Problem: The longer we stayed the more they lost our rating! We were there 3 nights. It is a conveniant location, across fromt he Hard Rock. But past that....that was about it. First our thermostat was broken. They came to replace it and it was still broken; we were either frozen or sweating. There was mold around the tub, open holes around the sprinklers in teh ceiling and calking missing around the tub. There overflow drain on the tub was crooked and there was alarge gap looking in to the pipe. We had friends stay here and relatives too. Three people were staying in one room and needed to use the fold out couch. It had no sheets or blankets. There were none in the closet. We started calling at 10:30pm - EVERY 1/2 hour. They said they were bringing some and never showed up. At 12:30am we demended to talk to the manager and he confessed that they had no sheets, blankets or towels left!!! Someone finally showed up with a pillow and blanket around 1am. When they asked to be compensated they were rudely told that they booked on Hotels.com and got a reduced rate, so there was no way they were going to get a discount for the hell they were put through. The hot tub in the upgraded suite is a small Barrel tub on the landing 1/2 way up the stairs to the loft. It's a joke!
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A: negative

Problem: We had can't do moving about 4 years ago. Mike, the pres came out and did a great bid. Unfortunately unless he shows up his movers complain about how they are hourly workers. (Here's a tip if you want a tip don't complain.). We asked for our two bedroom apartment to be moved to a three story townhome. Which we CLEARLY explained when got the bid. Regardless the movers complained and moaned the whole time telling us, as customers, we were under bid by their boss. We expressly told Mike that we had no intention of packing everything as we were willing to pay but required everything to be moved out of the apartment and unpacked by the movers. I had to contact the owner and make an uncomfortable situation as his movers took until 2 to pack us. Which is unacceptable, being a military wife and moving every three years I used to have a team of 3 move my home goods in under 4 hours. Needless to say the movers were mad I had to call their superior and then in order for us to move into the townhome within a day my husband and I had to help. By the time we got our belongings in the home we were late evening. Granted both my husband and I were helping the whole time. They never unpacked us and to boot they broke a leg off an armoire. I will say though mike came back after I spent days on unpacking to pay for the broken furtinure. He paid out a cash payment for the broken item which was acceptable at the time. But I would never refer or use this company in the future as they were FAR off their mark and had movers that constantly complained about their pay. Hence can't do moving!
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A: negative

Problem: Terrible parking/access due to an un-phased parking upgrade. Slow to nonexistent parking shuttles. The absolute worst baggage handling times. They do a decent job but come on, you can do better.
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A: negative

Problem: This is the worst Harris Teeter I have EVER been to. Their seafood is total B.S. at best, their produce selection is limited, just plain old MEH all around. Their meat department has given me guff as far as service goes, but the rest of the store seems to be pretty friendly. I truly appreciate the heightened level of customer service that HT attempts to provide, particularly through their front end/customer service staff, but I've seen better at other locations... and much worse.
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A:
negative