Position: Technial Support Agent
Category: Support
English level: upper
Years of experience: 11

The first things that come to mind are:
Started a Technical Support department from scratch. Have been occupying a position of a Team Leader of this department for more then 10 years.
Worked for several IT companies in Ukraine. 
The notable achievements that are relevant to the job position are:
- Writing project documentation;
- Management and coordination of a tech support team; 
(Started tech support department for the project. Created workflows, templates, procedures depending on the requests of the customers. Keep the work at a high level of customer oriented approach. Take care of a friendly atmosphere within the team)
- Resolving issues via live chat/emails/skype calls;
- Creation, processing and closing tickets;
(Connecting to servers via ssh, access SQL and NoSQL databases. Using SQL selects/updates/deletes. Using PIG Latin for NoSQL. Retrieving/updating/deleting data. Creating internal tasks accordingly.)
- Troubleshooting;
(Dealing with hardware and software issues of gaming units)
- Shell commands and scripts using;
(Retrieving data from server logs via bash commands. Creating/Modifying/Removing files)
Ideally would like to get a remote part-time job. Full time options are also considered. 
It would be great to join a friendly goal-oriented team.