Problem: The service out of the kitchen is horrible. We waited 20 minutes for appetizers, and 1 hour for 3 hamburgers. Really, it's just a burger. There's no excuse for an hour wait. The waitress took 20 minutes bringing our drink orders over to the table, and by the time they arrived, the ice was melted, the beers were warm. When someone commented on the wait for the drinks, she made them feel as if it was our fault. Rude, unprofessional, burgers poorly cooked. Far too long a wait, and the price too high. McDonalds would have been a better choice than this poseur of a "hip" restaurant. If you want to pay too much for a burger, have shitty service, and a lackluster kitchen, by all means, waste your money here.
How would this review be described?
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A: negative

Problem: No food this time. I was waiting at the bar and I saw the 'cocktail master' preparing some delicate cocktails. I asked him to provide me with a signature spicy Bloody Mary. He was happy to oblige. I found that he was using a 'celery bitter' and this has now become a real hit with me. I could easily identify the bitter and found it very pleasing. Service overall has been efficient and welcoming. I may return for a meal at some point.
How would this review be described?
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A: positive

Problem: I wish it were possible to give no stars. I do not plan on going to this location again. My girlfriend and I were going out buying gifts for a baby shower. We were unsure if they carried diaper bags. We called ahead of time and some lady got on the phone and said yes it is on the 3rd floor. Needless to say, we go up there and no diaper bags in site. However we did find a few other things for the baby shower. The real reason for this rating is based upon the "customer service." I work in loss prevention for another store and have experience doing so. As we walked in, my girlfriend needed to use the restroom which was in an odd location on the 1st floor. As I waited for her to get out, I noticed that a female employee stared at me and proceeded to walk a good 50ft from behind the register to stand right behind me about 10ft away. I watched as she pretended to clean a rack of clothes. When my girlfriend walked out of the restroom we headed for the 3rd floor and I told her about the incident. She thought it was weird as well. Now up at the 3rd floor, we browsed around in the baby area. I felt someone staring at me and noticed that a gentlemen was half way across the area watching our every move like we were stealing our being suspicious. (Note that my girlfriend and I had no bags, purses, or baggy clothing whatsoever.) I told my girlfriend we are being watched again. She got upset but thought I was joking. As we made our way to the escalator, we passed the appliance area. The same gentlemen that was staring at me stood no more than 5ft away from us. We both had nothing in our hands. I looked in the clearance area of the appliances and the employee felt it necessary to walk right next to me, stand and pretend to look or count a display merchandise setup. My girlfriend stood array from me and watch the guy watch me. I felt extremely uncomfortable. I understand trying to prevent theft and being cautious, but I felt their loss prevention staff and employees were going too far. As my girlfriend and I were leaving, she even felt uncomfortable and was irritated at the actions and behaviors these employees were doing. Again, being apart of the loss prevention team, I understand how things work and what employees and customers do. But to make my shopping experience that uncomfortable was uncalled for. I hope this was merely an isolated incident and it doesn't happen to every customer who is a true paying customer.
How would this review be described?
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A: negative

Problem: Delhi Palace is my favorite Indian food restaurant... ever! Do not be deterred by the exterior. Just trust me on this one. What awaits you inside will make you forget everything you have ever known and loved... you will want to sit there and eat until you can eat no more. The buffet is a great value and the food is consistently fresh and delicious. I have been going here since I was a young teenager and have always loved it. But, the ultimate proof of their quality and authenticity came when I took my two friends who grew up in India and were visiting Phoenix for the weekend. They thought it was excellent. If you go to the buffet try everything. If you go there for dinner, I highly recommend the Chicken Makhani. Do not miss out on this gem.
How would this review be described?
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A:
positive