Problem: I see Dr. Bonilla at the pain clinic and I'm really happy with the care I'm receiving. My experience is the same with Brenda P.'s because I feel like they genuinly care here. It can be difficult to talk about what's going on with me and I felt like Dr. Bonilla and his assistant really listened to me.
How would this review be described?
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A: positive

Problem: Jason's Deli, I know "Deli". But they are soooo much more. They actually cater all kinds of stuff. Breakfast, lunch, and dinner. Amazing. And so afforable. The meeting lasted all day and it was one of those "clock watchers", after Jason's breakfast meal I was just watching the clock waiting for lunch and it was Jason's. After that I actually prayed it would be Jason's. Crazy thing is the wedding I went to this weekend....Catered by Jason's.
How would this review be described?
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A: positive

Problem: Decided to give this location a try as it is on my way to work, and I drink Starbucks 2x daily. Was disappointed that there was no drive thru but that is no ones fault. I would say that my 2 stars are only for the outcome of my drinks. The rest of my experience was a total service failure. I came here two weeks ago and then again last week. Neither experience was positive. Both times I felt like I was a hassle to both the barista and the woman at the register. Both times, the women taking my order apologized to me because they were carrying on conversations with their coworkers while I was ordering. Is it that hard to focus on a customer for 30 seconds. I wrote this off the first time but twice!? Come on ladies. Additionally, during my second trip no employee made eye contact with me. Not while taking my order nor when handing me my drink. She then apologized for talking to her coworker while not looking at me! I manage a VIP services department in a strip casino, so I deal with guests and customers every day. I know what they're going through but I also would expect to be treated as if I'm not invisible. I'd rather pay the inflated casino prices for my Starbucks and be treated kindly than simply be ignored. Additionally, they were more than happy to chat over the the separator with regular guests. Apparently new customers are not as valuable at this location. I was so angry I took the store mangers card on my way out but decided it just wasn't worth my time. Ill continue to frequent any other location.
How would this review be described?
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A: negative

Problem: My husband and I struggle to give Keri the credit she deserves when we tell anyone about our wedding. We loved the venue based on the gorgeous ceremony location and the perfect reception space, but we ultimately chose to book our wedding at TPC Summerlin because of Keri. We do not have enough words to explain how wonderful our experience was from our first tour to even today, three months later. Keri was the answer to every one of our wedding planning prayers and the entire staff at TPC Summerlin over-delivered on the day of. Every lengthy email that I sent to Keri always got a nearly immediate response with every question answered and sometimes those replies came late at night. Everyone on her staff was a terrific listener, a gracious host, and pleasantly accommodating of any request. My husband and I are in the hospitality industry, so we know a staff of this caliber is hard to come by. The food was outstanding, our guests never had to wait for a beverage, the DJ kept the energy going, the cake was dreamy, the reception space was perfect, and the best part - if anything did go wrong - we still have no idea! Being able to relax and just enjoy our wedding day was truly thanks to Keri and her team. We still hear from our guests that ours was the best wedding they have ever been to!
How would this review be described?
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A:
positive