Article: Quickly navigate to the website. Then find the Manage Orders or Customer Service tab. In this section, you'll be able to navigate to a list of your online purchases. Look for the specific purchase and cancel it. Remember, though, the quicker you cancel, the better your chances of not having to pay anything. Some websites will require you to send a message to a customer service representative before they confirm cancellation. Be succinct and direct when you send your message. If you're unable to cancel the purchase online, you'll have to call customer service. When you speak to customer service, provide them with your order number and tell them you want to cancel it. They may be able to cancel immediately. The customer service number is usually found under "contact" information toward the bottom of the website. Be very polite. For example, say "please" and "thank you." If they say they can't cancel the order, ask to speak with a supervisor. Many companies will not let you cancel a purchase freely if you just changed your mind about a product. Thus, you need to provide a legitimate reason for why you no longer want the product. Some reasons may include: The ad listing misrepresents the product. You found a cheaper price. The product is damaged or is not the exact product you ordered. If you are able to cancel your order, write down the confirmation number that the website or customer service representative gives you. This way, if there is an issue with the order in the future, you'll be able to reference your cancellation. After your order is cancelled, you should receive a refund. This may take a few days, so you'll have to check your bank account or credit card statement regularly. Remember: Under (United States) law, if you paid with a debit card, cash, or check, your money must be refunded within seven work days. If you purchased with a credit card, your money must be refunded within a billing cycle.
What is a summary of what this article is about?
Cancel online immediately. Call customer service. Give a valid, specific reason. Write down the transaction or cancellation ID number. Verify you received a refund.