Choose your answer: is the following review positive or negative?

I have been going to Griffen brothers for the past year and i initially had a good experience with tires being installed. But in the past months their customer service has dropped and they are caring less and less about their customers. I waited 3 hours for an inspection and had a scheduled appointment, only to come back and found out they needed to keep my car for the rest of the day with no advanced warning or notification of how "busy" they were. Also don't expect a nice conversation with the Management, David is a very rude individual and doesn't know how to handle customer service at all. An Inspection takes an hour, an alignment check takes at least 30 minutes even if your the first appointment. Getting tires put on? Save a good 3-4 hours of your day for that, or "drop it off" like they always recommend. So if you have an entire day to waste, time to get frustrated and want to pay too much for automotive repair, go to Griffen Brothers. If you want fast service, good prices, and friendly associates, go elsewhere. They have been rude to not only me, but other family members as well, so not an isolated incident. They have lost not only my business but i will not recommend them to anyone else in the future.

Available options:
1). negative;
2). positive;
1).