Position: IT Support Specialist
Category: Sysadmin
English level: upper
Years of experience: 3


Provided technical support to end-users, having resolved over 5000 hardware and
software issues.
Assisted in the installation, configuration and maintenance of computer systems and
software applications.
Loaded software, granted permissions, and configured hardware for over 300 new
employees as part of on-boarding process.
Used ticketing systems to manage and process support actions and requests.
Responded to help desk tickets and inquiries in a timely manner, ensuring high level
of customer satisfaction rate.
Collaborated with cross-functional teams to troubleshoot network connectivity and
system performance problems.
Conducted system upgrades and implemented security patches to ensure data
integrity and network stability.
Utilized Microsoft Sentinel to analyze and troubleshoot cybersecurity incidents,
ensuring a proactive approach to threat detection and mitigation.
Conducted thorough investigations of security alerts and incidents, analyzing log
data and system behavior to identify and resolve potential threats
Created and maintained 50 user manuals and troubleshooting guides.