Sentiment analysis: After months and months on hiatus I have made a resolution that I think I'll actually be able to keep (unlike the NYE 'resolutions' exercise and less carbs) and that is to get back to the good work of keeping up with yelp and my amateur reviews. It started to feel like homework, but all fair and decent people need be warned of the good and the bad this and other cities have to offer by impartial peers'. Now, it saddens me that my first update of 2010 will be such a disappointing experience that was Girasole last night. However, I feel the need to document the experience immediately. If only some other yelper could have prepared us for such disrespect perhaps we wouldn't have been taken so off guard (hence my warning to you...). The lady and I wanted to try somewhere newish and I hadn't been here in over a year when I was the second to review this joint on yelp in 5/08. I'm sure much of what I said then applies today, very loud...decent service, a little above average food with a seasonal menu. I call and make a reservation well in advance so as to try to mitigate what I seem to remember always being a wait...We arrived at 8PM sharp for our reservation and don't get anyones' attention for a little while, but eventually do see who I assume is the owner. We mention our reservation, he says no problem 15 min...Great! I understand you're busy and we'll just wait a while...15 min, 20 min, 25 min...Okay, I'll try to make this easy.."Sir, may I please give you my cell so you can just call when the table for 2 opens?"..."Sure, what is it?". We go across the road to starbucks and wait for the phone to ring 30 min, 35 min, 40 min, 50 min...Now, keep in mind I booked a reservation well in advance. We go back to the restaurant and wait again cramped like sardines cautious to make eye contact, which we do. Okay, I know what you're thinking why not just leave? I've already admitted it's nothing special. I know you've been there...we kept thinking what if we leave now just when he's about to call. So, we continue to wait and then someone walks in right behind us bumps Annie out of the way and just stands for maybe 30 seconds...the owner runs over bursts through Annie and I and just grabs the couple and seats them immediately. I have never seen such blatent disregard for other customers'. It was clear these folks were just regulars so he seated them ahead of everyone...what's so bad is it was right in front of us. I can appreciate that we are not regulars' , but c'mon pops' have a little discretion. Please take this as a cautionary tale, doesn't matter if you have a reservation, doesn't matter if you leave your cell (btw, still hasn't rang) and you pretty much don't matter if you're not a regular'. There is a happy ending...We ended up at the bar at Eleven, I had a great tuna tartare and a piece of fish and Annie had a wonderful order of steak/frites. We won't be back to Girasole.
+++++++++
negative

Sentiment analysis: Made reservations for the latter part of lunch time and was greeted by Jeff, who was also our server. He was very VERY attentive but not intrusive. He was there when we needed him and allowed us time to hang out and catch up. We were there to celebrate my girlfriend's birthday and he made the experience wonderful. His attentiveness and thoughtfulness even made the paying for the check easy and uneventful, no fighting for the check! We started with a couple of appetizers: Dirty Mac and Cheese and the hummus, both were awesome. The kids order burgers off their very creative book menus to keep the kiddos occupied and we ordered the half chicken and calms. Everyone walked away full and definitely planning on our next visit to MadeLV. Another incentive for me is that they have Steigl Grapefruit beer, one of my favorites. We loved the Christmas ambiance, Jeff was amazing, and the food was great. American tavern with a twist, definitely a great addition to Tivoli.
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positive

Sentiment analysis: Seating is really tight.. Not much room in the booth for 4 people. I thought the place overall had a chemical kind of smell to it. It was difficult to get food from the back area out onto the plate without making a mess everywhere. That whole process was awkward. Would be better if you could go on both sides to get food, instead of only one. Food was okay. But found a hair in my pizza. Not sanitary! Service was good though! Will not be returning here.
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negative