Position: Head of Customer Success/ Lead Account Manager
Category: Support
English level: fluent
Years of experience: 6

Built a CS team from scratch. 
In 2 months returned more than $50K of debt. 
Gained the biggest deal from all company history ($75K for month). Managed to increase the income of the startup with taking responsibilities of two employees.
Team Lead Customer Success where built a new team from L1 Support to Customer Success.
Teaching all necessary information (working with documents, way of speaking with customers, upselling, business logic), improving team's hard and soft skills;
Fluent knowledge of AdTech system (Network, DSP, SSP, DMP) parts;
Increasing clients' MRR;
Upselling.
&
Partner Success(Account) manager where operating is a main point of contact with the clients;
Helping will all kinds of questions/issues related to product/billing with help of collaborating with PM/PS/Support/Finance departments;
Upselling;
Analyzing customers' activity, putting a plan of increasing;
Building strong relationships with customers for powerful cooperation.
&
Marketing specialist with strong experience in online marketing industry. Strong skills in negotiation and business development area. Worked as an advertiser, publisher, account manager, director.
Knowledge of digital marketing industry, campaign management, integration tech background, mentoring, and teaching people.
Interested in new working experience, especially working with team, building new team, improving processes inside the company, business analysis, increasing the quality of wirking with exciting client's DB, improving their usage/consumption of services, MRR, ARR.