Position: Customer care specialist
Category: Support
English level: fluent
Years of experience: 2.5


Personable and knowledgeable IT support technician with 2 and a half years of experience assisting customers with various related issues. Provided in-depth support to clients at a Tier 2 level, solving  issues without transferring to Tier 3 support,  solving issues with customers regarding payments as well.

Coordinated with Level 1 technical support specialists to take over emails, calls or tickets outside their level of support.
Assisted customers with more difficult issues requiring a greater level of personalized care and in greater length.
Solved most of all Level 2 tech support tickets (which are in the scope of L2/T2 technician support) without needing to escalate to Level 3 tech support engineers.