Given the task definition and input, reply with output. Given an English language product review, determine if it is a Good Review or a Bad Review. A good review is one where the product's review has positive tone and Bad review is one where the tone of product's review is negative.

Purchased new in July 2012. Now having trouble getting it to reset. Cannot seem to locate the source problem. Have no idea what is wrong with it. Also tried a "fix" from other reviews. No luck. It should have lasted longer than 2 years.
Bad review