We booked two suites at the Grandview for a wedding. When we arrived we had a great easy, fast check in. The front desk was very accommodating and gave us a room close to the best pool for easy access. The rooms were beautiful and very clean. Everything stocked well even own to a sample of laundry soap just in case, not that I had planned on doing any laundry but nice touch since there is an apartment size washer and dryer in the suite. We visited the pool area and it also was very clean and nice with an abundance pool towels (some places run out and I hate that), great music being piped in so you don't have fifty IPods playing all around you. The Timeshare gig was a little annoying in that it went very long (at some point you need to say no, I'm done) but we did receive a $100.00 voucher toward food and fun at the South Point Casino which is right next door. I am not sure they would have bothered us had we opted out when they asked during check in. The other reasons we would not buy a timeshare at this resort is because the resort is mostly elderly people, not a lot of young families and we were there on Cinco De Mayo weekend. They have a small water play area for little kids but nothing for teenagers. We are looking for a timeshare that has the Grandview experience with more amenities for younger families; lazy river type water park, Movie Theater without having to take my kids through the casino, arcade and restaurants within the resort.
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positive

There was nobody running the drive through of this location at 1130pm on a Monday night. I stopped in and waited for about 5 minutes at the drive through. I was never greeted or served. Needless to say I was very disappointed to have wasted my time and gas driving to this location for nothing.
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negative

If you enjoy less than mediocre customer service, incompetent, cold-hearted and insulting staff then this is the place for you! Let me begin by saying they really make every effort to have you walk through their casino to get to the elevators. After the inconsiderate 15 mile obstacle to get to our room, the first thing my husband noticed was the queen size bed, although he reserved a king size room...eh, oh well. I thought the room itself was actually decent looking. The furnishings were not too bad despite the fluorescent orange decorative pillow which looked like it had been chewed on by a dog. After an enjoyable Saturday night in Vegas, I awoke very early Sunday morning to noise and lots of it. Doors shutting, housekeeping carts trotting down the hallway, and you can actually hear the guests in the next room, but the ultimate offender was the housekeeper who walked right into our room! I called the front desk and complained to the manager, Mario. He explained there was an error between systems and they presumed our room was empty. He then tried to compensate by offering my husband and me breakfast. I'm sure to him it seemed like a nice gesture, but to us it felt like a slap in the face! "Oops, we saw you exposed so here are some pancakes! We hope you feel better!" We refused his offer and tried to go about our day. Along our way home I called The Mirage to complain once again. This time I spoke with another manager who was even more incompetent than the previous manager. Not only was she RUDE, but she demonstrated deplorable lack of management and customer service! The Mirage needs to seriously rethink who they hire as "managers." I couldn't help but shake my head and feel insulted by this woman's attitude and remarks. Still feeling insulted by the rude manager and bothered by the housekeeper walking in on me, I called The Mirage once again Monday morning. This time I spoke with Mike, another "manager" who seemed to express remorse and offered a voucher for a free nights stay during our next visit...or so I thought. It has been 2 days and I have yet to receive my voucher via email as promised. Not that it matters anyways because that was the first AND THE VERY LAST time I visit The Mirage! BTW, the 1 star rating is for the nice aquarium by the front desk, otherwise I would give The Mirage a negative rating if possible!
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negative

The Montreal Eaton Centre is a nice shopping center in the heart of downtown Montreal. They have over 175 stores here. The center has 5 levels!! It even connects to the Underground City. This must be a great place to hang out in wintertime when it is snowing outside. We did not have the time to explore the entire mall. We came here to have lunch. Their food court has many options, and we were not disappointed. They also provide free WiFi at their food court as well. Chances of returning is a certainty the next time we visit Montreal!
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positive