Position: KYC/Payment Manager
Category: Support
English level: fluent
Years of experience: 4


KYC/PAYMENT Analyst/Team Leader

As an Analyst:

Handling and verifying KYC documents Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
Following up any payment-related issues or customer queries proactively
Processing incoming and outgoing customer payments Undertaking necessary administration work
Team lead:
Training team members, setting strategy and monitoring progress towards goals
Overseeing all activities within a team
Deciding how to approach tasks and develop a plan to accomplish them Determining the goals that members will work toward
Doing regular performance evaluation

Customer Support Representative
Handled a high volume of customer inquiries via email andl ivechat, resolving issues promptly and ensuring customer satisfaction.
• Maintained accurate records of customer interactions and transactions in the CRM system.
• Assisted customers with technical support, product knowledge, and troubleshooting assistance.
• Suggested workflow improvements that would benefit regular business operations.
Head of Reception, DREAM Hostel Zahid

• Managed and lead the reception team, such as organized the hiring process, trained the newcomers and assisted with any further queries.
• Supervised the operation process of reception staff.
• Welcomed and checked-in/checked-out guests, kept the record in CRM and
accepted the payments in an error-free manner.
• Dealt with the problematic situations and guest to insure the beneficial
outcome for the both sides.
• Created the reports for General Manager and Head Office.