Problem: What would be an example of an positive review?

Answer: Ok so the room itself is not the Bellagio. Every level of the staff was great The driver to/from the airport was great. Once there the staff was friendly and fast to check us in at 1 am from returning from Germany. Breakfast was great. The best was That Fabulously Comfy Bed! Customer service is everything and this place gets that!!!!

Problem: What would be an example of an positive review?

Answer: Had a breakfast sandwich here. Pretty good, and a lot of food considering it's one of the cheaper items. The reason I'm writing this review, though, is I got an eclair at the bakery and it's the ideal eclair. It is the third or fourth eclair I've had in three days in Vegas and it's the only eclair that was 1) really good and 2) worth the money. The other eclairs I had were just about as much money ($3.95) but this one was four times bigger, filled with a ton of custard AND whipped cream, was covered in just the right amount of good quality chocolate, and was filling without being too rich. It wasn't dry like the other eclairs either. I will probably get another one later.

Problem: What would be an example of an negative review?

Answer:
$19 for an over-cooked and virtually tasteless burger. The menu describes it as some type of exotic beef. I've had far better for $7.00 at Alphys in Arroyo Grande. Might have been better if the waitress - Monique - had actually cared. When I pointed it out, she huffed and said, "what would you like me to do, take it back?" Can't remember the last time I left a ZERO tip. Poor food is not the fault of the server. In this case the food was only exceeded in its poor quality by the server's attitude. And to continue the rant - it takes a ton of attitude for a restaurant to think its food is so tasty that they don't need to put salt & pepper shakers on the table. The chef at Cowboy Ciao must think his poop doesn't smell - but he's wrong. I travel for business 10-15 days a month - eat in airports nearly every day I'm on the road. Cowboy Ciao is right up at the top of my worst experience list.