Position: Customer support
Category: Support
English level: fluent
Years of experience: 3


I have worked as a Customer Support engineer where I provided technical support for Microsoft 365 products. Troubleshooting and resolving issues via phone, email or chat. Currently I am a Customer Support Quality Analyst where I ensure the teams I manage are following the right processes and standards in providing support by analyzing trends and spotting inconsistencies, sharing reports and educating the teams on what is expected.