Position: Manual QA Engineer
Category: QA
English level: intermediate
Years of experience: 3


QA Manual Test Engineer
 02.2020 – 01.2023 DevPulse

 Manual testing of desktop products oriented on Windows OS
 Maintenance with test documentation
 Bug report, Task User Story creation, Test Cases creation and tracking in Atlassian JIRA
 Test cases executing in TestRail 
 Work with Network Sniffer as Fiddler 4 for backend testing

Customer Care Representative/ Team Leader
12.2015 – 02.2020 Advanced Cash LTD 
(advcash.com)  Providing customer support for Advanced Cash payment system 
via Zendesk
 Resolving payment issues via connected gateways
 Sharing knowledge with peers, mentoring less experienced team 
members
 Shifting workflow organization
 Testing main functions of the system after regular updates

Computer engineer
09.2015 – 11.2015
The Limited Liability Company Kharkiv Lifting and Transportation 
Equipment Factory (hzpto.com)  Configuring and optimization computers
 Lining up user's connection to the network 
 Installing and configuring Windows user softwere
 Installing software on users’ PCs

Engineer of second grade in Information technology department
08.2014 – 08.2015 National Law University named after Yaroslav the 
Wise (nlu.edu.ua)
Main responsibility: Electronic database compilation of information 
libraries