Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 7

Had several succesfull deals with Turkish Airlines. I have organized optimal ACHT level for American anf European time zone
- Had experience in working with customers from all over the world. - Have rich communication skills, since I had an experience in Customer Support role for more then 5 years.
- Customer service and compliance with company standards in order to maximize clients satisfaction and departmental profit
- To ensure that all requests from clients are made possible and are followed  up on


The responsibilities were:
- Creating meetings and discussing KPI with the team;
- Discussing the workflows and assisting with technical documentation;
- Had a communication with our business partner, checked requirements, discussed current work, shared ideas;
- Analyzed current workaround


Was a team leader of a small group of people (<20), preparing meetings with clients on weekly basis and had close communication.

Was a success support manager in Beijing, China, in International company.  Was dealing with English speaking market clients for almost 2 years. Guiding international projects. Client also mentioned that the level of communication was increased, so we had more time to discuss possible ways of improving the workflow,  

I also had a success communicating with managers from different departments.

Have a rich experience with communicating to international costumers from all over the world.
No night shifts;
Medical insurance;