Definition: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Input: This company has been used twice for repairs through my Home Warranty company. The first time the technician needed to get more parts for my repair. He was scheduled to return the next day. I left work to meet him there and he never showed up. When I was finally able to reach the office they said their technician was unable to come to work that day and they couldn't reach him. Finally I talked them into sending somebody else the following day. He showed up but couldn't do the repaid because the first technician had MY parts on his truck (and still couldn't be reach). What a DISASTER!

The 2nd time, and what I'm currently dealing with, the techincian came out and did the repair as scheduled. One week later I have the exact same problem. I called and called but got no call back so had to call the Home Warranty company just to get a call back. Finally they called and said they couldn't come until Friday. (it's Tuesday). My pool will be green by Friday. This is absolutely the worst customer service I've ever experienced. If I did a job, and the job failed, I certainly would NOT make the customer (who is likely already unhappy) wait a week before I meander over to take a look at whatever I apparently messed up. I would bend over backwards to fix my mistake in hopes of keeping the client as happy as possible.
Output:
NEGATIVE