TASK DEFINITION: In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
PROBLEM: customer: Hello.
agent: Hello.
customer: I am Barbara Green.
agent: How can I assist you?
customer: I am very interested in Hiking and cycling. So, I am willing to visit Hiking and cycling at Bear Mountains. Can you please help me to reserve a flight ticket for me from PHX to LAX?
agent: Sure, may I know your preferred journey dates?
customer: Sure, I have planned my journey dates on 02/03 and I will catch the return flight on 02/05.
agent: Please give me a minute.
customer: Sure, take your own time.
agent: I found a flight for you in UA airlines with price 200. Shall I book the ticket for you?
customer: I am ok with the flight that you have provided to my journey. Continue with flight ticket booking.
agent: Your ticket is confirmed and the flight number is 1002.
customer: Thank you for your help in my flight ticket booking.
agent: Thank you for contacting us, have a safe journey.
customer: You are welcome.

SOLUTION: book

PROBLEM: customer: Hi.
agent: Hello. How can I help you?
customer: I made a reservation earlier to visit Phoenix in direct flight but now I want to travel in connecting flight. can you help me in changing my reservation?
agent: Sure, I will help you.
customer: Thank you.
agent: May I know your name?
customer: I am Sandra Carter.
agent: Please, wait for a moment.
customer: Ok.
agent: Thank you for waiting, there is no reservation found on your name to proceed for modification.
customer: No issue. Thank you.
agent: Thank you for approaching us.

SOLUTION: no_reservation

PROBLEM: customer: Hello.
agent: Hello.
customer: I am Donna Martin.
agent: How can I assist you today?
customer: Please book me a ticket from SFO to LGA to meet my family.
agent: Sure, will you mention your travelling dates please?
customer: I have planned to travel on 06/05 and 06/07.
agent: Do you have any specifications?
customer: I prefer normal-cost flight.
agent: Please give me a moment.
customer: Ok.
agent: Thanks for waiting. The UA airlines provides an economy class flight with price 200 and the connections 1. Shall I confirm your ticket?
customer: It's good. Please book this ticket.
agent: Your ticket is booked. The flight number is 1003.
customer: Thank you.
agent: Welcome, have a great day.

SOLUTION:
book