Position: System Analyst
Category: Data Analyst
English level: intermediate
Years of experience: 6


METRO C&C Ukraine
01.2022–present
System Analyst
- Multifunctional data collection and analyses
- Project management with stakeholders’ involvement including legal, finance, operations
- Quality assurance of in-store POS software in cooperation with international team
- Sales/category team support on pricing implementation
- Interaction with store management team
- Reporting to stakeholders and division management on project results/performance


Philip Morris Ukraine 
02.2018–12.2021
System Analyst
- Development and implementation of Web solutions for business units with CMS SharePoint, OnePlace and InfoPath, MS Forms
- Migration to Office 365 and integration with internal databases
- Database analyses and management with SQL
- Project management (P2P Hub migration)
- IT solutions deployment (Flowingly) according to business requirements
- Database simplifications

Nestle Ukraine
03.2017–02.2018
Customer Care IT Specialist 
- Providing technical assistance and support for incoming queries and issues related to computer systems, software and hardware (resolving issues within SLAs)
- Installing, upgrading and disposing of computer hardware and software products
- Solving customer issues in HP Service Manager

Hewlett Packard Enterprise 
11.2014– 02.2017 
Site Support Engineer (on-site, Procter&Gamble Ukraine)
- L1-L2 support for internal customers (phone, MS Lync, email)
- Installing, configure, troubleshooting PCs, laptops and mobile devices. 
- Manage assigned tickets, providing timely updates and resolution to meet customers’ expectations (HP Service Manager)
- Managing PC Upgrades for the office
- “Hands and eyes” for remote Network Team

Consulting Group "Partners" - Life:) 
11.2012– 10.2014
Technical Support Engineer 
- Life:) GSM network monitoring in "Maximo", "U2000" systems
- Searching for reasons and inform responsible for troubleshooting
- Management of emergency and recovery operation
- Compilation of shift reports