Years of pathetic service, disgusting food, and dangerous mistakes. Why do I keep going back? Having nothing to do with Mcdonalds food in general and more to do with the ability of this specific location to produce it with out killing anybody. I have been going to this particular store for years. It is right around the corner from where I used to live, and is on the way from where I live to pretty much everything I use (gas station, costco, movie theater, market, etc). It is the only convenient location, and for a while Mcdonalds was the only place that had $1 drinks. So those are my lame excuses for repeatedly torturing myself with this horrible place! Service: I used to be a manager with another fast food chain. I know what service SHOULD be. I also know what it usually is. It doesn't have to be 5 star. But the rude attitudes, ridiculously slow service, and inability to get a single order right is really a bit too much. When I say slow service, I am talking 15 minutes is average drive thru time for a dollar menu burger and a soda. Correct orders: Yes, my order can occasionally be complicated (no castup, add big mac sauce)... but when I thought they could do no worse... they messed up an order for 4 large drinks. 2 diet cokes, a lemonade, and an unsweet iced tea (all with extra ice). We received a regular coke, a lemonade, a Dr. Pepper, and a sweet iced tea. 2 drinks had no ice at all. and the other 2 had a few pieces floating around. We have never received a correct order from this store. EVER. I could go on and on about it, but I will stick with this sad example and move on. Dangerous/disgusting/incorrectly made: Something a little different then an order where they put the wrong thing in the bag or mess up a custom, is when they just make it incorrectly or dangerously. Some of the examples of this include pies that expired an hour before I received them, an egg that was completely raw in the middle, and tonights lovely mess up. Tonight I ordered the Angus Mushroom and Swiss. According to the website this should include 2 full slices of swiss cheese and a decent amount of mushrooms. I had about a teaspoon of mushrooms, no sauce, and 1/2 a slice of cheese. That is right, they left off a slice and a half of cheese! In addition, it was a regular (and relatively old) quarter pound patty, not the big ole angus patty they should have used. I have called the number on the receipt multiple times that takes me to the district office. They consistently send out a free sandwich or drink coupon to apologize. They tell me how sorry they are and suggest I try one of their other locations, as this is the only one they receive complaints from. From what I was told they are revamping this store, but I have been told that for well over a year, and it seems to have been unvamped and going down hill, which I didn't think was even possible! I keep vowing this will be my last visit, but then find myself sitting in the drive thru line yet again wondering if I will ever receive my food. I highly do not recommend this location. Hopefully you won't be lured in by whatever the heck keeps luring me! -Sarah (This was written by Paul's wife because I am usually the one dealing with them. I guess he got smarter.)
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(1).