Ordered from Biaggio's because they offer gluten free pizza and one person in our group has Celiac's. Here's how the night went... "Hey, what should we order for dinner?" "Let's try Biaggio's, I know they have gluten free pizza." "Cool, we'll get one gluten free and one for the regular folk...who can eat real food." We called and ordered one gluten free pizza and one large with half "Art of Chicken" and half "White Pizza." They said it would be about 50-55 minutes. An hour and ten minutes later, I called to check on the pizza... "Hey, yeah, so it's been over an hour, just checking to see what the deal is..." Pizza guy: "Oh...let me check...ok, 10-15 minutes." Me: "10-15 minutes for it to BE here or for it LEAVE there?" Him: "10-15 minutes." Me: "Ok..." ...another 30 minutes goes by, we call back again and they're allegedly "on the way." Pizza finally arrived and as it turns out, they gave us the whole order for free. Unfortunately, the food was pretty mediocre overall. I'm giving them two stars for comping the meal.
How would this review be described in terms of sentiment?
negative