Problem: What would be an example of an negative review?

Answer: I hate this location. Worst customer service. Won't let me exchange a defective asus laptop 10 days after the 30 days. Gave it to them to fix and failed 3 times. The geek squad girl was rude and I believe they tampered the serial code on the laptop. Basically tried to charge me when I told them it's under warranty for the first year. They said they won't exchange it but will keep fixing it because it's under warranty. Worst $700 investment on asus and bestbuy.

Problem: What would be an example of an negative review?

Answer: It's hard to be hard on a hardware store. As long as they have the thing you came in looking for, all should be fine. What bothered me about my trip to this Lowe's was no one seemed all that informed about what department can help you or not. I had a pipe, and I needed to get it cut down. So I went to plumbing. There a gentleman, who wasn't doing anything, told me he could not and to try Electrical. (Actually, what he said was, "Yeah - no. You might try.... uh... you might go to Electrical, because.... that's not... something....." Then even he had enough of his inability to communicate and stopped trying. I moved on to Electrical, and left him in peace to research whatever it was that was so important on his computer. (Sudoku? GED courses? Playmate of the Month? I will never know.) I moved on to the Electrical Department. They pointed me in the direction of lumber. Lumber just said, flatly, that they couldn't cut a steel pipe with their saws, just lumber. What I loved here was that I was told this as if I was the moron. I know you can't cut steel with a ripsaw, and told this person that Electrical sent me. The Lumber guy said I should go to Plumbing. ("There's a hole in the bucket, dear Liza, dear Liza." Anyone else remember that song?) Ultimately I found someone in some department who happened to have a hack saw and a measuring tape. So I cut the pipe myself, thanked this solitary helpful employee, and went to pay for my goods. Thankfully, there is a Home Depot not too far north on Indian Bend. I would go there instead. Here is their Yelp review: http://www.yelp.com/biz/the-home-depot-scottsdale-2

Problem: What would be an example of an negative review?

Answer:
Very poor first impression, too bad since the room was decent. I showed up at 7:30 PM on a Wednesday night. Drove right past since the front sign was burnt out. I then walked in and saw 5 people in line with no employee to be found. There was a sign saying "We will be back shortly". Some people had said they had been there already for 15 minutes. After another 15 minutes, the employee finally arrived. He was short and rude with everyone including me. He handed me my room key and didn't tell me what room or where to find it. I had to look around myself. The room itself was nice, clean and decent amenities. Nice big TV although they only have standard def channels so the picture was terrible since it was stretched to such a large TV size. If the service was much better they would have got a 4 star rating from me but it was bad. I will not be back due to the service I experienced and saw.