Problem: Customer service makes or breaks a business! I cant help but create a yelp account because of the service we received tonight. Our server (short blonde lady) treated us like we never exusted. Took our order...i ordered a diet coke and burrito with no beans...she gave me regular coke and my burrito was floating in beans. I was dying of thirst but no one ever came to ask if i needed a refill. She didnt come back to our table until she probably saw we were done with our food! By then, you can barely appreciate the food youre eating and ruins your impression of this place rated at 4.5 stars. Place is pretty pricey for burritos and enchiladas...i dont mind the price...willing to pay for more if the service and if pehaps the food was to my taste...we still gave her 20% tip but please, fire that lady. I just wrote a review on tripadvisor and read obe other comment where customer also complained about nothing else but the service!
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A: negative

Problem: Juba Red Sea & Mediterranean Cuisine is a truly amazing place. You just have to get past the location which is a bit daunting located in a very crowded strip center with many African and Somali shops. Plus more than half the cars parked in the lot were taxicabs. I went after work to meet some friends as we had heard a lot about this place as it serves goat! We enjoyed some good hummus and pitas as we waited to order. We were disappointed to discover that they only serve goat at lunch time and usually run out by 2-3pm so you have to reserve it for dinner. Oh, well another time. They were also out of the Somali iced tea which I had wanted to try. So water was fine. We ordered an order a couple orders of Sanbusas, which are a deep fried pastries filled with ground beef and Somali spices, kind of like an Indian samosas. Comes with two but are large to share and more than enough for 3-4 people. We ordered Chicken Sukhaar which is served with basmati rice that has been flavored with cardamom and cinnamon, and other spices I can't name. Mixed Kabob plate which of the three the chicken kabob was the best. We also ordered the loin of lamb which was excellent, fish which was OK and the best dish was the meat and naan dish which I'm not even sure of it's name. But it was this wonderful marinated beef (maybe called Beef Sukhaar) which was chopped up with onions, tomatoes and spices with strips of naan that I thought were noodles topped up with this wonderful sour cream sauce. It was amazing. We also got the naan sandwich which had the same meeting fillings wrapped in naan like a wrap. Delish! Best of all they had this spicy green sauce sitting on the table that we put on everything. We ordered way too much food - each dish would feed 2-3 people and we ordered 8 dishes for 8 people! So we all took take home boxes to eat the next day. Plus with tip and tax it was $13 per person! A truly amazing deal. So give this place a try as it's worth the time it takes to find a parking spot.
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A: positive

Problem: Great good, great service and really healthy options! I love what they've done with the place. Ordering was simple and they bring it out to you once it's ready. I recommend getting on of their signature drinks.
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A: positive

Problem: My ticket had the wrong gate number, and once I was figured it out I ran across 2 terminals to get let through the doors but I was not allowed on the plane. Don't trust your ticket Gate number, I was told to 'always look on the monitors'
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OPTIONS:
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A:
negative