Position: Service consultant / Support Analyst / Support engineer
Category: Business Analyst
English level: upper
Years of experience: 3

Work with different products, in different spheres of business.
Cross-team communication and collaboration
Dealing on behalf of the customer.
Conducting training on product usage.
Task tracking, follow up with involved sites
Frameworks I worked with: Kanban, Scrum
My experience covers different business areas where I was involved in such activities as:
account management, technical support, support management,  task management, clarification of customers' needs, cross-team collaboration, communication with customers and 3-rd party providers; acceptance testing, System monitoring,  maintaining documentation (process description, user manuals, test documentation, etc).
Also, I am good at conducting demo, presenting features, conducting onboarding, and training for end-users.
Completed course on SQL and Business Analysis. 
Tools I am familiar with: Jira, CRM, Confluence, Kibana, MySQL, Balsamiq, some experience with Trello, BPMN. I also started using Git and Bitbucket.
Looking for the opportunity to grow professionally where I can apply my knowledge and get new skills