One morning there was a massage on the answering machine from an angry customer, complaining about her lack of service----service that had been stopped because her check had bounced. As it is my job to handle payments received, it was my duty to collect the check. As is often the case when a check bounces, I soon found that this woman's phone number was no longer in service. A check of the caller L.D told us the call had come from the manager's office of the apartment building where our customer lived. We left a message with the manager and within the hour our call was returned. I told our customer gently, sympathetically that a check she had written had been returned for lack of funds. I told her I always want to let people know about returned checks quickly because the huge fees the bank charge can cause more checks to be returned and more fees to be charged. I told her I hope she could contact the bank and get things straightened out before her problem got worse. I also told her, gently once more, that I hated to add to her problem but she would owe us a fee because the bank charges us a fee when a check is returned. She told me she had difficulties because of being on a fixed income and being in poor health. She told me she had no children but had raised several that belonged to her husband and after living with him thirty years he had left her for another woman. Finally, after she had promised to pay, I told her not only do I care about her situation, but she taught me something. When a person is angry, there may be reasons you don't know about. If you don't react with anger, you may learn what the real problem is and may in some way be able to help, if only with a little sympathy. What can we learn from the passage? A) The woman's husband passed away and left several children for her B) The woman had to pay the check as well as a fee for the returned check C) The author will help the woman overcome her difficulties by paying for her D) The check written by the woman had been returned because of the wrong number
B
The last school bell rings and your kids are off for the summer.For most kids, those thoughts of schoolwork and lessons are a distant memory that they won't be thinking about again until fall.So it's important for them to continue some learning. Have Your Kids Hit the Library Encourage your kids to read by taking them to the library during the summer.If they don't have a library card, get them one.Many local libraries sponsor summer reading clubs that keep your kids wanting to read.Be sure to let your kids pick their own books out; summer is for fun reading. Have Your Kids Read Every Day Ask your kids to read outside in the sun.join in with them, and read aloud their favorite books, no matter how many times you have read them.Pick a time every day when you all stop and read as a family together.Nothing will stimulate a child to read than to have adults reading with them. Find Other Ways to Encourage the Kids If you are planning a family trip, have them check out the map.Let your kids go online and research where you are going.Have your kids check the weather report in the newspaper or what big event is happening and then have them report back on them at dinnertime.Have your kids check out magazines or websites for recipes that can be prepared. Learning to express your thoughts in writing in a logical manner is a skill that is often lost.To help your kids, have them write about things during the summer.If your kids love something such as animals, have them write a short report about them to share with the family.If you are going on a trip, have your kids keep a travel journal In the writer's opinion, when in a library, parents should _ . A) keep a close eye on what their kids read B) help their kids find useful books C) only let their kids read books on subjects D) let their kids choose what they like reading
D
Q: Football T-shirts are more commonly connected with boys than girls. This can often cause a problem when you want to find a cool shirt for a girl. That is not to say that there are no cool shirts out there for girls to wear. The problem is that they are often harder to find than the ones for boys. You can get custom shirt printed for girls from a number of custom print stores. Of course you have to make sure that they are legally allowed to use the logos and colours of the team you want to support. You can also go through official channels to get the shirt you want. The official channels will generally be the large sportswear stores or the official stores of the teams. These stores will be able to use the colours of the teams and even put the name of the person who the shirt is for on it. If you do not feel like you have to try the T-shirts on, then an online store may be your best choice. The reason for this is that you can visit various stores and find the best ones. If you want to see what the T-shirt looks like in real life, then going to a store is the best choice. Large sportswear stores often have football shirts. These are the best places to go if you do not live close to an official store. And these stores usually have lower prices than the official stores. If you don't need to try the T-shirts on, you can visit _ . A) official stores B) online stores C) large sportswear stores D) custom print stores
A: B
(Question)
Welcome Aboard Just 15 minutes from Banff is Lake Minnewanka where a 90minute cruise to the Devil's Gap is sure to be the highlight of your summer adventure! For information & group reservations,phone 7623473! www.minnewankaboattours.com GUIDED MOUNTAIN FLIGHTS of the Columbia Ice Field & Canadian Rockies Leave the Crowds Behind Tour Narrated by Your Host Owner/Pilot Steve Neill (from $110/person) *Comfortable window seats *Headsets for clients/pilot conversation *Ski plane available for glacier landings Reservations : 18773447117 www.rockiesairtours.com THREE SISTERS MOUNTAIN VILLAGE Which stars will you be watching tonight? When you discover the beauty that surrounds Three Sisters Mountain Village,you will be surprised at how much brighter they are in the sky than on the screen.So make some popcorn,pull up a comfortable chair and settle in for a quiet night in the mountain.All the stars will be there. Call rollfree (866) 3882877 www.threesistersmountainvillage.com PERFECT PICTURES Discover the Rockies's most desirable natural attractions on a Brewster guided excursion.As national park specialists,we are proud to share the wonders of Canada's largest outdoor living museum.Our 111 years'experience ensures a most memorable guided adventure! *Wildlife viewing *Nature walks *Sightseeing Tollfree:18007606934 www.brewster.ca RAFTING & OUTDOOR ADVENTURES Youth & group rates available! A spectacular adventure is waiting for you between Banff and Calgary,a short scenic drive to paradise.Join us for a fun,exciting and safe adventure in the Kananaskis and Bow Valley. Adventures are available for all ages and skill levels. Our professional and highly qualified guides are all Wilderness First Aid and River Rescue certified. Tollfree:18779997238 www.insideoutexperience.com What kind of activities do the five tours all provide? A) Outdoor activities. B) Adventurous activities. C) Educational activities. D) Free activities.
(Answer)
A