Position: Customer Support Manager | Community Manager
Category: Support
English level: fluent
Years of experience: 5

1) I've managed to learn an absolutely new sphere (crypto industry) + Marketing/Sales/SMM Basics, and everything related to the product in the space of several weeks.
2) I've created a Telegram Group (from 0 to 400 members). This is an active community with dedicated members. 
3) Basically, all the organizational processes and procedures were created by me and my team from scratch.
Greetings! 
For the last four years, I’ve been working for the one pretty famous American domain registrar and hosting provider called Namecheap (namecheap.com). In my responsibilities were included constant communication with the clients regarding our services, conducting correspondence, selling Namecheap products and services. Later, I became a Quality Assurance Specialist, Supervisor, and Team Leader. 

I have four+ years of experience in Customer Support which allowed me to develop some essential skills, including decision-making, multitasking, troubleshooting, empathy, patience, positive language/attitude, a willingness to go the extra mile, personal responsibility, confidence, attentiveness to the details, time management skills, and much more.  

For the last year, I've been working as the Manager of Community Relations and Customer Care Manager at the best Ukrainian cybersecurity company. I was responsible for our main Social Media Channels, Support Provision for our community members and audience capturing. I've also operated our company's Blog, managed the content and collaborated in website design development along with creating texts for landing and corporate pages. One of my responsibilities was writing educational articles, press releases, and case studies. 

I have performed MailChimp Deliveries for our Blog subscribers and communicated with journalists and PR managers to get third-party coverage. I've also conducted webinars in Russian and English languages, that helped me develop my presentation and public speech skills. 

I am extremely interested in Marketing, Sales, SMM, and Content Management. 

I am a highly persistent, patient, hardworking person. I quickly master new areas and learn easily. I am looking for a job that will allow me to constantly develop my skills, grow professionally, take on challenges and will guarantee mutually beneficial co-operation for me and my future employer.
- Opportunity for professional development and career growth;
- Constant Education;
- High Salary;
- I would prefer to work fulltime in the comfortable office in Kiev :) However, all the conditions can be discussed!