Position: account / technical support manager
Category: Support
English level: intermediate
Years of experience: 1.5


Motivated and customer-oriented professional seeking a challenging position in a dynamic organization where I can utilize my skills in technical support and moderation.

Experience:

Technical Support Specialist | Bank | Dates
- Provided technical support to customers through various channels, ensuring prompt and effective resolution of issues.
- Assisted customers in setting up and troubleshooting banking software and systems.
- Maintained accurate records of customer interactions and resolutions.
- Collaborated with colleagues to identify recurring issues and implement process improvements.

Moderation Specialist | Digital Products Website | Dates
- Moderated user-generated content on the website, ensuring compliance with community guidelines.
- Communicated with sellers and buyers to resolve disputes and address concerns.
- Monitored product quality and website ratings, taking necessary actions to maintain customer satisfaction.
- Collaborated with cross-functional teams to implement strategies for improving content quality and user experience.

Skills:
- Strong customer service skills, with a focus on effective problem-solving and conflict resolution.
- Proficient in using various technical support tools and software.
- Excellent communication skills, both written and verbal.
- Detail-oriented with the ability to multitask and prioritize tasks effectively.
- Fluent in Russian, Turkish, Ukrainian and English.