Problem: What would be an example of an negative review?

Answer: Great food but pricey. Was excited to go there for my birthday and have to say the staff ruined it. We called ahead to see if they had pizza (the only thing there my little one will eat there) and were told they did. When we got there 20 minutes later were told they that no pizza and were all but laughed at when we explained we even called ahead and were told they did. No offer to help and no manager to be found. Huge disappointment and epic fail for the staff and their condescending attitude.

Problem: What would be an example of an positive review?

Answer: They just finished a major renovation, which I'm totally digging since its much brighter and spacious feeling with a modern, cool kind of vibe. Its more what you'd expect from the trendy tea shops you see in Toronto. Great little lunch spot and it seems they've expanded their menu to include sandwiches and desserts from dufflet/homemade. The lunch special (around $8?) is a very good deal which includes a selection of foods and a bubble tea/loose leaf tea. My favorite flavors (I like my tea not as sweet so this is based on that) - Hong Kong (hot or cold, half-sweetened) - Matcha (not the icy swirl - too sweet, but the hot or cold reg is great full sweetness!) - Taro (hot or cold, def half-sweetened) The staff are very friendly and sweet. The owner is equally lovely. Seems they got rid of the merchandise displays with the new reno. Perhaps they are gonna bring back some later but right now I think they wanna focus on food/drinks. No more broken sofa, but they've got some cool bar stools in replace. I do believe they still have their games in a corner. They do have WiFi (just ask for the password!)

Problem: What would be an example of an negative review?

Answer:
Holy salt lick Batman...had lunch here today with my mother and kids. For a restaurant that I generally enjoy, this was by far the worst meal I have EVER had. Ordered the Red Devil Pork Sandwich, hoping for a little spice with my BBQ. Instead I got a mouth full of over salted meat that made my mom gag when she tried it. I have never sent a meal back, but this was absolutely inedible. The restaurant was kind enough to comp us the $.40 (yes forty cents) difference to replace the sandwich I could not eat. It was so bad I couldn't even eat anything else and had to get my food to go. Not my usual experience with this place, however its was the first time eating at this location. I guess the bill for the aquarium really makes it hard for them to swallow the cost of an overpriced sandwich. Update: Had the take home replacement order today. The pulled pork sandwich was good, however I would have preferred to have my potato salad without the black hair. Really????? You would think they would be a little careful.