Position: Product / Project Manager
Category: Project Manager
English level: fluent
Years of experience: 1

Google Project Management: Professional Certificate
Simulator for "Learning Data-Driven Product Management
and Growth"
Product Management: LinkedIn Learning Course
Content Management: HiSkills Course
Billing Product Manager:
August 2019 - ongoing
Monitoring of payment metrics
Banking sphere analysis & work with payment solutions
Customer & market analysis
Risk management: reduced chargeback ratio by 10%
Support Team & Account Managers management
Billing & KYC processes improvement (internal & external)
Communication with customers & handling issues/risks
Internal documentation, reports & invoices preparation
Reputation Management: CSAT increased from 3.0 to 4.0
Internal training project: increased team efficiency by 10%

Web Application Customer Support Specialist:
January 2019 - August 2019
Communication with clients (chats, calls, emails)
Issues/bugs reports & manual testing
Handling issues
Training of new employees
Assist with requests and familiarize clients with company
services