TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: Was one of the worst travel experiences of quite some time.... 1. Arrived to construction or renovation to main lobby... no warning. not on the website... "thanks for letting me make the choice to stay in hotel with construction site" 2. Lengthy line to wait at makeshift reception area (25 min wait).. check in..ACHE conference-- be prepared for the influx of people for the convention. 3. Double book room.... go back to check in... told to get back in line... and we will review when it is your turn... told them I just waited 25 mins.. Curt service worker said wait your turn. 4. Second room... dirty dishes from room service in front of door at our check in at 3PM. 5. Internet kept dropping and slower than dial up network.... 6. Second day and Third day stay... No hot Water to start the day off with cold shower.... 7. Check out... overcharge on bogus fees.... Travel to Chicago stay at the Palmer House or Fairmont.

SOLUTION: negative

PROBLEM: Beautifully appointed, professionally staffed, comfortable, well-located, and elegant, with wireless internet access (plus free access in an alcove on the second floor), fitness center (a little small but fine if you use it at the right time), good energy clientele, easy access to Michigan Avenue, next door to 24-hour restaurant, 2 blocks from 2 Starbucks, elevators that are there before you get your finger off the button - they thought of everything. Will definitely return!

SOLUTION: positive

PROBLEM: My family and I stayed here while we were visiting Chicago. This was a perfect location to many of the things we wanted to do and was easy to get around. It was in a safe neighborhood and was great accomodations. The staff was friendly and went the "extra mile" to make sure we had everything we needed. The beds were comfortable. We would definitely stay here again.

SOLUTION:
positive