Position: Project Manager
Category: Project Manager
English level: upper
Years of experience: 3

Certifications:
* Communicating with Empathy (NASBA CPE credit) by Elizabeth Pierce, 2023
* Productivity Machine: Time Management & Productivity Hacks by Patrick Dang, 2023
* Creating Team Vision, Mission & Values by Nancy Larocca Hedley, 2023
* EFSET English Certificate 60/100 (B2 Upper Intermediate) by EFSET, 2022
* Jira Fundamentals Badge by Atlassian, 2022
* Google Project Management: Professional Certificate by Google, 2022
* Scrum Fundamentals Certified by SCRUMstudy, 2021
* Inclusive Leadership: The Power of Workplace Diversity by University of Colorado System, 2021
* Write Professional Emails in English by Georgia Institute of Technology, 2021
* How to Manage a Remote Team by GitLab, 2021
* Cloud Computing Basics (Cloud 101) by LearnQuest, 2021
* Software Development Lifecycle Specialization by University of Minnesota, 2021
* Project management: the start of the project journey by The Open University, 2020
* Agile with Atlassian Jira by Atlassian, 2020
* Software Product Management Specialization by University of Alberta, 2020
Project Manager, Feb 2022 - Present

Key responsibilities and achievements (you can find more on my LinkedIn page):
* identifying customer needs and expectations, controlling risks during project execution;
* monitoring and analyzing CSAT, ESAT; performing regular project meetings with a client;
* managing project staffing, compensations, employee engagement, and retention;
* mitigating conflicts and communication problems arising inside the project team;
* monitoring and controlling project costs, invoicing and billing;
* successfully released few projects and scopes earlier than planned;
* got Customer Hero of Q4 2022, Customer Hero 2022 awards.

Junior Project Manager, Jul 2021 - Feb 2022

Key responsibilities and achievements (you can find more on my LinkedIn page):
* coordination and completion of projects on time within budget and time;
* coordinating, organizing and motivating project team members;
* working with customers satisfaction, managing reports to the clients, build collaborative partnerships;
* following software development life cycle and methodologies, participation in project/sprint demos;
* successfully released a few projects in time and budget;
* improved and structured project documentation.

Project Manager, Feb 2021 - Jul 2021

Key responsibilities and achievements (you can find more on my LinkedIn page):
* project coordination from requirements gathering to delivery;
* ensuring customer satisfaction, demonstration of iteration results for the client;
* project planning,monitoring, and teamwork control;
* successfully released two projects in time and budget.

Chief State Inspector, Sep 2013 - Jul 2021

Key responsibilities and achievements (you can find more on my LinkedIn page):
* communication and correspondence with taxpayers, consideration of requests by law enforcement agencies, court rulings, public authorities, etc.;
* successfully moved lots of services to eDoc;
* driving the team progress reports to HQ department;
* driving organizing and conducting tax audits of taxpayers;
* working with databases of the State Tax Service of Ukraine.