I had a terrible time ordering flowers through this service. I had ordered Christmas flowers for my grandmother to be delivered the day before Christmas. When I spoke to her on Christmas day, she said she had not received any flowers. I called FTD the next day and got a lady that was very difficult to understand. She put me on hold and confirmed that the flowers that I had ordered were not delivered - no apology, no explanation, and no attempt to correct the situation. Seemed surprised that I wouldn't be ok with the flowers being delivered "sometime in the next week or so". I had to insist on talking to a manager in order to get what I had already paid for. Will not use this service again.
How would this review be described in terms of sentiment?
Available choices:
A). negative
B). positive
A).