Position: Customer Support Agent and Quality Assurance
Category: Support
English level: fluent
Years of experience: 3


2016 - 2021 - Performed translations (up to 15 printed pages) of
various subjects from English, and German into Ukrainian. 
2021 - Had experience as a translator-localizer at Crowdin.
September 2020 - June 2022 - Worked as a laboratory assistant at the Department of the School of Foreign Languages of V. N. Karazin Kharkiv National
University.
May 2022 - December 2022 - QA, proofreader for German language (checked the work of customer support agents, listened to conversations with customers, gave feedback on the work, singled out the main mistakes, and evaluated the quality of service).
January 2023 - Customer Care Agent (English and German languages) (provided customer service via chat, developed strong communication with customers). 
January - March 2023 - finished the Business Analysis Foundation Course at Softserve.