Wow. I've been in this airport a lot, but only for connecting flights. I've never gone through security here before. I live in OKC and love our sweet little airport, but departing from Sky Harbor, I now appreciate how well-designed and thoughtfully considered our airport is. So, here are just a few things that I think need a serious overhaul: -They didn't check my ID as I went into the line for TSA. They only looked at my boarding pass. This is weird, because it seems to me this is the one place where you have enough control to make sure you check every single person's ID against the name on the boarding pass. -The lines for security are whack. You pick from one of three lines, which we will call A, B and C that feed to two people, who we will call right and left. Well, left is not only pulling from A, she's also pulling from D, the pre-approved frequent travelers who use a different line. Then you have right taking from C. No one is taking from B, which unfortunately was the line I was in. Other travelers clearly saw that we had been there for a while. When the third person who arrived after us breezed through without regard, I finally got pushy and spoke up. Why not have one line that feeds into the next available agent? -The bag scanning line is built around a 90-degree angle, so you have to move your bags several times. There is also not much room to line up so you can't work very far ahead of your exact turn to walk through, so you waste a lot of time standing in line when you could be prepping your bins. It also seems like it would be safer in general if the agents could look down a long line and see what's happening. A lady walked through the scanner before she had pushed her bag up onto the ramp, and I felt really weird. I didn't want to move it, because it's not mine and if there is something bad in there I don't want to be seen touching it. But the alternative is to risk watching someone leave a bag behind. I had to get an agent but that took some work. -I actually overheard the woman doing the body scan say, "I'm doing the bare minimum today." Somehow that is not comforting to me. - Finally, when you arrive at the crowded gate area to board your flight, they have rows 1-5 line up at the same time, with groups snaking over into each other's lines. It was at this point that someone came over to check my ID against my boarding pass. There's no way of knowing you really checked everyone at this point. Plus you're weaving your way through five lines of people, weighted down by bags, who have to find their IDs again. It's just weird. I'll keep OKC's streamlined, thoughtful procedures and nice staff any day.
OPTIONS:
- negative
- positive

negative

This place was pretty good. It feels like TGIF's or Applebee's but luckily it tastes better. The chicken tenders were different but the two sauces it came with, barbque and mustard, were on point. You get an ass load of food here for what you pay for. My server looked at me like I was nuts when I told her I was finished because it barely looked like I put a dent in my meal. My server was friendly and cute and kept my drink filled. The food came out lightning fast and she was ready for the check when I was.
OPTIONS:
- negative
- positive

positive

I'll be honest. This was my FAVORITE buffet up until this past weekend. We got ready EXTRA early and got there at 10AM to our early check-in receipt from the machine. Our ticket said: APPROXIMATE CHECK IN TIME WILL BE 11:05AM and that we'd get a text a few minutes before... We never got a text and when we went up to the line, they made us stand in line ANYWAY. WHAT IS THE POINT OF THEM HAVING THAT DUMB MACHINE THERE IF WE HAVE TO WAIT IN LINE?? THEY SHOULD HAVE SPECIFIC INSTRUCTIONS saying EVEN IF YOU HAVE THIS TICKET YOU STILL HAVE TO WAIT IN LINE. Our group was trying to be understanding and saying well it IS Christmas and they're extremely busy. THAT wasn't the part that pissed us off. We waited over 2 hours IN LINE (NOT counting the 1 hour we spent near by waiting for our TEXT that we never GOT) and when we got to the front of the line, we stopped moving up for over 30 minutes because they started letting this OTHER line ahead of us. I guess these people were the 7-star guests, or guests that paid extra. WHY WOULDNT YOU JUST DO A SEPARATE ENTRANCE FOR THESE PEOPLE INSTEAD OF SHOVING THEM IN FRONT OF US WHILE WE STAND THERE WATCHING THIS HAPPEN?? IS THAT YOUR WAY OF ADVERTISING - IF YOU WANT TO GET IN, THEN PAY EXTRA PER PERSON? ALSO there were some guests that started complaining and screaming so THEY were ALSO shoved in front of us. SO LET ME GET THIS STRAIGHT... PATIENT guests like US get punished and stuck in line, while SCREAMING guests get put in front of the line... WHAT AN AWESOME management system you got there. We got so fed up and left to eat at Spago - which turned out to be better. EVEN THOUGH this WAS my favorite buffet EVER, I probably won't go back since they have the worst management/customer service ever. I just felt bad because I was the only one that has been to this buffet out of our group and the whole trip, I hyped this place up SO much til we got there. In the end, my family never got to try this place and everyone left angry.
OPTIONS:
- negative
- positive

negative

Fast Food is not my favorite place to dine but we decided to stop in and try the new Philly sandwich they were promoting and put it to a test. Let me say that I was pleasantly surprised as the sandwich was hot, juicy and full of flavor. The shell of the bread was crusty yet soft and delicate inside. When I placed my order, I told the woman behind the counter I had not eaten here in sometime and this might make or break my decision to come back. She was very polite, used my name, promoted the new item and then brought it to my table when it was ready. Overall the customer service at this sore was exceptional for a fast food joint. The sandwich was tasty and I would certainly go back for another.
OPTIONS:
- negative
- positive
positive