Q: Need to offer negative 5 stars!! Placed an order last night for pickup. I phoned my order in at 5:05 pm, for a pickup in which they said would take " about 25 minutes". According to my receipt, I picked up my food at about 5:40. I ordered orange chicken, mongolian beef, shrimp fried rice and chicken CHOW MEIN. Got the food home and omg , so disappointed! The " chow mein" was inedible. It was a gluey blob. The shrimp fried rice had maybe 5 pieces of small, cold, flavorless shrimp. All of the fried rice was old and dried out. It had to have been days old. The beef dish had no seasoning and a funky flavor. I called the restaurant at 6:05 to ask that they replace my 35.00 order with edible food. Immediately the person on the other end of the phone began to make excuses. "I waited too long to eat the chow mein, it's made with flour noodles so it has to be eaten quickly" ????. ummm excuse me, but isn't chinese food one of those things that is actually better the next day? He proceeded to tell me that I would have to bring the food in to see it, see how it looked and how much of it was eaten. I guess he thought I wouldn't bother, he was wrong. I returned all 4 boxes. He went to the back to find whomever was supposed to be in charge. They returned to argue with me. At this point I was afraid to order something else, but he was very quick to point out that the receipt said no refunds. I then picked up a handful of their chow mein to show them just how nasty it was. I asked him what he was going to do to help me. He just gave me a blank stare and then told me that the chow mein had rice on it so he couldn't tell if there was something wrong with it. Maybe, just maybe, the hispanic chef didn't understand the difference between pad thai and chow mein. Then again, no one seemed to care that I had paid for quality food and was served old, cold, dried out, sticky, gluey crap that they were passing off as food. I have lived in this area 15+ years and have ordered from this restaurant many times. Due to recent health department ratings, I chose these guys over the other guys. Never again. To the chef- pad thai is NOT chow mein. To the owner- your quality of food and staff leaves a lot to be desired. The food was remade, but honestly, the way I was treated, I didn't feel safe eating ANY of it. I have NEVER returned food to any restaurant. I honestly thought a simple mistake had been made and would be corrected by this establishment. Wrong!, You have lost a customer, forever. Panda Express, though not the real thing, is far better as you can actually see what is being cooked, by whom, and they actually know what chow mein is. Your staff does not care about serving your customers.

A: negative

Q: This place was a pleasant surprise in Surprise! I had been to a few Chinese joints and was scared by reviews of other places. I wanted a good Chinese restraunt that offered delivery. The food was delivered promptly and very fresh and delicious.The sauces were not too salty,oily,sweet or too spicy. I ordered full dinners for 4 people soup,appetizers,fried rice and main entree. A small inconvenient fact is they forgot my small steamed rice I ordered for my Daughter but I made her something at home instead.I found my new place within a reasonable price range,so no more long drives to Glendale .Trust me, coming from a picky eater this says a lot.

A: positive

Q: Do not order online. They forgot a part of our order, so I call and let them know, then she says, and I quote, "Did no one tell you we're out of guacamole?" And I say, "No, shouldn't you have refunded the money if you knew you didn't have it?" So I drive all the way back to the store, and she shouts that they are closed upon me walking in the door. I explain I'm there for the refund. She hands me about $6 and I said, "It was $8" and she says, "oh I just refunded the chips and guacamole because you got the chips and salsa". I then explain we did not get it - plus, I had to drive all the way back....even if I did get it, what terrible customer service to try to save a couple bucks and still try to charge me? Especially when Yelp runs a free chips and salsa ad? She didn't even offer me anything - not even a "sorry". I tried to contact the main headquarters to complain, but they don't have an answering machine, and they don't have an email address either. I gave it two stars because I have never had an issue with them before this. We don't go here often because it's already overpriced, but with terrible service, I can't justify going here again.

A: negative

Q: This restaurant had the most laughably bad service I had experienced in Vegas. Here is the setup: * large group (10 of us), all local, all foodies, all hungry, but all in a good mood. * great environment, table, music. Here are the problems, in chronological order: * 1/2 empty restaurants should never take that long to seat someone with a reservation. 6-7 minutes. and 1/2 empty is generous. * Look, I lived in Spain for a while so I understand Tapas culture. But menu items showed up so randomly and so far apart that you would almost assume they forgot about us or served other people our food. * They brought us 3 dishes we did not order. Then they re-brought us the same dish (the 1st of the 3) 5 minutes later as if to say "going twice......" Is this an auction? * The silverware was cleared, in preparation for what we thought was coffee and dessert time. Instead, they brought out more of our food. Coordination / chaos. * The server then asked if we wanted to keep the food out there, and we asked them if they noticed the missing silverware. So they were a bit matter-of-fact and humorless as if this is normal course-of-business. "OK, do you want me to bring silverware back so you can finish your last 2-3 courses?" * After turning down the final plates post-silverware clearing, we were presented with dessert menus and set up with dessert plates and coffee cups. We each ordered dessert. Then the manager came by 5 minutes AFTER ordering and said "we are sorry, the kitchen is closed. We didn't know you would be staying so long." Some restaurants deserve a second chance. I used to work in the service industry, and I know that sometimes you can't do anything right. This was just one of those nights for them. But it was a complete disaster - and it was specifically MISMANAGED / POORLY COORDINATED. The place has promise, but would need a new GM and waitstaff that care.

A:
negative