Some thing is not right here. Rogers is still beating profit expectations and rewarding their shareholders. I can only surmise that their performance can be attributed to their underhanded practices at confusing customers with their purposely designed bundled service plans and questionable customer retention strategies. Rogers' goal is to squeeze as much money out of their customers and deliver as little value as possible, which is admirable from a business fundamentals point of view but the lack of competition in Canada in this space means that Rogers can screw with their customers quite a bit with minimal negative effect (only lost 18k TV subscribers!!!). I can only hope for a new global model to come along that will punish Rogers for all the wrongs to its customer base.