Position: Project Manager, Scrum Master
Category: Scrum Master
English level: fluent
Years of experience: 4

- Complete Agile Scrum Master Certification Training certification
- cPanel Professional Certification (CPP)
- cPanel & WHM Administrator Certification (CWA)
- Social Media Support Expert certification
- "Introduction to gestalt therapy/gestalt consultancy" training program certification
- "Coaching Skills for Managers" course
- "HTML & CSS Fundamentals" certification
- "Python 2 Basics" certification
- "SEO Essentials" certification
PROJECT DELIVERY MANAGER

* Leading and supporting the project development team
* Introduction and embodiment of Agile practices and principles
* Supporting the sprint execution
* Contributing to release/PI planning and timeline​
* Incident management
* Quality risk management
* Maintaining compliance with еngineering and security standards​
__________________________

SERVICE PROJECT MANAGER

* Handing the customer and stakeholder communication, managing delivery speed and quality
* SLA management
* Engineer capacity management
* Project planning and prioritization
* Estimation and distribution of tasks and tickets
* Managing impediments
* Facilitation
* Change management (analyzing current processes and workflows, uncovering areas of improvement, developing solutions)
* Project invoicing analysis
__________________________

EPMO BUSINESS ANALYST / LEAN CHANGE MANAGER. SCRUM MASTER

* Defining and formalizing business requirements and functional specifications
* Evaluating business processes and uncovering areas of improvement
* Implementation support
* Launching, updating, and maintaining procedures and process documentation
* Change management
* Embodiment of Scrum/Kanban practices and principles on the team and company levels
* Working with impediments and driving solutions
* Planning and facilitation of workshops, process design sessions, training sessions

DEPUTY HEAD OF SUPPORT

* L1 to L4 CS team onboarding and assessment. Driving the team to meet performance quality, targets, and expectations
* Mentoring and developing team members to help improve and enhance their skills and knowledge
* Support quality assurance
* Process optimization
* Support knowledgebase creation and maintenance
__________________________

CUSTOMER SUPPORT TEAM LEADER & SHIFT LEADER

* Leading a team to meet performance quality and company targets. Onboarding and developing team members
* Acting as an escalation point for both internal and external clients, determining and approving exceptions
* Incident response

TECHNICAL CUSTOMER SUPPORT SPECIALIST
I would gladly consider the Scrum Master/Project Manager positions.
Not looking for Support management vacancies.