Position: Account manager / Customer Support Speacialist
Category: Other
English level: upper
Years of experience: 6


Account Manager
2022
- Communicating with clients to understand their needs
and explain product value.
- Building relationships with clients based on trust and
respect.
- Collecting and analyzing data to learn more about
consumer behavior.
- Resolving complaints and preventing additional issues
by improving processes.

Customer Success Manager
2021-2022
- Onboarding new clients, providing support in their launch process
- Managing the existing client relationship and playing an active role in developing
- Providing consultancy

Customer Support Specialist
2016-2021
- Financial dispute resolution with clients.
- Managing sales activities on several marketplaces
- Email communication with partners and suppliers (b2b as well)
- Being in charge of a small group of people
- Mentoring new employees
- Communication with customers regarding their complains and reviews
- Handling difficult cases and problem clients
- Submitted bug reports
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IT Recruiter
2016
- Search for candidates for the American IT
market.
- Using a variety of social networks to find
and establish business contacts.
- Making direct calls with candidates for the
required position.
- Mentoring candidates