Sentiment analysis: What made my trip to this place memorable was the waiter knocking over a candle (they moved in for the plates when I was still on my last bite) splashing candle wax in my hair, face and over my clothes. The waiter said sorry sheepishly then erwalked away. That was it. I wasn't angry but I took it upon myself to speak to the manager who casually shrugged and said 'take your clothes to a dry cleaner'I suggested that since I wasn't to blame, perhaps he should pay for the cleaning bill or give us the meal for free (worth a try) but he was not having any of it. Eventually, he sighed and offered me 10 which I accepted although perhaps I should've negotiated on that Especially when he pulled out a roll of money two inches thick. I only decided to pop in here on a whim and first impressions were very much a reminder of what Indian restaurants used to look like although this also had a south east asian twist too with regards to the menu. The food was not too bad to be fair although it was on the expensive side and my new jumper had to be binned (boo)
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negative

Sentiment analysis: I've been here several times over the last few years and I gotta tell you, Lou's does breakfast right. The place is located in a little side strip mall and if you weren't looking for it you would probbly miss the joint. I've really ever only been to Lou's for breakfast, but man do they know how to make breakfast. The waitresses are usually quite prompt with greetingsand they almost immediately take your drink order and offer you a menu. I am a big time breakfast eater and Lou's really make my belly feel all warm inside. I don't have a favorite item on the menu, but I have probably tried them all. I suppose you can't go wrong with biscuits and gravy. I'm talking about real fresh buttermilk biscuits and homemade brown gravy underneath a some fresh scrambled eggs and cheese and you're in heaven. Lou's is not expensive and it certainly isn't some posh, uppity location. The place is clean and the food is delicious. What more can one ask for!
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positive

Sentiment analysis: came in and asked for a "standard service". I expected an oil/filter change.. etc.. I also had a service-engine light on. The service manger didn't seem very interested, didn't ask me any questions, didn't do a look over of the vehicle, and didn't really seem like he gave a [insert bad word here] about my needs. Thats fine I guess, I figure I am just another customer getting an oil change. When the service was complete, I got a call from the tech and he reminded me that my check-engine light was on. I told him it was because the gas cap was left off and asked him to reset it. He informed me that he would need to "schedule another service" and that my vehicle wouldn't be ready until 5PM that day?? That seems a bit strange to me. I knew why the light was on, and I told him. He said it didn't matter, I would need to schedule a service.. etc.. blah.. blah.. blah.. after this, I took the car to a small mechanic around the corner and he reset for me for 10 bucks.. done. This exemplifies the primary issue with car-dealerships like Freeway today. Consumers today have soooooo much information available to them. We know when our "new" car is really broken because I can ask a mechanic on the web. We know when we are getting swindled because (again), I can ask a mechanic on one of the 10000 forums available to us on the web. I can go to AutoZone and find out why my check-engine light is on. We (the customers) are no longer willing to be (for lack of a better phrase), taken advantage of. We want things done with quality, in a reasonable amount of time, and from a company that wants us there. Services like a nice lobby with "hair-cuts" or "massages" (as with another dealership I won't use) are completely extraneous and unnecessary. Just give me a bottle of water, a comfortable chair and fast internet. I only come to Freeway for oil-changes, and only because it is the least expensive (I purchased my car there). Consumers are becoming more and more savvy every day. In my opinion, dealerships need to recognize this and respond appropriately.
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negative