Position: DevOps engineer
Category: DevOps
English level: intermediate
Years of experience: 4


High level knowledge and experience with Cisco Contact Center implementation and deployment including scripting, configuration and troubleshooting of the following key systems
• Unified Contact Center Express (UCCX)
• Cisco Unified Intelligence Center (CUIC)
• Agents Desktops, Finesse
• Experience with UCCX scripting utilizing Script Editor
• Understanding of UCCX Database Schema and ability to use queries against the databases
• Troubleshooting UCCX, CUIC and Agent Desktops
• Extracting and examine log files using appropriate utility
• IP-IVR integration design or deployment

Support Cisco VoIP infrastructure including Cisco Unified Call Manager (CUCM). Experience with VMWare ESX.  

- Supporting services: DNS, Mail, DHCP;
- Configuration, administration of active and passive network equipment (Cisco, D-link, Edgecore, TP-link);
- Monitoring network servers;