Position: Customer Care Specialist, Junior Business Analyst, People Manager
Category: Support
English level: upper
Years of experience: 3

I was totally in love with the product and the people I was working with at Wix. As my main goal had always been to put myself in a customer and my colleagues place, there weren't a single conflict situation in my experience. As a customer care team leader, I discovered my team member's commitment to growing as some product support specialist, and was assisting them with developing some soft skills required for further transition to a fascinating project (including getting some promotion). I always uphold the principles of a transparent and flexible team management
I’ve got three years of experience as a Customer Care specialist for international companies (Wix, and Norwegian air shuttle), nine months of experience as Customer Care Team Leader at Wix (global market customer care team). In particular, I was dealing with:Wix editor, and several other Wix products - providing the customers with the best quality technical care and assistance, guiding them through the various products, tier 1-2 at troubleshooting issues;Analysing users needs and requirements in terms of building their businesses with the platform help;Taking part at creating reports, blitz, communicating with the developers and the QA team;Taking part at creating internal email marketing compaign for Kyiv and Dnipro employees; Mentoring and managing the team of five members, assisting them on building their career, growing both professionally and personally - creating individual development plans, providing with advice and managing their expectations;Cross-company cooperation with the teams from Dublin, Miami, San-Francisco, and Tel-Aviv
Ideally, I'm currently interested in working for a product company developing and building their processes mostly from scratch. I’d love to use my previous experience to assist them in improving the strategy and to yield benefits.I’m looking for a possibility to develop practical skills at writing user stories, applying agile methodology, communicating with the clients and product development teams directly. I would additionally love to keep on growing my people management and mentoring skills.As for a way of corporate culture expectations, it’s crucial to me to know that I’m dealing with a user friendly valuable product and the people super passionate about it, highly interested in developing their professional potential. I expect it to be a pretty straight forward yet fun atmosphere at the teams