Position: Director
Category: Product Manager
English level: upper
Years of experience: 11


Director of Support Department

Areas of responsibility: A fully rebuild Support Department, managing L1, L2, L3, CCE levels of Support. Managing employees who locate in different countries. Setting and achieving high KPI (98-99% customer satisfaction, reduce waiting and solving time of tickets ), internal Help portal, automation, answer bot, advanced reporting for C-level, budgeting.