Position: support, gambling
Category: Support
English level: upper
Years of experience: 0

Always improve my English with everyday reading on various topics, from sports through tech literature to politics. Readng becomes smoothier every day. 

So, my English is at least upper-intermediate and I successfully used it in my work as mentioned.

As a hobbie learned CSS, HTML, JS. Now I'm learning Java.
2018 - 2021 NDA. Worked on the gambling market of UK. 

Responsibilities: keeping in work numerous accounts at online bookmakers offices such as bet365, betfair, paddy power etc. Analysis of the gambling market: sportsbook, exchange, online casinos, slots, roulette etc. Working with the live and prematch sportsbook, placing bets. Depositing and withdrawing funds via payment systems: paypal, neteller, skrill. Communication with support of the organizations mentioned above.

Achievments: gained deep knowledge of how gambling market works, particularly from the customer side; understanding principles of work of the support service: tickets, disputes etc. Improved communication skills, especially in English.

2018 (january - september). PROXIMA RESEARCH. Data-entry specialist, call-centre operator.

Responsibilities: interviewing doctors via phone, entering data into company's DB. 

Achievments: gained experience of interviewing via phone, increased the number of successfull interviews from the 4 at the start to 15 a day. Improved communication skills.

2014 - 2018. Head's of the living housing assistant. Shovkovyk-14. 

Responsibilities: working with documentation, communicating with the municipal departments of Kyiv, prepairing the living house's infrastructure for the winter, keeping it working all the year, hiring employees.

2010 - 2014. Bartender. I was responsible for the drinks and cocktails. Communicated with guests of the bar. Served big parties, meetings; catering. Ordered drinks, fruits, other stuff from retailers to keep the bar always ready to work.

Achievments: working on the edge; used to long shifts.
No calls, no night shifts. Saturday-sunday weekend only (after classic 5-day working week). But we can discuss, if you offer is really attractive.

Expect for easy onboarding. Dont want to to plunge in tasks, which are not described well. This definetely makes me stressed and it impacts my efficiency.