Position: Customer Support
Category: Support
English level: intermediate
Years of experience: 2

As CS representative, I have trained 6 newcomers, prepared them for duties, using previously solved cases

Created training program for future newcomers and other trainers, expanded knowledge base using experience from previous cases and other senior representatives

Solving issues with "problematic" clients
-Investigating and solving customers issues.
-Communicating with clients via emails and chats.
-Working with other departments(Financial, verification, technical, operational).
-Creating and updating the knowledge base.
-Training newcomers
-Assisting other CS reps.
-Providing the best service for clients(
I do not consider proposals with calls