Problem: What would be an example of an positive review?

Answer: As locals, we frequent Triple George often, at least 2 or 3 times per month. We also recommend it to visitors and friends as a great place to eat, drink, and just generally have a great time. Things we like about Triple George: - Food is good and moderately priced - Drinks are generous - It's easy to get to and convenient to downtown casinos and activities - TODD THE BARTENDER IS AN OUTSTANDING BARTENDER - Very friendly - Multitasks like crazy - Is always attentive - Isn't afraid to tell you if he doesn't think something on the menu is up to par Michael & Patsy - local restaurant enthusiasts

Problem: What would be an example of an negative review?

Answer: I'm an MD, who has worked in several medical offices in the past, and with respect to both sides of the doctor patient relationship, I am surprised and displeased by the lack of organization and apathy toward patient's schedules. I have a clean dental history, and am just looking for a professional dental office simply for my family's cleanings, but this place does not seem to achieve these fairly modest standards. Scheduling fails: Just got a call today-Tuesday that they are canceling my Friday appointment as they are unexpectedly and suddenly closed that day. (Cancellation call was 26 minutes after receiving an email confirmation to that same appointment no less). This is not the first, second, or third time they have called or emailed to change dates or times. I pressed for a reason, and was only given a vague "equipment maintenance." They tried to reschedule for a different day of the week, but my vacation week has been booked for months. It seems getting to an appointment with them always has always had an unacceptable level of drama and flexibility on the patient's end involved, as each appointment involves several phone calls to change when they can see you, if not Kokopelli closing their office at the last minute and canceling the visit outright. Billing fail: The one time we successfully went to them, we gave them our insurance card upon arrival, and before going back said "make sure our insurance covers this, or else we'll make other arrangements," and ... SURPRISE, get a bill for hundreds a month later stating our insurance didn't cover our appointment. Although the office organization seems to be lacking, the staff up front is very friendly, and ancillary dental assistants are very friendly as well. The office seems clean and I personally found the care adequate, thus the slightly greater than minimal score. My pregnant wife tells me they gave her a local anesthetic she's not supposed to receive, after she specifically instructed them not to give her this and a few other specific meds (she gave them a pamphlet of what to avoid). On my visit Dr. Block seemed just ok, that might be due to a slight personality clash more than anything. Not a fan of writing these negative reviews, and have no major issue with a business dropping the ball once or twice, but have to push back and put my opinion here when there is such little respect for one's time. We gave this place many chances, we live right down the street and would love to support a local business and take our kids to such a convenient place for years to come, but this place is too high maintenance and unpredictable. We'll drive a little further for a simple teeth cleaning without the drama. Now excuse me while I floss the associated stress out of my system, & swish and spit this experience from my memory.

Problem: What would be an example of an negative review?

Answer:
Well it was my husbands birthday and to treat him to a nice dinner we decided on the newly opened Gordon Ramsay's Pub and Grill. I had made reservations for 8pm, but we arrived around 7:30pm. There was a bit of a back up at the hostess booth. They were having trouble deciding who to seat first and there wasn't really in order to it. A little bit chaotic if you ask me, especially for a Gordon Ramsay restaurant. The restaurant is definitely British themed, no doubt about that. There were a few TV's playing the various games, but other than the medium size bar and the wall of empty kegs, nothing screamed pub. Once we were seated, they gave us the Ipad which had the drinks menu on it. I was fine with water, but my husband ordered a 20 oz Innis and Gunn. His drink was brought over fairly quickly and we decided to order the appetizer, while we decided on our main course. We ordered the pork belly entree to share as a starter. After deciding what we wanted to eat, we placed our menu's down on the table. Our server came by and took them away without asking or getting our order! I had to flag her down to ask her to bring them back so we could order our food. A few moments after we ordered our entrees, our pork belly arrived. I had noticed that every other table around us had received bread, so I asked if we could get some bread. She said she had put out order for the bread in. We were almost finished with the pork belly roll, with pea puree which was very tasty, when our bread arrived. Around this time the server came over to refill our water glasses, she touched the spout of the water pitcher (which looks like a clear wine bottle) to the rim of my cup. Lucky, she had not refilled my husbands water, so I switched and drank out of his. When she came over to refill 'his' glass, she again touched the rim. I was able to waive down a bus boy and get a straw. Our dinner arrived and I decided to focus on that. I had ordered the lamb, while my husband had ordered the mixed grill, which included, filet, pork belly and shrimp. I had ordered my lamb medium and I felt and that it was on the well side, and I also thought that it tasted burnt. It was charred after all, but my husband tasted it and said it tasted fine. My taste buds are extremely sensitiveness at the moment, so I decided to let it go. My husband was happy with his dish, but the side dishes that we ordered to share got mixed reviews. We ordered the carrots, two ways (roasted and pureed) and the mashed potatoes. Neither side dish was served with a spoon. Keep in mind these are family style dished. Luckily, we didn't mind sharing. So we had to use our forks to get the carrot puree and the mashed potatoes out of the dishes. I was by no means happy about this and than the server came over to refill my water for the third time she not only touched the rims of the glasses but also the straws. In addition every time the server came over to our table she bent down so her face was at my level. I did not like this, especially when she was at the table next to us. When she bent over to them, her butt was in our faces. Not very lady like and not very professional at all. I was pretty much fed up with her service at this point. I walked to the front and asked to speak with the manager. I ended up waiting at the front for at least 5 minutes while being repeatedly told that the manager was on her way. When she finally arrived, I informed her what was going on in regards to our water glasses, and said I didn't appreciate that at all. I also questioned the method of serving side dished without spoons and she said that side dishes were not served with spoons. She said that she would follow me back to the table and observe. I thought the least she would do is have someone bring us new water glasses. After a few minutes of waiting and never receiving new glasses, the server came over to ask what we wanted for dessert. We turned down dessert and asked for the check. The check in case you were wondering was not discounted in any way and was close to $200. I have now been to "Steak" four time, and always rave about it to my friends. Everyone was waiting for my review on the Pub and Grill and I will not be raving about this to anyone. I was so disappointed. Yes, I understand it is a Pub and Grill, it is not Steak, but I think that a little professional can go a long way- especially considering the prices at just a 'pub!' Little things like touching my water glass and then the glasses next tables and back again, doesn't make me very happy. Also serving side dishes that need spoons, without spoons??? This restaurant has a long way to go. Not Impressed