Position: Head of Operation
Category: Support
English level: upper
Years of experience: 11

I proud my experience in Telco where I've launched many useful services for customer as a head of integration team including migration project from legacy system to layered architecture, launched SIP based IVRs, new approach of inter-working with billing and started new Proactive team to support customer around the globe with 24/7 approach.
I am a motivated professional with customer service proficiency and extensive Delivery Manager experience. 
As a person who thrives in high-pressure and fast-paced situations, I strive for positive results through the application of my abilities in project management and budgeting. Additionally, I possess expertise in team launch form the scratch, supervision and an aptitude for optimizing performance and motivating colleagues. In any position, I am able to visualize success and identify innovative and effective strategies for achieving it.

I have balanced workplace objectives and productive relationships, inspiring strategies and suggestions to achieve a competitive business edge. As for my approach I consider critical thinking and decision-making as strengths which have enabled my professional growth.

I've listed my own project in resume below

Delivery Manager  
People (30+ FTE) management, risk, budget, process definition and management.  Support Network and Service assurance in agile way. Resource allocation, contributing to recruitment, managing the performance of the team, coaching & driving synergies and automation for the assurance domain, team KPI,  customers SLA definition and control.
Senior Voice Engineer, 2L service core 
L2 Support of core network  VoIP based solution; Legacy & VAS services operational support  
Manager of Central Operation Team
People management (15 FTE), Planning and distribution of tasks for Network integration, operation & maintenance, Coordination of communication with vendors, Network architecture review/optimization/rebuilding for optimal resources utilization and network reliability (in scope of CAPEX&OPEX savings)
 Manager of Integration Team
People management (5), new features, nodes, services implementation, operation activities optimization, solutions/process development and control

MANAGEMENT SKILLS & APPROACH
People (30+), process, project, task management, team leadership, prospect of continuous progressing, purposefulness, open-minded approach within agile way of working (Scum, Kanban methodologies)
TECH EXPERIENCE
CRMs: SAP, Salesforce, Maximo, JIRA, Asana. Layered architecture; IMS; Legacy Voice; Mobile Network Solution; Switch Class 4,5
Operation, configuration and maintenance of Ericsson AXE, CPP platform (MSC, MSS, MGW, BSC) Huawei, Nokia-Siemens MSCS, MGWs, Dialogic switch, SONUS PSX, NBS, SGX, GSX, SBC5210, ACME Oracle SBC
HOBBIES
Kayaking & fishing, travelling, camp tourism
I expect to participate in company which would like to extend their business to cutting edge technologies and strive for better products & allocate team effort to make customer succeed