Position: Customer support (chat, emails)
Category: Support
English level: upper
Years of experience: 2


EXPERIENCE

SYSTEMS ANALYST/CAPGEMINI POLAND
(PROJECT FOR MICROSOFT)
12/2020 - 04/2021
-Data research and analysis (especially worked with
official documents such as financial statements,
annual/quarterly reports, etc.).
- Performed internal audits.
-Created and presented company profiles
(established and analysed the hierarchical parent-child relationships between companies).

FREELANCE
(TRANSLATIONS, CUSTOMER SUPPORT, ETC.)
2016 - ...

LANGUAGE CONSULTANT/WHAT3WORDS
03/2020 - 07/2020
- Analysed and ranked words, chose the best fitting
ones for the what3words app.

CUSTOMER SUPPORT REPRESENTATIVE/LLC
GCG TRUST
03/2017 - 10/2017
- Dealt directly with foreign customers by phone and
e-mails.
- Performed customer verifications.
- Set up new accounts.
- Maintained customer databases.
- Handled and resolved different complaints.