Position: Technical Support Manager
Category: Support
English level: fluent
Years of experience: 11

Feedback and customer satisfaction management. Increased Shopify app review rating from 4.6 to amazing 5.0
Providing customer support for Web hosting products customers
Providing customer support for Web application customers (javascript, CSS)
Managing customer support teams
12 years experience in Customer Relations and Techsupport in including leadership positions
2 years experience in Project Management