I was delightfully surprised with how good Burgatory was. I went there with a fear that I was in for a Red Robin'esq experience, over priced mediocre burgers, cheesy restaurant design, and tons of gimmicks. Fortunately Burgatory was as far from this as possible. The burgers were fantastic and I loved the build your own burger check list concept. I can't wait to come back and try another creation. Just to give an idea of what you can expect to spend, a "build your own burger" and a Yuengling was about $13. Also if you are getting there during the dinner rush expect a 30-45 minute wait, fortunately there are plenty of things to keep you occupied near by. We went to Uncle Sam's Subs and had a beer while we waited.
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positive

My husband and I stopped in for breakfast this morning. We were in a bit of a hurry with 45 minutes to spare. I ordered eggs benedict with the "meat on a separate plate" for my husband. As I explained to the waitress, I'm a vegetarian and did not want the meat to touch the other food. Our order arrived 20 minutes later with the eggs on top of the meat. I asked the waitress to re-fire the order and wrap it to go since I wouldn't have time to eat. The rush reorder took another 20 minutes - the same time as the original. I would have appreciated a discount or at least a real apology since I had to sit and watch as my husband ate, but that wasn't the real complaint. My reorder was still wrong!! This time the meat was thrown on top of the entire meal! 40 minutes waiting, and I still didn't have anything to eat.
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negative

The service is terrible. I had to look around before someone noticed I needed something. A guy came over and sat across from me in my booth while taking my order. I found this to be odd behavior at this kind of restaurant. When he brought my water, he just placed it on my table while walking by, without so much as a nod or "here you go." Shortly thereafter a big bowl of chips was delivered by someone else and the salsa dish was maybe 1/3 full, and that server also just dropped it off and didn't even wait for me to say thank you - she just walked off quickly. Now, since I had already finished the meager salsa portion, I looked around and no one came by to ask if I needed more salsa or water, which I had also finished. I had to ask a manager who was talking with a hostess near the front door. He got me a full saucer of salsa, but I shouldn't have to seek out people at a restaurant to tell them my needs. The salsa is tasty, but the food was kind of boring and not quite the quality I expected walking into this place. I think my mouth gets more excited about a Taco Bell 7-Layer burrito. I don't think I'll go back to On the Border Mexican grill.
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negative

Been here countless times and each time I fly back to Pittsburgh I always make it a point to go to the Warhol and relive some of my younger years of hanging out at the Warhol with friends. This place has a little bit of everything and I've always enjoyed the artwork on the 7th floor because it constantly is changing depending on the artist the museum hosts for the time being. My favorite room is the Silver Clouds and taking pictures in the room, it's such a unique experience.
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positive