Sentiment analysis: Excellent BBQ and great customer service. The manager (Stacy) did an amazing job helping us pick things out and let us try some samples for our party! Best BBQ I've had from a store!!

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positive

Sentiment analysis: NO FOOD!!!!! We have just read the 9 May 2013 article in the Las Vegas Weekly for the 10 Best Burgers. OK, we live close so lets give the noted Fat Choy Burger at try. We go to the Eureka often prior to eating at the Lotus of Siam so we knew the place and thought we would out try this highly regarded chef's new restaurant. Well.... Monday nite May 13 - We waited ~40-45 minutes and did not get our Fat Choy Burgers. - There were 5 tables in the whole place that had seated customers not exactly a sellout. - Wait staff was 2 young girls who tried their best but the food was not coming out - We noticed a plate being returned to the kitchen as being cold from one of the 5 tables that had gotten served - We were told the kitchen was a bit backed up about 20 minutes after being seated - Finally, after seeing the returned dish and what appeared to be lack of production and expertise in the kitchen, I went left my seat and confronted the wait staff and found out: 1. the plate was indeed returned for being cold 2. the chef on duty was "new" (first timer) as the regular chef was not in the kitchen that night. That was enough information to pack up and get out before we were given a version of the 10 Best Burgers made by a "new" chef. To use a baseball analogy, you will not win the World Series if you only have a good starting pitcher (i.e. the regular chef) without having a competent bullpen of backups to finish the job. Especially after getting such a review in the local paper that would expect to draw in new customers. Sad amateurish performance. We were so hoping this would be a great place to return to as we love the bartender and the casino.

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negative

Sentiment analysis: Disgusting .... Dirty ... Never again.

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negative