Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

Upon arriving to the Hard Rock Hotel in Chicago, I was immediately impressed. The staff was friendly and checked us in quickly, which is important to me after a long trip. Our room was immaculate and decorated in a clean modern style. The bed was very comfortable, including the linens which felt high quality, unlike what you get at some other hotels. All this made for a great night sleep. Perhaps the most impressive part of our stay at the Hard Rock Hotel was their "Party like a Rottweiler" package we added to our reservation. For an additional fee we were able to bring our pet and were provided with treats, toys and best of all the pet cam! We left our dog in the room with a pet cam and were able to watch him throughout the day on my iPhone! All in all this was a great place to stay and I'd highly recommend it to anyone who wants to travel with their pet.

positive

We travel to Chicago frequently and have stayed in many of the hotels downtown. We were excited to try the Swissotel, but left disappointed. The actual hotel and rooms were very nice with amazing views, the staff was extremely rude. The man that checked us in was on the phone and did not acknowledge us until he was done with his phone call. He then did not say more than five words, which were "I need a credit card". The lobby bar had fireplaces and was very cozy. The hotel information said it closed at 2am so we came back to hotel at 1230am for a "night cap", that was last call. That was fine for us, but the bar was full and many people were coming back from their night wanting a "night cap" but did not make last call. Our night ended listening to many unhappy people complaining and receiving no sympathy from the employees. There are many places to stay in the area that are just as nice or nicer, no need to stay at the Swissotel again. Definitely don't stay if you're looking for a romantic weekend away, the employees will ruin your experience from the second you walk in the door.

negative

I never write these reviews, but felt that it was important to state that this hotel should not be the #1 2008 travelers choice. Terrible Service, Lazy Doormen/bellmen/concierge/valet, Lack of Respect, allow dogs to bark all morning after multiple complaints, Phantom charges to room, front dest at checkout and checkin were pompus. The icing on the cake was me watching the doormen stand and watch while a father tried to open a door to push his stroller through with his infant son, and the doorman watched on doing nothing. Me and my girlfriend are young, look young in how we dress, but in all honesty make more money than most...and we were treated like cheap poor kids. I had dinner reservations at Spaiggia and wanted to order a car to pick us up, the concierge exclaimed that, "You know its not jeans and running shoes right Mr. Blank?" Assuming I was too dumb to realize that a 5 star $200/person restraunt wont allow tennis shoes because I am young? Very Dissapointed. Very nice looking, comfortable beds, great room service, contemporary, younger crowd, but service was terrible.
negative