In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

Q: customer: Hello.
agent: Hello.
customer: Sarah Scott here.
agent: How may I assist you at this moment?
customer: I want to meet my cousin to discuss about his marriage, so please book my ticket from SEA to ATL.
agent: Sure, I am glad to help you with that. Can you please provide your planned dates of travelling?
customer: My trip dates are 11/30 and 12/02.
agent: Please wait a moment to check the flights availability in your route.
customer: Sure.
agent: We regret to inform you that there are no flights moving to your planned region with your planned dates of travelling.
customer: No problem, I will find an alternative way to travel.
agent: Thank you for reaching to our services, have a great day.
customer: Thank you for the help.

A: no_flight
****
Q: customer: Hello, I am Michelle Parker.
agent: Hello, how can I be your helping hand today?
customer: As, I am a science student, I want to visit Perot Museum of nature and science for my research work in Dallas & Fort Worth, TX - DFW. Can you avail me to book a flight with one way station?
agent: Sure, we are happy to help you for booking.
customer: Thank you.
agent: Let me know your preferred journey dates.
customer: I want to fly on 12/09 and I intend to recur on 12/11.
agent: Ok, May I know your budget?
customer: I have sufficient amount for this trip, I can afford 5000.
agent: Ok, Can you please share your boarding point?
customer: I want to board from Oakland, CA - OAK.
agent: Ok, please wait for a couple of minutes.
customer: Sure, make it fast.
agent: Sorry to inform you that, there were no flight running at that location due to abnormal weather conditions.
customer: Ok, I will choose another way to reach my destination. Anyways thank you for sharing the information.
agent: Thank you for approaching our service.

A: no_flight
****
Q: customer: Hi.
agent: Hello. How may I guide you today?
customer: Can you find a flight for me from OAK to DFW?
agent: Sure, I am here to help you with that. Can you please share your planned travel dates?
customer: Ok, my journey dates are from June 05 to 07.
agent: May I know your name please?
customer: Sure, I am Stephen White.
agent: Do you have any class preference?
customer: No, I need a connecting flight.
agent: Would you like to travel in a connecting flight or in direct flight?
customer: I need a connecting flight as I said before.
agent: Do you have any other specifications?
customer: No.
agent: Flight-1017 is available in Delta Airlines with single connection limit and the ticket price is 100. Shall I proceed with booking?
customer: Yes, please.
agent: Stephen White, your booking is done in economy class, the depart time and return time is afternoon.
customer: Thank you.
agent: Most welcome, thank you for reaching us. Have a safe journey.

A:
book
****