Position: Support, Customer
Category: Support
English level: intermediate
Years of experience: 4


Position: Technical Support Specialist
• User support and moderation in social networks
• Customer support on the largest platforms for the sale of
goods and through company mail
• Help in solving problems with the company's goods
• Consultation and answers to users' questions
• Monitoring and identifying problems with products
• Analytical work on competitive products
• Reports on the work performed and the situation in general
about user feedback, problem detection, etc.

Position: Customer Service Support Manager
• Working with user feedback on all price aggregators
regarding the operation of the online store, solving problems
that have arisen.
• User support through social networks, mail and on the
website of the online store, moderation.
• Helping users with their online store orders
• Monitoring problems with placing an order or its delivery or
shipment. Also monitoring the problems of the site,
collecting feedback from users and transferring information
to the relevant departments.