The experience of purchasing our last vehicle was so awful that we not only vowed never to purchase there again, we refused to service the car there as well.

The whole "consulting my manager shtick" was demeaning. The sales rep would tell us "shouldn't be a problem" only to retract or revise after "consulting" his manager. The attitude was, they were doing us a favour.

If Amazon can make this sales model go away, all the better. Lousy car dealerships will only have themselves to blame.