input: Write a negative yelp review.
output: I had one of the single worst customer service experiences with the branch manager (Joel Simmons) of this location today which led me to close my checking account with them. The final straw being him defending a policy that they have in place that holds cash deposits made at their ATMs for an outrageous length of time before making the funds available. I had made a cash deposit at one of their ATMs at 1:16AM on October 10th only to find that they chose not to make my funds available until October 14th (as if they need to wait that long to see if cash will clear). To exacerbate the issue, National City's online banking portal stated that the funds were deposited and credited to my account on the morning of October 13th. Later that day, 12 charges were applied to my account which where each then charged $36 each for a total of $412 in overdraft fees. I called to ask them to reverse the fees since I have printed documentation that I clearly was trying to make sure that sufficient funds were in the account by depositing cash. It was clear that Mr. Simmons had no interest in assisting me. All that he wanted to know is when I would be paying the remainder of the negative balance that they had created with their outrageous fees. They have awful policies that screw over their customers, provide misleading information through their online banking portal, and offer terrible customer service. It's best to take your business elsewhere before they screw you too.
input: Write a positive yelp review.
output: This place is on point there breakfast is homemade and delicious and the service is great my servers name was Erica best service I have ever had at a restaurant I will definitely come back to the Gilbert House as a regular and the Gilbert House is the BEST breakfast and lunch restaurant in Gilbert by far !!! :-)
input: Write a negative yelp review.
output:
I think Sugar Factory target customers are people who smoke cracks. I don't care if my lollipops are design by celebrities. I do care about how much I'm going to pay for it. $25 for celebrities lollipop and $22 for standard lollipop = insanity. It's not going to happen.