Position: Senior Operations Manager/Project Manager
Category: Project Manager
English level: fluent
Years of experience: 2.5

I have started my IT career almost 5 years ago from Customer Support Agent. Today I'm experienced Operation Manager in 4 different areas of the software development. The process of building  4 teams from the scratch, gave me the most valuable experience that I can ever get. 
Having 4 full-time areas to work on, I was always passionate about study something new, in such way I started diving into SDLC processes, Project Management and Scrum. 
Self-educated and motivated :)
Customer Support Manager:
• Zoho CRM
• JIRA
• Creating internal documentation
• Customer and team communication leading

Senior Operations Manager:
• JIRA
• Understanding of planning and strategies/ability to develop, implement, and review business procedures
• SDLC
• Experience with 4 teams of 3-9 team-members (Support/Content Editors/Mobile App Specialists(Builders)/Billing Coordinators)
• Currently working for 2 years with two long-term projects mobile/website development
• Task assignment and tracking
• Creating internal documentation
• Customer and team communication leading
• Agile methodologies running. Organizing, supporting, and performing Scrum meetings
• Risks analysis