Position: Business/Data Analyst
Category: Business Analyst
English level: intermediate
Years of experience: 3

I participated in the development and successful implementation of a CRM system for a large network of clinics. Also, I developed a bot for their patients, which currently has 50 000+ users.

In total, I have developed more than 15 bots with unique processes.
I have worked for 3.5 years in a Ukrainian startup that automates business processes for clients. The company was small, so I have quite diverse experience. Performed functions of business analyst, data analyst, project manager, tester and tech. support.

My responsibilities:
 - Meetings with customers, presentation of the system;
 - Collection and analysis of customer needs, coordination of technical task details with them;
 - Writing technical documentation (technical tasks, BPMN, system technical documentation, project story-map);
 - Design of database architecture and user access rights;
 - Modeling scenarios in bots; 
 - Creation, configuration and maintenance of bots; 
 - Optimization and automation of the customer's business processes;
  - Writing SQL queries (window functions, grouping, creation of temporary tables, subqueries)
 - Creating tasks for developers, managing priorities and maintaining a backlog;
 - Testing completed tasks by developers; 
 - Implementing the system for clients, training their employees and writing instructions/algorithms for them;
 - Technical customer support;
 - Standardization of the customer's tables and their import into the system;
 - System administration and user interface configuration;
 - System prototyping (using Figma);
 - Communication with integrators (Diіa, LikLik, PB4);
 - Setting up integrations (Binance, CheckBox, Binotel, Shopify, DoctorOnline, PrivatBank);
 - Creation of synchronization between databases (working with API);
 - Creating custom interactive reports in PowerBI (financial, marketing, sales analysis, delivery efficiency, system user activity analysis);
 - Optimization and formation of monthly reports.

You can see examples of bots, prototypes and PowerBI reports in my CV.

English level: Intermediate (B1). Also, I attend courses to improve my level.

Also, I have recommendations from a previous employer.
The main priority in choosing a job is an interesting product and the opportunity to develop. I want to work in a large team, where it is desirable to have several analysts.

I don't consider offers from companies cooperating with russians.