Q: Very rough experience with this location/company. I was in town for a weekend away with my wife (had someone watching the kids and everything :). We pick up our car and I drop off my wife at the hotel and go downtown to grab a juice at GrassRoots by Fremont Street. I was running in to get a juice and could see the car outside so I took the risk of not going to the kiosk to "pay and display" for parking. As I am getting a juice I see a parking patrol slow and stop as he is driving by. When he stops I run out to ask if I can just move it and he says no, your registration is expired and you are illegally parked. I tell him that it is a rental, etc. so he says that shouldn't be your responsibility but I have already written a ticket. He says go ahead and get your order and take this car back to the rental place. I do and explain to the Hertz manager. He apologizes for the error with the invalid registration and gives me a new car. He also TAKES the ticket that says illegally parked and invalid registration. Says they will cover the registration but maybe not the full ticket since it also mentions a parking violation (even though i only got the parking b/c he stopped after seeing invalid tags). He said he couldn't make the final call but would submit the ticket and I would find out the result. Either way they will handle it and either bill me or just pay it and it would be closed. At this point I am just waiting and I no longer have the ticket. So weeks/months pass and I don't hear anything from them or in response to my email to Hertz on the matter (I am/was a gold member FWIW and emailed them about this through the website on the day it happened). Next thing I get is an invoice from Hertz for $530 due to a late fee (fines doubled and a processing charge from Hertz). I would have been fine paying it to get it over with even with all the hassle and expired registration but they TOOK the ticket from me on the day it happened, then didn't pay it, then are passing off the entire double charge and a $30 handling fee to top it off. How could i have paid it on time when they took the physical ticket?? I went through their process to appeal with no success....I will pay the original ticket even with their registration fine to be done with it but I am disputing the rest of the charges (late fees and handling charges) and I am absolutely done with Hertz.

A: negative

Q: Oh Dear, food quality and service goes downhill.... Mind you the decor still looks nice but thats about it...... So what's happened to our old favorite the Grand Lux. We eat there every couple of months throughout the year and also do carry outs. Since Oct 2011 staff service and food quality has been slowly getting worse.. Final straw was last Saturday Jan 28th, my partner and I ate there around 7pm, she had the chicken Indochine (her favorite) and I had the baby backs. Both entrees had poor quality meat - chicken was chewy and tasteless and the ribs were very faty and floating in grease. Needless to say we did not get very far through our food, staff did not care that we left over 60% of the food. All in all, having been a patron for a long time, Jan 28th will be our last visit or until they get a new chef with staff and the front of the house staff get some lessons in customer care.. Come on guys and gals at the Lux, rally round and get back on track and if your management team are not helping you suceed tell the bosses at corporate.. Diddy

A: negative

Q: This place is pretty good. They have a lot of flavors to choose from. They tell you right when you step in the door that you can only sample 2 flavors. Not classy. Also, every time I go there the owner is sitting outside glaring at you when you walk in. This has happened to me on 3 different occasions. Not the most friendly, but good gelato!

A: positive

Q: I went with a friend and ordered the raw burger, which was ok. The house salad that came with the burger was AMAZING though. Best salad I have ever had. The food wasn't the problem, it was the older gentleman that works there. He came to the table to ask us how the food was, we told him it was fine. But then he tried to convince me to spray some kind of salt spray on my food to try it out.(There are bottles of this spray on all the tables) I'm not a big salt person so I said "No, thank you, it's just great the way it is." He pushed even more for me to try it. I just wanted to enjoy my food and have my conversation with my friend. After I told him very nicely that I wasn't interested in trying it, he mumbled a bunch of stuff. The only thing I made out clearly was "I guess you're going to eat your food the way YOU WANT to, that's fine." Which I found incredibly rude. There was a lady about 1 feet away waiting for a juice she ordered who saw and heard the whole thing. She gave me a "what was that about" kind of look. Not the best experience. I won't be returning. Which is a shame, because that sure was one delicious salad.

A:
negative