Position: Operation Controller, billing manager
Category: Other
English level: fluent
Years of experience: 1.5

Successful team management under heavy workload, resolving issues of the highest complexity. 
Languages:
English, German, Ukrainian, Russian
Certificates:
- General data protection and regulation
- Information security
- Preventing bribery in business
- Preventing money laundering
Operation Controller
1.6 years
-performing daily analysis of operations with payment cards, accounts;
-executing operations with reconciliation procedures, payment files processing, reports, etc;
- topping-up company's crypto accounts on various exchanges;
-investigating issues with operations in the systems, perform actions with such operations;
-executing financial monitoring of operations in different channels;
-communicating with 3rd parties, international payment systems regarding transaction investigations, chargebacks, refunds, etc;
-planning, processing, and controlling stock of cards and assets;
-developing of corresponding documentation, document processes, etc;
-taking part in automation of operations, monitoring, etc;
providing support for operational processes of the Unit.

Senior Customer Support Representative
2 years
- training and mentoring of 15+ new colleagues;
- guidance and best practice sharing with other members of the Customer Support Team;
- quality control and reporting;
- preparation of internal suspicious activity reports (SARs).

Customer Support Shift Leader
5 months
- supervising members of the chat group;
- team performance monitoring and ensuring duties are performed efficiently;
- reporting any issues to the management;
- managing employee requests.

Customer Support Representative
11 months
- handling and resolving customer's queries via email;
- collaborating with other teams to tackle and resolve customers' issues;
- creating tasks in Jira (bugs, incidents, feature requests).
I would like to be a part of a friendly team and work with leadership that values its employees. My aim is to face new challenging tasks and help the company to achieve its goals!
I'm expecting to work in a perspective company that provides a possibility of career growth and propels my professional and personal development.