Sorry to disappoint.  Not employed by GCI.  My experience is limited to residential cable and internet service/support. It's been good.    

Biggest complaint:  They failed to reach a "deal" w/McClatchey on the  alaska.net domain (I'd had for 20+ years).  "alaskan.com" simply doesn't have the same cachet.

GCI always provided competent tech support 24/7, replaced a buried cable a couple of times for us.  Hard-working Alaskans doing the work.  No complaints.  

Don't worry, should my "rosy" experiences w/GCI change, I'll be the first to eviscerate them on any/every review which can be clicked upon.