Position: account manager
Category: Other
English level: upper
Years of experience: 1

I led a team of 7 support agents in providing technical support.
Provide guidance, support, and industry insights to approximately 100 students enrolled in the educational program. 
Worked closely with a dedicated team of 30 volunteers to conduct a rigorous selection process among 4100 submissions, handpicking the top 75 candidates for the program.
As a Program Coordinator in online-bootcamp/school I am responsible for the successful execution of the program, including the selection process and day-to-day operations.

• Collaborate with mentors, program partners to provide guidance, support, and resources to participants throughout the program.
• Conduct regular check-ins with participants to assess progress, provide feedback, and address any challenges or concerns specific to their chosen tracks. Act as the primary point of contact for program-related inquiries, maintaining effective communication with participants, parents, and the nFactorial team.
• Manage administrative tasks such as participant registrations, attendance tracking, and program evaluations.
• Work closely with a dedicated team of 30 volunteers and mentors to conduct a rigorous selection process among 4100 submissions, handpicking the top 75 candidates for the program.

Previously I worked as a Project Manager at a hardware startup • communicated with teams to discuss targets
• orchestrated communication between business, support, and technical (both hardware & software) teams
• generated sales leads
• managed internal sales
• worked with Stripe payments (or online payment processing)
• reported back on results
• worked with Trello (issue and project tracking software)
• took a part in app flow design
• was responsible for app customization in English and Russian languages

I also worked as Support Manager at that startup and I led a team of 7 support agents in providing technical support for the users of Nommi app and device.
• educated customer support team in acknowledging and resolving customer complaints
• kept a record of customer interaction and details of actions taken
• developed several workflow optimizations in the support team (examined several standard and edge cases, prepared appropriate instructions for users to handle the problem, for agents to properly report on the issue
• managed and kept up to date FAQs, the knowledge base on the website
•  administrative support and organization / general administrative assistance and resource management
•  project coordination
•  communication management