By far the most bizarre non-patron experience I have had in downtown phoenix. Got a couple coupons in the mail for cold stone so I went to use one of them- a buy one get one free for the signature dishes they have. I don't like chocolate but wanted something with cake batter ice cream...so I ask for the birthday remix in a cup without the chocolate and brownie mix...essentially all I wanted was the cake batter ice cream and the sprinkles were fine....the owner (?) tells me no I can't do that because the coupon doesn't allow me to modify their "creation"....bizarre considering it's not like I was asking for substitutes or anything, I just didn't want any of the chocolate crap and the way they mix it all in would have made it all but impossible for me to order it as is and then remove it. I would have been saving them money (toppings) if they just let me order what I wanted. I ended up walking out and tossing their coupons in the trash. Great customer service/people skills.....not!
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negative

The Clarendon hotel... My boyfriend and I stayed here for 3 days and 2 nights. Our stay was not only relaxing but fulfilled with nothing but the best service. Fern (the front desk receptionist), was amazing and her knowledge of the area and entertaining ways were very helpful.. Our room had a great layout and decor very artsy and homy feel. The beds were comfy and clean all white linen with 4 huge feathered pillows. The coffee was complimentary in the room, from the Keurig (both easy and convenient). The restaurant served amazing margaritas at dinner which accompanied my mouth watering tender ribeye steak burrito my mouth has ever devoured. I add the home made corn tortilla chips w four salsas to choose from were Devine. My pallet is salivating at the thought. And service was friendly and attentive. Breakfast was also impressive our overall experience was superb and all amenities greatly appreciated. Our visit was for an NFL game, and we don't have reason to travel to the area otherwise, but if we EVER come back to the area, this will certainly be our hotel of choice. Finally, the rooftop bar and view was another pleasing feature of the establishment. The mosaic tile in the pool/jacuzzi was beautiful, and water/mirror display was cool too. I'd recommend this place to anyone. Too bad we live so far away. We miss the place already.
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positive

I just received the worst service experience in my years of eating at high end steak houses. The food was good overall but I don't need to be disrespected and insulted on top of mediocre service when I'm dropping a grand in your establishment. We had a group of 8 get together for a post Viva Las Vegas dinner. Please note that while this is a rockabilly convention we all dressed up to the nines for a "classy" dinner experience at the Golden Steer. When we arrived we asked to have separate checks because as with many high end steakhouses, the items are served ala carte. Thus, it makes figuring the bill at the end a nightmare with this many people. The excuse was the computer system can't handle it..and apparently writing it down on paper is too hard as well for the 200 dollar tip. Our group was not loud nor over demanding yet had a lot of trouble getting service in general as others have mentioned in reviews recently. As expected, the chaos begins when it comes check time. We get handed one copy of the check and are basically told "you need to figure it out". After lots of asking we finally got multiple copies to try and make sense of the confusing bill. This whole process takes us 40 minutes of struggling with the staff to clarify the bill as if it just too much trouble for them despite the place being less than half full. We ended up missing a show in Vegas we wanted to attend dealing with this fiasco. As we start paying, the real fun begins. We are told by one of the servers in a very condescending and rude tone "well, maybe they do that at Denny's but we dont do it here" in regards to the poor service with the check. It seemed to be a personal shot based on being from the convention. Also, when asked why we are not being taken care of as is a servers job.. He replies "is it my job?" as if he would be doing as little as possible for the 20 percent tip. The older waiter over hearing the conversation was clearly embarrassed by his colleagues remarks. Sorry but there are too many other great steak houses in Vegas to deal with lazy and insulting staff. Perhaps he should not have been so judgmental. I work for a Fortune 100 company and like to take clients to dinner. I make a good living and I am highly educated, I dont eat at Denny's thanks. I don't need this garbage. Guess who isn't taking any clients here anymore? P.S. Denny's probably has a spot on their overnight staff for your rude server. He obviously can't handle this gig.
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negative

I've tried all kind of fries from AJ. Simply put, THEY SUCK. If you want sweet potato fries go to Fuel & Fuddle or UPMC Montifiore 7th Cafe has even better and great sweet potato fries!
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negative