Position: Business Analyst, Project Manager
Category: Business Analyst
English level: fluent
Years of experience: 2.5


Customer Success Project Manager & Business Analyst Revenue Grid
2023-Present

Presale Business Analyst
Soft-Industry Alliance
2022-2023
		BA: Conducted elicitation and completed project documentation.
	BA: Worked with a solutions architect, writing proposals, solutions overviews and value propositions
	BPM: While utilizing BPMN Built, tested, and structured, processes, and tools for Partner Success Management team, interviewed for the position. 
	BPM: Audit of company’s Business Processes. 
	BI: Work on establishment of OKR/KPI base, smart setting and real time management across the org (Excel with Team screens and Dashboards),

Revenue Operations Analyst (PMBA)
OpenText Corporation, Waterloo, Canada
2021–2022
Managed development of CRM and ERP features and supported changes with data. Formed scope, gathered both functional requirements and NFRs. User Story writing. Agile methodologies. Scrum, Waterfall + Kanban. 
	Managed Salesforce releases on CI/CD basis.
	Partnered with internal customers to troubleshoot and solve user issues in Salesforce and SAP.
	Regression testing in ALM, also experienced with building the test cases.
	Developed and maintained customer reports and dashboards for ELT.

Billing Coordinator (Operations Management)
OpenText Corporation, Waterloo, Canada
2018–2021
Supported sales team by reviewing legal, financial, product, and pricing related aspects of each deal submitted via Salesforce. Ensured flawless fulfillment of each deal in SAP ERP working closely with Fulfillment, Customer Support and Renewals Representatives. Set up, Maintained and audited Changepoint engagements and projects
	Directly supported sales organization with any data required, including reports and data sets
	As a part of the Streamline Process Committee sustained continuous improvement in terms of the team's processes.  
	As a Part of SAP Tier 1 group, supported the finance organization for SAP ERP challenges encountered.
	Assisted with finance reconciliations projects (an audit activity).
	Participated in pricing calls,
	Conducted testing activities in ALM (Application Lifecycle Management).
	Documented corporate processes specific to each line of business (SOPs)
•	Provided on-boarding (buddy program as well as global training programs) to junior team members.

Customer Records & Entitlements Associate
Nuance Communications Inc. (Imaging), Waterloo, Canada
2017

Order Fulfillment Clerk
Canadian General Tower, Cambridge, Canada
2016