Detailed Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Problem:I just returned from a 2 night stay at the hotel. I had requested a high floor, quiet room. Neither request was honored. The windows are not well insulated, because the traffic, car horns and sirens continued all night long. On the first night two drunk parties woke us up in the hallway. The safe in our room did not work. Someone had locked it before our arrival. One of the pictures under the tv had been removed, leaving a screw sticking out of the wall. The lights are so dim, that is next to impossible to read. A small alcove with a stained bench had a "reading light" that was about 50 watts. Our room key cards didn't work, so we returned to the lobby where they recoded them. Upon returning to our room, they didn't work again and we stood there trying over and over again until finally we succeeded with no help from the staff. The bathroom is small and has no fan, so the steam covers the mirrors, and unless you leave the bathroom door open, it does not clear. On Friday night one small cookie was left in our room. What about a second guest. Are we supposed to split a 2 inch diameter cookie???!!!! On Sunday the phone rang with a 7 am wakeup call. We had not requested to be woken up!!!! The concierge did not know the way to get to O'Hare by train, and gave us a longer route than was necessary. I have stayed in much better hotels in Chicago...quieter and more spacious, more elegant and worth the money. This is definitely not worth $400 a month. (By the way, I live in Washington, DC and am used to city noise. This was unacceptable!)

Solution:
negative