Choose your answer: is the following review positive or negative?

We didn't get as far as eating there. When we still hadn't been seated 40 minutes after our reservation time, we left. I know restaurants get behind, but this place handled the situation poorly. Unacceptable for a restaurant of this supposed caliber. We arrived for our 8:30 reservation at 8:10. We were told specifically that "we're seating on time tonight" and then directed to wait in the lounge. It was almost 20 minutes before lounge staff offered us drinks (we know it was this long because we were debating whether to order drinks in the bar, as we were now at our reservation time). Anway, we ordered drinks. And sat there for another 30 minutes. During this time, not once did the front desk check in with us, let alone apologize or offer us something while we waited. A "hi, sorry to keep you waiting" in this situation is customary, doing a little something more would have been nice (bread? ask if I want more champagne?). At 9pm, I went to the desk and inquired. I was told, rather coldly, that it should be 5-10 more minutes. After this, we requested our bar tab. The waitress (who had also ignored us after she brought our first round of drinks some 30 minutes ago) had to ask us what we had again. There was a problem with our bar bill too but I won't go into it. At that point, we just wanted to get to our table. Alas, when 9:10 came and we still hadn't been seated, we informed the front desk we were leaving. Even if we had been seated at that point, we wouldn't have felt good about dropping big bucks for dinner there. In leaving, we did finally get an apology and a song and dance about others being late for their reservations and the tables turning slowly, blah, blah, blah. Whatever, I get that. But handle the sitaution better -- turn late arrivals away or tell them that because they were late, they can't linger over dessert; don't tell us that you're "seating on time;" and finally, acknowledge and be nice to people who are waiting because you're running behind schedule. We went across the hall to Lupo, where we were treated with common courtesy, something that is lacking at Fleur de Lys.

+ negative.
+ positive.
negative