Position: Lifestyle Manager (Tourism) and Customer support manager
Category: Support
English level: fluent
Years of experience: 3


My last work experience was with Insignia Group of Companies.

My duties were as follows:

•	Managing travel arrangements for VIP clients from all over the world, including hotel packages worldwide, transportation services such as car, helicopter, and boat transfers, and organizing tours and excursions
•	Providing VIP services for clients on arrival, departure, and transit, as well as car rentals and concierge requests, and ensured the highest level of service quality
•	Maintaining regular communication with strategic DMCs and partners, utilized CRM systems to record all client information and requests, and charged clients for services using the VPOS system
•	Performing Credit Card Customer Support duties, including fraudulent transaction verification, card activation, and providing information on personal account details through ICL+ and CRM systems

I am a great team player and adapt very well to new work environment. Always stay very involved into work process, I am helpful, communicative, empathetic, patient and cheerful all the time. I am willing to learn and improve my skills constantly. Very attentive to smallest details and have advanced multitasking and problem-solving abilities. 

My main goal is to improve my skills and gain new work experience to be able to climb up career ladder and strengthen the company with my persistence, knowledge and creativity. I would like to be the part of incredible perspective company that brings progress, benefit and positivity to our society.
Night shifts won't work for me. I have quite long experience with work at night time, I used to stay up all night solving hard, stressful and immediate tasks and it reflected on my health negatively.