Position: Customer Success/Account Manager
Category: Support
English level: fluent
Years of experience: 2


SUMMARY 

Web research and data entry experience: 5+ years
Copywriting experience: 2+ years 
Customer Success/Support experience 10+months
Language levels: 
English: C1
German: A1
Russian/Ukrainian: native

EXPERIENCE

Customer Success Manager
[August 2021-now]
Testelium
SMS Testing System

Building and developing long-term customer relationships: owning the entire customer lifecycle, from onboarding to engagement and renewal
Daily and weekly reporting to the Head of Sales Department
Assisting clients via Skype, Mail, LinkedIn
Creating invoices and following up clients with the payments
Working with CRM systems: AMO, Asana
B2B Marketing
SaaS model of business


Sales Manager practice

Generating leads and following them up via LinkedIn, Mail
Communication with the leads
Creating scripts for cold calls and sales
Filling up companies’ info in the AMO CRM base

Partner Network Manager
[May 2021-June 2021]
iBench
IT agency
Developers’ English level check-up
Identifying appropriate leads within the target audience in LinkedIn
Searching and matching developers for clients’ needs
Answering and following up on leads 
Communication with developers, which services we were selling to our clients
Working with CRM program: Jira

Enricher/Checker/Quality Controller
[Apr 2016 - May 2021]
Veeva Systems Inc. (USA)
Cloud solutions for life sciences
Data entry
Web research
Checking the quality of staff’ work done
Training and involving new people in team






EDUCATION

[September 2012 — June 2017]
Master of Business Administration (MBA), Management of Foreign Economic Activity, Zaporizhzhya
Courses
American English Center
April 2015 — June 2015
Hello dear employees!
The red flag for me is a night shift schedule.
Thanks for understanding:)