Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: This was my third time coming and I expected so much from my visit.... Boy was I WRONG! I made reservations and they ended up seating my family and I on a table that was Super wobbly.. FIRST the hostess was not friendly, SECOND the Waitress was not there to serve us for awhile THIRD FINALLY When we asked the waitress if we could change seats instead of acknowledging us she called the Manger who "tightened the knob" but this didn't help at all explaining we couldn't move without having to wait... BUT WE HAD MADE OUR RESERVATION, not our fault. The waitress was prissy and rude. She didn't even want to serve us lemon in our water when clearly we saw another waitress passed by us with lemons.... Additionally, when we orders fries with our meal.. They gave us Precooked fries that were sitting out for over 20min (we know this because we were sitting next to the kitchen) so the FRIES WERE COLD and MUSHY. Unless they change management DONT WASTE UR TIME COMING HERE.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: 1: they only do housekeeping every 4th day. When I called the front desk, they told me that housekeeping would not be coming to my room during my stay unless I paid extra. 2: while eating breakfast outside at the clubhouse/restaurant, the sprinklers came in and sprayed me and my group's table. The waiter was nonplussed. When we asked him about it he stated that he did not know when they come on or if there's a way to not have them spray the tables. Thanks for the heads up. 3: aside from the golf course, there is nothing to do here. The "resort" is stranded and there's no shuttle service. 4: on the last day (a few hours before check out) housekeeping DID stop by. What were they trying to accomplish? Wake us up, clean our room, wait 3 hours, then clean it again?? 5: they'll try to sell you a timeshare ... So frustrating. 6: the Internet connection is sparse at best and there's little cell phone reception out here. There's more, but those are the big ones. We paid a lot of money for a hotel room that doesn't get cleaned. Do not go here.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Ok, I was really looking forward to staying at this resort, but I feel it was GREATLY overrated. The only saving grace was the banquet facilities and the restaurant staff. I recently was in town for a business event that took place at the Westin. We were discounted room rates (although still paying $200/room). I guess my dissapointing experience started when I pulled up to check in, and needed to promptly leave for an event directly after checking in, and was forced to valet my car (could not leave it in the entry for a few minutes). They were definitely not very accomodating. (on a side note, the valet option is one of the only options $27/night, otherwise you end up walking about 1/4 mile to a "guest" parking lot. Makes me feel really valued as a guest) From the website, it looked as if even the entry level rooms were quite spectacular... they ARE NOT. The walls were paper thin, we could hear everything going on in the room next to us, as well as the maids in the hallway. The shower was TINY, I haven't had a shower so small since I was going to college. There was NO tub, as was stated in the room description. There was also no Free WiFi. I was rather shocked when I found out that after you pay $200+ for a room, they still tack on daily charges for WiFi. (seriously?? pinch some more pennies) I will say the bed was one of the most comfortable I have ever slept in, and the food from room service was pretty good. However, after paying resort rates, I would have expected a little more from the whole experience. I doubt I would stay here again, there are so many resorts in the Scottsdale area, and I am sure they would value my business a bit more than the Westin Kierland.