Some boats have a raised seat for the person paddling, while others place it flush with the bottom. You may have to cross your legs and lean back against the back of the boat to find a sustainable rowing position. If they are adjustable, you should adjust them when you find a calm spot on the water or before you take off. The top of your hands should go on the top of the oar, with the blade perpendicular to the water's surface. Your thumb can go on the end of the handle or wrap around the bottom. You will lean forward and your arms will go forward to move the oars backward and vice versa. Lean back and pull the oars back while they are completely submerged, until your arms are even with your chest. Focus on sitting as straight as possible while you row. The pushing motion should be as quick as possible, so that the oars aren't out of the water for long. Then, the pulling motion should be as deep as is comfortable with your posture. Flipping the oars out of the water as quickly as possible will minimize wind resistance. Rowing with just the left oar will turn you counterclockwise. Rowing with only the right oar will turn you clockwise.
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One-sentence summary -- Get comfortable on the seat. Grasp the handles of the oars. Glide both oars above the surface of the water, and then dig them into the water when your arms are fully extended. Engage your abdominal muscles. Focus on the pace of the rowing. Turn the boat by lifting one oar out of the water and continuing the motion with a single oar.

You shouldn't feel pressured to bulk up a survey with questions. The more questions you ask, the less likely it is that a customer will finish the survey. As a rule of thumb, ask no more than 10 questions, and preferably fewer. For example, you might only want to know someone's overall experience. In that situation, you can simply ask, "Please rate your overall experience on a scale of 1 to 10, with 1 being the worst and 10 the best." You can glean more information from a customer if you ask questions that can't be answered with a "yes" or "no." For example, don't ask, "Were you happy with your experience?" Instead, you can ask, "What would you change about our business to improve it?" The second question can't be answered with a "yes" or "no." If you use open-ended questions, you must decide where to put them. Some experts suggest putting them at the front of the survey so they are answered first. However, recent research suggests that open-ended questions can make a customer more positive than they normally would be when filling out the rest of the survey. Accordingly, you might want to put them at the end. You'll only waste people's time if you ask a bunch of irrelevant questions. Instead, you can segment your customer base. For example, you don't need to ask recent customers their opinions about your customer support, since they probably haven't used support yet. Segment your customer base any way you want. For example, if you offer many different services, you can segment them based on the service they use. Alternately, you can segment customers based on how long they have done business with you. One reason so few people offer feedback is that they don't really think you care. However, you should assure customers that you will respond promptly if they have a problem. Write, "We will respond ASAP to any concerns." Remember to follow through. You'll harm your business' reputation if you promise to respond promptly but don't.
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One-sentence summary --
Ask only questions you want answers to. Consider open-ended questions. Tailor questions to your customers. Promise to respond promptly.