Position: Customer support representative (Senior)
Category: Support
English level: fluent
Years of experience: 1

Started from Junior Customer Support Specialist and in 7 months became Senior.
Have been working with bug reports, feature requests, and different additional tasks during my working period (templates editing, for example)
Moreover, took part in updating information in the knowledge base during new releases of the apps. 
Additionally, became a support buddy to other agents.
I am a Customer Support Specialist (Senior) in Helpo company. This company provides all kinds of outsourced customer service solutions in the B2B segment, tailored to specific business needs.
I used to work with customers in Front (emails and chats)guiding them through their user journey.
I strive to become a Shift Coordinator in the near future.
I don't have intentions to work in dating/adult/crypto spheres.