In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello.
agent: Hello, may I know your name please?
customer: Yes, myself Sandra Taylor.
agent: How can I help you?
customer: I want to book a flight ticket from DEN to DCA.
agent: May I know your travelling dates please?
customer: I want travel in the dates of 12/10 and 12/12.
agent: Sorry Sandra, there are no flights available regarding your journey.
customer: Ok, thank you for your information.
agent: Thank you and have a nice day.
no_flight

customer: Hi, I am Pamela Miller.
agent: Hello, how can I assist you today?
customer: I want to travel from New York, EWR to attend for my sister's marriage anniversary. Will you please aid me in booking a ticket under the price range of 500?
agent: Sure, I will help you. May I know your destination airport code?
customer: My destination point is Orlando, MCO.
agent: Can I have your trip dates?
customer: My journey dates are from 06/02 to 06/04.
agent: Please wait for a while.
customer: Sure, take your time.
agent: Thanks for waiting. Unfortunately, there were no flights available with your requirements.
customer: That's ok, I will check for another option. Thank you for the response.
agent: Thank you for contacting us.
no_flight

customer: Hello.
agent: Hello, how may I help you?
customer: I want to change my existing reservation, due to some personal work. Can you please help me with this?
agent: Sure, please wait for a while.
customer: Sure, I am Richard Hill.
agent: Sorry, no active reservation found on your name in our data base.
customer: Ok, Thank you for your service.
agent: Welcome, thank you for reaching us.
no_reservation