I have had the worst customer service experience in this store too many times to not sign up for YELP and warn others. The optometrist is nice but the staff up front have absolutely no customer service skills whatsoever. The first time I went into the store to pick up something that was previously paid for, they did not acknowledge me for 48 minutes. (Yes I times it!) When they finally asked me if they could help I was very irritated. I had to wait becuase my son really needed to see. I talked with the cashier about how they need to let customers walking in know that they will be with them as soon as possible as three customers after me had walked in and ended up leaving because nobdy acknowledged the fact they were even there. The woman just gave me a dirty look and rang me up and did not say thank you at all or apologize for the bad service. The next contact refill, I figured maybe they were just having a bad day so next time it will be better. It was worse! We waited 52 minutes before someone rang us up and once again the staff was unfriendly. They lost about a $1000 per year account with us.
Is this review positive or negative?
Select from: A. negative. B. positive.
Answer:
A.