Seems like the US Customs bureau is still stuck in a time warp and taking full advantage of businesses; as they hold the ability to hold hostage anything imported into the United States and does not seem to want to operate like other departments, who give out pertinent information on a timely basis; return important phone calls and generally make life easier for businesses.  But then this is the US Custome and enforcement bureau, acting unlike other departments in the government and working to stifle innovation, efficiency and apparently acting like thugs at times.