Position: Information Security Analyst, Cyber Security Analyst
Category: Security
English level: fluent
Years of experience: 6


I’m an experienced Technical Support Engineer in Network/Information Security field.
Before Technical Support role in Cyber Security product company (Skybox Security), was working as a Cyber Security Analyst at SOC.

My daily responsibilities as Tier 3 Escalation Engineer included but were not limited to: 
* Analyzing, tracking and resolving customer’s most complex technical issues (via ticketing system, remote sessions) 
* Interacting on daily basis with R&D/PM/Solutions to investigate and resolve tech issues as well as add new features
* Assisting field personnel (SE’s, Sales, PS) with technical issues reported on pilots
* Contributing to the company’s support Knowledge Base 
* Occasionally acting as a Tech Account Manager (Technical Advocate) for problematic customers to increase customer satisfaction level

Left my last job to recharge and switch from support to more challenging and demanding position in cyber security. Currently preparing for CISSP certification while passing supporting certifications along the way. 
Interested in Cyber Security Analyst, Information Security, Security Compliance positions.
Support roles, any work in shifts