Position: Data annotation
Category: Support
English level: fluent
Years of experience: 3


Quality Control of Customer Support Department 
- supervising the quality of the customer support;
- managing CSRs;
- streamlining and organising the workflow;
- compiling the Knowledge base;
- employee training;
- resolving disputes; 
- managing Customer Care email;
- troubleshooting the CRM;
CSR
- phone, text, email communication with customers;
- consulting about company's services and policies;
- managing CRM;
- dispatching technicians;
- resolving issues;
Lead generation,  sales