Position: Customer Support Specialist
Category: Support
English level: upper
Years of experience: 8

Participation in a major bank merger, prompt resolution of a large number of issues from CRM users. Training of new employees.
- Support for users of banking programs and solving incidents related to the operation of the bank's software (Way4, TWCMS ITC);
- Providing ongoing support for customer requests, processing requests in the OTRS system (before Service Desk);
- Eliminate incidents with the involvement of developers and analysts;
- Working with databases (using and composing simple SQL queries);
- Administration of user accounts in the Bank's CRM;
- Monitoring of equipment and services that ensure the operability of payment systems (e-commerce);
- Troubleshooting of systems (self-written system Paymantix, various PS);
- Testing the combat environment when updating systems;
- Solving issues on the overall health of the systems;
- Consulting clients (representatives of legal entities) on transaction statuses;
- Eliminate incidents with the involvement of developers and analysts;
- Diagnostics and localization of accidents;
- Entering information about accidents and incidents in the Jira system;
- Work with Visa, MasterCard, NSPK, ORS payment systems;
- Processing and correction of card transaction errors in TWCMS ITC and TWI systems;
- Administration and maintenance of Visa Edit Package;
- testing and preparing for the implementation of new versions of TWCMS ITC, TWI, MasterCard Clearing Presentation Simulator and Pre-edit;
- Working with English-language documentation of international payment systems;
- Interaction with technical support services of international payment systems;
- Participation in the annual MasterCard and Visa forums.
I wouldn't like to work at night.