Detailed Instructions: In this task, you are given Yelp reviews. The task is to classify a review as "POSITIVE" if the overall sentiment of the review is positive or as "NEGATIVE" if the overall sentiment of the review is negative.
Q: My husband bought a groupon to stay here, and honestly when I saw the cost of it was thinking we could stay at the Paris for 4 days or at Caesar's for 3 days so this must be upscale. We were able to book our reservation one week ahead of our stay without a problem. We checked-in on Wednesday the 13th and got here about 3:30, check-in started at 3 pm. There were three front desk clerks when we came in the lobby, no one else was checking in at the time. They authorize your card for $100 per night for incidentals and charge $20 a day ""resort fee"" that I'm not sure what exactly is for.

We were given a room on the 35th floor. There were three elevators that went up to the 36th floor, at least one that was only 37-58 (and lobby) and I think two more that went to all floors. After waiting about 2-3 minutes the first elevator to show up went to 37-58 which was no help to us so we had to wait for that one to close and leave to push the button again and wait. It was another several minutes before another elevator opened and emptied. On the way up, we stopped on about 7 floors and this would definitely be the experience with every elevator ride since. The elevator music is loud and sounds like it belongs in a night club. The inside of the elevators could use a cleaning, there are mirrors covered in fingerprints and various stuck-on substances. The hallway on 35 is all dark brown coloring and could use some upkeep, it is what I would expect from a decades old hotel.

The room itself is nice and spacious, it's a studio suite. There is a kitchenette, two flat screens, king-sized bed, sofa, chair and built-in cabinets/shelving that doubles as a desk area. The cabinets and appliances in the kitchen area are stainless steel which is difficult to keep clean, and always shows fingerprints well. The bathroom is big but could use a fan or something unless you enjoy hearing every bathroom function of your roommate. The sink in the bathroom splatters out toward you to nicely soak your shirt. The canvas style wallpaper in the bathroom was frayed and coming off the walls and the floor had some gross looking brown stains. It was advertised as a four person room with two beds. There was a crappy pull-out that would not be sufficient even for our kids. This room is meant for two. The cabinets/shelving under the two tv's had terrible stains and damage. The carpeting was frayed on the edges. The balcony door is locked.

Ice has to be ordered from room service. We ordered a burger and a piece of cheesecake as well and it took about 40 minutes. It was ok but awfully expensive for the quality and portion.

We left the room around 11 am to go out for the day. I left my contact lens case next to the sink. When we returned to the hotel around 12:30 am for the night I changed clothes then went to take my contacts out and could not find the case. My husband and I both searched the bathroom and all our bags but never found it. I figured it was just a mistake and the front desk could replace it. I wasn't mad until I talked to the front desk. First I spoke with Brett and explained it was missing and I need to be able to store them overnight and asked if they had a case they could please get to me. He placed me on hold but I thought he was going to help fix the problem from the tone of his voice and indication he would be checking on that. After a very long hold, a woman answered as if I had just called the front desk and not been on hold for 5-6 minutes already. Ok, fine so I explain again what the issue is and she says she can find out who the housekeeper was and I can fill out a security report. I told her all that was fine but I just need a case to store my contacts overnight so I don't have to trash and replace them (expensive!) and don't have to be blind tomorrow. In a very snarky tone she says ""well,we don't have anything like that"" and I again had to ask her if she was offering me any solution here to which she responded she could transfer me to the gift shop at the Palms to see if they had them. For the life of me I don't understand why she couldn't find that out considering I came prepared with the items I needed and the staff here apparently threw it away. So now I'm expected to get dressed (already in my pj's) and leave my hotel to go across property to the Palms and overpay for a contact case? What a stupid thing to alienate a guest over!

I will never stay at this hotel or any other Palms property, possibly any other Maloof property because obviously they are not concerned with guest happiness or enjoyment and allows their staff to create an atmosphere that was less welcoming than going to stay at a cheap motel.

I will say one good thing about the valet, it was free and when we asked them to leave our car up front to be watched all night they did it no problem - this is certainly appreciated since we usually keep it garaged.
A:
NEGATIVE