Ok, I was really looking forward to staying at this resort, but I feel it was GREATLY overrated. The only saving grace was the banquet facilities and the restaurant staff. I recently was in town for a business event that took place at the Westin. We were discounted room rates (although still paying $200/room). I guess my dissapointing experience started when I pulled up to check in, and needed to promptly leave for an event directly after checking in, and was forced to valet my car (could not leave it in the entry for a few minutes). They were definitely not very accomodating. (on a side note, the valet option is one of the only options $27/night, otherwise you end up walking about 1/4 mile to a "guest" parking lot. Makes me feel really valued as a guest) From the website, it looked as if even the entry level rooms were quite spectacular... they ARE NOT. The walls were paper thin, we could hear everything going on in the room next to us, as well as the maids in the hallway. The shower was TINY, I haven't had a shower so small since I was going to college. There was NO tub, as was stated in the room description. There was also no Free WiFi. I was rather shocked when I found out that after you pay $200+ for a room, they still tack on daily charges for WiFi. (seriously?? pinch some more pennies) I will say the bed was one of the most comfortable I have ever slept in, and the food from room service was pretty good. However, after paying resort rates, I would have expected a little more from the whole experience. I doubt I would stay here again, there are so many resorts in the Scottsdale area, and I am sure they would value my business a bit more than the Westin Kierland.
How would this review be described in terms of sentiment?
Available options:
[1]. negative.
[2]. positive.
[1].