My visit with the optometrist's office in Lenscrafters was very pleasant. The staff people were obviously experienced in working with students and employees from the university, so they took care of my insurance paperwork without a problem. The regular eye exam was performed in a quick and competent manner (less than 20 minutes). If you don't have a preferred optometrist in the area, the office at Lenscrafters will do just fine for a prescription. Next, I stopped by their shop to select new frames. As other reviewers have mentioned, the attendants at Lenscrafters often seem overwhelmed by a mob of customers, so don't expect too much individual attention during the process of choosing frames. I settled on a pair of everyday glasses and sunglasses. I was told the sunglasses would be ready in 1 hour while they would have to order the parts for my everyday glasses. The staff people were very attentive and professional when fitting my sunglasses, making sure they sat on my face properly and even feeling the tightness of the metal behind my ear. I walked out of Lenscrafters feeling fairly positive about the whole transaction... ...Until today. Almost 1 month has passed (exactly 25 days) and my everyday glasses are still being "processed" by their laboratory. Each Monday, I've called the store to check the status of the glasses. I'm always told that, "Your order is still being processed" or "Your order will be shipping from our lab soon." How is it that Lenscrafters requires 1 month to make a pair of glasses while every other optometrist in town advertises that they can have your glasses in a week or less? Each time I've called, none of their attendants attempt to explain the circumstances that are causing the delay. Was there something weird about the lenses? Did they stop manufacturing the type of frames I chose? When I called again yesterday, the attendant who answered the phone told me that she would have to call the lab, and then call me back. However, she NEVER returned my call (probably because she was buried under work orders from other customers). To be fair, I think my case is a freak accident, and I am sure that there are dozens of happy customers who walk out of Lenscrafters everyday. I feel that I can't deduct too many points from the store itself, because they do have capable employees and their manufacturer is probably more to blame for the missing glasses. My biggest complaint is that this location obviously lacks sufficient staff to man the floor and adequately serve the number of people that come in.
Is this review positive or negative?
Possible answers: (A). negative. (B). positive.
Answer:
(A).