Position: Technical Support Engineer
Category: Support
English level: upper
Years of experience: 4

Performed the basic setup of Apache, Apache Tomcat, Nginx, IIS (6–10), GlassFish, and NodeJs. Collected statistics and created several multi-staged internal procedures and guides that helped the department to add a new service to the company's repertoire and, in the end, profit from it.

Created several onboarding, training programs and mentored new hires in the early stages of their professional development.
Support Engineer - Provided pre-sales and technical support related to SSL/Hosting/webserver administration via Live Chat and Support Ticket systems.

Subject Matter Expert - Provided L2 support for internal clients.

Trainer-Supervisor - Organized training and supervision process of new employees and guided them through the initial stages of their development in my field.