Hello , my name is Tori Kuykendall (One Pass BJ927934). My husband, Patrick( One Pass VF751282), and I have been One Pass members for a few years now as well as elite members on several occasions. We also use Chase Continental Visa exclusively, and my husband is a President's Club member. I have made Continental my airline of choice for as long as I can remember booking my own travel arrangements and have been a very satisfied customer in the past. This morning, however, I had a very bad experience. I booked tickets for a vacation back on September 4th for a trip from Houston to New York on December 1. Since I booked the ticket, I became pregnant and found out from my doctor last week that I will still be unable to travel on December 1st due to complications with my pregnancy. My doctor indicated to me that I may not be able to fly at all during my pregnancy, which is due to end in June. I spoke to Leroy Peterson this morning to explain the situation, and he indicated that all he could do was give me credit that would expire on September 5th, 2001 and that a $75 service would be charged to me next time I book a ticket for me or my husband. I understand that this is the same policy that you would have given me if I had just decided that I didn't feel like taking a vacation this weekend. In my opinion, this is an unacceptable policy in the event of medical complications. As you can see with my situation, it is unlikely that my husband and I will be able to plan a vacation by September of 2001 considering we will hopefully have a 2 month old child. I repeatedly asked Leroy if there was anyone else who could help me or anyone I could talk to in order to get some kind of exception to your policy. I indicated that I could provide a doctor's note if necessary. He was very rude to me, stating "You don't have to ask me 7 different times for the same thing - I already told you NO!" I had to cancel a flight for work about a month ago on Southwest airlines for the same reason, but I was hoping that I would be able to fly again by now. For your information, your competitor was very helpful. They accepted my doctor's note, gave me a credit good for one year, and will allow me to change the ticket to another person's name if I am still unable to use it. That ticket was also booked as a non-refundable fare. Although I have always used Continental for my personal travel, the treatment I have had in this difficult time has definitely made me second-guess my future choices. If there is anything you can do to help, I would greatly appreciate it.
Answer: customer service complaint
Please be advised that starting October 29th we will no longer provide meals for the group. Due to security and limited space for the new building we will have to stop the snacks and water as well. The new building will have filtered water and soft drinks. Please be patient, and for the next two weeks the menu will be as follows: Monday 10/15 Wall Street Deli Tuesday 10/16 Treebeards Wednesday 10/17 New York Pizzeria (Pizza) Thursday 10/18 Wall Street Deli Friday 10/19 ON YOUR OWN Monday 10/22 Wall Street Deli Tuesday 10/23 Ninfa's Wednesday 10/24 New York Pizzeria (Pizza) Thursday 10/25 Wall Street Deli Friday 10/26 ON YOUR OWN Please let me know if you have any questions. Thanks for your understanding in this matter.
Answer: Breakfast/Lunch/Snacks
Stephanie: I have put you in charge of this CP (formerly S. Flynn). We are going to have to amend the Coll. Threshold. I need to speak with Russell and will give you details. Thanks. Sara
Answer: Cargill, Incorporated
California: I99-07-003 SoCalGas Unbundling. In addtion to the Southern California Generation Coalition (SCGC), the National Energy Marketers Association has also filed a Request for Rehearing of the unbundling decision. Filing protests of the Implementation Plan this week were Indicated Producers, TURN, Dynegy, the City & County of San Francisco and SCGC. I00-11-002 Adequacy of SoCalGas System. A number of parties filed comments on the impact of the unbundling decision on this proceeding. All were in agreement that the CSA has created a system of unbundled, firm and tradable backbone transmission rights on the SoCalGas system and establishes the procedures for allocation of those rights therefore the capacity allocation proposals in the capacity OII are moot. Arizona: Legislature - Gov. Jane Hull has advised lawmakers to either kill a scheduled 5% pay raise for the 50,000 state employees taking effect on April 1, 2002, or risk laying off 2600 employees. With a 13 percent drop in withholding taxes, the states current revenue deficit is expected to be in the $200 to 250 million range. Canceling the pay increases would save $24,000 in the current fiscal year and $100,000 next year. Democrats are trying to save the raises, while the majority Republicans are supporting the proposal and threatening to shutdown the session by Feb. 15th if legislators don't face up to the budget problems and solve them. New Mexico: Legislature - Identical House Bill 423 and Senate Bill 369 were introduced this week to fund ($75,000) an update of the 1996 study regarding the economic feasibility of additional natural gas pipeline systems. The 1996 study found a lack of capacity to move gas east especially from the Northwestern portion of the state. If the bill is passed, a committee is to provide the results of the study and recommendations to the governor and legislature by December 15, 2002 for consideration in the next legislative session. House Bill 230 provides for an expanded definition of "Indian Country" to include lands subject to "restriction by the United States against alienation" (i.e. lands held in fee by a tribe). As proposed, the new definition would go beyond the current federal definition of "Indian Country". The State Highway and Transportation Dept. Office of General Council has pointed out that if the proposed state law conflicts with federal law, then the federal law will take precedent. This has been forwarded to Lou Saldano for review.
Answer:
Weekly Report of 2/8/02