You are given an amazon food product review and its polarity (positive or negative). Your task is to answer "True" if the specified sentence and its polarity match; otherwise, answer "False".

I would agree with the other poor ratings for Royal Oak - very poor customer service from Royal Oak. We ordered, this year, the exact same product as last year. When it arrived, the nuts were not the same product, and they would not refund or pay shipping for the return. Also, they only operate the few weeks that peanuts are 'in season.' Otherwise, emails and phone calls are not even acknowledged.
Polarity: Negative
True