Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Last month, my husband and I stayed at the InterContinental Chicago while we were in town for IMTS. Although they were very busy, the service was excellent and very professional. The staff were always smiling and happy to help. InterContinental was conveniently located near Michigan avenue, and the best stores and restaurants in town. The view from our room was great! Our room was always clean when we arrived home at night, it was decorated nicely, and the beds were extremely comfortable! We ate at the hotel's restaurant Zest, and the food was great! It was by far one of the best hotels we have visited in a while. We will definitely be back!

positive

I booked my room at the Sheraton Chicago Hotel and Towers somewhat reluctantly; I was not enthusiastic about spending over $200 on this room after seeing the lackluster photos on their website. I was pleasantly surprised when I arrived that the lobby did not look as stuffy as it did online. Unfortunately, my hopes were dashed once again when I arrived at my room. I say 'at' because after discovering my newly issued key was not working, I had to wait ten minutes before someone finally came to let me in. The room was painfully small-- if I didn't know better I would have thought I was staying at a Red Roof Inn! The "sweet sleeper bed" had stiff and scratchy sheets, with a cheap-motel-thin coverlet. The disappointment continued after I entered the bathroom and found that it not only reeked of smoke, but also outfitted with the cheapest trimmings possible. I stayed my two nights, and was surprised to find out that all sorts of other charges were added to my room (for which I was not responsible), charged on demand movies, an empty mini bar, AND for smoking in the bathroom. HAH! I have stopped payment on my credit card, and most certainly will not be submitting myself to this horrific experience again.

negative

This place was absolutely foul. From the minute I walked in, I knew making a reservation here was a mistake. The person at the counter would barely make eye contact with me and acted like I was asking a huge favor of them in order to check in. The room we requested (a room with double beds) was not available. They told me that when I made the reservation, requesting double beds was a "request" and not a "guarantee." What's the point of making a reservation, then? When we got to the room, the room was totally gross. The decor was dated, the carpet was torn in spots and the whole place smelled musty and almost moldy. The bathroom had spots and stains all over it. I hesitate to think of the true cleanliness of the sheets. The "complimentary" fitness area was a joke. One broken treadmill and a couple of mismatched dumbbells. Thanks but no thanks. We will definitely not return.
negative