I'm taking a test and have to guess the right answer to the question after the article. Article: When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty ,or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favour, taking it as true that he or she has a just right. Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example,"The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work.". The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten to take the seller to court or report the seller to a public organization responsible for protecting consumers' rights. Question: If a consumer wants a quick settlement of his problem, it's better to complain to _ . Options: A: a shop assistant B: the producer C: a public organization D: a store manager
D

I'm taking a test and have to guess the right answer to the question after the article. Article: Mass media are tools of communication. They allow us to record and pass information rapidly to a large, scattered audience. They extend our ability to each other by helping us overcome limits caused by time and space. Mass media can be divided into two groups: print media and electronic media. By print media, we mean books, newspapers and magazines. Electronic media include television, radio and movie. There are a number of ways in which mass media make daily life easier for us. First, they inform and help us keep a watch on our world. They gather and pass on information we would be unlikely or unable to gain on our own. Second, mass media help us to arrange our time and life. What we talk about and what we think about are greatly influenced by the media. When people get together, they tend to talk about certain happenings on the newspapers or on TV. Because we are provided with differing points of view through different kinds of media every day, we are able to comment on all sides of a certain issue. Third, mass media help us to connect with various groups in society. Through mass media, we are able to keep in contact with politicians in the world; with famous actors and actresses, and with our beloved singers. Fourth, the media help to socialize us. We learn about the preferred behavior and values from the people we meet as well as from the media. Through portrayals of people, the media tell us what proper behaviors are. By doing so, they teach us standards of behavior and values, and help us in our daily life. Fifth, the media are used to persuade people. A good example is advertisements through the media. Newspapers, magazines and TV are filled with all kinds of colorful, persuasive advertisements. Though many advertisements may not say openly that they want you to buy a certain product, they describe their products in such a way that you may want to but them. Sixth, the media entertain. All of the media make some effort trying to entertain their audience. For example, even though the newspaper is a main... Question: _ is an old form of mass media now. Options: A: Mobile phone B: Computer C: Radio D: Television
C

I'm taking a test and have to guess the right answer to the question after the article. Article: A graded reader is a book containing simplified languages used to help learners master the language. Readers come in different levels, from beginners to advanced. English learners need to choose a reader that is suitable for their level. Why use readers? Lots of research shows that extensive reading improves all aspects of language learning, including vocabulary, speaking skills, fluency ,writing skills and reading comprehension. prefix = st1 /Reading is a way of learning English without classes or a teacher. It helps develop learner independence. And while reading graded readers, learners don't have to run to a dictionary because the language is at their level. How do I get started? The entire class can read the same book or different books at different times. How do I know the right level? If your class is all reading the same book, choose one that is appropriate for their level. If your students are reading different books, you can have a selection of books at different levels. In this case, don't worry too much about the level. A learner who is interested in detective stories might read a higher level book if the motivation is there. How to read the book depends on students' age, motivation and class time available. Some classes like to read silently, others like to read aloud in small groups and some enjoy being read to by the teacher. Be sensitive to the class and ask for their opinions. Some pre-reading activities are needed. Before students open a book, it is important to spark interest in the story and in the whole process of reading. For example, ask them to guess what the story is from cover, chapter titles and let students put them in the best order, or discuss the author. During reading, choose a suitable chapter or chapters that can be broken down to make a comic strip . Or students select a part of the book to make into a radio play. Students can also become journalists and report on parts of the story. Choose a piece of action and have students write it up. Besides, students can role-play an... Question: Who do you think the passage is written mainly for? Options: A: Students. B: Parents. C: Teachers. D: Pupils.
C