Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

This hotel is absolutely amazing. I have paid to stay in Hotels that cost an arm and a leg only to get crappy service in return. However, here it's comfortable, friendly, and a vacation. In fact, all vacations start with your lodging, and how can you have a good vacation with poor lodging? The beds are comfortable, clean, and upscale, while still being homey enough to be relaxed. The services and staff are tops, and the view from the rooms is absolutely gorgeous! And I must commend the cleanliness! Nice place to stay, and worth every penny! Will definitely be coming back!

positive

After staying at the Omni Chicago Hotel, I can honestly say that I will take the time to book a room, ahead of time, on my next visit to Chicago. We were thrilled to see how beautiful the hotel was, at first because it seemed like it would be a nice place. The outside of the hotel was pristine, but our room was filthy! We requested a non-smoking room, but it had obviously been smoked in before, as you could still smell the stale smoke in the air. In fact, we were told that the entire hotel was supposed to be non-smoking, but the hallway smelled like cigarettes as well. To top it off, room service brought us the wrong item. When we checked out, we saw that they still tried to chage us for the item, even after we sent it back. I would also have to point out that Michigan Avenue is a bad spot for a hotel that claims to be so high class. Right outside of our hotel were drug dealers and prostitutes. I couldn't even go to the gas station after 8 p.m. because I was too scared to leave the hotel. The pool was closed on our first night there because of some convention that the hotel was holding, thus keeping us from using the hot tub that we were looking forward to. For the price of the room I would say this place was a definite disappointment. I have learned my lesson to check out the room before I agree to stay in it next time. This place gets 1/2 of a star from me.

negative

The hotel is staffed by very nice but many inexperienced people. Executive lounge has limited hours and no access outside of those hours. Other areas similarly lack the level of service that is expected for this type of hotel. One of the individuals at the concierge desk twice gave us bad information about public transportation and the hours at one place. While the location is good, this particular hotel is simply not a good representation of what Swissotel is supposed to be, and there are far better choices in Chicago. It would not be my choice for a return stay.
negative