Problem: What would be an example of an negative review?

Answer: I'm not a huge fan of this location. I think that it was oddly built- the small, alley-like front makes it difficult to get past people on your way to/from the bathroom or tables when it's busy. And there's hardly any tables to sit at. Furthermore, people tend to clog the front on their way in, which makes things particularly difficult (especially in the winter weather). The staff were pretty impersonal to be, but maybe that was due to the high traffic of the place and the time I was there. And the coffee that I had was cold- I'm sure it was probably the bottom of the batch. I'd probably only walk in here again if someone else suggested it before or after a movie or while we were shopping in the area.

Problem: What would be an example of an negative review?

Answer: One word summary: abysmal. Wow, where do I begin. I came here for Sunday brunch with my parents based on the good reviews, and I can't even begin to express my disappointment. Things started out fine. Our server, Jenny, seemed nice enough. She took our order quickly. I ordered the garden frittata, mom the beach benedict w/ home fries, and dad the american bistro breakfast. Food comes. Mom's beach benedict comes with hash browns instead of home fries. It's also missing the star ingredient: avocado. We tell Jenny, and she says... "Oh, sorry the kitchen menu is different than the customer menu. Sometimes dishes come out slightly different than what the menu says." I almost burst out laughing from shock and amazement. Um, WHAT!? Do you realize what you just told us, Jenny!? I'm guessing our dropped jaws were her signal to go back to the kitchen and make things right. She comes back out with a little plate of avocado and then says... "The kitchen doesn't cook home fries until after 11am, sorry about that," then walks away. Isn't this the kind of thing you should tell us when we ORDER the food? My garden frittata was really just 2 over-medium eggs with chopped veggies on top. Please do not call that a frittata. After we got our check and gave them a credit card to pay, I realized I had a 10% off coupon. I told Jenny when she got back, but she said they couldn't apply it since they had already run the credit card. I understand it's a bit of a pain in the butt, but it's not impossible to void the transaction and then recalculate the bill. And considering her appalling service thus far, it was the least she could have done. Get you ish together, guys.

Problem: What would be an example of an positive review?

Answer:
Yes, I just gave this donut house a five star rating. Winchell's is benefiting from the wave of nostalgia that came over me when I walked in with my pal Matt after dinner at Wendy's Noodle House. It was already 8:30pm, but the cases were FULL of fresh donuts. I remember having Winchell's all the time when I was growing up in SoCal and they were everywhere. I'm sure I've driven by this one, but never stopped in until tonight. Matt told me they're open 24 hours, too--curses! I don't need to know that. He's just paying me back for telling him that Keebler Grasshopper cookies are the same thing as the Girl Scouts' Thin Mints and can be had year-round. Now we're even. Four donuts for $2.99 cannot be beat and the memories that Winchell's brings back are priceless.