Position: ICT Support Engineer/IT Systems Administrator
Category: Support
English level: fluent
Years of experience: 4

1. Facilitated the end-user update for 100 PCs to Microsoft Windows 10 and Maintained anti-virus software, which resulted in 30% improvement in system efficiency.
2. Conducted 60 hands-on fixes at the desktop level, including setting up file backups, installing and upgrading software, and configuring applications.
3. Managed 12 workstations' operating systems while maintaining 70 Windows computers, configuring and monitoring hardware and software, and maintaining effectiveness.
4. Reduced the schools operating budget by 13% through strategic and innovative contract negotiations.
I am the Lead ICT Support Engineer on my team.
Technologies Used
.VMware,Linux,Ios,Android,Windows,Microsoft Azure , github, HTML,CSS ,Javascript, phpMySQL, Windows. Microsoft Office , Bosch,Uniview, Milesight.

Projects & Tasks completed
 · Delivered onsite technical support for 20 employees. 
· Managed backup and recovery of data assets to safeguard system availability.
 · Offered troubleshooting of connectivity issues across networks such as Wi-Fi, Cellular and LAN. 
· Conducted 60 hands-on fixes at the desktop level, including setting up file backups, installing and upgrading software, and configuring applications.
· Managed 12 workstations' operating systems while maintaining 30+ Windows computers, configuring and monitoring hardware and software, and maintaining effectiveness.
  · Compiled a thorough inventory of 320 hardware, software supplies, and documentation for 200 systems. · Graded and evaluated participants assignments, papers and course work.
 · Organized IT training for more than 100 individuals. · Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Area of improvement
I will like to improve on the are of virtualization