Position: L3 Support Linux administration
Category: Sysadmin
English level: upper
Years of experience: 2.5

Master degree in maxilofacial surgery.
CPPCERT
CWA
RHCSA
Jun 2021 – Present
THG Hosting (The Hut Group)(L3 Hosting Dedicated Engineer)
-Linux Administration
-VMWare/VMSphere administration experience
-Shared/Dedicated/Virtual servers.
-Servers monitoring.
-Process customers' requests via Helpdesk and live chats
-Configure third-party software on customers' virtual environments
-DNS system functioning.
-POP3, SMTP, IMAP protocols.
-Networking.
-Web (Apache, PHP, CGI) SSL certificates and HTTPS protocols.
-FTP/SFTP.
-Mysql. Backups. Engines differences.
-Data mirroring: scp, rsync, lsftp, dd.
-CPanel, Plesk hosting panels configuration on backend level.

September 2020 – Jun 2021 
Qoders Family(Customer Support Specialist)
- Manage support tickets via monitoring system(HelpScout);
- Submit bugs into tasks for fixes;
- Track computer system issues through resolution, within agreed time limits;
- Install, modify, and rearrange WordPress themes;
- Cooperate with developers and other units.

May 2020 – Aug 2020 
SoftServe Business Systems (Service Desk Agent - TIER1)
- Processing tickets via monitoring systems(Freshdesk, Jira, Salesforce, PagerDuty, Cherwell);
- Instructions and technical documentation processing via Confluence;
- Communication between clients and support levels(ITIL);
- Evaluation of Azure/AWS metrics and decision making based on input data;
- Running Jenkins scripts.

March 2017 — January 2020  
Private dental practice (Dentist Assistant)
- Therapeutic dentistry; 
- Surgical dentistry; 
- Medical documentation routine.

January 2016 — January  2017 
ZoomSupport (Technical Support Representative) 
- Guided customers through the application;
- Troubleshooting of Mac OS;
- Managing CRM.
I want to hone my skills and achieve additional knowledge in Server technologies and DevOps field.