Is the following review positive or negative?

They showed up two hours late and then walked around my townhouse with a small spray can for less than 5 minutes. He said it was too wet to do outside and would come back. I told him to leave business card when he did . No evidence he came back and no improvement in bug problem...paid with groupon and now keep getting bills . I have tried calling to resolve problem and all they do is keep passing around call and keeping you in hold long periods of time. Awful company.. Do not use!!!
negative