In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello.
agent: Hello, how can I guide you today?
customer: Can you please help me with booking a flight ticket from HOU to ATL?
agent: Sure, can you please share your travelling dates?
customer: My travelling dates are from Nov 05-07.
agent: Do you have class preference?
customer: I am comfortable with any class.
agent: Do you need connection limit?
customer: I would be comfortable with single stop over.
agent: May I know your name?
customer: David Thomas here.
agent: We found Hawaiian Airline with fare 100 and flight number is 1013 with connecting flight. Shall I proceed with the booking?
customer: You can proceed with booking.
agent: Your booking is done.
customer: Thank you for the help.
agent: Thank you for choosing us.
[EX A]: book

[EX Q]: customer: Hi.
agent: Hello, how can I best assist you now?
customer: Can you please avail me a flight ticket from BOS to PHL?
agent: Kindly mention your travelling dates?
customer: My trip dates are Jan 5 - Jan 7.
agent: Do you need any break in between journey?
customer: I need a single connection.
agent: May I know your name?
customer: Lisa Smith here.
agent: Is there any another specifications on your trip?
customer: No.
agent: Thanks for sharing your details, we are unable to provide flight in between your journey routes.
customer: No issues, thank you.
agent: Thanks for reaching us.
[EX A]: no_flight

[EX Q]: customer: Hello.
agent: Hello, How may I aid you today?
customer: Due to some emergency I need to cancel my recent reservation can you help me in cancelling my reservation?
agent: Sure.
customer: Thank you.
agent: Please send me your name.
customer: I am Brenda White.
agent: Thanks for providing your name. But no reservation is found in search.
customer: No problem.
agent: Thank you for choosing us.
customer: Thank you for the information.
[EX A]:
no_reservation