You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
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Question: The first time we came here I just had a bean tostada and a taco, and regretted my choice. It was pretty standard Mexican fare, and maybe even a little below average as their shredded cheddar cheese has a really odd texture, like maybe it has been frozen and thawed a couple of times or something. On the advice of a friend, we tried it again and this time got the Burrito el Pastore, the supreme nachos, and a Mexican pizza. The el Pastore and Nachos were underwhelming, but the Mexican Pizza was really good. I'd go back for that, but won't waste time with everything else next time.

Answer: 3 stars

Question: Lots happening in downtown Charlotte St. Patrick's weekend, and this place was packed. The hostess told us we could not sit outside but we could sit by the window "which is the same thing" - huh?

Great beer selection and a very good Greek salad. The wild mushroom and arugula pizza was "missing" something. The crust was chewy and not tough but the toppings were bland and I didn't see a wild mushroom anywhere on the plate (just white button). The server charged us for the wrong check. 24 hours later both charges are still on my Amex. Just an average lunch stop.

Answer: 3 stars

Question: Meatballs are otherworldly but otherwise not a great experience. My wife made a reservation here to try their meatballs, and they did not disappoint. Fantastic combination of beef, pork, and veal that give a buttery texture and fantastic flavor.

The downside is that we ordered too much food. The pasta dishes are entree sized, which would be good to explain, as traditional Italian restaurants with multiple courses typically downsize the portions so you can enjoy all courses. Our pastas (Shells with Ricotta and Spaghetti Bolognese) were very, very good, but simply too much food.

We compounded our error by ordering a single entree to share (Osso buco), and this was good. Just good, not great.

It this was the whole story, then my summary would be high quality food but overpriced and portions were too large. Unfortunately, we then had an incident with a server dropping a plate with marinara sauce near our table, and the associated shrapnel hitting my wife and myself. Initially, it did not seem that bad, and the first response was for an employee to come with a stain stick and club soda. The first response was quick and helpful, and the employee who dropped the plate came to apologize (mistakes happen, don't sweat it), but eventually it was clear that the sauce had really hit my wife's blouse and pants pretty badly, and by this time, the waiter had brought our check with no adjustment but a comp dessert (which we were too full to eat). The lady with the stain stick then just left us an almost empty one because "she was too busy".

Eventually (with no complaint or prompting by us) the manager did in fact make things right comping the meal, which we appreciated, but this or something similar should have been done as soon as it was clear that the problem was as bad as it was. Bringing us a $200 check and running my AMEX was unnecessary, even when the bill was credited eventually. The manager did offer to take care of dry cleaning but we were leaving the following day so that would not work. She did give us her card and invited us back, which was appreciated.

Bottom line, it's expensive, but the meatballs are among the best I have ever experienced and the food is very good - just don't order too much. Our waiter (Jimmy) was outstanding and I think he was a little embarased that management did not move more quickly, but like us he was satisfied that they made it right (and we did tip Jimmy anyway). What I really hope is that they did not fire the server who dropped the plate. Mistakes happen - they just look worse with red sauce.

Answer:
2 stars