Problem: I come to the Charlotte area for business on a semi-regular basis and sometimes it's easier to bring my dog along with me. I have an upcoming trip planned for 2 nights and I found a Groupon for K9 Hangout of Charlotte for 2 nights for $39. Since the company only had two reviews on Yelp, one based only on a phone call and the other for training and not boarding, I wanted to do a bit more research online and through my pretty extensive dog network. I did not dig up anything negative, although I have yet to come across anyone who has heard of or used their services before. Still, I was going to take a leap of faith. I called them yesterday to ask a few questions and to let them know the details of my trip, my desire to use the Groupon, and to make sure they could also provide bathing services. I found them to be very helpful on the phone. I then proceeded to make a reservation online. I never received any notification so I called back today before purchasing the Groupon to confirm and was informed that since my dog would be staying from midday Monday through the late afternoon Wednesday, I would be charged for another day of boarding. I asked how much that would cost and was told $40. I found it odd that they charge a full day boarding rate for a few hours instead of offering a half day rate or even day rate as is common with other facilities. I suspect that as an out of town customer, they did not want to accept a Groupon from me.
How would this review be described?
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A: negative

Problem: I am a designer and my husband is a remodeling contractor. We purchase or spec a LOT of tile. From our experience, The Tile Shop is well managed, responsive, well priced, and reliable. What I like about the showroom is that they have a small quantity of the actual tiles on the shelves below their boards, which you can purchase by the tile to take with you when shopping around, or even come in and grab a few extra pieces if you run a few short when installing your order. The reps are knowledgeable and helpful, and the showroom is large enough for them to show you actual sample installations of a lot of their product. Orders have come in on time, and when there was an issue with damaged tiles or when we've had to return overages they have been very easy to work with.
How would this review be described?
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A: positive

Problem: Truly terrible service. They sold me a $300 plant that was infested with spider mites---something that would have been obvious to them, but not to a layman such as myself. The plant got sicker and sicker, and I took it back after three weeks. They promised that they would treat it and call me in two weeks. I waited over a month--still no call. So I tried contacting them. They were extremely difficult to get on the telephone. I eventually had to go there, at which point they told me that the plant had been stolen. Very strange. Then I was told that I'd need to come back to get refunded because neither of the owners knew how to give credit card refunds. So, I had to return again. The refund was granted. At this point, I would have quietly left the store, but the owner, Marcel, felt that it was necessary to say a bunch of abusive, xenophobic things to me. They sold me garbage, gave me the runaround, behaved dishonestly, and then acted like it was my fault. Customer service does not get any worse than that. Do not give them your business.
How would this review be described?
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A: negative

Problem: Very disappointed, especially after all the good reviews everyone seemed to give this place. The meatball sub was weak, the chowder tasted like it came out of a can, and the potato salad was so bad I couldn't finish more than the first bite.
How would this review be described?
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A:
negative