Position: Customer Support Specialist
Category: Support
English level: fluent
Years of experience: 3

British Council IELTS Test 7.0 C1 - Advanced (2018)
I am a customer support professional with 3 years of experience in retail sales and customer service, seeking to transition into an IT customer or technical support position to further develop my skills and expertise.


Sales and Customer Support Representative
Upside Crypto School · Freelance · Aug 2022 - Dec 2022 · 5 mos · Kyiv, Ukraine · Hybrid
• Successfully juggled multiple responsibilities as both a sales and customer support representative during the launch of a startup project.
• Managed customer account information using a CRM system and responded to product and service inquiries via phone and chats.
• Contributed to the development and implementation of sales funnel strategies, gathering valuable customer feedback to inform improvements to the product.

Customer Service Specialist
Comfy Trade · Full-time · Sep 2020 - Jan 2022 · 1 yr 5 mos · Kyiv, Ukraine · On-site
• Effectively resolved a variety of customer complaints related to the company's or its partners' services.
• Worked closely with the team to meet operational and performance-based KPIs, identifying areas for improvement and implementing strategies to enhance customer satisfaction and retention.
• Achieved a retention rate of over 75% following cashback appeals, exceeding the average of 60%.

Customer Service Engineer
ServiceInUA · Full-time · Oct 2019 - May 2020 · 8 mos · Kyiv, Ukraine · On-site
• Provided comprehensive product and service advice to customers, both online and offline, addressing any questions or concerns they had.
• Managed and processed a significant volume of orders from clients, distributors, and partnership companies on a weekly basis, ensuring timely and accurate fulfillment.
• Maintained detailed and up-to-date account records in a database, utilizing this information to provide exceptional customer service and support.
I am looking for a remote opportunity or the chance to relocate to another country. I am interested in a role that involves ticket management and chat support, without cold calling. Onboarding trial and training compensation would be appreciated.

I'm highly motivated to grow in a positive work atmosphere with additional benefits. I'm interested in Blockchain technology and IT product companies, as my skills would be a great match.