Problem: The ONLY reason this place gets stars is for the atmosphere. The restaurant itself is really nice, but that's where the positive review ends. The manager frequently answers these Yelp reviews, which I commend, by saying bad customer service is not the norm. Somehow I doubt that very much. There were extremely long lags between ordering drinks, putting in our food order and finally getting our entrees. Yes, they were busy, but that is not an excuse for slow or poor service. The waitresses were less than enthusiatic. They seemed just BLAH. Now for the food. After waiting 45 minutes just for the appetizer, finally it came. It was some kind of play on surf (steak) and turf (shrimp). The steak had good flavor and was cooked nicely, but you could tell it was a cheaper cut. It was SO fatty! The shrimp was just OK. Nothing I'd write to mom about. After that we probably waited another 10 minutes for the main dish. That means it took AN HOUR for our food to arrive. But I digress... I ordered the chicken fajitas. The chicken was so dry and so fatty, it was barely edible. I think they used dark meat and that's why it was on the fatty side. The tiny tortillas make it impossible to really fit much inside of them. Why even bother? The dish does not come with any accompaniments, like sour cream or cheese, like other restaurants offer. No, here they charge you extra for an entree that is already $12. Why not just include the cheese and sour cream and charge $14? That way your customers feel like they're getting their money's worth, because most of the dish was peppers and onions. If the chicken were actually good, I'd want more. The guacamole I paid extra for was bland and looked like it had been made using a mortar and pestil. It was not well incorporated. Oh, and the chips and salsa! I forgot. The 'salsa' is very watery and had a rather weird after taste. And I didn't like that it was served hot, either. It was like they pulverized peppers and tomatoes together in a food processor and forgot to add seasoning. Extremely bland. Now, how anyone can say this is the best Mexican food they've ever had, must have left their taste buds at home, but I guess to each their own, right? I really had high hopes for Lanero, but after this experience, I won't be back. For what they charge and the quality and value you get for the money, you're better off going to Chipotle where paying extra for guacamole is worth it.
How would this review be described?
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- positive
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A: negative

Problem: Went here for lunch.... and you get what you pay for. It wasn't completely awful. We came in hungry and left full but I don't think we will be a repeat patron. Off the bat the place is inexpensive.... definitely the most affordable buffet I've seen in a while. However, the atmosphere isn't as great. It's not as clean as I would have wanted... we opted for a table instead of a booth because the "clean" booths were sticky all over (seats, table, everything). Second observation: the smell. I couldn't pin-point it. Didn't know if it was the smell of uncleanliness or bad food.... until we noticed that they were cooking menudo. Yucky yucky smell. Third: Variety of pizza was initially poor. I'm pretty much a vegetarian and there were no options for me. Sausage pizza, pepperoni pizza, taco pizza (yes, taco), bacon pizza (um, ewww). I thought that at a pizza restaurant a cheese pizza would have been easy to come by. You are, however, able to request pizzas which saved the experience. They had a quick turnaround for fresh pizzas.... so I got a cheese pizza, veggie pizza, and spinach alfredo pizza. They weren't to die for but you can't have high expectations when paying $5 for all you can eat. Salad bar didn't have fresh salad.... everything was frozen. And they got a little too creative for the dessert pizzas (strawberry glob with hershey syrup is no bueno). All in all.... not awful but you definitely get what you pay for here.
How would this review be described?
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- positive
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A: negative

Problem: My friend lives right around the corner and after a little shopping we decided to stop in and grab some food. She ordered a turkey wrap and I got the turkey bacon melt. Both were made when we ordered it and were ready in about 3 minutes. Mine was perfectly hot and the flavor was excellent. Gotta show support for local business!!
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OPTIONS:
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- positive
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A: positive

Problem: Disappointed in the service, ambiance, & food. Truly had this bookmarked for quite sometime and our lunch visit was mediocre at best. I ordered the mussels with the frites which were all little pieces like the last bit if fries under the heat lamps. The pate lacked flavor and the salad was at best 1 star under Cheesecake Factory but as a smaller portion. Group of 6+ had auto gratuity so our service level reflected the mediocrity to mirror the food. Wish we ate at Blue Ribbon Sushi as a repeat instead of trying this place.
How would this review be described?
OPTIONS:
- negative
- positive
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A:
negative