Used to love the quality of pizza here. But my last two experiences were horrible! I had a pizza arrive over an hour late and lukewarm with the cheese already cold and firm. The driver gave me some excuse about "training someone new". When I complained they gave me a free coupon for a pizza. I had ordered a second time from the before I got the coupon and this time it came in 30ish min but same deal, it was dry and not so fresh looking. I eat pizza as a cheat meal so when I do have one I want it to taste good! So I will not be ordering from here again. Dominos and Marcos also delivers to my house so going to have to go with them next time. Disappointing, used to love Papa Johns!
How would this review be described in terms of sentiment?
Available options: (a). negative. (b). positive.
(a).