Position: Customer Success Team Lead
Category: Support
English level: fluent
Years of experience: 3

- Helped to increase the number of happy clients of graphic and web design services by 250%
- Helped to increase the clients’ loyalty to 85%
- Decreased the level of staff turnover
- Have built a strong team and expanded the staff by 50%
- Launched the second shift of designers
- Reworked the KPI system for the team
I am a devoted Design Team Lead with a 3-year hands-on Customer Success experience looking for a Customer Success Team Lead position.

Currently, I oversee a team of 10 people at a product company. My responsibilities also include the duties of a CS Manager in the European time zone. All in all, I have been in two Customer Success teams supporting clients of two product companies. The Proficient level of English is certified by Cambridge University. 

Being experienced in establishing strong long-lasting relations with clients and assisting the design production team to arrange their work in the most productive way, I have become not only an efficient mediator between clients and the design team but also a leader for the designers. 

Client-centred, result-driven, and responsible. Have a firm belief that any trouble can become a challenge. Moreover, there’s always a way to find a win-win solution.
A dynamic working environment. A possibility to build a powerful team and lead them to our common success. I'd like to become an asset to a company that shares the same values of trust, the highest quality level of everything we do, and a great attitude to work.