Position: Process Owner/ Manager - Business Analytic
Category: Business Analyst
English level: upper
Years of experience: 11

Set up Service Desk from the beginning.
Organise IT support within organisation including 1st and 2nd Line Support.
Design, document and implement IT operation processes using best ITIL practises and demands from stakeholders.
Analise customer requirements for allignment with the standard approach and provide the detailed instruction for IT development team.
Have experience working in Dutch bank (ABN AMRO), Russian Bank (Sberbank) and international IT development company (EVRY).
Officially ITIL certified specialist.
Design and manag ITIL processes as Process Owner / Process Manager (INC, CHG, PRB, RFF, IAM, SACM etc.) including Process Improvement procedures, BPMN standards, RACI Matrix, KPI.
Business Analysys for ServiceNow development team (Kanban, UserStories).
Interesting and challenging tasks.
Team of professional specialists.