Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 1

1. Reduced costs of the department by optimizing the work of automation flows by 2 times.
2. Reduced the number of bugs by half by finding the tech debts and fixing them.
I'm a Project Manager with 1 year of experience. In my position, I was managing the Automation department of the Marketing agency. In my role I have been:
- using Scrum and Kanban as Agile frameworks;
- working with Trello, Jira, and Confluence;
- managing the team of CRM and no-code automatization developers;
- documenting all the work of the department (Business Requirement documents (User cases), SOWs, Meeting notes, Risk and Issue logs, Reports, User Manuals, SOPs, Technical documents, and Test documents);
- communicating with stakeholders, and performing business analysis to ensure meeting requirements;
- creating technical visualizations of the automated flows, and Roadmaps;
- working with such services as Salesforce (CRM system), Zapier (no-code tool for the automatization), Make (no-code tool for automatization), Reply.io and Mailchimp (email marketing), Twilio, WordPress, Clicksend.