Position: Customer Success Manager
Category: Other
English level: fluent
Years of experience: 2

- Recognized as a top-performing Customer Success Manager in the last two quarters based on the company KPI, with the highest rate of client upselling among my peers. This achievement highlights my ability to provide excellent customer support and build strong relationships with clients, resulting in increased satisfaction and revenue.
- Completed a course on "Foundation of Digital Marketing and E-commerce" offered by Coursera and Google in March 2023, expanding my knowledge in digital marketing and e-commerce.
- Successfully managed a portfolio of 80 mid-level clients, ensuring their satisfaction and retention by providing excellent customer support, upselling and upgrading their plans, and developing partnerships with businesses in LATAM, US, and Europe markets.
- Developed and executed a customer retention strategy that resulted in a 20% increase in client satisfaction and a 15% decrease in client churn.
- Collaborated with cross-functional teams to launch a new feature in the PromoRepublic platform, resulting in a 10% increase in upsell opportunities and a 5% increase in revenue.
- Established and maintained strong relationships with key partners in the LATAM market, resulting in a 25% increase in partnership revenue and a 15% increase in referrals.
- Coordinated and led training sessions for new customer success team members, resulting in a 50% increase in team productivity and a 20% increase in customer satisfaction scores.
- Designed and implemented a new onboarding process for new clients, resulting in a 30% decrease in onboarding time and a 10% increase in client satisfaction.
Hi everyone, 

I am a highly motivated Customer Success Manager with almost a year of experience working for PromoRepublic, a SaaS product that provides data-driven tools for local businesses and digital marketing agencies. 

I am responsible for managing a portfolio of 80 mid-level clients, ensuring their satisfaction and retention by providing excellent customer support, upselling and upgrading their plans, and developing partnerships with businesses in LATAM, US, and Europe markets. 

I am fluent in English and Spanish languages, and I am taking steps toward improving my knowledge of digital marketing by taking a Google Digital Marketing and E-commerce online course. 

I am seeking to expand my experience in dealing with enterprise clients and continue to improve my skills in customer support and partnership development.
I do not wish to pursue roles that involve cold calling or telemarketing, as I prefer to build relationships with clients through other means.