Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 5


Providing excellent support and exceeding customers' expectations is my true passion. I'm a hard-worker, honest and dedicated person.

Throughout these years, I've honed my abilities in inbound/outbound call handling, chat support, ticketing system (Zendesk), and rapport building. As a supervisor, I was helping my colleagues in finding solutions to more complicated cases. Then, as a Leader, I became responsible for a 10-15 people team. 

In my Customer Support Manager role, I've learned how to handle difficult conversations, give feedback, manage up, and, most importantly, influence the people I manage without authority. My customer service, people-centric nature, and compassion have afforded me excellent interpersonal skills that probably top the chart of my strengths.