Problem: Write a positive (OPTIONS:
- negative
- positive) yelp review.
A: I've been traveling to LV with the same group of guys a couple times each year for the last 10 years or so. The last five we almost always stay at the Venetian and the Grand Lux Cafe has become our favorite place to eat. Mind you, we in no way ignore all the great steak house near the strip or in downtown, but for some reason we love this place. On one 3-day trip, we ate their six times. One day, we ate every meal there! What amkes this place so great? Its variety and the quality of the food. But there's a clincher for us. We always choose to dine in the patio area that overlooks the pathway between the casino and the elevators to the rooms and the stairways from the ballrooms because all the pretty gals in their evening dresses walk by past us. Good food, good friends and lovely ladies. What else could you ask for?! Regarding the food, GLC makes great burgers, awesome pasta and delicious NY cheesecake. One of my friends loves the jambalaya and another likes the orange chicken. Breakfasts are good as well, and their salads are tasty and bountiful. The iced teas are enormous. They taste unlike any other iced tea I've had and at first I didn't like them, but they've grown on me. The staff is always friendly and obviously have eaten all the dishes because they never lack for enthusiastic recommendations when we ask. The portions are quite large, maybe not Claim Jumpers huge, but still big enough to illicit groans from some in our group that they need to go up to the room and lie down. It's also a good thing the restrooms are directly across from the the restaurant. If you need to make room for desert you can just hop the fence and be back right as it's being served. If you ever stay at the Venetian give Grand Lux a try. Sometimes the lines are long, but they move pretty quickly. Sit in the patio, relax and enjoy the scenery.
Q: negative

A: This review is based on hotel service and MANAGEMENT only (Manager Roberto and Pool Manager Chris) My brother, fiance, a friend, and I decided to stay at PH because my brother had a few free comped nights. We were there for 5 days (wed-mon) and was charged roughly $650. Pretty good deal we thought. The day that we checked out (Monday), the bill came to $1500. Um, what? We knew we messed up by using the wifi (13.99 per DEVICE), but there was no way it was going to be an additional $700 for wifi. When we went through the bill, we saw that there was a "Pool Bar" charge. We had NO idea what that was or what that meant. We went back to the front desk where Cecile helped us out. She said the charge was from getting drinks at their pool. UM, what x 2?? We asked her what day was this because we only went to their pool ONCE on Thursday for like 30 mins and we never EVER went to the bar, just went there to tan. My brother had to work on the weekdays so he never even been to the pool. He had to work from the room. She told us it was on Friday. UM WHAT x 3?!?! Cecile then told us she was going to call the pool and will get back to us when she talks to them. We left to the Miracle mall and received a call from Cecile 30 mins later. Came back to the front desk and she tells us, "They said it was YOU, you were at the pool and they remember you." Excuse me? Who is THEY?? Then she goes and ask, well maybe it was one of your friends who went. WTF? Definitely frustrated, she told us to step to the side and that she will have the manager come talk to us. 20 minutes pass and ROBERTO comes out from the back. There was another upset guest in front of us so Roberto was "helping" him first. Observing from the side, it was obvious that Roberto was one of those type of managers that was not willing to help you or hear you out. He even called security on the other upset guest. Whatever. When it came to our turn, we explained to him why we were there. He did not make eye contact, just kept looking around and just basically NOT listening to us. We told him that Friday, NONE of us ever stepped into the pool. My fiance, friend and I were at Drais from 11am-3pm (where my fiance actually got HURT and we had to go to the hospital for him to get stitches. So we have proof that we werent there). My brother who was working in the room, had problems with the wifi, so he called for guest services around 11:30am and tech support came to the room around 330. He then left to go gamble downstairs from 4-6pm. The "POOL BAR" bill said that my brother was drinking it up from 12:35pm-5:20pm. THERE was NO WAY we were there. After pointing this out and asking them to check the security camera and ALSO my brothers player card (since he was gambling during the time), Roberto then says he will have to call the Pool Manager to come down to talk to us. We stood at the front desk for literally 1 hour. Roberto would pop his head out from the back room from time to time and ask if the pool manager came yet. Uh, no. FINALLY, a guy wearing a blue polo shirt steps out. He looks at us and so we ask, are YOU the pool manager? He says yes. So this is CHRIS, the "pool manager". Having to tell him AGAIN what our situation was, he seemed a little bit more sympathetic. He looks at the bill and tells us, "wow, the bill was $500 and there was already an automatic $80 gratuity, but then there was an addtional $120 tip, that does look very sketchy. It makes me question if my employees are checking ID." In our heads we're like THANK GOODNESS someone understands. COMPLETELY WRONG. He then proceeds to say, "But these 2 servers are my best servers and they're good people so I can't see them doing that". WTF? He then tells us hold on and goes back to where Roberto is. We can see the back door from here and for some reason they decided to close it. 5 minutes later they both come out and tells us, "Sorry, there's nothing we can do about this now. You have to just dispute it with your credit card." My brother then asked if he can get a copy of the pool bar receipt to see who signed it and Chris said they can't do that. He then leaves and tells my fiance "hope you're doing better". WTF. Roberto then tells us again, they can't do anything about this now and that we have to dispute the charges. He grabs our bill and then tells us, "oh but let me remove some of this wifi charges for you." Ok, thanks for removing the wifi charges, but you can't remove the POOL BAR charge?!? Complete BS. I've never been so frustrated in my life. They have security cameras, they can call the players card to check the times my brother gambled, they can call guest service to verify my brother called for help with the wifi, etc, but NOPE. WORST service ever and we will NEVER EVER stay here again.
input: Write a positive yelp review (OPTIONS:
- negative
- positive).
output:
We barley made it in time to this place, but was glad it was still open. Our server was really nice and helpful. Unfortunatley I can't remember waht I had here, which is why I only give it four stars.