Choose your answer: is the following review positive or negative?

We decided to stop here for loaded cheese fries because we wanted a snack to hold us over until dinner. It seemed OK at first, but the cashier struggled to get our order entered, and we had to keep repeating what we wanted. When we did finally get our order and got it over to the tables in the food court, we found out that it had been both entered wrong and as a result made wrong. I had to go back to the counter to ask for the side that should have already been with the fries, and had to wait in line to even get someone's attention for help even though I already waited in line and paid for my food the first time. While I was standing in line waiting, I noticed that the same cashier made mistakes on two other peoples' orders. The food itself was very good, but the service was frustrating. I would be willing to go back and give them another try because the food was good, but hopefully they can get their service up to par.

Options:
+negative
+positive
negative