Position: Technical Writer
Category: Other
English level: upper
Years of experience: 2.5

When I started working as a Technical Support Specialist, I found myself being interested in computers, then programs and finally in development process what consequently led me to the position of a Technical Writer.

Working with developers I have acquired basic skills in Markdown, HTML, CSS, have found out about Agile, Scrum and Kanban, and what is also worth mentioning, I have learnt to communicate with them and build up a trust-based relationship what was quite important to me when I was writing the REST API documentation and constantly co-working with developers.

After having deal with Italian localization, I was inspired to learn Italian and now I am on my way to A1 level.

One day I got interested in analytics, and that's why I successfully completed the online course "Google Analytics for Beginners".
Performing the role of a Technical Writer I have enlarged my previous experience by:

- facilitating the product development process by organizing and facilitating daily stand-up meetings, reviews, backlog groomings, retrospectives;
- settling user documentation for the software for planning of surgical templates in predictable dental surgery;
- managing technical product documentation, taking part in creating risk management documents according to the ISO standards and software requirements specifications;
- populating localization for the software;
- communicating in German with the product owner.

Performing the role of a Technical Writer Assistant I have gained experience in:

- working with Git, SVN for localization purposes, with Visual Studio for REST API documentation;
- settling internal documentation (Confluence);
- populating language localization for the UI of a desktop application;
- determination of end users' expectations from external technical documentation to deliver a user-friendly content to people with diverse professional backgrounds;
- coverage of topics for instruction manuals;
- document revision;
- translating mailers and mini messages for monthly offers.

In the position of a Technical Support Specialist I have gained experience in:

- providing customer service to German customers (chat/phone);
- PC performance optimization on Windows OS and MAC;
- installing, supporting, troubleshooting software, hardware, billing and basic network issues.

Education:

Master's degree in foreign languages (English, German)
Would be happy to assist you in settling technical documentation and thankful for growth opportunity.