What is the sentiment of the following review?
I dropped my brother off there to get a decent hair cut because his hair grows pretty quick. He asked the lady there for a fade, to shave ALL the sides off, and to leave one inch on the top. However, he spent an extra 20minutes there trying to explain to her what a fade was. He explained it to her four times after she grabbed out a pair of scissors and cut his all the hair on his head down to an inch. He repeated to her that he wanted the sides faded, so again...she said ok and kept snipping the scissors to get the hair shorter. My brother at this point needed to tell her a fade is done with electric clippers. He was ready to get another person to get his hair finished but the only other lady was busy. Generally, patient and easygoing but he was very unsatisfied with the entire experience. We currently had to be at a Verizon and it's so embarrassing because he has all the small pieces of hair all over his face! He was very disappointed, but not surprised that she did a horrible job at cleaning up the mess after the hair cut. Horrible place, stay far far away especially if you are picky about how well your hair gets cut
Select from the following.
(a). negative;
(b). positive;
(a).