Position: Scrum Master, Project Manager
Category: Project Manager
English level: fluent
Years of experience: 4


4+ years of experience as Scrum master/Project Manager; 2+ years of experience as Customer Experience Manager/Training Manager; Certified Lean Practitioner;  - Working with the companies like Booking.com and the world renewable energy giant - RWE Renewables. - Great practical and theoretical knowledge of Agile/Scrum, Lean and Waterfall frameworks. - Working with cross-functional teams of 30+  (office and remote); - Trello, Jira. - Fluent English; - Valid US visa. 
Please have a closer look at my practical experience:

02/2020 to 02/2021
RWE Renewables, Essen, Germany - 
Agile Coach/Scrum Master
1. Coordination of Performance Management and Operational Excellence delivery.
2. Ownership of performance management systems’ delivery including key performance indicators and visual performance boards.
3. Facilitation of daily meetings and monthly performance dialogues.
4. Facilitation of problem solving, process improvement and waste reduction sessions and capability development including action follow up.
5. Implementation of Agile/Lean management tools and methods.

03/2018 to 02/2020
Innogy SE, Essen, Germany - 
Scrum Master
1. Project Coordinator for NWoW implementation (3 departments within 1 unit, located in 7 countries, ca. 25 employees).
2. Implementation of Agile/Lean tools and methods to generate impact in 4 NWoW performance dimensions (Savings, CSAT, ESAT, OHI).
3. Facilitation of daily meetings, retrospectives and performance dialogues.
4. Owner of department’s KPIs system and performance dialogues.
5. Conducting trainings and problem solving sessions; Process analysis, Value analysis and Process efficiency improvement.
6. Completion of Standard Operating Procedures and quality assurance.
7. Task management in Jira/Trello.

08/2016 to 02/2018
Booking.com at Arvato direct services GmbH, Dortmund, Germany - 
Customer Experience Manager/Training Manager
1. Conducting customer service trainings.
2. Managing the Voice of the Customer.
3. Conducting quality control.
- Interesting projects - Professional growth - Friendly environment - Remote working