Q: Dear Larry Campbell: Datek is now offering call writing1 to qualified and approved option-trading customers. Materials developed by the Chicago Board Options Exchange discuss the risks associated with call writing .2 In addition to call writing, Datek plans to offer writing puts, spreads and straddles to qualified, approved customers in the months ahead.2 Click here for more information on option trading at Datek. Please remember that trading options is not appropriate for all investors. Click here to access Characteristics and Risks of Standardized Options. Sincerely,
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A: Account Service Notice: Call Writing Available at Datek
IN: Hello , my name is Tori Kuykendall (One Pass BJ927934). My husband, Patrick( One Pass VF751282), and I have been One Pass members for a few years now as well as elite members on several occasions. We also use Chase Continental Visa exclusively, and my husband is a President's Club member. I have made Continental my airline of choice for as long as I can remember booking my own travel arrangements and have been a very satisfied customer in the past. This morning, however, I had a very bad experience. I booked tickets for a vacation back on September 4th for a trip from Houston to New York on December 1. Since I booked the ticket, I became pregnant and found out from my doctor last week that I will still be unable to travel on December 1st due to complications with my pregnancy. My doctor indicated to me that I may not be able to fly at all during my pregnancy, which is due to end in June. I spoke to Leroy Peterson this morning to explain the situation, and he indicated that all he could do was give me credit that would expire on September 5th, 2001 and that a $75 service would be charged to me next time I book a ticket for me or my husband. I understand that this is the same policy that you would have given me if I had just decided that I didn't feel like taking a vacation this weekend. In my opinion, this is an unacceptable policy in the event of medical complications. As you can see with my situation, it is unlikely that my husband and I will be able to plan a vacation by September of 2001 considering we will hopefully have a 2 month old child. I repeatedly asked Leroy if there was anyone else who could help me or anyone I could talk to in order to get some kind of exception to your policy. I indicated that I could provide a doctor's note if necessary. He was very rude to me, stating "You don't have to ask me 7 different times for the same thing - I already told you NO!" I had to cancel a flight for work about a month ago on Southwest airlines for the same reason, but I was hoping that I would be able to fly again by now. For your information, your competitor was very helpful. They accepted my doctor's note, gave me a credit good for one year, and will allow me to change the ticket to another person's name if I am still unable to use it. That ticket was also booked as a non-refundable fare. Although I have always used Continental for my personal travel, the treatment I have had in this difficult time has definitely made me second-guess my future choices. If there is anything you can do to help, I would greatly appreciate it.

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OUT: customer service complaint
IN: This is an email
I have updated the list to reflect all changes received. If you notice any more errors or if any counterparties have been reassigned, please let me know so that I can continue to make changes. Also, please see Louise's additions at the bottom of the list (from Adams Resources Marketing downward) and let me know if you have good relationships with any of these counterparties and could please take responsibility for them. Otherwise, our marketing team will be contacting these customers. Finally, please note that even though there may be names for a specific counterparty in both the gas and the power columns, the person ultimately responsible for contacting that customer regarding the password application and registration forms is the person in the PA column on the far right. Please remember when you are speaking to your customers to get all contact info possibly including contact name, phone and fax, e-mail, and address and send all this to Mary Griff Gray so that she can send them the PA and registration forms. Please call me at 5-3614 if you have any questions or come by my desk at 06541. Jennifer McQuade

What is the subject?

OUT: Updated List
QUESTION: After the Day ahead market ran, the Mirage branch group TTC in both directions was changed from 70 MW to 0 MW for HE's 0700 through 2400 for operating day 1/30/02. The reason(s) for the change is: transfer trip forced out of service to Devers-Capwind. The first applicable Hour Ahead market to run with these values is HE 1200. The ISO will update you of any changes in line rating status. Sent by Market Operations, inquiries please call the Hour Ahead Desk. The system conditions described in this communication are dynamic and subject to change. While the ISO has attempted to reflect the most current, accurate information available in preparing this notice, system conditions may change suddenly with little or no notice.
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ANS: Mirage de-rate
DO NOT SEND YOUR STATUS UPDATES TO KITCHEN, BRADFORD, ROHAUER, JUST TO ST. CLAIR AND COOK. WE WILL SUMMARIZE FOR THEM, THEY DO NOT WANT SEPARATE EMAILS FROM EVERYONE. THANKS.
Q: What is a potential subject line for this email?
answer: Master Netting Agreements Status Upsdates: READ
The following name overlay was completed in GCP today. CP ID FROM TO 80245 Mirant Americas Energy Marketing Canada, Ltd. Mirant Canada Energy Marketing, Ltd. The shortname change will be made on Friday, November 9, 2001
Q: What is a potential subject line for this email?
answer:
Name Overlay 11/02/01