Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 6

Achieved the prestigious "Agent of the Month" award for consistently delivering outstanding sales performance and demonstrating a strong commitment to customer service excellence.
Provided mentorship and guidance to new employees, enabling them to succeed in their roles and contribute to team success.
Successfully closed sales with challenging customers, including a memorable experience with a customer who had a dog (ask me for more details!).
Consistently exceeded Key Performance Indicators (KPIs), demonstrating exceptional sales performance and contributing to revenue growth.
Received a job offer from a customer after leaving one of my previous positions, highlighting the positive impression and strong working relationship established during our interactions.
April 2022 - May 2023 
Customer Success Manager 

- Fostered robust relationships with clients to ensure satisfaction and maximize product value.
- Proactively engaged with customers, addressing their concerns and needs to drive success.
- Collaborated closely with the sales team to enhance customer retention and identify upselling opportunities.
- Facilitated product demonstrations and training sessions, enabling clients to fully utilize the platform.
- Analyzed customer data and usage patterns to identify improvement areas and provide actionable insights.
- Collaborated cross-functionally with the product development and technical teams to address customer issues and enhance product features.
- Consistently met or exceeded customer retention and expansion targets through strategic account planning and effective relationship management.



April 2021 - February 2022 
Key Account Manager 

- Sell SaaS subscriptions to inbound and outbound leads 
- Conduct demos and onboard new customers 
- Provide customer support 
- Upsells 


2018-2021 
Business Development / Channel Manager 

- Communicating with customers, making outbound calls to potential customers, and following up on 
leads 
- Keeping up with product and service information and updates 
- Conducting product demos and webinars 
- Developing new business 
- Maintaining relationships with current partners and distributors 


Sales Agent 
2017-2018

- Specialized in selling Business Class tickets to luxury segment clients, specifically American customers.
- Successfully handled demanding and meticulous customers, effectively managing their expectations and delivering high customer satisfaction.
- Managed short sales cycles proficiently, closing complex deals swiftly and efficiently.
- Consistently achieved and exceeded sales KPIs, driving revenue growth for the company.
Expectations:

Professional growth and development
Collaborative and supportive environment
Customer-focused role
Challenging and dynamic work
Work-life balance
Avoid:

Lack of growth opportunities
Toxic work culture
Monotonous routine
Lack of work-life balance
By considering these expectations and avoiding unfavorable conditions, I aim to find a fulfilling and rewarding job.