Read the article and select the best answer. Article: When you have a question about something, where do you go? For many people the answer is simple. They go online to a search engine like Google or Yahoo. But what about people in rural or underdeveloped areas who may have no way to get on the Internet? Luckily, Rose Shuman, a business and international development consultant in California, has found a way for them. Her amazing solution is "Question Box". Question Box is a service that provides answers--free of charge--for people who cannot search the Internet directly. They might not be able to read, or they simply have no access. Question Box began two years ago in India.People use a metal call box with a pushtotalk button to connect to a live operator, as Rose Shuman explains, "You just push a button, a big green button, and that will connect you directly to our operators who are sitting in front of computers, and speak your language. And you can ask them any sort of question you want, and they'll look it up in English or in Hindi, or whatever the main language is, and translate the answer right back for you." The service is currently offered in two villages. The latest version of the box uses mobile phone technology and solar panels in case the electrical power fails. Rose Shuman says the aim was to make the box as easy as possible for users. "Rather than try to bring a lot of infrastructure to them and expect them to learn how to use the Internet, the idea was to make a technology that even Grandma could use, figuring that Grandma could probably walk up to a box and push a button," added Shuman. In April, Question Box expanded to Uganda.Forty community workers with mobile phones connect villagers to call center operators in Kampala.The community workers go around telling people about the service. They wear Tshirts that say "Ask Me." But Internet service in Uganda proved slow and undependable. So Question Box teamed up with a local technology company to store information on a local server. That way, the researchers in Kampala can quickly search the... Question: We can learn from the passage that in Uganda _ . Options: A: forty call center operators helped make Question Box known to villagers B: it was very convenient for villagers to have access to Internet service C: users are very interested in current events D: a local technology company cooperates with Question Box
D

Read the article and select the best answer. Article: With hospitals and nursing homes tending to thousands of patients every year accidents can---and do ---happen. These incidents whether they are through carelessness or otherwise, can leave patients feeling powerless. That's not the case. "There is growing public awareness. People are feeling they have more rights and they have tools in hand to make a complaint," said Ralph Montano, spokesman for the California Department of Public Health, which regulates hospitals and long term care facilities in the state. That department received more than 6000 complaints about hospitals in 2007; in the most recent year statistics are available. The complaints can be about mixed-up lab results, medicine errors, foreign objects left in a patient during surgery or a host of other topic. Similarly, the California Department of Aging received 43000 nursing home complaints in 2009. Some said patient abuse or neglect of patients; others reported missing items. And some commented on the quality of the food. But finding the channels through them to put forward a complaint can be tiring and time consumption. Many consumers simply don't bother, and some become lost in the system. Whether the complaint is against a hospital or a long-term care facility, the process is similar--- and many people can help, including the facility's staff, insurance company representatives and state regulators. If you want to make a complaint while in the hospital, Patti Harvey, vice president of quality and patient care services for Kaiser Permanente in Southern California, recommends talking with the bedside nurse. If that doesn't work, you can talk with other people higher in the chain of command, up to the hospital administrator. If the problem isn't still taken care of ---say you disagree with your treatment plan or have a problem with your doctor---member service offices at each hospital can help address your concerns. Question: Why are there more complaints from patients? Options: A: Because hospitals have more and more rights. B: Because it's convenient for people to put forward complaints. C: Because in the hospital there are more accidents than before. D: Because there are more departments to deal with complaints.
B

Q: Read the article and select the best answer. Article: Another small animal that tigers eat in Ranthambhore (a wildlife park in northern India) is the porcupine .These animals are spread widely across India in open areas and grasslands; they often live in the earth and between rocks.They are good diggers, and in Ranthambhore are nocturnal ; they only come out at night.They weigh 12 to 16 kilograms and reach the length of 80 to 90 centimetres.They live usually on vegetables and fruit and seem to have a good sense of smell.Porcupines defend themselves when attacked by moving backwards with their quills upright, often making a strange noise. Several times, I have found the remains of quills where a tiger has killed and eaten a porcupine, but I have never actually seen the kill.In spite of the quills, experienced tigers will try to kill clearly by biting the porcupine's head, its weakest spot.But the quills are very sharp and can give painful injuries to young tigers.If the quills have gone in very deeply or if they are stuck in the tiger's paw, it will try to pull them out.Often, it will be successful, and the wound will get better.But, if the quills have gone in very deeply or if they are stuck in the tiger's neck or mouth, where they cannot be reached, the wound will often turn bad.If this happens, the tiger is in pain and is less able to hunt animals.It has to look for easier prey and so may turn to cows on the edges of the forest.From this, it is a small step to becoming a man-eater. Question: According to this passage, what causes a tiger to become a man-eater? Options: A: When there are no porcupine for a tiger to catch. B: When it turns to cows on the edges of the forest. C: When a tiger wasn't hurt seriously. D: When it is difficult for a tiger to catch other animals.
A: D