I was really upset with the service at this dealership. I walked out disappointed because I really liked the salesperson I was working with, Mike, but the rest of the team who were brought in to close the deal were either rude or secretive. Walking in the door, Mike took great care of me by showing me the vehicle I was interested in, taking a test drive with me, talking about all of the vehicles features, etc. However, once we sat down to start negotiating a price for the car, the numbers guy who came over, Chris, quoted me a price, which I agreed to, and then without my knowledge, bundled a rebate, that I was expecting to receive, into the price of the car. Without any conversation or explanation they handed me a paper to sign that would send my rebate check directly to the dealer instead of to me. I understand that a rebate can be sent straight to the dealer to act as a downpayment on the car but they were claiming it was necessary to negotiate the initial selling price of the car, which is unfair. I was very disappointed by the underhanded nature of that move and ultimately it caused me to walk out of the dealership without a car. To top things off, when I decided that I wasn't comfortable with the deal and I was ready to walk out, Alex, the sales manager, came into the office and aggressively interrogated me about why I was leaving. I explained to him that I wasn't happy with the way the rebate was factored into the deal and he then proceeded to raise his voice, dramatically ripped up my contract, and told me that if I thought I could find a better deal somewhere else to take my business elsewhere. As a business that prides itself on customer service, I found that behavior to be COMPLETELY unacceptable. It made the sales manager look irrational and reflected poorly on his whole team. In the end, I did take my business elsewhere. I saved hundreds of dollars and was treated with respect at the dealership I did end up working with. Final word of advice: If you do choose to go to this dealership, make sure you've done your homework, because they will try and sneak the price of the car up if you don't call them on their shenanigans.
How would this review be described in terms of sentiment?
Possible answers: [I] negative [II] positive
[I]