Position: Customer Support/Project coordinator/Team or PM Assistant
Category: Support
English level: fluent
Years of experience: 9

Having more than 9 years of experience in customer support/client management and project coordination I successfully proved my skills in automated warehouse solutions, marketing researches and dairy packaging equipment areas. 
Among my achievements I would like to highlight the following:
  - coordination and assisting in numerous industrial projects being realised in North and East Europe during last 3 years (SSI Schaefer),
 - participation in the development and implementation of two large projects for data acquisition solutions (ACNielsen),
 - participation in implementation of technical service on-duty project for dairy industry in Ukraine and leading the project during 4 years (Elopak).
SSI Schaefer – Project Coordinator
April 2019 – present time:
 - Comprehensive administrative support in projects realisation: interaction with the involved project parties for effective maintaining project schedule and efficiency, reviewing and updating of projects data in the ERP systems on a regular basis,  participation in project meetings, expense management for proper project costs allocation, etc.,
 - Customer service: invoicing and accounts receivable management, communication with customers on project change requests, dealing with clients' claims,
 - Reporting and working with accounts.

ACNielsen - Projects coordinator in Data acquisition 
May 2018 – April 2019:
 - Participation in planning and defining project scope, resource and activity planning (including recruiting and onboarding of team members), time and cost estimation,
 - Communication with customers, presenting new features and services,
 - Reporting.

Elopak - Customer support (lead of service project)/PA to General Manager
July 2013 – April 2018:
 - Participation in implementation of technical service on-duty project: recruiting and onboarding technical staff, drafting of service contracts and further concluding agreements with customers, providing customers with presentations on new services,
 - Leading the service project during 4 years: budgeting of working hours of engineers, arranging of business trips, forecasting, KPI reporting; supporting customers with spare parts supply (full cycle from giving quotation to delivery at place) , dealing with clients' claims
- opportunity for career and personal development
 - effective applying of acquired knowledges and obtaining new skills
 - participation in business processes