Detailed Instructions: Given an Amazon customer review, write a title for the review. The preferred titles are under fifteen words.
Problem:In my original review I wrote that I was very disappointed with this product because the wake/sleep feature did not function. I also stated I read in other reviews that MKT Distribution was a family business that had an excellent customer service reputation and I would wait to see if I was contacted by them through Amazon.<br /><br />Well, to my great surprise, the owner of the company, Rick Jen, telephoned me personally within about seven hours after I posted the review expressing my disappointment. In fact, he tried to reach me earlier, but I did not check the feedback box when I placed my order to permit this. So, he sent an email to everyone from the last thirty days with my posting name hoping he would obtain the purchase information. Once I responded, he then called me almost immediately. Rick strongly expressed his regret that I had a bad experience, but stated that because the case is hand stitched, the magnets were probably placed slightly out of position. Plus, he said this was only the second time a defect of this type occurred in the history of the product. Since we talked on a Friday evening, he then told me a new case would be shipped via overnight delivery the following Monday. After receiving it and examining all of the features, I now love it. The fit and appearance are great, it functions as advertised, so now I would highly recommend buying this case.<br /><br />To say I was impressed with Rick and the manner in which the situation was rectified to my complete satisfaction is an understatement. He truly went the extra mile, and I only wish more businesses operated with such professionalism, courtesy, and integrity.
Solution:
From a 1 Star Rating to a 5