Position: IT Manager
Category: Lead
English level: fluent
Years of experience: 8

(2017) - product company
Created technical support department from the scratch – 14 FTE providing application support in 6 languages for 10 applications were hired and trained within 3 months.

(2014-2016) - investment bank
- Successfully completed application support transition from in-house to a vendor by transferring existing knowledge to their support team within 6 months, ~50 application support analysts trained in 6 different locations (20 Tier 1 critical applications in total).
- Reworked existing applications monitoring workflow, reducing false alerts count from 60.000 to 5.000 per month.
- Migrated application support department from HPSC to ServiceNow (20 Tier 1 critical applications in total).
8+ years of overall IT experience and 5+ years of management roles. Available immediately.

- Resource manager / team lead (20+ FTE);
- Hiring / interviewing (> 500 interviews completed);
- ITIL Foundation v3 certified (2016);
- Service delivery / stakeholder management;
- Project management.
Yes:
+ decent company benefits;
+ visa support in case of relocation;
+ business trips (0-25%)
No:
- on-call / weekend / public holiday work;
- business trips (>25%)
- part-time / freelance.