My thoughts are pretty much the same as other customers mentioned above. I had moved into a home in Payson and had security services activated by ADT and was fooled into signing a 3yr non-cancellable contract. Unfortunately, I had to move out pretty quick and when I had called in to cancel my service, it was the first time someone ever mentioned something about a 3yr contract! I agree its partly my mistake I signed the document without reading everything in it, but I was post night shift and when the representative (Justin) was explaining me how everything works, there was no mention of any contract term. I had all the equipment preinstalled at my home and they had nothing to install or set up and all they had to do was activate the service. And now when I called the customer service requesting cancellation as I moved out and I dont need anymore, I was asked to either keep it and pay the bill every month for 36 months OR pay them ~$1600 to have the contract terminated. Well Thank You for the offer. This is soft fraud. With-holding facts from the customer and putting them in fine print some where in corner with in a bunch of documents so customer would not pay attention and then forcing them to pay the bills every month whether or not they use the service. How smart! Theres a new tenant who moved into the property I vacated and he obviously does not want services with ADT (seems to be smarter than me) so, I now have ADT service at a house where I no longer live and I am paying monthly bills which I have to pay until 2016!! And to be honest, its really not just about the money. Its about trust and customer satisfaction. How can a company promise to secure our homes if its own foundations are laid on the concept of fooling and trapping gullible customers. I would sincerely recommend everyone reading this to please stay away from this company.
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