Q: Day 1. Called 6 times in 24 hours. Never got a call back to schedule an appointment. I had my windshield replaced in Alaska at glass doctors in north pole less than six months ago so I was looking to get a chip repaired since it was still under warranty. Was told that they would need to call the shop in Alaska and verify the order? Strange but OK, sure. Well, as you can see I called 6 times....Why can't they call back and schedule an appointment? Why can't their supervisor call me back? What is taking so long? This is a frustrating place to get service done? Day 2. So, it continues. Was told they don't show me calling at all the day before. I said I cot phone records that show I did. The lady on the phone was nice and I was told that the technician would be out between 4-6 but more closely to 6. Well, 7:30 pm and still no technician or phone call. This is so unprofessional it is mind blowing. Day 3. Called again and asked to speak with a supervisor. I get a supervisor who was supposed to call me back on day one. Then as he is calling the technician who failed to show yesterday to ask why he never called guess who calls me? The technician who never called yesterday! He was calling me to say he will be out between 9-10. I say fine, see you then. 10:30 am and NO ONE SHOWED or called. I call the supervisor back and ask what's up? He says he is re-routing a technician to my house but the technician needs a glass chip kit first. Once he gets that organized the technician says he will be at my house between 11-12. Well, 12:15 pm he show, fixes the crack in 5 minutes, and that was that. Can I give them a zero????

A: negative

Q: Everyone seems to have the same comment about this place... "You get what you pay for". My best friend and I went during the week and stayed here for 2 days. We upgraded and still only paid $35/night... but that's about the only good thing about the stay. To start off on a positive note, they let us check in at 10:30 when normal check-in wasn't until 4, so that was EXTREMELY helpful. The front desk and bell hop were all very nice, as well as the valet. Room service wasn't available the ONE time I had called, so we didn't call again during the visit. The runner was on lunch so he was unable to provide room service for one hour. In our minds, if you have someone go on lunch, HAVE SOMEONE ELSE COVER HIM!! The room was VERY basic. Very old, paint was chipping on the dresser and nightstand. The door to the balcony was broken. Though it was nice to have a balcony, there's an outdoor club of some sort that was outside of our window that was going until 4am every night. It was completely obnoxious to the people staying at the hotel. Our bathroom had good lighting, and the shower was clean and nice. The downside to the bathroom is that our toilet didn't have a lid. We thought that was pretty unsanitary. The elevators were DISGUSTING. Made me not want to go back up to my hotel room just because I didn't want to take the elevator! They were EXTREMELY dirty and smelt like pee. You would HOPE someone walked in there with WAY too much perfume or cologne on so that it masked the smell of a bum. All 3 days we were seeing advertisements to the restaurant they have called "Quesadilla" and so on the third day we decided to go, when we got up to the 5th floor the restaurant WAS CLOSED. It was 4pm on a Wednesday! Checkout was VERY easy, all we had to do was leave our room keys in the room, so that was nice. Overall, a very awful hotel. I think that this hotel has potential (for the price) when it's done, but plain and simple it should NOT be open yet!

A: negative

Q: I had a horrible experience when I visited. I'm writing to help you get a better one. First of all, I was told that all of their ride-along instructors were professional race car drivers, but there's no way that could have been true for the guy who went with me. He was way too overweight to be a race car driver. And this extra weight completely negated the reason for taking the F430 Scuderia.. I would have been better off with the base 430 and a different ride-along instructor. Second of all, the actual experience is nerve-wracking: While you are driving you have this guy sitting next to you yelling "LEFT LEFT LEFT, BRAKE BRAKE BRAKE, FULL THROTTLE, RIGHT RIGHT RIGHT, FULL THROTTLE, BRAKE!" and all I'm trying to do is avoid other cars and keep the car on the track for the first lap. It's very difficult to decipher what the guy is saying and integrate that with what you think you should be doing. It would be a lot better if the guy would just shut up for the first two laps and let you drive the car - no need to try to get the fastest time immediately. Furthermore the race line should be painted on the track so the instructor doesn't need to keep you on it by yelling at you. I was so confused by it all that my friends told me afterward that I only got 3 laps. I honestly hadn't been keeping track because I was too focused on following commands the whole time. I don't know why I only got 3 laps, maybe the tutor felt I was dangerous (I have no reason to think that - I kept the car under control and avoided other cars well), but he never mentioned anything and certainly didn't say that he was taking me in early. It's my mistake that I didn't take it up with management at the time, but honestly, I didn't enjoy the experience so much that I wasn't in a hurry to get back in the car with that guy. My advice is that you ask your ride-along 'race car driver' to give you the minimum instructions necessary to have FUN until you know the track well enough. and COUNT YOUR LAPS! If you do those things, I think this is a great experience. Also, if you go, be sure to schedule your visit ahead of time. My friends and I showed up without a reservation and the whole thing ended up taking about 4.5 hours... obviously most of the that was just sitting around waiting.

A: negative

Q: Good service and great coffee

A:
positive