Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 0.5


Grade | Client Services Manager [2021-]
	Interact with clients and build relationships with them to identify their preferences and facilitate the process to meet their needs and expectations;
	Develop and oversee the implementation of client service protocols;
	Resolve complex client problems or disputes in a professional manner;
	Monitor and measure client satisfaction.;
	Collaborate with the marketing and sales division of a company to ensure their work operations align with the objectives of the client services unit.

New Brain | Japanese and English languages teacher [2019 – 2020]
	Planning, preparing and delivering lessons;
	Preparing teaching materials;
	Identify students with special requirements and create individualized plans;
	Helping students improve their listening, speaking, reading and writing skills via individual and group sessions;
	Checking and assessing students' work;
	Creating a vibrant teaching atmosphere;
	Communicating, consulting and co-operating with other members of the school staff.
I would prefer not to work with clients over the phone.