You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.

[Q]: We order from Rinaldi's on a regular basis, about 2 to 3 times a week at our office. The only thing that really keeps us ordering is their food is pretty good. However they always mess up the order, a girl at our office is highly algeric to cheese (something we tell them EVERYTIME) and she asks for Italian dressing they always give her blue cheese. They are always leaving something off the order, or putting something in that we requested it not to be in the food, and they take so long to deliver, typically an hour, and we are about 5 minutes up the road.

The most recent occasion that has finally made us draw the line with their terrible customer service was when we ordered lunch on Eat24, requested payment by cash and they charged the credit card on file. We told the delivery guy it was a mistake and it was supposed to be cash, so they said they would reverse the charge and we paid the driver cash. Well a week later and the charge is still on our account and when I spoke to the owner he was very rude and hostile with me when I was rightly frustrated that they were paid cash and didn't care to reverse the charge. He said he had to wait an hour to talk to his delivery guy, which I don't understand why over a week later this is just only now happening. I told him that I didn't appreciate the way they were treating us as customers who order from them at least 2 to 3 times a week. He didn't care at all. WORST CUSTOMER SERVICE.
[A]: 1 star

[Q]: It only gets two stars because of the location... This is right down the street from where I live... However the fruit is always 1 day away from rotting, the set up is lousy, & they're understaffed.
[A]: 2 stars

[Q]: Seriously the only reason it is getting two stars tonight is because they have snakebites.

Now I will be the first to say that I frequent Old Chicago quite often, but tonight was down right depressing. The bar area was about 29 degrees warmer than an oven baking cookies, and myself and date were downright sweating at the table.

Ordered two beers, one (mine) perfect, the other was super flat; our waitress was super sweet and took care of it right away, but only after letting us know that the second choice was out.

I will for sure be back to give it one more shot, but it was truly a HUGE disappointment tonight; especially when we were there to enjoy a cool night in with a draft.
[A]:
2 stars