Position: ServiceNow Analyst
Category: Other
English level: fluent
Years of experience: 5

// ServiceNow Certified System Administrator
// Led a new ServiceNow application development. that allowed to cut 200k$ annually 
// Led different SNOW teams, total of 13 agents
// ServiceNow in my heart since 2017, with over good experience on ServiceNow Development, Maintenance and administration.
// Hands - on experience in implementation of various IT processes on ServiceNow such as Incident and other ServiceNow modules.
// Great IT Service Management (ITSM) experience in Incident Management.
// Develop KPIs and provide ITSM performance metrics reports using ServiceNow Performance Analytics Module.
// Experience creating/running, publishing/sharing report for different modules on ServiceNow using established KPIs.
// Perform QA testing: impersonating PO, Service Owners and End Users to perform User Acceptance Testing in UAT during the Software Development Life Cycle.
// Perform Business Requirements gathering, data validation & data mapping review, Business Process flow, Business Process Modeling.
// Experience in writing detail system use cases, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users.
// Managed requirements on Knowledge base articles.
// Experience designing and creating User Records in ServiceNow for new users.