Position: HR manager
Category: HR
English level: upper
Years of experience: 0

EDUCATION AND TRAINING:
Student in Lviv HR Solution: October 2021 – February 2022
Learning the specifics of the IT field
Learning HR-processes in small and large IT companies (Onboarding, Recruitment, Retention, Offboarding, Training & development, Employee relations, Compensation and benefits, Performance management, Career management, Key People, Exit management, Career direction change, Goal setting)
Learning Recruitment processes (Recruitment planning, Strategy development, Searching, Screening, Evaluation and control)
Practical tasks and homework related to learning materials
Bachelor in International Law 
Ivan Franko National University of Lviv, Lviv (Ukraine) :  Graduated in 2021
Participation in ENGin (international organization that offers free, high-quality English language practice) : May 2021 – October 2021
Communication with native speaker on various topics
Performing tasks for improving communication skills
Volunteer in Lviv HR Solution:  October 2021 - February 2022
Organizational work related to educational courses
Communication related to organizational moments with students and lecturer
Customer Service Representative: June 2022 - present
Reviews and moderates online content 
Provides and follow best practices used to better achieve client's KPI´s
Organization and leading coaching session with newcomers 
Meets and exceeds service quality goals, compliance regulations and productivity targets

Business order administration specialist: “NESTLE BUSINESS SERVICE IN EUROPE”: June 2020 - June 2022
Performs actions related to the implementation subdivision projects to improve work performance processes
Administers information, personal data of customers in the corresponding databases, provides timely updating information
Participates in:
- meetings of the unit;
- meetings, calls, meetings with clients to discuss the processes and quality of performance of tasks assigned to the unit
-providing standardisation of approaches to processing, administration of customer orders;
-providing high performance indicators of the unit, including the results of audits
Develops and updates documentation (including procedures, standard routines) with description of working processes.
Adheres to the terms of SLA services and key performance indicators (KRI) of the department.