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How to prepare for customer service jobs
Obtain certification in customer service.
Many technical and community colleges offer certification programs for customer service. The training involved to achieve certification usually involves a few brief classroom seminars on assessing customer needs and providing assistance, followed by a written exam.
Certification is not required to prepare for a customer service job, but since the field is becoming increasingly competitive it is a way to set yourself apart from other applicants. Certification will also help you gain understanding of how to succeed in customer service.