Position: Service Manager
Category: Project Manager
English level: intermediate
Years of experience: 2

Establishment Request fulfilment procedure for services and products according to the ITIL practices.
For more than 2 years, I have been holding the position of request fulfillment coordinator, my responsibilities include coordinating with stakeholders the process of processing requests through the ITMS system, setting up a quick and efficient solution to user issues, setting up access management flow for control and security.