In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.

Due to my experience with this location, I will never rent from Uhaul again. I reserved a Ubox on April 18 for May 31 delivery. On May 29, 36 hours before my Ubox was supposed to be delivered, I received a call informing me that they had no boxes and would not be able to deliver my box as promised. Their only proposed solution? Push my move back 4 days. Needless to say, that wasn't an option in case my last-day-of-the-month moving date didn't convey that. They did not attempt to find me a truck or suggest any other options. The staff at this location was profoundly unhelpful and unconcerned with the repercussions of THEIR INCOMPETENCE.

Did I mentioned that they called me 5 minutes before their office closed for the night so I spent hours on hold with the national customer service line all night for absolutely no reason? That's a whole separate review right there.

Thankfully I was able to get a truck from Penske. This meant that I had to make the unexpected drive from Madison to DC (~15 hour drive) and incur HUNDREDS of dollars in unexpected expenses.

It is truly astonishing to me that Uhaul and its franchises can get away with treating their customers this poorly.
NEGATIVE