IN: Write the next sentence in this paragraph:
How to deal with customer complaints
Take a deep breath and put your emotions aside.
When someone is complaining about your business, it can feel like an attack. But you need to remain as calm and emotion-free as possible to help successfully deal with the complaint.
OPTIONS:
- If you react with anger and frustration, the customer might feel it too. Take a deep breath, and do what you can to avoid becoming angry and frustrated.
- Before you meet or speak with the customer, take a deep breath to help you calm down and put your emotions to the side. Let your calm demeanor guide the customer as much as possible.
- Resist the urge to scream or hit someone when they complain. Its important to hear these things from the customer to preserve your emotional control.
- Assess if you have heard a customer complaining about your business' products or services. Customers often complain when they have a bad day or a bad experience.

OUT: Before you meet or speak with the customer, take a deep breath to help you calm down and put your emotions to the side. Let your calm demeanor guide the customer as much as possible.

IN: Write the next sentence in this paragraph:
How to survive in the desert
Wear clothing that minimizes sweat loss.
Most of your body's water loss happens through perspiration. Cover as much skin as possible with loose, light-weight clothing.
OPTIONS:
- If you want to survive in the desert, you need to keep yourself covered while hiking. If you're not wearing tight-fitting clothes, the natural oils that come from the sun can permanently dry out your skin.
- Fabrics that absorb water, such as cotton, sweat less, and are easy to wash. If you do not like wearing cotton clothing, then you can use cotton swabs to block sweat and dampness.
- Include this type of clothing in most physiological activities, such as driving, water skiing, and prolonged manual travel. Avoid loose cotton clothes and tight clothing.
- This will trap the sweat against your skin, slowing evaporation and therefore water loss. For this reason, it's probably best to go with a cotton undershirt rather than a wicking fabric.

OUT: This will trap the sweat against your skin, slowing evaporation and therefore water loss. For this reason, it's probably best to go with a cotton undershirt rather than a wicking fabric.

IN: Write the next sentence in this paragraph:
. two guys beginning a arm wrestling match, the guy in the back shirt
OPTIONS:
- stuns the guy in the middle with a jab to the target.
- suddenly pick the guy in the middle of the chest, they swing him around and shoves him onto the ground and the pair is rubbing biceps after the other guy punts the black guy to the mat.
- then gets caught and the guy on the left takes off for the door.
- wins the first match.

OUT:
wins the first match.