TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: Booked through Hotwire and consequently was placed in a room where we barely had room to walk around our luggage. The 'view' was of the 'inner courtyard' of nothing but walls of windows of the other rooms. You were unable to determine what the weather was outside except that it was either day or night. They no longer have in-room coffee appliances. You either have to go down to their ostentatious dining room, or go around the corner to Starbucks or McDonald's. Internet access is not free ($12.95/24 hours), the "Gift Shop" is a joke (tucked away in the corner of the coat check room, Concierge services have limited hours, and the business center is open only during 'business hours' which made it difficult to get work done after 'business hours." I would not stay there ever again, nor do I recommend it to anyone. I have had better stays at any Holiday Inn Express!

SOLUTION: negative

PROBLEM: This hotel is overpriced. One should pay money for luxury, but they fall far short considering the prices that they charge. When you go to the hotel restaurants you expect a certain mark-up because, yes, they do have to make money. But the prices they charge for food that was okay makes little sense to me. When I got there and went to my room, I thought that there would be nice colors, a great view, and deluxe bedding. What I got were sheets that might have come from the full price section of target--they were not cheap, but not that expensive either. I think I could have found something of this quality at less than the 200ish a night I paid.

SOLUTION: negative

PROBLEM: Last month, my husband and I stayed at the InterContinental Chicago while we were in town for IMTS. Although they were very busy, the service was excellent and very professional. The staff were always smiling and happy to help. InterContinental was conveniently located near Michigan avenue, and the best stores and restaurants in town. The view from our room was great! Our room was always clean when we arrived home at night, it was decorated nicely, and the beds were extremely comfortable! We ate at the hotel's restaurant Zest, and the food was great! It was by far one of the best hotels we have visited in a while. We will definitely be back!

SOLUTION:
positive