What is the sentiment of the following review?
This started out much longer then I decided to cut it short and keep to the facts. My 2013 has been a tad bit brutal so on Thanksgiving when check engine light went on I fell further apart. Goodyear whom I have always trusted jumped in to hopefully end 2013 much better than it has been going. Sofia not only handled my major breakdown on the phone well, she handled the business of my car with class and care. With all the other issues going on, I am happy to say they allowed my car not to be another. I am sitting here writing this, crying at the peace of mind that phone call left me in and the kindness in her words. Thank you for your care in customer service, care is how you speak and listen. Care in how you allowed my 2013 to end. I will never stray again from Goodyear due to a good coupon.
Possible answers:
a). negative.
b). positive.
b).