Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 3


I have been working as a manager for 3 years, 2 of which I worked in marketing and 1 year in IT.  The experience can be viewed in detail below.

Project Manager
December 2021 - November 2022
Arixess (IT, Software Development)

Communication with the customer to clarify the technical requirements for the product.
Preparation of technical specifications.
Preparation of accompanying documents.
Communicating with the team, explaining business requirements, elaborating and estimating tasks.
Planning of the development process and control of deadlines for tasks.
Resource management.

Customer Care Manager
October 2021 - December 2021
Vector Logistic (Logistics)

To manage, support, and develop a customer care team to ensure optimum service is leveraged;
To manage all customer care activities;
Developing relationships and encouraging collaboration with our customers;
To develop and share good practice with colleagues across other divisions;
Re-engineering and improving processes by removing the non-value.

Team Lead Manager
December 2019 - July 2021
T&G publishing (Marketing)

Construction and holding of promotional campaigns;
Сonducting interviews;
Creating workflow from scratch;
Analytics of an existing project/team/company workflow;
Setting tasks and goals, milestones;
Project planning, time management;
Work with multinational teams in different timezones;
Management support for each team member.

Improved team performance by 30%;
Developed a new payment system;
Adjusted the documentation and reporting processes.