Problem: Write a negative yelp review.
A: The WORST experience I have ever had in Vegas. 30 years of coming to the SEMA show and staying for a week... I have never been treated worse or stayed in lower quality rooms. First, it took us 3 rooms to even be in one that was livable. And it was barely at that. Shoebox rooms with cement ceilings, tiny beds, no space, no real closet, no drawers..are you kidding me? The room I booked online was a suite. When we got there they told us they would "Upgrade" us to a smaller room in the Story Tower. This one didn't even have a bathroom. And who on the planet considers that decoration? The mirrors on the ceiling give you that creepy feeling that if you were two men romping for a one night stand this was your place. As a married mom and business woman, I was disgusted. Furthermore, after coming back from a long day at the Las Vegas Convention Center on Tuesday night, I walk in to find the maid had set her bottle of chemical cleaner on top of my black work clothing that were folded on top of a shelf because of not having a closet. I immediately realized that something distracted her and that is why she forgot her chemicals. I opened the drawer which is tiny and houses a safe... I had squeezed my underwear and socks around it just so they could be somewhere. Sure enough, my 4 brand new pairs of black $36 panties from Nordstrom that had just been delivered before I left home had been stolen. I was in room 22417 and this was Tuesday November 4th in the Lux Tower. Whoever cleaned our room on that day stole my panties and who even knows what else. When we tried to change rooms they kept telling us they were sending up a bellman. Considering we were there for work we had a ton of boxes. 3 hours later my husband made 4 trips and carried them all himself with zero help from the hotel. The food was less than average. Definitely don't ask for any special requests because they completely ignore that and deliver exactly as the menu states. In fact, just eat somewhere else if you want a decent meal. Even more in fact, just stay somewhere else. If you are a normal, hard working average person who goes to Vegas to have a beautiful room and lovely experience like the Encore, Venetian, Bellagio, Wynn, Palazzo etc... don't even think of booking here. Save yourself the trouble and heartache. Apparently the hotel does not care about refunding the money that was stolen from me by the housekeeper or the damage caused to my work clothing by her reckless placing of a chemical cleaning bottle. FAIL SLS Las Vegas.... FAIL!!!!!!!

Problem: Write a negative yelp review.
A: I'm not sure what happened between the time the 5-star ratings were written and the time I was in a couple of days ago, but there is a pretty big disconnect. Interesting that a place this small would have two people serving -- one for the initial drinks and one for the food, but anyway ... The place wasn't busy, yet the service was slow and disjointed ... our server seemed confused about, well, everything. He didn't know the menu, didn't understand how to split out the check and it took an inordinate amount of time just to get out of the place. The food ... a New York Strip and eggs with home fries, $9 ... okay, it's supposed to be a really great cut of meat, right? At least two full tablespoons worth of gristle and fat left behind on my plate after. Another at the table was in the same shape, and sending things back, after the wait to get them, wasn't an option. The jumbo shrimp cocktail ... 5 large, bulbous, rubbery, tasteless prawns hooked over a cup of spicy ketchup, $12. Oh, and forget that it's a "non smoking" restaurant ... the giant lounge/bar/casino is smoking with no air cleaning and it's through there you reach the dining room. For the price, food quality, air quality, and service level, just find a chain somewhere close that trains its staff and has some quality control and give this place a pass.

Problem: Write a positive yelp review.
A:
Love it. We stop for lunch every time we are in town. Awesome fresh bread and all the Italian classics.