What is the sentiment of the following review?
The actual service guys at this location are far beyond lacking any customer service skills or attention to detail. After having to have a specialty tire overnighted from CA to this location they were unable to "locate" the delivery truck from 7:00am until 5:45pm (keep in mind this location closes at 6:00pm). After they were finally able to "locate" the truck and had the tire in hand, they were going to have it installed and ready to go by 6:30pm -- as they should have. After the first service tech, Ethan carelessly removed the rim from the mount scratching the crap out of it, he mounted the tire to the rim backwards, pulled the car out, and said I was good to go. After taking a look at the tire which very clearly says "inside" on the side of the tire that is to be mounted on the inside of the car, I brought it to a different tech, Mikey's attention who told Ethan about it to have it remounted. Ethan was in too much of a hurry to clock-out that he proceeded to change out of uniform, get in his truck, and leave for the day -- leaving me standing in the parking lot like an idiot with a tire mounted backwards. After Mikey brought the car around himself and removed the tire, while also trying to single-handily manage the desk, the tire was then given to a third tech, who was "too busy and would get around to it when he was done" by this time it's now 7:30pm, they've taken my money, and yet I still don't have a tire on my car. After the 3rd tech was still unable to "get to it" Mikey took care of it and upon remounting the tire found that the tire is leaking due to a bent rim, which Ethan failed to notice or make mention of. A quick tire replacement which should have been done at 6:30pm ended up taking far too long and with absolutely no attempt at customer service recovery or compensation for the lack of attention to detail and absolute horrible treatment of customers, I have nothing but aggravation and added stress from this location. If at all possible avoid this location!!

(1). negative.
(2). positive.
(1).