Sentiment analysis: This is the worst carrier I've ever had the misfortune to encounter. When Amazon started using them a while back, I ditched my Prime account, after having it explained to me that OnTrac was their "carrier of choice" for my isolated rural location. Deliveries were consistently late, sometimes by as much as four days, which made "2-day delivery" a bad joke, and the drivers often showed up at strange hours. Occasionally a package would not arrive at all. I told Amazon I would rather give up my Prime account than have any more items delivered by these incompetents. Most recently I had a series of packages from another vendor delivered by Ontrac, despite my specific request to the vendor that they NOT use OnTrac. On the last delivery, the driver ran over my small trash dumpster and crushed it flat, tore the wheels off, and then left without bothering to mention it. She now swears that it wasn't her. (There has been nobody at my residence for the past week except the OnTrac driver.) My attempts to have this situation remedied by OnTrac have thus far been an exercise in futility. I can purchase another dumpster, but my faith in this company has finally been damaged beyond repair (along with my trash can.)
+++++++++
negative

Sentiment analysis: I was trying to find the FitBit Force, an elusive item this holiday season, and found the customer service to be extremely lacking. My mother and I have been to the store infrequently so our knowledge of the display set up was negligible. We followed the outer perimeter of the store until we found two associates speaking to each other. We waited on the periphery trying not to be rude and overly intrusive. She seemed to notice us by the way she moved paper to block our view of her while continuing to speak with her co-worker. Once the conversation seemed to be done the female associate turned to my mother and myself and in the most condescending tone asked if "We needed something." Tone is hard to convey with words in a review, but the look she gave and the way she spoke made me feel like she thought it was our fault for needing help. As a customer I was confused by such a reaction. We proceeded to ask about the FitBits and she proceeded with the same tone to say "they were at the front of the store." I recognize that I had passed them, but that tone she used is never warranted for such a simple question. Her fellow associate was quick to guide us and I thank him for his help, but I will never shop at this store again. This is one of the WORST customer experiences I have had. I recommend that you avoid this store unless you do not need to speak with store employees.
+++++++++
negative

Sentiment analysis: I've been to the Tempe Improv many times, maybe more than I should fess up to, lol. It's always a great time! Purchase your tickets on-line & arrive at least 1 to 1 1/2 hours before your show time. It's first come first serve so you don't want to end up in the back. You need to be prepared to sit in close proximity to others, in other words, if you're a "respect the bubble" type of person, you might want to rethink your choice. If you're with a large group you all need to purchase your tickets together so that you're seated together, or call the box office to see what they can do. The menu has been simplified, there's not much to choose from, but the food is decent & counts towards your 2 item requirement. If you're easily offended you can check out their Sideshow Cafe (I think that's what it's called) were the comedy is appropriate for all ages. Every time I go there's at least one person with a bitter beer face & I just assume they are generally unhappy people, because the show is good! This is a place for people watching & good comedy. As an added bonus, the staff is always very nice.
+++++++++
positive