Sentiment analysis: Normally a good choice. We have ordered a number of times and have really enjoyed the food and service. The past few times, however, something must have changed. It took over an 1 hour and 45 minutes for our delivery tonight and close to an 1 hour and 30 minutes the last two times. Not even an apology when delivered. I have to say the pizza is good, when warm, but if you have it delivered, order early and turn the oven on so that you can heat it up.
+++++++++
negative

Sentiment analysis: After this last time I stayed here I will never stay here again. We had a wedding here on the Pirate Ship, so we decided to stay here as well. First we walked up to the invited guests line, because part of the wedding package we were. You would think in this line the people that have the best customer service would be here, this was not the case. I asked for an upgrade from our suite and right away we were told no. I told her we had about 20 rooms booked for all our guests and we had purchased the pirate ship so we were giving them thousands of dollars of business and they could not comp 600 bucks, she did not even bother looking into this. Next we reserved a room on a floor for my wife's mom with all of our other guests. This was really important to her that she be on this floor and we expressed this when we checked in. Her mom got there a few hours later and they gave her room away so her mom had to be on another floor. Next at the wedding we had brought our own song for the end music and we tested it the day before on the chapel and it worked on their system. The day of the wedding they come running up to my wife just as she is about to walk out and told her that the song would not work outside, my wife told them to ask me what to I wanted to play in place of it. They never asked me, and at the end of the cermony they choose the song on their own, turned to be Elvis, Vivia Las Vegas which is about the stupidest song to play for a wedding. The rooms here are nice, but if you expect anything in terms of service don't stay here. These people don't know what service is and treat you like crap.
+++++++++
negative

Sentiment analysis: My girlfriend and I got the shaft from a different moving company, and were scrambling to find someone last minute. John was one of the couple different people we called. He was booked up, and couldn't help us last minute.... I can understand why. I can only imagine anyone who has met or dealt with him has come to understand that he offers more than just a service to get things done. Though we did not use his service this time, he was constantly in contact with my girlfriend, making sure that our second moving company was on time, what to look out for, the questions to ask, and followed up to make sure everything went well. All just because he cares about people. Thank you, John. You gave my girlfriend a good piece of mind during a stressful situation. Any time we need a service you offer, we will be calling you.
+++++++++
positive