Problem: So disappointed since it's in my neighborhood. Interesting format but sloppy and disorganized assembly line. All the meats were super spicy, which paired with salsa, was way too hot. The tortilla soup remnants we had had NO TORTILLA, if there's no tortilla, its not tortilla soup! /end. The cookies were the highlight of the meal. Now, they also have HORRENDOUS customer service! First off, no ice. I am so irritated that I will not come back again and will tell anyone who will listen how rude the blond cashier was. My sister had accidentally spilled our soup all over her hands and on the floor. No big deal, but not a single napkin in sight. When we asked for some, she returned with a wad of brown paper towels and then completely ignored us. Not a single staff member offered to replace our spilled soups or came to clean it up, just kept moving along as if they expected us to clean up the soup ourselves. I hate to think that it was a race thing, but their behavior was completely suspect. The manager came up to her to ask what happened, nodded, then returned to the assembly line. When I asked for a drink, she said there's no ice. But when she rung up this lovely young white couple, she said that they were making more and would bring it to them. WTF, I guess they don't want us black folks eating there. P.S. This place doesn't hold a candle next to Barrio Cafe or Richardson's, what a joke.
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A: negative

Problem: Wonderful and delicious! I was with a private party, where we were served unlimited tapas treats and shabu shabu! What I had: - bulgogi - fried calamari - fried ramen noodles - chicken skewers The shabu shabu was fantastic! We had the thinnest, most succulent pieces of beef, a huge platter of fresh seafood, and delicious veggies. The owner's daughter was our server. She was awesome, fast, and very attentive! This was a really fun experience, and I would highly recommend this place for your largest group!
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A: positive

Problem: I visited Itchycoo this afternoon with the lovely Julie G and we had a lovely afternoon, so much so that we stayed and chatted in the lounge for several hours whilst savouring our afternoon tea and cocktails. I love the tradition of afternoon tea, and it is always fantastic to indulge in an afternoon of eating sandwiches, scones, and cakes. Itchycoo has taken the afternoon tea to a new level by letting you bypass the actual tea (or coffee) and skipping directly on to the cocktails. This is a fantastic idea (hey, if you're going for a decadent afternoon filled with cake, why not go all the way and get a cocktail, too!). Itchycoo's cocktail list was lovely, and I couldn't decide between the Death by Chocolate or the Espresso Martini. The waiter helped me decide on the Death by Chocolate cocktail - it was fabulous, rich and decadent and definitely fit what I was looking for! After the cocktails arrived, our cake tower was paraded out to us. It was a beautiful array and selection. I think it's a general feature that the sandwiches at an afternoon tea are usually a let-down. The vegetarian versions we had were fine, but nothing stood out. We then moved on to the scone tier. The scones were tasty, but could have been a bit more fluffy and fresh. Itchycoo did very well with the cakes, though, which are always meant to steal the show anyway (let's face it). We had a banoffee pie, a fruit pie, meringues and carrot cake. I liked them in that order, too, with the meringues and the carrot cake both being fabulous. I was a tad disappointed that there was nothing chocolate included in the cake range, but then again my Death by Chocolate cocktail helped make up for that! We really enjoyed sitting by the lovely windows in the lounge rather than in the dark bar area. However, since we opted to sit farther away from the bar we were a bit neglected by service and had to ask three times for some tap water. However, that could have been because of the location we chose. Still, I wasn't thrilled in the service because I had originally made the reservation for 3pm but then tried to move it later to 4pm but was told that they were completely booked out for afternoon that afternoon so weren't able to let us come later. This was disappointing, especially because the whole time we were there it was extremely quiet with plenty of space at other tables, so they easily could have accommodated us an hour later. The online service was excellent, though, because the Radisson Bleu Edinburgh's social media people are really on it and were excited to have us come (as they should be!).
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A: positive

Problem: The breakfast quiche and the croissants are really quite fine here. The chocolate and almond croissant is off the hook! This place takes "airport food" and makes the the "airport" part go away. Good food and friendly service.
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A:
positive