Read the following article and select the best answer. Article: I had a perfect life. No one died; no one was sick; we were all happy and loving life. Then I discovered my grandfather had cancer. No matter how much I told myself he could live, and that he might not die, somehow I still felt as if it was a death sentence. He was so young, only 63. He fought so hard. Whenever I feel my own life taking a turn for the worse, as if things will never get better, I remember how many years he lived fighting such a scary and difficult disease. He died with a huge party going on around him, with all his friends and family. They ate and I honestly didn't know how to cope. I never cried alone. I had the compassion of my friends and the support of my family and teachers. I just remembered my grandfather's wish that we should celebrate his life. That's how we came up with the idea for Hives for Lives----a business my sister and I started where all the profits go to the American Cancer Society (ACS). We sell honey, honeycomb, beeswax candles and lip balm, which all come from our beehives in Virginia. It started out small, 2 years ago, with just an idea. During our first year we donated more than $2,000 to the ACS. The next year a man who belonged to my grandparents' bee club willed his honey to us, and our little business grew. We sold at craft fairs, wine festivals, schools, and to anyone else who would buy! We had my uncle sell in California and my grandmother sell in Chicago. We have sold honey in 13 states---even in Puerto Rico. This year we donated more than $10,000 to the ACS and we're hoping to do more next year. Hopefully our business will help find a cure or just improve the life of someone with cancer. I feel like Hives for Lives is a way to honor my grandfather. Honor his love, his life and his strength. With Hives for Lives reminding me of my grandfather every day, I feel as if I can move on in life, that he will always be alive in my heart and memories. It made me capable of coping with his death, because I felt like I had truly honored his wish of celebrating his life. I... Question: When the author feels down in life, _ will give him strength to overcome difficulties. - his grandfather's encouraging words - his grandfather's fighting against cancer - his grandfather's wish before dying - his grandfather's pitiful fate
his grandfather's fighting against cancer

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Read the following article and select the best answer. Article: Compassion is a desire within us to help others. With effort, we can translate compassion into action. An experience last weekend showed me this is true. I work part-time in a supermarket across from a building for the elderly. These old people are our main customers, and it's not hard to lose patience over their slowness. But last Sunday, one aged gentleman appeared to teach me a valuable lesson. This untidy man walked up to my register with a box of biscuits. He said he was out of cash , had just moved into his room, and had nothing in his cupboards. He asked if we could let him have the food on trust. He promised to repay me the next day. Icouldn't help staring at him. I wondered what kind of person he had been ten or twenty years before, and what he would be like if luck had gone his way. I had a hurt in my heart for this kind of human soul, all alone in the world. I told him that I was sorry, but store rules didn't allow me to do so. I felt stupid and unkind saying this, but I valued my job. Just then, another man, standing behind the first, spoke up. If anything, he looked more pitiable. "Charge it to me," was all he said. What I had been feeling was pity. Pity is soft and safe and easy. Compassion, on the other hand, is caring in action. I thanked the second man but told him that was not allowed either. Then I reached into my pocket and paid for the biscuits myself. I reached into my pocket because these two men had reached into my heart and taught me compassion. Question: What does the writer learn from his experience? - Wealth is more important than anything else. - Helping others is easier said than done. - Experience is better gained through practice. - Obeying the rules means more than compassion.
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Helping others is easier said than done.

Read the following article and select the best answer. Article: Dear Mr.Watson, CLAIM AL54323432--STORM DAMAGE TO ROOF I received a cheque for $623 dated 26 January in payment of my recent claim .However, I wish to tell you how upset I have been by the way your Claims Assessor, Mr.Michael Tan, handled this claim. When Mr.Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine.Mr.Tan suggested that I neither use nor recommend _ again.He continued to tell me it was unlikely for me to receive full payment.Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy. Consequently, I wrote to Mr.Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman.Mr.Ashe telephoned me immediately and explained his charges in detail.He later reported back to me that Mr.Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear.This was the first time this issue had been brought to my attention, so you can imagine my surprise. When I received Mr.Tan's letter of 2 February, this situation was explained.If this had been explained in the first place I would have accepted it and would not have questioned Mr.Ashe's charges.Instead, by telling me initially that I had been overcharged for this work, he caused a great deal of upset, not only for me but also for Mr.Ashe. I believed this claim was handled badly by Mr.Tan from the beginning.Therefore, a great deal of embarrassment has been caused over this issue. I felt you should know how disappointed and upset I am.I trust you will look into this and ensure that such claims are handled more appropriately in the future. Yours sincerely, Mrs.Richard Question: We can learn from the passage that Mr.Tan works in a/an _ . - welfare organization - nursing house - local affairs office - insurance company
insurance company