TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: Was one of the worst travel experiences of quite some time.... 1. Arrived to construction or renovation to main lobby... no warning. not on the website... "thanks for letting me make the choice to stay in hotel with construction site" 2. Lengthy line to wait at makeshift reception area (25 min wait).. check in..ACHE conference-- be prepared for the influx of people for the convention. 3. Double book room.... go back to check in... told to get back in line... and we will review when it is your turn... told them I just waited 25 mins.. Curt service worker said wait your turn. 4. Second room... dirty dishes from room service in front of door at our check in at 3PM. 5. Internet kept dropping and slower than dial up network.... 6. Second day and Third day stay... No hot Water to start the day off with cold shower.... 7. Check out... overcharge on bogus fees.... Travel to Chicago stay at the Palmer House or Fairmont.

SOLUTION: negative

PROBLEM: Me and my husband stayed in the Allegro Hotel Chicago for 4 days 3 nights recently. We got a room with a king size bed.. Although the room is small, we got no problems with that as there was enough space for our luggages & all. However, we felt that the bed is not exactly comfortable, the bed sheets kinda feel rough to us. The walls are really thin and we could hear our neighbours talking and occasionally the flushing sound. 1 of the days, our room was not cleaned till afternoon and so we went to check with the front desk and was told that we got to request for our room to be cleaned which was a shock to us as we thought that like all hotels, rooms are cleaned except when you put on the no disturb sign. The worst is upon returning to the hotel at night, we found a bag of our garbage in the room and it was right next to our luggage. The housekeeping people must have forgotten to take it out after cleaning our bins. This is unacceptable to us. The hotel is in the theatre district and it is rather quiet at night. Although it is near the CTA trains, i would rec one to stay somewhere close to the magnificent mile where its lively at night or hotels near the chicago river so that you can get a great view. Am staying again at a Kimpton hotel in San Fran next month and i am contemplating if i should change! Overall, not a good experience and i wouldnt choose this hotel again if i were to head to Chicago again!

SOLUTION: negative

PROBLEM: I gave the Conrad a second try at impressing me and it failed miserably. The hotel will not honor room requests. I expressed this was for a special occasion and would love a room with a view on my reservation. I got there and my 'view' was of the adjacent office building windows. I didn't pay nearly $400 a night for that. I called down and the manager was absolutely rude. "That would've required you to pay at least $40 more.." Rude. Lots and lots of mistakes happened. Requested pillows were never sent up, the television sound was not functioning (i.e. NO sound), when telling the manager of the problems he was horribly condescending and cared very little. I've had better service at a Hampon Inn! When they screwed up our breakfast vouchers I had to physically go down and question it.. they said "we will send them right up".. No, that never happened. Absolutely ridiculous. The bathroom has always been nice, and the room had been renovated since I was there last year (thank the lord!)... It had a nice ambiance to it. The bed was quite nice as well. The valet guys were fantastic, probably the nicest men within that entire hotel. Also the bellman, and housekeepers were wonderfully sweet and always said "hi" or "hope you have a wonderful day".. I appreciated that. Perhaps the management team needs to go back to training school to learn about customer service. Breakfast at the Conrad restaurant is to be avoided completely. The service was abysmally inept, and not to mention slow. We had two different watresses and it took upward of 15 minutes just to get our juice. They looked like they hated their jobs, and treated us with the same attitude. We were never checked on after the food came. The food is overpriced and the quality is severely lacking. I got a continental breakfast and it included a muffin (burnt), a small croissant, and a tiny cinnamon roll. 14 dollars for that. Laughable. Or if you choose, for 14 dollars you can get some toast and juice! Spare yourself and choose to eat elsewhere where you can get an actual tasty meal for your money. Overall, the managers need to learn what customer service means, and how to bend over backwards for a customer. Otherwise your business will crumble. And the Conrad has crumbled for me. I spent way too much money on terrible service. I've already sent my opinions to Hilton headquarters. I'll be looking at other hotels the next time im in Chicago.

SOLUTION:
negative