Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 2


PortaOne, Customer Success Manager 
(June 2022 - Present) 
I am working in a product IT company of B2B type where SaaS services are provided to the customers. My responsibilities include: proactive communication with clients on their business development plans and identifying the opportunities for up-sale; gathering feedback to assess their satisfaction rate; managing escalations in tech support; writing weekly customer reports to C-level managers; optimization of procedures inside the company. 
PortaOne, Customer Care Agent 
(April 2021 - June 2022) 
Email communication with clients while handling technical support requests; processing incoming calls from prospects and actual customers; proofreading engineers’ and developers’ texts and emails in English; completion of internal educational courses (e.g. application engineering 
course) to better/deeper know the company product.