I am extremely grateful  for & perfectly satisfied with the service of the Round Towner & the driver.  I am disabled & have used this service for over 3-1/2 years, a couple/few times a week, & the service has always been exemplary, as well as extremely affordable & frankly, irreplaceable.  It sounds like there was miscommunication somehow regarding the wheelchair.  He is only one person, & would need to switch vehicles if there were an oversized wheelchair or special accommodation needed, & would need to know this in advanced.  Plenty of elderly & other disabled people I've shared rides with are also extremely grateful for & pleased with the service & the driver.  I have never had an issue sitting in the back seat, as this is where all passengers of the Round Towner always sit.  It has always been completely emptied, with exception of passenger(s).  He has gone out of his way to make sure I get where I need to, when I need to, despite being super busy & an essentially one man show.