Position: Customer Support Manager
Category: Support
English level: upper
Years of experience: 4

ADDITIONAL EDUCATION:
— Intensive German Language Courses | 2017
— Adobe Photoshop courses | 2019
— Web development for beginners: CSS and HTML | 2020
— Basics of Web UI Development | 2020

SOFT/HARD SKILLS
— Communication skills
— Creativity
— Results-driven
— Team player
— Attention to detail
— Willingness to learn
— Good sense of humor :)
— Experience with Trello, Slack, Airtable, Intercom, Shopify, Notion, Front
— Basic knowledge of HTML, CSS, and Photoshop
— Web-design skills (Tilda and Figma)
— Typing speed is 170 characters per minute (in English), and 240 characters per minute (in Russian)
WORK EXPERIENCE 

August 2020 — October 2021
Shift Arts 
Customer Support Manager
— L1 support in English (Intercom and email ticketing system)
— Solving web push/ SMS / email channels problems
— Configuring and setting up the applications 
— Providing basic instructions
— Consultation about the products
— Arranging refund process
— Helping with checkout page design on Shopify

November 2019 — May 2020
JOOBLE
Content Manager
— Finding new jobs for clients
— Registration of clients on websites
— Business correspondence in English
— Filling in websites with the content according to the instructions
— Processing and entering information into the database

June 2019 — November 2019
VIDY
Account Manager
— Business correspondence with partners in English
— Searching of new business partners
— Lead Generation
— Assisting DevOps
— Consulting customers about the products
— Building a sales plan

September 2017 — June 2019
Freelance
Translator / Team Lead
— Translating and editing subtitles for AniLibria
— Rewriting and copywriting articles for news platforms
— Lead Generation 
— Recruiting freelancers
— Team coordination
— Content moderation