Position: Program Manager, Senior Delivery Manager, Account Manager, Site Manager, Head of Unit
Category: Project Manager
English level: fluent
Years of experience: 11

• Program of 60HC+ transited from T&M to Fix Price model, incl. customer negotiations, metrics/KPIs implementation, SOW estimation, team formation, P&L management, optimization, reporting.
• Project of 30HC+ transformed from Team extension model to Feature delivery Squads within Spotify model, incl. customer negotiations, changes of delivery process, team structure, reporting, communication, budget calculation.
• Rollout in China from scratch to production of component delivery process, incl. separate infrastructure and ETL processes rollout, knowledge transfer to local implementation team, security assessment.
• Several waterfall and scrum distributed delivery teams merged into one effective team, incl. delivery process transition to enterprise SDLC, audit and certification standards.
• Several projects launched from scratch, followed delivery schedule despite on lots of challenges, moved to production with warranty period. 
• 24/5 L3 support service launched from the scratch, incl. existing delivery team reformation and processes establishing.
• Lead hiring factory for a new 15HC+ project, incl. unique roles staffing, customer communication and transparent reporting while aggressive deadlines.
Experienced Program Manager / Senior Delivery Manager with 20Y+ in IT, incl. 13Y+ as manager, 4Y+ as business analyst, 5Y+ as architect, 7Y+ as Java/DB developer.
     Responsibilities: Managing of Program/Project delivery, cross-program dependencies, customer negotiations, people, P&L/budget/resources/SOWs, risks, escalations/conflicts, problems, changes, transformation, integration, coordination, Metrics/KPIs, program governance, reporting.
     Successfully launched and managed distributed, collocated, remote multinational outsourcing delivery teams of different size and complexity.
     Focusing on delivery and maintenance continuous improvement, team collaboration and transparency, operational excellence and alignment with company goals. Strongly experienced in agile software development process establishing (Scrum, Kanban, Spotify).
     Extensive expertise in Location & Mapping Services (Delivery Program outsourcing), Investment Banking (Delivery outsourcing), Telecom (Big Data Analytics, Data Warehouse, Consulting).
     Projects/clients origin: Europe (Germany, UK, Sweden, Russia, Ukraine), North America (USA, Canada), East Asia (China).
Long term opportunity, new challenges.