Position: QA engineer
Category: QA
English level: intermediate
Years of experience: 0

Promotion to head of the department positions technical support.
Hi! I have been working as a customer support engineer for consulting company Softcom LLC. I supported clients  which were working with M.E.DOC & COTA.  I had such responsibilities on this position:   
- Providing information and technical support for clients;
- Installing, updating, fixing errors if it possible;
- Conducting  trainings for clients and employees;
Lately, I was promoted to head of the department positions technical support. I was in charge of:
- Management, coordination, organization and control of the department;
- Staff hiring and interviewing;
- Customer feedback processing;  
Currently looking for Junior QA engineer opportunities.
I finished  QA courses which gave me knowledge like a:
Basic testing knowledge (methodology of testing, levels of testing, test types, etc);
Knowledge of  test documentation;
SDLC, STLC, DLC;
Familiar with Agile frameworks (Scrum, Kanban, XP);
Jira and Trello;
Understanding of client-server model;
Familiar with HTTP & HTTPS protocols;
Basic knowledge of SQL, Java, Bash/Shell, HTML, CSS;
Professional growth, interesting tasks, well working atmosphere.