Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.

I will never stay here again. I was lured in by the hotel's pictures showing a fabulous suite. Instead I arrived to find cheap furniture that smelled of old cheese. I called the front desk to see if there was another room available. I was put on hold for five minutes and no one came back on the line. I ended up going to the front desk myself. I was ignored and not given assistance until I interrupted the front desk clerk who seemed to be on a personal call. The clerk apologize but then looked at me with an attitude when I requested another room because mine smelled like old cheese. I was informed that there were no other rooms available but that they would send up housekeeping. Housekeeping sprayed some Febreeze on the couch and then left. I tried to relax by turning on the TV in the bedroom. I sat on the bed and saw something scurry under the pillow. I checked the corner of the mattress and found bedbugs. I packed up my bags and left after that. I did get a refund on the room after some complaining. I went across town to the Marriott where I had a much better stay.
negative