Position: Product manager
Category: Product Manager
English level: fluent
Years of experience: 5


Experience:
1) Нова Пошта - Head Of Products (8 months)

2) Mindy Support
Head of Business Process Outsourcing & Customer Support (1 year 3 months)
- Launching, leading, and managing BPO and Customer Support projects
- Managing team of Account Managers
- Controlling and tracking project`s performance and KPIs
- Controlling and improving CSAT
- Maintaining and improving day-to-day operations
- Conducting needs assessment, performance reviews, capacity planning
- Establishing KPIs and quality standards on the projects
- Ensure resources availability and allocation
- Identifying and resolving problems, preparing and completing action plans
- Providing pre-sales consultancy and activities
- Participating in research and development of new services for the clients
- Working on motivational programs for staff
- Other related business support and business development activities

3) iforum
Account Relationship Manager (1 year 11 months)

4) Zakaz.ua
Chief Logistics Officer  (1 year 11 months)
Develop supply chain infrastructure including distribution centers and
transport.
Prepare, agree and deliver the performance objectives for the regions.
Perform financial analysis of the operational expenses.
Improve operational efficiency on the cost base.
Build and manage a highly skilled logistics team.
Oversee mission-critical operational projects, turning strategic
recommendations into operational reality.
Sustain and improve quality of service level.
Represent the voice of the Operations team as a primary cross-functional liaison
between Operations, Engineering, and Business Development teams.

5) CartFresh
Head of Dispatch
February 2016 - September 2016 (8 months)
The mission of the company is to provide the world’s best user experience in home
delivery from the best grocery stores in the US.

6) Telecontact (4 years 8 months)
Project Manager
Determine the resources (time, staff, equipment, etc) required to complete the
project.
Set and meet performance targets for speed, efficiency, sales, and quality.
Support and participate in contract negotiations for new or existing call center
vendors. Set and meet performance targets for speed, efficiency, sales, and
quality.
Lead and manage the project team (300+).
Provide best practices to improve project processes and customer experience.