In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello.
agent: Hello, how can I assist you?
customer: I would like to change my reservation due bad weather condition at my destination location, can you please help me out with that?
agent: Sure, may I know your name?
customer: Myself Larry Lewis.
agent: Please give me a moment to check your ticket status.
customer: Sure, I will wait for your response.
agent: I found your reservation, could you provide your itinerary dates?
customer: Sure, my travel dates are from July 19 to July 21.
agent: May I know your genesis and terminus airport codes?
customer: My airport codes are PHL and PHX.
agent: Do you have any specifications?
customer: I would prefer connecting flight for my trip.
agent: Let me know if you have any preferences.
customer: I don't have any other specifications.
agent: Spirit airlines with flight 1027 is providing a connecting flight and ticket costs you 100 in economy class.
customer: Ok, please confirm my ticket.
agent: Your ticket is confirmed Larry Lewis. Flight departs at 14:00 hours and arrives at 23:00 hours.
customer: Thank you for booking.
agent: Thank you for choosing us.

Answer: book

Question: customer: Hi.
agent: Hello, How can I assist you?
customer: Book my ticket with the name of Brenda Hall, as there is a Arts and crafts festivals at Charlotte, CLT.
agent: Sure, May I know your preferred travel dates?
customer: My preferable dates are from 12/12 to 12/14.
agent: Do you prefer any connections?
customer: Yes, I need.
agent: Where do you want to start from?
customer: Washington, IAD is my travelling point.
agent: Ok, please wait.
customer: Sure.
agent: We found a flight, with a single connection available for you.
customer: Ok. Confirm my ticket.
agent: The airline is Southwest, airfare is 100 & Flight number is 1023.
customer: Thank you for availing me.
agent: Your booking is done. Thanks for your presence.

Answer: book

Question: customer: Hello.
agent: Hello.
customer: Myself Angela Mitchell.
agent: Angela mitchell, how may I aid you?
customer: Due to some problems my trip was cancelled so can you please cancel my flight ticket?
agent: Sure, please give me a moment to check your ticket status.
customer: Ok, thank you for your response.
agent: Sorry, no reservation is available by your name.
customer: Oh! It's ok no problem. Thank you for your information.
agent: Thank you for reaching us.

Answer:
no_reservation