Position: Project Manager, Technical Support Manager
Category: Project Manager
English level: upper
Years of experience: 4

Communicate with clients, and clarify all the issues needed to resolve requests for the team. Involvement new clients to Support. During my work, the client support base has grown from 2 clients to almost 20 existing ones in almost 2 years. Also, I help my team PHP, HTML, CSS, js to resolve some issues from client requests to provide more flexible and more effective work our team.

Support about 50 projects each month. Communicate with clients, and clarify all the issues needed to resolve requests for the team. As the statistics under my guidance show, the number of projects has increased. Closing the time of one ticket has been significantly reduced by providing clear information to the programmer to address this on my part. I also help the team complete tasks quickly. There were many fewer problems with new improvements and communication in the team. Also important is the microclimate in the team, it has become much better.
Іntegration Custom themes on WordPress CRM.
Writing documentation after the project.
I have started working as a developer performed both new changes and minor fixes. Over time, I began to combine the work of a programmer and a project manager, and developed in both directions.
Developing communication skills with clients was more necessary to communicate with the development team to find and clarify all issues from the team as soon as possible because it affects the result accordingly. Creating tasks for the team, distribution of responsibilities, and control over the performance of work.
1. Friendly team
2. Interesting projects
3. Opportunity to wake up
4. Comfortable place of work/ability to work remotely