Q: Read the following article and answer the question. Article: Mr and Mrs Smith had always spent their summer holidays in New Jersey in the past, staying in a small inn at the foot of a hill. One year, however, Mr. Smith made a lot of money in his business, so they decided to go to London and stay at a really good hotel while they went touring around that famous city. They flew to London and arrived at their hotel late one evening. They expected that they would have to go to bed hungry, because in that small inn in New Jersey, no meals were served after seven. They were therefore surprised when the man who received them in the hall asked whether they would take dinner there that night. "Are you still serving dinner?" asked Mr Smith. "Yes, certainly, sir," answered the man. "We serve it until half past nine." "What are the times of meals then?" asked Mr Smith. "Well, sir," answered the man, "We serve breakfast from seven to half past eleven in the morning, lunch from twelve to three in the afternoon, tea from four to five, and dinner from six to half past nine." "But that hardly leaves any time for us to see the sights of London!" said Mrs Smith. Question: When the man told them the times of meals at the hotel, Mrs Smith felt _ . Answer:

OPTIONS:
- disappointed
- excited
- delighted
- satisfied

A: disappointed

Q: Read the following article and answer the question. Article: Computer programmer David Jones earned PS35,000 a year designing new computer games, yet he cannot find a bank prepared to let him have a check card, he has been told to wait another two years until he is 18. He works for a small firm in Liverpool, where most young people of his age are finding jobs. David's biggest headache is what to do with his money. Though he has high payment, he cannot drive a car, or get credit card . David got his job four months ago, a year after leaving school with six O-levels and working for a time in a computer shop. "I got the job because the people who run the firm knew I had already written some programs," he said. "I suppose PS35,000 sounds a lot but I hope it will come to more than that this year." He spends some of his money on records and clothes, and gives his mother PS20 a week as he lives with his parents. But most of his spare time is spent working. "Unfortunately, computing was not part of our studies at school, " he said. "But I had been studying it in books and magazines for four years in my spare time. I knew what I wanted to do and never considered staying on at school. Most people in this business are fairly young, anyway. I would like to earn a million and I suppose early retirement is a possibility. You never know when the market might disappear." Question: Why does David think he might retire early? Answer:

OPTIONS:
- He thinks computer games might not always sell so well.
- He wants to stop working when he is a millionaire.
- One has to be young to write computer programs.
- He thinks his firm might close down.

A: He thinks computer games might not always sell so well.

Q: Read the following article and answer the question. Article: In-line skating is a fun sport that everyone can enjoy. Follow these safety tips to keep skating safe and fun. Step 1: Gear up! Even before you put on your skates, put on all your safety gear . Step 2: Buckle up! Strap on your skates. Make sure they fit well and are snugly around your ankles. This helps your ankles stay strong and straight. Step 3: Fall down! You probably do not usually try to fall. But it is good to practice falling on skates. Fall forward onto your knee pads. Put out your hands and let your wrist guards hit the ground. See? Are you surprised that it doesn't hurt? Practice falling until it is easy to fall forward and get up again. If you are not afraid to fall, you will try new things. Knowing how to fall will help you be a better skater and find your balance. When you can stay balanced, you won't fall as much. Step 4: Stop! Make sure you can stop on your skates. The quickest and safest is probably the brake stop. The brake is usually on the back of the right skate. The brake stop: Roll forward with your skates pointing the same way. Let your right skate roll a little forward. Bend your knees as if you are sitting down. Then press your right heel down hard. This will make your brake pad drag on the ground until you stop. The T stop: Roll forward with your skates pointing the same way. Then turn your right foot out so the toes are pointing to your right. Drag your right skate. Let the wheels drag on the ground until you come to a stop. Another way to stop is to run or jump onto the grass. Step 5: Roll around! Find a flat, smooth place to practice. Do not skate in streets. Parks and playgrounds are good places to practice. Look for "No skating" signs to make sure you can skate there. Question: In the step right after "Buckle up!" you should practice how to _ . Answer:

OPTIONS:
- skate fast
- brake
- fall safely
- put on gear

A: fall safely

Q: Read the following article and answer the question. Article: Frank W. Woolworth was born in Rodman, New York, in 1852. His family was very poor farmers, and there was never enough to eat. Frank decided he did not want to be a farmer. He took a short business course, and went to work as a salesman in a large city. Woolworth realized he had a natural skill for displaying goods to arouse people's interest, but he soon learned something more important. One day his boss told him to sell some odds and ends for as much as he could get. Frank put all these things on one table with a sign which said: FIVE CENTS EACH. People fought and pushed to buy the things and the table was soon cleared. Soon afterwards, Woolworth opened his own store, selling goods at five and ten cents. But he had another lesson to learn before he became successful. That is, if you want to make money by selling low-price goods, you have to buy them in large quantities directly from the factories. Once, for example, Woolworth went to Germany and placed an order for knives. The order was so large that the factory had to keep running 24 hours a day for a whole year. In this way, the price of the knives was cut down by half. By 1919, Woolworth had over 1,000 stores in the USA and Canada, and opened his first store in London. He made many millions and his name became famous throughout the world. He always ran his business according to strict rules, of which the most important was: "THE CUSTOMER IS ALWAYS RIGHT." Question: The belief that "The customer is always right" suggests that _ . Answer:

OPTIONS:
- Whenever there is a quarrel between the customer and shop assistant, the customer is always right
- shop assistants should always show respect for and be polite to their customers during business hours
- stores must always follow the customer's wishes if they want to make more money
- stores should do their best to meet the customer's needs if they want to be successful

A:
stores should do their best to meet the customer's needs if they want to be successful