In this task, you are given text for US Congressional and California state bills, your task is to generate a summary for this bill.

[Q]: SECTION 1. SHORT TITLE.

This Act may be cited as the ''Government Customer Service
Improvement Act of 2013''.

SEC. 2. DEFINITIONS.

In this Act:
(1) Agency.--The term ''agency''--
(A) means an Executive agency (as defined under
section 105 of title 5, United States Code) that
provides significant services directly to the public or
other entity; and
(B) does not include an Executive agency if the
President determines that this Act should not apply to
the Executive agency for national security reasons.
(2) Customer.--The term ''customer'', with respect to an
agency, means any individual or entity that is directly served
by an agency.

SEC. 3. DEVELOPMENT OF CUSTOMER SERVICE STANDARDS.

(a) Government-Wide Standards.--
(1) In general.--The Director of the Office of Management
and Budget shall develop Government-wide standards for customer
service delivery, which shall be included in the Federal
Government Performance Plan required under section 1115 of
title 31, United States Code.
(2) Requirements.--The standards developed under paragraph
(1) shall include--
(A) Government-wide goals for continuous service
improvements and efforts to modernize service delivery;
and
(B) where appropriate, Government-wide target
response times for telephone calls, electronic mail,
mail, benefit processing, and payments.
(b) Agency Standards.--
(1) In general.--The Chief Performance Officer for each
agency shall establish customer service standards in accordance
with the Government-wide standards established under subsection
(a), which shall be included in the Agency Performance Plans
required under section 1115 of title 31, United States Code.
(2) Requirements.--Agency standards established under
paragraph (1) shall include, if appropriate--
(A) target call wait times during peak and non-peak
hours;
(B) target response times for correspondence, both
by mail and electronic mail;
(C) procedures for ensuring all applicable metrics
are incorporated into service agreements with
nongovernmental individuals and entities;
(D) target response times for processing benefits
and making payments; and
(E) recommendations for effective publication of
customer service contact information, including a
mailing address, telephone number, and email address.
(c) Customer Service Input.--The Performance Improvement Officer
for each agency shall collect information from customers of the agency
regarding the quality of customer service provided by the agency. Each
agency shall include the information collected under this subsection in
the performance report made available by the agency under section 1116
of title 31, United States Code.
(d) Annual Performance Update.--The Director of the Office of
Management and Budget shall include achievements by agencies in meeting
the customer service performance measures and standards developed under
subsection (a) in each update on agency performance required under
section 1116 of title 31, United States Code.

SEC. 4. SERVICE IMPROVEMENT UNIT PILOT PROGRAM.

(a) Established.--The Director of the Office of Management and
Budget shall establish a pilot program, to be known as the Service
Improvement Unit Pilot Program (in this section referred to as the
''pilot program''), to provide assistance to agencies that do not meet
the Government-wide standards established under section 3.
(b) Personnel.--The heads of agencies with expertise in change
management, process improvement, and information technology innovation
shall detail employees to the Office of Management and Budget to work
on the pilot program, based on the expertise and skills required to
address service improvement goals.
(c) Responsibilities.--Under the pilot program, the Office of
Management and Budget shall work with agencies that are not meeting the
customer service standards and performance measures established under
section 3 to improve and modernize service delivery to develop
solutions, including--
(1) evaluating the efforts of the agency to improve service
delivery;
(2) developing a plan to improve within existing resources
and by drawing on expertise and assistance from other agencies
(including the Office of Management and Budget) where
necessary;
(3) monitoring implementation by the agency of the plan
developed under paragraph (2) until the customer service
standards and performance measures are met; and
(4) submitting to the Director of the Office of Management
and Budget monthly reports on the progress being made to
improve service at the agency until the customer service
standards are met.
(d) Report.--Not later than 2 years after the date of enactment of
this Act, the Director of the Office of Management and Budget shall
submit to Congress a report on the accomplishments and outcomes of the
pilot program and any recommendations relating to achieving the
customer service standards and performance measures established under
section 3.
(e) Support.--The Administrator of General Services shall provide
administrative and other support in order to implement the pilot
program under this section. The heads of agencies shall, as appropriate
and to the extent permitted by law, provide at the request of the
Director of the Office of Management and Budget up to 2 personnel
authorizations who have expertise in change management, process
improvement, and information technology innovation to support the pilot
program.
(f) Termination.--The authority to carry out the pilot program
shall terminate 2 years after the date of enactment of this Act.

SEC. 5. RETIREMENT REPORTING.

