Problem: Write a positive yelp review.
A: My husband, sister, and I had a four-course dinner at this location this past month. It was mine and my husbands first time at fondue. We had a lovely experience and would go back for special occasions/date nights! The server had a lot of knowledge and was very helpful for us first timers. The cuts of meat were nice and they brought out extra dippers for the cheese. The GM came out twice to see how were likes our food and the server. Overall, thy had very tasty good, good service, and a nice ambiance.

Problem: Write a negative yelp review.
A: "Your credit card is not charged." This is what the lady told me when I told her that I wanted to cancel. Couple hours later, I see that my credit card is not only charged, but charged TWICE. She actually charged me $200 for what I knew about and another $400 that I had no idea about. It is such a waste of time and they are LIARS. Even the corporate office is full of LIARS. They told me they would refund me everything except $25 cancellation charge. She also told me she will send me a confirmation e-mail in the next hour. It's been 24 hours and there hasn't been an e-mail. My card is still charged. Cheap but terrible service. I would rather pay more for better service.

Problem: Write a negative yelp review.
A:
So after 3 months of service, things are not getting any better. When we are missed (which is often) we have to call and notify them of the "miss" then, they have an opportunity to make the pick up the next day. If they still do not, then we can request (aka fight for) a credit for the miss. I don't understand why it is so difficult for a driver to drive down a commercial ally, see their sticker on their dumpster and pick it up.. Call me crazy, but these guys are still really aweful.