ok so i bought the software upgrade to 2.0 and then upgraded to 2.0.1 ... i searched youtube and all the forums and they said to get winpwn and some other stuff like custome fw and stuff . Well i downloaded winpwn , i extracted the files and installed it . Then when i clicked on the pineapple icon an error message came up and said that the program " failed to initialize properly . "

Give answer the following question using evidence from the above passage: What may be the reason for my post ?
To get software tech support