QUES: Dell's reputation for poor customer service, since 2002, which was exacerbated as it moved call centres offshore and as its growth outstripped its technical support infrastructure, came under increasing scrutiny on the Web. The original Dell model was known for high customer satisfaction when PCs sold for thousands but by the 2000s, the company could not justify that level of service when computers in the same lineup sold for hundreds. Rollins responded by shifting Dick Hunter from head of manufacturing to head of customer service. Hunter, who noted that Dell's DNA of cost-cutting "got in the way," aimed to reduce call transfer times and have call center representatives resolve inquiries in one call. By 2006, Dell had spent $100 million in just a few months to improve on this, and rolled out DellConnect to answer customer inquiries more quickly. In July 2006, the company started its Direct2Dell blog, and then in February 2007, Michael Dell launched IdeaStorm.com, asking customers for advice including selling Linux computers and reducing the promotional "bloatware" on PCs. These initiatives did manage to cut the negative blog posts from 49% to 22%, as well as reduce the "Dell Hell" prominent on Internet search engines.

Where did Dell move its call centers?
What is the answer?
ANS: offshore
QUES: Elliot Sperling, a specialist of Indian studies and the director of the Tibetan Studies program at Indiana University's Department of Central Eurasia Studies, writes that "the idea that Tibet became part of China in the 13th century is a very recent construction." He writes that Chinese writers of the early 20th century were of the view that Tibet was not annexed by China until the Manchu Qing dynasty invasion during the 18th century. He also states that Chinese writers of the early 20th century described Tibet as a feudal dependency of China, not an integral part of it. Sperling states that this is because "Tibet was ruled as such, within the empires of the Mongols and the Manchus" and also that "China's intervening Ming dynasty ... had no control over Tibet." He writes that the Ming relationship with Tibet is problematic for China's insistence of its unbroken sovereignty over Tibet since the 13th century. As for the Tibetan view that Tibet was never subject to the rule of the Yuan or Qing emperors of China, Sperling also discounts this by stating that Tibet was "subject to rules, laws and decisions made by the Yuan and Qing rulers" and that even Tibetans described themselves as subjects of these emperors.

What does Sperling claim did not have any control over Tibet?
What is the answer?
ANS: China's intervening Ming dynasty
QUES: The war had removed Bermuda's primary trading partners, the American colonies, from the empire, and dealt a harsh blow to Bermuda's merchant shipping trade. This also suffered due to the deforestation of Bermuda, as well as the advent of metal ships and steam propulsion, for which it did not have raw materials. During the course of the following War of 1812, the primary market for Bermuda's salt disappeared as the Americans developed their own sources. Control of the Turks had passed to the Bahamas in 1819.

What is a factor that hurt Bermuda's merchant shipping?
What is the answer?
ANS:
deforestation