Position: Customer support specialist
Category: Support
English level: upper
Years of experience: 2


Service Manager
Ekson Oil | 2021 - 2022
Oversee and guide all activities of the Service team
Coordinate SLA creations (through Interaction with the business team)
Ensure team follows best practices and maintain service level agreements
Monitors department issues and client complaints

Corporate Trainer
Glusco Ukraine | 2019 - 2021
Identification of the needs of the training, development of plans for the training program, their promotion
Creation of trainings / courses for the development of professional skills
Conducting internal initial visits: classroom and online trainings

Subject Matter Expert 
MobiChord | 2018 - 2019
Applying subject expertise in evaluating business operations and processes
Identifying areas where technical solutions would improve business performance
Consulting across business operations, providing mentorship, and contributing specialized knowledge
Recommending technical solutions and determining software development requirements

Customer Support Specialist
Ring | 2016 - 2018
Answering 20 - 30 calls per day
Communicating with customers through various channels (phone, live chat, tickets submitted in our online portal)
Completing customer submitted tickets in a timely manner in our cloud-based mobility software (Minimum 400)
Personal ownership of calls from start to resolution