Position: L2 Tech Support looking to retrain to DevOps/SRE
Category: DevOps
English level: intermediate
Years of experience: 0

5 years at a web hosting company
cPanel/WHM certifications
Currently, I hold the position of Shift Lead Level 2 Support at a web hosting company. In this role, I work extensively with various technologies such as Apache/LiteSpeed, MySQL, cPanel/WHM, Dovecot, Exim, DNS, CSF, ModSecurity, Imunify, etc.

A significant part of my job involves providing technical support to customers, addressing any queries or concerns they may have regarding the aforementioned systems. I assist customers with troubleshooting mail, DNS-related, and content management system (CMS) issues, including popular platforms like WordPress, Drupal, Joomla, and Laravel, etc.. I strive to deliver prompt and effective solutions to ensure customer satisfaction.

Also, I have experience in server monitoring tools such as Nagios and Zabbix. As a Level 2 support professional, I tackle the most complex and unusual customer requests, utilizing my technical expertise to resolve intricate challenges. Additionally, as a Shift Lead, I hold the responsibility for overseeing the entire shift, promptly addressing any critical incidents that may arise. I actively support and collaborate with my team members, assisting them with their tasks, tickets, and day-to-day work.
I would like to retrain to DevOps/SRE. Salary can be discussed at interview