Q: sitting alone on a dirt rd 5 miles from Cordes pop. 11 and nowhere. (Rural open Desert) Just me and 2 bottles of water sitting on a rock in the desert. I call AAA at 1:45 they say they will have a truck right out to me. A tow truck from 101 Towing calls me and the driver says "I'm passing Happy Valley Rd. I'll be there in 45 minutes." I think it will take a bit longer than that but ok. I'm watching the dirt...road...I'm watching the dirt road... 2:45 comes 3:45 comes, he'll be here any minute. I call the drivers number who called me. "Are you almost to Bloody Basin Rd.?" He responds with "you've got the wrong driver." We hang up, I call AAA "What is the status on my truck? I'm about out of water" AAA says "Let's see, it says here in the notes that the driver called you and told you he wouldn't be coming because they won't go down a dirt road." "AHH NO!The only call the driver made to me was to say he would be here in 45 minutes 2 hours ago." I got the name of the company and called them. Their dispatcher answers and says "oh, he was supposed to call you, we told him to call you so we told AAA you were called." Leaving a person in the desert, (not in a town, in the desert!) knowing you told them you were on your way and never calling them again, just washing your hands of them is no different than hitting a person and running not caring if they are ok. I got the car towed at 5:00 by a small non AAA covered truck from Black Canyon City where it sits. They told me they would be there in 45 minutes then decided to never called me again to let me know they were not coming. Almost 5 hours in the desert and out of water. You just don't do that to another human being.

A: negative

Q: WARNING **THEY ARE PRIVATELY OWNED NOT BY TOKYO EXPRESS** have come to this location for YEARS! I have always been very pleased with the food and the service. This time, it was HORRIBLE. The Manager Jung, was extremely rude and not at all helpful. This place changed ownership a few months ago which means smaller portions for more money. Sue was the ONLY saving grace of this place. I will not return to location as well, I will advise friends and family to do the same. The regular bowl for Teryaki Chicken used to fill me up with left overs for approximately $8.10. Now the "plate" is 10.00. Imagine only 6 medium sized strips of chicken with 2 huge scoops of rice. Fill half of the plate with the salad and thousand island dressing and the other "half" with rice and chicken. The food quality tasted the same but amounts were different. I requested why this change took place and the manager Jung said "Eastwind has ALWAYS served on plated with half salad and have ALWAYS charged $10.00" Not only was I upset about the amount of food for the price, I was now extremely upset at the tone and way Jung spoke to my family and me. I do not recommend this location any longer but should you go... Ask for Sue. She is a sweetheart older woman that ordered me another bowl to say sorry for the way her family member Jung treated my family during this visit. We came from Anthem and feel this just is not worth the drive any longer. Steer clear folks if you were a regular at some point... not at all the same.

A: negative

Q: Simply amazing Italian. I love that they have family history, and the store layout is more of a grocery with tables shoved into nooks and crannies, vs a restaurant layout. The quality of their grocery items are unique and truly Italian. I've spent some time over there, and this is the real deal. You could have a field day in here if you wanted to cook a special dinner. Yes, the wait was a bit for ordering at 2pm (it wasn't packed). But the food...the food shut me up it was soo delicious. The portions are enormous, so you get really good value for whatever you order. One weird thing though: I clearly stated the YELP discount for 1 free cannolli, and the cashier looked at me like I was crazy and charged me for it. The cannoli was probably the least satisfying part of the meal. Other than that, I'd come back for sure.

A:
positive