Carrick neglects to mention the company also made it difficult, in ways that seem possibly fraudulent in the legal sense,  to even redeem ones points. Their site was programmed to hide from you items your own points qualified you to buy, and instead would show you out-of-reach, unbuyable items one didn't have enough points to acquire. This sounded like an illegal sc*m, fraud.  I vowed never to use my Air Miles credit card again after the A.M. program started these shenanigans. The Corporate Board should fire executives who came up with and/or okayed these deplorable policy ideas. The company's belated about-face does not change my mind. I shall never use my A.M. credit card again except in an unlikely emergency when my other credit card is unusable or gets declined for some reason. Bye bye Air Miles.