Position: Business analyst
Category: Business Analyst
English level: fluent
Years of experience: 2

Took a part at processes automatization project for Contact Center of the largest bank in Ukraine - JSC "Oschadbank". Implemented integration with the ABS, audio files control, IVR tree, queue algorithm based on the priority of the incoming and outgoing tasks, registration and processing of incoming calls (telephone, e-mail, with the bank's website), an outgoing activities (phone, e-mail, sms), provided the opportunity to do call back (Call back), call recording, convenient knowledge base management functionality timetable operators and supervisors with the skill-employee groups
Worked at client side at one of the the biggest MS Dynamics CRM project in Eastern Europe: 1300 call-center agents, 6500 bank branches - from 1 to 9 CRM users in each branch.
Fluent English
Sales experience
Good analytical skills, requirements gathering
Financial modelling
Strong financial background (worked in finance)
Excellent communication and presentation skills
Looking for an opportunity to join great, result oriented, young team