Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 3


I'm always located between customers' needs and business goals. Last 7 years, I had an opportunity to work with businesses in different domains, from e-commerce to SaaS, helping create, launch & support IT products.

As deliver manager in CPGA company (2020 - currently):
- planning, leading, organizing, and motivating a team of software developers working on a variety of project types
- implemented best practices for the Agile development process, which lead to the reducing number of bugs in production as well as decreased the amount of the raised everyday customer support tickets by 60%.
- decreased the number of reopens from 30% to 4% improving development and QA/QC processes
- implemented CI/CD pipeline
- set up a product metrics dashboard, which provides business insights for both team and stakeholders
- hired a whole design team and developed their workflow according to data-driven design

As a project manager in CPGA company (2019-2020): 
- managing multiply projects and teams of 5-10 people.
- organized tech support workflow and created KPIs that led to more conscious and efficient work. This was reflected in increasing the number of closed tickets number to 45% and reducing the time per ticket to 50%
- organized selling team from scratch - created a KPI for the selling team which leads to increasing the company profit by 55%, by acquiring new clients