Q: It had been a few years since my last eye exam and i needed a new set of glasses. I decided lenscrafters would best meet my needs. I went online and scheduled an appointment. Next, i wanted to get the address so i could figure out how to get there. The problem is they give no physical address. They reference a "professional plaza" in Phoenix. Ah, but wait there is a link you can click called "get directions". Looks like the only option since they will not give an address. I typed in my address and printed out the directions. I followed the directions to the tee. They were to be located off N 65th ave. well, they are not there. N65th ave off mcdowell is all residential and not an especially charming hood. I pulled over and called, now i was 7 minutes late. The gentleman who answered the phone was not helpful or very bright. He told me they gave my appointment away because i was late. Like a punishment of sorts. I informed him of the bad directions their website gave and he really did not even acknowledge the problem. I was late in his mind and needed to pay the price. He even checked with his manager who he said concurred with his brilliance. I asked where they were, he said "off of 75th ave". Strange, the directions from their website sent me to 65th ave. He said I would need to schedule another time. I told him no thank you. Lets just break this down for what it is. You have a place that sells eye exams and corrective lenses. People who go there cannot see very well. One would think they would be taking steps to ensure their location is easily found, not some hidden away store. Next, to provide a customer with bad directions and to cancel their appointment and make no accomodation due to their mistake speaks volumes of the culture in this establishment. If they treat a new customer this way, imagine if you had a problem with their product. They would not acknowledge anything and were very...I guess the right word would be "dense". Not quite rude, just they have an additude of entitlement there. I called on my drive back and found a Lenscrafters in Metrocenter. They could see me right away and did a great job. I would suggest you avoid this location (75th ave) at all costs.

A: negative

Q: This place used to be ok years ago but has gone wayyy down hill. The food is not good anymore. Ordered corned beef hash recently, worst I ever had. Service is very poor. Theres plenty of good breakfast places in the valley to go instead. Their pancakes might be the only thing good on the menu, but its not worth going.

A: negative

Q: We are in the midst of a very stressful transition, moving across the country from Charleston, SC to Portland, OR, in order to access better educational and therapeutic resources for our daughter Camille, who has Cerebral Palsy. One of US Airways' gate agents, Connie Owens, took it upon herself this morning to make our travel even more difficult, stressful, and inconvenient. I do not have sufficient words to express my absolute disgust and disappointment with Ms Owens' lack of compassion, flexibility and courtesy. We have flown with our daughter many times in the past eight years, usually taking US Airways because their crews have been unfailingly helpful, sympathetic and courteous. Until now. Camille is now twelve years old, nearly 100 pounds, and almost five feet tall. She is non-ambulatory, non-verbal, has autistic-like sensitivities, and often will require one or more diaper changes on a long flight. Consequently, we always sit as close to the back of the plane as possible, as she is much too large to change in the tiny bathroom, and past flight crews have been very accommodating in arranging to either block off the aisle, screen off the last row of seats, or allow us to use the floor of the galley when everything is locked down after service. We were explaining this to the flight crew and Ms Owens when she took it upon herself to insist that that absolutely could not be done, that we were only allowed to change Camille in the bathroom, which is physically impossible, and to aggressively verbally berate my wife Christina over wanting to make some arrangement so that we could get to our destination with a minimum of discomfort and inconvenience to ourselves and our fellow passengers. Her aggression set off our daughter into a loud and prolonged screaming fit. Rather than wait for the meltdown to pass, or to back off and give us a chance to calm our daughter, Ms Owens immediately contacted security to have us removed from the plane, which was unnecessary, humiliating, and a tremendous inconvenience. The security manager, Mike, was extremely kind, courteous and helpful as he assisted us from the plane, and consequently rebooked our flights for tomorrow, and set us up at a hotel near the airport. Nonetheless, this has made a difficult and stressful trip even more so, and has caused us to have to scramble to rearrange things at our point of arrival. We are also stuck in a hotel without most of our luggage and some of our prescriptions. This has been, overall, a horrible experience, and certainly will make us think twice before flying US Airways or its affiliates again. In addition, I cannot imagine that Ms Owens' actions were in any way acceptible per the ADA. I attempted to call to make and resolve this complaint, but the agent and supervisor I spoke with insisted that it could only be addressed through a web form, promising contact in one to three business days, which is infuriating. On the positive side, Yvonne J, another gate agent, was tremendously helpful and compassionate. We also received assistance from an airport maintenance man, whose name I did not catch, in replacing a bolt on the wheelchair that broke as we were bringing it up the gangway. Special needs flyers and parents - have you had similar experiences? Advice? Insights? How do I get people to treat my child like a human being?

A:
negative