Position: Junior Data Analyst
Category: Data Analyst
English level: fluent
Years of experience: 0

Education:
 2022 Business Intelligence Specialist Learning Path (Linkedin Learning, 24h)
 2022 Business Analyst Learning Path (Linkedin Learning, 24h)
 2019 Learn SQL Course (Codecademy)
 2018 Project Management Extended course (A-Level Ukraine IT School, 96h)

Projects:
 Cloud password vault
 Cloud storage (Nextcloud, LEMP) 
 Self-hosted VPN server (OpenVPN) 
 Self-hosted XMPP server 
 Apache workshop 
 Data copy/paste service (haste-server) 
 Cloud storage for the team
 Local PKI
Technical support engineer with 7+ years of experience in IT Industry in providing technical support, analysing clients’ requests for further product development, writing technical documentation and communication with business and technical stakeholders.

Complex analytical problem solving
	Solved clients’ technical issues with web security and networking solutions, Cloud Data Integration (ETL), Productivity and Data Connectivity Solutions on everyday basis for clients worldwide 
	Analysed clients’ requests for further product development

Market research
	Provided competitors research, comparing different networking solutions and preparing summary on the results

Collaboration with stakeholders
	Tested unreleased features of the VPN router and communicated results to business and technical stakeholders
	Communicated customer feedback to the corresponding departments/staff in order to develop processes for better serving customers
	Advised clients  on apostille issues, legalization of documents and other issues when providing translation services for them

Creating technical documentation 
	Wrote technical guides, created YouTube tutorials for web security products
	Updated external client knowledgebase, as well as internal departmental documentation as required
	Wrote company ToS / Privacy Policy

Learning and mastering for new technologies, mentoring
	Constantly upgraded knowledge and skills in web security specifics, SQL, data analysis tools and applying new knowledge in real business cases
	Worked as escalation point, a mentor and internal support for CS Specialists