INPUT ARTICLE: Article: This is the key to making holes in a brick wall. A regular drill or drill bit won't cut it. Even if you add a masonry drill bit onto a regular drill, the regular drill may not be powerful enough to do the job. If you are attaching your shutters or hinges with screws, you'll need wall anchors too. Match the drill bit to the wall anchor, not the screw. You can use shutter fasteners to hang stationary shutters. Match the size of the drill bit to the screw part of your fastener. Using your markings on the brick as a guide, make the holes with a hammer drill and masonry drill bit. Go slowly, and be sure to hold the drill steady so that the hole is straight, not crooked. Allow the drill to continue spinning as you pull it out of the hole. This will help clear the brick dust out of the hole. The depth of the hole depends on the depth of the wall anchors, fasteners, or screws. Try to make it as accurate as possible. If it's too shallow, you'll meet resistance later on. There are 2 ways you can hang stationary shutters: with screws or with shutter fasteners. If you are using screws, you want to drill the holes deep enough into the wall so that the top of the screw falls about 14 inch (0.64cm) below the surface of the shutter. If you want to use shutter fasteners, you need to make them deep enough for the fastener, which you will be hammering in. Shutter fasteners will appear as studs on the finished shutter. Set your first wall anchor into your first pilot hole. Gently tap it into place with a hammer or mallet. Repeat this step for all of the pilot holes and anchors. You do not need wall anchors for shutter fasteners. You can use wall anchors for stationary shutters with seamless screws, however.

SUMMARY: Get a hammer drill and masonry drill bit. Drill the holes for the wall anchors, fasteners, or screws. Drill the holes deeper for a nicer finish on stationary shutters. Insert the wall anchors, if you are using them.

INPUT ARTICLE: Article: Invite open communication from the beginning through the end of the overall sales experience. Anticipate questions and answer them before your customers have to ask. This can be especially important for online sales. Keep your customer updated on the status of the order. Let the buyer know when you've processed payment and when you've shipped the item. Check in later to make sure that the item arrived safely. It may not be feasible to build a close relationship with every potential customer you meet, but you should try to establish a temporary connection with each prospect you come into contact with. By showing the customer that you view him or her as a human instead of a paycheck, you encourage the customer to view you as a fellow human, too. When selling a product in person, carefully observe the approaching prospect. Try to find something you have in common or offer an honest compliment. When selling a product online, thank the buyer for his or her interest. Demonstrate interest in the buyer's needs, too, by asking questions that can direct the buyer to the best product for his or her circumstances. No two customers are exactly alike, so you'll need to pay attention to each customer's personality and act accordingly. On a basic level, introverted customers usually like to be left alone while extroverted customers may prefer to be actively engaged. For sales made in person, you'll need to pay attention to body language. For sales made online, you'll need to wait for the customer to reach out to you with a question or comment. Once that happens, try to respond with the same level of enthusiasm demonstrated by the customer's words. Customers want their money's worth; in other words, they want to buy good products that will last a long time. If a customer has some concern about the value of your product, you need to address that concern honestly and tactfully. Some buyers will have a direct question about your product, like an inquiry on the size, weight, or functionality of the item. Oftentimes, though, concerns are masked by misconceptions. It is your job to identify and correct the perception that prevents the buyer from purchasing your product. No matter what your customer asks or says, your reply must always be honest. You should never overstate the value of a product or ignore sour details for the sake of making a sale. If the customer catches you in a lie, you'll almost always lose that sale. Even worse, that customer may never consider buying from you again and could even discourage others from buying from you, too. On the other hand, you might still lose the sale by being honest about the shortcomings of a particular product, but you'll build a good reputation with that potential buyer. That positive reputation may bring the buyer back to your shop for a different product. The sales environment can be a stressful one, but if you want to succeed as a seller, you'll need to learn how to handle that stress in a calm and collected manner. Rude customers can be especially trying, but you'll need to resist the urge to return discourtesy with discourtesy. Being friendly with a rude customer might be impossible, but you should still be polite and professional.

SUMMARY: Open the lines of communication. Get personal. Treat each customer as an individual. Respond to concerns. Be honest. Keep your cool.

INPUT ARTICLE: Article: You do not exist in isolation: who you are as a person depends in large part on how you interact with other persons, especially those who are closest to you. In order to get to know yourself better, get to know your loved ones better. Not only will you discover surprising things about yourself, but your loved ones might be able to assist you during confusing or troubling times in your life. In order to cultivate strong relationships with others, you must: Be empathetic Practice forgiveness Demonstrate active listening skills Be willing to initiate conversations and activities In order to develop insight into your life, you have to admit that sometimes you might be deceiving yourself. Perhaps you are blind to your own prejudices, or perhaps you sometimes think that you are a more generous person than your actions demonstrate. In order to be able to work through your blind spots and pernicious patterns, you will need to find a smart, objective person who can help reveal the darkest corners of your life to you. Many people find that talking to a therapist, psychologist, or psychiatrist can serve this key function. One key tool of self-knowledge is the information we get from observing the behaviors of those we interact with. Think about the cues you are being sent when you talk to old friends and to new acquaintances. Consider whether you can interpret them in order to develop insight into your life, behaviors, and values. Be aware that not everybody can (or should) get along with everybody else. Pay particular attention to the reactions of those whom you respect, care for, and admire.

SUMMARY: Cultivate strong relationships. Find an objective listener. Pay attention to the behavior of others.

INPUT ARTICLE: Article: You will need 2 ounces (42 grams) of un-popped corn kernels to make 8 cups (88 grams) of popped popcorn. Be sure to get the plain, un-seasoned kind. You can also pre-popped corn. If you choose to go that route, make sure that you get the plain, unflavored kind, and skip down to {{#sauce|making the caramel sauce}}. You will need 8 cups (88 grams) of popped popcorn. This will let you know when the saucepan is hot enough for the rest of the popcorn.

SUMMARY:
Get some un-popped corn kernels. Add three corn kernels, and wait for them to pop.