THIS IS THE WORST MASSAGE ENVY I HAVE EVER BEEN TOO!!! I have been a member with massage envy for over 4 years and never had a BAD massage. Sure, I've had therapists that weren't my favorite but never a massage I could not wait until it was over! Last week that was the case! I booked an hour and half massage because work had been so stressful! The therapist was late by about 5 minutes and then took forever to get going. Once she got going it was seriously just like someone was lightly applying sunscreen on my back. She would rub a few circles on my back; switch sides do the same thing, then switch back and do the same thing - for 90 minutes! Meanwhile the whole time sighing like she hated being there! She never did any other part of my body than the small circle rubs on my back. It felt like time was going by so slowly all I wanted to do was leave! I finally called back the next day and talked to the manager about this poor experience. She assured me that this was a onetime mistake and invited me to come back in and give their location another chance. She offered to give me a one hour massage with one of their "best and most requested" therapists free of charge. I agreed and went back in. I went in for my re-do last night. First, I checked in with the receptionist who was clearly reading the notes from the manager after I called her. She brought one of her friends in the back office out to read it as well. At one point there were 3 people reading the notes about me calling in and complaining. They were all talking about it which was so awkward because I was sitting 4 feet away and could hear everything! Ten minutes after my massage was supposed to start the girl finally came and got me. The massage itself was better, but not by much. When she finished I thought to myself, "That was short" and then looked up at the clock. It was still 10 minutes until 7 O'clock when my massage was supposed to be over! So I really only got a 40ish minute massage! I went to check out and there was a new girl at the front who made a very bratty comment of "was everything up to your standards this visit?" I said it was OK and left. Do not waste your time or money by going to this location! You will regret it!
How would this review be described in terms of sentiment?
negative