Position: Customer Success Manager, Account Manager
Category: Project Manager
English level: fluent
Years of experience: 5

- 5 years experience with multilingual customers
- strong network and VoIP knowledge
- fluent in customer management and communication tools
- fluent English
Nextiva
Account Manager

On the position of Implementation Manager gained the following skills:

•	Fluent in Customer Management and communication tools
•       Experience with creating long-term, trusting relationship with customers
•	Networking knowledge of routers, firewalls, and their functionality
•	Experience in working with Excel, Oracle, Wireshark, Packet Tracer, Salesforce, Outlook
•	Customers' Onboarding
•	Advanced troubleshooting and setup
•	Work and support with Nextiva CRM
•	Troubleshooting with VoIP (carriers, outages, call management, call processes, etc.)
•	Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
•	Maximized use of hardware and software by training users and interpreting instructions.
•	Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
•	Collaborated with internal departments to facilitate client need fulfillment
        Experience in establishing business contacts, managing expectations, discussing customer needs, reporting.

VoIP Senior Cloud Specialist

On the position of Cloud Engineer ( Advanced Support Representative) was providing Nextiva's trademarked Amazing Service to new Partners.
Responsible for various tasks including, but not limited to:

•	assisting customers with any technical issues or setup of their VoIP systems
•	configuring Nextiva’s unified communications product features
•	Device (Polycom, Yealink, Panasonic, VTech, Panasonic, etc.) provisioning and troubleshooting
•	Always providing customers with an “Amazing Service” experience!
•	Customization customer’s network equipment: Firewall rules, QoS, Network check, Advanced TCP/IP, general addressing and subnet concepts
•	Extensive experience with Oracle Communications Operations Monitor
•	Experience with Wireshark monitoring SIP&RTP traffic
- international environment,
-  the atmosphere of common respect and trust,
- the company-wide goals are clear and defined along with my role in those goals,
- flexibility and growing opportunities.