Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: I arrived at the hotel 15 minutes prior to check in time as they recommend. When I get there I noticed that there is a couple and two other people waiting in line to check in. Ten minutes later after standing there with my suitcase, the woman at the front desk informs us that their computers are down due to a recent update to the software. She told us to wait until the computers booted back up. I asked if I could drop my suitcase off at the room and she said no because they need to electronically activate the cards and with the computers down they couldn't activate the cards. Finally another 20 minutes later the computers were up and I finally got my room. Wheres the "luxury" in waiting 35 minutes for a room? They also need to change the name of the hotel because their service did not leave me "allegro."

A: negative
****
Q: I wouldn't know how to begin to write something negative about the Millenium Knickerbocker Hotel in Chicago. Everything about this hotel is fantastic from the outside of the building to the hotel lobby all the way to the rooms. With very clean and plush rooms, this is the place to stay! When you are not at the hotel eating at the elegant dining area or having a great breakfast first thing in the morning, there is plenty to do around the town. Take a shopping spree down Michigan Ave or head to one of the museums or the pier to look around. Whatever you decide to do, you can't go wrong. This place is wonderful!

A: positive
****
Q: The location was good. Check-in was ok. Asked for non smoking room, given floor with half smoking half non smoking. We could smell the smoke as soon as the elevator doors opened. We asked for and recieved a room on a non-smoking floor. They did not bring up the key, we had to go down to the lobby to get it. Breakfast could have had some healthy choices, the sweet rolls and danish were not fresh. Bananas not ripe. Room only had ONE wash cloth, had to call down for more. Housekeeping NEVER showed up at our room. Not for turndown service , not for the morning clean -up. Called down upon our arrival back to our room after being gone all day and we were accused of putting our the Do Not Disturb sign. They said they would come up and they never came when they said they would. We finally told them not to come because of the time. We wanted to get ready to go out for dinner. Never greeted by anyone as we came and went. I have stayed at the Peninsula and the Burnham. The Burnham was booked during our stay or I would have stayed there.I will NEVER stay at this hotel again, Not worth 300.00 a night

A:
negative
****