Enron Energy Services has one single entry point for all customer leads and service issues - The EES Business Center. Your assistance is requested in routing all retail customer calls to this center. The Business Center can manage general customer service requests or provide information on EES product offerings. The number for the EES Business Center is 800-337-7837 (800-EES-SVCS) or internally, calls can be transferred to x59390. E-Mail address is: EESBusinessCenter@enron.com Thank you for taking the time to route these calls appropriately. Your assistance is critical to Enron's customer acquisition success and to ensure our customers' satisfaction.
Answer: Routing of Calls to EES Business Center
Here is an email: Sarah: I just wanted to thank you for the time and effort that you have spent on my behalf in trying to resolve this ratings situation. I know that Bill S. is still trying to plead my case today with Cindy Benson, but I am afraid that the damage was done when Memorial's team captain voiced her objection. Why do you think that she did what she did and won't this happen again when we play them? I look forward to hearing from you.
What is a potential subject line for this email?
A: Misc
Q: Here is response to question about estimated volume after blowers are installed at Meserve. I recall advising that Citation was moving forward with the installation, but not sure exactly when. Now we know. We seem to be overproduced for the month so far and if this increase holds true, adjustments will be needed for the last days of the November and beyond.............TO INFINITY AND BEYOND!!!!!!!! (sorry, but I couldn't resist)
Propose a subject line
A: [Fwd: Meserve Production]
IN: All applications residing on the R: drive will be temporarily unavailable from Friday, June 22, 2001 at 10:30 P.M. until Saturday June 23, 2001 at 2:30 A.M. for users logging into the CORP domain serviced by Enron Net Works. The outage is needed to perform required system maintenance updates and increase the storage capacity of the general application servers hosting the applications managed by the Enron Net Works Distributed Application Management group. Any questions or concerns regarding this system outage can be directed to Chris Jeska, (713) 345-7004. The following have been identified as business critical applications that will be affected by the outage: Sitara CMS Equity trading systems (eqpm directory) Adaytum CQG TMS PowerMap Europe PowerDat Europe MapInfo Professional Secretariat

Generate a subject line.

OUT: Outage for Applications Residing on R: Drive
IN: This is an email
Good Morning All, Cheryl has called to say that she is feeling a little under the weather this morning, but will be working from home and is available should anyone want to reach her. Her home number is 713-785-6152. She will be in after noon. If you should need further assistance, please feel free to contact me directly. Thank you!

What is the subject?

OUT: Cheryl Nelson - under the weather
Have you heard anything from John Williams re this matter? We have yet to receive from them a new exeuction of the transactions under the new agreement. I have tried to get in touch with them.
Answer:
Heartland