Sadly, I'm giving Graze 2-stars because of the abysmal service we experienced today. We swung by around 1:30 for brunch, and waited at the bar for about 20 minutes. The bartenders need training in hospitality and customer service. It is inexcusable to be treated the way we were treated today. I would welcome giving the restaurant manager specific feedback if you care to respond to this with an email. Once we were seated, at least our table server had a personality and was very nice. However, she was not able to serve us consistently or quickly. I really expected more from the L'Etoile team. Very disappointed. At least the food was good, but aggravation of (1) being completely disregarded by the bartenders then (2) having to wait and ask and wait and ask some more when we got seated deflated the experience.
What is the sentiment of this review?
negative