Position: Customer/Technical Support
Category: Support
English level: upper
Years of experience: 2


With a strong background in customer support and service, I have gained extensive experience in ensuring high customer satisfaction rates and efficient ticket management. Currently working as a Senior Support Associate at Wolt Technologies Kazakhstan, I have consistently maintained a customer satisfaction rate of over 92%. Additionally, I have been able to close up to 110 tickets per day with a First Response Time rate of less than 50 seconds.

In my current role, I have been responsible for real-time monitoring of active orders, analyzing the current situation across 11 cities. I have also played a key role in training and mentoring new team members, helping them improve their performance and integrate smoothly into the team.