Position: Integrations Engineer
Category: Support
English level: intermediate
Years of experience: 6

-Work with the most important and hard tasks under pressure.
-Training new employees.
-Ability to work with different documentation received from client and adapt their requirements and our system possibilities with each other
WORK EXPERIENCE: 
IT Recruiter
July 2015 – March 2017 (1 year 9 month) Kyiv, Ukraine
- Sourcing candidates (passive & active job seekers);
- Reviewing resumes, screening candidates through phone interviews;
- Coordinating in-person interviews, post-interview follow-up, and reference checking;
- Develop and maintain strong internal customer and candidate relationships;

L1 Support Engineer
March 2017 – May 2018 (1 year 2 month)
- Provide operational high-level support for the clients via email
- Properly escalate issues to L2 Support if needed
- Report, update and follow up client issues via ticket tracking system
- Work closely with PM, dev and sales teams to ensure customer satisfaction

L2 Technical Support Engineer
May 2018 - August 2019 (1 year 1 month)
- Investigate and resolve functional and technical issue
- Properly escalate issues to dev or other teams if needed
- Participate in creating knowledge base, technical documentation
- Solving tasks received from L1 Support
- Training of new team members

Integrations Engineer
August 2019 - July 2021
- Integration of gaming products ranging from launching new games, maintaining new
partners via integrations into native/external systems
- Planning and coordinating integration project
- Coordinating of clients in API implementation, API testing
- Understand the integration process in details in every step. Knowledge in the technical
side of the API implementation
- Issue domains, whitelisting
- Add all related to client information to database
- Communicate integration projects priorities, monitor and escalate issues
- Ensure that integration requirements are well defined

Senior Integrations Engineer
July 2021 - till now
- Coordinating leading and custom integrations
- Ensuring that integration requirements are well defined
- Add all related to client information to database
- Perform global update/insert in DB
- Mentoring integration team members
- Updating staging environment to last release
Integration Manager