As a former long time consultant, I resent that remark.  In truth, a consultant will borrow your watch to tell you the time and then walk off with the watch.

As a typical Canadian senior, meaning that I patronize Tim Hortons at least twice a week, I have noticed a deterioration in the selection, appearance and quality of some Hortons ' pastries and baked goods in recent months.   I have also noticed that their Wi-Fi - which most Hortons proudly advertise right on their front door - increasingly is out of service.   And I know an owner of several Timmy franchises who has told me much of what is reported in the a/n column.

It won't take much more by way of product and service declines for me to go elsewhere and I suspect a lot of other Timmy's customers are feeling the same way.

This seems increasingly like a sad ending to what had been a uniquely Canadian success story.

Global financiers who know the price of everything but the value of nothing often wreck great local enterprises.