Choose your answer: is the following review positive or negative?

I bought a Riccar vacuum here a few years ago on the recommendation of the owner, and have been pleased ever since. It was pricey, but I liked that it's made in the U.S.A. It does a fantastic job on pet hair, as promised, and has held up despite abuse. Two cleaning services injured the poor thing, and both times, I was ecstatic with the product knowledge, level of service and reasonable prices for repair. Today, I took it in because the telescoping arm was not properly telescoping (yet another user error) and it was fixed on the spot at no charge. I offered to buy the repairman an ice cream cone at Baskin Robbins next door or go get him something to eat at Trader Joe's, but he said he'd just had lunch and didn't need anything. Everyone I have ever encountered here is super nice, conscientious and smart about the products, and I highly recommend this place to everyone. If you need a new vacuum, I suggest you consider buying a good quality model here, where you can get excellent service and keep it for the long haul instead of replacing it every couple of years, as I used to do.

pick from the following. (i) negative; (ii) positive;
(ii)