The 1 star reviews for this company are accurate. Be warned. Be wary. If your Home Warranty Company recommends this place, ask for another company. This company is based out of Las Vegas. This company uses people who are here on work visas from Latvia/Russia/etc. They can be very hard to understand but luckily, I am of Eastern European decent so I can deal with the accents. Be ready to be assertive and be ready to be disappointed. Again, avoid at all costs if you can-unless you can wait and wait for a repair job. We are currently contracted with a Home Warranty Company for anything that can (and seems to) go wrong in our house and when things break down, they seem to happen in 3's. The first thing that happened in our house was our garbage disposal and the company that came out to fix the garbage disposal was prompt, efficient and replaced the whole disposal for the mere cost of the service fee ($55). The second thing that happened was our air conditioner went out and the same thing happened. The contracted company came, charged us $55 and fixed our A/C with one shot. The third thing to go wrong in our house was that my oven decided to die and give an error code. I contacted the Home Warranty company and this is the repair company they have a contract with. To make a very long story short, I was without a working oven for 2 months. Yep, 2 months. The first call seemed to be okay and I was told a tech would be out between 1 and 4pm. The tech showed up at 6:30pm and we were out to dinner ( I had left many phone calls regarding the lateness with no updates). The next day, our appointment was rescheduled for 2 days later and the tech showed up this time but to do nothing but see the actual error code (me relaying the code wasn't good enough), and then they had to order the part to replace. The part took over a week to arrive and to get an appointment scheduled to replace it. The replacement happened, but since I wasn't home (just the husband was), the guys replaced the part and left. They didn't turn on the oven to see if it would work or anything. Sure enough a few days later when I went to use the oven, the minute it reached 350 an error code popped up. I was just relieved I wasn't having company over and that it wasn't on a day like Thanksgiving. I called Avalon and asked the receptionist to speak to a manager. I spoke with someone advised of the situation as I had started documenting everything and called our Home Warranty Company to lodge a complaint. I was advised I would hear back from someone within 24 hours. I heard back from Avalon who advised they ordered the other part for the oven and that it would take a week for the part to come in and once it was in, they would call to set up a time to install it. After a week, I called Avalon (they didn't call me) and was told they had the part and we scheduled an appointment time. I again was given a window and told them explicitly, the window was pushing the far end of when I had to pick up my daughter from school. I was promised they would show at the earlier side of the window and guess what? I was lied to again. They showed up at the far end, made it hard to make sure the work was done properly (luckily my daughter is almost 15 and has a cell phone) and made them wait to see if the oven heated properly to all degrees on all settings. Sure enough, it finally worked and has been working ever since (fingers crossed it stays this way since I am writing this review). AVOID AVOID AVOID...
How would this review be described in terms of sentiment?
Choices: 1. negative 2. positive
1.