Detailed Instructions: You are given a review about a place. You need to provide a rating from "1 star" to "5 stars" for this place.
Problem:A crucial factor in my decision to live at the MGM Signature is the Las Vegas monorail. I use the monorail daily. It gets me up and down the strip in no time.

The monorail is consistently clean, well maintained, and on schedule. The customer service employees and security personnel are friendly, competent, and helpful. Still though, there are some important operational problems that need to be resolved before the monorail can hope to gain mainstream acceptance from locals.

Ask any Las Vegas resident that lives on or near the strip why they don't use the monorail. The answer will always be the same: Purchasing tickets is a major hassle.

The $1 "locals only" ticket can only be purchased by interacting with a customer service representative, not from one of the automated machines. This isn't ideal. Sometimes the tickets simply can't be purchased because the line is too long. Other times there's no line, but the ticket agent is busy helping tourists with navigational questions. Sometimes the computer isn't working. Other times the computer is working but they're out of tickets. Sometimes there are plenty of tickets but the dispenser is jammed or just doesn't work properly. Furthermore, each purchase requires an ID check and manual data entry, and to make matters worse, only two tickets (i.e. "rides") can be purchased at a time. This is a significant drawback because as a local, it's often necessary to make more than two rides per day.

Lately I've found myself reverting back to more traditional modes of transportation (e.g. cabs) in order to avoid the uncertainty, hassle, and purchase restrictions inherent in the monorail's ticketing process. The frustrating thing is, most of these operational problems could be resolved quite easily.

The obvious question is: Why are regular riders forced to use paper "tickets" at all? This is 2014. All modern, efficient transportation systems allow users to purchase an electronic card that can be swiped at the entry gates. The charge for each ride is automatically billed to a credit/debit card. Scalping is eliminated by disallowing multiple entries at the same gate from a single account holder within any given twenty minute period.

The bottom line here is that by forcing locals to engage in a needless, error-prone interaction with a human customer service agent each and every day, the Monorail is virtually guaranteeing that locals will rarely use the service, and those that do (like me) will use it a lot less frequently than they otherwise would.
Solution:
4 stars