Position: Trainee/Junior QA Manual
Category: QA
English level: upper
Years of experience: 0

I would like to change my current position to the Manual QA Engineer. As for now, I have finished the QC/QA courses at Logos IT academy that is why I have basic knowledge of SDLC and STLC, Agile methodologies, testing types and techniques, API testing. 
What is more, I have experience in creating Bug reports, Test cases, Checklists, Traceability matrix, using Test design techniques, and working with Jira, Mantis, Zephyr, and Confluence tools.
Position: Customer Service Specialist and supervisor
• Processing 50+ chats and tickets daily, with goals including selling services, managing customer accounts, responding to service queries
• Troubleshooting and resolving issues related to DNS system, hosting and DNS configurations
• Assistance in the selection, installation, and configuration of the products and services of the company
• Consulting with customers to evaluate needs and determine best options
• Solving of arising problems in time and in accordance with the interest of the client
• Helping junior specialists to upgrade, checking their progress and giving feedback about their performance
I’m not interested in Customer Support service.