Read the article and select the best answer. Article: Most of us use the telephone several times a day to talk with friends or make social arrangements . These calls are usually quite easy and require little planning. Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world. If you want to ensure good public relations, you need to master effective telephone techniques. You should try to give an impression of an efficient, friendly, progressive company eager to give good service. Before calling Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference. Check the number. A great deal of money is wasted each year on dialing wrong numbers. Plan your call. Make a list of points and questions to be raised. Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say "Hold on while I look for that." If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible. Avoid interruptions. Call at a time when you are unlikely to be distracted . During the call Be courteous, polite. Make time for suitable greetings like "How are you today, Jim?" and "Did you enjoy your holiday"? Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested. Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly. Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved. Be courteous. Finish by thanking the caller for his or her time and trouble. After the call Make notes. Let it become a habit to make notes of the call and place them in an appropriate file. Take actions. If you need to send a letter of confirmation or inform someone in your organization... Question: This passage is mainly about _ . Options: A: how to become a dependable company B: how to ensure public relations C: some service a company should have D: some telephone techniques for business purpose
D

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Read the article and select the best answer. Article: Book 1Elixirwritten by Eric Walters Twelve-year-old Roth becomes a friend of Dr. Banting and his assistant, Mr. Best, who are doing research on a cure for diabetes . She finds herself torn between her sympathy for the animals being experimented on and her friendship with Banting and Best. Book 2George Washington Carver written by Elizabeth Macleod Meet the "Peanut Specialist", George Washington Carver, the inventor and professor who made over 325 products out of peanuts. Through his agricultural research, he also greatly improved the lives of countless black farmers in the southern United States. See also Macleod's Albert Einstein: A Life of Genius. Book 3The Inuit Thought of It: Amazing Arctic Innovations written by Alootook Ipellie & David MacDonald Explore more than 40 ideas necessary to Inuit survival. From ideas familiar to us today to inventive concepts that shaped their lives, celebrate the creativity of a remarkably intelligent people. Also see other books: The Chinese Thought of It by Tingxing Ye and A Native American Thought of It by Rocky Landon and David MacDonald. Book 4 Made in Canada: 101 Amazing Achievements written by Bev Spencer What things do we use daily that have a Canadian connection? Here are 101 common things that were invented in Canada or by a Canadian, including the Blackberry, alkaline batteries and the Blue Box recycling program. Book 5Newton and the Time Machinewritten by Michael McGowan Ten-year-old boy Newton has invented a time machine to see dinosaurs up close. But it disappears on a test run with his two huge friends, King Herbert and Queen Certrude, can he save them before time runs out? Question: In Book 5, King Herbert and Queen Gertrude are _ . Options: A: Newton's human friends B: the names of the time machine C: two dinosaurs D: the inventions of the time machine
(Answer)
C

Ques: Read the article and select the best answer. Article: Our clothes are a powerful tool that can make us feel better about ourselves. One way in which this works is by wearing different color1s of clothes. Normally when we are sad, we will wear dark color1ed clothes. Oppositely, when we are happy, we often choose to wear brightly color1ed clothes. The reason for this is that our choice of color1 mirrors is how we are feeling. Those who don't believe in the idea are often heard saying, "if only this truly worked". Well in reply to those people, there has been a lot of research into what happens to someone's feelings when they are asked to wear just one color1 of clothes. It has been proven that if we wear particular color1s of clothes they can change our feelings. Suppose we are feeling sad, if we wear black we may begin to feel worse. However, if we wear green, red or yellow, we may begin to feel better. Each color1 is said to have its own healing power. So remember, if you are not feeling your best, you can always try out some different color1ed clothes. If one color1 has no effect on your feelings, maybe another will. Question: When we are happy, we often choose to wear_clothes. Options: A: dark color1ed B: white C: light color1ed D: brightly color1ed
Ans: D

Read the article and select the best answer. Article: HONG KONG -- Hong Kong Disneyland is too crowded, a senior Chinese tourism official said today, hinting that another Disney Park is necessary to accommodate demand from China's huge population. The comments by Shao Qiwei, director of China's State Administration of Tourism, came a day after Shanghai's mayor Han Zheng said the city was preparing to build China's second Disney theme park. "China has a very large population. We now have 1.3 billion people. The market is very large. As far as I know, Hong Kong Disneyland is now very crowded," said Shao, whose comments were broadcast on Hong Kong's Cable TV. The Hong Kong theme park, which opened in September, was widely criticized in January when it turned away hundreds of Lunar New Year holiday makers from mainland China because the park was full. Chaos erupted when angry crowds tried to force their way into the park. The embarrassing incident prompted a public apology from Hong Kong Disneyland Managing Director Bill Ernest and a dressing down from Hong Kong's leader Donald Tsang. Authorities are carefully studying the issue of overcrowding in preparation for the possible building of the Disney park in Shanghai, Shao said. The official Xinhua News Agency reported Tuesday that no agreement has been reached on the park in Shanghai, quoting senior vice president of Walt Disney Parks and Resorts, Leslie Goodman. Hong Kong Disneyland is a joint venture between The Walt Disney Co. and the local government, which shouldered the bulk of the park's construction fees. Question: Hundreds of visitors from Mainland China got angry because _ . Options: A: the services in the park were not as good as expected B: they were not allowed to go into the park C: the park was too crowded D: chaos happened at the entrance to the park
B