Why oh why do I keep going back to this place?? The service is horrible. I have never once had even decent service at this location. Last night I watched my server flirt with every other server in the building as I waited for my drinks. I watched him walk around like he was in a frat house as I waited to place my order. I shrieked as he questioned everything that I ordered five times. I assumed he was just being thorough. I listened to him gossip about partying with the other guys(past, present, and future) and the girls he was scamming on as I waited 58 mins for wings and pizza. I now know far more about the lives of the staff here than I'd care to know. When he finally decided to bring HALF OF MY ORDER, because he forgot to ring in the other half, he was apologetic and ran off to ring in the forgotten items, which he had originally confirmed 5 times, once again running away leaving our glasses empty. I watched him watch me as he paced anxiously awaiting the food he forgot and tell the other servers so they could stare at us as well. Once he noticed I was watching him he completely abandoned our table and the area. At this point, we are 67 minutes into this dismal restaurant experience where we have empty glasses, half our food and no silverware to attempt to eat what we do have. All the other servers were congregating across the room so we couldn't ask them either. We were atleast able to eat some wings with no napkins, like heathens, but hey those were good I have to admit. Finally he brings the rest of our order and then runs away from our table and abandons us once again with absolutely nothing we needed(napkins, drinks, silverware, condiments, etc.) and we didn't have a chance to say anything. He was outta there BUT he did come back eventually... to give us our bill!! Thanks guy! We did talk to a manager and she apologized. It's unfortunate that they have good wings here. I have never had a good experience at this location. They keep inviting me back and I keep giving them chances and it gets worse and worse. That was their last chance. Lost a fan!!

negative

Don't waste your time. This was comp so I didn't spend any money... The service? The lady that rang us up was too busy talking to someone else and only half was hearing what were were saying. When we walked in no one was there and I had to ask if we could sit anywhere "oh no!" This lady said. Forget about our waitress who did not smile but asked us " what you want to drink?" I'm not kidding here. The food.. It was a lunch and still breakfast being served buffet. I thought the Chinese food looked good. I grabbed some noodles, asian chicken salad, pot stickers. It was bad! After a few bites I gave up and had a salad ( did someone really need to toss it for me?) I also had some crackers, cheese and champagne. That was my dinner. The dessert was good but hardly enough for a meal conclusion. Save your money people. I will not be back! I even have one more comp to use for this Buffett and I will not be using it!

negative

Service need more improve, Food is High price and over all ( just ok) Sapporo is much better.

negative

Located inside the Imperial Palace casino. The dinning room is casual and very nicely put together with a pretty good atmoshphere. I was a little annoyed that when I went to make reservations they said I wouldn't need them so not to worry but when we arrived and it was pretty empty I of course asked for a booth to which I was told "the booth section is currently closed". I decided to just accept the table that was given since we were already planning to see a show and either way it was empty. The wide array of choices is interesting yet somewhat pricey. I ordered the orange chicken which was great but the portion wasn't exactly worth the price. I also ordered a crunch roll which was actually some of the best sushi I have had in awhile. The soda/tea that were ordered were priced at $3 each with the soda coming in a regular can with a glass of ice on the side (free refills but still $3!!!). All in all the food was great, ambience was okay, service could use a little work and the pricing is reasonable. I will go back IF im at the Imperial Palace but I can't say I will go out of my way to eat here again.
negative