Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 2

I am a FLEX finalist who has linked her life with English and is constantly challenging the world.
I am a determined, self-disciplined, and result-oriented customer support agent with two years of experience in the US/UK market. Highly motivated, reliable, responsible, and understanding. I am used to adjusting to each case in particular to provide the customers with the best resolution and positive impression.

10.2018 - 03.2020 - A freelancer.
Duties:
• writing and translating articles
• completing small tasks
• editing articles
• chat operator

06.2020 - 06.2022 - A customer service representative at Nexteum. 
Tools:
• HelpSpot
• Google Docs/Sheets
• NICE InContact
• Thunderbird
Duties:
• email support agent
• chat operator
• assisting customers with order statuses, warranties, claims, returns/exchanges
• placing and following up on new orders
• reporting errors and verifying information
I have mostly assisted customers via emails (preferably) and chats and I wish to continue helping clients via these channels only, with no calls (of any kind).