Position: Junior QA Engineer
Category: QA
English level: intermediate
Years of experience: 7

Working at ETS International GmbH, developed and provided a training system (manual, video and FAQ) for new
agents, which signi?cantly reduced the load on the technical support department, allowed to provide better support,
and also accelerate the process of introducing new agents into the system.
By working as a Technical Support and Business Development Manager, I learned how to understand the essence of
the issues quickly, be responsible, as well as work in multitasking and stress. Also I helped to adjust and correct the
whole process of processing mail correspondence and automate it.

After 6 months of working in Senturia Express received an Award for high achievements in work.
ETS International GmbH, Technical Support Manager, Nov 2018 ~ Aug 2019
- implementation and technical support for the new agents;
- writing bug reports (in Jira);
- performing re-testing after the bug fxing;
- construction of business pricing rules for the airline tickets searches;
- analysis of claims and the investigation of each case.

Netpeak Software, Business Development Manager, Jun 2018 ~ Nov 2018
- performing the demonstrations of the company's products;
- increase the volume of sales;
- processing of incoming correspondence and tasks;
- involving new customers via sending emails to the warm leads, mail analysis;
- implemented auto mailing for all categories of partners and product users.

Qmobi Inc., Account Manager, Sep 2017 ~ Jun 2018
- client management and business development;
- customer suppport, invoicing, all kind of issues, payment delays, quality drops, etc;
- research and promotion of the most profitable mobile marketing apps;
- tracking and analyze of the statistics.

Senturia Express, Tickets sales manager, Apr 2012 ~ Jul 2017
- performe the exchanges, void, corrections, issuance and refunds of the airline tickets;
- passenger consultations in travel related policies and procedures;
- elimination of errors made by the passenger in the information data;
- informing passengers about flight changes, cancellations. Search and suggestion alternative flights;
- adding and confrming passengers specifc requests.