LONGTIME Grille regulars... What happened this past weekend, can not go unmentioned because it was such bad customer service. I know it is hard sometimes, and even when your in a bad mood, you just have to push through and make your customers feel welcome. This Friday night, invited to a birthday party up at the Grille. We arrived, sitting at a large table outside, with more people coming... And the manager, Robin, came out and started YELLING, I mean YELLING at our entire party for moving tables. Not only was I embarrased for my hostess, but I was embarrassed for the manager. My friends spend thousands of dollars every year up there. We love the atmosphere, the food is good, and love listening to Rusty, But to be yelled at like that was humiliating! Our hostess decided right then and there to move our party to Tempo Bistro, down the street, who not only welcomed us, but treated our party fantastic and we all agreed that they appreciated our buisness. I am afraid that if this on going problem is not fixed, The Grille, who I would think would depend on the Verrado regulars, will have a hard time surviiving.
Choose the sentiment of this review?
Possible answers:
[A]. negative.
[B]. positive.
[A].