Suppose to be Pizza with EXTRA SAUCE. NOT. When I insisted on a refund the Manager in duty tried to tell me they have no way to refund an order placed online. DO I ADVISE YOU NOT TO PLACE AN ORDER ONLINE. He then told me that he personally made the pizza and he was "positive" he put extra sauce on it. I would order elsewhere and will for now on.
How would this review be described in terms of sentiment?
OPT:
[i] negative
[ii] positive
[i]