What is the sentiment of the following review?
The pizza here is always good. But I am very disappointed in this location. We arrived early before the rush, ordered a personal pan pizza and a salad and an hour later still no pizza or salad. When I say we got there before the rush was right, and now everyone that came in after us was already eating their pizzas... We asked the server what was up and he came back and told us that it would be another 12 or more minutes, we asked for the manager and she pretty much scoffed at us and made all kinds of excuses. Unacceptable. I have eaten at Grimaldi's several times and have NEVER had this kind of treatment. The manager comped our pizza and gave us a $5.00 off coupon for next time, I will be hesitant to go back. Obviously, the waiter didn't put our order in at all. And when the pizza did finally arrive, it was a large, not a personal pizza size, so obviously they screwed up. UGH! So very disappointed.
negative