Position: Customer Success/Account Management
Category: Support
English level: fluent
Years of experience: 7

Seeking a career with 7 years of experience in CSM
and related systems with a reputable builder.
Goal-oriented individual with strong leadership
capabilities. Organized, highly motivated, and
detail-directed problem solver. An enthusiastic team
player with a demonstrated ability to represent the
organization and communicate concepts clearly.
Strong consumer orientation. Good work ethic.
Experienced in planning, prioritizing, and problem
solving.
- GLOBAL PULSE CONFEDERATION (GPC)
Director of Virtual Conferences and Events, Dubai (remote)
December 2020 - November 2021

Events management (periodic webinars and conferences for GPC
members):

Interaction with the GPC board members and team to obtain
meeting requirements and schedules;
Act as primary contact for the GPC members inquiries and concerns;
Follow-ups with speakers and VIP guests via formed Whatsapp
groups and emails (distribution of webinar materials and sessions
details);
Keeping delegate list, sponsors & exhibitors' list, program, event flow,
speakers bios/ pictures, and presentations updated on Asana;
Supervision of the event set up on Vizcom platform;
Supervision of training sessions and tech checks for the speakers and
booths representatives on Zoom;

Hubspot implementation and database transfer;
Managing and updating the customer records management (CRM)
system;
Issuance of invoices ;
Deals tracking via Hubspot;
Regular reporting of income and VAT information to accountants;
Managing general inquiries from members/non-members regarding;
memberships, member credentials, and various member services;

- IGMS, CLOUD-BASED VACATION RENTAL SOFTWARE
Customer Success Manager, Canada (remote)
November 2019 - December 2020


Customer support to ensure perfect onboarding via Manychat,
website chat, and Hubspot;
Participation in deals negotiations, webinars, and onboarding Zoom
sessions;
Troubleshooting technical problems and reporting to the
development and design teams;
Creation of presentations, video tutorials, roundups, and educational
content for the Help Desk;
Collaboration with marketing and dev teams to maintain a high level of service (Slack, Jira);
Participation in workshops and CX meetings;
Market Research, Hubspot analytics, and other analytical/marketing
tasks based on the company's goals.


- LOCALCOINSWAP, P2P CRYPTO EXCHANGE
Community Manager, Australia (remote)
April 2018 - July 2019

Telegram, forums,website chat