Sentiment analysis: I stayed here very recently. The hotel looks really neat outside but once you get in the service is not as neat. Check in was easy, the next morning our shower was clogged. I had to call maintenance 3 times within an hour to get anyone to come up. Was not helpful at all. Also the hotel is not close to the main strip, up a few blocks would have been better. The buffet was bad, seemed like old food. The shrimp has a weird smell, the selection was good but the flavor wasn't there. The Subway up the street was better. We valeted the car several times, took awhile each time to get the car. Once one of the drivers left pistachios and shells in the car. I will not stay here again, there are better hotels for just a little more on the strip or even off the strip for a cheap cab fare would be better than the Luxor.
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negative

Sentiment analysis: To sum it up,I called prior to my visit to be sure they accepted my health insurance.The girl put me on a brief hold,came back and said yes its not on our do not take list. Upon arrival at registration I asked if they would check and make sure I would be completely covered and have $0 balance.As I usually go to Magee and am completely covered.However they couldn't get me in for a month so I opted for urgent care. The girl took my insurance card went into the computer and said yes you are good. A month later I receive a bill for $178 thinking this surely is a mistake I call.The woman looks in to it and says im not sure why this bill was sent to you and not your insurance. disreguard the bill im sending it to your insurance. About another 3 weeks I get the same bill $178.i CALL URGENT CARE AND AM TOLD WE DONT ACCEPT YOUR INSURANCE.I explained to them how I had called first,asked again at rtegistration before being seen,and spoke with someone after receiving initial bill and was told disreguard it. They said they were sorry they don't accept my health insurance and theres nothing they can do about it. ARE YOU KIDDING ME????What about the mis information I was given 3 times?I asked because I don't run up bills I cant pay and knew I couldn't afford it. This is like going to a restaurant and told your given a complimentary Fillet and after eating it the manager tells you oh sorry the waitress didn't know what she was talking about but you still have to pay.GET REAL. I would have never stayed for the services had I known I was not covered.I currently have a complaint filed through the BBB. I think UPMC sucks and am going to let anybody and everybody know about my unfair treatment.
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negative

Sentiment analysis: Although I did request to meet Dr Wall who seemed nice I ended up being scheduled for a venagram. I had to go in the back where you wait on a bed behind curtains.. they were busy with people waiting in line for a dr you never meet which was not dr. wall , i got poked in the hand to insert catheter which was not done correctly then to my arm and tried to get an understanding of what this procedure is about and did not receive anything clear overall really bad service.. I was treated like a number and their patient care was really bad there. So I was told I needed n ovarian embolization so when I came in nervous because of their previous lack of care service I still had no idea of who the dr was and no clear explanations plus same rude girls working there. I was so uncomfortable that I ended up leaving. would not recommend truly just a number
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negative