Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 6

- 6 years experience in food-tech/goods delivery as a Coordinator/Project/OPS Manager;
- Carried on 100+ information sessions and events, 5+ teambuilding's;
- Hired and educated 500+ employees (from Riders to Operation Coordinators);
- Manager experience from 7 regular employees to 500+ freelancers;
- Negotiations experience from internal stakeholders to TOP companies (Uber, Google, Adyen, Stripe, Glovo, Bolt, Wolt, LiqPay, Foodora etc.)
Project Manager	03/20/2023 - present

ChoiceQR s.r.o., Prague, Czech Republic

- Carry on the software development lifecycle, especially with Integrations (Notion, Trello);
- Providing stakeholder management, and carrying on negotiations with partners;
- Find contacts and make arrangements for integration;
- Writing technical documentation, explaining tasks, and researching additional information;
-Providing tests of related and new features;
-Support existing integrations and solve any errors and problems that arise on a daily basis.
 
Achievements:

-Implement Integrations with Google Reservations, Google Pay, Bolt, Wolt and Foodora CZ(ex-DameJidlo);
-Negotiated Integrations with UberEats and UberDrive.

Rocket delivery (foodtech) 2.5 years

- Full cycle of the hiring process (from riders to OPS coordinators);
- Live OPS (Organize full cycle of food delivery in south Ukraine + Cyprus via mobile app and CRM);
- Administration of 1000+ riders community in 5 cities and 2 countries;
- Technical support (Zendesk, Zoho, Bitrix);
- Bug reporting (AirTable);
- Risk management / Strategic planning (Asana, PowerBI, DataStudio);
- QA (Every week updates checking, reporting, fixing);
- Competitors analysis and idea generation.0

Achievements:
- Opened and managed Ukrainian cities: Odessa, Nikolaev, Kherson, Mariupol, Brovari, Borispol and Nicosia (Cyprus)
- Trained and managed more than 500 couriers (freelance);
- Created an onboarding program for couriers and courier
support;
- Went from zero orders per day to 3000 (in my responsibility).

Mineral Waters of Ukraine (purified water production & delivery) 2.5 years

- Operations management;
- Negotiations with VIP clients;
- Carrying on delivery process;
- Maintaining technical documentation and reporting
- Onboarding/offboarding process;
- Team building.

Achievements:
- Built a stable team of drivers and dispatchers over 2.5 years;
- Introduced Binotel telephony and scripts for dispatchers, reducing the order pick-up time from a minute to 6 seconds.
I'm interested in Product companies as well as foodtech companies. I'm ready to start as an entry-level manager in fast-growing companies with growing opportunities.