Q: positive

A: My husband and I decided to take the kids to dinner one night. First time trying this place, although we've been in the neighborhood for years. We sat at the teppan grill, and it was awesome . Our chef was the highlight of the night.... Lots of props and kept us laughing. He had us catch shrimp in our mouths and even had a cheech and Chong pic. Food was really good! We agreed that it was the best filet we've had. Service was great... We will definitely be back!

Q: negative

A: So here are the facts, keep in mind my reservation was set a week in advance for my 1 year anniversary, it took 30 minutes to merely get sat, 30 more minutes to get my first cocktail and starter, and then another 45 minutes after that to get my entree. All the while the large groups of 5 or more are getting sat instantly, served in minutes and catered to. We were ignored and put on the back burner because there were only 2 of us and are a younger couple. I'm tired of going to a restaurant held in high regard and when we get treated like crap we get to hear excuses like, "well, your table is saved the group before you is just hanging out though and we are double booked tonight". (Snobby hostess that needs a reprimand for her terrible people skills and attitude.) Or, "I'm sorry that everything is taking so long, we are just backed up and I'm not too sure why" (Waiter trying hard to cover up for managers neglecting their patrons.) This is an acclaimed restaurant but can't keep on top of their shit on a Saturday in December? Is that a joke? My experience was completely unacceptable and I will never ever suggest anyone to go here simply based on principle. Thanks for ruining my anniversary.

Q: negative

A: I have had good service and good food from this location. last evening the service was so so and then there was a HAIR in the cheese which wasn't found until it was baked. Called them and the "manager" Gustavo comment was, "it must be the girl who works here because all the rest of us are guys and have short hair" He had no solution for the problem. I asked for an Owner contact and he gives me the number for a Scott 480-510-6920. A call to his number goes to voicemail and no return call. This is very poor customer service....

Q: negative

A:
Came here for a late dinner. Service was extremely slow, we had to wait awhile before anyone even came over to our table to take our drink orders. None of the salads have meat in it so I ended up getting a turkey burger with a salad on the side. The buffalo wings were not that good, but the Jalepeno fries were. My bf had the perfect burger and he thought it was delicious. They did tell us they were out of onion rings but the sweet potato fries were good. All in all, it was a good burger joint at the Red Rock, but overpriced and bad service so don't think I'll be back.