Problem: What would be an example of an negative review?

Answer: We just tried to eat here- it's the first time I've walked out of a restaurant because of the hostess. She was rude. We walked in and I asked if they were seating the patio because it's only 81 degrees outside..in AZ. Everyone in AZ knows you seat a patio when it's in the 80s in Phoenix. They had a 20-25 minute inside wait and aren't seating their patio.... This makes no sense. She said it was too hot. TOO HOT? Three weeks ago when it was 105 was too hot. Today is beautiful out. She was rude about it, didn't say I apologize for the inconvenience or anything along those lines... Just it's too hot and I'm not doing anything about it. I will never go back. Just because it's a NY-themed place doesn't mean the employees need a NY attitude. I would like to edit my review (it's about 4 days later on 10/3) to note that Chompie's immediately reached out to me upon the posting of my review to apologize and offer me a gift card to come back & have a better experience. This is extremely appreciated. If we do go back, I will re-review them and assign stars according to that visit and take into account the fact that they reached out to apologize as well.

Problem: What would be an example of an positive review?

Answer: My heater was blowing cold. Called my landlord, he called his home warranty people, they called Arizona Trade Masters. Having had numerous other home warranty repairs over the years, I know that the company you get can be a roll of the dice. I could tell some stories! I judge them in 5 areas: 1) How easy is it to get them here? Is scheduling easy? 2) Are they punctual, clean, nice and at least relatively "normal" when I meet them? 3) Do they get the job done and are they efficient (not moving at lazy pace)? 4) Do they clean up after themselves and not leave a mess? 5) Are they careful and respectful with my 5 "helpful" underfoot Maine Coon cats? This time I was pleasantly surprised in every regard. 1) Scheduling around my hectic life was not too difficult; despite it being busy winter season it only took 2 days for our schedules to align (they had sooner appointments but I was not available). 2) A clean, nice guy named Steve called and showed up on time. He was friendly and personable and did not give off any serial killer vibes. 3) Steve told me what he was going to do and did it. He explained the problem in words I could understand. He was quick and efficient without acting hurried. He tried to fix it, but it is sticking and best to replace. He explained that they have to order a part and will call me to arrange installation, which will take approximately 3 hours. 4) Steve did not leave a mess at all. He even wiped his shoes on my doormat twice before coming in so as to not track dirt... Each time he entered! 5) What really impressed me... My cats are curious, underfoot, and like to "help." After poor past experiences (with other companies) of repair people stepping on them, yelling at them, or letting them escape, I usually put them in a back bedroom, but I am cat sitting and my guest cat is in there so I couldn't. Steve was very careful to avoid stepping on tails, cautious to not let them outside, and even briefly stopped to tell one of them how pretty she was and pet her. She is a talker and sat there and mowed at him, and he talked back to her, telling her he had to put his tools away and such. Overall, he did not mind their "help" or treat them like an annoyance. In all 5 judgment categories, Arizona Trade Masters and Steve impressed me. The little details are what make a big difference. I would definitely use them again and look forward to my next interaction, to repair the issue Steve identified.

Problem: What would be an example of an positive review?

Answer:
Service was good. A bit under staffed. The restaurant/bar in the lobby is a place to see and be seen. The location of the hotel is magnificent.