Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: I was pretty disappointed. I scheduled my service a few days (almost a week) prior to my appointment date because I had relatives coming into town and needed a deep cleaning. The day before my appointment they called to tell me that their cleaner was in a car accident and they would not be able to make my appointment. Now, I was concerned about the health of the cleaner and they were okay but it just baffled me that they were the only one available to make the appointment.There were no back-ups? Sadly, I had to cancel with them and find a different place very quickly, which I was able to do and for half the price. My schedule is very tight and I have to count on people to show up when they say they are, just as I do for my commitments. (UPDATE)A day after writing this I got a call from the owner who wanted to personally apologize to me. He didn't try to make excuses at all just a heart-felt apology and an offer to make up for their inconveniencing me. WHAT GREAT CUSTOMER SERVICE! Think about it, how often these days do you get people like this that actually CARE about their potential clients. I'll definitely be calling them for my next cleaning. If their customer service is this good, I bet their cleaning services are top notch! Changing my rating from 2 to 5 stars because things like this matter to me and they nailed it.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: = = = = = DAILY LUNCH & DINNER BUFFET! = = = = = This was my first venture back to this Sweet Tomatoes since their reversion back to normal from the god-awful Field Kitchen cluster fork! :-O Now before that experiment, this was already the weakest of the Valley's ST locations because it had an awful floor plan that had caused lunch rush customers to actually bump into (& complain to) each other as they tried to get at the hot food! Because of that mess, I had this location at only 2 Stars & carefully avoided returning until I came on opening day of ST Field Kitchen, which turned out to be even worse! Now the remodel of this location back into a "real" Sweet Tomatoes, gives it up to the minute styling without it looking like an airplane hangar inside (as some Valley ST locations do). The new floor plan gets rid of the crowding problem and not only that, the food has improved! Remember how the only meat in the place was chicken chunks everybody fished out of the Chicken Noodle Soup? Well today they had Spaghetti & MEATBALLS, and PEPPERONI Focaccia Bread, for two examples! YAY MEAT! Remember how they only had some strange "spread" to put on your bread & potatoes, except sometimes there was some yellow whipped mystery grease? Now they have BUTTER, in your choice of pats, whipped & flavored, right out there for you to help yourself to! YAY BUTTER! Remember the ucky frozen yogurt dessert? Now they have tasty soft ICE CREAM! YAY ICE CREAM! Some other nice pluses today were the cheerful, friendly staff, reasonable pricing that now stays the same all 7 days, a lovely dining room layout with all sorts of seating options including booths, round tables, a bar with stools and a big, gorgeous patio with fly (& partial sun) screening above. What else? Great music from Demi Lovato & from Tempe's own Gin Blossoms, playing at the right volume. Enjoy it now with a little BEER & WINE. YAY BEER & WINE! This is one of the MOST IMPROVED restaurants I have ever dined at, & it's priced at $8.99/$8.09 Sr. including Dinner & Sunday hours, a top value for a Buffet of this caliber! :-))

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Came here not knowing it was the clearance store. It was worth the trip for the New Year's Day sale but the store is old and run down