Problem: What would be an example of an positive review?

Answer: Visited for a weekend getaway with my wife and two dogs. The resort is very dog friendly. The only place four legged friends are not allowed is the pool which is understandable. Old town is within walking distance. The fire pit and smores make for a nice way to warm up on a chilly winter evening. Pools are heated and very well maintained. Staff was very friendly and accomodating. The only downfall is our room smelled like cigarrette smoke covered by an air freshener. It was not bad enough to prevent a return trip but it is something we noticed.

Problem: What would be an example of an positive review?

Answer: Zookz wasn't even on my gastronomic radar as I was driving south on Central Avenue on my way to Burton Barr Library around lunch time today. However, it was the first restaurant on Yelp's list as I searched on my phone. I caught a glimpse of it as I drove by to my right and immediately took the first right to circle back to it. Very friendly staff is what greeted me upon walking in. They could sense immediately it was my first because I most likely gave an impression of a Golden Retriever puppy that walked into the neighbor's house: confused, lost and maybe a little intimidated due to unfamiliarity. The staff eased me in however and made me feel at home within moments, explaining what they offer and serve. I asked what their recommendations were and both gladly obliged. Tara (I didn't get her name but calling her that because she looks like the young Tara Reid) chose No 11; while Guy (just because he was a guy) picked No 45. Both choices looked equally appetizing based on the ingredients' description from the overhead menu, but I was leaning towards No 11 because it was Tara's choice plus it had cream cheese which we both like. As Tara was taking my order, Guy threw in a last-second recommendation - No 25 - which he said I could customize by adding cream cheese (yay Tara) and bacon. I decided to sit outside on the patio so I could enjoy this fantastic weather and have a chance to observe the surroundings. Soon after, my order was brought to my table, enclosed in the paper bag Tara had written my order on. Taking the sandwich out of the bag, the aroma alone whetted my appetite even more, but I was a little disappointed because a wall picture inside had me visualizing a more substantial delight. I stared at it for a few seconds as I struggled to mentally grasp what I was looking at because it looked like two slightly larger dollar-sized pancakes fused together in a panini fashion. Nonetheless, my first bite could not have prepared me for the explosion of flavors in my mouth; all the ingredients popped and the flavors blended well together with every bite. The consistency of the sandwich was toasted/baked/paninied (however they made it) perfectly. It was crusty on the edges but soft and gooey in the middle. As unsubstantial as I thought it was, I took my time relishing it anyway because the place invited me to just relax and to enjoy the moment. The head cook/chef perhaps owner even took the time to check on each customer which added to the relaxed and welcoming atmosphere. Overall, it was a worthwhile snappy decision to choose this place and I'll definitely be back. P.S. Owners of Zookz, give Tara and Guy raises because those two were excellent wait/counter staff. They were both helpful, engaging and definitely knew what the cafe had to offer. One last thing, can I get Tara's number? ;)

Problem: What would be an example of an negative review?

Answer:
Home Depot use to have a very lenient return policy. And I know, there were those who took advantage of their good will. Today, the good will is gone. I attempted to take back two garden hoses that had life time warranties. I had receipt and original packaging. (Original packaging said life time warranty). Home Depot informed me that I'd need to take it up with the manufacturer. My choice, go to another discount store and buy a hose for half the price home spot was selling garden hoses.