What is the sentiment of the following review?
Complete Scam! Booked a reservation 2 months in advance on Booking.com. Two options at the time of reservation. opt #1 Pay a non-refundable deposit if you cancel. opt #2 pay the full amount up front with a 72 hour cancellation policy for a full refund. Had to cancel the trip 5 days in advance. Wyndham kept my money. Will not issue a refund. I completely fulfilled the requirements of a timely cancellation. Every time I call, they make up new rules on why they will not refund my money. Latest is "they do not accept cancellations over the phone, they have to be in person" for reservations booked through 3rd parties such as Booking.com. This is ridiculous for a vacation resort. Let me just fly on over to come talk to you in person. Absolutely ridiculous. DO NOT BOOK WITH THIS PROPERTY OR DO BUSINESS with Wyndham. It's a complete scam!!!!! They stole $665.00!!!
OPTIONS:
(a). negative;
(b). positive;
(a).