If I could I would give this office no stars!! I was attempting to make an appointment for my daughter who is suffering from Alopecia Areata. I have never experienced such a rude and snobby attitude from a medical office receptionist before. Right away there was an unfriendly tone in her voice when she answered the phone - and when I explained what I was trying to book an appointment for, her response was very snooty and she responded back with " well you won't be seen for like 4 weeks." Now I understand that this office may be booking out that long - but there are way more nicer and professional ways to convey this information. I responded with "that's ok" against my better judgement to hang up, because my daughter is in need of medical care. I gave her my info - patient name - DOB - my name and phone number - she asked for our member insurance number and then in a harsh voice "what kind of insurance do you have anyway", I replied that I have blue shield of nevada HMO - and her voice switch to a even more rude condescending tone (if that could even be possible) , and replied " Oh no no we do not take HMO's - we only take PPO's - and even if we did take your type of HMO. you would need a referral first. I told her that I did know that and that we were indeed referred ( and we subsequently we did receive a letter of approval from the insurance) and the MD office gave me their phone number and said to call them for an appointment. Now this is where I became even more upset - the receptionist then said "No. No..you do not call us to make an appointment - you have to wait for us to call you ok - we call you - do you understand?"( why yes lady on the other end of the phone I do understand - I mean I am speaking English to you as well!!!!!) What I wanted to ask her was how would I have known to call or not if I didn't call their office? I did ask if they received some type of fax regarding my daughter, and without so much as taking a break to look she quickly responded with No they never received anything. Now - I have worked the front office of a medical clinic before and I've worked in the back office as well, and coming from that experience, I am very well aware that this is not acceptable phone etiquette. I was a bit put off. Then she asks for patient info again as if she never took it down in the first place. After she gets all of that info - and I attempt to ask her about something else - she repeats that I am not to call the office - but I would have to wait until she were to call me. And then the call ended. I am not accustomed to this type of rudeness from a patients end and nor have I seen this from a medical standpoint. It makes me wonder if all the staff and medical staff are like this. (Since I wasn't given the opportunity to see for myself - I would hope they are not) I have since made an appointment with Thomas Dermatology - and the staff there was great. They did everything that I would expect from a medical office - asked me nicely and professionally for my daughters info as well as mine, and informed me of their procedures regarding my insurance. This is how a medical practice front office staff should be. Unfortunately, this is not what I experienced with Summerlin Dermatology.

negative

I ordered chile rellenos and beans and what I got was chile relleno soup and watered down beans. you could literally drink the chile rellenos. worst worst WORST mex in all the valley.

negative

I honestly don't get why people go crazy for this food. Cheap, overcooked, smelly seafood served in a plastic bag? It's really disgusting. I was sweating garlic out of my pores for a week. You have to peel the crawdads and shrimp, which is fine, more flavor up in there that way, but it's so overcooked the meat turns to mush and your fingers will stink of farm-raised crawfish from god-knows-what southeast asian cesspool and garlic for days. Bleccch. Don't know why I went back.

negative

Everardo took my photos when I was nominated for the Palo Verde Women In Business award. It was going to be published in the paper and in the directory at the awards dinner so I wanted it to be professional yet natural. He is a great photographer, knows lighting and background for great shots, and he eliminates the awkward feeling of having to fake a smile throughout the shoot!
positive