Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 8

As Customer Support Representative I've managed to combine the support of English and German markets. As the result the English market has gained much more profit in comparison with Sales department without adequate Support. At the position of CS Manager I've learnt how to arrange the work in the Team with equal opportunities and workload. I have also gained knowledge in the field of marketing and business competition. Personally, I've managed to prioritize the tasks and delegate the working processes. I have successfully onboarded several employees who are still working at the company.
My current job as Customer Support Manager allowed me to acquire strong communication skills, critical and structured thinking, the ability to find a common language with different people and included the following duties:
•	escalating complicated case and dealing with VIP customers
•	training future employees for the position of CS agent
•	driving team performance to consistently meet KPIs
•	collaborating with the marketing /shipping/billing/IT teams to help plan and develop site content, style, and layout;
•	providing agents with on spot feedback on their performance;
•	providing statistical reports and surveys to higher management
I hope to get the opportunity to apply these skills as well as the theoretical knowledge I got during the last months in real-life projects.
I am looking for a position of Customer Support Team Lead. I am ready to personalize the customer support system for the needs of your clients and master the process of providing support. I am looking for a position in an environment of talented people who share the same values and are eager to work as one team. I would be very excited to be a part of something big - a company or a project that helps people in solving different issues. I prefer to work only day shift in the office (remote work could be also discussed).