TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: We just returned from a girls shopping /sight-seeing trip.The Palmer House was like home away from home.The hotel is undergoing renovations but we did not notice any inconveniences or hear any noise from the work.The lobby was breathtaking, all dressed up for Christmas.The staff from check-in to housekeeping was very welcoming and friendly.Our room was updated with two beds and two separate baths which was great for everyone to have their own personal space.I would not hesitate to recommend this hotel to anyone.Chicago is a great town.

SOLUTION: positive

PROBLEM: My stay was quick but awesome. After a long day, seeing a substantial line at check-in was a bit of a groaner, but then i saw the self-serve kiosks. i was checked in with keys in hand in under 3 minutes. in the morning i was able to check out on the TV in my room. the hotel is a beautiful historic landmark with all the amenities of a modern hotel and all the charm of its 1927 origins. The bed was FABULOUSLY comfortable. i wish i could live there. they have many rooms wtih 2 bathrooms. i stayed in a room like that once with a friend and we didn't know ahead of time that we had two bathrooms. talk about squeals of delight. that was about 7 years ago in virginia beach. i was by myself at the hilton and had no need for a room with two bathrooms, but it's the first time i've seen this since. what a great feature!

SOLUTION: positive

PROBLEM: I read the reviews on Trip Advisor for this property which had it ranked as #1 in Chicago. I got a king room overlooking Michigan Ave. The view was beautiful. The room was also impeccable. Nice and bright, very fresh and modern. I find it very hard to fault any Sofitel's. The service, attentiveness of staff, cleanliness and luxury are always top notch. Location was great, head left from the lobby and you reach a bunch of european style cafe's and restaurants. Straight ahead of the hotel on Michigan Ave is a shoppers paradise. A great place to stay, and much better value than Park Hyatt. I do find some of the charges in luxury hotels to be a bit crazy, such as for the internet. When you are paying top dollar, a few inclusions would be nice.

SOLUTION:
positive