Position: Technical support
Category: Support
English level: fluent
Years of experience: 2

Improved user satisfaction rating in my previous company by 30% through prompt resolution of service requests
Service support using SLAs 
Solving out service requests and filling out resolutions in a ticket based system
Installation and Maintenance of hardware and softwares
System administration
Helpdesk services
Customer support
Administering mail accounts
I wouldn't wish to be informed late about the expectations of the role that will be allocated to me.