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Read the following article and select the best answer. Article: The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English. No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples: "I'm sorry to bother you..." Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries." "Can you help me with this?" Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons." "I'm afraid there may be a misunderstanding." This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room." "I understand it's not your fault..." Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday." "Excuse me, but I understood that..." Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi... Question: According to the passage, if we meet an unfair situation, we'd better _ . - state our complaints politely - go for the police immediately - use indirect language to hurt people - fight against the one who is responsible
**Answer**
state our complaints politely

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Read the following article and select the best answer. Article: "I'm a little worried about my future."said Dustin Hoffman in The Graduate.He should be so lucky.All he had to worry about was whether to have an affair with Mrs. Robinson.In the sixties,that was the total sum of post-graduation anxiety. Hoffman's modem peers are not so fortunate.The Mrs. Robinsons aren't sitting around at home any more.They are out in the workplace,doing the high-powered jobs the graduates want,but cannot get.For those fresh out of university,desperate for work but unable to get it,there is a big imbalance between supply and demand.And there is no narrowing of the gap in sight. Parents feel as badly let down as the young people themselves.Middle-class families see their graduate offspring on the dole queue and wonder why they bothered paying school fees.Working-class families feel an even keener sense of disappointment.For many such families,getting a child into university was the fulfillment of a lifelong dream.It was proof that they were living in a dynamic,economically successful country.That dream does not seem so rosy now.Graduate unemployment is not,ultimately,a political problem.Job-creation for graduates is very low down in the government's schedule.If David Cameron's Conservatives had a brilliant idea for guaranteeing every graduate a well-paid job,they would have presented it by now.It is a social problem,though a more deep-seated social problem than people perhaps realize. Question: The author begins with the lines from The Graduate in order to _ . - support the fact that more women are working now - show that few graduates started working right after graduation - demonstrate that there were much fewer graduates than now - emphasize the sharp contrast between now and then
**Answer**
emphasize the sharp contrast between now and then

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Read the following article and select the best answer. Article: While traveling satisfies different needs of various types of people, most serious adventurers hope to make some connections while they're experiencing another culture. Discovering another way of life is fascinating, and leads to a deeper understanding of one's own culture as well. However, it can be difficult to get to know people and customs if one's trip is spent at a hotel. A better choice for gaining insight into the culture of a country is couchsurfing. Couchsurfing is free, and guarantees a close encounter of some sort, as it allows you to stay on a local's couch or in a guest room. Travelers can look up couchsurfing opportunities on Couchsurfing.com, where hosts and surfers can connect, create and view profiles, and exchange information. "Meeting their friends, seeing how they function and seeing how people were actually living are so personal. I really like the opportunity to gain a pure knowledge of someone's life," says Meghan Sinnott, who recently couchsurfed in Denmark, Holland, and Sweden. The formal Couchsurfing Project has been around for a while. It was started in 1999 by Casey Fenton, who was on a cheap trip to Iceland from Boston. Finding himself without a place to stay, he e-mailed more than a thousand students at the University of Iceland and got more than 50 responses offering him a free couch. When he returned to his hometown Boston, he decided to turn the experience into a website-based network, which was created in 2004. While some travelers might be afraid of the idea of sleeping on a previously unseen couch or getting a cup of coffee with a complete stranger halfway across the country, others jump at the chance to walk into the unknown. And that tells us exactly what couchsurfing is all about--learning about the world and a stranger at a time. Question: People choose couchsurfing while traveling mainly to _ . - see beautiful scenes - experience different cultures - save money - write traveling articles
**Answer**
experience different cultures