Position: IT support
Category: Support
English level: fluent
Years of experience: 11

Security Plus certification.
Consistent customer support solutions.
-Cloud/VM SD-WAN support for small to large businesses
-Provided VOIP product training and guidance to 
businesses of various sizes
-Facilitated resolution of trouble tickets using Salesforce 
platform.
-Resolved issues with cloud based PBX services for 1000+
customers.
-Provided call analysis and tracking to 1000+ individuals and businesses.

-Provide Help Desk support to 200 end users
-Install hardware including Enterprise Laptops, Desktops and networked printers and scanners
-Install Software including Windows operating systems, IM clients, Endpoint security
-Troubleshoot desktop and network issues
-Manage of 4-5 person team that provides Satellite support to end users
Compensation package commesurate with experience.