Q: I am giving this experience 5 stars because of an interaction I had with a security staff member. It may seem like a small gesture, but in today's world, it goes a long way. See my email to the company below: I haven't been to many hotels in my life, but my stay here for a work conference was lovely. I particularly want to note the excellent service of a security guard, whose name I failed to get, but whose simple and yet meaningful customer service really solidified my experience at this hotel: It was this evening (May 15th)- I was out by the pool on my laptop, just wanting to be outdoors in the warm night air. He politely explained to everyone that it was 10pm, and thus the pool area was closing. When I asked if I could just stay and not swim but lie on the chair, he politely explained that there were reasons why they needed the area cleared, including cleaning, pool treatment, etc. I work in customer service, so I am particularly fussy about the way employees handle situations like these. Giving guests a logical explanation (one they can appreciate) as to why they can't do something is always a quality way to go. He was sensitive but firm in his explanation, but he immediately offered me an alternative solution- The outdoor garden area on the 3rd floor just a few yards from the pool. Again, offering a positive solution at the end of a "No" is always wonderful customer service. He even offered to bring me a lounge chair in the event that there were only upright chairs available in that area. As I left, he came after me and asked if there was anything he could do for me or get me in order to make my stay more comfortable, considering that I was disappointed to have left the pool area. I declined, being quite happy with the garden solution he offered, but the gesture was greatly appreciated. So often staff like security guards or cleaning personnel are overlooked as insignificant compared to the front-line lobby and concierge staff, however often times they are the ones that can really influence someone's impression of an organization. This gentleman did just that, and left me with an extremely positive impression of the Hyatt Regency Phoenix, so much so that I will not only leave a good Yelp review, but will also consider staying at hotels (particularly the Hyatt Regency) more often! He should be recognized for his outstanding (and naturally so) customer service. It is a rare thing these days. (As I said, I don't have his name, but he closed the pool up at 10pm on Thursday, May 15th, was a touch heavy set, and I believe wore glasses.) Service like that goes a long, long way. Thank you! OPTIONS:
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A: positive

Q: I've taken quite a few pictures at Bachi Burger with the intent of eventually posting a review. Although I still don't have the time to post a "proper review", here's something for ya... Bachi Burger is pretty awesome... The food here is top notch..the service has always been great for me when I've visited this location. Personally, I'd order ANY of the burgers and an order of Oxtail Chili Cheese Fries. You really can't go wrong... While not a huge fan of the truffle fries, the sweet potato fries hit the spot. It's just one of those places where everything you order is good... So hard to find now-a-days. OPTIONS:
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A: positive

Q: I used to be a fan of Jiffy Lube because the service is usually quick and affordable. Plus, they also fill up your tires. But lately, it's turned into a long process where they usually try to sell me on something after I've been waiting for an hour. I always say no and just stick to the oil change. It seems like more often than not, they find stuff that doesn't need to be changed or taken care of right away. I'll leave the more expensive stuff to my ever so trustworthy mechanic. OPTIONS:
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A: negative

Q: Like: Great entertainment! Interactive dinner-show for a great price. There's a discount code for 'residents'. I forgot what the code is, but I'm sure you can google it. It's definitely something different than your expensive Vegas shows on the strip. MCs are super witty. Facebook interactive. They take photos too, which I think is fun to see what shots they might've gotten of you. Dislike: I got the chicken, and I did not like it at all. Food quality is bad. Get the tri tip-probably the best option from what my fiance got. I got the chicken and didn't like it at all. It's away from the strip so a taxi ride will take time and money. Location is in the older and sketchy side of town. DO NOT walk there from the strip-taxi driver said we would get mugged for sure. OPTIONS:
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A:
positive