In regards to Cassie or "Ricks" comment. I tried multiple times to get in touch with someone in upper management about my experience. It's funny how a review on social media suddenly makes this important...Too little to late.
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negative

Claim Jumper used to be our favorite place to eat. Notice I said "used" to be. Recently they were purchased by Landry's and now everything has changed just a little bit--but not for the better! My husband's favorite thing to order was prime rib with a side of fried zuchini, a chopped bleu cheese wedge salad and garlic cheese bread. My favorite thing was the onion rings!! They had the best breading...but NOT anymore. The prime rib is now gone off the menu, the garlic cheese bread is nothing to write home about, and the bleu cheese wedge is also gone. They changed the zuchini and onion ring breading to a more floury, flaky recipe...and it was already perfect. We ate there today for lunch, and Brad said he is never going to eat there again. I eat there typically on Wed for a playdate with my son...but since the change, we have started searching for other venues. My friend Laura used to order a salad off of the lunch menu. When she ordered it they would ask if she wanted Jamaican style chicken or grilled. The last time she ordered it they didn't ask...and she didn't notice, but figured out when she was done with her meal. She said, I knew something was different, they didn't put chicken on it. We then checked the price, and it was the same price...but now without chicken. I have one phrase for you CJ--"if it ain't broke, don't fix it!" One last thing, the service is still great...they just can't be as confident about the food as they used to be!
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negative

Bad Italian Food! I ordered Pasta Fagioli soup which is normally pasta and beans in a tomato type broth. The pasta was mushy & there were no beans to be found! My husband ordered wedding soup, there was 1 meatball and no pasta. I ordered pasta carbonara with specific orders of no onions. It was loaded with nasty crunchy onions which in turn made the pasta taste like onions. My husband ordered a meatball sandwich and the meatballs were not completely cooked! Not very impressive & first impressions are lasting!
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negative

I love Native New Yorker, but this location has been consistently awful. ALL of the waitresses who have served us are tweeking on something EVERY SINGLE TIME we're there. I understand people get overwhelmed and confused once and a while, but the mannerisms and actions of these girls made us uneasy for the last time. We've been forgotten about, ignored, felt like WE were bothering them (no, we weren't annoyingly flagging her down, she was taking our drink order). Basically they will just walk up to you and say "can I help you" in a way that basically says "damnit I have another customer that I don't want." This location is trash central. The one off of Ray Rd. (W of the I-10 and even the Tempe (Broadway) is just fine, but this location just...sucks. Terribly.
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negative