Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 3

For 3 years of work I achieved success in working with “hard clients”, participated in answering questions about refunds \ chargebacks. Achieved a high level of multitasking, got better understanding of the processes of creating, maintaining and testing software. In terms of technical skills, I mastered AMO CRM, Liveagent (chat platform), Word, Trello. At the basic level I know Excel, Photoshop. Always tend to learn something new as the knowledge and implementation of it on practice is a moving force in the world.
The job was connected with providing assistance to the clients all over the world via online chat (used Liveagent platform)\email\via phone call. I did help out people with issues with the software and services that the company provided, purchase\order issues, performed simple manual test tasks and wrote bug reports if such was found during the tests. Currently looking for a job, seek to achieve new skills and knowledge in the software\web testing (QA) I learn HTML by myself, plan to start learning CSS+ Javascript in the future.
Don't want to have to deal with night shifts at all