Problem: What would be an example of an negative review?

Answer: UPS needs to do review on this store and shut them down. They are ruining the UPS brand. The clerks who work here are very rude. I walked in there needing to ship something specifically "overnight" and was given options that were not overnight/next day. I was at the store at 1pm which is relatively early and before the cut off for next day. I was assured that the shipping service I purchased was going to be next day. Then throughout the night I was checking the tracking number and the product had not left. The next morning I call the store and they say that they still have the product. I was sending a passport that needed to be at my destination by 2 days after the first day I initially tried to send it (I chose next day "overnight" to get it there one day before luckily). After talking to the store over the phone and asking them why the package was not delivered, they told me I did not choose an "overnight" service. The one thing that I specifically told them was that "this needs to be sent overnight so that it will arrive tomorrow". Then they tried to charge me more money saying that I did not purchase an overnight product. Which first of all, I asked specifically only for their overnight options, why would you give me an option that is not overnight. Second, even if your incompetent clerks selected a service that is not overnight, why would it still be there. I am assuming if it's not overnight, it should still be on it's way for 2nd day and my 1 day cushion would save me. So I ask the clerk to tell the owner to give me a call. The owner did not give me a call back and told the clerk, "I will not settle the difference for this, he will pay it or I will throw it away." So the asshole wants to throw away the passport that I need to send because his staff sold me the incorrect service. I specifically stated to his clerks that the package "needed to be there by tomorrow" and said "overnight" several times. I paid a hefty premium as well for this service given that the product weights much less than 1 pound and I was there relatively early in the day. These guys are incompetent, distrustful and unreliable. If you need to ship something important, consider using another UPS store or Fedex.

Problem: What would be an example of an positive review?

Answer: Items Experienced: Crab meat and sweet corn supreme soup Peking duck with Tsar Nicoulai reserve caviar, hoisin Dim sum platter - har gau, scallop shumai, perch dumpling, black pepper and pumpkin duck dumpling Braised whole seabass and egg tofu in claypot Fried rice with diced abalone Crispy prawn with dried chili and cashew nut Spicy Szechuan rib-eye beef with enoki mushrooms Roasted crispy chicken with wild mushroom in oyster sauce Black sesame and chocolate dumplings with ginger tea and finger lime Yuzu Macaron with Chocolate Cream With Michelin stars decorating locations in New York as well as London, and a similar menu of modernized Cantonese cuisine from Chef Ho Chee Boon offered here in Las Vegas, it was only a matter of time before I visited Hakkasan at The MGM and with the 2014 "Golden Week" menu proposing an opportunity to experience a number of plates without investing in a $250+ Peking Duck or $35 fried rice it was with a friend that I finally sat down to dine amidst the darkened labyrinth beneath America's most lucrative club. Grand in size, with soaring ceilings and dark woods juxtaposing white leather and signature styling, a meal at Hakkasan begins with check-in at an outer atrium and soon to be led between several dividers that serve to break the room into a series of alcoves it was expectedly the wine and cocktail list that arrived first, the upsale on from the start and continuing as the a la carte menu was presented with no mention of Golden Week to be found. Pleasant and competent in service, despite obviously ignoring the notes in my reservation requesting the special menu and a seat with good light, it was with a single a la carte option that our meal began and with the intricate broth surprisingly vegetal to balance the sweetness of fresh crab I only wish we'd have had more time to enjoy it - the first course of dim sum and duck arriving hot on its heels with no more than two bites enjoyed. Opting to set aside soup in order to focus on the progression of tastes it was with a sampling of the aforementioned duck that Golden Week began and essentially using the briny eggs to offset the fatty bird's sapor each bite was pure indulgence, the skin so thin it seemed razor cut and the attention to detail soon found to be duplicated in a steamer basket of dumplings from which both the spicy duck and creamy scallop shined. Moving quickly to round two as I again attempted to enjoy the now-cool soup it was here that a trio of plates was presented and with promises that the 'rest' was soon to come I finally explained that the kitchen needed to slow down, a request thankfully met by allowing us to focus on what was present - the aromatic clay pot and fried rice loaded with tender abalone amongst the very best plates of the meal while the spicy shrimp in an admixture of peppers and nuts was the sort of thing I knew I'd regret later as beads of sweat burst forth from my brow. At this point only fifty minutes into the meal it was thankfully after a short break that round three arrived and with both dishes using mushrooms as a base to impeccable proteins it was something of a surprise that the tender beef proved to be the best dish of the meal, a melting mouthfeel amidst innumerable spices and light acid that fully engaged the palate without coming off as 'hot' in the least. Rounding out the evening it was in a bowl of six glutinous rice dumplings that we indulged and with melted dark chocolate bursting forth to mix with cells of finger lime and a broth of light ginger one could not help but swoon, a similar citrus and cocoa experience offered in a duo of golden macarons presented in a take-home box at the meal's end. Decidedly expensive for a meal that lasted just ninety minutes I remain perplexed to this moment as to why the kitchen felt the need to send plates in clusters at such a rapid rate but with that issue aside I'm happy to say that both ingredients and preparation were exquisite, the opportunity to experience the duck without investing in a whole-prep particularly welcomed considering the sizable scoops of caviar while every other plate was delicious and surprisingly well portioned considering the tasting menu format.

Problem: What would be an example of an negative review?

Answer:
This was my first time in Vegas and me my wife and two year old son decided on the last day of the memorial weekend we would check out the Fremont downtown strip. We looked at the heart attack grill and thought WOW what a cool place to eat. BOY WAS I WRONG!. We had to wait over 20 Min's just to be seated which was OK because the place was busy and a tourist attraction. But after we were seated our waiter messed up a large groups order so it took him 20 Min's to even notice us. After we flagged him down he made us wait another five Min's then finally took our order. He brought our "water" $1.84 a piece because they don't offer free water and then placed our order. The waiter checked in on us 10 Min's later assuring us that we would get our order in five minutes but by this time he took another group of 15 foot ball players. so we had to wait for him to take all their orders and while it was taking a long time another waitress had to bring over the order for us. I ordered a double bypass and my wife ordered a single by pass. Both our burgers were dry and burnt my wife took three bites of her burger and she then said that this was enough. I only took one bite of mine. WE DECIDED TO GETUP AND LEAVE. I told the waiter that his service was horrible and that we were not going to pay. He then ran to the bar counter where the manager was and began to tell him the situation. This guy dressed as the head doctor pretty much said well this is the way that they are made and there is no way that we would get our money back because we ate the food. I told him that this was BS. he then threatened me to call the Security and I had to pay for it or go to jail for a Misdemeanor. I told him to take off half the food and paid for something I didn't enjoy. Moral of the story kids is if you want to be treated badly and have a long wait and over pay then go to this place but if your looking for at least one star service then don't come here at all save your money. We went across the street to the Irish pub and they gave us another burger and even gave us free soda because we were treated badly. I give this place the big TWO THUMBS DOWN~!