What is the sentiment of the following review?
I cannot review and rate their massages but I can tell you that their customer service is far below par. I bought a Groupon a while ago in March and set up an appointment which took forever because getting in contact with them in very difficult. I had to cancel my massage because of personal reasons so I called them and left a message. Fast forward to this week where I tried to use the same Groupon and they said they couldn't honor it because it was already redeemed back in March. I explained the situation and after waiting 2 days for a response, they leave a message saying they will not honor it. So in other words, I am out $100 because they used my Groupon in March without me ever getting a massage from them.
OPTIONS:
[A]. negative
[B]. positive
[A].