Position: Customer/Technical Support
Category: Support
English level: intermediate
Years of experience: 2

During the development and implementation of CRM, I constantly provided technical support for the product and its use. The automation of the West Auto Hab company lasted more than 5 months. During implementation, I painted user roles and instructions. Conducted training of users on work missions.
I have experience in software support of desktop client-server and CRM, clients consulting, experienced in Scrum life cycles of Software Development. Have good communication skills, self-motivated, result-driven, and can work in tight time frames.
August 2017 – December 2019, head of the sales departmentat “Modulsoft” (CRM system). 
Responsibilities: 
	analysis of the issues for further classification;
	search for new customers;
	troubleshooting of the client's environmental issues; 
	troubleshooting and fixing of the product issues; 
	communication with the development team; 
	maintaining the support team documentation; 
	lectures about the product features; 
	testing of the hotfixes; 
	troubleshooting during the direct sessions with the customers; 
	mentoring of the new team members
No call support