What is the sentiment of the following review?
Let me start out by saying that I'm an avid sushi eater and have been for quite some time and therefore have visited most AYCE places in town. We came here a few weeks ago and the service left much to be desired. After waiting 30 minutes for a server to take our drink orders at the bar, we finally got our food and it tasted average. Nothing to write home about. Tonight, we got sat after a short wait (8pm), and once again waited 10-15 minutes for a waiter to come greet us. My girlfriend got the beef udon which comes with a California roll. With her being allergic to artificial crab, we asked them to remove the crab. The waitress informed us that this would result in a $2.50 charge. What??? Last time I checked, a what would be a cucumber roll costs less than a California roll, and especially the fact that a guest is allergic dictates that reasonable accommodations be made. Our waitress made a big fuss and finally I told her to grab the manager. She went and grabbed another server, who told us that there were no exceptions and they had to charge us more because they would have to use an extra strip of cucumber in lieu of the crab. Once again, what kind of drugs do you have to be high on to think that it makes sense to charge someone $2.50+$3.75 for a cucumber roll compared to a $4.25 California roll?? At this point he told me that this was by order of the chef so I asked to speak to him, and he told me that the chef was too busy and he can't pull him off the floor. Instead, he grabbed a business card and wanted me to email the owner. Last time I checked, when a guest is allergic you don't punish them and certainly don't insult them by refusing to amend the situation and defuse it professionally. Needless to say, we got up and went next door to sushi 21, which although smaller, has much better service. I'm glad that I put in a 15 nigiri order and they were already halfway done when when we left haha. Ps. I've been a server for 8 years at 5 different restaurants and have never dealt with such a derelict managerial staff. It's beyond me how they still stay in business.
Possible answers:
a). negative;
b). positive;
a).