Choose your answer: is the following review positive or negative?

STILL haven't heard from manager Kevin. Will keep experience short. Planned a surprise party for friend, we all work in the area. 34 RSVPd and 42 showed. I got there early to decorate, 6/30 event date. That night's manager greeted me and gave me choice of area. Tables were set for 6 but only fit 4 comfortably. Eyes rolled when I mentioned this, was told these were designated for us. When more showed up, as often happens, better more, than less, I was told we could not overflow to empty tables. Are you kidding me! Treat them as walk-ins and take their order. One waitress commented, "That's why I hate working these events." I thought the objective was to work for tips with good service. When one person finally got waitresses attention, "You want another one ?"(beer) she'd had only one. I could go on and on, but don't want to get irritated again. AND an 18% gratuity was was added to everyone's bill. Many had to wait unreasonably long for food and service and felt gratuity too much. I never sat down as I was trying to keep folks calm and happy. The food was fair, nothing special. I plan work gatherings often in the area, last one here. Many of the guests live nearby and said they would not return. South Phx. has many choices now, will book with them. I called Kevin several times prior to event to make sure all was in order. I've yet to hear back from him after event. I've even emailed him on website saying, perhaps he'd like to call for feedback before I Yelped. Crickets. May be okay for a group of 4, not able to handle a large group. Bartender started waiting tables and was very rude. Need a steak house? I've used Rustler's Rooste for 45 and have only compliments. Yeah, my event was T-Boned, crashed with Terrible service. Update 7/12. Kevin called me yesterday to see why I was not happy. I reiterated issues. He said if others were unhappy they would have called. I explained I told guests I'd handle the feedback. Basically, he called me a liar. He IS now getting calls from customers. Arrogant manager! This is the first time I've had someone so rude in a manager position and I host lots of events. Their loss.

Options are: --negative --positive
negative