As a huge fan of the subjects of ghosts and the paranormal, I was excited to take this tour, little did I know I would be so disappointed and irritated. My mom and I booked the tour together. We were 10 minutes late due to closed roads for a huge event going on downtown, we thought we weren't going to make it. However, we did find the tour group still standing at the start of the tour. It was confusing as to if it was our group though, the lady speaking was dressed with her shirt too tight, her stomach was slightly hanging out of her pants, and she was clutching a black bag. She had nothing, no shirt, badge, or name tag to identify that she was with spirit expeditions. Also the fact that we just walked right up and joined the group, she didn't ask for tickets or any sort of confirmation that we paid for the tour was even more strange and unprofessional. There was a huge dance race and Halloween event going on downtown, so loud music was blarring, the "guide", if you even call her that, kept talking at a low tone and you couldn't hear what she was saying. We ended up walking across the street to the El Cortez where she proceeded to tell history stories more than ghost stories. The guide did not know her stuff, she was unenthusiastic, and there were a few things she said that just proved she didn't know her stuff like "the owner of the El cortez died in 2012, or 2013, you know, I'm really not sure." I mean, really, come on!!!! So unprofessional. Then she proceeded to tell us that she was not our official guide and that were were going to take a quick break to wait for our guide. I could tell other attendees of the tour were annoyed. Well, 7:45pm rolled around and the guide still hadn't shown up, so my mom and I looked at each other, walked across the street, and walked away from the tour group, who were still waiting for the guide to show up. We knew if we stuck around, it would have been more of a disappointing waste of time. Walking down Freemont Street on a Saturday night was more entertaining and amusing than this tour. This event is a joke. If I could pick zero stars I would. Also, it took longer than expected to book this tour. You call their number, the phone rings and rings and then goes to a message saying "leave a message we will call you back within 48 hours" I left a few messages and it took 5 days to hear back from someone. Their online booking is also inaccurate, the day I wanted to book stated online that there were 13 spots available, and when I booked on the phone, the man told me that only two spots were available. Trying to book with them should have been the first sign that this whole experience would suck!!!! Do not waste your money. I paid $15 for two people with a coupon from radio shopping show, but the fact that they charge $25 A PERSON for this tour is ridiculous!!! I would have been so upset if I paid full price. This company is a joke, how they are still in business is beyond me.
How would this review be described in terms of sentiment?
pick from the following.
i. negative
ii. positive
i.