Problem: What would be an example of an positive review?

Answer: Delicious, fun and a great atmosphere. They don't take reservations so you just have to test your luck on any given night. It was my first time here for valentines and we had a blast. Having lived in Austin, I can really appreciate the mexican art inside and out. Also, if you are a tequila fan, they have over 250 to taste! Richard, the bar tender, makes it worth sitting at the bar if you have to wait for a table. The food is fresh and very satisfying. I recommend for a casual night or even a special event.

Problem: What would be an example of an negative review?

Answer: Dont believe any post that compliments this company. Its the same company that is posting fake compliments to off set its very poor and consistent ratings by real people. I called my home warranty company for a repair on 3 items. They scheduled my appointment with All desert appliances. First off the technician that came out was unprofessional. He walks in my home with out any booties on his dirty shoes, then asked to use my bathroom right away. I let him use the bathroom only to find it dirty with the toilet seat up and he didn't wash his hands (gross). He works on a washer and makes a few adjustments and never informs me that he is ordering parts for it. Then the issue was with my built in micro wave, claiming that he cant touch psychically touch or bring it down if he needs to install a part. Which ends up that it does require a part. He tells me that he needs to check if he can bring it down. He stated that he would let me know before he comes out. Other wise I have to bring it down my self. For me that's not a big deal as long as it gets fixed. So, now on the return visit after 5 days , the techs returns and fiddles the washer. Mind you I never got a call as to what to do with the MW.After he finishes with the washer he gets up and tells me that he has to leave. I asked about the MW,since he had the part to fix it. He being to tell me that his boss wants him to leave since the MW wasn't brought down. I told him that I was never informed to bring it down. So he takes off and leaves the garbage behind of the parts removed from the washer. I then called to complain and demand to speak mr.Ryan the so called "boss". I called several times and he never bothered to call me back. Instead, he did speak to the home warranty and told them that per the "contract" they can touch the MW. I told the warranty company that wasn't the issue. I would be happy to bring down the MW and would have it ready , if they would have given me a courtesy and CALLED ME ahead of time! The rudeness , the lack of professionalism that company does is well beyond what anyone should put up with. The worst part is Ryan, he is a so called manager that avoids calling people back and totally fails to professional resolve any issue. In my book that is called a coward. A real manager is a leader that takes charge and resolves issues. Not run away from it.

Problem: What would be an example of an positive review?

Answer:
Great new American food in a modern, cool setting. The ambiance provides a strong contrast to the simple, well edited, delicious food. First the lounge menu; the crab and sweet corn fritters or the fig and blue cheese tart are both so good. It makes me hungry just thinking about them. Both pair so well with an extra dry Hendricks martini! From the ala carte menu, the foie gras custard brulee is incredible. What's not to like after all; its paired with cherries and cocoa. Yep chocolate. The Heirloom beet salad is also excellent. The Braised veal cheeks also deserve special mention. The flavor is so delicate and the meat so tender. I was skeptical about trying the restaurant when I first read the menu online feeling that the combinations of ingredients seemed a bit off. I was thankfully wrong.