At the CLT location counter we were offered an upgrade (we had reserved a premium car, which was going to be a Ford Taurus, not sure that this is considered "premium")however, we took the upgrade for a week rental to an Infiniti SUV (there were 4 of us). My rental costs were almost $1000 for the week and the car was the biggest disappointment piece of junk for the price. The interior was dirty, there were knobs broken off for accessories (such as heated seats that didn't work) and the vehicle itself had no power and was awful (not National's fault, it's the Manufacturer). I always rent from this location and spend quite a bit however this time I was very disappointed and may rethink where we get our rentals.
How would this review be described in terms of sentiment?
OPTIONS:
(i) negative
(ii) positive
(i)