Position: Customer Service Support
Category: Marketing
English level: fluent
Years of experience: 3

Diploma from ETHIOPIAN AIRLINES AVIATION ACADEMY in Ticket Office & Airport Operation - Won the first prize from the class of SOM 123
Certificate of Completion in Star Alliance Online Training
Certificate of Completion in ACE(Achieving Competitive Excellence) Online Training
Certificate of GDPR and IT Cyber Security
I have been working as a Customer service agent in a Global Call Center for more than 3 years. Throughout this time I have developed impeccable phone manners and an ability to politely deal with disgruntled customers. I am accustomed to working on multiple projects simultaneously, especially during the pandemic of Covid 19 which we have to deal with customers in chaotic circumstances. Even during this time, I worked extra days with high motivation and multitasked while effectively managing and prioritizing to accomplish objectives. Working under pressure helped me develop good problem-solving skills and in return used it to address customer complaints or issues in a professional manner and assist them in coming to a resolution. In connection to this, I can confidently say I can satisfy even the most unhappy client.
Good working conditions with a friendly environment and challenging projects.