Position: Technical Program Manager
Category: Project Manager
English level: fluent
Years of experience: 4

Can succeed in any role
Driving Security Vulnerability Management Program across the company: coordinate resolution of issues cross-company that arise from vulnerabilities, including working with engineers who are addressing product defects, Customer Success teams to provide information to customers, leadership teams prioritizing resources
Establishing cross-company processes around vulnerability management (maturity models, managing and reporting processes etc.).
Managing projects related to core SaaS infrastructure: managing project schedules, providing updates to the stakeholders, communication and cross functional teams collaboration (database upgrades, data Encryption  etc)
Cloud hosting cost saving initiative; successfully decreased  spendings by driving self initiated projects
Active participation in cross-functional post-incident process reviews to ensure continuous improvement of operations and execution
Coordinating day to day operational activities for Service Reliability Team
Working closely with software engineers, SRE team, QA, product managers and other engineering teams on various projects as Subject matter expert
Partnering with various teams (SRE, Customer Support, Business Engineering) in the organization to define processes and identify gaps in documents and runbooks for Service reliability and Customer Support team's operations

Technical Customer Support Team lead (4 people) for SaaS machine learning platform.
Covered internal operations projects for Support team, coordinated strategic projects in collaboration with other teams
Providing Technical Support for Enterprise Customers
I have experience in Technical Customer Support and Technical Program management in Engineering (SaaS architecture) at the fast paced AI Machine learning startup. Recently, I was driving a project dedicated to security vulnerability management. Among others, I was involved in the projects related to data privacy, application access and user identity management, user data privacy. Have extensive experience working with cross functional engineering teams, dealing with projects on the platform and infrastructure side of complex AI Machine learning application.
Making a real impact for the Company's success and providing the best end user experience is my strong motivation to work. I'm enthusiastic to work in a dynamic environment with an inspiring vision and passion to change the world for the better. 
I'm always eager to learn and grow and I'm confident that I can adapt very quickly to the new area of technology. It is proven by my diverse work experience in Financial Analytics, Tax Consulting and other areas before I joined a Machine Learning startup. I can do all things :)