You will be given a definition of a task first, then some input of the task.
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

We had an issue with housekeeping and the hotel management did not handle it well. They were subject to a brief staff strike and did not inform guests and in fact failed to tell us about the strike and our room never was cleaned. After 4 calls and several hours we were able to get clean towels. Overall service other than check in was poor for a reportedly 4 star hotel.

Output:
negative