Position: Head of R&D/ Delivery Lead/ Product Lead/ Head of Development
Category: Lead
English level: upper
Years of experience: 7

Aug 2019 - Dec 2019
• Designed the vision and strategy of digital channel development.
• Led and manage digital channels development teams (AI Chatbot, Outbound Email, Push, SMS, USSD).
• Built business and financial models for new products and features.
• Designed and implemented innovative growth hacks (smart offering on the website based on user identification and customer journey on other digital channels).
• Built end-to-end omnichannel analytics in collaboration with the product analytics team.
• Improved Customer Journey based on customer research to boost customer satisfaction index.


Mar 2018 - Jul 2019
• Designed the vision and strategy of digital channel development and SMM strategy.
• Led and managed digital channels and platforms development teams (AI Chatbot, Community, Online Chat, SMS).
• Led and managed social media team and growth agency.
• Managed and developed a corporate social network 'Workplace' by Meta.
• Built business and financial models for new products and features.

Oct 2016 - Feb 2018
• Designed the channel development strategy for three years. 
• Created the digital support in telco company from scratch. Launched the newest communication channels.
• Managed and developed the AI Chatbot.
• Launched the omnichannel platform for customer support across key digital channels: email, chat, chatbot, messengers, and social.
• Launched the first Ukrainian telco brand-based forum 'Community'.
• Launched the first Ukrainian chatbot in Facebook Messenger.

Jan 2014 - Sep 2016 
• Launched and developed the first Ukrainian AI chatbot.
• Managed and developed an online chat platform.
• Manage the online chat support team.
Digital Leader with high experience in product development, strategy, technologies, and digital marketing. The main area it's the development of new technology streams and products. Digital advising and researching.

Head of Emerging Technology (R&D)
Dec 2019 - Present
• Design the vision and strategy of technology development which was successfully confirmed by the board of stakeholders.
• Discover emerging technologies and scaling.
• Manage development teams: Machine Vision (Computer Vision and OCR), Intelligent Virtual Assistants (NLP, Voice Recognition), Robotic Process Automation.
• Robotic Process Automation: implemented a technology stream based on Blue Prism and Power Automate.
• Develop Computer Vision solutions based on detection, segmentation, and tracking for metallurgical business.
• Build OCR (Optical character recognition) expertise and develop a system for recognizing scan copies of documents and moving unstructured content into structured.
• Intelligent Virtual Assistants: develop chatbot assistance and solutions based on text classification using NLP technology. 
• Moved 30% of prototypes to the product development phase.
• Effectively managed up to 15 people in the team.