Position: Quality control specialist
Category: Support
English level: fluent
Years of experience: 5


- Quality control specialist: 
• Checking and evaluating the agents' work (UA and USA teams) (calls, email/chat correspondence) on the correct execution of the procedure, identifying the problem, provide with correct, full set of directions to solve the user's issue.
 • Cooperation with management to develop new quality control processes and procedures.
• Analyzing and reporting the user's complaints and feedback.
• Conducting 1 on 1 meeting to provide agents with spot feedback on their performance.

- Customer support: Incoming and outbound communication support. Resolve issues by applying established policies and procedures.
Handling customer inquiries over the phone, email, and live chat.

- Senior Claims Specialist: Working with refund requests from passengers, business correspondence, and phone communication with airlines.
   Analytical assessment and solution of each case, calculation and refund the amounts for passengers.
I’m interested in a long-term working relationship in a fast-growing company with strong corporate culture, values, and a friendly atmosphere. Carry out exciting and practical tasks, apply my experience and develop new skills. 
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No night shifts