I had a flight booked for me to go to training for a new job...When I learned that I would be flying US Airways I was not thrilled in the least. I've flown US Air a few times, some personal (including my honeymoon) and twice for business. For this trip I checked in online and had boarding passes sent to my phone. I don't check bags with US Air (more on this later), and I wanted nothing to do with their "customer service staff". With me I had a carry on suitcase and a garment bag. As I boarded the first flight, I asked if they could hang my garment bag for me. Every airline I've ever traveled on has a place in the front to hang a bag like this. Not US Air. The lady said "are you in 1st class?" I said no. "Well if you're not in first class, we won't hang it for you. You'll need to put it under your seat because this is a full flight." OK...No worries, as I love a wrinkly suit. Other than that there wasn't much notable about the flight. (Side note: if you have a smart phone, you should 100% do mobile tickets every time you fly...Life changing.) Rewind a few years, to two really awful experiences. First, we flew US Airways to Jamaica from Portland, OR in August of 2008. This was the height of terrible fuel prices and a recession, and US Air wouldn't let you forget it. $30 per checked bag, and they were charging $2.00 for sodas on the plane. TWO DOLLARS FOR A SODA? I'm paying out the ass for a ticket and my bags, and you're going to charge me $2 for what should be a free Sprite? I went thirsty in silent protest of such horrible business practices. In addition, a couple years ago I flew US Air on business and they lost my bag on the return flight. I returned late on a Friday night and didn't have my bag until Sunday...The service at the airport and over the phone was really atrocious. I know that lost baggage people have the worst jobs on earth, but there wasn't even a hint of compassion or "hey sorry we messed up". That's why I'll never check bags with them again, and also because I don't trust them to keep my belongings safe... I will never, ever voluntarily fly US Air. I'll happily pay more just to avoid them. Do not recommend.
What is the sentiment of this review?
negative