Is the following review positive or negative?

There are few places around this side of town to grab a quick sandwich or salad, so many people flock to Energy Cafe. The food isn't bad, but it's not good. Everything tastes the same. Sure the food is healthy, but is it fresh? I don't know. It's also expensive! My real qualm with this place is the service. I've called in twice to place a large order for a work meeting. I've given ample time and specified when I will be picking up the food. Both times, the cashier hasn't known about my order. The manager, who took my order over the phone, apologized and said he didn't put the order in. Instead of comping the meals or rushing the order, they continued to make everyone else's food first. I waited fifteen minutes and was late for the meeting. Bad service for a place in a massive office building!
negative