Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

The name "Hard Rock" might trigger images of hip rockers but you will be sorely disappointed by staying here. The website alludes to musicians and parties but if you're looking to hob nob with the rich and famous the Hard Rock falls short. The hotel puts on a kitchy show by the decorations in the lobby and around the property but there is nothing exciting about this. The service is mediocre and the rooms aren't clean. I stayed at this hotel last year for a long weekend in Chicago and was very much looking forward to some fun, exciting romance. I should have picked somewhere else. Save your money.

negative

Stayed here for two days while attending Lollopalooza music festival. One of the best locations in Chicago, on Michigan Ave near the Tribune and Sun-Times buildings. An easy walk or bus ride to many attractions. The King sized room was very nice, not large, but with a generous bathroom. Service was excellent throughout. Check out the awesome swimming pool, straight out of twenties.

positive

I want to recognize so many people who were exemplary in their service. 1) Sylvia Rollins, Head Concierge. I wanted a fairly last minute reservation at MK restaurant. I spoke with Sylvia on the phone just a few days prior to arrival and within 15 minutes had the desired reservation. 2) Ryan Lettier, Concierge, provided us detailed information on the architectural cruises. Our morning cruise ended up being cancelled by the tour operator and Ryan provided a late check out time to cover us until we could get back to the Monaco. 3) Turndown service was provided as requested and housekeeping in general seemed to be at a high standard 4) Even the bellman went out of their way to ask if we knew how to get the train etc when leaving the hotel. The rooms are tastfully furnished in that whimiscal Hotel Monaco feel. Beds and bedding both very comfortable. The complimentary happy hour and morning coffee/tea service were both very utililzed by the hotel guests.
positive