Position: Technical support engineer / QA
Category: Support
English level: upper
Years of experience: 2.5

I am a fast learner and have good communication skills. I have high level of responsibility, commitment and involvement in the work that helps me to adapt very fast and be highly efficient at work.

Created and administrated knowledge base, series of manuals and video instructions on multiple projects.

Developed Telegram bots with multiple purposes: automated answers, parse specific information.

Automated parts of work for other departments: extraction  or parsing of certain information.
More than 2 years as technical support engineer. I have experience in investigation and fix of technical issues, communication with clients, coordination with QA and developer teams, participation in development and improvement of products, manual testing, basics of automation testing, writing of technical documentation and user manuals.
I am interested in increasing my technical skill set and learning. Not afraid of complicated tasks and open to master new technologies.