Sentiment analysis: I hope this place decides to invest in a better staff. I was soooo looking forward to some Cajun food, but I cannot comment on the food because I didn't get a chance to eat any. Our server was nice, but it was clear he never served before....and I am a waitress that works at a strip casino. I was with my husband and two friends, my friends arrived first and they told me they waited 25 min for their drinks and they were the only ones sitting at the bar. We sat at a table in the bar area and I told my waiter that I would like an order of alligator while we looked at the rest of the menu. It was "All you can eat ribs" night, and my hubby and friends wanted that but couldn't get it cause we were told they ran out. My friends said there wasn't anything else they saw that they wanted (picky eaters, definitely not the restaurant's problem) so they wanted to leave because they were already annoyed with they drink situation. This is 20 min after we sat down, and still no app. I told our waiter that we wanted to cancel the app order, and he looked at me like he had no idea what I was talking about. I totally understand messing up and forgetting an order, but he came back with our bill for our drinks and said that he didn't put the app order in cause he wanted the app to come out with our dinner. My husband asked him what was the point of having an APPETIZER if it came out with the dinner, the waiter just stammered and tried to make up an excuse. Disappointing. Maybe they were just off their game that night, but a bad first impression for sure.
+++++++++
negative

Sentiment analysis: I used to come here often when I was married and lived in the area, my husband and I loved to play pool here with friends. I don't know if I was looking at life through rose colored glasses back then but the Hidden House seemed so much more pleasing than it does today. I live in the east valley and my friend lives in the west valley so when he wanted to meet up to shoot some pool I recommended the Hidden House. When I opened the door I thought "oh shit, this was a mistake." The place just looks sad inside, like where people go when they need to cry in their beer or contemplate suicide.
+++++++++
negative

Sentiment analysis: Terrible experience. Reservation at 3 they go ally got us in at 330. Even if your not eating you have to pay for a meal to sit with the rest of the party that is eating. Service awfully slow took 45 to get main meal and wait staff doesn't pay attention to guest. Ruined a thanksgiving dinner that's for sure. I would never come back here.
+++++++++
negative