Position: Sales Manager
Category: Support
English level: upper
Years of experience: 0


I was part of NGO - AIESEC in Ternopil for 2 years.
I had 3 main positions

Customer support manager (March 2021 - Aug 2021)
-responsible for customer experience during Global Volunteer project realization and preperation
-work with foreign volunteers, help with document preparation for crossing the borders, and work with them during their stay in Ukraine
-organizing work space for volunteers and tracking them during the project
-successfully completed experience 7 out of 7
volunteers on project

Account manager and leader of EM team (Aug 2021 - Dec 2021)
-organizing workshops in high and secondary schools
-searching for speakers and preparing them for workshops
-management of a team with 3 members
-Tracking team performance and general mood of the team, conducting 020, and setting goals (KPIs) for them by week
-communication with stakeholders (schools,
camps, courses) during project realization
-resigning contracts with them for next
projects
-creation and following sale flow
-4 out of 4 contracts resigned
-Work with 20 schools during the project

Head of Products and Events (Jan 2021 - Dec 2022)
-heading department of Product and Events (7 teams and 1 coordinator)
-establishment routine of the department (structure of department creation, department meeting (every week), 020 (every month), KPIs setting and tracking, building of corner culture)
-process management 
-creation and implementation of strategies for department development (for half-year)
-adaptation of the department to war realities
-conducting online small events (paid English courses)
-development of product (AIESEC professional and volunteering internships)
-Conducted 8 out of 8 events with 100+ people engaged
-Successful department management
-High CSAT of visitors to our events


Also, I was a manager for 3 internal conferences (for 30 people, logistics management, agenda creation, and management of the organizational team as head of them).