Problem: I hate the cost of getting my car washed, but I am admittedly lazy, so it is a necessary evil for me. I've gone to Octopus for a few years without incident, but today's trip will be my last. I've never understood why the "Diamond Wash" is their best value (and most expensive), and I've never asked, but that they lead with that seems to me akin to entering a steakhouse and being asked/directed "you'll have a filet and lobster tail?" (To be fair I have a former waiter friend who did this regularly with great success). At any rate, it's never been high pressure or problematic. I am likely trading-in my car in the coming weeks and so asked for a basic wash today, with the add-on that they clean my floor mats. I was up-charged $2. No problem. I paid, my car was pulled around, and one of the cleaners came to me to tell me it costs more to clean cloth mats because they have to steam them. I informed the gentleman that I had told the man who rang me up that I was having my mats cleaned and that was what he charged me. The employee then replied "well it's more expensive for cloth, would you like your two dollars back?" I told him, "No I wanted my mats cleaned." I approached the cash register again and informed the girl there that I had been told I needed to pay her more money. She apologized and then charge me another four dollars. I informed her that in the future it might be wise to let the customer have the mat cleaned since it was their mistake and let them know for the future it would be more expensive. Nothing. I informed her my example was a hypothetical as I would not be returning. Nothing. Then the gentleman who wrote up my ticket came in and asked "was that my ticket?" I said, "yes." The Register person said "I don't know." Nothing. No further apology. No further car washes.
How would this review be described?
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A: negative

Problem: Great hotel and buffet. Perfect place for locals or people who want to vacation in Vegas on a budget but don't want to stay in flea box.
How would this review be described?
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A: positive

Problem: This place is just absolutely horrible. Went in to check it out and have some dinner. 45 minute wait not a big deal, decided to go to the bar and get some drinks. I was looked at and past over by 3 different bartenders (presumably because I am a female). Word of advise ladies- we will tip you well also as long as you give good service. Two gentlemen at the bar had to ask the bartender for the drinks I wanted because I was being ignored. Buzzer for table goes off right as I got the drinks. Get shown to the table (good thing I got two drinks at the bar), it took 10 to 15 minutes for the server to show up. And talk about stupid. I understand the concept of the restaurant but seriously train your staff better. We were going to order a bunch of starters (what they call teasers). There menu is not that big. Ordered soft pretzels, they wes out. Ordered pulled pork sliders, server said I think we might be out, can you go check so we can make a decision. Yep, they were out. Asked the server, what do you have? She says everything else. Ok. What kind of fish is used for the fish tacos, oh we are out of fish, but if we had it tilapia. (How do you run out of half the items in your menu? ) Do you have any wine? Yes, chardonnay and white zinfandel. Do you have any red wine? Yes, it's a cabernet, I think. Food was so so. Time to pay the bill, have her $32 in cash asked for the rest to be put on a debit card. Only puts in$22 in cash and the rest on a credit card. Called her over, told her the mistake and she gets mad at us. Sorry darlin' you were not worth the $10 you tried to pocket. Again ladies, just because we are not interested in your Twin Peaks doesn't mean that you have to ignore us and give us crappy, no horrific service. If you givegood serviceyou willbe tipped well. Gengerally 20-30%. We are all in the industry and if you worked for me you wouldn't have a job.
How would this review be described?
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A: negative

Problem: I had a blast in Las Vegas this weekend but was disappointed in #MGMGrand Signature Suites. Having spent 15+ years of my life in the hospitality industry, I know how to judge exemplary customer service (or lack thereof). The front desk agents were curt and unapologetically rude. The room still had trash and glassware from the previous occupants and the requested call from the management never came. I also had to hold 30 for 30 minutes to speak with accounts payable upon my arrival home to contest their incorrect billing. I would advise my friends and family to chose a different hotel on their next visit.
How would this review be described?
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A:
negative