Position: Learning and Development Manager / Project Manager
Category: Support
English level: fluent
Years of experience: 8

- I'm creative, not afraid of doing mistakes, and analyse lessons learned to move further;
- tend to treat an issue as an interesting problem to solve, find extraordinary solution and workarounds;
- able to see out of the box to gain goals and results on the projects;
- act in my team best interests taking into account business needs, strategy and goals;
- objectively assess situations, manage conflicts, build communication and cooperate with stakeholders.
Currently, I'm acting as People Manager and Project Manager, leading 8 teams in a Product Company with a Customer Support focus. Worked with business process and department workflow development and optimization. Build the department from 15 to 90+ employees. Most of the current projects are related to learning experience development, training courses development, and business process optimization. 

I have and expertise of:
- development strategy for departments;
- strategic planning, high-level organization, and coordination of internal processes.
- project coordination (projects planning, definition of project goals and deliverables, resource allocation, timelines and schedule creation, task allocation, team load balance, cooperation and communication with stakeholders, reports creation, project evaluation and analysis, product implementation into production);
-department load balancing and management including but not limited to the used approaches, facilities, spending against the departmental budget;
-staff selection, management and assessment;
-overview and analysis of department processes.

Also, have the experience and worked as: 
- Customer Support Specialist (Domains, Hosting, SSL products);
- Technical and Business Trainer / Supervisor;
- Team Leader (Customer Support, Hosting)