Position: Project coordinator | Project manager | Operations manager | Customer success manager | Customer Support Manager
Category: Other
English level: fluent
Years of experience: 5


With over 5 years of experience in Customer Success and Operations, I have acquired expertise as a Customer Support Manager, Quality Control Manager and Project Assistant. My exceptional communication and negotiation skills, coupled with my experience in customer support using Zendesk, Helpcrunch, emails, calls, and live demos, have enabled me to create lasting relationships with clients.

I have successfully negotiated with IT departments on behalf of clients to resolve issues, and I possess experience in creating internal documentation. My quality control skills are exceptional, having monitored calls, email correspondence, and task completion. I also have experience managing small teams, including onboarding. 

My experience in tracking tasks using platforms such as JIRA, Trello, Clickup, and Airtable, and leading email campaigns via Mailchimp and Sendinblue, have made me an excellent fit for organizations seeking efficient task management. I have also used CRM tools such as Odoo and Pipedrive, and I am proficient in the use of MS Office and Google Services.

Additionally, I have experience in monitoring task progress, checking for information accuracy, and using tools such as Notion, Miro, Zapier, and Typeform. My experience in managing travel processes for business trips, reporting to accountancy, working directly with the CEO of the company for calendar planning, reporting, lead generation, and preparing presentations, sets me apart as a multitusking person. I am also skilled in document translation.