Position: Support team lead
Category: Project Manager
English level: upper
Years of experience: 2.5

team Lead PM of support department (4 subordinates, monthly service base 30-50 projects)
increase in profit X4 (4 months)
organization and holding of the event for 4000+ persons (Art-zavod “Mehanika”, Kharkiv, Ukraine);
Cooperation with brands: Nestle, Grand Hayatt, Marriott, Honda, Jagermeister (Sula fest), Mukesh Ambani.
During my work, I am engaged in the development and support of CMS-based websites: Magento 1.9+ (2.3). Wordpress. As team Lead Support Department I control work 4 junior pm. At the end of 2021, our team showed an increase in profitability of 47%.
My main tasks can be attributed to:
- planning and organization (short-term and long-term collaborations)
- task management
- budgeting (minimization of net expenses)
- price control and other factors.
Today I prefer conducting foreign projects. First of all, I’m interested in the food companies. I think that classic “support” has its shelf life in the eyes of PM (the option of such cooperation is not the main one, but can be discussed separately)