Problem: What would be an example of an negative review?

Answer: So, I decide to do an unexpected nice thing. It's tgif, so go to the mcdonalds in Summerlin to order 10 sausage mcmuffins for the office staff I work with. Straight forward order, no drinks. To my dismay, it's like half of Summerlin secretly decided to descend on this one mcdonalds to "splurge" on a morning meal (cheap bastards) and they're all too lazy to get out of their escalades (cheap, LAZY bastards). Translation, drive thru is 15 cars long blocking the entrance into the shopping center. So, I park & go in to stand in line at 7:45 which wasn't much better. I see 2 visible people working both the registers and the drive thru and 1 cook in the back and a maintenance guy repairing the "thank you" flap on the garbage can with his drill. After being 8th in line, I place my order. Sure with 10 mcmuffins, I can be patient. 5 minutes go by, then 10, then 15. I see the beginnings of my order being stuffed into a small, one-order bag. No one said your order will be out soon, or apologized. Meanwhile, I see 3 mickey d employees walk in at 8:10 (probably 10 min late), punch in and then disappear with their purses. Now it's been 25 minutes and I'm about to be late for work, I see the mgr stuff my 10th sandwich into the small bag, and whoa, the WHOLE bag topples over onto the floor. Now I'm REALLY gonna be late for work. I just want my money back and will leave w/no breakfast. Before I could flag the manager for a refund, I witnessed 3 employees walk over the mound of my paid-for food piled on the floor, yuck! When I finally get the mgrs attention and nicely asked for my money back, she flippantly told me I'd have to wait for my refund until she logged into the computer. No apology for waiting 25 minutes WTF???? Hey, Don't be drinkin no hatorade this early in the morning!!! 35 minutes later, I finally got all of 11 bucks back (no credit for free breakfast) and went to work empty handed and hungry. Moral of the story, will still try to do nice, and realize every fast food mgr has a bad day, but will avoid this place at all costs on Friday paydays in Summerlin. ps i'd submit a photo of my food on the floor, but not worth it

Problem: What would be an example of an positive review?

Answer: Great Place. Reading some of the reviews I guess some folks think they are on food network. We are an average couple and we like this place a ton. They can customize the dish well and are great with service. Always great. My wife has celiac and other allergies and they are great about making changes or offering suggestions As far as price, the food quality matches what I would expect for the price. I feel we get our money's worth. We love it and go back regularly!

Problem: What would be an example of an negative review?

Answer:
I went there looking for Lennie because a friend recommended her to me. She does shellac nails that lasts very long and always comes out perfect for my friend. Yet, when I came to the shop one of the ladies there told me that Lennie doesn't work there anymore. Not only that but she rudely told me in a non friendly way. I don't recommend coming here unless you want to be yelled at. Absolutely rude. I'm not setting foot in that spot again.