Problem: What would be an example of an positive review?

Answer: Brought my car in here based off of State Farm's approved repair centers. I was rear ended and had to get a new plastic bumper and get the rear scratches buffed out and painted. I was told that the estimated repair time would be 2-3 days but when I dropped off my car they said it would actually take 5 days. However, they finished it earlier than expected--in 2 days, so no harm there. There was a storm while my car was in the shop so they washed and rehashed my car, which was really nice of them. I ended up having to come back because I noticed once I got home that the new paint job didn't quite match up perfectly with my car, but I was told that paint adheres to plastic much differently than it does to metal. Anyways, dropped off my car, and ACS paid for the rental, which again was very good service. I worked mostly with Shane, who was very helpful and kept me updated the whole time. I definitely recommend this place and would come back, especially since Shane was such a pleasure to work with. Hard to come by reps like that!

Problem: What would be an example of an negative review?

Answer: John came out to repair my AC and discovered that I had a leak in the line and had lost all the Freon in the unit. He offered some options for repair and I chose to go with a liquid sealant through the lines, to try and repair the leak, and to refill the unit with Freon. John said this was the cheapest option but did tell me it was not guaranteed to work. The repair did not last, so we requested a quote for a new unit. At the same time I also requested quotes from 3 other companies for the exact unit. After looking over the quotes John was the highest by more than 30%. I have not complaints about the service John gave but I would be sure to compare prices for replacement parts/service when using him.

Problem: What would be an example of an positive review?

Answer:
In keeping with the Italian theme today, I decided gelato would make nice sweet treat after my delightful experience at Best of Italy (see how I interweave these things together...but wait, there's more!). In a rare "daily double" I am able to interweave National Pizza Party Day (come on...pizza is mostly Italian) with National Strawberry Month...That's right...strawberry Gelato!!!! There has been much less attitude and better service by the staff on my recent visits to the G-Spot, and for that they get my thanks and my gelato dollars. It's funny, ever since Gabi posted the thread about strawberries...I've had a bit of a craving. G-Spot...you scratched my itch very nicely today:)