Sentiment analysis: As a fast food joint my expectations are not high, but when you give me cool, somewhat soggy onion rings and a cold whopper dang! I love the onion ring sauce and am convinced they put cocaine in it. That saved my otherwise lackluster meal. Also, the drive through was fast. There, I said something nice.
+++++++++
negative

Sentiment analysis: They definitely need to work on their customer service. We came here Friday night & awkwardly stood there for about 3min before someone said can I help you. (Note there was about 5 employees present) We proceeded to place our order w/ a hispanic chubby girl who obviously had a stick up her ass. Then we got our Pizza & wings & she had the nerve to say "have a good night." Uhhh...we were eating in. We had to ask for our own plates. No one ever asked if we were doing okay, even though we needed forks for our boneless wings. We ate a bit & were super annoyed so we left. The pizza was nothing to rave about. I'd compare it to Little Cesars but more greasy & thinner. Their boneless wings were blah. I will not be coming back or recommending this place to anyone. FYI: I'd recommended Big Boys Pizza for awesome pizza & great customer service.
+++++++++
negative

Sentiment analysis: My favorite Arby's I have been going here for years and I never got a bad meal out of this spot and they're always friendly. I tried the brisket sandwich for the first time and I was pleased with it. They make sure the sweet tea is on the money every time! A must spot that I have to hit whenever I am in Charlotte.
+++++++++
positive