Problem: I have been going to Metro Pizza since I was a wee young foodie, and I have always loved the food and the service. There is no question why their pizza wins Best of Las Vegas nearly every year. Having said that, the family and I went to try the newest edition located in the northwest off the 95 between the 215 exit and Durango. The experience was less than stellar overall. The ambiance and the appearance of the new Metro is wonderful. It is very open and inviting, and the seating is well spaced. The decor is great, with a mix of old-world Italy and sports banners hanging in the bar area. After being seated, we were greeted in a fairly good amount of time (within about 5 minutes) and the server started out on point. That is where the point became a jagged line. After our drink orders were in, we asked for a kid's cup for our son, and never saw it (after asking two additional times for it). The lack of attention continued for us throughout the meal. I did run to the restroom to verify that I was, in fact, still visible to the human eye just in case there was an anomaly, but alas I was not transparent. The orders were finally taken and the food did arrive to the table in a more than reasonable timeframe. The food is still exceptional, and even though this is a new location the quality is still very much the same as I would expect from Metro. The service, on the other hand, continued to deteriorate at an alarming rate. After receiving our food. We did not see our server again until nearly 20 minutes later. We had to ask another server for a refill of our beverages, and there was never a follow-up from our server until that 20 minute mark. When she did finally show up, my wife asked for to-go containers and a slice of their carrot cake for our son. The boxes did show up, but we never saw the carrot cake, or even the check for that matter! 20 more minutes passed and the server was seen checking on other tables and completely ignored us. This was the final straw. We called the manager over to express our frustration and concern over the missing cake that our son was now asking every 3 seconds for (never keep a 5-year-old away from his dessert). The manager was very courteous and did state that he had noticed the poor service (which is the first concern I have. If he is aware of the poor service, why wasn't he out there to begin with?) and wanted to make sure that we were taken care of. This was a very disappointing trip and one that I will have to think hard about returning to this location for. This restaurant's only saving grace is the food is fantastic and well worth a normal wait. I hope that they are able to correct their poor service issues.
How would this review be described?
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A: negative

Problem: When people say there is nothing to do in Phoenix or that Scottsdale is comprised only of club-thumping Barbie's and Ken's, I like to take them here. See? This is where the "rest of us" go. You have to know where to go to even find the door, and once you're inside the dimly lit speakeasy, you've found the perfect escape from mainstream nightlife. Lovely for a date with your honey or with your BFF to catch up. Gazillions of choices for wine from places you've likely never heard of and some nosh to tide you over. Perfection! Wines are obviously the show case here and are pretty well priced even by the glass. I've had many hits and some misses, but that is to be expected when the wine list is the size of a bible (I actually trust the wine bible more for spiritual guidance). I love the inclusion of varietals outside your typical european/american selection, and they really have something for everyone. Even non-wine fans - although I trust them - can find a good cocktail from one of the talented bartenders. The food isn't really the main attraction, though we typically end up with a nosh. The hummus is quite bland, and the flatbreads are alright. But you CAN order a very special salad from Cowboy Ciao that I happened to be obsessed with, so I'm good! I dig the live music most of the time, but be ready to pay a cover even if you're not there for the music. The venue is small, so the acoustics make for impossible conversation while the band is playing. There are some tables slightly further away where conversation is still plausible, though they are often reserved by larger parties. As such, seating can be really tight especially on weekend evenings, so drop in early if you want to sit in a chair! Weekdays are fun with a more intimate crowd. And let's face it, when it comes to drinking wine - I hardly discriminate between Tuesday and Friday.
How would this review be described?
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A: positive

Problem: My story is complicated, but I'll spare you the excruciating details. The basics: *Customer service was initially rocky. We exchanged a couple of phone calls, haggling about warranties and a competitor's tire price. *I finally had to call the customer relations chief at headquarters in North Scottsdale. The results: * Everything was resolved to my satisfaction * I got a new set of tires * I'm now a fan of Discount Tire. What you can learn from this: * Look at that fine print that came with the last set of tires you bought and are now replacing. Figure out whether they gave you fewer miles than they were warranted to give you. If so, you have a credit coming. MAKE SURE YOU DO THIS -- my salesman was going to ignore this part, until I pointed it out to him. In my case, this was worth about $300. * Identify the tires you want and research the price. You can almost always find them cheaper, and Discount Tires pledges it will not be undersold. (though you may have to push a bit to get them to honor that pledge.)
How would this review be described?
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A: positive

Problem: This review is only for the CASINO. I love the low limits at this place. It makes your gambling budget last longer and the dealers are definitely interesting. The people that come here and gamble are half the fun. I met the most interesting and sometimes weird people I'd ever met. I saw drunk people trying to use different chips from different casinos here and some guys who looked like they just turned 21 learning to play craps. This place has downtown Vegas limits but is on the strip. Can't beat that as long as you don't care about your surroundings much.
How would this review be described?
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A:
positive