Position: Billing Manager / Account Manager
Category: Other
English level: fluent
Years of experience: 6

- maintaining almost zero chargebacks in the project;
- building fraud/risk teams from the start; 
- working in a start-up, was covering support, risk, operations, business analysis, product marketing and project manager's duties.
Oct 2016 - Feb 2017 
Customer Support/Sales representative: 
- answering chats and phone calls, communicating with English-speaking clients; 
- helping to place orders, converting leads into sales; 
- solving issues with the clients' accounts; 
- following up clients' orders; 
- handling clients' complaints. 

Feb 2017 - Oct 2017
Senior Support/Sales representative:
- handling clients' complaints; 
- solving complicated issues; 
- providing suggestions on the processes' optimization and automatization; 
- dealing with risk clients; 
- determining the cause of the problem, selecting and explaining the best solution to solve the issue, following up to ensure resolution. 

Oct 2017 - Oct 2020
Billing Team TL
- supervising and managing billing processes (refunds, chargebacks, payment passability, fraud ratio);
- designing and managing payment verification, dispute resolution, and anti-fraud procedures;
- developing strategies for the decrease in financial losses;
- registering and integrating new payment solutions on the platform; 
- developing the Team's KPI system and controlling its fulfillment.

Oct 2020 - now 
Operational Risk Manager
- managing risk operations of the company, 
- building the team of risk managers and supervising them; 
- transaction monitoring, fraud prevention, disputes handling; 
- managing the scrum team; 
- task preparation with developers and prioritisation with stakeholders;
- conducting analysis of the bugs;
- business development and customer success duties.
Interested in working in a product company and being able to bring about changes in the product.