Position: Customer Care Professional
Category: Support
English level: upper
Years of experience: 3


CLARIO Tech 03.2021-10.2021
-Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
-Worked with Salesforce and LogMeIn.
-Excellent knowledge of MS OFFICE, all Windows OS, and Mac OS

CIKLUM - DevSecOps 10.2021- 09.2022
- Manage tasks and tickets across different departments
- Reading logs and figure out what was the problem(DataDog, TeamCity)
- Worked with Jira, DataDog, TeamCity, Zendesk etc.
- L2-L3 support
- Monitoring stability of the system
- Data Analytics

Profisea Labs - FinOps 09.2022 - 06.2023
- Communication with Customers via chat and email
- Help with AWS and GCP environments
- Reading logs and figure out what was the problem(DataDog, TeamCity)
- Worked with Jira, DataDog, Zoho, Grafana, Kibana, Opsgenie
- Monitoring stability of the system
- Certificated AWS agent