TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: my husband and l stayed here after a very hectic week in new york. The room was very spacious and clean, the bed was huge and extremely comfortable. I really liked the Aveda bathroom products, great smell. We had room service the first night and it arrived really quick and piping hot. Compliments to the chef. The concierge was very helpful as we needed to find a few places and we were meeting up with friends and did not know how to get to Navy pier, directions were given to us accompanied by a map. The weekend we were there it was their annual air and navy show, this was spectacular. The whole of the last day of the show we spent at Navy pier and the Millenium park. Location of the hotel is very good for most things especially shopping. If we are ever in Chicago again we will definately stay here.

SOLUTION: positive

PROBLEM: I booked this hotel for a business trip since I was able to get a $129 rate on Travelzoo and figured I'd save my company some money. I had also read excellent reviews on TripAdvisor. I had a guaranteed and confirmed room reservation for two nights in November. When I arrived in Chicago at 7:30pm I decided to go to dinner prior to checking in so called the hotel to request a late check in and was told "no problem." When I arrived at the hotel at 11:45pm I was told they didn't have a room for me and that I'd have to move to the Four Points Sheraton which they paid for. It was a major inconvenience to have to move and completely unacceptable that my confirmed room was given away. I was told that they overbooked and didn't get as many cancellations as they expected. I did check into the hotel the next day and once there did have a good experience. I would recommend staying here but do ensure that your reservation is indeed confirmed and avoid any late check-ins or you might not have a room! The "experience designers" were great and very helpful. The rooms were very nice and comfortable (felt like home). The breakfast could stand to add on some bagels for the "healthy factor." It was nice that they did have fruit. I think that once the kinks are worked out that this will be a great hotel--they just need to get the basics down!

SOLUTION: negative

PROBLEM: My husband and I wanted to spend the weekend in Chicago to celebrate our anniversary, and I had been looking at the James for awhile because it was attached to David Burke's Primehouse. From the moment I called to make my reservation, I knew this hotel understood what customer service means to a consumer and a picky one at that. From the pre-arrival dossier, to the special sweets from the staff to kick off our anniversary weekend and a hand written note thanking us for staying at the James, this staff is well versed in the long lost art of customer service. The rooms were well appointed and the beds comfy and warm on a cool weekend. The walking distance to Michigan Av is a huge plus. From the front desk to the cleaning staff, the staff here is top notch! And David Burke's Primehouse is not to be missed!

SOLUTION:
positive