Definition: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Input: We arrived at 5:00 pm to check-in and were told by the front desk agent that our room wasn't ready yet and that they couldn't give us an estimate of when it would be. The hotel's check-in time is 3:00 pm. In order to compensate us, they gave us a $150 discretionary account to use on whatever we wanted in the hotel as well as an upgrade from our terrace suite to a wraparound suite. We believed this was more than fair and were perfectly happy to wait until our upgraded room was ready. When we were notified that it was, we checked in and the agent confirmed with us the $150 account.

After a lovely Saturday night of enjoying the admittedly beautiful view provided by our upgraded room and the drinks from the bar paid for by the $150 discretionary account, we cleaned up and checked out at 12:00 noon.

The front desk agent told us that we would be charged $94 for incidental expenses beyond what was provided by the hotel. We knew that it was highly unlikely for us to have spent that much money that night, and asked for a receipt accordingly. The agent pulled it up and told us that the hotel had originally given us $50, not the $150 figure which we had been told - twice! After I corrected her, she brought in the front desk manager, David Bayley, who told us that he couldn't do anything and that we'd have to wait until 5:00 pm for yesterday's front desk manager to arrive so that she could sort out the issue.

After coming back at 5:30, we asked a front desk agent, Kira, if we could speak to yesterday's front desk manager. She said that yesterday's manager wasn't there and that we should talk to her instead. What followed from Kira was an extremely condescending if superficially pleasant treatment of us, implying that we were lucky enough to have been upgraded to a different room and that we should have been happy with what we received. Eventually, she deigned to give us an additional $50 comp credit out of ""good will"", but refused to do anything else, telling us that she'd ask the original agent we received the $150 credit from later to verify our story and that she'd follow up with us via email.

We, of course, were profoundly skeptical that anything would be resolved over email and asked to speak again to the manager, David. After Kira briefed David about our complaint, he came out to tell us, essentially, to leave the hotel and be happy with what we already received. Only after requesting to speak to David's superior did he finally decide to call the original agent to confirm our story. He told us that the original agent couldn't remember the amount she had compensated us, and that they'd cancel out our balance of $94.

First of all, this incident shows a stunning lack of integrity by the front desk agents. They had first told us to wait until 5:00 pm for a manager that never showed up, then told us to leave Vegas while they investigated the incident and that they'd follow up via e-mail, and finally that they'd give us a $50 credit out of ""good will"" - admitting no wrongdoing - and that we should just leave. The entire time, we felt that they were trying to delay and make it as inconvenient for us as possible so that we'd leave without the issue being resolved. Only after threatening to escalate the issue to upper management did the David take any substantive steps to solve the problem.

Second was the painfully condescending attitude of the front desk. Kira and David seemed to believe that $94 was a great deal of money to us. It wasn't. They didn't understand that our complaint was about the principle that we shouldn't have to pay extra for administrative mistakes made by the staff. They told us that they'd give us a $50 credit to our account out of ""good will"" with all the smug superiority an aristocrat might throw a dime to a beggar, treating us as though we were simply haggling to get the best deal we could.

Finally, the whole incident reflects the sheer incompetence of the front desk. Even if they believed that we were lying about the original $150 credit, which certainly was the impression we received, good business sense behooves them to simply cancel out our balance. $94 is nothing compared to the thousands of dollars they're going to forgo via our entire network of friends who will never again stay at the Cosmopolitan.

At the very end, after they finally canceled out our balance, I asked for Kira and David's business cards so that I knew whose names to mention to the world. David, to his credit, wrote down his name and contact information on a slip of paper. Kira, however, wrote but one word on a slip she handed me - ""Kira"". No last name, no phone number, no email address. My friends and I couldn't help but laugh at the cowardice she displayed through that simple omission. Anyone decent person doing his or her job competently and with integrity has nothing to hide - unfortunately, Kira seemed to lack both.

Don't stay at the Cosmo. Your dignity is more important than having a nice view.
Output:
NEGATIVE