I have been to the Waterworks Burgatory as well as the spot at Consol Arena and the food truck at Mario's Livingroom. I have enjoyed their burgers and shakes many times. So, when they opened in the Waterfront, I was very excited. As a Waterfront "local", I waited for a while before venturing over there. New restaurant openings there always attract a huge crowd. Today, my husband and I went there for lunch at noon. It was busy but the wait was only 10 minutes. I gave my cell number to the hostess and even though I got a text to see the hostess because my table was ready, it wasn't ready when I went inside. We had to wait for them to clear and wipe the table before being seated. My brother had recommended the Espresso Love shake. I've had their hard shakes before, so I ordered that shake and so did my husband. The tequila in the shakes were overpowering. Never before have I had a Burgatory hard shake where the alcohol was so overwhelming. Even the man at the table next to us made mention of the same thing. The waitress who took our order was very nice, but one guy brought us our shakes and a completely different guy brought us our meals. I hope they tip share because other than taking our order and taking away our empty plates and things, she did little else. The special burger of today was a chorizo burger with pulled pork on top. My husband ordered that and said it was the dryest thing he had ever tasted. He made comparisons to the Sahara and the Gobi when describing this burger. I did a Create your Own burger. I ordered a beef burger with provolone, mushrooms, pickles and a sweet onion rub on the beef. I have to cut most all sandwiches in half and when I cut this in half, it just oozed greasy. The bottom of the wheat bun was saturated with greasy juices. Also, their assembly of the burger goes against all conventional thinking which, in this case, was NOT a good thing. They put the cold pickles against the hot provolone cheese, then the lettuce and then put the sauteed mushrooms on top of the lettuce so they fell out all over the place. Whoever cleared this burger to be served was NOT paying attention or doesn't know what they are looking at as my mushrooms were all over the basket before I even laid eyes on my burger. The sea salt and herb fries needs to drop the herbs. They don't suit the fries and they don't suit beef. The flavors clash. I had to use a lot of ketchup to cover the herb flavor. I might come back here if i'm just going to have a short bite, but not for a full meal. I was sadly disappointed with Burgatory after all my great previous experiences with them. I know they will get my business when I go to a Pens game.
Is this review positive or negative?
Pick from: 1). negative; 2). positive;
Answer:
1).