Position: Affiliate manager
Category: Marketing
English level: upper
Years of experience: 0.5


Affiliate Manager
June 2023 - present
*Monitored affiliate activities, including lead generation, sales, and traffic performance.
*Acted as the main point of contact for affiliate partners, addressing inquiries and resolving any issues promptly.
*Conducted market research and competitor analysis to identify potential opportunities.
*S2S integration
Gambling/Pdl

Quality Control Manager 
September 2021 - June 2023
*Created and maintained a KPI model to track performance.
*Analyzed customer interactions and trends to identify areas for improvement and implemented training programs to enhance team performance
*Developed and documented standard operating procedures to ensure consistent and efficient handling of customer inquiries and complaints.
*Monitored a team of 15 people, conducted regular performance evaluations, and provided constructive feedback to drive individual and team growth.
Gambling/betting

Customer Support Specialist 
November 2019 - September 2021
*Collaborated with cross-functional teams to address customer escalations and resolve complex issues, fraud prevention and risk management.
*Assisted customers with product and service inquiries and provided step-by-step guidance and support.
*Assisted customers in completing KYC documentation and guided them through the verification process.
*Participated in resolving cases related to the analysis of in-game events.