Choose your answer: is the following review positive or negative?

I did not get a bad cut; however, I did not get what I asked for. I have a sever a-line bob. I asked for Young to keep the same shape just trim about 1/4 inch off the length. She took it upon herself to add layers where there were none, and took off about a full inch of length. When I noticed the long chunk fall to my lap, I asked why she was trimming more than the previously discussed amount. Her comment was "Oh you didnt want me to add layers?" My response was, "why would you add some where there were none to start with?" She replied "I should have I asked, Im sorry. Do you want me to add them to the other side that I have not cut?" to which I responded "Well they have to match...." Like I stated at the start, had I asked for her to take off an inch and turn my sleek drastic A-Line into a short choppy pixi, I got a good cut.

Options are:
(A). negative.
(B). positive.
(A).