And sure enough over the next couple of days , I had four calls and spent three hours attempting to upload , download , reload and resolve things . And , I have to say the people at the other end were pleasant , funny and helpful . They concluded the issue was with my BB itself and not their network and they said I qualified for an upgrade - e.g. a new device at a discount .

Based on the preceding passage, choose your answer for question Why did the narrator spend so much time on the phone ?
Available options: (1). She was on the phone with tech support trying to fix her computer . (2). She was on the phone with tech support trying to fix her car computer . (3). She was on her cell phone talking as they tried to fix her cell phone . (4). She enjoyed having a conversation with them because they were so pleasant .
The answer is:
(1).