Position: Support Analyst  | Deputy Head of Support
Category: Support
English level: upper
Years of experience: 3


Support Analyst 
Creatio |  March 2023 - Present
Creatio is a global vendor of software to automate workflows and a CRM with no-code development.

My responsibilities:
Providing technical support and personal consultations online.
Setting up and solving problems related to the operation of client databases.
Debugging of user developments
Customising client systems using JavaScript and the internal Creatio framework.
Setting up custom integrations with third-party systems (via APIs, Webhooks, Sockets)
Teaching newbies.
Making plans for future improvements to the platform. 
Communicating and assistance to developers or QA.



Technical Support Specialist | Deputy Head of Support
SendPulse | September 2020 - March 2023
SendPulse offers marketing tools to empower business’s marketing efforts, bring in more leads, and convert them to customers. 

 My responsibilities:
Providing customer support online and over the phone.
Solving personal problems of the company's regular customers, fixing bugs.
Managing and training a support team, building support processes.
Teaching newbies.
Tracking bugs and creating feature requests. 
Communicating and assistance to developers or QA.
Working with servers and monitoring them.
Settings HelpDesks.