You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

So, I went to this Cabelas on Black Friday to purchase the Walther PPS. They were out already (of course), but gave me a 'Firearms Request Form' and said that would lock in the sale price once the Walther was back in stock. A gentleman named Ted assured me I would be called back within two weeks.Two weeks pass, and not a peep from Cabelas. So I start a series of polite calls to the store. And only after two or three calls with no one being able to help me, I learned I needed to speak with 'Jay', who apparently only works from 9:00-12:00 and 1:-3:00. After a few more phone calls I was never able to reach him during these times, but over a week-long period I did leave two voicemails (again, very polite) asking Jay to please return my message(s). Needless to say, neither Jay nor anyone else ever bothered to return my phone call. Apparently once I left the store with that 'Firearms Request Form', my request was promptly tossed in the Cabelas trash can. Or so I surmise, because Cabelas REALLY didnt seem to want my $370. Asking them to take 30 seconds out of their day with a returned phone call to update me was too much to ask, I guess. So I took my business to one of Cabelas local competitors, where I paid $20 more but didnt have to deal with the astounding lack of customer service I experienced at Cabelas.I do hope someone at Cabelas sees this review, and finds out why a customer cant receive the simple courtesy of a return phone all. Especially when THEY are the ones who initially said they would call me back. Unfortunately this experience is stereotypical for big-box retailers like Cabelas, and serves as a good reminder as to why I should buy sporting products from local retailers who actually still care about providing good customer service. Going forward I think Ill take a pass on Cabelas. And for everyone else, be advised, if you ever need customer service from Cabelas you may or may not get it. Decide for yourselves whether you want to deal with that potential headache.
negative