Position: Technical Support/Customer Support
Category: Support
English level: upper
Years of experience: 1

Currently I am studying in Kyiv National University of Tarasa Shevshenka. Specialty: Computer science.
Business Operational Support Engineer, 1-year experience

Delivered exceptional customer support by promptly resolving inquiries and technical issues, ensuring customer satisfaction.

Applied strong SQL skills, particularly in Postgre SQL, to perform data analysis and manipulation, enabling effective decision-making and problem-solving.

Developed efficient automation tools using no-code development techniques, streamlining workflows and enhancing productivity. Also implied the knowledge of HTTP(GET/POST) protocols.

Collaborated with cross-functional teams, utilizing Jira and Confluence, to facilitate ongoing communication, track project progress, and ensure efficient project management.

Demonstrated advanced proficiency as a Windows PC user, specifically in Windows Administrative Tools, effectively troubleshooting and resolving technical issues.

During my period in company, I acquired valuable experience in customer support, SQL, no-code development, and various software tools. I am confident in my ability to contribute as a dedicated and adaptable individual, ready to drive success in a dynamic work environment.
Key values I prioritize include:

Collaboration: I thrive in a collaborative environment that encourages teamwork and diverse perspectives.

Accountability: I value a workplace where individuals take ownership of their tasks and strive for excellence.

Integrity: I prioritize maintaining transparency, honesty, and trustworthiness in all professional interactions.

Adaptability: I embrace change and enjoy working in dynamic environments.

Additionally, I am looking for opportunities for career growth, where I can develop and progress within the organization.