Position: Customer Support Spanish
Category: Support
English level: intermediate
Years of experience: 2.5

During my work in Customer Support I got a lot of practice with different users, from different countries. Also, as the team changed, I had the opportunity to work with agents from all over the world. I was able to move up from a new and unconfident agent, to an agent with more practice in the project, who reviews the QAs.
I have a master's degree in law, which studies taught me to be responsible with the words and specific in the answers; the way to communicate correctly; to understand that every detail is important and can change the case.
During the last 2 years I worked as a customer support in emails (zendesk, exigo, QA, KYC) and livechats: I know how to find the problem, how to solve it and the easy way to explain it to a customer and other team members.
Covered a lot of time a Team Leader, so know how to be a Leader, check reports and do trainings.
I am resistant to high flow of cases, as I could handle 5 chats at the same time, so it was necessary to be well organized, and patient. I also have practices in QA; presentations; translations; KYC Verification; finding bugs in products; working with data; teaching and helping agents; I am fast in studies and follow project updates.
I am a fast learner, so I can try to work in anything related to the Spanish language (English and Ukrainian), except Sales and calls.