Position: ServiceNow Solutions Architect
Category: Lead
English level: fluent
Years of experience: 11


With IT Services experience since 2008, I've successfully overseen the full IT process lifecycle and managed diverse global teams including Help Desk, Sys Admins, Programmers, QA, NOC, ServiceNow Devs, and Analysts. 

I'm adept at performance evaluation and driving staff productivity. My key strengths include problem-solving, devising business solutions, and optimizing processes to save costs and improve efficiency.

Would be happy to provide more details and reference letters in DM.