Position: Customer Support/Success agent
Category: Support
English level: fluent
Years of experience: 4


- 4 years of experience working in English-speaking Customer Support.
- High level of English speaking and writing skills (Advanced).
- Experience in working with English-speaking customers from different countries (USA, Europe, Australia, South Africa), communicating via emails and Zoom calls.
- Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint).
- 3 years of experience of working with help-desk and CRM systems (Jira, Confluence, Intercom, Trello, Braintree, Kibana)
- Have experience compiling bug reports