Problem: What would be an example of an negative review?

Answer: Wow... came her on a saturday night 8 tables, 2 waiters, poor service. I decided to bring the family here to try something new. We live walking distance to the one on Rainbow and warm springs. This location lacked the service and hospitality I get from the rainbow location. First of all our waitress didn't write our orders down. So, when our orders came the combination/make your own pho was not what we ordered. Wouldve said something to the waitress but we never saw her again. Nobody checked up on us, nobody refilled our drinks, but when we were done they were sure quick to take our payment for their below par service. Sticking to the rainbow location from now on. Oh and btw jenni pho and jenni pho grill are no different. The menus are identical.

Problem: What would be an example of an negative review?

Answer: Awful customer service by one of our waiters. Second waiter was quite nice, but it really sucked being in the first guy's presence. Pretty good prices, not very high. Flies openly swarmed the restaurant tables and there wasn't much effort made in controlling 'em (EEK!!!). We ordered their shrimp rice roll, satay beef noodle soup, chicken curry over white rice and har gao. Definitely liked the shrimp rice roll flavoring a lot and chicken curry taste was good too. Taste of food is slightly milder than other Chinese restaurants and this is very likely due to them NOT using MSG, but the food was definitely quite enjoyable! Dim sum takes longer to make, but everything else on the menu is brought out lickety-split. Honestly, if it weren't for the attitude of the one waiter and the flies, this would've gotten a solid 3.5 based on price and food quality alone.

Problem: What would be an example of an negative review?

Answer:
Stay away!!!! Room was nasty, toilet wouldn't flush, stank, tub was rusted, we could barely get in any tv channels and it kept going out, no choice of smoking or non-smoking and absolutely disgusting and they wouldn't let us leave the parking garage with the parking pass bc nobody told us you must have your receipt which we threw away. Complete waste of time and $$. Go somewhere else.