Problem: What would be an example of an negative review?

Answer: You would think this would be the perfect place to cure a hang over right? ...We were wrong... there was 10 of us and we only had to wait about 15 minutes for them to clear 2 tables for us. Once we were seated, we looked at the menu only to find the prices were pretty freakin nuts for the type of food this place offers. (ie. $20 for pho, $18 for pad thai, $18 for wonton noodle, $26 for wonton, scallop, pork, vegetable soup, $10 eggrolls, $4 for thai ice tea, etc **these aren't the exact prices but its around this price**). After ordering our food, we had to wait about 15 minutes just to get our drinks. Had to wait another 45 minutes to get our food. I guess they wanted to serve us all at once so half of the food that came out was already cold or room temperature. Onto the food.... ABSOLUTELY the worst chinese/vietnamese/thai food we've ever had. Everything lacked flavor, meats and seafood was chewy, soup tasted water down, portions were kind of small for what you pay for, etc. I work and eat in downtown Oakland China Town all the time, and The Noodle Shop doesn't even compare to anything there.... Pho or wonton noodle soup is my hang over food, and this place just wanted to make me throw everything up. This place was highly understaffed, and the cooks were slow.... My friends and I have already made complaints, so in the mean time...STAY CLEAR AWAY!!! You're better off walking 5 minutes away to McDonalds!

Problem: What would be an example of an positive review?

Answer: Good food, a little pricey but they have the same quality as the more expensive places so worth it. Fast service and everyone is very friendly. The only problem I have ever run into is when I order with soy paper, on many occasions they have done it incorrectly and done the seaweed and I get home before I realize it. It has happened about 5 times. The most recent today but when I called they take your name and number so when you return the next visit you get what they messed up the first time for free. When I called this evening I was told this happens all the time. If you have this issue often enough that you have a process for correcting it I would think you would work on fixing the problem but that's just me. Other than that one issue I enjoy this place and recommend it. Just check your order before you leave if you order to go! :)

Problem: What would be an example of an positive review?

Answer:
Great beers, great food, great crowd of students, parents and alumni when we stopped by. Glad to see it's still the same after over 20 years. Except for the name. It used to be the Brathaus when I was a freshman but changed to State Street Brats before I graduated.