In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hello.
agent: Hello. How can I help you today?
customer: I am Dorothy Turner, I am going to Washington DC to take tour of White house with my family. Help me to find a flight of price 1000.
agent: Could you please provide me airport codes?
customer: I will fly from NC-CLT to DC-IAD. Please find a flight with single connection.
agent: Sure. To check with availability of flights, I need your travel dates.
customer: My travel dates are for depart is 06/29 and returning on 07/01.
agent: Please be online, I will revert you with flight details.
customer: Ok.
agent: Thanks for your time, Delta airline is available with flight number 1015. Can I process the booking?
customer: Yes.
agent: Ok, Your ticked is confirmed.Thanks for reaching us.
customer: Thanks for your service.
book

customer: Hi.
agent: Hello. How can I assist you?
customer: I am Emma Young. I am planning to book a ticket from CLT to DFW. Can you please help me out?
agent: Ok, may I know your travelling dates?
customer: I would like to travel on Mar 10 and return back on Mar 12.
agent: Here is a connecting flight with flight number 1029 and fare is 100, providing ticket in economy class. Shall I proceed with booking?
customer: That's fine, please proceed the booking.
agent: Your booking is done in Spirit airlines.
customer: Thank you for your service.
agent: Thank you for choosing us.
book

customer: Hello,. I am Alexander Perez.
agent: Hello, how can I oblige you today?
customer: I am a volunteer at Saving Grace Orphanage, Philadelphia. Can you help me out in booking a ticket?
agent: Sure. Can I have your airport codes please?
customer: Source is from Austin, AUS. Destination is to PHL.
agent: Kindly mention your trip dates.
customer: I want to leave on 06/09 and I intend to return on 06/11.
agent: Do you have price limit?
customer: Make sure to check a flight with in a price limit of 200.
agent: There is a flight found with SouthWest airline, flight number 1016 with fare 200 and one lay by. Shall I confirm?
customer: Yes, please proceed.
agent: Your booking is successfully done.
customer: Thanks for your help.
agent: Thank you for reaching us.
book