I unfortunately made it to the Grand Opening of Planet Boba. I am so sad that Juice House Boba is gone... The grand opening was extremely busy (buy 1 Boba get 1 Boba free), I ordered an avocado... the "new" owner said she was out of avocado. :( So I went for the mango. She was out of Mango, okay, well Taro. Taro they had... (I would hope so). They were also out of Boba and I had to wait 15 minutes for a fresh batch to finish cooking. Really? C'mon... well, it's grand opening, gotta get some kinks out... easily forgivable. Well, as I'm 15 minutes into waiting for my drinks... I still hadn't received the calamari I ordered. As I was sitting at the bar, I looked down at the cool refrigerated bar where they store their frozen fruits and I saw a big container of MANGO. I then see and hear the "new" owner take a Mango Boba order from an asian gentleman. WHAT?!?!?! So I turned and asked her, do you have mango? She again says, no, no mango right now. I get up from the bar seating to approach the gentleman that ordered the mango and ask him about his mango drink... it's then that the "new" owner who seems to be aware as to what I'm about to do tells the gentleman that she is out of Mango and he needs to order something else. (AT this point, I should've pointed out that she does have mango, I know what mango looks like, I'm half Filipino, though I do not really look it.) My drinks came out right then and I just grabbed them and left. This new owner obviously does not realize that it's truly mostly customer service that brings repeat business. I absolutely loved the previous owner and her no thrills but deliciously wonderful avocado and mango bobas that she made. She was a true owner that took an interest in her customers, I am sad that she moved back to Cali. As far as the drinks go, they were of very liquidy consistency and the bobas were overcooked. The calamari tasted like they purchased it premade with Italian seasonings on it. I'm actually quite confident it had Italian seasonings on them and they were heavily breaded. I frequented Juice House Boba on a regular basis making the 25 minute one-way drive at least once a week--with an owner that knew exactly what I wanted the moment I walked in. I I will not go back to Planet Boba (which now looks like a coffee shop franchise) and I will be telling my other "Boba drinking" friends to go back to Boba Tea House in Chandler. The owner can be assured of one thing... she gotta keep her frozen mango chunks, but she sure lost alot of business from Northeast Phoenix people.
How would this review be described in terms of sentiment?
OPT:
(i) negative.
(ii) positive.
(i)