Problem: When someone calls a practice to get information, the 2nd question out of their mouth that skips your original question should not be: And who is your insurance company? And when you ask if they have any appointments for the same day the receptionist should not laugh like a hyena and then put you on hold. And the appointment desk lady when she picks up should not laugh when you ask about evening and weekend appointments. Psst, look out your window. See those tall buildings over there? That's the famous Las Vegas Strip! And it's not open 10 to 5 M-F, it's 24x7. I donh't expect an optometrist to be open 24 x 7, but no occasional evening or even Saturday appointments reflects a closed minded way of doing business that I can do without. There's a nice and respectful way to say No, we don't offer those hours or services that won't get you a one star review. Or you could choose to act like this practice did...and as a result now I'm choosing to share my experience in hopes others won't have to put up with the same thing. Just in case the practice does read my review: Appointment call, 11/11/13, 10:28 am. Yeah...it's legit.
How would this review be described?
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A: negative

Problem: AAAAAAAHHHHHH VEGAS!!!! Not bad with the WiFi and all but a confusing airport that seems detached from the real world. But- who cares? You're in Vegas baby!
How would this review be described?
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A: positive

Problem: Are zero stars an option? I rarely write bad reviews. I use Yelp primarily to support and give thanks to businesses I like. Mountainside Fitness has changed my protocol. After being a member for over 2 years, when I wanted to cancel they made it impossible. They have extremely bad business ethics and policies. The CEO is arrogant and rude and does not operate with the philosophy of treating customers right. Do not join this gym unless you are prepared to be a lifelong member. check out another former mountainside member's online debate with billy malkovich, "harvard graduate". it's pretty funny. http://www.toplinebusinesssolutions.com/mountainside/
How would this review be described?
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A: negative

Problem: They did a great job, they were fast and really friendly. They did not pressure me for a tip. It's so hard to find a good company I'm glad I did, I will definitely use them again.
How would this review be described?
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A:
positive