Sentiment analysis: I am a real customer here and yelp removed my previous review saying that it "lacks a firsthand customer experience at this location"... can you believe that??! How the hell can yelp tell me that this was not a first hand experience?! A repeat of my review about my FIRST HAND EXPERIENCE here at Giadas: I'm basing this review solely on the grossly overpriced menu. I have eaten at some of the best restaurants and steakhouses in the US and none of them come close to the outrageous prices charged at Giadas. I'm all for paying good money for a meal, but $75 for a bone in ribeye or $35+ for a plate of pasta portioned the size of an appetizer (just look at some of the pictures) is just absurd. Sure, it's a good steak.... that's right.. I ATE IT!! But it's not even close to justifying its price. I'm pretty much disappointed with almost all the food network star restaurants and Giadas has managed to make it to the top of the list. All these guys cross promote each other to fuel their own pockets. Way to ride the fame bandwagon and lure people in with your TV name. Shame on you. More detail about MY FIRST HAND CUSTOMER EXPERIENCE. They have a seating area overlooking the strip. The kitchen is right out in the open for a "showy" atmosphere. The Hostesses where grey heels with short white friffy dresses that have holes in them. There was a 30 minute wait last Saturday afternoon and we didn't even have to make a reservation to get a seat. We had a $14 arugula salad, I ate a bone in Ribeye with a egg on-top of it sprinkled with arugula and my friend had the lemon pasta which came with two prawns and looked like an appetizer. Side of lemon potatoes and the Tiramisu which came in a tiny shot glass and an espresso to finish off our underwhelming meal. I drank coke, she had a fancy drink.. the total came out right under $200. Everything tasted good... not amazing... will I write about how I felt about each and every item?? No... because explanation can justify being reamed not only in price.. but portions as well. I've paid good money for great food.. but I've never seen outrageous prices unless it was a special day like V-Day... in which case I guess we can justify paying $100+ a person... for a filling meal at least. We went to Gordon Ramsays Steak the night after and had a wonderful and FILLING meal for two for less than$140. Portions were larger and we even had leftovers... Something I couldn't imagine happens a lot here at Giadas. GIADAS IS A PAID YELP ADVERTISER. They made a complaint to remove my legitimate negative review about a REAL experience here at Giadas. How can you say I didn't eat here when I know what their food tastes like and that they serve measily portions for top shelf prices. We left hungry and spent a couple hundred for a meal for two.

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negative

Sentiment analysis: Water heater busted on a Saturday night, I called the 24/7 number the message operator took my info and I promptly received a phone call around 8am. After reading all the Yelp reviews I was ready to give them business but declined after being notified of a $75 "Sunday Visit Fee". I declined, took my business elsewhere and had a new water heater installed by 11:30am Sunday morning. In fairness, they were really nice over the phone and quick to set up an appointment. I just didn't like the $75 up-charge for a Sunday visit from a 24/7 service company.

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negative

Sentiment analysis: Waited an hour and 20 minutes for delivery, and received a cold, soggy, undercooked MESS of a pizza. I called the store, and was told no, I couldn't have a refund, and no, they would NOT be replacing my pizza. The guy on the phone was extremely rude, even yelling at me when I asked for a refund. He said, well, we're certainly not coming out again tonight, and you have your food, so what do you want? Um... A pizza that's not half raw, cold and soggy? Luckily, I had ordered from eat24, and was able to obtain a refund from them directly. Nasty pizza, and even nastier people. At least own up to and FIX your mistakes.

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negative