I wish that CAHOOTS was available 24 hours a day, especially for a city the size of Eugene. But the Eugene Police really also need to have access to their own 24-hour on-call mental health crisis counselor who can provide assistance in these matters. And the Eugene Police also obviously need better training in situational de-escalation. Based on the description given in the above report, I also wonder why an EMT wasn't dispatched to the scene? And why the police didn't ask or find out whether the teen, who was experiencing a psychotic episode, was taking any prescription medication and have the EMTs provide appropriate medical assistance if necessary then transport him and his mother to have him evaluated by a psychiatrist? None of these police officers acted appropriately. They clearly misread and did not understand the situation, in my opinion. The performance of all the officers at the scene should be reported as "unsatisfactory".