Position: Delivery Director
Category: Other
English level: fluent
Years of experience: 11

Management 250+ people team: competency matrix development, personal goals setup, reward & recognition, empowerment, motivation. Pre-sale, project strategy, risk reduction.
Head of Department/ Delivery with 10+ years of experience in IT

- Establishment partnership with e-commerce platforms and providers
- Performing oversight and management of project teams and workstreams in development department according to escalation
procedures defined within the organization
- Coaching and guidance of program/project managers, monitoring their projects and implemented processes, providing
recommendations and steering their execution
- Performing regular internal audit of projects and established processes on those within assigned area of responsibility
- Acting as an advisory on delivery strategy and execution for key accounts on strategic initiatives department is involved into;
- Acting as a point of contact for C-level management in order to efficiently prevent escalations, as well as resolving those if
materialized
- Attending Steering Committees with customers to ensure proper direction of projects and initiatives;
- Establishing and steering high-level coordination with 3rd-parties (Salesforce, other vendors) involved in projects when
Customertimes is partnering with other vendors and parties on a certain projects
- Working closely with Country Heads & Department Managers to ensure proper staffing strategy for projects or departments
within assigned area of responsibility