Position: Customer Support
Category: Support
English level: upper
Years of experience: 11


Technical support engineer
Dell

2007 – 2014

 Ticket-based phone and e-mail worldwide support for enterprise-level solutions : Active Roles Server, Intrust Server, ChangeAuditor

o Offer process and support assistance for Active Directory, SQL Server, Exchange Server, IIS 6/7 based solutions for enterprise customers;
o Troubleshoot environmental issues with networking, Active Directory, Exchange, and SQL Server to ensure smooth installation/setup/management process;
o Writing technical documentation, articles, solutions for the customers and for internal use;
o Coaching employees (conducting technical trainings)