Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I had a great time here! It is centerally located in Chicago so walking around is so easy and pleasent. The staff was amazing and very helpful! Parking was a bit steep, but to be expected. The room was very nice and the bed and linens were very confortable. The yoga mat rental was wonderful as well! Wonderful and relaxing experience overall.

positive

My wife and I travelled to Chicago and really were treated like royalty by the hotel staff! (My brother and his wife also stayed during this period.) The front desk staff, the concierge, the Star Bucks server, the restaurant, the lounge servers . . . all were wonderful! The rooms were spacious and the flat screen tv was really great! The bath room was a real plus ... it was huge and had everything one desires. Great view from 20th floor to Michigan Avenue below! Overall, great stay and highly recommended!

positive

While traveling in Chicago I stayed at the Sofitel on Chestnut Street. Though the hotel was a beautiful and comfortable as the advertisements suggest; service was severely lacking. I arrived late at night and had one peaceful dreamy nights sleep before being woke up at dawn. I reserved a room on one of the lower floors unaware of the construction happening in the area. I complained that I had not been informed of the construction and requested another room. My complaint was totally disregarded. I was told there were no other rooms in the whole hotel available. When I explained that the noise was bothersome I was treated rudely. The woman at the front desk actually ask me if I thought she could make the workers stop. I understand that the staff has no control over the noise. They did however know about the construction. Information I did not have at the time I booked. Information that would have swayed my decision. Then to treat me so rudely for bringing it to their attention. I will not be staying there again.
negative