Choose your answer: is the following review positive or negative?

We ordered online said it would take 30 mins for pick up. We left 30 mins later. When we got there the food took another 30 mins to be ready. We ordered godfather pizza which has olives and jalapenos not mentioned in description. We ordered double dough and got cracker tasting crust. Ordered half hot Half mild wings. Got all mild with no side of hot. I called and requested they refund for service and wrong order on the wings. Offered to remake the wings or 20 percent off next order. We spent $45 in this service and food. SUNSET PIZZA WAY BETTER.

Select from the following.
I. negative;
II. positive;
I.