Position: Head of IT
Category: Business Analyst
English level: intermediate
Years of experience: 11

• managed development and implementation of GIS, DMS/OMS/EMS systems, SCADA
• managed implementation, integration MS Dynamics AX 2009
• managed of development and improvement ERP/CRM  
• architected and impementated "paperless" and "online‑oriented" principles software
• architected and implemented self-service customers points
• introduced an electronic system for conducting requests to the department (ServiceDesk);
Hello. I'm an Business Analyst. I've been working in IT industry for 19 years. I started as customer support specialist since I graduated from USMTU. Then I went to software developer, business analyses and last 5 years I've worked as head of IT-Department big energy supplying company. That experience allowed me to gain and develop soft skills, as confident, problem-solving, stress-control. My colleagues said that I can listen and transform complex ideas to simple. I was responsible for automatisation business-processes, manage team of developers. I feel myself pretty good in negotiations with counteragents as well as product owners. My role as business analystе allowed to build software infrastructure with implementing ERP system, ODM (operation dispatch control) and integration with current developed software products. The most significant developed software solutions was : Docflow/workoflow system, Transport management system, call-center, self-service customers points. I feel comfortable with software development. My hard skills are java 8, pg/pl sql, delphi. My current goal is to conduct my experience of programming and analytical mind and I focus primarily for challenging opportunities where I can use my abilities and gain new experience, develop new skills and knowledge.