Position: Billing Lead; QA and Compliance Specialist;
Category: Support
English level: upper
Years of experience: 3


Sep 2018-May 2020 - Billing Agent:
- Provided assistance for customers with special billing requests.
- Promoted company products, services, and savings plans when appropriate.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
May 2020 - October 2021 - QA Compliance Specialist:
- Provided agents with feedback to improve the quality of the service.
- Quality control of the service provided in accordance with the rules.
- GDPR and Compliance control.
- NPS survey investigation and analysis.
- Communication with managers, team leads and agents.
- Statistics analysis, rules establishment.
- Conducting trainings for new candidates.
I don't want to work nights shifts