What is the sentiment of the following review?
ZERO STARS!!! DON'T EVER TAKE YOUR PET HERE!!! I just picked my dog up from caspers after a 5 hour wait. When I arrived my Mini Yorkie was completely shaved down and didn't even have hair on his face! Yorkies have a very specific way of grooming. I told the girl we shouldn't have to pay because it was seriously and embarrassment of a grooming job!! The owner came out upset (extremely money hungry) saying they would just do a better job next time. I asked her again for a refund she was extremely upset and literally threw my money back at me and my wife and told us to never come back to her shop!! I was completely shocked at her behavior especially when the girl who groomed our dog and the owner herself BOTH ADMITTED that they did a terrible job. Never in my life have I been treated this way! Especially when they made the mistake. Please don't bring business to this terrible woman you will thank me later! And so will your dog!!
pick from the following. (a). negative; (b). positive;
(a).