Position: Head of Support
Category: Support
English level: upper
Years of experience: 6


•Building the B2B/B2C Support team in an 24/7/365 environment supporting clients around the globe
•Recruiting and training support team
•Implementing modern support tools to provide proper support quality to all the clients using different communication channels
•Prepared training materials, conversation scripts, knowledge-base, documentation to meet team and clients' needs
•Implementing a process for performance management and continuous improvement against established key performance indicators