Sentiment analysis: I always feel like I am in a cafeteria when I'm at a Boston Market, but this one? It makes me feel like I'm in a cafeteria... a sanitarium cafeteria. The place was gross. Not sanitary. Food was old and gray. The place creeped me out. Big thumbs down
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negative

Sentiment analysis: This company's contract is very frustrating to work with. I signed a 60 month (5Year) contract and in their fine print, if you don't notify them within 90 days of the end of the 60 month contract, they automatically re-sign you for another 60 months. I have used them for 8 years but they still want more money out of me. I pay $71.28 for a cassette tape player. I can not speak directly with my sales rep, at least she is willing to send me an email. I did get her name from someone on the 800 number I was directed to call if I had questions about the "nominal rate increase"...again. I am still working on canceling service.
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negative

Sentiment analysis: UPDATE: I mailed a letter to the spa director with our list of complaints. I was surprised when I received a phone call from the director. He wanted to discuss our experience and promised that they were in a transition, updating the spa, etc. He refunded our money and offered us a massage at no cost so that we could be impressed and change our minds about this place. We were looking forward to a great experience, as promised and I fully planned on updating my rating here on Yelp. So, I called last week to book our appointments only to find that the director is no longer with the spa. I left a message with the spa manager and after several days she has yet to return my call. I guess the good service left with the director.
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negative