ditto re: customer service. Were I live here in Texas, on more than one occassion, I've walked into a Sears store looking for specific products; try finding an available sales representative is another matter. After approaching a sales clerk and asking about what I'm looking for, all I got was "pointing a finger" to a general area of the store. Well after going to the general area and not finding what I'm looking for, I decided to look else where in another store. The employees seem more interested in chit chatting with each other.