Position: Customer service representative
Category: Support
English level: fluent
Years of experience: 5

I was promoted to a higher staff level just within two days of work , from bronze to Gold quallifier and then within 6 months, I was promoted to quality coach.
I have 5 years plus of experience in Customer service relation and I have worked as a call/live chat agent / customer care representative for different esteemed companies even remotely for both local and international companies as stated on my Cv.

My skills / orientation includes ;
CRMs software oriented : Salesforce , Bitrix 24 , Email support
Ms-word and Ms-excel oriented
Good command of spoken and written english with an american or british accent
Excellent typing skills (40 WPM)
Top notch telemarketing and chat conversation etiquettes
Excellent communication skills in client engagement
Voice over specialist.

EXPERIENCE
Citizens disability (Waltham, MA, USA)
Supervisor : Human resource manager/Customer service Representative
Duration : 2017 - 2021

4 years of customer service in Medical records team for the reputable U.S based disability advocacy group (Citizens disability).

• I reached out to registered clients via provided emails and messenger chat ID to know about their well being , respond to their inquiry messages and remind them of their scheduled appointment date , this facilitated an empathetical relationship between the company and these clients to help them understand that we care much about their wellbeing and satisfaction.
•I took down call logs and medical records history of disabled U.S citizens registered for the company service
•I supervised merch provided for welfare via Outsource global 
•I made and received  over 100 outbound and inbound calls daily to medical care providers of this disabled clients to process their medical records for disability claim 
• I also was opportune to be oriented further on Salesforce and email chat support system during the course of my job

Insurance Supermarket International -ISI , (Canada / Miami , FL, USA)
Customer care representative/Qualifier/call agent (remote)
Duration : 2021
Insurance supermarket International (ISI) is a Canadian financial services company operating in Ontario , Canada . We provide full spectrum of personal protection and investment products to serve the needs of our clients.

-I made and received  over 300 outbound and inbound calls daily to potential leads/client who requested a quote for a life insurance policy assisting them in getting qualified for this information and sending them over to a licensed advisor to provide them their quotes.
Messaging and responding to enquiry via email chat or required crm , live chatting , customer care support .