Choose your answer: is the following review positive or negative?

I see a theme here. They completely mess up, then send someone ELSE back to fix the problem. I was told that I would receive a call before the tech's arrival. I did not. When the tech finally arrived, late, I asked him to wait 5 minutes while I finished a phone call. The Tech was aggressive, & refused to wait. After I agreed to open the garage door the tech insisted that I move the vehicle there in. I said that I would. About a minute later the Tech knocked loudly on my inner garage door. As I answered the Tech became belligerent & angry when I informed him that I needed 3 more minutes on the phone. The Tech very rudely informed me that my request for a few minutes was unacceptable. I asked the Tech to leave. The tech approached me, I began to shut the garage door, he stopped, turned around & began to pick up his tools stating that I would still be billed. I told the Tech that there was no way that I would pay for this. He left. Good thing I didn't have to shoot him. My experience on the phone with them wasn't so great either. RUN AWAY FROM THIS COMPANY!- even if the owners or have some good employee(s), the fact that they would hire such a person speaks volumes. I plan to take my complaint to the BBB etc. And will consider Police involvement.

Pick your answer from: (I). negative. (II). positive.
(I).