Read the following article and answer the question. Article: When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty ,or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right. Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example,"The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work.". The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights. Question: The most effective complaint about what was bought can be made by _ . Answer:
OPTIONS:
- showing the fault of it to the producer
- saying firmly it is of poor quality
- asking politely to change it
- explaining exactly what is wrong with it

Answer: explaining exactly what is wrong with it

Read the following article and answer the question. Article: There was a huge battle between the warriors of Greece and the people of Troy. Prince Paris from Troy had stolen away the Greek queen; Helen. The Greek warriors set sail for Troy to fight for their queen. The battle outside Troy lasted for ten years. The men were fed up and wanted to return to their homes. Athene, goddess of war gave Ulysses the idea for a plan to end the war. They built a big wooden horse which they put in the middle of their encampment . Next they pretended to give up their camp. In reality many soldiers hid inside the wooden horse. Once they thought the camp had been abandoned the Trojans went out to check. They needed to know if the war was really over. They walked through the abandoned encampment and eventually found the wooden horse. They could not decide what it was. Some wanted to take it into the city, others thought that it was a gift to Zeus and feared touching or moving it in case they upset Zeus. Some Trojans decided to take it back into the city. They called a large group of troops, attached ropes and pulled it into the city. A huge celebration started. The city was free from war for the first time in nine years. Everybody feasted, drank and danced until eventually the merriment was over and they all went to sleep. This was the moment that the wooden horse opened a big flap hidden underneath. Out crept Ulysses and all of his men. They killed the sleeping troops, rescued Queen Helen, met up with the rest of their army and set sail for home. The story of the return journey is told in The Odyssey, a collection of poems piecing together the bits of the story from the many different places where the story took place. Question: Greece and the people of Troy were at war because _ . Answer:
OPTIONS:
- they have different views and beliefs
- Prince Paris from Troy wanted to control Greek
- they were war-like countries
- the Greek warriors fought against Troy for their queen stolen away

Answer: the Greek warriors fought against Troy for their queen stolen away

Read the following article and answer the question. Article: A graded reader is a book containing simplified languages used to help learners master the language. Readers come in different levels, from beginners to advanced. English learners need to choose a reader that is suitable for their level. Why use readers? Lots of research shows that extensive reading improves all aspects of language learning, including vocabulary, speaking skills, fluency ,writing skills and reading comprehension. prefix = st1 /Reading is a way of learning English without classes or a teacher. It helps develop learner independence. And while reading graded readers, learners don't have to run to a dictionary because the language is at their level. How do I get started? The entire class can read the same book or different books at different times. How do I know the right level? If your class is all reading the same book, choose one that is appropriate for their level. If your students are reading different books, you can have a selection of books at different levels. In this case, don't worry too much about the level. A learner who is interested in detective stories might read a higher level book if the motivation is there. How to read the book depends on students' age, motivation and class time available. Some classes like to read silently, others like to read aloud in small groups and some enjoy being read to by the teacher. Be sensitive to the class and ask for their opinions. Some pre-reading activities are needed. Before students open a book, it is important to spark interest in the story and in the whole process of reading. For example, ask them to guess what the story is from cover, chapter titles and let students put them in the best order, or discuss the author. During reading, choose a suitable chapter or chapters that can be broken down to make a comic strip . Or students select a part of the book to make into a radio play. Students can also become journalists and report on parts of the story. Choose a piece of action and have students write it up. Besides, students can role-play an... Question: When do you think students can become journalists and report on parts of the story? Answer:
OPTIONS:
- Before reading.
- During reading.
- During warming up.
- After reading.

Answer:
During reading.