Position: b2b/ Tech SME
Category: Support
English level: upper
Years of experience: 2.5

- good knowledge of JIRA and other tools. (Braze, Amplitude, b2b portal, Google Play console, Auth0)
- I'm adapted at handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Familiar with CRM systems and practices
- able to multi-task, prioritize, and manage time effectively
12/10/2018–08/01/2019 Customer support manager ( English, German)
Support Lab., Lutsk (Ukraine)
- Respond to customer service issues in a timely manner ( via chat, e-mail, calls);
- Providing help to customers using our organisation's services;
- Creating and writing letters to our customers.

01/06/2018–30/08/2018 Front Desk Receptionist
Gudow (Germany)
- Welcome and greet guests;
- Answer and direct incoming calls, inform guests of hotel rates and services; ( English, German via
phone, e-mail)
- Make and confirm reservations for guests, register and check guests in, verify guest's payment
method;
- Fill in the full inf. in System of hotel about guests;
- Close guest accounts and check guests out;
- Maintain a neat and orderly front desk and reception area.

25/09/2017–10/10/2018 English tutor for children
freelancer, Lutsk (Ukraine)
- Tutored students in English who were behind at school to help them catch up;
- Conducted educational assessments and identified educational needs;
- Designed and develop individualized tutoring strategies for student skills levels;
- Tutored students in grammar, spelling, punctuation, paragraph writing and essay writing skills.

01/06/2017–28/08/2017 Barista; Sales and marketing department manager
Raststätte Lüneburger Heide West, Brunautal (Germany)
- Prepare hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas;
- Clean service or seating areas;
- Responsibility for processing cash and card payments;
- Maintain communication in German and English with guests.

09/11/2020 - 03/02/2021 Sales Manager (financial market, German desk) 
Lviv
- Acquisition of skills in the CPM system
- Identifying customer needs and working on objections
- the presentation of product
- Understanding of customer interest
- Conducting conversations in German

04/2021 - 2023 B2B/tech SME 
Headspace project
- providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues.  
- maintain Jira, including creating Jira tickets due to bugs/any tech issues, and direct communications with the engineering team.
- processing of b2b requests
- Good attitude
- exciting project
- career growth