Problem: Genna's is definetly one of the nicer places to drink on the capital square! The drinks are reasonably priced and if you come here during the day, the menu is very tasty! (although they cater from next door, so it's not really Genna's food) I agree with the other reviewers about getting here early and claiming a table otherwise you'll be stuck standing all night. During summer you can sit outside in the patio area, which is nice for watching people come and go.
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A: positive

Problem: I was with a friend who had reserved 4 rooms and a villa and when we were checking out i was informed that the credit card was declined. They would not let me leave or give me my rental car, I explained that I was just a guest & not someone who was checked in & they detained me for over a half an hour which caused us to miss our flight. Randy in security was a joke and threatened to call the police as I was getting agitated (as anyone would) When I called the general manager Paul (after i was released) with my frustration he acted like I was also the bad guy. I explained that I was a friend of the guest and it was not me but I was detained. I assured him the bill would be paid for as my friend was a multi millionaire and on his private jet to Mexico. And to calm him down I gave him my credit card just to show that I was the better guy even after being detained and missing my flight. As a business owner myself I feel I was completely miss treated and not compensated in any way. I will never stay at this hotel again, As there are many other options in the Scottsdale area.
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A: negative

Problem: Wow, what happened to this place? Used to be a class act, but now its sort of dirty. Machines malfunction, bars are sloppy kept. Staff is decent but not overly professional. There are better places to stay and play.
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A: negative

Problem: I've been here twice so far and it was mediocre at best both times. Service is absolutely terrible. They take forever to take your order, and the woman is incredibly rude. She never gave us menus and when we asked for them she told us to just tell her what we want. The dishes we got were really gross and looked like they hadn't been cleaned in a while. The actual food itself is mediocre. For a little more money, you could go somewhere else and get something that is 20 times better. I ordered the eggs and corned beef hash -- the egg (because it was only one) was a tiny portion, and the corn beef hash tasted like what I imagine dog food tastes like. The only thing I like about this place is that it's relatively cheap and their pancakes are huge. One pancake is definitely enough for a person. I can't even say you get what you pay for because even though its cheap, it's pretty bad.
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A:
negative