Position: Support Engineer
Category: Support
English level: upper
Years of experience: 1

I have enriched my technical background, improved customer support skills.
My position in company is Support Engineer.My responsibilities are to receive and manage customers’ requests, questions through Support Team communications channels, research and identify solutions to software and hardware issues reported by customers with the help of 2nd line of Support and Product Teams, diagnose and troubleshoot technical issues, including account setup,ask customers targeted questions to quickly understand the root of the problem and gather additional details for higher levels of support, monitor issues through to resolution, within agreed time limits (Support SLA),talk clients through a series of actions, either via web meeting session, email or chat, until they’ve solved an issue, properly escalate issues unresolved by 1st line to appropriate internal teams — 2nd line and/or Product Teams, etc,ensure all issues are properly logged within the ticketing system,follow up with clients to ensure their systems are fully functional after troubleshooting, maintain jovial, friendly relationships with customers.

I would to find a part-time job where I can use all my skills and experience got as Support Engineer, Customer Support Agent.