Worst customer service ever. Ordered online took over an hour to arrive and still arrived wrong. They called to tell me that they were out of chicken nuggets a half hour into my order. Which was fine, then 25 mins after that I get another call asking what drinks were ordered. Finally the food arrives after an hour and 15 minute wait. It was cold and completely wrong. I called back to tell them of the mistake and The so called "manager" gets into an argument with me saying the order was correct and the best he could do was 20% off my NEXT order. No offer to fix or replace so I tell them to pick up the sandwich and just refund me and I get into another argument saying he can only refund minus the tip because he would be in the negative. Seriously, OVER A FUCKING CHEESESTEAK. 15 mins he calls back and says I voided the card for you. What a joke. I would never order from this place just off the fact that if something is wrong you have to pull teeth just to get your money back. A simple sorry and a refund or an offer to send the proper food out would have been nice. Instead they want to make everything difficult and argue with the customer. Working in customer service myself I have learned that in no circumstance should you argue with anybody. It's just common sense. I've refunded people for a lot more than a shitty 12.00 sandwich without blinking or arguing. I know if I didn't I would get fired. But then again I could always apply at Corleone's and tell every customer to fuck off and be just fine. There is definitely a reason to this location is getting 3 stars overall.
Is this review positive or negative?
Available choices:
+ negative.
+ positive.
Answer:
negative