Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: The staff at the James Chicago hotel seemed determined to make my stay a horrible one. When I entered the establishment to check in, I was ignored. The clerk let half a dozen people in front of me before she even acknowledged me. Thinking room service would be better, I relaxed in my room while I waited for my food. By the time it reached my room, it was cold AND the wrong order. Disgusted, I went down to the pool only to find it was closed for maintenance. All the restaurants the hotel recommended were one-star, and none of my regular channels were on the tv. All in all, it was a bad stay at the James hotel in Chicago.

A: negative
****
Q: If you are ever going to visit Chicago and need a place to stay I recommend this hotel. This hotel made my stay in Chicago one that I will always remember. The rooms were very big and luxurious, everybody was friendly and showed a fabulous display of customer service. The room service always got there when they said it would and it was nice because it was 24 hours so I could get anything whenever I wanted. The price of this hotel for my stay was unbeatable especially because I got great service and I saved a lot compared to the rates of other hotels in the area and their two restaurants were exquisite. If you are ever going to be in the Chicago area and need a hotel to stay in I recommend this hotel!

A: positive
****
Q: This was a gorgeous hotel from the outside and in the lobby. However, when we reached the elevator things started to look quite dingy. Our bathrooms in our room had grout that was in need of a deep scrubbing and had an overall appearance of dirty. Wireless internet is available, but that's an additional fee. Are you kidding? Even the roach motel offers wireless for free! Also, the fitness room was available for only $15 per day. Wow, I thought the room rate was enough to cover that. When I used the coffee supplies in the room, they were not replenished. I called the next morning requesting more and was told that wasn't housekeeping's area but they would send some up. No kidding, nearly 90 minutes later I got the cream and sugar! Glad I wasn't in a big hurry. I'll definitely be staying next door for half the cost and a lot better accommodations the next time I'm in Chicago!

A:
negative
****