Position: L3 Support
Category: Support
English level: upper
Years of experience: 3


LanService – Analyst
11.11.15 -31.03.2016
 

Responsibilities:
•	collect, analyze and document requirements (interviewing customers);
•	writing of technical specifications (TS) and setting goals;
•	building the necessary models, algorithms, schemes;
•	design software and integrated systems;
•	coordinate the development, testing, acceptance and implementation of software;
•	testing and fixing bugs in software development;
•	meetings with the project team and with customer;

Luxoft – L3 Support Engineer 					          01.04.2016 till now

Responsibilities:

•	Provide technical assistance and support for the critical issues
•	Diagnose technical issues down to root cause 
•	Work with the analysts/development teams for problem resolution
•	Provide remote and on-site diagnostics as needed such as conference calls and email with customers 
•	Build training and educational material for the entire support organization
•	Provide support to L2 Technical Support staff
•	Assist with knowledge generation for Knowledge Base management.
•	Bug reproducing process
•	Validate and document bug identification.
•	Writing reports based on requests from customer
•	Mentor work with Interns