I was quoted 70.00 parts and 85.00 labor to have a 3 way valve cut out and replaced. Kevin came and after determining only a seal needed replacing, went on to charge 15.00 parts - but the same 85.00 labor. Now they say the 85.00 is the "trip charge" - which is always charged regardless of if it is 10 minutes or an hour. If I had known the 85.00 was a trip charge I would have immediately contacted someone else for a quote, but I mistakenly assumed that if the manual labor to do the job was significantly reduced, then the corresponding amount charged would also be reduced somewhat. I'll never use them again and if you choose to I highly recommend you get everything spelled out clearly up front.
Is this review positive or negative?
Options:
a). negative.
b). positive.
Answer:
a).