Position: Operations Manager
Category: Other
English level: upper
Years of experience: 3


I have over three years of successful operations management experience in EdTech and Delivery products (Team Leader, QA Manager, Operations Manager). I am always looking for challenges and projects where I can wear many hats and develop with the team. Have an active and dynamic approach to work and getting things done, experienced in processes visualization, managing and leading teams across multiple sectors and countries. 

I can add value to your team as an operations manager:

- Led the supply department of 120+ people from various countries to achieve the best possible results.
- Implemented an adaptation, onboarding, and off-boarding process for new employees; mentored employees on internal operations to boost productivity.
- Implemented Quality evaluation and assessments for the supply team and designed a plan to improve service quality.
- Developed a team motivation system to include the creation of a personal development plan (moving from Junior grade to Middle, etc.).
- Established and tracked main KPIs/OKRs for the unit.
- Created communication flow between departments to ease and speed up issue resolution and update exchange across all business branches.
- Created CS instructions, product descriptions, and other documentation for internal use.
- Worked with COO, PM, marketing, design, and development teams to establish high-level OKRs for the project to fit our business needs.
- Balanced between the “business” and “people” parts of the job, continuously trying to find a mutually beneficial solution.

I have a background working with the following:

Figma, Adobe Creative Suite, Asana, Miro, Notion, ClickUp, Todoist, Monday, Basecamp, Slack, Zoom, Salesforce, Playvox, Power BI, Looker, Loom, Kustomer, Diagrams (for modeling business process diagrams with BPMN 2.0), Flowmapp