Position: Manager, Technical support
Category: Support
English level: fluent
Years of experience: 3

Creating the CS department from the scratch
Leading and developing a team with ambitious goals
Handling tough negotiations with customers with positive outcomes for the company
To whom it may concern -

During the course of the past few years, I have walked the path from Customer Success Associate to the Manager of the L1 Technical Support and Customer Success teams in a modern B2B SaaS company, based in the US. 
I have experience working as a customer success manager, account manager, and technical support specialist with Enterprise and SaaS customers. I worked as a team lead and manager and I have a great knowledge of the setup of customer success and support processes from scratch, setting KPI's and supervising the work of the department. Currently, I'm working in a SaaS company in the warehouse and logistics area, and overseeing the organization of 8 people. 
I am not just a regular CS manager who will work from 9 to 5 and do all tasks. I love interacting with people, understanding their needs, helping them(both - employees and business partners), and making their businesses effective by using products that the company develops and sells.
Looking for a position where I will be able to apply my previous experience, as well as gain new knowledge and move on the management track further. Challenging goals are inspiring me, I’d love to work for a company with well-established values that are proven by customers’ loyalty and business outcomes and I want to help the company to achieve outstanding benchmarks on its path to success.