Problem: First off, I am always a supporter of "Mom and Pop" businesses and when I heard the story behind Dessy's I had to check it out. I have to be honest though. It wasn't that good. We went in about 7pm on a weekday, it was empty inside and the employees working seemed preoccupied with cleaning and preparing to close the restaurant rather than wait on guests. Once we got situated our server was attentive though and provided decent service. I am in the restaurant industry and I know the difference between being an order taker and being a good server. That night we got order taker service. I ordered a steak, it was tough and more of the steak was not edible than was edible. The fries were good and the salad bar was just OK. There was not much of a selection and everything seemed to have been sitting out for quite a while. However, I understand why. They are a new establishment and they are trying to stay afloat in a crummy economy. They use lower quality cuts of beef, and try to keep as much food as possible from spoiling and are reusing what they can for as long as they can. A few tips to the management if you are reading this. Get some better cuts of meat, add more to the salad bar, refresh the food in the salad bar more often, and train your waiters to work more on impressing the guests and being more than an order taker and your business will be much better off. I am willing to give Dessy's another shot for sure though. Don't write this place off though. Give them some time to grow and mature as a business and you will have a decent place to grab a quick bite. Keep at it Dessy's, I want to see you suceed!!
How would this review be described?
++++++++++
A: negative

Problem: this was awful, will not go here again. It was expensive, and, you could not tell what you were getting. The soups were awful, and, the meals were over $15 and up, it was not worth it. The ice cream desserts were melted and more like Ice cream soup, the coffee drinks were over $4.00. Will never go back here again.
How would this review be described?
++++++++++
A: negative

Problem: I met some friends here for dinner and drinks, finding the place is a little tricky especially if you don't make frequent trips Uptown. They offer valet but I'd suggest just parking I the BoA parking garage and taking the elevator down to the restaurant. The atmosphere is fine, nothing fancy but you should expect it from a BBQ joint. The place wasn't busy so we were seated right away. The menu is not very extensive, but includes all the classics : ribs, pulled pork and brisket just to name a few items. For starters we ended up ordering some wings. It's not a bad deal for just $5 you get half a dozen wings with blue cheese and some other dipping sauce. The wings were very tasty! The came out hot and packed with flavor. For my meal I went with the pulled pork sandwich and cheese grits. Meh, it was okay. I've had better pulled pork at other BBQ places and they didn't really give a lot of meat on the sandwich....more bun than meat is no bueno!!! The cheese grits were decent...but again nothing to write home about. If I came back I'd stick with the wings. So why the low score??? Aside from the average food the waitress/bartender had a horrible attitude. I've said this before and I'll say it again....if customer service is NOT your thing....please do us all a favor and pick another job!!! Shitty service ruins the experience and meal every time! Even if the food had been better I'd have to strongly consider give my money to someone who rolls their eyes at me and my guests AND ignores my requests while I'm eating (excuse me for needing a refill on my drinks and extra napkins....ugh!). So try this place at your own risk...or just grab some wings to go!
How would this review be described?
++++++++++
A: negative

Problem: If I could give NEGATIVE TWO Stars, that is what I would rate this place. WHY WHY WHY did I ever come back here? Seems like time does heal all pain. I went through the drive through tonight because the wife was hungry. We try to order with the bumbling fool on the speaker but they are too hard to understand. Maybe that is why we didn't get what we ordered? Or do they really have blatant disregard for what the customer wants? We want grilled chicken breast. We are told they don't have any. WHY? YOU ARE A CHICKEN RESTAURANT! Talk about unprepared. You can't even give the excuse it's because of the dinner rush. It was 8:50pm at night. So, this is what we get: NOT what we ordered - We settled for original since there was no GRILLED. - We DID NOT get our RECEIPT from the person at the window. All we got was our credit card receipt. - So not can we not verify what we ordered but we can't even tell if they got the order wrong in the first place or if they decided to just stick it to the hard paying customer and just give them what THEY THINK that they need. All I know was I paid $16.73 and that is TOO MUCH for how much I got. This is ROBBERY! - I think it's unacceptable that they do not give out receipts. Does this night crew need a retraining? - We ordered THREE chicken plate with white meat. Everywhere else you get TWO chicken breasts and a wing. What did we get? We got a chicken breast and a wing. Do people at KFC know how to count? WHAT IS GOING ON HERE? - Their number on the CC receipt does not get answered. - I try to go to mykfcexperience.com that is on the back of the CC receipt... But you need the order receipt to be able to take the survey! HORRIBLE. Never again. -2 STARS!
How would this review be described?
++++++++++
A:
negative