Position: Account/Customer Success Manager
Category: Sales
English level: upper
Years of experience: 11

Closed deals and increased the Company’s monthly profitability by 3 times.
I’ve been working in a customer success environment for more than 10 years, including 3,5 years in IT.
Shared the roles of resource, account, and operations manager establishing long term relationships with foreign clients and different stakeholders.
Coordinated projects, ensured the timely and successful delivery according to customers’ needs and expectations. Participated in pre-sales and presentations.
Experienced in contract creation, negotiations, reporting, invoicing and payment control. 
Created customer care policies, conducted NPS and CSAT surveys. 
Treat clients as real humans behind the screen.
Have team player mindset, ROWE approach.
I’d prefer account manager role rather than sales/seeking new clients opportunity. Do not believe in micromanagement and excessive bureaucracy. 
Interested in companies with 50+ headcount, Kyiv office with the possibility to work remotely.