So as a chat counsellor you have to be aware that youngsters often address our chat when they are at their most low Therefore their emotions may be up in arms and they may find it difficult to reflect on and accommodate the counsellors questions

Please fix the punctuation.
So, as a chat counsellor you have to be aware that youngsters often address our chat when they are at their most low. Therefore, their emotions may be up in arms and they may find it difficult to reflect on and accommodate the counsellor's questions.