I have been coming here every time I am in Vegas. It is one of my favorite places to have a cigar and drink. Although their mojitos are amazing and their espresso is great, Casa Fuente has the worst kept cigars I have ever seen. This is not John Doe's cigar shop. They are representing the Fuente family and they are not doing a good job at it. Premium cigars like the Opus X, Forbidden X, or the Casa Fuente should not crack upon lighting. From what I can see, they have a great humidification system, but it may be the light that they shine on the cigars behind the gate that is making them dry. I have cut thousands of cigars and have never encountered anything like this. One after another they crack. I even let the "store manager" cut one and he had to throw it away and give me another. Opus X should never be thrown away because of poor humidification conditions. It is really a sad sight to see, especially for all you cigar aficionados, like me, that know how much work goes into making and aging a cigar like Opus. With that said, the bar staff is amazing and are very attentive. The cigar staff, on the other hand, needs to work on their customer service skills. My friends and I have been patrons of this store since they opened and there has not been a single time that I have not had their "store manager" hover over me. I have spent thousands here and it is very embarrassing to be treated in that manner. It doesn't matter if someone buys a stick or a box, at least talk when you hover over people so that they don't feel uncomfortable. Lastly, I understand that their store may have had an issue with under-aged customers at some point, but how are passports not valid identification to be in a cigar lounge. They are government issued. Las Vegas entertains a great amount of international tourist, who most likely do not live in the United States! How can the "store manager" not accept passports as identification when all of my business associates are 35+ with ID? In the end, they did not let anyone except those with US IDs in our group into their store. It was a huge embarrassment to me to take my guest into their store and not be able to go in. I was trying to introduce them to Opus X, since most of them are Cuban cigar smokers from abroad. @Carlitos Fuente - Please make some changes in your cigar staff, they are an embarrassment to your name and the cigar community. Thanks for making legendary cigars.
Is this review positive or negative?
negative