Saw Divergent tonight at the Galaxy located on the Cannery property. Three problems with today's experience: 1). The online ticket purchasing system does not work on IOS devices. (iPad, etc.). Mentioned it to the two "management looking" individuals working the desk. RESPONSE: "oh yeah...we know about that. I think we are working on a fix." Me "you may want to let folks know who are trying to purchase online". RESPONSE: " glazed look in their eyes...." 2). Watched the movie Divergent in theater #2 and about 20% of the screen was a different color than the rest of the screen. It was show center at the 12 o'clock perspective of the client. Mentioned it to the two representatives at the desk. RESPONSE: "oh yeah...we know about that. We plan to get it fixed at some point." Me: "it was kind of distracting watching the movie....". 3). I also had two Chatty Cathies next to us. No flow through of ushers to check on the audience. Mentioned in to the representatives. RESPONSE: "glassy eyed look...." The Cannery is a nice property. The Galaxy has a lot of potential. There are choices in Vegas....I recommend you up the customer service angle as this customer may make an alternative choice next time.
What is the sentiment of this review?
negative