Q: negative

A: I would love to not give a star at all, but since I have to I will give them 1. We booked this trip with a few friends and it was problems from the start. Trying to call and book/upgrade rooms, forget about it. Took hours to be able to talk to someone and the lady who answered the phone was rude. Only one couple (our friends) got the upgraded room and we could not get the upgrade until the second night. When we tried to get the room the second day, the room was not ready yet we had to be out of our current room, what?!? I guess it was a good thing we came with friends. A couple hours later, we called from the pool to re check in to our second room and it still was not ready. So frustrating! Finally we got the room, at 6pm. Nothing was done for us and no one seemed to care, such horrible customer service. Where were the managers?!? Everything that the hotel did was ridiculous and no one was helpful. Not only that, but when we checked our bank, they charged us all different pricing and well of course, overcharged. My husband and I have always stayed at the Wynn, and have had nothing but amazing experiences there. Customer service is fantastic and we always feel valued, not to mention their rooms are spectacular. Never again will I stay at the MGM and I will only be going to the Wynn.

Q: negative

A: There's free parking in the back which is a plus & with your receipt, you get 10% off any souvenirs in the upstairs gift store. The food's ok but one of our group of 5 substituted the touted mac n cheese instead of fries but when his plate came, no mac n cheese. The waitress dumbfoundedly stated what? no fries either? when it was brought to her attention!!

Q: positive

A: Love the music, and the vibe!

Q: positive

A:
i am from california and ate here on a sweltering hot sunday august 26th, 2012 for lunch.--- i lucked out and found metered parking in front on street. decor is re-purposed stuff. food good off the grill and large portion.------------------------- they had the sliding doors open so it was hot as the outside. ( i think they had a/c but the huge doors were open.----------------. reasonable priced.----------- g8 local for people watching. !!!!!!!!! its seems like weekend downtown gets crowded so come early before 11am. i was here about 130pm and parking was bad and traffic and it was 90 degrees/humid - eeeg gads i thought i was gonna sweat my makeup off my face..---- we dont have humidity in san francisco bay area----------santa clara calif