Position: Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 2

In my support job, my best moments are when I helped customers solve seemingly impossible problems. This earned me great ratings and wonderful verbatim and customer support feedback, with an average rating of 4.8/5, and the award of a best support engineer.
I have over 2 years of experience as a technical support engineer, with certifications in IT Support from Google, Microsoft Azure certifications and Microsoft Security and Compliance Fundamentals.

I currently work as a technical support engineer in my team. I provide technical support (remotely) for Microsoft 365 Exchange Online customers. I make and receive telephone calls, and send out emails with resolutions and troubleshooting steps.

In my experience, I have gained an average rating of 4.8/5 customer satisfaction, and also an award of the best support engineer in my team.

I have excellent communication skills and communicate with clients and customers mostly in the English Language.

My skills range from technical support and troubleshooting skills to programming in Python and JavaScript and scripting in PowerShell.

I'm currently learning to improve my programming skills, in Data Science and Python Programming.
A moderate sized team that is interested in not just delivering solutions, but also in the career Growth of its staff.