Position: Customer Support Coach
Category: Support
English level: fluent
Years of experience: 1.5


Senior Customer Coach: -Provide first level contact and convey resolutions to customer issues
-Properly escalate unresolved queries to the next level of support
-Track, route and redirect problems to correct resources
-Walk customers through the problem-solving process
-Follow up with customers, provide feedback and see problems through to resolution
-Utilise excellent customer service skills and exceed customers’ expectations
-Ensure proper recording, documentation and closure
-Recommended procedure modifications or improvements
-Preserve and grow self-knowledge of help desk procedures, products and services