Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Example: I stayed at the Hilton Chicago for my cousins wedding. The service was impeccable. Not only was the staff attentive, they were respectful and careful not to interrupt the guests or make themselves known when serving dinner. I had the chicken wellington and it was to die for! The chicken was perfect and moist but the pastry crust was flaky and crispy. They even had Pakistani dinner options for some of the guests. The amenities were great, and after an open bar the night before, the Mimosas and brunch buffet couldn't have been better! I would love to have my wedding there.
Example solution: positive
Example explanation: Review writer likes the hotel. There are strong positive words like 'impeccable' and 'great'. Therefore it is classified as a positive review.

Problem: this is my letter to the management..... Sir or Madam: I am writing to give feedback about our recent stay the Amalfi. We were a guest from 11/20 to 11/23. During our stay we used the "Valet" Service operated through Standard Parking. Our vehicle was returned with stolen items from the glove compartments. Much to my chagrin, $44/day valet service did not include proper security/monitoring, despite the premium over "self park". I understand that these parking services are sub-contracted by the hotel, but I would think that any worthy hotel would remedy the situation. This was not the case. I hope that your staff will be able to take measures to rectify the situation for future guests
Solution: negative