Position: Customer Support
Category: Support
English level: fluent
Years of experience: 2.5

INTERNATIONAL EXPERIENCES
Work&Travel (06/2017 - 09/2017)
Was an exchange student in the US in Avalon, New Jersey.

Volunteer Manager (03/2019 - 02/2020)
Was a part of a Belgian Youth Organization which brought international volunteers together in order to help local communities. Did offline events for the organization and led camps for international volunteers. Was a "bridge" between them, local communities, and the organization
Customer Support Representative
Einstein Support
11/2017 - 06/2018
-Was in charge of 5 e-commerce shops based on Shopify. All of them were for an English-speaking audience.
-Responsible for live chats, e-mails, and phone calls from customers.
-Took care of the documentation for each of the shops.

Customer Support Representative
Raise.Band
03/2021 - 08/2021, Product IT company
-Made sure that customers' needs are met through chats, e-mails, and calls.
-Provided new feature ideas for the product, and for the CS experience.
-Built strong personal relations with customers in order to increase customer satisfaction.

Community Manager
Freelance
08/2021 - Present
-Managed English-speaking web3 communities on various platforms like Discord, Twitter, DeSo, etc.
-Grew communities from and was in constant communication with the customers to bring new ideas and features into the product.
-Answered questions and helped with problems regarding our products.
-Constant communication with investors and interested parties in order to raise funding and raise awareness of the product.
-Raised a Market Cap of over 20k together with a team of developers and managers for our Discord/Telegram-based product.

Project Manager
Render Vision
08/2022 - 08/2023
- Finished over 100 successful 3D rendering projects for clients from around the globe.
- Guided a talented team to create stunning visuals, always meeting tight deadlines and staying within budget.
- Built lasting connections with clients, being their go-to partner throughout the entire project journey.