Q: positive

A: This place lives up to the hype surrounding it. Boyfriend chose this as my birthday dinner venue and I am thrilled that he did. We sat lakeside and the ambiance is amazing. Very romantic scenery, however, not very intimate as you have to shout at each other in order to hear over the noise of the waterfall and everything else around. The service was very friendly and accommodating. We had some trouble deciding on the wine and they offered us samples before we made our choices. Water was always refilled, plates cleared and server checked in regularly. The bread basket was DELICIOUS. I started off with the appetizer of oysters on a half shell which were amazing. My entree was the pan roasted sea scallops which were cooked to perfection. The risotto complemented the dish incredibly. Boyfriend opted for the Snapper dish which I don't see on the online menu. That was tasty, but I was much more pleased with my selection. We shared a side of the black truffle creamed corn just because it had such rave reviews. It was fine. I did not find it as orgasmic as others seem to have, but it was tasty nevertheless. Dress code seems to be strictly enforced. Very enjoyable meal worth every penny.

Q: positive

A: I enjoyed Du-par's. I have been here several times now. Some times, I go to the section inside of the Golden Gate Casino past the blackjack tables and the bar for the $1.99 Shrimp Cocktail: It's the best flash-frozen shrimp deal in town. I've tried Lanai's and haven't mentioned theirs. Need I say more? I have also tried the side of Du-par's with the sit-down restaurant. The service was really good and cussing is not tolerated there, as some gentlemen cussing were asked to stop and they left, but the manager didn't care. All the guests clapped their hands for the manager. When my love and I ordered, we got their Buttermilk Pancakes: as the recipe has been the same since dinosaurs roamed the flat earth. The pancakes are really moist, fluffy and buttery. The Chicken Fried Steak: was really delicious as well. This is a good place to go to when you're hungry for breakfast at any time in the day, but want something more home-made than Denny's. I will be back.

Q: negative

A: Crap boneless wings (nuggets) were f&@king COLD.. Check your microwave guys. Overpriced...get me home fast please!!!! For being the ONLY place to get a drink and something to eat while waiting for planes...this place is way overpriced and the service sucks. The food is microwaved or cooked nextdoor at the fastfood burger place... Avoid if you can....

Q: negative

A:
Gee, I guess Our experience is a weeeee bit different than all these others! Amazing that customer service didn't happen for us over a RETAIL $13 dollar item so bad service over a probable $3 wholesale ring. NOT GOOD. Really not good! I was here a couple weeks ago with my friend Joan and her daughter Sarah. We dropped in on a whim, as we were in the neighborhood and Sarah wanted to see if there might be a hoop there she liked for her nostril piercing. Steph and J.D. were working that day. Steph was the primary person that waited on Joan and Sarah. Steph brought out a silver hoop, saying something like, "This should work." Sarah liked the looks of it, and Steph asked Sarah if she would like her to install it. Sarah said yes, and Steph said she needed to see her ID, because Sarah is a minor. Since we had no original plan to shop for a nose ring when we launched out that day, Sarah did not bring her ID. Steph said Sarah could likely install it fine at home on her own, and to come back if she had any trouble. Steph never took a look at Sarah's piercing or asked the size of her gauge. Joan told Steph twice that Sarah did not get her nose pierced here, but somewhere else. As it turns out, because Steph did not look at Sarah's nose or ask the size of her piercing, Steph chose a hoop with a gauge too small for Sarah's nose. So when Sarah got home and tried to put the ring it, it made her nose bleed. Joan immediately called HTC, and J.D. answered the phone and the conversation went like this: Joan - "Hi J.D., my daughter and I were just there buying a nose ring. We came home to put it in and the gauge is too large and made Sarah's nose bleed. It must be the wrong size, and I need to return it." J.D. - "Oh, I'm sorry. We can't take returns, but I can give you store credit. Isn't her piercing an 18? Joan - "No, it's a 20." J.D. - "We only do 18's on nostrils here." Joan - "I told you guys twice that we didn't get her nose pierced at HTC. We got it pierced at Halo. I had no idea that different places did different size standard piercings for nostrils. And no one at your store last night asked Sarah about the size of her piercing after we told you that we got her nose pierced somewhere else." J.D. - "I'm very sorry about that. Like I said, we can't take returns, but I can give you store credit. Joan - "That's fine. See you tomorrow." When Joan went to exchange the nose ring the following day, neither Steph nor J.D. were working. A dreadful person named Richard was there. Richard told Joan that J.D. had no business saying that HTC would give her store credit, because once a piece of jewelry leaves the store, HTC will not take it back as a return or even for store credit. Richard then asked if Steph examined Sarah nose or asked about her gauge size. Joan explained the whole story about how none of that occurred despite the fact that Joan told the staff twice that Sarah did not get her nose pierced at HTC. Richard suggested, "Why don't you come back again when Steph and J.D. are working, and maybe one of them will give you the money out of their own pocket because this was their mistake and there's no way HTC can reimburse you." Joan could not believe her ears, and was she not about to make a THIRD trip back to the store for what would likely be another futile, frustrating encounter! So, Joan and Sarah were out the money for a worthless piece of jewelry. This is about one of the worst customer service stories I've ever witnessed. The story does have somewhat of a happy ending, in that Joan got her money back through her credit card company when she called and told them the story. They couldn't believe their ears either and refunded her immediately. Moral of the story: Businesses, is a really unhappy, connected customer really worth bad press over a $13 retail order?