I will never go back to this VW Service Department. Simple reason: I paid over $250 for a 50K service check up. I specifically mentioned my steering wheel fluid should be checked. When I picked up my car, I was told that the car looked fine & that all the fluids were topped off. I was also told they couldn't help my remove my license plate which had rusted nails screwed into it. Was told to take it to a body shop. The body shop I went to happened to have a mechanic who specializes in European cars. He called a VW Service Dept and asked them to send him the parts he would need to FIX THE PLATE. HE DID THIS in 2 Hours. Freaking lazy VW people. Mechanic also told me he topped of my steering wheel fluid which was dangerously low. When I called the VW service dept to ask them specifically what work they did to my car in charging $250 and why the steering fluid was not actually filled, I was told I would receive a call back after they investigated what happened. NO PHONE CALL BACK EVER. WTF? I basically burned $250 by going to this VW Service Dept. Will never make that mistake again.
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