Position: Customer support manager
Category: Support
English level: upper
Years of experience: 2

- Project-manager bootcamp at authorized Autodesk center.
- 2+ Years experience working with customers 
- Working as a team lead for a few month.
- During my studies, I worked in the civil service as a senior state executor of the Obukhiv district department of the state executive service of the Central Interregional Directorate of the Ministry of Justice.

- Then i was hired by contracting organization that was engaged in the reconstruction of pipelines as a Project Manager and part-time lawyer (03/05/2020 - 10/02/2020).
 
- Developed as a corporate lawyer, accompanying all contracts of the enterprise, preliminary support of projects. Also, I was also engaged in the purchase of equipment and materials, I have experience in negotiating, and carried out other instructions of the head.

- Passed the Project-manager bootcamp at the CGI School (an Autodesk authorization training center that trains 3D artists), during which I learned how to correctly set technical specifications, control its execution, time management, distribute tasks in a team and understand what the customer wants.

- I continued my journey in the construction company Dobrograd Group (01/06/2021 - 25.04.22) as an assistant director / lawyer of the General Contractor, I am engaged in the selection of personnel from an engineer to a deputy director, maintaining contracts, controlling the write-off of materials, inventory, business correspondence with contractors, control of the deadlines for the execution of work, personal instructions of the director and founder from obtaining technical passports for traveling abroad, paying fines, notary services to buying air tickets and other things.
 
- Within six months I also acted as a press secretary / client manager of the General Constractor, maintained contact, collected complaints and considered requests from more than 400 residents of the residential complex, helped and solved problems that I could solve myself and with the involvement of technical specialists, led the Post-Sales Department (Client -Managers) in some projects, together with technical staff, there were up to 8 people under my leadership.
Everything that no one could handle was entrusted to me.

- Due to the Russian invasion in Ukraine and the suspension of the activities of the construction company I worked in, I switched to a remote form of work and now starting from 10.05.22 I am working as a safety afterhours supervisor in the logistics company,  answering incoming calls and text messages,advising drivers and solving certain range of their problems, I also transfer a part of their problems to the appropriate departments.