In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
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Question: customer: Hello.
agent: Hello. How can I assist you?
customer: I am Melissa Garcia. I want to book a flight ticket from MCO to PHX, can you please help me in flight booking?
agent: Sure, May I know your journey dates?
customer: I want to fly on Feb 02, return on Feb 04.
agent: Ok, do you have any preferences?
customer: Yes, my return time should be afternoon.
agent: Ok, let me check.
customer: Ok.
agent: Sorry, we couldn't found any flights.
customer: Ok, no problem. Thank you.
agent: Thank you for connecting us.

Answer: no_flight

Question: customer: Hello.
agent: Hello, how can I help you today?
customer: I want to cancel my reservation due to heavy snowfall at my destination place, so please help me to cancel.
agent: Sure, may I know your good name?
customer: Sure, my name is Kevin Williams.
agent: Please wait for a moment.
customer: Sure.
agent: We found a reservation on your good name. It has been cancelled successfully.
customer: Ok, thanks for your support.
agent: Thank you for reaching us.

Answer: no_reservation

Question: customer: Hi. I am Donna Nelson.
agent: Hello, how can I guide you at this moment Nelson?
customer: I need to cancel my reservation for a client meeting but I have got a sudden call from my friend that one of my friend got met with an accident so I feel to cancel my reservation. Can you please help me out?
agent: Yes, I will try my best in cancellation of your reservation. I have found a reservation under your name in our booking list. As per your request, I have cancelled it.
customer: That's ok, thank you for your help.
agent: You are welcome, thank you for reaching out here. Hope you have a nice day ahead.

Answer:
cancel