Beware and be aware. This newspaper, The Arizona Republic, has increased their monthly subscription rate by almost $7/mo depending on the plan you are on. Automatic billing happened at this increased amount as an AUTOMATIC OPT IN! You didn't have to agree to it....they just did it!!!! They claim the increase is for the electronic access. Unbelieveable that in the midst of declining subscribers they would do this. A much smarter move would have been to promote it as a added value to your print subscription. I'm appalled...they had no right to just automatically charge me more. The customer service agent did a horrible job of handling my request to cancel. Additionally, she claimed they have no way to give you detailed billing history in regards to what weeks you actually paid for. I wish there was an ability give them negative stars. I have requested that they remove mw from all future solicitation.
Is this review positive or negative?
negative