One morning there was a massage on the answering machine from an angry customer, complaining about her lack of service----service that had been stopped because her check had bounced. As it is my job to handle payments received, it was my duty to collect the check. As is often the case when a check bounces, I soon found that this woman's phone number was no longer in service. A check of the caller L.D told us the call had come from the manager's office of the apartment building where our customer lived. We left a message with the manager and within the hour our call was returned. I told our customer gently, sympathetically that a check she had written had been returned for lack of funds. I told her I always want to let people know about returned checks quickly because the huge fees the bank charge can cause more checks to be returned and more fees to be charged. I told her I hope she could contact the bank and get things straightened out before her problem got worse. I also told her, gently once more, that I hated to add to her problem but she would owe us a fee because the bank charges us a fee when a check is returned. She told me she had difficulties because of being on a fixed income and being in poor health. She told me she had no children but had raised several that belonged to her husband and after living with him thirty years he had left her for another woman. Finally, after she had promised to pay, I told her not only do I care about her situation, but she taught me something. When a person is angry, there may be reasons you don't know about. If you don't react with anger, you may learn what the real problem is and may in some way be able to help, if only with a little sympathy. What is the purpose of this text? A) To solve a problem B) To present a research result C) To tell an interesting story D) To conclude a lesson
D
(Question)
There are two types of people in the world. Although they have an equal degree of health and wealth and other comforts of life, one becomes happy, while the other becomes unhappy. This arises from the different ways in which they consider things, persons and events and the resulting effects upon their minds. People who are happy fix their attention on the convenience of things. They enjoy all cheerful things. Those who are unhappy think and speak only of unpleasant things. Through their remarks, they _ , offend many people, and make themselves disagreeable everywhere. If this turn of mind is founded in nature, such unhappy people should be pitied. The intention of criticizing and being disliked is perhaps taken up by imitation . It grows into a habit, unknown to its possessors. The habit may be strong, but it can be cured when those who have it realize its bad effects. Although this attitude is mainly an act of the imagination, it has serious results since it brings on deep sorrow and bad luck. If such people aim at getting some advantages in social position or fortune, nobody wishes them success. Nor will anyone speak a word in favor of their hopes. If they are criticized, no one will defend or excuse them, and many will join in criticizing their wrong doings. So they should change this bad habit and stop worrying needlessly about themselves and others. If they do not, it will be good for others to avoid any contact with them. Otherwise, they will have a disagreeable time, especially when someone becomes mixed up in their quarrels. In this passage, the writer mainly _ . A) describes two types of people B) laughs at unhappy people C) suggests ways to help unhappy people D) tells people how to be happy in life
(Answer)
C
Ques: We can't help but grow older physically, but we can stay young in other ways. Do you want to stay young? If yes is the answer, here is what you can do: 1. _ . This includes age, weight and height. Let the doctor worry about them. That is why you pay him/her. 2. Keep only cheerful friends. The grouches pull you down. 3. Keep learning. Learn more about the computer, gardening, whatever. Never let the brain idle. "An idle mind is the devil's workshop." 4.Enjoy the simple things. When the children are young, that is all that you can afford. When they are in college, that is all you can afford. When you are on retirement, that is all you can afford! 5. Laugh often, long and loud. Laugh until you gasp for breath. Laugh so much that you can be tracked in the store by your distinctive laughter. 6. Surround yourself with what you love, whether it is family, pets, keepsakes, music, plants, or hobbies, whatever. Your home is your refuge. 7. Value your health. If it is good, preserve it. If it is unstable, improve it. If it is beyond what you can improve, get help. 8. The tears happen. Endure sorrow, and move on. The only person who is with us our entire life, is ourselves. Be alive while you are alive. 9. At every opportunity, tell the people you love that you love them. What is the fourth advice meant to tell us? A) The children are so clever that we need not worry about their study. B) Someone else can take care of the children and our late life. C) We are rich enough to afford all the money that the children spend. D) We needn't worry about the children and our late life.
Ans: D
Ques:On October 31st, 2009, Chinese famous scientist Qian Xuesen, died in Beijing when he was 98 years old. He is famous as "the country's father of space technology and king of rocketry". Qian was born in 1911 in Hangzhou. He left for the United States after winning a scholarship to graduate school in 1936. He studied at the Massachusetts Institute of Technology and later at the California Institute of Technology. Qian began his career in the US and was regarded as one of the brightest minds in the new field of aeronautics before returning to China in 1955. After he returned, Qian set up the first missile and rocket research institute of China. The institute later helped start Chinese space program. He led the development of China's first nuclear-armed ballistic missile and worked on its first satellite. He retired in the year before Chinese manned space program was launched in 1992. But his research formed the basis for the Long March CZ -2F rocket that carried astronaut Yang Liwei into orbit in 2003. In August, 2009, Chinese Premier Wen Jiabao visited Qian and _ him for devoting his life to Chinese defense technologies. Qian told him, "I'm trying to live to be 100 years old". Which of the following is TRUE according to the passage? A) Qian was born in 1936 in Hangzhou. B) Qian began his career in China. C) The long March CZ-2Frocket carried YangLiwei into orbit in 2009. D) Wen Jiabao visited QianXuesen in August 2009.

Ans:
D