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Article: Apple is known for offering the best customer service in the consumer technology market, such as Lenovo, Google and Nokia, in customer satisfaction surveys every year . A particular story tells of how an Apple store manager broke a rule to earn a new, 10-year-old customer for life. Matt tells us this touching story: My daughter has been saving her birthday money and allowance for almost 9 months so that she could afford an iPod touch with a camera in it. As of this morning, she had saved the amount needed and headed to an Apple store in Utah with my wife. They arrived at 10:30 am, not realizing that the store would be closed from 11 am to 2 am that day. As they approach the store, two friendly Apple employees greeted them and said they were sorry, but they were closed. My wife pointed to my daughter who had a mason jar full of cash in her arms and explained why they were there and also pointed out that it was not quite 11 am yet. They again said they were sorry, but could not let them in. My wife and daughter were sad and regretful, but understood and made their way to another store in the mall. About three stores down, an Apple employee raced after them and explained that the manager was going to make an exception and let them in. Every one of the employees stopped what they were doing as my daughter approached the register. As she took all of the cash out of the mason jar, one employee stepped forward and said, "I don't mean to bother you, but I have to tell you that this made my day wonderful." After the transaction , my daughter and wife were on their way out, the store manager raised his voice and said to all of the employees, "Everyone, please give a round of applause for saving her money and buying an iPod today." Question: According to the text, Matt's daughter would like to have _ . Yes or no, is the answer "an iPod touch"?
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Yes

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Article: How long you live has a lot to do with your environment and lifestyle, but exceptional long life may have even more to do with your genes. For the first time, researchers have discovered a genetic recipe that accurately predicts who may live to 100 and beyond. Analysis shows that 90% of the participants who lived to 100 had at least one of the signature genetic clusters . Dr. Thomas Perls at the Boston University School of Medicine said, "We realize this is a complex genetic puzzle. There is a long way for us to go to understand how the integration of these genes--not just with themselves but with environmental factors--is playing a role in this long life puzzle." Perls has studied many factors that contribute to long life, and he is the first to acknowledge that living longer isn't likely to be simply a matter of genes. His previous work has shown, for example, that among most elderly people who live into their 70s and 80s, about 70% can owe their long life to environmental factors such as not smoking; eating a healthy, low-fat, low-calorie diet; and remaining socially engaged and mentally active throughout life. It seems clear that those who live extremely long are benefiting from a special DNA. In fact, Perls believes that the older a person gets, the more likely it is that his or her genes are contributing to those extended years. Question: Which of the following would be the best title for the text? Yes or no, is the answer "Genes May Predict Who Lives to 100"?
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Yes

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Article: I went into Harrods in London (a huge department store I am sure you have heard of) to buy some Minton china plates for a wedding anniversary which was to be a group gift from friends to other friends in Geneva. Having only 30 minutes between meeting. I whizzed there in a taxi from the office and battled through the milling people on the 2nd day of the sales on the ground floor up to the 5th to the china department. There was a man standing there who was obviously a sales person who I rushed up to and asked if he had this particular china in stock and if it would take long to wrap, etc. He was amazing. He got the plates in seconds, wrapped them up and asked me if I wanted a store card, to which I replied no, because I lived in Switzerland, to which he replied asking if, as I lived abroad, would like a tax rebate form . After that he showed me what to do, produced a map of the store and told me where I should go for the formalities . That was fabulous! I thanked him and said what wonderful service he had given me. I even asked if he gave this to everyone, to which he answered: "I'm just doing what is required at Harrods". With that, a tall man in a gray suit approached me and offered his hand to shake mine saying, "Can I introduce myself? I am the Chief Executive of Harrods and what an interesting conversation I have just heard..." He had been wandering through the store (as you should do as a hands-on CEO) and had overheard me thanking this salesman, whose face, I can hardly describe, was frozen in a mixture of delight awe and astonishment! Can you imagine the salesman going home to his family and friends recounting what the CEO spoke to him after overhearing him being praised by a customer? Question: The writer went to Harrods to _ . Yes or no, is the answer "buy some gifts"?
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No