Is the following review positive or negative?

We went because my kids were good this week. We bought the refillable large popcorn and when my 11 year old went to refill it they marked it in front of her refilled then refused to fill it. Why are they trying to screw a child. I am very disappointed in this bad business ethics. I will never be back. If they screw children out of things they have paid for think what they will do to you.
negative