Q: negative

A: I have had a terrible experience with this gym. While it was under different management a few years back, I cancelled my membership due to my experience with the gym. Once I cancelled, my card was still charged and it was a major hassle to get anything resolved. When they changed names, I signed up again a year back and started personal training sessions 6 months ago. The gym is overcrowded and I was behind 20 sessions with my trainer so I knew it wasn't for me now either. I tried calling to cancel and they said I owed them another month of service and 25% of my remaining contract. I told them I was behind 20+ sessions and have been paying for them, can they not just forward the balance and not pay the 25%. They said that is not possible, I have to do 20 some sessions in the next 30 days, pay for the month, and the 25%. So I have to pay them $400 for not getting what I already paid for? It was an OK gym with good rates, but the customer service is terrible and if you want to cancel your membership, I hope you have $400 saved up.

Q: negative

A: I think if this place dropped "Resort" from its name, it would avoid a lot of confusion. This is not a resort - it's really not even a hotel. Cibola Vista is vacation club/timeshare property. Sure, they have a "concierge" ... well, at least they might. They have a little office that says "Concierge" on the door, but I never saw anyone in there. I think this is a good example of why Cibola Vista is not a resort, despite whether they're holding themselves out as one. When one thinks of a concierge, you think of that guy or gal who seems to know everything, knows how to get tickets, where the best restaurants are, etc. Even if Cibola Vista actually has a warm body with the title "Concierge", I'm pretty sure all they have is a piece of paper from the local chamber of commerce listing the local establishments. I seriously doubt it's anything more than that.

Q: positive

A: Oh my god I'm so stuffed! Four stars.

Q: negative

A:
Mediocre at best. This was my first experience with Big Boys, I got pizza and wings delivered for a birthday party. While the food was just so-so, their customer service and/or policies are what tilted the scale down for me. I tried to get a combo deal asking for half peperoni and half pineapple but the girl on the phone blandly responded that the deal was only for one topping. After trying to explain the concept of having half on one side and half on the other, she said I couldn't do that. Who ever heard of a pizza place that wouldn't let you split the toppings??? Then when I asked if I could upgrade one of the pizzas in the deal to a specialty pizza they said they would charge $2 per topping which would be around $10 extra for a veggie pizza, that's pretty steep. You would think a small pizza place might want to be a bit more accommodating to actually encourage customers to come back. If they would have been willing to make small accommodations that would have cost them $0, I might have returned, instead, I will look for a pizza place with either better food or better costumer service.