Given the task definition and input, reply with output. In this task, you're given reviews from Amazon's products. Your task is to generate the Summary of the review.

The product itself is great however both items were received broken and thus rendering it useless. The shipper needs to package this better as the container is plastic and clearly not durable. My container was cracked in several places with the charcoal spilling out as soon as I removed the wrapping!
The product itself is great however both items were received broken and thus rendering ...