Position: Account Manager
Category: Support
English level: fluent
Years of experience: 3

Successfully serving clients in an IT startup for more than three years. My regular customer retention rate is 60%-80%. Expert in communication. Gained experience in working with different CRM systems, Zendesk and Freshdesk chatting software, Jira, Trello, Microsoft Word, Excel, PowerPoint, and similar software.
I have three years of working experience as an Account Manager in an IT startup. 
My responsibilities are: addressing customers' inquiries via chat, email, and phone, answering questions, guiding the customer through our order-placing algorithm, helping with the payment procedure, and ensuring they have the best experience with our service.
I am experienced in customer success management, order processing, customer onboarding process, dispute resolution, and communication with problematic clients and refund abusers. I gained my experience working mainly with US-, UK-, and EU-based customers.
Experienced in working with different CRM systems, Zendesk and Freshdesk chatting software, Jira, Trello, Microsoft Word, Excel, PowerPoint, and similar software.
Currently looking for a part-time job (20-25 hours per week) as an account manager, customer success manager, support manager (no calls), etc.