Problem: Write a positive yelp review.
A: great Pho, very friendly owner and great service. Pho is on the pricey side

Problem: Write a negative yelp review.
A: So I decided to bring a friend here for his birthday last night. There were four of us. Three of us ordered the Kiki's Burger, the other got the spicy miso burger. All of the burgers had good flavor. The problem is with temperature, my wife ordered hers medium rare, as she always does, but one half of the burger looked as if it had barely even touched the grill. I know raw hamburger when I see it, it was raw. The server apologized and said she would show it to the boss. She then returned and said the boss responded that my wife needs to order medium next time. I have been in the restaurant business for a long time, that is not how you respond to a complaint. They sent a complimentary desert to apologize, fine. The server then dropped the check without the burger on it, I thought that was great, I didn't ask they just made it right...WRONG! After I put the money in the check book to pay, the server returned and said "I'm sorry, she made me add the burger back on." Needless to say, I will never visit this establishment again, they treat customers wrong and I would rather spend my money where it is appreciated. I will also stop recommending it to friends, which I used to do frequently. You lost a loyal customer Bachi Burger...nice going.

Problem: Write a negative yelp review.
A:
Ok, after some conversations, reviews, and complaints I made to consumer organizations (not sure if this had anything to do with it), Sophia Fiori decided to give me a credit. While I am appreciative of the credit and glad they decided to exhibit some customer service and show credibility, I also think that paying with American Express worked to my advantage. AX opened an investigation about the issue and perhaps this also encouraged SF to pursue a resolution. Always pay with Amex. Be leary of businesses that do not take AX. (They didn't want to take it initially, btw. ) They did resolve it. I just had to be insistent.