I have received poor service from this KFC location many times. Ranging from no napkins at the drive-thru (a big pet peeve of mine!), old and/or overdone food to receiving food that I didn't order, and not getting what I DID order! Today I asked for "extra" lettuce on my Twister Wrap with the hopes that I would actually get a decent amount of lettuce. When I got back to the office and opened it, there was not a single shread of lettuce - not even a rogue piece that could have been rolled into the wrap from the counter. (I know... gross!) $3.50 for 1 tortilla with 2 chicken strips, 2 very small slices of tomato and a little pepper sauce - I can do this (and much better) at home!!!
How would this review be described in terms of sentiment?
Available choices: a. negative b. positive
a.