Position: Chat support, Coach
Category: Other
English level: basic
Years of experience: 5


Assisted customers through chat platform, providing quality and timely assistance across a range of products and services.
Registered and tracked customer inquiries, prioritizing and ensuring their complete satisfaction.
Effectively utilized company knowledge and tools to resolve customer issues and provide information about products and services.
Conducted outbound calls to clarify details and ensure customer needs were met.
Designed and delivered training programs for new employees, equipping them with the necessary skills and knowledge to excel in their roles.
Created training materials, including manuals, presentations, and online modules, to support learning objectives.
Conducted onboarding sessions, covering company policies, procedures, and product knowledge.
Evaluated training effectiveness and provided ongoing coaching and support to employees.
Motivated and experienced support specialist, sales manager, and trainer seeking to apply my skills and knowledge in a growing organization to achieve its goals.Desire to work in a progressive and creative team.