Position: Customer Support Representative
Category: Support
English level: upper
Years of experience: 2


Hello, my name is Kostiantyn, and I am a Customer Support Representative with a strong background in this field of activity. Over the past two years, I have gained experience working in various remote positions, where I have developed expertise in managing customer subscriptions, providing technical support, and resolving billing inquiries.

As a Customer Support Representative at Namecheap, a leading domain, hosting, and websites service company, I managed customer subscriptions which allowed them to register their domain names and use hosting services. My responsibilities included registering new orders, upgrading or downgrading customers' plans, and helping customers connect their domain names to the hosting. I also assisted customers in installing SSL certificates and resolved any issues they encountered through chats or tickets.

At Skelar, I have been working for the Howly project as a Technical Expert through communication with the customers in chats and as a Billing Agent in tickets and calls. My role here is providing technical support, handling billing inquiries, and assisting customers in resolving any issues they encountered on the platform. Speaking about the project, Howly is an online platform where users can receive full consultations from the best beauty experts, electronic engineers, financial consultants, and other top specialists at any time of the day and night.

Aside from my work, I have a passion for playing the piano and enjoy retro themes. I believe in continuous growth and am always eager to enhance my knowledge in diverse areas. I have a friendly and open nature, which allows me to connect with others easily. Overall, I am a dedicated and passionate individual who enjoys communicating with people and helping them solve their problems. My dedication to work and personal growth drives me to improve continually and achieve new milestones.