Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: I recently had the displeasure of staying at the Conrad Chicago. Although the hotel came with some recommendations from various online websites, my experience was anything but pleasent. First of all, they tell you that check in time is at 3pm. Well I arrived at the hotel at 3:30pm and checked in only to discover that my room was not ready. After waiting for nearly an hour for the room to be ready, I decided to go settle in. The carpets in the room smelled old and musty. Additionally, the bathroom was not in the the cleanest of states and there were numerous noticeable chips, scratches, and dents in the furniture. Although the bed was comfortable, I just couldn't get over the musty smell coming from the carpet. It was very difficult to get the air conditioning to set a comfortable temperature and I did not have a very good nights sleep. All in all, my experience was not the worst I've ever had, but far from anything worth writing home about.

Answer: negative

Question: I gave the Conrad a second try at impressing me and it failed miserably. The hotel will not honor room requests. I expressed this was for a special occasion and would love a room with a view on my reservation. I got there and my 'view' was of the adjacent office building windows. I didn't pay nearly $400 a night for that. I called down and the manager was absolutely rude. "That would've required you to pay at least $40 more.." Rude. Lots and lots of mistakes happened. Requested pillows were never sent up, the television sound was not functioning (i.e. NO sound), when telling the manager of the problems he was horribly condescending and cared very little. I've had better service at a Hampon Inn! When they screwed up our breakfast vouchers I had to physically go down and question it.. they said "we will send them right up".. No, that never happened. Absolutely ridiculous. The bathroom has always been nice, and the room had been renovated since I was there last year (thank the lord!)... It had a nice ambiance to it. The bed was quite nice as well. The valet guys were fantastic, probably the nicest men within that entire hotel. Also the bellman, and housekeepers were wonderfully sweet and always said "hi" or "hope you have a wonderful day".. I appreciated that. Perhaps the management team needs to go back to training school to learn about customer service. Breakfast at the Conrad restaurant is to be avoided completely. The service was abysmally inept, and not to mention slow. We had two different watresses and it took upward of 15 minutes just to get our juice. They looked like they hated their jobs, and treated us with the same attitude. We were never checked on after the food came. The food is overpriced and the quality is severely lacking. I got a continental breakfast and it included a muffin (burnt), a small croissant, and a tiny cinnamon roll. 14 dollars for that. Laughable. Or if you choose, for 14 dollars you can get some toast and juice! Spare yourself and choose to eat elsewhere where you can get an actual tasty meal for your money. Overall, the managers need to learn what customer service means, and how to bend over backwards for a customer. Otherwise your business will crumble. And the Conrad has crumbled for me. I spent way too much money on terrible service. I've already sent my opinions to Hilton headquarters. I'll be looking at other hotels the next time im in Chicago.

Answer: negative

Question: I was very disappointed with this hotel. The front desk clerk was rude; she was on a personal call and took 10 mins. to get off the phone. When I arrived in the room the bed wasn't made from the last guest and all the towels were dirty. I called down to the front desk and she made me come back down from the twelveth floor for a new room assignment(on the twelveth floor). Once downstairs the clerk treated me as though I had done something wrong. When I arrived in the new room I found the bathroom less than clean... There was hair all over the floor, toilet and shower. The shower curtain was mildewed and dried toothpaste spit on the mirror. My allergies started to bother me, immediately upon entering the room, so I checked the filter in the air conditioner. Which looked like it had never been cleaned.The comforter was stained and the carpet looked like it never saw a vacuum. While waiting on acceptable room I went to dinner. Which proved to be as bad as the rooms. The lettuce in my salad was brown and slimmy. The steak was rare and I asked for medium. Not to mention, it tasted like rotten meat.The veggies looked like they had been cooked a week earlier and the potato was shriveled and dry. To top the whole experience off... When I went to turn on the lamp in my final room it electrocuted and the ambulance had to come get me for a 2 day hospital stay.

Answer:
negative