Purpose: for work, stayed here frequently (20+ nights) Pros: - Front-desk staff: extremely friendly and professional. - Location: good location, walking distance to all the places I need to go to. - Security: requires key card to use elevator. - Wifi: free for everyone and decent speed. - Price: always pretty competitive Cons: - Hotel/Rooms: for my first couple of stays, there was always this strange smell that lurked the hallways. Also, the rooms have very noisy AC/Heaters. - Restaurant: highly do not recommend this due to lack of quality and service. Quality: tastes like a bunch of things tossed together and stuck into the oven... not really much thought in taste/presentation. Service: took 30+ minutes for 1 servicing of dumplings... Also, I always get ignored when I try to get their attention to order. There was only 1 lady who actually gave some quality service (though food was still lacking). - No concierge lounge or free breakfast [for rewards members - generally we're given breakfast vouchers or something...] - Key Cards: seem to never work on their first try at the elevator... Overall: I only stay at this hotel when Marriott City Center and Hilton City Center are sold out... The cons I've noted had the most impact on my stays at this hotel, which is why I've rated them 2 stars.
Was this review given positively or negatively?
negative