Position: Customer service representative
Category: Support
English level: intermediate
Years of experience: 4

One of my biggest achievements at work was turning around terrible reviews. In my  role as a customer relations/ Sales intern, customers always complained about our product and late delivery. We were losing customers and getting brutal reviews.

I passed the information to My management we improve, collaborated with a logistics and I came up with a free and swift delivery package. This improved sales and good reviews.
January 2020 - Till date  Active, Lagos Nigeria  (Customer Relationship officer/ Sales Intern)

Key Responsibilities
Receiving and Processing of orders, forms, applications, and requests. 
  Handling customer complaints.
 Delivering information about a company's offerings. 
   Answering questions about a company's products or services.
 Creating new customer accounts when required and ensuring completeness of data.

Feb 2021 - Till date  SoFood and more, Lagos Nigeria  (Customer Relationship officer/ Sales)

Key Responsibilities
Receiving and Processing of orders, forms, applications, and requests. 
 Respond to customer emails and telephone calls to resolve problems such as wrong 
orders, delivery issues, payment, exchanges and refunds promptly.
 Maintaining regular contact with customers, generating remainder letter, statement 
and proactively calling to follow up on outstanding balances through various 
channels.
 Maintaining a centralized record of all relevant communications  
such as calls, complaints, feedbacks and transactions.
 Creating new customer accounts when required and ensuring completeness of data 
such as invoicing address, contact details and agreed credit terms.
 Assisting with shipment of customer items and other logistics.
Create a work atmosphere in which I will contribute to the team, be recognized for my efforts, provide career security, and have the opportunity to advance within the company