Position: Customer success
Category: Support
English level: fluent
Years of experience: 5

I am a customer service, virtual assistance, and communications professional with a passion for serving others. I have a strong reputation for providing excellent customer service by taking the time to understand my customers' needs and proactively engaging with them.
I believe that viewing challenges from the client's perspective has helped me to thrive in my personal and professional goals. This standpoint has also helped me to build strong relationships with my customers, colleagues, and superiors, which has led to increased customer satisfaction, customer retention, and lasting relationships.
I am proud of my journey and I am committed to continuing to provide excellent service and to helping others achieve their goals.
I am a customer success, virtual assistance, and business communications professional with over 8 years of experience. I am passionate about providing excellent stakeholder support and driving customer satisfaction. I am proficient in needs-identification, problem-solving, communication, and working with cross-functional teams and technologies.

In my current role as a Communications and Customer Success Associate, I am responsible for providing support to a portfolio of over 20 accounts. I successfully resolve customer issues, manage customer expectations, and built strong relationships with customers and stakeholders. I am also proficient in virtual assistance, and I have experience providing administrative support, content creation, and project management to my superiors and team at large. 

Additionally, I have a Msc degree in Media and Communications, and I am a tech enthusiast. 
I currently seek roles where I can take on more responsibility and continue to grow my career in customer success, people management and consumer experience journey. 

 I am confident that I can make a significant contribution to your team. 
Connect with me today to discuss how I can help you achieve your goals.
I do not want to work with people who are driven solely by figures.