Position: customer success
Category: Support
English level: fluent
Years of experience: 4


Started as a project manager and later as a team lead (2-5 searchers in the team) in the lead-generating company (1 year) in TaskDrive.
After that joined a YC company YouTeam, as a Customer Success manager. Had a few strong account scaling cases, actively worked on the customer success journey, and re-writing the onboarding experience. In 2 years was promoted to the Head of the department and focused on the team's performance as well as a clear customer metrics board. Constantly working on moving from the supportive to proactive success department direction.

Among the main responsibilities:
- Cultivating and nurturing strong, lasting client relationships to ensure their satisfaction and success
- Supporting customers through a seamless and positive onboarding experience
- Proactively conducting regular customer health checks to optimize their journey with us
Identifying growth opportunities and executing upselling strategies to strengthen accounts
- Effectively communicating and translating customer feedback to drive improvements across departments
- Serving as a dedicated advocate for our customers in internal communications, reshaping process enhancements.
- Facilitating the team members' performance in strategic sessions to ensure effective decision-making and progress
- Creating a comprehensive department metrics board to monitor and analyze performance data, fostering continuous improvement
- Cultivating strong collaborative partnerships with other departments to prioritize customer interests and ensure seamless interactions
- Devising strategies and processes that prioritize customer satisfaction and advocacy throughout every stage of the customer lifecycle.