Problem: Well, my first impression on this place was TOTALLY off. We drove up and could smell the bbq. We were seated and our waitress came over to take the drink order. We also gave her an appetizer order (We ordered the TK Platter, a little bit of everything). The drinks arrived -- mine was blehhh weak and my husband's, which was only supposed to have had just a bit of creme de menthe, tasted ONLY of creme de menthe. Five minutes later, she came back to take our food order. We ordered a full rack of babybacks to share, with sides of mac n'chz and baked beans. The appetizer came out within 5 min. after we ordered our food. We still had no plates or silverware, and all the sauces for the appetizers were missing. We asked for sauces, napkins, plates and silverware and the waitress kept coming back, forgetting one or two things. We finally got all the items we had requested and our MEAL arrived!!! We hadn't even had time to eat the appetizer! The appetizer was okay, not great. The wings were large, but they were dry, with hardly any sauce on them. The nachos just had cheese -- no pulled pork, chicken or beef, just plain cheese (I could have gotten that at Taco Bell!). The fried pickles were so overfried that they had "opened." The mozzarella sticks were tasteless, even with the marinara -- however, the jalapeno poppers were fabulous! The mac n'chz was totally mediocre, but the beans were delicious. Although the ribs were tender on the inside, they were completely overcooked on the outside, and the top and bottom were stringy and impossible to eat. To top it off, the BBQ sauce that was served with the ribs was COLD! Really?! We were mostly ignored throughout the experience. The waitress was thoroughly stressed out, cute as she was, but cute doesn't get tips from me. The appetizer platter (which was large) stayed on our table (a 2-top, no less!) throughout the meal, even though trash and bones had piled up on it. Servers and bussers worked around us and never once stopped to see if they could take some of the plates off our table. I was amazed at the tunnel vision of these employees. Our server finally took our plates, but did not offer to bring the check. We waited another 15 minutes until finally my husband ASKED for the check. In that 15 minutes, she passed our table at least 10 times. Oh, and while we were eating, one of the waitresses kept coming to the table beside ours to talk to the man who was seated there, and to hold the baby that was at the table. After seeing her every few minutes or so, I realized it was HER bf/hubby and the baby was HERS! She spent so much time at this table and I kept thinking to myself -- if she were serving me, I would be thoroughly p.o.'d that she wasn't taking care of her customers! I guess I'm a little old fashioned. That amazing smell when we drove up? Must have been "piped out." To say I was unimpressed is putting it mildly, We won't return. End of rant.
How would this review be described?
OPTIONS:
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A: negative

Problem: Came here to meet some work colleagues for lunch. First thing I noticed when I arrived, the have a very nice terrace (Patio in other provinces) to eat on outside. Entering inside you get a wafting smell of fresh popcorn. Not really the smell I cared for at lunch but oh well! Met up with my work colleagues and we sat in a big booth. The place is decorated in sports bar paraphenalia with TV's on in the background. I ordered the chicken quesidillas with a house salad. The chicken quesos came out as a generous serving with the shell crispy brown on the edges. Taste was okay, the texture of the chicken however tasted like it was hacked by a blind woodsmen with a very dull knife. On a scale of 1 - 5 I'd rate it a 2.5/5. Service was okay, the server mentioned to us our meals were the full serving and didn't come with the coffee. Oh well. One in my party did have the table d'hote so he gave her a bit of a hard time asking for a coffee to go. She obliged and brought one out. I really do believe restaurants in Canada can learn a lot about customer service from American restaurants. All you need is a smile, a thank you and trying to work to please the guests. It's not freaking rocket science! On the whole I'm really not a fan of the Cage. I'm actually surprised how little there is in terms of chain sports bar competition in Quebec. Time for some Wild Wing restos or St Louis Rib places to open up provide better service and force this chain to rethink their food and customer service or close! Probably not as people flock to these sub mediocre places in hordes! Oh well, if my choice I will go elsewhere!
How would this review be described?
OPTIONS:
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- positive
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A:
negative