Position: Business Analyst
Category: Business Analyst
English level: fluent
Years of experience: 3


I have been working as an Application Engineer for 9 years and as a Business Analyst for the last 3 years. Most of the time I work in Telecom domain.  

Working as an Application Engineer I have the following responsibilities:

- help our customers to find out the best ways of configuring the product that will go along with their business requirements and needs;
- provide Domain and business presentations to different stakeholders and teams;
- conduct training and demo sessions for current and new customers;
- assist with troubleshooting of issues appeared during the product management;
- assist current and new customers to launch their business during the startup assistance period. 

This experience helped me to develop my:

- soft-skills in communication with customers and our team;
- attention to details;
- planning skills on the ongoing and new projects for the customer;
- skills in resolving complaints from the customer when needed;
- mentoring skills for my current and new colleagues;
- practical skills in working with MySQL database;
- troubleshooting skills;
- experience in working with SDLC (Agile) methodology. 

Working as a Business Analyst I have the following responsibilities:

- development and maintenance of business analysis documents for internal and external use;
- active collaboration with technical, QA team, Development team and Management team for planning, resolving project issues;
- provide customers with training and demo sessions;
- prepare and carry out the UAT for developed features and Demo presentations to different stakeholders;
- requirements and use case management: gathering, prioritization, decomposition business requirements to functional, writing user cases, project business and functional requirements;
- work with end user's requests and their feedback. 

This experience helped me to gain: 

- experience in working with the best practices of the Business Analysis;
- experience in working with YouTrack, Confluence; 
- experience in requirements elicitation;
- excellent communication and research skills;
- problem-solving and analytical thinking skills;
- skills in prioritization of the tasks among the list of assigned ones;
- requirements management skills. 

Also, I created the training course for teaching our trainees and colleagues from other departments on the product.
Awaiting from employer:
1) Long-term relationships
2) Opportunity for career growth
3) Competitive reward
4) Looking for new interesting projects