TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: We were encouraged to stay at the Affinia as part of a group in town for a Chicago wedding. We booked our rooms 6 months in advance, with the promise of a brand-new, full service hotel in a great locaiton in Chicago. The lobby was non-existant (under construction). The front desk staff was incredibly rude and unhelpful. The hallways and elevators are small, cramped and uncomfortable. The rooms are great - great beds, great television set. NO ROOM SERVICE - the kitchen is under construction. The bottom line is that during our stay, this was NOT a full-service hotel and should not have charged what they did. We were totally disappointed, hope it will improve, but vow to never stay there and will recommend to anyone to check out one of Chicago's truly amazing hotels. It is not worth the risk with this unproven dress rehearsal.

SOLUTION: negative

PROBLEM: Just returned from a 3 night stay at the Talbott. This was our first visit there, and I can honestly say that I wouldn't stay at any other hotel in Chicago. From when we first were greated by the bell captain until our final departure, the staff was nothing less than amazing, always greeting with a smile and can I help you attitute. The room we had (1508) was very spacious and comfortable. The bed was probably the most comfortable that my wife and I have ever slept in (including the Four Seasons). Had great breakfasts and drinks at Basil's. You would be missing a fantastic experience, if you didn't stay at the Talbott.

SOLUTION: positive

PROBLEM: This hotel is rather far from the airport and in traffic it took almost 2 hours to get there. By that time, I was so tired I was just ready to check in to my room. I stood in line forever as there was only one person working at the front desk. That was only the beginning. It was very noisy outside from people constantly walking around. I guess it's because they're located in the middle of the downtown area, but they could at least make the walls thicker. I don't want to hear everything going on in my neighbor's room. The bathroom was not very clean and one of the towels had a hole in it. The toilet ran all night which kept me up along with all the people on the street. The restaurant food was horrible and I would rather buy food from a street vendor than to pay the ridiculously high price they charged for a burger. Overall, I was very disappointed with my stay at the Conrad Chicago.

SOLUTION:
negative