Position: Customer Support
Category: Support
English level: fluent
Years of experience: 3

Effective communication with clients.
Problem-Solving Skills.
Friendly Attitude.
Objective
I am seeking a competitive and challenging remote job where I could apply my communication skills and my knowledge of English.

Qualifications:
• Experience in sales and cold calls (B2B) (2 years of experience) - advanced level, currently using
• Experience in customer support service (B2C) (1 year of experience) 
• Distance learning (advanced training) at Cardone University  for the profession of sales manager and business administration, started 01.2019 – 06.2019

Work experience
Mevlana Group, Carpets and Antiques
Istanbul, Turkey
March 2018— February 2020
Salesman with knowledge of English, Russian and Arabic (B2B export)
• Cold calls/meetings B2B (wholesales)
• Search for new customers, the conclusion of a long-term relationship with them
• Work with key customers, resolving disagreements
• Conducting calls, business meetings and negotiations with customers
• Preparation of the commercial offers
• Conclusion of contracts
• Consulting on the assortment and technical parameters of goods and services

Mevlana Group, Carpets, and Antiques
Istanbul, Turkey
February 2017— March 2018
Customer Support Representative 
• Responding and communicating with customers through various channels (phone, email, chat)
• Acknowledging and resolving customer complaints
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments and complaints
Career development and friendly environment.