Position: Client Care/management
Category: Support
English level: fluent
Years of experience: 5


May 2021 – present 
Customer Care Specialist at Wix

Providing support via chat/email channels to platform users (worldwide, major audience from EU and USA);
Solving both technical product-related issues and user’s inquiries on wellbeing and general satisfaction with the service overall;
Making sure user gets full assistance with ongoing matters, as well as analyzing user’s business and suggesting additional tools and services (both free and paid) that might help customers improve their business online presence;
Participating on multiple projects, learning and developing new strategies on “caring approach” and soft communication skills;
Mentoring and coaching sessions for newly employed colleagues.

English Translator at A&Z and Ola Language Schools (Remote) 2018 – 2021
An extended period of maternity leave

Office Management Lead at Ciklum (Kyiv) 2016 – 2018

Developing policies and procedures for Ciklum's branch in Gulliver. Assisting with the hiring of new administrative department employees, training activities, and orienting. maintaining a safe and secure work environment; developing personal growth opportunities. Coordinating relocations of different teams between multiple office locations; overseeing vendors on relocation days (approx. 1,500 employees relocated) Maintaining continuity among the administrative department, local clients’ software development teams, and projects by documenting and communicating actions, irregularities, and continuing needs.
Improving service quality by devising new practices, updating existing procedures, monitoring and evaluating office managers KPIs; communicating job expectations; planning and monitoring yearly individual performance reviews within the administrative department team. Cooperating with the landlord and multiple vendors. Submitting information for budget preparation; analyzing expenditures and monitoring costs of different channels.


Office manager at Ciklum (Kyiv) 2015 - 2016 

Receptionist at Ciklum (Kyiv) 2013 - 2015

Customer Support Representative at Webologic LTD ( Kyiv,  Tel Aviv) 2012 - 2013 
Providing customer service via multiple channels (email, chats and phone calls). Assisting with issues, solving problems, upselling and cross-selling.

Salesperson at SGI Trading Co (Florida, USA) 2010 – 2010
I feel like my personal and professional qualities will bring a great value in Customer Care department. So I would like to shift from administrative positions.