Sentiment analysis: I had an outdoor water leak. Called them to schedule appointment with a very friendly lady. They showed up when they said they would handled and fixed the problem quickly and professionally. They then sent a nice thank you card along with a Starbucks gift card in the mail with was a very nice touch. Nice to deal with a well run classy business!
+++++++++
positive

Sentiment analysis: I'm in love. What's not to like at this hotel?! It's classy, beautiful, clean. The rooms are spectacular. Ours had a balcony, huge bathroom with a tub that looks out the window. I even ordered room service, which I'm not sure I have ever done at another hotel before, just because I didn't mind sitting in my luxurious room. I didn't need to go out for breakfast! The Wicked Spoon Buffet is by far the best buffet around. It's quality not quantity.
+++++++++
positive

Sentiment analysis: Love this place! Very knowledgeable staff and good selection of books.
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positive