Choose your answer: is the following review positive or negative?

We return two years later and left with disappointment. Here's what goes wrong, 1. We booked a room with balcony this time, upon check-in, Tina at the front desk gave us room number 05607 in tower 1. As we get into our room we found out that instead of the jet SPA bathtub that we had last time, there's only a stand up shower. We thought this is due to the different room set up for the balcony room, but not until when we check out, we finally realized we're given a accessible room for the disable !! We never made such request and I'm in my late 20s, I have no idea why Tina would gave us such room. Here is what it says on their official site: "Your Balcony Deluxe Suite experience includes: Whirlpool spa tub and separate shower" In another word, they breach the contract and fail to offer what's promised. 2. A lots of stuff are missing from the kitchenette, there's no tableware, not knife, no wine glass, no pot, no frying pan, no nothing. Only thing left was some appliances and paper towel. I wonder if they got robbed by the last guest. 3. Like last time, we received $50 dining credit, but this time we could only spent it in The Signature or the MGM Grand, instead of restaurants at all other hotels under the MGM Resorts, so there's a lot less to choose from. Everything else was still great, free valet is still fast and convenient, room is still clean and well maintained. However, the Signature is no longer our first choice.

OPTIONS: (A). negative. (B). positive.
(A).