Position: retention agent
Category: Support
English level: fluent
Years of experience: 8


Performed tasks for the billing department of a company that provides advice on products, licenses, subscriptions, refunds. Developed and provided to his management a system for providing customers with special certificates, upgrades, as well as additional modules for their main products as an element of customer retention. Working in the billing department, I had a result of 62% of retained customers, which is 20% more than my colleagues.