Choose your answer: is the following review positive or negative?

For several months I have been having my hair done at Salon Blew by Kelly. Sometimes the color came out good and other times it did not. I continued going there because I have not lived in NV a long time and I liked going to a beauty salon that was close to where I lived. I recently went to have my hair done. Kelly kept me waiting for almost an hour. Her salon chair, although all salon chairs turn around and go up and down, was not connected to the floor. When I got up to have the hair color washed out, the chair moved away from the floor and I caught my shoe on the bottom of the chair. Needless to say, I fell and badly hurt myself. She did get me ice. I thought, after all this, that she would tell me not to pay for the color and blow dry. Did not happen! I also thought after a day or 2 she would have the thoughtfulness to call me and ask how I was feeling. Did not happen! There are many good beauty salons in this town and I will find one, no matter what the distance.

Possible answers:
* negative.
* positive.
negative