Position: Customer Support / Sales
Category: Support
English level: upper
Years of experience: 6


LOGITY Aug 2022 - Now
LOGISTICS COORDINATOR
Comunicating with clients and drivers.
Working with customer database and updating info.
Organization of cargo transportation.
Сlosing a trucking service deals.
Dispatching trucks.
Maintaining a high level of customer service.

Allo - national marketplace  Aug 2020 - July 2022
Sales Expert
Successful active offline sales with proper percentage
of upsales.
Generating consistent traffic to a store with
significant conversion rate.
Online customer consultation, online sales.
Online order management.
Training and improvement of technical knowledge of
employees.
Qualified customer service, problem solving.
Working with Net Promoter Score.
Closing customer tickets.
Handling and closing clients issues.
Building a loyal customer base.

Mobilochka - retail network Feb 2017 - Jul 2020
Senior Shop Assistant
Quality customer advice & service.
Upselling related products.
Cashier work.
Revaluation and inventory accounting.
Successfully met and exceeded sales targets on an
ongoing basis.
Under my leadership, the store held a leading
position in the region (top 5 of 40+ stores).
Looking for long term remote work