We had reservations for 5 at 7:30 PM to celebrate our son's 27th birthday. We arrived 30 minutes early to have cocktails and take in the view. Checked in with the hostess who said to return at 7:30 and our table would be ready. We returned to her at 7:30 at their table was not ready until 8 PM. We were crowded at a table originally set for 4 with one of us (myself, the host) seated at the end of the table in the middle protruding into the aisle where I was constantly jostled by waitstaff for the entire evening. It would be of interest to note here that a local VIP and his party of 4 was seated at a table set for 6 approximately 5 minutes after us. First comment...this is the noisiest restaurant in which I have ever dined. Conversation at our table was impossible without shouting and even then strained and difficult. Sitting at the end of the table, somewhat isolated, I finally gave up. We ordered appetizers which were served almost immediately, while we still had our menus, which essentially covered the tabletop, leaving no room for the food and were given no plates for sharing the appetizers. One of the appetizers was billed as "bacon and grits". It was a 1x1x3" piece of barely cooked pig fat swimming in watery grits...inedible and disgusting. We were never served bread until we asked for it, after noticing several other tables with bread and despite there being bread plates in place for each of us. Suffice it to say it was not served with a "happy heart" by the wait staff. After ordering our entrees, we waited nearly an hour for them to be served. When we asked about them, they were brought out within 1 minute...tepid, not close to warm. I ordered scallops and noted there were 4 on my plate. My wife ordered the same and only received 3. They were tasty...nothing special...especially lukewarm. When we were almost done with our meal, and sensing we were dissatisfied, the manager brought out 2 side dishes gratis. TWO OF OUR PLATES HAD ALREADY BEEN CLEARED FROM THE TABLE!! Seriously? The manager forgave a large part of our check, but that will never make up for the loss of what my wife and I intended to be a very special evening for our son during a rather difficult time in his life on that one night when we wanted him to have a wonderful evening and enjoy a little break from his stresses. We will never return.
How would this review be described in terms of sentiment?
Pick your answer from:
a). negative;
b). positive;
a).