Problem: What would be an example of an negative review?

Answer: Disappointing. When Adam and I spend $100 for dinner, it is an event and a treat. I was sorry, and in fact angry, to see that money go to Sensi. I had the Tandoori Surf & Turf Mixed Grill and didn't come close to finishing it -- not because I wasn't hungry, but because both the chicken and the prime rib were dry. Our server never asked how I wanted the prime rib done; they must have just assumed that I wanted all the juices sucked out. Sorry, guys. That wasn't the case. Adam had the short ribs and they were good. I particularly liked the horseradish mashed potatoes. And the bread service that everyone's raving about -- well, there's a reason. It was good. But these guys don't have the basics down, and at $100 a meal for two, that's just wrong. By the end of the meal, our server took away my plate without asking if I wanted to take the food home. Fortunately, I didn't.

Problem: What would be an example of an negative review?

Answer: Firstly, the front desk lost our reservation. Actually, they didn't lose it, they said that we had arrived the day after our reservation date but they were going to "try to accomodate" us and find a way to dismiss the 'no arrival charge'. We had double checked that we had booked the correct night before continuing our reservation - the front desk lady said that we needed to recheck our paperwork for the correct date and that "people make mistakes". We pulled out our reservation papers and we were correct - their computers were wrong and we were there on the correct date! We didn't owe a fee, but they kept acting like they were really helping us out by not charging us....um, your computers screwed up Luxor! After some typing on her computer, the front desk worker gave us our keys and almost forgot to give us the coupons we were supposed to receive with the package we had booked. She disappeared for a few minutes and came back saying that they were out of the coupons (for 2 for 1 buffets, a $50 credit to their steakhouse, and something else...spa passes?) and that we could just charge everything to our room and they would make sure to credit us back for it. Oh and the catch was that since they didn't give us actual coupons we had to credit them all within our stay. We were there for one night, and it was already 3pm....there was NO WAY we could eat that much in a few hours and use the spa facilities, especially since we were going to a show that night! Plus we figured they would "forget" to take the charges off and we'd have who knows what on our bill. No thank you. My husband and I got to our room, after walking forever through what looked like a hallway in a basement (talk about realistic pyramid hallways, the ceilings were insanely low) and rode a regular elevator up one floor to another scary hallway. We got into our room (an old one btw) and saw a lovely view of....the valet lol. It was ok though, we weren't there to stare out the window all night. My husband went into the bathroom and came right back out. The maids must have forgotten to clean around the toilet / toilet seat b/c my husband said there was either vomit or poop on the lid.....it's pretty scary when you can't tell the difference lol. I refused to use the toilet in there, yuck. I can understand trying to accomodate us or whatever, IF they were busy, but I think the worker put us in that scary room on purpose b/c we proved that they were wrong. The lighting in the room was bad, the beds were old and scary, and the check out feature on the tv didn't work. I will say though that the bath products smelled really great and I made sure to bring them home with me. That was the plus of the room. We did not use the shower, and every time I had to use the toilet (the little bit we were in the room) I went to use one in the casino. My husband emailed the Luxor as soon as we got home and they emailed back the next day saying they would have a manager contact us. We are still waiting to hear from them, and this was in February. Oh, and the inclinator almost made me vomit lol. My husband and I wanted to try one out so we snuck onto one with another guest, since our key didn't work. Omg....how do drunks stay standing on those things?! lol.

Problem: What would be an example of an negative review?

Answer:
It angers me to be so hyped up about a place and then have to give them such a low grade rating. Overrated, overpriced and under serviced would be the top 3 ways I could describe it. I was so stoked to try the new raw bar, fresh antipasta made in front of you, outdoor seating with firepits restaurant the Hard Rock was offering. Not to mention menu choices like beef stroganoff, ribs, fried chicken, and meatloaf. I for sure thought I would be in heaven. Now let me start with the 2 good things about this place. 1- The ambiance. It was a huge indoor/outdoor 2 bars, view of the pool. AMAZING set up. If you sit indoors, you can watch them make your antipasti platter fresh in front of you which brings me to the the highlight of the meal 2- THE ANITPASTI! So it was for sure over priced. $8 per cured meat. $5 per cheese. $4 per snack (snacks included olives peppers, bread, etc) My super awesome platter cost $38. Sad that it was the only thing worth it. The meats were perfectly salted and the cheeses were imported. I would actually order this again if I wasn't worried about the cost. Thats it. All the positives. On to the reason for the 2 star rating. First and foremost the shitty service. Not only was our waiter unattentive and slow. He was careless. He didn't once offer to refill our empty glasses we had to ask. He didn't notice nor care that 1 of the 4 of us barley touched her food due to it being undercooked. (seriously meatloaf pink??) We also noted that our order was put in around 7:30, and we were patiently awaiting our check at 9:20. Between us we had ribs that had jalapeno in the title, yet tasted sweet. 2 orders of undercooked meatloaf. And a steak. The side items were decent, but even the taters that came with the meatloaf lacked consistency. My boyfriend insisted we get dessert since all 4 of us were still hungry and there are not many places in town you can get freshly made monkey bread. Again a dissapointment. Small, and it took more like 20 minutes versus the 10 they claimed it to take. Overall the bad food may have been a fluke. I could tell there was a potential for yummy-ness had they cooked the meatloaf another hour, added spice to the ribs, and a little love in their kitchen. On this trip they really lived up the the "culinary dropout" name and left a lot to be desired.