Sentiment analysis: This review is solely based on their AYCE sushi. When we got here the place was very quiet and not alot of people were eating. We have been so excited to try this place but haven't gotten around to it and finally saw the huge billboard and took it as a sign to eat here. When we first were greeted the hostess took us to the back and was going to sit us at the bar. We asked if we could get a table instead and she said well no all the sushi is eaten at the bar. Then we looked around and saw a few other tables that people were eating sushi at. Shen then proceeded to say that she could seat us at a table but that "It would be more convenient for us in case we get a group of 4 or something". This was told to us even though there was only 3 other tables occupied out of the maybe 30 they have. Regardless we sat at the bar and ordered away. The pork buns and eggrolls were delicious but that it pretty much where it ends. The selection of rolls was extremely limited and had maybe 10 options to choose from. I get it, they were made with good ingredients but nothing tasted extraordinary to be a good sushi AYCE place. The chefs that were preparing it seemed miserable and no smiles at all when the sushi was brought to us. If I wanted mediocre sushi and frowning faces, I would have easily just gone to a closer place for a cheaper price instead of driving all the way out the the M for this kind of service. Also, unfortunately, there is not dessert that is included in the AYCE menu :/ So disappointed in this. May come back and order from regular menu but never again for the sushi AYCE. There are better, cheaper, more delicious options out there.

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negative

Sentiment analysis: First time in this place. Got my toes done, but my paint didn't even last as long as it usually does when I go to my usual place. So never coming here again to get paint done. But very clean place..

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negative

Sentiment analysis: When I arrived at the airport, I called the hotel for a shuttle. We were at the rental car place (within the airport) and had to take a shuttle back to the terminals so they could pick us up; a little inconvenient, but it was okay. When I got to the terminal, I called again. it was 4:08 pm. Bree, the front desk clerk, said that the shuttle should be there in 15 minutes. At 4:42, I called back. She immediately said, "oh yeah, he should be on his way. It got really busy here, I am sorry". I said fine. At 4:57, my colleague called back and Bree admitted that she forgot to call. Ugh! Bad experience in and of itself. When we get to the hotel, Bree was speaking with someone who looked like manager. The manager never spoke to us, apologized, or offered any consolation for Bree's neglect. Bree did apologize profusely, but never offered any reconciliation for her neglect- no bottle of water, not even asking us to help ourselves to the free cookies or SOMETHING. By the way, the lobby was EMPTY, so.....not sure where this huge rush came from that caused her to completely forget about us for an h0our. Oh, and it took the driver only 7 minutes to get to the hotel!!!!!!!! The room was smelly. Obviously plenty of people have smoked in that smoke free room. There was grafitti on some of the hotel items. Housekeeping forgot to come to my room the 2nd day (my last night). There is no restaurant, but if you order from the Italian restaurant off site, you may spend a little more than you'd like, but their service was AWESOME! Sad that places like this don't realize how important the customer experience is, especially when I can get online and let the world know what a crappy experience this was. Plus, I am a customer service Trainer, so I will definitely be using this experience as what NOT to do. On the positive side.......uh....err.......well the lobby is very pretty.

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negative