Position: Customer Support - Billing Department
Category: Support
English level: fluent
Years of experience: 1.5


I've been working since around 16 years old. My first jobs were all part-time gigs, including bartending, waitressing (often combining both) at local pubs and bars, copywriting and translating texts and articles both from and to English. Due to the general volatility of this experience, I am not including the time I spent working part-time as my "Job Experience".
As of right now, my occupation is a full-time Customer Support Agent in Billing Department. After joining Customer Support with no prior experience I managed to get promoted to Billing Specialist in less than 5 months.
My everyday responsibilities include: 
1. Processing and resolving all incoming requests from our customers (calls, chats, emails) regarding payments. This includes, but is not limited to declined payments (why? how? what should I do?), refund requests, and communication with the banks of our customers. 
2. Processing and resolving chargebacks/disputes we receive for the payments made by our customers. 
3. Being on the lookout for possible fraudulent activity. Locating and refunding payments made with stolen cards, etc. 
4. General company activity - attending team meetings, proposing ideas, improvements, and possible solutions to issues at hand.
As you can guess, every live request has a chance of evolving or changing the subject, so I am also required to be well-informed about our general procedures, workflows, product updates, and be able to resolve any exceptional situations, no matter how difficult or convoluted they may be. 

As every interaction I have may include substantial financial risks, I believe my swift promotion speaks volumes about my reliability, adaptivity, focus, and devotion.

I am more than ready to work in completely new industries and try to explore something different.