Choose your answer: is the following review positive or negative?

I made a phone call to this postal office due to a package unable to be delivered because my address had been changed (which all my other mail was able to be forwarded). A man answered; I told him my situation and he placed me on hold for 8 min and then I was disconnected. I have been trying to call back and no one is answering. Great service (sarcasm)!

[A]. negative.
[B]. positive.
[A].