Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 1

Company ™ Gracija (2008-2022)
Position Project manager | Digital Marketing Director at TM Gracija

Achievements: 

- created and implemented digital marketing strategy that included the customers digital journey from customer acquisition to purchase;
- conducted competitors analysis; 
- created company’s business pages on social networks and boosted the number of subscribers (Instagram from 0 to 10000, FB from 0 to 18000);
- created content for social media channels;
- promoted company’s pages in social social networks, including posting, advertising, organizing photography, writing content;
- built and set up the sales system;
- created sales scripts for managers, including call scripts and email templates;
- created promotions for products and brand;
- developed a technical specification requirements for the development of the e-commerce online store;
- selected a contractor and a SaaS platform for the implementation of the e-commerce online store;
- prepared content and launched the e-commerce online store;
- implemented integrations with auxiliary services for the e-commerce online store;
- implemented a CRM system to automate the working process with clients both for  the e-commerce online store and for the offline store.

Completed cources:
Project Management School (Certificate with Honor) - Epam Systems - December, 2022
Project manager | 10.0 - Genius.space - July, 2022
Interaction with developers - Skillsetter.io - June, 2022
Project Management - Skillsetter.io - May, 2022
Company ™ Gracija (2008-2022)
Position Project manager | Digital Marketing Director at TM Gracija (grace-atelie.com)

Responsibilities:

- сontrol and distribute the budget;
- develop the marketing strategy;
- organize and control the team work;
- coordinate the digital activities of the company;
- develop social media strategy;
- analyze and optimize assortment, pricing and promotional strategy;
- coordinate photo and video content creation;
- recruit and train staff (sales managers).

Company Glowhost.com (2009-2013)
Position Customer support | Billing specialist | Sales consultant 

Responsibilities: 

- provided support to customers;
- recommended solutions to general problems, questions and inquiries encountered by users;
- verified and processed pending orders;
- assisted with invoicing;
- handled customer payment issues/billing needs;
- responded to billing tickets, live chats, and phone calls;
- consulted new and existing customers regarding webhosting plans and helped them to choose the correct solution for their needs.

Company ™ Hostony.com, Fastnext.com (2006-2008)
Position Support Team Lead | Technical support Supervisor

Responsibilities: 

- managed and monitored staff attendance;
- set tasks and controlled their implementation;
- looked for and interviewed potential candidates;
- was responsible for overseeing the day-to-day operations of the support team;
- prioritized important tasks and ensured they get done first;
- monitored and analyzed the operations (responses, phone calls) of the support team; 
- provided instructions and shared knowledge and experience with new team members;
- was responsible for finding solutions and services which can help to optimize and improve the support department performance; 
- worked with problematic customers and answered abusive messages from them; 
- was responsible for improving the quality of the provided service and customer communications.

Company ™ Hostony.com, Fastnext.com (2003-2006)
Position Customer support

Responsibilities: 

- worked in customer service support (live communication with foreign customers);
- worked in the technical support team (communication with customers via email, ticket; system, live chat, live phone calls. 
- set up customers’ accounts, solved customers’ issues, administration of Linux and Windows servers);
- worked with Cpanel/WHM on Linux servers and Windows OS on Windows server.
I'm looking for a job of Project Manager in IT company.

Have 5 years of experience working at a webhosting company as a technical support manager and then as a supervisor and technical support team lead. 

For the last 10 years have been an entrepreneur, project manager, and head of digital marketing. 

Launched from scratch an online store for the Ukrainian brand of medical scrubs production and developed it into a profitable sales channel. 

Currently, I have been leading a team of 35 employees for over 2 years. 

Skills:

- team building, problem solving and conflict resolution;
- ability to understand business needs;
- strong verbal and written ability to communicate with clients and staff.

I'm hardworking, self-motivated, adaptable and a team player.