In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: Hi.
agent: Hello, how may I support you?
customer: I need to amend my reservation as I have changed my schedule to some other day. Can you support me in changing my reservation?
agent: Sure, we are happy to help you. Can I have your good name?
customer: Thank you for considering my request, my name is Betty Hall.
agent: Sorry, we did not find any active reservation on your name in our records.
customer: Not a problem, anyways thank you for the information.
agent: Thank you for contacting us.
[A]: no_reservation

[Q]: customer: Hi.
agent: Hello. How may I assist you?
customer: I am looking for a direct flight from JFK to DTW, can you please help me to book my flight ticket?
agent: Sure, I am here to help you out. May I know your travelling dates please?
customer: Sure, I will depart on Jan 5th and I want to return back on Jan 7th.
agent: How much you can afford for airfare?
customer: I can only afford 500.
agent: Wait a moment please.
customer: Sure.
agent: May I know your name pleas to proceed further?
customer: Sure, my name is Catherine Mitchell.
agent: Catherine Mitchell, there are no flights available in you route.
customer: Not an issue, I will find an other way to reach my destination. Anyway, thank you.
agent: Thank you for choosing us.
[A]: no_flight

[Q]: customer: Hello.
agent: Hello,. How can I assist you?
customer: I want to change my existing reservation due to the bad health conditions. Can you help me?
agent: Please provide your name?
customer: Gary Davis is my name.
agent: No reservation found by name Gary Davis.
customer: No problem. Thank you for your information.
agent: Thanks. Have a nice day!.
[A]:
no_reservation