Position: Operations Engineer
Category: Support
English level: fluent
Years of experience: 3


So, to sum up I had a chance to work as an IT Sales Manager, Account Manager and Technical Support Engineer.

This mostly involved regular CS tasks like communicating with client, keeping the documentation up to date, interacting with Incident and QA teams etc. In addition to this, as a Technical Support Engineer I had to partially cover QA Manual daily routine (troubleshooting, bugreporting, raising/escalating JIRAs, looking into Orcale db and so on).
Well, I'd prefer to keep myself away from sales tbh.