Position: tech support team lead / retention
Category: Support
English level: fluent
Years of experience: 2


- Team Leadership: Adept at inspiring and guiding teams to achieve performance goals while maintaining a positive and collaborative work environment. Experienced in training, coaching, and developing team members to enhance their skills and drive continuous improvement.
- Casino Operations: Comprehensive knowledge of casino floor operations, table games, slot machines, and guest services. Proficient in monitoring game activity, ensuring regulatory compliance, and optimizing floor layout for maximum player engagement.
- Customer Experience: Committed to delivering a superior customer experience that exceeds guest expectations. Skilled in anticipating player needs, resolving conflicts, and enhancing overall satisfaction.
- Staff Development: Successfully organized and conducted training programs that improved staff efficiency and customer interaction. Demonstrated ability to recognize employee potential and cultivate talent for advancement within the casino industry.