Position: Customer Support Team Lead, Account Manager
Category: Support
English level: upper
Years of experience: 5

Feedback on the customer service of my
team is not lower than 95% for 3 years
Answers within 2-3 minutes
HEAD OF CUSTOMER SUPPORT
• Organization of a 24/7 support service
• Optimization and prescription of business processes to achieve high
indicators
• Team management and coordination: recruitment, training,
development of employees
• Formation of KPI/OKR plans for the team
• Compilation of training materials for employees and bases for clients
(guides)
• Reports to the management team
• Implementation of omnichannel support via messengers
• Management of VIP clients (partners)