Position: Senior Technical Support Engineer
Category: Support
English level: upper
Years of experience: 4

- During the year of work at Pixellot, I stepped over 2 positions
- Was able to successfully become the leader of a small team and lead it through different work tasks
- I was able to work successfully and on an equal with Rnd on several tasks
 
- In one month I was able to learn Blender(software for 3d modeling) to a sufficient level to do my first few artworks.
- Managed to kill Rhadan for 1 try before release of the patch(Elden Ring game)
Since my childhood, my father taught me how to deal with computer and when I got older, I began to help him on an official basis. So since 2013 I had a lot of unofficial experience in system administrating with such key points as Windows/Linux troubleshooting, network setup, hardware PC setup, etc.

Afterwards, since 2018 to 2019 I was working as Customer Insights Manager and Audio/Video montage. My tasks included direct communication with clients, and later video and audio editing, as well as the design of various broadcast elements. In my work, I used software packages such as Adobe(Ps, Ae, Lr) and also my system administrating skills.

Since 2019 I am working at Ciklum on AI-Automated Sports Production project as Senior Technical Support Engineer. In this position, I have such responsibilities:

- Supporting automated video production for sports events.
- Troubleshooting of software and hardware elements of systems.
- Communication with customers and RnD.
- Investigating issues with web and mobile applications; auto production and on-screen graphics.
- Using different software for troubleshooting and investigation(Grafana, Papertrail, AWS, Singular).
- Working with different integrations such as LIGR, Genius and Spalk.
- Bug reporting via JIRA.
- API testing (Postman).

At the moment, I am striving to evolve in this direction, with a possible bias in managerial work. But I do not mind continuing to also expand my technical skills.
I would like to work in a stable and interesting project, with further opportunities for growth in various directions.