Question: Our travel experts are eager to assist you with your cheap flight tickets and package deal bookings. Call us for cheap air ticket deals on flights from all UK airports. Cheap Flights to Los Angeles Those who are indeed booking tickets on flights to this city of USA will surely be impressed by the sheer vastness and popular tourist attractions like Disneyland, Hollywood's Universal Studios, Six Flags and downtown Los Angeles. With warm and sunny climate, LA is a year-round destination and one can seek cheap deals on flights tickets any month of the year. Book your cheap flight to Los Angeles from PS484 only. Cheap Flights to New York The inspiring skyline of Manhattan is an unforgettable sight when first glimpsed. and New York is a city that knows how to attract the visitor. Visit the Statue of Liberty, take a horse-drawn carriage round Central Park, take a photo at Times Square,see a show on Broadway, or explore Chinatown Book your cheap flight to New York from PS459 only. Cheap Flights to San Francisco San Francisco is a big city with a small-town charm delighting its visitors. This "City by the Bay,,has a gorgeous ocean setting, wonderful architecture, and the Golden Gate Bridge that dominates the landscape. There's so much to see and do. You can enjoy a ride in a cable car, visit fashionable Nob Hill and Union Square. And the city's long-established Chinatown are essential. There's no shortage of amazing nightlife with restaurants, night clubs, and bars of every description. Book your cheap flight to San Francisco from PS564 only. Hurry! Call us now to get this cheap flight deal. Call Southall Travel 24/7 to book cheap flights. If you like to enjoy the most sunshine of the year, you'll probably book the ticket to _ . A) San Francisco B) New York C) Chinatown D) Los Angeles
Answer: D

Question: In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer "delight" is what companies are trying to achieve in order to keep and increase market share. It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest a lot of money in information technology and staff training in order to cope with the " _ "--caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods. "Many people do not like talking to machines ,"says Dr . Storey Senior Lecturer in Marketing at City University Business School. "Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust-- the sort of comfortable feelings people have during face-to-face chats with their local branch manager." Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher as an unexpected "thank you" to regular customers ;and always returning calls ,even when they are complaints. Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with _ (for example, "I know how you must feel") , and... Customer delight is important for airlines because _ . A) their telephone style remains unchanged B) they are more likely to meet with complaints C) the services cost them a lot of money D) the policies can be applied to their staff
Answer: B

Question: It's true that many dads in the wild aren't interested in parenting, but there are some that work pretty hard to give their little ones a good start. Maybe one of these dads will make you remember your own dad! The male giant water bug doesn't seem to mind a heavy load on his back for his kids. The female puts about 100 to 150 eggs on the back of the male, and then she leaves. Once the female is gone, the male has to look after the eggs. It usually takes one to two weeks for the eggs to hatch. The father giant water bug jumps around to make sure the growing eggs get enough air and water. All this time he can't fly because of the weight of the eggs growing rapidly on his back. Now let's turn to the male stickleback fish. When the mother leaves after laying her eggs, the father tends his young. If the young fish go too far away, their father helps with their safe return by carrying them back in his mouth. The male stickleback looks after all his young -- as many as 100 -- until they can live on their own. A similar example can be found in emperor penguins living in cold areas. The male emperor penguin goes without food while looking after his egg until it hatches. For about 62 to 67 days, the egg stays on top of the father's feet, in very cold temperatures that drop down to -39deg C. As a result, the father may lose nearly 50 percent of his body weight while waiting for his baby penguin to be born! During the hatching period, the male emperor penguin _ . A) is unable to eat B) is fed by the female C) tries to lose some weight D) can't stand the cold weather
Answer:
A