Position: CEO, COO, Director of Operations
Category: Other
English level: fluent
Years of experience: 8

- Successfully closed a seed round of 2.7 million euros as COO
- Built a BI department (PO-BA-PM) supporting the IT team, enabling simultaneous development of new frontend, KYC module, and mobile app.
- Reduced burn rate by 10% by maintaining finance across the organization
- Launched QA for the AML team and improved KYC satisfaction rates by 18%.
- Achieved retention rate of almost 100% for the teams I led
- Rebuilt the marketing department, resulting in a 30% increase in new user acquisition within Q4 2022 - Q1 2023
- Negotiated and secured a dozen new partnerships with various service providers
- Implemented effective people management procedures, leading to improved relations with contracts and streamlined onboarding processes
- Improved Trustpilot ratings from 2.0 to 4.7 and significantly increased local review website ratings. Resolved major reputation issues
- Decreased reaction time from 6 hours to 1 minute in chats and 13 minutes in emails, improving customer satisfaction rates.
- Successfully launched centralized exchange and P2P trading paltform. Established support, compliance, community management, analytics, budgeting and all other areas from scratch
As an experienced professional, I have held various leadership roles that have shaped my career. As the Chief Operating Officer at a centralized exchange, I successfully managed daily operations and collaborated closely with the CEO to execute our strategic vision. My ability to build and lead high-performance teams resulted in an impressive retention rate, a testament to my dedication to nurturing talent and fostering a positive work environment. I have managed the finance, HR, CS, product and marketing teams. Maintained analytics, budgeting, created and executed strategy
Looking for full-time or consulting projects