Position: Сustomer support\ client relations
Category: Support
English level: upper
Years of experience: 7

I'm a "universal soldier"
Fast learner
Spirit of the company (literally and figuratively) :)
I have spent the last 7 years (till the Pandemic started) developing my skills as a customer manager in Alfa Laval company. The main my duties were: 
1.Shipping of goods: communication with suppliers, agreeing terms of delivery, preparing all necessary docs for brokers, import\export
2.Warehouse control: goods arrival & dispatching to customers, stock inventory
3.Customer indebtedness: control of payment terms, raising official claims
4.Accounting: margin calculation, invoice analysis monthly reporting, business trips reports
5.Ensure data collection and processing in the local systems
6.Supporting activity of Sales Engineers and divisions
7.Contracts: create and update contract templates, database, communication with customers on contract terms
8.Accounting: working in M.E.Doc program, tax bills
9.MarCom Support: working with local website, reporting to regional marcom manager, assisting in planning and implementing marcom activities in UA
10.Organizing external and internal events (exhibitions, trainings, etc.), manage travel matters.
11.Coordinate event on site support where required or logistically needed