Position: Technical Support
Category: Support
English level: intermediate
Years of experience: 4


2nd line support 
May 2018 – July 2022 
Company  AssemblerLeraData 
 
Searching and solution of server/client errors; 
Writing process automation scripts; 
Testing and implementation of technical functionality; 
Drafting of technical specifications for projects; 
Processing incoming customers requests; 
Training of employments; 
Writing instructions; 
 
QA 
November 2021 – February 2022 
Company Fibergate Digita 

QA 
April 2018 – August 2018 
Company Appus Studio 
 
 
Project manager 
September 2017 – April 2018 
Company Shintio 
 
Writing technical requirements for projects; 
Distribution of tasks, monitoring and control of tasks/projects; 
Functional testing; 
Client communication; 

Project manager / Business analytic 
February 2017 – September 2017
Company  NISA 8020 
 
Building business processes of client companies; 
Drafting UML diagrams and models of BPMN business processes; 
Writing technical requirements for the development department to automate business processes; Product testing; 
Analysis, setting and description of tasks to eliminate errors; 
Training clients on how to use the software;