How might one describe the sentiment of this review?
Let me start by saying whatever happened to cooking Christmas dinner? I am Jewish, so for me Christmas= Chinese food, but apparently the secret is out. I went here tonight with the BF. We had made reservations for 7:30 and arrived at 7:20. The place was clearly understaffed as the two hostesses were running around like crazy acting as waitresses and bussers in addition to trying to host. As we stood there waiting for our table, about half of the tables in the restaurant left. You would think that this would make for a quick seating....surprise! It didn't. We waited for about 30 minutes to be seated. Additionally, several tables who did not have reservations were seated at the same time as us, which would have been fine if there were people working at this restaurant, but there weren't. So the BF and I sit there. The couple (without res) gets water, some small family that was seated at the same time gets water....we get nothing. The waitress comes around and takes their orders. Nothing. The family gets their appetizers and the waitress comes and takes their main entree order. Nothing. The other table gets their beers and sushi...still nothing! The hostess finally came by after at least twenty minutes and took our orders....we still do not have water. For real. And the place has gotten significantly less busy at this point. So we order the tangerine chicken and the pad kee mao with a 7/10 spiciness. We waited and waited. The other couple received entrees and just about finished them before we got our food. It was like we were in an episode of Seinfeld or something. The service was that bad. We (finally) get our food and I will admit, the tangerine chicken was tasty. It was sweet and savory...pretty good. The problem is it was luke warm...like it had been sitting for awhile. Not cool. The pad kee mao was a disaster. First, it had about a 1-2 star spiciness level. Not spicy....at all. Second, in addition to not being spicy it was bland and kind of tasted like dishwater. Third, the veggies were still essentially raw. The dish was terrible. I have had much better (real) Thai food for a fraction of the price. We barely touched the dish, but no one showed us any concern or asked if our food was alright. The entire ordeal lasted one and half hours...for just entrees and water. Overall, the experience was terrible. I know what you're thinking....But Jennifer, it's Christmas!... Yes, I know it's Christmas, but I don't care, it isn't an excuse. I made a reservation. If they they did not have the space, they should have A) not given us a reservation or B) not let in walk ins when they had reservations. Whoever owns this restaurant should have put more thought into staffing for a night that they KNEW would be busy because they took reservations! It was unacceptable. The place only got a second star because the tangerine chicken was good, but I would be hesitant to go here again because apparently my business means nothing to this restaurant....Available choices: (I). negative; (II). positive; I think the answer is
(I).