Position: Customer Support
Category: Support
English level: upper
Years of experience: 3


· Telecom/finance support specialist 
(02.17-09.17)
Help desk, documents verification, chat/mail/phone customer support service

· Crypto startup support specialist/shift lead
(09.17-05.19)
Jira, Helpscout, community management via telegram (both eng and ru line), mail support,technical support(wallet, explorer, crypto platform), F.A.Q creation and maintenance, Manual QA

· UA manager 
(01.20-01.21)
Gathering users to company products( mobile applications) via Facebook, PowerBI, and other products for user quality analysis 

· Crypto startup Head of support
(01.21-03.22)
Team management, Jira, Mailchimp, quality check, forming requests for product improvements by analyzing data on frequent requests of customers, KPI’s creation and control, Customer support team processing improvements for speed and quality.

· IT outstaff startup Head of Marketing 
(03.22 - 10.22)
Budgeting, marketing strategy creation, marketing spend control, targeting, copywriting