Choose your answer: is the following review positive or negative?

came in and asked for a "standard service". I expected an oil/filter change.. etc.. I also had a service-engine light on. The service manger didn't seem very interested, didn't ask me any questions, didn't do a look over of the vehicle, and didn't really seem like he gave a [insert bad word here] about my needs. Thats fine I guess, I figure I am just another customer getting an oil change. When the service was complete, I got a call from the tech and he reminded me that my check-engine light was on. I told him it was because the gas cap was left off and asked him to reset it. He informed me that he would need to "schedule another service" and that my vehicle wouldn't be ready until 5PM that day?? That seems a bit strange to me. I knew why the light was on, and I told him. He said it didn't matter, I would need to schedule a service.. etc.. blah.. blah.. blah.. after this, I took the car to a small mechanic around the corner and he reset for me for 10 bucks.. done. This exemplifies the primary issue with car-dealerships like Freeway today. Consumers today have soooooo much information available to them. We know when our "new" car is really broken because I can ask a mechanic on the web. We know when we are getting swindled because (again), I can ask a mechanic on one of the 10000 forums available to us on the web. I can go to AutoZone and find out why my check-engine light is on. We (the customers) are no longer willing to be (for lack of a better phrase), taken advantage of. We want things done with quality, in a reasonable amount of time, and from a company that wants us there. Services like a nice lobby with "hair-cuts" or "massages" (as with another dealership I won't use) are completely extraneous and unnecessary. Just give me a bottle of water, a comfortable chair and fast internet. I only come to Freeway for oil-changes, and only because it is the least expensive (I purchased my car there). Consumers are becoming more and more savvy every day. In my opinion, dealerships need to recognize this and respond appropriately.

Select from:
(a). negative
(b). positive
(a).