Position: VIP Account Manager (betting/gambling) / Customer Support Agent
Category: Support
English level: upper
Years of experience: 4


I have 4 years experience in customer support field. 

At first, I'd been working as a Customer support agent for a year and a half. The main duty was to provide an execellent service to the clients and teach/control other agents.

Then I'd been working as a VIP account manager for 3 years. I was responsible for communicating with VIP - clients. I had to resolve the non-standard requests and our team offerd different types of concierge services. I helped to develop personal offers to our clients using basic knowledge of HTML to create or edit web pages.
As a VIP Account Manager I can:
- make a segmentation of VIP clients;
- develop special offers for clients;
- calculate preliminary sum of bonus (or sum of other kinds of bonuses);
- provide first-rate support.

I have a basic knowledge of fraud game in sports and casino.

I'm familiar with Zendesk, Zopim, Slack, Jira, Konnektive, Live Agent, and other customer support softwares.

I attended workshops/trainings to hone my people skills. 

I also occupied position as a Chargeback Specialist. I researched credit card disputes and then prepared documents applying Visa/MasterCard Regulation.