Problem: What would be an example of an positive review?

Answer: Oh La Bocca how I enjoy coming here. There is no place like it on Mill Ave. Every time I come here I love sharing the antipasto platter. The hot/spicy mustard is my favorite. It definitely has a kick to it. After washing all that deliciousness down with a few glasses a wine then order the truffle mushroom pizza. You definitely can't go wrong with anything you order here.

Problem: What would be an example of an negative review?

Answer: I have been a very loyal F&E shopper since the stores opened in Las Vegas. I even shop at Tesco when I am in Scotland! I always have the most positive experiences when I am there and I always tell my friends how much I love the stores. They are always clean, the food is always fresh and beautiful, and the customer service is always impeccable. Until I started visiting the store on Green Valley and Horizon Ridge. I normally shop at the location on Decatur and Cactus because it is the closest to my house and I love the staff there. They are always very friendly, offer help whenever I pass by and always help me bag my groceries. I have visited the Green Valley and Horizon Ridge location a hand full of times on my way home from my parents house just because it is convenient. But I have never left there with the same warm fuzzies as when I leave the Decatur and Cactus store (or any of the other Las Vegas locations for that matter). Last night I went to the Green Valley location at around 8 pm. I had a long list of things that I needed to stock up on for the next few weeks. As I went up and down each aisle I saw multiple employees (there had to be 3-4 working at the time) yet not one offered to help me with anything. One of them even cut in front of me to grab something that was in front of me. Didn't say excuse me or smile or anything. I'm used to not being offered help at this particular location so I didn't really thin anything of it. As I was going down the frozen food aisle another employee was in the aisle walking towards me so that I had to move to get out of his way. Again, didn't say excuse me or anything. At the end of my trip I did one more lap through the store to make sure I hadn't forgotten anything on my list. As I turned down the dairy aisle there were two employees both standing in the middle, texting on their cell phones and talking (including curse words). Again, did not move to get out of my way (and they were very much in my way) or offer me any help. Again, I'm used that that at that location so I didn't think much of it. Finally I went to one of the registers to check out. This is where I started getting very upset. ALas VegasLas Vegast most locations if an employee sees you with a cart full of groceries, they come over and help you bag everything up, even when it is busy in the store. This did not happen last night. I started to ring up my groceries and was having a lot of trouble because they kept piling up at the end of the belt. At one point one of the employees that was texting in the dairy aisle walked to the end of the aisle, looked at me and the rest of the customers that were ringing up our groceries then turned and walked away. Shortly after that another employee went to one of the registers, bought a drink then walked to the back of the store. There was a woman at the next register who had a baby with her that was ringing up a cart full of groceries and no one offered to help her either. I wouldn't have been as upset if someone offered her help and not me, but neither of us were offered help. I was very disappointed in the lack of customer service that I received last night. I'm sure the employees are not required to help bag groceries or offer help to customers but I would rather go to a location that does do those things.

Problem: What would be an example of an negative review?

Answer:
Dont bother and go to Home Depot across the highway on Northern. These folks were a joke... I called and they quoted me a price on tile, twice. So I drive there and they tell me its 50% higher and that we had never talked on the phone about prices. Then I find another Lowe's that has the original lower price, and THEY can't talk to them to find that person or price. Then they finally give in (nor really acknowledge what I was saying but give in) I literally have to teach about percentages and basic math to the 'manager' of the store. What a Joke!