Position: Junior DevOps engineer / intern
Category: DevOps
English level: upper
Years of experience: 11

I received my main experience working with the DNS-related questions on my current position, and also on the DevOps IT courses I attended recently. You can find some of my projects published on GitHub under johnhowardkh user.
I also proactively testing new tools and techniques by working independently with Amazon Web Services products.
Customer Support Specialist
Dec 2017 – Present
Kharkiv Region, Ukraine

Customers guiding and assisting with the DNS -related questions, domains billing questions and general web-hosting requests (cPanel, billing).

Helping our customers to pick up the most relevant online products and services to reach their expactations and business goals.

Escalation of the critical and complicated requests to the Development teams and third-party partners.

Processing pre-sales and compensation provisioning cases by applying customer-care techniques to ensure that services provided are on the excellent level and according to the company Policies and standards. 

Previously had an experience of Project Management on large construction projects for over 7 years and worked as a Marketing Department Analyst at Stroy-Price magazine (Ukraine, Kharkiv) for 3 years.
I am looking for the Intern / Junior DevOps engineer role. I have above-average proficiency in Linux systems administration. Mainly I proactively learn using Python, Nginx, Docker, Ansible tools and working with the cloud services like AWS, Azure and Google Cloud.