Problem: I am a steakhouse regular. It is the only food I really like and so I know what to expect for what kind of money. This place is not worth the money. I am not saying they are over priced...the area, the clientele and the overall perception of the place warrants a higher priced dining experience...what I am saying is Capital Grille does not belong in this arena. The visit was disappointing at best. My husband and I showed 15 minutes early and got seated quickly...good! We ordered a drink and when they arrived ordered app.'s and entree's at the same time. We had some bread with our drinks while waiting for app.'s...the table got "crumby" and you would expect that in this type of restaurant they would pull out their handy-dandy table scrappers...nope...I just kept sweeping it to the egde...whatever! As a matter if fact, no one attempted to clear glasses, plates...I had to make eye contact with them and kind of "offer" to give them what I wanted off the table...HORRIBLE!!! So, the app.'s arrive and they are sub standard...I ordered a capese like app. (Beefsteak Tomato -Mozzarella cheese- Basil)..the point is the Tomato...they're the point of the dish...they were Green and not even close to ripe..ok...whatever...I eat around it basically. My husband had Oysters...no crackers and had to beg for Tabasco...ok...we move forward...1 full hour went by before our server finally said they were having trouble in the kitchen...could they buy us a drink to tide us over. I said no but only because we were headed for drinks afterwards and I really didn't want to end up wasted. 5 minutes later...he shows with drinks and says they are compliments of the manager as they know we have been waiting. At this point my husband and I are not off the wall pissed but we're getting tired of sitting there and are hungry to boot...now add more alcohol.....DISASTER! So, food finally arrives..I ordered the filet medium well...came Red...didn't bother to send it back...ate half and called it a day. My husband ordered the Ribeye...it was just plain fat. Now, it is a steak that needs fat to taste as good as it does...but this, again, was sub standard. He had to cut awat 1/2 of it to get to decent meat! Here comes the kicker... We pay our bill and get out of there (no manager ever came to the table to apologize for the crap visit)... We go to the bar that we were meeting people at and my husband starts to feel "funky" and not in a good way!! He was telling the people in our party about Capital Grille when one of them says. "I should have called Health and Sanitation on them last time I was there...I got food poisioning from my dinner". That was it...!! We ended up leaving and going home where my husband proceeded to get sick...ALL NIGHT LONG!!! Horrible visit ...terribly disappointing...and obviously charging way too much money for sub standard food...! It was like a bait and switch with out the actual advertising how high end the meat is...its assumed that its higher end at $40-$50 a piece...well not by me. DONE! Wouldn't go back here for FREE!!!!! We have always been fans of Mastro's Steakhouse and only went here because someone gave us a gift certificate...WE"RE STICKING WITH MASTRO'S...You get what you pay for there and EVERYTHING IS A PLUS-TOP OF THE LINE!!
How would this review be described?
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A: negative

Problem: I Did love this place untill one bad experience, not sure if ill ever come back. Why pay good money for bad service and rude management? We went to sapporo for our friends 21st birthday, we had a reservation at 7pm. And it ended up being awful service!! As soon as we sat down the waitress took our drink order and came out with a full tray of drinks and ended up dropping all of them on the floor right behind the birthday girls back! glass went flying and every one was splashed with alcohol including the other tables around us! instead of saying sorry and fixing the situation our waitress began to explain how its her first night on the floor and she told the guys in the back not to fill her tray so much and that she was right, she couldnt handle that full of a tray. (we really didnt care to hear her sob story we just wanted our drinks) but it didnt end there. she continued to screw up on forgetting our drinks and food. some ppl at our table didnt get their food for 30 min. after the rest of us got our food. (and again she would tell us how it wasnt her fault and tell us a big long story that we didnt care to hear, just fix the problem!) she forgot my glass of wine for an hour by the time i got it i didnt want it any more. in fact i forgot i ordered it! than we were told by several employees at sapporo that we were able to bring our own champagne in and open it at the table. they brought us a bucket with ice to cool it down and than brought us glasses, when we popped the cork and started pooring glasses a manager came over and in a rude tone said he cant have us drinking a drink that was brought by us. my friend simply asked why. and in a really rude way he responded, " uh because its illegal!" The birthday girl explained how we were told by several ppl that we could have it, he continued to talk rudely to us and couldnt even say sorry for the miscommunication. we finally asked for a second manager. he came out and was much nicer and actually seemed sorry and cared. The waitress was annoying and barely knew how to do her job and the first manager sucked!
How would this review be described?
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A: negative

Problem: 2 years or so ago I used to frequent this BWW. It was close by and the bartenders rocked. When my favorite bartender left I didn't come in as much. With that being said out of the 6 or so BWW I have eaten at in Vegas this is still my favorite. The wings usually come out hot and I have not really had any problems with my simple order. I order the same thing every time 12 wings 6 hot and 6 spicy garlic with potato buffalo chips cajun style. The most frequent complaint I have is they forget to put the cajun spices on the buffalo chips, but this happens far more often at other BBW... It isn't as busy as some of the other BWW, but the food is better. So if you are going for the party I would not recommend it but if you want the best BBW wings in Vegas check it out.
How would this review be described?
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A: positive

Problem: Enjoyed the tour of the Shelby cars and factory. The tour guide had good knowledge of the facility and of Carroll Shelby. Took my elderly father and he enjoyed as well. Not too long for him and was comfortable thing to do in the air conditioned facility.
How would this review be described?
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A:
positive