In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello.
agent: Hello. How may I assist you today?
customer: I would like to book a flight on the route from MSP - OAK, can you please help me today?
agent: Sure, please provide me your travelling.
customer: I will be travelling on the dates from 06/06 to 06/08.
agent: Delta airline is providing flight for you with price 200. Shall I proceed?
customer: Ok, please book it if the price is within 5000.
agent: May I know your name to proceed further?
customer: My name is Emma Harris.
agent: Your ticket has been booked with your name.
customer: Thank you for helping me out.
agent: It's my pleasure.
[A]: book

[Q]: customer: Hello.
agent: Hello, how can I assist you?
customer: I am planning to book a flight ticket to DCA from OAK, can you please help me out?
agent: Sure, I can help you with that. May I know your travel dates please?
customer: Sure, my planned travelling dates are May 24 and May 26.
agent: May I know how many connections are you expecting in between your journey?
customer: Sure, I am looking for a flight with 1 connection.
agent: Please let me know if you have any other specifications.
customer: That's all for now.
agent: Can I have your good name please?
customer: Sure, my name is Jason Young.
agent: JetBlue airlines is providing a flight on that route with ticket fare of 100 and single connection, it will departs at 12:00 hours and arrives at 5:00 hours. Shall I proceed for booking?
customer: Ok, please confirm my reservation.
agent: I have successfully booked you an economy class ticket in flight-1014, have a safe journey.
customer: Thank you for the help.
agent: Thank you for choosing us.
[A]: book

[Q]: customer: Hello.
agent: Hello, how may I be at your service today?
customer: Can you please help me to book a flight from JFK to HOU?
agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?
customer: Sure, I want to depart on Aug 10 and need to return on Aug 12.
agent: Do you have any other specifications?
customer: I am looking for a flight with single connection.
agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1003. Shall I proceed with this flight?
customer: Ok, please proceed.
agent: Please help me with your name for booking.
customer: Myself Paul Clark.
agent: Your booking is done.
customer: Thank you.
agent: Most welcome.
[A]:
book