You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

I wish I could give them zero stars. The call takers are rude. The technicians are incompetent. The manager doesn't know what customer service is. It is overpriced. I was quoted $230. I went to another locksmith, who actually got my lock off, and was quoted a total of $79.The technician was late twice. He could not pick the lock which is not unusual and said he would have to drill through the lock. Ok. But, failed to bring charged batteries. He never offered to come back with charged batteries as soon as he could nor offered to send someone else. He said he could, however, come back around 10 hours later and do it under-the-table. Usually when you need to get a lock off, you need it off that minute. I said no. He charged me $30 for a service fee...a service that I never received. I contacted the manager, which seems to be a task in itself, and he said that I was rightfully charged $30 because I refused the technician's offer to come back later. I doubt the manager knew it was an under-the-table payment. I still have not been reimbursed my $30!
negative