Given a hotel review and the corresponding polarity of review (i.e., Negative or Positive) identify if the polarity is correct. Write 'true' if it's correct, 'false' otherwise.

Review: I recently had the misfortune of staying at the Swissotel Chicago hotel in Illinois, and it was one of the worse travel experiences I have ever had! First off the shuttle that was suppose to pick us up at the air port was late by over an hour! Then when the bus finally came, the driver was nice enough but it was clearly his first day on the job since he got lost going back to the hotel. Finally when we got to the hotel they didn;t seem to have our reservation for the 2nd room. (my wife and I stay in one room, our teenage girls usually stay in their own room.) So after the very rude clerk at the corner did nothing to help us we were forced to pack into one room. we would have rented another room but they had no vacancies left. They hotel did have a large occupancy rate, but that only slowed up everything else. our room service was late almost everytime we ordered, and the hotel restaurant never had a wait less then 45 mins. The quality of the room was fair enough, but it was almost impossible to get room service, we could not get fresh towels for almost 2 days! We were suppose to stay for a week, we left after 4 days and found a different hotel to stay at. I would not recommend this place to anyone! stay away!
Polarity: Negative
true

Review: I made reservations with the Chicago Fitzpatrick using their 800 number for two nights in June. I received no written confirmation with cancelation policy, etc. However, when I attempted to cancel my reservation the morning of my first night's reservation, I was told that they would charge me for one nights stay. They have a "3pm THE DAY BEFORE your first nights stay" policy. Even though the hotel was not sold out for the night they would not budge on the policy. This is not a common policy on Michigan Ave. I'd advise making your reservations someplace that offers more flexiblity for emergencies or sends a written confirmation with policy. It was a very expensive mistake on my part to book with this hotel!
Polarity: Positive
false

Review: I stayed at the Hard Rock Hotel in Chicago recently for a convention I was attending. This was my first trip to Chicago and I had no idea what to expect and this hotel came recommended by a colleague so I had high expectations. Check-in took a bit longer than I would have liked as they were experiencing computer problems and the staff at the front desk had to call their main reservation line to confirm reservations. Once I did get into my room, there was a strong cigarette odor in spite of the fact that it was a non-smoking room. I went down to the front desk and requested a room change. Given their computer problems, that took almost an hour and the staff was quite surly and didn't have the "positive attitude in spite of any difficulty" I'd expect from such a high profile establishment. The new room was not a suite as I had originally booked but it was significantly fresher smelling. When I hooked up my laptop, I was dismayed to discover that there was no wi-fi service. I had made my reservation online to take advantage of their free wi-fi for online ressies, but as part of their computer problems, the wi-fi service was down. Fortunately, there was a Starbucks up the street with available wi-fi. Granted, I couldn't lounge at the Starbucks in my jammies like I could in my hotel room, but connectivity for work is necessary so we make sacrifices. I was determined not to let computer problems color my opinion of the hotel as it's not something that is necessarily under the control of local management. However, the hair in the bathroom sink and the wet washcloth that was on the floor behind the toilet are definitely under the control of local management. A quick call to housekeeping got a promise to give the room a once over while I was down the street at Starbucks. They did as promised and when I arrived back at the room there were no stray bits of previous customer's DNA and the dust bunny population had been eradicated. Once I had a chance to relax in the room, there were a few minor details that stood out. The carpet was starting to get worn in places, the edges on some of the furniture was dinged, and my personal pet peeve... the inside of the drawers were rough, unfinished wood which I dislike as the little splinters can cause runs in my clothes. I would have expected higher quality furniture for such a hotel. But, all things considered, my stay was tolerable. Water pressure was good and it was quiet enough at night to get decent sleep. The wi-fi was still down in the morning so I checked out early and spent my time enjoying a latte and free wi-fi at Starbucks.
Polarity: Negative
true