This 1 star rating is for the VIP Host by the name of Kalani. If I didn't have this unfortunate dealing with kalani, XS would've probably gotten 5 stars from me. The Club is very nice, outdoor pool area and table games is nice, music was cool, crowd was cool. Not much negative to say about the club itself besides the fact that it was SUPER Packed, but hey, its supposed to be one of the most poppin clubs in vegas so I can't complain about this too much. Here's the deal with Kalani. I had reserved a table with 3 bottles for me and my buddies through a promoter. He passed on my info to Kalani and I got a text the day before confirming the table and our price minimum. I responded quickly to confirm and he says make sure were there by 10:30 and to call him when we arrive. So far so good. Anyways, we get there early, around 10. I call him and communication is pretty horrible, not his fault, it was loud and there was already a long line. He says come to the front of the general admission line. I look for him for a while and after some confusion we finally meet up. He tells another host to take care of my group so we go through and pass the entire line and get let into the club. So far so good. Now, were in front of the cashier and my friends are just waiting for me since I'm organizing all of this. Keep in mind, this is my first time trying to get a table in vegas. So one of my buddies asks if I got a receipt slip from Kalani, i didn't, so i go back out and ask kalani what were supposed to do. He finishes helping the dude before us and starts writing on the receipt slip and communicating with his ear piece. He repeats my name into his mic and proceeds to say "His name is Sennett, s-e-n-n-e-t-t, he's in the system". And a minute later, he looks over and says, sorry man they don't have your table. I look at him with a perplexed look and say, "what?, what are you talking about". ANYWAYS... He proceeds to tell me and my group to pay the cover to get in, and that a table should open up in an hour and that he would reimburse our cover and give us our originally agreed upon table minimum. He says he will stay in contact with me via text. At that point, I realized that we had just gotten fucked over and that we weren't getting a table. I felt bad and responsible for me and my friends not getting a table. We paid the cover and got in and of course did not hear anything back from Kalani. Ended up still having a pretty good time but that started our night off at XS in a sour manner...
How would this review be described in terms of sentiment?
Available choices:
[a]. negative;
[b]. positive;
[a].