Position: Junior Project Manager
Category: Project Manager
English level: upper
Years of experience: 2.5

Google Project Management: Specialization, 
Coursera
Feb 2023
Google Data Analytics, Coursera Present
EMPLOYMENT
Customer care agent Apr 2021 - Jun 2022
Namecheap.com
Responsibilities:
Provide support to the customers (in chats and via emails) and case 
troubleshooting;
Escalation for deeper investigation to the corresponding teams (if needed) 
and notify Leads when a recurrent problem appears;
Communication with clients via company's social media.
Tools: Jira, Confluence, Trello, Putty, Sprout Social, Google Workspace.
Learning manager Jun 2022 - Present
Namecheap.com
Responsibilities:
Developing and implementing learning strategies and programs;
Designing e-learning courses, lectures presentations, and their delivery;
Training process management to ensure successful completion;
Communication with the other teams and stakeholders;
1:1 and other meetings conduction.
Tools: Jira, Confluence, Trello, Putty, Google Workspace, Rise 360