Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: I recently stayed at the Hyatt Regency in downtown Chicago. My stay here was wonderful thanks to such a friendly staff. I needed to do some research for work and the free Wi-Fi made this very easy. The bed was so nice and soft! Even the pillows were fluffy. I was able to put my valuables in the in-room safe. The local restaurants were amazing. I will recommend this to my friends and I am staying here again in the future.

[A]: positive

[Q]: While the James was once considered an elegant, chic establishment, it has lost its luster. The small rooms are filled with cheap Ikea type furnishings, Our tiny bathroom flooded with water that escaped the shower curtain. Showers and flushings from neighboring rooms sounded more like protective levies collapsing. The 2 small elevators could not handle the guests, and many of us were forced to walk down several flights of stairs rather then wait for extended periods of time. The thin windows could not contain street noise and sidewalk conversations were heard throughout the night. It was rather provocative to listen to the couple next door carousing, but also rather tacky & unsettling. It took more then 30 minutes for the valet to bring our car after we checked out. This hotel has lost it and the James sysndicate will have a difficult time competing in New York's Soho when they try to open in September. New Yorkers will not tolerate shabby incompetence.

[A]: negative

[Q]: this is my letter to the management..... Sir or Madam: I am writing to give feedback about our recent stay the Amalfi. We were a guest from 11/20 to 11/23. During our stay we used the "Valet" Service operated through Standard Parking. Our vehicle was returned with stolen items from the glove compartments. Much to my chagrin, $44/day valet service did not include proper security/monitoring, despite the premium over "self park". I understand that these parking services are sub-contracted by the hotel, but I would think that any worthy hotel would remedy the situation. This was not the case. I hope that your staff will be able to take measures to rectify the situation for future guests

[A]:
negative