Position: IT Support Team Lead
Category: Support
English level: fluent
Years of experience: 10

- Experience managing the IT department
- Participation in making management decisions in the company;
- Management of internal projects;
- Coordination of work of subordinates;
- Manual Operations team Management- Resource Planning, Staffing, Reporting.
- Team KPI's and motivation strategy implementation with a regular performance review.
- People Management/Motivation. Build IDP (individual development plan) for team members.
- Cross-teams cooperation and communication management.
- New Clients on-boarding.
- Incident Management.
- Formation of annual need for goods and services in the direction of IT;
- Creation technical of documentation for conducting electronic trading, writing a technical task from the customer;
- Business negotiations and contract conclusion;
- control over the supply of goods and payments in accordance with the terms of the contract;
- Diagnose and resolve LAN related problems
- Carry out routine configuration and installation of IT solutions and infrastructure (Cloud and On-Premises)
- Ensuring the security and hardening of enterprise-wide IT systems and networks (Security Awareness Training)
- Writing Security Policies 
- Adding, removing, or updating users account information, resetting passwords, and creating group policy as required on Active Directory
- Manage and configure the company's access control system (IAM(Identity Access Management system), Role-based access control)
- Manage Enterprise SEP antivirus server and ensure cyber security best practices across the organization
- Manage and monitor the internet traffic, escalate issues to ISP when required (Overwatch network communication health, supervise network availability)
- Email administration: manage storage usage, new and existing account, and setting passwords
- Manage network and standalone software licenses and ensure all departments have the right software for the effective operation
- 3rd party contract management
- Manage company's computers, printers, plotters, and scanners
- Configure and manage routers and wireless AP for office use
- Carry out monthly systems and server preventive maintenance
- Manage the company's audio and video conferencing platforms
- Support users with day-to-day work and system challenges
- Update our internal databases with information about technical issues and useful discussions with customers
Highly skilled Technical Support Manager with 9+ years’ experience, including managing IT corporate infrastructure and related services of oil-gas production regional office with 2500 employee, IT-support team leading, managing projects of IT-systems migration and modernization.