Position: Team Lead
Category: Support
English level: upper
Years of experience: 3

Achievements: initiated and implemented a Training Program for junior staff

Leadership: guiding newcomers. Coordination, checking drafts and ensuring adherence to rules, task allocation
Attended Business Analys Courses in Advanced IT 

Project Coordinator 
-	Task prioritization and processed coordination across team members
-	Task description in Trello, Asana (or Wrike) 
-	Organizing and coordinating meetings via Skype
-	Communication with stakeholders. Requirements specification 

Business Application Support Representative 

- Providing prompt assistance via email or Skype 
- Issue investigation
- Tracking cases to CRM
- Communication with clients
-Creating videos, user guides and trainings on the application usage. Demo video creation 
-	Preparing monthly statistics reports on company products (Kibana) 
- Error Logs report composing (MySQL, Excel) 
-	Communication coordination between a client and an Operation team