Context: That was a very kind gesture from your team to allow me the privilege of signing up to your services at the reduced price that Steve mentioned on his Blog . Although I run a very small company , and you working for such a large company , I still had the feeling that you cared and took special interest in addressing my request . Even if you had come back and said " sorry , we ca n't offer you the discount " , I would still feel that Steve , Clive and you had a pleasant personal touch addressing me by first name and replying to emails and phone calls almost immediately . To be perfectly honest with you , I thought that my original email to Steve would have had an automated reply and that it would be the end of the story .
Question Why is the narrator so pleased with the business ?
Possible answers:
OPT: (I) They got a welcome letter from Steve .; (II) They got a discount .; (III) They got a date with Steve .; (IV) They got a welcome letter from Clive .;
The answer:
(II)