Position: Support
Category: Support
English level: intermediate
Years of experience: 5

I established a player support department within the company from scratch. I take pride in enabling the team to swiftly rectify errors and receive well-deserved gratitude from players thanks to my prompt work.
Professional experience:
- technical support (using Kayako Unified Customer Service Software);
- working with community;
- creating Help Desks;
- manual testing of games;
- creating Facebook pages for games;
- In-game chat moderator;
- Creating gameplay videos for a YouTube for company’s channel

Key Skills:
- Communication skills for effective interaction with players and colleagues.
- Technical expertise in the field of mobile game development.
- Problem-solving abilities and quick decision-making skills.
- Customer-oriented mindset and empathetic approach to meet customer needs.
- Time management and prioritization skills for handling a high volume of inquiries and tasks.
- Willingness to continuously learn and update skills in line with industry trends.
A friendly team where they are not afraid to discuss important work matters in an informal setting. The opportunity to shape processes to yield positive outcomes from them. Interested in delving into project analytics.