Position: Incident Manager
Category: Other
English level: fluent
Years of experience: 4


With a degree in Software Development and over 4 years of experience working in IT operations.
Own an extensive experience managing customer service inquiries, technical incidents, and customer escalations. I have a proven track record of resolving complex problems quickly and effectively. I also possess strong analytical skills and the ability to work with cross-functional teams to identify root causes and develop solutions. 
I am passionate about delivering excellent customer service and ensuring that customer expectations are met or exceeded. My customer service skills have been honed through my experience in the IT industry, where I have developed a deep understanding of customers’ needs and expectations. 
In addition, I have excellent communication skills and the ability to interact with stakeholders at all levels within an organization. I am confident that I can bring these skills to any team in order to increase efficiency and drive customer satisfaction.