Position: Customer support representative
Category: Support
English level: upper
Years of experience: 1.5

I have a basic understanding of Polish and  Spanish languages, an average knowledge of German and knowledge of English at the upper intermediate level.

During the entire period of work, I developed excellent communication skills, empathy and understanding of the client's needs, I know how to find an individual approach to each client.
Work experience: 6 months in the field of Gambling and 1,5 years in the field of Dating as a customer support representative

Education: bachelor's degree in English and German philology and translation

My main duties at work were: 

- communication with clients from Europe, North and South America and Africa, who speak English, Spanish, Portuguese, German, Polish and French, 

- help with managing subscriptions and navigating sites/apps, 

- working with payments and their refunds

Worked in chats and tickets in Zendesk and Omnidesk.
I prefer to work with chats and tickets, do not consider working with calls