Position: Team Lead/support manager
Category: Support
English level: intermediate
Years of experience: 5

Have experience as a team leader and senior manager more than 2 years in gambling company and in new department of international company TBO Holidays in Ukraine.
1. Was working 2 years as a manager in Visa Concierge Service. 
I had different duties in communication with our clients, my main task was to proceed and finalise clients wishes as: order taxi, find options for vacation, make selection of hotels and airline tickets
2. Was working in Gambling firstly as chat support manager 1,5 years, after as a team leader 1,5 years. As a manager a have had to support our clients in chat with technical issues, consult on company product and partially assist with emotional and psychological issues. As a team lead I had 20 managers in my team. My duties: make schedule for the team, teach and support new members and all other workers with their work, create programs for newcomers, create motivation tasks and methods of it”s control, increase quality of service, make regular meetings with team to increase professional and emotional environment. 
3. Was support member in international platform of booking services (like Booking.com, Amadeus). 6 months had to support and satisfy our clients tasks with hotels, transfers, car rentals etc. After and till now working as Senior manager. My duties include study newcomers and make their introduction smooth and fast, increase high quality of service in department, create working procedures and introduce them to the team, increase performance of each employee, assist with creating pf schedule.