Position: Account Manager/Customer support specialist
Category: Marketing
English level: fluent
Years of experience: 4


- Practical knowledge of online media buying;
- Knowledge and understanding of CPM, CPC, CPA, CPL models;
- Negotiating with existing partners and fostering solid business relations with them;
- Monitoring overall media buying process;
- Creating, managing, optimizing and adjusting media buying accounts; 
- Analyzing affiliate performance and handling any imminent disputes;
- Training up new Affiliate Managers to ensure their knowledge is up to date and accurate.

- 3 years of customer service experience;
- Handling multinational clients via chats, phones, e-mails;
- Cross-selling, b2b, e-commerce;
- Logging support calls and emails to get customers the very best support they deserved;
- Troubleshooting and resolving incidents to make customers satisfied and well-informed, escalating serious issues when you can’t help personally.