Position: Customer/Technical Support
Category: Support
English level: upper
Years of experience: 1.5

-I have skills in the CRM system, communication with international clients, I have a high capacity for work, stress resistance, and I'm able to work in a multitasking mode and in a team. Managed a team of seven people in the role of a team leader.
-Skills in the CRM system, communication with international clients
-High capacity for work, stress resistance
-Able to work in a multitasking mode and in a team.
-Managed a team of seven people in the role of a team leader.

Good knowledge of:
-Microsoft Word
-Microsoft Excel
-Microsoft Teams
-Google Docs
-Zendesk
-Slack
IMC 
Feb 2019 - Aug 2021

Customer Support Manager/Team Leader of Customer Support Department

-Work in ServiceDesk systems: email, chats, receiving calls.
-Providing appropriate solutions and alternatives within the time limits.
-Providing prompt and accurate feedback to customers.
-Collaborating with other teams in order to drive continuous improvement of internal and external processes. Redirecting problems to an appropriate resource.
-Team management and training.
-Keeping reports on the work of the support department.


Brightfin

Operation Manager
Feb 2021 - Jun 2022

-Help companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud.
-Enhance efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.
-Provide cost savings, efficiencies, and deep insights into mobile, telecom (fixed), and cloud expenses.
-Partnering with enterprises and government agencies globally.
Готова розглядати для себе різні пропозиції щодо роботи, так як знаходжусь в професійному пошуку.
Цікавими напрямками були б розробки ігор, gambling.