Position: Junior Business Analyst\Data analysis
Category: Data Analyst
English level: fluent
Years of experience: 3

Working for a Danish IT company.
Working in the USA.
Last place of work was GR8 tech company where I worked as a Senior Specialist of Quality Control.
As my main achievents I can emphasize:
- reorganization of all reports, via Excel and Google sheets;
- optimization of resources by implementing new tactics and scripts for communication with customer;
- global modernization of product which helped the customers to evade contacting CS team;
- implementation of the motivation system for CS agents which helped to increase the quality level and satisfaction of customers.

I  worked for a Danish booking platform "Nustay" as a Customer Support representative.
My responsibilities were: communication with customers and properties, problem-solving.
I also had sales experience in the Ukrainian company "Alliance holding", where I communicated with customers and suppliers and had to follow sales targets.
I took a part in the exchange program in the USA where I have been a lifeguard and had huge English-communicating experience.