Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Stay away from this hotel. A few months back me and my wife decided to get out and have a nice pampered away from home weekend. Looking at different options for this weekend we decided to go with the Sheraton Chicago Hotel and Towers. They claim " Experience the extraordinary " and this sounded great. When we arrived at hotel we were met buy a closed front door and nobody to help with bags. The front desk clerk explained that our room was not yet ready and to goto the bar for some complemenatry drinks. After waiting 2 hours for our room we finally can start to relax. Well upon entering room the smell of something horrible is overwhelming . The front desk informed us there was no other rooms and they would bring up some air freshner. We packed our bags and headed over to "x" hotel and were able to get to our pampered weekend away from home.

negative

Our stay at the Sofitel was definitely below our expectations. The staff was less than nice to me after I waited several minutes until I was noticed. At first, my reservation could not be found, so I was provided a spare room. The hotel was fairly neat. However, once we got to the room, and onto the bed, we found the bed to be noisy. Just sitting on it made a squeaking noise that was unpleasant. We immediately called down to the front desk and informed them of our concern. We were told to go back downstairs to settle things out. Once we got downstairs, we were provided with another room number. However, we had to wait half an hour for another room to be cleaned and prepared. For such a well reviewed hotel, I was highly disappointed with the amount of time I had to spend to get settled into a room.

negative

I had an awful experience here. The staff were rude and unhelpful. It took forever to check in and when I did, they took a while to even find my reservation. When I got to the room, it was marginally clean and when I complained, they said they were full and could not do anything for me. I would never go back. They are obviously not worried about customer service.
negative