Position: Account  Manager
Category: Support
English level: fluent
Years of experience: 2

Being a fifth manager leading a project made the customer re-sign an agreement with the company and initiated new projects. It was achieved by special approach, open communication, fast troubleshooting, as a result high loyalty of the customer. 
Received Master of Business Administration at the University Concordia
Presented on a Conference with my thesis on Market Research in Latin America
Supporting projects from the sales stage to the deployment stage. 
Interaction with the following departments: designers, developers, BA, QA, delivery, support, legal, financial. Tracking and re-signing contracts. 
Communication with customer, making sure that his expectations are met, initiating new projects, presenting and discussing the offer, working with customers objections. 
Tracking the project stage in Jira. Assuring that the project is delivered on-time. Problem management in case if the deadlines are not met, or quality is not at the desired level. 
Analyzing and preparing sales plan, project estimates with detailed dead-lines.
I am aspiring for interesting and creative projects where I can improve my skills and develop knowledge of new technologies.