Position: Operations Manager
Category: HR
English level: fluent
Years of experience: 0

- creation of the first digitized system for ordering travel cards at the Institute of Philology of the Taras Shevchenko KNU;
- creation of a support system in the company, including all necessary procedures and their documentation;
- writing a master's thesis in French and defending it in France;
- learning programming to an intermediate level;
If I do not take into account my 8 years of tutoring experience, then from 2019 until February 2023, I worked in the position of Customer Support specialist in two companies. In the last company, I increased my expertise every time and changed the role within the Customer Support department twice. Unfortunately, I am currently out of work due to the layoff that took place in February 2023, but my most recent role was in a startup project team. My role consisted in supporting the company's customers, compiling reports, building a support structure within the company and communicating with VIP customers. Now I am meant to change my life and find the job I am really fond of, so that's why I am looking for the Operations or People Partner roles because I feel that my soul lies in this kind of work.
I love people, communication and being helpful to both people and company. The roles I am applying for allow me to fulfill my such potential and benefit everyone. I want to communicate a lot with people, help solve the problems that they have, guide and help, explain and make them feel comfortable. I really like to work with information, systematize and analyze it and arrange everything according to a well-thought-out system. I also love teaching and looking for development opportunities. These are the key things that I would like to do on a daily basis.