Position: Junior QA Engineer
Category: QA
English level: fluent
Years of experience: 1


Passionate Junior Manual QA Engineer with a full understanding of SDLC and STLC. Possess strong knowledge of software testing techniques and experience in software manual testing. Always demonstrate attention to detail, patience, and analytical thinking to ensure the highest quality of the product.

Writing test documentation (test plan, checklist, test cases);
Executing tests for Web/Mobile applications;
Experienced in identifying and reporting bugs;
Writing SQL queries; 
Understanding the basics of Web technologies (HTTP/HTTPS, ChromeDevTools);
Essential knowledge of HTML & CSS;
Knowledge of API Testing (REST);
Experienced in Agile Methodology.

EXPERIENCE

MANUAL QA INTERN
BeQA, Sep - Nov 2022
Projects:
Maritel (E-commerce Web App)
- Perform testing: Functional, Non-functional, Usability, Localization; - Creating test documentation;
- Reporting bugs and tasks for improvement.

W.tech (Web-based App for educational events)
- Perform testing: Functional, Compatibility, GUI Testing; - Reporting bugs;
- Working with Figma.
- Close cooperation with other team members.

CUSTOMER SUPPORT COORDINATOR
Scoutbee, Berlin, Germany (remote) 
May 2021 - present
- Supporting Customer Onboarding Team to solve common technical issues encountered by customers;
- Creating bug reports, close cooperation with the Development Team;
- Assisting QA Team in Re-testing, Smoke Testing, Usability Testing (Web App for procurement);
- Creating Knowledge Base and Help Center articles;
- Creating guidelines and onboarding new team members;
- Analyzing customer feedback to improve the product;
- Optimizing processes for solving issues encountered in daily operations.

CUSTOMER ONBOARDING SPECIALIST
Scoutbee, Berlin, Germany (remote) 
Nov 2019 - Apr 2021
- Assisting customers with technical aspects of sign-up and onboarding process, Level 1 support;
- Reporting technical issues and bugs to the Customer Support Coordinator; - Beta Testing (Web App for procurement);
- Identifying and improving the efficiency of the onboarding process on an ongoing basis.

ACCOUNT MANAGER
STUDY.UA, Kyiv, Ukraine (on-site) 
Aug 2018 - Sep 2019
- Serving as the lead point of contact for all customer account management matters;
- Onboarding new customers on using the product (E-learning Web App);
- Reporting technical issues and bugs to the Development Team;
- Preparing reports on account status;
- Implementing new solutions for process optimization.
Looking for a position of a Junior Manual QA Engineer to contribute my relevant experience in software manual testing to a company that provides challenging opportunities for learning and professional growth.