My husband and I decided to stop Friday night (Valentines Evening) at Denny's and have dinner since I was cooking our valentines meal Saturday night. The restaurant was about 80% filled with guests and there were two waitresses, the manager and one bus boy in the dining room. I never saw how many cooks were there but from the service I would have to guess ONE! We were seated immediately by the manager and it took almost 10 minutes for a waitress to come take our drink order and another 30 minutes to get our drinks. While the the drinks were being delivered the waitress took our food order. I ordered endless soup and salad, and my husband ordered a ham and cheese omelet, white toast and grits. After about ten minutes or so the waitress brought me my salad (brown, disgusting, limpy, dead) and about 5 minutes later she came and slid a bowl of soup (old, cold, canned) up next to me. I picked at my food while chatting with my husband thinking his food would arrive shortly, a half hour passed, I had been served my food, ate what I was going to of it and my husband STILL DID NOT HAVE HIS FOOD. I called over the manager and said I have been served my food if you could call this food and I am through eating and my husband still does NOT have his order. The manager said nothing, no apology, no offer to replace or fix anything he just scurried off into the kitchen and about 10 minutes later my husband's plate show up. The omelet was cold, the cheese was not even melted, the grits were lumpy and definitely instant, the bread cold and soggy from the butter it was dunked in. He ate a few bites and we got our ticket and went to the register to check out where the manager took our ticket, our money, he never once apologized or offered to fix or comp anything. Needless to say I will be writing Denny's headquarter a very NASTY letter! For my fellow Las Vegas Peeps do not ever go to the Denny's on the corner of Eastern and Tropicana!
How would this review be described in terms of sentiment?
Options are:
[1]. negative.
[2]. positive.
[1].