It is amazing what one person can do to make a bad experience. When I went to check my bags, I overheard a AA staff member lip off to another passenger who was late to her flight. She was clearly freaking out and didn't know what to do (I overheard her on the phone). She never said anything to the staff. She was trying to figure out how to get on her same flight. The staff member said sarcastically "next time get here on time." His comment left a sour taste in my mouth. Traveling can be stressful. The last thing anyone wants to hear is a smart ass remark from an employee. This is the first and last time I am flying AA. I should have flown Southwest Airlines.
How would this review be described in terms of sentiment?
negative