Position: BA (Intern, Junior)
Category: Business Analyst
English level: upper
Years of experience: 0


1. Teleperformance Greece (July 2022-Present)
Technical Support Advisor (Billingual: Ukrainian+English)
- Support of incoming technical issues of 40+ customers per day by phone;
- Resolving product issues by clarifying the customer's complaint,determining the cause of the problem, selecting and explaining the best steps to solve the problem;
- Preparing 10+ technical articles per day about supported products to the Knowledge Base to assist other advisors, etc.

2. U.N.C.L.E. Marketing Agency (Sept.2020-Mar.2022)
Financial Manager
I started as an office manager&one month later I was pivoted  to a financial manager.
Under my guidance, financial cooperation was established with more than 100 new business units including customers, suppliers and partners
- Processing 20+ invoices per day and drawing up accounting documents;
- Providing financial support during the preparation of annual budget - the company's revenues increased year-over-year by approximately 30%;
- Entering financial data into the system and updating financial records, etc.

3. Profi Cargo Service (Jan.2019-Jan.2020)
Office Administrative Manager
- Ensuring the smooth running of an office on a day-to-day basis and managing a team of administrative staff;
- Systematization of data, preparations of documents, reports for budgeting expenses for administrative and economic needs;
- Communicating with clients by phone and processing of incoming and outgoing correspondence;
- Organization of business meetings and corporate events, etc