What is the sentiment of the following review?
The only reason they got a one is because I was forced to give them a rating. Awful, horrid, totally devoid of professionalism, business ethics or competency. Four months and my storm door is STILL non-functioning. Three spur of the minute cancellations after I took the days off of work. Home Depot lost two sales because of them. I insisted on a refund and will purchase my doors at Ace. Employees flow through this enterprise like water over a rock. Then, if you complain, You hear "It's not my fault!" Seriously? Their motto should be "We absolutely over-commit and under-deliver!" On an upside, I believe they will very soon have a lot more time on their hands. If you accept four months the ias a reasonable timeline, and don't mind eating up your leave for absence of customer service and resolution of your concerns, THIS is your company.
Options:
[1]. negative.
[2]. positive.
[1].