TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: We traveled to Chicago to visit with our daughter who lives in the city. To our suprise what once was a lovely older hotel is now under major renovations. Gone is the lobby and gusts are required to walk down to the basement to get the one... elevator that is working to the second floor to register. Our first room was recently renovated.....stark white walls, no amenities at all. Guests had to enter the room and find their way to the bed to turn on the light to the room. Modern furniture includes a bed that is close to the groud, a cold blck slab functioning a a desh and metal chair. No fride, coffee maker, iron, or even a picture on the stark white walls. We asked to change our room and then were put in one of the older suites on the 15th floor. While this room was attractive, we were greeted to jack hammers at 8 every morning. The staff were all very nice but the accommodations were lacking. lake shore drive

SOLUTION: negative

PROBLEM: The hotel is well located, but the service is poor. They seem to cater to large conventioneers, with service more like a moderate chain hotel - not your typical Fairmont. There are too many specifics to outline here, let's just say that from the front desk, to the spa, room service which only got my order correct one-day, to housekeeping which didn't even clean my room one day (although they sent a manager to inspect the room because the housekeeper said she did clean the room. Yep, that's just what you want to come home to after 10 hrs of meetings! They did offer me a complimentary breakfast for my inconvenience! The hotel is large and many times between 5-7 pm there would literally be a long line of guests waiting for an elevator. I've stayed at this Fairmont twice. The 1st time I attended a conference nearby and the last time l chose it for the price. But it's not worth enduring such poor service. That was the last time for me.

SOLUTION: negative

PROBLEM: Stayed 5 nights at this great hotel. Updated rooms. Clean. Used Tim to book theater and dinning reservations. Provided excellent service. Close to subway, shopping and dinning. Excellent value. Free wireless internet and access to nearby health club very nice perks. Highly recommend it. Future concern is adjacent construction of condos. Not a problem while we were there but something to ask front desk about in the future.

SOLUTION:
positive