Position: Customer success manager, account manager, consulting services
Category: Sales
English level: upper
Years of experience: 0

•	Building relationship with assigned customer (meetings, calls) 
•	Onboarding and adoption (make sure that customer started to use us and help to resolve challenges that can be on first stages by arranging training or webinar) 
•	Defining customer journey and key factors of customer experience 
•	Providing knowledge sharing sessions for other departments and guide lines on best practices 
•	Pricing negotiations 
•	Opportunity discovery (use-cases\products) 
•	Workshop and other events with customers
•	Handling escalations about due payments 
•	Success Plans per customer (best customer industry trends) 
•	Upsell and x-sell
•	ADT coordination. 
•	Pricing Setup 
•	Get referral and high response rate on surveys. 
•	Invoicing and due days payment monitoring
I have been working for 7 months as a Customer Success Lead Manager in International company, also I had worked as a Customer success manager for 5 months and as an account manager in the International company for 1 year. I have 6 years of experience in accounting, managing elementary accounting of juridical and physical persons of different types of activity and taxation systems. 
I worked in the public organizations in general for one year. My responsibilities included – to provide people with help who suffered during the conflict in the East of Ukraine.
I finished English classes, my level is Upper-Intermediate; I also finished Pre-Intermediate business English. 
I know computer programs, such as: (Word, Excel, 1S: Accountant, Oblik, Internet, and Microsoft Outlook, CRM-system Sales Force, Jira).
I can call myself a responsible person. I am a fast learner as well, I like developing myself, taking any chance I have for it.
I would like to have a part-time job (maybe on weekend, in the evenings or at night). I have a great experience in account management and customer success management, I can also provide consulting services and work with international market.