Problem: *** UPDATE*** Just had a glorious experience with U Swirl....that is sarcasm. I am a big fan of yogurt and so I have been going to u-swirl as it is close to my house. I drop about $30 every time I go (fam of 4). I have been saving up the stamp cards as I have done in the past with other yogurt places. I literally have 4 full at this point. So I decide to use one tonight. I am the only one getting yogurt tonight so why not use a card. It says free 16oz yogurt with toppings. So I grabbed the small cup and got my usual. I go to check out and the kid says ok your total is $2.25 or something. I said Oh no I have a free one. He said right...we pay for up to 16 oz. I said...that's not what it says. He said that's how it is. before I could even finish asking him my husband had handed him our card to pay and he ran it. Literally seconds. It all finally settled on me and I was like No, this is wrong...I have spent $100"s of dollars here over just a few months. This is not how you treat your customers. The stamp cards are misleading. I have never experienced this with other yogurt shops. So I said...I don't want it. He said...you already paid for it. I said..refund. He said I can't, I don't know how. I said....that's not my problem. He was just like all the other workers at U-swirl (see below) Incredibly rude and unapologetic. You see...it's not us the pesky customers giving him a pay check every week. It's the money gods above. We are just the annoyance they have to deal with as we are such a bother. So he goes and get a shift leader. Not a manager (she made that quite clear). I explained everything and she processed the refund. She then took my yogurt. Oh and I had to ask for my punch card back. LOL. I thought I was in la la land. I couldn't believe what was happening. The WORST customer service I have experienced in a long time. I love how U-swirl thanks you for all your money spent. Yes...spend $100 and we will take of $2.00. Wow...oh and we will put a pretty bow of A-hole attitude on top. They would rather my yogurt sit and melt on the counter and upset a consistant customer than honor what is on the card? I hope that $2.25 was worth it. I know, I know, the frozen yogurt world has very little competition so of course you can treat your customers as you please. ;) Honestly, what it comes down to is they are misleading with the punch card. You should say up to 16oz free with toppings. Oh and a side note...my Mom lives in the neighborhood. When I told her she said they have never once charged her for her free yogurt and it has always been more than 16oz. So with all of that said...Starbucks got my money today and any other yogurt shop in the valley will get my money...u-swirl will no longer be cashing in from me, my family or my friends...and that's a lot of people. Good work team u-swirl! Friday June 1st 2012 ******************************************************************************************* Well I have moved and u-swirl is now my local fro yo spot. The yogurt is very good but the customer service is very bad so let me break it down for you. The location has plenty of seating inside and even a few tables outside which is nice. I'm not a fan of the setup as it gets backed up very easily but whatever...that will never change...so no biggie. My usual is cake batter with butterfinger pieces and shredded coconut on top. Yum! I also enjoy the banana but only when they have peanut butter. Bring back peanut butter! I wasn't a fan of the tart but I'm picky about my tart so I'm sure it's great. My husband only ever gets the tart so it must just be me. They have a great variety of toppings and everything is clean. I would honestly give this place 5 starts if it weren't for the people at the registers. I have never been to a yogurt shop where the people look at you like they want to kill you. It's incredibly uninviting and I feel like I'm bothering them by being there. They do not smile, they do not say anything really other than put it down and you can take it off now...in such an annoyed tone. Stop ruining fro yo night with your negative vibes. The last time I went in the girl at the register just stood there with a sour puss chatting it up with who I can only assume was a friend of hers. It's just weird that this is ok. Anyway..that is my only rant. Other than the employees it's pretty perfect.
How would this review be described?
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A: negative

Problem: Eat. Here. There is a vast menu, food is reasonably priced. The food is well prepared. I can keep going on and on, but I am making myself hungry thinking about this place. Yummo!
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A: positive

Problem: Tasty, pretty darn reliable. Had one encounter with a girl working at the counter who was truly unpleasant and that turned me off for quite some time. Last time I was in, everyone was friendly.
How would this review be described?
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A: positive

Problem: HOW HAS NO ONE REVIEWED THIS PLACE YET?!? It's amazing! We need more places like this in America! My boyfriends parents wanted a gift card from here for Christmas, so we made a stop while we were in town yesterday. As mentioned previously, IT'S AMAZING. I'm a vegetarian, so the meat has no appeal to me, but they had a ton of sausages, sliced meats, and even fish! Their selection of cheese was also quite impressive. What really was cool to me was the massive amounts of chocolate and European bakery mixes! I had a hard time picking out what I wanted, until I saw a box full of chocolate with a picture of kittens on it, and it was called Katzenzungen! Its so fun just to say! Although, I looked it up on the internet and the chocolates are supposed to look like cat tongues...which is kinda weird but still super awesome at the same time! I will for sure stop in and visit Bavaria the next time I am in Madison!
How would this review be described?
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A:
positive