Position: L3 Technical Support Specialist
Category: Support
English level: pre
Years of experience: 2.5

My hobby is programming. That's why I'm learning java/Spring/javaFX.
1. Sportbank (Ukrainian neobank, fintech) 1.5 years of experience
Position: L2 Technical Support


Solving customer problems, monitoring and analyzing problem situations and bugs

Main tools: Kibana ElasticSearch, Grafana, Zabbix, Redmine(ticket system), DBeaver(PostgreSQL), Postman

2. Appmaster.io (USA, No-code platform) 5 month
Position: Customer Success Engineer


Solving customer problems, testing clients bussines processes, communiocate in Telegram, email, , testing clients application IOS/Android/Web

Main tools: AppMaster.io no-code platform, Postman, work with API, PostgreSQL.

3. Bank Pivdenniy, from 2023 to the present
Position:  L3 Technical Support


- Solving technical issues of the bank's clients
- Setting up and monitoring alerts from Grafana
- Experience with SOA(Sevice-oriented Architecture with enterprise service bus) architecture 
- Working with the Oracle database in Oracle Database Developer
- Custom ticker system + Jira/Confluence/Skype/Outlook
- Grafana/Elasticsearch on k8s clusters
- Reading logs from the client's frontend
- Work in accordance with SLA priorities
- Understand the application architecture and principles of Kafka/RabbitMQ/Redis
- Communication with SQL/back-end/front-end/IOS/ Android developers, analysts
I don't want to work with deception and destructive products(Adult/Gambling/Dating/Crypto).