Position: Customer support representative
Category: Support
English level: fluent
Years of experience: 4


GetProspect, customer support agent. June 2020– until now
Duties: offering customer support via emails and handling calls from English-speaking clients, providing demos of the product, handling credit card disputes, billing issues. Conducting competitor analysis.

Wix.com, customer support agent. April 2018– May 2020
Duties: offering customer support via emails and handeling calls from English-speaking clients. 

Unit A0515 of the Ministry of Defense of Ukraine, aid-de-camp to department director, March 2016 — April 2018

Duties: being the interpreter during high command’s meetings with international partners (English-Ukrainian and vice versa); translating international documents; conducting official correspondence;  the translation and editing of NATO instruction manuals; linguistic support at seminars, conferences and training courses with international partners; assistance in recruiting personnel for the Military Intelligence Directorate; logistics and paperwork support for the Department director’s office; etc.

22 Separate Guard brigade of the National Guard of Ukraine, deputy platoon commander, 
September 2013 — March 2016 
	
Duties: English and Ukrainian paperwork; conducting official correspondence with Heads of Diplomatic missions; organizing and conducting surveillance of diplomatic residences and buildings, etc.
27 Separate brigade of the National Guard of Ukraine, deputy platoon commander of special prisoner convoy platoon, May 2012 — August 2013 

 Duties:  paperwork support for fugitive extradition from Ukraine and into Ukraine; prisoner convoying from jail to courtrooms and prisons.