I don't feel badly for Sears.  I just spent a very frustrating chunk of time with both my credit card company and Sears attempting to figure why Sears has charged me for 8 items that I ordered last month, but returned right at the mail order desk because of poor quality.  Each of the charges appeared about a week after I rejected the merchandise right at the in-store parcel pick-up desk and directed it be returned.  An additional 9th charge appeared out of the blue entirely.  Now, Sears insists it will take them 6 - 8 weeks before I am credited with the money they charged me.  I smell a scam, possibly an inventory liquidation prior to bankruptacy later in January, and I fear that I will never see my money?  Please, I know I am not alone in this situation, and I think it merits some investigative reporting.  I know that Sears Canada has recently lost a credit card partner.  It's time for some good reporting here!