Position: Operations
Category: Other
English level: upper
Years of experience: 5

Got an offer to be promoted to a manager. 
Won employee award (as the best in the department) multiple times. 
Created regulation rules for the department. 
Got a job in entertainment I was dreaming about for a long time, although my physical condition is not quite suitable for this industry (I have a disability). 
Got an offer to participate in entertainment program creating. 
Discovered specific patterns in fraud activity.
• Feb 2022 - currently 
Bolt, Kyiv - Operations Coordinator 
Fraud monitoring, users feedback analysis, problematic orders review, data gathering, deep dive. 
• Aug 2020 – Feb 2022
Choice.qr, Kyiv – Sales Manager
Working on new leads, consulting clients on the product, assisting with trial period, creating invoices, accepting payments.
• Jun 2018 – Feb 2020
IMG Worlds of Adventure, Dubai, UAE – Performer artist
Participation and creating park entertainment program.
• Feb 2016 - Jun 2018
OOO Wentrum, Kyiv – Customer support agent, Quality of Sales Manager
Working on new leads, consulting clients on the product, assisting with placing orders, assisting with payments.
  Controlling Sales agents’ performance and creating reports on it, researching and creating analytical reports of unpaid orders and inquires.
Sales, cold calls, dating agencies, working with russian or Belarus market.