Position: Customer support
Category: Support
English level: fluent
Years of experience: 5


Freelancer on regular basis starting 2018
05/2021 – 02/2022 LCI MTC GROUP agencies booking manager B2B
03/2021 – 05/2021 LCI MTC GROUP emergency booking manager B2B
02/2022 – LCI MTC GROUP – head of operation department B2B
Sacruna Luxury Retreat center (Spain) – B2C – manager of the product (including selling)
Upwork writer
11/2017 – 12/2015
Austrian Airlines – Customer Service, Lviv
Commercial Agent
1.Consulting customers over the phone regarding ticket reservations, refund/revalidation of tickets,
additional services, data changes in bookings, information about flight schedule/ticket prices,
selection of best possible itinerary taking into account customer preferences, solving problems in
emergency situations, leading of data base, data processing, solving problems in involuntary
situations.
2.Coordination and communication to colleagues from different departments.
3.Selling tickets and services.
4.Consulting customers over the email.
5.Monitoring of the flights.
05/2015 – 10/2015
Escape quest Administrator
1.Creating new quest room
2.Consulting people while they are playing.
3.Technical responsibilities.
4.Cleaning
5.Presentation of game to the customers.
6.Meeting customers.
12/2013 – 09/2014
EuroStandart
Estate agent
1.Working with people and information by the phone and email.
2.Organisation of flats presentations.
3.Analysing the market of flats, houses, etc
4.Making flat/house/office presentation on the place.
02/2013 - 06/2013
Acco Hostel. 110 Apartments.
Sweden. Administrator
1.Working with reservation, manage bookings in the system dorm project.
2.Communication with guests via phone, skype and email.
3.Working with other colleagues based in Sweden.
4.Financial operations, fax, etc.
Seller: Books Exhibition Lviv, Food Exhibition Lviv;
1.Selling
2.Communication with people
3.Making reports about selling process

Copywriter/Writer – by my own side
Festival: Babylon Escape 2013/2014//2016 (Ukraine)
Volunteer – 2013
Organizer – 2016/2014
1.Organisation and support of transportation for artists/designers
2.Organisation of Transportation for guests
3.Solving upcoming problems
4.Support designers and artists during the festival
5.Final reports and conclusions regarding finances
6.Others