Detailed Instructions: In this task, you're given reviews from Amazon's products. Your task is to generate the Summary of the review.
Problem:Carton visibly crushed & damaged but still secured contents. Comparing parts w/ packing list revealed missing assembly screw and protective plastic plug and an excess of washers & nuts. E-mailed JB Tools with problem & complete details. Response was that they didn't recognize manufacturer's name and wanted a photo of the carton which had been discarded??? Resolved assembly by obtaining screws at hardware store which needed slight modification. Still missing plastic protective plug....but at least support can be used. No help from JB !
Solution:
Carton arrived on time but with several parts discrepancies.