Position: Payments Integration Manager
Category: Support
English level: upper
Years of experience: 4


Payments Integration Manager(Casgate), 2022-11 - Now

Responsibilities:
- Communication with PSP
- API documentation of a payment solution;
- Incident Management, Support the project team in the development phase to ensure that the integration is smooth, architecturally sound and on time;
- Technical background (HTML, XML, HPP, JSON) in relation to API documentation;
- Testing and fixing the issues associated with payment systems;
- Lead the business and project team during UAT to assure software quality during test cycles.

Technical Support Specialist Atlas.tec(Praxis) Dec 2021 - Nov 2022 (11 months)

Responsibilities:
CRM systems and PSP integrations.
Creating Jira bugs reports
Incident Management, communication with clients verbally and in a written form
Technical background (JS, CSS. JSON) in relation to API logs.
Knowledgebase creation, API documentation
Testing and fixing the issues associated with payment systems

Customer Support Representative Namecheap, Inc · Full-time Namecheap, Mar 2019 - Dec 2021 · 2 yrs 10 months (additional experience in Supervising and SME partial)

Responsibilities:
Domain’s Management.
Connection to third-party services.
Creating Jira bugs reports
API calls checking.
Billing operations
Investigation of the issue.
Hosting settings.
Communication among different departments.