How might one describe the sentiment of this review?
We stayed at the Luxor as part of a Southwest airline vacation deal. Our first room was in the pyramid, and it was actually quite nice. Big TV, comfy beds, excellent mountain view. Inside the hotel, the room overlooked the back of the mezzanine, which was actually extremely dingy, but who cares what the view is from the room door, right? Our second night there it rained. My girlfriend was feeling very ill, and so we decided to turn in early to try and get some good sleep and get her feeling better. We returned to the room around 8pm, to find that the roof was leaking, splattering on the table and chair by the window. I called down to report the leak, and a rude receptionist told me they would send up maintenance. This seemed odd to me, having worked as the maintenance manager for a hotel for a few years. What was maintenance going to go, scale the pyramid and reseal the window in the rain? By 9pm we still had heard nothing. I called down again and they just transferred my call to housekeeping. The housekeeping manager said they had never received any request for maintenance, and that the policy was when this happened they should just move our room. She then transferred me back to the front desk! By 9:20 we were told that they were going to upgrade our room, and move us to the west tower. At 9:25 the maintenance guy shows up, and despite us telling him 3 times that we would be out of the room shortly, he insisted on coming in and putting towels down. By 9:40 the bell hop showed up with our new room keys and asked if we needed help with our luggage. I said no, so he promptly took off without bothering to tell us even what general direction we should head to find this room. The upgraded room in the tower was much nicer, though smaller than the pyramid room. When we were finally settled in, my very tired and very optimistic girlfriend decided to take a soak in the jet-tub, and I decided to get a few drinks to put in the fridge. When the tub was full, the jets didn't work. When I returned, I found that the fridge didn't work. So, I went down to talk to the manager on duty. He told me that none of the jets work, and if we want, he could send maintenance up to fix the fridge. After all we had been through already, I told him to send someone in the morning. His response? He wouldn't, but I could call down and have someone come up. He didn't even bother getting my room number. I was tremendously disappointed in the Luxor. It is a beautiful facility, clean, reasonably well maintained, with only a few minor problems. However, they clearly do not really care about their guests, and so the minor problems that they do have are magnified. Stay at your own risk.
negative