Position: Support agent
Category: Support
English level: fluent
Years of experience: 4


* April 2020 – Present
    Technical Support Specialist at JetMonsters (Zemez), Mykolayiv

  Working to achieve high customer satisfaction rates by providing optimal customer service in tickets, chats (corporate chat and Facebook chat);
  Working with customer feedbacks and refund requests to improve company trust rate;
  Lead company Youtube IT Support Channel;
  Helped to increase customer retention by striving to create wonderful customer experiences (B2C SaaS);
  Provided incident management via calls with customers.


  * September 2019 – April 2020
    Website CEO at Addrian (Campbooking), Mykolaiv
      
  Created a company website for booking kids camps from scratch;
  Lead generation;
  B2B communication with the camp owners/representatives;
  Leading partners to sign contracts. 


  * July 2019 – September 2019
    Customer Support at NDA, Mykolayiv
      
  Provided superior customer service to clients by addressing all questions and concerns via calls, emails, and messaging;
  Was working with ELD devices and logbooks support;
  Researched, interpreted, and advised the customers regarding compliance with laws and regulations.


  * May 2016 – November 2016
    Assistant manager at English For IT, Odessa
      
  Coordinated English native speakers and managed their tasks and duties;
  Checked and reviewed English lessons in order to improve customer experience;
  Used to interview students to find out weakest and strongest spots of education programs to improve company services; 
  Used to create and develop student program plans