I just received my third HTC phone from Verizon. The first one (new, supposedly) quit in about two weeks, the second one lasted about 4 months and wasn't even programmed to talk to cell towers., I had to do myself while a rep walked me through this very technical procedure. As for third phone, I called a rep and they directed me to a store, so I went to this store. The sales rep, an older man, was very patronizing, and said he would order replacement which I would receive the next day. That did not happen and when I called Verizon, I found that he had never placed the order. The order was placed with the Verizon phone rep and did get today. I pleaded with them to be able to change to a different brand, but was told that couldn't happen. The store manager was very rude when I tried to explain re the phone not being ordered and his attitude made me realize just how little individual customers mean to Corporate America. Anyway, here I am on my third phone in six months. Wonder how long this one will last?
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[a]. negative.
[b]. positive.
[a].