Excellent food. Horrible service. We have eaten here several times since its opening. Beginning with our first visit, we have had to experience lack of service. Sometimes, we wait forever to have our order taken. Sometimes, we don't receive refills. EVERY TIME, we wait forever for the check. How can you claim to value customers ( loyal customers at that!) when you forget they exist at all?! Several visits in a row, beginning with our first visit, we exchanged words with the manager. He was a great guy. It even became a bit of a tolerable joke that he would come out to respond to a complaint and it would be us. However, it soon became old. Not for us, but for him! He became cold and unaccommodating toward us, no longer offering compensation for the continued awful service. I don't think it's unreasonable to expect service. Not even great service, just any service at all would be great! We still eat here occasionally. Why? Because the food is just. That. Good. Try the Eggs Benedict pizza on the brunch menu, it is incredible!
Is this review positive or negative?
negative