In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello.
agent: Hello. How can I help you?
customer: I am Gregory Allen. I want to attend a live music concert in EWr, can you please find a flight from ORD?
agent: Sure, I will help you to book a flight. Can you please share me your travelling dates?
customer: I want to start my journey on 10/10 and my return will be on 10/12.
agent: Please hold on for a moment.
customer: Ok, take your time.
agent: Here, I found a flight for you with single connection. Shall I proceed for booking?
customer: Please proceed.
agent: Your ticket is booked with flight number 1000 and airline is Southwest.
customer: Thank you for booking.

Answer: book

Question: customer: Hi. Sharon Brown here......
agent: Hello, do you need any help from us?
customer: Please help me out in booking the ticket from IAD to PHL.
agent: Sure, could you please share your departure and arrival day?
customer: My trip dates will be May 16 to May 18.
agent: The economy class with flight number 1018 of Frontier airline is available having fare as 100 and connection as 0, is it ok for you?
customer: Can you please tell me return time?
agent: Ok, the return time is in morning.
customer: Please proceed.
agent: Ok, your reservation is confirmed.
customer: Thank you.
agent: You are welcome, have a great day.

Answer: book

Question: customer: Hello.
agent: Hello, how can I guide you today?
customer: Can you please help me with booking a flight ticket from HOU to ATL?
agent: Sure, can you please share your travelling dates?
customer: My travelling dates are from Nov 05-07.
agent: Do you have class preference?
customer: I am comfortable with any class.
agent: Do you need connection limit?
customer: I would be comfortable with single stop over.
agent: May I know your name?
customer: David Thomas here.
agent: We found Hawaiian Airline with fare 100 and flight number is 1013 with connecting flight. Shall I proceed with the booking?
customer: You can proceed with booking.
agent: Your booking is done.
customer: Thank you for the help.
agent: Thank you for choosing us.

Answer:
book