Problem: I have been stay in different hotels in Las Vegas before. This hotel is my first try since it been remodel and rename the hotel. Checked in on Friday night, their hotel room is the smallest so far I ever stayed in Vegas' hotel. Since the room is very tiny, there's two double beds (but I feel like the bed is just little bit bigger then twin size). For their price I believe can find something better then them and also in the strip. Wifi is kind of up and down, it works great at night time but day time is very slow. Casino staff are nice, Cleo restaurant is pretty interesting experience to try out the Mediterranean food. Plates are good to share with the group. The biggest problem I ever have for this trip, it was Vegas were doing the "Rock 'n' Roll Las Vegas Marathon" starting on Saturday, when I checked in on Friday, they never notified while I am check in. I have made a dinner reservation in the hotel at 7pm, when coming back hotel by driving, both entrance were blocked for this event. I called the hotel and asking anytime will be open back. They were telling me parked my car to somewhere else and take the monorail back to hotel, just leave the car till next day because both entrance won't open back till next day. It is completely unacceptable! Then I called again, they transfer my call to Concierge, they were telling me it will open back 15 mins later. When I ask for double check, the time keep pushing from 15 mins to 30 then 45 mins. I told them I was never get notified about this event and suggest them notify the customer ahead of time in future, they were arguing me back said I was got told. How can you sure about it when I said I didn't get notified. End up I was stuck at outside for 1 hour 30 mins before the entrance open back. Worst experience at all!!!
How would this review be described?
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A: negative

Problem: Sometimes, I really wish I were a spa girl. I would love to have the luxury of going to the spa for my bi-weekly massages, facials and manicures, and ever so important waxings. Sadly, the budget of a school teacher does not allow for that kind of pampering so when I DO hit a day spa, I want it to be the most enjoyable experience imaginable. That said, I have not sampled a large number of day spas (especially in Arizona) to compare, but Athena was amazing. My ever-amazing boyfriend gave me a delicious valentines day package including a 30 minute facial with eye treatment and a 30 minute massage. I figured that mid-April would be a wonderful time to use it. Even before going into the salon for my services, I was already impressed with how professional and accommodating the girls were on the phone. When I did get there, the ladies at the front desk were amazing and I loved the cute little shop they have in the front. I was amazed with how clean and professional the salon looked and felt from the rubber sandals to the soft lush robes. My massage was great and could have gone on for days. I loved the facial and how much attention was put on my eye area. Athena is amazing! After today's experience I scheduled a hair appointment...lets see if they keep my 5 star rating!! Stay tuned...
How would this review be described?
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A: positive

Problem: This low rating review is for the supervisor Harim and not the cashier. We went to Safeway for the Free Turkey with $100 purchase offer yesterday and left as unsatisfied customers. At the check out counter, I asked the Cashier if I can purchase a turkey at $0.79/ lb after the $25 purchase and also get a free turkey with an ADDITIONAL $100 purchase in the same transaction or should my boyfriend pay for his $25 and the $0.79/lb turkey separately (since we have different Safeway Club Card.) The Cashier said it should be fine, no need to split up the order. The total came out to be $174.02 and NO FREE TURKEY. I was charge for both turkey at regular price $1.49/ lb. The cashier said may be because of the butter and cheese are excluded from the offer. Cashier went through the receipt to deducted out $17.88 worth of dairy products and I was still way over $100 of qualifying purchase. We even added 4 cases of water to the order and still NO free turkey...Puzzled, the cashier called his Supervisor for help. Harim, the supervisor came over to give me a lecture on why it did not take off the turkey and how I should be unloading my groceries at check out. While exhaling and staring at the ceiling, Harim said "You cannot have your dairies in the beginning or middle of the check out. You need to unload all the groceries that qualified for the Free Turkey first, then dairy products or alcohol at the end, other why it will not take off. It said so in the Safeway paper." OMG! For a moment there, I thought I was one of the employee and not the customer. I have never known that groceries have to be check out in a certain order. I always unload everything from the cart and the cashier do what they need to do... What is wrong with Safeway POS software? After the lectures, he finally coupon one free turkey. I then look at the receipt and asked about the second turkey being full price, I told the cashier I don't want the full price turkey. The cashier said he can help me since I was still in the store and customer service was closed. After multiple attempt to do refund, his register would not open and he has to call Harim back for help. Harim came, was not too happy and told the cashier and I that there would be no return after 11 PM and I would need to bring it back in the morning. But if I come back in the morning, they would not be able to take it back if it has left the store because it is frozen product.... I said "Are you serious?" and the cashier told the supervisor that I have not left the store and if I could get my refund. Harim processed the refund and kept on rambling about something while stared at the ceiling. I turned my head around and look at the ceiling, there were nothing to out of the ordinary. Not sure why he cannot make eye contact when he talk to me and why he kept staring at the ceiling. We left the store asking each other "Can you believe what just happened?" I hope I never have to shop at his Safeway location again!
How would this review be described?
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A:
negative