The service was way below average! We had a large party but we should not have to get our own menus and flag down a bus boy to get the waitress to take our drink orders 15 min after being seated. Requests for condiments, drink refills, and napkins for a spilled beer the waitress mishandled were repeatedly requested. The cherry on top, was when one of our party members asked if the tip was already added to all our tickets to clarify the 18% gratuity and the waitress tried to tell her the gratuity is not the tip and she can add the tip as well. I asked for a manager and the manager came over with attitude to state, "I hear someone is upset about the gratuity.." This place has the worst service, and staff I have ever encountered! They were completely insulting to all of us that have worked in the service industry!
Choose the sentiment of this review?
Possible answers: (a). negative. (b). positive.
(a).