Problem: Our original prepaid room: Two bedroom City Suite (went to a VIP apparently) The room we got (1428) which is a loft style, with one king bed. Pros: The beauty of the hotel/room, the free admission on Fridays to Marquee with key card to room Cons: See below. * On April 8, 2011 I reserved via telephone a two bedroom city suite for May 6, 2011 through May 8, 2011. * On the phone, I immediately prepaid for the first night. * I called three times prior to arrival to double check the reservation was still available. * I arrived at the hotel around 830pm May 6, 2011. * I waited 20 minutes in line only to be told my reservation was bumped and went to another person due to the large number of VIPs who had arrived. * I repeated that I prepaid for the reservation a $1,000.00 and booked a month in advance. * I was told there were no rooms available to accommodate me at the Cosmopolitan. * This discussion went on for 45 minutes as your employees attempted to figure out what to do. * I was rendered homeless when I prepaid for a $2,000 suite. * I was told that in alternative, I can be offered a place at the Venetian. * Upon demanding first that arrangements are made at the Venetian another 30 minutes passed. * No rooms were available to accommodate us at the Venetian. * Imagine, after leaving Cosmopolitan I would have discovered this only after going to the Venetian, luggage and all, had I not demanded your employees first check. * I finally had enough and stated my demand was to get a suite at the Cosmopolitan. * One hour and 45 minutes had passed since I arrived at the hotel. * Although at the beginning I was told nothing was available, I was shown a suite, 1428. * At this point it was past 10pm. * The suite was full of moths. I was told this would be taken care of. * Also, I was told two roll away beds would be brought up immediately * Moths were never taken care of, albeit multiple requests. * The roll away beds arrived at 330am. No, you are not reading that wrong. It took five hours and my fiance to walk downstairs to the lobby after four calls. * We agreed to take the suite, because frankly, we would be homeless otherwise since most of the hotels were all booked. * Hair dryers in suite did not work. * The first night we spent listening to music all night long coming from the Bamboo Pool, well past 4am. No one really slept that night. * I was extended a credit for food and beverage for two days for $175. * Upon checking on the credit the second day, I was told no such credit existed. * I took two of my companions down to the lobby to discuss this as they were present the previous night during the negotiation. * After they confirmed, that the credit was for two nights, I was given a credit. So otherwise I would have been called a liar?! * There was an accounting mess. My card was overcharged. A manager, Brian and your accountant had to figure it out. * A hold for $392 was placed on my card. O
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A: negative

Problem: This is the most delicious middle eastern restaurant we have here in Phoenix. It doesn't matter how far you need to drive, it's worth the trip. We found Cleopatras thru group on and have been back multiple times. Each time, it's as fresh as can be, flavorful, and authentically Delicious
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A: positive

Problem: Shame on you Adam Richmond for having this place featured on Man Vs. Food. This is the only reason I went there a little while back. The place is horrible. No good food to speak of. Fast food burritos and chili taste better. It's Yelp rating is well earned. Spread the word. I'd give it 0 stars if I could. Hope it closes!
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A: negative

Problem: Not really that good. Wish I wrote the review then because I remember there were quite a few things I wanted to say but lucky for them I waited on review and food was just not good enough that I remember how we vowed not to ever return. Both hubby and I not impressed and not coming back. I would suggest you start reading your reviews and get a new cook or try some new recipes because your food no longer works and I would like you to be successful because I love Mexican food and I want more places to go.
How would this review be described?
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A:
negative