Problem: What would be an example of an negative review?

Answer: Our hopes were so high for our dinner at Bouchon. We had been in Vegas for a week for a conference, and literally hadn't left Caesar's in 5 days. Finally, the conference was over and we were free to leave the building. We went to Bouchon to celebrate and just have some fun! We were ready to eat, drink and spend some cash on dinner. We got to Bouchon where we were off to a good start with one of the best dirty grey goose martinis I've had. We were seated at a large plushy booth, and opened the cute little paper napkin wrap/menu. Everything on the menu sounded so good! And the downward spiral of our meal began with our waiter... First, our waiter, I really don't know what to say. He didn't know the specials, he was just not with it all. He took away mine and my friend's empty wine glasses w/o offering another glass of wine. 3 out of 4 of us ordered the apricot and arugula salad, which was actually nectarine and arugula salad and he didn't mention it when we ordered it. We finished our salads, and then we waited, and waited, some of us with only tap water now to entertain our palettes, and waited, and waited FOREVER! Seriously, during our wait we never saw the waiter (nice play on words there!). Then he shows up and says, "sorry for the little wait. haha." And I'm like, "We're really annoyed with the wait." And he pretty much just laughed again and walked away! Mo-Fo! At this point I just wanted to pay for what we had already eaten and leave. But our food finally showed up. It was OK. I had the steamed mussels in white wine broth served with fries. Some of the mussels were not open. I always thought that was a sign of bad shellfish and you shouldn't serve it. The broth was good when soaked up with the bread, but the fries were too salty. We had said during the meal, "The review will automatically get a one star rating if the dinner is so boring you fall asleep while still at the table." Well, we definitely almost lost one to dreamland at the table and the dinner did bore us all enough that it sapped our energy to anything with our one free night in Vegas. Wanted to love it here, but totally did not deliver. Just left the restaurant feeling ripped off.

Problem: What would be an example of an negative review?

Answer: I was very surprised by my lamb gyro. It tasted completely unseasoned- even bereft of salt. Maybe I'm spoiled by having already tasted the best gyro in the world (from Cleveland's West Side Market), but I expected a full flavor experience here. I think I was fooled by the care that went into the design of the restaurant, which gives it a faux-cultural flare. Unfortunately, there was not even faux flare in my gyro. Boo! (A tip for those who do like this place: check in to Yelp BEFORE you order- you may get a coupon!)

Problem: What would be an example of an negative review?

Answer:
Worst customer service ever. Ordered online took over an hour to arrive and still arrived wrong. They called to tell me that they were out of chicken nuggets a half hour into my order. Which was fine, then 25 mins after that I get another call asking what drinks were ordered. Finally the food arrives after an hour and 15 minute wait. It was cold and completely wrong. I called back to tell them of the mistake and The so called "manager" gets into an argument with me saying the order was correct and the best he could do was 20% off my NEXT order. No offer to fix or replace so I tell them to pick up the sandwich and just refund me and I get into another argument saying he can only refund minus the tip because he would be in the negative. Seriously, OVER A FUCKING CHEESESTEAK. 15 mins he calls back and says I voided the card for you. What a joke. I would never order from this place just off the fact that if something is wrong you have to pull teeth just to get your money back. A simple sorry and a refund or an offer to send the proper food out would have been nice. Instead they want to make everything difficult and argue with the customer. Working in customer service myself I have learned that in no circumstance should you argue with anybody. It's just common sense. I've refunded people for a lot more than a shitty 12.00 sandwich without blinking or arguing. I know if I didn't I would get fired. But then again I could always apply at Corleone's and tell every customer to fuck off and be just fine. There is definitely a reason to this location is getting 3 stars overall.