Position: Sales Manager
Category: Sales
English level: fluent
Years of experience: 2

QA Manual (IoT) / Junior Project Manager 
"Ezlo Innovation"
-Building and Managing the Workflow of a Team of 13 people.
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Account Manager
"NoLimit Germany"
-Organization of Meetings of Representatives of the International Concern "BASF Germany".
-Maintaining, Visiting, and Analytics of the Company's Construction Sites.
-Creation of the Official Website of the Company from 0.
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Call Center Operator
"Holsen Life"
-3rd place in the "TOP 5 managers in the company".
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Certificate of Attendance & Completion, B2-Intermediate 2*
"The Language Academy" (TLA)
Issued Mar 2014 · No Expiration Date
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First Certificate in English
(FCE)
University of Cambridge
Issued May 2016 · No Expiration Date
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English Language Testing System (IELTS)
University of Cambridge
Issued Dec 2018· Expired Dec 2020·
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Programming Fundamentals Course
Source IT
Issued Jul 2019 · No Expiration Date
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Course IT Recruiting and HR management
Source IT
Issued Aug 2019 · No Expiration Date
Customer Support Representative
Natural Links
Full-cycle SEO agency

-Chat assistance and consultation. (TG, Mail, Drift, Skype, Website, side platforms)
-Order processing. (Zoho)
-Creation of TA.
-Report preparation for the client. (Excel, Zoho)


Customer Support Representative
"Revolut"
Financial technology

-Referral programs.
-Trading & Crypto.
-Chat assistance.
-Assistance on calls(taking part in BETA test).
-Creating Bug Reports -> Monitoring the process-> Adding information about fixes. (Jira, Confluence).



QA Manual (IoT) / Junior Project Manager
"Ezlo Innovation" 
IT Services and IT Consulting

-Forum Monitoring-> Communication with Clients through it-> Official Letters/Phone Calls.
-Bug Report Monitoring-> Responding-> Adding to Sprint as a   90-day implementation task. (Jira).
-Database Maintenance(Airtable).
-Organizing, Reporting, Conducting Sprints and Sprint closer meetings.
-Team management and Organization of work processes.
Working with "Smart Home" systems: Vera, MIOS(beta), HomeKit, YoLink.
-Knowledge of Networks: Z-Wave, ZigBee,2GIG, Wi-Fi, Tuya ZigBee.
-Testing different brands of smart devices with such a connection system.
-Good understanding of QA methodologies & practices.
-Ensuring minimization of testing risks in pre-release terms.
-Creating a checklist and Pulling logs from the device(Sniffer).
-Experience in testing WEB apps and manual testing of mobile applications.



Technical Translation
"Ezlo Innovation" 
IT Services and IT Consulting

-Translation of documentation from Ukrainian or Russian to English.



Warehouse Manager
"AZR South" Kharkiv, Ukraine
Service Station Network and Online Spare Parts Store

-Warehouse accounting, system analysis, and optimization.
-Packaging, Shipping, and working with Logistics.



Account Manager
"NoLimit Germany" 
Building Chemistry

-Organization of detailed presentations for new partners of the company.
-Negotiating with potential and current partners.
-Calculation of the cost of the service.
-Visits to construction sites.
-Developing a website for a company.


Account Manager
"RENK" 
Furniture Fittings

-Communication with customers.
-Order processing.
-Work with the warehouse.
-Preparation of reports.
Maintaining a customer database.