My girlfriend and I got the shaft from a different moving company, and were scrambling to find someone last minute. John was one of the couple different people we called. He was booked up, and couldn't help us last minute.... I can understand why. I can only imagine anyone who has met or dealt with him has come to understand that he offers more than just a service to get things done. Though we did not use his service this time, he was constantly in contact with my girlfriend, making sure that our second moving company was on time, what to look out for, the questions to ask, and followed up to make sure everything went well. All just because he cares about people. Thank you, John. You gave my girlfriend a good piece of mind during a stressful situation. Any time we need a service you offer, we will be calling you.
How would this review be described in terms of sentiment?
Pick your answer from: (a). negative (b). positive
(b).