Sentiment analysis: The food is their biggest downfall. Quit trying to be so unique and focus on doing something right. Even mediocre bar food would be a huge improvement for this place. We went during their grand opening week and were seated right by two roll up doors even after telling the hostess we didn't want to sit outside (it was quite cold that evening) so we had to ask the server later to close the doors for us. Queso dip appetizer was probably the most boring I've ever had. Food took forever, my burger was simply meh. My wife's tacos were seasoned with a crazy amount of some oily concoction and the meat was tough and chewy. I had to send my cold fries back. We waited a couple weeks to let them settle in and didn't have much better luck. This time the server was indifferent bordering in rude. I had pulled turkey sliders (seasoned with barbecue sauce and curry?!?!?!) on a soggy pretzel bun and my wife got the mediocre burger. Beer selection is great and will probably keep me coming back occasionally for some late night libations. I wouldn't mess with anything else. It's sad/scary when I think I could legitimately do a better job cooking/coming up with the menu.

OPTIONS:
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negative

Sentiment analysis: The first time I went to this Firestone, the service was actually pretty good. I returned a few months later for an alignment/balance and they pretty much lost me as a customer at this location. I think the fundamental issue is laziness. They called me to pick up my car and said everything was good to go. When I got my receipt, I noticed it didn't contain the normal documentation that shows alignment adjustments. Also, the work sheet stated there was a nail in my tire that was unrepairable. I asked them why they didn't tell me about it (considering it was a hazard) and I got blank stares. This shocked me considering I have a warranty through Firestone that covers these issues and further investigation showed they have the tire in stock. After I left, the ride home indicated that my alignment wasn't accomplished at all or at least they did a bad job of it. Later, I received a call offering to swap out the tire; however, I had a better experience with a different Firestone, so I will have them honor the warranty. I figure once I identify the cook is spitting in the food, I am not sending it back to them to fix it. Like I said in the beginning, I think the true issue is just laziness.

OPTIONS:
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negative

Sentiment analysis: My wife and I went in around lunch time. There was literally no one there and no one acknowledged that we were there for several minutes. There was only one item in the entire glass case. We stood around awkwardly until we saw the laminated menus in the holder on the wall. We decided to try a juice before we ate so I ordered a carrot-orange juice. It was about $5 and came out luke-cold. I felt pretty disappointed at that point to we left. It is a really cool looking place but the service and food seemed really sub-par, especially for the price. I see a lot of positive reviews so I may try this place again but my time there was definitely a 1-star experience.

OPTIONS:
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- positive
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negative