Position: Project manager
Category: Project Manager
English level: fluent
Years of experience: 3


I have been working as a project manager for over 2 years for a company selling products on the international marketplace Etsy.
We create unique, custom-made, personalized products made of wood and glass.
Our customers are from the USA, Europe, Australia, New Zealand, etc.
My responsibilities include:

- Communication with customers regarding the desired product and its design
- Consulting customers and advising on the best solutions of their vision 
- Setting an estimated timeframe for the production and price of the goods depending on the complexity of customers’ requests 
- Writing technical tasks for the team (designers, laser engraving specialists, craftsmen) 
- Controlling all projects processes and prioritizing their fulfillment according to the schedule 
- Giving feedback to the customers throughout all processes (For example, I provide a mock-up of the item they desire so that they could see the visualization of it and confirm that that’s exactly what they would like to have. If they would like to change anything we create a new mock-up. The production starts only when full confirmation is received, this way we make sure of the customer’s satisfaction of the final result)
- Perform risk management to minimize project risks
- Conducting project review