Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: First, several day s prior to my stay, I called and spoke at length with the concierge and made a breakfast order for room-service Saturday and Sunday. Saturday they didn't bring breakfast - and when I called room-service they stated they never got the advance order from the concierge. When they finally did bring it - they brought the wrong thing.. and then brought the wrong order again on Sunday. I was further inconvenienced by in-room dining staff when we ordered room service Saturday night. The food was limp and uninspired. Further, I ordered soup - which arrived without a spoon. When I called in-room dining to request a spoon, I was told one would be forthcoming. 15 minutes later, a waiter arrived with a menu. When I explained I already had food and I didn't need a menu - I needed a spoon, he had the audacity to argue with me. I respectfully requested he return with a spoon and he agreed to do so. Another 15 minutes (and one bowl of cold soup) later I decided to call in-room dining back to request (again) they send someone with a spoon. They too argued with me and expressed that they'd already sent someone with a spoon. I explained that they had not - that I had received a menu I didn't request, but that no spoon was forthcoming. Another 15 minutes later, a spoon finally arrived. Thanks - for charging me $100+ so that I could argue over cold, flavorless food. In addition to the gross customer service, surly attitude, and sorry food, I found the room woefully lacking. It reeked exhaust fumes so much so that on Saturday night I woke up from the smell. Further, I had specifically requested when I booked the reservation that you keep me away from the elevators... I was right next to the elevators and had the displeasure of listening to them ding all night long as other guests came and went.

A: negative
****
Q: Check-in was fast, the room was perfect, and there were no problems. This is a standard big-city business hotel with every amenity imaginable. I got a very good deal for a one-night stay, but they made the money back from the exorbitant parking rate and the absurd access fee for wireless internet. If you are bored of the routine hotel fare, walk two blocks to Gourmet Pantry (155 N. Michigan) for a refreshing change.

A: positive
****
Q: My recent stay at the Talbott Hotel in Chicago was miserable. My visit began on the wrong foot when they couldn't locate my reservation. I had my reservation code and the email confirmation but they insisted they couldn't find me "in the system". We finally agreed to scrap that reservation and start over. That process was lengthy as they were training a new girl on how to take reservations. The room that I had originally reserved (King) was not available and I had to wait 45 minutes for them to clean a Double room. I was so tired from the traveling and the hassle at the front desk that I decided to stay in and order room service. It took an hour and a half for my food to arrive. When finally delivered, it was cold and not exactly how I had ordered it. So now I am cranky, tired and starving! I ate what I could from the mini bar (poor selection of items) and went to bed. The room was spacious but had a stale smell to it, as if someone had smoked in it. The next morning I complained and wanted to change rooms. The woman at the front desk couldn't be bothered with me and didn't try to make things right in any way. I decided to check out and go to another hotel for the remainder of my stay in Chicago. I will never waste my time or money at The Talbott again.

A:
negative
****