How might one describe the sentiment of this review?
My review comes not from personal golfing experience, but having had the worst possible customer service experience, maybe ever, with a "business". I came across an ad online for the Black Mountain Golf and Country Club- they were seeking new bartenders, and bar staff for their Golf facility. Upon noticing the ad, I drove to the facility itself to check it out (I live less than a mile away). The golf course, while on the smaller side, appeared to be decently maintained and located conveniently to the Henderson community. I am not a golfer, and I don't know many people who are, but I would assume when one is looking for a golf course or country club, they look for key features such as a nicely maintained landscape, decently sized clubhouse, and friendly staff. One out of three, ain't bad, 'eh? The clubhouse for this facility was nothing terribly impressive. The course itself seemed a tad on the "hard" side- meaning, for a golf course, I would imagine a softer green would be preferred. However, the prices were reasonable for golf, particularly in Las Vegas, so that could be a bonus. After my investigation, I called to speak to the director of Food and Beverage, and was directed to her extension by a young man who answered the phone, and referred to this director by the wrong first name. Curious. As a potential job candidate, one doesn't want to make a bad first impression by referring to the Manager by the wrong name! Once I got in touch with the director/Manager, she was extremely rude. I mean we're taking, beyond rude! She claimed that they hadn't placed an ad online (which they had), and that they've had the same staff "for years", and no one is hiring anybody. She kept telling me "I don't know where you got this information from...I don't do Craigslist" as if looking for a bartending job in the classified posts online was like the worst, most horrific thing that one could do! Her tone and demeanor were rude, judgmental, and extremely off-putting. I have to say, that for a golf course whose main positive feature is that they are "cheap", she had the attitude of a 5-star resort CEO, and the communication skills of a high school drop-out. Based on terrible customer service alone, I would not recommend golfing at this facility. There are a few other very nicely maintained courses in the Las Vegas area, with much friendlier staff, and affordable prices....Pick from: - negative. - positive. I think the answer is
negative