How might one describe the sentiment of this review?
I am the person who they tried to force to sit in the very last row of the very top tier in exchange for my 4th row gallery seats. Once at the show, I went to the balcony last row and explained to the usher my predicament. She told me to see the usher on the gallery level. I then walked down to and spoke to an usher on the gallery level who radioed her manager. Apparently, the manager already knew my name but had not responded to my many messages (2 telephone messages while at the Smith Center that morning and about a half dozen emails prior thereto). The "phantom" manager then said we could sit in unused box seats. So, I had to run back up to the balcony, retrieve my friend, and we both had to run back down to the dress circle all before the show started. Needless to say, I got my exercise that day. Simply put, I had to personally handle the matter 15 minutes before curtain that could have easily been taken care of by management much earlier. Interestingly, my friend and I noticed empty seats in the gallery section despite being told that they were not available. Add-On tickets We purchased 2 add-on tickets to see La Cage which arrived in the mail prior to our season subscription. The seats are not our season ticket seats. When I called to ask why, I was told that our seats for the season "were not available" for La Cage. Really? I thought we had preference? Now I see that they are deeply discounting tickets to La Cage. I will probably see a lot of empty seats again, maybe even our season subscription seats. Update will follow. Missing tickets I received my season subscription tickets in the mail on Saturday, August 4, 2012. None of my add-ons were in the envelope. I ordered and paid for 2 additional tickets to Wicked and 2 tickets to American Idiot in April. Wicked is three weeks away and I still do not have my extra 2 tickets. I immediately contacted Patron Services about the missing tickets and was told that they showed they were printed and mailed so I should expect them in a separate envelope in a few days. Nearly one week later, and I still do not have the Wicked and American Idiot tickets. I checked The Smith Center Facebook page and read some comments that other people have the same issue. The response to those comments was that the extra tickets were supposed to be in the envelope and to call Patron Services. Really? Based on this response, I again contacted Patron Services about my tickets and am still waiting for an answer. ABSOLUTELY INCREDIBLE. Update will follow....OPT:
I. negative;
II. positive; I think the answer is
I.