In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello.
agent: Hello, how may I help you?
customer: I have to change my reservation due to my planned trip got postponed. So please help me with that.
agent: Sure, please share your good name?
customer: Thank you. Please check the reservation with my name Thomas Taylor.
agent: Please wait for a while.
customer: Sure, take your time.
agent: Sorry, no reservation found on your given name.
customer: Oh! It may not be booked properly. Anyway, thank you for your time.
agent: Thank you for choosing us.
customer: Most welcome.
[EX A]: no_reservation

[EX Q]: customer: Hello.
agent: Hello. How may I guide you today?
customer: Owing to an emergency, I just need to cancel my recent reservation. Can you please aid me with cancellation?
agent: Sure, I will help you with that.
customer: Thank you.
agent: May I know your name please?
customer: Sure, Emma Anderson is my name.
agent: I am sorry to say that there is no reservation found under your name.
customer: That's Ok, thanks for your service.
agent: Thank you for reaching us.
[EX A]: no_reservation

[EX Q]: customer: Hello.
agent: Hello.
customer: Jonathan Adams here.
agent: Adams, how may I aid you?
customer: I need to cancel my recent reservation due to snowfall, can you please guide me?
agent: Sure, please give me a moment to check your ticket status.
customer: Take your time.
agent: Sorry, no reservation is available by your name.
customer: That's not an issue, thank you for helping me.
agent: Thank you for contacting us.
[EX A]:
no_reservation