Position: Voice engineer
Category: Support
English level: fluent
Years of experience: 6


Worked with Maersk, Hapag-Lloyd GSK, Michael Page, Amcor, Saipem,.... etc (large multinational companies)
Upgrade clusters, complex troubleshooting for UC
- Act as a focal point between Site & Facilities team and IT Team.
- Manage, Configure and troubleshoot all unified VOIP communication systems and Collaboration including IP telephony, Voice mail, IM Messaging, Video Conferencing, and Contact Center as L3 Support. 
- Coordinate with the vendor according to the SLA. 
- Manage and configure all collaboration endpoints and systems 
- Identifying, investigating, and resolving technical incidents and problems related to IP telephony systems.
- Manage, configure and troubleshoot Video Conference systems and Endpoints Troubleshoot highly complex data, voice or video network and hardware problems and escalates to Vendor if needed. 
- Designs, builds, configures, installs, monitors, and supports all VOIP and collaboration systems. 
- Ability to engage in creating backup strategies for the data and recovery plan Collaboration solutions. 
- Report and log the incidents and services activation.

Products:
Cisco Unified Communications manager
 Cisco Jabber
Cisco IM and Presence
 Cisco Unity Connection
Cisco Expressway
Cisco Unified Contact Center Express
Cisco Meeting Server
Cisco Telepresence Server
BroadWorks
Oracle SBC
Imagical