Position: Customer Experience Project Manager
Category: Marketing
English level: intermediate
Years of experience: 11

•	Managed strategic VIP clients such as: Inditex Group, Kärcher, Intel, adidas, Crocs, Xiaomi, Ford, MTS
•	Received over 15 referrals from current clients due to high satisfaction of service strategy for business development
•	Implemented more than 10 new projects from scratch in the following areas: CJM/EJM, NPS, CSI, UA/UX,
Service Design, educational workshops
•	Orchestrated the full-cycle development of 5 new custom products for Online, Off-line, and HR
•	Doubled the telecom project marginality after the internal Service design
•	Developed an approach and implemented Bitrix24 automation to track and analyze the sales funnel
•	Implemented a full 100% automation of controller checks process in Microsoft Dynamics CRM
•	Developed and implemented a non-material motivation for employees: "Controller recommends"
Hi there!
I'm from Kyiv.

For the past 8 years I have worked in the customer service industry, on projects to evaluate and improve customer experience - both internally and externally. 
I can admit the following key skills: Development and implementation of products|projects from zero, Project management, Communications and sales, CX, UX research, design thinking, Mentoring, moderation.
You can find more details on my latest experience, achievements and additional information in my CV, and also, I will be happy to talk about them in more detail at the meeting.
Wish you all the best!
It is important for me to work on driving projects, together with comfortable and inspired team and create something truly valuable.

For the last 2 years, I have been actively expanding my professional experience and skills and going through a number of related and additional training -  such as product and people management, and project management in IT. And I really want to apply all these knowledges on interesting projects.

And believe we can find each other!