I hate to leave a bad review, especially to a new coffee shop just around the corner from me... but my experience the other morning warrants it. Decided to break away from Starbucks super efficient morning coffee run to try this place. There were about four people in front of me in line when I showed up. There was only one guy working as cashier and barista, so he had to go back and forth between the two. Took over 15 minutes for me to even get to the front of the line. I had been planning on ordering food with my coffee but I could tell that was going to take too long so I just got an iced coffee and went without breakfast. While I was in line, a lady came in who had apparently called in an order. The order was ready for her, but she still had to wait in line (behind me) to pay for it. She ended up walking out-- leaving the food behind-- because of the ridiculous wait. This is morning rush, they really need to be more prepared then that for the service given. Maybe someone called in sick that day or something? I don't care to make that a repeat experience, I need to get my coffee/food and get on my way to work. Maybe go in the morning if you don't have anywhere to be for a while. Not to mention the iced coffee was not good (if I'm comparing to ANY of the other cold brewed coffee I've had at other local coffee shops).
How would this review be described in terms of sentiment?
Pick from: 1. negative. 2. positive.
1.