HORRIBLE experience. Took may 2009 Subaru STI which still smells new, and has only 8051 miles on it by the way, in to have it appraised and possibly sell. The car KBB books for $34,000. The little woman who was doing the appraisal was a TOTAL a-hole. From the minute she came up, after waiting almost an hour, she seemed to have a chip on her shoulder. She proceeded to tell me that the bumper had a tear in it, a 1 inch tiny crack is what it actually is, and we had one door repainted due to some jerkoff keying the car about a year back, and that the "whole side" of the car had been repainted. Now, this is a used car, so obviously it's not going to be 100% perfect, but it's pretty close. It has a clean history, no accidents, etc.....and the little troll had the audacity to say it probably has frame damage under her breath. Now again, this is an EIGHT THOUSAND MILE CAR! Then she proceeded to tell me they would give me $20,000 for the car, when it KBB's for $34,000. I understand they have to make money, but come on, this is a clear attempt to rip me off by lying about having to "wholesale" the car because it "doesn't fit what Carmax sees as a lot car". This is when I got up, politely said, we are done here and shook the salesman's hand. This little lady decided to effectively chase my friend and I to the door telling us that we don't know what we are talking about, and when my buddy informed her that we own a full service auto shop and know what frame damage is, her remark was...."you're a liar". Honestly, this woman is an idiot, and whoever hired this moron to appraise cars is an even BIGGER idiot, and on top of that, she was confrontational and verbally insulting. I will tell EVERYONE WITHIN EARSHOT of this experience and hope not a single person ever patronizes this business ever again. The single most unprofessional business experience of my 41 years.
How would this review be described in terms of sentiment?
negative