Had to get my car towed and they waited after hours to make sure I got there safely. Went above and beyond to assist me and breakdown all my options of repair. Service rep Arny is awesome (don't know spelling) but great service! Definitely recommend.
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positive

Happy hour now sucks. Only 1 beer per month on special. Next time I'll go next door to O2. New untrained waitress had to go ask someone every question I asked her.
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negative

DON'T go for the Groupon oil change. I purchased an oil change deal on Groupon: 3 oil changes for $22.00. Good deal considering I usually pay $20+ for just one oil change at Terrible Herbst. I called Planet Mazda to make the appointment and was told "if you come on a Saturday you'll have a three hour wait. Come on a weekday and we can get you in and out much faster." I scheduled for a Thursday morning because I wasn't in any position to drop off my car for 3 hours. So I dropped off my car and the technician was super friendly and helpful. He showed me to the lobby/waiting area which was clean, inviting, had the local news on the tv, water & coffee and even donuts from Krispy Kreme. I was told it would be about an hour, which seemed a bit long for an oil change as I was the first customer of the day. No problem, I had a full charge on my phone and lots of emails to review. But one hour turned to two hours and three. By the third, I was annoyed. When they were almost done, the technician came to the lobby to inform me they were finishing up. He told me that they recommended a new belt (which I expected) and that my power steering fluid was leaking. To be clear: I know my car very well. I've taken very good care of it for it's entire "life". I check the fluid levels at every gas fill up. I knew for a fact that I had no leaks whatsoever. When I called him out on his inaccuracy, he stammered a bit, seemingly surprised that I knew my stuff. He shrugged it off with "well it's your car and your choice but it's my recommendation you have it repaired." For the belt replacement they wanted $280 and for the power steering repair $415. Nope. I waited another 45 minutes for them to finish up and wash the car (which wasn't needed as I had washed it the day before). So at this point, I had been there for nearly 4 hours & was told I needed almost $700 in repairs. When the car was ready, no one came to tell me. I was tiring of waiting so I walked over to the service desk to see it parked and waiting for me. I checked out and received my keys. The car looked horrible: water spots and streaks on the windows. They didn't do me any favors by washing it. The following day, I picked up a belt at Auto Zone for $20 and took my car over to Aamco (there is a review by me for them too). They switched out the belt for $45 and finished in 15 minutes. I decided that I won't be redeeming the other two oil changes I purchased through groupon and will definitely not return to Planet Mazda ever again.
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negative

This place is disgusting. Horrible customer service and they are lucky I didnt go to higher people and complain. The manager was really rude and treated me like shit. She was mad when I asked for a new burger throwing my burger in th a trash and telling me I was a problem. Because it was morning and know one else was there she got away with it her terrible attitude. Dont go to this fatburger!
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negative