Position: Head of IT, CIO
Category: Other
English level: fluent
Years of experience: 11


More than 18 years in IT with 11 years of managing people and 10 years of management IT systems experience.
Started as a Helpdesk Specialist in Service Center I grew up to Head of IT in multinational IT Company.
Achievements:
-	Implemented the process of issuing and management of IT technical assets globally to provide every employee with the needed hardware so they were able to perform their tasks
-	Implemented automatic handling of business processes to decrease wait time caused by human factor failure, while providing accesses needed to the end-users
-	Performed merge of IT operations processes, IT systems, accounts of users and data while merge of three different companies into one
-	Leaded the process of ISO 27001 and 9001 certifications for the company to be more efficient and attractive to the clients
-	Leaded the process of participation in Microsoft Partner Network (MPN) for the company to save more than 120k USD per year
-	Performed a complete migration from Google Workspace to Microsoft 365 for 1500+ employees with emails, calendars and documents so that all employees work in one communication infrastructure
-	Performed merge of multiple Jira+Confluence instances into one so the full projects data landed and operated in one place
-	Developed and implemented the ITSM, Helpdesk processes and SLA for the team of 8 domestic and international Helpdesk Specialists for the support service become effective and cost efficient
-	Implemented the Single Sign-On (SSO) authorization with Microsoft 365 as an accounts provider (Azure AD) to standardize and simplify the process of end-users accounts management
-	Implemented the Password Management System as a part of Business Continuity Plan of the company
-	Improved the process of management company’s data stored on the end-user’s devices by implementing the Mobile Device Management (MDM) System
-	Implemented Access Control System to improve physical security of the office
-	Standardized the IT end-user hardware to improve the procurement process
-	Performed multiple office relocations with all equipment and network infrastructure, so employees could move in one day
Now I'm looking for an International Company to deliver my professionalism and knowledge.
I appreciate openness, professionalism and dedication in my colleagues. I value the stability of the employer and desire to develop employees.
I'm truly sure that service has to be delivered with understanding of customer's problem using the experience and energy. This brings happiness to the customer's life. And there is no nothing more thrilling than a happy customer.