Problem: What would be an example of an negative review?

Answer: This review is for AT&T land line service... I am actually on hold with their customer service department as I type this review. The actual service is fine, however their customer service sucks ass! I just received my latest invoice, my rates more than doubled! So, I called the customer service number on the bill. I am in the process of being transfered to my 4th person! All I want is my old rates back and for them to re-rate my current invoice. Each customer service rep keeps telling me that another department handles that request. When I get a new rep on the line, he or she says "oh, no... that other department handles that, not us.... I'll transfer you." Aaarrgghhhhhhhhhhhh! I really should get rid of my landline! ZERO STARS!

Problem: What would be an example of an negative review?

Answer: The buffet at the Excalibur was very cheap 2 for 1 (19.88). The food was pretty disgusting. I like getting the most out of my money but I felt like we got what we paid for. There wasn't too much variety... this included nasty instant mashed potatoes, dry turkey, dry chicken, disgusting hard penne pasta... They lacked a lot of foods and desserts most buffets have. ( gold coast was better i'd go there instead for the same price. )I would say the best part of the buffet would be the drink selection and that wasn't great. You're better off paying a little more for a better buffet. Worst buffet I've ever eaten at. Also, the seating staff was whatever treated adults like elem kids @ an amusement park, cleaning staff was cool.

Problem: What would be an example of an positive review?

Answer:
Their garlic cheese knots were to die for! LOVED them! They beers were just OK. Their homemade Root Beer was very tasty. The only bad things I would say about this place: my grandfather was in a wheelchair & due to it's 2nd floor location, it was tricky to get to - we had to go up the elevator & through another restaurant to get to it. Also there is limited seating. One side is smoking section & the other is non smoking both are very small. Visiting this place was definitely worth it for the Root Beer & the Cheese Knots. The pizza was just OK.