Detailed Instructions: Given an Amazon customer review, write a title for the review. The preferred titles are under fifteen words.
Problem:This product had great reviews on Amazon, and its promised features at a low price warranted those reviews. But the actual product I received did not live up to expectations, perhaps because the product works great in some computer configurations but not others. Specifically, the product packaging said the product was compatible with Windows 7. But I found out that wasn't the case. The product comes with a disk with many drivers on it, including drivers for 32 and 64 bit versions of Vista. But there were no drivers for Windows 7. I also checked the company's website. While it had all the drivers on the disk shipped with the product, it also did not have Windows 7 drivers. I tried installing the relevant Vista drivers on two machines 1) a 64 bit desktop running Window 7 Home Premium (with the drivers on the disk), and 2) a 32 bit ultraportable (a type of Netbook with more memory and a faster processor than a typical Netbook) running Windows 7 Home Premium (with the drivers downloaded from Diamond's website). In both cases, my installer said the drivers were incompatible with the Windows 7 Home Premium operating system. I figured that I might well be overlooking something. After all, many Vista drivers are compatible with the Windows 7 Home Premium operating system. Moreover, one of the Amazon reviewers for this product stated, incidentally to his review, that the product worked fine on his Windows 7 computer. I remain open to the possibility that the version of the product I got is compatible with Windows 7 in at least one configuration. Based on such a theory, I went to Diamond's website and found its support section. As is often the case, there was no telephone number to call for tech support. No problem, I'm used to that. I saw no articles in the knowledgebase on Windows 7 compatibility for this particular product, so this left me with two options: submit a ticket (via a web form) or chat with an online representative. All this looked very professional, and I was suitably impressed. I started by submitting a ticket. Before I would be done about two weeks later, I would have submitted four of them--none receiving any reply. Here they are: May 21, 2010. I purchased the HD750 to work with my Acer Windows 7 netbook. The netbook has no DVD slot, so I went to your website to download the driver. Your website offers no Windows 7 driver for the HD750, despite the fact that the box says the product works on the Windows 7 operating system. When I seek to download the second best alternative, the driver for the 32 bit Vista version, I get a fatal error message midway through installation. I have done this a half dozen time and get the error message each time. It appears to me that the Vista 32 bit version of your product won't work with my Windows 7 netbook, but I hope you'll show me that I'm wrong to jump to that conclusion. Please show me how I can install the right driver on my laptop. May 25, 2010 Please let me know when you'll be able to get back to me on my query above. Thank you. May 30, 2010 It's been more than a week now before my initial email to you. Please let me know when you'll answer my May 21 query. If I don't hear from you in the next few days, I'll request a refund from Amazon and write up my experience with your company accordingly. June 01, 2010 I have now tried to use your support chat line about a half dozen times during business hours. This is the message I get every time after I hit the submit button: \"Sorry! All operators in the department are currently offline.\" After taking the trouble to fill in the chat screen, getting this reply is incredibly annoying. Beginning around May 25, I also started attempting to enter my original ticket via a \"chat.\" I figured if the ticket approach wasn't working, perhaps the chat approach would. But, as described in my June 1, 2010 ticket, every time I tried to start a chat--and I tried this at least a half dozentimes over the course of a week--I got this message: \"Sorry! All operators in the department are currently offline.\" In the end, the pseudo technical support bothered me more than the incompatibility with Windows 7 Home Premium. I called Amazon, explained the situation, and was immediately sent a postage-prepaid form so I could return the product to Amazon and get a full refund. Thank god for Amazon's return policy! And shame on Diamond for promising more than it was able to deliver.
Solution:
Inflated feature claims and pseudo technical support cast a dark light on a product that otherwise appears to excel