Problem: Write a negative yelp review.
A: Stupid place! Zero responsibility towards customers. I had a couples massage scheduled a month in advance for our anniversary, and on the D-day when I finally drive here in rush hour for 30 miles And make it in time here, the manager Trish (?) tells me one of the masseurs cancelled. But I called 3 times before coming here on the same day and noone told me anything about it and she tells me I never called them because if I did, someone would have actually told me that. She said i am lying and was very hostile, while I showed her all the calls I made, times and duration on my phone. Apart from being hostile, careless, and accusing me, she topped it off by saying that "these things happen" & the best she can do right now is to reschedule it!! I was thinking I am not sure how you can undo this and there's no way I am going to be stepping back in here again. I am in the process of canceling my groupon by telling them my horrible experience here. This place is so busy (bcs of the groupon deal they had, ratings suck though), I had to call in a month in advance to book these dates for our anniversary and what do I get in return in addition to not being able to give my gf her gift for our anniversary, a resechedule in another month? Isn't it the responsibility of the management to make sure someone else covers for a particular masseuers absence? Or is it right to blame, ridicule and accuse the customers for it? What good is the reschedule if I cannot use the service when I need it most ( gift to gf on anniversary)? Plus I had biked 30 miles just because I knew I was getting a massage that day. I went home sore, hurt, scarred, ridiculed and disappointed. It hurts to see people act like this. She also claims they left me a message, which I never got. And even if at all they did (on someone's number) how come noone told me anything when i called 3 times on the day saying I am coming in, because I fear for such things to happen. On top of that she says I was lying even though I showed her my phone records. Anyway I was thoroughly shocked when I entered the place, looked like no spa, looked more like a local manicure joint, am glad I didn't have to put my body in their hands ( for whatever way the events turned out). Wish I could give negative ratings

Problem: Write a negative yelp review.
A: Ordered Cheeseburger with fries. Very dry could not see the cheese. 2 thin slices of tomato and a few pieces of lettuce, fries were undercooked and tasteless.Wife had Rachels chickensalad sandwich on cibatta bread. There was no chicken we could Find in the sandwich had mostly grapes. First and last time. Wasted $20.00

Problem: Write a negative yelp review.
A:
Its laughable the people they hire here. No customer service, people on phone while trying to assist you and no one seems to be knowledgeable of the speacial order items. Most lowes we go to are too knowledgeable, this one must have missed the memo.