Actually SkeptiCat, rates were increased in 2016 by 2.5%. They also plan on increasing rates an additional 10% over the next 5 years and I would venture a guess that that number goes up much higher than that. EWEB plays with residents money to make property purchases and engages in horrible secret deals with pollution generating sawmills all at the expense of rate payers. If we use energy efficient light bulbs, appliances, etc. they make less revenue so what do they do? They raise rates, again and again and again.