How might one describe the sentiment of this review?
Very disappointed. I was new to the area and was recommended to Dolce by a colleague. Unfortunately, I found that their services, from salon to spa, are hit-or-miss. I have experienced excellent service as well as below average service (i.e., had to go back in less than two weeks to have color and cut corrected - - more than once). My personal opinion is that the service is a reflection of their high turnover rate. I was going every 8 weeks for hair services for about 8 months and was only able to book with the same colorist/stylist two times in a row. Following my first two appointments I was placed with a new colorist/stylist each time. I finally gave up and found a new salon that I love and that I am able to book with the same professional every time. The only other comment I have is that booking was also hit-or-miss. The employees that book the appointments are either very professional and helpful or act like your call is an inconvenience to handle. If they could maintain more consistency, I would have loved to be a long-time customer.
negative