In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details

customer: Hi,.
agent: Hello,.
customer: Myself Angela Hill.
agent: How may I abet you?
customer: I just want to cancel my recent reservation because my husband is suffering from Diabetics and his Blood Pressure was totally high. So, to take care of him I want to cancel it. Can you help me with this?
agent: Sure, I am here to help you.
customer: Thank you.
agent: Please wait a while, I will check the reservation list and get back to you with the status.
customer: Sure, I will wait for your response.
agent: Thank you for being so patience.
customer: My pleasure.
agent: I have checked in the reservation list to cancel your ticket, but couldn't find any reservation in your name in the data list.
customer: That's fine, not an issue.
agent: Thanks for your approach. Hope to serve you again.
customer: Thanks for your prompt response.
agent: Have a nice day.
no_reservation

customer: Hello.
agent: Hello, how can I help you?
customer: This is Jennifer Scott, can you help mew to book a flight ticket from CLT to MSP?
agent: May I know your desired travel dates please?
customer: I ma travelling from June 06 to June 08.
agent: There is a flight with connection limit 1 and fare 100, shall I proceed for booking?
customer: Please proceed.
agent: Your ticket is booked, flight number 1009.
customer: Thank you.
agent: Thank you for opting us.
book

customer: Hi.
agent: Hello.
customer: Brian Walker here.
agent: How may I help you Brian?
customer: I want to attend a birthday party in New York. Will you please book my ticket?
agent: Ok, can you provide me New York airport code?
customer: Airport codes are SFO and LGA.
agent: May I know your travelling dates?
customer: I want to depart on 12/09 and return by 12/11.
agent: There is a flight with 1 connected flight which costs 200. Flight 1003 in AA airline.
customer: Ok, please proceed for booking.
agent: Shall I book it for you? Your booking is done.
customer: Thank you for your service.
agent: Thank you for choosing us.
book