Problem: Ok, here I go again. Rocket Burger ROCKS!!!! Great food....great owners.....great staff. Went in there yesterday, and walked out very content. Food is very very good. And Ruth....No....I am not going back in today....I gotta work! LOL!
How would this review be described?
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A: positive

Problem: Marie Callenders has kickass pie. Sadly I was not able to enjoy said pie on my last visit, I was far too annoyed with the craptacular service we received to spend anymore time waiting for pie. Myself, my boss and two of my coworkers decided to go to Marie Callenders for lunch, we were all having the soup and salad bar with iced tea. Very simple order, we should have been an easy tip for our waitress.. If she put in any effort at all that is... Once we were seated in an almost empty dining room (only two other tables with customers), it took over 5 minutes for our waitress to come over and take our drink order. She said she would bring the drinks right over as well as the complimentary cornbread while we went to the salad bar. The four of us all went through the salad bar to get our salads, took them back to our table, went back up for bowls of soup and were seated before she came out with our drinks and bread. Only... not really. The cornbread she brought out with our drinks was given to the table next to us. We also had to take two sets of silverware off of an empty table near us, as our waitress didn't even ensure we all had proper eating utensils. I was thirsty so I drank half of my iced tea as soon as I got it. Then I worked on my salad, waiting for the cornbread to enjoy with my soup. And waiting. And waiting. And drinking more of my tea... Finally, we have cornbread. And my glass is 2/3 empty. An attentive waitress would have noticed, this one did not. I ended up drinking half of a coworkers drink because the waitress neglected our table for so long. We had to get her attention as she delivered the check to the other table to get a refill. By this point, my boss (who was paying) was fed up and had his credit card out. Who knows how long it would have taken to get the check. If the place was busy... or even if the waitress has a decent attitude... waiting for a refill and then check wouldn't be a deal-breaker for me. But it wasn't, and she didn't... And while the salad bar and soup were ok, they weren't THAT great. I won't be back.
How would this review be described?
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A: negative

Problem: The carne asada steak burritos are amazing and their shredded beef tacos are pretty good with the green sauce. The teenage boy who works here with jersey shore like hair seems very confused.I went to Rivas most recently on 09/23/13 and ordered the usual. After waiting 10-15 (drive-Thru) min to get my food the man who barely spoke English handed me 1 bag with only half my order. I then asked for the rest and he came back with it but the churro fell out onto the road. He looked at it and said "oh sorry" and closed the window quickly. I waited there for another 2-3min waiting to see if he'd come back with a new one and he didn't. When I got home there were no sauces in the bags either. The girls who work there are nice and know how to do their job but the teenage boy not so much! My experiences here are always 50/50. The girls are great, teenage boy not so much. I'd give the food 4 stars and professionalism 2. I've worked years in customer service so maybe I have high standards but the staff can at least smile for once and act like they enjoy their job.
How would this review be described?
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A: negative

Problem: I have been to this location a few times and have noticed some trends. The servers here are kind, but not very good active listeners and not good at following up with guests. I have yet to have received an order that was correct. I have had orders completely forgotten and drinks refilled with the wrong drinks (not water and Sprite, but water and Mountain Dew?). I have had to flag each server I've ever had here down in order to pay my check. Yesterday's visit, my food was lukewarm at best. The mozzarella sticks we had were not melty at all. It seemed as though they had been sitting for some time. When we said we were full as a cue that we were done, but our server smiled blankly and said "that's great," and didn't come back for 15 minutes to ask if we were ready for the check. I have been a repeat customer here due to it's location. Mind you, I don't expect the service that I would get at a steakhouse; I work in the service industry and I understand what our hard-working servers, hostesses, etc. have to endure. However, this is just unacceptable. Listening and following up with guests are basic skills.
How would this review be described?
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A:
negative