Position: Technical Writer
Category: Business Analyst
English level: intermediate
Years of experience: 2.5

- offline and online technical customer support: supervising, processing and answering requests, if necessary - transfer requests to the relevant departments of the company;
- system features demonstration, preparation and holding of presentations;
- holding offline and online customer trainings to work with the system;
- keeping the bug tracker: manual bug description based on test cases, as well as writing Technical Tasks (SRS) for development; 
- writing technical documentation — manuals, F.A.Q. (RUS + ENG);  
- compilation and mailing of Release notes (RUS + ENG)
- participation in daily meetings, distribution of tasks between developers, monitoring developers workload, prioritization of tasks
Technical Writing, Manuals, User documentation, Software Documentation, Release Notes, HTML, Manual Testing (QA), Trello, Redmine, OTRS, Project Management, Translating, English, Russian, Ukrainian,
Career opportunities.
Refresher courses.
Support of the desire to develop and improve oneself.
Stimulation and motivation. Dependency between outcome and income.
Comfortable working place.
No dress code.
Medical insurance.