Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 2


I worked for over a year in a UK based E-commerce company in Technical Support team (1, 2 line). My duties included solving problems for customers, finding and reporting bugs, writing help guides and documentation for the product, cooperating with an international team of developers, designers, and managers. 
Tools: JIRA, Intercom, Kibana, Sentry, console.

Currently I work as a 2nd line Technical Support Engineer.
I am open to any kind of work that will help me to learn and grow as a specialst. Nothing is easy and I am ready to put hard work.