Position: Head of Support
Category: Support
English level: fluent
Years of experience: 11

Coordinate and launch new procedures for product companies. 
Redesign of product development direction in order to improve the revenue of the company. 
Develop and implement product retention strategy from scratch for product companies to improve total yearly savings (as a result over $1M/yearly)
Managing team of 30+ members and coordinating all aspects of their work with management located in different countries.
Launching support departments for different products and models from scratch. Implementing KPI and OKR system into support processes. Monetizing support departments (implementation of premium support and retention procedures).
Personal and career growth, funny colleagues, complicated and interesting projects