Position: Technical Support / Customer Care
Category: Support
English level: upper
Years of experience: 4


Bug reports and Escalation to Development or Team Lead Covering Support Chats in rush hours
Receiving calls from customers
Covering chats with QA point 100%
Remote installation of the product
Covering tickets via Zendesk ticketing system
     Extra Tasks from other departments (updating information on a help section; supporting additional products; taking part in testing the updates of the product and etc)
Training new agents
I wish to become a part of a great team and spend working time by working with interesting product