Position: Support Specialist
Category: Support
English level: fluent
Years of experience: 11

Operation systems: Windows 8/7/XP, MAC OS X
Mobile operation systems: iOS, Android
Programming languages: good knowledge of SQL, basic knowledge of T-SQL
General RDBMS knowledge: database, normalization, database objects, data integrity  
CRM softwear                                          
Browsers: Internet Explorer, Chrome, Mozilla, Safari, Opera, Firefox
Other software: MS Office 
Typing skills:   Excellent speed and accuracy
Service Desk Representative
11.21-present
brightfin (IT-software Manufacturing)

Support Team Lead
05.21 – 11.21 
WEBXLOO, (IT-software Manufacturing)
• Act as a mentor and provide oversight, coaching, and training to support staff
• Assisting new and, per-exsisting clients to utilize full product feature via trainings and demos
• Reviewing reported bugs
• Testing unrealized products
• Testing clients' websites, updating HTML and CSS codes

Customer Support Specialist
02.20-05.21 
WEBXLOO, IT

International project manager assistant
 07.18 - 07.19 
Tickets Travel Network_Lviv
•Business management assurance for existing markets;
•Help with new market launch and development: timing, budgeting and planning;
•Products and services opportunities identification;
•Help with planning and implementation of new initiatives and projects;
•Market research and analysis;
•Work with development office and external experts in order to assure market needs;


Customer Support Specialist
 07.17-05.18 
WEBXLOO, 
- Provide product/service information by answering questions, offering assistance
- Follow up with prospective customers and return email/voicemail
- Follow up with existing customers to confirm their satisfaction and generate leads
- Responsibility for researching and resolving complaints to ensure customers' retention and satisfaction
- Provide troubleshooting assistance for customers' orders, account statuses and relevant problems
- Attract potential customers by answering the questions about products and services; offer information about other

Web-based researcher in the area "Life Sciences" and "Pharma"
12.15-08.16 
Veeva Systems, (medical science)

Translator, researcher
02.15- up till now
(English - Arabic translation)
- IT translation
- Medical translation
- General translation

Sales Representative (English/Arabic Department)
01.15-01.17 
ZoomSuppor (remote customer support (Windows and Apple))_Lviv
•provide technical support and world-class customer service via phone;
•attract potential customers by answering product and service questions;
•offer company’s service and persuade potential customers to purchase it;
•handle and resolve customer complaints;
•identify and assess customers' needs to achieve satisfaction;
•provide accurate, valid and complete information by using the right methods/tools;
•follow communication procedures, guidelines and policies.

Stock controller and customer service
11.04-02.14 
“Medical Environment Centre (Orthodontics (Ormco)