TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: We were encouraged to stay at the Affinia as part of a group in town for a Chicago wedding. We booked our rooms 6 months in advance, with the promise of a brand-new, full service hotel in a great locaiton in Chicago. The lobby was non-existant (under construction). The front desk staff was incredibly rude and unhelpful. The hallways and elevators are small, cramped and uncomfortable. The rooms are great - great beds, great television set. NO ROOM SERVICE - the kitchen is under construction. The bottom line is that during our stay, this was NOT a full-service hotel and should not have charged what they did. We were totally disappointed, hope it will improve, but vow to never stay there and will recommend to anyone to check out one of Chicago's truly amazing hotels. It is not worth the risk with this unproven dress rehearsal.

SOLUTION: negative

PROBLEM: The Homewood Suites is one of my favorite hotels in Chicago! It is a great place to stay as a family. The last time my family and I visited Chicago, we stayed and picked the Shedd Aquarium package. What an amazing time! The Aquarium is great, and we saved a lot of money by buying this package. I also appreciated that fact that our room had a kitchen. With two really picky children, it was so nice to be able to cook, or at least to have the option. We also enjoyed the many neat facilities in the Homewood Suites Chicago Downtown. Nice pool, great workout room, breakfast buffet and the wine and beer dinner in the evening. I wouldn't stay anywhere else when I visit the Windy City!

SOLUTION: positive

PROBLEM: The atmosphere at this hotel is truly remarkable; it has a very modern feel. The rooms were very well designed, and the beds are not your average hotel room beds by any means. The pillow top beds made an already relaxed and comfortable stay that much more enjoyable.

SOLUTION:
positive