Position: Head of Customer Support
Category: Support
English level: upper
Years of experience: 2.5


As I work, I am looking for alternative methods of working with clients, implementing new features for the support. 
Optimization of support work. 
Organizational issues (schedule, holidays, sick leave). 
Assessment of the quality of team work, development of team motivation. 
Reporting.
Communication with other departments and active participation in product improvement.