Sentiment analysis: I've been going to this car wash for a couple of years now. It's been under several different ownerships over the life of the business and I've kept going back because despite it's flaws, they do a good car wash. The car washes here are good and I've never been disappointed with the quality of the wash. I've had them perform several additional services for me in the past, and that's where the quality problems come in. They performed a buff on my car that was suppose to get out the tiny scratches in the door, I'm talking little tiny scratches. After the buff, there didn't appear to be any difference in the scratches. I was pissed but I let it slide because I was busy. The kicker is that the next time I went in, they looked at the scratches and said "Hey, you should let us buff your car, it'll get those tiny scratches out in no time!". Yeah, like i'm going to fall for that again. Like other people have said, their prices here are ridiculous. If you pay full price for any of their services you're a fool. Their salesman are very high pressure and will very easily move on prices if you show the slightest hesitation. You can play this to your advantage however. If you need a hand wax, and don't feel like paying full price, go in and ask for the ultimate wash, when they try to upsell you to the wax, play coy and like you're in a hurry, they'll probably throw in 2 ultimate washes, a handwax, and a midget on a unicycle if it means they'll get their commission. Speaking of the handwax, I've had them perform a wax several times, and both times it came out good. I wouldn't say amazing, but worth the discounted price i negotiated. But the most important part is their customer service, which is extremely lacking. Their cashiers are bored and disinterested looking. Almost like you're a nuisance to ask them to ring you up. I got my car waxed yesterday, and as it takes about an hour I decided I would come back to pick it up. When I came back I went to the cashier and asked her how I pick up my car, she looked at me as if I was born in a mental institution and said "You're speaking to the WRONG PERSON SWEETHEART" and that's it. Nothing else, no "let me point you in the right direction" no "let me check on that for you" nothing. She just went back to playing with her fingernails and contemplating what her next meaningless career move was going to be. So I replied back "Can you tell me then who I should talk to about getting my car back?", she replies back with hidden disdain "anybody in a white shirt". I look around thinking to myself, well, there must be a white shirt somewhere... and of course there wasn't. So I came back and said "what if there's no white shirts?" and she laughed as she said "then a red shirt" and literally walked away from me as if she was completely done giving a shit about helping a good former customer( which, from this point on is all I will be to this place, A FORMER CUSTOMER. ) get their car back. I will not be returning to this car wash. I hope the owner of this place reads these reviews and realize that this is the reason people go out of business. Not because the buff wasn't perfect, or the washes are too pricey, but because you hire rude staff and don't train them with proper customer service skills.

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negative

Sentiment analysis: Open 24 hours! You can't beat that! My girlfriend and I ate here before the Pacquiao-Margarito fight. I got the BLT which was surprisingly good. The bacon was crispy and thick but not oily and the whole wheat french bread was soft and crusty. I hate it when tomatoes make sandwiches soggy but my sandwich wasn't soggy at all. The complimentary whole wheat french bread was really good. I came back later that night after clubbing. My other friends hadn't eaten so we came here again. I ordered a cup of cream of chicken and mushroom soup which was soooooo satisfying after dancing for hours. My boyfriend wanted to get the short rib grilled cheese but they were out :( Instead he got the patty melt which came on cheese toast. YUMMY. I highly recommend! Yeah, it's like Cheesecake Factory, but the menu items are slightly different. I'm so a fan.

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positive

Sentiment analysis: We used to love this place. Great drinks, salsa, and food. Last few times have been very disappointing. Tonight, terrible service, very slow... Three different servers brought us stuff every 15 minutes. Food was dry an not flavorful. We had to wave down another server for our check, then wait another 15 minutes an finally took it to the bar to pay out. It's Friday night, hire some attentive staff. We won't be back. This great lil restaurant has gone down hill the last few years. Not recommended, go down the street to Manny's, good food an great service!

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negative