Position: Customer service support
Category: Support
English level: upper
Years of experience: 1

Providing consultations to clients as a first line of support.

Solved 95.3% of Level 1 tech support tickets without needing to escalate to Level 2 tech support managers.

Work in the ticket system with incoming requests from
customers via mail, website chat and telegram bot.
Working with customer database.

Processing customer requests related to problems occurring
in the process of interacting with the platform, and further
transferring to the second line of support.

Coordinating with other department managers
Maintaining detailed records of customer interactions

Participation in the development of new algorithms for
handling customer requests.

Providing feedback to clients and informing about the result
of work on their appeal.

Communication with players who have requested their data
in accordance with the GDPR.
Greetings! My name is Alina.

I'm a customer support specialists with a 1 year
of experience in this sphere.
I'm located in Kyiv and currently searching for
a full-time job.
Looking for a remote work from home, but also
I can work in the office in Kyiv.
I have experience working mainly as a first line
of support , also can guide junior managers in
order to help them dealing with the requests.
I have experience communicating with the
clients via phone , can handle incoming requests
via email and chat.
I'm always ready to develop myself and explore more in order to increase my skills and qualification.