Position: Senior Customer Success Manager
Category: Other
English level: fluent
Years of experience: 9

Worked with corporate and enterprise customers and partners from the US and UK, managed an overall customer portfolio of 90+ accounts.
Led several AR/VR projects simultaneously and as a result they came out shining
Customer Success Manager:
• Onboarding new clients with partners and provide support in their launch process
• Performing a wide variety of functions to ensure customer satisfaction and NPS
• Working in collaboration with implementation partners to define project goals and establish a timeline and plan to achieve them
• Overseeing and managing the existing client relationship and playing an active role in developing and building long-term relationships
• Conducting regular account reviews, resolving escalation issues, and communicate customer needs internally

Project Manager :
• Estimating and planning projects, risk management;
• Planning, prioritizing, assigning, and monitoring tasks;
• Preparing project documentation (R&D research, technical specification, task list, estimation, release calendar, etc.);
• Simultaneously led three projects, all of which were completed on time and under budget;
• Using Agile methodologies, ensuring that the development team had the necessary resources to meet deadlines and reported obstacles to management when necessary;
• Led a team consisting of developers, QA, UI /UX designers, and 3D modelers on web and mobile application development projects.

Business Development Representative:
• Collaborating with Sales Executives to determine necessary strategic sales approaches
• Creating and delivering qualified opportunities to Account Executives
• Monitoring progress versus established goals
• Maintaining a professional attitude and creating a positive customer experience
I am looking for my next job where my experience will meet the needs of the company and its development. I want to find a place where great collaboration and teamwork is possible, where positive feedback is valued but also constructive to encourage employees to improve. I want to see a great company culture that includes effective communication, leadership perspective, company goals and values.