Choose your answer: is the following review positive or negative?

My husband and I stayed at Mandalay Bay for a recent trip to Vegas. We got a spa suite 750 for 3 nights. When we checked in and went up to our non-smoking room we found it WREAKED of smoke. We called down to the desk and asked to be switched rooms only to receive a shrewd "NO we have nothing available" No apologies, nothing. They offered to send up an air freshener. AN AIR FRESHENER? Really? Absolutely not. We asked to speak to a manager and got the most short, to the point, almost robotic answers from the most unhelpful and unapologetic manager I have ever come into contact with. We were told "you can either down grade or deal with it" um its Vegas there are plenty of rooms, upgrade us... "no way not a chance" after going back and forth with this lady she offered for us to switch rooms the next day but couldn't guarantee a non-smoking room.... THAT WAS THE WHOLE POINT. Then she said they could send someone up to "purify the air" but we would have to leave the room for an hour and a half. Grrrrrr..... so we obliged. I can't sleep in a smoke haze. No drink comps while we waited, no pro-rating our room for our time missed, still no apology. All this after an 11 hour drive there. I can tell you, I am one person that will not be spending money on a room at Mandalay Bay ever again! Terrible service, smelly hallways, no chairs at the pool, and the slowest elevators in Vegas.... lame. Stay somewhere else, don't spend your hard earned money here.

pick from the following.
-negative.
-positive.
negative