Position: Team Lead
Category: Support
English level: fluent
Years of experience: 4


E-commerce Business Owner
2018 - now

Managed all aspects of strategic planning, stock searching, logistics, marketing and sales
Created an inventory of hard-to-find items and unique product lines 
Achieved 100% positive customer feedback score over thousands of transactions
Built long-lasting and trustful relationships with clients

E-commerce Product Manager
Lanternas do Céu  - Lisbon, Portugal
2018 - 2020

Performed market research  and developed business strategy 
Supervised a team of freelancers & full-time employees
Gathered and analyzed website traffic and user engagement data
Provided exceptional customer service to ensure the highest levels of customer satisfaction 

Senior Process Executive  (Google International Help)
Cognizant - Krakow, Poland 
2023

Resolved product issues by clarifying the customer's complaint, determining the cause of the problem, creating a bug via Buganizer and followed up to ensure resolution
Liaison between product team and community to provide updates accurately and on time
Analized metrics and provided KPI reports on a weekly basis
Established process improvement strategies which  resulted in increasing of customer satisfaction score