Position: Project Manager, Program Manager
Category: Project Manager
English level: fluent
Years of experience: 1

- build CS Gainsight automation for the company from the scratch 
- decreased margin loss by 4% for the CS portfolio
- saved 390 working hours per month for the CS department by automation
- made (led projects) a target tracking system, knowledge base, and regular newspaper for the company
- built effective communication matrix for cross-office team
Responsible for Customer Success Operations on a global level: process building, CRM automation, Way of Work standardization.
Worked in Operations, Account Management, and Customer Success Management; led teams and projects (internal, cross-office, cross-functional, external); got a few certifications, a lot of patience, stress-management tricks, communication skills, and a strong habit of analyzing every process I'm involved in. I really like people management and change management and want to grow in this direction.