Q: Given a travel related situation, and given a specific question about the situation, summarize the question into a title
I had frequent flyer miles for Jet Airways and using those miles I booked an award flight with Lufthansa, which is a partner airline with Jet.

But I am not able to manage my flight on Lufthansa's website: when I provide my last name and PNR number, it cannot locate my flight.

I am wondering if there are any restriction on managing award flights.

A:
Not able to manage award flight via Manage bookings