Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: The romantic atmosphere of the restaurant convinced us to try it out, and considering it was associated with a great chef like Mario Batali, we were sure it was going to be good. But....it WASN'T! The pasta was seriously under-cooked, and the pizza was burnt. If an Italian place can't even cook pasta, there are problems! Save your money and avoid this place! But if you decide to risk it anyways, double check your bank account when you get home because we were charged an additional 20% (above and beyond the tax and tip). Boo!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer: I'm not sure if we just caught this place on a bad day or what happened but the service was unbearably awful. I do have a few good things to say so let's start with that. The food was great. We had the Athens Fries, and Dolma appetizers. My friends also had the mozz sticks and said they were good. I was totally impressed by the Dolma dish. Tender grape leaves stuffed with angus ground beef, tomatoes and rice in a tangy tomato sauce. I've been craving them ever since! The fries are delicious too. Coated in some kind of seasoning with a side of this creamy aoli sauce. That sauce you could put on tree bark and I would be good. Great happy hour deals 50% off all appetizers and signature drinks. The Lychee Martini was pretty good as well. The hookah flavors were great as well. We tried Blueberry Vanilla with a touch of cinnamon... Tastes like French toast so amazing! Ill be coming back specifically for that. Now into the bad... Unfortunately this completely out weighed the good. First, I say down I'm the hookah lounge part for about 25 minutes with no menu, and no recognition at all. I finally went up to the bar where the waitress was and asked if she could stop by. She held up her finger and said one minute in a very snappy tone. Mind you the lounge was not that busy at this time. I sat back down and about 15 minutes she came over after I waved my hand at her. I ordered a glass of wine & asked if it was on happy hour, she said yes. The rest of my party arrived a few minutes later & we all sat there for about 30 minutes with no service. And still no wine for me. One of my friends approached the bartender to order the rest of our drinks and he said they would be brought out to us. After waiting 20 minutes and seeing our drinks just sitting there on the bar I got up and brought them over. When I was at the bar retrieving them I told our waitress we would like to order. She got out a pen & paper and said what would you like? I was t sure of the exact order everyone wanted so she told me to go ask them and she would be at the computer when I was prepared to order. Now in all the years of experience of dining out or working in restaurants in general I was blown away by this. She actually wanted me to go get the order of our table and walk back to the bar to order. While taking my drinks as well. Wow, not cool bro. The hookah chic was no help either. She kept forgetting the flavors and had to ask us several time what we ordered. And to top it off I had 6 glasses of wine over the period of our 4 hour dinner and when we got the bill not one glass was offered at happy hour. When I asked about this, this was her response "oh I didn't ring up any of your wine until the end and it's 10pm now." Such a disastrous experience. If the food wasn't so amazing I'd never return but since it is ill give Paymons one more shot. But if I receive service like this again my next review won't be as nice. Get it together people!

Problem: What would be an example of an negative (OPTIONS:
- negative
- positive) review?

Answer:
I've only eaten their pizza once and it was a take out order. The pizza was pretty good, but not mind blowing. It's more of a New York style pizza crust, really long, thin slices. We had a bit of a fiasco when trying to pay for the pizza. When we called to place the order we asked the order taker if they accept the entertainment book's $5 off coupon and she said yes. When we went to pick up the pizza they took one look at our coupon and said they wouldn't accept it. This was quite frustrating to us since we specifically asked about that type of coupon. The girl who took our phone order was even there and she just said that she didn't realize that was the type of coupon we were asking about. After much debating back and forth the cashier had the owner step in. He eventually agreed to honor our coupon but he wasn't happy about it. I thought one of the well known rules of customer service is if you promise something to a customer you should follow through. I guess Simonetti's missed that lesson. While their pizza was ok, I'd rather go to Papa John's or Pizza Hut to avoid arguing with the manager over the price.