How might one describe the sentiment of this review?
Worst return policy in town! The store manager did not even respect me, the paying customer, enough to come to the customer service desk to discuss a requested return. I tried to return a brand new dress with the tags attached and the original receipt, however, because I purchased the item more than 30 days ago they refused to issue me a credit to my Visa. I was given a store credit. My fiance tried to return a defective bottle of cologne this past weekend (the pump spray stopped working) and they would not exchange the defective item for a working item. We will be taking all of our business away from Ross and shopping at other discounters like Target, Anna's Linens, Tuesday Mornings, TJ Maxx, anywhere but Ross....Available choices: - negative - positive I think the answer is
negative