Position: Technical Support Specialist
Category: Support
English level: upper
Years of experience: 3

Trello, Jira;
• Zendesk;
• basic knowledge and understanding HTML, CSS, WordPress,
Joomla;
• LP-Crm;
• WHM;
• phpmyAdmin;
• MotoCMS;
When I was a second year student I decided to try myself as a technical support agent and I realized this is what I am passionate about. I am thrilled to find a problem and solve it as quickly as possible so that a customer is always happy and wants to come back to me. Over the years I have learned to work with Zendesk, HelpDesk, Jira, Trello, CRM, PhpMyAdmin. I also know a little bit about the specifics of servers and configuring them. I intend to connect my future work with customer support, hoping to obtain some experience and become project manager. In addition, I am going on learning and brushing up my English. I am sure it will help me in my work. Besides, I am very sociable and friendly. I also like communicating with people and thereby consolidate my knowledge and learn something new. I am always in search of something unknown. Not only that, but I like to be in the know of what is happening in the world of software development. I have learned a lot about Elon Musk. My ultimate dream is to work for that company.
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• more than 3 years working as a Customer Care Representative and Personal Client Manager
• expedite the resolution of customers problems and complaints to maximize satisfaction
• partially related to Project Management - working with clients
• Resolve customer complaints via phone, email, mail, or chat