Position: Team Lead
Category: Support
English level: upper
Years of experience: 4

Graduated from the internal mass hiring school for experts, reviewed test tasks, and conducted interviews for the position of technical support expert. Managed a team of more than 20 technical experts, developed and improved access to client computers through Log me in and Team Viewer programs. Supporting and motivating experts to get higher grades and grow in the company
Team Leader of a group of technical experts with over 20 members, over 1 year of experience in the position. Over 4 years of experience in the position of customer support representative. Work on chats, receiving phone calls, and remote access to client computers to eliminate technical problems. Communicative and motivated team leader to achieve personal and team goals. Free and easy to learn new technologies and earn skills
I expect my responsibilities to include
 - Organizing shift schedules for team members;
- Controlling attendance, lateness, and time off;
-Assigning responsibilities to employees according to their roles and skills;
- Supervising employees and assisting them with tasks as needed;
-Conducting performance reviews and providing feedback to both senior management and team members;