What is the sentiment of the following review?
Salesman, installation team and lock tech, excellent. Extremely poor management and organization. Attended a home show here in Las Vegas. Met two windows and doors people and invited them to our home for a plan and estimate. Mike from Hy-bar Windows and Doors gave us the option we wanted in a three-paneled french doors. We selected the hardware (2 nickel handles and plates) and were told it would be 6-8 weeks for installation. We paid the fifty percent deposit. After 9 weeks I called to talk to Mike, but told he left the company. (In hindsight, I don't blame him!) I asked about the order, and the owner Russ didn't know anything about it. He said maybe the order was dropped. I said, "Our deposit was "dropped" right into your bank account!" I advised the owner that we were having Sunburst Shutters put 4 1/2 inch shutters on the doors and would need to have door handle extensions to accommodate the shutters, delivered at the same time as the doors. Russ Barlow called when he located the order, and I was hoping we wouldn't have to wait another long stretch. He advised he would push it through. Almost 3 months to the day the order was placed, did the doors arrive - minus one extension! LIVID! Subsequently could not lock doors from the inside and could, only if the key was left-in on the outside??? Locksmith came late, worked an hour into the time the salesman for Sunburst came. Sunburst left and went on another call and returned later for the measurements. The locksmith happened to have the same extension on his truck and installed it. COOL! He attempted to collect for the extensions. I said I was not paying and to take it up with the owner or have the owner call me. I never heard anything more. 4 months later someone from the office called to say the extensions were in. WHAT??? You mean to say they expected us to wait for this small piece for 4 months and that was cool with them? Shoddy business at best, but the young man calling had no idea what transpired months before! Sad though, because Hybar had the windows I wanted. In the end, we went with another company to replace 21 windows. Though we love the french doors, we will not, could not, ever recommend Hy-bar Windows and Doors to our worst enemies, if we had any!
Choose your answer from:
i. negative.
ii. positive.
i.