In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[EX Q]: customer: Hello, I am Jacob Hernandez.
agent: Hello, Jacob. Which service are you looking for today?
customer: I made a reservation earlier in the wrong date unknowingly so, I want to change my existing reservation. Can you help me in this?
agent: Sure, I can help you with that. Let me check with your details and I will revert to you.
customer: Sure.
agent: Jacob, sorry to inform you that I didn't found any reservation under your name.
customer: It's ok, not a problem. Thank you for your information.
agent: Thank you for reaching us.
[EX A]: no_reservation

[EX Q]: customer: Hello, I am Kathleen Campbell.
agent: Hello, how can I help you today?
customer: I want to book a ticket from HOU to DFW to surprise my friend on her birthday. Can you please help me to book a ticket on 06/28?
agent: Sure, we are here to help you. May I know the return date of your journey?
customer: My return journey date is 06/30.
agent: May I know is there any connection limit?
customer: I need only one connection limit.
agent: Ok, please wait for a while.
customer: Ok.
agent: Thanks for waiting. Sorry for the inconvenience, we have a direct flight with AA airline.
customer: Ok, Do not proceed for booking.
agent: Ok.
customer: Thanks for your assistance.
agent: Thanks for choosing us.
[EX A]: no_flight

[EX Q]: customer: Hello,.
agent: Hello. How may I help you?
customer: Can you please help me in cancelling my recent reservation, as my exam got cancelled.
agent: Can you share your name?
customer: Myself, Jennifer Mitchell.
agent: Sorry, there is no reservation found under your name.
customer: Ok, no issues. Thank you for your service.
agent: Thank you for reaching us.
[EX A]:
no_reservation