Position: Chief Operating Officer, Head of Operations
Category: Other
English level: upper
Years of experience: 5

KEY RESULTS:
• As the first employee in the company, I set up processes from scratch and managed a consulting company with 90 people (Ukraine, branch in Kazakhstan). As COO (acting Head of Sales), increased monthly sales revenue by six times (from $18k to $110k).
• Launched four educational products. ROI up to 172%.
• As a Business Consultant, designed 73 business processes which increased companies' profit by more than $400k.
• Implemented/customized 19 CRM systems which helped to avoid losses of hundreds of thousands of dollars.
As a COO, I can provide expertise in building business processes from scratch and automating them in the Education domain, as well as design, automation, and optimization processes, boosting organizational resilience, harmonious change management in companies in 10+ areas (tech, consulting, services, production, non-profit, etc) and leading the team to a common goal.
For the last two years have been working with IT companies, helping to improve the company's processes and the processes of sales departments in Enterprise B2B sales.

Business problem solver. Product-minded.
- 8 years in organizational development, companies transformation
- 9 years in sales, CRM automation
- 1+ year working with tech companies

- Implemented solutions for revenue growth (new products and projects, CRM, automation, funnels, strategy, prices, analytics, business processes, KPIs, etc.).
- Hired team members and caring them onboarding and development.
- Created an onboarding program for B2B Sales Department in the tech company (business models, briefs, sales pipelines, dealing with objections, closing strategies, CRM, and others).
- Settled price setting process for hardware, software solutions, and additional services with EBITDA check for every project before offering (Enterprise B2B Sales). Prepared price packages for 10+ offers.