Position: Customer Experience Officer
Category: Support
English level: fluent
Years of experience: 2.5


Customer Experience Officer               January 2022 – Present 

Ruff ‘n’tumble, Isaac John, Ikeja,         Lagos State, Nigeria 

    Analyzing data gotten through telephone survey and feedback report related to enquirers and customer satisfaction for management and stakeholder decision making. 

    Successfully verify and validate about 100 customer information, loyalty cards 

    Design and apply robust engagement strategies via calls, emails and SMS by providing regular and constructive feedback to resolve inactive customer engagement. 

    Initiating telemarketing activities via communication of ongoing offers , promotions and campaign to cross sell products and services as means to reach company goals.