Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 0

Ambitious, purposeful.
Feel confident about organizational tasks and public speaking. After four years of my work experience at Problem Debt Department I developed stress resistance, sense of responsibility, fast reaction to crisis situations, and also improved my leadership skills and knowledge which I gained as a result of completed courses. Managing the Learning Department has helped to push my ability of contact regulation and negotiation with different departments and employees. I combine all of the above-mentioned with solid moral principles and the ability to learn quickly. Regarding my informal skills, I would mention sociability, friendliness and sense of humor.
Manager of the Learning Department:
-managing team of the learning department;
-leading remote work for employees;
-establishing business processes at Problem Debt Department;
-searching and onboarding new employees;
-organising work process for team via Trello;
-conducting 'one to one' and 'retrospective' meetings for employees;

Business Coach at Problem Debt Department:

- developing trainings about soft skills (Communication, Management, Critical thinking, Presentations skills, Emotional intelligence, Emotional burnout etc); - responsible for developing and conducting training courses for corporate and open enrolment projects; - developing trainings about participating in negotiations with customers, who are in debt (Psychological games of debtors, Negotiations with people of different temperaments, Negotiations with aggressive clients, Argumentation in negotiations etc); - developing and adapting training materials; - holding of trainings (online, offline); - mentoring; - providing post-training support; - hands-on experience in leading, motivating, guiding, coaching including conflict management; - problem-solving, strong analytical skills in employees evaluation; - cooperating with collection agencies; - carrying out coach-session for employees; - organizing teambuildings and corporate events; - organizing sport activities for bank employees; - confident use Excel, other Microsoft Office tools, Canva, Trello;