Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 7

My key accomplishments in my career:
• Nurtured and then managed one of the largest customers of the company, operating up to $250,000 monthly budgets.
• Delivered exceptional assistance to 50+ client portfolios by improving business performance by operating profitable advertising campaigns, adopting custom tech solutions, and developing engaged sales funnels.
In my present job, I ensure smooth workflow by assessing customer behavior while liaising with cross-functional teams, encompassing sales, product management, and product marketing. I improve business outcomes for enterprise customers like SAP by utilizing robust strategies. I achieve customer satisfaction and retention by delivering exceptional services and resolving customer support cases in an efficient manner. I drive optimal business performance by recommending best-practice methods for product configuration, integration, and implementation. Identify new upsell opportunities to boost sales.

Some of my proudest achievements in my present job include:
• Spearheaded several projects in an efficient manner within time and budgetary constraints.
• Managed Salesforce-CRM customers, SAP-CRM customers, and customers of the Navatar-CRM system.
In my search for a new challenge where I can leverage my experience in client relationship management, strategic planning and execution, business development, team building, and leadership. As my career profile illustrates, I am ready to make an immediate and longstanding contribution.