Position: Marketing
Category: Marketing
English level: basic
Years of experience: 1

Reading professional literature. Also literature on self-development. Listening - watching, podcasts and videos - on development topics. Courses from the company Genius space, namely: GOOGLE SPREADSHEETS, English for Business, Integrated Internet Marketing.
COMFY Telemarketing Department February 2022 - and now.

Direct marketing department, in which communication between the seller and the buyer takes place by means of telephony and in the Ukrainian language. On the subject of work I have copywriting skills, clear deadlines. The work is tied in the CRM system.
Namely, the processing of CSI (Customer Satisfaction Index) reviews is an indicator that measures customer satisfaction with goods, services, service and the company as a whole. 
Description of the case in the appropriate table, further communication with the client (in the CRM system) to clarify the information or resolve the case. And a description of the feedback. 
 
Also in the duties there is monitoring of orders. Writing a summary for them. Summary of data. On the basis of Google tables (Confident user) Design of the table.  Conducting interviews with customers on a specific topic of the order. (Convenience of the site, ease of delivery). Live communication in Zoom.  Transcription of the interview in the future.
All work processes and interactions are conducted exclusively in Ukrainian.


Director of the Techno Hedgehog outlet. December 2020 - December 2021

Control of the work of the outlet

Ensuring the correct maintenance of documentation in the 1C database, knowledge of the form of data accounting and the order of preparation and schedule of reports.
Organization of work and effective interaction of employees.

Managed, organized and supervised the work of staff, resolved conflicts with customers, knowledge of the rules for returning goods by law.

Provided assistance in the selection and advice on the entire range of goods.

Control and ensure the work of commodity sections, communication with employees through B24

Carrying out inventory

Waiter. Warburger. 2020

compliance with service standards, an institution of a new type of service with better communication between staff and guests

Waiter. Churchill restaurant. May 2019 - June 2020

Serving guests; Advising guests on the menu; Compliance with service standards and restaurant rules; Creating a cozy and relaxed atmosphere for restaurant guests; Serving dishes and drinks; Serving tables.
I worked in a company where I handled negative feedback during a phone call, and I don't like it anymore. I don't want that.