Position: Customer Service
Category: Support
English level: fluent
Years of experience: 3

•	Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers
•	Managed 120+ daily calls, taking orders and escalated cancellations.
•	Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
•	Managed high-volume customer queries simultaneously through effective multitasking.
•	Identifying areas of improvement with internal processes in place.
•	Assisted customers with varying questions using product knowledge and service expertise.
•	Answered customer telephone calls promptly and improved on-hold wait times.
•	Provided support to customers, meeting demands of fast-paced call center environments.
•	Employed active listening and product expertise to successfully resolve inbound queries.
•	Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
I am an empathetic, self-motivated and success-driven communication specialist with skills in customer relations, product support and client relationship management. I have about 3 year experience working with Zendesk, Cisco CRM tool and Microsoft Office
I am looking to work in an organization where I can utilize my communication experience to win in the marketplace as well as deliver on the organization’s set goals and objectives.