Position: Customer Support Representatives
Category: Support
English level: fluent
Years of experience: 2


QA Manager:
- Reporting problems with internal systems, products, technical issues to the managers of other departments
- Assisting employees from other departments with complex cases, software-related questions and issues connected with the support department
- Technical cases management (via Jira)
- Monitoring agent performance by gathering relevant data from chat conversations and emails that affect service quality
- Creating manuals and other documented forms of explanations regarding the workflow, internal procedures and systems
- Implementing new ideas and processes to increase the efficiency of support department work routine


Customer support representative 
- Processing the requests via chat/email (FR/ENG)
- Bugs report and creation of technical cases (Jira)
- Communication with other departments


Outreach manager
I was responsible for the promotion of job-aggregator services through the establishment of a barter-based cooperation with different kinds of online resources. I was to find and mark the progress of work with the websites in the CRM system, reach out to partners by writing cover letters and form a do-do collaboration with the interested ones.