Read the following article and select the best answer. Article: When I was 16 years old, a boy gave me an important gift. It was a smile. It was the early autumn of my first year at a junior high school, and my old school was far away. As a result, no one knew who I was. I was very lonely, and afraid to make friends with anyone. Every time I heard the other students talking and laughing, I felt my heart break. I couldn't talk about anyone with my problems. And I didn't want my parents to worry about me. Then one day, my classmates talked happily with their friends, but I sat at my desk unhappily as usual. At that moment, a boy entered the classroom. I didn't know who he was. He passed me and then turned back. He looked at me, without a word, a smile. Suddenly, I felt the touch of something bright and friendly. It made me feel happy, lively and warm. That smile changed my life. I started to talk with other students and made friends. Day by day, I became closer to everyone in my class. The boy with the lucky smile has become my best friend now. One day I asked him why he smiled, but he couldn't remember smiling at me!It doesn't matter because all the dark days have gone. I believe that the world is what you think it is. If you think it lonely, you might always be alone. So smile at world and it will smile back. Question: Where does she now think her feeling of unhappiness came from? - From her old school. - From her parents. - From herself - From her classmate at the new school
From herself

Read the following article and select the best answer. Article: Coffee has a history dating back to at least the 9th century and has been a catalyst for social interaction across cultures and eras. Originally discovered in Ethiopia, coffee beans were brought into the Middle East by Arab traders, spreading to Egypt, Yemen, Persia, Turkey, and North Africa by the 15th century. Muslim merchants eventually brought the beans to the thriving port city of Venice, where they sold them to wealthy Italian buyers. Soon, the Dutch began importing and growing coffee in places like Java and Ceylon (largely through slave labor), and the British East India Trading Company was popularizing the beverage in England. Coffee spread across Europe and even reached America. Where there has been coffee, there has been the coffeehouse. From the 15th century Middle Eastern establishments where men gathered to listen to music, play chess, and hear recitations from works of literature, to Paris' Cafe le Procope where luminaries of the French Enlightenment such as Voltaire, Rousseau, and Diderot came to enjoy a hot cup of joe, coffeehouses have traditionally served as centers of social interaction, places where people can come to relax, chat, and exchange ideas. The modern coffee shop is modeled on the espresso and pastry-centered Italian coffeehouses that arose with the establishment of Italian-American immigrant communities in major US cities such as New York City's Little Italy and Greenwich Village, Boston's North End, and San Francisco's North Beach. New York coffee shops were often frequented by the Beats in the 1950's. It wasn't long before Seattle and other parts of the Pacific Northwest were developing coffee shops as part of a thriving counterculture scene. The Seattle-based Starbucks took this model and brought it into mainstream culture. Although coffeehouses today continue to serve their traditional purpose as lively social hubs in many communities, they have noticeably adapted to the times. Rediscovering their purpose as centers of information exchange and communication, many coffee... Question: The famous coffeehouse "Starbucks" originally come from _ . - Seattle - Ethiopia - Java - France
Seattle

Read the following article and select the best answer. Article: Dealing with conflict in the workplace is rarely easy. Hurt feelings and anger can lead to lower employee morale as well as a loss of productivity and a poor work environment. As a manager. you should find some ways yourself to solve the conflict. The goal is to build a team-centered workforce. You can use role-reversal methods to help each employee understand how the other feels. This model works best when there are only two parties involved. You can hold a meeting with annoyed workers in your office. You might say. "Jane, explain to me how you would feel if Nancy went to lunch with your clients ( ) without telling you?" Or. "Nancy, how would you respond if Jane came to me with complaints about you, but hadn't tried to talk to you about them first? " Workers often respond better to praise than criticism. By publicly drawing attention to employees who have healthy work relationships. you can increase the awareness for those who encourage any conflict. Avoid mentioning teams or departments that are being troubled by conflict. Instead. focus on the teams that work well together You might say. " _ ," or -Special thanks to the finance department for their teamwork in making sure that the quarterly reports were accurate" And help your employees see that differences can be good and don't necessarily lead to anger or disagreement This is one of the best ways to settle workplace conflicts. You can meet with employees and try to stress the value of different techniques. This lets all parties know that their own styles can be effective. You might say. " I know you disagree on how to market our services. but when you combine Jim's email marketing with Joe's personal one-on-one phone calls, you can increase sales. The two of you go well together. " Or. "I know you have different styles for interacting with clients. but Sally's take-them-out-for-coffee approach works well together with Ann's formal business meeting style Both are necessary for building relationships and getting work done. " Question: To build a team-centered workforce, employers _ . - should learn to be considerate - should be divided into two parties - shouldn't go out with clients alone - should learn to accept public criticism
should learn to be considerate