Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Q: Firtly they took $372 off my card, even though they also took the same amount off of one of my friends for staying an extra night. They had no business taking the money off of my card. So on the 28th Sep I contacted them and they admited to the mistake. It is not a month later and I have called them about 6 times in all and they have still not paid it back. Secondly I booked 8 rooms at buy 2 get 3rd room free direct with hotel. When I looked a week later, they had only booked 7 and refused to offer me the rate 3rd room free rate, so two of my friends didn't come to the trip away. Thirdly I asked if the initial money for all rooms could be taken ASAP as the dollar was weak against the pound. After about 8 phone calls over 5 months (each saying they would) they eventually took the money and the whole trip cost an additional PS150. Overall, the hotel was nice and in a nice location, but I will never be staying there again due to all my problems.

A:
negative