In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi.
agent: Hello, how may I help you today?
customer: I want to cancel my recent reservation owing to an emergency.
agent: Sure, may I know your good name?
customer: My name is Richard Campbell.
agent: I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
customer: Thank you.
agent: Thank you for opting us.
[A]: no_reservation

[Q]: customer: Hi.
agent: Hello. How may I help you today?
customer: Janet Adams here, can you find a flight for me from CLT to PHX?
agent: Please mention your travelling dates?
customer: Ok, my trip dates are from Dec 15 to 17.
agent: Do you need any connecting flight for this journey?
customer: Yes, I need a connecting flight.
agent: May I know your budget for this travel?
customer: I am ok with any price.
agent: Do you need any specifications?
customer: No.
agent: Please wait a moment.
customer: Sure, take your time.
agent: There is a flight in Southwest airlines with the price 100 in economy, can I proceed with the reservation?
customer: Yes, please.
agent: Your ticket has been reserved with the flight number 1003.
customer: Thanks for your assistance.
agent: Thank you for reaching our service.
[A]: book

[Q]: customer: Hello.
agent: Hello. How may I assist you?
customer: I want to cancel my reservation due to some health issues, so please help me.
agent: Sure, I am here to help you.
customer: Please check the reservation on the name of Emma Green.
agent: Please wait for a moment.
customer: Sure.
agent: Emma Green, no reservation has been found on your name in our database.
customer: No problem, thank you.
agent: Thank you for reaching us.
[A]:
no_reservation