Choose your answer: is the following review positive or negative?

Does an honest reputable solar company exist in the valley? So far I have yet to find one and would love to hear about one that can actually service and repair solar systems. Because this one certainly is not that company. They are so so so poor at customer service that I lack the heart and energy to go into each and every time that they have failed to follow up, failed to return phone calls, failed to fix the problem, fail to fix the problem they just fixed and then give one lame excuse and reason they can muster to avoid dealing with frustrated customers. The fact they make extra money on 'trip charges' only motivates them more to come repeatedly. The last 'reason' i got today was "oh that's because they need to fix it in the morning because of expansion and contraction". Then why did they come last time in the afternoon when they know this? I've been dealing with the company since late March and if I knew of a single option I'd run from them screaming but unfortunately they have a cornerstone on this market. I'm not sure if the woman I speak to every time (Cathy) has any skin in the game, at least enough to care about the company's future, but in my experience she holds the key to it's success or failure since she is the intermediary of every transaction and only serves to further the customer's aggravation and frustration. If I ever need service again I'll trash my system before I call these people back. In a single word: unconscionable.

Available choices:
(A). negative;
(B). positive;
(A).