Detailed Instructions: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Problem:We stayed here because of the enthusiastic positive reviews on Trip Advisor and Yelp. We might have had a one in a million experience, but we: - were served a hairy salad (a long black hair held a lettuce leaf hostage); - considered our guest room tiny; - could not submerge a thigh, much less a body, in the tub (we're not obese and we're not Dexter); - endured a broken air conditioner for days (it couldn't be repaired); - experienced the delight of an inexplicably broken toilet (they fixed it that day). On a positive note, the tea from room service tasted delicious, employees were abundant and friendly, the location is great, and it's very easy to get a taxi. In the future, I would reluctantly stay here for business. I would not stay here for pleasure. I think a 20-something who hasn't traveled much would appreciate this hotel more than a seasoned traveler would...as a friend said to me today, "Oh, the Sofitel? That's the Hilton of France." I agree.

Solution:
negative