To only be able to give 5 stars is nuts because there are not enough stars in the sky to give the amazing people at Arrow Animal Hospital. I wish I could say that we went on a normal visit. We had to bring Chanz in and the prognosis was not good. Dr Prater, whom I must add is so kind and gentle that he made my family and I very comfortable as well. Let me start by when we arrived. Ori and Jeff came out to help bring Chanz out of the car. Chanz let loose a few times and not once did Ori flinch or treat him any less gentle. We got inside and they could tell we were wrecks and were so gentle with us and their hearts showed on their sleeves. After the initial check of Chanz, we were given options to talk about. After much heart wrenching discussion with my 15 year old. We had to make the tough decision to say goodbye to our family member of 11 plus years. The doctors and staff were so kind. Tried to make us and Chanz as comfortable as possible and no time rushed us or pressured us. When it was time, Jeff spoke to us quietly, Dr Prater explained all, and at the end Ori came back in scooped Chanz up (I might add loving him as if he was his own) and placed him on the gurney. Ori promised to take good care of him even though he just passed away. I must add, if this is how they act always, then this world has a few more Angels I never met. The next day as shock still was in effect, I had to call the office. I spoke to Kim and she was also amazing. Not once during the moments I had to collect my thoughts or any of my questions did she make me feel as if this was not the hardest call ever. She was patient, kind, supportive, and for her I am also completely grateful. Letting go is/was not an easy decision yet the most loving. Yesterday on one of the hardest days since his passing I come home to a hand written card offering their sympathy and care for our family - I was scared to open it yet so grateful I did. In the end, Dr. Prater, Jeff, and Ori, they made a horrible situation the best they could. Thank you Arrow Animal Hospital for helping my 15 year old daughter, myself, and the only Dog/Brother she has had make his way to the next stage. I am forever grateful for your care.
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positive

This is our daily breakfast stop when we stay at Paris. Usually able to get a seat with minimal wait. We love to sit "outside" looking at the casino action. The service has always been great. Our favorite is Felipe, we request him when we can. All in all a great start to a day of walking, shopping or gambling. Make sure to get your rewards card at the start of your stay for added discounts.
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positive

If this is the one in the Phoenix Center, I would like to say that while the food was good and the atmosphere great (my first time going to the center) we were stuck with perhaps the worst waitress there. Though she was more than happy take our order for appetizers and drinks... once we said we are not sure about eatting dinner yet... she promptly took order and not until almost an hour later, brought our bill only because I asked th hostess. We watched as she chatted with other tables and visited them often, we were ignored. I had to ask the hostess for the waters that were to be brought to us and eventually the check. The manager came over as my guest had to ask him for more pitas. Overall for not even a busy night, her service was deplorable. I would NOT be going back there but rather the Scottsdale and Tempe offices are a much better choice and awesome service. Goes to show one, don't mention you want appetizers and drinks and will decide on dinner later... you will get substandard service. For what could have been a few extra drinks, dinner and desserts and a hefty tip for the waitress...we left having only one drink each and shared two appetizers... the hostess who was awesome got the good tip. Only wishes I would have gotten the name of the bad one. :)
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negative

Right off the bat dealing with the grumpy old man at the check in stand outside set the tone. This angry old man would rather talk to the limo drivers than help paying customers. Asking for help he was extremely annoyed and snatched his itinerary out of his hand and mumbled something. Mind you, shuttle cars and buses are driving about and it is extremely loud, when we asked him to repeat he threw a fit or had a seizure I couldn't tell. He said it was the wrong paperwork and that he needed the itinerary number. Well in his fit of shuffling papers he didn't notice that he looked right past the print out he needed. When we pointed it out he copped a bigger attitude. We just walked away so he could continue his bromance.
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negative