Position: Product manager | Product Owner
Category: Product Manager
English level: fluent
Years of experience: 0.5

• Experience in Agile methodologies and understanding of Software Development Life Cycle
• Experience conducting UX research and validating hypotheses;
• Advanced in HTML and CSS (Codecademy certification);
• Currently learning SQL;
• Google Agile Project Management certified;
• Product Management by Projector course;
• Resolve 75+ weekly customer inquiries via chat and email, consistently exceeding targets;
• Achieved 93% average customer satisfaction rating to date, surpassing team goal by 8%;
• Define is the issue a bug or not;
• Escalate bugs to the product support teams and developers;
• Submit Jira requests, create tasks; work with Asana to manage tasks;
• Interviewing and handling tech-tests for candidates, training and mentoring newcomers.
6+ years delivering the best service for companies clients
— 2.5 years as an Adv Tech Customer Care Expert at Wix
— 4 years in Business Development 

I started my career as a Business Development specialist in the logistics industry, where I improved stress resistance, self-management, English and communication skills. Became a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. 

After that, had 1.5 years business development and sales experience, where I learned business acumen. Improved emotional intelligence, effective communication, data analysis and framing skills.

Currently working in one of the biggest software development companies - Wix. Responsible for solving advanced issues with all (33+) products, identifying bugs and delivering user voice to the product development team, create Jira tasks.
My day-to-day responsibilities include building strong relationships with our users, uncovering their needs, identifying the user type and helping guide them through their user journey, providing advice regarding their websites and businesses based on profile analytics.
• Resolve 75+ weekly customer inquiries via chat and email, consistently exceeding targets
• Achieving 94% average customer satisfaction rating to date, surpassing team goal by 9%.
• Conducting technical interviews, evaluation and selection of candidates for the Customer Care Expert position, training and mentoring newly hired employees;

Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. 

— Experience in Agile methodologies and understanding of Software Development Life Cycle.
— Completed HTML, CSS, SQL basic courses by Codecademy.
— Agile Project Management certified by Google.
— Project Management certified by Google.
— Studying Product Management in Projector Institute.

Motivated to grow to the Product Owner position and effectively achieve company goals.
Looking for new challenges in a company with real opportunities for growth and personal development. Interested in good and healthy, non-formal team atmosphere.

No sales, please