Read the following article and select the best answer. Article: When I was young, my mother didn't have the money to send me to school, but she thought it was important for me to keep up with education. So she decided to teach me extra lessons herself. But because she had to go to work, the only time she could do it was at 4:30 in the morning. We need every one of you to develop your talents and your skills so that you can help us old folks solve our most difficult problems. If you quit on school--you're not just quitting on yourself, you're quitting on your country. No one's written your destiny for you, because you write your own destiny. You make your own future. That's why today I'm calling on each of you to set your own goals for your education and do everything you can to meet them. Your goal can be something as simple as doing all your homework, paying attention in class, or spending some time reading a book. But whatever you decide to do, I want you to commit to it. I want you to really work at it. I know that sometimes you get that sense from TV that you can be rich and successful without any hard work--that your ticket to success is through rapping or basketball or being a reality TV star. No one's born being good at all things. You become good at things through hard work. You're not a good athlete the first time you play a new sport. You don't hit every note the first time you sing a song. You've got to practice. Question: What does the writer want everyone to do by improving their talents and skills? - To quit on their country to earn more money. - To offer help to the old people who have difficulties. - To write their own new destiny by working as TV star. - To spend some time writing books about their own life.
To offer help to the old people who have difficulties.

Read the following article and select the best answer. Article: One morning there was a massage on the answering machine from an angry customer, complaining about her lack of service----service that had been stopped because her check had bounced. As it is my job to handle payments received, it was my duty to collect the check. As is often the case when a check bounces, I soon found that this woman's phone number was no longer in service. A check of the caller L.D told us the call had come from the manager's office of the apartment building where our customer lived. We left a message with the manager and within the hour our call was returned. I told our customer gently, sympathetically that a check she had written had been returned for lack of funds. I told her I always want to let people know about returned checks quickly because the huge fees the bank charge can cause more checks to be returned and more fees to be charged. I told her I hope she could contact the bank and get things straightened out before her problem got worse. I also told her, gently once more, that I hated to add to her problem but she would owe us a fee because the bank charges us a fee when a check is returned. She told me she had difficulties because of being on a fixed income and being in poor health. She told me she had no children but had raised several that belonged to her husband and after living with him thirty years he had left her for another woman. Finally, after she had promised to pay, I told her not only do I care about her situation, but she taught me something. When a person is angry, there may be reasons you don't know about. If you don't react with anger, you may learn what the real problem is and may in some way be able to help, if only with a little sympathy. Question: How did the author get in touch with the woman? - By calling her manager - By finding her apartment - By leaving a message - By contacting the bank
By leaving a message

*Question*
Read the following article and select the best answer. Article: Look carefully and you'll find musicians at the top of almost any industry. The television broadcaster Paula Zahn(cello) and the NBC chief White House correspondent Chuck Todd (French horn) attended college on music scholarships; Both Microsoft's Mr. Allen and the venture capitalist Rogar McNamee have rock bands. Lorry Page, a co-founder of Google, played saxophone in high school. The former World Bank president James D. Wolfensohn has played cello at Carnegie Hall. The connection isn't a coincidence. I know because I asked. I put the question to top-flight professionals in industries from tech to finance to media, all of whom had serious ( if often little-known) past lives as musicians. Almost all made a connection between their music training and their professional achievements. Will your school music program turn your kid into a Paul Allen, the billionaire co-founder of Microsoft (guitar)? Or a Woody Allen (clarinet )? Probably not. These are outstanding achievers. But the way these and other visionaries I spoke to process music is interesting. But the key question is: why does that connection exist? Paul Allen offers an answer. He says music "establish your confidence in the ability to create." He began playing the violin at age 7 and switched to the guitar as a teenager. Even in the early days of Microsoft, he would pick up his guitar at the end of marathon days of programming. The music was the emotional analog to his day job, both of them show his different creativity. He says, "something is pushing you to look beyond what currently exists and express yourself in a new way." For many of the high achievers I spoke with, music functions as a "hidden language," as Mr. Wolfensohn calls it, one that enhances the ability to connect different or even opposite ideas. When he ran the World Band, Mr. Wolfensohn traveled to more than 100 countries, often taking in local performances (and occasionally joining in on a borrowed cello), which helped him understand "the culture of people". Consider the qualities... Question: The author develops the passage mainly _ . - by classification - by comparison - by example - by process
**Answer**
by example