Position: Technical/Customer Support Engineer (English/German)
Category: Support
English level: fluent
Years of experience: 11


Senior Customer Support Engineer, ABBYY Europe GmbH (APR 2021 — NOV 2022)

• Supported incoming requests from customers via phone, Zendesk ticket
system, email and remote sessions.
• Advised customers on the usage of ABBYY software products for developers.
• Resolved product issues by selecting and explaining the best steps to solving
the problem.
• Created articles for the Knowledge Base.
• Worked with Product Development department to enhance overall customer
experience.

Technical Support Engineer, Splynx ISP Framework (JAN 2021 — MAR 2021)

• Helped to increase customer return rates by providing excellent customer
service at all times.
• Worked with technical teams and external vendors to provide optimal
operational support for various services.
• Provided timely and accurate responses for all incidents and requests.

Technical Support Specialist, Apriorit LLC. (NOV 2019 — FEB 2020)

DevOps Software Engineer, SoftServe Inc. (FEB 2019 — JUL 2019)

Senior Technical Support Engineer, BUNGE (SEP 2011 — DEC 2016)