In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.

My family and I live in Tucson but were in Scottsdale this past weekend to do some shopping. We decided to fid a local place to eat rather and stumble don Scratch.

We walked in and it was not clear we had to seat ourselves. The menu is on the wall which leads one to believe you order at the counter, where there is a register. There is no indication there is table service like a regular restaurant. After standing at the counter for a few minutes discussing what we wanted to order while the woman behind it fussed around and ignored us, another couple and a family walked in after us. They knew the drill and asked for clean tables. The staff cleaned tables for them and they sat down while we still stood. I should add that my daughter is four and was sleeping while being held by my husband, so we could have really used a seat.

We stood and stood and stood in the middle of the restaurant while the staff moved around us and set the tables for the the couple and family who came in after us. The staff continued to ignore us. Finally they started to clear a table for us, but then walked away without setting down menus or a placemat like they did for the others. Still no one had spoken a single word to us. By this time I was quite irritated so we left.

It's a shame because I like to patronize local businesses wherever we go and the menu looked fantastic. Perhaps the place was understaffed. Perhaps they need better signage.

I never got to try the food. I could not get past the neglectful service. Not one word was said to us the whole time.
NEGATIVE

If I could give this place less than 1 star I would! The drive thru service here is totally ignorant. All they have to do is read the screen and put the right food in the bag, in my case put the right amount of food. I've been here 3 times and every single time they have forgotten something. This is my first review and last from this place. Go down the road and get your orders right!!!

This management here is ABSOLUTELY TERRIBLE.
NEGATIVE

I was pleasantly surprised to receive a call from the owner yesterday in regards to my experience at The Dog Wash. I explained what had happened during Milo's grooming visit and she offered a blameless apology. I find it very comforting to find people that can apologize for a situation instead of passing the blame along to the next person, even when they were not at fault to begin with. She informed me that the person who groomed my dog on Saturday is no longer with the company and she asked if I would be willing to give The Dog Wash another chance. I was hesitant, but because of her sincere and helpful customer service I decided to give it one more shot.
I won't give it a 5 star rating just yet, I still have to say what Milo's hair will look like, but it is a step in the right direction.
NEGATIVE