Q: We stayed here this past weekend... To start the hotel is VERY Miami. There are two arrival areas and are very confusing, which in turn made us have a long walk to the check in area. Check-in was painfully slow. Also, cabs are a long wait to be had no matter which entrance you try as the hotel is so far off from the strip. The ROOM was nice, yes it's a bit smaller than others but since i went in with low expectations i guess i was nicely surprised. The shower was great and we really liked the mirrors. One day after being gone from 9am-3pm our room had still not been attended to by the housekeepers. ugh. The POOL was also nice. Nothing fabulous to report. Especially the service. You can see in my picture that the waitresses often stood at the bar waiting on drinks instead of waiting on customers. It was impossible to get their attention, and when you did - they told you to wait. very disappointing. I will say the food was good. But if you are looking for better and friendlier service, just sit at the bar as the bartenders were great. The RESTAURANTS were incredibly slow. You'll see a line at any vegas restaurant or coffee shop, but these were painful. UMAMI service was awful. We waited for almost 15 minutes for any server to come to us for even water, the burgers were ok. To get our check was additional 25 minutes! Don't you want us to be gambling?? I never tried the GRIDDLE as the line was ridiculous and they wouldn't let you take "to go." My boyfriend went to PERQ for a tea and 35 minutes later finally returned. The CASINO was probably the only good item on the list. Though the slot machines haven't been played enough that there was no noise of winnings coming from them. The CLUB was decent. I won tickets to see a DJ at LIFE on friday nite, we stayed a total of 20minutes. Nothing better than what i can already receive in NY. and it wasn't even a huge named DJ to get the crowd amp'd. The crowd was very B&T by NY standards. All in all, if i had another "special" on the rooms i'd come again. But other than that, we would not return. Not even to gamble.

A: negative

Q: I have to admit that the Bobcats are a very far distant second team for me behind the Celtics. However, I have been to quite a few NBA arenas and the atmosphere the bobcats provide is truly phenomenal. With the Bobcats and Time Warner arena you truly get a full entertainment experience on top of the NBA entertainment. The bobcats always have great bands, dancers and other entertainment during breaks. Unfortunately the Bobcats have never had that one star player that makes you want to go see a game just to watch him but I think they are doing there best to get to that level. At this point and over the years their play has been very mediocre. Naturally a part of it is the fans fault. If more fans would attend the game then revenue would go up and the Bobcats would then not only be able to afford a marquee player but also attract them as well. I give the bobcats four stars but they are honestly at this point 3.5 stars. If you rate the organization overall three stars simply would not give them enough credit.

A: positive

Q: I walked in and was the only customer in the store (early morning). No one was near the front area. As an employee walked towards the register, I did not receive any greeting or "what would you like to order?". As she just stared at me, I told her what I wanted. After I had paid for it, she hands me my card without saying anything. I would assume her response should have been "Thank you, you're order will be up shortly". As my order was being made by another person, the female that helped me out at the registered went to go chat it up with her co-worker as she slouched on the wall not wanting to do anything. This review is based on their customer service. I really like the smoothies at TSC but I have not experienced this type of service at any of the other locations. (This was during a visit sometime in early October)

A: negative

Q: The crowd is not my scene, but they make a strong yet decent tasting long Island. the main draw for me was competitive foosball almost any night of the week. its been a few years though.

A:
negative