Input: OPTIONS:
- negative
- positive What would be an example of an positive review?

An example of an positive review: Just one of those little neighborhood niche markets where the employees end up remembering you and it isn't fancy but who needs it to be?

Input: OPTIONS:
- negative
- positive What would be an example of an negative review?

An example of an negative review: I had one of the worst experiences at this PetSmart on 91st Ave in Peoria. I went to rent a carpet cleaner this morning. I stopped a gentleman with Grey hair in his mid forties who I think was possibly a manager. I asked him where I could find the rent-able carpet cleaners, He acted annoyed to have to help me and shuffled me over to the carpet rentals. I asked if he had used it before and he said yes briskly. He then yelled over to a girl at the register and told her to ring me up. He said when she was finished to come find him so he could tell her something seemed like helping me was preventing him and her from doing something that was more important than the sale. The girl was friendly but just told me to sign in the purple area and rang me up. She told me the cleaner was $29.00 but after I swiped my card and had to confirm the amount it said it was $42? I asked was it a mistake and she said there was a deposit which was never explained to me. I took the device home used it and it worked well. My boyfriend & I went to return it tonight and the experience got even better. We walk in and a friendly PetSmart employee asked how it was. As she was being friendly another employee who was on the phone came over and told her to check the bottom of the machine. She flipped the machine over and told me that it was dirty on the bottom and would keep my deposit because I failed to clean it. The tone that she said this in was where I had a problem. The other cashier suggested I go and "hose it down"....because a hose is just outside of Pet Smart...umm yea OK! Then Lisa (a manager by the way) took her finger and started saying how now she would have to call Bissell and have a tech come clean the machine and how it is un-rentable. She made me feel like I had brought this back filthy and almost like I was a bad human for having used it and it have some pet hair. She sent the other employee away and I told her how I did not appreciate her tone and that I did not receive an inspection of the machine when I rented it so how do I know that it was not already that way. She then tells me that there is no way she would send a machine like that into someones home and then she took the copy of the contract held it up and took her pin and in a stern annoyed voice read to me all the things I agreed to. She made sure to take the pen and point to the part where it says you will return it clean. She then set the paper down and went on to say how she doesn't know how to return the deposit to me and that she has to return it then recharge it and how she had never done a transaction with these machines before. I asked her what needed to be cleaned on the machine and if I could take a paper towel to it? She said "maybe" but that she still would probably need to charge me and how only the professional tech can clean it at this point. I told her as a business practice I feel they should explain to people renting the machines the expectations and do an inspection so that people are not paying deposits for something that they may not have done. I work in customer service and would not have minded losing the deposit but the tone and attitude I received from Lisa was beyond rude. I go to many Pet Smart locations but I must say this is the worst. If I didn't receive such amazing service from the Dysart-Goodyear location I would never return to a PetSmart after my experience today. If either employee I was forced to deal with today is a manager they should be ashamed. I feel bad for both of the friendly employees I had to deal with as I would never want to work with people like that. DON'T GO TO THIS LOCATION unless you like horrible customer service, lack of supplies that all other stores are stocked with and want to pay deposits on machines you were not aware were dirty. My boyfriend & I are both business professionals and we will ensure that everyone in both our personal and professional network is made aware of this awful customer service experience and to make sure they do NOT give this specific store their business.

Input: OPTIONS:
- negative
- positive What would be an example of an negative review?

An example of an negative review: I live here in Vegas and actually work right across the street so it is a convenient place to come and unwind after a hard days work. Not so much... This was my first time here (thursday evening 6-7-12) and a friend suggested this place because he has been going here for years. The service was completely horrible! We sat at the side bar tables and it wasn't even busy. Asked for Saki bombs and rudely the bartender said "we don't do saki bombs but you can do it yourself" ok, no worries. Ordered one dish...1 hour later, no food. I kindly asked for the check and the bartender says "well if the food comes out now you need to pay for it." I saw that she rang it in when i wanted the check and pretended that the kitchen screwed up but she actually forgot. All in all I think that I just got the wrong bartender and I will go again. Everyone deserves a second chance.

Input: OPTIONS:
- negative
- positive What would be an example of an positive review?
An example of an positive review: The food is to die for. Try the fried chicken. Best in town. All the sides are amazing as well they really have such great flavor. Can't wait to come here with my fiance and friends as this is my new go to spot. Awesome patio and bar and the service is great too.