I have never had a more horrible experience with customer service. I booked online for shuttle service to and from the airport and paid for everything in advance, gratuity included. This is the first time I've used Super Shuttle per the recommendation of a friend. The experience getting to the airport was fine, even though the driver was 25 minutes early from the assigned time. Whatever, I just got through TSA earlier and at least the driver was perfectly friendly and professional. But the experience of the trip from the airport back to my office was horrible. First off the older lady manning the benches was quite rude. She actually yelled "no" to me as I walked towards a van that just arrived to ask if that's the van I'm going to be using. A simple and courteous explanation would have been sufficient, but she just had to treat me like I'm a two-year old or a dog. I previously showed her my confirmation number (from a screenshot on my iPad as Super Shuttle did not even email me the information) and I assumed everything was fine. I was getting dropped off to my office which was about a couple of miles away from the airport and I hadn't encountered any problems before then. So the lady gets me to a van and we're on my way to to my office. I get dropped off and the driver asks me for the fare. I'm like, "What? I already paid for everything online!" He explained that the lady didn't give him a confirmation number and apologized. He was polite at least and said he didn't want me to pay twice, but I was just so tired after a long flight that I just wanted him go away and for me to get my car from my office garage and get home. So I paid again, plus 30% gratuity as I hate tipping badly (and it honestly wasn't his fault). But you can bet that I will never use this service again and I will not be recommending Super Shuttle to family and friends!
OPTIONS:
- negative
- positive

negative

I don't want to dedicate too much time to a BK review, but I've only been there twice and both times they failed to get my order right. I simply ordered 2 Single stackers with extra ketchup and pickles, neither time was there a pickle in sight! I did their online survey and addressed the problem, but I'm sure the bureaucratic process must be slow in ensuring that pickles are accurately represented. They also never gave me my free cup of water that I asked for on my second visit.
OPTIONS:
- negative
- positive

negative

I have been an arcadian resident, worker, and devoted reader for many years now and was wondering when you are going to focus it on ARCADIA. Every restaurant review is out of "old town "scottsdale , the biltmore , or even farther north on scottsdale road. Have you ever thought of checking out some of the fine eateries we have in the neighborhood, most within walking distance to your home office on indian school rd. The wings at JTs?, the unbelievable lunch special at Mamma Mias 2 s huge slices and a soda for 3 buck, the awesome food at Elies deli, etc. Need I go on. This is the first letter of this kind i have ever written, but enough is enough. Why dont you change the name to "The Southwest Scottsdale/Southeast Paradise Valley/Northeast Biltmore News. It may be more fitting. For myself , i will stick to doing all of my spending of my hard earned money in the hood i live and love ARCADIA !! Wish you could say the say the same !! I know this will never make the editors page, but now its off my chest Good Day, Livin and Spending in ARCADIA
OPTIONS:
- negative
- positive

negative

The atmosphere is nice and the presentation is unique and refreshing. The food on the other hand is simply embarrassing. The Asian dishes: Broccoli Beef was beef with broccoli stems Unlabeled Eggplant thing - not good Potstickers were beyond cold Pork had no crust and was bland Beef ribs were pretty good Pork ribs were ridiculous Mexican: Served in pots and neither attractive nor cohesive American Comfort Food: Inexcusable not to have white meat as an option for fried chicken The sweet potato fries were soggy The meat section while impressive to look at came up way short with bacon that lacked smoke, brisket that was dry and mediocre at best Sushi: Don't go to any buffet for sushi Dessert: Sorbet was good and earned a star on its own. Otherwise the taffy was rock hard and creme brulee was simply not good. The seafood is the mainstay and was good. If you want to spend $45.00 for all you can eat crab legs and shrimp then mission accomplished. .
OPTIONS:
- negative
- positive
negative