Q: Upon check in they ask for $300 for incedentials and another $84 for a "resort fee." This is on top of what I paid three months before for the rooms. Our West Wing room was clean but very noisy. All three mornings we were woke up by the hotel staff moving dumpsters outside. No hot water one morning either. I called the front desk on two occasions to see about moving rooms but was denied. We won't stay here again. For the casino, we had good luck one day on the slots but it took a very long time for a cocktail waitress offer us drinks. We were even playing $10 a spin in the high limit room. We ended up buying most our drinks due to horrible cocktail service for $8-$10 each on top of what we lost. All in all, we won't be back to MGM Grand. Their staff was uninterested in making the guest stay enjoyable and MGM seems to be laughing all the way to the bank. OPTIONS:
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A: negative

Q: Their pharmacy is both accusatory and ignorant. They question you about your purchases to the point that they might as well just come out and ask you if you are a drug user. I understand that there are rules to follow, but it can be done professionally and employed through common customer service skills. Simple questions like "oh, your a diabetic, what kind of insulin do you use" or "so, can you tell me a little about why you need the longer needles" rather than literally arguing with us for several minutes about the purchase of insulin supplies and accusing their customer of being a heroin junkie. Professionalism fail. Knowledge of medicine fail. Customer service fail. If there were an option for no stars at all I would have taken it. I will never go back to another Walmart again after the way we were treated here. OPTIONS:
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A: negative

Q: Went here for breakfast on the way out of town. Very nice. I had the biscuit and gravy which was very tasty. The gravy actually had a sweetness to it. Loves the potatoes and onions. Good coffee. OPTIONS:
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A: positive

Q: This hotel is Amazing. Just beautiful. It is a little way from Vegas but that could also be a plus for a get away!~ As soon as you get there you are WOWED on how beautiful it is. The only thing is, it is very hard to get any direction around the whole hotel. It pretty big and no signs or anyone to find to direct you , To the pool, shops or restuarants. But if your a wonderer and love to find things on your own, this is the perfect place. I do got to say I LOVE ,LOVE LOVE their casino. No real live card tables, but they got computer card gals and I love it so much because I WON and got free drinks all day. Doesn't get to crowded and the staff is really friendly. We will be going back but for a little romantic getaway but until then you will caught us again in Vegas... This hotel IS something everyone should experience at least once. It will blow you away!~ OPTIONS:
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A:
positive