Definition: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
Input: customer: Hello, I am Kathleen Collins.
agent: Hi, Kathleen Collins. How may I helpful to you?
customer: I am planning to surprise my friend on his birthday.So, I want to travel from MN- MSP on 03/23 to NY - LGA on 03/25.
agent: Sure, wait a minute,I will let you know.
customer: Sure.
agent: We have found a flight ticket matching your requirement.
customer: Ok, May I know the flight details?
agent: Flight number 1001 having one connection with price 200. Airline name is Frontier. Do you want me to proceed?
customer: OK, You can proceed with booking.
agent: Sure. Your reservation has been conformed. Thank you for contacting us.
customer: Ok, Thanks for your response.
agent: Have a safe journey.
Output:
book