Detailed Instructions: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Q: After emailing my experience to Food -4-Less I get this email and have yet to hear back from any store manager. I just dont get it they expect consummers to come back to be treated bad and, feel like the bad guy. I will continue to avoid Food-4-Less and is I see a sale in there add and just take it to Walmart for the price match. Food-4-less has lost a customer for life.

Dear George-Elliott:

Thank you for taking the time to share your experiences from your recent trip to Food 4 Less. I am so sorry that your shopping trip was not satisfactory. Our customers expect and deserve quality products and great customer service that makes them want to return. We do appreciate knowing when we have fallen short of that. I am forwarding your concerns to the head store director so they can discuss your experience with the management team and I feel confident in knowing that the necessary steps will be taken to ensure that you and others have a better shopping experience moving forward. We certainly do not want to see you go elsewhere to purchase your groceries.

Thank you again for bringing this to our attention. We appreciate the opportunity to address your concerns and we hope you will give us a chance to earn back your trust and loyalty. Thank you for your patronage and have a great day.

Sincerely,

Nash
Kroger Customer Connect
The Kroger Family of Stores
A:
NEGATIVE