WHAT THE HELL. Our stay was pretty good until we finally checked out, except for the fact that the hallways in the courtyard reek of weed! BUT-------- There are no words to how angry my family is. My Mother went to the front desk to check out only to find out that they charged us TWICE. Then, when they said they reversed the charges, they didn't give my Mom a receipt to show proof that they did in fact reverse charges. So when she asked for paperwork to prove that they gave us credit back, the supervisor/manager present pretty much said, "Paperwork? What paperwork?!" Ruuuuude. But finally, they were able to give us some paperwork on it. And gave us a time period of about three days of when we would receive the money back! THEN, when we got back, we saw that instead of giving us a credit, THEY CHARGED US ANOTHER TIME, SO THAT'S THREE CHARGES!!!!!!!!! THREE TIMES. My Mom's account was even over drafted! When my Mom called the hotel, they were completely rude to her, as if it's my Mom's fault that her account got charged twice! Courtyard rooms are two-stories high with no elevator! Good luck!!! Also, it's almost impossible to find your room! And you get lost trying to find your way out to the casino/lobby! Get your stuff together! And learn some real customer service! We will never come back here again!
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negative