Problem: What would be an example of an positive review?

Answer: Brunch here is top of its buffet class. Its right by a pool with an amazing view. :) Food right... Brunch buffet here is delicious. Even at the self serve, you tell the chef what you would like and they make it for you. The food does not sit around like most traditional buffet's. You can even order from the menu and they prepare it from the kitchen. We sampled all of their benedicts, pizzas, and appetizers. I love the fact that they served sushi grade salmon sashimi! I loaded that up quick. Crepes were made to order and the service never lagged. Highly recommended for experience and food at the Palms!

Problem: What would be an example of an negative review?

Answer: I came here with a group of friends for my birthday dinner. We had the 13 course tasting menu. Some initial downsides were: very crowded and has an "energetic" environment. It's difficult to get them to agree to a large dinner, and when they do, you have to do a tasting course. When you do the tasting course you have to sign a contract. If you sign the contract you guarantee the # of folks in your party. In our case, half the table decided they didn't want to eat and so they walked out. This left me arguing with the F&B manager for the night, who produced a copy of the contract - that was oddly missing the page where I wrote that the size of the party could change (and signed off on by the F&B manager for the restaurant) I seriously argued with this person for over 20 minutes going back and forth as to the best course of action, while all my guests sat waiting. On my birthday dinner. Eventually we reached a draw and decided to just eat. So the food started coming and it was actually AMAZING! It has been a minute so I forget ALL the courses but here are the ones I remember: - the bruschetta w/ tomato - amazing. I still think about it. - dates w/ bacon - the paella of course Unfortunately there were more issues...after the first 4-5 courses came out, we sat for 30 minutes without a single additional course coming. This was actually a good thing (wait and see). After pointing out to the waiter that no food was coming to our table, he went back to the kitchen and did something because orders started coming out, but not in the order on the menu. My guess would be that the kitchen fell behind on our table, got yelled at, and fired whatever they could get immediately. So props to them for getting things moving. Dessert was delicious. The wine list was amazing. And, our F&B minimum was eventually adjusted due to the failure at the table. Following are my recommendations for this spot: - it's too high volume for a large group. Come in smaller groups (less than 10) and order off the menu instead of getting a tasting menu. - don't sign a contract because if things don't go your way, they'll be inflexible and refuse to work with you, even a little bit. - if you do sign a contract then get the private room at least. I'm giving this spot 5 stars for the food and taking 3 stars away for the awful customer service.

Problem: What would be an example of an positive review?

Answer:
One of my regular restaurants. The menu has changed a bit, and I miss some favorites such as a the lobster ravioli. The lobster bisque I have to order each time. Some of the fall items such as the squash soups are missing. They have revised the menu into courses. They used to have a 4-5 course tasting menu created by the chef. We normally go on a weekdays, and allows the staff a little flexibility. I've had the chef create his own tasting menu and it's always been top rate 5 starts. He asked if we had any unpreferred foods. We've told him, not at all, he has full creativity. Don't knock the escargot until you try, their kitchen can make magic.