Sentiment analysis: Most awful customer service and so-so food. I've been around the world and eaten at some of the finest restaurants and never have I received such awful customer service. After a so-so meal (they were out of oysters, shrimp, and crab and the kobe beef was ok and a little cold and everything was so infused with ginger especially the sea bass), I came to find that there was shattered glass on the side of my chair and on the floor. How did I find the glass? A few pieces were jabbed in to my hand when I went to get up from my chair. After notifying management who did nothing more than clean up the glass, I was left to pick the pieces of glass out of my bleeding hand. Nothing more was said from our waiter or management. Not even an apology or offering of a Band-Aid. After leaving the restaurant about 30 minutes later and consulting with my dad (who owns a hotel and restaurant himself) I decided to call and speak with Veronica (manager) regarding my poor experience. She was extremely rude and defensive and said that in these situations the only thing they would have done would be to call security to get the glass out of my hand. Appalled that she was not taking this situation seriously, I spoke with her manager only to find that Veronica had lied about my experience stating that she had called security but that I had left before they came. It's an obvious admission of guilt of dealing with my situation when the manager has to lie to her manager regarding this experience. Sadly the most that Veronica's manager offered was to "take care" of one item which still has not been done by the way. The thing is, this wasn't about $$, this was about cleanliness, safety and ultimately customer service. The poor customer service, ok food, and long wait time for everything was absolutely ridiculous, especially at such a "nice" restaurant.

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negative

Sentiment analysis: I called to make an appointment here and for my hair length they said it was $25 for shampoo and blow dry. For my brother $13. The salon is located in a pretty run down area. The lady who washed my hair gave the best head massage. I got my hair cut from Jean. I asked for long side bangs and ended up with fringes, I asked for long layers in my hair and to thin it out a little (cause I have pretty thick hair for an Asian) and ended up with choppy long layers that aren't even. On the right side of my head, I have short pieces of hair from getting thinned out so much and on the left I have long layers not thinned out. You can imagine the horror I felt. When I went to go pay they told me my haircut was $28 and my brothers $16. Will not return.

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negative

Sentiment analysis: Ghetto! My friends wanted to stay here so I agreed. Only good thing about the place is the fast food court area, which makes it even more ghetto. If you want a ghetto hotel to stay at then stay at The Palms. A movie theater in a las vegas hotel? Food and restaurant choices were horrible, gambling was ok even though I lost money. Pay the extra $$ and stay somewhere nicer near the strip... The hotels atmosphere is dead. One last thing... the nightlife sucked too.

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negative