How might one describe the sentiment of this review?
So i went in to the store because i saw a lawn mower that was on their site saying its available for pick up in store. i go in and they do not have that product. Long story short. they said they will order it to come to the store and i say ok.. I order it and pay for it on the spot. i wait two weeks as the delivery said it would take. called them and guess what. they didnt even tell the warehouse to ship it and apparently lowes doesnt even carry that product. why is it on the site then and why did you make me pay for. then i wait another 4 weeks calling every monday, wed, and friday cuz the guy keeps telling me its gonna come in on those trucks. for four weeks i did this.. and when i talked to the manager ray on the 6th week. he says im so sorry ill take care of you. when i finally recieved it yesterday and i asked for him to come. he didnt even bother, he called the guy and told em hes going out for lunch and he doesnt have time for that.. lost a customer and i wont be shopping here again. even if i have to pay 10 dollars extra im going to home depot to save time and frustration. this location sucks. plus home depot said they price match on the spot. even if you show them the online ad on your phone..
negative