Position: Support engineer
Category: Support
English level: fluent
Years of experience: 3


• Assisting the Sales department with technical questions from customers
• Preparing demos for prospects
• Advanced account configuration for new customers
• Monitoring accounts' health (work of the widget, data etc.)
• Responding to customers' inquiries through help desk software (Freshdesk ticketing system)
• Having video calls with customers and prospects (issues, implementation, integrations, technical questions)
• Working closely with the Development team (reporting bugs, getting help with complex technical issues)
• Writing and running scripts to perform routine tasks and make changes to the database if necessary
• Participating in weekly team meetings: providing oral reports on OKRs
• Creating and editing articles for external and internal documentation