Position: Team Lead of Customer Support
Category: Support
English level: intermediate
Years of experience: 3


I have strong experience (more than 3 years) as the Customer Support Team Leader in different IT companies. 

А little bit about my achievements and daily tasks:  
 
Implementation of the new communication system with the clients, SLA and KPI

Productive cooperation with development, QA and analytics departments.

Analyzed and then effectively strategized in regard to business goals, deadlines, schedules, budgets, needed resources, and team member coordination.