Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: My recent stay at the Talbott Hotel in Chicago was miserable. My visit began on the wrong foot when they couldn't locate my reservation. I had my reservation code and the email confirmation but they insisted they couldn't find me "in the system". We finally agreed to scrap that reservation and start over. That process was lengthy as they were training a new girl on how to take reservations. The room that I had originally reserved (King) was not available and I had to wait 45 minutes for them to clean a Double room. I was so tired from the traveling and the hassle at the front desk that I decided to stay in and order room service. It took an hour and a half for my food to arrive. When finally delivered, it was cold and not exactly how I had ordered it. So now I am cranky, tired and starving! I ate what I could from the mini bar (poor selection of items) and went to bed. The room was spacious but had a stale smell to it, as if someone had smoked in it. The next morning I complained and wanted to change rooms. The woman at the front desk couldn't be bothered with me and didn't try to make things right in any way. I decided to check out and go to another hotel for the remainder of my stay in Chicago. I will never waste my time or money at The Talbott again.

A: negative
****
Q: Whilst no doubt being in a good location this hotel falls short in other areas. Most notably is cleanliness, as although the lobby was very clean, the corridors of my floor as well as the room was not. Dust lined the carpeted floor for the hallways, and in the room the the bed emitted an unpleasant odor as if the sheets had not been changed in some time. The furnishings were nice and modern, but with various blemishes upon close inspection. Bathroom was relatively clean, with the exception of the shower. View was nice for this particular room, and service was relatively quick. The food in the restaurant was average but again cleanliness was an issue. This time with the glasses which were stained, the waiter promptly apologized and returned with new glasses but this is still inexcusable in what is advertised as a high class hotel. I will not make the mistake of staying here again.

A: negative
****
Q: I stayed in this hotel during a business trip, and while conducting a business meeting in the hotel bar, a customer grabbed all of the cash out of my wallet. Security was informed, but I was told that I had to wait to talk to them. After about twenty minutes of waiting I was informed that if I did not continue to wait l would never be able to report the incident, despite the fact that I was a hotel guest. Unfortunately I had to go to a business dinner and could no longer wait. Long story short, I no longer felt comfortable in this hotel and wish that someone, anyone would have talked to me about it. I've since been on the phone with a manager, who promised to call me back once she researched the incident, and have yet to hear back, despite the promise that she would call me back two days ago. I expected more from this hotel.

A:
negative
****