Have ordered several times, each time hoping for the last to have been a fluke, but nope! Terrible, always incorrect orders! And then they just say "oh sorry" with no money refunded, no rectification. Today, I ordered a bento box and tempura veggies, and asked for eel sauce (which is absolutely needed for me to enjoy my sushi), and even paid extra for the eel sauce. My order arrives, no longer hot, with soggy tempura (gross!), and NO eel sauce, and NO tempura sauce which is supposed to come automatically with tempura! Without sauce, my entire meal is inedible! Try eating plan spaghetti with no sauce, or a dry sandwich with no sauce/condiments. Gross. Completely ruined meal. And this is about the 3rd time they've done this. How difficult is it to send the correct sauce, which I PAID EXTRA for? Really unbelievable, and a massive waste of money. I'm a student with not much money, and was looking forward to treating myself to some tasty sushi and tempura, and instead I just threw money away, spent several frustrating minutes on the phone with the restaurant getting nowhere, and now still have no food to eat. Thanks a lot guys, I will never be ordering from Thai Hana again.
Choose the sentiment of this review?
OPT:
(A). negative
(B). positive
(A).