Problem: I have stayed at THE Hotel at Mandalay Bay at least four times in the last six months. Usually the experience as been a positive one, no noise, non gaming hotel, without the smoking odor that many hotels have. However my recent stay was horrible. The express checkout through my mobile app did not show my actual bill, I was hung up on three times attempting to check out and then told I was checked out and my bill would be emailed to me. After twelve hours and still no bill, I called THE Hotel and spoke to a man who was reading the bill information to me and my concern immediately skyrocketed because there were charges that were not mine...then he called me by the wrong name and realized he was reading a different customer's bill. Lastly, the bill he emailed me did not have my dining charges removed (as I had a $75 resort credit). I explained this and he updated the bill immediately but said the charges were already processed on my credit card and the credit issues would not appear for two to three weeks! I cannot say how simply horrible the entire customer service experience was during this recent stay. I am in Vegas frequently for business and have decided to NEVER stay at this hotel again. I have booked at a NON MGM property (The Encore) for my next trip and hopefully it will be the start of many repeat stays. THE Hotel...you lost a very loyal customer...and I would not recommend it to a coworker or friend.
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A: negative

Problem: This place is extravagant!! Loved the Very Berry crepe! Delicious! My boyfriend and his cousin's came here this morning for breakfast! The ambiance and everything is amazing!! They cook in right in front of you while you wait!
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A: positive

Problem: We came here based on a couple of recommendations. When we walked in no one greeted us they just looked at us. The place was old and dumpy looking. Finally a lady grabbed a couple menus and just walked away without saying anything. We followed, assuming she was seating us. She slide the menus onto the table and walked away again, squeezing between us. It was extremely rude and awkward. We sat down, and gave our drink order to the asking server. Upon opening our menu we didn't see a lot of meals, more like separate items. It was odd. In addition, the prices seemed outrageous; $9 for two eggs and a couple pieces of bacon!? That's ridiculous! $8 for a couple pieces of French toast!? After seeing the crazy prices, along with the disrespectful hostess, we weren't impressed, we left. Instead we went to Mill Ave right down the street and had an amazing breakfast at the NCOUNTER.
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A: negative

Problem: A friend of mine was able to get me a comped room here due to his standing at their casino. (More on this in a bit) About the place. The rooms were decently nice. Good floor plan clean. Lobby was nice as was the casino. First off, the place is at the end of the monorail. That's not such a bad thing but be prepared to spend an extra $30 bucks for a 3 day pass. Even then you do so much walking to get to the stations. Because it's so far away once you are back at your hotel you don't want to leave again. Plan on 20 minutes to get from LVH to the MGM grand. The first night I knew it was going to be rough. The walls are paper thin. The hallways echo VERY VERY loud. If anyone is talking, much less with a drunken yell be prepared to be woken up. I could literally here my neighbors conversations, their bathroom habits and cell phone conversations. It was RIDICULOUS. I have never stayed in a hotel like this. I did not get any sleep for the 3 nights I was there. I wouldn't normally write a review but I got a nice surprise on my credit card bill after I left. Even though the room was in my friends name and was "comped" I had ordered room service and didn't want him to pay for it. Upon checkout I swapped the CC used for incidentals. Turned out I ended up PAYING FOR THE ROOM! My friend called the Mgr and was told I didn't gamble enough to stay there free. WTH. It was free at checkin and after I leave it's not. VERY poor business management in my opinion. Had I known I was going to pay for a hotel I would have chosen one much closer to the strip and action. I would not recommend this place to anyone. Poor management and horrible experience overall.
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A:
negative