Problem: The staff is always outstanding and the environment in this location is not busy and loud like some of the other locations in the area. The only downside is that the drive thru is repeatedly slower than most starbucks I have been to.
How would this review be described?
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A: positive

Problem: I LOVE steak and Ruth's chris WAS my favorite place to eat until......my boyfriend called in early January to make reservations for Valentine's day. I was super excited in the month leading up to Valentine's day so he called to confirm our reservation a few days before. When he called, he was told they didn't have a record of his reservation. Since Ruth's Chris is an upscale restaurant he assumed he wouldn't need to get the girl's name he made the reservation with and when he spoke with the manager he basically told him he was out of luck because he had didn't have the name of the girl he made the reservation with. I have been to Ruth's Chris many times in the past, but after this experience, I will not be going back. I understand mistakes being made, but you'd think with this type of a restaurant they would have a more efficient way to track reservations. We ended up having a great Valentine's day and he was able to get a reservation at a much better steak place (cooler atmosphere, better food and he received an email confirmation of our reservation with a reservation number!)
How would this review be described?
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A: negative

Problem: On a Saturday, as a family we had lunch at Sticky Fingers. There were 4 adults and 2 children and one teen. The service was superior. The Beer was the coldest we had ever had. The food was delicious. We had a variety of selections from the menu and everyone was pleased. We would highly recommend this restaurant and we would definitely return.
How would this review be described?
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A: positive

Problem: I was a little fond of this place because when I had to do a smog check for state registration they were super friendly and called me back a few times to let me know where their emission guy was and when he was working. However today I called them at 3:45 to see why time the close. 5:00 PM. Great so I cruised over and got there at 4:12 PM. First they tell me they only carry Penzoil. Any self respecting car owner knows that Penzoil is one of the cheapest , crappiest engine oil you can buy. So they said I could get my own oil next door at Checkers. I said OK i'll do that. Then the guy said "actually we are doing our last car now. We are doing a transmission on this car too, so we can't take any more cars". WTF? First of all you only carry Penzoil. Yuck. Secondly you tell me you aren't taking any more cars at 48 min till close for a 10 min oil change? Thanks for the warning!! Taking my car somewhere else for a decent oil change.
How would this review be described?
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A:
negative