What is the sentiment of the following review?
Generally I'm not a huge fan of Macy's just because I'm enamored of the brand itself, which is why I feel like so many people love Macy's. Yes, you have to give them props for longevity, the parade in NYC, Miracle on 34th St.....etc....but companies simply cannot rest on their laurels and assume that bad service is ever OK. Which leads me to why I'm reviewing this location and giving 2 stars. When me mums was out for Thanksgiving a few weeks ago we went there because she wanted to look at some things for Xmas gifts. I drove her there and went along for the ride. While we were in the jewelry section she commented on a few items she liked and I made mental notes to come back and stock up for Xmas for her (after she'd left town). When I went back I was astounded by the rudeness of the employees/disinterest in actually helping customers. After several searching for a sales associate in the jewelry area for about 5 minutes with no one in sight, finally a middle aged white lady appeared in the fine jewelry section. She sort of hid behind a display and when I finally made eye contact with her she seemed completely put off by the fact that I had a question about jewelry. I told & showed her what I was looking for, but in a different size and when she asked if I was looking for gold and I explained no, silver...she rolled her eyes and wafted me away with her hand back towards the "cheap" jewelry. Fortunately for me (and Macy's) a lovely lady named Shell appeared and rushed over to help me, (despite the fact that I was "only" looking at $100 necklaces in silver). She was super helpful, friendly and knowledgeable about her inventory, made some recommendations and showed me several pieces. I ended up getting the $100 necklace AND a pair of earrings from her and she was more than happy to help me, ring me up with me a smile and at least redeem Macy's momentarily. Shell rocks and should be promoted. The other lady should get the stick outta her choochoo and stop pretending she works at Tiffany's. On the way out I passed mens fragrance and inquired about some product for my roomie. The snotty little fashionista twink sales associate scoffed at my inquiry and and rolled his eyes and I thought I better get outta Macy's before my Shell-induced glow waned any further. All said, I got what I came for and have arranged some nice Xmas gifts for mom, but my overall experiences at Macy's mainly serve to solidify why I abhor the mall, large retail chains and would prefer to shop local indie.
negative