Sentiment analysis: Normally Nello's to-go lunch is great - not today! My co-worker found a worm in her half turkey club sandwich! We called and talked to Shea the manager who condescendingly said that although Nello's washes their lettuce they can't help that a worm won't get off the lettuce. Now we know the little green worm is quite little, but we are particular that our protein intake not be alive and moving. With all the lunch providers in Ahwatukee and with the holiday season you would think Nello's may have been apologetic and even a little generous. We weren't expecting our entire $40 ticket to be comped, but when we asked if I could receive some compensation, Shea responded by saying they can replace the half sandwich/salad if my co-worker came back in that day. Not even an apology and a $10 gift card. I guess the Ahwatukee Nello's has a manager who doesn't really believe in a high level of customer service. I wouldn't have posted this if she would have been a bit kinder in her tone and generous by only a few more dollars. It really is all about how people are treated - I hope Shea's staff is treated better than we were.
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negative

Sentiment analysis: I know everyone loves DeLuca's, but the food isn't super great, and the wait is always too long. Also, the time I have been there bathrooms almost never have soap, and if the bathrooms don't have soap, the servers and cooks aren't washing their hands. Just consider that.
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negative

Sentiment analysis: Like most on yelp I really wanted to like this place..food is super bland,staff super rude.what a waste of historical space.something good awesome and delicious needs to be here!
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negative