Position: Head of customer support
Category: Support
English level: upper
Years of experience: 4

After a year of my work in the company, I was the best specialist in my department in many respects. Trained new employees, later they became Team Leads of their departments.

I am looking for non-standard solutions to problems and a way out of existing situations
Professional skills: 
• Experience in dealing with conflict situations; 
• Excellent physical condition;
• Competent speech; 
• Multitasking skills

Main responsibilities:
• Negotiating with company clients;
• Finding ways to solve the problem that has arisen together with the client, 
offering options;
• Documentation and reporting management;
• Advising clients on loan terms, application processes and loan servicing;
• Customer support (by phone, e-mail, online-chat)

Education:
September 2021 – to present time, National Aviation University
Specialty: "Air traffic controller"
September 2016 – July 2021 г., Kyiv professional pedagogical college, name “A. Makarenko”
Degree: Bachelo
Work in a youth and mature team. Friendly atmosphere and assistance to colleagues in solving controversial and problematic issues