Problem: I went to the Smashburger Yelp event a couple weeks ago and was pretty impressed with the food and have been raving about those SmashFries since. The burgers were flavorful, not overly greasy, and the fries were cooked to perfection. Unfortunately, that night gave an unrealistic expectation of what the chain really serves up- greasy burgers and old crunchy fries. The only thing that seemed to be as I remembered were the sweet potato fries. We ordered the large burgers, something I won't recommend as they come on the same size bun- the patty is the only thing that's larger which makes it flop over the side of the bun condiment-less. My burger was also served on a tray only half lined with paper, so I had straggling fries. The staff was kind enough the leave the expo ticket on my plate, too (yay fiber!). The tray liner was also soaked in grease, something that didn't happen on Yelp night- I double checked the photos. This is a shame since this location is a stone's throw away from Red Robin, In-n-Out and a couple other places. TIP: Wear a Yelp shirt for good food.
How would this review be described?
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A: negative

Problem: Since they moved to their new building the food is SO much better! The service at the PHX location is phenomenal too. I am from the South and this is the best comfort/soul food I have had in the 2 years I have been in Arizona.
How would this review be described?
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A: positive

Problem: I took our two cats here to get them clipped short for the summer. Cats, as anyone knows, can be difficult critters with which to work. It can be difficult living in the same household at times, too! When I got a recommendation for Misti-Sue, I called and made the appointment. She's a very pleasant woman. She works well with the pets in her care and does an excellent job. For the last three years, I had the cats groomed at one of the major pet food chains. They always came home somewhat traumatized by the experience. One groomer dropped the one cat when she didn't have the pet carrier closed correctly and the cat almost went running through a store with lots of dogs on leashes. Misti-Sue's work is first! I won't hesitate to return to have her groom the youngins again.
How would this review be described?
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A: positive

Problem: I have never stayed at Luxor before until this past weekend. It was a very different experience. First off we waited for our hotel check in for about an hour, after that we got charged 12 percent for tax and this extra service charge which says we get a newspaper for and usage of the pool and two small tiny water bottles per day for I think it was $10.95 or $11.95. Also you can't use all the elevators they won't go to your floor but they will tell you this all later. The wallpaper needs some upgrades for sure ! Also our room was soo screwed up first our alarm clock wasn't working, so we had to call them to get a new one. Than our blow dryer in the room wasn't working. They switched it out and put in a new one after a few hours. After that our shower was clogged and water would not go down ! This was all on our first day :( Pretty sad and depressing. Everything did get fixed but it did take time. Everything just seemed old and broken for some reason. I don't really want to hate this place just because it's shaped a pyramid ! :D Which is soo cool and awesome. For 3 nights I paid $500.00, I don't think it was really worth it.
How would this review be described?
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A:
negative