Problem: What would be an example of an negative review?

Answer: Always problems and delays. Us air can suck it

Problem: What would be an example of an negative review?

Answer: To start off... BOOOO!!! I called in and made an 8pm reservation for 3 people. My daughter and I were meeting my husband up there, we were in separate cars so the arrival was going to be staggered by approx. 10 minutes. I checked us in for our reservation at 7:48pm at the hostess stand and the hostess said they would seat us when my husband arrived. My 3yr old daughter and I had to wait outside. This was no big deal as we were about 10 minutes early anyways. I did however express that I would like to put in my daughters order asap so the sooner they could seat us, even if my husband had not yet arrived, the better. She needed to eat and I would have liked a starter and a drink while we waited for my husband to join us. Any how, we waited until he arrived at 8:00pm and I was given a choice of two four top tables, one was upstairs and one was down stairs. I chose the upstairs table for convenience as I have a little one and it was a bit quieter up there. They sat us at our table, gave us our menus and left us to choose our starters, drinks etc.... Who I thought was the waitress, thinking my order was going to be taken, ends up being the hostess who returns about 5 minutes later and proceeds to ask us to move to a 2 top that is right next to the table we had been seated at. As there is 3 of us I was a bit confused, she said there had been a goof up and that the table we were seated at was reserved for a party of 4 that had not yet arrived but would be coming in in the next 10 minutes. I'm pretty taken back by the situation as I had an 8pm reservation for 3 people and was already seated. She then started saying that I only had a reservation for 2. I asked her to check the reservation book as it should clearly show that I called and made a reservation for 3 at 8 pm. She said rudely that I had done some sort of web check in for 2 and never even went down to check the reservation book. At this point I'm just baffled at how someone could be arguing with me about something like this as they had already seated us and did not seem to have this issue when I arrived or when they seated us. So she is still asking us to move to a 2 top when we are still clearly 3 of us. Then she says we would have to wait for another table unless we moved to the 2 top. I then asked her again if she would go back and check the reservation book. At this point I was still willing to over look the weird situation at hand but was not willing to be moved to a less than accommodating table. The other hostess then returns and goes thru the whole thing all over again making us feel just awful, my head was spinning and the situation became awkward and even more so uncomfortable. Finally after the rude, disrespectful and aggressive treatment I asked the young lady if she would like us to leave so the other party could be seated when they arrived. I think she finally realized how nonsensical they were being and snidely said no that's OK, but I hope you enjoy your dinner and huffed off. My husband and I had had it and decided to leave. No restaurant has that great of food that any one should ever just accept this kind of treatment. I looked around and there were a few other empty 4 top tables that we could have either been moved to or that they could have placed the other "non present" party at. No matter how good the food might have been, the meal we never got to order was already ruined. We have heard mixed reviews regarding the food here but wanted to give it a try any ways. Bad Idea. We live in the area and regularly frequent many of the restaurants in the neighborhood and have never, I mean never been treated with such disrespect and horrible unforgivable customer service. I can not even begin to describe how disrespected and demoralized we felt. So on our way out we let the manager know that we would not be staying and that they could take their table and give it to whom ever they wished. We were walking to our car and this lady is chasing after us trying to apologizing for the mishap. We were clearly really upset and unhappy with this awful situation. I told her that it was a little too little too late and I let her know we did not wish to have a conversation regarding the situation. She insisted that we talk with her and she would not stop trying to speak with my husband, I finally had to ask her to leave us alone. I mean really, we are not happy, we left and are completely disgusted at what had occurred and she continues to ramble on like it is going to change what had just taken place. All I can say is what happened to customer service?? And just because a restaurant is busy at the moment and appears to be doing well it does not mean that their employees can treat their patrons with such blatant disrespect. I have seen a lot of restaurants come and go over the years around here, some have had really good food, some not, but not at any time have we ever encountered this kind of treatment. We will not be returning here.

Problem: What would be an example of an negative review?

Answer:
Been coming here regularly for a year . This is the worst managed paradise in the valley. Never enough staff or cashiers so the wait is worse than the salad line. Hard to believe I know. The bathrooms are really never well cleaned either.