Position: Technical Support Specialist
Category: Support
English level: upper
Years of experience: 3


August 2022 - Present, INFUSEmedia
- Data Researcher
- cheking and updaiting various data from company databases;
- data analysis based on customer requirements;
- coordination of tasks between project participants.


August 2019 – July 2022, Grand Instrument, Kharkiv
- Business Developer Manager
- supervising expansion of Internet-solution department;
- development of a loyalty program for existing customers;
- searching for new customers and negotiating with major online stores in Ukraine.

November 2018 – June 2019, Art Lemon Agency, Kharkiv
- Presale Manager
- processing of all incoming applications, work on the incoming line;
- sale of marketing services;
- looking for new clients.

November 2015 – October 2018, Philip Morris Ukraine, Kharkiv
- Technical Support Specialist
- development of a digital direction (“Na Zvyazku!” project) and solving technical problems on assigned territory (Chernivtsi region);
- informing customers about current cooperation programs and assistance in fulfilling current tasks;
- ensuring effective communication with representatives of the regions;
- rewards customer for completing assignments and reporting.

May 2015 – October 2015, Brander Agency, Kharkiv
- Sales Manager
- sale of web studio products and services;
- search for new customers, work on the incoming line;
- negotiating current projects.

November 2014 – April 2015, IT 2.0 Agency, Kramatorsk
- Technical Writer
- writing a user manual for the “Simple Business” CRM system;
- interface design of the company’s products;
- testing new functionality on pc/web/android platforms;
- writing technical specifications and reporting.

March 2014 – October 2014, Midas Telecom, Kharkiv
- Sales Manager, Supervisor
- sale of goods and services depending on the project;
- development of marketing offers, sales team management.