Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 3


2012-Present - English Tutor
- communication with children of different ages.
- usage of educational computer programs.
- finding individual approach to each student.

2015-2018 - Translator in Chernihiv Regional Translation Bureau
- translation of legal documents, letters, instructions, etc.
- text editing.
- data searching.

2018-2021 - Customer Support Specialist in Atompark Software company
- providing technical support services by phone / email / chat
- checking customers’ data, payments.
- online moderation of SMS messages on the platform.
- testing customers’ requests to provide solution.

2022 (several months) - Project Manager in TankCommerce
- providing information about Shopify online platform.
- informing developers about existing tasks.
- monitoring the implementation and timely delivery of projects.
- communicating with customers and passing information to the team.