Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: I used to love this place. Their happy hour was fabulous (half price apps!) and the shrimp scampi pizza was scrum-diddly. I would come in for a sandwich at lunch. All of my favorite things dishes have been altered or removed on the new menu, which is just bad luck on my end of course. I totally respect the Green/organic and GF direction, but I feel that the changes were a bit too drastic, leaving my mainstream palate feeling alienated. Came in for the new happy hour, was truly bummed out, since it used to be so good. Could have understood the narrowing of options, and offering five dollar plates instead of full sizes at half-price, but the new recipes tasted plain awful, and I felt a bit screwed. First: meatball sliders, served with avocado, Roma tomato, and a basil leaf I believe. Sounds good, right? In reality, a real bitch-kitty to consume. Flimsy bread that disintegrated under the weight of a whole, lukewarm, dry, and practically flavorless meatball, combined with a *wedge* of avocado - turned what is meant to be a finger food into a fork and knife affair. The whole thing just fell apart after the first bite, and was tasteless to boot. Pesto bread: the pesto soaked in to the bread in an unattractive way and was (again) bland, cheese was rubbery in the extreme. And again on the GF bread, with no apparent options for something else. I'm sure that it tastes awesome to someone who shits liquid for days after eating the regular stuff, I respect that. But for me, blech. Just give the option, please, don't force feed me the compressed crumbs bread. Had I known better, I would have ordered it on foccacia. Wish I had been given the choice on the happy hour menu. Then, the stuffed peppers. Wish I had known they were SO spicy and SO acidic, my palate was blown out with the first bite, glad it didn't precede anything else, or I wouldn't have tasted the rest of the meal. Thankfully, the salads are still YUM and would be what I order if I ever return, since I am not a big pasta fan. My favorite pizza, the shrimp scampi, is now neopolitan style. Meh, no thanks. And in my mourning, I don't want to try any others. ;) Fickle, I know. Decor is looking a bit matronly at this location. I always remember the Flagstaff location being much brighter, airier. This one feels...lackluster. They obviously had to make some sacrifices in layout due to the size of the space, and as mentioned elsewhere, it feels a bit odd, even dowdy. The feeling emanates from the staff as well. All skilled, polite, and hardworking, don't get me wrong, but not lively at all. Service is efficient, but not engaging, at least not for me. GM is nice and gets the job done well, but always seems stressed. One thing that put me off on my last visit - I mentioned my disappointment at the disappearance of the chalk-board happy hour, including $5 martini Thursdays, and my server's tone was borderline rude in replying. She treated me like a rube, which I don't appreciate. They had a good value for the guest and they took it away, probably because it wasn't making them any money, I get that and respect their change in direction. But don't be rude to a semi-regular who is inquiring nicely. Just smile and shrug, point out the new stuff, don't act like I am a chinz for asking. I guess this just isn't my kind of place anymore. The happy hour was really what brought me back and it is boring and flavorless now. The organic thing is awesome, guys, but it still has to taste good! They are catering to a niche market, I hope this suburb can support the location. I love local businesses and hope they succeed. Good luck and farewell, Picazzo's.

Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: Suggestions : Book an Appointment. Have a lowered car? Definetely book an appointment in advance. Andre was honest when I got in. He said he would try to squeeze me into their time slot. Dealership quality service at a small shop location. Will probably do my major work at this location.

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
Wow! Don't criticize management too much in your review or they will have your review removed. Great seafood. Atrocious service. Was 3 star review, but is now 1 star for censorship.