Sentiment analysis: I'm gearing this review to those over 25. Why, you may ask? Because it really is a place for high school, college and immature uni students. The music is good if you're into punk and metal. The drinks are standard. The bathrooms are terrible but since majority of the clientele is wasted, who the hell cares. Most of the women here will be barely legal (if that), and the guys will probably need to bathe. I say this with all sincerity, if the above isn't your scene then don't bother! There is nothing sadder than some mid-30's guy trying to fit in and hitting on teenage girls. In case you're wondering, I was a regular from my late teens until 21-22. I've had invites to go since, but uhhhh, no thanks...

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negative

Sentiment analysis: Why oh why do I keep going back to this place?? The service is horrible. I have never once had even decent service at this location. Last night I watched my server flirt with every other server in the building as I waited for my drinks. I watched him walk around like he was in a frat house as I waited to place my order. I shrieked as he questioned everything that I ordered five times. I assumed he was just being thorough. I listened to him gossip about partying with the other guys(past, present, and future) and the girls he was scamming on as I waited 58 mins for wings and pizza. I now know far more about the lives of the staff here than I'd care to know. When he finally decided to bring HALF OF MY ORDER, because he forgot to ring in the other half, he was apologetic and ran off to ring in the forgotten items, which he had originally confirmed 5 times, once again running away leaving our glasses empty. I watched him watch me as he paced anxiously awaiting the food he forgot and tell the other servers so they could stare at us as well. Once he noticed I was watching him he completely abandoned our table and the area. At this point, we are 67 minutes into this dismal restaurant experience where we have empty glasses, half our food and no silverware to attempt to eat what we do have. All the other servers were congregating across the room so we couldn't ask them either. We were atleast able to eat some wings with no napkins, like heathens, but hey those were good I have to admit. Finally he brings the rest of our order and then runs away from our table and abandons us once again with absolutely nothing we needed(napkins, drinks, silverware, condiments, etc.) and we didn't have a chance to say anything. He was outta there BUT he did come back eventually... to give us our bill!! Thanks guy! We did talk to a manager and she apologized. It's unfortunate that they have good wings here. I have never had a good experience at this location. They keep inviting me back and I keep giving them chances and it gets worse and worse. That was their last chance. Lost a fan!!

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negative

Sentiment analysis: I really like how clean and friendly it is at the Smashburger. I didn't care much for the burger itself but the fixings were good. Shoestring fries aren't my favorite either, it's like you have to eat a mouth full to taste some potato, gimmie some big ol steak fries! I had a really great conversation with one of my professors here so that made my meal stellar!

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positive