TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: The Millennium Hotel Knickerbocker sounds fine, and the website is pretty, but the reality is an over-hyped, overpriced, reality-isn't-as-good-as-fantasy package. The catering they offer is a joke; you can pick up better food for half the price at a dozen or more places in the Chicago area. While the rooms were cleaner than most, there was a lingering unpleasant odor from the cleaners they used that aggravated my sinuses, and when I called to complain about it, a nasal-voiced clerk blew me off. The rooms look small but cozy when you book online, but when you get there in person, you realize just how tiny they are. Trying to fit inside of one makes you think of being in a sardine can -- did I mention that it smelled like cleaning solution? I also found a hair on my supposedly clean bed, which made me wonder just how thorough their housekeeping staff is. In fact, it looks like all of their rooms are comparatively small; you'd get better prices and a far better room from the Hilton.

SOLUTION: negative

PROBLEM: This hotel is beautiful, it is very modern and has a very luxuary feel to it. The location is wonderful,it is close to magnificent mile and the Navy pier, which was a great place to show the children on our vacation. We had the option of private parking which made a feel secure with our car,and the valet was very nice and helpful. I also take my work with me everywhere I go,So the wi-fi at the hotel was a-plus. They have a wide selection of packages that can include anything from the couple that wants to get away or a family outing. This place is great for the price, due to the looks of the hotel you will be surprised at how affordable it is. This is very nice place and it gives you a feeling of being the queen or king for the duration of your stay.

SOLUTION: positive

PROBLEM: On a recent business trip to Chicago, I had the unfortunate circumstance of staying at the Fairmont Chicago Millennium Park hotel. Upon entrance, the lobby is beautiful and the hotel seems very nice. However, as I approached the check in counter, the woman working there was very terse and rude to me. They had me booked in the wrong kind of room and when I asked about changing it, I was snubbed and made to feel like it was a tremendous imposition for them to accommodate me. After a half hour, I finally received the correct room. The linens on the bed were of a very cheap quality, they were scratchy and had a musty smell. Also, the bathroom wasn't cleaned properly as there was still trash in the waste basket (including a condom) and there was no shampoo. Also, I had a coffee pot in the room but no coffee. When I called the front desk to ask for some, they told be it was not free and would I like to charge the coffee to my account. I found this hotel to be shocking and highly recommend that no one stay there.

SOLUTION:
negative