Choose your answer: is the following review positive or negative?

Before I get into the meat and potatoes of this establishment, I want to be completely fair and state that the food is decent, which is why this is a two star review. Unfortunately, their customer service SERIOUSLY leaves something to be desired. Last night I called in to this location to order a pizza to be delivered. I couldn't remember which phone number I had originally used that had all of our information and the woman on the phone was audibly irritated by that fact. Actually, she informed me, "it would be much easier to figure out which number you have on record so I don't have to re-take all your information." Are you kidding me? When the phone numbers I gave her didn't show up, she finally relented and asked for my last name, which is a fairly simple last name. She couldn't get it and treated me like I was speaking a foreign language. After she snapped at me, I feigned a lost connection and just hung up, intent on ordering a pizza elsewhere. Just to reiterate, during that entire conversation, she had only received phone numbers and a last name...no order was placed. That, however, didn't stop her from calling three of the numbers that had been given to her several times. That aggravated me. You'd think that since it was so inconvenient to have to deal with me over the phone that my hanging up would have been a blessing to her. Is it because she didn't get the last word? I won't be back. I don't have the time or patience for an establishment that acts annoyed by my patronage.

Pick your answer from:
[+] negative;
[+] positive;
negative