After placing my order online, I needed to change my payment type after choosing the wrong one. It took 3 times before I could even get through. When someone finally answered, there was no greeting. They finally told me to hold on. After waiting for 10 minutes, I hung up and tried back. Same thing. They picked up but said nothing. I was finally loud enough and they rudely told me to hold on. After another 25 minutes, I called from another phone and got through. When I told them how long I had been on hold, she was dismissive. I brought it up again and same result. I was told an additional 15 minutes which would have made it 45 minutes. It took an hour and a half. If this is how they treat customers, I can find another Chinese restaurant to order from.
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Options are:
--negative.
--positive.
negative