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If you are working in a call center, take advantage of the opportunity to see what calling techniques work for other people. Approach a more senior, or really successful, representative and ask if you can listen in to a few of their calls. Make notes about any tips or tricks that you notice. For instance, you might notice that your coworkers tend to ask their customers a lot of open-ended questions. This makes customers feel more comfortable and then tend to stay on the call longer. Get a friend to go through a pretend phone call with you and record it. Or, put a real caller on speakerphone and record your conversation. Then, play back the call. Pay attention to the clarity and speed of your voice. Look for areas that you can improve on, like sounding friendly early on in the call. Most telemarketing companies will provide at least one online or in-person training period for all representatives. Go to as many of these sessions as you can, especially when you are first starting out. Write down your own notes to consult later. Ask any questions that come to mind. This sessions are also important because they often involve a practicing component. For example, you may get to work with a partner making calls. As part of your training, you'll likely learn about the particular laws that apply to telemarketers in your location and sales area. Pay close attention to this information and reread the guidelines every few weeks. If you are concerned about a regulation impacts a particular call, put the customer on hold and ask your supervisor. For example, the Federal Trade Commission regulates much of what telemarketers can promise their customers. If you oversell the benefits of a particular product, then both you and your company could get into trouble.

summary: Learn from more experienced agents. Record yourself talking. Attend any training sessions. Follow all legal regulations and laws.

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The era of traditional, high heeled, white, wedding shoes is over. Nowadays, you can get away with wearing any type of shoe to your wedding - be it dress shoes, sneakers, cowboy boots, or sandals. The most important thing is that whatever shoe you pick suits your personality. So you want to find one you'll feel completely comfortable and happy in. For example, if you never wear heels, you probably don't want to wear them on your wedding day. You'll likely have trouble walking in them and will, in turn, feel awkward and uncomfortable. Or, if you commonly wear vintage items, buy a 40s or 50s inspired shoe from a site like Modcloth. In the same vein, if you're the type of person always in workout gear, try a new pair of sneakers! You can opt for the traditional and choose a color that matches your dress - which may mean having to bring a swatch along with you to ensure that your colors are identical - or you can go outside the box and pick a bright, standout color. The most popular colors for bridal shoes are white, neutral, yellow, violet, purple, gray, and black. However, picking a jewel tone like an emerald or a ruby is a great way to add some extra character to your gown and showcase your personality. Keep in mind if you can't find the color you want, most shoes can be dyed. There is also the option of picking a shade that diverts from your dress but matches your accessories, such as silver or gold. You can also change up the color through embellishments, such as pearls, beads, sequins, and rhinestones. Raw silk, crepe, or satin shoes are common choices because these are often the fabrics of the dress. However, diverting from the norm and selecting a different fabric from the dress, like leather or metallic, can add a unique touch to the overall ensemble. Keep in mind if you choose shoes that are vinyl or plastic, they are likely to pinch and rub awkwardly against your feet. They also don't breathe well, which can cause your feet to swell more. Weddings are all day events and you don't want to kick your shoes off, at least until you have finished the formal dancing. The reality is that comfort is a very significant factor to consider when choosing a shoe, more-so than looks, and you don't want to find this out while you are cringing during the photo session. Heels should only be an option if you are used to wearing them, and if you are not, but you really want to wear them, then buy them well in advance to break them in and get used to them. The shape of the shoe can also affect your comfort level. For example, a shoe with an open or rounded toe is likely to be more comfortable than a shoe with a pointed toe. Break in your shoes by wearing them around the house, at work, or while running errands in the days leading up to the wedding. Take into account the formality of the wedding, the style of your dress, and the season when selecting a wedding shoe. For example, a satin, open-toe, off-white slipper would work well with an off the shoulder, open back, satin gown during the summer. In contrast, a plain raw silk closed shoe would complement a traditional raw silk, full-skirted gown during the fall and winter months. Informal weddings allow for casual looks, such as ballet slippers or embellished sandals.

summary: Pick a shoe that fits your personality. Select a wedding shoe color to complement your gown. Decide on the fabric of your shoe. Make sure the shoe is comfortable. Match the style of your shoe to your dress and the occasion.

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Fashioning a unicorn horn and ears to a headband will make an instant costume. For this project, you'll need a headband, felt (white and pink), cotton stuffing, thick gold thread and a glue gun. These supplies are available at a fabric or craft supply store. You can also use a piece of ribbon or elastic instead of the headband, although it might not stay on your head as well. Cut out a large triangle from a piece of white felt. The triangle should be about the same height as the headband, and the bottom end of the triangle should be about 2-3 inches in diameter. Roll the felt into a conical shape. Use the hot glue gun to glue the horn in place. You can also sew the horn into a conical shape. Stuff the horn with cotton stuffing. Use a knitting needle or a pencil to poke the stuffing into the tip of the horn. To make the horn look more magical, wrap the thick golden thread around the horn in a spiral pattern. Glue one end of the thread to the top of the horn and wind the thread around the horn over and over until you reach the bottom of the horn. Glue the horn to the bottom of the horn. Tighten the gold thread slightly so that the horn is squeezed a little bit. Cut out a circle of felt just slightly larger than the bottom of the horn. Place the headband in between the horn and the felt circle. Glue the circle to the horn and the headband. Cut out two sets of the bottom layer of the ears. Use white felt in double-layer tear shape, approximately 3 inches long. Keep the bottom of the double layer uncut, so that when you unfold the layers, you have two tear shapes reflecting each other. Cut two more ears from the pink felt, also in the tear shape, in single layers. These should be slightly smaller than the white ears. Wrap the white ears around the headband on either side of the unicorn horn. Glue the bottom folded part onto the underside of the headband's top. Glue the ear tops together. Add the pink ears onto the white ears, facing forward, and glue them in place.
summary: Gather your supplies. Make the horn. Wrap gold thread around the horn. Attach the horn to the headband. Cut out the ears. Attach the ears to the headband.