Problem: What a joke! I now remember why I stopped flying American Airlines. And the self serve kiosks are even worse. AA, if you want some advice, that would be to take them out and sell them as boat anchors. Second entry - well AA is living up to my original entry. I understand the weather is bad but come on, I looking at 4 delays (one was a full day) and two gate changes. And the only communication was the gate change. Now I'm looking at an 11:00 departure and at this point it wouldn't surprise me if I ended up sleeping on the floor. Over thirty years with United and although there were delays, at least they told you why. Sorry, American Airlines SUCK!
How would this review be described?
++++++++++
A: negative

Problem: While shopping around numerous places, The Signature was the only 1 that claimed they were able to house all 8 of us within our budget Reservations told me, they have a Suite that had 2 bedrooms & large living room: room #1 had 2 queen bed & 1 pull out bed, room #2 has 1 king size bed & 1 pull out bed & large living room area between the 2 room It also came with a full kitchen & an extra bathroom in the living room They also told me to go to their website to look at the photo video, which I did & it looked nice It was for $1150 for 3 day & 2 night I called back later on, just to double check what I was told & reservation confirmed it with me that I took down everything correct After discussing with my friends, we came to conclusion that, that was what we wanted Again, I called reservations again & they told me the same thing This time, they even offered me a 10% discount for having AAA. Even better! So its finally Friday, we were early, so we left our luggage with the bell hop. He was very nice, helped us right away and store our luggage away We returned back around 3 pm to check in, the process was nice & quick Excited I headed towards the suite, open the door, only to find, that it WASN'T what was on the photos & as described. It only has 2 bedrooms 2 separate living rooms each bedroom had only 1 bed & 1 pull out couch A bit puzzled, I ran down stairs to ask the front desk for help, I went back to the same person who checked me in And this time, he was a bit rude to me, he said that was what I booked & what I wanted, there isn't anything he can do for me & sent me away I went back to the hotel room, just a bit upset. I told my friends, they were just all a bit upset as well But as I sat there, just replaying what I was told by reservation, again & again, it didn't make sense to me I decided to call front desk again, demanded for someone to fix matters for me Now is when it goes super downhill, they pretty much transferred me around, I believe among each other so I would give up But I didn't!! They made me explain my situation again, again & again Non-stop One of them told me that if I was not happy with the room, I can cancel it, but I will be charged the cancellation fee Another told me that they don't offer roll out beds, but they will have to charge me for the extra people I have in my room That I originally ask about, that they said was fine to have 8 people in one suite. This other one told me they can give me $100 food & beverage credit Another told me to just book another room with them, & just that night itself it was going to be $350+ FINALLY! They send me to their Front Desk Manager her name is Valarie, she had me explain my whole situation to her again No surprised there She tells me, she is sorry, & asked what she can do. I ask her what she can do for me. She said if I want, I can just leave, & she will cancel my stay. She will also do me a favor by waiving my cancellation fee. That's the only solution she offered me... Really?! Seriously, that was the last straw for me. I just lost it, I told her I was going to stay, I don't have time to go looking for another hotel in the middle of the day. I even booked a bungalow at the pool area. I know, at this point I was possibly the worst customer to deal with But giving me the run around doesn't give them the excuse to push me out I am sorry, but they did this to me, they bought the angry me to themselves I don't want to have to break the bad news to my friends by telling them to sleep on the floor or have them pay more to stay in a different room Along the line of discussing with her, she told me that my stay was going to be free. That totally caught me off guard, I wasn't expecting that at all, whatsoever. A bit confused I asked again so my stay here will be free? Saying this loud enough that friends could hear me And she said YES. She told me yes, suddenly I was bit relief. After thanking her, we hung up I thought to myself wow The Signature is really good at taking care of their customers, sadly it is only when the customer is able to lost it. Then the bf decided to hop onto Yelp & saw that most of their complaints was about customer services & the front desk about how they are NOT helpful at all. I felt a bit uneasy, so I gave them a call again. Asked for Valarie directly, I asked her again about this whole ordeal about my stay being free. And you know what?! She said NO, I didn't say that!! OMFG! Right? RIGHT?! I repeated to her again what we talked about. She didn't say anything to me & automatically tossed in another 10% off She also casually mentioned that she will see if she can get our bungalow with $100 food & beverages comp which didn't happen. I didn't know what to say anymore. I was done fighting I just settled and folded. The hotel stay was around $758 But I don't know, I didn't leave a happy camper. For sure I will not go back & if anyone ask about where to stay in Vegas I will be sure to let them know where NOT to stay.
How would this review be described?
++++++++++
A: negative

Problem: Just want to say to the person that told me to stop spamming UNLV.. Uh, hello it is Yelp, I take pictures and write reviews, that is what we Yelpers do.. What about the people that are looking for a college to send their kid to, and UNLV is on the "look at list" I'm pretty sure they like seeing pictures of the campus, as well as reading reviews.. That is what Yelp is for.. So again it is a college and while that is not exciting for some, it is for others, and good for you (college is good for you) so expand your mind and get in class UNLV is waiting for you!
How would this review be described?
++++++++++
A: positive

Problem: Sorry BJ'S, our last visit has made me decide that we can no longer be friends. Although you do normally serve delicious food, our last visit here during the early evening hours left us wanting more. Our server ignored us for our entire meal, we had to get her attention for more napkins and water (even after she said she'd be back with more water), and she seemed entirely pre-occupied. We had our 2 year old with us and that, unfortunately, sometimes seems to scare our servers off. Our child was very well-behaved and we ALWAYS clean up after ourselves. Although you are normally an awesome place for happy hour or a dinner for two, please do not ignore your paying customers (and good tippers I might add) just because they have a little one.
How would this review be described?
++++++++++
A:
negative