What is the sentiment of the following review?
Sounds like the groom shop folks need some training. Same horrible experience for our little 12 lbs 6 months old bichon/shih tzu mix puppy, We dropped him off last sunday morning for his scheduled groom and got a call an hour later saying that they couldn't get the job done as "his eyes are all red from stress" and that he "won't stop screaming!" Well, he's a 6 months old 12 lbs puppy, of course he's scared and will fight, but if they give him some treats and may be let him chew on a toy as we did at home, he'd actually enjoy the experience. So we picked him up and took him home. We did the job ourselves and he was nicely trimmed and washed without much incidents as we gave him lots of treats and chew toys.
(1). negative. (2). positive.
(1).