Position: Data Quality Engineer
Category: QA
English level: intermediate
Years of experience: 0


Project Roles: Support Specialist
Project: Automation retail network ( more than 150 stores )
Participation: 
 Resolved tickets submitted by users via support ticketing system.
 Investigated and troubleshot issues reported by users.
 Delivered users feedback on the product to the development team.
 Created knowledge base content and how-to articles on the product for users.
 Generated statistical reports to identify trends in user’s tickets.
Team: 3 Support Specialists
Database: MS SQL, Oracle
Tools: Jira, Ivanti, Putty, WinSCP, FileZilla, Notepad++, Subnet and IP calculator, ZenMap, NMap, IP scanner, POS software, Office 365, Oracle VirtualBox
Technologies	Point to Point, Multi-point, LAN, WAN, VPN
Not interested in the companies or projects that are related to casinos, gambling, credits.