By far the most bizarre non-patron experience I have had in downtown phoenix. Got a couple coupons in the mail for cold stone so I went to use one of them- a buy one get one free for the signature dishes they have. I don't like chocolate but wanted something with cake batter ice cream...so I ask for the birthday remix in a cup without the chocolate and brownie mix...essentially all I wanted was the cake batter ice cream and the sprinkles were fine....the owner (?) tells me no I can't do that because the coupon doesn't allow me to modify their "creation"....bizarre considering it's not like I was asking for substitutes or anything, I just didn't want any of the chocolate crap and the way they mix it all in would have made it all but impossible for me to order it as is and then remove it. I would have been saving them money (toppings) if they just let me order what I wanted. I ended up walking out and tossing their coupons in the trash. Great customer service/people skills.....not!
How would this review be described in terms of sentiment?
Pick your answer from:
[a]. negative;
[b]. positive;
[a].