Input: What would be an example of an negative review?

An example of an negative review: When you are a fairly new business, you should never turn away a customer if you leave the door unlocked after closing time. Just popped in there to see what they had and I realized after I opened the door that it was after their business hours. When they looked at me funny I said "oh are you closed" "yeah we're closed" was the reply. Won't be going back there to rate the food. Too bad, looked like a cute little place. Should have at least let me come in to see what they had.

Input: What would be an example of an positive review?

An example of an positive review: 11 wines to try, one wine to make for $44. Say what? Yep that is what me and my girl Soraya did last Thursday evening. She had purchased a Living Social deal for up to four people for $88 to make our own wine. We got to try 11 of the wines but the last wine we tried was for purchase only. It was a Port that I swear would make a great marinade for some beef because it has a distinct taste that would make a roast extra yummy. The first two wines, I loved because they were sweeter. They mixed alot of their wines with some very nice flavors. Very unique. There were a few reds that I liked but not so much the whites (except for the first one) We ended up making a batch of the second wine which was a sweeter Pinot Noir. It will be ready in about 8 weeks or so and we even get to make our own labels to put on our bottles when we come back. We will end up with 4 bottles each since it was only the two of us. Not to shabby if I do say so myself. Brandon (Hi Brandon) was very knowledgeable and extremely patient with us. I am looking forward to coming back to pick up our batches of yummy wine. I may even buy a bottle of that port I was telling you about.

Input: What would be an example of an negative review?

An example of an negative review: I have been hesitant to write this but after 3 months I need to get this off my chest. My cats have been patients at SVAH since relocating to Las Vegas in 2008. We have been fortunate to only need well-care and buy prescription kibble monthly. In December 2011 my 7 yr old kitty didn't feel well and had a foul odor from his breath. I took him for an appointment and was shocked to see that the lady doctors had all left the practice and there were new doctors. Upon examination they diagnosed a couple bad teeth and a dental cleaning. They did routine blood work and we scheduled the surgery appt. After dropping my kitty for an early morning appointment I got a phone call 3 hours later to let me know the surgery could not be performed. The bloodwork showed renal failure. I immediately returned to the office and was given very little information and very little hope. The doctor was fixated on this $650 ultrasound to check for heart damage. No matter what questions I asked, they could not be answered without this ultrasound. They could not perform this right away due to the holiday weekend, THANK GOODNESS!!! I paid a $600 bill (payment plans are not an option in their office) and was sent home with a bag of plain saline solution to give sub q fluids daily and a bag of RD kibble that my cat couldn't eat due to his aching teeth!!! Time for a second opinion! We searched and discovered a specialist for cats only. After alot of research, soft RD foods, antibiotics, and sub-q fluids enhanced with potassium & B-12 our kitty is doing awesome! Within 3 days he went 180 degrees in the other direction. We were given realistic expectations and answers to what the future will hold. It has been over 2 months since initial diagnosis. The bill for consult, exam, new bloodwork, 3 medications and power packed IV was half of what I paid previously. They called me daily over the holiday to check on my kitty. I understand different treatment plans depending on training but to date.. we have never been asked to do an ultrasound. The medication and diet helped cure our kitty...I still can't understand what different would be done after doing a $650 ultrasound. In this economy common sense must be used, your office lost 4 loyal patients.

Input: What would be an example of an positive review?
An example of an positive review: Dr O is the best, she has cared for our brood for years. All of our pets are family there. It is a very cat friendly office and the staff are always responsive and helpful. You never feel like another customer here, there is obvious serious concern and caring for the well being of the "babies". We have Dr Oyan to thank for saving the life of our Bailey and Ashley they both separately developed life threatening illnesses and she got them through it all, both are happy healthy kitties.