Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: We stayed two nights. We were registered by a very unfriendly desk attendant. He was very cold. Our room was very, very small and the closet did not even hold the few clothes we packed for two days. The room was stylishly decorated but lacked the nice small touches such as an extra pillow in the closet. We were attracted to this hotel because a bar was on the ground level - however when we went to have a drink, the door to the bar was locked. We called to inquire why the sign said was open when it really wasn't and were told they were short staffed, 'sorry'. WHAT?? are you running here? You are a hotel in the country's third largest city and your amenities are open at whim? This was our first and last visit to a Kimpton hotel.

A: negative
****
Q: I visited Chicago with my two teenage daughters. Homewood Suites is amazing. The complimentary breakfast and receptions offer so much variety. The hotel was within walking distance to many places to eat and shop. We got caught in a thunderstorm, and got soaking wet. I dried all our clothes in the dryer right in the hotel! The Homewood Suites was so much like home. The suite was very spacious and had everything we needed. The hotel had lots of brochures and suggestions for dining and activities. The staff was so friendly and helpful. Chicago is an amazing place and the Homewood Suites is the place to stay. I would definitely stay there again.

A: positive
****
Q: The heating in our room didn't work and wasn't repaired depite numerous requests, the rooms were very small, the litter in the bin remained in the bin for the whole stay, the cleaner made the bed but nothing else, when we returned home my credit card statement showed that the hotel had charged me for the 5 night stay despite my having pre-paid through a travel agent, it took the hotel 2 months to re-credit my card without an apology or offer to pay for my numerous trans-Atlantic phone calls to them.

A:
negative
****