Really, if I could, I would give this place zero stars, because it is a disgrace. If you need an emergency vet in the Scottsdale/Paradise Valley area, go to Sonora Veterinary Specialists on Cactus/40th St.(http://www.sonoraveterinaryspecialists.com/). It's also 24/7, but unlike VCA PVEAH, it is a truly valuable, legitimate facility, and it''s staffed by engaged, committed, deeply caring, and extremely knowledgeable and skilled personnel. At SVS, you and your pet are treated well and what you pay is fair and justified. VCA is the opposite of SVS in every single way. VCA is, in fact, the WORST of corporate animal service providers. The space is small, cheap, cramped, and the staff are indifferent at best and don't convey any genuine love of or concern about animals in pain or distress. All they want is your money. They do NOTHING for the $99.75 they charge for an "emergency exam." We essentially paid that amount just to be given an astronomical estimate, literally nothing more--our dog was the exact same bloody, traumatized mess we gave to them when they gave him back--after making us wait nearly an hour without ANY communication). Furthermore, they tack on bogus surcharges ($5.25 for a "biohazard waste fee") that are irrelevant to the "service" provided, and their drug prices are absurd--$8 for a single Tramadol tablet, anyone? Conversely, our (and our dog's) experience at Sonora Veterinary Specialists was wonderful (even in the context of an emergency), and the cost was ultimately significantly less. VCA is a money-grubbing, depressing, sham.
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