Position: Community manager/ support/ SMM
Category: Marketing
English level: upper
Years of experience: 3

A year ago, I came to the online store lemon_in_ua, they had 20k subscribers. Now 100k subscribers. My task was to attract and retain an audience. I am engaged in video and photo, regularly communicate with subscribers in stories and conduct live broadcasts. All photo and video content, I shoot and edit myself
2018 - 2019
Privat Bank
Corporate customer service manager
Performance of indicators according to established KPIs.
Sale of banking products and services to customers, taking into account the requirements for the quality of service: consulting, cross-selling, providing services in accordance with their needs.
Ensuring the correct and accurate entry of customer data into the bank's database.
Greatwide
2019 - 2020
Logistics coordinator, sales manager
Active sales of logistics services and work with the company's clients
Lemon_in_ua
2021 - PRESENT
Community Manager/SMM
Managed the company's social networks (Tg, Instagram, Viber, etc.);
*Communicated with subscribers;
*Resolved conflicts with users & SERM;
*Creates a content plan and content with the creative department;
*Automated work in social networks.
I don't want to deceive people