How might one describe the sentiment of this review?
Will NOT be booking through Las Vegas Suites aka Blue Chip Vegas again. TWICE they failed to put my reservation in the system, causing major delays during check-in. The first time I was alone, and The Signature at MGM Grand staff graciously put me in one of their rooms until someone from LVS could be located and found my reservation - causing me to change rooms at about 1 a.m. The second time, my wife and baby had to wait over an hour and I finally had to book a new room from The Signature at MGM Grand. The manager of the MGM graciously offered us free room service because we were so patient. LVS never even contacted me. When I called them to move into the room class I had booked (though they claim I never actually had a reservation), they were not apologetic in the least and refused to give me any discount. I later e-mailed a manager, Krystle, who rudely refused any discount. Let's see: MGM has nothing to do with this but gives free room service. LVS screws up my reservation and rudely refuses any compensation at all. Next time I will book directly with MGM. LVS is losing a long-time, repeat customer. NOTE: The Signature at MGM Grand - the three condo towers - is the BEST place to stay in Vegas. I love it - it feels like home. Just don't book through LVS/Blue Chip Vegas....Options: (I). negative (II). positive I think the answer is
(I).