Problem: My first visit to Cadillac Ranch Las Vegas location was very disturbing. It revealed a culture of disrespect highlighted by inappropriate and unprofessional behavior. This culture of disrespect seemed to be fully reinforced by management who did not care to listen or address our immediate complaints. Certainly such behaviors have a negative effect on Cadillac Ranch's profits and reputation, so I thought it worthwhile to address corporate management. Evidently, our bartender, Rachel (Bar3-t8), was not happy with the 10% tip we provided. We were $1.50 short of 20% but we were not happy with her poor service. She was belligerent loudly calling us "Cheap ass mofos", instructing security to "get them out of here, they don't deserve to finish their drinks", and proclaiming, "this is my bar, don't come back." We sat their dumb founded that she would treat customers with such disrespect. We quietly left the bar area to seek the manager. Our group of four never imagined or has ever experienced such disrespect. After spending $25 as entrance fee, $25 for hookah, and $29.23 at the bar, a total of $79.23, we wanted to let the manager know we felt we paid too much for the insults. However, to make matters worse, we were informed by an assistant manager, that the manager "was busy counting money" so we were to take his business card instead. Evidently, while he had time to count our $79.23, he did not have enough time to tend to our concerns. As we make our complaints to Yelp, the BBB and the corporate office of Cadillac Ranch we are left wondering what sort of abuse we might have experienced if we left no tip. Are tips required even for unsatisfactory service? It also begs the question, "Is this behavior condoned by corporate management?" Or, "Will we get some meaningful action from corporate?" I know from running my own business and having worked at a Fortune 500 company that substantive changes do not happen overnight, nor did the degradation of customer service at Cadillac Ranch. Typically a signal needs to be sent throughout the organization so that even long after this incident, a line item exists showing a problem occurred and other line items are created to initiate a long-term solution. I suggest a refund of our $79.23 is the needed signal that will also give us reason to try your establishment again.
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A: negative

Problem: Oh man what can I say!! This place is the bomb!! It's nothing compared to the location in the West side of town (where I live). My Bf is tired of this place since I want to come at least three times a month. Who can get tired of Red Devil's...right. The pizza has a thin delicious crispy crust and the wings (extra crispy please) are a home run. I've also tired the pasta but always come back for the pizza and wing's. Oh and yes they have Pepsi!!!!
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A: positive

Problem: Disappointed... My red velvet cupcake was hard and cold in the center, obviously not fresh, straight from a refrigerator.
How would this review be described?
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A: negative

Problem: The last time I was here was in 2006 or 2007, when the MGM Grand Poker room enjoyed a prime spot in the middle of the ground floor, just across from the lions. For a poker player on a $1-2 type of bankroll, this was the place to be.* My return trip? Oof. It's like that time I was at a two-bit strip club at closing time, and the lights came on.** The lions are either gone or moved. The poker room has also been moved, but maybe it would be better off being gone. Situated off to the side somewhere and playing with the dregs of society, I realized that some things just don't last. And sometimes there is no need to revisit those fabled locations of our past. After I left the table and walked out of MGM's doors, I knew I would never return again. *This is artistic license. I am not a gambler, and if I did, I never win money. And if I did and lost money, I wouldn't have a gambling problem. **This is also artistic license. I have only seen strip clubs in movies, and only for as long as it takes for me to change the channel or to skip the scene on my DVD.
How would this review be described?
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A:
negative