Choose your answer: is the following review positive or negative?

Tried to use their online check-in feature. After filling out all of the information, a screen popped up and stated that I would be called in a few minutes to schedule a time to come in. After approximately 45 minutes, I called them myself. I informed the girl who answered the phone that I had gone through the online check-in process, but that nobody had called. She replied with "ya, we're really busy here." To which I wanted to reply "I figured as much, which is why I tried to go through your online check-in" but I didn't say anything. I had a 9 year old who needed a foot x-ray and thought that being able to keep him at home while waiting would be a much better option. I was basically told to just come in. Instead, I called a different urgent care facility (about 4 miles further from my house than Alliance ) and went through their online process and was called within 2 minutes and had an appointment scheduled. I will continue to go to the place further away.

Options are: a). negative. b). positive.
a).