Position: Technical/Customer Support, QA
Category: Support
English level: intermediate
Years of experience: 2

Graduated from Donetsk National University with a degree in Organisation Management and Administration 
Graduated with a bachelor's degree
Then graduated with a Master's degree

Also has a certificate of successful completion of manual testing course in Swedish-Ukrainian IT school "Beetroot Academy".

And I also completed a course and got a certificate in PHP development at the IT school "Hilel".
1) My first work experience was as a NOC engineer, I monitored the functionality of cryptocurrency exchanges, as well as the correctness of various additional systems related to the operation of the sites.

My duties included: 
- Monitoring component interconnections and service availability (SLA)
- Monitoring IT infrastructure availability metrics (equipment, server systems, sites, applications)
- Monitoring of emergency situations and taking measures to prevent them, filing applications for elimination
- Registration the infrastructure and software incidents in the ServiceDesk system (JIRA) with their diagnosis and subsequent solution and / or escalation
- Keeping up to date operational documentation and a corporate knowledge base

2) My second position was at the same firm, where I worked in the position of NOC Engineer.
I was promoted to the position of Financial Operator (analysing cryptocurrency exchange activity)
A lot of things I did in this position I am not allowed to disclose because of the contract I signed. The work was very interesting and always had to analyse a lot of information, work in google sheets(excel and other)
Analyse risks, work with blockchains, follow firm regulations

3) Then an innovation was introduced to my duties I started to combine working in a Customer Support role.
In addition to my main job as a Financial Operator, I also worked in Customer Support. I had to communicate with people in a technical support role.
My duties included:
- Knowing the product
- Communication with users in written form
- Help users with any kinds of troubles
- Supporting the user until the problem is resolved
- Updating the knowledge base when adding new functionality to the site
- Social network monitoring
- Communication with users through social networks
I hope to find a good firm where I can develop, gain new knowledge and improve the knowledge I have. I also want to benefit my employer with my mind, skills and responsibility