Definition: Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
Input: The hp mediavault 500GB version was delivered to me yesterday. Because of the following, I'm going to return it: 1. No Mac Support - yes, hp says this product works with mac os x. What they don't tell you (until after you buy it) is that they don't *support* macs. I opened the box and saw the installation cd. I popped it in my mac only to notice that all of the files seemed to be windows files. I rechecked the box for the mac drivers. I scoured the disk, looking for the mac folder. Nothing. I found on one of HP's support pages how you can do a standard \"connect to server\" to at least see the drive. Big deal. I could do that with samba for any drive on the network! However, where's the whole \"back up your whole hard drive\" option? Assuming I must have missed something obvious, I finally called HP. To my shock, the tech person told me, \"We don't support mac\". He said it as if I should *obviously* know that macs aren't supported. When I read him both amazon's and hp's website indicating that it says, \"works with both windows and mac\", he said, \"oh, it works with mac, we just won't support it.\" (!!!) I tried to explain to him that that is what's called \"deceptive advertising\". I have no problem rsyncing my data. However, it would have gone a LONG way in my decision regarding whether or not to buy this product. If I have to rsync the data myself, why shouldn't I just get an old beat up machine, stick two 500GB drives in them and rsync to that? 2. You don't really have access to the second drive - When I opened the box, the first thing I was curious about was what kind of drive was included with the media vault? Is it western digital, segate/maxtor, or their own drive? So I tried opening the door only to see that I couldn't. Only one door opens; the other is a false door. So when I spoke to the HP tech person, I brought this to his attention. If the extra drive I bought fails, I can replace it. I asked, what happens if the drive that comes with the unit fails? \"Oh, just return it to HP and we'll put a new drive in and return it to you.\" I was more specific. \"What happens if the drive fails beyond the warranty?\" I was told that in that case, I have to pay. So if you thought you could just pop out the failed drive and stick in a replacement, you can, with one MAJOR caveat. As long as the failed drive is the additional one you bought, you can. If it's the one that comes with the unit, you'll have to ship it back to HP and pay whatever they feel like charging you. Along these lines... 3. You can't pop the drive out yourself and replace it. Well technically you could take the drive out with screwdrivers just like you could any hard drive in any computer. However, the little mini-operating system used to do the mirroring isn't on a ROM chip; it's on the drive that comes with the unit. Furthermore, that mini-os (I think the tech guy said it's a modified linux variant) doesn't get mirrored to the second drive in raid 1. So when the first drive fails, which has the os on it, you have a very heavy paperweight!!! Again, you are forced to go through HP to fix this. HP uses their own os and they don't provide it on their site so you can't just download it, install it on a new drive and pop it in the machine. Once you buy this product, you're married to HP. I don't like that at all!!! If the problem was just the first point, I would have gladly given this product five stars (assuming everything else worked over at least a couple of months time). But the whole purpose of me having mirrored data in a raid 1 configuration is that if ANY of the drives fail, I pop it out and put in a new one. YOU DON'T REALLY HAVE THAT OPTION WITH THIS, ALTHOUGH THAT'S NOT MENTIONED ANYWHERE!!! I'm going to return everything I bought and just put together my own machine dedicated to backing up the network. You've been warned.
Output:
Negative Review