Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
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Question: After four months of 24x7 use, I'm quite happy with this router. Setup was simple. I did find that it runs quite a bit cooler if you use the included stand so that it doesn't sit flat on the desk. Also, I have a VPN application that sometimes requires me to re-start the router after closing the VPN connection; I'm not sure if that's something with the router or something the application isn't handling right, but it happens less than half the time. For normal Internet access with around 20 devices all connected, it's terrific. I'd buy it again.

Answer: Positive Review

Question: This item certainly did not meet my expectations. It only worked once and held a limited charge. thereafter it would not charge at all. I need someone to get in touch with me immediately so I can get a replacement. Thank you. J. A. Young

Answer: Negative Review

Question: As many reviews of this product note, once it's working it's a great value and works well. And I assume for most buyers the powerline adapter truly is plug-and-play.<br /><br />Which is a good thing. Because if anything goes wrong, you're totally on your own. The product comes with nothing in the way of useful documentation, either on paper or on the mini-CD. There is a configuration tool you can load on a PC, but no instructions of any kind on how to use it.<br /><br />I tried installing three adapters--one for the router and two for outlets. The outlet connected to the PC came up with a lot of changes of settings on the configuration tool. The outlet connected to a PS/3 was never recognized, though all the lights were on. (The PS/3 had previously worked with a Cisco powerline adapter.)<br /><br />The company's website offers multiple ways of contacting technical support. None of them work. For U.S. buyers, there is a toll-free number that is supposed to be \"24/7\". In fact, no one ever answers, no matter when you call. Sometimes you get a message that the tech support staff are all busy and please call back later. Sometimes you are asked to leave a message, but no one ever calls back.<br /><br />I also tried emailing the company. After two days I received a reply that asked me to repeat information from the email I sent. I wrote back, then nothing.<br /><br />After several days of trying to get some kind of technical support, I gave up. I could never get the adapter connected to the PS/3 to be recognized, and I tried every possible setting, resetting, switching the adapters, you name it. It worked fine for the PC, eventually.<br /><br />Bottom line: great if it works out of the box. Otherwise, don't bother.

Answer:
Negative Review