Problem: What would be an example of an negative review?

Answer: This was our second meetup at Mama Gina's. Around 10 people showing up. No problem with reservations (only 3 hours prior), and the exact seating (outside patio) was ready for us. Just 5 hours earlier, they sent out a special over twitter: "Today only: If you purchase 1 sandwich & a drink you can get a second sandwich free" ( https://twitter.com/mamaginasaz/status/112260246013087744 ) All of us were planning our orders accordingly, so as to make use of the special. Instead of ordering 1 item, I was going to order more, so I could bring some home to my family. DENIED. We were told by the server, and then by management (through the server) that special was only 11a-1pm, and not available. The odd part was the original post was time-stamped around 1:30pm, after, they said, the special ended. So what did they do to fix the situation? Absolutely nothing. In fact, one member of our party was charged extra for another side of marinera sauce for his garlic knots. Don't get me wrong, the food and overall service was pretty good, and the food was the main reason this review was not a "1". However, had the special not been "advertised" over social media, we might have chosen a different venue. It almost seemed like a "bait & switch". The worst part was the complete failure to do anything to "remedy" the situation. Had this experience been fixed, or better yet, never occurred, this rating would have been at least a 3, and probably a 4. But for now, I can not overlook the absolute failure of communication between marketing company, restaurant management, and staff. Here's to hoping they get everything figured out...

Problem: What would be an example of an negative review?

Answer: The worst 3 hrs of my life... Never will I do this again. I rather of slept then go thru this. Don't go through this it's not worth it and a waste if a weekend getaway.

Problem: What would be an example of an positive review?

Answer:
Was going to eat at our usual lunch place but my daughter wanted to go in and try something different. Was not disappointed at all! Their burger was juicy and not overly seasoned. Their meats are grass fed/organic. Also had a chocolate milkshake with oreos and oh my, was it worth it! Their fries are freshly cut. Would definitely go back and recommend it to my friends.