Problem: We saw a Groupon ($24 for two during lunch) so we decided to try it. What a waste of money, but I guess you get what you pay for. We LOVE Brazilian steakhouse and eat it pretty regularly (Fogo in Beverly Hills, Samba in Redondo Beach, Greenfield in Long Beach/Covina, Texas de Brazil in Dallas and Las Vegas) so we know what good Brazilian steakhouse is. Cons: We waited for a long time for meat. There were few meat choices (beef, chicken, pork .... no lamb). The meat was not of a good quality (was coarse or rubbery). The meat was not flavored well. The salad bar did not have many options. The salad bar ran out of bananas midway through lunch service. The pineapple was not carmelized. Pros: Our server was AMAZING (moved tables to make our large group fit, asked if we needed a high chair, was patient with the kids). When requested, the guachos brought meat cooked as requested. All servers were helpful and no one said, "You're not my table". Guachos would walk by us without offering meat and when they did offer it, they sometimes didn't say what kind of meat it was or wait to be invited to plate it. Some in our party did eat pork and some didn't. If you don't eat pork you will have few options. Even with a Groupon we didn't leave satisfied. I would not return.
How would this review be described?
++++++++++
A: negative

Problem: I see that I am not alone in receiving horrible customer service from WM. I called to cancel my service and was told that I would receive a pro-rated refund for the 3 months of service I had to pre-pay per their billing requirements. I used only 9 days of a 3 month billing cycle. I was told it would take up to 6 weeks to receive my refund via snail mail. Here I am 6 weeks later, no refund, so I call to follow-up. The new person I talk to tells me that as of sept 1, no refunds are given for partial service cancellation...complete opposite of what I was told when I called to cancel. (I cancelled on sept 4th....convenient timing for a change in policy). Customer rep I am talking to of course cannot do anything to help, she attempts to find a manager to help, but nobody is around at 2pm in the middle of a workday. I now have to wait 72 hours for somebody to call me back and hope that I am able to answer the phone when they do. Terrible, terrible customer service, not to mention their outrageous prices and overage charges relative to Republic Services. Save yourself the frustration and use Republic if you have the option.
How would this review be described?
++++++++++
A: negative

Problem: Great food and great service. Will tell others to try them.
How would this review be described?
++++++++++
A: positive

Problem: great service and atmosphere but the food was overpriced and not that great. i ordered blackened salmon and it definitely was not blackened. i'd come back for a drink but not the food.
How would this review be described?
++++++++++
A:
negative