The Flamingo Las Vegas - you can check out but you can never leave The Flamingo is definitely not the charming art deco hotel I stayed in a decade ago. The reception area is drab and the front desk staff unfriendly. The initial room my daughter and I were assigned was already occupied. The desk clerk blamed the computer, muttered an "I'm sorry" and assigned us a different room in the "un-renovated" section of the hotel. The elevator made random stops to floors that no one had selected. By the end of our stay it had become a running joke with other guests. The ceiling light in our room did not work and we soon discovered that the running water in the sink had only one temperature... ice cold. If you wanted to wash you face with warm water, you had to use the bathtub. The room furniture was old and mismatched, and the floor was a brown vinyl that was supposed to look like wood. Everything seemed dirty. The bed had a cover across the bottom that looked like an old shag rug from the 60's. I later found a fingernail (not mine) in the fibers. Later in my stay, when we were in the pool area for a short time, our room was robbed. There was no sign of forced entry, but housekeeping had cleaned the room while we were gone. After dialing repeatedly, I was finally able to get the Guest Services button on the phone to work. After calling three times for security, and being told they would be up right away, we finally went to the security office in the basement of the hotel. A security officer took our report, and that was it. Although management gave me a $50 food credit after I expressed my displeasure, overall my concerns were met with indifference and hostility. A report was filed with CCMSI, a Third Party Risk Management firm retained by Flamingo Las Vegas to review and administer incident reports. By using a third party, the hotel management will tell you that it is out of their hands. Apparently it is out of my hands too.
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