Problem: What would be an example of an negative review?

Answer: The place is cool but way over priced 20% over average retail, you are way better off just going to REI or Bass Pro Shop. You can get the same or way better gear for a fraction of the cost.

Problem: What would be an example of an positive review?

Answer: Main Course I tasted Mom's Lasgna, Spaghetti with Meatball and they were really good. There is always the one on one free dish with classic menu. Loved their ambiance. We (five people ) were little cramped there. Some tables are too close to each other. The service was really good and friendly. Although, I was hoping for better garlic bread, I have tasted the best one at Olive Garden. Rest was all good. Deserts: Deserts were also awesome. I already had researched yelp for deserts and they did not disappoint me. Tiramisu was ok; Pound cake with caramelized banana was really great.

Problem: What would be an example of an negative review?

Answer:
I am completely appalled by someone's customer service that works here. Her name is Michelle. She didn't help me but I observed her from the next aisle over. She was completely rude to the customer who needed assistance faxing over papers. She had the worst tone and the worst attitude. His fax didn't go through all the way and he asked her how many pages went through. She answered with a very condescending voice and pointed to the paper "there.. Can you see? 4 pages!" But she was almost screaming that I couldn't help but feel bad for the man she was helping. In the end he just wanted a refund... But she kept telling him that she couldn't give him a full refund because 4 pages went through. As she was trying to void the transaction on the register, she was having a fit and rolling her eyes. I am so disgusted by this behavior that I had to write a review!!!!