Position: Junior QA Engineer
Category: QA
English level: fluent
Years of experience: 0


Highly motivated and technically proficient professional seeking an entry-level QA position, leveraging a diverse background in customer support and a self-driven pursuit of new technologies. As a former Customer Support Agent at Support Your App and WiseBits, I have gained valuable experience in handling various CRM platforms, managing systems, and providing exceptional customer service for multiple projects. Fluent in English, Chinese, Ukrainian, and Russian, I effectively managed inbound/outbound calls, chat, and email requests. Moreover, I actively contributed to team development by assisting in training new members and creating knowledge-base articles.

As an independent learner, I have honed my skills in testing fundamentals, JavaScript, React, Git, HTML, CSS, JSON, and REST API, and hold a Professional Scrum Master certificate. My proficiency extends to a range of tools such as GitHub, Chrome DevTools, Postman, VS Code, Jira, Confluence, Zendesk, Firebase, Figma, Zephyr Scale, and Trello. With hands-on experience in Confluence and Zendesk, and occasional use of Jira, I am well-equipped to integrate seamlessly into a tech-driven QA environment.

Eager to transition my passion for technology into a QA role, I am excited to contribute my adaptability, problem-solving skills, and dedication to delivering top-quality software products. Committed to continuous learning and personal growth, I am ready to take on new challenges and thrive in a dynamic team-driven setting.