Position: Sales Manager / Support Manager
Category: Sales
English level: fluent
Years of experience: 6

I consider my most valuable asset to be the multi-year experience at communication with clients, the ability to work under stress, problem-solving while at the same time supporting my colleagues with various work demands.
I am currently working as a Supervisor at Customer Service Center. 
Main responsibilities include:
•monitoring team members performance;
•assisting team members with resolving daily tasks;
•handling escalation of customer complaints;
•mentoring and guidance of newcomers.
• serving US/CA/UK/SE/NO/DK markets via phone and email with clients' requests.

Operations Support Specialist
Main responsibilities include:
•supporting customers in use of RocketRoute platform;
•assisting customers in filing and managing flight plans;
•reporting and following up with customers' issues to the respective internal departments within company.

Commercial agent
Main responsibilities include:
•serving United Kingdom, Denmark, Sweden and Norway markets;
•responding to passengers’ requests via phone and e-mail, which include making reservations, rebooking, check-in, cancellation, providing information on ticket conditions and additional services;
•assisting the travel agents;
•communication with internal departments regarding reservation-related issues;
•handling requests regarding prepaid compensation cards.

I possess excellent communication and problem solving skills and considerable experience at Customer Support. 
I would like to further apply my considerable experience at Customer Support for new position where I can develop and acquire new skills in interaction with businesses and clients, including B2B segment.
I would be happy to be a part of a dedicated team of professionals who are passionate about their projects and have strong company culture and values.