In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello, I am Jacob Hernandez.
agent: Hello, Jacob. Which service are you looking for today?
customer: I made a reservation earlier in the wrong date unknowingly so, I want to change my existing reservation. Can you help me in this?
agent: Sure, I can help you with that. Let me check with your details and I will revert to you.
customer: Sure.
agent: Jacob, sorry to inform you that I didn't found any reservation under your name.
customer: It's ok, not a problem. Thank you for your information.
agent: Thank you for reaching us.
[EX A]: no_reservation

[EX Q]: customer: Hi.
agent: Hello. How can I help you?
customer: I made a reservation earlier to visit Phoenix in direct flight but now I want to travel in connecting flight. can you help me in changing my reservation?
agent: Sure, I will help you.
customer: Thank you.
agent: May I know your name?
customer: I am Sandra Carter.
agent: Please, wait for a moment.
customer: Ok.
agent: Thank you for waiting, there is no reservation found on your name to proceed for modification.
customer: No issue. Thank you.
agent: Thank you for approaching us.
[EX A]: no_reservation

[EX Q]: customer: Hi.
agent: Hello, good morning. Welcome to flight booking agency, which service you would like to have from my end?
customer: I have some important work in Houston, so I would like to cancel my recent reservation so can you help me with this?
agent: Sure, I am here to help you. Please wait for a moment to check your reservation details in my records.
customer: Good to hear this.
agent: Meanwhile, may I know your name to check?
customer: Sure, my previous reservation booked under the name of Virginia Williams.
agent: Thank you for waiting. No reservation found on your name in my database.
customer: Oh! It's ok, I think my sister already cancelled my reservation.
agent: Ok, sorry for inconvenience.
customer: Anyway thank you for your services.
agent: Thank you for choosing us, hope we will get an opportunity to serve you in future.
customer: You are welcome.
agent: You are welcome.
[EX A]:
no_reservation