I was more than excited when I heard there's a location near hm that serves pata. I've been in search for a place that serves pata and couldn't wait to try it out. I came in on a Monday and was surprised they're busy for being a weekday before lunch hour. I ordered a pata which was $17.99 and a few vegetable items. The food was kept in a warmer similar to fast food joints. I added rice for an additional fee. It's served fast food style. The employees here needs to be more helpful since I don't speak their language. I feel like I'm treated with less respect than their people. The employees here are extra nice to the philipino's that walk through the door and I get the stare. The food came out cold and the pata wasn't hot to order as claimed. Seemed like they went in back to the kitchen to bring out an order of pata that was cooked earlier and re heated. I was disappointed cause my pata was flavor less, cold, and greasy. It took me 15 minutes to wave the employees down to get a togo box. Another 5 minutes to get it. 15minutes to get my desert which was another disappointment. I paid $5 for a cup of halo halo. A cup of 90% ice and 10% mixed crap to be exact. I wonder if giving this place 3 stars is being over generous.
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negative

First time here after moving back to Charlotte. Absolutely loved it. Everything we ordered was so awesome. Biriyani is a must have here. I so wish that this place is near our home!
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positive

I have never had such poor customer service at a pharmacy. I fax'ed them my script, insurance card, and driver's license, and when they said my insurance claim was denied (which didn't sound right), I paid cash for the expensive script over the phone and requested delivery so I didn't have to drive 45 minutes to them. The delivery driver called when I was away from home, and I told him I would be gone for 2 hours or more, but that if it needed to stay cold I could just pick it up the next day. He said that the vial was in with a cold pack and insisted that it would be ok on my doorstep for a couple hours in 90 degree heat, when it turns out it was just in a regular bag. I called the pharmacy the next day to explain what happened, and that I now had a script that was no longer good, and they tried to say it was my fault for agreeing to have the driver leave it because the driver isn't allowed to know what's in the bag. I was very surprised at how poorly they treated me up to this point, but it only got worse. Upon my urging, they reluctantly called the driver and he gave the same account (he should have at least known it needed to remain cold and not in 90 degree heat on a doorstep), so they said they would order me another vial free of charge. When I came to pick the new one up they demanded the old one back (which they didn't request before on the phone, luckily I saved it!!) and when I explained that they didn't mention that on the phone and that I live 45 min away, the tech actually yelled at me, and the pharmacist ganged up on me and started yelling as well. I made the round trip to bring back the old vial and finally got the new vial. On top of all of this, they also had my last name incorrect on the script, and said I had to pay cash when it turns out they didn't bill it correctly to my insurance and never gave me a receipt. When I tried to have them bill the insurance again they couldn't figure out how to do it, despite having all of my information. They were obviously very angry at the monetary loss and sadly were not professional overall. Having a delivery person is nice, but I was surprised at how many details were missing from this transaction (getting my name wrong, not billing insurance correctly, and not supplying me with a receipt). I would get your meds elsewhere!!
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negative

This was the second time I've eaten here. The first time was a few years ago and I had the brisket and ribs. The ribs were really good and the brisket was decent. It was the flat and was cut thin, probably because it was a touch dry. It had a good flavor though. The second time was this month (July 2014) and I got the brisket platter with two sides. The baked beans were decent. Nothing special, but tasted fine. The Mac-n-cheese was pretty good. There was a lot of cheese sauce in relation to macaroni. I like a little crunch to my mac and cheese, but this was thick and creamy, which is OK. The brisket was great. It wasn't cut paper thin, had a nice smoke ring and was easily pulled apart with fingers. In other words it was tender and not dry at all. Much better than the first time I visited. My only complaint would be they put sauce on the brisket. I prefer sauce on the side because good barbeque doesn't need sauce and this brisket didn't need sauce.
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positive