Position: Virtual assistant, customer service representative
Category: Support
English level: fluent
Years of experience: 3


Data collector/Data entry
Company: Hanovia Limited 
Location: Abuja, Abia, Imo, Delta, Benue, Kogi, Kwara, Delta, Rivers, Plateau, Jigawa, Nasarawa — March 2022 - September 2022
Managed various data entry functions, such as reporting, administration of software, group pick-up reports commissions/rebates.
Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them. 
Collected accurate data to be used in rural electrification planning of off-grid communities across Nigeria. 
Gathered and submitted observational information in addition to required data points. 

ADMINISTRATIVE ASSISTANT
Defence Research and Development Bureau 
Location: Abuja — January 2021 - December 2021
Managed executes’ calendar, which included scheduling and confirming meetings, resolving meeting conflicts based on meeting priority, and ensuring optimal use of executives’ time.
Arranged travel plans, itineraries, agendas, and briefing materials.
Served as a bridge for smooth communication between executives and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staffs.
Priorized conflicting needs; handled matters expeditiously, proactively, and followed through on projects to successful conclusion. 
Maintained day-to-day office coordination: managing post, allocating passes, managing refreshments.  

CUSTOMER SERVICE REPRESENTATIVE
Company: Century 21 Freedom Group International
Location: Abuja — December 2019 - December 2020
Served customers by providing product and service information, and resolving product and service problems.
Developed and maintained professional business relationships through verbal and written communication with teammates, employers and clients.
Resolved product or service problems by clarifying the customer’s complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections and adjustments, and following up to ensure resolution.
Received, evaluated, and answered customers inquiries which were predominately routine but sometimes required deviation from standard screens, scripts and procedures.
I am against anything illegal.