How might one describe the sentiment of this review?
Enter this Cleaners at your own risk! Normally a customer of "Prestige" in Scottsdale, I was hoping to find a local Dry Cleaner in town. Mistakenly, I took for granted the 'skill' it takes to dry clean, as well as the customer service it takes to keep a business thriving. I dropped off a Winter Coat, Black Sweater (somewhat dirty), and 3 pair of dress pants. The Coat was fine. The Black Sweater I literally had to get a roller & wet rag to finish cleaning. I never had something returned so sloppy. And then the pants.... all 3 of them had almost the exact same markings on the legs - as if someone spilled a solution or pressed too hard with an iron or something; I'm speculating because I don't know what goes on inside a Dry Cleaner! What I do know is that the Dry Cleaning process did not go well and though they were 2 different styles and colors, all three were stained the same way! I brought them back for re-do - already worried. They were returned the same: essentially RUINED. Luckily, the pants were still posted on the Express website, so I printed out the pictures & costs of all three and brought them in for reimbursement. Fairly straightforward, except for the fact that Mr. Le Baron Manager (Owner?) decided he was going to "challenge" me on the garments. Yes, apparently it's more important for him to be right than successful, because my clothes are now in a 'Trial by Jury' process, with the "Jury" being a group of Dry Cleaners to whom he pays a monthly "fee" in order to issue a 'report' in situations much like... this. Color me pessimistic, but I'm not feeling that "report" is going to come back in favor of me (the person that doesn't pay 'dues'). Oh ya... it takes a month. As I said in the beginning, Enter At Your Own Risk: knowing that your clothes may come back dirty, knowing that your clothes may come back ruined. And if they DO come back ruined, well, you just might be out of luck as the likelihood for proper reimbursement is slim. Actually, who am I kidding? Why would anyone want to enter this Dry Cleaner at all? I'll keep you posted on this, folks....Available options:
- negative;
- positive; I think the answer is
negative