Position: Customer Support
Category: Support
English level: fluent
Years of experience: 2

Received recognition on two occasions for having the highest conversion worth more than #9million naira in 3 months through
new and closed sales through constant follow-ups with the customers.

 Received a positive feedback rating of 96% based on customer satisfaction surveys.

Recommended and promoted to be a Quality Assurance Associate with the notion to effectively influence other Agents in delivering 100%expectations in their interaction with customers.
Dialed out nearly 70 calls outbound calls daily to reach customers informing them about new products and services, and getting feedback about
the services which provided more insight into growth for the company.

 Learned about four different products/campaigns; associated with new customers, existing customers churned customers, and
competently provided customers with information about each, which has increased the company's customer base by 65%.

 Worked on a team with 3 other individuals to initiate and close numerous sales which increased the company revenue by 70% within 3
months.

 Received recognition on two occasions for having the highest conversion worth more than #9million naira in 3 months through
new and closed sales through constant follow-ups with the customers.

 Received a positive feedback rating of 96% based on customer satisfaction surveys.
 Provided excellent quality customer service by patiently listening and communicating with the customer with empathy, which helped build trust with the customer and repeat patronage.

 Recommended and promoted to be a Quality Assurance Associate with the notion to effectively influence other Agents in delivering 100%expectations in their interaction with customers.