TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello.
agent: Hello, how may I guide you today?
customer: I am Stephen Turner, can you assist me to book a flight from DEN to ATL?
agent: Sure, could you please share me with your dates of trip?
customer: Ok, my travel date is on 01/07 from Denver and return date is on 01/09.
agent: Ok, please hold on for a mean while. The flight with the connecting flight of fare 100 has found, shall I book this ticket booking?
customer: Ok, please the book.
agent: The flight with the Delta airline and flight number is 1009 has been confirmed.
customer: Thank you for helping me with the booking.
agent: You are welcome and have a happy journey.

SOLUTION: book

PROBLEM: customer: Hello. I am Cynthia Jackson.
agent: Hello, what can I serve you today?
customer: I want to attend an event in Washington. Can you book a flight ticket from IAD to IAH?
agent: Sure, please share your preferred travelling dates?
customer: I want to travel on 04/01 and 04/03.
agent: We found a Delta airline with fare of 100 matches your schedule. Shall I proceed with booking?
customer: Yes, proceed to booking.
agent: Your ticket has been confirmed with flight number 1027. Thank you reaching us.
customer: Thank you for your help.

SOLUTION: book

PROBLEM: customer: Hello, I am Ronald Williams.
agent: Hello, how can I assist you?
customer: I want to book a flight to DFW to enjoy the culture and learn new languages over there. Can you please help me in booking the flight?
agent: Sure. Can you share the trip dates?
customer: Ok, my travelling dates are 05/09 to 05/11.
agent: Can I know your starting point?
customer: My starting point is EWR.
agent: Do you have any limitations?
customer: Yes, price limit is 200. Connection limit is 1.
agent: Thanks for the information. We found a flight with AA airline with flight number:1004. The fare is 100 with a single connection. Can I proceed for booking?
customer: Please proceed.
agent: Your ticket has been reserved.
customer: Thank you for the help.
agent: Thanks for choosing us.

SOLUTION:
book