Q: positive

A: It doesn't get any better than this, dining where Joe DiMaggio and Marilyn Monroe did. And it looks the same as when they were there. This is fine dining at it's best and worth every penny (lots and lots of them). There is a reason they have been around for over 50 years and they are always crowded (which is pretty amazing since it is really easy to spend $100 or more on dinner for two). The food was spectacular, as was the service. The water they serve is bottled Perrier. The menu choices are expected, steaks, seafood, etc., but the food is exquisite in both preparation and taste. Best damn $10 martini I have ever had. This is a great place to go for a special occasion, an intimate evening or celebration. It is a trip back in time to an almost forgotten era, a place to experience great food and fine dining, one you will soon not forget.

Q: negative

A: The customer service at this place sucks. It was just my wife and I and we were celebrating her birthday. Our waiter was apparently training another server. My wife ordered her steak to be well done and she realizes that chef's hate when someone asks for the steak to be cooked well done but that is the way she likes it. They offered to butterfly the steak to ensure that it was cooked correctly and she agreed. When the runner brought the meal out, a vast majority of the steak it was medium-rare at best. She also ordered the Heirloom Carrots which most of them came out burned. Unfortunately, neither our waiter nor his trainee came out to check on us for at least 20 minutes after we received our meal. My wife ate the part of the steak that was cooked to her request and some of the unburned carrots. We both ran out of water and she ran out of her soda and it sat empty on our table for at least 10 minutes. Luckily, we were sitting in the corner so I reached over and grabbed the bottle of water and refilled both our glasses. Our waiter walked near our table several times but never checked on us. Normally, I would have raised my hand and asked for something but after awhile, it became a test to see just how long this guy was actually going to go without even asking how our dinner was. This was a Saturday night during dinner and I understand that it was busy, and I understand that our waiter was probably busier than normal because he was training the other guy but there is absolutely no excuse for not checking on our table for roughly 20 minutes after the meal is brought out. When our waiter finally checked on us, I asked for the manager. I explained to the manager that we had 3 problems, 1) the steak was not cooked correctly 2) most of the carrots were burned 3) our waiter never came by to check on us and my wife's soda had been empty for most of the meal. The manager left the table to go speak to the chef. When he returned, he partially apologized but mostly he took the position that the steaks are butcher cut not machine cut so it makes the steak thicker and apparently harder to cook. This is total BS to say that a chef is unable to properly cook a steak to the customer's request because it is thick, especially considering that it was butterfly cut. He also stated that the carrots are supposed to be charred but most of them were this way while the others were normal. The charred carrots were cooked too much and tasted burned. He offered to take the carrots off the bill but we stated that it would not be necessary since my wife ate some of the unburned ones. The waiter promptly returned with a soda while the manager was talking to us the second time. Probably the most shocking thing is that the waiter never apologized. I expected him to say that he was sorry and that he is really busy tonight but he didn't say anything to us. There is no doubt that he knew exactly why we asked for the manager. My dinner was fine so this experience was not entirely negative. We also expected that maybe they would comp a desert or do something to make the situation right but they did not (although I did decline to have the carrots taken off the ticket). I realize that almost everyone on Yelp loves this place, which is why we went there but I expected way more. We spent nearly $100 for the two of us and I realize that it is not the most expensive meal in the world but we should most certainly have a better customer service experience.

Q: positive

A: Great atmosphere n great food. On the pricey side.

Q: negative

A:
Used to love this place til their white woman employee was rude to me when I came in 30 minutes before closing. Came back a week later, told the owner, and he defended her. Nothing special about this place, so I will go to one of the other gazillion nail places in this town.