Why didn't I read the reviews before booking a car at this place?!? I am kicking myself for not doing so. There was no one in line in front of us, yet we still waited for 15 minutes before we were helped. The sales associate, yes I am calling him a sales associate because I felt like they were trying to sell me the car, Daniel was aweful and rude. He mumbled the whole time so you couldn't fully understand what he was saying, little did we know he was adding on all this extra stuff without us knowing. He also asked a bunch of questions and I felt like it was an interrogation and felt like if you gave a wrong answer they would charge you even more. He then looked like he was getting frustrated after we didn't want to add an additional driver. He insisted to add me even though I knew I would never be driving the car since I would be with my fiance the whole time. In the end our bill was double what we had originally booked for. When we got the car it was filthy! The seats were stained and had cigarette burns in them and it smelled so bad. It looked like it was never cleaned. We had to buy our own armor all and disinfectant just to even sit in the car. I then called customer service to complain about the over charges and the condition of the vehicle. She then told me to call the office that I just rented from! Unbelievable! I told her that I was so frustrated with them at this point that I did not even want to talk to anyone in that office. Then she went ahead and opened up a ticket for me. I told her that I would never rent from this company again and her excuse was, just because you had a bad experience at one place doesn't mean the other locations are bad too! Excuse me, but your customer service in one location directly relates to the overall company!!! The only reason I gave it two stars was because they did refund me the money for the upgraded vehicle which we never was even consented for in the first place. Overall, save yourself the hassle and book with the bigger name companies like budget, enterprise, or hertz. I never had an issue with these companies and you will be paying the same amount. At least their vehicles are clean and better customer service.

negative

Please consider opening a store in the Destination's strip mall (Metro Pizza) located on Horizon Ridge and Stephanie in Henderson. The new location to consider would be the recently vacated Fresh and Easy store in the middle of the mall. Since F&E was a food distribution market remodeling to accommodate a TJ should be simple process. Did you know that the Albertson's market located across the street in the same location will be closing very soon???? This would be a no loose business opportunity for someone smart enough to make this investment. This is a winner.

positive

Apparently, they also raised the prices for the nachos $1.30 and now they "limit" salsa you get. Now, it's just wrong. They tell you that they cannot give containers for salsa to go? I don't know if I will be returning quite often.

negative

All the used records here are basically beat up dollar bin records priced at $5 and up. Bad customer service too. Not coming back.
negative