After having a miserable experience at Earnhardt Toyota (see separate review) I went here on the recommendation of my mechanic at AAA Mesa. My front struts were leaking "profusely," according to AAA. The AAA office offered to replace them and do the alignment for $800. That was a little steep, and I went to Big Two Toyota to see if I could squeeze it in under the warranty. Alas, I could not, my car was older than 36 months specified in the warranty. But they did the replacement and alignment for $657 -- and gave me a lifetime warranty on the struts. The service manager at Big Two found a coupon that he was able to apply to the bill, giving me a 15% discount. The technicians were also able to mount back some moulding that fell off the side of the passenger car door -- and they did it for FREE. This is something that Earnhardt Toyota simply refused to do unless I paid more than $100 for a full-on replacement moulding. Do not go to Earnhardt Toyota for any kind of service, friends. The waiting lounge was very nice, with free coffee, fruit and water, and all the wi-fi I could use. The repairs were fast, the shuttle driver took me home with no waiting, and they rinsed off my car and the service manager walked me out to wait with me while they brought my car around.
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positive