I can't give you a review about their massages or facials, but that is only because we did not even get a chance to get there. My cousin and I booked facials for our girls day a week ahead of time. Both of our facials were booked for 8:00 am and we were told to check in at 7:45 so we could fill out paper work because it was our first time at Massage Envy. Well this particular massage envy is about 50 miles away from Maricopa (where we were coming from) and 10 minutes before we were supposed to be there, a girl calls us canceling our appointments because their Estheticians were going to be late. The girl offered to reschedule and we explained that we already had to drive her kids to a babysitter and that this place is far from where she lives. We even offered to wait til the Estheticians got in. We were denied this option and she kept offering us two separate appointments later in the day. Unfortunately, our lives do not revolve around Massage Envy's convenience so we canceled. We did not appreciate being made to feel like a burden to their schedule. The girl was rude over the phone and was not putting any effort in fixing their mess. We are willing to try to visit a different Massage Envy but there is no way we will be going back to a place with such bad customer service!
Is this review positive or negative?
OPT:
-- negative;
-- positive;
Answer:
negative