Problem: What would be an example of an negative review?

Answer: Horrid service. The steaks were okay -- the owner, the staff, and the service were an absolute nightmare. Don't bother making a reservation--it won't be honored. I had AMEX Centurion make the reservation two-weeks in advance so we'd have a good table and we still got shoved to the back of the restaurant for a "big party" that would be occupying the tables near the front windows. Quick Note: The "big party" never got seated before we'd eaten and paid the bill. BUT!! The big party people did show up in the bar area where we'd been seated (despite our reservation) and gathered all round our table for an OPEN-BAR happy hour thrown by the I'm flying solo, birthday girl herself and proceeded to get drunk and loud just INCHES from our table--sometimes butt-bumping our backs as we tried to hurry up and consume our steaks. The staff and management did NOTHING to remedy this problem other than to offer us a free round of drinks(we declined). We had to ask the people ourselves to respect our space, which with a large group of drinkers was pointless. Speaking of the management -- if you're a day under 70 the owner won't visit your table. A "manager" will come by one time and dispassionately ask how things are, but not the owner. He hung out at all of the tables chatting with folks from Sun Lakes. No one who seemed to be in charge really acted like they were glad we came there to spend our money. Actually, no one really was taking charge--leadership was in short supply. The experience will make for an excellent business lecture someday. The waiter: our waiter's service button was turned down to just a shade better than completely ignore. We had to ask him for everything including cracked pepper for the salads and water refills. Then there was the annoying blonde-ish girl behind the bar who, while attempting to be funny/witty, answered my questions with questions or equivocations. And it goes on and on--if you've read to here you get the point. There's not a surprise Disney movie ending where it all got better--it just got worse. Don't waste your money. I'd like to have more options in the Downtown Chandler business area and see restaurants stay, but I'll never go back to the DC Steakhouse.

Problem: What would be an example of an positive review?

Answer: John is a bit clueless as a server. when they brought around the seafood skewers they were grossly overcooked. I referred to the seafood as being "abused," but john thought this meant it was so good that I was going to eat it all up. "Well abuse that seafood, then!" was his reply. This remark actually made me giggle. The buffet selection was decent, although I wished they had more salad greens. The manager, was quite attentive, and he was quick to remedy the situation with the seafood by providing us with a freshly, properly cooked skewer. He even comped us dessert (this policy must be standard in the manager 101 handbook) We had the white chocolate cheesecake, which was decidedly more cheesecake than white chocolate. it was beautifully presented on the plate with a raspberry culee and mint garnish. Overall, I would recommend this place. Just make sure that the seafood is cooked to order. Overall our experience was reasonably pleasant. The staff was quite attentive (even when our "go meat!" Indicators were turned to red they still came sound to make sure we didn't want what they were offering). Thank goodness for Groupon for making this dining experience more affordable. Otherwise, there is usually a Brazilian themed show girl hanging out in the desert passage shops handing out coupons. Come for lunch because: A) it's less expensive B) you have longer to digest the massive amount of meats you have consumed before it'sp bedtime!

Problem: What would be an example of an positive review?

Answer:
i came upon this place driving somewhere else on Thomas road. they have a really great selection of more high end sleeping bags and tents. what i really appreciated though was the level of knowledge and expertise the staff exhibited. i thought i could just run in really quick, look at the sleeping bags, and pop out. but no...... i got basically a a re-education on sleeping bags (i have an ancient military sleeping bag that weighs a ton and is very, very big), because i haven't bought one in years. before i know it, i'm so engrossed in the fine tunings of sleeping bags and other sundries, i realize i'm late to where i was headed in the first place! very cool store and they do rentals too. oh, they sell EVERYTHING you need for the outdoors except bikes. tons of rock climbing and mountaineering goods!