Choose your answer: is the following review positive or negative?

Thank you enterprise for ruining my day. What should've been a simple transaction turned into a 45 minute nightmare where my husband and I were interrogated and made to feel like criminals. I've been renting from enterprise on and off for quite some time. Almost 5 years now I've been renting for vacations, family emergencies, car accidents, and as of late, basic transportation till I can afford a new vehicle to get to and from work. But no, today you have lost a very loyal customer because being told, "it's not personal," repeatedly while looking at me and my husband disdainfully does not sit well with us. Neither is an exceptionally rude staff member who boasts of being in the company for 3 years yet questioning her upper management while out at lunch. "Well I don't know how they used to do things but they are not here right now and I am just doing my job." All you are doing is pissing people off by your callous attitude. Finally after verifying insurance, addresses, blood type, etc my husband was asked to sign the papers. Again, more rudeness by her mannerisms and overall attitude and after everything still saying, "I'm just doing my job." All I could say without imploding is that I didn't want to talk about it anymore and that I wanted to just get on with it. After checking the car, which was not properly cleaned, we were given the car. I was not offered insurance through enterprise, I was not told the amount of gas in the car, and I was basically shooed away because we were done with. Customer service, whether it be a a store, a rental place, a restaurant, is a big thing for me. In my book, you can get away with a lot by just being cordial and having a smile. Even when things are difficult keeping an upbeat attitude can go for miles. What I experienced today was a shrew of a woman who didn't know how to handle anything with any kind of decorum. We were made to feel like we were criminals trying to steal a car or something. This is my last time going to enterprise. You have lost my business, my respect, and my reference to all business and family associates I have to come to our destination city. I would rather have my people take bus than deal with judgmental people who treat repeat customers with such behavior. Again, I kept my cool as long as I could. I am amazed I did not start screaming.

Possible answers:
(A). negative;
(B). positive;
(A).