Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 2

COURSES
Hello Space Lviv - English course for B2 level
Udemy - Brilliant Customer Service 
Udemy - Leading with generosity, impact, vibrancy, and equity
Polish language - B1
I am an enthusiastic, motivated and hardworking professional.
Working with clients for more then 3 years, I received the necessary skills to provide exceptional customer support service and ensure clients' ultimate satisfaction.

WORK EXPERIENCE

Customer Support Representative
CIKLUM/ ETORO APR 2021 - JUL 2022
Provided customer support service to the company’s clients via Online chat and E-mail Handled clients' financial inquiries (refunds, withdrawal, methods of payment)
Handled clients' trading and technical issues Worked using Help Center, Jira, Confluence. Conducted training for newcomers as the backup

Technical Customer Service Representative
CENTRALNIC AUG 2022 - PRESENT
Provided technical support to customers via Online chat and E-mail
Handled clients' inquiries relating to Domains, DNS, Registry, Transfers, Migrations
Worked using Zendesk, Jira, Confluence, Whois services.
Completed additional security awareness training