Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: We will NEVER fly this airline again. They actually get zero stars. We flew to Las Vegas from LAX with no problem, with carry on bag. Got right through, no questions. Leaving Las Vegas, we tried to check in at the counter but got told to use kiosk and asked about carry on. She told us to use kiosk. Again, boarding passes were printed, asked about extra 15.00 for seat assignment, NO! The boarding area was so crowded we sat on the outside of it. No place to sit down near boarding gates at all. As we finally were called, last section on, our tickets were taken and I was pulled out of line for carry on stating I had to pay 100.00 to use overhead. We did not do this on our way from LAX, were told it was ok, so now we are told to pay 100.00??? The people at the counter were totally rude, we had minutes before boarding and were told we could try and go back down to the same counter we had already been at to ask about this, or pay 100.00 or miss the flight. We were not the only ones going through this. One woman from Australia was in tears, also flying one way with no problem but not able to fly the other. What a scam airline, we will never fly with them again. Horrible, cramped, 3.00 for a bottle of flippin water...surprised you don't pay to use the bathroom, Luckily it was only an hour flight.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Not a good time. We were seated upstairs, which was fine. We ordered drinks & food. My buddy's Rum & Coke included a screw. After reporting it (and explaining that we didn't want anything comp'ed) we were given a stare-down by their security from across the bar while the manager & waiter discussed the situation. No idea how a screw got into his drink. Food was ok, normal pub food. I didn't try the beer, which is likely the draw for this pub. We ate & left feeling like we weren't welcome.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer:
Let me begin by saying that if you are a fan of architectural design, you have to visit this place! It's visually stunning with a warm feel but with a contemporary style which can sometimes be hard to pull off. They do it perfectly! Ok, so service was a little slow in the beginning during the drink order but became increasingly better. In terms of drinks from the bar, the Sangria was lacking in my opinion. A bit on the sour side to me. I paired my meal with the house Merlot and it was just fine, perfect temp, etc. The meal I ate was the crab stuffed trout on a bed of asparagus. It was fantastic! Apparently I won the Clean Plate Award ;). The crab stuffing was delicious and the presentation was spot on as well. The best part about this place to me was the patio atmosphere upstairs. They have a large moveable glass partition that opens up the second floor loft out into a patio area (w/heaters!) and the furniture is ultra comfortable. A great spot to have a final glass of Merlot and wind down after the meal. The only thing bringing this rating down to a 4 was the slow start and the Sangria....otherwise, total 5 star place.