Position: IT Support, Customer Support, Learning and Development, Account Specialist
Category: Support
English level: upper
Years of experience: 4

I am experienced in:
- troubleshooting
- managing and conducting team trainings
- leading a team of livestreamers 
- consulting users about work and interaction with the platform- livestreaming
- writing and editing

CERTIFICATES
“Fake crush intensive (Media literacy)”, Aug 2019
Communications and interaction, Sept 2020
Team and team building in the context of managed changes, Sept 2020
Also, I have Upper-intermediate level of English (both written and spoken).
Account Support Specialist
Erbis | Sept 2022 - Present
Responsibilities:
- respond to clients' requests while meeting established SLA's;
- test changes in software, identify and report issues, create and update project management tickets;
- monitoring EDI orchestrations;
- tracking customer activity as required to support invoicing requirements;
- review and maintain account databases, set up new customers.

Support and system analyst
Intent Solutions Group | Oct 2020 - Sept 2022
Responsibilities:
- managing online conferences, meetings and webinars;
- setting up and broadcasting high quality video presentations / livestreams (based on Knovio and OBS programs);
- conducting team trainings;
- leading of the livestream team;
- delivering the alternative solutions to the client's cases.

Director
International “Integration” Centre for Professional Partnerships,
Lviv Polytechnic National University, Ukraine | Jul 2020 - Oct 2020
Responsibilities:
- organizing of an effective work process;
- business negotiations;
- developing and implementing of joint international educational and professional initiatives and socio-humanitarian projects, & professional development programs;
- coordinating international and domestic projects; 
- supervision of student’s practice;
- conducting business correspondence;
- promoting of the principles of social inclusion and inclusive education.

Specialist
International “Integration” Centre for Professional Partnerships,
Lviv Polytechnic National University, Ukraine | Oct 2018 - Jul 2020
Responsibilities:
- organizing practical and scientific events;
- providing translation (oral and written);
- social media marketing;
- drawing foreign guests stay programs;
- organizing everyday activities for the foreign delegations.
I would like to consider positions in Customer Support Service, Technical Support, Learning and Development, Account Management. I'll be happy to consider other offers beyond this list.
I am open to the next challenge, where I will show my best knowledge and experience.