Problem: What would be an example of an negative review?

Answer: Quoted $75 for a watch battery change. I must have been looking particularly blond that day. Got it done for under $15 at a local watch repair.

Problem: What would be an example of an positive review?

Answer: This McDonald's obviously isn't getting 4 stars because of its food, because based on food alone, McDonald's is a 3 star at best and I get that. This McDonald's is a 4 star because of their employees and overall service. Even when they get busy, they have rarely messed up my order. The one time I recall them getting my order wrong, they were quick to fix it, and did not even try to give me any grief about how it was some how my fault. The inside, bathroom, and even the kids play area are cleaner then the majority of other McDonald's I have been to. Who ever is running this place and doing the hiring is doing a good job.

Problem: What would be an example of an negative review?

Answer:
I typically use Enterprise when I fly into Charlotte, as they have great rates, good cars, and a helpful staff. This time, however, I waited until the last minute (during Furniture Market week, of course) and ended up at Thrifty, expecting the same quality of service. I was very disappointed. The man at the desk was helpful and friendly, but told me he could not give me a AAA discount since I had not included it in my online reservation. I noted that I had tried to do so, but there was nowhere in the online reservation for that information. He checked with the manager and then told me I was correct about the reservation site but that Thrifty only gave a AAA discount if you had entered a promo code obtained from AAA in the reservation. Next issue: I prepaid for a full tank of gas. When I got out to my car, the tank was not full. The woman at the exit gate told me to go around to the gas tanks so they could fill it up. The woman in the gas area was hostile and would not listen to me and kept saying that it didn't matter--prepayment just meant that I would not have to fill it up, unable to grasp that I had paid for a full tank until the woman from the exit gate walked over and intervened. As I wasn't sure how to get out of the lot from the gas tanks (which were by the car return), I asked the hostile gas lady how to get out. Without even looking at me, she gestured with annoyance towards the correct direction. Finally, although the car was generally clean, there was an empty plastic bottle under my seat. Overall, I got the impression that this location isn't particularly concerned with doing things well, whether it be cleaning or fueling the cars, and has rather poor customer service.