Position: Product manager
Category: Product Manager
English level: upper
Years of experience: 9

• Opening merchant accounts for high risk merchants
• Chargebacks, Fraud, Refunds management and proving strategies of improvement
• Analyzing billing processes and establish best practices, monitoring and implementation new market trends
• Management of Business Development division in terms of new payment processing partners
• Close collaboration with numerous Payment Service Providers & Acquirers, their integration
• Approval rate optimization 
• Traffic/Payments management
Payment product manager. E-commerce company 2018 - current
- research and integration new local PSPs, acquirer banks (cards - and APM); 
- approve rate optimization;
- providing anti-chargeback logics to reduce chargeback ratio
- according to card brands requirements;
- chargeback disputing;
- providing A/B testing to determine the most effective concepts and creatives;
- cooperation with finance, technical and customer support departments


Payment product manager. E-commerce company 2017 - 2018
- negotiations and launching different payment systems;
- open new merchant account for high risk merchants;
- balancing of mids - control of the filling of mids with transactions, chargebacks;
- chargeback dispute - building up the process of challenging chargebacks;
- development payment part of the product;
- A/B testing of new business models and features

Head of business development. Payment service provider 2014-2017
- supporting and offering additional solutions to merchants, creating and driving new business through presentations and sales propositions;
- working with acquiring banks, PSP companies and building models of calculations to increase profitability of the project; 
- maintaining PCI DSS compliance standards and certification;
- creating and controlling process of developers sprints in dev team;
- full coordination of technical team in creating product for payment gateway;
- development and implementation of marketing campaigns;
- attending and representing company at events and exhibitions tailored to merchants

Account manger. Finance company 2014
- following up on leads and potential clients, also maintaining good relationships with active clients by providing best support and added value to company's services;
- collecting all required documents and going through the KYC procedure
• Professional Development 
• Looking for company with clear and adjusted processes