Position: Data Analyst
Category: Data Analyst
English level: fluent
Years of experience: 4


NDA
e-commerce and affiliate marketing, sales of health & beauty Asian products on developing African markets
Call center supervisor
January- March 2022
(2,5 months)
Responsibilities:
Managing work of 2 call centers in Kenya and Nigeria remotely from Kyiv (40 people)
Control of performance of call center, setting up KPI´s for the teams
Implementation of new processes
Analytical research
Achievements:
Implementation of transition of call center to new custom CRM program
Revealing mistakes of call center agents´ job (based on analytical research) and successful  correction of those mistakes by creating an educational process

August - December 2021
Maternity leave 
(5 months)

Ukrtelecom
Biggest telecom company in Ukraine (internet, telefonia, radio and TV provider)
November 2020-July 2021
(9 months)
Analyst in product department
Responsibilities:
Competitors research (home internet)
Implementation of strategy of price increase (based on competitors´ research)
Presentation of results of marketing activities (preparation of analytical reports)
Achievements:
Segmentation of cities and creation of algorithm of price increase in every city based on competitors and customers behavior analysis.

Own business project 
October 2013- October 2020
(Clothes production)
 
Microsoft Ukraine 
May 2012 – May 2013
(1 year)
Regional project coordinator (Sales department)
Responsibilities:
- Coordination of daily activities of 5 regional representatives located in different parts of the country (Analytics and reporting, daily operations);
- Incentives Program for partners support (Coordination of enrollment, re-enrollment, partner readiness, partner requests management & support);
- Retail channel incentives program support;
- presentation of the results of regional sales project on regular basis
- Admin support to the head of department
Achievements:
optimization of incentives programs and as a result - better involvement and higher motivation of partners.
optimization of reporting of sales results of regional project.

Shell Retail Ukraine
August 2010-April 2012
(1 year 8 months)
 Loyalty specialist in marketing department
(10 month)
 Responsibilities: 	
Loyalty Program Database Analysis (big arrays of data)