Sears has only itself to blame for the situation it is in.  They had the market cornered for the internet shopping experience if they had wanted to, after decades of experience with the catalogue shopping experience.   They were tops in the market 10 years ago, if they had continued with the model they had.  Instead they went with outsourcing, which greatly led to the inability to control critical components of their sales.  I bought a fridge and a dishwasher 3 years ago that made me hesitant to ever buy an appliance from them.  They had great reputation in appliance sales.  Now they have little or no control over who installs their appliances.  My dishwasher had to be reinstalled by someone at Home Depot and my fridge was installed to the hot water line instead of the cold water line.  After they installed my dishwasher it kept falling out of its space because the installer forgot to put the brackets in that hold the dishwasher in place.   The same goes with retail experience.