Position: Project Manager / Technical Support -Team Lead / CS engineer.
Category: Project Manager
English level: fluent
Years of experience: 2

I am capable of keeping up the Key Performance Indexes (KPI) and Customer satisfaction index very high for projects I have worked for, along with developing methods to keep the interaction pleasant and seamless for the customers.

I regularly present seminars to share new developments and improve existing technical processes to bring high efficiency to the work flow.

I was also instrumental in building a team from scratch for a project and establishing their workflow and routines i.e. Integrating them and providing technical knowledge.
Comprehensive experience in field of technical customer support with native proficiency in English. Team Lead position was acquired and sustained for a period greater than an year.
Some experience working with Internet service providers and Cloud based infrastructure deployment. Competency in B2B communications and negotiations.
Ongoing and long standing experience with VPN corporations, gateways and backend processes along with their maintenance and creation.

Knowledge in Bash (Basics), DNS, TCP/IP, WireGuard, IKEv2 and OpenVPN protocols, Windows management and deployments, Win-Enterprise management, MDM deployments, Linux (Ubuntu, Debian, elementary OS), Cloud deployments-Azure, Google Docs, MS Docs, Libre office, adaptability in Adobe ventures, Android and iOS related advanced knowledge, proficiency with collaboration tools like Google workspace, Slack or MS teams. Experience in working with tools like Zendesk, Freshdesk, Intercom and Atlassian products.
I am looking for a stable and friendly work environment along with clear objectives and goals of the project that I can contribute to and progress with them. 

Team size is no object and it could be either a well-established process or a new project altogether.

My knowledge of Ru/Ua is limited in nature, so a completely English based company for communications and work will be preferred.