I don't know how anyone could say anything bad about this place. Like someone else said, it's not that hard to make an appointment (all businesses deserve that respect). Secondly, check your attitude when you walk in the door and stop writing negative reviews when YOU are actually the problem. When I first picked my dress and veil, it was at the old location. I had absolutely no issues when they moved a few miles to a much better store. That was just the start of how great they are. Emma (the one in charge of alterations) nearly redid my entire dress. I wanted something that no one else had, so I picked a dress that she spent months on altering for me. She was able to take my dress from a size 10/12 to a size 4. She changed the neckline to sweetheart and added a corset into the dress. She also fixed a few rips and had to redo the beading on the majority of the dress in order to get the symmetry right after taking it in so much. Not only that, but when my family came in from out of town for the wedding, my cousin needed a quick alteration. With only one day to work on a pair of his pants, she didn't hesitate to help out. Mind you, my wedding was at the end of October and one of the busiest times for them but she was able to do the alterations for my mom, mother-in-law, myself, and my cousin. Emma wasn't the only one that helped out only days before the wedding. I asked a huge favor of Louise a couple of days before the wedding and requested a custom head piece for my reception since I couldn't find anything in stores that I loved. She spent the entire day before my wedding creating it for me and even met me outside of store hours to deliver it. Let's re-cap: a custom dress, a cathedral veil, a custom head piece, alterations for family members, and the most incredible staff on the planet. Tell me again why you had a problem here? I love this team and am forever grateful for them making my wedding perfect.
How would this review be described in terms of sentiment?

--negative.
--positive.
positive