Position: Customer Success Manager, Technical Support Specialist, Account Manager
Category: Support
English level: fluent
Years of experience: 5

In the last company was the one and only in charge of the whole customer care dept for almost 2 years. Developed all internal and external processes from scratch, created long-lasting relationships with all teams, and onboarded new customer care specialists, leaving a significant legacy for further customer care team growth.
Solid experience in customer support, customer success management, and tech support in IT companies and AI startups. Worked with b2b and b2c software products specifically. Took the main role in product development, bug reporting, software manual testing, knowledge base & help center & internal documentation creation. Familiar with HTML, CSS, and Rest API.
I'm not interested in the support of dating, trading platforms, or any kind of adult content.