Position: Customer Success Operations Lead
Category: Sales
English level: upper
Years of experience: 5


Experience and key achievements:
* Developed strategies, programs, and plans for the CS team for business growth and profitability
* Developed models to identify at-risk clients and worked on playbooks for CSMs
* Driven customer retention though tracking leading sales indicators and analyzing them to provide actionable insights to CS leadership
* Created, maintained, and evolved comprehensive Customer Success enablement programs
* Optimized existing and established necessary operational infrastructure for efficient and value-driven customer success organization