Position: Technical Support Engineer / L2 Support
Category: Support
English level: intermediate
Years of experience: 3

I have several certificates in HTML / CSS, currently taking JavaScript courses
Great experience working with people
Team management experience
I easily find a common language with people, I can explain complex things in simple words
I have skills in administration, recruitment
Quick understanding and learning abilities
Intermediate English (reading/writing)
Ability to work under pressure
Technical support (L2) Sportsbook/Casino 05.2022-now
- Second level of partner support, direction CMS
- Solving or escalating a partner's problem
- Jira/Confluence technology stack
- Kibana logs analysis
- Pentaho reporting 
- Monitoring the operation of the Grafana system
- Working with SQL databases

Risk Manager. 01.2022-04.2022
- log analysis
- Technical support (L1-L2 level) of users in the ticket system (Jira: SD), e-mail, messengers, etc.
- Search and elimination of platform issues
- Coordination of payment requests for clients
- Analysis of journals, identification of non-standard patterns and discrepancies
- Identification and verification of customers, communication with the support service
- Monitoring of statistical indicators
- Processing a large amount of information in CRM systems

Communication manager. 08.2020-01.2022
- Creation of a support department
- Writing scripts for chat
- Recruitment and training of new employees
- Management of customer support and maintenance
- Processing of large amounts of information in CRM-systems
- Experience in work with web applications, CMS
- Manage and monitor systems to drive troubleshooting