Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 5


WORK EXPERIENCE

Project Manager
Digital Arbitrage Agency (Dott.pro), Vinnytsia, 02.2019-11.2019 (9 month)
 Creation and management of quality control department
 Creation and management of training center for staff training
 Mentoring an outsourcing platform (hot-selling)
 Creation scripts for hot\cold-sales
 Management and training a team of more than 20 people (operators, supervisors)
 Cooperating with other departments for KPI achievement and processes improvement 
 Leading and moderating meetings
 Work with CRM-system (BITRIX, BASECAMP, TRELLO) and software development tools and models (AGILE, JIRA, ASANA)

HR-manager
KFC, Poland, Poznan, 05.2018-10.2018 (5 month)
 Control for timely execution of staff work
 Submission of a progress report 
 Acceptance and accounting of goods

Project Manager
Leadex.pro,Vinnytsia, 06.2014-04.2018 (3 years 10 month)
 Open call-centers (3 in Ukraine and 2 in Russian) 
 Creation of quality control department 
 Training operators and supervisors  
 Leading meetings for scheduling tasks and deadlines
 Working with bug tracking and administrative tools (JIRA, ASANA)
 Working with AGILE team

EDUCATION
Full higher education 09.2012 - 07.2017
University of Modern Knowledge
Specialty: Law
Vinnytsia

COURSES 
NBC - Business Center "National" 2017 (1 month)
Course: B2C Sales
Kiev
Business-Constructor 2019 (2 months)
Course: Sales Management
Kiev

Hard Skills 
Softs: MS Office (Word, Exсel, Access, Power Point, Outlook) 
Experience work with Photoshop, CRM-systems (BITRIX, BASECAMP, TRELLO) and software development tools and models (AGILE, JIRA, ASANA)
Soft skills
Justice, conidence, decision-making, imagination, mentoring, networking, patience, cooperation, sellessness, calmness, open-mindedness, smile, multitasking

LANGUAGES
 English - intermediate
 Ukrainian - fluent
 Russian - fluent
 Polish – beginner
Network marketing (financial pyramids) - is EVIL