The room is luxurious and clean but the service.... THUMBS DOWN! Upon arriving, the staff seem friendly and courteous. Unfortunately they didn't have our reservation which we booked a week in advance with the confirmation number. The person helping us said "hold on" and went to the back. She left us outside for LITERALLY 30 minutes until I went to another attendant and asked what was going on. That person went on the back to check and disappeared. We literally spent 2 hours there while no one was really helping us. Finally after getting a little crazy someone recognized that we needed to be help. They told us there was a mix up on the reservation but they have it now. I told them that they made us wait for 2 hours and they kept on apologizing. They said all they had for the night was a king size bed. I was like what??? I'm with another person... you can't give us a king size bed. Finally after another hour they found us a doubled bed room. They kept on apologizing for the inconvenience but didn't give no kind of compensation for all the trouble. It was such a headache! I hate people who apologize after they know they caused you so much trouble in the first place. If they really cared they could've came and helped us. Anyway... if your looking for a luxurious hotel, just to to the Venetian. It's the same floor plan and its a bit bigger!
Choose: was this review given positively or negatively?
Pick from:
[i] negative;
[ii] positive;
[i]