Position: Head of Billing
Category: Support
English level: upper
Years of experience: 11


I've been working with payments and disputes for 15 years, so I know everything about how disputes and chargebacks are handled by different parties - merchants, cardholders, payment providers, and banks.

But I'm not simple customer support or chargeback officer. I have deep knowledge of how the payment system is built and works. I also have experience with processing and payment tools development and claim management CRM design and implementation.

How I can be helpful to you:
dispute management
preparation of dispute documentation following the rules of payment systems
analysis of internal processes, policies, and agreements
development of customers interaction model
recommendations for the fraud management
recommendations for further automation of the dispute process
dispute consulting education

I aim to help companies avoid losing their money due to payment disputes