Position: Zoho CRM Developer
Category: Business Analyst
English level: intermediate
Years of experience: 5


Zoho CRM Developer 
"Room 8 Group" (room8group.com) October 2020 – Nowadays

* Gathering and analysis of requirements from the sales team
* Customization of the CRM system
* Creating automation scripts inside a CRM system (using a simple built-in Deluge Script language)
* Testing customized functionality
* Custom widgets Development
* Creating custom Integration CRM with other systems via API
* Creating reports and dashboards in Zoho Analytics and Zoho CRM systems

CRM CONSULTANT 
"SMART business" (smart-it.com) October 2019 - October 2020
* Analysis of the customer's system
* Providing business process analysis and making recommendations for their optimization
* Creating project documentation
* Creating technical specifications according to system requirements
* Participation in Microsoft Dynamics 365 implementation projects 

BUSINESS ANALYST, PROJECT MANAGER 
"CRMIUM" (CRMIUM.COM) July 2017 - October 2019 
* Gathering and analysis of customer's requirements (interviews, workshops, observation, document analysis)
* Business process analysis
* Providing description, modeling (BPMN), and logic creation for the automation of business processes 
* Creating technical specifications according to system requirements
* Collaborating with the team throughout the project's life cycle
* Collaborating with the customer at all stages of the project, conducting intermediate demo shows
* Creating automation scripts inside a CRM system (using a simple built-in Deluge Script language)
* Setting up dashboards and reports in the built-in designer