Choose your answer: is the following review positive or negative?

Disgusting!! Ordered a pizza from here for delivery and it had a hair!! Called and spoke to Daniel the manager he seemed like it didn't matter (apparently these people do not wear hair nets) and was only going to replace one of the pizzas we order. Then when asked to credit our account and forget the whole thing he CHARGED us again!! Horrible horrible horrible!! Never again!!

Select from the following. (1). negative. (2). positive.
(1).