Q: positive

A: Where to start?!? Unbelievable sandwiches and pastas. Great deli and grocery. Customer service is always quick, friendly and helpful. I always find a way to stop in when I'm in town.

Q: negative

A: So I probably go to Flat Top once a month.. not sure if that will be true anymore. So as noted by previous users in September there was a change in format. And I am not a fan but I think it deserves some explanation because I don't think it is all bad. Also it is important to note that our server said this is not necessarily permanent- it is something they are trying out. As stated earlier Flattop claims it is for sanitation reason, and honestly I can see that. Last time I went there the sauces were a MESS and my hand was super sticky. So the new format definitely takes care of that. So that brings us to the next important question: Does the new format skimp on overall food?? NO. The tray (instead of the bowl) the person uses actually allows for more carbs and vegetables. But there is a catch here- you just choose proteins and don't see how much protein is being put in your bow- and here they SKIMP on PROTEIN. Further more they got rid of the Filipino sausage- which I loved. And they were out of Curry Pakora that day which is my second favorite protein- so that is disappointing too. Except the obvious lack of protein I have other problems with the new format. It requires you go linear you can't go back and get things. Also many people, myself included just don't like asking for more of something. So if your person is skimping on the food- you might not ask for more. It also requires you to make decisions faster. You have to know the sauces now. Although, my person was more than willing to let me try things and mix things up- if there are people behind you- you feel like you are slowing down the line. Given I like trying new sauce combos this is a problem. So overall the experience for me is not as good as it use to be. I think I could live with it- if I was allowed to see the amount of protein being put into the bowl. But for now with the new format as it is I might not be going to flattop as often.

Q: negative

A: Wanted to celebrate my birthday and found a great deal on a room. I booked the king suite, it was really nice and the bathroom was super big it also had a waterfall shower head with a jacuzzi tube I was SOLD! That night I had a few friends come over to have some drinks and the room got messy, so the next morning I called for house keeping . Short story I had to call for house keeping 3 times they never showed, that tub that I was so excited about didn't work and one of the tvs was busted. Really!!?? When I spoke with the staff they seemed like whatever after I expressed my fustration. I requested to be moved, I had company over and just wanted to relax in that big ass tub!!! I requested to be moved to a clean functioning room and got hella downgrated to the 9th floor from the 30th. Overall I'm never staying there EVER again and as a local that once worked in the hospitality department I know what the standards should be and they were not meet at the Palms Place very disappointing.

Q: negative

A:
If you like it slow and stinky this is the place. And I like fast food when I'm at airports :(