I have been to this Michaels a few times and every time it is the same. The employees are NOT interested in helping you with anything. The store is pretty big and when you are looking for something very specific it can be hard to know where it is. I have gotten an attitude from all employees that I have encountered here.
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negative

The Good Egg is the best egg...place! Two kinds of eggs benedict to choose from. pancakes of all kinds. A crepe thingy with blueberries to die for. But the food is not why I am writing this review. My wife and daughter usually have specific orders and want substitutes. Ask for things not even on the menu. I suppose they are a waitresses worst nightmare, lol. In fact, one visit to US Egg a few years back resulted in the worst experience with a waitress we ever had, they were rude and said, "absolutely no substitutes" and other events that day that meant my wife and daughter now boycott the US Egg..anyway..back to my review of The Good Egg. The entire staff is super friendly. They act like they enjoy working there. I think they actually do! So it is a very nice, friendly place to be on a weekend morning. And even when they are packed, they have the whole system figured out. Ok...now for the extra impressive part. Not only did they change the pumpkin pancake with pecans to be a pumpkin pancake without pecans...they made cinnamon butter for us and they do not even have cinnamon butter! But wait there is more! They made a grilled cheese sandwich for my wife and it's not even on the menu! It's just everything you want in a breakfast place. And it's makes my wife super happy. Love us some Good Egg!
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positive

I wish I could give this place a good review since the food itself is usually good and they have some decent deals. But the fact is that make far too many mistakes with their orders: Once they only brought me 25% of my actual order and more than once a driver would forget something, promise to return with the missing item and then abandon me. But the main reason Papa John's has lost my business is because the Phoenix Director of Operations, Christina Carter took it upon herself to send me a homophobic email describing gay people as vulgar and stating that I should take my business elsewhere. Prior to this, I had boycotted Domino's Pizza for years because of the company's antigay attitude but never in my entire life have I ever heard of an employee of a company (much less an upper manager) directly targeting a specific individual customer and telling them "We don't want your kind here." I notified both the corporate office and this store of Ms. Carter's actions and neither place could even be bothered to do so much as to issue a minimal apology, implying that the company itself fully condones, supports, and encourages Ms. Carter's reprehensible actions. If you give Papa John's your business, just be aware your pizza will be topped with hatred and bigotry.
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negative

They should rename the Genius Bar to the Halfwit Bar. Seriously they throw Genius around way too liberally. Google yields more helpful information than the simple condescending clowns Scottsdale Quarter is offering up. I love Macs, but don't waste your time at Scottsdale Quarter. They have had to replace two of their $5,000 giant glass doors already because they piss people off so much.
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negative