Apparently public sector union folks believe that:

"Outsourcing within the public service should, by its nature, be short-term, limited and targeted to areas where missing expertise is quickly transferred to permanent employees."

Given the adversarial disposition of the writer (she runs The Professional Institute of the Public Service of Canada, a public sector labour union), the Phoenix problems encountered represent a remarkable coincidence - a demonstrable event aligned perfectly with the union's stated position on outsourcing.

Begs the question as to whether this coincidence was engineered, or perhaps even manufactured, to produce evidence supporting the writer's polarized beliefs about outsourcing.

She's certainly got quite the pitch going ....
http://www.pipsc.ca/portal/page/portal/website/aboutinstitute/pres
... and Canadian taxpayers fund her every ambition.