Problem: A sexy Albanian recommended this place to me, so how could I say no? Don't be fooled by the exterior, it's not particularly attractive or appealing but once in, you're caught. The interior is very nice, lots of tile and rock, very beautiful for a simple bagel shop. The staff is extremely helpful, sweet, and patient. I saw one staff member take his time out of restocking just to hold the door for a customer carrying some items. I rarely see that at other establishments. The ladies behind the counter always greet and help you with a smile! That was nice. :) Well I ordered a bagel sandwich with coffee and then had a crumb cake afterwards and ordered a brownie to go. Everything is priced decently (especially the sweets). And the food was great (ESPECIALLY the crumb cake!). The sandwiches are large and I could only eat half and had to save the other half for later. The only complaint I have regarding what I ordered was the coffee. It was very cold. :( This place is great for breakfast or lunch! And there is seating inside as well as outside!
How would this review be described?
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A: positive

Problem: We came in for lunch with a $20 Yelp Deal. The restaurant was located on W Sunset Rd/S Decatur Blvd in a gas station strip mall in Las Vegas. There is a partition in front of the bathroom door. The server gave us the dinner menus and he did not ask for our drink order.. The prices were really expensive. My friend went up to the counter and asked if they had lunch menus. There was one other couple having lunch. A female server took our order. My friend ordered the Schweine Schnitzel and I ordered the Bockwurst. Another couple walked in and sat behind us. The female server came out of the kitchen and served the couple behind us 25 minutes after we sat down. They did not recognized what they had ordered. The server went to the window at the kitchen and talk to the chef. I heard her say she gave the food to the wrong table. She never came back to our table to appologize or offer us a free appetizer or beverage while we waited for our lunch. How could she server the other couple our food!? The male server brought us our food about 9 minutes later. He did not say anything about the mix up either. The Bockwurst was tasty. The fried potatoes had pieces of crisp bacon. The red cabbage was okay. The Schweine Schnitzel was breaded. There was no sauce or anything on it. The scoop of German potato salad was served cold. The male server asked if we saved room for dessert. My friend mentioned the mix up and asked for a free strudle. He only offered us one. The Apple Strudle was served heated with a side of whipped cream and unsweeted cream in a dish. It was the best part of the meal, but did not make up for the attitudes of the servers.
How would this review be described?
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A: negative

Problem: I had been looking for a bike shop closer to the Steel Creek area for my Trek Domane 4.5. I visited Bicycle Sport and a couple other shops but this place made me feel more comfortabe. I had a tune up a couple of days ago and the mechanic did a great job. The shifting is now cleaner. This shop doesn't pressure sell you anything and are always willing to give you pointers or answer your questions.
How would this review be described?
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A: positive

Problem: Arrived at Excalibur at 4am with a 2 year old who was very fussy and tired as a last resort, cheap room until we had to check in to the Mandalay the next day. When we first arrived, 2 agents were both with different large families who were complaining about something. I waited in line for *45* minutes along with many other frustrated people. There were two "managers" on duty, or whatever they were just standing there looking like idiots. When we would ask them for help, keep in mind some people were just asking for new keys because they wouldn't work, they put us back in line and didn't apologize for anything. As I finally came up to the counter, the woman gave me a bitchy look as I asked her if she had any half day or special rates, (we were staying for 3 hours) and she snapped at me! THE RATE IS 80 DOLLARS, IF YOU WANT TO GET A CHEAPER RATE, BOOK AT HOTELS.COM. So my fiance went and called hotels.com, and after being on hold with them, walked back and was told that they don't do same day reservations since it was before 3 am. Went to sit back down and my daughter was screaming at the top of her lungs and throwing a fit. They kept staring at me, and did not care to help, after everyone had ending up walking away because of the wait. I am not impressed at all. I can appreciate the atmosphere of the Excalibur, however the customer service is terrible, and they should be ashamed that they would ever treat guests that way. Very unprofessional. And very offputting.
How would this review be described?
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A:
negative