Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.
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Question: Review: We reserved a room with a sleeper couch a few weeks before our stay. After checking in and unpacking, we discovered that the sleeper sofa had been removed (supposedly during renovation). The front desk clerk and bellman never mentioned that there was no sleeper sofa even though they saw all 4 of us check into the room. Colleen, one of the managers, was argumentative and did nothing to resolve the problem. We ended up having one of our children sleep on the couch and the other slept on an antiquated rollaway bed. We never spoke to the general manager who was conveniently "absent from the hotel" during most of our stay. We stayed here on more than one occasion over the past decade and had never encountered such incompetence. We had to make several phone calls to receive a miserly discount and we never received an apology. The lack of training of the staff was clearly evident, as was the cavalier attitude of the management.
Polarity: Negative

Answer: true

Question: Review: My stay at the Hotel Allegro Chicago was an amazing experience! The staff were helpful and considerate, always there to tend to my needs. My suite was extremely clean, and had all the amenities that I could ask for. I almost didn't want to leave my room, because it was so nice. But in the end I did, because the hotel is situated in such a great area, that I had to go out and see some of the sites. This hotel has wonderful rooms and service, and is in a really great area. I suggest that everyone come here if they are staying in Chicago.
Polarity: Positive

Answer: true

Question: Review: To start with, this hotel had the worst customer service. They were impossible to work with on EVERYTHING! Now, the problems we had in chronological order. First, we arrive at 8 PM Sat. to check in. They did not have the room with 2 beds we had reserved available, so they offered us a room with one bed and a rollaway (free of charge). However, the room was not ready yet. Finally at 10.30! (2.5 hrs later) we were able to get our room keys. But, there was no rollaway. Another 30 mins and 3 phone calls later, we had a rollaway, but had to get the charge waived a second time. Now we go to check out on Mon. and they couldn't print us a bill or give us a total. We stop 3 hrs down the road to get gas only to find out that our bank card had been overdrawn $2,127.00! We called the bank and found out the hotel had ran our card through 3 TIMES, for $709 each, when our bill was supposed to be $450. After sitting at the gas station on the phone for 1.5hrs, the money was finally put back in our account so we could continue our trip home. I would recommend a Holiday Inn over the Intercontinental any day.
Polarity: Negative

Answer:
true