How might one describe the sentiment of this review?
I went through the drive through, with about 4 cars ahead of me. After placing my order, it took about 15 minutes just to get to the window, where I then waited 28 minutes being ignored! I know the exact time because I looked at the time stamp on my receipt! There were at least three cars waiting behind me too! I finally got the attention of the lady inside to see what the problem was, and I was just told that they are "short staffed" and they make the food fresh to order, Which I guess means they go out back and wait for the chickens to mature, slaughter them, and THEN make the nuggets! I asked for a manager, when she finally showed up, I was not given an apology, just the same story of being short staffed. At this point I had asked to just have my money back so that I could go elsewhere (still no food) and I was told by said manager that she doesn't know how to do that....so I waited....and finally (28 minutes later) got my food, which was cold, and my milkshake had long since melted. Waste of my time and money! I did get a phone number also for what I was told the general manager, called, it was a cell phone with no name on the voicemail, left a message anyway, no return call. I won't ever be back, and I don't think they even care!...Possible answers:
[i] negative.
[ii] positive. I think the answer is
[i]