Wow. Worst customer service and hotel experience of my entire life. Stayed here for a bachelorette party June 26-29th 2013. After spending the day at the pool, we came back to our room to find raw sewage, yes, SEWAGE filling the sink and spilling onto the floor. Ruined all of our makeup, hair supplies, you name it. Obviously this situation was out of our hands so we called the hotel front desk immediately. We were on the phone for about 30 minutes and never got to talk to a manager. A half hour later, they sent up a security guard and a cleaning crew. Even though we were upset, we tried our best to be friendly to the security guard and cleaning crew.. what a terrible job to have! One of them said "This happens all the time"..... WHAT? Raw sewage spills into rooms all the time? We had to claim every single item that was ruined.... meaning that we had to empty our sewage soaked makeup bags onto a towel and touch every single piece.. writing down its brand, description and cost. If we didn't, we woulnd't get any money for our ruined products. Poop EVERYWHERE. OH, I forgot to mention that it was my friends Bachelorette party and that was the night we had planned to go out. How were we going to get ready? We thought the hotel might be a little bit sympathetic to our situation and asked if we could get our makeup/hair done for the evening....not a chance!! After arguing with people over our situation we decided to call it quits and ask for some toothbrushes.... they agreed and never sent them up!! We ended up having to buy them and get reimbursed. What a joke!!!! They moved us to a different room about 2 hours later. When we checked out, we realized that our room wasn't comped!!!! Not even for that last night! 2 months later and we are finally hearing from claims about crediting us for our ruined makeup. We are only getting half of what we claimed!! This experience was really disappointing. I plan on posting this on any and every travel review website possible. Apparently raw sewage spills into the rooms all the time... even if you don't see it, doesn't mean it wasn't there!!!!!
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[A].