My husband is a burger guy and despite our last two awful experiences at this location he talked me into giving in one last try. It's been two years since our last visit so I was hoping it had improved (couldn't get much worse), but boy was I wrong. Went there today (Thur about 1pm). 20 min later the waiter took our drink order. We ordered an appetizer which never did arrive even after we reminded our server. Our 20 mo old was getting fussy so we asked for a small plate of French fries, which also, never arrived. 40 min later our food arrived and once again, just like before, it was COLD. I ordered a hot prime rib sandwich. Ridic! My daughters grilled cheese was blah with unmelted cheese, fries were cold, and my entree was missing the coleslaw. I politely requested it again, but it too was elusive. They took my sandwich back to the kitchen and nuked it. Seriously I cannot say one good thing about the quality of the food or service. Truth is, I will tolerate sub par service for a good meal, but everything from the iced tea to my stale bread and the undercooked and tasteless steak fries was beyond disappointing. Our toddler even refused the fries and he eats everything!! We spoke with manager after paying and she offered a comp. Umm no thanks but greatly appreciate the gesture. The mgr was a sweetheart and admitted our server was normally a bus boy but they got so busy they had to have him serve. A scheduling problem maybe? Anyway it just couldn't make up for the awful food. I would avoid this RR. We can't make sense of the good reviews. Only thing I can think of is its young people who are happy to get a meal from somewhere other than Wendy's. Personally, I'd rather have Wendy's.
Choose: was this review given positively or negatively?
OPT:
(A). negative;
(B). positive;
(A).