We had a suite booked here for company meetings. Weeks before the event, I had called to get information on an early check-in and was told it shouldn't be a problem at all. All I would have to do is call on the morning we were arriving to pre-register and we should be able to get in early. When I called to do that, all three customer service agents I spoke with were incredibly rude and unhelpful. Not to mention, they gave me completely different information than what I was told when I called weeks in advance. I will never stay here and we'll use another hotel for our company meetings now on.
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negative