Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

We became an Ambassador member just before spending Mother's day at the Chicago Intercontinental, and received a room upgrade to an exceptional room. Our Saturday night stay was the BEST $99 we ever spent (Mother's day special). The welcoming chocolate covered strawberries began the weekend on a high note; the concierge continued it by arranging a wonderful dinner (moderately priced) , and the great Sunday breakfast topped it all off. All in all, Mother's day in Chicago was Super. We loved it enough to be back for Labor Day weekend (another "package").

positive

The Hotel Allegro located in the Chicago Loop, provided my wife and I with one of the worst hotel experiences in recent memory. We ordered the weekend Liquid Therapy package 48 hours prior as noted on their website, but to our surprise when we arrived, our names were nowhere to be found in their system! No room, no accommodations at the restaurant, nothing had been prepared for us and apparently another couple had already reserved the last available slot. A weekend away turned into the weekend from hell when we were asked to take a smaller room than I originally booked, and never did they offer us a replacement dining option! I have a receipt and credit card statement that shows our reservations being made on time. We will never be staying here again.

negative

We loved the hotel. When I see other posts about it being shabby I can't for the life of me figure out what they are talking about. Rooms were large with TWO bathrooms, lobby was fabulous, pool was large with two hot tubs and huge gym, staff was courteous. For us, the location was great--across the street from Grant Park with a great view of Buckingham Fountain and close to all the museums and theatres. I'm sure others would rather be north of the river closer to the Magnificent Mile but we enjoyed the quieter and more scenic location. Got it for $105 on Hotwire. What a bargain for such a nice hotel.
positive