Position: Customer Support Representative
Category: Support
English level: fluent
Years of experience: 1.5

Grew from zero to Senior Support after 6 months.
Experience:
· provided live chat, phone and email assistance to EEA, US and APAC based customers;
· worked my way from beginner to Middle and Senior Support in completely new spheres for me, such as travel industry and fintech;
· successfully resolved complex and top-urgency cases (with resolution ETA of 15-30 minutes), managed conflict situations;
· boosted multitasking and working-under-pressure skills with no loss in efficiency;
· kept in constant touch with teammates and separate departments to track ongoing product issues, and to timely report new ones;
· monitored rapid changes and consequent updates in my industries to advise the best solutions for customers with COVID-related issues.

Looking for:
· opportunities for development in skills and position;
· a comfortable schedule (3/2 preferably);
· a company to grow with;
· a friendly team to enjoy cooperating with.
• To be recognised and valued for the quality of work I perform
• To build trust-based long-term cooperation with my company
• I wouldn't want to work with 2+ night shifts in a row