Is the following review positive or negative?

Some orders are too small! I recommended Freed's Bakery because the cakes and customer service was superior. We drove in from California just for the cake tasting and deposits. To my surprise the customer service was lacking tremendously. The bride to be was scheduled but was not given an agent. When the bride mention; 20 guess, it was worst. The agent had the audacity to ask if she would like to taste the cake. I assumed if you're scheduled for a cake tasting appointment, cake would be included. The agent came back with a dot of cake, butter cream frosting, and two types of fillings. What a joke. I had plans to order my anniversary cake (200 guess) during the wedding sitting. Well we both decided not to do business with Freed's Bakery. We contacted Hansen Bakery in Los Angeles. I must say Hansen appreciated our business. Freed's don't even deserve a star..
negative