Detailed Instructions: Given reviews from Amazon, classify those review based on their content into two classes: Negative or Positive.
Q: I got the View for Christmas for my daughter after her Sansa Fuze died after several years of heavy use. It would never charge right out the box using both the USB or the electric charger I have for my own Fuse. I went online and tried everything the sandisk site said-nothing worked. Got the online chat who informed me that I had to use e-mail to resolve the issue since the View is a "Legacy" item. Sent an e-mail and never got a response. Their customer service department needs a lot... of help. On the plus side, sent it back to Amazon who gave A+++ refund service. Thanks Amazon!
A:
Negative