Today we tried to change our subscription - which we'd paid for under some sort of special package - so that we reduced to Wednesday/Sunday delivery. This is partly due to the passing of my father under whose name the subscription is listed. Thomas, the customer service rep, was incredibly blase and rude. Not only did he patronize me and fail to try to work with me on the phone, but he refused to put me on the phone to his supervisor stating that there was nobody to direct my call to (after having said that he had just spoken to his supervisor). AT that point, I asked him if we could find out how long the subscription went. He hemmed, hawed and generally didn't want to answer the question. I clearly stated, "We would like to discontinue our subscription after it runs out. Can you please tell me when the delivery will end?" He finally told us the date - May 2013. Thank god. Awful customer service. DONE. Folks, get your news online or from another source; they are not worth your money. Good luck Thomas, maybe you'll find your calling in something that doesn't require being polite and professional on the phone (and enunciating; it sounded like you were drunk and laughing at me the entire time I tried to make my simple requests.)
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negative

Tony was very honest, and reasonable! Brought him in to put in a celing fan, and fix a pool light. He quoted me much less than the other guys did, and came to do the work within one business day. Very professional. I would recommend All Valley to anyone!
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positive

Stayed here again the 4th of July weekend (again, couldn't beat the price!). Got into out room, unpacked and went to use the bathroom - to find - SURPRISE! It was clearly NOT cleaned. Pee, and curly black hairs All. Over. The. Toilet. It was truly disgusting. Went down to complain, and housecleaning was already gone - so we got a free upgrade(cool! almost makes up for the scarring of my eyes, lol). Moved into the other tower, and our new room was bigger. Still extremely dated, stains all over the floor - but alas, a clean bathroom. We will never stay here again - although the upgrade was appreciated. 2 for 2 this place being dirty, and 2 for 2 me being bummed out. Next time I will fork out more money and stay somewhere that I don't have to wear shoes around the room and in the shower!
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negative

Wish i could give no stars. Management is unprofessional, unsanitary, and rude. Order a sandwich took a bite, order was wrong took food back spoke to manager Ana. Most disgusting health code violation. She took my sandwich which i had already bitten. Told staff open my sandwich put correct ingredients in, gave back bitten sandwich and began preparing other orders without switching gloves. Huge health code violation. DISGUSTING. Who knows how many orders she tainted with such disgusting habits. Poor Management all around.
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negative