Position: Support Engineer
Category: Support
English level: intermediate
Years of experience: 2.5

Created an app using Python
Managed my own business
I have a lot of experience in support, particularly technical support. My last job was related to technical support for a telecommunications product. My responsibilities included: - - Prepared and maintained documentation on the components and settings of the Software Environment. Analyzed SW/DB logs and provided monthly reports. Classified and processed requests from project teams and customers (incidents/change tickets), performed technical coordination.
Worked on the necessary set of actions and diagnosed issues to identify and resolve the root cause.
Analyzed databases, scripts, and monitored service performance (app/db servers)

Worked with Grafana, ELK stack, Jenkins, Service-desk, Trello, Excel, Google Sheets, dev tool, SQL, CRM, Windows/macOS.

Previously, I also worked with different control platforms and systems. Worked in different shifts, both remotely and in the office. Experienced in communication through various platforms and applications, knowledgeable in various workflows, etc.
be a sales manager or call center operator:)