TASK DEFINITION: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
PROBLEM: My wife and I usually love this place but I was really disappointed today. I got the Mongolian beef and the beef looked and tasted as though it had been reheated a few times as it was over cooked ( appeared burnt and tough. It was also supposed to be very spicy but was quite bland.
I should have sent it back but we were in a bit of a hurry so I ate most of it anyway. Won't be so nice if it happens again

SOLUTION: NEGATIVE

PROBLEM: Terrible service. Tried to come on Christmas, what a mistake!

Our party of three waited in line for 10 minutes with ONE table of four ahead of us. Waited another 10 minutes at the podium with no explanation, asked to be sat at a set table nearby, told something about them cleaning a table, had them seat a couple behind us, finally got pissed off and left.

Get your staff together! Their ineptitude is ruining your service. Customers here have more choices and deserve better treatment than this.

SOLUTION: NEGATIVE

PROBLEM: 5/5 on glaze doughnuts but the HOT LIGHT hours sucks. They never follow through the hot light hours they posted by the door and drive-thru (which is 5am-11am and 5pm to 10pm). Been coming back here on those hours and hot light always off. It's a waste of time and trip. Now we're stuck but to buy what they have on the shelves. This is so un-professional and they'll loose customers for this.

SOLUTION:
NEGATIVE