Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: I've been waiting for something like this to come to surprise and was real excited to take the family and friends there when it opened. Went a few days before the actual grand opening and had a good time, but my mood instantly changed when I went out to get something in my truck and came inside to a "bouncer" telling me they were at capacity. When i told him i had family in there he made me seem like a liar, and he wanted me to call my girlfriend to come to the front just so I could go back in, not a good way to start your business. So I thought what the heck lets try it again another weekend, so last weekend I went with some other family to show them how nice it was, I mean they have TV's everywhere an awesome arcade, and even have a 21 and older section for after 8pm that has its own lanes, bar, pool table and DJ booth for the weekends, and it doesn't cost any extra which is kind of cool. First thing when we walked through the door was another "bouncer" telling me they were at capacity and they had a 2 hour wait, when clearly i could see from the door there was open seating EVERYWHERE and there were many open lanes. After about 15 mins of waiting in line I asked the lady if I could use the restroom, she told me I could go next door to the movie theatre and use there's because she didn't trust me that I would come back from theirs. AWESOME SERVICE!!! (sarcastically speaking)! I would give this place more stars but the service and people are terrible!! The food was good and bowling was a little overpriced but your paying for luxury pretty much. If they wanna stay in business they need to work on their customer service...ALOT... maybe start by getting rid of the stupid "were at capacity" thing when your not even close to it! I'll probably wait a while before I go back

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: The hotel was not bad but there were several disappointments. The good and best part was the MGM pool! We love a good pool and enjoyed a wonderful day. Huge lazy river and the bar service was fantastic. Another good part was the room and bathroom size. We normally stay at the Vdara and we prefer the separate, kitchen, living room and bedroom with walls but the Signature room was okay too. Always love having a fridge and kitchen area. The Jacuzzi tube and large separate shower was a plus as well. Now to the bad parts: - When first walking into our "non-smoking" room, it was extremely smoky. The room smelled awful. - We went to the smaller pool the first day because the security guard incorrectly told us that the MGM pool cost 25$. Which was fine, but the pool hours were closing within little over an hour so we chose to wait until the next day. We later found out that the adult pool charged the price and not the regular pool. We would've preferred to have enjoyed the larger pool twice if given the correct information. - Housekeeping was horrible. There was melted candy bar on coffee table and couch and a huge 3 foot rounded stain in the middle of the room floor. When we left early morning to go to the pool, the housekeeping light was turned on and we were gone all day arriving close to 4. The room was not cleaned when we arrived. We decided to take a nap and 15 minutes after arriving to the room, housekeeping arrived. They were very irritated that we were in the room even though they had all morning and afternoon to clean. They then started pressuring me for an answer asking if they can come back in 30 minutes. I said no and told them the light will be hit once again when we leave for dinner. Apparently that was the wrong answer because we never saw them again. Our room was never cleaned for 2 days! When packing to leave I found a nice crusted drip of sauce on the bed skirt too. It was disgusting. They obviously do not clean very often or well. -Lastly, when checking out, we were surprised with several charges to our room that we did not make. Several hundred for cabana rentals, couch rentals and a bar tab at the pool. It took awhile but they did take off the charges which was good. That has never happened to us before. I guess someone picked our room number and went to town. I really wanted to love this hotel because the pool was a big plus and it's been a long time since staying on this side of the strip. I would stay at the MGM but we prefer suite style rooms. They need to spend more time on the details if they want to claim being a high end hotel and to justify the rate. It would take a lot to get me to come back. It's unfortunate because we travel to Vegas at least once a month to visit family. Sad that this hotel is no longer on our list. Back to the Vdara!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Terrible. They have all the color selection you can ask for which is great but customer service is the worst. Girls at the front are terribly rude and snobby. There was no manager in site or anybody who could help a disgruntled customer. My friend and I made an appointment and were 5 minutes late. We walked in, were not greeted, & when we checked in we were told our appointments were given away. Only 5 minutes after!! Pretty sure they gave them away to the girls that checked in right before us. I couldn't believe it & while no apology was even given for that, we decided to wait because we both found colors we really wanted. My technician was great and friendly but my friends tech was completely stoic and awkward as we tried to force conversation which was a bit uncomfortable. At the end of it all, we were not even thanked or acknowledged from the B's at the front as we left the establishment. Not sure about my friend, but my polish was chipped within a couple days. I wouldn't recommend this salon to anybody and lord knows I won't ever be back. For such a trendy, expensive place, I half expected the best. Boy, was I wrong.