Position: Project Manager | Agile Coach
Category: Project Manager
English level: fluent
Years of experience: 5

- scaled the team x3 in 2.5 months without collapsing
- fostered healthy and positive team culture in a 100% distributed teams 
- kept the processes up and running without interruptions since the first day of a full-scale invasion of Ukraine
5 years of hands-on experience in setting up, managing and scaling teams and processes (onboarding, cross-functional collaboration, delivery, stakeholder management, etc).

Project Coordination: 
- proactively managed stakeholders and documented interactions to keep the project aligned with goals & expectations
- oversaw project planning and delivery, developed roadmaps, milestones, and managed timelines  
- assigned and prioritized tasks via Jira & Asana, monitored progress and eliminated bottlenecks 
- defined the team’s OKRs and KPIs, and monitored the overall performance of the team
- forecasted and planned workforce demand and supply to align them with projects’ needs 

Team setup & management 
- built and managed 24/7 distributed teams, scaled it from 2 to 150+ people to support ~20 web and mobile products 
- organized and facilitated team meetings, conducted 1x1s, performance reviews, and assessments
- acted as the escalation point on critical team-related incidents
interviewed for manager positions and acted as a bar-raiser for specialists’ interviews
- provided onboarding, leadership, and mentoring to direct reports and specific team units  
- developed internal policies in collaboration with HR & recruitment 

Process setup & Automation
- re-built hiring and onboarding processes to ensure proper team scaling while keeping the high hiring quality (5-7 new team members biweekly)
- set up internal team workflows: ticket assignment, shifts & units coordination, bug & feature request submissions, chargeback & dispute-related requests, etc)
- developed cross-functional processes to streamline collaboration with QA and product teams (bug & feature reports), marketing, and legal teams 
- explored and implemented automated solutions to keep up with the growing workload 
- developed an internal quality control, designed a tool for regular review and evaluation 

Product-related processes and initiatives
- partnered with the dev & product team on developing and  improving an internal tool 
- developed conversational chatbot logic 
- collaborated with product teams on refining and conceptualizing customer touchpoints to bring the best user experience (instructions, UX texts, surveys, etc)

Tools 
Jira, Confluence, Asana, Trello, Miro, Front, Zendesk, Intercom 

Foreign Languages: English - C1, Spanish - C1