Sentiment analysis: I am rating the Service Center, and in general the process and quality of repairs done by this location over 5 years under the "MaxCare" extended warranty. The 1 star is for Kim at the Sahara CarMax who was kind enough to refer me to Goodfellas Auto Repair (highly recommend!) just north on Rainbow from this CarMax when they were 2 weeks out on repairs and my alternator had gone out. I wish I could do it all over again I would only have EVER taken my car to the authorized repair shops, paid the $25 more deductible and had all repairs done quickly and easily for the actual deductible amount. Every repair done at CarMax was terrible and slow. I tried going to my preferred mechanic but he didn't understand or complete the authorization process and I would get charged more than my deductible. And I think Goodfellas Auto Repair only opened in 2012, I've had the car since 2008, but man - I would warn everyone to just avoid the Vegas repair centers CarMax provides all together and pay a little more to get the repairs done right by literally anyone else. Even the simplest of repairs done here (and the other Vegas/Henderson location) take 2-3 times as long as they should and are often not actually repairs at all (utilizing electrical tape instead of replacing broken cables) (oil leak was 'repaired' with a gasket and yet still leaked for a year until the next repairs attempt (at an outside shop) showed it required more parts than just the gasket). From diagnosis of the repair to carrying out the actual fix, it's all shoddily done and takes FOREVER. You think you'll save money even if you don't save time by leaving your car with CarMax (deductible is usually $50 at CarMax or $75 at a CarMax authorized repair center, or $100 for your own non-authorized mechanic) but this was NEVER the case, not once in the 4-5 repairs they sort of or didn't actually do that the car needed over the 5 years. And more than once I came to pick up the car and the charge was more than the $50 deductible, from adding on diagnostics and labor fees on repairs covered under warranty (not maintenance)
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negative

Sentiment analysis: 1) The customer service at this store is terrible. The employees are rude, particularly Scott who works in the plant section. 2) The plants this past summer were infested. I had to return two mandevillas because of aphids, and Bruce gave me a hard time about refunding me. Last straw: the $50 rubber plant I purchased in August came home with some time of mite infestation, I was able to treat the plant successfully, but recently noticed that the plant was ailing. Upon close inspection, I noticed it was full of aphids. Disgusting. I am fortunate that my other plants, which came from different nurseries, were not infected. Rubber plant went in garbage, and I will never waste another dollar at Bruce Company again.
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negative

Sentiment analysis: Delightful Diner! I've had breakfast at Toast several times, and every time the service has been fast and efficient. I've always enjoyed my meal, as did my boyfriend, and the prices are decent. Its a clean and cute little place, and the hours are very convenient. On one occasion, I experienced a small but ironic issue: the toast that came with my eggs was not actually toasted (at a restaurant named 'Toast')! I ended up pointing it out to our waiter when he came to give the bill and ordered a bagel since I had eaten my eggs and was still hungry (great bagel, btw) and let it go. When the manager came to check on how we were doing he sensed my hesitation when I said everything was fine and he insisted I tell him what I was unhappy about. The manager sincerely wants everyone to be completely satisfied with their meal, and his genuine concern for my small issue made me feel like a valued customer (he discounted the bill and apologized for the ironic flaw). Try it for yourself. As far as breakfast places go, I think it's wonderful :)
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positive