Problem: What would be an example of an positive review?

Answer: We are loyal Iceberg fans from SLC, UT. The only negative comment I have is that occasionally they are sorely under staffed and the wait can be 10-15 minutes, but the shakes are well worth the wait. Cindy, one of the managers is awesome! We visit at least once a week if not more. Love it!

Problem: What would be an example of an positive review?

Answer: Every time we drive through this Stsrbucks, their cheery service brightens our day. The orders are always correct and they make a great effort to go above and beyond for any special request. So happy to have such a nice Starbucks to stop in at so close to work!

Problem: What would be an example of an negative review?

Answer:
I've ordered from here for close to 4 years and up until today the food and customer service has been exceptional. I usually order between $15 and $25 for one order. Today I was buying food for my family to be delivered and spent about double that. For $50 including tip, I expect good food and the same level of customer service I would get as if I was sitting in the restaurant. I ordered the beef and meatball soup with large flat noodles like I always do. And like always I ask that they exclude the beef syrups and instead add more meatballs. It's never been a problem until today. When my order arrived I got two orders of half meatball soups with some type of noodle I didn't ask for. When I called to confirm, I was given the run around and asked that the owner or manager call me back. I was told that the order was a mistake by the girl on the phone but I shouldve only paid $5 per order of soup because it was minus the beef strips. Wrong. I was charged full price. When I relayed these issues to the owner I was courteous and let him know that the food was always good but that my order wasn't how I normally receive it. He informed me that I had been wrong for close to four years and that they had been screwing up orders for that amount of time as they price is the same whether I order with or without beef strips. Odd that all of a sudden when I have an issue has everything been wrong all these years. Customer service was lacking and so shall my business. I shouldve ordered the pizza instead.