You'll get better service at the proverbial "Bureau of Motor Vehicles." Visited today to help my son secure title/registration for a car he purchased. The office opens at 8.30a but nobody actually started helping people until about 8.45a. And then it was only ONE staff person -- and she was visibly ill (which we later learned was a hangover after overhearing her conversation with a co-worker). ONE person working among the dozens of desks and workstations. Granted, it was a Friday morning, but still. Just one?!?!?!? I understand the need to schedule people on peak/off-peak demand for services, but this is NOT what I've come to expect from AAA. It was like a ghost town there. And nobody smiled at anyone else. Not at all. A (small) bunch of unhappy people trapped in a soul-less bureaucracy. As I said above: it's WORSE than the Bureau of Motor Vehicles. When we left -- 9.35a -- they were "serving" only customer #4. Unbelievable. AAA used to provide service. Not any more.
Is this review positive or negative?
negative