Position: BA/PM
Category: Business Analyst
English level: intermediate
Years of experience: 1

Developed and implemented testing processes at JustProtect, resulting in the successful creation of 2 new modules and 10+ new functions.
Managed relationships with 300+ clients at Robota.ua, consistently exceeding sales targets by 100%.
Successfully led and managed 4 simultaneous projects in different phases within the Perfectum CRM+ERP system.
JustProtect (07.2022 - 05.2023)
SaaS Platform for Streamlining Internal and 3rd Party Assessments

Business Analyst / QA Specialist
• Collaborated with Product Manager on user stories and use cases, streamlining product requirements communication
• Assisted in writing developer tasks and reviewed technical design documents, enhancing software development quality
• Developed and maintained test documentation (checklists, test cases, test suites, test plans)
• Conducted manual testing (confirmation, smoke, regression, system, E2E) to identify and report defects
• Automated part of test cases using Test Sigma
• Authored user guides for clients and supported onboarding of new employees, fostering knowledge sharing

Robota.ua (02/2020 - 06/2022)
Account Manager
• Managed relationships with over 300 clients, consistently exceeding sales plan by 100%
• Conducted website usage training and provided technical support by liaising with specialized departments
• Participated in developers' online meetings regarding new feature implementation
• Educated team members on the benefits of newly implemented features for clients

Perfectum CRM+ERP (02/2019 - 11/2019)
Development and Implementation of CRM and ERP Systems for Companies

Project Manager / Business Analyst
• Successfully led and managed 4 simultaneous projects, collecting and documenting client requirements
• Developed BPMN diagrams to represent current and improved business processes
• Crafted user stories and functional requirements for CRM customization to meet client needs
• Contributed to project estimation, work plan creation, and calendar planning
• Provided guidance to developers on functionality customization based on client requirements
• Conducted testing of improved functionality and presented completed CRM projects to clients
• Created video training materials for individual CRM clients and provided ongoing support for implemented projects