Detailed Instructions: Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
Problem:This is one of the worst purchases I've ever made. 3 months after buying the machine, I'm also running into an overheating problem. I've sprayed out the fan with a dust blower, but the laptop is shutting down after 2 hours of use and won't reboot until it's completely cooled off. <br /> <br />Customer support was blocked by a combination of bad instructions and a voice recognition system telling me that I was out of warranty. Trying to get a human was mostly useless until 3 days later, I accidentally stumbled on a way to get a human. (Keep telling the voice recognition system that the serial number is wrong and you will get a human.) <br /> <br />Now they want my laptop for 7-10 business days and based on other reviews it seems the likelihood that it will be truly fixed is slim. <br /> <br />Sony tech support denies any knowledge of an overheating problem. Please don't buy Sony until these problems are resolved.
Solution:
Negative Review