Position: Customer Support / HR / Admin/ Assistant
Category: Other
English level: fluent
Years of experience: 5

German - A1 (study currently)
WORK EXPERIENCE

Galaxy Vets 01.2022-04.2023
(USA)
Support Agent (remote)
-respond to customers' inquiries by SLAs & Respond time via messager channels;
- provide appropriate solutions to maintain high customer satisfaction and conduct cases escalation;
- assist customers in accelerating their adaptation to the solutions offered;
- administrate the corporate Idea Portal web side;
- create and maintenance of the work process corporate Idea Portal;
- review and update the corporate Knowledge Base;
- record training video material for the Help desk system and other internal websites;
- organise and update the Help desk reporting system.
    
Zoral Labs 07. 2020 - 09. 2021
(UK IT company)
Operating agent (remote)
- product support related to self-learning ML / AI-based decision systems;
- processing a large amount of documentation / information of a financial nature and entering data into a special database.

+ 6 years as HR Manager for Hospitality restaurant business in Ukraine.

EDUCATION
Kyiv National Pedagogical University 
Practical psychologist (Master’s degree)

Сourse “Start in QA” 2020
American English school 2017-2018
First Cambridge Centre 2022-2023
I am looking for interesting job opportunities; I am a self-motivated and organized person. I enjoy challenging work and am keen on working with people.