Position: Manual QA Engineer
Category: QA
English level: fluent
Years of experience: 0

- During January — June 2023, I took QA Manual courses in Hillel IT school and successfully finished them with an Excellent score. Courses included tech documentation preparation, manual testing, bug reporting and getting to know tech tools.

- In April 2023, I completed an SQL course in QAlight IT school, getting a certificate.

- I carried out QA duties on my previous job positions, pre-checking and reproducing tech problems, as well as creating bug reports to address the issues to the devs.

- I stick to self-lerning and searching for all the necessary information myself and I am into thorough tech issues investigation.

- My goal is to dig to the root of the problem, doing as many checks as possible for it to be completely solved.

- Most of the QA tools are used by me on a daily basis on my current job position (Kibana, Testrail, Postman, PostgreQSL, Android Studio).
Experience:
(Mobile app)
Apr 2023 — current time

- Working as a customer support manager at a local product mobile app company;
- Proactive bugs and tech issues motitoring and reporting;
- Using Jira, Kibana, Mixpanel, PostgreSQL and Postman on a daily basis during issues investigation and information gathering;
- App vitality monitoring via Amazon AWS services, Firebase, Grafana and Google Console;
- Emulating the devices to reproduce bugs via Android Studio;
- Communicating and co-operating with QA, server and dev teams during issues investigation;
- Reproducing issues and preparing bug reports when necessary;
- Release notes creation.

(Gamedev)
Jan 2020 — Feb 2023

- Worked at a L1 tech support lead position at a local gaming studio.
- Daily communicated with QA and Dev departments and informed them on ongoing problems. 
- Tracked and handled feedback, complaints and bug reports from players via CRM systems;
- Created and edited project/technical documentation (Confluence);
- Investigated and prechecked tech issues before reporting them to QA and dev teams.
- Read logs and profile JSONs to determine the tech issue cause.
- Resolved minor tech issues with the help of internal tools (manually changing profile file code).
- Reproduced bugs and tested game builds when QA team was unavailable.

Experienced Confluence, Jira and Asana user.
I'm seeking for a position that will help me improve my tech skills and knowledge. Ukrainian product companies are much preferred (gamedev, mobile app, web testing).

!!!! No companies that cooperate with russia/belarus or hire employees coming from these countries.