Position: L2 Support Manager
Category: Support
English level: upper
Years of experience: 3

-   Upper-Intermediate English;
-   Confident PC user (including MS Office applications);
-   Typing speed is more than 220 characters per minute;
-   Skills of operative search of information on the Internet;
-   Impeccable time management and organizational skills;
-   Excellent written and verbal communication skills;
-   Analytical skills;
L2 Support Manager  | Money for Jam

September 2023 - June 2023

- Identifying signs of fraud and preventing it;
- making payments for clients;
- verification of documents and accounts.


Senior Customer Support | SuperBoss

December 2020 - August 2022

-  Verification of users and verification of their documents;
-  Maintaining a positive, empathetic, and professional attitude toward customers;
-  Identifying signs of fraud;
- Helping clients with emerging problems;
- Addressing questions, complaints, and concerns in accordance with company policy;
- Management of a support team, up to 6 people;
- Scheduling.


Advertising evaluator | Appen

November 2020 - October 2021

- Evaluation of advertising for its compliance with the requirements of the company; 
- Reporting on the evaluation of advertising.


Customer Service Representative | iHerb

July 2019 - September 2020 

— Work in chat and e-mail with the client on all questions and tasks;
— Identification of technical problems and their transfer to other departments;
— Issue refunds and expose fraud.
I would love to find a company that encourages self-development; offers possibilities for internal transfers; and recognizes contributions, skills, and achievements.