Problem: By far the worst customer service I have ever experienced. I put a down payment on my dress on a Saturday and was going to come back on the following Monday to pay the rest of the balance. I was told that the dress would come in on June 5th but when I went in on Monday they said that it would be coming in on the 30th of June. I was getting married on the 5th of July and had to fly to Wisconsin for the wedding on the 30th. Anyway, she said she would email the factory and get back to me the very next day... FOUR DAYS LATER I still hadn't heard from them so I had to call. Then I called to ask if I can cancel the order since I hadn't received the dress. The manager says she will call me in an hour. NOTHING!!! Had to call again the next day to talk to her. The final straw was when I had to call to get my refund. I was put on hold for about 20 mins and after that someone completely different picks up the phone and asks if she can help me... UGH!!! It has been so frustrating. I would NOT recommend this place to anyone. Horrible customer service, no people skills!
How would this review be described?
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A: negative

Problem: Honnetement, je connais peu d'endroits a Montreal capables de rater un brunch. Ce fut pourtant le cas dimanche dernier. Arrives et attables vers 11h15, nous avons attendu un bon 35 minutes avant de pouvoir commander, et ce alors que l'interieur du restaurant etait pratiquement vide (contrairement a la terrasse). Une fois arrivee, les oeufs tournes etaient trop cuits, tiedes. Les feves au lard etaient froide. La serveuse, peu serviable, au point ou nous avons du demander chaque fois a deux reprises pour obtenir davantage de cafe. Un mauvais brunch, ce n'est pas catastrophique, mais avec tous les endroits de qualite qui existent a Montreal, je n'y retournerai pas.
How would this review be described?
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A: negative

Problem: My husband is coming home from Afghanistan so I though it would be nice to provide him with a little somethin' somethin' for his return. Went in and was pleasantly surprised to see what the had on sale. The panties were 6 for $20 (better than VS) and I got a super nice bra for $14. Even my special outfit was decently priced. The staff were very attentive and ready to help me with anything I needed. They were getting ready to close but I didnt feel pressured to leave. The attendant helped me in the dressing room, got me the correct sizes, ans held my products for me with pleasure. It is so nice to feel comfortable in such an intimate setting(in my opinion). I have never been to a Fredericks that wasn't friendly. I love this store ans the ladies at this location were great.
How would this review be described?
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A: positive

Problem: Customer Service/Knowledge about their Business Center. So I'm check in at the Luxor, I have to pay and additional 12.99 for 24 hour internet service (ok - don't mind). I have to print something out (24 pages, simply word doc, b/w, nothing fancy). First of all the business center closes at 5pm. By the time you stand in the huge line to check-in your room (check in time 3pm) get settled in your room and get your business stuff together the place is closed. So I called the front desk and told her my situation - I needed to print out a 22 page document. I have it either via email or flash stick. She said I can use the computers near the front desk for $5.00 for the first 5 minutes and she incorrectly told me that printing was free. It wasn't. It's $1 per page. WOW! That's alot. So I go prusing around to get more info about the business center so I can be ready right at 7am the next morning. Unfortunately, no one knew more than the center's hours. The point was if I knew the services and charges I can weigh my options on what more affordable and accommodating for my situation. It seems that the $5 for 5 minutes for computer use and $1 - 1.50 per page printed is the norm in most of these strip casino/hotels here. WHAT I DID - I hate that these places try to get over and $5 and $10 us (as opposed to nickel and diming) to death. I used my laptop (with my $12.99 24 hours internet service (which is sometimes slow by the way) and I placed a print order to fedex kinko's at 12:30am for a great and it will be waiting for me at 7am (I got to choose the time and location) THE COST: $2.49 That's it! I need to take a cab and head up north tomorrow so I'll just do a pit stop and pick my doc on the way. Other option - the fedex kinko's is on Hughes Center a block from Bally's. So if you don't have a car you can take the monorail to Bally's and walk. BEATS paying a min. of $28.
How would this review be described?
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A:
negative