How Long Does It Take? On a weekend trip to Las Vegas, we decided to stop by to get our fill of some burgers. We arrived around 1pm on a Sunday afternoon and were told that a table of 3 would have a waiting period of approximately 30 minutes. They would take down our phone number, we would leave and actually get called back within 10 minutes. This is starting out to be a good experience, but..... Our orders were taken fairly quickly and we were eager to begin our meal. After about 45 minutes of waiting, we started to get restless. Not only were we starving, but we had not heard from our waitress. We flagged her down and inquired about our order. When she returned, she said she wasn't sure why it was taking so long, so she offered us some cheese popcorn. We inhaled the 1st round of popcorn and a 2nd round was offered since our food was still being prepared. Our hunger for food continued to mount and with still no food in sight, our waitress offered to give us some steak fries. Again, another 2 rounds of fries came out and after an hour of waiting for our food, we finally received our order. Ahi Sliders, Korean "Bull" GoGi and the Rising sun were ordered. The Ahi sliders were served between 2 buns that appeared to have been chilled. I don't know about most, but cold bread to me is not edible. Both the Korean "Bull" GoGi and Rising Sun burgers were overly charred on the outside to the point that they had this burnt taste to them (both were ordered to be cooked Medium). This was quite disappointing and most of the meal was not even finished. After our meal, the waitress comes over and asks why we didn't finish the ahi sliders because she notices that most people don't. I am thinking Really?!? We told her the buns were a bit cold and it didn't go well with the ahi. She went on and asked how did we enjoy the burgers and we told her about the burnt taste. She said that's what Holstein's prides itself in cooking their burgers and that some customers like the charred taste on their burgers. I don't know where these customers reside from, but they should understand that burnt/charred food is unhealthy. I do give her credit as she did whatever she could to keep our spirits up throughout the meal and tried to keep our dining experience a positive one, but.... When we were settling the bill, we wanted to use our Groupon to be applied to the bill. This was a headache as the fries from earlier that were supposed to have been comped by our waitress were included on the bill. Trying to apply the Groupon just confused the manager/waitress even more. Overall, the dining experience did not live up to our expectations. I'd rather roll over to Burger Bar next time.
Was this review given positively or negatively?
negative