Sentiment analysis: My wife and in-laws decided to try the North Phoenix Bill Johnson's out tonight to celebrate my in-laws anniversary. (My wife and I had never eaten there) We had been enticed to give it a shot after purchasing a deal chicken gift certificate. Fool me once, shame on you...We were excited at the happy hour options and enjoyed a couple $1 beers...unfortunately, this is where the pleasantries stopped. After ordering we spent over 40 minutes looking around the 1/3 full restaurant for our food to arrive. At no point did our server, Charlean, apologize for the long wait or offer refills to my wife's soda. When the food finally did come it was cold. We would've mentioned it to our server but she didn't come back for 30 minutes to finally bring us our bill, and at no point did she ask us if we need anything else or if the food was meeting expectations. I would've mentioned the experience to a manager, but after the hour and a half in the restaurant I didn't really feel like asking around to figure out who the manager was...particularly when we were trying to celebrate an anniversary. I spent year's in the restaurant business and I don't know which is the most disappointing - slow/cold food, poor service, or the inability to locate a manager...regardless, if this is the Bill Johnson's standard of service, I will not be fooled twice. Taylor
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negative

Sentiment analysis: I arrived for a simple pedi/mani, everyone was friendly but the end result was horrible. I picked 2 different colors one for my toes and one for my fingernails. When I got home, every single one of my fingernails were lumpy, what seemed like air bubbles, and my toe nails didn't have an even coat of nail polish. The next day I went back and the nail artist decided to give me multiple reasons why the nail polish was lumpy, instead of just apologizing. I ended up asking for a simple French tip with clear coat. And to sum up my experience, once the French mani was complete, the reasoning for the lumpiness was their clear top coat. Never coming back here !
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negative

Sentiment analysis: I was so excited for Caffe Boa...Just to be let down for my 30th birthday dinner without the kid. Started with a Cheese and meat platter, very good. For dinner we ordered the Farro Risotto with Pork Belly (which I could not find), and the ravioli with foraged mushrooms and wild nettle. As a special of the night you could add a really rubbery lobster tail for a bargin price of only $15. Had to send the ravioli back, something was not right, the sauce was as tangy as a balsamic dressing. Not right for raviolis. The risotto, was something I have made at home, and left a ton to be disired. I wanted the crispy pork belly with my risotto, however they must have forgotten it because there was nothing to resemble the pork belly. The lobster tail we added to the dinner was so rubbery and chewy we could not even cut it with a butter knife. It was a sad sad dinner. I ate a turkey sandwich when I got home. I have to say thought the sserver was very nice and cared about our dining experience, but we paid $90 bucks for alot of nothing we enjoyed.
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negative