Problem: What would be an example of an positive review?

Answer: Honestly, this pace is a key shop. Nothing sexy about it, but I wanted to give these guys some major Yelp props. I came here to get a few keys made for my apartment, mailbox, and pool and I was literally out the door in ten minutes. No messing around, just straight to business. Which is fine by me because I don't know about you, but I don't really want spend my spare time hanging in a key shop.

Problem: What would be an example of an negative review?

Answer: Had a sad experience there this past weekend. Normally I would give it a 4 star review for the fresh strawberry martini, chicken chopped salad , pizettes, Jamaican Shrimp and of course the cheesecake. However, this last experience was bordering on nightmarish there. Overpacked as usual on a weekend, we took first available seating which was outside. A litte chilly, but ok. The table was slanted on an angle which made things interesting and not in a good way. Then the heater went out. We were then gassed by 3 different people trying to light it to no avail, even after we asked them to stop trying as the gas smell was so bad. They refused to stop and literally left a huge stench of gas which turned our stomachs the rest of the time we were there and the non-working heater also left us in pretty much dark and cold. We ordered and the appetizer never came until the meals did which took quite a long time. 10 minutes after ordering, the waiter came back to say the item our friend ordered was out and she had to pick something else. She said "please give me a minute" and he stood there. She said it again, "I'm going to need a minute "and he finally went oh, and backed off from looming over her then took quite a while to return. When meals did arrive, one did not come until 10 minutes after the rest. My salad had mystery ingredients in it in addition to the normal ingredients (5 black beans and some stuff I had no idea what it was in the dim light). It tasted funny and the waiter never asked why there were oddities lined up on the side of the bowl or why I did not come close to finishing it. It was not a stellar night for the staff or food that evening!

Problem: What would be an example of an positive review?

Answer:
Amber is great!!! She made me so comfortable during my entire procedure...and my results??? OMG!!! I WILL BE BACK!!!