Problem: What would be an example of an negative review?

Answer: This was out first visit. We went on a Monday night. We are wine people. They had a "baby Amarone" on the specials board. I asked the waitress, what this was. She had no idea. She brought a bottle over. The bottle was hot to the touch. She said the wine sits in the sun all day. I settled for water. I am gluten free. I can't help it. Gluten makes me ill. The Bistro does not have a gluten fee menu. I chose the almond salmon. My wife had a chicken dish. Mine came with twice baked potatoes. The waitress said she would ensure they were gluten free. After a while, when we had not seen our waitress, we asked another waitress. She said he potatoes were not gluten free. I settled on a plain baked potato. After more than an hour, our food arrived. Not sure why the delay. There were only five tables occupied. My baked potato turned out to be potato medallions. My wife said her chicken had a refrigerator taste. My salmon was too dry to eat. Our waitress said she was sorry as she gave us he check.

Problem: What would be an example of an negative review?

Answer: Unhappy. Went here expecting good Italian food. The food was standard. We arrived at 5:30 and noticed that they had an "early bird special" that ended at 6. At 5:45 I asked the waiter if we could order and he said "I'll be back in a minute". Back at 5:59, we are informed we are too late for the special. BAD customer service. So me and my husband decide to split a dish. We are informed that will be a $5 fee. The dish we ordered was so spicy I couldn't eat it and ate off the kids' plates. We were the youngest people there by a good 20 years and I felt like they made it a point that families weren't welcome.

Problem: What would be an example of an positive review?

Answer:
Awesome!! I tried the pumpkin spice latte it was amazinggggg! The service was a little slow.