Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 3


My first role working remotely was as a Technical Support Agent for Trilogy(Crossover) in 2021. Within the role, I was responsible for learning and supporting several software products, product knowledge curation and maintaining the standards set by the company. In this role, I maintained a high FCR rating, cleared backlog regularly which helped the team focus on newer issues, mastered up to 4 different software which improved my versatility, and contributed to the company's knowledge base. The skills I learned within this role made me a proficient employee and helped me land my role with the second company.
In my most recent remote position as a Customer support specialist, I was responsible for building app templates for the sales team, supporting a complex app, creating and verifying knowledge base articles, and working on the weekend shift.
From my experience, I realized that I like the quiet atmosphere of working from home. Focusing on my work and getting things done quickly and effectively without the constant distractions of the office. Working from home helps me get more done in less time by avoiding potential distractions. Instead of spending hours on the street trying to catch a bus or taking long drives, I could sit in a corner and knock myself out on productivity.