Q: UNPROFESSIONAL, UNCARING and RUDE! As a healthcare professional and having owned and managed several pediatric clinics here in the Valley, I was shocked and disgusted with the lack of professionalism and to the indifference to the needs of patients demonstrated at the FastMed URGENT CARE Clinic! My Husband injured his back and was unable to walk or sit. He was in constant agonizing pain. I made an appointment at FastMed, we arrived early and filled out the necessary paperwork. We waited 40 minutes past our scheduled time while the pain my Husband was experiencing increased in severity and had become unbearable. He fell to the floor and was lying on the floor unable to get up. The front office employee, Dana simply ignored the situation while others in waiting area looked on in horror and some even asked Dana if "there was someone who could help the man on the floor". Her response over and over was simply, "Someone will be right with him". After I took care of him and tried to make him more comfortable, I went and asked Dana if my Husband could go back and lie on an exam table as he was unable to sit. It was awful to see him lying on the floor in so much pain in the waiting area! With much reluctance, she got up to ask someone if he could come back. So, after 55 minutes, my Husband was brought back and he was allowed to lie on exam table. We waited for 15 minutes for someone to come into room to check on him. I then spoke to someone in the back to let them know we had been waiting OVER an hour and my Husband was in extreme pain. Again, I was told, "The doctor will be right with you". About 10 minutes later, a medical assistant popped her head in and said, "The doctor will be with you soon". When I tried to tell her how much pain my Husband was in, she ignored me and walked out of exam room. The Physician Assistant, Jie Ding came in about 12-15 minutes later, looking very annoyed and without looking at either one of us stated, "What is all the moaning about?" - his bedside manner was abhorrent and rude. After everything we experienced up to that point, along with the treatment we received from the PA, Ding, we opted to leave immediately and go to an Emergency Department. (We chose FastMed because an ED generally can be busier with extremely long wait times along with higher co-pays.) Upon entering Scottsdale Healthcare Osborn ED, the nurse and aides moved quickly upon seeing the condition of my Husband and came out to assist him to a room. The physician immediately came in assessed the situation, ordered X-rays and gave my Husband medication to ease his pain until they were able to view the images and fully examine my Husband to make a proper diagnosis. The nurses and physician were efficient, caring, competent and knew how to address the needs of the patient. We received OUTSTANDING care at Scottsdale Healthcare Osborn. NEVER again will I ever step foot in a FastMed Urgent Care clinic!

A: negative

Q: The owners are Korean, the lady was really nice. She made eye contact and smiled and greeted us. The guy... I don't think he meant to be racist, but when a couple Latinos/ ppl of Hispanic decent came in the store and orders, he goes "Amigo, someting wrong?" I could not believe my ears lol. The food... I can cook better (and I'm pretty pathetic) I ordered sukiyaki and my bf ordered bulgogi. Sukiyaki was just veggies (carrots and lettuce) on top of rice. almost no meat. Bulgogi was not well seasoned. The food was bland and nasty. Was NOT worth the 15 bucks. Would not go back again.

A: negative

Q: The Starbucks is certainly convenient if you're staying at the New York, New York Hotel & Casino, but the lines are often really long... and they don't have a scanner to pay by iPhone. This is just a counter-service only facility, but there is plenty of seating locating in the Hotel Lobby & Casino, just be warned it often smells smoky in there (I wish they would ban smoking in Casinos--- just saying). The staff was nice enough, so at least they have that going for them.

A: negative

Q: When I first walked into this store it was small but it had some interesting things around here and there, however slightly over priced. I found a craftsman electric blower which was listed for $50.00. It seem a bit high considering it was only a 12amp. I looked up the model number but it wasn't available anymore. I found a more up-to-date model online at Sears for $47.50 (exact same blower *newer generation). I figured I'd show the manager what it's listed for brand new and see if it was just missed priced. The store associate returned saying that they just looked it up and saw it was listed for $80 plus on the Sears website. I told them how could that be considering I had it on my phone clearly showing it listed for $47.50. I was then told they looked up the actual model number and this particular one was much more, but the manager would take off 5 bucks (remember that model number doesn't exists anymore) . I asked if I can speak with the manager and if they could show me what they found it on the Sears website (not sure it's a he or she because the manager wouldn't even come out of the back office) and was told that's all they can do. When I asked for the managers name, I was told be the same associate that she isn't able to give out that information. Keep in mind that this store is called "Catholic Charities" and this is how they represent? This isn't a "thrift store". The bottom line is this store is a joke, not for what they have on their shelves, but because they are waaaaay over priced and the customer services is beyond ridiculous.

A:
negative