Position: Junior Project Manager, Junior Python Developer
Category: Python
English level: upper
Years of experience: 0

Courses: 
03/2021 Using Python to Access Web Data (Coursera)
12/2020 Python Data Structures (Coursera)
11/2020 Programming for Everybody (Getting Started with Python) (Coursera)
11/2019 Project Management / CAPM (ITEA)
05/2013 – present 	
Customer Service Specialist Road Freight Department (currently on maternity leave) in Kuehne+Nagel
•	Negotiation with customers to understand their needs and analyze quality of service. 
•	Coordination with customers by telephone and email. 
•	Providing guidance on customers questions, investigating and solving their problems.
•	Analysing customer service, reporting to stakeholders.
•	Assistance in signing the contracts and preparation of prolongations.
•	Communication between different departments in worldwide company, solving their conflicts to achieve common company’s goals.
•	Assigning and tracking tasks in custom company’s ticket-tracker system. Working on prioritization, breaking down large tasks into smaller ones, timeline management.
•	Meetings organization, preparing agenda, filling meeting minutes and tracking action points.