TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I stayed at the Omni for one night following a business meeting at another downtown Chicago hotel. I was completely impressed by the service; all personnel during my stay were absolutely outstanding. I checked in quite early (no problem) and was efficiently checked in. My room had a somewhat heavy scent of air freshener (the ONLY negative from the entire stay), which was managed reasonably well by opening the windows. I don't generally require much during my hotel stays, but suffice to say the doorman, housekeeping, the night manager and bartender at 676, the day waiter at 676, and the concierge were amazing - I never waited more than about 30 seconds for anything. The room was very comfy and the amenities were superior. One very tiny complaint - there was no wastebasket near the sink or near the wet bar - had to walk to the other end of the bathroom or sitting room to dispose of kleenex/coffee paraphernalia. One wastebasket would make all the difference. All that said - what a great hotel!! Thanks, Omni - I had a great stay!

SOLUTION: positive

PROBLEM: While the Hard Rock Hotel in Chicago promises upscale accommodations and a unique experience, they fail to deliver. Unless of course, a unique experience includes being kept awake all night by a party in the room next door. If you plan on staying there for a chance to meet your favorite celebrity or musician you will be sorely disappointed. The "A" list celebrities will not be there. In fact, it would be rare to find anyone on the "B" list either. The party that keeps you awake will not be your favorite band practicing for their next concert. The party is being held by the musicians that were not even able to gain work at a local coffee bar. The walls of the rooms are so thin you can hear every wrong note played. As for the promise of Art Deco, it must have changed in definition. Your room will truly look like a concert has just been held. The carpet smelled like it had been shampooed in beer. The bathroom lets just say that clean was not the correct description. Quality service and amenities were severely lacking. Guests are not greeted with warmth but with disdain. Do not bother complaining about the noise next door either. It is part of you unique experience. The only part of the Hard Rock Hotel description that appeared to be accurate was that it is in a great location in Chicago. It was easy to find a real hotel to stay in for the rest your trip.

SOLUTION: negative

PROBLEM: We stayed in a king suite at the Hotel Allegro over Memorial Day weekend. We paid $130/night, and it was definitely a bargain. The suite was huge - living room with a couch, two chairs, desk; large bathroom; bedroom; two closets. The room had recently been renovated, and was very clean. Comfortable bed, friendly staff, great location (near the train and bus), evening wine reception and morning coffee provided. While the Allegro isn't a five-star hotel, it is a great place for the money. (Note: a friend stayed in a non-suite room, and reported that it was very small. Upgrade if possible).

SOLUTION:
positive