How might one describe the sentiment of this review?
I cannot explain how upset I am about this restaurant. I used to love this place, I thought the food was delicious. Then, Friday, a coworker and I went to pick up takeout on our lunch hour. First, they do not accept all major credit cards, FYI, just visa and MasterCard. My friend and I ordered and 45 minutes later, still our orders were not ready. We asked for a refund and I asked for the owners name. The girl behind the counter said, "oh he went outback." Never getting an answer. Then, she finally refunded our money since our food never came out! I called later to ask for the owner, this time the same young girl said, "SHE isn't here today!" Just very frustrating because I really enjoyed going there, but what's the point if the food I order isn't ready within an hour!...Choose your answer from: (a). negative; (b). positive; I think the answer is
(a).