As so many other reviewers have stated, the owner has no respect for his customers. Condescending and patronizing are two good adjectives to describe his attitude. I would never support a store where the owner says "the customer is almost never right", as he expresses on this YouTube video: https://www.youtube.com/watch?v=_L1m1QIFTtg One of the entries in the YoutTube Comments section is from a former employee, who expresses his admiration for his "gruff, surly, obstinate" personality. Another former employee recalls with fondness how they liked to tell people off if they brought poor quality bikes, unless that customer was an attractive female. You can find numerous other bike stores in the area where mechanics know their stuff too, but they will not abuse or mistreat you if you have an old rusty bike. It seems like the owner and the mechanics at Bikeworks only want to work on quality bikes (like the Bianchis they have in the store). Only that, with their discourteous attitude, they would not last in a world of elite bikes, where quality is also measured in terms of how you treat your customers. I guess that's why they are still at a whole-in-the-wall bike shop.
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1.