The task is about reading the given story and question, then finding an answer to the given question. Based on the passage provided and the given question, you should identify the shortest continuous text span from the passage that serves as an answer to the given question. Avoid answers that are incorrect or provides incomplete justification for the question.
One example: story : Honolulu is the capital and largest city of the U.S. state of Hawaii. It is an unincorporated part of and the county seat of the City and County of Honolulu on the island of Oahu. The city is the main gateway to Hawaii and a major portal into the United States. The city is also a major hub for international business, military defense, as well as famously being host to a diverse variety of east-west and Pacific culture, cuisine, and traditions.

Honolulu is the most remote city of its size in the world and is the westernmost major U.S. city. For statistical purposes, the U.S. Census Bureau recognizes the approximate area commonly referred to as "City of Honolulu" (not to be confused with the "City and County") as a census county division (CCD). Honolulu is a major financial center of the islands and of the Pacific Ocean. The population of the city of Honolulu was 337,256 as of the 2010 census, while the Honolulu CCD was 390,738 and the population of the consolidated city and county was 953,207.

"Honolulu" means "sheltered harbor" or "calm port". The old name is said to be Kou, a district roughly encompassing the area from Nuuanu Avenue to Alakea Street and from Hotel Street to Queen Street which is the heart of the present downtown district. The city has been the capital of the Hawaiian Islands since 1845 and gained historical recognition following the attack on Pearl Harbor by Japan near the city on December 7, 1941. question: What does Honolulu mean?
Solution is here: sheltered harbor
Explanation: This answer for the given question is based on the following sentence from the passage - "Honolulu" means "sheltered harbor" or "calm port" and this is answerable from the passage. So, it is a good answer.

Now, solve this: story: I hated writing thank-you notes as a child, but I had no choice: My mother was adamant about honoring other people's kindness and generosity. But now after a childhood spent crafting those notes, the music of gratitude flows naturally from me.

I hire Brant to build an arbor around my front door. I drew it exactly as I wanted, and he realized my vision perfectly. Surprised at how the arbor's beauty uplifted me every time I stepped into my house, I called Brant a few weeks after the arbor went up. He answered the phone defensively.

"What can I do for you?" he asked, his voice cold and distant.

"You can say, 'You're welcome,' " I responded.

"I don't understand," Brant shot back.

"I am calling to say 'Thank you.' ''

Silence.

"What do you mean?" he asked.

"I love my arbor, and I wanted you to know how much I appreciate your work."

More silence.

"I've been doing this work for 20 years, and no one has ever called to thank me for it," said Brant. "People only call me when they have problems." He was doubtful.

I also had a similar experience with L.J. He answered my questions, didn't push, and gave me space to think and decide. I wrote to let him know that he completely exceeded my expectations of what a beat-them-down car sales experience would be like, and that I was happy with my car choice. L.J. called me a few days later. He said that this was the first thank-you note in the history of the dealership.

Are we really living in an age when feedback only closes with complaint? It seems to me that when we focus on problems, we only have dissatisfaction and complaint. But when we focus on celebrating goodness, we are likely to turn it into something positive., question: What do we have if we only look at our problems?
Solution:
dissatisfaction and complaint