"Not only did the officer and supervisor not keep up with the SCOTUS Legal Updates, they handled the situation very poorly."
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The one thing about SCOTUS Legal Updates is the fact that they are "updated" every once in a while.....meaning that SCOTUS Legal Updates are only valid until the SCOTUS reverses or modifies itself with another SCOTUS Legal Update.
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And the SCOTUS reverses or modifies a previous SCOTUS ruling quite often.....as a result of new cases that bring in another set of facts that causes the SCOTUS to change its mind. 
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In other words, SCOTUS Legal Updates are "guidelines" written on paper; they are not "irrevocably set in stone."