Problem: What would be an example of an negative review?

Answer: My wife and I have had shirts that have been ruined by this store and their policy to replace and credit for damaged item is ridicules. There are other options with locally owned companies we will go to....you should be forewarned!

Problem: What would be an example of an negative review?

Answer: It seems like any other Macy's, which is mediocre. Pretty good sales and sales people, but no really great brands or customer service. Like I say far more often than I'd like, "it is what it is". The staff at the jewelry area were unprofessional. I went to Macy's straight from work one evening around the holidays, and was therefore dressed up like somebody with more money to spend than I actually have. I was obviously aimlessly browsing, but the service person fawned over me and stretched to compliment every single bauble I laid my eyes on. Meanwhile, a woman of color couldn't get any attention whatsoever from the clerk. The clerk could easily see she was there, and could definitely hear her. She was actively ignoring the woman who just wanted to be rung up. Later, I ended up purchasing a couple items of costume jewelry from a different clerk who was very judgey. The thick stank of "look at this cheap bastard who is wasting all our time just buying costume jewelry" hung in the air. Their selection of fine jewelry was decent for a department store. Obviously there are better places to buy fine jewelry. Their selection of costume jewelry and medium-priced stuff was more extensive; Macy's punches its weight in this dept. They also had a good selection of moderately priced men's watches that looked more expensive than they were. If you drop less than a couple of bills, though, don't expect respect.

Problem: What would be an example of an negative review?

Answer:
Not very efficient staff. I called to order a birthday cake for my autistic daughter. I had to call 3 times in a period of an hour. Then got cake ordered. I ordered a princess cake but later that evening another employee called to make sure that the previous employee had taken order correctly and she had not! So he corrected it. Next day I go in with the very unclear email for their Birthday club and because I didn't print it off the employee wouldn't take $3.00 off the $42 cake nor would she give my autistic daughter a free birthday cone. Really?? It was her birthday. I'll never be back. Poor attitude and kept putting things off on the manager that wasn't there.