Choose your answer: is the following review positive or negative?

I went here because of the Groupon deal which was for a "signature spa manicure and spa pedicure''. It was half off at $35. Front desk person who checked me in was professional, however the nail tech was not. She had no professional appearance nor customer service skills, she barely greeted me even-though she speaks fluent english, only asked how are you so I politely asked back how she is and her response was she's tired, she's had a long day, and hopes I'm her last customer...! She proceeded with my mani. Where do i begin: She was so inexperienced that she had a very hard time clipping my nails, the cuticle cutting was like torture, took over 10 minutes per hand. The only thing she knew how to do was apply nail polish. By the way they have very limited choice of polish. The pedicure wasn't as bad, maybe because I was on a massage chair and kept busy reading. But she was so afraid to clip my toe nails event hough I told her it's been 3 weeks since my last pedi, she still filed them. Turned out OK. But she clearly needs extensive training. For a spa whose full prices for this service is $70 I would expect a top notch technician. To top it all off, here's their description of the manicure i should have received :Signature Spa Manicure This signature treatment starts with a soothing soak followed by an exfoliation with an aromatherapy scrub. Your hands are groomed and dipped in fragrant paraffin to soothe and relax. This wonderful treatment is complete with a luxurious hand and arm massage using essential oils for rejuvenating effects. I didn't even get a hand massage let alone all the other extras!!! Even their regular pedicure is supposed to include a hand massage which i didn't get. Only foot massage. Oh and by the way by the time she got done 90 minutes later, (my appt was at 5:30 p.m) the front desk had closed so I couldn't even talk to anyone about this experience. I would not recommend this place. You should not advertise what you can't deliver.

Select from:
1). negative.
2). positive.
1).