Q: positive

A: If you're a part of my family you know that no holiday is complete without a Honey Baked Ham. We came in here to purchase a ham for Easter and I was really surprised by everything they had to offer other than ham! All these delicious looking condiments and RUM CAKE! It took us awhile because we had to look at everything they were selling. Eventually we picked out three different style condiments; Spicy Chipotle Mayo, Honey Mustard Mayo and Horseradish Sauce. We arrived at the counter and asked the gentleman a couple questions about the ham we wanted to purchase. He said he was a new employee and would find out the answers for us. I really appreciate that he was willing to step away and help a customer other than just attend to the register. He came back with the answers we needed and we decided to buy an 8 pounder. As always the service we received was fantastic and the ham tastes delicious! I would like to come back here to try some of the sandwiches they have to offer, and buy a rum cake!

Q: positive

A: This is what Waterloo has been missing - a cozy, local bakery with delicious goods and an adorable space. People ask why I like Guelph better for downtown vibes and its all has to do with the great local businesses that are clustered together. I think Waterloo has tons of potential for that same vibe, just needs a few more Honey Bake Shops. Ironically my first visit I didn't end up getting any baked goods (yes that's a shock) but I did get their delicious BLT sandwich and an earl grey cream tea. Mmm just what I needed for a little study/work session. I love the space, its got that rustic charm but still elegant. Perfect place for studying alone or hanging out with some friends in Uptown. I must come back for one of those burnt sugar lemon bars... drool they looked amazing. Do bring cash - even though they accept debit, cash is appreciated :) PS: Whoever did the branding/design is amazing! Love love the colors, fonts, and patterns... I'm pretty sure that's part of what made me wanna come in.

Q: negative

A: I transferred my prescription over to one that was closer to my house. First the card I had for the prescription didn't transfer and I had the hassle and very inconvenience to go back to my doctors office for a new one....fine I was gonna just drop it and suck it up. After waiting an hour literally and hour waiting for them to refund money to my card since I went and got a new card as they advised. They lost my prescription somewhere in the madness that was going on behind the counter. Then he said I don't know how to refund this pay for this one and come back tomorrow and I can refund you, first I already paid $100 for my first one and now you want more? Finally he got with it and found out how to do the refund and I was out in about an hour and 20 mins. After a very long day that wasn't what I wanted to deal with. I understand "Monday blues" and tried staying patient throughout the matter and thanked him at the end. Moral of the story....TEAMWORK is KEY at any place and that's the only advice I can give them. Hopefully next time it will be different, meanwhile I am looking for a new pharmacy that knows what they are doing.

Q: negative

A:
Don't bother going here to watch the Soccer game the whole bar has already been reserved we all left...very disappointed...