Subject: "Routing of Calls to EES Business Center".

Body: Enron Energy Services has one single entry point for all customer leads and service issues - The EES Business Center. Your assistance is requested in routing all retail customer calls to this center. The Business Center can manage general customer service requests or provide information on EES product offerings. The number for the EES Business Center is 800-337-7837 (800-EES-SVCS) or internally, calls can be transferred to x59390. E-Mail address is: EESBusinessCenter@enron.com Thank you for taking the time to route these calls appropriately. Your assistance is critical to Enron's customer acquisition success and to ensure our customers' satisfaction.

Subject: "Condolence".

Body: My complete and heart-felt condolences go out to all my American friends. India shares your grief. I only hope that out of this calamity, America's wrath shall bring retribution without end. Annat Jain

Subject: "APS Line Loss Payback - 9/21".

Body: FYI - We'll need to pay APS back for transmission line losses incurred on 9/17. Please send them 3 mw during one heavy load hour tomorrow - losses were incurred HE 8, but may be paid back at anytime on-peak. They need the energy delivered at either PV or 4C. Make purchase and sale under STWHOURLY, and please tag this payback as well. Let me know the relevant deal & tag numbers, and I will convey these to APS. Thanks.

Subject: "ETS and Corporate Change Control".

Body:
The following item was presented in this week's corporate change control.... Dec. 28 Beginning at 5:00 p.m., the Corporate server team will remove domain controllers CORPHOU-DCARD02 and CORPHOU-DCARD03 from service to be rebuilt. These are just two of the numerous active domain controllers within the Corp domain. There should be no disruption of service as user requests should automatically be redirected to an active domain controller. Once these servers are rebuilt, they will be returned to the Corp domain. Dec. 31 From 8:00 a.m. - 12:00 p.m., the Corporate server team will move ECTHOU-HR1 to the Ardmore data center. This move will result in a total disruption of service for those HR users whose S:\ drive is mapped to this server.