Is the following review positive or negative?

I can always find what I need here. The store carries a wide assortment of toys that Hank likes, as well as rawhide and other doggie treats. The staff is always helpful, and Hank seems to like it here They always give him a treat when we bring him in. The prices are a little on the high side, in my opinion. The only negative for me is the Banfield Hospital, it is a rip off. You pay the month fee, and still have to come out of pocket when you bring pooch or kitty to them. Oh, and you can't cancel until the END of the contract.....
negative