Dialogue: W: Sound and Vision, Administrative Department, Eve Wheeler speaking. Can I help you? M: Good afternoon, madam. This is John Cruise. I wish to register a complaint about my video recorder. W: I see. I hope I can be of some help. Can you explain what the problem is, please? M: Well, the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there. I hope you understand that a simple repair is just not enough. I demand compensation for the lost tapes as well. W: I'm sorry. That's all very unfortunate. I'm sure something can be done. I will put you through to our legal consulant, Mrs. Schroder. One moment, please. (dialing sound...) Hello, Mr. Cruise? Thank you for waiting. I'm awfully sorry, but Mrs. Schroder is having a meeting right now. Could she call you back later this afternoon? M: I hope you're not trying to get rid of me. W: Not at all, sir. I have noted your complaint and I will urge Mrs. Schroder to call you back as soon as possible. Could I have your phone number, please? M: Yes. It's 0181 945 8719. W: Thank you very much. Goodbye. Question: What does Mr. Cruise require of the woman? - An exchange of the video recorder for a new one. - An immediate apology for the service. - A repair of the video recorder and compensation for his tapes.
A repair of the video recorder and compensation for his tapes.
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Dialogue: W: I can't decide whether to go to university or get a job. What's your opinion? M: Well, if I were you, I would go on studying. W: But I don't even know what to study. M: I advise you to major in economics. W: That's what my parents want me to do. M: You should take their advice. They know what's best for you. The more you learn, the better job you'll get. W: But my friends will have jobs and have a lot of fun while I'm spending all my time doing reading and writing. M: But if you go to university, you still have time for fun. W: What you say makes sense. I'll think it over. Thank you for your advice. Question: What might the girl do in the end? - Go to university. - Look for a job. - Study at home and depend on her parents.
Go to university.
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Dialogue: Heather: Hi, Tim. [Hi] I'm really sorry to hear about your dad. My sincerest condolences go out to you and your family. He was such a great man. Tim: Thanks. As you know, he had been sick for some time before he passed away, so we were somewhat prepared. Heather: So, how's your mom taking it? Tim: Oh, it's been really hard on her. I don't think you get over something like that. Heather: Yeah, I'm sure. My heart really goes out to her. [Thanks.] Uh, so how's your mom going to be able to manage things alone? Tim: Well, financially, mom will be able to live a secure life from now on. I mean, Dad had life insurance and substantial investments in property and stocks, so returns on those should take care of her. [That's good to hear.] But our main concern at this moment is her emotional state. [Yeah.] She's really down, so a call now and again should brighten her day. Heather: So, what are the funeral arrangements? The obituary in the paper didn't mention much about the funeral. Tim: Well, some of the family members will get together on Tuesday morning for a private memorial service, but there will be a viewing in the afternoon from 2:00 to 3:00, followed by the funeral service. One of my uncles will be giving the eulogy. Heather: I wish there was something I could do you. * Tim: Well, actually, there is. [Oh?]. You know, Dad really admired you a lot, and before he died, he asked if you'd sing a musical number at the funeral. Heather: Really? I'd be honored. Tim: It would really mean a lot to the family. Heather: Sure. Then, see you on Tuesday. Tim: Okay, see you then. Question: How is his mother taking the passing of her husband? - She feels very depressed. - She remains optimistic about the future. - She senses no purpose to her own life.
She feels very depressed.
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Dialogue: M: Can we make you an offer? We would like to run the campaign for four extra weeks. W: Well, can we summarize the problem from my point of view? First of all, the campaign was late. It missed two important trade affairs. The ads also did not appear into key magazines. As a result, the campaign failed. Do you accept that summary of what happened? M: Well, the delay wasn't entirely our fault. You did in fact make late changes to the specifications of the advertisements. W: Uh, actually, you were late with the initial proposals so you have very little time and in fact, we only asked for small changes. M: Well whatever, can we repeat our offer to run the campaign for 4 extra weeks? W: That's not really the point. The campaign missed two key trade affairs. Because of this, we are asking you either to repeat the campaign next year for free, or we only pay 50% of the fee for this year. M: Could we suggest a 20% reduction to the fee together with the four week sustention to the campaign. W: We are not happy. We lost business. M: I think we both made mistakes. The responsibility is on both sides. W: Ok, let's suggest a new solution. How about a 40% cut in fee, or a free repeat campaign? M: Well, let's take a break, we're not getting very far. Perhaps we should think about this. Question: What do we learn about the man's company? - It publishes magazines. - It sponsors trade fairs. - It runs sales promotion campaigns.
It sponsors trade fairs.
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