Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 2.5

Maintained 98% quality score. Worked fast and efficiently with both email correspondence and online-chat requests. Was able to support 70 cases per day. Performed cultural and linguistic certification of content. Provided timely and accurate translation services.
I have vast experience in customer support via email correspondence and online chats. I handled billing cases, chargebacks, and refunds, and provided technical support to customers. I am familiar with both Zendesk and Intercom, and I have previously worked in content moderation and dealt with reports. I also have experience as an English translator. Currently, I work as a User Support Associate and provide day-to-day support in various inquiries to users.
I would love to engage in written correspondence with customers and provide them with top-notch help. I aspire to grow professionally in the technical area of support as well as perform quality checks.
Please note that I do not work with calls.