Q: If you like extremely hot hotel rooms, bad customer service, and being charged twice for a stay, then this is the hotel for you. The room literally was 77 degrees when I arrived, and 82 degrees when I awoke. I had the AC set to 60...the room was so hot, I was supposed to stay two days, but checked out early because of how miserable my sleep was. Do you think they only charged me for one night, nope, still got charged for two. When I called to get this rectified, they told me it would take a while for somebody to get back to me in order to fix the situation and put me right into somebody's voice mail...the reality is, I shouldn't have even been charged for one night because I wasn't able to sleep in this nightmare hotel.

A: negative

Q: This restaurant exceeded my expectations. The food was great. The staff was knowledgeable and on task. I expected olive garden type food and received so much more.

A: positive

Q: Okay, open for a month...still needs help. Short wait, beautiful decor...No light over our very loud bar table. Got food, but where is the appetizer? Oh, it didn't get put in! Had seafood basilico, fresh seafood taste, not masked by the complete lack of spices. Seafood broth/sauce completely flavorless...Better with the table spices added. Wife had the vodka pasta Chicago style, she enjoyed it! Waiter offered a free dessert, we declined. No discount, no petks...not returning anytime soon. As a Chicagoan, always preferred Rosati's over Arullio's anyway!

A: negative

Q: Cathy is what sells this place! She is one of the nicest people I've met. I felt extremely welcome and comfortable. The facial took about 50 min to an hour and I left feeling great! The price for a facial is very reasonable and includes steam, exfoliation, extraction and soothing hand treatment as well as different calming creams in between. I plan on making this a regular comfort and already scheduled my next appointment. If you are looking for a snooty spa this is not the place for you...thank goodness!

A:
positive