Problem: My quest for excellent non-chain restaurants continues, and finding this one was a happy accident. There are large smokers in the parking lot which is originally what drew our attention to the place. Usually we find our gems from Yelp, but this time it was a drive-by (or I should say that I find places on Yelp as the bf is in the food industry and like many industry people has a baseless grudge against Yelp). Since i am not a huge meat eater what I really care about are the sides. The sides were amazing. Which is great because a lot of times at BBQ places the focus is on the meat only and the sides are kind of an after thought. The peach cobbler was insanely good. And I have been dreaming about the loaded mashed potatoes since I had them. I also had the mac n cheese. The waiter (who I assume is also one of the owners since he thanked us about 20 times for coming in) recommended the mac n cheese. Listen if you can't execute a delicious mac n cheese you should throw yourself off a bridge. It's macaroni, cheese, cream and bake. It was really good but I was more impressed with the other sides that are nonstandard and were amazing. On my next visit I plan on trying the banana pudding. It does have its advantages and disadvantages, depending on who you are. It is right down the street from the Rhino - a disadvantage to me, but an advantage to any dirt-bags. The parking lot is kind of sketchy, again a disadvantage to me, but like home to dirt-bags. The BBQ sauce is really peppery. I personally like milder sauces and I am not a big meat eater, but I could still appreciate the execution of the sauce and that it was made in house. I am not used to eating smoked meat so was a little concerned that the chicken looked pink, but the bf explained to me that that is how smoked meat should look that has actually been smoked in a smoker and not just marinated in smoke "flavor". All the meat was very tender, but the sauce was a little too intense for me. That being said I was more than happy to stick with the sides.
How would this review be described?
++++++++++
A: positive

Problem: I have mixed feelings about this Trat. Visiting Las Vegas last week, we wanted an intimate dinner before seeing The Phantom at the Venetian, and the Trattoria Reggiano is only a moment's walk from the theater. In light of the other reviews here, it seemed an inspired choice. It was less than that. On arrival, on a not-terribly-busy Thursday evening after the theater - about 9 PM - it looked terribly inviting: Tables in the walkway as if a true Italian trat, and a few booths and tables inside near the open kitchen. Charming. We asked the Maitre' d for a booth (it helps my hearing, which is very poor), and were told we would not have it, and were shown to a table inside by the wall. OK, but a disappointment, even though it saved me $10 top to the Maitre' d, who seemed oblivious. Delicious bread, with decent oil and vinegar, rapidly arrived, as did our waiter, who I asked for a recommendation between the spaghetti with meatballs ("filet mignon") and the linquine bolognese. "Eh!" He said. "It's the same sauce, just not in a meatball." Ummmm. The staff says the food is the same? Disquieting. My pasta and my wife's Ziti arrived almost immediately, as we were still on our first piece of bread. Good service is not the same as fast service; this isn't Pasta Now, but a relaxing meal. Still, it was hot and freshly prepared. The Bolognese was tasty, and (as usual) I ate half, expecting to take it back to our room for lunch the next day. My wife, who eats like a bird, ate about a quarter of her Ziti, and as the second waiter came to remove our dishes, I said, "It was delicious, but we want to take it with us." He nodded and left. A few moments later, our waiter returned with a check - strangely, for an Italian restaurant, without asking if we wanted dessert - and I asked, "Where is our food." I got blank looks; the second waiter said, "Thrown out." Argument follows. Finally, the headwaiter said, "Wait. We'll recook for you." This time, it takes longer, but when the bag returns, there are two tins inside; I look in the top one, and find bread. "Where is my linguine?" I ask. Blank looks all over again. More argument. Finally, another recook, we take the food, and leave. The service is obviously challenging, perhaps due in part to there being several languages and accents going on among the staff. The food was good, but not great; the meat sauce lacked seasoning (garlic is not all there is in this world). The Ziti was nice, but as it sat on the table, the cheese started changing from gentle yellow to bright orange. "Cheese powder, perhaps?" said my wife. But it was good, albeit a bit incandescent in appearance. The ambiance was very good, with a slight hint of New York Italian as a result of the dark stained booths. Overall, better than the food court next door, but not the place for the intimate and relaxing after-theater supper that many might wish.
How would this review be described?
++++++++++
A: negative

Problem: Yes it's a franchise - but unlike Starbucks - this has a much warmer, personal feel. You also don't get the feeling that everything in the store is for sale or has something to do with mass marketing. The ambiance is inviting, comfortable and there's free wi-fi. This is a great place to kick back and catch up on some work or just sit and enjoy the time with your friends. The staff is very friendly and takes the time to get to know their regular customers and their drinks. For those that are in a rush, they also have a convenient drive through window. Even my dog loves going through the drive through because he gets a doggie treat too. Almost forgot the most important thing - the coffee! I'm a creature of habit so I normally only have a few select drinks upon which I compare coffee shops with. Their white chocolate mocha is awesome as it's made with real Ghirardelli chocolate. For the caffeine addicts here, they also have a 32oz. size that's not on the menu (a life saver for me - so I am able to cut back to one drink a day). The brewed coffee selection is also good with a great blend of flavor and strength. Normally I'm a big supporter of small independent coffee houses, but this is one of the better chains out there.
How would this review be described?
++++++++++
A: positive

Problem: I am the customer that Debbie refers to. I called several times, never receiving a call back. The dumpster was supposed to be picked up on a Fri, that didn't happen. I called many times Sat, finally someone picked up (quite annoyed, I might add) and I was informed that they had no drivers on Sat and the dumpster would be picked up on Mon. I was already back in California so I have no idea when it was FINALLY picked up. As our Real Estate Agent, Debbie was overseeing all business while we were away. Regardless of who's name was on the contract, good customer service would have warranted a return call. And, as I expressed in the messages I left on Team Cleans voicemail, WE could not begin showing the house with a dumpster in the driveway. If Team Clean would have JUST RETURNED A SINGLE CALL and kindly explained the situation, it would have been easier to overlook their tardiness and they would not have been given a negative review.
How would this review be described?
++++++++++
A:
negative