(Question)
Read the article and select the best answer. Article: Apple is known for offering the best customer service in the consumer technology market, such as Lenovo, Google and Nokia, in customer satisfaction surveys every year . A particular story tells of how an Apple store manager broke a rule to earn a new, 10-year-old customer for life. Matt tells us this touching story: My daughter has been saving her birthday money and allowance for almost 9 months so that she could afford an iPod touch with a camera in it. As of this morning, she had saved the amount needed and headed to an Apple store in Utah with my wife. They arrived at 10:30 am, not realizing that the store would be closed from 11 am to 2 am that day. As they approach the store, two friendly Apple employees greeted them and said they were sorry, but they were closed. My wife pointed to my daughter who had a mason jar full of cash in her arms and explained why they were there and also pointed out that it was not quite 11 am yet. They again said they were sorry, but could not let them in. My wife and daughter were sad and regretful, but understood and made their way to another store in the mall. About three stores down, an Apple employee raced after them and explained that the manager was going to make an exception and let them in. Every one of the employees stopped what they were doing as my daughter approached the register. As she took all of the cash out of the mason jar, one employee stepped forward and said, "I don't mean to bother you, but I have to tell you that this made my day wonderful." After the transaction , my daughter and wife were on their way out, the store manager raised his voice and said to all of the employees, "Everyone, please give a round of applause for saving her money and buying an iPod today." Question: According to the text, Matt's daughter would like to have _ . Options: A: a computer B: an iPhone C: an iPod D: an iPod touch
(Answer)
D

(Question)
Read the article and select the best answer. Article: The Mandarin Chinese word for "cha" is pronounced "t'e" in certain Chinese dialects . Also the Malay word for the leaf is"the". This word "the" was used to describe both the drink and the leaf. The Japanese character for tea is written exactly the same as the Chinese, though pronounced with a slight difference; so these may be the origins of our word tea in the western world. Tea may have been discovered in 2737 BC by Shen Nong, a Chinese Emperor of the San Huang Period(3,000 - 2,700 BC). He was a scholar, the father of agriculture and the inventor of Chinese herbal medicine. One summer day, while visiting a distant place, he and the court stopped to rest and his servants began to boil water for the court to drink. Dried leaves from the nearby bush fell into the boiling water, and made it a brown liquid. The Emperor was interested in the new liquid, drank some, and found it very refreshing. The tree was a wild tea tree, and so, tea was created. The first samples of tea reached England between 1652 and 1654. Tea was referred to as the China drink, tcha, chaw, tay, tee, and tea and was at first regarded more as a medicine than a fashionable drink. The original English pronunciation of the word tea was "tay" and can be traced back to around 1655 when the Dutch introduced both word and beverage to England. The pronunciation "tee" also originated in the 1600's but only gained predominance after the late 18th century. By 1650 the Dutch were actively involved in trade throughout the Western world. During that year Peter Stuyvesant brought the first tea to America to the colonists in the Dutch settlement of New Amsterdam (later re-named New York). Question: The following information is true EXCEPT _ . Options: A: The Japanese write the character for tea the same way as we Chinese. B: It was a Chinese Emperor who first found tea very refreshing. C: The word "the" was used to describe only the leaf. D: Tea was discovered quite by chance in history.
(Answer)
C

(Question)
Read the article and select the best answer. Article: I went into Harrods in London (a huge department store I am sure you have heard of) to buy some Minton china plates for a wedding anniversary which was to be a group gift from friends to other friends in Geneva. Having only 30 minutes between meeting. I whizzed there in a taxi from the office and battled through the milling people on the 2nd day of the sales on the ground floor up to the 5th to the china department. There was a man standing there who was obviously a sales person who I rushed up to and asked if he had this particular china in stock and if it would take long to wrap, etc. He was amazing. He got the plates in seconds, wrapped them up and asked me if I wanted a store card, to which I replied no, because I lived in Switzerland, to which he replied asking if, as I lived abroad, would like a tax rebate form . After that he showed me what to do, produced a map of the store and told me where I should go for the formalities . That was fabulous! I thanked him and said what wonderful service he had given me. I even asked if he gave this to everyone, to which he answered: "I'm just doing what is required at Harrods". With that, a tall man in a gray suit approached me and offered his hand to shake mine saying, "Can I introduce myself? I am the Chief Executive of Harrods and what an interesting conversation I have just heard..." He had been wandering through the store (as you should do as a hands-on CEO) and had overheard me thanking this salesman, whose face, I can hardly describe, was frozen in a mixture of delight awe and astonishment! Can you imagine the salesman going home to his family and friends recounting what the CEO spoke to him after overhearing him being praised by a customer? Question: As soon as she bought what she wanted, the writer _ . Options: A: went to a meeting. B: flew back to Geneva C: visited one of her friends D: attended a wedding ceremony
(Answer)
A