Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 7

Build strong relationships with Clients. Perform professional B2C technical support. 
Communicate to users through various support channels. Manage large amounts of incoming email/phone/chat conversations with end-users. Troubleshoot issues and provide users with solutions. Identify the user type and help guide them through the service, providing qualified advice to assess customers’ needs. Develop and maintain positive customer relationships and satisfaction. Technical maintenance of corporate systems. Improving knowledge bases, technical and modeling techniques, and documentation. Follow communication procedures, guidelines, and policies.
Patient and engaging customer service professional with 5+ years of experience in responding to all types of inquiries. Currently seeking a part-time or full-time position in 
supporting English, Spanish or Russian-speaking customers.