Position: Customer Success Manager
Category: Project Manager
English level: upper
Years of experience: 2.5


I work as a Customer Success Manager with 6 clients from different countries and time zones. There are 2 small and
4 huge projects from 2 stores to 300 stores and 3 Distribution Centers. I maintain Inventory Management solution consist of many order algorithms, BI reports, promotional and seasonality functional. I build nice and strong relationships with my clients. So every month, they pay rent for our cloud solution.
• I have strong risk management skills;
Solve conflict situations or even technical troubles;
• Could create business strategy;
• Push clients team to work according to the right processes;
• Well understand clients needs and write user story/ technical specification to business analyst/developer;

I had been Project Management Office Administrator almost a year. I was automatizing many project management processes during this time. For instance:
• Developed business intelligent reports based on Qlik Sense platform for track projects status, risks, key points and schedules. This reports have been used for three years by TOP management.
• Rebuilt weekly project reports for Project Managers to make it more simple but informative.
• Created new process of employees gamification.
• Implemented project sign-off process.