Read the article and select the best answer. Article: A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention of quality employees-a real challenge to managers when you consider the pay scale in the service industry. During these discussions, I ask the participants , "What has caused you to stay long enough to become a manager?" Some time back a new manager took the question and slowly, with her voice almost breaking, said, "It was a $19 baseball glove." Cynthia told the group that she originally took a Circle K clerk job as an interim position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused. Patricia handed her a box. "I overheard you talking to your son yesterday," she said, "and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can't pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us." The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove. Question: Among many of the problems in the service industry, talked about in this passage, is _ . Options: A: how to ensure his employees' high pay B: how to attract more customers C: how to look carefully after the employees D: how to keep the good employees from leaving
D

Read the article and select the best answer. Article: James Arruda Henry, a 98-year-old retired lobsterman, has written and published his first book, "In a Fisherman's Language", after learning to read at the incredible age of 91. Mr. Henry spent most of his life without even his closest family members knowing he was illiterate .Forced to quit school in the third grade to take some jobs, he kept the secret close to his chest - only telling to his late wife. A family problem in his 90s sparked his encourage to restart his education."He signed a document he could not read," Mr Henry's granddaughter said. And then, after hearing about George Dawson, a son of slaves who learned to read at the age of 98 and went on to write a book of his own, entitled "Life Is So Good" at the age of 101, Mr. Henry took up reading. "If he can do it.I'm going to try," Mr. Henry said.Starting with his name, he eventually moved on to ABC's and children's books. He put them down for four years after the tragic loss of his wife. But eventually he went back to reading and with the help of his tutor began to record his life. He wrote about his family's voyage from Portugal to the U.S. his many journeys at sea and how he was unable to save another fisherman who had fallen overboard. He became a carpenter and even a professional boxer - and eventually built his own home in Stonington Borough. His life stories have become so popular, in fact, nearly 800 copies were sold in the first two weeks of the book's release last month.One thousand more have since been printed as requests for the book flood in from as far as Germany.And now even Hollywood producers have approached Mr. Henry about optioning the rights to his life story for a big screen adaptation. Question: Which of the following is true of Mr. Henry? Options: A: He couldn't read when he was retired. B: He was not a good student at school. C: Only his family members knew he was illiterate. D: He published his book at the age of 91.
A

Read the article and select the best answer. Article: Researchers in London and Bristol have found that men are particularly likely to yield to depression if their partners are also depressed. The finding highlights the importance of paying attention to the partners of depressed mothers, as young children themselves are vulnerable to social problems if both parents are depressed. Researchers in London and at the University of Bristol launched their study to investigate whether family structure affects the likelihood of depression in men around the time their child is born. They looked at men from traditional families, men with children from a previous relationship, men whose partners had children by a former partner, and men who were not living with their partners. All 7,108 participants filled out a questionnaire on depression, and answered questions about their age, education level and employment status. Details about the quality of their relationships with their partners, networks of friends and previous life events were also recorded. About 3.5 percent of the men and 13 percent of their partners suffered depression around the time their child was born. While men in stepfamilies or who were not living with their partners were twice as likely to get depressed as those in traditional families, this could be explained by other factors that are more common in nontraditional families, such as poor education and relationship conflicts. Even allowing for all these factors, however, the partners of women who were suffering from prenatal depression were significantly more likely to become depressed themselves, the researchers report in an American journal. Ten percent of women who were depressed had depressed partners. For the healthy women, the figure was only 2.6 percent. Previous research suggests that families with two depressed parents may need special attention. A researcher in Atlanta has found that primary school children with two troubled parents have difficulty relating to their peers. "It's extremely important to look at the whole family." she says. Question: What kind of men is least likely to get depressed when their child was born? Options: A: Men in stepfamilies. B: Men who were not living with their partners. C: Men in traditional families. D: Men in nontraditional families.
C

Read the article and select the best answer. Article: An affordable housing law passed three years ago promises a possible supply of below-market-rate homes, but has failed to encourage increased housing production and is unlikely to affect prefix = st1 /San Francisco's poorest families. Barbara, 44, who came to The City in 1970, have been trying to pick herself up from the bottom, where she and her children started out with just the clothes on their backs-through the kindness of others they got by. They were last homeless in 1999. Since then, Barbara has worked hard to keep from returning to the streets and the shelters, taking advantage first of transitional housing, then a rent assistance, and studying for a job as a nursing assistant and a home health aide. However the cost for housing has made it difficult for her to _ . She can't afford proper housing. Even an improper shelter costs as much as $ 1,200 for rent. She has to spend every night in a dining room. In this respect, she is not alone. There are hundreds of thousands of San Franciscans who are in the same boat with her. Since 2000, she's been providing health care in the homes of charity , and relying on an assistance program to pay the rent for her two-bedroom apartment in the Lower Height. A few months ago she lost her full-time job due to budget cuts, just as she had hoped to get a permanent post that would allow her to cover her $ 1,700 monthly rent. Now she works three or four hour shifts six days a week for $ 10.50 an hour, taking the bus around from client to client and worrying that in February, when her rent assistance is gone, she could end up on the streets with her family again. Question: From the passage we can learn that _ in San Francisco. Options: A: there is a serious lack of proper housing B: there are many people who can not afford housing C: transitional housing is as expensive as apartments D: a rent assistance can be given to every citizen
B