Problem: Unbelievable. Sure they CAN place tax ON TOP of the beer price, although that doesn't seem wise from a presentation standpoint. But when you order a beer, then pay cash for it ($4.37 in total, I gave her a $10), and the server brings you back five dollars....wait a second, there was a simple mistake. She short changed me by accident... Then you ask about the remaining 63 cents in change, joking, laughing at was clearly a simple and honest mistake on her part... "We don't carry change" she says. Excuse me, is this a joke? Nope, not at WOB, and not only that, they round in their favor. I think most people would call that theft. So you ask for the manager, question him on the policy, never raise your voice, use no profanity and certainly never threaten him...then he says he'll have security escort you out because you are upset. OH MY GOD! He said they were not obligated to give exact change. What The!? So I talk to corporate, they fall all over themselves to apologize and send me a $25 comp, but I told them I'm never coming back and they needed to know why. I work in the industry, and have forever. I'd lose my job, and rightly so, if I ever treated a guest this way, and I'd never work with a place that has this kind of mind set. This is all fact, this actually happened exactly as described, its not sci fi or fantasy, it is not opinion or interpretation. It just blew me away. With all that Mill Ave has to offer, WOB is a stain in the area and does not deserve anyone's patronage.
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A: negative

Problem: If you're hungry and nearby, eat here. If you have a pursuit for delectable food, don't. I had the Inferno, which was certainly the item on the menu that I am best suited at critiquing. Luckily, the jalapenos and spicy mayo were able to overpower the dull bun and unseasoned ground beef patty. The pickle that accompanied my hardly palatable burger was shriveled. Service was almost inexistent for me. Upon entering, nobody was at the podium so I sat at the bar. A girl greeted me and handed me a menu. I ordered a water and never received it, nor could I capture her attention to place my order. I found this to be an opportune time to use the restroom facilities, which are tucked in the far back and lack signage. Upon my return I moved to a different seat at the bar and another gentleman greeted me and I again order a water. He quickly turned around and I gave my order for the Inferno Burger to his back as he was typing it in. All in all, I won't come back here unless I'm hungry and need something quick, because the burger actually did come out rather fast after the order was placed.
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A: negative

Problem: I have been coming here since my Air Force days back in the early 2000's. They have delicious food and great lunch special prices. I havent been back in years because I moved to Gilbert and i was surprised they are still open. I got the curry chicken today lunch special for $2.99. It was so delcious. Friendly and fast service. Glad they are still in business.
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A: positive

Problem: Vegas folks are lucky that the Vegas equivalent of SF's Tony's Pizza Napoletana does not feature the 1 hour+ wait of the SF location. In true Vegas fashion, this place has a lively and fun atmosphere, ample seating and today's featured soup: beer. I've come here a few times and some of the pizza were hits and some were misses, I wish I had taken better note of which of the pizzas I had already tried. One time my husband had us order the "QUAIL EGG WHITE ROSE POTATO GUANCIALE" and the mix of toppings completely killed my taste buds, and the crust had a very burnt flavor (not the good kind I've had on their other pizzas). I personally wanted a Pepperoni calzone that day and was really disappointed by what we ordered. We left the restaurant, went to Commonwealth, and on our way back to our car, I stopped inside Pizza Rock and ordered a slice of pepperoni from the to-go area and it was heaven! Their MARGHERITA 17 is another reliable favorite that has a subtle flavor and they advertise that they only make 73 per day. The staff here is usually on top of their game, very well-trained. One thing I love about this place is the DJ mixing music videos - because who doesn't want to see Chumbawumba being mixed into other 90's hits while eating delicious food? Parking: Park at the Grand and get your valet ticket validated at Pizza Rock, super simple.
How would this review be described?
OPTIONS:
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- positive
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A:
positive