Position: Head of customer support, Head of Sales, Team Lead
Category: Sales
English level: fluent
Years of experience: 5


Sales, lead generation and customer care specialist with over 3 years of experience in team management.
Background: 
Sales: Direct sales, B2C, Telemarketing, Chat sales, Tickets, Emails, Cold calls, Retention, Sales staff training. 
Management: Call Centre, Sales department, Customer Support department, Lead generation department, Teams up to 25 agents, Staff interviewing and hiring, Onboarding/off-boarding of employees, development of scripts and funnels.

Experience: 2 years experience as a sales agent and Customer support agent. 2 years of experience as a Team Lead in sales, Customer support and lead generation departments. Managing teams from 5 to 25 employees, both "in-house" and remotely. Working on North American market and other English-speaking countries. Developing scripts and funnels, implementation them in the workflow. Creating and managing frameworks to track KPI's for departments and other structural units. Launching projects from "Day 0".

Interested in openings for management roles, Team Lead / Head of Department positions.