Sentiment analysis: Stopped by here during a recent swing through Charlotte on biz. I was looking for an relaxed "Pub-food-plus" type of joint with good beer and in Rock Bottom, I found it. The bar staff was helpful and generous with samples from their 8ish original beers. The Brown Ale is delicious (and award winning) and my favorite of the group. While Rock Bottom features beer, they hang their hat on food. The nachos were loaded with fixin's, and the chili is chunky and decidedly above-average. It's a relaxed, inviting and warm destination for anyone looking for an afterwork drink or evening out.

OPTIONS:
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positive

Sentiment analysis: This location is closest to my house so we go, but every time they get our order wrong! This am hubby went and ordered me the mcmuffins that are on special without sausage as always, and the woman would not give it to him for the deal. Excuse me - same sandwich minus the sausage! It's actually saving them money. So instead the woman decides to put egg and cheese mcmuffins instead which comes with ham. That is NOT what I ordered!!!! If I wanted meat on my sandwich I would have ordered it that way but I'm a vegetarian meaning I DO NOT EAT MEAT! So in good nature I removed the ham from my sandwich but could still taste the yuck flavor of the meat, and thinking to myself what has customer service come to?! I thought they're slogan was make it your way at least one time or another. They also originally forgot my oatmeal and my hubby's sandwich too. Not to mention when ordering through the drive thru after ordering 1 thing they say,"Is that it?" No I still have 10 more things to order and after each item I order they say that. Really?! Shouldn't they say something along the lines of"is there anything else I can make for you/get for you?" The way the say it makes me and I'm sure others feel as we are inconveniencing them to do their job they get paid to do. So what exactly are you paying then for?! Poor customer service, loosing profits because of incorrect orders irate customers that won't return and I could go on. If this is what they get paid to do then each of them should get a raise!!!

OPTIONS:
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negative

Sentiment analysis: Conflicted on this one. Awesome bluecheese burger. Service should have been more responsive and personable. We ate here in November. We started out next door at Mickie Finnz where we sat for 15 minutes without being acknowledged by any of the staff. So admittedly we were miffed when we got up and went over to Hennesseys. We got a seat outside on the deck, which is a pleasant spot for a burger and beer right on revitalized Fremont East. Unfortunately, we sat there for another 10 minutes before anyone bothered to stop at our table. WTF ... the wait staff there repeatedly walked past our table without stopping, just like the other place! The joint was not busy and I was pissed. But eventually I was able to sip on a Guinness draft as I tried to chill my ass out. The Guinness helped for the most part, though I was not pleased with the level of service we received throughout the meal. Our waitress simply was not personable and provided only minimal service. I am confused because of all of the positive reviews posted here on the personable service. Perhaps it was a bad night for our waitress. Anyway I only tipped 10% that night. I do not remember ever tipping anyone less than 15%. However, the food was pretty good. My wife enjoyed the fish-n-chips, which had a decent fish to batter ratio, though we both agreed the bluecheese burger was great. Probably the best bluecheese burger I've had. We might go back, but we might not either. There are many other choices out there.

OPTIONS:
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negative