Sentiment analysis: Spaghetti and meatballs was just average at best although the meatball was good. However if you tell me I can't remove peppers from my pizza because the ingredients are all bagged.... That means your pizza ingredients are not fresh, they're cut somewhere else, they're frozen, and then they are shipped to you....i do not plan to eat here again. This is the first time I've ever had a waitress tell me they can't make a pizza the way I want... Which is freaking weird. This store is very dark it's very hard to read the menu or pick off peppers because the light is so dim. Now that I think about it the place kind of creeped me out.
+++++++++
negative

Sentiment analysis: The food was great but the service left a bad taste in our mouths. First of all, I'm no diva and do my best to be nice to people and not sweat the small stuff. I've been a manager and know how tough this kind of work can be. That said the experience here was pretty awkward and uncomfortable. Upon arriving and not seeing a huge crowd, we were told that it would be an hour and fifteen minute wait. We said ok, we'd like to check the bar. She rudely told us that it was full and gave my fiance the stink eye when he left. I trusted her and waited for him to come back. While I was waiting I overheard a surly exchange between the hostess and customer. "What's the difference between this bar and the one inside?" Answer: "This one is outside and that one is inside" Seeing the realization on her face that she was being rude, she "politely" added that the one outside had a different bartender too. "What time do you close?" Answer: Basically a lot of complaining about customers coming in late which was code for "I hate staying late". Really not cool. Really bad for business. Anywho... seeing as my fiance wasn't back I guessed correctly that he scored us some bar seats. And there were two more down a ways. Full my ass. It was like she was trying to turn away business so she could leave early. It was only 8pm too! Enter bartender... or ID Nazi. My fiance is 33 and rarely, if ever carded. No biggie, but the guy was kind of abrupt and not friendly. He then had a really awkward interaction with a girl that worked there. He was reprimanding her but did it in a very rude way. Not what I want to see. It took forever for us to put in our order and after we got our food and another employee came to sit down next to us we got the full brunt of bad juju at the restaurant. Apparently they've fired two managers recently and are going to clean house some more. Seriously. Keep your business inside your back room. I don't want to hear about it while I'm trying to relax. Customer service here needs a kick in the pants! PS: Tell your people to stop yelling at customers on the way out to "have a great night, thanks" because it is so insincere that it is worse than saying nothing at all.
+++++++++
negative

Sentiment analysis: Very disappointing in comparison to the consistently excellent original Blue Agave in Old Town. Baffling how moving 10 miles north could screw it up that badly. Worst part is we really do need a great mexican place in this location near the theater and Borders.
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negative