Friendly staff, good food, but they cannot simply get our order right...ever. I am not exaggerating and its not just sometimes, it is every time. Whether it be as simple as forgetting extra dressing on the side, or an extra baguette we paid for, all the way up to forgetting the roast beef in my Asiago roast beef sandwich! We have even had pieces of a plastic bag in the soup we ordered. I've eaten at other Paneras across the country and I do not recall as many issues as this particular location has, which leads me to believe poor management is responsible. We have brought it to several different manager's attention, and the issues are still ongoing. So beware if ordering takeout, be prepared to double check your order, even unwrapping your sandwich to make sure they didn't forget the meat. If dining in, chances are you will be asking the server to bring you an item they forgot to include, but at least they can correct that while you are there.
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(1).