Position: Product manager
Category: Product Manager
English level: fluent
Years of experience: 5


Product Manager
May 2023 - present

Technical Account Management Team Lead,
Jul 2021 — May 2023
• Establishing successful business relationships with b2b clients (on-boarding, daily communication via email/calls, troubleshooting, integration support);
• Issuing tickets in JIRA; product features and custom development description via direct communication with the tech team;
• Tracking partners' performance metrics, preparing analysis and optimization reports;
• Preparing tech and business documentation for the product's Knowledge base;
• Monitoring the financial duties of the clients;

Customer Support Department Analyst,
May 2018 — Jun 2021
• Managing team of 10-15 staff members;
• Establishing and calculating operational KPI;
• Preparing monthly qualitative and quantitative reports (using Google Sheets, Excel, and Google Data Studio);
• Monitoring and analyzing new clients' activity;
• Checking clients' issues with existing projects.

Customer Service Assistant (Full-time)
Jan 2020 – Mar 2020

Internship:
Cedar Fair Entertainment Company
Food And Beverage Assistant
May 2017 - Sep 2017