No rate raise until they fix their long standing billing problems.  Seeing as it's still not corrected yet after the switch over in 2014 tells me that there's some typical city smoke and mirrors going on.  I'm not excited to bring it under Council control, but as a "semi-autonomous" agency it isn't working.  The City privatization of city services is just one get rich scam after another.  The City needs to do its job, have oversight, and transparency to the public.