Sentiment analysis: Customer service at check-in is horrible..unfriendly. the only reason why chose to stay at this hotel is b/c it is pet friendly. the hotel provides bowls and mats for your pet and a big of doggie treats. When i arrived, I was told at the check-in that i need to pay additional $50 for two nights b/c i have a pet, BUT i provided the receipt to the front desk that I already paid for that with the room that i reserved (Pet-Augusta Tower). the room that i reserved already includes the pet fee but the lady said no..that's not true. After 20 mins going back and forth...she finally went to talk to the manager and she came back to apologize for her stupidity. Next, she said i have a 1 king bed for you... i said NO..i reserved a 2 Queen Beds...then said that's not what i have. she eventually gave me a 2 queen bed and then she said...what time do you want house keeping to come by. I said..i do NOT need it... then she said.. NO, it is required that you have house keeping so what time. I said..i do NOT know what time b/c i don't know what my schedule is tomorrow. i have never heard of such requirement. Next..went to the room, there was NOTHING for the dogs...no treats, no bowls..etc. etc. went to the front desk...and asked them how come we didn't get any treats or doggie bowls/ toilet bags etc...front desk said..we don't offer that... and then i said...look at your website..it says it comes with it!!! after an hour...someone stopped by the room and asked what we need... i said pet supplies bowls and treats. she said... what are treats?? i don't know what treats are. i only have cookies for dogs. i was like OMG!!! Treats = Cookies idiot!!! so frustrating!
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negative

Sentiment analysis: What a wonderful little hole-in-the-wall restaurant in the Northwest corner of Las Vegas! As many other Yelpers have posted, I've seen this place rated consistently great for a long time and figured I'd give it a go. So glad I did! The proprietors were incredibly friendly, and my food was absolutely fantastic. I ordered the falafel plate and dolmathes (stuffed grape leaves). Fresh, tasty and cooked to perfection. The restaurant is clean and inviting with a few tables if you care to eat in. I chose to take out, and if I waited 5 minutes for my order I'm overstating. Just wonderful, I can't wait to go back and try more items from the menu...next? Gyros. Yup.
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positive

Sentiment analysis: I went to buy flower today for my moms birthday Big mistake . Customer service was horrible , the flowers even worse. I hope this to girls get fired from the owner of this hole . They try to over charge me and they very very mean and rude to me . Never go there again! You guys sucks !
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negative