Problem: The management doesn't know how to handle large crowds. They need a better work flow system. Waited 1.5 hours, got chocolate cannoli and regular cannoli. I gave the regular cannoli to a homeless person only because I didn't want to waste food. Truly disappointed! Not worth the wait, time, or money!
How would this review be described?
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A: negative

Problem: Wow - a rare (for me) 5 star review on Yelp. My son has been taking guitar lessons at Rokk Skoool for over a year now and I have to say I am thoroughly pleased with his progress and with Rokk Skoool in general. The Guitar 101 classes were 12 weeks and got him off to a good start and I could see steady progress from week to week. Now he is in a Rokk Band and performs live every few weeks or so. I don't know of any other music instruction system that will give a beginning musician that kind of experience at any price. Rokk Skoool is a group instruction system that, to be honest, I was a bit skeptical about initially. But as time progressed I began to see the value in this method. Now that he is in a Rokk Band he practices weekly with his band learning new songs. I never imagined that my son, now 11 YO, would be performing live in such a short time. Eric (the owner/instructor) is a talented musician and capable instructor and it shows just how much he cares about his students. I can think of no better start for your budding Rock Star to get started.
How would this review be described?
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A: positive

Problem: That was the worst coffee shop experience I've ever had. And there isn't a close second. If your definition of a "high end" coffee shop means snobby and condescending servers, long waits when no one else is there, marginal (at best) and overpriced coffee, and very few options to make your coffee the way you like it - then this is definitely your place! Wow, I've drank coffee all over the world and in some of the best coffee roasters in the country...including Intelligentsia in Chicago where 21st sources their beans. You would never be treated that way there. Never. The barista acted like she (they) had discovered the meaning of life and us Pittsburghers should be so grateful to have them share it with us. Newsflash - pour overs and direct trade coffee are not new to the coffee scene. Get over yourself 21st. I could have let it all go if my straight black coffee was a fine cup, but alas... My advice? Save your time, money, and taste buds and go to Espresso a Mano in Lawrenceville, Cannon Coffee in Brookline, La Prima in the Strip or any of the other joints in town that serve great coffee without the condescending attitude. I wanted a good cup of coffee, not a lecture and a marginal one. What a waste.
How would this review be described?
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A: negative

Problem: Best Cheesesteak in town!! I am a huge fan of Philly Cheesesteak sandwiches, even though I am from the west, and I talked to one of my other foodie friends on where the best one in town is. They said DeFalcos for sure. Since I was in the area I decided to give it a try. Now, I tend to lean more towards a Cheez Whiz Philly over a provolone Philly, but I may have to rethink that decision after trying this one. Everything about this sandwich was great, from the first bite to the last, every bite was the perfect blend of meat, cheese, bread, and peppers. I am glad I ordered a whole because I would have been very sad if I just got a half. As for the establishment, I have heard there can be very long waits, but I must have been lucky. I was able to walk right in and order. They had a very nice beer selection as well. As well, if you need anything authentic to make a home cooked italian meal, this is definitely the place where you can find it. I will be back very soon!!
How would this review be described?
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A:
positive