How might one describe the sentiment of this review?
I've been wedding dress shopping at about 4 places including here. This has been the worst experience I've had by far. I made an appointment over a week in advance. The woman who "helped" me, Anissa, was very unhelpful. In spite of being about 10-15 minutes into my appointment time, she ended up helping someone else who came in to pick up her dress. This was not a fast pick up process. I was left to zip up myself and walk out to the mirror alone. When I asked her how the dress looked bustled, she said she didn't know. I asked if she had a photo. She said she did not have a photo but I could look up online how dresses bustle because they are all the same. She did not offer to look up anything, write any of the dress names down, really help me with much of anything. I had to really prompt her for everything. This was my one and only chance to try on dresses with my dad. He was struggling a great deal with the camera and she did not offer to help at all. I am not a fussy bride, nor a high needs bride. I do believe that if you make an appointment in advance and are prepared to spend $2,000, the sales person should be there for the customer. During the appointment, Anissa answered the phone and stayed on the phone for about 10 solid minutes. I also work in retail. I am sometimes understaffed. That said, if I have a customer present, they take priority over anyone on the phone. If they have a question, even if it something I don't know, I find someone who does. If no one does, I look it up for them. I offer to help. I work in a grocery store. I should not be able to get better customer service getting a burrito made to order than a bridal dress. Even though the appointment was scheduled to last about an hour, I ended up leaving after about 20 minutes. If you are looking for lousy selection and a chance to be ignored, this is your place!...Choices: 1. negative. 2. positive. I think the answer is
1.