Position: Business Analyst, Product Owner, Requirement Engineer
Category: Business Analyst
English level: fluent
Years of experience: 4

My key achievements are: 

•	Delivered the ServiceNow Knowledge Base that comprised documentation for the whole company (3,500+ employees). The documentation included used guides, regulatory docs, etc.
•	Took part in delivering the ServiceNow Service catalog that transformed the impact and delivery of corporate IT services in the company. 
•	Released own mobile application (EasyPack).
•	Delivered an internal corporate website (from idea to implementation) for a law firm.
•	Reconfigured the Terrasoft CRM module based on the company’s workflow and business needs.
•	Migrated the documents from the Hummingbird document management system to Microsoft SharePoint. Implemented the new approach and processes of working with documentation within a law firm. 
•	Built a team of technical writers “from zero to hero”, ensuring high quality of the documentation produced. Established the team’s workflows that gave a possibility to run everyday activities smoothly and bring value to customers.
Implemented projects connected with: ITSM, CRM, PSA, knowledge management, HR, mobile application development, website development, document management, employee onboarding, testing and education. 

Took part in all the software development lifecycle stages, from requirements gathering to delivery and support. 

My duties included: 
	
	- Communication with stakeholders from the project kick-off to support
	- Requirements management (elicitation, analysis, verification and validation, prioritization, traceability)
        - Participation in project coordination (roadmap, tasks prioritization, planning, and execution control)
        - Reengineering of business processes
	- Documentation development (RACI, VPC, PRD, FRD, user stories, use cases, UML diagrams, mindmaps)
	- Testing (test cases, by myself and UAT, Alpha and Beta)
	- Prototyping and close collaboration with designers
	- UX research
	- Demo meetings (preparing and conducting)
        - End-user documentation development

Fluent English, both spoken and written.