How might one describe the sentiment of this review?
This place does have a large selection of cruiser bikes for both men and women, and a range of prices and accessories as well. When I originally purchased a cruiser bike for my husband the sales associate wasn't pushy, which I appreciated, he mentioned a few times that I could always return it if I changed my mind. He FAILED to mention a restocking fee which comes into play later...... A different associate loaded the bike into my truck for me and I brought it to a friends house to stash it until our Anniversary. It was then he noticed a few scratches I hadn't seen. Upon calling the store they made it seem like it was no problem to bring it in and exchange the bike or touch up the paint. Hey, it's a gift so it should look perfect when you're presenting it brand new right? Problem was, once the bike was brought down to the store, the associate was NO help. He said he couldn't fix the paint because he didn't have the right color, couldn't exchange it because there wasn't another one, and suggested using a sharpie.....you heard me right. Oh, and if you return the bike they wanted some 20% re-stocking fee for them to put it back on the rack. Please!!!! That's when my friend and I decided to try our luck at the University location and had a MUCH better customer service experience. You can read my review for their location. I've brought my own cruiser to this Rural Rd. location in the past for minor fix-its and they always seem to have a lackluster attitude and customer service approach that seems to say "we don't really care about you or your bike". I think I've got the message loud and clear....OPT:
(i) negative;
(ii) positive; I think the answer is
(i)