Position: Technical Support Engineer
Category: Support
English level: intermediate
Years of experience: 3

I work in the support service (more than 3 years)
There is experience in shift work. Working with large companies and with different domains.
I am a self-motivated team player who works well independently with minimal supervision as well as within a team.
• Work in accordance with SLA priorities. 
• Setting and monitoring alerts in Grafana. 
 • Working with the GCP logging system; Analysis of logs to identify errors. 
 • Custom ticket system + Jira/Confluence
 • work and communication between teams to quickly resolve product defects.
• Creating and managing inner Jira/Confluence documentation.