TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: The Good: The service was super attentive, the ambiance was really fine, the food was good, particularly the chunky guacamole in the Dip Duo and the steak my companion ordered. The bar menu was interesting and the wine list was well chosen. My companion's dessert, a homemade Oreo sandwich, looked amazing.

The Not So Good: I have food intolerances, but I'd rather just order carefully than discuss them with strangers. That means I rely on accurate menus, not ordering the entree that comes with ponzu, even though I love Ahi, and asking for no almonds on my Macho Salad. It's really good and half as big as one I'd make for myself, which makes it a very large salad, but it was a chore removing the many croutons and getting all the corn out would have required more patience than I have.

I'd probably eat here again quite happily, if it didn't require that conversation ("So, I can't eat..., etc.), but it does, so I'd rather move on to one of the many other fine restaurant choices in Phoenix and Scottsdale.

SOLUTION: 3 stars

PROBLEM: So I've been a regular customer for about 10 years+ and I have never had a problem arise until today. My family enjoy having Dairy Queen's ice cream cakes because the different layers that it offers and it's simply delicious and perfect for their prices!

I have a pretty big family so we go through a lot of cakes in just one year. At the beginning of this month their freezer was not working for the regular ice cream cakes. But the freezer for the blizzard cakes was working. We were given the option to get a blizzard cake instead. We were content and happy that the Dairy Queen workers apologized explained what had happened and we understood that this happen! :)

Today, we came back for another regular cake and there were some cakes that were melted but marked as 50% off, we were not interested. Anywho, we picked out a regular 8 in. cake from the back freezer, paid, and was waiting for the manager to come and write on the cake. Well, let's just say, our cake was suffering from waiting for so long (about 25 minutes) then she finally took the cake back. She took forever. We were standing by the counter waiting and she came out 15 minutes later to go back to the freezer in the front and she said "I dropped the cake." Okay, first off, when you're dealing with customers, you need to apologize, it will show that you actually care about your customers. Then, she just went and got a 10 in. cake ( that was partially melted) and told us "the least I can do is upgrade it to a 10 in." When you give the customer that option, please do not give me a melted cake, that is unfair. So finally she gave me a good 10in. cake from the back.

I was a little upset today especially when it all came from "the manager." We used to drive a little farther from our home for this Dairy Queen for their ice cream cakes even though we live right next to a Baskin Robbins. We might not return because of this incident but we will see. I enjoy their ice cream cakes too! The young girl that helped us was understanding and great! The manager disappointed me that she did not put forth her proper manager skills. The least she could do was apologize.

SOLUTION: 2 stars

PROBLEM: We went with a group of eight on a Saturday night. I expected the service to be somewhat slower, but we were there for THREE hours! It was one of the worst dining experiences ever. The staff was not knowledgable, and management was apathetic when we expressed our concern. Two of the three hours, we sat waiting for our food from the kitchen, and filled up on chips and salsa. Their menu is extremely limited, and not that flavorful when you get your entree. There are definitely better Mexican restaurants nearby that I would highly recommend that are not overpriced and sucky on service!

SOLUTION:
2 stars