Choose your answer: is the following review positive or negative?

I am leaving Thai Basil incredibly disappointed. I just waited 45 minutes to get my take out order while tables that had come in after me were served and finished their meal. I asked the flustered server if the bag on the counter was my order waiting and was told no. After staring at this bag for at least 20 minutes I figured that since no one had come in to claim it that I would ask again. I read the receipt on the bag and it matched my order so I told the server and he said oh yes it is ready. I grabbed the bag,frustrated that my cold order had been ready the entire time and the server was too busy( 3 tables) to look close enough or even acknowledge how long I had been sitting there. The worst part is that there are items missing from the bag and I'm too hungry and upset to go back. The food is great but tonight the service was miserable.

Select from:
(I). negative
(II). positive
(I).