Position: Customer Success manager, Customer Support manager, Account manager
Category: Support
English level: upper
Years of experience: 4

I was one of the team members involved in the re-organization of general communication processes at Eurosender to make it more efficient (structure of emails, calls queue, and so on).
Identified a problem of user experience on the webpage and helped to solve it.
Worked on implementing a new department that was focused on communication and keeping B2B users.
My supervisors can rely on me in difficult and emergency situations.
I've started my career as a Customer Support agent at PocketBook company. Customers from the Czech Republic, Slovakia, and other EU countries have been supported by me both via the phone and email. I used Czech and English in this position. Freshdesk, Oki-Toki, and Outlook are the most used tools for me at PocketBook. 

After 4 years at PocketBook I decided to move and went to young Ukrainian startup Nimses.

I helped to manage the online store and replied to requests from the business users regarding their accounts on Nimses app.

Unfortunately, it was not the best time for the company, that's why after 4 months I had to look for a new job. 

Almost 3 years ago I started cooperation with Eurosender company. It is a digital logistics platform where I became a Sales support specialist. My main task in this position was to help customers use our platform efficiently. Also, I helped with sales and presales tasks. This job included also online assistance to the customers via chat.

After 1 year, I was moved to a new department to the position of Customer success specialist.    
My role is to present our services to newly registered business users, keep in touch with them, solve any issues they can face during using the platform. Most of my customers are from EU countries. Sometimes I deal with customers from the US, Canada, Asian countries.

The main tools and soft I used/use at Eurosender are Pipedrive, Freshdesk, Helpdesk, Odoo, 3CX etc.

It would be perfect if I were able to grow in Customer Success, Sales, or Account management. I believe my communication skills in English and Czech can be useful in these positions.