I'm taking a test and have to guess the right answer to the question after the article. Article: The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver asked for more money. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English. No matter how unfair the situation is, it's best to express your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples: "I'm sorry to bother you..." Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fried." "Can you help me with this?" Everyone would rather be asked to do something than told! So try expressing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons." "I'm afraid there may be a misunderstanding." This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room." "I understand it's not your fault..." Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with that you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday." "Excuse me, but I understood that..." Using this phrase lets the person know you're well-informed and doubt they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi... Question: Why should we start a complaint with polite phrases? Options: A: Because the situation is never serious. B: Because the listener may not speak English. C: Because we should be always in good manners abroad. D: Because it can help solve the problem more easily.
D
(Question)
I'm taking a test and have to guess the right answer to the question after the article. Article: A famous American John Muir said in 1898: "The Grand Canyon... as unearthly in the color and grandeur of its architecture as if you had found it after death on some other star." Like Muir, those of us who stand along the rim are prompted to wonder about the unearthliness and the forces that created and are still changing this place. After more than 100 years of studies, many things are still mysterious. Today visitors come by the thousands -- the great and simple of the earth -- all in a spirit of wonder. Travelers come from every state of the Union, from every country in Europe and Asia. From the depths of the canyon comes welling silence. Seldom can you hear the roar of the river, for all sounds are swallowed in this gulf of space. "It makes one want to murmur." A woman once whispered to her companion. This silence is not the silence of death; rather, it is a presence. It is like a great piece of music. But music made of man works up to a climax and stops. Now, visitors to the South Rim alone may number 18,000 in a single day. Some of that number will travel by mule train down Bright Angel Trail to the canyon's floor, cross the raging river by a suspension bridge and walk to the North Rim. Though the two rims face each other across only 12 miles, it is a journey of 214 miles by car from one to the other. Nor can you visit the North Rim except in summer; some 1,200 feet higher than the South Rim, it is snow covered much of the year except in July and August. But there is no day that you may not visit the South Rim and find the sun warm on your face and the air perfumed with the incense of smoke from an Indian hearth . No wonder an American writer and journalist said, "I came here an atheist , and departed a devout believer." Question: What is it that attracts so many travelers to the Canyon? Options: A: The unearthliness and the grandeur of its architecture. B: The presence of American super stars. C: The saying made by American writers and journalists. D: The roaring of the river in the Canyon.
(Answer)
A
I'm taking a test and have to guess the right answer to the question after the article. Article: Protests at the use of animals in research have taken on a new and fearful character in Britain with the attempted murder of two British scientists by the terrorist technique of the pre - planted car - bomb. The research community will rightly be alarmed at these developments which have two aims: to draw public attention and to frighten people working in research with animals. The scientists insist that everything should be done to identify those responsible for the crimes and to put them on trial. The Defense Research Society has taken the practical step of offering a reward of PS10,000 for information leading to those responsible, but past experience is not encouraging. People are unlikely to be attracted by such offers. The professional police will similarly be challenged by the problem of finding a needle in a haystack. That is why the intellectual community in Britain and elsewhere must act more strongly in its own defense. There are several steps that can be taken, of which the chief one is to demand of all the organizations that exist with the declared aims of defending the interests of animals that they should declare clearly where they stand on violence towards people. And it will not be enough for the chairman and chairwoman of these organizations to make placatory statements on behalf of all their members. These people should also promise that it will be a test of continuing membership in their organizations that members and would-be members should declare that they will take no part in acts of violence against human beings. Question: The words "these developments" (Line 1, Para.2) most probably refer to_. Options: A: the use of animals in research B: the acts of violence against scientists C: the techniques of planting bombs in cars D: setting up of new animal protection organizations
B