Position: Trainee QA tester
Category: QA
English level: intermediate
Years of experience: 0

I’m not hesitant to use new programs and devices because of my natural curiosity and passion for learning new.Huge experience as a Brand Manager in the warranty department of service center developed my multitasking skill. 
There were an interruption in my career for 3 years of maternity leave, during wich I made my skill even stronger.I had time and possibility to improved my EQ and managed to understand that I'd like to change my job direction. 
From the beginning of cell phone era I was very interested in the technology and networks. My first experience of problem solving and searching for the bugs happened to me during my first mms and network set up:) Yeah, it was long time ago, but this character feature is always with me. So, I'd like to make an attempt to turn my hobby into the job.
I haven't got any experience in the QA, but I've passed a course on Prometheus "Basics of software testing" and made sure that I'll manage to become a QA tester.
Service center(laptop and cellphone)
2013 - present
Brand Manager in the warranty department of service center
 •	warranty issue confirmation
•	case arrangement in CRM
•	compensation requests confirmation
•	working with technical documentation and instructions
•	checking matching issues of warranty cases with technical database or technical emails to ensure the most accurate warranty support
•	taking part in issuing instructions for mangers and engineers to be used in warranty department
•	supporting trainees during their probationary period
•	monthly reports 

2009 — 2012
«Telesystems of Ukraine"
Expert/senior expert  in the customer service center:
•	consulting actual clients concerning their bills, active tariffs and services
•       3g modem software installation on user's pc(Windows, Mac OS)
•	equipment and service sales
•	deal with “1S”, billing programs and cash register
•	conducting an inventory
•	adjustment of charges calculation
•	performing the duties of the chief during his vacation