Position: Customer support
Category: Support
English level: upper
Years of experience: 1.5


1.) Logistics support manager 

June 2020-September 2020

- Support operational activity of the company.
- Monitoring/supervision fleet and drivers.
- Communicate with drivers, staff members and customers and assist them with various inquiries.

2.) Support manager

September 2020-May 2021   
 
Duties:

 1. User support in incoming chat mode
 2. Identification of the motive for the client's appeal
 3. Analysis of user problems and search for solutions to the problem
 
3.)Customer support manager

June 2021 – December 2021 

 1. Timely resolution of customer issues;
 2. Providing consistent and excellent customer service;