Position: Technical support - Sysadmin
Category: Sysadmin
English level: intermediate
Years of experience: 3


I have in-depth knowledge of technical support and experience in managing and troubleshooting issues in Middleware products on UNIX and Linux environments. I also have experience with shared and VPS servers, setting up servers from scratch, searching for DDOS attacks, and coordinating with data center support.

I coordinated with Level 1 technical support specialists to handle technical tickets and escalated them to Level 2 in the most critical situations after spending considerable time on a single ticket. Additionally, I trained new technical support specialists and provided assistance to customers with more complex technical issues requiring personalized care and more in-depth investigation.

Overall, I possess a strong technical skill set and high level of experience in various areas of technical support, making me a valuable asset to any organization.

I also have knowledge and understanding of various programming languages such as Python, Javascript, C++, PHP, HTML, and CSS. I am a fast learner and can work well under stress. I have experience working with operating systems such as Windows 7, 8, 10 and Linux, Linux servers, cPanel and WHM control panels, and have several cPanel certifications. I have experience working with Adobe Photoshop, Indesign, Corel, Word, Excel, Powerpoint, and Access. Additionally, I have knowledge in TCP/IP, DNS, and other networking concepts (HTTP and HTTPS). I have a basic understanding of IP protocols and DNS, and have experience working with content management systems such as WordPress.