Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: Horrible customer service at the Arrowhead location! Every time I go into this place it takes far too long and employees are rude. There is no organization and I have witnessed customers being helped completely out of order....leaving others to wait longer. Seriously they need to get their act together and hire some employees that have an IQ above mental retardation. Don't take your business here!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: It was all pretty disappointing. A few friends and I came for facials. We waited 30 min past our appointment time before any of us could get in. One of the estheticians had a family emergency and couldn't make it. They were nice enough to still take all 4 of us (2 at a time) but it took a very long time - about 3 hours total, which you wouldn't expect for the services we got. The quality of the facial was questionable. There was no pore-opening steam and I don't know what products she used. The most unfortunate part of our visit though was the quality of service. The esthetician seemed very unenthusiastic about her job and unhappy to be there working with us. Unfortunate for her I realize, but it really dampened the experience for my friends and me. This was my treat for my gals and I was embarrassed to have taken them there. We won't be coming back.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Ah, the airport... not only has flying become more of a hassle throughout the years, but food places in the airport always seem to rub me the wrong way. After taking belts, shoes, and jackets off and being body scanned, all you want is a relaxing beer right? I was looking for a drink and some food before my delayed flight to Chicago and found this place in the B terminal of CLT Douglas. The server was super nice and I ordered a Bad Penny (Big Boss - Raleigh, NC). It would have been my last "Carolina brew" before heading out to my destination. Ordered a standard Fish & Chips to go along with my beer. It took a while for the food to come out, but unfortunately, it wasn't worth the wait. The fish seemed it was of the breaded and frozen variety and the coleslaw side it came with had stringy mayo sauce on it. I did not want to get sick so I left the coleslaw alone, but it seems like it was left under a heat-lamp too long. The fries were much like the fish... came from a bag and frozen. The whole dining experience was less than enjoyable and to top it all off the dish was $14!! I can understand my frozen meal being below 10, but 14 should get me some freshness at least! Anyways.. my bottled beer ended up being the price of a six pack so my total bill for this meal came out to about 25 bucks. Yikes. Good thing you have a captive audience here. I will stick to just drinking drafts... and maybe at another venue.