Problem: Great, fast service...exactly what I'm looking for at an airport! The food was hot and fresh, lots of options. I'd go again!
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A: positive

Problem: Usually I don't put much weight into other's reviews that knock the service at any establishment. Usually my own experience differs vastly from those who knock the service so nonetheless I decided to give this place a chance since it's down the street from my house. Went there 2 weeks ago with 3 other people and we had to seat ourselves. After seating ourselves in a very visible booth directly in front of the sushi bar, we had to wait over 30 minutes for the staff to "greet" us and take our drink orders. Not exactly good service. The food was good and I chalked it up to a bad night for the wait staff. With the food being pretty good, my favorite place to get authentic cold noodles, so I figured I'd try it again the following week... BIG mistake! We were seated this time upon arrival, but that was the only positive. Again we waited 40 minutes for anyone to even make eye contact let alone take our drink orders. Keep in mind both times I've went there it was only half full at best, so in no way was the staff too busy to notice. Throughout the entire evening.. And I mean 2.5 hours!!! We had to tell the waitress what we wanted and if we wanted more water, sake, sushi, dessert, etc. Not once did she ask us for anything! By the way, don't even try to exchange your Yelp voucher.. She looked like she'd never seen it before and only took $10 off.. Which is what I paid.. And me trying to explain to her that it should be $20 off added about 20 minutes to already the longest trip to a sushi bar that I've ever had. Food-wise I'd give this joint a 4, the food isn't the issue. But the service is an absolute joke and I'll never go back. This is the only place that I've experienced service so bad that I'd never go back! Besides, Hiro Sushi is right down the street and the service is 1000x better! Sorry for the long review, but I guarantee I just saved you some time and the longest, most ridiculous sushi experience you've ever had if you were thinking of trying this place out!
How would this review be described?
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A: negative

Problem: The lobster mashed potatoes were ORGASMIC! We shared that ginormous 20 oz bone in Ribeye and it was fantastic, the very essence of a true dry aged steak. I also enjoyed my 2010 Graff Riesling. My only disappointment was our server Lisa. She never really bothered to check on us. We had to flag sevdral other staff menbers down for refills, accompaniments, etc. Her only attempt to engage with us was after our check was delivered, and even then it was only to inquire as to whether I enjoyed my Riesling, only it was WAY beyond too late because we had already finished our drinks and entree's. Unacceptable. She was a complete disappointment and downer to to what should have easily been a 5 star experience. I'll give her somewhat of a pass, as given her lathargic attitude and lack of enthusiasm, she was probably still hung over for New Year's Eve the night before...or should I say earlier in the wee hours of that same morning? Wish we had that talk glass of water serving the table of six across from our booth. He was fantastic and clearly has customer service down packed!
How would this review be described?
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A: positive

Problem: Second time. Food is innovative and service (Tom) is attentive and caring. Must try. I understand they have a great happy hour too can't wait to come back
How would this review be described?
OPTIONS:
- negative
- positive
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A:
positive