Position: System administrator
Category: Sysadmin
English level: upper
Years of experience: 1


- Serve contact with users who need technical assistance 
- Interact with users by phone or in person to resolve their computer problems related to software, hardware, and peripheral parts issues to help them get back up running smoothly
-Troubleshoot, diagnose, and resolve technical hardware and/or software issues
-Redirect unresolved issues to the next level of support personnel
-Provide needed information on IT products or services
- Maintain technical documentation and service catalog on the installation of software, configuration of hardware and problem troubleshooting
-Troubleshooting printers and other peripherals
-Add new users to the domain 
- Diagnosis and troubleshooting of everyday computer problems
- adding new users to fingerprint access 
- Replacement and configuration of servers