Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
Example: I was very surprised at the high quality of the stitching, the sturdiness of the handles and the padding for my laptop. The price is amazingly low and the look is very good. I am quite happy with this purchase. It fit my MacBook Pro perfectly, with a little bit of room to spare.
Example solution: Positive Review
Example explanation: This rating is correct based on this review provided by the user as they liked the product very much and they were surprised that product is so good.

Problem: After patiently waiting 2 weeks for my headphones to ship I cannot get them to work. The pairing process on these headphones is highly frustrating. The customer service is incredibly slow and I only received help after I sent an e-mail saying how disappointed I was in the product and that I was going to return it if I didn't get a phone call. This was after 3 days of being promised I'd be contacted, seeing as whenever I called their help line it wouldn't go through. After a week of trying to receive help I finally managed to use them for the first time. Great sound, fairly comfortable, and the mic worked fine. As soon as I turned them off however the pairing disaster started all over again. Now the headphones are stuck on and won't turn off, the pairing base just keeps blinking meaning it isn't connected, and no matter how many times I try to restart the computer, hold down the pairing buttons, or replug the headset it will not respond. I strongly advise going with another company. You will not get help easily and the frustration is not worth the brief moments of enjoyment when you get your product to work as advertised. If the company wants a better review they can call me as originally promised and have someone take more than 10 minutes to try and solve my issue.
Solution: Negative Review