Position: Head of Sales / Sales Manager
Category: Sales
English level: fluent
Years of experience: 6

Learning about clients, listening to them while collecting the requirements, understanding the idea and pains behind it, & preparing draft user flows during the sales discovery stage have helped me establish cooperations that last for years and were mutually beneficial.

What else?

- implemented process improvements that reduced lead time and increased efficiency, resulting in higher customer satisfaction rates.

- conducted market research and analysis, providing valuable insights to support strategic business development initiatives and identify new market opportunities.

- introduced teams to customer success, maintaining solid client relationships and achieving high client retention rates.

- mentored and guided sales assistants, contributing to their professional development and driving improved performance within the sales team.

- expanded the company's client base through effective lead generation and successful negotiations with partner companies.
I'm a tech-savvy HoS / Sales Manager with 6+ years of experience in IT Sales and a solid background in B2C and B2B. I've participated in clients' projects A-Z, from initial contact to final delivery, and helped teams improve their skills along the way. Focused on developing customer relations with market leaders and newborn startups within FinTech, EduTech, HealthTech, and Blockchain industries.

Just a few things I've done:

- controlled end-to-end sales operations, from lead generation to deal closure and retention.

- optimized customer onboarding and set up the flows, improving team communication flows.

- optimized resources by involving fewer higher-ups, keeping things practical and profitable.

- restructured customer journey and introduced new communication channels and methods for better conversion and retention.

- nurtured sales assistants to work with outstaff segment, personally negotiated with business partners to set up new cooperations, expanding the company's network.
Clearly, I enjoy challenges, though I wouldn't like Lead Generation to become of them.

quod erat demonstrandum