Position: Project Manager
Category: Support
English level: fluent
Years of experience: 1

Project management 
People management 
Customer service
(1) Booking Office Manager
 Converted 50+ online booking inquiries to sales.
 Handled a daily average of 10 walk-in customer requests and booking complaints.
 Daily team report on booking summary and guest expectations.
 Successfully trained 2 new employees to manage bookings.

(2) Guest Services Manager
 Handled 150+ online booking requests weekly for guest experiences and resort reservations.
 Managed & monitored a user friendly feedback strategy and recorded a 70% response increase.
 Managed the concierge and kitchen team of 12+ people for optimal guest satisfaction.
 Processed all payments according to established requirements and provided information and assistance to all guests and visitors.
 Coordinated developments with guest reservations and large-scale
bookings.
 Managed daily operational duties.

(3) Marketing Comms Manager
 Researched, analyzed, and summarized data on the alternative energy solution market.
 Created new marketing materials for a portfolio of six existing energy solution products in collaboration with the engineering and sales team.
 Led research on expanding an existing product offering to four new major Nigerian cities.
 Curated 10 video interviews with Nigerian women in business as a market research on the effect of power on business services in Nigeria.
 Developed detailed weekly newsletters for email marketing to serviced and prospective customers.
 Created content for social media pages and managed engagement.
Customer support roles
Project management roles 
Administration roles