Article: A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention of quality employees-a real challenge to managers when you consider the pay scale in the service industry. During these discussions, I ask the participants , "What has caused you to stay long enough to become a manager?" Some time back a new manager took the question and slowly, with her voice almost breaking, said, "It was a $19 baseball glove." Cynthia told the group that she originally took a Circle K clerk job as an interim position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused. Patricia handed her a box. "I overheard you talking to your son yesterday," she said, "and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can't pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us." The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove. Question: This passage shows us that to run a business well it is necessary for managers to let their employees know _ . Yes or no, is the answer "they are very necessary to the business"?
No

(Question)
Article: A famous American John Muir said in 1898: "The Grand Canyon... as unearthly in the color and grandeur of its architecture as if you had found it after death on some other star." Like Muir, those of us who stand along the rim are prompted to wonder about the unearthliness and the forces that created and are still changing this place. After more than 100 years of studies, many things are still mysterious. Today visitors come by the thousands -- the great and simple of the earth -- all in a spirit of wonder. Travelers come from every state of the Union, from every country in Europe and Asia. From the depths of the canyon comes welling silence. Seldom can you hear the roar of the river, for all sounds are swallowed in this gulf of space. "It makes one want to murmur." A woman once whispered to her companion. This silence is not the silence of death; rather, it is a presence. It is like a great piece of music. But music made of man works up to a climax and stops. Now, visitors to the South Rim alone may number 18,000 in a single day. Some of that number will travel by mule train down Bright Angel Trail to the canyon's floor, cross the raging river by a suspension bridge and walk to the North Rim. Though the two rims face each other across only 12 miles, it is a journey of 214 miles by car from one to the other. Nor can you visit the North Rim except in summer; some 1,200 feet higher than the South Rim, it is snow covered much of the year except in July and August. But there is no day that you may not visit the South Rim and find the sun warm on your face and the air perfumed with the incense of smoke from an Indian hearth . No wonder an American writer and journalist said, "I came here an atheist , and departed a devout believer." Question: What is it that attracts so many travelers to the Canyon? Yes or no, is the answer "The unearthliness and the grandeur of its architecture."?
(Answer)
No

Ques: Article: For as long as humans have lived on the earth, they have made use of various forms of communication. Generally, this expression of thoughts and feelings has been in the form of oral speech. When there is a spoken language problem, communication can be carried out through sign language, in which gestures stand for letters, words, and ideas. Tourists and people unable to hear or speak have often had to turn to this form of expression. When gestures describe words or ideas, they can often be used internationally. When used for spelling words however, where each gesture stands for a single letter, people must share the same written language. Body language sends ideas or thoughts by certain actions, either meaningfully or not. A wink can be a way of showing that the person is only joking. A nod means agreement, while shaking the head indicates disagreement. Other forms of language can be found in Braille (a reading system of raised dots read with the fingertips used by the blind), signal flags, Morse code, and smoke signals. Road maps and picture signs also guide and warn people. While language is the most common form of communication, other systems and techniques also express human thoughts and feelings. Question: According to the text, which part of the body can be used to show you are joking? Yes or no, is the answer "Eyes"?
Ans: Yes

Question: Article: Though it is mere 1 to 3 percent of the population,the upper class possesses at least 25 percent of the nation's wealth.This class has two segments:upper-upper and lower- upper.Basically,the upper-upper class is the"old rich"-families that have been wealthy for several generations-an aristocracy of birth and wealth.Their names are in the Social Register,a listing of acceptable members of high society.A few are known across the nation,such as the Rockefellers,Roosevelts,and Vanderbilts.Most are not visible to the general public.They live in grand seclusion ,drawing their income from the investment of their inherited wealth.In contrast,the lower-upper class is the"new rich". Although they may be wealthier than some of the old rich,the new rich are anxious to make their money like everybody else lower than their class.Thus their prestige is generally lower than that of the old rich,who have not found it necessary to lift a finger to make their money,and who tend to look down upon the new rich. However its wealth is acquired,the upper class is very,very rich.They have enough money and leisure time to cultivate an interest in the arts and to collect rare books, paintings,and sculptures.They generally live in exclusive areas,belong to exclusive social clubs,communicate with each other,and marry their own kind-all of which keeps them so distant from the common people that they have been called the out-of-fight class.More than any other class,they tend to be conscious of being members of a class.They also command an enormous amount of power and influence here and abroad,as they hold many top government positions,run the Council on Foreign Relations,and control multinational corporations.Their actions affect the life of millions. Question: We can learn from the passage that _ . Yes or no, is the answer "the upper class is powerful and influential"?
Answer:
No