Given the task definition and input, reply with output. Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

This hotel was very poor with customer service. They were so worried about keeping everything up to date and perfect looking in the hotel they rarely worried about their customers, and their guests. I had to ask for my room to be serviced for cleaning, and it took a long time to get a response. Very disappointed.
negative