Position: Account manager, Customer Success Manager, Junior PM
Category: Sales
English level: upper
Years of experience: 3

Proud of myself, because I've:
- created 2 teams from scratch and reorganized workflows to optimize team workload
- written 60-page playbook and articles, created videos to onboard newcomers
- received top clients for optimization of their accounts from the 3rd month of a trial period (because of my approach to clients and  responsibility) 
- built a friendly team, where everyone has been heard and valued.
Helping companies to have happy and satisfied clients since 2012 :)

My job experience includes customer support and account management roles. Mostly it's been related to problem-solving situations, clients training/onboarding, building long-term relationships with new and existing customers, analytics, accounts' optimization, revenue growing (based on CPC, CPM models), and upselling (SaaS platform). 

Also, I have experience at creating teams from scratch, education systems and business processes, managing startup. Being in charge, I have managed teams in Odesa, Kyiv and the U.S. (about 15 people including remote teams). And that's the reason why I'm also looking for a PM position. 

***Overall experience working with clients — 6+ years.
***Overall managing experience — 2.5 years. 
***Overall employee training experience — 3+ years. 

_ Industries — Travel, IT (Online Advertising, Adnetworks, Outsource), Digital Marketing.
Looking for a company with friendly environment, interesting projects, and tasks. I want to be a part of the company that values transparency, and openness.

Showing good results as well important for me as the understanding of how my work influence company and its development.