Gordon Ramsey needs to have this restaurant on his show Kitchen Nightmares! My husband with another couple booked this reservation 3 months in advance since we have been excited to try this restaurant for 2 years. We arrived to our reservation on a high note from walking off a craps table with winnings near $1000, we were sad to walk away from the table but excited for dinner (should have stayed playing craps!) it took the waitress 5 minutes to greet us and offer the water selection which we selected tap. They have a tray of the cuts of meat they wheel around to explain our options that they stick in a corner to store rather than the cooler, while the waitress explained the different cuts all we could smell was rotten meat. We mentioned this to her and she admitted it should be placed in the cooler after being out for a few minutes and swapped with another but the staff doesn't have time for that. GROSS! We ordered oysters (excellent), french onion soup (excellent), crab soup (very bland) gnocchi (small and blah) as appetizers. Our dinner was a NY strip (average) filet(overcharred) short ribs(very fatty) lamb (tiny) with sides of Brussels (over seasoned) Mac n cheese (way to much truffle) chocolate layers (good but nothing special). Now we wait......and wait.....and wait.... For our server to get more water and the bill so we finally ask someone to get her attention. Oh, I forgot that now we learn we have been receiving $9 bottles of water (6 of them) remember we requested tap. So manager comes over and we only complain of the water and over truffled Mac n cheese which he apologizes and removes from the tab. So we go back to waiting. Now I request another manager of which I explain the entire experience to (I NEVER complain as I understand the demand of the business but for this price and for what the restaurant is I am now disgusted) this manager continues to apologize and explain they appreciate the feedback and he is disappointed that we had a bad experience. He additionally took off the dessert. We were not looking for anything to be comped (just the water). So now we wait again for the tab with empty water glasses, after 5 minutes we ask another server to please bring us water. You would think with that being our biggest complaint you would hydrate your customer. I mean we only wanted FREE WATER! Nothing else free, on a $600 tab. We were all shocked that Gordon Ramsey allows a restaurant to run this way and serve the food they do. I have since read other reviews and all seem similar to mine. Maybe it is time for Ramsey to read them.
What is the sentiment of this review?
negative