input: Write a negative yelp review.
output: The gym is fine. It's your average, neighborhood gym. Even though the open hours have recently changed, the gym is no longer open 24/7, it's reasonably clean and the equipment seems to be in decent enough shape. The issue I had is in regards to their customer service and the way I was treated when, in an emergency, I had to cancel my gym membership. I went to the gym to cancel my membership on September 29, the day I found out I would no longer be able to be a member of the facility. I was told that I would still need to pay my $30 annual fee on October 1 because that's what I had agreed to three years ago, through the Planet Fitness website, prior to Fit Zone taking ownership. I asked to have their manager give me a call to discus this. Jaime, apparently one of the owners, contacted me on September 30 and let me know that there would be absolutely no refund issued, and that I was out of luck. While I could have dealt with the disappointment, there was no need for her to chide me and have an attitude. I can only assume that a business that's chasing $30 from a former customer must be in dire straights. Best of luck to Jaime and the rest of her team at Fit Zone. I know that, in my industry, if I spoke to a customer, current or former, the way she spoke to me, I'd lose my job. I'm not certain what allows her to treat people this way. I guess if you own the gym, it's your prerogative. It's still not good business. It would have been easy, and totally reasonable for her to issue a refund. I was made aware that if I had stopped in to the gym prior to September 25, I wouldn't be required to pay the annual fee. I have a hard time understanding why I'm required to pay an annual fee when there will be no use of the gym, or an annual membership. I'm going to dispute this charge through my credit card company and let them handle it from here. Bad, bad business.
input: Write a negative yelp review.
output: I was on a team of local artists who wanted to display our art on Fair Trade's walls. Their waitresses were absolutely cold, useless, not helpful to us, and unsupportive. They did not make us feel welcome as local artists but instead pressured us to leave when we were setting up because they were cleaning and closing. I ordered food from them and their service was slow. Then they gave me the wrong dish and didn't do a thing about it, even though I was an artist. Then, when we sold a piece of art, they didn't tell us but took 20%!!! What kind of business does that without ever telling us? If we had agreed to it at the start, then ok, but this was not ok. And their manager was always too busy to talk to us, and sent us hunting around the two locations to find her to get our money. I do not support this kind of business and I recommend that if you are a local artist or support local artists, take your business to a better managed, more customer-oriented place, not a cold, rude, unfriendly place like Fair Trade.
input: Write a negative yelp review.
output:
Back in June I received a MacBook pro as a graduation present. Three months later the display starts to go. I bring it in, they tell me I need a new graphics board. I wait for the part to arrive, and they "fix" it. A couple weeks later, I am typing a paper for school and I have horizontal bars of random colors in the middle of my screen. I hurry over to the apple store, tell them what happened, and they make me wait two hours because I didn't make a genius bar appointment... Even though they have 5 employees standing around "looking busy" on their iPads. So then they tell me I need a new display. They order it and call to tell me that the part is in and if I don't come by Friday they ship it back to inventory. As convenient that was, I wasn't able to make it due to school and work. So then I return again to order my part and the employee Andre was very helpful and ordered the part I needed and took my laptop, and told me that it'd be ready in 2-3 business days. I get a call the next day saying my computer is done, so I drive to San Tan and I am greeted by an employee and he directs me to sit at the bar and wait. I wait a good 10 mins, get up and ask to be helped. I wait another 10 mins only to hear that I wasted my gas driving there because my computer is not done. I told him that they called me and said it was done. He apologizes and says that was a mistake and that they meant to say the part came in. Wow, these apple geniuses are incredibly smart! Why on earth would you need to tell me that if you have my laptop at the store? This store is a joke. I mean, why do you have so many employees on the clock if they aren't going to do anything but take up space? If I could just give this store a 0 I would but it demands at least a star. Anyways, I will never use this store ever again, worst customer service I have ever seen.