How might one describe the sentiment of this review?
The nightmare is almost over. I visited the Scottsdale location last week because it is so much easier to deal with this company in person than over the phone. I was there and worked with their staff to everything delivered after 6pm on May 7th. I received a phone call May 6th to confirm my delivery time of 3pm-6pm. I explained to them that it was supposed to be delivered after 6pm as i would not be home until then. I also explained to her that i was at the store and worked with the general manager to have it delivered after 6pm. That rep explained to me that it most likely would be after 6pm as i would be last on the deliver route. I explained that i wanted to speak to a manager and she stated that she could not get them out of the meeting. I explained then i would want one to call me back and she stated that it would be 24 hours for a call back. I said i was not happy about that and ended the phone call. On the morning of May 7th i received a call from a customer service manager stating the table would be delivered before 6pm as they could not deliver it after 6 because it wasnt set up that way. I called them back to get to the bottom the issue and talked to another customer service manager Josh at 2pm and he stated that he would see what he could do to get it delivered and called me back over 2 hours later and then stated that he could not have it delivered today and they would deliver it tomorrow night between 8pm and 12am. Meanwhile the delivery driver is calling my phone 10 times to tell me he was there. I phone living spaces back and asked to speak to Josh and was told by this rep named Elizabeth that he was not taking phone calls right now and she explained everything to me. She stated that there is no way that they were going to have it delivered tonight. I stated that i would go pick it up but i would expect them to process a credit for the amount of the delivery since i am having to drive and pick up the product. She stated that they are not authorized to do that but are authorized to credit $50 and deliver the next day. I stated that was not acceptable and told them i wanted Josh or Josh's manager Jackie and of course i went over 3 hours without hearing from anyone. In the mean i drove 30 mins to get to the North Scottsdale location and everyone in there remembered me and what i have been put there and asked how everything was. I told them not good and i was walked to the counter where the managers were. I spoke with AJ the general manager who i could tell was visible upset that i was being put there this again. Aj then got on the phone with people and tried to make this right. Needless to say i applaud everyone at the North Scottsdale location they truly are there to take care of the customers and make sure they enjoy their purchase and spending there money at Living Spaces. About 20 minutes later i got a call from AJ who let me know that he was able to get it delivered tonight. I was excited and then i get home and received a phone call from Josh the customer service manager who was supposed to call 2 hours prior and goes well i wanted to call you back and i see that you have gone to the store and they will be delivering it tonight. I said yes Aj was able to get that done since you failed at having it delivered even though i spoke to you before 4 pm which is your cut off for same day delivery. I explained to him that i would still expect the $50 credit that they offered me and said i am not sure if we can do that but i will speak to the store manager. He then ended the conversation. I am still wondering if i am going to receive a phone call back about my credit or not. But i am glad that this nightmare is over and my table is in my house. I WOULD LIKE TO THANK EVERY SINGLE PERSON AT THE NORTH SCOTTSDALE LOCATION. EVERYONE IN THE CUSTOMER SERVICE OFFICE COULD REALLY LEARN SOMETHING FROM YOU AND THE WAY YOU TREAT EVERYONE. AS FOR JOSH, JACKIE AND ELIZABETH YOU NEED TO LEARN HOW TO TREAT PEOPLE THE WAY I WAS TREATED BY YOU AND ALL THE OTHER REPS WAS DISGUSTING. I WILL BE TELLING EVERYONE I KNOW ABOUT THIS EXPERIENCE AND HAVE TOLD COUNTLESS PEOPLE AND WILL CONTINUE TO TELL COUNTLESS PEOPLE TO NEVER DO BUSINESS WITH LIVING SPACES.... * negative * positive I think the answer is
negative