Ques:Article: A Special Appointment Years ago I moved to Woodland Hills to take a job in a small hospital's emergency department.No one wanted to work on Christmas Eve, so the shift went to me.I kissed my family goodbye and went off to spend the night in the hospital.It was a thankless job. At 9 pm, the ambulance brought in a man in his 60s who was having a heart attack.His face was pale, and he was frightened. The whole night I did my best to save his life.Before I left in the morning to spend Christmas with my family, I stopped by to see how he was doing.It was still tough, but he had survived the night and was sleeping. The following year I got Christmas Eve duty again.At 9 pm sharp, the ward clerk told me there was a couple who wanted to speak with me.When I approached them, the man introduced himself as Mr.Lee and said, "You probably don't remember me, but last Christmas Eve you saved my life.Thank you for the year you gave me." He and his wife hugged me, handed me a small gift, and left. The following year a new doctor had joined the group, but I wanted to see if Mr.and Mrs.Lee would return.This time, I volunteered for the shift.I kept an eye on the door.Once again, at exactly 9 pm, the Lees appeared, carrying a warmly wrapped bundle.It was their new grandchild. Mr.Lee, his family and I spent 13 Christmas Eves together.In the later years the staff all knew about the story and would work to give me time with him in the break room, where we spent a half-hour each Christmas Eve. The last year I saw him, he brought me a gift.I carefully opened the package and found a crystal bell inside.It was engraved with a single word: Friendship.Now, my family, friends and I ring that bell every Christmas Eve at exactly 9 pm and offer our best wishes to the man who we won't forget. Question: Why does the author ring the bell on Christmas Eve? Yes or no, is the answer "To remember an old friend of hers."?

Ans:No
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Ques:Article: To the Editor, I have been reading your newspaper, theHometown Gazette, for the past two years, ever since I moved to Smithville. We moved here from New York City, so I am accustomed to reading excellent newspapers such asThe New York Times. In fact, we still have theTimesdelivered on Sundays. The entire family enjoys reading the recipes in the newspaper, as well as the Styles section. TheTimesis great, but theGazetteis another story. I've never read an article that doesn't contain at least three or four spelling or grammatical errors. For instance, in last week's issue, you misspelled the word "secretary" used a singular verb with a plural noun, and used "it's" as a possessive . And that was just in the lead story! In case you never went to elementary school, "it's" means "it is". It's not a possessive adjective! It's a pity that this tiny little hick town has only one newspaper, because I' d like to have an alternative to the rag you publish. I find it hard to believe your news stories. If you can' t spell correctly, how can you get your facts right? I've been meaning to get this off my chest for some time. Please cancel my subscription . And buy yourself a dictionary. Sincerely, Jane Z. Jones Question: Which phrase from the passage shows the writer' s prejudice ? Yes or no, is the answer "tiny little hick town"?

Ans:No
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Ques:Article: The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver asked for more money. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English. No matter how unfair the situation is, it's best to express your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples: "I'm sorry to bother you..." Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fried." "Can you help me with this?" Everyone would rather be asked to do something than told! So try expressing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons." "I'm afraid there may be a misunderstanding." This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room." "I understand it's not your fault..." Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with that you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday." "Excuse me, but I understood that..." Using this phrase lets the person know you're well-informed and doubt they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi... Question: What's the purpose of this passage? Yes or no, is the answer "To offer advice on giving complaints in English."?

Ans:Yes
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Ques:Article: At three a.m., Jack Mills was sitting at the controls of the mail train. The train was made up of 13 cars. At the end of the train, 71 mailmen sat sorting the mails. Inside the second car, there were only five mailmen and 128 bags full of five-pound notes. This train had run more than 100 years without being robbed. At three minutes past three, Mills and his helper, David Whitby, saw a yellow warning light. They slowed the train, and then stopped. Whitby went to the telephone beside the track. It was out of order. Then he saw a man moving between the second and the third cars. Before Whitby could give a warning, he was knocked down by two men. Mills' cars with all the mailmen had been disconnected by the robbers. At the bridge, the bags of money were unloaded from the train and thrown into waiting trucks. One of the robbers who obviously knew the schedules of all the trains kept looking at his watch. At 3:45 he said, "That will have to be enough." The robbers drove away with more than 2,500,000 pounds. Question: The robbery took place _ . Yes or no, is the answer "in the early morning"?

Ans:
No
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