instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello.
agent: Hello, how may I best help you?
customer: I am planning to go for a round trip to New york, LGA.
agent: Kindly assign your scheduled dates?
customer: Can you help me in booking by the name Anna Campbell? My travelling dates are from 11/11 to 11/13.
agent: May I know your budget for flight ticket?
customer: I can bare up to 1000.
agent: Just hold on a minute, let me check and get back to you.
customer: Sure.
agent: Thanks for being patient.
customer: Ok.
agent: There is a flight found with an airline Spirit of flight number 1005 and cost is 100.
customer: Ok, Proceed.
agent: Would you like me to proceed?
customer: Sure.
agent: Your ticket has been booked.
customer: Thank you.
agent: Thank you for choosing us.
answer:
book

question:
customer: Hello.
agent: Hello.
customer: I am Jennifer Jackson.
agent: How may I aid you?
customer: I am planning to attend music concert at AUS, can you please help me with booking a flight ticket from PHL?
agent: Sure, I am here to help you in booking process. Could you please provide me your journey dates?
customer: Sure, I would like to take off on Sept 5 and return on Sept 7.
agent: May I know your connection limit?
customer: Yes, make sure that the connection limit is 1.
agent: Please wait for a moment.
customer: Sure, take your time.
agent: Based on your details, there is a flight with 1 connection in AA airlines and price is 100. Can I proceed?
customer: Yes, please proceed with the booking.
agent: Ok, your ticket is reserved with the flight 1025.
customer: Thank you for your help.
agent: Thank you for choosing us.
customer: You are welcome.
answer:
book

question:
customer: Hello.
agent: Hello.
customer: Brenda Thomas here.
agent: How may I help you?
customer: Can you please help me in changing my recent reservation? As my planned trip has been postponed to some other dates.
agent: Sure, I am here to help you with that. Sorry to say that, there is no reservation found on your name in our database.
customer: Oh! That's ok, thank you for giving the information.
agent: Thank you for reaching us.
answer:
no_reservation