Position: Team Lead
Category: Support
English level: upper
Years of experience: 1.5


• Probed to identify business challenges to better understand needs of prospective clients.
• Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients.
• Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
• Promoted brand effectiveness and product benefits and delivered product on time.
• Offered proactive resolutions while driving actionable responses to questions, concerns, or challenges.
• Identified prospective customers and evaluated market potential.
• Frequently visited customers to maintain positive and productive relationships.
• Communicated with customers to immediately determine resolve problems, avoiding escalation.
• Improved operational efficiencies by updating customer service protocols and standards.
• Tracked weekly sales to develop senior leadership reports for corrective action planning.
• Re-engaged customers from dormant accounts, increasing revenue.