Position: Customer Support Manager
Category: Support
English level: fluent
Years of experience: 1

• Moderated and supervised teams of 10 to 15 people.
• Initialized a growth working officially as a desk administrator, while unofficially doing HR, SMM, SEO, management, cleaning, customer support, in-team relationship-building, etc.
• Managed to gain very valuable contacts with some world music artists from Ukraine and outside of it.
• Created various communities while working as a volunteer editor on the popular music website.
• Managed to develop big lead generation on a position of sales manager/administrator in a language school.

• Completed different Coursera courses.
• Have a Cambridge English: Business Vantage (B2) certificate.
• Completed social entrepreneurship courses in Norwegian university.
Customer Support Representative 
• Handled everyday communication with customers and their technical reports.
• Advised and coordinated support side of the whole social network.
• Worked in a team of 20+ people.
• Quickly adapted and got into work within a couple of days.
• Helped the lead to deal with the load of customers.
• Conducted researches in order to develop and present various new ideas.
• Worked with Jira, Confluence, Miro, Atlassian, etc.

Research Analyst
• Boosted own Google Search Engine usage.
• Worked in a team with constant communication and cooperation.
• Developed concepts for continuous doing of repetitive tasks.
• Researched, checked, and described various products' technical characteristics for popular manufacturers, shops, retailers, etc. (e.g., eBay, Staples, London Drugs, Walmart)
• Adapted to work under strict plan.
• Exercised and increased logical thinking.

Sales Manager/Administrator
• Acquired such skills as: time-management, attention to details, dealing with accounting, capability to work under supervision as well as to work individually.
• Communicated with clients and attracted new ones.
• Provided customer support through chat, messengers, or offline.
• Done a lot of customers' relationship-building processes.
• Worked with SMM.
• Kept school in order and supervised teachers in team of 10.

Editor
• Acquired such skills as: proofreading, accurate writing, attention to details in text, as well as supervision.
• Have worked with many big artists as well as with many managers of artists ranging from local to worldwide.
• Developed many still growing communities within a segment on a website.
• Written 450+ annotations and 285+ lyrics.
• Been a coach for several users, who became editors themselves.
• Registered over a 100 different artists ranging from local to worldwide ones.

Call Centre Operator
• Communicated with customers and provided professional advice based on one’s needs and preferences.
• Built strong relationships with customers to build loyalty to the brand.
• Worked in a team of 30 people to provide efficient services & solutions by being flexible and welcoming.
• Remote work.
• Provide help to people while bringing as much benefits to the company as possible.
• Solve problems.
• Use own writing skills.
• Gain experience in working with people either in team or individually.
• Get adequate number of vacation and sick days.
• Give all my reliability and responsibility to real and value-bringing process.