Position: Application Support/Technical Support
Category: Support
English level: fluent
Years of experience: 5


I have extensive experience in Application Support roles and possess a diverse range of skills that make me well-suited for the position. Here's an amazing summary about me:

I have a good background in working with various technologies related to Application Support. I am proficient in MS SQL Server, Windows Server, WebServer IIS, and Active Directory, enabling me to effectively manage and troubleshoot applications running on these platforms.

Additionally, I have experience in Linux (specifically CentOS) and have an understanding of Bash scripting. This allows me to work in mixed environments and provide support across different operating systems.

I am well-versed in SDLC (Software Development Life Cycle) and Agile methodologies such as Scrum and Kanban. This allows me to effectively collaborate with development teams, ensuring smooth deployment and maintenance of applications.

I have hands-on experience with project management tools like JIRA and Confluence, which assist in managing tasks, tracking progress, and maintaining documentation.

Furthermore, I am proficient in using Postman for API testing and monitoring, Splunk and Kibana for log analysis, AWS CloudWatch and GCP for cloud infrastructure monitoring, and Git, GitHub, and GitLab for version control and collaboration.

As a server and application manager using Heroku, I have successfully deployed and maintained applications, ensuring they run smoothly and efficiently. I am skilled in configuring the necessary resources and settings within the Heroku platform to support the application requirements.

In addition, I have knowledge of virtualization using VirtualBox, Docker, and experience in analyzing network traffic using tools like WireShark. I also possess a good understanding of VoIP, SIP-Trunks, and networking concepts.

I have experience in working with MySQL databases, ERP management, and have a solid understanding of SaaS and PaaS models.

Overall, I am skilled in analyzing logs, troubleshooting application issues, and providing effective support to ensure optimal performance and user satisfaction.