Position: Head of Underwriting and Customer Support Department
Category: Project Manager
English level: upper
Years of experience: 6


Head Underwriting collection and Customer case Department
FERNOVO| September 2021 -present
-Overseeing the daily operations of divisions within a company.
-Supervising personnel, planning the division's budget, providing advice and conflict resolution management to staff, and maintaining the division's standard and quality of work.
-Managing the Underwriting division on a day-to-day basis, navigating and helping underwriters review applications, establishing appropriate screening protocols, and developing new methodologies and models to assess the financial risk that the company assumes in the course of its transactions with clients.
-Managing Customer Support Division, training, and overseeing agents.
-Addressing and resolving customer concerns.
-Researching strategies to enhance customer experience.
-Developing quality standards for customer service.
-Evaluating staff performance. Maintaining a professional workflow.

Head of Department of Procurement and Legal Assistance
LEPL STC DELTA | November 2019 to September 2021
- Manage and develop procurement policy and procedures according to Georgian legislation
- Develop a centralized procurement and contract database
- Participate and Oversee contract development
- Develop and communicate a procurement business plan to the Board
- Process purchase orders; develops bids and proposals; and reconcile any invoice discrepancies

Deputy head of Internal Audit and Quality Control Department
LEPL STC DELTA | December 2016 to November 2019
- Control of "DELTA" activities to be in compliance with Georgian legislation
- Identification and evaluation of the risks caused by internal and external parties
- Monitoring activities of the structural units
- Planned audit of active contracts and their terms
- Quality control of the production

Head of Monitoring Division
LEPL STC DELTA | November 2014 to December 2016
- Managing crucial projects
- Monitor of Organization activities to be in compliance with company policy
- Share regular updates and reports to the senior management
- Managing the monitoring team
good and friendly environment, oriented on progression.