Position: Copywriter, Content manager, Customer support
Category: Technical Writing
English level: fluent
Years of experience: 10


Creative Copywriter, CodeGym, Sep 2021 ‐ Current, Kyiv Ukraine

Prepare works in the appropriate format for publication and sent to producers.
Make a lot of research
Write interesting and informative topics on learning Java and other programming
trends.
Follow appropriate procedures to get copyrights for completed work.

Copywriter, Content Manager, Solvve, Nov 2022 ‐ Current, Dnipro Ukraine.

Write creative texts, making a lot of research and working with SEO tools, as well as graphical tools.
Write engaging social media posts.
Generate content plans with fresh ideas to attract more users.
Communicate with clients and help them find solutions.
Prepared documents for the clients according to their answers.

Senior Editor, RichMedia, Jan 2016 ‐ Sep 2021, Dnipro Ukraine

Developed story and content ideas, focusing on audience appeal and current trends.
Supervised writers through training and mentoring.
Edited texts for grammar, clarity, and style.
Rewrote and edited content to boost legibility.
Wrote eye-catching SEO texts on different topics.
Wrote reviews and comparisons.

Support Specialist, CompleteCase, Sep 2021 ‐ November 2022, Washington DC, US.

Received and addressed customer complaints, investigating root cause and
managing related corrective measures.
Inspected technical support performance records for areas of possible improvement
and unacceptable delays, generating potential solutions for discovered issues.
Completed over 100 support tickets each week, maintaining high resolution rate.
Prepared documents for the clients according to their answers.

Senior Editor, RichMedia, Jan 2016 ‐ Sep 2021, Dnipro Ukraine

Developed story and content ideas, focusing on audience appeal and current trends.
Supervised writers through training and mentoring.
Edited texts for grammar, clarity, and style.
Rewrote and edited content to boost legibility.
Wrote eye-catching SEO texts on different topics.
Wrote reviews and comparisons.