Position: Senior Customer Success Manager, Customer Success Team Lead
Category: Support
English level: fluent
Years of experience: 6

QA Start Up Courses (Feb 2021 - Mar 2021): Manual QA Engineer. More details in CV
More details in CV.
Overall, more than 5 years of working experience. I was holding such positions as SDR, Customer Care / Enquiry Rep, Account / Customer Success Manager (current position).
A creative person, a quick learner, and persistent in a job. Dedicated to reaching both team and my personal goals, not afraid to face challenges, ready to take responsibility for actions taken. An open-minded and easy-going person, eager to develop new skills, and improve everything I learnt before.
All of working experience revolves around customers of different scope and type, helping them to find a solution that covers their necessities and making them happy. To find and deal with customer’s pain points - that’s what I do on a daily basis.
Always ready to help my teammates and colleagues, sharing my knowledge with them.
Calm, flexible and patient, when handling tough cases.
Have experience in how company departments work (spoiler: Sales Department and Customer Success Department work quite differently), how to deliver information from one department to another and most importantly, how to transform a client’s business necessity into a full-fledged task for the Dev team.
Have experience working with different CRM systems, as well as mentoring experience (I was helping newcomers within the adaptation period).
Have experience working with people from countries all around the globe, mostly working with English-speaking people, both EFL and ESL.
Have experienced good and happy customers’ review; have experienced bad and even awful customers’ feedback; nobody’s perfect, but everybody should strive for perfection, so do I.
1. Looking for a job with interesting projects.
2. If we speak about a career advancement, I’m interested in roles such as team lead/manager, delivery or project manager, etc.
3. Seeking personal development (experience, knowledge, skills) and working with a team, where everyone keeps a friendly atmosphere, ready to help each other, and values both individuality and teamwork.
4. An enormous NO to companies who still work with clients or companies from Russia
5. A big NO to:
— cold or warm calling
— lead generation
I’ve grown up off this a long time ago and I don’t have any interest in it.
5. Not interested in Sales position, so no to:
— Sales Associate
— Sales Development Representative
— Sales Manager
— Sales “insert_your_name”