Is the following review positive or negative?

This place can be summed up in one word........ridiculous. My fiance and I have been to this location several times. At first, the service was reasonable. However during the past few visits, the service has been horrible. First, we called in a pick up order which was supposed to be ready in 20 minutes. I arrived at the location in 30 minutes and the staff hadn't even started the order and was absolutely clueless on what to do. Yet, I tried to be patient, picked up my food and went home. Second, we called in another pick up order. Again it would be ready in 20 minutes. I arrived at the 20 minute mark and to my surprise, they hadn't even started the order. Well, this was enough, I simply advised the staff to forget the order and left the property to hit up Joe's BBQ in Gilbert, who told me my order would be ready in 10 minutes..........and it was. I typically don't write reviews on restaurants, however, I felt I needed to advise Dickey's of their service issues. I did, and the manager promised changed and for me to try it again. So about one week later I made the same order and they were on time for once. The manager promised change and thanked us for giving Dickey's another chance. About a month later, we sent in another pick up order and nothing had changed. It was the same ordeal again. I absolutely refuse to visit this Dickey's location and spend my money at this establishment. My fiance still had faith in this location, however the same exact service was provided to her. Obviously there are some management and staff issues at this location as they have no idea how to properly deal with To-Go orders. Take it from me, you are better off driving over to Joe's BBQ or visit the Dickey's location in Scottsdale. The Scottsdale location has never once given my fiance and I this type of service. As a disclaimer, I want for you to keep in mind that during all of these visits, it wasn't busy. There wasn't a line going out the door. It simply came down to a lazy staff and lack of management that caused these issues. I am firm in my decision that I will never get food from this location.......even if it were FREE!.
negative