Sentiment analysis: It's a good thing that the food here was decent; otherwise this place would have gotten zero stars. I went here with 3 other people and was told that we'd have a 20 minute wait. After those 20 minutes were up and we still weren't seated, someone told us that the high top tables were first come, first serve, so we decided to sit there instead. BIG MISTAKE! Once we sat down, we were basically ignored and had to flag down our waitress anytime we needed anything. After we ordered our food, it took nearly 45 minutes to get our meal, which, after all of that, was completely wrong. At least one thing on everyone's plate was incorrect, and when we asked what took so long, instead of just apologizing, our waitress AND the manager both had two excuses that made absolutely zero sense. The first one was, "Well, Scottsdale Quarter is closed". (It wasn't). And the second one was, "We were trying to locate french fries". (I still can't stop wondering what that means, but it was a good thing they did end up "locating" them because they are the reason this review gets its 2 stars and they were delicious). Not only did they make up those strange excuses, but they were 0% apologetic for anything and basically refused to acknowledge that they had done anything wrong. They gave us a coupon for a free appetizer on our next visit which I'm sure won't be used.
+++++++++
negative

Sentiment analysis: I hope the manager of snap on optics reads my review and the others. After a lot of thinking if my review will be worth to write or not, I have come to the conclusion that it will be a good idea, not only because I want everyone to be aware but also as a help to the company so they stop making mistakes and get more business. My story: I bought a frame for my loupes that broke in April, called snap on optics and spoke with the customer service, she was very helpful at the time and prompt to answer all of the questions I had in regards to my loupes. I was very happy to receive my order in a matter of 2days. No problem here!! Today June I noticed a charge on my bank statement for 2.42(granted it's not much) but I wanted to know why there was an extra charge. I called and spoke with the same girl, I asked why the extra charge and she said at first that she forgot to charge me for the taxes at the time of my order; then I asked why I didn't get a phone call explaining me the extra charge before charging it to my credit card, she said that her manager asked her to do the charge without consulting me first. I told her that was not acceptable that they should have informed me of their intentions first before the charge; and then she said that the manager did the charge and she didn't know anything about it, what?!!! I told her that she should mentioned to the manager that I called upset because of the use of my credit card without a notice and that I didn't want to see another extra charge from them on my bank statement. Unfortunately I don't have the receipt of my order to verify of there was a tax charge or not. To the clients: Be aware if you buy anything from snap on optics. Make sure your taxes have been included in your order And keep the receipt otherwise you will find a surprise of an extra charge. To the manager: keep in mind the reviews, they are a good way to let you know the areas that you and your staff need to work on.
+++++++++
negative

Sentiment analysis: In true Vegas style, Frankie's is open 24 hours, so were able to just drop in on a Monday afternoon. It's off-Strip and north of the Strat so you'll need a car or savvy cab driver, but it's well worth seeking out. Stepping in from the bleached-out daylight, we could not see a thing and had to stumble around for a few minutes until our eyes adjusted to the darkness. The space is a smorgasbord of art, carvings and design features from an all-star roster of tiki artists. In the corner is a "Vice Tester" machine designed by Shag that was very amusing. I had the Tiki Bandit, a potent concoction of pineapple rum, 151, apricot brandy and blue curacao, and it was absolutely delicious. It was like an epiphany--Wow, this is what a well-mixed drink is supposed to taste like! The drink's eight bucks on its own or twenty in the take-home slot machine-shaped mug. How could I resist such cleverness? In short, I loved Frankie's and I can't wait to come back!
+++++++++
positive