Sentiment analysis: On 10/26/14, My friend and I went into the nail spa at Northlake Mall for a gel polish fill in. I have been going to this location for 4 years regularly, every 2 weeks, to have my nails done. On this day, the nail tech lost control of the electric nail file drill and severely cut the back of my finger. The tech also cut herself as well. She did not apologize for cutting me instead accused me of causing her to cut me.She clearly had no control over the drill or the incident would not have happen. The only male in the salon gave me a cotton ball with alcohol and a bandage. He told me that I could have the remaining 9 nails done but not the injured finger. He then sat me down with another tech. Before she started I stated that I would not be paying for the service because I had already been cut and because I have spent a lot of money in the establishment in the last four years. The tech advised me that since the previous nail tech got cut also and, because she was blaming me for the incident I had to pay for the service. I informed the tech and the male running the salon that I would not be paying because I was victimized by their employee and left. I work in the customer service field and I feel that since I was injured by their employee I should not have to pay the 30.00 service fee. After all I have spent much more than that over a 4 year period. I also had to have a tetanus shot because I do not know who the drill was used on pervious to me and the fact that the tech was cut as well made me very nervous. Of course I could not take any chance on getting an infection. Also the trip to the urgent care was more than 30.00. They didn't even offer to discount the cost of the service. I was very disappointed with the whole situation. Needless to say I will not be going back to the salon and the owners and employees have a lot to learn about customer service and responsibility if they are to continue to serve the public. Everything isn't about the all mighty dollar, sometimes you need to do what is right for the customer.

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negative

Sentiment analysis: My husband and I live on 55th avenue and Happy Valley. We used to drive all the way to the location on Via Linda just to eat here. I'm so excited they opened the new location in Deer Valley. We frequently eat here and the food never disappoints. The prices are great for the quality and quantity of food. The calamari appetizer is one of our favorites. We won't eat anywhere else when it comes to Asian food. We are definitely lifelong customers.

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positive

Sentiment analysis: Unclean environment. We brought our dog in for grooming with specific instructions on how we wanted her groomed the first time they followed our request the next time we barely recognized her she was shaved almost to the skin.....never again will we use Smoochie Poochie....

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negative