Had it not been for the crappy customer service, I might consider going back. First, there was a 'surprise' left in the toilet, I'm guessing from the cleaning crew. They did give us a 75.00 credit for that so that was nice. Second, we got a notice halfway though our stay of what we needed to know what to do when we checked out the next day. I called down to customer service to confirm our checkout date and the lady got an attitude with me! Third, the seals around the doors are not great and even though you are in a nonsmoking room you still get wafts of smoke in from the hallway. Would never stay here again unless it was free.
How would this review be described in terms of sentiment?
Select from the following. a. negative b. positive
a.