I have visited this salon for years and the service has generally been average (except for the feeling that the technicians are always talking about me behind my back in front of my face...). The salon is close to my house, so this has been the main reason I kept returning. Never again! I went in for a gel manicure and pedicure with my daughter - and Eddy was the one who came to give me my manicure. What a horrible experience! He is arrogant and rude and couldn't care less about what the customer wants. He came at me to take off my old gel polish with the drill tool and I told him that I would prefer he did it without the drill (it hurts, is damaging to your nails and is really done in my experience by lazy nail techs that don't want to spend the time to do it right). He told me that "he's the professional" and to "let him do his job" - I was so flustered I let him do it and my nails are trashed. He never gave me a manicure (which I realized after he polished because I was so mad about the drill), yet they charged me anyway. On top of this, I had chosen a gel color for my nails that he assured me had a matching color for my toes - once he was done we discovered he was wrong - so he picked out a random color and called it "good enough" - for who? I'm the one who is paying for this lousy service. There's plenty of competition for my business of there - I think it's time to spend my money somewhere else.
Choose: was this review given positively or negatively?
OPTIONS:
(i). negative;
(ii). positive;
(i).