Position: Business Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 2


I am considering job offers for the position - Business Analyst, Head of Business Process Optimization 
Head of Quality Standardization and Business Analysis Department
Fozzy Group  
March2021 г. – present time 
•	I develop and create new processes in the company, optimize current ones
•	Managing a team of business analysts and process managers
•	Development of functional requirements for software: Process diagrams/ User stories and Use cases/ Business rules/ create BPMN diagrams 
•	Modeling and describing User Interfaces/ Consolidating requirements in SRS, ect. 
•	I create standards and improve the company's service, develop and create new processes in the company, optimize current ones                                                  
•	Project management in Jira, Trello, Miro - creation of tickets, user cases, entering and maintaining documentation in Confluence, managing the processing of calls to the Service Desk

Business Analyst
iPharm.help (Pharmacy) · 
September 2020 г. - march 2021 
Starting from 0 internet - pharmacies, retail sales
•	Elicitation and analysis of business requirements: Brainstorms/ Interview/ Storytelling/ Mindmaps
•	Development of business requirements for the ERP system, website, CRM (Odoo)
•	Implementation of integrations and partnership programs. 
•	Launch of operational activities, development of regulations, standards, instructions. 
•	Provision and support of purchases, economic activities, logistics
Starting from 0 internet - pharmacies, retail sales. 
•	Development of business requirements for the ERP system, website, CRM. Implementation of integrations and partnership programs. Launch of operational activities, development of regulations, standards, instructions. 
•	Provision and support of purchases, economic activities, logistics

Project manager, business analyst 
АВА ТЕК 
January. 2020 г. - september 2020 
•	Advised and supported the construction of a management system (performance management, organizational design, development of KPI processes and key managers)
•	Developed and described the main policies, procedures, regulations of the company Developed checklists for auditing processes (Sales, Production, Procurement, HR functions)
Accompanied the project of automation and implementation of BAS (1C) PMC (task planning, preparation of business requirements, budget management for development and maintenance)
•	Advised and supported the construction of a management system (performance management, orga