I am a montecristo sandwich connoisseur, and this place has definitely one of the best I've ever tasted. All the other food was certainly passable breakfast fare. The coffeecake was the lightest textured coffeecake I'd ever encountered. Four stars for the montecristo, three for the food in general.

positive

So we just got back from Las Vegas and needless to say we were totally underwhelmed by the whole trip. This review however is about the Luxor hotel in particular and not the city of Vegas. Trust me, if I could write a review on a city, I would- and it would be Vegas. With that said, we were really excited to be staying in one of their luxury suites that was heavily discounted because of the economy. The truth is, the room itself was fantastic despite some cleanliness issues (there was major long black hair in the jet tub, and I am blond) and some plumbing issues in the shower (it wouldn't drain, so you had to take a shower with your feet in a bath), but it was over all a very aesthetically pleasing room. The reason I give Luxor a worse rating than the local motel 6 is because of the service. The first night we stayed up until 3am and were starved from our flight that night and from walking the strip. We came inside our hotel to ask the concierge where to eat to her reply "there is a deli in the hotel". We were mortified that Vegas closes so early and that our only option for food was a hotel deli. We ate our sandwich and went to bed. So much for the nightlife in Vegas. The reason I blame the hotel is because after returning home, I hear that the concierge was wrong and that there were many places to eat on the strip late night/early morning. The next day we saw the sites and went to bed late again. We woke the following day to a loud fire alarm going off in our room warning us of an emergency. My husband and I quickly grabbed our clothes and ran down the 11 flights of stairs to evacuate the building. We hit the last floor and were at the back of the hotel. We walked to the front of the hotel and inside to see what was going on to see everyone acting normal. We asked the concierge (different woman this time), what was going on and she replied "I don't know what you are talking about, just go back to your room"....wow! So she wasn't sure what was going on, if there was a fire, or an emergency but she wasn't willing to ask someone either. Obviously the hotel is not concerned with your safety. We decided after not going back to our room but instead grabbing lunch outside of the hotel, that we would leave the hotel and Vegas for good. We walked back inside to once again talk to a new concierge and to ask to check out one day early where we were shoveled around to 3 different places to finally a woman who I presumed to be the manger angerly checked us out without asking the reason, because she didn't care. We didn't get a partial credit or a thank you or anything. I couldn't believe the lack of customer service and just plan decency of the Luxor. The buffet they have there is decent but that is only because we paid half price because of the deal we got online. I definitely would not pay full price for it. You know, for the starving economy that Vegas claims, I really didn't feel they were that hungry for business. Luxor is truly suxor. Never again!

negative

I've had a turkey club & fries here before and really enjoyed it. Today I ordered the open face turkey sandwich with mashed potatoes. It wasn't really all that yummuy. For starters, it isn't even that big. One piece of bread & only one piece of turkey on top. I would've been a little more satisfied if there were two pieces of bread rather than one but whatever. The potatoes were good though. You can tell they're homemade with chunks of potato inside- just like my mom used to make. I finished the meal in under 5 minutes b/c of how small it was and waited awhile for my check. My server wasn't mean, but she did seem kind of weird to me since I first sat in the "take out" section. She kind of snapped at me and said to move down because the section was closed and pointed to the teeny tiny sign stated this. She was extremely friendly with other patrons but was really short with me.. blehh i dont know. I only come here like once every 6 months when i'm over the normal downtown lunch fare. I'll stick with the turkey club or their burgers. Two stars are for the other servers who seemed really friendly to their customers decent prices for lunch

negative

Another very good Madison pub. Typical Wisconsin bar food (burgers, salads, sandwiches, beer cheese soup, cheese curds, etc.). Friendly service and a nice selection of both draft and bottled beers, most local. I particularly liked the chli. Remarkably inexpensive considering it's only a block from the capitol building. $40 for dinner for 3 including beer and appetizers. More casual and felt less crowded than the Old Fashioned although it was equally busy.
positive