Position: Google Ads Account Manager
Category: Marketing
English level: fluent
Years of experience: 4


At TTEC for Google

Google Ads Account Manager
 Jan 2017 – Present
• Optimizing existing online Google Ads campaigns and building new ones to help customers meet their objectives;
• Working with related Google products: Google Shopping; Google Analytics; Google My Business;
• Providing strategic advice to small and medium companies;
• Offering solutions according to business goals and specific market conditions;
• Creating and implement marketing strategy;
• Selling Google Ads solutions recommended by Google;
• Managing trusted relationships with clients and developing a thorough understanding of their business challenges.

Senior Google Ads Account Manager
Jun 2018 – Present
• Achieving higher targets;
• Helping new joiners;
• Team leader support;
• Helping team with technical issues.

Quality Analyst & Google Ads Account manager
Feb 2020 – Present
• Responsible for overall quality performance of a team;
•Providing effective, accurate and constructive feedback to agents and create action plans to ensure continuous improvement
• Coaching & training by managing new starters ramp up process and other kind of support such as feedback sessions, personalize training's and exercises;
• Work closely with Team Leaders and Quality Team to provide the best results by identifying knowledge gaps, creating action plans and attending interviews during recruitment process
• Sharing product-knowledge and soft-skills best practices;
• Calls quality evaluation and coaching of sales representatives;