Detailed Instructions: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Q: When you have your online ordering system say that the order will be ready in an hour and you call the customer and tell them an hour later that it will not be ready for an additional hour then yell at the customer and tell them that you are doing them a favor and after 2.5 hours the order never shows up and then when you call again you tell the customer that you had told them you would pick it up...you will never get my business again TRUST ME on that one, and I will let everyone know not to order from your establishment!
A:
negative