Position: Head of Customer Support
Category: Support
English level: fluent
Years of experience: 2

- Foundations of Project Management by Google; 
- Project Initiation: Starting a Successful Project by Google; 
- Project Planning: Putting It All Together by Google
Team Lead
since 15.09.2021 - present 

- headed the department (20 people+) 
- organize and control work 
- running 1 on 1 meetings with colleagues to ensure effective work - communication with other departments to ensure effective mutual work 
- optimisation of working processes
- creating tasks and delegating them
- working with different licences 
- working with KYC/ AML processes
- communication with game providers