(Question)
Read the article and select the best answer. Article: A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention of quality employees-a real challenge to managers when you consider the pay scale in the service industry. During these discussions, I ask the participants , "What has caused you to stay long enough to become a manager?" Some time back a new manager took the question and slowly, with her voice almost breaking, said, "It was a $19 baseball glove." Cynthia told the group that she originally took a Circle K clerk job as an interim position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused. Patricia handed her a box. "I overheard you talking to your son yesterday," she said, "and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can't pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us." The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove. Question: Although a new manager, Cynthia would do her job well in keeping quality employees because she _ . Options: A: had mastered all the courses for the manager B: had already formed good relationship with the employees C: know the way how to deal with her employees D: had her own personal experience
(Answer)
D

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Read the article and select the best answer. Article: When we arrived at Prinsengracht, we went quickly upstairs and into the hiding place. We closed the door behind us and we were alone. Margot had come faster on her bicycle and was already waiting for us. All the rooms were full boxes. They lay on the floor and the beds. The little room was filled with bedclothes. We had to start clearing up at once, if we wished to sleep in comfortable beds that night. Mummy and Margot were not able to help. They were tired and lay down on their beds. But Daddy and I, the two "helpers' of the family, started at once. The whole day we unpacked the boxes, filled the cupboards and tidied, until we were extremely tired. We did sleep in clean beds that night. We hadn't had any warm food to eat all day, but we didn't care. Mummy and Margot were too tired and worried to eat, and Daddy and I were too busy. Question: Who was waiting for them when they arrived at the hiding place? Options: A: Margot B: Mummy and Margot C: Daddy D: Nobody
(Answer)
A

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Read the article and select the best answer. Article: Knowing the best way to study will help you to be a better student. By using your time properly, you can do your homework more quickly. Learning to study is not difficult. The first thing to remember is that you must be willing to learn. It doesn't mean that you must always like the subject. It does mean, however, that you must be willing to do whatever is necessary to learn. Try to understand why it is important and how it will help you now and later to do and learn other things. Knowing mathematics facts will be useful in your whole life. Knowing how to spell makes any kind of writing easier. Sometimes the subject that you think is going to be uninteresting will be exciting when you begin to work at it and understand it more clearly. Learning things can be fun if you are willing to work with them. Here's some advice for you: have a certain time each day and a quiet place with good lighting for study, so that you can concentrate on your study without interruptions; have everything ready before you sit down to study, a dictionary, paper, a pen and books; be sure you understand what you should learn before you start; read carefully and pay special attention to the most important things; when memorizing, first find out the main parts and then recite the whole thing; check your homework after you finish it; never forget the importance of review and preview. Don't try to spend a lot of time researching learning methods. There are many students who know many good learning methods but don't study well. They forget that the most useful learning method is to study hard. Question: The first thing to remember in studying is that _ . Options: A: you must like the subject B: you must follow the teacher C: you must enjoy learning D: you must study hard
(Answer)
C