Position: Customer Support / Customer Success Manager
Category: Support
English level: intermediate
Years of experience: 2.5

I continue to take English courses to improve my level, I also started a course to study the Italian language.
I has successfully completed for beginer SoftServe IT Academy course Quality assurance and testing of modern software systems.
Open to new knowledge.
Resolving all types of support issues received via ticketing system, chat or phone;
Managing issue tickets, communicating with the Development and QA to resolve these issues in a timely manner;
Supports customers by providing helpful information, answering questions, and responding to complaints;
Manage large amounts of incoming inquiries;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships of trust through open and interactive communication;
Meet personal/team targets;
Managing and motivating the sales team, for overall strategy and day-to-day operations;
Working and learning new material in databases and CRM systems;
Providing assistance to sales managers, training newcomers.
Organisation of team buildings.
Resolving all types of support issues received via ticketing system, chat or phone;
Managing issue tickets, communicating with the Development and QA to resolve these issues in a timely manner;
Supports customers by providing helpful information, answering questions, and responding to complaints;
Being the front line of support for clients and customers, help ensure they are satisfied with products, services, and features;
Manage large amounts of incoming inquiries;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships of trust through open and interactive communication;
Meet personal/team targets;
Follow communication procedures, guidelines and policies;
Managing and motivating the sales team, for overall strategy and day-to-day operations;
Working and learning new material in databases and CRM systems;
Providing assistance to sales managers, training newcomers.