Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

[EX Q]: We recently stayed at the hotel allegro in chicago illinois, while the hotel was nice please take my advice and do not stay here. I payed cash for the room and handed over my credit card for incedentals ($50.00) the next day my debit card was charged $200 clearly this had to be a mistake...i called the hotel manager who was the rudest person i have ever spoken with about the charge and was told that it was my fault i paid cash and that i could give him my bank account, routing, SS # and authorization code and he could call my bank and take care of it. Clearly i am smart enough not to give this information to anyone yet alone someone who had already taken more then should have been charged. I then called corporate to complain and let them know about the situation the only thing corporate could tell me is that they had already credited my account and that they were sorry and it was clearly my mistake. I then questioned them about the manager asking for all my information if they had already credited my account and they told me they didnt have an answer for me. So for your bank accounts sake do not stay here they are many other options in chicago

[EX A]: negative

[EX Q]: The InterContinental Chicago is conveniently located near MIdway airport so the commute was short and easy. The room had a great view of a lake. Room service was available 24 hours a day and the room came with a coffeemaker where you got complimentary coffee and tea which was great I did not have to go out for my morning cup of coffee. There was a business center that had internet, fax machines, and copy machines that was available for use 24 hours a day. One of my favorite things was the fitness center which had masseurs, it was exactly what I needed, very relaxing. The food at the Eno was some of the best I ever ate especially the chocolate, I never wanted to leave. This was a great hotel experience and I would stay there again.

[EX A]: positive

[EX Q]: I haven't actually stayed at this hotel- yet- but am already disappointed in their customer service. I visit Chicago quite often and usually stay at the InterContinental, but yesterday I read some online articles advertising The James Hotel's "Cyber Monday Special". The promo states that if you buy a gift certificate from their website, the hotel will match that amount in "James Credits" that can be used toward your stay. None of the articles gave an expiration date for these credits. My next trip to Chicago is in April, so I thought I'd give The James a try. I travel frequently with my pet and I've heard they have a very liberal pet-policy. So today I went online and bought a $500 certificate. Me, having the one track mind that I do, somehow missed the part about the credits expiring March 31, 2010. I realized my mistake immediately and called the hotel front desk to explain my predicament. I said I couldn't be in Chicago until April (I'm overseas on business until then), and asked if they could extend my credits an extra month, or it not, refund my gift certificate purchase. I had only just made the purchase minutes before and hadn't even recieved my email confirmation yet. Most businesses offer a 24 hr grace period. The girl at the front dest was extremely rude to me- basically saying "too bad, it's your problem now". She didn't even bother to act polite or pretend to be sympathetic about my situation at all. So now that I know this is the kind of service I can expect from The James, I might just call it a wash and stay at my usual hotel, or try Hotel Monaco. I hear they have great service and are good with pets too.

[EX A]:
negative