Position: Customer relations specialist/ Product manager
Category: Product Manager
English level: upper
Years of experience: 5

Lead the account management team and build relationships with existing clients. Work closely with clients to identify their needs. Develop strategies to grow clients and ensure that the team is providing quality, cost-effective services. Overfulfillment of quarterly KPI’s by more than 12%. More than 75% of Happy customers work with the company on recurrent basis and recommend us.
• People management and supervision, managing remote teams and Team extension projects
(EU markets, Israel, USA) working with AI, Data Science, Blockchain, web, and mobile
development projects and providing consulting for Customers with  dedicated teams.
• Team mentorship and cross-department collaboration, working on improvements of processes • Conflict management, crisis management, and problem resolution
• ParIcipaIon in company strategy development and communicating it to the team. Designing
the metrics for measurement of customer satisfaction and customer loyalty
• Development of consulting stream within the company focused on Cloud-based AWS/CGP/
Azure projects as well as Secure and High-loaded projects
IT business development and customer relations professional with over 5+ years of experience focused on the highest possible level of Customer satisfaction. Building long-term and trustful relations with Clients from all over the world (USA, Europe, Israel, Singapore), local and global brands, startups, and enterprise companies. Management of customer expectations in delivering Blockchain, AI, Data Science, web, and mobile development projects. Experienced in managing remote teams and team retention. Strong background in marketing and advertising business. Making Clients and developers happy.