Read the following article and answer the question by choosing from the options.

My family also finally got its act together and went out to upgrade our phone plans and get new phones , so now , for the first time , I have a phone I actually feel fondness for , rather than just ambivalence . It is purple and seems to actually work in a lot of ways that my old one did n't . <3 The guy who figured stuff out for us was really awesome .. he had a pretty African accent and managed to keep our good humor despite the fact that the process was slow and we were there for at least an hour .

Why is the family at the store for so long ?
Choose from: -- None of the above choices .. -- The phone transfer is taking awhile .. -- There are large crowds .. -- They are browsing .....A:
The phone transfer is taking awhile .