Well written.  Canadian banks have far too much power and fearless arrogance.  They are practically a shadow government and judiciary.

Complexities aside, I was treated like filth by BNS (with whom I'd banked for decades when I was healthy), abused verbally and taunted by their customer service department over a minor complaint at how their "wealth management" people consistently mismanaged my portfolio at King and Bay.  Clearly, instead of trying to work with me to resolve the issue, they closed my account and sent a sarcastic goon to my front door with a cheque.  I was too sick to answer the door, so the goon left a nasty, taunting phone message.

The bank ignored my disabilities and continued to mock me.  When I spoke with BNS again to say I would complaint to the OBSI, they laughed saying, "good luck with that".  BNS abuses disabled people.  The OBSI is a sham.