Q: This establishment is only out for the all mighty dollar and has very little interest in your child's wellbeing. Our child' 3-year-old preschool booked an end of year school party at Sports Connection months in advance. Without notice, and through an accidental discovery, Sports Connection happen to let it slip that they also booked an entire 5th grade class' (11 and 12-year-olds) end of year party at the exact same time and date. They never tried to make concessions or apologies about the over booking. What made the situation even worse was that fact that Sports Connection didn't even apologize or offer a suitable alternative. They knew that they would make the money regardless if a few 3-year-olds were there or not. We are highly disappointed in the attitude and posture that Sports Connection took on this matter.

A: negative

Q: Funky chic!!! This was the first time I have stayed at a Vegas hotel other than the Encore. I was not disappointed, however, Encore is still my fav!!! Sorry to admit that on The Cosmo's review, but it's the truth...plus...I still give The Cosmo 4 stars!!! I have no real complaints about this hotel. The staff is great, bartenders AWESOME (Tim at the Chandelier Bar!!!), rooms are large and nice, customer service good, food is decent, and plenty to do within the hotel itself. The check-in process is quick and efficient, however, the staff at the front are not overly friendly. They do their job, but that is about it. Not a negative, but just expected a little more convo and smiles. However, Ali at the front desk is top notch...he provides the type of customer service I expect!!! The rooms are quite large and funky. The shower/tub area is ginormous and a huge plus. However, shower/tub area is so large that it is freezing in there unless you are actually standing under the water. So...didn't really get to fully use the tub area. The vanity/sink top is a bit small for 2 people with lots of product, but not a big deal. Other than that, the room is fab. House keeping is very good at keeping up with messy peeps (my husBAND), but we did have 1 strange encounter with them. My husBAND and a friend went up to the room 1 night to drop some stuff off and when they opened the door there was a lady in there. My husBAND assumed he was in the wrong room as the lady just looked at them and didn't say a word. He went back to the elevator and retraced his steps and ended up back at the same door. This time he knocked and the maid opened the door and simply asked "May I help you?". She just gave my husBAND the vibe that this was her room and not that she was cleaning it. He finally got into the room, but just left feeling weird about her being in the room. We tried many of the bars and restaurants at The Cosmo and loved them all. The room service food is a big miss, however. Very bland and overly priced, but what room service isn't? The main floor of the Cosmo is predominately non carpeted and very busy. Someone had spilled their drink and my husBAND slipped and fell. There were many employees around, but not one stopped to ask if he was okay or to find out what happened. I guess they assumed he was drunk. We had to go over to security and tell them that they might want to clean the spill up so someone doesn't get hurt. This example is my only real gripe about The Cosmo. While they provide good customer service when you ask for it, they are not very perceptive about someone needing customer service. Oh...one more gripe. We had booked our room on our debit card and given our credit card at check in. When we left, our charges were charged to our debit card. We called and were told that this is because this is the card we used to book and if we wanted to use a different card for charges we would have had to give the other card at check in. WE DID!!! Very strange, but whatevs. Overall a fantastic hotel and I would definitely suggest it to anyone visiting Vegas. However, I do think the Encore has The Cosmo beat in all aspects so I will no longer be cheating on the Encore. Wait...The Cosmo does have a better location than the Encore. It is right near the heart of the strip and you can easily walk to everything. With the Encore, you have to cab it everywhere. That is a HUGE plus, but still sticking with the Encore!!!

A: positive

Q: This has always been a favorite of ours for dinner before an event at Gammage, so this isn't the first time we have been here, but it will be the last. Seriously. While I have never been overly impressed with House of Tricks, my girlfriend has, and the atmosphere is pretty nice. For me, the food has always been just ok, not bad, but not anything special in this city of really good restaurants. The service in the past has always been pretty good, but Saturday night was a whole different story from the bottom to the top. We had reservations for 5:15 for a 7:30 show at Gammage. Plenty of time, right? Well, it wasn't. We showed up 5:15 and were seated about 5:30. Crowded? Not really. We spied about a half dozen empty tables. There was a line at the hostess station, and it was obvious it was a first night of work for someone, or maybe a couple of their first nights. It took almost 5 minutes for them to seat parties even though there were a lot of empty tables. So, about 10 minutes later, a young woman approached us and said she was not our server, but that she would bring us some water. She asked if we were going to Gammage, and we said yes. The server would be told this, we were assured. About 5:45 we ordered a bottle of wine when our water arrived. It showed up about 5:55. Upon opening the wine, a server knocked my glass of water into my lap. Really, not that big of a deal at the time, as I was wearing black pants, and accidents happen. Our actual server finally showed up, and we told her we were now in a bit of a hurry, since it was now about 6:00. No problem. We ordered three Caesar salads and a bowl of soup, and our entrees. By the time the salads arrived at 6:20, we knew we might be in trouble on time, but the server told us that the kitchen knew that we needed to leave soon for the play. 5:50 soon rolled around, and we knew there was no way for us to stay and eat. When we informed the server, she said our meals still weren't ready anyway. She kept blaming the kitchen. The manager (?) apologized, and said he would comp the salads and cup of soup. Big of him. The wine was a $42 bottle of wine they paid $20 for. He should have comped it, too. Really, we weren't looking for anything free here, but he made sure that we weren't ever coming back, and he could have prevented that by making a gesture for the water in my lap and the overall bad service. Not only have they lost our patronage, but we brought friends along from out of town who come into town for events at Gammage, and their feelings were the same. To be honest, there are just way too many good restaurants in town to be treated this way and just to be told they were sorry. This place has a great atmosphere and decent food. That's not enough anymore in this day and age. Someone mentioned in another review that House of Tricks seems to be having some issues with service around this time-frame. It is unfortunate that it happens to anyone, but for us its unacceptable.

A:
negative