Position: Junior QA Engineer
Category: QA
English level: upper
Years of experience: 0

I finished my first step in switching - QA/QC Engineer courses. So I would like to present my skills summary:
- QA testing theory;
- Testing tools: Fiddler, Postman, Selenium IDE, Test Rail, API;
- PM tools: Jira, YouTrack;
- Databases: SQL (SSQL);
- Others: Slack, G Suite, MS Office;
- Teamwork skills;
- Attention to details, analytical thinking.
- As I have experience in customer support I have a high communicational and problem solving skills.
Customer Support Manager 
- Work on reducing the number of requests (writing FAQ in the Intercom, creating Knowledge Base and quick responses);
- Providing customers with pre-agreed information;
- Lead generation.

Customer Service Representative
- Initial processing of the customer's request at the stage of sale and further support;
- Troubleshooting according to customer needs;
- Handling direct enquiries of customers;
- Process improvement.