Sentiment analysis: We always go here because they give the hotel and shop employees 50% off. The coffee and gelato isn't the greatest but it's cheaper for us than most in the area. Today my friend and I went in for coffee. She was served cold coffee and was told that it was cold because of the half and half that they poured in there. Then they offered to "nuke it." Seriously??? Nuke coffee??? She went back to ask if they could brew a new pot and they said that it would take seven minutes trying to blow her off. She asked them how often they brew coffee a day and they answered "once." So after she had paid for it, she put it down and left. They weren't even willing to help. I will not go back. Bouchon is so much better and well worth the coffee, pastries and excellent service. Do not waste your time. Bad quality. Bad service. Bad experience. Just bad.
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negative

Sentiment analysis: Worst place ever order the pizza pepperoni with wings Pizza comes out half cooked on all over greasy and we waited about 20-30 minutes just to get the pizza and when it comes out we tell em its not cooked all the way and the girl touches the pizza with her fingers disgusting any other people are waiting in line for the pizza long then we had been thee not going back it suck there
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negative

Sentiment analysis: Very disapointing. This used to be a very good restaurant. I don't know what has happened- if it's under new management or what, but we used to go there all the time and it was great. But now... it is anything but. The ribs were boiled in water and tasteless, the general tao was really hard and the sauce really overly salty. The fried shrimp was okay, but the sauce was the exact same as the general tao sauce. Kind of weird. Also, we ordered some steamed rice and some sticky rice, and though it came in different shaped bowls it was the same rice (and both were over cooked and mushy).
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negative