Problem: What would be an example of an positive review?

Answer: I've been to Vegas a few times over the past year and have stayed at the MGM now a few times. My friends and i, there were 4 of us staying this time, came to see a show and have a long weekend. Had to post on yelp about the incredible service that we expereinced at the Zuri Bar on both nights we were there. The server/cocktail waitress named Nadera went above and beyond her job to ensure that we had a good time. Not only was she attentive but also genuinely curteous. The first night that we stopped in to have a cocktail after the show, she was our server, she was very polite and quick to return with our cocktails. It is always nice to have such attentive service from someone that truly enjoys her job. It was on the second night however that i must tell you about. When we came in for a drink before going to another show our supposed coktail waitress Not Nadera... was non existent and no where to be found. It was after about 5 minutes that i saw Nadera and went up to her to ask her if she wouldnt mind taking a drink order. She remembered me and came back promptly with our cocktails. Who knows what happened to the other girl.. It was a after a few minutes that some guys sitting at a far off table started to make rude comments to myself and my partner. Nadera called security over immediately and the situation ended. I felt that she went above and beyond with service and want to acknowledge her for being a memorable part of our trip. Thank you Nadera.

Problem: What would be an example of an negative review?

Answer: Bad service for two night stay. Room needed rehab help (casino tower 972). Remote, shower, ironing board and iron did not work. Gave feedback and even left a hand written note with iron board on bed and no action. Insult to injury was long check in wait and difficult find thae bell captain to keep bags for the day. Too many other choices to select Hard Rock again.

Problem: What would be an example of an negative review?

Answer:
The wait staff was nice. I ordered a burger that came with a moldy bun. When I told the waitress the cook only sent me a fresh bun rather than remaking the burger. I refused to eat it a got a hassle when I told them I wasnt going to pay. On the way out I peeked in the kitchen. It was dirty. Not just new dirt but nasty buildup around the grill and fryers.