Problem: What would be an example of an negative review?

Answer: Wish there was a negative star I could rate this pathetic sorry excuse of a burger joint who i still 6 months later, should have given me my money back. I wish I could at least say the service was good, even fair. But sadly no. First they mess up my order by forgetting some toppings I paid extra for. Then I had to ask them for my fries. And that's after a 15 minute wait. And all without so much as an apology. I beg you to not WASTE your money or time in this highly disappointing burger spot

Problem: What would be an example of an negative review?

Answer: First off the customer service in this place is great. I walked in to the mac shack wanting and hoping for a warm, cheesy, goodness that would be the next new level in my mac and cheese arsenal. so I ordered the "smoke house" mac and cheese, which by the description from the menu sounded ridiculous. I was pumped, I thought to my self man this is going to be epic!!! also got the garlic bread (because I love some good garlic bread) so I sat down in there very well done restaurant area Then a short time after I got the soup...I mean mac ... well it could have passed for soup. looking at it stomach rumbling I take a bite, instantly an overwhelming taste of very sweet bbq sauce hit my taste buds and not a hint of the smoked gouda as promised from the menu. The dish resembled vodka sauce and mac elbows, no cheese and so much soupy sauce that I could soke it up with the garlic butter covered little Cesar's style bread sticks. after about 6 bites I gave up and abandoned the dish. I do really wish that I would have had a better experience at this fast casual restaurant. maybe the cook needs to be retrained or replaced either way they wont getting any $13 lunches from me. to me first impressions are everything and should be. this places food did not impress me in the slightest.

Problem: What would be an example of an positive review?

Answer:
Love this place! We have taken our furry son here for the last 6 months and everytime he comes out awesome! The staff is super friendly and always a joy to work with. We even moved away from the area and continue to go back. Thanks again Canine Design, Kai came out lookin handsome today once again.