Customer Service/Knowledge about their Business Center. So I'm check in at the Luxor, I have to pay and additional 12.99 for 24 hour internet service (ok - don't mind). I have to print something out (24 pages, simply word doc, b/w, nothing fancy). First of all the business center closes at 5pm. By the time you stand in the huge line to check-in your room (check in time 3pm) get settled in your room and get your business stuff together the place is closed. So I called the front desk and told her my situation - I needed to print out a 22 page document. I have it either via email or flash stick. She said I can use the computers near the front desk for $5.00 for the first 5 minutes and she incorrectly told me that printing was free. It wasn't. It's $1 per page. WOW! That's alot. So I go prusing around to get more info about the business center so I can be ready right at 7am the next morning. Unfortunately, no one knew more than the center's hours. The point was if I knew the services and charges I can weigh my options on what more affordable and accommodating for my situation. It seems that the $5 for 5 minutes for computer use and $1 - 1.50 per page printed is the norm in most of these strip casino/hotels here. WHAT I DID - I hate that these places try to get over and $5 and $10 us (as opposed to nickel and diming) to death. I used my laptop (with my $12.99 24 hours internet service (which is sometimes slow by the way) and I placed a print order to fedex kinko's at 12:30am for a great and it will be waiting for me at 7am (I got to choose the time and location) THE COST: $2.49 That's it! I need to take a cab and head up north tomorrow so I'll just do a pit stop and pick my doc on the way. Other option - the fedex kinko's is on Hughes Center a block from Bally's. So if you don't have a car you can take the monorail to Bally's and walk. BEATS paying a min. of $28.
How would this review be described in terms of sentiment?
negative