Problem: Well, I'm glad someone had a good experience here. Mine was horrible. I'm not complaining about the quality of workmanship because this was fine but the man running the place is HORRIBLE. I didn't have my red claim ticket because a friend had dropped of the purse for me. However, I did have a receipt showing the purse had already been paid for and I pointed out the purse hanging on the wall and described exactly what it had been brought in for. You'd think surely this would have been enough but, NOT so. The manager flat out REFUSED to give me my purse even with the receipt. I demanded my purse several times and then and only then, he relented--I was FURIOUS. I will NEVER do business here again even though the owner was very nice and apologetic when I called him at another store.
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- positive
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A: negative

Problem: I took my car for an interior clean, which includes cleaning seats and carpets. Mermaid gets 2 stars because my car was a whole lot cleaner when I left than when I brought it in, because the cashier was competent, because it took less than the two hours they estimated, and because the parrots entertained me while I waited. Other than that, not much was good. Where to start.... - I had to make an appointment for a detail, which I didn't know because it isn't mentioned anywhere online or on their signs. I was told when I pulled up, so I turned around and left, and called for an appointment. - Approximately zero communication. The check-in guy just told me to "take this to the cashier." The vacuum guys opened my doors and stood there staring at me, completely silent. Good thing the building it set up to show you where to go because I sure didn't get any instructions. - When I got my car back, the first thing I noticed was that there were mud splatters low on the door. They had driven my car through puddles on the way from the detail bay and hadn't cleaned it up. - The second thing I noticed was that my seats were wet. Not dripping, but way too wet to sit on. They gave me plastic bags to sit on, but as an afterthought, and not before blaming my seats for holding the wetness. 24 hours later, my seats are still wet. - And then there were all the items in different places. They'd removed things from all of the pockets and compartments for cleaning, but instead of putting them back or even leaving them all in one central place, they left them all in different places. My favorite was the phone book left on the wet seat. - As I drove around that afternoon I started to notice all the other issues: streaks on the back window, puddles in my cup holders, a spill in one of the plastic compartments that I was able to easily clean with a wet cloth (so why couldn't they?), grittiness on the dashboard, a LOT of the outer coating removed from the bag around the stick shift. - And after a couple of hours....the smell. It's a combination of Little Green cleaning solution and mold, which makes me think, 1) they use detergent & water rather than steam, and 2) they didn't even use clean water. I was hoping the cleaning would get rid of the faint trashy smell that had developed over time, but the car actually smells much worse now. Bottom line: Mermaid does a decent job on the big stuff, but half-asses the details, and skips the customer service altogether. Octopus does a much nicer job for similar prices.
How would this review be described?
OPTIONS:
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A: negative

Problem: Really slammed. Waited but mgr comped meal. Really nice . Better luck next time!
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A: negative

Problem: I love to gamble and live 20 minutes away from here. But in the last 10 years I have been more times to Vegas and Macau casinos. I hate the montreal casino as it is run the same way as the government is, god forbid the dealer cracks a smile. I will not be giving any of my money to these people in any near future. Vegas has flair and charm. Montreal has none of the when it comes to the casino. Only attitude!!!
How would this review be described?
OPTIONS:
- negative
- positive
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A:
negative