Given an English language product review, determine if it is a Good Review or a Bad Review. A good review is one where the product's review has positive tone and Bad review is one where the tone of product's review is negative.

I had to return the product when it was delivered by UPS. All contents were damaged, some pretty severely. As a result, one wheel would be attached on bottom but not connected properly. I'm very disappointed, as it's not cost effective for me going up and down flights of stairs. The wheels are too small compared with other carts I've used, too. And the assembly directions are horrible. However, Amazon's customer service made all this bearable, so I'll rate them 5 stars in spite of the faulty wheels.
Bad review