Feeling frivolous? CB&L is for YOU! My girlfriends and I were in dire need of some appetizers, and we happened to stumble past Caramel Bar & Lounge (and by stumble I don't mean in a drunken stupor, we weren't at that phase yet). So, we said hello to the host standing outside of the lounge as we read the appetizer list. Sounds good to us! So we walk in and get seated. Nice place! Total lounge feel, great ambiance. That is, until our experience turned sour. We asked for a couple items off their appetizer list and some water for two of us. We were then told that they aren't serving food as it was 9:17, just minutes after they stop cooking. Bummer. How about removing the appetizer list placed outside that draws in the crowd? So we disappointingly said water is fine, while we make our drink selection. The waitress, who looked underaged and under-experienced, arrives back with two 11 oz bottles of Fiji water for each of us. We then order our alcohol beverages - 2 vodka/redbulls and one jack/coke. Check is given.... wait for it... waiiiiiit for it.... $71.00. Whoa! Really? We questioned it and assumed it had to be an error. So the waitress checks on it and comes back to confirm it is in fact correct, that the waters were each $10 and the drinks averaged $18 a piece. Wow. I might sound cheap, but $10 for a bottle that small should come with a happy ending of some sort. I finished the water pretty quickly... in a gulp practically, since there wasn't much to begin with. My girlfriend had hers down about 75% while she sipped on her alcohol. Suddenly one of the staff members picks it up from the table and threw her water bottle away, without asking if she was finished!! He just threw away dollars that we had spent! We told him his error, he apologized and talked to his manager about getting a new one. So 5 minutes later the waitress comes by with a BELLAGIO bottle of water that looked like it was meant for a 2 year old. You know, what comes out of their faucets probably. At this point we're thinking: A) If Fiji isn't worth $10, neither is your faucet water B) If you had Bellagio water, why didn't you bring THAT the first time?! Explaining that we weren't going to accept a substitute for water that they had thrown away at our expense, she gets her manager who comes by, drops off a new bottle of Fiji water without saying a word and just leaves. No apology, nothing! How the HECK do you get in management being a complete d*** like that?! Please tell me, because if I treated my customers that way, I would have been fired yesterday! Almost hate to say it, but a tip wasn't left at this place. I hope she got commission off of scandalously selling water for an absurd price. I know it's Vegas, but that shouldn't sacrifice good service and informing your customers of their options. Save your money and go elsewhere. This place lures you in and then rips you off completely.
How would this review be described in terms of sentiment?
Select from the following.
(a). negative.
(b). positive.
(a).