You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
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Question: What has happened here? ARROGANT, almost dismissive owner and hostess. Service was matter of fact. Food was much better on previous 5 or 6 visits but acceptable. I think its time to hyper-freshen or just retire this no-longer-Nuevo factory. Not going to wait for an attitude adjustment in this restaurant buzzing city. No longer on my recommendation list.

Answer: negative

Question: Worst hotel experience of my life.In order to get the 'Advance Purchase Rate' they make a big point of saying they will take the full amount of your stay when you make the reservation. Except they didnt, they took it 3 weeks later which meant I had to monitor my account. When I checked in they charged me a second time for the full amount. I had to speak with 3 people before I got anyone who knew what they were doing. The attitude of the staff was annoyance that I was bothering them. They did not offer to cover any overdraft costs that I might incur due to their mistake but only agreed to do so after I spoke to them about it.Because of their incompetence and lack of customer service Ill never stay here again and Ill tell all my friends to avoid the place too.

Answer: negative

Question: Stayed here for the Labor Day weekend and was impressed. The staff was very courteous and knowledgeable. The Japanese garden on the 6th floor was a pleasant touch. The pool temperature is DIVINE and the convenience of the poolside bar and snack offerings were delightful. Parking is expensive, but you can park across the street at the Embassy Suites for free . This location is in close proximity to the Lennox Square Mall, walking distance even. I recommend this location to anyone who'd like great service and luxury outside of midtown Atlanta.

Answer:
positive