Position: Service Manager/ Account Manager/ Project Coordinator/Sales
Category: Support
English level: fluent
Years of experience: 11

I am proud of that with no experience in people management I managed to build a highly performed team.
For the last 6 years I've been working at PLS Logistics Services
As a team lead I work with UA/US teams and the customers.
Create guidelines and coach new members of our team. Work closely with US colleagues in order to predict future workflow for the team. 
Constantly communicate with the customers to understand their needs, looking for solutions and adjust team's performance accordingly. Make short presentations and training to new partners. Prepare weekly and monthly reports for US management.
Have an experience managing a team of 5-15 members.

Before PLS Logistics Services I worked as sales representative  at Ukraine international Airlines.
One of the the main goals of a sales manager  was to work with travel agencies, attract new corporate clients and meet our sales plan. I organized different activities in order to promote company in the region. Together with a marketing team coordinated promotional campaigns to identify new customers and clients. Worked with a city council and promoted Lviv as a tourist destination. Made presentations about the company to potential corporate clients and new travel agencies. Organized different activities for agents.
I am looking for new interesting projects, preferably in a small company with clear KPI and minimum bureaucracy.