I used to love this hotel, so much so that I tried to book a block of rooms for 15 employees during the holiday. The guy I worked with in group sales is incredibly rude. He didn't like my response to his quote so he ignored the 3 emails and 2 calls that followed. Unless he got hit by a bus there is absolutely no excuse for this level of horrible customer service! I will never stay here for business or pleasure. Tons of options in Vegas, spend your money where they actually care about your business.

negative

Went here again recently and noticed that they had spruced up the place. It's always been a hole in the wall, and that's its charm to me. The new decor just makes it a little more comfortable. I've always enjoyed the food, usually getting the Jordan w/ fries and rings, and always go away with my occasional hot dog craving satisfied. This last time seemed to be better than ever.

positive

Fraud... I bought a Groupon voucher for $20 special deal but sometimes getting a deal its not really a deal.. Here's my store with Service 1st Energy Solution: They sent this guy Brandon to check the AC unit.. He does his thing diagnosing the unit outside and tells me the compressor needs to be replaced but recommends that would be better to just buy the whole new unit because it comes with 10 years warranty and I dont to have to worry for another 10 years. A 3 ton unit! Price quoted for the compressor $2600, price for a brand new unit $5500.. Price seemed too high so I called someone else to see if I can get a more reasonable deal. The second company comes and said the compressor is in immaculate condition!!! All I needed was a motor for the fan $100 and labor another $100. With $200 the AC is working perfectly.

negative

After seeing so many good reviews and looking over the menu, I thought this restaurant had promise. As soon as we walked in we were put off by the smell of dirty dishes and the dirty floors. The first girl to greet us was extremely unappetizing with stains all over her shirt. We looked over the "freshly" made salads and asked if we could sample a few. We sampled the couscous, kale salad, and the bean corn salad. The couscous was fine but the kale salad was unappetizing. All the elements were soggy, nuts had no crunch, and tasted like it could have been made in a dirty bowl. If it would not have been so late we would have gone else where for lunch. My girlfriend and I decided to share the breakfast wrap. The taste was not bad, but the quality of the bacon was poor. Will not be back because I make a much better wrap at home and I know the quality of ingredients being used.
negative