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Open the Groupon FAQ page. Click the "Search help topics, keywords, or phrases" bar. Type in your question then click the magnifying glass. Review the search results. Click the title of a question that matches yours.
The Frequently Asked Questions page hosts users' most commonly requested topics. You can use this section of the site to find answers to many questions you might have. Just go to https://www.groupon.com/faq. The FAQs are divided up into the following categories: Managing Your Account, Using a Groupon, Returns, Shipping and Tracking, Purchasing a Groupon, and Editing or Cancelling an Order. Fortunately, there's no need to browse through every FAQ help topic. You can search for your issue using the search bar in the middle of the page. For example, if you're having an issue closing your account, you might type "How do I close my Groupon account?" Then, click the magnifying glass button to the left of the search bar or press enter to submit your question. These appear below the search bar. Keep in mind that you may not see a direct copy of your own question. If you don't see a perfectly matching result, try to look for similar concerns from other users. While you may not see your specific question listed here, you'll likely see one that comes close. Look for similar keywords in other questions to help you find the answers you need.