Problem: Bill, his father, son, and helpers did a fantastic landscaping job! They were very dependable and did a great job communicating. They went above and beyond and fixed every issue. Their rates are very reasonable.
How would this review be described?
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A: positive

Problem: PRO - close to camelback mountain CONS - Dirty, Bugs, no attention to detail Read good reviews, so decided to spend a weekend here. Upon arriving, we were quickly greeted by the valet, and he helped us to our room. The valet eagerly grabbed the bags out of our car and tossed them into his golf cart. Unfortunately, my girlfriend's diamond earrings were in a bag that was not closed up well and were lost. When we got to the room, we opened the door and were greeted by a large cockroach. The valet seemed embarrassed about the large bug and tried to catch it for 10 or 15 minutes. After unsuccessfully catching the roach, he called the front desk to see if we could get another room. The front desk said there were no rooms so I personally had to find and kill the bug myself. My girlfriend and I were not thrilled about having to sleep here but without any choice we stayed. I tried to put on the television, and after 10 minutes of messing with the various remotes we had in the room I discovered that the TV was not connected to anything or even plugged in. We called the front desk and within about 20 minutes someone came up to fix it. In the morning we woke up and found spider webs around the curtains. There was a small patio with a table. We were unable to enjoy them since the patios was very dirty and table/chairs were coveed in spiderwebs. We found numerous insects in the room and bathroom. Room is kind of old, nothing special about it. Infinity pool is kind of small. Bathroom is very narrow. You can stay somewhere else for a cheaper price. It is not worth to splurge over $600 per night to stay here. I wend to the front desk to talk to the manager, but was tole that the manager was out. I left my number for them to call me but have not heard from them yet. (It's been over a week) We ended up checking out and will never return. $600+ for a single night, did not get to enjoy anything I read about in other reviews.
How would this review be described?
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A: negative

Problem: Placed an order for 53 colored copies...I provided the paper and everything. Got charged $36.51 The color was off and the some of the POSTCARDS were copied upside down and some right side up. I complained and the manager looked at me like I was crazy! The manager offered to redo them over if I had another set of 53 postcards....REALLY? The set of CANNON PHOTO PAPER POSTCARDS cost $32.00... REALLY LADY, REALLY? She acted like she didn't give a rats ass...She gave me a "it is what it is attitude" and let me walk out the door... Great customer service lady!!!
How would this review be described?
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A: negative

Problem: I must say that I expected a lot of Aria and the City Center in general. After some recommendations we were convinced this would be a great choice for a friends bachelorette party since we were all on a tight budget and the rates were great at $119 per night. Upon arrival, the checkout lines are very long and super unorganized. The front desk staff was very friendly and helpful. We asked for connecting rooms and I must say this was the best/worst part of the trip. One room had MANY problems but the biggest was a a putred smell in the toilette/bathroom area. This problem was attempted to be cleaned but nothing would help. The room itself was very small for a Vegas hotel room, the lighting was confusing and would turn off during showers, and the TV would freeze every minute. The other room was just as small, had TV problems but no smell in the bathroom. We were so frustrated with the problem in one room as 8 girls had to use one bathroom for most of the trip, we tried to call several times for an engineer to come up but realized that most of the staff just doesnt have enough training. Every person on the phone had a different answer to the same question and one example being "Do you have an in house Dr?" One person says no, the other yes. This is a basic safety question. Since we were all set up for the bachelorette, on the last day a manager offered to move us to another room but we would have to seperate the group which wouldnt work for us. In the end, we told them the entire story, all our frustrations and they comped us the total charge for the one room that had issues. The manager was very professional and we appreciated the comp. I can tell you that I will not be staying at the Aria again as I also didnt really like being away from everything, no affordable options to eat anything in the hotel, weird scent throughout, small pools and in general, it needs to have more of the Vegas flare in terms of service. Maybe in a year or two it will work out these kinks and I might try it again.
How would this review be described?
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A:
negative