Position: Customer Success/ Customer Support
Category: Support
English level: fluent
Years of experience: 2.5

During my time in Ring I worked as the alpha tester for the new project for Amazon, collecting, sorting and analyzing various data, identifying ways to improve the workflow and suggesting solutions for future project development, plus creating reports based on the gathered data.
As a Customer Support specialist I responded to tickets through emails; solved customer's issues in live chats; would troubleshoot multitude of technical issues; directly communicated with customers regarding product availability requests, refunds, order confirmation, status and shipment updates, etc.

My psychology degree helps in dealing with a multitude of issues in a professional, calm manner, while most importantly remaining empathetic and positive. 

I'm a fast learner, having myself used multiple customer support platforms before, such as Kustomer, Zendesk, Freshdesk, and it takes me very little time getting used to a new one. 

I am also very familiar with the Stripe and Spree platforms as I have used both extensively, directly solving customers inquiries regarding product refunds, payment confirmation etc. 

In my line of work eighty percent of my time was spent troubleshooting a variety of technical issues, from internet browser problems to step by step product setup. From hardwiring to setting up subscription plans, I was able to help even the most technically inexperienced customers to get the most use out of the product they have purchased. 

I am an experienced user of PC based computer systems Windows/ MacOS with a C2 level of spoken English and B2+ level of grammar (last evaluation on 09/30/2019).
I can work both night shifts and day shifts and would prefer a full-time position with the opportunity for growth as a Team Manager or a Product Manager.