For an Embassy Suites this is lackluster. The lobby is ncie and the breakfast is really good. The room was old, the fridge did not work well (room 1030), and the area around the hotel is apparently very dangerous, s be careful if venturing out. You had ot pay for WiFi, I hate being nickled and dimed. Throw it in, geez.

negative

I have never experienced anything like this before in my life. Putting this experience into words will be difficult but I will try. This was the most awful sushi experience that I've ever had. I was in a party of six people and our food was just not coming out. We waited a full hour before getting any rolls. Then they kept bringing us rolls that we did not order and it appeared that this was happening to several other tables in the establishment. While this was occurring, two men were at the bar purchasing shots for the chefs. The chefs took three shots in the one hour that it took to get any rolls, their inebriated state probably explaining the complete mess. The servers did not know what we had coming to us as they kept asking us if we ordered anything else. Shouldn't they know what we ordered? We also had to ask repeatedly for drink refills and for mussels. Tables that sat down after us were served before us; the servers had no idea what was going on and the chefs were drunk. The taste of the food was horrible; everything was loaded with cream of some sort. Our rolls were half cream cheese and all of them were covered with some type of mayo based sauce. Now I enjoy cream cheese in my sushi, and yum yum sauce, but this was overkill. I ended up sending back a whole roll without eating it because I was getting sick. One of my rolls was swimming in cream sauce and literally had cubes of cream cheese sitting on top. My friend's hand roll was filled with scallops and dripping with cream sauce. Finally, without being able to handle any more, we asked for our check. We did not finish the hand roll or the roll described above. The server had the audacity to tell us "uh oh, you have some leftovers." I explained to him that the food was disgusting, the service was awful, we waited an hour for food and we received rolls we did not order. I will pay for the all you can eat and my iced tea and that was it. He said the decision wasn't up to him and left. He came with the bill and had put a left over charge on it. I explained that they were lucky to get paid at all, as we didn't receive our correct order and barely ate any of it. The commotion caught the attention of the manager who came over and apologized. The server went to fix our bill and came back, charging us for six AYCE when we only ordered 4 (2 members of our party ordered a la cart). We finally were able to pay for what we ordered and left. The unprofessional nature and audacity of this establishment is appalling and I will never return.

negative

Sunday 2:00 pm. I went into the store to get a Mac book pro air, I already new that I wanted that one and I just wanted to buy it. When I entered the store a guy asked me if he could help me with something and I said I wanted to buy the Mac book air so he sent me to where the computers are and told me to wait. I waited 30 MIN for someone to sell me a freakin computer !! The purchase was quick but it was like I was doing a favor for the store. Awful experience...

negative

This place was great when it was Rave, now the customer service SUCKS. I ordered some tickets online for Godzilla for tomorrow, but now I need to cancel them. AMC's website doesn't give you any way to cancel them except to call their hotline. I've been on hold for 37 MINUTES and NO one has answered the phone. How am I supposed to cancel my tickets to get a refund when no one answers the damned phone? "Here to serve you 24 hours a day, 7 days a week" my ASS. I also tried calling the theater direct to see if I could get some help that way. Wouldn't you know it, called them four times and no one has answered yet. Did everyone who works for AMC keel over and die?! The fact that I've been sitting here on my phone for close to 40 minutes now to cancel some stupid movie tickets is absolutely ludicrous. I'll be going to Galaxy from now on, at least I know from past experience that they actually care about keeping their customers happy.
negative