Sentiment analysis: This is an actual comment letter I wrote to the Venetian... after completing a survey for them. I do really like the place... it's gorgeous. I'm just nit picking because at these prices... doesn't it deserve to be perfect??? CLOSE BUT NO CIGAR To Whom It May Concern: I love the Venetian - the decor, the rooms, the shows, simply beautiful. I caught Blue Man Group the last time we were here and had the opportunity to catch Jersey Boys on this visit. It was amazing. We thoroughly enjoyed it all. However, I would have to say there were a few things I found lacking... One was the pools. I would imagine that with this level of class and sophistication, we would have more to show for our pool areas. I've stayed at five diamond resorts before and found these small over-crowded pools a bit distasteful. I suppose there is a reason why Venetian doesn't make the best pools in Vegas list. Second, it would be the "Priority Services". I called priority services for an additional extra large towel, a loofah, and a new ironing board cover(ours was wrinkled and bunchy, leaving imprints into our clothing). A housekeeper arrived 40 minutes later, but not knowing what to bring me. She told me to call again for the ironing board slip but managed to give me the other items. When I called Priority Services for the third time (the 2nd call was to check up on them), they stated that the ironing board cover was not in their records and it would take up to another hour, since they were behind schedule. We couldn't wait as we had plans while in Las Vegas and didn't have the luxury of time to wait hours for basic hotel amenities to arrive. Since we left before we were able to utilize the second towel, we were surprised to find that upon our return, someone had taken one of the extra large towels when replenishing our towels and exchanging our ironing board. We were yet again let with one extra large towel. There are two guests staying here and we don't think it's too much to ask to have a extra large towel for each of us. I also feel like the hotel should have made note of our preference and upheld it for our entire stay. Overall, our stay was still very enjoyable, and the potential is definitely there... It's more a matter of being so close to perfection but never quite getting there. I realize that the Palazzo is new, but the Venetian is not. And at this day in the game, I have higher expectations as a whole. Best Regards, She Says Stayed July 3-5th, 2008, Room 28-821
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positive

Sentiment analysis: Pizza is fresh, tasty and a good deal. This is our go to pizza place now.
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positive

Sentiment analysis: "WORST RESTAURANT EXPERIENCE OF MY LIFE" I NEVER WRITE REVIEWS on places but this one had to be done. My wife and I have travelled many places and eaten at many restaurants. We go out to eat every weekend and when we like a place we tell everyone about it and go back many times. My experience with Romeo's was so shocking, rude and offensive I could not not post my review. This was our 4th time going to Romeos in the last 3 months since reading about them in the paper of how great their desserts were. My wife and I love desert cafe's and Romeo's had a large selection. The first time we went we each got dessert and liked what we got. The 2nd time we went with freinds for dinner and thought it was pretty good. The menu is so huge it took us 20 minutes to order as we couldn't decide on what to eat. The 3rd time we went for desert with 10 people from my office. The final and 4th time we went which was on Friday was litteraly the worst experince of my life. 3 out of 4 times we went we alaways had the same waitress who I am assuming now is the owner. (I did not get her name). We came once again for dessert and my wife and her sister spent about 20 minutes trying to decide on what to order. They went to the restroom for a bit and then came back. They had ordered a piece of white cake, baklava cheesecake and some fudgy pie cake thing. The cheesecake was pretty good, the fudgy thing was decent although at 5.50 was extremely small and the white cake thing was terriable. It was dry and basically no flavor. We all tried it and left basically 3/4 of the cake. When the bill came it was 3 pieces of cake and tax. I told our waitress that I did not wish to pay for the piece of white cake as we did not think it was good and dry. She just looked at us and walked into the back of the restaurant and told the lady that had helped us the 3 times in the past. THIS IS WHERE IT GETS SHOCKING: The waitress (owner) came over to our table and said I was told you didnt like something you ordered. I proceeded to tell her that we would pay for the other items but didnt think the white cake was good as it was to dry. She then proceeded to pick up the plate with my fork on it. I knew what she was going to do and sat there in shock. She litteraly cut a piece off the cake and ate it and said "there is nothing wrong with this cake, it is not dry". I told her I cannot believe you just did that. She said I am not going to take this off of the bill just because you didnt like it. She then asked me and my brother in law if we owned our own businesses which we do both happen to do. She then walked away from our table. As we all sat there in SHOCK I said I am not paying for that cake. I left $11 in cash which was 2 cakes and tax and walked out. My wife, sister in law and her husband stayed in the restaurant. The waitress then came back to the table and said so you just are not going to pay for the food. They again told her they would pay for it all but that piece of cake. She then proceeded to say to my sister in law out loud to the whole restaurant. "Are you not the one who was just in the bathroom throwing up" trying to make her look stupid in front of the other patrons. At this they left the money on the table - minus the cake money and walked out. What was this person thinking? We estimated that this piece of cake cost them .80 to make. Was it really worth the amount of lost business they will be recieving? The least she should have done was to offer us something to replace this piece of cake with or just offered to remove the charge from the bill. Besides the 12 other people we told to come to this restaurant who will never go again. How many people will they tell. Like I said I never post reviews but this experience to me was so shocking I couldnt not leave a review.
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negative