Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 3

I am confident that my 3+ years of experience and personal assets make me a standout candidate
for your Customer Support Specialist position. My proven dedication along with exceptional
communication and organization talents will contribute immensely to the success of your team.
Senior Customer Support Manager
Mohawk Group
February 2020 to March 2021

• Assisting with resolving difficult cases and ensuring delivery of excellent customer support service
through fast and accurate processing of orders, communication, and coordinating with other departments
to resolve inquires
• Organizing the work of the team and making weekly schedules: tracking KPIs as well.

Customer Support Manager
Mohawk Group (mohawkgp.com) - Kyiv
March 2018 to February 2020

• Providing customer support for English speaking users of the product
• Handling up to 100 calls per shift; processing users' letters at the same time
• Collaboration with the marketing team and QA specialists
• Automation of support process and conducting numerous researches on how to improve
communication methods with clients

Partnership Manager
Jooble (jooble.org/) - Kiev
September 2017 to March 2018

• Cultivating and maintaining relationships with business partners
• Developing strategies to increase brand awareness and promote services to our clients
• Manage relations with customers to build the brand
• Participating in planning ad campaigns for the company