Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 3


Customer Support SpecialistCustomer Support Specialist
Intent Solutions Group

-Experienced using various databases
-Adept with Microsoft Office and Google Applications
-Understood each client`s unique needs, and provided solutions specific to their interests and restrictions
-Provided basic technical support on a wide range of company products, resolving issues at a 90% rate
-Maintained a high level of customer satisfaction through effective verbal skills

Customer Support Specialist
Surprise.com

- Managing Jira tickets (including incidents/bug reports)
- Communication with customers via Intercom, Zoom and Gmail
- Ordering and tracking prizes
- Cooperation with the development/QA team