Position: Support manager
Category: Support
English level: intermediate
Years of experience: 1


Work with user requests (incoming calls, e-mails, online chat, skype)
The analysis of the received appeals, revealing of problems, search of possible variants of decisions.
Maintenance of the user from the moment of treatment until the moment of resolving his question.
Interaction with partners and other divisions of the company with the purpose of resolving the issue of the user.
Analysis of the dynamics of incoming payments to achieve the best technical shortcomings in the operation of the system.
Processing and execution of payments, financial monitoring of transactions.