Position: Customer Service Representative
Category: Support
English level: fluent
Years of experience: 5


As a Customer Service Representative, I am responsible for handling customer enquiries on P2P payments. I also manage VIP clients, do gift card exchange. In addition, I handle phone calls, chats, sms, emails and so on.  At my previous place of employment, I enjoyed getting acquainted with the customers, finding ways to serve them better, answering their questions, giving them maximum customer satisfaction. I was constantly rewarded with positive customer feedback , setting the pace for my colleagues. I have good communication skills, attentive, good interpersonal skills, I adapt easily.

In performing my duties,  I have used the CRM (Hubspot, Zendesk) to handle  customer service operations. 

I desire to join a progressive  organization as a Customer Service Representative to utilize my skills and knowledge  in the effective running of the company by bringing good customer service. I am excited to be a part of their success story. I am currently undergoing a program to improve and sharpen my skills.