Position: Customer Care Expert
Category: Support
English level: fluent
Years of experience: 2.5


NDA, Customer Support Specialist, July 2020 – May 2022
- Provided customer assistance through three channels: incoming/outgoing calls, chats, and emails.
- Assisted customers in any way possible to make processes, procedures, and resources 
clear and easy to use and understand.
- Quickly identified and addressed various issues to generate strong satisfaction levels.
- Escalated issues when appropriate based on established standards.
- Maintained basic reporting.

Ring Ukraine, Customer Support Specialist, October 2018 – March 2019
- Provided technical support to customers through emails.

European Media Platform, intern, December 2016 – September 2019
- Studied key aspects and principles of Internet Governance, translated documents, processed data, participated in international forums, compiled analytical articles.
I really like to provide superior assistance to customers and handle different situations under pressure on my own as well as being a part of a team.