Position: Customer Succes Manager, Account Manager
Category: Support
English level: fluent
Years of experience: 8


Account Manager/ Customer Success Manager
з 03.2020 -present 
Contact E-com, Remotely (US based company) (IT)

- Integrating a CRM software
-Maintaining help files and updating a knowledge base
- Analyzing customer data to improve customer experience
- Holding product demonstrations for customers
- Increasing customer satisfaction and retention by providing day-to-day support
- Assist customers with setting up and navigating programs or software
- Promoting the value of the product
- Reviewing customer complaints and concerns and seek to improve the customer experience
- Improving the software by texting and reporting bugs
- Coordinating and managing a team

Executive/ Business Assistant
з 06.2017 - 02.2020 
Home Reno, Remote ( company based in US) 

- Planning, documentation, implementation, and overall management of projects.
- Scheduling, coordinating and overseeing vendors and subcontractors
- Communicating with clients daily via phone, email, text.
- Creating the initial estimates based on the client's budget and needs and conducting zoom meetings
- Formatting information for internal and external communication – memos, emails, presentations, reports
- Oversee the performance of the team


Executive Assistant
з 05.2015 - 03.2017 
Qatar Petroleum Inc

• Manage scheduling for company executive
• Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
• Maintain various records and documents for company executive


Front Desk Representative
з 01.2014 - 11.2015 
Emirates, Dubai 

• Greet and welcome guests
• Answer questions and address complaints
• Check, sort and forward emails
• Keep updated records and files
• Monitor office expenses and costs