(a) Definition.--In this section, the term ''agency'' has the
meaning given that term in section 551 of title 5, United States Code.
(b) Reports.--
(1) In general.--Except as provided in paragraph (2) and
not later than 30 days after the date of enactment of this Act,
and every month thereafter, the Director of the Office of
Personnel Management shall submit to Congress and the
Comptroller General of the United States, and issue publicly
(including on the Web site of the Office of Personnel
Management), a report that--
(A) for each agency, evaluates the timeliness,
completeness, and accuracy of information submitted by
the agency relating to employees of the agency who are
retiring; and
(B) indicates--
(i) the total number of applications for
retirement benefits, lump sum death benefits,
court ordered benefits, phased retirement, and
disability retirement that are pending action
by the Office of Personnel Management; and
(ii) the number of months each such
application has been pending.
(2) Suspension of reporting requirement.--Paragraph (1)
shall not apply to the Director of the Office of Personnel
Management for any month immediately following a 3-year period
in which there are no applications described in paragraph
(1)(B) that have been pending for more than 60 days.
(c) Modernization Timeline.--The Director of the Office of
Personnel Management shall establish--
(1) a timetable for the completion of each component of the
retirement systems modernization project of the Office of
Personnel Management, including all data elements required for
accurate completion of adjudication; and
(2) the date by which all Federal payroll processing
entities will electronically transmit all personnel data to the
Office of Personnel Management.
(d) Budget Request.--The Office of Personnel Management shall
include a detailed statement regarding the progress of the Office of
Personnel Management in completing the retirement systems modernization
project of the Office of Personnel Management and recommendations to
Congress regarding the additional resources needed to fully implement
the retirement systems modernization project of the Office of Personnel
Management in each budget request of the Office of Personnel Management
submitted as part of the preparation of the budget of the President
submitted to Congress under section 1105(a) of title 31, United States
Code.

SEC. 6. NO INCREASE IN EXPENDITURES.

It is the sense of Congress that no additional funds should be
appropriated to carry out this Act.
[A]: Government Customer Service Improvement Act of 2013 - Requires the Director of the Office of Management and Budget (OMB) to develop government-wide standards for customer service delivery, which shall be included in the Federal Government Performance Plan. Requires such standards to include: (1) government-wide goals for continuous service improvements and efforts to modernize service delivery; and (2) government-wide target response times for telephone calls, electronic mail, mail, benefit processing, and payments. Directs: (1) the Chief Performance Officer for each executive agency to establish customer service standards in accordance with such government-wide standards, which shall be included in Agency Performance Plans; (2) the Performance Improvement Officer for each agency to collect information from customers of the agency regarding the quality of customer service provided; and (3) the Director to include agency achievements in meeting such standards and customer service performance measures in each required update on agency performance. Requires: (1) the Director to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such government-wide standards, and (2) the Administrator of General Services (GSA) to provide administrative and other support to implement such Program. Requires the Director of the Office of Personnel Management (OPM) to: (1) submit to Congress and the Comptroller General (GAO) and issue publicly every month a report on information submitted by each federal agency regarding its employees who are retiring and pending applications for retirement benefits, (2) establish a timetable for completion of OPM's retirement systems modernization project and a deadline by which all federal payroll processing entities will electronically transmit all personnel data to OPM, and (3) include in each annual budget request a statement on OPM's progress in completing such project and resources needed to implement it.

[Q]: SECTION 1. SHORT TITLE.

This Act may be cited as the ''Federal Law Enforcement Officers Pay
Equity and Reform Act''.

SEC. 2. LIMITATION ON PREMIUM PAY.

(a) In General.--Section 5547 of title 5, United States Code, is
amended--
(1) in subsection (a), by striking ''5545a,'';
(2) in subsection (c), by striking ''or 5545a''; and
(3) in subsection (d), by striking the period and inserting
''or a criminal investigator who is paid availability pay under
section 5545a.''.
(b) Effective Date.--The amendments made by this section shall take
effect as if included in the enactment of section 1114 of the National
Defense Authorization Act for Fiscal Year 2002 (Public Law 107-107; 115
Stat. 1239).

SEC. 3. SPECIAL PAY ADJUSTMENTS FOR FEDERAL LAW ENFORCEMENT OFFICERS IN
CERTAIN AREAS.

