Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Input: Consider Input: It's so frustrating when a hotel posts a deal prominently on its website, claiming said deal is available on certain dates. But, when you call to make a reservation based on that deal, they tell you it's not available. There are rooms available, but not the deal. Then they try to condescendingly tell you they can only sell so many rooms at such a deal. I get that. Then just SAY that on the website. "Here's a great deal . . . but only a small number of people will actually get it." So much for the great reviews about service . . . I couldn't even get past the first phone call without being frustrated and annoyed. Bad form, Conrad, bad form.

Output: negative

Input: Consider Input: If you asked me two years ago, I would have recommended the Talbott Hotel without hesitation to anyone who asked. Now, I have definitely changed my mind. While this hotel is located in a nice area of Chicago, surrounded by great restaurants, shops and affluent people, it has really begun to slowly downgrade. As noted by my reviews, I am incredibly serious about customer service. If you're in the hospitality industry, there is really no excuse for falling short in this category--- but alas, the Talbott really has. The door staff don't say a word, the desk people acknowledge you only when they are not doing a million other things (which they always are) and the staff have an air of snobbishness. Inexcusable since we, the customers, are paying to stay at their over-priced hotel. Perhaps the most annoying aspect of my latest stay was that I had to walk down 11 flights of stairs to get to the lobby of the hotel because I waited a solid 15 minutes for the elevator, which, when it arrived, was packed to the brim. I get that it's an old hotel, but it is incredibly annoying that they only have two elevators for the entire place and when one is down for construction, the other one overflows with people and I am forced to walk ELEVEN flights to simply get to my dinner reservation on time (which I didn't.) I will not continue giving this hotel my business and have other better recommendations to give to friends who plan on visiting.

Output: negative

Input: Consider Input: I booked this hotel on Priceline for 4/13, and a week later called the hotel directly to add 4/12 to our stay. The receptionist confirmed my reservation confirmation# and gave me a lower rate for both nights for the same king suite. When we arrived at check-in, there was no record of my 4/12 reservation whatsoever. The hotel was also fully booked, leaving my tired, hungry family and I high and dry with nowhere to go. The only decent thing that happened with this whole debacle was that Lisa at the check-in desk called around to several other hotels close-by to find us a room, and seemed to be the only employee working at a very busy time of evening. We ended up at Embassy Suites for both nights and had a very pleasant experience there.
Output: negative