Choose your answer: is the following review positive or negative?

I made the reservation online at 4 Queens site & then canceled when I found it much cheaper everywhere else & booked at hotels.com. The bathroom was tiny, one person at a time with the door barely clearing the toilet before it hit the tub. No pool. You can use the one across the street at Binions. My wife & I left with negative feelings about the 4Q mostly due to the staff who have apparently never attended a customer relations seminar. Of all the people we dealt with, only the housekeeping staff were pleasant & friendly. Even the waitress at the Magnolia Restaurant (surprisingly good food), while efficient, was cool & aloof. At check in, the couple ahead of us turned away just as the desk clerk said "Next" & didn't hear her. She rolled her eyes upward and repeated with an irritated voice, "NEXT". My wife looked at me & said "Oooooo...". Our clerk was ok, but again, not at all warm or even friendly. The final negative came our last night there. After following 3-4 cars around the full parking garage several times & on our way back to the street, we stumbled upon an open spot on the first level. Since everything below level 3 was valet, we looked on the pavement, on the wall, all over for a sign and saw none. I commented that I thought it was valet only but if it wasn't marked we'd take it. The next morning after checking out, we were loading the car when a valet approached us and said "Did you park in Valet?" I replied "Yes, when ...." She interrupted and was very upset with us "You drove past 100 empty spots and park in a spot clearly marked "Reserved"... I interrupted "Where?" She pointed to the ceiling overhang where it was marked "Valet Parking" concealed behind a pipe. We honestly looked and didn't see it the previous night but it was dark and we weren't looking up. Point is, even though we had made an honest mistake she was very rude. It appeared to be indicative of the attitude most of the staff had which tells me it's poor management. Even the cocktail waitresses ALL seemed bored & put out to be there. One forced my wife to yield pulling a suitcase. Another staff member made us wait to get off the elevator while he got on. They need a good Customer Service seminar and soon.

Choose from:
(A). negative
(B). positive
(A).