Should have read the reviews... Got there and was charged a pet fee, which I thought I had already paid for via travelocity. They calmly explained that fees are "at their discretion." To clarify I asked, "so, if I showed up and there was a random $100 hotel fee charged at your 'discretion' that would be fine with you?" They said yes!! SUPER SKETCHY! Our room didn't have any bedding and, when we called the front desk, they said they would call us back with a new room. (huh?) We had to explain that all we wanted was sheets. This seemed confusing to them. Much later we noticed that our room has obviously not been cleaned because there were shampoo/conditioner bottles all over the shower. Maybe that's why they wanted to move us to a room with bedding? Did the last person steal the bedding? Did housekeeping only take the bedding and nothing else? Unclear... The night before we left, we asked for a noon check out and it was granted. But at this point I wasn't so confident in the front desk's cognitive abilities. At 11 AM I called the front desk to confirm and they said we had an 11:30 check out. Nope. But whatever. We weren't eager to stay. Finally, my partner left his contacts in a bag in the bathroom. We kept calling the hotel but it took TWO DAYS for anyone to enter our room to clean it. (We left a pizza box so I'm sure that was fun) They insisted it wasn't there. We don't believe them. If I'd read the reviews I would have stayed away. Location is ok but not worth the crappy service and dirty room. Another reviewer said "if you want to pay Motel 6 prices don't come in expecting the Bellagio." True, but I've stayed in cheaper Motel 6s and they were much better than this. Stay away!
Is this review positive or negative?
negative