You will be given a definition of a task first, then some input of the task.
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Though grand and having a brand, this hotel seems to disappoint me on certain fronts. 1. Staff seemed snooty and arrogant. 2. Request for upgrade was fulfilled only after repetitive requests.The initial room was very small. 3. for the cost paid I would expect a coffee maker, free internet service at the least which even regular B&Bs offer. 4.They will levy charges on each and everything.Complete rip off Other things matched the Grandeur.Cleanliness and location was good, but the staff made my stay unpleasant.

Output:
negative