Position: Project Manager, Customer Support
Category: Project Manager
English level: fluent
Years of experience: 1

Successfully implementing a new chat support system at SupportYourApp, resulting in a 30% increase in customer satisfaction ratings.
Coordinating the development and implementation of the "Comienza de nuevo" support program for women victims of gender-based violence and human trafficking at Fundación Sevilla Acoge.
Leading a team of volunteers to organize a successful fundraising event that raised $10,000 for a local charity organization at AIESEC in Azerbaijan.
In my current role as a Customer Support Consultant at SupportYourApp, I have gained extensive experience in successfully managing multiple projects and tasks. Notably, I have led various projects, including the implementation of a new chat support system that significantly improved customer communication and satisfaction. Collaborating closely with developers and other departments, I ensured seamless project execution and timely delivery.
To support my work, I have effectively utilized various technologies. I am proficient in using CRM systems for managing customer interactions and data, as well as leveraging live chat software for efficient customer support. Additionally, I have demonstrated competence in utilizing project management software to monitor project progress, establish milestones, and effectively allocate resources.
As a key member of the Customer Support team, I have actively collaborated with cross-functional teams to achieve project objectives. My role involves assuming leadership responsibilities, including coordinating tasks, setting deadlines, and ensuring the timely completion of project deliverables. I prioritize open communication, swiftly address challenges, and foster a collaborative environment to drive project success.
While I have achieved valuable experience in my current role, I remain dedicated to further enhancing my skills. I am particularly focused on deepening my knowledge of project management methodologies and tools, expanding my proficiency in Agile methodologies, and cultivating stronger leadership and team management capabilities. I am enthusiastic about embracing new challenges and continuously improving as a Project Manager.
During my tenure as an Operations Assistant at Fundación Sevilla Acoge from April 2022 to February 2023, I had the privilege of making a meaningful impact in the Welcoming and Orientation Center. Some of my key responsibilities and achievements include
Contributing to the work of the Welcoming and Orientation Center that supports immigrants in their integration process.
Collaborating with school monitors to develop engaging leisure activities for immigrant adults and their children, fostering a sense of community and inclusion.
Actively participating in social work initiatives, career counseling sessions, and women empowerment groups, providing support and guidance to individuals in need. Managing incoming and outgoing calls in Spanish, English.
Challenging Projects: I am seeking engaging and complex projects that allow me to leverage my skills and expertise in project management. I thrive in dynamic environments that require problem-solving and critical thinking.

Collaborative Team: I look forward to working with a collaborative and supportive team. I value open communication, shared goals, and a positive work environment where everyone's contributions are valued.

Growth and Development: I am committed to continuous learning and professional growth. I hope to work in an organization that invests in employee development, provides opportunities for training, and encourages career advancement.

Clear Expectations and Responsibilities: I appreciate clear communication regarding project goals, expectations, and deliverables. Having a well-defined scope of work and understanding the desired outcomes will enable me to effectively plan and execute projects.