Definition: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Input: Not a good start when the front desk isn't willing to tell their customers that they have a problem with your room! We reserved a King Suite, and the hotel put us in a Queen Suite without telling us up front. Only after we confronted the Manager did they come clean about the switch, he offered us a free breakfast, but would not up-grade our room. The whole problem could have been avoided if they would have told us the truth and let us decide if we still were willing to stay at the Omni. We will not be retuning to this Hotel again.

Output:
negative