Position: Technical engineer
Category: Support
English level: fluent
Years of experience: 6

ITIL Certificate in IT Service Management
Certification DateJun 2018 – Present License GR750437988DM
- Good experience of working with UNIX operation systems;
-  Providing deep investigation of high level cases using logs, scripts, and specific configuration for each customer;
-  Remote/onsite technical support of software and hardware
Understanding and analyzing customer root cause of the issue, find appropriate and acceptable solutions;
-  Helping management to develop and implement web based support initiatives including knowledge bases, technical and modeling techniques;
-  Good experience with Jira, SalesForce, Kayako;
- Experience of working with web servers (Apache, NGINX);
- Creating and updating technical documentation;