Position: UI/UX Designer / SMM manager
Category: Design
English level: fluent
Years of experience: 2

FLEX alumna
English Fluent 
Russian  Fluent 
Ukrainian Native 
Spanish Beginner 
Video editing skills 
User testing skills
Customer service 
Figma
Canva
ShortCut
Adobe creative suit
Creative writing
English and Art tutor, 09/2018 - 07/2019
"Mavsternva" vouth center - Bakhmut . Ukraine
• Planned lessons to target subject weaknesses and build skills within strengths.
Provided arts and English preparation tutoring, helping students to achieve target grades
Maximised student retention by providing inclusive, stimulating learning experiences with positive result.

CUSTOMER EXPERIENCE MANAGER CLEVERRRR
Managing the customer support department’s day-to-day functions.
Responding to escalated customer support issues.
Implementing customer support processes to enhance customer satisfaction. Formulating and revising customer support policies and promote their implementation. Informing the team of all new information related to products, procedures, and trends. Assessing support statistics and preparing detailed reports on the findings. Interviewing and hiring new employees.
Overseeing and evaluating the team's ongoing training efforts
Delivering performance evaluations and following the disciplinary process according to company policy.

Socia Media Officer. 10/2022 - 05/2023
Central Marketing Unit - Limerick, Ireland
Served as brand guardian and implemented consistent visual identitv.
racilitated social media communities by developing productive discussions
Adanted social media plan based on market research and
Prepared design briefs for graphics, videos and advertising campaigns.
Produced photo and video content with excellent editing skills
Assistant for e-commerce product designer