What is the sentiment of the following review?
I think the only thing this hotel has going for it is it's location. That would be the only perk to forking out the serious $$$ to stay at this mediocre hotel. Don't get me wrong, the place looks beautiful and the rooms were actually quite spacious and clean, but the reason for the bad reviews are mainly from the HORRRRRRIBLE customer service. Here's what happened to us on our 4-night stay: 1) We booked 2 rooms, one with just 1 bed and another with 2 beds. We show up at 11am to at least reserve our rooms and check in early. When we actually show up and get to our rooms, we get both rooms with just 1 bed. After going back dwon to the desk to get the CORRECT room, they tell us they are sold out and cannot fill our request...NO...NOT A REQUEST...OUR ORIGINAL RESERVATION!!!! Then they tell us we can call in the morning so that they can switch us into a room that has two beds...AND EVEN THEN THEY COULDN'T FULFILL OUR FRICKIN RESERVATION!! They had to bring us a roll-away bed for the remaining nights. ALREADY -1 STAR!! 2) Now, every hotel has valet...BUT I HAVE NEVER...I MEAN NEVER....been denied access to valet when I was a guest at the hotel. That, in my opinion...is UNHEARD OF. They told us that we could use the Colloseum valet, but that would mean we would have to walk all the way around the hotel to get to our room in the Augustus Tower...not worth it. MINUS 1 1/2 STARS!! 3) Now I know I shouldn't be too much of a big deal, but when I went to the Players Card services area to reprint my card, the lady went all POWER TRIP on me and actually told me, in a VERY HORRIBLE ATTITUDE, that I should not be so careless and not have it near any other credit cards or a cell phone. I mean really, how are you supposed to carry around those cards and not have them near items you carry everyday. Minus 1/2 star! 4) THEY DIDN'T CLEAN OUR ROOM ONE DAY!! I mean ok, we did leave our room at 2pm, but when we left, the carts were still out there and there was definitely no "do not disturb" sign left on the door. -1 another star. So there you have it. I would be very reluctant to return here, especially since they charge INSANE prices in comparison to everyone else. You are definitely not getting what you pay for. I'll stick to my usual Venetian/Palazzo. Or almost ANYWHERE ELSE for that matter.
Pick your answer from: (I) negative. (II) positive.
(I)