Position: Junior Researcher
Category: Recruiter
English level: upper
Years of experience: 0


Credit Agricole Ukraine

Premium Client Support Specialist
Oct 2022 – Now· 
- communicating with clients of the premium segment and their managers, solving untypical requests;
- managing social networks, like Facebook and Instagram, replying to comments, and processing complaints;
- providing an exclusive service for VIP customers.

Salary Project assistant
July 2022 – Oct 2022 
- consulting clients of priority salary projects, making their requests about statements and applications;
- mentoring and teaching new employees, helping them to adapt;
-testing new program systems for call-center and giving my opinion on how to develop them.

Junior Support Specialist
Oct 2020 – July 2022
- consulting clients about their cards, credits, deposits, and other Bank products;
- helping to solve questions and issues, communicating with other departments;
- offering credits or deposits for temporary customers, following KPIs.
I intend to start my career as an IT Researcher or Recruiter. I’m sure this sphere matches all my soft skills. Also, I have more than 2 years of experience working in a customer service area and have excellent communication skills. I’m highly organized, responsible, and ready to learn all the necessary as fast as I can.