Given the task definition and input, reply with output. Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I had requested a quiet room several weeks in advance, yet was given a room facing the street from which I could hear traffic noise. I asked to be moved and was told that nothing was available until the next day. The next morning, prior to being moved to a quiet room, the toilet in my original room overflowed creating a large unsanitary flood. About an hour later I was moved to a room which did not face the street. The room was quiet but smaller and darker. The mattresses in each room were very firm, I would even say hard. I asked if any softer mattresses were available and was told that the mattresses were all the same. At checkout I tried to give the hotel a form of payment that differed from the card the room was reserved under, and this process was still not done correctly after 10 minutes, which seemed longer because the van to the airport was waiting right outside, with other passengers. (The cost was not correctly charged until almost a week later.) As recompense for the noise, flood, etc., the hotel offered exactly nothing. Not a great stay.
negative