Summarize the following:
Show you were listening by repeating the main points of the story back to them in your own words. Start by saying "Let's see if I'm clear on this" or "So basically what happened was" This will also help ensure that you and the customer are both on the same page about what the issue is. Let the customer know that you understand how frustrated they are. Put yourself in their shoes and think about how they must have felt in this situation. Use phrases like "I can imagine how upsetting that must have been" or "That must have been so irritating." Do this even if you think the customer was negligent, idiotic, or just plain wrong. Remember your job is not to judge the customer. If the problem was caused by something you or another employee did, apologize to the customer for the mistake. If the problem is a result of something the customer did wrong, you don't need to apologize. You can simply say, "That's not what we want, so let's see what we can do to make it right." An example of a possible apology is "I'm so sorry we messed up your order and caused this inconvenience. Let's talk about how we can make it up to you." Another: "It looks like there was an issue on your order. I'm so sorry that happened. We can have a replacement for you in two days. Should I ship it to your work or home address?" In general, training for customer service will cover the most common issues that arise. But weird and oddball things happen. And sometimes customers claim questionable events happened to demand a "replacement". Avoid promising to outright fix the issue since that may not be possible. But always promise to attempt a solution. Use phrases like, "Let me see what I can do" and "I'm going to try to get this sorted out."and "I want to be sure to get you in touch with the right person to handle this issue". The customer will want to know what you can do for them, not what you can't do. Use positive language instead of words like "no," "can't," or "won't." Even if what they want isn't possible, try saying, "What if we offered you this instead?"

summary: Summarize the situation in your own words. Be sympathetic. Apologize when it's appropriate. Offer to try to fix the problem (if possible). Use positive statements whenever possible.

Summarize the following:
Place a piece of tin foil or parchment paper against the crust and weigh it down with some dried beans. Cook the crust in a preheated 350 F (177 C) oven for 15 minutes, then for an additional five minutes without the beans and foil. Remove the crust and allow it to cool. Turn the oven down to 325 F (163 C). First combine the dry ingredients. In a large bowl, whisk together the sugar, cocoa, flour, and salt. Then add the milk and switch to using electric beaters. Beat the mixture until combined. Add the eggs one at a time, incorporating each one into the mixture before adding another. Finally, add the butter and vanilla. Beat the mixture for two to three minutes, until everything is smooth and all the ingredients have been incorporated. Use a spoon to get all the filling out of the bowl. Spread the filling around evenly in the pie shell. Place the pie into the oven and bake for one hour. After an hour, remove the pie from the oven and place it on a cooling rack. Let the pie sit and cool for another hour before serving. This will give the filling time to set properly.

summary: Bake the pie crust. Combine the ingredients. Pour the filling and bake the pie. Cool and serve.

Summarize the following:
To start, put on your shirt and button it. Grab the shirttails and pull them down towards the floor. This gathers any extra material at the bottom of the shirt and brings the material tight over your chest for a professional look. Finally, give yourself a quick once-over examination. For a good tuck, the line formed by the buttoned-up edge of your shirt should match up with the line of the fly on your pants. This is called the "gig line" and, while it's not always something you'll want to spend the time and effort getting just right, for the most professional look possible, it's indispensable. Since your belt buckle should be in the center of your body, your gig line should intersect it or else lie quite close to it.
summary: Pull your shirt as far down as possible. Line up the buttons of your shirt with the fly of your pants.