Q: negative

A: 24 Hour Fitness corporate ripped me off. Plain and simple. [BTW, this review is not necessarily a reflection of this particular location, but this was my gym.] I called the number on the main website in July '10 to cancel my membership. I was told that I would be billed for August anyway and that I could continue to go to the gym until the middle of August. Which I didn't. It's now November and much to my dismay I discover I've been billed for September and October. Yes, true, perhaps I should check my account a little more regularly, but I wasn't expecting to get ripped off. Come today, I actually step foot in the gym and was told "the manager will get back to me but I should have canceled through them, not call the number from the main website. You know, the number that reads, "Membership cancellation." Which I did. Called the corporate number again. And was told there was no notation next to my name which indicated that I ever called! Can you believe it? Apparently, they didn't. However, as a "courtesy," they'll refund me for a whole month." Then - "You should have canceled through us and not the actual gym." Which I didn't. So - which is it? Do you call the number on the main website or do you cancel through the gym? I did everything according to contract and still got screwed! 24 Hour Fitness corporate set a bad example of customer service, and their deceitful business practice cost them a future customer. Whether the person whom I originally spoke to on the phone was blatantly or unwittingly negligent is irrelevant. They should have given the customer the benefit of the doubt. It's too bad that companies these days are so short sighted. I'm moving and would have totally signed up with them again IF THEY DIDN'T RIP ME OFF.

Q: positive

A: Great service, very kid friendly and the food was pretty good! It was loud but that's good with kiddos :)

Q: positive

A: I've been to this Ruth's Chris several times. Often in the winter, we will head in for an early dinner and then skate off the calories at the PPG ice rink across the street. As long as you make a reservation, seating shouldn't be a problem. I have never had to wait more than five minutes unless I was waiting for someone. If you do have to wait, sit at the bar and order one of their cocktails (Pear Martini and the mojito are excellent.) Extensive wine list. All of the appetizers are delicious. Favorites include the Ahi Tuna, crabcake, and stuffed mushrooms. But you're going there for the steak, right? Right. The last time I went, they had a special where two people could have filets and split a lobster. We elected for this option. I ordered my steak medium. It came out sizzling in butter. After overcoming my caveman urges to tuck in to the obviously too-hot-to-eat-yet steak, I instead ate some of the asparagus we ordered as an appetizer. Important note. At Ruth's Chris, almost all sides are family sized so you can share. Our asparagus was perfectly cooked and was accompanied by a delicious hollandaise. Finally, we made our way to the steaks. Cooked exactly to order and seared in butter, it was delicious and tender. The lobster was slightly overcooked, but still tasty. Service is always excellent. Tip well. Cons. The restaurant is very expensive. I like to go for special occasions or for when they have specials.

Q: negative

A:
No more Coolatta. The Coolatta machine is broken. At all locations, apparently. Why the (*bleep*) are you still selling Coolatta if the machine's broken? Does corporate office know they're scamming customers? Horrible customer service.