The Imperial is one of the older properties on the strip but still part of the Harris line of casino's but it does not seem that way because of the horrible customer service. Checking in was a nightmare. Was not honored upgrade offer and then manager Cassandra A. was so condescending and rude that it made me feel like I was bother her! I was on the phone for over an hour trying to resolve in issue with the reservation that they didn't want to handle! But in the end they had to handle it anyways!!! Front Desk made me call the Harrahs reservation line because they didn't want to be bother and after they were force to try and resolve my issue they were rude and unapologetic. Manager Cassandra M. even threaten to not honor the rate given online if I continued to waste her time!!!!! I was left speechless. Worst service ever!! How can someone so rude and unintelligent be given a managerial position!
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Choices: *negative. *positive.
Answer:
negative