In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

Q: customer: Hi. Nicole Robinson here.
agent: Hello. How may I assess you?
customer: I am Nicole Robinson need to visit Philadelphia to discuss security issues with the government officials there. So can you book a flight ticket for me?
agent: Sure, I can help you with the flight ticket booking. Can you please provide me your origin and destination airport codes?
customer: Sure. My airport codes for boarding the flight are JFK to PHL.
agent: Ok, on which dates you are willing to travel?
customer: My preferable dates for travel are 04/20 to 04/22. The price limit is less than 500.
agent: Ok, just a minute. I will check the flight for you and let you know the flight details.
customer: Sure.
agent: The Hawaiian airlines is providing the service in this route which is having a connection limit 1 and the price is 100 only. Can I book your ticket with this flight?
customer: I am happy with the airlines. You can book it.
agent: Ok, I have booked your ticket with the above mentioned airlines and the flight number is 1029.
customer: Thank you.
agent: You are most welcome. Thank you for reaching us. Have a safe flight.

A: book
****
Q: customer: Hello.
agent: Hello, how may I assist you today?
customer: I am David Adams. Can you help me to book a flight ticket from CLT to LGA?
agent: Sure, can you confirm your travel dates?
customer: My travelling dates are 23 and 25 of June.
agent: Do you have any another specifications?
customer: I need a connecting flight.
agent: United Airlines providing the ticket for you, the fare is 100 and connection limit 1. Would you like me to make the booking now?
customer: Please proceed to booking.
agent: Your ticket reservation done with the flight number 1010.
customer: Thanks for helping me.
agent: Welcome, have a great journey.

A: book
****
Q: customer: Hello.
agent: Hello, how may I serve you today?
customer: I am planning to book a ticket from LGA to LAS. Can you please help me out?
agent: Ok, may I know your planned dates for this journey?
customer: I would like to travel on Feb 02 and return back on Fe 04.
agent: Do you need a direct flight?
customer: I am ok with that.
agent: May I know your other requirements?
customer: I am ok with any requirements.
agent: May I know your name please?
customer: Sure, I am Daniel Martin.
agent: There is a flight-1001 by American airlines with 1 connection at the price of 100 in economy class with depart at 21:00 hours and return at 16:00 hours. Can I book it for you now?
customer: That's fine, please proceed the booking.
agent: Daniel Martin, your ticket is booked.
customer: Thank you for your service.
agent: Thank you for approaching our agency.

A:
book
****