Position: Head of Contact Center NHS Ukraine
Category: Support
English level: upper
Years of experience: 11


Work experience:
During 1995-2000, I worked as a lecturer at the Department of Aerospace Intelligence in the Armed Forces of Ukraine. Same time, I received the degree of Candidate of Technical Sciences. Since 2000, I have worked as a contact center operator at Ukrainian Mobile Communications (UMC). During 2000-2007,  I worked in various positions at UMC, namely, I was responsible for the implementation and administration of the CRM system, optimization of the contact center. At the same time, I was the administrator of the information systems of the company (which were connected to number 111). My next place of work was VTB Bank. From 2007 to 2018, I was responsible for technical support of the contact center at VTB Bank, where I was then the head of the contact center of VTB Bank. My achievements in this position include the creation of a contact center from scratch. From 2018 to the present, I work as the Head of Customer Support at the National Health Service of Ukraine. My responsibilities include implementing and maintaining a contact center for the NHSU. All my above-mentioned experience gave me a deep understanding of working with contact center systems(Alcatel, Genesys, Cisco), skillful mastery of SQL, work with different databases (Oracle, SQL Server). In addition, holding leadership positions, I developed my managerial talents, because most of my work involves communication with people, negotiation, and internal processes.