Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I selected The Talbott for my recent family vacation to Chicago. We chose the hotel for it's close proximity to Navy Pier and otherwise central location. In retrospect, the phrase "location, location, location" apparently does not apply to hotels. It's a good thing the location was so great, because just about everything that happened inside the hotel was bad. Upon our arrival, our room was not ready. The clerk could have been nicer about the whole situation, and told us simply that "we would have to wait" without offering any sort of help with our luggage or a timetable for when our room would be ready. When we finally arrived in the room, the sheets were not clean. A call to housekeeping proved difficult, as I do not speak Spanish. The second day of our trip, housekeeping never showed to clean the room despite the presence of our "please service" sign hung on the door. We stayed in for some room service after a long afternoon on Michigan Ave. When the food finally arrived a full hour after placing our order, it was cold and not very good. Despite these poor impressions, the management was unwilling to compromise on price at checkout. My call to corporate headquarters was answered by a call center in Mumbai. They will not receive my business again.

negative

This is a tough one to review... as the star ratings were from 1 star to 5 and had to figure out an average.... 2 is where it was. Here are my tips and props/complaints: Room: 1 Star. I had a corner suite. The room was pretty nasty actually (2703..STAY AWAY FROM IT!!!). There was a CONSTANT banging noise from above. When I first got in I thought it was the person above me bumping and grinding. After an hour, I knew even if it was someone high on speed and redbull would not be going that strong. Well, the sound continued on for 3 days. Not that I minded too much as I keep things on for white noise... but it sure would bug others. Also, there were about 10 cig burns on the carpet and sofa. In addition, it looked like someone left the iron on the sofa. Also, there is a gray furry pillow on the bed that looks like a big dead rat. I could not imagine all the DNA left on that thing either. *gags* Bathroom: Nice size but not great. The faucet was lose (really lose) and the toilet would not flush right. Service: Great. Everyone I encountered did a great job making me feel welcome. Good stuff. Food: I had meetings there, so experienced the breakfast and lunch they made. It was really good... much better than most hotels. Bar: Very cool. Good music, great service and good drinks. The scene was decent as well. Small bar, but was not cramped. So, maybe other rooms are nicer... well hell they better be. Regardless, if ONE room is like that (especially a "suite"), I have to think others are like that as well. It is too bad though. The views are great and they actually have windows that open... big shocker for the city in general!

negative

We stayed at the Palmer House Hilton in early December, we stay there that weekend every December and we think it is the best location in the city for us. We like State Street better than Michigan Avenue and the Palmer House is right there. We stayed in the Towers, in a room with two double beds and 2 baths. The room was not huge, but very comfortable. The towers area was recently refurbished and it shows, the lobby is beautiful with plasma screen TVs on the walls, comfortable chairs and tables and a seperate room for the food/drinks. There is a continental breakfast in the morning, appetizers during cocktail hour and cookies are laid out until the room closes. There is a fridge stocked with soft drinks, water and juice that are yours for the taking. We were very pleased with the upgraded Towers, everyone should check it out!
positive