Position: Content Manager, CRM, Affiliate (iGaming)
Category: Other
English level: intermediate
Years of experience: 6


Traffpeak (remote)
Head of account management
01.2023 -05.2023
•Building an account department in the direction of affiliate marketing 
•Create and improve the department's work strategy
•Control, management, planning and providing feedback
employees of their department
•Work on improving relations with existing and new partners of the company
•Together with the team, work on the launch of new projects 
FYST
09.2022- 01.2023
Client Support Lead
•Lead the function and manage the team
•Ensure the high SLA standards 
•Assistance in solving complex cases
Control over transaction and limi
Soft2bet, Kyiv
Head of Content Department
08.2020 - 05.2021
• My department was responsible for all content on all brands of the company, including varied promotional and website content, emails, newsletters, social media posts.
• Analysis and optimization of department content workflows
• The team included copywriters, translators and designers 
Soft2bet, Kyiv
Head of Customer Support
05.2019 - 8.2020
• Manager the team with more than 30 employees.
• Created the program for new employees training, improve old training scripts
• Created KPI and Bonus model for them
• My team answered on hundred requests on daily basis
Soft2bet, Kyiv
Content Team lead
03.2017 - 05.2019
• Created content department
• My department was responsible for all content on all brands of the company, including varied promotional and website content, emails, newsletters, social media posts.
• Analysis and optimization of department content workflows
 • The team included copywriters, translators and designers
Real Shah. Kyiv
Product Manager
11.2015 - 06.2016
• Call Center department management
• New employees hiring, training and adaptation
• Training and adaptation of new employees
• Improving the efficiency and department workflow quality
Open Solution, Kyiv
Key account manager
03.2016 – 03.2017
• Work with existing VIP-clients (telephone calls, chats) 
• Financial turnover controlling
• Planned KPIs were fully achieved
• Creation of long-term relationship with clients
• Problematic situations solving
Viasat, Kyiv
Call center Team Leader 07.2012 – 02.2016
• Regular group and individual employees trainings 
• Development of teaching materials
• Mentoring and coaching
• Special customer offers creation
 Education
 2013 – 2018
Kyiv National University of Technologies and Design, Kyiv Major: Marketing
Languages
English – Intermediate Ukrainian, Russian - Native