What is the sentiment of the following review?
I was really excited about using this service and went ahead and scheduled, completed the consult (sitter was good) and even pre-paid as they instructed. However, I had to cancel (one week prior to the event). The sitter was good at responding but I've written two emails to the owner and no response. They were good to send me the invoice but can't get them to respond when I need a refund. Disappointing.
negative