Problem: These guys are very professional with a great attitude. in addition to replacing a screen on one device and replacing a battery on another, they DONATED an I-phone when they found out we were donating these devices to some economically challenged kids!
How would this review be described?
++++++++++
A: positive

Problem: OK I am putting them back to a 4 star. After a few bad experiences I stopped going. One of my friends told me I should go back and give them another chance. I did and have been back many times since, and will continue to. I did share my experience with the manager and they have done an amazing job redeeming themselves. Hats of to John, the manager. Service has been great, the food delicious and the drinks just the way I like them. Even introduced a few new friends to the place. I'll be back!!!
How would this review be described?
++++++++++
A: positive

Problem: This is my second time here and I was just as impressed the second time, if not more so. The servers are professional, attentive and knowledgeable, and the food, while pricey, is very well-crafted. Highlights from our trip (YMMV depending on season) included: * the shellfish sampler - a bit small on quantity but sky-high on quality, with a perfect risotto and two terrific sauces. * the garlic-mustard short ribs - moist and tender short rib with a wonderful char and accompanying sauce. Great with a red from the nice wine list. * Chocolate souffle - lovely crust with a molten center. A must-have. Roy's is not a high-value proposition in terms of quantity of food, but you absolutely get your money's worth in the other arenas. They will also do some special touches, such as preparing a special menu page as a memento if you tell them that you are celebrating a birthday.
How would this review be described?
++++++++++
A: positive

Problem: Egg rolls delish, pho not so much. Pho was sweet with a flowery flavor. Ordered the egg rolls first, then pho and buhn. Egg rolls came out last. Would not go back except for egg rolls and the service. Very attentive service and really nice.
How would this review be described?
++++++++++
A:
negative