I'm at Ulta often enough to receive membership rewards/gain steady points each quarter. I got an email for a free item on my birthday and decided to stop in yesterday. I was with my husband and being that it was my birthday, we were in good spirits and walking around the store laughing and having a good time browsing (not to the point where we were disturbing anyone). Well, apparently happiness in Ulta is the sign of a potential thief. We were relentlessly followed around the store from about 10 minutes of us being there until the moment I went on line. It was obvious, unnecessary, and extremely rude. At one point we were in an aisle looking at facial cleaners (which come in LARGE BOXES, hello!) and an employee walks past us saying nothing, then parks herself at the end of the aisle, as if she were guarding us. I move to another aisle to look at hair products, a different employee circled us, another pretended to be reading a sign... (really guys?) It was so over the top and the opinion of us was so apparent that I started to feel very uncomfortable and could no longer shop around. As we were walking from the back of the store toward the front, what looked like a supervisor/manager sees us coming, and (I kidd you not) turns her back to us and starts a fake conversation with another employee, as if she's a customer looking for hair color. It was so odd, I've NEVER been treated like that in a store before. I really don't know what the hell they based their assumptions on, aside from appearance (I have a more "alternative" look)? I can't say I'd ever return. Worth mentioning- their Ulta brand items have not been FULLY re-stocked for going on a year now! I have no idea what's going on with that, but I noticed it in DECEMBER that the entire section doesn't seem to be replenished at all...and it's always a mess. Yesterday it was the worst I have ever seen it- there were used napkins from someone wiping makeup off their face and they were scattered all over the counter! Disgusting. How about instead of harassing customers, pick up a goddamn garbage bag and clean up?
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Select from the following. A). negative; B). positive;
A).