Position: Quality Control, Customer Success
Category: Support
English level: fluent
Years of experience: 3

At the Customer Support Representative position, the average quality 95+.
I have been promoted to the Quality Control Agent position after 1.5 months of work as a Customer Support Agent.
Hello, world! My name is Oksana and I am a dedicated Quality Control Agent. My path took place 3 years ago as a Customer Support Representative. I have a strong desire to grow and thus currently I am the one who evaluates agents' performance, conducts training sessions, draws up technical documentation; develops, and implements a knowledge system for the company's needs. Within my skills, you may find a strong knowledge of Zendesk, Notion, etc. Due to my wish to expand my skills, I have also begun taking QA manual courses to get to know the technical side of the coin. Well familiar with testing types and methodologies. Strive to gain new technical knowledge by solving difficult problems.