Position: Technical Support
Category: Support
English level: fluent
Years of experience: 6


I have a vast experience of troubleshooting complicated hosting-related cases for customers with various Linux environment, training my colleagues, creating technical guidelines and procedures for Customer Support and Sysadmin departments. I can write scripts and one-liners to automate the daily work and big internal audit projects. I also coordinated hosting deliveries and monitoring process. I am very organized and responsible quick learner, have a passion to structure and automate things. I was trained to follow customer care guidelines and can explain difficult technical terms in simple words.