Problem: What would be an example of an negative review?

Answer: Poor service all the way around. We waited quite a while for anyone to come to our table. When she finally made it to us, she was quick to tell us we really weren't on of her tables but she was picking it up. That was evident the whole time. Our drinks came slow and were never refilled. Our food took forever and when it finally came my order was 75% wrong. The manager finally stopped by and refilled our drinks. When she back with the corrected plate, she did apologize and say she was going to take care of that entree on the check.....that was great except when the check came, IT WAS ON THERE. The service was so bad that when the waitress brought the check, which was also wrong, she said, "oh if you are paying cash you don't need to worry about a tip at all." No kidding. On a positive note, the food was good, especially the fried cheese curds.

Problem: What would be an example of an positive review?

Answer: Several years ago, when business travel to Houston was regular, I became a big fan of the Pappas family restaurants-- Pappadeaux Seafood Kitchen in particular. As we drove north from Phoenix airport to Sedona I noticed a sign for Pappadeaux, and knew that this would be a lunch stop when the final portion of our vacation brought us back to Phoenix. The restaurant is large, attractively appointed and comfortable, with an encyclopedic menu of fish and seafood offerings. Although best known for their Cajun preparations, there are abundant choices for everyone who enjoys well-prepared fish and seafood. Our server, Nicholaus, effortlessly navigated a crowded lunchtime dining room with our order. Although a bit distant, he was a consummate professional. Brought first to the table was a large platter of crispy fried alligator nuggets, served with a full-bodied spicy sauce. I ordered a platter of fried oysters, one of my favorites, while my family selected po boy sandwiches of shrimp or alligator. We each had a cup of their Andouille, Crab, and Shrimp Gumbo. The sandwiches were bountiful, and from what I was told, absolutely delicious. The same could be said for the fried oysters. A tartar sauce whose consistency was a bit less obvious as a packaged commercial product is all that separated this lunch from greatness. The seafood was all fried just to the point of presenting a crispy coating surrounding tender, moist and flavorful protein. Hardly an inexpensive lunch, Pappadeaux Seafood Kitchen is in that class of restaurant that I would seek out wherever they operate.

Problem: What would be an example of an negative review?

Answer:
Have ordered several times, each time hoping for the last to have been a fluke, but nope! Terrible, always incorrect orders! And then they just say "oh sorry" with no money refunded, no rectification. Today, I ordered a bento box and tempura veggies, and asked for eel sauce (which is absolutely needed for me to enjoy my sushi), and even paid extra for the eel sauce. My order arrives, no longer hot, with soggy tempura (gross!), and NO eel sauce, and NO tempura sauce which is supposed to come automatically with tempura! Without sauce, my entire meal is inedible! Try eating plan spaghetti with no sauce, or a dry sandwich with no sauce/condiments. Gross. Completely ruined meal. And this is about the 3rd time they've done this. How difficult is it to send the correct sauce, which I PAID EXTRA for? Really unbelievable, and a massive waste of money. I'm a student with not much money, and was looking forward to treating myself to some tasty sushi and tempura, and instead I just threw money away, spent several frustrating minutes on the phone with the restaurant getting nowhere, and now still have no food to eat. Thanks a lot guys, I will never be ordering from Thai Hana again.