Position: Head of Operations
Category: Other
English level: fluent
Years of experience: 3

Making it from support agent to Head of Customer success with 60+ people team in 1 year.

Establishing full onboarding, logistics and operations departments in startup in 3 months for a brand new music product.
Head of Operations
Jammy Instruments
2018-2020

Establishing customer support department from scratch
Development of onboarding and training program
Creating help page and navigation from scratch
Establishing communication processes between engineering and support departments
Data analysis
Tracking and collecting data fro future software and hardware improvements
Establishing service centres worldwide
Establishing worldwide shipping and logistics
Financial operations

Ring Ukraine
2018-2019

Customer support representative -> Learning & Performance Trainer -> Customer support Team Lead -> Head of Customer support

Managing team of 60+ peopl
Creating schedule
Implementing Quality Assurance metrics
KPIs
People management
People development
Analytics
I am looking for an interesting project and company that are craving for establishment high-standard processes on each stage: business, communication, people management and development.