Problem: Read the Reviews!!! I feel totally scammed by this place. I have never written a negative review on any business, but they are liars and have the worst customer service once they have your money. I wasn't ready to enroll because I was having back pain and didn't know how long it would last, but JUSTIN talked to JOHN HOLMES the GM there and they said they would give me a 10 day no obligation trial. After 6 days I still had the pain and my husband injured his food so I decided I better cancel and try again when we can actually get in there. Unfortunately JOHN MALCOVE (another manager) was insistant that there's no such thing as a 10 day trial, only a 3 or 7 day trial. Talked to member services and after a week of research they said they have to take their word against mine. So I'm out not only the $50 enrollment, but first and last month fee for both my husband and I. Almost $200 for nothing! Thanks LA fitness.
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A: negative

Problem: The maintenance and housekeeping staff need to pay better attention. I know I'm being a bit nitpicky on some of the stuff, but for the price we paid during a recent stay, I feel its justified. We had reserved a room with a King bed. We have a queen at home, so always like getting a bigger bed when we are away. No line to check in, which was good. Now the bad we get to the room, the mattress has clearly seen better days, sagging in the middle, I sit on it and you can hear the springs, and they are shot. that mattress should have been replaced quite awhile ago. Go into the bathroom, the hot water is barely lukewarm. Downstairs we schlepp and explain the situation. Front desk staff was very nice, but unfortunately no more king beds available will be take 2 queens and an upgraded view? What are we supposed to say, we weren't given any other options. We get to the room, mattress is better and I check the hot water, bingo, much better. Throughout the weekend I just kept noticing small things. Torn wallpaper in the bathroom, lots of chipped paint on the vanity. Window was filthy, so was the TV remote. Bathroom mirror coming away from the wall. Control panels in the elevator need to be tended to, faded print on the buttons. Also several splatters on the wallpaper up high, that looked like they could have been scrubbed off. Comes time to go to sleep, wow, you can hear the music from the nightclub! Wow! Not an upgrade, I consider this a downgrade. Trying to get coffee and pastries in the morning was unpleasant, huge line out the door, that needs to be better organized. Second morning, I notice an Express coffee place by the restaurant Ilse St. Louis. Turns out after we check out receipts, the croissants are a dollar more and the coffee was more too! Same coffee, same croissants, I guess u pay extra for their disorganization. I'd consider staying here again if it were no more than $100 a night.
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A: negative

Problem: So, I had a horrible experience with McGhies that I had to write about because I want others to know what could possibly happen to them. I have a Trek 5.2 road bike that was involved in a recall with the front brake. Trek required the affected bikes be taken to an authorized dealer to have the brake fixed. Since I had been to McGhies many times in the past and purchased thousands of dollars worth of stuff from them I thought that would be a good place to have the warranty work done. When I dropped of the bike for the warranty work they said that they had not sold bikes involved in the recall. I told them that I purchased the bike at a store out of state and then that is when the questioning began. (Guess they didn't want to deal with a bike they did not originally sell) They were rude (Jayme) and began taking pictures of the serial number and questioning me about where I got the bike and when I purchased it etc. They looked up the serial number and found that indeed my bike was a recalled bike. After about an hour of this they wrote a repair order and said that they would let me know what Trek said. Two weeks later and having not heard from them I asked Trek if they could just send me the new part. Trek said they would find out what was going on with my replacement part. When Trek responded they said the part had been delivered to McGhies a week prior. I called McGhies and they said that they did have the part. I took the bike in and when I picked up the bike they said the brake cable was bad and showed me how the cable had unraveled all the way to the ferrule and they had to replace it. The teflon coated Jagwire cable I had on my bike was practically new and they replaced it with a stock Shimano cable. They then charged me for a new brake cable even though the bike was in under a warranty recall. $5.40 for a Shimano cable! Most expensive cable I have ever purchased. To do the warranty work they didn't even need to pull the cable. Not sure why they did. Not only that but they put greasy finger prints all over the bike and messed with the adjustment of the rear brake which now does not brake correctly. They put oil on the brakes which is dripping all over. I don't know what else they messed with but they should never have touched anything other than the recalled part. I will never go back to any McGhies location. I would rather walk then deal with them again.
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A: negative

Problem: I have eaten here many times.. Always wanting to give it one more chance.. never again. The items are dried out, just lack taste.. Today the Nevada health department said they were 3 demerits away from being closed, this was due to food being spoiled, dirty kitchen, employees NOT washing their hands properly.. and more.. I was so hoping this place would be better each time I visited.. but each time it just gets worse.. Not sure what is happening.. When they first opened they were amazing.. when the health department stops by unexpected and you are 3 demerits away from failing.. 48 out of 50... sad,,
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A:
negative