Position: Trainee, Junior Manual QA
Category: QA
English level: fluent
Years of experience: 0

I strive at perfection and put the quality at the first place. I believe that people who do their job well get great rewards.
2020 - current - customer support representative at trading platform. Responsibilities: resolving product and service-related issues, providing official e-mail communication, closely communicating with technical/escalation teams to resolve clients’ queries

2015 - 2020 - worked as a customer support representative in academic writing sphere and as a customer support/team lead in US logistics sphere.

Certifications: 

Passed QA Test Lab cource
Passed theoretical EPAM QA course program (1 month)

Skills: 
Soft skills: time management, problem-solving, leadership, communication, attention to details.

Hard skills: Jira, Mantis, TeslLink, bug reporting, test case creation, checklist creation/check.

I've been working for a while as a customer support representative for clients in US (selling texts; logistics sphere; trading platform)

I'm currently looking for a position of manual QA engineer as it is a rapidly developing area in which I believe I can succeed. 

After the QA test lab certification, I realized how interesting it is to check the website/app/platform for a bug.

Given practical experience in bug reporting I'm looking for a new chance for me to contribute in this sphere.  

I'm learning fast, like to discover new things, passing various courses and exploring new projects.
I believe I won't be the best candidate for PC game testing just because I do not usually play desktop games often. Other than that I am open to any other offer :)