Position: Customer Success Manager / Account manager
Category: Sales
English level: fluent
Years of experience: 10

Key Achievements:
-	prepared promo materials and website content on energy efficiency services within the brand launch; 
-	prepared informational materials and ensured contract management while launching new products; 
-	arranged launch of 2 innovative pilot projects.
Currently, I am working as an Account Manager and I support and develop B2B customers, optimise client service, solve clients's issues, do onboarding of new customers and deliver presentations on products features, do cusdev and upsell. At the moment I am open to new career opportunities.

10+ years of experience in customer service, last 3 years in account management, business development and marketing. Strong communication and interpersonal skills, problem-solving and negotiation, organizational skills and multitasking, client-oriented, networking.

Skillset: Customer Service, Marketing, Market Research, Project Management, Business Development, Reporting, Budgeting, Contract and Document Management, English level – С1, CRM Creatio, SAP ERP, MS Office, basics of Affiliate marketing, metrics (CPA, CPS, CPL, CPM, CPI, CPC, CPV, CTR).
Interesting and challenging work, friendly professional team, possibilities for development and growth