Position: Junior Project Manager
Category: Project Manager
English level: fluent
Years of experience: 1

- Managing more than five complex projects simultaneously. The projects were related to content production, influencer marketing, and advertising on Instagram, YouTube, and TikTok.
- Working with foreign stakeholders: USA, Canada, Russia, France, Italy, Dubai, and Kazakhstan in some projects.
- Launching complex projects
- IT Project Management Course (IAMPM)
Most relevant experience:
Project Manager | AIR Media-Tech | Nov 2020 - present
Leading several projects:
- to make sure all requirements and KPIs are defined and well understood; 
- organization and control of the planning; management of tasks;
- to manage stakeholders' expectations;
- organization of the communication with the client (regular meetings, preparation of reports on completed tasks, presentations of project results)
- control of the project budget, quality, deadlines
- organization of the communication with the team (daily or weekly meetings, retrospectives)
- to defend both the interests of the team and the interests of the client. 

Tools:
Confluence, CRM (Salesforce, Amo, Bitrix), Trello, Asana, Notion, Jira/Confluence, Microsoft Office and Google tools,
Familiar with Figma, Miro

Other experience:
Head of the client service
Superludi Business School | Aug 2019 - Nov 2020
Personal management of key stakeholders, building long-term relationships, working with complaints, and improving the service quality.
Writing work algorithms, client communication scenarios, service quality control, and reporting.

Client services engineer (International team)
SupportYourApp  | Sep 2018 - Jan 2020
Communicating with developers from various IT-companies
Becoming a product expert and ensuring customers' satisfaction
- regular skill assessment and performance review 
- mentor/or smb else for adaptation
- friendly team
- opportunities to grow
- work&life balance