Position: Sales/Account Manager
Category: Sales
English level: intermediate
Years of experience: 1


ArtDock-Information Analyst
03/01/2021-09/16/2021
- Implementation of personalized analysis and monitoring of data in the network.
- Conducting an audit of the reputation of clients using the OSIRIS program.
- Competent writing and sending requests to providers.
- Defined and executed the analytical plan, interpreted data assisted in report writing.
- Managed data entry and analysis for evaluation processes to prove funded programs were effective.

One-Sales Manager( (Intagram Store)
05/04/2020-11/18/2020
- Reception and processing of incoming customer messages. Clarified basic needs and advised clients on the availability of certain products.
- Developed template messages to quickly respond to customer requests, managed to reduce the time of correspondence by up to 40%, which allowed us to process more new requests.
- Confirmation of customer orders, support until the order is completed.
- Entered all relevant data about customers and their purchases into the CRM system.
- I was engaged in sending notifications about discounts and novelties of our Instagram store.
- Together with the smm manager, I worked on reviews and the dynamics of demand for new products.
- Engaged in resolving conflict situations, increased the reputation and level of solidarity of the store through loyal communication with customers.

STUDIO MODERNA-Sales Manager
(10/16/2019-03/21/2020)
- Engaged in maintaining and expanding the client base, which significantly increased the implementation of the main KPI indicators.
- Answered customer questions on the site and wrote texts for the support section.
- Filed complaints and claims from customers regarding product failures of the company.
- Resolved conflict situations and reduced the number of complaints by 30% in a year.
- Provided document flow and internal reporting of the department.
- Managed customer data in detail (their personal wishes, requirements) in the CRM system.