Q: positive

A: Had lunch at Mark's today. It feels like something right out of Diners, Drive-Ins and Dives. Great food, low key atmosphere, friendly service. I ordered the Black Forest hot sandwich and it was excellent! Roast beef with swiss, Russian dressing, grilled tomato, and bacon on rye. The bread was griddled just like a good hot sandwich should be. Nice and buttery. I loved their french fries with the skins on. Great little neighborhood joint for breakfast and lunch.

Q: negative

A: I was disappointed with the service I got at this Cracker Barrel. While it was quick, it wasn't all that friendly. I ordered the plate that included biscuits, fried apples, and hasbrown casserole, and I added a side of grits to it. My boyfriend and his dad heard me order it, but apparently, the waitress didn't. She quickly disappeared after she brought out our food, so I didn't have the chance to ask about my grits then. She never checked back with us, so I kind of flagged her down near the end of our meal as she passed by our table. I told her I had ordered a side of grits, but I never received it. She glared at me and made kind of a grumble noise. She did bring some grits out a few minutes later, but she didn't smile or say anything. The apples were absolutely delicious. The grits were bland (I remember them being much better at another Cracker Barrel location), and part of my hashbrown casserole was burnt. The part that wasn't burnt was really good, though. The biscuits were cold, and they didn't taste fresh. I was disappointed that my biscuits didn't come with gravy, but maybe they only come with gravy when you order the big breakfast deals? I dunno. But my boyfriend let me have some of his gravy, and it, too, was cold. And it wasn't thick and creamy like I've had it at other Cracker Barrel restaurants. Maybe this location was just having an off day? Fortunately, my first experience with Cracker Barrel was an extremely good one (both food- and service-wise), so I'm not going to say that I'll never come back to this chain due to this one experience. But I can honestly say that my experience at this location doesn't measure up nearly as high as my experiences at other Cracker Barrel restaurants (one of which I would have given five stars to had I been a Yelper at the time).

Q: negative

A: I came here because they had good reviews? I'm not sure how this place stays in business! When I walked in there was only 2 customers here both getting pedicures and it took the woman sitting at the front a few moments to notice me. I told the woman i needed an acrylic fill with gel polish, 30 minutes later !! (not exaggerating) she asked me to sit in her station she then proceeded to file away at my nails she asked if i wanted them shorter i said just a tiny bit and she basically took them off and made them crooked when i pointed it out to here she began to file them even more finally i had to pull my hands away i asked her how much i owed for my newly botched hands paid her $15 and walked out crying

Q: negative

A:
WARNING: My family and I never got to try the food. I have never written a negative review and I am sad that a new place has to be my first. So my husband has been waiting for this place to open for a month. He booked opening weekend on the calendar and invited the whole family. The four of us (toddler and teen as well) arrived about 10am. There was no one to greet us and looked like they had a number (maybe 6) of families waiting. After a few minutes a (teen?) girl came over and kind of took our name. No information, no wait time, no menus (which we took to look over ourselves). Noticed tables sitting empty but not cleared. Another couple waiting next to us for 10 minutes ended up finally having their server come over and hand them their bill. Interesting... We waited for over a hour. In that time no one saw a bus boy. The two tables were never cleared of their slowly rotting food in that entire time (though the "greeter" girl came over to the same table twice, clearing 1-2 cups each time...). A few groups were slowly seated as we waited, but we also noticed the outside tables were empty but no one was being asked to sit outside. About 30 mins in, the greeter girl came over to see if anyone wanted to sit outside (should have been done from the start.). As she looked for people, she rolled her eyes when she couldn't find the name from her list. When we were finally seated (by the same greeter...), the table soaking wet. She grabbed some paper towels and handed them to my son, who dried the table himself. No silverware was on the table so a few minutes later, one of the owners/managers put some down. He half-heartedly (and inappropriately if I may add) said "Guess you waited awhile?". I said it looked like their were some logistics issues and he immediately shot back that "No, we are very busy". Um, if you cannot handle your shop being busy, than yes - you have logistics issues. My husband asked if there were any busboys and he said there were three and they were all working. Wrong attitude all around - this is not how to endear your customer base. After he walked off, my son noticed the silverware had dried egg on several pieces and that the 5-6 tables nearest to us had NO food on them - all the families were waiting without menus. That was the last straw. As the waitress came over for the first time to ask for our drink requests, I explained it was not needed as we were leaving. It sounds like the food here could be excellent. But they need someone with major restaurant management experience to get these things ironed out immediately. Additionally, management needs to realize that their attitudes can make or break their business. I love supporting local shops and I wish them the best. However, I will wait for more yelp feedback to determine if we will ever return. P.S. In going over my review with my husband and son, he said he has a few friends that went over the weekend with their families as well. One said they waited over 1.5 hrs only to get the wrong items delivered to their table, with no explanation of what happened or apology. Very disappointing...