Position: Head of customer care,  Customer care Team Lead, Customer Success Manager
Category: Support
English level: fluent
Years of experience: 7


10+ years of experience in Customer Care and Support

- Supervising day-to-day operations, responding to customers issues, business development activities; 
- Onboarding and support in launch process; 
- Automation of routine procedures, close cooperation with development team; 
- Creating and controlling tasks for operations team, monitoring KPIs; 
- Hiring and training new employees; 
- Implementing policies and standards; 
- Arranging strict order of document flow (contracts, commercial offers, tenders, elementary accounting, reports);
- Business meetings with customers and suppliers in Ukraine and abroad;
- Selection of contractors and suppliers; 
- Communication with huge international clients and networks;
- Administrating tasks: team schedule, vacations, meetings, one-on-ones;
- Management of the Ukrainian branch during lockdowns, work with remote teams
No night shifts please :)