Position: customer support/VA
Category: Support
English level: upper
Years of experience: 3

I have been able to help a local store with importing of products into the online store and product descriptions.
For the past five years, I have mastered the art of customer service for top brands and organizations such as MTN, Access bank, Collect Africa and other private fintech bodies.
I have skilful experience in e-commerce services such as retail, drop shipping and digital
products.

I am flexible to work with and also coordinated at my work. I currently work as a customer support to a few drop shipping websites. My job for them includes writing, converting product descriptions, importing products from CJ drop shipping website to the store (Shopify and woo commerce), and product upload.

I am good with responding to customer's calls, complaints, and questions, giving customers information about products and services, take orders, and process returns and also helping customers understand the product, and answering questions about their reservations. I love to assist others.

Services that I can offer are.
- Customer Service
- E-commerce
- Virtual assistance
- Typist
-Translation.

I want to improve my analytical skills and also learn more graphics design.

Thanks.
As a customer support agent 

-Manage the relationship with Merchants and new prospects by giving personalized advice and feedback.
-Assist customers with all knowledge on products and services and perform.
-Maintaining current business relationships and seeks new accounts through sales, marketing, and referrals. 
-Monitor all complaints and requests and escalate as appropriate.  
-Review the service level agreement regularly to ensure clients get maximum satisfaction. 
-Conduct customer satisfaction surveys and recommend ways of improving client’s.