Choose your answer: is the following review positive or negative?

So, went there the first time and thought the manager was great! So I went back the second time and had gotten two 3-wks old "male" rats, said by one of the worker there during March, 2011. And now! VOWLA! Baby rats appear out out of no where!!!!! Called and complained about the situation. Also they could do was paying me the money if I decide to sale those babies... They couldn't even offer anything else! Like a proper apology! As a new rat owner, how could I know that it's hard to tell their sex when they were only 3-wks old?! I did see their big testicle like thingies at the time when I purchased them! .......... Thought it was a great place, not I am second guessing about my feelings. Re-evaluation is needed for sure.................... baby rats............

Options are:
[i] negative.
[ii] positive.
[i]