Position: IT Support  Specialist
Category: Support
English level: intermediate
Years of experience: 6


September 2015 – August 2020: System And Network Manager,  
State Property Fund of Ukraine, Regional Office in Kyiv 
Project: It support department in the regional office on state State Property Fund of Ukraine in Kyiv  city. 
 Responsible for the maintenance, configuration, and reliable operation of computer systems.  Install and upgrade computer components and software. 
 Troubleshoot hardware and software errors. 
 Organization of regular backup and implement appropriate processes for data protection and failover  procedures. 
 Lead desktop and helpdesk support efforts.  
 Responsible for capacity, storage planning, and database performance. 
 Responsibility for documenting the configuration of the system. 
 Manage content in organization web site. 
 Development of the company web page and support. 

August 2020 – present: Technical Support Specialist, PJSC BANK VOSTOK
Project: It SL2/SL3 support in the PJSC BANK VOSTOK.
 Work with incoming support tickets and communicate with a clients.
 Participate in new releases roll out.
 Troubleshoot user issues with payment workflow.
 Preparing the guidance and support manuals.
 Preparing and operating the daily and monthly bank reconciliation statement.
 Outlines the refunds in the bank database.