Choose your answer: is the following review positive or negative?

The rooms are nice but the customer service is horrible. We were supposed to get a 2 bedroom but they only gave us a one bedroom and there wasn't anything we could do about it. When we got to the room it was a mess! We were tired and just wanted to sleep and then we have to deal with getting another room which was much farther from our friends room. I wish they had better customer service and management. Definitely would've got a 4 or 5 star if they did

OPTIONS:
(A). negative
(B). positive
(A).