Problem: What would be an example of an negative review?

Answer: Not impressed. When it comes to sourcing home repairs, I always consult yelp and the other place with the "K". :) And, I don't think I've been steered wrong yet! This place had such amazing reviews, I figured I couldn't miss. But, miss I did. :( I called, and spoke to a very courteous guy (that's the reason they even get two stars). I said I have a kitchen picture window that needed replacement. He said the job was too small to send out an estimator, and told me to take pics and measurements, send them along, and they would reply with a quote. Fine, I figured if they didn't need to see the window for a firm quote, it must be a very small project, and therefore, very small $$$ for me. Yeah. :) I received the quote a few hours later, which was as promised. However, price for the window replacement? $3k. Seriously? $3k is a small enough job so they can't be bothered to even assess the project in person? Business must be good. lol But, definitely didn't work for me. Pity, because as I decided to have this one window done, I realized I had a few others that also had gotten moisture in the double pane, and I wanted them replaced as well. Perhaps if they had the interest in coming out for my *tiny* $3,000.00 job, they could have sold me on the other windows as well.

Problem: What would be an example of an positive review?

Answer: I am the first one to admit I am completely obsessive. When I get fixated on something, I will fret and research and scout around until I find it, ideally at the lowest price possible; half-assed substitutions not permitted. But usually these obsessions are relatively minor, you know, like the perfect vintage Chanel bag or something. So imagine my SO's dismay when I first went to Lux's new location and came home over the moon about a couch. Not just ANY couch: a midcentury semi-circular loungey tufted piece covered in butterscotch pleather that just screamed SWANK. Serendipitously, our 7-year old Ikea couch was nearing its expiration date. GAME ON. I turned the interwebs upside down looking for something similar. I learned there are lots of really ugly round couches, and lots of Miami Vice-flavored "modern" pieces, usually resplendent in white leather. I made my SO go back to Lux two more times, once for spy photos of the couch for more details, and once to ask the owner if they wanted to sell it. (No.) I scoured eBay, Craigslist, Etsy, and chi-chi modern furniture sites like a frantic squirrel. Nothing. Nothing. Nothing. I eventually learned the couch came from Red, and with baited breath I contacted them, knowing full well that the pieces they deal with are exceptional in quality and price. Well, the day they told me said couch cost almost as much as the down payment on my house was a very, very dark day. Don't think there wasn't a lost hour of me wondering what I could sell and what I could skimp on to make it work. Thank God reality set in. The second that couch came home, one of the cats would inevitably jump right on it and projectile vomit a big fat hairball all over it, just like the little bastards did to the fancy Restoration Hardware duvet cover within 30 minutes of it being placed on the bed. THIS IS WHY WE CAN'T HAVE NICE THINGS. I was still licking my wounds from the Red incident, morosely scrolling through Craigslist, when the skies parted and glitter-farting unicorns came flying down. There she was, covered in stained cream and beige nubby fabric and lumpy pillows. My semicircular goddess. She needed a face lift, but her potential shined through. To whom could I trust her makeover? Leonardo at UFO was recommended by virtually everyone I spoke with, and he seemed up for the challenge, despite the frantic Crazy White Girl vibes I was emanating while explaining my obsession with the Lux couch. Thankfully Leonardo read my neurosis loud and clear. He checked in with me through the whole process, handling me perfectly with kid gloves. He brought his staff to Lux to see the piece and took photos as to recreate it as closely as possible. Mind you, I am no upholsterer, but technically this had to be ridiculously challenging -- the curves, the blind tufts, the angles of the tufts, the removal of the arms and part of the back. The quality of the workmanship on the finished piece is incredible, and somehow they managed to turn it around in about three weeks. Just amazing. Was it pricey? Well, define pricey. After house-down-payment-pricey, car-down-payment-pricey ain't nothin'. And you get what you pay for. Perhaps the most pleasant surprise of the whole process was Leonardo's shared enthusiasm for the project. He truly thrives on what he does and he radiates that positive energy as a result. He was truly a pleasure to work with and I would not hesitate to recommend his services. Plus, you'll get to meet a really genuine and passionate person in the process! What are you waiting for??? In the meantime, we'll be chillaxing on our spectacular new showstopper! (Did I mention, they somehow made it magically ridiculously comfortable too? Go UFO!)

Problem: What would be an example of an negative review?

Answer:
Took almost 45 mins for a oil change (they told me 20 mins when I got there) and it cost something like that as well... Slow and expensive, not 2 things I like associated with my lube jobs.