Overrated and consistently bad. People like to give high reviews but after my last experience there I am confident it was my last attempt for this restaurant. Every time I am there they are understaffed and the servers do not handle pressure well when busy. Another person at our table ordered their promotional drink for the soccer world cup (caipirinha). These drinks should be sweet and filled with limes but instead it tasted like drain cleaner with soda water. I upgraded my order to receive sweet potato fries for $1 and was delivered an order of twelve small fries. I would have simply asked the server for a few more but she did not come back to the table until dropping off our bills and never even returning to ask how the meal was. On my previous visit, I received food poisoning after having eaten nothing but their food that day. Four other people I was with also received food poisoning, yet the management refused to take responsibility when notified, instead insisting that it must have been something else we all consumed. As a person who has many years of experience in the service industry I am underwhelmed every time I have been here. The management is poor and needs to hire servers who, unlike them, can handle stress.

negative

I was a fan of their ube shake, but they changed the formula. The BF and I were excited to shop around while having a nice refresher, but this was just very crunchy ice with a sweet milk that was colored purple. No rich ube taste, just sugar and when you drink the liquid, it isn't completely meshed with the ice so you're just left with ice on the bottom. What the hell?! Was not worth the $2.99 each when it was a throw away. Don't get the shake drinks here. The fast food may do in a pinch, but their palabok wasn't even close to what it should be that I rather just skip it. This is one of those places I feel is more the brand name than the quality. I prefer Red Ribbon much better if I'm Seafood City.

negative

I'm sad to write a bad review for this place because I believe they are locally owned but we have given them so many chances and they keep failing. They have had to write us numerous checks for reimbursement because they lose items (over $1,000 not kidding) Even after losing several items, we gave them three more chances and they still disappointed. The drive through is great and the girls are sweet and know us but if we didn't take pictures of each and every item we dropped off, we would have never known how many items they weren't returning. A shame. It's very convenient also because it's right across the street from our home but we rather drive farther than go back.

negative

Plain and simple, good cold beer, food is a rip off. Asked for Chips and Queso, no salsa, paid full price for chips and salsa then was up charged $2.99 for a tiny / half full portion of cheese, thought it was small said something and was told they were losing money on normal portions, I still had 3/4 of chips left and was charged another $1.30 for the same 1/2 portion. So $2.99 + $2.99+ $1.30 for a 1/3 cup of Queso and chips, which I left most behind because of the aggravation. By the way my two beers were $5, makes no sense. David
negative