Position: Customer support specialist/Quality Control manager/Content manager
Category: Support
English level: fluent
Years of experience: 1.5


Quality Control Specialist
02.2020 - 05.2021
CST-Solutions, Kyiv (Sales)
- listening to the phone calls, viewing agent chats in order to improve the quality of consultations and sales;
- assessment of the quality of chats / calls according to the existing KPI system;
- control of correct filling of information in a CRM;
- formation and provision of feedback to the team leader and agents;
- calculation of agent bonuses;
- keeping records of the work done.

Customer Support Specialist
10.2019 - 01.2020
CST-Solutions, Kyiv (Sales)
- work with clients in a CRM system (USA, Canada, Europe);
- consultation and closing deals with clients over the phone and email;
- email marketing (informing customers about new products and available promotions);
- responding to customer inquiries via Intercom;
- verification of customers and their orders.

Customer Support Specialist
06.2019 - 09.2019
Quest Marketing, Kyiv (Gambling)
- cooperation with a team of support service specialists and other departments;
- work with clients (USA, Canada, Europe, Australia)
- maintaining clients in a CRM;
- responding to customer inquiries by phone, email and chat;
- customer verification;
- work on customer retention by finding the best personalized approach that meets customer expectations, in accordance with the procedures and policies of the company;
- work with reviews, objections received from customers, to ensure the success of the company.

Foreign Economic Activity Manager
10.2018 - 02.2019
FACTORIA-AGRO, Kyiv (FMCG)
- development of sales markets for the company's products;
- analysis of customer needs, consultations, product presentation and agreement on terms of cooperation;
- conclusion, execution and support of foreign economic contracts;
- maintaining a customer base in a CRM;
- preparation of documentation for banks and customs clearance;
- control and support of the delivery of products at all stages;
- control of timely payment;
- analysis of sales markets, monitoring of the competitive environment;
- close cooperation with logistics services;
- translation of documentation;
- planning and forecasting of export deliveries.

Sales manager (English desk)
09.2017 - 09.2018
Apricot, Kyiv (Sales)
- work with clients (USA, Canada, Europe);
- consultation and closing the deals with clients over the phone and email;
- a complete understanding of the CRM system;
- work with payment systems PayPal, GoPay, QPay.
Sales manager position is not interested :)