Choose your answer: is the following review positive or negative?

I recently purchased trail mix from the bins in the front of the store. I Brought it home and put it in a sealed container. A week later tiny cockroaches filled the container. Frozen foods seem as if they've been thawed and then refrozen. The guy behind the deli counter is rude and always behaves as if he is annoyed by his customers. My family was hanging in there hoping most of this was a fluke, but the cockroaches put us over the edge. When we called to inform the manager she did not apologize and just offered a refund. How about a notice to all of you customers that you've sold them cockroach eggs?

Pick your answer from: - negative. - positive.
negative