Position: Premium Support Specialist
Category: Support
English level: fluent
Years of experience: 6

Last 2 years I mostly deal with the Premium services and payment process. I know the company`s product well, so can solve the payments, refunds, subscriptions issues and deal with all questions that come from the users. Being the most experiences member of the support team, I am also involved in training new agents and help other agents.
I have been working as Support Team member for almost 6 years now (3.3 years in one company, 2.5 in the current one). 
What I am doing now:
1. Expert in premium tickets.
2. Coordinator of bugs and problems between the support, product, and R&D.
3. Raising flags for critical issues.
4. Provide knowledge base content.
5. Assist agents with improving their professionalism and efficiency.
6. Production of reports (weekly/monthly) - trends of the forms and topics over time.
So why am I looking for something new? I decided to move forward and find the compant where I will need to learn new things and gain new skills. I am interested in the next positions: Customer success, Business Development Representative, Recruiter. Ready for new challenges!

Since I am working on shifts for a long time, one requirement I have - no shifts. As you can also see, I am not looking for the job in the Support team as well. Enough for me :)