Q: I've stayed here before several times and to be honest, I do like the rooms. We stayed here for our "birthday weekend" since my husband and I were born a day apart on May 11th-13th. He called in for the reservation and was NEVER told that the whole water park was to be closed at 3pm on Saturday due to an event. Well, this seems really poor customer service to me. We stay there BECAUSE we want to float on the lazy river and spend a day using the pools and the slide etc without getting ousted at 3pm. I appreciate that a hotel sometimes books rooms etc, but this seems like a key element to not mention to booking guests. At the very least, we should have been offered a discount, but we were given a decidedly "tough shit" attitude when we balked at check in when we were notified. We probably won't go again despite the fact that we try to do a staycation twice a year at one of the pointe's properties. Just on priniciple. Doesn't seem like a good way to treat paying guests. We have lot of options in Phoenix and alot of properties have lovely water parks. Just to be fair, the property does have generic pools withing their "Wings" but take all the people that would be in the water park and cram them into a small pool area meant mostly for adults that can't tolerate screaming kids and teenagers and what you get is.....not a very pleasant experience for a weekend getaway. I am very disappointed.

A: negative

Q: This is the gold standard in Mexican food and margaritas for me. I respect their ability to mix professionalism with familiarity in a casual atmosphere. I love their green corn tamales, spinach or cheese enchiladas, beef tacos...I get stuck on my favorites, but when I bring newcomers I always say, "Everything is good, you won't be disappointed."

A: positive

Q: Hello Kitty + candy! We came here in search of a Hello Kitty gift for a friend's daughter, and found a large and diverse selection of items. In addition to Hello Kitty supplies, they have various stuffed animals and other cute girly things for sale. They have a very large selection of bag-your-own chocolate and candy, and even have a pretty good sugar-free section. Prices are expensive for the sweets ($17.99) but the selection can't be beat. They also offer retro chocolates and candies, as well as more unusual sweets that you won't normally find.

A: positive

Q: Over 100 people waiting to get in and charging a cover. No bar is worth that. I'll go somewhere else that has cheaper drinks and no waiting on mill ave.

A:
negative