Sentiment analysis: I have to say I am pretty disappointed with the service I got from Lao Laan Xang this evening. I ordered delivery, as I don't own a car and I don't much feel like leaving my house on this cold night. The main reason I am giving this 2 stars is because of the horrible experience I had with the delivery driver. It was bad enough I don't know that I care to order from them again, or necessarily even go to dine in. I had said over the phone I wanted to pay cash, as I usually try to do with delivery. I realized when the driver got here I was short money for the tip, so I informed of this and asked if I could call the restaurant and pay with my card so I could then tip him in cash. He was extremely rude to me, and told me that was not possible and I HAVE to sign a slip (which is not true, I am authorizing the payment I don't care about a credit slip and the slip doesn't have to be signed in a worst case scenario situation. I told him I didn't need a slip. I have worked in restaurants for years and have had slips not signed and it is still ok to put the charge through). He then told me in a very sarcastic rude tone of voice maybe I should just make sure I have enough cash when I order and there wasn't anything else I could do about it. Again, there was things that could have been done that he pretty much refused to do and treated a customer like trash. I apologized multiple times, and I offered to run across the street to get more cash out of the atm. Regardless, he was horrible to me and left a very bad taste in my mouth. I realize it was my fault, but it was a mistake and he had no right to treat me the way he did. I called the store right away and complained, and whoever answered was very apologetic and told me that I could have called with my card number after all (as I knew I could) and she told me she would talk to him. I hope he is talked to, because I will no longer be a customer of lao laan xang. I have been a server for a long time and would never treat someone that way. Now, feeling bad I started to eat my dinner. I got chicken satay and mango curry. The chicken satay was pretty much ice cold (which I somewhat expect with delivery, but not that cold) and was not cooked all the way through and made me sick after I took a bite. The mango curry was ok, but I have had it better other places and other times I have ordered from lao laan xang. All in all, I will just choose somewhere else next time.
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negative

Sentiment analysis: Stayed here for the first time in 8 years. What a surprise. The Hospitality Suites are amazing, customer service amazing, Cravings Buffet outstanding and the pool area is just awesome. Restaurants and service were great, location on strip was perfect. Great improvements and upgrades since our last visit. We stayed for 2 nights then moved over to Mandalay Bay for 3 nights. Wish we would have stayed here all 5 days. Mandalay Bay was a big disappointment.
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positive

Sentiment analysis: I dropped my brother off there to get a decent hair cut because his hair grows pretty quick. He asked the lady there for a fade, to shave ALL the sides off, and to leave one inch on the top. However, he spent an extra 20minutes there trying to explain to her what a fade was. He explained it to her four times after she grabbed out a pair of scissors and cut his all the hair on his head down to an inch. He repeated to her that he wanted the sides faded, so again...she said ok and kept snipping the scissors to get the hair shorter. My brother at this point needed to tell her a fade is done with electric clippers. He was ready to get another person to get his hair finished but the only other lady was busy. Generally, patient and easygoing but he was very unsatisfied with the entire experience. We currently had to be at a Verizon and it's so embarrassing because he has all the small pieces of hair all over his face! He was very disappointed, but not surprised that she did a horrible job at cleaning up the mess after the hair cut. Horrible place, stay far far away especially if you are picky about how well your hair gets cut
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negative