Problem: What would be an example of an positive review?

Answer: I work in this area and have become a regular here. I am usually not a fan of Panda but the food at this location seems to be more fresh that others. The staff is always friendly and offer you to try their new dish. I wanted some rangoons but I like them fresh out of the cooker. When i hesitated the gentleman offered to throw some fresh one in for me at bring them to my table. This is not typical of a fast food place.

Problem: What would be an example of an negative review?

Answer: 2.5 Stars It's not the best nor the worst I've had. Mi Tierra(MT) is just a polished up Sainz Mexican Restaurant which was the previously name. Almost all the same crew and meals. They did not even bother changing the names on the menus or POS system. My family and I decided to try MT because we assumed it was a new establishment with a fresh menu. We soon figured out we were in for a familiar experience when the menus were handed to us. Note to ownership, you are in desperate need of a real wait staff to provide a better experience! Do not brew your ice tea in your coffee machine, it does not taste good! Our table had the following items.... Caldo de Rez $6.99: very average and skimpy with the Rez(beef). Rolled Taquitos w/ guacamole $5.99: at least they were not from the freezer...very average and nothing to brag about! Green Cheese Enchiladas w/ sour cream $7.99: the green sauce has a very good flavor with a hint of spice. The beans were fresh and had a good taste, but the cook went heavy with the black pepper in the rice today! Red Cheese Enchiladas $7.99: the red sauce was average...rice and beans were the same as the above item. Mexican food is very subjective! I can honestly tell you that I have been to many Mexican restaurants in the valley and you can find better than MT. Tip to my fellow Yelpers, look for more experienced Yelpers to give you an idea of a place is good or not. I do not take reviewers with single digit reviews too seriously.

Problem: What would be an example of an negative review?

Answer:
My friend wanted to go out for her birthday so 10 of wound up at this place on 2/15/2014. The good: The view is amazing and if you get there early enough (730 ish) snagging a coveted cabana spot by the pool is no problem. It lacks any real table space, but it worked. The bad: Read the menu before coming, it's mostly vegan friendly fare. If you like real meat, there 3 items that have it. Luster burger, Turkey and Bacon flat and the turkey burger. All of is was overpriced for what you got and it took literally forever. One of our friends lives in far Southeast Chandler (over 50 miles). He texted us he was leaving his house right after we ordered our appetizers. He arrived to our table before the food did. (almost an hour). Our drinks that had been ordered at the same time had arrived moments before. At this point in time the place was not that busy, most of the patio tables were vacant, half the pool area was as well and there appeared to be 2 servers, a dark haired girl and a blonde. We had the dark haired girl and clearly we were not a priority. Eventually the blonde took our secondary drink orders and seemed way pissed off having to cover for the other girl (not that we blame her). The drinks were OK, but nothing to write home about. This place has a ton of potential but until I read the service has improved I won't be returning. Go down the stairs to the Tilted Kilt, no views, but the service and food is much better.