What is the sentiment of the following review?
Room was nice, in spite of being a long long walk to get to. Check in was unacceptably slow, almost an hour; check out was a bit better but not by much. Then come the billing issues. Waiting on hold forever only to have them pass the buck and blame the bank for not processing a "refund" quickly enough (I thought maybe they shouldn't have made the error in the first place, but they definitely wouldn't accept any responsibility or try to remedy the situation.) Such a drag and totally unnecessary. Ruined an otherwise nice, not great, stay.
Available choices:
i. negative
ii. positive
i.