IN: This is an email
Tom, I received an e-mail from Linda Carter asking about certification. I assume you will get a schedule tonight at the meeting. She was asking about David, her son, being certified this year. The way I read the new rule, is that you have to be 19 to be certified. I told her I would ask you to ask about that new rule at the meeting tonight to be sure we understand it. It is posted on their website www.nwal.org . Lyne

What is the subject?

OUT: NWAL Meeting

IN: This is an email
Dear friend and colleague, I am asking for a few minutes of your time and consideration. But first I pray that you did not have any loved ones who were victims of the Sept. 11th tragedy. I, like you, have been absorbing all of the discussions surrounding the terrorist attacks. I have never seen our country so thoughtful, so questioning and so united. But I must admit I am very concerned for the future and for the choices we make as we move ahead. While I fully understand and support the need for a military response, I believe that the United States needs to take measures to bring more stability, economic balance and good will to the world community. I am a businessman in Washington State. In trade-reliant states such as ours, we are increasingly aware of our interdependence with the rest of the global economy, and the continuing need to nurture and grow emerging markets. It is good business and in our economic self-interest to help reduce the disparity between wealthy and poor nations. For the past 10 years I have worked on business solutions to poverty alleviation in Central America. I have become increasingly aware of the immense capacity of the US to share our knowledge, business know-how, entrepreneurial skill and financial resources with poorer countries. My involvement has convinced me that people who have hope for the future and an economic stake in their community share our desire for economic stability and productive societies. Conversely, conditions of poverty and despair breed hopelessness, violence and extremism. Two unfortunate realities haunt me. One is that fully half the people on our planet are barely surviving on an income of $2 per day, and their prospects for the future are dark indeed. The second is that the United States gives less per capita to international development efforts than any other industrialized nation. At the same time, our defense budget is one hundred and fifty times larger than our development assistance budget. Of course, we need a strong and vigorous defense capability, but I believe we also need to balance our response to the global economy by investing in measures that will help close the growing gap between the haves and have-nots. Not only is it the humanitarian thing to do, it is also a way to invest in preventative actions that will move us in the direction of balanced growth, rather than violence, terrorism and global economic instability. Out of this crisis, I believe there is an opportunity to build truly collaborative partnerships with other countries. Alongside our multilateral military response to the events of September 11th, we should seek multilateral efforts for increased political and economic support to poor countries. I hope that you will consider joining me in sending the following message to your elected leaders and decision makers, and to your friends and colleagues. Sincerely,

What is the subject?

OUT: Urgent Message

IN: This is an email
Jeff: The whole team and I very much enjoyed our meeting with you last Friday. We were looking forward to having the opportunity to tell you all about the progress of our business. We felt that the give and take and the dialogue during the course of the meeting was excellent, and we hope that in the future we will be able to have useful dialogues like this at appropriately periodic intervals. To memorialize the follow-up steps from this, we thought it would be useful to write this down so we may remain responsive to your questions regarding our progress. 1. We want to confirm the reasonableness of our net churn numbers; we plan to develop a fact base of churn experience over the course of the next few months and analyze these compared to the original business case model. We would be prepared to review this churn with you in about three months. 2. To analyze the rationale of our hedging of long term contracts against the "disaster" of falling prices; this is to be done against the assumption that our customers will leave us on the basis of strict economic rationality. We believe that providing this type of analysis would be very useful for us as we enter the year 2002 where power and gas prices will be substantially different next year than they are now. We would be prepared to review the results of this analysis with you in the fall. 3. Decompose our net cash burn to indicate the "levers" to reduce that cash burn against unforeseen problems/disasters. We would plan to do this as part of our normal budgeting process for 2002. We would plan to review this with our Board in our fall meeting. We believe that it is the right course of activity to review this with the Board and then follow up with you if there are any questions going forward. We also believe that there could be an opportunity to review the cash burn significantly given the fact that a large part of our cash burn is spent on systems development for entry into specific markets. Jeff, as I said in the beginning, we very enjoyed meeting with you and we hope that we were able to prove to you that we have made substantial progress. I would like to feel that I will have the opportunity to get in touch with you at key juncture intervals during the development of our company. Thanks again for your time.

What is the subject?

OUT:
June 1 Deep Dive/Houston