Recently tried their new gyros, seriously good for fast food, been back 3 times in past 10 days. Took a break from Arby's for a while as it was getting too expensive and boring, this has been a nice change though and brought me back. Potato cakes are tasty.

positive

I asked for a iced coffee, add sugar free vanilla, and skim milk. The girl at the register and the shorter girl stated they didn't have skim milk, but they had soy. I said no thanks, I'll just have the sugar free vanilla then. I watched her make my drink and add whole milk then she handed it to me. I said, "Im sorry, I asked for no milk, I don't think you heard me." The girl at the register continued to argue that I asked for a latte and that has whole milk. I said, "No, I said no milk since we just had the conversation in the past 3 minutes that you did not have skim." The girl still wanted to argue, I literally had to say to her, "There's no point in arguing, can I have the correct drink I paid for?" She rolled her eyes, and told the girl to remake the drink. I can't believe that people who work in a customer service position want to argue over something so petty such as a drink order? On top of her lack of customer service, she had extremely long fake finger nails on, some had fallen off, and to my knowledge of food service you cannot have long fake nails, or fake nails at all! I hope no one had a nail come off in their food! Who's running this place, and why aren't there more standards here? I will never come back here.

negative

We were looking forward to a nice quiet dinner with friends. Well it was very quiet. We arrived at 6:15 PM on a Wednesday the place was empty and it was pretty empty when we left at 8:40 too. There was a bit of a communication issue with the waiter when we were ordering drinks but that got resolved fairly quickly. Once we did get our drinks the waiter asked if we would like to order. We told him we need a bit to relax, and go over the menu. That was the last we saw him until one member in our party got up to find someone to help us. Two managers were over in the corner the whole time talking up a storm but not giving the dinning room any attention. Once our waiter was summoned we did place our order. We all had starters which were good. The tuna tartar, calamari and soup was a nice start. The service was slow and getting the food out was exceptionally slow. Our friends' soup came out way before our tuna tartar and calamari. Our dinner took uber long too. Although the portion size was nice my husband and I could not eat the trout. It was hard and over cooked. Again, we didn't see our waiter and getting someone over to our table wasn't happening. It also seems that the server we had was the only one on for the night. The two managers certainly weren't managing either. The dinning room is comfortable and surroundings are nice but it certainly didn't make up for the very poor service and mediocre food. We were very disappointed.

negative

While Sally's is very handy to have around, I hate coming here. On the off chance I need something that can't be found in a big box store, I head over to Sally's. I've learned over the years that, based on experiences in Sally's all over Las Vegas and in other states, I have to hunt around online to make sure the product does what I need it to, what tips or tricks I should know to use it and what the packaging looks like. If I don't, I'm forced to ask for help -- Then I get the absolute pleasure of dealing with what can only be described as the unhappiest people in retail. Assuming there is an employee to be found, they will a) have no idea where the product is, b) not be inclined to show you specifically where it is, c) not have any idea of how it works, if it will work on a particular skin/hair type, if it can be used with another product, etc., or d) a wonderful combination of any/all of the above. A couple other gripes: the cashier is always hard to find. They still use dial-up to process credit cards. The aisles are wide enough for 1.5 people. (One last tip: if you've been wanting to try Wen, Sally's carries a similar product called Hair One. Works on some people, doesn't on others.)
negative