Position: Manual QA Engineer
Category: QA
English level: upper
Years of experience: 2


- Managed technical support for the last year, improved automated responses, ticket management, teamwork of technical support department
- Supervised and co-created testing and defect-tracking documentation
- Throughout a span of two years, successfully handled quality assurance process of integration of 10+ clients with different API and handled the quality assurance (QA) process for 15+ providers
- Worked with large amounts of data such as logs, Excel, CSV files to analyze and exclude repeating issues which led to slow responses, DB issues
- Facilitated seamless communication between QA, Back-end, Support, and Account Management teams by developing workflows and task prioritization