Choose your answer: is the following review positive or negative?

I took an expensive evening dress here to get cleaned and they ruined the hem on it by ripping it apart. They not only wouldn't take responsibility for it, but the woman in the front of the store raised her voice at me and told me that if the dress was than important to me, I shouldn't have brought it them to clean in the first place. They refused to repair it or refund me the cleaning. I will NEVER recommend them to anyone, but will continue to tell everyone to NOT go there for any reason. Your better off cleaning it yourself than taking it to them.

OPT:
(a). negative
(b). positive
(a).