How might one describe the sentiment of this review?
D I S A P P O I N T E D! I had long put off my visit to CD, but this last Friday was the day. We arrived and was greeted by a gentleman that I wasn't sure if he worked there or not, but soon it would turn out he was our server for the evening. He was very attentive and answered any and all question we might have had, even though the answers was straight off the menus description of the same items. But he took our drink order, and brought it out shortly. From this moment he circled our table and frequently stopped by, asking if we wanted to put in a entree-order - right after we have got our very extensive appetizer selection. (I found this very odd, because there is no way that we would been even halfway done with our apps before our entree would have been ready.) From this minute our waiter stopped checking on us, in fact he might have left the restaurant, and we had no service at all. *Food I imagined this to be a culinary gem, but as nice as their cheeses are.. I must say I was greatly disappointed in the meal; most of all the hyped Soft Pretzels & Provolone Fondue. I cannot believe how this is raved about. The soft pretzels are most certainly not baked on the premises, and the Fondue could be made my Kraft. Shitty shitty shitty and overpriced. *Service A place like CD needs to have great to outstanding service, but I found it to be the crappiest experience I have ever had in Scottsdale. Our snot nosed waited should be fired, and the rest of the eclectic bunch are so inattentive when we tried to flag them down, mainly for the check once we had been ignored for an hour. AN HOUR! (By eclectic, I mean that it is hard to see who is working there due to the extreme casual dress-suggestion of the waitstaff. Normally I am all for this, because you usually can pick out the waiters/waitresses by behavior and attitude. Nopes!) *Ambiance Here is the stars! It's a nice big place CD have here in Scottsdale, and even if I think the chandeliers is a bit much I like the layout and the bar area very much. Even the furniture. This is nice on many levels. This is where I give two stars, since the rest is extremely overrated. *Overall The food is substandard, and I tried all over the appetizers. All over. I mean the Entrees could technically be divine, but then you might have to order it straight to the chef and pick it up yourself. I would have loved to have spoken to a manager about the lack of service - but the absence of service even made this into a mission for Ethan Hawke (if he'd choose to accept it). I will not come back. Unless it is to have a dinner meeting with a manager.
negative