Q: I have cancelled my 30 year association with AAA because of real concerns over AAA's management ability. The issue starts with an initial 3 hour wait for towing. The call was cancelled by me because of the late hour and the very high 10PM heat (Arizona). We were first told by a customer service rep that there would be a one hour wait. This was changed to 15 to 20 minutes. After a no show and a call by me the time was changed to an additional hour and subsequently one more hour. The next morning an initial call gave us a one hour wait for a tow. When calling customer service we were told that the tow company was on site. When the agent was told that there was no tow vehicle on site and following a 5 minute hold we were told that there would be an additional hour's wait. We found an alternative tow company. My concerns and why I cancelled my membership: 1. Our customer service rep repeatedly had to call a "dispatcher" for updated arrival information. The service rep was parroting what he was told by the "dispatcher." CONCERN: The dispatcher probably had no concern about feeding the rep accurate information. This could be because of 1) poor operational procedures or 2) the dispatcher has no responsibility for customer service and is insulated from the customer by the service rep. This could reflect poor internal communications and priorities within AAA. 2. The changes in the wait times was explained by the fact that there was a high volume of service calls. CONCERN: The dispatcher had no control over its' vendors (towing companies) This could be be because 1) poor operational management allowed vendors to change arrival times at will or 2) AAA has reduced the number of vendors for cost cutting or profit reasons. or 3) AAA has limited ability to plan its' operational requirements. 3) Placing a buffer (the service rep) between the customer and the Dispatcher allows the operational management the ability to operate without concerns for the customer. The service rep had no real idea as to the status of the arrival of our tow truck. In fact, right or wrong, none of these issues are my concern. As a customer we we stuck in a parking lot in high heat with no anticipation of relief. Obviously we found a place of safety while waiting but my concern is what if there had been no place of safety. Other notes: While waiting I called Membership Services. The first four automated prompts referred to ways to join AAA or improve membership standings. (spend more money.) The 5th prompt allowed access to a sales person. This person was located in Las Vegas. Why I cancelled my membership: 1) I had previously retained AAA membership as a primary agency to call if I had an automobile problem. I am backed up by: my auto insurance company, 2 credit card companies and an extended warranty policy that provide emergency automobile services. I kept AAA, at added expense, because I had thought that their years of experience would serve them well in providing Emergency Services. CONCERN: I have cancelled my membership because I believe that AAA has changed its' priorities with regards to operational procedures and customer service. 2) The alternative emergency service that we called gave us an arrival time for a tow and then gave us the telephone number of the vendor that would provide the service. CONCERN: For unknown reasons this option was not offered by AAA. I will add that in the past this was offered. CONCLUSION: I recommend that users consider alternative methods of contracting for Emergency Road Services.

A: negative

Q: I strolled in here because we were close by. First off, there was a Looooooooong line. We figured the food was good. We were really hungry so we stayed in line. It took forever to get to the front of the line. It also states that people should not sit until they have paid. Obviously, people do not follow this rule and the business does not enforce it. The topping to the cake was when I finally got to the front of the line and the cashier ignored me. Did not even bother to acknowledge me. A nice "I will be with you in a moment" would have been appreciated. Finally after refunding someone's money and ignoring me she finally took my order. As I gave her my CREDIT CARD she points to this TINY sign that read "CASH ONLY". I got sooooooooo pissed because it did not have this sign at the entrance. Waste of my time! If you don't mind poor customer service, long lines, and people to tell you "only cash" once you've waited for a million years, then this is the place for you! Otherwise, go somewhere else. I highly encourage people to go elsewhere!

A: negative

Q: Great DJ. Casual atmosphere. Worst bartenders ever. Slowwwwww. Terrible at giving change. Refused to help walk up customers.

A: negative

Q: It's really easy to write reviews about places like D'licious Dishes. This was my second visit since Petite Fromage sadly closed. This time, I was with my mother and wife. We each ordered a sandwich and a side salad for about $7.00 per person. Everything was really very good. I honestly think I would have been satisfied with only half of the cuban sandwich that I ordered, but it was so good, I had to finish it right then and there. My wife and I are moving into a house in the Medlock Historic District, directly behind D'licious Dishes, and we have decided to make this our standing Saturday lunch spot. I was too full to indulge in their beautiful selection of sweets, but I will be sure to dive into that area on my next visit.

A:
positive