Choose your answer: is the following review positive or negative?

I have given this place MULTIPLE chances... and EVERY time I am disappointed. If Mikey is working, it's worth it. I planned on having a mani/pedi on wednesday so I called and made an appointment. I showed up before my appointment but sat in the pedi chair for more than 20 min before a tech came over... I ended up pulling my feet out of the water while I waited. I ended up not getting a mani because I didn't want to be there until 8pm. The "manager" apologized... but I've heard it plenty of times before!!!! I won't be going back....

Options: (i) negative. (ii) positive.
(i)