Read the article and select the best answer. Article: One morning there was a massage on the answering machine from an angry customer, complaining about her lack of service----service that had been stopped because her check had bounced. As it is my job to handle payments received, it was my duty to collect the check. As is often the case when a check bounces, I soon found that this woman's phone number was no longer in service. A check of the caller L.D told us the call had come from the manager's office of the apartment building where our customer lived. We left a message with the manager and within the hour our call was returned. I told our customer gently, sympathetically that a check she had written had been returned for lack of funds. I told her I always want to let people know about returned checks quickly because the huge fees the bank charge can cause more checks to be returned and more fees to be charged. I told her I hope she could contact the bank and get things straightened out before her problem got worse. I also told her, gently once more, that I hated to add to her problem but she would owe us a fee because the bank charges us a fee when a check is returned. She told me she had difficulties because of being on a fixed income and being in poor health. She told me she had no children but had raised several that belonged to her husband and after living with him thirty years he had left her for another woman. Finally, after she had promised to pay, I told her not only do I care about her situation, but she taught me something. When a person is angry, there may be reasons you don't know about. If you don't react with anger, you may learn what the real problem is and may in some way be able to help, if only with a little sympathy. Question: What can we learn from the passage? Options: A: The woman's husband passed away and left several children for her B: The woman had to pay the check as well as a fee for the returned check C: The author will help the woman overcome her difficulties by paying for her D: The check written by the woman had been returned because of the wrong number
B

Read the article and select the best answer. Article: In the past few decades, Japanese cuisine has acquired global appeal. Japanese restaurants have sprung up almost all over the world. In Kyoto, the Heihachi Tea House boasts a 430-year-old tradition that the owners have kept all in the family. The tea house has been operated by twenty generations of the Sonobe family. The Heihachi Tea House, in the northern part of Kyoto, is one of the city's oldest business establishments. It is said to have opened in 1576. The present owner, Sonobe Heihachi, who is also the chef, represents the 20th generation of the Sonobe family to oversee the tea house. Sonobe Heihachi, restaurant owner, said, "During the middle of the Edo era, from 1603 to 1868, it became customary for commoners to dine in mat rooms. The Heihachi Tea House specialized in a dish comprised of rice with barley . It then became an inn and a little later, a restaurant." Like every other chef, Sonobe Heihachi's day often begins at the market where he personally selects ingredients that will be served to his customers. The restaurant specializes in a style of cuisine known as Kaiseki Ryori--possibly the ultimate in Japanese cooking. It offers both fresh and ocean fishes on its menu, including bream and eels. The owner's son Sonobe Shingo is also an accomplished chef. His skills include the elaborate cutting of a "daikon" radish into strips. Later they will be shredded into thin strands to form part of the garnish for sashimi. Sonobe Shingo admits that when it comes to the small details of running the business, father and son have different ways of thinking. Sometimes they clash. But they share a passion for what they do and continue to preserve an innovative and deeply rooted culinary tradition. Question: During the middle of the Edo era, from 1603 to 1868, Japanese commoners were used to having all of the following EXCEPT _ . Options: A: Chinese tea B: a dish comprised of rice with barley C: both fresh and ocean fishes D: a style of cuisine known as Kaiseki Ryori
A

(Q).
Read the article and select the best answer. Article: Few, if any, instruments shape national culture more powerfully than the materials used in schools. Textbooks are not only among the first books most people meet; in many places they are, along with religious texts, almost the only books they have. A study in South Africa showed that fewer than half of pupils had access to more than ten books at home. In 2010 a study by Egypt's government found that, apart from school textbooks, 88% of Egyptian households read no books. The degree to which a government keeps control of the textbooks used in classrooms is a good guide to its commitment to ideological control. Where that desire is strong, governments are likely to produce the textbooks themselves or define carefully what goes into them. America's State Department employs people to keep an eye on other countries' textbooks, in an effort to understand better how their people think and what their governments want them to think. Other countries probably do the same. Textbooks have long been a source of worry. After the attacks on America on September 11th 2001, some in both America and Saudi Arabia, including officials, supposed that Saudi Arabia's curriculum of intolerance was responsible, at least in part, for the emergence of al-Qaeda . Sometimes the requirements of the state are more clearly seen in what textbooks leave out. The world has long criticized Japan for the way its textbooks whitewash the country's history, in particular dressing up Japanese war crimes. The "New History Textbook", for example, which was submitted for government approval in 2000, played down Japan's aggression in the Sino-Japanese war of 1894-95 and the occupation of China in the 1930s and 1940s, and avoided mention of the use of sex slaves by its armies or the rape of Nanjing. In America most of the disputes about textbooks are home-grown. Liberals worry that their children are being taught a nationalistic version of history that emphasizes the wonders of industrialization... Question: While talking about textbooks, the author seems to think that_. Options: A: they should be controlled by the government B: home-grown disputes are easier to settle C: they should be a political issue D: they are not necessarily so
(A).
D