Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 0.5


Looking for a job as a project manager.
 
EXPERIENCE:
Project Manager 
Main responsibilities:
- Support and contribute to the effective delivery of the project work plan.
- Performed tasks central to program progress, including scheduling and resource management. 
- Consistently met deadlines with the team, achieving commendations.
- Managed the product-development progress from concept through ensuring design accordance and functionality. 
- Maintain and prepare the necessary documentation for the monitoring of the project implementation. 
- Work closely with the product management team on defining the product strategy.
- Clearly communicated problems and progress to upper management via reports and presentations. 
- Providing status reports to the programme's stakeholders.
- Maintaining the prioritized backlog of user stories, features, and defects.
- Understand the features and changes in product requirements and support the sprint planning exercises.

Product Specialist
Main responsibilities:
- Gain a deep understanding of users and customers, identify and fill product gaps and generate new ideas that improve user experience and drive growth. 
- Obtain feedback and gather innovative ideas to improve the product or services from users.
- Escalate concerns of the customers’ community. 
- Analyze insights to get an understanding of what’s working and what should be amplified or modified. 

Training and User Success Specialist
Main responsibilities:
- Emphasis on critical thinking, problem resolution, and strong customer service skills.
- Handling inbound customer’s calls and managing their requests and needs.
- Maintaining customer accounts.
- Conducting one-on-one instruction with new customers to make sure that the delivery of the training curriculum is useful and informative.
- Ensuring that training content is accurate and following the process to update the material regularly.
- Scheduling and coordinating the product training sessions.
- Conducting small group and individual training sessions based on learning needs.
- Working closely with the management and supervisors in the internal operations in customer service areas to identify training needs and develop solutions.
- Identifying, analyzing and troubleshooting technical issues and providing effective solutions.
- Providing clear and complete documentation and notes on all service inquiries.