Choose your answer: is the following review positive or negative?

We ordered bridesmaids dresses, and they came 3 months late, and in the wrong color. We then set up appointments for alterations. When we went in for alterations, we were told that they didn't have time to do it, and to go to another store. We were then given a ton of attitude by the staff, and were denied a chance to speak with a manager. Since then, they've added us to some sort of call list, where their 800 number calls us 6 times a day, and hangs up. I wish I could give them 0 stars.

Choices: [I] negative [II] positive
[I]