instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
My wife and I came to spend the weekend in downtown Chicago for shopping and we found this Conrad hotel well located close to everything downtown and of a size that doesn't make you feel lost in the Convention world. We have had this feeling when staying at larger hotels in the past. Our Suite has view on Michigan avenue with a bit of the Lake at the end. Staff was very professional, pleasant and friendly making us feel very comfortable. Internet is free n the rooms and I am making my review from there.

answer:
positive

question:
We were hungry and tired when we checked into the Chicago Sheraton. The nice clerk at the front desk got us checked in efficiently and with a warm smile. He made us dinner reservations at Shula's (giving us time to shower and change) and arranged for a bellhop to take our bags up to the room for us - what service!! We enjoyed our steaks and the bottle of wine that was recommended by the waiter at Shula's - truly a lovely meal. When we returned to our room we were delighted to find that the towels had been replenished and the bed turned down! We enjoyed the view from our room before turning in and having a very restful night's sleep in an incredibly comfortable bed. KUDOS to the Chicago Sheraton for getting everything just right!

answer:
positive

question:
My husband, three year old son and I arrived at the Palmer House Hilton last Friday for a weekend stay. The hotel looked elegant online but included information that also indicated it was child friendly. At the check in the staff was cold and seemed quite annoyed by son who was merely saying hi and asking the name of the person helping us. One elevator was broken we had a long wait for other elevator. The hallway appeared a bit dirty as we made our way to our room. The room was decent. Not deluxe as their website indicated it would be but is was comfortable and the view was good. We had a long day of sight seeing and play on Saturday. As my son was tired, we elected to return to our room and have room service for dinner. There was no children's menu for room service. Only for the restaurant from which the room service came from the same kitchen, what??? We ordered an adult meal. The food arrived an hour later, cold and unappealing. But we at it because we couldn't wait another hour. Although the hotel looks lovely. The service was not very good. Most of the staff was cold and snooty. Except for the cleaning staff who were very nice. It might be ok for a couple or business traveler but do not stay with children. A comfortable motel might be better.

answer:
negative