In this task, you're given a review from Amazon. Your task is to generate a rating for the product on a scale of 1-5 based on the review. The rating means 1: extremely poor, 2: poor, 3: neutral, 4: good, 5: extremely good.

The picture quality is good. They both arrived with a cracked screen. I was baffled how poorly they are packed especially being glass. I requested a return to find out I can't get ups pick up but have to take it to a store to return? This angers me because I ordered online to save time. Now I get to spend time and money to return a damaged item. Disappointed
2