Q: positive

A: I believe this might be the best Mexican food I have had in Phoenix. To start, be ready for a possible walk....because their parking lot sucks! haha It's just too small. I often have to park in the dirt lot across the street by the train tracks. However....once you are inside, it is wonderful! The place is well-kept and clean. Atmosphere is great. All of the staff are friendly, and the Managers are usually running around helping out and just chatting with the customers. The food is Awesome! I have been several times now with friends and family, and have tried many of their dishes. My personal favorite is their specialty burrito - the El Rico! Great mix of ingredients and spices. If you get a chance, stop in. You won't regret it!

Q: negative

A: I was excited to see that there was going to be another yogurt place in the west valley. Sadly, it wasn't as great as I had hoped. The flavors are ok, their toppings are nothing compared to other yogurt places in the area. The staff (on all 3 occasions that I have been there) are not friendly at all. Usually a teenager who is upset that you interrupted their texting.

Q: negative

A: came in for a quick dinner last weekend (10/4/14) and left feeling scarred for life. my burger was nothing spectacular, but it was a long day and i wasn't going to complain... ...that was until i took a bite and bit down on something really hard. we immediately got the attention of our server and she brought it back to the kitchen. when she came back she informed us that it was a bone and that because they grind their own meat, bones sometimes gets into the burgers. WHAT THE F$@K!!! i bit down on a bone and she acted like it was no big deal. it happens sometimes?!! how the hell does that happen. that should never happen, ever. i'm so disgusted. my meal was comped, but the lack of concern is horrifying. i'm baffled that the manager didn't come out to apologize. ew

Q: negative

A:
Very disappointed. We stayed here once about 7 years ago and were treated wonderfully. This time the staff were rude and even the manager didn't care about customer service or being a normal human being. My fiancee wanted to stay another night and the girl at the front desk said it would b an extra $150. Okay if this was a Friday or Saturday night I could see that but this was for Sunday. We paid $67 total with resort fees for Saturday night and now it's double to stay?! The manager came up and said there was nothing she could do. She said they were completely booked up and that was all she could do. I find it hard to believe every room in this hotel was occupied!? My boyfriend went over to Excalibur and not only did they have a room they let us check in at 9am an it was in a spa suite for yep u guessed it the same price we paid for at nyny! I do not recommend here. They obviously don't care about having people stay at their hotel!