Position: Billing Business Development Manager
Category: Other
English level: upper
Years of experience: 8

Dealing with PSPs - integration, cascading
Business Developer
September 2021 - present
Temporary projects. Kyiv, Ukraine
FinTech
 PSP research, onboarding, integration

Billing Support Manager
September 2017 - December 2021
Bi-Online Solutions. Kyiv, Ukraine
Financial Market

KYC, fraud prevention
Payment processing
PSPs (onboarding process, integration, cascading)
Monthly/yearly reports 
Transaction results analysis
Researching and reviewing billing issues, resolving concerns
Creating new standard operating procedures improving billing accuracy and cash flow
Manual refunds on a daily basis
Collaboration with the Development Team and communication with external providers for troubleshooting
Monitoring the process of payments, optimization  

Customer Support Representative  
August 2015 - August 2017 (2 years)
Bi-Online Solutions. Kyiv, Ukraine
Financial Market

Identified and escalated issues
Maintained customer satisfaction
Provided excellent customer service by efficiently resolving issues and responding to inquiries
Organized customer information and account data for business planning and customer service purposes
Audited customer support procedures and collaborated regionally to promote standardization across all offices

Customer Support Representative
May 2013 - July 2015 (2 years 3 months)
Fosa International. Kyiv, Ukraine
Online Gambling

Provided exceptional and professional service to existing and potential clients in order to maintain high customer satisfaction rates, increase customer loyalty and boost sales.
Built strong relationships with the field operations team to support business development opportunities and improve service.
Recommended potential products or services by collecting customer information and analyzing customer needs.
Working Remotely in a stable company desirable not related to gambling, schedule flexibility