instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello.
agent: Hello, what can I do for you today?
customer: Can you please help me in flight ticket booking process from OAK to SFO?
agent: Sure, please forward your trip dates.
customer: Thank you for your response, I want to take off on Aug 27 and book my return ticket also on Aug 29.
agent: Is there any class preference?
customer: No.
agent: Any other requirement to be met?
customer: I will prefer direct flight.
agent: Can you please share your name to proceed further?
customer: Sure, my name is Steven Davis.
agent: Sorry, no flights found as per your requirements.
customer: Oh! It's ok, no problem. Thank you for your information.
agent: Thank you for contacting us.
answer:
no_flight

question:
customer: Hello.
agent: Hello. How may I assist you at this moment?
customer: Myself Sandra Phillips. Can you please book a flight ticket from SFO to LGA?
agent: Sure, may I know your planned dates of travelling?
customer: Sure, I need to travel on dates of 04/05 and 04/07.
agent: Please wait a moment to check the flights availability.
customer: Sure, take your time.
agent: Sorry to inform you that, there are no flights moving to your region with your planned dates of travelling.
customer: Oh! It is sad to hear. Anyway, I will go with another agency this time.
agent: Thank you for approaching us, have a great day.
customer: Thank you for your time.
agent: Welcome.
answer:
no_flight

question:
customer: Hello.
agent: Hello, how may I aid you today?
customer: Can you please help me to reserve a flight ticket from JFK to LAS?
agent: Sure, I am here to help you out. Please provide me your trip dates.
customer: Thank you. My preferable travel dates are Feb 17th and Feb 19th.
agent: May I know your name to proceed further?
customer: My name is Deborah Mitchell.
agent: Here is a connecting flight in economy class. Can I proceed with it?
customer: That is exactly matching to my requirement, please proceed with the ticket booking.
agent: Your ticket has been booked with 1005 flight in United American airlines.
customer: Thank you for your help.
agent: Thank you for reaching us Deborah Mitchell.
answer:
book