Position: Junior Product Manager
Category: Product Manager
English level: fluent
Years of experience: 3

- While developing and running B2C service as a product manager in a short time managed to increase upsales up to 17% and improved my personal score of conversion rate in chats in 12%;

-  Provided a successful onboarding and played a role as a Key B2B Success manager for the 2 largest post-IPO IT technology companies in the world for more than 1 year;

-  Analyzed Customer Journey, drove improvements and managed the end-to-end B2B customer ordering process. As a result, managed to increase an AOV (average order value) per customer in 1,3 times from one billing period to another (for 5 customers);

- Suggested, validated and ran development and implementation of multiple tiny and middle-size improvements along the customer journey and sales funnel. As a result, managed to increase monthly income up to 15% in a B2B segment within half a year. (e.g. changing CTA, adding follow up emails, changes to the mail chain, changes to the registration, changes to onboarding emails and screens sequence, etc)
Customer Success/Customer Experience Manager — Translate LLC (translate.com)
USA/Ukraine — March 2021 - Present
 -  Discovered upsell opportunities, negotiated renewals, and uncovered growth.
 - Managed and sustained client relationships to maximize CX and
minimize churn.
-  Run deep customer interviews (B2B/ B2C).
 - Collected and analyzed feedback.
 After reviewing customer complaints and concerns suggested a list of improvements to the customer journey. 
- Wrote down requirements, controlled development process, run post-assessment analysis.
-  Helped business clients in taking full advantage of the company’s
products.

Partnership Project Manager — Translate LLC (translate.com)
USA/Ukraine — Jan 2020 - March 2021
 - Managed 3 streams simultaneously : (1) Investigated issues and required changes to the existing integrations based on B2B customers feedback (2) Promoted opportunities for further partnership extension; (3) Drove high customer Satisfaction & kept 24h response level based on SLA;
-  Ran deep customer interviews and NPS to identify and prioritise key problems/requirements;
-  Collected feedback into requirements for further validation with the team and customer validation;
 - Established a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products;
-  Investigated and solved customers' problems, which may be complex or long-standing problems; Maintained a customer database, monitoring the incoming orders;
Sub-contractors: (1) Assisted to the marketing team to run ads campaigns to acquire new translators; (2) Managed payouts to sub-contractors.