Position: Manual QA Engineer
Category: QA
English level: fluent
Years of experience: 0


Head of Quality Assurance Department
ARCE, project Lime
Kyiv
Mar 2021 - May 2022

• Quality audit and feedback to agents /QA /Team Lead
• Analysis of problem issues, creating solutions to improve personal and team performance
• Preparing presentations for regular business review meetings
• Ad-hoc reports for all quality-related KPIs
• Communication with partners and clients



Communication Department Representative
Seoul National University International Students
Association
Seoul, South Korea
Mar 2017 - Mar 2019

• Email correspondence and translation (English and Korean)
• Cloud document storage organizing
• Moderation of the flow of information on the website
• Organizing events for international students
• Creating and posting weekly meeting minutes
• Assistance with the Help desk for international students