TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: HI HO HI HO, off to Chicago we go. Here's the skinny, if you're hoping to run into a washed up rock star (CeCe Deville for us, and no the teenagers had no idea who he was) you may want to spend your hard earned money here. I took my younger sister and a couple of her friends (teenagers) for an overnighter in Chicago on our way to Wisconsin. I chose the Hard Rock for the ambiance. I mean come on it is supposed to be "COOL". Well it wasn't. The Positives: *It is in the Carbon & Carbide Building, which is beautiful. *The location: it sits in the middle of everything *The lobby has two computers for guest use. *The fitness center is very nice. Cardio machines have individual TV's and there are head phones in case you forgot yours. They have protein bars for those that like them for a post workout snack. *Check-in and out was quick and Valet was very courteous. The Negatives: *The rooms were small and ours wasn't clean (pistachio shells on the floor). The rooms were painted purplish gray (we were on the Prince floor) with a picture of Bob Marley hanging on one of the walls. The girls thought the coolest part about the hotel was the fuzzy throw pillows. *Bathroom had only a shower and not a full tub. *The cable reception was poor; I kept looking for the bunny ears to fix the picture. *It isn't anywhere near the Hard Rock Cafe. *There was very little memorabilia. *There is no pool, and yes I knew this when I made the reservation. To wrap it up, I won't be staying here again. If I am going to drop almost 4 Benjamins on a hotel room, I will stay at the Palmer House Hilton. But that is a whole different review.

SOLUTION: negative

PROBLEM: I selected The Talbott for my recent family vacation to Chicago. We chose the hotel for it's close proximity to Navy Pier and otherwise central location. In retrospect, the phrase "location, location, location" apparently does not apply to hotels. It's a good thing the location was so great, because just about everything that happened inside the hotel was bad. Upon our arrival, our room was not ready. The clerk could have been nicer about the whole situation, and told us simply that "we would have to wait" without offering any sort of help with our luggage or a timetable for when our room would be ready. When we finally arrived in the room, the sheets were not clean. A call to housekeeping proved difficult, as I do not speak Spanish. The second day of our trip, housekeeping never showed to clean the room despite the presence of our "please service" sign hung on the door. We stayed in for some room service after a long afternoon on Michigan Ave. When the food finally arrived a full hour after placing our order, it was cold and not very good. Despite these poor impressions, the management was unwilling to compromise on price at checkout. My call to corporate headquarters was answered by a call center in Mumbai. They will not receive my business again.

SOLUTION: negative

PROBLEM: I was here on business so I needed to get some rest the next day but the walls were so thin that I could here all the carrying on in the neighbors room till 3 am. This was very beautiful building the room was a lot smaller than I expected and the staff were not very friendly. The person at the front desk had no personality, did not even welcome me to the hotel. All in all I don't think I will be back.

SOLUTION:
negative