Position: Customer Support
Category: Recruiter
English level: upper
Years of experience: 5

Stable Top-Performer/Team-Player.
I’m working as customer support in German and English. 
Stable Top-Performer/Team-Player.
Handle support inquiries via email/chat;
Work with information concerning inquiries, confirmations, and complaints;
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels (chat/emails).
Acknowledging and resolving customer complaints.
Knowing client's product inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Other related tasks assigned by managers of the Clients.

Translations (DE-UKR, UKR-DE, ENG-DE). 

QA evaluation.

I would like to move on and change my current position to a new one (Recruiter, HR or Project Manager). Ready to learn more!
I am not looking for a position customer support.