Sentiment analysis: Management soured my experience. Typically I love this place, but usually eat at Egg Works (my friend prefers it) However, I had purchased a Groupon to The Cracked Egg so I needed to use it. The catch. I accidentally purchased a groupon that I could only use Mon-Fri. Since I am always at work M-F, It ended up expiring. If anyone knows anything about Groupon it states right on the page that the value you used to purchase the groupon never expires. So I figured taking it in on a Sunday, at least I would be able to use the original amount towards my meal. The server curtly told me that they would not accept it. When I asked to see a manager, she came over with an attitude and refused to acknowledge my explanation or even listen to anything I wanted to say. She kept repeating we will not take it. I felt that she was incredibly rude and will unfortunately not return to this location because of her. It is really unfortunate for me, because the food was absolutely delicious. Probably one of the better breakfasts I've eaten. But I refuse to go to a restaurant where the management will not even listen to what I have to say. I also feel that it would not have effected the store if she would have honored the original groupon price. Thank goodness for me I can still go to Egg Works. They have always treated me with respect and smiles.

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negative

Sentiment analysis: This is one of our favorite places to eat in Las Vegas. We always have great service and when we were there this week it was no exception. They used to serve a great chicken salad with their black bean and corn salsa, they took it off the menu a few years ago but they always make it special when we ask about it. That is what I call service. Prices are reasonable and the staff is always friendly. I wish they would bring this restaurant to Portland, Oregon!

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positive

Sentiment analysis: Mani-Pedi day at the spa for mommy and daughter this past sunday. upon scheduling i specifically asked if we could dine at the spas bistro on the terrace....the nice young lady assured me that would be fine. I also specifically asked for two specific services on their menus and was told that would be no problem what-so-ever. When we got there were greeted in a chilly manner. The services were set up wrong with the wrong products. The two ladies delivered the services like robots. The decor in the salon is dark and not that pretty considering this is a multi million dollar facility. As we were making our way to the terrace we were told, again in a chilly manner that we were not able to use the terrace bistro....in not so many words " the 200.00 you just spent on your nails and toes doesn't count" Lastly, It is 2 days later and all my polish has chipped. Not what I expected...not one bit.

OPTIONS:
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negative