Position: Telco Engineer (optical networks, voice, IVR development, low-code)
Category: Other
English level: upper
Years of experience: 11


Looking for Ukrainian project.
Domains: telco/low-code development/technical support/genesys framework

Professional Expierence	

Genesys Professional Services Consultant  

Genesys Intelligent Automation (GAAP, SpeechStorm), GRAT.

Voice self-service applications/strategies development (low-code platform) using Groovy, web-services, Microsoft Bot Framework.

Main responsibilities:

• Callflow development;
• Consultancy on implementation/migration;
• Testing support, release support;
• Colaboration with Business and Tech to provide best solutions.
•Troubleshooting and defect fixing.



Quality of Service Engineer (voice domain) 

Main responsibilities:

• Pro-active services degradation detection;
• Suppliers management and performance monitoring across all voice products;
• Routing management (softswitch);
• Providing assistance to different departments during problematic cases: troubleshooting, analysis, resolutions;
• Providing dedicated support during special events;
• Performing activities in frames of constant quality improvement of existing voice routes and testing the new routing in cooperation with COM;
• Ensuring effective communication on technical queries with BICS internal teams and customers/suppliers;
• Fraud and manipulated traffic detection and prevention;
• Tools and automatic reporting developing/configuration (Splunk, XML).


	
Coordinator of technical Services  

Main responsibilities:

• Coordination of the tasks of technical department;
• Connection circuits design (FTTx, CWDM, DWDM);
• Needed equipment purchasing, testing, set-up and installation;
• Coordination and control over network nodes construction and commissioning;
• Interaction with contractors and suppliers;
• Technical information actualization.


	
Duty engineer of technical support  

Main responsibilities:

• Network monitoring;
• Network troubleshooting;
• Interaction with contractor's tech services during problem solving;
• Collecting statistics on the use of network resources and services, reporting;
• Testing, basic configuration and installation of new network equipment.
Looking for Ukrainian project.