Position: Product manager
Category: Product Manager
English level: upper
Years of experience: 1

On one of the projects, we divided the monolithic product into smaller components, which greatly simplified the work of the technical support department, allowed us to update the client application without interrupting the user session, and thus the clients always have the most current version of the program (previously we had to maintain at least 5 versions of the program, which lengthened the release date of the new version due to prolonged regression)
- introduction of onboarding for new clients, which increased the number of successful transactions per month by 150%
- automation of the technical support department, which led to the ability to collect data on the work of the department and increased the overall level of customer satisfaction from 70% to 94%
- automation of the customer success department, which made it possible to collect high-quality NPS metrics, reduce the churn rate to 0.5% per month and keep it within 1% and reduce the monthly debt by 75%
- creating a roadmap based on market requirements
- work with B2B and B2S segment
- experience with the following markets - CIS, Latin America, Tier 1 countries
- preparation of technical requirements for developers and design team
- holding internal meetings with the team
- close work with the marketing and sales departments, constant communication with the stakeholders
- work with international teams within the company
- work with team members who are on remote 
- backlog maintenance
- work on the methodologies of agile, scrum, kanban, lean
- experience in customer development
- experience with the analysis of direct and indirect competitors
I am looking for a position where I would be able to grow and develop professionally. I prefer working with clear processes and well-defined scope of responsibilities.