Position: Fraud Specialist
Category: Other
English level: fluent
Years of experience: 0

1) Finding the pattern and preventing big cash fraud wave in Azerbaijan's food-delivery market. Unfortunately, I don't have the exact data but as the result around 50 courier accounts were blocked and this pattern was eliminated. 

2) For another cash fraud wave, I found the weekly Looker report and started to take measures against fraudulent couriers. I've documented the job I did only for 2 days - 25 courier accounts were blocked, 1890 EUR costs were saved. 

3) I participated in Bootcamp within the Payments Team. I was selected as I raised the issue with online payments in my market and tracked it till it was solved. During the internship I was solving Service Desk tickets, checking existing and writing new articles about the procedure, and also educating Customer Support team. As a result of this program, the number of wrong escalations to SD from CS team decreased by 55%.
Currently, I have been working as a Customer Support Specialist at Bolt for 1 year and 9 months already. But I always tried to go beyond my daily tasks and solve more complex issues. Throughout this period I personally discovered and prevented big cash fraud wave in Azerbaijan food-delivery market, and very actively participated in preventing another. Also, I had a 3-month internship within the Payments team at Bolt. I used tools such as ProcessOut, Adyen, Fondy, Yigim and etc.