Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 10


-Identifying cases and assigning them to the proper team/developers
that is enabled to work and solve them.
-Following on tasks /cases and push to be resolved on time.
-Following on tasks that need feedback from another person than the
engineer that is working on them.
-Collaborating and working as a team with a p
-Great skill of customer communication
-Lead meetings, and clearly communicate minutes and decisions back
to respective teams
-Assist customer support teams by developing and implementing
training and communication
-Balance business needs versus technical decisions and constraints
-Identifying gaps in the support process and amending it accordi
-Closely work with the clients to know their workflow so that it would be easy to identify areas where
they need support
-Closely work with the clients to know their workflow so that it would make it easy for me to analyze
their business gap
-Proactively find ways to make clients business successful.
-Follow up with clients frequently with their daily challenges
-Check up clients status and success using our product
-Proactively look for better scenarios to let clients achieve their goals using different tech products
-Help out clients as close friends in any area they need the help
-Collaborate with product development and sales teams to identify areas of improvement
-Share the clients complaints or improvement areas with my teams so that we are all on the same page
regarding helping them
-Effectively escalated client needs in the product team and got them to focus on client issues.
-Balancing in clients and internal teams for the success of both customers and my organization
-Understand clients requests and cases and address them to the proper team members to resolve them
and also follow up until they are done and ready for customers
-Arrange and facilitate meetings with clients on a weekly basis to follow their success
-Facilitate training for customers on new features and their uses so that they get value out of them
-Provide technical and product support to customers
-Prepared a survey on the customer of the value gets out of our products and analyzed areas to
improve from both customer and our side
-Demonstration/ Presentation
-Preparing and following up on contracts
-Manage and following up clients payments
-Participating in software quality assurance(testing)
-Participating in feature prioritization
-Participate in backlog grooming
-Participate in retrospectives
-Writing Specifications for features