*Question*
Article: The airline lost your baggage. The hotel laundry ruined your favorite shirt. The taxi driver overcharged you. When you're abroad, sometimes things go wrong. Now you can do something about it! Use these tips when you want to express an effective complaint in English. No matter how unfair the situation, it's best to phrase your complaint politely. In English, you'll sound more polite if you use indirect language. Here are some examples: "I'm sorry to bother you..." Starting a complaint like this puts the listener who may have heard many complaints that day at ease. Use this phrase if the situation isn't that serious. For example, "I'm sorry to bother you, but I wanted a baked potato, not fries." "Can you help me with this?" Everyone would much rather be asked to do something than told! So try phrasing your complaint as a request for help: "Can you help me with this? My shirt came back from the laundry without buttons." "I'm afraid there may be a misunderstanding." This is a polite way of saying, "Your information is wrong. Please fix it now." You'll most likely use this phrase if you made reservations for a flight, hotel or restaurant, and when you arrive, it's not what you expected. For example, "I'm afraid there may be a misunderstanding. I requested a non-smoking room." "I understand it's not your fault..." Often when you make a complaint, you deal with a person who was not directly responsible for the problem. But the problem isn't your fault, either! This phrase is helpful when you need swift action. Tell the person you're dealing with you understand they're not at fault and then directly state the problem: "I understand it's not your fault, but the airline promised they would deliver my baggage yesterday." "Excuse me, but I understood that..." Using this phrase lets the person know you're well-informed and are suspicious they might be trying to take advantage of you. Don't say, "Hey! You're trying to cheat me!" Instead, start indirectly by stating what you know to be true: "I understood that the taxi... Question: According to the passage, if we meet an unfair situation, we'd better _ . Yes or no, is the answer "state our complaints politely"?
**Answer**
No

*Question*
Article: "I'm a little worried about my future."said Dustin Hoffman in The Graduate.He should be so lucky.All he had to worry about was whether to have an affair with Mrs. Robinson.In the sixties,that was the total sum of post-graduation anxiety. Hoffman's modem peers are not so fortunate.The Mrs. Robinsons aren't sitting around at home any more.They are out in the workplace,doing the high-powered jobs the graduates want,but cannot get.For those fresh out of university,desperate for work but unable to get it,there is a big imbalance between supply and demand.And there is no narrowing of the gap in sight. Parents feel as badly let down as the young people themselves.Middle-class families see their graduate offspring on the dole queue and wonder why they bothered paying school fees.Working-class families feel an even keener sense of disappointment.For many such families,getting a child into university was the fulfillment of a lifelong dream.It was proof that they were living in a dynamic,economically successful country.That dream does not seem so rosy now.Graduate unemployment is not,ultimately,a political problem.Job-creation for graduates is very low down in the government's schedule.If David Cameron's Conservatives had a brilliant idea for guaranteeing every graduate a well-paid job,they would have presented it by now.It is a social problem,though a more deep-seated social problem than people perhaps realize. Question: The author begins with the lines from The Graduate in order to _ . Yes or no, is the answer "emphasize the sharp contrast between now and then"?
**Answer**
Yes

*Question*
Article: Dearest Clare, As I write this, I am sitting at my desk in the back bedroom looking out at your studio across the backyard full of blue evening snow, everything is smooth and crusty with ice, and it is very still. It's one of those winter evenings when the coldness of every single thing seems to slow down time, like the narrow center of an hourglass which time itself flows through, but slowly, slowly. I had a sudden urge, tonight, here in the house by myself to write you a letter. I suddenly wanted to leave something, for after. I think that time is short, now. I feel as though all my reserves, of energy, of pleasure, of duration, are thin, small. I don't feel capable of continuing very much longer. I know you know. If you are reading this, I am probably dead. But you know: you know that if I could have stayed, if I could have gone on, that I would have seized every second: whatever it was, this death, you know that it came and took me, like a child carried away by goblins . Clare, I want to tell you, again, I love you. But I hate to think of you waiting. I know that you have been waiting for me all your life, always uncertain of how long this patch of waiting would be. Ten minutes, ten days. A month. What an uncertain husband I have been, Clare, like a sailor. Please, Clare. When I am dead, stop waiting and be free. Of me--put me deep inside you and then go out in the world and live. Love the world and yourself in it, move through it as though the world is your natural element. After my mom died she ate my father up completely. She would have hated it. Every minute of his life since then has been marked by her absence, every action has lacked dimension because she is not there to measure against. And when I was young I didn't understand, but now, I know, how absence can be present. If I had to live on without you I know I could not do it. But I hope, I have this vision of you walking, with your shining hair in the sun. I have not seen this with my eyes, but only with my imagination, that makes pictures,... Question: By describing what he found in Kendrick's waiting room, Henry intended to tell Clare that _ . Yes or no, is the answer "she should stop waiting and be free to live"?
**Answer**
No