Problem: I went to this place with my wife a few days ago. She was amazed with the ambiance, atmosphere, music, design, and of course food. We kind of happened to stop by, since we were in the mall anyways, and I am glad we did. Customer service is great, but you can tell they are in the process of establishing themselves. Long story short - try it out. I would definitely recommend this place.
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A: positive

Problem: CON CON CON CON! If I could give them zero stars I would. I stayed there about 2 weeks ago with my girlfriend to go party and have a good time. Well from the moment we walked in to waiting 25 minutes to check in, not having our room type available, being downgraded, giving us an occupied room, coming back downstairs, waiting another 25 more minutes. They were neither apologetic nor accommodating. They offered to comp one night... which keep in mind we were paying more than $340 a night for serivce with an "F" you attitude. They were not able to comp the first night since we booked thru hotwire, too many red tape blah blah blah. So they offered us a $200.00 f&b credit. The restaurants suck at the hotel and are so hard to find. The restaurants were not showing the credit and so we had to call and straighten that out. They did offer to give us 4 access passes to their spa facilites but unfortunately the spa was only showing 1. The service, food, rooms suck. I will NEVER stay there nor would I ever recommend it. That's what we get for staying there when we could have stayed at the Wynn.
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A: negative

Problem: Roach alert:( I tried this place for the first time. The food was pretty good and very well priced. I was excited to know that I had found a decent Mexican restaurant close to me. While enjoying my taco plate with rice and beans, I forked a roach out of my rice. We immediately stopped eating and called the waiter to our table. She tried to offer me something else, but I couldn't stand the thought of my rice cooking and steaming with a roach. We walked out and will never be back again. Things happen, the place didn't look dirty. I know roaches can be a pesky problem, but people shouldn't be finding roaches in their food. I feel bad posting this, I mean no harm, but as someone who relies on these reviews when I decided on where to eat, I would want to know if I were you. Anytime something like this happens, I feel obligated to let people know. Hopefully they can resolve their roach issue, either way, I can't go back.
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A: negative

Problem: I believe in second chances, so I decided to try out Chantilly's again last night. While my experience was far better than last time, I just still think this place lacks, well, a lot. There were two patrons in the bar and only two more that entered in a two hour time period. Granted, it was Wednesday, but it's hard to imagine how this place can stay in business. It was a bit awkward because there was no music playing, so I felt compelled to play something on the jukebox. Any new songs were two credits ($1) so that kind of sucked, luckily I'm a fan of 90's music... The bartender (yes, the very same that cut me off previously) was actually really sweet this time, so that definitely warrants a star increase. It's still the only bar that I know of that is cash only, which is pretty inconvenient. It was a lot better this time, but this place is still boring and doesn't really have much to offer. I really wish that I could like it, but I'm still bitter and unimpressed.
How would this review be described?
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A:
negative