Sentiment analysis: Always greeted with friendly helpful service at this Baskins! The owner hires staff that know customer service. This Baskins has a great selection of flavors including all the latest. Frequent specials also keep me coming back.
+++++++++
positive

Sentiment analysis: Just placed my order around 8:10 and 40 minutes later it has still not been placed with the restaurant. (they show status updates and it will say "placed" when it has been done) If ALL you do is delivery you better do it D@m*^ well! I understand if there is a delay getting it cooked at the restaurant or traffic, but they should be placing the order with the restaurant immediately!! Not cool foodie call, not cool. Not going to use them again unless I have to. Also there is not a great selection of restaurants to chose from. Maybe Im spoiled, Im from Chicago and every kind of food imaginable is deliverable and super quick, that sure is not the case here in Charlotte! When I called they just said they were very busy and thin on drivers. Well hire some more then dude!
+++++++++
negative

Sentiment analysis: The staff was more than helpful in getting me set up to accommodate a party of 10 (for a bachelor party). I would give them an A+ for that. I selected this place because of the great Yelp! reviews and the fact that they had an extensive beer selection which I was hoping that my party would take advantage of. We got there on time and were seated immediately. Unfortunately, the good times kind of stopped there. After coming by to get our drink orders, it took quite some time before our drinks came and for our order to be taken. I can't speak for the folks on the other side of the table, but my side (coincidentally the side that ordered the steaks) didn't have very good luck with the cook temps. We all ordered medium rare and ended up getting steaks on the Medium to Medium well side. If the steaks were cooked better, I'm sure it would've been a little bit more enjoyable but overall, we were all in agreement that they were a little oversalted as well. I know a party of 10 can be a handful and perhaps they didn't have the right staff to accommodate, but overall I felt that we were a little neglected. After going to other bachelor parties that had impeccable service for even larger parties, it's hard to give this place a ringing endorsement. Maybe good for smaller parties, but based on my experience, I'd avoid if you have a large group.
+++++++++
negative