Position: Customer support specialist
Category: Support
English level: upper
Years of experience: 6

Educated Customer support team on processes in CRM

Investigated Iregularities of an Agency that was employed by the organization.

Developed new customized ideas for Product Engineering team

Created templates for effective communication with clients;
I have over 6 years of experience working in customer support roles essentially in the gaming and hospitality industry.

I have a natural ability to build relationships and solve problems.
Using my problem-solving skills. I was able to resolve over 300 tickets on a daily basis this include, voice and Non-voice.
Utilizing  my relationship-building skill I was able to listen and empathize with customers to learn about their pain points, asking intelligent follow-up questions to affirm their understanding and to enable them to make informed decisions about products and services

I’m familiar with Google tools, Slack, Jira, Active360, Use desk, Zendesk, Frisbee, Trello, Asana, Airtable and other SaaS Tools

As Customer support Specialist I was responsible for facilitating customer engagement through inbound and outbound calls, emails, live chats, and social media chats using Usedesk and communicating escalation via Jira and informing Global team members via Frisbee.

By joining your team, I hope to develop my skills further and contribute to the success of your organization. I see myself fitting in long-term, and I am eager to use my skills to help the company achieve its customer service goals. 

This role will provide me the opportunity that lets me exercise my skill with Problem-solving skills and an eye for detail. I feel this position will allow me to succeed because my interpersonal and people skills help me establish meaningful relationships with customers, and my experience with CRM software, Payment Platforms allows me to confidently manage Chargeback and payment databases.
I'm open to new opportunities that relate to customer support roles