Choose your answer: is the following review positive or negative?

Sooooo normally this place is phenomal. However had to go glutten free and per the website they say it's accomidating we came. Got the gluten free mammoth burger in a lettuce wrap. Wrap being the noticeable word. When it came out it was a burger on a piece (burger sized ) of lettuce. Not wrapped not where I could eat it with my hands. I did manage to get a fork and a knife however because I was stuck eating a burger without the bun it started eating through the little paper thing in the boat. Had to flag down another waiter (ours actually hasn't returned for a while) who when asked if everything was okay said she'd go get the manager. Eventually the manager did come out although I didn't ever get her name and took care of the "lettuce wrap" prepare yourself if you order that.

OPTIONS:
-negative;
-positive;
negative