My Girlfriend bought me a bag for Christmas that she customized with my initials unfortunately it was not the exact bag I was looking for. I went into the store concerned they would not exchange it because of the initials and I was greeted by Miranda. She was awesome, extremely helpful and helped me find the bag I was looking for and even put my initials on the new bag. This is the kind of customer service you would expect from a high end company but very rarely receive anymore. I have many Tumi pieces but you have definitely earned a customer for life. Great JOB on hiring great employees. Christian
How would this review be described in terms of sentiment?
Options are: -- negative. -- positive.
positive