You will be given a definition of a task first, then some input of the task.
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

When my husband and I went to Amalfi Hotel we were expecting first class service. First, when we got there we learned they had given our room to another guest and we were not able to get a suite like we had booked. Room service took forever and the food was subpar. Supposedly they had planners to help explore the area, but we requested one and never saw hide nor hair of a planner. The spa staff seemed incompetent. The only positive things I can say about Amalfi Hotel was that the rooms were stylish as advertised. I give this hotel two stars.

Output:
negative