Position: Team Lead
Category: Project Manager
English level: fluent
Years of experience: 2


As a Shift Team Leader, I oversaw the smooth operation of 5 departments, managing the scheduling of over 120 team members on a weekly basis. I actively supported operators, addressing their requests and fostering a positive work environment to enhance their performance. Reporting bugs and technical issues with detailed information, I played a crucial role in maintaining high-quality services, collaborating with the Development department for prompt resolutions. Utilizing a ticketing system, I efficiently tracked and resolved client and operator issues. With a focus on data management, I ensured accurate record-keeping and streamlined processes using spreadsheets and documentation. Providing contextual feedback across all departments, I contributed to growth and development. Additionally, I conducted thorough research on marketing initiatives to enhance the overall customer experience, striving to make it more pleasant and comfortable.