Sentiment analysis: Fail. We have been to this location 4 times, the first two visits were good but the 3rd and final were horrible! The third visit we got trapped in the drive thru and had to wait over 30 minutes before even getting to the window. When we placed our order the guy said one minute for your total.. Waited and waited, finally said "hello?" And a new guy said yes can I take your order? Wth, this was after they were out of both of our first choices. Last night we had a friend from out of town who wanted Panda Express so we stopped dispute our better judgement, bad idea. Once again we waited forever in the drive thru, got to ordering and they were out of 2/3 of our orders. Made another selection and when we got to the window the lady said were out of that now too... They didn't know this when we were ordering?! Very disorganized, and no sense of decent customer service. Bad news bears..
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negative

Sentiment analysis: I made a reservation for an oil change. I arrived 10 minutes early. it was quoted 45 minutes. I left this place 90 minutes later. Will I go back there, hell no. Will I recommend this place, hell yes, to my worst enemy. This is not a way to get new customers and return customers. No apology, I was told 30 minutes before I received the car keys, it will only take a few more minutes.. If I had known, I would not turned over my keys.
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negative

Sentiment analysis: I went to PH's adult only Pleasure Pool on a weekday with my gf and three friends. We all had a great time and stayed the entire afternoon. Bottle service kept the booze flowing and the DJ was spinning top 40 and old school mashups. It was a good 30 something/older millennial atmosphere. This review and star rating, however, is specifically a critique of the service provide by Bria, our waitress/hostess and Chris, the bar manager/glorified cabana boy. We live in AZ. So Vegas trips are a regular event, many times each year, as it's a short road trip or a super quick flight away. This time we decided to try out a Groupon for a pool party. It got us a cabana, a fruit bowl, and a bottle of vodka at PH's Pleasure Pool, and we had to pay an additional $80 in gratuity beyond the groupon price. We also purchased a 2nd bottle later in the day. 18% auto grat on that one too. Service for the first bottle was bare minimum: ice stayed filled but beyond that our waitress had no idea how to provide good service: the little things are what matter. The refrigerator was filled with water BUT it also contained somebody else's leftover sandwich. Our private cabana was not so private as the walls between adjoining cabanas were completely open; we got to "enjoy" our neighbors cigar smoke. The remote control for our TV was missing a battery. Our bean bag like couch cushions had not been touched since the last party in the cabana, as the filling naturally shifted to an uncomfortable slope that made you nearly fall off the front end of the sofa. I fluffed and adjusted them myself multiple times so that my friends could actually sit on them comfortably. I also took responsibility for tidying up our cabana all afternoon, as our waitress took no time to dispose of used fruit garnish, straw wrappers, empty water bottles, etc. The straw that broke the camels back was when I had to fetch my own bucket of ice midway through our second bottle. We asked Bria and another waitress at least twice and I even asked Chris the manager for some ice. After asking Chris, I finished the last three quarters of my drink and used the bathroom: STILL NO ICE. So I head inside to get the ice myself. No sooner than I am handed my ice at the indoor bar, Bria shows up not with the ice that she has forgotten but my check with that 18% gratuity that she in no way earned. I asked to speak with a manager about having the auto grat removed. Bar manager Chris came over to the cabana, immediately followed by two different cabana boys with two buckets of ice. Five minutes into our conversation he tries to point out all the ice we have in our cabana as a counter argument to our complaint. He extends no empathy nor apology. He only points out that the service workers union mandates the 18% auto gratuity and that is why he can't remove it. I refuse to sign the credit card slip. He then proceeds to act like he is doing us a favor by not kicking us out. Absolutely unbelievable. I don't understand how night clubs and pools clubs can get away with such poor service and unappreciative, insulting treatment of their guests. If a restaurant provided service like this they would no longer be in business.
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negative