Position: system engineer, support engineer L2
Category: Sysadmin
English level: pre
Years of experience: 5


SoftServe from 5.05.2021-till today
Support Engineer L2

1. Install and configure workstation software as a part of hiring procedure or by individual user’s request.
2. Support of network and domain user accounts and mailboxes – serve as escalation point for all related issues and provide advisory and issue resolving services.
3. Support of user’s desktop applications – serve as escalation point for all related issues and provide advisory and issue resolving services.
4. Technical fault analysis and troubleshooting, detecting roots of problems and making decisions for resolving them. Cooperate with other directions if required to accomplish requests effectively and efficiently.
5. Configure and support technical devices and workstations in meeting rooms and guest rooms to keep them working properly, with updated software, correct configurations, etc. according to scheduled maintenance plan or by request.
6. Track tickets to closure or raise them to L3 engineer in case if it requires additional advisory, cooperate with other IT directions.
7. Update corporate knowledgebase (that provides users with self-service) with the latest changes in software and corporate policies.
8. Perform workstation’s hardware and periphery devices maintenance (according to schedule or by request): check, repair, change.
9. Perform installation and configuration of workstation hardware on demand of hiring or relocation requests; uninstall in case of dismissal, etc.
10. Cooperate with Service centers/Vendors/Suppliers for needs of hardware devices procurement, support and repair services.
11. Ensure the logistics for transporting hardware devices between Company offices and/or Service Centers/Vendors/Suppliers.
12. Company hardware storehouse management – tracking list of available hardware and periphery devices, adding new, removing written-off.
13. Regular or on demand inventorying of hardware and periphery devices.

Service/L2 Support Engineer 
IT Integrator  1.10.2019-at this moment
outstuff system/support engineer at bank (three locations):
-service of workplaces, organization
- installation of a corporate image of Windows 10, domain entry
- installation of banking and application software, backing up and restoring user data
- installation and maintenance of network printers
- setting up remote access (RDP), VPN checkpoint, smart card
- switching network outlets, switching logging
- block repair and replacement of components in PC, troubleshooting