We paid $99 for 2 nights, with $100 in Bass Pro gift cards. We were then told the weekend we wanted to book was sold out. I called back to ask if we could upgrade and miraculously I was told that for an additional $50 we could travel when we needed to. That's when the nightmare began...from the ignorant and unprofessional staff at the front desk and guest services booth to the completely unacceptable way my husband and I were treated by the "supervisor" at the presentation appointment desk, I have never received such poor customer service. And they expect you to buy a ridiculously overpriced membership here?!?! Save yourself the trouble and book at a real hotel. If you want a timeshare, try Wyndham. If you're looking for a room with a kitchen in Vegas, try Palms Place or The Platinum. This partnership is the WORST decision Bass Pro Shops has ever made!
How would this review be described in terms of sentiment?
Options are: A. negative B. positive
A.