Position: Customer Success Manager/Account Manager/ Customer Support
Category: Support
English level: fluent
Years of experience: 3

Perfect team player, looking for new opportunities, have a great experience of working with people, both clients from all over the world, and management, training, and cooperation with the team.

I am a quickly learning, highly motivated, and hardworking person who will not be intimidated by difficult tasks and stressful situations.
Work Experience

PREPLY 08/2020 - 01/2021 Customer Support Specialist.
‒ Answered and resolved customer's questions and issues.
‒ Worked deeply with administrative and technical tools, closely
cooperated with Product and Finance Departments.

BRAVELS 02/2020 - 04/2020 Product Trainer.
‒ Created and validated training content for Sales and Support
departments
‒ Coordinated post-training activities, supported new agents through
the whole trial period
‒ Developed about 10 manuals, workbooks, assessments
‒ Сonducted a series of training sessions for more than 30 new
employees

Ticketing Team Lead.  04/2017 - 02/2020
‒ Monitored Ticketing and Customer Support agent's work,
coordinated team of 5-6 junior agents
‒ Assisted management with hiring processes and new team
members' training
‒ Handled a bunch of emergencies of Company external clients
‒ Performed Ticketing Department Manager duties when Manager
was absent

Ticketing Agent. 10/2017 - 04/2019
‒ Made tons of bookings and reservations of airline tickets
‒ Provided help with consultations to the Financial and Sales
Departments

 Aviaconact Travel Agent.  07/2016-08/2016
‒ Handled incoming calls/email, assisted with client's requests, questions, payments
Only day-time/late evening working hours, no night shifts