Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: The staff recognizes you by name with excellent eye contact. The "welcome back" sets the tone for your stay. Flowers in the lobby and reception area beautiful. The house-keeping staff is terrific, helpful and prompt. Room service food was served hot and that makes a big difference too. Pump Room food was surprising tasty and impressed my clients. Well done!

Answer: positive

Question: me (taking a cue from david dancer): 'sup? front desk person: yes? me: so, do I have to wait in the elevator line to get up to my room? front desk person: what room are you in? me: **** front desk person: oh. ...i'm afraid so. OR, you can take the other elevators and take the fire stairs up to the 10th floor. me: oh? wtf! so, we're staying at this hotel, and there is a bar on the 29th floor, but we have to wait 15 minutes in line to get to our fucking hotel room? get bent! we're paying to stay here, not just drinking in your bar!

Answer: negative

Question: The Millennium Knickerbocker Hotel has seen better days. I had fond memories of staying there when it was considered the finest hotel. I booked a room to celebrate a special occasion and found a highly-priced, not so great property. I had to look at five suites before I found one where the upholstered furniture was to my liking, some of the other rooms carpet was not clean, the refrigerator was dripping water, and the balcony was littered with cigarette butts. I finally settled for a room, only because the bellman was friendly and apologetic but as over priced as it was I should have turned around and walked out. I sent a letter to the management when I returned home, but it had been a month and I never received an answer. There are plenty of other places to spend your money. Don't leave it at this hotel.

Answer:
negative