Sentiment analysis: Spaghetti Warehouse THEFT!!!!! Let me just state I wish I could give it a less than one star review. Here's a story for everyone, do with it what you will: Last Saturday, I go to Spaghetti Warehouse for the murder mystery dinner. After leaving, I realize I forgot my scarf. I call back and ask the person who answers the phone, mind you her name was Stephanie, and I only remembered that because..weird that's my name, to go look for it. Stephanie gets back on the phone says she found it and will put it aside for me. Now I meant to get back there the next day, Sunday, however with my busy life I wasn't able to get back until today, Saturday. This is exactly one week later, I go in the afternoon, when it's not busy and waited for about 20 minutes for them to look for my scarf. Now mind you, they don't have a designated location for lost and found stuff, when I suggested that, the hostess told me that people don't normally leave stuff. YEAAA, because I'm sure I'm the only on in Spaghetti Warehouse history to leave an item behind. After 20 minutes passes, I have 2 managers talking to me, one of which says he knows the girl who found it, and he called her and left a message when there was no answer. The other manager told me he knows nothing about it and can't do anything until they speak to that employee. I asked when the employee would be back, and was told this afternoon. I also asked what happens when they can't find my scarf (at this point I'm assuming an employee stole it) and was told that we would cross that bridge when and if it comes to it. Six hours elapse, now I'm thinking to myself, even if this girl was not suppose to come in tonight she would at least call her employer back, right? Well I call the Spaghetti Warehouse to talk to the one manager, and low and behold Stephanie answers the phone. I'm told I can't talk to a manager because they are really busy at the moment. Strike 2, there should always be a manager on call and able to talk to customers at any point in time. I say nevermind I'll be down. Head down to Spaghetti Warehouse for the second time today, this time with my friend who was with me the night of the dinner. She goes in first as a set up asking for something completely different from that night, Stephanie admits to only finding a scarf. So I follow suit and come in, the other hostess who helped me early says they still didn't find it. That's funny Stephanie just said she found it. The manager who I spoke to earlier comes out to talk to me, in the lobby of the busy dinner rush. Doesn't pull me aside and proceeds to argue with me in front of customers. He had zero resolutions prepared, and does not come up with one until after told we would file charges and call the better business bureau. Finally, the best excuse that he can come up with is that, someone must've thrown it away. EXCUSE ME! So, if I accidentally left something behind, and called to ask for it to be put aside, someone throws it away?! After being threatened with criminal charges, and calling the better business bureau he finally comes up with a resolution. If I have the receipt I can bring it down and they will reimburse me, what if I can't find the receipt? Well then you can you go buy another one, and the bring the receipt and we will reimburse you. Ok, so I have to take time out of my day to go to buy a scarf (in hopes they still have the same one!) and then bring it back down here in order to get my money back, and not to mention waste gas driving back and forth. Ends up just giving me the $20 on the spot. Which still isn't the point of all this, your employee stole, you didn't even think to question it when that employee is standing 5 feet away, oh and the couple beside us heard the entire argument, and the lobby was told not to leave anything behind because they will steal it or throw it away. Isn't the customer always right? WILL NEVER GO TO THE SPAGHETTI WAREHOUSE AGAIN IN MY LIFE OUT OF PRINCIPAL! AND THE FOOD ISN'T EVEN GOOD!!

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negative

Sentiment analysis: === THIS REVIEW IS FOR THE SALAD ROOM LUNCH BUFFET! === Aha, a new buffet discovered! Robyn N. & I charged over to this place today for the "Salad Room" buffet. You enter a huge building from 1909, that used to be a Mormon Church. It's like a museum inside, & maintained as if it were brand new. You can wander through the many dining rooms & hallways, looking at the zillions of old photos, taken here in the local area from the 1800's up until about 1939. This place is already lots of fun, & you haven't even eaten yet. We got situated in what I would call the "main" dining room. The table seating was comfortable, the temperature & lighting were right, some ok music played at reasonable volume, & our table service was just great! Off in the "Salad Room" kitchen for food, I counted up 96 trays & kettles of different items, not including sauces & dressings. Many of the choices they had here today are rarely seen at other Arizona buffets, & every bite of what I had was just terrific. It reminded me of an amazing buffet that opened for a short time back in '09, right down the street. It was called "Family Favorites Buffet", & it was also an unusual place (too unusual for many, unfortunately), featuring food that was just amazing. I started here with some Potato Leek Soup, & then went back for some "Spicy Southwestern Chicken Soup". Both were soooo good!! On the side with those, I enjoyed a really fresh tasting roll with real butter. Then it was onto the extensive salad bar, which included such tasty treats as pickled herring, quail eggs, rich cottage cheese, & dozens more treats. (The last time I saw quail eggs was at Todai Buffet! Remember them?) Yes, there were main hot dishes here in the "Salad Room"! My favorites for this first visit were the stuffed bell peppers, meatballs marinara, & the hot German Potato Salad. Of the many desserts out, I only had room to try the pistachio pudding & the pecan rice pudding. Both were great! Lunch Buffet $10.95. :-)) Buffet items may be purchased for take-out!

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positive

Sentiment analysis: A bunch of incompetent crew. I called to make an appointment 4 days prior to getting the oil change. However, the guy on the phone told me to "just walk in." So I did, and of course they told me that it would be 2 HOURS wait. What a stupid a$$. I've decided to contact the other location and they took the appointment right away. I will never go back to this location on 10127 W Charleston. And if you don't have to, I would suggest you go somewhere else.

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negative