Position: Customer Support
Category: Support
English level: intermediate
Years of experience: 9

Computer skills:

Confident PC user: Microsoft Windows, Microsoft Word, Microsoft Excel, Google calendar, Google sheets Google docs, internet, e-mail

Professional and other skills:

Website development on Tilda (1 year of experience)
Beginner, currently using

Portrait photographer (3 years of experience)
Advanced, currently using.

Personal qualities: responsibility, decency, sociability, attentiveness, punctuality, accuracy, I learn quickly, no bad habits, desire to work, and develop.

Marital status: Not married, no children.

Hobbies: self-development, photography, psychology, traveling, music.
Project manager, assistant (remote work)
from 03.2020 to the present time (9 months)
Mentors Today, Kyiv (Publishing organization of modern mentors)

Mentors Today is a publisher currently supporting Rami Blackt's projects: Online Course in Vedic Astrology, and Online Course in Eastern Psychology.

My responsibilities include:

• maintenance and preparation of notes for students of the course
• extracts from educational materials
• preparation and uploading of materials to the GetCourse platform
• creation of webinar rooms for live broadcasts on the Pruffme platform
• assistance to the project designer, creation of banners for the platform
• issuance of diplomas at the end of the course

Customer Support Specialist
from 08.2016 to 03.2020 (3 years 7 months)
TOV "I-Travels", Kyiv (Busfor is a leading online service for searching and buying tickets for intercity and international buses)

• providing consulting services to existing and potential clients of the company by e-mail and phone
• online support, assistance to clients when working with the site
• correspondence with the company's clients in the chat
• work with complaints and wishes
• work in night shifts


Contact center operator
from 10.2015 to 08.2016 (10 months)
Data Call, Vinnytsia (Communications)

• receiving incoming calls;
• providing consulting services to existing and potential clients of the bank by telephone;
• work with client complaints and wishes;
• making appointments for bank clients.


Account Manager
from 11.2014 to 04.2015 (5 months)
TOV Telesystems of Ukraine, Kyiv (sphere of communications)

• consulting clients on the company's services
• sale of company services
• conclusion of contracts
• visiting objects


Public Relations Manager
from 08.2013 to 11.2014 (1 year 3 months)
TOV "Call center service", Kyiv (financial sphere of investments)

• consulting clients on the company's services
• active sales with investments
• work for results
• work with a cold base
• drawing up a report at the end of the working day and at the end of the month