;
4. Willing to constantly investigate, test, and learn about supported cloud services; 
5. Ready to regularly discuss issues with devs and hold troubleshooting sessions with customers and/or partners.
6. Possesses strong log-analysis and solution-finding ability.
7. Enthusiastic about procedures and understands their value.
8. Eager to contribute ideas and make a difference.
9. Ready to demonstrate a positive attitude and great involvement.

My toolbox is SaaS, B2B, Jira, Confluence, Chrome Dev Tools, RESTful API, Postman, Sentry, Grafana, Salesforce, Zendesk, Kustomer, RDP, Salesforce