Position: Customer support
Category: Support
English level: fluent
Years of experience: 4

My main achievement is that I could learn the process and reach the senior level quite fast. After that, I was able to pay attention to completely different tasks and help my team with various requests
At the moment I am trying to get into a new sphere of 3d graphics. 

Before I had the following roles: 

Customer Care Agent in Canada Visa Application Center

- General consultations on obtaining
visas in Swedish, English and
Ukrainian
- Handling complains and inquiries
through phone calls, emails and social
media channels
- Correct input of all data, meeting
daily targets, a solid grasp of the
relevant work processes

Helpdesk representative in Eurosender

- Providing logistics solutions to C2C/B2C/B2B clients from the EU
- Guiding through various stages of the ordering process using different communication channels
- Handling daily tasks in CRM, meeting the deadline  
- Tracking the orders and fixing various bugs, issues, or requests with the partners, following up with other team members and clients 
- Assistance to other departments, such as logistics, customer success, claims, escalations, etc.
- Remote work is a must, the possibility to visit the office would be a plus


- I hope to grow within the company and develop my skills via courses/training