Epic failure! I needed two pairs of pants and they were running a BOGO sale. Score, or so I thought. They had one pair in stock and promised the other pair a few days later. I went to pick up the first pair and they were hemmed as promised. A salesman handed them to me to try on and walked me to a dressing room. They fit fine but then he got busy helping somebody else (they work on commission) and I was promptly blown off. I rounded up another salesmen who bagged up my purchase and double checked that my pants were in fact ordered. He told me that they would be there on Monday and not to worry. I got busy and called on Wednesday to find out that my pants were still not there. They promised that they would have the pants tomorrow morning but I'm not holding my breath. Half priced shouldn't be half service. I hate posting negative reviews but this type of customer service is becoming the norm. It turns George Zimmer into a liar and he didn't even sell me the pants.
What is the sentiment of this review?
negative