Sentiment analysis: I am giving the customer service of Planet Hollywood a five-star and beyond! Basic pros: location, price, easy parking, and near Miracle Mile. Why this place deserves five stars and beyond: Service!!! The valet attendants were friendly and attentive. The line to check-in (on a Friday at 4:00pm) moved quick. And when we reached the front of the line, we met Yasuko, who, without giving too much details, heard about our special occasion and, without hesitation, went to see what she can "do for you"... came back with comp upgrades. Again, this is mid-April on a weekend (sure it's only one-night), but she was so easy-going about it. Didn't make a big fuss, not slipping a twenty, etc.... Then, the manager Vickie, came by and was so friendly and personable... made us feel super comfortable and upgraded us again into really nice suites next to each other with the perfect Strip views! Again, no big fuss, was really interested in our reasons to be at the resort for that one day, and just was super cool about everything. Bring her a Starbucks coffee if you were do decide to see her. And wink. So MAJOR KUDOS to Yasuko and Vickie... and yes, she said yes. :)

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positive

Sentiment analysis: I have never been to Sierra Gold or a PTs before. My husband and I were in the area and decided to stop by for dinner the other night. I did see their "Coming Soon" sign weeks ago, and noticed that they must have finally opened because the parking lot was full. One of the bartenders immediately greeted us when we walked in. You can choose to sit wherever you want. Our server was pretty friendly. She explained some of the menu items to us and convinced us to get a Beer & Bites Club card. Its free and you earn 1 point for every dollar spent. When you reach 100 points, you get $5 in comps. Not sure what other benefits it has, but I guess we'll find out some day. We decided to order a bunch of appetizers: -Crisp Fried Mozzarella: warm and cheesy. Nothing too special, but it was good. -BBQ Pork Stuffed Potato Skins: Very tasty and my favorite so far! The pork was juicy and they give you more bbq sauce on the side. -Boneless Teriyaki Wings: not too bad, but the Teriyaki sauce was a bit on the salty side. Overall, a nice place to eat, drink, watch sports and relax. This location is a popular spot for the locals. It was really busy while we were there, which explains why our server took a while to check up on us and get our refills after we got our food. I would definitely come back to try other things on their menu!

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positive

Sentiment analysis: All the offices are packed with people and is never easy to get an apointment right away. The front desk people are rude and lack of compassion and understanding and they just want to have a reason to reschedule patients. I never go back to this practice again.

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negative