Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 3


Bright Side Education SDN BHD
International educational institution accredited as a licensed language center
Business Analyst
06/2020 – Present​​​​​​​​ Kuala Lumpur, Malaysia (Remote)
As a member of an international development team, I played a pivotal role in successfully creating a website that seamlessly integrated with third-party systems. Additionally, I contributed to the development of a dedicated platform for employees and teachers that accurately record timesheets using a biometric fingerprint attendance system. This platform also significantly enhances teaching efficiency and streamlines documentation processes.
Key Accomplishments:
• Successfully identified business problems and stakeholder requirements, receiving appreciation from senior management.
• Led critical requirements gathering sessions for high-impact projects.
• Implemented data analytics tools, facilitating real-time monitoring.
• Developed comprehensive documentation, ensuring project continuity.
• Gathered and analyzed customer feedback, leading to iterative improvements and a 10% increase in user satisfaction.
• Collaborated with UX/UI teams to redesign web interfaces, resulting in a 20% increase in user engagement.
 
Nazarbayev University
Top-tier academic institution in Kazakhstan with a strong focus on academic excellence, pioneering research, and global partnerships, offering an extensive array of programs across diverse fields of study.
Research Assistant
10/2021 – 05/2023​​​​​                 ​​​     Astana, Kazakhstan
Diverse concrete and mortar compositions were adeptly formulated, facilitating extensive exploration in the realm of materials science, thus making a substantial contribution to Kazakhstan's academic and scientific advancement.
Key Accomplishments:
• Was selected to present research at UiT The Arctic University of Norway in Narvik.
• Co-authored 2 research findings publication in reputable journals.
• Addressed a research gap in Kazakhstan while contributing valuable insights to the field of materials science by formulating various concrete mixtures optimized for optimal performance in harsh climate conditions.