Detailed Instructions: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
Problem:This place has to be the worst as far as customer service and timing. The 1st time I came here I bought 1 smoothie and a juice totalled to be $13.21. Instead I was charge $1300.21. If I didn't check my bank statement I would have never known. When I went to have it corrected no one knew what to do so it took 2 days for staff to figure out how to fix the situation. I got a $50 gc for waiting 2 hrs while they tried to fix it. I again came back to purchase using my gc and every time I go it it takes over 30 mins to get a smoothie. It's never completely packed. Last week I ordered a Pitaya bowl and the person making it clearly didn't look at the ticket and made an acai tropical bowl. So I asked if they had different products and she said oh I'm sorry I thought it was something else. Took 30 mins. Then a couple ordered and another staff member came from the back sucking on her fingers from eating something in the back, didnt wash her hands just put gloves on and made 2 bowls. Being in the health profession I was highly disgusted. Today I'm on my lunch break and I place my order and the cashier asked if it was ok if it would take 25-30 mins on my smoothie and Pitaya bowl I said no not really why are ticket orders so long and her response was "Idk that's a good question." Mmmm ok if you know this is a constant issue why is it not being addressed. I wasted my whole hour lunch break waiting on a smoothie and a bowl for 45 mins. I just don't understand. Nothing is being cooked. Are you under staffed, don't have enough blended or just don't care? There was 2 ppl before. I just feel like the errors made are preventable and ticket times are so long because of not paying attention.. I'd hate to see the food cost at this location.
Solution:
2 stars