Is the following review positive or negative?

Horrible customer service and crazy long wait.. It took 1:45 minutes to get my ordered pizza and wings. I even called back to see if the driver was close and the manager said he'd credit me for the wait.. Soo I called back two days later and the rude staff said we can't just give you free stuff cause your pizza took to long. You are better off going to get a frozen pizza. Don't waste your time or money!
negative