Position: UI/UX Researcher/Designer
Category: Design
English level: fluent
Years of experience: 1.5

Key Achievements: 
Improved NPS score from 42 to 65 in 12 months with proper follow up and closing the loop.
Achieved 85% monthly user retention with 112,000 active users.
- Member of the eB2B growth squad in a multinational in Nigeria.
UX Specialist 
Conduct Qualitative (GA, Hotjar) analysis and Quantitative research (interviews, customer panels and usability testing) on digital products.
• Conduct feature analysis and discover UX optimization opportunities for eB2B platform
• Design solutions and conduct AB testing of designs on eB2B platform
• Calculate monthly NPS and communicate with stakeholders
• Closing the feedback loop