I am updating my review after receiving great customer service! I purchased a few items on Souvia's online store with my gift certificate and later received a call about my order. While on the phone I told the owner of my confusion with the gift certificate situation. The next day she called me to let me know she spoke with her husband (the other owner) and that they would send me a gift card to use in store in exchange for the online gift certificate. Yay! I have never had a store owner call me before. She went above and beyond to make sure I was a happy customer. Thanks, Souvia!
Is this review positive or negative?
Choose from:
(1). negative;
(2). positive;
Answer:
(2).