Ques: I'm taking a test and have to guess the right answer to the question after the article. Article: Dealing with conflict in the workplace is rarely easy. Hurt feelings and anger can lead to lower employee morale as well as a loss of productivity and a poor work environment. As a manager. you should find some ways yourself to solve the conflict. The goal is to build a team-centered workforce. You can use role-reversal methods to help each employee understand how the other feels. This model works best when there are only two parties involved. You can hold a meeting with annoyed workers in your office. You might say. "Jane, explain to me how you would feel if Nancy went to lunch with your clients ( ) without telling you?" Or. "Nancy, how would you respond if Jane came to me with complaints about you, but hadn't tried to talk to you about them first? " Workers often respond better to praise than criticism. By publicly drawing attention to employees who have healthy work relationships. you can increase the awareness for those who encourage any conflict. Avoid mentioning teams or departments that are being troubled by conflict. Instead. focus on the teams that work well together You might say. " _ ," or -Special thanks to the finance department for their teamwork in making sure that the quarterly reports were accurate" And help your employees see that differences can be good and don't necessarily lead to anger or disagreement This is one of the best ways to settle workplace conflicts. You can meet with employees and try to stress the value of different techniques. This lets all parties know that their own styles can be effective. You might say. " I know you disagree on how to market our services. but when you combine Jim's email marketing with Joe's personal one-on-one phone calls, you can increase sales. The two of you go well together. " Or. "I know you have different styles for interacting with clients. but Sally's take-them-out-for-coffee approach works well together with Ann's formal business meeting style Both are necessary for building relationships and getting work done. " Question: The author's purpose of writing the text is most likely to _ . Options: A: inform B: persuade C: instruct D: eutertain
Ans: C

Ques: I'm taking a test and have to guess the right answer to the question after the article. Article: One day,Jack's parents told him that his grandpa would retire after working for forty years.Jack said in surprise, "I'm only seven, so it means Grandpa has been... er ... A really long time!" His parents said, "Yes. That's why we are going to have a surprising party for him. " Jack loved his grandpa and wanted to do something special for him. He remembered the business card his grandpa had given him two years before. He knew that his grandpa would no longer have the position on that card, so he decided to build a new one for his grandpa. When the big day came, Jack was ready. But he didn't want to put his gift together with others'. He carried it around with him the whole evening. When all the other people left, he took his grandpa's hand and brought him over to a chair and gave him the gift. His grandpa smiled, "Well, it must be a beautiful gift. May I open it now?" "Sure!" Jack said excitedly. As Grandpa opened the gift, tears came into his eyes. Jack gave him the greatest gift he had ever got! They were business cards with new position: FULL-TIME GRANDPA! Jack said, "Now your full-time job is my grandpa!" Well, how much do I get paid?" his grandpa asked, smiling. "As many hugs as you want!" With these words, Jack gave Grandpa a hug. " Well, I guess that means I'm the richest man in the world! " said Grandpa. Question: Which of the following is TRUE? Options: A: Jack was the first one to give his gift to his grandpa. B: Jack was the last one to give his gift to his grandpa. C: Jack gave his gift to his grandpa together with other people. D: Jack gave his gift to his grandpa together with his parents.
Ans: B

Ques: I'm taking a test and have to guess the right answer to the question after the article. Article: Dear Chicken Soup for the Teenage Soul, Most people don't really know what pressures a typical teenager has to go through. Sure, our parents and grandparents were once teens, but things are so different now. It has never been to tougher to a teenager. It had never been more important to be in the "right group" or to have the "right brand" of shoes. And those are the easy things to deal with. We also face problems with family, friends, relationships and school pressures. When it gets to be too much, I turn to my friends. One friend I could not live without is Chicken Soup for the Teenage Soul. Your books have been so inspiring to me and have helped me to deal with and understand the problems I go through. For example, I went through a confusing time with my friends when we got to junior high. I had known these friends since kindergarten, and when we began junior high it seemed like some of them began to change. We started hanging out with different groups, and we slowly grew so far apart that it seemed as if we had never been friends. I felt confused and hurt. Sometime during this period I read the story Friends Forever in Chicken Soup for the Teenage Soul II.I felt so much better after reading it. It was like a weight had been lifted from me when I realized that many friendships went through changes and that we weren't the only friends to experience _ People change, but that doesn't mean we have to lose the friendships we once shared. My friends and I still spend time together when we can and care about each other a lot. That things are different doesn't mean I have to forget about all the good times we had. I will always keep the memories in a safe place in my heart. Sincerely, Peter Question: Why did the author feel confused and hurt when he got to junior high? Options: A: Because he was afraid that he had lost his friends. B: Because he and his friends weren't in the same school. C: Because he was too busy to be with his friends. D: Because his friends refused to hang out with him.
Ans:
A