Position: Customer support
Category: Support
English level: fluent
Years of experience: 0.5

I consider leaving the office job for a freelance to be one of the big achievements. The reason is that I was not prepared to live a "free" life and was not aware of responsibilities, decision making, time management, self-encouragement and many other perks of a freelancer life.
I have extensive client communication experience. 
As a freelancer, I deal with clients' questions, requests, and occasional complaints. I learned how to be professional and treat people with respect and be calm in situations where the client is rude and inadequate. I understand the difference between "human" and stone-cold corporate language and attitude and how it can affect the course of the conversation and work.Before I started to work for myself I did not realize how miscommunication can hurt the end result. I learned about asking specific questions to uncover what the client wants and needs since the majority don't come with detailed technical tasks or briefs. I learned from my own mistakes that talking is vital for both clients and me. It can facilitate, put things in order, discipline, and sometimes act as protection when clients start to "turn the tables".I have been freelance since March 2018. Before that, I worked on international oil and gas projects as a Structural Designer for 5 years. My work involved 2D and 3D designs of engineering structures. I also have actual call center operator experience - 1 month and I am familiar with Zendesk software - I took a short training.
С игровыми проектами, казино и ставками я не работаю.