You're right, you may not have to use the service, however, think 'if you had to use it'.  We spend billions on a out dated rail system but cannot take care of our senior citizens.  Switch the Handi-Van system and put it under the bus system or hire qualified employees who give a rats (you know what) about servicing elderly/disabled people and not just driving around to collect a paycheck.  One can only hope to not be in that position where you will need a service like that.