Position: Technical Writer
Category: Technical Writing
English level: fluent
Years of experience: 1.5


GlobalLogic Nov 2021 - July 2023
Technical Writer

- Preparing, editing, and proofreading user guides
- Creating, editing, and proofreading PPTs
- Creating and editing internal documentation such as test protocols, traceability and verification reports
- Preparing and organizing documentation deliverables 
- Coordinating documentation release process activities 

WeAreClario 2019 - 2021
Technical Customer Support Representative

- Providing customers with technical support via remote connection services (LogMeIn, Team Viewer, and Rescue Lens)
- Assisting customers on incoming and outgoing calls, chatting
- Analyzing, diagnosing, and defining the strategy of resolving customer’s issue 
- Performing troubleshoot of Windows system itself (system tools, system updates, etc.), network and various devices (printers, routers, sewing machines, controllers, etc.)
- Working with CRM (Salesforce)
Competitive salary ≈ 1300$ (depends on the responsibilities) 
Remote mode and flexible schedule