Position: Sales Manager, lead generation
Category: Sales
English level: fluent
Years of experience: 0


Intent Solution Group
•	Running online conferences 
•	Providing clients with  high quality livestreams (based on Knovio and OBS program)
•	Respond enthusiastically to customer chats, calls and emails;
•	Provide solutions and feedback to customer service questions and concerns;
•	Communicate with the rest of the team on any frequent customer concerns;
•	Take over of running  English Speaking club inhouse of company 







Senior guest services officer
12.2019 -  04.2020
Royal Caribbean International, MIAMI (tourism)
- Answering to the phone calls and assist guests in their concerns.
- Taking feedbacks and attempt to prevent customer displeasure.
- Problem solving.
- Complete guest check-in
- Listening and extends assistance in order to resolve all customers concerns and issues.
- Enhances department and company reputation.
- Operation basic office equipment, incl tel, e-mail, Microsoft office tools.
Waitress
 03.2019  -  11.2019
Royal Carribean, Miami (tourism)
-Providing excellent hospitality service.
-Serving food and beverages to customers.
- Being in charge of setting the tables, obtaining and arranging linen,
silverware, china and glassware.
- Being in charge of all food and service related issues within work station and serves passengers according to the highest standards set by the cruise line
Guest relation
 06.2017 -  10.2017 
Vogue hotel, Bodrum (tourism)
- Welcoming guests in a friendly and professional way.
- Addressing and escalating customer complaints.
- Providing information about facilities, programs and other services
- Selling a hotel product
Sales manager in not relative posotions to IT industry