Position: Team Lead, Customer Success Manager
Category: Support
English level: fluent
Years of experience: 4


I started my career path working as a support representative and delivering service via different communication channels: emails, chats, calls. Then I was promoted to the Team Leader position, where my main responsibilities were managing a team (monitoring KPIs, reporting, etc.) and solving ongoing issues and complaints from VIP users. 

Then, my next role was the Onboarding specialist in another company, where I was working with partners (B2B). The main aim was to set a strong relationship during the onboarding process to meet clients' expectations in the commercial sphere via different promo campaigns and assist in common issues during the adaptation process. Then, our team expanded, and I was promoted to a Supervisor position of this project. I was interviewing, training, monitoring team performance, creating training materials, mapping processes, etc.

The last position is the Product Expert in Koinly. I was working with clients on difficult cases related to transaction import, bugs, refund cases, etc. And as the same time, I was reviewing accounts of VIP users to provide a data audit and fix issues related to data import.

I'm looking for a job in a friendly environment company with a developing customer support department. I'm experienced in communication, problem-solving, and fast learning. My passions are client assistance and different challenges. 

I'm interested in Team Lead or Customer Success Manager positions. 

Ready to join a new team and learn products :)