TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I stayed here with a dozen of my friends, and more than half of us got eaten alive by bed bugs! We stayed there from September 28 - September 30th, but the symptoms (i.e. the crazy itchiness) didn't come until Sunday night when we all got home. I complained to the hotel and basically all they're gonna do is cover the cost of our dry cleaning bills. Honestly, they should reimburse us, because it was not worth it at all. DO NOT STAY AT THIS HOTEL!!!

SOLUTION: negative

PROBLEM: My first trip back to Chicago in about 7 years was perfect! I chose the Knickerbocker as I had read that their rooms were recently renovated on top of being a great location to Michigan Avenue, Rush Street and downtown Chicago. I must say I was very impressed with the guestrooms! I had not stayed there prior but it definitely is a refresh from what I've seen in photo's posted on the reviews. The guestrooms are nicely decorated with a modern feel and they are good sized for a historical hotel! The beds are wonderful -- I need to get a pillow top mattress at home! I used the Internet access with no issue and I LOVED the larger screen TV's. The shower is fun with the different types of shower heads you can choose. And the bathrooms are fresh with all new granite and tile. I'm anxious to get back to Chicago and it won't be 7 years from now! I would highly recommend this hotel -- fantastic guestrooms, location and staff! I've added some digital pictures of my room as they are completely different from the one's I saw on previous reviews with the new renovation.

SOLUTION: positive

PROBLEM: Hard Rock Hotel boats that they have the best of the high scale accommodations for your business or pleasure stays. What they fail to disclose is just how expensive your stay will be. The service tends to be heavily influenced by the wealth of the patrons, service is more redily available and friendly the more you make.The rooms are furnished with attractive but old furnishings. The laundry service leaves more to be desired. The sheets have a gray tint to them and the rooms smell of tobacco. I recently stayed at the Hard Rock Hotel and was disappointed with not only the service but the cleanliness of the room from the bathroom to the bedding.Your stay at any hotel should be memorable and restful-after all isnt that what we pay for?

SOLUTION:
negative