The hotel is rather dated, and is far too worn to be pulling the crap they do with all the nickel & dime charges they want to pinch customers for. Called to ask about an check in early and was told there would be a $20 charge. Really?! Decided to pass on the early check in and waited till the end of my day to go check in. After being scolded for pulling into the wrong valet lane so I could unload my suitcase and check in (I should have been in the common folk lane, not the super duper multi-star lane), I checked in for a two night stay. Finally got checked in and headed to my room. The bathroom area has a nice seated vanity area, but THERE WAS NO MIRROR over it. Clearly there should have been because you could see the spots on the wall where there used to be adhesive. Got past that. Was happy to see that there was a Keurig coffee maker on the counter near the vanity. The next morning I got up and went to make a cup of coffee. Realized there was no coffee nor coffee condiments on the counter. I called housekeeping and they advised that there IS coffee, but it is part of the honor bar and there is a charge if you use. Are you kidding me?! Another "amenity" that they want to nickel-and-dime-you-to-death with. Once ready to head out I decided to leave the "do not disturb" on the door as I didn't feel like securing all my valuables and computer. Come back after a long day, slip off my shoes and am getting comfortable. Head into the restroom area and catch a glimpse of myself in the mirror over the vanity. Wait a minute - there WAS no mirror over the vanity this morning! Apparently the housekeeping and engineering staff decided to completely disregard my "DO NOT DISTURB" on the door and help themselves to my room, while all my personal belongings, valuables and electronics were out in the open! I felt violated, unsafe and totally pissed off. When I called the front desk to complain, they asked if I'd like someone from housekeeping to contact me. Why? Why would I want that?! The customer relations person I spoke to were less than sympathetic nor concerned. I slept uneasy that night, and vowed I will never step foot into that place again. I didn't find anything missing but that is besides the point. They had no right in my room when I asked for privacy. And the icing on the cake of the mirror suddenly appearing in my room was that they didn't even bother to clean it after they installed it! There were smudges and hand prints all over it. Nice. So if you decide to stay here - make sure you lock up your stuff even if you have the "Do Not Disturb" placquard showing. Because they do not respect your rights or privacy.
Is this review positive or negative?
Pick from: --negative. --positive.
Answer:
negative