TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello.
agent: Hello, how can I assist you?
customer: I need to cancel my ticket due to sudden change in my trip, can you aid me in cancellation process?
agent: Sure, I am here to aid you. May I know your name please?
customer: Amanda wright.
agent: Ok, please wait a minute.
customer: Ok.
agent: Thank you for waiting, sorry no reservation found on your name.
customer: No problem, thank you for searching.
agent: Thank you for reaching us, have a nice day.

SOLUTION: no_reservation

PROBLEM: customer: Hi.
agent: Hello.
customer: I am Matthew Green.
agent: How can I help you now?
customer: Please search flights on these routes LAX to JFK?
agent: Sure, can you please mention the travelling dates of your journey?
customer: I am going to start my journey on 05/01 and I would like to return on 05/03.
agent: Ok, please wait for a while.
customer: OK.
agent: Thank you for waiting, there is a flight 1001 in Delta airline has the price 100 with 1 connection. Can I proceed with this booking?
customer: Ok proceed to booking.
agent: Your booking is done, have a safe journey.
customer: Thank you for booking.
agent: Thank you for approaching us, have a nice day.

SOLUTION: book

PROBLEM: customer: Hello.
agent: Hello, how can I assist you?
customer: I want to book the flight ticket from DTW to IAH. Can you please help me?
agent: Ok, please provide me your name to book a ticket.
customer: My name is Cynthia Martin.
agent: Please may I know your dates of journey?
customer: My travel dates are Mar 7 and Mar 9.
agent: Please let me know your preferred connection limit.
customer: I need a single connection flight.
agent: Please let me know your class preferren.
customer: I am comfortable with any class.
agent: Ok, please wait a moment.
customer: Sure.
agent: There is a connecting flight available with the airfare 100 and the airlines is Hawaiian. Can I book the flight 1002?
customer: Please proceed.
agent: Ok, the flight ticket is confirmed and the departure time is 23:00 Hours and return time is 10:00 Hours.
customer: Thank you for the help.
agent: Thank you for choosing our agency.

SOLUTION:
book