Choose your answer: is the following review positive or negative?

I'm appalled by the service that has come into this once treasured and beautiful establishment. At the rate that this cafe is going with changing servers or people that work there. It's soon to become an eye sore or forgotten name rather than a good organic and wholesome family friendly atmosphere. Arriving it's usually always packed. So of course they'll be some wait. Though now I see that it has become inexcusable. Upon arrival and placing our order. We located a nice yellow half moon table near the wall. As we looked around I could see 2 other tables. But all of them still had food or some sort of disgusting particles all over them. I politely asked a person at the counter if I could please get a wash cloth. I understand you can be busy, maybe I can at least do it quicker and you can move on with orders. Is this what made the rest of the time unhappy. Did we say or do something that caused them to deny us a basic and pleasurable time. For after that simple ask of clearing the table. It all went down hill. We sat at the table, and waited. I listened to some music and my wife had a conversation on the phone. Tables started leaving and new people arriving. Servers moving about and still nothing arrived. I hate to complain or to even state the obvious, though we all should enjoy ourselves. And 35 mins later, we're still at the table waiting. It got under my skin as the people behind us in line and those after that who ordered had already received their food. And are working on dessert. I walked to the back, locating one of their polite employees asking if they might have seen our order. A few minutes later one of the guys approached our table to state we're next. NEXT, we should have received it 40 minutes ago. And we continued to wait. My god, it's been an hour. I've seen new people come and go, tables being dismissed and still no food. Did they lose the ticket. Not once did anyone come up, and ask - anything. Finally, our food arrived. Well I guess something arrived. After stating the fact they rushed to the order. Not the order we placed, just what the menu states. We asked at the beginning for sauce on the side. Instead I received Krakatoa on my plate, sauces over run the food. Ugh, horrible. Seriously, fess up. Don't cover up, it's the worst way to do business. So with Krakatoa on the plate I walked back to the kitchen asking for our ticket. Just to be sure if sauce on the side was overheard or dismissed. And with that, we sat down at the table waiting for our plate of organically with sauce in the side. Well folks the kitchen people royally screwed the pooch on this one. They misplaced, again the remake of sauce on the side until we once again nudged them 30 mins later. Total time approaching 2hrs. The food is good, fresh and tasty. Though not pleasurable to the palate when you're made to wait, when it's made incorrectly. Nausea fills your stomach and everything you eat is sludge. At the end of the ordeal, all said and done we left. Was it pleasurable - no. Did it Taste well- it did and not. Was it worth it - no. Clean up house, pay more if you have to, fix the leaks, train better. So that we may eat and enjoy ourselves as we need to.

Select from: * negative * positive
negative