Q: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Do NOT stay at this hotel! A friend and I booked a 3-night stay one weekend when we were visiting a friend in Chicago. Though it was a bit pricy, we decided on the Knickerbocker because it was in a great location, and the rooms looked large and well-kept. Our flight was delayed so we arrived a few hours after the designated check in time. However, despite calling the hotel in advance to notify them of our delay, when we arrived they gave us a hard time and we had to wait an HOUR until we were allowed up to our room. The concierge and manager were both extremely rude to us, and made it seem like we were a huge inconvenience to them by arriving so late. To top it off, the maid service was terrible. The only thing they seemed to do was make the bed; no vacuuming, no fresh towels, etc. We didn't want to stay the third night, but were forced to in order to avoid a ridiculous cancellation fee. This hotel is way too much money for the services they provide, you'd be better off staying in a Motel 6.

A:
negative