In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Q: On the advice of a good friend we ordered 40 egg rolls from here for a party. Our friend is a regular at Viet Kitchen and told us they were friendly and had great customer service so we thought it worth the drive from central Phoenix. Well, she was definitely wrong! When we called in our order, we asked to have them ready by 2:00-2:30pm. When I arrived at 2:30pm to pick them up, I was told that they were not supposed to be picked up until 2pm. When I explained that it was 2:30pm, she simply said ""Oh"" and looked down at her order pad. I had to ask if they were ready or if they would be ready soon. She went and spoke with another woman and then told me that they would be ready in 15 min. No apology offered. I was so irritated and would have just left, but I needed these egg rolls for the party. I was sure I would get at least an apology when they were ready, and maybe a discount or an add on to make up for the mistake and my additional wait. When they were ready, I paid and they handed them to me. All that was said to me was that they were hot so leave the lid off. No we are sorry, no discount, nothing! They didn't even give us any sauce. This was such a frustrating experience!! Viet Kitchen needs to learn that an apology will go a long way. Even though the egg rolls were good, we will not go there again.
A:
NEGATIVE