We have been to Sapporo a number of times. Food is average but we go for the teppan show. Last night was a very negative experience for our family. I called 6 weeks prior to reserve the front room for our party of 13. The day I wanted (brother's birthday) she said that the room was already booked so together we found another day when we could reserve the room. When we arrived last night they said the room was taken by another party and that they could never "guarantee" that room in case a larger party called later and asked for it. Are you kidding me? How could a restaurant reserve a room for a birthday party and then tell you when you arrived that a larger party had asked for it in the meantime? Not even a phone call to let you know? She also said that they required 14 and at 13 our party was too small. We would have paid for another dinner if any of this had been told to me when I made my reservation. We got over the disappointment and decided to have fun and not let it spoil our evening. After we sat down at a table that barely fit us, the hostess put a sticky note behind the grill that said TURN FAST. Seriously? She also put one on the table next to us which was another family celebrating a birthday. We saw the note because some of our party had to sit on the grill side of the table because we were so cramped. My dad took off the note so our server didn't see it but the poor other table was hurried out of there. I felt badly for that party. They had salads, soups and their dinner was being cooked before we had even ordered AND they arrived after us. It was sad to see how their fun was rushed. When the woman who looked to be the manager realized that we had not received the TURN FAST treatment she got on it hurrying us along. She was not sympathetic or helpful when explaining why we didn't get the room and then rushed us out. I've sent many friends to Sapporo in the past but we won't be back and I'm letting my circle know not to go back either.
How would this review be described in terms of sentiment?
negative