Position: Support Manager, Project Manager, Customer Service Manager
Category: Support
English level: upper
Years of experience: 5


My name is Kate, and I have extensive experience in the field of customer support. For over a year, I worked as a Customer Support Representative, and then I was promoted to the position of Customer Support Manager. I was working as Customer Support Manager almost for 4 years.  Even though I was promoted, I still remained in touch with clients, helping them with any difficult questions or problems that they may have faced.

I am passionate about working with clients and supporting them through their queries or issues. I am a friendly and polite person, who believes in building long-lasting relationships with clients. My excellent communication skills, problem-solving abilities, and attention to detail have helped me succeed in my previous roles.

I would also like to mention, that I was in a role of a leader for my team supporting them, providing knowledge and assisting them with any kind of problem that can exist on each step of meeting and resolving the clients' need. 

The fact I'd like to focus on is the cooperation with different departments like Developers, QA, Sales and Marketing to achieve the success of the product we develop. My responsibilities also included conducting a demo session, creating Feature requests according to the clients' requirements, testing the product and replicating bugs, creating Bug reports and helping developer to fix it in a timely manner.