Problem: Write a negative yelp review.
A: Our first dining experience will unfortunately be our last! We arrived at 5:25pm, seated, & then the experience went downhill! We ordered an order of garlic rolls & it took 30 min with our waiter, Mike checking 3 times to see if they were ready! We ordered 2 - 14" pizzas & a calzone & it took over an hr to get them, again with Mike checking more than once. When my husband asked Mike if there was a reason why it was taking so long, Mike's reply was that it was the first week they were opened & that we should have come earlier than 6:00pm. When my husband said we got there before 5:30, Mike shrugged his shoulders & said "well maybe you shouldn't come back!" We have never had a server speak to either one of us like that & that only makes us feel like our business is really not warranted or that important! Coming from NY where restaurants are always super busy & having worked in the restaurant industry, this kind of treatment & speed of service are two things that will quickly make one's business a goner, something a business in today's economy really has to be so careful of! Totally a thumb's down experience & a waste of a Saturday night!

Problem: Write a negative yelp review.
A: the 2 star is strictly given for the highly unpleasant check in/check out. we had to wait 15 min when we arrived because the girlie didn't know how to use the computer correctly, it shut down, the other people there were not help etc. especially frustrating when you come hours early to enjoy the spa before our appointment. their customer service skills also leave a lot to be desired. the couldn't have cared less that we were made to wait and talked like we were not even there. after we spent 1.5 hours in the spa we had our massage and when we left we noticed that my husband was charged the full amount when we checked in and again when he finished his massage. my credit card (which i had to give when making the reservation) was also charged for the full amount. so for a $ 360 service we had a total of $ 1080 charges on our debit cards. the same front desk "team" vehemently" denied having those charges put through and did not give us the time a day, no apology, no "we will make it up to you" etc. i had to spend 20 min with the bank to get the charge taken off and so did my husband. horrible customer service. i am a retail manager myself and would never allow anybody in my store to treat customers that way. now the good part: once we actually got inside it was beautiful. very quiet and relaxing. i guess it helped that we came during the week when not much was going on. the facilities are state of the art. everybody inside was very nice and helpful. tara gave me a fantastic shiatsu massage with hot stones and oil. my husband was supposed to get a male therapist but it ended up being a woman who "only" gave him a regular swedish massage and not the shiatsu that was ordered and paid for. not doubt a glitch that goes back to the inept front desk people. but he enjoyed it anyway and also got a great haircut from the barber. would it go back? yes, because of the spa itself and the excellent massage. but i would refuse to pay until after i am finished because they would just charge everything double again. i would expect better from any spa, let alone one that is so expensive and exclusive. management is a joke.

Problem: Write a negative yelp review.
A:
Incredible. I just watched the owner and his staff berate a couple for not tipping enough here. And the lack of tip was completely warranted. They deserve nothing for a tip here. Have never experienced such rudeness. The waiter literally huffed at us for not ordering dessert. The food is nothing to be excited about for the price either. First and last time here.