Q: I was very disappointed in their customer service. We brought our car in with a flat tire, had glass in it. The gentlemen walked up to our car and without looking at anything said I won't fix this, you will have to get all new tires. So after the initial shock, that our less than 3 year old 65,000 mile tires have to be replaced, I asked ok, how much. He proceeded to take his time looking around the shop to see what they had 4 in. Which we felt he was secretly hoping the tire would go completely flat so we would be stuck. He comes back with a $1400 bill! Umm, no thank you! I am not hard to please, some basic communication as to the how and why I gave to replace all my tires and why I have no other options than $1400 did not sit well. We ended up taking it to another company and the service was great.

A: negative

Q: The food gets 5 stars -- the server recommended the Shepherd's Pie and it was tasty. I had to take half of it home because it was such a large serving.My fiancee had the Pesto Chicken Wrap and it was good as well. The atmosphere also gets 5 stars-- a really neat looking interior that I imagine will be really cozy when it gets cooler outside. The only reason I'm giving it a 4-star review is that 5 or 6 of the on-duty employees decided to congregate around a nearby table when an off-duty employee came in for a visit. I understand that business was winding down - but we sat with dirty dishes in front of us for 15 minutes while they all chatted it up. I'm really not that "get off my lawn" kind of angry customer - I'm young and spent many years working in restaurants. Just know the time and place, staffers -- and try not to make nearby customers feel uncomfortable.

A: positive

Q: Steak and eggggggs on point.

A: positive

Q: I have such a love hate relationship with this place. The food is great as the Surfer Roll is my favorite dish! The problem is......the service here always seems to suck. I cannot believe that the Owners have not figured this out. They really need to put their servers through a "How to be a server" course. Expect them to forget to refill your drink as well as other things that you had asked for.

A:
negative