Position: Senior Support Consultant
Category: Support
English level: fluent
Years of experience: 4

Onboarded and trained the bigest hearing aid manufacturer in Romania with more than 40 production sites all over the country (they switched from manual to full digital hearing aids manufacturing).
Participated in EUHA 2018 (International Congress of Hearing Aid Acousticians ) and generated more than 50 new leads.
Experienced Senior Technical Support Specialist. For last four years I was helping customers all over the world to switch from manual hearing aids production to digital. 
Responsibilities: Software and Hardware (3D-scanners) issues troubleshooting. Reporting bugs. Onboarding new customers. Software training. Writing guides. Consultancy. Interviewing candidates for Customer Care team.