Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Ex Input:
The Talbott Hotel claims to be Chicago's Premiere Small Luxury Hotel. After staying there and experiencing the service, environment, and the hotel in general, I can say with confidence that this just isn't true. I arrived with rather high expectations due to the claims made by the hotel and some of the reviews posted on their website and I was immediately disappointed. No one came to my car to collect my bags and I was forced to lug them inside myself. The doorman was polite but failed to even open the door for me, leaving me to fend for myself while trying to carry my bags. Once inside, the atmosphere was not what I expected. The lighting was poor, leaving the lobby dark and it looked like a dingy setting with a glossy veneer in an attempt to hide the degenerate state of the building. The carpet looked dirty, as if it hadn't been vacuumed or washed in quite some time, and up in the corners where the walls met the ceilings there was visible water damage. When I arrived at the front desk, I was forced to wait over five minutes until someone came out to help me. After checking in I went up to my room and was once again disappointed. The bed was very uncomfortable and I ran the shower for ten minutes without ever receiving any hot water. That night I ordered room service. The food took 45 minutes to get to my room, and when it finally arrived it was cold. The fitness center had a very small selection of machines which caused long lines while waiting to use them. I would certainly not recommend this hotel to any of my friends, and probably not to my enemies either. Stay away!

Ex Output:
negative

Ex Input:
I have stayed in hotels all over the world, and this is probably the worst service that I've ever experienced. The staff was unaccomodating and the hotel did not provide the services that it claimed it would. I decided to try the Monaco because it seemed interesting, was close to the theater, and had what seemed to be a good rate. What a huge mistake. The front desk staff was condescending and not even remotely helpful. The room was not clean, the gold fish we had requested came many hours after we told them we would be arriving, they never bothered to come turn down the beds, and the late check-out "priviledges" which were guarenteed when I booked the room suddenly became "upon request" - boy the extra 30 minutes they gave me sure were helpful. Dont' waste your time or your money here. At best, it's nothing special. Personally, I like the Fairmont in Chicago, but anyplace woudl be better than the Monaco.

Ex Output:
negative

Ex Input:
I can't recall another time I've had to deal with such rude front desk help. While pleasant initially, as soon as I demonstrated the slightest bit of frustration that I was still waiting to claim my luggage for check-in (I arrived prior to check-in time, so they were holding a few bags), the true quality of this establishment surfaced. Never mind that the luggage wasn't sent up to our room in the afternoon or that i waited in the lobby for 15 minutes at 7:30pm still looking for my luggage or at least a bellhop. While that was a bit annoying, the worst part was witnessing the poor attitude of Donna, the very attractive but aloof front desk employee. Her lack of initiative was only matched by her pettiness, as I noticed she refused to make eye contact with me for the remainder of my stay, including when my family came down to the lobby the following morning. I also booked a rate that included parking, which Donna acknowledged at check-in but at check out billed me separately; I assume after I got on her bad side. Even with my last polite good bye to the front desk, I felt a phony, uppity attitude from Donna, and I really can't convey the extent of how insulting it felt. I can honestly say it was the worst part of my first trip to Chicago. The hotel is well appointed and the lobby was small but cozy. Great location as well. To be fair, most of the staff seemed very friendly, and I am not so obtuse as to not recognize my rating of this hotel is a statistical outlier. But I think most travelers, like me, would trade a few amenities for consistent and reliable service, so as to not have a "situation" that could single-handedly ruin a travel experience. Unfortunately, that was the case here.

Ex Output:
negative