I agree, it's a very nice resort. However, their customer service is lacking. I probably should have listened to the negative comments. The one thing that bothered me was their policy of charging one night - not so much since every LV hotel does this. However, when I had to cancel, they don't respond by e-mail even though their confirmation said you can e-mail to cancel. I finally called and the person says it will take 5-7 business days to process and depending on when my bank applies the refund. I called 10 days later and now that person said it actually takes 7-14 business days. I know that at some point I'll get the refund but they are so quick to charge you and takes forever to refund your money back. Customer service is key in this business. I'd rather stay at a different location next time.
How would this review be described in terms of sentiment?
negative