Choose your answer: is the following review positive or negative?

Right off the bat dealing with the grumpy old man at the check in stand outside set the tone. This angry old man would rather talk to the limo drivers than help paying customers. Asking for help he was extremely annoyed and snatched his itinerary out of his hand and mumbled something. Mind you, shuttle cars and buses are driving about and it is extremely loud, when we asked him to repeat he threw a fit or had a seizure I couldn't tell. He said it was the wrong paperwork and that he needed the itinerary number. Well in his fit of shuffling papers he didn't notice that he looked right past the print out he needed. When we pointed it out he copped a bigger attitude. We just walked away so he could continue his bromance.

Available choices:
--negative.
--positive.
negative