I first took our Boxer Xavier in for shots. I was worried about the wait since it is a walk in clinic. I was in and out quickly. The office has plenty of room and was very clean. It was around $70 for shots and microchip. I made an appt for 3 weeks later for a 2nd shot and neuter. The receptionist seemed like they didn't want me to make an appt. She kept asking are you sure you can come back in 3 weeks? I guess they get a lot of no shows. I assured her I would be back and made the appt. 3 weeks later I came in for the appt. I dropped him off at 7am. There was a short wait but not bad. I mentioned we had got him from craigslist and the woman/Dr checking him made a face. From her body language it felt like she looked down on it or didn't like people getting dogs from craigslist. It bothered me but I ignored it. She suggested getting sedation medication so I took my file back to the front to pay for it. I noticed she had written "craigslist dog" on his file. We got him from a family who was going to take him to a shelter, not a backyard breeder. I would think a lot of their business comes from animals from craigslist. Rescues and shelters neuter their animals and vaccinate them before they are adopted. After reading some reviews on yelp about how people say they were treated I can definitely see it. They call when you pet is out of surgery, let you know how your pet is doing and give you a pick up time. I picked him up at 3pm and they give me a questionnaire on their service. I expressed my concerns about the craigslist dog comment. A vet tech talked to me and explained that they put that because I don't know his history or temperament. I can kind of see that. However they never once asked me how long we have had him, how old he was when we got him, do we know his history, etc. That also doesn't explain the facial expressions and body language. I do appreciate them caring that it bothered me and taking the time to talk to me about. There are a few extra charges that I wasn't expecting. $10 for the cone so your pet doesn't lick themselves, $7 for sedation meds. Both of these I were told were needed for so my dog doesn't have complications (scrotal swelling) after surgery. I didn't mind but do think there might be people who only have the money for the procedure and don't have the extra $. Then what? I mean the cone especially seems pretty important. I think it would be better if they just raised their rates a little so everything is included. Overall I would recommend them. They are quick and efficient. I think they are so busy that you don't get personal service but they are a spay/neuter and vaccination clinic not a full service vet so it is understandable. I think they are doing a great service for Vegas and glad they are here.
How would this review be described in terms of sentiment?
OPT:
- negative;
- positive;
positive