In one sentence, describe what the following article is about: If you run a business with employees, decide who will find reviews and how long they will have to respond to them (such as within 24 hours). Make sure to train this person on how to respond appropriately. If you're the one assigned to respond, then ask a supervisor if you don't know what to say. These responses usually sound insincere, which may only make the customer angrier. When responding, remember to address the customer by name, and focus on the substance of the review. For example, if the customer complained about the wait time, respond with something like, "Megan, we apologize about the long wait." No one likes a negative review. Often, negative reviews are one-sided or not entirely accurate. Nevertheless, it's important not to blast the customer. Avoid using profanity or belittling the reviewer. Instead, begin by saying, "I'm sorry for your experience." Remember that many people are not expecting you to be perfect. However, they do want you to engage with them in a constructive way. For example, they might be fishing for a refund. A good strategy for replying is to decide what you want to highlight about your business. Construct your response around your strengths. For example, if you have a lot of experience, you can reply with something like, "We're sorry you were unhappy with your massage. We've been in business for 12 years and served thousands of customers. It's rare for someone to be unhappy, so please contact us about a refund." This response emphasizes your experience in the industry. People reading the review have no idea what really happened. Accordingly, you don't benefit by denying every accusation. However, you also don't need to admit to something that didn't happen. A better strategy is to review with your staff whether the customer's complaint is legitimate. If it is, then apologize. An angry customer will probably leave out details. For example, your business might have a policy that you don't accept walk-ins after 7:00 pm. If the person blasting you on Yelp showed up at 7:15, you should point that out. You don't need to be rude. However, you should supply the missing context. For example, you can write, "Sorry about the negative experience, Chris. Unfortunately, we enforce a strict 7:00 pm deadline for walk-ins, which we advertise on the door and also on our website. Our restaurant is too packed after 7:00, so reservations are required." Whoever is tasked with responding to reviews should include their name, title, email address, and direct phone number. Including this information makes it easy for customers to contact you. Sometimes, you can resolve an issue with a customer. For example, they might have received a defective product, which you offered to replace. Or you offered to reimburse the customer for their bad experience. Once the customer is happy, ask them to remove their review. Be polite in your request. Many customers might still be angry at you and be unwilling to remove or modify the negative review. If so, don't press. Another strategy is to swamp all negative reviews with positive ones by encouraging satisfied customers to leave reviews.
Summary: Have one person respond to reviews. Avoid using template responses. Engage with negative reviewers positively. Highlight your strengths when you reply. Admit mistakes. Tell your side of the story. Include your contact information. Ask the customer to remove the review.

In one sentence, describe what the following article is about: A professional can help you come up with a plan that will improve your health and take your medical history and allergies into account. If the malnutrition is especially severe, you may need to be tube-fed with a special liquid diet. The damage to your liver may mean that it isn't able to store energy efficiently. If this has happened to your liver, you will need to eat extra to make up for what your body isn't able to store. Eating five to six small meals with healthy snacks may be helpful. Increase your intake of simple carbohydrates by eating fruits and your consumption of complex carbohydrates by eating whole-grain breads, potatoes, corn, peas, parsnips, lentils, beans, and nuts. You can also supplement carbohydrates with a moderate amount of fat. This will provide you with extra energy. If you lost weight while drinking, this may be because your body started breaking down muscle tissue to get the nutrients it needed. What your doctor recommends may vary based on how severe the liver damage is. Some sources recommend an increased amount of protein to provide energy. Other sources say that because a damaged liver may be unable to process the proteins, this could lead to the accumulation of toxins. In this case, it may be necessary for you to reduce the amount of protein you eat. B vitamins are particularly important, but make sure you also include vitamin K and phosphate and magnesium. B vitamins are necessary for your body to break down the food you eat and process it into energy. Thiamine, folate, and pyridoxine are types of B vitamins with which you can supplement. Fish, chicken, turkey, meat, eggs, dairy products, beans, peas, and leafy green vegetables have B vitamins. If you aren't getting enough vitamins from your diet, your doctor or nutritionist can recommend supplements. Always consult with a medical professional before adding any supplements, even herbal remedies, to be sure that your liver will be able to process it. This will help prevent fluids from building up in your legs, abdomen, and liver. Try not to add salt to your food. Avoid highly processed, pre-packaged foods because these often have a lot of sodium added to them. The amount of water that you need will vary with your body size, activity levels, and the climate in which you live. At minimum, drink eight 8-oz glasses each day. If you urinate infrequently or pass cloudy or dark colored urine, then you are probably not drinking enough water. Exercise will help improve both your physical and mental well-being. Ask your doctor how much exercise is right for you.
Summary: See a dietician or a nutritionist. Eat a high-energy diet. Consult your doctor or nutritionist to determine how much protein you need. Add vitamin and mineral supplements. Reduce your sodium consumption to 1,500 mg per day or less. Help your body flush out toxins by drinking plenty of water. Increase your appetite with moderate exercise.

In one sentence, describe what the following article is about: Before making calls, be sure to know just what is expected of you for that day, especially sales targets. This will help you to plan out a calling strategy. And don't be shy about asking your supervisor to clarify instructions. This shows that you're detail-oriented, a quality which bosses and managers look for in their employees. Once you have your daily assignment, set some hourly goals. These should be ambitious enough to reach your daily targets, without being so demanding that they're unrealistic. Placing impossible expectations on yourself can cause needless stress and frustration. To create a work environment where you can focus, you'll need to do away with potential distractions. Before you begin to make calls, remember to turn off your cell phone, close any web browsers on your computer, and tell co-workers that you'd prefer not to be disturbed during work time. To help you limit your internet time, try productivity tools such as LeechBlock or SelfControl. Sit at your desk with a good posture, not slumped back or bending over your keyboard. Arrange your devices so you can access them easily. Also be sure to have everything you need at your desk, such as calling lists and a bottle of water. This way you shouldn't need to get up until your break time.
Summary:
Know what you need to accomplish. Set goals you can reach. Remove distractions. Get comfortable at your desk.