What is the sentiment of the following review?
Despicable! I pre-paid for a table at The Bank through Vegas.com. My reservation included 2 bottles of champagne and 2 bottles of Vodka. When I contacted the club 2 days before the event, I was told that my reservation was not being honored. They would sit us at the busy bar instead. For anyone who has been out to clubs in Vegas, you know that's not the same kind of experience. Not even close. I had even emailed their Director of Social Media and the same guy who responds to all these Yelp reviews - with my concerns about the reservation. He assured me that the reservation would be honored and to just show up at the club on time. Then I speak with their head VIP host - who tells me I'm SOL. They don't care that I've already paid for a table and bottles... they won't be honoring it. He had no concern for the way that makes his business look. I called Vegas.com to explain the dilemma and they called The Bank directly. Nothing changed. The Bank still says it's a no-go. The lesson learned here is that nobody at this club can be trusted. When their Director of Social Media can promise a customer one thing only to have the club disregard it completely despite having prepaid for the reservation... it's just absolutely reprehensible. There's not a lot we can do to affect these clubs. The supply and demand curve is just so out of wack in this industry that the clubs can do whatever they want, treat you however they'd like, and charge you 20x cost just because! But we have to keep trying to make companies treat customers with respect. I strongly urge everyone who reads this to share this story with anyone they know who might be considering this club. There are other more honest clubs in Vegas that deserve your money. Don't give it to one that will toss you to the side the second a bigger opportunity comes around! Update 5/29 - after the trip: The Bank continued to give me the run around... so we went with Donnie E. at Tao and dropped 5 G's on a prime table on their stage with a perfect view of Snoop and Busta Rhymes performing all night long. Whatever you do, just stay away from the Bank and the shady criminals who run it!
Options are:
[1]. negative
[2]. positive
[1].