Article: Speak slowly and clearly. Don't mumble. Think (quickly) about what you're going to say before you say it. Remember that calls may be monitored and recorded. If English is your second language and you find customers have difficulty understanding you, consider taking English as a Second Language classes. You can find in-person and online classes. Some online resources are free to use. Stay friendly at all times. Don't be negative, condescending or confrontational, regardless of what the customer says. Use formalities and an upbeat tone of voice. Try saying, "Please," "Thank you," "You're welcome," and "I'm sorry to hear that." Don't take anything customers tell you personally, and don't tell customers to "calm down." Provide such customers with empathy and a solution. After the call, take a few seconds to breathe if you can, smile and move on to the next call. One of the most important traits of a good call center agent is the ability to stay calm under pressure. Try saying, "We truly appreciate your feedback," "I'll do my best to assist you," and other pleasantries, using the customer's name often. To the customer, you are a representative of the company who's speaking on the phone. They won't always be respectful and may even seem to blame you for their issue with the company. Ask questions that have "yes" or "no" answers. Steer the conversation back to its focus as needed. Avoid personal topics or comments about the weather unless you need to kill time while something loads on your end. If you need to leave work and the call isn't resolved, try saying, "This sounds like this is something my colleague can help you with." Pay attention to detail. Don't assume you know what customers need before they finish explaining the issue. Make sure that customers are satisfied as best you can before you terminate the call. Customers report that only half of call center agents address their concerns with an appropriate answer. Repeating the customer's problem back to them can help convey to them that you understand their concerns. Find out when a call should be transferred, for instance, to a supervisor or manager. Ask your supervisor under what circumstances should you transfer a call elsewhere. Recognize if the caller has an issue you are unable to resolve yourself. Then advise the customer in a positive way that you're going to transfer the call. For example, if the customer is specifically requesting a rebate, and you are unable to issue one, you may need to transfer the call. Instead of saying "I don't handle that," try saying, "[Person or department] can help you with that."
Question: What is a summary of what this article is about?
Develop your communication skills. Be polite. Handle upset customers. Shorten excessive conversation. Make a good impression. Transfer the call if necessary.

Problem: Article: Avoid all sugars aside from honey and opt for whole foods instead of their refined equivalents. You'll also need to avoid most juices and dairy products. Parasites thrive by absorbing sugars, so any simple carbohydrate you consume will ultimately give the parasite fuel to continue living. Ideally, you should avoid most sources of sugar for at least one to two weeks while you treat the infestation, then for an additional one to two weeks afterward as your body recovers. Some preliminary studies suggest that pumpkin seeds, papaya seeds, and almonds may help prevent and cure parasitic infections within the intestines. Try to consume one or two handfuls of these foods each day for at least two weeks, or for the duration of the infection. If you aren't able to eat these nuts and seeds by themselves, consider adding them to smoothies, yogurt, and other food. For instance, grind down the seeds of one medium papaya and mix the paste with 1 Tbsp (15 ml) of coconut oil and 1 cup (250 ml) coconut milk. Blend it all together with the fruit of the papaya and 1 to 2 Tbsp (15 to 30 ml) of organic honey. Drinking the resulting smoothie for seven consecutive days might be enough to eliminate mild to moderate parasitic infestations. While not every fruit and vegetable can fight off parasites, some varieties may have the potential to do so. Include as many as possible in your diet until you get rid of the parasite completely. Some of the most helpful fruits include pineapple, blackberries, pomegranates, and papayas. You can eat the fruit fresh or drink the juice. If you don't like the taste of these fruits, most can also be taken in supplemental form. Several potentially helpful vegetables include onions, garlic, cabbage, kale, beets, and carrots. If you don't want to alter your diet too dramatically, you can make subtle changes by seasoning more of your food with garlic and onions. Since intestinal parasites dwell within your digestive tract, thoroughly flushing out your system may push the parasite out of your body. Drinking plenty of water and sugar-free fluids should help. Eating more fiber may also help, especially when you have a worm-type parasite. This may not be quite as effective for single-cell parasites, however. Probiotics are beneficial bacteria that keep your digestive tract healthy. Taking probiotics can naturally strengthen your body as it battles an invading parasite. Most yogurt contains the probiotic Lactobacillus acidophilus, and eating one or two servings of yogurt each day can gently restore to bacterial balance in your gut. Alternatively, you can take probiotics in supplemental form. Follow the dosage instructions on the package to determine how much to take and how often. While your body relies on many different nutrients to stay healthy, vitamin C and zinc are especially important for a healthy immune system. Getting an adequate amount of sleep each night will also boost your immune health and allow your body to fight the infection. As a general rule, try to get 90 mg of vitamin C and 20 to 30 mg of zinc each day. You can get both nutrients through food or through health supplements. When fighting any parasitic infection, try boosting the amount of sleep you get each night to eight or nine hours.
Summary: Remove simple carbohydrates from your diet. Eat certain seeds and nuts. Include anti-parasitic fruits and vegetables. Flush out your system. Restore beneficial bacteria with probiotics. Support your immune system.

Transfer plain white frosting to a mixing bowl using a spatula or spoon. You may want to reserve a small amount of white frosting in case you want to lighten the color of the frosting later. Natural food coloring is better for you than artificial food coloring. You can use all one color, or use multiple colors. Mix a few drops of food coloring into the frosting by hand or with an electric mixer. Keep in mind that 100 drops of food coloring equals about 1 teaspoon (5 mL). Make pink frosting by adding 11 drops of red and 3 drops of yellow. Make lavender frosting by adding 5 drops of blue and 5 drops of red. Make mint green frosting by adding 3 drops of blue and 3 drops of green. If the color is too dark, add more plain white frosting. If the color isn't dark enough, add another drop or two of food coloring. Then, mix the frosting thoroughly. Continue adjusting the color until you get the desired result.
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One-sentence summary --
Empty white frosting into a mixing bowl. Mix food coloring into the frosting. Adjust the color, if needed.