Choose your answer: is the following review positive or negative?

I just had to pass along what a positive experience I had with the team from Trademark Restoration Services. When you have water coming out of you downstairs ceiling you need immediate help and TRS provided that with compassion and professionalism. They took control of the situation and explained each step toward repairing the damages caused by a upstairs bathroom leak. Great job done by great guys.

pick from the following.
(1). negative;
(2). positive;
(2).