Position: Sales Manager/LeadGen
Category: Support
English level: upper
Years of experience: 3

I worked with countries: Denmark, Finland, Serbia, Croatia, Canada, Italy, Great Britain. I know enough information about how to work with foreign clients; personal business strategy based on the needs of my clients—worked with investments
from 10 thousand dollars. The most significant trade was for $70k, with which my client made about $200k in bitcoin from September 29th to November 9th.
Customer Service Representative, Simplex, Lviv
Apr 2014 - Feb 2017
I worked as a support manager with crypto products for European Union clients.
My duties included:
-Handle 70+ calls during the day, consulting with the company's products, retrieving
customer data, presenting relevant product information.
-Giving responsible opinion about the price movements.
-Working with the "problematic client who's weren't satisfied with the expert results."
-Trained + 50 employees in providing good customer service and how to use Zimbra.
-Suggested the varieties of how to cover clients' losses with companies' services without
additional funds, resulting was +8% extra income from the "problematic clients" each month.



Chief, Domino's Pizza, Lviv
May 2017 - Apr 2019
My responsibilities included:
-Developing pizzerias
-Scheduling employees
-Monitoring the development of the pizzeria franchising
-Opening new franchises and managing the pizzeria staff.
Direct duties were:
-Form a staff of employees
- Train managers who will manage pizzerias,
-Monitor the quality of products and ensure delivery is carried out on time.


Sales agent/ Retention agent, NeonCrypto, Lviv
Jul 2019 - Jan 2022
My duties included:
- Advising the client on the issues of the assets of the Stock Market, Forex Market,
Cryptocurrency Market.
As a retention agent:
-Conducted a technical analysis of the market to predict the rise and fall of prices
-Create a personal business strategy for each client,
- Help properly invest, reduce the client's risks, and increase his profit.
Also, I worked with countries: Denmark, Finland, Serbia, Croatia, Canada, Italy, Great
Britain. I know enough information about how to work with foreign clients; I c; Ite a
personal business strategy based on the needs of my clients—worked with investments
from 10 thousand dollars. The most significant trade was for $70k, with which my client
made about $200k in bitcoin from September 29th to November 9th.

My duties included:
-Working with clients all around the globe.
-Familiarising them with companies products, helping them recognizes all benefits of our products.
-Middle and long-term working with the client's needs.
- Explaining basic and essential things( how to use our platform, guiding them through the site, helping with technical issues, answering to theirs questions about the company terms and conditions)
-Building good relationships based on trust with the clients who joined our company.
I'm searching for a job where I would be able to combine my duties with work.