There's the law, and there's common sense. In between is judgment. We hire human beings instead of robots because they're supposed to have judgment. In this case, the security staff, their supervisors, and police all lacked judgment. This is an 82-year-old, 5'2", 120-pound woman who obviously doesn't pose a threat. Her "crime" was minuscule. Her behavior was erratic but not threatening. She was obviously in distress. How much harm could she have done? A single officer with good judgment could have avoided this unfortunate incident. Auwe!