Choose your answer: is the following review positive or negative?

I agree that this company does not deserve five stars. The last two times I used them, they could not fix the plumbing problem and the second "handyman" dissed the first guy who had come out saying he didn't know his job. Real professional. When I called the next time, they scheduled a two-hour appointment window but didn't show - this after I had re-scheduled my work appointments to make sure I could be home during the window. The guys at One Hour Heating & A/C promise "Always on time or you don't pay a dime," but that sure wasn't offered by Handyman. Handyman's logo on their phone line is "Customer service is our #1 priority." Baloney! This firm is going downhill and I will be using someone else for future household repairs. To avoid disappointment and unnecessary expense, think twice before calling these people.

Choose from:
(i). negative;
(ii). positive;
(i).