Position: Account | Delivery manager
Category: Other
English level: fluent
Years of experience: 6


- building positive and productive working relationships with customers for business growth, discovering new opportunities  - 42% of the whole company's revenue was generated by my delivery team in 2022;
- acting as a point of escalation for the existing portfolio of customers, managing conflict situations, and advocating clients’ interests to increase their satisfaction level
responsible for delivery management for a software development company (B2B) - leading the delivery unit of 18 people, performance planning and control, costs planning and control;
- leading agile teams of engineers and managers along with external vendors to ensure timely implementation of the projects - coordinated project teams for $1+ million per year
regular reporting about accounts’ statuses and KPIs metrics (revenue, utilization, gross profit);
- legal management - negotiated and restructured the company's MSA and agreements templates in order to reduce possible risks during cooperation;
- developing a business continuity plan (as a standalone internal project with a high priority) to ensure company’s operations in the events or emergency conditions (Russian invasion of Ukraine) - achieved availability KPI of the whole company staff at the level of 94%;
- company’s strategic sessions active participant - responsible for strategic planning and setting goals for AMs and dev teams, cooperating with other units and departments to implement the company’s strategy.
I'm looking for new challenges.
I've been really dedicated at my current job (I've been working for 6+ years at the company), and I just reached its ceiling.