Question: Write a multi-choice question for the following article: Article: In June 2013 a five-year-old boy, Toby, was walking home from school thinking about the long summer ahead. Money was tight that year and Toby's parents had told him they would not be able to afford a holiday. Instead of dreaming about foreign travel, he had been reading a book, Letter to New Zealand, where the author explains what happens in an envelope's journey from England to the other side of the world. As they neared their house, Toby asked his mum, Sabine, if he could write a letter to New Zealand. After a few more steps he was struck by an even better idea. "Can I write a letter to every country in the world?" Sabine says she often wonders what would have happened if she had replied differently that day. "It was just one of those typical questions that five-year-olds have," she says. " If he had asked me in the evening when I was tired, I might have refused. But as parents you realize there's a lot of power in just allowing kids to have a go. Also, it seemed a nice way to do some armchair exploration. So I told him" Let's see how far you get." The answer was very far indeed. Toby has since written and posted letters to all 193 UN mumber states, as well as numerous other bad-conditioned areas with comforting ones. To date he has written 681 letters- the best of which have been selected to appear in a new book called Dear World, How Are You?- although so productive is Toby' pen that the number will have risen by the time you read this. "Writing these letters has made me realize that the world isn't actually all that big," he says with a grin. In the future, part of him would like to be a musical director to turn his beloved Star Wars into a ballet. Of course, he also hopes to travel the globe in person to see some of the countries where his letters have ended up. "We're so lucky to have this wonderful world, and I hope we can live on planet Earth in peace."
Answer: Question: What's the influence of writing letters to Toby?Options:A He has traveled to 193 UN number states.B He understands more about the world.C He becomes productive in writing stories.D He has to put his letters into a book.Answer:B

Question: Write a multi-choice question for the following article: Article: Step into Pat Lundin's home and you'll be greeted by 500 smiling faces of dolls. Lundin, 82, describes herself as "doll crazy". And she's not alone. As a member of Timeless Treasures Doll Club of Largo, she frequently meets with 25 other women who share her hobby. Once a month, they gather at the Palms of Largo to show off their latest finds and catch up on news in the world of doll collecting. On Saturday, the club will hold the Palms of Largo Fifth Annual Doll Show. The program will include 37 vendors with both classic and contemporary dolls for sale. "Timeless Treasures is a club that's open to doll lovers regardless of the age of the doll," said Judy Smith, president of the organization. "Some doll clubs require members have a certain number of antique dolls, but we don't. we make sure we are not terribly formal." Smith, 71, is a retired schoolteacher who owns Judy's Doll Hospital, a part-time business she operates out of her home. She will have a table offering repair and appraisal services. Smith firs began studying and collecting dolls in her early 20s,in Glassboro, New Jersey, she does not know how many dolls she owns, or how many repairs she has made over the years. But she does know the age of her oldest doll. "She's 129," Smith said. "It is a German-made doll that belonged to my grandmother , and it sits in my living room." The show is for both the beginner as well as the experienced collector, said Anita Munson, one of the show's organizers. Over the years, Munson, 82, has learned how to identify a valuable doll. "Generally speaking porcelain dolls are the most valuable," she said. "But the porcelain will not be shiny." Smith believes many people will attend to find out how much their dolls are worth. She wants them to know more. "Because the dolls reflect what the children were wearing and doing at a particular period of time, they can be a great history lesson for children now," she said.
Answer: Question: The passage is written mainly to _ .Options:A describe the color1ful life of a group of elderly womenB explain why some people like collecting old dollsC introduce a recent doll show and its host organizationD offer knowledge and experience about doll collectingAnswer:C

Question: Write a multi-choice question for the following article: Article: No matter what type of business you run, it has to deal with situations in which things go wrong from your customer's point of view. Complaints can be a great source of information for the organizations. So it's important to learn to deal with customer complaints efficiently. Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him. Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It's important for you to know that your apology must appear _ to the customer, and not an empty exercise. And also you should show the customer you've accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you'll do something about his complaint. Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you'll be unable to resolve the problem immediately. In this case it's important to let your customer know how long it'll take to take action on his complaint. Fourthly, a simple "Thank you" is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company's service or product you need to know about. Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you're sorry for the mistake that was made. It isn't necessary to give something that is costly; but a coupon for a free drink or movie is fine. Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
Answer:
Question: The author thinks that customer complaints _ .Options:A are easy to deal withB are really quite annoyingC can actually be avoidedD are sometimes beneficialAnswer:D