Position: Business analyst
Category: Business Analyst
English level: intermediate
Years of experience: 9

- implemented of automatical process of card account closure;
- finished develompent over 20 sofware upgrades and over 15 reports;
- participate in the development of the card logistic system;
- participate in the migration of bank accounts scheme;
- Implemented the functional organization of interaction with customers in the bank's CRM system
- Implemented the functional change of card limit online internet banking
- Participated in the development of the bank's integration with the BankID service customer authorization
- Launched a project to automate the after-sales service of the bank loan product in the CRM system
- Implemented the task of automating interaction with the bank LoungeKey system (connection to the Priority Pass program)
- analisys and formalizing requirements;
- collaboration and communication with stakeholders;
- finding optimal solutions;
- writing business requirements documents;
- using BPMN to model processes;
- control of development and testing processes;
- support of the full development cycle.

Knowlege: SQL, Java, HTML, CSS, JS
Work with: Oracle, ESB, Siebel CRM, ABS B2, Attlassian Jira, Visio, IS-Card