TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: Stayed at the Fitzpatrick before, about 4 years ago, it was ok. The management was great, staff was so kind, and rooms were clean. ** But this time I promised my self NEVER to go back!! The new staff was so rude!! I made a reservation for my Anniversary on the internet, and the day of check in I was told by the hotel staff that they do not have my reservation!** 1) I was transferred around back and forth from the hotel staff to the reservations hotline. 2) Staff was extremely rude! Not arrogant, but rude! Like they hated thier job. 3) They offered check in at 1pm but the room wasn't ready till 3pm! 4) There were stains everywhere! 5) Because of the high sales of rooms due to popularity on this site, they must have hired a cheap unfriendly staff.

SOLUTION: negative

PROBLEM: If you love Brick Walls and Alleyways, then this view is for you. I asked for a room facing the river, I get a room facing a Brick Wall. That really pissed me off. From all the great reviews, I was expecting better. Before I came here, I stayed in a Hyatt in NYC, and that was awesome. There was nothing about the hotel that blew me away. The wine hour was ok. I was hoping there would be something better food, but I guess that's why it's a wine hour. I ordered room service one night. There wasn't really anywhere to eat it, so I had to eat it on my bed to watch tv. This was my first time coming to Chicago, and I think it will be my last. Just thoroughly disappointed.

SOLUTION: negative

PROBLEM: Got a great deal through Hotwire for $70 a night but if I ever return to Chicago I would definitely stay again, even at full price. We really liked the rooms muted modern decor, we had John Lennon and Bono for company. Comfortable bed, mini coffe maker, plenty storage space and a lovely, clean bathroom stocked full of Aveda products (so I was sold straight away...it doesn't take much, I know!). If you're a product junkie, tip the maid and request some extra bottles and you will leave with lots of goodies :) We liked the location and had a great view down N Michigan Ave, found the staff to be really friendly and relaxed (reception, gift shop and bar). The bar area is very trendy, I liked the chilled atmosphere which surprised me cause I normally find these types of bars a bit too pretentious for my liking...the lack of memorabilia didn't bother me but I was more interested in the art deco features of the building itself anyway. The only fault was that the speakers in the room were crackling a bit oh, and my boyfriend thinks he was propositioned by a "friendly lady looking for business" when he was at the bar. I think it's a place you will either love or hate, if you like laid back, contemporary hotels without the intimidating factor then this is the place for you!

SOLUTION:
positive