When I was a patrolman working the 11PM to 7AM shift we received a phone call from a police department about 200 miles away in a neighboring state. It seems that department was holding one of our elderly residents who suffered from Alzheimer's disease. Earlier in the day this gentlemen got the keys to his wife's car and went for a ride. He quickly became confused and lost, so he just kept driving. The last 60 miles of his journey consisted of a low speed police chase. This poor man was scared to death and only pulled over when his vehicle ran out of gas. A request was made for us to send an officer to transport this gentleman the 200 miles back to his home. Because we were at minimum shift strength, the Sergeant determined that a family member would have to go and get him. I returned to work the following night and at nightly briefing, I asked if anyone had an update on the man's transport. The sergeant said he hadn't heard anything, which is when a junior patrolman spoke up. He said that man is from my neighborhood and after I got home from work this morning, I drove the 400 mile round trip and picked up my neighbor and returned him home to his wife. I just got back into town about an hour ago, so I changed into my uniform, and I'm here for my shift! I learned later that this patrolman had taken it upon himself to contact the man's wife and the only vehicle they owned was out of gas 200 miles away. So this officer stayed up all day after a working the midnight shift and used his own car for the 400 mile trip. The officer said when he picked the man up at the station; he looked at the officer and smiled. He recognized his neighbor. This frail elderly man surely did not remember this selfless act of kindness. But it made a lasting impression on me, and on what it means to be a good cop. After the story ended, what did the patrolman learn about being a cop? Pick the correct answer from the following options: - You have to go out of your way to help people. - You work a lot of overtime as a police officer. - People don't recognize the work of the police. - not enough information
You have to go out of your way to help people.

Old Zeke handed Justin his day's worth of mail and looked longingly at the cool shade under the porch, half hoping, half anticipating an invitation to enjoy a cool drink and a few minutes out of the sun. His state-of-the-art mail delivery vehicle, an old green Ford with busted air-conditioning, sometimes elicited sympathy from those along his route, but the ones with beer were the best. However, Justin just looked through his mail and then began watching the sky. "You ever think about gravity?" Justin asked suddenly. "No," admitted Old Zeke, wiping the perspiration from his forehead. Justin sighed a little. "You ever fall off your ladder?" "Well," considered Zeke. Damned if this wasn't a round-about way to offer a fella a drink, but maybe after all this Justin would offer him a beer instead of that watery lemonade he made. "Yeah." "How long did it take you to fall?" Well hell, muttered Old Zeke under his breath. Maybe all those stakes he was driving in had given Justin a touch of the sun. The thought made him consider hauling Justin back to town, although the truck might finish the job the sun had started. "A second or two," Zeke replied. But before he could load Justin into the truck, he figured he would have to collect a few things from the house, and maybe from the fridge he'd collect a few drinks... "That thing up there hasn't fallen a foot in ten minutes or so." Maybe Justin had a small bottle of something tucked away under the... "What thing?" Justin pointed. Zeke shielding his eyes with his hands and looked up. "Oh, that weather balloon?" Justin's expectant face seemed to droop. "That what it is?" "Yep. Looks like it's almost out of helium, the way it's floating so low. Launched 'em myself thirty years ago in the Army." Who is Zeke: Pick the correct answer from the following options: - A construction worker - A bartender - not enough information - A vietnam veteran
not enough information

(Question)
A prospective client sent me a link to this in-depth article on IBM's design thinking revolution, where Phil Gilbert, IBM's General Manager of Design, has hired over 1000 designers into the firm, and pushed for over 8000 of its managers and staff to get 'trained' in design thinking. They have even created specific design centres across the firm, with design offices in most of its key locations, such as the one above. The goal is nothing short of beginning IBM's next phase of transformation, one of many in its 100+ year history. However, all is not rosy. Despite achieving a monumental success relative to the status quo, 8000 'recognised' design thinkers in a corporation of over 370,000 souls is barely a dent in terms of changing practice. If NoTosh were to effect change in only 2% of the teachers with whom we work, we'd have packed up our bags long ago. I'm not sure hiring 1000 designers in and of itself is the answer to any organisation trying to instil a different way of viewing the world. Here's why. Since design thinking really began to be a thing, back in the early 60s, the designer him or herself has consistently been at the centre of the design process. Even though we talk of 'user-centred design', the actual ideation and production of a solution, and in many cases the synthesis and definition of the problem to be solve, too, are all tasks undertaken by skilled 'designers', rather than the people in the organisation who have the scope, brand, or 'permission' to play in that space. Once the designers leave the project, so does the design thinking. There is a reason d.school sees its executive courses filled with repeat customers and firms like IDEO continue to thrive - they are resolving challenges in specific examples of services or products, but not necessarily transforming the firms and organisations who had the budget and desire to solve a problem in that specific area. Solving a problem costs money. Solving a problem and teaching the client how to do it again and again costs more than just money.... When did the author became aware of Gilbert's plan? Pick the correct answer from the following options: - After the client revealed the information - Before the designers were hired - not enough information - Before the client revealed the information
(Answer)
After the client revealed the information