Position: Help Desk,Customer/Technical Support, Account Manager
Category: Support
English level: pre
Years of experience: 7


I've worked in product IT company аs a Help Desk Specialist.The company develops a mobile trading program, that supports trading operations and automates work of trade enterprises.
My responsibilities included:
Resolving or dispatching requests to the relevant department via OTRS system;
Receiving incoming calls, providing technical support to customers;
Creating authorization keys;
Other tasks (collecting information about the projects, writing instructions) 
Exept this,  I worked as analyst (preparation and submission of daily and monthly project’s reports (Excel reporting, pivot tables));  senior agent, a service and technical support operator, 
customer service manager (Selling 1c program,reference system, seminars & webinars),Installation 1c updates releases and reports to user's computer via remote access.
I gained experience in communicating with various clients, experience in controlling work processes, responsibility for work performance.
Now i want to develop towards the help desk specialist and QA/QC.