Position: Head of support
Category: Support
English level: upper
Years of experience: 4


I started working at the age of 19 and since this moment I gained quite a lot of experience in organization of the work process. For the past 3+ years, I have been working at Advanced Cash (Support Department). I have done well as ticket-system operator / chat agent, and in a while was advanced to Support Team Leader.

My main responsibilities were:

• Frequent communication with representatives of external providers/partners.
• Operation with Elastic/Zendesk
• Interns onboarding and training
• Disciplinary control and work process organization
• Consult merchants about API/SCI integration
• Compose reports for TOP-management