Position: Customer Success Manager (English/German)
Category: Support
English level: fluent
Years of experience: 4


high expertise in CRM and ERP as well as SAP and Saas segment.
Worked for German product company.  Organised, attentive to detail with strong interpersonal and communication skills.
Advanced English and German.

My previous responsibilities included:

-onboarding of B2B customers 
-product implementation on customers' side
-review calls with customers

-upselling and cross-selling
-monitoring customer needs
-providing information regarding goods and delivery
-complaint resolution