If 0 was available it would apply here. I don't like to base my ratings on service at restaurants, but this one is necessary. First, there was an hour wait to get in, early on a Saturday night. The wait is no biggie to me but I've dined at downtown Madison restaurants 10x better and sat when I entered. Enough said there. Our service here was beyond hideous. Our party was 7 people, two families ranging from 5yrs old to 65yrs old. When our waitress finally came to our table after sitting for 15 minutes, she proceeded to take two drink orders before trying to walk away. Each person in turn had to say 'excuse me, I'd like a drink too' as she attempted to walk away. By the time she got to me she had turned to walk away before I asked to order a drink myself. When I asked for my drink she snottily replied "what" in the rudest possible way, as if I had insulted and bothered her by asking for a drink. Those drinks, by the way, took another 15 minutes to receive, and were served by someone else. Service taking our food orders sucked as well. Our waitress didn't ask what side anyone wanted and just assumed and wrote down what she wanted. On to the food..which was badly overrated. I ordered a common sandwich which I tend to order everywhere I go. It was bland and the fries on the side weren't worthy for one of the pigeons on the sidewalk. Do yourself a favor and try any one of the other fine restaurants in the downtown Madison area, but stay clear of this DUMP.

negative

Loved the place. Had the Turkey White-out. Yummer! We will be back for dinner or lunch. But they are really busy and the servers have a hard time keeping up but I think but they did their best. We drove from the NW valley ! They were worth the trip.

positive

Kona grill is a must try if you are a sushi. Their Vegas Roll is unlike any other roll I've tried anywhere and the presentation is amazing. Their chocolate cake dessert is fabulous and they have an amazing happy hour if you are able to get a seat in their bar area. The atmosphere inside is perfect for a romantic dinner or a relaxed night with friends. They also have a full menu of American food. Their burger was just OK.

positive

Used a groupon. Would never come back otherwise. Much better off going to red robin, smash burger, or in and out down the street. Burger was mediocre. Wife compared it to bowling alley food. All beef Hot dogs and fries are pretty good. The pickles were disappointing. Have had way better at any other place that sells them. Onion rings were straight out of a freezer bag. Crappy drink selection. Most selections were out of order (wtf?). On top of that, I think the AC wasn't on cause we were sweating inside. Save your $ and go anywhere else.
negative