Position: Account Manager | Solutions Architect | Head of Customer Success
Category: Support
English level: fluent
Years of experience: 6

I have effectively handled a portfolio of more than 20 active customers concurrently, skillfully managing their diverse needs while implementing product enhancements aimed at overall improvement.

Established a customer onboarding process, starting from ground zero and growing it to include five active Customer Success Managers who assume the responsibility of onboarding new customers.

Actively participated in strategic long-term development planning alongside C-level stakeholders within the company.
An enthusiastic committed individual with strong analytical, negotiation skills, a collaborative team-player and a fast-learner. Open to new career opportunities :)

Solutions Architect (currently) with a track record of success in sales, pre-sales, and customer success who is eager to move on. 

I consider myself as a results-oriented and highly driven. I am prepared to draw on my varied background to successfully plan, execute, and deliver projects that surpass organizational goals and client expectations since I am equipped with in-depth industry knowledge, great interpersonal skills, and a passion for generating successful outcomes.

My key-set of skills:
• Project Management: Proficient in project planning, resource allocation, risk assessment, and project execution, ensuring successful project delivery within scope, timeline, and budget.
• Customer Success: Skilled in understanding customer needs, driving adoption, and delivering exceptional customer experiences, resulting in high customer satisfaction and retention rates.
• Sales and Pre-sales: Experienced in identifying business opportunities, conducting product demonstrations, and developing tailored proposals to win new customers and drive revenue growth.
• Relationship Building: Adept at building and nurturing strong relationships with stakeholders at all levels, fostering collaboration, and driving effective communication to achieve project objectives.
• Analytical Thinking: Capable of leveraging data-driven insights to make informed decisions, identify areas for improvement, and optimize project performance.
I want to be responsible for designing and architecting innovative and scalable solutions that meet the specific needs of clients. 

Engaging in in-depth consultations with clients, stakeholders, and cross-functional teams to gather requirements, understand objectives, and identify pain points.

I don't want to waste a time for 15 daily meetings with the team every day, totally :)