What is the sentiment of the following review?
I really do not have words to describe the awful customer service. AMEX notified me of a potential fraud alert. Turns out the taxi driver charged my card $1,200 for a six-block taxi ride. When I called to try to get the problem fixed, the customer agent informed me that this was my problem and their was not anything she could do. She informed me to call my credit card company. When I told her they informed me to call them, she said "well, I can't help you." Please do not support this business.
Pick your answer from: (I). negative. (II). positive.
(I).