Position: Junior/Intern Business Analyst · Project Assistant · Support Specialist · Administrative Analyst · Atlassian Consultant
Category: Business Analyst
English level: upper
Years of experience: 0.5


13 years of experience in working with clients and layout designing. 

Skills: to speak simply about complex things, collect and analyze information, communicate with the client during the entire process of creating a product, and listen and hear the client's wishes.
Hard skills: Proficiency in MS Office, Google Workspace, advanced computer user.
Experience with Confluence, JIRA, Trello, Figma, Canva, Draw.io, UML, BPMN, Flow diagrams, Prototypes, mock-ups, SRS, User Stories, Use Cases, and DMS.
Basics - SQL, Python, UI/UX.
Understanding of SCRUM / AGILE methodologies, SDLS

09-10.2022, 04-06.2023
Teacher of 2-month computer literacy courses for refugee women from Ukraine, NGO Svitlo, NGO Slovo 21 
Trained and developed students' skills in Google Workspace – web-browsing, word-processing, spreadsheet, cloud, e-mail programs.
Set up computer systems and delivered step-by-step instructions on basic use.
Plan and implement curriculum to teach up-to-date technology to 10+ students.


2014-2021
Layout designer, Freelance 
Projects with Ukrainian publishing houses and universities. Communicated with authors, analyzed their needs, created mock-ups, oversaw the printing process.

2010-2014
Layout designer, Dmitry Burago Publishing House  
Communicated with authors, printing houses (full production cycle – from the manuscript to the finished book). Created about 400 books during this time;
Organized annual conferences (600–800 people), developed content and mass mailing using the in-house e-mail database, a help hotline and  annual conference proceedings;
Maintained the corporate website, managed website updates and filled it with content using CMS: 
Used social media to distribute information about book launches, events, and other publishing house news; 
Prepared annual reports in MS Word and Excel.

2005-2010
Lead Engineer, Layout Designer, National Aviation University of Ukraine, Publishing House
Layout of 35 educational books, prepared work plans and schedules for 6 teachers. Created a student newspaper for journalists and managed the process from selecting topics to printing. A total of 6 issues were released.

 2004-2005
Technical Support Specialist, iFree Ukraine, developer 
of apps for mobile phones and content
Received calls to the hotline, resolved content loading and display issues, and communicated with the layout design department. Collected information from various types of media, analyzed and created reports.