TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I recently stayed at the Affina Chicago hotel and was really dissappointed. When I arrived, the desk clerk was really slow checking me in. I feel like turtles could have checked me in faster. I was finally checked in and my room was on the 8th floor. The elevator ride seemed to take forever. I arrived and the room and at first glance it looked great, but after looking everything over there were finger smudges on the glass table. I figured maybe room cleanin must have accidentally touched it. I went to the C-House for supper that evening and I had to wait for what seemed like forever. The meal was good, but my waitress was very uptight. On my way back to my room, I asked the front desk to set up a wake up call for 6 AM the next morning and they were very grateful to set that up. It would have been nice to actually get it though. The next morning I surprisingly work up at 7:18 AM and realized that I had not received a wake up call. I was very upset and let them know. Overall this experience was not worth the 4 stars that this hotel has been given. For the price, quality and ratings the Affina Chicago hotel has been given, I would expect better service.

SOLUTION: negative

PROBLEM: I stayed at Sofitel with my husband for a weekend and I will NEVER be staying again! The staff was rude, the room was dirty, and the decor is ugly and garish. AVOID at all costs!

SOLUTION: negative

PROBLEM: I recently had my wedding at the Omni Hotel in Chicago and I was more than pleased. The decision to use a hotel as my wedding reception venue was at first a hard one, I was worried that a hotel would be too impersonal but once I met with the staff at the Omni I was certain that it was the way to go. The staff was so attentive and friendly, and I felt as if my wedding was the most important thing at the hotel. I highly recommend the Omni Hotel in Chicago, brides will not be dissapointed!

SOLUTION:
positive