How might one describe the sentiment of this review?
Well my experience here is BAD.We had a last minute trip to Las Vegas . Traveling with two 18 month olds meant we have to look for something which has a full kitchen .The Strip Hotels are limited with full kitchen experience but pleasantly quick search revealed this hotel.It was budget friendly advertised to have views of Bellagio fountains.!!!Wow what more do you want.I readily booked it. However in the booking and as well as twice before our arrival date I called the hotel to get the room with the view of the fountains.This was our 5th anniversary and I wanted to surprise my husband with great views from the room while going easy on the budget.The customer care was never assuring they never said any encouraging words just said we will see to what can we do.However the day we arrived I called 3 hours prior to check in same response.we checked in around 3PM one hour before regular hours ...the lady at the reception was so very rude I just cannot fathom how someone that rude can be at the customer service.she simply said the room we want would not be cleaned before 5:30???what the regular check in is at 4:00 I was ready to wait for 1 more hour but 5:30???come on she kept on stressing 3PM check in is early and they cannot give a room and all that without any consideration what so ever.We were traveling with two toddlers from Sacramento!!I got frustrated however after much dilemma they were able to give us the same room!!!!around 4:00.surprisingly room service cleaned it before hand it seems.However this new room was better with a partial view of the belagio fountains still not a full view room as we requested.However we just got frustrated and stayed there. To add to this pain there was constant pestering of this old man who promoted the timeshare presentation all in the midst of this turmoil we were having at the front desk .they were just opposite but had no consideration for our our children's tiredness .He constantly urged us to attend the presentation.Finally my husband gave in and agreed to attend it next day.The next day our toddlers got a little sick from the exhaustion and finally we were able to avoid that sham of a presentation ,which I later came to know after reading reviews on YELP!Thank you Yelpers!you made me feel great about my decision to not attend.On the day of checkout as well the same drama no response from the front desk rude replies when asked for a cart or valet service.they literally drop the phone on you and not even bother to call you back even when you asked them for cart/valet by the next 10 minutes.I had to come down personally to the front desk from my hotel room to get things done.VERY VERY UNPROFESSIONAL. So why the two stars???The room was really well kept , big and clean with a very well equipped kitchen with all utensils and tools.Though we ended up eating mostly outside but families can enjoy a really good home cooked meal here.Also the partial view of the Belagio fountains next door was superb and enjoyable. ....Choices:
[-] negative.
[-] positive. I think the answer is
negative