Position: Social Media Manager
Category: Marketing
English level: fluent
Years of experience: 3

My accomplishments include:

  Grew an Instagram page from 2k followers to presently over 85k followers on Instagram. With the main focus on Instagram reels.

  Strategized, kick-started, and managed a tech workshop resulting in a monthly revenue of over $12k.
  Successfully developed and integrated a chatbot system that increased customer engagement by 40% and reduced response time by 70%, resulting in a significant improvement in overall customer satisfaction
Social Media Manager
Nelo Techie	2021 - Present
	Conceptualized brand identity and developed a unique graphic style and tone for communications that resonated with the target audience.
	Successfully implemented an automated chatbot for Nelo-Techie’s Instagram page, resulting in a 75% reduction in response time to customer inquiries, and a 90% increase in customer satisfaction ratings.
	Conducted extensive research to determine the trends for the business niche and audience preference, enabling the creation of highly targeted and effective marketing strategies.
	Utilized data-driven insights to successfully collaborate with a well-known influencer that aligned with the brand's tone and voice on a campaign resulting in a 100% increase in brand awareness and a 20% boost in sales revenue.
	Successfully developed and integrated a chatbot system that increased customer engagement by 40% and reduced response time by 70%, resulting in a significant improvement in overall customer satisfaction.
	Re-strategized and planned content for Instagram, analyzed content pillars and focused on the ones with the highest impressions and engagement, leading to a better understanding of the
client’s Instagram growth trajectory and with the main focus on Instagram reels, resulting in a massive increase in followers from 2k to over 84k within 12 months, with a total account reach of over 2m.


Community Manager
The Billionaire NFT	June-Nov 2021
	Created and published highly engaging content related to NFTs, leading to an 800% increase in The Billionaire NFT Twitter account reach within 4 months. Developed and executed a highly effective content strategy for The Billionaire NFT's Twitter account, resulting in an impressive 800% increase in reach within just 4 months.
	Developed and implemented a comprehensive social media crisis management plan that effectively handled potential PR disasters, mitigated risks, and safeguarded the brand's reputation, ensuring a positive brand image and customer loyalty.
	Leveraged structured data to create a comprehensive content plan that successfully redirected traffic
 
from the brand's Twitter and Discord to its Telegram channel, leading to a rapid community growth of 5000 people within 5 months.
	Managed The Billionaire NFT's subreddit and skillfully shared content across various crypto-related subreddits, resulting in a significant increase in brand visibility and reach.
	As a skilled Discord moderator, restructured the Discord serve