How might one describe the sentiment of this review?
Ok - so this place boasts about being the biggest spa in the US. I claim it to be one of the worst high-end day spas. And biggest day spa? All that means is that it take 10 minutes for you to walk from the front entrance to the locker room and then another 10 minutes to your service room. The front staff attendant was rude and completely unhelpful. The other front staff attendant was just an airhead. Really, if you hate your job - just quit. The problems escalated from the very beginning. Before my arrival, I called to book appointments for myself and 6 other friends. I left a voice-mail at Canyon Ranch Spa - no call back. I should have taken this as a sign and they just don't want your business. So, I called to book my reservation through the concierge desk. The concierge desk specifically indicated that when you book a service over $40, you also get full access to the facilities - day spa, fitness equipment and group classes - which are attached. This par for course in the spa world. And it should be here as well, since the minimum spa service starts at $160 and upwards to $280. We arrive 10 minutes prior to the group class and the front desk attendant tells me I have to pay an additional $20 per person to use the fitness facilities. After a back and forth about how I'm wrong, we get the concierge desk on the phone and the front desk attendant starts arguing with the Hotel Concierge. Meanwhile I'm waiting at the front desk, and now we're all 10 minutes late for our fitness class. Then after the class the (not-so-fit)ness instructor scolds me for wanting to take an extra bottle of water for our friend (seriously, WTF)? Here you'll pay an average of $3.50 per minute for your service. Of course, this pays for your massage (my therapist was very nice and gave a solid good massage), access to the facilities except the fitness studio, the towel service (the locker room staff were actually quite pleasant). Really - if the staff was just thoughtful and professional, it could easily be a 5-star spa worthy of the 5-star prices.
negative