Position: Billing, customer, financial, technical support
Category: Support
English level: upper
Years of experience: 3


I have worked on different projects where my responsibilities were:
- Diagnosis of problems with the products (analysis of logs, identification of bug reasons)
- Finding a solution for the problem fix or escalation cases to the appropriate development team by creation defects & incidents
- Bug fixes testing related to assigned tickets
- Customer requirements elicitation
- Ameliorating of company products functionality via creating user stories
- Creation and working with SQL databases
- Verbal and written communication with partners and customers all over the world taking care of their requests to the end
- Testing cutting-edge SaaS platform and its measurement, integrations, and reporting
- Risk Management and Factoring: identifying duplicate accounts and suspicious client’s activity
- B2B, B2C, B2G sales
- Interact with customers on contracts, proposals, invoices, and receivables
- Work out and implemented work plans, budgets, analysis, and reporting
- Control of payment receipts and quality settlement of losses
- Experience in remote work with distributed teams
I am looking for a part-time remote job.