Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: I've been with Verizon for over 14 years, even before they went by Verizon. I've seen some pretty excellent customer service from them in that time, and today I experienced the worst customer service from this retail location. Last Saturday I went into the retail location to purchase a car charger. The place was super busy. The guy at the check in station said no problem, ran to the back, got the charger, rang me up and I was out the door in under 5 minutes. Great. Well, turns out I don't need the charger. So I just went in to return it. No big deal right? Wrong. The girl at the check in station said that they only do things first come first serve and I'm looking at AT LEAST AN HOUR before I can be helped. Um, what? An hour or more to return an item for refund? I don't need tech help, or a new phone/plan or help with existing service or equipment. I just want to return the charger. If it was really a first come first served system, then they had no problem skipping me to the front of the line for me to spend money. But they won't for a simple cash register transaction return? If that is really the system. I am seriously dumbfounded. I've never heard anything so absurd in my life! I called Verizon headquarters/corporate to lodge a complaint and the woman who took my call said SHE was surprised that they said that. Said she has never heard of something so awful, and that she would be pretty upset about it too. She was more than just a sympathetic report taker, she was dumbfounded as well. Mind boggling. Now I have to go back when I either have an hour to waste to get my $30 back, or get there right as they open. Total inconvience for me. Not a happy camper

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: I was visiting Phoenix and my friends brought me here for lunch. I really liked the modern feel of this place. It was pretty packed so we sat at the bar. I had the Fez burger and it was easily one of the most delicious burgers I've ever had. Top it off with one of their refreshing ice teas and you have the perfect combination for a hot Arizona day!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
I've been to this restaurant many time through the years. Because it's close, easy and not terrible food. But Sunday was more disrespect than I can take. We ordered our drinks and food, no issue. After waiting 40 mins,which is crazy for this place, we get 2 of our 4 orders. Wait another 10 minutes we get the third order. She finally ask me my order as she is dropping this entree off. Telling me it was coming she has to go pick it up. Ok. Another 5 minutes passes my family is finished with their plates, she picks their plates up and apologize again. I tell her it's alright, just put it in a box I'll eat it at home we are ready for the check. She returns with the bill still no food and we notice they charged us full price for their mistake. I ask her if some compensation can be made, she replies "no, is you want the food you have to pay for it" to that I said "no worries." Great customer service guy! I'll drive a few extra minutes if it means I can actually have the food I order. Will not be back to see you anytime soon.