Write an email with the subject line "10% OFF + Holiday Gift Guide".
Dear Wine Enthusiast, This past week, we experienced technical difficulties with our email service and the email you received may not have functioned properly. We sincerely apologize for this inconvenience. We welcome you to come back and browse our wonderful holiday entertaining and gift collection with the added bonus of 10% OFF* until 11/30/01. Please remember to use the code E21A when ordering. Thank you and happy holidays.