Problem: never going to this place again :-/my niece husband & myself were seated right away , made us the 2nd set of customer in the restaurant . waiter asked if we wanted anythng to drink and all 3 of us told him we all just wanted water & waiter didn't look like he wanted to that & asked us back " just water ? " ... waiter leaves & came back & poured us water . aftr a couple of mins , waiter comes back & asked if we were ready to order , my husband was ready to place his order & my niece who just had late lunch fr work was not goin to order anythng & I wasn't ready to place mine. Neithr any of us three on our table really hv been to an Indian restaurant , took me slightly longer to place my order than my husband , then told waiter I wasn't ready , after a couple of mins , waiter comes back & I asked if the dish I was looking getting can b made not spicy waiter right away said " no " . ok .. it's an Indian restaurant they'r known for their spices so then I asked which vegetable dish did not come " creamed " . waiter mentioned about three . I picked mixed vegetables & my husband then places his order too . soon as we placed our 2 choices , waiter leaves our table then aftr bout a min comes back & said no mixed vegetables ... OMG for an Indian restaurant who's menu s almost vegetarian ... no mixed vegetables ??! I then Change my order which comes w/ nan bread ... waiter asked if bread w/ butter or plain ? I said butter on the side waiter stops writing & said that they didn't do butter on the side & looked like my request was too difficult .. he said I can just give u plain bread , I said ok just bring me some butter . waiter said he's been there a year & hv not heard such , I asked waiter to ask their kitchen & he tells me they'r busy ... there was only three tables now that occupied out if I'd say @ least 12 tables .. they hv the bread , now it's a matter of having butter or not if their nan bread came eithr plain or already buttered , & he could hv said they didn't hv butter which would b nxt to not since butter s almost in evry pantry/ fridge . but instead waiter was saying they hv not served plain nan bread w/ butter on the side !! at the end my simple request of nan bread butter on the side aftr so long of a conversation w/ the waiter gets on our table along w/ 2 other things we ordered & we also ordered plain rice which didn't get to our table aftr we wer almost done since our waiter forgot we ordered rice & only found out aftr checking hw we wer doin as we wer getting almost done
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A: negative

Problem: My fiance and I booked an appoint to tour this venue. When we arrived there was not a sole in sight to greet us. Once we located the office the woman behind the desk informed us to have a look around and that she would be with us in a minute. The linens on the tables were stained, the chairs were in very bad condition, and there was heavy calcium build up in the bathrooms, but other than that the venue was very beautiful. After waiting for 30 minutes and not being greeted my fiance and I simply left. If the Castle can not handle simple costumer service and scheduling with tours to view the location I cannot image how they will be once you have actually given them thousands of dollars.
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A: negative

Problem: Let me start off by saying that I had a wonderful meal with my family at Gordon Ramsay's Steakhouse. We had a reservation for 5pm, and the hostess seated us right on time when the doors opened. We were then greeted by our waiter Matthew who showed us the ropes and was extremely pleasant and knowledgeable. Also serving us was a very nice man named Mohamadu who did not skip a beat when it came to refilling glasses and removing finished dishes; both he and Matthew had a great sense of humor and really made our party feel welcome and relaxed. To aid us in our drink selection the restaurant uses an Ipad with an interactive drink menu which really came in handy, giving us all a look at what each cocktail would look like when served. I was surprised with the ease of use of the device and everyone played with it a bit before ordering. We ordered a nice cabernet sauvignon, with the aid of the delightfully helpful and knowledgeable sommelier, and the HK antioxidant cocktail-- both were fantastic. Then, to aid us in our choice of steak (for those who wanted steak), the staff brought out a wonderful arrangement of cuts and Matthew gave us a quick but detailed description of each. This was fantastic, being able to see each cut and knowing exactly what you were going to get as you ordered! After placing our orders, a delicious assortment of specialty breads was served. Mohamadu noticed that we had all sampled the same kind of bread, and without a moments noticed had returned with an extra plate of just those breads; we all very much appreciated his keen attention to detail as we devoured them. The food arrived hot and prepared as ordered... to perfection. Every dish our group of 5 enjoyed was delectable and exceeded all expectations. Each of us ordered something different, so we sampled a good portion of the menu to include several different entrees, sides, and soup/salads. Especially delicious was the beef wellington, which is one of the steakhouse's specialties. Also I would like to point out how great the "mac'n'cheese" was - I would have never though macaroni could taste this good! After dinner we enjoyed a few of the desserts offered to include the cheese platter, and again we were not disappointed. As we all walked out, Matthew and Mohamadu shook our hands and thanked us as we passed by. We have all dined at several other high-end restaurants in Las Vegas and never once had service like this. Many other dining spots in the area have exceptional food, but none have the atmosphere and care; you feel like a guest in someone's home. So to sum it all up, my party and I thoroughly enjoyed the atmosphere, service, food and drinks ordered. Each dish was cooked to order and all were seasoned deliciously. The service was second to none, and if you want a sure bet for wonderful service I would definitely recommend asking for Matthew and Mohamadu by name... they won't disappoint!
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A: positive

Problem: This review is based on one visit only and the smoked brisket sandwich that I ordered. After reading all the rave reviews I was really disappointed. The brisket in the sandwich was very finely chopped instead of being sliced and it contained too much fat and gristle. I tried to doctor it up with their BBQ sauce but I didn't much care for the sauce which I assume is made in house. With all the favorable reviews, I have to believe that all of Rollin' Smoke's menu items just can't be as bad as that brisket. So I may give them another try to sample some of their other items. And I'll bring some of my own BBQ sauce with me. If I do, I'll update this review.
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OPTIONS:
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A:
negative