Q: negative

A: This place gets 1 star for 1 reason...the only good thing about this place is their vanilla milkshake. Service? Horrendous. Food? Totally mediocre. Atmosphere? Odd. Service was horrendous because the owner (I think) was very rude to my friends and I. We wanted separate bills, and yes there was 9 of us but so what? The "owner" then in an exasperated voice, complained that it's slow to do it individually. He changed his mind and agreed saying it was going to be slower that way. He was also rushing us when we ordered and seemed to be stressed....this guy had no control over his emotions whatsoever. Always complaining to the customers... My burger was huge, which is fine, but it tasted nothing special. I think I prefer burgers at Mcdonald's to be honest. Atmosphere was supposed to be a "classier" feel to it...more upscale than a typical burger place. But it was just weird for me...probably because the service totally warped my perception on the ambiance. Never. Again.

Q: negative

A: After visiting our Aunt in Goodyear, we ended stopping here for a bite. I have always enjoyed Red Robin, enjoy their selection of different burgers. There was nothing wrong with their food. Food was good as usual, but their service here was not acceptable. I can go down the list and make them sound like one of the worst restaurants around. But I don't want to do that! Basically, their service was very slow. Seems like they really didn't care? There were people on the floor texting on their phones, gathering together and chatting. In the mean time this affected their service, not getting the food out in a timely matter, had us asking every time if we can get refills on our drinks. And during all of this time they stepped over food and a wash rag left on the floor next to us. Finally when we were almost done, someone decided to pick it up and clean the area. This place was not busy, place was half full, and over staffed. But yet they had a hard time doing their job. There is no doubt that the management needs to step up at this location, customers do not want to deal with this. Would we go to Red Robin again? Yes, but at this locations? I doubt it.

Q: negative

A: There's a way to say "No, we can't service you" nicely. This establishment hasn't figured it out. I walked by with my 4 1/2 year old (Hello, little girls love mermaids due to Disney) while the ladies dressed as mermaids were handing out beads. We were rudely told we weren't welcome. I asked "Can I have a brochure? What if I want to come back when I don't have my kiddo?" There answer. "NO. You can't. These are for our customers." I'm still explaining to my daughter why the mermaid ladies were so mean. You can be sure I'll never step foot inside..kid or no kid. I understand there are laws prohibiting promoting gambling to minors but it is necessary to be rude in front of an innocent child. What lessons are we teaching? Vegas just isn't kid friendly.

Q: positive

A:
Met a couple friends here for happy hour - I can't speak to the regular menu, just the happy hour offerings. For round one, (the two gals) we ordered the fries - $6, the antipasti for one(chef's choice) - $7, and two of the grilled cheese sliders at $2.50 each. Service was prompt and all the food was very tasty. I knew about the bacon on the grilled cheese, but not the tomato. I am not a fan of hot tomato, so I would have asked them to hold it had I known...but that's preference, not quality related. The bread, chesse and bacon were just right...and I could have made a meal of these alone. The fries are thin cut, fresh and very nicely seasoned. Everything you could want in a fry - and generous basket of them provided! The antipasti platter was my favorite. Choice today was brie, sopressata, almonds and roasted tomato. The bread served with it was perfect...crusty on the outside and heavenly pillow within. Round two (the man joined us after he got off work), we ordered three additional grilled cheese sliders, the crispy shrimp and the chicken tenders ($5 each.) I ordered the red wine cooler ($4 happy hour special, available in red, white and pink.) As the server suggested - it was cool and refreshing with blackberry flavor. Loved the shrimp...similar to popcorn shrimp but perfectly exectued. Hot and crispy outside, tender inside and lots of flavor. Was let down by the chicken tenders. Nothing wrong with them, per se...but everything else was so well done, the plainness of the chicken really stood out. Will definitely be back for happy hour...and as my bank account grows, I'll look forward to working my way down the very cool drink list!