Position: IT Support Engineer
Category: Sysadmin
English level: fluent
Years of experience: 8

Filled Netbox map from scratch all by myself
I was working 7 years in Renome (ISP) Ukraine, Odesa, 4 years as Customer Support, then 3 years as System Administrator and 2 of them as Customer support same time. Most of my tusk were connected with solving customer issues, monitoring, supporting and deploying equipment (network switches like Dell, HP), monitoring logs and graphs, adjusting configuration of network equipment for better performance, working as a point of contact for customers and maintenance, helping to solve all possible issues onsite. I am currently working in Polonez, Ireland, Dublin, for 9 months as IT Support Engineer where my task mostly are to support local infrastructure in stores and head office,  solving issues with access to Active directiry, gmail accounts as well as setting up all neaded for work software (Office365 and etc), prepearing accounts and workplaces for new employees, supporting and monitoring Mikrotik switches and access points, making WiFi surveys on premises using Ekahau survey kit and software, helping to prepare new stores from IT Department by patching cables and setting up IT equipment (printers, PCs, Voip phones etc), helping staff to solve or escalate issues with tills, scales and CnP, providing neccessary information to my covorcers about my workflow via Jira and sharing my knowledges via Confluence, maintaining Netbox project to make network structure more clear and organised.
I am currently looking for part time job (evening hours or weekend) in customer support via chat of phonecalls. I don't have valid driver license (only learner for now). I am not willing to work in dating platforms or anything ralated to or borderline scamming.