Position: Customer support
Category: Support
English level: upper
Years of experience: 2.5

English - Upper-Intermediate
Zendesk, Helpdesk, Jira

•	Accurate and attentive to details
•	Responsibility
•	Desire to learn and develop myself
•      Ability to work independently and with a team
•	Easy going person
Advanced Cash Limited B2C
Customer Support (2 years)
Providing support in English via Zendesk tickets and chats; 
- Internal and external transactions monitoring and their crediting. (including BTC cheking on Blockchain) 
- Assistance with crediting funds (e.g. which are in pending);
- Suspicious transactions monitoring for preventing fraud cases.
- Interaction with the 2d line support, developers and other departments
- Providing information about two-factor authentication and other protecting user's accounts methods to prevent fraud cases;
- Other questions: account verification, fee, limits, etc
sales, client retention, forex, cold calls are not interested