Position: Customer support / Customer care / Customer Service Representative / Client Relation Officer
Category: Support
English level: fluent
Years of experience: 2.5

As dynamic as my discipline is, it has modeled me to work in a challenging environment, where I can put all my effort, using all my potentials, to achieve Organization's goal, to seek a position where I can acquire and use relevant skill and experience dynamically to attain higher levels of competence, contribute to the growth of my organization and the society at large. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Always motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator.
Actively provided timely, attentive, upbeat service to a customers
 Made sure customer's needs are met in a manner that reflects positively on the company
and business
 Handled complaints, processed orders, and provided information about the
organization's products and services
 Provided appropriate solutions and alternatives within the time limits
 Do follow up to ensure resolution
 Kept records of customer interactions, process customer accounts and file documents
 Answered customer telephone calls promptly and improved on-hold wait times.
 Provided support to customers, meeting demands of fast-paced call center
environments.
 Built customer rapport by providing friendly, genuine service, increasing customer
retention by 85%.
 Employed active listening and product expertise to successfully resolve inbound queries.
 Resolved customer issues effectively, using strong interpersonal skills and conflict
resolution techniques.
 Handled customer complaints, providing appropriate solutions to guarantee positive
outcomes.
 Assisted customers with varying questions using product knowledge and service
expertise.
Work closely with the success and development departments to identify the roots of potential problems
and develop solutions that are sustainable and effective.
helping users with issues like not working website, helping customers with step by step instructions how to set up the payment.
helping customers with technical issues such as not working website, not ability to change some technical features.
resolving customer problems via e-mail
verifying account information.
providing assistance with placement of orders or refunds.