TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello.
agent: Hello, how can I assist you?
customer: Could you please help me in flight ticket booking process from AUS to OAK?
agent: Sure, I can help you with that. May I know your travel dates please?
customer: Thank you for your response, I want to take off on Dec 11 and book my return ticket also on Dec 13.
agent: May I know how many stopovers do you need in between your journey?
customer: Yes, I want a connecting a flight.
agent: Please let me know if you have any other specifications.
customer: I would like to travel in business class flight.
agent: Can I have your good name please?
customer: Sure, my name is Larry Hernandez.
agent: Ok, please wait.
customer: Ok.
agent: Sorry to inform you that there are no flights available for you on those dates with your given details.
customer: Oh! It's ok no problem. Thank you for your information.
agent: Thank you for choosing us.

SOLUTION: no_flight

PROBLEM: customer: Hi.
agent: Hello. How can I assist you?
customer: I am Emma Young. I am planning to book a ticket from CLT to DFW. Can you please help me out?
agent: Ok, may I know your travelling dates?
customer: I would like to travel on Mar 10 and return back on Mar 12.
agent: Here is a connecting flight with flight number 1029 and fare is 100, providing ticket in economy class. Shall I proceed with booking?
customer: That's fine, please proceed the booking.
agent: Your booking is done in Spirit airlines.
customer: Thank you for your service.
agent: Thank you for choosing us.

SOLUTION: book

PROBLEM: customer: Hello.
agent: Hello, how may I aid you today?
customer: I would like to cancel my recent reservation, can you help me in that?
agent: Sure, I am glad to solve your concern in cancelling the flight ticket. May I know your name to check the reservation status on your name in our database?
customer: Sure, myself Joseph Scott.
agent: Joseph Scott, please allow me a moment.
customer: Sure, I will wait for your response.
agent: Sorry Joseph Scott, I can't help you in canceling the flight ticket because I didn't find any active reservation on your name in our reservation list.
customer: That's ok, no problem. Thank you for the information.
agent: Thank you for reaching us.

SOLUTION:
no_reservation