Problem: What would be an example of an negative review?

Answer: I love DD coffee and have been going to this location since we moved to the Valley. I've had good or so so experience with the staff in the past depends on who you run into behind the counter but this morning was BEYOND BAD. The store was understaffed with 2 people. The shelves are empty with very limited selections. The person over charged me because he didn't understand the promotion they are running. When I demanded to speak with the manager for a refund, she unwillingly processed the refund in a rude manner. I was abandoned for 15 minutes waiting for my order that they never even bother to prepare. At last, I demanded a full refund and walked out. Wasted 20 minutes of my time with no food or coffee. The claimed manager was simply rude and didn't even want to give me a return receipt when I demanded one. As I was walking out, I saw other customers having issues with their order and drinks... Need to find a better DD location with better food/service.

Problem: What would be an example of an positive review?

Answer: It was my first time to Vegas. Five years in LA, it was time. My roommate and I decided to be fun and spontaneous (rather than our planned-in-advance selves) and just book a room and go. And we did just that! (this has nothing to do with the hotel, I just wanted to introduce the story) okay, so you've got that we were excited. We booked a room for a really cheap deal, it was like $58 each for one night, which seemed reasonable. When we got to the hotel on Saturday late afternoon we walked right up to the desk, no line. Well, at first we wondered through a mall trying to find the casinoo--but that's another story. The front desk woman said that because we were only there for one night they were upgrading us to a suite. "hmm, cool," I thought. We walked down our hallway, door after door after door, and all of a sudden two huge black doors with OUR room number on it appear. 'This can't be right,' I thought. But instead I jammed that key card in the reader and turned that handle as fast as I could to get inside (in fear they might realize they had made a mistake and the suite wasn't supposed to go to the two goobers oogling over double doors.) Inside was a living room--a living room!! FOOSBALL TABLE INCLUDED. (if you know me, you'll understand that has awesome written all over it) plus couches, chairs, 3 huuuge tvs!! two bathrooms!! and a view looking out at the bellagio. oh man, this was just bomb.com (I think I can use that expression cause it's vegas, right??) After screaming and jumping for joy for about a whole 7 minutes, we decided to get ready to go out on the town---actually we really stuck to a few slot machines and roulette tables...but you get the jist. planet hollywood, you rock. maybe not your restaurants, but your hotels get lots o' gold stars from me!! First vegas experience--success.

Problem: What would be an example of an positive review?

Answer:
Okay. I'm revising again, but down this time. I was being over-generous because of Tim. He's still really awesome, but the business itself could use a little work. The other services I've had are only average, and the place could use a lot of work on atmosphere and decor. It's a big, cavernous space - 10-12 chairs all in rows with no separation between them, hair washing basins out in the middle of the floor, tiny changing room with no shelves for sweaters, and the whole place is cold linoleum tile (very cold in the winter.) The entry stairwell is shared (with some kind of medical office, I think), but it's not very inviting, either - shabby carpet and scuffed-up walls. Tim scores a 5. The salon itself is probably closer to a 2. I'll be back every six weeks for as long as I live in Pittsburgh, but I'll grumble about the non-Tim elements after every visit. Now that I've been there twice, I'm upgrading my rating. (Note that I've only had Tim - THE Timothy - do my hair, so I guess this is really a review of him.) I think stylists tend to have a rough time with my hair; it's really thick and very dry. It either has to be extremely long or extremely short (a la my old army high & tights) to look normal. I don't know what in the hell Tim did, but it behaves better than it ever did before.