Position: Project Manager, Scrum Master
Category: Project Manager
English level: upper
Years of experience: 0

Cambridge certificate FCE B2 (English), PSM1 (Project Scrum Master) certificate (77 points out of 80).
Have completed E5 school training such as Scrum Master Fundamentals and IT Manager's Toolkit. 
Have a broad experience in value delivery processes, public speaking, technical process organization, KPI creation, technical audits, cross-department communications, and working in an Agile company, with foreign clients and partners.
Technical Manager (May 2021 - now)
- Cross-department communications (support, designers, testers, developers, etc.);
- Communication with customers via tickets, and chats (Zendesk products);
- Filling guide with tech. articles, maintain the relevance of existing;
- Onboarding and regular training for other employees. 
- Creating and implementing new workflows and strategies. 
- Interaction with MySql, Youtrack, Notion, HelpJuice, CRM, Excel, Google tools, Worksection(Kanban), etc.

Technical Support Engineer (August 2020 - May 2021)
- Communication with customers via tickets, and chats (Zendesk products);
- Filling guide with tech. articles, maintain the relevance of existing; 
- Writing technical specifications for the development/monitoring the implementation of technical specifications;
- Interaction with MySql, Youtrack, CRM, Excel, Google tools, Worksection(Kanban), etc.
I am interested in developing my skills in Project Management, Agile, and Scrum.