Sentiment analysis: The management here need more training, Kate and April. I came with my 100 year old grandmother, whom was asleep. She woke up and I gave her 1/2 bowl of rice to hold so she doesn't feel left out, the manager came over and wanted to charge us $5 for her holding the rice and taking 2 bites of the rice. Just a note: she went back to sleep after just a couple of minutes. We have been in Vegas for a whole week and many places that cost more than here I.e $50 a person ... Did not charge her and they actually celebrate her amazing age. She really doesn't eat at all. I am shocked at the attitude of the management here, especially Kate. I dont know if she has a grandmother, but, hope she can be more sympathetic to senior citizens, disabled people, and family with special needs. There is always exception to the rules... Accompany the guests and Evaluate the situation next time. *** I would give a 0 star, except you have to give one star to post the review.
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negative

Sentiment analysis: My 12 years old water heater stopped working. A neighbor recommended C&B. Called this morning around 10am and Rick answered the phone, he said he was on the other line and would call me right back. Withing 5 minuted he returned my call. Mark arrived as scheduled at my house at 12, gave me an price and and said he would take them a couple of hours to get the new heater and complete the job. At 230 I have hot water, my garage is cleaned! They were efficient, professional and priced right! Very happy will call them again for the house plumbing needs!!
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positive

Sentiment analysis: I would have to agree 100% with previous rvw from Brian: I don't see this lasting into the summer. For some reason, yesterday there was another rvw with a 1star, which is now missing???? anyhow, We also saw many of the staff standing around together and chatting. We found the whole vibe to emit very strange & weird "somethings-just-not-right" kinda thing, and just overall we too were uncomfortable - no Zen aspect whatsoever. It didn't help matters at all that our bartender did not have on his hospitality hat. I found him condescending & arrogant, not friendly and frankly fairly rude. There is an extensive martini list, which, with all the advertising I had heard & read about, seemed to have been a draw for me to check it out. They all use different ingredients & tend to lean towards sweet (grenadine, curacao, ect. BLECK). OK, so that is just my opinion, I know (I like em crisp n clean). So I was interested in the new vodka names which were unfamiliar to me. 1 drink had lychee in it, so I inquired, "was that a lychee infused vodka?" (many of their martinis do not indicate the base: vodka, tequila, gin??). The reply was a taunt "Lychee is a Chinese fruit". "Um, ok, yes I know what it is, I eat them all the time, they have a red shell and white inside. My question was, is that the vodka?" Another terse reply, "well, I infuse it myself, it's a spirit.". OK, this is not going well. So I ask about another concoction, I think it was made with Primavera Vanilla? (Or brand which began with "P") So I asked "was that a vodka?" Once again he basically avoided answering by saying something irritating like, well there's 4 different flavors, or you can get it plain. I'm like ? ! ? ! ? ! ? I was nowhere nearer to being educated on their very confusing ingredients. I thought the way to get around it was to ask for vodka straight up. I saw they had Effen Black Cherry (totally awesome infused vodka, btw). That's pretty simple, correct me if im wrong? But he stands there, with an idiot face, and i felt the vibe of he wanted to argue with me and couldn't believe he has to lower himself to do this task? Now, again, I'll point out, this was a very simple task: grab the vodka bottle, pour it into a shaker with lots of ice, shake it, pour it, serve it. This couldn't possibly go wrong, right? Guess what? It arrives and I sip it - well for some unknown reason he took it upon himself to add water, yes, water it down! Nice!! This is really irritating me, because not only was mine watered down, (who does that?!) so was hubby's tini with way too much soda. Yes the description indicated a splash of soda, but I would guess it was 50% of the 4oz pour - unacceptable. I should also point out that I too saw the bartender & servers chat incessantly with, what appeared to be the manager - but this "employee", of some sort, was initially drinking beer at the bar, but would get up and go behind the bar to help himself to items. WTH? Either you are working or you are not. Pick which one and stick to it. He made no secret that he was associated with the establishment, as he engaged another table in discussion as to the up-coming specials and hours and menu changes. In closing, I have to say this is in a great location, and I was really looking forward to visiting - I had such high hopes! The hype they put out there on emails, twitter, texts, ect. made them sound fabby. It's unfortunate that such little details all gathered up to me as a complete strike-out & not a fun night out. Thank goodness for dependable ROKA AKOR, which we promptly parked ourselves at, and as usual we were treated with the upmost high standards, excellent drinks, fantastic service, and amazing food. They have happy hour all night there, if you don't already know! Rawk on!
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negative