Position: IT support engineer L1, L2
Category: Support
English level: fluent
Years of experience: 3


Itera - Makes a difference (Kyiv) Information Technology Support (April 2019 – June 2023)
Full-time (OSSUR project - Iceland) Full-time

Worked with: Windows Server, Azure, AD, Exchange 365, Power BI, Navision, Dynamics,
jira, it documentation for newcomers, knowledge transfer for newcomers

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TMF Group (Kyiv) System administrator (March 2017 – April 2019) Full-time

Worked with: Windows server; MS Exchange; Exchange 365; Active directory; Dell PowerVault;
Asterisk PBX, Jira; ISO27001; ISAE 3402;
• IT documentation and userguides for local users and customers
• MS Data Protection Manager administration, Back-ups on tapes via Dell PowerVault
• Citrix administration and local users support
• Exchange 365 administration

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ALITOS-GROUP (Israel) System administrator (March 2017 – April 2019) Full-time

- Supporting and instructing more than 500 employees worldwide
- Setup and administration of Windows workstations
- Server administration (Windows 2012r2, AD, DNS, DHCP)
- VOIP PBX experience (asterisk, SIP trunks, POE phones, IVR)
- Provided Office 365 end-user support and encourage user adoption.
- Headed a team of helpdesk supports and IT dept. In Ukraine
- Developing and managing CRM systems for the company.

OBJECTIVE

Seeking job in dynamic company for increasing professional qualities and to
contribute to the company.


SUMMARY

My entire career is spent in IT support roles of slightly different kinds, working as part of international teams from day one. I make a point of establishing a good relationship with the customers, finding compromises where needed, to be able to deliver a high level of service to them.

My approach is to work hard, think critical, be calm and not crack under pressure, pay attention to details, talk to people and actually hear what they say, thus getting to know what they need and what can be improved.
I feel comfortable working in multitasking environment and prioritizing tasks to achieve an optimal outcome. I learn quickly and constantly look for opportunities to learn some more.

Currently I'm looking for a position as IT technology support engineer