Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 2

- Became a successful technical support engineer with a non-engineer previous experience and education
- Succeed a project manager/office supervisor with 10 teammates after 1 year in an initially unknown realm and without prior IT expertise
- Reorganized Kyiv city branch. Result: costs -15%, corporate sales +50%, the share of the department in the company's income increased from 21 to 27%
Individual with versatile experience in the analysis of competitors, sales, software issues, and sports bets. Knowledge of domains: sports betting, insurance, banking, broadcasting, agriculture. Quick to pick up new skills and domains and is constantly developing.

SUMMARY OF WORK EXPERIENCE
- Daily based communication between customers and partners from one side and Product Managers, Engineers, and QA team from the other
- Practical experience of working with UML and BPMN, requirements, and acceptance criteria (Gherkin)
- Have the expertise to deal with Axosoft, Jira, Confluence, Lucidchart, Miro, Figma, Balsamiq, Postman
- Hands-on experience in technical support and manual testing, documentation, and manuals
- Daily involvement in creating and tracking documentation (user stories, incidents, defects)
- Experience in collaboration with distributed teams and communication with customers all over the world. 
- Customer requirements elicitation
- Finding a solution for the problem fix or escalation to the appropriate development team
- Testing of fixed bugs
- Working with SQL databases and XML
- Risk Management and Factoring
- Performed administrative tasks and resolve office issues to ensure that all tasks run promptly
- Developed and implemented KPIs