How might one describe the sentiment of this review?
I was served an overfull iced coffee drink by an employee here today, who handed me a leaking cup which proceeded to drip all over my silk skirt before I'd even gone to get the straw. I asked for a cloth and some water to wipe off the coffee before it ruined my skirt, and she proceeded to give me a cloth which without my knowledge had been used with the very toxic product they use to disinfect the store. It ate through the silk of my skirt! When I proceeded to show her the damage it did, immediately, she said it was not her problem and that I could speak to a manager at the other Second Cup nearby, who proceeded to tell me that the product was not what ruined my skirt and that it was my problem. Talk about customer service. Thanks for ruining my over $700 Vanessa Bruno skirt which is sold out everywhere online. Never seen such abhorrent customer service in my life. Seriously livid....Select from the following. (a). negative (b). positive I think the answer is
(a).