Position: Customer Success Manager
Category: Support
English level: fluent
Years of experience: 5

As a candidate, I am proud to bring the following accomplishments to the table:

1. An excellent communicator: in my role as customer service representative I’ve reached and maintained native-like fluency in English, and mastered the skill of communicating clearly and coherently; 

2. My background/experience comprises a diverse mix of skills and expertise (maths, philology, IT tech support & customer service, product management, sales, content writing and even gambling); 

3. I'm an effective facilitator (given my 5+ of experience working remotely as a part of geographically distributed teams); 

4. I'm passionate about technology: keen web surfer, whip-smart researcher and just a sharp cookie; 

5. Quick learner eager to achieve greatness; 

6. A guerrilla proofreader and a terrific editor with unmatched attention to detail; 

7. A mature reliable person with a strong sense of responsibility, common decency and a positive can-do attitude; 

8. An outgoing personality with a conflict-free, upbeat, caring and empathetic attitude to people
I am a professional with extensive experience in the IT industry, particularly in Customer Service, Technical Support, and Customer Communications. I take pride in being a graduate of Taras Shevchenko Kyiv National University, where I acquired a strong foundation in mathematics while nurturing my creative side.

Throughout my career, I have held various technical support and customer service positions with different software product companies. What truly excites me about working in customer support is the opportunity to leverage my knowledge base to serve customers and resolve their pain points. I find great joy and satisfaction in helping customers overcome challenging issues, and I am confident in my ability to handle clients' requests with ease and professionalism.

Currently, I am seeking a more challenging path to reach my full career potential and utilize my intellectual capabilities. I have a keen interest in companies working on AI, NLP, and Machine Learning. I am enthusiastic about investing my time and effort into acquiring new skills that can be immediately applied in the workplace. Given my technical background, I am confident in my ability to quickly grasp new technologies and adapt to any skill gaps that may arise.
In my search for a new opportunity, I am eager to embark on a more challenging and rewarding career path. I am seeking a job that aligns closely with my expectations, which include:

* Engaging in challenging tasks within a competitive environment;
* Receiving professional feedback and mentoring to support my growth;
* Assistance with taxes and income reports;
* Preference for roles that do not involve night shifts.