Problem: What would be an example of an negative review?

Answer: Went here for the second time today. All I can say is that the food is great, just be prepared to wait. On my previous visit for a Saturday lunch the food took over an hour and fifteen minutes to arrive. They did comp our appetizers for this but still. So when we all went today, we were hoping it would be different. The owner is walking around and being friendly to his regulars, but not talking to any other tables or helping the 2 servers. Food took 52 min after order was placed today. Not an ideal for lunch. (Yes, we did time the food today due to out previous experience).

Problem: What would be an example of an negative review?

Answer: My car was neatly clean so I have to say overall I was impressed this time. I keep my faith in location because it is near my home. Though it is hit or miss sometimes. Lately I have to say they have been doing a much better job overall. Pros: Clean Car Fast Service Reasonable pricing They offer student discounts Have a customer program for repeat customers Cons: Upselling is out of control

Problem: What would be an example of an negative review?

Answer:
I tried to setup a 15 person dinner after dining at CPH several times. The customer service for group reservations is AWFUL. They could care about accomodating and do not get back to you right away. Decided to take my business elsewhere and wont be back soon.