TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I had a great time here! It is centerally located in Chicago so walking around is so easy and pleasent. The staff was amazing and very helpful! Parking was a bit steep, but to be expected. The room was very nice and the bed and linens were very confortable. The yoga mat rental was wonderful as well! Wonderful and relaxing experience overall.

SOLUTION: positive

PROBLEM: The Allegro in downtown Chicago is a great stay/ part of the Kimpton Group boutique hotels the Allegro offers a classy stay in a beautiful room for a moterate price/ they offer complimentary and decent wine gratis in the late afternoon and the hotel allows you access to everything the loop has to offer in this remarkable city. i would recommend parking outside of the downtown area and taking the 'EL' into the loop which leaves you about 2 minutes from the hotel/ otherwise you are looking at hefty parking fees for a car you dont need in this part of the city . the rooms are small but beautifully done with great colors,comfortable beds and in my case great views. if you go to kimpton group website and sign up for specials you will be alerted to great rates on certain days / kimpton does a great job and their properties are "class acts"

SOLUTION: positive

PROBLEM: In the 100 degree heat of a Chicago summer, it sucks if your air conditioner does not work. After 2 maintenance men attempted to rectify the issue I was offered a portable fan which on low speed sound as if a helicopter was hoovering over my room. I requested a room change and a not so polite, unsympathetic night front desk attendant stated that was not possible because the hotel was at capacity. Maybe a manager could help me in the morning. The next day went by and no call was received. At 7pm, I called the front desk. No one was aware of my problem. Approximately 45 minutes later, a manager returned my call and stated a double room was available. I accepted it was glee. Anything was better than a room that does not cool below 78 degrees in the middle of summer. I was paritally correct. The bathroom door of the new room did not close. Thank god my boyfriend and I are past the shy part of the relationship. As for room 1618, I believe I was not the first guest to complain about the air conditioner. What's unfortunate is they continued to place guests into this room. And did not offer any reufunds or perks for my sleepless night in the sauna! This hotel need a major overhaul!!

SOLUTION:
negative