I went to this salon for the first time because my boyfriend lives in the apartment complex located behind the shopping plaza that Modern Salon is in. I made an appointment with the idea to get my hair cut and some fun color added into my long hair, kind of a rose gold ombre effect that is so popular right now. My appointment was with Janine. She is fantastic. Since I wanted something a little more complex she was very honest telling me that she does not quite have the skill level to give me the ombre coloring that I wanted and checked to see if there was another stylist available to do the color. Thankfully there was a senior stylist available to do the color. Janine went ahead and cut my hair beautifully and I would definitely go back to Janine for another hair cut. The senior stylist that squeezed me in for my color was awful. I regret that I do not remember her name. She had no patience for me. I had some pictures of the type of color effect I wanted and she kept arguing with me that all of the pictures were different and that I needed to pick one. I finally settled on one of the pictures as an example and she got to work. She did not talk to me the entire time, just to her assistants that were helping her juggle 3 clients at the same time. She added the color to my hair and as I sat with foil in, I realized she only did the top half of my head when she and I discussed doing the bottom around the face more. I got her attention again and asked if she was going to add more to the bottom and again she started arguing with me about how this is exactly what the picture showed and that I would see once she was done. Needless to say that it was not exactly what the picture was and not at all what I wanted. Since I have very dark hair and my hair took longer to lift to the desired color, she told me that I would have to go home and come back later that day or tomorrow for her to finish! I HAD TO GO HOME HALF BLONDE HALF BRUNETTE. It was NOT a good look for an Asian girl to have. I went to the front counter and when I was told what the total was for the day, I burst into tears (not my proudest moment). They immediately got the manager and I told her that her Senior Stylist was not listening to me and that I was horrified that I had to go home with half of a hair color. The manager was great and understood completely. She ended up comping the entire thing and scheduled me an appointment for the next day with a different stylist completely. The second stylist was Victoria. She was fantastic and listened and gave me exactly what I wanted. I would definitely go back to her. Overall, traumatic experience but I would go back only because the salon treated me well and tried to correct it as quickly as possible. AND I don't think the stylist from before works there anymore. :)
Was this review given positively or negatively?
positive