Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
Q: All I can say is avoid this place at all costs. From the reservations assistant (who took 45 minutes to book a room) to check out (they billed my card for 750 dollars) and getting a refund (numerous voicemails and emails no one returned my call). AVOID AVOID AVOID a truely hideous experieince I will never stay at a Starwood resort again, and given I stay in a hotel 4 or 5 days a week this is a big statement!

A:
negative