Position: Customer Support, Account Manager
Category: Support
English level: fluent
Years of experience: 2.5

In my QA position, I improved the script, refreshed old instructions, and created new detailed guidelines. It increased the customer support teamwork quality by 50%. 	
Additionally, I created a new training program and provided training for new employees.

When I worked as a Personal Assistant I finished more than 10 successful projects in different areas. It developed my multi-tasking and organizing skills since I had to work on several tasks at the same time and organize meetings.
I have been working as customer support to the QA manager for 2 years and as a personal assistant for a half year. 

My responsibilities in the Customer service representative position:
- Handle the high amount of live chats and incoming emails
- Communication with existing customers in English and Chinese: providing information about their current orders, handling claims, offering solutions
- Working with CRM system, allocating orders, updating information

My responsibilities in the Quality Assurance Manager position:
- Monitoring performance, inspecting, and reporting quality issues
- Create communication procedures, guidelines, and policies
- Improve and control the quality of service standards and the level of client satisfaction
- Facilitate routine meetings with staff members to discuss quality improvement
- Training new customer service staff

My responsibilities while working as a Personal Assistant:
- Answering emails and phone calls
- Scheduling meetings and booking travel arrangements - - 
- Translating at meetings
- Take accurate notes at meetings and deliver a full report
- Searching for partners, conducting negotiations 
- Organize, edit working notes, and documents
- Help with daily time management  

I enjoyed my QA role in my last work. So in the future, as a junior-level candidate, I want to learn as much as I can, enhance my leadership and management skills, and develop as a QA manager or a supervisor. 

English - C1
Chinese - B2
I don’t want to work with calls. I prefer projects without night shifts.