Sentiment analysis: After a run on the trail on 40th St trail, me and a buddy decided to stop by Bootleggers tonight to recharge with some food and beer. This was our first time at the restaurant. It has a pretty cool atmosphere and the staff was friendly,and initially attentive. Everything seemed promising until 10 minutes passed before anybody took our drink order. We waited an additional 10 to 15 minutes to order food and then a excessive amount of time for the food to arrive. I'm not an impatient person when it comes of food service and can also understand long waits if the restaurant is slammed. Bootleggers was not overly busy and we spotted our waitress talking casually with other staff or doing nothing at all. She made no attempt to ask for drink refills or provide an apology for the long wait. Fortunately the wings and nachos we ordered we outstanding, and the beer selection is good. I wish I could give 4 or 5 stars, but the poor service makes that impossible. I will give it another chance though.
+++++++++
negative

Sentiment analysis: My friends & I stumbled upon Stewart + Ogden after the Color Run a couple of weeks ago. We had to get our parking validated at the Downtown Grand & didn't want to wait at other places nearby (Pizza Rock had a 45 minute wait, boo) because we were starving!! Besides, it looked like it had good potential: cute-ish decor (blue/turquoise booths & chairs with silver chandeliers), there was no wait, & as a diner/bistro there is something for everyone. I built my own omelet which includes 3 eggs and 2 items of your choice, along with house potatoes. Any additional items are $0.80 each. I decided on spinach, mushrooms, sausage & swiss cheese. It was smaller than expected, but okay - I mean, you can't really mess up an omelet, right? Now - about everyone else's food: - Ogden burger (tomato, bacon, aioli, onions) with a side of fries: the waitress put the plate down & then asked if there was bacon on the burger. There was not, so she said she would come back with it. .. um, okay? - French Dip sandwich with a side of fries: my friend totally did not eat the bottom parts of her sandwich because the au jus was spilled all over her plate & made them super soggy. It looked like her sandwich was swimming in it. - Saimin: this is a noodle dish with char siu pork, spam & egg that my friend liked. The huge bowl this noodle soup was in came on top of a plate - which had a layer of soup on it. I was so confused!! Obviously, they acknowledged all of the things that were wrong: missing bacon, au jus spilled on the plate, & to be careful with the bowl & plate of saimin but still sent these dishes out. It was pretty sloppy service. Lastly.. PAYMENT. What a headache!! Usually with groups, the group or the server will ask for separate checks. We missed the waitress asking us that in the beginning, but thought that letting her know what amounts to put on each card would be okay, but it seemed like she got upset & reiterated that she asked us if we wanted separate checks in the beginning. She then said she would have to separate the checks to take payment and it would take a few minutes. It took over 30 minutes. Yes, we felt bad that she had to separate the checks but we all tipped her because of that. With all the other places you can eat in DTLV now, I kind of wished we sucked it up & waited to eat somewhere else.
+++++++++
negative

Sentiment analysis: I will NEVER come back here! Amber, the server, was rude and disrespectful from the moment we sat down. I could receive better customer service from a drive thru window. Our order got messed up and rather than finding a solution, she continued to spit out excuses. We received dirty dishes and never got drink refills. If I had not been sitting next to a water container, we would have been thirsty all night. She gave dirty looks after we approached the manager regarding our issues. As we were leaving, she starred our party down while walking out. The food was not the greatest. I would have enjoyed it more if I at least received satisfactory customer service.Don't bother coming. The food was not the best and the waitress and staff are terrible. They forgot out order, didn't once refill out drinks we did it our selves. Not to mention most items are 15.00 or more a plate for garbage food.
+++++++++
negative