Position: Customer Support (English)
Category: Support
English level: fluent
Years of experience: 3


Stuzo - L1 Support Engineer (December 2022 - current). 

Wix.com - Customer Care Expert (March 2021 - September 2022);
Providing support and care for Wix users via chat.
Sitecore - Technical Writer (December 2020 - March 2021);
Creating technical documentation such as known issues, how-to’s,
targeted user and developer guides (kb.sitecore.net).
Work with internal bug and support issue tracking systems to discover
technical scenarios and transform them into external documentation
that clearly describes the issue and appropriate resolutions.
Analyze problematic product areas, technical support interactions, and
consult with Software Engineers and Managers to determine topics that
need to be documented and how they need to be documented.
Edit, clarify, and proofread documents written by engineers.

Phonexa - Technical Support (June 2020 - December 2020);
Resolving all types of technical support issues received via ticketing
system, chat, or phone;
Creation and updating of documentation for system users via HubSpot
(support.phonexa.com).
Tracking system loads via Grafana.

GlobalBilgi - Airline Customer Support - (September 2019 - June 2020).
Creating bookings for Turkish Airlines passengers;
Issuing tickets;
Refunding and reissuing existing bookings;
Requesting additional services on aircraft or in the airport (assistance,
meal service, etc);
Acceptance payment for booking/special requests;
Providing support regarding the frequent flyer program of Turkish
Airlines.