Position: Customer Support
Category: Support
English level: fluent
Years of experience: 4


Night Manager, July 2021 — Feb 2023
Intercontinental Hotel
- Manage and monitor activities of all employees in the Front Office department;
- Coaching, training and correcting the personal of the department;
- Coordinate all hotel operations during the night shift;
- Planning, budgeting, staffing and payroll in accordance with hotel policies and procedures;
- Implementing and enforcing financial controls throughout the department;
- Handled guest complaints and concerns in a timely and efficient manner;
- Provided high customer service and accommodated guest requests by using proper etiquette and hotel policies.

Guest Service Officer, Nov 2019 – June 2021
Hyatt Regency Kyiv
- Administering check-in and check-outs;
- Processing guest payment and managing bills;
- Coordinating with porters, concierge, kitchen staff and housekeeping;
- Resolving problems and dealing with conflict or tension with disappointed guests.
- Coordinating third-party service such as tour guides, taxis, airport, transfers and rental car.

Front Office Agent Feb 2019 – Aug 2019
Fairmont Grand Hotel, Kyiv
- Registered arriving guests and assigned rooms;
- Proceed of all necessary payments during the shift;
- Assisted with the check-in and check-out of group and tours;
- Provided information on hotels facilities and services;
- Provided high customer service and support.

Transport Manager, Nov 2017 — Jan 2019
7 Cars (Car rental company), Kyiv
- Acted with clients, keeping them informed through clear and consistent communication via email, phone, and meetings;
- Signed of contracts with clients and maintained all paperwork associated with the rental;
- Provided high-class customer service by managing the rentals and returns process;
- Worked and operated with cash registers;
- Maintained a CRM database of clients;
- Resolved customer issues and concerns professionally using effective customer service techniques;
- Arranging repairs and routine maintenance of all vehicles;
- Online car tracking;
- Monitoring technical car condition and documentation.

Now, as I transition into the IT industry, I am excited to apply my skills and experience to a technical or customer support role. I am currently seeking a remote job in an IT company where I can utilize my skills and experience to provide excellent customer service and support to customers. With my ability to quickly learn new technologies, strong problem-solving skills