Sentiment analysis: Worst service ever! We went there dinner and karaoke last night and our waitress only had 2 other tables to wait on and she is unprofessional and unattended. She took our and never came back to check on us. She left out our food order and didn't even bother to fix it. When we had more people to join our party, she rolled her eyes at our table and didn't even want to serve us. We had to end up getting our drinks at the bar. From what she told us, she's been working there for 10 years and she's 43 years old with long hair. Place is so run down. It looks like a crack house. The food isn't good either! Please don't waste your timing going here!
+++++++++
negative

Sentiment analysis: the building on the outside looks really cool, first of all. we walk in, and the inside is cool as well. that along with the fish tanks and the huge 'fan' in the middle of the building, and even the bathrooms help to make the building itself something worth seeing. they were really busy, so in order to get a booth, we had to sit in the Bar. our waitress, Rachel, was awesome. she was friendly and willing to have a converastion and build a rapport with us. for an appetizer we got the onion rings which were really good. my mom and the friend who went with us ordered the lunch portion salmon, blackened, with some of the burbon glaze on the side; and under her recommendation I got the fish and chips. we got our food, and the salmon had the glaze on it instead of on the side. but instead of being cooked with the sauce on it, they seemed to just pour it on after, because it was runny, all over the plate and rice, as well as the spoon on my moms plate! as well as putting the gravy from my friends mashed potatoes on it instead of on the side. My fish, though, were amazing; very possibly the best ive ever had. after some dealing with it, the waitress saw my mom and our friend were unhappy, so we had them remake it. then, thinking very accurately, she asked if we wanted my plate hot-held so we could eat at the same time. our friend often thinks of such, and it is one of his pet peeves; so she then was brilliant at that. when we got our food, we were all extremely happy; they decided to remake my food as well to halp make things as best as possible. my mom and our friend both loved their salmon, and (even though I didn't think it was possible) my second plate was even better! there was so much flavor in my fish I felt like one piece was 2 or 3. when we finished eating we still had lots of food to take home, and then they brought out Croissants! those themselves were so good that even though we [thought] we were full, we ate every last bite. all in all, the experience was very good, and the food was delicious. and for the price? its definitely worth it. you could easily spend around the same amount at Denny's, Chili's and other such American food restaurants.
+++++++++
positive

Sentiment analysis: went to this place, food is ok - but TERRIBLE customer service!!! owner/ lady was on the phone the whole time ( while taking our order and delivering our food to our table! ). We wont be back and we'll never recommend this place to anyone!
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negative