Sentiment analysis: I had the hainan chicken over rice, it was horrible. Wrong sauce... And I could tell they microwave the food for me... 10bucks + tax for that? I would rather eat McDonald.

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negative

Sentiment analysis: Came here to celebrate a 40th birthday party. Band was good. Had two gift cards when we arrived, asked the girl at the front door to let me know how much was on each, I knew one was unused and had $50, I was unsure about the other. 4 people and 15 minutes later no one knew how to check the balance on the gift card, gave up since it was delaying our night. We had to go to the bar to get drinks even though we had a table near the stage - no server. The first time at the bar my husband was helped by a nice lady that used the $16 on our first gift card then put the remaining couple dollars from our $50 gift card. meaning it had about $48. Then next round my husband went to the bar, was finally helped by a guy, he ordered the same as the first time, gave the guy the card and he brought the drinks said there was nothing left on the card then proceeded to avoid my husband by going to the other end of the bar. Finally the first lady that helped my husband came back and he told her the situation. She went and got his card, came back saying it had $32 still available on it. The guy tried to steal our gift card! After the drama at the front door and no one being able to check a balance on a gift card it's hard not to wonder if there is only the one crocked guy or if there is more of a conspiracy going on. Anyway it put a damper on our 40th birthday situation and we left soon after. Completely untrustworthy employees there, it's such a shame with a name like Toby Keith behind it. We used to frequent one of the California locations often when we lived there but we won't be going back to this Peoria AZ one, even thought it's only five minutes from our house.

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negative

Sentiment analysis: The hazelnut coffee here is amazing! I wish I could say the same about service. My two children and I waited almost two hours to get our food. We were told that the waitress dropped the plates the first time so they had to remake the food. I am not surprised because I have never seen so many dropped plates and spills. It was a comedy of errors. The waitress spilled cream all over our table and then had an attitude with the kids when they asked her to clean it up. She actually left cream on the chairs, in my bag, etc. Not a good experience. To make it worse, the owner was there and never once came to our table to apologize for the delay or make an effort to smooth things over. It is not easy keeping a 4 and 8 year old quiet when they have to wait so long for breakfast. The food was below average. The pancakes were very dense and dry. There are much better breakfast places in Scottsdale which is a shame because the coffee is really good.

OPTIONS:
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negative