We booked a tower suite several months in advance. When we checked in, they said the only one available was smoking and that for suites you cannot specify. WHAT?! You can ask for non-smoking for a normal room but for an expensive suite you can't? I have asthma and was completely disappointed. When I called downstairs to see what they could do, they said that nothing was available and didn't even apologize. I was so upset and was coughing all weekend. Will be sure to stay elsewhere due to bad customer service and smelly room.
How would this review be described in terms of sentiment?
pick from the following.
(A). negative
(B). positive
(A).