Position: CM, QA
Category: Other
English level: intermediate
Years of experience: 2


CONTENT MODERATION QUALITY ANALYST at undisclosed company | May 2021 - Dec 2022
- Perform quality reviews for agents assigned to you 
- Managing issues escalated by content moderation team 
- Ensuring customers’ satisfaction and negative feedback processed according to the company's policy 
- Updating product documentation and knowledge base

CONTENT MODERATOR at undisclosed company | Nov 2020 - May 2021
- Understanding client policies and guidelines, and making decisions based on them
- Reviewing website content
- Contacting/informing users about rejected content according to the company's policy
- Identifying improvement opportunities in workflow and suggesting solutions
- Liaising effectively with other internal and client teams