Okay I went in for a pedi/fullset..the nail tech talked me into getting a gel mani which i never had before.. pedi was GREAT..but 2 days later the gel starting peeling off my nails. I went back in and told them the issue, the lady didn't believe that i had gotten a gel mani so recently so the lady who originally did the gel mani was there and I asked her did she remember me which she did so finally the lady repolished my 3 nails and then put on a top coat. I told her that the lady who originally did the mani never put a top coat on, which is why the mani didn't last i guess. The lady who fixed my nails had an attitude the whole time.! beware of lady with glasses her gel manis suck.!
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negative

Always great food and service. This is a very busy store. I always get the meat and fries cooked well done. The food came out well!
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positive

Great coffee, great presentation. Baristas were well-trained. Espresso was well prepared. Sad to report however the snarky hipster customer service is alive and well at Cartel. I was hoping this company outgrew their adolescent, angsty need to be the prettiest girl at the coffee prom. Note to upper management, if you guys are going to grow this brand with the hope of selling it down the road, you need to fix these customer service issues. Or don't. Stumptown or Intelligentsia could displace you in a matter of months. I'm going to try it again on my next trip and hope things will change.
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positive

First time eating Pho ever and this is where I had it. Service was great. Waiter extremely funny. Noodles were excellent. Would love to get back to this place the next time out in Vegas.
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positive