Position: Customer Support/Brand Analyst
Category: Support
English level: fluent
Years of experience: 5

Highly experienced in brand protection and client management, worked closely with multiple brands, such as Adidas, Nike, Converse, Tommy Hilfiger and others. Courses and certificates:
- Online Course 'Customer Service' - Public Speaking Masterclass - WIPO Courses (Copyright, Trademark, Design, and Patent Law) - Udemy Courses - Linkedin Courses
 
Business trips, Webinars
Webinars: - Legal Research Webinar
Greetings!

Highly experienced in customer support services, brand protection, and legal fields. I will help you with any tasks/projects related to these niches.  

Skills:

Resilience - managed a high volume workload and challenging cases while still delivering first-class customer service.
Excellent computer skills;
Effective communication and time management skills; 
Patience and empathy, ability to keep calm in stressful situations;
Deep knowledge of clients support tickets and ticketing system;
The ability to coordinate, work with, and gain the trust of business stakeholders to achieve the desired objective;
Freshdesk;
MS Excel, PowerPoint, Word.

Experience: 
Provided quality customer service to 10+ members daily to build brand loyalty.
Identified customer needs through active listening techniques to initiate referrals to colleagues.
Reviewed customer profiles to find opportunities to upsell banking products and credit cards
Offered advice and guidance bilingually in English
Maintained a positive attitude at all times in a fast-paced environment.
Provide support for global enforcement programs, including online and offline enforcement.
Assist with preparation of cease-and-desist letters, DMCA take-down notices, tracking, and follow-up action.

Native in English (able to meet all customer service requirements with English speakers). 
Based in Ukraine, time zone is GMT+02:00. 

I'm open to new projects and collaborations, I will be happy to provide my services to you, and I'm sure it will be a pleasure to work with me!