Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: We have just returned from a week at the James Chicago. The hotel is fabulous, very chic and chilled. The service is beyond compare. Check in and out were swift and painless. The Concierge service is also super efficient having located an excellent hair salon and a couple of fab restaurants for us during our stay. The hotel restaurant itself is rated 5 in the top 10 in Chicago - voted by Chicago residents. We stayed on the 14th floor with great views of the city. The room (a deluxe king) was equipped with a great selection of cocktail making lovelies, hairdryer, safe, tv, robes & slippers, a very interesting selection of minibar items (one of which was a real surprise!) including crisps/snacks a first aid kit and an umbrella! We also had a spotless and elegant bathroom with Kiehls products and a cosy little dining area. The ipod dock/CD/radio and complimentary chillout CD were a nice touch and husband liked the enormous plasma tv. The super comfy bed ensured a good snooze and complimentary WiFi allowed us to plan our next day's activities from our bedroom. We were so busy touring around the city we didn't get an opportunity to use the gym or the spa - both of which looked fab. The bar/lobby area is a haven of civilised tranquility with smooth music playing in the background to help you chillout that bit more. Staff are attentive without being fussy and a good selection of drinks and bar snacks are available. The barman mixes a mean mohito ! This hotel is full of nice little thoughtful touches to make people feel welcomed and cared for e.g. The Virtual Tuck In service - basically a couple of PCs with webcams to allow people to say goodnight to their children when they're away from home on business. Also the dog biscuits and water outside the front door for our furry friends. Next visit to Chicago I'll definitely be staying here and wouldn't even consider an alternative if The James can maintain these standards.

A: positive
****
Q: This was our second time staying here. We were very much looking forward to our weekend at the Amalfi (based on how well the first stay was). It turned out better than our anticipation. The beds are very comfortable. 2 headed showers with a large bathroom. The hotel is also pleasantly quiet and easy to check-in and out. Our room was near the exercise room which helped motivate us to get in an hour morning workout. Then we were able to grab some complimentary fruit, pastries, juice and coffee on our floor (breakfast is on every floor). No great view from our room, but I don't think there are great views from most any room since it is only 5 floors. We didn't need to drive, take a cab or jump on the L the whole weekend since the hotel is centrally located. We easily walked to bars, blues clubs, restaurants, the hancock tower, the loop and the waterfront all from our hotel. The highlight of the hotel was the complimentary happy hour. Free top-shelf drinks and wonderful meats, cheeses, peppers, and breads. This ran from 5:30 to 7:00, and was a great warm-up to a nice dinner. This alone saved us a bundle in money that would of been spent eating and drinking out in the evening. And an extra money-saving tip...park at the self-park lot 2 blocks west of the hotel on Kinzie. Its $24 per night during the week and only $6 per night on the weekends. I think the hotel charges $30 to $40 per night to park.

A: positive
****
Q: Firtly they took $372 off my card, even though they also took the same amount off of one of my friends for staying an extra night. They had no business taking the money off of my card. So on the 28th Sep I contacted them and they admited to the mistake. It is not a month later and I have called them about 6 times in all and they have still not paid it back. Secondly I booked 8 rooms at buy 2 get 3rd room free direct with hotel. When I looked a week later, they had only booked 7 and refused to offer me the rate 3rd room free rate, so two of my friends didn't come to the trip away. Thirdly I asked if the initial money for all rooms could be taken ASAP as the dollar was weak against the pound. After about 8 phone calls over 5 months (each saying they would) they eventually took the money and the whole trip cost an additional PS150. Overall, the hotel was nice and in a nice location, but I will never be staying there again due to all my problems.

A:
negative
****