In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Q: The hotel was pretty good until we had a problem after our first night(of 2). We found a mouse scurrying around our room! It ran into the bathroom, so we closed the door and called the front desk. We had our infant child in the room, so we were really concerned about the mouse getting into the baby bag, etc. They moved us to a new room, as expected and the mouse was later caught by hotel staff. BUT, we still had to pay as normal upon checkout(Sunday) and we were told that we'd be contacted by management because they couldn't do anything about the charges at that time.
Mon-no call received.
Tue-no call received, called hotel manager, no answer.
Wed-we called corporate: ""we must give manager 48hrs to resolve issue"".
Thurs-no call received.
Fri-no call received, called hotel manager, no answer.
Mon-called corporate, they called manager on conference call, he admitted to receiving voicemails without responding. He decided to refund us just 1 night for our troubles.
The lack of response and attitude of the manager didn't sit well with us. Refund for just 1 night was the icing on the cake. Will never stay there again. It's unfortunate they were unwilling to go ABOVE and BEYOND for an inconvenienced customer...
A:
NEGATIVE