Favorite Italian in pittsburgh. Good service, wait times are bearable on weekends (the wine loft makes it easy to wait). Fantastic food - top choices are the mozzarella and prosciutto appetizer, meatballs app, all pizzas, and gnocchi. Can't go wrong with anything though. Dinner can be pricey but worth it for such good food and quality ingredients.
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positive

I just had the worst experience I have ever had at a retail store. I have little knowledge of electronic components and came here in an attempt to gain a bit of information from the sales staff. I was met by a SUPERVISOR named Michael. He acted as if I was wasting his time from the start, as he was half on the phone and half helping me, and was INCREDIBLY rude. I asked a very innocent question: "I am looking for a small motor, can you help?" to which he responded angrily, "How am I supposed to help you when you don't know what you're looking for?!" I was taken aback. He then proceeded to tell an employee to "Just go away" because he was not offering his assistance. I felt bad for the other guy; his boss is clearly a total oppressive asshole. I then said "Never mind" and walked away, but he then realized the urgency of the issue and demanded that I follow him to take a look at the inventory. I begrudgingly went with him and he proceeded to almost mock my lack of knowledge. It took everything I had to not smack the guy. He had the audacity to say as he walked away, "Let me know if you have any FURTHER questions." I stormed over to the manager on duty who apologized profusely for the mix up, but based on how easy it was for Michael to be such a jerk, I absolutely cannot imagine this was his first time acting this way. The MOD apology meant nothing to me, as it blows my mind why a person as awful as the supervisor can hold a position of power. I will NEVER step foot in this building again, and I beg you to do the same. Absolutely horrible experience all around.
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negative

I am writing this review after submitting 2 emails to the European Wax center with no response. I sent one on Sept 29 directly to GuestServices@waxcenter.com and another to the "contact us" section on their website on Oct 13. I still have received no response. I am giving 1 Star only because of the lack of customer service. So now I am posting my exact letters that I sent to their customer service departments because I am extremely upset with their customer service. "I wanted to let you know of a bad experience I had yesterday Friday, September 28th at the Camelback location in Arizona. I had an appointment at 1145 for Brazilian Bikini Wax. I had purchased the pack of 12 waxes from another location but have used the majority of them at the Camelback location since I work close to there. For the past year, I have mostly gone to the same wax person, I cant remember her name, I think Lisa, but she was from NJ and just recently left the location because she moved. She was wonderful. After each wax, she made sure she wiped the whole area down, tweezed any missed hairs, and applied the ingrown hair solution before I left. She also gave me a mirror to check and make sure that I was ok with it. Yesterday I was given a new wax person (new to me). I am not sure of her name either - but I am sure you can look up my appointment in the computer. She had brown hair and a full arm of tattoos. While she was very nice and did make me feel comfortable the wax was not a good wax at all. I told her that the wax was extremely hot and she said I was actually the 2nd person of the say to mention that and she thought it was weird because the wax was cooler than normal. She completed the wax and just put on baby powder and sent me on my way. When I got home, I noticed that my underwear was stuck to me - because there was still wax left. And not just a few spot - a decent amount. As I was washing it off - I noticed that there were still hairs all over. She hadn't plucked any of the hairs that didn't come out with the waxing. And I was already getting little red bumps as she did not apply the serum and left wax on. I immediately applied the serum that I purchase from your company and have applied 3 times since yesterday. One issue was at check out. I asked for a full bikini instead of a Brazilian yesterday. Normally when I go to the other locations, they credit my account the $7 since I paid for the package of Brazilian and only used a bikini. Then I am able to use that $7 for other waxing services. I was told yesterday that this location cannot do that. I don't understand how certain locations can and certain locations cannot. I then asked if they can apply the $7 that I did not use right then to a lip wax and I would pay the rest - they said no. Today I have at least 10 big red bumps and no smooth "just waxed" feeling at all. It feels as if I was there almost a week ago. I am extremely unhappy with the service that this employee gave me and felt that you should know. I have 2 Brazillian waxes left on my package and they asked me if I wanted to renew and buy another 12. I did not do so and seriously have to consider whether or not I am going to." Especially after no response to either letter that I sent in, I am extremely disappointed in this company. I would most certainly not recommend going to the Camelback location as I feel the staff has declined there.
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negative

The theme of this place is cute. I feel like it's best for those that wants a taste of everything but does not want to finish a whole serving. Everything is served on a tiny displayed dish. Very cute. The variety is just enough. Skip the Asian food area and desserts. I literally took one bite and couldn't continue for both those areas. I stuck with the seafood options. It's located all the way in the back of Cosmo. We thought the place would be packed so we went early. By the time we finished (around 7?) it was still fairly empty. So I guess it's a hit or miss.
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positive