Position: Account Manager
Category: Support
English level: fluent
Years of experience: 2


VIP ACCOUNT MANAGER Gambling (IGaming)
Gambling NDA
01/05/2023 - 16/08/2023 Kyiv , Ukraine
• handling customers' day to day queries, requests and issues
•maintaining and developing client contacts, through structured account management and plans
•monitoring individual clients performance, building strong relationships with customers
•product development 

ACCOUNT SHIFT MANAGER Gambling IGaming
Major Global Gambling Platform
01/01/2023 - 30/04/2023
•conflict and troubleshooting issues resolution;
maintaining a high level of customer service throughout and promoting positive interactions with guests;
•supervising the work of subordinate staff and provide feedback on their performance.