Choose your answer: is the following review positive or negative?

I just rented with Hertz in Phoenix. Having to take a bus to the rental site is a hassle but I don't blame the rental car company for the way that the airport is designed. A lot of people complain about this but Hertz did not design this system, the airport authority did. I arrived at Phoenix with a reservation for a full size car. Apparently all they had on offer was a Toyota Prius. I do not consider this a full sized car by any stretch, nor does Hertz based on its website. Basically they tried to stuff me (I am 6'3") into a lesser car then what I paid for. When I balked, the agent offered to "upgrade" me to a Chrysler 300 (which is a full sized car). The catch: $20.00 more per day (an over 50% price increase!!!). I was late for a business meeting and did not have time to argue so I took the car (and was irritated). The Chrysler 300 has a voice activated GPS as standard from the manufacturer. Apparently, Hertz disables this convenient (and safe) feature and forces you to use a Magellan GPS which sits on a post on the passenger side and requires the user to manually type in the destination. Aside from being dangerous and inconvenient it did not work well. A really poor set up from a safety standpoint. I spoke to some friends who live in Scottsdale and discovered that the scam where the rental agency claims not to have the size car that was booked and push a more costly "upgrade" is common in Phoenix at several of the rental agencies. In fact, the same thing happened to my friend a week before I arrived. Tip: If they try to tell you they don't have the type of car you booked. Make them give you an upgrade for free. You have a reservation and they should either honor it by renting the correct type (mid-sized, full sized etc.) or give you a better car at their cost.

Select from the following. [-] negative [-] positive
negative