Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

The Hard Rock should stick to restaurants. After a recent stay at the Hard Rock Hotel in Chicago I think they should go back to what there good at. Besides having to wait an hour for my room to be ready (this is after my check in time), the receptionist was very rude and seemed to not care that I was being delayed. After seeing the state the room was in I still do not understand what took so long. The sheets look to have been picked up off the floor and returned to the bed. The bathroom looked as if somebody had just used it (I will leave out the details). Complaining didn't seem to get me anywhere, they offered me a small discount at the hotel's bar. After this experience I will be more likely to book at a Motel 6 then return to the Hard Rock.

negative

We really enjoyed our stay at the Palmer House Hilton. We were in Chicago for a weekend stay, and wanted something close to State Street, and convenient to the theatre district and the museums, and Michigan Ave. shopping. This is a grand old hotel, with just about every amenity one could wish for. The lobby is fabulous, and the hotel also has some nice restaurants . Our room had a nice king sized bed, and was pretty cozy. Hotel employees were very nice and helpful to us. I would definitely recommend this hotel if you want a "grand hotel" type experience at a reasonable price for the many amenities and in a very convenient spot in downtown Chicago. You will definitely feel special.

positive

I was in business in Chicago, so I decided to choose what I thought would be a relaxing hotel to treat myself a bit. I should have known when the woman at the front desk rolled her eyes when I asked for some of the complimentary apple cider advertised. She told me, "It's by the signs" in a "you-idiot" kind of voice. Too bad the signs were too far away from me to read without my glasses! I was ashamed and did not ask for anything from the front desk again. The room itself was horribly decorated and nothing special. The "I'm too ugly to steal" furniture patterns and colors did not say "luxury" to me! I went down to relax by the pool with my laptop, to get some work done. Unfortunately, the pool was overrun with about five rowdy kids. No parents in sight. I would have reported them to the front desk, but was shamed by the aforementioned apple cider incident. Thank God I left my laptop in its case, or it would have been ruined by all of the water that was splashed on me! The "free breakfast" tasted like cardboard; it was something akin to a free breakfast at a $60-a-night hotel. I only tried it once because it made me feel sick when I ate it. The only good thing about my experience was leaving this overpriced motel behind to go to work!
negative