Position: Analyst, Data analyst
Category: Data Analyst
English level: intermediate
Years of experience: 1

I made a report about delays in order processing allowing me to do this daily and a report calculating a KPI for this metric for the two divisions. It helps to decrease the delays. 
Compiled new reporting, with the help of which managers began to achieve 15% more goals on average and accordingly receive more monetary motivation.
With a background of over 2.5 years in analysis, I have gained expertise in different spheres (customer support, sales, and pricing). I am recognized for my ability to generate insightful reports, optimize performance, and implement effective strategies. 
Known for my attention to detail and problem-solving skills, I have successfully identified patterns and regulated negative factors to achieve positive outcomes. Skilled in data analysis, report generation, and communication, I have consistently delivered results throughout my career. 
I have a passion for data analytics and I am actively deepening my knowledge in this area to further enhance my skills. I develop new skills, such as SQL, Power BI. Also I learn English.
My mission is to leverage my analytical expertise to drive growth, enhance business operations, and contribute to the success of organizations.
Current job responsibilities: 
Generating periodic reports on the department's key performance indicators, the fulfillment of key metrics (daily, weekly, and monthly), and employees’ productivity (on request, about once every 2 months). 
Analyzing data and performance results with their preliminary collection, interpretation, visualization, and identifying patterns to regulate negative factors. 
Monitoring the efficiency of first-line support agents (550-600 employees in 4 locations and 2 outsourcing partners). Their allocation among 3 channels of customer interaction (calls, chats, emails) in accordance with the workload in 12 directions by country in real-time, including interaction with outsourcing. Also checking employees’ compliance and adherence to schedule. 
Tracking delays in order processing. I made a report allowing me and team leaders to do this daily, and a report calculating a KPI for this metric for the two divisions.
Calculating additional human resources to cover the workload. 
Assisting in building employees' work schedules (monthly) and correcting them if necessary.
I want to be part of a large team that works together on projects in foreign markets.