How might one describe the sentiment of this review?
My boyfriend booked a room at Mandalay Bay for my birthday trip to Vegas. We specifically picked Mandalay Bay because we had such a great time when we stayed there 3 years ago. We couldn't wait to go back for this occasion! When we arrived to check in, we learned for the first time that Mandalay Bay- without telling us- had decided to cancel our reservation (made quite a few months earlier through Priceline) and gave our room to an IBM Convention. No effort was made to contact us ahead of time about this. We were given the weak excuse that they didn't have our contact information because we booked WHOLESALE. This was emphasized because I guess that makes it ok? We booked our flight through Priceline as well, and Alaska Airlines was able to contact us ahead of time to tell us that our flight info had changed. So somehow Alaska got our contact info through Priceline but Mandalay Bay did not. ok... The lady at the desk had a long whispered conversation with her supervisor and came back to say that we were being moved to an upgraded room at The Signature, and gave us a $150 food and beverage credit which was nice. What was NOT nice was they didn't even offer to take us to The Signature. We weary travelers were left to fend for ourselves. The supervisor never so much as glanced at us while we were asking the poor front desk clerk why and how this happened. Isn't the supervisor's job to quell situations like this? The Signature has been lovely, but again- we chose Mandalay Bay specifically for my birthday trip. Not The Signature, which is about a 10 minute walk from the casino. Also now we are tipping $5 a pop for valet parking because we decided to rent a car after all of this nonsense. Anyways, anyone looking to make reservations at Mandalay Bay beware because they apparently make it a practice to cancel your reservation and toss you into a tower far away from any casino without telling you. Especially us losers who book through a third party. Just a ridiculous experience. They did make a minimal effort to right things, but again nobody bothered to contact us ahead of time so maybe we could have planned for the change. Maybe they think it is more fun to surprise their guests with this kind of news! And their supervisors couldn't care less if you like it or not. Who doesn't love having their reservation cancelled without notice by a hotel you were specifically staying at for your birthday? Well at least we're getting some exercise walking a mile every time we want to go to the casino.
negative