Position: Customer Care Team Lead
Category: Support
English level: fluent
Years of experience: 8

Recent achievements:
- built a support team from scratch;
- introduced weekly and monthly reporting;
- launched data analysis of incoming complaints which cleaned company traffic;
- built a new CRM system from scratch and configured all necessary settings;
- wrote a number of manuals helpful for customers, etc.
[IMPORTANT] don’t communicate in russian language

- 5 years in Customer Service as an agent and a leading manager
- Building a support team from scratch
- Leading a team (hiring, setting KPIs/OKRs, QC, performance evaluation, teambuilding, development, etc.)
- Building support processes from scratch and constant improving of the existing approaches
- Ticketing system expertise (implementation, installation, set-up, support, etc.)
- Analytical reporting implementation and maintenance
- Account management, customer success
- Working with both B2B and B2C customers
I would love to be a part of a friendly team with trustful and transparent climate. Prefer standard CEST working hours.