Choose your answer: is the following review positive or negative?

Worst customer service I have had in a long time. I go to this location often for lunch since I work around the corner, I came in today to grab a quick sub and it was def not quick. The young lady preparing my sandwich was on her cell phone the entire time using her Bluetooth. It cause her to not pay attention to any of the customers in the store and she had to ask multiple times what the customer had just said. What a joke! Why does this person even have a job if they can't take a job at subway serious.

Pick from:
(a). negative
(b). positive
(a).