Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Fantastic stay! The hotel was beautifully decorated and immaculately clean. I chose this place because a friend recommended it plus it was VERY close to my business conference. Here you get the resources and exemplary four star luxury treatment with the downtown Chicago charm. Be sure to try the ribs at South Water Kitchen next door. They are the best I've ever had. EVER! If youre in the mood to unwind, you can sample the evening wine tastings downstairs or take a walk and explore the nightlife all around. I had a great time here. From now on, I won't stay anyplace else.

positive

My daughter and I woke in the morning wanting to go swimming. When we arrived at the pool the water was covered by a white scum. I then attempted to use both of the phones at the pool, one white phone and one emergency red phone, to call the desk. Both were out of service!!!! I am glad there wasn't an emergency. As we were exited the pool area I ran into a hotel employee and told her about the problems and then asked her to call us when the pool was clean.... never heard back. One more thing, in our room the furniture was mostly child friendly except for a large metal and glass outdated coffee table. Within 30 minutes my 5 year old fell and hit her mouth and began bleeding. They need to update this piece of furniture.

negative

We just got back from 3 nights at the Sofitel. We really have nothing bad or negative to say about it. We've stayed at other higher end hotels in Chicago such as the Park Hyatt, The Peninsula, and The Four Seasons - and the Sofitel tops them all. It's a 4 star hotel with 3 star prices. It's a beautiful hotel all the way around. Staff is uniformly friendly without being patronizing. They were helpful with the one small problem we had and solved it quickly. The common areas are fresh and modern in appearance. The room was very clean with comfortable beds and well-appointed marble-accented baths. My wife loved the huge tub. We had breakfast via roomservice every morning and it was always hot and delicious. The robes and Evian at turndown was always appreciated. The property is ideally situated in the middle of the Gold Coast and all the best shopping and eating is within a short walk. Want a Bentley or latte? They're all close by. This was our second stay since it opened and I'm sure it's to be our home away from home when we are in Chicago.
positive