It is now 1:00am. Our flight landed at 10. We waited in line for over an hour in the check out line. They had two people working the desk and eventually added a third. "Blue chip card" holders (and apparently all their friends and family who wanted separate cars) could skip the entire line, so the people waiting in line were constantly being pushed back. Once we finally made it outside, we had to wait even longer to actually get a car because they were "out of big cars". We only needed a five-seater. The rental company knows exactly how many reservations have been made and at what corresponding flight time, so this is ridiculous and unacceptable. Three hours later we are at the hotel that was a fifteen min drive from the airport. If I could give it negative stars, I would.
Was this review given positively or negatively?
negative