Q: Horrible service. Wish I could have given it a zero. We waited an hour for our food, no one addressed the wait and I was charged for something that never arrived.

A: negative

Q: Food is good, but there customer service is bad. I called in an order and the lady was so rude that I just said it's okay I'll just come in and hung up. So, I went in to order cause I wanted some of my favorite food. The guy taking my order seemed upset he was working. Then, when he gave me my order, he was looking the opposite way and didn't even say your welcome when I said thank you. Even though this location is closer to me, I will not be going back. I will give my business to the one that's on Losee Road. They understand what customer service is. ;)

A: negative

Q: I really hate to do this, but after a few visits back, I think my original 5-star review was way too premature. It's pretty difficult to overlook the sketchy clientele of the hotel, which is usually hanging out in the parking lot making me feel uncomfortable, and the atmosphere of the restaurant itself leaves a lot to be desired. I realize they don't have a lot to work with, but still. I had been willing to overlook the clientele and atmosphere because of the service and food, but the last couple of times, that's been pretty iffy, too. On our last visit, the waitress told us they were offering half price bottles of wine. We asked for a list - there's no list. Ok, can you tell us what whites you have by the bottle - two chardonnays, no other whites. What's the price on those? Unclear. Upon ordering the salmon, they were out of the salmon. Sigh. The waitress was a little too eager, and the only response she knew to our questions was "my pleasure," which made me feel like I was at Chick-Fil-A. The chef came out after we were done eating, which was nice, but he realllly wanted us to get dessert, even after we twice said we were stuffed, etc., and we finally had to get pretty adamant about it. I hate to have been a little too starry-eyed when I wrote my first review, but I think American Cafe is off the list for us. We'll stick with Passion8.

A: negative

Q: Went in for lunch. I had the wings for starters and a burger. The wings where really good. Burger was small but great taste. Our food came out fast too. All in all the food and service was great.

A:
positive