Position: Senior Product Manager (Billing | Payments)
Category: Product Manager
English level: fluent
Years of experience: 9

Achievements:
•	Built Payments Department from scratch;
•	Lead 13+ PSP to the integration stage;
•	Implemented 24/7 payment AR surveillance;
•	Took part in technical platform toolset creation;
•	Set a customer withdrawal check flow;
•	Designed a set of rules for automatic withdrawals;
•	Provided a KYC system for Risk Profile players;
•	Couched a team of 13 subordinates;
•	Implemented KPI reporting.
9+ years in Finance, Analytics
4+ years in online payments, E-commerce, Fintech, Fraud, PSP account management, Risk management, Project management

Delivering results without supervision, effective meeting deadlines. 
Passionate about payments and the product I'm working on.

PSP & Accounts Management
•	Establishing and maintaining partnerships with PSPs;
•	Supervising PSP integration, running tests;
•	Payments approved ratio monitoring, transactions routing;
•	Communication on technical issues, troubleshooting;
•	PSP accounting, reconcile, resolving account discrepancies;
•	New geo market research.

Customer Risks Management
•	Payout ratio monitoring;
•	Fraud monitoring, investigating bank fraud notifications;
•	Looking into refund requests;
•	Designing, developing and managing real-time end-to-end Player risk decision strategies while balancing customer experience, risks and rewards;
•	Working closely with Customer Support services and product managers.

Product owner of the Payments technical platform
•	Assisting with designing of the payments tech platform (payments priority logic, internal payments reporting system, etc.);
•	Testing, recommending improvements to tools and processes;
•	Working with BI and dev teams in deploying risk decision strategies, designing new product capabilities, enhancing systems.

Broad experience in processing massive data pieces and generating analytical conclusions. Skilled in preparing complex reports, charting. Able to handle complex tasks and deliver results without supervision. Committed to optimization, prefer keeping data structured and carefully checked.
I’m passionate about payments, therefore my main drives are professional growth and challenges in this field. I value working for companies who offer educational opportunities that can help me become better at what I’m doing. I also enjoy working side-by-side with developers to produce a product accurately reflecting business needs.