Choose your answer: is the following review positive or negative?

Let me paint a better picture of how this started out... We've been pretty loyal fans of Wynn/Encore for the past few years, but our last visit there was a little on the boring side. It was time for a change. My hb wanted to stay at the Monte Carlo, since we thought we'd catch the Jabbawockeez and looked into the Hotel 32. If you check their website, they market themselves as the upscale, modern, concierge floor of the Monte Carlo. It seems to be the trend in Vegas for the older hotels to try to keep up with the modern, skyscrapers of today. They boast limo pick up service directly from the airport to the hotel, but as soon as we arrived (20 min late mind you, giving the limo driver plenty of time to get there on time) he wasn't there. When we called the hotel, they said he was already at the airport waiting for us. LIARS!! Because as soon as we got off the phone with them, the driver himself called us and said he was on his way. When he arrived, he was polite and apologetic, but obviously, the hotel just decided to try to cover up some back up. Not a single drink in the limo. NOT ONE!! No champagne! No soda! Hell...not even a bottle of water! They boast a separate lobby and check in desk, but when we arrived, our bell hop told us that check in was closed and we had to check in at the regular desk. I am no princess, and I didn't mind, but when you advertise that as one of your selling points, then by all means, have it open. When we arrived at the Hotel 32 floor of the Monte Carlo, low and behold, a separate check in desk was in fact, open. WTF? We booked the studio, and I wasn't expecting a huge room. Well, it certainly wasn't. 400 sq feet. Tiny, tiny bathroom with no tub, and no toiletries besides the normal shampoo, etc. No cotton swabs, no cotton balls, etc. Damn, I didn't pack those on purpose. There was no ironing board or iron in the rooms, but you can call for it. Problem is, if you need it the next day, there's no place to store it because the room is tiny!! Ok, so this goes on and on and so does this review. So, I'll sum up here... If you can get a free or really cheap upgrade, then sure, this may be worth it. We asked for an upgrade since the room was a box, and they said we could book the one bedroom suite for an extra $200/night! That would make it $450/night. That's hardly an upgrade. For that price, we could book a huge suite at the Cosmopolitan and have breakfast on our private terrace. Considering my hb and I love to gamble, we're throwing that and then some on their tables as is. Their lounge that serves a light breakfast and dinner is cool, but the food is definitely not worth it. I would even call it bad if it wasn't free. But wait, it technically wasn't free, so yes, it was bad.

Options: 1. negative. 2. positive.
1.