Position: Data Analyst
Category: Data Analyst
English level: intermediate
Years of experience: 3


In my enriching journey at Kapital Bank since July 2022, I have had the privilege of contributing extensively to the Overall Experience and Customer Experience squad. Within this dynamic environment, I've been entrusted with the responsibility of delving into the intricate realm of customer behavior analysis. By meticulously examining customer interactions with the Birbank app, I've been able to glean invaluable insights that transcend mere data points.

Harnessing the power of data analytics, I've collaborated closely with the marketing department, playing a pivotal role in sculpting innovative marketing strategies. My efforts have been integral in providing the department with profound insights that guide the development of these strategies, offering a unique blend of creativity and data-driven precision.

At the heart of my role, I've masterfully managed the complete lifecycle of data analytics. This comprehensive journey begins with the art of collecting data, a process that requires finesse and accuracy to ensure the foundation is strong. I've delved into the realm of data cleaning, understanding that pristine data is the bedrock upon which insightful analysis is built.

My proficiency in SQL has enabled me to perform intricate data manipulation, crafting numerous queries for detailed analysis. Additionally, I've demonstrated my capability in centralizing data by extracting it from multiple sources, contributing to the creation of a unified repository for enhanced accessibility and analysis.

In my previous role at 166 Logistics from March 2021 to July 2022, I similarly provided vital insights to the marketing department and managed end-to-end data analytics processes. This encompassed diverse responsibilities such as data collection, web scraping from multiple sources, rigorous data cleaning, testing, insightful visualization, and comprehensive reporting.

During this time, I employed PowerBI and MS SQL to conduct thorough data analysis, showcasing my adaptability to different technological tools. My role also involved collaborating with various teams to gather, analyze, and document intricate data requirements for medium to high complexity projects.