The guy actually said we weren't in a smoking room, that it was "smoking optional." My wife replied that she was glad it wasn't "smoking required." We finished our vacation at the Venetian where we had an incredible time....read below for the full story. I would go back to Caesars for the restaurants, and Forum Shops...which you don't need to stay there for. I wouldn't stay there again. This all comes down to Customer Service. I also gave them several chances to fix this and they didn't so I have no problem sharing here. I booked a non-smoking room, at least six months in advance. When we arrived, they offered us an upgrade as soon as we got there. Great...all seemed fine. We get to our room and it smells like the last guest stomped out his/her Marlboro light just a couple of hours ago. We go down and tell them we reserved a non smoking room. They tell us, they upgraded us to the Roman Tower, but that all non-smoking rooms were taken..."we're very sorry." The guy actually said we weren't in a smoking room, that it was "smoking optional." My wife replied that she was glad it wasn't "smoking required." Too make a long story short, they allegedly couldn't get us a non-smoking room until the next day. The night manager told us to come back at 11am the next morning and they would give us a non-smoking room. At 11am the manager on duty explained they couldn't give us a room until after 4pm, since no one had checked out yet. That makes sense, but I was done with Caesar at this point...thousands of rooms in this hotel, even more in their sister properties and they couldn't find one non-smoking room. They didn't even care to try...every answer, without even walking away from the desk, was..."sorry." We finished our vacation at the Venetian where we had an incredible time.
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(1).