Position: IT Security specialist
Category: Sysadmin
English level: basic
Years of experience: 9

Organization and support department management from scratch.
Platforms:  Windows, MacOS, Linux, iOS, Android
Service Support and System: Windows 2003, 2016, 2019 (AD, DNS, DHCP, GPO, RDP, WSUS, Terminal server, File server), VPN F5, Hyper-V, VMware, vCenter, JIRA, Confluence, MacUpdate Server  (Reposado), Cylance Antivirus, GSuite, Lansweeper, Exchange 2010, 2016 mail servers; Microsoft Forefront TMG 2010 proxy-server; АТС Panasonic; MySQL, SCCM 2012 databases, Windows Server Backup Features, Acronis True Image, Symantec Backup.
Administrating: Cylance Antivirus, GSuite, Lansweeper.
My achievements at the previous workplace:
Organization and support department management from scratch.
Setup of Help Desk workflow - Jira Cloud (completed projects - IT Help Desk, Purchase, License).  
IT Asset Management - Implementation and maintenance of the Lansweeper inventory  system.
Creating and updating knowledge base - Confluence (Service Catalog, instructions Helpdesk, Step by step instructions, “How to” User Guides - used locally and for public access).
Preparation and coordination of the procurement budget Help Desk.
Managing Help Desk day-to-day activities, incident solving, problem reporting; cooperating with 2d Level Support.
Providing help desk and technical support for company staff (over 400 users). 
Deployment, configuration and maintenance of more than 500 PC (and regional offices): Windows, Ubuntu and Mac OS, network printers, over 10 servers.
Expertise:
Technical Troubleshooting
End User Training
Relationship Management
IT infrastructure and performance tuning
System upgrades, Security, Backup/Recovery system and optimisation 
IT Asset Management
Soft skills:
Strategic thinking 
High emotional intelligence
Strong time management 
Excellent attention to detail
Strong team player, good analytical and problem-solving skills
I would like to get a job related to the global ambitious project, preferably at the vendor company. I would love to get the new experience and study innovative technologies which would allow me to develop as a specialist.