Position: Support Specialist
Category: Support
English level: upper
Years of experience: 3


Monitoring software issues, identifying bugs, creating feature requests and improvements. 

Good with JIRA, YouTrack, MS Office, Teams, Webex, NOP, Zendesk, Mojo, Salesforce, 

I help pilots to perform their flights according to regulations. Dealing with Eurocontrol team and ATC units.

Dealing with software issues using relevant company internal management & IT systems. 
Troubleshooting and workarounds with issues for urgent cases.

Customer support service- managing users' reports, customers should always be happy.

Assisting customers in the usage of the software.

Business Aviation service ordering portal.