Choose your answer: is the following review positive or negative?

This is the third Capriottis I've been to, but the first in Las Vegas. An this was by far the slowest service I have ever received! Don't be stupid enough to ask for them to give you a hot sandwich, it takes 20 minutes! We ordered and they served four parties (three ordered after us) before our sandwiches came up. Would have been more, but it was slow, and only three groups ordered after us. Cold food is the only option if you have somewhere to be, or a limited lunch break.

Possible answers: (i). negative (ii). positive
(i).