Position: Customer support
Category: Support
English level: fluent
Years of experience: 4

Pearson Edexel Level 2 Caertificate in ESOL International (CEF C1)
I have 4 years of experience. I used to work for an IT company that develops and sells antivirus software for Apple computers. This was my firs job, so I started out as a customer service representative. My duties were the following:
-answering customers' calls;
-resolving technical issues via remote support;
-answering e-mails;
-taking care of customers' issues via live chat. 
This implied that I had to learn how to multitask and I succeeded. This position involved a high level of stress resistance, patience and resilience. 
After six months I was bumped up to shift supervisor. This meant bigger responsibility, particularly dealing with more complex issues that could not be resolved by my teammates. 
Eight months into my work as a customer service rep I was offered a position in a new department, billing. My duties were as follows:
-contacting customers in regards to their billing queries (refund requests, invoice requests, general questions);
-customer retention;
-keeping up with a monthly retention quota.
After successfully sustaining my responsibilities for a year and a half I was offered a full day position as an English QA engineer. My main task was listening to agents' calls, reading their e-mails and chats. The point of this was to identify flaws agents might have had with their English, point them out and make sure agents correct them in the future. Other tasks included conducting an English speaking club, hosting English movie nights and sometimes giving English lessons. This is a position I kept for more than a year and a half. 
This was the only job that I have had. In December 2017 I received a Pearson test of English general certificate. I passed the test with merit and confirmed my English C1 level.
I expect:
-a friendly environment;
-to support a product of quality;
-flexible hours;
-a chance to learn something useful.