Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.

Example input: I was very surprised at the high quality of the stitching, the sturdiness of the handles and the padding for my laptop. The price is amazingly low and the look is very good. I am quite happy with this purchase. It fit my MacBook Pro perfectly, with a little bit of room to spare.
Example output: Positive Review
Example explanation: This rating is correct based on this review provided by the user as they liked the product very much and they were surprised that product is so good.
Q: I was a big fan of the product when I first purchased it last year. The product was a relatively easy install and management. This time I purchased two 3-packs for a couple of offices and ran into problems with the current software (UniFi V3.2.10) and Java after installation. This is posted as a known issue on the company site for a previous version (v3.2.5) and was supposedly corrected with version 3.2.7. Unfortunately the solutions they have posted (for v3.2.5) did not work and required contacting Ubiquiti for a solution. Ubiquiti ONLY offers support via email (no phone support). When I received the correct solution I asked why it wasn't posted on their support site. The response I received was that it is on the site and I should read the link the support tech just included in his second response. The link provided didn't have the same solution they e-mailed me. I informed the tech of this and his response was "This case is closed". I don't feel comfortable using a product that lacks adequate support and puts out software that doesn't work as stated!
A:
Negative Review