Read the following article and select the best answer. Article: Dealing with conflict in the workplace is rarely easy. Hurt feelings and anger can lead to lower employee morale as well as a loss of productivity and a poor work environment. As a manager. you should find some ways yourself to solve the conflict. The goal is to build a team-centered workforce. You can use role-reversal methods to help each employee understand how the other feels. This model works best when there are only two parties involved. You can hold a meeting with annoyed workers in your office. You might say. "Jane, explain to me how you would feel if Nancy went to lunch with your clients ( ) without telling you?" Or. "Nancy, how would you respond if Jane came to me with complaints about you, but hadn't tried to talk to you about them first? " Workers often respond better to praise than criticism. By publicly drawing attention to employees who have healthy work relationships. you can increase the awareness for those who encourage any conflict. Avoid mentioning teams or departments that are being troubled by conflict. Instead. focus on the teams that work well together You might say. " _ ," or -Special thanks to the finance department for their teamwork in making sure that the quarterly reports were accurate" And help your employees see that differences can be good and don't necessarily lead to anger or disagreement This is one of the best ways to settle workplace conflicts. You can meet with employees and try to stress the value of different techniques. This lets all parties know that their own styles can be effective. You might say. " I know you disagree on how to market our services. but when you combine Jim's email marketing with Joe's personal one-on-one phone calls, you can increase sales. The two of you go well together. " Or. "I know you have different styles for interacting with clients. but Sally's take-them-out-for-coffee approach works well together with Ann's formal business meeting style Both are necessary for building relationships and getting work done. " Question: To build a team-centered workforce, employers _ . - should learn to be considerate - should be divided into two parties - shouldn't go out with clients alone - should learn to accept public criticism
should learn to be considerate

Read the following article and select the best answer. Article: External bleeding Apply direct pressure. Place a clean, folded cloth over the injured area and firmly apply pressure. If blood soaks through, do not remove it. Instead, cover that cloth with another one and continue to apply pressure to the wound for 7~10 minutes. If the bleeding is from the ear, place a clean bandage over the ear, lay the victim on his side, and allow the blood to drain out through the bandage. Elevate the injury. Position the wounded part of the body above the level of the heart if possible while you apply direct pressure. Know the pressure points. If direct pressure and elevation don't sufficiently slow the blood-flow, find a pressure point. Large arteries found close to the skin's surface supply blood to the head and to each arm and leg. The most common pressure points used during the first aid are located in the upper arms and in the creases above the upper legs. Apply pressure to the closest pressure point to the wound so that the artery is pressed between your fingers and the bone directly behind the artery. If using the pressure point on a leg, you may need to use the heel of your hand instead of your finger. Resort to a tourniquet (,). On very rare occasions everything listed above may fail. To prevent the victim from dying, you should apply a tourniquet. Once a tourniquet is applied, it should not be loosened or removed until the victim has reached medical help. Use a tourniquet ONLY if everything listed above has failed. If you use a tourniquet, write down somewhere on the victim the time when it was applied, so medical personal will know how long it has been in place. Question: According to the passage, we know that _ . - it is better to put the injured part above the head to stop bleeding - large arteries deep in the muscle supply blood to the head and to each arm and leg - the most common pressure points lie in the upper arms and in the crease above the upper legs - we should use a tourniquet first to stop bleeding
the most common pressure points lie in the upper arms and in the crease above the upper legs

Q: Read the following article and select the best answer. Article: All of us love music; we just differ in the kind of music we like to play and listen to. Music plays a huge part in our life. Even when we were still inside our mother, we heard music. Babies easily fall asleep when they hear lullabies and most mothers believe that making their child listen to music at an early age can develop their musical skills. Aside from improving sleep quality and making us feel relaxed, music also helps develop our brain. Studies have proven that musical education or training helps develop the left side of the brain which is responsible for processing language. We easily remember things when we link them to a particular song and this can help them get good grades especially in math since they can link the songs they sing to the elements of math. Music can also cure people. These days music is used to help treat depression , high blood pressure, brain injuries and many other problems. Most of all, according to researchers, music can help improve people's memory, if not totally bring it back. Doctors play the favorite songs of their patients to help them recall things. Music is also used to reduce pain after a person receives a surgery. Music also affects the way we live and get along with other people. Creating music together with people in a band can help a person learn how to communicate well with other people. Music activities provide enjoyment for children and adults alike. They have fun making music together with friends and at the same time learn how to sing or play a musical instrument. Music really has amazing effects on us; it may be physical, emotional, social, or psychological . Make sure to enjoy life by listening to your favorite music along with your family and friends. Question: What does the passage mainly talk about? - The effects of music on us. - The importance of music teaching. - How to create music by ourselves. - How to teach children music.
A: The effects of music on us.

Q: Read the following article and select the best answer. Article: "When studying foreign speech, don't forget about body language," Anne Merritt said. Something as simple as a smile can show friendliness in one culture, embarrassment in another, impatience in a third. Even silence means different things in different places. If you want to avoid making some mistakes when traveling abroad, you should pay attention to the following. Touch Britain, along with much of Northern Europe and the Far East, has a "non-contact" culture. In those countries, there is very little physical contact in people's daily talks. Even brushing someone's arm by accident is the reason for an apology. However, in the high-contact cultures of the Middle East, Latin America, and southern Europe, physical touch is a big part of daily life. What's more, there are different standards for who touches whom and where. In much of the Arab world, men hold hands and kiss each other in greeting, but would never do the same with a woman. In Thailand and Laos, it is taboo to touch anyone's head, even children's. In South Korea, elders can touch younger people with force when trying to get through a crowd, but younger people can't do the same. Eye contact In most Western countries, frequent eye contact is a sign of confidence and attentiveness . We may think that a conversation partner who looks away is either not listening to us or lying. Of course, this is not the standard around the world. In many Asian, African, and Latin American countries, the unbroken eye contact would be considered impolite and rude. These cultures consider avoiding eye contact a sign of respect for bosses and elders. In these parts of the world, children won't look at an adult who is speaking to them, and nor will employees look at their bosses. Question: In southern Europe, physical touch is_. - unnecessary - impolite - dangerous - common
A: common