Position: Customer Support Team leader
Category: Support
English level: upper
Years of experience: 3

As a customer support agent:
- Reduced the number of refunds by 20 percent;
- Became a customer service manager on Facebook and Instagram and increased the company's rating on the Trustpilot website by 1.5 percent in a month, receiving feedback on excellent support;
- Increased product sales thanks to a successful collaboration with the advertising department.
I was working as a Chinese and English interpreter, content manager in a US company, and customer support agent in an Israeli company. I have a great experience in communication with different people types, since I was living and studying in China, and it was one of the priciest periods of my life. 
Multitasking, the ability to learn new things quickly and with great interest, solve user problems and understand the digital marketing market, improve the process of communication with customers, so customers understand the product better, and makes it easier for them to use it. I am also interested in IU/UX design and practice creating websites.