Position: Technical/Customer Support Manager
Category: Support
English level: intermediate
Years of experience: 2.5

I completed courses in Web design and Frontend.
Before creating the projects, I was engaged in the analysis of the target audience, the search for references, the choice of typography and style, the creation of a prototype, after which I began the design of the project.  I used Figma and Photoshop.  Also I have portfolio on Behance. 
On the front-end course, I built several websites on my own using HTML, CSS, SASS, GIT. 
As well I am currently learning SQL.

I also have an Intermediate level of English.  And I constantly learn it so as not to lose progress.
Hi all!  I am a Customer Support Manager.  
My responsibilities include:
- provide quick and accurate feedback to customers;
- help customers by giving the right solutions clearly, concisely and politely;
- ensure proper processing, reporting and closure of all issues received from clients;
 - work with the CRM system;
 - communicate with clients in accordance with requirements through various channels: internal chat, IP telephony, less often e-mail;
- daily assignment of tasks along the line;
- holding meetings to discuss current tasks and their solutions. 

I love my job and being helpful to people. I constantly strive for development and improvement.
I expect to constantly develop and learn.  In IT you will always move and have something to grow.

Also I would not like to work with phone calls often, but I like to communicate)