In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

[Q]: customer: HI.
agent: Hello. What help that I can assist you?
customer: I want to change an existing reservation due to sudden change in my trip. Can you help me?
agent: Sure, I can help you and can you please mention your name for checking purpose?
customer: Paul Collins.
agent: Please wait for a moment.
customer: Ok.
agent: Thank you for waiting, I have checked in reservation list to change your ticket but could not find any reservation with your name.
customer: No issue. Thank you.
agent: Thank you for reaching us, have a nice day.
[A]: no_reservation

[Q]: customer: Hello.
agent: Hello, how can I support you today?
customer: I am Kimberly Green. I want to book a flight ticket from IAH to IAD. Can you find a flight ticket for me?
agent: Sure, we are here to make a reservation for you. Please share your planned journey dates.
customer: Thank you, my itinerary dates are on 11/13 and return on 11/15.
agent: Ok, Is there any halt?
customer: Yes, I need one connecting flight.
agent: Ok, please wait.
customer: Ok, take your time.
agent: Thanks for your time, there were no flights found based on your requested dates.
customer: It's ok, not a problem with that. Anyways thank you for your help.
agent: Thank you for availing us.
[A]: no_flight

[Q]: customer: Hi. I am Edward Walker.
agent: Hello, Please inform me, How may I assist you the day?
customer: Prepone plan came into a picture owing to announcement of birth of baby boy.So I need to cancel my recent reservation. Can you please help me in cancellation?
agent: Sure, I can help you in that cancellation.
customer: Thank you.
agent: Please allow me a moment to check for the previous reservation in our data base.
customer: Sure.
agent: We are sorry to inform that, there is no active reservation found on your name.
customer: Ok, no issues. Thank you.
agent: Thanks for choosing us. wish you a nice day.
[A]:
no_reservation