How might one describe the sentiment of this review?
I'm still reeling from the even beyond poor experience. The level of customer disservice by an assistant manager named Mark is just impossible to comprehend. How this guy is allowed to abuse customers is just mind boggling. His rudeness, disrespect, and arrogance belies how Jiffy Lube could risk its brand name. I was never greeted as I walked in, just started with "what do you want'. When I said I would like the value oil change, this "asst. Mgr" Mark barked at me they won't check anything. He then yelled out to the men in the work area not to check anything, as if I was being reprimanded. It was very degrading to say the least. When the oil change was done, he didn't address me again; he simply pointed at me and motioned with his finger for me to come and pay. More disrespect. At the end of the transaction, no thank you or anything. Like he did me some great favor. My washer fluid was empty; no fill. No quality organization would ever let a customer leave with empty washer fluid. There was no attempt to offer to fill it even if there was a charge. $24.95 is a premium price for an oil change in Las Vegas. Most shops charge $20 or less, and are only too happy to perform checks and fluid fills graciously. Terrible's is wonderful. For $19.99 you get the works, plus a free car wash. I was originally headed there, but saw the JL had no cars inside, and seemingly decent price, which turned out to be a come on for incomplete service. For that price, my fluids should have been topped off, tire pressure checked, etc. Basic stuff you can get with an oil change at half the price. Price notwithstanding, I have never been so degraded and disrespected at any retail location in my entire life. How this guy Mark could possibly be tolerated for even one day as an employee, let alone carry a manager title speaks volumes about Jiffy Lube. I've read other posts, and this guy seems to have a reputation. I wish I read some of the reviews before I went in there. I will never, ever, go back to any Jiffy Lube location for any reason. I might add the place was empty on a Friday; usually a very busy day. I wonder how many other customers have been driven away from this miserable business by the toxic rudeness of this assistant manager. If you want to be treated with any modicum of decency or respect, you should steer clear of this Jiffy Lube. Sadly, I could not give this rating no stars. The only solace in this whole thing is that I now know where to never go for service.
negative