Is the following review positive or negative?

I normally don't have a problem with Dominos--you pretty much know what you're getting for your money. Unfortunately, this Dominos, even though it is less than 3 miles away, won't deliver to my address. Not only will they not deliver, but they will take my order, ask me what the cross-streets are (so they KNOW how far I am), and wait 30 minutes before calling to tell me that they cancelled my order. They could have checked my address when I gave it to them, or they could have called and asked if I wanted to pick it up instead, but instead they simly cancelled my order--and didn't let me know until it was supposed to be at my door,
negative