In this task, you're given a review from Amazon. Your task is to generate a rating for the product on a scale of 1-5 based on the review. The rating means 1: extremely poor, 2: poor, 3: neutral, 4: good, 5: extremely good.
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Question: Havent set it up to control the other remotes yet. I will update afterwards. Otherwise, just put batteries in it and it works. Samsung 60 inch UHD TV that came with the mini remote and it stopped working right after I serviced the TV with a new main board as the blacks were looking terrible. The new remote isn't able to setup the TV. Only the samsung master remote will work. I had to order one of those to get the TV to stop asking to set it up.

Answer: 2

Question: The retaining nuts that loosen/tighten the braces fell out and I can't find where to contact them for any warranty support. Google can't even find them so where is their support folks? Warranty? Anyone? The lock nuts should be "captive" in the bracket and not able to just fall out on the road.

Answer: 3

Question: I love how great amazon is about preparing food and household products for shipping. Everything is always packaged so well and isn't damaged during delivery. Even drinks!

Answer:
4