Position: Content writer & Copywriter / Customer support representative
Category: Support
English level: fluent
Years of experience: 6

Courses & Activities
1. Innovation management, Erasmus Universiteit Rotterdam (Coursera.org): Certificate
2. Fundamentals of QA testing, Lviv IT School (Prometheus.org.ua): Certificate
3. An Introduction to Marketing, The Wharton School (Coursera.org): Certificate
4. An Introduction to Communication Science, Universiteit van Amsterdam (Coursera.org): Certificate
5. AIESEC and Work &Travel participant

Languages
English (fluent), Polish (good), Russian (fluent), Ukrainian (native)
I have got useful experience in both customer service and writing domains. Hence, writing pledging texts for marketing purposes and/ or helping different people through communication channels (emails and chats) is the right match for me.
My work experience includes the following positions and peculiarities:

Copywriter/Creative writer: Thorough research and creation of descriptions & narrations;
Freelance writer: Academic writing -  MLA, APA, Chicago, and Harvard styles;
 Part-time content writing: Snippets, subject lines, product descriptions, email newsletters, and landing pages;
Quality Assurance Specialist: Monitoring and evaluating the quality of customer support assistance; leading training and presentations; checking and creating bug reports;
Customer Support Technician: Online chat/call/email support; remote assistance & bug fixes; creating bug reports;
Coach of English Language: Making exciting lessons & teaching English.

Moreover, I have gone through a few enlightened courses dealing with innovations, marketing, and communication.

Additional qualities: Fluent English, reliable communication skills, significant writing experience, the value of helping others, tech background: Mac OS X 10.11 certificate, making bug reports, remote control management, SalesForce, CRM.
Currently, I am eager to contribute to customer care and /or copywriting areas that would lead to product improvement and self-development. I am a proactive and open-minded personality with a strong ability to collaborate with people, learn fast,
and overcome new challenges.

Preferences: A flexible schedule/ part-time employment/ no night shifts.