Q: After purchasing $150 dog carrier we decided to return it and get store credit; thinking we can use the $150 for food and accessories for our new puppy, right?? WRONG!!!! "All sales are final" we were told! They did not want to work with us at all, suggesting the reason it was final sale (which they did not bother mentioning when I paid $150 for the bag) was because of sanitary reasons. Oh there's more....the owner of the company, yes the owner...says "my hands are tied". WTF!!?? yes people the owner's hands are tied...boo hoo. Never going there again. I realized this place is okay with accepting my money, but not refunding or crediting me. Petco, Petsmart and any other franchise is definitely a better place to shop. Not over priced, friendly customer service, and they stand by their products =)

A: negative

Q: Good food, terrible time management by red headed waitress. Waiting for table at bar and she takes 20 minutes to get them their change after check was dropped off. I don't know how they felt, but I was less than thrilled. Both Brio's have one of the best Happy Hours in town, but no space to enjoy it.

A: negative

Q: My gf and I really liked this place, people were nice and friendly. The food was very good, I had a pulled pork sandwich and my girl friend had the club sandwich they were good but the french fries were awesome! We will definitely come back some more.

A: positive

Q: I don't even know where to begin! The staff is so, so rude!!! My whole experience with this place has been an absolute NIGHTMARE, mostly because of the staff! The staff is one of the most important things to consider when you're looking at a place, and don't ever overlook it!! You'll regret it. The staff at Alanza Place is pretty nice and helpful when you're looking to rent, but seriously as soon as you become a resident they just treat you like crap from then on. No matter how nice you are to them, they will still harass you! And trust me, I above and beyond to be kind to employees and compliment them so I'm never on bad terms with them. None of that matters at Alanza place, because they'll crap on whoever signs a lease. On one instance, I went in to the office to discuss payments (I was in the process of moving out) and Jessica snapped at me in a VERY rude way about how I owed money (money that wasn't even due yet) or she would send collections after me and other threats. All this before I could even open my mouth. Even the property manager is unhelpful and snarky, so you're pretty much on your own. They are so unwilling to even treat their residents as human beings! if you know people who live here, ask them. All the people I know who've lived here have similar experiences. I'm not even kidding. I've asked 4-6 other tenants, and they hate this place. Did I mention that they've called me on multiple occasions threatening to evict me and saying that I didn't pay rent, when I already did in fact pay it? Had to go through the process of dealing with their rudeness to prove I paid. Didn't even get an apology. They're always charging you the wrong rent, too. Now, to the apartment itself. The actual apartment isn't so bad. It's kinda pretty. However, when we first moved in our washer was flooded and it took so long to get it fixed. More than month. I asked about it at least three times. The place wasn't all that clean either upon move in day. The area is really bad. My car and my roommates car were broken into. There's dog poop all over the grounds. You can hear EVERYTHING your neighbors are doing and they can hear everything you do as well, which means you can't really listen to music unless you've got headphones. OH and they WILL give you random charges for no reason upon moving out and you WILL have to go to the office and straighten it out or they'll take hundreds of dollars from you. They'll just say stuff like "oh it was a system error blah blah mistake". They're so unorganized. Their gates always seem to be broken, which is probably why people come around to break into your stuff. Overall, I hated this place and couldn't wait to leave. I only had a 6 month lease. I moved somewhere cheaper and WAY nicer and less than a mile away. So if you're looking around this area because of the airport, there are other, better places. Trust me on that.

A:
negative