Position: Team Lead
Category: Project Manager
English level: upper
Years of experience: 2


ABOUT:

Self-organized and initiative team lead with strong background in performance analysis and process integration. Interested in gaining practical experience in project management and business development.

EXPERIENCE:

GlobalLogic - IT Team Lead (Mar 2023 - Present)

- Project management
- Compilation of department roadmap
- Compilation of team charter 
- Updating/Developing high-level documentation regarding department scope and objectives
________________
 
GlobalLogic - Senior IT Engineer (Oct 2021 - Mar 2023)

- Guidelines and virtual workplace preparation for Service Desk newcomers
- People management & Team load balancing 
- Internal how-to documentation and user instructions preparation
- RATSI matrix preparation 
- Adjusting the workflows between engineering teams in CEE
- Team performance analytics by region in CEE
- Workflows adjusting (security & compliance)
________________
 
GlobalLogic - IT Engineer (Oct 2020 - Oct 2021)

- Workflows organization/update (technical realization)
- General team performance analytics 
- Adjusting customer-oriented approach in communication
- Troubleshooting user-side issues with network, software, OS, HW and corporate internal services
- Worked with:
Active Directory, DNS, DHCP, VPN, VLANs, VPC, 2FA, Google Admin, Inventory tools, Atlassian stack, Patch manager, Corporate-level antivirus, Network log system