Problem: Service is fine. quality of food has fallen significantly
How would this review be described?
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A: negative

Problem: So the Swan Court is an upgraded restaurant within the Aureole experience in Las Vegas. More private setting, many tables have semi-private balconies outside the restaurant overlooking a small pool that swans swim in (hence the name). The menu is similar, but usually slightly upgraded, or narrowed, slightly more expensive, and considered a more exclusive dining experience. We have had several dining experiences in Aureole Las Vegas, and after a couple disappointing dining experiences in the main restaurant several years ago, before they revamped the staff, switched to only dining in the Swan Court for the upgraded service, menu, and attention to detail that it is noted for. It is worth noting that we have dined in the NY Aureole probably 7-8 times (and we don't live in NY) - it's consistently superb. Our recent experience over the holiday week in Las Vegas, however, was disappointing. When we arrived, we were the second table seated in the Swan Court (which seemed fully staffed). Despite this, our waiter seemed quickly overwhelmed with some his load, when just a couple other tables were seated in our section. We ordered a second soda for one person in our party, and it took between 20 and 25 minutes for it to arrive, which was after we were finished with dinner and heading into dessert. Had we not been worried about making a fuss, we would have just refused it, as it was quite late in the dinner by the time it arrived, and not appropriate for the dessert course. There were also long waits before the staff noticed the bread plate was empty, one of our menus was missing a page, etc... Just not the "spot on" type experience one expects. We all had the Parallel Tasting menu, and were candidly underwhelmed. There was nothing "bad", but unlike many of the "Michelin and Michelin-like" restaurants we have eaten at with celebrity chefs, it just wasn't "outstanding" or "remarkable". While the Wagyu Beef course was strong, it was buffeted by what were other lackluster courses. The Amuse Bouche was also strong. If it was a middle of the road restaurant, with middle of the road pricing, we probably would have left pleased, however, compared to many of the other fine dining experiences we have had in the last year, it just left us wanting, in terms of the meal, and the service, when compared to similar price points / similar styled restaurants. This is a sentimental favorite of mine - I planned to propose to my now wife at this "Swan Court", but our travel plans changed (but the proposal did not!), but this was not the dining experience I fell in love with years ago.
How would this review be described?
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A: negative

Problem: The front desk staff were nice and gave good information. The second floor room we were in was small and offered basic amenities: coffee maker, refrigerator but the television and cable connection were a little old. The remote control drove me crazy. I wish the pillows were a little more firm. The floor between the beds creaked a lot. That bothers me. The A/C did work well. There was breakfast offered the next morning and they had a good selection. It saves you a few dollars.
How would this review be described?
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A: negative

Problem: Love Flancers! Service is always friendly. The shrimp sandwich is delicious!!
How would this review be described?
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A:
positive