Position: Customer Support, Product Support
Category: Support
English level: upper
Years of experience: 4

I started as the low-level support, but after half a year, my teammates know that they can count on me if any help is needed.
I have an experience in big project implementation for Retail which is based on databases and API requests. As well I have several calls with the EU customers each week. Working with the Zendesk for last two years as the 2nd 3rd line support with the communications to the product team. The current products I'm working with are Cloud products and on-premise installation. For now, I'm an expert, so my teammates ask me for help if they have complicated questions. I wish to become a QA manager or a team lead for the support team.