Read the following conversation and answer the question. Man: Hey, hey, neighbor. What are you doing with my trees? My wife planted that tree 25 years ago. Get off that ladder. Neighbor: Listen. Even though the trees are in your yard, some of the branches hang over into mine, and I am getting sick and tired of raking up your leaves and picking up all the branches that fall off during storms throughout the year. And the walnuts off this tree ... they litter my yard and damage my lawnmower when I cut the grass. And my dog eats them, and he ends up with terrible diarrhea. Man: Still. You can't cut off those branches. Neighbor: Watch me. It's completely legal. I check the city code and law regarding this issue, and I am well within my rights. Man: I'm not sure about that. Anyway, It's just not right. You didn't say anything to us about it ... Neighbor: I don't have to. Man: Yeah, but you could have said something. Anything! I mean I want to stay on friendly terms with you, but the basic courtesy of informing your neighbors is the least you could have done. Neighbor: Okay. I'm cutting down your branches. You've been informed ... now, stand back! Man: Hey. Don't expect an invitation to our next barbecue or book club! Neighbor: See if I care. Hey, what are you doing? Stop shaking the ladder. You're acting juvenile now. Help! Question: The tree was planted ______________ years ago. - 20 - 23 - 25
25

(Question)
Read the following conversation and answer the question. M: Which floor do you live on, Edison? W: On the fourth floor. Question: Which floor does Edison live on? - The fourth floor. - The fifth floor. - The sixteenth floor.
(Answer)
The fourth floor.

Ques: Read the following conversation and answer the question. W: Excuse me, waiter, but I think there is something in my soup. M: What's wrong? W: Well, I think I saw an insect or something when I was spooning out the noodles. Could you please bring me another bowl? M: Oh, I'm very sorry. I'll get you another bowl. W: Thank you. M: Here you are, a fresh bowl of soup. W: Thanks a lot. M: I'm very sorry this happened. I'll tell you what: I won't charge you for the soup today. W: That's great. I can use a free lunch. M: Good. I hope you come again. W: I'll do that. Thanks. Question: Why did the woman get the attention of the man? - Because something was wrong. - Because she wanted to pay her bill. - Because she needed to be seated.
Ans: Because something was wrong.

(Q).
Read the following conversation and answer the question. M: Are you going to join the swimming club this summer? W: Swimming takes up too much of my time. Question: What can we learn from the dialogue about the woman? - She likes swimming very much. - She won't join the swimming club. - She doesn't enjoy swimming as much as she used to.
(A).
She won't join the swimming club.

Ques:Read the following conversation and answer the question. Phone Recording: Hello and thank you for calling computer technical support. Caller: Uh, yes, I have a problem ... Phone Recording: Your call is important to us, and we will answer your call in the order that it was received. You are number 47 in the queue. Your approximate waiting time is 47 minutes. Technical support: Jason, speaking. How can I help you? Caller: Oh, I'm saved. I thought I was going to have to wait all day. Technical support: Okay, what's the problem? Caller: Yeah, well, I bought one of your laptop computers about three weeks ago, but it just isn't running right. Technical support: Okay, well, sorry to say, but your computer is no longer under warranty. [What?!] It ran out yesterday. Caller: What? A three-week warranty? [Yeah, great isn't it.]. Ah!!! Technical support: Okay, okay, what seems to be the problem? Caller: Well, first of all, the thing always freezes [Yeah.] and has crashed a zillion times ... [Always.] Technical support: Uh, sir ... Caller: ... and I think the computer's infected with spyware and the big banana trojan virus ... [That's normal.] That's my biggest ... that's normal? ... That's my biggest concern. Technical support: Oh, oh, uh, sir ... Caller: ... and plus there was a ton of preinstalled, third-party programs that just clutter the computer, and I'm at wit's end trying to get this thing to work. Technical support: Sir. I have to put you on hold. Caller: What? Technical support: It's going to take us a minute or so to diagnose the problem. [Huh?!] I'm going to transfer you to our ONE technician. Caller: One ... one!? But ... Phone Recording: Thank you for waiting. Your call is important to us. You are number 84 in the queue. You approximate waiting time is 2 hours, 17 minutes or whenever we get around to answering your call. [ End of call and continuation of computer advertisement ... ] Caller and Narrator: Does this experience sound familiar? Then, do what I did. If your computer is holding your hostage and you can't get the service you deserve,... Question: What can we infer from the first company's response to the caller? - They sent the man the wrong computer in the first place. - The company doesn't provide warranties for their products. - They are understaffed to handle customer complaints.

Ans:They are understaffed to handle customer complaints.

Read the following conversation and answer the question. M: Have you any difficulty with the pronunciation, Sara? W: No, I haven't much difficulty with the pronunciation. I can pronounce English well, but I cannot spell it. Question: What is the problem with her English? - Her spelling is very poor. - Her speaking is not good. - Her pronunciation is not good.
Her spelling is very poor.