Position: Junior DevOps
Category: DevOps
English level: fluent
Years of experience: 1.5


I have 1,5 years of experience in Service Desk department accomplishing DevOps related tasks such as cluster maintenance - alerts troubleshooting, patching and vulnerabilities anchor/Trivy scan, cluster components rollouts and Kubernetes and KOPs upgrades on customers' clusters.
I am continuing to grow knowledge in Kubernetes, Linux, GitHub, Terraform, networking, and seeking a remote job as a Junior DevOps.

Growing knowledge in Kubernetes, Linux, GitHub, Terraform, SQL.

Work experience
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Cloud Service Desk Specialist at ECN
Labs | 2022-Present
Cloud-based management platform for insurance
companies (IaaS, PaaS), Syncier GmbH contractor.

- primary maintenance of AWS, Azure clusters;
- ticket handling (classifying and prioritizing incoming requests, working on incidents and service requests resolution);
- performing components rollout and Kubernetes and KOPs upgrade on customers' clusters using GitHub, Azure DevOps;
- work with IaaS using Kubernetes, Terraform and Helm;
- patching and vulnerabilities anchor/Trivy scan;
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Customer Care incoming line
operator (German), later Quality Manager Customer Care at YellowStone | 2021 - 2022
Solution and tools development in the gaming industry.

- Handling communication with customers via chat,
email and phone;
- on the spot issue solving, reporting complex cases
to appropriate departments;
- informing customers according to tickets in Jira
Service Desk;
- monthly quality assessment by department
(incoming line, outgoing line, VIP department);
analysis of the quality assessment results, keeping
record, making dashboards;
- conducting educational events for CC operators in
terms of mistakes correction, professional growth;
- improvement and development of internal
workflows (quality assessment processes and
product workflows);
- updating internal product knowledge base on
Confluence;
- resolving product-related tickets in Jira Service
Desk;
- daily communication between all company
departments on company's processes
improvement;
- conducting market researches (competitor
analysis);
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Customer Support Manager at SkyPro
AG | 2018-2021
Swiss IT company providing solutions and tools for
IAM, IDM.

- accepting customer requests by phone, in a chat
or by e-mail;
- tracking the whole troubleshooting process in Jira;
managing communication between customers and
developers;
- writing technical software documentation for
users;
- translating English and German texts on computer
subjects for programmers.
Considering remote offers and GMT+3 business hours only.