Position: Customer Success Manager / Account Manager / Client Partner
Category: Sales
English level: fluent
Years of experience: 8

• 60+ successful deals closed

• obtained the biggest project in the company’s history with a 1,5 million $ budget

• built an efficient sales department (3 sales managers, 1 lead generator) with detailed processes arrangement (communication culture and rules, pipeline, time and risk management, etc.)

• increased the company’s revenue by 5 times

• developed an outbound lead generation strategy (clients and markets prioritization, sales funnel, email chains and negotiation tactics, etc.)

• explored and increased international business with clients from the US, west, north, and central European markets (international deals share increased up to 70%)

• supported and developed successfully 10+ international business accounts simultaneously

• attracted, negotiated, and launched business with “Viettel” company - national Tier1 telecom operator of Vietnam (50k employees, 1 billion$ revenue)

• configured and performed detailed onboarding and training process for sales and account managers from scratch;
wrote a book about telecom business and  telecom billing software for internal company use

• launched systematized internal product management process for 
internal billing software improvement. Result: +5% of revenue for 1 year.
Hello!
I'm working in IT management for already 8 years. During this time I took different positions and roles, such as
• Head of Sales
• Head of Customer Success
• Key account manager
• International Business Development manager
• Technical Consultant

I've got profound theoretical and practical experience in:
• B2B and B2C sales
• client’s needs analysis
• client’s business research
• different levels of negotiations and sales processes
• efficient, trustful, and friendly communication building 
• the client onboarding and further account support
• legal and commercial paperwork
• project flow tracking
• risk management 
• client's success facilitation
• conflicts resolution
• product/service delivery and presentation
• CRM processing and analysis
IT customer success, commercial delivery, and account management are those directions that I’m excited to move on, put into practice my expertise, and improve my skills. 

I would like to move forward with an interesting, solid company that has strong corporate culture and a clear vision for the future.
Considering both product and service companies.