(Q).
Read the article and select the best answer. Article: Dear Mr.Watson, CLAIM AL54323432--STORM DAMAGE TO ROOF I received a cheque for $623 dated 26 January in payment of my recent claim .However, I wish to tell you how upset I have been by the way your Claims Assessor, Mr.Michael Tan, handled this claim. When Mr.Tan first called me, he specifically told me that he believed I had been overcharged, and he would expect to pay that price for work on a double garage, rather than a single garage like mine.Mr.Tan suggested that I neither use nor recommend _ again.He continued to tell me it was unlikely for me to receive full payment.Never during this conversation did he mention that the reason for not receiving full payment was because of the nature of my insurance policy. Consequently, I wrote to Mr.Lance Ashe to complain about his pricing, stating that I was very upset thinking that he could have taken advantage by overcharging a 73-year-old woman.Mr.Ashe telephoned me immediately and explained his charges in detail.He later reported back to me that Mr.Tan explained that I would not receive full payment because of the type of policy I hold, which does not cover wear and tear.This was the first time this issue had been brought to my attention, so you can imagine my surprise. When I received Mr.Tan's letter of 2 February, this situation was explained.If this had been explained in the first place I would have accepted it and would not have questioned Mr.Ashe's charges.Instead, by telling me initially that I had been overcharged for this work, he caused a great deal of upset, not only for me but also for Mr.Ashe. I believed this claim was handled badly by Mr.Tan from the beginning.Therefore, a great deal of embarrassment has been caused over this issue. I felt you should know how disappointed and upset I am.I trust you will look into this and ensure that such claims are handled more appropriately in the future. Yours sincerely, Mrs.Richard Question: We can learn from the passage that Mr.Tan works in a/an _ . Options: A: welfare organization B: nursing house C: local affairs office D: insurance company
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D

(Q).
Read the article and select the best answer. Article: I am an English dictionary. I can still remember the day my ex-owner bought me. He had stood in front of the shelf for around half an hour before finally picking me. Originally, he chose my neighbor. But because she had some ink on the cover, he put her down and chose me instead. I may sound arrogant . But please forgive me. I am so proud of my vocabulary. With 100,000 entries and 300,000 examples, I think no scholar can be more knowledgeable than me. My only weakness is that I can't speak. But that is not my fault. I was not designed to speak in the first place. My ex-owner was supposed to read the phonetic symbols clearly printed beside each word, which were also my selling point. I should have been respected but have ended up lying next to a piece of used toilet paper inside the rubbish bin. It is all because of the electronic dictionary. He is the bad guy because he takes advantage of my one weakness. And I just don't understand why he can be so slim. He also has about 100,000entries but 450,000 examples! But I know this was not the reason why my ex-owner was attracted, for he was not a very diligent student and seldom read the examples listed. The main reason was that the bad guy had so many games in him. My ex-owner always pretended to be working hard while actually he was playing games. My ex-owner put me on his bookshelf because of my awesome English name "Advanced English Dictionary". He wanted people to think that he was an advanced learner. I wanted to tell him that it would be better if he hid the comic books standing next to me. But, you know, I can't speak. I stood there for years. I was so bored. So I talked to the comic book next to me. Under normal circumstances, I wouldn't have talked to him because I was educated and he was not. But who else could I choose? He told me that my ex-owner had read him once only and then put him there. I was upset because he had never read me from page one to page 1,000. Was I not a better book than the comic book? I wanted to challenge his honesty but... Question: Why does the dictionary think that the electronic dictionary is the "bad guy"? Options: A: I t contains more words and examples. B: It can actually pronounce the words. C: It has a smaller size. D: It has many games.
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B

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Read the article and select the best answer. Article: TIME IS IT.Over 92% of people who own exercise equipment snd 88% of people who own health club memberships do not exercise.A 4-minute complete workout is no longer hard to believe for all the people who have bought our excellent Range of Motion machine (ROM) since 1990.Over 97% of people who rent our ROM for 30 days end up buying it,due to the health benefits experienced during that tryout and the ROM performance score that tells the story of health and fitness improvement.At under 20 cents per use,the 4-minute ROM exercise is the least expensive full body complete exercise a person can do.How do we know that it is under 20 cents per use?Over 90% of ROM machines go to private homes,but we have a few that are in commercial use for 12 years and they have endured over 80,000 uses each,without need of repair.The ROM 4-minute workout is for people from 10 to over 100 years old and highly trained athletes as well.The ROM balances blood sugar,and repairs bad backs and shoulders.Too good to be ture?Get our free video and see for yourself.The best proof for us is that 97% of rentals become sales.Please visit our websit at www. Fitness.com or call (800)123-6460. Factory Showroom : EOMFAB. 823 Main Street , Batom Ronge , LA70893 Fax(800)123-6461 Email: sakes @fitness. Com Question: What is ROM? Options: A: A peice of exercise equipment. B: A club membership card. C: A commercial health club. D: An electric wheelchair.
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A