These guys suck! They have two automated self checkin counter. So we walk up, see a long line and say.. hmm.. why don't we give the automated thing a try After going through a process of 15 steps, it says "please contact customer service". In the meantime, the line gets longer by 4 more people. It took us 45 mins to get to the counter. Imagine that when you are on vacation. We got the car etc. OK. I finally asked the person at the counter about the self service machines. They said "Those don't work 90% of the time". If you know that, why don't you remove them! +1 star for having the car I asked for.
Was this review given positively or negatively?
negative