Position: Support Specialist
Category: Support
English level: upper
Years of experience: 3


Looking for a position as a Customer Support Specialist.

My work experience:

CIKLUM (02/2019 - present)
Support Engineer 
‒ Providing first tier support to any issue raised and found from emails, chats and phone calls 
‒ Monitoring, sampling and testing events on the Production environment 
‒ Internal database management 
‒ Quality control of first tier work, scheduling and work planning 
‒ Teaching and supporting newcomers 
‒ Creation and regular update of manuals, guides, solutions 

SIMPLY CONTACT (07/2017 - 02/2019)
Customer support agent 
‒ Customer support via incoming calls and emails 
‒ Out-coming calls to customers who experienced any problem with company services 
‒ Became a Senior agent and later a Supervisor

DYNASTY LAW FIRM (10/2014 - 09/2016)
Office manager 
‒ Office preparation before working day 
‒ Helping employees to resolve arising problems and conflicts 
‒ Office document management 
‒ Meeting and accompanying the clients
‒ Got an award as the Best office manager of the year
Я очікую великий простір для розвитку, цікаву специфіку проекту, та класний колектив.