Choose your answer: is the following review positive or negative?

Not one to write reviews unless really compelled. This gym is impressive; it ranks up there with some of the pricier gyms (equinox and NYSC) I have been a member of. I find myself getting bored with class offerings after taking them for prolonged periods bc the instructors get lazy--same music, same routine...blah blah blah. I did my research before joining. I looked at Charlotte Athletic Club, Gold's and a few boxing spots. I use the gym for group classes and this place offers quite a bit. The classes offered run will into the evening (8pm), a must for those who have to run errands after work. and the class instructors are great--they keep things interesting with new routines and music from week to week. The website is up to date with classes and instructors. The price is great for what you get --19 locations locally! The staff is friendly and accommodating. They speak to you when you arrive/depart. They pick up the phone when you call and they have answers to questions! I mean, that alone is amazing. One of my cleats from my cycle shoe got stuck in the bike yesterday. The instructor took my info on what appeared to be scratch paper and said he would pass along my info. Sure, I thought. I called this morning to follow up and the lady who answered the phone knew exactly what I was talking about, before I even got the full sentence out! I know folks have mentioned the parking; I have not had an issue. There are a few other parking lots they might not know about, and if you time your arrival you can find people leaving. Not bad. It does get crowded during peak hours but that is to be expected. I can only imagine what the place will look like come January. It is nothing that would deter me bc as I said, facility is impressive.

[I] negative.
[II] positive.
[II]