Position: Business development, product, project manager
Category: Support
English level: upper
Years of experience: 0

Process optimisation and Business communication
Head of Business Development
с 02.2019 по 02.2020 
Business & Finance Consulting,Financial institutions consulting

- Products development
- Marketing strategies development and coordination
- Start of email marketing
- Webinars launch
- International conferences
- Start of leads generation, using the website

Results:
- New approach to commercial offers and it's development
- 117% increase in sales to 2018
- Opened new market

Head of Retention
с 08.2016 по 02.2019
PeyPerProfits, Advertising agency

- Hiring and training the team
- Implementation of new document management system, reduced the cost of workflow and increased customers satisfaction
- Holding trainings and scripts development
- Tough customer service
- Construction of marketing department efficient work
- Upsell

Results:
- Increase of plan implementation from 50-60% to 90-100%
- Increasing of incoming calls receive from 87% to 93%
- Raise of clients problems solving from 1-3 days to 1-2 hours
- Lunch of 2 new products