Position: Product manager
Category: Product Manager
English level: fluent
Years of experience: 2


I worked as Customer Support representative for 6 months. I answered to the questions and comments of customers on platforms such as: Whatsapp, Instagram, Facebook, Play console, App store connect. Creating tickets in Jira, looking for error in Firebase and opening tasks for developers in Trello. Worked with CRM platforms such as: Bitrix24, Zendesk.

Then I was promoted to the Customer Experience specialist role and worked 6 months in this position. As a CX I was collecting feedbacks from customers, writing FAQ, preparing flows for processes and managing board in Trello for developers.
I was preparing reports: CRM analyze, Competitor and world app analyze.

For now my role in our team is Senior Product Specialist. I'm working as a “Senior Product Specialist” in one of the FinTech companies operating in Baku, Azerbaijan, namely CİB: a multi-bank finance assistant mobile-only application.

My responsibilities are as such:
- Creating process flows.
- Writing technical tasks.
- Preparing development and product roadmap.
- Managing our task management board (Trello).
- Working with and managing our developers.
- Testing new functionalities and controlling the process. 
- Presenting requirements for the preparation of an appropriate design to the designer; checking whether the design meets requirements and supervising the whole process. 
- Preparing to make a new version release and following the launch plan. 
- Making training for our team about the new release, specifically: what has changed on the new version of the release.
- Reporting the newly released product and functionalities to the Marketing Team so that they can take them into account and promote them.
- Working with the Data Analysis Team to observe users’ behavior (which services are being used more, which is less). 
- Giving detailed information to our Customer Support Experience Team about new functionalities and products so that they can be ready for customer feedback and possible questions about new additions to our mobile application.
- Giving monthly reports about our new releases and products and updating the roadmap.