In this task, you're given reviews from Amazon's products. Your task is to generate the Summary of the review.

It arrived broken. It wasn't even packed in a box, just a simple plastic shipping bag. I called Amazon's customer service and got a refund, but they cannot guarantee that I will receive the item in good condition if I re-order it. The vendor should be responsible for proper packaging when shipping fragile goods. I am still disappointed...
but they cannot guarantee that I will receive the item in good condition if I re-order it