Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: The pictures on this website sure are deceiving! In real life the Palmer House Hilton is not nearly as pretty as its made out to be! The cleaning staff was still there when we arrived at our room and they made us wait outside while they were still cleaning! Now, granted it was only 15 minutes and sometimes guests can be messy but I thought that was the only weird thing I would have to put up with on that trip. It wasn't! They charged us for a mini-bar fee when we don't even drink, no one told us that we would have to pay for liquor anyway! They also did not get our wake-up calls to us on time, so we missed our tour bus and almost a whole day of our trip. We had to spend $50 extra bucks on cab fees just so we could see the city in the way we'd planned! And then it wasn't as good because the tour guide wasn't there and we got lost! My husband lost the key to our room at one point on this trip and the desk gave him a hard time about getting a new one. It was terrible! I certainly won't be staying here again!

[A]: negative

[Q]: After booking a room over two months in advance at the Hotel Sofitel Chicago Watertower and confirming my reservation twice, I arrived to find that the front desk staff had 'no record' of my reservation and that the only rooms available were much more expensive than the room that I had reserved. When I asked to speak to a manager, it took almost half an hour for him to turn up. He did finally give me a room at the rate that I had been promised, but did not offer any compensatory discount or bonuses for my inconvenience. The room itself smelled of dog but was otherwise okay. Not worth the rate though. The website really makes this hotel seem upscale, clean, and well decorated, but the rooms are not in the style that you would expect from the lobby. The staff's response to my request to move to another room because of the obvious dog smell (which could only mean it hadn't been cleaned properly) was met with contempt. They did move me, but I did not get an apology. Will not stay again.

[A]: negative

[Q]: After reading the reviews on this hotel, I decided to book my stay for July 4th weekend here and I am glad I did, this hotel is absolutely beautiful. Our suite was gorgeous it is a very romantic hotel with big sit in picture windows. I do have 1 complaint. The bar is very boring and the resturant is not that great, but other than that I loved it. I would definitely stay there again.

[A]:
positive