Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 4


I work in companies that create management systems for hotels and other accommodation facilities (hostels, apartments, guest houses, etc.).  The positions Customer support representative and Technical support representative. My responsibilities include the initial setup of the system for the user, learning how to work in it, connecting the system to various sales platforms (booking.com, expedia, Airbnb, hrs, TripAdvisor, ostrovok, tvil.ru, onetwotrip and many others), setting up the online booking engine,  assistance in solving the problems customers encounter while working with the system, detecting bugs and transferring them to the development department for fixing.
 Also translation of articles for the company's website and documentation.