Position: Junoir Project Manager/Project Coordinator
Category: Project Manager
English level: upper
Years of experience: 1

- Supervised team of 30 support specialists. - Assigned daily employee tasks and monitored activity and completion. - Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills. - Prepared detailed daily reports on updates to project specifications, progress, identified conflicts and team activities. - Worked with team members to improve performance and implement training updates. - Managed schedules, accepted time off requests and found coverage for short shifts. - Consulted regularly with customers on daily updates, project status, new project proposals and technical issues. - Designed strategic plan for component development practices to support future projects. - Held meetings with employees to evaluate performance and make plans for improvement. - Hired, trained and mentored staff to maximize effectiveness. - Monitored team's daily performance and provided statistical reports for customer. - Reviewed daily requirements and forecasts and delegated work for optimal coverage. - Trained team on all aspects of operating procedures and company services. - Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices. - Motivated team members - Suggested and organize team building activities
08.2019 till present  Team Lead (Support Team) in Ciklum 
- Supervised team of 30 support specialists. 
- Assigned daily employee tasks and monitored activity and completion. 
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills. 
- Prepared detailed daily reports on updates to project specifications, progress, identified conflicts and team activities. 
- Worked with team members to improve performance and implement training updates. - Managed schedules, accepted time off requests and found coverage for short shifts. - Consulted regularly with customers on daily updates, project status, new project proposals and technical issues.
 - Designed strategic plan for component development practices to support future projects. 
- Held meetings with employees to evaluate performance and make plans for improvement. 
- Hired, trained and mentored staff to maximize effectiveness. - Monitored team's daily performance and provided statistical reports for customer. 
- Reviewed daily requirements and forecasts and delegated work for optimal coverage. - Trained team on all aspects of operating procedures and company services. - Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
 - Motivated team members - Suggested and organize team building activities
 02.2016-09.2019  English Teacher in School № 51 named by I.Franko - Graded students work based on completion, timeliness and accuracy and kept detailed records of grades. - Communicated with parents in person, by email and phone to apprise of student - Authored tests and quizzes to evaluate student learning and comprehension. - Designed exams to test fluency in reading, writing, speaking and comprehension of English language. - Established positive classroom management boundaries to create safe, known environment for behavior among students. - Planned lessons for classroom of 30 students.