Irate Customers . Do you spit in their eye or swallow your pride ? Do you listen to the problem patiently , not interrupting , and then offer a solution ? or Do you butt in , argue the toss , and stand your ground ?

Based on the preceding passage, choose your answer for question Why is the writer struggling between these choices ?
Options:
- None of the above choices .
- They want customers to treat them like they 're human .
- They struggle with a violent streak .
- They do not value customer service .
The answer is:
They want customers to treat them like they 're human .