Position: Senior Buasiness Analyst / BA Lead
Category: Business Analyst
English level: fluent
Years of experience: 11

I led an ambitious and still successful deployment of IDT solutions for multi-country omni channel B2C sales model: retail, brand stores, distributors, MGM, loyalty programs, online retail, online store (yearly turnover $500k +) and other channels). 

Designed processes and implemented IDT solutions for 100+ user journeys for both sales team and end consumer:
- Salesforce CRM implemented. Variety of custom functionality designed and implemented 
- Shopify ecommerce cloud solution implemented into IDT infrastructure. Custom Shopify application developed
- Magento 1.x with further move to Magento 2.x deployed and integrated into IDT infrastructure. Variety of custom functionality developed
- Courier service, pick-pack and 3PL solutions integrated
- Developed: online payment processing integration, instalments engine, loyalty program engine
- Support function designed and implemented. Help desk solution integrated into infrastructure
- Data warehouse and Power BI cloud LIVE reporting implemented 
- 30+ APIs for infrastructure sync developed with further move to Mulesoft
15+ years experience of managing IDT (Information Digital Technology) infrastructure & solutions 
Discovering what users need by conducting user research and revealing critical insights
Creating product’s long-term vision, strategy & UX architecture
Aligning teams around a cohesive product roadmap
Deciding what features to build next
Delivering features that function and succeed customers
Leading teams (7-10 direct subordinates), partners, and stakeholders to ensure alignment around overall IDT infrastructure and product strategy
Designing and leading digital transformation agenda
Research and design of digital adoption solutions based on WalkMe DAP platform.