Position: Technical Support
Category: Support
English level: upper
Years of experience: 3


• Providing first-level support to all PayAttitude end-users at Bank branches and Agent locations. Providing second-level support to all customers’ complaints and issues with the best possible resolution feedback time. Demonstrate PayAttitude solution with partner banks. Development of user and operations documentation of new solutions and projects. Monitoring and troubleshooting of transactions to ensure utmost processing. Second-level support to all customers related issues on PayAttitude. Proper guidance to the time in the resolving of issues

• Perform SQL queries to determine behaviours in the service that may generate possible improvements to the product. Carry out extensive product tests to make sure the UX meets all quality standards. Interact with third parties to visualize new business opportunities and product integrations

• Firsthand detection of issues across the USSD, Mobile, ATM and POS channels and take appropriate resolution steps

• Provide support to the NCTO Administration

• Handle reporting analysis of how debit and credit transactions are being made, testing and deployment of new and/or updated application to the PlayStore and IOS store

• Responsible for monitoring all Payattitude production platforms, performance reporting and analysis