How might one describe the sentiment of this review?
Not a great grooming department & customer service stinks. Firstly, I called to make an appointment at the grooming department about 2 weeks in advance and ask that the main groomer tend to my cat because this would be his first time at the groomers. They agreed and I set up the appointment. Upon entering the grooming area the groomers were all outside smoking and no one was at the desk. I waited for about 15 minutes and then I went outside and asked to speak to someone regarding getting my cat groomed. After they came in we discussed grooming and agreed on getting him an oatmeal bath, nail clipping, and trim. I had asked that he recieved a lion cut due to the Vegas heat. I was quoted an hour for the entire service so I was excited about the time due to the fact I would be able to pick up groceries while he was being pampered. But before I left I noticed that here was some non-needed loud dryers going on in the back room (which had no animals in it). I asked that they only use the dryers when needed due to the fact that he is scared of loud noises, they ignored my request and tried to take him to the back. He of course would have none of that and they had to turn them off anyway. When I arrived back to pick him up he was just then getting dried. Another hour later they said he was done (2 1/2 hrs so far). They put him in his carrier before I saw him so I assumed he was done as we had discussed, payed them a pretty penny for the work, and went home. When I got home and took him our of the carrier I found that half of the agreed upon services were not completed. He had no lion cut, had danrif all on his fur, and his nails had been jaggly done. Needless to say I will not use their grooming services again. In addition to the bad grooming services, this Petco has awful customer service in store. The cashiers are rarely avaliable up front and if you have questions or need anything you have to wonder around the store for some time to find someone. I personally refrain from going to Petco and instead reccomend Petsmart....Select from the following. a). negative. b). positive. I think the answer is
a).