How might one describe the sentiment of this review?
This establishment has 2 locations. This was our first time at this one. It seemed to be a nice place when we arrived. Cleanliness was approx. 3 stars and the hostess was vey nice. Once we were seated the horrible experience began. It took the server forever to fulfill our beverage request. Keep in mind there were only a few families in the restaurant. My husband chose a soft drink I opted for water. The food was okay. There was a large variety of items not generally at buffets this was a plus. About 10 minutes after we arrived our check was provided to us. The server that was assigned to us had a terrible attitude. She made sure to refill my husbands beverage on several occasions. My water was refilled once and I had to ask. Her behavior disturbed me so much that I inquired with management about their protocol with the bill. I was advised the server was probably very busy and didn't realize her actions. I was told don't worry about it just relax and enjoy dinner. Although, it was evident that we needed assistance throughout the evening she consistently went out of her way to provide sub par service. When paying the bill her attitude was still foul. I believe wholeheartedly in compensating individuals who serve others. In this case I could not, which really bothered me. This goes against every fiber in my being. The good thing is that we know not to every visit this restaurant again even if they were to provide dinner on the house.
negative