Position: Leadgen/Sales/Project Manager
Category: Sales
English level: upper
Years of experience: 3


Leadgen/Sales/Project Manager on Upwork platform 

March 2020 — June 2023

Responsibilities:
 managing the full sales cycle from finding clients to closing deals (UI/UX 
design);
 supporting of existing projects (regular calls/text messaging with clients);
 developing of new working strategies and their implementation;
 working closely with the executive team.

Office Manager
English-speaking customer service advisor for the Norwegian Air Shuttle project 
(Norwegian Airlines)
Webhelp - an international BPO company 
June 2019 - March 2020

Responsibilities:
 performing the duties of an office assistant for an outsourcing company;
 maintaining relations with clients and communication logistics;
 monitoring and answering customer calls. More than 650 calls per month;
 package used: MS Office, StaffLogic, Zisson CRM system for answering calls; 
planning and reporting.

Office Manager
Manager of communication technologies FunDesk online store and TechTochka 
audio and video accessories online store 
April 2018 - March 2019

Responsibilities:
 maintenance of computer and information systems;
 maintenance of relations with clients, processing of shipping logistics and 
communication;
 entering CRM data for all sales orders;
 data processing for Internet resources (photo, video, product description);
 creation of presentations and printed catalogs of the company's activities;
 work with programs for data processing: Adobe Photoshop, InDesign, Premiere 
Pro, 1C 8;
 administration of Internet resources on the following platforms: Prom.ua, 
OpenCart, Magento, WordPress, Joomla, Wix);
 work with services for site optimization and promotion: Google (Google Search 
Console, Google AdWords).

Office Manager
Head of administrative activities
Sportlife Company
February 2016 - April 2018

Responsibilities:
 customer database administration;
 creation of new clubs;
 editing customer profiles;
 control over the accrual of bonuses, training, and additional obedience.