ALERT! ALERT! ALERT! DO NOT RENT FROM THIS COMPANY UNLESS YOU: A). Like to be berated, belittled, and generally spoken to as if you are a liar. B) Consider standing in a long line of people (that never moves) a good way to spend an afternoon. C) Enjoy the punishment of finally getting through that line only to go out to the car lot to discover an equally long line of people who are waiting on invisible cars. D) Like the idea of getting to "prep and clean" the car you just rented....because Dollar doesn't. E) Love the smell of embedded vomit in the floor mats F) Prefer to drive around in a filthy, pre-dented vehicle. G) Love minivans---despite what you think you are renting. H) Want to feel much happier about the crappy place you currently work. I) Want to dramatically improve your opinion about your own coworkers--Dollar redefines what a shitty employee REALLY is. J) Like to play "guess what that weird noise is" coming from the fill-in-the-blank here (dash, seat, window, engine compartment, etc.). K) Love that little rush you get when you open the trunk hoping there won't be a dead body crammed in it (that was likely overlooked by the "detailers"). This is the worst rental car company and specifically the worst location in the entire United States. Read all the other reviews. We were fools for trying...(or maybe believing?) that our experience would be better. IT WAS NOT. I am an Express member (so I can avoid the 2-3 hour wait in the line), HOWEVER they seldom have cars available for express members and the paperwork has never been ready or right. Worse, they have not had an agent there to receive the car upon return. As a result, Dollar has repeatedly marked my return time much later than it actually was (thereby overcharging me for the time out), and on top of that, they never have the rate correct based on my reservation. Update: when I finally spoke to customer service they refused to credit my account, told me they couldn't "believe" me when I told them what time I returned the car, and then asked that I provide them with a copy of my airline ticket and boarding pass in order to "prove" that I returned the car at the time I stated. Of course, my flight time was after my rental car return time...and they said they could only go by my flight departure time--a ridiculous notion since you need to be at the airport two hours prior to departure time. WORST CUSTOMER SERVICE EXPERIENCE---EVER. Dollar is by far the best....at being the worst. They crush their competition at berating and belittling their customers. In fact, they could "drive" circles around their competition in terms of horrible customer service...except they don't have any cars available. Obviously they are short staffed and poorly trained. Despite repeated messages and emails from me simply requesting that someone...anyone...contact me to correct their errors.....I have never been called or contacted. I do get their daily emails reminding me to rent from them again. DO NOT RENT FROM THIS LOCATION UNLESS YOU WANT TO START YOUR TRIP WITH A TREMENDOUS WAIT/DELAY and end it with no service and an overcharged rate. Sorry Dollar. You suck so, so, sooooo bad here.
Is this review positive or negative?
OPT: 1). negative; 2). positive;
Answer:
1).