TASK DEFINITION: Classify the given hotel review based on the sentiment it expresses into two classes: negative and positive.
PROBLEM: My stay at the James Hotel in Chicago was fantastic! The hotel was clean, modern and everything I had hoped for. The staff was fabulous and went above and beyond all of our expectations. All of our needs were more than met and I will be recommending this hotel to all of our friends and associates.

SOLUTION: positive

PROBLEM: My recent stay at the Fairmont Chicago Millennium Park was everything I desired and more for my luxury shopping weekend in Chicago. I loved the contemporary style of the rooms complete with modern conveniences like a 42 inch flat screen television and iPod docking station. I appreciated the walking distance to all of Chicago's premiere shopping areas. The concierge was extremely helpful in booking dinner reservations, while the bellman was excellent at providing me with private car service. The services I received at at mySpa were some of the best in the world. Dinner at aria restaurant was delicious. In short, Fairmont Chicago Millennium Park was the perfect luxury vacation, meeting all my needs and more!

SOLUTION: positive

PROBLEM: My expectations were not high because I booked this hotel through priceline for $58 / night. An amazing deal if not for the fact that you had to wait 15 - 20 minutes for hot water. I called the front desk to tell them that there was no hot water - to which they nonchalantly replied: "try running it for 15 to 20 minutes." They forgot to tell me to keep the water running after my shower, if anyone else expected to use the shower. My boyfriend, who showered after me, had to wait another 10 minutes to get the shower warm again. To make matters worse, after room service was delivered, we called and said we needed another fork. They told us it would cost $3 ($1 for the fork, $2 for delivey charge). Absolutely ridiculous!! At least with a 1 star hotel, you get hot water. This is supposed to be a 4 star hotel. I guess you do get what you paid for - I just feel bad for the people who actually paid full price.

SOLUTION:
negative