Position: Customer Care Representative
Category: Support
English level: fluent
Years of experience: 3

Gained experience in creating workflow instructions, learning materials, improving existing procedures. Also, had a chance to shadow new agents, assist them in becoming customer care professionals. 
Took part in researches aimed to analyse user experience on different stages of interaction with the product. 
Analyzed users' business goal and level of business development on regular basis. Offered products, apps, solutions which helped to improve user's business.
Experienced customer support agent willing to grow and develop new skills. Advanced user of CRM systems, Windows, Mac OS, Microsoft Office, Slack, Zoom, Jira, Asana, Google Workspace, Monday.com. Main responsibilities of my current role include assisting customers via different communication channels, covering multiple products, and proactively suggesting new products and features.