Horrible, never been to a restaurant where there is no utensils to eat with. Eat with plastic gloves? Me thinks not.

negative

Do yourself a favor. Get an American Express Hilton's Honors card. I've only been a member for 4 months now and have been sent numerous offers for the Las Vegas Hilton Grand. It's AWESOME! The first offer that I recieved was 2 nights for $200 (includes tax) in a one bedroom suite. The offer also included a $100 gift card to Capital Grille, an amazing steak house, and a $50 gift card to macys. WHAT A FREAKING DEAL! I actually just called today and booked another room for next year. 4 days 3 nights in a 2 bedroom suite for 400 dollars. Not too bad... The rooms here are beautiful! (It helps that the hotel was just recently built. A third tower will be under construction soon.) The one bedroom suite had everything! Jacuzzi tub, king size bed, flat screen tvs, queen size pull out couch, kitchen with microwave, dishes soap, washing machine, dryer... whatever you have in your apartment.... they have there.

positive

So rude. My doctor referred me to Dr. Simpson. The scheduling process is ridiculous and complicated. Finally when they were about to schedule me the girl puts me on hold and the office manager comes on to tell me that's it's going to be 250 dollars because I had my surgery in Mexico. I explained my situation, how I am sick and need a lap band revision and that my insurance was going to cover it! She was just rude her tone made me feel like I was trash she couldn't care less about my situation. So they really don't give a crap. I am so glad I didn't use Dr. Simpson in the first place to get my lap band, he may be a nice guy but his staff is a 0 out of 10.

negative

While this is a pretty hotel, it suffers from a lack of customer service. In fact, the lack of customer care has infected every inch of the hotel. The housekeeping department services requests for extra bedding items within a brisk 45 minutes to one hour? Although they promise within 20 minutes. The casino mentality is to cater to only the top 1 percent player. Mediocre players, those not at the 7 star level, need not apply. Why when your only regular cashier window is occupied by a credit transaction, what do you do, yes open more 7 star only cashiers and let us stand for an extra 20 minutes just to cash in chips. Valet parking follows the same principal, 7 stars get cars and regular folk sit for at least 30 minutes, in the heat, waiting for their cars. Here is a great idea, patronize those places that provide great service to everyone and leave Paris with only the 7 Star clients and let them see how long they will be around . I would give them a 0 star but no such rating exists
negative