Position: Operations Manager/ Customer Support/ Customer Success
Category: Support
English level: upper
Years of experience: 4

As a professional with a strong work ethic and a dedication to excellence, I have had several notable achievements throughout my career. Here are a few examples:

During my time as a Customer Support Specialist at Quest Marketing, LTD, I consistently received positive feedback from clients, resulting in high customer satisfaction ratings and increased repeat business.

As an Account Manager at Quest Marketing, LTD, I successfully expanded the company's client base by identifying new business opportunities and building strong relationships with existing clients. This resulted in a significant increase in revenue and helped to establish the company as a leader in its industry.

In my role as an Operations Manager at Playonix, LTD, I implemented several new strategies and initiatives that helped to improve efficiency and streamline processes, resulting in cost savings and increased productivity.

While working as a Document Validation Specialist at Playonix, LTD, I was commended for my attention to detail and accuracy in processing legal documents, which helped to ensure compliance with regulatory requirements and avoid potential legal issues.

As a Content Validation Specialist at Anna Support, LTD, I contributed to the development of new quality assurance protocols that helped to ensure the accuracy and consistency of content on various platforms.

Overall, I am proud of my achievements and strive to continue learning and growing in my career, always aiming to exceed expectations and deliver exceptional results.
From September 2017 to June 2018, I had the opportunity to work as a Blog Presenter in KuaiShou (), one of the leading social networks in China. During this time, I honed my communication and presentation skills, and gained valuable experience in engaging with audiences through various media formats.

Following this role, I moved on to work as a Customer Support Specialist at Quest Marketing, LTD, where I provided exceptional service to clients, addressing their concerns and resolving issues in a timely manner. This position helped me to develop a strong sense of empathy and the ability to think on my feet, while also expanding my knowledge of customer relationship management.

After my time as a Customer Support Specialist, I transitioned to the role of Account Manager at Quest Marketing, LTD, where I was responsible for managing key accounts and ensuring customer satisfaction. During this period, I successfully built long-term relationships with clients, and helped to grow the company's revenue by identifying new business opportunities.

In June 2020, I moved on to work as a Content Validation Specialist at Anna Support, LTD, where I was responsible for ensuring the quality and accuracy of content on various platforms. This role helped me to further develop my attention to detail and my ability to work effectively under pressure.

In January 2021, I worked as a Document Validation Specialist at Playonix, LTD, where I was responsible for reviewing and validating legal documents. During this time, I gained valuable experience in legal document processing and developed a keen eye for detail.

In June 2021, I was promoted to the role of Operations Manager at Playonix, LTD, where I led a team of professionals in managing daily operations and ensuring the company's success. In this position, I was able to draw upon my experience in customer service, account management, and quality assurance to ensure that the company's operations were running smoothly and efficiently.

Overall, my diverse range of work experience has equipped me with a wide range of skills and knowledge, making me a valuable asset to any team.