instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi.
agent: Hello. How may I assist you?
customer: Owing to an emergency I had to request for this change reservation.
agent: Ok, I will help you with that. Can I have your name , please?
customer: My name is Anna Young.
agent: Hold on a moment.
customer: Sure.
agent: I am sorry, there is no reservation found on your name to change.
customer: Thank you.
agent: Thank you for availing us.
answer:
no_reservation

question:
customer: Hello.
agent: Hello, how can I help you today?
customer: I am Steven Campbell, I am looking for a flight under fare of 500 to meet my mother at Orlando.
agent: Sure, kindly mention your travel dates?
customer: I will fly on 08/04 and return on 08/06.
agent: Can you please provide me your airport codes?
customer: I will fly from WA-SEA to FL-MCO.
agent: Ok, please wait a moment.
customer: Sure.
agent: There is a flight with your requirement, airline is JetBlue with price 100 and a single connection.
customer: Please proceed with booking.
agent: Shall I proceed with booking?
customer: Sure.
agent: Your booking is done and flight number is 1001.
customer: Thank you for helping me.
agent: Thanks for reaching us, have a good day.
answer:
book

question:
customer: Hello.
agent: Hello, how can I provide assistance to you?
customer: Please book a ticket from HOU to DEN to attend an interview.
agent: Sure, we are here to help you. May I know your travel dates?
customer: My travelling dates are Oct 15 and Oct 17.
agent: Do you need any way station in your journey?
customer: I want single way station.
agent: At what time, would you like to travel?
customer: I am comfortable with any time.
agent: Do you have any other requirements?
customer: No.
agent: May I know your good name please?
customer: I am Edward Collins.
agent: There is a connecting flight with fare of 100 and 1024 flight number. Shall I proceed?
customer: Ok, please proceed.
agent: Your seat has been reserved with Spirit airlines in economy class.
customer: Thank you.
agent: Thank you for choosing us.
answer:
book