Q: Worst check-in experience of my life. Reserved a cheap car for a good price using Hotwire, only to come in and find a line of twenty people waiting on two slow-as-molasses employees. The customer service here was deplorable! In addition to being painfully slow, no attempt whatsoever was made to explain, apologize, or in any way acknowledge the growing line of vocally unhappy customers. As a result, more and more people left the line and went to get cars elsewhere, cancelling their reservations for free by phone due to the situation. I was nearly at this point, but the line didn't take so long after half of the people left- however, it was still at least an hour of standing. What was most irritating about this place, was that besides putting the slowest possible employees on register, there were other employees present who did not get on and help! There were 17 computers at the counter (yes, I counted) and again, only TWO people working, despite an original line of TWENTY people. Throughout the wait, THREE other employees (two older white guys and one lady) came out from the back and helped the two register-bound employees with a problem, but only one (the lady) ever got on and helped out herself. And even then, she assisted one person, then me, before leaving to "go pick up a customer service call" in the back. I don't know if she was the manager or what, but when we asked, her explanation for the delay was that five people didn't show up. I want to note here that she gave an explanation, but not an apology, which would have been easy enough to do considering the whole situation. Also, please note that even if you reserve with Hotwire or some other service, it is not until the very end of your transaction, almost as an afterthought, that the employee mentions that there is a THREE HUNDRED AND FIFTY DOLLAR HOLD on your card for the use of the car, as a "deposit". I have never, EVER, had a deposit fee that astronomical, not even to rent an apartment. Thankfully I was able to do so on the card I'd selected, but had it been a check card I would not have been comfortable with the situation, and it was very unprofessional to try to sneak in this requirement at the last minute. Luckily the car worked just fine, and checking in was a lot faster, but the initial customer service (or lack thereof) that we received completely put me off of using this rental service again. Also, I want to note that other reviews here as well as other people in line stated that this particular counter is ALWAYS understaffed, so it seems doubtful that the "five people didn't show up" excuse is even true. Upon turning the car back in after our rental, this counter again had the longest line (though shorter this time) and still only one or two employees working. I don't understand how it's possible to be consistently short-staffed when every person in line had made reservations to pick up a car with a specific TIME AND DATE. Short version: it may be cheap, but it's not worth it. Never again! :(

A: negative

Q: An awesome find for its location. You can shop online and pick up or have it delivered, and their prepared deli foods and salad bar are top notch. Slightly more expensive but oh-so-convenient.

A: positive

Q: Only go here if you LOVE meat and don't mind paying over $50! Also go here hungry so you can enjoy all the good meat. I had a good experience here. Our waiter was super friendly and helpful. Our service was fast and efficient and the meat were delicious. Although I could barely finish my second round, my husband enjoyed plenty for the both of us. Definitely worth the experience if you are a meat lover. :)

A: positive

Q: First, I have been a customer of Tags since the 59 ave and Bell restaurant opened. I have seen the evolution of this family owned restaurant and then their expansion in opening two other Tags in the valley. The poor rating I have to unfortunately give Tags has not been my experience until recently, say the past year or so. Much of their problem I think can be reduced to poor managment and consequently poor oversight and customer service. The past three experiences I have had at Tags have left me wondering if I will return again. On one occasion I ordered a margarita and was delivered what is called a tag margarita, something that was not what I wanted nor ordered. The waitress told me that this particular drink was the only type of margarita they offered, for 8.95. I got the impression, rightly or wrongly that this was an attempt by the waitress to pad the bill. I later went to the bar and asked the barmaid if they did in fact make a traditional margarita to which she told me they did. On this particular occasion I ordered their Romano Chicken dish and was served an entirely different chicken item. The server realized the mistake once she placed the meal in front of me. Then my wife found a hair in her meal that she ordered. I normally would chalk all this up to simply a bad experience that needed to be weighted against all the previously good experiences we had had at Tags. My wife and I again returned to Tags about a month ago, hoping that things may have improved. I think it is the one establishment that we would give second, third and fourth chances to. We sat on the patio and ordered a half order appetizer of their calamari. It was obvious to us that the portion size was considerably smaller then on previous visits, as we normally would order the calamari appetizer. When our orders arrived again, I did not receive what I had ordered. When the waiter placed my meal in front of me, I asked him what I had ordered. He said, " Penne noodle, rustic roma sauce, and it looks like...hhhhmmm...meat?" The poor guy couldnt even read his own writing, so I guess I cant fault the kitchen staff for making the wrong meal. I had ordered a pasta bowl of penne nooodles, rustic roma sauce and mozzerella cheese. He asked if I would have liked to send it back, but my wife already had her meal and had I sent it back she would have been done by the time my meal was served. There was no offer of taking the meal off the check or getting the manager to visit our table to see how things were. Again, I think this goes back to some management issues with this particular restaurant. Due to Tags expansion, many of the more proactive managers, Rhonda being my favorite, were sent to the newer restaurants to manage them. Unfortunately that has left the 59th Ave Tags with a manager that is not proactive in his customer service nor congenial in nature. It seems that this is reflected in much of the staffs attitudes also. It is my hope that Tags will return to its previous place as one of our favorites, but I wont be one that will hold my breath until that happens.

A:
negative