Sentiment analysis: Our room:The furniture was a very dark color which made the multiple chips in each and every piece of furniture stand out. Next, I walked into the bathroom. The shower was pretty ugly. Old stained tile, worn drain, very simple faucet/shower head. Definitely nothing special. Then, I walked to the sink to check out the soap & other goodies that were provided and noticed a hair in the sink. Ick! Whatever . . . Moved on to the bathtub. Multiple pieces of hair in the tub!!! Gross!!! Had to use the facilities & noticed yet another hair on the floor next to the toilet. Either housekeeping is too rushed or just doesn't care. At that point, we called the front desk to get another room. This time we got an upgrade to a larger room. When I looked in the bathroom of the new room, another hair (very long, dark hair) was sitting on the towel layed across the oversized bathtub. The soap was placed on top of the hair so it was sandwiched between the towel and box of soap. Did not bother to call and complain again, but did not use that towel, that soap, or that bathtub during our 2 night stay. We saw the Peep Show starring Coco Austin. My husband and I liked the music. I'm a big Coco fan so enjoyed seeing her, but the story-line is kind of cheesy & doesn't make much sense. We saw the show previously when Holly Madison starred and it was completely unchanged years later. I think they could stand to update it a bit. The restaurants/bars: Ate at YoLo's, Planet Dailies, and the buffet. Food was ok. I'd give it 3 stars across the board for the food itself. The prices were pretty high for what you get. For example, a simple Reuben is like $13. That seems inexpensive however when you compare it to prices at the pool bar where my husband's Bacardi Diet Coke was $15. Speaking of the pool, there are 2 pools which have a very simple shape. Nothing special about them. They are holes in the ground filled with water. Even the Flamingo has a nicer pool. I would also recommend Caesar's, the Mirage, or the Cosmopolitan pools over this one. The spa:Not worth purchasing a day pass because there isn't much in there. It's old and the them is obviously left over from when this hotel was the Aladin. This theme no longer fits this hotel. The services do not follow the theme either like I have seen them do at many other Vegas spas. Services are WaY Overpriced!!!! Even for a Vegas spa. Believe me, I have been to Qua @ Caesars & this is nowhere near as nice, but they still charge over $200 for a facial. AnD . . . You are paying that much and the staff acts like they couldn't care less that you are there. other than the "nameste" greeting you receive when you walk in the door, they do not make any effort to make you feel appreciated, special, etc. Facial itself was excellent, but I was asked if I'd like to have microdermabrasion and glycolic application during my facial. I said, "sure." Next, she tells me it was going to be a $20 upgrade charge. She asked if that would be alright. I agreed because I was using comps anyway and already spending over $200 as it was so what's another $20, right? Well, when I went to check out, the guy @ the front desk said the upgrade was $25. I explained to him I was quoted $20, but he insisted it was $25 & that I had already had the treatment and that I would need to pay for it. I tried fighting him on it one more time but to no avail. We came to this hotel with the intention of using our $1000 comp dollars so we charged everything to the room. Our final bill for 2 days was $644. My husband checked out while I was finishing up at the spa. They told him our comps covered all except $103 of our bill. They charged our credit card the remaining amount!!!! What?!? We should have had more than enough comps. So, my husband tells me this when I get out of the spa as we are driving away from the hotel. I couldn't believe it and immediately called to try to resolve this. The lady on the phone said the same thing . . . All comps on both our players club cards had been used. I could not believe this. So, once we flew home, I looked online today and I still had $430 left in comps on my card!!! What kind of idiots do they have working there?!?! So, I called again TODAY and finally got someone who saw the comps and agreed to refund the amount charged to the credit card and instead take the $103 out of my comps. Such a stressful trip there was more frustration than fun. My advice would be not to go to Planet Hollywood unless you want to be surrounded by a staff who doesn't give a shit that you are there from the valets to the bellmen to the waiters to the dealers. They really don't care about you which is unfortunate since you are forking out a lot of money overpaying for subpar quality everything. You would think that would at least buy you a little respect.
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negative

Sentiment analysis: Mediocre at best. Fitness center is A+++. Otherwise rooms are a C- and service is a clear fail.
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negative

Sentiment analysis: Love the feel of the Place and the food Was excellent, a must for locals and non locals
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positive