Problem: What would be an example of an positive review?

Answer: 'Twas a madhouse the night we ventured over to Ha Long Bay, but the wait wasn't painstakingly long (30 mins) due to how surprisingly large this restaurant is. Once seated we looked through the menu, which is honestly a novel and quite overwhelming. My eyes caught my staple of sweet and sour chicken and jumped at it. Wish I had explored something different, as my meal tasted much like that of something I've had before, but that's my fault. For an appetizer we ordered the Chicken Sa-Tay which comes with a small and delicious side cucumber salad, and an even more delicious peanut sauce that I think I could just guzzle for days. The chicken was also perfectly grilled. Boyfriend purchased the Pra Ram Long Song, with chicken, which was also topped, lathered and drenched with the peanut sauce. It was SO. GOOD. I may have accidentally ate all of his leftovers. Service was alright. Very friendly and not overly attentive, but it was, as I've said, super busy and in all actuality I'm glad things went slow. I had the chance to actually "taste" and contemplate my appetizer and meal(s). With such an extensive menu, I'll do some exploring, and I'll definitely return.

Problem: What would be an example of an negative review?

Answer: My wife read a review someplace that raved about pancakes. She loves pancakes. So we went, she ordered bacon pancakes, a short stack. I like corned beef hash so that's what I ordered. She said her pancakes were okay but too thick for her, too cake like. Okay that's a personal preference. The menu says the corned beef hash is homemade. It tasted and looked like it was from a can, maybe doctored a bit but from a can. It tasted okay but nothing special. I ordered seasoned potatoes and I swear they were a commercially available brand. I also had an order of sourdough toast but where was the butter? I slight splash of butter? C'mon. I can say the service was excellent but all in all we didn't find the place a stand out. We'll keep looking.

Problem: What would be an example of an negative review?

Answer:
One thing that really irritates me is franchise locations that do not honor corporate coupons. If this place did not have such high prices I might not mind, but its like $10 for a large sandwich. Yikes. I might as well eat at a sit down restaurant at these prices. If you don't want to honor coupons then leave the chain. The food's not bad, but nothing special.