Write a question about the following article.

They put me through to another section - ' Customer Service ' , who said they would try to contact baggage services on my behalf ( I ' m presuming that I got ' special ' service here , as I am a Platinum Frequent Flyer with Qantas - which is the highest level one can achieve , other than a special invitation to the Chairman 's Club . Goodness knows what might happen to a customer with less privileges ! ) Eventually , my contact in Customer Service was able to get through to baggage services , and I was able to organise the bag being dropped off to baggage services . During my conversation with the Customer Service person , I was told that Baggage Services were notoriously hard to reach .

Question:
What may be the reason that baggage service is hard to reach ?
Select from the following.
a). Because they never answer the phone ..
b). None of the above choices ..
c). Because they are n't paid enough ..
d). Because they avoid doing their job ..