Q: negative

A: Stayed February 2012, traveled on business I am part of an organization in Las Vegas and two times out of the year we hold an event at a hotel. People come to learn about our organization and meet with members for 3 hours. Prior to this stay, we held this event at the Palazzo the past 6 times with no problems whatsoever. After this stay, I am confident in saying that it will be the last time we will ever do business with Platinum. I was shocked at the lack of customer service this staff showed our organization and guests. Having known we were to have a good amount of guests in the room, two managers came into the room and started yelling at us to "get the hell out." Told us we "better get the hell out NOW, we already called Metro." This was after we were already informed by someone in our organization that we had to leave the room because they were kicking us out for having too many people in the room. The event started at 6:30pm and this terrible customer experience happened not even 2 hours into the event. My complaints: 1) Lack of communication with our organization about the number of people allowed in the room. Should have been more clear before allowing us to book the room and having our night ruined. 2) The way by which the two managers handled the situation. Was it really necessary to tell us to get the hell out? Please do not treat us like we are 10 years old. We are guests in your establishment and we paid money to utilize this room. It was because of these two individuals that has caused me to take action and file complaints. In what type of business setting is it ever alright to treat customers like that? In what type of business setting is it ever alright to yell at paying guests? So to all that are reading this, if you are looking for a hotel in Las Vegas where you can really enjoy your stay in Sin City, coming from a resident of Las Vegas for over 20 years, Platinum is NOT the hotel for you. To Platinum management: You lost good business. We will continue to organize our events with Palazzo for they truly stand by their values and principles. It is ALWAYS about the customer.

Q: negative

A: Holy moly does this place have some low standards for their employees! I called in our order and it took me repeating everything 3 to 4 times to get it right. I worked the phone portion at a pizza place and it's not that hard. The computer set up is simple enough an 8 yr old could do it. When my husband went to pick it up he said t was like a glorified Little Cesear's and he had to explain the coupon all over again to them. The pizza was decent though for the price. I like that there is different crust flavors to choose from. Hopefully they get some better customer service because people won't be returning with the current employees they have.

Q: negative

A: Love the venue. Loved the music. The security they have here is out of control.They make it very difficult to have a good time. From the invasive harassment at the front to the constant, in your face presence once inside the show, the security is there and they make sure you know it. We all want to be safe at a show but when the security workers are complete dicks to everyone, it makes the venue suck. We want to come here, have fun and spend our money at your establishment. Management/ownership should take a look at whoever is in charge of security. They're driving your customers away!!

Q: negative

A:
Had bought 2 Groupons and both times, did not received the mani/pedi as stated. My first visit: I booked the appt, was there on time, but they were running behind since they had walk-ins. I waited around for half an hour, but after my nails are supposedly done, they had to be repainted. The sides of my nails were not completely painted, there were nail polish on my cuticles. Does not look clean. I could have done a better job on painting my nails. I let the receptionist know and she spoke to the male owner, and he had the lady owner redo my nails. My second visit: I was 10+ mins late this time, but got helped within 5 mins. Once again, the sides of my nails were not completely painted. I showed them to the receptionist (different one than the first), and she did say that someone is available to redo my nails. Does it really take the 2nd time to do them right? WTH? I was so done with it. I didn't want to sit around any longer. Enough is enough. Likes: Decor a small fridge with drinks Nail Techs-Friendly and some barely talks Dislikes: takes a second try to make painted nails look clean and nice Conclusion: I won't be coming back. Save myself from disappointment and frustration.