You are provided with a user review of a restaurant. Your task is to classify the given review into two categories: 1) positive, and 2) negative based on its content.

This is a nice place to throw a party for a small child. So nice, in fact, that after attending two parties here I decide this was the place where I would host my son's first birthday. My issue is with their customer service. I've been trying to book a date for three weeks now and I can't get them to give me the time of day! Initially I called to gather info about the party packages. I gave the woman on the phone my email address, phone number, and preferred dates and she promised to email me once she checked her book and found availability. A week later, not having heard back, I went on their website to book the date on my own. Unfortunately the link was broken so no go! Then I called back to book it on the phone and got voice mail. Left a message. A day later, still no call back! Maybe they are just so busy that losing a new customer is of no concern. Doesn't seem like a sustainable business model to me.
negative

Worst hotel experience of my life.In order to get the 'Advance Purchase Rate' they make a big point of saying they will take the full amount of your stay when you make the reservation. Except they didnt, they took it 3 weeks later which meant I had to monitor my account. When I checked in they charged me a second time for the full amount. I had to speak with 3 people before I got anyone who knew what they were doing. The attitude of the staff was annoyance that I was bothering them. They did not offer to cover any overdraft costs that I might incur due to their mistake but only agreed to do so after I spoke to them about it.Because of their incompetence and lack of customer service Ill never stay here again and Ill tell all my friends to avoid the place too.
negative

Very underwhelming. I ordered the quinoa bowl with tofu and had a hard time swallowing it down. Worst vegetarian food Ive had in a very long time ( if ever). The 'marinated tofu' was not marinated -it clearly was firm tofu chopped up and maybe microwaved (super gross) the beets had to have been grated days ago because they were super dry and unpalatable and the sauce that was dumped all over everything in the weird mix of food tasted like some generic dressing from a bottle. This quinoa bowl would scare anyone away from being vegetarian if it was the first vegetarian dish that they ever had. Additionally, the dish was a pretty small portion for 11 dollars worth of stale vegetables and plain chopped up tofu cubes (yuck). The weird textures and unpleasant flavours make me wonder about the other dishes on the menu. In Vancouver you generally expect way more than that monstrosity. Obviously I wont be going back here ever. The best thing (the only good thing) about my experience at this cafe was the server on staff who was very nice and professional. This review definitely doesnt reflect the lady that helped me.
negative