Detailed Instructions: In this task you are given a small conversation between two persons and 4 options on how the conversation should continue. Your job is to choose the most reasonable option. The conversation and the options are separated by a newline character. Each dialogue in the conversation are separated by a comma. F and M indicate female and male, respectively.
Problem:F: Hello, I'd like to return this sweater. I have the receipt right here. ,M: OK, let me take a look. Uh, so you bought this over a month ago. ,F: That's right. It was a birthday present for my niece. ,M: I'm sorry, ma'am. But if it has been over a month, we can't return your money. ,F: Are you kidding me? I haven't even opened the package, my friend. ,M: Well, that is just our store rule. ,F: There must be something you can do. ,M: I'll talk to my manager. ,F: I'd like to talk to him myself.
(A) M: I have already talked to the manager for you and you can return the sweater. (B) M: OK, madame. You can talk to our manager directly by yourself. (C) M: I can't return the sweater for you if you don't show me the receipt. (D) M: I'm sorry, I didn't catch that. Would you mind speaking more slowly?
Solution:
B