My wife and I brought our animals here for over 10 years, even after moving to Stallings, we would still drive all that way. Recently after our oldest rescue passed away, we decided to find a new vet mostly because we had noticed that ever since becoming a "VCA" animal hospital, the prices have sky-rocketed, and the service has dropped significantly. When I say the prices are ridiculous, they are literally double for most basic procedures that you can get done at any vet office. If the prices are going to be that high, I would expect the service to match what I am paying, and that is certainly not the case. We always felt pressured into very high priced procedures, that when we turned down because of price, were snubbed off and looked down upon by the Dr and/or Tech. That does not stand true for everyone working in the office, but the great majority. I can truly say I believe this office cares more about money than they do about any living being, animal or human. To top it off, and this is what pushed me to finally write this review, is a few days ago I got an advertisement for dog teeth care in the mail from VCA. On the front page in big bold letters is " You can't get dentures for Peanut" Peanut being the name of my deceased dog, who passed more than a month ago!!! As I am sure most dog owners can relate, they become a part of our family, and after 13 years, a part of you. With the passing still raw in the family with my wife and daughter, seeing our dead dogs name, being used in an advertisement, without our permission was disgusting. The response from Stoney Creek??? Sorry that was sent from our corporate office in California, must have been done before our records updated. I don't want your excuse of corporate sending something, when we started coming here there was no "corporate" in California. All VCA cares about, yes they are known to me now as just VCA, the Stoney Creek we went to does not exist anymore, is the money. Find a consistent vet, one who knows your animals, and is not trying to rip your wallet out of your pocket the entire visit.
Choose: was this review given positively or negatively?
Possible answers:
(a). negative
(b). positive
(a).