Position: Technical Support Representative
Category: Support
English level: upper
Years of experience: 0.5

I have a computer science background and a bachelor technical degree in Computer Engineering (studied in English).
I also have experience with the shift schedule (morning, evening, night).
Currently working as a CS representative on multiple projects: Dixa, Rocket.Chat, Mate bike, Cleopatra enterprise, Gita, Telecom26, Indellient, GAN AB InBev, Nipendo.

The software I can work with: Jira, Git, Freshdesk, Zendesk, Trello, Slack, Zopim, Freshcaller, Rocket.Chat, Mattermost, Help Scout, Google Docs...

Main responsibilities:
-Communicating with customers through various channels (inbound/outbound calls, emails/tickets, live chats);
-process customer accounts and invoices/documents;
-resolve customer complaints;
-assist with the placement of orders, refunds, or exchanges;
-compile reports;
-meetings/trainings with clients; 
-generate leads;
-train newcomers;
I want to be involved in the interesting project, help to develop it together with a motivated team.
Possibility for career growth and development are also important for me.
I prefer tickets\emails\chats to calls.