Position: Tech Lead, L4 of technical support, consulting
Category: Support
English level: fluent
Years of experience: 11

Skills

	- can mentor, advise and lead the international team
	- strong understanding of the software development life cycle of products
	- a great experience in communicating in a team and with customers 
	- perfect knowledge of methods, levels, and types of IT products and their environments and client- 
           server architecture
	- nice vision in identifying business requirements, analysis, specifications
	- good practice in testing use cases.
Summary

•	manage and support  SaaS in RnD
•	excellent organizational skills and ability to make prioritization
•	strong troubleshooting and debugging skills, passion for problem-solving and investigation
•	working with DEV, QA, and PM teams on escalations and product enhancement requests
•	able to quick self-education, work within tight deadlines, self-motivated, good team player, sociable and responsible, punctual and attentive to details, hardworking and result oriented.

Technologies

•      OS Platforms: Windows, CentOS, Linux Ubuntu
•	app Servers: Windows – Altium, Oracle, Genesys; Linux -  Zabbix, Nagios, Ansible, Apache. 
•	databases: Oracle, MsSQL, Maria
•	issue tracking systems: Atlassian Cloud, HP Open View, Zendesk
•	VM tools: VMWare, AWS EC2
•	VCSs: SVN, Git.
•	Dev Tools: PLSQL Developer, IDEA, Eclipse, Visual Studio.
Strong product companies, up-to-date projects, no shift work.