I'm guessing this place isn't that old and could get better with time. The equipment, furniture and menus all looked pretty new; and the staff, while very friendly, seemed a little slow in their processes. It seemed they just didn't have enough experience yet to handle the rush (and after rush) that they said they had just gone through prior to my arrival. When I realized how slow the kitchen was running I changed my order to "to go" and got ready to leave. I'm not sure what my experience would have been had I stayed, but what I took with me was very disappointing (and I only traveled about two blocks by car before I opened the bag). I had ordered the combo of a Chicago dog, soda and natural fries. I noticed as my dog was being assembled that they sprayed the top of the bun with a little water mist to allow the poppy seeds to stick and I had a sinking feeling right there. The baskets of crinkle-cut fries that were coming out of the kitchen looked good, so I thought at least I had that to look forward to. However, as I suspected, a bun that is sprayed with water and then immediately wrapped in foil is not a happy camper and neither was I. In their menu they mention how the "natural casing" (otherwise known as intestine) will snap when bitten into (implying quality, I guess), but mine was chewy. And my natural-cut fries were less than half the portion I saw everyone else getting, undercooked and soggy (from what I could see, they didn't use the classic technique to make fresh-cut fries crispy). Unfortunately, the best part of my meal was the Dr. Pepper. And to top it off, my meal cost $9, including a small tip. WAY too much for what I got. So, friendly (and apologetic) people, not-so-good food. I might try it again, but I would give them six months or more to get their act together.
Choose: was this review given positively or negatively?
OPTIONS:
(1). negative.
(2). positive.
(1).