Well Clancy,  I had a 2013 Jetta TDI Highline that I paid $28,800 for, went thru the process with the representative at my dealership.  The car is now back with VW and they gave me $24,000 in total for it.. It had 78,400 KM on it.  It might be an idea to see the rep at your VW dealership, deal with politeness, and in 4-6 weeks or less this process will be complete and you will have your money also.