instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
First room's heating system sounded like we had a generator in our room. Second room had stool in the toilet and a smear on the linens (which we didn't notice until morning-eeewwhh!). The computer, scale and ink pen didn't work. The maintainance man took 30 mins to come unplug the toilet and dripped to toilet water through bathroom and on carpet. This room was quiet and the bed/pillows comfortable. The bath was large and water warm.

answer:
negative

question:
My wife and I decided to stay at the Amalfi while we visited friends in Chicago; we will not stay here again nor would we recommend this 'Luxury' hotel to any of our friends. Amalfi claims that your stay begins with a 'warm greeting,' but we received the exact opposite. The front desk clerk was rude, sighed and rolled her eyes anytime we asked her a question, and became agitated when asked for a pet friendly room. Apparently there was extra work for her since we had to change our reservations and add our dog, who we had to bring at the last minute. The room on the Pet Floor was alright, nothing spectacular, and unfortunately had a slight scent of covered-up dog urine. We proceeded to dinner at Keefer's Restaurant and had to wait an additional 45 minutes past our reservation time. I have my suspicions we were segregated upon because of our casual attire; opposed to the elegant environment that was prominent throughout the restaurant. The next day, I could not get the wireless in the room to work correctly, and had to finish some work at our friend's house. My wife had called for some extra towels and pillows, which took about half an hour to receive. She also ordered breakfast because Breakfast in Bed WAS her favorite- until the eggs that showed up had a long black hair in them. We were set to stay for 3 days, but only managed to stay 2. We will not be staying here again.

answer:
negative

question:
My family and I stayed at the Sheraton Chicago Hotel and Towers with the belief our stay would be a 5 star experience. That was the farthest thing from the truth. The staff was very rude and unhelpful. The hotel is so large that you will get lost if you dont have the help of the staff. Once we did find our room our card would not get us in and we had to start all over. So overall it took over an hour just to get us in a room. As we entered the room we noticed a foul smell that we just overlooked because we were happy to just finally be able to rest. My wife went to the bathroom, and to our amazement there was what appeared to be dog hair all over the tub and tile floor. That was just the beginning of our bad stay. After being in the room for about 30 minutes, there was a knock at the door that just happened to be the Chicago police. There was a report of the smell of marijuana coming from the room! My family was put through a series of embarrasing questions and actually had our luggage and personal belongings searched. There was a small amount of marijuana found in the drawer of the dresser that we never touched. Come to find out after video surveillance, the cleaning lady was arrested for possession of marijuana. Needless to say, our stay at the Sheraton Chicago Hotel and Towers was the worst part of our vacation and I would not recommend anyone to stay at this place.

answer:
negative