Position: Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 1.5

Transformed an ineffective and overestimated support team into the most productive team in the customer care department.
I have managed a team of 20 agents in the product company. My scope of responsibilities covered hiring, evaluation (KPI,QA),teaching etc.  Very good knowledge of Zendesk.
A product international company is a preferable choice.