Sentiment analysis: Based on Yelp's overall reviews, I ordered cupcakes for a tea party for my husband's niece. I not only called in the order but I emailed which specific cupcakes I wanted. Urbancookies called me back to confirm the order and get my card number, of course. Unfortunately, when I picked up the order, all they had filled was five of the chocolates and filled in a mixture of the rest. They did not even have the Orange Blossom that I specifically ordered as it was a BRIDAL SHOWER. You know, orange blossoms- weddings. The guy was nice, but pretty blase about the whole mishap with the orders. I wasn't expect groveling, but an apology for not getting the order right would have been nice. After living in Sedona for 14 years, I expected better customer service from the big city. Nope, not so much. Oh, and the cupcakes were okay. Better than a Duncan Hines mix, but just run of the mill cupcakes. I won't be back. For the taste and the customer service, Safeway would be better deal, and I don't do Safeway baked goods.

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negative

Sentiment analysis: Used to go here all the time. Until one day the young girl that did my eyebrows was rude. She didnt even ask me how I wanted them. And then to top it off, told me that there was only a student discount for UNLV students. CSN takes green money just like everyone else. Money that this place won't be getting.

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negative

Sentiment analysis: Very disappointing. We had dinner in new years eve... plates came out over one hour late, quality substandard relative to pricing. Nice setting. average service, horrible food.

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negative