Position: Operations manager
Category: Other
English level: pre
Years of experience: 4

Achievements at Glovo:
Effectiveness of city management (all cities under my
leadership achieved their targets).
Help in onboarding a new operations spetialist. Introduction
to work, sharing experience, full support of the entire work
cycle.
High performance review results in the H1 and H2 of 2022.

Achievements at Helsi:
During my work, my client base has increased by 7 times.
Career growth within the company.
SENIOR OPERATIONS SPECIALIST
LLC "GLOVOAPP UKRAINE" (GLOVO)
from August 2021 to the present
Operations
Creating and implementing projects and action plans to
improve operations, expanding areas for operations,
launching new delivery zones based on data analytics.

Review, analysis and deep dive into metrics on a daily,
weekly and monthly basis to plan and implement corrective
actions to achieve and exceed targets (using tools,
dashboards, and Looker).

Supply growth (courier engagement and retention processes).
Work with job boards, acquisition funnel, processing and
selection of leads, onboarding (information sessions with
presentation and registration of couriers).
Improvement of Glover Experience (organization of focus
groups, loyalty programs, raffles).
Administration of the work of the Glover center
(procurement of inventory and gifts, Attention Hours,
payments and cash operations).
Planning and forecasting, fleet management.

IMPLEMENTATION TEAM LEADER (EASTERN REGION)
LLC "HELSI UA" (HELSI)
from December 2017 to January 2021
Implementation and operations
Ensuring the operations of the product in the eastern region.
Implementation of the product at all stages and further support, reporting, collection and transfer
of data on product improvement, work in JIRA.
Managing a team of 5 people.

Negotiating and signing contracts
Negotiating with government and commercial medical institutions.
Product presentation, commercial negotiations, procurement procedure, work with tenders,
signing contracts.

REGIONAL IMPLEMENTATION MANAGER
(DNIPROPETROVSK AND ZAPORIZHZHIA REGIONS)
from October 2018 to January 2020
Implementation and operations
Ensuring the operation of the product in the Dnipropetrovsk and Zaporozhye regions. Product
implementation and support of key customers in the regions.
Managing a team of 3 people.

ASSISTANT TO THE IMPLEMENTATION MANAGER
from March 2018 to October 2018
Assistance in compiling KPIs and reporting, training new implementation consultants, training
clients to work with the product.

IMPLEMENTATION CONSULTANT
from December 2017 to March 2018
Training customers to work with the product.
Achievements: