Problem: This was the worst experience I have ever had in a Starbucks. Very unfriendly staff. First Starbucks I felt that everyone had an attitude. The cashier took my order and didn't even smile or thanked me after I ordered. I paid with my rechargeable Starbucks card and asked to see if I had any load in there. She just threw my other card that had zero balance without even asking if I wanted to reload it. Handed me my receipt and walked away without telling me that she got my order or thank you. To top it off, I ordered a donut and didn't give it to me until I asked for it 10mins later. The crew memeber didn't even apologize for forgetting to give me my order as if that's ok to just go ahead and give it to me without any explanation or at least apologize for the mistake or delay. They need to change the crew inside that Starbucks. I would now have 2nd thoughts going in that particular Starbucks.
How would this review be described?
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A: negative

Problem: So I ordered online via the Eat24 ipad app and while the order was incredibly simple to place, it took over 2 hours to arrive and when it did the food was cold and it was the wrong order. I had gotten 4 different large portioned items for my family, all of which are vegetarians except myself, and all of the orders reflected vegetarian options, aside from 1 chicken dish. When it arrived, not only was 2 of the 4 dishes totally missing, but the other two were the wrong orders and were all beef dishes which we hadn't ordered. I called to try and see what happened in regard to the missing items and getting either a refund or a replacement and was screamed at by a lady who claimed to be the owner. She told me I was lying about not getting the food, and that she had packed the order herself so she knew it was all there....however I even took a picture of the receipt and the food provided and sent it to her and she still did not believe me and was incredibly rude. She refused to refund me any money and refused to replace the order. She yelled at me and called me a liar until I just didn't want to listen to her anymore and was hung up. When I tried calling back they were obviously screening my call and wouldn't pick up the phone. I couldn't believe that she had the nerve to call me a liar, after we hadn't ordered anything containing beef, and the only things to arrive were both beef dishes....even once I sent her the photo of the food she called me a liar. She tried to say that I made the food and switched it out to get a free meal!?!?! WTF? I will never give this place a penny of my money again. It is run by cheap scumbags who don't care about customer service or the quality of the products they produce.
How would this review be described?
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A: negative

Problem: My favourite place in all of Edinburgh. *I have to admit that I've never eaten here not hungover/still drunk **Still the greatest
How would this review be described?
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A: positive

Problem: We tried this place out last year for spring training and service sucked. Drinks were good, food was good, environment was GREAT, lawn games, tons of seating, just an all around cool place. We weren't happy with our experience, but knew it had potential. Our only complaint was the waitress, so we figured this year we would try it out again. Tonight the restaurant was busy, but not packed. The waitresses were running around like it was their first day and seemed to have no clue what was going on. We weren't starving, so we were ok with waiting for our food. The waitress came back several times saying "im sorry, im sorry, the cooks are busy, its just soo busy!" It took us over an hour to get our food and we had only ordered tacos (it was taco tuesday) and two easy appetizers. The only thing that tasted good was the chicken tacos. The few of us who ordered steak could barely chew through the chunks of meat and even had to spit some out. My taquitos had obviously been sitting under a heat lamp for a long time, my guacamole even had a nice brown crust. After we ate the waitress came out and basically bad mouthed the restaurant saying she would hurry out too "longest wait ever", when it was obvious that most of the negatives we her fault (the people around us had a different waitress, larger groups, and still got food 30 minutes before us). Not professional at all. Its too bad, this place could be really awesome, we would probably go back most nights of our trip, but their staff sucks! I've never written a review before, but this experience compelled me to. Thanks saltys!
How would this review be described?
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A:
negative