Position: Team Lead / Head of Customer Support/ Sales Manager
Category: Support
English level: fluent
Years of experience: 4


Please find below a brief overview of my responsibilities and daily tasks I was doing every day.
Responsibilities of a Shift Manger and a Deputy Head include decision-making, coaching, mentoring, developing the team’s skills, and managing conflict.  
Responsible for overseeing all activities within a team. To coach Customer Support Managers , Shift Managers, Account Managers, along with Brand Managers on achieving goals and developing necessary skills that get results. Coaching involves developing team members’ performance, offering feedback, and demonstrating the desired skills and expected work ethic. 
Responsible for deciding how to approach tasks and develop a plan to accomplish them. The responsibility to identify the team’s strengths and weaknesses. By determining which team member excels at which task, I can delegate the required tasks to the appropriate person. It’s also helpful to determine areas of opportunity and the appropriate steps to improve on them.
Responsible for distributing information to team members and departments, tracking the work atmosphere between deps. Because teams are made up of different personalities, work traits, and motivations, conflict can sometimes occur. Preventing conflict where possible and resolving it when it does arise. By setting ground rules and clearly assigning tasks, to prevent many sources of conflict. If a conflict is noticed, it is best to resolve it before it escalates. 
Responsible for keeping track of and structuring various tasks with all managers. The integrity is not only more likely to be trusted by team members but also will often be respected and appreciated by the team. To implement a confident work ethic. Team members often mimic the work ethic of the team leader. Displaying confidence in the task and the team itself helps me to instill confidence in team members. 
Responsible for determining the goals that members will work toward. In order to measure team success, it’s important to identify what success means ( e.g. Bonus system ). Setting clear team goals and evaluating progress along the way allows to work collaboratively.