Position: Project Manager, Customer Support
Category: Project Manager
English level: fluent
Years of experience: 3

Senior Portfolio Award – Made Dean's List for three consecutive years and led study seminars for PowerPoint classes
Recognized as one of the top 5 employees in the company with over 3,500 employees
LSMU Scholarship / Reached LSMU award for international students with the best GPA
Erasmus Scholarship / Reached the European Award for Best International Students
EVOLUTION, Tbilisi, Georgia, June 2018 to Feb 2021, 40-50 hours per week
Log Analyst / Customer Service Representative:
Delivered exceptional assistance and guidance to clients regarding offered services. Supported our B2B company, other businesses related to our company and end-users in the full-time position. Performing technical investigations (log analysis) for customer and end-user submitted tickets. Coordinating case resolution between the internal team.

ITALKI, Various Countries, Feb 2022 to Present, 40 hours per week
English/Persian Teacher:
Work with clients remotely full-time to fulfill their English goals through structured lessons. Have a large group of long standing and loyal clients who have acquired employment, received promotions, or moved countries. Conduct lessons in a professional setting with above standard equipment to improve clients' experience.

WARSAW CENTRAL STATION, Warsaw, Poland, April 2022, 40-50 hours per week
Volunteer:
Welcomed Ukrainian refugees fleeing conflict to Poland and assisted them in finding food, shelter, work, or their next train.