Position: Senior Product Manager / Head of Support
Category: Product Manager
English level: fluent
Years of experience: 11


Consumer-focused professional with more than 11 years of extensive experience in the following departments and roles at Azercell Telecom LLC: Product Strategy and Management, Digital Solutions, Partnership Management, Digital Customer Care management, Call Center management, Customer Complaint Management, and Finance/Treasury.

Then I decided to move forward and explore our organization from a business-to-consumer point of view. Now I continue my journey as a senior product manager in the Product Strategy and Management section of the B2C marketing department.

Currently my main responsibilities are: 
•Managing BSS transformation from Product Strategy and Management perspective.
•Product acquisition strategy
•Preparation of P&L per product/campaign
•Develop annual acquisition roadmap
•Complete management of product/service launch process
•Managing and coordinating with technical teams the projects aimed at technical development or enhancement of new and existing products and services 
•Determining the price and technical design of the products and services 
•Ensuring successful and timely realization of acquisition roadmap initiatives
•Customer experience enhancement
•Executive reports to C-level management.


On the other hand, I have 2+ years’ experience in digital marketing as a digital business developer who was able to create a digital organization from 0 by using YouTube platform only.  Plus 1+ year of my own startup experience.

I'm passionate about learning something new and continuously improving myself. 

"The sky is not the limit" 



I have used a lot of technologies and techniques on my way. 

Technologies:
-AI voice and AI chatbot / NLP
-Software's integration
-BI / SQL 
-Service Subscription Management
-API Manager
-Experience with software development. Application which was designed and structured by me in order to authenticate customers in social media channels. 
-Telegram Bots
-Speech analytic
-Workforce management (wfm)
and so on and so forth.
-SAP
-Atlassian 

Techniques: 
Six Sigma
Project Management ( Waterfall, Agile, Scrum and Kanban )  
Python Basic

Products: Telco services, digital products and services, web pages, mobile apps.

You could also request my project and portfolio file.