Dear Mr. Watson, CLAIM AL54323432--STORM DAMAGE TO ROOF I received a cheque for $623 dated 26 January in payment of my recent claim . However, I wish to tell you how upset I have been by the way your Claims Assessor, Mr. Michael Tan, handled this claim. When Mr. Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine. Mr. Tan suggested that I neither use nor recommend this contractor again. He continued to tell me it was unlikely for me to receive full payment. Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy. Consequently, I wrote to Mr. Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman. Mr. Ashe telephoned me immediately and explained his charges in detail. He later reported back to me that Mr. Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear. This was the first time this issue had been brought to my attention, so you can imagine my surprise. When I received Mr. Tan's letter of 2 February, this situation was explained. If this had been explained in the first place I would have accepted it and would not have questioned Mr. Ashe's charges. Instead, by telling me initially that I had been overcharged for this work, he caused a great deal of upset, not only for me but also for Mr. Ashe. I believed this claim was handled badly by Mr. Tan from the beginning. Therefore, a great deal of embarrassment has been caused over this issue. I felt you should know how disappointed and upset I am. I trust you will look into this and ensure that such claims are handled more appropriately in the future. Yours sincerely, ... The author could not receive full payment because _ . A) her policy doesn't cover some of the items B) the contractor overcharged her for the work C) Mr. Watson doesn't take the matter seriously D) she spent too much money fixing her garage
A
(Question)
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(Answer)
C
Ques: How long you live has a lot to do with your environment and lifestyle, but exceptional long life may have even more to do with your genes. For the first time, researchers have discovered a genetic recipe that accurately predicts who may live to 100 and beyond. Analysis shows that 90% of the participants who lived to 100 had at least one of the signature genetic clusters . Dr. Thomas Perls at the Boston University School of Medicine said, "We realize this is a complex genetic puzzle. There is a long way for us to go to understand how the integration of these genes--not just with themselves but with environmental factors--is playing a role in this long life puzzle." Perls has studied many factors that contribute to long life, and he is the first to acknowledge that living longer isn't likely to be simply a matter of genes. His previous work has shown, for example, that among most elderly people who live into their 70s and 80s, about 70% can owe their long life to environmental factors such as not smoking; eating a healthy, low-fat, low-calorie diet; and remaining socially engaged and mentally active throughout life. It seems clear that those who live extremely long are benefiting from a special DNA. In fact, Perls believes that the older a person gets, the more likely it is that his or her genes are contributing to those extended years. Which of the following would be the best title for the text? A) Genes May Predict Who Lives to 100 B) Environment And Genes C) Genes, the Secret of Long Living D) Lifestyle And Genes
Ans: A
Commander was my parents' cat but I knew him first. In fact, Commander was my college roommate's cat. My roommate wanted to sell Commander, but no one would buy him. I called my parents to see if they would like to adopt him. My mom had always loved cats but my dad disliked cats very much. As predicted my dad said, "No way. No cats" Fortunately for me, my dad was out of town at a math conference. So I brought Commander home. By the time he returned, both my mom and Commander had decided that Commander was going to stay. My mom said that Commander was going to live at our house for a "trial period" while we looked for a buyer. As the months went by there was absolutely no effort to sell Commander and it became clear to my dad that Commander was there to stay. Commander started sitting by my dad as he read the newspaper and slowly my dad began to like Commander---just a little bit. By the time I came home that summer, I was surprised to see my dad carrying Commander around the house. Over the years, my parents' love for Commander grew to the point where they could not imagine life without him. Once I finished college, my parents built their dream house and they named the floor plan The Commander! They worked with the architect to design the house so that it was perfectly suited both for them and for Commander. Commander died at the age of eighteen. My mom still talks about him often and misses him, and so does my dad, which proves that not even the most determined cat-hating human being in the world can resist the charms of a cat once the cat decides he is moving in to your heart. What did the author's parents do when they designed their new house? A) They designed a room for Commander. B) They named the floor plan the Commander. C) They opened a door in the wall for Commander. D) They worked with the architect to build a cathouse
B