I went here before a movie and got an iced coffee. I asked if they would honor the refill price if I came back after the movie and was exited when they said yes. I thought I had a new pre-movie routine since I go to the harkins across the street often. I went back and was now told I need to pay full price. The gal I talked to before was no longer working. They wouldn't honor the refill price when I explained what I was told earlier. That's horrible customer service! Won't be coming back!
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a).