Position: Customer support management
Category: Support
English level: fluent
Years of experience: 2


Working for Majorel and WebHelp helped me gain lots of experience handling and troubleshooting Customer issues through phone calls , chat and emails. I’m accustomed to working on multiple projects simultaneously, and I can offer new ideas to help the company grow and surpass all its goals and objectives.

Here are some of my previous responsibilies that I think would be key for this role:

•	Assisting customer throughout the whole sales cycle. Through phone calls, live chat and email.
•	Guiding and helping team members solve critical issues and come up with SOP for special situations.
•	Maintaining an 85% customer satisfaction rating – following up to make sure customer had a great support experience.

My experience at Majorel has helped me improve my leadership, gain soft skills, and obtain advanced technical knowledge of tools like Zendesk, CRM, LiveChat and more.

Looking forward to knowing more about your company and how my experience could be helpful and relevant to your objectives.