Problem: Write a negative (OPTIONS:
- negative
- positive) yelp review.
A: I stopped by here for breakfast after a week of sausage and eggs at the Desert Rose resort next door. Now don't get me wrong - I love sausage and eggs, but it gets old after seven days. Anyway...The service here was absolutely horrible. After I sat down I was able to browse the menu long enough to decide what I wanted to eat and I still sat there a few minutes before my waiter came by to take my order. He brought out my coffee after I did so, and I did not see him back at my table until about 20 minutes after I finished eating. He didn't even bring out my food! Someone in the kitchen took care of THAT for him. I got my one, and only, coffee refill when he brought me the check and I never got my water refilled. I was there for breakfast, so my review isn't going to mention the infamous prime rib for .25 cent wings. The custard French toast I had was decent. Not spectacular, not horrible, and reasonably priced for the portion size (and considering the fact that the restaurant is on the strip). I've seen some other reviews that mentioned great service at this place, so either that greatness is inconsistent or I happened to get the one really crappy waiter they have on staff. In any case, I wouldn't be likely to eat here again after my experience.
Q: negative

A: Arghle. I wanted to like d.Vino so badly, with its adorable kitschy little posters all over the Monte Carlo of a pin-up riding a Vespa on a red checked background. I'm a total sucker for stuff like that. A quick note: If you're the guy at the $25 blackjack table playing $50 a hand, you can go ahead and skip the rest of this review because you are for shizz not going to have the same problems at d.Vino that I had. The night started out promisingly, with a cute little area at the front for our party of 9 to wait (and a teal Vespa on a pedestal behind the bar) , and a just-right round table where we could all see each other. We were brought the d.Vino "house water," which comes in clear wine bottles and which, at first, we were not sure was free. Our server explained that they sterilize wine bottles to serve their triple-filtered tap water, and to their credit, it was very good water. (Weird, I agree, but a nice touch.) A couple of us ordered the soup del giorno, a cream of artichoke and sweet corn garnished with a quenelle of ricotta and a drizzle of olive oil, and it was incredible (although the puree was sort of an off-putting non-color). They brought out baskets of several kinds of yummy breads with fresh pesto and little cigars of butter drizzled with something tomatoey and salty. Things went downhill from there. The Caesar salad is $12, and a few in our party split a couple for appetizers. They're not for splitting. They're salad-sized square glass plates with a couple leaves of romaine, two small sheets of parmesan, and maybe five or six croutons. I don't care how good your salad is (and it wasn't great), $12 for the ingredients on that plate is beyond outrageous. Worse, two in our party ordered salads plus chicken as meals, and the meal-sized salads, while $5 more, were no bigger. Just, there was also some chicken. WTF? The rest of the entree portions were similarly deplorable, employing the Big Empty Plate aesthetic that I despise so, so much. I had the chicken parmigiana, easily the largest entree on the table, and it was average. The breading was overly herby and quite spikey, not quite fine enough, which gave it a weird texture, and the mozzarella was giving off a "they just opened a bag of Kraft" vibes. However, the sauce on the accompanying spaghetti was a light, buttery pomodoro that was the highlight of the plate. There was just nothing about it that was worth $22. One of us got the prix-fixe meal, which came with tirimasu that was similarly average. It was small, mostly ladyfingers, and served with two ladyfingers as garnish. Maybe it's me, but ladyfingers are useless cookies unless they're soaked in espresso and smothered in marscapone custard, and they were just too dry to eat. We didn't finish the tirimasu, which would surprise you if you knew my family, and should maybe surprise you anyway since I'll remind you that there were nine of us. Worst point of the evening was the service, which was grumpy and lacking. They seemed understaffed, but the place was sort of empty. When we realized that they had tacked on 20% gratuity to the bill, it became clear that our server knew she wouldn't have to work for a very decent tip (came out to be like $56, pretty nice for an hour's work) so she just didn't bother. We were sort of disgusted by the tip issue... it's not surprising to have a tip added to a large party, but it's almost always mentioned verbally or on the menu, and it's never more than 18%. The food wasn't worth the price, the service wasn't worth the tip. Go to the Cafe instead.
Problem: What would be an example of an positive (OPTIONS:
- negative
- positive) review?

Answer: Yum! We went to a few brunch places and this was definitely the best. The food is delicious and everything goes together. The sun dried tomato pasta was my great and the cheesecake was to die for. I would probably pay the $22 just for the cheesecake, it was that good. This place is pretty expensive and mimosas are not included.
Q: negative

A:
There is something to be said that customer service is dead. Well Rave Motion Pictures is officially dead to me after their management team literally LAUGHED in the faces of my husband and I tonight after we wanted to see a film. Did we see that film? No. Did we leave the theater a steamy mix of pissed off and slightly murderous if it wasn't for all the soothing essential oils left upon my person after leaving work? Yes! This is what I posted on their Facebook wall: "Great job Rave! Oh, that's sarcasm by the way. You turned my husband away with our Hollywood Movie Money due to a glitch, and your manager LAUGHED in our faces when we told him that the customer service line was closed for the evening. We wasted gas and we wasted our time and left without seeing a film. There's nothing you could do? No, you could have provided customer service to people who patronize your theater about two times a week. My husband even works in the mall too and I know for sure his store gives exceptional customer service! Shame on you. I have never been so irate and embarrassed in my life and I refuse to ever step foot in your theater again. Trust me this will be cross-posted to Yelp, all of my friends on Facebook, and The Consumerist. I hope your manager gets fired for treating my husband and I the way you did tonight. I will never, ever speak highly of your theater again. Maybe you should see how Jay Jay Coulter of Brenden Theatres manages her customer service issues because you need a LOT of training." Don't get me wrong. I try to see the good in people. I myself am in the customer service industry and therefore know how to treat customers. I don't believe I have ever called for someone to be fired before, but if you laugh in my face, KNOWING ALREADY THERE IS AN ISSUE WITH THESE PASSES AND HAVE TURNED AWAY CUSTOMERS EARLIER IN THE DAY WITHOUT TRYING TO FIX OR PACIFY THE ISSUE, THEN PEOPLE NEED TO GET THEIR JOBS TAKEN AWAY FROM THEM BECAUSE THEY OBVIOUSLY CANNOT DO FUNCTIONS OF THEIR CUSTOMER SERVICE JOB CORRECTLY!!! Seriously Rave. Good job. You have pissed me off so severely that I will spit in the direction of your theater if I ever have any sort of business in Town Square again. And I'm a lady.