Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 4


Customer Support Representative:
Utech 05/22 - present

– customer support through the ticket system, e-mails, and calls 
- consulting about the application 
- performing troubleshooting 
- cooperate with colleagues from other departments and escalate complex issues

CUSTOMER SUPPORT REPRESENTATIVE
Pride International 09/19 - 02/22

- quality control of the work of the department 
- customer feedback through the ticket system, 
e-mails, social networks
- development and implementation of measures to improve efficiency indicators
- formation of a knowledge base
- control of timely elimination of conflict situations
- training and onboarding new team members and supporting them throughout the entire working period

MARKETING SPECIALIST
"Світ Тепла" 04/19 - 09/19

- creating video content (filming, editing)
- creating websites through the WordPress platform
- writing/posting articles
- technical audit of existing sites
- creating a content plan
- searching for different specialists (developers, QA, designers) and interaction with them