Position: Business intelligence.Billing manager. Risk Manager
Category: Other
English level: fluent
Years of experience: 7

ACCOMPLISHMENTS
As Risk TL I am successfully managing a team of 10 people responsible for all fraud and chargeback related issues. Participated in creating official risk policy and compliance check procedures from a risk perspective. Throughout the years I have been developing various workflows and procedures to ensure an increase in team performance in a constantly changing environment.
Due to the successful managing of various risk team activities as a leader, perfect knowledge of the products (PSP, antifraud system, wallet) and company structure I was assigned to develop a support department. The challenge was to create a functional department from scratch to handle client’s requests and to unload tech, product, sales, and compliance teams. As a result, I have covered all related tasks: hiring staff, developing a flow for two-level support and SLA requirements, managing CRM workflow, creating automation and Help Center to decrease manual replies.
Skills:
Card processing and​ ​payment system knowledge
Fraud and risk management
Team management
CRM, Jira, Confluence
Basic statistic and Tableau knowledge, analytics Knowledge of SDLC methodologies and frameworks essentials
Basic knowledge of compliance and account management
English - advanced
Card processing and​ ​payment system knowledge
Fraud and risk management
Team management
CRM, Jira, Confluence
Basic statistic knowledge, SQL, analytics
Tableau, Python
Knowledge of SDLC methodologies and frameworks essentials
Basic knowledge of compliance and account management
English - advanced

Risk:
 Analyzing and examining traffic behavior in terms of chargeback and fraud performance, and optimizing of merchants conversion
 Communicating with acquirers and partners in regards to risk and transaction processing issues
 Monitoring traffic of existing clients’ risk issues and consulting them in terms of preventive and mitigation measures
 Investigating the risks with any new clients Support:
 Creating a workflow for handling and escalating various client’s requests concerning billing problems, conversion analyses, chargeback and fraud issues, statement reports, etc.
 Creating reply strategies for the pre-sales and pre-compliance check of potential clients
 Close work with product and integration team to ensure proper product work, bug fix, participation in products improvement
 Presenting product features and back-office to new clients
 Developing KPI, QA, SLA requirements for a support team
 Managing CRM and creating sufficient Help Center
Interesting challenging position. I am looking for the new opportunities and different experience