Position: CIO, IT Director
Category: Lead
English level: upper
Years of experience: 11

Implementation of ITIL-based processes and procedures
service-oriented approach to IT 
Increase organization maturity level
building inter-team interaction 
increase customer satisfaction rate from ~40% to 95%
ISO27001 compliance and operation
More than 10 years experience in IT Management and Operation, pre-MBA in Leadership.
Strong skills in IT Strategy development, IT Service Management, IT Processes and Procedures, Information Security