(a) In General.--Section 404(b)(1) of the Federal Law Enforcement
Pay Reform Act of 1990 (5 U.S.C. 5305 note) is amended by striking the
matter after the semicolon and inserting the following:

''Area Differential
Boston-Lawrence-Salem, MA-NH Consolidated 24.4%
Metropolitan Statistical Area.
Chicago-Gary-Lake County, IL-IN-WI Consolidated 24.5%
Metropolitan Statistical Area.
Detroit-Ann Arbor-Flint, MI........................ 18.5%
Hartford, CT....................................... 20.3%
Los Angeles-Anaheim-Riverside, CA Consolidated 27.1%
Metropolitan Statistical Area.
New York-Northern New Jersey-Long Island, NY-NJ-CT 26.1%
Consolidated Metropolitan Statistical Area.
Philadelphia-Wilmington-Trenton PA-NJ-DE-MD 20.3%
Consolidated Metropolitan Statistical Area.
Portland-Salem, OR-WA.............................. 18.5%
Sacramento-Yolo, CA................................ 21%
San Diego, CA Metropolitan Statistical Area........ 27.1%
San Francisco-Oakland-San Jose, CA Consolidated 32.03%
Metropolitan Statistical Area.
Seattle-Tacoma-Bremerton, WA....................... 27.5%
Washington-Baltimore, DC-MD-VA-WV Consolidated 24.3%''.
Metropolitan Statistical Area.
(b) Effective Date.--The amendment made by this section shall apply
with respect to pay for service performed in pay periods beginning on
or after the date of the enactment of this Act.

SEC. 4. SEPARATE PAY, EVALUATION, AND PROMOTION SYSTEM FOR FEDERAL LAW
ENFORCEMENT OFFICERS.

(a) Study.--Not later than 6 months after the date of the enactment
of this Act, the Office of Personnel Management shall study and submit
to Congress a report which shall contain its findings and
recommendations regarding the need for, and the potential benefits to
be derived from, the establishment of a separate pay, evaluation, and
promotion system for Federal law enforcement officers. In carrying out
this subsection, the Office of Personnel Management shall take into
account the findings and recommendations contained in the September
1993 report of the Office entitled ''A Plan to Establish a New Pay and
Job Evaluation System for Federal Law Enforcement Officers''.
(b) Demonstration Project.--
(1) In general.--If, after completing its report under
subsection (a), the Office of Personnel Management considers it
to be appropriate, the Office shall implement, within 12 months
after the date of the enactment of this Act, a demonstration
project to determine whether a separate system for Federal law
enforcement officers (as described in subsection (a)) would
result in improved Federal personnel management.
(2) Applicable provisions.--Any demonstration project under
this subsection shall be conducted in accordance with the
provisions of chapter 47 of title 5, United States Code, except
that a project under this subsection shall not be taken into
account for purposes of the numerical limitation under section
4703(d)(2) of such title.
(3) Permanent changes.--Not later than 6 months before the
demonstration project's scheduled termination date, the Office
of Personnel Management shall submit to Congress--
(A) its evaluation of the system tested under the
demonstration project; and
(B) recommendations as to whether or not that
system (or any aspects of that system) should be
continued or extended to other Federal law enforcement
officers.
(c) Federal Law Enforcement Officer Defined.--For purposes of this
section, the term ''Federal law enforcement officer'' means a law
enforcement officer as defined by section 8331 or 8401 of title 5,
United States Code, and, subsection (b)(2) notwithstanding, includes
any such officer serving in or under the Federal Bureau of
Investigation.
[A]: Federal Law Enforcement Officers Pay Equity and Reform Act - Excludes availability pay for Federal criminal investigators from premium pay limitations.Amends the Federal Law Enforcement Pay Reform Act of 1990 to increase the Federal special pay differential for Federal law enforcement officers employed in specified metropolitan statistical areas.Requires a study by the Office of Personnel Management (OPM) regarding the need for, and potential benefits of, the establishment of a separate pay, evaluation, and promotion system for Federal law enforcement officers (including officers serving in or under the Federal Bureau of Investigation). Authorizes OPM to implement a demonstration project for such a system.

[Q]: SECTION 1. EXCHANGE OF CERTAIN MINERAL INTERESTS IN BILLINGS COUNTY,
NORTH DAKOTA.

