Q: My first experience at Yard House was a fantastic one. I do not recall having better customer service at any other restaurant. From the hostess to the waiter to the bus boy ---- Wow! They made me feel so special. I entered via the entrance within the casino and was directed to the front of the restaurant for seating arrangements. I hope in the future that they are able to seat customers at both entrances. They asked if I preferred indoor or outdoor seating. I was in a movie for the two hours prior, so I chose indoor seating just in case the weather was acting up (again). Our waiter was fantastic. We ordered what he recommended, which was the jambalaya and the mac and cheese. Their fried calamari was okay; I still think Olive Garden's is a lot better. Don't forget to ask for extra marinara sauce. The jambalaya was tasty with two large shrimp atop a bed of linguine (or jasmine rice, if you prefer). It was tasty and I'm not usually fond of spicy food. The mac and cheese was good. I think I have had better elsewhere, but it's a personal preference of mine to have super creamy mac and cheese, not dry as if it were baked, which I think it was. It was supposed to have bacon in it, but I did not find any. The chicken and mushrooms were a great additions. My boyfriend raved about his jambalaya, but the mac and cheese was only okay. I'll be back to try more of their entrees. Overall, the customer service is what made this experience so good for me. I don't know if it's due to them just opening, but I hope it stays that way.

A: positive

Q: This place has one of the best BBQs, Denise was a great servant, the food was great, portion was enough, not too much and not little, just enough.

A: positive

Q: This place has bed bugs. I stayed there November 8th thru 11th. When we contacted the front desk, they sent up a security person to confirm what we already knew he took my statement, took a picture of it, took it with him assigned a case #. He also took pictures of the bites on my arm. The next day when you realize that another friend of mine have been bitten as well. So we reported back to the front desk and they set up another security person to take pictures of her arm. They did put us in another so called suite. The shower had mold in the bottom and was useless to us. My bites became very infected so when I came home I went to the doctor and found that I am infection from the bites. So I ended up taking antibiotics for 10 days along with an antibiotic ointment for 7 days. The infection was so bad and I was told if I had not come in at that time I would have more than likely ended up with a staph infection. About a week later I was finally contacted by the hotel and they confirmed what we already knew the first room we stayed in was tested and confirmed that they were bed bugs. I would not recommend anyone staying at this place.

A: negative

Q: Not a fan. Living in Charlotte, NC for a couple years I got pretty familiar with US Airways as they have a choke hold on CLT. You can't get out of the frikken state on that airline for less than $400 no matter where you are going. Still it was the easy choice so I flew it a lot. Sometimes paying for convenience is worth it. Recently, I took them back from Jamaica with a layover in CLT and can't say I was too impressed. On one hand, they got us home earlier and adverted a potential delay. Plus, I was on a couple of the newest planes (complete with wi-fi) I have ever been on. On the other hand, they cut our layovers so short it made us run for every plane! They charged $25/bag for an international flight (I didn't even know any airlines charged for the first bag on international - apparently US Air is one of only a few). Oh and they didn't seat my husband and I together, even though none of our flights were full and they easily could have!? I think I will skip them in the future.

A:
negative