Problem: What would be an example of an negative review?

Answer: I was there with my friend on 5/23 for dinner and both had the tasting menu. I also had the wine paring. If I could give a negative star rating, I would. We paid $350 in total with multiple supplements. I got tin foil in one of my dishes. I got apologies and a new plate, but no offer to discount the bill. For this expensive a place, I was appalled, but didn't want to make a scene. I shouldn't have had to ask to have them do something to make up for it. I have frequented many a Michelin star restaurant and most of the fine dining restaurants in San Francisco and Napa Valley. In addition, we both felt the food was underwhelming. This lack of customer service is shocking and insulting. This was supposed to be our nice meal of the trip and I couldn't have been more upset at the experience.

Problem: What would be an example of an negative review?

Answer: My wife and I visited this restaurant on July 6, 2009, The waiter was unhappy that he only had a few tables to wait on, yet this seemed to many, he was getting the tables orders mixed up, and forgetting the order that people were sat down. It took over 30 minuets for us to get our salad, and if you have ever been to an Olive Garden, that's the easiest thing to get. Now if that wasn't bad enough, there wasn't any dressing on the salad, then to top it off we sat there for 20 more minuets after we were done waiting for a bill. The meals was OK, not the greatest, yet I think the over all, food was good, service was terrible.

Problem: What would be an example of an positive review?

Answer:
Love the vibe here. Staff is awesome (especially Kamrin). It's the kind of place that makes you feel at home and puts a smile on your face from the time you get there until well after you've gone home from all the memories you take with you. thank you Howard H. for providing a perfect venue!