Problem: What would be an example of an negative review?

Answer: The Skinny: picturesque ambience makes for a nice relaxing morning but the food definitely had some hits and misses(2) Service: efficient as always (4), value: given the tableside service for some items with buffet-styled appys, grilled foods and desserts, you can probably find a better deal at a buffet for $59/person (price includes live entertainment tax, juices and sodas). (2). My hubby's been dying to try this place out for a while so we decided to give it a try. The old school Country Club air can't be beat as the restaurant overlooks the beautifully manicured 18 holed grass golf course. A live band serenades you as you marvel at this green oasis. Service is quiet and efficient which makes the experience all the more enjoyable. That being said, the food just doesn't match up to the promise of its ambience and staff. There are two distinct components: the tableside menu (unlimited ordering) which is prepared a la minute, and the buffet consisting of grilled, cold and dessert items. I asked the hubby what his favourite thing on the cold buffet table. He said that it was the peppercorn encrusted goat cheese with a side of the candied pecans. 'Nuff said when the best thing on the buffet is something that require little to no preparation. (FYI - they did have a plentiful cold seafood bar with fresh oysters, smoked fish, crab and ceviche. That being said, the hubs and I tend to be leery of seafood that's been sitting on a buffet table). We did try the corn chowder but found it too cloyingly sweet. The grill offered many options including brined pork (pretty tasty), shrimp with chipotle sauce (also pretty tasty), roasted corn (tasted the same as the succotash), roasted potatoes (okay), ancho-chile encrusted turkey (dry as hell)and filet of beef (chewier than jerky). We did sample some of the kiddie table items and they were decidedly mediocre. The slider was overly dry while the mac n' cheese was overly watery. (FYI - no fries or potato chips to go with the slider makes this a bit of a bleh! I imagine for the younger set.) Loving pastries, I opted instead for the carb heavy items. Although the croissant was flaky, the danishes pastry did not hold up to the fruit filling. The little muffins were overly dry and unappetizing. The granola lost it's satisfying crunch after sitting too long in the yogurt/berry parfait. Major fail for a continental breakfast fiend like me. Tableside, we ordered the BBQ pulled pork eggs benny, the French Toast Bread pudding, Chicken Paillard, Grilled Hot Dog with a side of corn succotash. The best was the BBQ pork eggs benny - it was literally a messy mouthful of guilty pleasure. Imagine a bacon-onion-cheese biscuit topped with BBQ pulled pork and poached egg. Then top it off with a playful chipotle hollandaise. It was pretty good but sadly the only thing we wanted to finish. All the other items were nothing we would return for sadly (corn succotash = so-so flavours with too much cream, french toast bread pudding = overly dense textural nightmare, chicken paillard = bland, grilled hot dog = dehydrated weenie with no snap and an overly large bun). The nail on the coffin was the dessert table. Of all the desserts, I only wanted a second bite of the La Reve cake - a lovely concoction of chocolate ganache and praline crisp on the bottom. The opera cake was okay. The macaroons, the coconut cream pie, the chocolate eclair...they all had some textural issues especially with the marshmallow topping on the pie. If you consider the AYCE tableside service, this place is a great deal. However given the hit-or-miss quality of the food you're given, it just doesn't quite live up to expectations. A 2.5 -starred review.

Problem: What would be an example of an negative review?

Answer: This post office in Mesa Arizona has the slowest working people in the United States. Not only do they only have one or two clerks out at one time but it seems like they always take a break for 20 minutes. When one worker comes back two workers go off to break. The other post offices in Mesa have workers who really seem to care about their jobs. They are efficient ,helpful, and speedy. At this post office they are slow,wander around with blank looks,and don't really care. I spent 45 minutes in line with three people ahead of me 45 minutes is ridiculous.

Problem: What would be an example of an negative review?

Answer:
The sales guys, Wayne and Rob, were both really friendly, very easy to talk to. I was a little disappointed with the over all experience though as there were two vehicles, exactly the same 2011 GMC Terrains, same equipment, both within $500 of each other. When I came in to finish the paperwork, one had been dropped to $17,998, from $22,500. So I chose that one instead, as they remained firm on the price of my original choice $22,998. I was told that the mark down was a mistake, but they would honor it. The very next day the price of my original choice went down to $17,998 as well. Which I found out when I had to drive back down to sign additional paperwork, Certified certificate (?) the very next day. Frustrating, but I get it, but if they would have been more flexible on the price of my original choice, I would have paid more than $17,998 and taken it, since it had less miles. By the way, my original choice is still sitting on the lot, even at $17,998. When I went to take it on my very first trip, my dad checked the oil for me, and we were both puzzled over the fact that there didn't seem to be any oil in the car. So I took it to a shop that was close to where I was purchasing gas, because although I am NOT a mechanic I do know that engines are supposed to have oil, the mechanic at that shop was super friendly and confirmed that the engine was about a quart low. I watched him pout another quart of oil into the CERTIFIED VEHICLE that I had had for just over ONE WEEK! Then the coup de grace, I went to the DMV on Monday, 2/10/14, (my only day off this week), and spent 4.5 hours waiting (I get it, that's NOT AutoNations fault :-), when my number was up I sat down at the window, started to go over the paperwork, and was informed that the smog had expired the WEEK BEFORE! She told me there was nothing that she could do, and told me that I would have to come back the next day. On the way home I called Wayne and told him what had happened, explaining the situation in full as my temp registration was expiring on the 11th, he was great, told me to bring the car back down anytime and they would smog it for me and go to the DMV for me. GREAT!! Great customer service and service recovery. I took the car to my parents, as I can't just take time off to spend at the dealer or DMV. I called the next morning, yesterday as it happens, and spoke to Steven, who said that I would have to wait for Rob to get in at Noon because he wasn't aware of what they had worked out (good thing I didn't take the day off). So my parents took the car in after noon and they smogged it, but then said that they would not be able to go to the DMV in time and that we would have to go BACK TO THE DMV. My dad didn't want to let the temp expire so he spent the rest of his day at the DMV. It's bad enough that I had to ask them to go down and get it smogged, but then for him to have to spend his day at the DMV was ridiculous! He's retired but his time, anyones time, is more valuable than that, in light that it was a simple mistake that could have been caught and rectified prior to me driving off any one of the times that I was down there. So, while I have recommended the Terrain, it's great (now that it has oil), I would hesitate to recommend AutoNation. You're people are great, but you're processes, quite frankly, suck. Thank you for your time! Gabi