Position: Learning & Development Senior Manager
Category: HR
English level: upper
Years of experience: 11

PROFESSIONAL CERTIFICATIONS: 
- Educational Center for Human Rights in Lviv: Building Culture of D&I
- Coaching for Managers, SoftServe University
- kmbs (Kyiv-Mohyla Business School): Learning management. System approach to L&D
- Bled Business School: Digital Technologies in Teaching and Learning
Learning&Development Excellence Senior Manager 

- developed and successfully implemented a performance management system and competency model for the function of learning designers (18 individuals);
- had successful leadership experience in the matrix structure (performed as a competence manager for the function of learning designers, conducted a full cycle of talent development and management);
- designed and executed comprehensive learning solutions: Certification for learning designers, ramp-up program for them (acted as a solution designer and developer of all materials); functional onboarding flow and program for SoftServe University; 
- was responsible for the systematic development of learning competency as a framework and a process at SoftServe University through blogging and community development, knowledge-sharing events, the establishment of best practices and innovative approaches;
- formed, implemented, and analyzed research on the learning experience for the whole company (12k +).  As a result of the research, indicators of excellent learning experience were developed;
- was an ambassador for an inclusive learning project, introduced requirements and recommendations to ensure diversity and inclusiveness in the company's learning practices;
- was the ideological leader for the internal learning conference for company learning contributors (from naming to agenda, and selection and communication with speakers);
- have deep theoretical knowledge and experience in the field of adult learning, needs analysis, interviews, writing clear descriptions and learning objectives, evaluation of the impact of learning solutions;
- created numerous tutorials, hangouts, and policies for L&D, which optimize learning practices for the benefit of the business and provide an excellent learning experience for employees;
- have a strong skill set for cooperation in multinational companies;
- took part in strategic projects on leadership programs development, improvement of the user experience via LMS;
- completed the internal course on coaching practices, and successfully applying this knowledge in practice;
- I am constantly monitoring trends in the industry (for example, proven international resources - Deloitte, ATD, Degreed, CIPD, HBR, Bersin Academy, etc.), questioning traditional ways of working;
in parallel, I contributed as a trainer