Position: Customer support manager/Technical support/Підтримка користувачів
Category: Support
English level: upper
Years of experience: 3

- onboarding newcomers, proofreading/review for colleagues
- LvBS certification
- Successfully completed QA course (despite the fact that my main posion is Customer/Tech Support)
Job1 - 1 year and 2 months - Marketing Manager (part-time) / Customer support manager (part-time) —> mobile apps
Job 2 – 2 years and 5 months - Customer support manager (full time with a very flexible schedule), —> product company
Job3 - 1 year - Technical support specialist (current), —> gambling

Customer/Technical Support Manager with a demonstrated history of working in the mobile&web industries. Skilled in Helpdesk systems (Zendesk, Helpscout), Google Docs, Adobe Photoshop, Postman, Strong marketing and support professional skills

My responsibilities:

- emails/chats/slack/skype tech support
- presentation calls for customers
- testing API integrations
- troubleshooting customers’ issues
- creating video guides on Youtube
- tickets proofreading
- work closely with Sales, Support, Billing, and Technical teams
Main communication with customers via every day calls

But in general, there are no restrictions, however everything must be considered directly during the first meeting