Single/multi-choice problem: Which of the following solutions is better for the following goal:
How can you get people to be nicer to you when working customer service?

[1]. Mount a mirror behind you, that way if people are nasty and yelling they'll have to look at themselves and they will be more likely to moderate their tone..
[2]. Mount a kitty poster behind you, that way if people are nasty and yelling they'll have to look at themselves and they will be more likely to moderate their tone..
[1].