We made a reservation for 9pm on a weekday. We walked in before 9 and there was no one to seat us. We waited for a bit thinking that they would notice we were there. After about 10 minutes.. I walk towards the bar and THEN someone came to get us a table. It was quite dark in the dining room and the food was way over priced for the "Olive Garden" taste. The only reason for the two stars is the waiters service was not bad and the food was edible.

negative

Haven't even moved in yet and I am having customer service issues! The complex itself seems perfect for what my roommates and I are looking for; however, we signed a lease, aren't scheduled to move in until tomorrow and already the problems are already rolling in. To be elligable to rent from san portella, you must make four times the rent per month. My room mate and I passed this guideline and signed a lease together. Not once did they mention we had to pick up our keys together. I talked to them today around 5 pm. they said My roommate Sara and I had to sign this paperwork before given the keys. Since Sara works all day tomorrow until 5 and I can only move in the morning, this posed as an issue. I called Sara asking if she can make it down there before they close today and she said yes. She called me around 5:20 explaining there was traffic and she probably wouldn't get there until right at 6pm. I called San Portella, talked to Layla and explained that Sara wouldn't be able to get there until 6pm because of traffic. "Is that okay?" I asked. Layla said no, we have strict community guidelines and we close at six. I explained that Leah, our san portella rep never explained that we had to be there together to pick up the keys and we have relatives with work schedules who are helping us move that we have to accommate including our own work schedules, since it is the evening before moving in, can you be the least bit helpful under this unique situation? Layla said no. I spoke to the manager who was very rude and cut me off while I was speaking to put me on hold. I contacted their customer service representative, but she didn't answer so I left a voicemail. It is unfortunate that I haven't moved into San Portella yet and I am already having customer service issues. I work with customers all the time with my jobs and I am very understanding that the workers want to go home right at six, but I would never speak to a customer in the rude way the manager spoke to me, I would never cut off a customer to put them on hold and I would definitely stay open a few minutes passed closing time if an employee didn't supply valuable information. Moving is stressful enough and dealing with San Portella's lack of customer service skills just adds to the stress.

negative

They don't even deserve one star. The food is alright but the service is very awful. If I were you and looking for a place to dine and relax, this is definitely not the place for you. If they are consistent on one thing, it's how horrible their service is. Give yourself a break and don't try this place. Don't go here especially at night time; the server which is the only lady they got at night is discourteous and very rude. She was very impatient and impolite, maybe it's the language barrier but there was no need for her to give us some tone, attitude and dirty looks (She kept rolling her eyes, pouting her lips and giving deep frustrated breaths that to my astonishment she was not ashamed to show us .) as we were ordering our food. We have to ask for water three times before someone actually gave us our drinks. The meal gets bad to worse experience when they forgot to cook one of my friend's orders, who end up not eating. (The first time we went there they also forgot to cook my order I thought it was just an honest mistake, now I know they just don't care. This was our second time to visit and definitely the last). Everyone in our party of seven people was upset when we left the place.

negative

OMGeewhiz!!! This place is freaking fantastic!!! My family and I went on a last minute trip to Vegas and I mean LAST minute, only about 12hrs we decided to book a room and we were on the road. Anyways, my husband and I were traveling w/ our kids and the 'rents so we played it safe rather than go to Hooters, lol. I whipped out my ever-ready i-phone and brought up my trusty Yelp app and went to work. We were looking for breakfast near our hotel and I saw this place pop up. I sat on my hotel bed wondering where I had heard this restaurants name before...and then it hit me...Man vs. Food!!! So I just had to try it. We arrived, and I do have to say the location was rather difficult to navigate. It is in the Imperial Palace on the strip. You have to go to the parking garage (if your driving) and then take a set of elevators to get to the main level then you have to walk a little ways and get on yet another elevator to get inside the main area to access the restaurant. The you have to take the escalator or elevator(again) to get to the floor where the restaurant is located...sheesh, we built up an appetite just doing all that walking. But boy was it worth it!!! Even as busy as they were for a Saturday at brunch (who knew people were awake that early in Vegas, lol) we were seated w/in a few short minutes. Our waiter came by and was super friendly. He asked if we had ever ate there before and when we said no he decided to give us a rundown of the menu w/out boring us and w/out us forgetting the menu items he suggested. We placed our order and I'd say w/in about 15-20min it was brought out to us. I was in total shock when I saw how HUGE HUGE HUGE the portions were. I couldnt believe it and wanted to double check the menu price cause there was no way we were getting all that food for so cheap, even in Vegas. I ordered the Sage Fried Chicken w/ a maple reduction, mashed potato's, tomato slices and a biscuit. The food was soooooo yummy, especially the maple reduction on the fried chicken...who woulda thunk it. My daughter ordered the choc. chip pancake and it was heavenly. I shared a little off of everyone's plate and was not disappointed. I asked for jelly for my biscuit and they brought out a little pot filled w/ muddled strawberry jam, the BEST!!! Everything about this restaurant is top notch...from the food, the waiters, seating and atmosphere. We will DEF be returning here next time in Vegas. I cant wait to try other items on the menu!!!
positive