Position: Communications and Digital Marketing Manager
Category: Marketing
English level: fluent
Years of experience: 3

Corporate activities and Achievements:
- provided an official presentation of the projects and department for the Ukrainian students in Kyiv Head Office of Nestlé Ukraine and Moldova
- completed 2 JSTD (project improvements which were successfully highlighted by the market/partner) 
- onboarded two new people to the project and coordinated the project later
- participated in the project's DMAIC (later it was awarded as the best of Q1 in 2022)Consumer Engagement (CES): - engaging with customers via all social media platforms, websites and Rozetka account (relevant, irrelevant cases) - using and filling out CRM Salesforce - implementation and optimization of new tools (Sprinklr) - creating WOWs, FAQs - communication and discussions with BMs. Digital and Brand Marketing: - creating Tone of Voice for more than 20 brands - creating databases based on monthly cases for the market - use of Power BI, Sprinklr Analytics, MS Excel and Facebook Business Suite for detailed digital reports and analytics - monthly quality checking of the engaged cases and answers provided by the team - common brand marketing updates, brainstorming and implementation of new strategies - monitoring and corporate critical listening (reports) - KPI reports preparation Corporate activities and Achievements: - provided an official presentation of the projects and department for the Ukrainian students in Kyiv Head Office of Nestlé Ukraine and Moldova - completed 2 JSTD (project improvements which were successfully highlighted by the market/partner) - onboarded two new people to the project and coordinated the project later - participated in the project's DMAIC (later it was awarded as the best of Q1 in 2022)
- created critical listening reports and Q&A for the Central Corporate Leads
- completed 1 JSTD (project improvements which were successfully highlighted by the market/partner)
- improved ratings and reviews of an app in Play Market and App Store ( the rating was improved from 3.9 to 4.2 in the US/ and from 3.8 to 4.0 in all countries)
I'm a marketing/communications manager in FMCG and tech with 3+ years of experience in Consumer Engagement (CES)/ Social Media/ Content Moderation/ Digital Marketing areas. For the last three years, I used to work as a Social Media and CES Specialist, a Project Coordinator for Nestlé Ukraine and Moldova, and a Content Moderation Manager in a US startup tech company. 

Starting from July '22, I joined goodjob, where I deepened my Customer Services and Digital Marketing knowledge. Besides, I started my journey in a tech gaming startup in October as a Content Manager, working with American customers via emails, social media platforms, and App Stores reviews.