Position: Account Manager/Customer service representative
Category: Support
English level: fluent
Years of experience: 5

1. Education
2008- 2014 – V. O. Sukhomlynskyi Mykolaiv National University. Foreign faculty (English, German). Master Degree.

2. Languages:
English – Advanced
Russian – Advanced
Ukrainian – Advanced
German – Intermediate

3. I have completed IT-recruiting course at IT-recruiting Indigo school in 26.11. 2018.
Account Manager (02.2019-now)
- developing long-term relationships with a partner;
- collecting and analyzing data to learn more about consumer behavior;
- finding the best solutions that satisfy our and their side in payment disputes;
- monitoring of discrepancies, bidding activities (both sides);
- collaboration with tech team concerning technical issues or specific integrations;
- traffic/demand analytics;
- making notes in CRM. (Hubspot, Google docs);
- payment tracking;
- skype calls;

IT Recruiter (10.2019 -04.2020), part-time position.
- hiring the talents to technical and non-technical positions;
- reporting on hiring progress;
- leading the inner database.

Customer Service Agent / Content specialist (QC)
11.2014 - 11.2018
- providing product and service information (sales/support); 
- resolving product and purchasing issues by E-mail, chats, and sharing the knowledge about the product; 
- identifying, researching and resolving customer issues using company policy;
- checking the quality of content, control, and analysis of the reasons for product returns, quality control of completed projects in accordance with the documentation, description of mistakes and their fixation using the Lightshot plug-in;
- working with Excel tables, Google forms, and Thunderbird mail agent. 

Crewing operator
08.2013 - 10.2014 
- working with seafarers (searching of crew members, correspondence, conducting clients’ base, phone calls);
- working with certificates of seafarers (checking, scanning, filling of forms, registration to the database); 
- checking the level of language skills;
- day shift
- positive atmosphere
- space to grow mentally and financially