Position: KYC (verification specialist), Customer Support
Category: Support
English level: upper
Years of experience: 7


-Customer Support agent (4 years) in fintech;
-Compliance of custom-made cryptocurrency exchange, AML/KYC policy (2 years). Basic understanding of the GDPR policy.
-KYC specialist (almost 2 years). Training of the new agents (under supervision).
-Ticket management, Zendesk, Redmine, Microsoft Teams.
- Billing under supervision
-Sum Sub KYC software management.