Position: Customer Support Specialist / Manager
Category: Support
English level: fluent
Years of experience: 3


My working experience lies in the customer support field for over 2 and half years and I feel that I am good in dealing with customer’s requests, providing the information based on the FAQ, Knowledge Base. I consider myself to be also strong at bugs reporting, handling complaints, offering alternative ways of resolving user’s issues. I worked approximately 1 year at the position of the customer specialist until I has been promoted to the shift manager role. The new position is also customer related, but includes the wider scope of duties like creating the dedicated presentations and agents training, providing the feedback about the processed tickets/chats (quality assurance part), complaints resolving and assisting the employees with difficult ongoing cases, facilitating the workflow, making the entrance much more comfortable for the newcomers. But I am ready for the new challenges at the moment and want to find a company to build a career putting long-term goals and ready to be flexible due to the changes inside the firm.