In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello. I am Cynthia Jackson.
agent: Hello, what can I serve you today?
customer: I want to attend an event in Washington. Can you book a flight ticket from IAD to IAH?
agent: Sure, please share your preferred travelling dates?
customer: I want to travel on 04/01 and 04/03.
agent: We found a Delta airline with fare of 100 matches your schedule. Shall I proceed with booking?
customer: Yes, proceed to booking.
agent: Your ticket has been confirmed with flight number 1027. Thank you reaching us.
customer: Thank you for your help.

Answer: book

Question: customer: Hi.
agent: Hello. How can I assist you?
customer: Will you help me in booking a ticket with the name of Samantha Lewis under the price limit of 200?
agent: Ok, may i know your travel dates?
customer: I need to do some project work in Botanical Garden on 01/06. After the completion of this, I have to return on 01/08.
agent: Help me with your journey points?
customer: Journey points are Los Angeles, LAX and PHL.
agent: Ok, please wait.
customer: Sure.
agent: Sorry, no flights are available on your travel dates.
customer: Ok, thank you.
agent: Thank you for availing us.

Answer: no_flight

Question: customer: Hello.
agent: Hello, how can I help you today?
customer: I need to cancel my reservation due to some personal issues.So can you help me with cancellation of my reservation?
agent: Let me know your name to check your reservation?
customer: I am Dorothy Adams.
agent: Ok, please wait a moment.
customer: Sure.
agent: Thank you for waiting. I have checked in reservation list to cancel your ticket, but could not find any reservation with your name.
customer: No problem, thank you for the information.
agent: Thank you for choosing us.

Answer:
no_reservation