Position: Customer Support Manager
Category: Data Analyst
English level: upper
Years of experience: 7


Services and Support Analyst
Intent Solutions Group LLC
Mar 2020 - Present 

- Develop system and procedures for data management within the company
- Ensure data management protocols comply with company and customers' needs
- Distribute information within the company about the policy and procedures related to data retrieval
- Assisting colleagues in performing data-related tasks
- Provide feedback and evaluation for subordinates
- Events facilitation
- Deliver reports to supervisors regarding data management issues, provide suggestions on
improvement
- Monitor most common mistakes and submit suggestions for training improvement

Involuntary Issues Support Agent
TICKETS.UA
Jul 2016 - Jun 2019

- Support and provide superior service via phones, e-mail and chat
- Handle and resolve customer complaints
- Process orders and applications
- Identify and escalate priority issues

Administrator of data processing
Ukrtelecom
Feb 2014 - Dec 2015

- invoice preparation for customers
- customer debt reports preparation (daily, weekly, monthly)
- form request for services suspend based on debt report
- other related reports preparation