In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.

Southwest service, and equipment reliability trending down.

Two trips ago they badly damaged our luggage. The Southwest agent begrudgingly gave us a form that we could file, along with our original luggage purchase receipt to petition Southwest for repair reimbursement. The agent also told us, ""good luck trying to make that happen"". She discouraged us from from submitting the form.

Our last trip departed late due to the aircraft having to be replaced due to equipment failure. The replacement aircraft ended up having a failed AC unit so the aircraft was very hot and uncomfortable. Lastly, our luggage was misdirected to a destination that had nothing to do with our travel.

Moral of the experience; if having to travel southwest, check as little as possible, bring as much as possible as a carry-on.
NEGATIVE