Problem: What's the point of reserving a non smoking room when you only have smoking rooms available? I can't breathe!!!!! This is disgusting!!!!!
How would this review be described?
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A: negative

Problem: I stayed at 4 Queens for Labor day weekend. I ate at Mangolias quite a bit because I love prime rib and they have it 24/7. I ate there 3 days in a row until my recent experience with Management at 4Queens. I decided to signup for the players card to get the discounted prime rib. I was very excited to join their players card and also decided to use the "2 for 1 entries" coupon that is given upon signup. While dining, I overheard a couple who also just(I mean, just) signed up for the card convincing the other couple at the table to signup for the card because it included a 2 for 1 coupon. As I went to pay I handed the coupon over and was told "that isn't a coupon, its for new card holders who earn so many points in 24 hours. You get the coupon from the players card desk". I had mentioned that its even perforated like a coupon. I was then pointed to the fine print at the bottom of a 8x11 piece of paper that had the coupons for the 2 for 1 and a handful of other promos. No where on the coupon did it have any fine print or say "not a coupon". It only said this at the bottom of the complete page! The cashier had even mentioned "this happens quite a bit, I don't know why they do this". I would not have gotten two meals if I knew this! I asked for a manager and was told nothing can be done besides informing the marketing department. I was quite upset to be mislead by 4Queens marketing department and the lack of customer service provided in the situation, especially after spending 14 nights there since July and eating at Mangolias 7 or 8 times. Its also more upsetting that this seems like a common occurrence by the conversation I overheard and also the cashier's comment how "customers make this mistake all the time". Its not customers making the mistake, its 4Queens mistake! 4Queens needs to change the wording on these coupons so it is clear you must earn points and redeem at the players card desk. Im a vegas nut and visit every 6-8 weeks and don't plan to visit 4Queens or their sister properties after this 10.99$ error that 4queens refused to refund!
How would this review be described?
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A: negative

Problem: UPDATE: The store manager called me saying his boss was flipping out on him for my review and blamed that the employee who rang me up was "new" and didn't know what he was doing or as to why my total was almost 50$ for a oil change and that I was ruining their business with my REVIEW AND HONESTY. The employee that was deemed "new" but I've seen that gentleman there for awhile...because I literally come in every 2-3 weeks. Jack is a awesome manager though and I didn't see him today, and has taken care of me alllll the time. The other customer I was talking about was not being ripped off and I misheard or something! So nevermind that! All in all just don't attempt to rip off a long time customer, and a girl whose parents own a auto bodyshop!
How would this review be described?
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A: negative

Problem: So if you're in the area, and seriously want a relatively overpriced waffle with either an unbelievably long pubic hair, or a regular length normal hair, give this place a shot. I understand that there is meant to be SOME measure of informality in this place, but seriously this place is uncomfortably familiar. If you're not in on the joke, don't bother coming here. The kitchen staff is strangely furious at their little waffle stations, and the vibe is that you've invaded a kind of shitty CMU art project. The waiter guy was very sweet, but then he peaced out, and enormous pubic hair lady swooped in to serve up...well, her hairy waffles. Seriously, a 2/3rds chance of a hair being embedded in your food seems like a terrible gamble. F this place.
How would this review be described?
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A:
negative