Tuesday night, 7:30pm. No one spoke to us when we came in, so we seated ourselves, which appeared to be what everyone else was doing, and then it took over 10 minutes for a server to come to our table. Then we were delivered the wrong beer with our drinks. Now mind you, I always give places several tries but tonight it seemed like destiny waved her hand and made it impossible for us to enjoy ourselves even though we were by no means in a rush and had waited for the right day and time to check it out. The pork sandwich was just so-so, as were the hush puppies. The Brunswick stew was the best thing all evening, too bad it comes in a tiny cup. But the mac n cheese had no salt and the dinner salad was overpowered by cayenne. The barstools and small tables keep turnover high because nobody can sit in them for very long. So you'd expect a little more attention to basic details for the limited duration you'll be there. But now I know why places like Hooters are still around. They greet you when you walk in the door and they get your drink order correct and fast, no matter how crowded the dining room becomes. I don't particularly like Hooters but those two details go a very long way. I'll give Mac's another shot but the first attempt was very low on the customer service scale. Tip: If it's the least bit crowded, don't sit near the windows. Servers seem to neglect the wall and pay attention only to tables nearest the walkway. By design the setup makes it hard for them to get to everyone. But this place is definitely popular. They could double the size of the dining room and still keep it as full, if they could keep everyone happy. Aye, there's the rub.
Choose the sentiment of this review?
Choices:
- negative.
- positive.
negative