Position: Customer Support
Category: Support
English level: upper
Years of experience: 1


Pinata Farms | April 2021 - May 2022
Worked as a video editor/customer support in a product company.
Responsibilities:
- Video editing (with an internal tool);
- Moderating chats with users and answering users ' questions about how the app works;
- Moderating the app's content according to the app's guidelines;
- Searching for content and analyzing trends that would be interesting for users;
- Writing tags for videos and sorting videos according to a specific categories; 
- Writing descriptions of categories;
- Giving feedback on the app's performance and reporting bugs;
- Transferring users' complaints to development team;
In addition, worked as a manager for other editors from my team.