In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi. I am Jonathan Johnson.
agent: Please let me know, how can I support you today?
customer: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me.
agent: Sure, we are happy to help to you.
customer: Thank you.
agent: Please stay online.
customer: Ok.
agent: Sorry to say that, there is no active reservation found on your name.
customer: That's Fine. Thank you.
agent: Thank you for communicating with us.
no_reservation

customer: Hello.
agent: Hello.
customer: I am Donna Hernandez.
agent: How may I assist you?
customer: I need a direct flight for my journey to attend an important meeting, can you please hep me in flight ticket booking from ORD to JFK?
agent: Sure, I will help you in flight ticket booking.
customer: Thank you and my travel dates are 03/07 and I will catch the return flight on 03/09.
agent: Ok, wait for a moment please. While I am checking for the flights available.
customer: Sure, I will wait for your response.
agent: Thanks for waiting. I have found Delta airlines which flies with one connection.
customer: Yes, please proceed with flight ticket booking.
agent: Yes, I have confirmed your flight ticket with flight number 1012.
customer: Thank you for your help in my flight ticket booking.
agent: Thank you.
customer: Welcome.
book

customer: Hello.
agent: Hello. How can I assist you?
customer: I am looking for a flight from ORD to DTW, can you render me in booking the flight ticket?
agent: Can I know your travelling dates?
customer: My trip dates are from Dec 27th till Dec 29th.
agent: Please let me know your name?
customer: Myself Gregory Wright.
agent: Do you need connecting flight?
customer: Yes, I just need a connecting flight and I don't have any more requirement to be met from end.
agent: Here is a connecting flight with ticket fare 100 and 1017 as flight number. Shall I proceed with booking?
customer: Please proceed with it.
agent: Ok, your ticket is confirmed in economy class.
customer: Please do mention the airlines in which you have resevered me the seat.
agent: I have reserved in Southwest airline.
customer: Thank you for your help.
agent: Most welcome.
book