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UPDATE: I mailed a letter to the spa director with our list of complaints. I was surprised when I received a phone call from the director. He wanted to discuss our experience and promised that they were in a transition, updating the spa, etc. He refunded our money and offered us a massage at no cost so that we could be impressed and change our minds about this place. We were looking forward to a great experience, as promised and I fully planned on updating my rating here on Yelp. So, I called last week to book our appointments only to find that the director is no longer with the spa. I left a message with the spa manager and after several days she has yet to return my call. I guess the good service left with the director.
negative