I have gone to this bar a few times and each time I've gone there have been issues. The worst came a few weeks ago when I attended a friends "going away" party. We got in and set a table, the whole nine yards. We all got food but it wasn't until a plate of some sort of fried chicken was delivered to our table that I cringed. Halfway into her bite, a friend noticed a beetle looking bug about the size of a penny in her chicken. She scraped it off thinking there was no way a bug that big could have made it, but alas, it did and she was lucky she didn't bite into it. We showed the waitress who then took the food back. That's it. No apologies, nothing. We then barely saw her again but when we got our bill. Upon leaving the 3 of us who had ordered food all felt sick. I spent the next two days throwing up and so did my boyfriend and a the third person who ordered food. Seeing as how we each only got single drinks, alcohol intoxication was out of the question. When we got home we realized that not only us, but several others sitting with us had been charged for extra drinks. When I called up to discuss things with the manager, the lady that answered informed me I must be wrong, because that waitress wouldn't deliver us bad food. The manager then said the same thing, denying there could be a bug because he "inspected" the kitchen the day before and we must all have gotten sick a different way. This was followed by 10 minutes of us going back and forth with him saying that he would refund the 5 dollars for the extra drink. No real apologies, or decent customer service. This place is disgusting.

negative

Awful customer and hospitality service.. Observed arrogant response from the staff.. Would not recommend

negative

We brunched at Six Penn on Sunday, February 13th. At 1030 am, we were the second table to arrive and immediately the host informed us that he had, "a table saved just for you." He took us up the stairs, away from the open, charming portion of the restaurant and seated us in the dingy upstairs (old fraying carpet, smelled of water leakage). The only other couple in the restaurant was seated downstairs. Strange. A nice but very odd young man was our waiter. It was challenging to query him on the various menu items. And the menu! The misuse of quotation marks and apostrophes was deeply perplexing. In order to calm my nerves, I ordered a bloody mary, extra spicy. We ordered the coffee frites to share, my companion ordered the keystone breakfast and I, the huevos rancheros. The bloody mary was vodka and bloody mary mix with extra tabasco. Uninspiring. The coffee frites were also disappointing - clearly the fryer was not yet hot, so the potatoes were limp and grease soaked (although the ground coffee and six penn spices were nice). The keystone breakfast was not particularly impressive, but fine except that my companion (who has never seen a potato he doesn't like) found the red-skinned potato home fries to be "not that good." My own portion of the potatoes was served cold, so I didn't have more than a bite and found them to be mushy and tasteless. But the real piece de resistance of this meal was the "huevos rancheros." The over-easy eggs were very very well done, the "ranchero sauce" was store bought salsa and the black beans were so undercooked that I couldn't spear one with my fork. I informed the server of the problem and he was incapable of offering a solution - I suggested that he bring the dish back, with the eggs cooked appropriately and minus the little black stones. As we were waiting for this issue to be resolved my companion finished his meal and our coffee mugs, water glasses and bloody mary glass sat irrefutably empty. The manager returned with...the wrong plate (eggs smothered in cheese) quickly understood that all was not well...and after several more minutes appeared with a plate of huevos rancheros, minus the beans (the chef did send along his thanks for informing him of the dish's infirmities. The server also offered that in order to address the problem, they were going to "soak" the beans - is that some My Cousin Vinny, physics defying method for expeditiously solving the problem of undercooked beans??). They kindly removed the huevos rancheros from the bill. Total - $27 plus tip. I wouldn't recommend the place for any meal, certainly not brunch.

negative

Terrible experience, don't sit on the patio. We waited at least 25 minutes after being seated for lunch. Nobody ever came to our table. Finally somebody showed up and went to 2 other tables who had showed up 5 minutes or more after us. She didn't have the courtesy of saying "I'll be right there". The place was slow so there was no excuse. Not sure if the food was any good. We walked out.
negative