My sister was in need of a root touch up and I was about due for my trim. With the holiday, it didn't seem like we were gonna find an opening for the two of us. She was looking through Groupon offers and came across this salon. Not only did they have availability, but they had an amazing first time customer special offered online that was better than the groupon, so we booked it. Bear with me, because this will be long... This is what is stated online (copied and pasted from the business website): $40 First-Time Ladies Haircut & Style AVEDA Comforting Tea Consultation Stress Relieving Scalp Massage Pure Plant Shampoo and Conditioner Hot Towel Treatment Hand Massage Precision Haircut Style and Finish (Save up to $60 Value) My experience: when checking in, my sister confirmed with the receptionist that we were to get the first time special that was online. My stylist, Breanna, thought that we had done a no-show but we were standing right there. She took me back and had me sit in the chair. She asked me what I wanted to do with my hair and I told her I just wanted a trim, to keep the length and maintain my layers. She did not offer me any tea nor did she do much of a consultation. I voiced my concern of thinning hair and inquired about the Invati treatment. She said she would use it on me when she washed my hair. During the wash, I had a mini scalp massage--wouldn't call it stress relieving, just a typical hair wash. I did not get a hot towel treatment nor was I offered a hand massage. My trim turned out perfect--she did an awesome job! When it came to the styling, she asked how I normally do my hair. I mentioned that we had a themed New Years party the next day and I didn't want to do much to it. She did mention that there would be an extra charge to curl my whole head. I thought that was weird. Usually when a service includes a style and finish, that would include a curl or flat iron! When we were finished, I had to remind her of product that I was interested in and was shown where to find it. When checking out, I mentioned that I did not receive any of the specials and the guy was very apologetic saying that they usually do that at the school. I mentioned the online special and he didn't know what I was talking about. Instead, he gave me some samples to make up for the lack of rituals performed on me. Will I go back to this salon? Probably not. I didn't really have a great experience to want to go back. If I just wanted to have someone trim my hair and not get any tea or massage, I can get that done elsewhere!
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negative