Americans get really annoyed when people drive badly, smoke in no-smoking zones, or don't pick up after their dogs, but the rude behavior that annoyed them most is workplace discrimination, according to a survey. The survey found workplace discrimination featured highly on the "Terrible Ten" list of rude behaviors. In the survey,615 people from two companies in Baltimore and the University of Baltimore were asked to rank 30 examples of rude behavior ranging from text messaging when talking to someone, taking other people's food from the office fridge, to snubbing people. Dr Forni, who conducted the survey, said he was surprised discrimination topped the list above other more usual bad habits in the workplace such as colleagues brushing their teeth in the water fountain. "When a worker felt they weren't chosen for a project because they did not speak English as well as others, or felt they weren't promoted because of their national origin, age or sexual preference, they were really upset," he said. "The American workplace is the most diverse in the world and the American worker is very sensitive to any kind of treatment that seems to be unfair." Aggressive--behavior typical of rush hours--came second in the list with taking credit for someone else's work rounding out the top three, followed by treating service providers as inferiors. Forni said it seemed from this survey that people were starting to focus more on the big issues. He said people were far more forgiving when family or friends behaved in a way seen as rude than work colleagues. "With the long hours that are so common today in the workplace, the real determinant of our ability to have a good or bad day is linked to the people we work with," he said. How does Dr Forni seem to feel about the results of the survey? A) Unexpected. B) Doubtful. C) Worried. D) Hopeful.
A
(Question)
I was a medical student. To gather data for my paper, I started visiting patients at Dr Sardjito Hospital, where I would review the medical records of patients and then interview them. One evening, I was in a ward , desperately "hunting" for the final three patients I needed to complete my study. Holding a patient questionnaire, I walked towards a room. A patient called Ms A was lying in bed, clearly still weak. There were no relatives or friends with her. Even the bed beside her was empty. I sat down on a chair next to her bed, and in a low voice I introduced myself and asked if I could gather some additional information from her. She agreed. After I finished, I prepared to leave. Before I could stand up, Ms A said, "I haven't seen you here before, doctor. Are you new?" "Not really, Madam. It's just that I don't come here every day," I replied. Ms A started talking about herself. She shared her difficulties and sufferings, talked about her husband, who was killed in a car accident, and that she struggled to earn money. All I did was nod my head as a way of showing my sympathy. Without realizing it, I had begun holding Ms A's hand. Finally, Ms A stopped talking. "I'm very sorry for keeping you here to listen to my problem, but I feel relieved now. I had no one to pour out my problems to." Tears fell from the corner of her eyes. Finally, I knew what to say. "It's OK, Madam. It's part of my duty." I stood up and waved goodbye. A few days later, when I returned to the ward, I discovered Ms A had left the hospital as her condition had improved. Ms A taught me the most important lessons a doctor can learn. Sometimes patients do not need expensive medicine. They just need someone with the patience and willingness to lend an ear and spare a little of their time. Ms A tended to think that _ . A) the author was kind and patient enough to share her sufferings B) other doctors treated her in a cold way C) she shouldn't talk about her difficulties to doctors D) doctors ought to learn how to cure her psychological problems
(Answer)
A
The sound of the rain hitting the windows wakes me up and it sounds just exactly as it did 15 years ago, which reminded me of my girlhood. It was my second day of school and it was raining heavily. I could not resist the habit I had at home, so I fell asleep right at my desk. I woke up to find myself not in the classroom but carried on Dad's back. We were halfway home. It was the last time I felt close to him. After that, he never carried me or hugged me as other fathers did to their children. I was not bothered much by this thought. I was proud of it, for I felt independent and "grown up." However, there were times when I felt depressed by not having sought comfort from him. One day, I was writing Chinese characters as homework. I hated doing this more than anything. Dad came and stood behind me for a moment, watching me scratching the paper. Then he said, "This kind of writing needs patience. Your writing is not strong enough. Press harder." I follow his advice for the next two words, but as I could see little improvement, I followed my own method----the fast way. His advice did not improve my writing but our relationship. As I grew older, I found out that he had finished his schooling in Grade 6, which was the highest grade in the town then, so he was considered to be a scholar. People used to ask him to write something to put on the walls, but he never felt very useful. He often said to me, "As you can see, this family is going to count on you. We are useless to improve you anything for your future.You have to get an education to change the life for yourself." As a result of his expectation, I have made it through high school and through college. How did the author first react to father's suggestion? A) She found it hard to accept. B) She was confused about it. C) She accepted it. D) She doubted it.
C