instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello.
agent: Hello. How can I assist you today?
customer: I have a meeting with foreign delegates at San Francisco. Can you help me in booking a ticket?
agent: Sure, please share your airport codes.
customer: The airport codes are EWR and SFO respectively.
agent: On which dates do you want to travel?
customer: I am planning my journey on dates 02/26 and 02/28.
agent: Please may I know your name?
customer: My name is Samuel Moore.
agent: Flight 1022 of AA airline available for you on your route with 1 connection.
customer: Please book the ticket.
agent: Your ticket is confirmed successfully.
customer: Thank you for your assistance.
agent: Thank you for choosing us, have a good day.
answer:
book

question:
customer: Hi, Joshua Green here.
agent: Hello, how can I help you today?
customer: I am planning to book a flight in the afternoon time on 6th of Sept to reach Seattle, so please help me in booking a normal-cost flight.
agent: Sure, may I know your source and destination airport codes?
customer: Sure, my source and destination airport codes are DCA - SEA.
agent: May I know your return date?
customer: Sure, I intend to return on 8th of Sept.
agent: Do you need halt in between your journey?
customer: Yes, I prefer it.
agent: Ok, please wait for a moment.
customer: Sure.
agent: Sorry, there are no flights found with your given dates.
customer: No worries, thank you for informing me.
agent: Thank you for opting us.
answer:
no_flight

question:
customer: Hi.
agent: Hello, how may I aid you today?
customer: I am Sharon Adams. I need to book a flight ticket from Orlando to Oakland, so can you help m e with booking flight ticket on dates 11/18 and 11/20?
agent: Sure, can you please share your budget for airfare?
customer: Yes, I can pay up to 1000.
agent: Do you need any halt in between your journey?
customer: I need a connecting flight.
agent: Kindly mention your airport codes?
customer: Sure, my airport codes are FL-MCO and CA-OAK.
agent: Ok, please wait a moment.
customer: Ok.
agent: Thank you for your time, sorry, we have couple of connections on that route. Shall I proceed?
customer: Yes, please. No, please don't proceed.
agent: Ok.
customer: Thank you for the response.
agent: Thank you for approaching us.
answer:
no_reservation