Position: Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 11

Effective & effecient completion of tasks/goals.
Development of a good team with advanced skills.
Each company has achieved different results, but the common denominator has always been the same - the success. Fulfillment of the necessary, development of new directions, and maintenance of the existing. Everything you will need to do to achieve your goals and further development will be accomplished with the right resources.
Less words, more action, but... I'm a very generous person with words:)
I'm experienced manager passionate about building long-term Customer success and support, helping clients achieve their goals and increase value from partnership.
More than 10+ years of experience focused on increasing work productivity and customer relationship management quality. 
Creating the support departments from the scratch, hiring and adapting managers.
Maintaining a high level of user satisfaction. Fulfillment of assigned KPI’s and SLA’s with Business Departments.
Rich expertise in SLA, customer lifecycle, pre-sales/cross-selling and upselling + churn prevention.
Excellent organizational, analytical and influencing skills.
Advocate for customers.
Created an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
Friendly atmosphere
English-speaking environment
I'm not saying without (is that possible btw?!), but less bureaucracy would be much appreciated.