Position: Trainee/Intern in IT/Customer Support/Operations Manager/Designer
Category: Support
English level: fluent
Years of experience: 3

Chinese Language Certificate (HSK 2)
Beetroot Academy Diploma (UX/UI Design)
December 2019 – January 2021
Service Manager • Uniclinics International
 Appropriately guided and consistently provided consultations to clients
 Searched and confirmed travel information for clients (contact information of hotels, hospitals, translators, embassies, etc.)
 Arranged medical visits in hospitals/clinics, communicated with medical staff from all over the world
 Worked on the establishment of partnership relations with hospitals/clinics
 Organized transfer/interpreter services for clients
 Translated medical records
February 2021 – July 2022
Support Operations Specialist • Enavate
 Effectively delegated operational responsibilities to appropriate individuals / positions
 Maintained regular communication with account managers and team leaders
 Administered internal systems
 Managed a fast-paced queue of support operations requests
 Provided support and troubleshooting for team members and clients
 Provided timely management of support agreements