Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: My husband and I stayed at the Hyatt Regency while attending a family wedding in Chicago. From the moment we entered the beautiful lobby we were treated as if we were returning friends. Our rooms were ready upon arrival, and they were just as impressive as when I viewed them online. The location couldn't be more convenient to access all of Chicago's shopping and dining areas. We dined in Seston's Chop House, which I highly recommend. The staff at the hotel are professionals who work to make your stay there a grand experience. The Hyatt Regency Chicago is the only place we will stay when we return to the Windy City!

A: positive
****
Q: This hotel is absolutely beautiful. I is elegant, comfortable and a very relaxing stay. It was easy to get to the airport and very close to shopping. I felt like a king in a castle surrounded by luxury and beauty. I would recommend this hotel to anyone.

A: positive
****
Q: This hotel is totally overrated. Yes, the location is awesome, but there are plenty of other nearby hotel options. The customer service, or lack thereof, was particularly disappointing. Why are they paying anywhere from 2 - 8 doormen yet none of them can ever actually open the door for a lady? Even when her hands are full. The housekeeping staff couldn't figure out our preferences even after we left them a daily note explicitly stating such along with a tip -every day. Why ask what newspaper we want with our morning room service when you don't bring it anyway. As stated previously, the location is great. Location, however, does not make up for the complete lack of customer service and inattentiveness from staff. I would not stay here again.

A:
negative
****