Position: Junior Business Analyst/Project Manager
Category: Business Analyst
English level: fluent
Years of experience: 2.5

SQL Bootcamp
Business Analysis Fundamentals Course (Udemy)
Yalantis Course for Business Analytics ( In progress)
2,5 years of experience with the US-based software product. My role included client support( zendesk chat/tickets, zoom calls) accounts configuration including data imports, and integrating 3rd party vendors, creating and monitoring social media channels related to the product. Another side of my job was preparing articles and managing the knowledge base. I was participating in daily status check meetings with the dev team where the product roadmap was discussed, as well as dev projects for specific features where my duty was to prepare technical documentation for those features. I have spent 10 years abroad working in an English speaking environment. Have experience in working and managing international and multi-cultural teams.