Choose your answer: is the following review positive or negative?

I think Soul has a lot of potential. It's in a nice location and has a nice atmosphere and is a great place to go for drinks. My biggest issue with Soul was the service. I went for someone's birthday. She had called and made reservations for a large party, which they had confirmed with her. But when we all gathered at Soul, the host told us that they do not accept phone reservations and made us wait for an hour and a half. He was kind of rude about everything. As far as food goes, I really think Soul needs to spend some quality time perfecting a menu. I appreciate the more creative items on the menu. The grilled romaine was beautifully presented. But overall a lot of the things we tried were just mediocre. I really think this is because the menu is so ambitious, and could really benefit from fine tuning.

Possible answers: (1). negative. (2). positive.
(1).