I can not believe what you guys just wrote. Your comment back from my response is horrible!! I asked you, "should I still come?" I am not an expert with my hair. I had highlighted hair already, yes. But I needed the roots retouched. What Britney did was not to re highlight the hair, it was already pretty blond. I needed the roots retouched. I am not the hair stylist. She is. Yes, you called me at 12:15. We hung up after 2-3 mins of talking. I said about 8 min. If you figure, that's about 12:25. I arrived at 12:30. It's tivoli. There are a couple red lights. You should of told me to reschedule. You're the manager! Even if I arrive in 5 min, that's not much difference. Pick up your phone! Keeps going to voicemail there. I can never reach anybody when I call which leaves me playing voicemail tag with you people!! Next time you reschedule someone on the phone, send an email confirmation. Don't just leave a voicemail saying same time Tuesday. Which time??? Our first time or our second time? Need I upload your voicemail too??!?! Total worst place in the world!! Now you got me on the next horrific level!! Horrible!!! Again you said sorry you were late or sorry for the confusion. Just something empathic is all your business needs to do to support good customer service! Customer Service is THE WORST I've ever experienced. Worst. Worst. Worst! And I don't like giving bad reviews but you guys just took me to the next level.
Is this review positive or negative?
Available choices: (A). negative. (B). positive.
Answer:
(A).