Position: Operations Manager, Customer Support, Account Manager, Team Lead
Category: Support
English level: fluent
Years of experience: 4


I started my professional career as a Customer Support Manager at Namecheap, where I quickly got promoted to Customer Support Supervisor. I realized that my passion is helping people and teaching others how to do it correctly. I spent some time working for an American healthcare startup, Elemy, where I was responsible for building out operational processes, workflows, and procedures. I learned how to identify issues and work with feedback and data to further improve the product and make the customers happy. Having worked in B2B and B2C segments, I acquired valuable skills in understanding business and customer needs.