Position: Customer support
Category: Support
English level: upper
Years of experience: 1

Dealing with objections to improve quality of service.
In the conditions of multitasking and heavy workload, I was able to cope with complex cases and tasks, and I was also able to improve the quality of customer service, so I am ready to share this with you.
In this position, I was deeply immersed in Zendesk, Freshchat, CRM, Confluence, Outlook and I had high KPI
Hi! I started my career as Sales manager SMM service.
My task was to accept calls and provide information about services. To analyze sales and create a new plan to improve the quality of the consultation.

Second experience I got in the Gambling as Customer support specialist. My task was communicated in chats, maintain a friendly atmosphere with colleagues, and especially with clients. 
Working with the customer database.
Resolve technical difficulties or forward a problem request to the appropriate department if I do not have the technical ability to resolve it.