Article: Contrary to most people' s idea, the air in Coastal cities can be far from fresh and healthful, said a report recently published. University of California Professor Mark Thiemens led the research team. His team. report blames ships that release dirty smoke by burning low-cost, high-sulfur fuel. They directly measured smoke released from a ship. They also tested air at the end of the Scripps Pier .The area is just north of San Diego, which is both a major city and port. The Scripps Pier is also close to waters with heavy shipping traffic and the city of Los Angeles. Los Angeles has the third largest port in the world. Primary sulfate is produced when a ship burns fuel called bunker oil. Bunker oil contains a Large amount of sulfur. Most sulfur released by ships burning bunker oil is a gaseous pollutant--sulfur dioxide. After a time, sulfur dioxide becomes sulfate in the atmosphere. The researchers say this primary sulfate may be only a small part of what ships produce. Professor Thiemens said no one had really expected that ships would be responsible for so many , particulates .He said the extremely small particles ( )are especially threatening. They measure only one and one half microns in size., A micron is one millionth of a meter. The researchers say the particulates can travel long distances because they stay in the atmosphere longer than other pollutants. Professor Thiemens noted that the air of Los Angeles influenced air quality in San Die -go. That distance is almost 180 kilometers. , Primary sulfur particulates can also threaten human health. When people breathe, the particulates stay in their lungs. Other scientists have said that up to 60,000 people around the world die each year from dirty ship smoke. Other gaseous pollutants from ships include nitrogen oxide and carbon dioxide. Earlier this year, a United Nations' report said gases from ships produce more than one billion tons of carbon dioxide every year. Ships are not governed under the Kyoto Protocol, the agreement that establishes... Question: It is generally thought that _ Yes or no, is the answer "the air in coastal cities ' is very fresh and healthful"?
No

(Question)
Article: High-quality customer service is preached by many, but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, s, co-workers, strangers--and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School. "Storytelling hurts retailers and entertains consumers," said Paula Courtney, President of the Verde Group. "The store loses the customer, but the shopper must also find a replacement." On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting "snowball effect" can be disastrous to retailers. According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space. Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers. "Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly,"... Question: What contributes most to smoothing over issues with customers? Yes or no, is the answer "Manners of the salespeople."?
(Answer)
No

Ques: Article: When the swim season began, my 11-year-old daughter, Elizabeth, and I cut a deal. She would go to practice three times a week and try really hard, and I wouldn't make her compete in the swim meets because on the day of a meet, she would be nervous all day. Her nerves rooted from the possibility that she would do something horribly wrong and let everyone down. Recently, they had a T-shirt relay, which works like this: one person from each relay team puts on a T-shirt and a pair of socks, swims 50 meters, and gets out of the pool. She takes off the clothes and puts them on the next person, who then swims 50 meters. This continues until everyone on the team has completed a lap. By the last leg, Elizabeth's team had built up a moderate lead. Then it was Elizabeth's turn to swim. She seemed to swim faster in the T-shirt and socks than when she wasn't wearing them. Approaching the halfway mark, she was still in the lead. Then one of Elizabeth's socks fell off and was floating in the pool. "She has to get that sock on before the end of the race," a swimming official told her team, "or you will be disqualified." Everybody on her team started screaming, "Elizabeth! Elizabeth! Stop! Get the sock!" But she couldn't hear them. As she started her last 25 meters, a girl in Lane 2 was gaining on Elizabeth. It was time for desperate measures. A girl on my daughter's team jumped in the pool, grabbed the sock, and swam after Elizabeth. She grabbed Elizabeth's foot. "You have to put the sock on," the girl screamed. Elizabeth continued swimming while her teammate put on the sock. By now, the girl in Lane 2 was about to pass Elizabeth. With the sock finally on, Elizabeth swam her heart out for the last 15 meters. It was close, but Elizabeth beat the other girl to the wall for the victory. On the ride home, she relived her moment of glory again and again. She told me that if the T-shirt relay was an Olympic event, her team would win the gold medal. I told her that in my professional opinion, she was absolutely right. Question: Elizabeth was nervous about swim meets because she _ . Yes or no, is the answer "was afraid of disappointing everyone"?
Ans: No

Ques: Article: A surprising new research suggests it can actually be good to feel bad at work, and that feeling good in the workplace can lead to negative outcomes. The study of emotions in the workplace, edited by University of Liverpool researchers Dr. Lindebaum and Peter Jordan, is the topic of a Special Issue of the journal 'Human Relations'. They found that the common belief that being positive in the workplace produces positive outcomes, while negative emotions lead to negative outcomes, may be in need for reconsideration. This is partly due to this belief failing to take into account the differences in working environment which affect outcomes. For instance, anger does not always lead to negative outcomes and in some cases, anger can be considered a force for good through acting upon injustices. An employee, for example, could express anger constructively after a manager has treated a fellow worker unfairly. In such cases, anger can be useful. _ , being too positive in the workplace, rather than resulting in greater performance and productivity, can lead to self-satisfaction and being too shallow in one's personality. One article within the issue also finds that, within team work situation, negativity can have a good effect, leading to fewer consensuses but a further discussion or debate on an important issue among workers, which improve team effect. Lindebaum said, "The findings of the study published in this Special Issue challenge the common belief that in the workplace positive emotions bring about a positive outcome, and vice versa ." He added, "This Special Issue adds to our knowledge and understanding of how the positive and negative dynamics affect the working environment and is certain to have practical application in the workplace for the years to come." Question: What would be the best title for the passage? Yes or no, is the answer "To Be Positive About Your Work"?
Ans:
No