Sentiment analysis: This was one of the worst dining experiences in a long time. I can say it is not something I would expect but it appears this is not an isolated incident. Perhaps an overhaul and new training is in order. We were doing a V-day thing the week before V-day. Monti's is a nice place to hang out, chill and eat a great steak. Sounded good to us. We placed a reservation via Yelp and it was ready when we got there. The server walks us back to the table through the maze of hodge podge rooms and booths. The ladies were heading the line with the guys trailing behind them. I am not kidding when I tell you 5 servers walked directly into my path and almost caused several accidents. 1 tray of food, 1 tray of drinks and 3 near misses. The last one I was pissed and verbally said " What The Fuck! " Our hostess heard me and said is everything OK? So I told her and she said sorry. Our server was a young kid. Obviously not great at what he does. I asked for blue cheese and the shit was sour cream with 2 bits of blue. We actually pay extra because this is supposed to be the best blue cheese around. I explained that the ratio was way off and he just said. I will take it off the bill. The entire meal was just OK. I doubt I will go back but would love to have some of the blue cheese!
+++++++++
negative

Sentiment analysis: I go here all the time because: 1. It's always busy, that means food is good. 2. The bean sprouts and basil in the side are always fresh. The ingredients are fresh. Order something beside pho and taste the fresh ingredients. They don't have to put too much seasoning. "FRESH!" 3. They have the pickled jalapeno jar. I'm Thai, we Thais need something other than siracha. I only wish they had fresh ground chili. 4. Service is simple, they just take order and you get up and pay at counter, I like that. So the food is not expensive and one does not need to leave a huge tip. I love this place. I seriously do. I just wish they had sandwiches too. Then my life would be complete.
+++++++++
positive

Sentiment analysis: Ugh - so I went here this morning and while there was nothing wrong with the food (just got apple cinnamon oatmeal - review on that later) the cashier was bothering me. I mean it's freaking 7:45 AM in the morning - just let me pay for my damn oatmeal and get to work! There was NO ONE else in line, therefore no one in front of me and I'm standing in front of the cashier waiting to pay...now get this...I'm standing there, debit card in hand, while she's completing a text message. And it's not like she just needs to press "send" oh no - there's is content getting written before my eyes as I wait there, and I'm thinking to myself is this really happening, who the hell could she be texting this early, and why the hell is she making me wait while she completes the content of a text message. Now, I realize that ABP (Au Bon Pain) isn't some uber-professional establishment, but I'm thinking this should be in customer service 101 - stop texting while a customer is waiting to pay for item, you may resume texting after customer(s) are gone. The oatmeal was tasty - and I like that they have a self-serve topping area (containers filled with nuts, cranberries, raisins, brown sugar, granola). They had a choice between plain and apple cinnamon oatmeal - I went for the apps cinn mush - good stuff. If only they could train their employees better.
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negative