Q: 5 stars for Debbie our tour guide, 0 stars for Grey Line's online presence and customer service. The pick up location from the Cosmopolitan is difficult to find. It says right outside the Miracle MIle Shops @ Planet Hollywood but there are at least three entrances (two on the strip and one around the corner from the strip). When I called the customer service number at 10am to get clarification I received was a voice mail :( with a returned phone call at 2 in the afternoon! Do they think people will wait that long for their returned call? Gheez! And, when I did get a phone call back, she didn't provide me the information requested (exact details of the pick up location) she told me to call back AGAIN. DUH! Like I would call back again. :- A fifth grader could do better at customer service. HELLO? Anyone home? Anyone know anything about online web presence? Apparently not, because your online presence was frustrating for me, the user. Now let's talk about your online store called their website. When you search for them, the online website from England has better SEO than their own site here in the States- or don't they have a domestic web site, because that would be well, absurd, wouldn't it? What about online conversions, people? Do you know what a conversion is? It's critical actions that lead to revenue. You have none on your site. If I'm a customer (which I am) and I want to consume your product, what are my actions? What do I want/need to know from your website and what will I need to do to give you revenue? I will need to know: 1) Do you operate the day I want to go? ( I couldn't find on the site what days the business operates) 2) How much? (that was easy to find on the site) 3) Where can I catch the bus (how about a map with pick up locations on the home page? Don't think the map you have helps us one bit. If I can even access the map - which I could only do on my computer and not my cell phone-the font is so small, you can't even read what it says. 4) When I can catch the bus 5) Can I buy online or on the bus? If I can buy online would I get a pass that I can show from my cell phone because I didn't have a printer in my hotel room.( this information is only found in the FAQ section) Thanks for hiding that information on your site. I waited until I got on the bus and found out from others on the tour that I could buy a Groupon and save some money. Thank you Grey Line. These 5 things should be conversion buttons on your home page. You might get more customers and have happier ones too if you had an internet person handling your internet. Let now talk about mobile....do you know it's the fastest growing segment of internet users? I guess not because you don't have a mobile enabled site. Why would you do that? It's not like tourists are using their phones.....for EVERYTHING while on vacation. Again, HELLO? Anyone home? User interface scores a whopping zero. Customer experience on the bus...above average to great depending on your guide.

A: negative

Q: Man, they've got some really dry nasty bread. I wanted to like this place, and the meat is actually pretty good. I was eating my sub on wheat noting how dry the bread was when I tried a bit of my wife's sourdough. I only thought mine was dry, the sourdough was terrible. Oh well.

A: negative

Q: My parents and sisters referred me to this dental office because of Dr. Lee. But everyone in the office is great. The girls that run the front desk, the dental hygienists, both dentists...everyone is friendly and helpful. They all seem to work really well together and enjoy what they do, which shows. It also makes the atmosphere and vibe nice and comfortable. How does this office differ from others? Well, I've only been here twice (each for my 6-month check-up/cleaning), but I've had great experiences each time. The last time I was there, I overheard the care and time they took with one particular pediatric patient. They were very patient and took the time to explain everything to help ease her anxiety. While I was getting my teeth cleaned, a family of 5 walked-in for cleanings. Instead of turning them away, the entire office decided to work extra to fit them into the schedule. Despite the curve ball, my hygienist stayed calm and didn't rush my cleaning. Another tip: Dr. Lee is a Premiere Provider for invisalign. Meaning he has so much experience about this alternatives to braces that he can fix my teeth (and I've been told before that I am not a candidate for invisalign. that I'd have to do traditional metal braces, with headgear and breaking stuff to manipulate and make space...).

A: positive

Q: Today we drove across town with our two kids and arrived during their posted hours of operation. We were turned away and asked to return twenty minutes later because there was a party in session. I understand that this type of place hosts parties, but I didn't appreciate being turned away. The parking lot was full of federal government vehicles (on a Sunday) which is an obnoxious waste of taxpayer dollars.

A:
negative