"it is important to continue to encourage families to be involved, to volunteer, to be the “squeaky wheel” and report on shoddy service and to participate in Family Council meetings."

Do you honestly think that this has not ALREADY been happening?  Instances are being called in to a NON-RESPONSIVE govt entity.  THAT'S what people need to be doing is LOGGING when they called and WHO they spoke with and WHAT they were told.  Publish THAT info.