Position: Customer service representative
Category: Support
English level: upper
Years of experience: 2


In my previous roles at Evolution Georgia and Majorel Georgia, I gained valuable experience working as a customer support professional for a combined total of two years. During this time, I successfully completed various projects and tasks that involved providing exceptional customer service and support.

In terms of projects, I handled a high volume of customer inquiries through multiple channels, including phone calls, emails, and live chat. I effectively resolved customer issues, provided product information, and assisted with troubleshooting technical problems. Additionally, I consistently met or exceeded performance targets for response time, customer satisfaction, and issue resolution.

Regarding technologies, I worked extensively with customer relationship management (CRM) systems to track and manage customer interactions and information. I also utilized various communication and collaboration tools to effectively coordinate with team members and ensure seamless customer support.

As a member of the customer support team, my role involved collaborating closely with my colleagues to address complex customer concerns, share best practices, and contribute to a positive team dynamic. I actively participated in team meetings, provided input on process improvements, and shared insights from customer interactions to help optimize our support strategies.

Moving forward, I am eager to continue growing in my customer support career and expand my skill set. I am particularly interested in enhancing my knowledge of emerging technologies and tools that can improve customer support efficiency and deliver an even higher level of service. I am committed to staying updated with industry trends and continuously improving my communication, problem-solving, and customer-focused skills.

Overall, my experience in customer support at Evolution Georgia and Majorel Georgia has equipped me with a strong foundation in delivering exceptional customer service, utilizing CRM systems, and working effectively within a team. I am excited about the opportunity to contribute my skills and dedication to a remote job, where I can leverage my experience and drive for continuous improvement to make a positive impact.