You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

The restaurant is warm and inviting. I believe it is run by a family and the decor and atmosphere reflect a family vibe. The owner spotted us as soon as we walked in and was super attentive making us feel right at home. He clearly takes a lot of pride in their homemade food and in helping people navigate the menu while taking time to explain every item to us and make suggestions. Cant say enough about how awesome the service was! Food was some of the best tasting Venezuelan I have had.
positive

The best fried clams in the city (state? East coast?) are served at B&G, no question. Add the freshly made tartar sauce and it's heavenly! A good secret is that they take reservations on the day-of, after 11am. Sometimes you'll get stuck at a table that's too small for your party, but if you improvise, share plates and get cozy, you'll have a great time! Or sit at the bar and watch the chefs prepare each plate and shuck oyster after oyster - you'll even get to see Barbara in action every now and then. Try the rieslings that are on the wines-by-the-glass menu as a great complement to a salty, briny oyster plate. And save room for dessert!!
positive

I wish I could give them zero stars. The call takers are rude. The technicians are incompetent. The manager doesn't know what customer service is. It is overpriced. I was quoted $230. I went to another locksmith, who actually got my lock off, and was quoted a total of $79.The technician was late twice. He could not pick the lock which is not unusual and said he would have to drill through the lock. Ok. But, failed to bring charged batteries. He never offered to come back with charged batteries as soon as he could nor offered to send someone else. He said he could, however, come back around 10 hours later and do it under-the-table. Usually when you need to get a lock off, you need it off that minute. I said no. He charged me $30 for a service fee...a service that I never received. I contacted the manager, which seems to be a task in itself, and he said that I was rightfully charged $30 because I refused the technician's offer to come back later. I doubt the manager knew it was an under-the-table payment. I still have not been reimbursed my $30!
negative