What happens next in this paragraph?

How to win back a customer
Be thankful.
Thank the customer for their business up to this point. Doing so will start the conversation off on a happy note.
Possible answers:
1). Being friendly rather than angry may help to calm emotions. Ask the customer to tell you what the problem is.
2). You want to show the customer that you appreciate their efforts, even if you're not actually done with the transaction yet. Note how you expressed gratitude in the letter.
3). Always be sure to keep your thank-you notes brief. Honesty in a workplace is the key to winning a new customer.
4). You could say something like " i'm so glad to hear about my mouse pawn replacement. Is there anything that i can do to help? " Respond calmly and professionally.
1).