instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
When most people think Hilton, they think luxury. I know I did. I only wish I'd been half right. Upon arriving, I was informed that the incompetent staff had lost my reservation entirely. Not a very auspicious start, but they did find me another room. Granted, the new room had an oh-so-scenic view of the broadside of an adjacent building. But, fine. I was willing to let this slide. I didn't want to be difficult. In the following days of my stay, it got a little harder to ignore all the minor problems that were making the Hilton very undeserving of the term, luxury hotel. Noisy neighbors. Rude staff. If the state of my bathroom towels was anything to go by upon checkout, I doubt my sheets were changed even once. Next time I'll ignore the hype and stay somewhere cheaper. The service couldn't possibly be worse.

answer:
negative

question:
Upon arriving to the Hard Rock Hotel in Chicago, I was immediately impressed. The staff was friendly and checked us in quickly, which is important to me after a long trip. Our room was immaculate and decorated in a clean modern style. The bed was very comfortable, including the linens which felt high quality, unlike what you get at some other hotels. All this made for a great night sleep. Perhaps the most impressive part of our stay at the Hard Rock Hotel was their "Party like a Rottweiler" package we added to our reservation. For an additional fee we were able to bring our pet and were provided with treats, toys and best of all the pet cam! We left our dog in the room with a pet cam and were able to watch him throughout the day on my iPhone! All in all this was a great place to stay and I'd highly recommend it to anyone who wants to travel with their pet.

answer:
positive

question:
To whom this may concern, my name is Jamie Brown, and i was a recent guest of yours between July 4th through July 10th, and your staff made my stay so comfortable i almost didnt want to leave. The Kitchen in the room and the complimentary grocery shopping service made me rethink leaving all together and when i didnt feel like cooking the complimentary welcome home dinner with a glass of wine, helped me clear my mind for all the paper work i had to look forward to. The free wireless internet access both in my room and sitting by the pool helped get all that done and helped me get my laps in as well. I really couldn't have asked for anything more! I felt like a queen and I never though I could feel that way just staying in a hotel. I thank you so very much for treating me so kindly and I will gladly be visiting you again very soon, only for more pleasure and way less business. Sincerely yours, Jamie Brown

answer:
positive