Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 3


September 2017– Now EPAM Systems Kyiv, Ukraine
Business Analyst/Product Owner
Development of customer-facing application for one of the TOP-3 logistic provider, represented in 200+ countries, over 2 million users worldwide.
 Requirements elicitation, analysis, specification, traceability, maintainance (SRS, UC):
- Work with Development team, lead planning and stand Up meetings (Scrum, Kanban);
- Demo the delivered functional for customer by each iteration;
- Backlog management - Change management;
- UAT support;
- Spread the domain knowledge on the project (Introduction meetings and Knowledge sharing sessions)
- Working on Solution design and POC based on BRS ;
- Requirements maintenance (keep UC up-to-date as per new Change Requests)
- Integration with 3rd party applications (on-line payments, fraud prevention digital verification);

_________________________________________________________________
December 2015– September 2017 Kuehne + Nagel (Logistic provider) Kyiv, Ukraine
Business analyst/ Implementation specialist
 Elicitation of customer requirements and analyze if business processes can be covered by current functionality of application.
o If requirements cannot be accomplished by current functionality create change requests (FRS)s.
 Coordinate with developers on new functionality
 Management of new release testing and installation on production;
 Support of Internal/External UAT phase,
 Training for Local Super Users,
 Go Live support,
January 2013 – December 2015 Kuehne + Nagel (Logistic provider) Kyiv, Ukraine
Senior System analyst
 Providing support to internal product users all over the world on processes and key application functionalities (via Reporting Tracking system)
 Classification of incidents/problems (ITIL process),
 Working on possible solutions and workarounds
 Elicitation and analysis of prerequisite information for further route cause analysis
 WMS integration with Delivery trucking and Inventory visibility applications
 Using basic SQL for investigations
 Mentoring new team members

____________________________________________________________________
November 2010 – December 2012 WorldAPP (IT/System development) Kyiv, Ukraine
Senior Customer Support Analyst
 Participation in pre-sales (requirements elicitation, creating prototype of a product, demo to the customer);
 Handling incoming quiries and requests about applica