Problem: My first review was 4 stars NOW 1. The owner had my review removed citing I violated content guidelines. I find that a gutless move to address a concern I had as a customer. Let me see if Yelp removes this one. I recognize that they are getting five-star reviews for a product that is fantastic. They will NOT get that from me because of two experiences I've had in their shop. Yes they have really good gelato, dare I say amazing? But the owner (not an employee) needs better customer service skills. The owner yelled at one of my kids for touching the glass when pointing at the flavor they wanted. She had just had an employee clean the display. Sorry, ma'am it's an ice cream shop and your displays are at knee level for adults, eye level for kids. Get over it. I removed the other part of my review which directly spoke about an employee. What floors me is rather than the owner using Yelp to talk to me as a customer, they defensively had my review removed. If this one disappears, I will assume it's because FROST is a paid Yelp advertiser and they will bend over backwards for businesses that give them money.
How would this review be described?
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A: negative

Problem: A small group of us went here to eat several weeks ago... they weren't so busy that there was a wait, but the table we wanted outside was still dirty. We were tired and starving so we sat down anyway after they promised to have it cleaned straight away. 20 minutes later, nobody had offered to take our drink order, but we managed to get someone to take most of the disgusting plates off of our table. We had asked a few people to send someone out to take our order and the table next to us that had been seated after us had gotten menus and drinks. They must've not understood that we were new customers even though the hostess knew, the waiter whos section it was new, and the bus boy and bartender both knew as well because we told them. I guess the filthy plates of half-eaten food and slime were tricking them. The five of us sat there trying to talk over the sounds of our gurgling stomachs as we waited for about a half hour without menus, drinks or any indication we were going to get served... finally, an off-duty employee came out and asked us if we had been served. We said no and that we were leaving and he flipped out. He said he wasn't on the clock so he couldn't help us, but he would try to flag someone down immediately. In the end, the place smelled very fishy (which you should know is a bad sign when eating at a fish restaurant - especially sushi) and we decided to just split and get food elsewhere. Between the fishy smell and the non service, there wasn't much keeping us there. The place looked kinda nice and I'm sure we just had an isolated experience - but until I actually try again and get some food and service, this will have to be my review - one star. If the place had been ultra packed, I might have forgiven this a little more.
How would this review be described?
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A: negative

Problem: The best vets ever!!! We have 3 dogs. These guys make you feel each pet is the most important ever. The vets will always call you at home on their cell phones to follow up and check on your animal. The staff is sweet and very accommodating. They are building a new facility to open in the fall downtown Matthews. Anyone new to Charlotte/Matthew/Weddington area -- this is the vet for you. Always caring.
How would this review be described?
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A: positive

Problem: Yum! Mr K introduced me to Bosnian sausage sandwiches several months ago. The place was not exactly convenient for lunch but I would occasionally crave the delicious spongy bread with the plump beef sausage nubs, sour cream and red pepper spread. At the same time, I'd drive by Panini Cafe & Bakery and think, "I gotta check that place out!," thinking I'd find the hot pressed sandwiches we've come to know as panini. Then, the Yelp application for Droid called my attention to this place and I began to read the reviews - growing increasingly excited to find these unique Bosnian treats so close to home! Today, I made a special trip for lunch. The woman at the counter was friendly and helpful. I learned about the many breads baked there. Saw a "pita" which reminded me of a stuffed croissant. For under $2 I can pick one up filled with egg, spinach and feta or... nutella!!?? They open at 8, Tuesday through Sunday. No doubt, I will be back for breakfast within the week! The "small" sausage sandwich (pictured) was $5 and was just as delicious as the one Mr K had shown me with one exception (thus, 4 stars instead of 5): they did not have sour cream and red pepper spread condiments. Now that I know they're there, I can get take out and have those condiments at home (Trader Joe's has a great red pepper and eggplant spread) so it's not the end of the world. The sausage is dense and flavorful but not too spicy. Other sandwich options include gyro meat (lamb or chicken) or chicken breast. There are a few salads to choose from with meats available as toppings. A variety of breads can be purchased in whole loaves to take home. Limited beverages are available in cans and bottles; prices seem reasonable. I can't believe I waited so long to go in there but, in many ways, the timing was perfect, as I was prepared to appreciate the unique ethnic offering!
How would this review be described?
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A:
positive