Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 8

My experience is my achievement.
I work for two companies now.  The first company is Joint Stock Company Raiffeisen Bank Aval, here I hold the position of a leading specialist in the department of business banking and acquiring business.  The second is IT company-custom software development E-commerce automation, which deals with custom software development, eCommerce automation, digital transformation.  Here I am in the position of Customer Support and Business Assistant.  
What is my responsibility: support of legal entities and individuals, entrepreneurs.  Technical assistance for working in Raiffeisen Business Online (4 current versions).  Technical assistance for acquiring business, invoices, loans, etc.  Solving complex problems, helping the client (communication with various departments to solve and help the client).  Sale of banking products (from year to year I am the best employee of the year in my department). 
Technical support for clients in the USA (programs are aimed at optimizing processes on Amazon, EBay, Wallmart, etc.).  Calls and correspondence with clients of our software (US residents).  Sales, registration of sub-lists, debiting of funds on accounts for software.  Business assistant for the owner of the software (resident of the USA), assistance in solving any assigned tasks.  Keeping his correspondence and calls, planning a schedule, etc. 
 Took part in the development and optimization of communication scripts and the sale of banking products,  use of live communication techniques by customers to increase their loyalty and increase the consumption of banking products.  As a result, we got an increase in offers and overall satisfaction with the company as a whole.
I want to radically change the profile of work, leave the position of Support, move in a new direction.  I am ready to make every effort to do it.