Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: Seriously love this place! keeps getting better! Service is phenomenal, i have been going to Houstons with my family ever since I was younger it was always our special treat, I can never get sick of this place!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: I went here for lunch today expecting a pleasant stay. But when I walked in, the ambiance was kind of depressing. The waitresses/ waiters didn't seem happy to be there. At all. The food was pretty good. But the wait for the food was terrible. I waited for 25 minutes for food while people around us (who came about 15-20 minutes after us) were being served. Personally, I wouldn't come back. I have experienced better at the Pei Wei off of West Charleston. Being a regular there, I see much more pleasant employees, ones who ask how your day is going and makes sure if what you ordered is up to your expectations. I don't enjoy giving negative reviews, but this is how I truly feel. Thank you.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Before getting into this particular experience at the Grind, I will say I have been there two other times and enjoyed it, but this time was much different. I went specifically for the scallop potatoes, but I guess they are no longer on the menu (even though they are online) so it got off to a rocky start. We were "greeted" by the server slamming down 2 ice waters in front of us without him saying a word. A hello or how are you would have sufficed. I ordered the Kobe Beef Burger and my GF ordered the grilled chicken wrap. Roughly 25/30 mins later they delivered our food. My GF's wrap was swarming in onions, yet the description on the menu made no reference to onions, so we politely asked for this to be rectified due to her distaste for onions. We were notified that the kitchen could pick them out? Really pick them out when your menu clearly never lists the use of onions. Wow. So she sends it back and snacks on the mac and cheese that we did enjoy. Like I mentioned earlier I ordered the Kobe Beef burger. I asked for it medium rare and at $17 I expected it to be cooked that way... But I guess that's too much to ask. After sending her wrap back I really didnt want to be "that guy" so I ate it but when he asked me how everything was a blind man could see my disappointment. At this point my drink has been empty for 4 or 5 mins and conveniently placed at the end of the table for the eye to see... Apparently not his eyes though. A few minutes later they returned with her wrap. To say the least is was very dry and the flavorless, but maybe that's the price you pay when altering the dish so it is what it is. But then I looked at her plate and saw the puddle of grease draining from her wrap. Its a grilled chicken wrap, where did grease come from? She ate a half of the half and placed it at the end of the table. The server then picked it up and asked if she wanted it wrapped up to go. When 3/4 of her dish is uneaten and we don't want it wrapped up, this is your cue to ask if did not fit her standards, but clearly that didn't happen. Long story short... The server was very aware we did not enjoy our food, service, and overall experience. No offer of a complimentary dessert (actually no offer of a full price dessert) and the bill was dropped off with no discount or anything taken off the bill. The total came to $46 so in reflection of our experience I left $50. A tip I felt was generous considering... Oh ya and he took the bill and counted it right in front of us before we left. Must have been his first rodeo.