Q: Show you were listening by repeating the main points of the story back to them in your own words. Start by saying "Let's see if I'm clear on this" or "So basically what happened was" This will also help ensure that you and the customer are both on the same page about what the issue is. Let the customer know that you understand how frustrated they are. Put yourself in their shoes and think about how they must have felt in this situation. Use phrases like "I can imagine how upsetting that must have been" or "That must have been so irritating." Do this even if you think the customer was negligent, idiotic, or just plain wrong. Remember your job is not to judge the customer. If the problem was caused by something you or another employee did, apologize to the customer for the mistake. If the problem is a result of something the customer did wrong, you don't need to apologize. You can simply say, "That's not what we want, so let's see what we can do to make it right." An example of a possible apology is "I'm so sorry we messed up your order and caused this inconvenience. Let's talk about how we can make it up to you." Another: "It looks like there was an issue on your order. I'm so sorry that happened. We can have a replacement for you in two days. Should I ship it to your work or home address?" In general, training for customer service will cover the most common issues that arise. But weird and oddball things happen. And sometimes customers claim questionable events happened to demand a "replacement". Avoid promising to outright fix the issue since that may not be possible. But always promise to attempt a solution. Use phrases like, "Let me see what I can do" and "I'm going to try to get this sorted out."and "I want to be sure to get you in touch with the right person to handle this issue". The customer will want to know what you can do for them, not what you can't do. Use positive language instead of words like "no," "can't," or "won't." Even if what they want isn't possible, try saying, "What if we offered you this instead?"
A: Summarize the situation in your own words. Be sympathetic. Apologize when it's appropriate. Offer to try to fix the problem (if possible). Use positive statements whenever possible.

Article: This disorder is characterized by excessive sweating. It may be time to meet with a doctor if you have a sudden increase in sweatiness, if sweatiness disrupts your daily life, or if you experience night sweats without any apparent reason. Your doctor may ask general questions about lifestyle, or may request a history of your symptoms. Your care provider may first advise non-prescription antiperspirants, or may prescribe a stronger topical medicine such as Drysol. Only a doctor can diagnose you with a treatable disorder such as hyperhidrosis. Iontophoresis is a process that involves applying low-level electrical currents to affected areas, such as palms. It has been shown in many cases to reduce sweating. This treatment is not permanent; it is administered twice a day for several days, after which you will have reduced sweatiness for several weeks. Then the procedure must be repeated again. Your doctor may suggest a device that you can use to treat yourself at home. Iontophoresis may not be right for you if you are pregnant or use a pacemaker. Botox, usually known as a treatment for facial wrinkles, can reduce sweating by paralyzing the nerves in your palms. This treatment can also work on other body parts, such as the soles of feet. This procedure may be more expensive than other options and is temporary, keeping sweat away for six to twelve months. Some surgical procedures can alter nerves that stimulate excess sweat production. Others can remove problematic glands in your palm. Surgical corrections become permanent about one month after the procedure, so there is room to reverse the changes. This doesn't mean surgery should be considered lightly; surgery can be expensive and may put you at risk for negative side effects.
Question: What is a summary of what this article is about?
Consult with your doctor to find out if you have hyperhidrosis. Consider asking your doctor about iontophoresis. Consider Botox injections. Talk to your doctor about surgery.

Problem: Article: Go to File in the top menu and select "New." A new window will pop up where you can assign the properties of your new Photoshop document. A menu will pop up and under the section which says "Background Contents", where you should choose "Transparent". The button appears at the very bottom of the new document pop-up window. Press the OK button. Look at the Layer Window or the Layers tab in your document properties bar (it should already be open by default). The background layer should look like a checkered gray and white box (indicating that it is transparent).
Summary: Click "File""New". Select "Transparent". Click OK. Check the layers.

Q: Your ex may try to come back into your life when they need attention or intimacy. Verbalize to your ex that "over means over" and refuse to allow the person to drop in and out of your life. Turn down the offer if they ask you to hang out one-on-one or have sex. This also means communicating your boundaries when the person expects you to drop everything to see them or interferes with your other relationships. Try to discontinue any joint activities that the two of you may have shared. Your ex may think that you two can continue some of these even though you have broken up. You will need to choose to discontinue them, or find new outlets away from your ex. If you've been in a relationship for an extended period of time, you may have been neglecting your self-care. Use your new single status to make yourself number one. Do all of the things that you've always wanted to do but never did in your relationship. Take yourself out to new and interesting restaurants, browse around art galleries, and attend concerts. On your self-dates, be sure to look your very best just as you would on a regular date. Get a new haircut or try out a new signature scent. Your self-esteem can take a hit after a breakup. Remind yourself how worthy you are by surrounding yourself with positive, supportive people. If you lack a strong support system, try joining a new club or organization in your area. You could also try to rekindle and rebuild relationships that you may have neglected while you were with your ex. Think of one small way to challenge yourself and do it. Taking even a minor risk can make you feel empowered. Take self-defense, sign up for a cooking class, complete a certification for your job, or wear brighter colors in your everyday wardrobe. Switching things up can make you feel brand new. You could also try journaling. This can be a valuable outlet for your feelings.
A:
Set strong boundaries with your ex. Date yourself for a while. Spend time with people who build you up. Try something new.