Position: Junior QA
Category: QA Automation
English level: upper
Years of experience: 0


Hardware Installation, Configuration and troubleshooting
 Software Installation and Configuration
 Desktop/Laptop configuration/setup
 MFA configuration/setup
 ServiceNow system Tickets/ Incidents
 Non Standard software
 Software Troubleshooting
 LAN/WAN equipment installation
Meeting room support
 PC projectors
 Conference Phones
 Answering helpdesk calls in a courteous and friendly manner
 Fixing problems by phone when possible
 Handle walk-in questions.
 Assist with Back Office activities
 Provide users with basic IT training and advice
 Produce call logs, gather statistics & produce reports
 Maintain equipment tracking databases and documentation
 Covers both city and remote site
Proven capability to learn new technologies / systems
 Ensure compliance with global BP computing standards and
procedures 
 Ensure safe working