Position: Customer care
Category: Support
English level: upper
Years of experience: 3


Had an experience as a customer support representative :
- Tickets.Ua for 1,5 years on international line
My responsibilities were:
 Customer Communication (via e-mail, live chat, phone) 
 Customer Support (via e-mail, live chat, and phone)
 Check accounts and ongoing transactions to detect potential frauds
 Analyze data and anticipate potentially fraudulent behavior
 Orders Verification

 as a job manager:
- DDragons for 2 years with native speakers. 
My responsibilities were:
•verifying order’s documentation 
•customer communication (via e-mail, live chat, phone) 
•resolve admin issues 
•improving the work process
Looking for a job only with chat and email communication , no calls.