Position: customer support
Category: Support
English level: upper
Years of experience: 0.5

Enhancing product knowledge: Developing a deeper understanding of the products or services your company offers to provide more effective and accurate support.
Problem-solving and troubleshooting: Strengthening your ability to identify and resolve customer issues efficiently and independently.
Guiding customers through product or service features and functionalities.
Processing customer orders, returns, or cancellations.
Documenting customer interactions and maintaining accurate records.
Collaborating with other teams, such as sales or technical support, to ensure customer satisfaction.
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