Position: Customer Support Team Lead
Category: Support
English level: fluent
Years of experience: 2


I have worked for 2 years in American VOIP company Nextiva. 
I spent 1 year as a support agent within 3 levels of support. My task was taking incoming calls and troubleshooting issues regarding VOIP technologies.
I spent 1 year as a Technical Support Lead leading team of 19 support agents.