TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: We booked this hotel for the second leg of our Chicago stay..it was great!!!! The Lion King package was pricey but reasonable, given the ticket costs and the Suite. Room was great....classical music greeted us when we entered our room after a long day of sightseeing and shopping. NYTimes and Chicago Tribune at your door every morning. One block from the Washington El train station. We never saw the small rooms that every one apparently doesn't like, but the Suite rooms were fun and our kids loved it. Dunkin Doughnuts and Corner Bakery down the block. City Hall, Picasso structure....this was a great place. Book it and also use the Golden Touch Limo service...reasonable. Omar is a super guy.

SOLUTION: positive

PROBLEM: We just got back from a great weekend in Chicago and have no complaints about the Palmer House. It's very easy to get to from O'hare(the Blue line on the EL train) and then just a 2 block walk from the train station. The hotel itself is beautiful and the staff is super friendly and go out of their way to help. We booked an air/hotel package deal on Expedia. We expected to stay in a room with a full size bed but for only $45 extra per night we upgraded to the Excutive level! Best decision of the trip. We had a beautiful room with a King bed,down comforter,robes,plush towels etc...it also included a nice Continental breakfast each morning,all day snacks and beverages and a great happy hour! We took advantage of this every day. The location was great..lots of shopping along State St. and to get to the Magnificent Mile was a $5 cab ride or a 20 minute walk! We'll be back to Chicago and the Palmer House!

SOLUTION: positive

PROBLEM: We stayed two nights. We were registered by a very unfriendly desk attendant. He was very cold. Our room was very, very small and the closet did not even hold the few clothes we packed for two days. The room was stylishly decorated but lacked the nice small touches such as an extra pillow in the closet. We were attracted to this hotel because a bar was on the ground level - however when we went to have a drink, the door to the bar was locked. We called to inquire why the sign said was open when it really wasn't and were told they were short staffed, 'sorry'. WHAT?? are you running here? You are a hotel in the country's third largest city and your amenities are open at whim? This was our first and last visit to a Kimpton hotel.

SOLUTION:
negative