Position: Project Manager/Head of call center
Category: HR
English level: pre
Years of experience: 11


Organization of effective work of the Call-Center (Collection, Sales, Customer Service). Launch of two Call-Centers from "0".
Successful implementation of changes in debt collection strategies.
Launching and project management:
description for development (BRD), control over implementation, testing and launching for production of CRM systems.
B2C projects in Outsourcing contact center (turnkey).
Control and assessment of the quality of contact center employees.
Welcome Calls.