Problem: Eric was recommended through another installer who wasn't confident they could handle the job, brick on an older house. (I appreciated their candor!) Eric was phenomenal: he showed up on time, walked us through the process, and then set to work. His work was as close to art as you could expect to see on a dog door installation. He had to go into plaster and through the baseboards, and it ended up flawlessly. He's also an extremely kind, genuine person, and that comes across in his work and interaction. Unfailingly polite, and the sort of person you should have no compunction about inviting into your home. His workmanship was incredible; it looks like the house was built around the dog door. He went through 73-year-old brick with the care and attention necessary to ensure a flawless installation. He was even cheaper than Hale while installing a Hale door, and able to provide their warranty as well. If your dog door installation project is a bit tricky (or even run of the mill), experience is what separates a clean install from a botched, expensive ordeal. Eric has over 16 years of experience doing this and it shows. Honestly, one of the nicest contractors I've ever had the pleasure of working with. You won't be disappointed.
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A: positive

Problem: reservation, noun 1. The act of reserving; a keeping back or withholding. a. An arrangement by which accommodations are secured in advance, as in a hotel or on an airplane. b. The accommodations so secured. c. The record or promise of such an arrangement. I don't know about you, but for me the entire point of a reservation is to ensure that you get what you want when you expect to get it. To further secure such a reservation, PAYING IN ADVANCE should by all known laws of commerce guarantee that you receive the service or item in question. Apparently at the MGM, that only applies if you are a celebrity and/or "make it rain" on everyone with a gold name tag. I reserved and pre-paid for my suite two whole months before my stay. But alas, upon check-in they were somehow out of suites. Could it have been the highrollers in town for the boxing title bout that weekend at the MGM? The hotel's only solution was to give me a regular "Deluxe" room and some free buffet vouchers. I didn't want to make a scene and start my mini-vacation off with a bad vibe so the wife and I reluctantly decided to at least check out the Deluxe room offered. The room sucked. Plain and simple. I had a lovely view of rooftop air conditioning units and wonderful green alien-esque MGM trademark spotlights aimed right at my window. The room was less than half the size of the suite I paid for, and there was a broken lamp and water damage stains on the ceiling (at least I hope it was water). Further investigation also showed that the food vouchers they gave us didn't make up for the price difference in the downgraded room. I called the manager to complain. She was less than apologetic and actually acted like she was doing me the favor by comping the buffet. After 3 rounds of increasingly angry calls, my wife was finally able to get them to magically make the suite we paid for appear on the second night of our stay and upgraded the buffet credits to full resort credits which we were able to use at the Wolfgang Puck restaurant. Customer service is key, especially when you have such strong competition, so needless to say I will never stay at the MGM again. I didn't roll up in a green and gold Lambo, but I expect to be treated with respect and fairness.
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A: negative

Problem: Overpriced, over-portioned and bland dishes. Wish we'd gone somewhere else. Like one of the other reviewers, I got the corned beef and it was lacking in flavor. It was probably the weakest corned beef sandwich I've ever had. On the upside, our server was great.
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A: negative

Problem: I really enjoy the hot and gold wings, a must have at mcmashers.
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A:
positive