Position: Project Manager
Category: Project Manager
English level: fluent
Years of experience: 4

Leading and participating in all the stages of the projects which are: specifications, kick-off meetings, design, developments, QA, SEO optimization, launch, post-launch support. Used to have both e-commerce and non-e-commerce projects for English and French-speaking clients.
Working under NDA
Project Manager
08/2022 - Currently
Leading and coordinating fully functional dedicated teams;
Tracking team progress over iterations;
motivated throughout the development cycle;
Interacting with the onshore stakeholders and teams;
Running day-to-day working flow and helping the team to overcome the impediments they meet ;
Keeping the documentation up to date;
Using different management tools to track project metrics and visualize progress for the team;
Managing the scope of work and ensuring high responsiveness to change requests;
Managing possible risks and scope changes to identify potential issues, provide anal

TBWA/X
Project Manager
08/2021 - 08/2022
-Taking an active part in development, managing product requirements in continuous interaction with Product Owners and -Account Managers;
-Carrying out project estimation, risk assessment, reporting, planning;
-Assigning people to the projects, planning resources;
-Ensuring timely delivery of projects;
-Building and maintaining the working processes;
-Leading Scrum meetings;

Seosamba
Project Manager (04/2020 - 09/2021)
- Gathering requirements for a project and clarifying its details;
- Planning a new project with SEO specialists and assigned producers;
- Interfacing with QA and HTML/CSS producers for continuous - 
 performance improvement;
- Interfacing with engineering for plug-ins development as needed to fulfill projects;
- Ensuring timely delivery of projects;
- Helping SEO team with keywords/optimization for French projects;
- Providing training sessions for the client after successful delivery of his/her project;

Seosamba
Customer Success Manager (10/2019 - 04/2020)
Working with a ticket system, responding to inquiries of English and French-speaking clients;
Reviewing resources workload;
Assigning tasks to the available HTML/CSS producers;
Investigating common inquiries, creating FAQs and user guidelines for future reference;
Escalating issues that require further investigation, interface with Project Managers;

Gameloft
Customer Care Agent (04/2013 - 10/2019)
- Providing support to customers both via messages and calls;
- Identifying and solving customers' problems using special web tools;
- Creating new templates for each issue that was faced;
- Translating template drafts into French and English;
- Escalating crucial technicals problems/bugs to the dedicated dev team;

Freelance
Translations from/into French (01/2013 - present)
- Business, Economics, Finance, Law, IT
Interesting and challenging projects in a company with a well-adjusted business process.