Choose your answer: is the following review positive or negative?

Horrible! Bought their Google offers $59 for Platinum Auto Detailing. They rescheduled on me LITERALLY 4 times, always calling and cancelling the day before they were supposed to show up. Every time they reschedule me it is at least 2 weeks out. The last two times they said they had a change in management, apparently it is not working. Had to call google offers and get a refund today... I have been waiting for them to clean my car since June. :p

1). negative 2). positive
1).