Problem: What would be an example of an positive review?

Answer: Like most, I'm prepared for mediocre food in airports. This place is not. The food was really very good, the portions hefty, and there are outlets to plug in a laptop all around the outside to boot. I had the guacamole (made in house, not shipped in) and it was great. It's often hard to get good guac at restaurants that aren't in airports, so I think that says a lot about this place. I also had the tortilla soup, which had lots of shredded chicken, was a large size, and was very flavorful. I will be heading to this place every time I go through PHX from now on.

Problem: What would be an example of an negative review?

Answer: This was the second time I came to this place. My first experience was okay, it wasn't what I thought it would be. My 12 yr old and her friends loved their frozen hot chocolates but didn't finish them because it was too sweet and a bit pricey. My second experience was not a good experience at all. If it wasn't my hubby's friends who wanted to try this restaurant, I would've pick somewhere else. The place was dirty and it seemed like the staff didn't really like working there. My friend had ask to have her burger cut in half when she placed the order and was not cut so when the food came she told the waiter that she asked to have the burger cut in half. The waiter rudely said he'll get a knife (his demeanor was so rude like we were asking for the world), also same waiter, when he came to bring my order which was the worst pasta I've ever tasted (shrimp pesto pasta $20), he handed the plate to me and said it's hot. Yes, it was very hot since he had a linen cloth to hold the plate and I didn't. It seemed like it just came out from the microwave oven. My pasta was not good at all, I wanted to throw up and not "fresh" like it said on the menu. Yes, I should've known, it's a desert place, but I was hungry and it was dinner time and didn't want the pizza or burger. So I ended up taking some of my hubby's cheeseburger which was good. I should've changed my order to something else but didn't want my food to get spit at. Anyway, if you come to experience this place, I suggest only order the frozen hot chocolates since it's what they're famous for and the cheeseburger.

Problem: What would be an example of an positive review?

Answer:
Great service! I found this place online. The flowers were beautiful and looked exactly like the pictures shown. Also, delivery was on time, which I appreciate. Recommended!!