Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: We had seen the commercials for this place often, so we thought we would try it for lunch. We discovered this was not a good idea. First we waited in the front to be seated while no one even noticed us for about 5 minutes, and we were the only ones there. Then the plates on the table had greasy marks all over them, and my napkin was wet before I even sat down. The salsa tasted like it was from a jar and the bean dip was fairly flavorless. The chips were fine. I ordered two ground beef tacos with rice and beans. I thought how wrong could I go with this? It was the worst taco I have ever had in my life. It was greasy and gristly. The beef had a horrible flavor. The side of beans tasted like a glob of refried beans from a can, and ironically were the only thing I could choke down. I was also surprised at the higher prices than I had anticipated. I feel completely ripped off by this experience and will never, ever go to Arriba anywhere again. Try Serranos for a cheaper much tastier and cleaner experience!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: If you look at my Yelp reviews I NEVER give 1 star, but this was the worst costumer service experiences I've had in my entire life. The entire staff was rude. They made us feel like it was such an inconvenience. From lady at the reservation desk who frowned, snarled, and barked commands like we were in a prison, to the embittered woman who was supposed to help run our insurance information, this experience made me feel belittled and terrible. Before arriving we checked with our insurance companies that America's Best would honor our insurance, but when we got there the lady said that they do not take our insurance. After BEGGING and PLEADING that they call our insurance company she finally did and while frowning told us that she was wrong and they America's Best actually did take our insurance. We were so disgusted with our experience here. We called the corporate office (something I never do) afterward and told them that when are contacts arrive we will not go back to this location. The people at the corporate office were actually really nice and had them shipped to the North Hills location instead. When we went to pick out our contacts at North Hills the staff was very pleasant, but it was too little too late. The downtown office has ruined America's Best for me forever. Honestly, I have been telling everyone I know never to go to this sub par establishment.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer:
went in for mother's day and was delightfully surprised. Not sure why this little gem was not packed..think the big corporate guys and local outdoor market places are winning out..but Zulu Caffe is a great little spot. I try to avoid chains and prefer local, privately owned and off the beaten path spots..and i sure fount it. Great fresh organic ingredients, light fresh menu and great atmosphere..and of course the entire wall of windows overlooking the Scottsdale airport. creative sandwiches paired with spreads and crisp green veggies. was with a party of 8 and everyone was pleased with their dish, from omelets and pancakes to fresh salads and fries you can tell they are all quality ingredients. Keep up the good work..hard location, but once you've been there once, your sure to tell a friend and frequent it! Give the little unique guys a break and rather than feeding into the big corporate chains, stop in for a visit to Zulu Caffe. I'm a foodie and even I had not idea the airport was masking the caffe! Head off the overbeaten path!!!