WORST CUSTOMER SERVICE!! I experienced the worst customer service I have ever had at Celebrity Tailor. I made an appointment for a wedding dress fitting, I also arranged for a close friend to come with me so she could see the dress. I had to pick a particular day and time to work around her schedule because she has 3 children, and I also made arrangements to leave work early on this particular day. When I arrived I was informed that my appointment was cancelled due to a "celebrity" emergency and they did not call to tell me because they did not have my number which I informed the guy no one asked that information when I made the appointment. The guy said they handle "all the celebrities in Vegas", the way he kept saying "celebrity" and how they did not have a choice made me feel like a second class citizen because I was not a "celebrity". He then proceeds to offer to not charge me the $50 dress fitting which I would never be charged in the first place if I had "Celebrity" Tailor do my alterations. When I presented the fact of how ridiculous that offer was due to the huge inconvenience they had caused me and the fact I would not be charged a fee anyway, I was informed I could take my business elsewhere. So not only did they insult me by the fact that they cancelled my appointment to handle a "celebrity" they also offered 0 accommodations to fix it. Unless you are a "celebrity" I would take my buisness elsewhere, which I did.
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negative