Q: UPDATE: Okay, so, this place has gone downhill in a big way. Called a week in advance to order 4 dozen donuts. Was told I just need to stop in the day before. So I did. The lady who took my order had a weird lack of confidence that the baker was going to get the order, and even told me to call back later in the day to make sure she got it. Well, I figured that's *their* job to make sure things like that happen, and didn't call. Showed up at 8 a.m. on the dot to pick up my order (because this donut shop doesn't open until 8!! Also very weird) and the store was not even open, no one in sight. Finally, at 8:10, a different lady wanders up to the door and opens up the store-- and boy did she seem surprised to find out I was picking up 4 dz. donuts. She was able to box up my order (took about 15 minutes, making me 25 minutes late overall), but then seemed stressed about having enough supply for the rest of the day. The donuts weren't even great, they tasted like day-old leftovers. So, I have no idea what's going on with this place... but I will not be wasting my time there again.

A: negative

Q: Upon arrival, I had a really good impression of this place. It was clean, it was cozy and it was private; at least that's what I thought until morning time when I found out that the walls were very thin and I could hear practically every word from our neighbors. Even worse on my last night there, a new set of neighbors were arguing their lungs out at 7:00am waking me up bright and early and losing an hour of extra sleep. This has to be the first Vegas hotel that I've stayed at where the walls are built this way. I'd expect that at some run down hotel but not in Vegas. Another small complaint I have is that the water in the shower takes at least 3 minutes to start getting warm. This could have just been my room but was rather annoying. It would have been worse if it never turned warm at all and would have had to take a cold shower. Here's a quick run-down: Pros: -Clean room -Has nice extras like coffee-maker and an actual refrigerator which is a bit rare -Easy access and parking (which is probably why most people highly rate it) Cons: -Thin walls which means no privacy and more conversation than talk radio -Water in shower takes a little while to get warm but I guess that's more of an annoyance than anything Bottom Line: I can't stay here again. The room can be gorgeous but if the walls don't provide decent privacy in terms of sounds, it's a complete failure in my opinion. It's rather surprising they chose to built the rooms this way but I suppose 2 out 10 people may not mind.

A: negative

Q: This store needs to hire a professional manager with a customer and employee focused background. It is clear from the reviews and recent interactions that this store does not value either of its greatest assets. My brother Shovel S. posted his own review of his experience with this store. He was laying flooring and wanted to rent a floor sander in order to level some rough spots on the concrete before laying hard flooring. When he asked for this tool from tool rental the employee hooked him up with a floor scraper, the kind of device you would use to remove Kool Deck. He went home, read the manual and realized it is not the right tool for the job and went back asking to exchange for the right tool. The tool rental clerk and then an assistant manager were very rude to him and charged him over $100 because he left the store with a tool, even though it was the wrong tool and he didn't/couldn't use it. As if he is supposed to know what Home Depot's iteration of two such similar tools looks like there at the tool desk all wrapped up. He was just trying to get a job done on his precious weekend off. After much argument with the assistant manager who insisted that it was store policy to take his money without providing him the proper tool, he left the store with $109 less dollars than he walked in with and his day wasted. At this point he made a post to social media and I got involved. As a management professional, his story was so appalling that I was compelled to call the corporate number to get to the bottom of why if a tool rental employee gives a customer the wrong tool the customer ends up stuck paying for leaving the store with the employees mistake. The company does not have this policy in any other department. I have returned dead plants, half used cleaning products that didn't really work as advertise etc and had no hassle. Why would an unused rental tool be the subject of such a hard-line policy? While talking to corporate I gave them the store number for the location in Tempe by accident since they are on the same street. The manager from Tempe called me within half an hour but I realized it was the wrong store. I called corporate with the correction. Meanwhile the Tempe manager was quite appalled by what happened and made efforts to get the Laveen manager to make the situation right. The Tempe manager called my brother to reach out. The Laveen manager remained silent. Not a peep. I originally called corporate because the Laveen assistant manager claimed the hard-line policy on the tool rental was a corporate policy. According to the Tempe manager this is not true. I called to let them know that in the age of social media I and 200 of our friends had already seen his post about his experience being robbed and then insulted by the Home Depot manager. We happened to have 2 birthdays in our friend groups this past week and at both events this experience was openly discussed. I also told my neighbor across the street who I am close with. We are big time gardening enthusiasts and we maintain our yards as well as the yards of a couple of elderly and part time resident neighbors on our street just to keep the neighborhood beautiful. I spent nearly $1000 on plants and pool opening products this week and none of was purchased at HD as a result of this experience. The manager at the Laveen store STILL didn't call me or my brother back, despite my brother calling the manager repeatedly and my lodging a formal complaint with corporate and even accidentally getting the Tempe store manager involved! This is uncalled for. Every day this unprofessional manager held my brothers money and did not reach out to resolve what should never have been a problem to begin with was another day we talked, the saga continued to unfold on social media and now onto Yelp and the manager continued to not reach out. Finally, more than 48 hours later, fed up with being in limbo, having had the Tempe manager offer money out of his own pocket because of how ridiculous the situation was, my brother made a last call to Laveen and was finally able to talk to the manager. The manager did not call my brother; he had to call and leave messages repeatedly, have corporate leave messages and have the Tempe manager make calls on his behalf and finally get through because of his own efforts. The manager did process a refund of the $109 but the fact that it took 2 days and numerous phone calls and multiple people involved speaks of a highly ineffective manager with employees not even empowered to "make it right". If you value your project time, shop at Lowe's or Tempe Home Depot. This store doesn't have its act together and needs to invest in training. With all of the hassle they put my brother through, leaving him with his project still undone, it is my opinion that they owe him more than just a refund. If I was the manager he would have gotten a refund and 24 hours with the right tool on me.

A:
negative