In this task, you're given reviews from Amazon's products. Your task is to generate the Summary of the review.

[Q]: Had to order this item twice. First time it was damaged during shipping and I was not informed at all. I got ahold of Amazon and they refunded my money right away so I could reorder the item. Now here is my biggest problem the company once I ordered the same item for the second time sent me the same damaged product that wasn't delivered to me because it was damaged. The printer was clearly not checked at all just slapped another shipping lable on it and sent it right back to me. Luckily the item was working so we didn't have to send anything back.
[A]: Sent me the same damaged item that was not shipped due to being damaged.

[Q]: My set came with a large suitcase and the tote bag, but no middle sized suitcase was included. If someone with the company could please message me to get this resolved, I would greatly appreciate it. I purchased one of these in the past and it was great but I feel very much ripped off and this experience leaves a very bad taste in my mouth.
[A]: I did not receive the entire product. Missing middle sized suitcase.

[Q]: the bottle arrived with the lid cracked across the top, not thinking it would affect the product I didn't say anything it is starting to dry out a little now. I got this because I had my hair professionally bleached and it just felt it was dry, I was hoping this would be my saving grace, its okay, I ended up getting a few other products to work in conjunction with it because I am not a fan of the smell.
[A]:
the bottle arrived with the lid cracked across the top ...