Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: We were encouraged to stay at the Affinia as part of a group in town for a Chicago wedding. We booked our rooms 6 months in advance, with the promise of a brand-new, full service hotel in a great locaiton in Chicago. The lobby was non-existant (under construction). The front desk staff was incredibly rude and unhelpful. The hallways and elevators are small, cramped and uncomfortable. The rooms are great - great beds, great television set. NO ROOM SERVICE - the kitchen is under construction. The bottom line is that during our stay, this was NOT a full-service hotel and should not have charged what they did. We were totally disappointed, hope it will improve, but vow to never stay there and will recommend to anyone to check out one of Chicago's truly amazing hotels. It is not worth the risk with this unproven dress rehearsal.

Answer: negative

Question: I recently stayed in The James Hotel in Chicago and trust me I will never do it again. When you pay a premium price you'd expect first rate service. Our whole experience was a disaster though short lived b/c we could stay their another second. When we arrived at the hotel we had to wait while the receptionist finished playing with her phone for service and then our room was not ready. So we had to wait in the lobby with our baggage. When we finally got to the room I wouldn't exactly call it clean but it wasn't to bad. The pictures on the website are nice enough but the furniture is falling apart and probably from Walmart. There was plenty of space for an average person of 5' but I'm 6'4" and the beds where smaller than what they said, not to mention uncomfortable. We ordered room service and not only did they bring us the wrong order but it took 2 hours. There walls were also paper thin so we got little sleep. The heater helped block out some noise until it stopped working in the middle of the night. So the next morning, sore from the uncomfortable bed, hungry tired and cold we checked out before we even had our coffee. Stay away!

Answer: negative

Question: I believe I can not describe how amazing was our stay at The James. Service was impecable, from the door man to the front desk. Location could not be better. Yes, you can hear the ambulances in the street from the 14th floor, but, come on, you are downtown, what do you expect....Overall noise was not in a level to bother us. The only minor incident was a cleaner that tried to open our room to clean at 9 pm...PM not AM? Go figure...

Answer:
positive