TASK DEFINITION: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
PROBLEM: I have on occasion brushed up my tennis skills at this club and have also had my daughter enrolled in their tennis camps. The tennis lessons can range from beginner to advanced, group sessions and private. Although we have only used this club for tennis lessons I liked that there was a lot of space on the grounds - 16 night lit courts!!! And those courts have seen some love!!
I have really enjoyed their array of Junior Programs available for my daughter - and all of their choices for summer sessions - and they make up for the fact that its around 115 degrees out there!! Its the only place where my daughter really felt seriously challenged in a sport....so I take that as a thumbs up!

SOLUTION: 5 stars

PROBLEM: Their customer service pales by comparison! I was one of the original customers at the Tatum/Cave Creek location (formerly Diva Tanning) and stayed with Celebrity when they bought it last year. As a monthly subscriber, I spend nearly $1,000 a year (12 x $80/month) on tanning services. My wallet was lost over the holidays and Visa had to send me a new card. I brought it in to (manager) Nicole to update my account as soon as I received it, explained why I had to change the card number and was told 'Too late! We already tried to bill you for your monthly fee and had to charge you a $5 fee because your card would not go through.' Really? I spend nearly $1,000 a year there and you are going to lose my business for $5? I guess so. This Celebrity Tanning experience has moved to the top of my list of horrible (and incredibly short-sighted) customer service experiences ... which is a shame, as it was otherwise an okay place to tan.

SOLUTION: 1 star

PROBLEM: small uncomfortable beds, have to pay for Internet, have to pay for breakfast, and let's just say my bath towel was not clean. didn't get to go to the pool or gym but they looked really nice and modern. rather not stay here again tho.

SOLUTION:
2 stars