Position: Technical Support Representative
Category: Support
English level: fluent
Years of experience: 3

I am proud that I got a raise once and was training the team to work at the customer support position. Every Trainer got a team of newbies, and all my team members got passed and were hired.
I am willing to find a job related to a support role. Any position that entails technical troubleshooting and assisting customers with the issues they face.

It would be perfect to support any app for example, so consult customers regarding using some products and troubleshoot any issues they might face down the road. 

The job I am looking for should either remote or office and involve communication via e-mail (resolving tickets in CRM) or online chat in English. 

Feel free to check my experience below: 

Technical Support Representativу at Nextiva - 07.05.2018 — 08.02.2019

Main Responsibilities:

-assisting new customers with initial set up of their phone system accounts
-configuring Nextiva’s unified communications product features
-critically think through and troubleshoot business networks
-accurately answer a variety of technical questions about Nextiva’s services
-provide each customer with an «Amazing Service» experience through phone,
-email and online chat within a timely manner
-notate tickets thoroughly and properly in Nextiva’s CRM Maintain, organize and
-complete all tickets in the Technical Support Callback queue
-daily answer customer questions via Nextiva Online Chat Support
-work to meet and exceed a set of daily metrics
-manage difficult customer interaction
-advanced complex account setup
-network troubleshooting
-trunk setup

Customer Support Representative at Lucky Talky Ltd.- 10.09.2015 — 15.11.2018

Main Responsibilities:

-provide assistance to English speaking customers in a timely manner
-communicate with customers via phone, chat and e-mail according to the priority and urgency
-monitor orders’ fulfilment throughout all the stages
-performing e-mail marketing tasks (selling additional services, promoting new features, processing feedback, etc)


Personal assistant/Interpreter (Entrepreneur-individual
proprietor) - 16.04.2012 - 02.11.2013
 
Main responsibilities: 

-translation of legal documents
-interpretations during meetings
-organization of written communication via e-mail
-other individual tasks
I would like to support a product, any application, as I have a certain understanding of how it works and perfect experience in working with customers.