Position: Business Analyst / Product owner / Product manager
Category: Product Manager
English level: upper
Years of experience: 2


BUSINESS ANALYST - Newtrex -  06.2020 - 05.2022
- Business requirements elicitation, analysis, specification, and
validation.
- Tracing of marketing and performance metrics.
- Conducting user acceptance tests.
- Creating and maintaining project documentation.
- Modeling and diagramming.
- Processing and investigating requests and feedback from the
customer service department.
- Preparing reports.

LEARNING AND DEVELOPMENT MANAGER - Newtrex - 04.2018 - 06.2020
- Development of training programs.
- On-boarding of new employees.
- Development and conducting of employee assessments.
- Development and conducting of employee up-skill training.
- Presentation of company's products updates.
- Participation in the interview of a new employee.

CUSTOMER SUPPORT REPRESENTATIVE - Newtrex - 04.2017 - 04.2018
- Providing assistance for customers via online chat, emails, and
calls.
- Making bug reports.
- Constant self-learning of updates of the company's procedures and process.

CUSTOMER SUPPORT REPRESENTATIVE - GiftMall - 09.2016 - 04.2017
- Providing assistance for the company's partners and customers via calls, emails, and online chat.
- Making bug reports.
- Managing stock and supply of gift cards.
- Maintaining a win-to-win relationship with the company's
partners.
- Preparing reports.