Position: Customer support
Category: Support
English level: fluent
Years of experience: 3


CUSTOMER SUPPORT SPECIALIST |  WESTERN BID  |  02/2021 – 03/2022  
•	Resolve customer queries, recommend solutions   
•	Process complaints and issues related to products or services   
•	Promptly respond to customer queries via email, live chat  
•	Liaising with colleagues or managers to find the best solutions to customers’ issues   	
LOGISTICS SPECIALIST/ DISPATCHER |   
BRITE  LOGISTICS, USA| 12/2018 - 06/2020,    
•	Plan and track the shipments according to customer requirements   
•	Communicate and negotiate with brokers, sign contracts and paperwork   
•	Resolve problems that are related to transportation and logistics systems.    
•	Develop delivery routes and maintain contact with drivers throughout the day.  Create and maintain good relationships with brokers