Problem: What would be an example of an negative review?

Answer: Went here for dinner. I am usually a really big fan of Sam Fox restaurants, but this unfortunately fails on a number of levels. First, I have to say the decor is really spot on great...it LOOKS good...and you would expect good food, service and clientele would follow. The hostess asked if we had reservations...and when I said no...didn't know that we needed them..and she shot me a "bwah..of course you do stupid" look. Strike one. She said we could sit at the bar or wait 2 hours. So we sat at the bar. The bartender was very nice and sympathized with us not having reservations. Then we ordered. The food was very average...nothing special. Nothing stood out...it reminded me of ordering food at an average high end hotel restaurant. Meh. Strike two. Finally the one thing was the clientele. When I turned around from the bar to look at who was dining....it was filled with Scottstitutes, cougars, and typical Beemer and Range Rover crowd. Strike three. There is this magic line that runs down 44th Street that keeps these types away from Acadia and Central Phoenix...unfortunately The Henry sits on the wrong side of this line. Again..Sam Fox does some wonderful stuff but if you want awesome food I'd opt for somewhere else.

Problem: What would be an example of an negative review?

Answer: I have had my belt replaced after coming in originally for an oil change not once, but twice. My G35 Infiniti Coupe which has never had any issues started screeching. I brought it back in and they didn't hear the noise, but changed the belt again. I was told to bring it back in when my car consistently makes the noise. Fast forward 8 months and my car ends up through AAA at a different auto body shop, Vegas Auto Body for a new thermostat. I ask John, to take a look at the belt because ever since it was changed the noises occurred. He didn't even hesitate in saying after looking at my car that the belt that was put on from before was too big! That I should take it back and get the right one put on. I take it back, the same waste lf time again....nothing wrong with the belt, but now a pulley. I have been a customer of Ted Weins from Tampa, Fl to Vegas for all oil change, tires, and service needs.NEVER AGAIN!

Problem: What would be an example of an negative review?

Answer:
I've been here quite a few times in the past and I am never been made welcome. After today I refuse to go back. The owner was working. When we walked in there was no greeting. Mind you there was only one more customer in the shop being helped. When we had questions she seemed bothered, and very unhelpful. Clearly she did not need our business. I would not waste my time going to this shop with such awful customer service. There are others in az to visit that are warm and welcoming! Zoe and her trunk lost out buisness!