Position: Customer Service Representative
Category: Support
English level: upper
Years of experience: 10


About 10 years of experience in customer service and sales.
Seeking to leverage my professional expertise and experience as a customer service representative.
 
Content manager 2020 - 2022
Сreating and reviewing unique content published online in collaboration with the marketing team; providing editorial guidelines to edit text and images to the most appropriate size and quality; analyzing customer needs and interests, current market trends and competitors
 Kinezis 2015 - 2020
Сoordination of a personalized rehabilitation program that meets each patient's unique needs and includes physical therapy and exercise both before and after surgery.
A major part of my daily responsibilities was advising and consulting in the office and over the phone in purpose to demonstrate and assure the customers that we know how to work with their problem; helping to implement the most convenient regimen and method of rehabilitation, which, among other things, would suit the client's budget and schedule.
 VO | Retail | Sales Manager
Increasing revenue; building strong relationships and customer satisfaction; presenting, promoting, and selling products (retail and wholesale of clothing and accessories); performing cost-benefit and needs analysis of existing/potential customers to meet their needs; expediting the resolution of customer problems and complaints to maximize satisfaction; achieving agreed upon sales targets and outcomes within schedule; analyzing the territory/market’s potential, customer needs and interests, current market trends and competitors, the potential for new products; managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
 Сomputer For You | Sales Manager | 2012 - 2013
Increasing revenue and customer satisfaction; presenting, promoting, and selling products (computer equipment and accessories); achieving agreed-upon sales targets and outcomes within schedule; compiling sales and expenses reports; processing purchase orders; maintaining records of ordered and received items.
A-Bank | Financial Analyst l 2011 - 2012
Analyzing customer applications for credit; assessment of risks associated with lending to certain customers; inspection and verification of loan documents (checking whether the documentation meets the conditions under which loans can be issued); making recommendations when developing various lending schemes; increasing the client base; active acquisition of new customers.