Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 2


I have experience in working as a Support agent and Support team lead in B2B, SaaS e-commerce marketing product.
We used Intercom for communication with customers via chats and emails. 

My main tasks were: troubleshooting, billing issues, but mostly dealing with frustrated customers, working on 1 star reviews and making sure our product's rating is as high as possible. Keeping the team's KPI high, scheduling and teaching newbies were also amongst my tasks.

I wish to work with marketing or design related products, e-commerce, healthcare, games, etc. Preferably in a product company, not in an outsource one. Morning and day shifts would be greatly appreciated.
Night shifts, lots of math