Position: Customer Support
Category: Support
English level: upper
Years of experience: 8


Customer Service experience:
- “Ciklum” 19.04.2021 –
Customer Support Representative
Customer support responsibilities, via email and live chats.
- “Stone Cargo” 03.09.2020 – 16.03.2021
Tracker and Customer Support
As a part of our brokers’ support team was tracking the loads/freights to their final destination (on the USA market), regular communication (via the phone and email) with shippers, carriers and Amazon representatives; creating and adjusting Amazon appointments.
- “Keepit” 13.01 – 08.05.2020
   accounts creation and modification regarding cloud-to-cloud data storage; providing 
   customer support via email
- “Sky-Tours.com” 27.05 – 01.10.2019
   freelance position, home based, providing customer support (in English) via live chats, 
   email and phone calls (Skype)
- “Runway” BPO 13.11.2017 – 08.04.2019
   providing services for Norwegian Airlines over the phone and live chat, booking and 
   rebooking tickets
- “Intersono” Medical Clinic, May – September, 2017 
   negotiations with different clinics, organization and performing 
   transportation of human embryos to Israel, Macedonia, Russia 
   and Ukraine.
- “Austrian Airlines” 18.11.2013 — 30.10.2015 
   rebooking passengers in cases of flight irregularities and 
   handling baggage and service claims with passengers via email 
   (in English)