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Phone etiquette involves promptness, clarity, and enthusiasm for meeting the customer's needs. You want your customer to feel like he is being taken care of, even if he is in another city or state. Some important aspects of phone etiquette include: Making sure that all phones are answered within 3 rings if possible. Answering the phone in a friendly manner. Speaking slowly, clearly, and at an appropriate volume. Greeting your customer with your name and with the name/division of your company. Asking your customer how you can help them. Providing immediate assistance, whether that involves transferring the call to another person, beginning the process of refunding money, or answering a question about how to use a product. Being clear about what steps are being taken to meet the customer's needs. Being honest about what you can do for them. If you cannot answer their question immediately, ask if you can call them back once you have your answer. Customers do not like being told "no" or "never." Instead of using negative language, try to use positive statements to affirm your desire to help your customers. Be honest, but also emphasize how proactive you are in taking care of your customer. Instead of saying, "I don't know the answer to that question," tell your customer: "Let me find someone who can help you with this matter. Might I have them call you back in a few minutes?" Instead of saying, "This is not my job," tell your customer: "May I transfer you to another department? They can help you there." Instead of saying, "The company would never agree to that," tell your customer: "I'll do everything I can to make sure you are happy. I'm going to talk to my supervisor about what our options might be." Customers appreciate not being kept on the line for hours. During those times when the phone is ringing off the hook, ask your customer if you can schedule a phone call for the near future. Have a customer service representative call your customer back at the designated time. This way, your customer will not become increasingly frustrated and will be able to go about his day. Response time to customer questions is one of the central components of customer satisfaction (or dissatisfaction). Make sure you respond within 10 hours of any complaint or question.

summary: Adhere to good phone etiquette. Avoid negative statements. Provide a call-back option instead of long hold times. Respond to customer queries within 10 hours.

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Once you have completed a draft of the letter, sit down and read it out loud to yourself. Listen to how each sentence flows and determine if each sentence makes sense. Revise any confusing words and clarify any sentences that are too long or convoluted. Check that you use language that is consistent and professional throughout the letter. You may also find it helpful to read the letter out loud to someone else, such as a peer or a coworker. Ask them for feedback on the letter to make sure it comes across as professional and effective. You are writing the letter from the perspective of the recommender, so the tone and voice in the letter should match their tone and voice in class or at work. Make sure the letter has a tone of professionalism and eloquence. Read over the letter to ensure the language use and word choice follow that of the recommender. When in doubt, keep the sentences simple, polished, and to the point. Trying to include too many obscure references or words will only make the letter more confusing and difficult to read. Make sure there are no spelling, grammar, or punctuation errors in the letter. Having even a single spelling error will make the reader suspicious that the recommender wrote the letter or that the letter has been polished so it is at its best. Run the letter through spell check on your computer and read it backwards to check that each word is correct. When you feel the letter of recommendation is the best it can be, submit it to the recommender to be signed. The recommender may review the letter and confirm it is to their standard before they sign it. Or they may revise the letter as they see fit and give it back to you signed. Make sure you submit the letter to the recommender a few days or weeks before the deadline for your application so they have enough time to read the letter over and sign it.

summary: Read the letter out loud. Check that the tone and voice matches the recommender. Proofread the letter for grammatical errors. Get the letter signed by the recommender.

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Often, redness and irritation is the result of over-exfoliating or using abrasive or harsh acne reducing products. Stop using anything new you have put on your skin for at least 4 days, and consider switching to a gentler cleaning product. Acne medicines using retinoids are particularly irritating. After 4 days, try using the product sparingly to see if irritation still occurs. If so, throw it away. Do not introduce more than one product at a time to your skin, so you know which one is "too much." A good cleanser should wash off all dirt and makeup, but not your skin's natural oils. If your skin feels tight or squeaky after washing, the product is too harsh. Cetaphil and Eucerin are good products for sensitive skin. Hot or cold water can damage capillaries and cause redness. Hot water also dries your skin out quickly, causing redness. Look for a cleanser made for your skin type, whether it tends to be oily or dry. Foaming cleansers are generally bad for dry skin. Avoid cleansers with harsh ingredients like sodium laureth sulfate, menthol or alcohol. Avoid products with fragrances and dyes. Also avoid medicated acne cleansers, since they usually strip away good oils. You may need to use different products for different seasons, depending on how dry the air is and how you skin conditions adjust accordingly. Choose a moisturizer with glycerin as the first ingredient since it is very efficient at holding in moisture, or just use plain petroleum jelly. Use it every time you shower, after drying off. Beware of typical hand sanitizers, which contain alcohol and dry out your skin. Look for one specifically made for hydrating dry skin too. If you are experiencing widespread irritation, it may be how you wash your clothes. Try a different detergent made for sensitive skin or that has mostly natural ingredients. If the air is dry, particularly in winter months, using a humidifier can help prevent your skin from drying out while you sleep. Moisture in the air also helps to reduce inflammation. Fill your plate with anti-inflammatory foods, such as leafy greens, salmon, avocado, and walnuts. Take anti-inflammatory supplements, such as probiotics, spirulina, vitamin C, and fish oil. These nutrients will help you reduce inflammation in your skin.
summary: Stop using harsh skin care products. Wash daily with a gentle cleanser and lukewarm water. Moisturize your skin at least once a day. Switch to a laundry detergent without fragrances or harsh chemicals. Buy a humidifier for your bedroom. Eat an anti-inflammatory diet.