Problem: Write a positive yelp review.
A: My puppy loves to come here. Not only did she get a lovely bath and haircut last time but we always find wonderful treats and toys. This trip she got some great bones and a new collar. If you need a gift for a pet lover, this is the place to come! I got a friend some of the pup-cakes (dogfoodie cupcakes - super cute) and a doggy toy for a newly adopted pet. And I love getting to see and pet the 2 kitties that are there - since I can't have a cat :-(

Problem: Write a negative yelp review.
A: I had an awful experience with this company. We were planning on scattering the ashes of my sister's late husband (he died at age 38 to kidney cancer in sept) at the grand canyon and arranged for the "Grand Celebration Sunset Strip" tour. Our trip to Las Vegas was centered around this event. She flew from St. Louis in order to do this, I flew from San Diego. We spent close to $700 for this tour. We had a 1:10 pick up time from our hotel. At 1:16pm I called the tour company to see where the driver was. "On his way" they told me. At 1:30pm I called the company again to tell them our driver still had not shown up. They got transportation on the line and said he would be there in a couple of minutes. Great, we were relieved. The driver shows up and drives us to the McCarran Terminal, so we were under the impression that everything was fine. We walk in, and the lady on the front desk is on her cell phone, she tells us to sit down, we still are under the impression that everything is fine. After about another 15 minutes, and also after watching twenty other people board their helicopter, she tells us that because their driver was late we would not be going. That's right..... because THEIR driver was late we would not be going. I told her that we had called the reservation line and inquired about our driver twice. We could have taken a cab if we knew this meant we were going to miss our flight. She said that that their reservation line goes to their Boulder City location, and not their McCarran location. Noone told her that we will still coming, so when she submitted her flight manifest she did not submit one for our helicopter. We asked her why the driver was late, and she told us that he didn't run his report so he didn't know he had someone to pick up. As you can see this company has some serious operational issues. They hire negligant drivers who "forget to run their reports". And there is no communication from their reservation line (that operates in Boulder) with McCarran. This is a company that flies helicopters. Are you sure you want to entrust your life with them? We explained to the lady that our trip to Vegas was centered around this event. She offered us nothing and then told us "Well I guess we can give you a refund."..... I Guess??? We asked if we could speak to the manager, she told us that the manager does not work on Sunday. Again, do you want to entrust your life to a company that doesn't even have an accessible manager? My sister was absolutely devastated at this moment. We asked for a refund and she told us that we would be refunded in about 3-5 business days. I told her given the circumstances, that seems a bit unreasonable, we would like to try to see if would could hire another tour company and would need the money to do it. She offered to call the closest helicopter tour to see if they had any available flights (this is the first sign of customer service that I had seen during this whole awful experience, I had a glimmer of hope that something was going to work out), but because it had taken them so long to even notify us that there was a problem, there were no flights left there either. She claimed there was nothing she could do, and continued to refuse to call her manager, because it was the manager's day off of work. It is now two days later, and I still do not have my money back. We were really upset at this moment. We tried to think what else we could do and were discussing options. While we were doing this, the lady at the desk got on the phone. She hung up the phone (I am guessing she finally decided to call her M.I.A. manager and explain the situation) and then offered to comp us a free ride over the Strip (this is a $100 trip, our trip was $700--do they really think that would even begin to make up for this?). At this point because this company was run so poorly and also because her suggestion was not going to help us with scattering the ashes, we declined and asked if we could just be brought back to our hotel. I made a final request that she please not put us in the same car with the driver that has caused all of these problems. She stared at me blankly as if she didn't understand why this would be an issue. I told her, I didn't care if we had to take a taxi (and not their limo service), but that there was no way we could drive back with the absent minded driver who forgets to do his job. She told us that she didn't think that there were any other drivers available. At this point I told her she needs to verify this. She called and found out there was someone who could drive us back. When we arrived at the hotel the driver pulled up to the valet, we waited for him to open our door to let us out. He stepped out of the car, and then got back in and began to drive off. We yelled at him "Hey! We are still back here" he slammed on the breaks and we immediately exitted the limo.

Problem: Write a negative yelp review.
A:
Worst service in recent memory. After an hour they came out and told me they ran out of pizza dough so my kids meals weren't coming. Then 2 seconds later they tell me their orders made the cut. No one knew what they were doing. Never going back.