instruction:
In this task, you are given a conversation between a flight agent and the customer. You are given 4 options and you need to select the goal of the conversation. It is provided as part of customer's context, which has to be one of the following: 'book': Make a new reservation, 'cancel': Cancel an existing reservation, 'no_flight': No flight found for the customer's preference, 'no_reservation': No reservation / No change / No cancellation was made in the conversation, mostly enquiring details
question:
customer: Hi. I am Jonathan Johnson.
agent: Please let me know, how can I support you today?
customer: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me.
agent: Sure, we are happy to help to you.
customer: Thank you.
agent: Please stay online.
customer: Ok.
agent: Sorry to say that, there is no active reservation found on your name.
customer: That's Fine. Thank you.
agent: Thank you for communicating with us.
answer:
no_reservation

question:
customer: Hello, I am Lisa harris.
agent: Hello, How may I assist you?
customer: I want to attend a cultural exhibition in MA - BOS on 09/15 from IL - ORD and return on 09/17. Can you please help me out in booking a ticket with price limit of 5000?
agent: Sure. Give me some moment to check the availability of flight?
customer: OK.
agent: Thank you for being patience. There is a flight available based on your availability. Frontier air lines,flight number 1025.
customer: Can I know the price of the flight?
agent: Sure. The price is 100. Shall I proceed for booking?
customer: OK, you can proceed for booking.
agent: OK. Your ticket has been booked successfully.
customer: Thanks for your response.
agent: Thank you for choosing us!.
answer:
book

question:
customer: Hello, my name is Jacob Turner.
agent: Hello, Jacob Turner, how can I aid you?
customer: I want to visit Space Needle, can you book me a flight ticket price under 500?
agent: Sure, I can help you with that. May I know your airport codes?
customer: Yes, I want to travel from Oakland, CA-OAK to Seattle, WA-SEA.
agent: To proceed further, we need your journey dates.
customer: Ok, I would like to travel from 06/01 to 06/03.
agent: Sure, Thanks for your details, please wait for a moment.
customer: Sure.
agent: Thanks for waiting, we found a Hawaiian plane of 1000 number. The fare is 500 with one connection. Can I proceed?
customer: Yes, please.
agent: Ok, your booking has been confirmed.
customer: Thank you for helping me.
agent: Thanks for connecting with us, have a safe journey.
answer:
book