Q: heitner's first piece of advice could have been written in friendly yellow letters: 'don't panic'.

A: Heitner's first piece of advice could have been written in friendly yellow letters: 'don't panic'.
++++++++
Q: room service is available 24 hours a day offering a la carte dishes and snacks.

A: Room service is available 24 hours a day offering a la carte dishes and snacks.
++++++++
Q: moreover according to g-data, the malware has a connection with files that require being deleted and these have been detected as killproc.exe, googletool.exe and trojan.generic.kd.320472.

A:
Moreover according to G-Data, the malware has a connection with files that require being deleted and these have been detected as Killproc.exe, GoogleTool.exe and Trojan.Generic.KD.320472.
++++++++