Position: Technical support agent
Category: Support
English level: upper
Years of experience: 1.5


Highly accomplished and dedicated professional with 1.5 years of experience at Crocoblock,
working as the lead manager during night shifts. Adept at handling a wide range of
responsibilities, including managing a team of 4, addressing hot customer inquiries, resolving
billing issues, and providing pre-sale support. Proficient in troubleshooting technical problems
related to WordPress plugins, ensuring seamless operations and optimal team productivity.
Demonstrated reliability through consistent night shift availability, working 8 hours per day to
deliver exceptional results. Exceptional track record of closing nearly 10,000 chats and 3,000
tickets, showcasing strong problem-solving and communication skills. Committed to delivering
outstanding performance and contributing to the success of the organization