Position: Trainee/Junior DevOps
Category: DevOps
English level: upper
Years of experience: 0.5


- Providing support to customers via calls and emails.
- Created support service tickets and used the JIRA ticketing system to track and deliver support services.
- Provided PC and mobile support to resolve client issues. (Using Quick Assist, GoToAssist, VNC and SOTI)
- Administration of accounts in various web services with regards to passwords, as well as access levels.
- Using Active Directory for user identification and SpecOps for passwords managing. Also managing
members of groups and distribution lists.
- Assistance in software installation and updates. (PC and mobile devices)
- Troubleshooting hardware and network issues.
- Interaction with different teams responsible for individual software. Distribution of tickets for the respective
teams.
- Relying on instructions and pre-established guidelines to perform the functions of the job.
- Working with unique internal software of the company.
2015