I was lucky enough to have Umami Burger via Room Service, so I can't really speak to the service. As for the delivery guy, he was super friendly, and the food came quickly. I ordered the Truffle Burger Royal (the one with the egg on top), the sweet potato fries, and the pickle platter. Everything was just the right size, not too small, and not too large where you feel like death afterwords. The fries were a little cold, but delicious. Really delicious. Plus the temperature was totally forgivable, given the fact that I was able to enjoy them in the privacy of my hotel room. I found the burger to be something truly special, and would order it over, and over again if I could. The meat was perfectly cooked, the egg was perfectly runny, and the compilation of ingredients was quite spectacular. The only reason I can't give Umami Burger 5 stars, is because much like other people, I found the ketchup to be pretty gross. I don't understand the reason for that exact recipe, or consistency, but I felt like it actually took away from the meal, rather than added to it. I'm a pretty big stickler for ketchup, so I really hope they decide to go another route.
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positive