Problem: The buffet at the Bellagio has gone downhill in a big way. Had the weekend brunch here and the selection was not all that great and what was there was often cold and bland. Service was also not very good. I remember this place being so much better years ago when I first came here. For $25/head ($30 if you want champagne), I expect a lot better selection and quality. Don't waste your money here.
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A: negative

Problem: I am updating and lowering the rating because after coming home and reviewing the credit card statement, the hotel overcharged us $500.00. In addition, one night a server at one of the restaurants gave herself an additional $70.00 tip (over the 20+ percent she was given, no less). Both issues were resolved to our satisfaction, however, a luxury hotel would not have these sort of issues. My time is important to me and I'd rather not have to call customer service and spend an hour on this. We have stayed here three times but will probably look elsewhere next visit. What a disappointing end to an otherwise nice time.
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A: negative

Problem: I was referred to this company by Light Outs a company that received 5 stars on yelp. I trusted their referral since they are a five star company and the owner stated they worked together. When I scheduled my appointment they were very anxious and willing to accommodate my needs. We scheduled for 3 pm on a Friday afternoon, at 2:30 I received a call that they were running late, and they would be there within a half hour, no problem. Five thirty came around no show no call I phoned the man that was scheduled to come out, no relply. I phoned the owner left a message no reply for an hour. In the meantime they arrived around six or six thirty. The owner phoned apologized said he would spray any of our friends house for free but did not offer to comp our visit for that day. Two weeks ago I received a follow up call I informed the caller that we were still having problems with ants. She said they would send someone out to address the issue. To this day I have not heard from them, II understand they are a new company but they probably will not last, I consider this poor customer service.
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A: negative

Problem: Yep -- still my favorite hole-in-the-wall eatery awesomeness. The brisket sandwich with cheddar and slaw and dippin' sauce was to die for. I ate at the bar and just enjoyed my visit. Can't wait til I can walk here!
How would this review be described?
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A:
positive