My husband and I frequent the one in NYC on 7th and it is wonderful. This franchise in Caesars was absolutely HORRIBLE. I ordered the Corned Beef Hash and it looked like a rat had taken a dump on my plate. We took a picture of it and took it to NY and they were quite disguested at how someone could allow this to be served. The wait staff was less than accomodating (we had heard from the area shops was normal) so we just left. No tip, nothing. Will never dine here again. THEIR NICKNAME WAS "THE RAT DELI". Thank goodness they were closed down.
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negative

II would not recommend this place for active or any military member currently serving. First, I dropped off my dress blues uniform on a Wednesday afternoon. The employee working there stated the uniform would be ready the following Thursday. However, after hearing that I needed my uniform before, due to taking my DA photo on the following Thursday morning, he said he could have them ready by Tuesday. Hearing this I left my uniform there. The following Monday I called John's alterations to see the status on my uniform. The gentleman that answered informs me that they have not gotten around to it and that it should be good by the next day as requested. I call the next day, the Tuesday, five working days after I dropped them off, and was informed that the uniform would not be ready until Friday. I was pissed. Being an officer in the Army Reserves and a federal law enforcement Agent I remained calm. I went to the store to retrieve my uniform. The same desk clerk was there and he is trying to backpaddle his way out of not getting my uniform done by saying he originally said it would take over a week to be ready. I looked at him in disbelief and said who would want their uniform after an appointment. He knew about my appointment because I stressed that when I dropped it off. Now the store is empty and I am the only customer both times. Business does not look hectic and this guy does not own up to his mistake in stating that he would have my uniform done by Tuesday. Obviously he is unhappy and does not pay attention to details. I could only imagine how my uniform would have looked if they had done the job. I would never go back there. I went to Luke AFB and the alterations store had my uniform ready the next day. For those of u that take your uniforms there you have been warned.
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negative

Excellent coffee! I got an iced mocha and it was delicious. Plus they made the coffee fast and were very friendly!
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positive

Food was beautiful and very good. The evening was ruined by very bad service. No one asked how our meal was until it was over. No one bothered to take our salad plates away, or our dinner plates. We were asked of we wanted a drink refill with our check. When we asked what he suggested, the waiter couldn't tell us anything. He didn't tell us that anything even came with our meal. The waiters were even dressed sloppy, was the manager off? Shirts were not button, with ties. The young women as the Hostesses were well dressed and very pleasant. We won't go back. The service always makes a difference to me.
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negative