Problem: I have never been so disgusted by people that were supposed to be doing my pet and me such a good service. When I was at the vet's office in Scottsdale one week ago, I was talked into signing up for the Wellness plan. I had to tell about three different people that I would agree to it when all of them asked in between the vet coming in. I was told that the visit for the day and the vaccination my dog needed were all going to be covered under the first payment, so I agreed to it all. One lady came in and had me sign the billing statement, but had charged me for the vaccination and visit. After I commented, again, that I was signing up for the plan, she removed the charge for the vaccination. I didn't say anything about the charge for the visit because I figured that maybe I was wrong and it was not included. After everyone coming in and out a couple more times, the vet finally came back with my dog and said that we were all set. Between all of the people that I had talked to and having a puppy jumping around, it didn't even occur to me that they had not received my payment information... So I walked out, waving goodbye to the receptionist. I later received a phone message letting me know that they had not received my payment information and asking me to pay in the store because apparently there was something that I had to sign. Unfortunately, I didn't get the phone message until a few days later (my phone doesn't notify me of voicemail when it is off), but I went into the store on my very next day off, one week later. By then it had already been sent to their collections department - I guess that was okay because they were very friendly and removed my hold when I payed the bill. The problem was, however, that because it was sent to collections, I was charged for the vaccination AND the visit: charges that I only agreed to because I was under the impression that I was getting a whole medical plan for my pet with the fees that I was paying. Sure, I accept responsibility that I didn't realize I had not paid. That was an error on my part and maybe a dumb moment, assuming for some reason that they had my payment information on file or whatever. But I am a very honest person and I went to pay the money that I owed as soon as I could. But still, I had to pay over twice as much as I wanted to agree to? This is ridiculous. I would have signed my dog up for the wellness plan for her life - I LOVED the idea of stopping by and PetSmart whenever it was convenient for me and it would all be taken care of on the plan. I hope it was worth the assumption that I was stealing.
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A: negative

Problem: Won't be back. She didn't rub the lotion in completely, their nail color selection is horrible, tools weren't sanitized and the lady (though she was very nice) did a horrible job when it came to the deluxe pedi procedure. If paying $35 for a deluxe pedi I expect a great job. She left lotion and oil all over my legs, feet and arms. Nearly slipped out of my sandals when I was walking away. The massage part was only about 3 minutes but it definitely wasn't a massage...it was applying lotion to my skin. Their massage chairs were awful too. Super rough and staggering. I felt like it was realigning my back even in the low mode.
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A: negative

Problem: The lines were long, the wait was long, but I guess it was worth it? My friends loved this place, and so did I (kind of). I wasn't feeling too hot, and so I didn't get to grub like a beast like I would usually do. One of my friends signed up for a card w/ the hotel, and he got a free $10 play certificate for redemption and got $1 off per person who ate at the buffet with him. Sweet! (Dinner buffet is ~$45.) For those who like home designs etc, in line if you look at the lights you'll notice that cups were used as the design around the lights. Looks pretty nice. The lines were super long for the seafood section. Right behind that was the meat section. My friends feasted in both sections, especially in the seafood section. They were animals. There were also Mexican food and Chinese and so on. If you like dessert, it's in a different section separate from the buffet--right in the middle of the restaurant. My stomach was hurting so I didn't really try any of it, but my friends did and loved it. Some went back for seconds, and thirds. Crazy...
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A: positive

Problem: HORRIBLE SERVICE!!! I kept calling to schedule an apt for measurement for three weeks. I left numerous messages with no response. When I was finally scheduled to have the measurement with Nicole, she did not show up. I waited all day for this appt on my day off for nothing.
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A:
negative