Article: As a hotel manager, you rely on good staff members. This includes everyone from the desk clerk to the maids to the custodians. You want your guests to see efficient and helpful staff members who enjoy and are proud of their work. You need to be able to rely on your staff to do their jobs as expected, without excessive oversight. You should find out from the hotel owners or managers over you whether you have authority to fire and hire new staff members, if necessary. Maintain regular dialogue with your staff members. They need feedback about the quality of their work, both good and bad. You also need to communicate regularly with hotel staff about any changes or special events that may be coming up. Surprises are nice for guests, but not for employees. Remember that good communication goes both ways. Encourage staff members to speak to you, and listen to what they say. Staff should report any concerns they have or problems that they see throughout the hotel. This will help you correct things before the guests notice them. Realize that you cannot do everything by yourself. Decide which duties you can delegate to appropriate staff members and encourage them to work independently. Find the effective level between your personal involvement and over-supervision. For example, if your hotel includes a restaurant, you may not personally need to assign the work schedule for waitstaff. Delegate that task to a "head waiter" or allow the waitstaff to work as a team to develop a functioning schedule. You may still need to provide some oversight, but delegation is the key to higher productivity. Your hotel guests will expect a positive experience when they visit, and that comes from the staff working around them. As the manager, you need to foster enjoyment among your staff. Go beyond just keeping your staff well paid. Find ways to encourage positivity throughout your hotel. Some ideas might include: Institute an incentive program for staff members with solutions to problems. Provide positive feedback whenever you can. Recognize staff members publicly for good work. Host occasional social events for your staff. If you want your hotel to improve overall, your staff should be encouraged to improve individually. Provide job-appropriate training opportunities. These might be workshops on improving customer relations or cooking classes for your restaurant staff. Talk with your staff to learn their needs. You can also research industry publications for additional ideas. You should always provide adequate mentorship and training for new staff members. Providing opportunities for staff to learn and move up within the hotel promotes overall morale and helps you develop well-rounded employees.
What is a summary of what this article is about?
Hire good people. Communicate regularly with staff. Delegate and encourage independence. Encourage positive morale. Provide continued training for staff.