Sentiment analysis: I was quite surprised by the atmosphere. We had tried to get reservations for 6:45, but told no, so switched to 6:30. The restaurant was only 20% full and was still not even close to being full by the time dinner was over. I had thought this was supposed to be a hipster place, but the music playing was by The Supremes and never got anywhere past the 70s...and not in a cool/retro sort of way. For dinner, the server talked up a tasting menu they were just starting. It offered the first course served family-style with 3 offerings, then a choice of entrees and then cheesecake. The selling point was the all-you-can-drink wine. This sure helped everyone at the table enjoy their meal more, and I was impressed that the wine pairings were quite good. However, the food was so very average. I have had many better Italian meals in this town and can't find any reason to recommend it.

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negative

Sentiment analysis: What happened to customer service???? Heard good and bad about this place, plus it was on TV so I thought I would try it for myself. Some friends and I walk in and my first impression is it is a dump. But I don't judge a book by its cover. We sat at the bar and ordered a few beers. Then it went down hill. It was like pulling teeth to get any service there. The bartenders acted like it was a problem to get some beers. After waiting 10 minutes with empty mugs my buddy had to speak up to get another round. Then the bartender came over and told us "bartenders do not like to be yelled at." Sorry dude, but how about doing your job!! This bartender really had a bad vibe. Not welcoming at all. We were talking to the couple next to us, they left with out leaving a tip. He said the service is terrible, the waitres was rude. Bad service equals no tip! I can't blame them either. In the mean time, we had ordered wings and a stromboli. We waited for over an hour for the food. After waiting for the food, and after the poor service at the bar we just decided to leave. Why was this place on Diners Drive-in and Dives? This place is way over hyped. You can go to any decent pizza joit and get a stromboli. Its a pizza pocket folks. Bar food in a dirty run down place. Rude bartenders. Poor service. Guy Fieri had one thing right...this place is a dive!

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negative

Sentiment analysis: I STILL can not believe people like the steaks at this restaurant. Go figure!

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negative