I was a consistent customer for several years and routinely went to Patrick for my pink-and-white nails and the occasional pedicure. Always received 5-star service and some good-natured bantering. But rather abruptly, on my last visit with Patrick in January, I was told that "Mark" would take good care of me in Patrick's/Sandy's absence (I thought they were just going on an extended vacation). Upon my next visit in February, I found out that the store has new owners and is under new management (Mark). Seemingly Patrick is no longer in the picture (or his good-natured wife Sandy) but I could not get a direct answer on this. If so, it is definitely All About Nails' loss. What's worse, the recently-remodeled place has been mostly gutted (of the nice, convenient nail desks and comfy chairs) and now there are smaller, used desks AND non-rolling, rather uncomfortable chairs with no armrests. I only hope this is a temporary change. When asked, my nail tech suggested the original equipment may have gone to another nail store. There were only a few familiar faces amongst the technicians present, and the place was mostly empty during my appointment . . . a definite change from my observation over the last few years. I received an OK fill service during my appointment , but not up to the quality I always received from Patrick. All said, perhaps the word is out that many changes have occurred at All About Nails, none of which are for the better. I will update this post after my next (and perhaps last) visit to this establishment.
Is this review positive or negative?
Select from: [i] negative [ii] positive
Answer:
[i]