Problem: 4 stars is given because of service. Flavor was definitely there but my complaint is because of lack of information. There were 4 of us and we ordered 2 pizzas and needed to go eat again after we left. The server should have told us that 1 pizza per person is the way to go. It is a great place but make sure to ask questions.
How would this review be described?
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A: positive

Problem: With all the hype, we decided to stop by for a dessert. We got the mixed fruit shaved ice ($6). There are different flavors of ice (mango, milk, green tea, taro), but we opted for the mango. Initially, we wanted the green mango shaved ice, but our friendly waitress recommended the mixed fruit since it is fresh fruit vs. the powder used for the green mango. The shaved ice was so beautifully presented. It looked like a piece of art. The mango ice was topped with fresh kiwi and strawberry slices, condensed milk, and mochi bits. We enjoyed every bit of it. Additionally, while we were enjoying our dessert, we observed one of the staff washing and cleaning the strawberries, one berry at a time. That level of detail provided me assurance of the cleanliness of this establishment. Forgot to mention that prior to receiving the shaved ice, the nice waitress brought out two glass of ice water for us, without us even requesting for water! That's awesome customer service. I'm a fan.
How would this review be described?
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A: positive

Problem: My mother and I googled good burgers in Las Vegas and they popped up for their Fat Charlie Burger. So we checked it out and it's a dark bar setting, smelled of cigarettes as soon as you open the door. We ordered TOGO since that was not a setting we'd sit in for lunch. The burgers were good but the next day I checked my account only to find the waitress took the liberty of adding her own tip! (I didn't leave one because it was just TOGO and no services were provided to myself or my mother, no drink etc.) So I called the manager and his excuse was my bank did that not the server! Poor poor poor service. Will never go back.
How would this review be described?
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A: negative

Problem: First off, the tea sold here is AMAZING! I went to the mall with my sister and 2 nieces last week and we decided to stop at teavana to sample to teas. The lady who helped us was very professional, nice, and knowledgeable about tea. I seriously obtained a thorough education within the 15 min. we spent together. I sampled this chai oolong tea and it was so good I had to buy it. The tea here isn't cheap. I bought a blended mix, so it was $25 for 4 oz of tea. I guess when you break it down though, it winds up being something like $0.10 per cup. I'll definitely be visiting this location for all of my high-end tea needs!
How would this review be described?
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A:
positive