Position: Quality manager
Category: Sales
English level: intermediate
Years of experience: 1


Quality Assurance Control manager
GLB A
financial services
1 year 1 month
01.2021 — 02.2022
Achievement:
Evaluation of calls of Sales team agents (qualitative analysis of Hotline calls and providing feedback to employees);
Providing feedback to agents;
Updating the internal policies 
of the sales team in connection with changes in the product, marketing, and billing.
Work with CRM
Preparation of daily, weekly, monthly reports (Word, Excel)
Control of indicators of all employees
Work control according to scripts
Writing detailed analyzes of the manager's work at the request of the Team Leader
Development of evaluation systems and improvement of agents' work