instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hello. I am Joshua Collins.
agent: Hello, how can I help you today?
customer: Can you please book a flight ticket from DTW to JFK?
agent: Sure, I will help you with it. Please share me your planned travel dates to proceed further.
customer: Thank you. Sure, I need to travel on dates of Sept 21 and Sept 23.
agent: Do you prefer any specific time for you depart and return?
customer: Yes, I would like to depart in morning time only.
agent: Please let me know if you have any other preferences.
customer: I need connection 1 so please check with that.
agent: Thank you for providing all the essential details, please wait for a while.
customer: Sure, I am happy to wait for your response.
agent: We are sorry to inform you that we don't have any flight available in the morning time on given dates by you.
customer: Oh! It is sad to hear. Anyway, thank you for your time.
agent: Thank you, looking forward to serve you better next time.
customer: Most welcome.
answer:
no_flight

question:
customer: Hello.
agent: Hello, how may I render you today?
customer: I need your help to book a flight from IAD to DCA.
agent: Sure, we are here to help you. Please let me know your connection limit?
customer: Thank you. I am looking for a flight with single connection.
agent: May I know your good name?
customer: Myself Sarah Hall.
agent: Could you please share your journey dates?
customer: Sure, I want to travel on Apr 26 and need to return on Apr 28.
agent: Are there any more specifications?
customer: My depart time must be in the evening.
agent: We found a connecting flight 1007 from Hawaiian airline has fare 100 and departure time is 2:00 hours.
customer: Ok, please proceed.
agent: Your booking has been processed.
customer: Thank you.
agent: Thank you for choosing us.
answer:
book

question:
customer: Hello.
agent: Hello, how may I assist you today?
customer: Can you please help me in booking a flight ticket from LAS to EWR?
agent: Sure, can you please let me know your travel dates?
customer: I want to fly on July 06 and return on July 08.
agent: Do you prefer a connection in between the journey?
customer: I need a single connection.
agent: Do you have any other requirements?
customer: I don't have any other requirements.
agent: Ok, please wait for a minute.
customer: Ok.
agent: We found a connecting flight in Hawaiian Airlines with flight number 1022 having an economy class. Shall I proceed for booking?
customer: You can proceed to booking.
agent: May I know your name to book a ticket?
customer: Myself Nicole Phillips.
agent: Your booking has been processed.
customer: Thank you.
agent: Thank you for approaching us.
answer:
book