Choose your answer: is the following review positive or negative?

In July 2014 I made a reservation for a January 2015 Friday-Monday weekend stay at the Downtown Grand Las Vegas. In January 2014 during my annual buddy-trip to Vegas I had seen the hotel and liked it very much, deciding I would stay there for future trips. Unfortunately I just found out that a work meeting is requiring me to be in Europe on Monday of this years' trip, meaning I have to cancel my Vegas trip as I have to fly to Europe on Saturday instead in order to make the meeting. Even more unfortunate, despite 6 WEEKS NOTICE, Choice Hotels/Downtown Grand refuses to refund the $426.76 I paid back in July for this reservation merely because I received a prepaid discount. Apparently their business practices don't account for people being forced to change or cancel plans over a 6 month period. Even worse, I couldn't even change to another weekend or give the room to one of my Vegas trip buddies. No cancellations, no changes, no transfers. However now that the unmoved reservations people I talked to on the phone know I can't make it, the hotel will pocket my money and sell the room to someone else. I suggest the Choice Hotels/The Downtown Grand re-evaluate this business practice. In the meantime, unless they see this review, change their mind, and refund my money (a scenario under which I will be happy to alter this review), they have ensured that they have lost a customer for life. I will never, EVER, stay at the Downtown Grand or any other Choice Hotel again. Congratulations on taking my $426.76 and providing nothing in return, in addition to profiting on 5 months' interest on my money from July until now, Mr. or Ms. Downtown Grand hotel manager. Some people would call that business practice "stealing". At the least airlines only take a $100 fee when people have to change their plans.

Choose from:
*negative;
*positive;
negative