Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[Q]: We booked our hotel stay thru Yahoo and requested a room for 4 with 2 beds. When we got to the hotel, not only did they not have a room for us (we pre-paid!), but they said they could not guarantee what we had requested online, they could only give us what was available. The hotel staff was rude and condescending and only after I got upset did they finally tell me they did have a room for us. If you book online - beware! You may not get what you paid for. They did not stand by their promise they advertise in each room.

[A]: negative

[Q]: We just returned from a girls shopping /sight-seeing trip.The Palmer House was like home away from home.The hotel is undergoing renovations but we did not notice any inconveniences or hear any noise from the work.The lobby was breathtaking, all dressed up for Christmas.The staff from check-in to housekeeping was very welcoming and friendly.Our room was updated with two beds and two separate baths which was great for everyone to have their own personal space.I would not hesitate to recommend this hotel to anyone.Chicago is a great town.

[A]: positive

[Q]: While the hotel certainly seems to look beautiful, the hotel is actually far from it. Even booking a room online was rather difficult, and i wasn't able to reach a representative upon calling any of the contact numbers. In general coming here is a bad decision despite how it looks, its a mistake i wont make again and you shouldn't either.

[A]:
negative