Problem: I was really irritated with this place. I called up prior to heading over for a problem with my wife to check on ER wait times. The woman on the phone was extermely rude. She told me she could not give me that kind of information. When I followed up with 'Is there alot of people waiting?' I received the same answer, just with more attitude. I followed up with an additional question about insurance. After being transfered to admissions or billing (?), someone who should know, asking the question again, a non-answer was for some reason rudely given. "We bill all insurances". OK, thats great, are you an in-network provider for my insurance? "I can't answer that question!" ...CLICK! She hung up on me! I would give it less stars, but I really don't know how the medical staff actually is. Support staff needs wrk!
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A: negative

Problem: I've never taken my daughter to an indoor play yard before and honestly wasn't expecting much when we arrived. I was pleasantly surprised. My mom and niece went with us and the first thing my mom said was how much cleaner it was than a couple others she and my sister had taken my niece to in the past. My daughter is 20 months and she loved it! She went up and down some of the taller slides without even holding on to the sides so she was flying! Luckily the ground is padded although I tried to catch her every time. While we were here we did notice some parents who it seemed were "checked out", one little girl a few months younger than mine wasn't being supervised at all, and I started to wonder if I was a heli-mom (you know hovering too much) because my mom and I and only a couple other parents were really involved not only with our own kids but others as well. I didn't like that kids were chewing on play food though, that to me is just unsanitary and I'm usually pretty cool with the whole "dirt don't hurt" thing, but I tend to draw the line at my daughter sharing saliva covered toys with other kids. that is where the parents should have been aware. Ih and one mom gave me the stink eye when I asked her two older kids to not sit on the stairs to get up to the slide because my daughter couldn't get up with them there. I said it nice, they moved, all was well but their mom wasn't thrilled, oh well, I made my daughter move when she was trying to do the same thing. Overall it was a lot of fun for both girls and I did decide to sign up for a monthly pass, I opted for weekdays only since weekends we reserve for travel and things like discovery museum. It was very clean, the staff walked by probably once every hour cleaning and disinfecting toys and I saw them replacing batteries in a bunch of toys that they had picked up while walking through. Every button my daughter pressed gave her the satisfaction of music or lights, so maybe they saw the past review about dead batteries and have since resolved it... I love that I can bring in snacks for my kiddo since she is gluten free, and the rules for the establishment do not allow peanut butter (although my daughter can have it I appreciate the concern and them not allowing it). This is a great place to give my daughter a chance to interact with other kids her age, experience new toys and get to be really active while staying cool. I'm really happy this is so near my house, plus in the same shopping center as Rachels Kitchen, The Mediterranean Grill, Sammy's Woodfired Pizza and Golden Spoon (hello heaven!). Great location! Great staff!
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A: positive

Problem: Heard the burgers were great here. Well I don't see why. Costco bun, very little seasoning to the meat but they got the temp dead on, comes with a bag of lays chips. Many better places out there. Bottle beer selection was ok. Cash only no big deal. 4 burgers and chips, 2 bottles of beer and 3 cokes almost 50 out the door for a place with little overhead and zero ambiance. Tried it once but that was all we needed.
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A: negative

Problem: Good service, great food, large plates. Good price!! First time in the area and found this little book and love it! We had the chocolate chip pancakes with eggs and toast, and southwestern omelette with chorizo instead if chicken!! It's amazing, will come back!
How would this review be described?
OPTIONS:
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A:
positive