Position: Operations and Communications Manager
Category: Support
English level: fluent
Years of experience: 9

Self-motivated, creative manager with 7 years of experience in the field of online education.
Able to involve and encourage people to carry out their duties responsibly in conditions of remote work. 
“ Skyeng Manager of the year 2018”
“ Teachers Department Best Employee 2020” in Skyeng
Open-minded and diverse personality with various interests. 
English level C1 - got a FLEX scholarship in 2005.
Ortnec Services Ltd, Cyprus
Key Account Manager (April 2022 - Present)

Key accounts management, problem-solving, communication, sales, and trade marketing.
New business development and database management.
Skyeng, Remote
Team Lead for Different Educational Projects (February 2020 - March 2022)

Launched the project Premium English, selected and interviewed prospective teachers.
Managed seven group managers, achieved the highest ratings in the teacher's NPS survey.
Selected, taught, and organized onboarding work process for 150 teachers.
Managed finances, daily reports, and motivational schemes.
Launched QA process from scratch.
Native Teachers Group Manager (November 2018 - August 2019)

Managed 100 native speaker teachers and integrated KPIs to prevent teacher turnover.
Won the "Manager of the Year Award" in 2018 and 2020.
Conducted numerous meetings, presentations, and conferences.
Junior Scheduling Department Lead (February 2016 - November 2018)

Managed scheduling department, dealing with around 20 tickets daily.
Worked with VIP clients and taught junior managers all the basics.
Customer Support Manager (August 2015 - February 2016)

Assisted 1200 teachers with administrative, financial, and organizational issues.
Used Jira, CRM, Usedesk, Omnidesk for task setting and scheduling.
Supermarket chain "Ekomarket", Ukraine
Quality Assessment Specialist (May 2013 - May 2015)

Outlined quality assurance policies and procedures, ensured compliance with standards.
Oversaw inspection and quality systems, performed product testing.
Documented quality assurance activities, analyzed customer grievances and other non-compliance issues.