Q: Great guy! Very professional. He was able to come out same day to fix my oven problem and l wasnt charged an arm and a leg for it. I will definitely call him again if I have any more issues with my appliances.

A: positive

Q: $40 bucks for pretty much a BASIC pedicure which they called there "deluxe". Girl seemed rushed barley any massage and mask for your feet and legs stayed on my a minute before she wiped it off. I was done with the pedi in 25min... I wont go back wasn't worth it.

A: negative

Q: I kept getting coupons in the mail. The sandwich had a heaping amount of meat. So I went. Unfortunately the reality of the sandwich was Not anything like the picture. I ordered a rueben. The only thing I could taste was the bread which was not that good. There was a miniscule amount of meat and sauerkraut. I complained -- they didn't care. I will never go back and recommend that you avoid this shop. You can get a fantastic sandwich at Sprouts market for $3.

A: negative

Q: A little background on me and my husband. We visit Las Vegas frequently and consider ourselves "resort explorers." We like to stay at all the new or remodeled hotels in hopes of finding the ultimate Las Vegas experience. I am giving this hotel 2 generous stars because the room is pretty comfortable and retro looking. The Spread deli was great, probably the highlight of my stay. Good food and the best service I encountered at the Downtown Grand. Unfortunately, I have a laundry list of complaints to go along with this review. 1. Parking structure not attached to the hotel. 2. Elevator out of order in the parking structure. Had to take the urine flooded stairwell with luggage in hand. 3. Must validate parking everytime you leave the structure. You would think a remodeled resort would have keycard access to parking. 4. No fans in bathrooms. 5. Bathroom very bland. 6. Customer experience is subpar. 7. Was given directions to the wrong tower. 8. Valet attendant yelled at me for not having a validated parking slip! Really?!!! I am a guest! I am paying to be here Morning add-on: Slept well, bed is comfortable. However, the room does not have an iron standard and it has to be delivered upon request. Secondly, there is no where to put soap or other toiletries while showing. I had to place my stuff on the ground in the shower. The shower also only has one door which leaves a wet slippery mess on the floor and quite the "drafty" cold showering experience. When leaving the parking structure I inserted my validated parking pass and I was asked to pay 9 dollars! Are you kidding? I am a guest! I had to get very insistent with the crew on the "assistance" phone line to get let out of the garage! This visit was awful, almost like a nightmare I couldnt escape. In closing, I think the Downtown Grand needs to reevalute ways to Wow their clients and make their processes more efficient. I recommend valet parking for all and no self parking. Also a paperless system for parking and revisit room ammenities. It wouldnt hurt to liven up the casino with music and other attractions. It is a littlw unclear what the hotel theme is. That is an important part of being successful in this competive industry. Checking in at the Cosmo at 11am today. Curious to see if they have become more consistent with there experience..

A:
negative