We ended up being directed to eat here only because this happened to be the only eatery open post midnight when we reached back Hotel Paris where we were staying, after a show elsewhere. I had set my heart at one of the beautiful French cafes there but they & everything else was closed. We were tired & sleepy & just ordered a tomato pizza & it took so long to arrive, & there was no communication (others around us who came later already got their food) that we wondered whether it had been worth it to come here in the first place instead of just going for a bite somewhere outside the hotel. We had to finally send a reminder. Later we ordered a single dessert & our server got it wrong & brought 2 items. We sent one back. Nothing particularly good about the food; prices not competitive. Anyway, what really irked me enough to write down this review is the NO RESPONSE to my queries about a candy container I bought at their candy store section, the next morning; as my kid picked up candies. It's an attractive big size blue candy metal container with lid made to look like it can be locked into place, providing for a convinient candy storage. It was packed for me in the custom Sugar Factory bag, & since we were headed straight back to LA from here, it was only after getting home that I discovered that the lid is just a show piece. It doesn't securely shut into place over the box at all; I might as well use a saucer to cover the container! So much for expecting bug, dust, moisture proof candy storage. Wastage of a good container. I sent a mail with a picture asking if I'd got a defective piece or if they were all made that way. No reply. I posted the same query with the picture on their FB page. No response again. Well, actually there was. They simply deleted it hours later! Thank you to those who run this Sugar Factory for letting people know that the 'sugar' in your customer service is not even skin deep. Callous, indifferent, high pricing for substandard products & services. You don't deserve to be operating in such a competitive part of Vegas. While I love Hotel Paris & might be staying here again, I'll make so sure never to venture towards this useless 'Factory' ever again!!
Choose the sentiment of this review?
Possible answers: (A). negative; (B). positive;
(A).