Position: Team Lead
Category: Support
English level: upper
Years of experience: 5

With an enormous patience and meticulous work, improved performance of some agents who needed that support.
As a team lead for 18 team members, I usually assist them with complex or controversial requests, make a schedule for the team via Zoom Shift and handle their sick leaves and vacation requests day by day. 
I'm also good at mentoring and assisting agents with weak performance in order to improve their results. 
For sure, I do monthly QA for my team and check their performance constantly.
Being a part of the team, I solve tickets as an agent, thus I'm a product expert and know all the product updates. 
My strong suit is the fact I meet all the deadlines, I'm precise in everything, and I'm really good at communication. 

At this time I feel I need new challenges and personal growth, so I'm here.