Teacher:Given an Amazon review, indicate whether it is a 'Positive Review' or 'Negative Review'.
Teacher: Now, understand the problem? Solve this instance: After 6 months this cover has proven to be a complete waste of money. I dont really use my macbook, it's strictly for travel and 90% of the time I use my ipad instead. So, you can imagine my dismay when I pull my macbook air out of my protective case logic sleeve and find the corners of the moshi protector cracked, chipped and splitting apart.<br /><br />I contacted Moshi since it's been almost 6 months and they offer a free lifetime replacement warranty. I explain the situaiton and wait for a reply. Several days later I eventually get a response from a generic CSR rep telling me I need to email them photos of the cracking and a copy of my reciept. A few days later they email me and tell me they are willing to replace the cover but I have to break the exsisting cover in half and send them pictures of it broken with my name writen on a piece of paper in the picture. Only then will they send me a replacement that of which they cannot garuntee that the cracking wont happen on the new cover.<br /><br />Even though I dont use the laptop that often I am unwilling to have it unprotected. I contacted moshi again and they told me I could pay for a second iglaze cover from their website and once I recieve it take pictures of the original one, email them in and they will refund my money.<br /><br />No go. The process in dealing with their customer service department is stricly and ONLY handled via email. There is no phone number to get immediate help or assistance. I contacted amazon and was able to get an exception to return this much too overpriced cover. Apparently you don't \"always\" get what you pay for. I compared my $60 moshi cover againt my frined $15 generic amazon cover and asside from the cheap folding feet on the amazon cover the quality was nearly the same.<br /><br />This cover is going back and I will avoid all moshi products in the future. What you are paying for is a name, not quality and if their business practices continue in their current direction the name soon will not be worth much either.<br /><br />If you don't believe me when I bought this cover it had 4.5 stars. Now look at it, barely 3.25 stars and most of the reviews have been revised with complaints that allign with my own.<br /><br />Good luck, make the smart choice and get a better, quality product.
Student:
Negative Review