Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: The Talbott Hotel claims to be Chicago's Premiere Small Luxury Hotel. After staying there and experiencing the service, environment, and the hotel in general, I can say with confidence that this just isn't true. I arrived with rather high expectations due to the claims made by the hotel and some of the reviews posted on their website and I was immediately disappointed. No one came to my car to collect my bags and I was forced to lug them inside myself. The doorman was polite but failed to even open the door for me, leaving me to fend for myself while trying to carry my bags. Once inside, the atmosphere was not what I expected. The lighting was poor, leaving the lobby dark and it looked like a dingy setting with a glossy veneer in an attempt to hide the degenerate state of the building. The carpet looked dirty, as if it hadn't been vacuumed or washed in quite some time, and up in the corners where the walls met the ceilings there was visible water damage. When I arrived at the front desk, I was forced to wait over five minutes until someone came out to help me. After checking in I went up to my room and was once again disappointed. The bed was very uncomfortable and I ran the shower for ten minutes without ever receiving any hot water. That night I ordered room service. The food took 45 minutes to get to my room, and when it finally arrived it was cold. The fitness center had a very small selection of machines which caused long lines while waiting to use them. I would certainly not recommend this hotel to any of my friends, and probably not to my enemies either. Stay away!

Answer: negative

Question: Having come to Chicago with my three sisters for a relaxing weekend of shopping and spa days, the Hotel Allegro Chicago filled every bit of my checklist. We arrived and immediately were checked in and shown to our rooms; we both had the "double double deluxe". The rooms were gorgeous, well taken care of, clean, comfortable, well decorated and luxurious. The hotel also has a spa which was perfect because we didn't even have to leave the hotel for our relaxing spa day. The hotel has great staff, they were always attentive to our needs. My favorite part was the complimentary tea and cofee - I am a coffee addict and getting my caffeine fix any time of every day was great! Stay at the Hotel Allegro Chicago if you want great service from a relaxing and luxurious hotel in the heart of Chicago's hustle and bustle!

Answer: positive

Question: When you stay at a hotel like The James, just from their price point, you expect a certain level of quality. If I pay well over 500 dollars for a room, I do not think it unreasonable to expect not only a quality room, but also a certain level of standard of service. Perhaps this hotel should rename itself The Lebron James, because it has about as much class as he does, and is about twice as pretentious. A handful of baby powder thrown into my face would have been a refreshing break from the level of service I received at The Lebron James. My night of hell began with the clerk, bellboy, or whatever he was, at the front desk, who faked what I assume was intended to be a British accent, but ended up as an unholy melding of Australian and New Englander. A British accent does not make you fancy, or skilled. Once I made my way past Mr. Belvedere and to my room, I was disappointed, not only by its size, which was unusually small, but also a faint scent of cigarettes. Not a strong one, but I could definitely smell smoke. Not acceptable. Then, while I was sleeping, a deep throbbing sound began to emanate from the walls. It sounded technical, mechanical, like an air conditiner malfunctioning. Despite many reassurances from the front desk, the throbbing continued on throughout the night. I demanded the man at the front desk come up and rectify the situation immediately, but from what I could tell, he never came.

Answer:
negative