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Well today is friday . I ' ve been " the boss " since monday and it 's been fun . I covered for a manager named Alain so I was in charge of his team ( 20 people I think ? ) I made it my goal to do " sit ins " ( when we sit beside them and listen to their call and then coach them on it ) with every single person on the team .
What may be the reason why they are working so hard at improving the employees ' performance ?