Position: Senior Delivery Manager/ Senior Project Manager/ NOC Manager/ SRE Manager
Category: Project Manager
English level: fluent
Years of experience: 8


I have over 7 years of experience working in IT Sphere. My current position is Delivery Manager at one of the top Ukrainian IT companies , where I manage several teams responsible for product delivery and integration, Data governance, availability and continuity management of Live Services. Full operational readiness, incident, problem, scope and portfolio management, are my areas of responsibility handled on daily basis. In addition to project related activities I have set up and started coordination of Support Engineering Centre of Excellence, to ensure that all managed service deliverables are being handled according best ITIL practices cross the whole company. Staff training and procedures/processes/policies assessment of ongoing deliveries, as well as internal/external consultancy service is a part of mentioned stream. I worked as Networking Operations Centre Manager, managing focal point for network troubleshooting, software distribution and updating, management, performance monitoring, and coordination with affiliated networks. Providing the availability and continuity management services to our customers all over the world. My previous position was the Technical Support Manager, where I was providing the full technical coverage for several big enterprises covering all their technically oriented needs(Helpdesk, Server management, User management, Data security, Communication with vendors, etc.). Has successfully passed the ITIL® Foundation Certification Exam in IT Service Management. Competencies: System Administration, Technical Support, Web Security Implementation, Team Management, Staff Training and Team Coordination.