Position: Head of Support/Project Manager
Category: Product Manager
English level: fluent
Years of experience: 5

In the capacity of Support Team Leader - based on the results of certain polls, surveys and regular 1-2-1's that have been conducted throughout my time as a Team Leader, I've managed to decrease the Support stuff turnover, increase the motivation of the agents, making them less inclined to leave the company and review offers from others, thus benefitting the company hugely, since it takes quite some time to onboard an agent even if there are decent internal processes in place. 
I've additionally helped these agents to grow [their future careers] within the company, as well. 

That in terms resulted in a tremendous boost of the performance metrics, and overall health and feedback from the agents, too.

Additionally, I have raised 3 Support Leads from my Team within a span of 2+ years.
- Management of the cross-functional teams (DevOps, developers, support, live, marketing, CRM).
- Management of the continuous product delivery within Agile Framework. 
- Stakeholder management (active communication, reports, briefs, project proposals).
- Management of external partnerships and marketing campaigns.
- Handling of the product documentation, technical requirements, product roadmap, and strategy.
- Prioritisation of the product backlog. Incidents management.
- App publishing (AppStore, Google Play) Market trends, competitor analysis. 
- Exploration of the new, upcoming trends.
- Building and updating the support business processes
- Communication and reporting with the key stakeholders
- Team management
- Hiring, onboarding of the new agents
- Coordination and automation of the Support workflows

Experience with the following products:
- SaaS (support of subscription based applications and services)
- Fintech (banking, billing, etc)
- Crypto, blockchain (currently engaged with crypto derivatives, along with the development of the new products)
- Trading, copytrading (stocks, CFDs, ETFs)
- Mobile gaming
Would love to be engaged in building of the vibrant and incredible product, along with building the Team itself, in a role of Product Manager or Head of Support. 

Big plus if the product is related to fintech/crypto.