Position: Customer Support
Category: Support
English level: fluent
Years of experience: 2


I have 2 years of experience in Customer support and during this time I have achieved to communicate  effectively with the clients and able to determine the needs of a particular user
and find a custom solution that suits the client. Me as a part of the team, solved the issues of clients who contacts in English and Turkish languages. I have worked on live chats, as well as support tickets and calls. As a support agent, I have always tried to answer the questions of clients and solve their issues, however if issues are related to other departments, we escalated it to Billing, Anti-fraud or other relevant teams if needed. 
My latest work experience was on social media marketing and during that time I planned, created and executed paid social media campaigns and email campaigns to drive key metrics including lead generation, sales, and customer retention. Working on this position helped me to met customer service objectives by applying customer feedback and recommendations to strategic plans and reviews.