[Q]: Even though it is a big hotel, it maintains the personal treatment of familiar ones.

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[A]: Resort staff was very polite and helpful however there was a slight language barrier. In conclussion, it was worth the deal.

[Q]: Erklart die von uns verwendeten "Fachbegriffe".

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[A]: Explaining the terms we use frequently.

[Q]: Ich kann Herrn Medina Ortega sagen, da ich verstehe, was er zum Ausdruck bringen will.

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[A]:
I can say to Mr Medina Ortega that I understand the point he is making.