Position: SalesForce Developer
Category: Salesforce
English level: fluent
Years of experience: 2

Certifications:
1. Salesforce Certified Administrator (SCA) (Trailhead by Salesforce)
2. First Certificate in English (FCE) - CEFR Level B2 (Cambridge English Language Assessment)
3. Preliminary English Test. CEFR Level - B1 (Cambridge English Language Assessment)
4. ENCE607.1x: Applied Scrum for Project Management (University of Maryland)
5. Project101x: Introduction to Project Management (University of Adelaide)
1. SalesForce Administrator/Head of Customer Success (10/19 to present), Solana Beach, CA (Remotely) - IGNITE PRISM INC.:

   - Sales Performance Optimisation by the integration between SalesForce CPQ and Kulturra Payment Center applications. Streamlining of the billing process.
   - Performing data-driven fortnightly business reviews with CEO
   - Over 90% renewal contracts were successfully closed won
   - Stable operations and account management in 80 countries (approximately 150 accounts/1280 stores/2740 cameras) with 4400 authorised user

2. SalesForce Administrator/Head of Customer Success (06/18 to 10/19), San Francisco, CA (Remotely) - PRISM SKYLABS:

   - 80% of Collection cases have been closed won
   - Deployment processes optimisation. The cost cut was nearly 5-7%
   - SalesForce - Creating new objects and maintaining the current ones (Cases/Opportunities/Accounts etc.). Configuring Dashboards and Reports.
   - A new account has been successfully onboarded and deployed - adidas (17 sites, 230 cameras)


3. Junior SalesForce Administrator/Team Lead of Customer (03/17 to 06/18), San Francisco, CA (Remotely) - PRISM SKYLABS:

   - Setting up SalesForce Mobile App for the sales team
   - Setting up a new platform for more efficient work of the support team - Zendesk
   - Launching Customer Help Center, around 90 articles have been supervised and published
   - Average First Reply Time takes no longer than 5-6 hours
   - Full onboarding of 10 new support members
   - Decrease in the average number of new tickets by 10%
   - Deployment of a new customer - Molton Brown (64 sites, 150 cameras)

4. Customer Engagement Specialist (03/15 to 03/17), San Francisco, CA (Remotely) - PRISM SKYLABS:

   - Running weekly webinars for partners and customers on how to install/maintain the software and web application
   - Successfully performed Tier 1 & Tier 2 of Customer Support
   - Over 630 configured sensors (Apple Premium Reseller (APR), 
   - Pandora UK, The Body Shop)
   - Over 50 closed tickets every week
   - Over 60 found bugs/issues and filed tickets in JIRA