Detailed Instructions: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
See one example below:
Problem: Apparently Prides Osteria had a rough summer as evidenced by the almost empty dining room at 6:30 on a Friday night. However new blood in the kitchen seems to have revitalized the food from other customers recent visits. Waitstaff was warm but unobtrusive. By 8 pm or so when we left the bar was full and the dining room was much more lively than it had been. Perhaps Beverly residents prefer a later seating. After reading the mixed reviews of late I was a little tentative over our choice but luckily there was nothing to worry about in the food department. We started with the fried dough, burrata and prosciutto which were all lovely. Then although they don't offer half portions of pasta we each ordered the entree size and split them. We chose the tagliatelle bolognese and a four cheese filled pasta in a creamy sauce with bacon, asparagus and grana frita. Both were very good. We split a secondi which was the special Berkshire pork secreto, which was described as a pork skirt steak with garlic potato puree and romanesco broccoli (incorrectly described as a romanesco sauce). Some tables received bread before the meal but for some reason we did not. Management also seems capable for when the tenants in the apartment above began playing basketball she intervened and also comped the tables a dessert. We ordered the apple dumpling with gelato and it was also quite tasty. Portions are not huge which I particularly like because I prefer to order courses. If you are someone who orders just a meal you may leave hungry depending on you appetite. Dining room was mostly younger crowd while the bar was definitely the over 40 set. Would recommend that the naysayers return to see the improvement although I personally don't know the former glory to be able to compare. Easy access to downtown Salem without the crowds on this month of October.
Solution: positive
Explanation: Although the reviewer cites a few concerns, the overall tone of the review aligns more towards towards the positive side. Some of the key terms like 'revitalization','all lovely', 'luckily there was nothing to worry about', 'very good', etc. suggests that the reviewer was satisfied with the restaurant

Problem: I went to the Coolidge Corner location last Saturday morning for my first Brazilian wax. I read online what to do to prepare and did such. When I went in the front desk staff were very friendly and the waiting room looked clean. I was called back a few minutes later by the waxer (I forget her name) I think Kelsey. Once we went into the room I got undressed and she started wiping. I thought she was going to go through the process with me as I told her this was my first wax. She abruptly stopped, explained to me she had other clients booked after me and then said rudely what are your questions. After asking she did the first strip of wax which hurt more than anything in life I have experienced! I said can you give me a minute before the next one? She stated again that she did not have time to give me a break because she had other clients. After the second strip I screamed and said I did not want to continue this it was far too painful. She said I've been doing this for over 10years, my response was I'm sure you have but this is not for me. She told me I could get dressed and as I pointed out the wax that was still left on my vagina and my skin was BLEEDING! She gave me a tissue and walked out of the room. I got dressed after placing tissue on my areas of skin that were still bleeding and left. Waxing is not for me I found it to be way too painful however this waxer was extremely unprofessional. She was blonde. She looked like she had been on an all night prior party bender with her makeup from the previous night still on. She had on scrubs that were completely wrinkled. Inside the exam room the floor was filthy, I know it is winter but clients are getting undressed the floor should be clean. Again had the experience been nice I could still say this wasn't for me but I'd refer a friend here, hell no. It was dirty, the waxer was dirty looking and her attitude was stank! Also there was NO one in the waiting room as I left!
Solution:
negative