Position: CRM Manager
Category: Marketing
English level: fluent
Years of experience: 3

– Self-organized
– Creative
– Successful in remote work
– I can type blindly)
– Knowledge of data analysis tools (Excel, Google Sheets)
– Basic understanding of values regarding casino games, gambling
product trends, cryptoMarket, betting etc.;
– I have skills in copywriting
(Examples of my texts, I can send you in my CV, or just link in DM's)
– CRM System Administration
– Creation new Users, roles and accesses in CRM System
– Working with CRM in collaboration with the development team to generate hypotheses, prioritize tasks and functionality of the System
– Manage the client database, segment and maintain its relevance;
– Analysis of user profiles and their behavior in order to assign relevant manager for successful working process;
– Active participation in the work of the Retention department
– Generate and test hypotheses to improve retention metrics
– working closely with colleagues from Support and Retention to make Promo's relevant and successful for every Client
– Development of bonus mechanics and loyalty programs;
– introducing new ideas and improving the way the Brand operates.
– Tracking and reporting of overall performance