In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello.
agent: Hello.
customer: I am Edward Hill.
agent: How may I help you? Nice to meet you Edward.
customer: Help me in booking my flight ticket to New York LGA.
agent: Sure, tell me your travel dates please?
customer: My travelling dates will be 04 to 06 Jan.
agent: Now your source airport code please?
customer: My source code is OAK.
agent: Thanks for your patience. I have found Hawaiian airlines which flies with one connection.
customer: You can proceed.
agent: Sure, your flight ticket has been confirmed now.
customer: Thank you.
agent: Thank you.

Answer: book

Question: customer: Hello.
agent: Hello.
customer: Emily Clark here.
agent: How may I lend a hand to?
customer: I need to have a flight ticket from OAK to AUS for an important business meeting, can you please help me out with booking of a flight ticket on those locations?
agent: Sure Clark, When you are willing to travel?
customer: I would like to start my journey on 12/29.
agent: Just a moment.
customer: Sure.
agent: Can you please share me your return dates?
customer: I would like to return on 12/31.
agent: Clark sorry to intimate, no flights are available with your requirements.
customer: Oh! Sad to hear that. Anyway, I will contact another agency to go there. Thank you for the information.
agent: You are welcome, thank you very much for contacting us.

Answer: no_flight

Question: customer: Hello.
agent: Hello, how can I aid you today?
customer: Due to heavy rain, I want to cancel my reservation. Can you help me?
agent: Sure, I am happy to help you. Can I know your name please?
customer: Eric Jackson here.
agent: Please wait for a minute, I will check the status of your reservation and get back to you.
customer: Ok.
agent: Thanks for waiting, we found a reservation on your name and it was cancelled successfully.
customer: Ok. Thank you so much.
agent: Thanks you for reaching us.

Answer:
cancel