I got married here at the beginning of the year and my experience was less than pleasant. I should have known something was up when I couldn't get my wedding coordinator on the phone for weeks at a time, WEEKS. Not until I called the front desk to ask for a manager did I receive a call back from her. I was planning long distance so I had a ton of logistical questions, so again I called her 2 weeks out. It took her a week to return my call despite numerous messages and emails. When I did get a hold of her a week before my nuptials, she informed me that the AVN was having their after party there on the day of my wedding. I didn't know whether to laugh or cry. Was I really going to have porn stars flouncing about while I was in my wedding dress? I have a pretty good sense of humor and I laughed the situation off. Only in Vegas could pornstars be at your reception. The actual stay was awful. DON'T STAY HERE if you want any sleep. The room next to us had a huge party with a deejay in their room. How is that okay?! There's already a club downstairs! Partiers were traipsing up and down the hall, smoking, and being generally obnoxious. We had to change rooms at 2am. Did I mention that it was the night before the wedding? Deplorable. The actual wedding ceremony was only great due to the fact that I got married. Cynthia our "wedding planner" assured me she would be there to handle everything. If handling everything means leaving stacks of ugly chairs in plain sight, messing up sound cues (3 songs people!) , and being completely rude to my wedding party and my guests, then yeah, she sure did handle everything. Our friends were in formal wear moving dirty furniture and cleaning the site for the reception because they couldn't find anyone to help. The photographer was laughably bad, the cake was miniature, and we had one waiter for the cocktail reception of 75 people. My bridesmaids and friends were opening champagne and pouring drinks for our guests. After wards, about 25 us went on to the restaurant to eat. I told her to please have extra staff on hand because we knew we were going to be eating there. There was 1 waiter and a restaurant manager that was so rude and clearly didn't know what was going on. It took 2 hours for people to get their food. Friends told me later that their food kept coming out incorrectly and regular patrons were leaving left and right due to anger. The police even showed up to eat dinner, waited forever, walked into the kitchen to find someone, and left after no one acknowledged them for 30 minutes. In summation, The Artisan is a joke of a hotel. It's dirty, the service is awful, and everyone there seems miserable. I'm really surprised that the place hasn't just imploded into itself. Don't stay here and definitely, don't get married here.
Was this review given positively or negatively?
negative