Problem: What would be an example of an positive review?

Answer: Very helpful and friendly staff. Got to see the doctor about 15 minutes after my scheduled appointment time (so the wait wasn't too bad). Plus the Bugs Bunny band-aid at the blood draw was kind of a nice touch!

Problem: What would be an example of an negative review?

Answer: Terrible, horrible no good service and less than mediocre food. The place was not busy at all. There were only about 6 or 7 tables of customers in the whole place. The waitress never offered to give us refills and the food took soooo long to come. After an hour of waiting and being ignored by our waitress, I asked the hostess if I could speak to the manager. She came back and said that she spoke with our server and our food would be out shortly. So, I asked her again if she would get the manager for me like I asked in the first place. I didn't ask her to talk to our server. When our server finally came back to our table she apologized in a snarky way and said she got really busy, but like i said, the place was nearly empty. The manager was nice enough and our food came out as he was talking to us, except for our pizza. The server said that she was still waiting on our pizza... after an hour! When it finally did come out, it was burnt on one side. The potatoes we ordered were extremely lemony and the vegetables were totally water logged and mushy. I will never again eat here, even if someone paid me to.

Problem: What would be an example of an positive review?

Answer:
THAT ICE CREAM WAS SO GOOODDDDD!! The only reason I am giving it a 4/5 stars is because I think it's too sweet as you get to the bottom and then the M&M becomes WAY too sweet. However, I could eat the waffle cone all day. I got the birthday cake which is absolutely amazing. It really is a Pittsburgh gem.