Position: IT Recruiter
Category: Recruiter
English level: upper
Years of experience: 0


Young but motivated specialist in Recruitment with a Psychology background. Proactive, ambitious, and eager to keep growing and evolving in my profession. 

EXPERIENCE:
Customer Support
Silenza group | 2020-2021

requests processing and support through CRM, social networks, and phone calls
consultations on the company products and services
communication with other units for urgent customer problems solving
expanding customer portfolio through cross-selling

Partner and customer support 
Teleperformance | 2019-2020

communication and support for customers and partners in chats, emails, and phone calls
analysis of users' and partners’ issues and search for solutions
collection and analysis of customers’ feedback
CRM data entry

COURSES:
Laba. HR-management
Genius. HR-management
People first club. IT-recruitment

SKILLS:
understanding of the IT market 
communications  
emotional intelligence
personal characteristics evaluation 
Psychology - theoretical and practical knowledge 
cold calling
negotiations
customer support 
active candidates search with boolean search (Linkedin, Djinni.co, DOU.ua, Twitter, etc.)
job description preparation
pre-screening
Google G Suite