TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Dennis Mitchell.
agent: Hello,Mitchell. How shall I guide you?
customer: My business meeting has been postponed, so I want to change my existing reservation. Can you guide me for changing an reservation?
agent: Definitely,let me check.
customer: Sure.
agent: Sorry,no reservation has found on your name.
customer: Ok, no problem. Thanks for your service.
agent: Thank you for approaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hi.
agent: Hello, how can I help you today?
customer: I would like to book a ticket from AUS to SEA, can you please help me with that?
agent: Sure, On which dates would you like me to book a flight ticket for you?
customer: The travel dates are from 01/16 to 01/18.
agent: On what name, do I need to reserve your ticket?
customer: Jessica Adams here.
agent: Let me know your connection limit?
customer: I need a flight with 1 connection limit.
agent: Do you have any other requirements?
customer: No.
agent: Sorry to inform you, currently no flights are running at that locations due to abnormal weather conditions.
customer: That's ok, thank you for your help.
agent: Thank you for reaching us.

SOLUTION: no_flight

PROBLEM: customer: Hello, I'm Margaret Campbell.
agent: Hello, Margaret. How can I assist you today?
customer: Due to the bad climatic conditions in the place where I want to go, I would like to cancel my reservation.
agent: Sure, please allow me a moment to check the details for you.
customer: Ok sure.
agent: Your patience is greatly appreciated. Margaret, I see that there is no reservation found under your name.
customer: That's ok, thank you.
agent: You are welcome. Thank you for contacting us.

SOLUTION:
no_reservation