I went to this place because I had a groupon. I gave this place one star because the only thing that was great was my puppies haircuts. The service was so horrible, I walked out POed. These people are rude and do not know the definition of customer service. Dropping off my puppies the groomer was extremely rude to my father. She was condescending. Picking up my dog they did not greet me and literally threw my dog into my arms without saying anything. We paid what we owed and left without a thank you from them. It was as if I was dealing with mute robots. Eventually I decided to give them another chance and made a call the schedule appointment. Bad idea, the lady on the other line basically talked to me like I was incompetent and condescending again. I replied telling her that I don't appreciate the way she was talking to me. So explained to her multiple occasions of my experience with them and she accused me that maybe I was the one being rude. I was furious! I informed her I will no longer need their services and hung up. I feel like I was dealing with teenagers. If they could change their staff to more mature employees that were welcoming than I would go back other than that, beware of these people.
Is this review positive or negative?
negative