What is the sentiment of the following review?
This place doesn't even deserve one star! They have a terrible customer service and all they care about it taking your money! They treat you really nicely till they get your payment. My mother was visiting me from abroad and needed a temporary SIM card with no commitment so I went to this place (Unlocked Global Phones!). The girl that was working was new and wasn't trained well, she screw up the SIM card when she was activating it and we didn't find out till after we left the store. The store was closed by the time we realized her mistake, and we really needed a working phone that night so we ended up buying another SIM card from another store that opens late. I went the next day to return the SIM card we purchased from them and explained what happened, they didn't even apologize, and they said that they could fix it now. I refused and told them that it's no longer needed and that I want a refund. They strongly refused to issue me a refund and insisted that once the SIM card is processed through the system they can't return it. Well, that's not my problem, they made a mistake and I don't have to pay for it! After arguing with them for so long, I ended up convincing them to give me a gift card and all they gave me was $25 gift card (while I paid almost $100 for that SIM card!), and I couldn't even use the gift card because everything is overpriced there. They're also notorious for having hidden fees and are completely not honest about the real cost upfront when you ask them! Make yourself a favor and avoid this scam store!
negative