Position: Керівник відділу клієнтської підтримки
Category: Other
English level: upper
Years of experience: 5


I have experience in managing technical support, sales, and customer success department. Now, I am looking for a job in management. 

I worked as head of the technical department at the last workplace. It is an IT company that develop and provide CRM system for small and middle markets. I have 7 employees in my subordination (5 of them are call operators and 2 of them chat operators). At this position, I have implemented Zendesk in work processes that have provided new communication channels for customers like Telegram, WhatsApp, Facebook, and Instagram. For employees, all the chats were in one place. I have changed the KPIs that led to increased productivity by about 15%. I had a lot of work with employees, coaching and improving their skills. 

Formerly, I was the head of the sales department in an IT company that develop and provide SaaS solutions for cargo transportation. There I build the sales department from 0 and directly worked with clients. I conducted negotiations with representatives of potential customers Enterprise level, signed a contract, and controlled all the stages of the onboarding.