Position: Strong Junior Project Manager
Category: Project Manager
English level: fluent
Years of experience: 1

Lead short term solution projects as PM, doing DM work for 2 teams.

Improved resolution metrics and implemented new processes in the support team to cut down the numbers in the peak season.
4 years experience in Support and a year of Community support. Interest in events and project organization, team management and leadership. Have experience as Junior PM in Marketing and later in PMO, Doing Delivery and compensation management for 6 people. I'd like to keep growing in this sphere or another one close to it.

since Feb 2022  Data Entry and Database specialist

Jan 2022 - Feb 2022 
Junior PM

Aug 2020 - Dec 2021
Community Support 
(Fb, Twitter, Instagram) 100K+ followers

Jan 2020 - present Customer/Tech support
Customer, Tech and Legal support for a leading software in the Photography industry. Feature requests, logs, bug reports, payment issues, and general assistance.

Apr 2017 - 2019 Customer support
Customer support team member in the game industry (Zendesk, Helpshift platforms).

Jun 2016 - Dec 2016 Client/Account management
Translation,correspondence and support management in a consulting company (e-commerce, Amazon, eBay). Calls to US customers. 

Languages
English (Advanced, Proficiency)
Ukrainian (Native)
German (Intermediate, haven't used in a while so understanding is way better than speaking)
Spanish, French (Beginner)

Agile Project Management Google course
Project Management Foundations LinkedIn course
Graphic Design Foundations
Creating Positive Conversations with Challenging Customers
Writing in Plain Language
Marketing to young generation
- Product company preferred
- Remote first
- not a Russia-based/sourced company and project