Position: customer support
Category: Support
English level: fluent
Years of experience: 1.5

Sales, customer service, good communication skills, English, ability to learn quickly, Customer service, Business communication skills, Microsoft Office, CRM, support, communication skills, customer care, Google Meet, good public relations, Team Building / Training, fast learner, Creative thinker
I have a track record in resolving customer complaints and settling customer service level agreements. This was marked by many positive evaluations from the customers I attended to.
Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets
Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%
Trained and mentored 4 new employees on conflict resolution, and Zendesk CRM
Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management
Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%
I want to be constantly challenged. To be able to do my best for the growth of the company.
Looking for a customer support or  sales position in any company with outsourcing or SaaS model.