You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

[EX Q]: Unbelievably rude encounter - phoned regarding a specific item and was told by Chris would hold it for me, called back to double check and let them know I would be coming in to pick up and Rob assured me he would be in the entire day and it was a-ok. When I arrived to get the item later, was told they couldn't find it. Employee phoned Chris who then said it was on a first-come first-serve basis - blatant misrepresentation either in person or later on in the day - either way incongruent and bad business.
[EX A]: negative

[EX Q]: Given the varied but few reviews I had some reservations about bringing my teenager's 2000 Honda Accord here for struts/shocks, possible brake job, and LOF. However, the convenience of making an appointment online, current promotions, and location gave me the push to visit them for the first time. I am very pleased with my experience and the level of service. They reported that the brakes were at 6-70% but, as I already suspected, it needed a full strut/shock job at 4 corners. The avg for such is $175-250 a corner, and with all the promotions from them and the manufacturer, I ended up with labor, tax, etc at about $182 a corner, so it felt like a great deal. They were quick and communicated well. Lastly, they forgot the LOF, and were apologetic, but not a problem, we had some time before it was needed. However, thanks to Chris who followed up with a call and a generous offer to LOF for free. Also he mailed some 10% coupons. I'll be back, and appreciate the customer service, which really defines the experience. Let's face it, anyone can do an LOF. It is the service that makes me return. Thanks!
[EX A]: positive

[EX Q]: Realize this is a small cafe localhang out. But wow the food was a big surprise. Lots of flavor and tons of quality and great value to boot. Everything is made from scratch. Simple awesome and a place I will run back to.
[EX A]:
positive