Position: Head of TechSupport
Category: Support
English level: upper
Years of experience: 4

Got an excellent result in debugging work processes; 
I set the dynamics of development - the technical customer support in the company grew into a customer service department, the percentage of satisfied customers has grown sharply.
Easy going and proactive, initiative
  Always ready to take responsibility
  Research and analytical skills
  Written and verbal communication skills
  Customer-oriented and ready to deliver excellent client service

Work Experience:
  Code review
  Explaining technical concepts to students

  Diagnosing complex problems, troubleshooting
  Technical expertise and understanding
  Manual Testing
  Creation and maintaining of support documentation
  Explaining technical concepts to users

  Helpdesk support
  Distribution of applications among managers