Sentiment analysis: I don't like to rant and rave about bad experiences. It is hard to be calm and understanding when it takes 20+ minutes to get your food at a fast food establishment. It is also not comforting when you ask for your money back and the general manager doesn't apologize or ask for a reason why I wanted my money back. I understand it is fast food but a little pride and professionalism goes a long way no matter what your job is.
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negative

Sentiment analysis: What a joke! Sysco food at $20 a plate, wait staff that are trained to be corporate jukeboxes, and greasy managers trying to get the last penny out of your pocket. We are not the complaining type and have kids who wait tables, but after there was a small mistake our meal was interrupted not once, but five different times by a short Asian manager who should have been working in a call center, not a restaurant. It was the most annoying thing I have even been forced to be a part of, him trying to degrade the server as much as possible, and then for the icing on the cake he brought out a desert for "free" which I accepted. This is a standard practice, but when the waiter came with the bill it had the desert on it and I kid you not, $1 taken off a rather large bill. I didn't even say anything, this was too much and I didn't want to see the manager for a sixth time, he would have told me it was the waiters fault. I don't want to be interrupted five times in my meal by a manager asking me repetitively in an indirect way for reasons the server messed up, when it was really him messing up my meal. The original mistake was minimal, and it was this call center attitude that really pissed me off, enough to come on here and rant. I don't think a comment card justifies my experience there, and I should warn others about this place. Go to one of their neighbors, at least you know that your getting chain restaurant food, but wont have to deal with the garbage at this place. I have had better food and service at a buffet. AVOID, AVOID, AVOID!!!
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negative

Sentiment analysis: There is not one thing I dont like Roberto's, the owners are great, the service is great, the location is like 45 seconds from my house, they deliver, and the food is awesome! My one and only complaint is that they could put more cheese and gauc on the chips cheese and gauc! Other then that, it is sooo good! My husband always gets the Al pastor burrito, it is great, a little spicy for me cause Im a wimp but really good flavors. There is also an Al pastor plate, with bean and rice if the tortilla is too much for you because they are HUGE. The kids meal are simple and my boys love the bean and cheese burritos or the quesadillas, not much to say there! The taquitos are yum and the Mexican Pizza could literally feed a fam of 4 by itself. Its made on one of huge tortillas and is no joke. I havent tried anything I didnt like, seating can be touch and go, but they do a great job with call ahead, take out, and delivery so we always go that route, unless I want a margarita! Its pretty cheap, like $4 for the chips and cheese and maybe $5 or $6 for the huge burrito. If you try any of the burritos, you wont be disappointed!
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positive