Problem: I have never written a review before but felt I needed to after my experience with Croque. We order from Croque all the time and most often have the food delivered. In the past the food would arrive around 20 minutes later than we were told but it wasn't a big deal. Today when we ordered we were told our food would be delivered in 30 minutes. An hour later still no food. My boyfriend called and the lady told him the food was on the way without even saying sorry or anything. Another hour went by now we had been waiting 2 hours for our 30 minute delivery. He called back and told the lady we still had not received our order. She said it's on its way again. He told her I hope you are not planning on charging us for this food because we have been waiting 2 hours. In a pissed off voice she says "Oh so you want a free meal???" After some arguing she said she would not charge for the food. Twenty minutes later I received a call from the drive. She told me her boss said not to charge for the food but demanded... "you have to tip the driver" over and over again. I told her she could talk to my boyfriend when she got here. She then called back three more times yelling that we had to tip her. My boyfriend told her just so you know I was going to tip you but when you deliver food 2 hours late you shouldn't call your customers and demand that they tip you. Tipping is optional and it's based on performance. When she got here she rang the doorbell 8 times in a row (No i'm not making this up) Needless to say at this point we did not tip her and will no longer be ordering from Croque. Their customer service is a Croque of $#!%. (Sorry I had to!!!!)
How would this review be described?
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A: negative

Problem: Eg
How would this review be described?
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A: negative

Problem: The fish was mediocre at best. For Nigiri, we ordered salmon, albacore, and fresh water eel. First, they gave us fatty tuna (best guess) instead of albacore. After we complained, they brought the albacore. The eel was quite bland. The salmon bordered on inedible. The rolls were competent, but nothing spectacular. The vegas roll was good, but the rainbow roll was flavorless. the squid salad was by far the best thing we had here; in fact, the only thing I would say that was actually good! the worst things were a tie; our waitress was terrible. there was only one other party in the entire restaurant while we were there, and the waitress was still completely inattentive. The other half of the tie was the edamame. Someone else got to ours first; a member of my party found a maggot in her edamame! This is where the wait staff fell apart. They didn't even apologize, and didn't take it away. I had to get up and carry the edamame dishes up to the sushi bar so they wouldn't be sitting on our table! They took the edamame off the bill, but that was it. we should have left right then, but I had heard such good things about this place, I really wanted to try the fish. what a waste of time. Needless to say, I will never again be patronizing this joint.
How would this review be described?
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A: negative

Problem: updating my review because i'm totally pissed off! your hamburgers aren't good enough for me to constantly be super pissed off with you guys. i have come in several times with large parties, small parties, referred people here and i take it all back. i came in with a friend and we weren't given the table because they were holding it 'just in case' a larger party came in. what? we're your customers and guess what. we are here. now. are you SURE a larger party will come in? no. are we not worthy of a seat because there aren't 5 us? well, according to stax that's the case. well F that. I will gladly go somewhere else and be sure to tell everyone how awful you are. besides, your 'just in case' guests are far more important than the ones currently there ready to pay. so long stax
How would this review be described?
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A:
negative