Position: Account Manager
Category: Project Manager
English level: fluent
Years of experience: 4

I'm proud of having launched and successfully led by meeting all of the client's KPIs and targets a highly profitable technical project without previous expertise in tech field and project management, which proved I'm able to achieve whatever goal I set even in adverse circumstances.
01.2022 to present time – Lead Account Manager
Facilitating and nurturing mutually beneficial partnership between the company and its clients, ensuring accounts growth and re-negotiating the contracts and also leading and guiding the Account Management Team.

8 months – Account Manager
Onboarding the company’s clients and building strong personal relationships with them to help them achieve their goals, dreams, and visions.

1 year 2 months – Operations | Account | Project Manager
Overseeing, managing, encouraging and mentoring a team of 3 team leaders and 30 technical support specialists to ensure adherence to quality standards, deadlines, policies, procedures and making sure all core client metrics and exceptional customer experience are continuously delivered.

2 years 1 month – Team Leader
Motivating, supporting, leading and developing the team of Customer Service Specialists and Superusers to ensure the best performance and achieve KPI goals and targets.

11 months – Customer Support Specialist