Problem: Horrible in every way. Not only will I never come to this location, but it was so bad I will never go to any of their locations.
How would this review be described?
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A: negative

Problem: SERVICE WAS TERRIBLE!!!!!!!!!!!!!!!!!! please read.... What a confusing trip I had to the encore this past weekend?!?! Taking a birthday trip with my girlfriend and some friends for the weekend thinking wow this is going to be great: the encore hotel, great food, great gaming, great dinning, great clubs, well...... Arrival typical friday evening travel a short flight over from San Diego. After checking in, we begin to walk through the hotel to hear people throughout the hotel speaking of NO HOT WATER! For a 5 star 5 diamond club hotel not to have hot water is ridiculous. They were right! Thanks for the preface at check-in that there was no hot water. (First problem of the trip) Couldn't complain yet because when I called down to the front desk so many other people were complaining at the same time I could not actually get a live person on the phone and the machine prompted me to call back later (strike 2!). Next morning housekeeping used their key-card and entered our room without knocking. (Will spare the details of how bad that timing was). (3rd service flaw) After that incident decided to say something to the hotel staff about the housekeeping incident and the hot water - comped $100. ($50 for each separate incident) Thinking maybe things are on the up! 4pm get hot water and finally shower. Ate dinner at their sushi restaurant Wazuzu. Food was good, service was poor again. (#4!) Ordering sake became the most complicated thing to do. Not sure exactly how it went down because I was so frustrated I gave up and let friends try and order. XS WAS AMAZING! EVERYONE GO THERE! Best club in Vegas Only flaw, concierge closed at 9pm in Sin City, or a city "that never sleeps". Well the concierge at the Encore definitely does. Nothing sinister like happens in vegas before 9pm anyways?!?! Wanted to get hotel guest passes or ladies passes and unsuccessful at both because they were closed. Sunday called down for 1pm late checkout after friends in room 3 doors down said they got 1pm late checkout. Called the front desk, Kelly said they were not offering 1pm late checkout to any of the guest. Well, after haggling with Kelly for 20-30 minutes she spoke with another gentleman, James, one of the managers, and agreed to offer 1pm late checkout. Admitted they actually did offered my friends a late checkout which she orgianlly said was not an option. (#5) All in all, food was great. XS was great. Ambience and decor was great. Little on the pricey side for food and beverage, but service was TERRIBLE. No one was helpful except for the bellman when we were leaving hahaha! Talk about a sign.... When what you control is who you hire to represent your hotel, Encore falls miserably short. And with word of mouth being best referral, I would stay somewhere else to avoid the service issues of staying here. Dine and go to XS and get out!
How would this review be described?
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A: negative

Problem: The best thing about this place was the bathrooms! They were great, I would pee in them any day of the week. The food (lobster, fillet mignon) was nothing special and for the price I would have expected a little more food then what I got, that's for sure. The food came almost too fast which gave me the impression that the food was pre-made and just microwaved, and most of it was almost cold - so if I was them I would invest in a better microwave. They did have good shrimp but you only get 3. I have definitely had better and paid less for it.
How would this review be described?
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A: negative

Problem: Standard PF Chang's fare. I had the Mongolian beef. It was great, but the rice was dry. Really dry. I wasn't impressed. We had a table of eight and our server was awesome!! She busted her ass and still had other tables. I was very impressed with her. I would have given 3 stars expect for the fact that the service really brought up the whole experience.
How would this review be described?
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A:
positive