Position: Team Lead Customer Support
Category: Support
English level: upper
Years of experience: 4


Team Lead Customer Support
July 2020 - March 2022 

Develops and provides trading software 
My job was to process all incoming requests from our clients, work with other teams (Dev, Qa Project, Marketing), improve and add existing processes within the company, lead clients from onboarding to release, and further support it on all issues: new functionality, questions on the transfer of trading platforms, API integration of additional c2c, PSP, as well as the creation of new tunnels for the marketing department and its further support.


Project Coordinator and Implementation Specialist
Feb 2020 - Jul 2020

My job consisted of accepting new support cases and processing them, solving the tasks that the client set to optimize the document flow processes in the company, maintaining constant communication with the client, and consulting on our product.

Senior Technical Support Engineer
Mar 2019 - Dec 2019


My job is to troubleshoot software problems and quickly provide a solution
Enstech is a product company that develops software for managing and administering computer clubs.
The product was updated very quickly and it was always fun)
It was here that I acquired a lot of soft and hard skills, which improved me in finding information and in the shortest possible time fixing any problem that a client may have.
I will love to work in a modest, professional environment, with good team development and good compensation for my efforts.