Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Terrible. Just terrible customer service and management. THIS STORE WILL BE OUT OF BUSINESS VERY SOON UNLESS BIG CHANGES ARE MADE. AVOID THIS STORE. On purchasing a Kindle for my mom as a gift, my daughter and I waited for 25 minutes for someone to come and unlock the glass so we could get the Kindle and pay for it. No one seemed to have a key except one guy in the store. He was behind the register chatting with a customer about tech BS. I asked for they key and I got, "Hold on let me take care of this customer." The tech jackasses roaming the floor didn't have a key, and wouldn't try and get one. There were as many employees in the store as customers. I should've left and taken my business elsewhere, but it was hot and I wasn't feeling well, and I needed to get the gift. Finally one girl tech non-jackass employee felt bad for us and interrupted the key guy and asked if she could get the key as we had been waiting a long time. When we finally went to pay, it took waaaay too long to get through. We had a series of upsell questions in a very pushy, rude manner. Unfortunately we had to return the Kindle. My mom did not like it. Wouldn't you know it, one day late on returning for a refund as I was in the hospital and dealing with cancer treatment issues. They would do a store credit. I understand policy, but it was the way they went about it. Very rude, the manager had terrible service and communication skills. Employees must be getting minimum wage and treated like crap at this store. The guy who gave it 5 stars on here said avoid the geeksquad and google instead, that's just poor customer service, since it's a major part of Best Buy. Should get 2 stars at least knocked off for that. This piece of crap store should have 1 star out of 16 reviews.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: The parking lot is a clusterfuck. The entrance to this location always smells like spoiled milk. They usually have everything except what I am looking for and/or I just can't find it because it is not placed with similar things. Like when I went looking for organic hot cocoa mix...a week later I found it, not with the other hot cocoa mixes, but very randomly on it's own display at the end of the Asian foods isle. Gnocci? Not with the frozen Italian things, but with the other frozen Italian things... And then when I finally find that one item that I desperately wanted enough to look for it here, I face the crazy check out lines where one has plenty of time to analyze a disturbing cross-section of consumer society, at which point I often re-think my desire for the superfluous item in hand, set it down and swear to never return to this store again.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer:
It's Sugar is always FUN! The always have plenty of novelty items, as well as classics... I always enjoy browsing the store when I am picking up my necessary sour grapefruit chewies! You have to stop in just to explore all the fun and yummy goodies!