Position: lead generation, account management, customer care
Category: Lead Generation
English level: upper
Years of experience: 9

Experienced Account and Sales Manager with a demonstrated history of working in the IT industry. Skilled in Customer Support, Negotiation, Sales and Translation. A strong customer care professional with a Master's Degree focused on Language Interpretation and Translation (German) from Kyiv National Taras Shevchenko University.
Lead generation and nurturing manager at an IT outsourcing company (4 years and counting):
Support of sales processes
Market research
Planning lead generation and lead nurturing campaigns according to the company's GTM
Shaping ICPs in coordination with delivery units
Preparing
content for outbound outreach - sales emails and Linkedin sequences
Managing activities of subcontractors (external lead generation agencies)
Outbound campaigns for existing customers development
Warming up leads before transferring them to sales managers
Ensuring data accuracy in CRM
Temporary managing the lead generation team (during the manager's maternity leave)

Account Management (German-speaking markets) at Depositphotos (3 years):
• Answering questions, providing information to customers.
• Working on incidents and problems.
• Developing relationships with new and existing clients to expand sales.
• Problem-solving, dealing with complaints.

Software: Dynamics CRM, Zendesk, Salesforce CRM System, Atlassian Jira, Confluence, Microsoft products

Languages: Ukranian (native), German (working proficiency), English (working proficiency)

Other skills: Negotiation, Sales, Customer Service, Customer Support, Customer Care
Customer success, account management, customer care, lead generation and nurturing. Dealing with English/German-speaking clients.