Please be aware of the fact that the Hermosa Inn has misleading cancelation policies. I reserved a room for a two-night stay in late September. Due to a family emergency, I submitted a 10-day advanced notice stating that I will no longer need a room. They informed me that I paid for a non-refundable room. I have three piece of written documentation that their cancelation policy is a 7-day notice. The Hermosa Inn refused to refund my money for the two nights...this is what I call stealing. Here's the facts: I gave an adequate notice, 10-days in advance; I have written documentation of all emails and cancelation polices which all state 7-day advanced notice; I was not offer a credit or any opportunity to recoup my money. I now have hired an attorney to help get my money back, the money that I earned, and they took - - must be nice to take money from people in-exchange for nothing. They have the audacity to take money from people and hide behind misleading polices...what type of business steals? Businesses with poor management and bad ethics. I'm a frequent traveler with over 100K in airline miles, which I do annually, along with many overnight stays. We all know that hotels will do what they can to make the potential guest happy and be accommodating to one's needs...not the Hermosa Inn. I was within their polices and they refused to refund my money. Even if I weren't within their polices, I would hope that in an emergency situation they would be accommodating. I've experienced hotels that do the right thing regardless of their polices. The Hermosa Inn let me down. I can't think of another word to explain their behavior, stealing seems to be the word of choice. Each year I have have three, to four consultants, stay at the Hermosa Inn, not any longer. What puzzles me, if they're such a great hotel, why couldn't they fill a room for two-nights with a 10-day notice? That itself speaks to how they treat people and their business ethics. P
Is this review positive or negative?
Possible answers:
[i] negative
[ii] positive
Answer:
[i]