Position: Team Lead / Reputation manager / PR
Category: Marketing
English level: fluent
Years of experience: 4

- I am consistently driven by success, as I am accustomed to focusing simultaneously on product excellence, customer needs, and business objectives. I have a clear focus on assigned tasks.

- I possess extensive experience working with clients from diverse backgrounds, having served as a Support Representative, Account Manager, and Customer Success Manager.

- I have substantial expertise in team management, acquired through my roles as an Account Manager and Moderation Lead.
- I am skilled in building teams and establishing efficient workflows from scratch.

- I have significant experience conducting interviews and recruiting personnel, having conducted over 150 interviews.
I possess the ability to professionally monitor and enhance the reputation of your product.

- I have considerable experience working with CRM systems and configuring them, particularly Freshdesk and Zendesk.
- I am accustomed to B2B communications and engaging with stakeholders and C-level executives.

- I have an advanced level of written English proficiency and an upper-intermediate level of spoken English.
During my tenure in the B2C sector, spanning three years, I consistently strived for excellence, diligently ensuring the delivery of unparalleled quality outcomes. Operating under demanding circumstances, I adeptly handled even the most challenging clientele associated with the products I represented.

In addition, I have garnered extensive expertise in the realm of online moderation and reputation management for specific products. My proficiency in upholding exemplary brand reputation is exemplified through my track record on esteemed platforms such as Sitejabber, Trustpilot, Reviews.io, Hellopeter, and others of similar stature.

Furthermore, I have amassed over seven months of experience in the intricate field of social media moderation and reputation management, expertly navigating platforms such as Facebook, Instagram, TikTok, Medium, Reddit, and Twitter.

Progressing through various roles, my professional trajectory showcases my management acumen and ability to inspire success. Commencing as a Customer Support Representative in September 2019, I swiftly advanced to the position of Account Manager in February 2021, where I leveraged my leadership capabilities to foster productive client relationships. In March 2022, I assumed the role of a Customer Success Specialist, ensuring optimal customer satisfaction and surpassing expectations. Currently, as the Review & SMM Moderation Team Lead since December 2022, I continue to drive excellence and spearhead initiatives that uphold the highest standards.

Currently, I'm also combining my Moderation Lead's position with the role of Reputation Manager.
Presently, I am actively seeking a Team Lead position, preferably within the domains of support, moderation, customer success, PR, or any other compelling role. I possess extensive experience and expertise in the field of online moderation and brand/product reputation management, making me an ideal fit for such a role.

Primarily, I prioritize opportunities that offer complete remote work arrangements. However, given my current location in Kyiv, I am open to considering hybrid remote options as well.