Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: I frequently have business meetings in Downtown Chicago and find that the Hotel Monaco Chicago, gives me the peace of mind to make those meetings enjoyable. While it might be more expensive than your average hotel....but there is nothing average in this hotel. Exceeds any expectations - service, food, quality, atmosphere were heads above anywhere. Thanks for making my trips to Chicago - the best of the best.

Answer: positive

Question: As a regular visitor to Chicago and a freuent guest at the Ambassador East, I was exceptionally disappointed during our last visit. Room service has been eliminated despite the renowned Pump Room being located in the hotel, there was no in-room directory, the carpet was torn and stained, no phone book, the refigerator and honor bar had been removed, and the room was so small I had to turn sideays to get past the bed and the armoire. I asked the desk clerk about larger rooms, and he said they were all the same except for corner rooms - which is untrue, as there are several larger room types. He didn't even offer to check availablity of other rooms! In talking with the consierge, she blamed everything on upcoming renovations - which the hotel has been promising for more than two years. All in all, a very disappointing, and expensive, experience.

Answer: negative

Question: The Sofitel Chicago Water Tower was horrible. The first tip off that this would be a bad experience is when we had called ahead to make sure it was OK to check in after hours and that a concierge would be available when we arrived only to find out that they didn't even have a record of our reservation. After much inappropriate arguing, they found our reservation and we were assured all would be fine. When we checked in we got a dirty room without any working wifi or TV. It took a few calls to get fresh towels and for them to turn the heat on so we could sleep comfortably. The next day we called to get our complimentary room service that most decent hotels provide free and they had no records of us even checking in. A quick check with the credit card company had they charge already pending in the wrong amount. We finally left in disgust and got a much better hotel, the FancyPants Hotel and Suits with complementary airport shuttle and award winning preferred member rewards club. Overall, the service at the Sofitel was rude, rooms were unsatisfactory, restaurant sub-par, not well kept up or clean. In the future I would never stay there again and wold definitely pick a more reputable hotel with a proven track record, like the FancyPants Hotel and suits, my personal favorite.

Answer:
negative