Q: negative

A: This place is just not very good at all. The place is incredibly loud for one. It's a nightmare for me being deaf in one ear. I can't hear a thing in there, and I've tried sitting in three separate places in the restaurant. The portions are really small, the pasta is really big and doughy, and in three meals I have yet to be impressed.

Q: negative

A: The wait was more than 3 hours to get a learner's permit. That is not only frustrating, but an eternity for an excited 15 year old. After all of the waiting and the chaos is was a miracle to even pass the test. The first thing they do now is the picture instead of doing it at the end of the process. We waited at least 45 minutes for our number to come up for the picture alone. There has to be a better way to do this!

Q: negative

A: I bought a gift certificate for a mani-pedi for a good friend who had just delivered a baby several months ago when I was visiting her in Charlotte. I received a call from her when she was able to finally get the chance to redeem her certificate. When she presented her gift certificate on check-out she discovered that it was several days expired. She had been extremely busy as a healthcare provider and new mother and had even taken her baby with her that day to get her nails done. She understood that she the certificate was expired, but tried to explain that she had been unable to use her certificate since she had not had much help with her child (now old enough at 6 months to be taken on errands) and had been working full time as well and to please allow her to redeem it as I had already paid for it. The associates refused, and she paid for the whole set. I called from the DC metro area to also beg them to please allow her to use it as it was only several days late and I had already paid for it and was told it was against policy. I have given this business 2 stars at this time due to their customer service. This is a rather new business, which would have received repeat business had they at least tried to work with her. Instead they received a free $35 from me for services which were not rendered. I do not need a refund and do not expect one. Rather, it would have been reasonable for the business owners to work with the customer in a difficult situation. In addition, most gift certificates don't expire in 6 months - perhaps a better policy would help.

Q: negative

A:
I stay in Vegas often and usually try to pick a different place each time just to try everything. Lately, though, I've been staying at MGM more and more often just because the other properties seem to be going downhill. Monte Carlo is one such property. Casino: The casino was OK and had a good vibe. My only annoyance here was a pit boss totally ignoring me betting $20-$30 per round on roulette because I was using the $1 chips (it was a $5 minimum table at the time). After several rounds he finally came over and offered to explain how the comps work and that we need to bet a lot more than the minimum to be noticed. Really? Well if you'd been watching, you'd have seen that I just dropped $400 on the stupid table. He did try to make up for it once he noticed how annoyed I was, though, so that was cool. Also, it didn't help that the dealer at the roulette table was totally uninterested and kept looking off in the distance and yawning. I don't think the employees are very happy here. Hotel: The hotel is "eh". My standard rant at any of these properties are their so called "queen sized" beds. They are NOT queen sized beds! They're doubles!! Don't advertise that you're getting a queen size when it's a tiny little double!! The pillows were like 2 foot tall bricks the first night. I asked housekeeping for better pillows for the second night and they brought some feather pillows up which were much nicer. The rooms are VERY loud. I could hear people coughing and sneezing a floor up and below from me and also next door. The plumbing is really really loud, too, and at one point was making a really loud hummm for hours. I was awoken each morning around 6AM and couldn't get back to sleep because of all of the noise. Not a good way to encourage me to stay up all night gambling :( Go to MGM. It'll be much nicer.