Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 3

I am a courteous, polite and well-spoken specialist who is highly efficient and has excellent organizational skills. Possessing a good team spirit, deadline oriented and having a passion for providing the highest standards of service to clients. A quick learner who can absorb new ideas, communicate clearly and effectively as well as find suitable solutions to meet the needs of customers. I possess a great desire to increase my work experience & develop my abilities.
M2E Pro (2 years) Sep 2020- Sep 2022
Customer Support Manager

Responsibilities:
Communicating with clients via the ticketing system (Freshdesk), processing their requests by investigating the Magento system along with installed M2E Pro extension, analyzing and reproducing the issues. Helping with M2E Pro configuration, performing extension upgrades via the terminal. Investigating the Channel (eBay, Amazon, Walmart) API requests and responses to tackle the errors/issues.
Also responsible for the Billing Department (subscriptions, payments, customer accounts), resolving customer complaints/queries related to M2E Pro service.
Creating ideas for extension improvement referring to API developers docs and extension possibilities.

Namecheap Inc. (8 months) 2017-2018
Customer Service Representative
Provided professional technical support to clients from all over the world via live chats and tickets in English.

Responsibilities:
- Registration of domain names and websites.
- Providing web-hosting for placing websites.
- SSL-certificates installation.
- Selling hosting product and providing all the necessary pre-sales information for
customers.
- Fixing registered websites.

As for other spheres, I also worked in 5* hotels for ~3 years at the positions of Front Desk Agent(1,8y.) and Sales/Events Coordinator (1,3y.).
No night shifts