Lunch on 12/7/11...a bad choice. Not crowded@ about 1:30 p.m. We always sit in the bar area. Not a good idea to have the bartender wait tables. First...ordered a glass of Sutter Home Pinot Grigio. Was told "we don't have that now" and was offered Little Black Dress Pinot. I asked if it was the same price as the Sutter Home..told it wasn't but was advised she would "give it to me at that price today because I was having a bad day". Why should I pay more for an "upsell" when they didn't have what was on the menu? Ordered sandwich with fries. Received my meal and the fries were old, shriveled and barely warm..so were my husband's. Obviously, we were given the leftovers from lunch that had been sitting under the heat lamp. Asked for and received freshly made, hot fries. The manager approached our table asking how everything was. I let him know what had transpired. He seemed totally disinterested but he did comp my lunch. The bartender/waitress came with our check and she basically admitted that we were served the "leftovers" from the early lunch service. This Applebees has gone downhill in the past several years. We used to have lunch here quite often in the late 1990's but we will not be back. Things have steadily deteriorated the past couple of times we've been here. I don't think it's too much to ask for hot fries and to have an item you offer on the menu. Another example of the lack of quality and concern by chain restaurants!!!!'hmmm
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Pick your answer from:
(a). negative;
(b). positive;
(a).