Detailed Instructions: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
Q: If you are not used to better you will like this place, BUT if you are used to better, you won't.
I have had better experiences at the JW Marriott.
This place looks nice, but it kind of sucks. Our room was on the side adjacent to train tracks, so every 2 to 3 hours (all through the night) we heard the train whistle. NOT RELAXING.
I asked the woman that checked us in JANET, where I could get my nails done, for a wedding the next day. She insisted that she knew a few places and would leave a message on my phone. She NEVER did. I was forced to go to the spa. I tried the spa services, and was not happy either. I got a mani-pedi, and the gel nails came off within two weeks. I paid $ 162.00 for this. They included the gratuity of course, whether I liked it or not, I HAD to leave a tip.
The worse part came when I checked out. I forgot a pair of shoes in my room. Housekeeping was right outside as we where leaving so I figured that they would be in lost and found. I called back on Monday, and spoke to THE RUDEST security officer (Ofc. Holder), he told me that the "Officer" in charge of lost and found was off until Wednesday, so call back then. WHAT?!? He didn't even want to take a message or write down information or NOTHING. I was insistent that he at least put me through to her voicemail, which he begrudgingly did. I left two messages, and waited. On Wednesday, i called back, and after speaking to several other security officers, I finally got ahold of Ofc Green, who insisted that she had left me a message. When I pressed her to confirm the number that she had called back, she had transposed the numbers and left the message on someone else's VM. She said she would call me the following day. It has now been 1 1.2 weeks, and I have not heard a word from them.
The hospitality business, is ALL ABOUT good customer service. The Trump Las Vegas, is lacking.
The only reason I am giving it 2 stars, is because the room was pretty. But pretty does not outshine bad customer service.
A:
2 stars