Position: Senior Technical Support Engineer
Category: Support
English level: fluent
Years of experience: 6

Automation Programmer at Vodafone Share Services:

Created an automated analysis tool, reducing processing time by 40% for informed decision-making.
Implemented code review process, reducing software bugs by 20%.
Streamlined complex data migration, finishing two weeks ahead of schedule.

Help Desk Engineer at Vodafone Share Services:
Maintained 95% customer satisfaction by swift issue resolution.
Cut onboarding time by 30% through effective training.
Boosted efficiency by 25% with a knowledge-sharing platform.

Operations Manager at Myle NYC:
Slashed inventory holding costs by 20% while ensuring product availability.
Introduced flexible scheduling, raising morale by 15% and lowering absenteeism by 10%.
Reduced production waste by 30% for enhanced sustainability.

Service Desk Manager at RSG Global:
Implemented knowledge base, cutting ticket resolution time by 30%.
Elevated customer feedback scores by 25% through team-wide training.
Ensured business continuity with disaster recovery planning.

Senior Technical Support Coordinator at MetricWorks:
Achieved 50% faster first-response times via focused training.
Resolved critical software bug, decreasing escalations by 40%.
Lowered escalations by 20% through a comprehensive troubleshooting guide.

Implementation Project Manager at nVision Global:
Completed software deployment two weeks early, under budget.
Integrated third-party API for expanded product functionality.
Managed risks effectively, ensuring on-time delivery.
I am a dedicated professional with a diverse background in IT and operations management, bringing valuable expertise gained from roles at esteemed companies.

As an Automation Programmer at Vodafone Share Services, I leveraged my technical skills to design and implement automated solutions, optimizing processes and enhancing efficiency. In my subsequent role as a Help Desk Engineer, I provided top-notch technical support to ensure seamless operations and user satisfaction, strengthening my problem-solving abilities.

Transitioning to a managerial role, I served as an Operations Manager at Myle NYC, where I honed my leadership skills by overseeing day-to-day activities, streamlining workflows, and fostering a collaborative environment. As a Service Desk Manager at RSG Global, I continued to excel by leading a team in delivering exceptional IT support services, aligning with organizational objectives, and serving big chains like Aldo, Bath and Body Works, and Group Dynamite Canada.

My journey continued with a role as a Senior Technical Support Coordinator at MetricWorks, where I not only resolved complex technical issues but also mentored junior team members, reflecting my commitment to knowledge sharing. As an Implementation Project Manager at Vision Global, I further expanded my skill set by orchestrating successful project lifecycles, driving cross-functional collaboration, and ensuring on-time, on-budget deliverables.

With a track record of blending technical prowess with managerial finesse, I am eager to bring my multifaceted experience to new challenges and contribute to innovative solutions that drive business growth and customer satisfaction.