Position: Integration/Support/Project Manager
Category: Project Manager
English level: upper
Years of experience: 4


Key Points: "API integration experience in Payment Gateways and travel online booking engines ((JSON/XML)GET/POST/Ajax). Technical Support Experience. Skype/Hangout/Zoom international calls. General IBE knowledge, adjustment and support. Support and HelpDesk department training experience (Regarding IBE and Payment Systems). General PHP/CSS/HTML/JS knowledge."

General Description of last 2 positions: 

Technical Support Lead, PM, Integration manager
since 10.2019 till now (2 years)
MisterPay, Cyprus/Kyiv (Payment System)

Management of commercial software (regarding payment systems), preparation of technical 
specification for commercial software development. API version control. Visual customization
and adaptation of commercial software. Customer integration advisory and support. IP telephony installation and support. Calls routing adjustment. Project management with 3+ 
employees. Business plan creation, calculations of earnings, salaries and outcomes. 
Development of test website for future replacement of production website (Native PHP, HTML, CSS, Bootstrap, JScript, RedBeanPHP, Ajax, Post, Get, API).

Web site administration and control manager
since 05.2018 till 08.2019 (1 year 3 months)

PJSC KiyAvia, Kyiv (Ticket Agency)
Concept design of company`s main website (at client`s side), it`s management and support. 
Cooperation with developers, tickets creation and control. Integration control between the main site and other OBEs. Integration control between OBEs and payment systems (Liqpay, 
WayForPay). OBE`s management (airtickets, railway tickets, bus tickets, hotels, insurance). 
Integration of OBEs to Backoffice system. Orders control. Customer support center`s assistance with critical issues solving. Conduction of customer support personnel training (regarding OBE usage and UiUx). Demo/technical consulting of B2B2c clients. Troubleshooting. 
*OBE – online booking engine