Choose your answer: is the following review positive or negative?

So this clinic used to have a great lead doctor and was run well. But sadly the staff has become very condescending and the clinic is no longer well run now that Dr. Levins has taken over. I had a billing issue and the staff would not answer any of my questions nor provide me with copies of paperwork I requested so I could understand what was going on with my bill. They coded my visit incorrectly and would not correct the issue causing an overbilling. What was really disappointing was the front desk staff was soooo condescending when questioned. Love Dr. Sargent but not worth the incorrect handling of my information nor the attitude from the desk staff.

Choose from:
A). negative;
B). positive;
A).