Position: менеджер служби підтримки
Category: Support
English level: fluent
Years of experience: 4


• English tutor (2019-2022)
- searched suitable material for each student
- built a friendly connection with students, tried to male lessons interesting and informative 
for children
• Content manager for youth organisation social media (2019-2020)
- wrote posts about our events, workshops and trainings
- worked on the visual of instagram page
• Customer support manager SupportLab customer service (February 2023 – June 2023)
- chatted with customers in a real time
- provided them with relevant information and options
- got in contact with clients to understand deeply their request and have done everything as 
possible
(like: closing account, going through verification process, getting bonuses, changing data)