Position: Customer Support
Category: Support
English level: fluent
Years of experience: 1


Sales manager 
UniTech Company [ 02/04/2021 – 23/02/2022 ] 
City: Kyiv 
Country: Ukraine 
Closed lucrative sales deals using strong negotiation and persuasion skills.
Resolved customer issues quickly to close deals and boost client satisfaction.
Established and cultivated solid business relationships with new or existing customers.
Maintained ethical and positive working environment to reduce turnover and promote high
retention rates.

Customer Support Representative 
MD Group [ 09/2018 – 04/2019 ] 
City: Kharkiv 
Country: Ukraine 
Promptly respond to customer inquiries in person or via phone, email, mail, or social media.
Tracked and monitored records of customer interactions, processed customer accounts, and
filed documents.
Collaborated with team to quickly resolve customer complaints with the appropriate action.
Effectively managed approximately 300 incoming calls daily.