Position: Account / Project Manager
Category: Sales
English level: fluent
Years of experience: 5


07/2022 - present time - Account Manager at Sparkybit (Germany)

Key responsibilities:
• Building and maintaining strong, long-lasting customer relationships 
• Resolving complaints and preventing potential issues 
• Carrying out client satisfaction surveys and reviews 
• Engage in consistent customer meetings to positively impact client loyalty and revenue growth 
• Managing existing accounts, solving business and technical issues in collaboration with the team


01/2022 – 06/2022 – Account Manager at DevPals AB (Sweden)

Key responsibilities:
• Communication with clients and ensuring customer success and satisfaction
• Develop trusted advisor relationships with key accounts 
• Assistance with challenging client requests or issue escalations 
• Ensure the timely and successful delivery of solutions according to customer needs
• Assistance in lead generation on Upwork


11/2017 - 09/2021 – Business Sales Manager at North-wine (Denmark)
    
Key responsibilities:
• search for new key customers 
• calls to potential clients to introduce our website assistance in controlling the product range and its display on the website 
• correspondence with existing customers to determine their needs and find suitable products for them 
• assistance in working on a database of the products, pricing management and wine market monitoring


10/2016 – 11/2017 – Head of Logistics at Gold.ua (Ukraine)

Key responsibilities:
• control of delivery at all stages as well as control of receivables over all branches of the company
• making complaints to get compensation when the order was lost or damaged
• settlement of disputes with customers in case of problems with the timely delivery of goods