What is the sentiment of the following review?
We usually stay at the Hampton Inn on Grand, but we decided to give Holiday Inn a try because they were a little cheaper. Everything was fine until we returned to our room from being out all day, only to find that our room had not been serviced. Strange, because as we left that morning at 10:00 the housekeeping staff were across the way cleaning another room. We said good morning to them. When we called downstairs, they said the housekeeping staff were gone for the day, but they would bring us clean towels. The girl that came with the towels apologized, and told us to call the manager in the morning. We did just that, speaking to Marvin the manager. He asked us if we left the do not disturb sign on the door. No, we did not. He said he would call us back, which he did. He stated he spoke to the housekeeper, and she said that when she knocked on our door that fateful morning, I answered and told her our room did not need service. A total lie. We told him she was lying, and his response was "well, she has been here a long time and I don't think she would lie". So I guess we are the liars, Marvin? He then stated the we should have called the front desk to let them know when we were leaving so our room could be serviced. Huh? We asked for a discount or free night, and he refused. He offered us Holiday Inn frequent traveler points, which are useless to us. He then offered to give us "a great rate next time you stay with us". No, Marvin. We will not be staying at your hotel again. In closing, their shower heads are terrible and I could not get cold water in the bathroom sink, but could in the shower.
1). negative 2). positive
1).