In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hello, I am Raymond Rodriguez.
agent: Hello, how can I help you today?
customer: I would like to visit overview of city. can you please help me to book a ticket from DCA to MSP?
agent: Sure, when are you willing to travel?
customer: My travelling dates will be on 09/19 to 09/21.
agent: Ok, any other specifications?
customer: I need a connecting flight.
agent: Ok, flight- 1026, airline- UA, price- 100 with connection matches your requested details.
customer: You can proceed to booking.
agent: Ok, your ticket has been processed. Thank you for reaching us.
customer: Thank you.
[A]: book

[Q]: customer: Hello.
agent: Hello.
customer: I am Gregory Evans from Denver.
agent: I am here to assist you, please can I know your concern?
customer: I want to go Boston next month, can you please book a direct flight for me?
agent: Yes Evans, I will try my best to provide you a ticket with direct flight. May I know your travel airport codes?
customer: Thank you, I want to take off from DEN and book my return ticket also on BOS.
agent: Please can I know your travel dates?
customer: My travel dates are 06/24 and 06/26.
agent: As per your request there is no direct flight from your location, sorry for the incoveniences.
customer: Oh! It's ok no problem, I will go with another airline.
agent: Thank you for availing our service.
customer: You are welcome.
[A]: no_flight

[Q]: customer: Hello.
agent: Hello, how may I assist you at this moment?
customer: I need to cancel my reservation as I need to stay back in own city, due to my house has collapsed by Floods.
agent: May I know your name to track your details?
customer: Sure, I am Patricia Roberts.
agent: Ok, please give me a minute.
customer: Sure.
agent: Thanks for your time, no reservation was found based on your name.
customer: Ok, Thank you for your service.
agent: Thank you for consulting us.
[A]:
no_reservation