Choose your answer: is the following review positive or negative?

I really wanted to like this place too! We went last week and it took them 20 minutes to figure out what we were trying to order. I understand the place is new, but it was a bit ridiculous. The owner came out and aplogized and eventually we got our food. We decided yesterday to give it one more chance. When our order arrived my boyfriend bit into his spicy chicken sandwich and it was completely raw! We called into the restaurant from the drive up order stand and a car hop was sent out to see what the issue was. We were so put off by the raw chicken that we just wanted a refund instead of a new sandwhich. A few minutes later he came back and said his manager was busy. Not sure what's more important than possible food pisoning, but we waited for 15 minutes before he came back and stated they were having a computer glitch and if the order was not refunded to his card within a week to call the store. I guess a cash refund was not a thought when someone is sitting there for 15 minutes. They did refund the entire order which was nice, but we are definitely never going back!

Possible answers:
(a). negative.
(b). positive.
(a).