*Question*
"What was your worst makeup disaster?" Do fingernails count? I hope so, because this is a good one: I was 21 years old. I worked for a major commercial airline. A friend of mine and I decided to go to Puerto Rico for a long weekend. It was our first trip to Puerto Rico. The hotel at which we stayed had a lovely (classy/expensive) restaurant serving continental fare. So, we decided to have our first dinner there. We dressed to the nines. Our hair and makeup were perfect. I had fake fingernails (not acrylic - those were fairly new back then. I had the type one glues on). Those fingernails were long, and painted a very bright - and obvious - red. When the waiter came to take our drink order, we both ordered glasses of wine. The waiter brought the wine, set it down on the table, and waited to take our meal orders. I smoked back then, and at the time, smoking was still allowed in restaurants. In a 21-year-old attempt to look classy and sophisticated, at that moment I took out a cigarette, put it between my lips, picked up my lighter, and lit my cigarette - or so I thought. Unfortunately, my long, red, fake thumbnail got in the way of the flame, and it caught on fire. The waiter's mouth dropped open, his eyes wide. He froze in place. I was horrified. The flame was literally shooting up from my nail! And smoke; the nail was plastic! Quickly scanning the table for the closest thing with which I could extinguish the flame, I spied my glass of wine. As nonchalantly as possible, I stuck my thumb in the glass. There was a sizzle as the flaming nail hit the wine. When I withdrew my thumb from the glass, the nail was melted, black, and curled under. Ever the professional, the waiter regained his composure and proceeded to take our orders without missing a beat - but I'm sure I was the talk of the kitchen for the rest of the evening. So much for my attempt at appearing "classy" and "sophisticated". Question: The waiters immediate reaction to the event probably was: Options: - That of sympathy. - not enough information - That of humor. - That of shock. === The correct answer is
**Answer**
That of shock.

*Question*
A prospective client sent me a link to this in-depth article on IBM's design thinking revolution, where Phil Gilbert, IBM's General Manager of Design, has hired over 1000 designers into the firm, and pushed for over 8000 of its managers and staff to get 'trained' in design thinking. They have even created specific design centres across the firm, with design offices in most of its key locations, such as the one above. The goal is nothing short of beginning IBM's next phase of transformation, one of many in its 100+ year history. However, all is not rosy. Despite achieving a monumental success relative to the status quo, 8000 'recognised' design thinkers in a corporation of over 370,000 souls is barely a dent in terms of changing practice. If NoTosh were to effect change in only 2% of the teachers with whom we work, we'd have packed up our bags long ago. I'm not sure hiring 1000 designers in and of itself is the answer to any organisation trying to instil a different way of viewing the world. Here's why. Since design thinking really began to be a thing, back in the early 60s, the designer him or herself has consistently been at the centre of the design process. Even though we talk of 'user-centred design', the actual ideation and production of a solution, and in many cases the synthesis and definition of the problem to be solve, too, are all tasks undertaken by skilled 'designers', rather than the people in the organisation who have the scope, brand, or 'permission' to play in that space. Once the designers leave the project, so does the design thinking. There is a reason d.school sees its executive courses filled with repeat customers and firms like IDEO continue to thrive - they are resolving challenges in specific examples of services or products, but not necessarily transforming the firms and organisations who had the budget and desire to solve a problem in that specific area. Solving a problem costs money. Solving a problem and teaching the client how to do it again and again costs more than just money.... Question: Why was this plan executed? Options: - because its potential success was recognized - because of its cost - because of the general manager's action - not enough information === The correct answer is
**Answer**
because its potential success was recognized

*Question*
There was a boy named Chan who loved his parents, though they did not love him back; he was not even given a first name. He had been born in the wrong month, during the wrong phase of the moon, his parents told him, and had brought them nothing but bad luck. The promotion at the factory promised to his father was taken away at the last moment. The garden his mother worked in nearly every day never produced anything more than the most meager of weeds since Chan's birth. It was often sunny in the little Chinese village, but there was an almost constant gloom over their house, as if a rogue cloud were blocking the sun only over their property. And his parents, of course, blamed Chan for everything. He was small for his age, and usually quiet. He liked to listen to people instead of talking, filling himself with stories. He was a good boy and always did as he was told, and could see the good in his parents, even if others couldn't. Every so often, his mother would allow him a sweet, or his father would bring home an origami folding kit. They didn't like to show it to others, but his parents could be kind. Chan was patient and knew they would love him eventually. He was digging one day between the fence and the west side of the house for grubs to feed to his pet chameleon, Rainbow. It was a warm July day not long after his tenth birthday. He often went there because it was cool and damp from the shade of the trees, and the worms seemed to like it there. He never took more than he needed, then he thanked the grubs for sacrificing their lives so that Rainbow could remain living and being his pet. Chan was very kind-hearted when it came to grubs. Question: What is Chan's father's job? Options: - pet food factory - not enough information - gardening tools factory - sweets factory === The correct answer is
**Answer**
not enough information