Position: Senior Customer Support Representative
Category: Support
English level: fluent
Years of experience: 2

I was one of the top Support agents at Petcube, was selected to train our Support Team from the Philipines, represented Petcube during the YES 2018 Conference
I am looking for a Senior Customer Support Representative/ Customer Support Manager position at an International IT company. I have over 2 years of relevant experience and I am sure that my diverse background and previous experience will be an asset to the company. 

Having worked for international IT and Market Research companies as well as top world NGOs and the Parliament of Canada, I have developed a wide range of skills that would meet, and exceed the expectations for the role. In my present role as a Senior Customer Support Engineer at Petcube I have had much experience relevant to the Senior Customer Support Representative/ Customer Support Management position, including providing effective solutions to the customer’s problems, communicating with clients from the US, Canada, the UK, Western Europe, Australia and New Zealand, using various help desk (such as Intercom, SalesForce, Zendesk), reporting bugs in JIRA, working with different departments (such as Marketing, QA, BackEnd, iOS and Android teams) to resolve customer’s issues.

My skills and background include: 
▪ International exchange programs participation and experience working in North America (Canada-
Ukraine Parliamentary Program Intern 2014)
▪ Over 2 years of customer service experience (the position of Senior Support Engineer at Petcube)
▪ Over 3 years of management experience (including project and classroom management)
▪ Proficiency in English (both written and spoken)
▪ Excellent communication skills (acquired through work and volunteering experience)
product company/ outsourcing, opportunities for growth, challenging tasks, no night shifts