Position: Support Team Lead, Head of Support, Supervisor
Category: Support
English level: fluent
Years of experience: 5

IELTS C1
Zendesk support certification
SolbegSoft 08.2021 — Present
Zendesk Administrator & Implementation Partner
- Administrating multiple Zendesk accounts
-Help clients building support teams
- Advising for Zendesk beginners of how to establish the support process
- Working with Zendesk API's to create tech specifications for Zendesk Developers
- Full support of customer decisions related to Zendesk and online support in general

Alfa-Bank Belarus 04.2020 — 06.2021
Development manager for online support
- Administrating Zendesk account of company with ~50000 requests per month
- Implementing updates and enhancing agent productivity
- Master supervising of activity in social networks
- Providing detailed and versatile analysis using Zendesk instruments and special software e.g. Power BI

Alfa-Bank Belarus 05.2017 — 04.2020
Support specialist
- Technical support and customer success management consultation using Zendesk software, communication with clients in messengers and other sources, managing social netwoks.
I am looking for a job in the sphere of online support. The best fit for me seems to be the Support Team lead role, as I have wide experience in this field and good communication skills to get along with agents and other colleagues.