Position: Data/HR Analyst/ Coordinator/ Analyst
Category: Data Analyst
English level: upper
Years of experience: 5

- Support changes in employee life cycle events;
- Providing support, guidance and solutions to all customers with the systems (Workday, SAP);
- Rescind specialist;
- Talent Management Administrative Specialist;
- Organization Administrative Specialist;
- Bulk Upload Administrative Specialist;
- Providing and creating reports from Workday, SAP;
- Building effective relationships with customers;
- Understanding business and client’s needs;
- Easily understanding and solving technical problems;
5 years of experience in HRIS position. I'm self-driven multitask person, who able to insider people around, manage own time and priorities work; excellent communicator with good presentation skills, positive and result-oriented attitude person. I am always ready to help  and support if needed.
HRIS coordinator: - Managing triage and resolution for tier 1 queries related to systems, data, reporting or processes
- Conduct root cause analysis to determine appropriate action plan for break/fix including impacted employees/users/data clean-up
- Work with Process & Content team to ensure all HR related content including processes, policies, guidelines, FAQs, SOPs, and other HR information needed to support HR activities is up to date with configuration changes
- Supports the design of system configuration for all enhancements or break/fix
- Work with Head of Technology & Data to support requests for new functionality, manage bug/defect fix reporting and manage resolution through change board
- Tracking query progress and report to the Head of Technology & Data, HR Analytics Manager and Head of Service Delivery where needed any delays in resolution outside of SLA
- Making recommendations of resource allocation to query volume, including analyzing query types and demand / volume to promote efficiency and effectiveness of the team
- Providing routine reporting on call volumes, queries, etc. to HR Business Services leadership
- Conducting root cause analysis for key issues, supported by data, to provide advice and solutions on how to improve use of data and HR systems
- Utilize business knowledge to identify areas of systems improvement opportunity and submits proposals for analysis that lead to recommendations of systems improvements
- Assist and deliver support services for region and identify root cause/trend issues and find proactive ways to reduce tickets and resolve issue
- Supporting and covering Data & Configuration Analysts as required
- Designing and delivering training in partnership with Talent CoE and global teams as needed