What is the sentiment of the following review?
Every Cheesecake Factory will have the same quality food, but the service will greatly vary. I placed an order for a cheesecake for someone's birthday at work several days in advance. I told them my name, my order, and specifically requested that the cake be ready by 11:30 A.M. on the pick up date. When I came at 11:30 to pick up my cake, they did not have my name on any order, and they did not have any whole cakes defrosted. The cashier took my order right there and gave me the requested cake, but then proceeded to ask me "Are you going to eat this cake right now?" Telling her that our party was at noon, she proceeded to tell me "You are going to have to wait 1.5 hours for the cake to defrost." What?? She did add in a quick "Sorry" but in that "Sorry, but deal with it" tone. Due to this location's poor planning and bad customer service, we were unable to have the cake for the lunch party. Since we were at work, we could not wait 1.5 hours for it to defrost since we only had a small block of time to serve it and eat. I'm never getting anything from this location again, and if you get anything to go, I'd be wary of ordering any whole cakes from them.
Available options:
(A). negative;
(B). positive;
(A).