Position: Customer Support
Category: Support
English level: upper
Years of experience: 2


Worked as a Customer Support Representative in Fintech company resolving customer queries, recommending solutions and guiding product users through features and functionalities. Also has an experience in work with Ukrainian support companies and has experience in teaching.  

Effectively and professionally handled customer service situations.
Managed customers’ database accounts and records of customer interactions and actions.
Worked with Freshchat and Freshdesk (communicating via live-chat and email).
Managed complex projects from start to finish.
Escalated unresolved issues to the relevant team members.
App translation (from English to Ukrainian/ Russian), adapted it to the users. 
Created functional and technical tasks.
Managed public comments in social media.
Collected prompt and insightful feedback from customers.