Position: Technical customer support -Technical customer support - Management - Technical Support Analyst.
Category: Support
English level: fluent
Years of experience: 8

Business trip to the USA, working with clients in six cities, installing software and peripheral equipment, system and peripheral equipment testing, conducting trainings.
Management of product installation, support and support team, customer staff training.
Product Support and Testing +100 integrations (applications), connecting with and solving Tier 1, Tier 2, Tier 3 technical support issues and bugs.
Documentation creating and maintaining, managing and providing trainings, demo meetings for Technical Support Team, and User education.
Operational support of products, meetings with clients and Development team,
Project management of product installation and support, 
Crypto Database system, tickets management
Coginiti. (Technical Support Analyst) from 9.2021 till 5.2023
API Nation. Kharkov (Technical customer support) from 11.2020 to 08.2021.
Atlas.tec. Kharkov. (Technical customer support) - from 03.2020  to 08.2020.
Technical Support Representative 
Partida, Kharkov (Technical customer support) - from 10.10.2019 to 21.02.2020.
Technical Support Manager
Teamwork Retail, Kharkov (product development and support) - from 09.2015 to 09.2019.
Technical Support Representative 
Grant Bank, Kharkov (Banking services) - from 09.2011 to 09.2015. 
Economist, senior economist.