Position: Customer Support Agent
Category: Support
English level: upper
Years of experience: 1

Good verbal and communicative skills, a big patience and stress-resistance. This is up to me to work with a difficult clients. I have experience in resolving of most delicated and severe cases.
I had been working as a Customer Support Agent for 5 months, but because of my high-effective work I was promoted to the Quality Control Manager. 
As the Customer Support Agent I used to answer clients' questions and resolve their issues in chats, emails and sometimes by phone. We worked with English-speaking clients so there I got a useful English practice. 
As the Quality Control Manager I was checking other Agents' chats and phone recordings and then reviewing them, left any comments and recommendations on how they should work with the clients, but moreover I was also assisting our agents, mostly our foreign team who were also English-speaking people.
I expect to find a modern company who is able to adapt to the new world's reality. I suppose to work in IT sphere, mostly in the technologies, barely in the finance sphere. Friendly surrounding and comfortable office is definitely important to me, but moreover I hope my superiors will be friendly and equitable as well.