Q: You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.
Unbelievably rude encounter - phoned regarding a specific item and was told by Chris would hold it for me, called back to double check and let them know I would be coming in to pick up and Rob assured me he would be in the entire day and it was a-ok. When I arrived to get the item later, was told they couldn't find it. Employee phoned Chris who then said it was on a first-come first-serve basis - blatant misrepresentation either in person or later on in the day - either way incongruent and bad business.
A:
negative