Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: When I first made reservations at The Palmer House Hilton, I was excited because of all the gorgeous pictures displayed on their website. Little did I know it was going to be a total disaster. First off, my husband and I couldn't find the place. It was our first time in Chicago after all. And when I would call for directions, they just kept putting me on hold. When my husband and I finally arrived, the bus boy was extremely rude. After man-handling our luggage, he held his hands out impatiently expecting a tip. Talk about arrogant. The front desk clerk was a little too pushy. My husband and I were only staying one night just to attend my sister's wedding, but they kept trying to up-sell a suite when all we needed was a regular guest room. The room itself was okay, decorated so ornately that they are forced to jack up the price and take all that you're worth. They even had the nerve to try and say that we purchased some items from the "snack bar" and ordered a movie that I've never even heard of! Completely unprofessional. I will never, I repeat, NEVER stay at this hotel ever again.

Answer: negative

Question: My husband and I decided to plan a romantic get-away for our one year anniversary when we stumbled upon the Talbott Hotel in Chicago. We decided to book the "Personally Yours Romance Package" for our stay. When we arrived at the hotel, the staff was very friendly and approachable. The personalized key cards we received upon check-in were a wonderful touch. Each night, we would return to our suite to find the linens turned down and rose petals scattered across the bed. The personal concierge even helped me plan a special outing for my husband and I to see a Chicago Cubs baseball game. I would recommend this hotel to anyone planning a weekend away.

Answer: positive

Question: There are many high-quality hotels in Chicago. There are many high-quality hotels on the magnificent mile and then there is the Affinia Chicago. With its neo-classical stylings and its non-classical service, it is just a combination for trouble, We had established our reservations for Friday the 15th amd arrived at 4pm to check-in. No Room. One hour after their posted check in time and nothing. No apology, no offer for upgrade, no discount. Nothing. As a seasoned traveler I have had my share of disappointments but this tops the list.

Answer:
negative