Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 1

I'm self-taught, now I'm taking courses and working as an English teacher at school at the same time. I can work in a team, like to learn and do it very fast.
From 2019 to 2020 worked as technical support specialist which includes receiving, analyzing the condition of equipment, identifying the causes of malfunctions and direct communication with customers. In addition, the simplest repairs, usually related to software, were also in my duties. At the end of my work i I was actively involved in ordering spare parts abroad and managed to establish close cooperation with foreign partners (Germany, Poland).
2022- current date
English customer support in Helpware
2020-2022
Teacher of English and German at the lyceum №6, Vinnytsia
Responsibilities:
- Implementation of educational activities according to the recommendations and methods of the Ministry of Education and Science and the educational institution.

2019-2020
Technical Support Specialist
Responsibilities:
- Repairing of computer equipment.
- Technical support.
- Setting up operating systems.
- Installation and configuration of computer networks.
2016-2017
Assistant Accountant, Zeleny Krai LLC.
Responsibilities:
- Processing of primary accounting documentation.
- Preparation of reports.
- Processing of customer requests.
- Development of the client base.
I am ready to work on projects of different complexity, ready to learn something new, but with the help of experienced colleagues. I believe that mutual assistance is what can increase the effectiveness of any work.