Position: Support Manager
Category: Support
English level: upper
Years of experience: 6

Was promoted to the Team Lead's position after a year of working and built a strong and independent team of professionals.
Showed myself as a high-skilled specialist by keeping clients happy with the results of their requests and reaching all the goals and KPIs set.
Highly motivated and goal-oriented manager with over 5 years of experience in supporting customers and managing teams in IT industry. As a Technical Support Agent, I have developed a strong skill set in customer service, investigation and troubleshooting issues, and communication. As a Support Manager, I have led and mentored teams to meet and exceed performance metrics and goals, resulting in increased customer satisfaction and retention rates.
Looking for a remote position without night shifts. Will be happy to join a technical-oriented company to provide excellent customer service to its clients.

I love working in new projects with young perspective teams of professionals. Worked both in start-ups and enterprise companies. Prefer young companies for a friendly atmosphere and easier communication.