Problem: What would be an example of an negative review?

Answer: I've had several bad experiences with UPS so it'll come as no surprise that I was at this location because of another UPS screw up. Due to a substitute driver failing to find an address that all the other drivers easily found (all year long) I had to spend part of my Saturday at this customer center. My poor service started when I spoke to the center over the phone the day before. Not only did they not want to speak with me, but they were unapologetic for the mistake their driver committed instead choosing to hoist all the blame on me. When I drove to this location it appeared that everyone, from the employees to the customers, did NOT want to be there. I made it through the line expecting a brusk reception from the sole UPS employee manning the station and got exactly that. Even though I had my ID ready and the tracking number written down she still made me feel like I was interrupting her day. When you order items online you can't always choose who delivers your packages. While I wish I could always use FedEx or USPS I'll just have to prepare myself mentally when dealing with UPS. I gotta say, Brown hasn't done crap for me lately other than piss me off.

Problem: What would be an example of an negative review?

Answer: Meh. It's Starbucks. The coffee sucks, the drinks are way overpriced for what they are, and all the money goes to a corporation. Go down the street and buy coffee from Copperstar and at the same time support the community you live in.

Problem: What would be an example of an positive review?

Answer:
I'm brand-new at the Trader Joe's game. I had always thought it was too expensive -- it's not! I couldn't do my weekly grocery shopping here, but I do come here for supplemental stuff. Obviously there are some things that are more expensive and some that are cheaper than other stores. The store is clean, but packed a bit tightly, especially in produce. All the employees are friendly and helpful. And I love that they use paper bags...they make me nostalgic :) Oh, and if you're a Pinterest crazy person like me, this is where to buy the jars of coconut oil!