TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: I travelled to Chicago last week with my daughter for some Christmas shopping. We booked the Conrad based on the reviews on Tripadvisor. It lived up to all expectations. Great big room, with two king size beds. Very comfortable. Breakfast was great, loads of choice and plenty on the plate. Great location, connected to a shopping mall which was very useful the day it snowed. All and all, a great hotel and we would go back in the morning. Chicago is a great city with very friendly people.

SOLUTION: positive

PROBLEM: This hotel is totally overrated. Yes, the location is awesome, but there are plenty of other nearby hotel options. The customer service, or lack thereof, was particularly disappointing. Why are they paying anywhere from 2 - 8 doormen yet none of them can ever actually open the door for a lady? Even when her hands are full. The housekeeping staff couldn't figure out our preferences even after we left them a daily note explicitly stating such along with a tip -every day. Why ask what newspaper we want with our morning room service when you don't bring it anyway. As stated previously, the location is great. Location, however, does not make up for the complete lack of customer service and inattentiveness from staff. I would not stay here again.

SOLUTION: negative

PROBLEM: I stayed with my husband at the Homewood Suites in Chicago. We wanted to do something nice for our anniversary and thought that the Hilton was a solid name brand and expected to have a pleasant stay. Unfortunately this was not the case! The staff was very rude at check-in (which took 20 minutes) and the lobby smelled musky and gross. The room itself was not like other Hilton hotels I have stayed at. The carpeting was atrocious and the color of vomit, the room smelled of smoke (even though it's advertised as smoke-free) and there were a few long brown hairs in our bed! I was so grossed out that I had to call down to the rude staff to ask for our linens to be changed and they gave us a huge attitude about it. And don't even get me started on how poorly the shower/bathtub worked..a nice anniversary went totally awry due to how crummy this hotel is. If I could give it 0 stars, I would!

SOLUTION:
negative