Position: Customer Support Representative, Customer Care Specialist
Category: Support
English level: upper
Years of experience: 3


- Project Coordinator (Oct 2021 - Present)
Company - PEXLY (BPO)
Coordinated and supervised day-to-day front-end operations of an international outsourcing team of 20 Customer Support Representatives.

- Customer Support Representative (Dec 2019 - Oct 2021)
Company - PEXLY (BPO)
Communicated with hotels via phone to confirm reservations, and obtain information regarding problem cases, and reported via email to Customer Support L2 describing the issue associated with a particular reservation.
Sales - cold calls