Problem: Write a negative yelp review.
A: Rude unhelpful staff, difficult parking, actual rooms are across the street in another building (which they don't tell you, they just just let you wander the casino till you get in line again) Seriously ready to drive back to Los Angeles or maybe find a motel 6... It might be classier

Problem: Write a negative yelp review.
A: The only good thing about Pho Avina is the fact that it's clean. Besides that everything falls a bit short; in terms of service and food. Came in looking for a new Vietnamese spot to try and to curb our Vietnamese cuisine and boba/snow craving. The restaurant is clean and spacious, not too many people were dining at the time of arrival but quickly filled up. I ordered the Clear Rice Noodles with soup on the side (Hu Tieu Saigon). It's a noodle dish that comes with bean sprouts, onions, clear rice noodles, slices of bbq pork, pieces of imitation crab, shrimp and chives. The noodles are tossed in a sweet soy and comes with a side of broth (chicken). The dish was lacking in flavor and portion. Even with chili sauce and a spritz of lemon, the dish was lackluster and just had a sweetness to it. It was 35% onion and bean sprouts. Totally not a satisfying nor did it taste close to what Hu Tieu Saigon should taste like. We were given a plate of veggies and the cilantro was wilted and the plate looked limp as if sitting out for past it's prime. The service was a bit spotty, it was good at first and kind of awkward. A few customers ended up leaving because they weren't being helped though there was a good amount of staff available. At this point I didn't order boba/snow dessert because I didn't think the food or service was good. Price is decent if you're looking for a mediocre bowl of noodles and slow service, but you can get better quality Vietnamese food elsewhere. The only thing going for this place is it's clean atmosphere.

Problem: Write a negative yelp review.
A:
Terrible customer service. I was quoted a price of ~$40 for a battery warranty replacement over the phone. I drove to the shop (which is 30 minutes from where i live), and was promptly greeted by a technician who tested by battery to confirm that it needed replacement. The battery did need replacement, so a sales associate ushered me inside to pay for the new battery. The associate selects the battery, rings up the purchase, and adds a $20 installation fee. Up until this point, my experience had been very pleasant. I told the associate that the price I had been quoted on the phone did not include an installation fee. He said that it was a standard fee, and I again stated that an installation fee had not be quoted to me over the phone. He said that I could take the battery and install it myself, but that I would have to return the old battery to the shop. I told him that while I was happy to install the battery myself, driving 30 minutes back to their shop to return a car battery was not convenient. He ran into the shop, to stop the technician from removing my old battery. I waited... a different associate returned. This new associate was pushy and abrasive. He told me that I had two options: 1) to pay them $20 to install the battery now or 2) to pay full price ($120) for a new battery, install it at home, and return the defective battery to their store (requiring an additional hour of driving on my part) to receive the warranty credit. I again told this technician that an installation fee had not been quoted to me over the phone and paying full price for the battery now to get a credit later also had not been quoted to me. He said because I told him driving an extra hour roundtrip to return the battery was inconvenient, he would not give me the warranty credit because I was unlikely to return the defective battery. I told the associate that neither of these choices was the option quoted to me over the phone. He said that he didn't have a technician in the shop that was willing to work for free, so he could not waive the installation fee (although if the battery had been less than 3 yrs old instead of 3.25 yrs old, installation on replacement batteries is free). I have no problem with installation fees as long as they are quoted to customers. This allows the customer to make an informed decision. Because this fee was not included in my quote, I opted to drive to Sears to get a replacement battery. IF YOU DON'T QUOTE AN INSTALLATION FEE, DON'T CHARGE ONE! This is the mistake of the shop, not the customer, so the shop should fix it. The associate made no attempt to correct the mistake. Instead they were pushy and unflexible. Don't go to Sears Automotive. There are many repair shops in town that will value your time/money and make every attempt to keep your business. Sears is not one of them.