I have no idea how the ratings on this place are so high. I placed an order online and had the pickup time confirmed over text, but when I arrived the order was not ready and they didn't even have record of it. I ended up waiting even longer, and when I got back to work I found that they'd gotten the order wrong, anyways. The sandwich was cold and the meat was really bland. The "handmade" lemonade tasted packaged, as well. The beans were super tasty, but that was the only redeeming quality of the meal. I might try it again as a sit down place, but never again ordering out.
How would this review be described in terms of sentiment?

(a). negative.
(b). positive.
(a).