How might one describe the sentiment of this review?
I lost my car keys at MGM...and I cannot express enough how helpful and absolutely wonderful the Lost & Found staff were as well as security. They comforted me when I was an absolute wreck, and were such a support as I was panicking. They were completely professional but also very compassionate and so willing to go out of their way to help. Security Officer Marcus Morrison was the best help I could ask for. He did everything he could for me and seriously gave me the best service I've ever had at any hotel. They ultimately found my keys the next day and Officer Morrison was able to give them to me himself. I was so thrilled...not just with the find but with the overall experience and how the staff especially Officer Morrison treated me and my situation. Officer Walker in Security also was such an incredible help to me and truly assisted me with such professionalism and a genuine will to help me out. I live in Vegas...but if I were to use a hotel I would pick MGM just based on how gracious the staff was to me. I am truly thankful. THANK YOU Officer Morrison, Officer Walker, and staff!!...Select from the following.
- negative.
- positive. I think the answer is
positive