Position: Support Specialist, Community Specialist
Category: Support
English level: upper
Years of experience: 2.5


I'm an experienced support specialist,
eager to learn, and explore new
technology, quick learner.
Interested in providing the best
user experience.  
My last job place was a game development company(mostly social casino games).


These were my main duties as a customer support specialist:
- Helping players in solving in-game and technical
issues via Helpshift
- Processing user requests within the framework of
targets (KPI)
- Investigation of in-game situations
- Collaborating with other teams in order to drive
continuous improvement of internal and external
processes


As a community specialist my main duties were:
- Tracking Facebook fan pages, replying to users in
private messages and under their posts
- Working with user reviews in Google Console, App
Store Connect
- Drafting instructions and F.A.Q.
- Staff training
- Identification of potential issues based on the activity
of players on Facebook
I definitely do not want to work in the social casino genre. I don't work night shifts.