Problem: What would be an example of an negative review?

Answer: We flew US Air weekly for months. My fiance purchased First class for a flight and the seat pocket was overflowing with trash and there were crushed chips all over the floor. The response from US Air was that they would look into it. The money had been spent so it really was not much of a remedy for us. I flew my 4 lb. dog on every flight. On February 1, 2013 a member from the check in crew pulled my carry on bag. Told me I could not have one because I had a pet. My pet was in a carrier the size of a purse and I paid $125 for the privilege. I had nothing other than her and one carry on bag that met the overhead size requirements. I had laptop, glasses, etc. in the bag and it was rudely taken from me. The person in the seat next to me on the plane told me that she was behind me when I boarded and witnessed a crew that was unsure whether they were right or wrong in grabbing my bag but decided to do it anyway. I will remember this day clearly because this happened hours before my fiance proposed. My point in sharing this is that flying is a necessary evil to get from A to B. We have good and bad in our lives that require us to travel. All that most of us expect is to be treated simply as a customer. What I see more of is this kind of gotcha mentality at the gate. They want to collect more money to check in baggage. There is zero customer service with this carrier and I felt defeated for all the weekly travel that I had placed with them. Go Southwest instead.

Problem: What would be an example of an negative review?

Answer: I was really excited when my favorite Vietnamese restaurant closed in my area and this one opened up, but was very disappointed after trying it a couple of times. I'm not sure what the difference is in their preparation, but it just didn't seem as fresh as some other places I've been. And I thought the staff was unfriendly. Disappionted to say the least. I love Vietnamese food, but not here. Cute place, but there are better options out there. :(

Problem: What would be an example of an positive review?

Answer:
Good wing deals on wing night which is a plus. Nice variety of sauces, and you can combine them which is nice. Good amount of TV's for the games. Service is spectacular. However, if you are a non smoker and go there after 9pm'ish when the bar inside closes, you have to sit outside in the smoking gallery. This peeves me, particularly if you have trashy loud obnoxious people sitting right behind you. The smoke would be much less offensive if it were an open area, but it's roofed so it just lingers. Grrr.