I checked iTunes and made sure that the songs had the album name in the info - and it was there . So i synced my iPod again but no luck ! so I went back to my iPod and played one of the songs on the album , and my iPod screen says that it 's on the album " A Little Bit Longer " but why is n't " A Little Bit Longer " showing up under " Albums " ? I ' ve checked and double checked and triple checked and " A Little Bit Longer " is not under " Albums . "

Based on the preceding passage, choose your answer for question What may be a fact about the situation ?
Available options: (I) They are speaking to Apple 's customer support .; (II) None of the above choices .; (III) They are trying to fix the issue on their own .; (IV) They are asking online about the issue .;
The answer is:
(I)