Position: Бізнес аналітик
Category: Business Analyst
English level: fluent
Years of experience: 2.5


BA/Proxy PO at IntellectSoft
- projects in different domains

BA/Proxy Po at SoftServe
Educational project
Responsibilities:
•	Defining scope
•	Eliciting requirements
•	Creating and maintaining implementation roadmap
•	Creating user story
•	Prioritizing requirements
•	Creating and maintaining product documentation
•	Lower environment acceptance testing
•	Conducting: backlog grooming, planning, demos.
•	Collecting project metrics


Internship at SoftServe
Platform for scouting organization
Duration: 6 months
Responsibilities on the project:
•	Defining business needs and business rules
•	Eliciting requirements
•	Writing user stories
•	Creating mockups
•	Drawing diagrams
•	Clarifying the requirements to the team
•	Participating in acceptance testing
•	Creating and updating table of access levels




Business Analyst on the Educational Project at Business Analysis Foundation Course, LITS, Lviv
2020
Worked with the project in the Events domain.
Created the concept of the mobile application for the visitors of conferences. Practiced:
- Requirements elicitation (brainstorming, surveys, prototyping)
- Requirement classification
- Market analysis
- Business model canvas
- Project scope definition
- Data and process diagrams
- Functional decomposition
- Requirements prioritization
- Story mapping
- User stories
Tools used:
draw.io, lucidchart, balsamiq, Xmind, bpmnstorm

Other positions:
Service Quality & Training Team Lead at Plarium, Lviv
October 2019
- Continued leading the Translation Team
- Leading the Service Quality & Training Team consisting of Quality Analyst, Research Analyst, Training Specialist
- Setting the service and communication standards for the Community Management Department
- Building the program aimed at the service quality improvement
- Providing the department with the growth opportunities: service training, communication training, game training
- Setting the team goals and consulting on their accomplishment - Editing English service texts
- Conducting "Effective Communication" training
- Planning team budget
- Monitoring performance and creating reports - Conducting annual performance evaluation
- Conducting 1:1 meetings with the team