Position: Support Manager
Category: Support
English level: basic
Years of experience: 1.5

I have developed communication skills, I am a quick starter, resilient, resistant to stress factors, persistent, I am not afraid of criticism, I listen to advice, I know how to work effectively in a team and I have good experience in sales, communication with people, working in CRM
I worked in the It-Elite company. This is a programming school for children all over Ukraine.
My main duties:
 Studying products, that is, I had to know everything about the product (which information is taught, which programming languages will be studied, who teaches, etc.) in order to introduce it to the client in the future.
 Conducted follow-up contacts.
 Took part in the preparation of documentation for questionnaires.
I studied new scripts for communication with the client and sometimes was a developer of these scripts.
 In the future, she compiled a database of hot and cold customers by various categories (age, city, level of desire to study at our school).

Conducted meetings by phone and provided information by e-mail.
For clients who agreed to study at our school, I created groups on the Viber/Telegram platform, kept in touch with them, informed them about education, prices, etc.
At the same time, I also kept in touch with the teachers, agreed on the days of the classes, tuition fees and, if necessary, monitored the quality of the replacement of the teacher.
She attended training courses at the company.

Also worked in the company: "Jamm School".
 This is a licensed comprehensive online school with the Harvard teaching method.

My main duties were:
Communicate with customers online, following the rules;
Help clients with all matters related to schooling;
To correspond in messengers with clients;
Resolve customer issues over the phone;
If necessary, communicate with teachers;
Conduct document flow for each client and record information in CRM (Bitrix);
Analyze your work and improve its efficiency.