How might one describe the sentiment of this review?
I can't even begin to describe how happy I am with the service I just received. I'm leaving tomorrow for a trip to San Fran and need a suit for a special dinner. I'm a thin guy, so it's really difficult finding a suit that fits me. I brought the suit here (thanks for many positive reviews from Yelp) to have it fit me better. It was just too big. I was aware going in that they weren't going to make it fit exactly perfect and they surely exceeded my expectations. When I showed up on Friday, the two women (mother and daughter) were so kind and warm. They got right to making the marks in which they were going to fix and made me feel so welcome. I wanted the suit back by Tuesday (now that I think of it that was very unrealistic considering it's prom season) and they weren't sure if they could do it. When I explained my situation, they agreed and fit me in. I was so happy! They were my lifeline to not having a baggy suit to this fancy dinner. When I went to pick up it today, it wasn't even touched and wasn't ready. The daughter was so sorry that it made me feel bad! She then went and started working on it right then and there. I couldn't believe it! THIS is customer service, people! Within an hour (enough time for me to grab lunch and fill up my tank) my suit was done and better than I expected. She even patched up a little hole for me! She also mentioned that her machine broke right in the middle so she had to finish by hand. Is it the perfect suit for my body, no. However, she truly made the most of what it could be and for that I'm thankful. I've never had such great interaction with a business before, from the small talk we shared to the service they provided. I will recommend this place to ANYBODY and will use them in the future. Thank you, thank you, thank you!...Choices: 1. negative 2. positive I think the answer is
2.