Position: Customer Support
Category: Support
English level: upper
Years of experience: 2


English Teacher for children (Kharkiv, Ukraine)
2016-2017
- Individual plan for each pupil 
- Teaching basic English knowledge 
- Organizing lessons 
- Communication with parents 
- Helping with school homework

Working in "Dom Książki" gallery (Poznan, Poland)
2018
- Preparing a space before the exhibition opening 
- Preparation for Polish-Japanese Art Festival 
- Organizing the space and people 
- Communication with artists
- Helping with performances and art supplies

NovaKid School (Remote)
2019-2020
Customer Support Agent in Polish
- Helping people via chat on a daily basis 
- Communication with teachers in English 
- Dealing with technical/payment issues of customers
- Making an individual schedule for each pupil in accordance with their availability

Joom (Remote)
2021-2022
Customer Support Agent in English
- Helping people with refunds
- Dealing with bugs on the website and app 
- Explaining to the customers the basics of using the app/website
- Investigating quality complaints
- Helping customers to choose an appropriate item for their needs
- Using English on a daily basis

Zara Home (Den Haag, Netherlands)
2022
Sales Assistant
- Keeping the store clean and perfectly decorated 
- Helping clients in the store and on the cash desk 
- Fulfilling the store with missing items from the warehouse
- Assembling online orders