Sentiment analysis: I am a Gold member and picking up my car was quick and easy. I received an email which told me exactly what parking space my car was in. I reserved a Ford Focus and ended up with a Chevy Malibu. It would have been nice to get the make and model that I reserved, but the Chevy was okay and got me where I needed to go. Return was also quick and easy. Customer service was good.

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positive

Sentiment analysis: I don't usually give bad reviews. The only reason I'm putting a star here is because of how nice the waitress was. I ordered a Tom Yum soup dinner format. I was very disappointed, not by the broth but by the rawness of the chicken and the noodles. I saw the usual line for Kazu on my way here and I told myself i was making a hood move. I guess I was wrong.

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negative

Sentiment analysis: Somewhat disappointing...WAIT VERY disappointing. I had high hopes for this place. Good location, lots of marketing here and there..but once you walk in...you think "Is it just this??" I roam around the room looking for a secret room that will expand to make the place bigger but alas there is no secret room. It's quite small. Hardly anywhere to sit! The only good thing is the music. I really liked the music but with such a tiny dance floor..it's just very disappointing.

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negative