Position: Junior/trainee Software QA Engineer/Technical Support
Category: QA
English level: upper
Years of experience: 0

Graduated from Hillel IT school.
Understanding of non-functional, GUI, regression, system integration, user
acceptance, load, browser compatibility, and performance testing. Scrum,
Kanban Development of QA documentation: Test plans, Test Suites, Test
Cases, Check Lists, and Bug reports. Write easy-to-follow-up bug reports
and verify they are fixed in new releases Understanding mobile testing (IOS,
Android) Passionate about testing, Excellent problem-solving skills
Pragmatic. Enjoy working as a part of a result-driven team
- Manager at Business Debt Adjusters. 2021 - present
Ensuring staff members follow company policies and procedures. Call audit
CRM: Leads management, leads generating(searching all needed info in the
web), appointment creation. Daily meetings (discussing a previous day and
conversion rate). Generating reports and presenting information to upper-level managers or other parties. Working on the bot's SMS and Email
- Lead Generation at Remote Helpers 2021-2022
Maintain and expand the company’s database of prospects by conducting
research to find new leads via Linkedin. Client Account maintenance in CRM
database, account collections Collaboration with Sales and Business Managers to
determine necessary strategies for sales
- Customer support at BigX (digital asset company) 2019-2020
Creating and updating the 'knowledge base' Working via Email and Live Chat
Analysis of issues encountered by a user and search for solutions to one
Working with CRM system.
- Customer Support at Ukrainian Airlines 2019
Live consulting Handle all aspects of reservations, ticketing, check-in, seat
assignment, passenger boarding, and baggage service; Database maintenance,
information processing Solving issues and emergency situations
Дружній колектив та відлагоджені процеси