Problem: WORSE WORSE WORSE CUSTOMER SERVICE IN THE UNIVERSE! Lisa in the front office billing is as rude as they come. I called for a brief Q & A regarding my bill. I could not even explain my situation before being repeatedly cut off and told it did not matter what I thought, the bill is what I owed. WHAT? I asked to talk to the manager and someone else got on the phone and did not even ask me what the situation was. She just stated that she heard what Lisa told me and that was correct. When I asked if I could explain my concern she told me no, call your insurance company. Further more, when I took my son in for an appointment, they told me to come back for a follow up...I waited 45 minutes for them to put us in a room, come in and tell us we were good to go. WHAT???? You did not even do anything??? They asked us to pay the office visit and they would bill our insurance company. FOR WHAT??? TOTAL SCAM services here and no pleasant way around this...business must be good because they certainly do not need mine and they padded the bill and did NOTHING to justify what they charged me for. You know that funny feeling you get when you are in an office as a new customer that you just can;'t put your finger on it...NEXT TIME...i'll go with my gut. Ridiculous. Making money hand over fist by over charging and under delivering. They should be ashamed for the way they do business. ROTTEN. I'd go anywhere but here for this type of services.
How would this review be described?
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A: negative

Problem: I've eaten here 5 times or so, the last few times because friends picked it and I went along. The last visit was because we decided to give it a try. The food is okay, and the Margaritas are surprisingly inconsistent - sometimes great, sometimes tasting of strong sours mix. I really wish hygiene were more of a priority. On my last visit, we were greeted by a courteous young lady who sat us down at a booth. That booth, however, had sticky seats and table. And it wasn't the type of stickiness that comes from forgetting to clean a table... nay, it was that stickiness of a table, seat and menus diligently wiped down with a dubious rag, thus homogenizing the film of subtle but persistent stick factor over all these things. Perhaps I was being too squeamish. I wanted to like this place, to reassure myself that it was still okay to eat here: I put the menu down and picked up the plates in the table setting to inspect them... and there was stickiness on those too, along with dried food stuck on one of them. At that point, my wife and I decided to not eat here, and started heading out. The hostess asked us why we wouldn't stay and I discreetly told her and showed her. She agreed that it was terrible and sought to make things better, even offered to give us a soft drink on the house to go, but we declined and thanked her. Since I am the king of not letting go, I will probably give Arriba's another try in the future. I urge you to give them another chance as well, although it's hard to justify with so many interesting places to eat in the area. And sadly, I must say that the same pervasive stickiness was found in all my visits, but I kept overlooking it, and I kept coming back to meet up with friends. Well, now I suggest an alternate spot. This is a great location and a substantial investment. I really hope management turns this around... it could really be great, but it is such a missed opportunity.
How would this review be described?
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A: negative

Problem: Waited around 1 hour 15 mins for 3 people. The worst part about the weight in line is smelling the food being cooked!!! Hints of garlic and spices fill the air!!! What a tease. I loved the food!!! Got combo pan roast, oysters and a bottle of moscato. DELICIOUS! !! Food changed my life. The spices, seafood and rice was all pefect and fresh. If it wasn't for that line id be there once a week. I suggest going with another person and take turns waiting in line. Switch off to wait in line and gamble. .. hehe. If you've never tried oyster bar, its a must. Be prepared to wait. Be patient. I think if you go there mentally prepared to weight, its really not bad. Yum yum yum!!!
How would this review be described?
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A: positive

Problem: Charles is amazing! I had the wonderful opportunity to dine at Gordon Ramsey Steak for my birthday. I will highly recommend this restaurant to anyone who wants an amazing steak and even more amazing service. I will be back again.
How would this review be described?
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A:
positive