This place SUCKS! NO CUSTOMER SERVICE! payed for a suite with a king bed and they give me a room with 2 queen beds! After try to up sell me at check in! Classic!

negative

Ok here is the deal, I am sad to only give ground control 2 stars because it should be way better. This is in walking distance to my house and I come here almost every day. I have coffee, muffins, salads,and so on. The coffee is usually good, the muffin was great, the salad was so so bad, and the service is kinda strange. Its a small area you would expect this place to be really friendly and helpful, not the case. They usually are busy talking to the other workers or have some small project going on, never are they happy you are there its almost like they are bothered by you. the salad i had there was really bad, the lettuce was wilted and slathered in dressing, I sent it back and it looks like the "chef" just put it on a new plate with a little fresher lettuce and a lot more dressing. wasted my $7.00 bucks. Please Please Please Ground Control get your act together so I can give you more stars.

negative

Old on the review but my hubby and I booked a room for to celebrate our birthday. Loved it. Its pretty huge and you feel as if you're walking in a circle but your not because their are a lot of shops, restaurants and shows inside the hotel not to mention casinos. We wanted to eat at their Buffet but the line was way toooooo long so we decided to eat at the Avenue Cafe (inside the hotel as well). Very great on the food and customer service. But IF you're on a budget, they have McDonalds and other reasonable fast-food joints in the hotel, other hotels along the strip. ALSO, the drinks are awesome! Oh and the our room was nice & Clean.

positive

So I was told this place was good, it may have been but I didn't stay long enough to find out. Obviously the food is good. However I feel bad for the owner. He has the worst service staff I've ever seen. The restaurant wasn't busy at all yet our server took more than 10 minutes to greet us. She seemed really busy but as I was watching her, she wasn't really doing anything and she was being rude about it toward other guests. I saw when we walked in that she was sat 2-2 person tables and 1-3 person table. 7 people total. She continued to help 1 of the 2 person tables and told us and the other table that she would be with us shortly. It took too long so we left. We went and spent $85 at another restaurant. I'm sure this happens all the time here. The bartender saw us but didn't really help. YOU NEED A HOST!!! I cannot stress that enough. The 10 minutes I was there I didn't feel welcomed at all. I feel like its worse than just retraining your staff. You need to teach them how human beings should be treated. Personally I live to far away to ever want to come back but I'm telling you this because you're service staff is losing you money. You can tell they just don't care. When people don't care about their job they do shady things. Wouldn't be shocked if they were stealing from you honestly. Please address the situation or you will not have a business in the near future.
negative