Position: Customer Support Engineer
Category: Support
English level: intermediate
Years of experience: 11


Programming Languages/Technologies
-	Documentation/Architecture Reports/Proposals 
-	XML (basic)
-	Python (basic)
-	HTML (basic) 
-	SQL (middle)
-	FoxPro (middle)
-	MySQL (basic)
RDBMS 
-	MS SQL Server
Operating Systems
-	Microsoft Windows 
	Application/Web Servers
-	IIS 
-	MS Office
-	KOMPAS
-	AutoCAD
-	Adobe Photoshop
Development Tools 
-	Microsoft Visio (basic, mostly transferred from\to Компас 3D)
Hardware
-	Network technologies (basic)
-	Different technological device

English 
Speaking Level - Intermediate

BS Intermediate Customer Support Engineer
-	Knowledge sharing, coaching
-	Requirements analysis and clarification, offer new solutions
-	Estimation, prioritization, and distribution of tasks
-	Code development \ editing
-	Testing
-	Deployment scripts
-	Product support and documentation maintenance (Web, DWH, PDA, instructions for users)
-	Holding meetings with clients
-	Monitoring team work (performing tasks of other employees)
-	Trainings for clients
-	Implementation of new projects
-       Setting up the exchange process in DBF\XML files