Position: Customer Support
Category: Support
English level: upper
Years of experience: 2

Conducted research and created a spam filter for the helpdesk system, which reduced the load on the support department by 20%
Verified and reviewed specification
Performed functional and compatibility testing 
Supported end users with new known issues documentation 
Investigated and troubleshoot errors and ANR analytics   
Verified and Investigate issues reported by clients
Reported found issues and verified fixes on production
Filled in application metadata in app stores, and created and updated technical specifications and release notes.