Read the following conversation and answer the question. W: Hello, is this the Reception Desk? M: Yes, may I help you? M: This is Henry Jones in Room 742. I checked in about ten minutes ago. W: Ah, yes, Mr. Jones. How can I help you? M: The bathroom is in an absolutely terrible condition. When I tried the shower, no water came out at all. W: Oh, dear, I'm sorry to hear that. I'll have it fixed immediately. M: And that is not all. There is no soap, towel or toilet paper. W: I apologize for this, Mr. Jones. We're rather short staffed at present. The housekeeper should have checked your room. We'll attend to it as soon as possible. There's been a misunderstanding. M: That's all right. The most important thing is to fix it as soon as possible. Question: What is the hotel badly short of according to the conversation? - Labor force. - Visitors and guests. - Money to hire more workers.
Labor force.

Read the following conversation and answer the question. W: How long have you been at this school? M: I have been here for about 8 years. I came here when I was 20. Question: How old is the man now? - 22 years old. - 28 years old. - 26 years old.
28 years old.

Q: Read the following conversation and answer the question. Daughter: Dad. You love me, don't you? Father: Of course, I do. Why do you ask ... Ah, what's on your mind? Daughter: Well, I saw this great offer for a free cell phone here in the newspaper, and ... Father: Free? Nothing's ever free. Daughter: Well, the phone is free ... after a $50 mail-in rebate. Father: Ah, so that's the catch. And why do you need a cell phone anyway? Daughter: Dad. All my friends have one, and I can use it to call you in case the car breaks down. Father: Ah, I don't know. There are always so many fees. Daughter: But the monthly charge for this service is only $29.99, with 1,000 free weekday minutes nationwide, and unlimited weekend minutes. Plus, unlimited, anytime minutes for anyone using the same service. Father: I don't know. Daughter: And you can roll over the extra minutes to the next month instead of just losing them. What do you think of that? Father: Yeah, but what is the term of the service agreement? Daughter: It's only for six months. Father: But what if you cancel early? Daughter: Um ... Ah, there's a cancellation fee of $200, but with ... Father: Two hundred bucks! Daughter: Yeah, but you won't have to worry about me while I'm driving the new car. Father: New car? What new car? Daughter: The new car you'll need to buy so I can use the cell phone. I mean, what's it gonna look like if I'm using a cell phone in our old lemon. Father: Teenagers. What'll they think of next? Question: is one major feature of the calling plan? - 1000 anytime minutes - unlimited weekday minutes - 1000 free weekday minutes
A: 1000 free weekday minutes

Question: Read the following conversation and answer the question. M: How old is the building? W: It was built twelve years ago. Question: When was the building built? - Seven years ago. - Twenty years ago. - Twelve years ago.
Answer: Twelve years ago.

*Question*
Read the following conversation and answer the question. M: Are you looking forward to a trip to Canada, Julie? W: I can't wait to see Canada, Jack. But I'm afraid of the journey. My husband insists on flying, but I want to sail. Planes make me nervous. M: There is nothing to be frightened of. How many planes fly across the Atlantic every day? W: I've no idea. Hundreds, I suppose. M: And how often do you hear of a plane accident? Once or twice a year? W: Yes, but planes fly so high and fast that one accident is enough. M: Look, there are more road deaths per day than air deaths per year. Air transport is really safe compared with road transport. W: I'd still prefer to go by sea. Ships may not travel fast but at least you can relax. M: It's fine if you are a good sailor, but have you ever traveled far in a rough sea? W: No, I've only been in a boat once. I sailed down the river on a sightseeing tour. But in any case, I'd rather be seasick than dead.' Question: What is Jack's opinion? - He thinks air transport is the safest. - He thinks air transport is really safe compared with road transport. - He thinks air transport is safer than water transport.
**Answer**
He thinks air transport is really safe compared with road transport.

*Question*
Read the following conversation and answer the question. M: Sorry to trouble you. May I have a blanket please? I feel cold. W: Yes, of course, but could you wait until after take-off please? Question: What is the probable relationship between the two speakers? - Guest and receptionist. - Passenger and air hostess. - Customer and shop assistant.
**Answer**
Passenger and air hostess.