Position: Customer Care
Category: Support
English level: upper
Years of experience: 2

Reduced the critical level of ODR and maintained it at no higher than 0.5% (the critical level is more than 1%).

Worked out an average of 150+ new negative feedback and claims from customers a week.

Trained and mentored 2 employees to reach a senior sales manager position.
I have gained valuable skills in relationship building with customers and creating new product solutions to obtain better performance.

I have always enjoyed working with people to resolve their problems. I take pride in my ability to build strong relationships with clients and understand their needs. This has allowed me to develop new product solutions that have led to better performance and increased customer satisfaction.

In addition, I have extensive experience working with negative and positive feedbacks/claims. I am able to handle difficult situations with professionalism and tact, and I always strive to find a solution that satisfies both the customer and the company. As a result of my efforts, I have successfully closed many tasks with clients and have received positive feedback for my work.

I am also a person who is eager to learn and grow. I am always looking for new opportunities to expand my knowledge and skill set. I believe that there is always room for improvement, and I am committed to ongoing personal and professional development.