Is the following review positive or negative?

Went here based on reviews, at about 3:00pm and it was pretty empty. Ordered the Kalbi ramen lunch special. As we waited various different groups of people arrived and in total there were about 20 people scattered amongst the seating area. We waited and waited and waited for our food, everyone around us gets their food and after about 1 hr and 15min I receive my food. I get it and it is a half order of ramen and 6 pieces of gyoza... Barely puts a dent in my stomach but I am afraid to order anything else because if I did I might as well order dinner since it will take so long. How long does it take to make a ramen order? The broth is already made, the noodle just have to be warmed in boiling water, and the Kalbi doesn't take much to cook and throw in soup???? The ramen noodles are pretty good but the broth was average and the Kalbi was tough and rubbery. Gyoza was average, no better or worse than the frozen ones at the grocery store.
negative