I've rented a lot of cars before and my experience with Advantage was the worst of them all. We waited for about 2 hours to get up to the counter (no kidding), we got to the rental car agency at noon and there were about 10 people ahead of us. For the longest time, the line wasn't moving at all and by the time we finally got up to the counter, it was about 2:00pm. When we were at the counter, I heard one of the employees come out to announce to the people in line that they didn't have the cars and that they would provide a shuttle to get everyone to our hotels and when cars are available, they would pick them up and they can rent the car then. Now it makes sense why the wait was so long, they were stalling with each customer trying to find a car (maybe secretly praying for a return); usually it doesn't take 20+ minutes for each customer to be up at the rental counter. So once we are finally at the counter, the employee (I think her name is Jasmine) said "Oh your reservation was at 12:00", and my husband told her that we've been standing in that line since 12:00 and she said "Oh, I believe you"....that just pissed me off even more, was it necessary for her to tell me that my reservation was at 12:00 when she knows that people have been waiting in a line that was barely moving at all. After we got finished with the paperwork, we go down to the lot to actually pick up the rental and we waited there for about another 15 minutes. This whole experience wasted 2.5 hours of my time....I refuse to rent from them again.
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negative