Position: DBA
Category: SQL
English level: upper
Years of experience: 2


Since 11.2018  – FluentPro (Software development in Project Portfolio Management competence) – BI developer:
Develop and maintain custom Power BI reports for Enterprise Products.
Adopt and implement Microsoft BI technologies.
Customize Power BI platform.
Integrate any data sources and maintain data infrastructure.
Generate business value through data analytics and visualization.
MAIN TOOLS/LANGUAGES USED: DAX, Power M language, Power BI, Gitextentions, Azure, Microsoft Project.
04.2018 – 01.2019 – Lulusoftware An Avanquest Company (Software development) – Email marketing specialist:
Creating segments of clients in Database using SQL queries;
Managing creation and execution of email marketing campaigns;
Working with cross functional team to develop and advance email tools;
Ensuring prompt and accurate communication with clients via email to minimize unsubscribes;
Analyzing campaign performance and suggest improvements;
Ensuring emails follow industry policies and best practices.
MAIN TOOLS/LANGUAGES USED: SQL (MS SQL Server 2012), Lyris, ExpertSender, Mailchimp, Atlassian(Jira, Confluence).
11.2016 – 07.2018 – UpClick An Avanquest Company (E-Commerce) – Technical support workforce manager:
Creating schedule for support agents automatically and manually;
Making forecasts using special tool for workforce and excel formulas;
Monitoring the work of agents;
Reporting productivity of agents;
Managing the work of call center.
MAIN TOOLS USED: Excel, Injixo.
04.2015 – 11.2016 – UpClick An Avanquest Company – Bilingual customer support representative (English and French):
Resolving customer complaints and requests via phone, email and social media;
Assisting with placement of orders, refunds, or exchanges;
Supporting customers online via e-mails, calls and chats;
Identifying and escalate issues;
Logging all calls and emails received and prioritizing issues on a daily basis;
Providing outstanding customer service on every contact.
MAIN TOOLS USED: Foniva, Salesforce, Zoho CRM.
I'm open for new opportunities as Power BI specialist or Database Administrator. Also I have a masters degree in Project Management and experience in management.