I went in a few months ago to buy cupcakes for a client gift. It was the middle of the afternoon and no one was in the shop. I walked in, looked at some cupcakes in the case and waited for someone to come and greet me. I waited some more. I shuffled my weight from one foot to the next. No one came. I looked thru the window to the back room. A woman saw me but ignored me. I waited another 60 seconds (and yes, I mentally counted 60 seconds in my head) and then walked out. We now happily get all of our corporate gifts from Urban Cookies (they have excellent cupcakes and more, BTW), and they're happy to speak with us and even make customized boxes with our logo -- for FREE!
How would this review be described in terms of sentiment?
OPT: (a). negative. (b). positive.
(a).