I'm taking a test and have to guess the right answer to the question after the article. Article: Until a few months ago, he was a butler in one of the more expensive residential buildings in Manhattan. But now, Nepal-born Indra Tamang is the owner of two multi-million dollar apartments in the same building. The former owner - his former employer, Ruth Ford - died last year and left the apartments to Mr Tamang in her will. Mr Tamang is happy but quickly points out that his good fortune did not come easily. "I am happy and have been touched by the generosity of the Ford family," he says. "I never expected that I will be given the ownership of these apartments. But I have been working for the family for the last 36 years, devotedly, with honesty and dedication . So my hard work has been rewarded." Mr Tamang was 21 when he was brought from Nepal by Charles Ford, a writer and a photographer. Mr Ford died in 2002; his sister, actress Ruth Ford, then took charge and told Mr Tamang that he was like a brother to her after Charles's death. Mrs Ford died aged 98. During the last five years of her life, she lost her eyesight and also developed speech problems. Mr Tamang looked after her most of the time and took care of her medicines and food. He also worked with Charles Ford on various photography projects, which he now wants to keep as the photographer's legacy . He hopes to organize exhibitions of Mr Ford's photographs and edit a book of his works. Mr Tamang plans to sell the bigger, three-bedroom apartment to pay the taxes he owes to the government on his legacy. He says: "The rules of the building might be a problem, as they require a minimum monthly income to qualify to live as owner of apartments. I have my small house here but I am happy with it," Mr Tamang has learnt his lesson from the life of his employers and plans to use his money with great caution. "I think one should save money for old age. That's when you need it the most to get care," he says. Question: What lesson does Mr Tamang learn from the Ford family? Options: A: To find a good butler. B: To spend money thoughtfully. C: To save money for children. D: To get good care when people get old.
B
I'm taking a test and have to guess the right answer to the question after the article. Article: High-quality customer service is preached by many, but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, s, co-workers, strangers--and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School. "Storytelling hurts retailers and entertains consumers," said Paula Courtney, President of the Verde Group. "The store loses the customer, but the shopper must also find a replacement." On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting "snowball effect" can be disastrous to retailers. According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space. Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions. Most importantly, salespeople should be diplomatic and polite with angry customers. "Retailers who're responsive and friendly are more likely to smooth over issues than those who aren't so friendly,"... Question: Why are store managers often the last to hear complaints? Options: A: Most customers won't bother to complain even if they have had unhappy experiences. B: Customers would rather relate their unhappy experiences to people around them. C: Few customers believe the service will be improved. .ks5u D: Customers have no easy access to store managers.
B
(Question)
I'm taking a test and have to guess the right answer to the question after the article. Article: When I was young I wanted to be a model,so when a national contest was staged,I convinced my parents to take me for an audition .I was selected and told I had potential.They said that for only $900 I could attend a weekend event which dozens of the most prestigious modeling agencies from around the world would attend.At 13,my hopes of fame and fortune clouded all judgement and I begged my parents to let me go.We have never been rich,but they saw my enthusiasm and agreed. I imagined being signed by some famous model companies.For months,any boredom or disappointment I faced was pushed aside because I knew I would soon have the chance to be real model.I thought I would grace the covers of famous magazines! Of course,I wasn't signed,but what hurt the most was being told that if I grew to 5'9''(about 1.75 metres) I could be a success.I prayed for a growth spurt because I could not imagine giving up my dream.I made an appointment with a local modeling agency and the agent demanded $500 for classes.$500 for a photo shoot,and $300 for other expenses.My parents only agreed after hours and hours of my begging. The agency sent me out on a few auditions,but with every day I didn't receive a call,I grew more depressed. _ came in July after I had decided to focus on commercial modeling.There was an open call in New York City.We spent hours driving and another few hours waiting,only to be told that I was too short.I was devastated . Years later,I realized that the trip to New York was good as it made me notice I didn't actually love modeling,just the idea of it.I wanted to be special and I was innocently determined to reach an impossible goal.The experience has made me stronger and that will help me in the future. Question: What's the author's parents' attitude toward her dream? Options: A: Encouraging. B: Worried. C: Doubtful. D: Enthusiastic.
(Answer)
C