Position: Customer support representative
Category: Support
English level: upper
Years of experience: 5

I was building strong relationship with clients trying to go above and beyond and enabling clients to receive all the benefits of the product and service. This approach helped me to reach sales targets and succeed in customer support quality KPI.
I was leading a great sales team that provided permanent growth of all key indicators of the store efficiency.
Responsibilities at the previous position:
- leading of a sales team
- providing the execution of sales plans and high indicators of customer service quality
- consulting clients on all issues related with Kyivstar (B2C, B2B)
- operating HelpDesk to suggest a solution to clients' needs and dealing with complaints
- guiding clients through the acquaintance with new gadgets
- maintaining strong long term relationship with clients
- influencing the clients' vision of the products and services
- analyzing the key indicators of work efficiency of the team in aim to constantly develop professional skills of each team member
- managing administrative work of the store