Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 2

I have broad experience in using different customer support tools and software, such as ticketing systems, knowledge bases, and team collaboration apps.                     I'm able to manage multiple tasks and prioritize them to ensure customers receive timely and exceptional service.          

QA Start-Up IT School, Kyiv, Ukraine
Quality Assurance Certification: Manual Testing
(October 2020 - January 2021)

Google Digital Workshop Certificate (February 2018 - April 2018)

I believe that my expertise and commitment will make a positive impact on the success of projects and ensure utmost customer satisfaction.
Customer Support Specialist ( Cryptocurrency Exchange Company, FinTech (NDA)                                           | 08.2022 - till now
•      Responding to customer queries in a timely and accurate way via live chats and emails;
•    Analyze customer data and improve customer experience;
•	Dealing with KYC verification flow;
•	Working with Zendesk, Confluence;
•	 Help writing articles about workflows;

With remarkable communication skills, I'm able to effectively interact with customers from different backgrounds, understand their concerns, and give them precise and clear information. I can remain calm and professional under pressure, which helps me handle difficult circumstances with grace and composure. 

E-commerce & Data analysis (Cancri Online Store)     
| 09.2021 - 08.2022
•	Carrying out all operational actions such as content management, product & site merchandising, operations and online marketing;
•	Monitoring overall site, sales, stock, product information, campaigns, content and operations daily;
•	Answer client’s questions and help resolving the issues over telephone calls/chat;
•	Managing the product listing pages with sorting options to create a better shopping experience;
•	Verifying orders, including customers’ personal information and payment details.
I love to learn, so I’m looking for a job with growth opportunities, both personal and professional.
New achievements, friendly team, interesting projects.
My preferences are:
No night shifts and no calls.
Chats and tickets are ok.