Position: Support Engineer
Category: Support
English level: upper
Years of experience: 3

Reached the Teamlead position in Ukrainian Department (team of 5 people) for hard work and taking big amount of responsibility.

Link School of English, Malta. Achieved certificate of studies in 2015.

Basic knowledge - HTML/CSS/SQL/XML
PlaySight Interactive (Israel) (web.playsight.com) - Professional Services Engineer (3 years of experience).

Responsibilities:

• co-working with other departments (Sales, Product, QA, R&D) 
• quick reaction on any reported issue (especially during livestreams)
 • quick solution on resolving issues
 • deeper investigation of an issue if needed (gathering info from app/windows logs - forwarding to relevant department)

 • customer support:
	 - processing requests of customers/clients - answering emails (ticketing system - Asana, Freshdesk)
 • technical support: 
	- processing requests of account managers/other departments
	- maintenance of remote machines/servers (LogMeIn, Teamviewer) operating system Windows 7, 10 
	- maintenance of the product (PC app + mobile app (Android, iOS)
	- cameras calibration and configuration (Axis, Samsung, Basler, Dahua, Hikvision, - all related software) 
	- performing stream tests (Dacast, Teridion, PAC-12, Akamai, SoloLiveU) 
	-DataBase configuration (LinqPad)
It would be great to get a remote possibility to work due to COVID-19.

Not more than 2 night shifts per week.