Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Example Input: For a hotel rated with four diamonds by AAA, one would think the Hilton Chicago would be almost like staying at a palace with royalty. The only royal thing about this hotel however is that it was a royal nightmare. I should have known from the moment I walked in with my wife that this was going to become a bigger headache than what it was worth. First off, as soon as we arrived to check in at the hotel with the clerk who couldn't be any older than nineteen or twenty, red flags started going up. The clerk was extremely rude and lazy, acting like it was a chore even getting up from texting on his cell phone. If that wasn't bad enough, the clerk pretty much ignored me while blatantly staring at my wife's breasts. She wasn't even wearing anything that could be considered skimpy as it was cold out and she was wearing a turtle neck sweater under a large fur lined coat. After diverting his atention several times we finally got our room keys. It shouldn't have been any surprise when we learned that there were no one to help us with our luggage as the clerk said they were all out on break. Okay, that was annoying, but we managed easy enough. We finally got to the third floor where our suite had been reserved for over a month and we looked forward to resting after our long trip. To our surprise, not to mention our disgust and horror, their was already a couple in what was supposed to be our room on the bed making out. It took almost a half hour between the couple in the room, the front desk, and my wife and me to get it straightened out. Apparently the night clerk didn't bother following policy as they had taken our reservation off the computer to give to their friends while leaving the printed card for the day clerk. After what could only be described as chaos, we were finally given another room on the next floor up. We were thankful when we got to it and my wife went to use the bathroom while I dropped our luggage by the beds. Hearing a clinking sound I bent down to look what one of the bags could have hit to see an empty beer bottle sticking out from under the bed. I was about to call back down to give the clerk a piece of my mind when I heard my wife cry out. There on the wall of the bathroom were several roaches crawling around and I noticed something else in the sink that almost made us leave then and there. There, in the sink and in very plain sight, was a used condom! So far we were less than thrilled about being there and we stomred back downstairs and demanded our money back. By then the desk manager had returned from where ever she went off to and talked us into taking another room, free of charge to make up for our troubles. The room itself was thankfully clean with no bugs and no trash or any other disgusting items laying around. Despite being a lot smaller and not having the promised view that our other room should have had, we decided to make due. So while my wife went to get cleaned up after our long trip I pulled my laptop out to use the so called high speed internet access. I shouldn't have even bothered as I've used dial up that went at least three times as fast as the speeds I was getting. With a quick call to the desk I was informed the person responsible for the internet was gone for the day and there was nothing that could be done for the moment. So instead of worrying about it, we went to get something to eat from the the onsite dinning area. Yet again we were met with rude people who either stared at my wife's chest or forgot half of our order. After arguing with them for what seemed like forever over not getting everything, we found that our found was not only bland, it was cold! We didn't even bother trying anything else, that was the final straw so we got our things and found another hotel. I don't know who would hire a bunch or rude employees who was barely out of high school or who couldn't clean a room, but I know that that hotel didn't deserve four diamonds unless it was in the negative. That place should be shut down because there is no way they know how to run a decent hotel.

Example Output: negative

Example Input: I haven't actually stayed at this hotel- yet- but am already disappointed in their customer service. I visit Chicago quite often and usually stay at the InterContinental, but yesterday I read some online articles advertising The James Hotel's "Cyber Monday Special". The promo states that if you buy a gift certificate from their website, the hotel will match that amount in "James Credits" that can be used toward your stay. None of the articles gave an expiration date for these credits. My next trip to Chicago is in April, so I thought I'd give The James a try. I travel frequently with my pet and I've heard they have a very liberal pet-policy. So today I went online and bought a $500 certificate. Me, having the one track mind that I do, somehow missed the part about the credits expiring March 31, 2010. I realized my mistake immediately and called the hotel front desk to explain my predicament. I said I couldn't be in Chicago until April (I'm overseas on business until then), and asked if they could extend my credits an extra month, or it not, refund my gift certificate purchase. I had only just made the purchase minutes before and hadn't even recieved my email confirmation yet. Most businesses offer a 24 hr grace period. The girl at the front dest was extremely rude to me- basically saying "too bad, it's your problem now". She didn't even bother to act polite or pretend to be sympathetic about my situation at all. So now that I know this is the kind of service I can expect from The James, I might just call it a wash and stay at my usual hotel, or try Hotel Monaco. I hear they have great service and are good with pets too.

Example Output: negative

Example Input: I stayed at the Chicago Fairmont for four nights for a conference. My fiance' accompanied me. When we checked in, we were given a room with two full size beds despite the fact that our reservation was for one king size bed. So instead of relaxing on the large luxurious bed we had imagined, we were forced to either sleep in separate beds like Ward and June Cleaver or either cuddle up on a small full size like two college kids in a fraternity house! We discovered that the coffee maker wasn't working and called down to the desk to have someone look at it, and waited two and half hours. We had issues with the plumbing, including extremely slow hot water tap in the bathtub which took 45 minutes to fill. The toilet stopped working twice. We returned one afternoon from the art museum to find the maid in our room, sitting on the bed, watching the tv and talking on her cell phone. They bellman were rude, and wouldn't let my fiance unload our own car which was packed with some of his very expensive camera equipment. There were errors on our bill. Last but not least, we saw a ROACH in the drawers. Alive. The restaurant downstairs was decent, and the location is fairly good since my conference was in the Hyatt next door but for the price you can find someplace better. I will never ever stay here again under any circumstances.

Example Output:
negative