What is the sentiment of the following review?
My spouse walked in with a bright smile and their coupon for $29 new patient cleaning, X-rays, and exam and then the DDS in this practice concluded that she needed to spend $400 more --minimum -- for additional cleaning. Oops there goes the bright smile. Give us a break -- she goes for regular cleanings 2-3X a year and her teeth are fine. Watch out for these guys -- there's a pungent aroma of bait and switch here. Maybe this guy skipped the ethics class in dental school.
OPTIONS:
a). negative;
b). positive;
a).