Position: Customer service
Category: Support
English level: intermediate
Years of experience: 5


May 2017 - May 2020
Air ticket reservation engineer
Tell2Tell, Dnipro
Booking and changing UIA airline tickets, selling the company's services, providing assistance to passengers. Senior line, chat and mail operator, quality control, agent assistance.


Oct 2020 - Jul 2021

Customer support
SkyUp airline, Kyiv
Processing passenger inquiries, making corrections to reservations, informing (calls/e-mail) passengers about changes and cancellations in the schedule, selling additional services.
   Aug 2021 - temp. time
Customer service manager
Flowers.ua, Dnipro
Communication with customers by phone, chat and correspondence. Sale of the company's products. Quick help in solving the problems of customers, florists, logisticians, couriers. Dealing with customer complaints and finding a profitable solution for both the company and the customer.