Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I try to stay at the James every time I happen to be in Chicago. There are other good choices in town, but nobody has what the James offers: superior service - aka class meets efficiency -, metropolitan design and comfort with an attention to details I found only at the W in Seoul, and what always plays a role meaning a convenient location ... Then they get to you with small unexpected touches that make the difference ie: I was about to take off and drive North, it was a hot July day...one of the staff members handed me a bottle of water. A small gesture. Unexpected and appreciated. The management AND the staff understand what we expect and more importantly, what we need. AND they consistenly execute against that.
positive