On 28 June 2013 I checked into the Riviera Hotel and casino until 5 July 2013. After being placed in a downgraded room because my room wasn't available I got settled into room 3533. On 30 June 2013 I went to turn on the floor lamp inside the room and I got a very powerful electric shock. My right hand and arm has very little feeling other than tingling now. I reported the incident immediately to the front desk. A security guard came up to my room and I filed an incident report. She assured me that Risk Management would call me. She took the lamp and told me maintenance would replace the lamp. The lamp wasn't replaced. After going to the ER I was diagnosed with Electric Shock Injury and was told feeling may never come back. I tried calling risk management every day. Finally after 2 days I went to the front desk and demanded to speak to someone regarding my injury. The manager, Debbie, came up and offered to refund my resort fees totaling $115.00 to make up for me losing the feeling in my arm by their faulty equipment in the room. They then upgraded me to the room I was supposed to have the whole time since I paid for an upgraded room. On 4 July 2013 housekeeping came to the room around 11 am. I told her I didn't need housekeeping and she said "ok" and walked away. We left the room around 1:00 and returned around 2:30pm. Upon returning to the room none of the 4 keys we had worked. I went down to the front desk and they gave me 4 more keys. I went back to my room and those keys didn't work. I went back down but this time to the bell desk. I explained what happened and how I already got 4 new keys. He said he'd help and he followed me to my room. His key didn't work. He said something had to be wrong with the lock or mechanism so he left and went to engineering. 30 minutes later 2 security guards (1 male in a black suit and the female security who originally took my injury report) arrived at my room. They told me I was locked out of my room because housekeeping came in to clean and saw my BB gun I had in my room. He told me firearms aren't allowed in the building. I had kept my BB gun in my safe which I kept locked. I told the security how I had told housekeeping I didn't need service earlier. I also told him how my BB gun, which isn't a firearm because it does not use combustion to fire a projectile instead uses air, was locked in my safe and asked how the maid saw my gun and also why was she coming back after I told her I didn't want her in my room. He then told me I was to leave the premises and was banned or "86'd". It took security an additional 30 minutes to get into my room because the door wasn't unlocking. The security guard kept trying to egg me on and asking "Do you have a chip on your shoulder?" "Are you mad?" "Why are you mad?" He had to be asked to leave by the other security guards because he wouldn't stop egging me on. Once inside I saw my safe had been pried open, my BB gun was sitting on top of the safe and the do not disturb sign that was on the door was sitting next to the safe. All the money I had in the safe was taken. I requested to file a report and I was told Risk Management would call me Monday. They never called. They didn't refund me for my extra night stay. I filed a police report with Las Vegas Metro Police. I will never stay at the Riviera. I will never recommend anyone, not even my worst enemy to stay at the Riviera Hotel and Casino Las Vegas!! Attached is a video taken while security tried to fix the door the broke.https://www.facebook.com/photo.php?v=10151779810399913&l=1311073713539322341

negative

Overall, we enjoyed our free stay there! The hotel is gorgeous in many areas, but their would be a few changes that I would make. For one, the black & white walls in the hallways going to yr room was really creepy , along with the same walls in the room...aweful! Rooms were really nice, just didn't feel at home or cozy with no dressers to put your clothes in?? The customer service was awesome in every dept....you never had to hunt someone down if you needed something , but those red plaid jackets that all the men had to wear?? Well, I'd change that too! What about black tux jackets...that to me would fit more with your decor & very modern hotel....elegant & classy! The dark red hallway leading to the room elevators ?? Maybe that's what is attracting all those hookers we saw on the property....that definately needs to be cleaned up & get that trash out of your hotel!It was a real turnoff to see those girls dressed the way they were....& their were many of them, not just a few! The cocktail servers were very prompt...I liked that ...service was quick! Now for food ...buffet was excellent , but not worth $40 a head...even $20 is high per person for during the week..wkends that price would be appropriate . The pizza place "800 degrees" was out of this world ...WOW! Prices were moderate & they use a ton of cheese...just the way we like it! Wish you had some fast food options tho...we don't always want to sit down & spend a lot of money to eat in expensive restaurants. Your missing the cheap coffee shops that a lot of people enjoy going to. We would like to be able to grab something quick & cheap ...we want our money for the machines! lol That's our new go to place now. My mom & I want to make the SLS our #1 place to go, & cut out all the rest of them for awhile. But, loosen up the machines a bit...too tight for you only being open a month! The hotel was very organized, along with having people direct you as you were coming into valet , as it was a bit confusing as to which way to go, but luckily their was valet guys everywhere directing you , so that took the stress out of finding your way at a brand new place ! You guys definately had it all planned out!! Everyone played their part very well, coming from a confused customers point of view , which in turn made the whole experience seemless!! Great job! And one last thing ...I had a few glitches w my code card, & had to go back to the desk to get a few things taken care of. Your associate "Brittany " at the Code desk was awesome!!!! She was very helpful & eager to help us, along with being prompt, courtesy, & knowledgeable in her dept. When I had to go back to the desk a few hours later cause of another glitch, she was still there & had remembered me from earlier & again, took care of us right away & apologized for the inconvenience ! I wish you had more employees like her...she was refreshing!! Thanks Brittany for doing your job well!! Give that girl a raise or promote her to a manager position...very impressed with her ! Very polite , professional , & handled it promptly with a smile on her face! Great job everyone ....& Congrats on your beautiful hotel & casino! Many great blessings.... Regards, Darlene Leto

positive

Great guac, great soup!

positive

Food has been great overall and no complaints about the service. We've ordered a variety of different items from the menu each time we go and have never been disappointed. We'll be going on a regular basis.
positive