Position: QA Engineer
Category: QA
English level: fluent
Years of experience: 3

— Identified and reported over 200 defects on the last project, leading to an increase in production quality by 15%.
— Successfully helped the customer support team with tech production issues, resulting in increased customer satisfaction by 10%.
— Created a product feedback processing documentation, which resulted in decreased product development cycle by 15%.
— Served as Scrum Master for a team of 5 developers, resulting in the successful completion of all sprints with no scope creep.
Testing types: Regression, Smoke, Sanity, Exploratory, GUI, Cross-Browser testing, Compatibility, Localization

In my last job, I had the responsibilities of a QA Engineer and also about 50% of my workload was related to technical customer support. So I worked closely with the product development team which included devs, other QA, a UI/UX designer, and a product manager. Also, I held a role of a Scrum Master in my team of 5 devs + PM (but I’d like to point out that I am not a certified Scrum Master)