Problem: Overpriced, not a friendly atmosphere at all. We ordered the shrimp wonton noodle soup. Soup was good. While ordering the waiter told us the soup was only enough for one person. It was enough for two adults actually. Thank goodness for our two kids we were able to order off the kids menu. We had the chicken fried rice and the chow mein- it was ok. Service is odd. The waiter only brought two soup bowls out when there were 4 of us at the table. The kids menu came with a drink and the staff only wanted to bring out one juice since they brought me a refill on my coke which I didn't ask for. Coke was 4 dollars. We asked them to bring out the two drinks since we had two kids and it came with the meal. At the end we asked for a to go container for the soup and they said they don't have any. So I guess if you order soup you can't take it to go? Weird. We just used our juice cup since the kids enjoyed the noodles and wanted it for later. They gave us the kids menu which had coloring on it, but they only gave us one menu and no crayons. Some of the menu items are just outrageously priced. Who pays 16.50 for fried rice and a lot of their single dishes like fish or beef were upwards of 24 dollars and up? My kids did like the soup. The atmosphere and customer service of the staff is definitely lacking.
How would this review be described?
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A: negative

Problem: Maybe I went on an off day. This buffet reminded me of Hometown Buffet. Sad, worn out, and full of subpar food.
How would this review be described?
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A: negative

Problem: I woudl not be giving this joke of a hotel any stars, but you can't post with out the stars. This was the absolute worst experience I've ever had in my life, and I'm not new to staying in hotels. I am so mad that I didn't come look at the reviews. I usually do, but we were given very little time between getting the OK from my husband's job to when we left and the Flamingo, which is where we wanted to stay since the wedding we needed to attend was there, was completely booked out. So since The Quad is right next door, I figured that would be our best bet. When we arrived and checked in, everything seemed fine and clean and I didn't have any issues with them. Then we get on the elevator and realize that the elevator is scary and vandalized...neat. Once we get to our floor, floor 12 in tower 5, the door opened up and we both had our jaws dropping to the floor in disgust. I try not to be too judgemental, but when I don't feel safe in the hotel where I will be leaving the majority of my things, I am not a happy camper. The hallway had holes in the walls, dents in the lower part of the walls, all kinds of stains, gum, blood, drinks, other bodily fluids, etc. We got a smoking room, for my husband, and when we walked in, it smelled like a person who had smoked for 80 years and it was emenating from their pores. Smoking is not appealing to me and usually, there would be a vent of some kind to blow away the smell, but there wasn't even a bathroom fan. There are sliders that are sealed shut and no other windows. I thoroughly looked over the bed before laying down and with relief, at least that seemed clean. I don't want to think of the possibility. The bathroom was very disgusting. The water didn't drain when the bathwater was flowing, but it did when the shower was on. There wasn't an option for a bath, not that I would have wanted to bath in that tub anyway. There were foot print stains on the bathroom floor. I honestly have no idea how that place is okay'd to stay open. It is a health inspector's nightmare! We had to go to our room to grab our things for a wedding and on the way back out, we saw a man trying to vaccum. I found it comical as it was not improving the carpet at all. All and all, as a customer service representative myself, I would have remodeled the rooms, hallways and elevators since the way they've remodeled is showing they prefer to deceive their customers into staying in a decent hotel. As a customer, I would have been much happier if the lobby was crappy and my room was nice and clean. Thank God for our last night, we stayed on Fremont at the Golden Nugget and that was our saving grace!! It was gorgeous! I think I will book there from now on.
How would this review be described?
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A: negative

Problem: Okay, this is a hard one. I know I'll have to go back again because I know this place can do better. So let's say 2 1/2 stars. My daughter and I dropped in for dinner earlier this week based on Seth A's review. And I discovered that I'd been here before with my husband for lunch one Saturday. My husband and I were thoroughly satisfied with our meals. I had the pupusas and don't remember what he had. This week, my daughter got the (giant) chicken burrito and fell in love. I was mildly surprised because at Qdoba, she only gets the veggie burrito. When I asked her about it, she said the chicken at El Pulgarcito is juicier than Qdoba's. LOL I wish I could say my chicken pupusas (with slaw) were good but I can't. (Insert sad face here.) While my pupusas looked great on the outside (fried to a perfect golden brown), the inside left me puzzled. When I cut into one, I saw no cheese, the "chicken" looked like some type of minced meat, and didn't taste like chicken. Not nasty but not what I expected. I also ordered a side of fried plantain. Yum! I love plantain. The crema (sour cream), mashed red beans, and cheese on the plate were new to me. It was a gooooood combination with the so-so pupusas. My daughter enjoyed my plantain platter as well. I can't get her to touch plantain at home. Our meal with drinks (two Pepsis) came to $18 plus change. Because I'm pretty sure I can get a better pupusa here, we'll go back again. Stay tuned...
How would this review be described?
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A:
negative