Problem: Write a multi-choice question for the following article: Article: One of the odd things about some business organizations is that they spend so much money attracting new customers but spend so little keeping them. It just doesn't make sense. However, taking customers for granted is a routine in some business organizations. Loyal customers are an organization's only protection against bankruptcy , and losing them because of neglect or indifference is really wrong. Not only do satisfied customers continue to buy by themselves, but they often encourage others to buy. This is advertising that doesn't cost a penny. Although there are always problems in giving good service to customers, maintaining their business isn't all that difficult. It's a matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to. There are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there's many a slip: unreasonable delays in filling orders, shipping the wrong goods, failing to answer letters promptly, and so on. Sometimes these errors or failures can't be helped. For example, if you can't get parts because of material shortages or a transportation strike, customers may be denied the goods they've ordered. No matter who is at fault, customers whom you value highly should generally be given the benefit of the doubt. The old saying that _ . Customers who repeatedly place large orders and pay for them will naturally, get more attention than those who buy infrequently and have to be badgered to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise.

A: Question: Which of the following statements might the author agree with?Options:A Only regular customers deserve good treatmentsB New customers are treated well in large organizationsC Some errors and failures in business are unavoidableD Both an organization and their customers are responsible for certain errorsAnswer:C

Problem: Write a multi-choice question for the following article: Article: Some teachers are unforgettable. They lead by example and never lose their smile. They change lives. Eileen Madden is one of them. . "It's a joy to get up early every morning to be the first one here," say the 55-year-old Holy Ghost School third grade teacher. Madden arrives shortly after 6 am to prepare her classroom and work on the school breakfast program. "My family all went to St. Teresa's School," she says. "I always said, 'One day, I'm going to come back and get one of those big desks.'" With a watchful eye always on the lookout for "one of those big desks", Madden returned to St. Teresa after graduating from college and taught second grade at the Olneyville neighborhood elementary school until it was burnt in a fire in 1990 and had to be closed. Madden then went to Holy Ghost School where she started as a second-grade teacher and then moved up one grade level. "I take care of setting up and serving breakfast," she says. "In winter it is still dark when I arrive here." Madden praises Holy Ghost School Principal Carol Soltys and the school's workers for their continued support. "It's a family," she said. Her class is small this year with 15 students, including some from the Dominican Republic, Puerto Rico, Costa Rica, Haiti, Guatemala, Nigeria and Ghana. Madden admits that she's encouraged by her former students, now grown-ups, who want their own children to enjoy a similar experience in a safe, good environment. "They tell others, 'I send my child to Eileen Madden's School, '" she adds.

A: Question: What is implied in the passage?Options:A Holy Ghost School is a very small school.B St. Teresa's School will be open again soon.C Eileen Madden decided to be a teacher when she was young.D Eileen Madden was very happy to leave St. Teresa's School.Answer:C

Problem: Write a multi-choice question for the following article: Article: Our Community One Tuesday evening in the beginning of the fall 1996 semester at Shippensburg University, sirens sounded. These sirens were not in celebration; they were a cry to the university that something was wrong. A house, only one block away, was on fire. Nine of the university's students lived there. From the minute the word got out that help was needed, it seemed like everyone showed up. The victims of the fire were offered endless invitations for housing for the night. The very next day, everyone got into gear to do their part in helping them. Flyers were posted with items that were immediately needed, just to get these students through this next couple of days. Boxes for donations and money jars were placed in every residence hall . As a residence director, I went before the students in my hall to ask them to do what they could. I knew that college students don't have much, but I asked them to do their best: "Every little bit will help." I really didn't think they could do much. I was proved wrong. At the hall council meeting the night after the fire, my residents decided to have a wing competition, where each wing of the building would team up to see who could bring in the most donations. I announced that the wing who won would receive a free pizza party. Thursday evening we announced over the PA system that we were beginning the wing competition. Within minutes, the place exploded. The single large box that I had placed in the lobby was overflowing. We quickly grabbed more boxes, and we watched as they, too, filled to the brim(;). Members of the resident assistant staff and I began to count the items. I was astonished by what I saw, and I was inspired by these kids. When we came to the final tally , the winners turned to me and announced that they would like to donate their winnings as well. They wanted the victims of the fire to have their pizza party. Tears welled up in my eyes. I had watched these students jump to action, work tirelessly and donate all that they could. And then, as if...

A: Question: At first, the residence director thought _ .Options:A it was impossible to expect the college students to donate anythingB it was easy to collect a lot of donations from the college studentsC the college students would donate something, but not muchD the college students would donate all they couldAnswer:C

Problem: Write a multi-choice question for the following article: Article: Many people know the names Alexander Graham Bell and Thomas Edison. However, most people don't know the name of the man who invented the television, Philo Farnsworth. Philo Farnsworth was born in 1906 and grew up on a potato farm. As a boy, he loved to learn about science, and he read a lot of science books. When he was only thirteen years old, he drew a picture of a machine that could send pictures as radio sends sounds. He got the idea from the way the potatoes were planted in the field. The potatoes grew in long lines, side by side. This made a shape in Philo's mind. This shape helped Philo think of a way to send the TV picture onto a piece of glass. But he was poor, so Philo could not try to make his idea into a machine at that time. Later, Philo worked at many different jobs. He worked with trees. He worked on broken radios. He worked on trains. He also worked as a street cleaner. At last, two rich men heard about his idea for television, and they gave him the money to make it. On September 7th, 1927, they watched Philo test the machine he built. When Philo turned on the machine, a small line could be seen on the glass. Philo said, "There you have it, electric television." Later, a big company, RCA, said they had made the first television. Philo had to spend a lot of money on lawyers to fight them. Finally, he won. Then, World War Two started in 1939. During the war, Philo spent a lot of money helping the US army instead of _ his television company. After the war, other bigger, richer companies started making televisions. In the end, Philo had to sell his company.

A:
Question: Philo Farnsworth got the idea for TV from _ .Options:A the radioB science booksC potato fieldsD a machineAnswer:C