instruction:
You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
question:
They are getting worse and worse every time we go .the service is almost nonexistent, the food was so bad I could not even eat it .how do u ruin soup? It took 15 mins. To get a water and a Pepsi, then when they brought my husband's food out they told me they ran out of soup ( that was all I was having was soup ) and that it would be 20 mins while they make more. My husband was finished eating and ready to go when they finaly brought my soup ,it was not even eatable .it tasted horrible ,like burnt milk with uncooked dough balls . the server was slower then anything .we had even placed a to go order at the same time we ordered our meal when we first got there.and we asked him more then twice when we were ready to leave if it was ready ,we complained to the manager and she gave me one sliver of cheese cake free .not good enough olive garden.!!! The server was not even decently presentable.the greeter or hostess could not even speek English. And don't even get me started on the bathroom. Every olive garden we have went to in the last year ( we have tried several) to find better service .has a major bathroom problems that are health violation s .( no working sinks ,broken ,pluged up toilets ,flooding ,and smell .everyone one of them .what is with that? And I have complained to head office .the service,and food ,and conditions just get worse ,no matter what olive garden u go to . 3 hours to get one bowl of endless soup and salad ,bread sticks.that is UN eatable is ridiculous. And they are telling u that u can have only two breadsticks !! What the crap??????
answer:
negative

question:
Given the varied but few reviews I had some reservations about bringing my teenager's 2000 Honda Accord here for struts/shocks, possible brake job, and LOF. However, the convenience of making an appointment online, current promotions, and location gave me the push to visit them for the first time. I am very pleased with my experience and the level of service. They reported that the brakes were at 6-70% but, as I already suspected, it needed a full strut/shock job at 4 corners. The avg for such is $175-250 a corner, and with all the promotions from them and the manufacturer, I ended up with labor, tax, etc at about $182 a corner, so it felt like a great deal. They were quick and communicated well. Lastly, they forgot the LOF, and were apologetic, but not a problem, we had some time before it was needed. However, thanks to Chris who followed up with a call and a generous offer to LOF for free. Also he mailed some 10% coupons. I'll be back, and appreciate the customer service, which really defines the experience. Let's face it, anyone can do an LOF. It is the service that makes me return. Thanks!
answer:
positive

question:
I could easily recommend the Jinya #3. The Brussels sprouts were outstanding. We ordered two $1 sides of them. The (free) side of hand-pressed garlic was also a novel feature. We'll definitely be back. In fact, this place could easily become our new go-to place for Ramen!
answer:
positive