Position: customer support
Category: Support
English level: fluent
Years of experience: 2


I currently work as a settlement and reconciliation officer in a fintech company while also doubling as the customer success manager. In the course of my career, my major role involved working with large data, cleaning, and analyzing to get results which aid proper settlement of customer transactions. I have strong Microsoft word, PowerPoint and excel skills (with experience in, creating pivot tables, Vlookup, Hlookup). I also have experience in data analysis using softwares such as SQL, tableau, CRM tools and was also involved in process automation implementation projects. These combined with my honed talents (i.e analytical, problem solving, assertiveness, organizational and research skills), my work ethic and willingness to learn makes me believe I’m a suitable candidate for this role.
I want to transition fully into customer support and look for opportunities to gain more experience