Position: Customer and sales representative
Category: Support
English level: fluent
Years of experience: 3

Telephone Service: professionally processed 80+ calls per day, providing information
and service to ensure customer satisfaction.
Customer Relations: Earned high marks for customer satisfaction, company-wide.
Customer Follow-up: Ensured that customers were satisfied with company products and
services by making purchase follow-up calls.
Conflict Resolution: Responsible for handling customer account inquiries and accurately
providing information to ensure the resolution of product complaints and customer
satisfaction.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Having worked in a call center for 3 years, I have plenty of experience listening carefully to the needs of my customers before efficiently working to solve their problems and explain the solutions. Most customers already begin to feel taken care of once you listen carefully to their concerns. Asking clarifying questions, repeating their concerns, and simply quietly listening are helpful ways to demonstrate that you are listening and that you care about their problems. I worked to increase my ability to writing professional responses letters to customers communicate with a customer through phone calls or text messages. I always listen to customers and helping to resolve their issues so that they remain happy and loyal.All of these components lead to happy and loyal customers, which I know is the ultimate goal of a company.