Position: Customer Support/Operation Speacialist
Category: Support
English level: upper
Years of experience: 1.5


Summary of Qualifications:

5 years of experience as an English Translator
4 years of experience in Operations
2 years of experience in Customer Support

My areas of expertise and passions are customer support, staff training, workflow control and analysis, project management and research. In addition to being my passions, these skills are the foundation for any position.

As an operation specialist at Bolt I have learned more about data analysis, gained experience in research, project management, took part in small and big projects (Bolt scooters testing, car branding, loyalty programs). I hope my experience and skills will launch your company forward.

In my prior roles as a Customer Service Representative at Wild Tornado and Operation Specialist at Bolt, I gained extensive experience across several facets of customer service including:

- Managing sensitive customer information
- Providing personalized support
- Delivering a great customer experience
- Customer retention

Among my peers, I’m known for being compassionate, approachable, personable, patient, and driven. I always strive to improve my skills, learn on the job, and deliver enjoyable customer experiences.