Choose your answer: is the following review positive or negative?

I have Ordered Angelinas over the last three years a couple times to go and obviously a lot to eat in considering I work right next to them. Every single time they never cease to amaze me with a horrible delivery time and cold frozen prepackaged food the mozzarella sticks orache string G and hot in multi. They are literally just a cold brick of mozzarella with breading. The pasta shells want that bad but they were drowning in way too much sauce. Garlic bread sucks and the salad is nothing to be desired. I kept wondering to give the multiple chances and frankly I only ordered out of sheer desperation. And every time it's horrible. On the other hand there is a lady who works there who's from either England or Australia and she's very sweet and always friendly. The chocolate cake that I ordered last night was supposed to come all a mode which they said they had. When I received my store-bought chocolate cake which tasted absolutely horrible it had no ice cream. The excuse I got when I called was "oh I didn't know what a la mode meant." Again even though the staff to answer the phone was finally there seems to be a huge disconnect with restaurant customer service. Most of the reviews that I put on Yelp are positive but unfortunately this one gets nothing more than two stars. My recommendations for Angelinas is pretty simple: Invest in quality food number one number two actually put the quality food to a decent temperature and number three stop buying store-bought desserts and get a chef who can actually make some desserts on their own. Don't call yourself a restaurant when you're nothing more than a cheap cafe with horrible diner food.

Available options:
I. negative;
II. positive;
I.