Sentiment analysis: 1 star an only because 0 isn't available. Back again, for more punishment. GOD I can't wait for a better place to open nearby. There is nowhere else to go nearby so we have to come here out of lack of options. The customer service is the worst I have ever seen. Food is good, patio is nice, service is atrocious! How the servers will drop something off at one table and not even address the new table who just sat next to it is unbelievable! HORRIBLE SERVICE!
+++++++++
negative

Sentiment analysis: Very nice hotel. Beautiful, large and clean rooms. However, customer service was not so great. Overall, the place just felt stuffy and staff was not very friendly. Upon checkout the girl at the desk didn't even bother to ask us how are stay was or thank us for staying there. She just said hello and then handed us our bill. I am fairly easy to please, but when I'm paying for a hotel like this I expect you to at least pretend you appreciate my patronage.
+++++++++
negative

Sentiment analysis: Very friendly staff... was a bit disappointed that they didn't have any cherry ice but the lady behind the counter said they change out the flavors regularly. Apparently the cherry is not as popular out west which shocked me because that's the only flavor i ever got at Rita's in Jersey. The tropical fruit was an awesome substitution though and helped bring me back to my days eating these in Jersey. The consistency and flavor is all there. It was a bit strange actually walking into a store as all the ones I ever remember going to were just a window with seating outside. The drive through is a plus but we went in since KC had never eaten here before. Hope this location sticks around... if you're smart and in the area you will grab Rita's on a hot day. Will make you feel soooo much better.
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positive