Position: Customer Support
Category: Support
English level: upper
Years of experience: 5


I have been working as a Customer Support Specialist in Poluco LLC (Mellanni Fine Linens) | (Apr 2019 - Nov 2022) USA(remote), Kyiv, Ukraine. 
Providing assistance to English speaking customers by chat, emails, voicemails.
Cooperating with Amazon, eBay, Shopify, Walmart and other marketplaces.
Monitoring orders via ShipStation (Cooperated with USPS, UPS, FedEx, Swiship)
Processing feedbacks and reviews
Handling refunds, replacements process
Performing additional customer support tasks initiated by management (Review categorization, Tracking checker)
Working via Zendesk