Is the following review positive or negative?

Worst pizza experience yet. I ordered by phone, gave CC info and got total. After 1 hour and 20 min I call to see where my delivery order was...they said they don't have an order...so i reorder w the manager Robert Harrison, who offered no consolation, and drove to the location. After all that, I waited another 20 minutes in the store to get my pizza. I'll be ordering pizza from somewhere else for now on.
negative