Question: Read the following article and answer the question. Article: Every day on the road, accidents are caused. They do not only happen. The reason may be easy to see: an overloaded tray, a shelf out of reach, a patch of ice on the road. But more often than not there is a chain of events leading up to the misfortune-frustration, tiredness or just bad temper-that show what the accident really is, a sort of attack on oneself. Road accidents, for example, happen frequently after a family quarrel, and we all know people who are _ , so often at odds with themselves and the world that they seem to cause accidents for themselves and others. By definition, an accident is something you cannot predict or avoid, and the idea which used to be current, that the majority of road accidents are caused by a minority of criminally careless drivers, is not supported by insurance statistics. These show that most accidents involve ordinary motorists in a moment of carelessness or thoughtlessness. It is not always clear, either, what sort of conditions make people more likely to have an accident. For instance, the law requires all factories to take safety actions and most companies have safety committees to make sure the regulations are observed, but still, every day in Britain, some fifty thousand men and women are absent from work due to an accident. These accidents are largely the result of human error or misjudgment-noise and fatigue, boredom or worry are possible factors which contribute to this. Doctors who work in factories have found that those who drink too much, usually people who have a high anxiety level, run three times the normal risk of accidents at work. Question: This passage might be written to _ . Answer:
OPTIONS:
- college students
- drivers
- ordinary citizens
- businessmen
Answer: ordinary citizens

Question: Read the following article and answer the question. Article: Goods must be of proper quality ,must be as described on the package and must be fit for any particular purpose made known by the seller .Those three rules used for the goods you buy can also be used for the goods you get on hire ,or for the goods you get as part of a service. There are also rules which deal with the standard of services you get--from ,say ,travel agents ,shoe repairers ,hairdressers and builders. _ tell you what you should expect from any service you pay for. A person providing a service must do so: --With reasonable care and skill .You should expect a proper standard of workmanship . A new house should have straight walls and the roof must not leak . --Within a reasonable time. A shop should not take three months to repair your TV. You can always agree upon a completion time with the supplier of the service. You ,the customer ,must pay: --A reasonable charge for a service, where no price has been fixed in advance .A trader can not expect a large payment for a small job. Question: What should the supplier do when offering a service? Answer:
OPTIONS:
- He should determine the completion time himself.
- He should provide free repairs within three months.
- He should make sure the service meets proper standards.
- He should reach an agreement on the payment with his workers.
Answer: He should make sure the service meets proper standards.

Question: Read the following article and answer the question. Article: Sometimes you need to make phone calls to get a job. Calling is the first step where you can show your ability to an employer. Here are some tried and true tips: Get the person responsible You need to talk directly to the person who would supervise you. In a small business, you might ask to speak to the "person in charge". In a larger one, you would ask for the name of the person in charge of the particular department you're interested in. Get the name of the person If you don't have the name of the person you need to speak to, ask for it. Usually, you will be given the supervisor's name and your call will be transferred to him or her. Get past the receptionist In some cases, receptionists and secretaries will try to screen out your call. If they find out that you're looking for a job, they may transfer you to the Personnel Department or ask you to send an application or resume. Here are some ways to keep from getting screened out: * Call back Call back a day later and say you are getting ready to send some correspondence to the person who manages such and such. You want to use the correct name and title and request that they give you this information. And this approach usually gets you what you need. Say "thank you" and call back in a day or so. Then ask for the supervisor or manager by name. * Call when the secretary is out You are likely to get right through if you call when the receptionist is out to lunch. Other good times are just before and after normal work hours. Less experienced staff members are likely to answer the phone and put you right through. Ask three times for an interview Sometimes, the supervisor you contact just simply rejects you. Then, you can try asking three times for an interview! Although this approach does not always work, asking the third time works more often than most people would believe. Arrange a time If the person agrees to an interview, arrange a specific date and time. Question: In the writer's opinion, who should you talk to if you want to get a job by making phone calls? Answer:
OPTIONS:
- Receptionists or secretaries of the right department.
- The person in charge of the Personnel Department.
- The person who may be your future supervisor.
- A less experienced staff member.
Answer:
The person who may be your future supervisor.