Position: Account manager
Category: Support
English level: fluent
Years of experience: 2.5


Working Student (Software testing) at Finanz Informatik (06.2022 - now)
- Working with and running tests in SimCorp Dimension;
- Tests automation using Powershell scripts;
- Working with software documentation (German);
- Creating surveys to analyse and optimize work processes

Account Manager at Continuum (03.2019 - 09.2021)
- Communication with regular and VIP clients via chat/email or messenger;
- Making personal business reviews and creating strategies for clients;
- Creating long-term relationships with clients and supporting them with the product's usage;
- Making bug reports (Jira) and monitoring the progress to keep the team or a client posted;
- Making internal and external documentation (EN/DE/RUS) as well as mentoring newcomers;
- Constant communication with PM and QA team to understand technical problems and find alternative solutions for clients or team members;
- Optimization of the working processes inside the Account
Management team.
As I am currently doing my Master in Germany, would like to receive a remote offer.