Position: Customer Support Team Leader
Category: Lead
English level: fluent
Years of experience: 1.5


- 2.3 years worked as a Customer Support Representative;
- 1.4 years worked as a Customer Support Team Leader (leading a team of up to 15 people);
- have good experience in holding 1:1/group meetings;
- have good experience in presentations creation/presenting material;
- worked with documentation/procedures creation/team results reporting etc;
- work with Google services (docs, tables, charts, presentations) on a constant basis;
- work with Jira/Collab on a constant basis;
- work with Trello on a constant basis;
- have good experience in group projects;
- worked not only with team and team members, but also worked with department/company processes improvement;
- worked in cooperation with company product pods;
- used to working in stressful conditions (outages/promos like BFCM);
- have experience in mentoring peers/team members