How might one describe the sentiment of this review?
I'm generally a pretty easy person to please in terms of being a customer; a look at my other Yelp reviews will reveal that. So I guess, that should be enough indication that this place is to be avoided like the plague. Personally, I feel guys like these should not be allowed to be in business. My LG G2 (7 months old) suffered a hairline crack on its screen and I decided to get it replaced at this place. The reasons why I opted for this guy was that this place was pretty close to where I lived and that he had pretty good ratings for Apple repairs. I repeatedly mentioned that it was a TMobile phone and that I wanted an exact replacement. He said it'll take a day. The next evening when I walked in, he nonchalantly handed over the "repaired" phone. One look at it and I could sense that there were too many things that were wrong. The perimeter of the phone's case had been scratched as if a dog had clawed at it. The screen had a big "verizon" sign on it. The so called replaced screen had, at both sides gaps wide enough where I could insert my finger nail in between the touch screen and the case. I was aghast and asked him what went wrong. He ever so casually said that his "technician" had done it and that he did not have anything to do with it. I said I wanted it fixed right away to which he replied that his "technician" was on leave and that I had to wait 2 days for him to get back. He himself could not take up what the other guy had worked on, apparently. So I went it this evening expecting the worst, and I wasn't disappointed. It looked like some 2 year old had tried mending the earlier mess ups. My phone had super glue stuck on both the sides to cover up the gaps between the touch screen and the casing. The scratches were STILL there and to add insult to injury this time, HE COULD NOT EVEN GET THE BACK CASE TO FIT IN PROPERLY!!!! And the guy had the audacity to tell me that he could not figure it out!!!! If I could, I would've attached pics of his "WORK OF ART" and let you be the judge!! For this kind of shoddy work, he should have refunded me $640 - the money I spent on the phone. Instead he still charged me $100 giving me a "generous discount" of $20. Not once did he take ownership of the issue, blaming it on a non existent "assistant". He runs the damn place, but could not even muster the courage to stand up to a customer and say that he had messed it up and that he would at least not charge me since he caused so much more damage to my phone!! I'm NEVER going back. And by the way, my phone still has a finger nail's gap between the casing and the screen, but I'm gonna let it be, rather than have this guy touch my phone again!...OPTIONS:
+negative
+positive I think the answer is
negative