Position: Account Manager / Account Executive / Account Director
Category: Sales
English level: fluent
Years of experience: 6

+1M Euro (2021-2022) closed deals 
+4 years of enterprise sales experience 
+20 regional/global contracts signed 
High CSAT across existing accounts
- Responsible for several accounts globally (Top 50 pharmaceutical companies), preparing the tactics for the up-sale, single SPOC for business-driven decisions and escalations topics
- Provide supervision and leadership for the operational activities (multinational team coordination, process development and improvement, project management)
- Develop partner strategy and maintain the communication with existing 3d parties across assigned accounts to ensure smooth service delivery 
- Execute meetings with customers, conduct presentations of company services, and analyze high-level requirements
- Prepare commercial offers, negotiate with customers, and close deals (preparations of SOWs, agreements/or amendments to existing contracts in close collaboration with the legal team)
- Work in CRM/Jira/Power BI according to the approved business process in the organization
- Collaborate with various internal departments to ensure that they fulfill all customer requests (Product Office, Development/Design teams, PMO, BA, Marketing, Legal, Finance, and C-Level)
- Collect and analyze data concerning customer behavior to understand changing needs (NPS/CSAT, 1-1 meetings with project stakeholders) 
- Coordinate RFIs/RFPs bids preparation by involving and supervising the work of internal departments, conducting pitch presentations, and negotiating with procurement