Position: Project Manager/Service Manager
Category: Project Manager
English level: upper
Years of experience: 10

AWS Certified Cloud Practitioner
Azure Fundamentals 
Scrum (Softserve internal exam)(Lviv)
End date 2017 
ITIL® Foundation Certificate in IT Service Management(Lviv)
End date 2014 
ITIL® Foundation Certificate in IT Service Management

Certification MCITP
End date 2012 
IT professional: Enterprise Desktop Administrator on Windows 7

Certification MCTS
End date 2012 
Windows Server 2008 Network Infrastructure, Configuring

Certification MCTS
End date 2012 
 Windows 7, Deploying Windows and Office 2010

Certification MCTS
End date 2011 
TS: Windows 7, Configuring
GCP Infrastructure support and monitoring
One of Britain’s fastest-growing suppliers of tools, accessories, and building supplies to the trade, home improvers, and self-builders. With a multi-channel offering, customers can buy online, at over 400 branches across the UK. Our team has been responsible for infrastructure maintenance and support.
UK company
6 months
Service Manager
	Project onboarding/leading 
	Creating projects documentation
	People management
	SLA monitor/control
	 Escalate in a timely manner, to appropriate individuals and teams, outage events
	Coordinating project schedules, resources and information
5 team members
GCP (Monitoring, Logging), JIRA, Confluence

Visitor Management Solution
US based company that provides cloud-based visitor management solution to monitor, track and notify visitors, vendors, and guests. 
Every customer gets their own dedicated private environment, hosted securely in the Microsoft Azure Cloud. Currently, more than 250 companies with roughly 1,000 locations worldwide benefit from the solution.
2 years
Service Manager
	Coordinate the Service Setup stage
	Creating projects documentation
	Primary contact and escalation point for Support issues
	Tracking Service Level provided by Support team during Service Operation
	 Coordinating project schedules, resources and information
4-5 team members
Azure, Bash, Tomcat, Kubernetes, Jenkins, Pingdom, Virtual Box, ELK, Terraform

Cloud Analytics Platform
US company committed to delivering market-leading software solutions that empower partners and customers to dramatically improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks.
3 years
Service Manager
•	Make sure that all necessary processes, procedures, documentation and knowledge base are in place 
•	Provide regular reports on provided support service level  
•	Track service level provided by Support team during Support phase
•	Primary contact point for customer
5 team members
AWS, OpenShift, Linux, Docker, Prometheus, Grafana, Bash, PostgreSQL, Scrum.