Position: Customer support manager
Category: Support
English level: upper
Years of experience: 1.5

Have been working as an acting head of customer support team for half a year on English desk.
Customer Support Manager Oct 2020 - Nov 2020
СаппортЛаб, Kyiv
Handled complex and sensitive client relations and quality control
issues to minimize negative impact to customer support direction.
Respond to all inquiries and requests in a timely manner.
Maintain operational efficiency through following proper office
protocols.

Customer Support Manager Apr 2021 - Feb 2022
MaxiGroup International, Kyiv
Conducting day to day help with a huge variety of requests from
customers regarding technical issues via phone and emails.
Providing coherent trainings about trading on stock market and how to operate trading platform.

Customer Support Manager May 2022 - Present Day
Weblium, Kyiv (remote).
Providing high class customer support for clients regarding website creation process via chat and emails. Ensuring quality control of company's Help Center.
No sales.