Position: Support Engineer
Category: Support
English level: fluent
Years of experience: 1.5

At my current position I am a top performer within the project, team's mentor and Shift Leader's back up
Ciklum
Support Engineer
March 2021 - Present (1 year 3 months)

- Respond to customers’ request through chats and emails
- Provide first level support to the company’s clients by chat, e-mail (Tier 1, Tier 2, Tier 3)
- Understand and analyze customers’ problem, find appropriate and acceptable solutions
- Following up with a client to ensure the problem is resolved
- Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation
- Ensure customer satisfaction and provide professional customer support
- Provide regular and accurate reporting on a daily basis

Bao Home Textile 
Chain Store Manager, SMM
December 2019 - March 2021 (1 year 4 months)
Lviv, Ukraine
- Communicated with customers, employees and other individuals to answer questions and explain information
- Resolved all customer complaints while prioritizing customer satisfaction and at the same time respecting the interests of the firm
- Recruit, hire, train and develop emploee with the focus on providing excellent customer service and solid selling skills
- Made a work schedule for employees 
- Maintained and updated filing, inventory and database systems
- Worked with suppliers and provided constant availability of goods
- Worked on the development and implementation of new social media plans in order to attract new customers and increase brands awareness
- Created and analyzed digital content for social media platforms such as Instagram and Facebook
- Posted content on Instagram blog and managed social media activity

Camping 'Bursztynek'
Receptionist
June 2019 - August 2019 (3 months)
Kołobrzeg, Zachodniopomorskie, Poland
- Welcomed and greeted guests with great courtesy
- Ensured that guests are settled comfortably, made necessary adjustments if needed
- Prepared bills, handled and processed checkouts, took payments
- Handled complaints and problems

TOW Budivelnyy Alyans Hrup
Junior Accountant
January 2019 - February 2019 (2 months)
Khmelnytsky, Ukraine
- Organized packages and letters depending on the department
- Assisted in organizing documents
- Responsible for processing some of the primary documentation

Nestlé
INTERN IN THE FINANCE AND CONTROL DEP.
October 2017 - November 2017 (2 months)
Kyiv, Kyiv City, Ukraine
- Responsible for processing some of the primary documentation
- Assisted in organizing documents
- Filled in and edited registries of documents