Position: Customer Support
Category: Support
English level: upper
Years of experience: 1


- Processing of incoming requests from customers
- Creating a friendly atmosphere when working with clients
- Communicating with clients using a client-oriented approach in solving issues and ensuring their satisfaction
- Providing services in the following areas:
*Airline inquiries (selection and purchase of airline tickets, making up an air route, air information, adding additional services to the reservation, changes to the reservation)
* Visa services
* Tourist transport
* Compilation of individual travel routes
* Selection and reservation of tourist accommodation
* Compilation and selection of places of interest, excursions, restaurants
- Data entry into CRM, other online tools and cloud platforms
- Keeping records of customer interactions, transactions, comments and complaints