Position: Technical Support Manager
Category: Support
English level: fluent
Years of experience: 10

Awards Received

Most requested technical support person 2023 

TED talk award winner 2023 

Most Outstanding CSAT score 2021 (Campaigner)

AVP 5 year anniversary facilitator award (Alternative to Violence Project)
Technical Support Engineer 
Fab 2022 ongoing Fieldbee (Efarmer), Netherlands
- managing hardware and software support process within the company;
- providing high-end support to end-user;
- updating and creating training materials and conducting product demonstrations to business;
- onboarding new team members;
IT Technical Support Specialist Tier 1-2 
May 2020 Jan 2022 J2 Campaigner, Canada
- Conduct day-to-day technical support to customers and other departments;
- QA software testing and bug-reporting:
Assisting with new team members training and onboarding. 

Customer Care Manager
January 2017 - March 2020 AR Medical, US
- Led the team to achieve short-terms and long-term goals (KPI improvement);
- Managed database update and data verification; 
- Provided training and support to new staff and patience.
Interested in 100% remote
Technical interview comes first. Will be discussing mutual opportunity for cooperation only with technical interviewer or Team Lead. I'm sure you will get a chance to check my soft skills in the process or right after :)