Position: Head of Customer Support Operations
Category: Support
English level: fluent
Years of experience: 5

- Built and managed a team of between 90 to 100 people
- Created a Motivation system for support agents
- Raised standards of service and improved customer ratings by 80%
- Automated processes and raised the department's efficiency by 50%
Determined Head of Customer Support Operations with almost 5 years of experience. Built and managed a department of between 90 to 100 people. Raised standards of service and improved customer ratings by 80%. Doubled process efficiency and reduced errors by 25%, by creating and implementing a Motivation program. Obtain a strong background in the gambling industry, as well as in the gaming field. 

My current tasks are:
- Developing and measuring key performance indicators to
determine and improve the effectiveness of all customer
service activities
- Coaching and mentoring the agents and offering guidance
and support their activities
- Creating a cost-reduction strategy
-  Automating processes and raising the efficiency of the team
- Creating a system of QA evaluation
- Setting up the migration to a new Customer Support
Platform