Position: Account Manager/Customer Growth Manger
Category: Other
English level: upper
Years of experience: 6


Account Manager/Customer Growth Manager/ Project coordinator – 09/2021 to present
RiseApps, Kharkiv (fully remote)

Staying in touch with existing clients, increasing existing accounts by establishing regular communication with them
Understand client need, match them with company capabilities and expectations
Create Customer Satisfaction survey and Developer Enjoyment survey.  Directly work with client internal dev’s team
Build, manage and grow assigned key accounts
Work and support multiple European & American accounts
Ability to work with Atlassian tools (Jira, Confluence, Trello), PipeDrive

Account Manager – 03/2021 to 09/2021
Israel IT, Lviv

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Prepare reports on account status
Collaborate with sales, recruitment, HR teams to identify and grow opportunities within territory
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
Availability and support American and European customers regarding their needs
Proven Zoho Recruit, People, CRM knowledge

Account Manager - 06/2017 to 03/2021
Cronosell Telecom Group, Lviv

Cooperate with clients and vendors regarding B2B processing
Support clients/vendors and maintain optimal workflow
Representing company products in the world market
Carry out quality assurance tests to discover errors and optimize usability
Searching for new business cases
Develop a trusted advisor relationship with key accounts, customer stakeholders
Monitor and analyze customer's usage of our product