(a) Purpose.--The purpose of this section is to consolidate certain
mineral interests in the Little Missouri National Grasslands in
Billings County, North Dakota, through the exchange of Federal and
private mineral interests in order to enhance land management
capability and environmental and wildlife protection.
(b) Exchange.--Notwithstanding any other provision of law--
(1) if, not later than 45 days after the date of enactment
of this Act, Burlington Resources Oil & Gas Company (referred
to in this section as ''Burlington'' and formerly known as
Meridian Oil Inc.), conveys title acceptable to the Secretary
of Agriculture (referred to in this section as the
''Secretary'') to rights and interests identified on the map
entitled ''Billings County, North Dakota, Consolidated Mineral
Exchange--November 1995'', by quitclaim deed acceptable to the
Secretary, the Secretary shall convey to Burlington, subject to
valid existing rights, by quit-claim deed, all Federal rights
and interests identified on that map; and
(2) if Burlington makes the conveyance under paragraph (1)
and, not later than 180 days after the date of enactment of
this Act, the owners of the remaining non-oil gas mineral
interests identified on that map convey title acceptable to the
Secretary to all rights, title, and interests in the interests
held by them, by quitclaim deed acceptable to the Secretary,
the Secretary shall convey to those owners, subject to valid
existing rights, by exchange deed, all Federal rights, title,
and interests in National Forest System lands and National
Grasslands in the State of North Dakota as are agreed to by the
Secretary and the owners of those interests.
(c) Leasehold Interests.--As a condition precedent to the
conveyance of interests by the Secretary to Burlington under this
section, all leasehold and contractual interests in the oil and gas
interests to be conveyed by Burlington to the United States under this
section shall be released, to the satisfaction of the Secretary.
(d) Approximate Equal Value of Exchanges With Other Interest
Owners.--The values of the interests to be exchanged under subsection
(b)(2) shall be approximately equal, as determined by the Secretary.
(e) Land Use.--
(1) Exploration and development.--The Secretary shall grant
to Burlington, and its successors and assigns, the use of
Federally-owned surface lands to explore for and develop
interests conveyed to Burlington under this Act, subject to
applicable Federal and State laws.
(2) Surface occupancy and use.--Rights to surface occupancy
and use that Burlington would have absent the exchange under
this Act on its interests conveyed under this Act shall apply
to the same extent on the federally owned surface estate
overlying oil and gas rights conveyed to Burlington under this
Act.
(f) Environmental Protection for Environmentally Sensitive Lands.--
All activities of Burlington, and its successors and assigns, relating
to exploration and development on environmentally sensitive National
Forest System lands, as described in the ''Memorandum of Understanding
Concerning Certain Severed Mineral Estates, Billings County, North
Dakota'', executed by the Forest Service and Burlington and dated
November 2, 1995, shall be subject to the terms of the memorandum.
(g) Map.--The map referred to in subsection (b) shall be provided
to the Committee on Energy and Natural Resources of the Senate and the
Committee on Resources of the House of Representatives, kept on file in
the office of the Chief of the Forest Service, and made available for
public inspection in the office of the Forest Supervisor of the Custer
National Forest within 45 days after the date of enactment of this Act.
(h) Other Laws.--The exchange under subsection (b)(1) shall be
deemed to meet the requirements of all other Federal laws, including
all land exchange laws, environmental laws, and cultural laws (such as
the National Historic Preservation Act (16 U.S.C. 470 et seq.)), and no
further compliance with any other law shall be required in order to
implement the exchanges.
(i) Continuation of Multiple Use.--Nothing in this Act, shall
limit, restrict, or otherwise affect the application of the principle
of multiple use (including outdoor recreation, range, timber,
watershed, and fish and wildlife purposes) in any area of the Little
Missouri National Grasslands. Federal grazing permits or privileges in
areas designated on the map entitled ''Billings County, North Dakota,
Consolidated Mineral Exchange--November 1995'' or those lands described
in the Memorandum of Understanding Concerning Certain Severed Mineral
Estates, Billings County, North Dakota'', shall not be curtailed or
otherwise limited as a result of the exchange authorized by this Act.
[A]:
Directs the Secretary of Agriculture to convey to the Burlington Resources Oil and Gas Company (formerly known as Meridian Oil Inc.) all Federal rights and interests identified on a map entitled the "Billings County, North Dakota, Consolidated Mineral Exchange--November 1995," contingent on Burlington's conveyance to the Secretary of title to its own rights and interests identified on the same map.
Directs the Secretary to convey to owners of the remaining non-oil gas mineral interests identified on the map all Federal rights, title, and interests in the National Forest System lands and National Grasslands in the State of North Dakota, contingent on the owners' conveyance to the Secretary, after Burlington's conveyance, of all their rights, title, and interests.
Directs the Secretary to grant to Burlington the use of federally-owned surface lands to explore for and develop interests conveyed to Burlington under this Act.