Position: Sales Manager
Category: Support
English level: fluent
Years of experience: 2


Soft Skills:

Adaptability, Verbal and Written Communication, Teamwork, Problem Solving, Resourcefulness

Hard Skills:

MS Office, Google Workspace, MS Visual Studio, Team Viewer

EDUCATION

Bachelor's Degree-Major in Chinese and English language interpreting, Kyiv National Linguistics University, Kyiv, Ukraine 2017-2021

LANGUAGES

English-Advanced, Chinese - Upper Intermediate, Ukrainian and Russian-Native, German - Upper Beginner 

ABOUT ME

I'm a reliable and client-oriented Support Representative, who is aiming to provide the best possible experience for the clients and improve the quality of the service.

As a highly adaptable learner with a genuine drive and excitement to solve challenging issues, my goal is to find a client-facing role to utilize my problem-solving skills and refine the quality control logic of the company.

EXPERIENCE

Customer Support Representative

Livingston Research, Kyiv, Ukraine- Feb 2021-Sep 2022

As a Customer Support Representative, my job was to provide guidance and support to the clients regarding various order procedures and help to adjust to the web interface.

Processed the client's requests via the custom chat tool. Kept the response time below the 2-minute benchmark throughout the year. Successfully resolved various issues and conflicts, which contributed to the company maintaining its relationships with customers.