Problem: What would be an example of an positive review?

Answer: I attended training for my job in Tempe and had a choice of either this hotel or a very well known premium hotel chain. I chose the Drury and after talking with other employees who chose the big name chain I was extremely happy with my decision. Their breakfast was basically a continental meal while I had a hot meal including eggs, bacon and biscuits not to mention a hot dinner as well (dinner was not even an option at the big chain). I'm not saying all the food was freshly prepared and great, it was all microwaved and by day 5 it had lost its appeal but it was miles ahead of what the other hotel offered. Hotel staff was always friendly and the hotel shuttle was great. What I think I appreciated most was the wifi. Free, lightning fast and no hassle to enter passwords, I brought my Xbox and did not notice any lag. The Drury is on my list of hotels I would not hesitate to stay at again, all around great experience.

Problem: What would be an example of an negative review?

Answer: Went there this morning and our waitress was Kathy. My husband ordered steak and eggs medium rare. Our order came and his steak was well done. I noticed the girl at the other table had a long, thin steak and it was medium rare although she ordered well done. Both tables sent back the steaks (after our waitress confirmed our order as if we said it wrong) and moments later new steaks came out, only they were the same ones delivered to the correct tables, meaning my husband got the other girl's steak. As Kathy placed the steak down, she said the chefs cut into the side (over a 2 inch cut) to confirm the temp. My husband and I both looked at each other in shock! This is a health code violation to place food on a table, then reserve it to someone else. Our waitress kept eyeing us because she knew we knew what she did and after she asked if anything was wrong, she argued that both steaks were in the window. We said we don't want it and she said I'll remake it. Needless to say, we are beyond shocked with the professionalism of our waitress and the level of service this place conducts. I would seriously think twice before going here ... You might get someone else's leftovers.

Problem: What would be an example of an positive review?

Answer:
Great mechanic!!! I was sent to Will through a buddy of mine at work for an alternator swap. After being quoted an unreasonable amount and not only nervous about letting anyone touch my car (has over 200,000 miles) Will did the job for half the price I was quoted and even had my car ready the same day!!! Will is an honest guy who will stand by his work and even offer small services at small cost. This is my family's first stop mechanic!! I highly recommend this shop to anyone I can guarantee you won't be disappointed!! 2004 Ford Escape