In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hi.
agent: Hello, how may I assist you?
customer: Can you change my existing reservation? Because I postponed my trip due to ill health.
agent: Ok, please share your name.
customer: I am Carol Lewis.
agent: Wait a minute.
customer: Sure.
agent: Sorry, we could not found any reservation on your name. Sorry, there is no reservation found on your name.
customer: Thank you for your information.
agent: Thank you for choosing us.

Answer: no_reservation

Question: customer: Hi,.
agent: Hello, how can I aid you today?
customer: I am Andrew Hill. I want to know about ticket availability to DEN from PHX. Will you please give the information?
agent: Sure, we are here to help you. Can you please provide your journey dates?
customer: Yeah. My journey dates are 12/26 and 12/28.
agent: Ok, please wait a moment. I will check the availability.
customer: OK.
agent: Thanks for your time. There is a flight with airline JetBlue and airline number is 1026. Fare of ticket is 200 with one connection. Shall I proceed with this booking?
customer: You can proceed.
agent: Your ticket has been reserved. Thank you for connecting wit us. Have a safe journey.

Answer: book

Question: customer: Hi.
agent: Hello, how can I assist you for the day?
customer: Can you please help me to book a flight from DEN to DTW?
agent: When you are willing to travel?
customer: My planned dates are on Dec 19th to 21st.
agent: May, I know your good name?
customer: Sure, Jennifer Hernandez is my name.
agent: Do you have any connection limit?
customer: I prefer a connected flight.
agent: We found 1021 AA airlines with single connection with price 300.
customer: Ok, you can proceed.
agent: Your, booking has been confirmed.
customer: Thank you.
agent: Thank you for reaching us.

Answer:
book