Position: Customer support representative
Category: Support
English level: upper
Years of experience: 0

My greatest achievement as a customer support manager is handling more than 10 chats at the same time and yet giving amazing service for each client!  Also more than a year of working in customer support, I have acquired such traits as: multitasking, attention to detail, customer focus and empathy. In my opinion, these qualities are the most important for the support manager. I also have a big experiance of speaking with english-speaking customers, so spoken English is my another achivment.
Translator (Sep 2018 - Present)
Frelance, Kyiv
- I do written translations of English and Chinese texts into
Ukrainian and vice versa, do texts editing, and check texts for
errors.
- I have experience of simultaneous translation. (interpretation at
exibitions of Chinese goods in Kyiv).

Tutor (Sep 2018 - Present)
Freelance, Remote
- English turor
- Chinese tutor for kids

Customer support representative/billing
specialist (Feb 2021 - Jun 2021)
«Ant-Capitel», Kyiv
This position was related to the medical field. My responsibilities
included:
- communication with clients of the company and processing of
their requests;
- communication with medical insurance companies and solving
all problems that may arise;
- maintenance of reporting and documentation.

Customer support representative (Sep 2021 - May 2022)
NDA, Remote
This was a position in an IT company that had a bias towards the
foreign market. My main tasks included:
- Work with CRM (Customer Care Management) system;
- Provided superior customer through three channels:
incoming/outgoing calls, chats and emails;
- Maintenance of basic reporting.
My greatest expectation is to find a job in a company that cares about its employees and is interested in their development. I have a thirst for learning and am ready to learn something new, I hope to find a company that can support me in moving in a new direction. 


Not interested in vacancies in dating and gambling.