Sentiment analysis: We have had so many ups and downs at this IHop. This morning was the worst one yet. I ordered the chicken that came with a biscuit with gravy. The chicken was hot and the biscuit was ice cold, topped with ice cold gravy. Our server was at another table, so after the manager dropped off food at a table next to ours, we flagged her over, asking for a hot biscuit with hot gravy. She put her hands on her hips and said, "well, that's the last biscuit and gravy we had". I think I had the most shocked look on my face, as she offered to reheat the chicken (which was was hot) and the eggs, leaving the biscuit off completely. She didn't offer toast or a pancake, no alternative, nothing... My response was "I just want hot food" as she says "well, I can't do anything about that". So I handed her my plate of food, that had taken only 1 bite of the chicken, and asked her to take it off of my check. Alice never offered to bring anything else, no apologies, nothing. Our server, Nichole, was great, she quickly came over, apologized, and then apologized for how Alice acted, then brought me the name and phone number of their district manager (whom I am about to call in a few minutes.) Funny how it seems that Alice is aware of her mismanagement, as she has now disappeared and is no longer carrying food to the tables, as she was before.
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negative

Sentiment analysis: This establishment has been on my list so long, that even as soon as I heard they were scouting for a spot to obtain for expanding their chain here in Scottsdale, I signed up for their email alerts and progress. It just so happened that opening night I was actually away in Cost Rica. For some unknown reason, it took until now to visit. (So many places, so little time...) Wednesday nights provides fantastic specials of 1/2 off everything, from what I recall. Britney, our server, was always around at the right time. It seemed she had over a dozen tables, yet appeared promptly when we looked like we might have a question, or when we were considering another order. The stage never stopped with entertainment for even a minute. There was always at least 1 musician playing or singing, usually in tandem with pianos, hence (obviously) their term of Dueling Pianos, of course. Several times there was 3 and even 4 performers on instruments of guitar, horn, or drums. I thought it was a great change, out of the ordinary, and a lot of fun. I already have a list of people I want to bring, especially since I have visitors coming in March and April who I know would enjoy visiting and seeing such a spectacle.
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positive

Sentiment analysis: I bought gift certificates for my girls here for Christmas. I thought I was going to pass out in there from the fumes and couldn't wait to get out...but maybe that's one of those suffering-for-beauty things you girls do. I DO NOT recommend bringing a young person here. My 10-year old daughter tends to peel her toenails back, so when she went to get the pedicure, the lady working there starting going off on her. "I can't work with these!". She went on and on and ON about how horrible her nails look. Kids are fragile at this age, and even though she doesn't cry very much, the experience brought her to tears. I don't care how well you do nails, don't treat your customers like crap.
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negative