Position: Application/Customer Support Engineer
Category: Support
English level: upper
Years of experience: 2


I have a university degree in Computer Science, and 7 years experience working with users, assembling and testing computers, computer hardware/software problem solving and have Microsoft Windows Certification.

I have worked in big IT company as IT Support Engineer with internal users and was responsible for:
- maintenance and troubleshooting of more than 500 user desktops, laptops and MacBook, periphery devices;
- OS, network, applications support and troubleshooting;
- MS Office 365 applications setup and support; 
- user data/settings backup/restore, migration; 
- work with Intune, Jamf Pro, antivirus solutions, disk encryption
- writing articles for IT database. 

Worked with MS Azure AD, Access Management, JSS, Jamf Pro, Intune, Splunk, Parallels, Jira/Confluence and other applications.

Also I have experience in some DevOps and security practices: Docker, Terraform, AWS, GCP, CI/CD, implementation https, MFA, SSL for production servers.