I called Dave shortly after my home warranty company sent over my details and notified them that my water heater was not working. Dave was able to quickly respond and head over but was short and generally unpleasant on the phone. Dave and his son showed up at my house only 10 minutes late and that's when all the fun started. Right away Dave complained that there was no way for him to get through my narrow side alley with his tool box. I offered to carry it for him to held, Dave declined. His son then offered to do the same and Dave again declined then simply carried it himself through the ally just fine. Arriving at my WH Dave tried to light the pilot, I pointed out that I had turned off the gas line to prevent any possible danger the night before when I noticed the issue and he turned it back on. He too was unable to keep the pilot lit, put the temperature control knob in the off position and began to disassemble the unit. His son pointed out that the gas line was still on and Dave snippedly stated that he had the temp. valve in off. This is actually not safe when you are taking apart the gas and pilot assembly, his son was right...I backed up a few feet for safety. After doing a bit of triage on my WH, he said it was not installed correctly; that it shouldn't be on the ground nor should it be outside without an enclosure and this was causing water to get under the WH preventing the necessary airflow for it to work. I have a gas WH. Note: it had just rained the past two days straight hard and heavy and much of my yard still had standing water. Having been here when this was WH was installed and having done the research myself on which WH was best for my situation a couple years ago I found this assessment interesting. I told Dave that I purposely purchased this unit because it was an outdoor WH and that I watched the other plumber install it and verified all the measurements after his work to make sure they matched the installation guide from the manufacturer, which they did. Additionally, I again reviewed the manufacturer's installation guide which did not require any sort of enclosure or lift / rise. Dave simply responded that he has been doing this for 40 years and knows what he is talking about and that both the other plumber and the manufacturer's instructions were incorrect. He said there was work he could do to raise the WH, drill some holes in the bottom pan, and build a protective enclosure but that warranty would not cover any of the work. I questioned his assessment again stating that I find it hard to believe that both the other plumber and the manufacturer would both have been wrong not to mention the fact that the previous WH was installed in the same way and place for 10 years prior without issue until it started to leak. Dave got extremely defensive, started using a ton of profanity, calling me some not so nice names, and insulting my character. At his point it became quite obvious why Dave works for himself and has no other employees; no one could possibly stand to work around someone with such a horrible attitude. I ended the conversation stating that it was completely inappropriate and unprofessional. He asked what I wanted him to do with the WH and I requested he drill the holes and put in the lift as he recommended. He then argued and said that was not what he recommended. I asked him to then clarify what he recommended and he through his hands in the air. I said to just put it back together and I will have someone else come out and look at it. He told me to "blow it out my a$$" and started to slowly reassemble to unit. When he was finished and started to walk away I pointed out that he missed a wired clip, he then came back and fixed the problem. The second time he started to walk away I pointed out that he left the gad line on which was dangerous and that I would go ahead and turn it off for him. Standing right next to it he argued with me that he had already turned it off...I pointed right at it and looked at him, nothing. I turned it off and they left. He then called my warranty company and told them my WH was not installed nor maintained correctly and should not be covered. Can you believe this guy? Later that afternoon I spent 10 minutes outside, cleaning away debris [leaves, dirt, spiderwebs, etc.] from the area so it would dry faster. Low and behold, it worked fine another 10 minutes later after the water in the area dried up. It has rained 3 times since then, very heavy, and no issue with the WH. This guy is a joke. Dave has no idea what he is doing from a plumbing perspective, has little attention to detail, has a horrible, insulting, and off-putting attitude, can put you, your family, and your home in danger, and acts in spite to try and 'hurt' you if he doesn't get his way. I also called my warranty company and filed a complaint against Garrett Plumbing, apparently I was not the first. AVOID AT ALL COSTS!

negative

Loved the open patio. It was really amazing food! Loved the lamb "pops"!!! And wine and makers mark on tap...can I just say "heck yes!" And then top it off with the gluten free brownie dessert that my friend had was unbelievable:) Can't wait to try it again!

positive

The kid at the pharmacy is so unbelievably rude just now. My dr.'s office called and left a message at 9am and I called the pharmacy at 1pm to see if the Rx was ready and they had no recollection of this being called in so I called my doctor again and asked them to call and actually speak to the customer service agents. I gave it two hours called them back just before 3 and the kid said,"yeah we just got it but we have other ppl before you who are also waiting for their Rx's to be filled." I said I'm aware of that but what I really felt like saying is it was called in at 9am!? I downed 32 ounces of pedialyte to hold me off from getting my medication today and u have the audacity to make me feel like I'm being rude?! And then right after I got off the phone with him I received a text that it was ready so... This rant is for the Target pharmacy kid. Screw you, I've been vomiting for the last 36 hours and you have hurt my feelings...

negative

My fiancee and I need something to eat during our layover so we stopped here. Aye aye aye :/ There weren't many people in line and there were 2 people at the cash register... We waited about 20 minutes just to pay for the premade food we took out of the cooler. Everyone in line was incredibly frustrated by the ridiculously slow service. We made it back to our gate just in time to eat before they started boarding the plane. I feel like in an airport, service needs to be very efficient; people may not have a lot of time between flights to wait around. Anyway, the food: we got a sushi roll ($9.99) and a spicy mango chicken wrap (I think it was $7.99). The sushi was definitely overpriced - I would normally pay about $6 for a roll like this at the sushi counter in a grocery store. It did taste fresh and was slightly better than I expected for the airport. The mango chicken wrap was really good, healthy, and filling. Again, I felt it was overpriced but that is to be expected when traveling. Pei Wei is an off-shoot of PF Chang. The menu items sounded delicious but we did not have time to place an order and then wait even longer for food. If I have the time, I would stop here and give them another chance.
negative