Position: Web Developer trainee
Category: JavaScript
English level: fluent
Years of experience: 0.5


Profile:
- Exceptional professional with 8+ years in customer support, and IT
- Experienced in developing websites, providing technical guidelines, working with customers.
- Possess a strong attention to detail, well-developed time management skills
- Solutions seeker with the solid experience in working in multicultural environment.

Experience: 
08/2020 - present
Game server administrator
- Multitask machine. Starting from support maintenance, to code review, picking moderators, in-game cheets investigations.

01/2018 – 08/2020
Front-end developer
- Increased front-end efficiency, maintained web applications on pure JavaScript
- Updated and improved the existing code to increase its performance and clarity

01/2015 – 08/2018 
Senior Customer Representative
Arvato Polska, Krakow, Poland
- Handled customer inquiries, complains, billing questions in regards to Google My Business (GMB), and Google Ads (former AdWords).
- Contributed to continuous superior customer satisfaction rating by exceeding client expectations for service, product knowledge, efficiency, and professionalism
- Maintained daily correspondence with customers with professional communication and rapport building
- Assisted Workflow Leads in monitoring daily TRT (Total Resolution Time) volumes
- Produced daily reports, monitored attendance, documented cases closed, and feedback
- Succeeded in taking escalated calls, resolved customer questions, concerns, and complaints

08/2012 – 12/2014
Freelance Translator
Krakow, Poland
- Has become an independent contractor and assist a variety of clients with project
Development, new roles and possibility to grow.