Q: Read the following article and select the best answer. Article: Wugging, or web use giving, describes the act of giving to charity at no cost to the user. By using Everyclick. com, which is being added to a number of university computers across theprefix = st1 /UKthis week , students can raise money every time they search, but it won't cost them a penny. Research shows that students are enthusiastic about supporting charity, 88% of full time students have used the Internet to give to charity. This figure is high, considering this age group is often the least likely to have their own income. 19% of 22 to 24 years old have short-term debts of more thanPS5,000. With rising personal debt levels in this age group, due to university tuition fees or personal loans and a lack of long-term savings, traditional methods of donating to charity are often not appealing or possible. Beth Truman, a 21-year-old recent university graduate has used Everyclick. com to donate to her chosen charity, the RSPCA, for two years and has seen the "wugging" movement grow popular with students. "When you're at university you become more socially aware, but it's sometimes hard to give to others when you have little money yourself. " says Beth. "Wugging is great for people in this age group as it allows them to use the technology on a daily basis to give it to charity, without costing them a single penny. " Wugging is perfect for people who want to be more socially aware and supportive but don't feel they have the _ to do so. Students using the web can generate money for causes they care about without it costing them anything in terms of time or money, and charities get a valuable source of funding. Everyclick. com works like any other search engine, allowing users to search for information, news and images but users can identify which of the UK's 170,000 charities they would like to support through their clicks. Everyclick. com then makes monthly payments to every registered charity. Launched in June 2005 Everyclick. com is now the eighth largest search engine and one of the busiest charity... Question: How does Beth Truman think of the "wugging"? - It makes giving to charity easy. - It is easier to search for information. - It stresses the importance of charity in people's daily lives. - It is a common way to promote the students' social awareness.
A: It makes giving to charity easy.

Q: Read the following article and select the best answer. Article: High-quality customer service is attached great importance to by many, but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a retail store , but instead will alert their friends, s, co-workers and even strangers. Store managers are often the last to hear complaints, and often find out only when their regular customers frequently go to their competitors, according to a study jointly conducted by Verde Group and Wharton School. "Storytelling hurts retailers and affects customers," said Paula Courtney, President of the Verde Group. "The store loses the customer, but the shopper must also find a replacement." On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting "snowball effect" can be disastrous to retailers. According to the research, shoppers who bought clothing met with the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance completely got rid of the need for customers to circle the parking lot endlessly, and avoided the situation in which several customers eyed the same parking space at the same time. Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be good at dealing with different people and especially should be... Question: Shop owners often hire moonlighting police as parking attendants so that shoppers _ . - won't have trouble parking their cars - can stay longer looking around in the store - won't have any worry about security - can find their cars easily after shopping
A: won't have trouble parking their cars

Q: Read the following article and select the best answer. Article: Art is sometimes divided into two kinds, high art and popular art. High art attracts a much smaller population than popular art,but the number is large and growing. People who enjoy high art go to the opera and symphony concerts ; they read serious books and go to serious plays ; they keep up with art exhibitions. Popular art is mainly a kind of amusement. Some TV programs are meant to be watched today and forgotten tomorrow. Many popular songs are hits for a few weeks ; then they disappear. Other songs remain popular for such a long time that they become _ . The line between high and popular art is not always clear,however. Many people believe that rock music, for example, is a real art form. Many films are also taken seriously ,while others disappear as nothing more than amusement. Question: Which of the following is NOT true? - It is difficult to tell high art from popular art. - The number of those who enjoy high art is growing larger. - All people believe that rock music and films are high art. - People have different ideas on the line between high art and popular art.
A: All people believe that rock music and films are high art.

Q: Read the following article and select the best answer. Article: It was the Year from Hell - the dog died, my marriage of 24 years ended, and my house burned down. I had moved into a new rented house with my youngest son after my husband and I divorced. We'd been in the house just six weeks. I went to a dinner party one night, and as I drove home near, I saw smoke rising into the sky. I wondered whether it was my house. Then I turned the corner, and sure enough, it was my house. My son and I stayed with a friend for a couple of nights. Then my friend Gail heard about the fire, called me up, and said, "Come and move into my house. I have seven bedrooms and five bathrooms - plenty of space for you and your son." Gail had three kids at home, but there was still plenty of room for me and my son, Sutton. Little did I know that her offer of a temporary place to stay would turn into a living arrangement that lasted two and a half years. We were two single mothers. Gail and I spent the next couple of years sorting out a lot of things together. After we moved in, I soon began to look for a permanent place to live in. Gail said, "Please don't leave. I've never had so much freedom!" Having me in the house meant someone to help take care of her kids, someone to share cooking and gardening, and someone to share day-to-day life. She loved having me there, and I loved being there. So we stayed. It was an important chapter in my life. We both needed time to heal from our divorces. It was a time of deeper insight and spiritual growth for both of us. Gail's generosity was more than anyone could expect from a friend. I am eternally grateful to have a friend like Gail. I'm also grateful for the lessons I learned from the fire and the other losses that came so suddenly, so fast. Much to my surprise, I found gratitude among the ashes. I was tested serious trial by fire. But, like a phoenix, I rose from the ashes strong and whole. I would not be the person I am today if not for that Year from Hell. Question: Which of the following may NOT be lost for the author according to the passage? - Her furniture. - Her dog. - Her husband. - Her car.
A: Her car.