Problem: Very unimpressed. To this office's credit, I went to the wrong office and ended up being 15 minutes late which is entirely my bad and I would have totally understood had they told me they wouldn't be able to see me, but no! Instead they had me fill out paperwork and turn over insurance and ID cards for 15 minutes, then had me wait another 30 minutes before telling me that the Doctor would be unavailable to see me today. Like I said, I would have understood had they told me immediately that they couldn't see me today, but to waste 45 minutes of my time by just having me hang out and do paperwork for them is not cool. Nice way to blow part of a paid workday if you have the extra time to waste. If your time is valuable, you should probably find another provider. I would have given them one star, but I'm giving them two since I was the one that was initially late. I'm giving them the benefit of the doubt that had I been on time they wouldn't have pulled the same shit.
How would this review be described?
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A: negative

Problem: This place is an absolute joke... Went here with 6 friends, sat at the table, 25 minutes later: no waitress. I ask to speak to the manager who is dressed in jeans and a T-Shirt with a hat on, who says "ok".... Just "ok". No apology, no "what can I get for you", nothing. Get a waitress, 10 minutes later two of us have water, no one else has anything. 15 minutes later she walks up and says "sorry we are out of cups".... So we leave. Worst service in a really long time. Will NEVER go back.
How would this review be described?
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A: negative

Problem: 2 people $70+ for $12.00 worth of food given the quality. (and $12 is pushing it) The patio is very nice and I think would be both fun and fine for drinks, chips, guacamole, and salsa. The Salsa is quite good. If your planning to eat, go elsewhere! However, that's about where it ends from our experience. Tortilla factory's food didn't rate on par with even some of the taco carts around town (some of which are actually quite good, so it's probably in insult to the carts to compare them with this place). We ordered the mole ribs. The mole was not traditional and was very bad; ribs were dried out and cold. I think maybe they made the mole early in the day, and then held it around. The taste was sour, burnt, and harsh. Not the subtle spice and flavor of a good mole. We then went on to have several main dishes.. one of which was the green pork Chile Verde. The presentation was awful and the dish looked washed out and very bad. Think Alpo. The flavors of the sauce as good but, the meat was dry and tough. The other dish we had was a sweet honey steak dish. The flavor was fair, presentation was decent however. Overall, I'd have to say I felt sorry for the servers and anyone going here thinking that they are getting a taste of local fare. Sadly, the food is a very poor representation of the city and its diverse southwestern/Mexican culture. This restaurant has such potential due to its location, but, it's time to change out the chef or get a restaurant consultant in and refresh the menu for it ever to be taken seriously for anything but drinks on the patio. If you want good southwestern fusion fair in old town Scottsdale, try "The Mission" on the other side of Scottsdale road and just a couple blocks south or Barrio Cafe in central Phoenix.
How would this review be described?
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A: negative

Problem: Great "social hour". Good wine for $5 and appetizers for $7 to match. High quality, low cost and cool atmosphere. Bar tenders know what they are talking about and a cool atmosphere. A refreshing treat compared to the hustle bustle and touristy action of the strip. Lobster and corn side is AMAZING. Highly recommend for multiple reasons.
How would this review be described?
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A:
positive