Position: Operations Manager \ Service Delivery Manager
Category: Project Manager
English level: fluent
Years of experience: 11


I am a seasoned professional who wants to get things done through an
effective process of collaboration on all levels: team, organization, client
communication. Currently looking for a company to work with inspiration.
Dealing with high-level goals, translating them to the teams and ensuring
we perform against our strategy is my key focus.
Few highlights of my experience:
 15+ years in application/infra support, service delivery and monitoring
 Successful application of ITIL-based process in 10+ projects from scratch
 Integrating teams (Dev, QA, Ops) for the best results overall
 Continuous hands-on experience, strong troubleshooting and analytical
skills
 Process audit and tuning, service delivery consultancy
 10+ years of people management