Problem: What would be an example of an negative review?

Answer: What should I call this review? Can I give this half a star? "Bada Boo!" or "Bada Doom" I went to Bada Boom Pasta Room in Scottsdale Saturday Night to celebrate a friend's birthday with 11 people. All other restaurants were booked in the area that night so this place was the last resort. The organizer of the birthday bash had called earlier in the week to make reservations and was told that there was a comedy event on the patio. "No problem" they said, "we can accommodate you". Half the party was already seated at the table when I and another friend walked in at 8:30. The waiter was there taking drink orders when we walked in. (They were seated at 8:00). Drinks showed up around 9:00. A staff member came and said that our server was overwhelmed and that he was going to take over for us. (It was her third day). Food orders were taken around 9:15. I asked the waiter what the soup of the day was and he said that they were out of pizza. I was going to order pizza. I had to ask him a second time what the soup was. He then finally informed me that there was no soup. Well finally orders were taken from everyone. FIVE rolls were brought out for 11 people. ROLLS at an Italian restaurant?? I was expecting garlic bread. So everyone did not get bread. We asked for more and then we were brought what now looked like 30 rolls 10 minutes later. As we were waiting for our food, I could see the food prep area where a man was preparing dough for pizza! I though they were OUT of pizza. What the heck was that I could see? Food came out around 9:30 . Some people got their food. One person did not have their food prepared as requested. She is allergic to something that she asked be removed from the food. My food was brought to me. The server called it "tricolor tortellini". I recall ordering "tortellini di mari" That was the exact name on the menu. Everyone was eating their food so I went to the restroom. I was hoping that my food would be out when I returned. It did not. We later asked the manager to remove it from the bill along with the other mess ups that night. He argued with me that my food was brought out twice and that I would not take it. Here is my point about my order: If you call it something on the menu then you must call it that same name when you bring out to the customer. Since we asked that my food be removed from the bill the manager left. He never came back. Instead, he was standing out from watching a charity performance on the patio. WTF!! We were left at the table trying to decide if we pay for the bill or ditch. Bada Boo! needs to rethink their ability to accommodate a large charity event and general diners. It appears that they cannot juggle more than 2 balls at one time. A staff member said that it was not good since they were missing a bartender, out of pizza out of soup, and short on staff. I am pretty sure most of the people attending the charity event got EVERYTHING that they needed. Bada Doom! get your act straight on your operating procedures. Oh, and also they menu was very limited and the food was bland. I am NEVER going back there again, even though the manager invited us back for free drinks.

Problem: What would be an example of an positive review?

Answer: Absolutely gorgeous. Beautiful decor. Contemporary, rich, multi-colored, vivid. Chandelier bar. Serene and breathtaking pool. Pool and ping pong tables. Lots and lots of themed lounge seating. Modern parking garage. Red lights above stalls to signify taken and green lights for open stalls. Another great addition to LV hotels. Fancy.

Problem: What would be an example of an negative review?

Answer:
If you plan on coming here, don't arrive an hour before they close. The servers don't seem to care at all if you're waiting to be greeted, what I would like to drink, and most of all... take my order and get my order right. I waited nearly over 20 mins. to get my drink order then I literally had to stand up and see all the servers hanging around the cashier laughing and not giving a damn. I said *out loud.. Can I pleeeeease order? The next reaction just stunned me. All three just looked away and looked down as if they were checking their phones and counting money?!??? Seriously??? After one server was finished with whatever bs she was doing, she walked up to my table like nothing and asked me what I want to get. At this moment, I'm already disgusted by the service here. I told Felisha, my server a short stack of Macadamia Nut and Carrot Cakes.. also Portuguese sausage and eggs.. for an extra charge, I substituted with egg whites. From how things are going, I also asked for two to go boxes, because I wasn't going to stay much longer. Waiting is Riiiiidiculous here. My pancakes came and unfortunately both were tasteless and dry even with all that syrup and cream cheese toppings. Then my server brings the egg whites separate and the Portuguese sausage separate.. I'm like.. you have to be kidding me right?!! Does she not know I came here before and order this very dish to know she messed up on my order. Since she never came around after dropping off my food I waved down to catch another server/busser? and asked him... doesn't the Portuguese sausage and eggs come with hash browns??? He looked so puzzled and slowly said yes..... yes "wait" a minute. Then another five minutes later my server comes by and said oh I thought you wanted them separate. I told her no I ordered the Portuguese sausage and eggs entree. It does come with hash browns right? She goes.. yes here you go and was about to turn around and walk away... Not so fast... I told her.. Excuse me... she turned around and I go, since I ordered the entree.. it includes a side of pancakes doesn't it?? She goes.. yes it does. I look at her and she looks at me like yea so?!? I told her.... Soooo am I going to get a side of pancakes or ??? She goes well what kind you want? I'm like whatever kind comes with this entree. She goes well we have buttermilk or for an extra charge red velvet. I told her I just want what comes with the entree. If I didn't say anything, she wasn't even going to bother correcting my order and think I haven't dined here.. more so think I don't know what this entree includes. Not that slick sweetheart. I'm going to get what I'm paying for not half ass. That right there was wrongly done. Not nice to treat a repeat guest or any guest for that matter. The hash brown was semi-cooked, portuguese sausage was over cooked and extremely dry like burned wood chips. The only thing that came out good out of this experience was the eggs whites. I can't believe the service here and the worst part is it WASN'T even busy at all. Unacceptable. Thank goodness I asked for my to go boxes, it came in handy and again, I had to ask a different server/cashier if I can get a container cover for the syrup and cream cheese. This place should be called Long Wait that Stacks Up, because obviously that's all I experienced here. And of course the sneaky server Felisha that tried to get away in not offering me the pancakes that came with the meal. Lazy. Even though it's the last hour, you should always treat the guest as if they are your first, middle, or last. They are still your guest!!!