Position: Специалист Тех поддержки
Category: Support
English level: upper
Years of experience: 5


I have an experience as Customer Support Specialist. My responsibilities were consulting clients in online chat in English / Russian languages, solving difficulties with installing SSL certificates on different server types.

Also, worked as Middle Quality Analyst (additional task), was reviewing Customer Support Representatives chats and tickets, correcting mistakes and giving relevant suggestions and general feedback regarding their work, sending detailed QA reviews for chats and tickets based on departmental and company standards.

My current occupation is Order Processing Specialist. I am processing orders placed by customers on the website/via phone, tracking orders, and ensuring the customer gets the proper item, investigating cases when customers receive wrong items, creating Jira tickets.