Select from options: Continue writing the next sentence.

How to deal with customer complaints
Take a deep breath and put your emotions aside.
When someone is complaining about your business, it can feel like an attack. But you need to remain as calm and emotion-free as possible to help successfully deal with the complaint.

OPTIONS:
1). If you react with anger and frustration, the customer might feel it too. Take a deep breath, and do what you can to avoid becoming angry and frustrated.;
2). Before you meet or speak with the customer, take a deep breath to help you calm down and put your emotions to the side. Let your calm demeanor guide the customer as much as possible.;
3). Resist the urge to scream or hit someone when they complain. Its important to hear these things from the customer to preserve your emotional control.;
4). Assess if you have heard a customer complaining about your business' products or services. Customers often complain when they have a bad day or a bad experience.;
Answer:
2).