Position: Customer Support Agent
Category: Support
English level: fluent
Years of experience: 5

I used to be a top performer in companies like WebHelp and HealthJoy.
01.2017 - 06.2019
WebHelp
Customer Service Representative
Responsibilities: airline ticket bookings, assisting customers through chats, calls, and tickets, working with booking
systems like CCS and Amadeus, and cloud system Oracle RightNow. Handling compensation claims.

06.2019 - 08.2019
Nextiva
Customer Service Representative
Responsibilities: solving technical issues related to VoIP systems, assisting customers through calls, and chats, and
working with several internal cloud and CRM systems.

10.2019 - 06.2022
HealthJoy
Customer Service Representative
Responsibilities: finding a cost-effective provider through health insurance, billing inquiries, advising on health cost-saving, and dealing with customer requests through CRM tickets, chats, and calls.