Sentiment analysis: i ordered a piece of furniture from havertys in April for Delivery in June. When the piece was delivered it was damaged, which is fine but the way they handled the situation was far from professional. i was initially told i'd have to wait another month to get the piece then i was informed that i'd recieve it a week later. Prior to delivery i was told there had been an error and the only piece they had left was damaged. we reached out to another haverty's asking about their floor unit asking if they were able to sell that similarly to how the other store had, they declined. On 7/4 I cancelled my order, went to a competitor and ordered furniture to fill two rooms in my new home. my issue here is that my cancellation and payment was apparently never issued, i spoke with Haverty's on Friday asking about the status of my refund, they advised me to call in Monday so i did and they said it was never processed. i finally got in touch with someone to process my refund on Monday. Overall this was a very poor experience, my salesperson was great and i liked the products offered, but i would never deal with this company just given the situation which was triggered by one individual issue.
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negative

Sentiment analysis: About three years ago we purchased a $3000 female brindle french bulldog from Kristin for our 3 year old daughter. We didn't really have any problems with her for the first year and half. About a year and half in Hazy went blind. We didn't know what the cause was. We spent thousands of dollars at the vet and they could not find the answer. Over the course of about 4-6 months Hazy's blindness turned into dementia. Eventually, we decided we had to put her down because her quality of life had completely deteriorated. The vets believe that she had developed a brain tumor. This was crushing for our 3 year old. It was not cheap, but more importantly it was heart breaking for my family. Hazy was my 6 year old's best friend, my 16th months old's play pal, and my wife's little buddy. She was MY first dog. Before her disease kicked in, she was the coolest dog known to our group of friends as "Crazy Hazy" because she had so much playful energy for a Frenchie. We all loved Hazy. When we originally contacted Kristin about this she was extremely kind and sincere. She said she would give us another french bulldog in a future litter, so we were patient. As time passed, Kristin became less responsive. It has been about a year now and we have heard from Kristin in over 6 months...
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negative

Sentiment analysis: Cute place with beautiful looking croissants, I wanted a chocolate one, but they gave me an almond one, it was good anyway.
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positive