In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Q: This skatepark is wonderful. The instructors are very encouraging and knowledgable. My kids have enjoyed the program and improved their skills greatly. The only issue I have is the owners and staff. Since the first day we began lessons, the desk personnel have been rude and quite condescending. It is obvious to me and many other parents that I have spoken with that the ""upper management"" need to work on their customer service skills. At KTR, they could care less about the customer or their issues. It is a real shame because it is really a great facility.
A:
NEGATIVE