Problem: What would be an example of an positive review?

Answer: Seriously loved this place! The only negative is that I called to say we would have a large group (11 or 12) people on a Tuesday night. I was told I don't really need reservations but whoever answered the phone reluctantly took my name. This information must not have been saved or passed on because the place got busy and they were way understaffed. The food and drinks took forever to come out and were one at a time. However, with our group that wanted to stay and chat it wasn't a problem at all. I loved the outdoor ambiance. The rocks and fire pits and comfy couches were awesome. The service was very friendly. We got many dished comped at our table. I'm not sure if the kitchen was preparing duplicate orders or what but we enjoyed that perk. The mojitos were delicious as were the popcorn, veggie quesadilla, cauliflower and tacos. Mmmmm... Can't wait to go back.

Problem: What would be an example of an negative review?

Answer: I know that the Olive Garden is not real Italian food, but every once in a while the breadsticks and salad of the Olive Garden strike a craving in me. Dad and I decided to head down for lunch, and it wound up being a mistake. The restaurant was surprisingly uncrowded so we had a seat right away. The waiter came up after a few minutes and asked us for our drink order. He offered us an option to purchase wine, and when we both asked for water, his completely friendly demeanor vanished...as did he! He came back with our water and breadsticks, took our food order, and we only saw him one time again before he brought the check. Another waitress brough the soup and salad. The soup, Minestrone, was not too great...Campbell's would have been better. The salad was excellent as usual, though. We ran out of breadsticks pretty quick as we waited for our entrees, which was a LONG wait. We managed to catch our waiter one time and asked for more breadsticks...and he brought us a basket containing TWO breadsticks and dissapeared again. The waitress brought out Chicken Parmesan for me, and Spaghetti with Meat Sauce for dad. My Chicken Parmesan was pretty terrible...and came with a side of approximately 20 rigatoni noodles. There were so few it was possible to easily count them! Dad said the Spaghetti was nothing to write home about either. The waiter re-appeared with our check sometime after the meal, and he was suddenly friendly with us again. It really didn't help his cause, he still got a crappy tip for crappy service. All in all, I believe that taking a trip to any number of Las Vegas' local-bred Italian restaurants is a better investment if you're looking for some good Italian food. If you're hankering THAT much to go to a chain restaurant, Carrabba's and even Fazoli's can provide you with better fare than this place.

Problem: What would be an example of an negative review?

Answer:
Ugh. Yes, this location is way more organized than others, but by god do the people who work here suck! Case in point: my friend wanted to buy some supplies for a birthday, so we went and found some stuff, then proceed to check out. The cashier, Kahini or whatever then starts to talk to her co-worker Chelsea about how she is working at some other place and how Chelsea is interviewing at other places- and then she totally forgets about my friends things and has to look at the stuff again to see if she checked it already. Seriously? I don't want to know about your life, and I sure as hell do not like having my time wasted while you get messed up and forget how to do your job. It's always like this. Always. I have not met a helpful person here yet.