I understand mistakes happen. But 4 calls to finally cancel my service as I was moving out of state is not okay; then still getting a bill a month later... I had 3 customer service reps that did not understand the concept of prorating a bill. I am so glad I don't have to deal with this company any more. Also side note - I had the 25mbps internet plan (not locked in a contract). Price was raised 3 times from $39/mo to $55/mo to $63/mo in 2 years. Service degraded and then finally my last month I was told I exceeded a data cap for my service (200gb I think). I streamed all my content but still...where was that in the fine print 2 years ago? Also I had a service outage probably once every 3 months, and no they do not "prorate" a day of service like other companies I have had in the past. Don't even try and call them about it. It is a waste of your time. If you have any other option besides this company, like centurylink or dish, do it (even if it is a few bucks more a month). It is time to show cable carriers they are not a monopoly and you have to treat your customer right.
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