Question:
The management always favor the employees who are always on time, but they need to factor in other factors to determine their performance as well.

Who is they referring to in this sentence?
---
Answer:
The management

Question:
Shawn hit Joe but he did not scream.

Who is he referring to in this sentence?
---
Answer:
Joe

Question:
The glass told the toaster that it liked chocolate.

Who is it referring to in this sentence?
---
Answer:
The glass

Question:
Insurance companies charge a premium if people had an accident before, so they try to maintain a clean record in order to avoid having to pay more.

Who is they referring to in this sentence?
---
Answer:
people