Position: Customer Support Manager
Category: Support
English level: intermediate
Years of experience: 5


I have been a Customer support manager and a Pro Customer Specialist for more than 4 years. Problem-solving and working under pressure are my cup of tea. My main task is providing omnichannel support via chat or email, the infromation I give the customer: - where the order is; -informing the additional infromation about the desired product; helping the customer with the return procedure; - finding the most profitable solution for both sides in a short time since the chat aim is to help the customer asap. 
I am the right-hand man of our customer support supervisor. My main task was to find out how we could motivate our customer support managers to provide our clients with better service. Also, I helped with making different presentations, courses, and surveys. It is vitally important to me to keep studying new things and improving my skills. At this stage of my life, I would like to share with other customer support managers my experience and help them to provide the customers with the best service ever and make them walk away with a positive interaction with the company.