TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: My first trip back to Chicago in about 7 years was perfect! I chose the Knickerbocker as I had read that their rooms were recently renovated on top of being a great location to Michigan Avenue, Rush Street and downtown Chicago. I must say I was very impressed with the guestrooms! I had not stayed there prior but it definitely is a refresh from what I've seen in photo's posted on the reviews. The guestrooms are nicely decorated with a modern feel and they are good sized for a historical hotel! The beds are wonderful -- I need to get a pillow top mattress at home! I used the Internet access with no issue and I LOVED the larger screen TV's. The shower is fun with the different types of shower heads you can choose. And the bathrooms are fresh with all new granite and tile. I'm anxious to get back to Chicago and it won't be 7 years from now! I would highly recommend this hotel -- fantastic guestrooms, location and staff! I've added some digital pictures of my room as they are completely different from the one's I saw on previous reviews with the new renovation.

SOLUTION: positive

PROBLEM: Thirty years ago, we had a tiny "room" and indifferent service. This time, the service was superb and friendly throughout, with special commendation for the waiters and waitresses at the coffee shop, the door and bell persons, and the hilton honors person at the front desk. They even lowered our price (to moderately high) when we inquired a few days before our stay. When we want to stay south of the river downtown, we will be back

SOLUTION: positive

PROBLEM: The Conrad Chicago was by far the best experience I have ever had in travel leisure. Not only was the room beautifully decorated and very comfortable, but the food in the restaurant was exquisite. Not to mention the perfect service from the resort's employees! I was very impressed by how quick and caring the staff was of my own personal needs. I'm naturally a fitness freak, so I was pleased to learn of their massive fitness area on the 11th floor. Best of all, it was available to guests at any time, day or night. The resort was conveniently located by a large shopping area, so it wasn't a far walk to scope out the shops. The most memorable part of my stay was looking out at the city after dark and seeing how gorgeous Chicago looks all lit up. It was so relaxing just watching the city come to life. I was very disappointed when I had to pack and leave. Any time that I make my way back to Chicago, you better believe I will be staying at the Conrad Chicago. I recommend this resort to everyone I know who does a lot of traveling.

SOLUTION:
positive