When you walk into a buzzing restaurant, you'd expect to be greeted by someone, be that a server, a greeter or the bartender. I went in last night, stood around for almost 10 minutes, and was completely ignored. I was meeting a few friends, so I decided to walk across the street and grab a beer and make a reservation (using open table) for 45 minutes later. Reservation confirmed, and beer finished, I walk back over, walk in to the place and someone's at the computer in the entryway on the phone. He finishes, we make eye contact, he nods and walks away. My friends come in, we wait 10 minutes for someone who works there to talk to us. I tell her we have reservations, she acts like it can't happen, and that it's my mistake, she says that the place is closed for a private party. I ask why there isn't a sign on the door saying 'closed for private party', and I get a ridiculous answer that the "CEO doesn't like us to do that". How dumb is that: you leave your system open to make reservations and you don't alert people that might be going to a show on the north shore that the place is closed. The fake sincerity is what really got me. You know what a 'private party' sign does? It advertises that you are available for private parties, and would have given me an hour to figure out other arrangements.
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A.