Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: I called at 7:00 p.m. because it was 88 degrees in my house and NV Energy had already been out to our home. A technician was at my house in about 30 minutes. We needed a new part for our unit. He didn't have the part for our exact model but he did have a similar part that he was able to tweak and make work for our unit. He spent an hour working on our unit even though, if he had the part, it would have only taken 5 minutes. He could have easily told us he needed to order the part and come back later but he worked to make sure our home was cool. I highly recommend Infinity Heating & Cooling.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Ok, I have to say this right now; Otherwise, I would go to bed feeling angry and my boyfriend would suffer and that is not fair :( This KFC is very inconsistent in their food and I always come back hoping for a miracle, I don't know, my love for fried chicken makes me blind I guess; However, today I had the worst chicken tenders I have ever eaten here, they were so chewy I could not eat them. I have had the same exact chicken tender many times and they are nice and extra crispy, today they were cooked to death and there wasn't any crispiness whatsoever. Besides, the staff at this location do not care about what their customers, sometimes I stand up at the counter and I wait at least 2-3 minutes until somebody has the decency to notice I am there. Once they take your order they seem to be annoyed by you, like if you are on their way. I am very dissapointed.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Very disappointed for my first and last time coming here. The Spanish gentleman who took my order for 3 Philly cheesesteaks could not comprehend what cheese wiz was and just kept saying American. Then he took "everything with provolone" as a cheesesteak with all of their cheeses on it, lol. So after a 5 min long ordering process for 3 philly cheesesteaks speaking like a child to this guy due to his lack of english skills he finally got it right. I'm born and raised in Philadelphia so I know how to order a cheesesteak. As I sat and waited for my order, another gentleman came in and walked to the take out pick up counter in the front and asked the tall, thin, around 55 or so man working (he said he was one of the managers) if he could order one Philly cheesesteak, and the counter guy just pointed at the back and said "you can't get a Philly cheesesteak but you can get a Phoenix cheesesteak." The guy trying to order was all confused and said I guess and proceeded to the back as the guy working the counter continued to say that he didn't want their sandwiches affiliated with Philadelphia cause its a horrible place with horrible people. So I kind of laughed and asked, wow, did you have a negative experience there or something. And he just said its a horrible place to go, and he feels bad for people who live in that "hell hole." At this point I was getting offended and said hey man not all parts of Philly are bad, I'm born and raised there as well as my whole family and we turned out ok and love where we are from. He then told me I didn't know what I was talking about and that he wasn't changing his mind because it was the truth. I then realized his ignorant personality was not going to at least be open and talk like a normal person, so I called him an ignorant "you know what" and laughed at him for how bitter he was and said he should try shutting his mouth with his ignorant opinions openly in a deli that attracts many east coasters, perhaps others from Philly as well or others with family from that area. Thankfully, I did not think the cheesesteak was that good at all! Corleone's is much better for a cheesesteak so if your trying to get the authentic experience for a True Philly Cheesesteak, don't go here where they apparently hate Philadelphians anyways... There is no excuse for ignorant management. Not even an apology from his narrow minded self because he said out loud in front of a few people that everyone has the right to their own opinions. Now his opinions and sub par at best cheesesteaks are a reason I will trash talk this place to everyone I associate with here in the valley.