Position: Fraud-Analyst
Category: Other
English level: pre
Years of experience: 1.5


1. Customer service 
Effective and high-quality communication with customers through mail, live chats and telephone conversations.
Observance of confidentiality rules in customer service.
Quick resolution of customer problems. Communication with other departments of the company, clear records in various registers to capture information about each individual client. 
2. Fraud Analyst 
Analyze accounts and data to identify suspected fraud activity.

Analyze accounts and transaction patterns to determine existing fraud trends.

Analyze chargeback data to identify fraud trends and prepares chargeback reports.

Analyze customer behaviour to identify fraudulent patterns and provide customer insight using SQL.

Analyze data and information to provide insights and recommendations.

Analyze issues and determines next steps.

Analyze the portfolio and respective fraud strategies to optimize risk and reward.