Position: Lead customer success
Category: Support
English level: pre
Years of experience: 3


• Processing incoming from Clients - users of the web service, for loading / changing information in the system, generating on-demand request reports
• Testing improvements in the system (web, Android, iOS)
• Support for clients-users of the web service through various communication channels (mail, phone, instant messengers)
• On the basis of materials from Clients, preparation of technical specifications for programmers, etc.
• Administration and monitoring of their entry into the data system, analysis of failures and errors.
• Granting access to computers on the issues of working with the data collection and analysis system.
• Data analysis, validation and comparison with data from other systems.