How might one describe the sentiment of this review?
Fyi- Based upon an attempt to schedule an appointment. I was referred to this salon for a Men's cut by the hotel spa. When I arrived today to THEhotel I wanted to get my hair properly trimmed up so that I could look my best over this four day vacation. The phone was answered by a guy named Bobby and I started to inquire about their specific location & mentioned that I wanted a cut & style. He smugly answered my initial questions and made me feel as though I was inconveniencing him. I then asked about hours & asked if I could make a reservation for the next day. Again he was very abrupt with me and he asked me what I wanted done so I replied that as I mentioned before, that I wanted a cut & style or just the essentials. Then Bobby laid into me stating that there are several services and that I needed to be more specific. Huh!? After a little hesitation I asked him to explain the options in his words so that I can choose one. This is when it was obvious to me that he was plainly in need of better people skills. Once he rattled off a short list and then blew off going through anymore while insinuating that there are too many options to list...I calmly told him that his attitude is enough to turn me off & I won't be coming there. I am fussy about where I get my hair done and not afraid to spend to get it but poor front desk help is discouraging. They may provide great service here and sadly I didn't get the chance to enjoy any of it:-(
negative