Our soccer team stayed here for the second year in a row and it's only gotten better. This place is clean, affordable, easy to get to, with incredibly COMFORTABLE BEDS and nice decor throughout. The staff is great- friendly and very helpful. They've added a free breakfast buffet this year which makes it even better. Stay here! It's great.
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positive

The excellence of Giadi and the unquestionable friendliness of the team of concierges, bellmen, dealers and security personnel were not enough to overcome the awful elements of our visit to the Cromwell. One phrase describes it better than any other: RIPPED OFF. The "luxury boutique" hotel is anything but luxury. Our first room lacked cleanliness, featured the ceiling falling in over the shower and was positioned just above the dumpsters in the side alley. The lightbulbs were so dusty they failed to brighten the dark room. The sliding door to the bathroom did not work. The hallway carried the unpleasant odor of "wet dog" throughout our stay. After night one ... the second room we were moved to was clean, until maintenance changed the air filters and left the mess in our bathroom for us to clean up ourselves. Infused water at the elevator on each floor? Often empty water, seldom inspiring. Fresh coffee at the elevators. Typically either cold, empty or without cream. Complimentary morning breakfast. Flavorless omelets with miserably unfresh ingredients and a chef with a personality to match combined with unfresh fruit ... and the opportunity to eat holding your plate, placing it in your lap or balancing on a short, delicate tiny round side table cluttered around the room. The famous roof top pool was a disaster. Starting with its poolside menu: $10- water, $25- 12oz frozen margarita, $495- bottle of Bacardi Rum, $21- slider all being served by impatient, less than friendly servers, the experience compounded into nightmare. Open daily at 10:00a .... oops, or whenever the Drai's team that contracts it operations chooses to open .... don't expect to find any shade unless you're prepared to shell out $500-$1000 for a cabana because they can't afford umbrellas that are engineered to work for rooftop winds. Unexpected reconstruction of the pool's adjoining dance floor (and its subsequent closing) forced us next door to the Flamingo for pool access where we finally found seats along the service delivery parking lot, 50-yards from any water staring into a concrete wall amongst thousands of other vacationers. From "luxury boutique" to the Flamingo ... Complimentary access to the rooftop night club and basement after hours lounge will mislead you to think they're glad as a hotel guest to have you. We were treated like third class peasants by Drai's crew and got to patiently wait in lines while "VIP's" from other Vegas properties were whisked right in. Luxury? Not even close. Worth the boutique price tag? Not a chance. We specifically booked the property for it's marketed boutique luxury experience and we were ripped off. As frequent visitors to Vegas for the shows and restaurants, and experience at many places on the Strip, this was undoubtedly the worst Vegas getaway ever. Not only do I not want to ever visit the Cromwell again, I don't know if I will visit parent company Caesar's properties because of the taste in my mouth. $25 for use of the refrigerator ... not to sidestep the hotel's F&B (our $250 room service fruit basket with champagne was average at best) but to house dietary items is not mentioned until checkout. Move our room after one night to the same level room and call it good? Have limited, unpleasant access to the pool on 1 day of the stay?!?! No comps or billing adjustments. A very friendly staff that is ineffective. An unwillingness to make things right. I would not recommend this place to anyone.
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negative

A must try - at least once! You can make your own burger at around $10. It's a good atmosphere with all the flat screens to watch your favorite sport. The wait is a bit long but you can walk around the mandalay shopping strip for a bit.
OPTIONS:
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positive