instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
I recently stayed in a room at the trendy Talbott Hotel. It looked nice on the outside so I decided to them a whirl. As soon as I walked in I noticed that there weren't alot of hotel employees. Usually, the large hotel are swarming with service people ready to lend a hand. I was tired and I needed a nice room so as I approached the front desk I noticed something odd. Food was sitting out right in front of the front desk. People were talking different items such as bagels and muffins from the left over breakfast rush. Crumbs everywhere especially where I was suppose to exchange cash and room keys. Let's just say it wasn't professional. The room was average and the bathroom didn't carry the kinds of brands I would have liked to see. No Wi-Fi connection and I had to walk down the hall for ice. Talk about lack of customer service. All in all, the stay was sub-par and nothing special.

answer:
negative

question:
This hotel does not belong in the same league as The Peninsula, Four Seasons, or Ritz Carlton. It was more like staying at an overpriced W Hotel. Staff was very nice and attentive, but the lobby is cramped, and only two small elevators for 17 floors!! Several times the elevator was full by the time it reached our floor, and we were forced to take the stairs. The hotel must be flooding the travel websites itself with high reviews.

answer:
negative

question:
The Sheraton Chicago Hotel and Towers is a nice place to stay if you need a place to stay on quick notice, but it certainly does not "exceed expectations" as touted on their website. Their Starpoints system is somewhat complicated and not helpful for the frequent traveler. "Chic but not fussy" is an overstatement. The room was clean, although the bed covering was wrinkled and the bathroom counter had water lying on it that appeared as though it hadn't been cleaned since the last guest. There was hand lotion and shampoo samples, but no soap sample. The bathroom was short on two towels and it took two calls to housekeeping to get this fixed. "Cheap" might have been a better adjective. Check out was simple and not much hassle. Overall, the Sheraton Chicago Hotel and Towers is fine in a pinch, but next time, I will research hotels a little better before making a decision and reserving a room.

answer:
negative