Position: Help Desk
Category: Sysadmin
English level: intermediate
Years of experience: 6


•To assist in implementation of new servers, technologies and software;
•Provide technical support to all users, including periodical site visits and
resolving the issues;
•To make sure that company printers and copiers are working properly and
getting regular maintenance;
•To administer the users access (adding and deleting users in a timely
manner);
•Provide user training on a daily used software (MS Word, MC Excel, MS
Outlook, Adobe Acrobat, etc);
•Update and maintain the internal staff contact lists;
•Install and perform the minor repairs to hardware, software, and peripheral
equipment, following design or installation specifications;
•Oversee the daily performance of computer systems;
•Set up equipment for employee use, performing or ensuring proper
installation of cable, operating systems, and appropriate software;
•Read technical manuals, confer with users, and conduct computer
diagnostics to investigate and resolve problems and to provide technical
assistance and support;
•Confer with staff, users, and management to establish requirements for new
systems or modifications;
•Prepare evaluations of software or hardware, and recommend
improvements or upgrades;
•Management of corporate email;
•Regular data backup of users computer and hosting data.