Position: Customer care, Sales
Category: Support
English level: fluent
Years of experience: 8


Customer support (customer care). Less than a year after it was a pre-sales support, later it became troubleshooting and quality service assistance; later I started working as a sales rep (online cars sales). The next stop was collection department which included ID verification, getting and handling sales paperwork, making sure clients pay on time and managing reminders; charheback disputes and anti-scam analysis of transactions became added later. Also, there is a bit of business analytics as I have to deal with making sure the company could trust clients based on reputation and personal communication. Another specialization is voice acting: I'm creating characters voices for Android games English voice over for multimedia.