Position: Customer support agent
Category: Support
English level: upper
Years of experience: 1


Highly organized, calm individual with experience working in Customer Support, possess a Bachelor's degree in Translation.

01/2021 – 10/2021 Customer support representative 

Provide assistance with the web interface in English and German.
Handle complaints and issues.
Omni-channel support (emails, live chat, and calls).

01/2020 – 12/2020 Travel manager
Work and collaborate with contactors. Manage selection, implementation and termination of travel supplier relationships (bus, hotel, eating establishments).
Track travel budgets.
Manage travel logistics.
Conduct staff briefing.
Update the website, add images and descriptions (Wordpress).