TASK DEFINITION: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
PROBLEM: Had a pretty lousy experience here. I wouldn't say it was busy but the person ahead of me took forever. The workers were really slow. I ordered a simple iced coffee.. nothing special, just an iced coffee. I patiently waited and the person behind me got their order first and they ordered numerous items. The girl who took my order looked at me and realized they'd forgotten to make my order but didn't even really care to do it and just took her sweet ass time. Gave me my order like nothing happened. Tool

SOLUTION: negative

PROBLEM: For electricity bill mishap: It might be National Grid or fire departments mistake but we were renting the apt from Riversedge and it was property managers responsibility to inform us rather than pushing us away and acting ignorant.I agree you can charge us for repairing the wall if it was mentioned in the lease - which was not. Also, we asked property manager before we drilled those holes and he never once mentioned that it should be 'nail size' or we will be charged for the repair. As a matter of fact, lease says that riversedge maintainence willl remove the toggle bolts - do nails need toggle bolts?These costs are minor compared to the rent we paid and as I mentioned before its not a deal breaker but it should have been mentioned in the lease or clearly told before hand. No one like such surprises.Thanks for offering to reimburse but not needed. Its the inconvenience.....Lastly, As I mentioned in my previous post - Its a nice apartment but not proper support from staff.

SOLUTION: negative

PROBLEM: THEY HAVE MICE! I was having a great dinner with friends, celebrating my friends birthday party. A mouse was standing at our table while we were eating. When we startled it, it ran across the dining room table. My friend's birthday party was ruined and others left. I feel like I shouldn't have to pay for this. The manager did nothing to accommodate me. When I came into this establishment, I did not expect a rodent fest in the kitchen. I am outraged. Do not eat at Joe's bar and grill. Legacy place is across the street. Find some where else unless you want mice feces in your food. Eat here at your own risk!

SOLUTION:
negative