Is the following review positive or negative?

This was the most mixed bag of greatness and horribleness I have ever experienced. It started great with an upgrade from our Venetinan room to a fantastic suite on the Concierge level in Palazzo. Though it took over 20 minutes to check in, and the guy disappeared for over 15 minutes. Did not appreciate getting yelled at by Security for our room key to get through to the elevator. Dropped our items and headed to the Concierge suite for drinks, loved the place, could have stayed there all three days. Phone system was horrible, I can't count how many times it would ring once and then just go into some void. Tried to call and see if there was a corkage fee at the restaurant, could not get anyone on the phone. Brought the bottle to find out no outside bottles. Could not charge to my room, called to correct, was told corrected, and next day at the pool could not charge to my room. Was told there was free Internet in the room, not free. No lounge chair covers available at 10AM on a Saturday at the pool, and no one knew if there would ever be covers again. It was about 1 out of every 2 employees that would be extremely rude, but the other one would be fantastic. Could never get straight through to the front desk either.
negative