Position: Customer Care lead \ Growth manager \ Account manager
Category: Support
English level: fluent
Years of experience: 5


- Customer Care case manager for over 2,5 years [Currently]:
Troubleshooting and resolving issues with foreign clients via email \ chat. 
Using CRM to track the user progress and improving the user experience. 
SEO \ Domain setup and improvement in regard to Google Search \ Online Visibility
UX design evaluation and suggestions on improvement

- Senior Sales representative for a foreign market for 2 years:
"Warm" and "Cold" sales with a default client base + on calls \ chat \ email.
Moving with the clients on a purchase flow from the initial introduction to the success management few months after the purchase.

- Management of small teams \ mentoring \ onboarding of new agents:
Both personal and group sessions with agents from 1 to 2-6 in the team.
POC for team-lead \ mentoring sessions admin > providing feedback and tracking student\colleague progress.

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Would like to explore more of a management role or a mentor position \ lead a fresh team \ help build customer care in communications with the clients OR internally while at the same time overviewing clients as a personal case manager