Position: Payment manager
Category: Project Manager
English level: intermediate
Years of experience: 4

Languages: English (A2)
Technical Skills: Microsoft Office products, Google Docs, JIRA, Trello, Notion, Slack, Confluence, Understanding QA Methodologies, HTML\CSS
BUSINESS DEVELOPMENT MANAGER
- Integration, configuration and testing of new payment methods/solutions for project. 
- Cooperation with accounting and developers departments.
- Resolving issues with the product team. 
- Cooperation with new payment providers and their integration/onboarding in our system. 
- Creating and tracking bug reports in Jira
- Search for problems with payments in the request logs. 
- Conversion monitoring.

CSR SUPERVISOR
- Management of the international client service of the project 
- Communication and feedback building with project departments to create a better customer experience
and improve service quality 
- Process Automation 
- Drawing up and adjusting the team schedule 
- Developed workflows for a support team and helped to improve the quality
- Participated in business reviews, analysiting, and providing user feedback on product improvement 
- Creating of working documentation for the team and the platform users.

CUSTOMER SUPPORT REPRESENTATIVE
- Perform month monitoring and system health verification
- Provide consultation and training for end users 
- Maintaining the IT Service Desk related databases and documentation 
- Development of long-term and mutually beneficial relationships with customers;
Growth opportunities (the company fully/partially covers the сost of conferences, seminars, courses; English lessons, corporate library, and events)