Position: Product manager, Product Operations
Category: Product Manager
English level: upper
Years of experience: 3


Director of Product Operations 
SocialTech (Howly)| August 2021 – January 2022
Howly is a start up I joined it as the third person, the majority of tasks were separated between key people. My main goal was to cover product related processes and build Operations team.

Product Lead
SocialTech (Plich) | January 2020 – August 2021
As Product Lead I was responsible for product management teams (2 teams) within the company and compliance.
Main responsibilities: 
- full cycle product management (Scrum), complex web-product  
- backlog prioritization, requirements gathering (Use Cases/JTBD framework), product documentation, customer development, creating User Stories and functional requirements, roadmapping
- UX/UI improvements of a product by Heuristic analysis
- people management of 2 product managers within product community
- making sure product backlog matches with business roadmap 
- on-hands analytics (BQ, Tableau, SQL)

Chief Operating Officer
TrusTech | June 2017 - December 2019
Started with in-house support and moderation department and transformed it into sub-company of SocialTech, with it’s own brand, internal communications and CRM-product within the company.
Main responsibilities:
- implemented internal CRM system within department
- worked within cross-functional team as a Product Owner
- developed a team from 9 to 150 people (both remote and office)
 - managed 6 branches of activities - Product, Quality Control, Support, Billing, Support Analytics and Moderation.
- implemented full recruitment and HR cycle
- implemented motivational system (grading + bonuses + non-material motivation) 
- increased NPS from 70% to 92%

Head of Product and Customer Development 
Pure Inc | May 2016 - February 2017
As a part of Pure Team I was in charge of customer research and development. Working closely with on-hands researchers in NYC, Product and Design teams. Also building support and ASO team from scratch.
Main responsibilities:
-building users database and creating CRM specifications for the product
-improving product metrics, revenue, conversion, store ratings;
-recruitment and training of the new people within department (Ukraine, US hiring);
-setting up the whole process of product analysis, automation and support for the company;