Position: Support engineer, Tester (without experience)
Category: Support
English level: upper
Years of experience: 1

I have a bachelor's degree in Ukrainian philology and applied linguistics from Ivan Franko National University of Lviv, Ukraine. Scientific work in the field of nonverbal semiotics helps me to understand interlocutors. Having worked as a tutor, copywriter and support engineer, I am good at dealing with people, responsible and attentive. 
I consider myself to be flexible, sociable and polite. I am a hard-working and well-motivated person with ability to learn quickly and become better.

+ Microsoft Office
+ Google Docs
+ Jira
+ Confluence
+ BackOffice
+ good communication skills
+ good problem-solving skills
+ team-player, also able to work independently
+ ability to learn quickly
+ time management
+ coordinating with others
+ emotional intelligence
+ judgment and decision-making
+ understanding of nonverbal semiotics
+ creating my own templates
+English customer support
I worked as a support engineer at eToro and SeeTree projects in the Ciklum company.
My responsibilities were:
• Respond to customers' requests (in a quick and efficient manner);
• Service Desk Management (updating tickets, communicating with customers, changing
the status, etc.);
• Understand and analyze customer’s needs, and investigate the issue in order to find
appropriate and acceptable solutions, escalate unknown cases to the L3 team;
• Help develop and implement web-based support initiatives including knowledge bases,
technical runbooks; update the internal documentation.