Position: People partner
Category: HR
English level: intermediate
Years of experience: 0.5


Travel agent for staff and partners Join UP!&SkyUp, Tour operator Join UP!, Kyiv
August 2021 – July 2022
•	Sold tours to the company's employees and partners;
•	Booked tours and worked with online cabinets;
•	Gave consultations about the company's products (hotel base, specifics of resorts, excursion program, etc.);
•	Supported bookings (informing about any changes, details of the tour, sale of additional services, communication with tourists before/throughout the tour);
•	Booked tours and worked with online cabinets;
•	Worked with CRM base;
•	Communicated with partners regarding the use of company services on individual terms;
•	Kept statistics of requests from clients;
•	Adjusted processes and created new algorithms to improve work efficiency.

Customer service operator, Tour operator Join UP!, Kyiv
August 2020 - August 2021
•	Passengers’ appeals processed;
•	Answered phone calls;
•	Informed(calls/e-mail) passengers and tourists about changes in the flight program;
•	Sold additional services;
•	Worked with customer complaints and wishes;
•	Informed customers about all the unique products and benefits of the company in the tourism market;
•	Identified customer needs according to the algorithm;
•	Published information on the company's website.

English teacher for teenagers, Foreign language school “Anglik School”, Kyiv
September 2018 - June 2019
•	Planned English language lessons;
•	Combined various English teaching methods to prepare classroom materials;
•	Planned tests and assessment methods for checking students’ skills;
•	Maintained positive student-teacher relationships.

Office manager, Foreign language school “Anglik School”, Kyiv
May 2018 - August 2018
•	Managed schedules, organized office functions, and oversaw daily operations of the office;
•	Prepared daily reports;
•	Greeted clients and provided them with information service;
•	Answered phone calls;
•	Fulfilled management assignments.

Volunteer work: magazine “Restorator”- help in organizing events for restaurateurs.