I have been a AT&T customer for over 12 years and recently had to replace my phone. I'm not sure if all stores are like this one, but after the initial friendly greeting from the blue shirt members, they get right down to business. I explaind my issue, and was given a big fat "your not covered" and "we can't help in this store, because you got the phone from a reseller"... that's strange because the sign said AT&T on the door. After wasting my first hour with this 20 year old "insurance" sales man, I moved on to the manager. Wow, this guy was something else, rude, arrogant, demeaning, talking slow to me and explaining that it was a computer error and not their problem, only after I had pointed out for the 10th time it was their mistake....oh sorry I mean the "OTHER AT&T STORE". He said he would call his manager and get back to me. Hour and a half wasted in my busy schedule. I got a call several days later and a new phone a week later. The "insurance" deductible was still several hundred. I should have just replaced the screen myself. Lesson learned. This store promotes sales only, not customer service. If there were no stars, they get it. Yes I have my phone, but only after becoming one of those angry customers whom I detest. I will not go back to this store, which is so frustrating because apparently the "retailer stores" are not AT&T.....any way, that's for another day. Avoid this store! These guys will soon be working at a car sales near you!

negative

I knew I had to see Edinburgh Castle. We could see it from our hotel room window, gleaming under floodlights in the chilly Scottish night. I also knew I would share my visit with a throng of tourists, complete with loud children and slow senior citizens. So we trekked here on a foggy day, ready to brave the crowds. The admission price is VERY steep for what you get to see. Walking in, we were almost run off the road by an SUV (very authentic looking, though). Every time we turned a corner, what appeared to be an exhibit turned out to be either a restaurant or a gift shop. Some areas of the castle are very interesting, like the Scottish Crown Jewels and the old prison, but I enjoyed simply walking the streets of Edinburgh more than spending a few hours at this castle.

negative

The last time I went here I was kind of disappointed, especially since the time before was a good experience. The girl that was doing my nails rushed through my mani because she had to go pick up her kid. She only put 2 coats of gel on and you could see through it in spots. She got up and left me at the station. Didn't say a word just walked out the door. I probably should have taken this as being a freebie and walked out with her, but I don't work that way. I found a better place so I most likely won't return.

negative

SO, being a Gluten-Free Vegan is hard. I came here with a friend the other day because it was one of the few places where both of us could get what we wanted (He is a wheat loving carnivore). Anyway, I got the Garden Skillet with no eggs, no cheese and Gluten Free pancakes instead of toast (he got something eggy,meaty and wheaty). After we had ordered, we whipped out my ipad to play some sort of two player game, but before we could even pick one, the food was arriving. The service was so prompt and everything was delicious. There was a 20min. wait to be seated, but it was totally worth it. I would definitely recommend this restaurant to anyone who is GF or Vegan...or both!
positive