Read the following article and select the best answer. Article: The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English. No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples: "I'm sorry to bother you..." Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries." "Can you help me with this?" Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons." "I'm afraid there may be a misunderstanding." This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room." "I understand it's not your fault..." Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday." "Excuse me, but I understood that..." Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi... Question: Why should we start a complaint with polite phrases? - Because the situation is never serious. - Because the listener may not speak English. - Because it can help solve the problem more easily. - Because we should be always in good manners abroad.
Because it can help solve the problem more easily.

Read the following article and select the best answer. Article: Long ago, near the village of Hedley, there lived a strange and playful trickster , known as the Hedley Kow. Sometimes it looked like an ordinary object. Sometimes it looked like a donkey or a goat. One evening, as an old woman went along the path, she saw an old iron pot lying in the ditch. "Fancy that," she said. "Nobody seems to want this old pot. I will take it home and plant pretty flowers in it." When she tried to lift it, she saw that it was full of gold pieces. "Well, now, if that doesn't beat all," she said. "I'm rich! I can buy a fine house and fancy clothes." The pot was heavy, so she tied her shawl around it and began to drag it home. After a while, she stopped to rest. When she looked in the pot, she was amazed to see that it was full of silver pieces! "Oh, my God!" she said. "Aren't I the lucky one! If it were gold, thieves would have been after me. My friends might have been jealous. But I can hide these silver pieces, take out a few at a time, and live like a queen." On she went, pulling the pot after her. She was nearing home now. At her gate, she looked into the pot. What a surprise! The silver had changed into a lump of iron. "Iron," she said. "Well, now! No one will be jealous or want to steal this from me. I can use this iron to prop my door open and let in fresh air and sunlight. Lucky me!" As soon as she said that, the pot began to grow and later it became a goat. Then it jumped up and ran off down the road laughing. "Fancy that!" said the old woman. "I believe I have seen the Hedley Kow! Not many folks can say that, and that's a fact. I'll just sit up by my fire tonight thinking about how lucky I was to see it for myself. I truly must be the luckiest person in the world!" Question: Which of the following sayings can best describe this story? - All good things come to an end. - The early bird catches the worm. - Content is better than riches. - All bad luck goes away.
Content is better than riches.

Read the following article and select the best answer. Article: A British dog-lover has invented a high-tech way of feeding his pet by Twitter( ,). Computer expert Nat Morris ,30, has designed a system to give his pet a "tweet treat" by sending him a Twitter message. His dog Toby gets some delicious dog biscuits from a computer-controlled food machine whenever Nat sends a message to "@ feedtoby". Nat often works away from home and isn't always able to feed Toby by hand. But his new invention allows Nat to feed his dog from anywhere in the world. Nat said, "Toby ly loves it. At first he didn't know what was going on. Now he sits underneath the machine, wagging his tail and waiting for the food to drop." Nat fills the food machine with small pieces of dog biscuits, but not too many in case four-year-old Toby gets too many messages. And Nat has even equipped his house with an online camera so he can see Toby enjoying the food at his home. But one problem is that friends and family have been so amazed with the "tweet treat" machine that they have started sending tweets to Toby too. So Nat has had to restrict feeding time to make sure Toby doesn't turn into Tubby. "People have been sending him tweets at all hours of the day, so I had to limit it to between 9a.m. and 9 p.m. . I'm thinking of doing an updated one which can measure his weight before he is fed, just to make sure he's not putting on too much puppy fat," explained Nat. How Nat's Twitter Feeder works: When a message is sent to @ feedtoby, it is received by a mini -computer that is linked to the feed machine. When the mini-computer receives the message, a bell rings and Toby comes running over and sits in front of the feeding machine. Next, the machine's motor pulls open a trap door which releases a serving of food. The doggy biscuits then drop into Toby's food bowl. Finally a digital camera takes a photo of him and sends it back to Nat on Twitter -- so he knows Toby has been fed. Question: Nat has invented a high-tech way to feed his dog because he _ . - wants his friends to feed Toby - has very strong computing skills - is often too busy to feed his dog - doesn't like to feed Toby by hand.
is often too busy to feed his dog