We spent 10 days in Las Vegas recently, and we had a fantastic time! Of all the places we went for dinners &/or drinks, there were two occasions on which the customer service was less than desirable & Lagasse's Stadium takes the cake for being the worst. We spent a lot of time at the Palazzo during our trip & gave this place a shot. We walked in & took a seat. It was the early afternoon & there were only one or two other people in the establishment, no joke. The bar tender never gave us the time of day. She definitely saw us but she was very busy, chatting up a couple of other girls. I think one of them might have been another employee but one of them was just a friend of the other girls visiting, or so it seemed. We sat there for a good 10 or 15 minutes, obvious glances coming our way but no service. They never did come to take out order. I can honestly say that Lagasse's Stadium is the worst customer service I have ever experienced. They should really restaff because at least some of their staff doesn't give a damn about customers (or apparently their tips, surprisingly), or the reputation of their restaurant. I have never been in a place where the staff literally refused to acknowledge us. I will never waste time walking through their doors again and I will never say a kind word about them. Sorry, Emeril, but your staff is letting you and your fans down. My only regret is not finding out the name of the staff so I can be more specific in my complaints and report them to their management, although that probably wouldn't have mattered. They have plenty of terrible reviews besides this one & I'm sure their management is not oblivious to the fact... you would think they would try to make difference. This is the one and only time in my life that I have walked out of a restaurant without ordering because the service was so poor.
What is the sentiment of this review?
negative