Problem: I decided to let some time pass before writing a review, but I find that even though several months have passed I am still disappointed. I find that I am still very hurt by the way we were treated by Dr. Zacher's office. My husband had gone in for his regularly scheduled cleaning. The office wanted to take x-rays. My husband was not having any dental issues or problems. He was in for a regular cleaning. He is in the medical profession and has done a lot of research about the overuse of dental x-rays. He asked that he not have x-rays taken on this visit. Dr. Zacher and his staff said that they could not clean his teeth without the x-rays so they couldn't help him any further and he left the office without the cleaning. We never heard anything further on this matter. A couple of months after this incident our daughter fell and injured her tooth. When we were checking out, Rhonda said that since my husband had walked out on his visit that we would have to pay for his visit that day. The total was well over $300. I was standing at the desk, while Rhonda was saying rather loudly that since my husband walked out we had to pay. It was very embarrassing since there was a family friend in line behind me. I was so humiliated. I didn't know what to say so I paid the bill. I later inquired of several friends in the medical field about the industry standard for no show fees. The typical fee for a no show visit is about $30. They had never sent us a bill for the visit, but rather waited until I was in the office to embarrass me on the spot. We are a family with seven children, one in college, and they saw no problem with being unfair and gouging us for the visit. I have no problem with paying a REASONABLE fee for the visit. My husband was not asked to pay a cancellation fee when he left, and we were never sent a bill in the mail. They took great joy in embarrassing me in front of a family friend after coming in for an emergency visit. I am just so sad that after years of using Dr. Zacher, they would take advantage of our family like that.
How would this review be described?
++++++++++
A: negative

Problem: Check out is ridiculous!!!! Nice rooms and techy gadgets but check out in room doesn't even work and then when you get to the lobby...crazy long line.
How would this review be described?
++++++++++
A: negative

Problem: I love my doctor, but the office always makes me frustrated. I'm NEVER seen at or near my appointment time. Appointment at 10:30am? I get called back at 11:15am then wait some more for the doctor. I've had this happen with all appointment times, morning and afternoon. The front desk people are usually talking amongst themselves and it takes awhile to acknowledge someone standing at the counter. The lab people are rarely friendly. If I didn't like the doctor so much, I'd go somewhere else.
How would this review be described?
++++++++++
A: negative

Problem: Place is a JOKE! Walked in their to get a hair cut and sat down and the stylist decides to have a 5 min conversation with a salesperson that walked in after me. I would have thought she would cut my hair as she talked but didnt. I got up and left. She had a stupid look on her face. Never going back there again.
How would this review be described?
++++++++++
A:
negative