This. Is a breath of fresh air.. everyone is nice. You get greeted. As soon as you walk in. Thats a plus. And the food... the food is fantastic. Definitely check it

positive

My experience with Spirit Airlines was atrocious. It all began at Las Vegas Airport - we were given no direction while waiting in an incredibly long line to check our bags. Customers finally realized we were in the wrong line, only to be moved to an equally long line with poor service. POOR STAFFING - For the record, I was at the airport nearly 2 hours before my scheduled flight. I was put on a standby flight that I clearly wasn't going to get on; however, they still ticketed me for this flight while REFUSING to tell me my other options. When I finally was able to get the other option (ie, my original flight had a connection that I was likely going to miss due to a delay out of Las Vegas), the employee told me the wrong time. I was under the impression the flight would be leaving its connection city at 1:30pm. The actual time was closer to 7pm. Six passengers on the flight from Las Vegas to DFW were hoping to make a connection to Chicago in DFW. Our plane (which was parked at the same gate) left 5 minutes prior to our arrival. There was no coordination of efforts. Because of this, 6 of us were stranded in DFW for 12 hours with no hotel option. We were (begrudgingly) given food vouchers. The supervisor, Carlos Betancourt, was the absolute worst customer service employee I've ever come across. I hope you strongly consider a re-training of your employees on customer-centric policies and politeness. As a student of business marketing, I was embarrassed that this sort of behavior is allowed in the airline industry. Carlos B refused to give me his supervisor's name. I was provided with your 1-800 number - cut off 3 times (it wasn't my phone) just when I was making progress. The lack of synergy between your corporate and field operations is beyond terrible. I will say, Larissa in DFW (a Spirit staff) was delightful - super nice and understanding. She deserves a raise! Perhaps, she could teach the course on customer engagement. I personally regret purchasing a ticket from Spirit Airlines - first and last. In the end, I feel like you guys should refund my ticket (and the 5 other passengers), but I realize that's never going to happen. Please try harder - in this economic state, you can't just expect to provide sub-par performance and survive.

negative

They recently changed Happy Hour offerings. Gone are the best sangria in town, healthy fish tacos and fabulous shrimp and chicken enchiladas. You can order them off main menu but you will pay dearly. Too bad, this place had the best happy hour around.

negative

This place was on triple D. One of the best tequila line ups I have seen and their beer selection is off the charts. I got the 4 taco sampler with plantains and chips and salsa. Also got a Mexican coke, in a glass bottle (the only way to have a coke). Service was prompt and everyone was nice. It was a Tuesday night and a little slow. There was a live band with a jazz flute. Nice touch.
positive