Position: Customer Success Manager/ Account Manager
Category: Support
English level: fluent
Years of experience: 0.5


I am working as a Customer Success Manager for 9 months now for one of the FinTech Projects World Wide. My regions are EMEA & APAC. The duties are following:

- Perform initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.
- Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.
- Collaborate with product development and sales teams to identify areas of need for upsell/cross-sell opportunities.
- Act as an escalation point for critical issues impacting a client's success and drive risk mitigation.

Over 13 years background in hospitality.

Working knowledge in SalesForce, Zendesk, Asana, Zoom, G Suite, DocuSign, Sisense.