Position: Senior Jira Administrator
Category: Sysadmin
English level: upper
Years of experience: 5

Contributed to the corporate wiki on using JIRA and Confluence, shared howtos and best practices, participated in tools usage policies development.
L2 support for the agile and collaboration tools:
Provided daily support for the L2 incidents raised by developers and escalated by L1 team.
Provided L1 team with guidance using wiki and follow up analysis.
Contributed to the corporate wiki on using JIRA and Confluence, shared howtos and best practices, participated in tools usage policies development.
Helped to design and implement versatile JIRA worklows, online reports using Confluence.
Played key role in the migration of multiple DevOps projects between JIRA servers and provided support for JIRA to Jenkins integration.
Became SME in JIRA project onboardings and migrations.
Developed an alternative archival solution for the JIRA projects.

As RM:
Hiring and assesment activities;
Performance planning and evaluation;
Team motivation monitoring and development;
Management of time-reporting, workload plannning, tasks distribution and deligation, vacation planning;
Regular 1-1 with subordinates on specific delivery, performance, personal cases; 

Tools:
JIRA
Confluence
Agile Central
Jenkins 

Technologies:
ServiceNow as a change and incident management tool
groovy sripting language
bash, python scripting