Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[EX Q]: As a former Chicagoan, I'm appalled at the Amalfi Hotel Chicago. First of all, I was expecting luxury and hospitality, neither of which I received. There's an Experience Designer who is supposed to be like a "personal concierge," but my experience with my ED was terrible. I felt like he was trying to pressure me into staying more days than I wanted to. Not only that, but I couldn't understand what he was saying most of the time because he was talking so fast. When I finally got to my room, I was disappointed with the quality of the furniture and the room's cleanliness. I had to ask for a maid to come and give me clean towels because some of the towels in the bathroom were damp. On top of that, the bed was messily done; I could have done a better job on my own bed at home. I was angry at this point, because I was paying a lot of money for every night I was staying at Amalfi, and I didn't expect to be greeted with wet towels. I needed to use the Wi-Fi to download some important documents, and the internet was surprisingly slow. Even a very basic hotel or motel could have offered better, maybe even faster internet access. When I finally checked out of the Amalfi, I made sure that my supposed personal concierge knew all of the problems I'd had with my room and the hotel. I was glad to see the Amalfi getting smaller in the mirror as I drove away!

[EX A]: negative

[EX Q]: I recently stayed in The James Hotel in Chicago and trust me I will never do it again. When you pay a premium price you'd expect first rate service. Our whole experience was a disaster though short lived b/c we could stay their another second. When we arrived at the hotel we had to wait while the receptionist finished playing with her phone for service and then our room was not ready. So we had to wait in the lobby with our baggage. When we finally got to the room I wouldn't exactly call it clean but it wasn't to bad. The pictures on the website are nice enough but the furniture is falling apart and probably from Walmart. There was plenty of space for an average person of 5' but I'm 6'4" and the beds where smaller than what they said, not to mention uncomfortable. We ordered room service and not only did they bring us the wrong order but it took 2 hours. There walls were also paper thin so we got little sleep. The heater helped block out some noise until it stopped working in the middle of the night. So the next morning, sore from the uncomfortable bed, hungry tired and cold we checked out before we even had our coffee. Stay away!

[EX A]: negative

[EX Q]: The Hard Rock should stick to restaurants. After a recent stay at the Hard Rock Hotel in Chicago I think they should go back to what there good at. Besides having to wait an hour for my room to be ready (this is after my check in time), the receptionist was very rude and seemed to not care that I was being delayed. After seeing the state the room was in I still do not understand what took so long. The sheets look to have been picked up off the floor and returned to the bed. The bathroom looked as if somebody had just used it (I will leave out the details). Complaining didn't seem to get me anywhere, they offered me a small discount at the hotel's bar. After this experience I will be more likely to book at a Motel 6 then return to the Hard Rock.

[EX A]:
negative