Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: Ordered to go again today...disappointed again. Ordered 3 smash kids meals, added bacon and organic apple juices. Also 2 sin city burgers and added avocado on both. 1 buffalo bleu cheese burger, and a chocolate Oreo shake for there while I waited. Total was $50. The shake was awesome and by the time I finished it my order was ready. Get home to anthem, handing out the kids their meals and notice there's no organic apple juice. I called the store and was told that I was supposed to get it myself out of a cooler near the front. It would be nice if an employee would have informed me. The store refunded me for a kids meal and a juices. I get off the phone with the store and start to dig into the sin city burgers and there's no avocado. Really? Just really disappointing...again!
Q: negative

A: *** Review is for Spring 2013 Restaurant Week menu *** First the food: The bread basket was brought a fair amount of time after I ordered. I was told there was honey wheat, ciabatta, white, something else, and their homemade corn bread. As you can see from the photo, the basket was mostly corn bread which was good, but another piece of bread was just plain. For the first course, I ordered the potato leek soup with lobster, sour cream dumplings, and jalapeno bacon crumbles. The dish was presented as a bowl with the lobster, dumplings, and bacon in the bowl and then the soup was poured from a server onto the ingredients listed. I was asked if I wanted some freshly ground pepper. When I said yes, the server began a hunt to find a pepper grinder. Evidently they had been put away from the day before and hadn't been brought back out. The soup wasn't very hot. The dumplings were the best part of the soup. I also liked the bacon. As you chewed it, the jalapeno flavor was released and left a little heat in your mouth for the next spoon of soup. There was no choice for the main course. It was Australian Waygu strip steak with a bone marrow flan and some wine reduction. I ordered my steak black and blue. It came out medium rare. The steak looked a bit like a rectangular hockey puck and it cut about the same. Inside, it was tender, but the outside was damn tough. The flavor of the steak was nothing that I'd remember past the immediate bite I was consuming. It was bland, also. Course 3 consisted of two sides--asparagus and truffled pave potatoes. The potatoes were absolutely the blandest thing I could eat. I ate the truffle pieces that were on the top and enjoyed that the most. Pave potatoes is their slang for fancy, stacked, thinly cut potato slices with no flavor. The asparagus was OK. It was crisp and better than being cooked until it's soft and mushy. For dessert, you had a choice of cheesecake or cheesecake. The menu was different from their Restaurant Week menu online. The mascarpone cheesecake on carrot coulis had some sorbet and pineapple pieces. It was good. It was not the chocolate peanut butter bar I was hoping to order. The service: I was stunned by the lackadaisical manner of the staff that served me last night. I saw my waiter twice, when I ordered and when he brought the bill. I saw the person who delivered bread and non alcohol drinks 3 times, once with the bread and twice for iced tea. I saw a bus person three times when he came to remove dishes. The score for my pink wrapper test was 50/50. One test was a fail and one was a pass. No one came by to ask how the meal was. I waited a long time before the liquid person came to ask if I wanted some more iced tea. In short, people just didn't seem to care. I had more conversation and rapport with the young woman seated at the table next to me than I did the staff. When my server brought the bill, I asked him to do me a favor. I asked him to tell the chef that medium rare was not black and blue. He hesitated for a few seconds as if things didn't connect and then said, "Oh, it was cooked too much?" He left the table and never said another word. It was then that I started to fill out the comment card, something I rarely do. When the server came back with my credit card slips, he curiously removed the salt and pepper shakers from the table. Did it look like I was going to slip them into my pocket? As for the ambience of the place, it was nouveau dark as this photo shows: http://www.yelp.com/biz_photos/charlie-palmer-steak-las-vegas-3#ZR8UVgbVry2CagHkQEp4lA For some reason, after I was there for about 15 minutes, the lights came up half bright for about two minutes and then went back down to this level. Cozy, romantic, and very dark are all appropriate words. What really got me the most was looking toward the other room and seeing the reflection of a basketball game. It was coming from the bar/lounge. Can't we do without TV in a restaurant like this. This just bugs me to no end. If I wanted to eat in a sports bar, I would have. I really was disappointed by this whole evening. With so many great steakhouses on the Strip, I won't be returning to Charlie Palmers.
Q: negative

A:
I agree completely with the other review! I had half of my belonging stolen, and when I reported it to their in-house insurance company I was told that they only cover "Burglary" and they determined that what happened to my unit was theft, therefore it wasn't covered. I've been trying to get in touch with someone at the corporate office for the past 4 weeks and have not been able to get past the first tier customer service rep.