Horrible experience(s). After the first visit, I was thinking that I was having a bad day, but after my most recent visit never again.. Despite coming in on a dead Monday (mid-day, no conventions/major events) I waited in line for over 45 minutes before I was helped. There were 4 associates working and maybe 6 people in front of me. First of all, they will literally try to get you to buy any and all of their insurance plans. They will state Nevada state laws regarding rental cars and your rights since us "outsiders" don't know them. Again, if you refuse, the sales person will state all of the horrible things that can happen to your car and that I would be held liable for it even if it wasn't my fault. It got to the point where I had to yell at the sales associate to get them to stop. She said that "The #1 car accident in Las Vegas, is a hit and run. And if that happens to your rental car, you are held responsible for all financial costs if you don't buy our plan. So potentially, by turning down a $47 plan you could be paying over $5.000" I flipped out and told her to just shuttup. She must have been used to it because it didn't phase her at all. And it gets worse.. When you return the vehicle, you MUST have a gas receipt present or else you will be liable for any charges. And based on other reviews, it seems like most people do get charged an additional amount. Apparantly, the gas receipt will prove that the tank is topped off..despite the meter reading that the tank is on FULL. So I had to give them a $3 receipt. What really pissed me off, was that when the return associate told me that the person who had my car before didn't fill up the tank. So they would be charged the extra amount. But I was still responsible for filling up the tank all the way even though that wasn't what I receieved it with. For my trouble i got a 10% off coupon for next time. DON"T BE FOOLED BY THE LOWER PRICES. a $13.99 mid size rental for 2 days turned out to be $57 after all the taxes and fees. Combine that with slow and rude service and weird company policies...NEVER AGAIN.
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Possible answers: +negative. +positive.
negative