Position: Customer Service Representative
Category: Support
English level: fluent
Years of experience: 5

five years of consistent customer support for native speakers
Skills and Achievements

Reasonable and consistent, I have experience in managing English native speakers (customers, clients and counterparts) by providing a friendly support and guidance. I prefer non-flexible or flexible working hours schedule in the afternoon and at night in a freelance group or a company that provides remote working positions.

Restrained, discreet, smart. I play the guitar and the piano. Like photography. Cat lover. 

Work Experience

Shipping department specialist
December 2019 — April 2020
Best Shop USA

Customer support activities, experience in providing broad informational support to the executives by drawing up reports, supervising the work of the accountable staff 

Officiating Representative
January 2014 — September 2018
Calypso Freelance Group (Business Services - other)

provided customer support activities for the native speakers in USA and Canada via VoIP, emails and ticket systems
supervised customers' orders, tasks and inquiries, which included negotiating and problem solving
worked with the major american vendors in logistics (Fedex, UPS, USPS, OnTrac)
provided editing and writing activity in English 




Summary of basic skills:

English writing and speaking
Russian writing and speaking
customer service (English)
strong experience in negotiating (English)
e-mails ( roundcube, gmail, Thunderbird), messengers (jabber, telegram, bitrix24, Slack), VoIP ( MicroSIP, Xlite, Skype )
translation work
voice over act
audio editing (Adobe Audition, Cakewalk Sonar, Amplitube etc)
I hate copy-paste job. If you need a Swiss knife worker, that;s not me. I prefer to talk or write without any scripts. I think that brings more trust and results when working with people.