Rude, rude, rude, RUDE!!! I ordered a dining set (table and four chairs) from my normal Pier 1 store (which I love). Upon delivery, I noticed a couple flaws in two of the chairs, so I went to the store I purchased them from to exchange them. They were not in stock, so they directed me to this location which is about 25 minutes from where I live. When the representative from my store called to place them on hold, she asked them to check the chairs to make sure they looked nice so I would not waste a trip. I was given the ok and headed over to the Rainbow location. They offered to return them at my original store, but I opted to do an even exchange since I did not want to redo the credit card transaction. When I came into this store with the two chairs, the very first thing out of the employee's mouth was, "I thought you were going to return the chairs at the other store." Her tone was very abrasive; not a proper way to greet someone as far as I'm concerned. I explained to her why I did not want to do that and she said, "well,I don't know if these chairs are going to be good enough for you." REALLY?? First of all, the other store told you that I was concerned about the appearance of the chairs and, secondly, this was not a cheap dining set... I am going to be looking at it for years and I think it's only fair that I be pleased with it. I opted to swap one of the chairs out because it was nicer than the one I had (although not "good enough for me" as the employee so kindly suggested); the manager told the associate to "just do it." They absolutely do not know the meaning of customer service here. Super rude, unfriendly, and uninviting. I'm so glad I live where I do and don't have to rely on this Pier 1 for my home decorating needs. I will not be returning here, even for a candle.

negative

*Update* After owners comments to my initial post Since I wrote this review the owner has been even more disrespectful to me, my wife, and my dog. She has called my wife 5-6 times in one day to try and convince her to get me to take down my review. She called our veterinarian and tried to impersonate my wife (before asking our permission to speak with the vet) to try and find some piece of information that would exonerate her and her establishment in an effort to somehow convince me that she is 100% guilt free in this situation. She says the vet told us that it was a childrens necklace, which is at best an exaggeration of the truth and more likely a blatant lie. The vet told us that it was an elongated piece of plastic. Regardless of what it was or wasn't, she seems to feel that there is 0% chance that Biscuit ate it while under her care based solely on the fact that her and her staff do not wear childrens necklaces. Let me offer a few situations which could have led to any object arriving at her institution - someone dropped it while dropping of their dog, someone dropped it while taking a tour, or even, a dog threw it up and my dog ate it because in your own words "well, it is really hard to tell because sometimes a dog may vomit and another dog will just eat it, so we won't notice". Just a few options, but not the point of my update. After numerous belligerent phone calls to my wife trying to get me to take down my review, she emailed me, basically the content of her response that she posted after my review, though in an even less professional manner, and called me an ungodly liar for posting it in the first place. This was my response via e-mail to her, posted word for word: "So, just to be clear on your hypothesis of what happened. My dog ate something (I was never told it was a necklace but that is beside the point) before coming to your establishment, that blocked his bowel, and then for the three days that he was there showed no sign of being remotely ill? If I were to watch the three days worth of film (aside from the cherry picked 40 seconds you chose to share with me) I would not see him vomit or have diarhea at all during his stay there? Is that truly what you believe? That you and your establishment are completely without blame or reason for apology and that my dog was 100% healthy for the duration of his stay there? You also feel that a lab not eating all of any meal is no reason to be concerned? To be clear as well, you did not explain that a partial meal got the same marking on your charting as a full meal, that is concerning in and of itself, that should all be documented to watch for irregularities. My dog lost 10 pounds while he was there, while I am not surprised that he remained mildly active while he was sick (he is a young lab puppy), I do not believe that he was only ill after we picked him up, he had to have been vomiting, not eating and had diarhea for a couple days at least in order to lose as much weight as rapidly as he did. I am tired of you trying to convince me that my dog was just fine while he was with you. Biscuit was very sick and still has a long recovery ahead of him. I am tired of the ignorant tone that you have taken with my wife and I. The review that I wrote is a statement of fact combined with my own feelings regarding how Biscuit and my family have been treated by you and your establishment, and I will not be taking it down or editing it, except for perhaps to add how we have been treated since it was posted. Please stop contacting my wife and I, we are just trying to get through this frustrating time and help our dog get better, you constantly badgering us does not help. My dog could have been much worse off had he gone any longer without treatment, and every time I interact with you it makes me even more sick to my stomach that I ever trusted him to you in the first place. Please just leave us alone. Regards, Matt Hatch" Following that she continued to e-mail me and this was my response: "Stop! Do not contact my wife or I any more! Please refer to my previous email requesting you cease and desist communication with my family. I was not previously considering seeking legal action but after today I may change my mind. Please stop contacting us. Let us be. I am not changing my mind or my review about you or your establishment." Please, for the sake of your dog, and for your own sanity. Do not trust this woman with your dog.

negative

This place is not only the worst, as they always run out of food. They have their employees working over 100hrs without paying them and they only report up to 40 hrs to EDD so they wont pay overtime. The food is extremely over priced and the cashiers have no customer service skills!!!! Think twice before stoping in to eat here!!!!

negative

Real local family upscale burger joint. The portions are large and in charge. Dig the sweet potato fries and we always have a great service there. This isn't a Micky Dees' people so don't expect those prices, the quality is much better and the pricing reflects that and worth it. Robert Pfeifer
positive