Problem: Write a positive (OPTIONS:
- negative
- positive) yelp review.
A: One of the best bus services i have seen.The only downside about this service now is that there prices on everything have gone up.Its still a great and best way to get around the city.

Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: Love coldstone, but this location was closed on a warm friday afternoon. With a sign saying "under new management". Way to disappoint two little boys bc you can't get it together and open at a reasonable time.

Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A:
Ok, after some conversations, reviews, and complaints I made to consumer organizations (not sure if this had anything to do with it), Sophia Fiori decided to give me a credit. While I am appreciative of the credit and glad they decided to exhibit some customer service and show credibility, I also think that paying with American Express worked to my advantage. AX opened an investigation about the issue and perhaps this also encouraged SF to pursue a resolution. Always pay with Amex. Be leary of businesses that do not take AX. (They didn't want to take it initially, btw. ) They did resolve it. I just had to be insistent.