Position: Project Manager I Delivery Manager
Category: Project Manager
English level: fluent
Years of experience: 5


ICP-APM® certified manager with a proven track record in the IT industry. With over 5 years of experience in client-service roles and Project Management, I am dedicated to serving teams, guiding clients, and ensuring that customers achieve their desired outcomes and value.

Domains experienced with Fintech, Blockchain, Wealth management, eCommerce, Real-estate, Travel tech, healthcare, Retail etc. 

Experience working in International Companies and with remote teams.
 
Recent responsibilities:

- Building and maintaining strong relationships with key stakeholders anticipating customer needs, and providing solutions to achieve mutual success.
- Pre-sale involvement. Allocate team, gather requirements, monitor, present, and defend estimation in front of the client. Initiate project.
- Establishing partnerships, and expanding customer base.
- Implementing strategies to drive customer satisfaction and loyalty.
- Ensuring customers receive exceptional service and support throughout their journey.
- Build a long-lasting relationship based on trust and respect.
- Worked closely with BA, Dev team, and C-level to analyze
requirements/proposals, present, and initiate development activities
towards existing and new prospects.
- Greatly improved communication strategy around follow-ups, notifications,
up/cross-sells in order to meet quarterly KPIs. 
- Analyzed weak spots and problem areas for every customer and defined best-case scenarios to turn them into success cases.
- Increased department revenue and customer satisfaction score.
- Delivery control. We must deliver regularly and according to the timeline to satisfy customers and prove ourselves, as reliable vendors.
- Attend pre-sale calls. Allocate team and conducted calls. 
- Collect key requirements. Outline process. Define critical milestones and potential
risks.
- Business analysis: took part in collecting, coordinating, and prioritizing project requirements. Backlog planning and project kick-off initiating.
 - MSA/SOW/NDA preparation and negotiation.
 - Manage 3-4 active internal projects simultaneously and oversee 1-2 projects handled by external partners.