Position: Customer Support
Category: Support
English level: fluent
Years of experience: 5


Employment history: 

Customer Care Agent (03/2019 - 04/2019); Customer Care TeamLead (04/2019 - 09/2020); Compliance Team Agent (09/2020 - present)

Company: under NDA, includes 5 permanently active projects: crypto spot exchange + margin trading, crypto-fiat exchanger, P2P crypto-loans platform, online casino.

P2P Customer Service/Appeals Manager
04/2021 - 08/2021
Binance P2P CIS and Europe Department

Manager of Community Relations 
11/2017 - 01/2019
AdHive AI&Blockchain Platform (global influencer online marketing platform)

Community Support Manager 
08/2017 - 03/2018
SMM-Group, Kyiv (social media promotion agency)