Position: Team Lead
Category: Support
English level: upper
Years of experience: 4


I'm a result focused Team Leader with almost 4 years of experience in IT. Achievement of the set goals and results are my main priorities, so I quickly learn new things, adapt to circumstances and creatively find solutions to any tasks.

Experience:

Customer Support 

- Communication with clients via chats, emails, phone
- Mentoring
- Customer base analysis
- Texts translations

Team Leader

- Team managment
- Established efficient workflow process, monitored
productivity and implemented modifications to improve
overall effectiveness of my team
- Trained new employees in company
- Resolved uncommon cases
- Management and creation of internal regulations
- Monthly/weekly reporting