Teacher:Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Teacher: Now, understand the problem? Solve this instance: Stayed at the Fitzpatrick as a result of all of the glowing reviews on TripAdvisor and to avoid the normal corporate hotel. Good location but the room was dirty, and not just from the last housekeeping. It was dingy: a place where you needed the slippers they provided. And this was a suite. Also, the refrigerator was caked with ice and didn't work. Furthermore, because my travel agent had mixed up the dates I was to travel, I showed up a day late. The hotel said it wasn't a problem and that I wouldn't be charged for the no-show the night before. I had my travel desk verify this with the hotel management the same day. Then the Fitzpatrick charged me for both nights and refused to reverse the charges after many attempts to resolve. Neither I nor my corporate travel desk will use the Fitzpatrick again. Two dots only because it's in a good location and because the lobby was clean. I'm generally easy to please and slow to complain but this was bad.

Student:
negative