Problem: I recently moved to Las Vegas and have been searching relentlessly for a new Aveda certified salon to get my haircut. I found this place on yelp and read about the many positive experiences other guests have had, so I decided to give it a shot. I came in and my immediate impression was that salon was nicely styled; the ambiance was relaxing, and the staff on that day was very welcoming. The receptionist was very courteous and professional, and assisted me with making a appointment on the upcoming Wednesday at 6:30. She gave me a reminder card with the specific date and time to ensure we were both on the same page. When I came in for my appointment, I was told that my appointment had been set at 5 instead of 6:30. I told the receptionist that I had scheduled it at 6:30, but she told me that I had set it at 5. I immediately pulled out my appointment card that they made, in which upon seeing it she apologized for the mistake on their end, but made little to no effort to rectify the situation other than to book me another reservation at the next availability. I was not so upset to see a careless mistake being made. But being in the service industry, I was more so disappointed to see that there was little to no effort in service recovery. I would have wished for maybe more of an attempt in accommodating the fact that they made a mistake on their end. I am not asking for a free haircut or anything, but I just did not feel as if they really cared about my business. I choose to go to an Aveda certified salon with expectation of paying a higher price for elevated service. It is a little disheartening when a mistake is made and the service provider does little to recognize their error. I am sure that this salon holds very talented hair stylists, but I wish the service aspect would have been more on point, so that when/if an error is made, I would have an incentive to return.
How would this review be described?
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A: negative

Problem: Went three hours early for the Jay Leno show on a Friday night and discovered one to two hour waits for the sit down restaurants. Finally got into 24/7 with little time to spare. Not much more than a Denny's but the trout was OK. Smoke filled gaming areas are not my cup of tea. Nor is gaming and watching people of all shapes and sizes staring at flashing lights. Jay Leno's non stop monolog was entertaining but I don't expect to return to the new Wild Horse Pass Hotel and Casino any time soon.
How would this review be described?
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A: negative

Problem: It was a rainy day today, and I was meeting two friends to study at Starbucks at Kierland. A great location with plenty of seating, apparently everyone had the same idea as me. When I walked in, all inside seating was taken and there were long lines to order drinks and also for the restroom. Recognizing this was due to the weather and that Starbucks couldn't do anything differently about this, I was quite impressed with how quickly the lines moved and how friendly the staff were. Ordering a tall hot chocolate, I enjoyed a nice hot beverage while only waiting a short while to find seats for my friends and me to study. With so many people there, the Internet was quite slow for a while until many of the customers left (when the weather got better). More seating appeared, the lines subsided, and the Internet got faster. All in all, it was a very productive few hours for my friends and me as we also got several beverages and enjoyed the atmosphere. I'll definitely be going back!
How would this review be described?
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A: positive

Problem: Tapas? Definitely 'no'. We came here for the wrong reason, hunger. Thinking they had Bottles & Burger, we thought they would've had a good menu here. Big mistake. Don't get me wrong, the atmosphere was great, the wine selection was OK, the whiskey choices was amazing, the staff was drop-dead gorgeous... but the food was a joke! The commercial video I just saw was very misleading. We wanted to start with a couple "One-Handed" appetizers. One was deep fried olives stuffed with chorizos, Olive Poppers. The other was the Arancini. The waitress came with 2 huge plates, and when she set them down, all we saw was half-a-dozen marbles no bigger then green grapes. Maybe I'm not cultured enough for the $1.50/olive, but the check didn't come fast enough. It took some restraint on my friend's part. Our sarcastic attempt to make light of the situation did not amuse him at all. We even had to send back the Nutty Mojito.
How would this review be described?
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A:
negative