Q: positive

A: Very good, quick, kind service! The $9 combo is pretty typical for all of the food you get. The Mongolian beef was a tad salty but still above average. I'd definitely go here again!

Q: positive

A: Sandwiches are the best and huge. Pizza is comforting! Would definitely come here again!

Q: positive

A: This review is long overdue. Originally, it was meant to be a two star review, with complaints about an extremely unsavory visit. I actually put in a complaint with corporate, who emailed me back promptly. But what really made me change my mind was the manager who called me a few days later. He went above and beyond any customer service standards and truly made me, as a customer, feel like my business was appreciated. He was kind and professional and even offered coupons for free sandwiches and such, which I did not take because my complaint wasn't to get any free stuff, I just wanted to let them know. He let me know that if I ever changed my mind they'd be there. I've gone back several times since then (never used the coupons) and each time has been a pleasant experience with satisfying food as well as customer service. Completely changed my mind about this place. And now I have even become somewhat of a regular customer, with some of the employees knowing my order by heart now. Definitely a delightful place in the heart of surprise.

Q: negative

A:
This is one of my favorite places in Vegas that's why I'm sad to write this review. Customer service this trip was horrible. Front desk ladies were rude, restaurant servers were aweful, our food was wrong and my biggest complaint of all is the pit bosses. They Dont give a shi# about you. I change several grand last 6 visits yet I only have 2000 players points???? Pit boss never puts the money I played on my card. My dad plays maybe $500 a trip yet he has 20,000, points. He gets free rooms every month yet you send me 20% off. How the hell do you reward a gambler who doesn't gamble much vs someone who is spending money in your place? You need to fix your systems and fix them quick. I'm about over coming to this place.