Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: I have never experienced terrible service like this especially at such a highly rated hotel. I had booked the hotel room for my parents for their anniversary weekend and stopped by earlier in the week to have the charge for the room put on my card as a gift. When my parents arrived, they were told that the front desk staff was new and did not complete the charge correctly. My parents then had to charge their own anniversary trip. Additionally, my father had requested a non-smoking room to stay in and was reassured 3 times that his room was non-smoking. When my parents got to the room it reeked of smoke and there was an ashtray and matches on the desk tabletop. When my father caled down to the front desk to ask about this the guy at the front desk asked if my dad wanted him to come up and remove the ashtray and matches - something that would clearly not resolve the fact that they were put in a smoking room after being reassured 3 times that the room was non-smoking. NEVER AGAIN.

[A]: negative

[Q]: My wife and I stayed at the allegro this weekend while I was on a business trip. I was very impressed with their hospitality and my wife very much(maybe too much) enjoyed the in-house spa. Rooms service was a bit slow but, overall great hotel would stay again.

[A]: positive

[Q]: The service from check-in to checkout was excellent - timely and efficient. The room was more then I has expected. It was spacious and laid out very well. I particularly enjoyed the living room area as well as the double closets and separate bath and shower. The bed abd pillows were extremely comfortable. I believe it's the first time I stayed in a hotel that provided a toothbrush and toothpaste in the room. The location was perfect for us as we were able to walk to everywhere we needed to go. I particularly enjoyed the excellent food at theChina Grill which is attached to the Hard Rock hotel. The service was very good and the staff very friendly.

[A]:
positive