Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 2

Consistently contributed to team effort by accomplishing related results as needed.
PARTS iD Inc
Customer Support Representative
2020 - 2022 
Lviv, Ukraine
- Resolve product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment; following up
to ensure resolution.
- Recommend potential products or services to management by collecting
customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer
information.
- Identify and assess customers' needs to achieve satisfaction.