Position: Product manager
Category: Support
English level: fluent
Years of experience: 3

Investigated the warehouse invoices and was able to receive over $50K payback due to an inaccurate weight calculations of the warehousing provider. Was able to adjust shipping rates with major carriers. 
Was able to decrease the number of card absent environment chargebacks by the most efficient way of screening every single order.
Was able to decrease the number of refunds versus voids.
Was able to find the most cost efficient warehouse.
Created product & operation knowledge base form the scratch.
Time management for the stuff according to the busiest email/phone calls
E-commerce 19+ websites, total support, sales, inventory, risk management, working with major sales platforms such as eBay, Amazon. Chargeback management, deleting competitors from google search, Amazon using DMCA. Inventory management, efficient warehousing and calculation of shipping rates, knowledge and understanding of US shipping zones and dimensional weight calculations. Risk management of every order using the analytics from truepeoplesearch.com, various phone search engines and voice validation with major banks and credit card providers. Knowledge of pre-chargeback platforms and Chase chargeback management. Grinding of extensive data in Excel. Upload of new products and search of the most appropriate keywords on Amazon and eBay. Answering and solving all customer's requests related to product knowledge, shipping, money-back guarantee, usage of the product. Creation of universal knowledge base, product & operations which in a long run would facilitate the most efficient support operations. Understanding and implementation of time management to achieve the cost efficiency of every project.
Team size does not matter. The most important is to know the exact directions and ambitions of the company. Must know the goal, the tools and the timeframe for accomplishment.