Position: Billing Specialist
Category: Support
English level: upper
Years of experience: 4


Current position - Billing Specialist (BetteMe team).

Tasks:

- Work with chats, and tickets in English language;
- Processing incoming/outbound calls and voicemails with native speakers;
- Using personal skills to retain the company's customers (ZenDesk, SolidGate, local admin panels);
- Excellent flow knowledge.

When it comes to the experience I faced:

- Handled high load without quality reduction;
- Newcomer's guidance and quick tips/assistance as a senior agent on the shifts;
- Handled hard calls with unsatisfied users transferred by team members;
- Saved high amounts of money with a high satisfaction rate as a billing representative;
- Cooperation with UX Research Department (Helped with their tasks for a few months during high load on their side);
- Multitasking (handling tickets and calls at the same time).

My current goals:

Currently looking for a position that will allow me to use my creative side, based on my previous experience. Would be glad to consider any positions which are inclined more to the internal technical side. Still, any other proposals might be considered. I am open to try something new, as I am not that salary-motivated. Rather interested in sharing my energy with a great team to be included in product/service growth.