Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
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Question: The pictures on this website sure are deceiving! In real life the Palmer House Hilton is not nearly as pretty as its made out to be! The cleaning staff was still there when we arrived at our room and they made us wait outside while they were still cleaning! Now, granted it was only 15 minutes and sometimes guests can be messy but I thought that was the only weird thing I would have to put up with on that trip. It wasn't! They charged us for a mini-bar fee when we don't even drink, no one told us that we would have to pay for liquor anyway! They also did not get our wake-up calls to us on time, so we missed our tour bus and almost a whole day of our trip. We had to spend $50 extra bucks on cab fees just so we could see the city in the way we'd planned! And then it wasn't as good because the tour guide wasn't there and we got lost! My husband lost the key to our room at one point on this trip and the desk gave him a hard time about getting a new one. It was terrible! I certainly won't be staying here again!

Answer: negative

Question: I booked a room at the Hyatt through Priceline and was able to get a rate of $45/night! Can't go wrong with that! The rooms are nice, spacious, clean and contain all the amenties a traveler would need. I have to say that I have fallen in love with the Hyatt chain due to their customer service. I have stayed at a few of their hotels in different cities and the staff has always been extremely friendly, which you don't often see at other hotels. I used the self-check in machine, and the customer service person checked in on me to make sure everything was going smoothly. Then, when she saw that my room was not on a high level, she offered to have it changed for me so that I could have a better view. I would highly recommend this hotel!

Answer: positive

Question: Over all, my trip was great; I got to spend time with my best friend. We did some shopping and site seeing. Trip was overall great. The only thing was our hotel stay was not up to speed with other luxury hotels I have stayed at. Some of the walls had wall paper missing, most of the faucets leaked, there was water stains on the ceiling in the bathrooms, some of the furniture had very visible stains, the fire alarm was coming off the wall in the main bedroom. we stayed in the corner suite on the 37 floor room 3711. Considering what ones pays for the room you would think the pool would be free and they would not charge for every single small amenity. I do not plan on staying there again. Apart from the trip was great![]

Answer:
negative