Position: Project Manager, Scrum Master, Product Manager
Category: Project Manager
English level: upper
Years of experience: 3

As a Head of Product division:
1. Designed and introduced Product Management processes in the company
2. Described all roles and their responsibilities in the Division
3. Launched 2 products
Head of PMO (Jul 2019 - Mar 2020)
1. Training and mentoring PMs
2. Helping PMs to set up the processes on their projects, choose a suitable methodology and adjust it to fit specific project needs
3. Introducing of project management documentation to be maintained on all the projects
4. Performance assessment of PMs
5. Setting short-term and long-term goals for PMs and tracking their achievement

Head of Product Division (Dec 2018 - Jul 2019)
1. Hypotheses generation 
2. Features prioritization
3. Customer development through in-depth interviews and UX-tests
4. Communication of the product view to the developer team and management

Project Manager (Sep 2017 – Mar 2020)
1. Managing of multiple projects using Waterfall and Agile (Scrum, Kanban) methodologies
2. Scrum ceremonies facilitation including demos, daily stand-ups, sprint planning, retrospective and backlog refinement sessions
3. Managing of impediments and risks that limit progress
4. Communication of project status, issues and risks to Product Owner
5. Driving of process improvement - identifying of inefficiencies in the processes, suggesting and introducing improvements
6. Collaboration with customers and technical experts to drive resolutions
7. Pre-sales activities

Engagement Manager (Oc 2016 - Apr 2017)  
1. Identifying client needs, requirements gathering and translating those into solutions
2. Defining and negotiating the project scope, estimation
3. Selling the products and services, engaging a development team

Customer Support Team Leader (Nov 2015 - Oct 2016)
1. Employee performance monitoring and analysis
2. Task coordination
3. Ensuring a high level of communication 
4. Interviewing
5. Staff training

Customer Support Specialist (Nov 2013 - Oct 2015)
1. Accepting, processing and distributing new requests
2. Requirements gathering
3. Consulting the customers via chat and ticketing system
I prefer to work in a product company with a good understanding of product view and clear processes. I would rather avoid outstaffing companies or outsourcing companies that work as subcontractors.