Read the following conversation and answer the question. W: Is it raining outside, Bob? M: Is it raining? Can't you see that I'm almost wet to the skin? Question: What is happening outside? - It is raining slightly. - It is raining heavily. - It is shining.
It is raining heavily.

(Question)
Read the following conversation and answer the question. W: Oh, I'm sorry, Mr. Smith. M: What's up, Mary? W: I'm afraid I can't work overtime tomorrow. John and I are holding a party for the 5th anniversary of our wedding. M: That's all right. Enjoy yourselves. Question: What will the woman do tomorrow? - Hold a party. - See Mr. Smith. - Work overtime.
(Answer)
Hold a party.

Ques: Read the following conversation and answer the question. W: Excuse me. I just received my telephone bill, and there's a problem with it. M: May I see your bill, please? W: Certainly. There it is. On July 1st, I really don't know anybody in Finland. M: OK, don't worry. I'll take the call off. Let's see...it was $42. Your bill was $ 66.10, minus $42, so your new total is $24.10. I'm very sorry about the mistake. W: That's OK. It wasn't your fault. Question: Where are the two speakers? - In a bank. - In a store. - In an office.
Ans: In an office.

(Q).
Read the following conversation and answer the question. W: This is a lovely house! M: Thank you, Jean. W: It's very close to your office, isn't it? M: Yes, it is. I always walk to work-even when it rains. W: I usually take the bus. It takes so long! M: How long does it take? W: Oh, it takes about 45 minutes. M: That's a long time. Well, have some pizza, please! W: (Taking a bite.) This is delicious! Do you bake all of your pizza? M: Yes, I usually bake something on the weekend or holidays. W: You are a wonderful cook! M: Thank you. W: I never cook at home. It is my husband Andy who usually does all the cooking. M: Do you often go out to eat? W: Yes, when he doesn't have time to cook, we will go out to eat somewhere. M: There are some wonderful restaurants in the city. W: Too many! You can eat at a different restaurant every day. Question: How does the man go to work? - On foot. - By bus. - By bike.
(A).
On foot.

Ques:Read the following conversation and answer the question. M: I see on your resume that you worked as a manager of a store called "Computer Country". Could you tell me a little more about your responsibilities there? W: Sure. I was responsible for overseeing about 30 employees. I did all of the ordering for the store, and I kept track of the inventory. M: What was the most difficult part of your job? W: Probably handling angry customers. We didn't have them very often, but when we did, I needed to make sure they were well taken care of. After all, the customer is always right. M: That's how we feel here too. How long did you work there? W: I was there for three and a half years. I left the company last month. M: And why did you leave? W: My husband has been transferred to Boston. And I understand your company has an opening there too. M: Yes, that's right. We do. But the position won't start until early next month. Would that be a problem for you? W: No, not at all. My husband's new job doesn't begin for a few weeks. So we thought we would spend some time driving to Boston and stop to see my parents. M: That sounds nice. So tell me, why are you interested in this particular position? W: I know that your company has a great reputation, and a wonderful product. I've thought many times that I would like to be a part of it. When I heard about the opening in Boston, I jumped to the opportunity. M: Well I'm glad you did. Question: What does the woman say was the most difficult part of her job? - Handling customer complaints. - Recruiting and training new staff. - Dispatching ordered goods on time.

Ans:Handling customer complaints.

Ques: Read the following conversation and answer the question. Merchant: Well hi there. What are you looking for today? Customer: Uh, I'm just looking. Merchant: Well, how about a ring for someone special? Customer: There IS no one special. Merchant: Well, take a look at this CD player. A great bargain today only. Customer: Nah. I already have one, plus the handle is cracked. Merchant: Okay. Well what about this genuine leather jacket? It would look great on you. Customer: Hum. Let me take a look at it. Merchant: Sure. Customer: Umm. There are stains on the sleeves. I'll pass. Merchant: Well okay. Well, wouldn't you like to walk home with some of these great records? Some of the best hits from the 1960's. Customer: Yeah, let's see. [Yeah] Now here's something I'd ... Ah, these records are scratched. Merchant: [Laughter] Just in a couple places. Listen. I'll sell you these ten records for fifty dollars. A steal! Customer: Whoa! They're way too expensive. I'll give you twenty-five bucks for them. Merchant: Ah, come on. I can't charge you less than thirty dollars and break even. Customer: Well, that guy over there is selling similar records for a much better price [Ah!], so thanks anyway. Merchant: Wait, wait, wait, wait. You drive a hard bargain. Twenty-eight dollars, and that's my final offer. Customer: Huh ... I'll think about it. Merchant: Wait, wait, wait, wait. Listen. I'll even throw in this vase. Customer: Now what am I going to do with a vase? Merchant: Well, you can give it to that someone special when you find her... and this ring would look great with it. Customer: Oh, I'll stick with the records. Question: What is the problem with the CD player? - The buttons are scratched. - The CD casing is chipped. - The handle is damaged.
Ans:
The handle is damaged.