Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Q: The Omni Chicago Hotel is not pretty as they advertise it. First of all, it really difficult to get there because its located in down town Chicago and they fail to mention that the traffic is a nightmare. If you finally make to the hotel you have to wait like 30 minutes for the front desk to take care of you. When I arrived there was one person at the desk and a few people checking in, and I thought the wait time was ridiculous. To make matters worse, I need internet connection and the day I was there they had technical problems and the Internet was not working in my room. Two hours later they managed it get to work, the connection was still very slow. For my part, the hotel might look nice but services is did not meet my expectations. I was disappointed and will never stay there again, if I go back to Chicago. If was rating it, I would give it 1/2 star out of 5.

A: negative
****
Q: Didn't get the room we were promised. Kind of room we had reserved (2 queens) "wasn't available. they then squeezed 3 adult ladies into 2 singles and a blow-up bed. Had to pile furniture on top of tables to get it in! Very unsatisfactory!! Will not return, will not recommend. Will tell people going to Chicago to NOT stay in your hotel. When I next visit Paris nextspring, I intend to stop at your world headquarters to tell them what I think of the Chicago facility.

A: negative
****
Q: When I made my reservations at Softiel in Chicago, I was expecting the ultimate in Luxury but Softiel failed to deliver. Everything was just ok. I do not spend money on a quality hotel for "just ok". If I want "just ok" I'll check into the Days Inn! First of all there were problems with our reservation. I asked to have a room near the top floors and my room was actually only on the fifth floor! The desk clerk was less than helpful to fix this. I eventually got it fixed but I certainly did not feel at all like a valued guest during this process. Later when I went down to ask for directions and information at the desk the clerk was very cold and abrupt with us. The room was quite nice but the shower did not deliver adequate water pressure. On the second day of our stay, housekeeping did not refill our soaps or coffee. They also failed to empty one of our wastebaskets. Minor I know, but when you're paying for a luxury experience, you kind of expect luxury! The hotel itself was nice but the staff really don't deliver. I would not stay here again. You can get a nice clean room at LaQuinta for 1/4 the price and the staff is much more helpful.

A:
negative
****