Position: Customer Support/Bookkeeper
Category: Sales
English level: fluent
Years of experience: 4


COMPANY NAME | Zellak Beauty Salon and Spa
Spa Manager Jun 2019 - Feb 2023
 Streamlined operations to maximize efficiency and boost productivity through effective time management and staff supervision.
 Maintained facility upkeep and promptly notified maintenance for service repairs.
 Recorded all product sales into the spa's weekly income report to track performance and identify areas for
improvement.
 Conducted spa tours for new members to familiarize guests with services provided and ensure personalized
attention.
 Managed day-to-day activities of spa and employees, handling high priority clients to maximize profits.
 Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
 Generated reports to track spa performance and make recommendations for improvement.
 Conducted regular inspections of salon stock, identifying shortages, replenishing items, and maintaining consistent spa inventory.
 Trained and supervised spa staff on best practices, sales techniques, and customer service to ensure optimal
performance and guest satisfaction.

COMPANY NAME | Digital Witch Support Community
Virtual Assistant Intern May 2022 - Aug 2022
 Managed and maintained electronic and paper filing systems, ensuring accurate recording and organization of
information.
 Answered and screened calls, providing information, scheduling appointments, and taking detailed messages.
 Set up virtual Zoom meetings, inviting guests and disseminating agendas to ensure productive and efficient
communication.
 Monitored and organized email inbox, prioritizing messages for supervisor to enable timely response and action.
 Developed complex reports in Excel for cost reporting, providing detailed and accurate financial analysis.
 Maintained and updated extensive contact list with new contacts and changes to existing contacts to ensure up-to-date and accurate records.
 Conducted research on relevant topics and events to support supervisor's work agenda and projects, providing
insightful analysis and recommendations as needed.

 Good Time Management  Problem Solving  Microsoft office  Process-oriented  Innovation
Research and Analysis  Growth mindset  Attention to details/accuracy  Verbal and written
communication  Book–keeping  Account Management  Data entry/analysis  Microsoft Excel
 Expensify  FreshBooks