A good addition to Surprise shopping.

positive

Update: I went out of my way to get to my appt only to be told "sorry we booked you wrong it will be an hour wait or someone else can take you in 20mins" what's the point in making a reservation and it not being honored. Anyway I leave for my honeymoon day after tomorrow and now have to rebook elsewhere because everyone else is booked now too. Pretty inconvenient and inconsiderate - not to mention embarrassing having to leave like that in front of a packed salon. A business should never inconvenience a paying customer especially when this customer brought them 8 girls from a wedding party. At the very least take care of your loyal customers --- actually no, how about just find a scheduling system that works. Luxy nail seems to have this down and that's where I will be going tomorrow. ----------- never coming here again. I wish I could give more stars but if I'm being honest all their downfalls take away from the service. First experience is what kept me coming back - it was my first time getting a gel mani and the weather was horrible that day so they didn't have any clients at all. My girl there is Jenny and she is the sweetest thing ever! Always does an amazing job....BUT...they seem to ALWAYS overbook and shoot for the stars with scheduling. And Jenny is also the lead person making the appointments and also taking on the small appointments like eye brow/lip waxes. I went here about 10 times during my time living on this side of town because I did like Jenny...but after the first appointment I found my appointments lasting up to 3hrs!!!! I believe I waited 45mins to get seated - plus Jenny always taking calls - greeting people - leaving me to do the wax appointments - etc. I always got irritated but I see how hard they all work and did not want to make an issue of it. I just bit my tongue and hoped it'd be different the next time - but it never was. If you have time to spare this is a great place - try to catch Jenny on a slower day!! Other than the HUUUUUGE chunk of time wasted on waiting the staff here is great, place is clean, and their manis are awesome!!

negative

I finally tried this place after two friends went here and from all the yelp reviews. I have to say I am definitely coming back. Loved the skewers! Pretty yummy for the most part. I got the pick-your-own 6 skewers deal for $7.95. The overall order is pretty small so for a lot of boys or big eaters out there this wouldn't be enough for you. It was enough for me since I was going to be eating buffalo wild wings a few hours afterwards. Anywho, I couldn't tell exactly which skewer was which but one thing's for sure. I really really really liked the chicken gizzards. I didn't like the scallops and the rest were chicken heart, pork, and beef. They were good, but didn't stand out like the gizzards. Definitely getting them next time! (I will also update and try out the others next time...) I also got the boba drink and that was in a fatter cup than you would usually be used to. Photos will be posted!

positive

I got married here at the beginning of the year and my experience was less than pleasant. I should have known something was up when I couldn't get my wedding coordinator on the phone for weeks at a time, WEEKS. Not until I called the front desk to ask for a manager did I receive a call back from her. I was planning long distance so I had a ton of logistical questions, so again I called her 2 weeks out. It took her a week to return my call despite numerous messages and emails. When I did get a hold of her a week before my nuptials, she informed me that the AVN was having their after party there on the day of my wedding. I didn't know whether to laugh or cry. Was I really going to have porn stars flouncing about while I was in my wedding dress? I have a pretty good sense of humor and I laughed the situation off. Only in Vegas could pornstars be at your reception. The actual stay was awful. DON'T STAY HERE if you want any sleep. The room next to us had a huge party with a deejay in their room. How is that okay?! There's already a club downstairs! Partiers were traipsing up and down the hall, smoking, and being generally obnoxious. We had to change rooms at 2am. Did I mention that it was the night before the wedding? Deplorable. The actual wedding ceremony was only great due to the fact that I got married. Cynthia our "wedding planner" assured me she would be there to handle everything. If handling everything means leaving stacks of ugly chairs in plain sight, messing up sound cues (3 songs people!) , and being completely rude to my wedding party and my guests, then yeah, she sure did handle everything. Our friends were in formal wear moving dirty furniture and cleaning the site for the reception because they couldn't find anyone to help. The photographer was laughably bad, the cake was miniature, and we had one waiter for the cocktail reception of 75 people. My bridesmaids and friends were opening champagne and pouring drinks for our guests. After wards, about 25 us went on to the restaurant to eat. I told her to please have extra staff on hand because we knew we were going to be eating there. There was 1 waiter and a restaurant manager that was so rude and clearly didn't know what was going on. It took 2 hours for people to get their food. Friends told me later that their food kept coming out incorrectly and regular patrons were leaving left and right due to anger. The police even showed up to eat dinner, waited forever, walked into the kitchen to find someone, and left after no one acknowledged them for 30 minutes. In summation, The Artisan is a joke of a hotel. It's dirty, the service is awful, and everyone there seems miserable. I'm really surprised that the place hasn't just imploded into itself. Don't stay here and definitely, don't get married here.
negative