Position: Technical Support Engineer
Category: Support
English level: intermediate
Years of experience: 1.5

QA Engineer Certification Course
2020
QA StartUp School
Filiatix, April 2021 - present
Technical Support Engineer/ API Integration

The current project is Affiliate Marketing SaaS Plarform. Our company provides full-service software development and support for affiliates and and their managers from over the world.
 My responsibilities:
  - resolving customer problems via e-mail, Skype and Telegram
 - creating and updating tickets in Freshdesk
 - investigating the issues of the customers and managers (reading logs and searching issues via Kibana )
 - setting up traffic distribution
 - making API testing using Postman
 - making SELECT SQL requests 
 - providing API and server to server integrations services
 - creating tasks for fixing bugs via Youtrack
 - changing CRM settings

  DHL Express Ukraine, June 2019 - September 2020
 Customer Service Advisor

  Online store "LuckyLink", February 2018 - May 2019.
Sales Manager/Content Manager