Q: negative

A: Do not come here. I have been a patient of Dr. T's for the past six years. The office has been decent, at best, but I have always given them the benefit of the doubt. But after several major mistakes and my current experience, I am done with this office. The other reviews that are negative are correct, this office does not refill important prescriptions without first coming in again. I even called in dire pain and I was told there was no space in the schedule and Dr T had denied my request for a refill of a needed medication. I can't believe a doctor would allow one of his patients to be in such horrible pain. I called another doctor I used to see and he willingly called in my needed medication to get me out of pain. Stay away from Grand Canyon-Nicky the nurse is rude and incompetent. Do yourself a favor and look around before coming here. Don't put yourself through the frustration.

Q: positive

A: Wake up in the morning feeling like P.Diddy... and a Hilo Boy [Am I talking about Cafe 100's dish or Matt C.!?] Anyways, so I came here today for lunch instead of the usual boring Hawaiian BBQ place that's half a mile away from home. I had Yelp'd for some nearby locations for Hawaiian and saw that this place was decently close. Loving Yelp. After checking out their menu online, I saw they had a Loco Moco and that sealed the deal for me. I needed some Hilo-lovin' and dangit, I wanted it NOW! The place itself is really small but very clean. Service was friendly and the chef actually took my order on top of preparing the most sexy over-easy eggs [I'm telling ya.... lava flow of egg yolk, oh my!]. Located inside a strip mall with a smoke shop next door and Jimmy John's and Cheba Hut nearby, I stumbled in and ordered me a Loco Moco and some spam musubi to-go. It was love at first bite. Ever since Ono's discontinued their Loco Moco, I've been craving me some runny egg yolks, gravy, and hamburger like no other. For their Loco Moco alone, I'll forever be a patron at Golden Hawaiian BBQ.

Q: positive

A: Tried this place on a date night with the wife. Had to search for a little bit too find the place but that was ok as we liked walking in the area. The place has a really nice vibe and I liked that the front faced a court yard. We sat outside because the weather was nice. I had a burger au poivre which you will like if you like pepper. I put pepper on everything so I liked it. My wife had the az88 chicken sandwich. (I had half and like that too). Would go back again and recommend it.

Q: negative

A:
I really wanted to enjoy this place. The good: The decor is fun. And the servers are so kind, and even attentive, despite the conditions in which they're forced to work. Really. They're superb. The 2 stars up there are entirely for them. To the owners: Help them help you. And i'm afraid that's it for the positives. The bad: Generally speaking it feels like no one is in charge or that this is the first time the owners have run a restaurant. When you first arrive you are left to find your own seat. That works in some places, but Pallets needs a host stand and a host(ess). This will give a level of defense between the uncontrolled steady stream of customers and the overworked wait staff. It also communicates an element of control over the situation to the customers. When you tell me to sit anywhere I want, you might think it gives me some independence in my decision, but it's just forcing me to work against your broken system to find the least inconvenient seat. Which brings me to my next suggestion: more wait staff and clearly defined sections. Each time I've been there the staff seems like they're managing the entire restaurant. And while I appreciate a team approach (much like Windsor) I never got the feeling that any one server was owning my table's experience. The kitchen. Each time I've eaten at Pallets I've dined with a companion and each time one dish comes up significantly earlier than the other. And each time the runner had no idea who ordered what. There is clearly a timing issue in the kitchen. The food. It's okay. I don't have anything negative to say about it but I also don't have anything really superb to say about it. I wasn't blown away. But that's okay. It' doesn't have to be amazing if the rest of the experience made up for it. But it doesn't. You can't have a disorderly restaurant and just okay food. If the food was amazing it would be worth the inconvenience. (See: The NY soup nazi, or the long wait's at Matt's Big Breakfast.) So there's my constructive criticism. I'll try again in a few months and hope they've improved. However I do have one ranting complaint.. the single element that absolutely drives me crazy about this place... and I can confidently say I won't be coming back until it's gone... the DJ. Why is it that every time I just want to go have a nice piece of sushi I have to feel like I'm in a night club? I could barely hear my friend speaking to me. And why would I want to relax in a hammock with a DJ blaring into my ear five feet away? I don't get it and I don't like it. Save the restaurant some money and just play some music over the house PA.