Sentiment analysis: If AMC Star Fitchburg didn't have $6 matinees, I would never darken their door. The place is rundown, particularly the bathrooms , and not very clean. A small popcorn is $6. The popcorn is taken out of a closet in huge bags and dumped into a bin that keeps it barely tepid under heat lamps (I've seen them do this myself.) During winter, they only salt the walk directly in front of the doors, and when I pointed out a large frozen sheet of ice on the sidewalk off the parking lot, I was told, "I'll take a look at it." Nothing was done when I came out. Marcus Point on the west side blows this place out of the water.

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negative

Sentiment analysis: There are many wonderful things about Marty's- unfortunately service isn't one of them. The food is great for the most part ...and I love the design of the cafe. I really want this place to make it. But the staff could be much more attentive and friendly. We called at 10 am to place a lunch order for 6 people and asked for it to be ready at 11:45. We arrived to pick up at 11:50 and were met with clueless stares. I said "are you sure you don't have this order?" and because it wasn't on the iPad they said no we don't have it. So we spent almost 10 minutes scrambling to call and text people to get their orders so we could re-order. Then I was able to confirm that indeed the order was placed through a specific employee and I shared his name. Only then did the girl at the counter check with her co workers. Moments later she comes back to say "we do have the order. But it's not ready." (mind you after we already re-ordered). Last straw is that they packed the food and it sat there for 5 minutes until I asked the guy "is that our food?" to which he replied "I don't know, is it?" - totally lame rude and unacceptable for a place with these prices and trying to be upscale. Total fail Marty's because there was no apology or attempt to say we sorry screwed this order up. Just plain bad service and very disappointing.

OPTIONS:
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negative

Sentiment analysis: The reasons why I am giving it one star are twofolds: - Horrible and slow service: waiters look a bit lost, they didn't come take our order until I asked. We ordered an appetizer and two bowls of ramen, and had to wait 45 min before we got our food - The gyoza: the meat tasted sour with an aftertaste, as if it was expired (maybe it was actually expired). I pretty much spit the gyoza out. Now, the ramen and broth is actually pretty good and the portion of chashu (the meat) is quite generous. But I wouldn't go back, as I got so frustrated by the waiting time, waiters didn't really apologize and when I said the meat in the gyoza was probably expired, they still charged us.

OPTIONS:
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negative