Position: Customer Support Rep
Category: Support
English level: fluent
Years of experience: 7


Jun 2015- December 2016- software support and sales manager at «Zoom Support», Vinnitsa.
Responsibilities:
1) incoming calls,
2) software activation on customer’s Mac computers via remote access or by phone,
3) resolving different issues with the software, 
4) providing customers with the diagnostics of their system, 
5) providing customers with the possible solutions for existing problems,
6) promoting the service of the company,
7) closing sales.
January 2016 –January 2020: Senior Loan Officer at « Finova Financial» 

Responsibilities:
• Financial Product Sales
• Credit & Needs Analysis
• Contract Negotiation
• Document Mgmt. & Control
•  Process and schedule payments 
• Staff Training
• Providing support online via chat and over the phone
• Achieving company's goals and closing loans

 January 2020 – July 2022: Teamlead at « American First LLC »
Responsibilities:
• Organizing workflow
• Document Mgmt. & Control
• Staff Training
• Delegating tasks
• Problem solving
• Recommend and developed training courses 

About Me:

Customer - focused and business - driven professional with the ability to manage portfolios and execute product sales and service. Experienced in retaining top accounts. Have ability to prepare customer specific financial plans, process account transactions. I am reliable, well organized, able to prioritize workload, comfortable working on my own or as the part of a team. Able to cope under pressure.