In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.

I was pleasantly surprised to receive a call from the owner yesterday in regards to my experience at The Dog Wash. I explained what had happened during Milo's grooming visit and she offered a blameless apology. I find it very comforting to find people that can apologize for a situation instead of passing the blame along to the next person, even when they were not at fault to begin with. She informed me that the person who groomed my dog on Saturday is no longer with the company and she asked if I would be willing to give The Dog Wash another chance. I was hesitant, but because of her sincere and helpful customer service I decided to give it one more shot.
I won't give it a 5 star rating just yet, I still have to say what Milo's hair will look like, but it is a step in the right direction.
NEGATIVE