Choose your answer: is the following review positive or negative?

I am ALWAYS uphold, and when I decided to FINALLY pay the $50 for a car wash, nobody told me that it would take AN HOUR. I waited for 30 minutes and then asked the ladies inside who told me it would be another 30 minutes. I was flabbergasted stating that I had no idea that it would even take 30 minutes, because I was not told. Then they rushed the job for me (wished they should have) but then it was incomplete. Ugh. I normally like cobblestone, but only the $5-$15 jobs.

Pick your answer from:
a). negative;
b). positive;
a).