Position: Project Manager
Category: Project Manager
English level: intermediate
Years of experience: 2

Hard skills
    - Proficiency with Jira, Trello, Notion, Asana, Worksection, SmartSheet, Google Drive, Miro, etc
    - Optimization of work processes in the agency
    - Work according to the Agile methodology (Scruc, etc.).
    - Experience in creating and maintaining a website on
Weblium
    - Experience in managing agency pages
social networks
    - Experience in managing accounts on platforms and
customer search chats
- Working with YouTube Studio 
- Understanding SEO, PPC, UI/UX design, and  development of sites
RankUp Company (Advertising / Marketing / PR services)

Team Lead PM 
 March 2023 to to real time
- Management of the customer service department
- Mentorship of the PM of the department
- Adjustment of the company's work process in relation to customers
- Management of the company's key customers

Project Manager
August 2021 to March 2023
- Work according to the Agile methodology
- Management and control of the project schedule, budget, resources and deadlines
- Maintenance and support of project documentation
- Interaction with teams of specialists at all stages of work on the project
- Interaction with the company's top management (CEO, CFO, COO, etc.)
- Communication with all project stakeholders

Intrans-20 LLC (Imperial)
(Wholesale / Distribution / Import-export)
November 2020 - November 2021

Regional manager of four regions of Ukraine
10 cities (10 branches) / 50 employees
- Management of branches, logistics and sales department;
- Management of customer receivables and reporting;
- Cooperation with leading trade networks of Ukraine;
- Building a work strategy and goals for the effective operation of branches.


LeBoutique (Internet)

Head of the customer service department
March 2018 - November 2020
- Management of customer service branches;
Under the leadership of 5 branches across Ukraine / 30 employees;
- Control over the results of employees' work and evaluation according to KPI;
- Conducting customer surveys regarding satisfaction with the quality of the shopping club's work;
- Warehouse accounting, inventory, optimization of warehouse logistics;
- Training and adaptation of new personnel;
- Keeping statistics of workload of branch employees and monitoring average indicators;
- Improvement of conditions for customers and employees;
- Organization of thematic events for clients, work with complaints, implementation of the loyalty program;
- Quality control of partner customer service
Leboutique-Justin branch;
- Reporting, process analysis;