Sentiment analysis: First time here and we received terrible customer service. I usually don't write many reviews but as a marketing major I was in shock. We stood at the counter for several minutes waiting to see about getting a bowling lane and then were cut in front of by a group a people who were eagerly greeted, the guy announcing orders over the intercom sounded absolutely irritated and like he hated life and then when we were finally helped at the counter we were told we could bowl if we could get done in 50 minutes or less. The whole experience was extremely unpleasant and we will never return and I will never recommend.

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negative

Sentiment analysis: If you love bad service this is the place for you ! We went for breakfast and stood in the doorway for about 3 min with no one acknowledging us so we did not know if we should seat ourselves or not, so we did. After about 5 minutes the waitress came over and brought us water. There were two glasses and three people. A few minutes later another table sat next to us with two people. She brought them water and then took their drink order. She still had not taken our drink order though. We sat about another 5 minutes and then the owner walked by and said hello and asked if we were ok and we said yes that we were just waiting for our server.In the meantime we were watching everything happening around us. There were exactly 7 tables of customers (2 of which had already gotten their food) There were 3 servers on duty and they all looked like they had not served a day in their lives. They walked around looking frazzled the whole time we were there.There were dirty tables when we arrived and when we left approximately 45 - 60 minutes later the same tables were still dirty. When I say that there were 7 tables of customers I mean that there were 7 tables total in that time that we were there so it is not like they were slammed and could not get to them After waiting 15 minutes, and literally having to stare a hole through the waitress, she finally came to our table, with no apology and took our drink order. we asked her to take our food order then too. She came with a tiny piece of paper, nothing really to write on. My friend ordered no hollendaise sauce but his order came with it. My daughter ordered no salad and she got a salad (she doesnt like to waste food). The waitress never came to check on us. She only asked how everything was while she was taking the dirty plates from the table. The food was good but the service was some of the worst I have ever experienced in my life. Its unfortunate but I will never go back and the two people I was with said the same thing. Another thing that bothered me being a former restaurant owner is the amount of time that some of the food sat in the "window" before the waitstaff took it out. They have no actual window, and no heat lamp. Because the waitstafff is so unorganized I watched them walk by food many times while it sat there and died a slow death. I imagine that they will have an issue with flies settling on the food as it lingers there being ignored. Someone really needs to train the waitstaff and do it quickly.I could easily have waited on every person in that place by myself. There is simply no excuse for that much bad service. One or two issues, okay, but when it starts out bad from the minute you walk in and gets progressively worse, well thats a wake up call for the owner. With that said the waitress did give us a 10% discount when we voiced our concerns to her. Although I appreciate that, it suggests to me that this is the norm and since she did not have to clear it with anyone she is either the manager (which is very frightening) or they have to discount so many meals that they dont need approval to do so.

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negative

Sentiment analysis: Had the mahi mahi. Food was very good as always. The service was excellent. Way to go, Charleston's wait staff!

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positive