Position: Business Analyst, Process Manager
Category: Business Analyst
English level: intermediate
Years of experience: 11

Implementation of ITSM system from scratch. For this project, I have been leading a small team, which has successfully completed this task.  As a result of our work, Incident Management process and Service Portal system were setup for use of more than 1000 users.
Over 30 years of experience in different Information Technology areas:
- IT Service Management, ITIL, ITSM (ServiceNow, Solar Wind (Samanage), Redmine, HP Open View Service Desk)
- IT Audit
-  Information Security, Risk Management, Business Continuity, Disaster Recovery Plan
-  SAP ERP - Security, Role Administration, Basis
-  CISCO LAN & WAN equipment managing
-  Windows server administration
-  AVAYA Definity and Samsung telephone systems administration
I hope that my knowledge and experience can bring to your company tangible and intangible benefits. I expect that I can play the Subject Matter Expert or Adviser roles in the different IT areas.