Position: Account manager, HR  BP, Business development manager
Category: Other
English level: fluent
Years of experience: 5

Владею арабским языком. Опыт в  sales, business development, сейчас работаю Clinical Operations в Sprout Therapy
Clinical Operations Manager at Sprout 
-Tracking of the treatment plans submissions for the company's clients
Tracking and reporting operational performance across 

Creating and implementing new operations processes within the company

Calculating data for proper utilization billed hours by company's employees 

Working on internet clinical development activities and processes

Identifying and providing solutions to clinical operations related to internal and external issues/questions 

Business Development Manager / Account manager (+ partially sales) at Hotelfriend AG company.(18.03.2020 – 30.07.2020).
Managing and retaining relationships with existing clients
Arrange business meetings with prospective clients and demonstrating the company’s product
Online and live negotiations with stakeholders and potential customers
Reporting on successes and areas needing improvement to different departments
Contacting potential clients to establish rapport and arrange meetings

Creating surveys and analyzing the data received + providing it to company’s top-management 
Help Company’s CEO with arranging and conducting a successful negotiations with a potential clients and business partners
Interpreting negotiations for one of the CEO of the company.
Developing quotes and proposals for company’s customers
Discussing promotional strategy and activities with the marketing department and company’s CEO



Online Customer Support Representative “Nextiva Ukraine LLC” (10.10.2019–12.03.2020).
Communicating with customers via online chat, assisting with any issues connected to VOIP /  Nextiva Services.
providing each customer with a first-class customer service over the chat
Troubleshooting customer’s devices, network and issues connected with their accounts


Customer Support Representative “Nextiva Ukraine LLC” (01.06.2018–10.10.2019).
Communicating with customers over the phone, assisting with any issues connected to VOIP /  Nextiva Services.
providing each customer with a first-class customer service


HR Specialist at “LUCKYTALKY” (01.10.2017 – 06.02.2018).
Processing personnel information / Cooperating with Staff Records Department,
Controlling adaptation and dismissal procedures,
Сreation and purchase of branded gifts for employees



HR Business Partner at “LUCKYTALKY” (23.03.2017 -01.10.2017). 
Processing personnel information,
Controlling adaptation and dismissal procedures,
Developing and maintaining the company'
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