Went to McKoy's this past Saturday. I can't speak to the food, since I did not get to try any even after waiting over an hour and a half. Just more concerned about the management. We arrived on what seemed to be a busy night, but they did not seem to have too many folks waiting. We asked how long the wait was for a 5 person table- the hostess (later found out manager) said "it could be 10 minutes, it could be 30- we just sat a real big group." ALL 5 of us heard the same thing. She put our name at the top of a new list on paper. What we did not know- is they just sat 90% of the restaurant as one group, and the group had many more tables arriving over the next hour. They basically had a dinner reservation for over 100 plus people in a place that might not even seat that many. We waiting over an hour, and I would admit became frustrated. The hostess, pointed out a table that was "ours" when the group left, but then it was given to more arrivals of this huge party. We finally got a bar table for 5 after pushing for it, but heard from the tables around us that they were waiting for food for over 45 minutes- and we decided to give up and eat at Bojangles nearby. While I can understand why they were in the situation with a hunder plus person group in the place- I can't understand why the management allowed us to put our name on a list in this situation or even thought anyone would be happy that night! A group as large as the entire business is coming in for a meal- you have a few options: you don't take the reservation- since you can't give them good service; you close the restaurant and open for this group only, or you at least try to control the situation more by offering the group a limited or pre-ordered menu... The staff were frustrated, and were frustrated with us, and we were frustrated with them.... but if they had just planned a bit better or told us the situation before we sat there for a long time- we could have had a good meal at another nearby eatery, and come back and enjoy this otherwie well rated Smokehouse another time. THE FOOD LOOKED and SMELLED very good! Which in many ways made it even worse to have only seen it!
Is this review positive or negative?
OPTIONS:
(a). negative;
(b). positive;
Answer:
(a).