Position: Support / Risk&Fraud Management / Quality Control Manager / Moderator
Category: Support
English level: fluent
Years of experience: 8

Over a year at BlaBlaCar, was able to help identify fraudulent users before the community is harmed.

 For a year and a half at Yandex, a Yandex.Taxi product, I became a team lead for 9 employees.  The first representative of the quality department of Yandex.Taxi in Odesa and Ukraine.  
As the project was developing, I initiated the rules for product quality control.

Volunteering is an important part of my life. Let me tell you something about that :)
Large-scale experience of volunteering in international organizations in the EU, Switzerland and Ukraine.
Certified trainer within the Association of Guides (Girl Scouts) of Ukraine. 
Worked on the development of trainings that were dedicated to leadership for girls and young ladies in Ukraine.  
Experience in various positions in girl-scouting.

I like helping to solve social problems!
Worked Europe in projects such as a soup kitchen, night shelter, workcamps with teens, ecocommunities, English teaching for teens etc.  

Like travelings. A female solo traveler, workawayer and a couchsurfer:)

Thank you!
- content moderation, user support: BlaBlaCar - 1 year, twirpx - 6 years
  - a leading position of the team of assessors for quality control of the Yandex.Taxi product
  - search for the solutions in improving the product, developing of the quality control criteria 
- partnership development;
  - control of KPI of employees;
  - training skills and facilitation;
  - English (B2), French (A2), Russian (native speaker), Ukrainian (native speaker);
  - work with databases and regulatory framework;
  - a well-delivered speech;
  - a product improvement following user’s feedback;
  - decent, efficient and very friendly employee :)

  Thank you for your attention!

  Have a nice day!
Interested in positions related to any content or clients’ work: writing/editing content, customer support, fraud and risk management (a quality control), moderation.
Have relevant experience. 

I have got a degree in sociology and experience in social work :)
I am a people person!

With pleasure, I will be glad to share the gained experience and learn from the new one.

Thank you.