Sentiment analysis: The food is pretty good, if you actually get what you ordered. I only get take out and as much as I try to check something is usually wrong when I get home. Ordered chips and salsa and only got chips covered in cilantro? I don't get it. The guacamole was a neon green and I decided to steer clear of that. Horchata is watery. I prefer Roberto's and will drive the extra distance next time.

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negative

Sentiment analysis: I called this company on 12/8/11 & a gentleman answered the phone with a "Hello". I thought I had reached someone's house by accident. The gentleman I spoke with was named "Ron" (I believe). I asked Ron about his anti allergen product "Responsible Care", Ron didn't really want to focus on my question, but more about him being the best technician out there & how most others are a scam by switching products out etc etc... When he was finished his long story on other companies scamming people & how it was the technician behind the cleaning & not the product or equipment that made the carpet clean, I asked respectfully "not to be demeaning, but how much can different techniques between techs make a difference. Isn't it really just moving a cleaner across a carpet or floor"? After all his ranting (about 5min worth) on how much the technician affected the cleaning, I thought that would be a legitimate question. The next thing I knew Ron told me "I don't have time for this, goodbye" then hung up on me! I want to be clear I have not used this company, but Ron was far from professional on the phone throughout our conversation & then hanging up on me after he became offended by my question??? If this guy is the best out there, it would be hard to get past his sales technique to try him out as he comes across as a loose cannon, from the unprofessional way he answered the phone, to hanging up on me & not answering my question. If you decide to use this company, I hope the job itself is much better than his sales pitch/question answering skills...Good luck!!

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negative

Sentiment analysis: I have been here a few times and it was a 3-4 star lunch spot before today. I haven't really been able to eat for 2 days due to the loss of my grandmother and grieving. So i stopped in here for lunch break today as its close to my job. I was in line and was waiting patiently to take my turn in line. Some young kid cuts to the front of the line with his buddy and the cashier sees him and says nothing just welcomes him to the counter and takes his order like nothing happened. Another girl decides to jump on the register by the door ans screams out next ...i look to see if the guy in front of me is going to go and she yells out looking at me ..come on who's next lets go. I walk up and ask her for a hamburger meal with avocado and a chocolate shake. She says do you want fries with that.... i say ..yes i just told you i wanted the meal. She replies with you obviously need to speak up because i didn't hear you....she then is banging away on her register to show me she is irritated with me then snaps at me and says what size shake do you want....i tell her small and she makes me repeat it again. She tells me the total and snatches the 20.00 out of my hand and gives me back the change. I ask for a receipt and she rolls her eyes at me and bangs away again on the register hands me receipt and turns her back on me walks to the back counter and turns and looks at me while she is talking to someone else to let me know shes discussing me. The woman was thin and dark skinned with a long black ponytail and a nasty disposition. Ticket number 488813-2 at 12:54 sever 20- shelby. I hope a manger speaks with her about the simple kindness she could show her guests and that a pleasant attitude and smile could go a long way . You never know what someone else may be going thru and to have to deal with that while I'm already grieving was something that could have been avoided.

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negative