This review isn't so much about the food as is it is about shady practices and lack of customer service. Being from NYC I'm very biased when it comes to Chinese food. Admittedly Joyful is better than all the other Chinese restaurants I've tried here in the Scottsdale. The shady practices come in when I placed an order to go. Total, $42.40. Seems there credit card "swipe" machine was broken and had to make an impression by hand. Ok, no problem.Order was filled I signed the receipt for the $42.40. Two days later I go to my bank to withdraw money and check balances. To my surprise Joyful took the liberty of charging me $742.40!! I'll cut to the chase. Joyful denied charging me this amount even as I showed them my bank statement and had them speak to an associate from BoFA. 5 days to clear up by stopping payment, filling out reams of paper work etc. A nightmare that could have been handled easily by Joyful by looking at the facts/checking them and refunding my 700.00. They've lost a customer. Unfortunate because it took me a year to find adequate Chinese here in AZ. The search begins anew.

negative

I love this place. You can sit in the outdoor garden, where the trees that surround you are lit with little white lights or in their atrium that has a beautiful fireplace and views to the outside or in their inner dining room, oh plus they have seating on their rooftop which looks beautiful. I've only sat in the atrium and the outdoor garden. My husband got the traditional eggs benedict that came with home fries and fruit. I got the strawberry cream filled stuffed french toast that also came with fruit and I ordered the compote on the side, which was warm and delish. You have your choice of stuffing the french toast with the strawberry cream or the compote so the way I ordered, I got both and ate all of it.

positive

I had to bump up my rating due to a manager contacting me and apologizing for my experience. I appreciate the fact that businesses really do care about their customers and the service they receive. That is a rare find these days.

positive

Right outside the Paris hotel and next to Miracle Mile. Didn't get much food, but I can tell I already love this place. Came in for a quick coffee & pastry run before heading to the airport. Service was nice and fast. Total line out the door by 10am on a Sunday. Everyone wants to sit outside but if you're okay with sitting inside, you can get seated faster. The croissant and muffin were excellent. Parisian bakery. Coffee was awesome. Service was so nice about getting a to-go cup for a coffee refill. Highly recommend. Want to come back here for a longer and proper breakfast next time!
positive