Sentiment analysis: All the hype without substance Love that they text you when your table is ready so you don't just stand around waiting. That is the end of customer service, however. I went to restroom right before we were seated and they went ahead and sat 3 members of our 4-some (not a problem), but when I walked up to the hostess stand and inquired about the rest of my party I was told to go "look around" for them. Not the customer service I would expect and it continued... The thing I detest most about restaurants with waitstaff is when they play Food Lottery with my order. Every time they brought something to the table it was followed by "who had XYZ item" this was even repeated by the floor manager. That is reprehensible. Why bother taking our order if they cant be bothered to note who ordered which items. The jalapeno poppers were tasty and the presentation was well done, although a bit overpriced at $12 for 6. The burgers were terrible. I ordered the Uber Cheeseburger, adding duck bacon, cooked medium. It was a dry, flavorless, pre-processed appearing, overly grilled piece of $19 disappointment. The beef here does not begin to compare to Zinburger, the Grind, or Deluxe (Phoenix/Scottsdale) burger. I don't have a problem paying for a good burger - I love a good burger, but Burgr isn't it. The waitress didn't even comment on the fact that my husband and I got it to share and only ate half if it because it was that bad (dry, bad burger). My 20 year old son ordered the Farm Burger and the egg was cooked perfectly, however the burger was just as poor quality as the Uber. Of note, this was ordered well and looked exceedingly similar to the doneness of my medium burger. He agreed it wasn't as good as other burgers we've had. The parmesan fries were good, but truffle oil is so 10 years ago. The sweet potato fries were tasty as well, but they should be for $9 and $11 respectively. At least they easily serve a party of 4. Shake 5 had good flavor but the pudding was difficult to manage and the straw with a diameter of a dime was just odd. Another oddity was the regular drinks; the straws are shorter than the glasses. Our bus boy, who was the best part of our experience, saw that my hubby was not digging fishing his straw out of his glass and brought him a different glass. I love cool form and design, but not when it's a sacrifice to function! Bottom line though, the burgers were sub-par and we won't be back and wouldn't recommend it.
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negative

Sentiment analysis: The Monte Carlo - which pretends that it is a businessman/businesswoman's hotel in addition to a casino - has gone downhill. Technology in the room is state-of-the art 1996. No wifi. No HD. An alarm clock from 1976. Food and beverage options: watered down drinks. Nothing that approaches fresh fruit and vegetables among restaurant choices. Need I go on? Exercise gear that is broken for days. A checkin/checkout system that verges on chaos. And a "enforcer" in the lobby that berates guests on checkin. Finally: a management that is clueless and tone deaf when a business customer calls to register complaints. And yes- the rooms smell of "old" If you are in town for business and expect your hotel to provide contemporary guest services, look elsewhere.
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negative

Sentiment analysis: Not bad at all. I've had better but for the price and size in Las Vegas, pretty great. Ordered: Veggie Burger, not bad. Generous size makes this a 4/5. Gluten free bun was perfect. Could use more seasoning but it was late and they accidentally gave me free fries which were terribly addicting. You will probably overeat but it will be awesome. I take it you'll be tipsy / drunk coming here which will make it taste better. Not sure how the meat options are. I'm rating this as if I were vegetarian. They have a vegan option which is a giant stack of grilled vegetables between portobello mushrooms that comes with fries for $12. I was told it was good. if you sit at the booth you get 3 channels, 2 of which are sports and the other is music trivia, I'm not sure why it exists but if you don't feel like looking at your friends you could just watch TV. They even had hockey on TV. Something I have never witnessed on the West Coast.
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positive