Position: Team Lead
Category: Project Manager
English level: upper
Years of experience: 1.5

The major recent achievement that my future employer needs to know is that I got promoted from a Customer Support agent to Team Leader by the end of a trial period. It is proving my strong-willed personality and motivation for growth.
I am looking for new opportunities for my career path. About me shortly: responsible and willing to learn new to start my next journey <3

My recent experience with an international brokerage company:
* 1-year experience as Customer Support Team Leader
* 1,5 years in total in Customer Support:

 - Direct communication with the client;
 - receiving, coordinating and monitoring tasks;
 - delivering daily and monthly reports;
 - managing a team of 9 agents;
 - coordinating workflow between 9 teams.

Through my career path I developed strong management skills:
- supervising individuals and teams;
- allocating routine tasks and/or project work;
- providing direction, support and guidance in line with individuals’ skills and abilities;
- acting to facilitate an effective working relationship between team members.

Experience in: working in SalesForce, with Atlassian (Jira+Confluence); monitoring, mentoring, teaching and coaching team of 9 agents, which was handling emails and chats; coordinating a workflow between 9 teams of the whole project.
It would be really appreciated to work with people I can learn from. It would be perfect to have a highly motivated team to make this world a better place.