Is the following review positive or negative?

On the way to the airport, we decided to take my family here for lunch. They had been raving and VERY excited about it. It turned out to be pretty disappointing. First, the aquarium separating the bar area and the main dining area is pretty neat, and is especially peaceful if you're not a seafood eater. The atmosphere is nice, and we probably just went at an off time, yet, we went during off lunch hours, so the service should have been better. Our server greeted our table, took our drink order, took our food order, and was not to be seen again... well, we saw her waiting the other tables but purposely avoiding ours. That continued for 35 minutes while other tables with larger groups who were seated after us were served before us... 35 minutes for three bowls of soup, a garden salad (which never came) and a couple pieces of fried fish? I think not. We flagged down a manager who said he was finishing it right up. And then when the food came out, it was cold. We mentioned it to her and she seemed frustrated that she needed to make another trip to the line to have it reheated. Give me a break. I also ordered a chicken quesadilla. On the menu it stated "stuffed with pico. Served with (some sort of ) sour cream". It came out and was *SURPRISE* drizzled with some sort of chipotle and cilantro mayonnaise-based topping. Maybe its because I live in the land of full disclosure, I'm not sure, but I was expecting tortilla, chicken, cheese, pico and sour cream on the side, not to have some calorie-laden ranch-dressing-derivative covering the tortilla. So for the last ten minutes of our meal (and the first five) the service was very attentive. If you like that, eat here. If you like having service at a restaurant, and warm seafood, go to Red Lobster instead. On the way out, I saw a TON of food under heat lamps on their line, and some of it coming out of steamtables... absolutely NO excuse for cold, cream-based soup... and no excuse for that small of an order taking 35 minutes. I usually give places two shots, just in case they were having an off day. Unfortunately, this place won't be getting a second try.
negative