Position: Support representative
Category: Support
English level: upper
Years of experience: 1


11/2022 – 12/2022, Lutsk, Ukraine.
Customer Support Agent, BetterMe.

- Learned to resolve complex technical issues and inquiries, resulting in an upgrade of customer satisfaction rating.
- Managed a high volume of customer cases daily, ensuring timely and accurate resolution and maintaining a high case closure rate.
- Collaborated with cross-functional teams to identify and resolve recurring customer pain points, later resulting in a reduction in customer escalations.
- Carefully examined comprehensive training materials for new support team members.

12/2022 – present, Lviv/Lutsk, Ukraine.
Customer service support representative, SuppLab

- Successfully resolved over 100 customer inquiries per day using email and live chat channels, consistently achieving a 90% internal assessment rating.
- Significantly improved my own problem-solving and communication skills.
- Actively collaborated with other teams to identify and proactively address recurring customer issues, resulting in a notable decrease in customer complaints.
- Conducted comprehensive training sessions for new customer support representatives.