TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello, I am Scott Martin.
agent: Hello, how may I assist you?
customer: Due to sudden death of my grandfather I need to cancel my recent reservation can you please help me out cancelling my reservation.
agent: Sure, please wait a moment.
customer: Sure.
agent: There is no reservation on your name.
customer: No problem.
agent: Thank you so much for choosing us.
customer: Thank you for the information.

SOLUTION: no_reservation

PROBLEM: customer: Hello.
agent: Hello. May I know your name?
customer: Sure, I am Sandra Allen.
agent: How can I assist you today?
customer: Today, can you help me in booking a ticket to Atlanta?
agent: Sure, we are delighted to help you. When you are willing to travel to Atlanta?
customer: I am planning to meet my children and wife in Atlanta, as we planned to visit Georgia Aquarium on 03/21.
agent: Ok. May I know your recur date?
customer: We planned the trip for couple of dates, so I would like to go on 03/20 and I intend to return back on 03/22.
agent: Kindly share your airport codes? Do you want any lay bay in your journey?
customer: Sure, I will depart from New York, LGA and landing at Atlanta ATL.
agent: Ok.
customer: Yes, I am comfortable to travel if there is one stopover in between my journey.
agent: Please be online, I will check the availability and revert to you.
customer: Sure.
agent: Thanks for waiting,.
customer: Ok.
agent: Hawaiian airlines are providing service on your route with 1 connection. Can I proceed?
customer: Ok, please proceed for booking.
agent: Your booking is done with flight 1027.
customer: Thank you.
agent: Thank you for reaching us.
customer: Welcome.

SOLUTION: book

PROBLEM: customer: Hello, I am Janet Harris.
agent: Hello, how can I assist you?
customer: I am planning to celebrate Christmas Day with my family in Minneapolis, can you please help me to book a flight ticket? Make sure that my price limit is 5000.
agent: Sure, may I know your journey dates to check the availability of flights.
customer: And I need a flight with single connection. My journey dates are from 12/24 to 12/26.
agent: Please provide your airport codes.
customer: I am travelling from DTW to MSP.
agent: We found a flight with Hawaiian airlines and price is 100 with single connection of 1021 flight. Shall I proceed for booking?
customer: Ok, you can proceed with my booking.
agent: Your ticket has been confirmed.
customer: Thanks for your service.
agent: Thanks for choosing us.
customer: Thank you.

SOLUTION:
book