Problem: The start of my experience here was not so good. I signed up for my membership and provided a card to the employee who said that she didn't think my card had gone through. I assumed she knew what she was doing and said no problem. She said that she would keep an eye on it to make sure that it had gone through and if we had an issue, we could work it out. Well, my card did process the payment...4 times. Awesome, over $400 was taken out. I called as soon as I noticed it and spoke to a few different people that said they would pass on my message and have someone call me. After not hearing from anyone I took care of calling, and calling, myself. After 3 weeks, it was finally resolved and I got my money back. I thank God that I didn't have any important pending items that would have been returned for insufficient funds. The manager did finally call me back and she apologized and offered some upgrades on my account for the inconvenience. All is good, until I went to check myself in and my account had been deleted. Oh man, it was not looking so good for this joint. The beds, all but once, have been clean. The staff has been friendly, nothing special, but friendly. I'm stuck for 3 months so I will make the best of it.
How would this review be described?
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A: negative

Problem: Don't eat here except for breakfast. The morning staff is awesome. Manager Tobyn is awesome. However went to eat dinner there last night and ordered the prime rib rare. It came well done and was told they could do nothing about it. Ended up ordering a different steak but took 20 minutes (first one took 10). Steak was on. Called over manger, Tracy I believe, and explained or situation. She couldn't even look us in the eye. She grabbed the receipt and comp-ed the meal but said no apology or nothing. I thanked her for the comp meal but zero response. During this whole time there was another table on their third re-cooked meal. The manager dumped their complaint on the wait staff instead of taking care of the problem. Avails this place for anything but breakfast. The evening manager should be ashamed to be so indifferent to customers. The wait staff is very good but have to cost the terrible evening cooks and manager. Remember, breakfast only at this place.
How would this review be described?
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A: negative

Problem: Had a salad to go and you would think they would include utensils. Nope! I called in the manager and his response was we assume that people don't need utensils. They're available if you ask. Seriously not a good customer service response.
How would this review be described?
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A: negative

Problem: I went to the suncoast for the $7.11 steak and lobster special. Since it was suppose to be a 5 oz. steak like the website said, I got a tiny piece and when asked for it to be changed both the server and manager said its supposed to be 4 oz and they weren't going to change it. I will not be returning to any Boyd casinos after the way I was treated by the management at the suncoast. I've left 2 comment cards and no response I guess if you don't spend lots of money you don't matter to them.
How would this review be described?
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A:
negative