Definition: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Input: Worst hotel experience of my life.In order to get the 'Advance Purchase Rate' they make a big point of saying they will take the full amount of your stay when you make the reservation. Except they didnt, they took it 3 weeks later which meant I had to monitor my account. When I checked in they charged me a second time for the full amount. I had to speak with 3 people before I got anyone who knew what they were doing. The attitude of the staff was annoyance that I was bothering them. They did not offer to cover any overdraft costs that I might incur due to their mistake but only agreed to do so after I spoke to them about it.Because of their incompetence and lack of customer service Ill never stay here again and Ill tell all my friends to avoid the place too.
Output:
negative