Nice looking hotel but terrible customer service. We booked a city view room during the holidays but go a room with a view of the valet area and the casino roof. The strobe lights from the fountain outside lit up the room every 30 seconds and was quite annoying. The hotel front desk refused to offer us a solution when asked. Also the vanity mirror in the room was broken. It was fixed after contacting front desk. We were placed on hold for quite while before being able to talk to anyone. Will not be staying her again. the headache is not worth it.
Is this review positive or negative?
negative