Q: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
I booked a room at Swissotel Chicago because I thought the price was reasonable, and at the base price it was; however, it ended up costing more than I had planned for, as you have to pay for parking and other amenities. The service was not very good, considering they market themselves as a luxury hotel. There was no one there to help us bring in our bags when we had a difficult time doing so, and the staff were cold. All in all, I would say it was an average experience... not luxurious like they claim it to be.

A:
negative