Problem: While the place is cute, the staff is VERY unprofessional. First of all they never answer their phone, don't you have a receptionist? Secondly, they have no manners. When my sister and I arrived for our appointments there was a man sitting behind the front desk eating a sandwich and talking to us with his mouth full (GROSS). My stylist wasn't much better. She seemed completely uninterested and bored the entire time and hardly even made an attempt to speak to me. She sat me down in a chair COVERED in someone else's hair (disgusting) and spent a mere 30 minutes on my haircut, which from experience I know should take at least an hour and a half if the stylist has any pride for their work. the end result... my hair looks absolutely no different. Unfortunately my sister had an even worse experience and her stylist was extremely RUDE. She made my sister stand up for the entire appointment (uhm, hello- isn't this supposed to be a relaxing experience?) and insulted her and her hair the entire time (FYI my sister has beautiful, healthy, long hair). Lady if this is how you get clients to come back, by making them feel like they need to because you create a sense of insecurity- its NOT working. Her stylist was also running behind, so despite my sisters request for her to add more layers and fix her botched bangs from a previous salon experience, the stylist simply trimmed her ends. Even after my sister argued with her (yes, she had to argue with her- what happened to the customer being right?) about her not doing what she requested, the stylist refused to do anything and simply said, "well my next client is here". This salon and great potential but their staff needs some etiquette school. They are lacking professionalism and customer service skills and would greatly benefit from a strong dose of manners.
How would this review be described?
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A: negative

Problem: Got my rear bumper 'fixed' there and a couple weeks after I got the car back, I noticed that the paint was cracked and chipping in four different places across the bumper. They also forgot to put the fuel tank rubber seal back after fixing fender. The lady looked at the bumper and said that someone probably hit my bumper and they don't cover chips caused by outside sources. There was absolutely no sign of bumper flexing or denting and regardless, the paint was chipping way too much to have been properly done. She also said I couldn't verify they were at fault for losing the rubber seal so it wasn't their problem. And then she just went back inside. Save yourself of dealing with a crappy maaco-grade paint job and a good-for-nothing "lifetime quality guarantee" and invest in a quality shop. Took my other car to gallo-miller and it was much, much better quality of workmanship and customer service.
How would this review be described?
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A: negative

Problem: BOOO! I was working on a craft project for my daughters room Good ol Martha Stewart informed me that I should use a product called Homasote. I went online to find out where I could get it, since it's a green product I thought I might have trouble finding it. Apparently all Home Depots in my area carry it. I go in and I ask very nicely for someone to point me in the right direction. Just shy of being laughed at I was told they never heard of it and pretty much dismissed when I tried to tell them what it was and ask if they had anything comparable. Turns out Lowes was a MUCH bigger help. They didn't carry the product but they had a green material very similar and my project is now finished and looking very cool. I don't think I'll be back to this location. I'll just drive my happy ass down two blocks further at Lowes.
How would this review be described?
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A: negative

Problem: Ka has gone WAY down in the short time it's been open. Last week they were shut down by the health department for a second time! I don't know if they are open again as of then but I can assure you I wont be going back.
How would this review be described?
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A:
negative