instruction:
Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
question:
I enjoyed my stay at the Talbott Hotel. It is on the more expensive side, but it is all worth it. I got the Talbott tradition package, which was $245 for two people and included a $30 breakfast credit on check out day. The rooms are huge! The beds are soft and comfortable. They include Aveda bath products, which is a plus in my book. They also have a nice fitness area & pool you can use while you stay there. One thing I thought was really cool is that you can forward your messages from your hotel room phone to your cell phone. My boyfriend also liked the Ihome audio system. The location of this hotel is very convenient as well, its close to several great restaurants and blocks from the coast. But, what I like best about this hotel is that they make an honest effort to not negatively impact the environment more than they need to. They were one of the first hotels to be Green Sealed. Overall I had a great stay at Talbott Hotel!

answer:
positive

question:
I really wish I could say that I liked this hotel, but the whole experience was just plain awful. My first warning sign should have been when I made my reservation. The person I spoke with when placing my reservation had absolutely no idea what he was doing. At first he tried to book me into the wrong hotel, and then when we finally got it sorted which hotel I was actually wanting, he booked me for the wrong dates. He read me the right dates, and it was only when I called back two days later to confirm that I found out he'd given me the wrong dates. Hilton did get it fixed, but I already had a bad feeling about my stay. Then came actually staying at the hotel. The people at the check-in desk were downright rude. Then there was the room. I was supposed to be in a non-smoking room, but the room smelled strongly of cigarette smoke. The hotel staff refused to believe me, but did let me change rooms to one that didn't smell of cigarettes. However, I might as well have stayed in the first room. I was short towels, and it took four calls(over a period of 12 hours) to the front desk to get some. The sheets had not been changed, made obvious by the crumbs and fresh stains that littered them. Yes, I was able to get fresh sheets, but like the towels, it took several hours for them to be delivered. Since this is a pet friendly hotel, lucky me I got stuck in the room next to the room filled with yappy little dogs. The walls were so paper thin, all I could hear all night was barking. When I complained about it, the staff refused to believe me, and said that the walls of the room are so thick I shouldn't be able to hear anything from next door. Yeah right. I was excited to use the pool, but just like my room, it hadn't been cleaned recently. Then, I tried the fitness center. Half the equipment was broken. I tried to cut my stay short, but of course this hotel wouldn't work with me at all. They even refused to comp my stay for all the grossness I had to deal with. I will never stay with Hilton again, and I will be sure to let everyone know what a nightmare this stay was.

answer:
negative

question:
While visiting the Chicago area, we chose the Hotel Monaco Chicago for our stay. As one of the premier luxury hotels in Chicago, we held high expectations but were quickly disappointed in what we recieved. The problems began as soon as we arrived. The attendant was not friendly nor did she have the smile that is suppose to be the symbol of Kimpton. And, when we went to our room only to discover that we had not been given what we had paid for, the situation only got worse. Rather than apologize for the error (my credit card receipt was on hand) we were blamed for the indescrpencies in rooms and told that not only was the room we had reserved and paid for more than two months unavailable, we would not recieve a refund of the price difference of the two rooms. I could not believe that a top 40 U.S. hotel that is suppose to be committed to excellence could make such a blunder! With no choice but to retreat back to our room, we were pleasantly pleased with all of the amenities that we did recieve during our stay. A beautiful hotel in the Chicago Loop, but don't go expecting to be treated with respect or professionalism.

answer:
negative