TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Michelle Thompson.
agent: Hello, how may I help you at this moment?
customer: I would like to visit Disney Land in San Francisco, so could you please book a ticket for me?
agent: Can I have your journey dates?
customer: Sure, I would like to go on 12/11 and return back on 12/13.
agent: May I know your nearby airport codes?
customer: My source and destination airport codes are LGA and SFO.
agent: Please wait for a moment.
customer: Ok, ensure it is a single connecting flight.
agent: There is a connecting flight available with Spirit airline, shall I book it?
customer: Ok, please proceed for further.
agent: Your booking is done with flight number 1009. Happy journey.
customer: Thank you for booking.
agent: Welcome. Thank you for opting us.
customer: Welcome.

SOLUTION: book

PROBLEM: customer: Hello.
agent: Hello. How can I aid you today?
customer: I need to book a connecting flight with the normal-cost airlines. Can you help me with that?
agent: Sure, I am here to help you with that flight ticket booking. May I know your travelling dates?
customer: Thank you for considering my request. My travelling dates are June 27 and June 29.
agent: May I know your name please?
customer: My name is Deborah Adams.
agent: Is there any airline preference?
customer: I have mentioned you already.
agent: May I know your preferable airport codes, please?
customer: Sure, my airport codes are HOU and PHL.
agent: Do you have any other specifications?
customer: No.
agent: Please wait for a whils.
customer: Sure.
agent: There are no flights on this route as per your details.
customer: Not a problem, anyways thank you for the information.
agent: Thank you for reaching us, have a great day.

SOLUTION: no_flight

PROBLEM: customer: Hello.
agent: Hello, how can I assist you?
customer: I need to change my reservation as my plan to go for trekking got postponed. Can you help me?
agent: Sure, may I know your name to check your reservation from our database?
customer: I am Ryan Campbell.
agent: We regret to inform you that there is no reservation found on your name to change.
customer: Ok fine, thanks for your assistance.
agent: Thank you for opting us.

SOLUTION:
no_reservation