Position: Compliance officer
Category: Other
English level: upper
Years of experience: 3


2021-2022:
AML Compliance officer
Crypto currency exchange
Job responsibilities:
- AML review
- Antifraud
- Transactions monitoring
- Customers onboarding
- Documents verification
- Users activity monitoring
- Customers due diligence
- Payments processing

2018-2020:
Team Lead(Verification)
Plus500
International financial company

Job responsibilities:
- Managed schedules
- Worked with team members to improve performance and implement training updates
- Assigned daily tasks and monitored employee’s activity
- Developed monthly and daily production output plans to provide on customer service
- Tracked receipts, employee hours, and inventory movements
- Documented counts and sorted finished work to promote easy access for further processes
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
- Mentored new employees by relaying information on company procedures and safety requirements, 
- Trained team on all aspects of operating procedures and company services
- Cultivated productive and safe atmosphere while supervising team of more than 10 employees
- Hired, trained and mentored staff 
- Increased customer retention and satisfaction by closely monitoring team members performance 
- Established open and professional relationships with team members which helped resolve issues and conflicts

2015-2018:
Sales and Support 

2015-2018:
Sales and Support 
SoftKey, Kyiv, Ukraine
Software Distributor
Job responsibilities:
- Work with databases, updates and additions.
- Maintaining accounting records.
- Conflict management.
- Conclusion of contracts
- Maintaining and developing relationships with existing customers, examining their needs and demand 
(presentation of new products to clients.)
- Search for new customers.
- Work with businesses of different types of ownership: Government agencies, law enforcement agencies, business 
organizations, insurance services, public associations, banks, self-employed and others