In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello.
agent: Hello.
customer: I am Steven Roberts.
agent: How may I help you?
customer: Can you please help me in booking a flight ticket from DCA to IAD?
agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?
customer: My travelling dates are Jan 18th and Jan 20th.
agent: Do you have any other specifications?
customer: The depart time should be morning.
agent: Sorry for this inconvenience, I could not find any flight with your requirements.
customer: Ok, not an issue. Thank you.
agent: Thank you for reaching us.
no_flight

customer: Hello.
agent: Hello.
customer: My name is Michelle Garcia.
agent: How may I help you?
customer: I would like to travel from CLT to DFW, could you help me out?
agent: Sure, please share your travel date.
customer: My preferable dates are from 08/10 to 08/12.
agent: Sorry, there are flights available for the given schedule.
customer: That's ok.
agent: Thank you for reaching us.
customer: Thank you for your time.
no_flight

customer: Hi,.
agent: Hello, how may I help you?
customer: My name is Rachel Mitchell. Please cancel my recent vacation.
agent: Ok, please wait for a while.
customer: Sure.
agent: Sorry there is no recent reservation found on your name.
customer: Thanks for the help.
no_reservation