Position: QA Engineer
Category: QA
English level: fluent
Years of experience: 1


QA Analyst, Netcrcaker:
DEC 2021 - CURRENT
Writing Test Cases, check lists
Bug analysis and providing feedback to Dev team
Logs analysis
Testing API
Workaround application
Data fixes creation
Manual functional, Sanity and GUI web-application testing
Creating task descriptions, reporting bugs to Dev team in
Jira

L2 Analyst, Group Manager Netcrcaker
JAN 2021 - DEC 2021
Analyzing technical problems via tickets
Developing Incident management Process
Manage Hot/Data Fixes preparation and applying
Team work planning, resource planning, velocity
calculation
Report preparation
Working closely with dev team regarding investigate,
escalate and prioritize issues.
Communication with Customer on a regular basis
(meetings, emails, chats, reports)

Team Lead, Brainstack_,Billing Manager, Brainstack_
JUN 2017 - APR 2019 - NOV 2020
Team management consisting of ten people: time shifts
preparation, one-on-ones
Cooperation with the Head of Customer Care Department
KPI development and implementation
Customer assistance with the billing questions via ticket
system.
Processing of the reimbursements, Chargebacks disputing
Managing billing trainings for Customer Care department
Searching and integration of the new PSP

Customer Care Representative, Brainstack_
SEP 2015 - JUN 2017
Interaction with customers, advising on the order
procedure, assisting with online purchases
Resolving technical issues and assisting customers with the
product related questions over the phone, live chats and
via ticket system
Bug reporting