Position: Business Analyst
Category: Business Analyst
English level: upper
Years of experience: 9


Self-motivated and skilled IT Specialist with years of exemplary service in diverse IT roles. Expert in several project managements, software and database, user interface software programs. Varied experience in application support and production support, including Core banking application support, transition programs, administrative roles and serving as a liaison between technical and business staff. Understanding of Incident and Change management processes within ITIL. Demonstrated ability to communicate in technical terms with IT professionals around the globe and work directly with other staff to explain projects in an understandable manner to ensure systems run smoothly.
Core Skills:
 Application/Production support
 Business Analysis
 SQL Querying (functions and stored procedures)
 Report Development/SSIS
 Development of guides and procedures
 Stakeholder and end-user management
 Collaboration across multiple teams including engineering, business and external
stakeholders, internal clients and vendors.
 Analysis in Excel (Pivot)
 Supervise, assign duties, and coordinate work schedules of information technology
staff and assist them in resolving issues.
 Requirements gathering and analysis
 Agile project managemen