Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: [This is a letter I just sent to Fry's (name changed to protect privacy).] This is a comment on good and bad customer service, and how to lose a customer. Saturday, 6/14, we visited Fry's #680 in Surprise. There we found the perfect reclining loveseat (Nicholas loveseat/console). We're on a fixed income, and both of us have leg problems, so finding a loveseat that fit both of us and was within our price range thanks to a recent small windfall was truly a miracle. We flagged down an employee, Ian, and he sat and talked with us for quite a while answering our questions. Eventually he went to check stock and found that there were none in the back. He said that a shipment would be coming in, possibly the next day, but certainly by the end of the week (shipments being on Tuesday & Thursday), and issued us a raincheck. He assured us that he was taping the store copy to the furniture computer screen, and that we would be hearing back. We left, having found a $500 piece of furniture and made a friend in Ian (a great employee - promote him when you can). By last evening, Friday, 6/20, we still had heard nothing, so we stopped by the store. The first indication of trouble was that the loveseat was no longer on the floor. We asked an employee to check the raincheck for us, and she returned with Ian and another man. This man was unkempt (shirt hanging out and rumpled) and no name tag, and he never introduced himself. He told us that the store would not be getting any more in and that the floor model had been sold. We asked if any other stores had them, and he told us "nope, I sent an email out for someone else a few days ago, and no one else has one." Then he left to deal with another customer. We were stunned. Ian, looking quite embarrassed, informed us that apparently it had happened on Sunday or Monday, his days off, and he didn't realize that we weren't the ones who had purchased it. He also informed us that the mystery man was his supervisor. The supervisor returned about then, and we asked why we weren't called and given the opportunity to purchase the loveseat given that we had prior claim with the raincheck. He gave a blank look, offered no explanation, and, in fact, didn't say anything - no apology, no "is there anything I can offer to make this right", nothing. After an awkward few moments where we all waited to see what was going to happen, my husband informed him that he was quite angry and we were leaving. He shrugged and walked off. Ian apologized again and asked us to please come to him in the future if there was anything he could help us with. We had grocery shopping to do last night. Instead of spending our money at Fry's, we left the store and went to your competition. Over the years, quite a number of pieces of our furniture have come from Fry's. This will not be happening again. We may be back for groceries, in a pinch. But this complete lack of appropriate customer service left a bad taste, which we will be sharing with our friends. We have no expectation at this point. The loveseat is not, apparently, something that can be ordered. I'm writing this because I work in Marketing at a small, local non-profit, and this is the type of information we use internally as a teachable moment. I would like to believe that you'll retrain this supervisor in customer service standards. I would like to believe that future customers with a raincheck will find themselves contacted before the floor model is sold. But it won't be to us. [Needless to say, no, we wouldn't recommend this Fry's.]
Q: positive

A: Tried the pulled pork and tips this time...mouthwateringly great. The Wilbur beans are always a treat and the best corn muffins I ever had..coast to coast..no exceptions. Eat your heart out Texas! AZ Famous Dave's is where it happens! UPDATE: Not anymore..see current review for 7/10/2013
Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: At least once a month I eat her to get my sushi fix. Really I just dig the atmosphere and the Budda Bar CD they always got playing and there's a huge screen TV that's got some game on. The sushi is excellent for the price. I judge sushi by the amounts of rice that is used verses the portions of fish. Well balanced and fresh. It's not Nobu twisting so don't expect anything outside the usual sushi bar menu. The staff is warm and friendly. Sapporo draft and warm saki shots make it quite a night out. Not the cheapest sushi bar around nor is it too expensive. I do feel the food quality, atmosphere, and cute waitresses gives value to the menu price. I'm all about the Nigiri which is well done. the rolls are always done perfect.
Input: OPTIONS:
- negative
- positive.
Generate a negative review for a place
Output: I am accustomed to drinking coffee every morning from a Bialetti machine that brews a thick beverage. I also enjoy dark roasts--think French roast--so you can imagine that my morning coffee is not unlike drinking tar. When I visit various cafes in search of coffee or espresso, I eschew light roasts whenever possible. You see where I'm going with this. Soy(a) milk in the UK is nowhere near as sweet as what is served in the States for which I am truly grateful. When I sipped my soy latte, my taste buds were greeted with unsweetened soy milk; and yet, there was the strangest second flavor to my latte. I couldn't place the flavor but it was light and almost nutty. Was I served coffee in place of espresso? I'm not sure if Black Medicine roasts its own beans but I was none too thrilled with the flavor profile of the espresso--too light for my tar pit taste buds.
input: Write a positive yelp review (OPTIONS:
- negative
- positive).
output: I accidental stumbled upon this place while completely dehydrated on 5th Ave. The only sign indicating Bodega's existence, was this 3ft chalkboard placard stating, "Fresh Lemonade for a $1." So, I rolled in and figured out this place was like a mini farmer's market, with locally grown multicolored carrots, vacuumed chicken and fresh artisan bread. It also had several varieties of beans, local citrus and some crafts. I got a lemonade and a donut plus its fried center. The donut was semi old fashion, not greasy and magically still crunchy. The lemonade had quite the zing even with honey and a nice balance to moderately sweat donut. Quick note, the key is to violently stir your lemonade. If you don't know what to order, the staff was exceptionally friendly and happy to educate you on their goods. Apparently, the shop is the love child of the FND chef. Her goal was to provide the public with the same quality ingredients she uses at her restaurant. I suspect she hopes you will wine and dine at Baratin and walk out of Bodega with armful of meats and veggies for dinner. If you're not in the mood for home cooking, Bodega is still the perfect place for a simple satisfying snack while walking 5th Avenue or a hiding spot as your significant other peruses about.
Q: positive

A:
I stayed here for one night after Pricelining a room for $80. Seemed like a smoking deal, but after taxes and fees from Piceline - it came to $94. Then the hotel tacks on a resort fee - of course. All of this is to be expected, just a friendly 'buyer beware.' Pros: - Located close to Aria and Cosmo (shows, food, gambling, etc.) - Great rooms with kitchenettes (think of Vdara as the Residence Inn of City Center) -Well decorated Cons: -Not the best value in the star range if you don't need the kitchenette. I'd reccommend 'THE HOTEL' or one of the Towers (Planet Holleywood Towers, Hard Rock Towers, etc.) -See below... When I checked in I was given a handicap room without being told it was one (which I didn't appreciate). My room featured a huge stain in the middle of the carpet and a shower door that allowed water to leak out even when shut completely. I reported the shower issue, they sent engineering up, but the problem remained. So when checking out I very calmly (really) showed the manager a video of the water streaming out under the shower door and expressed my interest in making sure no one else had to deal with this. She was mildly apologetic and offered to waive the daily resort fee. I negotiated a $50 credit at the cafe and called it a day. So in my opinion, not the best customer service (at least for escalations or issues). I am pretty easy and travel a lot. So every once and awhile I get to deal with issues. The manager on duty got a C- in my book. I was so polite, friendly, fact-based, etc. - and got offered a free resort credit. Kind of disappointed!