Sentiment analysis: Cheap Beer & Cheap Steak and Eggs & Great Customer service, don't judge a book by its cover. First off I'm hard to please when it comes to steak and eggs grave yard specials. Its pretty much a Vegas night out tradition for Vegans to go out & party it up and grab steak and eggs after. Like I said I'm hard to please, even at 3 in the morning with my steak and eggs but Ellis Island didn't disappoint. Every steak and eggs place I go to serves a steak, 2 eggs, some toast, and hash browns... ew. I'm not much of a fried food person. So I always ask for mashed potatoes, usually I get a no or my waiter gives me a hard time for switching out my hash browns for mash potatoes. Either telling me they have to charge me extra or just a flat out no. BUT at Ellis island my waiter started to say no but they said "he'll see what he could do" Which I thought was super nice because I later found out they don't make mashed potatoes at 3am LOL
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positive

Sentiment analysis: My girlfriend and I stopped in one day since I've always wanted to try the place and pass it all the time on the way to Club Fitness. We ordered some sangria and Havana Sampler to start. The sangria, turnover and plantains were delicious. The fried pork chunks, meat balls, and fried yuca were very bland and overcooked/dry. We also got the roasted chicken which is supposedly a house specialty. The portion was huge but the sides and chicken itself were again bland and overcooked. OVerall, this would have gotten the place at least a "meh" and two stars. However, the service was absolutely terrible. I never like it when servers interrupt you during a meal and ask how it's going while you're still chewing on a large forkfull but at Piece of Havana I had to get up and ask for an extra silverware despite trying to flag down a waiter making his rounds. I then had to wait abnormal lengths of time to get a water refill. At that time I also requested a sangria refill but by the time it came out we were already done with our meal! I then had to get up again and go to the hostess station to ask for my check! Very inattentive service led us to not even order the tres leches dessert which I've heard is fantastic. This is too bad since I won't be back.
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negative

Sentiment analysis: YOU WILL NOT FIND A COMPANY WITH BETTER CUSTOMER SERVICE!! Bill Boileau is one of the friendliest, most knowledgeable representatives we have ever encountered. We will ONLY use Number One Plumbing, Heating & Air Conditioning from now on and HIGHLY recommend them. HIGHLY!!!
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positive