Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: My recent stay at the Talbott Hotel in Chicago was miserable. My visit began on the wrong foot when they couldn't locate my reservation. I had my reservation code and the email confirmation but they insisted they couldn't find me "in the system". We finally agreed to scrap that reservation and start over. That process was lengthy as they were training a new girl on how to take reservations. The room that I had originally reserved (King) was not available and I had to wait 45 minutes for them to clean a Double room. I was so tired from the traveling and the hassle at the front desk that I decided to stay in and order room service. It took an hour and a half for my food to arrive. When finally delivered, it was cold and not exactly how I had ordered it. So now I am cranky, tired and starving! I ate what I could from the mini bar (poor selection of items) and went to bed. The room was spacious but had a stale smell to it, as if someone had smoked in it. The next morning I complained and wanted to change rooms. The woman at the front desk couldn't be bothered with me and didn't try to make things right in any way. I decided to check out and go to another hotel for the remainder of my stay in Chicago. I will never waste my time or money at The Talbott again.

A: negative
****
Q: I needed a place to stay for a business conference in Chicago. While higher priced, the reviews online plus four stars convinced me. Granted the hotel itself is beautiful, but looks can be deceiving. The pictures online show beautiful white linens but mine were a bit grey. The restaurant (Cafe Des Architect) had amazing food, so that was a plus, but the service was awful. I had to wait twenty minutes for a glass of water! My remote wouldn't work for the tv and the air conditioner was far too loud. The hotel must've been hosting a convention because I could hear music all through the night. The housekeeping was good but happened too infrequently. I called twice for more fresh towels. If I wanted this type of experience, I'd have stayed at a lower-end hotel. Same experience, less money!

A: negative
****
Q: I loved the Ambassador! What a great hotel. It's really beautiful, and the room was absolutely striking, very classic and elegant. Everything was done really well: the staff treated me like a regular. This is a top-notch hotel, the best place I've stayed in a long time. My only complaint is that I wish it was on the Mile, but that's it.

A:
positive
****