Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 2.5


As a Customer Support Specialist with WorkTime, I had the privilege of contributing to the company's success from September 2020 until February 2023. During this tenure, I demonstrated expertise in providing technical and customer support via a variety of channels, including email, chat, Skype, Team Viewer, and the ticket system. Additionally, I actively participated in software testing (QA), writing FAQs and manuals, and other technical writing endeavors.

Throughout my time with WorkTime, I utilized various tools and technologies to streamline my work, including CRM, VMware, Firebird, PostgreSQL Tools, and Jira. Collaborating closely with both the development and marketing teams, I worked tirelessly to ensure that the organization was able to deliver the best possible experience for its customers.

As a Customer Support Specialist, my primary role was to provide high-quality customer support and help clients troubleshoot and resolve technical issues. Additionally, I contributed to testing new features for the software, preparing documentation, and assisting in gathering customer feedback to continually improve the product.

During my tenure at WorkTime, I developed a wealth of experience in managing customer relationships, resolving technical issues, and leveraging various tools and technologies to streamline my work. These experiences have proven invaluable in my ongoing professional development, which is currently focused on developing my expertise in the area of software development, with an emphasis on mastering the Python programming language.