Position: Customer support, Customer Success Manager
Category: Support
English level: fluent
Years of experience: 9

Successfully coordinated and managed international teams comprising freelancers and agents from Kenya,  Philippines in the field of customer support.
But most importantly, you'll find me enthusiastic about embracing new challenges and expanding my skill set, and I am eager to delve into new areas where my passion for technology and dedication to continuous growth can thrive.have also sharpened my customer support skills, providing exceptional assistance to clients and resolving their queries promptly and efficiently. I take pride in my ability to communicate complex concepts in a clear and brief manner, ensuring customer satisfaction and fostering long-term relationships.
With over 8 years of experience in customer support,  and customer success, I have developed the skills and expertise necessary to excel in these roles. Throughout my career, I have honed my ability to communicate effectively with clients and customers, ensuring that their needs are met and their expectations exceeded. As a  support agent, I gained valuable experience in lead generation, working closely with clients to identify their needs and provide tailored solutions. As an account manager, I further developed my skills in relationship building and client management, driving revenue growth and ensuring customer satisfaction.

I have experience communicating with customers from various regions, including the US, Canada, Europe, Australia, Kenya, South Africa, and India, and I am fluent in English. In my previous roles, I utilized a range of tools and software, such as Zendesk, Jira, Google Docs, Sheets, Slides, and Slack, to streamline processes and improve customer support.
I pride myself on my friendly and approachable attitude, which allows me to establish strong relationships with clients and colleagues alike. I am eager to bring my expertise and positive attitude to a new role and am available to start immediately.
Currently, I am actively seeking employment in customer support or account management, either remotely or in an office setting. Additionally, I am open to exploring new job openings and opportunities. I have a strong willingness to learn and expand my skill set.