Position: Customer Support
Category: Support
English level: fluent
Years of experience: 0

I had been studying English even before I entered elementary school, thanks to which I am now fluent in it. I graduated from my gymnasium with a gold medal. While studying there, I was actively participating in numerous Ukrainian, English, German, Physics, Math and Programming contests, competitions and events held between different schools. My best result was 2nd place in the regional stage of the English "olympiad" back in 2019-2020. In my gymnasium, I also received intermediate knowledge of the German language.

When I was about to turn 5, I started taking extra courses for English, which lasted around 11 years, until me and my tutor decided that I didn't need them anymore. Afterwards, I switched to Mathematics courses, which I was attending for 2-3 years until I graduated. Nowadays, I study at the Zaporizhzhia Polytechnic National University.
I do not have any work experience, however I have plenty of knowledge in terms of helping people and working with computers.

I have been familiar with PCs since I was 5 years old, which was when I developed an interest in working with Microsoft Office software. Some time later, I switched to other programs, such as 1C, and eventually began learning how to code. Nowadays, I am a confident user of such programming languages as lua, С#, C/C++, GML, HTML and CSS. Naturally, I have good computer and internet skills too, and I can quickly adapt to software and tasks which are new for me.

As for experience relevant to customer service, I spend a good portion of my spare time helping newer users with the things I described above on various forums and social networks. I try my hardest to not only figure out a solution for their requests, but also to provide a thorough explanation for why their problem had occurred and why my solution works. I am *very* patient with people and I always give it my all when it comes to working with them.
On the job, I would love to have the opportunity to combine talking to new people, helping them and using my computer knowledge as well as English proficiency. I prefer to work with clearly defined objectives, but I am also ready to show some creativity if necessary. The ability to obtain some new skills would be greatly appreciated. Both day and night shifts are fine.