Choose your answer: is the following review positive or negative?

We booked the Fremont about 9 months in advance, and got a good deal for the 3 days leading up to New Year's Eve. The rooms are clean, modern and comfortable. Housekeeping was excellent. The location is good if you're looking for a hotel in the Fremont Street area. The reasons we will never be back: We booked the Fremont Hotel for New Years Eve to be on Fremont Street for the Fremont experience!!! In past years, we took a cab to the area and patronized the hotels, vendors, etc and left. This year, however, there was a massive charge to stand on the street? WTF? I'm not sure how much kick back the city gets for this, but it was totally unreasonable. So since we chose not to purchase the 'tickets,' we were stuck in the hotel unless we wanted to exit a back door into the ghetto. Secondly, we went to the buffet, which we did daily. This time there was someone in line that had an issue with credit for a discount or something. Literally, we waited 25 minutes and the line was out the door. They didn't open another register, ask him to step aside, or anything. It actually became more entertainment and shit talking between the customers to see how long this would continue. Meanwhile, breakfast time had ended and lunch started. We were there for breakfast. We were told the breakfast prices ended but there may be a couple items remaining in the dining room. No, there was not. I went to the front desk to talk to a manager and she said she would talk to someone at the buffet restaurant...and thanks. I'm pretty sure that compensating someone somewhat is more financially prudent than not, in the long run. Now, they will never get my return business, and potentially others will agree with me and choose a different hotel.

Possible answers: a. negative; b. positive;
a.