As with many of the retail business in this country, the bottom line that matters is corporate earnings at the end of each quarter. Unfortunately, as a consumer, we suffer because Khol's hires uneducated, unskilled workers and managers. I was at the receiving end of cashier who was argumentative and rude. She was incapable of understanding how her actions represent Kohl's as a company. This store had a in the past had very friendly and receptive employees. There has been a definite decline in recent customer service. A change in policy where this store will no longer accept expired Khol's cash is acceptable. The attitude of the Mr. Aria's, who "decides" to whom receives the discount appears to have a "superiority" complex. "Give HER the discount THIS time." When I asked the cashier not to roll up the clothes after I folded them, she began to say in an offensive manner "I am folding them!" this cashier was confrontational, argumentative and rude. Sarcastically, she says "Have a nice day" then, her lead, or as he called himself manager, says to her "Don't worry about it." then he yelled at me, yes yell out "have a nice day!" I walk back and said "Your the Manager and you allow this?" Mr. Arias would not respond. I had to ask him three times before he would tell me his name. "Then he called on his radio for Steve, probably the real manger, I guess he thought I would perceive that as his threat and I should leave because he called Steve. I have no problem leaving Kohl's and never coming back.I have had my MVP card renewed thirty times. But that does not matter, what does matter that if one person decides not patronize a store it may not hurt, but how many other customers are being driven away by the incompetence and rudeness of this stores employees actions?
How would this review be described in terms of sentiment?
negative