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If the system is not working: Check the power sources including the wall and power surge connectors. Troubleshoot for loose cable connections. Confirm the USB cable is connected to the correct port. Make sure you have the right type of cable. Review the owner's manual instructions on installing the printer or scanner. Send a help desk ticket or access the online help feature. In Windows, click on the start button to bring up active programs. If you're using a Mac, click on the scanner icon. If the program is not installed or you cannot find the installation disks, you can use basic built in utilities or download reputable ones from websites like CNET. For Windows computers, the basic built in utility is called Windows Fax and Scan and can be found by using the search bar in the start menu. Find the scanner program. Activate and open the scanning program by double clicking on the program's name or by hitting the scan button on your printer or scanner. Click the next button to continue to next step. You should be prompted to place the image for scanning.
Turn on the computer and printer to make sure they are connected. Navigate to the scanning program's location. Run the scanning program.