Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 1

Started as a Trainee Technical Communicator, successfully passed the onboarding course and was promoted to become a Junior Technical Communicator. During my work with SoftServe, I took part in 2 projects:
1. HRBP (Human Resource Business Partnership)
2. LODA (manual for admin part of Lvivska Oblasna Derzhavna Administratsia's web-site)

Completed Business Analyst course, conducted by Hillel IT School
SoftServe
Responsibilities:
• Creating materials covering new product features, updates, or announcements.
• Updating or develop topics or sections for existing documentation, including technical.
• Working efficiently in templates, develop simple document templates from scratch or update existing ones as needed.
• Updating simple technical illustrations (diagrams, workflows, and similar) in appropriate tools while understanding main principles for readable diagrams
• Redesigning presentation following brand and basic composition rules
Skills:
• Fluent English
• Ability to write using simple “global” English for IT audience
• Knowledge of writing processes, DDLC, project lifecycle, and roles
• Knowledge of Microsoft style guide
• Experience in Adobe Technical Communication Suite tools (basic functionality)
• Solid experience in MS Office tools
• Experience in Snagit (Photoshop) and other graphics editing tools (basic functionality)
• Experience in HTML or XML (basic knowledge)
• Excellent communication skills

G5 Entertainment
Responsibilities:
• Delivering support to customers who meet bugs in the games produced by G5 entertainment, by providing information in response to inquiries via helpdesk
• Creating troubleshoots to analyse and solve serious problems that players can meet during playing the game
• Monitoring customer complaints and store reviews to clarify advantages and disadvantages of the particular game
• Answering customer complaints at the app stores
• Creating FAQs and user guidelines. Posting them to company's website and helpdesk
• Processing customer feedback and escalating issues that require further investigation
• Creating bug report for the new issue the player has met in Jira.
• Transfer the report to QA department
• Managing the issue lifecycle in between developer and user
Skills:
• Knowledge of using Zendesk
• Basic knowledge of Jira
• Basic knowledge of Confluence
• Fluent English
Eager to improve skills, probably to learn something new