Position: Customer Support
Category: Other
English level: upper
Years of experience: 4

Ukrainian (native) English (high)
Verbal Skills: High Writing Skills: High/Intermediate Reading Skills: High
Spanish (Elementary) French (Elementary) Polish (Elementary)
Russian (Fluent)
Best customer agent of March 2020
June-August 2018
Sunny Beach, Bulgaria
Receptionist
Holet Laguna Park & Aqua Club 4* Responsible for meeting guests, documents, reservations, hotel policy.

June-August 2019
Duni, Bulgaria
Bartender
Hotel Marina Beach 5*
Responsible for the drinks, providing service, cleaning.

October 2019 - April 2021 Kyiv, Ukraine
Customer support specialist
Aviacontact
Supported office by answering phone calls, chats, e-mails.

April 2021 - present
Kyiv, Ukraine
Customer support specialist
SupportYourApp
Responsible for chargebacks (Google, iOS, PayPal) , Google reviews, Facebook business page (account manager), clients feedback, reports based on data.