At the risk of generalization, let me give my own experience of nursing homes. My family has visited various nursing homes in Montreal and Toronto to see family friends there. An old family friend with dementia was placed in a Montreal nursing home. It was terrible place run by Haitian nurses who didn't care and were lazy. The place stank of urine and was dirty.

Our friend was transferred to a Chinese nursing home in Montreal's Chinatown. I can't recall the name. It was like night and day. The place was clean and filled with sunshine that came through large windows. The Chinese nurses were young, cheerful and hard working. They interacted with the seniors with a great level of service.

In the end, I doubt anything will change at Retirement Concepts. It has to meet the standards set by the BC Health authorities.